VeriFone Credit Card Machine Vx510 User Manual

Omni 5xxx and V 5xx/V 6xx

Installation Guide

VeriFone Part Number 23216, Revision B

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CONTENTS

P R EFACE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Document Conventions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Acronym Definitions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

C H APTER 1

Terminal Overview Features and Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Exceptional Ease of Use. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Countertop Performance in a “Hand-Over” Design. . . . . . . . . . . . . . . . . . . . 10

True Multi-Application Capability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Wireless Connectivity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

C H APTER 2

Terminal Setup Select Terminal Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Ease of Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Environmental Factors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Electrical Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Unpack the Shipping Carton. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Examine Terminal Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Front Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Connection Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Establish Telephone Line Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Install the Paper Roll . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Install/Replace MSAM Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Connect Optional Device(s) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

V^x5xx Optional Device Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

V^x6xx Optional Device Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

External Printers Supported . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Connect the Terminal Power Pac k . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 5

Smart Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Charging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Battery Life . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Install/Replace SIM Card

(GSM/GPRS Models) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Antenna . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Orientation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Replacing the Antenna . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Wireless Transactions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Smart Card Transaction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Magnetic Card Reader Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

OMNI 5XXX AND V^X5XX/V^X6XX INSTALLATION GUIDE

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CONTENTS

C H APTER 3

Specifications Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

DC Power Pack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Temperatur e . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 5

External Dimensions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Weight . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

C H APTER 4

Maintenance Clean the Terminal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Terminal Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Smart Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

C H APTER 5

VeriFone Service Return a Terminal or Smart Battery for Service . . . . . . . . . . . . . . . . . . . . . . . . . 39

and Support Accessories and Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Power Pack. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Thermal Printer Paper. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

VeriFone Cleaning Ki t . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 1

Telephone Line Cord . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Swivel Stand . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

C H APTER 6

Troubleshooting Terminal Does Not Star t . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 3

Guidelines Terminal Display Does not Show Correct/Readable Info . . . . . . . . . . . . . . . . . . 43

Smart Battery Will Not Charge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Blank Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Terminal Does Not Dial Out . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Printer Does Not Print. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Printer Paper Jam. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Peripheral Device Does Not Work . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Keypad Does Not Respond . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Transactions Fail To Proces s . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 5

I N DEX . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47

OMNI 5XXX AND V^X5XX/V^X6XX INSTALLATION GUIDE

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PREFACE

This guide is your primary source of information for setting up and installing the

V^x5xx/V^x6xx series of terminals.

In this document, V^x5xx/V^x6xx refers to the series of VeriFone terminals,

including the V^x510 (Omni 5150) and V^x610 (Omni 5600). V^x5xx/V^x6xx is

VeriFone’s next-generation payment terminal family with product line extensions

targeted at the high-end countertop and wireless pay-at-table market segments.

NOTE

This guide is useful for anyone installing and configuring a V^x5xx/V^x6xx terminal.

Basic descriptions of the terminal features are also provided.

Audience

This guide is organized as follows:

Organization

Chapter 1, T e rminal Overview. Provides an overview of the V^x5xx/V^x6xx series of

terminals.

Chapter 2, T e rminal Setup. Explains how to set up and install the V^x5xx/V^x6xx

terminal. It tells you how to select a location, establish power and telephone line

connections, and how to configure optional peripheral devices.

Chapter 3, Specifications. Discusses power requirements and dimensions of the

V^x5xx/V^x6xx terminal.

Chapter 4, Maintenance. Explains how to maintain your V^x5xx/V^x6xx terminal.

Chapter 5, VeriFone Service and Support. Provides information on contacting

your local VeriFone representative or service provider, and information on how to

order accessories or documentation from VeriFone.

Chapter 6, Troubleshooting Guidelines. Provides troubleshooting guidelines,

should you encounter a problem in terminal installation and configuration.

OMNI 5XXX AND V^X5XX/V^X6XX INSTALLATION GUIDE

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PREFACE

Related Documentation

OMNI 5XXX AND V^X5XX/V^X6XX INSTALLATION GUIDE

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CHAPTER 1

Terminal Overview

This chapter provides a brief description of the V^x5xx/V^x6xx series of terminals.

The V^x5xx/V^x6xx terminal series represents the shape of things to come in e-

payment. These terminals are members of a broad product family that will provide

a clear migration path into the future for current users of Omni countertop and

portable terminals.

The V^x5xx series includes high performance countertop terminals with fixed and

modular enhanced communication options. The V^x510 (also referred to as Omni

5150) is the entry point countertop terminal.

The V^x6xx series represents a new generation of wireless terminals. The

pioneering V^x610 (also known as Omni 5600) features the same sleek, compact

design of the V^x510, but in a portable, battery-powered form factor that uses

wireless technologies, including Wi-Fi, CDMA and GSM/GPRS.

The bold ergonomic design is sleek and stylish, offering countertop power and 32-

bit performance in an integrated terminal that can be handed to the consumer for

input. In addition, the V^x5xx/V^x6xx series serves as the entry point to VeriFone’s

acclaimed multi-application platform—with the capability to securely support

payment and value-added applications on a single terminal.

NOTE

VeriFone ships variants of the V^x5xx/V^x6xx terminal for different markets. Your

terminal may have a different configuration. The following devices may or may not

be present: a smart card reader, or zero or three MSAM cardholders.

Features At a Glance

• Delivers power and usability in a

convenient “hand-over” design.

• Securely supports and runs payment

and value-added applications.

• Multi-application operating

environment.

• Offers unsurpassed performance on

EMV smart card transactions.

• 32-bit processing and multi-tasking

capabilities.

• Security architecture meets

specifications for PED and

sophisticated file authentication.

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TERMINAL OVERVIEW

Features and Benefits

Features and V^x5xx/V^x6xx terminals provide the right combination of features and functions.

Benefits This includes a triple-track magnetic-stripe card reader, smart card reader,

integrated PINpad, and a quiet yet fast internal thermal printer (ITP).

Exceptional Ease of

Use

•

Bold design is sleek, stylish, and lightweight for conveniently handing the

terminal to the consumer for PIN entry or other input.

