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R
DXP, DXP Plus, and FX Series
Digital Communications Systems
LCD Speakerphone
System Reference Manual
COMDIAL
QZ
ABC
DEF
1
4
7
2
5
8
0
3
6
9
#
GHI
PRS
JKL
TUV
OPER
MNO
WXY
TRNS/CNF
HOLD
TAP
INTERCOM
SPEAKER
SHIFT
MUTE
MESSAGE
SHIFT
ABC
JKL
DEF
1
4
7
*
2
5
8
0
3
6
9
#
GHI
PRS
MNO
WXY
TAP
TRNS/CONF
SPEAKER
MUTE
TUV
R
HOLD
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GCA70–250
Contents
Contents
1
Introducing The LCD Speakerphone . . . . . . . . . . . . . . . . . . . 1–1
1.1 Using This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–1
1.2 Using Your Speakerphone. . . . . . . . . . . . . . . . . . . . . . . . . 1–3
1.3 Understanding The Display Abbreviations. . . . . . . . . . . . 1–8
1.4 Knowing Your Speakerphone’s Functions . . . . . . . . . . . 1–12
1.5 Understanding What The Lights Mean. . . . . . . . . . . . . . 1–14
1.6 Adjusting The Telephone Pedestal . . . . . . . . . . . . . . . . . 1–16
2
Answering Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–1
2.1 Answering Outside Calls . . . . . . . . . . . . . . . . . . . . . . . . . 2–1
2.2 Answering Intercom Calls . . . . . . . . . . . . . . . . . . . . . . . . 2–2
2.3 Answering Calls at Monitored Stations . . . . . . . . . . . . . . 2–3
2.4 Answering Night-Transferred Calls . . . . . . . . . . . . . . . . . 2–4
2.5 Making A Call Pick-Up. . . . . . . . . . . . . . . . . . . . . . . . . . . 2–5
2.6 Responding To A Subdued
Off-Hook Voice Voice Announcement . . . . . . . . . . . . . . . 2–6
3
Making Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–1
3.1 Dialing Manually . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–1
3.2 Dialing Automatically. . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–2
3.3 Using Dial By Name. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–3
3.4 Redialing A Previously Dialed Number . . . . . . . . . . . . . . 3–4
3.5 Using Line Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–8
3.6 Waiting For A Line (Queuing) . . . . . . . . . . . . . . . . . . . . . 3–9
3.7 Making Intercom Calls . . . . . . . . . . . . . . . . . . . . . . . . . . 3–10
3.8 Camping On At A Busy Station and
Waiting For An Automatic Callback . . . . . . . . . . . . . . . 3–11
3.9 Camping On At An Idle Station and
Waiting For An Automatic Callback. . . . . . . . . . . . . . . . 3–12
3.10 Camping On At A Busy Station
And Waiting For An Answer. . . . . . . . . . . . . . . . . . . . . . 3–12
3.11 Overriding A Call Or A Do Not Disturb
Condition At Another Telephone . . . . . . . . . . . . . . . . . . 3–13
3.12 Making A Subdued Off-Hook Voice
Announcement (SOHVA) . . . . . . . . . . . . . . . . . . . . . . . . 3–14
Contents – 1
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Contents
GCA70–250
4
Placing Calls On Hold. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–1
4.1 Holding Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–1
4.2 Handling Hold Recalls . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–4
4.3 Parking Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–5
4.4 Handling Park Recalls. . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–6
5
Transferring Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–1
5.1 Transferring Calls—Screened. . . . . . . . . . . . . . . . . . . . . . 5–1
5.2 Transferring Calls—Unscreened . . . . . . . . . . . . . . . . . . . 5–3
5.3 Making A Hot Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–4
5.4 Transferring Calls Using Quick Transfer . . . . . . . . . . . . . 5–5
6
7
Conferencing Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–1
6.1 Conferencing Telephones Together. . . . . . . . . . . . . . . . . . 6–1
Using The Other Telephone Features . . . . . . . . . . . . . . . . . . . 7–1
7.1 Adjusting The Display Contrast . . . . . . . . . . . . . . . . . . . . 7–1
7.2 Blocking Voice-Announce Calls . . . . . . . . . . . . . . . . . . . . 7–1
7.3 Displaying Status Of Busy Lines
And Stations (Busy Button Inquiry) . . . . . . . . . . . . . . . . . 7–2
7.4 Displaying Button Functions (Button Query) . . . . . . . . . 7–3
7.5 Diverting Incoming Calls To Another Station . . . . . . . . . 7–3
7.6 Entering Account Codes . . . . . . . . . . . . . . . . . . . . . . . . . . 7–4
7.7 Entering Authorization Codes. . . . . . . . . . . . . . . . . . . . . . 7–5
7.8 Forwarding Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–6
7.9 Listening To A Call Over The
Telephone Speaker . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–7
7.10 Making A Call Non-Private (Privacy Release). . . . . . . . . 7–8
7.11 Monitoring A Conversation Between
Two Telephones (Service Observing). . . . . . . . . . . . . . . . 7–9
7.12 Muting Your Telephone. . . . . . . . . . . . . . . . . . . . . . . . . . 7–10
7.13 Sending A Paging Announcement . . . . . . . . . . . . . . . . . 7–10
7.14 Setting A Do Not Disturb
Condition At Your Station . . . . . . . . . . . . . . . . . . . . . . . . 7–12
7.15 Setting The Volume Control . . . . . . . . . . . . . . . . . . . . . . 7–13
7.16 Setting Your Personal Ringing Tones . . . . . . . . . . . . . . . 7–15
7.17 Switching The Dialing Mode
Between Pulse And Tone. . . . . . . . . . . . . . . . . . . . . . . . . 7–16
7.18 Using Background Music . . . . . . . . . . . . . . . . . . . . . . . . 7–16
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GCA70–250
Contents
7.19 Using Direct Inward
System Access (DISA) . . . . . . . . . . . . . . . . . . . . . . . . . . 7–17
7.20 Using The Auxiliary Jack . . . . . . . . . . . . . . . . . . . . . . . . 7–20
7.21 Using The Tracker Paging System . . . . . . . . . . . . . . . . . 7–22
7.22 Using E And M Tie Lines . . . . . . . . . . . . . . . . . . . . . . . . 7–24
7.23 Call Forward Outside System . . . . . . . . . . . . . . . . . . . . . 7–26
7.24 Mark Problem Line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–28
7.25 Automatic Set Relocation . . . . . . . . . . . . . . . . . . . . . . . . 7–29
7.26 Using The IMIST Module. . . . . . . . . . . . . . . . . . . . . . . . 7–30
7.27 Using The Caller ID Feature. . . . . . . . . . . . . . . . . . . . . . 7–31
8
9
Sending And Receiving Non-Verbal Messages . . . . . . . . . . . 8–1
8.1 Lighting The Message-Waiting Light. . . . . . . . . . . . . . . . 8–1
8.2 Sending LCD Messages . . . . . . . . . . . . . . . . . . . . . . . . . . 8–3
8.3 Sending Response Messages. . . . . . . . . . . . . . . . . . . . . . . 8–5
Programming Your Telephone . . . . . . . . . . . . . . . . . . . . . . . . 9–1
9.1 Programming For Speed Dialing . . . . . . . . . . . . . . . . . . . 9–1
9.2 Storing Speed Dial Numbers . . . . . . . . . . . . . . . . . . . . . . 9–2
9.3 Storing DSS Numbers. . . . . . . . . . . . . . . . . . . . . . . . . . . . 9–3
9.4 Using The Feature Buttons . . . . . . . . . . . . . . . . . . . . . . . . 9–5
9.5 Storing The Response Message Button . . . . . . . . . . . . . . 9–7
9.6 Storing Access Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9–8
9.7 Setting A Reminder Alert . . . . . . . . . . . . . . . . . . . . . . . . . 9–9
10 Using The Attendant Features. . . . . . . . . . . . . . . . . . . . . . . . 10–1
10.1 Creating LCD Messages . . . . . . . . . . . . . . . . . . . . . . . . . 10–1
10.2 Disabling A Station . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10–5
10.3 Disabling A Telephone Line . . . . . . . . . . . . . . . . . . . . . . 10–6
10.4 Enabling Or Disabling Message Waiting . . . . . . . . . . . . 10–7
10.5 Naming The System Telephones. . . . . . . . . . . . . . . . . . . 10–8
10.6 Naming The Telephone Lines. . . . . . . . . . . . . . . . . . . . 10–12
10.7 Printing Station Message Detailed
Accounting (SMDA) Reports . . . . . . . . . . . . . . . . . . . . 10–15
10.8 Setting The Night
Transfer Of Ringing Mode . . . . . . . . . . . . . . . . . . . . . . 10–18
10.9 Setting The System Clock. . . . . . . . . . . . . . . . . . . . . . . 10–19
10.10 Storing The System Speed Dial Numbers . . . . . . . . . . 10–20
Contents – 3
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Contents
GCA70–250
10.11 Transferring The Attendant Calls
To The Alternate Attendant Telephone . . . . . . . . . . . . . 10–22
10.12 Using The Overflow Transfer . . . . . . . . . . . . . . . . . . . . 10–23
10.13 Using The Digital Voice Announce Option . . . . . . . . . 10–24
10.14 Using The Special Attendant Buttons. . . . . . . . . . . . . . 10–30
10.15 Viewing The System Status Log. . . . . . . . . . . . . . . . . . 10–33
10.16 Operating Your Telephone
With A DSS/BLF Console . . . . . . . . . . . . . . . . . . . . . . 10–35
11 Troubleshooting Your Telephone . . . . . . . . . . . . . . . . . . . . . 11–1
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Index–1
Quick Reference Guide. . . . . . . . . . . . . . . . . . . . . Quick Reference–1
4 – Contents
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GCA70–250
Introducing The LCD Speakerphone
Introducing The
LCD Speakerphone
1
1.1 Using This Guide
This user’s guide describes your LCD speakerphone and tells you
how to use it.
The sections in this introductory chapter help you become familiar
with your speakerphone’s controls and indicators. The remaining
sections are titled as follows:
1.2 Using Your Speakerphone
1.3 Understanding the Display Abbreviations
1.4 Knowing Your Speakerphone’s Functions
1.5 Understanding What The Lights Mean
The operation chapters define often-used features and provide
instructions for their use. These chapters are titled as follows:
2
3
4
5
6
Answering Calls
Making Calls
Placing Calls On Hold
Transferring Calls
Conferencing Calls
The special-purpose features of the telephone are grouped into one
chapter:
7
Using The Other Telephone Features
Your telephone provides several non-verbal ways to communicate
using lights and indicators. The descriptions of these methods are
provided in a separate chapter:
LCD Speakerphone Reference Manual 1 – 1
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Introducing The LCD Speakerphone
GCA70–250
8
Sending And Receiving Non-Verbal Messages
You can program many of the buttons on your telephone to
enhance the unit’s versatility and usability. These programming
instructions are found in the following chapter:
9
Programming Your Telephone
For your convenience, a troubleshooting chart is provided in the
following chapter:
10 Using The Attendant Features
If you operate an attendant station, you will use the special
features provided in the following chapter:
11 Troubleshooting Your Telephone
There is a quick reference chart in the following chapter:
Appendix A Quick Reference Guide
1 – 2 LCD Speakerphone Reference Manual
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GCA70–250
Introducing The LCD Speakerphone
1.2 Using Your Speakerphone
When using your speakerphone, the microphone and loudspeaker
are farther away from you than when you use a handset. Both the
signal from the loudspeaker and the signal to the microphone must
be strengthened. When microphones and loudspeakers are close
together (such as in a speakerphone), additional amplification
typically generates a ringing sound (public address systems do this
if the volume is too high or the microphone is too close to a
loudspeaker).
NOTE: The 8324F-** speakerphone can function in the full-duplex or
half-duplex mode. Both sets of guidelines (section 1.2.1 and
section 1.2.2) are applicable to the 8324F-**.
The 8012S-**, 8024S-**, 8324S-**, and 8312S-**
speakerphones only function in the half-duplex mode—only
section 1.2.2, Speakerphone User Guidelines, apply to these
telephones.
1.2.1 Using A Full-Duplex Speakerphone
The Impact SCS 8324F-** speakerphone uses the latest
full-duplex speakerphone technology. (Full-duplex technology
enables both parties on a speakerphone call to speak
simultaneously—half-duplex speakerphones allow only one
person to speak at a time.) The 8324F-** will operate in either
full-duplex or half-duplex mode depending on the current line
conditions. For example, satellite calls or calls with a delay
involved may prevent the telephone from operating in full-duplex
mode.
At the beginning of each call the telephone must perform a
“speech training” test. To achieve optimum performance from the
full-duplex speakerphone, Comdial recommends that each user in
turn speak about 10 consecutive words to allow the telephone to
“train” itself. Note that during the “speech training” test, the
speakerphone is operating in half-duplex mode.
Depending on the telephone line conditions and the type of
speakerphone at the other end, it may not be possible for the
8324F-** to operate in full-duplex mode. If the speakerphone at
the other end is a half-duplex speakerphone and both parties are in
speakerphone mode, the half-duplex speakerphone is the
controlling factor, preventing the 8324F-** from operating in
full-duplex mode.
LCD Speakerphone Reference Manual 1 – 3
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Introducing The LCD Speakerphone
GCA70–250
NOTE: Pressing any button (mute, hold, etc.) on the speakerphone
while in full-duplex mode causes the system to perform the
“speech training” test again. For example, if you press MUTE
while in full-duplex mode, when you release the call from
mute, the system will perform the entire “speech training” test
again.
1.2.2 Speakerphone User Guidelines
NOTE: The speakerphone user guidelines in this section do not apply
to the Impact SCS 8324F-** when it is operating in full-duplex
mode. However, when the 8324F-** is in half-duplex mode or
in “speech training” mode, the following guidelines are
applicable.
Both parties can not talk at the same time. You must wait for silence
out of your loudspeaker before talking. You must stop talking to hear
the other party.
•
Background noise may prevent the sound-activated switches from
•
operating properly. Avoid placing the speakerphone where it will
detect sounds from typewriters, keyboards, printers, paging systems,
and other equipment.
Speak slightly louder than normal and with a clear, authoritative voice.
For the microphone to best detect your voice, speak within three feet
of it and face the telephone.
•
Raising the volume of the loudspeaker makes it easier for the
•
sound-activated switches in your telephone to select the distant party’s
voice. Lowering the volume of the loudspeaker makes it easier for the
switches to select your voice.
Since the system takes several seconds to provide the best switching,
•
constant sound patterns—such as elongating your words and playing
externally-supplied music—may prevent the sound-activated switches
from operating properly.
Place the telephone on a hard surface and away from table edges. Do
not place the telephone in corners or enclosures. Do not let
•
obstructions come between you and the microphone. Rooms with hard,
flat surfaces that reflect sound may affect the sound-activated switches.
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GCA70–250
Introducing The LCD Speakerphone
If you are using a handset and the other party is using a speakerphone,
avoid breathing heavily into your microphone. Avoid other sounds that
may affect the distant telephone’s sound-activated switches.
•
•
•
In some situations, such as when either you or the distant party are in a
noisy environment, you may have to lift your handset to ensure a clear
conversation.
When both you and the distant party use speakerphones, the
sound-activated switches can occasionally detect both voices
simultaneously, thus blocking out both voices.
• To manually place a call using your speakerphone,
1. Press the INTERCOM or line button.
2. Dial the number.
3. When party answers, speak toward the telephone.
• To automatically dial a number using your speakerphone,
1. Press the preprogrammed speed dial or DSS button and speak
toward the telephone when your party answers.
• To answer a call with your speakerphone,
1. Press the INTERCOM or line button with flashing red
or orange light.
2. Speak toward the telephone to answer the call.
3. To end a call with your speakerphone, just press SPEAKER.
LCD Speakerphone Reference Manual 1 – 5
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Introducing The LCD Speakerphone
GCA70–250
LCD Alphanumeric
Display
SCS02
Interactive Buttons
(NOT programmable)
Handset
Programmable
Buttons
Intercom Button*
Message Waiting Light*
Shift Button*
Telephone Speaker
MESSAGE
SHIFT
ABC
DEF
1
4
7
*
2
5
8
0
3
6
9
TAP Button*
GHI
PRS
JKL
TUV
MNO
WXY
TAP
Dialpad
TRNS/CONF
SPEAKER
MUTE
Transfer/Conference Button*
Speaker Button*
#
R
HOLD
Mute Button*
Hold Button*
Volume Up
Volume Down
Microphone Opening
Connectors On Bottom Of Telephone
*NOTE: These are default button locations.
Your system installer may have reprogrammed
these buttons to better suit your application.
Optional IST Module
!
Optional Console-Top
Line Cord-Bottom
Handset or
Headset
Impact SCS 8324F-** and Impact SCS 8324S-**
LCD Alphanumeric
Display
SCS03
Interactive Buttons
(NOT programmable)
Handset
Programmable
Buttons
Intercom Button*
Message Waiting Light*
Shift Button*
Telephone Speaker
Dialpad
MESSAGE
SHIFT
ABC
JKL
DEF
1
4
7
*
2
5
8
0
3
6
9
TAP Button*
GHI
PRS
MNO
WXY
TAP
TRNS/CONF
SPEAKER
MUTE
TUV
Transfer/Conference Button*
Speaker Button*
#
R
HOLD
Mute Button*
Hold Button*
Volume Up
Volume Down
Microphone Opening
Connectors On Bottom Of Telephone
*NOTE: These are default button locations.
Your system installer may have reprogrammed
these buttons to better suit your application.
Optional IST Module
!
Optional Console-Top
Line Cord-Bottom
Handset or
Headset
Impact SCS 8312S-**
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GCA70–250
Introducing The LCD Speakerphone
LCD Alphanumeric
Display
AW700A
Handset
Keypad
Interactive Buttons
(NOT programmable)
Programmable
Buttons
TAP
Button
R
Volume Up
Volume Down
QZ
ABC
DEF
1
4
7
2
5
8
0
3
6
9
#
Transfer/
Conference
Button
GHI
PRS
JKL
TUV
OPER
MNO
WXY
Shift
Button
Mute
Button
Message
Waiting
Light
TRNS/CNF
HOLD
TAP
INTERCOM
SPEAKER
SHIFT
MUTE
Speaker
Button
Hold
Button
Connectors On Bottom Of Telephone
Intercom
Button
Microphone
Opening
Handset
Line Cord
Optional
Headset
!
Impact 8024S-** LCD Speakerphone
Interactive Buttons
(NOT programmable)
LCD Alphanumeric Display
AW700
Speaker
Handset
Programmable
Buttons
R
TAP
Button
Keypad
Volume Down
Volume Up
Shift Button
Transfer/
Conference
Button
QZ
ABC
JKL
DEF
1
4
7
2
5
8
0
3
6
9
#
GHI
MNO
PRS
TUV
WXY
SHIFT
Message
Waiting
Light
OPER
Mute Button
MUTE
TRNS/CNF
HOLD
SPEAKER
Speaker
Button
TAP
INTERCOM
Hold
Button
Connectors On Bottom Of Telephone
Handset
Intercom
Button
Line Cord
Microphone
Opening
!
Impact 8012S-** LCD Speakerphone
LCD Speakerphone Reference Manual 1 – 7
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Introducing The LCD Speakerphone
GCA70–250
1.3 Understanding The Display Abbreviations
This chart identifies the interactive button abbreviations that
appear in your display.
Abbreviation
ACCT
Feature
Account
Definition
Stores a button that enables account
code entry.
ALERT
ALL
Set Reminder Sets two reminder alerts that will
sound at your station at specified
times.
All Calls
Forward
Route all of your calls to a different
station location.
ANS
Answer
Answers a call ringing at your station.
APAGE*
Auxiliary
Pager
Stores a button that selects auxiliary
paging speaker operation through the
auxiliary jack.
ARECD*
ARING*
Auxiliary
Recorder
Stores a button that selects tape
recorder operation through the
auxiliary jack.
Auxiliary
Ringer
Stores a button that selects auxiliary
ringer operation through the auxiliary
jack.
