- User Guide
®
ViewSonic
- Guide de l’utilisateur
- Bedienungsanleitung
- Guía del usuario
- Guida dell’utente
- Guia do usuário
- Kullanιcι kιlavuzu
- Gebruikshandleiding
- Pyководство пользователя
- 使用手冊 (繁體)
3DV5
3D HD Camcorder
- 使用手册 (简体)
IMPORTANT: Please read this User Guide to obtain
important information on installing and using your
product in a safe manner, as well as registering your
product for future service. Warranty information
contained in this User Guide will describe your limited
coverage from ViewSonic Corporation, which is also
English, or in specific languages using the Regional
selection box in the upper right corner of our website.
“Antes de operar su equipo lea cuidadosamente las
instrucciones en este manual”
- 사용자 안내서
- ユーザーガイド
-
ﺍﻠﻤﺴﺘﺨﺪﻢ ﺪﻠﻴﻞ Model No. : VS13782
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Important Safety Instructions
1. Read these instructions completely before using the equipment.
2. Keep these instructions in a safe place.
3. Heed all warnings.
4. Follow all instructions.
5. Do not use this equipment near water. Warning: To reduce the risk of fire or electric shock, do
not expose this apparatus to rain or moisture.
6. Clean with a soft, dry cloth.
7. Do not block any ventilation openings. Install the unit in accordance with the manufacturer’s
instructions.
8. Do not install near any heat sources such as radiators, heat registers, stoves, or other devices
(including amplifiers) that produce heat.
9. Do not defeat the safety purpose of the polarized or grounding-type plug. A polarized plug
has two blades with one wider than the other. A grounding type plug has two blades and a
third grounding prong. The wide blade and the third prong are provided for your safety. If the
provided plug does not fit into your outlet, consult an electrician for replacement of the obsolete
outlet.
10. Protect the power cord from being walked on or pinched particularly at plugs. Convenience
receptacles and the point where they exit from the unit. Be sure that the power outlet is located
near the unit so that it is easily accessible.
11. Only use attachments/accessories specified by the manufacturer.
12. Use only with the cart, stand, tripod, bracket, or table specified by the manufacturer,
or sold with the unit. When a cart is used, use caution when moving the cart/unit
combination to avoid injury from tipping over.
13. Unplug this unit when unused for long periods of time.
14. Refer all servicing to qualified service personnel. Servicing is required when the unit has been
damaged in any way, such as: if the power-supply cord or plug is damaged, if liquid is spilled
onto or objects fall into the unit, if the unit is exposed to rain or moisture, or if the unit does not
operate normally or has been dropped.
15. Caution: There is a risk of explosion if the battery is replaced by an incorrect type. Dispose of
used batteries according to the instructions.
16. Only use battery packs approved by the manufacturer or else damage may occur.
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Declaration of RoHS Compliance
This product has been designed and manufactured in compliance with Directive 2002/95/EC of the
European Parliament and the Council on restriction of the use of certain hazardous substances in
electrical and electronic equipment (RoHS Directive) and is deemed to comply with the maximum
concentration values issued by the European Technical Adaptation Committee (TAC) as shown
below:
Proposed Maximum
Concentration
Substance
Actual Concentration
Lead (Pb)
0.1%
< 0.1%
< 0.1%
< 0.01%
< 0.1%
Mercury (Hg)
0.1%
Cadmium (Cd)
0.01%
6+
Hexavalent Chromium (Cr
)
0.1%
Polybrominated biphenyls
(PBB)
0.1%
0.1%
< 0.1%
< 0.1%
Polybrominated diphenyl ethers
(PBDE)
Certain components of products as stated above are exempted under the Annex of the RoHS
Directives as noted below:
Examples of exempted components are:
1. Mercury in compact fluorescent lamps not exceeding 5 mg per lamp and in other lamps not
specifically mentioned in the Annex of RoHS Directive.
