IP1012 AL
Owner’s Guide
IP1012 AL
Inverter/Charger
with Ignition
Protection
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IP1012 AL Inverter/
Charger with Ignition
Protection
Owner’s Guide
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About Xantrex
Xantrex Technology Inc. is a world-leading supplier of advanced power electronics and controls with
products from 50 watt mobile units to 1 MW utility-scale systems for wind, solar, batteries, fuel cells,
microturbines, and backup power applications in both grid-connected and stand-alone systems. Xantrex
products include inverters, battery chargers, programmable power supplies, and variable speed drives
that convert, supply, control, clean, and distribute electrical power.
Trademarks
IP1012 AL Inverter/Charger with Ignition Protection is a trademark of Xantrex International. Xantrex is
a registered trademark of Xantrex International.
Other trademarks, registered trademarks, and product names are the property of their respective owners
and are used herein for identification purposes only.
Notice of Copyright
©IP1012 AL Inverter/Charger with Ignition Protection Owner’s Guide April 2007 Xantrex
International. All rights reserved.
Exclusion for Documentation
UNLESS SPECIFICALLY AGREED TO IN WRITING, XANTREX TECHNOLOGY INC. (“XANTREX”)
(A) MAKES NO WARRANTY AS TO THE ACCURACY, SUFFICIENCY OR SUITABILITY OF ANY TECHNICAL OR
OTHER INFORMATION PROVIDED IN ITS MANUALS OR OTHER DOCUMENTATION.
(B) ASSUMES NO RESPONSIBILITY OR LIABILITY FOR LOSSES, DAMAGES, COSTS OR EXPENSES, WHETHER
SPECIAL, DIRECT, INDIRECT, CONSEQUENTIAL OR INCIDENTAL, WHICH MIGHT ARISE OUT OF THE USE OF
SUCH INFORMATION. THE USE OF ANY SUCH INFORMATION WILL BE ENTIRELY AT THE USER’S RISK; AND
(C) REMINDS YOU THAT IF THIS MANUAL IS IN ANY LANGUAGE OTHER THAN ENGLISH, ALTHOUGH
STEPS HAVE BEEN TAKEN TO MAINTAIN THE ACCURACY OF THE TRANSLATION, THE ACCURACY CANNOT
BE GUARANTEED. APPROVED XANTREX CONTENT IS CONTAINED WITH THE ENGLISH LANGUAGE
VERSION WHICH IS POSTED AT WWW.XANTREX.COM.
Date and Revision
April 2007 Revision A
Part Number
975-0337-01-01
Product Number
805-1011
Contact Information
Telephone: 1 800 670 0707 (toll free North America)
1 360 925 5097 (direct)
Fax:
1 800 994 7828 (toll free North America)
1 360 925 5143 (direct)
Email:
Web:
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About This Guide
Purpose
The purpose of this Owner’s Guide is to provide explanations and
procedures for installing, operating, maintaining, and troubleshooting the
IP1012 AL Inverter/Charger with Ignition Protection.
Scope
The Guide provides safety guidelines, detailed planning and setup
information, procedures for installing the inverter, as well as information
about operating and troubleshooting the unit. It does not provide details
about particular brands of batteries. You need to consult individual
battery manufacturers for this information.
Audience
The Guide is intended for anyone who needs to install and operate the
IP1012 AL Inverter/Charger with Ignition Protection. Installers should be
certified technicians or electricians.
Organization
This Guide is organized into four chapters and an appendix.
Chapter 1, “Introduction” describes the main performance and protection
features of the IP1012 AL Inverter/Charger with Ignition Protection.
Chapter 2, “Operation” explains how to calculate the size of the loads you
can run from the IP1012 AL. It also provides guidelines to help you run
loads safely and efficiently.
Chapter 3, “Maintenance” provides procedures for checking the terminal
connections on the inverter/charger, disconnecting the IP1012 AL from
the batteries, changing the overcurrent protection fuse and removing or
connecting the AC input and output cables.
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Safety
Chapter 4, “Troubleshooting” provides information to help you identify
common problems which may occur. Read this chapter before calling
your authorized Xantrex dealer. If you cannot solve the problem, record
the details as suggested on “Information About Your System” on
page WA–4, then call your dealer.
Appendix A contains the inverter, charger, and transfer specifications for
the IP1012 AL. The specifications show rating curves for output surge,
current versus temperature, and pass-through current. Appendix A also
illustrates the three-stage charging profile used by the unit.
Conventions Used
The following conventions are used in this guide.
WARNING
Warnings identify conditions or practices that could result in personal injury or
loss of life
CAUTION
Cautions identify conditions or practices that could result in damage to the unit or
other equipment.
Important: These notes describe things which are important for you to know,
but not as serious as a caution or warning.
Related Information
You can find more information about Xantrex Technology Inc. as well as
its products and services at www.xantrex.com
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Important Safety Information
Important:: Save these instructions. This guide contains important
safety and operating instructions for the IP1012 AL Inverter/Charger with
Ignition Protection.
General Precautions
1. Before using the inverter/charger, read all appropriate sections of this
guide and any cautionary markings on the inverter and the batteries.
2. Use the grounded AC cord supplied when connecting to AC input
power (qualified external AC which is when the external AC power is
100–130 Vac/54–66 Hz). Do not remove or attempt to defeat the
ground connection to the qualified external AC source in any way. If
an extension cord is necessary, ensure that it is at least 12 AWG and
no longer than 12 feet in length.
3. If possible, plug the inverter/charger into an AC source outlet that is
protected by a Ground Fault Circuit Interrupting (GFCI) device;
either a breaker or outlet.
4. Do not operate the inverter/charger if it has received a sharp blow,
been dropped, or otherwise damaged. If the unit is damaged, return it
to your authorized Xantrex dealer.
5. Do not dismantle the inverter/charger; it contains no user- serviceable
parts. Attempting to service the unit yourself could cause electrical
shock or fire. Internal capacitors remain charged after all power
is disconnected.
6. To reduce the risk of electrical shock, turn off the inverter/charger
from the remote switch, then disconnect both AC (shorepower) and
DC (battery) power from the unit before working on any circuits
connected to it. Turning off the remote On/Off switch alone does not
reduce this risk.
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Safety
Precautions When Working With Batteries
1. Follow all instructions published by the battery manufacturer and the
manufacturer of the equipment in which the battery is installed.
2. Make sure the area around the battery is well ventilated.
3. Never smoke or allow a spark or flame near the vehicle engine or a
battery.
