VeriFone Credit Card Machine TRANZ 460 User Manual

TRANZ 460

FDC Retail/Debit Purchasing Card Reference Manual

Application Version FRET462

VeriFone Part Number 25445, Revision C

Manual Revision 1.0

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Table of Contents

1. Introduction

Unique Features.......................................................................................1-1

Software Version......................................................................................1-1

Integral Printer..........................................................................................1-2

PINpad Devices........................................................................................1-2

2. Features and Transactions Summary

New Features ...........................................................................................2-1

Existing Features......................................................................................2-1

Terminal Transactions Summary.......................................................2-3

Local or Terminal Functions Summary..............................................2-3

3. TRANZ 460 Terminal

Unpacking.................................................................................................3-1

Loading/Unloading a Ribbon Cassette in the Printer ..............................3-2

Installation ................................................................................................3-3

Single Terminal Configuration ...........................................................3-3

Data Connections........................................................................3-3

DTR/RTS Switch and Power Connections .................................3-4

Telephone Connection ................................................................3-5

Multi-Lane Configuration....................................................................3-5

Loading the Printer with Paper ................................................................3-6

Hardware Features...................................................................................3-7

Display Panel.....................................................................................3-7

Cardreader.........................................................................................3-7

Keypad...............................................................................................3-7

FDC TRANZ 460 Overlay..................................................................3-8

Maintenance .............................................................................................3-8

Cleaning.............................................................................................3-8

Returning the TRANZ 460 Terminal for Service ...............................3-8

Troubleshooting........................................................................................3-9

Terminal Specifications ............................................................................3-11

Accessories ..............................................................................................3-11

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Table of Contents

4. General Programming

Entering the General Programming Mode ...............................................4-1

Review a Field ...................................................................................4-1

Change a Field ..................................................................................4-1

Setting the Calendar/Clock ......................................................................4-2

"Emptying" a Field.................................................................................... 4-3

Entering Alphanumeric Characters ..........................................................4-3

Copying or Downloading Data to Another Terminal...............................4-4

Fraud Control Programming.....................................................................4-4

Eliminating "PROGRAMING ERROR".....................................................4-5

Password Protection ................................................................................4-5

5. Programming the Terminal for Use

Host Information .......................................................................................5-1

Account Range Tables.............................................................................5-2

Normal Entries for All Card Types.....................................................5-3

Security Setup..........................................................................................5-4

Update Password.....................................................................................5-5

Options Setup...........................................................................................5-5

Sale Type Description..............................................................................5-7

Printer/PINpad Device Type.....................................................................5-7

Change Idle Prompt .................................................................................5-8

Clear Batch...............................................................................................5-9

Card Type.................................................................................................5-9

Memory Map of Important Locations.................................................5-9

6. Standard Key Operations

Credit Sale................................................................................................6-1

Debit Sale.................................................................................................6-3

Credit Return............................................................................................6-4

Debit Return .............................................................................................6-6

Auth Only.................................................................................................. 6-7

Void ..........................................................................................................6-9

Ticket Only ...............................................................................................6-10

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Table of Contents

6. Standard Key Operations (cont’d.)

Deposit Inquiry .........................................................................................6-11

Close Batch..............................................................................................6-12

7. Terminal Functions

Item Review..............................................................................................7-1

Totals Review...........................................................................................7-3

Demo Mode..............................................................................................7-4

Print Options.............................................................................................7-5

8. Accessories

Appendix A. TRANZ 460 Integral Printer

Paper Detect ............................................................................................A-1

Specifications ...........................................................................................A-1

Appendix B. PINpad 101 Device

Introduction...............................................................................................B-1

PINpad Device Components....................................................................B-1

Display ...............................................................................................B-1

Keypad...............................................................................................B-2

Selecting a Location for the PINpad Device............................................B-2

Unpacking.................................................................................................B-3

Connecting the PINpad Device to the Terminal ......................................B-3

Cable Part Numbers ..........................................................................B-4

PINpad 101 Device Mounting ..................................................................B-4

Wall Mounting ....................................................................................B-4

Countertop Mounting .........................................................................B-5

PINpad Device Startup.............................................................................B-5

The Idle Prompt........................................................................................B-5

Using the Keypad.....................................................................................B-5

Maintenance ............................................................................................B-6

Cleaning............................................................................................. B-6

Returning the PINpad Device............................................................B-6

Troubleshooting .................................................................................B-6

iii

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Table of Contents

Appendix B. PINpad 101 Device (cont’d.)

Documentation .........................................................................................B-7

Part Numbers ...........................................................................................B-7

Appendix C. PINpad 201 Device

Introduction...............................................................................................C-1

PINpad 201 Device Components.............................................................C-1

Selecting a Location for the PINpad Device............................................C-1

Unpacking.................................................................................................C-2

Connecting the PINpad Device to the Terminal ......................................C-2

Cable Part Numbers ..........................................................................C-3

Cable Routing Channels....................................................................C-3

PINpad 201 Device Mounting ..................................................................C-3

PINpad Device Startup.............................................................................C-3

The Idle Prompt........................................................................................C-3

Using the Cardreader...............................................................................C-4

Using the Keypad.....................................................................................C-4

Maintenance and Keypad Diagnostics.....................................................C-5

Cleaning.............................................................................................C-5

Returning the PINpad Device............................................................C-5

Troubleshooting .................................................................................C-5

Appendix D. Prompts and Error Messages

Appendix E. ZONTALK Download Parameters

Data Type Codes .....................................................................................E-1

Memory Locations....................................................................................E-2

Appendix F. TRANZport 232

Introduction...............................................................................................F-1

Unpacking.................................................................................................F-1

Typical Installation ............................................................................F-2

DIP Switch Setting.............................................................................F-3

Testing the TRANZ 460/TRANZport 232 Connection.......................F-4

Specifications ...........................................................................................F-4

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Table of Contents

Appendix F. TRANZport 232 (cont’d.)

Physical..............................................................................................F-4

Environmental ....................................................................................F-4

Power.................................................................................................F-4

Port Configurations...................................................................................F-4

TRANZport 232 Kit ............................................................................F-5

Service ...............................................................................................F-5

Glossary

Index

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1. Introduction

Congratulations on your choice of the VeriFone^®TRANZ^®460 transaction

terminal. The TRANZ 460 terminal has many outstanding features that will

enable you and your merchants to perform your jobs faster and easier.

Please take the time to read this manual carefully so you become familiar

with the equipment and procedures you need to know to perform functions

and transactions on your terminal.

Unique Features

Unique features of the TRANZ 460 are its compact design allowing

hand-held operation, and an integral roll printer. The TRANZ 460 terminal

operates on an external power supply. This TRANZ 460 application is similar

to the FDC TRANZ 380 Retail Debit Purchasing Card application.

Software Version

The FDC application software package loads only in TRANZ 460 terminals

having EPROM version NEAEU200 or higher. To determine the software

version your terminal contains, unplug the power cord, then plug it in again.

The terminal’s display shows the current software version installed. This

reference manual is for application version FRET462.

Figure 1-1. The TRANZ 460 Terminal

TRANZ 460 Terminal

1 - 1

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FDC Retail/Debit Purchasing Card Reference Manual

Integral Printer

The TRANZ 460 terminal supports an integral roll printer for printing receipts

and reports. This application allows you to program a unique merchant

header of up to six lines for your receipts. Appendix A provides printer

details as well as sample receipts and reports.

PINpad Devices

The TRANZ 460 terminal supports the PINpad^TM101 and PINpad 201

devices for debit transactions that require customer entry of Personal

Identification Numbers (PINs) to verify transaction amounts and totals. Either

PINpad device attaches easily to the terminal’s side panel. See Appendices

B and C for installation instructions and operating procedures.

Figure 1-3. PINpad 201 Device

Figure 1-2. PINpad 101 Device

1 - 2

TRANZ 460 Terminal

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2. Features and TransactionsSummary

New Features

Following is a list of new features that have been added to the FDC

Retail/Debit Purchasing Card application.

★ The application runs on a TRANZ 460 terminal.

★ All receipts and reports are modified to conform to the TRANZ 460

terminal’s 24-column format.

★ The Virtual Private Line (VPL) communications feature is now enabled

through Host setup.

Existing Features

•

The Purchasing Card feature can be enabled by turning on the Customer

Code prompt in Account Range setup.

You can enable Virtual Private Line (VPL) communications (DDOV/ISDN)

in the Options setup for faster host response during transactions.

There are two possible DDOV configurations using a single phone line:

— One POS terminal and a standard telephone, or

— Up to 5 POS devices using a multi-lane traffic controller (MTC).

•

The terminal features fraud control checks for manual entry and dual

track transactions.

You can enable tax calculation in Options setup and establish a tax rate

for calculation purposes.

An option in Account Range setup enables the Address Verification Sys-

tem (AVS) prompt. If enabled, the AVS code prints on receipts and

reports.

•

The application supports VISA Payment System (PS) 2000 functionality.

Two extended prompt fields can be enabled in Options setup for use dur-

ing Sale, Ticket, or Return transactions.

•

Expanded Account Ranges

TRANZ 460 Terminal

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FDC Retail/Debit Purchasing Card Reference Manual

•

You can select Debit functionality in the Setup function.

Two PINpad devices are available to support Debit functions.

You can enable split dial for the AMEX and Discover hosts in setup.

The Auto Close option in Setup enables the terminal to automatically per-

form the Close transaction and print reports.

•

The setup option Sale Type Description is available, enabling the termi-

nal to prompt the operator to enter the description of a Sale transaction.

•

Current settings are displayed at each setup prompt.

While reviewing a transaction, the Item Review function allows you to

Void, Edit, and print each transaction.

•

You can print terminal totals by card type and detail reports by item

number.

•

All captured transactions are numbered for buffer review.

The idle prompt includes the total number of spaces left for transaction

storage in the current batch.

•

The prompt for entry of the card account number indicates the item num-

ber for that transaction.

You can customize up to 6 merchant header lines for receipts and re-

ports, as well as 6 flexible customer agreement lines and 3 flexible

message lines.

•

The abbreviated record display, as well as the full buffer review, includes

code letters indicating transaction type: S = Sale, R = Return, VS = Void

Sale, VR = Void Return, etc.

•

Card ranging includes the option for the Retail Terms prompt.

The application performs expiration date checking for expired cards.

A setup option allows you to customize the idle prompt.

Demo Mode simulates the communications process and host response.

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TRANZ 460 Terminal

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2. Features and Transactions Summary

Terminal

Transactions

Summary

Key

No.

Key Name

Explanation

SALE

Obtains credit card sale authorization and

Ticket

RETURN

Authorizes a return/credit

AUTH ONLY

Authorizes a transaction without ticket

capture

VOID

Voids any host-captured transaction

Processes Offline Ticket transactions

Checks previous business day’s deposits

Not used

TKT ONLY

INQUIRY

Closes the terminal batch

Local or Terminal

Key Sequence

Explanation

Functions Summary

BLUE KEY + 1

Item Review of captured tickets

Terminal Totals

BLUE KEY + 2

BLUE KEY + 3

Demo Mode

BLUE KEY + 4 + (code)

Setup functions:

Code 1 = Host Setup

Code 2 = Account Range Setup

Code 3 = Security Setup

Code 4 = Change Password

Code 5 = Terminal Options Setup

Code 6 = Sale Type Description

Code 7 = Printer/PINpad Device Type

Code 8 = Change Idle Prompt

Code 9 = Clear Batch

Code 0 = Card Type Label

BLUE KEY + 5

BLUE KEY + 6

Print (item, totals and reprint)

Display Current Time

TRANZ 460 Terminal

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2 - 4

TRANZ 460 Terminal

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3. TRANZ 460Terminal

The TRANZ 460 terminal is an authorization and electronic transaction

terminal that performs Point-Of-Sale (POS) credit and debit authorizations. It

features the convenience of an integral roll printer for printing transaction

receipts and reports.

Figure 3-1. TRANZ 460 Terminal

Unpacking

Carefully inspect the shipping carton and its contents for shipping damage. If

the TRANZ 460 is damaged, file a claim immediately with the shipping

company or carrier and notify VeriFone. Do not use a damaged terminal.

1. Remove all of the items from the carton. You should have:

•

TRANZ 460 terminal

Power pack

Telephone line cord

Roll of carbon paper (for ribbonless operation), or

printer ribbon cassette and paper roll

•

TRANZ 460 Installation Guide

2. Remove any protective plastic wrapping from the terminal and place all the

components on a table or counter top.

3. Remove the plastic strip from the display panel. This strip protects the

plastic panel during shipment.

4. Save the carton and packing material for repacking or moving the terminal

in the future.

TRANZ 460 Terminal

3 - 1

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Figure 3-2. TRANZ 460 Components

Note: If your TRANZ 460 terminal operates ribbonless, disregard the

following steps.

Loading/Unloading a Ribbon Cassette in the Printer

If a ribbon cassette is not already loaded in the printer, or if a new cassette

is required, perform the following steps:

1. Press in on the two finger grooves

on either side of the print

mechanism cover, lift up and

remove the cover (see Figure 3-3).

2. Press in on the two finger grooves

on either side of the paper roll

cover and pull back to remove.

3. Push down on the right side of the

ribbon cassette (labeled PUSH) and

remove the cassette

(see Figure 3-4, Step 1).

Figure 3-3. Removing the Printer

Cover

4. Insert the new ribbon cassette (Figure

3-4, Step 2) and gently push the

cassette down without locking the rotation of the ribbon feed roller.

5. Turn the cassette "knob" (marked by an arrow; Figure 3-4, Step 3)

clockwise to stretch the ribbon .

Figure 3-4. Loading and Unloading the Ribbon Cassette

TRANZ 460 Terminal

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3. TRANZ 460 Terminal

Installation

This application can operate in either of two configurations, both using a

single telephone line. One configuration consists of a TRANZ 460 terminal

and a standard telephone sharing the same telephone line. The other

configuration supports up to five terminals per phone line, using a multi-lane

traffic controller.

Single Terminal

Configuration

In a single terminal configuration, there are two RS-232 devices: a

Data-Over-Voice Multiplexer (DVM) and a printer. The TRANZ 460 terminal

can connect to a TRANZport 232 device, which enables it to communicate

with the DVM and printer, or both terminal and printer can connect directly to

the DVM, provided the printer port on that device is compatible with VeriFone

equipment.

Follow these steps to connect your TRANZ 460 terminal to the printer and to

the DVM device. Refer also to Appendix F, TRANZport 232, for more

complete details of the various serial interface and power cables available to

install your DDOV TRANZ 460 terminal. Figures 3-5 through 3-7 illustrate

connections to a TRANZport 232 device.

Note: In the following configuration the TRANZ 460 receives its power from

the TRANZport 232. The power pack that came with your TRANZ 460

should be used with the TRANZport 232.

Data Connections

1. Using one of the supplied serial interface cables (PN 00446-04), plug the

DIN-8 end into the TRANZ 460 serial port. Plug the DB-9 end of this

cable into the connector labeled TERMINAL on the TRANZport 232.

(See Figure 3-5.)

2. Plug the DIN-8 end of the second supplied serial interface cable into the

connector labeled B on the TRANZport 232. The DB-9 end of this cable

should be plugged into the DVM (Figure 3-6).