2. Lead in glass of cathode ray tubes, electronic components, fluorescent tubes, and electronic
ceramic parts (e.g. piezoelectronic devices).
3. Lead in high temperature type solders (i.e. lead-based alloys containing 85% by weight or more
lead).
4. Lead as an allotting element in steel containing up to 0.35% lead by weight, aluminium
containing up to 0.4% lead by weight and as a cooper alloy containing up to 4% lead by weight.
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Copyright Information
Copyright © ViewSonic® Corporation, 2010. All rights reserved.
ViewSonic, the three birds logo, OnView, ViewMatch, and ViewMeter are registered trademarks of
ViewSonic Corporation.
Disclaimer: ViewSonic Corporation shall not be liable for technical or editorial errors or omissions
contained herein; nor for incidental or consequential damages resulting from furnishing this
material, or the performance or use of this product.
In the interest of continuing product improvement, ViewSonic Corporation reserves the right to
change product specifications without notice. Information in this document may change without
notice.
No part of this document may be copied, reproduced, or transmitted by any means, for any purpose
without prior written permission from ViewSonic Corporation.
Product Registration
To meet your future needs, and to receive any additional product information as it becomes
Wizard CD-ROM also provides an opportunity for you to print the registration form, which you may
mail or fax to ViewSonic.
For Your Records
Product Name:
3DV5
ViewSonic 3D HD Camcorder
VS13782
3DV5_UG_ENG Rev. 1B 11-19-10
_______________________________
_______________________________
Model Number:
Document Number:
Serial Number:
Purchase Date:
Product disposal at end of product life
ViewSonic respects the environment and is committed to working and living green. Thank you for
being part of Smarter, Greener Computing. Please visit ViewSonic website to learn more.
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Getting Started
Product overview
1
Power button -
Press to turn on;
long-press to turn off
7
2
3
4
5
6
7
8
HDMI port
4
SD/SDHC card slot
2D/3D display
Record button
Shutter button
Speaker
1
2
8
9
5
6
3
10
2D/3D button -
Switch between 2D/3D
mode
11
9
5-way joystick -
5-way: up/down/left/right/
enter
Enter: OK or Playback
10
11
Delete button
13
14
15
Battery charge LED
indicator
12
USB switch -
Slide downwards to use
the USB connector
16
13
14
15
12
Right lens -
For 2D and 3D capture
17
Left lens -
For 3D capture
Push button -
For releasing the battery
cover
16
17
18
19
20
Microphones
Battery cover
USB connector
Tripod socket
18
19
20
Hang strap holder
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Loading the battery
1.1
2
Place the battery into
the compartment. Align
the + and - metallic ends
carefully.
1.2
1
Press the “PUSH” button,
and then pull the battery
cover downwards to
remove it.
3
Replace the
battery cover.
Note that the + and - metallic contacts must be aligned with the corresponding contacts
in the compartment.
Charging the battery
Before charge:
Power off the unit first and make sure the Li-ion
battery is installed.
Make sure your PC is powered on during the
charge.
It is recommended to charge the battery for at
least 8 hours before the first time usage.
1
Slide the USB switch downwards to
reveal the USB connector.
LED light
2
Connect the USB connector to a USB port of
a powered PC and the charge will begin. Use
an extension cable if necessary.
The LED light turns amber when the charge is
in progress. After the charge is complete, the
LED light will turn green.
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Powering on or off / Using a memory card
Press the power button to power on the unit.
Press and hold down for 2 seconds to turn off
the unit.
Insert a SD/SDHC card (sold separately) into the slot
until it clicks into place. To remove the card, push the
card to release it and then pull it out gently.
If the unit cannot be powered on, please check the followings:
1) The battery is correctly loaded;
2) The loaded battery has enough power.
Setting language
1
Push the Joystick to the right (
) to bring up menu.
Select the “Language” item and Press OK ( ).
Move the Joystick up/down ( ) to select your local
5-way Joystick
2
3
language. Press the OK button (
) to confirm.
