VeriFone IP Phone Omni 37xx User Manual
Omni 37xx  
VERIX  
OPERATING  
ENVIRONMENT  
Installation Guide  
SOFTPAY  
E-PAYMENT  
APPLICATION  
VERIX  
DEVELO PER  
TO OLKIT  
DEVELO PMENT  
TO O LS  
VERISHIELD  
SECURITY  
ARCHITECTURE  
O MNI 37XX  
HAND-OVER-CO UNTER  
MULTI-APPLICATIO N  
APPLIANCES  
O MNI 33XX  
MULTI-APPLICATIO N  
APPLIANCES  
VERIX  
MULTI-APP  
CONDUCTO R  
MULITPLE APPLICATIO N  
MANAGEMENT  
SYSTEM  
VERICENTRE  
APPLIANCE  
MANAGEMENT  
SUITE  
VeriFone Part Number 22399, Revision B  
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CONTENTS  
PREFACE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5  
Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5  
Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5  
Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5  
Conventions Used in This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5  
CHAPTER 1  
Terminal Overview  
Omni 37xx . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7  
Features and Benefits. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8  
Exceptional Ease Of Use. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8  
Countertop Performance in a “Hand-Over” Design . . . . . . . . . . . . . . . . . . 8  
True Multi-Application Capability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8  
CHAPTER 2  
Terminal Setup  
Select Terminal Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9  
Ease of Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9  
Environmental Factors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9  
Electrical Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10  
Unpack the Shipping Carton. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10  
Examine Terminal Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11  
Front Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11  
Back Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12  
Establish Telephone Line Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13  
Install Paper Roll . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13  
Install/Replace MSAM Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16  
Connect Optional Device(s) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18  
Connect PIN Pad, Smart Card Reader, or Bar Code Wand . . . . . . . . . . . . . 18  
Connect Check Reader. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19  
External Printers Supported . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20  
Connect Terminal Power Pack. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20  
Routing The Cables Using Wire Clips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22  
Smart Card Transaction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22  
Magnetic Card Reader Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23  
CHAPTER 3  
Specifications  
Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25  
DC Power Pack. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25  
Temperature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25  
External Dimensions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25  
Weight. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25  
CHAPTER 4  
Maintenance  
Cleaning the Terminal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27  
Smart Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27  
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LIST OF FIGURES  
CHAPTER 5  
VeriFone Service  
and Support  
Returning a Terminal for Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29  
Accessories and Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30  
Download Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30  
Cables for Optional Peripherals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30  
Telephone Line Cord . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31  
Power Pack. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31  
Wire clip . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31  
Thermal Printer Paper. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31  
Paper Roll Spindle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31  
VeriFone Cleaning Kit. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31  
Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31  
CHAPTER 6  
Troubleshooting  
Guidelines  
Blank Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33  
Terminal Does Not Dial Out . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33  
Printer Does Not Print. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34  
Printer Paper Jam. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34  
Peripherals Device Does Not Work . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34  
Keypad Does Not Respond . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35  
Transactions Fail To Process. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35  
Check Magnetic Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35  
Check Smart Card Reader. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35  
Check Telephone Line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35  
INDEX . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37  
LIST OF FIGURES  
Figure 1  
Figure 2  
Figure 3  
Figure 4  
Figure 5  
Figure 6  
Figure 7  
Figure 8  
Figure 9  
Figure 10  
Figure 11  
Figure 12  
Figure 13  
Figure 14  
Figure 15  
Figure 16  
Figure 17  
Figure 18  
Omni 37xx Product Components . . . . . . . . . . . . . . . . . . . . . . . .10  
Omni 37xx Terminal Features (Front Panel) . . . . . . . . . . . . . . .11  
Connection Ports (Back Panel) . . . . . . . . . . . . . . . . . . . . . . . . .12  
Direct Telephone Connection . . . . . . . . . . . . . . . . . . . . . . . . . .13  
Printer Latch Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14  
Removing Partial Paper Roll . . . . . . . . . . . . . . . . . . . . . . . . . . .15  
Loading Paper Roll . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15  
Closing Paper Roll Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16  
MSAM Compartment Door and Locking Screw . . . . . . . . . . . . .17  
MSAM Cardholder Close-Up . . . . . . . . . . . . . . . . . . . . . . . . . . .17  
Using an MSAM Cardholder . . . . . . . . . . . . . . . . . . . . . . . . . . .17  
Smart Card Reader Connection . . . . . . . . . . . . . . . . . . . . . . . . .19  
CR 600 Check Reader Connection . . . . . . . . . . . . . . . . . . . . . .20  
Omni 37xx Power Pack Connection . . . . . . . . . . . . . . . . . . . . .21  
Routing Cables Using Cable Wires . . . . . . . . . . . . . . . . . . . . . .22  
Inserting the Smart Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23  
Using the Magnetic Card Reader . . . . . . . . . . . . . . . . . . . . . . . .23  
Information Label on Terminal Bottom . . . . . . . . . . . . . . . . . . . .30  
LIST OF TABLES  
Table 1  
Table 2  
Document Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5  
Optional Devices Supported . . . . . . . . . . . . . . . . . . . . . . . . . . . 18  
4
OMNI 37XX INSTALLATION GUIDE  
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PREFACE  
This guide is your primary source of information for setting up and installing the  
Omni 37xx family of terminals.  
This guide is useful for anyone installing and configuring the Omni 37xx terminal.  
Basic description of the terminal features are also provided.  
Audience  
This guide is organized as follows:  
Organization  
Chapter 1, Terminal Overview, Provides an overview of the Omni 37xx family of  
terminals.  
Chapter 2, Terminal Setup. Explains how to set up and install the Omni 37xx  
terminal. It tells you how to select a location, establish power and telephone line  
connections, and how to configure optional peripheral devices.  
Chapter 3 Specifications. Discusses power requirements and dimensions of the  
Omni 37xx terminal.  
