PROFESSIONAL SERIES™ 500
Owner’s Manual
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Vita-Mix® Corporation
8615 Usher Road
Cleveland, OH 44138-2103 U.S.A.
1.800.848.2649 /+ 1.440.235.4840
vitamix.com • vitamix.co.uk • vitamix.ie
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LET’S GET STARTED
Congratulations!
You are about to see how quick, easy and delicious healthy eating can be!
Please read all the safety information, warnings and instructional material found in this booklet before
getting started. Set your Vitamix machine on a dry, level surface. Make sure the power switch is set to Off
and that the machine is plugged into an earthed electrical outlet. Then, follow the cleaning instructions
on page 17 to prepare your machine for use. Always clean your machine before you first use it.
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SERVICE AND REGISTRATION
Vitamix Service
Record the model number and serial number of your Vitamix in the spaces provided below for future
reference. These numbers can be found on the back of the motor base.
Model Number
Serial Number
Date of Purchase
Purchased From
Before returning this product for any reason, including repair, first contact Vitamix Customer Service at
+1.440.235.4840, email [email protected], Tel. UK: 0808 156 6633, Tel. Ireland: 0766 709854 or contact
your local dealer.
Product Registration
If you purchased your Vitamix® machine directly from the Vita-Mix® Corporation via the company’s website or call
center by phone, your product was registered at the time of purchase and your Vitamix machine’s warranty has
been activated.
If you purchased your Vitamix machine from an International Distributor or Dealer in countries other than the
United States, Canada, United Kingdom, or Ireland, your product is warranted through the International Distributor
or Dealer and need not be registered with the Vita-Mix Corporation.
Your machine is not yet registered with Vitamix if you:
1. Purchased from a Dealer in the United States, Canada, United Kingdom, or Ireland
2. Purchased from a military base
3. Purchased from a retail or wholesale store
4. Received your Vitamix machine as a gift
5. Are not the original owner of the machine
Enjoy faster and easier service in the future by taking a few minutes to register your Vitamix machine today.
Choose one of these easy ways to register your machine:
2. Email [email protected]
3. Call 1-800-848-2649 or +1-440-235-4840, press option 2
Your warranty may be honored by Vita-Mix® Corporation or an authorized dealer.
Failure to register your machine will not diminish your warranty rights.
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IMPORTANT INSTRUCTIONS FOR SAFE USE
WARNING
To Avoid Injury.
Read and understand the instruction manual
before using this machine.
Basic safety precautions should be followed,
including the following.
1. Read all instructions, safeguards and warnings before operating the blender.
2. This blender is intended for HOUSEHOLD USE ONLY and is not intended to be used to prepare food for
commercial sale or for any other commercial use.
3. This blender is not intended for use by persons with reduced physical, sensory or mental capabilities, or
lack of experience and knowledge, unless they have been given supervision or instruction concerning use of
the appliance by a person responsible for their safety.
4. This blender is not intended for use by children, and close supervision is necessary when used near children.
Children should be supervised to ensure that they do not play with the blender.
WARNING
Electrical Shock Hazard.
Use an earthed outlet only.
DO NOT remove earth.
DO NOT use an adaptor.
DO NOT use an extension cable.
Failure to follow instructions can cause death or electrical shock.
5. Operate only when the blender is on a flat and stable surface, free from standing water. Do not let the
container, motor base or power cord touch hot surfaces or hang over the edge of a table or counter.
6. Do not fill the container beyond its stated capacity. The maximum capacity is marked on the container.
7. Always begin blending with the lid and the lid cap firmly in place. Do not operate the blender with the lid
removed. The lid cap should be removed only when adding ingredients and when using the tamper.
8. The tamper fitting your container can only be used when the lid is firmly locked in place. Use the lid and
the tamper that fit your container. Lids and tampers are not interchangeable between different container
styles, types and sizes. If a tamper came with your container, it is the correct tamper for use with
the container.