ARDL
BKSP
Automatic
Redial
Redials a busy call once a minute for
10 minutes.
Backspace
While programming a speed dial
number, backspace erases an
incorrect entry.
CALL
CAMP
Call
Calls a station that turned on your
message waiting light.
Camp On
Has system call you when busy station
becomes idle. When chosen as a
feature, stores a button that enables
the function.
CFWD
Call Forward Forwards all of your calls to a
different station location. When
chosen as a feature, stores a button
that enables the function
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GCA70–250
Introducing The LCD Speakerphone
Abbreviation
CALLBK
Feature
Definition
I Will Call Back
Respond to a SOHVA call with a
non-verbal message.
CLEAR
Clear Features
Stores a button that clears a
currently active or engaged
feature.
CLR
Clear
Cancels a call forward condition.
Establishes a conference.
CONF
DARK
DISP
Conference
Dark (contrast)
Display
Makes LCD screen darker.
Adjusts the contrast of your
LCD screen.
DND
Do Not Disturb
Makes your station appear busy
to other stations. When chosen as
a feature, stores a button that
enables the function.
DSS
Direct Station
Select
Stores a personal intercom
number at a DSS button.
EXIT
FEAT
Exit Selection
Ends a current programming
session.
Feature
Presents several different
features you can store at
programmable buttons for later
use.
GPLSN
Group Listen
Headset
When chosen as a feature, stores
a button that enables loud
speaker broadcast of distant
party’s voice.
HDSET
When chosen as a feature, stores
a button that enables headset
operation.
HAVE HOLD
Ask Caller To
Hold
Send a non-verbal response to a
SOHVA caller so he or she will
know to place the outside caller
on hold.
LIGHT
Light (contrast)
Makes the LCD screen lighter.
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Introducing The LCD Speakerphone
GCA70–250
Abbreviation
MSG
Feature
Definition
Message
Turns on message waiting light
at another station.
MUSIC
Background Music Turn on the background music
at your station. When chosen as
a feature, stores a button that
enables the function.
NEXT
Next Display
Shows the next display.
NoANS
No
Forwards calls that ring at your
station but receive no answer.
Answer/Forward
OPTIONS
OVER
Options
Selects interactive button
features.
Override
Overrides either a
do-not-disturb condition or a
busy signal at a station you have
called.
PAGE
Paging Zone
Park Orbit
Pick Up
When chosen as a feature,
stores a button that provides
one-button access to paging.
PARK
PCKUP
When chosen as a feature,
stores a button that provides
one-button parking of calls.
When chosen as a feature,
stores a button that allows you
to pick up a call ringing
elsewhere.
PERS
PRIV
Personal
Privacy
Route your personal intercom
calls to a different station
location.
When chosen as a feature,
stores a button that releases
privacy for a current call.
QUERY
RECON
RING
Button Query
Reconnect
Displays program status of any
button.
Reconnect you to a transferred
call.
Ring Tone
Select different ringing tones.
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GCA70–250
Introducing The LCD Speakerphone
Abbreviation
SAVE
Feature
Definition
Save Number
Permanently saves last number you
dialed. When chosen as a feature,
stores a button that provides the
function.
SDIAL
SEND
Speed Dial
Programs a number for one-button
calling.
Send Transfer
Set Feature
Re-transfers a previously transferred
call that returned to your station.
SET
Enable call forwarding.
SOHVA
Secure
Sends a subdued off-hook voice
announcement to another station.
Off-Hook
Voice
Announce
SRC
Music Source
Selects which music source will
supply background music.
TAKE MSG
Take A
Message
Send a non-verbal response to a
SOHVA caller so he or she will know
to take a message from an outside
party.
VA B
Vo ice
Announce
Block
Inhibits your station from receiving a
SOHVA. Also, blocks voice calls sent
over the speaker. When chosen as a
feature, stores a button that provides
the function.
*Available only on 8024S.
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Introducing The LCD Speakerphone
GCA70–250
1.4 Knowing Your Speakerphone’s Functions
Your speakerphone provides many versatile features for your use. These
features are explained in terms of what they allow you to do. Refer to
section 1.5 Understanding What The Lights Mean for information about
the lights associated with your telephone’s buttons.
Alphanumeric Display (Liquid Crystal Display—LCD)
Displays time, day, date, and active call information
•
Keeps you apprised of the status of your telephone
•
Provides programming prompts
•
Auxiliary Jack (available only on Impact 8024S)
Allows you to connect a headset, an external amplified ringer, a tape
recorder, or an external paging amplifier to your telephone
•
Hold Button
Places a line or intercom call on hold
•
Stores pauses in number sequences during programming
•
Scans or scrolls through calls placed on hold (when hold light is
•
flashing) in order to access, with the TAP button, a call other than the
last one placed on hold (information about each held call appears in
your display as you scroll through them)
Scrolls through LCD response messages
•
Interactive Buttons
Provide quick and easy access to system features
•
•
Provide straightforward button programming without dialing codes
(the interactive buttons themselves, however, are not programmable)
Intercom Button
Selects an intercom line
•
•
Allows you to initiate many of the telephone’s features
Message-Waiting Light
Indicates that a message awaits pick up
•
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Introducing The LCD Speakerphone
Microphone Opening
Allows hands-free operation of speakerphone (speak clearly toward
microphone opening)
•
Mute Button
Keeps the person on the line from hearing your conversation
•
Programmable Buttons And Associated Status Lights
Allow you to store numbers for automatic dialing functions
•
•
Allow you to store telephone extension numbers for Direct Station
Selection (DSS)
Indicate which lines are either in use, ringing, or on hold
•
Shift Button
Allows you to enter a second tier for storing and/or automatically
•
dialing speed dial numbers. That is, you can store two speed dial
numbers at every programmable button location—one in the regular
tier and one in the second tier. You activate the shift function by
pressing this button and turning the shift light on before storing or
automatically dialing a speed dial number from the second tier.
Speaker
Sounds distant party’s voice
•
•
Sounds ringing and call-in-progress tones
Speaker Button
Turns your speaker on or off
•
Disconnects a call when you are on a handsfree call
•
Ends or cancels programming
•
TAP Button
Recalls dial tone or generates a hookflash
•
•
Retrieves held calls or last call placed on hold
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Introducing The LCD Speakerphone
GCA70–250
Transfer/Conference Button
Transfers calls
•
•
Sets up conference calls
Volume Control
Regulates the volume of the ringer, speaker, handset, headset,
background music, and group listening mode
•
1.5 Understanding What the Lights Mean
The lights (LEDs) on your LCD speakerphone indicate the status of
lines, features, and intercoms.
Next to a Direct Station Select (DSS) button:
Steady red = station is in use.
•
Flashing red = station is receiving a call.
•
Winking red with repetitive off = message-waiting light set for you by
station associated with that DSS button.
•
Next to a line button:
Steady green = this is your line, either on-hook (in a handsfree mode)
or off-hook, when the line is active.
•
Steady red = another station is using this line.
•
Flashing red = a call is coming in on this line.
•
Flashing orange = this line will be answered when you lift the handset.
•
Winking green with repetitive off periods = your line is on hold.
•
Winking red = the call has been placed on hold by another station.
•
Fluttering orange = your line has recalled from hold.
•
Fluttering red = the line put on hold by another station has recalled.
•
Next to a fixed feature or programmable feature button:
Steady red = the feature is on.
•
•
Steady off = the feature is off.
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Introducing The LCD Speakerphone
Next to an intercom button:
Steady green with a quick flash = you are using your intercom.
•
•
Fluttering red = an LCD message is set on your telephone for others to
receive when calling.
Flashing orange = someone is calling your extension or a call is being
transferred to you.
•
Above the HOLD button:
Fast flashing red = message awaits pick up.
•
•
Winking green with repetitive off periods = a line is on hold at your
station.
Above the SPEAKER button:
On steady (with the telephone on hook and busy) =
speakerphone mode is active.
•
On steady (with telephone on hook and idle) = background music is
turned on.
•
Flashing = feature viewing and programming is in progress.
•
Above the MUTE button:
On steady = called party cannot hear your conversation.
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Introducing The LCD Speakerphone
GCA70–250
1.6 Adjusting The Telephone Pedestal
(Models 8312S, 8324S, and 8324F only)
Your telephone has an adjustable pedestal to allow you to select the most
comfortable viewing angle. When you receive the telephone, the pedestal
is in its lowest position—flush against the pedestal.
• To adjust the pedestal,
1. Grasp the rear of the pedestal base firmly with one hand while
lifting the rear portion of the telephone upward with your other
hand
2. While pivoting the telephone upward with one hand, pivot the
telephone supporting arms upward with your other hand while
feeling for the notches under the telephone. Notice there are
three sets of notches under the telephone corresponding to the
three positions available.
3. When the telephone is at the desired height, find the closest
pair of notches and place the supporting arms in the notches.
Press down slightly on the telephone until you feel the support-
ing arms snap into place.
Telephone
First Notch
Second Notch
Third Notch
(For Highest Position)
Supporting Arm
PED01
Pedestal Base
Adjusting The Pedestal
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Answering Calls
Answering Calls
2
NOTE: Throughout this book, all references to fixed buttons are
printed in upper case bold type, for example “Press the
INTERCOM button.”
All references to interactive buttons are printed in upper case
bold italic type, for example “Press the OPTIONS button.”
2.1 Answering Outside Calls
A call that rings on an outside line will sound long, single-tone bursts
and will light the line status light. If the installer enabled ringing line
preference at your station, an orange light flashes next to the line that
your station will answer when you lift the handset; a red light will flash
for any other ringing line.
• When you hear outside ringing and observe a flashing light,
answer the call as follows:
1. Lift handset or press line button and speak toward telephone if
light is orange,
—OR—
press button of ringing line if flashing light is red, and speak
toward the telephone (lift handset if privacy is desired).
When a call rings at your station, the ringing line number or name
appears in the display along with the options ANS (Answer) and DND
(Do Not Disturb).
• To answer the call for which information appears in your display,
1. Press ANS. (Pressing DND stops your telephone from ringing but
continues to send a ringing tone to the caller). The associated BLF
will continue to flash until the caller disconnects.
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• After you have answered an outside call at your station, your
LCD will display HOLD, TRANS, and CONF:
1. Press HOLD to place the call on hold at your station,
—OR—
press TRANS to initiate a transfer to another station, then dial the
station number, announce the call or hang up to complete the
transfer,
—OR—
press CONF to initiate a conference call.
2.2 Answering Intercom Calls
An intercom call is one that is made from one system telephone to
another. An intercom party can voice-announce through your speaker
instead of ringing your telephone, or an intercom party can ring your
telephone (intercom ringing sounds two short ring bursts).
You can block voice-announce calls if you wish. See the discussion titled
Blocking Voice Announce Calls for details.
• When you hear intercom ringing followed by a caller’s voice,
1. Speak toward the telephone to answer, or lift handset if privacy is
desired.
• When you hear intercom ringing (two short ring bursts),
1. Press INTERCOM and speak toward telephone; lift handset if
privacy is desired.
When an intercom call rings at your station, the number or name of the
originating station appears in the display, along with the options ANS
(Answer) and DND (Do Not Disturb).
• To answer the call for which information appears in your display,
1. Press ANS. (Pressing DND stops the ringing, sets a Do Not
Disturb condition at your telephone, and sends a DND tone to the
caller. The intercom light continues to flash).
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Answering Calls
2.3 Answering Calls At Monitored Stations
Your telephone may have the personal intercom number of another
telephone appearing at a button location. You can use the light associated
with this button to monitor the status of that telephone, and you can press
the button to make a call to that telephone if you wish. The associated
light is known as the Busy Lamp Field (BLF) light, and the button is
known as the Direct Station Select (DSS) button.
If the installer arranged for your telephone to have the station monitoring
feature, the BLF light shows activity status at the monitored telephone.
• To monitor another telephone,
1. Observe the BLF light indications next to the personal intercom
appearance (DSS) button:
Off = idle,
Flashing = ringing,
On = busy or on hold.
NOTE: If you do not have the station monitoring feature, the BLF
light shows just the following information: Off = idle,
On = busy.
• To call an idle monitored station or to answer one that is ringing,
1. Note the BLF light condition.
2. Press assigned DSS button.
3. Lift the handset to talk.
NOTE: If you place this call on hold or if you transfer it to another
telephone, the BLF light flashes a hold signal. You can retrieve
the call by pressing TAP.
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Answering Calls
GCA70–250
2.4 Answering Night-Transferred Calls
The system attendant can transfer incoming calls to a particular station or
stations for off-hour ringing. Additionally, the installer can program the
system for night-answer zones (up to four) with a loud bell associated
with each zone. The loud bell sounds when the night transfer of ringing
feature directs incoming calls to a zone. The installer may choose
different night-answer dialing codes than those default values detailed in
this procedure. When in doubt, ask your system attendant what codes are
active at your site.
• If your telephone rings,
1. Press line button with flashing light.
2. Lift handset to talk.
• When you hear loud ringing anywhere in the system,
1. Lift handset.
2. Press INTERCOM.
3. Dial 65 through 68 to select ringing zone (1-4) that the bell is in,
—OR—
dial 69 to answer any ringing zone.
NOTE: This feature is known as Trunk Access From Any Station
(TAFAS).
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Answering Calls
2.5 Making A Call Pick-Up
The installer often arranges several telephones together in a user group.
If your telephone is so arranged, you can answer calls that are ringing at
other stations within your particular group. Also, you can answer a call
that is ringing at any telephone in the system if you know the telephone’s
extension number.
• To answer a call that is ringing within your group,
1. Press INTERCOM.
2. Dial # 4.
3. Speak toward telephone to answer call. Lift handset if privacy is
desired.
• To answer a call that is ringing at any telephone in the system,
1. Press INTERCOM.
2. Dial ✳ 4.
3. Dial extension number of ringing telephone.
4. Speak toward telephone to answer call. Lift handset if privacy is
desired.
If you have programmed a PICK UP button on your telephone (see
“Storing The Feature Buttons” in the chapter titled Programming Your
Telephone in this guide), you may make a call pick-up (either within
your group or at a specific station inside or outside your group) using
that button.
• To answer a call ringing at any other station in your group,
1. Press preprogrammed group PICK UP button.
• To answer a call ringing at a specific station (either inside or
outside your group),
1. Press preprogrammed direct PICK UP button.
2. Press DSS or dial extension of ringing telephone.
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GCA70–250
2.6 Responding To A Subdued
Off-Hook Voice Announcement
Your installer can set your LCD speakerphone to receive a Subdued
Off-Hook Voice Announcement (SOHVA). This feature allows an
intercom caller to break into your call by making an announcement
through your handset receiver. (This means that if you are on a
speakerphone call, you cannot receive a SOHVA call.) The distant party
that you are currently talking to cannot hear the announcement made by
the SOHVA caller.
Please note that you can receive a SOHVA call even if you are using your
headset; however, the distant party may be able to hear the SOHVA as it
is made.
• You can respond to a SOHVA in one of three ways:
— Verbally: Press and hold the REPLY button and speak into
handset. Distant party cannot hear response. To return to distant
party after your reply is complete, release the REPLY button.
— Non-verbally (Response Messaging): If the announcing station
has an LCD speakerphone, press MSG (message), then press
HAVE HOLD (have the caller hold), or TAKE MSG (take a
message). The message appears in the display of the telephone
making the SOHVA call and then that telephone is automatically
disconnected from your telephone. (If the telephone to which you
attempt to send a non-verbal message is not an LCD telephone, no
message is sent and that station is immediately disconnected from
the call.)
— Blocking the SOHVA: You can block a SOHVA to your station
by pressing BLOCK when the SOHVA is initiated. The SOHVA
call is then disconnected.
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Making Calls
Making Calls
3
3.1 Dialing Manually
You can manually dial a number over any telephone line you select. Or,
if the installer assigned a prime line or the idle line preference feature to
your LCD speakerphone, it will automatically select a line for use when
you lift the handset.
• To dial an outside number manually,
1. Press line button to select line (remember: selecting a line is not
necessary if a prime line or idle line preference feature is assigned
to your telephone and if you lift the handset or press SPEAKER to
begin the call).
2. Listen for dial tone.
3. Dial number.
4. Lift handset if privacy is desired.
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3.2 Dialing Automatically
This feature provides one- or two-button speed dialing using
programmable buttons at which you have previously stored numbers.
Two levels of number storage are available at each storage location, and
you can use one or both levels as needed. Further, since you usually store
a line choice as part of a speed dial number, line selection is automatic
with speed dialing. This user’s guide discusses button programming in a
separate section. Refer to it when you are ready to store numbers at the
programmable buttons.
There are two types of speed dial numbers: (1) numbers that you store
for your own use (personal speed dial numbers), and (2) numbers that the
system attendant stores for everyone’s use (system speed dial numbers).
• To automatically dial a speed dial number stored at one of the
programmable buttons on your station,
1. Press preprogrammed speed dial button (line selection is usually a
part of the stored speed dial number),
—OR—
press preprogrammed SHIFT button, then press
preprogrammed button (to choose number stored as a second
choice at that button).
With your station idle, you can automatically dial a personal or system
speed dial number stored at a dial pad location.
• To speed dial a personal speed dial number stored at the dial pad,
1. While on hook, press speed dial number on dial pad (0–9).
• To speed dial a system speed dial number stored at the dial pad,
2. While on hook, press ✳ and then dial system speed dial number
(000–999).
NOTE: If you are already on a line, you must press SHIFT before
dialing the personal or system speed dial numbers that are
stored at the dial pad. Also, if a speed dial’s preselected line is
in use, the speed dial will not engage.
NOTE: On some earlier systems, the available system speed dial codes
are ✳100–✳299 and ✳100–✳599.
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Making Calls
3.3 Using Dial By Name
The Dial By Name feature provides an index of names for you to search
through. When you select a name in the index, the system will
automatically dial that person’s extension number.
• To use Dial By Name,
1. Press OPTIONS to enter the dial by name menu.
2. From the dial by name menu,
Press INT button for intercom calling.
—OR—
Press EXT for speed dial calling.
3. Dial digits corresponding to the letters in the name you want to
locate (for example, dial 266 for Comdial). There is no limit to the
number of digits you can dial.
1 = QZ
4 = GHI
7 = PRS
2 = ABC 3 = DEF
5 = JKL 6 = MNO
8 = TUV 9 = WXY
4. The display shows the first existing name match to the dialed digits
or shows a No Match message if the system can not find a match.
5. Press NEXT to display the subsequent names in the index until
you reach the name you need.
6. Press DIAL to call the displayed location.
7. If the display says No Match, press PREV or enter new digits to
search for a new name.
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3.4 Redialing A Previously Dialed Number
If the last number you have called is busy or is not answering, you can
redial it once or initiate automatic redialing. The system will support
automatic redialing for up to 10 numbers.
You can permanently save the first 16 digits of the last manually dialed
number for later redial by using the SAVE interactive button or by using
a SAVED NUMBER REDIAL button that you or your system installer
has preprogrammed.
If a distant party tells you an important telephone number and you want
to immediately save it for later redial, you can use the SAVED
NUMBER REDIAL button to permanently save the first 16 digits of
that number.
You will overwrite a temporary system-saved number with subsequent
dialing activity; however, a permanently saved number remains available
until you overwrite it by saving a different number at the same storage
location.
3.4.1 Redialing The Last-Dialed Number
• To redial the last-dialed number,
1. Press SPEAKER (or hang up handset) to disconnect current
ringing or busy tone.
2.
Press # or press the key.
3. Listen for ringing or busy tone over the telephone speaker:
Ringing tone: When party answers, speak toward telephone to
answer call. Lift handset, if privacy is desired.
Busy tone: Press SPEAKER to disconnect.
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Making Calls
3.4.2 Using The Automatic Redial Feature
If your station has the multiple automatic redial feature enabled, you can
place up to 10 numbers in your telephone’s redial queue. Your telephone
will redial the numbers one at a time, in the order you placed them in the
queue, until (a) the call is answered, (b) you cancel the automatic redial
feature for a particular number, or (c) your telephone has dialed the
number a preprogrammed number of times (set by your system installer).