Reading screen icons
Storage:
: internal
: memory card
Preview mode icon
Recording mode:
Battery life:
: full
: 2D
: 3D
: moderate
: low
: empty
Zoom bar
Menu button indicator
(Push the joystick to
the right to enter the
Menu setting)
Remaining
recording time
03:27:50
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Basic Operations
Press this button to shift between 2D/3D mode. Pressing this
button in preview will determine whether the recorded file is
2D or 3D. Pressing this button in playback will let you see the
2D or 3D files stored in your camcorder or memory card. Note
that 3D files cannot be recorded/viewed/deleted in 2D mode,
and vice versa.
When recording or shooting in 2D mode, only the right lens is used for capturing image.
This product utilizes the “Parallax Barrier” 3D technology. The parallax barrier is a
special layer placed in front of the LCD screen. In 3D mode, it allows each of your eye
to see a different set of pixels on the screen (hence the 3D effect), and as a result the
brightness of the screen will also seem to be halved in 3D mode.
Recording a video clip
1
Press the Record button (
) to start the recording.
1
3
2
During recording, you can move the Joystick up/down
) to zoom in/out the image. You can also press the
OK button ( ) to pause or resume the recording.
(
3
Press the Record button (
recording.
) again to stop the
2
When recording in a dim environment, please use extra light source to illuminate the
subject.
Taking a photo
1
1
Move the Joystick up/down ( ) to zoom in/out the
image until a proper scene is set.
2
Press the Shutter button (
) to take a photo.
2
Blurred photos may occur due to hand shake. To avoid blurred photos, please hold the
camcorder steady when taking photos or use a tripod to eliminate shaking.
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Playback
File type 2:
: video
: picture
Current file/Total files
File type 1:
: 2D file
: 3D file
0001/0010
Battery life
Storage:
: internal
: memory card
Highlight frame
Press OK to
display in full
screen
Press Shutter to return
to previous screen
1
2
Press the OK button (
) to enter Playback preview mode.
Press the 2D/3D button (
) to switch between 2D or 3D files.
Use the Joystick (
recordings and select a file. Press OK (
) to navigate through your
0001/0010
00:00:10
) to view the
file in full screen. When a file is viewed in full screen
and is not playing or being zoomed and locked, you can
move the Joystick left/right (
) to shift between the
previous or next file.
Full screen playback
3-1
When playing a video, you can move the Joystick
left/right (
) to fast rewind or fast forward, or press
the OK button (
) to pause or resume the playback. You can also move the
Joystick up/down ( ) to bring up volume control and then left/right (
adjust volume.
) to
3-2
When viewing a photo, you can move the Joystick up/down ( ) to zoom in/out.
Press the OK button (
) to lock ratio and use the Joystick (
) to browse the
photo. To exit the zoomed condition, press OK (
) and use the Joystick ( ) to
zoom out the image until back to normal ratio, or simply press the Shutter (
)
button.
4
To exit Playback mode, press the Shutter (
) button.
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Deleting files
1
Press the OK button (
use the Joystick (
) to enter Playback mode and
) to select a file.
1
2
Press the Delete button (
available:
) and 3 options will be
Option
Description
2
Yes
No
Delete the selected file
Exit menu without deleting the file
Delete all video and image files in the same
folder (3D or 2D)
All
Menu operations
1
Push the Joystick to the right (
) to bring up menu.
5-way
Joystick
2
Move the Joystick up/down ( ) to select a menu item
and Press OK ( ) to enter.
3
4
Move the Joystick up/down ( ) to select your desired
option and press OK ( ) to confirm.
To exit menu, push the Joystick to the left (
).
Menu items
Menu items
Description
Language
Select the language for the Camcorder.
To setup the date and time, move the Joystick up/down ( ) to adjust
Date & Time
value; left/right (
the changes.
) to shift between fields. Press OK (
) to save
Date Stamp
Icon
Print a date and time mark on each photo (photo only).
Enable or disable the icons shown on the display.
