Virgin Mobile Cell Phone 836182001579 User Manual

by  
KYOCERA S2100  
User Guide  
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designed to operate at multiple power levels so as to use only  
the power required to reach the network. In general, the closer  
you are to a wireless base station antenna, the lower the power  
output.  
Caution  
The user is cautioned that changes or modifications not  
expressly approved by the party responsible for compliance  
could void the warranty and user’s authority to operate the  
equipment.  
Before a phone model is available for sale to the public, it must  
be tested and certified to the FCC that it does not exceed the  
limit established by the government-adopted requirement for  
safe exposure. The tests are performed in positions and  
locations (e.g., at the ear and worn on the body) as required by  
the FCC for each model.  
Optimize your Phone’s Performance  
Use the instructions in this guide to learn how to optimize the  
performance and life of your phone and battery.  
Air Bags  
Body-worn measurements differ among phone models,  
depending upon availability of accessories and FCC  
requirements. While there may be differences between the SAR  
levels of various phones and at various positions, they all meet  
the government requirement for safe exposure.  
If you have an air bag, DO NOT place installed or portable  
phone equipment or other objects over the air bag or in the air  
bag deployment area. If equipment is not properly installed, you  
and your passengers risk serious injury.  
Medical Devices  
The FCC has granted an Equipment Authorization for this model  
phone with all reported SAR levels evaluated as in compliance  
with the FCC RF emission guidelines.  
Pacemakers—Warning to pacemaker wearers: Wireless  
phones, when in the ‘on’ position, have been shown to interfere  
with pacemakers. The phone should be kept at least six (6)  
inches away from the pacemaker to reduce risk.  
The highest reported SAR values of this phone are:  
PCS mode (Part 24)  
Head: 1.52 W/kg; Body-worn: 1.04 W/kg  
:
The Health Industry Manufacturers Association and the wireless  
technology research community recommend that you follow  
these guidelines to minimize the potential for interference.  
SAR information on this model phone is on file with the FCC and  
can be found under the Display Grant section  
www.fcc.gov/oet/ea/fccid after searching on the FCC ID:  
OVF-K5501.  
Always keep the phone at least six inches (15 centimeters)  
away from your pacemaker when the phone is turned on.  
Do not carry your phone near your heart.  
Use the ear opposite the pacemaker.  
Additional information on SAR can be found on the Cellular  
Telecommunications and Internet Association (CTIA) web-site at  
If you have any reason to suspect that interference is taking  
place, turn off your phone immediately.  
.
* In the United States and Canada, the SAR limit for mobile  
phones used by the public is 1.6 watts/kg (W/kg) averaged over  
one gram of tissue.  
Hearing aids—Some digital wireless phones may interfere with  
hearing aids. In the event of such interference, you may want to  
call the customer service line to discuss alternatives.  
Bluetooth® Certification  
For information about S2100 Bluetooth Certification, visit the  
Bluetooth Qualification Program Web site at  
Other medical devices—If you use any other personal medical  
device, consult the manufacturer of the device to determine if it  
is adequately shielded from external RF energy. Your physician  
may be able to help you obtain this information.  
.
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User Guide  
3
In health care facilities—Turn your phone off in health care  
facilities when instructed. Hospitals and health care facilities  
may be using equipment that is sensitive to external RF energy.  
Avoid Magnetic Environments  
Keep the phone away from magnets which can cause improper  
functioning of the phone.  
Potentially unsafe areas  
Posted facilities—Turn your phone off in any facility when  
posted notices require you to do so.  
Keep Your Phone Dry  
Keep the phone dry. Damage can result if the phone gets wet.  
Water damage is not covered under warranty.  
Aircraft—FCC regulations prohibit using your phone on a plane  
that is in the air. Turn your phone off or switch it to Airplane  
Mode before boarding aircraft.  
Resetting the Phone  
If the screen seems frozen and the keypad does not respond to  
key presses, reset the phone by completing the following steps:  
Vehicles—RF signals may affect improperly installed or  
inadequately shielded electronic systems in motor vehicles.  
Check with the manufacturer of the device to determine if it is  
adequately shielded from external RF energy.  
1. Remove the battery cover.  
2. Remove and replace the battery.  
If the problem persists, return the phone to the dealer for  
service.  
Blasting areas—Turn off your phone where blasting is in  
progress. Observe restrictions, and follow any regulations or  
rules.  
Accessories  
Use only Kyocera-approved accessories with Kyocera phones.  
Use of any unauthorized accessories may be dangerous and will  
void the phone warranty if said accessories cause damage or a  
defect to the phone.  
Potentially explosive atmospheres—Turn off your phone  
when you are in any area with a potentially explosive  
atmosphere. Obey all signs and instructions. Sparks in such  
areas could cause an explosion or fire, resulting in bodily injury  
or death. Areas with a potentially explosive atmosphere are  
often, but not always, clearly marked.  
Radio Frequency (RF) Energy  
Your telephone is a radio transmitter and receiver. When it is on,  
it receives and sends out RF energy. Your service provider’s  
network controls the power of the RF signal. This power level  
can range from 0.006 to 0.6 watts.  
They include:  
fueling areas such as gas stations  
below deck on boats  
In August 1996, the U.S. Federal Communications Commission  
(FCC) adopted RF exposure guidelines with safety levels for  
hand-held wireless phones. These guidelines are consistent with  
the safety standards previously set by both U.S. and  
transfer or storage facilities for fuel or chemicals  
vehicles using liquefied petroleum gas, such as propane or  
butane  
international standards bodies in the following reports:  
areas where the air contains chemicals or particles such as  
grain, dust, or metal powders  
ANSI C95.1 (American National Standards Institute, 1992)  
NCRP Report 86 (National Council on Radiation Protection  
and Measurements, 1986)  
any other area where you would normally be advised to turn  
off your vehicle engine  
ICNIRP (International Commission on Non-Ionizing  
Radiation Protection, 1996)  
Use with Care  
Use only in normal position (to ear). Avoid dropping, hitting,  
bending, or sitting on the phone.  
Your phone complies with the standards set by these reports  
and the FCC guidelines.  
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The higher the phone’s “M” rating, the more likely the phone is  
compatible with a hearing aid operating in the microphone  
setting. Hearing aids also have ratings similar to wireless  
phones. Most newer hearing aid models receive at least an M2  
rating.  
E911 Mandates  
Where service is available, this phone complies with the Phase I  
and Phase II E911 Mandates issued by the FCC.  
Hearing Aid Compatibility (HAC) Features  
This payLo by Virgin Mobile phone has received a HAC  
To determine the level of compatibility between your hearing aid  
and this payLo by Virgin Mobile HAC certified phone, combine  
the M rating of your hearing aid and the M rating of this phone.  
For example, if you pair an M3 hearing aid with an M4 phone,  
you will achieve a combined rating of 7.  
performance rating (designated by the letter M followed by a  
number). The rating for this phone is identified on the outside of  
this phone’s original packaging. While there is no guarantee,  
digital wireless phones that receive a minimum of an M3 rating  
should provide acceptable performance with most hearing aids.  
Hearing loss and hearing aids are highly individualized,  
however, so optimal performance cannot be guaranteed. Other  
factors, such as type of hearing aid device or degree of hearing  
loss, also can affect a phone’s performance for a particular user.  
Any combined rating equal to or greater than 6 provides  
excellent performance.  
Any combined rating equal to 5 offers good performance.  
Any combined rating equal to 4 offers acceptable  
performance.  
Hearing Aids and Wireless Phones  
T-Ratings—Phones rated T3 or T4 meet FCC requirements and  
are likely to be more usable with a hearing device’s telecoil (“T  
Switch” or “Telephone Switch”) than unrated phones. T4 is the  
better/higher of the two ratings. (Note that not all hearing  
devices have telecoils in them.)  
A hearing aid uses a microphone to collect and convert sound  
waves to electrical signals. The hearing aid then amplifies and  
converts the electrical signals back to audible sounds for the  
hearing aid user to hear. Radio Frequency (RF) emissions  
generated by digital wireless phones often interfere with the  
operation of a hearing aid’s microphone, distorting the amplified  
audible sound. In addition, hearing aid microphones tend to  
collect ambient noise and amplify these sounds, interfering with  
the desired audio transmission.  
Hearing devices may also be measured for immunity to this type  
of interference. Your hearing device manufacturer or hearing  
health professional may help you choose the proper rating for  
your mobile phone. The more immune your hearing aid is, the  
less likely you are to experience interference noise from mobile  
phones.  
ANSI Standard  
To diminish interference between wireless phones and hearing  
aids, the FCC requires wireless carriers to offer phones that  
meet the American National Standards Institute (ANSI) C63.19  
standard for reduced RF emissions. Wireless phones that  
comply with the FCC’s hearing aidcompatibility (HAC)  
regulations must receive a minimum rating of “M3” for RF  
emissions under the ANSI C63.19 standard. The “M” rating  
refers to the phone’s RF emissions level for use with hearing  
aids operating in the microphone setting.  
Please visit www.virginmobileusa.com if you have any  
additional questions about hearing aid-compatibility.  
Kyocera Communications Inc.  
To purchase accessories, visit  
kyocera.superiorcommunications.com or  
.
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User Guide  
5
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Table of Contents  
6
Pictures . . . . . . . . . . . . . . . . . . . . . . . . . 30  
Go to Pictures. . . . . . . . . . . . . . . . . . . . . . .30  
Downloads . . . . . . . . . . . . . . . . . . . . . . . 32  
Access Downloads . . . . . . . . . . . . . . . . . . .32  
Navigate Downloads . . . . . . . . . . . . . . . . .32  
End a Downloads Session . . . . . . . . . . . . .32  
Messaging . . . . . . . . . . . . . . . . . . . . . . . 33  
Messaging Menu . . . . . . . . . . . . . . . . . . . .33  
Review Virgin Alerts . . . . . . . . . . . . . . . . .39  
Contacts. . . . . . . . . . . . . . . . . . . . . . . . . 42  
Contacts Menu . . . . . . . . . . . . . . . . . . . . . .42  
7
8
4
My Stuff. . . . . . . . . . . . . . . . . . . . . . . . . . 24  
My Stuff Menu . . . . . . . . . . . . . . . . . . . . . 24  
Ringtones . . . . . . . . . . . . . . . . . . . . . . . . . 24  
Ringback Tones . . . . . . . . . . . . . . . . . . . . 25  
Games . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25  
Graphics . . . . . . . . . . . . . . . . . . . . . . . . . . 25  
Apps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26  
Themes . . . . . . . . . . . . . . . . . . . . . . . . . . . 26  
9
5
My Account . . . . . . . . . . . . . . . . . . . . . . 28  
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User Guide  
7
10 Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . .48  
Tools Menu . . . . . . . . . . . . . . . . . . . . . . . .48  
Voice Memo . . . . . . . . . . . . . . . . . . . . . . .48  
Calendar. . . . . . . . . . . . . . . . . . . . . . . . . . .49  
World Clock. . . . . . . . . . . . . . . . . . . . . . . .53  
Memopad . . . . . . . . . . . . . . . . . . . . . . . . . .53  
11 Settings . . . . . . . . . . . . . . . . . . . . . . . . . .55  
Settings Menu . . . . . . . . . . . . . . . . . . . . . .55  
Bluetooth . . . . . . . . . . . . . . . . . . . . . . . . . .56  
Display. . . . . . . . . . . . . . . . . . . . . . . . . . . .57  
Sounds . . . . . . . . . . . . . . . . . . . . . . . . . . . .59  
Convenience . . . . . . . . . . . . . . . . . . . . . . . 60  
Call Options. . . . . . . . . . . . . . . . . . . . . . . .62  
Security . . . . . . . . . . . . . . . . . . . . . . . . . . .63  
Messaging . . . . . . . . . . . . . . . . . . . . . . . . .65  
Network . . . . . . . . . . . . . . . . . . . . . . . . . . .65  
Accessories . . . . . . . . . . . . . . . . . . . . . . . .65  
Phone Info . . . . . . . . . . . . . . . . . . . . . . . . . 66  
12 Launch Connect . . . . . . . . . . . . . . . . . . .67  
13 Surf the Web . . . . . . . . . . . . . . . . . . . . . .68  
14 Recent Calls . . . . . . . . . . . . . . . . . . . . . .69  
Recent Calls Menu. . . . . . . . . . . . . . . . . . .69  
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8
1
Getting Started  
Charge the Battery  
1. Connect the AC  
Phone Battery  
Install the Battery  
1. Hold the phone face  
down.  
adapter to the  
Micro-USB jack on the  
side of the phone.  
2. Find notch directly  
below the back cover.  
It is square. Using your  
thumbnail, lift the  
2. Plug the adapter into a  
wall outlet.  
The battery icon in the  
upper-right corner of the screen tells you  
whether the phone is:  
cover to remove.  
3. Place the battery in the  
battery casing with the  
metal contacts facing  
toward the bottom of  
the phone. The metal  
contacts of the battery  
must make contact  
with the metal contacts of the battery  
casing.  
Charging (the icon is animated)  
Partially charged  
Fully charged  
You must have at least a partial charge in the  
battery to make or receive calls. You can safely  
recharge the battery at any time, even if it has a  
partial charge.  
Note: Before removing the battery, make sure  
the phone is powered off.  
4. Replace the battery  
door by lining up the  
notches with the  
openings at the top and  
on each side of the  
battery casing.  
5. Snap the cover into  
place.  
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User Guide  
9
         