• To use the automatic redial feature to redial a busy or
unanswered number,
1. While on the call, press ARDL or press the AUTOMATIC
REDIAL button programmed by your installer.
2. The system repeatedly dials the number until you cancel the
feature or the system has dialed the number a preprogrammed
number of times (determined by your system installer).
3. The AUTOMATIC REDIAL light flashes between redials and
turns on steady during redialing.
4. When the distant party answers the call, press the ARDL button or
the AUTOMATIC REDIAL button while on the call to cancel
automatic redialing,
—OR—
if your installer has enabled answer supervision on your line, the
system automatically cancels automatic redialing and turns the
AUTOMATIC REDIAL light off.
5. If your system installer has enabled the redial multiple numbers
feature, you can have up to 10 numbers in your redial queue. To
add numbers to your redial queue, repeat step 1 in the above
procedure.
• To scroll through numbers in your redial queue if your telephone
is currently idle,
1. Press the ARDL button or the AUTOMATIC REDIAL.
The display shows the last number dialed.
2. To remove the number from the redial queue, press REMOVE,
—OR—
to scroll to the next number in the queue, press NEXT,
—OR—
to exit from the redial queue, press EXIT.
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GCA70–250
• To interrupt the redialing procedure so that you can scroll
through numbers in your redial queue,
NOTE: You can only do this if the multiple automatic redial numbers
feature is enabled and you currently have more that one
number in your redial queue.
1. While your telephone is in the process of dialing a number, press
the ARDL button or the AUTOMATIC REDIAL button twice.
This treats the number as answered, cancels automatic redialing
for that number, and puts the number back in the automatic redial
queue.
The display shows the last number dialed.
2. To remove the number from the redial queue, press REMOVE,
—OR—
to scroll to the next number in the queue, press NEXT,
—OR—
to exit from the redial queue, press EXIT.
• To cancel the automatic redial feature,
1. Perform any user activity at the station (go on-hook, press the
speaker button, etc.),
—OR—
press # 72 to delete all numbers from the redial queue,
—OR—
press the ARDL or AUTOMATIC REDIAL button while the
number you wish to remove from the redial queue is ringing.
NOTE: The system allows only ten numbers in the redial queue. In
order to add a number to a full redial queue, you must first
remove one of the numbers from the queue.
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Making Calls
3.4.3 Storing Numbers For Redial
• To permanently store a number you’ve just dialed,
1. Press SAVE.
2. Select unused programmable button location.
3. Press SPEAKER.
• To permanently store a number you’ve just dialed (alternate
method),
1. Dial number.
2. Press preprogrammed SAVED NUMBER REDIAL button.
• To dial the saved number,
1. Press SPEAKER or lift handset.
2. Press button where number is saved,
—OR—
press SAVE NUMBER REDIAL button.
• To store a number while you are on a call,
1. Press SAVE NUMBER REDIAL button twice (note that the
display prompts you to dial a number).
2. Dial the number that you wish to save (the system immediately
saves the number for later redial—it does not dial it over the line
you are on now).
• To later redial the saved number,
1. Press line button to select a line.
2. Press SAVE NUMBER REDIAL button (system automatically
dials the number that you saved earlier).
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GCA70–250
3.5 Using Line Groups
Some systems have telephone lines arranged into line groups. These line
groups are available at each telephone. Your attendant can tell you how
your system is arranged. When line groups are available for your use,
you may access them for outside calling instead of pressing a line button
to select an individual line for use.
• If your system has line groups, access them as follows:
1. Press INTERCOM.
2. Dial desired line group access code:*
9 = line group 1
80 through 89 = line groups 2 through 11
60 through 64 = line groups 12 through 16
—OR—
press preprogrammed line group button.
3. Listen for outside dial tone.
4. Dial desired number.
5. Lift handset to talk.
* These are the default system codes. Your installer may have
reprogrammed them to better suit your application.
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Making Calls
3.6 Waiting For A Line (Queuing)
If all the lines in a line group are busy, you can place your telephone in a
queue to await an idle line. When you share a line with another telephone
and the line is busy, you can place your telephone in a queue to await the
idle line.
• To queue for a line group,
1. Press INTERCOM.
2. Dial the line group access code.
3. Hear busy tone.
4. Dial ✳ 6.
• If you have line appearance for a particular line and wish to
queue for it,
1. Note the busy status light (LED).
2. Press INTERCOM.
3. Dial ✳ 6.
4. Press line button.
5. When line group is free, your telephone sounds several short tone
bursts. When you hear this, lift handset, hear dial tone, and place
call.
• To cancel line queuing or line group queuing,
1. Press INTERCOM.
2.
Dial # 6 and hang up.
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Making Calls
GCA70–250
3.7 Making Intercom Calls
You can dial an intercom extension manually from the dial pad or
automatically using a direct station select (DSS) button that you have
previously programmed. There are two methods for making an intercom
call. One causes the called telephone to ring. The other causes your voice
to sound out at the called telephone. Your installer can set the system to
deliver either tone-first or voice-first calling.
Keep in mind that whatever the system setting, a called party can set a
voice announce block condition at his or her telephone to prevent all
voice announce calls. Furthermore, if he or she blocks voice announce,
the system also blocks SOHVA calls.
(The following instructions assume a tone-first setting. Any user can
change a call to voice announce signaling for that call simply by
pressing the INTERCOM button again after dialing the extension
number or by pressing the DSS button again.)
• To manually cause the other telephone to ring (tone calling),
1. Press INTERCOM.
2. Dial extension number (called telephone will ring).
• To tone call automatically,
1. Press DSS button (called telephone will ring).
(The following instructions assume a voice-first default setting. Any user
can change a call to a tone signaling for that call simply by pressing the
INTERCOM button again after dialing the extension number or by
pressing the DSS button again.)
• To voice announce manually,
1. Press INTERCOM.
2. Dial extension number.
3. Speak your announcement.
• To voice announce automatically,
1. Press DSS button.
2. Speak your announcement.
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Making Calls
3.8 Camping On At A Busy Station
And Waiting For An Automatic Callback
If you call another station and receive a busy signal or a Do Not Disturb
tone, you can press a button that will cause the system to ring your
telephone when the station is available. This is called “camping on at a
station.” Please note that you can camp on to only one station at a time.
• To camp on at any busy station,
1. Press CAMP.
2. Your telephone immediately hangs up. When the station you called
becomes available, your telephone will ring with five short tone
bursts.
• When you hear five short tone bursts,
1. Press INTERCOM. The other telephone will start ringing.
2. If you do not press INTERCOM after the ring back tones within
the time limit set by the installer, the call back is canceled at that
time; however, you can cancel automatic call back at any time
before your telephone sounds the tone bursts.
• To cancel the call back before your telephone sounds the tone
bursts,
1. Press INTERCOM and dial # 6.
• To camp on at a station with a Do Not Disturb condition set,
1. Press CAMP. A call back will occur when called station is no
longer set in the Do Not Disturb mode.
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3.9 Camping On At An Idle Station
And Waiting For An Automatic Callback
If you call another station and hear ringing but receive no answer, you
can press a button that will cause the system to ring your telephone when
any activity is initiated at that station.
• To camp on at a station for which you hear ringing but receive no
answer,
1. Press CALLBK button. Callback will occur after any activity is
initiated at dialed station. You may cancel the camp-on condition at
any time by pressing INTERCOM and dialing # 6.
NOTE: This feature is not applicable to calls you make in the voice
announce mode.
3.10 Camping On At A Busy Station
And Waiting For An Answer (Call Waiting)
If the telephone you have called is busy, you can send a call-waiting tone
to the telephone and wait on the line for an answer (you must be using
the handset for this feature to work).
• To activate call waiting when you hear a busy signal,
1. Dial ✳ 6 (called party hears tone).
2. Wait on line for reply.
3. Called party can place the current call on hold or disconnect from
the call to answer your call-waiting tone, or choose to ignore your
call-waiting tone and continue current conversation.
• To cancel call waiting,
1. Press INTERCOM, then dial # 6.
2. Hang up or press SPEAKER to end.
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Making Calls
• To answer a call-waiting tone if you receive one while on a call,
1. Hear short tone burst in receiver.
2. Either place current call on hold or complete call and hang up
(waiting call will ring at your telephone).
3. Lift handset to answer call.
You may, of course, choose to ignore the call-waiting tone and remain on
the line with your original caller.
3.11 Overriding A Call
Or A Do Not Disturb Condition
At Another Telephone (Executive Override)
You can override a call in progress or a Do Not Disturb condition at
another telephone if the system installer has enabled the executive
override feature at your telephone. (If the feature is not enabled through
programming, an error tone will sound and screen options will remain
displayed.)
• To override an in-progress call at another telephone,
1. Make intercom call and hear a busy signal.
2. Dial ✳ 03 (all parties will hear several tone bursts).
3. Join in-progress call.
• To override a Do Not Disturb condition at another station,
1. Press OVER to disable the Do Not Disturb condition at the called
station.
2. Speak your announcement (if in voice-first mode) or hear
ring-back tone (if in tone-first mode).
NOTE: This action disables DND condition at the other telephone
until DND is reset.
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3.12 Making A Subdued Off-Hook
Voice Announcement (SOHVA)
You can make a subdued voice announcement to another station that is
off-hook and busy on a call if the system is arranged to provide this
feature. You decide whether to deliver a SOHVA message, camp on at
that station, set a message-waiting indicator, or hang up when you hear
an intercom busy tone.
• Make a SOHVA announcement using the SOHVA button as
follows:
1. Make intercom call and hear busy tone. If called station is on
outside line, ring-back tone is heard, but SOHVA is still available.
2. Decide whether to interrupt.
3. If you decide not to interrupt the called party, hang up,
—OR—
to interrupt, press SOHVA and hear several quick tone bursts.
4. Make announcement (busy tone means that the called telephone is
in speakerphone mode and you cannot make announcement, that
your SOHVA has been denied through system programming, or
that the called party has blocked your SOHVA).
5. Wait on line for reply (either verbal or LCD reply).
NOTE: You cannot control how the announcement is received. This
depends upon whether or not the called party is using a
headset and how his or her station is programmed. For
example, if the called party has set their station to call forward
to voice mail or to another station not in the SOHVA group,
your announcement will not be received.
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Placing Calls On Hold
Placing Calls On Hold
4
4.1 Holding Calls
You can place a call on hold and retrieve it later. With a regular hold, you
can pick up the held call at your telephone or another user can pick the
call up at a telephone sharing the held call line. With an exclusive hold
condition, you or another user must pick up the held call at your
telephone; no other telephone has access to it. You can answer and place
on hold a call that is on a line that does not appear at your telephone (a
call that is parked or transferred to you, for instance).
After a call has been on hold for the period of time (set by the system
installer), the system will cause four quick tone bursts to sound at your
telephone, and speed up the flash rate of the line button light. If the call
is on exclusive hold, it will revert to manual hold recall after a timeout
period.
When you answer a call on a group intercom and place it on hold, the
system keeps the call on hold on the group intercom. This means that
you or any other user can pick up this call at any station that has access
to the group intercom.
The installer can add a directed station hold feature to your telephone.
With this feature, you can pick up the held call that has been on hold the
longest length of time at another telephone. This feature also allows you
to place a call on hold at another telephone in a manner that makes that
call appear to have been on hold there for a longer period of time than
any other held call.
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• To place a call on hold,
1. Press HOLD.
•
To retrieve a held call,
1. Press line button of the held call (with flashing light),
—OR—
press TAP.
NOTE: Unless you use your HOLD button to scroll through the calls
on hold, TAP always retrieves the last number placed on hold,
regardless of whether you have line appearance for the line on
which the call is holding.
• To place a call on exclusive hold,
1. Press HOLD twice.
• To retrieve exclusive hold,
1. Press line button of held call (with flashing light),
—OR—
press TAP (if station does not have line appearance).
• To place a call on directed station hold,
1. Answer call.
2. Press INTERCOM.
3. Dial ✳90.
4. Dial extension number of station to receive held call.
5. Hang up.
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Placing Calls On Hold
• To retrieve a held call at another station,
1. Press INTERCOM.
2. Dial #90.
3. Dial extension number of station to receive held call.
4. Answer call.
Often, you will have more than one call on hold at your station. You
know you can retrieve the last call placed on hold simply by pressing
TAP; however, if you do not have line appearance for a line on which
another call is holding, the system provides a way for you to access that
call before servicing the last call you placed on hold.
• To scan your held calls and retrieve a specific one:
1. Repeatedly press HOLD to scan held call list.
2. Press TAP to retrieve call.
For example, if five calls are holding and you wish to retrieve the second
call you placed on hold, press HOLD three times to scroll from held call
#5 through call #4, call #3, and then to call #2, then press TAP to retrieve
call #2.
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Placing Calls On Hold
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4.2 Handling Hold Recalls
After a call has been on hold for the period of time (set by the installer of
your system), the system will cause four quick hold recall tone bursts to
sound at your telephone and the flash rate of the line button becomes
faster.
If the call is on exclusive hold, it will revert to manual hold after the hold
recall period (you will hear four short tone bursts at 12-second intervals).
Calls that revert to manual hold can be picked up from any telephone
with line appearance for the recalling line (or you can use the group or
directed pick up buttons GPKUP or DPKUP).
• If a held line is recalling,
1. Answer/retrieve recall.
2. Press HOLD to place the call on hold at your station and restart
HOLD timer,
—OR—
press ANS to retrieve the call.
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Placing Calls On Hold
4.3 Parking Calls
You can place a call on hold in the system so that it can be answered
from any station that does not have a line appearance for the call. You
accomplish this by placing the call in one of nine park orbits, where the
call remains until it is answered. If the call is not answered within a
specified period of time, the system will send it back to your station for
service (this is known as a park recall).
When you press a personal or group intercom button and dial a code to
retrieve a parked call, the system removes it from the park orbit and
places it at your station on the intercom that you selected.
You can preprogram a PARK button at your telephone (see section 9.5
Using The Feature Buttons) and use it to simplify your call parking
efforts.
• To park a call in orbit,
1. While on the call, press INTERCOM.
2. Press ✳,
—OR—
press TRANSFER/CONFERENCE, if intercom call.
3. Dial code for park orbit (91–99 for orbit 1–9).
4. Remember the code for later use or make it known to those who
need to know it in order to retrieve the call.
• To park a call using a preprogrammed PARK button,
1. While on the call, press the preprogrammed PARK button (the
system places the call in a preselected park orbit and lights the
PARK light).
• To retrieve a call that was placed on hold in the system (parked),
1. From any station, press INTERCOM.
2. Press #.
3. Dial code for orbit (91–99 for orbit 1–9),
—OR—
press preprogrammed PARK button.
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4.4 Handling Park Recalls
When a parked call times out of the system, it will return to your
telephone in the form of a park recall (you will hear four short tone
bursts at 12-second intervals). Your LCD will indicate that the call is a
park recall and will identify the orbit from which the recall originated.
• To answer a park recall,
1. Press ANS. The call will then connect to your station.
• To place a park recall on hold at your station,
1. Press HOLD. If the call remains on hold for a period of time, it
will ring back to your telephone as a hold recall.
• To re-park a park recall and restart the park timer,
1. Answer/retrieve call.
2. Press PARK (the call will then be placed back in its original park
orbit and will remain there until it is answered or until it recalls
again).
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Transferring Calls
Transferring Calls
5
5.1 Transferring Calls—Screened
You can answer a call at your LCD speakerphone and transfer it to
another telephone. If you first identify the caller to the party receiving
the transfer (giving that user the opportunity to prepare for the call), you
have made a screened transfer.
If the telephone to which you are transferring the call is busy, you must
recover the call yourself or choose one of several options that may be
available at your station. Also, if a transferred call is not answered after a
certain length of time (as set by the installer), it recalls to your telephone.
Again, you have several options for servicing the returning call.
• To screen and transfer a call to another telephone in the system,
1. Answer call.
2. Press TRANSFER/CONFERENCE (call is automatically placed
on hold).
3. Dial extension number of telephone to receive transfer or press
DSS button for that extension.
4. When intercom party answers, announce call.
5. Press SPEAKER to disconnect (if in speakerphone mode), or
hang up.
6. The intercom party then has the call (if he or she answered the
screened transfer with the handset). If you announce the transfer
over the speaker, the intercom party’s telephone will ring with the
transferred call after you hang up.
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• If the intercom party is busy, take one of the following steps (if
made available at your telephone by installer programming):
1. Press RECON to reconnect the call to your station.
2. Press SOHVA to interrupt the call and tell the intercom party that a
call awaits.
3. Press MSG to leave a message-waiting indication at the called
station.
• If the intercom party does not answer their telephone when
ringing, take one of the following steps:
1. Press RECON to reconnect the call to your station.
2. Press MSG to leave a message-waiting indication at the station.
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Transferring Calls
5.2 Transferring Calls—Unscreened
You can answer a call at your LCD speakerphone and transfer it to
another telephone. If you transfer the call without first announcing it,
you have made an unscreened transfer.
If the telephone to which you are transferring the call is busy, you must
recover the call yourself or choose one of several options that may be
available at your station. Also, if a transferred call is not answered after a
certain length of time (as set by the installer), it recalls to your telephone.
Again, you have several options for servicing the returning call.
• To transfer an unscreened call to another system telephone,
1. Answer call.
2. Press TRANSFER/CONFERENCE (call is automatically placed
on hold).
3. Dial extension number of telephone to receive transfer or press
DSS button for that extension.
4. Press SPEAKER to disconnect (if in speakerphone mode), or
hang up. The transfer will ring at the called telephone.
NOTE: Unscreened transfers ring at busy telephones and wait to be
answered.
• If an unscreened transfer call is not answered and recalls to your
telephone, you can take one of the following steps:
1. Press HOLD to place the call on hold at your telephone.
2. Press ANS to return to the call.
3. Press SEND to retry the transfer.
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5.3 Making A Hot Transfer
A hot transfer is a type of screened transfer. To perform a hot transfer,
you voice announce the transfer over the speaker of the telephone that
you want to receive the transfer, and release the call to that telephone.
The system handles the release in a way that does not require the called
party to retrieve the call (the call does not ring at the station).
This feature is useful for transferring calls to people who need to work in
a handsfree mode. Once you announce the call and the system completes
the transfer, the person receiving the transfer can simply begin speaking
toward his or her speakerphone to answer the call.
If you make a hot transfer to a monitor telephone, you can voice
announce the call over the telephone’s speaker, but the person receiving
the outside line transfer will need to lift the handset to answer the call
(the telephone will not ring after the announcement is made).
Please note that you can not make a hot transfer to a telephone if its user
has enabled the Voice Announce Block feature. This telephone will
automatically ring with the transfer requiring the intercom party to
answer it as either a screened or an unscreened transfer.
• To make a hot transfer to another telephone in the system,
1. Answer call.
2. Press TRANSFER/CONFERENCE (the call is automatically
placed on hold).
3. Dial extension number of telephone to receive the transfer or press
the DSS button for that extension.
4. Announce call.
5. Press TRANSFER/CONFERENCE.
6. Press SPEAKER to disconnect (if in speakerphone mode) or hang
up. The person receiving the transfer then has the call.
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Transferring Calls
5.4 Transferring Calls Using Quick Transfer
When the quick transfer method has been programmed by the installer, it
allows you to do an automatic screened or unscreened transfer of an
incoming line call without pressing the TRANSFER/CONFERENCE
button. The transfer occurs automatically whenever you answer a call
and then dial the intercom number for the transfer location.
• To do a quick screened transfer,
1. Answer call.
2. Dial intercom number for transfer location.
3. When party at transfer location answers, announce call.
4. Hang up, press RELEASE, or press SPEAKER button.
• To do a quick unscreened transfer,
1. Answer call.
2. Dial intercom number for transfer location.
3. Hang up, press RELEASE, or press SPEAKER button.
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Conferencing Calls
Conferencing Calls
6
6.1 Conferencing Telephones Together
When you join your LCD speakerphone together with several other
telephones on the same call, the result is called conferencing. When
using the DXP system, you can make conference calls that involve up to
five parties, including you as the originating party, in any combination of
outside lines and intercom parties. For example, you can conference
three outside lines and two intercom parties, or four outside lines and one
intercom party, or five intercom parties—the combinations are up to you.
