T402
Stripe® Series Thermal Transfer Printer
User's
Guide
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P r o p r ie t a r y S t a t e m e n t
This manual contains proprietary information of Zebra Technologies Corporation. It is intended solely for the information and
use of parties operating and maintaining the equipment described herein. Such proprietary information may not be used,
reproduced, or disclosed to any other parties for any other purpose without the expressed written permission of Zebra
Technologies Corporation.
P r o d u c t Im p r o v e m e n t s
Continuous improvement of products is a policy of Zebra Technologies Corporation. All specifications and signs are subject
to change without notice.
F C C C o m p lia n c e S t a t e m e n t
NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15
of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential
installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee
that the interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
n
Reorient or relocate the receiving antenna.
n
Increase the separation between the equipment and the receiver.
n
Connect the equipment into an outlet on a circuit different than that to which the receiver is connected.
Consult the dealer or an experienced Radio/TV technician for help.
n
NOTE: This unit was tested with shielded cables on the peripheral devices. Shielded cables must be used with the unit to
insure compliance.
“The user is cautioned that any changes or modifications not expressly approved by Zebra Technologies Corporation could
void the user’s authority to operate the equipment.”
C a n a d ia n D O C C o m p lia n c e S t a t e m e n t
This digital apparatus does not exceed the Class A limits for radio noise emissions from digital apparatus as set out in the radio
interference regulations of the Canadian Department of Communications.
Lia b ilit y D is c la im e r
Zebra Technologies Corporation takes steps to assure that its published Engineering specifications and Manuals are correct;
however, errors do occur. Zebra Technologies Corporation reserves the right to correct any such errors and disclaims liability
resulting therefrom.
N o Lia b ilit y fo r C o n s e q u e n t ia l D a m a g e
In no event shall Zebra Technologies Corporation or anyone else involved in the creation, production, or delivery of the
accompanying product (including hardware and software) be liable for any damages whatsoever (including, without limitation,
damages for loss of business profits, business interruption, loss of business information, or other pecuniary loss) arising out of
the use of or the results of use of or inability to use such product, even if Zebra Technologies Corporation has been advised of
the possibility of such damages. Because some states do not allow the exclusion or limitation of liability for consequential or
incidental damages, the above limitation may not apply to you.
C o p y r ig h t s
This copyrighted manual and the label printer described herein are owned by Zebra Technologies Corporation. All rights are
reserved. Unauthorized reproduction of this manual or the software in the label printer may result in imprisonment of up to
one year and fines of up to $10,000 (17 U.S.C.506). Copyright violators may be subject to civil liability.
All products and brand names are trademarks of their respective companies. All rights reserved.
© 1999 Zebra Technologies Corporation
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I have determined that the Zebra printers identified as the
Stripe® Series
DA402 and T402
manufactured by:
Ze b ra Tech n o lo g ie s Co rp o ra t io n
333 Corporate Woods Parkway
Vernon Hills, Illinois 60061-3109 U.S.A.
have been shown to comply with the applicable technical standards of the FCC
for Home, Office, Commercial, and Industrial use
if no unauthorized change is made in the equipment,
and if the equipment is properly maintained and operated.
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C o n t e n t s
In t r o d u c t io n
Hello! . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
G e t t in g R e a d y t o P r in t
Tear-Off Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Peel-Off Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Cutter Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Fanfold Media . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Loading the Ribbon . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Removing the Ribbon. . . . . . . . . . . . . . . . . . . . . . . . 24
Auto Calibration . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Operator Controls . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Power Switch . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Feed Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Status LED . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Printing a Test Label . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Hooking Up the Printer and Computer. . . . . . . . . . . . . . . . . 27
Serial (RS-232) Interface Requirements . . . . . . . . . . . . . . 27
Parallel Interface Requirements . . . . . . . . . . . . . . . . . . 28
Serial and Parallel Cabling Requirements . . . . . . . . . . . . . 28
Communicating with the Printer . . . . . . . . . . . . . . . . . . . . 29
Via the Parallel Port. . . . . . . . . . . . . . . . . . . . . . . . . 29
Via the Serial Port . . . . . . . . . . . . . . . . . . . . . . . . . 29
i
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Adjusting the Print Width . . . . . . . . . . . . . . . . . . . . . . . 30
Adjusting the Print Darkness . . . . . . . . . . . . . . . . . . . . . . 30
T r o u b le s h o o t in g
Print Quality Problems . . . . . . . . . . . . . . . . . . . . . . . . . 32
Recalibration . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Communications Diagnostics. . . . . . . . . . . . . . . . . . . . 36
Feed Button Modes. . . . . . . . . . . . . . . . . . . . . . . . . . . 37
M a in t e n a n c e
Lubrication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Replacing the Printhead . . . . . . . . . . . . . . . . . . . . . . . . 44
S p e c ific a t io n s
Printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Ribbon . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Font/Bar Code . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Physical/Environmental/Electrical. . . . . . . . . . . . . . . . . . . 47
Agency Approvals . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Serial (RS-232) Connector Technical Information . . . . . . . . . . 49
Interconnecting to DTE Devices . . . . . . . . . . . . . . . . . . 49
Interconnecting to DCE Devices . . . . . . . . . . . . . . . . . . 49
Parallel Interface Technical Information. . . . . . . . . . . . . . . . 52
In d e x
ii
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In t r o d u c t io n
H e llo !
Thank you for choosing the Zebraâ T402Ô Printer. This rugged little printer
is certain to become a productive and efficient addition to your workplace!
n
This user’s guide gives you all the information you will need to operate
and maintain the printer.
n
To create and print label formats, take a look at the ZPL II Programming
Guide (part #46530L). If one was not ordered with your printer, simply
NOTE: Many printer settings may also be controlled by your
printer’s driver or label preparation software. Refer to the driver
or software documentation for more information.