Replace the battery only with another  
qualified battery. Use of an unqualified  
battery may present a risk of fire,  
explosion, leakage, or other hazard. If you  
are unsure about whether a replacement  
battery is compatible, contact customer  
support.  
Promptly dispose of used batteries in  
accordance with local regulations and  
recycle if possible. Do not dispose as  
household waste.  
Battery Safety Guidelines  
Do not disassemble or open the battery.  
Do not crush, bend, deform, puncture, or  
shred the battery.  
Do not attempt to insert foreign objects into  
the battery.  
Do not immerse the battery or expose it to  
water or other liquids. Even if a battery  
appears to dry out and operate normally,  
internal parts can slowly corrode and pose a  
safety hazard.  
Supervise all battery usage by children.  
Avoid dropping the phone or battery. If the  
phone or battery is dropped, especially on a  
hard surface, an internal short-circuit can  
occur and pose a safety hazard. If you  
suspect battery damage, take it to a service  
center for inspection.  
Always keep the battery between 15 °C and  
25 °C (59 °F and 77 °F). Do not expose the  
battery to extremes of temperature (heat or  
cold), fire, or other hazards such as a  
cooking surface, iron, or radiator.  
Never use any damaged battery.  
Only use the battery for its intended phone.  
Only use the battery with a qualified  
charger. Use of an unqualified battery  
charger may present a risk of fire,  
explosion, leakage, or other hazard. If you  
are unsure about whether a charger is  
qualified, contact customer support.  
Do not short-circuit the battery or allow  
metallic conductive objects—such as keys,  
coins, or jewelry—to contact the battery’s  
terminals.  
Improper battery use may result in a fire,  
explosion, or other hazard.  
Common Causes of Battery Drain  
Playing games or using the Web.  
Taking pictures with the flash on.  
Keeping backlighting on.  
Operating when far away from a base  
station or cell site.  
Using data cables or accessories.  
Operating when no service is available, or  
service is available intermittently.  
High earpiece and ringtone volume  
settings.  
Repeating sound, vibration, or lighted  
alerts.  
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Phone Battery  
10  
   
Phone Accessories  
Program your Phone  
To shop for accessories for your phone, visit  
Once you have activated your account, you  
need to program your payLo by Virgin Mobile  
phone number into your phone. When ready,  
follow these steps:  
kyocera.superiorcommunications.com  
.
1. Turn on your phone.  
2. Dial ##847446#.  
Activate your Account  
Before using your phone, you need to activate  
its service with payLo by Virgin Mobile. To  
activate your payLo by Virgin Mobile account:  
3. Select Activate  
.
4. When your phone connects to the network,  
select Get Started Now! at the prompt.  
5. When your phone displays your new payLo  
by Virgin Mobile phone number, write it  
down.  
click on Activate, or  
Call Virgin Mobile At Your Service at  
1-888-322-1122.  
6. Select Restart To Use to complete the  
activation process. Your phone restarts by  
itself.  
It may take a couple hours for payLo by Virgin  
Mobile to set you up on their network. They  
will send you a text message to let you know  
when you can start making calls. It may also  
Find the Serial Number  
To activate your payLo by Virgin Mobile  
account, you need your phone’s serial number.  
From Phone Info, select My Number to find  
your phone’s serial number.  
You can also dial ##6343# from the main  
screen to display your phone’s serial number.  
take up to 4 hours for Downloads  
,
Voicemail  
,
and Top-Up features to work.  
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User Guide  
11  
               
Phone Overview  
Get to Know Your Phone  
The phone is shown here in the open position.  
1. Earpiece speaker.  
2. Main screen.  
1
2
3. Left option button selects items that appear on the lower  
left of the display. At the main screen, you can select  
Menu  
.
4. Navigation key scrolls through lists and text entry fields  
and accesses the following shortcuts from the main screen.  
Scroll left to launch Downloads.  
3
9
Scroll right to go to Messaging  
Scroll up to launch My Account  
Scroll down to go to Recent Calls  
.
.
.
4
6
10  
12  
OK  
5. Speakerphone key activates the speakerphone and  
5
11  
14  
answers incoming calls.  
.
,
ABC  
DEF  
1
4
7
2
5
3
6
9
6. Send key starts or answers a call. Press once to display the  
recent calls list or twice to redial the last number dialed.  
Press and hold to activate voice commands.  
GHI  
JKL  
MNO  
7
8
PQRS  
TUV  
WXYZ  
8
0
13  
15  
NEXT  
SHIFT  
#SPACE  
*
7. Keypad for entering numbers, letters, or symbols.  
8. * Shift key changes the text mode in text entry.  
9. Right option button selects items that appear on the lower  
right of the display. At the main screen, you can select Contacts  
.
10. OK key selects a menu item or option. At the main screen, you go to the main menu when you  
press the OK key.  
11. Back key erases characters in text entry and returns you to the previous screen when  
navigating through menus.  
12. End key turns the phone on and off, ends a call or browser session, and returns you to the main  
screen.  
13. # Space key enters a space during text entry. Press and hold to activate or deactivate vibrate  
mode.  
14. 0 Next key cycles through word choices during text entry.  
15. Microphone.  
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Phone Overview  
12  
     
The phone is shown here in the closed position. When the phone is closed, the keys are locked to  
prevent accidental key presses.  
1. Jack for a hands-free headset (sold separately).  
2. Camera lens.  
1
2
3. Volume key raises or lowers ringtone volume.  
3
4
6
4. Camera key activates camera mode. Press and hold the  
Camera key to activate camera mode.  
5. External screen displays time and phone status.  
6. Jack for AC adapter (included) and Micro-USB cable  
(sold separately).  
5
7
7. Speakerphone speaker.  
Warning: Inserting an accessory into the incorrect jack will damage the phone.  
Attach the Lanyard  
1. Hold the phone face down.  
2. Find notch directly below the back cover. It  
is square. Using your thumbnail, lift the  
cover to remove.  
3. Thread the lanyard  
around the notch on the  
upper left side.  
4. Replace the battery  
door by lining up the  
notches with the  
openings at the top and  
on each side of the battery casing.  
5. Snap the cover into place.  
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User Guide  
13  
 
Screen Icons  
These icons may appear on your phone’s screen.  
(blinking) The phone is receiving  
high-speed data.  
The phone is operating in IS2000 (1X)  
digital mode.  
(blinking) The phone is sending high-speed  
data.  
The phone is in airplane mode.  
The alarm clock is set.  
The phone is operating in IS95 digital  
mode.  
The phone is set to auto answer.  
Position location is set to payLo by Virgin  
Mobile and to emergency services.  
The battery is fully charged. The more black  
bars, the greater the charge.  
The phone has a high speed data  
connection.  
The phone is transferring data with  
Bluetooth.  
New message.  
A headset or other hands free device is in  
operation.  
New photo and text message.  
New photo and voice message.  
New photo message.  
A headset or other hands free device is  
transferring data.  
Bluetooth wireless technology is invisible  
(Off).  
New photo, voice and text message.  
New text message.  
Bluetooth wireless technology is visible  
(On).  
New voice and text message.  
New voice message.  
A call is in progress.  
The phone is in camera mode.  
The battery will not charge.  
The phone is not receiving a signal. You  
cannot make or receive calls.  
Data service is available and active on your  
phone. Check with payLo by Virgin Mobile  
for availability.  
The phone is in privacy mode or is  
accessing a secure Web site.  
The phone is receiving a signal. You can  
make and receive calls. Fewer bars indicate  
a weaker signal.  
Data service is available, but the phone is  
dormant.  
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Phone Overview  
14  
 
The phone is set to silence all mode.  
The speaker phone is turned on.  
A T-coil hearing aid is in operation.  
A traffic channel is active.  
The phone is in TTY device mode.  
The phone is set to vibrate or to vibrate and  
then ring.  
New Virgin alert.  
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User Guide  
15  
Main Menu  
From the main screen, press the OK key or select Menu to access the main menu.  
Idle State >  
Menu  
Level 1 >  
My Stuff  
Level 2  
Access these options: Ringtones Ringback Tones, Games,  
Graphics Apps, Themes, and Help.  
,
,
My Account  
Pictures  
Manage your payLo by Virgin Mobile account.  
Access these options: Take a Picture Send Pic Msg  
,
,
Pictures Info, and Help.  
,
Downloads  
Messaging  
Download an application, ringtone, or graphic.  
Access these options: Inbox Send Text Msg Send Pic Msg  
,
,
,
,
Email + IM Voicemail Virgin Alerts Sent  
Saved Drafts Msg Settings Erase Msgs Message Count  
and Help  
,
,
,
,
Outbox,  
,
,
,
,
.
Contacts  
Access these options: Find  
,
Add New, Groups, Speed Dial  
List Voice Dial List My Number, and Help.  
,
,
Tools + Settings  
Connect  
Access these options: Tools and Settings.  
Launches the social networking application.  
Browse the web.  
Surf the Web  
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Main Menu  
16  
   
Guide Conventions  
In this guide, the following conventions are  
used when describing phone features.  
Select means to press the Left option button,  
Right option button or OK key to select an  
item seen on the display. For example, “Select  
Menu” tells you to physically press the left  
option button to choose Menu from the  
display.  
Press means to press a phone key. For  
example, “Press the Send key to make a phone  
call” tells you to physically press the Send key  
on your phone.  
Scroll means to use the Navigation key to  
move through a list on the display. For  
example, “Scroll through your contacts list to  
choose a contact” means to physically press the  
Navigation key up or down to scroll through  
the list on the display.  
>
(greater than symbol) tells you to select an  
option from a menu or list. For example,  
Menu Settings” means to:  
1. Press the left option button to select Menu  
>
.
2. Scroll to the Settings option.  
3. Press the OK key to select Settings  
.
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User Guide  
17  
   
2
Call Features  
This section describes the basic features related  
to calls.  
Call Using Voice Commands  
You can use voice commands to call a contact  
from your voice dial list or to dial a phone  
number. For more information, see “Voice  
Power Phone Up  
To turn your phone on, press and hold the  
End key until the phone display lights up.  
To turn your phone off, press and hold the  
End key until the phone plays a short  
musical sound and turns off.  
Redial a Number  
1. Press the Send key to open your call  
history.  
2. Highlight a phone number or contact and  
press the Send key.  
Note: To redial the last number called,  
received or missed, press the Send key twice.  
Make Phone Calls  
Make sure you are in an area where a signal  
can be received. Look for the signal strength  
icon on the main screen. The more bars, the  
stronger the signal. If there are no bars, move  
to where the signal strength is better.  
When the phone has been idle for a time, it  
cycles into power save mode. Press any key to  
return to normal operating mode.  
Answer Phone Calls  
When a call comes in, the phone rings,  
vibrates, or lights up. The phone number of the  
caller also appears if it is not restricted. If the  
number is stored in your contacts list, the  
contact’s name appears. There are several ways  
you can answer a phone call.  
There are several ways you can make a phone  
call.  
Answer Using Earpiece  
Call Using a Number  
1. Enter a phone number.  
2. Press the Send key.  
Press the Send key.  
Answer Using Speakerphone  
Press the Speakerphone key.  
Call Using a Contact  
1. From Find, highlight a contact.  
2. Press the Send key.  
End Phone Calls  
Press the End key.  
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Power Phone Up  
18  
                       
Activate Voice Dialing  
Use Speed Dialing  
1. Press and hold the Send key.  
2. Follow the prompts.  
Speed dialing allows you to assign a one- or  
two-digit shortcut to a contact. Before you can  
use speed dialing you must save a phone  
number as a contact and assign a speed dial  
location to it. See “Assign Speed Dials to  
Contacts” on page 45.  
For more information, see “Voice Commands”  
Volume Control  
Adjust Volume during a Call  
Press the Volume key up or down to adjust the  
earpiece volume during a call.  
To call a contact that has a speed dial location:  
1. Enter the one- or two-digit speed dial  
location.  
2. Press the Send key.  
Use the Speakerphone  
Your phone has a built-in speakerphone.  
Emergency Services  
To turn on the speakerphone, press the  
Speakerphone key. The speakerphone icon  
appears on the main screen when the  
speakerphone is on.  
To turn off the speakerphone, press the  
Speakerphone key again.  
Call Emergency Services  
You can call an emergency code even if your  
phone is locked or your account is restricted.  
When you call, your phone enters emergency  
mode. This enables the emergency service  
exclusive access to your phone to call you  
back, if necessary. To make or receive regular  
calls after dialing the code, you must exit this  
mode.  
Note: If you press the Speakerphone key  
during an incoming call, you will answer the  
call.  
To dial an emergency code:  
1. Enter the 3-digit emergency code.  
2. Press the Send key.  
Note: Regardless of the 3-digit emergency  
code (911, 111, 999, 000, etc.), your phone  
operates as described above.  
Silence an Incoming Call  
To silence the phone without answering the  
call, press the Back key or press the  
Volume key up or down.  
To silence the phone and answer the call,  
press the Back key or press the Volume  
key up or down and then press the Send  
key.  
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User Guide  
19  
                   
Exit Emergency Services  
When you have completed the emergency call:  
1. Select Exit  
.
2. Select Exit again to confirm your choice.  
Note: To determine who has access to your  
location, see “Set Location Information” on  
page 65.  
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Emergency Services  
20  
 
3
Text Entry  
You can enter letters, numbers, and symbols in  
contacts, text messages, and your banner.  
Enter Letters with Number Keypad  
From the text entry field, select Options >  
Normal Alpha to enter letters. You can enter  
text in the following ways:  
Text Entry Modes  
To enter a letter, press a key once for the  
first letter, twice for the second letter, and  
so on. If your phone is set to Spanish,  
accented letters are available. Wait for the  
cursor to move right and enter the next  
character. Press the # Space key to enter a  
space.  
The text entry screen has the following  
features:  
1. The number of  
remaining characters  
you can type.  
2. Text entry fields.  
3. Current capitalization  
setting.  
4. Current text entry mode.  
Note: The entry mode defaults depending on  
the task you are doing. For example, when  
entering a phone number, you are in a number  
mode. When entering a name for a contact, you  
are in a letter mode.  
To change case mode for a single letter,  
press that key until you see the letter case  
you want. To change the case mode, press  
the * Shift key.  
To enter a number, press and hold a number  
key until the number appears on the screen.  
The  
icon indicates you are in Normal  
Alpha input mode. Press and hold the * Shift  
key to switch input modes.  
Enter Numbers with Number Keypad  
From the text entry field, select Options >  
Numbers Only to enter a number when you  
press a key once.  
The  
icon indicates you are in Numbers  
Only input mode. Press and hold the * Shift  
key to switch input modes.  
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User Guide  
21  
           