When using the DXP Plus or FX Series system, you can include up to
seven parties (in various combinations) in a conference call.
If you are involved in a conference call with two outside lines, you can
drop out of this established conference call and leave the outside lines in
the conference with each other. This is known as an unsupervised
conference call.
• To set up a conference call that includes any combination of
outside lines and intercom parties,
1. Make first call.
2. Press CONF; call is placed on hold automatically.
3. Select next line and make next call.
4. Press CONF to establish conference.
5. Press TRANSFER/CONFERENCE button to add more parties.
• To continue conversation on remaining line after other outside
lines have dropped out of conference,
1. Press HOLD.
2. Press the line button of the remaining party.
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• To retrieve a line from hold and bring that party back into the
conference,
1. Press TRANSFER/CONFERENCE.
2. Press line button.
3. Press TRANSFER/CONFERENCE.
NOTE: If all the conference circuits are busy, you will not be able to
add a party to the conference.
• To drop out of a conference call you initiated involving outside
lines (creating an unsupervised conference),
1.
Dial # (lines remain lighted and in use until one or both outside
parties disconnect; when only one party drops out of an
unsupervised conference, the other party remains on hold until he
hangs up or the line is answered).
• To rejoin an unsupervised conference between two outside lines,
1. Press TAP.
NOTE: Conference volume levels depend upon the quality of the
external lines.
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Using The Other Telephone Features
Using The Other
Telephone Features
7
7.1 Adjusting The Display Contrast
You can adjust the contrast of the display to darken or lighten it for best
viewing.
• To adjust the display contrast,
1. Press OPTIONS.
2. Press NEXT until the DISP option appears.
3. Press DISP. Your display will read “Contrast Level”.
4. Press LIGHT or DARK once for each degree of change desired.
5. Press SPEAKER to end.
7.2 Blocking Voice-Announce Calls
You can prevent voice announcements from sounding over your
telephone speaker if you wish. This feature also blocks subdued
off-hook voice announcements.
• To block voice-announced calls,
1. Press OPTIONS.
2. Press VAB.
3. Press ON.
4. Press SPEAKER to end.
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Using The Other Telephone Features
GCA70–250
• To un-block voice-announced calls,
1. Press OPTIONS.
2. Press VAB.
3. Press OFF.
4. Press SPEAKER to end.
7.3 Displaying Status Of Busy
Lines and Stations (Busy Button Inquiry)
You can use this installer-provided feature to identify the station that is
busy on a line or the line on which a station is busy. The system presents
the station or line information on your display for 10 seconds after you
request it. If your station does not have this feature, the system presents
busy information on the display without identifying the line or the station.
• To identify the station that occupies a busy line,
1. Press button for busy line.
2. Read your display for intercom number of station that is busy on
line.
• To identify the line that a busy station occupies,
1. Press DSS button for busy station.
2. Read your display for the busy station’s line number.
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Using The Other Telephone Features
7.4 Displaying Button Functions (Button Query)
You can cause the display to identify the function of each button on your
telephone. This is useful when the installer has assigned your
programmable buttons for special-purpose tasks and you need to remind
yourself of the button’s feature.
• To button query your telephone,
1. Press OPTIONS.
2. Press NEXT five times until the QUERY option appears.
3. Press QUERY.
4. Press the button in question.
5. Read the displayed information (display will hold for few seconds
before the telephone returns to idle).
7.5 Diverting Incoming Calls To Another Station
Call diverting permits you to send an incoming call to another station
that you have previously designated. You can divert an incoming call to
the designated station whether you are busy or idle. You must program a
CALL FORWARD button (using the instructions in the programming
section) on your LCD speakerphone to serve as a call divert button.
• To identify the station to receive diverted calls,
1. Press INTERCOM.
2. Dial ✳55.
3. Dial extension number of station to receive diverted call.
• To divert calls to the designated station,
1. Hear ringing and/or see flashing line status light.
2. Press FWD-A (system immediately forwards ringing call to
station you designated).
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Using The Other Telephone Features
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7.6 Entering Account Codes
If the installer has arranged your system for account code entry*, your
display may prompt you to enter an account code before dialing or after
answering a call. Depending upon how the installer has programmed
your system, these account codes may be “forced”(mandatory) for
dialing outside numbers.
*System must be activated through installer programming to accept account codes.
NOTE: You can program a button on your telephone that will make
the account code entry process quicker. Refer to the
programming section of this user’s guide for details.
• To enter account code on an incoming call,
1. Press INTERCOM, then dial ✳ 0 4 (call is automatically placed
on hold),
—OR—
press preprogrammed ACCOUNT CODE button (the call in
process is not interrupted).
2. Dial account code. Your telephone automatically returns to the call
after you’ve dialed the complete account code.
• To enter account code on an outgoing call,
1. Press line button (the display will prompt for “Account Code” if
programmed to do so).
2. Press INTERCOM (call is automatically placed on hold).
3. Dial ✳ 0 4,
—OR—
press preprogrammed ACCOUNT CODE button (the call in
process is not interrupted).
4. Dial account code.
5. Listen for dial tone and dial number you are calling.
NOTE: If you hear an error tone after you have dialed your account
code, check the number for validity.
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Using The Other Telephone Features
7.7 Entering Authorization Codes
Authorization codes give you a walking class of service option. Walking
class of service provides you with the mobility to use your class of
service (COS) features, prime line assignments, and exception numbers
on any telephone in the system. This means that you will not be limited
by features that are available to the particular telephone that you happen
to be using. Authorization codes are associated with your personal
intercom number and are assigned to you by your installer when he or
she programs the system. When you enter your assigned authorization
code at any system telephone, the code alerts the system to make your
normal features available to you. This means that you can use the
telephone for anything allowed by your personal intercom number;
however, you cannot disturb the last number redial stored there by the
normal user. Once you access your telephone features, they remain in
effect until any idle time exceeds the authorization code time-out period.
If your telephone includes an installer-programmed LOCK button, you
can press it and then dial your authorization code to deny other users
access to lines and features at your LCD speakerphone.
• To activate walking class of service,
1. Select system telephone to use.
2. Press INTERCOM.
3. Dial #08.
4. Dial your authorization code.
• To lock your telephone,
1. Press LOCK.
2. Dial your authorization code.
NOTE: If you wait longer than two seconds to dial a digit after you
press the LOCK button, that pause, and any others that you
might include, becomes part of the lock code. However, before
you can enter a pause, you must begin the code with a digit.
The telephone display will show a (-) to represent a pause as
part of the code as you enter it. You must allow for any pauses
at any location that you inserted them in the number string
when you unlock your telephone. This feature provides you
with a method for creating a very effective lock and unlock
password.
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• To unlock your telephone,
1. Press LOCK.
2. Dial your authorization code (remember, include any pauses that
you inserted when you locked your telephone).
7.8 Forwarding Calls
You can permanently forward the calls that normally ring at your
telephone to another telephone. You can forward just your prime line and
intercom calls, or you can forward all of your calls. To remind you that
your calls are being forwarded, your telephone will sound a short ring
burst each time the system forwards a call.
You can also forward calls that ring at your telephone but receive no
answer; this feature is valuable if you are frequently away from your
desk for short periods of time and find it inconvenient to permanently
forward your calls every time you leave. The system installer sets the
number of rings that sound at your telephone before the system forwards
the calls.
•
To forward your calls,
1. Press OPTIONS.
2. Press NEXT until the CFWD option appears.
3. Press CFWD.
4. Press SET.
5. Press PERS to forward prime line and intercom calls,
—OR—
press ALL to forward all calls,
—OR—
press NO ANS to forward calls that ring at your station but receive
no answer after a preprogrammed number of rings (then press
PERS to forward your prime line and intercom calls or press ALL
to forward all calls that ring with no answer at your telephone).
6. Dial extension number of telephone to receive your forwarded
calls.
7. Press SPEAKER to end.
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• To cancel call forwarding,
1. Press OPTIONS.
2. Press NEXT until the CFWD option appears.
3. Press CFWD.
4. Press CLR to disable call forwarding.
5. Press SPEAKER to end.
7.9 Listening To A Call Over The
Telephone Speaker (Group Listening)
You can turn on the speaker in your LCD speakerphone while you have
the handset lifted if you wish. The distant party’s voice then sounds over
the speaker as well as over the handset; however, only your handset
microphone is active.
This group listening feature also works if you are using your headset
(only the headset microphone will be active).
Refer to the chapter on programming for instructions on how to program
the GROUP LISTEN button.
• To activate group listening while on a call,
1. Press the preprogrammed GROUP LISTEN button.
NOTE: To activate the group listening feature, press SPEAKER for
two seconds.
• To cancel group listening,
1. Press the preprogrammed GROUP LISTEN button again.
NOTE: You should cancel Group Listening before hanging up the
handset to end the call.
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7.10 Making A Call Non-Private (Privacy Release)
It is often the case that telephones will share line appearance for one or
more lines. When a person in the group uses a line for which others have
the same line appearance, the system keeps the call private (others cannot
join the conversation by pressing the line button of the line being used).
That person can make the call non-private by pressing the
preprogrammed PRIVACY RELEASE button, allowing other
telephones (with line appearance for the line being used) to join the call.
Privacy returns to the line when the call is completed.
Refer to the chapter on programming for instructions on how to program
the PRIVACY RELEASE button.
•
To release privacy from your telephone while on a call,
1. Press preprogrammed PRIVACY RELEASE button. (The light
associated with the PRIVACY RELEASE button will remain on
steady when your telephone is in a non-private mode.)
If another party wishes to join the call, they must press the active
line button on their telephone.
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7.11 Monitoring A Conversation
Between Two Telephones (Service Observing)
If your LCD speakerphone provides the installer–programmed service
observing feature, you can use it to monitor a conversation or activity at
another telephone in an undetected manner. You can use this feature
while you are in the speakerphone mode or off-hook.
• To monitor another station at any time,
1. Press INTERCOM.
2.
Dial # 0 3.
3. Dial extension number of telephone to be monitored.
4. Press SPEAKER to end monitoring.
• If you have an installer-programmed SERVICE OBSERVE
button on your telephone and wish to monitor a station,
1. Press SERVICE OBSERVE button.
2. Dial extension or press DSS of station you wish to observe.
3. Press SPEAKER to end monitoring.
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7.12 MutingYourTelephone
By using the MUTE button, you can block transmission of your voice to
the distant party. You can do this whether you are using the handset or the
speaker. For example, if someone comes into your office to talk to you
and you do not want this conversation to interrupt the distant party, press
the MUTE button. The MUTE button light turns on when you press it
and turns off when you press it again.
• To mute your telephone,
1. Press MUTE (MUTE function and light turn on). You can still
hear the distant party, but he or she cannot hear you.
• To speak to the distant party,
1. Press MUTE again (MUTE function and light turn off).
7.13 Sending A Paging Announcement
Your system provides an all-call or a zone page feature that you access
by dialing special codes. This arrangement sounds your voice
announcement through the telephone speakers. All-call sounds the
announcement through all telephones, while zone paging sounds the
announcement only through those telephones located in a specific area.
Check with your system administrator to determine the type of paging
and access method you should use. If your day-to-day operation requires
that you send many paging announcements, you can program a special
all-call/zone paging button to give quick access to the feature. See the
programming section of this user’s guide for details.
Your installer can arrange your system with an external paging unit that
you access by pressing a line button or by dialing a special code. This
unit sounds the voice announcement over an external speaker unit. Check
with your system administrator for specific information on how to
operate with such an arrangement.
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• To send a paging announcement,
1. Lift handset.
2. Press INTERCOM, then dial 70–77 for zones 1–8 (in the default
mode, zone 1 (code 70) provides an all-call function),
—OR—
press a preprogrammed PAGE button.
3. Make announcement.
4. Remain on line if awaiting a reply (known as a meet-me page),
—OR—
hang up handset.
At times other telephone users may page you with instructions to meet
them on line. This is known as a meet-me page. You can go to the nearest
telephone, dial a code, and be in contact with the paging party.
• To reply to a meet-me page,
1. Lift handset of nearest telephone.
2. Press INTERCOM.
3. Dial 78.
4. Meet paging party on line.
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7.14 Setting A Do Not Disturb
Condition At Your Station
This feature keeps calls from ringing at your LCD speakerphone and
makes your station appear to be busy to intercom calls. If your installer
has programmed your station to have this feature, you can enable it as
needed.
Generally, callers cannot override this feature. They hear two quick tone
bursts every two seconds when they call a telephone that is set to the do
not disturb mode. However, the installer may program some telephones
with the ability to override a do not disturb condition at another
telephone.
You can program a permanent do not disturb button to provide yourself
with quick access to this feature if you wish. See the programming
section of this user’s guide for details.
• To enable DND, proceed as follows:
1. Press OPTIONS.
2. Press NEXT until the DND option appears.
3. Press DND.
4. Press ON.
5. Press EXIT.
6. Press SPEAKER to end.
• To disable the DND condition,
1. Repeat the above procedure, but press OFF instead of ON at step 4.
• To set a do not disturb condition at your telephone when a call
rings at your station,
1. Hear ringing and notice incoming call information in display.
2. Select DND option. Ringing will stop, caller will hear the do not
disturb tone, and your telephone will remain in DND until you
disable the feature (described above).
• To override a do not disturb condition at another telephone, use
the procedure detailed in section 3.10.
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7.15 Setting The Volume Control
The volume control on your telephone is a multipurpose control you can
use to set the volume (loudness) of the ringer, the speaker, the handset,
the headset, background music, and the group listening mode. You can
either press and hold down the VOLUME UP or VOLUME DOWN
button to automatically step through the volume levels for each mode, or
you can press the switch once for each change in volume you desire.
You may adjust the loudness of the distant party at any time during a call
whether you are listening over the speaker, the headset, the handset or
the group listen mode by pressing the VOLUME UP or VOLUME
DOWN button. When the call ends, the system resets the loudness of all
future calls to the programmed (default) setting.
You can set a permanent loudness level for any volume control setting.
When loudness is at desired level, dial ✳✳7 or press VOLSV button (if
programmed). The level will remain at this loudness (referred to as the
default setting) until you change the setting.
NOTE: Impact SCS 8324S-**, 8324F-**, and 8312S-** telephones
support the optional ICVOL-** handset. The ICVOL-** is an
amplified handset with its own volume control, making it
useful in noisy environments. For ordering information,
contact your Comdial dealer.
• There are four ringer loudness levels (plus an off position). Set
these levels as follows:
1. While your telephone is on-hook and idle, press the VOLUME UP
or VOLUME DOWN button once for each change in loudness
you desire. The ringer sounds once for each change as an example
of the current setting. Your selection becomes the new default
setting and will result in your telephone ringing at that level for all
future calls (until you change the default by repeating the above
procedure).
NOTE: If you set the ringer to the “off” position, your telephone will
sound a short ring burst once for each call you receive at your
station while the ringer is off.
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• There are eight speaker loudness levels. Set these levels for the
current call as follows:
1. While on a call and in speakerphone mode, press the VOLUME
UP or VOLUME DOWN button once for each change in loudness
that you desire.
• There are at least eight handset loudness levels that you can set
for the current call as follows:
1. While on a call and in handset mode, press the VOLUME UP or
VOLUME DOWN button once for each change in loudness that
you desire.
• There are eight headset loudness levels that you can set for the
current call as follows:
1. While on a call and in headset mode, press the VOLUME UP or
VOLUME DOWN button once for each change in loudness that
you desire.
NOTE: On telephone models 8024S-** and 8012S-** your installer
may have turned on the “high handset volume” feature,
providing 13 handset/headset volume levels instead of 8.
• There are eight group listening loudness levels. Set the level for
the current call as follows:
1. While on a call and in the group listening mode, press VOLUME
UP or VOLUME DOWN button once for each change in loudness
you desire.
• There are eight background music loudness levels. To set the level,
1. While background music is on at your station, press VOLUME
UP or VOLUME DOWN button once for each change in loudness
you desire. This level will remain set for background music until
you change it again, even if you turn off the feature and then
reactivate it.
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• To set a permanent speaker, headset, handset, or group listening
loudness for all future calls,
1. Press INTERCOM.
2. Activate speaker, headset, handset, or group listen mode to be
affected.
3. While in that mode, press VOLUME UP or VOLUME DOWN
button to adjust loudness.
4. Dial ✳✳ 7 or press a preprogrammed SAVE button to hold the
loudness at the last setting for all future calls (until you change the
default again).
5. Repeat this procedure in each mode until you’ve set all default
volume levels.
7.16 Setting Your Personal Ringing Tones
You can choose one of eight different ring tones for your telephone.
Often, when several telephones are located close together, each user
chooses a different personal ring tone.
• To select one of the ring tones, proceed as follows:
1. Press OPTIONS.
2. Press NEXT until the RING option appears.
3. Press RING.
4. Press UP or DOWN to choose ring tone in display (a new tone will
sound at each up or down press).
5. Press EXIT to return to main display.
6. Press SPEAKER to end.
The next time your telephone rings, you will hear the new ring tone.
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7.17 Switching The Dialing Mode
Between Pulse And Tone
If the telephone service in your locality is pulse (rotary dialing), the
installer arranges your telephone to dial in this manner. If you need to
send tones during a dialing sequence (for example, to send
bank-by-telephone tones), you can convert to tone dialing mode while
dialing. The system will switch back to pulse dialing when you end your
call.
You can store a # as part of a speed dial number to cause an automatic
switch from pulse to tone where needed in a number sequence.
• To convert to tone dialing at any time during dialing or while on
an active call,
1. Press #.
7.18 Using Background Music
If the telephone system supplies background music, you can turn it on at
your LCD speakerphone while it is on-hook and idle. The system
automatically turns background music off during calls and voice
announcements.
• To turn the music on,
1. Press OPTIONS.
2. Press MUSIC.
3. Press SET.
4. Select SRC 1 or SRC 2 for the music source (the system is
equipped to provide music from two sources, but this feature must
be enabled by the installer).
5. Press SPEAKER to end (the SPEAKER light turns on when
background music is on).
6. Adjust music volume with the volume buttons.
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• To turn the music off,
1. Press OPTIONS.
2. Press MUSIC.
3. Press CLR.
4. Press SPEAKER to end (the SPEAKER light turns off when
background music is off).
7.19 Using Direct Inward System Access (DISA)
This feature allows you to call into the digital communications system
from an external telephone. You can call directly to intercom extensions
and talk to the intercom parties or, if the system includes a voice mail
option, leave messages for them if they are not available. When you call
the DISA telephone number and dial your authorization code, the system
treats your call as it would treat one coming from a system telephone and
permits you to use many of the same features that you can use when you
are calling from your assigned station. (Authorization codes are
associated with personal or group intercom numbers and are assigned to
you by your installer when he or she programs the system.) If you use
your DISA access to make a call through the system and out on an
outside line, the system applies all the toll restriction and automatic route
selection to the call that the installer has programmed for the line that
you are using. If you dial an incorrect authorization code, or the system
is busy with other DISA calls, you will either hear an error tone, or the
system will automatically route your call to one of the following areas
(as determined by your system installer):
a designated station where you can talk to the system attendant,
•
•
a digital voice announce that will prompt you to take additional
action,
a proprietary voice mail station where you will be prompted to
leave a message.
•
The system allows you three tries at dialing your authorization code
before it routes your call as detailed above.
Some systems provide voice prompts to DISA callers and other systems
do not. If you encounter voice prompts when you call on the DISA line,
follow the prompt directions to complete your call.
Further, some systems with voice prompt enhancement, provide a
one-digit menu that prompts you to dial a single digit to reach available
departments, use system features, or obtain operator assistance.
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NOTE: DISA is not recommended for use on loop start lines without
disconnect supervision. While DISA will function, Comdial
will not be liable for its performance under any condition
where disconnect supervision is not provided.