Intuitive ATM-style interface, large 8-line x 21-character backlit display with

split-screen capabilities, large keys, and extra-size menu prompts simplify

training and reduce calls to the help desk.

•

Integrated high-speed thermal printer simplifies paper loading and virtually

eliminates paper jams.

•

Triple-track, high-coercivity card reader handles most magnetic stripe cards.

Countertop

Performance in a

32-bit processing and multi-tasking capabilities make short work of payment,

payment-related, and value-added applications.

“Hand-Over” Design

•

Exceptional graphics-handling capabilities of display and printer quickly render

logos, graphical fonts, and character-based languages.

VeriCentre Appliance Management Suite employs advanced file compression

to streamline simultaneous downloads of application software to hundreds of

terminals.

•

Integrated PINpad offers added convenience to handle PIN-based

applications.

Ensures uncompromising reliability from VeriFone, the worldwide leader in

e-payment.

True Multi-

Application

Capability

•

3, 4, or 6 MB of memory and the dynamic memory allocation of the Verix V

OS, support two or three typical-sized applications on a single terminal.

Primary smart card reader and the MSAMs safeguard sensitive financial data

and support multiple smart card schemes.

V^x5xx/V^x6xx series of terminals and SoftPay EMV software have received

EMV Level 1 and Level 2 Type approval for smart card solutions. The Verix

EMV Library provides efficient development of other EMV-compliant

applications.

•

VeriShield security architecture meets published specifications for PED and

provides sophisticated file authentication to prevent execution of unauthorized

software on V^x5xx/V^x6xx terminals.

Wireless

Connectivity

•

With the V^x6xx wireless terminals, the point of payment can be almost

anywhere. Customers are not tied to a fixed location.

“Always on” wireless connection is made using the latest wireless

technologies, including GSM/GPRS, CDMA and Wi-Fi.

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CHAPTER 2

Terminal Setup

This chapter describes the terminal setup procedure. You will learn how to:

•

Select T e rminal Location and Protect the Terminal From Adverse

Environmental Factors.

•

Unpack the Shipping Carton.

Examine T e rminal Features.

Establish T e lephone Line Connections.

Install the Paper Roll in the Printer.

Connect Optional Device(s).

Connect the T e rminal Power Pack.

Connect the External Antenna (for some V^x6xx models only).

Conduct Wireless Transactions.

Conduct Smart Card or Credit/Debit Transactions. See Smart Card

Transaction and Magnetic Card Reader Use.

Use the following guidelines when selecting a location for your V^x5xx/V^x6xx

terminal.

Select Terminal

Location

Ease of Use

•

Select a location convenient for both merchant and cardholder.

Select a flat support surface, such as a countertop or table.

Select a location near a power outlet and a telephone/modem line connection.

For safety, do not string the power cord in a walkway or place it across a

walkway on the floor.

Environmental

Factors

•

Do not use the terminal where there is high heat, dust, humidity, moisture, or

caustic chemicals or oils.

Keep the terminal away from direct sunlight and anything that radiates heat,

such as a stove or motor.

Do not use the terminal outdoors.

CAUTION

The terminal is not waterproof or dustproof, and is intended for indoor use only.

Any damage to the unit from exposure to rain or dust may void any warranty.

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TERMINAL SETUP

Unpack the Shipping Carton

Electrical

Considerations

•

Avoid using this product during electrical storms.

Avoid locations near electrical appliances or other devices that cause

excessive voltage fluctuations or emit electrical noise (for example, air

conditioners, electric motors, neon signs, high-frequency or magnetic security

devices, or computer equipment).

•

Do not use the terminal near water or in moist conditions.

WARNING

Due to risk of shock or terminal damage, do not use the terminal near water, in a

wet basement, bathtub, wash bowl, kitchen sink, laundry tub, or near a swimming

pool.

Open the shipping carton and carefully inspect its contents for possible tampering

or shipping damage. The V^x5xx/V^x6xx is a secure product and any tampering may

cause the terminal to cease to function properly.

Unpack the

Shipping Carton

ANTENNA (V^X6XX ONLY)

BATTERY

(V^X6XX ONLY)

PAPER ROLL

UNIVERSAL POWER

TERMINAL

CORD

POWER PACK

TELEPHONE LINE

CORD

Figure 1

V^x5xx and V^x6xx Product Components

To unpack the 1 Remove and inspect the following items (see Figure 1):

Shipping Carton

•

Terminal

Power pack

Telephone line cord

Power cord

Battery pack (for V^x6xx only)

Antenna (for V^x6xx only, if shipped loose)

Paper roll

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TERMINAL SETUP

Examine Terminal Features

2 Remove all plastic wrapping from the terminal and other components.

3 Remove the clear protective film from the LCD screen.

Do not use a terminal that has been damaged or tampered with. The

V^x5xx/V^x6xx terminal comes equipped with tamper-evident labels. If a label or

component appears damaged, please notify the shipping company and your

VeriFone representative or service provider immediately.

CAUTION

4 Save the shipping carton and packing material for future repacking or moving

the terminal.

Before you continue the installation process, notice the features of the

V^x5xx/V^x6xx terminal (see Figure 2).

Examine

Terminal

Features

INTERNAL THERMAL

PRINTER

PRINTER COVER RELEASE

GREEN INDICATOR LED

SERRATED METAL

STRIP

CONNECTION PORTS

MAGNETIC CARD READER

ATM-STYLE FUNCTION KEYS

TERMINAL DISPLAY

ALPHA KEY

PROGRAMMABLE FUNCTION

KEYS

TELEPHONE-STYLE

KEYPAD

SAM COMPARTMENT

(BOTTOM)

ENTER KEY

CANCEL KEY

BACKSPACE/CLEAR KEY

SMART CARD READER

Figure 2

V^x5xx/V^x6xx Terminal Features (Front Panel)

The front panel includes the following features:

Front Panel

•

A terminal display, backlit LCD screen.