Rapid Entry with Number Keypad  
From the text entry field, select Options >  
Rapid Entry to check words you are trying to  
spell against a dictionary of common words.  
You can enter text in the following ways:  
To enter words, press a key once. For  
example, to enter the word “Glow” press  
the 4 > 5 > 6 keys. If the word doesn’t  
match what you want, press 0 Next key to  
look at other word matches. When you see  
the word you want, scroll right.  
To change case mode, press the * Shift key.  
To enter a number, press and hold a number  
key until the number appears on the screen.  
The  
icon indicates you are in Rapid Entry  
input mode. Press and hold the * Shift input  
key to switch input modes.  
Enter Symbols with Number Keypad  
While entering text in Normal Alpha mode,  
you can enter symbols by pressing the key  
1
until you see the symbol you want. Using this  
method, you have access to the following  
symbols:  
. @ ? ! - , & : ‘  
To access the full set of symbols:  
1. From the text entry field, select Options  
Add Symbols  
>
.
2. Scroll up or down to view the list of  
symbols.  
3. Press the number key corresponding to the  
symbols to enter it.  
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Text Entry Modes  
22  
   
Text Entry Quick Reference  
This table gives instructions for entering letters, numbers, and symbols.  
To...  
Do this...  
Enter a letter  
Use Normal Alpha mode and press a key until you  
see the letter your want.  
Enter a number  
Enter a symbol  
Use Numbers Only mode and press a key.  
Use Normal Alpha mode and press the key until  
1
you see the symbol you want.  
Enter a space  
Press the # Space key.  
Press the Back key.  
Erase a character  
Erase all characters  
Move the cursor right or left  
Move the cursor up or down  
Change input mode  
Change case mode  
Press and hold the Back key.  
Scroll left or right.  
Scroll up or down.  
Press and hold the * Shift key.  
Press the * Shift key.  
Capitalize any letter  
In Normal Alpha mode, press the * Shift key.  
Choose uppercase.  
Lowercase any letter  
In Normal Alpha mode, press the * Shift key.  
Choose lowercase.  
Initial caps  
In Normal Alpha mode, press the * Shift key.  
Choose sentence case.  
Select options on the bottom of the screen  
Press the appropriate left or right option button.  
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User Guide  
23  
   
4
My Stuff  
Use My Stuff to retrieve and playback media files and other downloads.  
My Stuff Menu  
Select My Stuff from the main menu to access the following functions:  
Level 1 >  
My Stuff  
Level 2 >  
Ringtones  
Level 3  
Access Get More Ringtones and view a list of your  
ringtones.  
Ringback Tones  
Games  
Launch application to buy Ringback Tones for your account.  
Access Get More Games and view a list of your games.  
Graphics  
Access these options: Get More Graphics  
,
Wallpapers,  
Screensavers Pictures, and Caller IDs  
,
.
Apps  
Access Get More Apps and other preloaded and downloaded  
applications.  
Themes  
Help  
View a list of color themes for your phone.  
Access the user guide on your phone.  
Download a Ringtone  
Ringtones  
Before downloading, make sure you have  
enough money in your cash balance; otherwise  
you can Top-Up your account.  
Ringtones stores your preloaded and  
downloaded ringtones. You can download  
ringtones to your phone from the payLo by  
Virgin Mobile Web site at  
1. From Ringtones, select Get More  
Ringtones and search for a ringtone.  
2. Follow the prompts to purchase and  
download the selected ringtone.  
www.virginmobileusa.com or directly from  
your phone using Downloads. Charges apply.  
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My Stuff Menu  
24  
             
Assign a Ringtone  
1. From Ringtones, highlight a ringtone.  
2. Select Assign and choose how you want to  
assign the ringtone.  
Play a Game  
1. From Games, highlight a game.  
2. Select Play to launch the game.  
Note: Downloaded ringtones are listed in  
Ringtones and can be assigned to individual  
contacts or groups.  
Graphics  
Graphics stores your preloaded and  
downloaded graphics. You can download  
wallpapers and screensavers to your phone  
from the payLo by Virgin Mobile Web site at  
www.virginmobileusa.com or directly from  
your phone using Downloads. Charges apply.  
Ringback Tones  
Select Ringback Tones to purchase ringback  
tones for your account. For more information,  
.
Download a Graphic  
Before downloading, make sure you have  
enough money in your cash balance; otherwise  
you can Top-Up your account.  
1. From Graphics, select Get More  
Graphics and search for a graphic.  
2. Follow the prompts to purchase and  
download the selected graphic.  
Games  
Games stores your preloaded and downloaded  
games. You can download games to your  
phone from the payLo by Virgin Mobile Web  
site at www.virginmobileusa.com or directly  
from your phone using Downloads. Charges  
apply.  
Assign a Graphic  
Download a Game  
1. From Graphics, browse Wallpapers  
,
Before downloading, make sure you have  
enough money in your cash balance; otherwise  
you can Top-Up your account.  
Screensavers Pictures or other graphic  
,
folders.  
2. From a file list, select a graphic.  
3. Select Assign and choose how you want to  
1. From Games, select Get More Games and  
search for a game.  
2. Follow the prompts to purchase and  
download the selected game.  
assign the graphic.  
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User Guide  
25  
                     
Apps  
Media File Options  
Rename a File  
1. From a media file list, highlight a file.  
2. Select Options > Rename  
3. Enter a new name and select Save  
Apps stores your preloaded and downloaded  
applications. You can download applications to  
your phone from the payLo by Virgin Mobile  
Web site at www.virginmobileusa.com or  
.
.
directly from your phone using Downloads  
.
Charges apply.  
You can only rename unlocked files. Preloaded  
files on your phone are always locked.  
Download an Application  
Before downloading, make sure you have  
enough money in your cash balance; otherwise  
you can Top-Up your account.  
1. From Apps, select Get More Apps and  
search for an application.  
Send a File  
1. From a media file list, highlight a file.  
2. Select Send Msg to attach the file to a  
multimedia message.  
3. Complete the message.  
2. Follow the prompts to purchase and  
download the selected application.  
Assign a File  
1. From a media file list, highlight a file.  
2. Select Options > Assign and choose how  
to assign the file.  
Run an Application  
1. From Apps, highlight an application.  
2. Select Launch to launch the application.  
3. Complete the appropriate task.  
Lock a File  
Themes  
1. From a media file list, highlight a file.  
2. Select Options > Lock to protect a file  
from being accidently erased. To unlock the  
Themes stores your preloaded payLo by  
Virgin Mobile color themes. When you assign  
a color theme, the colors for your background,  
headers and highlight bars are changed. You  
can also find this list of color themes in your  
Display settings.  
file, select Options > Unlock  
.
View File Details  
1. From a media file list, highlight a file.  
2. Select Options > Details to view the  
details such as file size or save date.  
3. Select OK to exit.  
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26  
Apps  
                       
Modify a File  
1. From a media file list, select a file.  
Erase All Files in a Folder  
From a media file list, select Options > Erase  
All > Yes  
.
2. Select Options > Modify  
.
Note: You can only erase unlocked files.  
Preloaded files on your phone are always  
locked.  
3. Select Options and an option to rotate,  
resize, and so on.  
4. When done, select Save to save over an  
existing file or as a new one.  
Use the Zoom  
1. From a media file list, select a file.  
2. Select Options > Zoom  
.
3. Use the Navigation key to zoom in and out.  
4. Select Cancel to exit.  
View a Slideshow  
1. From Pictures, select Options >  
Slideshow to play the slideshow of the files  
contained in the current folder.  
2. Select Pause (to stop), Play (to resume), or  
Options (to access more features).  
With Options selected, your phone  
automatically pauses the slideshow.  
3. When you are done, select Options > Exit  
.
Erase a Single File  
1. From a media file list, highlight a file.  
2. Select Options > Erase > Yes  
.
You can only erase unlocked files. Preloaded  
files on your phone are always locked.  
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User Guide  
27  
       
5
My Account  
You can manage your payLo by Virgin Mobile  
account directly from your phone. The basic  
tasks are summarized in this chapter. For more  
information about your account, go to  
Top-Up your Account  
Top-Up is how you add money to your payLo  
by Virgin Mobile account. You can Top-Up  
your payLo by Virgin Mobile account right  
from your phone. First, buy a Top-Up card  
from one of the thousands of retailers that carry  
them or register your debit card, credit card, or  
.
Note: You cannot make calls, receive calls, or  
access any other phone functions while you are  
accessing your account information.  
PayPal account at www.virginmobileusa.com  
Note: You cannot register a debit or credit card  
using your phone. You must first register  
online before you can Top-Up via this method  
from your phone.  
When your balance is low, you can Top-Up  
your payLo by Virgin Mobile account from  
your phone.  
.
Check your Account Balance  
You can check your payLo by Virgin Mobile  
account status in one of two ways.  
From the main screen, scroll up.  
From the main menu, select My Account  
.
Your account information appears. When your  
account is low or empty, you receive a  
notification to Top-Up.  
Note: Additional charges may apply for  
multiple balance checks in one day. Visit  
www.virginmobileusa.com for more details.  
Top-Up with a Top-Up Card  
1. From the main menu, select My Account  
2. Scroll down to the Top-Up link and press  
the OK key.  
.
3. Enter your Top-Up card's PIN number and  
press the OK key.  
4. Scroll down to select Top-Up Now and  
press the OK key.  
5. You are now Topped-Up. Press the End  
key to exit.  
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Check your Account Balance  
28  
           
Top-Up with a Debit Card, Credit Card,  
or PayPal Account  
1. From the main menu, select My Account  
.
2. Scroll down to the Top-Up link and press  
the OK key.  
3. Scroll down to select either Credit Card or  
PayPal and press the OK key.  
4. Enter your Account PIN and press the OK  
key.  
5. Enter the amount you want to Top-Up and  
press the OK key. You can Top-Up any  
amount $10 or more.  
6. Scroll down to select Top-Up Now and  
press the OK key.  
7. You are now Topped-Up. Press the End  
key to exit.  
Note: You can also Top-Up over the Web at  
.
For More Information  
For more information about your payLo by  
Virgin Mobile account or payLo by Virgin  
Mobile service, visit  
.
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User Guide  
29  
     
6
Pictures  
4. Select Send to create a multimedia  
message or Erase to delete the picture from  
your phone.  
Camera Tips  
Your phone has a camera. Before using your  
phone’s camera, here are some tips:  
5. Press the End key to exit camera mode.  
You cannot activate the camera while on an  
active call or while browsing the Internet.  
Once the camera is active, the main screen  
acts as the viewfinder.  
If you get a “Low memory” error, check  
your resolution and quality compression  
settings.  
Send a Picture  
From Pictures, select Send Pic Msg to create a  
new multimedia message.  
Go to Pictures  
If there is no activity within 30 seconds  
after you turn your camera on, the camera  
times out and returns to the previous launch  
point.  
From Pictures, select Pictures to view all of  
the pictures you have taken and saved.  
Other Camera Options  
Camera Setting Options  
Adjust the Resolution  
From camera mode, select Options > Settings  
> Resolution and a size for your pictures.  
Numbers in the bottom left corner indicate the  
current resolution setting.  
Menu settings and options can only be  
accessed when the camera is active.  
Numbers in the top right corner indicate the  
number of snapshots remaining before the  
phone runs out of memory.  
Take a Picture  
1. To activate the camera, press and hold the  
Camera key. You can also select Pictures  
> Take a Picture from the main menu.  
2. Focus on the image using the phone’s  
display as a viewfinder.  
Set Self Timer  
From camera mode, select Options > Settings  
> Self Timer and a time.  
The  
icon indicates the timer is activated.  
When you take a picture, a beep plays three  
seconds from the time the shutter snaps the  
picture.  
3. Press the OK key to take a picture (saved to  
Pictures).  
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Camera Tips  
30  
                     
Enable Date/Time Stamp  
Set Color Tone  
From camera mode, select Options > Settings  
> Date/Time > On to place a date/time stamp  
on each picture taken.  
1. From camera mode, select Options >  
Settings > Color Tone  
.
2. Scroll left or right to select a color tone.  
Look at the viewfinder to see how each  
setting looks.  
The  
icon indicates when the date/time  
stamp is on.  
Enable Multishot Mode  
Set Picture Quality  
From camera mode, select Options > Settings  
> Multishot > On to take multiple pictures.  
From camera mode, select Options > Settings  
> Picture Quality and a quality level for your  
picture.  
The  
icon indicates multishot mode is  
enabled. When you take a picture, press and  
hold the OK key to take multiple (up to six)  
pictures. A single tone plays for each picture  
taken.  
Your camera is set to a lower resolution during  
multishot mode. The resolution setting returns  
to the previous setting when you are done.  
When you select a higher quality level, the size  
of the file is bigger.  
Set Brightness Level  
1. From camera mode, select Options >  
Brightness  
.
2. Scroll left or right to change the brightness  
level. Press the OK key to set the  
brightness.  
Set Shutter Sound  
1. From camera mode, select Options >  
Take a Picture in a Frame  
Settings > Shutter Sound  
.
1. From camera mode, select Options >  
2. Select a sound to play when the shutter  
takes a picture.  
Frames  
.
2. Scroll left or right to view the frames  
available.  
Set White Balance  
1. From camera mode, select Options >  
3. Select OK to choose a frame.  
4. Take a picture with the frame. The frame is  
part of the image and can not be removed.  
Settings > White Balance  
.
2. Scroll left or right to select the white  
balance setting. Look at the display to see  
how each setting looks.  
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User Guide  
31  
               