Comdial has taken reasonable steps in the design of all product features,
including DISA, which protect against unauthorized or fraudulent access
to, or use of, a system, or which protect against unauthorized, fraudulent
or unaccounted-for access to, or use of, long distance lines. However, no
system is entirely invulnerable or immune from unauthorized or
fraudulent access or use, or unaccounted-for access or use, and therefore
Comdial disclaims any and all liability, and makes no warranty, express
or implied, relating to unauthorized or fraudulent access or use, or
unaccounted-for access or use.
• To make a DISA call to an intercom number,
1. Dial number for DISA line (listen for voice prompt if available).
2. Dial extension number.
3. If station does not answer or is busy you will either hear busy tone
or hear voice prompt if available. If you dial an invalid number,
you will hear error tone.
4. If voice prompt provides dialing codes, dial proper code for
services such as: track, message waiting, or voice mail.
• To make a DISA call to use system features,
1. Dial number for DISA line (listen for voice prompt if available),
2. Dial authorization code (listen for voice prompt if available;
otherwise, hear stutter-style dial tone—remember, the system gives
you only three tries to dial your code correctly),
3. Dial feature code and listen for acknowledgment tone.
NOTE: If you are selecting a line group through DISA for outside
calling, you can raise the audio level on this line when needed.
Do this before you select the line by dialing ✳✳7, and then
dialing 1 for 0 dB, 2 for +3dB, or 3 for +6dB of gain. In some
cases, added gain can introduce circuit instability that presents
itself as a singing sound, which can interfere with dialing and
voice communications. If you experience this condition , select
a lower gain setting.
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System Features Available To DISA Callers Default Dialing Code
Account code entry
✳04
Automatic route selection access
Call waiting on busy
Do not disturb override
Intercom dialing/call announcing
Message wait off*
9
✳6
✳03
nnnn
#3
Message waiting set*
Personal speed dial*
System speed dial
✳3
✳01
✳01✳
Tracker access**
✳8
Tracker page orbit retrieval**
Trunk group access
#8
9, 80–89, 60–64
70–77
Zone paging
* You must have an assigned personal intercom number to use this
feature.
** Your system must provide the Tracker option to activate this feature.
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7.20 Using The Auxiliary Jack
NOTE: Only the 8024S telephone has an auxiliary jack. All other
model telephones use the handset jack to plug in a headset.
The auxiliary jack provides an interface for a headset, a tape recorder, an
external ringer or an external pager. You or your system installer can
connect any one of these auxiliary devices as you need them. You must
program one of the programmable buttons on your telephone to serve as
an enable/disable button for each auxiliary device you plan to connect to
your LCD speakerphone. The system will activate only the device that it
identifies in the display, and will activate only one device at any time.
The headset mode allows you to operate your telephone with a headset
instead of as a speakerphone or with the handset.
NOTE: The recorder, external ringer, or pager requires external power.
The recorder mode allows you to send your voice and that of the distant
party to a tape recorder.
NOTE: A recording device requires a special peripheral cord for
connection. See your system installer for details.
The ringer mode allows an external speaker to sound the ringing of your
telephone.
The pager mode allows an external paging device to sound all voice
announcements (all-call, zone paging, voice announced intercom calls)
sent to your telephone.
CAUTION
With the exception of a headset microphone, do not connect the
audio output of any external device to the auxiliary jack. Also, do not
connect the tip and ring leads of a telephone line to the auxiliary
jack. Do not connect any devices to the auxiliary jack other than
those mentioned above.
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• Program the enable/disable buttons (at any blank programmable
button location) as follows:
1. Press OPTIONS.
2. Press NEXT until the FEAT option appears.
3. Press FEAT.
4. Press NEXT until the APAGE or ARECD options appear.
5. Press APAGE or ARECD to choose pager or recorder,
—OR—
press NEXT until the ARING or HDSET options appear.
6. Press ARING or HDSET to choose external ringer or headset.
7. Press blank programmable button location to serve as
enable/disable button for the feature you’ve selected.
8. Press SPEAKER to quit,
—OR—
press FEAT and follow the previous steps if you wish to add
enable/disable buttons for other auxiliary devices.
• To enable an auxiliary mode,
1. Press enable/disable button to enable mode. Light associated with
button turns on and display denotes feature.
• To disable an auxiliary mode,
1. Press enable/disable button. Light associated with button will turn
off and display no longer denotes the feature.
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7.21 Using The Tracker Paging System
The Tracker Paging System option allows you to send call back and
parked call messages to Tracker pagers assigned to station extension
numbers.
Along with the parked call message, the system parks the call in orbit for
retrieval by the paged party. The type of message that the system delivers
(either alphanumeric or numeric-only) is dependent upon the Tracker
pager model in use at the station.
When outside callers call into a system that has both a Tracker Paging
option and a voice mail option installed, the system gives these callers
the option of either leaving a message or tracking the person that they are
calling.
If you have a Tracker pager assigned to your personal intercom number,
you can receive messages that someone else sends you. The system
automatically installs the Tracker pager for your use; however, you can
disable it when you do not wish to receive paged messages and when you
leave at the end of your day. Of course, if you do disable your Tracker
pager at the end of your day, be sure to enable it at the beginning of your
next day.
Your LCD speakerphone includes an interactive TRACK button;
however, if your day-to-day operation includes extensive Tracker usage,
such as in an attendant function, your installer may include a TRACK
button at a programmable button location.
• To track a called party after receiving a ring—no answer,
1. Make an intercom call to someone and receive no answer.
2. Press TRACK.
3. Hear confirmation beep (Tracker page accepted) or
hear busy tone (Tracker page not accepted).
4. Press SPEAKER to end.
• To track a called party without first calling them,
1. Press installer-programmed TRACK button (or press
INTERCOM and dial ✳8).
2. Dial extension number.
3. Hear confirmation beep (Tracker page accepted) or hear busy tone
(Tracker page not accepted).
4. Press SPEAKER to end.
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• To use Tracker to transfer a call to a park orbit for retrieval and
transmit the call’s park orbit code and caller ID information (if
available),
1. Answer call and press TRANS.
2. Dial extension number.
3. If the called station does not answer or is busy, press TRACK.
4. Hear confirmation beep (Tracker page accepted) or hear busy tone
(Tracker page not accepted).
5. Press SPEAKER button to end.
NOTE: Tracker parked calls will recall to your station after a
pre-programmed time-out. You can either place the call into
another Tracker page orbit or retrieve the call for servicing.
• To retrieve a call that you parked using the Tracker option,
1. Press HOLD button to scroll your held calls, (display shows Page
and extension number of each parked call).
2. Press TAP to retrieve the displayed parked call.
• If you receive a parked call message on your Tracker pager,
1. Go to any system station.
2. Press INTERCOM.
3. Dial Tracker pager displayed orbit code (#800–#899).
4. Retrieve call.
•
To enable or disable a Tracker pager at your station,
1. Press INTERCOM.
1. Dial ✳06 to disable,
—OR—
dial ✳07 to enable.
2. Press SPEAKER to end.
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7.22 Using E and M Tie Lines
E & M tie line operation is typically used in applications where one
group of users often need to call parties located in one or more remote
locations. In these applications, your system is directly tied to another
similar system at the remote site(s).
If your system has been configured for tie line operation, the procedures
you use to place calls, transfer calls, and set up conference calls differ
slightly from other types of connections. These procedures are described
in this section.
• To make a call on an E & M tie line,
1. Dial the E & M access code that was assigned by the installer,
—OR—
if your system has been configured by the installer to use
Automatic Route Selection (ARS), dial the ARS access code (9).
2. Wait until you hear a dial tone, then dial the intercom number for
the party you wish to reach at the remote site. You will hear a fast
busy signal if you dialed an invalid number.
• To transfer a call over an E & M tie line,
1. Answer the incoming call.
2. Press CONF.
3. Dial the E & M access code that was assigned by the installer,
—OR—
if your system has been configured by the installer to use
Automatic Route Selection (ARS), dial the ARS access code (9).
4. Wait until you hear a dial tone, then dial the intercom number for
the distant party to whom you are transferring the call.
5. If you are doing a screened transfer, stay on the line until the called
party answers so that you can announce the call,
—OR—
hang up (unscreened transfer). If the called party does not answer,
the call will return to you after the transfer recall timer expires.
NOTE: After transferring the call to the remote end of the E & M tie
line, you will have created an unattended conference, and your
telephone will appear as though it were on hold.
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6. Press TAP button to rejoin the transferred call.
7. After rejoining the conference, press # to place the call on hold
again (creating another unattended conference) or hang up to
terminate the call.
* You can eliminate this step if the installer has configured your
system for quick transfer and you are accessing the E & M line
with a group access code.
If one of the parties does not hang up or you have not terminated the call,
the call will return to you when the line-to-line connection timer expires.
• To set up a conference call on an E & M tie line,
1. Make first call.
2. Press CONF; call is placed on hold automatically.
3. Select next line and make next call.
4. Press CONF to establish conference.
5. Press TRANSFER/CONFERENCE button to add more parties
for up to a 7-party conference (including yourself).
• To continue conversation on remaining line after other outside
lines have dropped out of conference,
1. Press the line button of the remaining party.
• To retrieve a line from hold and bring that party back into the
conference,
1. Press TRANSFER/CONFERENCE.
2. Press line button.
3. Press TRANSFER/CONFERENCE.
NOTE: If all the conference circuits are busy, you will not be able to
add a party to the conference.
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Using The Other Telephone Features
GCA70–250
• To drop out of a conference call between you and two outside
lines (creating an unsupervised conference),
1. Hand up (lines remain lighted and in use until one or both outside
parties disconnect).
• To rejoin an unsupervised conference between two outside lines,
1. Press TAP.
NOTE: Conference volume levels depend upon the quality of the
external lines.
7.23 Call Forward Outside System
The Call Forward Outside System (CFOS) feature allows you to forward
incoming or transferred line calls to telephone numbers outside the
system. The CFOS feature forwards calls over any available outbound
line or line groups and does not use any conference circuits. Since CFOS
involves outbound calls, those calls are subject to all line access, toll
restriction, and automatic route selection restrictions normally imposed
on your calls. The CFOS feature is useful if you need to forward your
after-hours calls to an alternate site such as your home or cellular
telephone.
• To activate CFOS with your LCD speakerphone,
1. In succession, press OPTIONS, CFWD, SET, and NEXT.
2. Notice that the CFOS option now shows in the display.
3. Press CFOS.
4. Select outbound line (press line button, dial appropriate code, or do
nothing and let previously selected line remain in effect). If you
want to change the destination, you must enter something for the
outbound line.
5. Select forward destination (dial number, press speed dial button, or
do nothing and let previously selected destination remain in effect).
6. Press SPEAKER to end (display shows CFOS).
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GCA70–250
Using The Other Telephone Features
• To deactivate CFOS,
1. Press CFOS interactive button,
—OR—
press CFOS preprogrammed button or press INTERCOM and
dial ✳ 56.
• To join an active CFOS call from the CFOS-enabled station,
1. Note flashing HOLD light indicating active CFOS call, and press
TAP. Join CFOS-forwarded party and CFOS destination in a
conference call.
Comdial has taken reasonable step in the design of all product features,
including CFOS , which protect against unauthorized or fraudulent
access to, or use of, a system, or which protect against unauthorized,
fraudulent or unaccounted-for access to, or use of, long distance lines.
However, no system is entirely invulnerable or immune from
unauthorized or fraudulent access or use, or unaccounted-for access or
use, and therefore Comdial disclaims any and all liability, and makes no
warranty, express or implied, relating to unauthorized or fraudulent
access or use, or unaccounted-for access or use.
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Using The Other Telephone Features
GCA70–250
7.24 Mark Problem Line
Your programmer can arrange the system so that you can mark a line that
is not functioning properly. You do this by pressing a pre-programmed
MARK button or by dialing a feature code of your choice. After you
have marked a particular line a programmed number of times, the system
takes the line out of service (unless programmed to prevent this from
happening). When the system takes the line out of service, it logs the
condition and triggers an alarm. The printed error log will then show
which line is out of service and so will the displayed error log. An out of
service line is only out of service for line group use; it is available for
direct selection or prime line access. Further, an out of service line is
available for all inbound calls unless it is a DID line. You can not mark a
line during a conference call or if you are calling in as a DISA caller.
The system manager can use the line disable feature at the programmer’s
station to restore service on the out of service line.
• To mark a line,
1. Press the MARK button on your telephone,
—OR—
press INTERCOM and dial a code of your choice.
(The system will not accept your choice if it conflicts with an
existing feature code or intercom number.)
NOTE: When you mark a line during an active call, the system records
the mark for the active line. If you take marking action during
an idle condition, the system records the mark for the last
active line (this includes lines that are presently on hold).
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GCA70–250
Using The Other Telephone Features
7.25 Automatic Set Relocation
If your installer has equipped your system with automatic set relocation,
when you move your telephone to a new location, the system will give
you a choice (through a display prompt) as to whether you want to keep
your previous programming or use the programming in the new location.
• To maintain the extension number and programming features
from the old location,
1. Connect the telephone line cord to the new jack.
2. Note the flashing HOLD light and press the HOLD button while
the light is still flashing (your telephone immediately assumed the
features from the previous location),
—OR—
do nothing until the HOLD light stops flashing (your telephone
automatically assumes the features from the previous location).
• To assume the extension number and programming features
from the new location,
1. Connect the telephone line cord to the new jack.
2. Note the flashing HOLD light and press the # button while the
light is still flashing (your telephone immediately assumes the
features from the new location).
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Using The Other Telephone Features
GCA70–250
7.26 Using The IMIST Module
Impact SCS 8324F-**, 8324S-**, and 8312S-** speakerphones equipped
with the optional IMIST module can support an IST device (modem,
FAX machine, industry-standard telephone, etc.) in addition to the LCD
speakerphone. Depending on system programming, the IST device may
be used to make outgoing calls and receive incoming calls.
The functionality of the IMIST module depends on the type of system
you are using.
The IMIST module will function on a DXP system with the
appropriate digital station board, but the IMIST module will not
have its own extension number and will not function
simultaneously with the speakerphone.
•
•
On a DXP Plus system, the IMIST module will function
simultaneously with the speakerphone and have its own extension
number if your system has the appropriate digital station board and
memory board. If your system does not have the optional enhanced
memory board, the IMIST module will function like the one on the
DXP system described above.
On an FX Series system, the speakerphone and IMIST module can
function simultaneously and the IMIST module has its own
extension number.
•
NOTE: The IMIST module does not provide voltage to light a message
waiting light. Message waiting lights on devices plugged into
the IMIST module will not function.
If you have any other questions about IST devices, refer to GCA70–237,
Industry-Standard Telephone Station User’s Guide.
NOTE: The IMIST module has a separate power supply. The wall
transformer is a UL and CSA approved Class 2 device
operating from 120 Vac, 60 Hz, 16 watts and provides an output
of 24 Vac at 450 mA. For replacement, order Comdial P/N
DIU-PTR.
Power
IST Device
scs04
IMIST Module
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GCA70–250
Using The Other Telephone Features
7.27 Using The Caller ID Feature
The Caller ID feature allows you to view incoming call numbers before
you answer them. Incoming call numbers flash in the lower half of the
LCD. If you answer the call, the number appears in the upper half of the
LCD.
The system also stores numbers that ring on your line but receive no
answer. The system indicates that it has stored ring-no answer numbers
by causing the CID light on your telephone to flash. Pressing the CID
button allows you to view the stored numbers one at time. Pressing the
SAVED NUMBER REDIAL button causes the system to dial the
displayed number. If the call has been returned by someone else,
pressing the ✳ key reveals who returned the call. Everyone sharing your
line can scroll through the stored numbers and choose which calls to
return.
NOTE: If your system installer has not programmed a SAVED
NUMBER REDIAL button, refer to section 9.4, Using The
Feature Buttons, for instructions on programming this button.
• To scroll through ring-no answer numbers stored on your system,
1. If your CID light is flashing, the system has unreturned ring-no
answer numbers stored in memory.
2. To view the list of unreturned ring-no answer number, press the
preprogrammed CID button on your telephone. Your LCD will
display the calling number, date, and time the call came in. The
most recent call appears first in the list.
3. Press the CID button each time you wish to display the next most
recent ring-no answer call to your line.
4. To dial one of the numbers in the redial queue, press the SAVED
NUMBER REDIAL button. The system will automatically dial
the number.
Depending on your system programming, when a call is returned it might
remain in the ring-no answer queue or the system might delete it from
the ring-no answer queue. Your system installer can tell you how the
feature is programmed. If the system is programmed to leave a returned
number in the redial queue, the display will show a ✳ next to numbers
that have been returned.
• To determine who viewed the number and returned the call,
1. Press ✳.
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GCA70–250
Sending And Receiving Non-Verbal Messages
Sending And Receiving
Non-Verbal Messages
8
8.1 Message Waiting Light and Messaging
If the system installer designates your LCD speakerphone as a central
message desk or programs it to have message-wait originate ability, you
can turn on the message-waiting light of any other telephone. This light
lets that telephone user know that you have a message for him or her. In
addition to the message waiting light, leaving a message indication at a
station that is a prime intercom, also causes the dial tone at that station to
sound in a broken manner when the station user takes his or telephone
off-hook.
If a telephone that receives a message has a DSS button that is
programmed to call the station that left the message, the light next to that
DSS button on the message-receiving station will flash.
• To turn on the message-waiting light (and a broken dial tone) at
another station that is idle or busy,
1. Press INTERCOM.
2. Dial ✳ 3.
3. Dial extension number of station to be alerted. The
message-waiting light of called station will flash.
• You can also turn on the message-waiting light and broken dial
tone at another station when that station is busy,
1. Hear the busy tone and remain on the line.
2. Press MSG.
3. Hang up.
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Sending And Receiving Non-Verbal Messages
GCA70–250
• To turn off the message waiting light at a busy or idle station,
1. Press INTERCOM.
2.
Dial # 3.
3. Dial extension number of station that was alerted. The
message-waiting light of called station will turn off.
• To turn off the message-waiting light during message-delivering
conversation,
1. Press INTERCOM once if off-hook, twice if on-hook.
NOTE: Only the person who sent the message and the person
receiving the message can turn the indicator off.
• To receive a message at an alerted station,
1. Observe flashing message waiting light and the LCD message
indicating who called for you.
2. Press CALL to dial the messaging station automatically,
—OR—
press CLEAR to clear the message from your station.
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GCA70–250
Sending And Receiving Non-Verbal Messages
8.2 Sending LCD Messages
You can set system-supplied messages at your station to be received and
displayed by a calling LCD speakerphone. These messages give the
caller information on your telephone status. Get a list of the available
messages from the attendant and write them on the blank chart on the
next page.
• To turn on a message from your telephone,
1. Press INTERCOM, then dial ✳ 0 2.
2. Dial the desired code number from your message list (01–30) on
the next page. Alternately you can use the HOLD button to scroll
through the available messages and dial # when you scroll to the
message you want to use. If you use the default messages Back at
and Call, add to them as follows:
For Back at message, dial the code for time numbers and colon
from dialing codes table (for example, dial # 00 01 29 04 05 for
the time 01:45).
For Call message, dial code for telephone number of where you’ll
be (for example, dial # 09 07 08 15 02 02 00 00 for the number
978–2200.
3. Press #, then press SPEAKER to end message.
4. Intercom light flashes.
• To turn off the message and your intercom light,
1.
Press INTERCOM, then dial # 0 2.
Dialing Code Table
Character
Dialing Code
Character
Dialing Code
1
2
3
4
5
6
7
01
8
9
0
08
02
03
04
05
06
07
09
00
12
15
29
space
–
:
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Sending And Receiving Non-Verbal Messages
GCA70–250
LCD MESSAGE LIST
(Write the attendant supplied messages here.)
Dial Code
01
Message
Back at (default message 1)
02
Call (default message 2)
03
Ask them to hold (default message 3)
Take a message (default message 4)
I will call back (default message 5)
04
05
06
07
08
09
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
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GCA70–250
Sending And Receiving Non-Verbal Messages
8.3 Sending Response Messages
By programming one or more RESPONSE MESSAGE buttons on your
LCD speakerphone, you can respond with a variety of messages to many
calling situations. For example, if you call another station and receive a
busy signal or no answer, you can send one of 30 system-supplied
messages, or you can send the same message each time the situation
arises. Further, you may at times receive intercom or SOHVA calls that
you decide not to answer, and you can send a message to the display of
the calling LCD speakerphone for the caller to read.