Five types of keys:

a A 12-key, telephone-style keypad.

b Four ATM-style function keys, labeled F1 to F4, to the right of the LCD

screen.

c Four unlabeled, programmable function keys above the keypad.

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TERMINAL SETUP

Examine Terminal Features

d Three color-coded function keys below the

keypad (icons at right; from left to right: CANCEL,

BACKSPACE/CLEAR, ENTER).

e An ALPHA key centered at the top of the keypad.

•

A magnetic card reader, built into the right side. The icon at right

shows the proper swipe direction, with the stripe down and facing

inward, toward the keypad.

•

A green indicator LED indicates power is ON.

An internal thermal printer.

A smart card reader, built into the front of the terminal. The icon

shown at right indicates proper card position and insertion

direction.

•

A SAM (security access module) compartment, built into the bottom of the

terminal. The V^x5xx/V^x6xx terminal contains MSAM cardholders to support

multiple stored-value card programs or other merchant card requirements.

VeriFone ships variants of the V^x5xx/V^x6xx terminal for different markets. Your

terminal may have a different configuration. The following devices may or may not

be present: a smart card reader, or zero or three MSAM cardholders. However, the

basic processes described in this guide remain the same, regardless of terminal

configuration.

NOTE

Turn the terminal upside down to view the connection ports. Notice that the ports

Connection Ports

are recessed. Different ports are provided to connect the V^x5xx/V^x6xx to a

communications line, optional peripheral devices, and the power supply

Figure 3 shows the connection ports for the V^x6xx terminal..

Figure 3

V^x6xx Connection Ports (Side and Bottom View)

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TERMINAL SETUP

Examine Terminal Features

Figure 4 shows the connection ports for the V^x5xx terminal.

Figure 4

V^x5xx Connection Ports (Bottom View)

WARNING

Do not connect the terminal to the power supply until all the peripherals are

attached.

For information on how to attach peripheral devices, see Connect Optional

Device(s).

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TERMINAL SETUP

Establish Telephone Line Connections

Connect the telephone cord to the communication port on the terminal, then route

it directly to a telephone wall jack (see Figure 5 and Figure 6). This is a direct

connection and the line is dedicated to the terminal.

Establish

Telephone Line

Connections

Figure 5

V^x6xx Direct Telephone Connection

Figure 6

V^x5xx Direct Telephone Connection

WARNING

To reduce the risk of fire, use only No. 26AWG or larger telecommunication line

cord.

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TERMINAL SETUP

Install the Paper Roll

Install the Paper A fast, quiet thermal printer is built into the V^x5xx/V^x6xx terminal. Before you can

Roll process transactions that require a receipt or record, you must install a roll of

thermal-sensitive paper in the printer.

The ITP uses a roll of single-ply, thermal-sensitive paper 57 millimeters (2.24

inches) wide and 25 meters (82 feet) long. A pink out-of-paper indicator line

appears on the edge of the paper approximately 18 inches before the end of the

roll. After this line appears, there is enough paper remaining on the roll to

conclude at least one transaction.

Poor-quality paper can jam the printer and create excessive paper dust. To order

high-quality VeriFone paper, refer to Accessories and Documentation.

CAUTION

Store thermal paper in a dry, dark area. Handle thermal paper carefully: impact,

friction, temperature, humidity, and oils affect the color and storage

characteristics of the paper.

Never load a roll of paper with folds, wrinkles, tears, or holes at the edges in the

print area.

To Install a Paper Roll 1 Press down on the button located on the side of the terminal to unlatch the

paper roll cover, then lift the cover up and back (see Figure 7).

Figure 7

Opening the Printer Cover

2 Remove any partial roll of paper in the printer tray by lifting up (see Figure 8).

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TERMINAL SETUP

Install the Paper Roll

3 Loosen the glued leading edge of the paper or remove the protective strip

from the new roll of paper. Unwind the paper roll past any glue residue.

Figure 8

Removing Partial Paper Roll

4 Hold the roll so the paper feeds from the bottom of the roll (see Figure 9).

5 Drop the paper roll into the printer tray.

Figure 9

Loading Paper Roll

6 Pull paper up past the glue residue from printer tray.

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TERMINAL SETUP

Install/Replace MSAM Cards

7 Close the paper roll cover by gently pressing directly on the cover until it clicks

shut, allowing a small amount of paper past the glue residue to extend outside

the printer door. (see Figure 10).

CAUTION

To prevent the paper roll cover from damaging the print roller, always gently press

down on the printer dust cover to close it.

Figure 10

Closing Paper Roll Cover

8 Tear the paper off against the serrated metal strip in the printer.

For paper ordering information, refer to Accessories and Documentation.

Install/Replace When you first receive your V^x5xx/V^x6xx terminal, you may need to install one or

MSAM Cards more MSAM cards or you may need to replace old cards.

CAUTION

Observe standard precautions when handling electrostatically sensitive devices.

Electrostatic discharges can damage this equipment. VeriFone recommends

using a grounded anti-static wrist strap.

To Install/Replace 1 Remove the power cord and/or battery (see Smart Battery) from the terminal.

MSAMs

2 Place the terminal upside down on a soft, clean surface to protect the lens

from scratches.

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TERMINAL SETUP

Install/Replace MSAM Cards

3 Remove the MSAM compartment door screw and rotate the door up and back

to access the MSAM cardholders (see Figure 11).

MSAM COMPARTMENT

DOOR

MSAM COMPARTMENT

DOOR SCREW

Figure 11

Opening MSAM Compartment Door

4 Remove any previously installed MSAM card by sliding the card from the

MSAM cardholder.

5 Install an MSAM card by aligning the card and carefully sliding it within the

guides on the cover until it is fully inserted (see Figure 12).

Figure 12

Installing an MSAM Card

Before inserting the MSAM card, position it as shown in Figure 12, with the card’s

gold contacts facing the smart car reader end of the terminal. The cardholder

connector base has a set of contacts and a notch on one corner to ensure the

MSAM card is positioned correctly. The MSAM card has a notch on one corner to

ensure that it fits into the connector base in only one way. The MSAM

compartment door will not close properly if the MSAM cards are installed

incorrectly.

