Ceramic hob
ZKT 641 H
Installation and Operating Instructions
g
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Contents
Operating Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Safety instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
4
4
Description of the Appliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Cooking surface layout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Control panel layout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Touch Control sensor fields . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Displays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Residual heat indicator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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5
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6
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Operating the appliance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Switching the appliance on and off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Halogen cooking zone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Setting the heat setting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Switching the double ring cooking zone on and off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Using the automatic warm-up function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Locking/unlocking the control panel. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Using the child safety device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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7
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Using the timer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Safety cut-out . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Tips on cooking and frying. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Cookware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Energy saving . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Examples of cooking applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Cleaning and care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
What to do if … . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Disposal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Installation Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Electrical Connection Diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Installation proud of the work surface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Rating Plate. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Warranty conditions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Service and Spare Parts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
3
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Operating Instructions
1 Safety instructions
• Cables from electrical appliances must not touch
the hot surface of the appliance or hot cookware.
• Overheated fat and oil can ignite quickly. When
cooking with fat or oil (e.g. frying chips) do not
leave the appliance unattended.
3
Please comply with these instructions. If you
do not, any damage resulting is not covered
by the warranty.
5
This appliance conforms with the following EU
Directives:
• Switch the cooking zones off after each use.
• With halogen cooking zones, do not look directly
into the halogen light, this can damage the eyes.
– 73/23/EEC dated 19.02.1973 Low Voltage Direc-
tive
– 89/336/EEC dated 03.05.1989 EMC Directive in-
clusive of Amending Directive 92/31/EEC
– 93/68/EEC dated 22.07.1993 CE Marking Directive
Safety when cleaning
• For cleaning, the appliance must be switched off
and cooled down.
Correct use
• For safety reasons, the cleaning of the appliance
with steam jet or high-pressure cleaning equip-
ment is not permitted.
• This appliance should be used only for normal do-
mestic cooking and frying of food.
• The appliance must not be used as a work surface
or as a storage surface.
• Additions or modifications to the appliance are not
permitted.
How to avoid damage to the appli-
ance
• The ceramic glass can be damaged by objects fall-
ing onto it.
• The edge of the ceramic glass can be damaged by
• Do not place or store flammable liquids, highly in-
flammable materials or fusible objects (e.g. plastic
film, plastic, aluminium) on or near the appliance.
being knocked by the cookware.
Child safety
• Cookware made of cast iron, cast aluminium or
with damaged bottoms can scratch the ceramic
glass if pushed across the surface.
• Objects that melt and things that boil over can
burn onto the ceramic glass and should be re-
moved straightaway.
• Small children must be kept away from the appli-
ance.
• Only let older children work on the appliance under
supervision.
• Do not use the cooking zones with empty cook-
ware or without cookware.
General safety
• The appliance may only be installed and connect-
ed by trained, registered service engineers.
• Built-in appliances may only be used after they
have built in to suitable built-in units and work sur-
faces that meet standards.
• In the event of faults with the appliance or damage
to the glass ceramic (cracks, scratches or splits),
the appliance must be switched off and discon-
nected from the electrical supply to prevent the
possibility of an electric shock..
• Repairs to the appliance must only be carried out
by trained registered service engineers.
Safety during use
• Remove stickers and film from the glass ceramic.
• There is the risk of burns from the appliance if used
carelessly.
4
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Description of the Appliance
Cooking surface layout
Single cooking zone
1200W
Double ring cooking zone
700/1700W
Single ring cooking zone
Halogen 2400W
Control panel
Single cooking zone
1200W
Control panel layout
Cooking zone indicators
Timer function
Lock
with pilot light
Heat setting selection
Second ring
On/Off
Timer display
Timer
Double ring pilot light
Display
On/Off
with power indicator
5
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Touch Control sensor fields
The appliance is operated using Touch Control sen-
sor fields. Functions are controlled by touching sen-
sor fields and confirmed by displays and acoustic
signals.
Touch the sensor fields from above, without covering
other sensor fields.