4. Use caution to reduce the risk of dropping a metal tool on a battery. It
could spark or short circuit the battery or other electrical parts and
cause an explosion.
5. Remove metal items like rings, bracelets, and watches when working
with lead-acid batteries. These batteries produce a short-circuit
current high enough to weld a ring, other metal jewellery or tools,
thus causing severe burns.
6. If you need to disconnect a battery, always remove the negative
terminal from the battery first. Make sure all accessories are off so
you don’t cause an arc.
7. Before making the final connection to a battery, be sure the polarity is
correct; negative-to-negative, and positive-to-positive.
8. When you are making the final connection to a battery, you will see a
spark and hear a loud pop. This spark and popping sound is normal.
Precautions for Using Rechargeable Devices
Most battery-operated equipment uses a separate charger or transformer
that is plugged into an AC receptacle and produces a low voltage output.
If the label on the AC adapter or charger states that the adapter or charger
produces a low voltage AC or DC output (less than 30 volts), the inverter/
charger can power this charger or adapter safely.
Some chargers for small nickel-cadmium batteries can be damaged if
connected to the inverter/charger. Do not use the following loads and
appliances:
•
Small battery-operated appliances like flashlights, razors, and night
lights that can be plugged directly into an AC receptacle to recharge.
•
Some chargers for battery packs used in hand power tools. These
types of chargers display a warning label stating that dangerous
voltages are present at the battery terminals.
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Contents
Important Safety Information - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -v
1
Introduction
Inverter/charger Features - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 1–2
Operating Features - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 1–3
2
Operation
Planning for AC Loads - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 2–2
Type of Loads - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 2–2
AC loads - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 2–2
DC loads - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 2–3
Problem loads - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 2–3
Ambient Temperature - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 2–3
Calculating Size of an AC Load - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 2–4
Running the Alternator While Operating AC and DC Loads - - - - - - - - - - - - - - 2–7
Using the Remote Switch- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 2–9
Operating the Inverter/Charger - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 2–11
Turning the Inverter On and Running Loads - - - - - - - - - - - - - - - - - - - - - - - - 2–11
Running in Extremes Of Hot or Cold Temperatures - - - - - - - - - - - - - - - - - - - 2–11
Restarting After a Shutdown - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 2–11
Battery Charging - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 2–12
Using Shorepower - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 2–12
Miscellaneous Hints - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 2–12
3
Maintenance
Maintaining the Inverter/charger - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3–2
Checking Terminals - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3–2
Disconnecting and Connecting the Batteries - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3–3
Disconnecting - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3–3
Connecting - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3–3
Replacing the Fuse - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3–4
Removing and Reconnecting AC Cables - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3–6
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Contents
4
Troubleshooting
Troubleshooting- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 4–2
Common Problems - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 4–2
Blinking Lights on the Remote Switch - - - - - - - - - - - - - - - - - - - - - - - - - - - - 4–3
A
Specifications
Physical Specifications - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -A–2
Inverter Specifications - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -A–3
Charger Specifications - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -A–4
Transfer and General Specifications - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -A–5
Rating Curves and Charging Profiles- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -A–6
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Introduction
1
Chapter 1, “Introduction” describes the main
performance and protection features of the IP1012 AL
Inverter/Charger with Ignition Protection.
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Introduction
Inverter/charger Features
Features
The IP1012 AL is an ignition-protected, modified sine wave inverter/
charger weighing about 40 pounds (18 kg). It is sealed, dust and water
resistant, and can be mounted where it may be exposed to the elements.
Figure 1-1 shows its main features.
Consult Appendix A, “Specifications” for more detailed information
about the unit.
7
6
1
5
2
3
4
Figure 1-1 Features of the inverter/charger
1–2
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Operating Features
Feature
Description
Positive terminal with terminal cap on
1
2
3
4
5
6
7
External DC fuse with fuse cover on
Ambient Air Temperature sensor
AC output connector
AC input connector
Inverter/charger control connector
Negative terminal with terminal cap on
Location
Ignition protection for safe operation in applications that require ignition
protected equipment such as gasoline engine rooms or in a battery box.
Ingress protected (IP66) for wet applications where the inverter will be
cleaned with low pressure jets of water.
Operating Features
Inverter/charger
The inverter/charger functions as an inverter or as a charger depending
upon the operational conditions. When the unit is inverting, it is said to be
in invert mode and is referred to as an inverter. When the unit is charging,
it is in charge mode and is referred to as a charger.
The unit can only operate in charge mode when external AC power
referred to as “shorepower” is connected.
Inverter
features
The IP1012 AL offers the following inverter features:
•
Ability to run many of the same appliances that you use at home
You can operate TVs, VCRs, satellite receivers, computers, hair
dryers, and small power tools for example. You can also run multiple
loads up to 1000 watts in total.
•
Surge capability
The IP1012 AL will manage loads up to 3000 watts for short periods
of time as long as the peak current is less than 36 amps.
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Introduction
•
•
Low voltage shutdown
The inverter shuts off when your batteries reach a predetermined
voltage set in the microprocessor to protect batteries from permanent
damage. Low voltage shutdown also monitors frequency and voltage,
and protects against overload, short circuits and over-temperature.
Automatic shutdown after 8 hours for loads less than 15 ±5 watts
This feature prevents the inverter from draining the batteries if it is
left on without a load.
Charger
features
The IP1012 AL offers the following charger features:
•
3-stage charging with 50 amps maximum charging current for 12V
battery type when shorepower is connected, to ensure your batteries
are always charged
•
Automatic transfer to invert mode
When the AC shorepower cord is disconnected, the unit automatically
switches to invert mode. When AC shorepower is available again, the
inverter automatically switches to charging/pass-through mode.
•
Load management capability which temporarily reduces charging
current to the batteries when a large AC load is applied to the inverter
output. This capability helps reduce the chance of tripping the
shorepower breaker.
1–4
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Operation
2
Chapter 2, “Operation” explains how to calculate the
size of the loads you can run from the IP1012 AL. It
also provides guidelines to help you run loads safely
and efficiently.
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Operation
Planning for AC Loads
AC load
AC load refers to an AC appliance you want to operate from the inverter/
charger. Loads include most appliances that you can plug into a standard
120 volt household electrical outlet.
Variables
affecting AC
loads
The IP1012 AL inverter/charger can power a wide range of loads. The
size of the load and the length of time you can operate it depends on
variables such as:
•
•
•
type of load,
ambient temperature,
size, state of charge, temperature, and condition of batteries.