TRANZport 232

(back view)

TRANZ 460

Serial Interface Cable

Figure 3-5. Serial Interface Cable Connection

Note: If connection is via DVM only, the terminal’s RS-232 cable plugs into

the DVM’s RS-232 connector. The DVM also features a 25-pin connector for

the serial port connection.

TRANZ 460 Terminal

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TRANZport 232

DTR switch up

(front view)

B Port

Connect to

serial port on

DVM

Serial Interface Cable

Figure 3-6. TRANZport 232 Data Connections

DTR/RTS Switch and

Power Connections

1. Set the DTR/RTS switch on the TRANZport 232 to the UP position.

2. Plug one end of the power pass-thru cable into the Power In connector

on the TRANZ 460. Plug the other end of this cable into the connector

labeled POWER OUT on the TRANZport 232. Plug the TRANZ 460 power

pack into the connector labeled POWER IN on the TRANZport 232.

3. Plug the power pack into an indoor, 120 volt AC outlet.

POWER IN

TRANZ 460 Power Pack

(or optional TRANZport 232 power pack)

POWER IN

POWER OUT

Figure 3-7. TRANZ 460/TRANZport 232 Power Connections

4. Remove the paper roll cover as shown in Figure 3-8 to expose the on/off

switch on the inside back panel. Turn the battery on by sliding the

switch to the right "on" position.

5. Once the battery is turned "on" and the terminal is connected to the power

pack, notice that the POWER indicator at the top, left-hand corner of the

terminal comes on, either "blinking" on and off (indicating that the battery

is recharging) or "steady" (indicating that the battery is already fully

charged).

6. Upon receiving power the terminal displays "FRET462" to identify the

software application. Note: The application is loaded only if it came from

your bank or Independent Service Organization (ISO). If you received a

terminal directly from VeriFone, contact your bank or ISO for application

download information.

3 - 4

TRANZ 460 Terminal

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3. TRANZ 460 Terminal

On/Feed Switch

On/Off Switch

Figure 3-8. TRANZ 460 Battery Switch

Note: Because the power on/off switch is the only way the terminal can be

completely powered down, set it to "off" and then "on" again any time you

wish to reset the terminal (for example, during the software development

stage).

Telephone Connection

1. Connect one end of the telephone line

cord to the modular jack on the rear of

the terminal (see Figure 3-9).

2. Connect the other end of the line cord to

a modular telephone wall jack. If you

do not have a modular wall jack, obtain

an adapter from your local telephone

Telco

company.

Figure 3-9. Telephone Connection

Multi-Lane

Configuration

In a multi-lane configuration, a Multi-lane Traffic Controller (MTC) device

supports up to five POS terminals and connects to an RJ11 dialup port.

Terminals that support printers use a smart "Y" cable to connect to the MTC.

The MTC device connects to the DVM (single entry multiplexer), which then

sends data to the host over a single telephone line via a PAD (packet

assembler-disassembler) at the telephone company using T3POS protocol

for rapid host response. Figure 3-10 is a block diagram showing a multi-lane

environment connection layout.

POS

Printer

Smart

Cable

3 P

P A

O D

Additional

POS Device

Ports

Smart

Cable

Printer

POS

Figure 3-10. Multi-Lane Configuration Block Diagram

TRANZ 460 Terminal

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FDC Retail/Debit Purchasing Card Reference Manual

Note: In a single terminal configuration, the printer and terminal connect

separately to the DVM, each using its own cable. In a multi-lane

configuration, the printer and terminal connect to the MTC via one "Smart" Y

cable.

Loading the Printer with Paper

Caution: Because impact, friction, temperature, humidity, light, and oil affect

the coloring and storage characteristics of no-carbon-required paper, handle

this type of paper carefully. Never load a roll of paper that has any folds,

wrinkles, tears, or holes at edges or in the printing area.

1. Remove both printer mechanism cover and paper roll cover.

2. Unroll several inches of paper. With the cut edges of the paper pointing

up, insert the paper spindle through the paper roll and place the roll into

the slots on the inside of the terminal.

3. Slide the edges of the paper over the second paper spindle and insert

them into the slot at back of printer, making sure that the left edge of the

paper is at the left edge of the slot and that the roll is aligned properly

(upper and lower paper edges match).

4. Press the On/Feed key located at the top of the terminal to feed the paper

through the printer (see top right, Figure 3-11).

5. Replace the paper roll cover.

6. Replace the printer mechanism cover on the terminal, making sure the

paper is free to feed through the opening on the top of the cover.

On/Feed Key

Figure 3-11. Loading the Printer with Paper

3 - 6

TRANZ 460 Terminal

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3. TRANZ 460 Terminal

Hardware Features

Display Panel

The 16-character alphanumeric display panel provides the visual prompts

and information needed to operate the TRANZ 460. This bright blue,

vacuum fluorescent display is easy to read, even under poor lighting

conditions. It displays fully-formed numerals, letters and punctuation symbols.

Figure 3-12. TRANZ 460 Display Panel

Cardreader

The TRANZ 460 features an ISO Track 2 or optional Track 1 cardreader (slot

on the right-hand side) for reading the magnetic stripe data on most major

credit, private and debit cards.

Customer identification information

can be entered simply by sliding the

credit or debit card through the slot.

Place the card at the back of the

cardreader slot with the magnetic

stripe down and to the right, as

illustrated in Figure 3-13. Slide the

card towards you without stopping.

Figure 3-13. Cardreader

The cardreader reads the card data for validation by the terminal’s

application.

Keypad

The keypad has 16 keys for entering alphabetical and numeric data. The

functions of the keys are as shown on the following page.

QZ.

ABC

DEF

CLEAR

GHI

JKL

MNO

BACK

SPACE

PRS

TUV

WXY

ALPHA

, ’ "

- SP

FUNC

ENTER

TRANZ 460 Terminal

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FDC Retail/Debit Purchasing Card Reference Manual

Q Z .

D E F

A B C

CLEAR

AUTH ONLY

SALE

RETURN

M N O

G H I

J K L

BACK

SPACE

VOID

INQUIRY

EDIT

TKT ONLY

P R S

W X Y

T U V

ALPHA

FUNC

- SP

, ’ "

BLUE

KEY

ENTER

SCROLL

FDC TRANZ 460

Overlay

The keypad overlay for the FDC ETC PLUS Retail Debit application is

VeriFone Part Number 10730-37. Please contact your VeriFone

representative for ordering information.

Maintenance

Cleaning

Periodically clean your TRANZ 460 terminal using a cloth dampened with

water and a mild soap or cleaner. Do not use harsh chemicals.

Warning: Because your terminal can be damaged by liquids, do not spray

liquid cleaners directly on the terminal. Always apply the cleaner to the cloth

before cleaning the terminal.

Returning the

TRANZ 460 Terminal

for Service

For replacement or repair of your TRANZ 460 terminal, call the toll free

number given below. Be sure to mention the serial number found on the

bottom of your terminal.

•

If you are located in the United States, call 800-834-9133.

If you are located outside the United States, call 714-979-1870.

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3. TRANZ 460 Terminal

•

Unless otherwise instructed in this reference manual, do not, under

any circumstances, attempt any service, adjustments, or repairs on

this unit.

If your equipment failure cannot be resolved, call the toll free (800-

834-9133) VeriFone Customer Support Hot Line and ask for an MRA

(Merchandise Return Authorization) approval number. You must

have an MRA approval number before returning your equipment for

repair.

Troubleshooting

These troubleshooting guidelines identify various problems and the

appropriate corrective action. If you have problems operating your TRANZ

460 terminal, read these troubleshooting examples. If your problem persists,

or if it is not listed here, call the VeriFone Customer Support Hot Line listed

above.

Error Messages

Appendix D of this manual lists the different prompts and error messages

that may appear on the display panel. If you see any of these messages,

refer to this appendix for an explanation of the message.

Display Panel Does

Not Display Correct

Information

If the TRANZ 460 displays incorrect information, such as an unreadable

message or nothing at all, you may have a power problem or a defective

terminal. Follow these steps to determine the cause of the problem:

1. Your application may not have been properly loaded; repeat the

downloading procedure again.

2. Run the Display Test, as described in Section 4, Diagnostics, of the

TRANZ 460 Reference Manual, to ensure the display components are

working.

3. If the problem persists, call the toll free VeriFone Customer Support Hot

Line to have your terminal repaired or replaced.

Telephone Does Not

Work Properly

1. Check your telephone line and telephone connections.

2. Check the phone lines using another standard telephone. If the other

telephone works, have your telephone repaired or replaced.

Printer Does Not

Work

1. Verify that there is a ribbon cassette properly loaded in the printer, (or

disregard this step if your terminal operates ribbonless).

2. Verify that the printer paper is properly loaded in the printer. The printer will

not operate without a paper roll correctly installed.

3. Check the terminal for signs of power failure.

TRANZ 460 Terminal

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FDC Retail/Debit Purchasing Card Reference Manual

4. Press the CLEAR key and try the operation again; an improper command

may have been used.

Terminal

Transactions Do

Not Work

1. Perform your transactions using several credit cards to ensure the problem

is not a defective card. When sliding the cards through the cardreader,

be sure the magnetic stripe faces down and to the right of the terminal.

2. Your application may not be properly loaded.

3. Perform a manual transaction using the keypad instead of the cardreader.

If the transaction works, call the toll free VeriFone Customer Support Hot

Line to have your terminal repaired or replaced.

Keypad Does Not

Respond

1. Check your display panel. If it displays the wrong characters or nothing at

all, refer to the first item in this troubleshooting section, "Display Panel

Does Not Display Correct Information."

2. Press several keys. If Memory Location 0009 contains a "0," you should

hear a short beep each time you press a key. If key beep works, make

sure you are entering the correct data.

3. Run the Keypad Test described in Section 4 of the TRANZ 460 Reference

Manual to ensure the keypad components are working properly.

4. If Memory Location 0009 contains a "0" or is <empty> and you do not hear

a beep, or if the keys do not operate as the applicaton says they should,

contact the MRA desk.

3 - 10

TRANZ 460 Terminal

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3. TRANZ 460 Terminal

Terminal Specifications

Microprocessor: Z80A CPU operating at 3.579 MHz

Memory: 32 Kbyte EPROM and 32 Kbyte RAM

Cardreader: ISO 7811 Track 2 or Track 1 compatible

Display: 16-character fluorescent, alphanumeric, 14-segment with decimal

point and comma

Communication: Automatic dialing

Auto answer: Terminal dials whether touch tone or pulse (rotary mode) and

accepts 32-digit telephone numbers

Automatically dials host computer and call center numbers

Modem: Internal modem with modular jack

Model 103, 300 baud (Bell 103 type) modem

Model 212A Standard Bell 212A high-speed dial-up modem,

1200/300 baud

Operating

0^oto 40^oC, 32^oto 104^oF

Environment

Humidity: 20% to 80%; no condensation

Voltage: 95 to 130 VAC, 60 Hz (USA Model)

194 to 260 VAC, 50 Hz (International Model)

Dimensions

and Weight

Height: 4.57 in. (116 mm)

Width: 5.83 in. (148 mm)

Depth: 11.85 in. (301 mm)

Shipping Weight: Approximately 4 lb

Accessories

Part Number

Description

Direct Download Cable

Peripheral Devices

00764-XX

00765-XX

10600-XX

10602-XX

TRANZ 460 to IBM PC or compatible personal computer

TRANZ 460 to IBM AT or compatible personal computer

TRANZ 460 to TRANZ 460

Adapter, mini 8 DIN (used with pn 10600-XX)

00302-03

10601-XX

Bar Code Wand

Adapter, mini 6 DIN

P003-106-02

01582-00

10601-XX

P003-120-05

01582-00

PINpad 101 Device

Cable, TRANZ 460 to PINpad 101 device

Adapter, mini 6 DIN

PINpad 201 Device

Cable, TRANZ 460 to PINpad 201 device

TRANZ 460 Terminal

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Programming

Languages

P006-205-00

00368-01

10016

TCL Programming Package

TCL Programmer’s Manual (manual only)

TCLOAD Manual and diskette

Reference Manuals

10768-01

10664

12412

ZONTALK 2000 Reference Manual

TRANZ 420 Programmer’s Manual

TRANZ 460 Reference Manual

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4. GeneralProgramming

The TRANZ 460 terminal allows you to:

•

Review a field

Move to another field

Change it if necessary

Display your new programmed data

Entering the General Programming Mode

To enter the general programming mode, press BLUE + 7. The terminal

displays:

RECALL WHAT?

Review a Field

To review the contents of a specific field, enter the memory location you wish

to review, then press [ENTER]. For example, if you entered 0100, you would

see a message similar to the following:

0100 = 18002289074

To review the contents of another specific field, enter the memory location

number, then press [ENTER].

To quickly move to adjacent fields, press [ENTER] to go to the next field (or

keep pressing the key to move through several fields) or press [ALPHA] to

go back to the previous field.

Change a Field

To program or change a field, press BLUE + 7.

Display

Response

RECALL WHAT?

0100=18002289074

ENTER PASSWORD*

0100

Press [BACKSPACE]

Key in "1[ALPHA] [ALPHA] 66831", press

[ENTER]*.

0100=

Key in new data, press [ENTER].

* Once you enter the password, the terminal will remain unlocked and not

require a password entry until you press both the [CLEAR] and a function

key or you remove the power cord from the terminal.

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Note: FDC TRANZ software has been designed with ten unique Setup

codes: BLUE + 4 + Codes 0 through 9. You should always use the Setup

functions to enter data in the various fields. Use this alternate programming

procedure only for entering data in other unique fields such as Fraud Control.

Setting the Calendar/Clock

You can set the calendar/clock after unpacking your new TRANZ 460

terminal. The calendar/clock will not copy when you perform a

terminal-to-terminal application copy.

To set the clock, simultaneously press the [*] and [3] keys. Release both

keys. The display shows:

Display

Response

DIAGNOSTICS

RTC CHIP TEST

YEAR 1980-2079 =

Press the [ALPHA] key.

Respond to each prompt that follows.

Enter a 2-digit number (94, 95, etc.), then

press [ENTER].

MONTH =

Enter a number (1–12) representing the

month, then press [ENTER].

January = 1

February = 2

March = 3, etc.

DAY =

Enter the day of the month, then press

[ENTER]. You can enter "2" or "02" for

February 2nd.

HOUR 0-23 =

Enter a number, 0 through 23, to identify the

hour of the day in 24-hour format, then press

[ENTER]. Enter "10" for 10 A.M. or "16" for 4

P.M.

MINUTES =

SECONDS =

Enter the number of minutes, from 0 to 59,

currently past the hour, then press [ENTER].

For example, enter "14" if the time is 10:14.

Enter the number of seconds, from 0 to 59,

currently past the minute, then press

[ENTER]. For example, enter "23" if the time

is 10:14 and 23 seconds.

(day of week, date and

time)

The terminal displays the new date and time.

Note: If you press the [CLEAR] key at any time before you complete this

function, the terminal does not accept any of the data you entered and will

default to a "zero out" date and time.

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4. General Programming

"Emptying" a Field

You can easily delete data previously entered in a memory location in the

TRANZ terminal.