Chapter 4, Maintenance. Explains how to maintain your Omni 37xx terminal.  
Chapter 5, VeriFone Service and Support. Provides information on contacting  
your local VeriFone representative or service provider. You will also find  
information on how to order accessories or documentation from the VeriFone.  
Chapter 6, Troubleshooting Guidelines. Provides troubleshooting guidelines,  
should you encounter a problem in terminal installation and configuration.  
To learn more about Omni 37xx, refer the following set of documents:  
Related  
Documentation  
•
Omni 3750 Quick Installation Guide, VeriFone Part Number (VPN) - 22398,  
Rev. C  
•
•
Omni 37xx Certifications and Regulations, VPN - 22429, Rev. B  
Verix Programmer’s Manual, VPN - 19733, Rev. E  
Various conventions are used to help you quickly identify special formatting. The  
following table describes these conventions and provides examples of their use.  
Conventions  
Used in This  
Guide  
Table 1  
Convention  
Blue  
Document Conventions  
Meaning  
Example  
Text in blue indicates terms that are cross  
referenced.  
See Conventions Used in This Guide.  
Italics  
Italic typeface indicates book titles or  
emphasis.  
You must install a roll of thermal-sensitive  
paper in the printer.  
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PREFACE  
Conventions Used in This Guide  
Table 1  
Document Conventions (continued)  
Convention  
Meaning  
Example  
http://www.verifone.com  
ScreenText - PRE  
ScreenText format is used while specifying  
onscreen text, such as text that you would  
enter at a command prompt, or to provide an  
URL.  
The pencil icon is used to highlight important RS232-type devices do not work with the  
NOTE  
information.  
PIN Pad port.  
The caution symbol indicates hardware or  
software failure, or loss of data.  
The terminal is not waterproof or  
dustproof, and is intended for indoor use  
only.  
CAUTION  
The lighting symbol is used as a warning  
when bodily injury might occur.  
Due to risk of shock do not use the  
terminal near water.  
WARNING  
6
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CHAPTER 1  
Terminal Overview  
This chapter provides a brief description of VeriFone’s Omni 37xx family of  
terminals. The Omni 37xx family includes Omni 3700, Omni 3740, and  
Omni 3750 terminals.  
The Omni 37xx terminal series represents the shape of things to come in  
e-payment. The bold ergonomic design is sleek and stylish, offering countertop  
power and 32-bit performance in an integrated terminal that can be handed to the  
consumer for input. In addition, the Omni 37xx family serves as the entry point to  
VeriFone’s acclaimed multi-application platform–with the capability to securely  
support payment and value-added applications on a single terminal.  
Omni 37xx  
VeriFone ships variants of the Omni 37xx terminal for different markets. Your  
terminal may have a different configuration. The following devices may or may not  
be present: a smart card reader, a printer, and/or zero, two, or four SAM  
cardholders.  
NOTE  
Features At a Glance  
• Delivers power and usability in a  
convenient “hand-over” design.  
• Securely supports and runs payment  
and value-added applications.  
• Multi-application operating  
environment.  
• Offers unsurpassed performance on  
EMV smartcard transactions.  
• 32-bit processing and multi-tasking  
capabilities.  
• Security architecture meets  
specifications for PIN-entry devices  
(PED) and sophisticated file  
authentication.  
The Omni 37xx provides the right combination of features and functions at the  
right price. This includes a vertical magnetic-stripe card reader, smart card reader,  
integrated PINpad, and a quiet, fast, integrated thermal printer.  
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TERMINAL OVERVIEW  
Omni 37xx  
Exceptional Ease Of Use  
Features and  
Benefits  
•
Bold design is sleek, stylish, and lightweight for conveniently handing terminal  
to consumer for PIN entry or other input.  
•
Intuitive ATM-style interface, large 8 line x 21 character backlit display with  
split screen capabilities, large keys, and extra-size menu prompts simplify  
training and reduce calls to the Help Desk.  
•
•
Integrated high-speed thermal printer simplifies paper loading and virtually  
eliminates paper jams.  
Triple-track, high-coercivity card reader handles most magnetic stripe cards.  
Countertop Performance in a “Hand-Over” Design  
•
•
•
32-bit processing and multi-tasking capabilities make short work of payment,  
payment-related, and value-added applications.  
Exceptional graphics-handling capabilities of display and printer quickly render  
logos, graphical fonts, and character-based languages.  
VeriCenter Appliance Management Suite employs advanced file compression  
to streamline downloads of application software simultaneously to hundreds of  
terminals.  
•
•
Integrated PINpad offers added convenience to handle PIN-based  
applications.  
Ensures uncompromising reliability from VeriFone, the worldwide leader in  
e-payment.  
True Multi-Application Capability  
•
•
•
1.5 MB of memory and Verix’s dynamic memory allocation support two or  
three typical-sized applications on a single terminal.  
Primary smart card reader and two Security Access Modules (SAMs)  
safeguard sensitive financial data and support multiple smart card schemes.  
Omni 37xx family of terminals and SoftPay EMV software have received EMV  
Level 1 and Level 2 Type Approval for smart card solutions. The Verix EMV  
Library provides efficient development of other EMV-compliant applications.  
•
VeriShield security architecture meets published specifications for PIN-entry  
devices (PED) and provides sophisticated file authentication, which prevents  
execution of unauthorized software on Omni 37xx terminals.  
8
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CHAPTER 2  
Terminal Setup  
This chapter describes terminal setup procedure. You will learn how to:  
•
Select a location and protect the terminal from adverse Environmental  
Factors. See Select Terminal Location.  
•
•
•
Unpack the shipping carton. See Unpack the Shipping Carton.  
Examine terminal features. See Examine Terminal Features.  
Establish telephone line connections. See Establish Telephone Line  
Connections.  