If you program a scrolling RESPONSE MESSAGE button at your
telephone, you may use it to scroll through and select any of the system’s
messages to send, allowing you to send a different message every time.
If you program a fixed RESPONSE MESSAGE button, you can send
the same message every time in response to a situation, which saves you
the trouble of scrolling to the message you want to send.
This section tells you how to use the RESPONSE MESSAGE button(s)
to send messages to other LCD speakerphones. Refer to section 10.1 for
instructions on programming the RESPONSE MESSAGE button(s).
• To send an LCD message when you call and receive busy signal
or no answer,
1. While still on the call, press the appropriate fixed RESPONSE
MESSAGE button to send a preselected message (Call [your
name], for example) to the other telephone,
—OR—
while still on the call, press the scrolling RESPONSE MESSAGE
button to scroll through the system-supplied messages.
2. Press # when your display shows the message you wish to send
(the message will then be displayed at the called telephone).
NOTE: For the example in step 1, you would use default message 2.
Your name would then be added from the station name
programming done by the installer.
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Sending And Receiving Non-Verbal Messages
GCA70–250
• To send an LCD message to a caller who has initiated a SOHVA
or intercom call from another LCD telephone,
1. Hear the SOHVA tone or voice announcement in your handset or
headset.
2. Press the appropriate fixed RESPONSE MESSAGE button to
send a preselected message (I Will Call Back, for example) to the
calling telephone,
—OR—
while still on the call, press the scrolling RESPONSE MESSAGE
button to scroll through the system-supplied messages.
3. Press # when your display shows the message you wish to send
(the message will then be displayed at the calling telephone and
the SOHVA call will be terminated).
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GCA70–250
Programming Your Telephone
Programming
Your Telephone
9
9.1 Programming For Speed Dialing
Speed dialing is a feature that lets you:
store and dial lengthy numbers using one or two buttons,
store and dial intercom numbers of frequently called telephones,
store frequently used feature codes.
•
•
•
You can store numbers for speed dialing at the following locations:
at any programmable button that is not now assigned as a line button
or other feature by the system administrator or installer,
•
at the keypad numbers 0–9 (primary level only),
•
•
on a secondary level at any of the programmable button locations.
Before you begin programming, write down the intercom or outside line
you will use and the number digits that you are storing. Then, as you
program the speed dial numbers, write the first and second level numbers
on your telephone’s ID strips. You can also fill out the charts on the next
page, if you wish, for a personal record of your stored numbers.
NOTE: The Federal Communications Commission (FCC) requires
that when programming emergency numbers and(or) making
test calls to emergency numbers:
1. Remain on the line and briefly explain to the dispatcher the
reason for the call;
2. Perform such activities in the off-peak hours, such as early
morning or late evening.
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Programming Your Telephone
GCA70–250
Speed Dial Numbers
(Programmable Buttons)
1
13
14
15
16
17
18
19
20
21
22
23
24
2
3
4
5
6
7
8
9
10
11
12
Personal Speed Dial Numbers
(Keypad Buttons)
1
2
3
4
5
6
7
8
9
10
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GCA70–250
Programming Your Telephone
9.2 Storing Speed Dial Numbers
• To store an outside number as a speed dial number, follow the
display prompts and proceed as follows:
NOTE: Programming overwrites existing speed dial numbers at button
locations.
1. Press OPTIONS.
2. Press NEXT until SDIAL option appears.
3. Press SDIAL to choose speed dial programming.
4. Press programmable button or dial pad button (0–9) to choose
storage location (remember, to access second level storage at a
programmable button, press SHIFT first).
5. Make your speed dial route selection choice from the following
list:
press line button to select outside line,
dial 00 to select prime line or last line used,
dial 01–16 to select line group,
•
•
•
•
press INTERCOM button or dial 8 to select intercom.
6. Dial number (up to 16 digits long—include ✳ and # if needed).
NOTE: You may need a pause between numbers to compensate for
differences in response time between your system and the host
system (ask your attendant about this). To store a pause, press
HOLD, then continue dialing. If your system is behind a host
system that needs a hookflash to access a feature, press TAP to
store a hookflash, then continue dialing.
If you need to erase the typed digits appearing in your display
to correct them, press BKSP once for each digit to be removed.
7. Press SAVE to store the number.
8. Press next location button and store next number, repeat previous
steps until all numbers are stored,
—OR—
press EXIT.
10. Press SPEAKER to end.
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Programming Your Telephone
GCA70–250
9.3 Storing DSS Numbers
To store an intercom number as a DSS number,
•
NOTE: Storing DSS numbers at button locations will overwrite any
previously stored numbers.
1. Press OPTIONS.
2. Press NEXT until the DSS option appears.
3. Press DSS.
4. Press programmable button to choose DSS location.
5. Dial extension number.
6. Press next location button and store next DSS number.
7. Repeat the previous step until all DSS numbers are stored,
—OR—
press EXIT.
8. Press SPEAKER to end.
Write Your DSS Numbers On This Chart
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GCA70–250
Programming Your Telephone
9.4 Using The Feature Buttons
You can create feature access buttons to make operation easier. To do
this, use the interactive buttons to select the feature you want to store,
and then store it on a programmable button (see the instructions on the
next page).
Account Code Button (ACCT)—allows you to enter an account code
for call record purposes.
Auxiliary Pager (APAGE)—selects external pager operation through
the auxiliary jack.
Auxiliary Recorder (ARECD)—selects tape recorder operation through
the auxiliary jack.
Auxiliary Ringer (ARING)—selects auxiliary ringer operation through
the auxiliary jack.
Call Forward Button (CFWD)—allows you to forward all of your calls
to another telephone.
Camp-On With Automatic Call Back (CAMP)—allows you to camp
on to a station. The system calls you back as soon as the called station
becomes idle or occupied.
Camp-On (Call Waiting) (CAMP)—when calling a busy station, this
feature allows you to send a call waiting tone to the station and to wait
on-line for a reply.
Clear Features (CLEAR)—clears a currently active or engaged feature.
Do Not Disturb Button (DND)—prevents other telephones from ringing
your telephone.
Group Listen Button (GPLSN)—allows others to hear a conversation
over the telephone speaker while you use the handset or headset; the
distant party can hear only the conversation transmitted through the the
handset or headset microphone.
Headset (HDSET)—enables headset operation through the auxiliary
jack.
Music Button (MUSIC)—allows you to enable or disable background
music; also allows you to choose from two pre-programmed music
sources.
Page Button (PAGE)—provides one-button access to paging.
Park Button (PARK)—parks calls in preselected park orbit.
Pick-Up Button (PCKUP)—allows you to pick up a call ringing
elsewhere in your system.
Privacy Release Button (PRIV)—releases privacy for current call.
Saved Number Redial Button (SAVE)—redials the last number saved
at this button location (good for short-term storage).
Voice-Announce Block Button (VAB)—blocks voice announcements.
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Programming Your Telephone
GCA70–250
• To create a feature access button,
1. Press OPTIONS.
2. Press NEXT until the FEAT option appears.
3. Press FEAT.
4. Press NEXT repeatedly until desired feature choice is displayed.
5. Press one of the buttons below the current display to choose
desired selection.
6. Respond to any menu prompts associated with feature (such as
all-call or zone 1 to 9 for PAGE).
7. Press programmable button for storage location.
8. Press FEAT again to program the next feature.
9. Repeat last two steps until all features are programmed,
—OR—
press EXIT to end programming.
• To clear a feature button assignment,
1. Repeat the above procedure, but press CLEAR before pressing
storage location button.
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GCA70–250
Programming Your Telephone
9.5 Storing The Response Message Button
You may program a RESPONSE MESSAGE button, which allows you
to send an LCD message to a caller who has initiated a SOHVA or
intercom call from another LCD telephone, or to send an LCD message
to another LCD telephone that you call and receive a busy signal or no
answer.
There are two types of RESPONSE MESSAGE buttons you can
program at your station:
A scrolling RESPONSE MESSAGE button lets you choose from 30
system-supplied messages each time you press the button.
•
One or more fixed RESPONSE MESSAGE buttons that will send
the same preselected message every time you press it. If, for example,
you know that you want to send the message I Will Call Back every
time you receive a SOHVA you cannot respond to, program a fixed
RESPONSE MESSAGE button with that message and label the
button accordingly.
•
Before programming, obtain a list of system-supplied messages from
your attendant or system installer so that you can choose an appropriate
message.
• To store a scrolling RESPONSE MESSAGE button, proceed as
follows,
1. Press INTERCOM.
2. Dial ✳✳6.
3. Press programmable button for RESPONSE MESSAGE button
location.
4. Dial 00.
5. Press # to save programming.
6. Press SPEAKER to end.
7. Label button location.
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Programming Your Telephone
GCA70–250
You may save as many different fixed RESPONSE MESSAGE buttons
as you need.
• To store a fixed RESPONSE MESSAGE button,
1. Press INTERCOM.
2. Dial ✳✳6.
3. Press programmable button for RESPONSE MESSAGE button
location.
4. Dial message number (01-30) from list of messages.
5. Press # to save programming.
6. Press SPEAKER to end.
7. Label button location.
NOTE: Your system installer can also program response messages.
9.6 Storing Access Codes
You can store feature access codes at programmable buttons to provide
yourself with one-button access to features that you use quite often. To
find your feature codes of interest, turn to the Quick Reference Guide
that is located at the end of this publication.
Remember, your LCD speakerphone provides interactive buttons that
eliminate almost every need for feature code dialing. Further, the
installer may store frequently-used features at your telephone buttons
and label the buttons with the feature’s mnemonics. Finally, you can
follow the instructions provided in section 9.4 to directly assign feature
buttons without having to store their feature dialing codes.
• To store an access code,
1. Press INTERCOM.
2. Dial ✳✳3.
3. Press programmable button.
4. Dial access code for feature (for example to create a call divert
button, store ✳55 plus an extension number).
5. Press SPEAKER to end.
6. Label button location.
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GCA70–250
Programming Your Telephone
9.7 Setting A Reminder Alert
You can set up to two reminder alerts to sound at your LCD
speakerphone so that you will remember important regular events (a
daily 10:00 meeting or a daily conference call, for example) or
occasional events (classroom training, appointments, etc.).
When an alert sounds at the set time, you will hear four short tone bursts,
which will continue until acted upon. If you are not at your station to
hear the alert when it sounds, your telephone’s ring tone will change to
the alert tone for every incoming call until you respond to the alert.
• To set a reminder alert at your telephone,
1. Press OPTIONS.
2. Press NEXT until the ALERT option appears.
3. Press ALERT.
4. Press 1 or 2 to select available alert designation; if you have
already programmed an alert for 1, press 2 to set a second alert
condition.
5. Press ON (press OFF to turn off an alert that has already been
set).
6. Dial reminder time using the numbers on the dial pad (remember
to add a zero [0] before single digit times: 01 for one o’clock, 02
for 2 o’clock, etc.).
7. Set AM or PM.
8. Press SAVE.
9. Press SPEAKER to quit.
• To respond to an alert after it sounds,
1. Press CLEAR to turn off the alert,
—OR—
press SET to reset the alert for the same time the following day.
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Using The Attendant Features
Using The
Attendant Features
10
10.1 Creating The LCD Messages
System users send and receive non-verbal messages for display on their
LCD speakerphones. Users send these messages so that callers will know
their status. LCD messages are either those that the DXP system
provides or those that you create. The system provides five messages;
you can add up 25 customized messages. You can even store customized
messages in place of the default messages if you wish, thus increasing
the number of custom messages available. Distribute a list of the LCD
messages to the system users for their reference.
• To store the LCD messages, proceed as follows:
1. Write your messages on the chart on page 10–4 (each message
can have up to 16 characters).
2. Use the letter code table on page 10–3 to assign a number to each
character.
3. Write these numbers on the chart line beside the characters in
your message.
4. Press INTERCOM.
5.
Dial ✳ # 0 ✳ 1 2.
6. Dial a message location number (01–30).
7. If a message currently exists at selected location, dial # to clear it.
8. Compose your messages by dialing the two-digit codes that relate
to the letters.
9. Dial # to save message.
10. Repeat previous step until all messages are stored.
11. Press SPEAKER to end.
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Example: Create the LCD message “TAKE MESSAGE” and program it
into message location number 3.
1.
2.
Press INTERCOM, dial ✳ # 0 ✳ 1 2.
Dial 0 3 #.
3. Dial code numbers for message.
81 21 52 32 12 61 32 73 73 21 41 32
T
A
K
E
M
E
S
S
A
G
E
4. Dial # and press SPEAKER to end.
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GCA70–250
Using The Attendant Features
Letter Code Table For LCD Messages
Character
Code
21
22
23
31
32
33
41
42
43
51
52
53
61
62
63
71
11
72
73
81
82
83
91
92
93
13
Character
Code
24
25
26
34
35
36
44
45
46
54
55
56
64
65
66
74
14
75
76
84
85
86
94
95
96
16
Character Code
A
B
C
D
E
F
a
b
c
SPACE
12
17
18
19
27
28
29
01
02
03
04
05
06
07
08
09
00
;
/
d
e
“
.
f
,
G
H
I
g
h
i
:
1
2
3
4
5
6
7
8
9
0
J
j
K
L
M
N
O
P
k
l
m
n
o
p
q
r
Q
R
S
s
T
U
V
W
X
Y
Z
t
u
v
w
x
y
z
LCD Speakerphone Reference Manual 10 – 3
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Using The Attendant Features
GCA70–250
LCD Message List
Letter Codes
Msg.
—
Message Text
Sample
73 24 64 74 56 35
01*
02*
03*
04*
05*
06
07
08
09
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
Back at
Call
Ask them to hold
Take a message
I will call back
* System generated message—you can store a custom message
in its place as needed.
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GCA70–250
Using The Attendant Features
10.2 Disabling A Station
You can disable a station and make it unavailable for system use if it
becomes unusable for some reason.
• To disable a station,
1. Press INTERCOM.
2.
Dial ✳ # 0 ✳ 5 2.
3. Dial station number as follows to choose station, dial 1001–1480
for stations 1–480.
4.
Press # to disable the station (LCD speakerphone displays a ✳ to
indicate it is disabled).
5. Press SPEAKER to end.
• To re-enable station,
1. Repeat the previous procedure.
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10.3 Disabling A Telephone Line
You can disable a line and make it unavailable for system use if it
becomes unusable for some reason.
• To disable a line,
1. Press INTERCOM.
2.
Dial ✳ # 0 ✳ 3 2.
3. Dial code as follows to choose line:
dial 1#–99# for lines 1–99,
•
•
dial 100–128 for lines 100–128.
NOTE: If the desired line code is less than three digits, you must dial #
once after you dial the line code. For example, dial 1# for line
1 or 19# for line 19.
4.
Press # to disable line (LCD speakerphone displays a ✳ to
indicate a disabled line).
5. Press SPEAKER to end.
• To re-enable line,
1. Repeat the previous procedure.
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10.4 Enabling Or Disabling Message Waiting
You can enable or disable the message-waiting feature that was assigned
to a user through their class of service (COS) programming.
• Disable a user’s message-waiting feature,
1. Press INTERCOM.
2.
Dial ✳ # 0 ✳ 4 1 7.
3. Dial the user’s COS number.
4. Dial # to disable the user’s message waiting feature.
5. Press SPEAKER to end.
• To re-enable the message-waiting feature for the originally
assigned user,
1. Repeat the previous procedure.
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10.5 Naming The System Telephones
You can assign a name that is either a personal name or a group name to
each system telephone. This name can be up to seven letters in length
and will show up in the user’s display and/or in the called party’s display.
You can compose a valid name from any alpha-numeric character;
however, the first character of a display name must be an alphabetic
character. Typical names could be SRVC, MKTG 1, K SMITH.
When appropriate programming action has been taken by the installer, a
second line showing the personal intercom number of the calling station
is also displayed. A typical example could be:
M JONES
1482
• Name the system telephones as follows:
1. Use letter code table (page 10–9) to compose names for all
telephones requiring them (up to seven letters per name are
allowed) and record the names on the station name record (pages
10–10 and 10–11).
2. Press INTERCOM.
3.
Dial ✳ # 0 ✳ 5 3.
4. Select telephone to be named by dialing the extension number
(dial number plus # if extension number is less than four digits).
5.
Dial # to clear any current entry.
6. Dial two-digit codes that correspond to letters in name (station
names must begin with a letter).
7.
8.
Dial # to save name or save cleared name.
Dial next extension number (plus # if less than four digits), dial #
to clear current entry, dial codes for letters, dial # to save.
9. Repeat previous step until all telephones are named.
10. Press SPEAKER to end.
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Using The Attendant Features
Letter Code Table For LCD Messages
Character
Code
Character
Code
Character
Code
A
B
C
D
E
F
21
22
23
31
32
33
41
42
43
51
52
53
61
62
63
71
11
72
73
81
82
83
91
92
93
13
a
24
25
26
34
35
36
44
45
46
54
55
56
64
65
66
74
14
75
76
84
85
86
94
95
96
16
SPACE
12
17
18
19
27
28
29
01
02
03
04
05
06
07
08
09
00
b
c
;
/
d
e
“
.
f
,
G
H
I
g
h
i
:
1
2
3
4
5
6
7
8
9
0
J
j
K
L
M
N
O
P
k
l
m
n
o
p
q
r
Q
R
S
s
T
U
V
W
X
Y
Z
t
u
v
w
x
y
z
LCD Speakerphone Reference Manual 10 – 9
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Using The Attendant Features
GCA70–250
Station Name Record Sheet
(Copy this sheet if you need more record space.)
Ext.
—
Station Name Letter Codes
73 24 64 74 56 35
Sample
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GCA70–250
Using The Attendant Features
Station Name Record Sheet
(Copy this sheet if you need more record space.)
Ext.
Station Name Letter Codes
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10.6 Naming The Telephone Lines
You can assign names to lines to aid users in identifying the proper line
to use. A line name can be up to seven letters in length and will show up
in the user’s display.
• Name the system telephones as follows:
1. Use letter code table (page 10–13) to compose names for all lines
requiring them (up to seven letters per name are allowed) and
record the names on the line name record (page 10–14).
2. Press INTERCOM.
3.
Dial ✳ # 0 ✳3 3.
4. Dial code to choose line:
dial 1#–99# for lines 1–99,
•
•
dial 100–128 for lines 100–128.
NOTE: If the desired line code is less than three digits, you must dial #
once after you dial the line code. For example, dial 1# for line
1 or 19# for line 19.
5.
Dial # to clear any current name.
6. Dial two-digit codes that correspond to letters in name
(line names must begin with a letter).
7. Dial # to save name or cleared name.
8.
Dial next line number (plus # if less than three digits), dial # to
clear current entry, dial codes for letters, dial # to save.
9. Repeat previous step until all telephones are named.
10. Press SPEAKER to end.
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Letter Code Table For LCD Messages
Character
Code
Character
Code
Character
Code
A
B
C
D
E
F
21
22
23
31
32
33
41
42
43
51
52
53
61
62
63
71
11
72
73
81
82
83
91
92
93
13
a
24
25
26
34
35
36
44
45
46
54
55
56
64
65
66
74
14
75
76
84
85
86
94
95
96
16
SPACE
12
17
18
19
27
28
29
01
02
03
04
05
06
07
08
09
00
b
c
;
/
d
e
“
.
f
,
G
H
I
g
h
i
:
1
2
3
4
5
6
7
8
9
0
J
j
K
L
M
N
O
P
k
l
m
n
o
p
q
r
Q
R
S
s
T
U
V
W
X
Y
Z
t
u
v
w
x
y
z
LCD Speakerphone Reference Manual 10 – 13
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GCA70–250
Line Name Record Sheet
(Copy this sheet if you need more record space.)