1. Press [CLEAR], [BLUE] and [7].

2. Key in the field you wish to delete. The terminal displays the contents

already stored in that field.

3. Press [BACKSPACE].

4. Key in "1 [ALPHA] [ALPHA] 66831" and press [ENTER].

5. Press [ENTER] again.

6. The terminal displays that field again as <EMPTY>.

Entering Alphanumeric Characters

Twelve of the terminal’s sixteen keys can be used to enter alphanumeric

characters. These characters are the letters A through Z, the numerals 0

through 9, and the following special characters: * , ’ " - . # : : @ and [space].

Press the key containing the desired character, then press [ALPHA] as many

times as required to display the correct character.

Note: The terminal must be in a mode that allows data entry, such as the

STORE or RECALL modes, before information can be entered from the

keypad. Transaction codes which require entry of alpha characters are an

exception to this rule.

The following examples demonstrate how the characters 2, A, B, and C are

entered using the [2] key and the [ALPHA] key.

Desired

Character

Keys to Press

Press the [2] key

Press the [ALPHA] key once

Press the [2] key

Press the [ALPHA] key twice.

Press the [2] key.

Press the [ALPHA] key three times.

TRANZ 460 Terminal

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Copying or Downloading Data to Another Terminal

Downloading is the process of copying data from one computer or terminal to

another. VeriFone supports direct downloading which lets you quickly copy

an application from one terminal to another, using the proper download

cable.

Note: The TRANZ download cable, P/N 00490-00, will copy both TRANZ

and XL terminals.

Follow these steps to perform a terminal-to-terminal download.

1. Plug both terminals into a 120 VAC power outlet.

2. Connect the download cable to the round 8-pin connector on the backs of

both terminals. This is the same connector used for the printer.

3. Press [BLUE] + [*] on the sending terminal (the one which contains the

application to be transferred to the other terminal). The terminal displays:

UNIT SEND

4. Press [BLUE] + [#] on the receiving terminal. The terminal displays:

UNIT RECEIVE

Note: Steps 3 and 4 can be done in either order.

5. If the transfer is OK, the terminals display "UNIT SENDING" and "UNIT

RECEIVING."

Note: If the displays do not change to UNIT SENDING and UNIT

RECEIVING, you may be using an XL only download cable.

6. Wait approximately 23 seconds and DO NOT TOUCH ANY KEY.

7. When copying is completed, both displays read "SUCCESSFUL."

Fraud Control Programming

You can help control credit card fraud at the merchant location several ways

using a TRANZ 460 terminal.

•

Require the clerk to key in the last four digits of the embossed card num-

ber after sliding the card through the cardreader. The terminal compares

data read off the card’s magnetic stripe with data entered on the keypad.

•

Check the contents of the card’s magnetic stripe on the terminal display

after sliding it through the card reader.

Program your terminal for both features.

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4. General Programming

Program Field 0X06 (X = key number) for each card you want to have these

features enabled.

Field

Entry

0X06 (X = key number)

Enter 0, 1, 2, or 3, then press [ENTER].

0 = None

1 = Enter last 4 digits

2 = Display Mag Stripe

3 = Options 1 and 2

Note: For this application, Fraud Control has been eliminated on debit

transactions (keys 1 and 2). Locations 0106 and 0206 must be empty for

fraud control to NOT occur during a debit transaction. The operating system

will attempt to perform Fraud Control if a value is present in 0X06 and a

debit transaction is initiated. As a result, 0X06 is cleared when Debit is

selected and remains empty until a host key which has the potential for using

Fraud Control is pressed. At that time, 0X06 is updated from a value stored

during the copyright display after initial download (the value of 0106 is stored

in 0635 and the value of 0206 is stored in 0636).

Eliminating "PROGRAMING ERROR"

If your terminal displays a "PROGRAMING ERROR" message, you have two

options to attempt recovery:

1. Press the [3] and [5] keys simultaneously. The TRANZ 460 recalculates

the check sum digit that may be the cause of the "PROGRAMMING

ERROR." A new download of the application is not necessary.

2. Simultaneously press the [1] and BLUE keys until the calendar/clock

reappears on the display. A new download of the application is required.

Follow the procedures for downloading from one terminal to another on

page 4-3 or call the VeriFone Customer Support Help Desk for a

telephone download.

Password Protection

The FDC TRANZ 460 application allows you to password-protect most of the

transactions and functions. This can be accomplished via a ZONTALK

download, the Setup function, or by entering the appropriate string of 12

characters in Memory Location 0859.

The character positions in the string and corresponding transactions are as

follows:

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Character

Position

Transaction

Sale

Return

Auth Only

Void

Ticket

Deposit Inquiry

Close Batch

Item Review

Totals Review

Setup

Demo

To set the password option for a particular transaction, enter a "1" in the

corresponding position. If you do not wish to password-protect a particular

transaction, enter a "0" in the corresponding position.

For example, to turn on password protection for Sale and Void transactions,

enter the string in Memory Location 0859 like this:

0859=100100000000

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5. ProgrammingtheTerminal forUse

Check Memory Location 0019 to ensure your terminal is loaded with the

correct software version before you begin programming. Press BLUE + 7,

then enter 0019. The terminal should display " 0019 = FRET462." If

Memory Location 0019 contains data other than this, please contact your

VeriFone representative.

To prepare your terminal for use, you must enter the Setup function key

sequence (BLUE + 4) and Codes 1 through 0 for the selected Setup.

1 = Host Setup

6 = Sale Type Description

7 = Printer Type/PINpad Device Setup

8 = Change Idle Prompt

9 = Clear Batch

2 = Account Range Tables

3 = Security Setup

4 = Password Setup

5 = Terminal Options

0 = Card Type Label

Host Information

Use this function to store the FDC host telephone numbers and merchant

IDs. The merchant ID should be programmed without a prefix. This appli-

cation displays current data for verification or change. To enter Host Setup:

1. Press BLUE + 4.

2. Key in the manager password.

3. Press the BLUE enter key.

4. Press Code 1.

Note: You may press the [ENTER] key to bypass any field and not disturb

what has already been programmed. If something is already programmed

and you wish to make a change, you must first press [BACKSPACE], then

key in the new data.

Display

Response

HOST INFO

FDC Host primary and secondary phone

numbers and merchant ID number. If you

need to dial "9" first, then pause, enter

"9-XXXXXXX". Each "-" causes a 2-second

delay in dialing.

FDR PRIMARY #?

FDR SECOND #?

FDR CLOSE PHONE?

FDR MERCH ID?

If this is an FDC "public port" number, add

"LØ" or "XØ" at the end of the telephone

number. For example, if the local "public

port" number is 123-4567, you must key in

"1234567LØ" or "1234567XØ."

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Display

Response

AMEX SPLIT Y/N

Enter "Y" to enable split dial for the AMEX

host, and continue with remaining prompts.

Enter "N" to disable split dial and go to the

Discover prompts.

AMEX PRIMARY #?

AMEX SECOND #?

AMEX MERCH ID?

AMEX CARD TYPE?

Note: MERCH ID and CARD TYPE prompts

will not appear if there is an open batch.

DISC SPLIT Y/N

Enter "Y" to enable split dial for the Discover

host, and continue with remaining prompts.

Enter "N" to disable split dial and go to the

"ENABLE VPL" prompt.

DISC PRIMARY #?

DISC SECOND #?

DISC MERCH ID?

DISC CARD TYPE?

Note: MERCH ID and CARD TYPE prompts

will not appear if there is an open batch.

ENABLE VPL? Y/N

Enter "Y" to enable Virtual Private Line

(VPL) communications, or "N" for standard

dialup communications.

DOV=1 ISDN=2

Enter "1" for the DOV address, or "2" for the

ISDN address.

BANKCARD ADDRESS

9999999999999999999

Press [ENTER] to accept the current

address, or key in the host address up to 20

numeric characters, then press [ENTER].

Account Range Tables

Use this function to program the card types your terminal will accept. To

enter the Account Range Setup:

1. Press BLUE + 4.

2. Key in the manager password.

3. Press the BLUE enter key.

4. Press Code 2.

Note: You may scroll past fields you wish to leave unchanged unless the

terminal prevents you, in which case you must enter a value. You can

change/modify one item in a card account range provided you scroll past all

remaining prompts in the card range.

Display

Response

CARD RANGE INFO

ACCT RANGE ITEM?

Enter a digit 1–20.

The number you enter here determines the

field between 0043 and 0062 in which the

card range will be stored. If you enter "1",

the entire account range will be stored in

field 0043.

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5. Programming the Terminal for Use

Display

Response

nn-LOW?

Enter the first six digits of the low range of

the credit card account number, then press

[ENTER]. For example, the low account

number range for VISA is 400000.

nn-HIGH?

Enter the first six digits of the high range of

the credit card account number, then press

[ENTER]. For example, the high account

number range for VISA is 499999.

nn-CARD TYPE ?

Enter the card type, 1–6, then press

[ENTER]. For example:

1 = VISA or MasterCard

2 = American Express or Diner’s Club

3 = Discover, etc.

Note: The application uses this information

to generate reports by card type.

nn-CARD ABBREV?

nn-TERMS? Y/N

Enter the card abbreviation, press [ENTER].

(VIS = VISA, MC = MasterCard, etc.)

Press [9] for Y to enable Retail Terms

prompting, or [6] for N to disable.

nn-DESC CODE 0/2/4

Select "0" for no Descriptor Code prompting,

or "2" or "4" to allow 2- or 4-digit Descriptor

Codes.

nn-AVS? Y/N

Press [9] for Y to enable AVS prompts, or [6]

for N to turn them off.

nn-CUST CODE? Y/N

Press [9] for Y to enable the prompt for a

customer code, or [6] for N to turn it off.

Card

Abbrev.

Normal Entries for

All Card Types

Low

High

9 9 9 9 9 9 9 9 9 9 9 9 9

X X X 9 9 9

Card Type

Retail Terms

Descriptor Code

AVS Flag

Customer Code

Acct Range #1 (0043)=405501.405502.01VPC0001

Acct Range #2 (0044)=415928.415928.01VPC0001

Acct Range #3 (0045)=424604.424605.01VPC0001

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Acct Range #4 (0046)=427533.427533.01VPC0001

Acct Range #5 (0047)=428800.428800.01VPC0001

Acct Range #6 (0048)=443085.443085.01VPC0001

Acct Range #7 (0049)=471500.471699.01VPC0001

Acct Range #8 (0050)=400000.499999.01VIS0000

Acct Range #9 (0051)=540500.540599.02MPC0001

Acct Range #10 (0052)=500000.599999.02MC 0000

Acct Range #11 (0053)=340000.349999.03AMX0000

Acct Range #12 (0054)=370000.379999.03AMX0000

Acct Range #13 (0055)=300000.389999.04DC 0000

Acct Range #14 (0056)=601100.601199.05DIS0000

Acct Range #15 (0057)=000000.099999.06FDR0000

Acct Range #16–#20 (0058–0062)=<empty>

Note: The "." after the low and high fields is required to make the account

ranging work properly.

Security Setup

Use this function to set password protection for each individual terminal

transaction or function. To enter the Security Setup:

1. Press BLUE + 4.

2. Key in the manager password.

3. Press the BLUE enter key.

4. Press Code 3.

Display

Response

SECURITY

Enter [Y] to set password protection for a

transaction, or [N] if you do not wish to

password protect the transaction. Press

keys [9] and [6] for "Y" and "N" responses.

SET SALE? Y/N

SET RETURN? Y/N

SET AUTH? Y/N

SET VOID? Y/N

SET TICKET? Y/N

SET DEP INQ? Y/N

SET CLOSE? Y/N

SET ITM REV? Y/N

SET TOT REV? Y/N

SET SETUP? Y/N

SET PRINT? Y/N

SET DEMO? Y/N

To access protected functions, the operator

must enter the manager password.

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5. Programming the Terminal for Use

Update Password

Use this function to update the manager password. To enter the "Update

Password" Setup:

1. Press BLUE + 4.

2. Key in the manager password.

3. Press the BLUE enter key.

4. Press Code 4.

Display

Response

UPDATE PASSWD

ENTER NEW PASSWD

VERIFY NEW PASSW

Enter the new manager password. Enter the

password a second time to verify.

If both entries match, the terminal displays

"PASSWORD UPDATED."

Options Setup

Use this function to set terminal options. To enter the Options Setup:

1. Press BLUE + 4.

2. Key in the manager password.

3. Press the BLUE enter key.

4. Press Code 5.

Display

Response

OPTIONS

DEVICE ID?

Press [BACKSPACE], enter a 4-character

operator ID if there is one, then press

[ENTER]. Press [ENTER] to bypass this

prompt or press [BACKSPACE] then

[ENTER] to leave this field blank.

INVOICE #? Y/N

Select "Y" if you wish to be prompted for

entry of the invoice number, or "N" for no

prompting.

OPERATOR ID? Y/N

Select "Y" if you wish the terminal to prompt

for entry of an operator ID, or "N" for no

prompting.

PHONE ORDER? Y/N

RECEIPT? Y/N

Select "Y" if you wish to be prompted for

Phone Orders, or "N" for no prompt.

Select "Y" if you wish the printer to

automatically print receipts for all

transactions, or "N" for no receipt printing.

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Display

Response

PREPRINT? Y/N

Select "Y" if you wish the receipt header to

print before the terminal dials, or "N" for no

preprinting.

AUTO REPORT? Y/N

Select "Y" if you wish the printer to

automatically print Detail and Terminal

Totals reports at Batch Close, or "N" for no

report printing.

AUTO INSERT? Y/N

PREDIAL? Y/N

Select "Y" if you wish the terminal to

automatically insert batch totals at Batch

Close, or "N" for no totals insertion.

Select "Y" for the terminal to begin dialing

the host prior to transaction completion, or

"N" for no pre-dialing.

MAN ENTRY? Y/N

TAX PROMPT? Y/N

Select "Y" to enable manual as well as card

swipe account data entry, or "N" for card

swipe entry only.

Select "Y" to enable a tax prompt.

Note: In this application, you MUST turn on

the tax feature if using Purchasing Card func-

tionality.

TAX CALC? Y/N

Select "Y" for the terminal to automatically

calculate the tax on the amount, or "N" to

disable this option.

TAX RATE 99.99

If you select "Y" for TAX CALC, key in the

tax rate, then press [ENTER].

OPTION FIELD Y/N

PROMPT FIELD #1

PROMPT FIELD #2

Select "Y" to enable extended prompt fields,

or "N" for no extended prompts.

Key in the first extended prompt, up to 16

characters, then press [ENTER].

Key in the second extended prompt, up to

16 characters, then press [ENTER]

AUTO CLOSE Y/N

CLOSE TIME HH:MM

Select "Y" and key in the close time in

24-hour format for Auto Close, or "N" for no

Auto close.

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5. Programming the Terminal for Use

Sale Type Description

Use this function to select the transaction type. To enter the Sale Type

Setup:

1. Press BLUE + 4.

2. Key in the manager password.

3. Press the BLUE enter key.

4. Press Code 6.

Display

Response

SALE TYPE DESC

Press [ENTER] to leave unchanged, or key

in up to 7 alphanumeric characters and

press [ENTER] to change the name of the

transaction type for all Sale transactions.

