Freedom Mini-laptop
User Guide
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1. Get to know your
Freedom Mini-laptop
Well here she is. Why don’t you two get acquainted.
Right side
1. USB Port (2.0)
Left side
1. USB Port (2.0)
2. Microphone Jack
3. Headphone Jack
Rear side
1. SD/MMC/MS Port
2. Ethernet/LAN Port
3. VGA Port
4. Power Jack
5. Lock Port
Underneath
1. Battery Latches
2. Lithium
Rechargeable Battery
From above
3. Speakers
1. Built-in Camera
Click Fn+F1 to turn on
or off the camera function.
5. Numeric Keypad Indicator
Click Fn+NumLk to turn
on the light and the numeric
keypad is unlocked.
10. Keyboard
11. Right key
12. Left key
2. LCD Screen
3. Microphone
13. Touch Pad
6. Cap Lock Indicator
Light is green when the
cap keypad is unlocked.
14. Charge Indicator Light
is orange when being
charged and is green when
the battery is fully charged;
light flashes when the
battery is weak.
4. Hard Disk Drive Status
Indicator Light is green
when the Hard Disk Drive
is in active mode.
7. Wi-Fi/3G Indicator
8. Bluetooth Indicator (if fitted)
9. Turn me on here
15. Power Indicator
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2. Safety first
All the different parts and how to look after them.
2.1 LCD screen
The screen is acrylic, but it’s one of the most delicate parts of your
Freedom Mini-laptop. Here are a few pointers for looking after it:
2.4 Keyboard
It’s easy for your keyboard to get grubby, here are a few tips for a
spring clean:
• Use a clean cloth to wipe the screen, being careful not to scratch it.
• Use a carry case to protect it.
• Use a little brush to remove dust from between the keys, then moisten
a cloth with water and wipe the keys gently.
• Avoid using too much water – if water seeps into the keyboard,
its circuit board could be damaged.
• Open and close your Freedom Mini-laptop gently.
• Be careful not to drop anything on your Freedom Mini-laptop, or spill
your tea on it.
2.5 Touchpad
• The touchpad is pressure sensitive, so be careful not to scratch it or
• Don’t use chemical cleaners, or wipe the screen with your hand.
rest anything heavy on it.
2.2 Hard Disk Drive (HDD)
The Hard Disk Drive is the bit that stores all your data, look after it by keeping
your Freedom Mini-laptop steady when in use.
• If it’s dirty, moisten a soft cloth and wipe the pad smoothly.
2.3 Battery pack
• The battery likes temperatures between 20°C-30°C, anything else
may shorten its life.
• The battery will short circuit if punctured or reassembled.
• Don’t put the battery near or into the fire – it might explode.
• Your Local Authority will be able to tell you how you can
recycle your battery.
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3. Taking it with you
4. Backing up
The great thing about your Freedom Mini-laptop, is that it goes
where you go.
Look after your data.
While we’ve tested the Freedom Mini-laptop to make sure all your valuable
documents will be safe, always remember to back up your information
because there are many impossible to foresee events that could result in
disaster. What if your Freedom Mini-laptop is stolen for example, or attacked
by a virus?
3.1 Things to remember
1. Don’t forget to charge the battery.
2. Use a carry case to keep it safe.
3. If you’re taking your Freedom Mini-laptop in the car, don’t
leave it in the sun, keep it someplace cool and shady.
4. If you’re leaving the country, check the voltage type in the
countries you’re visiting. Your Freedom Mini-laptop comes
with a universal AC adapter, so if anything, you’ll only need
a power cord to connect the different outlets.
5. Got everything you need? Spare battery, AC adapter,
manual? Off you go then.
It’s best not to move the Freedom Mini-laptop while it’s running, this
could disturb the HDD – put it into standby or hibernation mode first.
