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User’s manual
Cintiq 13HD (DTK-1300)
Your Cintiq: Parts and Accessories
Installation
Calibrating the Cintiq
Customizing your Cintiq
Pen features
Home Button
Working with multiple monitors
Troubleshooting
Technical support options
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CONTENTS
About the manual
3
5
Cintiq location
7
7
Adjusting the display incline
GETTING TO KNOW YOUR CINTIQ
8
52
53
SETTING UP YOUR CINTIQ
System requirements
9
9
10
13
Step 1: Hardware installation
Step 2: Software installation
Working with multiple tools
Rear view
15
16
Renaming the tablet in the tablet list
Pen features
Testing Cintiq
Testing controls and input tools
55
56
23
23
68
68
Drawing with tilt
Technical support options
Obtaining software updates
Erasing
FREQUENTLY ASKED QUESTIONS
69
25
27
Caring for Cintiq
Replacing the pen nib
71
72
Wacom Display settings
Power saving
80
80
Calibrating the Cintiq
33
34
Product information
Product specifications
Customizing the pen
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ABOUT THE MANUAL
Windows and Mac computers. Windows screen captures are shown unless otherwise noted.
•
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Go directly to Contents or Index topics by clicking on them.
Use the navigation controls to move through the manual.
Go to front page.
Contents
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Go to table of contents.
Go to index.
Page back, or page forward.
Go back to previous view.
•
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Use your .pdf viewer zoom-in tool to increase the size of the manual on your screen. See the viewer
application help for information on any additional tools that help you use and print the manual.
SMALL CAPITAL LETTERS are used to identify the names of keyboard keys, dialog boxes, and control panel
options.
Be sure to see also the Important Product Information (IPI) guide for Cintiq, located on the Installation
CD. The guide includes product safety precautions, specifications, and your license agreement.
The following information is not included with this product: information about your specific computer
hardware or operating system, or information about your application software. Your best source for this
information is the set of manuals and discs that came with your hardware, operating system, or
application.
Wacom’s philosophy is to continually improve all of its products. As a result, engineering changes and
improvements are made from time to time. Therefore, some changes, modifications, and improvements
may not be covered in this manual.
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YOUR CINTIQ: PARTS AND ACCESSORIES
Your Cintiq 13HD interactive pen display can be used while lying flat on your desk or lap, or it can be
placed in one of three different inclined positions to accommodate your work preferences.
The Cintiq and supplied accessories are shown below. Carefully unpack and place all items on a level,
stable surface. Save the packing materials and package box for use when shipping or storing Cintiq.
•
•
Remove any packing materials from the back of the Cintiq and the cabling.
After unpacking, inventory the items and ensure the box contents are complete.
Pen, with personalization rings
AC power adapter
and cable
To personalize, unscrew the tip
cone and replace the ring with a
preferred color.
Cintiq13HD interactive pen display
Plug for AC power
adapter
3-in-1 cable
Pen case, replacement nibs
and nib extraction tool
Pen stand
Cloth
Installation CD
Quick Start Guide
Includes the software driver and
Important Product Information guide.
Warranty card included with
some configurations.
Note: Some configurations may not include all shown items. Check the product listing.
Some configurations may include additional CDs or DVDs containing application software. To install, see the
instructions for those CDs or DVDs.
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CINTIQ LOCATION
Select a location on your desktop or other work surface that is level and stable. Make sure the surface is
flat, clean, and dry.
Note: If you place the Cintiq face-down for any reason, use a soft, clean cloth or pad under the front of the
display to make sure it will not be damaged through contact with another surface.
See the Rocker RingFront view and Rear view of the Cintiq for locate its controls and features.
ADJUSTING THE DISPLAY INCLINE
You can adjust the Cintiq’s height and incline to best meet your needs. You can use the Cintiq flat on the
desk in front of you, or in one of three different inclined positions.
To set the display incline or viewing angle:
•
•
•
Place the Cintiq on a desk, table, or other stable surface.
Locate the stands for the three inclined positions and the slot for the stand on the back of your Cintiq.
Decide which of the incline position you want to use. Refer to Your Cintiq: Parts and Accessories, or the
Quick Start Guide you received with your Cintiq, to see the inclined positions.
•
•
•
•
Hold the Cintiq in front of you so you can see the back.
Place the tab for the stand into the slot in the lower edge of the Cintiq.
Pull out the stand for the desired incline using the side notches on the stand.
Tilt the Cintiq toward the stand until you can insert the stand’s tab into the slot. Make sure the tab is
fully inserted into the slot.
Before installing, take some time to learn about your Cintiq. See Getting to know your Cintiq.
22 degrees
35 degrees
50 degrees
To stand slot
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GETTING TO KNOW YOUR CINTIQ
The Cintiq 13HD combines the benefits of a Liquid Crystal Display (LCD) with the control, comfort, and
productivity of Wacom’s cordless, battery-free pen technology. This gives you a direct pen-on-screen
interface for your computer.
The basic components of your Cintiq include a Wacom pen tablet internally mounted behind a high quality
color display, and the Wacom Grip Pen, pen case and pen stand.
Your Cintiq can be used in either one of two landscape orientations, for either right-handed or
left-handed use.
This manual describes how to set up and use your Cintiq. The Wacom Tablet control panel enables you to
customize your pen and Cintiq settings. To learn more, see Customizing your Cintiq.
Note: Not all product models are available in all regions.
Cintiq features
Pen features
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SETTING UP YOUR CINTIQ
Your Cintiq 13HD functions as both a display and a pen tablet. Follow the instructions below to complete
the hardware and software installation.
Important: You MUST install the Wacom driver software for correct pen-on-screen functionality.
Step 1: Hardware installation
Step 2: Software installation
SYSTEM REQUIREMENTS
Make sure your computer meets the following minimum system requirements:
•
PC. Windows 8 or Windows 7, 32 or 64-bit configurations. One available USB and interface port, and
CD-ROM drive. HDMI port or other port to connect a display adapter. AC adapter (provided).
•
Mac. OS X, v10.6 or later. Intel-based platforms only are supported. One available USB port and
interface port, and CD-ROM drive. HDMI port or other port to connect a display adapter. AC adapter
(provided).
A 3-in-1 cable and an AC adapter for connecting the Cintiq to your computer and to a power source is
provided.
Note: If your computer does not have an HDMI port, you will need an HDMI adapter to connect your
computer to the Cintiq.
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INSTALLATION
In this step, connect the USB, interface, power, and adapter cables. Refer to the cabling diagram, or
Getting to know your Cintiq.
Important: Never connect or disconnect the video or power cables while your computer or Cintiq
are powered on. This can damage the display or video card.
1. Turn off your computer.
2. Connect the interface and video plugs of the 3-in-1 cable to the available USB and HDMI ports on your
computer. Note: Wacom recommends connecting the USB cable directly to your computer, and not to
a USB hub attached to your computer.
3. Connect the adapter plug of the 3-in-1 cable to the power adapter.
4. Connect the remaining end of the 3-in-1 cable to the Cintiq.
5. Install the wall plug on the power adapter. Note that the plug can be reversed to accommodate different
outlets.
6. Plug the power adapter into an AC outlet.
7. Turn on the Cintiq by pressing and holding the power button for 3-4 seconds.
When the Cintiq is receiving a video signal, the status LED on your pen tablet will glow white. When you touch the pen
to the tablet surface, the white light will brighten. When the Cintiq is connected to your computer but no video signal
is being received, the status LED will show a blinking white light.
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Cintiq connection diagram
Status
LED
3-in-1 cable
Interface and
USB connectors
Adapter plug
Power adapter
Caution
Only use a power adapter provided, or an identical adapter, for use with your Cintiq. Use of an improper
power adapter may damage the Cintiq.
8. Turn on your computer. The Cintiq will install as a default monitor.
9. As necessary, configure the display control panel settings for the proper size and color resolution.
For best results, set Cintiq to the maximum (native) resolution of 1920x1080. See the Important Product
Information (IPI) guide located on the Installation CD for details about resolution sizes that can be used
with Cintiq. The display size and color resolution may be constrained by the capabilities of your video
card.
10. To fine-tune the Cintiq, see adjusting the display.
Windows: If you are using Cintiq as a secondary display, you may first need to enable Cintiq in your
display properties control panel.
After the LCD monitor portion of the installation is working to your satisfaction, move on to step 2: software
installation.
Notes:
Each LCD panel is produced under very stringent quality standards. Production techniques cannot
guarantee an absolutely perfect display. Wacom does not allow any pixel to be always white. A small
number of subpixels are allowed to show a wrong color for some parts of the color spectrum. See
the IPI guide for more information.
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If an image has fine striping (such as screen stripes), it may appear to flicker or display a moiré
pattern.
Do not apply excessive pressure on the screen surface, it may cause the appearance of a moiré or
pooling pattern. If this occurs, use less pressure on the screen when working with the pen.
When a still image is displayed for a long period of time, an after-image may remain for a short time.
To prevent this, use a screen saver or other power management feature.
To extend the life of the Cintiq backlight, set your computer’s power management to turn off the
display when not in use for extended periods of time.
Your eyes may feel more comfortable if you reduce the screen brightness when working with Cintiq
for extended periods of time. This will also extend the life of the backlight and reduce the heat felt on
the screen surface.
For troubleshooting tips, see troubleshooting.
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STEP 2: SOFTWARE INSTALLATION
Important: You MUST install the Wacom driver software for correct pen-on-screen functionality.
1. Save your work and close all open applications.
2. Temporarily disable any virus protection programs.
3. Insert the Installation CD into your computer’s CD-ROM drive. If the software installer menu does not
display, double-click on the INSTALL or STARTUP icon located on the CD. (When available, you can also
download and install the latest software driver from the Wacom website for your region.)
4. Click INSTALL TABLET and follow the prompts to install the driver software.
5. Reactivate your virus protection program.
6. After completing the software installation, make sure you can use your pen on the Cintiq screen to
move the screen cursor.
When you place the pen tip on the screen, the cursor should immediately jump to a corresponding
position approximately beneath the pen tip. Lift the pen tip and place it on the screen surface in a
different location. The screen cursor should again jump to the new position. This is known as absolute
positioning, and enables you to position the screen cursor without having to drag your pen across the
screen surface.
Product Information (IPI) located on the Installation CD for cautions and warnings. If you have trouble
installing Cintiq, see troubleshooting.
8. Next, precisely align the screen cursor with the pen tip position. See calibrating the cintiq.
Notes:
User-specific preferences are supported. After logging on, each user can customize their personal
settings in the Wacom Tablet control panel. Switching to another user (either by logging on or fast
user switching methods) will load the settings for that user.
If the Cintiq does not respond properly or you lose cursor control, the Cintiq preferences may be
corrupted. See managing preferences to delete the current preference settings and return the Cintiq
to its factory default condition.
Driver installation automatically activates the pen input functions available within Microsoft
updates.
To uninstall the software driver, see uninstalling Cintiq.
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CINTIQ FEATURES
After you have set up your Cintiq, take some time to familiarize yourself with the features and components.
Although they will appear as separate devices to your operating system, the display and tablet sensor
function as an integrated output and input device. The tablet sensor reports pen coordinates, pressure, tilt,
switch, eraser, and other information.
Use the Wacom Tablet control panel to customize options for ExpressKeys, Rocker Ring, Home Button,
pen settings, calibration, display toggle, and other features. See Customizing your Cintiq.
To improve your workflow in graphics or other applications, Cintiq features ExpressKeys and a Rocker
Ring. While using the pen with your dominant hand, you can use your other hand to operate the
ExpressKeys and Rocker Ring, and Home Button. These customizable features can be used to perform
frequently used functions or keystrokes, or to emulate button clicks or modifier keys. See using the
ExpressKeys.
A Display Toggle function enables you to toggle the screen cursor between Cintiq and your computer. For example:
Cintiq can be used as a pen display where the cursor is positioned at the pen tip location, or toggled for use as a
standard Wacom tablet where the cursor can be moved across the entire desktop or any display on your system.
Many applications have built-in support for pen display features, such as pressure sensitivity, tilt, and
rotation. Visit the Wacom website to learn about applications that support these features. See product
information.
For information on how best to use pen display features within a specific application, see the
instructions in that application’s manuals.
Control panel overview
Customizing the ExpressKeys
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The features of your Cintiq are illustrated below and listed in the Pen Display Features box. See Using the
ExpressKeys, Rocker Ring and Home Button for descriptions and a table of default ExpressKey functions.
Your Cintiq can be rotated for use in one of two landscape orientations, which allows you to use the Cintiq
with the ExpressKeys on the right or left side. You can set the orientation of your Cintiq, depending on
whether you are right-handed or left-handed. See Configuring Cintiq for handedness.