Printer/PINpad Device Type

Use this function to enable/disable the printer and identify the type of PINpad

device you will be using. To enter the Printer/PINpad device setup:

1. Press BLUE + 4.

2. Key in the manager password.

3. Press the BLUE enter key.

4. Press Code 7.

Display

Response

PRINTER / PINPAD

PRINTER? Y/N

This prompt appears if there is anything

stored in Memory Location 0950. Press [6]

for "N" to remove the printer and return to

the "ENTER SETUP CODE" prompt or press

[9] for "Y" to continue.

MERCHANT LOGO

LINE 1?

Enter the merchant name and address using

up to 24 characters per line and up to 6

lines of information. If data is already

present, press [BACKSPACE], enter the

information, and press [ENTER], or

[BACKSPACE] and [ENTER] to leave the

field empty. If no data is present, key in data

and press [ENTER].

LINE 6?

FLEX AGREEMENT

LINE 1?

Enter up to 6 flexible agreement lines using

up to 24 characters per line. If data is

already present, press [BACKSPACE], enter

the agreement information, then press

[ENTER].

LINE 6?

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Display

Response

FLEX AGREEMENT

(cont’d.)

Press [BACKSPACE] and [ENTER] to leave

this field empty. If no data is present, key in

data and press [ENTER].

FLEX MESSAGE

LINE 1?

LINE 2?

Enter up to 3 flexible message lines, using

up to 24 characters per line. If data is

already present, press [BACKSPACE], enter

the message line, then press [ENTER], or

press [BACKSPACE] and [ENTER] to leave

this field empty. If no data is present, key in

data and press [ENTER].

LINE 3?

DEBIT? Y/N

Select "Y" to enable Debit functionality, or

"N" to disable.

1=PP101, 2=PP201

Select "1" for PINpad 101 device, or "2" for

PINpad 201 device support for Debit

transactions.

Change Idle Prompt

Use this function to program your terminal to display a custom prompt. To

enter the Change Idle Prompt Setup:

1. Press BLUE + 4.

2. Key in the manager password.

3. Press the BLUE enter key.

4. Press Code 8.

Display

Response

IDLE PROMPT

Press [BACKSPACE] and enter up to 16

alphanumeric characters, then press

[ENTER], or press [BACKSPACE], then

[ENTER] to use the default idle prompt

"READY **nnn**."

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5. Programming the Terminal for Use

Clear Batch

Use this function to clear all transactions from an open batch. To enter the

Clear Batch Setup:

1. Press BLUE + 4.

2. Key in the manager password.

3. Press the BLUE enter key.

4. Press Code 9.

Display

Response

CLEAR BATCH

CLEAR? Y/N

Enter [9] for "Y" to continue, or [6] for "N" to

return to the ENTER SETUP CODE prompt.

ENTER TO CONFIRM

Press the [ENTER] key. The terminal clears

the batch and returns to the setup code

prompt.

Card Type

Use this function to enter the card type labels. To enter the Card Type Setup:

1. Press BLUE + 4.

2. Key in the manager password.

3. Press the BLUE enter key.

4. Press Code 0.

Display

Response

CARD NAME

Enter a number, 1–10, to select the Card

Type to name.

ENTER CARD TYPE

The terminal displays the current value of

the card type. Enter a different card type, up

to eight characters, then press [ENTER].

Memory Map of

Important Locations

You can review your programming of the TRANZ 460 terminal by pressing

BLUE + 7, then keying in the desired field. See Section 4, General

Programming, for procedures to follow if you wish to review or change

selected fields. Refer to Appendix E, ZONTALK 2000 Download Parameters,

for specific download information pertaining to this application.

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6. StandardKeyOperations

Retail transactions are common, unprotected transactions that all personnel

can perform. These transactions include Sale, Return, Debit Sale and Re-

turn, Void, Ticket Only, Inquiry, and Close Batch.

The TRANZ 460 idle prompt, "nnn" indicates spaces left for storage of trans-

actions. For example, READY **3** indicates there is space to store three

more transactions in the current batch. When the file is full, the idle prompt

displays "BATCH FULL" and no further transaction can be stored until you

close the batch and clear the file from the terminal.

Note: Displays that appear during terminal communications with the host

may differ depending upon the selected protocol and logon.

Credit Sale

Follow these procedures to capture a credit sale transaction that requires

host authorization.

Display

Response

1. READY **nnn**

SALE

Press the [1] key labeled SALE.

2. ENTER PASSWORD

Enter the manager password if required,

then press [ENTER]. The display echoes

each keypress with an asterisk.

******

3. CREDIT=0 DEBIT=1

4. itm ENTER ACCT #

Press "0" for a credit transaction.

Enter the account number via the keypad or

slide the card through the cardreader, then

press [ENTER]. If entry is made via the

cardreader, continue with Step 6.

Note: "itm" is the item number for this trans-

action.

5. EXPIRY DATE MMYY

PROCESSING ...

Enter the 4-digit expiration date using 2

digits each for month and year, then press

[ENTER].

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Note: Prompts in Step 6 and Steps 8 through 17 may or may not appear, de-

pending upon options selected in Setup.

Display

Response

6. OPERATOR ID

Enter the 4-digit operator ID, then press

[ENTER], or press [ENTER] to bypass this

prompt.

7. AMOUNT OF SALE ?

8. TAX AMOUNT

Enter the amount of the sale without the deci-

mal, then press [ENTER].

Enter the tax amount without the decimal,

then press [ENTER]. If TAX CALC is en-

abled, the terminal automatically calculates

the tax based on the tax rate. If both are en-

abled, the TAX AMOUNT overrides tax

calculation.

9. RETAIL TERMS

Enter the retail terms, up to 4 digits, then

press [ENTER].

10. PHONE ORDER? Y/N

Enter [9] for "Y" if this is a phone order, or

[6] for "N" if it is not, then press [ENTER].

Press [ENTER] to bypass if no Phone Order.

11. DESC CODE

Enter the descriptor codes, up to 4 sets,

then press [ENTER].

12. ENTER INVOICE #

13. CUSTOMER CODE

14. AVS ADDRESS

15. AVS ZIP CODE

16. <option prompt #1>

17. <option prompt #2>

Enter the invoice # up to 8 digits, then press

[ENTER].

Enter the customer code, if required, then

press [ENTER].

Enter the cardholder’s street number, then

press [ENTER].

Enter the cardholder’s ZIP code, 5–9 nu-

meric digits, then press [ENTER].

Enter appropriate data, up to 8 alphanumeric

characters, then press [ENTER].

Enter appropriate data, up to eight alphanu-

meric characters, then press [ENTER].

18. PROCESSING

The terminal is communicating with the host

via VPL lines. If these lines fail, dialup lines

are used and the terminal displays the stand-

ard communication prompts.

19. <host message>

The terminal displays the host response. Re-

cord the approval number. If the transaction

is disapproved, take necessary action. Press

[CLEAR] to return to the idle prompt.

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6. Standard Key Operations

Display

Response

PRINTING...

If the transaction is approved and the

printer is enabled, the printer prints a

receipt of the transaction.

20. READY **nnn**

The terminal returns to the idle prompt

indicating it is ready for the next trans-

action.

Debit Sale

Follow these procedures to capture a debit sale transaction.

PINpad

Display

Device

Response

1. READY **nnn**

SALE

Press the [1] key labeled SALE.

2. ENTER PASSWORD

******

Enter the manager password if re-

quired, then press [ENTER]. The dis-

play echoes each keypress with an as-

terisk.

3. CREDIT=0 DEBIT=1

OUT OF PAPER

Press "1" for a debit transaction.

Press [CLEAR] to return to the idle

prompt.

4. AMOUNT OF SALE ?

5. TAX AMOUNT

Enter the amount of the sale without

the decimal, then press [ENTER].

Enter the tax amount without a deci-

mal, then press [ENTER]. If TAX

CALC is enabled, the terminal auto-

matically calculates the tax based on

the tax rate. If both are enabled, the

TAX AMOUNT overrides tax calcula-

tion.

6. SWIPE CARD

If you are using a PINpad 101 device,

swipe the customer’s debit card

through the terminal’s cardreader.

7. PROCESSING

SWIPE CARD

If you are using a PINpad 201 device,

swipe the debit card through the PIN-

pad unit cardreader.

8. WAITING ON PIN

9. WAITING ON PIN

The PINpad device displays the trans-

action amount.

TOT. $99999.99

ENTER PIN

The customer enters his/her PIN on

the PINpad device and presses

[ENTER].

PUSH "ENTER"

10. OPERATOR ID

Enter the 4-digit operator ID, then

press [ENTER], or press [ENTER] to

bypass this prompt.

PROCESSING

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PINpad

Display

Device

Response

11. ENTER INVOICE #

Enter the invoice number up to 8

digits, then press [ENTER].

12. <option prompt #1>

13. <option prompt #2>

Enter appropriate data, up to 8 alpha-

numeric characters, then press

[ENTER].

Enter appropriate data, up to eight

alphanumeric characters, then press

[ENTER].

14. PROCESSING

The terminal is communicating with

the host via VPL lines. If these lines

fail, dialup lines are used and the ter-

minal displays the standard communi-

cation prompts.

PROCESSING

15. <host message>

The terminal displays the host re-

sponse. Record the approval number.

THANK YOU

If the transaction is disapproved, you

should take necessary action. Press

[CLEAR] to return to the idle prompt.

If the transaction is approved and the

printer is enabled, the printer prints a

receipt of the transaction.

16. READY **nnn**

The terminal returns to the idle prompt

indicating it is ready for the next

transaction.

Credit Return

Follow these procedures to authorize a credit card return. This transaction is

always performed offline.

Display

Response

1. READY **nnn**

RETURN

Press the [2] key. The terminal pauses and

displays the type of transaction.

2. ENTER PASSWORD

Enter the manager password if required,

then press [ENTER]. The display echoes

each keypress with an asterisk.

******

3. CREDIT=0 DEBIT=1

4. itm ENTER ACCT #

Press "0" for a credit return.

Enter the account number via the keypad or

slide the card through the cardreader, then

press [ENTER]. If entry is made via the card-

reader, continue with Step 5.

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6. Standard Key Operations

Display

Response

5. EXPIRY DATE MMYY

Enter the 4-digit expiration date using 2 dig-

its each for month and year, then press

[ENTER].

PROCESSING ...

Note: Prompts in Step 6 and Steps 8 through 15 may or may not appear, de-

pending on options selected in Setup.

6. OPERATOR ID

Enter the 4-digit operator ID, then press

[ENTER], or press [ENTER} to bypass this

prompt.

7. AMOUNT OF SALE ?

8. TAX AMOUNT

Enter the amount of the sale without the deci-

mal, then press [ENTER].

Enter the tax amount without a decimal, then

press [ENTER]. If TAX CALC is enabled, the

terminal automatically calculates the tax

based on the tax rate. If both are enabled,

the TAX AMOUNT overrides tax calculation.

9. RETAIL TERMS

Enter the 4-digit retail terms, then press

[ENTER].

10. PHONE ORDER? Y/N

Enter [9] for "Y" if this is a phone order, or

[6] for "N" if it is not, then press [ENTER].

Press [ENTER] only if no Phone Order.

11. DESC CODE

Enter the descriptor codes, up to 4 sets,

then press [ENTER].

12. ENTER INVOICE #

13. CUSTOMER CODE

14. <option prompt #1>

15. <option prompt #2>

Enter the invoice number up to 8 digits, then

press [ENTER].

Enter the customer code, then press

[ENTER].

Enter appropriate data, up to 8 alphanumeric

characters, then press [ENTER].

Enter appropriate data, up to 8 alphanumeric

characters, then press [ENTER].

PROCESSING ...

16. ACCEPTED itm

Record the approval number. Press

[CLEAR] to return to the idle prompt.

(itm=trans. item #)

17. READY **nnn**

The terminal returns to the idle prompt indi-

cating it is ready for the next transaction.

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Debit Return

Follow these procedures to capture a debit return transaction. This transac-

tion will always be performed online.

PINpad

Display

Device

Response

1. READY **nnn**

SALE

Press the [2] key labeled RETURN.

2. ENTER PASSWORD

******

Enter the manager password if re-

quired, then press [ENTER]. The dis-

play echoes each keypress with an

asterisk.

3. CREDIT=0 DEBIT=1

OUT OF PAPER

Press "1" for a debit transaction.

Press [CLEAR] to return to the idle

prompt.

4. AMOUNT OF SALE ?

5. TAX AMOUNT

Enter the amount of the sale without

the decimal, then press [ENTER].

Enter the tax amount without a deci-

mal, then press [ENTER]. If TAX

CALC is enabled, the terminal auto-

matically calculates the tax based on

the tax rate. If both are enabled, the

TAX AMOUNT overrides tax

calculation.

6. SWIPE CARD

If you are using a PINpad 101 device,

swipe the customer’s debit card

through the terminal’s cardreader.

7. PROCESSING

SWIPE CARD

If you are using a PINpad 201 device,

swipe the debit card through the PIN-

pad unit cardreader.

8. WAITING ON PIN

9. WAITING ON PIN

The PINpad device displays the trans-

action amount.

TOT. $99999.99

ENTER PIN

The customer enters his/her PIN on

the PINpad device and presses

[ENTER].

PUSH "ENTER"

10. OPERATOR ID

Enter the 4-digit operator ID, then

press [ENTER], or press [ENTER] to

bypass this prompt.

PROCESSING

11. ENTER INVOICE #

Enter the invoice number up to 8

digits, then press [ENTER].

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6. Standard Key Operations

PINpad

Device

Display

Response

12. <option prompt #1>

Enter appropriate data, up to 8

alphanumeric characters, then press

[ENTER].

13. <option prompt #2>

Enter appropriate data, up to eight

alphanumeric characters, then press

[ENTER].

14. PROCESSING

The terminal is communicating with

the host via VPL lines. If these lines

fail, dialup lines are used and the ter-

minal displays the standard communi-

cation prompts.

PROCESSING

THANK YOU

15. <host message>

The terminal displays the host re-

sponse. Record the approval number.

If the transaction is disapproved, you

should take necessary action. Press

[CLEAR] to return to the idle prompt.

If the transaction is approved and the

printer is enabled, the printer prints a

receipt of the transaction.

16. READY **nnn**

The terminal returns to the idle prompt

indicating it is ready for the next

transaction.

Auth Only

This transaction is used to authorize a transaction without ticket data capture.

Display

Response

1. READY **nnn**

AUTH ONLY

Press the [3] key labeled AUTH ONLY. The

terminal displays the type of transaction.

2. ENTER PASSWORD

Enter the manager password if required,

then press [ENTER]. The display echoes

each keypress with an asterisk.

******

3. ENTER ACCOUNT #

Enter the account number via the keypad or

slide the card through the cardreader. If en-

try is made via the cardreader, go to Step 5.

4. EXPIRY DATE MMYY

Enter the card’s expiration date, using two

digits each for month and year, then press

[ENTER].

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Display

PROCESSING ...

Response

5. AMOUNT OF SALE ?

Enter the amount of the sale without the deci-

mal, then press [ENTER].