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5. Getting started
5.2 Removing the battery
1. First, turn off and unplug your Freedom Mini-laptop.
2. Turn the computer over on a flat clean surface so you can access the base.
3. Slide the battery latches inwards.
3
4. Pull the battery pack out toward (as shown on the opposite page).
3
WARNING! For safety reasons, don’t dismantle the battery pack,
or dispose of it in a fire and keep it away from children.
Don’t try and remove the battery pack while the Freedom Mini-laptop is
turned on as this might result in loss of data.
5.3 Connecting the AC adapter
Your Freedom Mini-laptop comes with a universal AC adapter with
an input voltage of 100V to 240V.
Follow the steps below to connect the adapter:
5. Connect the adapter to the power cord.
5.1 Installing the battery
Before getting started, you’ll need to charge your Freedom Mini-laptop.
You can power it with the AC adapter or use the removable battery pack.
6. Plug the DC end of the adapter into the power jack of the
A
Freedom Mini-laptop
.
B
7. Insert the AC end into a wall socket
.
If your Freedom Mini-laptop doesn’t have its battery pack installed when
you receive it, simply place the battery pack into the slots on the back
8. Check the connections are correct before you turn on your
Freedom Mini-laptop.
1
of the Freedom Mini-laptop (
) and then press it down
as shown above
2
(
).
as shown above
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6. Using your
Freedom Mini-laptop
6.1 Turning it on
Simply open up your Freedom Mini-laptop and hit the power button.
Function keys
The following functions of these keys will only be activated when you press
one of them at the same time as the <Fn> key. Press <Fn+NumLk> again to
disable the keypad.
F1
F2
F3
F4
F5
F6
F7
F8
F9
F10
F11
F12
Click
Function
<Fn>+<F1>
<Fn>+<F2>
<Fn>+<F3>
<Fn>+<F4>
<Fn>+<F5>
<Fn>+<F10>
<Fn>+<F11>
<Fn>+<F12>
Turns the camera window on or off
Turns the Wi-Fi on or off
Turns the mute on or off
Turns the volume down
Turns the volume up
6.2 Adjusting the brightness
You can adjust the brightness of the screen using the following buttons:
Shifts between the screen and an external monitor
Decreases brightness
Click
Function
<Fn>+<F10>
<Fn>+<F11>
<Fn>+<F12>
Shifts between the screen and an external monitor
Decreases brightness
Increases brightness
Increases brightness
6.4 The touchpad
Move the cursor by lightly moving your finger across the touchpad.
You’ll soon get used to it.
6.3 Using the keyboard
• Press <Fn+NumLk> to enable the
keypad – the light indicates that the
keypad is active.
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7
(
9
)
0
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7
8
8
9
U
I
O
P
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4
5
6
• Press < Fn+NumLk> again to
disable the keypad.
J
K
L
:
;
+
1
2
3
>
.
M
?
/
.
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6.5 Using your fingers
2. Click the box by ‘Turn on
Your touchpad is highly sensitive and has the ability to understand a number
of finger movements, which you can use for specific functions like zooming
in or out. See below for more examples:
ClickLock’ and then click ‘Setting’
to adjust the amount of time you
need to hold down the mouse
button before your click is ‘locked’.
Gesture
Function
Gesture
Function
Forward
Move
fingers
apart
Zoom out
Flick right
3. Click ‘OK’ to return to the ‘Mouse
Properties’ menu and click ‘Apply’
followed by ‘OK’ to activate the
ClickLock function.
Move
Zoom in
Flick left
Back
fingers
together
Slide
fingers
down
Next page
Move
fingers
clockwise
Rotate
object
clockwise
4. Now the function is activated
the mouse will lock after your
designated amount of time,
allowing you to drag this folder,
for example, without holding
down the mouse key. Click the
right button of the mouse to
drop the document or folder in
its new position.