NOTE

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TERMINAL SETUP

Connect Optional Device(s)

6 Replace the MSAM compartment door and reinstall the screw (see Figure 13).

Figure 13

Closing MSAM Compartment Door

The V^x5xx/V^x6xx supports some peripheral devices designed for use with

electronic point-of-sale terminals.

Connect

Optional

Device(s)

Before connecting any peripheral device, remove the power cord from the bottom

of the terminal and ensure that the green indicator LED is not lit. Reconnect the

power cord only after you are finished connecting the peripheral device(s). For

complete information about peripheral installation and use, refer to the user

documentation supplied with those devices.

CAUTION

For more information about optional devices, please contact your VeriFone

distributor.

NOTE

RS-232-type devices do not work on the PINpad port. PINpad-type devices do not

work on the RS-232 port. If an optional peripheral device does not function

correctly, check the port connection.

For the V^x5xx, use the two ports on the back panel to connect up to two optional

devices.

V 5xx Optional

Device Connections

Connecting the PINpad or Smart Card Reader to the V 5xx

Use the following procedure to connect a PINpad or smart card reader.

1 Insert the RJ45-type connector on the end of the PINpad or smart card reader

into the port on the back of the peripheral device.

To install a PINpad 101, PINpad 201, or PINpad 1000, position and insert the

grommet to secure the cable connection.

If a cable is not already connected to the smart card reader or PINpad, insert

the small modular plug on one end of the interface cable into the optional

device’s modular jack.

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TERMINAL SETUP

Connect Optional Device(s)

2 Insert the larger RJ45-type connector on the other end of the PINpad cable

into the PINpad serial port on the bottom of the terminal.

Figure 14

V^x5xx Example PINpad Serial Port Connections

Connecting the Check Reader to the V 5xx

The V^x5xx terminal supports the CR 600 and CR 1000i check readers. Contact

your VeriFone representative or visit the online store at www.store.verifone.com

for information on these devices. Figure 15 provides an example of a peripheral

connection to the RS-232 port.

CAUTION

Check readers require a separate power source. Before connecting a check

reader or similar device, remove the power cord from the bottom of the terminal

and ensure that the green indicator LED is not lit.

Figure 15

V^x5xx Example Check Reader Connection

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TERMINAL SETUP

Connect Optional Device(s)

The side port of the V^x6xx terminal can operate either as a PINpad port or an RS-

232 port, depending on the power source available.

V 6xx Optional

Device Connections

Connecting the PINpad or Smart Card Reader to the V^x6xx

When plugged in and not operating off battery power, the side port operates as a

PINPad port and the terminal can be connected to a PINpad (see Figure 16).

Use the following procedure to connect a PINpad or smart card reader.

1 Insert the RJ45-type connector on the end of the PINpad or smart card reader

into the port on back of the peripheral device.

To install a PINpad 101, PINpad 201, or PINpad 1000, position and insert the

grommet to secure the cable connection.

If a cable is not already connected to the smart card reader or PINpad, insert

the small modular plug on one end of the interface cable into the optional

device’s modular jack.

2 Insert the larger RJ45-type connector on the other end of the PINpad cable

into the PINpad serial port on the side of the terminal. Figure 16 provides an

example of a smart card reader and PINpad connection to the PINpad serial

port.

Figure 16

V^x6xx Example PINpad Serial Port Connections

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TERMINAL SETUP

Connect Optional Device(s)

Connecting the Check Reader to the V^x6xx

When operating off battery power and not plugged in, the side port operates as an

RS-232 port and the terminal can be connected to a check reader. The

V^x5xx/V^x6xx terminal supports the CR 600 and CR 1000i check readers. Contact

your VeriFone representative or visit the online store at www.store.verifone.com

for information on these devices.

Figure 17 provides an example of a peripheral connection to the RS-232 port.

CAUTION

Check readers require a separate power source. Before connecting a check

reader or similar device, remove the power cord from the bottom of the terminal

and ensure that the green indicator LED is not lit.

Figure 17

V^x6xx Example Check Reader Connection

Although all V^x5xx/V^x6xx variants have an internal thermal printer, it may be

convenient to print larger print runs (for example, daily or weekly reports) to an

External Printers

Supported

external printer. The V^x5xx/V^x6xx terminal supports the VeriFone P250, P350,

P900, and P950 external printers. Contact your VeriFone representative or visit

the online store at www.store.verifone.com for information on these devices.

External printer connections are through the RS-232 port and require a separate

power supply.

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TERMINAL SETUP

Connect the Terminal Power Pack

When you have finished connecting optional peripheral(s), you are ready to

Terminal Power connect the V^x5xx/V^x6xx terminal to the provided power source.

Connect the

Pack

Using an incorrectly rated power supply may damage the terminal or cause it not

to work as specified. Before troubleshooting, ensure that the power supply being

used to power the terminal matches the requirements specified on the bottom of

the terminal. (See Chapter 3, Specifications, for detailed power supply

specifications.) Obtain the appropriately rated power supply before

proceeding.

CAUTION

To Connect the 1 Insert the round barrel connector (see Figure 18 and Figure 19) into

Terminal Power Pack

the power port, identified by the icon at right.

Figure 18

V^x6xx Power Pack Connection

Figure 19

V^x5xx Power Pack Connection

2 Route the cable through cable retainer to secure the power cord (see Figure

19).

NOTE

The bottom of the V^x5xx has an integrated cable-retaining feature to secure the

power cord to the terminal.

3 Insert the AC power cord into the power pack.

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TERMINAL SETUP

Smart Battery

4 Plug the AC power cord into a wall outlet or powered surge protector.

WARNING

NOTE

Do not plug the power pack into an outdoor outlet or operate the terminal

outdoors.

Disconnecting the power during a transaction may cause transaction data files

not yet stored in terminal memory to be lost.

To protect against possible damage caused by lightning strikes and electrical

surges, consider installing a power surge protector.

When the terminal has power, the terminal lights are activated and the green LED

indicator remains lit.