Set frequency to 50Hz or 60Hz. See the “Frequency table” for more
details.
Frequency
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* Frequency table:
Region
Setting
Region
Setting
England
Germany
50Hz
France
50Hz
Italy
50Hz
China
50Hz
Spain
50Hz
Netherlands
50Hz
Russia
50Hz
50Hz
Portugal
50Hz
America
60Hz
Taiwan
60Hz
Japan
50/60Hz
Korea
60Hz
Thailand
50Hz
Note: The Frequency setting is based on the frequency standard of your local power supply.
File management on PC
Connect the USB connector of the camcorder to your
PC. Power on the camcorder and the LED will turn
green. The camcorder is then treated as a removable
disk on the PC, allowing you to have access to all files
stored in the camcorder.
When you connect the camcorder to your PC for the
first time, the installation of the bundled software
will automatically start. Please follow the on-screen
instructions to complete the software installation.
Copy your normal 2D files into the 2D (DCIM\101DIR2D)
folder in your memory card. Do not store 2D files in the
3D (DCIM\100DIR3D) folder, otherwise they will not be
detected and displayed.
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Connecting to HDTV
4
3
2
HDMI
port
1
1
Turn on your HDTV.
2
3
4
5
6
Connect the HDMI-in connector (the larger end) of the HDMI cable to the HDTV.
Connect the other end of the HDMI cable to your camcorder.
Turn on the camcorder.
On your HDTV, select the HDMI input port where the HDMI cable is connected.
Switch your camcorder to Playback mode and start to play a file. For operation
details please refer to the “Playback” section.
If your HDTV is 2D type, the 3D files output on your HDTV will be 2D “side-by-side” only.
If you want to experience 3D effect on your 2D HDTV, you need to convert the 3D files
into red/cyan format files by installing and using the bundled software (TotalMedia HD
Cam) and copy the converted files into the “DCIM\101DIR2D” folder in the memory card.
Then output the playback to your HDTV and wear the red/cyan glasses to watch it. For
more information please refer to the “Software Addendum” included in the package.
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Using Software
Installing software on your PC
1
Connect the camcorder to your PC and power on the camcorder.
2
The installation wizard starts. Please wait for the installation wizard to complete
the software installation.
After installation, the software installation wizard will not appear the next time you
connect the camcorder to your PC.
Playing 3D files on your PC
1
Start the TotalMedia HDCam program and enter the main screen.
Select language for the program:
1) Click on “Options” and then select the “Preferences” item.
2) In the pop-up menu, pull down the language menu and select your local language.
3) Click on “OK” and re-start the program for the change to take effect.
2
Connect the camcorder to your PC and power on the camcorder. The program
will automatically read and display files stored in the camcorder.
Press here to
select language
Reading files
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3
Set the format that you would like to play. If your PC supports the “Nvidia 3D”
technology, you can set the option to “Nvidia 3D”. Otherwise you could set to
“Red/Cyan”.
4
Double-click on a desired file to start playing. You need to wear a pair of 3D
glasses (red/cyan or shutter glasses that come with the “Nvidia 3D Kit”) to watch
the 3D file.
Uploading videos to Youtube / Facebook
1
Select a video file that you want to upload and press the
or
button on
the bottom of the software interface. Click on “Next” and the login window will
appear.
Login to Youtube
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Login to Facebook
2
Enter your account and password, and the video file will be uploaded.
3D videos uploaded to Youtube can be viewed wearing the red/cyan glasses.
If you want to watch your 3D videos in action on Facebook, you need to convert your
3D files first. Please refer to the “Converting 3D files into 2D red/cyan” section for more
information.
Converting 3D files into 2D red/cyan
By converting 3D files into 2D red/cyan files, you can connect the 3D camcorder to a
2D TV with HDMI and watch 3D image with the red/cyan glasses.
In the case that the camcorder is protected for overwriting, please use a card reader for
converting files.