Sensor field
On / Off
Function
Switches appliance on and off
Increasing heat setting/time
Decreasing heat setting/time
Timer selection
Increase settings
Decrease settings
Timer
Lock
Locking/unlocking the control panel
Dual zone touch control
Switches outside zone
on and off
Displays
Display
Description
Cooking zone is switched off
Keep warm setting is set
¾
u
Keep warm setting
Heat settings
¿ - Ç
a
Heat setting is set
Automatic warm up function
Fault
Automatic warm-up function is activated
Malfunction has occurred
e
h
Residual heat
Cooking zone is still hot
l
Child safety device
Safety cut-out
Lock/child safety device is set.
Safety cut-out has been activated
_
Residual heat indicator
1
Warning! Risk of burns from residual heat. Af-
ter being switched off, the cooking zones need
some time to cool down. Look at the residual
heat indicator h .
3
Residual heat can be used for melting and
keeping food warm.
6
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Operating the appliance
Switching the appliance on and off
Control panel
Display
Pilot light
lights up
goes out
Switch on
Switch off
Touch
Touch
for 2 seconds
for 1 second
¾ / h
h / none
wise the appliance automatically switches it-
self off.
3
After switching on, within approx. 10 seconds
a heat setting or a function must be set, other-
Halogen cooking zone
With halogen cooking zones full heat is reached
immediately.
First place the cookware on the cooking zone and
then switch on the cooking zone.
1Important: Never look directly into the halogen
light, this can damage the eyes.
Setting the heat setting
Control panel
Indicator
u to Ç
Ç to ¾
¾
To increase
To decrease
To switch off
Touch
Touch
Touch
and
at the same time
Switching the double ring
cooking zone on and off
With the double ring cooking zone the heating sur-
face can be matched to the size of the cookware.
Double ring cooking zone
Sensor field
Pilot light
To switch on outside ring
To switch off outside ring
Touch
Touch
for 1-2 seconds
for 1-2 seconds
is lit
goes out
7
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Using the automatic warm-up function
All cooking zones are equpped with an automatic
warm up function When setting a heat setting using
, when starting from ¾, the cooking zone switches
to full power for a certain amount of time and then
automatically switches back to the heat setting set.
Control panel
possible heat set- Display
tings
Switch on
Touch
¿ to Æ
a (after 5 seconds)
(only when starting at ¾)
Switch off
Not used
Touch
Touch
Æ to ¿ / u
Ç to u
Æ to u
Ç to u
3
3
If during the automatic warm up a a higher
heat setting is selected, e.g. from Á to Ã, the
automatic warm up is adjusted.
If there is still residual heat on the cooking
zone (display h), the automatic warm up is
not performed.
The length of time that the automatic warm up func-
tion operates depends on the heat setting selected.
Heat
setting
Length of the automatic warm Intermediate
Length of the automatic warm
up [min:sec]
up [min:sec]
heat setting
v
1
2
3
4
5
6
7
8
9
0:30
1:00
1:40
4:50
6:30
10:10
2:00
3:30
4:30
---
2.
3.
4.
5.
6.
2:40
5:30
8:10
12:20
2:30
Locking/unlocking the control panel
The control panel, with the exception of the “On/Off”
sensor field, can be locked at any time in order to
prevent the settings being changed e.g. by wiping
over the panel with a cloth.
Control panel
Touch
Display
Switch on
Switch off
l (for 5 seconds)
Touch
previously set heat setting
3
When you switch the appliance off, the locking
function is automatically switched off.
8
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Using the child safety device
The child safety device prevents unintentional use of
the appliance.
Setting the child safety device
Step
Control panel
Switch on the appliance
(Do not set a heat setting)
Display/Signal
1.
¾
2.
3.
Touch
Touch
until the signal sounds
Acoustic signal
l
Appliance switches off. The child safety device is engaged.
Releasing the child safety device
Step
Control panel
Switch on the appliance
Display/Signal
1.
2.
3.
l
Touch
Touch
until the signal sounds
Acoustic signal
Appliance switches off. The child safety device is released.
Overriding the child safety device
The child safety device can be released in this way
for a single cooking session; it remains activated af-
terwards.
Step
Control panel
Switch on the appliance
Touch and at the same time
Display/Signal
1.