9. Always start the blender with the Variable Speed Dial set to 1 and the High/Low switch in the Low position.
To avoid possible burns, never start on speeds above 1 or with the High/Low Switch in the High position when
blending hot liquids. Always blend hot liquids with the lid and lid cap firmly in place. Keep hands and other
exposed skin away from the lid cap when blending hot contents.
10. Never touch moving parts. Switch off the appliance and wait until the blades stop moving before removing the
container from the motor base and opening the container.
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IMPORTANT INSTRUCTIONS FOR SAFE USE
11. Switch off the appliance and unplug before changing accessories or approaching parts that move in use.
12. Do not leave or store foreign objects, such as spoons, forks, knives or the lid cap, in the container. Starting the
blender with a foreign object in the container will damage the blender and may cause injury.
WARNING
Electrical Shock Hazard.
Always unplug before cleaning the motor
base or when not in use.
Do not put the motor base in water or
other liquid.
Failure to follow instructions can cause
death or electrical shock.
13. Do not operate the blender with a damaged cable or plug. If the supply cable is damaged, it must be replaced
by the manufacturer, their service agent or similarly qualified persons in order to avoid a hazard.
14. Blades are sharp. To avoid injury, use extreme care when emptying the bowl and during cleaning.
15. Keep hands and utensils out of the container while blending to reduce the risk of severe injury to persons or
damage to the blender. A rubber scraper or spatula may be used, but only when the container is removed from
the motor base and the blades are not moving.
16. Do not operate with loose or damaged blades. Do not remove the blade assembly from the container. Contact
your nearest Vitamix authorised service representative for service or replacement.
WARNING
Electrical Shock Hazard, Risk of Fire or Injury.
Do not alter or modify any part of the motor base or container.
Do not use attachments not expressly authorised or sold by Vitamix.
Failure to follow instructions can cause electrical shock, fire
or injury.
17. Do not use outdoors.
18. When making nut butter or oil-based food, do not process for more than one minute after the mixture starts to
circulate in the container. Processing for longer periods can cause damage to the container and overheating of
the motor.
SAVE THESE INSTRUCTIONS
NOTICE: FAILURE TO FOLLOW ANY OF THE IMPORTANT SAFEGUARDS AND IMPORTANT INSTRUCTIONS
FOR SAFE USE IS A MISUSE OF YOUR VITAMIX BLENDER THAT CAN VOID YOUR WARRANTY AND CREATE
THE RISK OF SERIOUS INJURY.
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PARTS AND FEATURES
On/Off Switch: The On/Off (or Power) Switch
is on the front of the machine base. The On/Off
Switch controls the power to the machine.
Lid Cap
2-Part Lid
Lid Flaps
Start/Stop Switch: Pressing down on the
Start/Stop Switch will initiate the blending
process. Pressing down on the Start/Stop
Switch again will stop the blending process.
2 L/64 oz. Container
Variable Speed Dial: The centre
Variable Speed Dial serves two functions:
the use of three programmes or the use of
ten Variable Speed settings.
Blade Assembly
Retainer Nut
Pulse Switch ( ): The Pulse Switch can be
used when using Variable Speeds
or Programmes.
Container: Millilitres, ounces and cups are
clearly marked.
Centering Pad
Drive Socket
CAUTION: Lids and tampers are not
interchangeable between different
container styles, types and sizes.
3 Programmes & Variable
Speed Control
Pulse Function
Start/Stop
2-Part Lid: The 2-part Lid is easy to put on
and take off, and easy to clean. Always use
the lid and the lid cap when the machine is
in operation.
Motor Base
Feet
Snap the lid onto the container and leave in
place for a few minutes. Once the lid has been
left on the container, it will be much easier to
lock or remove.
Tamper
Lid Cap: Insert through the lid and secure by
turning clockwise. Remove the lid cap to use
the tamper or to add ingredients.
Tamper: The tamper allows you to accelerate the process of very thick and/or frozen mixtures that cannot
be processed in a standard blender. Using the tamper maintains circulation by preventing air pockets from
forming during blending.
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PARTS AND FEATURES
WARNING
Rotating Blades Can
Cause Severe Injury.