1
Press the “Convert to Red/Cyan” button on the bottom of the software interface.
2
Drag the file(s) that you want to convert to the lower task bar. Then click on ‘Next’
and the conversion process will begin. Please save the files into folder: “\DCIM\
101DIR2D” of the memory card. The 3D photos will be renamed to PIRCXXXX;
the 3D video will be renamed to VIRCXXXX (XXXX is the counting number).
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DO NOT save the converted files into the “\DCIM\100DIR3D” folder, otherwise the files
will not be played back correctly in red/cyan format.
3
4
Turn on the camcorder with the memory card inserted and connect to a 2D HDTV
via the HDMI cable. Switch to 2D mode first and then enter playback mode by
pressing the joystick (
). The TV screen becomes dark for a few second
before the thumbnails of the files appear on the display.
Put the red/cyan glasses on, browse the thumbnails in the index, and playback
red/cyan converted files.
Facebook does not support 3D files. However, by converting 3D files into red/cyan
files, you can upload the converted files to Facebook and watch them with the red/cyan
glasses.
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Appendix
Battery life / Capacity table
Still picture
Video clip
Recording time (minute)
60
Number of shots
1000
Battery Life
Table
* The unit is set to 3D mode.
Note: This table is for your reference only. The actual battery life depends on your battery quality
and recharge level.
Memory (SD/SDHC)
Video clip (min.)
Still picture
1400
2GB
4GB
50
Capacity
Table
100
200
400
2800
8GB
5600
16GB
11200
Note: The actual value of capacity may vary (up to ± 30%) depending on the color saturation
and complexity of your subject and surroundings.
Troubleshooting
Problem
Possible cause
Solution
I output 3D video/photo Your TV/display is 2D
Covert the 3D video/photo into red/cyan
format. Then play and output the converted
playback to my home
HDTV. But the 3D
and therefore does not
support the format of the file on your 2D HDTV/display. You also need
effect does not work.
3D files.
to wear the accessory red/cyan glasses.
The system of your
3D TV/display is not
correctly set up to
I output 3D video/photo
playback to my home
3D HDTV. But the 3D
effect does not work.
Select “side-by-side” setting in your 3D
HDTV/display to correctly display the 3D
support the format of the effect.
3D files.
1) If your 3D PC/notebook is “Nvidia 3D”
compatible, you can set the TotalMedia
HDCam program to support “Nvidia 3D”
directly.
2) If your PC/notebook is not “Nvidia 3D”
compatible, you may consider installing
“Nvidia 3D kit” to support the effect.
3) You can download and install the 3D
freeware “Stereoscopic Player”, and set
up the software to support “side-by-side”
3D effect.
I play my 3D videos/
The PC/notebook does
photos on my 3D-
not support “side-by-
featured PC/notebook. side” 3D format or the
But the 3D effect does system is not correctly
not work.
set up.
Flash occurs when
I wear my Shutter
Glasses (that comes
You are watching 3D
Turn off the fluorescent light to avoid
interference and then watch the 3D files.
files under 50Hz or
with 3D HDTV/display) 60Hz fluorescent light.
to watch 3D files.
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Specifications
Item
Specification
Image Sensor
5 Mega-pixels CMOS (2592 x 1944) x 2
Camcorder: HD 720p 30f (1280 x 720)
Camera: 5M
Resolution
File Format
MP4 (H.264), JPEG
Video Frame Rate
Internal Memory
External Memory
LCD Display
3D/2D capture
Lens
30 frames per second
Yes
SD card slot (supports 256MB up to 32GB SDHC)
2.4” 3D TFT supports 3D and 2D mode display
Yes, switchable
Fixed focus lens x 2
Focus Range
Aperture Range
Shutter Speed
Digital Zoom
Night Shot Mode
White Balance
Exposure Control
Date Stamp
1 m ~ ∞
F3.0
1 ~ 1/2000 sec.