7
Downloads  
Access Downloads  
End a Downloads Session  
With Downloads, you can access music,  
entertainment, and information services from  
your phone. Download games, ringtones,  
wallpapers, screensavers, and other content;  
surf the web; and more. Check payLo by  
Virgin Mobile’s Web site at  
Press the End key from within Downloads.  
www.virginmobileusa.com for availability  
and pricing, or check directly from your phone  
through the Downloads menu. Charges apply.  
To launch Downloads, scroll left from the  
main screen or select Downloads from the  
main menu.  
Note: You cannot make calls, receive calls, or  
access any other phone functions during a  
Downloads session.  
Navigate Downloads  
1. Scroll through the available items and  
highlight the one you want.  
2. Press the OK key to select a Downloads  
menu item or options.  
A scroll bar on the right side of the screen  
indicates that there is more text. Scroll down to  
go to the next screen of text. Press the Back  
key to move back one screen.  
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Access Downloads  
32  
             
8
Messaging  
Use Messaging to send, receive, and erase messages from your phone.  
Messaging Menu  
Select Messaging from the main menu to access the following functions:  
Level 1 >  
Level 2 >  
Inbox  
Level 3  
Messaging  
Shows a list of received text and multimedia messages.  
Compose a text message.  
Send Text Msg  
Send Pic Msg  
Email + IM  
Voicemail  
Virgin Alerts  
Sent  
Compose a multimedia message.  
Check email and send instant messages.  
Shows how many voicemails are waiting.  
Shows a list of received Virgin Alerts  
.
Shows a list of messages you have successfully sent.  
Outbox  
Shows a list of messages you have sent, but are pending or  
failed.  
Saved  
Drafts  
Shows a list of messages you have saved.  
Shows a list of messages that have been started, but saved to  
be completed at a later time.  
Msg Settings  
Erase Msgs  
Access these options: Text Tone  
Chat View Signature Auto Text  
and BCC Save to Sent Auto Erase, and Text Entry.  
,
Msg List View  
,
Reminder  
,
,
,
,
Erase Recent List,  
CC  
,
,
Access these options: Inbox Outbox Sent Saved Drafts,  
,
,
,
,
and All  
.
Message Count  
Help  
Check how many messages you have.  
Access the user guide on your phone.  
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User Guide  
33  
     
2. Repeat the first step for CC and BCC, if  
needed.  
Send Messages  
Create a Text Message  
3. Enter a subject.  
4. Enter a message.  
5. Attach an image file. (Select Options to  
access more features.)  
6. Attach a sound file. (Select Options to  
access more features.)  
You can send and receive text messages with  
most mobile phones and email addresses.  
1. From Send Text Msg, enter a recipient’s  
phone number or email address. (Select  
Options to access contacts, groups or  
recently used addresses. Scroll down to  
move to the next field when done.)  
You can send a single message to up to ten  
recipients at once. Use a comma or space to  
separate each address.  
7. When done, select Send  
.
Create an Instant Message  
From Email + IM, you can send instant  
messages (IMs) from your phone.  
2. Enter the message. (Select Options to  
access more features.)  
Check payLo by Virgin Mobile’s Web site at  
3. When done, select Send  
.
Create an Email Message  
From Email + IM, you can send email  
messages from your phone.  
Create a Multimedia Message  
You can send and receive multimedia messages  
with most multimedia phones and email  
addresses. If you reach the character or file size  
limit for a single multimedia message, you  
need to edit the message to meet the size  
limitation.  
1. From Send Pic Msg, enter a recipient’s  
phone number or email address. (Select  
Options to access contacts, groups or  
recently used addresses. Scroll down to  
move to the next field when done.)  
You can send a single message to up to ten  
recipients at once. Use a comma or space to  
separate each address.  
Check payLo by Virgin Mobile’s Web site at  
Receive Calls while Creating Messages  
If you receive a call while creating a message a  
notification appears. Do one of the following:  
Select Ignore to ignore the call and return  
to the message screen.  
Press the Send key to answer the call and  
your phone automatically saves the  
message to Drafts  
.
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Send Messages  
34  
           
Save Recipients as Contacts  
Enter Message Recipients  
The following describes how to add recipients  
to your messages.  
1. At the compose message screen, select  
Options > Save Address when entering a  
phone number or email address.  
Add Recipients from Contacts  
2. Select a number or address.  
1. At the compose message screen, select  
Options > Contacts when entering a phone  
number or email address.  
2. Select a contact from the contacts list.  
3. Select a number or address.  
3. Select Options > Save New Contact (to  
create a new contact) or Options > Add to  
Contact (to add the number or address to  
an existing contact).  
Add Recipients from Message Text  
4. Complete your message.  
1. At the compose message screen, select  
Options > Add Address when entering the  
text to add more recipients.  
2. Enter a number or address to add.  
3. Complete your message.  
Add Recipients from Recent List  
1. At the compose message screen, select  
Options > Recent List when entering a  
phone number or email address.  
2. Select a number or address.  
Save Messages to Drafts  
3. Complete your message.  
At the compose message screen, select  
Options > Save Message when entering the  
text. Your phone saves the message to Drafts  
for you to complete at a later time.  
Add Recipients from Recent Calls  
1. At the compose message screen, select  
Options > Recent Calls when entering a  
phone number or email address.  
2. Select a number.  
Complete Messages in Drafts  
1. From Drafts, highlight your desired  
message.  
3. Complete your message.  
Send to Groups  
2. Select Edit or Options > Edit  
.
1. At the compose message screen, select  
Options > Groups when entering a phone  
number or email address.  
3. Complete your message.  
2. Select a group.  
3. Complete your message.  
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User Guide  
35  
               
Take Pictures for Messages  
Use Auto Text  
1. At the compose message screen, select  
Options > Take a Picture when adding an  
image.  
2. Take a picture.  
3. Select it to add to your message.  
4. Complete your message.  
Add Auto Text  
1. At the compose message screen, select  
Options > Insert Auto Text when entering  
the text.  
2. Select an auto text entry.  
3. Complete your message.  
Save Messages as Auto Text  
Record Sounds for Messages  
1. At the compose message screen, select  
Options > Save as Auto Text when  
entering the text to use it later as auto text.  
2. Complete your message.  
1. At the compose message screen, select  
Options > Record Sound when adding a  
sound.  
2. Record a sound.  
3. Select it to add to your message.  
4. Complete your message.  
Save Received Messages as Auto Text  
When viewing a received message, select  
Options > Save as Auto Text to use it later as  
auto text.  
Set Writing Language  
1. At the compose message screen, select  
Options > Writing Language to change  
the language you compose your message  
in.  
Attaching Files to Messages  
The following describes how to select Options  
to add various files to your messages when  
entering the text, depending on the services  
provided.  
2. Complete your message.  
Preview Messages  
1. At the compose message screen, select  
Options > Preview Message when  
entering the message or media file.  
2. Do one of the following:  
Add Media Files to Messages  
1. At the compose message screen, select the  
applicable option. For example, to add an  
image, select Options > Pictures  
.
2. Select a file to add to your message.  
To remove a media file, select the  
Select Send to send message.  
Select Options to access more features.  
applicable option. For example, to remove  
a sound, select Options > Remove Sound  
3. Complete your message.  
.
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Send Messages  
36  
             
Forward Messages  
Manage Received Messages  
1. When viewing a received message, select  
Reply to Text Messages  
When receiving a message, your phone  
displays a notification and the message icon  
appears at the top of your screen.  
Options > Forward  
2. Enter a number or address.  
3. Complete your message and select Send  
.
.
Reply with a Copy of the Message  
1. When a message notification appears,  
select Inbox (to view the message) or  
Ignore (to clear the notification).  
1. When viewing a received message, select  
Options > Reply with Copy  
.
An icon appears at the top of your screen  
when you have an unread message.  
2. From Inbox, highlight a message and select  
View > Reply (to compose your message)  
or Options (to access more features).  
The original message appears in your reply  
message.  
2. Complete your message and select Send  
.
Call Sender  
When viewing a received message, press the  
Send key to call the sender.  
3. Complete your message and select Send  
.
Reply to Multimedia Messages  
Save Received Messages  
When receiving a message, your phone  
When viewing a received message, select  
Options > Save Message to save it to Saved  
automatically downloads it with a notification.  
Note: If receiving a message during a call, the  
phone downloads the message after the call.  
1. At a message notification, select View (to  
view the message) or Later (to check it  
later).  
.
Lock Messages  
When viewing a received message, select  
Options > Lock to protect it from accidental  
deletion. To unlock the message, select  
2. After viewing the message, select Reply or  
Options > Reply if the message has more  
than one slide.  
Options > Unlock  
.
Sort Messages in Inbox  
1. From Inbox, select Options > Sort  
2. Select a sort option.  
.
Select Options to access more features.  
3. Complete your message and select Send  
.
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User Guide  
37  
               
Go to Web Addresses in Messages  
When viewing a received message, select  
Options > Go to go to a web address included  
in the message.  
Manage Voicemail  
Set Up your Voicemail  
Before your phone can receive voicemail  
messages, you must set up a 4-10 digit  
passcode and record a personal voicemail  
greeting.  
When you have set up your voicemail, all  
unanswered calls to your phone are  
automatically transferred to voicemail, even if  
your phone is in use or turned off.  
1. Press and hold the 1 key.  
Manage Attached Files  
Play Attached Files  
When viewing a received message with  
applicable files, they will play automatically.  
Select Options > Mute to turn off the sound.  
Save Attached Files  
When viewing a received message with files  
attached, select the applicable save option to  
save the attached files, including graphics or  
sounds. For example, to save a graphic, select  
2. Follow the system prompts to create a  
password and record a greeting.  
Check your Voicemail  
When you receive a voicemail message, a  
notification with a voicemail message icon  
appears at the top of your screen.  
Options > Save Picture  
.
View Message Information  
When viewing a received message, select  
Options > Message Info to view the message  
priority, sent time, size, etc.  
At the voicemail notification, select Call to  
call your voicemail number and follow the  
system prompts to retrieve the message.  
Select Ignore to clear the notification  
without checking messages. The  
notification icon remains on top of the  
screen until you listen to the message.  
When only the voicemail message icon  
appears on top of the screen, select  
Voicemail and follow the system prompts  
to retrieve the message.  
Replay Messages  
When viewing a received message, select  
Options > Replay to restart the message  
(including a slide or sound if contained) from  
the beginning.  
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Manage Voicemail  
38  
               
Manage Sent Messages  
Review Virgin Alerts  
Your phone automatically saves all the Virgin  
Alerts received.  
Check Message Status in Sent Folder  
Use the following symbols to check the Sent  
folder for the status of messages successfully  
sent.  
To review a Virgin Alert, select it from Virgin  
Alerts. The most recent alerts appear at the  
top.  
The message was sent. You cannot  
cancel delivery of the message.  
Message Settings  
The following message settings affect all  
messages unless you change them for  
individual messages.  
The message has been received.  
The message has been sent to more than  
one recipient.  
Set your Text Tone  
1. From Text Tone, select a ringtone from the  
list to alert you when you receive a new  
message. (Scroll through the list to hear the  
different ringtones.)  
Check Message Status in Outbox  
Use the following symbols to check your  
Outbox for the status of messages sent but still  
in process.  
2. Follow the prompts to assign the ringtone  
to all incoming messages for all or specific  
numbers in your selected contact or group.  
The message is pending and will be sent  
when possible. You can cancel delivery  
of the message.  
Set Message List View  
The message cannot be sent because  
service is not available. An alert appears  
on your phone if the message cannot be  
sent.  
From Msg List View, select one of the  
following to set your message list display:  
Sender & Preview displays the sender and  
first part of messages.  
Sender & Date-Time displays the sender  
and sent time of messages.  
Msg Preview displays the first part of  
messages.  
Sender displays the message sender.  
Unable to Send Messages  
You may not be able to send or receive  
messages if your phone’s memory is nearly  
full, or if digital service is not available at the  
time. To free up memory, erase old messages.  
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User Guide  
39  
                 
2. Enter or edit the text.  
3. Select Save  
Note: You can also save messages you have  
Set your Reminder  
From Reminder, select On to enable a  
reminder beep to sound every five minutes  
until you read the new message.  
.
written or received as auto text messages.  
Set Chat View  
Erase Recent List  
From Chat View, select Conversation to  
group sent and received messages by contact,  
phone number, or address. To view messages  
in the order they are received or sent, select  
From Erase Recent List, select Yes to clear  
the list of recipients you have recently sent  
messages to.  
Enable CC/BCC Fields  
From CC and BCC, select Disabled (to hide  
the CC and BCC fields) or Enabled (to show  
them).  
Classic  
.
Set your Signature  
You can create a signature to appear at the end  
of all outgoing messages.  
1. From Signature, press the OK key to turn  
signature use on or off. A checkmark will  
appear.  
Enable Save to Sent  
From Save to Sent, select Auto (to  
automatically save outgoing messages to the  
Sent folder), Off (to disable automatic saving  
of outgoing messages to the Sent folder), or  
User Confirmation (to choose whether to save  
them when sending them).  
2. Enter your signature.  
3. Select OK to save the signature.  
Note: The signature counts towards the  
character limit of your message.  
Enable Auto Erase  
Use Auto Erase to set your phone to erase  
messages automatically when it needs memory  
for incoming messages.  
Edit Auto Text  
Your phone comes with auto text messages,  
such as “Please call me,” which you can insert  
into the body of a text message. You can edit or  
create up to 40 preset messages.  
From Auto Erase, select one of the following:  
Disabled erases no messages.  
Inbox Msgs erases old messages in Inbox  
when memory is needed.  
1. From Auto Text, do one of the following:  
Sent Msgs erases old messages in Sent  
when memory is needed.  
Both erases old messages in both Inbox  
and Sent when memory is needed.  
Scroll to an auto text message and select  
Edit  
.
Select New Msg to create a new auto  
text message.  
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40  
Message Settings  
             
