Phaser® 6300/6350
c o l o r l a s e r p r i n t e r
User Guide
Guide d’utilisation
Guida dell'utente
Benutzerhandbuch
Guía del usuario
Guia do Usuário
Gebruikershandleiding
Användarhandbok
www.xerox.com/office/support
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Contents
Printer Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2
Front-Right View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2
Rear-Left View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3
Inside View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3
Printer Configurations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4
Standard Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4
Available Configurations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4
Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5
Upgrades . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5
Control Panel. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6
Control Panel Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6
Control Panel Layout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6
Menu Map. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-7
Information Pages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-7
Sample Pages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-7
More Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-8
Resources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-8
Xerox Support Centre . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-9
Overview of Network Setup and Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2
Setting Up the Network. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3
Choosing a Connection Method . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3
Connecting via Ethernet (Recommended) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3
Connecting via USB . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-4
Configuring the Network Address. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-5
TCP/IP and IP Addresses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-5
Automatically Setting the Printer’s IP Address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-5
Dynamic Methods of Setting the Printer’s IP Address. . . . . . . . . . . . . . . . . . . . . . . . 2-6
Manually Setting the Printer’s IP Address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-8
Installing the Printer Drivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-9
Available Drivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-9
Macintosh OS 9.X. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-10
Macintosh OS X, Version 10.2 and Higher . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-11
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Contents
Overview of Basic Steps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2
Supported Paper and Media. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3
Paper Usage Guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4
Paper That May Damage Your Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4
Paper Storage Guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-5
Supported Paper Sizes and Weights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-5
Loading Paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-8
Loading Paper in Tray 1 (MPT) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-8
Using Manual Feed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-11
Loading Paper in Trays 2–5 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-11
Selecting Printing Options. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-16
Selecting Printing Preferences (Windows) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-16
Selecting Options for an Individual Job (Windows). . . . . . . . . . . . . . . . . . . . . . . . . 3-16
Selecting Options for an Individual Job (Macintosh) . . . . . . . . . . . . . . . . . . . . . . . . 3-18
Printing on Both Sides of the Paper. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-20
Automatic 2-Sided Printing Guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-20
Binding Edge Options. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-21
Selecting 2-Sided Printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-21
Printing on Specialty Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-22
Printing Transparencies. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-22
Printing Envelopes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-27
Printing Labels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-30
Printing Glossy Paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-34
Printing Custom Size Paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-39
Controlling the Quality of Your Prints . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2
Selecting a Print-Quality Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2
Adjusting Color. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3
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Contents
Solving Print-Quality Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-5
Lines, Smudges, or Streaks. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-5
Repeating Defects . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-6
Colors Align Incorrectly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-7
Fusing Is Incomplete. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-7
All Colors Are Too Light or Too Dark . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-8
Poor Transparency Print Quality. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-9
Grays Not Neutral . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-9
Colors Vary Between Computers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-10
Color Settings Not Applied. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-10
Colors Do Not Match . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-11
Printed Colors Do Not Match Monitor Colors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-11
PANTONE Colors Do Not Match . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-12
Print Area Is Not Centered on the Paper. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-12
Cleaning the Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-2
Cleaning the Outside of the Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-2
Cleaning the Density Sensor. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-2
Ordering Supplies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-5
Consumables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-5
Routine Maintenance Items . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-5
When to Order Supplies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-6
Recycling Supplies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-6
Requesting a Maintenance Kit. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-7
Moving and Repacking the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-8
Precautions for Moving the Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-8
Moving the Printer Within the Office. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-8
Preparing the Printer for Shipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-8
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Contents
Clearing Paper Jams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-2
Preventing Jams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-2
Misfeed at Tray 1 (MPT) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-2
Misfeed at Trays 2-5 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-4
Jam at the Fuser. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-7
Jam at the Duplex Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-9
Jam at Registration Roller. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-10
Getting Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-12
Control Panel Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-12
PrintingScout Alerts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-12
PhaserSMART Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-13
Web Links. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-13
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Printer Parts
Printer Parts
This section includes:
■
■
■
Front-Right View
1
2
7
8
9
3
4
5
6
6300-099
1. Top cover
2. Control panel
3. Front Door
4. Handle to open Tray 1 (Multi-Purpose Tray)
5. Tray 2
6. Trays 3, 4, and 5
7. Button to open Front Door B
8. Latch to open Front Door A
9. Power switch
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Printer Parts
Rear-Left View
1
2
3
4
5
6300-053
1. Top cover
2. Toner cartridges
3. USB connection
4. Ethernet 10/100 Base-T connection
5. Power cord connection
Inside View
Doors A and C Open
Door B Open
1
2
2
3
4
1
6300-034
6300-076
1. Front Door A
1. Front Door B
2. Fuser
2. Transfer Roller
3. Imaging Unit
4. Door C
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Printer Configurations
Printer Configurations
This section includes:
■
■
■
■
Standard Features
■
Maximum print speed (pages per minute):
■
Phaser 6300N and Phaser 6300DN printers: 36 ppm black and white, 26 ppm color
■
Phaser 6350DP, Phaser 6350DT, and Phaser 6350DX printers: 36 ppm
■
■
■
■
Maximum resolution (dpi): 2400
Fonts: PostScript and PCL
Trays: Tray 1 (MPT) and Tray 2
Connection: USB
Available Configurations
Printer Configurations
6300N
6300DN
6350DP
6350DT
6350DX
Memory (MB)
256
No*
No
256
No*
Yes
256
No*
Yes
512
No*
Yes
512
Yes
Yes
Internal Hard Drive
Automatic 2-Sided
Printing
10/100 Ethernet
Connection
Yes
Yes
Yes
Yes
Yes
*This option can be purchased separately for these configurations.
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Printer Configurations
Options
You can order additional trays, memory, and an internal hard drive if these items are not
standard on your printer.
Additional Trays
■
550-Sheet Feeder
■
1100-Sheet High-Capacity Feeder
Phaser 6300⁄6350 printers can have feeders in the following combinations:
■
■
■
One 550-Sheet Feeder (Tray 3)
One 1100-Sheet High-Capacity Feeder (Trays 3 and 4)
One 550-Sheet Feeder (Tray 3) and one 1100-Sheet High-Capacity Feeder (Trays 4 and 5)
Memory
RAM memory cards: 128 MB, 256 MB, and 512 MB (up to a total of 1 GB)
Internal Hard Drive
The internal hard drive provides additional printer features:
■
■
■
Secure, personal, proof, and saved print jobs
Font storage
Collation
Upgrades
To order the Phaser 6300N to 6300DN upgrade kit, contact your local reseller or go to
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Control Panel
Control Panel
This section includes:
■
■
■
■
■
Control Panel Features
The control panel:
■
Displays the printer’s operating status (for example, Printing, Ready to Print), printer
errors, and warnings.
■
■
■
Prompts you to load paper, replace supplies, and clear jams.
Enables you to access tools and information pages to help resolve problems.
Enables you to change printer and network settings.
Control Panel Layout
3 5
READY TO PRINT
Walk-Up Features
Information
Paper Tray Setup
Printer Setup
Troubleshooting
CMYK
1
4 6
7
2
8
6300-068
1. Status Indicator LED:
4. Back button
Returns to the previous menu item.
Green: Printer is ready to print.
Yellow: Warning condition, printer continues to 5. Up Arrow button
print.
Scrolls upward through the menus.
Red: Startup sequence or error condition.
Blinking: Printer is busy or warming up.
6. Down Arrow button
Scrolls downward through the menus.
7. OK button
2. Graphic display indicates status messages
and menus.
Accepts the setting selected.
8. Help (?) button
3. Cancel button
Cancels the current print job.
Displays a help message with information
about the printer, such as printer status, error
messages, and maintenance information.
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Control Panel
Menu Map
The Menu Map helps you navigate the control panel menus. To print the Menu Map:
1. On the control panel, select Information, and then press the OK button.
2. Select Menu Map, and then press the OK button to print.
Note: Print the Menu Map to see other information pages available for printing.
Information Pages
Your printer comes with a set of information pages to help you obtain the best results from
your printer. Access these pages from the control panel. Print the Menu Map to see where
these information pages are located in the control panel menu structure.
Note: This print icon appears before the titles of information pages that can
be printed. When the information page is highlighted on the control panel,
press the OK button to print that page.
For example, to print the Configuration page or the Supplies Usage page to view current
information about your printer, do the following:
1. On the control panel, select Information, and then press the OK button.
2. Select Information Pages, and then press the OK button.
3. Select Configuration Page or Supplies Usage Page, and then press the OK button
to print.
Note: You can also print these pages from CentreWare Internet Services (IS) and from the
printer driver.
Sample Pages
Your printer comes with a set of sample pages that demonstrate different printer functions.
To print sample pages:
1. On the control panel, select Information, and then press the OK button.
2. Select Sample Pages, and then press the OK button.
3. Select the desired sample page, and then press the OK button to print.
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More Information
More Information
This section includes:
■
■
You can obtain information regarding your printer and its capabilities from the following
sources.
Resources
Information
Source
Setup Guide*
Packaged with printer
Quick Reference Guide*
User Guide (PDF)
Advanced Features Guide (PDF)
Videos
Packaged with printer
Printer Management Tools
infoSMART Knowledge Base
PhaserSMART
Technical Support
Control panel Help (?) button
Information about menu selection or error
messages on the control panel
Information pages
Control panel menu
* Also available on the Support website.
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More Information
Xerox Support Centre
The Xerox Support Centre is a utility that is installed during printer driver installation. It
appears on the desktop for Windows systems and is placed in the Utilities folder for Mac
systems. It provides a central location for accessing the following information:
■
■
■
■
■
■
User manuals and video tutorials
Solutions to troubleshooting problems
Printer and supplies status
Supplies ordering and recycling
Answers to frequently asked questions
Default printer driver settings (Windows only)
To start the Xerox Support Centre utility:
1. Select one of the following options:
■
Windows: Double-click the Xerox Support Centre icon
on your desktop.