If an application is loaded in the terminal, it starts after the initial VeriFone

is loaded in the terminal, DOWNLOAD NEEDED appears on screen after the initial

VeriFone copyright screen.

The V^x6xx wireless terminal uses an Li-ion smart battery (see Accessories and

Documentation for ordering information). The internal logic of the smart battery

prevents both overcharging and undercharging (a fault condition in which the

battery level goes well below the minimum acceptable charge and the battery

becomes unusable).

Smart Battery

The V^x6xx terminal will operate on battery power or on power pack power. The

smart battery charger in the terminal will be active whenever the power pack is

connected.

NOTE

The following are features of the smart battery:

•

Two Li-ion cells

A fuel gauge module that

•

monitors state of charge (voltage and current),

communicates with the terminal (charge parameters and status to indicate

full discharge),

•

determines full charge capacity (on charge cycle and uninterrupted

discharge cycle), and

automatically shuts down when cell voltage is extremely low.

•

A safety circuit that

prevents cell damage from overcharge, over-discharge, or overheating

•

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TERMINAL SETUP

Smart Battery

•

activates when the battery is left in an unused terminal for extended

periods, and

resets when battery voltage reaches a preset threshold during the charge

cycle.

Conserve battery power by turning the V^x6xx terminal off when not in use. If the

terminal is not to be used for several days, remove the battery from the terminal

as it continues to discharge even when the terminal is turned off.

NOTE

The V^x6xx smart battery fits in a slot on the back of the V^x6xx terminal, as shown

in Figure 20. The locking tab clicks when the battery is in place. The slot is keyed,

so that there is only one way to insert the battery.

Installation

Figure 20

Install the Smart Battery

To remove the V^x6xx smart battery, press the locking tab at the top of the battery

and pull the smart battery from its slot.

Removal

Figure 21

Detaching the Smart Battery from the V^x6xx Terminal

After unpacking your V^x6xx terminal, install the battery and connect the power

pack to the unit for 6 hours.

Charging

It is also recommended that the smart battery receive a periodic full discharge. To

ensure a full discharge, use the unit until the battery is fully drained.

The smart battery has a safety circuit to protect the Li-ion cells from overcharging

and over-discharging. If the battery is over-discharged, the safety circuit shuts

down the battery. The battery must then be recharged to restore operation.

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TERMINAL SETUP

Install/Replace SIM Card (GSM/GPRS Models)

The V^x6xx terminal automatically shuts off when the smart battery reaches the

NOTE

critically low charge state. If this occurs, the smart battery must be recharged for a

minimum of 1/2 hour before it can power the terminal. It may take several

recharge attempts to reset the safety circuit when charging a smart battery that

has been discharged below this critical state.

The V^x6xx smart battery can be charged and discharged hundreds of times, but

will eventually wear out. When operating times are noticeably shorter than usual,

it is time to buy a new battery (see Accessories and Documentation for ordering

information).

Battery Life

WARNING

Do not dispose of batteries in a fire. Li-ion batteries must be recycled

or disposed of properly. Do not dispose of Li-ion batteries in municipal

waste sites.

The SIM (Subscriber Identity Module) card is a smart card inserted in the V^x6xx

GSM/GPRS terminal that contains your GSM/GPRS radio account information.

Use the following procedure to replace or install a SIM card.

Install/Replace

SIM Card

(GSM/GPRS

Models)

1 Loosen the screw from the GSM/GPRS sled module at the back of the V^x6xx

terminal.

Figure 22

Loosen Retaining Screw

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TERMINAL SETUP

Install/Replace SIM Card (GSM/GPRS Models)

2 Detach the GSM/GPRS sled module from the terminal.

Figure 23

Remove GSM/GPRS Sled Module

3 Insert the SIM into the cardholder at the back of the GSM/GPRS sled module.

Figure 24

Insert SIM Card Into GSM/GPRS Sled Module

The SIM cardholder has a notch on one corner to ensure the SIM card is

positioned correctly and for easy orientation in the cardholder. Before inserting

the SIM card, position it as shown in Figure 24, with the card’s gold contacts

facing down.

NOTE

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TERMINAL SETUP

Install/Replace SIM Card (GSM/GPRS Models)

4 Replace the GSM/GPRS sled module in the terminal.

Figure 25

Replace GSM/GPRS Module

5 Tighten the retaining screw.

Figure 26

Tighten Retaining Screw

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TERMINAL SETUP

Antenna

Antenna For some V^x6xx terminals to establish a wireless connection, an external antenna

is provided. This connection allows communication with your service provider to

upload transaction data from the terminal and download system upgrades to the

terminal. Radio service is activated by your service provider.

Some V^x6xx terminals have an internal antenna and this section can be ignored.

NOTE

Use only the antenna designed for your unit. Failure to use the proper antenna

results in the inability to establish a wireless connection.

CAUTION

Never hold the unit by the antenna; doing so may break the connection and void

your warranty.

This section only discusses V^x6xx terminals with external antenna. If the V^x6xx

arrives from manufacture with the antenna unattached, use the following

procedure to install the antenna:

Installation

1 Locate the antenna port on the back side of the V^x6xx terminal.

2 Align the connector on the end of the antenna with the connector on the end of

the terminal.

3 Push gently on the center of the base of the antenna until it slides into

position.

Figure 27

Align Antenna with Antenna Port

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TERMINAL SETUP

Antenna

4 Screw the barrel nut finger tight to retain the antenna.

Figure 28

Tighten Antenna Barrel Nut

To establish good wireless communication (uplink), vertically align the antenna

with respect to ground and sky. For example, if standing and holding the terminal

horizontally, position the antenna approximately at a 90° angle to the unit (that is,

pointing up from the ground). This should point the antenna directly at the sky.

Orientation

If the unit is on a flat surface (for example, a table top) position the antenna so that

it points directly at the sky.

NOTE

If an application (for example, SoftPay) is installed in your V^x6xx unit, a signal

strength indicator may appear on the display.