•
•
•
•
•
Install paper roll in the printer. See Install Paper Roll.  
Configure optional peripheral devices. See Connect Optional Device(s).  
Establish power connections. See Connect Terminal Power Pack.  
Route cables using wire clips. See Routing The Cables Using Wire Clips.  
Conduct smart card, or credit/debit transactions. See Smart Card Transaction  
and Magnetic Card Reader Use.  
Follow the guidelines described in the following section while selecting a location  
for your terminal.  
Select Terminal  
Location  
Ease of Use  
•
•
•
Select a location convenient for both merchant and cardholder.  
Select a flat support surface, such as a countertop or table.  
Select a location near a power outlet and a telephone/modem line connection.  
For safety, do not string the power cable in a walkway or place across a  
walkway on the floor.  
Environmental  
Factors  
•
•
•
Do not use the terminal where there is high heat, dust, humidity, moisture, or  
caustic chemicals or oils.  
Keep the terminal away from direct sunlight and anything that radiates heat,  
such as a stove or a motor.  
Do not use the terminal outdoors.  
CAUTION  
The terminal is not waterproof or dustproof, and is intended for indoor use only.  
Any damage to the unit from exposure to rain or dust may void any warranty.  
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TERMINAL SETUP  
Unpack the Shipping Carton  
Electrical  
Considerations  
•
•
Avoid using this product during electrical storms.  
Avoid locations near electrical appliances or other devices that cause  
excessive voltage fluctuations or emit electrical noise (for example, air  
conditioners, electric motors, neon signs, high-frequency or magnetic security  
devices, or computer equipment).  
•
Do not use the terminal near water or in moist conditions.  
WARNING  
Due to risk of shock or terminal damage, do not use the terminal near water,  
including a bathtub, wash bowl, kitchen sink or laundry tub, in a wet basement, or  
near a swimming pool.  
Open the shipping carton and carefully inspect its contents for possible tampering  
or shipping damage. The Omni 37xx is a secure product and any tampering may  
cause the terminal to cease to function the way it should.  
Unpack the  
Shipping  
Carton  
Figure 1  
Omni 37xx Product Components  
1 Remove and inspect the following items (see Figure 1):  
•
•
•
•
Omni 37xx terminal  
Power pack  
Telephone line cord  
Wire clips  
2 Remove all plastic wrapping from the terminal and other components.  
3 Remove the clear protective film from the LCD screen.  
WARNING  
Do not use a terminal that has been damaged or tampered.  
The Omni 37xx terminal comes equipped with tamper-evident labels. If a label or  
component appears damaged, please notify the shipping company and your  
VeriFone representative or service provider immediately.  
10  
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TERMINAL SETUP  
Examine Terminal Features  
4 Save the shipping carton and packing material for future repacking or moving  
the terminal.  
Before you continue the installation process notice the following features of the  
Omni 37xx (see Figure 2):  
Examine  
Terminal  
Features  
CONNECTION PORTS  
(BACK PANEL)  
INTERNAL THERMAL  
PRINTER  
PAPER ROLL COVER RELEASE  
INDICATOR LED  
ATM-STYLE FUNCTION KEYS  
LCD SCREEN  
MAGNETIC CARD READER  
PROGRAMMABLE FUNCTION KEYS  
ALPHA KEY  
TELEPHONE-STYLE KEYPAD  
SAM COMPARTMENT  
(BACKSIDE)  
COLOR-CODED FUNCTION KEYS  
SMART CARD READER  
Figure 2  
Omni 37xx Terminal Features (Front Panel)  
The front panel includes the following features:  
Front Panel  
•
•
An LCD screen.  
Four types of keys:  
•
•
A 12-key, telephone-style keypad.  
Four ATM-style function keys, labeled F1 to F4, to the right of the LCD  
screen.  
•
•
Four unlabeled, programmable function (PF) keys above the keypad.  
Three color-coded function keys below the keypad  
(icons at right, left-to-right: CANCEL/OFF,  
BACKSPACE, ENTER/ON).  
•
An ALPHA key centered at the top of the keypad.  
•
•
A magnetic card reader, built into the right side. The icon at right  
shows the proper swipe direction, with the stripe facing inward,  
toward the keypad.  
A green/red indicator LED (Light Emitting Diode) with the following states:  
•
Steady green light indicates power is ON.  
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TERMINAL SETUP  
Examine Terminal Features  
•
•
•
Slow flashing green (roughly one flash per second) indicates no paper in  
the printer.  
Fast flashing green (roughly two flashes per second) indicates a printer  
mechanism error.  
Flashing red indicates the terminal is downloading printer-related files.  
•
•
An internal thermal printer.  
A smart card reader, built into the terminal’s front side. The icon  
shown at right indicates the proper card position and insertion  
direction.  
•
A SAM (security access module) compartment, built into the bottom side of  
the terminal. The Omni 37xx terminal contains micromodule-size SAM  
(MSAM) cardholders for supporting multiple stored-value card programs or  
other merchant card requirements.  
VeriFone ships variants of the Omni 37xx terminal for different markets. Your  
terminal may have a different configuration. The following devices may or may not  
be present: a smart card reader, a printer; and/or zero, two, or four SAM  
cardholders. However, the basic processes described in this guide remains the  
same, regardless of the terminal configuration.  
NOTE  
If you turn the terminal around and view it from just under the hinges of the paper  
roll cover, you will notice different ports that connect the Omni 37xx to a  
communications line, optional devices, and the power supply (see Figure 3):  
Back Panel  
Figure 3  
Connection Ports (Back Panel)  
•
Communications Port can be identified by a telephone-shaped  
icon, shown at right. Use this port to connect a telephone to the  
Omni 37xx.  
12  
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TERMINAL SETUP  
Establish Telephone Line Connections  
•
•
Two RJ45-type modular jacks (serial ports) are for attaching optional  
peripheral devices.  