■
Macintosh: Select the Applications folder, select the
Utilities folder, and then double-click Xerox Support
Centre.
2. Select your printer from the Select Printer drop-down list.
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Overview of Network Setup and Configuration
Overview of Network Setup and Configuration
To set up and configure the network:
1. Turn on the printer and the computer.
2. Connect the printer to the network using the recommended hardware and cables.
3. Configure the printer’s network address, which is required to identify the printer on the
network.
■
Windows operating systems: Run the Installer on the Software and Documentation
CD-ROM to automatically set the printer’s IP address if the printer is connected to an
established TCP/IP network. You can also manually set the printer’s IP address on the
control panel.
■
Macintosh systems: Manually set the printer’s network address (for TCP/IP) on the
control panel.
4. Install the driver software on the computer from the Software and Documentation
CD-ROM. For information on driver installation, see the section in this chapter for the
specific operating system you are using.
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Setting Up the Network
Setting Up the Network
This section includes:
■
■
■
Choosing a Connection Method
Connect the printer to the network via Ethernet or USB. Hardware and cabling requirements
vary for the different connection methods. Cabling and hardware are generally not included
with your printer and must be purchased separately.
Connecting via Ethernet (Recommended)
Ethernet can be used for one or more computers. It supports many printers and systems on an
Ethernet network. An Ethernet connection is recommended because it is faster than a USB
connection. It also allows you direct access to CentreWare Internet Services (IS).
CentreWare IS provides a simple interface that enables you to manage, configure, and monitor
networked printers from your desktop using an embedded web server. For complete
information about CentreWare IS, click the Help button in CentreWare IS to go to the
CentreWare IS Online Help.
Network Connection
Depending on your particular setup, the following hardware and cabling is required for
Ethernet.
■
■
If you are connecting to one computer, an Ethernet RJ-45 crossover cable is required.
If you are connecting to one or more computers with a hub, an Ethernet hub and two
twisted-pair (category 5/RJ-45) cables are required.
■
■
If you are connecting to one or more computers using a cable or DSL router, a cable or
DSL router and two or more twisted-pair (category 5/RJ-45) cables are required. (One
cable for each device.)
If you are connecting to one or more computers with a hub, connect the computer to the
hub with one cable, and then connect the printer to the hub with the second cable. Connect
to any port on the hub except the uplink port.
TCP/IP and EtherTalk are the most common protocols used with Ethernet. To print using a
TCP/IP protocol, each computer and printer requires a unique IP address.
See also:
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Setting Up the Network
Standalone (Cable or DSL) Network Connection
For information about setting up a cable or DSL connection for your printer, go to
See also:
Connecting via USB
If you are connecting to one computer, a USB connection offers fast data speeds. However, a
USB connection is not as fast as an Ethernet connection. To use USB, PC users must have
Microsoft Windows 98 SE, Windows Me, Windows XP, or Windows 2000. Macintosh users
must use Mac OS 9.x and higher.
USB Connection
A USB connection requires a standard A/B USB cable. This cable is not included with your
printer and must be purchased separately. Verify that you are using the correct USB cable for
your connection.
1. Connect one end of the USB cable to the printer and turn it on.
2. Connect the other end of the USB cable to the computer.
See also:
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Configuring the Network Address
Configuring the Network Address
This section includes:
■
■
■
■
TCP/IP and IP Addresses
If your computer is on a large network, contact your network administrator for the appropriate
TCP/IP addresses and additional configuration information.
If you are creating your own small Local Area Network or connecting the printer directly to
your computer using Ethernet, follow the procedure for automatically setting the printer’s
Internet Protocol (IP) address.
PCs and printers primarily use TCP/IP protocols to communicate over an Ethernet network.
With TCP/IP protocols, each printer and computer must have a unique IP address. It is
important that the addresses are similar, but not the same; only the last digit needs to be
different. For example, your printer can have the address 192.168.1.2 while your computer has
the address 192.168.1.3. Another device can have the address 192.168.1.4.
Generally, Macintosh computers use either TCP/IP or the EtherTalk protocol to talk to a
networked printer. For Mac OS X systems, TCP/IP is preferred. Unlike TCP/IP, however,
EtherTalk does not require printers or computers to have IP addresses.
Many networks have a Dynamic Host Configuration Protocol (DHCP) server. A DHCP server
automatically programs an IP address into every PC and printer on the network that is
configured to use DHCP. A DHCP server is built into most cable and DSL routers. If you use a
cable or DSL router, see your router’s documentation for information on IP addressing.
See also:
Automatically Setting the Printer’s IP Address
If the printer is connected to a small established TCP/IP network without a DHCP server, use
the installer on the Software and Documentation CD-ROM to detect or assign an IP address to
your printer. For further instructions, insert the Software and Documentation CD-ROM into
your computer’s CD-ROM drive. After the Installer launches, follow the prompts for
installation.
Note: For the automatic Installer to function, the printer must be connected to an established
TCP/IP network.
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Configuring the Network Address
Dynamic Methods of Setting the Printer’s IP Address
Set the printer’s IP address using any of the following methods. DHCP is enabled by default on
all Phaser printers.
■
■
■
DHCP
CentreWare IS
AutoIP
Information Required for Manual IP Addressing
Information
Comments
Internet Protocol (IP) address of the printer
Format is xxx.xxx.xxx.xxx, where xxx represents
a decimal number from 0–255.
Network Mask
If you are unsure, leave this blank; the printer
chooses an appropriate mask.
Default Router/Gateway address
Router address is required to communicate with
the host device from anywhere other than the
local network segment.
Enabling DHCP on the Printer
Verify that the printer DHCP protocol is enabled by setting the control panel or by using
CentreWare IS. DHCP is enabled by default on all Phaser printers.
Note: To determine the printer’s IP address, select Printer Identification on the control
panel.
See also:
Changing or Modifying the IP Address Using CentreWare IS
CentreWare IS provides a simple interface that enables you to manage, configure, and monitor
networked printers from your desktop using an embedded web server. For complete
information about CentreWare IS, click the Help button in CentreWare IS to go to the
CentreWare IS Online Help.
After setting the printer’s IP address, you can modify TCP/IP settings using CentreWare IS.
1. Launch your web browser.
2. Enter the printer’s IP address in the browser’s Address field (http://xxx.xxx.xxx.xxx).
3. Click Properties.
4. Select the Protocols folder on the left sidebar.
5. Select TCP/IP.
6. Enter or modify the settings, and then click Save Changes at the bottom of the page.
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Configuring the Network Address
Using Host Names with the Domain Name Service (DNS)
The printer supports DNS through an embedded DNS resolver. The DNS resolver protocol
communicates with one or more DNS servers to resolve the IP address for a given host name
or the host name for a given IP address.
To use an IP host name for the printer, the system administrator must configure one or more
DNS servers and a local DNS domain name space database. To set up the printer for DNS,
supply a maximum of two DNS name server IP addresses.
Dynamic Domain Name Service (DDNS)
The printer supports Dynamic DNS through DHCP. You must have DHCP enabled on the
printer for DDNS to function. Your network’s DHCP server must also support Dynamic DNS
updates through option 12 or option 81 support. See your network administrator for details.
1. Launch your web browser.
2. Enter the printer’s IP address in the browser’s Address field (http://xxx.xxx.xxx.xxx).
3. Select Properties.
4. Select the Protocols folder on the left sidebar.
5. Select TCP/IP.
6. In the BOOTP/DHCP Settings section, set the BOOTP/DHCP option to ON.
7. To enable DDNS, enter the following DDNS/WINS settings information:
■
■
■
■
■
DDNS: Set to ON.
Release Host Name: Set to NO.
DDNS/WINS Name: Use the default name provided by Xerox or enter another name.
Primary WINS Server (optional)
Secondary WINS Server (optional)
8. Click Save Changes when you are finished entering the settings.
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Configuring the Network Address
Manually Setting the Printer’s IP Address
Note: Verify that your computer has a properly configured IP address for your network.
Contact your network administrator for more information.
If you are on a network without a DNS server, or in an environment where the network
administrator assigns printer IP addresses, you can use this method to manually set the IP
address. Manually setting the IP address overrides DHCP and AutoIP. Alternatively, if you are
in a small office with a single PC and use a dialup modem connection, you can manually set
the IP address.
1. On the control panel, select Printer Setup, and then press the OK button.
2. Select Connection Setup, and then press the OK button.
3. Select Network Setup, and then press the OK button.
4. Select TCP/IP Setup, and then press the OK button.
5. Select DHCP/BOOTP, and then press the OK button to select Off.
6. Select TCP/IP Address, and then press the OK button.
7. Enter the printer’s IP address, and then press the OK button.
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Installing the Printer Drivers
Installing the Printer Drivers
This section includes:
■
■
■
Available Drivers
To access special printing options, use a Xerox printer driver.
Xerox provides drivers for a variety of page description languages and operating systems. The
following printer drivers are available:
Printer Driver
Source*
Description
Windows PostScript Driver
CD-ROM and
Web
The PostScript driver is recommended to take
full advantage of your system's custom
features and genuine Adobe® PostScript®.
(Default printer driver)
PCL Driver
Web only
Web only
The Printer Command Language driver can
be used for applications requiring PCL.
Note: For Windows 2000 and Windows XP
only.
Xerox Walk-Up Printing Driver
(Windows)
This driver enables printing from a PC to any
Xerox PostScript-enabled printer. This is
especially helpful for mobile professionals
who travel to multiple locations and need to
print to different printers.
Macintosh OS 9.x Driver
CD-ROM and
Web
This driver enables printing from a Mac OS
9.x operating system.
Mac OS X (version 10.2 and
higher) Driver
CD-ROM and
Web
This driver enables printing from a Mac OS X
(version 10.2 and higher) operating system.
UNIX Driver
Web only
This driver enables printing from a UNIX
operating system.