W h a t ’s in t h e B o x
Printer
Power
Supply
Quick
Reference
Guide
Product
Support Services
Brochure
User’s
Guide
Ribbon Core
Sample
Roll of Ribbon
Sample
Roll of Media
Test
CD-Rom
Label
Registration
Card
1
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U n p a c k in g a n d In s p e c t io n
Inspect the printer for possible shipping damage:
n
Check all exterior surfaces for damage.
n
Raise the top cover (refer to “Loading the Media” on page 5) and inspect
the media compartment for damage.
In case shipping is required, save the carton and all packing material.
R e p o r t in g D a m a g e
If you discover shipping damage:
n
Immediately notify and file a damage report with the shipping company.
Zebra Technologies Corporation is not responsible for any damage
incurred during shipment of the printer and will not cover the repair of
this damage under its warranty policy.
n
Keep the carton and all packing material for inspection.
n
Notify your authorized reseller.
2
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WARNING: NEVER OPERATE THE PRINTER AND POWER
SUPPLY IN AN AREA WHERE THEY CAN GET WET.
PERSONAL INJ URY COULD RESULT!
D C P o w e r S u p p ly
Refer to Figure 1.
1. The DC power supply has a barrel connector on one end that must be
inserted into the power supply receptacle on the back of the printer.
2. Insert the separate AC power cord into the power supply.
3. Plug the other end of the cord into an appropriate AC electrical outlet.
Plug
Varies by
Country
AC
Power
Cord
Barrel
Connector
Power
Switch
Power
Supply
Power
Supply
Receptacle
Figure 1
3
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P r in t e r O v e r v ie w
Cutter Option
Status LED
Feed
Button
Sensor
Housing
Cutter Unit
Release
Lever
(2)
Bottom
Slot
Media
Supply Guides
Ribbon Core
Media Hanger
Supply
Spindle
Tear Bar
Media
Guides
Take-Up
Spindle
Peel
Bar
Media
Guide
Adjuster
Printhead
Release Lever
Platen
Roller
Printhead
Figure 2
4
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G e t t in g R e a d y t o P r in t
Lo a d in g t h e M e d ia
You can operate this printer in three different modes: tear-off, peel-off, or
with a cutter.
n
Tear-off mode allows you to tear off each label (or a strip of labels) after
it is printed.
n
In peel-off mode, the backing material is peeled away from the label as it
is printed. After this label is removed, the next one is printed.
n
In cutter mode, the printer automatically cuts the label after it is printed.
NOTE: The cutter is designed to cut through paper labels or the
backing between labels, not the adhesive backing of the label.
Adhesive build-up on the cutter blade may cause the cutter to jam.
See page 39 for cutter cleaning instructions.
T e a r -O ff M o d e
1. Unlatch the top cover by pressing the two green release levers (refer to
Figure 3). Then, lift the top cover to expose the media compartment.
Release
Lever
Release
Lever
Figure 3
5
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2. Insert one end of the media hanger into one of the media supply guides
(refer to Figure 4).
3. Place the roll of media onto the media hanger.
4. Place the second media supply guide onto the other end of the media
hanger (refer to Figure 4).
NOTES: The media roll must be centered on the media hanger.
outside of the printer. The media supply guides should just touch
the edges of the roll of media; they must not cause pressure or
excessive drag on the media roll.
5. Refer to Figure 5. If you are using labels, make sure the media
unwinds from the top of the roll. Tags unwind from the bottom of the
roll.
6. Place the media roll in the top cover (refer to Figure 6).
7. Release the printhead by pulling the printhead release lever toward you
(refer to Figure 6, “1”).
8. Lift the printhead (refer to Figure 6, “2”) until you feel it “lock” into
place. Be careful not to force the printhead past this position!
Smooth Side of
Media Supply Guide
Textured
Side
Marked
"OUT"
3
2
1
Media
Hanger
Media
Supply
Guide
Figure 4
6
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NOTE: If the media guides must be changed to accommodate the
width of the media, turn the green media guide adjuster (refer to
Figure 7). The media guides should just touch, but not restrict, the
edges of the roll.
10. Continue to thread the media past the peel bar (refer to Figure 7).
11. Place the media hanger into the two mounting slots (refer to Figure 8).
12. Close the printhead by pressing down at both arrows (refer to Figure 9).
13. Close the top cover and turn on the printer or press the feed button if
the printer is already on (see “Auto Calibration” on page 25 for more
information).
Media
Guides
Media
Guide
Adjuster
Peel Bar
Figure 7
8
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P e e l-O ff M o d e
1. Unlatch the top cover by pressing the two green release levers (refer to
Figure 10). Then, lift the top cover to expose the media compartment.
2. Insert one end of the media hanger into one of the media supply guides
(refer to Figure 11).
3. Place the roll of media onto the media hanger.
hanger (refer to Figure 11).
NOTES: The media roll must be centered on the media hanger.
The media roll should rest against the smooth side of the media
supply guides. The textured side marked “out” should face the
outside of the printer. The media supply guides should just touch
the edges of the roll of media; they must not cause pressure or
excessive drag on the media roll.
5. Place the media roll in the top cover (refer to Figure 12).
6. Release the printhead by pulling the printhead release lever toward you
(refer to Figure 12, “1”).
7. Lift the printhead (refer to Figure 12, “2”) until you feel it “lock” into
place. Be careful not to force the printhead past this position!
Release
Lever
Release
Lever
Figure 10
10
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8. Refer to Figure 13. Thread the media through the media guides.
NOTE: If the media guides must be changed to accommodate the
width of the media, turn the green media guide adjuster (refer to
Figure 13). The media guides should just touch, but not restrict,
the edges of the media roll.
9. Continue to thread the media until it is approximately 8” (203 mm) past
the peel bar (refer to Figure 13).