6. PHONE ORDER? Y/N

Enter [9] for "Y" if this is a phone order, or

[6] for "N" if it is not, then press [ENTER].

Press [ENTER] to bypass for no Phone Or-

der.

Note: This prompt may or may not appear,

depending on options selected in Setup.

7. AVS ADDRESS

8. AVS ZIP CODE

Enter the cardholder’s street number, then

press [ENTER].

Enter the cardholder’s ZIP code, 5–9

numeric digits, then press [ENTER].

9. PROCESSING

The terminal is communicating with the host

via VPL lines. If these lines fail, dialup lines

are used and the terminal displays the stand-

ard communication prompts.

10. <host message>

The terminal displays the host response.

Record the approval number. If the transac-

tion is disapproved, you should take neces-

sary action. Press [CLEAR] to return to the

idle prompt.

PRINTING...

If the transaction is approved and the printer

is enabled, the printer prints a receipt of the

transaction.

11. READY **nnn**

The terminal returns to the idle prompt indi-

cating it is ready for the next transaction.

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6. Standard Key Operations

Void

Follow these procedures to void a transaction completed earlier in the batch.

Void transactions are always approved offline.

Display

Response

1. READY **nnn**

VOID

Press the [4] key labeled VOID.

2. ENTER PASSWORD

Enter the manager password if required,

then press [ENTER]. The display echoes

each keypress with an asterisk.

******

3. ENTER ITEM #

Press [ENTER] to display the last transac-

tion or enter the item number of the transac-

tion you wish to void, then press [ENTER].

NOT FOUND

The terminal cannot find the entered item

number. Press [CLEAR] to return to the idle

prompt.

4. itm AA

$99999.99

Press [*] or [#] to scroll the display, where:

itm = item number

9999999999999999

999

OPER

RET TERMS 9999

8888888888888888

AAAAAAAAAAXXXXXX

aaaaaaaaaaaaaaaa

sssss zzzzz-zzzz

$99999.99

$999.99

IIIIIIII

AA = transaction type

99999.99 = total amount

999....999 = account number

a = AVS response code, $999.99 = misc. amt

OPER = operator ID

IIIIIIII = Invoice number

RET TERMS 9999 = Retail terms

8888...8888 = Descriptor codes

AAA...AAA = Host response

aaa...aaa = Transaction Identifier

Press [ENTER] to continue or [CLEAR] to

end the transaction.

5. VOID-PRESS ENTER

6. ENTER TO CONFIRM

PROCESSING ...

Press [ENTER] to continue or [CLEAR] to

return to the idle prompt.

Press [ENTER] to confirm the void, or

[CLEAR] to end the transaction.

7. ACCEPTED itm

(itm=trans. item #)

The transaction was approved offline. If en-

abled, the printer prints a receipt of the trans-

action.

PRINTING...

Press [CLEAR] to return to the idle prompt.

8. READY **nnn**

The terminal returns to the idle prompt indi-

cating it is ready for the next transaction.

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Ticket Only

Follow these steps to process Ticket Only transactions.

Note: This transaction is always processed offline.

Display

Response

1. READY **nnn**

TKT ONLY

Press the [5] key, labeled TKT ONLY.

2. ENTER PASSWORD

Enter the manager password if required,

then press [ENTER]. The display echoes

each keypress with an asterisk.

******

3. itm ENTER ACCT #

Slide the card through the cardreader or en-

ter the account number on the keyboard,

then press [ENTER]. If entry is made via the

cardreader, go to Step 5.

4. EXPIRY DATE MMYY

PROCESSING ...

Enter the 4-digit card expiration date using 2

digits each for the month and year, then

press [ENTER].

Note: Prompts in Step 5 and Steps 7 through 15 may or may not appear, de-

pending upon options selected in Setup.

5. OPERATOR ID

Enter the 4-digit operator ID number, then

press [ENTER].

6. AMOUNT OF SALE ?

7. TAX AMOUNT

Enter the amount of the sale without the deci-

mal, then press [ENTER].

Enter the tax amount without a decimal, then

press [ENTER]. If TAX CALC is enabled, the

terminal automatically calculates the tax

based on the tax rate. If both are enabled,

the TAX AMOUNT overrides tax calculation.

8. RETAIL TERMS

Enter the 4-digit retail terms, then press

[ENTER].

9. PHONE ORDER? Y/N

Enter [9] for "Y" if this is a phone order, or

[6] for "N" if it is not, then press [ENTER].

Press [ENTER] only for no Phone Order.

10. ENTER AUTH CODE

11. DESC CODE

Enter the authorization code, up to 6 alpha-

numeric characters, then press [ENTER].

Enter the descriptor code, up to 4 sets, then

press [ENTER].

12. ENTER INVOICE #

Enter the invoice number up to 8 digits, then

press [ENTER].

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6. Standard Key Operations

Display

Response

13. CUSTOMER CODE

Enter the customer code, then press

[ENTER].

14. <option prompt #1>

15. <option prompt #2>

Enter appropriate data, up to 8 alphanumeric

characters, then press [ENTER].

Enter appropriate data, up to 8 alphanumeric

characters, then press [ENTER].

PROCESSING ...

16. ACCEPTED itm

The terminal displays this response if the

transaction was approved. Record the ap-

proval number. Press [CLEAR] to return to

the idle prompt.

PRINTING...

If the transaction is approved and the printer

is enabled, the printer prints a receipt of the

transaction.

17. READY **nnn**

The terminal returns to the idle prompt indi-

cating it is ready for the next transaction.

Deposit Inquiry

Follow these procedures to check the dollar amount of the previous business

day’s deposits.

Display

Response

1. READY **nnn**

INQUIRY

Press the [6] key labeled INQUIRY.

2. ENTER PASSWORD

Enter the manager password if required,

then press [ENTER]. The display echoes

each keypress with an asterisk.

******

3. PROCESSING

The terminal is communicating with the host

via VPL lines. If these lines fail, dialup lines

are used and the terminal displays the stand-

ard communication prompts.

4. <host response>

5. READY **nnn**

A dollar amount will be displayed on the ter-

minal. Press [*] or [#] to scroll the display.

Press [CLEAR] to return to the idle prompt.

The terminal returns to the idle prompt indi-

cating it is ready to proceed with the next

transaction.

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Close Batch

Follow this procedure to close a batch of transactions with the host. This will

clear the batch from the terminal’s memory and enable it to store future trans-

actions.

Display

Response

1. READY **nnn**

Press the [9] key labeled CLOSE.

CLOSE BATCH

2. ENTER PASSWORD

Enter the manager password if required,

then press [ENTER]. The display echoes

each keypress with an asterisk.

******

NO TRANSACTIONS

3. ENTER AMOUNT

There is no batch.

This prompt only appears if the auto-insert

totals option is set to OFF. Enter the termi-

nal total amount without the decimal, then

press [ENTER].

PRINTING...

If the Auto Report option is ON, the printer

prints the Detail and Terminal Totals reports.

4. REPORTING? Y/N

Enter [9] for "Y" print the transactions in the

batch, or [6] for "N" to continue with the

Close.

5. CLOSING > > > >

The terminal is formally closing the batch

with the host computer. The display alter-

nates messages indicating it is transmitting

and receiving.

CLOSING

> > > >

6. <host response>

7. READY **nnn**

Press [CLEAR] to return to the idle prompt.

The terminal returns to the idle prompt indi-

cating it is ready to proceed with the next

transaction.

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7. Terminal Functions

Terminal functions include operations that do not require communication with

a host. To use the terminal in the function mode, press the [FUNC/ENTER]

blue key followed by the desired function key.

Note: The **nnn** indicates the number of spaces left for storage of data

capture transactions. For example, READY **3** indicates that there is space

for storage of three more transactions.

Item Review

Use this function to review items stored in the terminal capture file. You may

also void a record using the [4] key, print an item and edit an amount field,

however, you may not edit a voided record.

Display

Response

1. READY **nnn**

Press [FUNC] and the [1] key labeled ITEM

REV.

2. ENTER PASSWORD

Enter the manager password if required,

then press [ENTER]. The terminal echoes

each keypress with an asterisk.

******

3. ENTER CARD TYPE

Enter [1], [2] ... [10] for card type, then press

[ENTER], or press [ENTER] to review the

beginning of the batch.

Note: If only one card type was set up for

all cards, this prompt does not appear.

4. ENTER ITEM #

NOT FOUND

Enter the item number of the transaction to

review or press [ENTER] to review the first

item in the batch.

The terminal cannot find the item number.

Press [CLEAR] to return to the idle prompt.

Note: This prompt is a warning and may not

be displayed. When it is displayed, follow

the recommended response.

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Display

Response

5. itm AA $99999.99

9999999999999999

Press [*] or [#] to scroll the display fields.

The terminal displays transaction data in

multiple screens which contain some or all of

the following data, depending on setup

options:

999

$9999.99

$999.99

IIIIIIII

OPER A

RET TERMS 9999

88888............8888

AAAAAAAAAAXXXXXX

aaaaaaaaaaaaaaaa

sssss zzzzz-zzzz

itm = Item number

AA = Transaction type

$99999.99 = Total amount

9999999999999999 = Account number

999 $9999.99 = Base sale amount

a $99.99 = AVS resp. code, tax amount

OPER = Operator ID, if enabled

A = Authorization Character Indicator

IIIIIIII = Invoice number

RET TERMS 9999 = Retail terms

888888....88888 = Descriptor codes

AAAAAAAAXXXXXX = Host response

aaaa....aaaa = Transaction identifier

sssss zzzzz-zzzz = AVS street address/ZIP

Press [ALPHA] to print this record and

remain on this step. Press [4] to Void the

record and continue with Step 6. If you are

viewing an amount field and wish to change

the amount, press [BACKSPACE] key in the

new amount, press [ENTER] and remain at

this step. Press [CLEAR] to end the record

review, or press [ENTER] to view the next

item.

6. VOID-PRESS ENTER

7. ENTER TO CONFIRM

Press [ENTER] to void this record, or press

[CLEAR] to quit.

Press [ENTER] again to confirm the void, or

press any other key to return to Step 5.

Press [CLEAR] to return to the idle prompt.

END OF BATCH

The terminal displays "END OF BATCH"

after review of the last item in the batch.

Press [CLEAR] to return to the idle prompt.

8. READY **nnn**

The terminal returns to the idle prompt

indicating it is ready to proceed with the next

function.

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7. Terminal Functions

Totals Review

Follow this procedure to review terminal totals by card type, all card types, or

by operator ID.

Display

Response

1. READY **nnn**

Press [FUNC] and the [2] key labeled

TOTALS.

2. ENTER PASSWORD

Enter the manager password if required,

then press [ENTER]. The terminal echoes

each keypress with an asterisk.

******

3. CARD=1 OP=2

Enter "1" for credit card transaction totals

and continue with Step 4, or enter "2" for

operator totals and continue with Step 7.

4. ENTER CARD TYPE

AAAAAAAA

Enter [1], [2] . . . [10], for card type, and

press [ENTER], or press [ENTER] to go to

Step 6 for the terminal grand total. The card

type displays for one second.

5. 99T

99S

999 99999.99 The terminal displays specified totals for the

999 99999.99 card type. Press [*] or [#] to scroll the

999 99999.99 display. Press [ENTER] to return to Step 4

999 99999.99 or [CLEAR] to end.

99R

99VS

99VR

999 99999.99 99 = card type 01–10

T = Totals, no. items and amount

S = Sale totals, no. items and amount

R = Return totals, no. items and amount

VS = Void Sale totals, no. items, amount

VR = Void Return totals, no. items, amount

6. TT 999 999999.99

CDT 999 999999.99

DBT 999 999999.99

The terminal displays grand totals. Press

[ENTER] to return to Step 4 and enter

another card type to review or press

[CLEAR] to return to the idle prompt.

7. OPERATOR ID

Enter the operator ID for individual totals,

then press [ENTER] and continue with Step

9, or press [ENTER] for all totals and

continue with Step 8.

8. OT

999999.99 The terminal displays totals for all operator

IDs (OT= Operator Totals). Press [ENTER]

to return to Step 7 and enter another

operator ID.

9. O nnnn

999999.99 The terminal displays totals for the selected

operator ID. Press [ENTER] to return to

Step 7 or [CLEAR] to return to the idle

prompt.

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Display

Response

10. READY **nnn**

The terminal returns to the idle prompt

indicating it is ready to proceed with the next

function.

Demo Mode

Follow this procedure to place the terminal in or out of Demo Mode.

Display

Response

1. READY **nnn**

Press [FUNC] and the [3] key labeled DEMO.

2. DEMO Y/N

Press "Y" for Demo mode, or "N" for Live

mode. Press [ENTER] for no change.

3. MUST CLEAR BATCH

There is an open batch. Press [CLEAR] to

return to the idle prompt and close the open

batch.

4. DEMO **nnn**

The terminal displays the Demo mode idle

prompt.

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7. Terminal Functions

Print Options

Follow these procedures to print batch details, operator totals, terminal totals

or to reprint the last receipt.

Display

Response

1. READY **nnn**

2. ENTER PASSWORD

Press [FUNC] and the [5] key labeled PRINT.

Enter the manager password if required,

then press [ENTER]. The terminal echoes

each keypress with an asterisk.

******

3. PRINT OPTION ?

Enter the number that corresponds to the

item you wish to print, then press [ENTER].

1 - detail items

2 - terminal totals

3 - reprint last receipt

If you select "1", continue with Step 4. If

you select "2", continue with Step 7. If you

select "3", continue with Step 8.

4. DETAIL

ENTER CARD TYPE

Enter the card type, then press [ENTER] or

press [ENTER] for all card types.

5. SORT BY ID? Y/N

Select "Y" to print a detail report by operator

number and in item number order, and

continue with Step 9. Select "N" for a detail

report in item number order only and

continue with Step 6.

6. ENTER ITEM #

Enter the item number and press [ENTER],

or press [ENTER] for a printed list of all

items and continue with Step 9.

7. TOTALS

CARD=1 OP=2

Enter "1" for a printed report of credit card

transaction totals, then press [ENTER], or

enter "2" for a printed report of operator

totals. Continue with Step 9.

RE-PRINT

The terminal displays this message for 1

second, then proceeds to reprint the last

receipt.

8. ENTER ITEM #

Enter the item number of the record you

wish to reprint, or press [ENTER] to reprint

the last transaction, provided no new

transaction has been initiated.

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Display

Response

9. PRINTING....

10. READY **nnn**

The printer prints the selected option.

The terminal returns to the idle prompt and

is ready to proceed with the next function.

7 - 6

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8. TRANZ 460 Accessories

VeriFone provides an assortment of accessories to enhance your TRANZ

460 terminals.