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Installing the Printer Drivers
Windows 98 SE or Later and Windows 2000 or Later
To install the printer driver from the Software and Documentation CD-ROM:
1. Insert the CD-ROM into the computer’s CD-ROM drive. If the installer does not launch,
do the following:
a. Click Start, and then click Run.
b. In the Run window, type: <CD drive>:\INSTALL.EXE.
2. Select your desired language from the list.
3. Select Install Printer Driver.
4. Select the installation method you want to use, and then follow the onscreen instructions.
See also:
Macintosh OS 9.X
USB
A USB-connected printer does not display in the Chooser. To create a desktop USB printer:
1. Insert the Software and Documentation CD-ROM into the CD-ROM drive.
2. Use the Desktop Printer Utility to create a desktop USB printer. The utility is located in
the PhaserTools folder that is created during the software installation.
See also:
EtherTalk
Note: If you use EtherTalk, Macintosh computers do not require IP addresses.
Follow these steps to install the printer driver:
1. Open the AppleTalk Control Panel.
2. Verify that the Ethernet port is the selected network port.
3. Double-click the installer on the Software and Documentation CD-ROM to install the
printer driver.
4. Open the Chooser, and then click the LaserWriter driver.
5. From the right column of the Chooser, select the printer, and then click Create to create
the desktop printer.
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Installing the Printer Drivers
Macintosh OS X, Version 10.2 and Higher
To install the printer driver from the Software and Documentation CD-ROM:
1. Insert the CD-ROM into the CD-ROM drive.
2. Open the Print Center utility.
Note: In Macintosh OS X version 10.3 or higher, the utility is called Printer Setup
Utility. To locate utilities on the Macintosh hard drive, open the Applications folder, and
then open the Utilities folder.
3. Click the Add icon in the Printer List window, and then select Rendezvous from the drop-
down menu.
4. Select the printer in the window.
5. Select Xerox from the list of manufacturers in the lower drop-down menu.
6. Select the appropriate printer model from the list of available devices.
7. Click the Add button.
See also:
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infoSMART Knowledge Base Networking Documents (English only)
infoSMART Knowledge Base Networking
Documents (English only)
documents.
Reference Name
Title
R1019019389
R1019019367
R1019019442
R1019019447
Basic TCP/IP Tutorial and Home Networking Guidlines
Understanding TCP/IP Addressing and Subnetting Basics
Installing the Printer Driver in Windows 9x When Using a USB Connection
Installing the Printer Driver in Windows 2000 When Using a USB
Connection
R1019019479
R1019019483
R1019019485
Installing the Printer Driver in Windows XP When Using a USB Connection
Installing the Printer for a USB Connection in Mac OS 9
Installing the Printer for a USB Connection in Mac OS X 10.3.1 (and later)
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Printing Basics
This section includes:
■
■
■
■
■
■
See also:
Using paper trays video tutorials at www.xerox.com/office/6300_6350support
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Overview of Basic Steps
Overview of Basic Steps
To print jobs:
1. Load paper in the tray.
2. If you are prompted by the control panel, either confirm the paper type and size or change
it as required.
3. From the software application, access the Print dialog box, and then select printing
options in the printer driver.
4. Send the job to the printer from the software application’s Print dialog box.
See also:
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Supported Paper and Media
Supported Paper and Media
This section includes:
■
■
■
■
Your printer is designed to be used with a variety of paper types. Follow the guidelines in this
section to ensure the best print quality and to avoid jams.
For best results, use Xerox printing media specified for your Phaser 6300⁄6350 printer.
They are guaranteed to produce excellent results with your printer.
Caution: Damage caused by using unsupported paper, transparencies, and other specialty
media is not covered by the Xerox warranty, service agreement, or Total Satisfaction
Guarantee. The Total Satisfaction Guarantee is available in the United States and Canada.
Coverage may vary outside these areas; please contact your local representative for details.
See also:
To order paper, transparencies, or other specialty media, contact your local reseller or go to
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Supported Paper and Media
Paper Usage Guidelines
The printer trays accommodate most sizes and types of paper, transparencies, or other
specialty media. Follow these guidelines when loading paper and media in the trays:
■
■
■
■
Use Tray 1 (MPT) for envelopes, thick card stock, and custom size paper.
Fan paper, transparencies, or other specialty media before loading in the paper tray.
Print envelopes, labels, and transparencies on one-side only.
embossing that may occur when printing envelopes.
■
■
■
Do not overload the paper trays. Do not load paper above the fill line indicated on the
paper guide.
Adjust the paper guides to fit the paper. For Trays 2–5, the paper guides click into place
when they are adjusted correctly.
Use paper or other approved media from a new package if excessive jams occur.
See also:
Paper That May Damage Your Printer
Your printer is designed to use a variety of media types for print jobs. However, some media
can cause poor output quality, increased paper jams, or damage to your printer.
Unacceptable media includes:
■
■
■
■
■
■
■
■
Rough or porous media
Plastic media other than supported transparencies
Paper that has been folded or wrinkled
Paper with staples
Envelopes with windows or metal clasps
Padded envelopes
Non-laser glossy or coated paper
Perforated media
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Supported Paper and Media
Paper Storage Guidelines
Providing good storage conditions for your paper and other media contributes to optimum
print quality.
■
Store paper in dark, cool, relatively dry locations. Most paper items are susceptible to
damage from ultraviolet (UV) and visible light. UV radiation, which is emitted by the sun
and fluorescent bulbs, is particularly damaging to paper items. The intensity and length of
exposure to visible light on paper items should be reduced as much as possible.
■
■
Maintain constant temperatures and relative humidity.
Avoid attics, kitchens, garages, and basements for storing paper. Inside walls are drier than
outside walls where moisture can collect.
■
■
■
Store paper flat. Paper should be stored on pallets, cartons, shelves, or in cabinets.
Avoid having food or drinks in the area where paper is stored or handled.
Do not open sealed packages of paper until you are ready to load them into the printer.
Leave paper in the original packaging. For most commercial cut-size grades, the ream
wrapper contains an inner lining that protects the paper from moisture loss or gain.
■
Leave the media inside the bag until you are ready to use it; reinsert unused media in the
bag and reseal it for protection. Some specialty media is packaged inside resealable plastic
bags.
Supported Paper Sizes and Weights
The following sections provide information about paper sizes and weights supported in the
printer trays. For more detailed information about supported paper and other media, print the
Paper Tips page:
1. On the control panel, select Information, and then press the OK button.
2. Select Information Pages, and then press the OK button.
3. Select Paper Tips, and then press the OK button to print.
See also:
To order paper, transparencies, or other specialty media, contact your local reseller or go to
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Supported Paper and Media
Supported Paper Sizes and Weights for Tray 1 (MPT)
1 (MPT)
6300-101
Tray 1 (MPT)
2
65 – 216 g/m (17 – 40 lb. Bond, 50 – 80 lb. Cover)
Statement
Executive
Letter
US Folio
Legal
5.5 x 8.5 in.
7.25 x 10.5 in.
8.5 x 11 in.
8.5 x 13 in.
8.5 x 14.0 in.
210 x 297 mm
148 x 210 mm
105 x 148 mm
182 x 257 mm
176 x 250 mm
4.12 x 9.5 in.
3.87 x 7.5 in.
5.25 x 7.25 in.
110 x 220 mm
114 x 162 mm
162 x 229 mm
176 x 250 mm
A4
A5
A6
B5 JIS
ISO B5
#10 Commercial
Monarch
A7
DL
C6
C5
B5
Custom Sizes
Width: 89 – 216 mm (3.5 – 8.5 in.)
Height: 140 – 900 mm (5.5 – 35.45 in.)
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Supported Paper and Media
Supported Paper Sizes and Weights for Trays 2–5
2
3
4
5
6300-103
Trays 2–5
2
65 – 163 g/m (17 – 40 lb. Bond, 50 – 60 lb. Cover)
Executive
Letter
US Folio
Legal
A4
7.25 x 10.5 in.
8.5 x 11 in.
8.5 x 13 in.
8.5 x 14.0 in.
210 x 297 mm
148 x 210 mm
182 x 257 mm
A5
B5 JIS
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Loading Paper
Loading Paper
This section includes:
■
■
■
Loading Paper in Tray 1 (MPT)
Use Tray 1 (MPT) for a wide range of media including:
■
Plain paper, heavy plain paper, letterhead, colored paper, glossy paper, preprinted paper,
and prepunched paper
■
■
■
■
■
Thin and thick card stock
Transparencies
Envelopes
Labels
Specialty media including business cards, postcards, trifold brochures, and weatherproof
paper
See also:
Note: If you change the paper in Tray 1 (MPT),
select the correct paper type and size on the control
READY TO PRINT
Walk-Up Features
panel.
Information
Paper Tray Setup
Printer Setup
CMYK
Troubleshooting
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Loading Paper
To load paper in Tray 1 (MPT):
1. Open Tray 1 (MPT) by pulling out on the handle.
6300-006
2. Pull out the tray extension, and open the paper guides.
6300-007
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Loading Paper
3. Fan the paper to release sheets that are stuck together.
4. Insert the paper into the tray, and adjust the paper guides to fit the paper. If you are using
preprinted or prepunched paper, follow these guidelines:
■
■
■
For single-sided printing, place the side to be printed facedown with the top of the
paper entering the printer first.
For 2-sided printing, place the first side to be printed faceup with the bottom of the
page entering the printer first.
For prepunched paper, place the paper with the holes toward the right side of the tray.
Note: Do not load paper above the fill line indicated on the paper guides. Overloading the
paper tray may cause jams.
MAX
6300-008
5. To use the current tray setup, press the OK button on the control panel. If you load a new
type or size of paper in the tray, do the following:
a. Select Change setup, and then press the OK button.
b. Select the paper type, and then press the OK button.
c. Select the paper size, and then press the OK button.
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Loading Paper
Using Manual Feed
If you are using paper, such as letterhead, and do not want others to use it by mistake, you can
have the printer prompt you when it is time to load the paper for your print job.