10. Place the media hanger into the two mounting slots (refer to Figure 14).
11. Remove approximately 6” (152.4 mm) of labels from the backing.
12. Insert the label backing into the peel-off feed slot (refer to Figure 15).
Continue to feed the label backing until it comes out of the bottom slot.
Media
Guides
Media
Guide
Adjuster
Peel Bar
Figure 13
12
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13. Gently pull the label backing to remove any slack in the media.
14. Close the printhead by pressing down at both arrows (refer to
Figure 16).
15. Close the top cover. Activate the label taken sensor by pushing in on
the top of the sensor housing until it locks into position (refer to
Figure 17).
16. Turn on the printer or press the feed button if the printer is already on
(see “Auto Calibration” on page 25 for more information).
14
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C u t t e r M o d e (o p t io n a l)
1. Unlatch the top cover by pressing the two green release levers (refer to
Figure 18). Then, lift the top cover to expose the media compartment.
2. Insert one end of the media hanger into one of the media supply guides
(refer to Figure 19).
3. Place the roll of media onto the media hanger.
hanger (refer to Figure 19).
NOTES: The media roll must be centered on the media hanger.
The media roll should rest against the smooth side of the media
supply guides. The textured side marked “out” should face the
outside of the printer. The media supply guides should just touch
the edges of the roll of media; they must not cause pressure or
excessive drag on the media roll.
5. Place the media roll in the top cover (refer to Figure 20).
6. Release the printhead by pulling the printhead release lever toward you
(refer to Figure 20, “1”).
7. Lift the printhead (refer to Figure 20, “2”) until you feel it “lock” into
place. Be careful not to force the printhead past this position!
Release
Lever
Release
Lever
Figure 18
16
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8. Refer to Figure 21. Thread the media through the media guides.
NOTE: If the media guides must be changed to accommodate the
width of the media, turn the green media guide adjuster (refer to
Figure 21). The media guides should just touch, but not restrict,
the edges of the roll
9. Refer to Figure 21. Thread the media through the cutter unit.
10. Place the media hanger into the two mounting slots (refer to Figure 22).
11. Close the printhead by pressing down at both arrows (refer to
Figure 23).
12. Close the top cover and turn on the printer or press the feed button if
the printer is already on (see “Auto Calibration” on page 25 for more
information).
Media
Guides
Media
Guide
Adjuster
Cutter
Unit
Figure 21
18
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F a n fo ld M e d ia
Fanfold media loads from the outside of the printer.
(refer to Figure 24).
2. Open the top cover.
3. Release the printhead by pulling the printhead release lever toward you
(refer to Figure 24, “1”).
4. Lift the printhead (refer to Figure 24, “2”) until you feel it “lock” into
place. Be careful not to force the printhead past this position!
5. Refer to Figure 25. Thread the media through the media guides.
NOTE: If the media guides must be changed to accommodate the
width of the media, turn the green media guide adjuster (refer to
Figure 25). The media guides should just touch, but not restrict,
the edges of the roll.
6. Continue to thread the media past the peel bar (refer to Figure 25).
7. Close the printhead by pressing down at both arrows (refer to
Figure 25).
8. Close the top cover and turn on the printer or press the feed button if
the printer is already on (see “Auto Calibration” on page 25 for more
information).
20
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Lo a d in g t h e R ib b o n
Figure 26 shows the location of the ribbon supply spindle, ribbon take-up
spindle, and ribbon supply slot.
1. Open the top cover.
2. Install an empty ribbon core (notched end to the right) as shown in
Figure 27. This becomes the ribbon take-up spindle.
3. Remove the tape that secures the leader on the new roll of ribbon.
4. Install the ribbon roll on the ribbon supply spindle (refer to Figure 27).
Make sure the ribbon unwinds over the top of the roll and feeds toward
the back of the printer.
5. Open the printhead by pulling the printhead release lever toward you.
6. Lift the printhead until you feel it “lock” into place. Be careful not to
force the printhead past this position!
7. Thread the ribbon leader into the ribbon supply slot (refer to
Figure 26 for the location of the supply slot).
8. Wrap the ribbon leader around the printhead (refer to Figure 28). Then,
affix the ribbon leader to the ribbon take-up spindle with tape.
9. Wind the ribbon onto the ribbon take-up spindle until the ribbon leader
is no longer visible.
Supply
Spindle
Supply
Slot
Take-Up
Spindle
Figure 26
22
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10. Close the printhead by pressing down at both arrows.
11. Close the top cover and turn on the printer or press the feed button if
the printer is already on (see “Auto Calibration” on page 25 for more
information).
R e m o v in g t h e R ib b o n
1. Open the printhead.
2. Cut the ribbon below the ribbon take-up spindle (refer to Figure 29).
3. Remove the roll of unused ribbon.
Hint: Tape the end of the ribbon to prevent the roll from
unwrapping.
4. Remove the ribbon take-up spindle. Remove and discard the spent
ribbon from the core.
5. Keep the core for future use.
Take-Up
Spindle
Figure 29
24
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A u t o C a lib r a t io n
NOTE: If you are using pre-printed labels, pre-printed label
backing, or continuous media, see “Manual Calibration” on
page 34.
An auto calibration is performed when the printer is turned on (if media is
loaded) or after an error is cleared. When it is auto calibrating, the printer
sets the sensor levels for, and determines the length of, the label you are
using.
If the status LED flashes red, refer to “Manual Calibration” on page 34.
25
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O p e r a t o r C o n t r o ls
Refer to Figure 30.
P o w e r S w it c h
n
Press to turn on and turn off the printer.
CAUTION: The power should be turned off before connecting
or disconnecting the communications and power cables.
F e e d B u t t o n
n
n
n
Forces the printer to feed one blank label.
When printing, puts the printer into a “pause” condition.