When you are not using your pen, lay if flat on your desk, or place it in the pen storage case.
ExpressKeys (4)
Rocker Ring
Home Button
REAR VIEW
Power button
Stand slots
USB port
Video interface
port
Status LED
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PEN FEATURES
Eraser: When brought within proximity of the Cintiq’s screen, the
tablet portion of the display reports the pen location. Pressure
information is reported as you press down on the eraser. By
default, the function is set to ERASE.
Side switch: Be sure the customizable side switch is in a convenient
location where you can toggle it with your thumb or forefinger but not
accidentally press it while using the pen.
You can use the switch whenever the pen tip is within proximity of the
screen. You do not need to touch the pen tip to the display surface.
Toggle the switch in either direction to activate the button functions.
By default, the upper switch is set to DOUBLE CLICK and the lower
switch is set to RIGHT CLICK.
Pen tip (replaceable nib): The pen activates as soon as it is brought
within proximity of the Cintiq’s screen. This allows you to position
the screen cursor without touching the pen tip to the screen.
When pressure is applied to the pen tip, the pen simulates a primary
mouse button click. Tip click pressure can be adjusted in the
Wacom Tablet control panel.
Tips:
•
The pen enters proximity when the tip or eraser is brought
within 5 mm (0.2 inch) of the Cintiq screen surface.
•
To resume operations after the Cintiq has entered auto
sleep mode, bring the pen tip within proximity or touch the
pen tip on the Cintiq’s screen.
Important:
•
Use only the pen that came with your product, or a Wacom accessory pen specified for use with
Cintiq. Other pens may not function properly. See ordering parts and accessories. Also, the Cintiq
pen tip is specifically designed for use with the Cintiq. The tips on other pens could damage the
Cintiq screen.
•
When not in use, place the pen in the pen case or pen stand, or lay it flat on your desk. To maintain
the sensitivity of your pen, do not store it in a container where it will rest on the tip or eraser.
Improper storage may damage pen tip pressure sensor(s).
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WORKING WITH YOUR CINTIQ
The Cintiq 13HD is designed for a wide range of flexibility and an ergonomic work approach. The design
allows you to quickly adjust Cintiq to a different height and position whenever the need arises. Experiment
by adjusting the display incline to determine which best fits your particular working style and tasks.
As you work with Cintiq you can rest your hand lightly on the screen, just as if it were a drawing board or
sheet of paper.
Because the Cintiq’s surface will be a little higher than your desk, consider adjusting the height of your
desk or chair to assure comfortable use of the device.
Manage your control panel settings
Working with multiple monitors
Adjusting the display
SETTING UP YOUR WORK AREA
To minimize fatigue, organize your work area to create a comfortable environment. Position Cintiq, the pen,
and your keyboard for easy access without unnecessary reaching. The pen display and any other displays
should be positioned so you can view them comfortably with a minimum of eyestrain.
•
•
•
If you have not already done so, set up the Cintiq for your preferred handedness. See Configuring
Cintiq for handedness.
If working with a keyboard, consider locating the keyboard slightly below the desk surface in an
adjustable keyboard tray.
Maintain a good posture at all times.
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•
•
Periodically shift your gaze from your computer and focus on other objects within the room. This will
help to relax your eyes.
Use a gentle grip when working with the pen. Take short breaks between tasks to stretch and relax your
muscles.
•
•
•
•
Alternate tasks throughout the day. Minimize awkward postures and repetitive movements.
Change your position if you feel any discomfort.
Study the rest of this chapter to learn more about working with Cintiq.
Do not pull the cabling from their computer connections by accidentally moving the Cintiq too far from
the computer.
Note regarding RSI: Wacom makes no representation, promise or guarantee that Wacom products will cure or
prevent, in whole or in part, mouse-induced repetitive stress symptoms, injuries or conditions. Individual results
may vary. Always obtain competent medical advice to determine the most appropriate treatment for your
specific situation.
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CONFIGURING CINTIQ FOR HANDEDNESS
Your Cintiq can be used in either one of two landscape orientations.
During the installation process, you were prompted to choose a default configuration for Cintiq based on
whether you are right-handed or left-handed. The configuration you chose was used to determine the
default settings for the ExpressKeys.
You can use the Wacom Tablet control panel to reconfigure Cintiq for left-handed or right-handed users at
any time.
To reconfigure for left- or right-handed use:
1. Launch the Wacom Tablet control panel and click OPTIONS....
2. Choose the appropriate setting for your preferred handedness.
3. Click OK. The existing ExpressKey settings are swapped (or
flipped) between left and right.
Note:
The handedness setting does not affect the default orientation
of the Cintiq. To change the orientation of the Cintiq, modify the
display settings for your operating system.
USING THE GRIP PEN
The cordless, battery-free pen senses the amount of pressure and tilt you apply to the tip. There are four
basic techniques for using the pen: pointing, clicking, double-clicking, and dragging. If you are unfamiliar
with using the pen, see the following pages.
Holding the pen
Working with pressure sensitivity
Drawing with tilt
Erasing
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HOLDING THE PEN
Hold the pen like you would a normal pen or pencil. Adjust your grip so that the side switch is in a
convenient location where you can toggle it with your thumb or forefinger. Be careful not to accidentally
press the switch while drawing or positioning with the pen. Tilt the pen in any way that feels most
comfortable. As you work with Cintiq you can rest your hand lightly on the screen.
If you are working in a multi-user
environment or otherwise want to
personalize your pen, unscrew the tip
one of another color (included).
You can customize the pen settings at
any time.
Place the pen within easy reach while you work. When not in use, place the pen in the pen case or pen
stand, or lay it flat on your desk.
Important: To maintain the sensitivity of your input tools, do not store them in a container where
they will rest on their tip or eraser. Improper storage may damage the pen tip pressure sensor(s).
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POSITIONING
To position the screen cursor, move the pen slightly above
Press the pen tip on the screen to make a selection.
Note: Calibrating the Cintiq ensures correct alignment of
the screen cursor with the pen tip. If the screen
cursor does not jump to a position near the pen tip
when you place the pen on the screen, then the
loading. Install the driver software if necessary.
Otherwise, see troubleshooting.
CLICKING
Tap the screen once with the pen tip, or touch the pen to the
screen with enough pressure to register a click.
Tip: Configure Windows 7 to select when hovering the pen over
an icon and to launch the icon with a single click. To turn
on this feature, first open a folder. From the ORGANIZE pull-
down menu choose FOLDER AND SEARCH OPTIONS. From the
GENERAL tab select SINGLE-CLICK TO OPEN AN ITEM (POINT TO
SELECT).
Press the upper side switch
(when set to DOUBLE CLICK),
or quickly tap the screen
twice in the same place with
the pen tip. Double-clicking
is easier when using the pen
perpendicular to the Cintiq’s
screen.
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DRAGGING
Select an object, then slide the pen tip across the screen to
move the object.
USING THE SIDE SWITCH
The pen comes equipped with a side switch. This switch has two customizable functions that can be
selected by rocking the switch in either direction. You can use the side switch whenever the pen tip is
within proximity (5 mm (0.2 inch)) of the screen surface. You do not need to touch the pen tip to the display
surface in order to use the switch. By default, the upper switch is set to DOUBLE CLICK, and the lower switch
is set to RIGHT CLICK. You can customize or disable the switch functions using the Wacom Tablet control
panel.
WORKING WITH PRESSURE SENSITIVITY
The pen responds to the nuance and inflection of your hand movements, enabling you to create natural-
looking pen and brush strokes within applications that support this feature.
To draw, ink, or write with pressure sensitivity, move the pen along the screen surface while applying
various amounts of pressure downward on the tip of the pen. Press hard for thick lines or dense color.
Press gently for thin lines or softer color. Some applications require that you first select a pressure-sensitive
tool from the application tool palette.
To adjust tip feel, see adjusting tip feel and double-click.
Visit the Wacom website to learn about applications that support pressure. See product information.
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DRAWING WITH TILT
The Cintiq recognizes when you tilt the pen from vertical to incline positions. Tilt can be used to control line
shape and thickness in supporting applications.
Visit the Wacom website to learn about applications that support tilt. See product information.
ERASING
In supporting applications the pen eraser works
like the eraser on a pencil. In text applications, use
the eraser to select text and then lift the eraser
from the Cintiq screen to delete the text.
Visit the Wacom website to learn about
applications that support the eraser. See product
information. If the eraser is not supported in an
application, you can still use the eraser for
positioning, drawing, or annotation.
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USING THE EXPRESSKEYS, ROCKER RING AND HOME BUTTON
You can use the ExpressKeys, Rocker Ring and Home Button to perform frequently used functions or
keystrokes, or to modify your pen or other input tool properties as you work.
The four positions of the Rocker Ring (left, right, top and bottom) can be set and used just like
ExpressKeys. The Home Button can also be programmed to perform a specific function.
Default settings for ExpressKeys, Rocker Ring and Home Button are shown below. Right-handed
configuration is shown. For left-handed configuration, the ExpressKey settings are swapped (or flipped)
from left to right.
Consider some of these ways to use the ExpressKeys and Rocker Ring and Home Button:
•
•
Set a key to a commonly used keyboard shortcut, file or application.
If you cannot, or prefer not to, use the side switches on your Grip Pen, you can set a key to right-click
or double-click.
•
Important: Some applications can override and control the ExpressKey or Rocker Ring functions.
For details, see using applications integrated for tablet control.
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WORKING WITH MULTIPLE MONITORS
When working with Cintiq and additional monitors on the same system, the screen cursor movement on the
standard monitors will depend on your system configuration.
If a second monitor is connected in mirror mode, both Cintiq and the other monitor will show identical
images and screen cursor movement.
If you are using Cintiq with other monitors in extended monitor mode, you have several options for
navigating on the other monitors:
Note: If you are using more than one monitor, your Cintiq 13HD will always be a second monitor or display.
•
Set an ExpressKey, Rocker Ring or pen side switch to the DISPLAY TOGGLE function. You can then press
For example: Cintiq can be used as a pen display where the screen cursor is positioned at the pen tip
location on the pen screen surface. Display Toggle enables you to use Cintiq as a standard Wacom
tablet where the screen cursor can be moved across the entire desktop or additional displays.
•
Set a pen side switch or an ExpressKey to MODE TOGGLE. You can then quickly switch between pen
mode for working on Cintiq and mouse mode for working another monitors.
You can also purchase an Intuos5 tablet and use it to work on the other monitors in PEN mode. The pen will
work on both Cintiq and the tablet.
ADJUSTING THE DISPLAY
Use the Cintiq controls to adjust a variety of display settings.
FACTORY PRESETS, AUTO-SYNC, AND USER SETTINGS
Factory presets: For optimal display quality, set your video card to a resolution of 1920x1080. This is the
maximum (native) resolution that can be used with Cintiq. See the IPI for details.
Auto-sync: Cintiq automatically synchronizes to the incoming signal. The auto-sync function sets the
horizontal and vertical screen position, as well as pitch and phase. Auto-sync will function between the
supported horizontal and vertical frequency ranges. See the IPI for details.
Cintiq does not synchronize with the incoming signal. You can use the FACTORY RESET option to initiate
display synchronization, and make other screen display adjustments using the Wacom Display Settings.
Color calibration: Changing the color, color temperature, contrast, brightness, or backlight from their
default settings will override the color profile used with Cintiq.
WACOM DISPLAY SETTINGS
The Wacom Display Settings allow you to optimize a variety of Cintiq settings.
To access the settings:
•
•
PC: From the Start Menu, click WACOM TABLET, then WACOM DISPLAY SETTINGS.
Mac: Open Applications Folder, then click WACOM TABLET and then WACOM DISPLAY SETTINGS.
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Allows you to
choose a display if
you are working
with more than one
Cintiq 13HD.
Adjusts pen display
brightness and
contrast.
Enables you to adjust
the Cintiq color
temperature, in
degrees Kelvin. The
default is 6500K.
Independently adjusts
the red, blue, and green
color values. Changes
you manually make
to the color settings
will override the color
profile settings.
Displays the
Advanced dialog.
Resets Wacom
Display Settings
choices to their
previous settings.
Resizes the image to
fill the whole screen.
Resizes the image to
fill as much of the
screen as possible
while maintaining the
correct aspect ratio.
Returns the display
parameters of the
current mode to their
factory default
settings.
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POWER SAVING
Cintiq conforms to VESA power saving guidelines.
When used with a Display Power Management Signaling (DPMS) compliant computer or video card, the
display will automatically comply with the power saving parameters shown below.