If your V^x6xx terminal has difficulties completing wireless transactions, you may

have to replace the antenna. Use the following procedure to replace the antenna:

Replacing the

Antenna

1 Remove the existing antenna from the V^x6xx terminal:

a Unscrew the barrel nut to loosen the antenna.

b Pull gently on the center of the base of the antenna until it slides out of

position.

2 Align the connector on the end of the new antenna with the connector on the

end of the terminal.

3 Push gently on the center of the base of the antenna until it slides into

position.

4 Screw the barrel nut finger tight to retain the antenna.

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TERMINAL SETUP

Wireless Transactions

To conduct a wireless transaction:

Wireless

Transactions

•

Ensure the terminal is in an optimal position for transmitting.

Follow the on-screen instructions provided with your application.

The smart card transaction procedure may vary from one application to another.

Verify the procedure with your application provider before performing a smart card

transaction.

Smart Card

Transaction

To Conduct a Smart 1 Position a smart card with the contacts facing upward (see Figure 29).

Card Transaction

2 Insert the smart card into the smart card reader slot in a smooth, continuous

motion until it seats firmly.

3 Remove the card only when the application indicates the transaction is

complete.

Figure 29

Inserting a Smart Card

CAUTION

Leave the smart card in the card reader until the transaction is complete.

Premature card removal will invalidate the transaction.

Magnetic Card The V^x5xx/V^x6xx supports credit/debit card transactions.

Reader Use

To Conduct a Credit/ 1 Position a magnetic card with the stripe in the card reader and facing inward,

Debit Card

Transaction

toward the keypad.

2 To ensure a proper read of the magnetic swipe card, the user should insert the

magnetic card from the top of the unit, as shown in Figure 30.

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TERMINAL SETUP

Magnetic Card Reader Use

3 Swipe the card through the magnetic card reader.

Figure 30

Using the Magnetic Card Reader

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CHAPTER 3

Specifications

This chapter discusses power requirements, dimensions, and other specifications

of the V^x5xx/V^x6xx terminal.

V^x5xx/V^x6xx terminal: 9 V DC; 4.0 A

Power

UL, ITE listed, Class 2 power supply:

DC Power Pack

a Input rated: 100 - 240V AC, 50/60 Hz

b Output rated: 8.6 - 9.4V DC 4.0 A

Barrel connector polarity:

•

Operating temperature: 0^°to 40^°C (32^°to 104^°F)

Storage temperature: -30^°to + 60^°C (-22^°to 140^°F)

Relative humidity: 5% to 90%; no condensation

Temperature

For V^x5xx:

External

Dimensions

•

Length: 209.2 mm (8.2 in)

Width: 101.8 mm (4.0 in)

Depth: 72 mm (2.8 in)

For V^x6xx with Internal Antenna:

•

Length: 209.2 mm (8.2 in)

Width: 101.8 mm (4.0 in)

Depth: 72 mm (2.8 in)

For Vx6xx with External Antenna:

•

Length: 214.2 mm (8.4 in)

Width: 101.8 mm (4.0 in)

Depth: 72 mm (2.8 in)

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SPECIFICATIONS

Weight

Terminal unit weight: 0.48kg (1.06 lb)

Weight

For V^x5xx:

•

Omni 5100/5150 and V^x510, Omni 3730 Certifications and Regulations,

VPN - 23218

•

Omni 5100/5150 and V^x5xx Quick Installation Guide, VPN - 23219

For V^x6xx:

•

Omni 56xx and V^x6xx Certifications and Regulations, VPN - 23644

Omni 56xx and V^x6xx Quick Installation Guide, VPN - 23643

CDMA

NOTE

SAR compliance for body worn operating configurations is limited to the specific

belt clips / holsters / accessories that have no metallic component in the

assembly. The highest reported SAR values for V^x6xx terminals under the FCC

ID B32OMNI5600C are: PMS modes (Part 22) - Body-worn 0.567mW/g, PCS

modes (Part 24) - Body-worn 0.205mW/g.

GSM/GPRS

SAR compliance for body worn operating configurations is limited to the specific

belt clips / holsters / accessories that have no metallic component in the

assembly. The highest reported SAR values for V^x6xx terminals under the FCC

ID B32OMNI5600G are: PMS modes (Part 22) - Body-worn 0.753 mW/g, PCS

modes (Part 24) - Body-worn 0.564mW/g.

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CHAPTER 4

Maintenance

The V^x5xx/V^x6xx has no user-maintainable parts.

To clean the terminal, use a clean cloth slightly dampened with water and a drop

or two of mild soap. For stubborn stains, use alcohol or an alcohol-based cleaner.

Clean the

Terminal

Never use thinner, trichloroethylene, or ketone-based solvents – they may cause

deterioration of plastic or rubber parts.

CAUTION

Do not spray cleaners or other solutions directly onto the keypad or terminal

display.

Gently swab the contacts with alcohol or contact cleaner to remove the dirt. It is

important that the exposed contacts of the V^x6xx battery stay clean and unbent.

Terminal

Contacts

Avoid touching the contacts in the raised area in the center of the V^x6xx battery

and the recessed area on the terminal. Finger oils tarnish contacts, causing bad

connections. When operating on battery power and experiencing a high

occurrence of bad or incomplete data transfers, clean the contacts.

CAUTION

Do not attempt to clean the smart card reader. Doing so may void any warranty.

For smart card reader service, contact your VeriFone distributor or service

provider.

Smart Card

Reader

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MAINTENANCE

Smart Card Reader

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CHAPTER 5

VeriFone Service and Support

For V^x5xx/V^x6xx terminal problems, contact your local VeriFone representative or

service provider.

For V^x5xx/V^x6xx product service and repair information:

•

USA – VeriFone Service and Support Group, 1-800-VeriFone (837-4366),

Monday - Friday, 8 A.M. - 8 P.M., Eastern time

•

International – Contact your VeriFone representative

Before returning a V^x5xx/V^x6xx terminal, smart battery, or sled module to

VeriFone, you must obtain an MRA number. The following procedure describes

how to return one or more V^x5xx/V^x6xx terminals, smart batteries, or sled

Return a

Terminal or

Smart Battery

for Service

modules for repair or replacement (U.S. customers only).