4X
Auto
Auto
Auto
Yes
Microphone
Yes (Two)
Speaker
Yes
TV out
HDTV (HDMI output)
3 minutes
Auto Power-off
Interface
USB 2.0 mass storage
NP60 Li-lon Rechargeable Battery
Operating condition:
Temperature : 0~45 °C
Battery
Humidity : 65+- 20% RH
Dimensions (LxWxH)
120 x 72 x 29 mm
Note: Specifications are subject to change without notice.
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Customer Support
For technical support or product service, see the table below or contact your reseller.
Note : You will need the product serial number.
T = Telephone
F = FAX
Country/Region
Website
Email
Australia/New
Zealand
AUS= 1800 880 818
NZ= 0800 008 822
T (Toll-Free)= 1-866-463-4775
T (Toll)= 1-424-233-2533
F= 1-909-468-3757
Canada
Europe
Hong Kong
India
T= 852 3102 2900
T= 1800 11 9999
uk/support/call-desk/
service_ie@
viewsoniceurope.com
Ireland (Eire)
Korea
T= 080 333 2131
T= 0800-4441185
T= 1230-020-7975
T= 01800-9-157235
Latin America
(Argentina)
Latin America
(Columbia)
Latin America
(Mexico)
T= 001-8882328722
Renta y Datos, 29 SUR 721, COL. LA PAZ, 72160 PUEBLA, PUE. Tel: 01.222.891.55.77 CON 10 LINEAS
Electroser, Av Reforma No. 403Gx39 y 41, 97000 Mérida, Yucatán. Tel: 01.999.925.19.16
T= 0800-54565
Macau
ap.viewsonic.com/me/
T= 853 2870 0303
Contact your reseller
Middle East
T= 1-800-688-6688 (English)
T= 1-866-379-1304 (Spanish)
F= 1-909-468-3757
Puerto Rico & Virgin
Islands
Singapore/Malaysia/
Thailand
ap.viewsonic.com/za/
T= 65 6461 6044
South Africa
Contact your reseller
uk/support/call-desk/
service_gb@
viewsoniceurope.com
United Kingdom
T (Toll-Free)= 1-800-688-6688
T (Toll)= 1-424-233-2530
F= 1-909-468-3757
United States
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Limited Warranty
ViewSonic® 3D HD Camcorder
What the warranty covers:
ViewSonic warrants its products to be free from defects in material and workmanship, under normal
use, during the warranty period. If a product proves to be defective in material or workmanship
during the warranty period, ViewSonic will, at its sole option, repair or replace the product with a
like product. Replacement product or parts may include remanufactured or refurbished parts or
components.
How long the warranty is effective:
ViewSonic 3D HD Camcorder are warranted for 1 year for labor from the date of the first customer
purchase.
Who the warranty protects:
This warranty is valid only for the first consumer purchaser.
What the warranty does not cover:
1.
2.
Any product on which the serial number has been defaced, modified or removed.
Damage, deterioration or malfunction resulting from:
a. Accident, misuse, neglect, fire, water, lightning, or other acts of nature, unauthorized
product modification, or failure to follow instructions supplied with the product.
b. Any damage of the product due to shipment.
c. Removal or installation of the product.
d. Causes external to the product, such as electrical power fluctuations or failure.
e. Use of supplies or parts not meeting ViewSonic’s specifications.
f.
Normal wear and tear.
g. Any other cause which does not relate to a product defect.
3.
4.
Any product exhibiting a condition commonly known as “image burn-in” which results when a
static image is displayed on the product for an extended period of time.
Removal, installation, one way transportation, insurance, and set-up service charges.
How to get service:
1.
For information about receiving service under warranty, contact ViewSonic Customer Support
(please refer to Customer Support page). You will need to provide your product’s serial
number.
2.
To obtain warranted service, you will be required to provide (a) the original dated sales slip,
(b) your name, (c) your address, (d) a description of the problem, and (e) the serial number of
the product.
3.
Take or ship the product freight prepaid in the original container to an authorized ViewSonic
service center or ViewSonic.