Set Default Text  
Check Message Count  
You can change the default text entry mode  
when creating a text message. This setting  
applies only to the Message field, not the Send  
To field.  
From Message Count screen, check how  
many messages you have stored.  
From Text Entry, select Normal Alpha (to  
enter text letter by letter) or Rapid Entry (to  
enter text with word recognition).  
Erase Messages  
Erasing old messages frees up memory in your  
phone. You can erase messages as you send or  
read them, erase them one at a time, or erase  
them all at once.  
Erase a Single Message  
When viewing a received message, select  
Options > Erase > Yes  
.
Note: You can erase a scheduled message, but  
cannot cancel its delivery.  
Erase Messages from a Folder  
From Erase Msgs, select a folder to erase  
messages from. For example, to erase received  
messages, select Inbox > Yes  
.
Note: You cannot recover deleted information.  
Erase All Messages  
From Erase Msgs, select All > Yes to erase all  
messages from all folders, except for voicemail  
messages.  
Note: You cannot recover deleted information.  
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User Guide  
41  
       
9
Contacts  
Use Contacts to store information about a person or company.  
Contacts Menu  
Select Contacts from the main menu to access the following functions:  
Level 1 >  
Contacts  
Level 2 >  
Find  
Level 3  
Access your existing contacts list.  
Add a new entry to your contacts list.  
View your groups of contacts.  
View your contacts assigned with speed dials.  
View your contacts assigned with voice dials.  
View your phone number.  
Add New  
Groups  
Speed Dial List  
Voice Dial List  
My Number  
Help  
Access the user guide on your phone.  
View Contact Details  
Access Contacts  
Access Contacts List  
1. From Find, enter the first letter of your  
desired contact and scroll to highlight it.  
2. Do one of the following:  
1. From Find, select a contact.  
2. At the contact details screen, highlight a  
number, address or note.  
3. Select the detail you want to view. For  
example, to view a phone number, select  
Press the Send Msg key to call the  
contact.  
Press the OK key to view the contact’s  
details.  
Select Options to access more  
functions.  
Options > View Number  
.
Use Frequent List  
With Frequent List enabled, you can view 15  
of your most frequently called contacts. See  
“Enable Frequent List” on page 61.  
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Contacts Menu  
42  
           
Use Fast Find  
Add a Code or Extension  
When saving the phone number of an  
automated service, you may include a pause  
for dialing an extension.  
1. From the main screen, enter a phone  
number.  
With Fast Find enabled, you can press one or  
two keys to view closer matches in your  
contacts list. See “Call Contact using Fast  
Find” on page 61.  
Add Contacts  
Add Contacts from Main Screen  
1. From the main screen, enter a phone  
number to save (include the area code).  
2. Select Options and a type of pause:  
Time Pause causes the phone to stop  
dialing for two seconds.  
Hard Pause causes the phone to wait  
until you select Release while making  
the call.  
2. Select Save > New Entry  
.
3. Enter a name for the contact.  
4. Enter additional phone numbers, email  
addresses, and other contact details. (Scroll  
up or down to move through the contact  
fields.)  
3. Enter the remaining numbers and select  
Save > New Entry  
4. Complete the contact information and  
select Save  
.
.
5. When done, select Save  
.
Use Contacts  
Add Contacts from Contacts Menu  
1. From Add New, enter a name for the  
contact. Scroll down to the next field when  
done.  
Call Contacts  
1. From Find, select a contact.  
2. At the contact details screen, highlight a  
number.  
2. Enter a primary number for the contact.  
3. Enter additional phone numbers, email  
addresses, and other contact details. (Scroll  
up or down to move through the contact  
fields.)  
3. Select Options > Call  
.
Send a Text Message to Contacts  
1. From Find, select a contact.  
2. At the contact details screen, highlight a  
number or email address.  
4. When done, select Save  
.
3. Select Options > Send Text Msg  
4. Complete your text message and select  
Send  
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.
.
User Guide  
43  
           
Send a Multimedia Message to  
Contacts  
Assign Number Types  
1. From Find, select a contact.  
2. At the contact details screen, select Edit  
1. From Find, select a contact.  
2. At the contact details screen, highlight a  
number or email address.  
.
3. Press down twice to scroll to the number  
type dropdown and press the OK key.  
4. Select a number type. The appropriate icon  
appears next to the number in your contacts  
list.  
3. Select Options > Send Pic Msg  
4. Complete your multimedia message and  
select Send  
.
.
5. Select Save  
.
Send a Contact vCard  
Assign Ringtones to Contacts  
1. From Find, select a contact.  
2. At the contact details screen, select the  
contact name.  
3. Select Ringtone to assign a ringtone.  
(Scroll to select a ringtone.)  
1. From Find, select a contact.  
2. At the contact details screen, highlight the  
contact name.  
3. Select Options > Send as vCard to send to  
a Bluetooth-enabled device.  
4. Complete the appropriate task to send the  
contact information.  
Assign Message Tones to Contacts  
1. From Find, select a contact.  
2. At the contact details screen, select the  
contact name.  
3. Select Text Tone to assign a tone. (Scroll to  
select a tone.)  
Customize Contacts  
Edit Contact Details  
1. From Find, select a contact.  
2. At the contact details screen, select Edit  
.
3. Enter additional phone numbers, email  
Assign Pictures to Contacts  
1. From Find, select a contact.  
2. At the contact details screen, highlight the  
contact name.  
3. Select Options > Picture > Assign Picture  
to assign a picture.  
addresses, and other contact details. (Scroll  
up or down to move through the contact  
fields.)  
4. When done, select Save  
.
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Customize Contacts  
44  
             
3. Select Options > Add To Group  
.
Add a Prefix to Phone Numbers  
Use Prepend to add a prefix, such as an area  
code, to a phone number:  
1. From Find, select a contact.  
2. At the contact details screen, highlight a  
number.  
4. Select groups from the list provided. A  
checkmark appears next to each selection.  
You can also remove a checkmark.  
5. When finished, select Done  
.
Visit Web Addresses  
1. From Find, select a contact.  
2. At the contact details screen, highlight a  
Web address.  
3. Select Options > Prepend to enter the  
prefix at the beginning of the number.  
4. Select Save  
.
3. Select Options > Launch Web  
.
Assign Speed Dials to Contacts  
1. From Find, select a contact.  
2. At the contact details screen, highlight a  
number.  
Erase Contacts  
Erase Contact Details  
1. From Find, select a contact.  
2. At the contact details screen, highlight a  
number, address or note.  
3. Select Options > Add Speed Dial  
.
4. Select a location from the list to assign the  
speed dial number.  
3. Select your desired erase option and then  
select Yes. For example, to erase an email  
address, select Options > Erase Email >  
Change Primary Numbers  
When a contact has more than one number, the  
first number becomes the primary number by  
default. To change the contact’s primary  
number:  
1. From Find, select a contact.  
2. At the contact details screen, highlight a  
number.  
Yes  
.
Erase an Entire Contact  
1. From Find, select a contact.  
2. At the contact details screen, highlight the  
contact name.  
3. Select Options > Erase Contact > Yes to  
erase the entire contact.  
3. Select Options > Primary Number > Yes  
.
Add Contacts to Groups  
1. From Find, select a contact.  
2. At the contact details screen, highlight a  
number or email address.  
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User Guide  
45  
             
Send Multimedia Messages to Groups  
Contact Groups  
1. From Groups list, highlight a group.  
You can assign your contacts to groups. Your  
phone comes with default groups. You can also  
create your own groups.  
2. Select Options > Send Pic Msg  
3. Complete your multimedia message and  
select Send  
.
.
View Groups  
1. Select Groups to view your preloaded  
groups, followed by the custom groups you  
have created.  
Add or Remove Contacts from Groups  
1. From Groups, highlight a group.  
2. Select Options > Edit  
.
2. Highlight a group and do one of the  
following:  
3. If you are modifying a group you created,  
select Next. Otherwise, go to the next step.  
4. Select contacts from the list provided. A  
checkmark appears next to each contact in  
the group. Press the OK key to add or  
remove checkmarks.  
Press the OK key to view the group  
details.  
Select New to create a new group.  
Select Options to access more  
functions.  
5. When finished, select Done  
.
Create a New Group  
Assign Ringtones to Groups  
1. From Groups, select a group you have  
created.  
2. At the group details screen, scroll to the  
group name.  
1. From Groups, select New  
.
2. Enter a name for the group and select Next  
3. Select contacts from the list provided. A  
checkmark appears next to each selection.  
You can also remove checkmarks.  
.
3. Select Options > Ringtone to assign a  
ringtone. (Scroll to select a ringtone.)  
4. When finished, select Done  
.
Your new group appears the next time you  
view your groups list.  
Assign Message Tones to Groups  
1. From Groups, select a group you have  
created.  
2. At the group details screen, scroll to the  
group name.  
Send Text Messages to Groups  
1. From Groups, highlight a group.  
2. Select Options > Send Text Msg  
3. Complete your text message and select  
Send  
.
3. Select Options > Text Tone to assign a  
ringtone. (Scroll to select a ringtone.)  
.
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Contact Groups  
46  
             
Assign Pictures to Groups  
1. From Groups, select a group you have  
created.  
2. At the group details screen, scroll to the  
group name.  
Voice Dial List  
Enable Voice Dial Tags  
Your phone creates a voice dial tag for each  
contact that has a name field which is not blank  
or a name that is more than five syllables. You  
can enable or disable the voice dial tags  
associated with your contacts.  
3. Select Options > Picture > Assign Picture  
to assign a picture.  
Erase a Group  
1. From Voice Dial List, press the OK key to  
add or remove checkmarks. A checkmark  
appears next to each enabled voice dial.  
(Scroll through the list to play the voice  
dial tags.)  
1. From Groups, highlight a group.  
2. Select Options > Erase > Yes  
.
Speed Dial List  
2. When done, select Save  
.
Assign Speed Dial Numbers  
Search Contact Voice  
You can use voice commands to find a contact  
in your voice dial list. For more information,  
1. From Speed Dial List, highlight an  
unassigned number (marked as  
Unassigned).  
2. Select Assign  
.
3. At the contacts list, select a contact.  
4. At the contact details screen, select a phone  
number.  
View Phone Number  
Select My Number to view your phone’s  
phone number.  
Clear Speed Dial Numbers  
1. From Speed Dial List, highlight an  
assigned number.  
2. Select Erase > Yes  
.
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User Guide  
47  
               
10 Tools  
Tools Menu  
From Tools + Settings, select Tools to access the following functions:  
Level 2 >  
Tools  
Level 3 >  
Level 4  
Voice Memo  
Calendar  
Access these options: Record New and Recorded Memos  
Schedule an appointment.  
Set an alarm.  
.
Alarm Clock  
Tip Calculator  
Calculator  
World Clock  
Timer  
Calculate a tip.  
Perform basic calculations.  
View times from different time zones.  
Set a countdown timer.  
Stopwatch  
Memopad  
Help  
Use a stopwatch timer.  
Access these options: New Memo and View Memos  
.
Access the user guide on your phone.  
3. Select Save  
.
Voice Memo  
If you receive an incoming call while recording  
a memo, the memo is saved and the incoming  
call screen appears.  
Use Voice Memo to record and play back  
audio memos.  
Record Voice Memos  
Play Voice Memos  
1. From Voice Memo, select Record New  
2. Record your voice memo and select Stop  
when done.  
.
1. From Recorded Memos, highlight a  
memo.  
2. Select Play to play the memo or Options to  
access more features.  
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Tools Menu  
48  
             
Press the OK key to save and move to the  
next field.  
6. Press the OK key to select a priority from  
the list.  
Calendar  
Use Calendar to schedule events and set  
reminder alerts.  
Create an Event  
1. From Add New Event, enter a name.  
Scroll down to move to the next field when  
done.  
7. Press the OK key to select a reminder from  
the list.  
8. Press the OK key to select a reminder  
sound from the list.  
2. Press the OK key to select an event type  
from the list.  
3. Press the OK key to change the date, if  
needed.  
9. Press the OK key to select During Event  
to enable silent mode or Off to have normal  
sounds.  
10. Press the OK key to select a recurring  
event from the list, if needed.  
Scroll left or right to move between  
month, day, and year fields.  
Scroll up or down to change month,  
day, and year.  
11. Select Save  
.
View Events  
Press the OK key to save and move to the  
next field.  
View Events by Month  
1. From View Month, scroll through the  
month view. (Days with events are  
highlighted.)  
2. Press the OK key to select a date.  
3. Do one of the following:  
4. Press the OK key to change the time, if  
needed.  
Scroll left or right to move between  
hour, minute, and AM/PM fields.  
Scroll up or down to change hour,  
minute, and AM/PM.  
Scroll left or right to move to another  
date.  
Press the OK key to save and move to the  
next field.  
Press the OK key to select an event.  
Scroll to a time and select Add New to  
create a new event.  
5. Press the OK key to change the duration, if  
needed.  
Select Options to access more features.  
Scroll left or right to move between  
hour and minute fields.  
Scroll up or down to change hour and  
minute.  
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User Guide  
49  
       
View Events by Date  
Sort Events by Priority  
From View Day, do one of the following:  
From View All Events, select Options > Sort  
by Priority to sort events by their assigned  
priority.  
Scroll left or right to move to another date.  
Press the OK key to select an event.  
Scroll to a time and select Add New to  
create a new event.  
Modify Events  
Select Options to access more features.  
Edit an Event  
1. From View Day, select an event.  
2. At the event details screen, select Options  
Go to a Specific Date  
1. From Go to Date, scroll left or right to  
move between month, day, and year fields.  
Scroll up or down to change month, day, or  
year.  
> Edit  
.
3. Modify the event and select Save  
.
Send an Event  
1. From View Day, select an event.  
2. Press the OK key to select the date.  
View Events by List  
From View All Events, select an event from  
the list or Options to access more features.  
2. At the event details screen, select Options  
> Send to send event details in a message.  
3. Complete the appropriate task.  
Return to the Current Date  
Copy an Event  
From View Day, select Options > Go to  
1. From View Day, select an event.  
Today to return to the current date.  
2. At the event details screen, select Options  
> Copy  
.
Sort Events by Time  
From View All Events, select Options > Sort  
by Time to sort events by time.  
3. Enter a new name for the event.  
4. Complete the event and select Save  
.
Erase Events  
Sort Events by Type  
From View All Events, select Options > Sort  
by Type to sort events by their assigned type.  
Erase an Event  
1. From View Day, select an event.  
2. At the event details screen, select Options  
> Erase > Yes  
.
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Calendar  
50  
               