Slide
fingers
up
Previous
page
Move
fingers
anti-
Rotate
object
anti-
clockwise
clockwise
6.6 ClickLock function
ClickLock allows you to highlight or drag without having to keep the mouse
button held down. To activate ClickLock:
6.7 Using the card reader
1. Move the cursor to the
icon
Your Freedom Mini-laptop has a built-in memory card reader that’s
compatible with the following cards: Secure Digital, Multi-Media Card,
Memory Stick. Your card manual provides more information.
on the bottom right corner of the
desktop screen, and right click
on it, then select ‘Settings’ to
enter the ‘Mouse Properties’
menu as shown (opposite).
The card can only be inserted in one direction (with the card’s electrical
contacts facing down). Forcing it may result in damage. To remove the card,
stop its operation and pull it from the port.
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7. Internet connection
7.1 Connecting to a local network
7.3 Wireless LAN
• When connecting to a network,
• Click <Fn>+<F2> to switch your
wireless network on or off. When
your wireless network is on, the
Wi-Fi indicator turns green and
the Wi-Fi icon is displayed on the
bottom right of the desktop.
make sure the network system is set
up first, before connecting the LAN
line to your Freedom Mini-laptop.
7.2 Setting the network system
• Right click your mouse on the
Wi-Fi icon, then left click on ‘View
Available Wireless Networks’ on
the pop-up menu or double left
click on the Wi-Fi icon to enter the
‘Wireless Network Connection’
window as shown left.
• Click on ‘My Network Places’,
then left click on ‘Properties’ to
enter the ‘Network Connections’
window, as shown left.
Contact your Internet
service provider for more
information about the setting
of IP and DNS.
• To see the available wireless
networks, simply left click
on ‘Refresh’ and a list will be
displayed. You can find out
more about each of the wireless
networks shown by selecting
them with your mouse. Some
networks are likely to ask you
for a password before you can
connect to them.
• Right-click on ‘Local Area
Connections’ then left click
on ‘Properties’ to display the
menu of ‘Local Area Connection
Properties’, as shown left.
• On the ‘Local Connections
Properties’ menu, left click on
‘Internet Protocol (TCP/IP)’, then
left click on ‘Properties’ to enter
the ‘Internet Protocol TCP/IP
Properties’ window.
• Select ‘General’ and enter the
address of your IP and DNS
(Domain Name), or select ‘Obtain
an IP address automatically’.
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8. Your Freedom
Mini-laptop’s power
8.1 The battery pack
Your Freedom Mini-laptop is designed to work wherever and whenever
you need it thanks to its removable, high capability battery pack.
A battery pack can only be recharged so many times and over
time its capacity will decrease. When the time comes to replace
the battery with a new one, you can purchase a replacement
battery by calling 0800 952 2294.
The battery should be fully charged before you use your Freedom
Mini-laptop for the first time, so be sure to check the battery power
before you get started.
8.1.1 Checking your battery’s power
• To see how much power your battery has remaining, click on ‘Start’, then
on ‘Control Panel’, and then double click on ‘Power Options’. This will
display the ‘Power Options’ window. From there clicking on the ‘Power
Meter’ icon will display how much power your battery has left.
Don’t attempt to remove the battery pack while your Freedom
Mini-laptop is switched on, this may result in loss of data or even
damage the Freedom Mini-laptop itself.
8.1.2 Charging your battery
The first time you use your Freedom Mini-laptop, make sure you charge the
battery pack to full capacity before you switch it on.
The battery pack will start charging as soon as your Freedom Mini-laptop is
connected to a power supply, and the charge indicator light will come on.
When the battery pack is fully charged it will stop charging automatically
and the charge indicator light will go out.
8.1.3 Low power warning
When battery power is running low your Freedom Mini-laptop will let you
know with an onscreen window advising you to recharge. Don’t forget to save
whatever you’re doing if you don’t have your AC adapter to hand at that point.
• To create a shortcut so you can always keep an eye on remaining battery
power, click on ‘Advanced’ in the ‘Power Options Properties’ window,
then select ‘Always show icon on the taskbar’. The battery icon will then
always appear bottom left on your desktop. To see how much battery
power you have, simply move the cursor over this icon.