Windows
To select this option using Windows:
1. In the Windows printer driver, click the Paper/Quality tab.
2. Select Force Printing from a Specific Tray, and then select Tray 1 (MPT) from the list.
3. Select Manual Feed, and then click OK to save the driver settings.
4. Submit your print job.
5. When prompted by the control panel, remove the paper from Tray 1 (MPT).
6. Load the appropriate paper for your job into the tray, and then press the OK button.
Macintosh
To select this option using Macintosh:
1. In the Print dialog box, select Paper Feed from the drop-down list.
2. Select Manual Feed in the All pages from drop-down list.
3. Submit your print job.
4. When prompted by the control panel, remove the paper from Tray 1 (MPT).
5. Load the appropriate paper for your job into the tray, and then press the OK button.
See also:
Loading Paper in Trays 2–5
Use Trays 2–5 for a wide range of media including:
■
Plain paper, heavy plain paper, letterhead, colored paper, preprinted paper, prepunched
paper, and glossy paper
■
■
■
Thin card stock
Transparencies
Labels
See also:
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Loading Paper
To load paper into Trays 2–5:
1. Pull out the tray.
6300-035
2. If necessary, open the paper guides:
■
Squeeze the green tab on the length guide, and then slide it back. The guide clicks into
place.
■
Slide the green side guides outward.
6300-001
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Loading Paper
3. Fan the paper to release sheets that are stuck together.
4. Insert paper into the tray. If you are using preprinted or prepunched paper, follow these
guidelines:
■
For single-sided printing, place the side to be printed faceup with the top of the page
toward the front of the tray.
X E R O X
6300-041
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Loading Paper
■
■
For 2-sided printing, place the first side to be printed with the odd-numbered pages
facedown and the top of the page toward the back of the tray. For more information
For prepunched paper, place the paper with the holes toward the right side of the
tray.
6300-074
Caution: Do not load paper above the fill line indicated on the tray. Overloading the tray
may cause jams. In the following illustration, 1 indicates the maximum fill line for paper
and 2 indicates the maximum fill line for transparencies, labels, glossy paper, and thin card
stock.
MAX
1
2
MAX
6300-003
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Loading Paper
5. If necessary, press the paper guides inward to fit the paper.
6300-105
Note: When the paper guides are adjusted correctly, there may be a small space between
the paper and the guides.
6. Insert the tray into the tray slot, and push the tray completely into the printer.
6300-036
7. To use the current tray setup, press the OK button on the control panel. If you load a new
type of paper in the tray:
a. Select Change setup, and then press the OK button.
b. Select the paper type, and then press the OK button.
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Selecting Printing Options
Selecting Printing Options
This section includes:
■
■
■
For information about special printing options, see the Advanced Features Guide at
Selecting Printing Preferences (Windows)
Printer preferences control all of your print jobs, unless you override them specifically for a
job. For example, if you want to use automatic 2-sided printing for most jobs, set this option in
printer settings.
1. Click Start, select Settings, and then click Printers.
2. In the Printers folder, right-click the icon for your printer.
3. From the popup menu, select Printer Preferences or Properties.
4. Make selections on the driver tabs, and then click the OK button to save your selections.
Note: For more information about Windows printer driver options, click the Help button on
the printer driver tab to view the online help.
Selecting Options for an Individual Job (Windows)
If you want to use special printing options for a particular job, change the driver settings before
sending the job to the printer. For example, if you want to use High-Resolution/Photo print-
quality mode for a particular graphic, select this setting in the driver before printing that job.
1. With the desired document or graphic open in your application, access the Print dialog
box.
2. Select the Phaser 6300⁄6350 printer and click its Properties button to open the printer
driver.
3. Make selections from the driver tabs. See the following table for specific printing options.
Note: In Windows 2000, Windows XP, and Windows Server 2003, you can save current
printing options with a distinctive name and apply them to other print jobs. Select either
the Paper Quality, Output Options, or TekColor tab, and then press the Saved Settings
button. Click the Help button for more information.
4. Click the OK button to save your selections.
5. Print the job.
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Selecting Printing Options
Printing Options for Windows Operating Systems
Operating
System
Driver Tab
Printing Options
Windows 2000,
Windows XP, or
Windows Server
2003
Layout tab
■
■
■
Orientation
Automatic 2-sided printing
Pages per sheet
Paper/Quality tab
■
■
■
Paper size, type, and tray selection
Print quality
Cover pages
Output Options tab
■
Secure prints, personal prints, proof prints, and
saved prints
■
■
Separation pages
End of job notification
TekColor tab
■
■
Color corrections
Black and white
Window NT 4.x
Page Setup tab
■
■
■
Number of copies
Orientation
Automatic 2-sided printing
Paper/Quality tab
■
■
■
Paper type, size, and tray selection
Print quality
Cover Pages
Output Options tab
■
■
Secure prints, personal prints, proof prints, and
saved prints
Separation pages
TekColor tab
Setup tab
■
■
Color corrections
Black and white
Windows 98 SE
or Windows Me
■
■
■
■
■
Paper type, size, and tray selection
Orientation
Automatic 2-sided printing
Print quality
End of job notification
Output Options tab
TekColor tab
■
■
■
Separation pages
Cover pages
Secure prints, personal prints, proof prints, and
saved prints
■
■
Color corrections
Black and white
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Selecting Printing Options
Selecting Options for an Individual Job (Macintosh)
To select print settings for a particular job, change the driver settings before sending the job to
the printer.
1. With the document open in your application, click File, and then click Print.
2. Select the desired printing options from the menus and drop-down lists that are displayed.
Note: In Macintosh OS X, click Save Preset on the Print menu screen to save the current
printer settings. You can create multiple presets and save each with its own distinctive
name and printer settings. To print jobs using specific printer settings, click the applicable
saved preset in the Presets list.
3. Click Print to print the job.
See the following table for specific printing options. For more information about using these
Macintosh PostScript Driver Settings
Operating System
Driver Drop-Down Title
Copies & Pages
Printing Options
Mac OS X, version
10.2 and higher
■
■
Copies
Pages
Layout
■
■
■
■
Pages per sheet
Layout direction
Border
Two-sided printing
Paper Handling
■
■
Reverse page order
Print (all, odd, even)
ColorSync
Cover Page
Paper Feed
Job Type
■
■
■
■
Color conversion
Cover pages
Paper source
Secure prints, personal prints, proof prints,
and saved prints
Image Quality
■
■
■
Print quality
Color correction and sRGB neutral grays
Image smoothing
Printer Features
■
■
Paper types
Separation pages
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Selecting Printing Options
Macintosh PostScript Driver Settings (Continued)
Operating System
Mac OS 9.x
Driver Drop-Down Title
General
Printing Options
■
■
■
Copies
Pages
Paper source
Color Matching
Cover Page
Layout
■
■
Print color
Cover pages
■
■
■
Pages per sheet
Border
Two-sided printing
Print Quality
■
■
Print quality
Image smoothing
Job Type
■
Secure prints, personal prints, proof prints,
and saved prints
Advanced Options
■
■
■
Paper types
Offset collated sets
Separation pages
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Printing on Both Sides of the Paper
Printing on Both Sides of the Paper
This section includes:
■
■
■
Note: For information about manual 2-sided printing, go to the infoSMART Knowledge Base
Automatic 2-Sided Printing Guidelines
Automatic 2-sided printing is available from all trays. Before printing a 2-sided document,
verify the following requirements:
■
You must have a Phaser 6300DN, Phaser 6350DP, Phaser 6350DT, or Phaser 6350DX
printer to perform automatic 2-sided printing. For more information, see the Printer
Features chapter of this guide.
■
The paper must be a supported size for the tray. For a list of supported paper sizes, see
Paper Tips page:
a. Select Information, and then press the OK button.
b. Select Information Pages, and then press the OK button.
c. Select Paper Tips Page, and then press the OK button.
The following specialty media should not be used for 2-sided printing:
■
■
■
■
■
Transparencies
Envelopes
Labels
Any die-cut specialty media, such as business cards
Thick card stock
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Printing on Both Sides of the Paper
Binding Edge Options
When you use the printer driver to select 2-sided printing, also select the binding edge, which
determines how the pages turn. The actual outcome depends on the orientation (portrait or
landscape) of images on the page, as displayed in the following illustrations.
Portrait
Landscape
Bind on Side Edge
Flip on Long Edge
Bind on Top Edge
Flip on Short Edge
Bind on Side Edge
Flip on Short Edge
Bind on Top Edge
Flip on Long Edge
Selecting 2-Sided Printing
To select automatic 2-sided printing:
2. In the printer driver, select 2-sided printing as shown in the following table, and then press
the OK button.
To select automatic 2-sided printing:
Operating System
Steps
Windows 98 SE or
Windows Me
1. Select the Setup tab.
2. Select Print on 2 Sides.
3. Select or deselect Bind On Top Edge.
Windows 2000,
1. Select the Layout tab.
Windows XP, or
Windows Server 2003
2. Select either Flip On Long Edge or Flip On Short Edge under Print
On Both Sides (Duplex).
Windows NT 4.x
Mac OS 9.x
1. Select the Page Setup tab.
2. Select either Flip on Long Edge or Flip on Short Edge under Print
On Both Sides (Duplex Printing).
1. In the Print dialog box, select Layout.
2. Select Print on Both Sides.
3. Click the Binding icon that matches the edge to bind.
Mac OS X, version
10.2 and higher
1. In the Print dialog box, select Duplex.
2. Select Print on Both Sides.
3. Click the Binding icon that matches the edge to bind.
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Printing on Specialty Media
Printing on Specialty Media
This section includes:
■
■
■
■
■
Printing Transparencies
Transparencies can be printed from all trays. They should be printed on one side only. For best
results, use only recommended Xerox transparencies. See the Recommended Media List at
To order paper, transparencies, or other specialty media, contact your local reseller or go to
Caution: Damage caused by using unsupported paper, transparencies, and other specialty
media is not covered by the Xerox warranty, service agreement, or Total Satisfaction
Guarantee. The Total Satisfaction Guarantee is available in the United States and Canada.