DO NOT reach into the container while the
machine is running.
To Lock the Lid in Place: Position the lid on the container with the lid flaps midway between the spout and
the handle. Push the lid onto the container until it locks into place. The lid must always be secured when
processing, especially when blending hot liquids that may scald. Never operate the blender without checking
to make sure that the lid is securely locked in place.
To Remove the Lid: Lift up on one lid flap, while holding the container securely.
To Remove the Lid Cap: Rotate the lid cap anti-clockwise from the “locked” to the “unlocked” position and
lift out.
Power Cable: Your machine is equipped with a long power cable. Store the unused portion
neatly underneath.
Bottom View/Cable Wrap: Plastic cable retainers hold the cable securely. They are flexible and return to position
after the cable is lifted out.
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CONTROL PANEL
6
Hot
Soup
3
4
5
1. On/Off Switch (l)/(O): The On/Off Switch controls the power to the machine base. The On/Off Switch
is located on the front of the machine. After plugging in the unit, make sure that the marker on the
Variable Speed Dial points to the Stop Symbol ( ) at the top of the dial and move the On/Off Switch
to the On position.
Move the On/Off Switch to the Off position at night and whenever the machine is left unattended.
If the On/Off switch is moved to the Off position to stop a programme mid-cycle, wait 30 seconds for
power to recycle and the timer to reset before moving the On/Off switch back to the On position.
2. On/Off Light: The On/Off light is located at the front of the machine above the On/Off switch. When
lit, the machine is plugged in and the On/Off switch is in the On position. The light will flash when a
programme is nearing completion.
3. Start ( ) / Stop ( ) Switch:
After the marker on the Variable Speed Dial is rotated from the Stop Symbol ( ) either to Variable
Speed 1 or a Programme setting, press the Start/Stop Switch to start the machine and initiate the
blending process. Pressing the Start/Stop Switch again will stop the blending process.
Programmes can be interrupted by pushing down the Start/Stop switch at any time. If reactivated by
pushing down the Start/Stop switch, the programme will start at the beginning.
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CONTROL PANEL
4. Pulse Switch ( ):
Variable Speed: Pressing down on the Pulse Switch will cause the machine to blend at the speed setting
shown on the Variable Speed Dial for as long as the Pulse Switch is held down.
Programmes: The Pulse function can be used when a programme is selected. Pushing down the Pulse
switch when a programme is selected will cause the machine to run at 50% of high power for as long as
the Pulse switch is pushed down.
CAUTION
To Avoid Possible Burns, Never Start on
Speeds Above 1 when Processing Hot Liquids.
Escaping steam, splashes or contents may scald.
To secure the contents, lock the lid and lid cap securely
in place prior to operating the machine.
Always start on Variable 1, then slowly increase to 10.
5. Variable Speed Dial:
The Variable Speed Dial serves two functions: the use of three programme settings or ten Variable Speed
settings.
•
•
To use programmes: rotate the Variable Speed Dial to the left to the desired programme.
To use Variable Speed:
a. Rotate the Variable Speed Dial to the right to 1.
b. Press down on the Start/Stop switch.
c. Rotate the Variable Speed Dial between 1 and High during the blending cycle to increase or
decrease the speed of the blades.
d. At the end of the blending cycle, rotate the marker on the Variable Speed Dial back to the Stop
Symbol ( ) at the top of the dial.
6. Programmes:
Your machine is equipped with three programme settings for the most commonly used recipes. Rotating
the Variable Speed Dial to the left of centre allows you to select a programme for Smoothies, Frozen
Desserts and Hot Soup. These programmes are optimised for these recipe categories, but may also work
well with other recipe choices.
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ABOUT THE BLADES
The wet-blade container comes as standard with the Vitamix machine. The blade is identified by a “W”
for wet. This blade is used for most of your recipes. Additional containers with wet or dry blades may be
purchased separately.
WARNING
Rotating Blades Can Cause Severe Injury.
DO NOT reach into the container while the machine
is running.