The larger your battery capacity and the higher the state of charge, the
longer the inverter/charger can run your AC loads. Battery capacity is
reduced as battery temperature lowers.
Type of Loads
AC loads
The way in which an AC load draws power may determine how
effectively it can be powered from the inverter/charger.
Resistive loads
Inductive loads
Toasters, coffee pots, and incandescent lights are examples of resistive
loads which do not need a high start-up current to start running. They use
a resistive heater element to generate heat or light. They are the simplest
and easiest loads for an inverter/charger to run. Large resistive loads, such
as electric stoves and water heaters, are impractical since their high power
requirements quickly drain the batteries.
TVs, VCRs, stereos, computers, and electric motors (power tools,
vacuum cleaners, for example) are examples of inductive loads which
surge on start up. They require a high startup current compared to a
resistive load such as a toaster or coffee pot. Depending upon its size, the
motor can take as much as six times of its operating current to start than it
does to keep it running once it has started. This surge can sometimes
exceed the inverter/charger’s maximum output rating and the inverter will
shut down.
2–2
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Planning for AC Loads
DC loads
DC loads are those that run off a 12 volt electrical system. A few
examples of DC loads are:
•
marker lights, headlights, vehicle lighting, other lights using DC
power
•
•
•
•
DC refrigerators
VHF radios
factory-installed radios or sound systems
pumps, lights, fans, power vents, LPG leak detector, toilet, and some
water heaters.
DC loads and the inverter/charger both rely on the batteries for power.
Many DC loads running at one time will shorten the operating times of
AC loads.
Problem loads
Problem loads are loads you should not operate from the inverter/charger
because they may be damaged or may not operate properly:
•
•
•
dimmer switches
some small rechargeable hand-power tools
small battery-operated appliances such as flashlights, razors, night
lights
•
variable speed motors
Ambient Temperature
Ambient
The ambient temperature, that is, the air temperature around the inverter/
temperature
charger, will affect its output power.
Ambient temperature can rise when the vehicle is exposed to hot weather
conditions or cabin heat from heaters.
Temperature
and power
Generally, the output power decreases as the temperature increases. For
example, at 77 °F (25 °C) the unit delivers 1000 watts for as long as you
have sufficient battery power. At 104 °F (40 °C) it delivers 1000 watts for
up to 30 minutes before shutting down, 2000 watts for 2 minutes, or 750
watts continuous.
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Operation
Figure 2-1 shows the relationship between ambient temperatures and the
length of time the unit will supply an output power level. Choose the
curve with the temperature range most closely approximating that of the
inverter/charger location, then look for the time in minutes. The
intersection of the time and temperature will indicate approximately the
output power of the unit. For example, between – 40 °F and 77 °F
(-40 °C to 25 °C), you will get 3000 watts for approximately one minute
or 2500 watts for 3 minutes. Times shown in this graph may vary with the
actual operating conditions.
3000
2500
2000
1500
1000
500
0
1
10
100
Time (minutes)
-40 to 25C
– 40 to 77 F
40C
104 F
55C
70C
85C
158 F
185 F
131 F
Figure 2-1 Output power versus time and temperature
Calculating Size of an AC Load
Operating time
To determine how long you can run your loads:
1. List all the AC loads you think you will use and determine their
power requirement. You can usually find this information on a label
near the power cord on the appliance.
2. Look in Table 2-1 on page 2–6 to find the load’s operating time or the
operating time of a similarly sized appliance. The operating times
shown in the table indicate approximately how long a load will run
before the inverter/charger shuts down to prevent battery damage.
2–4
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Planning for AC Loads
3. To find the running time for several loads running simultaneously,
add their total wattage and look for an appliance with similar power
requirement in Table 2-1.
Battery
The information in Table 2-1 assumes:
condition
•
there is a properly maintained 12 volt 400 amp-hour battery bank, for
example, 4 Group 31 (100Ah) deep-cycle truck batteries or 2 Group
4D batteries
•
the batteries have not been damaged by deep discharge and are
relatively new
Factors
Consider these factors when you are calculating loads:
affecting load
•
•
•
Loads that exceed 1000 watts may be run for a short time (about one
minute).
Loads which run continuously such as a reading light, TV or
computer should not exceed more than 1000 watts in total.
Poor battery condition, low battery capacity, low battery temperature,
and high ambient temperature will shorten the operating times listed
in the table.
•
The presence of DC loads will reduce the operating times of the AC
loads.
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Operation
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Planning for AC Loads
Running the Alternator While Operating AC and DC Loads
Recharging
Running the alternator does not guarantee that the battery is being fully
recharged by the alternator if you are running a combination of large AC
and DC loads.
The alternator must provide more power than the draw of the combined
DC and AC loads for your battery to fully recharge.
Example
This example for a 12 volt battery shows what happens if the alternator is
overloaded.
92 A
1100 W (DC)
AC Loads
(1000 W)
IP1012 AL
Alternator
(130 A)
12 Volt Battery
Owner Installed
Loads
38 A
Factory
Installed
DC Loads
Figure 2-2 AC and DC loads powered by the alternator
The alternator is charging at 130 amps while the engine is running and
there is a 1000 W (AC) load.
The efficiency of the inverter/charger is approximately 90%, which
means it is drawing about 1100 W (DC) from the battery or 92 amps. This
leaves 38 amps for all DC loads. If the DC loads require more than 38
amps, the battery will actually discharge even though the alternator is
running.
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Operation
Indication
If the alternator is overloaded the:
•
•
•
battery voltage gauge on the instrument panel begins dropping from
approximately 14 volts towards 12 volts,
battery power on the remote switch indicator signals a low battery
with a slow blink,
inverter shuts down at 10.4 volts and AC loads will stop operating.
The battery voltage gauge will climb again as the alternator now has
enough power to charge the battery
Solutions
Comment
You can reduce the AC or DC load on the battery or, for continuous
operation of large AC and DC loads you can consider installing a larger
alternator.
Small alternator overloads may not be immediately noticeable and can
take several hours to discharge the batteries. Large overloads will
discharge the battery in a shorter time.
At low engine RPMs the alternator current will drop significantly causing
alternator overload to occur even with reduced AC and DC loads.
2–8
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Using the Remote Switch
Using the Remote Switch
Switch settings
The switch shown in Figure 2-3 is used to disable the inverter. The
charger is always on as long as shorepower is connected regardless of the
switch position.