COMPUTER MODE
VIDEO
Power
consumption
STATUS LED
Power ON
Power save mode
OFF mode
Active
Blanked
Blanked
45W or less
1W or less
White
Blinking white
Off
0.5W or less
When power-saving functions are in effect, the screen display is darker than usual.
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CUSTOMIZING YOUR CINTIQ
After mastering the basics of using your pen and Cintiq 13HD interactive Cintiq, you may want to
customize the way Cintiq works. This chapter describes how to adjust your Cintiq and input tool settings.
Advanced users can learn how to further optimize Cintiq by creating application-specific settings.
Manage your control panel settings
Application-specific settings
Working with multiple tools
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MANAGE YOUR CONTROL PANEL SETTINGS
Launch the Wacom Tablet control panel by using the pen on the Cintiq:
•
Windows. Click on the Windows START button and choose ALL PROGRAMS. Then select WACOM TABLET
and choose the WACOM TABLET PROPERTIES option.
•
folder. Then click on the WACOM TABLET icon.
You can begin customizing Cintiq after opening the control panel. See control panel overview.
User-specific preferences are supported. After logging on, each user can customize their personal settings
in the Wacom Tablet control panel. Switching to another user will load the settings for that user.
VIEWING SETTINGS AND EXPRESS VIEW
You can access an interactive diagram of the current Cintiq settings by assigning the Settings function to
an ExpressKey or Rocker Ring position. When you click that key or position, you can click any item on the
diagram to change the setting.
When you select the Show Express View checkbox on the ExpressKeys tab of the control panel, Express
View allows you to see the setting for any individual ExpressKey or Rocker Ring position, or the Home
Button. To see the setting, press and hold the item. You can turn off this feature by deselecting the
checkbox. The Express View display closes approximately 1 second after you release the ExpressKey.
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CONTROL PANEL OVERVIEW
Use the Wacom Tablet control panel to customize your Cintiq or Grip Pen. When you open the control
panel, an icon for the Grip Pen or other input tool is displayed in the TOOL list. The appropriate tabs are
displayed.
To open the Control Panel:
Windows 8: From the Windows 8 Start screen, click the WACOM TABLET PROPERTIES tile. If you are using the
Windows 8 Classic Desktop, press the Windows key on your keyboard, or select the Windows icon in the
Charms bar, to access the Start screen.
Windows 7:
Click on the Windows START button and choose ALL PROGRAMS. Then select WACOM TABLET and choose the
WACOM TABLET PROPERTIES option.
Macintosh:
1. Open SYSTEM PREFERENCES from the Apple menu or from the APPLICATIONS folder.
2. Click on the WACOM TABLET icon.
Note:User-specific preferences are supported. After logging in, each user can customize their personal
settings in the Wacom tablet control panel. Switching to another user will automatically load the settings
for that user.
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Icons represent your pen display (TABLET),
TOOL, and APPLICATION settings.
Choose FUNCTIONS to
ExpressKey and
Radial Menu
settings. Display
Toggle options are
available on multiple
monitor systems.
Choose GRIP PEN to
customize the pen
settings. The icon is
available after you
have used a pen on
the pen display.
Tabs display
customizable
settings for the
selected TOOL
Displays
Resets the selected
tab to its default
settings.
information dialog,
and option to
DIAGNOSE... your
product.
Displays Advanced options
Downloads or
displays this manual.
Tool Tips are available for most control panel items. Position the screen cursor over an item and let it rest
there. The appropriate Tool Tip will pop up in a few moments.
Your keyboard tab and arrow keys can also be used to navigate the control panel.
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Control panel lists and tabs: The control panel TABLET, TOOL, and APPLICATION lists allow you to select the
display, tablet, tool, or application for which you want to change settings.
The TABLET list displays an icon for any
supported pen display or tablet that has been
installed on your system and is currently
connected. All settings shown below the list
apply to the selected pen display or tablet.
•
The control panel will not launch unless a
supported pen display or tablet is connected
to the computer.
•
•
Settings can only be viewed or changed for
an attached pen display or tablet.
Current selections are highlighted.
A pen display or tablet cannot be deleted
attached to the computer.
See also installing multiple tablets and .
The TOOL list displays icons for the Cintiq FUNCTIONS and for the different tools that have been used on the
To customize settings for a tool, click on its icon within the TOOL list. The appropriate tabs will be displayed. See
customizing the expresskeys and customizing the pen.
Note: The pen will be automatically added to the TOOL list when first used on the Cintiq, and functions using the
default settings.
See also working with multiple tools.
Use the APPLICATION list to define TOOL settings that apply only to a specific application. See application-specific
settings.
Note: The APPLICATION list is optional. It is not necessary to select or add applications in order to customize
your Cintiq tool(s).
CUSTOMIZING CINTIQ FUNCTIONS
To customize the interactive Cintiq, open the Wacom Tablet control panel and select the FUNCTIONS icon in
the TOOL list. Select a tab to customize, and change settings using the available options.
To customize, make changes to the tab controls. Experiment with different settings to find what works best
for you. Any changes you make will take effect immediately. Click DEFAULT to return to the factory settings.
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CALIBRATING THE CINTIQ
For optimum performance, you must calibrate the Cintiq to align the screen cursor with the position of the
pen on the screen. This is required to compensate for viewing angle, and to adjust for parallax. Set Cintiq in
its working position, then follow the below procedure.
1. Open the Wacom Tablet control panel.
If more than one tablet or pen display is
installed on your system, select the pen
display you are working with from the
TABLET list.
2. Select GRIP PEN from the TOOL list.
Then select the CALIBRATE tab.
3. If you are working with multiple monitors,
select the MONITOR corresponding to
your Cintiq. Only monitors that are set to
one of the resolutions supported by
Cintiq will appear in the list.
4. Click CALIBRATE... to activate the
calibration screen.
5. Hold the pen and position yourself as
you normally do when working with the
Cintiq. Use the pen tip to click on the
center of the crosshairs in the upper-left
corner.
6. Then click on the center of the crosshairs
that are displayed in the upper-right,
lower left, and lower right corners.
7. Test the alignment by positioning the pen
at a few different points on the display.
Click OK to accept the calibration.
Click TRY AGAIN to recalibrate.
Tip: To see the screen cursor slightly offset from the actual position of the pen tip, calibrate by clicking
on a spot showing that offset from the crosshairs. For example, to have the screen cursor appear 2.5
mm (1/10th of an inch) above and to the left of the pen tip, calibrate by clicking on a spot 2.5 mm (1/
10th of an inch) below and to the right of the crosshairs.
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CUSTOMIZING THE PEN
Use the pen when opening the Wacom Tablet control panel. The pen will be selected in the TOOL list and the
appropriate tabs will be displayed. If not selected, choose the pen from the TOOL list. Select a tab and
choose from the available options.
Adjusting eraser feel
Customizing tilt sensitivity
Customizing pen buttons
Advanced tip and eraser pressure settings
Application-specific settings
Wacom offers a number of optional pens, such as the Art Pen and Airbrush, that are compatible for use
with Cintiq.
•
The Art Pen features a pressure-sensitive tip and eraser, as well as sensitivity to tilt and rotation.
Rotating the barrel in supporting applications creates a unique effect.
•
The Airbrush is a true digital airbrush. It features a pressure-sensitive tip and eraser, tilt sensitivity, and a
fingerwheel to control the application of digital paint.
These tools are fully supported in the Wacom driver software. They will appear in the TOOL list of the
Wacom Tablet control panel after you touch the Cintiq’s screen with the tip of the tool. The control panel
will update to show the new tool and the options available for customization.
In supporting applications you can adjust the functionality of the Art Pen rotation or the Airbrush
fingerwheel within the application. See the documentation that came with your application for details.
To learn more about these and other optional tools that can be used with Cintiq, visit the Wacom web site
for your region. You can also learn about applications that currently support the advanced features of these
tools, and find out how to order additional pens.
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ADJUSTING TIP FEEL AND DOUBLE-CLICK
To adjust the tip sensitivity of your pen, select the PEN tab.
Customizes the amount of pressure
needed to click, draw, or ink.
To create broad brush strokes or to click
with a light touch, use a SOFT tip setting.
For maximum control while drawing thin
Click to further customize the tip sensitivity.
With your screen cursor positioned over
an empty area of the control panel, press
down on the pen screen with your pen
tip. Use the pressure bar to determine
how hard you must press on the pen to
reach maximum pressure.
area. Drag slider to OFF if you do not
want double-click assist.
Tips:
•
•
Use a soft TIP FEEL for a wider range of pressure values in most pressure-sensitive applications.
In some applications a soft pressure setting can make the pen overreact so that slight pressure on the pen
will be magnified on the screen. If you experience this, try a firmer TIP FEEL setting.
•
•
To make double-clicking easier, expand the tap area that accepts a double-click (the double-click distance).
A large double-click distance may cause a delay at the beginning of brush strokes in some drawing
applications. This may also cause a delay at the beginning of a drag action or inking stroke. If you notice
such effects, try setting a smaller double-click distance and using the side switch to double-click. You can
also set an ExpressKey to double-click.
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ADJUSTING ERASER FEEL
To adjust the eraser sensitivity of your pen, select the ERASER tab.
Select the function to perform
when using the eraser.
Customizes the amount of
pressure needed to erase.
Click to further customize
the eraser sensitivity.
With your screen cursor positioned over an
empty area of the control panel, press down
on the Cintiq’s screen with your pen eraser.
Use the pressure bar to determine how hard
you must press on the eraser to reach
maximum pressure.
ADVANCED TIP AND ERASER PRESSURE SETTINGS
To further customize tip or eraser pressure settings, select the PEN or ERASER tab and click on the
CUSTOMIZE... button. Options within the PEN FEEL DETAILS dialog box enable you to independently change
the tip or eraser pressure sensitivity and click threshold settings.
Graphically displays the selected pressure
sensitivity curve and click threshold settings.
Move the pressure controls to change the
sensitivity curve.
Using your pen tip
or eraser, make
several strokes
within the box to
test the results of
your changes.
•
CLICK THRESHOLD determines the amount
of force required to register pressure or
generate a tip click.
•
•
Use the SENSITIVITY control to change the
slope of the pressure response curve.
MAX PRESSURE determines how hard you
must press the pen tip to reach maximum
pressure.
A curve that increases quickly makes the pen
feel more sensitive.
Important: In the PEN and ERASER tabs, these settings are adjusted simultaneously with the TIP FEEL
or ERASER FEEL slider, which override the advanced pressure settings.
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CUSTOMIZING PEN BUTTONS
Select the PEN tab to change the functions assigned to the side switches and tip of your pen.
Drag to increase or decrease TILT
SENSITIVITY. Test the new setting in an
application that supports tilt.
The tilt setting applies to both the tip and
eraser of your tool. Tilt is direction
sensitive and can be used in some
applications to control brush orientation or
other characteristics.
When you bring the pen tip within
5 mm (0.20 inch) of the screen surface
without touching the screen and press
the upper or lower side switch, the
selected function occurs.
Tip: To make double-clicking easier,
set the side switch to double-
click automatically by selecting
DOUBLE CLICK.
Double-click here to change the function assigned to the
pen tip. The tip must be set to CLICK in order to draw in
most graphics applications.
You can change the SIDE SWITCH MODE to fit the way you
like the pen to work when using click functions.
To access the SIDE SWITCH MODE settings, click on the
OPTIONS... button at the bottom of the control panel. In
the OPTIONS dialog box:
•
Select HOVER CLICK to perform click functions
without touching the pen tip to the Cintiq’s screen
surface.
•
Select CLICK & TAP and press the side switch while
touching the pen tip to the pen screen surface in
order to perform a click function. CLICK & TAP
enables the precise placement of your click
functions, and is the default setting for Tablet PCs.
•
•
Choose RIGHT or LEFT for right-handed or left-
handed orientation.
Check the Pressure Compatibility box as needed for
use with older applications that support only 1024
pressure levels.
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CUSTOMIZING TILT SENSITIVITY
To adjust the tilt sensitivity of your pen, select the PEN tab. Tilt sensitivity determines how far you have to tilt
the tool to produce the maximum tilt effect. You need to tilt the pen less at high sensitivity than at low
sensitivity.
Drag to increase or decrease TILT
SENSITIVITY. Test the new setting in an
application that supports tilt.
The tilt setting applies to both the tip and
eraser of your tool.
Tilt is direction sensitive and can be used in
some applications to control brush
orientation or other characteristics.
Visit the Wacom web site to learn about applications that currently support tilt.
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CUSTOMIZING THE EXPRESSKEYS
To customize the ExpressKeys, select the EXPRESSKEYS tab. Each key can be customized to perform a
Display Toggle, modifier, keystroke, or other function. The default ExpressKey settings are shown below.
Choose a function to perform when
the key is pressed.
for use with specific applications.