8.1.4 How long will your battery last?
The amount of time your battery will last is difficult to say precisely. It depends
on a number of factors, including how you use your Freedom Mini-laptop, and
perhaps most importantly, how you use its power saving features. You can
help it to last longer by switching on its manage power function.
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8.1.5 Storing your battery
8.2 Power management
8.2.1 Standby mode
• In standby mode, your Freedom Mini-laptop is conserving energy, but
ready to operate again within a few seconds. Current data and status is
stored in its RAM and the screen shut down, while the power indicator
light remains on. Simply press the power button to get it to start up again.
It’s best not to leave your battery fully discharged in your Freedom Mini-
laptop for any length of time. If you’re not using your Freedom Mini-laptop
for a while, you should remove the battery and store it separately. Ideally,
the battery should be stored at a temperature between 10°C and 35°C.
Temperatures above or below this range may shorten its life. Exposing
the battery to very high temperatures could result in fire or explosion.
8.1.6 Prolonging your battery’s life
8.2.2 Hibernate mode
• Use the AC adapter whenever an external power source is available.
Remember to fully charge the battery before you rely on it as a power
source for any length of time.
• In hibernate mode, your Freedom Mini-laptop saves your current status
and data to the hard disk before shutting down. In this mode the power
indicator light is off. To restart your system, just press the power button.
You can also initiate hibernate mode yourself. Click on ‘Hibernate’ within
the ‘Power Options Properties’ window, then select ‘Enable Hibernate’.
• Your battery is at its most efficient between temperatures of 20°C and
30°C. Temperatures above and below these figures will shorten the
battery’s actual usage time.
• Please charge your battery at least once every three months or damage
may occur.
8.2.3 Logging off
• To log off from your Freedom Mini-laptop, click on ‘Start’, then select
• The life expectancy of your battery is approximately 300 recharges.
It’s a good idea to buy an extra battery as a backup ready to replace
the original as soon as necessary.
‘Turn Off Computer’.
• Your Freedom Mini-laptop will log itself off if it’s running on battery power
and that runs out while it’s in standby mode. If this happens, you won’t
lose any data – this will be stored on the hard disk drive. Your Freedom
Mini-laptop will operate again, once the battery is recharged or it’s
connected to an AC outlet.
• When removed from your Freedom Mini-laptop, store the battery in a
cool and dry place, preferably at a temperature between 10°C and 30°C.
• Decrease the brightness of your LCD screen. You can also close the
screen down if you’re not using your Freedom Mini-laptop for a while.
If your system crashes at any time, you can turn your Freedom
Mini-laptop off by pressing the Power button for 4 seconds.
Pressing the Power button for over 2 seconds will also turn your
Freedom Mini-laptop off in normal mode.
Your battery is likely to short circuit if it’s punctured or you attempt
to take it apart.
Remember, that your Freedom Mini-laptop should never be
disposed of as everyday waste. Check with local authorities to see
how to dispose of electrical products. Never place your battery in
or close to a fire, as it may explode.
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9. Adding external devices
to your Freedom Mini-laptop
9.1 External monitors
• Your Freedom Mini-laptop has a dedicated VGA port for connecting
9.3 Connecting audio devices
• You can connect headphones,
an external monitor or other screen.
speakers and microphones to
your Freedom Mini-laptop via
the connections indicated in the
picture (left).
9.1.1 Connecting an external monitor
1. Turn off your Freedom
Mini-laptop.
2. Insert the monitor’s 15-pin
D-sub monitor plug into the
VGA port shown left.
Your Freedom Mini-laptop’s integral speaker will turn off
3. Turn on your Freedom
Mini-laptop again.
automatically when you connect headphones. Take care, though –
sound levels that are comfortable on speakers can be excessively
high in headphones. To avoid any chance of hearing damage, turn
down the volume before putting on headphones and then raise the
volume to a comfortable level once you have them on.
You can shift between viewing on your Freedom Mini-laptop’s
screen and an external monitor by click <Fn>+<F10>.