If the switch is …
The inverter is …
On
Providing AC to the outlets when there is no
shorepower and the battery voltage is acceptable.
Off
Providing pass-through AC to the outlets only if
there is shorepower. The inverter is disabled and
will not provide AC power in the absence of
shorepower.
1
2
Indicator
lights
3
Switch
On
Off
Figure 2-3 Remote switch with indicator lights
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Operation
Switch
indicators lights
The switch indicator lights (i.e., LED) provide information about the
operating state of the inverter/charger. Under normal operating conditions
the lights will behave like this:
1
Float
When green LED is solid ON, the charge cycle is
completed. It also means that the Charger On
yellow LED turns off.
Charger indicator
lights
2
Charger On
When yellow LED is solid ON, it indicates that:
AC shore power is within operating voltage range,
relay is connected from shore power to AC output,
and the charger is actively charging.
AC Low/High When yellow LED is flashing, it indicates that
although AC shore power is present, that it may or
may not be within the operating voltage range.
Refer to Table 4-2, “Charger indicator blink
patterns” on page 4–4 for more information.
Inverter indicator
light
3
Inverter On
Unit Error
When yellow LED is solid ON, it indicates the unit
is currently inverting. Therefore, the AC output is
active.
When yellow LED is flashing, it indicates that a
faulty condition has occurred. Refer to Table 4-3,
“Inverter indicator blink patterns” on page 4–4 for
more information.
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Operating the Inverter/Charger
Operating the Inverter/Charger
This section provides guidelines for operating the IP1012 AL.
Turning the Inverter On and Running Loads
To run loads:
1. Turn the remote switch on by pressing to the right.
2. Check that the Inverter indicator is illuminated and Charge indicator
is off if you are not connected to shorepower.
3. Connect appliances one at a time to the inverter/charger. Don’t
connect too many high-surge appliances at once. Some appliances
may halt or dim momentarily while another is starting up.
Running in Extremes Of Hot or Cold Temperatures
Hot
In extremely hot conditions, the inverter may shut down sooner than it
would in normal or cold temperatures.
When the ambient temperature is high, reduce the number of loads.
Cold
In extreme cold temperatures, your batteries may have less stored energy.
At 0 °F (– 18 °C) your battery has only half the standby power than it has
at 77 °F (25 °C).
Restarting After a Shutdown
If the loads stop operating suddenly, it usually means that the battery
voltage is too low or you have drawn too much power for too long. Try
restarting the inverter by turning the switch off, then on again. If you are
running several loads, try disconnecting one or two of them before
restarting. If the load doesn’t start right away, let the inverter rest a few
minutes, then try again. The sudden stoppage means your batteries should
be recharged as soon as possible. If the inverter still refuses to power your
loads, start the vehicle to charge the batteries.
Note: Turning the switch off, then on again to restart after a
shutdown should only be considered a temporary measure. The
batteries likely need to be recharged.
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Operation
Battery Charging
Connection
cord
When you are connected to shorepower, the Charge indicator is
illuminated and the unit is both passing power through to the appliances
and charging the batteries. To avoid low voltage problems, make sure
your connection cord to shorepower is not too long or too light to support
the loads you are running. A 12 gauge or larger extension cord is
recommended.
AC voltage
If the Charge indicator flashes slowly (about twice per second), this
means the AC voltage is out of range and your batteries are not charging.
Using Shorepower
If you are running too many loads you may either trip the AC system
breaker if one is installed, or the shorepower breaker. Reduce the load and
reset the affected breaker.
The charger will automatically reduce battery charging if other AC loads
are connected. This feature helps to prevent nuisance tripping of the
shorepower breaker.
Miscellaneous Hints
Automatic
shutdown
The inverter automatically turns off if it has not detected any AC loads for
8 hours when AC load is less than 15W or the loads are so small the
inverter cannot detect them, such as an alarm clock or a small television
(less than 15W).
Output power
The total output of the inverter/charger is 1000 watts.
.
Note: The IP1012 AL does not provide any warning before it shuts
down. If you need to operate a critical AC load, be sure there are no
heavy loads connected and that the batteries have been recently
charged.
Connect delay
to AC power
If you are connected to shorepower, the Charge indicator should be on
and the Inverter indicator off. The Charge indicator may blink slowly
when you first apply shorepower because of a connect delay (about 30
seconds), but then will illuminate steadily.
Load failure
If any loads fail to operate, or the inverter shuts down, refer to Chapter 4,
“Troubleshooting” for suggestions.
2–12
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Maintenance
3
Chapter 3, “Maintenance” provides procedures for
•
checking the terminal connections on the inverter/
charger
•
•
•
disconnecting the IP1012 AL from the batteries
changing the overcurrent protection fuse
removing or connecting the AC input and output
cables.
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Maintenance
Maintaining the Inverter/charger
Before doing any maintenance on the IP1012 AL, review all safety
instructions in “Important Safety Information” on page v.
WARNING
The metal base of the IP1012 AL may be hot when operating in high
ambient temperatures. Do not touch the metal enclosure until the unit has
cooled down.
Checking Terminals
To check that the battery cables are firmly connected, you will need to
remove the terminal caps.
To remove the terminal cap:
1. Using a flathead screwdriver as shown in Figure 3-1, place the blade
in the lip of the cap and push it gently against the cap until it lifts off.
2. To replace the cap, place it over the terminal and push down until it
snaps into place.
3
1
2
Figure 3-1 Removing the terminal cap
3–2
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Disconnecting and Connecting the Batteries
Disconnecting and Connecting the Batteries
Disconnecting
WARNING: Explosion or Fire
Make sure the battery compartment is well ventilated. Flammable fumes
are often present when working with batteries.
To disconnect from the battery:
1. Disconnect the shorepower cable and turn the inverter/charger off
from the remote switch.
Note: If you have a DC Disconnect installed, you should open it
before proceeding to the next step.
2. Remove the inverter/charger cables from the battery by first
disconnecting the negative cable at the inverter/charger. Then
disconnect the positive and negative cables at the battery.
3. If you are replacing batteries, make sure they are flooded lead-acid or
AGM batteries and that they are all the same capacity and age as the
others in the bank.
4. Disconnect the ground wire if the unit must be removed from its
mounting bracket.
Connecting
To connect to the batteries:
1. Ensure shorepower is disconnected and the inverter/charger is off.
2. Connect the ground wire if it was previously removed.
CAUTION: Reverse Polarity
Do not connect cables in reverse polarity. If you do, the fuse will blow
and the unit could be damaged.