Wet-Blade Container: Designed for processing liquids, including juice, frozen mixtures,
sauces, soup, purees, batter, and for wet chopping. The wet blades can also process grain
and knead dough, but they are not quite as efficient as the dry blades in this application.
See instructions for dry container use.
Dry-Blade Container: These blades are clearly marked “D” and are designed specifically
for processing dry materials such as grain, cereal and coffee, and are also used for
kneading bread dough. The dry blades CANNOT process liquids efficiently. If you prepare
herbs on a regular basis, you may wish to purchase a separate dry-blade container.
CAUTION
Moving Parts
May Become
Hot with
Extended Use.
DO NOT touch.
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TAMPER
CAUTION
Rotating Blades Can Cause Damage.
Lids and tampers are not interchangeable between different
container styles, types and sizes. Use the tamper that was supplied
with your machine.
How to Determine the Tamper to be Used with Your Container
Each type of tamper is designed to be used safely and effectively with a particular container. If a tamper
came with your container, it is the correct tamper for the container. If a tamper did not come with your
container or you want to determine if a tamper that you already have can be used with your new container,
please compare your container with the containers and matching tampers in the illustration below.
Before using the tamper during the blending process, verify that it is the correct tamper.
•2.0 L (64 oz.) Short Containers use Tamper P/N 016041, which is approximately 9-¾ inches long.
•2.0 L (64 oz.) Tall Containers uses Tamper P/N 000760, which is approximately 12-½ inches long.
•0.9 L and 1.4 L (32 oz. and 48 oz.) Containers use Tamper P/N 015033, which is approximately 11 inches long.
To verify that you are using the correct tamper, place the lid on an empty container, remove the lid cap
and insert the tamper. If it is the correct tamper, it should fit easily into the opening, but should not come
into contact with the blades no matter where you move the tamper inside the container. IF THE TAMPER
TOUCHES THE BLADES AT ANY ANGLE - DO NOT USE THE TAMPER WITH YOUR CONTAINER.
If you do not have the correct tamper for your container, call Vitamix Customer Services on
1.800.848.2649 or +1.440.235.4840, or email [email protected] to order a new tamper.
If purchased outside the United States or Canada, contact your local Vitamix Dealer.
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HOW TO USE THE TAMPER
WARNING
Rotating Blades Can Cause Severe Injury.
•
DO NOT put hands, spatulas etc. into the
container while the machine is running or
while the container is still on the base.
•
Lids and tampers are not interchangeable
between different container styles, types and
sizes. Use the tamper that was supplied with
your machine.
IMPORTANT!
Tamper
•
The splash disk (near the top of the tamper) and lid
prevent the tamper from hitting the blades when
the lid is secured properly in the locked position.
Tamper Splash Disk
Lid
•
•
•
The container should not be more than two-thirds
full when the tamper is used during blending.
To avoid overheating during blending, DO NOT use
the tamper for more than 30 consecutive seconds.
If the food does not circulate, the machine may
have trapped an air bubble. Carefully remove the
lid cap, while making sure the lid stays firmly in
place. Release the air bubble by inserting the tam-
per through the lid cap opening.
•
Holding the tamper straight down may not help the
ingredients circulate. If necessary, point the tamper
towards the sides or corners of the container.
DO NOT try to force the tamper more deeply into
the container.
Blade Assembly
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HINTS FOR SETTING SPEEDS
CAUTION
To Avoid Possible Burns, Never Start on
Speeds Above 1 when Processing Hot Liquids.
Escaping steam, splashes or contents may scald.
To secure the contents, lock the lid and lid cap
securely in place prior to operating the machine.
Always start on Variable 1, then slowly increase to 10.
Variable Speed
Before using the Variable Speed option, always begin with the Variable Speed Dial marker pointing to the
Stop Symbol ( ) at the top of the dial.
1. Rotate the dial to the right to Variable Speed 1.
2. To activate the blending process, press down on the Start/Stop Switch.
3. Slowly turn the Variable Speed Dial to the desired speed, depending on the recipe used.
4. At the end of the blending cycle, rotate the Variable Speed Dial back to the Stop Symbol ( ) at the top
of the dial.
