ꢀIELD-READY
ZX STATION
User Manual
Z Microsystems
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Contents
STARTING POINT
Shipment Contents
User
Product Description
Drawing of Slide Installation
Tools Required
4
4
INTERNAL ACCESS
Opening The ZX Station
24
24
24
Manual4 Closing The ZX Station
5
6
7
7
MAINTENANCE
Clean -ront Panel
25
25
Precautions
TROUBLESHOOTING
-ront
ZX Station Configuration
26
Panel26
26
INSTALL SLIDES
Slide Removal
Install The Slides In Rack -rame
8
8
9
SPECIꢀICATIONS
27
INSTALL ZX STATION
Install The ZX Station In Rack
-rame
Installation Test
-inal Adjustments
10
APPENDIX
Warranty
Y2K Compliance
28
28
31
10
10
11
Securing ZX Station In Rack -rame 11
Installing Cables
SUPPORT
-urther Help
Replacing Parts
Providing -eedback
32
32
33
33
12
OPERATION
Powering Up
13
13
13
14
Controls And Displays
TranzPak 6
TranzPak
-unction Switch
6
-ront
Panel15
16
16
17
18
19
19
Disk Module Handle
-ront Panel -unctioning
Installing Disk Module
Powering Up The Hard Disk
Setting The SCSI ID
-unction Switch Electrical
Description
-unction Switch Versions
Locking The Disk Module And
Hard Disk
Operating The Disk Module
Powering Down The Hard Disk
Removing The Disk Module
Carrying The Disk Module
Installing YourOwn Hard Disk
Drive
20
20
20
22
22
22
23
23
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Starting Point
Congratulations on selecting a
rugged field-ready ZX Station -- the
ultimate processing powerhouse
available.
SHIPMENT CONTENTS
USER MANUAL
The User Manual comes in two
formats: printed hardcopy or CD-
on the Z Microsystems website
(www.zmicro.com).
The ZX Station shipping box contains
the following:
• The ZX Station
• AC Power Cable
• User Manual
We recommend you read this
manual as follows:
Remember to save your original
shipping container and packing
material to transport or ship the ZX
Station.
Carefully follow the instructions in
the Installation chapter for hookup
and initial control settings. Refer to
the Operation chapter for a complete
description of all the user controls,
and the Maintenance and Trouble-
shooting chapters for care and
correcting any unforeseen problems
with the system. The Appendix
chapters are provided for quickly
finding technical information about
the ZX Station.
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Starting Point
PRODUCT DESCRIPTION
The ZX Station,
with its rugged
removable hard
drive, is the
ultimate process-
ing system
powerhouse
available. This
rugged worksta-
tion and server is
designed to be
rack mounted in
a 19” RETMA
At only 7” high
(4U), the ZX
Station is as
The ZX Station is
built of light-
weight aluminum inside the ZX
Expansion room
is available
rugged as it
construction with
trouble-free dust
filtration for easy
maintenance in
racks or fielded
transit cases.
Station to add
other computer
components.
looks sharp. The
ZX Station is built
with the powerful
Intel or Sun
The fold-down
front allows easy
access to panel-
mounted
processor.
components.
rack enclosure.
Designed to be
deployed in
transit cases,
shelters, vehicles,
airplanes, ships
and military
offers fixed and
removable SCSI
peripherals in an panel displays,
-IELD-READY
equipment ---flat
environmentally
protected
storage devices
and accessories.
enclosure for
easy mainte-
nance.
The ZX Station
brings un-
command
centers, the ZX
Station offers the
latest in proces-
sor and compo-
nents.
matched reliabil-
ity, manageabil-
ity and expand-
ability to tactical
environments.
The ZX Station is
designed to work
with a large
selection of other
Z Microsystems
The ZX Station
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Starting Point
1. 4 Screws #10-32 x .75 Oval Hd Phil
2. 4 Washer, -inishing, #10 SS
3. 4 Washer # 10, Nylon, 82 Deg
4. 8 Screws #10-32 x .375 Low Hd
5. 8 Screws #10-32 x .75 Pan Hd SEM
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Starting Point
TOOLS REQUIRED
Required Tools and Equipment
DANGER: To avoid shock hazard:
• Phillips screwdriver with about 10"
shaft.