Erase the Current Day’s Events  
Set Event Priority  
From View Day, select Options > Erase  
Today’s Events > Yes to erase all events on  
that day.  
From Priority, select an option to set every  
event you create with this priority type.  
Set Event Reminder  
From Reminder, select an option to set every  
Erase All Events  
From View All Events, select Options >  
Erase All Events > Yes to erase all events  
from the phone.  
event you create with this reminder setting.  
Set Event Reminder Alert  
From Reminder Sound, select an option to set  
every event you create with this reminder alert.  
(Scroll to listen to sounds.)  
Note: You cannot recover deleted information.  
Erase All Past Events  
From View All Events, select Options >  
Erase All Past Events > Yes to erase all past  
events from the phone.  
Set Event Silent Mode  
From Silent Mode, select an option to set  
every event you create with this silent mode.  
Note: You cannot recover deleted information.  
Change Calendar Settings  
From Settings, you can modify the following  
features.  
Alarm Clock  
You can set up to four alerts with your phone’s  
three alarm clocks and one quick alarm.  
Note: The alert occurs only if the phone is on.  
Set Calendar Hours  
1. From Calendar Hours, modify the start  
Set an Alarm  
and end times.  
1. From Alarm Clock, scroll to one of the  
Scroll left or right to move between  
hour, minute, and AM/PM fields.  
Scroll up or down to change hour,  
minute, and AM/PM.  
alarms and select Set  
2. Press the OK key to change the time, if  
.
needed.  
Scroll left or right to move between  
hour, minute and AM/PM fields.  
Scroll up or down to change hour,  
minute and AM/PM.  
2. Select Save when done.  
Erase Events Automatically  
From Auto Erase, select an option from the  
list to set when to automatically erase your past  
events.  
Press the OK key to save time and move to  
the next field.  
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User Guide  
51  
                   
3. Press the OK key to select a sound from the  
list.  
4. Press the OK key to select a recurring  
alarm from the list, if needed.  
5. Press the OK key to enter a note.  
Use Tip Calculator  
1. From Tip Calculator, enter the amount of  
your bill.  
2. Select the percentage you want to tip.  
3. Enter the number of people sharing the bill  
(or enter 1 if paying the entire bill).  
4. Select Next to view the final bill.  
5. Select Done when finished.  
6. Select Save  
.
When the alarm rings, select Stop to turn off  
the alarm or Snooze to set the alarm to ring in  
another ten minutes.  
Use Calculator  
Set the Quick Alarm  
1. From Alarm Clock, scroll to the quick  
1. From Calculator, enter the first number.  
2. Select a mathematical operation:  
alarm and select Set  
.
Scroll left to multiply.  
Scroll right to divide.  
Scroll up to add.  
2. Choose a time. (A notification shows the  
quick alarm is on.)  
When the quick alarm rings, select Off to turn  
off the alarm, or Reset to set the quick alarm  
again.  
Scroll down to subtract.  
Your selection will appear highlighted.  
3. Enter the second number, and press the OK  
key to view the result.  
4. Select Exit to return to the menu, or  
Change Alarm Clock Settings  
From Settings, you can modify the following  
features.  
Options and one of the following:  
Square squares the entered value.  
Square Root shows the square root of  
the entered value.  
Set Snooze Duration  
Cube cubes the entered value.  
MS replaces the value currently stored  
in memory with the displayed result on  
the screen.  
From Snooze Duration, select an option to set  
how long before the alarm goes off again when  
you hit the snooze.  
M+ adds displayed result on the screen  
to the value currently stored in memory.  
MR displays value currently stored in  
memory on the screen.  
MC clears value currently stored in  
memory.  
Set Snooze Limit  
From Snooze Limit, select an option to set  
how many times you can hit the snooze.  
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Use Tip Calculator  
52  
               
4. To work the timer, select from the  
following options:  
World Clock  
Use World Clock to check times in cities  
Start begins the countdown.  
Stop pauses the countdown.  
Reset clears the timer.  
around the world in relation to your local time.  
Set World Clock  
1. From World Clock, first scroll left or right  
to select a time zone.  
When the countdown is complete, select Off to  
silence the alarm.  
2. Check your local time and date on the first  
line, followed by your selected world city  
and its time and date.  
Use Stopwatch  
From Stopwatch, select from the following  
options:  
Search World Clock  
Start begins counting.  
Stop pauses counting.  
Reset clears the stopwatch.  
1. From World Clock, select Options >  
Search City or Search Country  
2. Enter the first letter(s) of your desired city  
or country.  
.
Press the Back key to exit.  
3. Select a city or country from the list.  
Memopad  
Write a Memo  
Use Timer  
1. From New Memo, enter the memo.  
The timer counts down for the specified time.  
It beeps when that amount of time has elapsed.  
2. Select Save  
.
1. From Timer, select Set  
2. Enter the time length.  
.
View a Memo  
From View Memos, select View to open a  
memo or Options to access more features.  
Scroll left or right to move between  
hours, minutes, or seconds fields.  
Scroll up or down to change hours,  
minutes, or seconds.  
Edit a Memo  
1. From View Memos, highlight a memo.  
2. Select Options > Edit  
3. Edit the memo, and select Save  
3. Select Sound, and choose from the list to  
.
modify the sound.  
.
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User Guide  
53  
                   
Send a Memo  
1. From View Memos, highlight a memo.  
2. Select Options > Send as SMS  
.
3. Complete the message, and select Send  
.
Call a Number in a Memo  
If you have a phone number in a memo, you  
can call it.  
1. From View Memos, highlight a memo.  
2. Select Options > Use Numbers  
.
3. Select a number, and press the Send key.  
Lock a Memo  
You can lock a memo to prevent it from being  
edited or erased.  
1. From View Memos, highlight a memo.  
2. Select Options > Lock Memo  
.
To unlock a memo, select Unlock Memo  
.
Erase a Memo  
1. From View Memos, highlight a memo.  
2. Select Options > Erase > Yes  
.
Erase All Memos  
From View Memos, select Options > Erase  
All > Yes  
.
Note: Selecting Erase All only erases  
unlocked memos.  
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Memopad  
54  
       
11 Settings  
Settings Menu  
From Tools + Settings, select Settings to access the following functions:  
Level 2 >  
Settings  
Level 3 >  
Bluetooth  
Display  
Level 4  
Access these options: My Devices and Settings  
.
Access these options: Graphics  
Banner Language Backlight  
Format, and Brightness  
,
Menu Style  
,
Themes  
Time/Date  
,
Greeting  
,
,
,
Auto Hyphen  
,
.
Sounds  
Access these options: Ringtone Volume  
Ringtones Personal Ringtones  
Sounds Key Volume Key Length  
Minute Alert Earpiece Volume, and Speakerphone Volume  
,
Ringtones  
,
Business  
Flip  
Smart Volume,  
,
,
Power On/Off Sound,  
,
,
,
Text Tone  
,
,
.
Convenience  
Access these options: Set Date/Time (with Airplane Mode  
enabled), Airplane Mode Fast Find Frequent List Hold Call  
Message 1-Touch Dialing Customize Keys, and Missed Call  
Alert  
,
,
,
,
,
.
Call Options  
Security  
Access these options: Voice Dialing  
,
Open to Answer, Auto  
Answer, and Any Key  
.
Access these options: Lock Phone  
,
Change Lock Code, Special  
Numbers Erase Contacts Erase Downloads, and Reset Phone.  
,
,
Messaging  
Access these options: Text Tone  
View Signature Auto Text Erase Recent List  
Save to Sent Auto Erase, and Text Entry  
,
Msg List View  
,
Reminder  
,
Chat  
,
,
,
,
CC and BCC  
,
,
.
Network  
Access these options: Privacy Alert and Location  
.
Accessories  
Access these options: Headset Sound Power Backlighting  
,
,
TTY,  
and Hearing Aid  
.
Phone Info  
Help  
Access these options: My Number, Activation, Phone Memory,  
Version Info Icon Keys, and User Guide.  
,
Access the user guide on your phone.  
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User Guide  
55  
     
Use Bluetooth Devices  
Bluetooth  
Bluetooth® wireless technology enables  
wireless connectivity with accessories such as  
headsets, portable GPS devices, and more.  
You can connect compatible Bluetooth devices  
to your phone. To buy payLo by Virgin Mobile  
authorized Bluetooth accessories for your  
Connect to a Device  
Before you can use Bluetooth, you must get  
your phone ready to communicate with a  
device. This is called “connecting.”  
To connect your phone to a Bluetooth device,  
from My Devices, highlight a device and select  
.
Connect  
.
A notification appears confirming the  
connection. You can now use the device with  
your phone.  
Pair with a Device  
To enable your phone to communicate with a  
Bluetooth device, you need to "pair" the device  
with your phone. The following instructions  
describe the process. You may also need to  
reference the user guide provided with your  
Bluetooth device.  
Disconnect from a Device  
From My Devices, highlight a connected  
device and select Disconnect  
.
1. Prepare the Bluetooth device (accessory)  
for pairing as described in the device’s user  
guide.  
Rename a Device  
1. From My Devices, highlight a device.  
2. Select Options > Rename  
.
2. From My Devices, select Find New. Your  
phone then searches and detects any  
available Bluetooth devices in the vicinity.  
You must enable the Bluetooth feature on  
your phone.  
3. Enter a new name and select Save  
.
Delete a Device  
You can delete a Bluetooth device that you  
have paired your phone with.  
3. At the device list, highlight a device and  
1. From My Devices, highlight a device.  
select Add  
.
2. Select Options > Delete > Yes  
.
Accept the pairing if prompted.  
4. If necessary, enter the password provided  
with the Bluetooth device and select OK  
.
With the password accepted, the device  
appears in your device list.  
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Bluetooth  
56  
           
View Device Services  
View Supported Services  
A Bluetooth device paired with your phone  
may have more than one service profile (such  
as Headset, Handsfree, and so on). Do the  
following to check the services available:  
1. From My Devices, highlight a device.  
Select Device Info to view a list of the  
Bluetooth service profiles your phone  
supports.  
Display  
Graphics  
Graphics stores your preloaded and  
downloaded graphics. You can download  
wallpapers and screensavers to your phone  
from the payLo by Virgin Mobile Web site at  
www.virginmobileusa.com or directly from  
your phone using Downloads. Charges apply.  
2. Select Options > Services  
.
Change Bluetooth Settings  
From Settings, you can modify the following  
Bluetooth features.  
Enable Bluetooth  
Before you can connect your phone with a  
Bluetooth device, you need to enable the  
Bluetooth feature on your phone.  
Download a Graphic  
Before downloading, make sure you have  
enough money in your cash balance; otherwise  
you can Top-Up your account.  
1. From Graphics, select Get More  
Graphics and search for a graphic.  
2. Follow the prompts to purchase and  
download the selected graphic.  
From On/Off, select On  
.
Limit Visibility  
You can limit the time your phone is visible to  
other Bluetooth devices.  
From Visibility, select an option to set the  
phone visible for your selected time before  
becoming invisible.  
Assign a Graphic  
Change Phone’s Name  
1. From Graphics, browse the Wallpapers  
,
You can change the name presented for other  
Bluetooth devices’ search of your phone.  
From Device Name, enter a new name and  
Screensavers Pictures or other graphic  
,
folders.  
2. From a file list, select a graphic.  
3. Select Assign and choose how you want to  
assign the graphic.  
select Save  
.
4. Complete the appropriate task.  
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User Guide  
57  
                 
Set Main Menu View  
Backlight  
From Menu Style, select one of the following:  
Set Display Duration  
From Backlight, select Display Duration and  
one of the following:  
Icon Grid displays icons of each menu  
item, with its name at the top of the screen.  
List displays a list of all menu items.  
Always Dim forces the backlight to remain  
dim before turning off.  
7 Seconds 10 Seconds, 15 Seconds, or, 30  
The next time you view the Menu, your  
selected menu style appears.  
,
Seconds turns backlighting on for the set  
time after your last keypress.  
Always Bright forces the backlight to  
remain bright before turning off.  
Set Theme  
From Themes, select a color theme for the  
display background.  
Set Greeting Banner  
Set Keypad Duration  
From Backlight, select Keypad Duration and  
one of the following:  
The banner is the personal label for your  
phone, appearing on the main screen above the  
time and date.  
Off forces the backlight to remain dim  
before turning off.  
1. From Greeting Banner, select Edit  
2. Press the Back key to clear the current  
banner.  
.
7 Seconds 10 Seconds, 15 Seconds, 30  
,
Seconds, or 60 Seconds turns backlighting  
on for the set time after your last keypress.  
Same as Display matches the setting for  
3. Enter your new text (up to 14 characters).  
4. Select Save  
.
the Display Duration  
.
Set Language  
From Language, select a language.  
Enable Auto-Hyphenation  
Auto-hyphenation, when enabled,  
automatically inserts hyphens into your phone  
numbers to be consistent with the U.S. dialing  
plan (or the North American Numbering Plan).  
From Auto Hyphen, select Enabled to turn on  
auto-hyphenation.  
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Display  
58  
           