•
RS232 port, icon at right, connects a VeriFone CR 600 check  
reader or other peripheral device.  
•
Bar Code and PIN Pad port, icons at right, connects a PIN pad,  
smart card reader, or bar code wand.  
Power connection port that uses a round port with a lock notch for  
securely connecting the terminal to a power source. It is identified by  
the electrical power icon at right.  
WARNING  
Do not connect the terminal to the power supply until all the peripherals are  
attached.  
Connect the telephone cord (VeriFone Part Number 00124-17) to the  
communication port on the terminal then route it directly to a telephone wall jack  
(see Figure 4). This is a direct connection, and the line is dedicated to the  
terminal.  
Establish  
Telephone Line  
Connections  
Figure 4  
Direct Telephone Connection  
A fast, quiet thermal printer is built in to the Omni 37xx. There are no additional  
printer cables to connect because the printer receives power directly from the  
terminal.  
Install Paper  
Roll  
Before you can process transactions that require a receipt or record, you must  
install a roll of thermal-sensitive paper in the printer. This procedure is described  
in To Install a Paper Roll section.  
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TERMINAL SETUP  
Install Paper Roll  
The internal thermal printer uses a roll of single-ply, thermal-sensitive paper  
58 millimeters (2.25 inches) wide and about 25-33 meters (82-108 feet) long.  
WARNING  
CAUTION  
Poor-quality paper jams the printer. To order high-quality VeriFone paper, refer the  
Accessories and Documentation section.  
Store thermal paper in a dry, dark area. Handle thermal paper carefully: impact,  
friction, temperature, humidity, and oil affect the color and storage characteristics  
of the paper.  
Never load a roll of paper with folds, wrinkles, tears, or holes at the edges or in the  
printing area.  
To Install a Paper Roll  
1 Turn on the terminal. The green LED indicator will blink on and off, indicating  
that the printer needs paper.  
2 Press the button on the side of the terminal to unlatch the paper roll cover,  
then rotate the cover up back on its hinges (see Figure 6).  
Figure 5  
Printer Latch Button  
14  
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TERMINAL SETUP  
Install Paper Roll  
3 If there is a partial roll of paper in the printer tray, remove it by lifting it up (see  
Figure 6).  
Figure 6  
Removing Partial Paper Roll  
4 Loosen the glued leading edge of the paper, or remove the protective strip  
from the new roll of paper and cut a straight edge across its leading end.  
5 Hold the roll so the paper feeds from the bottom of the roll.  
6 Drop the paper roll into the printer tray, leaving 7 centimeters (about two  
inches) of paper sticking up past the serrated metal tear strip (see Figure 7).  
Figure 7  
Loading Paper Roll  
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TERMINAL SETUP  
Install/Replace MSAM Cards  
7 Close the cover by gently pressing directly on the paper roll cover until it clicks  
shut. Allow a small amount of paper to extend outside the cover (see  
Figure 8).  
NOTE  
To prevent damage to the print roller on the paper roll cover, always close the  
cover by gently pressing down on the paper roll cover.  
Figure 8  
Closing Paper Roll Cover  
For paper ordering information, refer to the Accessories and Documentation  
section.  
When you first receive your Omni 37xx terminal, you may need to install one or  
more micromodule-size security access module (MSAM) cards, or you may need  
to replace old cards with new ones.  
Install/Replace  
MSAM Cards  
CAUTION  
Observe standard precautions for handling electrostatically sensitive devices.  
Electrostatic discharges can damage this equipment. VeriFone recommends using  
a grounded anti-static wrist strap.  
To change or install SAMs  
1 Remove the power cord from the back of the terminal.  
2 Place the terminal upside-down on a soft, clean surface to protect the lens  
from scratches.  
3 Remove the locking screw and remove the MSAM compartment door  
(see Figure 9).  
16  
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TERMINAL SETUP  
Install/Replace MSAM Cards  
MSAM  
COMPARTMENT  
DOOR  
LOCKING SCREW  
Figure 9  
MSAM Compartment Door and Locking Screw  
4 The MSAM cardholders are now accessible. Each cardholder consists of a  
hinged tilt-up cover attached to a connector base.  
5 To unlock a cardholder, slide its locking plate to the unlocked position, shown  
by the OPEN arrow (see Figure 10).  
Figure 10  
MSAM Cardholder Close-Up  
6 Open the cardholder by pivoting the cover on its hinges away from its  
connector base (see Figure 11).  
OPENING THE  
CARDHOLDER  
REMOVING A  
SAM CARD  
INSTALLING A  
SAM CARD  
CLOSING THE  
CARDHOLDER  
Figure 11  
Using an MSAM Cardholder  
7 Remove any previously-installed MSAM card by sliding the card from the  
cover.  
8 Install an MSAM card by aligning the card and carefully sliding it within the  
guides on the cover until it is fully inserted.  
Before inserting the MSAM card, position it as shown in Figure 11, with the card’s  
gold contacts facing the smart car reader end of the terminal. The cardholder  
connector base has a set of contacts and a notch post on one corner to ensure the  
MSAM card is positioned correctly when the cover is closed. The MSAM card has  
a notch on one corner to ensure that it fits into the connector base in only one way.  
NOTE  
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TERMINAL SETUP  
Connect Optional Device(s)  
9 Close the cardholder by pivoting the cover back to its connector base  
(see Figure 11).  
10 Lock each MSAM cardholder by sliding its locking plate, as shown by the  
LOCK arrow, until the plate stops (see Figure 10).  
11 Replace the MSAM compartment door and reinstall the locking screw  
(see Figure 9).  
The Omni 37xx supports some peripheral devices designed for use with electronic  
point-of-sale terminals.  