WARNING: Explosion or Fire
Do not proceed to the next step if flammable fumes are present.
Explosion or fire may result. Thoroughly ventilate the battery
compartment before making this connection.
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Maintenance
3. To reconnect the cables:
a) Connect one end of the positive battery cable to the IP1012 AL.
b) Connect one end of the negative battery cable to the IP1012 AL.
WARNING: Possible popping sound and sparks
Follow steps c) and d) in sequence. If you switch the steps, you may hear a
“popping” sound and see sparks when you make that connection to the negative
terminal. If flammable fumes are present, explosion or fire may result.
c) Connect the other end of the positive battery cable to the positive
terminal of the battery.
d) Connect the other end of the negative battery cable to the nega-
tive terminal of the battery.
4. Tighten to a torque of 12 to 15 ft-lbs (+/-10%).
Note: If you have a DC Disconnect installed, you should close it
before proceeding to the next step.
5. Check that the inverter is operating by enabling it from the remote
switch as explained in “Using the Remote Switch” on page 2–9.
Replacing the Fuse
WARNING: Correct Fuse Type
To reduce the risk of fire and electrical hazards, replace the fuse only
with a fuse of the same type and rating.
Using the wrong fuse type can damage the unit and void your
warranty.
The inverter/charger external DC fuse, shown in Figure 1-1, protects the
unit from causing wiring and battery damage due to over-current and
from reverse polarity when connecting the unit to the battery. If the fuse
blows for any reason, replace it with only the fuse types listed below.
•
•
Littelfuse Mega® Fast Blow, 250 A, 32 V; part number 298250
Bussmann® 250 A 48 V; part number AMG-250
Note: Additional fusing may be required seven (7) inches from
the battery post, if the inverter is located away from the batteries
with long cable runs.
3–4
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Replacing the Fuse
To replace the fuse:
1. Lift the fuse cover off as shown in Figure 3-2.
3
1
2
Figure 3-2 Removing the fuse cover
2. Remove the blown fuse and install the new fuse.
Be sure to use a lock washer when replacing the nuts. Tighten to a
torque of 4 to 5.5 ft-lb (5.5 to 7.5 Nm).
.
CAUTION: Do not overtighten fuse nuts!
3. Replace the fuse cover by placing it over the fuse and pressing down
until it snaps into place.
If the fuse blows a second time without being able to operate the unit,
do not change the fuse again. Call your authorized Xantrex dealer.
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Maintenance
Removing and Reconnecting AC Cables
To remove the AC cables:
➣ Grasp the knurled surface of the connector housing as shown in
Figure 3-3 and turn counter clockwise approximately one-half turn.
Gently pull the cable out by grasping the connector.
To reconnect:
1. Align the key of the connector with the slot on the terminal of the
IP1012 AL.
2. Insert the connector firmly. Turn the connector housing clockwise 1/2
turn until you feel resistance, then another 1/8 turn until it locks into
place.
Inverter/charger
control cable
AC input connector
AC output connector
Figure 3-3 AC input and output cables
3–6
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Troubleshooting
4
Chapter 4, “Troubleshooting” provides information to
help you identify common problems which may occur.
Read this chapter before calling your authorized
Xantrex dealer. If you cannot solve the problem,
record the details as suggested on “Information About
Your System” on page WA–4, then call your dealer.
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Troubleshooting
Troubleshooting
Common Problems
The unit shuts down during operation for four main reasons:
•
low battery—when the battery reaches approximately 10.6 Vdc for
more than four minutes with loads greater than 150 watts , or
10.8 Vdc for loads less than 150 watts. Low battery shutdown also
occurs when battery voltage reaches 10.4 Vdc for three seconds.
•
•
high battery—when the battery voltage exceeds 16 Vdc
overload—when the AC load connected to the inverter exceeds the
rated load
•
over temperature—when the internal temperature thresholds are
reached
Table 4-1 lists problems you may encounter and offers suggestions to fix
them.
Table 4-1
Troubleshooting reference
Symptom
Possible Problem
Remedy
Loads will not start when there Inverter is not turned on.
is no shorepower.
Turn the inverter on.
Batteries are at low voltage.
Recharge the batteries by running
the engine or connecting to
shorepower.
Inverter is too hot
Wait until the inverter has cooled
down.
Loads stop running almost as
soon as they start.
Load is too heavy.
Reduce the load.
Batteries are at low voltage
level.
Recharge the batteries by running
the engine or connecting to
shorepower.
Bad battery cable or corroded
battery terminals.
Check the cable and connectors.
Batteries are in poor condition. Test and replace, if necessary
4–2
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Troubleshooting
Table 4-1
Troubleshooting reference (Continued)
Symptom
Possible Problem
Remedy
Reduce the number of loads.
Loads stop operating without
warning after they have been
running.
Too many appliances have
reduced the battery voltage to Allow the inverter to cool and
shutdown level.
restart. Recharge the batteries.
Shorepower is not connected.
Ambient temperature is too
high.
Disconnect appliances and let the
unit cool down.
The inverter will not work
even after toggling the switch, disconnected at the unit
charging the batteries, and
Remote switch may be
Check that the remote switch is
firmly connected.
letting the unit cool down.
Fuse on the unit (shown in
Figure 1-1) may have blown
Replace the fuse or return the unit
to an authorized Xantrex dealer.
AC voltage at receptacles
reads low.
Wrong type of voltmeter being Use a true RMS meter
used.
In inverter mode, times to
shutdown are getting shorter
for the same kind of AC load
Bad battery cable or corroded Check the cables and connectors
battery terminals.
Batteries too old or damaged.
Replace the batteries.
Blinking Lights on the Remote Switch
You may encounter different sequences of blinking lights when the
inverter is enabled (i.e., switch is on) or the unit is charging. Light
sequences are described as follows:
Blink Level 1
Blink Level 2
Blink Level 3
Fast blink
Light is on for 1/4 second and off for
1/4 second
Slow blink
Light is on for 1/2 second and off for
1/2 second
Very slow blink
Light is on for one second and off for
one second
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Troubleshooting
Table 4-2 explains the blinking pattern of the Charger indicator when the
unit is in charge mode.
Table 4-2 Charger indicator blink patterns
Condition
Blink Level
High Battery voltage
Inverter too hot
1
2
3
Charge cycle not complete after 20 hours
Table 4-3 explains the Inverter indicator flashing pattern when the unit is
in invert mode.