2.
l
¾ / acoustic signal
Until the appliance is next switched off, it can used as normal.
3
After overriding the child safety device, a heat
setting or a function must be set within
approx. 10 seconds, otherwise the appliance
automatically switches itself off.
9
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Using the timer
Function
Pre-requisite
Result after time has elapsed
Automatic cut-out
With heat setting set
Acoustic signal
00flashes
Cooking zone switches off
Countdown timer
Cooking zones are not switched on
Acoustic signal
00flashes
3
3
3
While the countdown timer is activated, no
cooking zone can be used.
The countdown timer basically cannot be
used if a cooking zone is switched on.
If a cooking zone is switched off, the timer
function set is also switched off.
Selecting a cooking zone
Step
Control panel
Display
1.
2.
3.
4.
Touch
Touch
Touch
Touch
once
Pilot light of the first cooking zone flashes
once
once
once
Pilot light of the second cooking zone flashes
Pilot light of the third cooking zone flashes
Pilot light of the fourth cooking zone flashes
3
3
If the pilot light is flashing more slowly, the
heat setting can be set or modified.
If other timer functions are set, after a few sec-
onds the shortest remaining time of all the tim-
er
functions
is
displayed
and
the
corresponding pilot light flashes.
10
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Setting the time
Step
1.
Control panel
Indicator
Select
Touch
cooking zone
or
Pilot light for the cooking zone selected flashes
00to 99 minutes
2.
After a few seconds the pilot light flashes more slowly.
The time is set.
The time counts down.
Switching off the timer function
Step
Control panel
Indicator
1.
Select
cooking zone
Pilot light of cooking zone selected flashes faster
Time remaining is displayed
2.
Touch
The time remaining counts backwards to 00.
The pilot light goes out.
The Timer function for the selected cooking zone is switched off.
Changing the time
Step
Control panel
Indicator
1.
Select
cooking zone
Pilot light of the selected cooking zone flashes faster
Time remaining is displayed
2.
Touch
or
01to 99 minutes
After a few seconds, the pilot light flashes more slowly.
The time is set.
The time counts down.
Displaying the time remaining for a cooking zone
Step
Control panel field
Display
1.
Select cooking zone
Pilot light of the cooking zone selected flashes faster
The time remaining is displayed
After a few seconds the pilot light flashes more slowly.
Switching off the acoustic signal
Step
Control panel field
Acoustic signal
1.
Touch
Acoustic signal to acknowledge.
Acoustic signal stops.
11
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Safety cut-out
Cooking surface
• If after switching on the cooking surface, a heat
setting is not set for a cooking zone within approx.
10 seconds, the cooking surface automatically
switches itself off.
• If one or more sensor fields are covered for longer
than approx. 10 seconds, e.g. by a pan placed
upon it, a signal sounds and the cooking surface
switches off automatically.
• If all cooking zones are switched off, the cooking
surface automatically switches itself off after ap-
prox. 10 seconds.
Control panel
3
Moisture (e.g. a wet cloth) or liquid boiling over
onto the control panel immediately switches
all cooking zones off.
Cooking zones
• If one of the cooking zones is not switched off after
a certain time, or if the heat setting is not modified,
the relevant cooking zone switches off automati-
cally.
Heat setting
V, 1- 2
3- 4
Switches off after
6 hours
5 hours
4 hours
1.5 hours
5
6- 9
12
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Tips on cooking and frying
3
Information about acrylamides
According to the latest scientific research, in-
tensive browning of food, especially in prod-
ucts containing starch, may present a health
risk due to acrylamide. Therefore we recom-
mend cooking at low temperatures and not
browning foods too much.
Cookware
• You can recognise good cookware from the bot-
toms of the pans. The bottom should be as thick
and flat as possible.
• Cookware made of enamelled steel or with alumin-
ium or copper bottoms can leave discolourations
on the ceramic glass surface which are difficult or
impossible to remove.
Energy saving
2
2
Always place cookware on the cooking zone
before it is switched on.
If possible, always place lids on the pans.
2
2
Switch cooking zones off before the end of the
cooking time, to take advantage of residual
heat.
Bottom of pans and cooking zones should be
the same size.