• Do not connect or disconnect
the ZX Station during an
electrical storm.
• Adjustable wrench or box
wrenches
•
The power cord plug must be
connected to a properly wired
and grounded power outlet.
•
Any equipment to which the ZX
Station will be attached must
also be connected to properly
wired and grounded power
outlets.
PRECAUTIONS
In preparation to install the ZX
Station, take the following precau-
tionary steps:
NOTE: %or the fastest and easiest
installation of the ZX
Station, follow these steps
in the sequence they are
presented.
Verify the ZX Station power switch is
off. If the power is off, the light on the
front panel will not be illuminated.
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Install Slides
SLIDE REMOVAL
Lay the ZX Station on a
workbench.
The slide rail will reach
a stop about half way
out.
The slides should now
be separated from the
ZX Station.
This is a safety stop to
prevent the ZX Station
from sliding out too far
while mounted to the
rack.
Simultaneously press
in the safety catches on
each slide rail and
remove the slide rails
all the way off the back
of the ZX Station.
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Install Slides
INSTALL THE SLIDES IN CABINET ꢀRAME
Use the proper screws
(from left to right).
On the front of the
On the rear of the
RETMA Rail, use three
pancakehead Phillips
screws per side to
secure the right and left per side to loosely
slider rails.
RETMA Rail, use three
panhead Phillips
screws with washers
Pancakehead Phillips
screw to install the front
of the slider rail and top
of lid.
secure the right and left
rear slider mount to the
RETMA Rail.
DO NOT tighten these
screws to allow for
adjustment of the ZX
Station within the
cabinet frame.
Panhead Phillips
screw and washer to
install the back of the
slider rail.
DO NOT tighten these
screws fully at this
time.
Ovalhead Phillips
screw, stainless steel
and nylon receptacle
washers to install the
front panel.
On the slide rails, using
a Phillips screwdriver,
loosen the screws on
each side.
Tighten the slide mount
to the cabinet frame on
the back of the cabinet
frame.
An adjustable wrench or
box wrench may be
used to hold the nut on
the other side of the
slide rail.
Make sure to hold the
slide mounts hard
against the rack rail.
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Install ZX Station
INSTALL THE ZX STATION IN CABINET ꢀRAME
Pull the two ZX Station
slides out until they
lock.
Hold the ZX Station by Simultaneously press in
each side, with the front the catches on each
towards you.
slide and push the ZX
Station all the way into
the cabinet frame.
Guide the ZX Station
into the slide rails and
slide the ZX Station in
until it stops. If the ZX
Station binds, the
The ZX Station should
slide in and out easily.
rollers are not properly
in the slide rails.
INSTALLATION TEST
Slide the ZX Station in
and out several times.
To be sure the slide and
mount assembly are
aligned properly, slide
the ZX Station in and out
several times.
The ZX Station should
easily close completely.
If the ZX Station binds
during sliding, do the
following:
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Install ZX Station
ꢀINAL ADJUSTMENTS
Slide the ZX Station
partially out.
The ZX Station should
slide in and out easily.
If not, repeat these
adjustment steps.
Go to the rear of the
cabinet to tighten the
slider rail screws. If
there is not enough
room to work at the
back of the cabinet, the
ZX Station may need to
be removed to tighten
the rail screws.
Lift the ZX Station while
tightening the
pancakehead Phillips
screws in the front slider
bracket.
The ZX Station should
now slide in and out
smoothly. If not, repeat
these steps.
SECURING ZX STATION IN CABINET ꢀRAME
Use four ovalhead
Phillips screws, stainless
steel and nylon recep-
tacle washers to secure
the front panel of the ZX
Station to the front of
the cabinet frame.
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Install ZX Station
INSTALLING CABLES
Several cables connect the back of
WARNING: Be sure all electrical
power to the cabinet is off
before connecting any of the
cables.
the ZX Station to other equipment,
depending upon the ZX Station
internal configuration.
• Power cable
• Video cable
• Printer cable
• Keyboard cable
• Mouse cable
• and others
WARNING: There is a key guide for
alignment on all the cables.
Be sure the cable plug and
receptacles are aligned
properly using the key
guide. Misalignment can
cause short circuiting.