Table 4-3 Inverter indicator blink patterns
Condition
Blink Level
High Battery voltage
Inverter too hot
Low Battery
1
1
2
2
3
Over current
Auto shutdown inverter
4–4
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Specifications
A
Appendix A contains the inverter, charger, and transfer
specifications for the IP1012 AL. The specifications
show rating curves for output surge, current versus
temperature, and pass-through current. Appendix A
also illustrates the three-stage charging profile used by
the unit.
All specifications are subject to change without notice.
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Specifications
Physical Specifications
Physical specifications
Enclosure
Sealed; dust and water-resistant; ignition
protected
Dimensions
Approximately. 8.5" (21.8 cm) H x 7”
(17.7 cm) W x 13.0"(33.0 cm) D, excluding DC
ground connector (similar to Group 31 battery
dimensions)
Net weight
40 lbs. (18 kg) maximum without mounting
brackets or external cables
External finish
Base - Clear anodized aluminum.
Top cover - black anodized or black powder
coated aluminum
Mounting Orientation
Mounting method
All allowed
Four M8x1.25 threaded holes accessible from
bottom only, one in each corner, and/or battery
hold-down bar over center top of cover.
Recommended torque: 5-6 ft-lb (7-8 Nm)
Battery cable
#2 AWG Minimum, maximum 10 feet long,
each way
Battery size 12 volt
225 Ah minimum to prevent overstress of
battery in charge mode; 400 Ah recommended
A–2
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Inverter Specifications
Inverter Specifications
All inverter specifications are at nominal conditions; 1000 W resistive
load, 12 Vdc inverting on the IP1012 AL, 120 Vac, unless otherwise
specified.
Inverter specifications
Output wave form
Output power continuous
Surge rating
Modified sine wave
1000 Vac continuous
3000 VA for 30 seconds at –40 °F to 77 °F
(–40 °C to 25 °C)
See Figure A-1 for output at different
temperatures.
Operating voltage range
Input DC voltage rating
Output voltage
10.4 Vdc to 16.0 Vdc
12 Vdc
120 Vac RMS
Output voltage regulation
108 to 125 Vac under steady state 0 to 1000 W
load with 10.6 to 14.5 Vdc input at 25 °C
(77 °F)
108 to 132 Vac up to 1000 W, 10.6 to 16 Vdc
input at – 40 °F to 185 °F (–40 °C to 85 °C)
Output frequency
60.0 ± 0.1 Hz from – 40 °F to 185 °F (– 40 °C to
85 °C) ambient temperature
Power factor allowed
Peak efficiency
All (0 to 1, leading or lagging)
Greater than 93% at 12.6 Vdc input at 77 °F
(25 °C)
Idle power consumption
Auto-shutdown mode
Less than 15 W (inverting with 120 Vac output
and no load)
Inverter output is less than 15 ±5 W and battery
is less than 13 Vdc for 8 hours
Off mode power
consumption
Less than 120 mW when inverter switch is off or
in auto off mode
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Specifications
Inverter specifications (Continued)
Shutdowns and Restarts
DC low voltage shutdown
1. Battery voltage drops below
10.6 ± 0.15 Vdc at heavy loads (more than
150 W) or 10.8 Vdc at light loads (less than
150 W) for more than 4 min and 10 sec
(± 30 s)
2. Battery voltage is below 10.4 ± 0.2 Vdc for
3 seconds
DC low voltage restart
13.0 ± 0.15 Vdc
DC high voltage shutdown 16.0 ± 0.2 Vdc
DC high voltage restart Less than 16.0 Vdc same as DC high voltage
shutdown. There is no hysteresis.
Charger Specifications
All charging specifications are at nominal conditions: 77 °F (25 °C),
14.0 Vdc at 50 A charging, 120 Vac, 60 Hz unless otherwise specified.
Charger specifications
Charging method
•
Three-stage charging with battery temperature
compensation.
See Figure A-3.
•
•
Algorithm for generic flooded batteries only
No equalization mode
AC input voltage
100–130 Vac
54–66 Hz
AC input frequency
Minimum battery voltage 7 Vdc
The charger does not operate below this level
Maximum charger input
current
13.0 Aac
rms
Maximum charge rate
50 ± 5 ADC.
See Figure A-2, “Charging current versus
temperature derating curve” on page A–6
Charger efficiency
Greater than 80%
A–4
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Transfer and General Specifications
Charger specifications (Continued)
Absorption charge voltage 14.3 ± 0.3 Vdc at 77 °F (25 °C)
Float charge voltage 13.3 ± 0.3 Vdc at 77 °F (25 °C)
Temperature compensation – 0.023 Vdc
from -2 °C to 85 °C (28.4 °F to 185 °F).
Below -2 °C, the charger voltage defaults to the –
2 °C voltage
Overvoltage shutdown
Greater than or equal to 15.3 ± 0.3 Vdc
Transfer and General Specifications
Transfer and general specifications
AC input/bypass current
15 AAC maximum continuous at 122 °F
(50 °C)
Derates to 5 AAC at 185 °F (85 °C)
Transfer speed
10–40 ms typical
90 ± 5 Vac
AC low voltage transfer
AC low voltage restart
AC high voltage transfer
Standby/off consumption
95 ± 5 Vac, 30 second delay
None
< 0.7 watts at 12.5 Vdc with charger and
inverter both off
Operating temperature range
Storage temperature range
Altitude limit
– 40 °F to +185 °F (– 40 °C to +85 °C)
– 40 °F to +185 °F (– 40 °C to +85 °C)
15 000 feet (5000 metres)
AC neutral to ground bonding Invert mode: AC output neutral is connected
to AC ground (chassis).
Charge mode: AC output neutral is connected
to AC input neutral.
AC input neutral is always isolated from AC
ground.