Connect  
Optional  
Device(s)  
Use the two ports on the back panel to connect up to two optional devices.  
CAUTION  
Before connecting any peripheral device, remove the power cord from the back of  
the terminal and be sure the LED is not lit. Reconnect the power cord only after  
you are finished connecting the peripheral device(s). For complete information  
about peripheral installation and use, refer to the user documentation supplied with  
those devices.  
The following sections discuss the most common optional devices supported by  
this terminal.  
Table 2  
Optional Devices Supported  
Optional Device  
Connection Port  
Barcode  
PIN Pad  
RS232  
CR 600  
Console  
PIN Pad  
RS232  
External LAN  
PIN Pad  
PIN Pad  
RS232  
RS232 Electronic Cash Register  
Other optional devices may be supported. For more information, please contact  
your VeriFone distributor.  
NOTE  
RS232-type devices do not work with the PIN Pad port; PIN Pad-type devices do  
not work with the RS232 port. If an optional peripheral device does not function  
correctly, check the port connection.  
To Connect PIN Pad, Smart Card Reader, or Bar Code Wand  
Connect PIN Pad,  
Smart Card  
1 If necessary, insert the small modular plug on one end of the PIN pad cable  
into the PIN pad’s modular jack.  
Reader, or Bar  
Code Wand  
For a bar code wand, insert the RJ45-type cable into the PIN pad serial port  
on the back panel.  
2 If installing a PINPad 101, PINpad 201 or PINpad 1000, position and insert the  
grommet to secure the cable connection.  
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TERMINAL SETUP  
Connect Optional Device(s)  
If a cable is not already connected to the smart card reader or PINpad 501,  
insert the small modular plug on one end of the interface cable into the  
optional device’s modular jack.  
3 Insert the larger RJ45-type connector on the other end of the PIN pad cable  
into the PIN pad serial port on the terminal’s back panel.  
Figure 12 provides an example of a Smart Card Reader connection to a Bar  
code and PIN pad serial port.  
Figure 12  
Smart Card Reader Connection  
The Omni 37xx base supports two VeriFone check readers: CR 600 and  
CR 1000i. Contact your VeriFone representative or visit the online store at  
www.verifone.com for information on these devices. Figure 13 provides an  
example of a peripheral connection to an RS232 port.  
Connect Check  
Reader  
CAUTION  
Check readers require a separate power source. Before connecting a check  
reader or similar device, remove the power cord from the back of the terminal and  
be sure the LED is not lit.  
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TERMINAL SETUP  
Connect Terminal Power Pack  
Figure 13  
CR 600 Check Reader Connection  
Although most Omni 37xx variants have an internal thermal printer, it may be  
convenient to print larger print runs (for example, daily or weekly reports) to an  
external printer. The Omni 37xx base supports three VeriFone external printers:  
P250, P350, and P900. Contact your VeriFone representative or visit the online  
store at www.verifone.com for information on these devices. External printer  
connections are through the same port as check readers (see Figure 13).  
External Printers  
Supported  
When you have finished connecting any optional peripheral(s), you are ready to  
connect the Omni 37xx to a power source:  
Connect  
Terminal Power  
Pack  
CAUTION  
Using an incorrectly rated power supply may damage the terminal or cause it not  
to work as specified. Before connecting check to ensure that the power supply  
being used to power the terminal matches the requirements specified at the back  
of the terminal. (see Chapter 3, Specifications, for detailed power supply  
specifications). Obtain the appropriately rated power supply before continuing with  
troubleshooting.  
1 Insert the round barrel connector (see Figure 14) into the power port,  
identified by the icon at right.  
NOTE  
The round barrel connector on the power pack cable has a plastic lock tab that  
secures the power cable to the terminal.  
20  
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TERMINAL SETUP  
Connect Terminal Power Pack  
Figure 14  
Omni 37xx Power Pack Connection  
•
To lock the connector into the power port, align the plastic lock tab so it  
points up. Insert the connector, then twist it to the left.  
•
To unlock the connector, twist it to the right.  
2 Insert the power cable into the power pack.  
3 Plug the power pack cable into a wall outlet or surge protector.  
WARNING  
NOTE  
Do not plug the power pack into an outdoor outlet or operate the terminal  
outdoors. Also, disconnecting power during a transaction may cause transaction  
data files that are not yet stored in terminal memory to be lost.  
To protect against possible damage caused by lightning strikes and electrical  
surges, consider installing a power surge protector.  
When the terminal has power, the LCD screen lights and the green LED indicator  
flashes on and off if the printer has no paper, or stays lit if paper is loaded.  
If an application is loaded in the terminal, it starts after the initial VeriFone  
copyright screen and displays a unique copyright screen. If no application is  
loaded in the terminal, DOWNLOAD NEEDED appears on screen after the initial  
VeriFone copyright screen.  
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TERMINAL SETUP  
Routing The Cables Using Wire Clips  
Since the Omni 37xx terminal is a hand-over solution, make sure the cables are  
Routing The  
Cables Using  
Wire Clips  
routed loosely. Use the two wire clips provided with each terminal to organize  
loose cables. See Figure 15.  
Figure 15  
Routing Cables Using Cable Wires  
1 Place the telephone cord and power cable into the grooves inside the wire  
clip.  
2 Close the wire clip and press the halves together until the it snaps closed.  
3 Unsnap the wire clip, to reposition as necessary.  
The smart card transaction procedure may vary from one application to an  
another. Verify with your application provider before you perform a smart card  
transaction.  
Smart Card  
Transaction  
To Conduct a Smart Card Transaction  
1 Position a smart card with the contacts facing upward (see Figure 16).  
2 Insert it into the smart card reader slot in a smooth, continuous motion until it  
seats firmly.  
22  
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TERMINAL SETUP  
Magnetic Card Reader Use  
3 When the LCD screen indicates the transaction is completed, remove the  
card.  