The power cable
coming out of the back
of the ZX Station should
be connected to an
appropriately grounded
110 VAC supply.
After connecting the
power cable, turn the
power switch next to
the power cable in the
back to the on position
(circle down) and leave
it on until disconnect
the power cable.
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Operation
POWERING UP
Switch the ZX Station on
by pushing and releas-
ing the power switch
located on the right of
the center front panel.
CONTROLS AND DISPLAYS
On the right panel of
the ZX Station, from left
to right, top to bottom:
Peripheral options from
left to right, top to
bottom:
• 3-1/2 inch floppy
drive.
• Empty slot front cover.
• CD-ROM.
• Handle for TranzPak
6 removable
memory drive.
• Power light.
• Power switch. Press
down and release for
on.
• Power Light.
• Active Light.
• SCSI ID Set Switch
• Read-only light.
• SCSI ID.
• Removable memory
drive security lock.
Push drive all way in
and rotate security
lock clockwise to lock
drive in place.
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Operation
TRANZPAK 6
Ultra rugged TranzPak 6
The high life-cycle
The rugged TranzPak 6
is a removable mass
storage system.
multipurpose storage
modules house any
3.5”or 5.25” peripheral
devices.
connectors are de-
signed to last in excess
of 25,000 cycles.
TranzPak 6 provides
4.5GB to 36.4GB of
archiving power, a wide
range of security
logistics and flexibility
in media selection.
These rugged high-
performance modules
withstand daily insertion
and removal.
Aluminum housing
hold drives that float in
precision engineered
vibration dampening
elastomeric gel to
withstand punishing
MIL-810E 515V
TranzPaks can be locked
in to or out of the
SmartStor system.
vibration test.
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Operation
TRANZPAK 6
ꢀRONT PANEL
The front panel of the TranzPak 6
contains three LEDs, a SCSI ID
indicator, a push-switch to set the
SCSI ID and a function switch.
The top LED indicates power to the
hard disk drive. The middle LED
indicates an active state when the
computer is accessing the TranzPak 6.
The bottom LED indicates a read only
state.
The SCSI ID Indicator shows a
number, which is the setting for the
disk module.
The SCSI ID Set Switch is a push-to-
set switch that advances the SCSI ID
Indicator by one number with each
push.
The -unction Switch has four
positions.
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Operation
TRANZPAK 6
ꢀUNCTION SWITCH
The function switch has multiple
features and is used for a variety of
tasks in operating a disk module
and its internal disk drive.
DISK MODULE HANDLE
The handle serves several functions:
(1) it is an on/off power switch for the
internal hard disk drive, (2) it is a
mechanical lock, and (3) it disen-
gages the module latch to allow
removal of the disk module from the
docking
Handle
Handle used in disk module
insertion.
Handle used to carry disk module.
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Operation
ꢀRONT PANEL ꢀUNCTIONING
The following Table describes the
functioning of the TranzPak 6 disk
module’s front panel during various
functions.
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Operation
INSTALLING DISK MODULE
Although the handle does not have
to be used for supporting the module
during installation, it is designed as
an installation aid by holding the
entire weight of a loaded disk module
in any position.
NOTE: The disk module can be
installed with the disk
module handle in any of its
five positions and the
It allows the disk module to be held
with one hand so that it can be guided
into the docking base with the other
hand.
function switch in any of its
four positions. However, it
is recommended that the
handle be pulled out and
that the function switch be
in an unlocked mode. If
the disk module is plugged
into the docking base with
its handle in Position 1, the
hard disk will immediately
start to spin up.
With the handle extended from the
disk module, grasp the handle and
guide it into the docking base.
Push firmly on the disk module front
panel until the disk module is fully
seated.
You will hear a snap or a click that
indicates the module latch locking
mechanism is engaged.
The center active light (green LED) on
the front panel will blink, indicating
that there is power going to the disk
module.
NOTE: Refer to the TranzPak 6 User
Manual for details about
system operations.
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Operation
POWERING UP THE HARD DISK
The disk module handle is the on/off
power switch for the hard disk drive.
When the handle is pushed fully in,
power is applied to the hard disk
drive inside the disk module.