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Specifications
Rating Curves and Charging Profiles
3000
2500
2000
1500
1000
500
0
1
10
100
Time (minutes)
-40 to 25C
40 to 77 F
40C
104 F
55C
70C
85C
185 F
131 F
–
158 F
Figure A-1 Output surge rating
Maximum charger current vs. Temperature
60
50
40
30
20
10
0
20
Ambient temperature ( °C)
-40
-20
0
40
60
80
Figure A-2 Charging current versus temperature derating curve
A–6
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Rating Curves and Charging Profiles
Bulk
Absorption Charge
Float Charge
Charging
Started
Bulk Volts Setting
Float Volts Setting
DC Voltage
Constant current
@ maximum
charge rate
Reduced voltage
Load current on demand
Constant voltage
DC Current
Time
Figure A-3 Three-stage charging profile
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A–7
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A–8
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Index
Customer Service
preparing to call WA–4
A
AC cables, removing or connecting 3–6
AC load
calculating size 2–4
definition 2–2
factors affecting 2–2
types of 2–2
AC power, connect delay 2–12
alternator, effects of overloading 2–7
ambient temperature
effect on operation 2–2, 2–11
effect on output power 2–3
appliances
D
DC loads
effect on alternator 2–7
effect on operating times of AC loads 2–3
derating curves, current vs temperature A–6
dimmer switch see problem loads
disconnecting from batteries 3–3
E
see AC load
extension cord see connection cord
battery-operated vi
auto shutdown feature 1–4
automatic shutdown 2–12
automatic transfer between AC and DC 1–4
F
Features of inverter•charger 1–2
flashlights see problem loads
fuse, replacing 3–4
B
batteries
H
disconnecting from 3–3
nickel-cadmium vi
precautions for working with vi
battery charging 2–12
battery condition, effect on AC loads 2–5
battery operated appliances see problem loads
battery packs vi
high battery shutdown 4–2
hot temperatures, running in 2–11
I
indicator lights
blinking patterns 4–2
inductive load see AC loads
Information about Your System form WA–4
inverter
breaker switch
resetting 2–12
purchase date WA–4
serial number WA–4
inverter features 1–3
inverter specifications A–3
C
charger features 1–3
charger specifications A–4
charging batteries 2–12
cold temperatures, running in 2–11
connect delay to AC power 2–12
connection cord, recommended size 2–12
current vs temperature derating curve A–6
L
load management capability 1–4
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Index
loads, effect of large loads on alternator 2–7
low battery shutdown 4–2
low voltage shutdown 1–4
servicing, no user-serviceable parts v
shorepower, definition 1–3
shutdown
automatic 2–12
restarting after 2–11
M
shutdown, reasons for 4–2
size of AC load, calculating 2–4
surge capability 1–3
maintenance
checking terminal connections 3–2
replacing the fuse 3–4
surge loads, examples of 2–2
N
T
nickel-cadmium batteries vi
temperature see ambient temperature
temperature and power, relationship of 2–4
temperature and time derating curve (figure) 2–4
terminals caps, removing 3–2
three-stage charging profile A–6
time, running time of AC loads 2–4
transfer specifications A–5
O
operating time of AC loads (table) 2–6
output power of IP 1012 2–12
over temperature shutdown 4–2
overload shutdown 4–2
troubleshooting reference 4–2
turning on unit with the remote switch 2–11
P
physical specifications A–2
problem loads 2–3
U
using , guidelines for 2–11
problems causing shutdown 4–2
proof of purchase WA–4
purchase date WA–4
V
variable speed motor see problem loads
R
rating curves
W
output surge rating A–5
razors see problem loads
rechargeable tools see problem loads
remote switch
warranty
out of warranty service WA–4
terms and conditions WA–1
blinking lights on the 4–3
remote switch to disable inverter 2–9
resistive load see AC load, type of
resistive loads, examples of 2–2
restarting after shutdown 2–11
X
Xantrex
web site iv
S
safety information v
safety monitoring feature 1–4
serial number WA–4
IX–2
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Warranty and Return Information
Warranty
What does this warranty cover? This Limited Warranty is provided by Xantrex Technology Inc.
("Xantrex") and covers defects in workmanship and materials in your IP1012 AL Inverter/Charger with
Ignition Protection. This warranty period lasts for one (1) year from the date of purchase at the point of
sale to you, the original end user customer. You will be required to demonstrate proof of purchase to
make warranty claims.
This Limited Warranty is transferable to subsequent owners but only for the unexpired portion of the
Warranty Period. Subsequent owners also require original proof of purchase as described “What proof
of purchase is required?”
What will Xantrex do? Xantrex will, at its option, repair or replace the defective product free of
charge, provided that you notify Xantrex of the product defect within the Warranty Period, and provided
that Xantrex through inspection establishes the existence of such a defect and that it is covered by this
Limited Warranty.
Xantrex will, at its option, use new and/or reconditioned parts in performing warranty repair and
building replacement products. Xantrex reserves the right to use parts or products of original or
improved design in the repair or replacement. If Xantrex repairs or replaces a product, its warranty
continues for the remaining portion of the original Warranty Period or 90 days from the date of the
return shipment to the customer, whichever is greater. All replaced products and all parts removed from
repaired products become the property of Xantrex.
Xantrex covers both parts and labor necessary to repair the product, and return shipment to the customer
via a Xantrex-selected non-expedited surface freight within the contiguous United States and Canada.
Alaska and Hawaii are excluded. Contact Xantrex Customer Service for details on freight policy for
return shipments outside of the contiguous United States and Canada.
How do you get service? If your product requires troubleshooting or warranty service, contact your
merchant. If you are unable to contact your merchant, or the merchant is unable to provide service,
contact Xantrex directly at:
Telephone: 1 800 670 0707 (toll free North America)
1 360 925 5097 (direct)
Fax:
1 800 994 7828 (toll free North America)
1 360 925 5143 (direct)
Email:
Direct returns may be performed according to the Xantrex Return Material Authorization Policy
described in your product manual. For some products, Xantrex maintains a network of regional
Authorized Service Centers. Call Xantrex or check our website to see if your product can be repaired at
one of these facilities.
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Warranty and Return
What proof of purchase is required? In any warranty claim, dated proof of purchase must
accompany the product and the product must not have been disassembled or modified without prior
written authorization by Xantrex.
Proof of purchase may be in any one of the following forms:
•
•
•
The dated purchase receipt from the original purchase of the product at point of sale to the end user,
or
The dated dealer invoice or purchase receipt showing original equipment manufacturer (OEM)
status, or
The dated invoice or purchase receipt showing the product exchanged under warranty
What does this warranty not cover? This Limited Warranty does not cover normal wear and tear of
the product or costs related to the removal, installation, or troubleshooting of the customer's electrical
systems. This warranty does not apply to and Xantrex will not be responsible for any defect in or
damage to:
a) the product if it has been misused, neglected, improperly installed, physically damaged or altered,
either internally or externally, or damaged from improper use or use in an unsuitable environment;
b) the product if it has been subjected to fire, water, generalized corrosion, biological infestations, or
input voltage that creates operating conditions beyond the maximum or minimum limits listed in
the Xantrex product specifications including high input voltage from generators and lightning
strikes;
c) the product if repairs have been done to it other than by Xantrex or its authorized service centers
(hereafter "ASCs");
d) the product if it is used as a component part of a product expressly warranted by another manufac-
turer;
e) the product if its original identification (trade-mark, serial number) markings have been defaced,
altered, or removed.