Takes the printer out of a “pause” condition. (The printer is put into
“pause” by either a ZPL II command or an error condition.) See “What
the Status LED is Telling You” on page 31.
n
Used for printer setup and status (see “Feed Button Modes” on page 37).
S t a t u s LED
n
Functions as a printer operational indicator (see “What the Status LED is
Telling You” on page 31).
Status
LED
Feed
Button
Power
Switch
Figure 30
26
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P r in t in g a T e s t La b e l
Before you connect the printer to your computer, make sure that the printer
is in proper working order. You can do this by printing a configuration
label:
1. Make sure the media is properly loaded and the top cover of the printer
is closed. Then, turn the printer power on if you have not already done
so.
2. When the status LED is solid green, press and hold the feed button until
the status LED flashes once.
3. Release the feed button. A configuration label will print.
If you cannot get this label to print, refer to Troubleshooting.
H o o k in g U p t h e P r in t e r a n d C o m p u t e r
CAUTION: The power supply barrel connector must be
inserted into the power supply receptacle on the back of the
printer before connecting or disconnecting the
communications cables. (If necessary, refer to Figure 1.)
This printer comes with both a nine-pin Electronics Industries Association
(EIA) RS-232 serial data interface and an IEEE 1284 bidirectional parallel
for your application.
CAUTION: This printer complies with FCC “Rules and
Regulations,” Part 15, for Class B Equipment, using fully
shielded six-foot data cables. Use of longer cables or
unshielded cables may increase radiated emissions above the
Class B limits.
S e r ia l (R S -2 3 2 ) In t e r fa c e R e q u ir e m e n t s
The required cable must have a nine-pin “D” type (DB-9P) male connector
on one end, which is plugged into the mating (DB-9S) serial port located on
the back of the printer (refer to Figure 31). The other end of this serial
interface cable connects to a serial port at the host computer. Depending on
the specific interface requirements, this will most likely be a null modem
cable.
For pinout and technical information, refer to page 49.
27
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P a r a lle l In t e r fa c e R e q u ir e m e n t s
The required cable (IEEE 1284-compliant is recommended) must have a
standard 36-pin parallel connector on one end, which is plugged into the
parallel port located on the back of the printer (refer to Figure 31). The
other end of the parallel interface cable connects to the printer connector at
the host computer.
For pinout information, refer to page 52.
S e r ia l a n d P a r a lle l C a b lin g R e q u ir e m e n t s
Data cables must be of fully shielded construction and fitted with metal or
metalized connector shells. Shielded cables and connectors are required to
prevent radiation and reception of electrical noise.
To minimize electrical noise pickup in the cable:
n
Keep data cables as short as possible (6’ [1.83 m] recommended).
n
Do not tightly bundle the data cables with power cords.
n
Do not tie the data cables to power wire conduits.
Connects to
Serial Port on
Host Computer
Serial
Port
Parallel
Port
Connects to
Parallel Port on
Host Computer
Figure 31
28
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C o m m u n ic a t in g w it h t h e P r in t e r
Via t h e S e r ia l P o r t
Serial communications between the printer and the host computer can be set
by either autobaud synchronization or the ^SC command.
A u t o b a u d
Autobaud synchronization allows the printer to automatically match the
communications parameters of the host computer. To autobaud:
1. Press and hold the feed button until the green status LED flashes once,
twice, then three times.
2. While the status LED flashes, send a ZPL II format to the printer.
3. When the printer and host are synchronized, the LED changes to solid
green. (No labels will print during autobaud synchronization.)
^ S C
Use the Set Communications (^SC) command to change the
communications settings on the printer.
1. With the host computer set at the same communications settings as the
printer, send the ^SC command to change the printer to the desired
settings.
2. Change the host computer settings to match the printer settings.
Refer to the ZPL II Programming Guide for more information about this
command.
S e t t in g t h e C o m m u n ic a t io n s P a r a m e t e r s
To reset the communications parameters on the printer to the factory
defaults (9600 baud, 8 bit word length, no parity, 1 stop bit, and
XON/XOFF), do the following:
1. Press and hold the feed button until the green status LED flashes once,
twice, and then three times.
2. While the status LED flashes, press the feed button.
Via t h e P a r a lle l P o r t
Typically, no setup is required once the cable is plugged in. If you should
encounter any problems, consult the user’s guide that came with your
computer.
29
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U s in g Z P L II
For information about creating labels using ZPL II, refer to the ZPL II
A d ju s t in g t h e P r in t W id t h
n
You are using the printer for the first time.
n
There is a change in the width of the media.
Print width may be set by way of the five-flash sequence in “Feed Button
Modes” (see page 37) or refer to the Print Width (^PW) command (consult
your ZPL II Programming Guide).
A d ju s t in g t h e P r in t D a r k n e s s
The relative darkness setting is controlled by either the six-flash sequence in
“Feed Button Modes” (see page 37) or the Set Darkness (~SD) command
(follow the instructions in the ZPL II Programming Guide).
A d ju s t in g t h e P r in t S p e e d
Print quality is affected by print speed and the media you are using. Only
by experimenting will you find the optimal mix for your application.
If you find that the print speed needs to be adjusted, refer to the Print Rate
(^PR) command in the ZPL II Programming Guide.
30
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T r o u b le s h o o t in g
W h a t t h e S t a t u s LED is T e llin g Yo u
Status LED
Condition and Color
Printer
Status
For a Resolution,
Refer to:
Off
Solid Green
Off
On
1
2
3
4
5
6
7
8
Flashing Yellow
Stopped
Flashing Green
Normal Operation
Stopped
Flashing Red
Double Flashing Green
Solid Yellow
Paused
Various
Alternately Flashing Green and Red
Needs Service
R ES O LU T IO N S :
1 . T h e p r in t e r is n o t r e c e iv in g p o w e r .
n
Have you turned on the printer power?
n
Check power connections from the wall outlet to the power supply,
and from the power supply to the printer.