Figure 16  
Inserting the Smart Card  
CAUTION  
Leave the smart card in the card reader until the transaction is completed.  
Premature removal invalidates the transaction.  
To Conduct a Credit/Debit Card Transaction  
Magnetic Card  
Reader Use  
1 Position a magnetic card with the stripe facing down and inward, toward the  
keypad.  
2 Swipe it through the magnetic card reader (see Figure 17).  
Figure 17  
Using the Magnetic Card Reader  
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TERMINAL SETUP  
Magnetic Card Reader Use  
24  
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CHAPTER 3  
Specifications  
This chapter discusses power requirements, dimensions and other specifications  
of the Omni 37xx terminal.  
Omni 37xx terminal: 24 V DC; 1.5 A  
For Non-switching Power Supplies:  
Power  
DC Power Pack  
•
UL, ITE Listed, Class 2 Power Supply  
•
•
Input rated: 110 - 127V ac, 60 Hz.  
Output rated: 24V dc 1.5 A  
For switching Power Supplies:  
UL, ITE Listed, Class 2, Switching Power Supply  
•
•
•
Input rated: 100 - 240 V ac, 50/60 Hz.  
Output rated: 24 V dc, 1.5 A  
Barrel Connector Polarity:  
°
°
°
°
Temperature  
•
Operating temperature: 0 to 40 C (32 to 104 F)  
°
°
°
°
•
•
Storage temperature: -18 to + 66 C (0 to 150 F)  
Relative humidity: 15% to 90%; no condensation  
External  
Dimensions  
•
•
•
•
Length: 210 mm (8.3 in)  
Width: 104 mm (4.1 in)  
Depth: 83 mm (3.3 in)  
Weight: 760 gms (1.675 lb)  
Terminal unit weight: 1.28 kg (2.82 lb)  
Shipping weight: 3.26 kg (7.19 lb)  
Weight  
The shipping weight includes: shipping carton, terminal, power pack and cable,  
telephone line cable, one Omni 37xx Certifications and Regulations, and one  
Omni 37xx Quick Installation Guide.  
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SPECIFICATIONS  
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CHAPTER 4  
Maintenance  
The Omni 37xx has no user-maintainable parts.  
To clean the terminal, use a clean cloth slightly dampened with water and a drop  
or two of mild soap. For stubborn stains, use alcohol or an alcohol-based cleaner.  
For best results, use a Verifone Cleaning Kit (refer to the Accessories and  
Documentation section).  
Cleaning the  
Terminal  
CAUTION  
Never use thinner, trichloroethylene, or ketone-based solvents – they may  
deteriorate plastic or rubber parts.  
Do not spray cleaners or other solutions directly onto the keypad or LCD screen.  
Do not attempt to clean the smart card reader. Doing so may void any warranty.  
For smart card reader service, contact your VeriFone distributor or service  
provider.  
Smart Card  
Reader  
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MAINTENANCE  
Smart Card Reader  
28  
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CHAPTER 5  
VeriFone Service and Support  
For Omni 37xx terminal problems, contact your local VeriFone representative or  
service provider.  
For Omni 37xx product service and repair information:  
•
USA – VeriFone Service and Support Group, 1-800-834-9133,  
Monday - Friday, 8 A.M. - 7 P.M., EST  
•
International – Contact your VeriFone representative  
Before returning the Omni 37xx terminal to VeriFone, you must obtain a  
Merchandise Return Authorization (MRA) number. The following procedure  
describes how to return one or more Omni 37xx terminals for repair or  
replacement (U.S. customers only):  
Returning a  
Terminal for  
Service  
NOTE  
International customers, please contact your local VeriFone representative for  
assistance with your service, return, or replacement.  
1 Gather the following information from the printed labels (see Figure 18) on the  
bottom of each Omni 37xx terminal to be returned:  
•
Product ID, including the model and part number. For example,  
“OMNI 3700” and “PTID xxxxxxxx”  
•
Serial number (S/N xxx-xxx-xxx)  
2 Within the United States, call VeriFone toll-free at 1-800-834-9133.  
3 Select the MRA option from the automated message. The MRA department is  
open Monday–Friday, 8 A.M.–7 P.M., EST.  
4 Give the MRA representative the information gathered in Step 1.  
If the list of serial numbers is long, you can fax the list, along with the  
information gathered in Step 1, to the MRA department at 502-329-5947  
(U.S.)  
•
•
•
Please address the fax clearly to the attention of the “VeriFone MRA  
Dept.”  
Include a telephone number where you can be reached and your fax  
number.  
You will be issued MRA number(s) and the fax will be returned to you.  
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VERIFONE SERVICE AND SUPPORT  
Accessories and Documentation  
NOTE  
One MRA number must be issued for each Learning Products Template Version  
2.1 terminal you return to VeriFone, even if you are returning several of the same  
model.  
5 Describe the problem(s) and provide the shipping address where the repaired  
or replacement unit must be returned.  
6 Keep a record of the following items:  
•
•
Assigned MRA number(s).  
VeriFone serial number assigned to the Omni 37xx terminal you are  
returning for service or repair (terminal serial numbers are located on the  
bottom of the unit (see Figure 18).  
•
•
Shipping documentation, such as air bill numbers used to trace the  
shipment.  
Model(s) returned (model numbers are located on the VeriFone label on  
the bottom of the Omni 37xx terminal).  
SERIAL NUMBER  
MODEL NUMBER  
Figure 18  
Information Label on Terminal Bottom  
VeriFone produces the following accessories and documentation for the Omni  
37xx terminal, as listed below. When ordering, please refer to the part number in  
the left column.  