4.
For additional information or the name of the nearest ViewSonic service center, contact
ViewSonic.
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Limitation of implied warranties:
There are no warranties, express or implied, which extend beyond the description contained herein
including the implied warranty of merchantability and fitness for a particular purpose.
Exclusion of damages:
ViewSonic’s liability is limited to the cost of repair or replacement of the product. ViewSonic shall
not be liable for:
1.
Damage to other property caused by any defects in the product, damages based upon
inconvenience, loss of use of the product, loss of time, loss of profits, loss of business
opportunity, loss of goodwill, interference with business relationships, or other commercial
loss, even if advised of the possibility of such damages.
2.
3.
4.
Any other damages, whether incidental, consequential or otherwise.
Any claim against the customer by any other party.
Repair or attempted repair by anyone not authorized by ViewSonic.
4.3: ViewSonic 3D HD Camcorder Warranty
3DC_LW01 Rev. 1A 08-05-08
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Mexico Limited Warranty
ViewSonic® 3D HD Camcorder
What the warranty covers:
ViewSonic warrants its products to be free from defects in material and workmanship, under normal use, during the
warranty period. If a product proves to be defective in material or workmanship during the warranty period, ViewSonic
will, at its sole option, repair or replace the product with a like product. Replacement product or parts may include
remanufactured or refurbished parts or components.
How long the warranty is effective:
ViewSonic 3D HD Camcorder are warranted for 1 year for labor from the date of the first customer purchase.
Who the warranty protects:
This warranty is valid only for the first consumer purchaser.
What the warranty does not cover:
1.
Any product on which the serial number has been defaced, modified or removed.
2.
Damage, deterioration or malfunction resulting from:
a.
Accident, misuse, neglect, fire, water, lightning, or other acts of nature, unauthorized product
modification, or failure to follow instructions supplied with the product.
Any damage of the product due to shipment.
b.
c.
d.
e.
f.
Removal or installation of the product.
Causes external to the product, such as electrical power fluctuations or failure.
Use of supplies or parts not meeting ViewSonic’s specifications.
Normal wear and tear.
g.
Any other cause which does not relate to a product defect.
3.
4.
Any product exhibiting a condition commonly known as “image burn-in” which results when a static image is
displayed on the product for an extended period of time.
Removal, installation, one way transportation, insurance, and set-up service charges.
How to get service:
For information about receiving service under warranty, contact ViewSonic Customer Support (Please refer to the
attached Customer Support page). You will need to provide your product’s serial number, so please record the product
information in the space provided below on your purchase for your future use. Please retain your receipt of proof of
purchase to support your warranty claim.
For Your Records
Product Name: ________________________
Document Number: ____________________
Model Number: __________________________
Serial Number: __________________________
Purchase Date: ________________________ Extended Warranty Purchase? __________(Y/N)
If so, what date does warranty expire? ________
To obtain warranty service, you will be required to provide (a) the original dated sales slip, (b) your name, (c)
1.
your address, (d) a description of the problem, and (e) the serial number of the product.
Take or ship the product in the original container packaging to an authorized ViewSonic service center.
Round trip transportation costs for in-warranty products will be paid by ViewSonic.
2.
3.
Limitation of implied warranties:
There are no warranties, express or implied, which extend beyond the description contained herein including the
implied warranty of merchantability and fitness for a particular purpose.
Exclusion of damages:
ViewSonic’s liability is limited to the cost of repair or replacement of the product. ViewSonic shall not be liable for:
1.
Damage to other property caused by any defects in the product, damages based upon inconvenience, loss of
use of the product, loss of time, loss of profits, loss of business opportunity, loss of goodwill, interference with
business relationships, or other commercial loss, even if advised of the possibility of such damages.
Any other damages, whether incidental, consequential or otherwise.
Any claim against the customer by any other party.
Repair or attempted repair by anyone not authorized by ViewSonic.
2.
3.
4.