2 . T h e p r in t e r is o n .
3 . T h e p r in t e r h a s fa ile d it s p o w e r o n s e lf t e s t (P O S T ).
n
If the error occurs right after you turn on the printer, contact an
authorized reseller for assistance.
T h e r e is a s h o r t a g e o f m e m o r y .
n
If this error occurs after you have been printing, turn the printer
power off and on. Then, resume printing.
4 . T h e p r in t e r is r e c e iv in g d a t a .
n
As soon as all of the data has been received, the status LED will
turn green; then, the printer automatically resumes operation.
31
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5 . T h e m e d ia o r r ib b o n is n o t lo a d e d .
n
Load a roll of media or ribbon, following the instructions in
“Loading the Media” on page 5 or “Loading the Ribbon” on
page 22. Then, press the feed button to resume printing.
T h e p r in t h e a d is o p e n .
n
Close the top cover. Then, press the feed button to resume printing.
T h e c u t t e r is ja m m e d .
n
Turn off the printer and remove any jammed labels from the cutter
unit. Then, turn on the printer to resume printing.
6 . T h e p r in t e r is p a u s e d .
n
Press the feed button to resume printing.
7 . T h e p r in t h e a d is u n d e r t e m p e r a t u r e .
n
Continue printing while the printhead reaches the correct operating
temperature.
n
Printing will stop until the printhead cools to an acceptable printing
temperature. When it does, the printer will resume operation.
8 . F LA S H m e m o r y is n o t p r o g r a m m e d .
n
Return the printer to an authorized reseller.
P r in t Q u a lit y P r o b le m s
N o p r in t o n t h e la b e l.
n
Are the media and ribbon loaded correctly? Follow the instructions in
“Loading the Media” on page 5 and “Loading the Ribbon” on page 22.
T h e p r in t e d im a g e d o e s n o t lo o k r ig h t .
n
The printhead is dirty. Clean the printhead according to the instructions
on page 39.
n
The printhead is under temperature.
n
Adjust the print darkness and/or print speed. Refer to the six-flash
sequence in “Feed Button Modes” on page 37, and/or the ^PR and ~SD
commands in the ZPL II Programming Guide.
n
The media being used is incompatible with the printer. Be sure to use
the recommended media for your application, and always use
Zebra-approved labels and tags.
32
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T h e r e a r e lo n g t r a c k s o f m is s in g p r in t (b la n k v e r t ic a l
lin e s ) o n s e v e r a l la b e ls .
n
The printhead is dirty. Clean the printhead according to the instructions
on page 39.
n
The printhead elements are damaged. Replace the printhead (see
“Replacing the Printhead” on page 44).
T h e p r in t in g d o e s n o t s t a r t a t t h e t o p o f t h e la b e l, o r
m is p r in t in g o f o n e t o t h r e e la b e ls .
n
The media may not be threaded under the media guides. Refer to
“Loading the Media” on page 5.
n
The printer needs to be calibrated. Refer to “Auto Calibration” on
page 25.
n
The correct media sensor may not be activated. Manual calibration
selects the media sensing method for the labels being used (refer to the
^MN command in the ZPL II Programming Guide).
n
Verify that the Label Top (^LT) command is correctly set for your
application (consult the ZPL II Programming Guide).
p r in t e r .
n
Is the printer in pause mode? If so, press the feed button.
n
If the status LED is on or flashing, refer to “What the Status LED is
Telling You” on page 31.
n
Make sure the data cable is correctly installed.
n
A communications problem has occurred. First, make sure that the
correct communications port on the computer is selected. Next, verify
that the same handshaking is in use by both the printer and the computer.
Then, ensure that the baud rates of the printer and the computer match.
Refer to “Communicating with the Printer” on page 29.
33
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M a n u a l C a lib r a t io n
A manual calibration should be performed whenever you are using
pre-printed labels (or label backing) or if the printer will not correctly auto
calibrate.
1. Turn on the printer power.
2. Remove approximately 6” (152 mm) of labels from a section of
backing material. Load the media so that only the backing material is
threaded through the printer and under the printhead.
3. Use the Media Tracking (^MN) command to select the appropriate
media type (refer to the ZPL II Programming Guide).
then twice. Release the feed button.
5. The printer will set the media sensor for the label backing being used.
After it is done making this adjustment, the roll will automatically feed
until a label is positioned at the printhead.
6. A profile of the media sensor settings (similar to the example in
Figure 32) will print. Upon completion, the printer will save the new
settings in memory and the printer is ready for normal operation.
7. Press the feed button. One entire blank label should feed. If this does
not happen, try defaulting (refer to the four-flash sequence in “Feed
Button Modes” on page 37) and recalibrating the printer.
NOTE: Performing a manual calibration disables the auto
calibration function. To return to auto calibration, default the
printer (see the four-flash sequence in “Feed Button Modes” on
page 37).
Figure 32
34
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T r o u b le s h o o t in g T e s t s
P r in t in g a C o n fig u r a t io n La b e l
To print out a listing of the printer’s current configuration (an example is
shown in Figure 33), refer to the one-flash sequence in “Feed Button
Modes” on page 37.
R e c a lib r a t io n
Recalibrate the printer if it starts to display unusual symptoms, such as
skipping labels. See “Auto Calibration” on page 25.
Figure 33
35
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R e s e t t in g t h e F a c t o r y D e fa u lt Va lu e s
Sometimes, resetting the printer to the factory defaults solves some of the
problems. Follow the four-flash sequence instructions in “Feed Button
Modes” on page 37.
C o m m u n ic a t io n s D ia g n o s t ic s
If there is a problem transferring data between the computer and printer, try
putting the printer in the communications diagnostics mode. The printer
will print the ASCII characters and their respective hexidecimal values (see
Figure 34) for any data received from the host computer. To find out how,
refer to the power off mode procedure in “Feed Button Modes” on page 37.