•

An extended 3-year warranty on all TRANZ 460 terminals

•

Silk-screened custom overlays that display your company’s logo and

other special key functions

Telephone Cord

•

An assortment of AC power packs for your "spares" inventory

Telephone cords

Duplex telephone adapters for connecting multiple telephone devices to

a single jack

•

PINpad devices for entering customer personal identification numbers

Bar code wands for scanning bar codes

PINpad 201 Device

Consumables such as paper and ribbons you can order by phone

(800-233-0522) or FAX (714-434-2498)

PINpad 101 Device

Bar Code Wand

Telephone Adapter

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8 - 2

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Appendix A. TRANZ 460Integral

Printer

The TRANZ 460 terminal features an integral Epson Model 180 24-character

roll printer. Besides the default USA 96-character set, it is capable of sup-

porting a number of special printing enhancements such as TALL, WIDE and

INVERSE, eleven different country character sets and a number of useful

graphics. Refer to Appendix E of the TRANZ 460 Reference Manual, Part

Number 12412, for a list and examples of the different character sets as well

as printer commands used to control the TRANZ 460 printer.

Paper Detect

There is a paper detection device that prevents printing a transaction without

producing a printed receipt. When the paper sensor detects the lack of pa-

per, the printer completes the line it is currently printing, then stops any addi-

tional printing.

Refer to Section 3 of this manual for instructions on loading a paper roll and

ribbon cassette in the printer.

Specifications

Model: Epson Model M-180 mechanical micro-dot

Printing Method: Impact dot matrix (6 print solenoids)

Print Format: Total dots- 144 max/1 dot line

Total columns - 24 Max

Copy Capacity: 1 original plus 1 copy

Ribbon Cassette: CRM0012-01, Black

CRM0012-02, Purple

Paper: CRM0013, woodfree, pressure sensitive

Reliability: MCBF (mean character between failure) 1 million lines

Dimensions: 91 mm wide, 46.9 mm deep, 15.8 mm high

Following is a sample printed receipt for the FDC Sale transaction, and

samples of other printed reports.

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Six programmable merchant

message lines

HEADER LINE 1

HEADER LINE 2

HEADER LINE 3

HEADER LINE 4

HEADER LINE 5

HEADER LINE 6

Merchant ID, Terminal ID

Terminal Date and Time

XXXXXXXXXXXXXXXXX XXXX

DATE MM/DD/YY

TIME HH:MM ?M

** RE-PRINT **

Reprinted receipts only

ITEM:

ITM CCC AAAAAA

XXXX

XXXXXXXXXXXXXXXX

XXXX

Item number, card, trantype

Operator ID

Account number

OP:

ACCT:

EXP:

Expiration date

RESP:

INV:

AUTH:

<opt. prompt #1>:

<opt. prompt #2>:

AAAAAAAA XXXXXX

X X X X X X X X

X X X X X X

Host response

Invoice Number

Authorization code (optional)

Option prompt #1

Option prompt #2

Phone Order marker

P H O N E O R D E R

Total amount

Tax amount (optional)

AMT:

TAX:

$ 9 9 9 9 9 . 9 9

$ 9 9 9 . 9 9

Cardholder agreement

(flexible lines)

I AGREE TO PAY ABOVE

TOTAL AMOUNT ACCORDING

TO CARD ISSUER AGREEMENT

(MERCHANT AGREEMENT IF

CREDIT VOUCHER)

Cardholder signature

SIGNATURE

TOP COPY - MERCHANT

BOTTOM COPY - CUSTOMER

Message to cardholder

(Two flexible lines)

FLEX MESSAGE 2

Figure A-1. Sample Sale Receipt

A - 2

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Appendix A. TRANZ 460 Integral Printer

DETAIL REPORT

HEADER LINE 1

HEADER LINE 2

HEADER LINE 3

HEADER LINE 4

HEADER LINE 5

HEADER LINE 6

Six programmable merchant

message lines

XXXXXXXXXXXXXXXXX XXXX

DATE MM/DD/YY

Merchant ID, Terminal ID

Terminal Date and Time

TIME HH:MM ?M

Detail item number, card, trantype

Operator ID

Account number

Expiration date

Customer code

Host response

Invoice Number (optional)

Descriptor Codes

Retail Terms

ITEM:

ITM CCC AAAAAA

XXXX

XXXXXXXXXXXXXXXX

XXXX

XXXXXXXXXXXXXXXXXX

AAAAAAAA XXXXXX

XXXXXXXX

8888888888888888888888

9999

OP:

ACCT:

EXP:

CUST:

RESP:

INV:

DESC:

TERM:

TID:

Transaction ID

aaaaaaaaaaaa

Phone Order marker

Option prompt #1

Option prompt #2

PHONE ORDER

<opt. prompt #1>: XXXXXXXX

<opt. prompt #2>: XXXXXXXX

AMOUNT

$999999.99

TAX

$999.99

Amount w/o tax, Tax amount

Total amount

TOTAL: $99999.99

ITEM:

OP:

ACCT:

EXP:

ITM CCC AAAAAA

XXXX

XXXXXXXXXXXXXXXX

XXXX

CUST:

RESP:

INV:

DESC:

TERM:

TID:

XXXXXXXXXXXXXXXXXX

AAAAAAAA XXXXXX

XXXXXXXX

8888888888888888888888

9999

aaaaaaaaaaaa

PHONE ORDER

<opt. prompt #1>: XXXXXXXX

<opt. prompt #2>: XXXXXXXX

AMOUNT

$999999.99

TAX

$999.99

TOTAL: $99999.99

END OF BATCH

Figure A-2. Sample Detail Report

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TOTALS REPORT

Six programmable merchant

message lines

HEADER LINE 1

HEADER LINE 2

HEADER LINE 3

HEADER LINE 4

HEADER LINE 5

HEADER LINE 6

Merchant ID, Terminal ID

Terminal Date and Time

XXXXXXXXXXXXXXXXX XXXX

DATE MM/DD/YY

TIME HH:MM ?M

# TRAN

1 S

1 R

1 VS

1 VR

COUNT

ITM

AMOUNT

Terminal Total

xxxxxx.xx

Card type 1, Sale total

nnn

xxxxxx.xx

Card type 1, Return total

Card type 1, Void Sale total

Card type 1, Void Return total

Card type 2, Sale total

2 S

nnn

xxxxxx.xx

Card type 10, Sale total

10 S

10 R

10 VS

10 VR

nnn

xxxxxx.xx

Card type 10, Return total

Card type 10, Void Sale total

Card type 10, Void Return total

Debit count and amount

DEBITS

nnn

xxxxxx.xx

Figure A-3. Sample Totals Report

A - 4

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Appendix A. TRANZ 460 Integral Printer

OPERATOR TOTALS REPORT

Merchant ID, Terminal ID

Terminal Date and Time

XXXXXXXXXXXXXXXXX XXXX

DATE MM/DD/YY

TIME HH:MM ?M

Operator ID, Total

AAAA CARD TOTAL

$999999.99

END OF OPERATORS

Figure A-4. Sample Operator Totals Report

TRANZ 460 Terminal

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BATCH CLOSED

Merchant ID, Terminal ID

Terminal Date and Time

XXXXXXXXXXXXXXXXX XXXX

DATE MM/DD/YY

TIME HH:MM ?M

Total number transactions in batch

Total dollar amount

Host response

# TRANS: NNN

AMOUNT: $xxxxxxxxxx.xx

RESP: xxxxxxxx

Figure A-5. Sample Batch Closed Header

Note: The batch number "xxxxxxxx" appears in the form the user entered. It

appears as blanks if the user pressed [ENTER] to bypass this field during

the transaction. If the batch number option is set to OFF, a blank line

appears instead of the batch number line.

A - 6

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Appendix B. PINpad101 Device

Introduction

The PINpad 101 data entry device accepts spersonal identification numbers

(PINs) for Debit card transactions. The PINpad 101 device uses a master

key and a working key to encrypt the PIN input. Typically, a PIN is a 4- to

12-digit code known only by the customer and the bank. A PIN is used

during retail transactions to verify that the customer is authorized to use the

credit card offered; the PIN also serves as the cardholder identification for

the credit or debit transaction.

The PINpad unit connects to a TRANZ 460 terminal that controls PIN entry

operations and does the actual communication with the host computer.

Figure B-1. PINpad 101

PINpad Device Components

The PINpad device components include:

•

8-character display

12-key telephone-style keypad

Display

The 8-character display shows up to 16 characters through automatic

scrolling. The PINpad 101 device displays fully-formed numerals, letters and

special characters * and #. Information displayed includes characters entered

from the keypad, instructions, prompts and error messages.

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Keypad

The keypad’s 12 keys are used for PIN and data entry and manual

diagnostics. Please see the PINpad 101 Reference Manual, Part Number

10420, for further details on diagnostic procedures and programming.

ABC

DEF

GHI

JKL

MNO

PRS

TUV

WXY

OPER

CLEAR

ENTER

Figure B-2. PINpad 101 Device Keypad

Selecting a Location for the PINpad Device

Select a location for the PINpad device that is convenient for the customer

and offers adequate ventilation and protection for the unit.

In general, avoid areas with:

•

Excessive heat

Oil or moisture

Excessive dust

Excessive electrical noise (caused by air conditioners, motors, fans or

power tools)

•

Direct sunlight

Artificial light that could reflect glare off the display

B - 2

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Appendix B. PINpad 101 Device

Unpacking

Carefully inspect the shipping carton and its content for shipping damage. If

the PINpad device was damaged during shipment, immediately file a claim

with the shipping company and notify VeriFone, Inc.

Warning: Do not use the PINpad unit if it has been damaged.

1. Remove the PINpad unit from the shipping carton.

2. Remove any protective plastic wrap and place the unit on a table or

counter top.

3. Remove the protective plastic wrap from the display panel on the top of

the PINpad.

4. Replace all the packing materials, close the lid and save the carton for

repacking or moving the PINpad device in the future.

Connecting the PINpad Device to the Terminal

Unplug the terminal power pack before connecting the PINpad 101 device.

The PINpad 101 device rear panel has a modular, 4-wire interface port for

power and communication connection to the terminal.

Warning: Turn off or unplug the terminal whenever you connect or disconnect

the PINpad. Be sure the terminal is not processing data when you cut power.

Memory corruption and data loss can result.

Figure B-3 illustrates the PINpad

101 unit connection to a TRANZ

460 terminal.

Plug the cable into the PINpad

device connector on the rear of the

terminal. Use the rubber grommet

(cable cover) to protect the cord.

See the lower illustrations for more

detail.

1. Connect the modular plug on the

PINpad cable to the modular jack

on the rear of the PINpad unit.

2. Connect the other end of the cable

to the PINpad unit port on the

side of the terminal.

3. Spread the grommet open and put

it on the cord with the narrow

Figure B-3. PINpad 101 Device Cable

Connections

end facing the PINpad device.

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4. Slide the grommet up the cord and push its narrow end into the modular

jack. When properly installed, the grommet should fit flat against the rear

of the PINpad device.

Cable Part Numbers

Part No.

Description

10441-01 0.6 M, coiled (stretches

to 7 ft.)

10441-02 1.1 M, coiled (stretches to 15 ft.)

01582-00 1 M, straight

01582-01 3.6 M, straight

01582-02 7.6 M, straight

PINpad 101 Device Mounting

The optional PINpad mount holds

your PINpad unit securely to a

counter top or a wall. The PINpad

device can be lifted from the

mount anytime for hand-held

operation.

First select a location for the

mount on a smooth wall or

countertop. Be sure the cable can

easily reach the terminal from this

position without stretching.

Figure B-4. PINpad Unit Mount

Components (Exploded View)

Wall Mounting

1. Screw the flat wall plate securely to the wall as shown in Figure B-4. Use

screw anchors if you are fastening the mount to a cement or brick wall. If

you are fastening the plate to drywall, the screws must go into the studs

behind the wall. Screw anchors alone will not safely hold the PINpad

mount to drywall.

2. Fasten the angled metal bracket to the wall mount using the TORX

machine screws provided. The two slots on the bracket allow a TORX

screwdriver to reach these screws.

3. Insert the two large slotted screws into the top of the angled bracket but do

not tighten them yet.

4. Position the keyholes on the molded cradle over the slotted screws on the

angled bracket. Slide the mount to the right until both screws are in the

narrow ends of the keyholes. If necessary, loosen the screws slightly

until the cradle slides easily.

5. Tighten the slotted screws to secure the cradle to the angled bracket.

Insert the small molded covers to conceal the keyholes.

6. Place the PINpad device firmly into cradle.

TRANZ 460 Terminal

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Appendix B. PINpad 101 Device

Countertop Mounting

1. To secure the cradle, screw the wood screws into the counter top through

the narrow ends of the keyholes. If you do not want to make any holes,

use the double-faced tape provided with the wall mount.

2. Place the PINpad device firmly into the cradle.

PINpad Device Startup

If the PINpad master keys are loaded, the unit automatically starts up when

connected to the terminal. Upon startup, the PINpad device briefly displays

the version and date followed by the idle prompt.

The Idle Prompt

The PINpad device displays rows of characters that resemble a marching

arrow ( <- - - - - -). This is the idle prompt and indicates the device is ready

for use. This application sets the idle prompt via a ZONTALK download.

Using the Keypad

The PINpad unit has 12 keys—much like a standard telephone—and

includes letters A through Z, numerals 0 through 9 and special characters *

and #.

ABC

DEF

GHI

JKL

MNO

PRS

TUV

WXY

ENTER

CLEAR

OPER

Figure B-5. PINpad Keypad

TRANZ 460 Terminal

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To complete a transaction, the PINpad device displays a prompt requesting

PIN entry. Enter your PIN number and press [ENTER]. The device rotates a

processing display when it successfully receives the PIN entry.

Note: To clear the PINpad unit display to reenter a PIN, press [CLEAR].

Refer to the appropriate PINpad Reference and Programmer’s Manual, for

more complete details, including diagnostic procedures and programming

considerations. See list of part numbers on page B-7.

Maintenance

VeriFone follows stringent quality control standards in manufacturing all

PINpad devices . Each unit receives numerous tests before leaving the

factory to ensure quality and reliability. However, should you encounter a

problem in operation, read this section for possible causes and solutions.

Cleaning

Periodically clean the PINpad device with a clean cloth dampened with water

and a mild soap or cleaner. Do not use harsh chemicals.

Warning: Because your PINpad device can be damaged by liquids, do not

spray liquid cleaners directly on the unit. Always apply the cleaner to the

cloth before cleaning the PINpad device.

Returning

the PINpad Device

If you need to return your PINpad unit for service or replacement, call the toll

free number given below and ask for the VeriFone MRA (Merchant Return

Authorization) desk. Be sure to mention the serial number found on the

bottom of your unit.

If phoning from the United States, call 800-834-9133.

If phoning from outside the United States, call 714-979-1870.

Warning: Do not try to service, repair or adjust the PINpad device in any

other way. Return the unit to VeriFone if it does not operate properly.

Send the malfunctioning PINpad device with approved MRA number to

VeriFone, Inc. 3080 Airway Ave., Costa Mesa, CA 92626 for repair or

replacement.

Troubleshooting

These troubleshooting guidelines identify various problems and the

appropriate corrective action. If you have a problem with your PINpad device,

read these troubleshooting examples. If your problem persists or is not listed

here, call the toll free number (800-834-9133) and ask for the VeriFone MRA

(Merchant Return Authorization) desk. You must have an MRA desk approval

before returning your equipment for repair.

Warning: Turn off or unplug the terminal whenever connecting or

disconnecting it from the PINpad device. Do not turn off or unplug the

controller while it is processing; memory corruption and data loss can result.