Disclaimer
Product
THIS LIMITED WARRANTY IS THE SOLE AND EXCLUSIVE WARRANTY PROVIDED BY XANTREX IN
CONNECTION WITH YOUR XANTREX PRODUCT AND IS, WHERE PERMITTED BY LAW, IN LIEU OF ALL OTHER
WARRANTIES, CONDITIONS, GUARANTEES, REPRESENTATIONS, OBLIGATIONS AND LIABILITIES, EXPRESS
OR IMPLIED, STATUTORY OR OTHERWISE IN CONNECTION WITH THE PRODUCT, HOWEVER ARISING
(WHETHER BY CONTRACT, TORT, NEGLIGENCE, PRINCIPLES OF MANUFACTURER'S LIABILITY, OPERATION
OF LAW, CONDUCT, STATEMENT OR OTHERWISE), INCLUDING WITHOUT RESTRICTION ANY IMPLIED
WARRANTY OR CONDITION OF QUALITY, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE TO THE EXTENT
REQUIRED UNDER APPLICABLE LAW TO APPLY TO THE PRODUCT SHALL BE LIMITED IN DURATION TO THE
PERIOD STIPULATED UNDER THIS LIMITED WARRANTY.
IN NO EVENT WILL XANTREX BE LIABLE FOR ANY SPECIAL, INDIRECT, INCIDENTAL OR CONSEQUENTIAL
DAMAGES, LOSSES, COSTS OR EXPENSES HOWEVER ARISING WHETHER IN CONTRACT OR TORT INCLUDING
WITHOUT RESTRICTION ANY ECONOMIC LOSSES OF ANY KIND, ANY LOSS OR DAMAGE TO PROPERTY, ANY
PERSONAL INJURY, ANY DAMAGE OR INJURY ARISING FROM OR AS A RESULT OF MISUSE OR ABUSE, OR THE
INCORRECT INSTALLATION, INTEGRATION OR OPERATION OF THE PRODUCT.
WA–2
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Warranty and Return
Exclusions
If this product is a consumer product, federal law does not allow an exclusion of implied warranties. To
the extent you are entitled to implied warranties under federal law, to the extent permitted by applicable
law they are limited to the duration of this Limited Warranty. Some states and provinces do not allow
limitations or exclusions on implied warranties or on the duration of an implied warranty or on the
limitation or exclusion of incidental or consequential damages, so the above limitation(s) or
exclusion(s) may not apply to you. This Limited Warranty gives you specific legal rights. You may
have other rights which may vary from state to state or province to province.
Return Material Authorization Policy
Before returning a product directly to Xantrex you must obtain a Return Material Authorization (RMA)
number and the correct factory "Ship To" address. Products must also be shipped prepaid. Product
shipments will be refused and returned at your expense if they are unauthorized, returned without an
RMA number clearly marked on the outside of the shipping box, if they are shipped collect, or if they
are shipped to the wrong location.
When you contact Xantrex to obtain service, please have your instruction manual ready for reference
and be prepared to supply:
•
•
•
•
The serial number of your product
Information about the installation and use of the unit
Information about the failure and/or reason for the return
A copy of your dated proof of purchase
Record these details in “Information About Your System” on page WA–4.
Return Procedure
1. Package the unit safely, preferably using the original box and packing materials. Please ensure that
your product is shipped fully insured in the original packaging or equivalent. This warranty will not
apply where the product is damaged due to improper packaging.
2. Include the following:
•
The RMA number supplied by Xantrex Technology Inc. clearly marked on the outside of the
box.
•
•
•
A return address where the unit can be shipped. Post office boxes are not acceptable.
A contact telephone number where you can be reached during work hours.
A brief description of the problem.
3. Ship the unit prepaid to the address provided by your Xantrex customer service representative.
If you are returning a product from outside of the USA or Canada In addition to the above, you
MUST include return freight funds and are fully responsible for all documents, duties, tariffs, and
deposits.
If you are returning a product to a Xantrex Authorized Service Center (ASC) A Xantrex return
material authorization (RMA) number is not required. However, you must contact the ASC prior to
returning the product or presenting the unit to verify any return procedures that may apply to that
particular facility and that the ASC repairs this particular Xantrex product.
975-0337-01-01
WA–3
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Warranty and Return
Out of Warranty Service
If the warranty period for your IP1012 AL Inverter/Charger with Ignition Protection has expired, if the
unit was damaged by misuse or incorrect installation, if other conditions of the warranty have not been
met, or if no dated proof of purchase is available, your unit may be serviced or replaced for a flat fee.
To return your IP1012 AL Inverter/Charger with Ignition Protection for out of warranty service, contact
Xantrex Customer Service for a Return Material Authorization (RMA) number and follow the other
steps outlined in “Return Procedure” on page WA–3.
Payment options such as credit card or money order will be explained by the Customer Service
Representative. In cases where the minimum flat fee does not apply, as with incomplete units or units
with excessive damage, an additional fee will be charged. If applicable, you will be contacted by
Customer Service once your unit has been received.
Information About Your System
As soon as you open your IP1012 AL Inverter/Charger with Ignition Protection package, record the
following information and be sure to keep your proof of purchase.
___________________________
___________________________
805-1011
Serial Number
Product Number
Purchase Date
________________
Purchased From
If you need to contact Customer Service, please record the following details before calling. This
information will help our representatives give you better service.
______________________________
______________________________
______________________________
______________________________
______________________________
______________________________
______________________________
______________________________
______________________________
❐ Type of installation (e.g. RV, truck)
❐ Length of time inverter has been installed
❐ Battery/battery bank size
❐ Battery type (e.g. flooded, sealed gel cell, AGM)
❐ DC wiring size and length
❐ Alarm sounding?
❐ Description of indicators on front panel
❐ Appliances operating when problem occurred
❐ Description of problem
________________________________________________________________________________
WA–4
975-0337-01-01
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Xantrex Technology Inc.
1 800 670 0707 Tel toll free NA
1 360 925 5097 Tel direct
1 800 994 7828 Fax toll free NA
1 360 925 5143 Fax direct
customerservice@xantrex.com
Printed in China
975-0337-01-01
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