Figure 34
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F e e d B u t t o n M o d e s
Pow er Off Mode (Communications Diagnostics Mode)
With the printer power off, press and hold the feed button while you turn on the
power. The printer prints out a listing of its current configuration (see Figure 33).
After printing the label, the printer automatically enters a diagnostic mode in which
received. To exit the diagnostic mode and resume printing, turn off and then turn on
the printer.
Pow er On Modes
With the printer power on and top cover closed, press and hold the feed button for
several seconds. The green status LED will flash a number of times in sequence.
The explanation at the right (Action) shows what happens when you release the key
after the specific number of flashes.
Flash
Sequence
Action
*
A configuration label prints.
*
The media sensor calibrates and a media sensor profile prints (see
**
Manual Calibration and Figure 32 on page 34).
To reset the communications parameters: Press and release the feed
button while the LED flashes. The serial communication parameters
reset to 9600 baud, 8 bits per character, no parity, 1 stop bit, and
XON/XOFF.
*
**
For autobaud synchronization: Send a ZPL II format to the printer
while the LED flashes. When the printer and host are synchronized, the
LED changes to solid green. Note: No labels print during autobaud
synchronization.
***
*
**
Resets the factory defaults, auto calibrates, and saves settings into
memory.
***
****
*
**
***
****
*****
The print width calibrates. While the status LED alternately flashes
green and yellow, a series of stacking rectangles print on the label.
When the rectangle prints to the outer edges of the label, press and
release the feed button. The label width and current communications
parameters will be saved into memory.
*
**
***
****
*****
******
The print darkness calibrates. A series of nine samples print, starting
with the lightest and ending with the darkest image. When the desired
print darkness is achieved, press and release the feed button. The print
darkness will be saved into memory.
If the feed button remains pressed after a 7-flash sequence, the printer will ignore the
button when it is released.
37
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M a in t e n a n c e
C le a n in g
CAUTION: Use only the cleaning agents indicated. Zebra
Technologies Corporation will not be responsible for damage
caused by any other cleaning materials used on this printer.
If necessary, refer to Figure 2 for part locations.
Area
Method
Interval
After allowing the printhead to cool for approximately
one minute, use 70% isopropyl alcohol on a cotton swab
to clean the print elements from end to end (the print
elements are located in the thin gray line on the
printhead). Note: You do not have to turn off the printer
to do this.
If print quality has not improved after performing this
procedure, try cleaning the printhead with
S ave-a-Printhead cleaning film. This specially coated
material removes contamination buildup without
damaging the printhead. Call your authorized reseller for
more information.
Printhead
After every
five rolls of
media or
ribbon
Manually rotate the platen roller. Clean it thoroughly with
70% isopropyl alcohol and a cotton swab or lint-free
cloth.
Platen roller
Clean it thoroughly with 70% isopropyl alcohol and a
cotton swab.
Peel bar
Tear bar
As needed
As needed
Clean it thoroughly with 70% isopropyl alcohol and a
cotton swab.
Turn the printer pow er off. Use tweezers to remove the
media. Never use solutions or solvents to clean the
blade, as blade lubrication and sharpness may be
effected.
Cutter
As needed
Exterior
Interior
Water-dampened cloth
Brush/air blow
As needed
As needed
Lu b r ic a t io n
CAUTION! No lubricating agents of any kind should be used
on this printer! Some commercially available lubricants, if
used, will damage the finish and the mechanical parts inside
the printer.
39
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P a r t s Lis t
Refer to Figure 35.
Item
Number
Part
Number
Description
1
2
Ribbon Detector Sensor Kit (set of 3)
Printhead Assembly (4”)
105903-026
105950-020
105903-028
105903-029
105903-132
105903-003
52050M
Printhead Cable (set of 5)
3
4
5
6
7
8
Media Gap Sensor Kit (4”) (set of 2)
Stepper Motor
Blackline Media Sensor Kit (set of 3)
Main Logic Board Maintenance Kit
Feed Switch Assembly (set of 5)
Peel-Off Sensor Assembly (set of 3)
Cutter
105903-015
105903-039
105903-073
Universal Power Supply Assembly (90-264 VAC, 47-63 Hz) 808080-001
Power Cord, 110V (set of 5)
105950-038
105950-039
105950-040
105950-041
52054
Power Cord, 230V European (set of 5)
Power Cord, 230V UK (set of 5)
Power Cord, 230V Australian (set of 5)
8M FLASH Memory w/Real Time Clock Option Kit
User’s Guide
Not
Shown
52007L
Quick Reference Guide
52008L
41
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Refer to Figure 36.
Item
Number
Part
Number
Description
1
2
3
4
5
6
7
Print Mechanism Assembly
105903-131
105903-049
105903-050
105903-019
105903-051
105903-065
105903-053
105903-022
105903-080
105903-082
105903-079
Upper Frame w/Ribbon Handler Kit
Lower Frame Kit
Rubber Foot Kit (set of 100)
Option Port Cover (set of 20)
Media Roll Holder Kit (set of 5)
4” Notched Ribbon Core
Battery Pack Adapter Plate
Ribbon Clutch Assembly
Printhead Tension Bar
Not
Shown
Hardware Kit
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R e p la c in g t h e P r in t h e a d
Refer to Figure 37.
1. Release the printhead by pulling the printhead release lever toward you.
2. Lift the printhead until you feel it “lock” into place. Be careful not to
force the printhead past this position!
3. Remove the screw that secures the printhead to the upper frame.
4. Remove the printhead wire harness connector from the receptacle.
5. Insert the printhead wire harness connector into the receptacle of the
new printhead. Make sure the connector is fully seated in the
receptacle.