B - 6

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Appendix B. PINpad 101 Device

Problem

Solution

Display Panel does not work

1. Check all your cable connections.

2. Check your terminal’s AC outlet to be sure

it’s supplying sufficient power; substitute

the terminal’s power pack with another

power pack.

3. Your application program might not be

loaded correctly; download the application

program and try again.

4. Run display reliability test as described

in the PINpad 101 Reference and Pro-

grammer’s Manual, Part Number 10420.

If the problem persists, phone the VeriFone

MRA desk.

Keypad does not respond

1. Check your display panel. If the wrong

characters are displayed or nothing at all,

refer to the solutions for previous problem.

2. Run manual keypad diagnostic as

described in the PINpad 101 Reference

and Programmer’s Manual.

If the problem persists, phone the VeriFone

MRA desk.

Documentation

PINpad 101 Reference and Programmer’s Manual, Part Number 10420,

Revision C.

Part Numbers

Unit

PINpad 101 Device

Part Number

P003-106-02

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Appendix C. PINpad201 Device

Introduction

Display

The PINpad 201 data entry device, VeriFone

Cardreader

Part Number P003-120-05, accepts

Personal Identification Numbers (PINs)

during debit card transactions. The PINpad

201 device uses a master key and a working

key to encrypt PIN input. The PIN verifies

that the customer is authorized to use the

debit card offered and serves as an

Keypad

electronic signature for the transaction.

Figure C-1. PINpad 201

PINpad 201 Device Components

The PINpad device components include:

•

16-character display

Magnetic cardreader

Push button telephone-like keypad

Selecting a Location for the PINpad Device

Select a location for the PINpad device that is convenient for the customer

and offers adequate ventilation and protection for the unit.

In general, avoid areas with:

•

Excessive heat

Oil or moisture

Excessive dust

Excessive electrical noise (caused by air conditioners, motors, fans or

power tools)

•

Direct sunlight

Artificial light that could reflect glare off the display

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Unpacking

Carefully inspect the shipping carton and its contents for shipping damage. If

the PINpad 201 unit was damaged during shipment, immediately file a claim

with the shipping company and notify VeriFone, Inc.

Warning: Do not use the PINpad unit if it has been damaged.

1. Remove the PINpad device from the shipping carton.

2. Remove any protective plastic wrap and place the unit on a table or

countertop.

3. Remove the protective plastic wrap from the display panel.

4. Replace all the packing materials, close the lid and save the carton for

repacking or moving the PINpad device in the future.

Connecting the PINpad Device to the Terminal

The PINpad 201 device rear panel has a modular, 4-position interface port

for power and communication connection to the TRANZ 460. (The rear panel

also has a power pin connector, which is not used for this system

implementation.) Figure C-2 illustrates how to connect the PINpad unit to the

TRANZ 460. For other terminal connections, refer to Section 3 of this manual.

Warning: Turn off or unplug the terminal whenever you connect or disconnect

the PINpad device. Be sure the terminal is not processing data when you cut

power. Memory corruption and data loss can result.

1. Turn off or unplug the power to the terminal.

2. Connect one end of the cord to the terminal.

3. Connect the other end of the cord to the PINpad device.

4. Turn on or plug in the power to the terminal.

PINpad Device

TRANZ 460

Figure C-2. PINpad Device to TRANZ 460 Connection

TRANZ 460 Terminal

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Appendix C. PINpad 201 Device

Cable Part Numbers

Part No.

Description

10441-01

10441-02

01582-00

01582-01

01582-02

02597-01

02598-01

10776-01

10776-02

.6 M, coiled (stretches to 7 ft)

1.1 M, coiled (stretches to 15 ft)

1 M, straight

3.6 M, straight

7.6 M, straight

Adapter, gender change

Interface to PC

Interface to AT

Cable

Routing Channels

The cable routing channels, located under the unit, allow you to route the

modular cord to the front of the PINpad device instead of the rear. Front

routing is especially convenient for wall mounting.

1. Turn the PINpad unit upside down and locate the cable channel.

2. Insert a section of the cable into the channel closest to the cable plug.

3. Be sure the cable is straight and nested securely in the channel.

4. Turn the PINpad unit right side up and position it with the cords neatly out

of the way.

PINpad 201 Device Mounting

VeriFone offers optional wedge and flat mounts for use with the PINpad

device. A wedge mount inclines or lifts the unit when mounting on counter

tops or walls. A flat mount allows you to attach the PINpad device to a flat

surface.

PINpad Device Startup

If the master keys are loaded, the PINpad unit automatically starts up when

connected to the terminal. Upon startup, the PINpad device briefly displays

the version and date followed by the idle prompt.

The Idle Prompt

The PINpad device, by default, displays rows of characters that resemble a

marching arrow ( <--------------). This represents the idle prompt and indicates

the unit is ready for use.

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The display of the PINpad device idle prompt can be downloadable. For

example, the idle prompt display may be customized to display a

"WELCOME" message.

Using the Cardreader

The cardreader reads data quickly and

accurately and is generally the preferred

method since the card swipe lessens the

chance for human error. However, manual

keypad entry is useful if a card is damaged or

when an order is being taken by phone or mail.

1. Check the display for the idle prompt. If not

displayed, press [CLEAR] twice to cancel

any current operation and display

the idle prompt.

Figure C-3. PINpad Device

Cardreader

2. Hold the card so the magnetic stripe is down

and facing left (toward the keypad or the center of the PINpad).

3. Insert the card in the rear of the slot and briskly slide it through the

cardreader toward the front of the PINpad.

If the PINpad device cannot read the card number, it displays PLEASE TRY

AGAIN. Check how you are holding the card and slide it through the slot

again. If the number still cannot be read, enter the number on the keypad

followed by [#/ENTER].

Using the Keypad

ABC

DEF

The PINpad 201 unit has 12 keys—much like

a standard telephone—and includes letters A

through Z, the numerals 0 through 9 and

special characters * and #.

GHI

JKL

MNO

To enter your personal identification number to

complete a transaction, the PINpad displays a

prompt requesting PIN entry. Enter your

number and press [#]. The PINpad device

rotates a processing display when it

PRS

TUV

WXY

successfully receives the PIN entry.

Note: You can clear the PINpad unit display to

reenter a PIN by pressing [CLEAR]. Refer to

the PINpad 201 Reference and Programmer’s

Manual, P/N 10297 for more complete details

including diagnostic procedures and

CLEAR

ENTER

OPER

Figure C-4. PINpad 201 Keypad

programming considerations.

C - 4

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Appendix C. PINpad 201 Device

"THANK YOU" appears for 3 seconds at the end of the transaction. The

PINpad device then returns to the idle prompt.

Maintenance and Keypad Diagnostics

VeriFone follows stringent quality control standards in manufacturing all

PINpad devices. Each unit receives numerous tests before leaving the

factory to ensure quality and reliability. However, should you encounter a

problem in operation, read this section for possible causes and solutions.

Cleaning

Periodically clean the PINpad device with a clean cloth dampened with water

and a mild soap or cleaner. Do not use harsh chemicals.

Warning: Because your PINpad unit can be damaged by liquids, do not

spray liquid cleaners directly on the device. Always apply the cleaner to the

cloth before cleaning the PINpad device.

Returning

the PINpad Device

If you need to return your PINpad unit for service or replacement, call the toll

free number given below and ask for the VeriFone MRA (Merchant Return

Authorization) desk. Be sure to mention the serial number found on the

bottom of your unit.

If phoning from the United States, call 800-834-9133.

If phoning from outside the United States, call 714-979-1870.

Warning: Do not try to service, repair or adjust the PINpad device in any

other way. Return the unit to VeriFone if it does not operate properly.

Send the malfunctioning PINpad device with approved MRA number to

VeriFone, Inc. 3080 Airway Ave., Costa Mesa, CA 92626 for repair or

replacement.

Troubleshooting

These troubleshooting guidelines identify various problems and the

appropriate corrective action. If you have a problem with your PINpad unit,

read these troubleshooting examples. If your problem persists or is not listed

here, call the toll free number (800-834-9133) and ask for the VeriFone MRA

(Merchant Return Authorization) desk. You must have MRA desk approval

before returning your equipment for repair.

Warning: Turn off or unplug the terminal whenever connecting or discon-

necting it from the PINpad device. Do not turn off or unplug the terminal

while it is processing; memory corruption and data loss can result.

Problem

Solution

Display Panel does not work

1. Check all your cable connections.

2. Check your terminal’s AC outlet to be sure

it’s supplying sufficient power; substitute

the terminal’s power pack with another

power pack.

TRANZ 460 Terminal

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Problem

Solution

3. Your terminal’s application might not be

loaded correctly; download application

and try again.

4. Run display reliability test as described in

the PINpad 201 Reference and

Programmer’s Manual, Part Number

10297.

If the problem persists, phone the VeriFone

MRA desk.

Keypad does not respond

1. Check your display panel. If the wrong

characters are displayed or nothing at

all, refer to the solutions for previous

problem.

2. Run the manual keypad diagnostic as

described in the PINpad 201 Reference

and Programmer’s manual.

If the problem persists, phone VeriFone

MRA desk.

Cardreader does not work

1. Perform your transaction using several

debit cards to ensure problem is not a

defective card. When sliding cards

through the cardreader, be sure the

magnetic stripe is down and facing left.

2. Verify that Message Q3, Ignore Card

Swipe, has not been used.

3. Verify that Message Q4, Turn Cardreader

On/Off is turned on.

4. Your terminal application may not be

properly loaded. Download your

application and try again.

5. Perform Cardreader Diagnostic, described

in the PINpad 201 Reference and

Programmer’s Manual, Part Number

10297.

6. Enter the information manually from the

keypad. If the transaction works, phone

the VeriFone MRA desk.

C - 6

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Appendix D. Prompts and Error

Messages

The following list includes the prompts and error messages that may appear

on your terminal’s display. The list consists of two columns:

•

The left column is the message or prompt

The right column contains an explanation of the message and any appro-

priate required response.

ACCEPTED itm

ACCT RANGE ITEM?

ALREADY VOIDED

Approval response if the transaction was performed offline. Press [CLEAR]

to return to the idle prompt.

Enter the account range item number 1–9, then continue to answer all

prompts.

Display indicating that the transaction selected to be voided has already

been voided. Press [CLEAR] to return to the idle prompt.

AMEX SPLIT Y/N

Host setup prompts. If you select "Y" for AMEX host split dial, continue with

the remaining prompts. Select "N" to disable split dial and go to the

Discover host prompts.

AMEX PRIMARY #?

AMEX SECOND #?

AMEX MERCH ID?

AMEX CARD TYPE?

AMOUNT OF SALE ?

APPROVED: nnnnnn

AUTH ONLY

Enter the total amount of the sale without the decimal, then press [ENTER].

Approval number on AUTHORIZATION ONLY transactions sent from the host.

Display when key [3] is pressed when initiating procedures to authorize a

sale. Wait for the next prompt.

AUTO CLOSE Y/N

CLOSE TIME HH:MM

Select "Y" for the terminal to automatically close, then enter the close time in

24-hour format and press [ENTER]. Select "N" for no auto close.

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AVS ADDRESS

AVS ZIP

Enter the cardholder’s street address, then press [ENTER].

Enter the cardholder’s ZIP code, then press [ENTER].

BANKCARD ADDRESS

9999999999999999999999

Prompt that appears if you select "Y" at the ENABLE DDOV? prompt. Press

[ENTER] to accept the current address, or key in a new host address, up to

20 alphanumeric characters, then press [ENTER].

BATCH IS FULL

Indicates that data capture memory is full and no more transactions can be

stored in memory until data capture file is cleared.

CALL CENTER

CARD=1 OP=2

Operator should call the credit authorization center voice line.

In a Totals Review function, press "1" to review totals by card type or "2" to

review operator totals. This prompt also appears in the Print Totals Report

function.

CARD RANGE INFO

ACCT RANGE ITEM?

nn-LOW?

Setup Code 2 was entered allowing the operator to enter card range

information.

nn-HIGH?

Note: You must answer ALL prompts. Press [9] or [6] for "Y" and "N"

responses. At the Customer Code, prompt, enter 1 to 25 numeric digits.

nn-CARD TYPE?

nn-CARD ABBREV?

nn-TERMS? Y/N

nn-DES CODE 0/2/4

nn-AVS ? Y/N

nn-CUST CODE? Y/N

CLEAR BATCH

CLEAR? Y/N

Display when Code 9 of the Setup function is selected. Wait for the next

prompt.

Setup function Code 9 allowing the operator to clear the terminal buffer and

return to the setup mode. Press "Y" to continue or "N" to exit the function.

CLOSE BATCH

CLOSING > > > >

COMMUNICATING

D - 2

The Close Batch transaction, Key [9], was selected.

Close Batch display when the terminal is closing with the host.

Display when the terminal is sending or receiving data from the download

host.

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Appendix D. Prompts and Error Messages

CONNECTED

The terminal has connected with the host computer and is ready to begin

communicating.

CREDIT=0 DEBIT=1

Select "1" for debit transactions, or "0" for credit transactions. Wait for the

next prompt.

CURRENTLY YES

CURRENTLY NO

Display that appears following the ENABLE DDOV? Y/N prompt, showing the

current communications DDOV setting (YES or NO). Press [ENTER] to

accept the current setting. Press [9] for YES, or [6] for NO to change the

setting.

CUSTOMER CODE

Enter the customer code, up to 25 alphanumeric characters, then press

[ENTER].

CUSTOMER CODE? Y/N

Account Range setup option. Select "Y" for the terminal to prompt for entry

of the customer code during specific transactions, or "N" for no prompt.

DEBIT? Y/N

DECLINED

DEMO Y/N

Press "Y" to enable debit transactions, or "N" to disable.

The host computer has declined authorization of a transaction.

Display when you press [FUNC] [3] to place the terminal in Demo mode.

Select "Y" or "N" as desired, then wait for the next prompt.

DESC CODE

DETAIL

Enter the descriptor codes, up to four sets, then press [ENTER].

Display indicating print Option 1, audit detail, was selected.

The terminal is dialing the host computer.

DIALING

DISC SPLIT Y/N

Host setup prompts. If you select "Y" for Discover host split dial, continue

with the remaining prompts. Select "N"to disable split dial.

DISC PRIMARY #?

DISC SECOND #?

DISC MERCH ID?

DISC CARD TYPE?

DOES NOT BALANCE

Display indicating the amount keyed in at the time of the Close is not in

agreement with the terminal balance.

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DOWNLOAD DONE

ENABLE VPL? Y/N

Display after completion of successful download.

Host setup prompt. Press [9] for "Y" to enable VPL communications, or [6]

for "N" to disable.

END OF BATCH

Display in an Item Review function indicating the last item in the batch was

reviewed. Press [CLEAR] to return to the idle prompt.

itm ENTER ACCT #

Enter the account number on the keyboard or slide the card through the

cardreader. "itm" is the transaction item number, for example 001, 002, 010,

etc.

ENTER AMOUNT

ENTER AUTH CODE

ENTER CARD TYPE

Enter the terminal total dollar amount of the batch you wish to close, then

press [ENTER].