NOTE

International customers are advised to contact their local VeriFone representative

for assistance regarding service, return, or replacement of terminals or batteries.

To Return a Terminal 1 Get the following information from the printed labels on the bottom of each

for Service

V^x5xx/V^x6xx terminal, smart battery, or sled module to be returned:

•

Product ID, including the model and part number. For example,

“OMNI 5100” and “Pxxx- xxx-xx,” “Mxxx-xx-xx-xxx,” or “2xxxx-xx”

•

Serial number (S/N xxx-xxx-xxx)

2 Obtain the MRA number(s) by completing one of the following:

a Call VeriFone toll-free within the United States at 1-800-VeriFone and

follow the automated menu options.

•

Select the MRA option from the automated message. The MRA

department is open Monday to Friday, 8 A.M.–8 P.M., Eastern Time.

Give the MRA representative the information you gathered in Step 1.

If the list of serial numbers is long, you can fax the list, along with the

information gathered in Step 1, to the MRA department at 727-953-

4172 (U.S.).

b Address a fax to “VeriFone MRA Dept.” with the model and part number(s)

•

Include a telephone number where you can be reached and your fax

number.

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VERIFONE SERVICE AND SUPPORT

Accessories and Documentation

c Complete the Inquiry Contact Form at http://www.verifone.com/aboutus/

contact/contact_form.cfm.

•

Address the Subject box with to “VeriFone MRA Dept.”

Reference the model and part number in the Note box.

NOTE

One MRA number must be issued for each V^x5xx/V^x6xx terminal you return to

VeriFone, even if you are returning several of the same model.

3 Describe the problem(s).

4 Provide the shipping address where the repaired or replacement unit must be

returned.

5 Keep a record of the following items:

•

Assigned MRA number(s).

VeriFone serial number assigned to the V^x5xx/V^x6xx terminal, smart

battery, or sled module you are returning for service or repair (terminal

serial numbers are located on the bottom of the unit.

•

Shipping documentation, such as air bill numbers used to trace the

shipment.

Model(s) returned (model numbers are located on the VeriFone label on

the bottom of the V^x5xx/V^x6xx terminal).

VeriFone produces the following accessories and documentation for the

V^x5xx/V^x6xx terminal. When ordering, please refer to the part number in the left

column.

Accessories

and

Documentation

•

VeriFone online store at www.store.verifone.com

USA – VeriFone Customer Development Center, 800-VeriFone (837-4366),

Monday - Friday, 7 A.M. - 8 P.M., Eastern time

•

International – Contact your VeriFone representative

Contact your local VeriFone distributor to determine which power pack or

power cord fits your needs.

Power Pack

CPS10936-3A DC power pack (universal)

21973-01

AC power cord (US)

CRM0039-01 CRM0039 in 30-roll bulk package

CRM0040 High-grade thermal printer paper, 57 mm (2.24-inch) width,

Thermal Printer

Paper

25-meter (82-feet) length; single roll; Available in 20-roll or

50-roll bulk packages

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VERIFONE SERVICE AND SUPPORT

Accessories and Documentation

02746-01

00124-17

23050-01

Cleaning Kit

VeriFone Cleaning

Kit

2.1-meter (7-foot) telephone line cord, black, with

modular RJ11-type connectors

Telephone Line

Cord

Swivel Stand

Documentation

23216

23217

23218

Omni 5xxx and V^x5xx/V^x6xx Installation Guide

Omni 5xxx and V^x5xx/V^x6xx Reference Manual

Omni 5100/5150 and V^x510, Omni 3730 Certifications and

Regulations

23219

23230

23231

Omni 5100/5150 and V^x5xx Quick Installation Guide

Verix V Operating System Programmer’s Manual

Verix V Tools Programmer’s Manual

23640

23641

Omni 56xx and V^x6xx Carrying Case Quick Installation Guide

Omni 56xx and V^x6xx Attachable Strap/Handstrap Quick

Installation Guide

23642

Omni 5xxx and V^x5xx/V^x6xx Privacy Shield Quick Installation

Guide

23643

23644

Omni 56xx and V^x6xx Quick Installation Guide

Omni 56xx and V^x6xx Certifications and Regulations

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VERIFONE SERVICE AND SUPPORT

Accessories and Documentation

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CHAPTER 6

Troubleshooting Guidelines

The troubleshooting guidelines provided in the following section are included to

assist you to successfully install and configure your V^x5xx/V^x6xx terminal. If you

have problems operating your V^x5xx/V^x6xx terminal, please read through these

troubleshooting examples.

If the problem persists even after performing the outlined guidelines or if the

problem is not described below, contact your local VeriFone representative for

assistance. Typical examples of malfunction you may encounter while operating

your V^x5xx/V^x6xx terminal and steps you can take to resolve them are listed.

The V^x5xx/V^x6xx terminal comes equipped with tamper-evident labels. The

V^x5xx/V^x6xx contains no user serviceable parts. Do not, under any circumstance,

attempt to disassemble the terminal. Perform only those adjustments or repairs

specified in this guide. For all other services, contact your local VeriFone service

provider. Service conducted by parties other than authorized VeriFone

representatives may void any warranty.

NOTE

Use only a VeriFone-supplied power pack. Using an incorrectly rated power

supply may damage the terminal or cause it not to work as specified. Before

troubleshooting, ensure that the power supply being used to power the terminal

matches the requirements specified on the bottom of the terminal. (See Chapter

3, Specifications, for detailed power supply specifications.) Obtain the

appropriately rated power supply before continuing with troubleshooting.

CAUTION

•

Ensure that the smart battery charge state is not below the critically low level.

(For V^x6xx terminals only.)

Terminal Does

Not Start

•

Recharge or replace the smart battery. (For V^x6xx terminals only.)

Ensure that you pressed the ENTER/ON key for approximately 3 seconds,

until the unit lit up.

Terminal Display

Does not Show

Correct/Readable

Info

•

Recharge or replace the battery. (For V^x6xx terminals only.)

Connect the V^x5xx/V^x6xx terminal in to a known-good power supply (if you

have one) to see if this clears the problem.