Line
—
Line Name Letter Codes
73 24 64 74 56 35
Sample
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10.7 Printing Station Message
Detailed Accounting (SMDA) Reports
The system collects detailed call activity data for all stations and makes
this available to you in various SMDA reports printed on the system’s
printer.
The all records report includes all stored records and is not sorted by any
particular group as are the station, line, and account reports. This report
is arranged in chronological order.
The station report shows all calls that the station user has made and
received along with totals and averages. This report is sorted by station
number.
The line report shows the number of calls, total minutes busy, number of
incomplete calls, and cost for each line. The line report also summarizes
line group activity as well.
The account code report shows the same information as the station
report except that the records are based upon each account code.
As an alternative to requesting specific reports as you want them, you
can request the system to generate automatic reports. The type of report
and time of day the report is to be printed is programmed by the installer.
You can view the number of free records or you can delete all stored
records to insure that only the latest records are being stored or to
provide a known starting point for record storage.
Finally, as the system’s memory reaches 95% of capacity, all reports are
printed automatically.
• To obtain the all records printout,
1. Press INTERCOM.
2.
Dial ✳# 0 ✳ 8 2.
3. Dial 1.
4. Dial # to start printout.
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• To obtain station reports with call information sorted by stations,
1. Press INTERCOM.
2.
Dial ✳# 0 ✳ 8 2.
3. Dial 2.
4. Enter station number,
—OR—
dial # for all stations.
5. Dial # to start printout.
• To obtain line reports with call information sorted by lines,
1. Press INTERCOM.
2.
Dial ✳# 0 ✳ 8 2.
3. Dial 3.
4. Enter line number,
—OR—
dial # for all lines.
5. Dial # to start printout.
• To obtain account reports with call information sorted by
account numbers,
1. Press INTERCOM.
2.
Dial ✳ # 0 ✳ 8 2.
3. Dial 4.
4. Enter account code,
—OR—
dial # for all accounts.
5. Dial # to start printout.
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• To obtain a printout of the automatic report (if programmed)
regardless of time and date set by installer),
1. Press INTERCOM.
2.
Dial ✳# 0 ✳ 8 2.
3. Dial 6.
4. Dial # to print automatic report.
• To delete past records from system memory (if allowed by system
programming),
1. Press INTERCOM.
2.
Dial ✳ # 0 ✳ 8 2.
3. Dial 7.
4. Dial # to delete past records.
• To view number of free records,
1. Press INTERCOM.
2. Dial ✳# 0 ✳ 8 2.
3. Dial 8.
• To abort reports,
1. Press INTERCOM.
2.
Dial ✳# 0 ✳ 8 2.
3. Dial 9.
4. Dial # to abort reports.
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10.8 Setting The Night Transfer Of Ringing Mode
You can enable an operating mode that automatically transfers all
incoming calls to a particular telephone or group of telephones for
answering.
• To enable or disable the night transfer of ringing mode,
1. Press INTERCOM.
2.
Dial ✳# 0 ✳ 0 3.
3. Dial 1 to enable the feature,
—OR—
dial 2 to disable the feature.
4. Press SPEAKER to end.
NOTE: Your system installer can program a button on your telephone
that will enable or disable night transfer of ringing with one
touch. If you have this button, the BLF light next to the button
will flutter when night transfer of ringing mode is enabled.
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Using The Attendant Features
10.9 Setting The System Clock
The system clock provides a date and time for display at LCD
speakerphones connected to the system.
• To program the system clock for current date and time,
1. Press INTERCOM.
2.
Dial ✳# 0 ✳ 0 1.
3. Dial two digits (01–12) for month.
4. Dial two digits (01–31) for day.
5. Dial two digits (00–99) for year.
6. Dial two digits (00–23) for hour.
Example: 8:15 PM = 2015 (enter 20 for hour)
7. Dial two digits (00–59) for minute.
Example: 8:15 PM = 2015 (enter 15 for minute)
8.
Dial # to save.
9. Press SPEAKER to end.
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GCA70–250
10.10 Storing The System Speed Dial Numbers
You can store up to 500 system speed dial numbers at your attendant
telephone. Typically, these are numbers that are frequently called by
many different users and emergency numbers that you want readily
available to everyone. Distribute a list of these stored numbers to the
system users.
• To program system speed dial numbers,
1. Record the following information on the system speed dial record
sheet:
✳ the dialing code of the storage location (000–999),
✳ the line that will be used to access each outside number,
✳ the telephone numbers you are storing.
2. Press INTERCOM.
3. Dial ✳ # 0 ✳ 0 2.
4. Dial code for storage location (000–999).
5. Dial code to make your speed dial route selection choice from the
following list:
NOTE: If the code for the desired line is less than three digits, dial #
once after you dial the line code. (For example, dial 1# for line
1 or 19# for line 19.) dial 1#–99# to select lines 1–99
dial 1#–99# to select lines 1–99,
dial 100–128 to select lines 100–128,
dial 801–816 to select line groups 1–16,
dial 000 to select prime or last line used,
dial 888 to select intercom.
6. Dial the number to be stored (up to 32 digits long—include ✳ and
# if needed).
NOTE: You may need a pause between numbers to compensate for
differences in response time between your system and the host
system. To store a pause, press HOLD, then continue dialing.
If your system is behind a host system that needs a hookflash
to access a feature, press TAP to store a hookflash, then
continue dialing.
7. Press TRANSFER/CONFERENCE to store number.
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Using The Attendant Features
8. Dial next storage location, store line choice and speed dial
number, and press TRANSFER/CONFERENCE.
9. Repeat previous step until all numbers are stored.
10. Press SPEAKER to end.
NOTE: On some earlier systems, the available system speed dial codes
are ✳100–✳299 and ✳100–✳599.
System Speed Dial Record Sheet
(Copy this sheet if you need more record space.)
Loc Line Number
Loc Line Number
Loc Line Number
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GCA70–250
10.11 Transferring The Attendant Calls
To The Alternate Attendant Telephone
The system installer can arrange for another telephone to serve as an
alternate attendant location. You can transfer all calls that would ring at
your telephone to this alternate attendant telephone whenever you wish
to do so.
• To choose an alternate attendant’s station to receive your
forwarded calls,
1. Press INTERCOM.
2.
Dial ✳ # 0 ✳ 0 4.
3. Dial your station number, then press #.
4. Dial the number of the alternate attendant station, then press #.
5. Press SPEAKER to end.
• To transfer calls that would normally ring at your station to the
alternate attendant you’ve selected,
1. Press the installer-programmed ALTERNATE button. (Your
LCD will display “Alternate” and the extension number of the
alternate attendant.)
• To return ringing of calls to your telephone,
1. Press the installer-programmed ALTERNATE button again.
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10.12 Using The Overflow Transfer
By using this feature during peak calling periods, calls that normally ring
at your station will also ring at the overflow station. If the installer has
programmed the OVERFLOW feature access button, you can press this
button to select overflow transfer. You can either change the overflow
station selected by the installer, or if none was selected, you can enter
your own selection from your station.
• To set the overflow transfer feature,
1. Press the installer-programmed OVERFLOW button. If an
overflow attendant is programmed, the light next to the
OVERFLOW button will illuminate, and incoming calls will ring
at both stations.
• To designate an overflow station,
1. Press INTERCOM.
2.
Dial ✳ # 0 ✳ 0 5.
4. Dial overflow station number:
dial 1001–1480 for stations 1–480.
•
• To cancel the overflow transfer feature,
1. Press the OVERFLOW button again.
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GCA70–250
10.13 Using The Digital Voice Announce Option
The Digital Voice Announce (DVA) is an optional external device. It
stores pre-recorded announcements and messages and plays them for
incoming callers during their calls.
You must record the messages that the DVA plays to the callers in one of
two ways: either by delivering them from the telephone handset at your
attendant station or by playing the contents of a professionally-supplied
tape recording into the DVA memory (see your system installer for tape
recorder connection details).
There are 13 unique messages. The first five (plus day and night routing
messages) are divided into four separate message types. The total
message time is two minutes and you can divide this time as necessary
among all the messages or use the entire two minutes for one message if
needed.
Because of the time constraints, it is a good practice to script your
messages ahead of time so that you can read them aloud in a clear and
concise manner as you store them in the DVA memory.
As the number of calls increase, you can add more DVAs to handle the
additional callers. You can then record the same message on several
DVAs by entering the replicate value (see step 6 on the following page).
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GCA70–250
Using The Attendant Features
• To record a DVA message,
1. Press INTERCOM.
2. Dial ✳ # 0 ✳ 0 6.
3. Dial 1.
4. Choose voice source,
dial 1 to speak message into handset,
•
•
•
dial 2 to play tape into music-on-hold jack,
dial 3 to play tape into background music jack.
5. Dial 10–43 to choose message type (see Table Of Messages on
pages 164 and 165 for message type list).
NOTE: As soon as you perform the next step, the two-minute timer
starts running. Be ready to speak your message or press the
PLAY button on the tape recorder as soon as you dial the
replicate choice.
6. Dial 1–9 to choose number of times to replicate message.
7. Speak your message (or press the PLAY button on the tape
recorder when you’re using pre-recorded messages).
8. Press # to end message.
9. Listen as system automatically plays the message for verification
at your attendant station.
10. Press # to stop verification playback.
11. Repeat procedure until you’ve recorded all messages,
dial 10–43 to choose next message type,
dial 1–9 to choose replicate quantity (timer starts),
speak your message (or press the PLAY button
on the tape recorder),
•
•
•
•
•
•
press # to end message,
hear automatic playback of message.
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Using The Attendant Features
GCA70–250
• To play a previously recorded DVA message,
1. Press INTERCOM.
2. Dial ✳ # 0 ✳ 06.
3. Dial 2.
4. Dial 10–43 to choose message type (see Table Of Messages on
pages 10–28 and 10–29 for message type list).
5. Listen as system automatically plays the message for verification
at your attendant station.
6. Press # to stop verification playback.
7. Dial 10–43 to choose next message type to hear.
• To copy a previously recorded DVA message,
1. Press INTERCOM.
2. Dial ✳ # 0 ✳ 0 6.
3. Dial 3.
4. Dial 10–43 to choose message type (see Table Of Messages on
pages 10–28 and 10–29 for message type list).
5. Dial 1–9 to choose number of times to copy message.
6. Dial 10–43 to choose next message number and type.
NOTE: If your installer has connected more than two DVAs to the
system, the system automatically selects the DVA that will
receive the copied message. Likewise, the system automatically
selects the DVA that it uses for playing back the message to a
caller. Additional DVAs become a shared resource for the
system’s memory and are not dedicated to particular lines.
• To delete a previously recorded DVA message,
1. Press INTERCOM.
2. Dial # 0 0 6.
3. Dial 4.
4. Dial 10–43 to choose message type (see Table Of Messages on
pages 10–28 and 10–29 for message type list)—system prompts
for confirmation.
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Using The Attendant Features
5. Dial 937 to confirm delete,
—OR—
dial ✳ to deny delete.
6. Dial 10–43 to choose next message type to delete.
• To completely erase all DVA messages (format the DVA),
1. Press INTERCOM.
2. Dial ✳ # 0 ✳ 0 6.
3. Dial 5.
4. Dial 1–192 to choose DVA port (your installer can identify the
DVA ports for you if necessary).
5. Dial 937 to confirm formatting,
—OR—
dial ✳ to deny formatting.
6. Dial 1–192 to choose next DVA port to format.
LCD Speakerphone Reference Manual 10 – 27
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Using The Attendant Features
GCA70–250
Table Of DVA Messages
Record DVA messages (types 10 through 25) here.
(Copy this sheet if you need more record space.)
Number* Message Type
Message
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
Welcome Greeting 1
Welcome Greeting 2
Welcome Greeting 3
Welcome Greeting 4
Day Main Menu 1
Day Main Menu 2
Day Main Menu 3
Day Main Menu 4
Night Main Menu 1
Night Main Menu 2
Night Main Menu 3
Night Main Menu 4
Recall No Answer 1
Recall No Answer 2
Recall No Answer 3
Recall No Answer 4
* The numbers in the first column index messages within the system. (For example, enter
12 to record Welcome Greeting 3.) The numbers 1 through 4, appearing as part of the
message-type name, group similar types of messages together. (For example, if your
company has several departments you might assign all group 1 messages to the sales
department and all group 2 messages to the customer service department.)
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GCA70–250
Using The Attendant Features
Table Of DVA Messages
Record DVA messages (types 26 through 43) here.
(Copy this sheet if you need more record space.)
Number* Message Type
Message
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
Recall Busy 1
Recall Busy 2
Recall Busy 3
Recall Busy 4
Please Hold
Password Prompt
Account Code
Dial Feature
Day Routing 1
Day Routing 2
Day Routing 3
Day Routing 4
Night Routing 1
Night Routing 2
Night Routing 3
Night Routing 4
Reminder Prompt
Digit Collection
Note 1: Number 42, Reminder Prompt is used in DISA applications to prompt callers, who are
making a line to line connection through the DXP, to dial a code. This allows the caller to continue
the connection. See your system installer for details.
Note 2: Number 43, Digit Collection is used in computer telephony applications to
prompt callers to enter a string of digits such as a social security number. These digits access a
data base causing data about the caller to be displayed on the called party’s computer screen. See
your system installer for details.
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Using The Attendant Features
GCA70–250
10.14 Using The Special Attendant Buttons
In addition to the many feature buttons the system can make available to
any station, the DXP provides the attendant position with several
special-purpose feature buttons to enhance call processing. These
special-purpose buttons are described below:
Alternate Button: When an attendant presses this button, all calls
normally routed to his or her telephone are then routed to an alternate
attendant’s telephone instead. In some cases, your alternate attendant
will be able to route all calls to a third alternate attendant.
Both Button: This button provides a means for an attendant to establish
a conference between the attendant’s station, a current call, and the last
call that was placed on hold.
Overflow Button: When an attendant presses this button, calls that
normally ring at the attendant’s telephone also ring at an overflow
attendant’s station.
Queue Button: When multiple calls are ringing or are on hold at an
attendant’s station, the system places them in a queue. The attendant can
use this button to determine how many calls are queued awaiting service.
Serial Call Button: When a caller wishes to speak to more than one
person, the attendant uses this button to place the caller in a serial mode
of multiple transfers to each desired party. In the serial mode the system
automatically transfers the caller to another party as soon as a present
party hangs up. The system places the caller in the serial mode as soon as
the attendant hangs up.
Test/Busy Button: This button provides the attendant with a means to
test the status of specific lines. Attendants can use this button to
determine whether individual lines are idle, busy or on hold. When this
button is used, the line is seized if it was idle.
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GCA70–250
Using The Attendant Features
• To forward all calls to an alternate attendant,
1. Press the installer-programmed ALTERNATE button. If an
alternate attendant is programmed, the light next to the
ALTERNATE button will illuminate and the LCD will indicate
the location of the alternate attendant.
• To cancel the alternate mode,
1. Press the ALTERNATE button again.
• To establish a conference between the attendant station, a held
call, and an active call,
1. Press the installer-programmed BOTH button.
• If you wish to cancel the conference condition and return one of
the lines to hold,
1. Press HOLD.
2. Press the line button for the held call you wish to re-engage. The
other line remains on hold at your telephone.
• To direct incoming calls to an overflow attendant during peak
calling periods,
1. Press the installer-programmed OVERFLOW button. If an
overflow attendant is programmed, the light next to the
OVERFLOW button will illuminate, and incoming calls will ring
at both stations.
• To cancel,
1. Press the OVERFLOW button again.
LCD Speakerphone Reference Manual 10 – 31
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Using The Attendant Features
GCA70–250
• To determine how many calls are queued at the attendant
position and awaiting service (on hold, parked, or ringing),
1. Press the installer-programmed QUEUE button. The display will
indicate how many calls are in the ring queue and the hold queue,
respectively. The displayed information remains in the LCD
window momentarily.
NOTE: Hold recalls, transfer recalls and park recalls are counted in
the ring queue and not the hold queue.
• To place an active call in a serial transfer,
1. Press the installer-programmed SERIAL button (the LCD will
read “0 SERIAL EXT:”, with the first digit indicating how many
intercom numbers are already entered; the “EXT:” indicates a
prompt for another intercom number to be placed in the serial).
2. Dial intercom number or press associated DSS button.
3. Repeat to add up to two more extensions to the serial.
4. Press SPEAKER to end. Serial transfer begins.
• To determine the status of individual lines (idle, busy or on hold),
1. Press the installer-programmed TEST/BUSY button (the LCD
will display the prompt Enter Line:).
2. Dial the line number to be tested (001–128). If the line is idle,
you will hear a dial tone; if the line is busy, the LCD will display
Busy with xxx ; if the line is on hold, the LCD will display On
Hold at xxx (xxx = line number).
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GCA70–250
Using The Attendant Features
10.15 Viewing The System Status Log
The system status log gives you information about the status of your
system. Status log entries include: system reset, parity (port number),
(port number) removed, manual reset, and software reset. Your installer
must program a SYSTEM STATUS button on your telephone to provide
you with access to the log display. The light located next to the button
serves as the SYSTEM STATUS light. If the light turns on, it alerts you
to enter the log viewing mode by pressing the SYSTEM STATUS button.
If your system includes T1 telephone line service, your telephone may
display a T1 status log as well as the system status log. The T1 status log
entries include those transmission errors that exceed their
installer-programmed thresholds.
The installer may arrange for the system to sound an external audible
alarm (or turn on an external visual alarm) if certain alarm conditions
occur with the T1 service— it is the installer’s choice whether the
external alarm is audible or visual. If a T1 alarm occurs, you must take
action to turn off the alarm device.
View the status logs by scrolling through them using the interactive
buttons on your telephone. Although you can view a status log and turn
off the T1 alarm, your installer must turn off your SYSTEM STATUS
light. After viewing a log (and also turning off the external T1 alarm if
necessary), inform the system administrator or installer that a system
status or T1 alarm condition has occurred, and describe to him or her the
displayed log details.
LCD Speakerphone Reference Manual 10 – 33
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Using The Attendant Features
GCA70–250
• To view the log,
1. Press the SYSTEM STATUS button (the button flashes red when
the log contains entries).
2. Press the SYSTEM interactive button to display the most recent
system status log entry,
—OR—
press T1 interactive button to display the most recent T1 log entry.
3. Press the INFO interactive button to display the time and date of
the current entry.
4. Press the REV interactive button to display the previous entry.
5. Press the FWD interactive button to display the next (more
recent) entry.
• To display the number of entries in the log,
1. Press the # button at any time.
• To exit the log viewing mode,
1. Either press the SPEAKER button, press the hookswitch, or wait
for the 15-second timeout.
• To turn off the external T1 alarm,
1. Press INTERCOM.
2. Dial # 0 9.
3. Press SPEAKER to end.
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GCA70–250
Using The Attendant Features
10.16 Operating Your Telephone
With A DSS/BLF Console
The IB64X, IB48X, and IB24X DSS/BLF consoles have additional
buttons and status lights that extend the memory button capability of an
adjacent companion telephone. The buttons can be programmed for
automatic dialing (speed dial) or direct station selection (DSS) with busy
lamp field (BLF) using the instructions provided previously in this guide.
When the installer assigns a DSS/BLF console to a station port, the
system recognizes it as such and automatically clears (blanks) the
console buttons so that you can store numbers at the buttons as you need
them.
ib64x
IB64X DSS/BLF Console
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Using The Attendant Features
GCA70–250
10.16.1 Accessing The Button Levels
The IB24X and IB48X DSS/BLF consoles have four levels of buttons,
quadrupling the consoles’ button capacity. The four buttons at the bottom
of each console allow you to select which button level is currently active.
To change button levels, press one of the buttons at the bottom of the
console. The leftmost button activates level 1, the next button activates
level 2, etc. A light beside the appropriate button lights to indicate which
level is currently active.
ib48x
ib24x
Level access buttons
Level access buttons
IB24X DSS/BLF Console
IB48X DSS/BLF Console
10 – 36 LCD Speakerphone Reference Manual
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GCA70–250
Troubleshooting Your Telephone
Troubleshooting
Your Telephone
11
Symptom
INTERCOM light flashing.