See using the ExpressKeys for
more information.
Click Show Express View to
toggle Express View on or off.
Important: Some applications can override and control the ExpressKey functions. For details, see
using applications integrated for tablet control.
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CUSTOMIZING THE ROCKER RING AND HOME BUTTON
To customize the Rocker Ring or Home Button, select the ROCKER RING tab. Each position on the Rocker
Ring, as well as the Home Button, can be customized to perform a Display Toggle, modifier, keystroke, or
other function. The default settings for the Rocker Ring positions and Home Button are shown below.
Choose a function to perform when
the Rocker Ring position or Home
Button is pressed.
See Using the ExpressKeys, Rocker
Ring and Home Button for more
information.
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BUTTON FUNCTIONS
Customize Cintiq for the way you like to work. Simply use the Wacom Tablet control panel to change the
button function that is assigned to a pen tool button, ExpressKey, or Radial Menu setting. Button function
options may vary, depending on your Cintiq model. Not all options are available for all controls or Cintiq
models.
FUNCTION NAME
DESCRIPTION
CLICKS
•
CLICK
Simulates a primary mouse button click. Be sure at least one button performs this
function so you can always navigate and click.
•
•
•
RIGHT CLICK
MIDDLE CLICK
DOUBLE CLICK
Simulates a right mouse button click, which displays a context menu.
Simulates a middle mouse button click.
Simulates a double-click. For easier double-clicking, use this function instead of
tapping twice with the pen tip.
•
CLICK LOCK
Simulates holding down the primary mouse button. Press the pen button once to
initiate click lock. Press the button again to release click lock. Click lock is useful
for dragging objects or selecting blocks of text.
•
•
4TH CLICK
5TH CLICK
Simulates a 4th mouse button click.
Simulates a 5th mouse button click.
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FUNCTION NAME
DESCRIPTION
KEYSTROKE...
Enables you to simulate keystrokes. Select this option to display the DEFINE
KEYSTROKE dialog box.
Enter a keystroke or keystroke combination in the KEYS entry box.
Keystroke combinations can include letters, numbers, function keys (such as F3)
and modifier keys (such as SHIFT, ALT, or CTRL for Windows, or SHIFT, OPTION,
COMMAND, and CONTROL for Mac). You can also choose special keystrokes or
keystroke combinations from the ADD SPECIAL drop-down menu.
After defining a keystroke or keystroke sequence, click OK.
Important: Because the ENTER (Windows) and RETURN (Mac) keys
can be selected as a defined keystroke, they cannot be used to select OK.
You must use your pen to click on the OK button.
Enter a name for the keystroke definition. The name will be displayed with the
You can create different keystroke functions for different applications.
See application-specific settings.
Deletes the last entry in the
keystroke entry box.
Clears the entry box.
To learn which keystroke shortcuts are supported by a particular application, see
the documentation that came with the application.
MODIFIER...
Enables you to simulate modifier key(s) such as SHIFT, ALT, or CTRL for Windows,
or SHIFT, OPTION, COMMAND, and CONTROL for Mac. Many applications use modifier
keys to constrain the size or placement of objects.
Choose one or more modifier options.
Choose a CLICKS option to simulate pressing
a button of the selected type on a mouse.
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FUNCTION NAME
DESCRIPTION
RADIAL MENU
Displays the Radial Menu on your screen. Each level of the hierarchical menu
consists of eight menu slices which may contain various features and options to
choose from.
BACK
Simulates the BACK command in browser applications.
Simulates the FORWARD command in browser applications.
FORWARD
PAN/SCROLL...
Enables you to position a document or image in any direction within the active
pane. Do this by pressing a pen button set for PAN/SCROLL and then dragging with
the pen tip across the Cintiq’s screen.
When you select PAN/SCROLL, you are
prompted to set a scrolling speed for use
in applications that do not support
grabber hand (pixel-level) panning.
•
A slower setting reduces the scroll
rate and is useful for close-up and
detail work where you need precise
control of the image.
•
As you move the pen tip, the
document or image is repositioned to
follow the direction of pen movement
on the Cintiq’s screen surface.
•
•
Release the button or lift the pen tip
from the screen surface when you are
done.
In some application windows the
document will precisely follow the
screen cursor as you move the pen
tip, while in others it will simply move
in the same general direction as the
screen cursor.
SHOW DESKTOP
Minimizes all open windows to display a clean desktop.
SWITCH APPLICATION
Brings up the application switching dialog box with focus on the next open
application. On Windows 8, Windows 7 systems running Aero, Flip 3D will be
activated with focus on the next open application.
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FUNCTION NAME
DESCRIPTION
OPEN/RUN...
Opens a dialog box where you can select a specific application, file, or script to
launch.
Click BROWSE... to locate an
application, file, or script to
launch. The selection you make
appears in the NAME box.
Click OK to accept the selection.
The dialog box will close and the OPEN/RUN... option you have selected will be
assigned as the pen button option. Simply press the pen button to launch the
assigned option.
If your selection is for the Radial Menu, it will be displayed in the Radial Menu.
INK TOGGLE
(Mac only.) Toggles the “ink in any application” function of Ink on and off.
Ink recognizes and converts your handwriting into text and inserts it into a
document. Handwriting recognition must be turned on for this function to work.
See your Mac help for information on working with Ink.
ON SCREEN KEYBOARD
EXPOSÉ
Launches the on-screen keyboard when you press the button to which this
function is assigned. Press the button to close the keyboard when open.
(Mac only.) Tiles all open windows. To access this option, first choose KEYSTROKE...
and then click on the ADD SPECIAL menu within the dialog box.
PRESSURE HOLD
Locks the pressure at the current pressure level until the button is released.
For example, you can paint with pressure sensitivity until you reach the brush size
that you like. You can then press the button and continue painting with the same
size brush until the button is released.
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FUNCTION NAME
DESCRIPTION
PRECISION MODE
Changes the mapping around the current pen tip position so that you must move
the pen farther for the screen cursor to cover a specific distance on the screen.
This feature can be very useful for the precise control of pen or brush strokes.
You can adjust the precision setting when
assigning this function to a tool button.
To activate:
•
For extensive use, toggle on PRECISION
MODE by pressing a tool button to
which the function has been assigned.
Return to normal mapping by again
pressing the tool button.
•
For quick edits, press and hold a tool
button to which the function has been
assigned. Normal mapping returns
when you release the button.
When using a tool in mouse mode, screen
cursor movement is adjusted to act as if
acceleration were off and speed set to slow.
DISPLAY TOGGLE
Available when Cintiq is connected as part of a multiple monitor system.
Enables you to toggle the screen cursor between the Cintiq and your other
displays. For example: Cintiq can be used as a pen display where the screen
cursor is positioned at the pen tip location on the Cintiq’s screen surface. Display
Toggle enables you to cycle between pen control for Cintiq and your other
displays. This is like using Cintiq as a standard Wacom Tablet where the screen
cursor can be moved across the entire desktop or additional displays.
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FUNCTION NAME
DESCRIPTION
MODE TOGGLE...
Toggles between pen mode and mouse mode. When using Cintiq on a multiple
monitor system, this enables you to use your pen to control the other monitors in
mouse mode.
When first setting a pen button to MODE TOGGLE..., the MOUSE MODE dialog box is
displayed where you can adjust the mouse acceleration and speed.
Sets the screen cursor tracking
speed when in mouse mode.
Sets the screen cursor acceleration
when in mouse mode.
Mouse mode settings can be accessed from a number of different locations within
the control panel. However, only one MOUSE ACCELERATION and SPEED setting can
be made for each pen and application that you are customizing.
The mouse mode settings are independent of system settings. Changes you make
to these settings in the Wacom Tablet control panel do not affect similar system
settings. However, changes made to similar system settings may affect your pen
display settings.
ERASE
the eraser in applications that support the ERASE function. Default setting for the
eraser. See erasing.
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FUNCTION NAME
DESCRIPTION
SETTINGS
Activates (on your screen) an interactive diagram of the current ExpressKey,
Rocker Ring, Home Button, and pen settings. The current functions for each
control are shown.
Click on any section of the diagram to change the settings or to open the
appropriate Wacom Tablet control panel tab to adjust the settings.
Dismiss the diagram by again pressing the ExpressKey or other tool button to
which this function is assigned, or by clicking anywhere outside of the diagram.
Settings may vary depending on your product model.
TABLET PC
•
•
•
TABLET PC INPUT PANEL
(Tablet PCs and Windows systems that support the Tablet PC Input Panel.)
Opens the Tablet PC input panel when you press a tool button set to this function.
JOURNAL
(Windows 8, Windows 7 and Tablet PC systems that include Microsoft Journal.)
Opens Microsoft Journal.
TABLET PC DEFINED
(Tablet PCs and Windows systems that support the Tablet PC Input Panel.)
Sets the button function according to settings found in the Windows TABLET PC
SETTINGS and PEN AND INPUT DEVICES control panels.
DISABLED
Disables the button function.
APPLICATION DEFINED
Reports only the button number to the application. This is for applications, such as
CAD programs, that have built-in tablet support.
DEFAULT
Returns a button to its default setting.
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USING AND CUSTOMIZING THE RADIAL MENU
The Radial Menu is a pop-up menu that provides quick access to editing, navigation, media control
functions, and more.
•
Set a tool button or ExpressKey to the RADIAL MENU
function. Press the button to display the Radial Menu
centered at the screen cursor position.
Top menu
Submenu
•
The hierarchical Radial Menu appears in circular format.
Each level of the menu consists of eight control slices
which may contain various features and options to choose
from.
•
•
Click to select an option. Some selections may display a
submenu for additional options.
The menu closes after you make a selection.
To close without making a selection, click on the ‘X’
located at the center of the Radial Menu or on a control
slice that has no function assigned to it. You can also
again press the button used to display the menu.
•
To make a selection without closing the Radial Menu, hold
down the button that opens the Radial Menu.
In the Wacom Tablet control panel, use the RADIAL MENU tab to customize the available Radial Menu
functions.
1. Select a control slice.
2. Assign a control FUNCTION to the slice.
If desired, change the LABEL name.
3. Select a menu or submenu to further
customize.
Tips:
•
In the FUNCTION menu, choose
SUBMENU to create custom
submenus for a control slice.
•
Press the ENTER (RETURN) key to
add multiple lines of LABEL text.
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WORKING WITH DISPLAY TOGGLE
A Display Toggle feature is available only on multiple monitor systems. Set an ExpressKey or pen side
switch to the DISPLAY TOGGLE function. Then press that button to toggle the screen cursor between Cintiq
and your other displays. For example, Cintiq can be used as a pen display where the cursor is positioned at
the pen tip location, or toggled for use as a standard Wacom Tablet where the cursor can be moved across
the entire desktop or any display on your system.
Open the Wacom Tablet control panel and make sure Cintiq is the selected TABLET. The DISPLAY TOGGLE tab
will be available if the system has two or more displays. The options on this tab define how the tablet
mapping is applied to each toggled display.
•
•
PEN DISPLAY TO DESKTOP toggles the
screen cursor from Cintiq to the entire
system desktop. Press the button a
second time to return the cursor to
Cintiq.
PEN DISPLAY TO OTHER DISPLAYS toggles
the screen cursor from Cintiq to
another active pen display or monitor.
The cursor toggles to each connected
display in turn until it returns to the
Cintiq from where the initial toggle
began.
Important: When using application-specific
settings with Display Toggle, be sure each
customized application (including ALL
OTHER) has a tool button to which DISPLAY
TOGGLE has been assigned. The easiest way
to do this is to assign DISPLAY TOGGLE to an
ExpressKey before creating any
ACTIVE AREA options determine the size of the area where the pen will
function on the pen display.
application-specific settings.
•
FORCE PROPORTIONS adjusts the size of the active area to
maintain correct vertical and horizontal proportions between
Cintiq and the entire desktop or newly mapped-to display.
Depending on your settings, some portions of the active area
may no longer be usable when this option is selected. When
deselected, the correct scale or proportions are not maintained.
For example, drawing a circle on the pen display may create an
ellipse on a mapped-to screen.
•
USE INSET AREA limits the active area to a sizing of 6 x 8 inches. If
FORCE PROPORTIONS is also selected, this sizing may be less.
When deselected, as much of the active area as possible will be
used for tablet-to-display mapping.
Your selection is shown by the red box in the ACTIVE AREA diagram.
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APPLICATION-SPECIFIC SETTINGS
You can customize your tools for use with a particular application. For example, you may prefer a firm pen
tip pressure setting in one application and a soft pressure setting in another. The APPLICATION list enables
you to add an individual application to the list and then customize your tool settings for that application.