9.2 Connecting a keyboard or mouse
9.4 Lock port
• You can secure your Freedom
Mini-laptop to a desk or other
immovable object by attaching
a security cable to its integral
lock port.
• Your Freedom Mini-laptop has an
integrated UK standard keyboard
with 82 keys. However, if you prefer
to use an external keyboard or
mouse, you can connect them via
the USB port.
When disconnecting an external keyboard or mouse from your
Freedom Mini-laptop, please take care to grasp the connector
itself rather than the cable, and pull firmly but gently to avoid
damaging the cable.
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10. Using BIOS setup
Follow the simple steps below to enter the BIOS Setup Menu:
1. When you turn on your Freedom
Mini-laptop, click the F2 button
quickly as the system starts
up. You should then access the
‘Setup Utility’ screen.
2. Use the arrow keys to select
‘Boot’, then click ‘Enter’
to get to the menu.
5. Click ‘Shift’ and the ‘+’ or ‘–’ keys
to remove the option position and
then use the arrow keys to select
where you want the system to
start up from. Once your selection
is highlighted, click F10 to bring
up a pop-up and click on ‘Yes’.
Once you’ve carried out the sequence above you can switch to
your temporary start up option simply by clicking F12 as soon
as you turn on your Freedom Mini-laptop.
3. Use the arrow keys to select
‘Legacy’ and click ‘Enter’ to
get to the menu.
4. Use the arrow keys to select
‘Boot Type Order’ and click
‘Enter’ to get to the menu.
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5. I can’t get my Freedom Mini-laptop to start up. What might be
causing a problem?
11. Appendix
11.1 Troubleshooting
It could be:
• damage to your external or built-in memory, perhaps caused when an
error has been saved to it, corrupting data
1. My Freedom Mini-laptop’s locked up and I can’t turn it off.
• an incompatible external device may cause your system to enter standby
mode until it’s removed
Just press and hold the power button for 4 to 6 seconds and your
Freedom Mini-laptop will shut down.
• an error in the drive programme or application programme: Your system
may refuse to operate some files (files with the suffixes: .dll, .sys, .exe
and so on) and enter standby or hibernate mode.
2. Is there anything I should check if my Freedom Mini-laptop
locks up?
6. Is there anything I can do to recover my Freedom Mini-laptop
when it’s failing to start up?
You can try:
• checking whether the power is low, and, if it is, connect to an AC outlet
• checking that you haven’t switched the screen to the external monitor mode
• making sure that the indicator light of your AC adapter is on and your
adapter is working properly
You can try the following:
• remove any external devices and their associated software
• refresh the BIOS Setup (see Section 10)
• refresh the appropriate programme
• removing any memory cards and any other external device.
• remove any application programmes causing problems
• reinstall the operating system.
3. What should I do if I spill liquid on my Freedom Mini-laptop?
You should:
If none of the above help, please send your Freedom Mini-laptop to your
local service centre for repair.
• turn off your Freedom Mini-laptop by disconnecting the AC adapter
and detaching its battery pack, rather than using the power button
disconnect all external devices
• drain all the liquid you can from your Freedom Mini-laptop and then
remove any remaining moisture so far as possible with a soft, dry cloth
7. When I use my Freedom Mini-laptop’s camera the image
is very unclear.
Check the built-in lens. If it’s dirty try cleaning it with a soft, dry cloth.
• use a fan, if you have one, to help you dry your Freedom Mini-laptop
and accessories
8. When I use my Freedom Mini-laptop’s video camera function,
the images it produces are jerky and slow-moving.
• ask for further advice at our Customer Support Centre, on 0800 952 2294.
4. I’m unable to restart my Freedom Mini-laptop after it has entered
standby mode.
• The video camera requires light to function effectively and the images
it produces may be adversely affected by poor light conditions. Try
adjusting the position of your Freedom Mini-laptop or of its subject to
make the most of the available light.