The hard disk will spin and the light
green power LED will illuminate,
staying illuminated as long as the
handle is fully in.
SETTING THE SCSI ID
NOTE: It is important that each disk
When there is power going to the
disk module, the SCSI Identification
(ID) number appears in a window
above the function switch on the disk
module front panel.
module be given an ID
(from 0 through 6) that is
not used by any other Z
Microsystems’ disk module
on the same bus, or any
other device, such as a tape
drive or CD-ROM that may
already be on the bus.
At the top of that window is a small
hole in the panel. To set or change
the SCSI ID, use a small blunt-end
probe and gently but firmly press the
switch that is behind the panel. Each
push (click) advances the ID by one
number.
NOTE: Depending on the computer
of the host computer, the
choice of ID number for the
TranzPak 6 disk module
may be limited. Some
operating systems reserve
certain ID numbers for disk
drives. Consult the
computer’s User Guide if the
initial ID setting is not
recognized by the host
operating system.
NOTE: The host computer may or
may not recognize the
addition of a device on the
SCSI bus. The computer
may have to be rebooted
after adding a new device.
Refer to the operating
system manual.
NOTE: Refer to the TranzPak 6 User
Manual for details about
system operations.
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Operation
ꢀUNCTION SWITCH ELECTRICAL DESCRIPTION
The function switch has four positions:
NOTE: Some disk manufacturers
• Two Read/Write (RW). The hard
require that the power to the
disk be cycled after setting it
disk can be fully accessed by the
host computer. There is no front
panel LED to indicate this position.
to a write-protect mode in
order to use the write-protect
• Two Read-Only (RO). The orange
Read-Only LED will be lit.
feature. The only way to
determine if the disk requires
power-down to change to
Read-Only is to turn the
function switch to a RO
position, then try to write to
the disk.
ꢀUNCTION SWITCH VERSIONS
The function switch has two modes:
• Handle locked
• Handle unlocked
The function switch also has two
versions:
• Knob
• Key lock
The switch functions identically in
both versions. The only difference is
that with the key lock version, a key is
required to be inserted into a lock in
order to change the position of the
switch.
LOCKING THE DISK MODULE AND HARD DISK
On the disk module front panel on
each side of the word SECURITY
there are small padlock icons.
The left icon indicates an unlocked-
handle mode when the function switch
is in one of its two left positions (either
RW or RO). The right icon indicates a
locked-handle mode when the
function switch is in one of its two right
positions (either RW or RO).
NOTE: Refer to the TranzPak 6 User
Manual for details about
system operations.
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Operation
LOCKING THE DISK MODULE AND HARD DISK
When the function switch knob is in
either the left two disk accessing
positions, the disk module handle can
be moved freely from being -ully In to
power the hard disk, to being -ully
Out to remove power from the hard
disk drive and to remove the module
from the docking base.
When the function switch knob is in
either of the right two positions, the
disk module handle is locked and
cannot be moved. The disk module is
locked in the docking base, and the
hard disk is locked in either a
powered or unpowered state (depend-
ing on the position of the module
handle).
In either a Read/Write or Read-Only
disk accessing state (depending on
the position of the function switch).
WARNING: Be sure to return the
function switch to the
The main reasons for using a locked
position are to prevent unauthorized
unlocked mode before
attempting to remove the
disk module.
reading and/or writing to the hard
disk, and unauthorized removal of the
disk module.
Depending on the module handle
position, the hard disk drive can be
locked with or without power.
Both the knob and key lock version of
the function switch operate in the
same way. The only difference is that
with the key lock version, a key is
needed to change all positions of the
function switch. When the key is
removed, the function switch position
cannot be changed.
NOTE: Refer to the TranzPak 6 User
Manual for details about
system operations.
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Operation
OPERATING THE DISK MODULE
Once the hard disk is operational
and set to the desired mode, it is
ready to be used on the SCSI bus.
NOTE: Refer to the operating system
User Manual for the
operation of the specific hard
disk drive.
NOTE: Depending on the host
operating system, the
computer may or may not
have to be rebooted after
adding a new device. Refer
to the operating system User
Manual.
POWERING DOWN THE HARD DISK
Before the disk can be powered
down, the disk module handle must
be moved from the -ully In position
to the In position.