If the problem persists, contact your local VeriFone representative for assistance.

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TROUBLESHOOTING GUIDELINES

Smart Battery Will Not Charge

Smart Battery The V^x6xx smart battery must initially receive a full charge to calibrate its full

Will Not Charge charge capacity.

Allow the V^x6xx terminal to remain connected to the power pack for 6 hours to

ensure the battery receives a full charge.

NOTE

Conserve battery power by turning the V^x6xx terminal off when not in use. If the

terminal will not be used for several days, remove the battery from the terminal as

it continues to discharge even when the terminal is turned off.

The V^x6xx terminal automatically shuts off when the smart battery reaches the

critically low charge state. If this occurs, the smart battery must recharge a

minimum of 1/2 hour before it can power the terminal. It may take several

recharge attempts to reset the safety circuit when charging a smart battery that

has been discharged below this critical state.

Blank Display When the V^x5xx/V^x6xx terminal display screen does not show correct or clearly

readable information:

•

Check terminal power connection.

Remove and reapply power to the terminal.

Check all cable connections and verify that the telephone line is properly

connected.

•

If the problem persists, contact your local VeriFone service provider.

If the terminal does not dial out:

Terminal Does

Not Dial Out

•

Check the telephone line connections.

Check that the telephone line is working by plugging it into a working

telephone and listening for a dial tone.

•

Replace the telephone cable that connects the terminal with a cable you know

is working correctly.

If the problem persists, contact your local VeriFone service provider.

If the printer does not work properly:

Printer Does Not

•

Check battery status or terminal power connection. The printer will not print if

there is an insufficient charge remaining in the battery to complete the print

operation. (For V^x6xx terminals only.)

Check if the printer is out of paper and that the roll is properly installed. Open

the paper roll cover and install a new roll of printer paper or ensure that the roll

is feeding from the bottom.

•

Verify that the printer roller and paper roll dust cover are properly installed.

If the problem persists, contact your VeriFone distributor or service provider.

OMNI 5XXX AND V^X5XX/V^X6XX INSTALLATION GUIDE

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TROUBLESHOOTING GUIDELINES

Printer Paper Jam

If paper jams inside the printer:

Printer Paper

Jam

•

Press the button on the side of the terminal to unlatch the paper roll cover,

then open the cover.

•

Remove the damaged paper from the paper roll and clear the feed

mechanism.

•

Install a roll of printer paper, as described in Install the Paper Roll.

If the problem persists, it may be due to poor paper quality. Install a new

roll of higher-quality paper.

WARNING

Poor-quality paper may jam the printer. To order high-quality VeriFone paper,

refer to Accessories and Documentation.

If any peripheral device (PINpad or smart card reader) does not work properly:

Peripheral

Device Does Not

Work

•

Check the power cord connection to the peripheral device.

Check that the device connected to the proper port has power and is

functioning properly. If possible, perform a self-test on the device in question.

•

The cable connecting the optional device to the V^x5xx/V^x6xx terminal serial

port may be defective. Try a different serial cable. See Connect Optional

Device(s).

If the problem persists, contact your local VeriFone representative.

If the keypad does not respond properly:

Keypad Does

Not Respond

•

Check the terminal display. If it displays the wrong character or nothing at all

when you press a key, follow the steps outlined in Transactions Fail T o

Process.

If pressing a function key does not perform the expected action, refer to the

user documentation for that application to ensure you are entering data

correctly.

If the problem persists, contact your local VeriFone representative.

There are several reasons why the terminal may not be processing transactions.

Use the following steps to troubleshoot failures.

Transactions

Fail To Process

Check the Magnetic Card Reader

•

Perform a test transaction using one or more different magnetic stripe cards to

ensure the problem is not a defective card.

•

Ensure that you are swiping cards properly. With the V^x5xx/V^x6xx card reader,

the black magnetic stripe on the card should face down and inward, toward

the keypad and must be inserted from the top of the terminal (see Figure 30).

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TROUBLESHOOTING GUIDELINES

Transactions Fail To Process

•

Process a transaction manually, using the keypad instead of the card reader. If

the manual transaction works, the problem may be a defective card reader.

•

Contact your VeriFone distributor or service provider.

If the manual transaction does not work, proceed to Check the T e lephone

Line.

Check the Smart Card Reader

•

Perform a test transaction using several different smart cards to ensure the

problem is not a defective card.

Ensure that the card is inserted correctly and that the card is not removed

prematurely.

Ensure the MSAM cards are properly inserted in the cardholders and that the

cardholders are properly secured (see Install/Replace MSAM Cards).

•

Contact your VeriFone distributor or service provider.

If the manual transaction does not process, proceed to Check the T e lephone

Line.

Check the Telephone Line

•

Disconnect the telephone line from the V^x5xx/V^x6xx terminal and connect it to

a working telephone to check for a dial tone. If there is no dial tone, replace

the telephone cable.

•

If the problem appears to be with the telephone line, check with the party you

are trying to call to see if their system is operational. If they are not

experiencing difficulties with their line, contact the telephone company and

have your line checked.

•

If the telephone line works, contact your local VeriFone representative for

assistance.

OMNI 5XXX AND V^X5XX/V^X6XX INSTALLATION GUIDE

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INDEX

external printers

RS-232 port connection 24

external printers supported

VeriFone external printers 24

accessories 40

documentation 41

ordering 41

power packs 40

swivel stand 41

telephone line cord 41

thermal printer paper 40

VeriFone cleaning kit 41

antennas

installation 9

connecting a check reader to V^x5xx 22

connecting a check reader to V^x6xx 24

connecting a PINpad to V^x5xx 21

connecting a PINpad to V^x6xx 23

connecting a smart card reader to V^x5xx 21

connecting a smart card reader to V^x6xx 23

connecting a smart card writer to V^x5xx 21

connecting optional device(s) 21

connecting the terminal power pack 25

installation 31

orientation 32

replacing 32

batteries

connecting the terminal to a telephone line 16

MSAM cardholders 19

MSAM cards 19

extending the battery life 28