13
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Examples of cooking applications
The information given in the following table is for guidance only.
Heat
setting
Cooking
process
suitable for
Cook time
Tips/Hints
0
Off position
Keeping
food warm
V
Keeping cooked foods warm
as required
Cover
Hollandaise sauce,
melting butter, chocolate, gelatine
Melting
5-25 mins.
Stir occasionally
Cook with lid on
1-2
Solidifying
Fluffy omelettes, baked eggs
10-40 mins.
Simmering rice and milk-based
dishes
Heating up ready-cooked meals
Add at least twice as much
liquid as rice, stir milk dishes
part way through cooking
2-3
3-4
Simmering
25-50 mins.
20-45 mins.
20-60 mins.
60-150 mins.
Steaming
Braising
Steaming vegetables, fish
Braising meat
With vegetables add only a lit-
tle liquid (a few tablespoons)
Use only a little liquid, e. g.:
max. ¼ l water for 750 g of
potatoes
Steaming potatoes
4-5
6-7
Boiling
Cooking larger quantities of food,
stews and soups
Up to 3 l liquid plus ingredi-
ents
Frying escalope, veal cordon
bleu, cutlets, rissoles, sausages,
liver, roux, eggs, pancakes,
doughnuts
Gentle
frying
as required
Turn halfway through cooking
Turn halfway through cooking
Hash browns, loin steaks, steaks,
Flädle (pancakes for garnishing
soup)
Heavy
frying
5-15 mins.
per pan
7-8
9
Boiling
Searing
Deep frying
Boiling large quantities of water, cooking pasta, searing meat (goulash, pot roast),
deep frying chips
14
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Cleaning and care
1
1
Take care! Risk of burns from residual heat.
Let the appliance cool down.
Important Sharp objects and abrasive clean-
ing materials will damage the appliance. Clean
with water and washing up liquid.
1
Important Residues from cleaning agents will
damage the appliance. Remove residues with
water and washing up liquid.
Cleaning the appliance after each use
1.Wipe the appliance with a damp cloth and a little
washing up liquid.
2.Rub the appliance dry using a clean cloth.
Removing deposits
1.Place the scraper on the glass ceramic surface at
an angle.
2.Remove residues by sliding the blade over the sur-
face.
3.Wipe the appliance with a damp cloth and a little
washing up liquid.
4.Rub the appliance dry using a clean cloth.
Remove
immedi-
ately
when the appliance has
cooled down
Type of dirt
using
sugar, food containing sugar
plastics, tin foil
yes
yes
---
---
---
a scraper*
limescale and water rings
fat splashes
yes
yes
yes
cleaner for glass ceramic
or stainless steel*
---
shiny metallic discolorations
---
*Scrapers and cleaners for glass ceramic and stainless steel
can be purchased in specialist shops, supermarkets, the
parts department of your local Service Force Centre or from
3
3
Remove stubborn residues with a cleaner for
glass ceramic or stainless steel.
Scratches or dark stains on the glass ceramic
that cannot be removed do not however affect
the functioning of the appliance.
15
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What to do if …
Problem
Possible cause
Remedy
The cooking zones will not switch More than 10 seconds have passed Switch the appliance on again.
on or are not functioning
since the appliance was switched
on
The child safety device is switched Deactivate the child safety device
on l
(See the section “Child safety de-
vice”)
Several sensor fields were touched Only touch one sensor field
at the same time
The sensor fields are partly covered Remove the cloth or the liquid.
by a damp cloth or with liquid
Switch the appliance on again.
Safety cut-out has been triggered Switch the appliance on again
The lock is switched on l
Switch off the lock (See the section
“Locking/unlocking the control
panel”)
The residual heat indicator is not
displaying anything
If the cooking zone is supposed to
be hot, call your local Service Force
Centre.
The cooking zone was only on for a
short time and is therefore not hot
The automatic warm up function is There is still residual heat on the
Let the cooking zone cool down
not switching itself on
cooking zone h
The highest heat setting is set Ç
The highest heat setting has the
same power as the automatic warm
up function
The heat setting was set using the 1.Switching off the cooking zone
sensor field
1.Set the cooking zone using the
sensor field
Acoustic signal sounds and appli- The On/Off sensor field has been
ance switches itself on and then off covered up, e.g. by a cloth
again; after 5 seconds another
Do not place any objects on the
control panel
acoustic signal sounds
_ is lit
Overheating protection for the
cooking zone has been triggered
Switch off the cooking zone.