•
When no application-specific settings have been created and a tool is selected from the TOOL list, the
APPLICATION list displays the ALL icon which contains tool settings that apply to all of your applications.
In the example below, no application-specific settings have been added for the GRIP PEN. The ALL icon
is displayed and the GRIP PEN will have the same settings in all applications.
•
When application-specific settings are added, the ALL icon changes to ALL OTHER and an application
icon is displayed for the newly added application(s).
In the above example, application-specific settings have been added for the GRIP PEN. If you select the
ALL OTHER icon and make changes to the GRIP PEN settings, your changes will apply to the GRIP PEN in
all applications except those which you have added to the APPLICATION list. If you select an application
icon and make changes to the GRIP PEN settings, your changes will apply to the GRIP PEN while you are
using that application only.
When you create application-specific settings, you are creating a separate group of settings for the
selected tool and application. See the following sections for more details:
Changing application-specific settings
Removing application-specific settings
Tip: To review ExpressKey, Rocker Ring, or pen function settings for the front-most application, set the
ExpressKey or Rocker Ring to SETTINGS and press the key at any time.
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CREATING AN APPLICATION-SPECIFIC SETTING
First choose the product and input tool for which you want to create an application-specific setting.
Click on the APPLICATION list [ + ] button.
Choose a method to select an application:
•
Open the application for which you want to create custom
settings, and then select that application from the CURRENTLY
OPEN APPLICATIONS box.
•
BROWSE to select the executable file of any application installed
on your computer.
The name of your selected application is displayed.
Click OK to complete the process.
Note: If two programs have the same executable file name, they will
share the same customized settings.
After adding an application, its icon appears in the APPLICATION list whenever the respective tool is selected
in the TOOL list. Select the application and then customize the control panel tab settings for your tool and
selected application.
Once you have created application-specific settings, applications that have not been customized in this
manner will use the tool settings for ALL OTHER.
Tip: First customize settings for one application. When you feel comfortable with the process, you can
create more application-specific settings.
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CHANGING APPLICATION-SPECIFIC SETTINGS
To change tool settings for a specific application, select the tool and the application. Then customize the
tab settings.
REMOVING APPLICATION-SPECIFIC SETTINGS
To remove an application-specific setting:
1. In the TOOL list, select the tool from which you want to remove the application-specific setting. Then, in
the APPLICATION list select the application you want to remove from the list.
2. Click on the APPLICATION list [ – ] button. In the dialog box that appears, click DELETE to confirm your
selection. The selected application is removed from the list, along with any custom tool settings.
Tip: To quickly remove all application-specific settings from a single tool, remove it from the TOOL list.
Then place the tool back on the list. The tool will be added back to the TOOL list using the default
settings. This method cannot be used to remove custom FUNCTIONS settings. See working with
multiple tools.
WORKING WITH MULTIPLE TOOLS
The Wacom Tablet control panel is designed to help you customize and keep track of the settings for your
Cintiq tools. The tool you use to open the control panel is automatically selected, and the appropriate tabs
for that tool are displayed.
Select a tool to change its settings.
The TOOL list displays
an icon for the pen
display FUNCTIONS and
different tools that have
been used on the pen
display.
Removes the
selected tool.
If application-specific
settings have not been
added, the ALL icon is
displayed and the tool
settings apply to all
applications.
The button is inactive
when there is only
one item in the list.
The FUNCTIONS icon
cannot be deleted.
Tab settings apply only to the
selected tool and application.
To add a different tool to the TOOL list, simply use the tool on your Cintiq.
•
When you select a tool that has been added to the TOOL list, the appropriate tab settings for that tool
are displayed. Any changes you make to the tab settings will then apply to the tool. Your changes take
effect immediately.
If a similar tool was previously added, the new tool will inherit the settings of the previously added tool.
These settings can then be customized for the newly added tool.
•
Identical tools will use the same settings.
To remove a selected tool from the TOOL list, click on the TOOL list [ – ] button. In the dialog box that
appears, click DELETE to confirm your selection. The selected tool is removed from the list, along with any
custom settings you may have created for it. A removed tool can be added back to the TOOL list by placing
it back onto the pen screen.
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TROUBLESHOOTING
If you are having trouble, Wacom recommends you do the following:
1. If the Wacom driver failed to load properly, first perform the recommended action in any error message
procedures in this chapter.
2. If the Cintiq does not function properly, refer to troubleshooting or pen tablet troubleshooting. Your
problem may be described there and you can try the solution offered.
5. If you are having a compatibility conflict between Cintiq and a new hardware or software product, see
periodically updates the software driver to maintain compatibility with new products.
6. Try Testing Cintiq.
7. If you have tried the suggestions in this manual and still cannot resolve the problem, then contact
support for your region.
Technical support options
Obtaining software updates
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TESTING CINTIQ
1. If the Cintiq status LED does not light, check the following:
•
First verify that the light on the power adapter is on. If the light is not on, check that the power cable
is properly connected between the power adapter and an active AC outlet.
•
Check that the power adapter cable is securely connected to the Cintiq power cable, and that the
Cintiq is turned on. The status LED will glow white whenever the Cintiq is turned on. The dimmer
light indicates that a video signal is being received. The light will brighten when you touch the pen to
the display surface.
Important: Use only an AC adapter specified for use with your Cintiq. Other adapters may cause
damage to your product.
2. If there is no display:
•
Make sure that your computer is turned on. The status LED will glow white when the proper video
signal is received.
•
•
Verify that the Cintiq is connected to an active digital video port.
Check that your video card has been properly installed and is functional. If you have another display
that is compatible with your video card, you can connect that display to the card in order to verify
that the video card is operating correctly.
3. Verify that the pen and the tablet portion of your Cintiq are working:
•
•
Press the pen tip against the display and verify that the status LED lights white.
If the LED does not light, verify that the USB cable is plugged into an active USB port. If the Cintiq is
plugged into a USB hub, try plugging it directly into the USB port on your computer.
•
•
Be sure that the USB port to which you are connecting has not been disabled. It may be necessary
to check your system BIOS setting to verify that you have connected the Cintiq to an active USB
port.
The status LED will light white when Cintiq is registered as a USB device and the pen tip is pressed
against the display.
4. Check the pen. If you cannot make a selection on the screen with the pen:
•
•
•
Test the pen by pressing the pen tip or eraser against the surface of the Cintiq. The status LED
should light white.
Now, without applying pressure to the pen tip but keeping the pen within 5 mm (0.2 inch) of the
Cintiq surface, press the side switch. The status LED should again light white.
If the status LED does not light for these tests, be sure you are using a pen specified for use with
your product.
ExpressKeys, Rocker Ring and Home Button.
6. Check any other tool(s), such as the optional Airbrush. See testing controls and input tools.
If you are still having problems, you may have a defective pen or Cintiq.
After testing, use the Wacom Tablet control panel to reconfigure your tablet and tools for any custom
settings you may originally have been using.
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TESTING CONTROLS AND INPUT TOOLS
If the Grip Pen or the Cintiq controls do not work as you expect, it is a good idea to first check the assigned
functions or reset them to their default conditions.
A quick way to return a pen to its default condition is to remove it from the control panel TOOL list. Do this
by selecting the pen and clicking on the TOOL list [ – ] button. After the pen has been removed, place it back
onto the screen surface. The pen will be added back to the TOOL list with its default settings.
•
Open the Wacom Tablet control panel and click on the ABOUT button. In the dialog box that appears,
click DIAGNOSE.... The DIAGNOSTICS dialog box shows dynamic information about the Cintiq and your
input tool(s).
•
•
If more than one Cintiq or tablet is connected to your system, select the product you are testing in the
TABLET INFO column .
Use the information shown in the DIAGNOSTICS dialog box when testing your Cintiq and pen.
Note: If a tool button is set to RADIAL MENU or OPEN/RUN..., that function will occur when the button is
pressed. In this case you may want to change the button function before testing.
Testing the ExpressKeys, Rocker Ring and Home Button
Testing a pen
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TESTING THE EXPRESSKEYS, ROCKER RING AND HOME BUTTON
1. With the DIAGNOSTICS dialog box open, observe the TABLET INFO column as you test each ExpressKey or
Rocker Ring position. Be sure to select the pen display you are testing from the TABLET INFO column.
2. Test the ExpressKeys, Rocker Ring positions or Home Button by pressing them one at a time. Each
time you press a key, position or button, its number is shown next to either the LEFT BUTTONS or RIGHT
BUTTONS category, depending on which key or position you are testing.
3. When you are done, click the CLOSE button to exit the dialog box.
Important: Some applications can override and control the ExpressKey or Rocker Ring functions.
Consider closing any open applications except the Wacom Tablet control panel when testing the
ExpressKeys or Rocker Ring. For details, see using applications integrated for tablet control.
TESTING A PEN
1. With the DIAGNOSTICS dialog box open, and while observing the POINTING DEVICE INFO column, bring
your pen within 5 mm (0.2 inch) of the screen. A value for PROXIMITY, the DEVICE NAME, DEVICE TYPE, and
a DEVICE S/N (serial number) should be displayed. Be sure to select the pen display you are testing from
the TABLET INFO column.
2. Move your tool along the pen screen surface. The X and Y DATA values should change to reflect the tool
position.
3. Test your pen switches. The Cintiq status LED should light white each time you click with the tool tip,
press the side switch, or press the tool eraser to the screen.
•
Press on the screen surface with the tool tip. The SWITCHES state and PRESSURE value should
change. PRESSURE should change from approximately 0% with no pressure applied to
approximately 100% when full pressure is applied.
•
Next, press the side switch without pressing the tip to the tablet. The SWITCHES state should
change. For the Grip Pen, do this for both positions of the switch.
Pen
Tip = 1
SWITCHES states
Side switch (lower position) = 2
Side switch (upper position) = 3
Eraser = 1
Airbrush
Tip = 1
SWITCHES states
Side switch = 2
Eraser = 1
•
•
Press the eraser to the screen. The SWITCHES state and PRESSURE value should change. PRESSURE
should change from approximately 0% with no pressure applied to approximately 100% when full
pressure is applied.
For the optional Airbrush, move the fingerwheel forward. The WHEEL value should decrease to a
value of approximately 0 when the fingerwheel is all the way forward. Move the fingerwheel
backward. The WHEEL value should increase to approximately 1000 when the fingerwheel is all the
way back.
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4. Test tilt for the x-axis by moving the pen from a vertical position toward the right; the X TILT value should
change from approximately 0 to +60. Now move the tool to the left of vertical; the X TILT value should
change from approximately 0 to - 60.
5. Test the tilt for the y-axis by moving the pen from a vertical position toward the bottom of the tablet; the
Y TILT value should change from approximately 0 to +60. Now move the tool toward the top of the
tablet; the Y TILT value should change from approximately 0 to - 60.
6. For the optional Art Pen, test the rotation feature by placing the pen tip on the screen surface and
slowing rotating the pen on its axis. The ROTATION value should change as you rotate the pen.
7. When you are done, click on the CLOSE button to exit the dialog box.
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TROUBLESHOOTING
If you encounter problems with the display portion of your Cintiq, refer to the following tables. Your problem
may be described here and you can try the solution offered. For more information about color issues, see
the documentation that came with your operating system or applications.
GENERAL PROBLEMS
No display. The status LED
does not light.
•
•
Verify that the AC power cable is connected, and that the Cintiq is
turned on.
In the Wacom Display Settings dialog, adjust the contrast and
brightness controls, or choose ADVANCED and then FACTORY RESET
to return the Cintiq to its original settings.
The status LED is blinking.
•
•
Your computer may be in a power management mode. Touch the
pen tip to the screen, move the mouse, or depress any key on your
keyboard.
Turn off both your computer and the Cintiq. Check the video cable
for bent or broken connector pins. Then properly connect the video
cable and turn on the Cintiq and your computer.
•
•
•
•
•
Verify that the video card and cable are properly installed.
Check that your computer is turned on.
A ‘cable disconnect go to
power save’ message appears
briefly on the screen.
Verify that you are using the video cable that came with the Cintiq.
Check that the video cable is fully connected.
Turn off both your computer and the Cintiq. Check the video cable
and any video adapters for bent or broken connector pins. Then
properly connect the video cable and any necessary adapters.
An ‘out of range’ message
appears briefly on the screen.
•
•
The input signal frequency is incorrectly set or not compatible with
the Cintiq. Set the refresh rate to a vertical frequency that is
compatible with your Cintiq. If your video card driver supports
adjustment of the horizontal frequency, make sure it is also set to a
compatible value. See the IPI for frequency range details.
The resolution or refresh rate is set too high. See the IPI for details
about the maximum (native) resolution, refresh rate, and other
resolution sizes that can be used with your Cintiq.