Coverage may vary outside these areas; please contact your local representative for details.
Transparency Guidelines
■
Remove all paper before loading transparencies in the tray.
■
Do not load more than 25 sheets in Tray 1 (MPT). Do not load more than 200 sheets in
Trays 2–5. Overloading the tray may cause the printer to jam.
■
■
Handle transparencies by the edges using both hands to avoid fingerprints and creases,
which may cause poor print quality.
Fan transparencies before loading in the paper tray.
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Printing on Specialty Media
Printing Transparencies from Tray 1 (MPT)
1. Open Tray 1 (MPT) by pulling out on the handle.
6300-006
2. Pull out the tray extension, and open the paper guides.
6300-007
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3. Fan the transparencies to release sheets that are stuck together.
6300-050
4. Insert the transparencies into Tray 1 (MPT), and adjust the paper guides to fit the
transparencies. Do not load more than 25 transparencies.
MAX
6300-054
5. On the control panel, select the transparency type and size:
a. Select Change setup, and then press the OK button.
b. Select Transparency, and then press the OK button.
c. Select the transparency size, and then press the OK button.
6. In the printer driver, select either Transparency as the paper type or Tray 1 (MPT) as the
paper source.
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Printing on Specialty Media
Printing Transparencies from Trays 2–5
1. Pull the tray out of the printer.
6300-035
2. If necessary, open the paper guides:
■
Squeeze the green tab on the length guide, and then slide it back. The guide clicks into
place.
■
Slide the green side guides outward.
6300-001
3. Fan the transparencies to release sheets that are stuck together.
6300-050
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Printing on Specialty Media
4. Insert the transparencies into the tray.
Caution: Do not load transparencies above the fill line indicated on the paper tray.
Overloading the tray may cause jams. In the following illustration, 2 indicates the
maximum fill line for transparencies, labels, glossy paper, and thin card stock.
MAX
1
2
MAX
6300-059
5. If necessary, press the guides inward to fit the transparencies.
6300-109
6. Insert the tray into the tray slot, and push the tray completely into the printer.
6300-110
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Printing on Specialty Media
7. On the control panel, select the transparency type:
a. Select Change setup, and then press the OK button.
b. Select Transparency, and then press the OK button.
8. In the printer driver, select either Transparency as the paper type or the appropriate tray
as the paper source.
Printing Envelopes
Envelopes can be printed only from Tray 1 (MPT).
See also:
Envelopes Guidelines
■
Use only paper envelopes specified in the Supported Paper Sizes and Weights table.
Successful envelope printing is highly dependent on the quality and construction of the
envelopes. Use envelopes made specifically for laser printers.
■
■
It is recommended that you maintain constant temperatures and relative humidity.
Store unused envelopes in their packaging to avoid the effects of moisture and dryness
which can affect print quality and cause wrinkling. Excessive moisture can cause the
envelopes to seal before or during printing.
■
■
Avoid padded envelopes; purchase envelopes that lie flat on a surface.
Remove air bubbles from the envelopes before loading by setting a heavy book on top of
the envelopes.
■
If wrinkling or embossing problems occur, use a different brand of envelopes made
specifically for laser printers.
Caution: Never use envelopes with windows or metal clasps; they can damage the printer.
Damage caused by using unsupported envelopes is not covered under the Xerox warranty,
service agreement, or Total Satisfaction Guarantee. The Total Satisfaction Guarantee is
available in the United States and Canada. Coverage may vary outside these areas, please
contact your local representative for details.
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Printing on Specialty Media
Printing Envelopes from Tray 1 (MPT)
1. Open Tray 1 (MPT) by pulling out on the handle.
6300-006
2. Pull out the tray extension, and open the paper guides.
6300-007
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Printing on Specialty Media
3. Insert the envelopes into Tray 1, and adjust the paper guides to fit the envelopes.
■
For #10 Commercial, C5, and B5 envelopes, place the envelopes in the tray flap-side
up with the top of the envelopes toward the left of the printer.
■
Do not load more than 10 envelopes.
6300-010
■
For Monarch, A7, DL, and C6 envelopes, place the envelopes in the tray flap-side up
with the bottom of the envelope entering first.
6300-104
4. On the control panel, select the envelope type and size:
a. Select Change setup, and then press the OK button.
b. Select Envelope as the paper type, and then press the OK button.
c. Select the envelope size, and then press the OK button.
5. In the printer driver, select either Envelope as the paper type or Tray 1 (MPT) as the
paper source.
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Printing on Specialty Media
Printing Labels
Labels can be printed from all trays.
See also:
Label Guidelines
■
■
■
■
Do not use vinyl labels.
Print only on one side of the sheet of labels.
Do not use any sheet where labels are missing; it may damage the printer.
Store unused labels flat in their original packaging. Leave the sheets of labels inside the
original packaging until ready to use. Return any unused sheets of labels to the original
packaging and reseal it.
■
■
Do not store labels in extremely dry or humid conditions or extremely hot or cold
conditions. Storing them in extreme conditions may cause print-quality problems or cause
them to jam in the printer.
Rotate stock frequently. Long periods of storage in extreme conditions can cause labels to
curl and jam the printer.
Printing Labels from Tray 1 (MPT)
1. Open Tray 1 (MPT) by pulling out on the handle.
6300-006
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Printing on Specialty Media
2. Pull out the tray extension, and open the paper guides.
6300-007
3. Fan the labels to release sheets that are stuck together.
4. Insert the labels into Tray 1 (MPT), and adjust the paper guides to fit the sheets.
■
Place the side to be printed facedown with the top of the sheets entering first.
■
Do not load more than 25 sheets.
MAX
6300-008
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Printing on Specialty Media
5. On the control panel, select the paper type and size:
a. Select Change setup, and then press the OK button.
b. Select Labels, and then press the OK button.
c. Select the label sheet size, and then press the OK button.
6. In the printer driver, select either Labels as the paper type or Tray 1 (MPT) as the paper
source.
Printing Labels from Trays 2–5
1. Pull the tray out of the printer.
6300-035
2. If necessary, open the paper guides:
■
Squeeze the green tab on the length guide, and then slide it back. The guide clicks into
place.
■
Slide the green side guides outward.
6300-001
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Printing on Specialty Media
3. Fan the label sheets to release sheets that are stuck together.
4. Insert the label sheets into the tray. Place the top of the page toward the front of the
printer.
Note: Do not load the paper above the fill line indicated on the tray. Overloading the tray
may cause jams. In the following illustration, 2 indicates the maximum fill line for
transparencies, labels, glossy paper, and thin card stock.
MAX
1
2
MAX
6300-003
5. If necessary, press the paper guides inward to fit the sheets.
6300-105
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Printing on Specialty Media
6. Insert the tray into the tray slot, and push the tray completely into the printer.
6300-036
7. On the control panel, select the paper type:
a. Select Change setup, and then press the OK button.
b. Select Labels, and then press the OK button.
8. In the printer driver, select either Labels as the paper type or the appropriate tray as the
paper source.
Printing Glossy Paper
Glossy paper can be printed from any tray. It can be printed on both sides.
To order paper, transparencies, or other specialty media, contact your local reseller or go to
Glossy Paper Guidelines
■
Do not open sealed packages of glossy paper until you are ready to load them into the
printer.
■
Leave glossy paper in the original wrapper, and leave the packages in the shipping carton
until ready to use.
■
■
Remove all other paper from the tray before loading glossy paper.
Load only the amount of glossy paper you are planning to use. Do not leave glossy paper
in the tray when you are finished printing. Reinsert unused glossy paper in the original
wrapper and seal.
■
Rotate stock frequently. Long periods of storage in extreme conditions can cause glossy
paper to curl and jam the printer.
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Printing on Specialty Media
Printing Glossy Paper from Tray 1 (MPT)
1. Open Tray 1 (MPT) by pulling out on the handle.
6300-006
2. Pull out the tray extension, and open the paper guides.
6300-007
3. Fan the glossy paper to release sheets that are stuck together.
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Printing on Specialty Media
4. Insert the glossy paper into Tray 1 (MPT), and adjust the paper guides to fit the paper.
■
Place the side to be printed facedown.
■
Do not load more than 25 sheets.
MAX
6300-008
5. On the control panel, select the glossy paper type and size:
a. Select Change setup, and then press the OK button.
b. Select Glossy Paper, and then press the OK button.
c. Select the paper size, and then press the OK button.
6. In the printer driver, select either Glossy Paper as the paper type or Tray 1 (MPT) as the
paper source.
Printing Glossy Paper from Trays 2–5
1. Pull the tray out of the printer.
6300-035
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Printing on Specialty Media
2. If necessary, open the paper guides:
■
Squeeze the green tab on the length guide, and then slide it back. The guide clicks into
place.
■
Slide the green side guides outward.
6300-001
3. Fan the paper to release sheets that are stuck together.
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Printing on Specialty Media
4. Insert the paper into the tray.
Note: Do not load the paper above the fill line indicated on the tray. Overloading the tray
may cause jams. In the following illustration, 2 indicates the maximum fill line for
transparencies, labels, glossy paper, and thin card stock.
MAX
1
2
MAX
6300-003
5. If necessary, press the paper guides inward to fit the paper.
6300-105
6. Insert the tray into the tray slot, and push the tray completely into the printer.
6300-036
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Printing on Specialty Media
7. On the control panel, select the glossy paper type:
a. Select Change setup, and then press the OK button.
b. Select Glossy Paper, and then press the OK button.
8. In the printer driver, select either Glossy Paper as the paper type or the appropriate tray as
the paper source.
Printing Custom Size Paper
In addition to the wide variety of standard paper sizes that you can use for printing, you can
also print on custom size paper within the following dimensions.
Tray 1 (MPT)
Width: 89 – 216 mm (3.5 – 8.5 in.)
Height: 140 – 900 mm (5.5 – 35.45 in.)