Switch the cooking zone on again
e and number are displayed
Electronics fault
Disconnect the appliance from the
electrical supply for a few minutes
(Take the fuse out of the house’s
wiring system)
If after switching on again, e is dis-
played again, call the customer
service department
16
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If you are unable to remedy the problem by fol-
lowing the above suggestions, please contact
your local Service Force Centre.
1
Warning! Repairs to the appliance are only to
be carried out by qualified service engineers.
Considerable danger to the user may result
from improper repairs.
3
If the appliance has been wrongly operated,
the visit from the service technician or dealer
may not take place free of charge, even during
the warranty period.
Disposal
2
Packaging material
The packaging materials are environmentally
friendly and can be recycled. The plastic com-
ponents are identified by markings, e.g. >PE<,
>PS<, etc. Please dispose of the packaging
materials in the appropriate container at your
local waste disposal facilities.
2
Old appliance
The symbol
W
on the product or on its pack-
aging indicates that this product may not be
treated as household waste. Instead it shall be
handed over to the applicable collection point
for the recycling of electrical and electronic
equipment. By ensuring this product is dis-
posed of correctly, you will help prevent po-
tential negative consequences for the
environment and human health, which could
otherwise be caused by inappropriate waste
handling of this product. For more detailed in-
formation about recycling of this product,
please contact your local city office, your
household waste disposal service or the shop
where you purchased the product.
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Installation Instructions
Safety instructions
The laws, ordinances, directives and standards in
force in the country of use are to be followed (safety
regulations, proper recycling in accordance with the
regulations, etc.)
Installation may only be carried out by a qualified
electrician.
The minimum distances to other appliances are to be
observed.
Drawers may only be installed with a protective
board directly under the appliance.
The cut surfaces of the work top are to be protected
against moisture using a suitable sealant.
The sealant seals the appliance to the work top with
no gap.
Avoid installing the appliance next to doors and un-
der windows. Otherwise hot cookware may be
knocked off the rings when doors and windows are
opened.
1
WARNING!
Risk of injury from electrical current.
• The electrical mains terminal is live.
• Observe connection schematic.
• Observe electrical safety rules.
• Ensure anti-shock protection through correct in-
stallation by a qualified electrician.
• The appliance must be connected to the electrical
supply by a qualified electrician.
1
IMPORTANT!
Risk of injury from electrical current.
Loose and inappropriate plug and socket connec-
tions can make the terminal overheat.
• Have the clamping joints correctedly installed by a
qualified electrician.
• Use strain relief clamp on cable.
• In the event of single-phase or two-phase connec-
tion, the appropriate mains cable of type H05BB-F
Tmax 90° (or higher) must be used.
• If this appliance’s mains cable is damaged, it must
be replaced by a special cable (type H05BB-F
Tmax 90°; or higher). The latter is available from
the Customer Care Department.
A device must be provided in the electrical installa-
tion which allows the appliance to be disconnected
from the mains at all poles with a contact opening
width of at least 3 mm
Suitable isolation devices include line protecting cut-
outs, fuses (screw type fuses are to be removed from
the holder), earth leakage trips and contactors.
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Electrical Connection Diagram
For UK only: 230V...240V~
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Installation proud of the work surface
• Clean the worktop in the area of the cut-out sec-
tion.
• Stick the one-sided self-adhesive sealing tape
supplied all the way round the lower edge of the
cooking surface along the outer edge of the glass
ceramic panel. Do not stretch it. The cut ends
should lie in the middle of one side. When you
have cut it to length (add a few mm), press the two
ends flush up against one another.
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Assembly
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Rating Plate
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Warranty conditions
• This guarantee relates to you and cannot be trans-
ferred to another user.