•
•
Set the display properties to detect plug and play monitors.
A ‘set refresh range’ message
appears briefly on the screen.
Set the refresh rate to a vertical frequency that is compatible with
your Cintiq. See the IPI for frequency range details.
The image appears multiple
times on the display.
Do not extend the video cable or use an input selector switch box.
When a still image is displayed Use a screen saver or other power management feature.
for a long period of time
without refreshing the screen,
an after-image remains for a
short period of time.
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Color quality is inaccurate.
In the Wacom Display Settings dialog, choose ADVANCED and then
FACTORY RESET to return the display to its original settings.
•
•
Check the color profile settings that you are using with Cintiq.
Make any changes to the contrast settings in small increments, as
changes in contrast may affect color accuracy.
The color white does not
display as white.
•
•
Check the color profile settings that you are using with Cintiq.
Verify that the display is operating at the factory default settings.
If that is not sufficient, adjust the color as necessary. For details on
color management, refer to your operating system and application
documentation.
•
Verify the video cable and port are fully connected.
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PEN TABLET TROUBLESHOOTING
If you encounter problems with the tablet portion of the Cintiq, see the following tables. Your problem may
be described here, and you can try the solution offered. Also check the Notes linked to the driver download
screen for the latest information updates.
Windows-specific problems
Mac-specific problems
The computer does not have
an available USB port.
Check if there is an available USB port on a USB hub. If not you will
need to add a USB hub or USB card.
A USB device plugged into the
Cintiq USB accessory port
does not function.
•
Make sure the Cintiq itself is properly connected to a working USB
port on your computer.
•
Be sure the Cintiq is powered on and that the status LED lights
white. The Cintiq contains a powered USB hub and the accessory
port will not work when the power is off.
•
•
If the USB device does not work, try plugging it into a USB port
directly on your computer.
If the USB device still does not function properly, contact the
manufacturer for that particular device.
The status LED is off.
•
•
Make sure the Cintiq is turned on.
Check that the AC power adapter is plugged into both the Cintiq
and an active power outlet.
•
Use only a power adapter specified for use with your Cintiq. Other
adapters may cause damage to your product.
The pen works only in mouse
mode, and does not draw or
write with pressure sensitivity.
The driver software for the tablet portion of the Cintiq was not installed
or did not load properly.
•
Make sure the driver software is installed and functioning.
Install the driver software in accordance with step 2: software
installation.
The pen does not draw or
Some applications require that you turn on the pressure capabilities
write with pressure sensitivity. within the application or selected tool before the pen will respond as a
pressure-sensitive tool.
Verify also that your application supports pressure sensitivity.
Clicking is difficult.
Open the Wacom Tablet control panel and go to the PEN tab. Try using
a lighter TIP FEEL.
The pen selects everything or
will not stop drawing.
CLICK THRESHOLD setting. If this does not help, see testing controls and
input tools.
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Double-clicking is difficult.
•
•
Be sure you are quickly tapping the screen twice in the same place.
Wacom recommends using the side switch to
double-click.
Open the Wacom Tablet control panel and go to the PEN tab.
Try increasing the TIP DOUBLE CLICK DISTANCE or using a lighter TIP
FEEL.
•
•
Windows: Try setting your system to launch programs with a single
click. See clicking.
The eraser selects everything
or will not stop erasing.
increase the CLICK THRESHOLD setting. If this does not help, see testing
controls and input tools.
You notice a delay at the
beginning of pen or inking
strokes.
Open the Wacom Tablet control panel and go to the PEN tab.
Try decreasing the TIP DOUBLE CLICK DISTANCE. If that does not work,
move the TIP DOUBLE CLICK DISTANCE slider to the OFF position in order
to turn off double-click assist.
You have to press hard with
the pen when clicking,
drawing, or writing.
Open the Wacom Tablet control panel and go to the PEN tab.
Move the TIP FEEL slider toward SOFT, or select CUSTOMIZE... and
decrease the SENSITIVITY and CLICK THRESHOLD settings.
The pen tip does not function.
•
Be sure you are using only the pen that came with your product,
or a Wacom accessory pen specified for use with the Cintiq 13HD.
Other pens may not function properly on the Cintiq.
•
•
Check the Wacom Tablet control panel PEN tab and verify that a
CLICK function is assigned to the pen tip.
Make sure the status LED lights white when the tip is pressed. If the
LED does not light, verify that the USB cable is plugged into an
active port on your computer or on a USB hub.
•
If the LED still does not light, you may have defective hardware (see
The pen tip and screen cursor Open the Wacom Tablet control panel and select the CALIBRATE tab.
Changing the function settings Make sure you change the settings for the tool and application that you
for an input tool has no effect. are using. See application-specific settings and working with multiple
tools.
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The pen side switch does not
work.
•
•
•
•
•
Be sure you are using only the pen that came with your product,
or a Wacom accessory pen specified for use with the Cintiq 13HD.
Other pens may not function properly on the Cintiq.
Be sure to press the side switch when the pen tip is within 5 mm
(0.2 inch) of the Cintiq active area. Do this without pressing down
on the pen tip.
In the Wacom Tablet control panel, verify that the side switch is set
to the proper function you are expecting to occur for the application
and tool you are using.
Check the SIDE SWITCH MODE. If CLICK & TAP is selected, you will
need to first press the side switch, then touch the pen tip to the pen
screen surface in order to perform a click function.
Make sure the status LED lights white when you press the side
switch. If it does not, verify that the USB cable is plugged into an
active USB port on your computer or on a USB hub. The LED will
not light if the USB cable is not plugged into an active port.
•
•
If the LED does not light, you may have defective hardware (see
troubleshooting).
The screen cursor moves but
it does not jump to the pen tip
location when placed on the
screen, and it does not follow
the pen tip when moving the
pen across the display.
Make sure the Wacom driver has loaded properly by opening the
an error message. If an error message appears, reboot your
computer. If the problem persists, refer to step 2: software
installation and reinstall the Wacom driver software. (For Mac, you
must restart your computer after installing the Wacom driver for
proper operation.)
•
If you have customized the side switch on your pen to toggle
between pen mode and mouse mode, make sure that your Cintiq is
operating in pen mode.
When using Cintiq on a
multiple monitor system, you
cannot use the pen to control
the other monitor(s).
•
•
Cycle between pen control for Cintiq and your other displays by
pressing an ExpressKey or pen button that is set to Display Toggle.
You can also use your pen to control the other monitors in mouse
mode. To use mouse mode, first set a pen button to MODE
TOGGLE.... Then use the button to toggle between pen mode and
mouse mode.
The line you are drawing does
not line up with the location of
the screen cursor.
•
•
To function properly, some applications require that the pen be set
to pen mode. Make sure the pen has not been toggled to mouse
mode.
then you may have a corrupted preferences file. Follow the
instructions in Windows-specific problems or Mac-specific
problems to create a new preferences file.
The computer does not go to
sleep.
When you are not using the pen, remove it from the Cintiq surface or
Cintiq will continue to send data, keeping the computer awake.
The screen cursor jumps back When not in use, place the pen in the pen case, pen stand, or some
when using your regular
mouse or trackball.
other location near the Cintiq. Do not leave the pen on the display.
Leaving your pen on the display may interfere with screen cursor
positioning when using other input devices.
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The screen cursor moves
The tablet portion of Cintiq emits electromagnetic waves at a certain
erratically or jumps around on frequency. If another tablet is placed too close to the Cintiq it may
the screen when another
tablet is connected to your
computer.
interfere with screen cursor positioning. If this occurs, move the tablet
further away from the Cintiq.
When working in some
•
Some applications can override and control the ExpressKey,
Rocker Ring or Home Button functions. See using applications
integrated for tablet control.
applications, the ExpressKeys,
Rocker Ring or Home Button
perform a different function
than what is set in the Wacom
Tablet control panel.
If you are using application-specific settings, be sure you have
updated the settings for the application you are working with.
The ExpressKeys, Rocker
Ring or Home Button do not
perform the correct functions
to which they are set.
Check to be sure that Cintiq is correctly configured for your preferred
handedness. See Configuring Cintiq for handedness.
Some defaults for control
panel, ExpressKeys, Rocker
Ring or Home Button may be
different from those shown in
the manual.
In some regions the control panel defaults may vary, depending on
application and operating system differences.
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WINDOWS-SPECIFIC PROBLEMS
You suspect the Cintiq
preferences may be
corrupted, or want to make
certain that all settings are at
their factory defaults.
Use the Wacom Tablet Preference File Utility to work with preferences.
Close any open applications. Click the START icon and select ALL
PROGRAMS. Then select WACOM TABLET and WACOM TABLET PREFERENCE
FILE UTILITY.
Windows 8: From the Windows 8 Start screen, click the WACOM TABLET
PREFERENCE FILE UTILITY tile. If you are using the Windows 8 Classic
Desktop, press the Windows key on your keyboard, or select the
Windows icon in the Charms bar, to access the Start screen.
Windows 7: Open the utility by clicking the START icon and selecting
ALL PROGRAMS. Select WACOM TABLET and WACOM TABLET PREFERENCE
FILE UTILITY.
•
It is a good idea to first back up your tablet preferences. In the
TABLET PREFERENCE FILE UTILITY dialog box, click BACKUP... and
follow the prompts.
•
Use the Tablet Preference File Utility to delete the tablet
preferences as follows:
Single user. Under MY PREFERENCES, click REMOVE to delete the
preferences for the current user.
Multiple users. Under ALL USER PREFERENCES, click REMOVE to
delete preferences for multiple users. Administrator rights are
required to delete preferences for all users. Relaunch any currently
open tablet-aware applications that you may be running.
You can restore tablet preferences that have been backed up by
clicking RESTORE... under MY PREFERENCES.
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MAC-SPECIFIC PROBLEMS
At startup, a dialog box
appears telling you that either
the driver failed to load or the
Cintiq preferences have not
yet been created.
The tablet portion of the Cintiq was not detected at startup. Make sure
the USB cable is securely connected to an active USB port on your
computer or USB hub. Make sure that the Cintiq status LED is on and
is glowing white. If this does not correct the problem, see
troubleshooting.
From the GO menu, select UTILITIES and launch the SYSTEM PROFILER.
Select USB from the HARDWARE section of the CONTENTS list. A Wacom
USB Cintiq model should be listed. If a model is not listed, check the
Cintiq USB cable connection or try plugging the Cintiq into a different
If this does not help, contact Wacom for Technical Support.
See technical support options.
You suspect the Cintiq
preferences may be
corrupted, or want to make
certain that all settings are at
their factory defaults.
Use the Wacom Tablet Utility to work with preferences. Close any open
applications. Open the main APPLICATIONS folder. Then open the
WACOM TABLET folder and run the WACOM TABLET UTILITy.
•
It is a good idea to first back up your tablet preferences. In the
Wacom Tablet Utility, select CURRENT USER or ALL USERS. Then click
BACKUP... and follow the prompts.
•
Delete the tablet preferences as follows:
Single user. When the utility starts, select CURRENT USER and click
REMOVE. Log out, then log back in. When the Cintiq driver loads it
will create a new preferences file with the factory defaults.
Multiple users. When the utility starts, select ALL USERS and click
REMOVE. Log out, then log back in. When the Cintiq driver loads it
will create new preferences files with the factory defaults.
You can quickly restore tablet preferences that have been backed up
for the CURRENT USER or ALL USERS by clicking RESTORE... within the
utility.
Note: Do not manually remove the WACOMTABLET.PREFPANE file from the
main LIBRARY PREFERENCEPANES folder. This file is only to be
only when using the Wacom Tablet Utility.
Recalibrate the Cintiq. See calibrating the cintiq.
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Ink does not work correctly
with the Cintiq.
There may be a problem with the Ink preferences. Remove the
damaged preference files as follows. They will be re-created when you
enable handwriting recognition.
1. Open SYSTEM PREFERENCES, choose SHOW ALL and select INK.
Then turn off handwriting recognition.
2. From the GO menu, choose your HOME. Open the LIBRARY and
PREFERENCES folders. Remove the following preferences:
•
•
•
COM.APPLE.INK.FRAMEWORK.PLIST
COM.APPLE.INK.INKPAD.PLIST
COM.APPLE.INK.INKPAD.SKETCH
3. Go back to SYSTEM PREFERENCES and INK, and then enable
handwriting recognition.
4. Test the Ink function using your Cintiq and Wacom pen.
If this procedure does not resolve your problem with Ink, contact Apple
Support for further assistance. Wacom is not the software
manufacturer for Ink and we are limited in our abilities to support a third
party software application.
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TECHNICAL SUPPORT OPTIONS
If you have a problem with your Cintiq, check the appropriate installation section in this manual to make
sure the Cintiq is installed correctly. Then review the troubleshooting procedures.