• If your Freedom Mini-laptop is in standby mode you should be able
to restart it by pressing the power button. In standby mode the power
indicator light remains on.
• Your Freedom Mini-laptop may have entered hibernate mode, indicated
by the power indicator light flashing. Again, you should be able to restart
it by pressing the power button.
• The image display may also be slowed down if you have a lot of other
applications running. Closing any unnecessary applications may improve
the image.
• If you’re still unable to restart, please contact our Customer Support
Centre on 0800 952 2294.
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11.2 Specifications
Design and specifications are subject to change without notice.
Main Feature
I/O Device
CPU
Intel Atom N270 (1.6GHz, 533MHz FSB)
2.5W MAX
Mouse
Touch Pad
CPU Power Consumption
L1 Cache Size
Keyboard
UK 82-key keyboard
On-die, primary 32-kB instructions cache
and 24-kB, write-back data cache
Condition
Operating Temperature
Operating Humidity
Storage Temperature
Storage Humidity
Power
5-35°C
L2 Cache Size
Memory
512-kB on-die second level cache
35%-85%
-20-55°C
20%-93%
1GB
Memory Type
Storage
DDRII 533MHz
HDD Capacities (#)
Screen
120GB
Adapter
AC 100~240V; DC 12V
Output Power (maximum)
Battery (Type)
Voltage
≤36W
Screen Size
10.2"
Lithium rechargeable battery
7.4V
Screen Type
TFT
Description
TFT LCD 1024X600 (WSVGA)
Port Standard
LAN
Built-in Camera
Resolution
LAN Type: 10/100Base-T
Wireless Card: 802.11 b/g/n
0.3 megapixel
Video/Audio Feature
Video Card Type
Video Card Capacity
Audio System
Sound Card Type
Audio Port
Headphone Port, Speaker, Built-in Microphone,
Microphone Port
Intel GMA 950
USB Port
USB-A Port (x2), USB2.0
Support SD/MMC/MS Card
D-15 Output
Share Dynamic EMS Memory 128MB (max)
Built-in speaker
SD Card Port
VGA Port
HD Codec
Physical Features
Note: As a power saving feature the unit defaults to Wi-Fi disabled when starting up
to conserve battery life. To switch it on press F2.
Weight No Battery
With Battery
About 0.9Kg
About 1.1Kg
Dimensions
266*182*29mm (w*h*d)
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11.3 Safety precautions
1. Don’t press or touch the LCD screen. You may scratch or damage it.
13. Input rating: Refer to the rating label on your Freedom Mini-laptop and
make sure that your AC adapter complies with it. Only use attachments
and accessories specified by the manufacturer.
2. Keep your Freedom Mini-laptop away from dirty or dusty environments
as dust and other small particles can get inside and cause damage.
14. Check the connections between your Freedom Mini-laptop and
attached devices before turning it on.
3. Don’t place your Freedom Mini-laptop on uneven or unstable work surfaces.
4. Don’t place or drop heavy objects on top of your Freedom Mini-laptop
or insert any foreign objects into it.
15. Don’t eat while using your Freedom Mini-laptop as dropping food on it
may cause damage.
5. Don’t allow your Freedom Mini-laptop to be exposed to strong
magnetic or electrical fields.
16. Always turn your Freedom Mini-laptop off if you want to install or
remove external devices which don’t support hot-plugging.
6. Don’t allow the sun to shine directly onto your LCD screen as it may
damage it.
17. Disconnect your Freedom Mini-laptop from its AC outlet and remove
any installed batteries before cleaning.
7. Your Freedom Mini-laptop should only be used in environments with
ambient temperatures between 5°C (41°F) and 35°C (95°F).
18. Keep your Freedom Mini-laptop away from younger children.
19. Repairs should only be carried out by a certified service technician
as, otherwise, the manufacturer cannot be held responsible for any
resulting damage.
8. Don’t expose your Freedom Mini-laptop to or use near liquids, rain,
or other moisture.