Use the highest setting stated in the recipe for as much of the processing time as possible to make
smoothies, soup, shakes, frozen mixtures, purées, nut butter, and for grinding grain. Processing times will
generally be less than one minute (most take less than 30 seconds). The higher speed provides the best
quality of refinement, breaking down ice, frozen fruit, whole fruit or vegetables, and grains to a smooth,
lump-free consistency.
Blending for too long at too low a speed setting will overheat the machine and cause the Automatic
Overload Protection to turn off the machine. Blending on a higher speed maximises the working of the
motor’s cooling fan to avoid overheating.
If the mixture stops circulating, you may have trapped an air bubble. To resolve, Insert the tamper
through the lid cap and stir until it “burps”. If this does not work, press the On/Off switch to stop the
motor. Remove the container from the motor base and use a rubber spatula to press the air bubble away
from the blades. Return the container to the motor base, replace the lid and continue blending.
Programmes
Programme blending speeds and duration vary and will stop automatically at the end of the programme.
•
•
•
The Smoothie ( ) programme runs for approximately 45 seconds.
The Frozen Dessert ( ) programme runs for approximately 55 seconds.
The Hot Soup ( ) programme runs for approximately 6 minutes, 30 seconds.
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OPERATING INSTRUCTIONS
Wet-Blade Container
The Wet-Blade Container is designed for processing liquids, including juice, frozen mixtures, sauces, soup,
purées and batter.
Before using this container with Programmes or the Variable Speed option, always begin with the Variable
Speed Dial pointing to the Stop Symbol ( ) at the top of the dial.
1. Move the On/Off switch to the On position.
2. Load the container before placing it on the motor base. Place liquids and soft foods in the container first,
then solid items and, finally, ice. Although not necessary for blending, you may want to cut or break food
into smaller pieces for more precise measurement of ingredients.
3. Fasten the 2-part lid securely. Always use the complete 2-part lid when blending (unless the tamper
is inserted through the lid cap opening). Make sure that the lid is securely latched, especially when
blending hot ingredients.
4. With the motor off, set the wet-blade container on the motor base by aligning it over the centring pad.
Never attempt to put a container onto an operating motor base or to operate a motor base without a
container properly in place.
5. Use the Variable Speed Dial to select a function.
•
•
Variable Speed - Rotate the dial to the right of centre to Variable Speed 1.
Programmes - Rotate the dial to the left of centre to the desired programme.
6. Activate the blades by pressing the Start/Stop Switch. Your container may shift as it is aligned.
•
•
Variable Speed - slowly rotate the Variable Speed Dial to the right to the desired speed.
Programmes - The programme blending speeds and duration vary and will stop automatically at
the end of the programme. Programmes can be interrupted by pushing down the Start/Stop switch
at any time. If reactivated by pushing down the Start/Stop switch, the programme will start at the
beginning.
7. If the mixture stops circulating, you may have trapped an air bubble. To resolve, insert the tamper
through the lid cap and stir until it “burps”. If this does not work, press the On/Off switch to stop the
motor. Remove the container from the motor base and use a rubber spatula to press the air bubble away
from the blades. Return the container to the motor base, replace the lid and continue blending.
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OPERATING INSTRUCTIONS
8. Take proper care when handling and processing hot ingredients and when making hot soup
and sauces.
CAUTION
To Avoid Possible Burns, Never Start on
Speeds Above 1 when Processing Hot Liquids.
Escaping steam, splashes or contents may scald.
To secure the contents, lock the lid and lid cap
securely in place prior to operating the machine.
Always start on Variable 1, then slowly increase to 10.
9. Due to the machine’s speed, processing times are much quicker than with standard appliances.
Until you are accustomed to the machine, time things carefully to avoid over-processing.
10. After pressing the Start/Stop switch to stop the cycle, wait until the blades stop completely before
removing the lid or container from the motor base.
Dry-Blade Container
Before using this container with programmes or the Variable Speed option, always begin with the
Variable Speed Dial pointing to the Stop Symbol ( ) at the top of the dial.