Set Time and Date Format  
From Time/Date Format, select a time and  
date format.  
Set your Personal Ringtone  
Use Personal Ringtones to set the ringtone for  
your personal group contacts with a preloaded  
or downloaded ringtone. See “Ringtones” on  
page 24 for more information.  
Set Brightness  
1. From Brightness, scroll to change the  
brightness level.  
Set Power On/Off Sounds  
From Power On/Off Sound, select Enabled  
to have your phone play the sound when turned  
on.  
2. Select Save  
.
Sounds  
Your phone has several settings that control the  
sound. You can select from a variety of  
ringtones and adjust the volume.  
Set Flip Sounds  
1. From Flip Sounds, select Flip Open or  
Flip Close  
.
2. Select a sound. (Scroll down the list to play  
the sounds.)  
Set Ringtone Volume  
1. From Ringtone Volume, scroll right or left  
to set the ringtone volume.  
2. Select Save to save.  
Set Keypad Volume  
1. From Key Volume, scroll right or left to set  
the keypad volume.  
Note: Press the OK key to enable vibrate mode  
also.  
2. Press the OK key to save.  
Set your Ringtone  
Use Ringtones to set your ringtone with a  
preloaded or downloaded ringtone. See  
“Ringtones” on page 24 for more information.  
Set Key Tone Length  
From Key Length, select Normal or Long to  
set the length of the keypad tone.  
Set your Text Tone  
Set your Business Ringtone  
Use Text Tone to set your text message  
ringtone with a preloaded or downloaded  
information.  
Use Business Ringtones to set the ringtone for  
your business group contacts with a preloaded  
or downloaded ringtone. See “Ringtones” on  
page 24 for more information.  
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User Guide  
59  
                   
Scroll up or down to change the month,  
day, and year.  
Enable Smart Volume  
From Smart Volume, select Enabled to  
automatically adjust the volume during a call,  
based on surrounding noise levels.  
2. Press the OK key to save the date.  
3. Do the following to change the time:  
Scroll left or right to move between the  
hour, minute, and AM/PM fields.  
Scroll up or down to change the hour,  
minute, and AM/PM.  
Enable Minute Alert  
From Minute Alert, select Enabled. Your  
phone alerts you with a short beep ten seconds  
before each minute passes during a call.  
4. Press the OK key to save the time.  
5. Select Done  
.
Set Earpiece Volume  
1. From Earpiece Volume, scroll right or left  
to set the earpiece volume.  
Enable Airplane Mode  
While in an airplane, it is normally required  
that you turn off your mobile phone because it  
emits RF signals that interfere with air traffic  
control. In airplane mode, however, your  
phone does not emit RF signals. You cannot  
make or receive calls, send text messages, use  
the Browser or Bluetooth, but you can play  
games, use the Calendar, set the clock, and  
make emergency calls to designated  
emergency numbers. Please check with  
uniformed personnel before operating your  
phone in Airplane mode.  
2. Press the OK key to save.  
Set Speakerphone Volume  
1. From Speakerphone Volume, scroll right  
or left to set the speakerphone volume.  
2. Press the OK key to save.  
Convenience  
Use these settings to make your phone more  
convenient to use.  
Set Date and Time  
In Airplane mode, you can set the time and  
date manually.  
Note: You can only access Set Date/Time with  
Airplane Mode enabled.  
From Airplane Mode, select Enabled > OK  
to activate airplane mode.  
With airplane mode enabled, you can also set  
the time and date manually.  
1. From Set Date/Time, do the following to  
change the date:  
Scroll left or right to move between the  
month, day, and year fields.  
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60  
Convenience  
               
Place a Call on Hold  
You can place a call on hold with Hold Call  
Message enabled.  
Call Contact using Fast Find  
1. From Fast Find, select Enabled to turn on  
fast find.  
2. From the main screen, press the keys  
corresponding to the letters of the name  
you want to find. A matching contact or  
speed dial entry appears.  
Note: If you are already on a call and you  
receive another call, you cannot place the  
incoming call on hold. With no call waiting  
enabled, the call goes to Voicemail  
.
3. Scroll to your desired contact and press the  
When a call comes in, do the following:  
1. Select Options > Hold Call to place the  
caller on hold with your recorded hold  
message.  
2. Select Answer to speak to the caller on  
hold or End Call to hang up without  
speaking.  
Send key to call the number.  
Enable Frequent List  
From Frequent List, select Enabled. With  
Frequent List enabled, the last 15 of your  
most frequently called contacts appear at the  
beginning of your contacts list. Scroll past the  
straight line to view the entire contacts list.  
Change Hold Call Message  
1. From Hold Call Message, select  
Hold Call Message  
Enable Hold Call  
Use Hold Call Message to place incoming  
calls on hold until you are ready to answer  
them.  
1. From Hold Call Message, select Enabled  
If you have not recorded a hold message,  
you need to record one, such as “Please  
hold. I’ll answer in a minute.”  
2. Record the message twice, as prompted.  
3. Select Save or Options and one of the  
following:  
Re-Record Msg  
.
2. Record the message twice, as prompted.  
3. Select Save to save the message or Options  
and one of the following:  
.
Play to replay your message.  
Re-Record to record your message  
again.  
Exit to exit.  
Use 1-Touch Dialing  
The 1-Touch Dialing feature is the fastest way  
to call a speed dial location. To call a contact  
with speed dial, press and hold the speed  
dialing location.  
Play to replay your message.  
Re-Record to record your message  
again.  
Exit to exit.  
The next time a call comes in, you can place it  
on hold.  
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User Guide  
61  
         
If it is a two-digit location, press the first digit  
briefly, then press and hold the second digit.  
Note: To use 1-Touch dialing, you must enable  
1-Touch dialing on your phone and have a  
speed dial location assigned to a contact.  
From 1-Touch Dialing, select Enabled to turn  
on 1-touch dialing.  
Set Expert Mode  
Use Expert Mode to speak a command after  
you hear a tone instead of following the initial  
voice prompts.  
From Expert Mode, select one of the  
following:  
Normal sets the phone to default voice  
prompts.  
Customize Keys  
You can modify the Navigation key settings to  
set up your desired shortcut.  
Expert sets the phone to sound tones  
instead of voice prompts.  
Set Display Results  
1. From Customize Keys, select LEFT Key  
,
RIGHT Key, or DOWN Key  
2. Select your desired menu option for the  
targeted key shortcut.  
.
You can set the phone to display up to three  
voice recognition contacts when calling or  
searching for a contact with voice commands.  
From Display Results, select Single Best or  
Set Missed Call Alert  
From Missed Call Alert, select Enabled to  
play an alert every five minutes after a missed  
call.  
Three Best  
.
Set Digit Lengths  
You can set the number of digits used for a  
phone number in your voice dial list.  
From Digit Lengths, select one of the  
following options:  
Call Options  
Voice Dialing  
Use the following features to customize the  
voice commands.  
North American recognizes only 7, 10,  
and 1 + 10 digits in a phone number.  
Permit All allows 4-14 digits in a phone  
number.  
Enable Automatic Add  
From Automatic Add, select Enabled to  
automatically add a contact to your voice dial  
list when you create a new contact.  
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Call Options  
62  
                 
2. Follow the prompts for each number until  
training is complete.  
Note: You must read the numbers digit by digit  
for voice training to work.  
Voice Answer  
– Enable Voice Answer  
You can set your phone to answer a call with  
your voice when using a hands-free accessory.  
1. From Call Options > Auto Answer, select  
Enable Open to Answer  
From Open to Answer, select Enabled to  
answer calls by opening the phone.  
Disabled  
2. From Accessories > Headset Sound, select  
Out of Headset  
3. From Call Options > Voice Dialing >  
.
.
Enable Auto Answer  
From Auto Answer, select After 5 Seconds  
The phone automatically answers after five  
seconds with a headset attached.  
.
Voice Answer, select With Accessory  
.
– Answer Using Voice Answer  
When you receive an incoming call, the phone  
prompts “Incoming call, answer?” With the  
caller recognized as a contact entry in your  
phone, the phone prompts “Incoming call from  
(Name), answer?” Do one of the following:  
Enable Any Key  
From Any Key, select one of the following:  
Any Key Mute to silence calls when you  
press any key except for the Send or  
Speakerphone key.  
Say “Yes” or press any key except the End  
key to answer the call.  
Say “No” or press the End key to ignore  
the call.  
Remain silent. The voice alert repeats twice  
and the phone rings once before returning  
to the main screen.  
Any Key Answer to answer calls when  
you press any key except for the End  
,
Back, or Navigation key.  
Security  
This section describes the security features on  
your phone. You can adjust these features to  
prevent access to your personal information.  
All security features are shielded by a  
Use Voice Training  
If your phone has trouble recognizing your  
voice, you can train your phone to recognize  
your specific voice for numbers.  
four-digit lock code (typically 0000 or the last  
4 digits of your phone number).  
1. From Voice Training, read the message  
and select OK > Train Numbers > OK  
.
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User Guide  
63  
               
2. Select Special Numbers  
3. Select an Unassigned slot.  
4. Enter the number and select Done  
You can view these numbers only when  
entering them for the first time.  
To make a call to a special number from a  
locked phone, you must dial the number  
(including area code) exactly as stored in  
.
Lock Phone  
Set Lock Phone  
.
With your phone locked, you can call only  
emergency numbers or payLo by Virgin  
Mobile’s customer service number. You can  
still receive incoming calls.  
1. From Security, enter your four-digit lock  
code.  
Special Numbers  
.
2. Select Lock Phone > OK and one of the  
following:  
Erase All Contacts  
1. From Security, enter your four-digit lock  
code.  
2. Select Erase Contacts > Yes > Yes to erase  
all entries from your contacts list.  
Note: You cannot recover deleted information.  
On Power Up locks the phone every  
time you turn it on.  
Now locks the phone immediately.  
Unlock the Phone  
1. From the main screen, select Unlock  
.
2. Enter your four-digit lock code.  
Erase All Downloads  
1. From Security, enter your four-digit lock  
code.  
Change Lock Code  
Change your lock code from the default.  
1. From Security, enter your four-digit lock  
2. Select Erase Downloads > Yes > Yes to  
erase all your downloaded (excluding the  
preloaded) content.  
code.  
2. Select Change Lock Code > Yes  
3. Enter a new four-digit code.  
4. Re-enter your new lock code.  
.
Note: You cannot recover deleted information.  
Reset your Phone Settings  
1. From Security, enter your four-digit lock  
code.  
Assign Special Numbers  
Use Special Numbers (in case of emergency  
numbers) to specify three personal phone  
numbers you can call with your phone locked.  
1. From Security, enter your four-digit lock  
code.  
2. Select Reset Phone > Yes to reset your  
phone settings to the factory default,  
deleting all your custom settings.  
Note: You cannot recover deleted information.  
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64  
Security  
         
Messaging  
Accessories  
Set Headset Sounds  
With a headset attached to your phone, you can  
play the ringtone through the headset or phone  
speaker.  
From Headset Sound, select Out of Phone  
(ringing from the phone speaker) or Out of  
Headset (ringing from the headset).  
Use Messaging to set up the settings affecting  
page 39 for more information.  
Network  
Enable Privacy Alert  
From Privacy Alert, select Enabled to set  
your phone to alert you when enhanced digital  
CDMA privacy is lost or regained.  
Enable Power Backlighting  
From Power Backlighting, select Always On  
to have the backlight always on whenever the  
phone detects external power.  
Set Location Information  
Use Location to share your location  
Charge time may increase, preventing the  
phone from reaching its complete charge level.  
information with network services other than  
emergency services (for example, 911, 111,  
999 and 000) in serviced areas. This feature  
works only when your phone is in digital  
mode. You do have the option of turning off  
the locator to emergency services.  
Connect to TTY Device  
You can connect the phone to a teletype (TTY)  
device for the hearing impaired.  
Note: Enable TTY only when using the phone  
with a TTY device.  
From Location, select one of the following:  
911 Only (default) shares your position  
information only with emergency services  
when you call your 3-digit emergency  
code.  
1. Connect the TTY device to your phone.  
2. From TTY, select OK to clear the  
notification.  
Location On shares your position  
information, in addition to emergency  
services.  
3. Select one of the following:  
TTY Off disables TTY.  
TTY On enables TTY devices.  
TTY On + Talk enables TTY devices  
and voice carry over.  
TTY On + Hear enables TTY devices  
and hearing carry over.  
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User Guide  
65  
               
Connect to Hearing Aid Device  
With a T-coil hearing aid device (sold  
separately) connected, you can enable the  
hearing aid feature.  
Access User Guide  
From User Guide, access the user guide for  
your phone.  
1. Connect the T-coil hearing aid device to  
your phone.  
2. From Hearing Aid, select OK > Enabled  
.
Phone Info  
View Phone Number  
Select My Number to view your phone’s  
phone number, MSID, and serial number.  
Activate Phone  
Select Activation to activate phone service  
with payLo by Virgin Mobile. For more  
information, visit www.virginmobileusa.com  
.
Check your Phone Memory  
Select Phone Memory to check the memory  
usage of your phone.  
View Version Information  
Select Version Info to check your phone’s  
software and hardware information.  
View Phone Icons  
Select Icon Keys to view the icons used in  
your phone.  
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Phone Info  
66  
             
12 Launch Connect  
Select Connect to access your social  
networking, chat, and dating sites with your  
phone. For more information, visit  
.
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User Guide  
67  
   
13 Surf the Web  
You can use your phone to browse the Internet.  
Add a Bookmark  
1. Surf to the Web page you want to  
Launch Browser  
bookmark and select Options > Bookmark  
Select Surf the Web to launch the browser.  
Page  
.
2. Edit the bookmark’s details, if needed.  
3. Select Options > Save to save the  
bookmark.  
To access your saved bookmarks, select  
Options > View Bookmarks from any web  
page. Scroll to a bookmark and press the OK  
key.  
Browse the Web  
The Surf the Web homepage features many  
different categories with plenty of great sites to  
visit. Simply select the category you are  
intertested in and you will be taken to a new  
page with a list of applicable sites. Press the  
Back key to navigate back to the Surf the Web  
homepage.  
To enter in your own URL simply select  
Options > Go to URL. Enter the desired URL  
and select Go  
.
Note: Not all sites are optimized for your  
phone. For the best experience visit the sites  
listed in Surf the Web  
.
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Launch Browser  
68  
               