9. Caution: there is a risk of explosion if the battery is replaced with an
incorrect type. Dispose of used batteries according to the instructions.
20. Only use battery packs approved by the manufacturer or your Freedom
Mini-laptop may be damaged.
10. Don’t throw your Freedom Mini-laptop away in a standard rubbish
collection. Check local regulations for the correct disposal of
electrical products.
21. Don’t place your Freedom Mini-laptop on soft objects (e.g. bed, sofa
or your lap) as this may block the heat dispersing vents and cause the
computer to overheat and shut down.
11. Please recycle the battery pack. Check with your local authority
or retailer for recycling advice.
12. Your Freedom Mini-laptop and its AC adapter may produce some heat
when operating or charging. To prevent discomfort or possible injury
from heat exposure, it’s best not to use your Freedom Mini-laptop on
your lap or have it in prolonged contact with any other part of your body.
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12. Freedom Mini-laptop
Collect and Repair Warranty
3.6 If we determine that problems are as
a result of Customer misuse, improper
maintenance, accidents, modifications,
unsuitable physical operating environments,
power surges or natural disasters, our third
party repair centre will offer to repair the
Freedom Mini-laptop at a set price to you of
£110 including vat and delivery charges.
4.3 Customer Responsibilities: Before we
replace a Freedom Mini-laptop or part,
you agree to:
1. What this warranty covers
3. What we will do to correct problems
1.1 We warrant that each Freedom Mini-
laptop is free from defects in materials
and workmanship under normal use
during the warranty period. The warranty
period for the Freedom Mini-laptop starts
on the original date of delivery to you (the
Customer) for a period of 12 months for
everything except the battery, unless we
3.1 Where a Freedom Mini-laptop received
by you does not work on arrival or within
28 days of the date of delivery, we will
arrange for collection and replacement of
the Freedom Mini-laptop at our cost. We
will supply you with a replacement, or where
there is no branded Freedom Mini-laptops in
stock, with either a functionally equivalent or
1. remove all features, parts, options,
alterations, and attachments not under
warranty service;
2. ensure that the Freedom Mini-laptop or
part is free of any legal obligations or
restrictions that prevent its replacement;
and
Service levels:
inform you otherwise in writing. A 6 month superior specification Freedom Mini-laptop.
warranty period is included against the
3.7 All technical support requests will be
brought to a point of resolution within 24
hours of the initial fault being reported
by you (excluding weekends and bank
holidays). By resolution we mean either
the fault is fixed or a time has been
arranged with you to pick up the Freedom
Mini-laptop to come back in for repair.
3.2 We will attempt to diagnose and
3. authorise us to service a Freedom
Mini-laptop or part.
battery from the original date of delivery
resolve your problems over the telephone
to you.
or e-mail. We may direct you to download
1.2 This warranty is offered as a collect and and install designated software updates.
5. Additional customer responsibilities
return service. Only the cost of the parts
and labour involved in servicing any eligible
repairs under this warranty are covered.
If you contact us about a software
issue i.e. an issue with the pre-installed
software on the Freedom Mini-laptop, we
shall direct you to the correct third party
software provider for assistance.
Where applicable, before service is provided,
you agree to:
1. follow the service request procedures that
we specify;
3.8 Repairs will be carried out within a
ten (10) Business Day timescale and will
return the Freedom Mini-laptop to you
within such timescale.
1.3 This warranty also covers the cost
of shipping to and from mainland UK
and Northern Ireland addresses for all
eligible repairs.
3.3 Some problems can be resolved with
a replacement part that you can install
yourself called a “Customer Replaceable
Unit” or “CRU”. If so, we will ship the
CRU to you for you to install. You are
given the opportunity to call us back and
we will take you through the installation
process or arrange for you to send the
Freedom Mini-laptop back to complete
the install.