If purchased, your dry-blade container should be used only for hard, dry materials, such as grain, and for
kneading dough.
1. Load the container before placing it on the motor base.
2. Fasten the 2-part lid securely. Always use the complete 2-part lid when blending (unless the tamper is
inserted through the lid cap opening).
3. With the motor off, set the dry-blade container on the motor base by aligning it over the centring pad.
Never attempt to put a container onto an operating motor base or to operate a motor base without a
container properly in place.
4. To begin, make sure that the On/Off switch is in the On position.
5. Use the Variable Speed Dial to select a function.
•
•
Variable Speed - Rotate the dial to the right of centre to Variable Speed 1.
Programmes - Rotate the dial to the left of centre to the desired programme.
6. Activate the machine by pressing the Start/Stop Switch. Your container will shift and align itself.
•
•
Variable Speed - slowly increase the Variable Speed to the desired speed.
Programmes - The programme blending speeds and duration vary and will stop automatically at
the end of the programme. Programmes can be interrupted by pushing down the Start/Stop switch
at any time. If reactivated by pushing down the Start/Stop switch, the programme will start at
the beginning.
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CARE AND CLEANING
Container
To prepare your new machine for initial use, follow the steps under Normal Cleaning, below. This will clean the
unit and break in the motor.
Normal Cleaning
Always begin with the Variable Speed Dial pointing to the Stop Symbol ( ) at the top of the dial.
1. Fill the container half full of warm water and add a few drops of washing-up liquid to the container.
2. Snap or push the complete 2-part lid into the locked position.
3. Rotate the Variable Speed Dial to 1. Press the Start/Stop switch. Slowly increase the Variable Speed to
High. Run the machine for 30 to 60 seconds. Rotate the Variable Speed Dial back to the Stop Symbol
(
) at the top of the dial.
4. Rinse and drain the container.
To Sanitise:
Always begin with the Variable Speed Dial pointing to the Stop Symbol ( ) at the top of the dial.
1. Follow the cleaning instructions above.
2. Fill the container half full of water and add 1 ½ teaspoons of liquid bleach.
3. Snap or push the complete 2-part lid into the locked position.
4. Rotate the Variable Speed Dial to 1. Press the Start/Stop switch. Slowly increase the Variable Speed to
High. Run the machine for 30 to 60 seconds. Rotate the Variable Speed Dial back to the Stop Symbol
(
) at the top of the dial.
5. Allow the mixture to stand in the container for an additional 1 ½ minutes.
6. Pour out bleach mixture. Allow container to air dry.
7. Do not rinse after sanitising.
Lid, Lid Cap and Tamper
Separate the lid and lid cap. Wash parts in warm, soapy water. Rinse clean under running water and dry.
Reassemble before use.
IMPORTANT: To ensure continued and effective performance, do not put the container, lid, lid cap or tamper
in the dishwasher.
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CARE AND CLEANING
Motor Base
1. Unplug the power cable.
WARNING
Electrical Shock Hazard.
Always unplug before cleaning the motor
base or when not in use.
Do not put the motor base in water or
other liquid.
Failure to follow instructions can cause
death or electrical shock.
2. Wash the outside surface with a damp, soft cloth or sponge that has been rinsed in a mild solution of
washing-up liquid and warm water. Do not place the motor base in water.
3. The centring pad can be removed for more thorough cleaning.
4. Thoroughly clean the switches so that they work freely. They may become sticky from use.
Moisten a cotton bud with a household degreaser or cleaner and clean the grooves around the switches.
Immediately dry all surfaces.
5. Polish with a soft cloth.
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TROUBLESHOOTING
Your Vitamix motor is designed to be protected from overheating and overcurrent conditions during use.
Both features will shut off the motor. The motor will possibly emit a slight odour. Follow the procedures
below to reset the motor for either situation. If you continue to experience problems after following these
instructions, contact your local distributor immediately for instructions.