If you cannot find the answer in this manual, you may find updated information about your problem in the
Notes linked to the driver download screen (located on the Installation CD). You can also check the product
If you have an Internet connection, you can download the latest software drivers from the Wacom website
for your region. See obtaining software updates.
Check the Customer Care options on the Wacom website for your region. You may find answers to your
questions without having to make a phone call.
If you cannot solve the problem and you think your Wacom product is not working properly, contact the
Wacom support staff for the area where your product was purchased. You can find contact information by
checking the Wacom website for your region.
When you call, you should be at your computer with the following information available:
•
•
•
This manual.
Serial number. (See the label on the back of the Cintiq.)
Driver version number. (See the Installation CD or click on the Wacom Tablet control panel ABOUT
button.)
•
•
•
•
•
•
•
The make and model of your computer, and operating system version number.
The make, model, and connection type of your video card.
A list of peripheral devices attached to your computer.
The software application and version you were using when the problem occurred.
The exact wording of any error message that appeared on your screen.
What happened and what you were doing when the problem occurred.
How you tried to solve the problem.
You can also contact the Wacom Customer Care Center by visiting the Wacom website for your region and
completing an Email Inquiry form.
OBTAINING SOFTWARE UPDATES
Wacom periodically updates the tablet software driver to maintain compatibility with new products. If you
are having a compatibility problem between Cintiq and a new hardware or software product, it may be
helpful to download a new software driver (when available) from the Internet.
updates.
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FREQUENTLY ASKED QUESTIONS
more FAQs, visit the Wacom website for your region.
How do I reset my Cintiq preferences to the default settings?
Where can I obtain spare parts and accessories?
How do I find the product model and serial number?
Will Cintiq work in all applications?
Cintiq supports general mouse input functions in all applications. Assuming the product driver is
installed and functioning properly, pressure sensitivity and eraser functions are also supported in many
graphic applications.
What software applications support Cintiq features?
Many applications support pressure sensitivity and eraser input from your Wacom product.
using it with Cintiq to determine if you experience pressure variance when you paint or draw with the
pen. Your software manufacturer will be able to provide the best information about which pen input
features the application supports.
Can I have Cintiq and a mouse connected to my computer at the same time?
Yes. You can use your system mouse in conjunction with your Wacom product. Only one device at a
time can control the screen cursor. You can change back and forth between your Cintiq input tools and
a system mouse at your convenience.
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Can I use older Wacom input tools with Cintiq?
Pens and accessories are generally specific to the product model they come with, so they may not be
interchangeable. Visit the Wacom website for your region and check the Customer Care Knowledge
Base for details.
The installer is asking for a password. What is the password?
The computer is looking for a password that is either your personal password or the administrative
password to log into the computer. If your personal password does not work and you are in a business
environment you will need to ask the system administrator to install the tablet for you. The operating
system requires the user to have administrative access to install a hardware device.
The pen and screen cursor do not line up. Why?
The Cintiq needs to be calibrated. This should be done each time you reinstall the tablet driver or delete
the Cintiq preference file. See calibrating the cintiq.
How do I reset my Cintiq preferences to the default settings?
See managing preferences.
Can I delete all Cintiq preferences at one time?
Yes. See managing preferences.
What is the best way to clean Cintiq?
See Caring for Cintiq.
How do I change the nib (tip) of my pen?
See replacing the pen nib.
Where can I obtain spare parts and accessories?
See ordering parts and accessories.
How do I find the product model and serial number?
These are labeled on the back of the Cintiq. The model number is typically located above the bar code,
and the serial number just below the barcode. The model number and serial number is needed for all
Customer Care support requests.
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CARE AND MAINTENANCE
This section provides tips for the care and maintenance of your Cintiq 13HD.
Caring for Cintiq
Replacing the pen nib
CARING FOR CINTIQ
Keep the Grip Pen and the Cintiq LCD screen surface clean. Dust and dirt particles can stick to the pen and
cause excessive wear to the screen surface. Regular cleaning will help prolong the life of your LCD screen
surface and pen.
Keep Cintiq and the Grip Pen in a clean, dry place and avoid extremes in temperature. Room temperature
is best. To protect your pen, store it in the pen case or pen stand if you will not be using it.
Cintiq and the Grip Pen are not made to come apart. Taking apart the product will void your warranty.
Important: Take care to never spill liquids onto the Cintiq or the pen. Be especially careful of getting
the display, Rocker Ring, ExpressKey or pen buttons and tip wet as they contain sensitive electronic
parts that will fail if they are exposed to liquids.
Prevent scratching by replacing your pen nibs frequently. When the nibs are worn or pointed they can
damage your Cintiq. See replacing the pen nib.
To clean the Cintiq casing or the Grip Pen, use a soft, damp cloth; you can also dampen the cloth using a
very mild soap diluted with water. Do not use paint thinner, benzine, alcohol, or other solvents to clean the
product casing or pen.
To clean the screen, use an anti-static cloth or a slightly damp cloth. When cleaning, apply only a light
amount of pressure to the screen and do not make the surface wet. Do not use detergent to clean the
screen as this may damage the Cintiq’s screen. Damage of this kind is not covered by the manufacturer’s
warranty.
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REPLACING THE PEN NIB
To protect your Cintiq from damage and for best performance, periodically replace your pen nibs.
Important: Replace the pen nib before or when it looks like this:.
The pen nib (tip) will wear with normal use.
Excessive pressure will cause it to wear
more quickly.
Replace the nib when it gets too short or
develops a flat edge.
1. To replace your pen nib, use the nib removal tool, a pair of tweezers, needle-nosed pliers, or similar
instrument to pull the nib straight out of the pen.
2. Use the same tool to grasp the new nib and place it into the end of the pen.
3. Slide the end of the new nib straight into the barrel of the pen. Firmly push the nib until it stops.
Nib
Warning
Replace when 1 mm
(0.04 inch) or less.
Choking hazard. Prevent children from swallowing the pen nib or side switch. The pen nib or side switch
may accidentally be pulled out if children are biting on them.
For replacement parts, see ordering parts and accessories.
Important:
•
•
•
When not in use, place the pen in the pen case or pen stand, or lay it flat on your desk.
When the optional Airbrush is not in use, lay it flat on your desk.
To maintain the sensitivity of your input tools, do not store them in a container where they will rest
on their tip or eraser. Improper storage may damage the pen tip pressure sensor(s).
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OTHER USEFUL INFORMATION
This section includes instructions on how to manage your Cintiq preferences, uninstall the product
software, and more.
Importing expert settings
Product information
Ordering parts and accessories
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UNINSTALLING CINTIQ
Follow the appropriate procedure below to remove the Wacom driver software and the Cintiq from your
system.
Important: When you remove the Wacom driver software, your Cintiq will no longer operate with full
tablet functionality but will continue to function as a mouse device.
Windows 8:
1. From the Windows 8 Start screen, right-click in the screen’s bottom left corner and chose CONTROL
PANEL from the pop-up menu. If you are using the Windows 8 Classic Desktop, press the Windows key
on your keyboard, or select the Windows icon in the Charms bar, to access the Start screen.
2. Choose UNINSTALL A PROGRAM or ADD OR REMOVE PROGRAMS.
3. Select WACOM TABLET and click on the REMOVE button.
Windows 7:
1. Click START and choose CONTROL PANEL.
2. Click UNINSTALL A PROGRAM or ADD OR REMOVE PROGRAMS.
3. Select WACOM TABLET and click on the REMOVE button.
Note: You may need to reboot your computer for the uninstall to take effect.
Mac:
1. From the GO menu, choose APPLICATIONS and open the WACOM TABLET folder.
2. Double-click on the WACOM TABLET UTILITY icon. Click on the TABLET SOFTWARE: REMOVE button.
Enter your administrator log on name and password.
3. After the removal is completed, click OK.
4. Shut down your computer and turn off the Cintiq. When your computer and Cintiq are off, disconnect
the Cintiq from your computer.
See obtaining software updates for information on downloading a new software driver (when available)
from the Internet.
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MANAGING PREFERENCES
Use the Wacom Tablet preferences utility to manage your Cintiq preferences for single or multiple users.
Close any open applications.
Windows 8: From the Windows 8 Start screen, click the WACOM TABLET PREFERENCE FILE UTILITY tile. If you
are using the Windows 8 Classic Desktop, press the Windows key on your keyboard, or select the
Windows icon in the Charms bar, to access the Start screen.
Windows 7:
1. Click the START icon and select ALL PROGRAMS.
2. Select WACOM and WACOM TABLET PREFERENCE FILE UTILITY.
Set your preferences in all Windows systems as follows:
•
•
To remove preferences for the current user, click REMOVE under MY PREFERENCES.
To delete preferences for multiple users, click REMOVE under ALL USER PREFERENCES.
Administrator rights are required to delete preferences for all users. Relaunch any currently open tablet-
aware applications that you may be running.
•
•
•
To back up your preferences, click BACKUP... under MY PREFERENCES.
To restore preferences that you had previously backed up, click RESTORE... under MY PREFERENCES.
Carefully follow any prompts that may appear.
Mac: Open the main APPLICATIONS folder. Then open the WACOM TABLET folder and run the WACOM TABLET
UTILITY.
•
To remove preferences, select CURRENT USER or ALL USERS. Then click REMOVE. Log out, then log back
in. When the software driver loads it will create a new preferences file with the factory defaults.
•
•
To back up your preferences, select CURRENT USER or ALL USERS. Then click BACKUP....
To restore preferences that you had previously backed up, select CURRENT USER or ALL USERS.
Then click RESTORE....
•
Carefully follow any prompts that may appear.
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INSTALLING MULTIPLE TABLETS
Any Cintiq or tablet that has been detected on your system will appear as an icon within the Wacom Tablet
control panel TABLET list.
Select a pen display or tablet icon for which
to customize tool and application settings.
•
The control panel will not launch unless
a supported pen display or tablet is
connected to the computer.
•
Settings can only be viewed or
changed for an attached pen display or
tablet.
To add a new pen display or tablet, connect it to your computer. The system will automatically find the pen
display or tablet and initialize it. An icon for the pen display or tablet will then appear in the control panel.
Important: When installing additional pen display units or tablets on Windows systems, the eraser
function may not work in some applications when using the additional pen display(s) or tablet(s).
The eraser function will continue to work correctly using the first pen display or tablet that was
added to the control panel.
To remove one of multiple pen displays or tablets from the driver, select the pen display or tablet to be
deleted and click on the [ – ] button next to the TABLET list.
•
A pen display or tablet must be attached to the computer before it can be deleted from the control
panel list.
•
You will need to restart your computer before you can again add the tablet to the driver.
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USING APPLICATIONS INTEGRATED FOR TABLET CONTROL
Some software applications may be designed to directly control ExpressKey or Rocker Ring functions.
When working in an application that has been integrated in this manner, the ExpressKeys or Rocker Ring
may perform differently than the function that is set in the Wacom Tablet control panel.
•
•
•
When an ExpressKey is overridden by an application, the ExpressKey setting will automatically update,
using either “Application Defined” or the new function name. Some or all of the ExpressKeys or Rocker
Ring, or Home Button may be overridden, depending on the application.
An integrated application will control the ExpressKeys, Rocker Ring or Home Button only when that
application is active and in the foreground. When you close the application or select a new application
pane to work in, your Wacom Tablet control panel settings are returned to their previous state.
To review ExpressKey, Rocker Ring, Home Button or pen function settings for the current front-most
application, set an ExpressKey to SETTINGS and press the key at any time.
Applications that have been integrated in this manner will typically provide you with the opportunity to
opt-out or disable this functionality when first using your Wacom product with the application. See the
documentation provided with your application for any specific details on functionality and how to
customize or disable this feature.
If an automatic prompt or the application’s documentation do not describe how to disable this behavior,
you can use the Wacom Tablet control panel to create application-specific settings that will override the
behavior of the integrated application. See also managing preferences.
Important: If an application-specific setting has been created for an integrated application, setting
an ExpressKey function to APPLICATION DEFINED will still allow the integrated application to control
the function.
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IMPORTING EXPERT SETTINGS
The import expert settings feature enables you to import customized Wacom Tablet control panel settings
that have been specified in an XML (Extensible Markup Language) file.
•
•
•
Some software developers may create custom settings files which are specifically designed to provide
optimum performance when using your Wacom product with their applications.
Visit the Wacom website for your region to choose from a variety of custom settings files that may be
available for your product.
Each XML file may include customized settings for one or more applications. These settings may apply
to the ExpressKeys or Rocker Ring, Home Button, Radial Menu, or pen button and eraser functions.