Printing Custom Size Paper from Tray 1 (MPT)
1. Open Tray 1 (MPT) by pulling out on the handle.
6300-006
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Printing on Specialty Media
2. Pull out the tray extension, and open the paper guides.
6300-007
3. Insert the paper into Tray 1 (MPT), and adjust the paper guides to fit the paper.
■
The paper can be loaded with either the long or short edge entering first, as shown in
the illustrations.
■
■
The maximum width (X) is 212.5 mm (8.5 in.).
For single-sided printing, if you are using preprinted or prepunched paper, place the
side to be printed facedown with the top of the paper entering the printer first.
■
For 2-sided printing, if you are using preprinted or prepunched paper, place the first
side to be printed faceup with the bottom of the page entering the printer first.
X
X
6300-111
6300-112
Long-Edge Feed
Short-Edge Feed
4. On the control panel, select Change setup, and then press the OK button.
5. Select the paper type, and then press the OK button.
6. Do one of the following:
■
If your custom paper size is listed in the menu, select it, and then press the OK button.
■
If your custom paper size is not listed in the menu, select New Custom Size, and
then press the OK button.
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Printing on Specialty Media
7. If you selected New Custom Size, select the custom width and height:
a. For Custom Width, use the Up Arrow and Down Arrow buttons to select the distance
between the Tray 1 (MPT) guides, and then press the OK button.
b. For Custom Height, use the Up Arrow and Down Arrow buttons to select the height
of the paper, and then press the OK button.
Note: When you define a new custom size, it is stored in the printer so it can be used
again. Up to five custom sizes can be stored in the printer. If you define a new custom size
after five custom sizes have been stored, the new custom size replaces the oldest custom
size defined.
8. Either use the custom size as the document size in the application or select Tray 1 (MPT)
as the paper source.
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Controlling the Quality of Your Prints
Controlling the Quality of Your Prints
This section includes:
■
■
The print-quality mode and TekColor correction directly control the quality of your prints. The
print-quality mode and paper type directly control the print speed. You can change these
settings in the printer driver or on the control panel.
Note: Driver settings override the control panel settings.
See also:
Selecting a Print-Quality Mode
There are four print-quality modes:
Print-Quality Mode
Automatic
Description
Automatically selects the optimal print-quality mode for the paper type
selected. For example, Photo print-quality mode is used when printing
on Glossy Paper and Standard print-quality mode is used when printing
on Plain Paper. (This setting is only available in the printer driver.)
Standard
Enhanced
Photo
High-speed, general-purpose mode for crisp, bright, color prints.
Recommended for most office use and quick prints.
High-quality mode for fine lines and detail. Recommended for vibrant,
saturated, color prints. Balances printing speed with quality.
Highest-quality mode for color prints and smoothest light colors.
Recommended for photographs, smooth shaded drawings, and vibrant
color.
Note: The print job may take longer to process when you select the Enhanced or Photo print-
quality mode.
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Controlling the Quality of Your Prints
To select the print-quality mode in a supported driver:
Operating System
Steps
Windows 98 SE or
Windows Me
1. Select the Setup tab.
2. Select a print-quality mode.
Windows 2000,
Windows XP,
Windows Server
2003, or Windows
NT 4.x
1. Select the Paper/Quality tab.
2. Select a print-quality mode.
Mac OS 9.x
1. In the Print dialog box, select General.
2. Select Print Quality from the drop-down list.
3. Select the desired mode for Quality.
Mac OS X, version
10.2 and higher
1. In the Print dialog box, select Image Quality from the drop-down list.
2. Select a print-quality mode from the Print Quality drop-down list.
Adjusting Color
The TekColor correction options provide simulations of different color devices. Automatic is
the default correction for general image processing. See the following table to determine what
option you want to use.
TekColor Correction
Automatic
Description
Applies the best color correction to each graphic
element: text, artwork, and photographs.
Office Color
Press Match
sRGB Display
sRGB Vivid
Approximates the colors on a computer display.
Produces brighter, more saturated colors than sRGB
Display.
SWOP Press
Euroscale
Matches Specifications for Web Offset Publications.
Matches FOGRA glossy paper specification.
Approximates U.S. commercial press target.
Commercial
SNAP Press
Matches Specifications for Newsprint Advertising
Production.
None
Applies no color correction. Use with other color
management tools, such as ICC (International Color
®
Consortium) profiles, ColorSync, or the PANTONE
Color Chart for your printer.
Black and White
Converts all colors to shades of gray.
For information about color matching and ICC profiles, go to www.xerox.com/office/
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Controlling the Quality of Your Prints
To select the color correction in a supported driver:
Operating System
Steps
Windows 98 SE or
Windows Me,
Windows 2000,
Windows XP,
1. Select the TekColor tab.
2. Select the desired color correction. Some of the color corrections are
grouped under Office Color or Press Match.
Windows Server
2003, or Windows
NT 4.x
Mac OS 9.x
1. In the Print dialog box, select General.
2. Select TekColor from the drop-down list.
3. Select the desired color correction for Color.
Mac OS X, version
10.2 and higher
1. In the Print dialog box, select Image Quality from the drop-down list.
2. Select the desired color correction from the Color Correction drop-
down list.
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Solving Print-Quality Problems
Solving Print-Quality Problems
This section includes:
■
■
■
■
■
■
■
■
■
■
■
■
■
Lines, Smudges, or Streaks
Problem
Black and/or colored areas appear on the page in all colors and/or in non-printed areas.
Solutions
■
Verify that the paper you are using is the correct type for the printer and is properly loaded.
For more information on supported paper types, print the Paper Tips page:
a. On the control panel, select Information, and then press the OK button.
b. Select Information Pages, and then press the OK button.
c. Select Paper Tips Page, and then press the OK button.
■
Verify that the paper loaded in the tray matches the paper type selected on the control
panel and in the computer’s printer driver.
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Solving Print-Quality Problems
■
Run the Remove Print Smears procedure:
a. Select Troubleshooting, and then press the OK button.
b. Select Print Quality Problems, and then press the OK button.
c. Select Remove Print Smears, and then press the OK button. Three cleaning pages
run through the printer.
d. Repeat the previous step until no toner appears on the pages.
Repeating Defects
Problem
Marks or voids are regularly repeated on a page.
Solution
Print the Repeating Defects page to view instructions for correcting the problem. To print the
Repeating Defects page:
1. On the control panel, select Troubleshooting, and then press the OK button.
2. Select Print Quality Problems, and then press the OK button.
3. Select Repeating Defects, and then press the OK button.
The Repeating Defects page prints.
4. Follow the instructions on the page to measure the distance between the defects and
identify the item causing the defects.
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Solving Print-Quality Problems
Colors Align Incorrectly
Problem
Printed items appear to be blurry, hazy, or have halos.
P6250 (2400
P6250 (2400
x
x
600dpi)
600dpi)
Solutions
■
Verify that the printer is on a solid, level, flat surface.
On the control panel, print the Color Registration page:
■
a. Select Troubleshooting, and then press the OK button.
b. Select Print Quality Problems, and then press the OK button.
c. Select Color Registration, and then press the OK button.
d. Follow the instructions on the page.
Fusing Is Incomplete
Problem
The toner appears to be missing from the print, or is easy to rub off.
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Solving Print-Quality Problems
Solutions
■
Verify that the paper you are using is the correct type for the printer and is correctly loaded
in the tray. For more information on supported paper types, print the Paper Tips page:
a. On the control panel, select Information, and then press the OK button.
b. Select Information Pages, and then press the OK button.
c. Select Paper Tips Page, and then press the OK button.
■
■
Verify that the paper loaded in the tray matches the paper type selected on the control
panel and in the computer’s printer driver.
If the problem persists, set the paper type to the next heavier type of paper:
a. Open and close the tray or re-insert the paper loaded in Tray 1 (MPT).
b. When the control panel prompts you to confirm or change the paper type, select
Change Setup, and then press the OK button.
c. Select the next heavier type of paper, and then press the OK button.
Note: Paper types from lightest to heaviest are: Plain Paper, Heavy Plain Paper, Thin Card
Stock, and Thick Card Stock.
All Colors Are Too Light or Too Dark
Problem
Colors appear faded or too dark.
Solution
1. Use a different TekColor correction in the printer driver.
Note: Setting the TekColor correction to Automatic produces the best results for most
documents.
2. If the problem continues, in the Xerox printer driver (Windows 2000 or later), select the
TekColor tab, click the More Options button, and then adjust the Lightness level.
3. If the problem continues, calibrate the colors using the procedures on the Color
Calibration Tutorial page. To print the Color Calibration Tutorial page:
a. Select Troubleshooting, and then press the OK button.
b. Select Print Quality Problems, and then press the OK button.
c. Select Calibrate Colors, and then press the OK button.
d. Select Tutorial Page, and then press the OK button.
e. Follow the instructions on the page.
See also:
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Solving Print-Quality Problems
Poor Transparency Print Quality
Problem
Print-quality defects are occurring on transparency film, such as:
■
■
■
Light and/or dark spots
Smeared toner
Light bands on print
Solution
Use only recommended Xerox transparencies. See the Recommended Media List at
www.xerox.com/office/6300_6350support. Using non-recommended transparencies can cause
print-quality problems or damage the printer’s fuser.
Caution: Damage caused by using unsupported paper, transparencies, and other specialty
media is not covered by the Xerox warranty, service agreement, or Total Satisfaction
Guarantee. The Total Satisfaction Guarantee is available in the United States and Canada.
Coverage may vary outside these areas; please contact your local representative for details.
To order paper, transparencies, or other specialty media, contact your local reseller or go to
Grays Not Neutral
Problem
The grays on the printed page are not neutral; they contain color tints.
Solution
Follow the procedures on the Color Calibration Tutorial page to calibrate the printer’s colors.
To print the Color Calibration Tutorial page:
1. Select Troubleshooting, and then press the OK button.
2. Select Print Quality Problems, and then press the OK button.
3. Select Calibrate Colors, and then press the OK button.
4. Select Tutorial Page, and then press the OK button.
5. Follow the instructions on the page.
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Solving Print-Quality Problems
Colors Vary Between Computers
Problem
The colors printed from one computer do not match the colors printed from a different
computer.