Possible Cause
Your messaging is set. Press
INTERCOM, then dial # 02 and
hang up.
HOLD light flashing with no line Another telephone has activated
on hold.
your message waiting light. Press
INTERCOM and then press
HOLD to retrieve message. This
action will call party who activated
light. Once you have received
message, party who activated light
(while still talking to you) must
press INTERCOM to turn off the
light.
MUTE light on.
MUTE is activated. To cancel,
press MUTE.
SPEAKER light on steady.
Background music feature
activated even though the system
does not provide background
music. To cancel, press
INTERCOM then dial # 1.
Error Tone
(three steady tones)
May occur when incorrect buttons
are pressed during speed dial
programming. For example, if a
button has a line assigned to it,or
was not enabled for speed dial
programming by the installer.
You can not receive a voice
announce call.
Voice announce block has been
activated. To cancel, press
INTERCOM then dial # 2.
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GCA70–250
Index
Index
A
Section
Access Codes, Storing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9–8
Account Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–4
Adjusting The Display Contrast. . . . . . . . . . . . . . . . . . . . . . . . . . . 7–1
Adjusting The Telephone Pedestal. . . . . . . . . . . . . . . . . . . . . . . . 1–16
Answering Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–1
Answering Calls At Monitored Stations . . . . . . . . . . . . . . . . . . . . 2–3
Answering Intercom Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–2
Answering Night-Transferred Calls. . . . . . . . . . . . . . . . . . . . . . . . 2–4
Answering Outside Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–1
Attendant Buttons, Using The Special. . . . . . . . . . . . . . . . . . . . 10–30
Attendant Features, Using The. . . . . . . . . . . . . . . . . . . . . . . . . . . 10–1
Authorization Codes, Entering. . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–5
Automatic Redial Feature. . . . . . . . . . . . . . . . . . . . . . . . . . 3–5 — 3–6
Automatic Set Relocation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–29
Auxiliary Jack, Using The . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–20
B
Blocking Voice-Announce Calls . . . . . . . . . . . . . . . . . . . . . . . . . . 7–1
Busy Button Inquiry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–2
Busy Line And Station Status, Displaying. . . . . . . . . . . . . . . . . . . 7–2
Button Functions, Displaying. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–3
Button Levels, Accessing On DSS/BLF Consoles. . . . . . . . . . . 10–36
Button Query . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–3
C
Call, Listening Over The
Telephone Speaker (Group Listening) . . . . . . . . . . . . . . . . . . . . 7–7
Call, Making A Non-Private. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–8
Call, Overriding At Another Station. . . . . . . . . . . . . . . . . . . . . . . 3–13
Call Pick-Up, Making A. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–5
Call Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–12
Caller ID Feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–31
Calls, Answering At Monitored Stations . . . . . . . . . . . . . . . . . . . . 2–3
Calls, Answering Intercom. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–2
Calls, Answering Night Transferred. . . . . . . . . . . . . . . . . . . . . . . . 2–4
Calls, Answering Outside. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–1
Calls, Blocking Voice Announce . . . . . . . . . . . . . . . . . . . . . . . . . . 7–1
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GCA70–250
Calls, Diverting To Another Station . . . . . . . . . . . . . . . . . . . . . . . . 7–3
Calls, Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–6
Calls, Holding. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–1
Calls, Making . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–1
Calls, Making Intercom . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–10
Camping On At A Busy Station And Waiting
For An Automatic Callback . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–11
Camping On At A Busy Station And Waiting
For An Answer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–12
Camping On At An Idle Station And Waiting
For An Automatic Callback . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–12
Clock, Setting The System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10–19
Conferencing Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–1
Conferencing Telephones Together . . . . . . . . . . . . . . . . . . . . . . . . 6–1
Contrast, Adjusting The Display . . . . . . . . . . . . . . . . . . . . . . . . . . 7–1
Creating LCD Messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10–1
D
Dial By Name Feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–3
Dialing Automatically . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–2
Dialing Manually . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–1
Digital Voice Announce, Using The Option. . . . . . . . . . . . . . . . 10–24
Direct Inward System Access, Using. . . . . . . . . . . . . . . . . . . . . . 7–17
Disabling A Station. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10–5
Disabling A Telephone Line. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10–6
Display Abbreviations, Understanding The . . . . . . . . . . . . . . . . . . 1–8
Display Contrast, Adjusting The . . . . . . . . . . . . . . . . . . . . . . . . . . 7–1
Displaying Status Of Busy Lines And Stations . . . . . . . . . . . . . . . 7–2
Displaying Button Functions (Button Query) . . . . . . . . . . . . . . . . 7–3
Diverting Incoming Calls To Another Station . . . . . . . . . . . . . . . . 7–3
Do Not Disturb Condition, Overriding A. . . . . . . . . . . . . . . . . . . 3–13
Do Not Disturb Condition, Setting At Your Station. . . . . . . . . . . 7–12
DSS/BLF Console Button Levels, Accessing . . . . . . . . . . . . . . 10–36
DSS/BLF Console, Operating With . . . . . . . . . . . . . . . . . . . . . . 10–35
DSS Numbers, Storing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9–4
E
Enabling Or Disabling Message Waiting. . . . . . . . . . . . . . . . . . . 10–7
Entering Account Codes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–4
Entering Authorization Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–5
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Index
E and M Tie Lines, Using. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–24
F
Feature Buttons, Storing The . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9–5
Forwarding Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–6
Full-Duplex Speakerphone, Using A . . . . . . . . . . . . . . . . . . . . . . . 1–3
G
Group Listening . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–7
H
Handing Hold Recalls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–4
Handling Park Recalls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–6
Hold, Placing Calls On. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–1
Hold Recalls, Handling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–4
Holding Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–1
I
IMIST Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–30
Intercom Calls, Answering. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–2
Intercom Calls, Making . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–10
Introducing The LCD Speakerphone . . . . . . . . . . . . . . . . . . . . . . . 1–1
J
Jack, Using The Auxiliary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–20
K
Knowing Your Speakerphone’s Functions . . . . . . . . . . . . . . . . . . 1–12
L
Last Number Redial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–4
Lighting The Message Waiting Light. . . . . . . . . . . . . . . . . . . . . . . 8–1
Lights, Understanding What They Mean . . . . . . . . . . . . . . . . . . . 1–14
Line Groups, Using . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–8
Line Naming. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10–12
Listening To A Call Over The Telephone Speaker. . . . . . . . . . . . . 7–7
M
Making a Subdued Off-Hook Voice Announcement . . . . . . . . . . 3–14
Making A Call Non-Private . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–8
Making A Call Pick-Up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–5
Making A Hot Transfer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–4
Making Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–1
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Index
GCA70–250
Making Intercom Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–10
Message Waiting Light, Lighting The . . . . . . . . . . . . . . . . . . . . . . 8–1
Messages, Creating LCD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10–1
Messages, Sending And Receiving Non-Verbal Messages . . . . . . 8–1
Messages, Sending LCD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–3
Messages, Sending Response. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–5
Monitoring A Conversation Between Two Telephones . . . . . . . . . 7–9
Music, Using Background . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–16
Muting Your Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–10
N
Naming The System Telephones . . . . . . . . . . . . . . . . . . . . . . . . . 10–8
Naming The Telephone Lines . . . . . . . . . . . . . . . . . . . . . . . . . . 10–12
Night Transfer Of Ringing Mode, Setting The . . . . . . . . . . . . . 10–18
Night Transferred Calls, Answering. . . . . . . . . . . . . . . . . . . . . . . . 2–4
O
Outside Calls, Answering. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–1
Overriding A Call Or A Do Not Disturb Condition
At Another Telephone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–13
P
Paging, Sending A Announcement. . . . . . . . . . . . . . . . . . . . . . . . 7–10
Park Recalls, Handling. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–6
Parking Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–5
Pedestal, Adjusting The Telephone . . . . . . . . . . . . . . . . . . . . . . . 1–16
Personal Ring Tones, Setting Your . . . . . . . . . . . . . . . . . . . . . . . . 7–15
Placing Calls On Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–1
Printing Station Message
Detailed Accounting (SMDA) Reports . . . . . . . . . . . . . . . . . 10–15
Privacy, Making A Call Non-Private . . . . . . . . . . . . . . . . . . . . . . . 7–8
Privacy Release. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–8
Programming For Speed Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . 9–1
Programming Your Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9–1
Pulse And Tone, Switching The Dialing Mode . . . . . . . . . . . . . . 7–16
Q
Queuing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–9
Quick Reference Guide . . . . . . . . . . . . . . . . . . . . . Quick Reference–1
Quick Transfer, Using. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–5
4 – Index
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GCA70–250
Index
R
Redial Feature, Automatic . . . . . . . . . . . . . . . . . . . . . . . . . 3–5 — 3–6
Redial Queue . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–5 — 3–6
Redialing A Previously Dialed Number. . . . . . . . . . . . . . . . . . . . . 3–4
Redialing A Saved Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–7
Redialing Last Dialed Number. . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–4
Relocation, Automatic Set . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–29
Reminder Alert, Setting A . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9–9
Responding To A Subdued Off-Hook Voice Announcement. . . . . 2–6
Response Message Button, Storing The. . . . . . . . . . . . . . . . . . . . . 9–7
S
Saved Number Redial. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–7
Sending A Paging Announcement . . . . . . . . . . . . . . . . . . . . . . . . 7–10
Sending And Receiving Non-Verbal Messages . . . . . . . . . . . . . . . 8–1
Sending LCD Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–3
Sending Response Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–5
Service Observing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–9
Set Relocation, Automatic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–29
Setting A Do Not Disturb Condition At Your Station . . . . . . . . . 7–12
Setting A Reminder Alert . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9–9
Setting The Night Transfer Of Ringing Mode . . . . . . . . . . . . . . 10–18
Setting The System Clock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10–19
Setting The Volume Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–13
Setting Your Personal Ring Tones . . . . . . . . . . . . . . . . . . . . . . . . 7–15
Speakerphone, Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–1
Speakerphone User Guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–4
Speakerphone, Using Your . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–3
Speakerphone, Using A Full-Duplex . . . . . . . . . . . . . . . . . . . . . . . 1–3
Speed Dial Numbers, Storing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9–3
Speed Dial Numbers, Storing The System. . . . . . . . . . . . . . . . . 10–20
Speed Dialing, Programming For. . . . . . . . . . . . . . . . . . . . . . . . . . 9–1
Speakerphone’s Functions, Knowing Your . . . . . . . . . . . . . . . . . 1–12
Station Naming. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10–8
Status Log, Viewing The System . . . . . . . . . . . . . . . . . . . . . . . . 10–33
Status Log, Viewing The T1. . . . . . . . . . . . . . . . . . . . . . . . . . . . 10–33
Storing Access Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9–8
Storing DSS Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9–4
Storing Speed Dial Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9–3
Storing The Feature Buttons. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9–5
Index – 5
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Index
GCA70–250
Storing The Response Message Button . . . . . . . . . . . . . . . . . . . . . 9–7
Storing The System Speed Dial Numbers . . . . . . . . . . . . . . . . . 10–20
Switching The Dialing Mode Between Pulse And Tone . . . . . . . 7–16
System Status Log, Viewing The . . . . . . . . . . . . . . . . . . . . . . . . 10–33
Subdued Off-Hook Voice Announcement, Making A . . . . . . . . . 3–14
Subdued Off-Hook Voice Announcement, Responding To . . . . . . 2–6
Switching The Dialing Mode Between Pulse And Tone . . . . . . . 7–16
T
T1 Status Log, Viewing The. . . . . . . . . . . . . . . . . . . . . . . . . . . . 10–33
Telephone Line, Disabling A . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10–6
Telephone Pedestal, Adjusting . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–16
Tracker Paging System, Using The . . . . . . . . . . . . . . . . . . . . . . . 7–22
Transfer, Making A Hot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–3
Transferring Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–1
Transferring Calls—Screened . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–1
Transferring Calls—Unscreened . . . . . . . . . . . . . . . . . . . . . . . . . . 5–3
Transferring The Attendant Calls To The
Alternate Attendant Telephone. . . . . . . . . . . . . . . . . . . . . . . . 10–22
Transferring Calls Using Quick Transfer. . . . . . . . . . . . . . . . . . . . 5–5
Troubleshooting Your Telephone . . . . . . . . . . . . . . . . . . . . . . . . . 11–1
U
Understanding The Display Abbreviations . . . . . . . . . . . . . . . . . . 1–8
Understanding What The Lights Mean . . . . . . . . . . . . . . . . . . . . 1–14
Using A Full-Duplex Speakerphone . . . . . . . . . . . . . . . . . . . . . . . 1–3
Using Background Music. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–16
Using Direct Inward System Access . . . . . . . . . . . . . . . . . . . . . . 7–19
Using E and M Tie Lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–24
Using Line Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–8
Using Quick Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–5
Using The Attendant Features . . . . . . . . . . . . . . . . . . . . . . . . . . . 10–1
Using The Auxiliary Jack. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–20
Using The Digital Voice Announce Option . . . . . . . . . . . . . . . . 10–24
Using The Feature Buttons. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9–5
Using The IMIST Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–30
Using The Other Telephone Features. . . . . . . . . . . . . . . . . . . . . . . 7–1
Using The Overflow Transfer. . . . . . . . . . . . . . . . . . . . . . . . . . . 10–12
Using The Special Attendant Buttons . . . . . . . . . . . . . . . . . . . . 10–30
Using The Tracker Paging System. . . . . . . . . . . . . . . . . . . . . . . . 7–22
6 – Index
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GCA70–250
Index
Using This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–1
Using Your Speakerphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–3
V
Viewing The System Status Log . . . . . . . . . . . . . . . . . . . . . . . . 10–33
Viewing The T1 status Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10–33
Voice Announce Calls, Blocking . . . . . . . . . . . . . . . . . . . . . . . . . . 7–1
Volume Control, Setting The . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–13
W
Waiting For A Line. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–9
Index – 7
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GCA70–250
Quick Reference
Appendix A
Quick Reference Guide
A
This chart provides you with a Quick Reference Guide of the feature
dialing codes. If you wish, you can detach these pages and keep them
near your telephone to serve as a stand alone reference. Chapter 8,
Programming Your Telephone, describes a method to program these
codes on your telephone at unused programmable buttons. Also, the
installer may store features at your telephone buttons and label the
buttons with the feature’s mnemonics.
Button
Disable Code Mnemonic
Feature
Account Code
All Call
Enable Code
INTERCOM
ACCT
✳ 04 + account code
INTERCOM 70
PAGE 1
Attendant Calling INTERCOM 0
Authorization Code INTERCOM # 08
AUTH
+ authorization code
Automatic
INTERCOM ✳ 6
INTERCOM # 6 CAMP
Callback and Call
Waiting
Automatic
Redialing
ARD
Background Music INTERCOM ✳ 11 INTERCOM # 1 MUSIC 1
or 12
MUSIC 2
Call Divert Station INTERCOM ✳ 55
+ extension number
Call Forward,
Personal
INTERCOM ✳ 51 INTERCOM # 5 FWD–P
+ extension number
Call Forward, All INTERCOM ✳ 52 INTERCOM # 5 FWD–A
Calls + extension number
Quick Reference – 1
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Quick Reference
GCA70–250
Button
Mnemonic
Feature
Enable Code
Disable Code
Call Forward,
INTERCOM ✳ 54 INTERCOM # 5 FWDRA
Ring-No Answer, + extension number
All Calls
Call Forward,
INTERCOM ✳ 53 INTERCOM # 5 FWDRP
Ring-No Answer, + extension number
Personal Calls
Call Park, Orbit
91-99
INTERCOM ✳
(91-99)
PARK 1–9
PARK 1-9
DPKUP
Call Park, Pickup INTERCOM #
91-99
Call Pickup,
Directed
INTERCOM ✳ 4
+ extension number
Call Pickup,
Group
INTERCOM # 4
INTERCOM # 09
GPKUP
Clear Major
Alarm Ring
DISA Access
Installer Assigned
Do Not Disturb
INTERCOM # 01
DND
Do Not Disturb
Override
extension number
+ ✳ 03
EXOVR
DSS
INTERCOM ✳✳ 3
Programming
Executive
Override
extension number
+ ✳03
EXOVR
Hold, Manual
HOLD
HOLD
HOLD
Hold, Exclusive HOLD + HOLD
Hold, Directed
INTERCOM ✳ 90
Hold, Directed
Pickup
INTERCOM # 90
LCD Messaging INTERCOM ✳ 02 INTERCOM #
+ message 02
LCDMS
2 – Quick Reference
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Quick Reference
Button
Mnemonic
Feature
Enable Code
Disable Code
Line Group 1
INTERCOM 9
LNG01
Line Groups
2-11
INTERCOM 80-89
LNG02-11
Line Groups
12-16
INTERCOM 60-64
INTERCOM 65-68
LNG 12-16
TAFS 1-4
Line Pick Up
From Any
Station, Zones
1-4
Line Pick Up
From Any
Station, All
Zones
INTERCOM 69
INTERCOM 78
TAFS✳
Meet-Me
MMEPG
Answer Page
Message
Waiting
INTERCOM ✳ 3 INTERCOM ✳ 3 +
+ extension number extension number
Message Wait #00
Retrieval
Night Transfer INTERCOM ✳ # INTERCOM ✳ # NIGHT
(Attendant
0✳ 0 3 1
0✳ 0 3 1
Only)
Operator Access INTERCOM 0
Paging, All Call INTERCOM 70
PAGE 1
Paging, Zones INTERCOM 71-77
PAGE 2-8
2-8
Paging,
INTERCOM 78
MMEPG
Meet-Me
Park Orbit
Retrieve
INTERCOM
#91-99
PARK 1-9
PARK 1-9
Park Orbit Send INTERCOM
✳91-✳99
Quick Reference – 3
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Quick Reference
GCA70–250
Button
Mnemonic
Feature
Enable Code
INTERCOM
Disable Code
Personal
Ringing Tones ✳✳ 4 + tone
code (1-8)
Redial Last
#
Dialed Number
Remote Station INTERCOM ✳ INTERCOM ✳
Disable
05 + extension
05 + extension
number
number
Response
Message
INTERCOM
✳✳ 6 + button +
01-30
RSPnn (nn =
1-30, S)
Service
Observing
INTERCOM #
03 + extension
number
S-OBS
Speed Dial,
Station
1-0
Speed Dial,
System
✳ 100 ✳ 599
Speed Dial,
INTERCOM
Programming
✳✳ 1
Station Lock
Volume Save
INTERCOM
#04 + code
LOCK
INTERCOM
VOLSV
✳✳ 7
Voice-Announce INTERCOM ✳ INTERCOM # VABLK
Block
2
2
4 – Quick Reference
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GCA70–250
Quick Reference
NOTE: The dialing codes provided in this quick reference guide are
default values. Your system installer has the ability to
renumber these codes.
The following table details several unique dialing codes that are only
applicable to single line proprietary and industry-standard telephones.
Feature
Enable Code
✳ 08
✳ 07
Pick Up Last Line
Broker’s Call
Speed Dial Access Code ✳ 01
Saved Number Redial
Dial Saved Number
TAP Dialing Code
✳ 06
✳ 09
# #
Quick Reference – 5
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NOTES
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NOTES
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This manual has been developed by Comdial Corporation (the “Com-
pany”) and is intended for the use of its customers and service personnel.
The information in this manual is subject to change without notice. While
every effort has been made to eliminate errors, the Company disclaims li-
ability for any difficulties arising from the interpretation of the informa-
tion contained herein.
The information contained herein does not purport to cover all details or
variations in equipment or to provide for every possible contingency to be
met in connection with installation, operation, or maintenance. Should
further information be desired, or should particular problems arise which
are not covered sufficiently for the purchaser’s purposes, contact
Comdial, Inside Sales Department, P.O. Box 7266, Charlottesville, Vir-
ginia 22906.
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R
Charlottesville, Virginia 22901-2829
World Wide Web: http://www.comdial.com/
Printed in U.S.A.
GCA70–250.05
8/97
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