The Power/Wait LED changes color
from green to red and begins to flash
indicating wait. There is also a single
short tone, which is an audible
acknowledgment that power was
removed from the hard disk drive.
WARNING: Do not attempt to pull
the handle further out while
the red wait LED flashes.
Movement of the disk
module could cause physical
damage to the hard disk.
The flashing red light will remain for
about 15 seconds, which is the time-
down or spin-down period. The light
then will go out
REMOVING THE DISK MODULE
When the red Power/Wait LED
extinguishes, the green center
Active/Remove LED will start to blink,
indicating that the disk module can
be safely removed from the docking
base. Pull the handle -ully Out.
The handle is designed to require a
firm pull in order to prevent acciden-
tal removal of the disk module. The
module will disengage from the
docking base and can now be
removed.
NOTE: Refer to the TranzPak 6 User
Manual for details about
system operations.
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Operation
CARRYING THE DISK MODULE
The handle can be used to carry the
disk module. No special precau-
tions are needed.
INSTALLING YOUR OWN HARD DISK DRIVE
Refer to the TranzPak 6 User Manual
for detailed instructions on installing
your own hard disk drive into the ZX
Station.
Subjects covered include:
• Open the Module
• Remove the Shock Mounts
• Install the Shock Mounts Onto Disk
Drive
• Install the SCSI ID Harness Onto
Disk Drive
• Install the DC Power Harness Onto
Disk Drive
• Install the SCSI Interface Harness
Onto Disk Drive
• Mount the Disk Drive in Disk
Module
• Reinstall SCSI ID Harness in Disk
Module
• Secure Harness Cables in Disk
Module
• Install Disk Module Cover
NOTE: Refer to the TranzPak 6 User
Manual for details about
system operations.
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Internal Access
OPENING THE ZX STATION
One of the many design features of the ZX Station is the ease of access to the
inside of the processing unit. To open the ZX Station in the rack, perform the
following steps:
Be sure the power
switches on the front
and back are off.
Disconnect all the
cables from the back of
the ZX Station to their
respective units.
Remove the four
Slide the ZX Station out
until reaching the safety
stop.
ovalhead Phillips
screws on the corners
of the front panel and
sliding the ZX Station
all the way out.
Remove the four
Remove the six
Remove the two
pancakehead Phillips
screws on the bottom
of the ZX Station (upper
two and lower right
two).
panhead Phillips
screws on the sides of
the top lid.
pancakehead Phillips
screws on the top front
of the ZX Station lid.
Disconnect cables to
components inside ZX
Station.
Carefully lower the front The entire inside and
panel.
back of the front panel
of the ZX Station is now
accessible.
CLOSING THE ZX STATION
To close the ZX Station, reverse the above steps:
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Maintenance
CLEAN ꢀRONT PANEL
WARNING: Be sure to turn off the
power before performing any
maintenance on the ZX
Station
• Gently wipe the front panel of the
ZX Station with a soft cloth.
• Remove finger marks and grease
with a damp cloth and mild
detergent. DO NOT use solvents
or abrasives.
• Never use flammable cleaning
material to clean the front panel of
the ZX Station or other electrical
apparatus.
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Troubleshooting
ꢀRONT PANEL
• Check that power cable is properly
connected to 110 vac power
supply.
• Power light does not illuminate
• Check that front panel power
switch is on
• Check that power switch on back of
ZX Station next to power plug is on.
ZX STATION CONꢀIGURATION
Because of the many configurations
that the ZX Station can have with
various combinations of compo-
nents, visit the Z Microsystems
Website for the latest Troubleshoot-
ing guidance.
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Specifications
The exact specifications may vary, depending on the combination of compo-
nents ordered for the ZX Station.
Dimensions 7.00” H x 17.5” W x 19.0” D
Weight 24 lbs.
Power 90 - 132 vac or 180 - 264 VAC
(switchable) 250 watts max. 175 watts
typical
Operating temperature 10° C to 35° C (50 to 95° -)
Non-operating temperature -20° C to +60° C (-4° - to 140° -)
Operating humidity 40% to 80% noncondensing
Non-operating humidity 30% to 90% noncondensing
Shock TBD
Vibration TBD
Electrical UL 1950
EMI -CC Class A
Mil-Spec Additional extended range environ-
mental military specifications can be
met with optional enhancements.