Solution
To prevent color differences in print jobs:
1. Confirm that the driver settings for Print-Quality and Color Correction are identical on
both computers.
2. Adjust the settings as needed.
Note: Driver settings override the settings selected on the control panel.
Color Settings Not Applied
Problem
Changing color settings on the control panel does not affect the colors in the printed document.
Solution
In the printer driver, change the settings for Print-Quality and Color Correction.
Note: Driver settings override the settings selected on the control panel.
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Solving Print-Quality Problems
Colors Do Not Match
Problem
The color produced by the printer is different from the color that it must match.
Solution
If the problem continues, follow these steps to ensure that the colors produced by the printer
are accurate:
1. Confirm that the settings for Print Quality and Color Correction are identical in the
printer driver and on the control panel.
2. Print the RGB Sampler pages or CMYK Sampler pages.
a. On the control panel, highlight Information, and then press the OK button.
b. Select Sample Pages, and then press the OK button.
c. Select RGB Sampler Pages or CMYK Sampler Pages, and then press the OK
button.
3. Use the values on the color sampler to set the colors in your document.
Printed Colors Do Not Match Monitor Colors
Problem
The color produced by the printer looks different from the color that appears on the monitor.
Solution
For information about color matching between the monitor and the printed document, go to
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Solving Print-Quality Problems
PANTONE Colors Do Not Match
Problem
Colors printed on the document do not match the Phaser 6300⁄6350 printer PANTONE
color chart.
Solution
For information about PANTONE color matching, go to www.xerox.com/office/
Print Area Is Not Centered on the Paper
Problem
The printed area appears outside the margins on the page.
Solution
Use the Calibrate Margins page to adjust the print area on the paper. The print area appears as
a dashed rectangle on the Calibrate Margins page; the printer does not print outside this
rectangle.
To print the Calibrate Margins page:
1. On the control panel:
a. Select Troubleshooting, and then press the OK button.
b. Select Print Quality Problems, and then press the OK button.
c. Select Calibrate Margins, and then press the OK button.
d. Select Calibrate Margins Page, and then press the OK button.
e. Select the appropriate tray to calibrate, and then press the OK button.
The Calibrate Margins page prints.
2. Follow the instructions on the Calibrate Margins page.
Note: The standard margins are 5 mm on all sides.
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Maintenance
This chapter includes:
■
■
■
■
■
See also:
Maintenance video tutorials at www.xerox.com/office/6300_6350support
Replacing supplies video tutorials at www.xerox.com/office/6300_6350support
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Cleaning the Printer
Cleaning the Printer
This section includes:
■
■
See also:
Cleaning the Outside of the Printer
To remove stains, clean the outside of the printer using a soft, damp, cloth moistened with a
mild neutral detergent. Do not spray detergent directly onto the printer.
Warning: To prevent electric shock, turn the printer off and unplug the power cord from the
electrical outlet before cleaning the printer.
Use only an approved toner vacuum to clean the printer. Do not lubricate the printer with oil.
Cleaning the Density Sensor
The printer displays a message when the density sensor needs cleaning. To clean the density
sensor:
1. Push up the latch on the front of the printer to open Front Door A.
6300-006
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Cleaning the Printer
2. Remove the transfer roller. Squeeze together the orange tabs at both sides of the transfer
roller, and gently lift it out of the printer.
Caution: Avoid touching the surface of the roller.
6300-023
3. Use a dry towel or cotton swab to clean the density sensor.
Caution: Do not use isopropyl alcohol or canned air on the sensor.
6300-012
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Cleaning the Printer
4. Reinstall the transfer roller.
■
Insert the rounded ends of the transfer roller into the curved black guides inside the
printer.
6300-024
■
Lock the transfer roller into the printer by pushing down on the orange tabs until you
hear a click.
6300-025
5. Close Front Door A.
6300-064
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Ordering Supplies
Ordering Supplies
This section includes:
■
■
■
■
Certain consumables and routine maintenance items need to be ordered occasionally. Each
item includes installation instructions in the package.
Consumables
Toner cartridges (Cyan, Magenta, Yellow, and Black)
6300_6350supplies, be sure to order the correct replacement for your printer.
The high-capacity toner cartridges for the Phaser 6300 and the Phaser 6350 printers are
different and not compatible.
Routine Maintenance Items
■
■
■
■
Fuser
Transfer Roller
Imaging Unit
Feed Roller Kit
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Ordering Supplies
When to Order Supplies
The control panel displays a warning when the supply nears its replacement time. Verify that
you have replacements on hand. It is important to order these supplies when the messages first
appear to avoid interruptions to your printing. The control panel displays an error message
when the supply must be replaced.
To view the current status of your printer supplies, print the Supplies Usage page:
1. On the control panel, select Information, and then press the OK button.
2. Select Supplies Info, and then press the OK button.
3. Select Supplies Usage Page to print.
To order supplies, contact your local reseller or go to www.xerox.com/office/
Caution: Use of non-Xerox supplies is not recommended. The Xerox Warranty, Service
Agreements, and Total Satisfaction Guarantee do not cover damage, malfunction, or
degradation of performance caused by use of non-Xerox supplies, or the use of Xerox supplies
not specified for this printer. The Total Satisfaction Guarantee is available in the United States
and Canada. Coverage may vary outside these areas; please contact your local representative
for details.
Recycling Supplies
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Requesting a Maintenance Kit
Requesting a Maintenance Kit
A long-life maintenance kit is required once your printer reaches 300,000 pages. The long-life
maintenance kit contains:
■
■
■
Developers (Cyan, Magenta, Yellow, and Black)
Feed Roller Kit
Registration Roller
When you receive a warning message, contact a Xerox support representative. For the
Customer Support phone numbers, see the information sheet that shipped with your printer, or
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Moving and Repacking the Printer
Moving and Repacking the Printer
This section includes:
■
■
■
See also:
Precautions for Moving the Printer
To view precautions and guidelines for safely moving your printer, see the User Safety
appendix in this user guide.
Moving the Printer Within the Office
The printer can be safely moved from one location within an office to another as long as it
travels in an upright position, gently over smooth surfaces. Any jarring movement, such as
pushing the printer over a raised door threshold or across a parking lot, can damage the printer.
Preparing the Printer for Shipment
Repack the printer using the original packing material and boxes or a Xerox repackaging kit.
Additional instructions for repacking the printer are provided in the repackaging kit. If you do
not have all the original packaging, or are unable to repackage the printer, contact your local
Xerox service representative.
Caution: Do not remove the toner cartridges; leave them locked in the normal operating
position.
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Troubleshooting
This chapter includes:
■
■
See also:
Troubleshooting video tutorials at www.xerox.com/office/6300_6350support
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Clearing Paper Jams
Clearing Paper Jams
This section includes:
■
■
■
■
■
■
See also:
Preventing Jams
To reduce the frequency of paper jams, follow the guidelines and instructions in the Printing
Basics chapter of this guide. It includes information about supported paper and media,
guidelines for usage, and instructions for properly loading paper in the trays.
Misfeed at Tray 1 (MPT)
To clear the misfeed:
1. Remove the jammed paper from Tray 1 (MPT).
6300-013
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Clearing Paper Jams
2. Push up the latch on the front of the printer to open Front Door A.
6300-066
3. Remove any jammed paper.
6300-016
4. Close Front Door A.
6300-064
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Clearing Paper Jams
5. Load the paper in Tray 1 (MPT).
■
■
■
Verify that the paper is clean and not stuck together.
Do not load the paper above the fill line.
Adjust the paper guides to fit the paper.
MAX
6300-008
Misfeed at Trays 2-5
To clear the misfeed:
1. Pull the tray specified on the control panel completely out of the printer.
6300-113
2. Remove any crumpled paper from the tray.
6300-014
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Clearing Paper Jams
3. Verify that the paper is loaded correctly in the tray below the fill line. Adjust the paper
guides to fit the paper.
6300-105
4. Remove any jammed paper from inside the printer tray slot. Verify that all scraps of paper
are removed.
6300-015
5. Insert the tray into the tray slot, and push it completely into the printer.
6300-036
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Clearing Paper Jams
6. Push up the latch on the front of the printer to open Front Door A.
6300-066
7. Remove any jammed paper.
6300-016
8. Close Front Door A.
6300-064
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Clearing Paper Jams
Jam at the Fuser
To clear the jam:
1. Press the button on the right side of the printer to open Front Door B.
6300-039
2. Pull up the two green levers at both ends of the fuser.
Warning: The fuser is hot. To prevent burns, do not touch the black part of the fuser.
6300-061
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Clearing Paper Jams
3. Remove the jammed paper.
6300-063
4. Completely push down the two green levers at both ends of the fuser.
6300-062
5. Close Front Door B.
6300-094
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Clearing Paper Jams
Jam at the Duplex Unit
To clear the jam:
1. Press the button on the right side of the printer to open Front Door B.
6300-039
2. Remove the jammed paper.
6300-019
3. Close Front Door B.
6300-094
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Clearing Paper Jams
Jam at Registration Roller
To clear the jam:
1. Pull Tray 2 completely out of the printer.
6300-113
2. Remove the jammed paper from inside the printer tray slot. Confirm that all scraps of
paper are removed.
6300-014
3. Insert Tray 2 into the tray slot, and push the tray completely into the printer.
6300-036
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Clearing Paper Jams
4. Push up the latch on the front of the printer to open Front Door A.
6300-066
5. Remove any jammed paper.
6300-016
6. Close Front Door A.
6300-064
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Getting Help
Getting Help
This section includes:
■
■
■
■
Xerox provides several automatic diagnostic tools to help you produce and maintain print
quality.
See also:
Control Panel Messages
The control panel provides you with information and troubleshooting help. When an error or
warning condition occurs, the control panel displays a message informing you of the problem.