To import expert settings:
1. Choose an XML file with settings for use with a particular application. Double-click on your file
selection.
2. Carefully read and follow the instructions in the confirmation dialog.
•
•
•
The utility will import settings for one or more applications. Any previous settings for those
applications may be overridden.
You are encouraged to back up any existing control panel settings before importing the expert
settings.
You can cancel, or continue to import the settings.
3. When you choose to import settings, only the settings specified in the XML file will be imported.
Any corresponding settings will be overridden with the new values. All other existing settings will remain
unchanged.
4. After the import process is completed you will have an opportunity to view the new settings within the
Wacom Tablet control panel.
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PEN AND DIGITAL INK CAPABILITIES IN WINDOWS
Microsoft Windows 8 and Windows 7 provide extensive support for pen input. Pen features are supported
in all versions of Windows 8 and Windows 7 except Windows 7 Starter and Home Basic. Use Cintiq and
your Wacom pen for quick, intuitive results.
•
•
•
Note taking. Jot notes and capture quick sketches in Windows Journal. Use the Journal search engine
to locate your handwritten content.
Handwriting recognition. Quickly enter handwritten information anywhere the computer accepts typed
input. Convert your handwritten content to typed text at any time.
Digital Ink in Microsoft Office 2007. Utilize the enhanced digital mark-up and inking tools found on the
REVIEW tab within applicable applications.
The Windows Input Panel enables you to use handwriting or an on-screen keyboard to directly enter text
with your Wacom pen.
There are different ways to launch the Input Panel:
•
•
•
Click on the Input Panel icon which appears when you move the screen cursor into a text entry area.
Click on the Input Panel tab, located by default on the left edge of the screen.
Click on the Tablet PC Input Panel icon located on the Windows Taskbar. If the icon is not visible, right-
click on the Taskbar, select TOOLBARS, and TABLET PC INPUT PANEL.
To disable the Input Panel:
1. Open the Tablet PC Input Panel.
2. Select TOOLS and OPTIONS.
3. Choose the OPENING tab and uncheck the following boxes:
•
•
FOR TABLET PEN INPUT, SHOW THE ICON NEXT TO THE TEXT BOX
SHOW THE INPUT PANEL TAB.
4. Click OK.
For details, study the documentation that came with your system, including the Windows training tools and
Tablet PC tutorial. To access the Tablet PC Pen Training, from the START menu choose ALL PROGRAMS,
TABLET PC, and TABLET PC PEN TRAINING. Search the Windows help system for training tools if they are not
available from the START menu.
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Search the Microsoft website for enhanced information about digital inking in Windows. You can also visit
Note: The following workaround in the Wacom software driver improves performance in Windows 7:
•
To improve performance, the Pen Flicks and ‘press-and-hold-to-right-click’ features are
disabled in some graphics applications such as Photoshop.
PRODUCT INFORMATION
To learn more about your Cintiq, visit the Wacom website for your region. You can also discover which
software applications are currently tablet enhanced to support the pressure sensitivity and other special
functionality of your Cintiq by searching software applications.
USA, Canada, Central and South America
Europe, Middle East and Africa
Japan
Asia Pacific (English)
China (Simplified Chinese)
Hong Kong (Traditional Chinese)
Korea
Taiwan
Thailand
PRODUCT SPECIFICATIONS
Specifications for your Cintiq are provided in the Important Product Information (IPI) document included on
your product CD.
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WARRANTY SERVICE IN THE U.S.A. AND CANADA
The full product warranty and licensing agreement is provided in the Important Product Information (IPI) document
that is included on your product CD.
To obtain Warranty service within the U.S. or Canada contact:
Wacom Customer Care Center
Phone: 1.360.896.9833
WARRANTY SERVICE OUTSIDE OF THE U.S.A. AND CANADA
For products purchased or used outside the United States and Canada, the warranty period may be determined by
regional requirements. The warranty period for your pen display is described on the Support page of the Wacom web
site for your region, or contact Wacom Technical Support.
Wacom Technical Support in Asia Pacific (except Japan and China)
Detailed Asia Pacific Limited Warranty policy and product registration may be found online at
To obtain technical support or Warranty service within Southeast Asia, Oceania and Taiwan, please contact the
Wacom Customer Support Service.
Should you have any questions about this Agreement, or if you desire to contact Wacom for any reason, please
contact in writing:
IN NORTH AND SOUTH AMERICA
IN JAPAN CONTACT:
CONTACT:
Wacom Technology Corporation
1311 SE Cardinal Court
Vancouver, Washington 98683
U.S.A.
Wacom Co., Ltd.
2-510-1 Toyonodai
Otone-Machi, Kitasaitama-Gun
Saitama, 349-1148
Japan
IN MAINLAND CHINA (EXCEPT HONG KONG)
CONTACT:
IN ASIA PACIFIC CONTACT:
Wacom Co., Ltd.
Wacom China Corporation
Asia Pacific Office
Unit 2807, 28th Floor, SK Tower
No 6 Jia, Jianguomenwai Avenue,
Beijing, 100022, China
Harmony Tower 18F, 1-32-2 Hon-Cho,
Nakano-Ku, Tokyo 164-0012
Japan
E-mail: [email protected]
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ORDERING PARTS AND ACCESSORIES
For a list of available parts and accessories, visit the Wacom website for your region.
You can also do the following:
•
In the USA or Canada, call 1.888.884.1870 (toll-free) or visit Wacom’s website at
•
http://shop.wacom.eu. You can also contact your local dealer, distributor, or technical support using the
appropriate number for your region.
•
•
In other countries, please contact your local dealer or distributor.
Some parts and accessories may not be available in all regions.
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GLOSSARY
Active area. The area of the Cintiq where your tools are detected.
Application-specific settings. Cintiq tool and Cintiq settings that have been customized for individual
applications. The Wacom Tablet control panel enables you to customize a tool to behave uniquely in
different applications. Application-specific settings are in effect whenever you use the application.
Aspect. The ratio between the vertical and horizontal dimension of the active area on the Cintiq.
Click force. The amount of force you must apply to the pen tip for a click to occur.
Double-click assist. A function of the Wacom Tablet control panel that makes it easier to double-click by
setting the size of the double-click distance.
Double-click distance. The maximum distance (in screen pixels) that the screen cursor can move between
clicks and still be accepted as a double-click. Increasing the double-click distance makes double-clicking
easier, but may cause a delay in brush strokes in some graphics applications.
Eraser-aware application. A software application that has built-in support for the pen eraser.
These applications take advantage of the eraser in different ways, depending on what makes sense for
the application.
ExpressKeys. The customizable control keys located on the Cintiq. See using the ExpressKeys.
Fingerwheel. The control wheel on the optional Airbrush.
Hardware control buttons. The function buttons on the Cintiq. See using the expresskeys, rocker ring and
home button.
Journal. A Microsoft Windows application that electronically simulates a physical journal pad, but with the
advantages of digital note taking. For example, you can create quick sketches and jot handwritten notes
that can be converted to text and sent on to colleagues for digital mark-up. Journal includes a variety of
pen, marker, and highlighter tools, plus an eraser that is easily activated by the eraser end of your Wacom
pen. Additionally, your handwritten content is searchable within Journal.
LED. Light-Emitting Diode. Used as pen display indicator light(s).
Modifier. Modifier keys include SHIFT, ALT, and CTRL for Windows, or SHIFT, CONTROL, COMMAND, and OPTION
for Mac. You can customize your Cintiq tool buttons or ExpressKeys to simulate a modifier key.
Mouse acceleration. A setting that allows you to adjust the screen cursor acceleration when using mouse
mode.
Mouse mode. A method for positioning the screen cursor. When you place a Cintiq tool on the tablet, you
can move the screen cursor with a “pick up and slide” motion similar to using a traditional mouse. This is
known as relative positioning. See also pen mode.
Nib. The replaceable pen tip.
Parallax. The angular distortion of an object’s position when viewed through glass or other medium.
You must calibrate the Cintiq to compensate for this effect, and to align the screen cursor with the position
of the pen on the screen.
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No parallax. The pen tip and screen
cursor are aligned.
Parallax effect caused by screen glass.
Note how the position of the pen tip and
screen cursor are not aligned.
Pen mode. A method of positioning the screen cursor. Wherever you place your input tool on the Cintiq, the
screen cursor will jump to the corresponding point on the screen. This is known as absolute positioning,
and is the default setting for the pen. Pen mode allows you to quickly position the screen cursor without
having to first find it and then move it across the desktop. See also mouse mode.
Pixel. The smallest unit of measure on your screen.
Pressure sensitive. A quality of the Wacom pen tip and eraser that senses the amount of pressure being
applied. This is used to create natural-looking pen, brush, and eraser strokes in applications that are
pressure sensitive.
Proximity. The height above the Cintiq active area where the input tools are detected.
See also pen features.
Radial Menu. A hierarchical menu (in radial format). Each level of the menu consists of eight menu slices
which may contain various features and options to choose from. You can customize the buttons of your
input tools or Cintiq to display this menu.
Screen cursor. The pointer on the screen. Screen cursors come in different shapes (such as an
I-beam, arrow, or box), depending on which application you are running.
Tablet PC Input Panel (TIP). The Microsoft Windows Tablet PC Input Panel enables you to use your Wacom
pen to create handwritten notes or work with an on-screen keyboard. The Input Panel dynamically converts
your handwriting to text. The information you create can then be inserted into other documents,
spreadsheets, or illustrations.
Tilt sensitive. A quality of the pen tip and eraser that senses the amount of tilt between the tool and tablet.
This is used to create natural-looking pen, brush, and eraser strokes in applications that are tilt sensitive.
USB. Universal Serial Bus. A hardware interface standard for connecting computer peripheral devices.
USB ports support hot-plugging, which allows you to connect or disconnect a USB device without turning
off your computer.
Wintab. An interface standard used by Windows applications for receiving tablet information.
Cintiq supports all Wintab-compatible applications under Windows.
Contents
Index
84
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Contents
Index
New tool, adding
Tablet, renaming in Tablet list
52
53
19
Cintiq
controls
input tools
55
56
56
Uninstalling
using
74
25
User settings
Using
Pressure sensitivity, working with
22
65
17
Windows-specific problems, troubleshooting
Work area, setting up
Rocker Ring
24
29
Settings and Express View
Software
installation
13
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87
WACOM INTERNATIONAL OFFICES
WACOM TECHNOLOGY CORPORATION
WACOM EUROPE GMBH
1311 SE Cardinal Court
Vancouver, WA 98683
U.S.A.
Europark Fichtenhain A9
47807 Krefeld
Germany
Telephone: +1.360.896.9833
Fax: +1.360.896.9724
WACOM CO., LTD.
JAPAN TABLET SALES DIVISION
WACOM CO., LTD.
ASIA PACIFIC DIVISION
Sumitomo Fudosan Shinjuku Grand Tower 31F
8-17-1 Nishi-Shinjuku, Shinjuku-ku
Tokyo 160-6131,
Sumitomo Fudosan Shinjuku Grand Tower 31F
8-17-1 Nishi-Shinjuku, Shinjuku-ku
Tokyo 160-6131,
Japan
Japan
Telephone: +81.3.5337.6709
Fax: +81.3.5337.6514
WACOM CHINA CORPORATION
WACOM KOREA CO., LTD.
1103, Beijing IFC West Tower
No. 8 Jianguomenwai Street
Chaoyang District, Beijing, 100022
China
#1211, 12F, KGIT Sangam Center,
1601 Sangam-dong, Mapo-gu, Seoul 121-913, Korea
Telephone: +82.2.557.3894
Fax: +82.2.557.3895
WACOM AUSTRALIA PTY. LTD.
WACOM SINGAPORE PTE. LTD.
Unit 8, Stage 1 Cumberland Green
2-8 South Street Rydalmere
NSW 2116 Australia
5 Temasek Boulevard
#12-09 Suntec Tower Five
Singapore 038985
Telephone: +61.2.9422.6700
Fax: +61.2.9420.2272
Telephone: +65.6258.8640
Fax: +65.6258.8697
WACOM TAIWAN INFORMATION CO., LTD.
WACOM HONG KONG LIMITED
Suite 605, 6th floor, No. 205 Tun-Hwa North Road
Taipei, 105 Taiwan
Room 1201, Tai Tung Building
8 Fleming Road
Telephone: +886.2.2712.2675
Fax: +886.2.2712.9789
Wanchai, Hong Kong
Telephone: +852.25739322
Fax: +852.25739500
WACOM INDIA PVT. LTD.
2nd Floor, Elegance Tower
District Centre, Mathura Road
New Delhi 110025, India
Telephone: +91.11.40601200
Fax: +91.11.40601235
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