2. backup or secure all programs and data
contained in the Freedom Mini-laptop;
1.4 This warranty also includes a
4. Replacement of Freedom Mini-
laptop or part
3. provide us with all system keys or
passwords to perform the warranty
service; and
technical support service via telephone
for the full duration of the warranty. Call
on 0800 952 2294. Support is available
between the hours of 9.00am to 5.30pm
on Business Days. (‘Business Days’
means a day not being Saturday or
Sunday). This technical support service
only provides support on the Freedom
Mini-laptop and software installed on
the Freedom Mini-laptop supplied by us.
4.1 When the warranty service involves
the replacement of a Freedom Mini-laptop
or part, the replaced Freedom Mini-laptop
or part goes back into the stock holding
and the replacement Freedom Mini-laptop
or part becomes your property.
4. ensure that all information about
identified or identifiable individuals
(“Personal Data”) is deleted from the
Freedom Mini-laptop or that, with
respect to any Personal Data that you do
not delete, you are in compliance with all
applicable laws.
3.4 If the problem cannot be resolved
over the telephone or remotely, through
your application of software updates
(which we will guide you through) or
the installation of a CRU by you, we will
arrange for service of the Freedom Mini-
laptop at a third party UK repair centre.
For warranty claims within mainland UK
we will bear the costs of shipment to and
from our warranty repair centre.
4.2 Only unaltered Freedom Mini-laptops
and parts are eligible for replacement.
For the purposes of this clause ‘unaltered’
means no hardware alterations have
been made to the Freedom Mini-laptop
by you. The replacement Freedom Mini-
laptop or part provided may not be new,
but it will be in good working order and
at least functionally equivalent to the
original Freedom Mini-laptop or part The
replacement Freedom Mini-laptop or part
shall be warranted for the balance of the
period remaining on the original Freedom
Mini-laptop.
6. Use of personal information
2. How to get warranty service
6.1 If you obtain services under this
warranty, we will store, use and process
information about your warranty service
and contact information, including
name, phone numbers, address, and
e-mail address. We will only use this
information to perform service under this
warranty. We will only disclose customer
information where required by law.
2.1 If the Freedom Mini-laptop does not
function as warranted during the warranty
period, you may obtain warranty services
by dialling the number detailed above.
The warranty service is only available in
the UK, therefore additional charges (for
cost of shipment) may apply for warranty
claims outside of the UK.
3.5 If we determine that we are unable
to repair the Freedom Mini-laptop, we
will replace it with one that is at least
functionally equivalent.
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12.1 Customer Services
7. What this warranty does not cover
8. Limitations
Call 0800 952 2294 to speak to one of our team (phone line open
Monday to Friday 9am to 6pm excluding Bank holidays).
This warranty does not cover the
following:
8.1 We are only responsible for loss or
damage to the Freedom Mini-laptop while
it is: 1) in our possession; or 2) in transit in
those cases where we are responsible for
the transportation.
• uninterrupted or error-free operation
of a Freedom Mini-laptop;
• loss of, or damage to, your data;
8.2 We are not responsible for any
data including confidential, proprietary,
or personal data contained in/on the
Freedom Mini-laptop.
• any software programs, that were not
provided with the Freedom Mini-laptop
by us installed subsequently;
• failure or damage resulting from misuse,
accident, modification, unsuitable
physical or operating environment,
natural disasters, power surges, or
improper maintenance by you;
You should remove and/or backup all such
information from the Freedom Mini-laptop
prior to its service or return.
8.3 Under no circumstances shall we
be liable for any of the following even if
informed of their possibility: 1) third party
claims against you for damages; 2) loss
or damage to your data; or 3) special,
incidental, indirect or consequential
damages, including lost profits, business
revenue, goodwill or anticipated savings.
• damage caused by a non-authorised
warranty service provider;
• return shipping costs for non-eligible
warranty repairs of which you will
be informed
• failure of, or damage caused by, any
third party Freedom Mini-laptop,
software, peripherals or components.
This warranty is voided by removal or
alteration of identification labels on the
Freedom Mini-laptop or its parts.
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