Overheating Protection Resetting Procedure
If the motor shuts off due to overheating while blending, allow the machine to cool for 20-45 minutes
before beginning another blending cycle. If the motor will not start after being allowed to cool, perform the
Automatic Overcurrent Protection Resetting Procedure below.
Overcurrent Protection Resetting Procedure
1. Push the On/Off switch down to the Off position (O).
Front
2. Unplug the unit.
3. Remove the container.
4. Turn the motor base on its side.
5. Press the reset button on the bottom of the machine.
6. Plug unit in and continue with the blending cycle.
If the blender will not start immediately, the motor has
overheated. Allow the motor to cool for 20-45 minutes
before beginning another blending cycle.
Tips to prevent “overloading” your
Vitamix machine:
•
•
•
Only process Vitamix recipes when learning to use
the machine
Do not process recipes at lower speeds than
those recommended
Back
Do not process recipes at higher speeds than
those recommended
•
•
Do not process recipes for longer than recommended
Reset Button
Use your tamper to process thicker mixtures and keep
ingredients moving around and through the blades
Retainer Nut Loosening
In the event that the retainer nut at the bottom of your container loosens and no longer holds the blade
assembly securely in place, DO NOT CONTINUE TO USE THE CONTAINER. Contact your local dealer or
distributor immediately for instructions.
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WARRANTY
Full 7-Year Machine Warranty
1. PRODUCT REGISTRATION
Vita-Mix Corporation (“Vitamix”) strongly encourages you to register your purchase. You can register by
emailing our customer service department at [email protected] or calling 0808 156 6633 (UK) or
0766 709854 (Ireland). Failure to register your product purchase will not diminish your guarantee rights.
However, registering your purchase will allow Vitamix to better serve you with any of your customer
service needs.
2. WHO CAN SEEK WARRANTY COVERAGE.
This Guarantee is extended by Vitamix to the owner of this Machine for personal household use only.
This Guarantee does not apply to products used for commercial, rental or re-sale purposes. Should
ownership of the machine change during the 7-year period, please update the Machine’s owner
information by emailing our customer service department at [email protected] or calling
0808 156 6633 (UK) or 0766 709854 (Ireland).
3. WHAT IS COVERED.
Vitamix warrants to the owner that if this Machine (a “Machine” consists of a motor blender base and
any.containers purchased together) fails within 7 years from the date of the initial purchase due to
a defect in material or workmanship or as a result of normal wear and tear from ordinary household
(domestic) use, Vitamix will, within 30 days of receipt of the returned product, repair the failed Machine
or component part of the Machine free of charge. If, in Vitamix’s sole discretion, the failed Machine or
component part of the Machine cannot be repaired, Vitamix will elect to either (A) replace the Machine
or relevant component free of charge or (B) refund the full purchase price to the owner.
4. WHAT IS NOT COVERED.
This Guarantee does not apply to Machines that have been used commercially or in non-household (non-do-
mestic) applications. This Guarantee does not cover cosmetic changes that do not affect performance, such
as discoloration or the effects of the use of abrasives or cleaners or food build up. This Guarantee is only valid
if the Machine is used and maintained in accordance with the instructions, warnings and safeguards contained
in the owner’s manual.
Vitamix will not be responsible for the cost of any unauthorized guarantee repairs.
REPAIR, REPLACEMENT OR REFUND OF THE PURCHASE PRICE ARE THE EXCLUSIVE REMEDIES OF
THE PURCHASER AND THE SOLE LIABILITY OF VITAMIX UNDER THIS WARRANTY. NO EMPLOYEE
OR REPRESENTATIVE OF VITAMIX IS AUTHORISED TO MAKE ANY ADDITIONAL WARRANTY OR ANY
MODIFICATION TO THIS WARRANTY WHICH MAY BE BINDING UPON VITAMIX. ACCORDINGLY, THE
PURCHASER SHOULD NOT RELY UPON ANY ADDITIONAL STATEMENTS MADE BY ANY EMPLOYEE
OR REPRESENTATIVE OF VITAMIX. IN NO EVENT, WHETHER BASED ON CONTRACT, INDEMNITY,
WARRANTY, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHERWISE, SHALL VITAMIX
BE LIABLE FOR ANY SPECIAL, INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING,
WITHOUT LIMITATION, LOSS OF PROFIT OR REVENUE.