Peripherals
-ixed Slot #1 Standard SCSI CD-ROM
-ixed Slot #2 Optional - choice of 5.25” Half-
Height SCSI tape/disk
-ixed Slot #3 Standard -- 1.44 MB 3.5” -loppy Disk
Removable Slot Optional - choice of Removable
TranzPak disks/tapes
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Appendix
WARRANTY
1 Year Extended Warranty
Extent of Limited Warranty
1. Z Microsystems, Inc. (Z Micro) warrants to the end-user that Z Micro prod-
ucts will be free from defects in materials and workmanship for a specified
time after the date of purchase. The duration of this limited warranty is
stated above. Certain additional conditions and limitations of Z Micro’s
warranty are stated in the User Guide. Those conditions and limitations
include: -or software products, the warranty applies only to the media upon
which the product is recorded; and Z Micro does not warrant the operation
of any product to be uninterrupted or error free.
2. Z Micro’s limited warranty covers only those defects which arise as a result
of normal use of the product, and do not apply to any: Improper or
inadequate maintenance; Hardware add-in boards, software, or interfacing
not supplied by Z Micro; Unauthorized modification or misuse; Operation
outside the product’s environmental specifications; or improper mainte-
nance.
3. If Z Micro receives, during the applicable warranty period, notice of a defect
in a hardware product which is covered by Z Micro’s warranty, Z Micro shall
either repair or replace the product, at its option. Any replacement product
may be either new or like new, provided that it has functionality at least equal
to that of the product being replaced.
4. If Z Micro is unable to repair or replace, as applicable, a defective product
which is covered by Z Micro’s warranty, Z Micro shall, within a reasonable
time after being notified of the defect, refund the purchase price for the
product, provided the product is returned.
5. This Limited Warranty Statement gives the customer specific legal rights. You
may also have other rights which vary from state to state in the United States,
from province to province in Canada, and from country to country elsewhere
in the world.
Limitations of Warranty
1. NEITHER Z MICRO NOR ANY O- ITS THIRD PARTY SUPPLIERS MAKES ANY
OTHER WARRANTY O- ANY KIND, WHETHER Z MICRO AND ITS THIRD PART
SUPPLIERS SPECI-ICALLY DISCLAIM THE IMPLIED WARRANTIES O- MER-
CHANTABILITY AND -ITNESS -OR A PARTICULAR PURPOSE.
2. To the extent that this Limited Warranty Statement is inconsistent with the law
of the locality where the customer uses the Z Micro product, this Limited
Warranty Statement shall be deemed modified to be consistent with such
local law. Under such local law, certain limitations of this Limited Warranty
Statement may not apply to the customer. -or example, some states in the
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Appendix
WARRANTY
United States, as well as some governments outside the United States
(including provinces in Canada), may: Preclude the disclaimers and
limitations in this Warranty Statement from limiting the statutory rights of a
consumer (for example, Australia and the United Kingdom); Otherwise
restrict the ability of a manufacturer to make such disclaimers or impose such
limitations; Grant the customer additional warranty rights, specify the
duration of implied warranties which the manufacturer cannot disclaim, or
not allow limitations on how long an implied warranty lasts.
3. To the extent allowed by local law, the remedies provided in this Warranty
Statement are the customer’s sole and exclusive remedies.
Limitations of Liability
1. EXCEPT -OR THE OBLIGATIONS SPECI-ICALLY SET -ORTH IN THIS WAR-
RANTY STATEMENT, IN NO EVENT SHALL Z MICRO BE LIABLE -OR ANY
DIRECT, INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES,
WHETHER BASED ON CONTRACT, TORT, OR ANY OTHER LEGAL THEORY
AND WHETHER ADVISED O- THE POSSIBILITY O- SUCH DAMAGES.
ꢀAQ’s --- ꢀrequently Asked Questions
What equipment is covered?
Schedule A attached to the warranty
statement that comes with the
equipment lists the equipment
covered.
What failures are covered?