6. Correctly position the printhead into the upper frame.
7. While holding the printhead in place, reinstall the screw that secures
the printhead to the upper frame.
Screw
Upper
Frame
Wire
Harness
Connector
Receptacle
Screw
Printhead
Figure 37
44
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S p e c ific a t io n s
NOTE: Printer specifications are subject to change without
notice.
P r in t in g S p e c ific a t io n s
Print Density
203 dots/inch (8 dots/mm)
Tear-off and cutter: 1.5” (38 mm), 2” (51 mm), and
2.5” (64 mm)
Print Speed (per second)
Peel-off: 1.5” (38 mm) and 2” (51 mm)
Print Width
Print Length
1.12” to 4.09” (28 mm to 104 mm)
.005” to 22” (.125 mm to 559 mm) with standard
memory
Horizontal: + /- 0.0591” (1.5 mm)
Vertical: + /- 0.0393” (1 mm)
Registration Tolerance
FLASH Memory
(User Available)
1 MB
1 MB
DRAM Memory
(User Available)
R ib b o n S p e c ific a t io n s
Ribbon Width
Ribbon Length
1.3” (33 mm) to 4.3” (109 mm)
Approximately 3600” (91 m)
Ribbon Roll (Maximum Outer Diameter) 1.39” (35 mm)
Inner Diameter
Outer Diameter
0.5” (13 mm)
0.75” (19 mm)
Notched Core
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La b e l/T a g S p e c ific a t io n s
Label/Tag Width
1.12” to 4.65” (28 mm to 118 mm)
0.38” to 22” (10 mm to 559 mm) with standard memory
0.5” (13 mm) to 22” (559 mm) in peel-off mode
Label/Tag Length
0.08” to 0.16” (2 mm to 4 mm)
Recommended: 0.118” (3 mm)
Interlabel Gap
Label/Tag Thickness
.003” to .0075” (.08 mm to .19 mm)
5” (127 mm)
Max. Outer
Label
Diameter
Roll
Size
Inner Core
1” (25.4 mm)
Use Zebra-brand thermal transfer media that is outside
wound. Media may be reflective (black mark) sensing
or transmissive sensing, die-cut, notched, or
continuous.
ü
ü
For die-cut labels, use only full auto dies.
ü Notched media must have a 0.5” (13 mm) wide x
0.094” (2.4 mm) long cutout located in the center of
the roll. The reflective media black marks must be
located in the center of the roll.
Media Requirements
Minimum Black Mark Dimensions:
ü Mark width: 0.5” (13 mm) centered and perpendicular
to the edge of the media.
ü Mark length: 0.094” (2.4 mm) parallel to the bottom of
the media.
46
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F o n t /B a r C o d e S p e c ific a t io n s
ü CG Triumvirate Bold Condensed scaleable smooth (0)
ü Zebra fonts A-H, GS, P-V
Fonts Available
ü IBM Code Page 850 International Symbols
ü Codabar (supports ratios
of 2:1 to 3:1)
ü Industrial 2 of 5
ü Standard 2 of 5
ü
Code 11
ü Interleaved 2 of 5
(supports ratios of 2:1 to
3:1, Modulus 10 Check
Digit)
ü Code 128/USD 8 (supports
serialization in all subsets
and UCC Case Codes)
Bar Codes
Available (1D)
ü Code 39 (supports ratios
of 2:1 to 3:1)
ü LOGMARS
ü MSI
ü Code 93
ü
Plessey
EAN 8/J AN 8
ü
ü POSTNET
ü EAN 13/J AN 13
ü EAN 14/UPC-A
ü UPC-E
ü UPC/EAN Extensions
ü Codablock
ü Code 49
ü MicroPDF417
ü PDF 417
Bar Codes
Available (2D)
Data Matrix
QRcode
ü
ü
ü MaxiCode
Rotation Angles
0°, 90°, 180°, and 270°
P h y s ic a l/En v ir o n m e n t a l/Ele c t r ic a l
S p e c ific a t io n s
Physical Size (L x W x H)
9.8” x 7.9” x 6.75”
4 lbs.
249 mm x 200 mm x 171 mm
1.81 kg
Printer
Weight
Shipping
7.5 lbs.
3.40 kg
Operation
40° to 105° F
-40° to 140° F
5° to 41° C
Temperature
Range
Storage
-40° to 60° C
Operation
Relative
10% to 90% (non-condensing)
5% to 95% (non-condensing)
Humidity
Storage
External 90-264 VAC, 47-63 Hz universal power
supply. Regional line cords are available.
Electrical
47
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A g e n c y A p p r o v a ls
n
UL 544 Medical Equipment Standard Part 42.5
n
CSA 22.2 No. 950-95 Canadian Safety Standard
n
IEC 950/EN 60950 International Safety Standard
n
FCC Class B
n
UL 1950 Domestic Safety Standard, 3rd Ed.
n
Canadian DOC Class A
n
EN50082-1:1997 International Immunity Standard
n
EN55022 Class B European Electromagnetic Radiation Standard
n
EN61000-3-2, 3 Powerline Disturbance
n
AS/NZS 3548 Australia EMC
n
CE Compliant
n
EMC Taiwan
n
CB Scheme Documents
O p t io n s
n
Cutter
n
Black mark (reflective) sensor
n
Real time clock with 8MB FLASH memory
External ZebraNetâ (10Base-T)
n
External ZebraNetâ PrintServer IIä (10Base-T)
n
For details, call your authorized reseller.
48
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S e r ia l (R S -2 3 2 ) C o n n e c t o r T e c h n ic a l
In fo r m a t io n
Pin No.