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Contact Information for Sales & Authorized Service (Centro Autorizado de Servicio) within Mexico:
Name, address, of manufacturer and importers:
México, Av. de la Palma #8 Piso 2 Despacho 203, Corporativo Interpalmas,
Col. San Fernando Huixquilucan, Estado de México
NÚMERO GRATIS DE ASISTENCIA TÉCNICA PARA TODO MÉXICO: 001.866.823.2004
Hermosillo:
Villahermosa:
Distribuciones y Servicios Computacionales SA de CV.
Calle Juarez 284 local 2
Col. Bugambilias C.P: 83140
Tel: 01-66-22-14-9005
E-Mail: [email protected]
Puebla, Pue. (Matriz):
Compumantenimietnos Garantizados, S.A. de C.V.
AV. GREGORIO MENDEZ #1504
COL, FLORIDA C.P. 86040
Tel: 01 (993) 3 52 00 47 / 3522074 / 3 52 20 09
E-Mail: [email protected]
Veracruz, Ver.:
RENTA Y DATOS, S.A. DE C.V. Domicilio:
29 SUR 721 COL. LA PAZ
CONEXION Y DESARROLLO, S.A DE C.V. Av. Americas
# 419
72160 PUEBLA, PUE.
Tel: 01(52).222.891.55.77 CON 10 LINEAS
E-Mail: [email protected]
ENTRE PINZÓN Y ALVARADO
Fracc. Reforma C.P. 91919
Tel: 01-22-91-00-31-67
E-Mail: [email protected]
Cuernavaca
Chihuahua
Soluciones Globales en Computación
C. Magisterio # 3321 Col. Magisterial
Chihuahua, Chih.
Tel: 4136954
E-Mail: [email protected]
Distrito Federal:
Compusupport de Cuernavaca SA de CV
Francisco Leyva # 178 Col. Miguel Hidalgo
C.P. 62040, Cuernavaca Morelos
Tel: 01 777 3180579 / 01 777 3124014
E-Mail: [email protected]
Guadalajara, Jal.:
QPLUS, S.A. de C.V.
Av. Coyoacán 931
SERVICRECE, S.A. de C.V.
Av. Niños Héroes # 2281
Col. Del Valle 03100, México, D.F.
Tel: 01(52)55-50-00-27-35
E-Mail : [email protected]
Col. Arcos Sur, Sector Juárez
44170, Guadalajara, Jalisco
Tel: 01(52)33-36-15-15-43
E-Mail: [email protected]
Monterrey:
Guerrero Acapulco
GS Computación (Grupo Sesicomp)
Progreso #6-A, Colo Centro
39300 Acapulco, Guerrero
Tel: 744-48-32627
Global Product Services
Mar Caribe # 1987, Esquina con Golfo Pérsico
Fracc. Bernardo Reyes, CP 64280
Monterrey N.L. México
Tel: 8129-5103
E-Mail: [email protected]
Oaxaca, Oax.:
MERIDA:
ELECTROSER
CENTRO DE DISTRIBUCION Y
SERVICIO, S.A. de C.V.
Murguía # 708 P.A., Col. Centro, 68000, Oaxaca
Tel: 01(52)95-15-15-22-22
Av Reforma No. 403Gx39 y 41
Mérida, Yucatán, México CP97000
Tel: (52) 999-925-1916
E-Mail: [email protected]
Fax: 01(52)95-15-13-67-00
E-Mail. [email protected]
FOR USA SUPPORT:
Tijuana:
STD
ViewSonic Corporation
Av Ferrocarril Sonora #3780 L-C
Col 20 de Noviembre
Tijuana, Mexico
381 Brea Canyon Road, Walnut, CA. 91789 USA
Tel: 800-688-6688 (English); 866-323-8056 (Spanish);
Fax: 1-800-685-7276
4.3: ViewSonic Mexico Limited Warranty
3DC_LW01 Rev. 1A 08-05-08
ViewSonic
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