Accessories  
and  
Documentation  
VeriFone Online Store at www.store.verifone.com  
•
USA – VeriFone Customer Development Center, 800-233-0522,  
Monday - Friday, 7 A.M. - 5 P.M., MST  
•
International – Contact your VeriFone representative  
05651-xx  
26263-xx  
26264-xx  
MOD10-MOD10 (terminal-to-terminal)  
02xxx MOD10-PC DB25F (terminal-to-PC)  
02xxx MOD10-PC DB9F (terminal-to-PC)  
Download Cables  
07041-xx  
07042-xx  
MOD10-MDIN9 (CR 600/CR 1000i check readers;  
P250/P355/P900 external printers)  
Cables for  
Optional  
Peripherals  
MOD10-4P4C (all VeriFone PIN pads)  
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Accessories and Documentation  
00124-17  
2.1-meter (7-foot) telephone line cord, black color, with  
modular RJ11-type connectors  
Telephone Line  
Cord  
Contact your local VeriFone distributor to determine which power pack or  
power cord fits your needs.  
Power Pack  
CPS05791-3A DC power pack (universal)  
21973-01  
Power cable (US)  
07826, Rev A Wire clip  
Wire clip  
CRM0039  
High-grade thermal printer paper, 58-mm (2.25-inch) width,  
25-meter (82-feet) length; single roll  
Thermal Printer  
Paper  
CRM0039-01 CRM0039 in 30-roll bulk package  
CRM0040  
02117-03  
02746-01  
High-grade thermal printer paper, 58-mm (2.25-inch) width,  
33-meter (108.26-feet) length; single roll  
Plastic spindle for 58-mm (2.25-inch) rolls of thermal printer  
paper; orange color  
Paper Roll Spindle  
Cleaning Kit  
VeriFone Cleaning  
Kit  
22398, Rev. C Omni 3750 Quick Installation Guide  
22429, Rev. B Omni 37xx Certifications and Regulations  
19733, Rev. E Verix Programmer’s Manual  
Documentation  
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VERIFONE SERVICE AND SUPPORT  
Accessories and Documentation  
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CHAPTER 6  
Troubleshooting Guidelines  
The troubleshooting guidelines provided in the following section are included to  
assist you in successfully installing and configuring your Omni 37xx terminal. If  
you have problems operating your Omni 37xx terminal, please read through these  
troubleshooting examples.  
If the problem persists even after performing the guidelines outlined, or if the  
problem is not described below, contact your local VeriFone representative for  
assistance. Typical examples of malfunction you may encounter while operating  
your Omni 37xx terminal and steps you can take to resolve them are listed.  
The Omni 37xx terminal comes equipped with tamper-evident labels. The Omni  
37xx contains no user serviceable parts. Do not, under any circumstance, attempt  
to disassemble the terminal. Perform only those adjustments or repairs specified  
in this installation guide. For all other services, contact your local VeriFone service  
provider. Service conducted by parties other than authorized VeriFone  
representatives may void any warranty.  
NOTE  
CAUTION  
Using an incorrectly rated power supply may damage the terminal or cause it not  
to work as specified. Before troubleshooting, check to ensure that the power  
supply being used to power the terminal matches the requirements specified at  
the back of the terminal. (See Chapter 3, Specifications, for detailed power supply  
specifications). Obtain the appropriately rated power supply before continuing with  
troubleshooting.  
When the Omni 37xx terminal LCD screen does not show correct or clear  
readable information:  
Blank Display  
•
•
Check all terminal power connections.  
Check all cable connections and verify that the telephone line is properly  
connected.  
•
If the problem persists, contact your local VeriFone service provider for  
assistance.  
If the terminal does not dial out:  
Terminal Does  
Not Dial Out  
•
•
Check the telephone line connections.  
Check to make sure the telephone line is working by plugging it into a working  
telephone and listening for a dial tone.  
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TROUBLESHOOTING GUIDELINES  
Printer Does Not Print  
•
•
Replace the telephone cable that connects the terminal with a cable you know  
is working correctly.  
If the problem persists, contact your local VeriFone service provider for  
assistance.  
If the printer does not work properly:  
Printer Does  
Not Print  
•
Check all terminal power connections. The internal thermal printer receives  
power directly from the Omni 37xx terminal. The green power-on indicator  
light must be ON.  
•
•
Check to make sure the paper roll cover is properly latched.  
If the green power-on indicator is blinking on and off, the printer is out of paper.  
Open the paper roll cover and install a new roll of printer paper, as described  
in Install Paper Roll.  
•
If the problem persists, contact your VeriFone distributor or service provider.  
If paper jams up inside the printer:  
Printer Paper  
Jam  
•
Press the button on the side of the terminal to unlatch the paper roll cover,  
then open the cover.  
•
Remove the damaged paper from the paper roll and clear the feed  
mechanism.  
•
•
Re-install the roll of printer paper, as described in Install Paper Roll.  
If the problem persists, it may be due to poor paper quality. Install a new  
roll of higher-quality paper.  
See To Install a Paper Roll.  
WARNING  
Poor-quality paper may jam the printer. For high-quality VeriFone paper, refer to  
the Accessories and Documentation section.  
If any of the peripheral device (PIN Pad, Smart Card Reader, or Bar Code Wand)  
does not work properly:  
Peripherals  
Device Does  
Not Work  
•
•
Check the power cable connection to the peripheral device.  
Check that the device connected to the serial port has power and is  
functioning properly. If possible, perform a self-test on the device in question.  
•
•
The cable connecting the optional device to the Omni 37xx terminal serial port  
may be defective. Try a different serial cable.  
If the problem persists, contact your local VeriFone representative for  
assistance.  
See Connect Optional Device(s).  
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TROUBLESHOOTING GUIDELINES  
Keypad Does Not Respond  
If the keypad does not respond properly:  
Keypad Does  
Not Respond  
•
Check the LCD screen. If it displays the wrong character or nothing at all when  
you press a key, follow the steps outlined in Transactions Fail To Process.  