Description
Not used
1
RXD (receive data) input to the printer
2
3
TXD (transmit data) output from the printer
DTR (data terminal ready) output from the printer -- controls when
the host may send data
4
Chassis ground
5
6
DSR (data set ready) input to the printer
RTS (request to send) output from the printer -- always in the
ACTIVE condition when the printer is turned on
7
Not used
8
9
5 V @ 0.75 A fused
and/or parallel port is not to exceed a total of 0.75 Amps.
When XON/XOFF handshaking is selected, data flow is controlled
by the ASCII control codes DC1 (XON) and DC3 (XOFF). The
DTR control lead will have no effect.
In t e r c o n n e c t in g t o D T E D e v ic e s
The printer is configured as data terminal equipment (DTE). To connect the
printer to other DTE devices (such as the serial port of a personal
computer), use an RS-232 null modem (crossover) cable.
Figure 38 shows the required cable connections.
In t e r c o n n e c t in g t o D C E D e v ic e s
When the printer is connected via its RS-232 interface to data
communication equipment (DCE) such as a modem, a STANDARD
RS-232 (straight-through) interface cable must be used. Figure 39 shows
the connections required for this cable.
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Connecting the Printer to a DTE Device
DB-25S
Connector
to DTE Device (PC)
DB-9P
Connector
to Printer
TXD
DCD
2
1
2
3
4
5
6
7
8
9
RXD
3
RXD
TXD
DTR
GND
DSR
RTS
RTS
4
CTS
5
DSR
6
GND
7
DCD
8
DTR
20
CTS
22
DB-9S
DB-9P
Connector
to DTE Device (PC)
Connector
to Printer
DCD
DCD
1
1
2
3
4
5
6
7
8
9
RXD
2
RXD
TXD
DTR
GND
DSR
RTS
TXD
3
DTR
4
GND
5
DSR
6
RTS
7
CTS
8
CTS
9
Figure 38
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Connecting the Printer to a DCE Device
DB-25S
DB-9P
Connector
to DCE Device
Connector
to Printer
RXD
DCD
2
1
2
3
4
5
6
7
8
9
RXD
TXD
DTR
GND
DSR
RTS
CTS
TXD
3
CTS
4
RTS
5
6
DTR
GND
7
DCD
8
DSR
20
22
DB-9S
DB-9P
Connector
to DCE Device
Connector
to Printer
DCD
TXD
DCD
1
2
1
2
3
4
5
6
7
8
9
RXD
TXD
DTR
GND
DSR
RXD
3
DSR
4
GND
5
DTR
6
CTS
7
RTS
CTS
RTS
8
9
Figure 39
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P a r a lle l In t e r fa c e T e c h n ic a l In fo r m a t io n
Pin No.
Description
nStrobe/HostClk
1
Data Bits 1-8
2-9
10
nACK/PtrClk
Busy/PtrBusy
PError/ACKDataReq
Select/Xflag
11
12
13
nAutoFd/HostBusy
Not Used
14
15
Ground
16 & 17
18
+ 5V @ 0.75A Fused
Ground
19-30
31
nInit
nFault/nDataAvail
Not Used
32
33 & 34
35
+ 5V through a 1.8 KW Resistor
nSelectIn/1284 active
36
NOTE: The maximum current available through the serial and/or
parallel port is not to exceed a total of 0.75 Amps.
52
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In d e x
A
D
Adjustments
DCE devices, interconnecting . 49
Defaulting the printer . . . . . . 37
Print speed . . . . . . . . . 30
Print width . . . . . . . . . 30
Agency approvals. . . . . . . . 48
Auto calibration. . . . . . . . . 25
Autobaud . . . . . . . . . . . . 29
F
Factory defaults, resetting . . . 36
C
Calibration
Auto . . . . . . . . . . . . . 25
Cleaning
Interior . . . . . . . . . . . 39
Peel bar . . . . . . . . . . . 39
Platen roller . . . . . . . . . 39
Printhead . . . . . . . . . . 39
Tear bar . . . . . . . . . . . 39
L
Loading the media
Cutter mode . . . . . . . . . 16
Fanfold . . . . . . . . . . . 20
Peel-off mode . . . . . . . . 10
Tear-off mode . . . . . . . . 5
Loading the ribbon . . . . . . . 22
Lubrication . . . . . . . . . . . 39
Communications parameters,
setting . . . . . . . . . . . 29, 37
Communications diagnostics . . 36
Configuration label . . . . . . . 35
Cutter mode . . . . . . . . . . . 16
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M
S
Maintenance parts. . . . . . . . 41
Media loading
Serial connector pinouts . . . . 49
Set communications (^SC) . . . 29
Specifications
Cutter mode . . . . . . . . . 16
Physical/environmental/
electrical. . . . . . . . . . 47
Printing . . . . . . . . . . . 45
Status LED . . . . . . . . . 26, 31
O
Operator controls . . . . . . . . 26
T
Troubleshooting. . . . . . . . . 31
P
Parallel connector pinouts . . . 52
Parts list . . . . . . . . . . . . . 41
Peel-off mode . . . . . . . . . . 10
Pinouts
Print speed, adjusting . . . . . . 30
U
ZPL II Programming Guide . 1, 30
R
Removing the ribbon . . . . . . 24
Repair parts . . . . . . . . . . . 41
Replacing the printhead. . . . . 44
Reporting damage, shipping . . . 2
Ribbon
Loading . . . . . . . . . . . 22
Removing . . . . . . . . . . 24
54
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Zebra Technologies Corporation
333 Corporate Woods Parkway
Vernon Hills, Illinois 60061.3109 U.S.A.
Telephone +1 847.634.6700
Facsimile +1 847.913.8766
Zebra Technologies Europe Limited
Zebra House
The Valley Centre, Gordon Road
High Wycombe
Buckinghamshire HP13 6EQ, UK
Telephone +44 (0)1494 472872
Facsimile +44 (0)1494 450103
Customer order #52007L
Manufacturer part #52007LB
© Zebra Technologies Corporation
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