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WARRANTY
5. WHAT VOIDS THIS WARRANTY.
Abuse, misuse, mishandling, negligent use, alteration of the Machine, exposure to abnormal or extreme
conditions, usage with voltage supply other than that specified on the Machine, or failure to follow
the operating instructions will void this Guarantee. The Guarantee is also void if repairs to the Machine
or any component part of the Machine are performed by someone other than either Vitamix or an
authorized Vitamix Service Provider or if any component part of a Machine is used in combination with a
motor-base or container or other part that is not expressly authorized by Vitamix.
6. HOW TO OBTAIN RETURNS AUTHORISATION UNDER THIS WARRANTY.
In the event that the Machine or any component part of the Machine needs service or repair, you must
contact us by email at [email protected] or by phone at 0808 156 6633 (UK) or 0766 709854
(Ireland) to obtain a Return Authorisation number and detailed return instructions. You should then
return the entire machine in the original or sufficient packaging, along with your Return Authorisation
number and proof of purchase. We will then process your claim accordingly.
Purchaser is responsible for the costs of special shipping requests.
PLEASE NOTE it is essential that the Machine be received by Vitamix no later than the last day of the
Guarantee period. Late claims will not be considered.
This Guarantee is honored directly through Vita-Mix Corporation.
United States
United Kingdom
Vita-Mix® Corporation
8615 Usher Road
Vita-Mix® Corporation
c/o Sparks Transport
Cleveland, Ohio 44138-2199 USA
+1.440.235.4840
Wells Road
Glastonbury, Somerset BA6 9AG
0808 156 6633 (UK) or 0766 709854 (Ireland)
Any repaired or replaced Machine will be guaranteed on these terms for the unexpired portion of this
Guarantee.
This Guarantee is for the benefit of you, the purchaser. No benefits may be given to any third party,
except through a valid transfer by private sale to another person for domestic use of the Machine user
during the period of operation of this Guarantee.
This Guarantee does not confer any rights other than those expressly set out above and does not cover
any claims for consequential loss or damage.
You have statutory rights in relation to the Machine. This Guarantee is offered as an extra benefit and
does not affect your statutory rights as a consumer.
Additional written copies of this Guarantee can be obtained by writing to either address listed above.
Please include a stamped and self-addressed envelope for each copy of the Guarantee requested.
This Guarantee applies to Machines purchased from an authorized retailer of Vitamix within the UK
and Ireland.
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RECYCLING INFORMATION
This product has been supplied from an environmentally aware manufacturer and
complies with Waste Electrical and Electronic Equipment (WEEE) Directive
2002/96/CE.
This product may contain substances that could be harmful to the environment if
disposed of in places (landfills) that are not appropriate according to legislation.
The 'crossed-out wheelie bin' symbol is placed on this product to encourage you to
recycle wherever possible.
Please be environmentally responsible and recycle this product through your
recycling facility at the end of its life.
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NOTES
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SPECIFICATIONS
Professional Series 500
Motor:
2 peak output horsepower motor
Electrical:
220 / 240 V, 50 Hz, 1100-1200 W
Dimensions:
Height: 52 cm / 20.4 in.
Width: 18.5 cm / 7.2 in.
Depth: 22.25 cm / 8.75 in.
When applicable:
To see the complete line of Vitamix® products,
visit vitamix.com, vitamix.co.uk or vitamix.ie
Vita-Mix® Corporation
8615 Usher Road
Cleveland, OH 44138-2103 U.S.A.
1.800.848.2649/+1.440.235.4840
vitamix.com
©2013 Vita-Mix® Corporation. No part of this publication may be reproduced or transmitted in any form or by any
means, or stored in a database or retrieval system, without the written permission of the Vita-Mix® Corporation.
Printed in the U.S.A.
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