14 Recent Calls  
Recent Calls Menu  
From the main screen, press the Navigation key down to access the following functions:  
Level 1 >  
Level 2 >  
Level 3  
Recent Calls  
Missed Calls  
Received Calls  
Outgoing Calls  
All Calls  
See a list of all voice calls you have missed.  
See a list of all voice calls you have received.  
See a list of all voice calls you have made.  
See a list of all voice calls.  
Call Timers  
Help  
Access these options: Last Call and All Calls.  
Access the user guide on your phone.  
Manage a Missed Call Alert  
When you have missed a call, a “Missed Call”  
alert appears on your screen. You can do one of  
the following:  
Work with Call Lists  
Return a Missed Call  
1. From Missed Calls, highlight a number.  
2. Press the Send key to call the number or  
select Options to access more features.  
This list contains all calls you received, but did  
not answer.  
To clear the screen, select Dismiss.  
To view the call details, select View or  
press the OK key.  
To return the call, select View and press the  
Send key.  
Return a Received Call  
1. From Received Calls, highlight a number.  
2. Press the Send key to call the number or  
select Options to access more features.  
This list contains all calls received.  
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User Guide  
69  
           
Send Multimedia Message from Call List  
1. At a call list, highlight a contact.  
Return an Outgoing Call  
1. From Outgoing Calls, highlight a number.  
2. Press the Send key to call the number or  
select Options to access more features.  
This list contains all calls you have made.  
2. Select Options > Send Picture Msg  
3. Complete your multimedia message and  
select Send  
.
.
Return Any Call  
Erase Call List Records  
Erase a Single Record  
1. At a call list, highlight a contact.  
1. From All Calls, highlight a number.  
2. Press the Send key to call the number or  
select Options to access more features.  
This list contains all calls made and received.  
2. Select Options > Erase > Yes  
.
Call List Options  
Erase a Call List  
1. At a call list, highlight a contact.  
Save Number from Call List  
1. At a call list, highlight a number.  
2. Select Options > Erase All > Yes  
.
2. Select Options > Save  
.
Work with Call Timers  
View All Calls Timer  
Select All Calls to view the number of calls  
made and received and the total call time.  
3. Select New Entry to create a new contact  
or Add to Existing to add a number to an  
existing contact.  
View Contact from Call List  
1. At a call list, highlight a contact.  
2. Select Options > View to see the contact  
details screen.  
View Last Call Timer  
Select Last Call to view the total call time of  
your last call made or received. Select Done  
when finished.  
Send Text Message from Call List  
1. At a call list, highlight a contact.  
2. Select Options > Send Text Msg  
3. Complete your text message and select  
Send  
.
.
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Erase Call List Records  
70  
                   
15 Voice Commands  
You can execute certain commands through  
voice recognition. To control the settings  
associated with voice commands, see “Voice  
Dialing” on page 62.  
Call a Number  
1. From the main screen, press and hold the  
Send key. The phone prompts, “Say a  
command”.  
2. Say “Dial Number” and then speak the  
digits of the number you want to call. If you  
pause, the phone prompts you, “Did you  
say <number>” or “Say a number” if it  
does not recognize the name. Say “Yes” to  
make the call, “No” to cancel the phone  
call.  
Call a Contact  
1. From the main screen, press and hold the  
Send key. The phone prompts, “Say a  
command”.  
2. Say “Contact” and the name of the person  
you want to call.  
The phone prompts, “Please repeat” or  
“Say a name” if it does not recognize the  
name. If the name you spoke matches a  
contact in the voice dial list, the phone  
prompts: “Name, correct?” Say “Yes” to  
make the call, “No” to select a similar  
name, or “Cancel” to cancel the phone call.  
If the phone finds multiple voice tags that  
sound like the name you said, the phone  
will list the names. You will be asked to  
verify which name you want to call. Say  
Yes” when you hear the correct name. Say  
“No” when you hear an incorrect name.  
3. Press the End key to end the call.  
To modify your voice dial list, see “Enable  
Voice Dial Tags” on page 47.  
3. Press the End key to end the call.  
Use a Shortcut  
1. From the main screen, press and hold the  
Send key. The phone prompts, “Say a  
command”.  
2. Say the name of the menu item you want to  
access or say “Shortcuts” to view a list of  
menu items. The phone prompts, “Say one  
of the shortcuts”.  
3. Say the name of the menu item you want to  
access.  
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User Guide  
71  
             
Find a Contact  
1. From the main screen, press and hold the  
Send key. The phone prompts, “Say a  
command”.  
2. Say “Find Contact”. The phone prompts,  
“Say a name”.  
The phone prompts, “Please repeat” or “Say a  
name” if it does not recognize the name. If the  
name you spoke matches a contact in the voice  
dial list, the phone prompts: “Name, correct?”  
Say “Yes” to display the contact, “No” to select  
a similar name, or “Cancel” to cancel the  
search.  
Note: You can only search for contacts that are  
in the voice dial list.  
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Find a Contact  
72  
   
16 Get Help  
User Guide  
Phone Accessories  
From Phone Info, select User Guide to access  
the user guide for your phone. You can also  
find the user guide at  
To shop for accessories for your phone, visit  
kyocera.superiorcommunications.com  
.
.
Customer Support  
To contact payLo by Virgin Mobile’s customer  
support department for information about your  
phone, account history, call coverage area, and  
specific features available to you, such as call  
forwarding or voicemail:  
Dial *VM from your payLo by Virgin  
Mobile phone.  
Dial 888-322-1122 from any phone.  
For questions about the phone features, refer to  
the materials provided with your phone, or  
.
Qualified Service  
If the problem with your phone persists, return  
the phone with all accessories and packaging to  
the dealer for qualified service.  
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User Guide  
73  
               
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Phone Accessories  
74  
Index  
Numerics  
1-touch dialing, 62  
Bluetooth  
activating, 57  
adding devices, 56  
changing phone name, 57  
connecting, 56  
connecting devices, 56  
deleting devices, 56  
pairing, 56, 57  
A
accessories, 11, 73  
headsets, 65  
T-coil hearing aid, 66  
TTY device, 65  
airplane mode, 60  
set date and time, 60  
alarm clock, 51  
snooze duration, 52  
snooze reminder, 52  
alerts  
renaming devices, 56  
visibility, 57  
bookmarks, 68  
browser  
alerts, 39  
bookmarks, 68  
launching, 68  
navigating, 68  
calendar, 51  
messages, 39  
minute, 60  
missed calls, 62  
pages, 40  
C
calculator, 52  
calendar, 49  
alerts, 51  
voice privacy, 65  
applications  
downloading, 26  
running, 26  
auto erase, 51  
copying events, 50  
creating events, 49  
day view, 50  
auto text, 36, 40  
auto-hyphenation, 58  
editing events, 50  
erasing events, 50, 51  
event priority, 51  
event reminders, 51  
finding dates, 50  
finding events, 50  
month view, 49  
B
backlighting, 58  
banner, 58  
battery  
charging, 9  
drain, 10  
installing, 9  
recharging, 9  
safety guidelines, 10  
sending events, 50  
silent mode, 51  
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User Guide  
75  
 
sorting events, 50  
work hours, 51  
call lists  
picture quality, 31  
resolution, 30  
self timer, 30  
shutter sound, 31  
taking pictures, 30  
white balance, 31  
CDMA privacy, 65  
contact groups, 46  
contacts, 42  
all, 70  
erasing, 70  
incoming, 69  
missed, 69  
outgoing calls, 70  
saving numbers, 70  
sending messages, 70  
viewing contacts, 70  
call timers  
adding, 43  
adding prefixes, 45  
assigning alerts, 44  
assigning pictures, 44  
calling, 43  
all, 70  
changing primary number, 45  
editing, 44  
erasing, 45, 64  
incoming, 70  
calls  
answering, 18  
any key answer, 63  
auto answer, 63, 65  
call lists, 70  
number types, 44  
sending messages, 43, 44  
sending vCard, 44  
viewing, 42  
emergency, 19, 20  
ending, 18  
voice search, 72  
web addresses, 45  
contacts list, 42  
conventions, using this guide, 17  
countdown timer, 53  
making, 18  
missed, 62  
open to answer, 63  
placing on hold, 61  
redialing, 18  
D
display  
silencing, 19  
timing, 60  
brightness, 59  
language, 58  
time and date, 59  
downloads  
ending, 32  
erasing, 64  
launching, 32  
navigating, 32  
voice answer, 63  
voice commands, 71  
camera, 30  
brightness, 31  
color tone, 31  
date stamp, 31  
multishot, 31  
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76  
I
drafts folder, 35  
icons, 14  
E
in case of emergency, 64  
inbox, 37  
earpiece, 18  
emergency calls, 19, 20  
emergency numbers, 64  
emergency services, 65  
incoming calls, 69  
Internet, 68  
K
F
keypad  
fast find, 61  
flip sounds, 59  
frequent list, 61  
tone length, 59  
L
language, 58  
lanyard, 13  
G
games  
location information, 65  
lock code, 64  
downloading, 25  
playing, 25  
M
graphics  
media files  
assigning, 25, 57  
downloading, 25, 57  
groups  
assigning, 26  
details, 26  
erasing, 27  
locking, 26  
adding, 46  
adding contacts, 45  
assigning alerts, 46  
assigning pictures, 47  
editing, 46  
modifying, 27  
renaming, 26  
sending, 26  
zoom, 27  
erasing, 47  
sending messages, 46  
viewing, 46  
media gallery, 24  
memopad, 53  
calling numbers, 54  
creating memos, 53  
editing memos, 53  
erasing memos, 54  
locking memos, 54  
sending memos, 54  
viewing memos, 53  
menus  
groups list, 46  
H
headset sounds, 65  
headsets  
auto answer, 63, 65  
voice answer, 63  
hold calls  
activating, 61  
changing message, 61  
contacts, 42  
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User Guide  
77  
main, 16  
sorting, 37  
media gallery, 24  
messaging, 33  
recent calls, 69  
setting main view, 58  
settings, 55  
unable to send, 39  
viewing information, 38  
web addresses, 38  
writing language, 36  
missed calls, 69  
multimedia, 24  
multimedia messages, 25, 34  
auto retrieve, 37  
tools, 48  
messages  
adding addresses, 35  
adding auto text, 36, 40  
adding contacts, 35  
adding groups, 35  
adding media files, 36  
alerts, 39  
attaching pictures, 36  
attaching sounds, 36  
calling numbers, 37  
checking status, 39  
completing drafts, 35  
creating, 25, 34  
CC/BCC fields, 40  
my account, 28  
activating, 11  
check balance, 28  
programming phone, 11  
top-up, 28, 29  
my games, 25  
my graphics, 25, 57  
my other stuff, 26  
my phone number, 47, 66  
my ringtones, 24, 59  
my themes, 26  
erasing, 40, 41  
forwarding, 37  
N
incoming calls, 34  
list view, 39  
navigation shortcuts, 12, 62  
notifications  
messages, 37  
voicemail, 38  
number prefixes, 45  
number types, 44  
locking, 37  
playing attachments, 38  
previewing, 36  
recent calls, 35  
recent list, 35, 40  
replaying, 38  
O
outbox, 39  
outgoing calls, 70  
replying, 37  
saving, 37, 40  
saving addresses, 35  
saving attachments, 38  
saving auto text, 36  
saving drafts, 35  
signature, 40  
P
pages  
alerts, 40  
phone  
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78  
accessories, 11, 73  
answering calls, 18  
build information, 66  
changing lock code, 64  
check memory, 66  
codes, 43  
Bluetooth, 57  
calendar, 51  
camera, 30  
convenience, 60  
network, 65  
security, 63  
extensions, 43  
sounds, 59  
icons, 14, 66  
locking, 64  
voice commands, 62  
slideshow, 27  
making calls, 18  
overview, 12  
smart sound, 60  
social networks, 67  
sounds  
programming, 11  
serial number, 11  
service, 73  
power, 59  
recording, 36  
speakerphone, 18, 19  
speed dial list  
adding contact, 45  
editing, 47  
using, 19  
stopwatch, 53  
symbols, 22  
turning on, 18  
user guide, 66, 73  
pictures  
frames, 31  
slideshow, 27  
taking, 30, 36  
viewing, 30  
T
power on sounds, 59  
primary number, 45  
T-coil hearing aid, 66  
teletype device, 65  
text entry, 21, 23  
letters, 21  
Q
quick alarm, 52  
modes, 21, 41  
numbers, 21  
rapid entry, 22  
symbols, 22  
R
ringtones  
downloading, 24, 25  
S
text messages, 34, 37  
themes, 58  
security, 63  
sent messages folder, 39, 40  
settings  
timer, 53  
tip calculator, 52  
tools, 48  
accessories, 65  
alarm clock, 52  
alarm clock, 51  
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User Guide  
79  
calculator, 52  
calendar, 49  
memopad, 53  
stopwatch, 53  
timer, 53  
ringtones, 59  
smart sound, 60  
speakerphone, 60  
W
web browser, 68  
world clock, 53  
tip calculator, 52  
voice memos, 48  
world clock, 53  
top-up, 28  
U
user guide, 66, 73  
V
Virgin Mobile  
account information, 28, 29  
voice commands, 62, 71  
display results, 62  
expert mode, 62  
finding contacts, 72  
making calls, 71  
shortcuts, 71  
voice training, 63  
voice dial list  
automatic add, 62  
digit lengths, 62  
editing, 47  
voice dialing, 19  
voice memos, 48  
playing, 48  
recording, 48  
voicemail  
checking, 38  
configuring, 38  
volume  
adjusting, 19  
earpiece, 60  
keypad, 59  
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80  
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User Guide  
81  
Kyocera Communications Inc.  
82-A6226-1EN, Rev. 003  
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