Any type of workmanship or equip-
ment hardware failures arising from
normal use of the equipment is
covered. Excluded are for problems
related to abuse, acts of god, or acts
of war. Software problems are not
covered.
Who do I call?
Telephone or fax the Customer Service
Dept. at Z Microsystems: (858) 657-
1000 x2 voice (858) 657-1001 fax
Please have the equipment serial
number and a description of the
problem ready when you call. It is
also handy to know the version of the
operating system you are using.
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Appendix
WARRANTY
How long does it take?
Your equipment should be returned
to you within 30 days of its receipt at
the factory. In many cases it will be
less (our goal is to have your equip-
ment on its way back within 5 days).
However, if the damaged equipment
has to be serviced by the original
manufacturer (Seagate, NEC, for
example), it may take longer.
Are there any extra costs?
The only per incident cost you will
incur is ꢀreight In to return the
equipment to the factory. Your
extended warranty covers all of the
costs associated with the repair and
the return shipment of the covered
equipment.
What about classified data?
Do not send any data storage
equipment that contains classified
material. There are no provisions for
handling classified material.
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Appendix
Y2K COMPLIANCE
Z Microsystems has achieved full Y2K Compliance.
In late 1997, the company’s senior management assigned a Y2K Project Team
that consists of a cross-functional representation from information technology,
procurement, manufacturing, test and development, finance, general affairs,
engineering, marketing and facilities organizations to address the Year 2000
issues.
The Assessment/Rectification Phase of the Year 2000 efforts and full compliance
for all mission critical internal systems were accomplished as scheduled by the
end of Q1, 1999. Contingency development and validation of the company’s
overall Year 2000 readiness will continue through 1999.
The following strategically important categories have been assessed for Year
2000 readiness:
Suppliers and Service Providers Readiness.
All major strategic suppliers are
assessed to be Year 2000 compliant.
Most of the company’s service
providers’ compliance efforts will
continue through 1999. Major
concerns and efforts will be focused
on the company’s shipping compa-
nies in 1999.
Z Microsystems Internal Systems
All mission critical internal systems are
determined to be fully Year 2000
Compliant. A few minor Year 2000
related issues need to be addressed in
1999.
Z Microsystems Products
All Z Microsystems products are in full
compliance.
The company’s MIS has taken the lead and worked with the -inance Depart-
ment to develop comprehensive Year 2000 Contingency Plans for the
company’s mission critical application systems to assure the continuity of
daily business.
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Support
ꢀURTHER HELP
If you are unable to correct any
problem yourself, contact:
Z Microsystems at:
(858) 657-1000
-ax: (858) 657-1001
Before calling, please have available
as much of the following information
as possible:
1. Model and serial number from the
label on the monitor.
2. Purchase P.O.
3. Description of problem.
4. Computer type and model.
NOTE: If possible, stay by the
computer. The Z Microsystems
5. System configuration (hardware
fitted, etc.).
Technical Support Representa-
tive may wish to go through
the problem over the
telephone.
6. System BIOS version number.
7. Operating System and version
number.
8. Display driver version number.
9. Video Adapter type.
NOTE: More help, late-breaking news
and details of the latest
accessories for these products
worldwide web at: http://
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Support
REPLACING PARTS
If the Z Microsystems Technical
Support Engineer determines that the
product needs to be replaced, a
Customer Service Representative
will issue a Return Material Authori-
zation (RMA) number and return
address.
A RMA number is required to return a
product to Z Microsystems, regard-
less of the reason for the return.
The following information is required
when returning Z Microsystems
products:
1. Model number
2. Serial number
3. Date of purchase
4. Proof of purchase (use the invoice
or packing slip)
5. Customer ship-to address and any
special shipping requirements
6. Specific and detailed description of
the problem
PROVIDING ꢀEEDBACK
We value your feedback on our
products, their performance, any
problems and constructive sugges-
tions. Please send such productive
information in writing to:
Customer Service
Z Microsystems
5945 Pacific Center Blvd., Suite 509
San Diego, CA 92121-4309
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Z Microsystems, Inc.
5945 Pacific Center Blvd., Suite 509
San Diego, CA 92121
Phone: (858) 657-1000
%ax; (858) 657-1001
Copyright 1999 Z Microsystems, Inc. All Rights Reserved
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