•
If pressing a function key does not perform the expected action, refer to the  
user documentation for that application to ensure you are entering data  
correctly.  
•
If the problem persists, contact your local VeriFone representative for  
assistance.  
There are several possible reasons why the terminal may not be processing  
transactions. Use the following steps to check troubleshoot failures.  
Transactions  
Fail To Process  
Check Magnetic Card Reader  
•
•
•
Perform a test transaction using one or more different magnetic stripe cards to  
ensure the problem is not a defective card.  
Ensure that you are swiping cards properly. With the Omni 37xx card reader,  
the black, magnetic stripe on the card should face inward, toward the keypad.  
Process a transaction manually using the keypad instead of the card reader. If  
the manual transaction works, the problem may be a defective card reader.  
Contact your VeriFone distributor or service provider. If the manual transaction  
does not work, proceed to Check Telephone Line.  
Check Smart Card Reader  
•
Perform a test transaction using several different smart cards to ensure the  
problem is not a defective card.  
•
•
Ensure that the card is inserted correctly.  
Ensure the MSAM cards are properly inserted in the cardholders and the  
cardholders are properly secured (see Install/Replace MSAM Cards).  
•
Process the transaction manually using the keypad instead of the card reader.  
If the manual transaction processes, the problem may be a defective card  
reader. Contact your VeriFone distributor or service provider. If the manual  
transaction does not process, proceed to Check Telephone Line.  
Check Telephone Line  
•
Disconnect the telephone line from the back of the Omni 37xx terminal and  
connect it to a working telephone to check for a dial tone. If there is no dial  
tone, replace the telephone cable.  
•
If the problem appears to be with the telephone line, check with the party you  
are trying to call to see if their system is operational. If they are not  
experiencing difficulties with their line, contact the telephone company and  
have your line checked. If the telephone line works, contact your local  
VeriFone representative for assistance.  
OMNI 37XX INSTALLATION GUIDE  
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35  
             
TROUBLESHOOTING GUIDELINES  
Transactions Fail To Process  
36  
OMNI 37XX INSTALLATION GUIDE  
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INDEX  
A
I
accessories 30  
installation 7  
cables for optional peripherals 30  
documentation 31  
download cables 30  
ordering 31  
paper roll spindle 31  
power packs 31  
connecting a PINpad 18  
connecting a smart card reader/writer 18  
connecting optional device(s) 18  
connecting the terminal power pack 20  
connecting the terminal to a telephone line 13  
MSAM cardholders 16  
telephone line cord 31  
thermal printer paper 31  
VeriFone cleaning kit 31  
MSAM cards 16  
peripherals 19  
setting up a direct telephone line connection 13  
table of peripheral devices 18  
terminal location 9  
unpack the shipping carton 10  
using the magnetic card reader 23  
B
bar code wand  
connect 18  
C
K
cables  
keypad  
troubleshooting 35  
ordering cables for optional peripherals 30  
ordering download cables 30  
check readers 19  
M
magnetic card reader,using 23  
maintenance  
connect  
bar code wand 18  
cleaning the terminal 27  
returning a terminal for repair or replacement 29  
MSAM cardholders 16  
connection ports 12  
communications port 12  
RJ45-type modular jacks 13  
bar code 13  
PIN Pad 13  
RS232 13  
MSAM cards 16  
O
optional devices, connecting 18  
D
P
direct telephone line connection 13  
display  
paper rolls  
troubleshooting 33  
documentation 30  
for thermal printer 14, 34  
peripherals  
documentation, ordering 31  
download cables, ordering 30  
cables 30  
check readers 19  
installation 19  
PINpad 18  
E
electrostatic discharge 16  
printers 19  
smart card reader/writers 18  
OMNI 37XX INSTALLATION GUIDE  
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37  
 
INDEX  
table of supported devices 18  
PINpad  
connecting 18  
power pack  
AC version 31  
connecting 20  
DC version 31  
ordering 31  
printer  
paper roll spindle 31  
troubleshooting 34  
printer paper  
ordering 31  
S
service  
returning a terminal for repair or replacement 29  
smart card reader/writer  
connecting 18  
T
telephone line connections 13  
direct 13  
telephone line cord, ordering 31  
terminal  
accessories 30  
cleaning 27  
documentation 30  
repair 29  
replacement 29  
service and support 29  
troubleshooting 33  
terminal features  
general 11  
thermal printer  
about thermal printer paper 14, 34  
troubleshooting 34  
troubleshooting  
display 33  
guidelines 33  
keypad 35  
printer 34  
terminal transactions 35  
38  
OMNI 37XX INSTALLATION GUIDE  
Download from Www.Somanuals.com. All Manuals Search And Download.  
VeriFone, Inc.  
2455 Augustine Drive  
Santa Clara CA 95054-3002  
Tel: 408-330-6300  
Fax: 408-330-6406  
www.verifone.com  
VERIX  
OPERATING  
ENVIRONMENT  
SO FTPAY  
E-PAYMENT  
APPLICATIO N  
VERIX  
DEVELO PER  
TO OLKIT  
DEVELO PMENT  
TO O LS  
VERISHIELD  
SECURITY  
ARCHITECTURE  
O MNI 37XX  
HAND-O VER-COUNTER  
MULTI-APPLICATIO N  
APPLIANCES  
O MNI 33XX  
MULTI-APPLICATIO N  
APPLIANCES  
VERIX  
MULTI-APP  
CO NDUCTOR  
MULITPLE APPLICATIO N  
MANAGEMENT  
SYSTEM  
Omni 37xx  
VERICENTRE  
APPLIANCE  
MANAGEMENT  
SUITE  
Installation Guide  
VeriFone Part Number 22399, Revision B  
Download from Www.Somanuals.com. All Manuals Search And Download.  

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