Standard guarantee conditions
We, Zanussi, undertake that if within 24 months of
the date of the purchase this Zanussi appliance or
any part thereof is proved to be defective by reason
only of faulty workmanship or materials, we will, at
our option repair or replace the same FREE OF
CHARGE for labour, materials or carriage on condi-
tion that:
• The appliance has been correctly installed and
used only on the electricity supply stated on the
rating plate.
• The appliance has been used for normal domestic
purposes only, and in accordance with the manu-
facturer’s instructions.
• The appliance has not been serviced, maintained,
repaired, taken apart or tampered with by any per-
son not authorised by us.
• Your new home is within the European Community
(EC) or European Free Trade Area.
• The product is installed and used in accordance
with our instructions and is only used domestically,
i.e. a normal household.
• The product is installed taking into account regula-
tions in your new country.
Before you move please contact your nearest Cus-
tomer Care centre, listed below, to give them details
of your new home. They will then ensure that the lo-
cal Service Organisation is aware of your move and
able to look after you and your appliances.
France
Germany Nürnberg
Italy
Sweden
UK
Senlis
+33 (0) 3 44 62 20 13
+49 (0) 800 234 7378
+39 (0) 800 11 7511
+46 (0) 20 78 77 50
+44 (0) 1753 219897
Pordernone
Stockholm
Slough
• All service work under this guarantee must be un-
dertaken by a Service Force Centre.
• Any appliance or defective part replaced shall be-
come the Company’s property.
• This guarantee is in addition to your statutory and
other legal rights.
Home visits are made between 8.30am and 5.30pm
Monday to Friday. Visits may be available outside
these hours in which case a premium will be
charged.
Exclusions
This guarantee does not cover:
• Damage or calls resulting from transportation, im-
proper use or neglect, the replacement of any light
bulbs or removable parts of glass or plastic.
• Costs incurred for calls to put right an appliance
which is improperly installed or calls to appliances
outside the United Kingdom.
• Appliances found to be in use within a commercial
environment, plus those which are subject to rental
agreements.
• Products of Zanussi manufacture which are not
marketed by Zanussi.
European Guarantee
If you should move to another country within Europe
then your guarantee moves with you to your new
home subject to the following qualifications:
• The guarantee starts from the date you first pur-
chased your product.
• The guarantee is for the same period and to the
same extent for labour and parts as exists in the
new country of use for this brand or range of prod-
ucts.
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Service and Spare Parts
If the event of your appliance requiring service, or if
you wish to purchase spare parts, please contact
Service Force by telephoning:
0870 5 929 929
Your telephone call will be automatically routed to
the Service Force Centre covering your post code ar-
ea.
For the address of your local Service Force Centre
and further information about Service Force, please
visit the website at
Before calling out an engineer, please ensure you
have read the details under the heading „What to do
if...“
When you contact the Service Force Centre you will
need to give the following details:
1. Your name, address and post code.
2. Your telephone number.
3. Clear and concise details of the fault.
4. The model and serial number of the appliance
(found on the rating plate)
5. The purchase date.
Please note that a valid purchase receipt or guaran-
tee documentation is required for in-guarantee serv-
ice calls.
Customer Care
For general enquiries concerning your Zanussi appli-
ance, or for further information on Zanussi products
please contact our Customer Care Department by
letter or telephone at the address below or visit our
website at www.zanussi.co.uk..
Customer Care Department
Electrolux
55-77 High Street
Slough
Berkshire, SL1 1DZ
Tel: 08705 350350 (*)
For Customer Service in the Republic of Ireland please con-
tact us at the address below:
AEG/ Electrolux Group (Ire) Ltd
Long Mile Road/ Dublin 12
Republic of Ireland
Tel: +353 (0) 1 4090751
Email: [email protected]
(*) Calls may be recorded for training purposes
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822 925 198-A-251104-01
Subject to change without notice
The Electrolux Group. The world´s No.1 choice.
The Electrolux Group is the world´s largest producer of powered appliances for kitchen, cleaning and outdoor use. More than 55 million Electrolux Group products
(such as refrigerators, cookers, washing machines, vacuum cleaners, chain saws and lawn mowers) are sold each year to a value of approx. USD 14 billion in
more than 150 countries around the world.
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