In many cases, the control panel also displays an animated graphic showing the location of the
problem, such as the location of a paper jam.
Press the Help button on the control panel to view additional information about the message or
menu displayed. The Help button is labeled with an ?.
READY TO PRINT
Walk-Up Features
Information
Paper Tray Setup
Printer Setup
Troubleshooting
CMYK
6300-069
PrintingScout Alerts
PrintingScout is a tool that is installed with your Xerox printer driver. It automatically checks
the printer status when you send a print job. If the printer is unable to print your job,
PrintingScout automatically displays an alert on your computer screen to let you know that the
printer needs attention. Click the alert to view instructions explaining how to fix the problem.
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Getting Help
PhaserSMART Technical Support
PhaserSMART Technical Support is an automated, internet-based support system that uses
your default web browser to send diagnostic information from your printer to the Xerox
website for analysis. PhaserSMART Technical Support examines the information, diagnoses
the problem, and proposes a solution. If the problem is not resolved with the solution,
PhaserSMART Technical Support assists you in opening a Service Request with Xerox
Customer Support.
To access PhaserSMART Technical Support:
2. Enter your printer’s IP address in the browser window.
3. Follow the instructions on the screen.
Web Links
Xerox provides several websites that offer additional help on your
Phaser 6300⁄6350 printer. A set of Xerox links is installed in your web browser’s
Favorites folder when you install the Xerox printer drivers on your computer. The
Troubleshooting tab in your Windows printer driver also includes useful links. Use the
following websites to obtain more information.
Resource
Link
PhaserSMART Technical Support automatically
diagnoses problems on your networked printer and
proposes solutions:
infoSMART Knowledge Base (used by Xerox
Customer Support staff) offer solutions for issues,
such as error codes, print quality, paper jams,
software installation, networking, and more:
Technical support information for your printer
includes online Technical Support, driver downloads,
documentation, videos tutorials, and much more:
Supplies for your printer:
A resource for tools and information, such as
interactive tutorials, printing templates, helpful tips,
and customized features to meet your individual
needs:
Local sales and support center:
Printer registration:
Material Safety Data Sheets (English only) identify
materials, and provide information on safely handling
and storing hazardous materials:
Information about recycling supplies:
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User Safety
Your printer and the recommended supplies have been designed and tested to meet strict safety
requirements. Attention to the following information ensures the continued safe operation of
your printer.
Electrical Safety
■
Use the power cord supplied with your printer.
■
Plug the power cord directly into a properly grounded electrical outlet. Make sure each
end of the cord is securely connected. If you do not know if an outlet is grounded, ask an
electrician to check the outlet.
■
Do not use a ground adapter plug to connect the printer to an electrical outlet that does not
have a ground connection terminal.
■
■
Do not use an extension cord or power strip.
Verify that the printer is plugged into an outlet that is capable of providing the correct
voltage and power. Review the printer’s electrical specification with an electrician if
necessary.
Warning: Avoid the potential of electrical shock by ensuring that the printer is properly
grounded. Electrical products may be hazardous if misused.
■
■
■
Do not place the printer in an area where people might step on the power cord.
Do not place objects on the power cord.
Do not block the ventilation openings. These openings are provided to prevent overheating
of the printer.
■
Do not drop paper clips or staples into the printer.
Warning: Do not push objects into slots or openings on the printer. Making contact with a
voltage point or shorting out a part could result in fire or electrical shock.
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If you notice unusual noises or odors:
1. Turn off the printer immediately.
2. Disconnect the power cord from the electrical outlet.
3. Call an authorized service representative to correct the problem.
The power cord is attached to the printer as a plug-in device at the back of the printer. If it is
necessary to disconnect all electrical power from the printer, disconnect the power cord from
the electrical outlet.
Warning: Do not remove the covers or guards that are fastened with screws unless you are
installing optional equipment and are specifically instructed to do so. Power should be OFF
when performing these installations. Except for user-installable options, there are no parts that
you can maintain or service behind these covers.
Note: Leave the printer on for optimum performance; it does not pose a safety hazard.
The following are hazards to your safety:
■
■
■
The power cord is damaged or frayed.
Liquid is spilled into the printer.
The printer is exposed to water.
If any of these conditions occur, do the following:
1. Turn off the printer immediately.
2. Disconnect the power cord from the electrical outlet.
3. Call an authorized service representative.
Laser Safety
With specific regard to lasers, this printer complies with laser product performance standards
set by governmental, national, and international agencies and is certified as a Class 1 Laser
Product. The printer does not emit hazardous light because the beam is totally enclosed during
all modes of customer operation and maintenance.
Maintenance Safety
■
■
■
Do not attempt any maintenance procedure that is not specifically described in the
documentation supplied with your printer.
Do not use aerosol cleaners. The use of supplies that are not approved may cause poor
performance and could create a hazardous condition.
Do not burn any consumables or routine maintenance items. For information on Xerox
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Operational Safety
Your printer and supplies were designed and tested to meet strict safety requirements. These
include safety agency examination, approval, and compliance with established environmental
standards.
Your attention to the following safety guidelines helps to ensure the continued, safe operation
of your printer.
Printer Location
Place the printer in a dust-free area within a temperature range of 41° F to 90° F (5° C to
32° C) and a relative humidity range of 15 percent to 85 percent.
Printer Clearance
Place the printer in an area where there is adequate space for ventilation, operation, and
servicing. The recommended minimal spacing is:
Overhead Clearance:
■
350 mm (14 in.) above the printer
Total Height Requirements:
■
■
■
Printer: 457 mm (18.3 in.)
Add 130 mm (5.2 in.) for the 550-Sheet Feeder.
Add 341 mm (13.6 in.) for the 1100-Sheet High-Capacity Feeder.
Other Clearances:
■
■
■
■
100 mm (4 in.) behind the printer
600 mm (24 in.) in front of the printer
100 mm (4 in.) on the left side of the printer
100 mm (4 in.) on the right side of the printer
Operational Guidelines
■
Do not block or cover the slots and openings on the printer. The printer may overheat
without adequate ventilation.
■
■
■
For optimum performance, use the printer at elevations below 3,000 m (11,480 ft.).
Do not place the printer near a heat source.
Do not place the printer in direct sunlight to avoid exposing light-sensitive components
when the doors are open.
■
■
Do not place the printer in line with the cold air flow from an air conditioning system.
Place the printer on a level, solid non-vibrating surface with adequate strength for the
weight of the printer. It should be within 2° of horizontal with all four feet in solid contact
with the surface. The base printer weight without any packaging materials is
approximately 35 kg (77 lb.).
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Printing Safety Guidelines
■
■
Wait 10-15 seconds between turning the printer off and on.
Keep hands, hair, neckties, etc., away from the exit and feed rollers.
When the printer is printing:
■
Do not remove the paper source tray that you selected in either the printer driver or control
panel.
■
■
Do not open the doors.
Do not move the printer.
Printer Supplies
■
Use the supplies specifically designed for your printer. The use of unsuitable materials
may cause poor performance and a possible safety hazard.
■
Follow all warnings and instructions marked on, or supplied with, the printer, options, and
supplies.
Caution: Use of non-Xerox supplies is not recommended. The Xerox Warranty, Service
Agreements, and Total Satisfaction Guarantee do not cover damage, malfunction, or
degradation of performance caused by use of non-Xerox supplies, or the use of Xerox supplies
not specified for this printer. The Total Satisfaction Guarantee is available in the United States
and Canada. Coverage may vary outside these areas; please contact your local representative
for details.
Moving the Printer
Follow these guidelines to avoid injuring yourself or damaging the printer:
■
Turn off the printer and unplug all power cables before moving the printer.
6300-011
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■
■
Always use two people to lift the printer.
Always lift the printer from the designated lift points.
35 kg
77 lb.
6300-070
■
Do not place any food or liquids on the printer.
Caution: Damage to the printer resulting from improper moving or failure to repackage the
printer properly for shipment, is not covered by the warranty, service agreement, or Total
Satisfaction Guarantee. The Total Satisfaction Guarantee is available in the United States and
Canada. Coverage may vary outside these areas; please contact your local representative for
details.
Phaser® 6300/6350 Color Laser Printer
A-5
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Symbols Marked on Product
Use caution (or draws attention to a particular
component). See the manual(s) for information.
Hot surface on or in the printer. Use caution to
avoid personal injury.
Do not touch the imaging unit.
Do not burn the item.
It may take 30 minutes for the fuser to cool down.
00:30
Do not shake the imaging unit.
Phaser® 6300/6350 Color Laser Printer
A-6
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Index
color correction
colors
Symbols
Numerics
1100-Sheet High-Capacity Feeder
128 MB, 256 MB, and 512 MB memory
cards
550-Sheet Feeder
printed colors do not match monitor
colors, 4-11
connection
A
choosing a network connection method,
2-3
B
banner size paper
custom size paper
C
changing printer settings
D
DHCP
Phaser® 6300/6350 Color Laser Printer
Index-1
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Index
drivers
guidelines
duplex unit
Dynamic Domain Name Service (DDNS),
2-7
H
E
envelopes
I
information
installing printer drivers
IP addresses
F
features
J
G
jams
L
labels
glossy paper
loading in Tray 1 (MPT), 3-35
latch
Phaser® 6300/6350 Color Laser Printer
Index-2
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Index
loading
O
options
glossy paper in Tray 1 (MPT), 3-35
P
pages
M
Macintosh
manual feed
paper
paper jams
media
modes
N
network
paper type
network addresses
Phaser® 6300/6350 Color Laser Printer
Index-3
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Index
print-quality problems
printed colors do not match monitor
colors, 4-11
printing
R
registration roller
S
printing options
printing preferences
selecting printing preferences (Windows),
3-16
specialty media
supplies
Phaser® 6300/6350 Color Laser Printer
Index-4
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Index
U
T
TCP/IP addresses
transparencies
W
Windows
X
trays
Trays 2-5
troubleshooting
two-sided prints
Phaser® 6300/6350 Color Laser Printer
Index-5
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