Mitel® 5000 Communications Platform (CP)
MITEL 5340e IP PHONE QUICK REFERENCE GUIDE
This guide provides information for frequently used features. For more information about these and other features, refer to the
user guide. For voice mail information, refer to the voice mail user guide for your system.
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9
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No.
Name
Handset
Description
The handset is hearing aid compatible (HAC). If you are using a headset or if you are in
Handsfree Mode, you do not need to use the handset.
1
Display
Provides a 160 x 320 (pixels) high-resolution viewing area for selecting and using features and
identifying callers
2
3
Menu Buttons
Provides eight dynamic menu buttons at the top of the Display that change depending on the
feature and menu currently displayed. You can use the menu buttons to view and select feature
options.
Ring/Message
Indicator
Flashes or stays lit to indicate call, message, and feature activity.
4
Indicator Signals
Rapidly flashing
Slowly flashing
On
Description
You have an incoming call.
You have a waiting message or callback message.
You are on a call or using a feature.
Your IP phone is idle.
Off
Feature Buttons
Dialpad Buttons
descriptions.
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6
7
Use the dialpad buttons to dial phone numbers, enter feature codes, and to enter characters
when using features that require text input.
Programmable
Buttons
Provide self-labeling, programmable buttons. The 5340 IP Phone has 42 programmable buttons.
Navigation Buttons Use the navigation buttons to page through Display screens.
8
9
External Speaker
Provides audio for handsfree calls and background music.
Document Part Number 835.3291-1, August 2013
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Mitel 5340e Quick Reference Guide (Mitel 5000 Communications Platform)
Answering Calls
Placing Ad Hoc Conference Calls
Lift the handset, or press
call while using a headset or to answer a call in
Handsfree Mode.
(Speaker) to answer a
1. While on the first call, press the Conf button to place
the call on hold. CALL NEXT PARTY TO CNF
appears.
2. Place a call to the next conference party. For external
calls, press the Outgoing button or enter the
Outgoing Call access code (8 is the default code),
and then dial the number.
Placing Emergency Calls
Dial the emergency number (911 U.S. or
999/112 Europe). The system immediately places the
emergency call as soon as you dial the number, even
if you do not select an outside line.
3. After the party answers, announce the conference,
and then press the Conf button to place the call on
hold. If necessary, repeat this step to add the
remaining conference party.
Placing Internal (Intercom) Calls
4. Press the Conf button again to start the conference.
With or without the handset lifted, dial the extension
number. If you enter incorrect digits, you can press
(Hold) to move the cursor backward, deleting
the last digits entered. If you are using Handsfree
Mode, listen for the double tone, and then begin to
speak.
CNF IN PROGRESS appears.
Viewing and Responding to Messages
1. With the handset on-hook, press
(Message) or
the VIEW MESSAGE menu button. Messages are
displayed as first in/first out. If there is more than one
Placing External Calls
message, you can repeatedly press
to scroll through the messages.
(Message)
Press the Outgoing button, an unlit Call button, or
enter the Outgoing Call access code (8 is the default
code), and then dial the number.
2. When the desired message is displayed, press #, or
lift the handset for privacy, and then press # to
respond. (If your handset is off-hook and you press
[Message], you automatically place a call to the
party or message center who left the message.)
Redialing External Numbers
With or without the handset lifted, press the
(Redial). The system automatically selects a
line and dials the number.
Using Do-Not-Disturb
1. Press the DND button, and then do one of the
following:
Transferring Calls to Other Extensions
• Press
(Up) or
(Down) to scroll through
1. While on the call, press
enter the extension number.
(Transfer), and then
the messages.
• Enter the two-digit number for the DND
2. Do one of the following:
message.
• Wait for an answer, announce the call, and then
hang up. If the extension is unavailable, press
the flashing IC or Call button to return to the
caller.
2. If applicable, enter the additional text for the DND
description.
3. Press
(Speaker), or lift and replace the handset.
• Hang up to transfer the call and disconnect the
Placing a Page Announcement
1. Press 7.
call from your IP phone.
Forwarding Calls
2. Enter the page-zone number (0 to 9).
1. Press the Fwd button, and then enter the feature
code, if applicable. ENTER FORWARD DEST
appears.
3. After the tone, make your announcement, and then
hang up.
2. Enter the extension number, or press the Outgoing
button or enter the Outgoing Call access code (8 is
the default code), and then dial the telephone
number.
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