Enter the authorization code up to six alphanumeric characters, then press

[ENTER].

When reviewing terminal totals and detail transactions, press [1], [2].....[6] for

the card type you wish to review.

ENTER ID NUMBER

ENTER INVOICE #

ENTER ITEM #

Enter the ID number on the keyboard, then press [ENTER].

Enter the invoice number for the transaction, then press [ENTER].

Enter the item number of the transaction to review, or press [ENTER] to

review the first item in the batch.

ENTER NEW PASSWD

ENTER PASSWORD

Enter the new manager password, then press [ENTER].

Enter the manager password, then press [ENTER].

ENTER PIN

PUSH "ENTER"

PINpad device prompt after it displays the debit transaction amount. The

customer should enter his/her PIN on the PINpad device, then press the

[ENTER] key.

D - 4

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Appendix D. Prompts and Error Messages

ENTER SETUP CODE

ENTER TO CONFIRM

ENTER TRAN CODE

EXPIRY DATE MMYY

FUNCTION?

Enter the code that corresponds to the selected option during a terminal

setup function.

Void transaction prompt. Press [ENTER] to confirm voiding the selected

transaction record.

Enter the numeric transaction code, then press [ENTER] when requesting

check authorization.

Enter the 4-digit expiration date using two digits each for the month and year,

then press [ENTER].

Prompt when the [FUNC/ENTER] key is pressed asking which function the

operator wishes to initiate.

HOST INFO

Setup Code 1 was selected. Enter the required interactive host information.

FDR PRIMARY #?

FDR SECOND #?

FDR CLOSE PHONE?

FDR MERCH ID?

IDLE PROMPT

Code 8 of the Setup function was selected. Press [ENTER] to leave the idle

prompt unchanged. Press [BACKSPACE] and enter up to 16 alphanumeric

characters to change the idle prompt, or [BACKSPACE] and [ENTER] to

keep the default idle prompt READY **nnn**.

INQUIRY

Display indicating Key [6] was pressed. Wait for the next prompt.

NO ENQ FROM HOST

The terminal did not see the ENQ character from the host. Repeat the

transaction, and if you receive the same message, call your authorization

center for help.

NO MERCHANT ID

NO TEL NUM

Display when a transaction is initiated and the merchant ID number was not

entered in its memory location. Press [CLEAR] to return to the idle prompt,

and follow procedures to enter the merchant ID number in the correct

location.

Display when a transaction is initiated and the host telephone number was

not entered in its memory location. Press [CLEAR] to return to the idle

prompt, and follow procedures to enter the telephone number in the correct

location.

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NO TRANSACTIONS

NOT FOUND

Display when the operator attempts to close, review or print a batch and

there are no transactions stored in the terminal’s memory. Press [CLEAR] to

return to the idle prompt.

The terminal cannot find the item number of transaction to review that has

been entered by user. Press [CLEAR] to return to the idle prompt.

OPERATOR ID

Enter the 4-digit operator ID number, then press [ENTER].

OPTION FIELD Y/N

Options setup prompt. Press [9] for "Y" to enable the extended prompt

fields, or [6] to disable.

OPTIONS

DEVICE ID?

Setup Code 5 was entered enabling the operator to enter the terminal

identifier and application options.

INVOICE #? Y/N?

OPERATOR ID? Y/N

PHONE ORDER? Y/N

RECEIPT? Y/N

Note: Answer all prompts. Press [9] and [6] for "Y" and "N" responses.

PREPRINT? Y/N

AUTO REPORT? Y/N

AUTO INSERT? Y/N

PREDIAL? Y/N

MAN ENTRY? Y/N

OUT OF PAPER

PASSWORD?

Message indicating the integral printer is out of paper when you attempt to

initiate a Debit transaction. The terminal returns to the idle prompt.

Enter the system password, then press [ENTER], to unlock the terminal’s

memory. The display echoes each entry with an asterisk (*).

PASSWORD UPDATED

PHONE ORDER? Y/N

Display that indicates new manager password was updated correctly. Press

[CLEAR] to return to the idle prompt.

Select "Y" if the transaction is a phone order, or "N" if it is not, then press

[ENTER].

PLEASE TRY AGAIN

PRINT OPTION?

The cardreader was unable to read the card swipe. Slide the card again.

Enter [1] to print detail items, [2] to print terminal totals,or [3] to reprint the

last receipt.

D - 6

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Appendix D. Prompts and Error Messages

PRINTER / PIN PAD

PRINTER? Y/N

Setup Code 7 was entered in the Setup function. Enter "Y" or "N" or press

[ENTER] to keep the printer already installed. Enter "1" for the PINpad 101

device, or "2" for the PINpad 201 device.

PROGRAMING ERR Ø

If your terminal displays this message, you can attempt recovery by pressing

the [3] and [5] keys simultaneously, causing the terminal to recalculate the

checksum digit that may be the cause of the error message. An alternate

method is to hold down the [1] key and press the [ENTER] key until the

calendar/clock reappears on the display, then reload the program.

PROMPT FIELD <#n>

READY *nnn*

Enter an extended prompt, up to 16 characters, to be used in Sale, Ticket, or

Return transactions (N= 1 or 2).

The terminal displays "READY" when it is available to process transactions,

where nnn = the number of transactions left to be stored in the terminal. For

example, READY **3** indicates that there is space for storage of three

more transactions.

RECALL WHAT?

RECEIVING

Enter the memory location you wish to review.

The terminal is receiving a response from the host computer.

REPORTING? Y/N

Enter "Y" to print the records in the Close Batch transaction, or "N" to

continue with the closing.

RE-PRINT

RETAIL TERMS

RETURN

Display indicating a reprint function was selected.

Enter the 4-digit retail terms, then press [ENTER].

Display when initiating procedures to authorize a return/credit.

SALE

Display when the [1] key is pressed to process a standard credit card sale

transaction. Wait for the next prompt.

SALE TYPE DESC

Setup prompt. Enter the name of the tran type for all Sale transactions, up

to seven alphanumeric characters, then press [ENTER], or press [ENTER] to

leave unchanged.

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SECURITY

Setup Code 3 was entered enabling the operator to set security flags. Press

[9] or [6] for "Y" or "N" responses. A "Y" response will require entry of the

manager password to perform the selected transaction/function.

SET SALE? Y/N

SET RETURN? Y/N

SET AUTH? Y/N

SET VOID? Y/N

SET TICKET? Y/N

SET DEP INQ? Y/N

SET CLOSE?Y/N

SET ITM REV? Y/N

SET TOT REV? Y/N

SET SETUP? Y/N

SET PRINT? Y/N

SET DEMO? Y/N

SERIAL # NOT FND

Response from the download host when the terminal serial number stored in

Location 0001 does not match valid serial numbers for a download. Perform

the Recall function [FUNC] [7] and check the serial number. Correct it if

necessary.

SETUP

[FUNC] [4] was pressed for terminal set up.

SORT BY ID? Y/N

Enter "Y" to print a detail report by operator number and item number order,

or "N" to print a detail report in item number order only.

STORE WHAT?

SUCCESSFUL DL

SWIPE CARD

Enter the desired memory location (numbers 0000 through 0999) for storing

data in the terminal.

The terminal has successfully completed the download. Press [CLEAR] to

return to the idle prompt.

When a PINpad 101 device is connected to the terminal and you are

performing a debit transaction, the terminal displays this prompt to swipe the

customer’s debit card through the terminal cardreader. If you are using a

PINpad 201 device, this prompt appears on the PINpad unit display.

TAX CALC? Y/N

Options setup prompt. Press [9] for "Y" to enable automatic tax calculation,

or press [6] for "N" to disable.

TAX PROMPT? Y/N

Options setup prompt. Press [9] for "Y" to enable a tax prompt, if you prefer

to enter a tax manually, or [6] for "N" to disable.

D - 8

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Appendix D. Prompts and Error Messages

TAX RATE 9.99

Key in the tax rate for the terminal to use when calculating the tax on the

transaction amount. This prompt only appears if you select "Y" at the TAX

CALC prompt.

THANK YOU

TKT ONLY

PINpad device display at the conclusion of a successful debit transaction.

The [5] key was pressed to dial for an ETC item. Wait for the next prompt.

The terminal is communicating with the host computer.

TRANSMITTING

UNDEFINED CARD

This prompt appears when a card that is not defined in the Account Range

table is swiped through the cardreader.

UNREADABLE CARD

UNSUCCESSFUL DL

The terminal cannot read the card. Press [CLEAR] to return to the idle

prompt.

The terminal was unable to complete the download. Press the [CLEAR] key

and reinitiate the download.

UPDATE PASSWD

ENTER NEW PASSWD

VERIFY NEW PASSW

Setup Code 4 was entered enabling the operator to update the manager

password.

VOID

Display when the [VOID] key is pressed for voiding a transaction that was

captured at the host. Wait for the next prompt.

WAITING FOR LINE

1=PP101 2=PP201

The terminal is waiting for the line to become available.

Setup prompt. Press "1" for a PINpad 101 device, or "2" for a PINpad 201

device.

DOV=1 ISDN=2

Host setup if you select "Y" to enable VPL communications. Select "1" for

the DOV address, or "2" for the ISDN address.

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Appendix E. ZONTALK 2000

Download Parameters

ZONTALK 2000 is the VeriFone download program that simplifies the proc-

ess of updating or completely reprogramming your VeriFone terminal. De-

signed to run on an IBM PC, XT, AT or compatible, ZONTALK 2000 per-

forms modem downloads to your terminals in the field or direct downloads to

terminals physically connected via RS-232 cable to the computer’s serial port.

To obtain a ZONTALK 2000 download of the FDC Retail Debit Purchasing

Card application, you must program the following memory locations with spe-

cific information. Refer to Section 4 of this reference manual for an explana-

tion of how to program the contents of a field location.

Location Information to Enter

0000

0001

0019

Enter the phone number of a computer running ZONTALK 2000

Enter the serial number of the terminal.

Enter the application ID (FRET462). Call your customer service

representative for the most current application ID.

Enter the download speed. A "2" enables the terminal to

download at 1200 baud. A "1" enables the terminal to

download at 300 baud.

0960

When you receive a download from ZONTALK 2000, certain memory loca-

tions (parameters) will already have a default setting. These settings may be

changed later through the terminal setup function or through manual

programming of the terminal. The following list contains the ZONTALK 2000

parameters for the FDC Purchasing Card application. The list is organized in

four columns containing a description of the contents, the memory location,

the data type code, and the field length.

Data Type Codes

Codes

Description

Legal Character Set

Alphabet

Numbers

Alphanumeric

Phone

Question

Binary

[A..Z, a..z, #, -, ., space]

[0..9]

[space...~]

[0..9, -, *, #,A,L,P,T,space]

[Y,N]

[0,1]

[full IBM ASCII set]

IBM

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Memory Locations

Type/

Contents/

Description

Location No. Chars

Comments

Download Phone Number 0000

P(20)

N(1)

Printer Type Flag

0950

<empty>=None

2=Roll

Roll Printer Line Feeds

Download Speed

Debit Flag

Beep On/Off

Dial Type

Telephone Line Test

Working key/M-key ptr

RECALL Password

Terminal Identifier

Security Bit Map

Manager Password

Application Options Map

Split Dial Options Map

Header Line #1

Header Line #2

Header Line #3

Header Line #4

Header Line #5

Header Line #6

Cardholder Flex Line

0951

0960

0970

0009

0010

0014

0016

0017

0858

0859

0860

0861

0862

0020

0021

0465

0466

0467

0468

0469

0470

0392

N(5)

N(1)

B(1)

N(1)

X(20)

B(1)

X(4)

B(12)

N(6)

B(10)

B(2)

X(60)

X(26)

X(40)

2 (1=300, 2=1200)

1=PP 101 2=PP201

(T=0 P=1)

0000000000000000-1

000000000100 (See Note 2)

123123

0001000110000 (See Note 3)

3-81636

I AGREE TO PAY ABOVE

TOTAL AMOUNT

Cardholder Flex Line

0393

0394

X(40)

ACCORDING TO CARD

ISSUER AGREEMENT

(MERCHANT AGREEMENT

IF CREDIT VOUCHER)

Cardholder Flex Line

Message Line

0395

0396

X(40)

TOP COPY-MERCHANT

BOTTOM COPY-CUSTOMER

Message Line

1st Account Range

0397

0043

X(40)

X(23)

See Note 1 for details

20th Account Range

Track Selection

Max. Trans. Allowed

Card Names

0062

0081

0235

0363

X(23)

B(20)

N(3)

1=Trk 1 2=Trk 2

400

Separate 10 names with "/"

X(100)

E - 2

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Appendix E. ZONTALK 2000 Download Parameters

Type/

Contents/

Description

Location No. Chars

Comments

AMEX Card Type Split Dial 0093

Disc. Card Type Split Dial 0094

N(1)

Fraud Control Flag

Primary Phone No.

Secondary Phone No.

Call Center Phone No.

Pick-Up Card Phone No.

Merchant ID

Message Format Flag

Fraud Control Flag

Transaction Ctl String

Transaction Prompt

Floor Limit

0106

0206

0306

0506

0700

0701

0702

0703

0704

0705

0706

0707

0708

0709

0710

0711

0844

0847

0852

0853

0854

0855

0856

N(3)

X(32)

X(46)

N(3)

X(120)

X(16)

N(4)

Resp. Analysis Ctl Str

Auxiliary Ctl String

DDOV Address

X(120)

X(28)

P(30)

X(32)

P(30)

N(1)

ISDN Address

Primary Phone No.

Secondary Phone No.

Merchant ID

Close Phone No.

Close Redial Phone No.

Cardswipe Default key (1-9)0985

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FDC Retail/Debit Purchasing Card Reference Manual

Note 1

Locations 0043 through 0062 contain the account range tables. Normal en-

tries for all card types are as follows:

High

Card Abbrev.

Low

9 9 9 9 9 9 9 9 9 9 9 9 . 9 9 X X X 9 9 9

Card type

Retail Terms

Descriptor Code

(0=no codes, 2=length 2, 4=length 4)

AVS Flag

Customer Code Flag

Account Ranges

Acct Range #1 (0043)=405501.405502.01VPC0001

Acct Range #2 (0044)=415928.415928.01VPC0001

Acct Range #3 (0045)=424604.424605.01VPC0001

Acct Range #4 (0046)=427533.427533.01VPC0001

Acct Range #5 (0047)=428800.428800.01VPC0001

Acct Range #6 (0048)=443085.443085.01VPC0001

Acct Range #7 (0049)=471500.471699.01VPC0001

Acct Range #8 (0050)=400000.499999.01VIS0000

Acct Range #9 (0051)=540500.540599.02MPC0001

Acct Range #10 (0052)=500000.599999.02MC 0000

Acct Range #11 (0053)=340000.349999.03AMX0000

Acct Range #12 (0054)=370000.379999.03AMX0000

Acct Range #13 (0055)=300000.389999.04DC 0000

Acct Range #14 (0056)=601100.601199.05DIS0000

Acct Range #15 (0057)=000000.099999.06FDR0000

Acct Range #16–#20 (0058–0062)=<empty>

Note: The "." after the low and high fields is required to make the account

ranging work properly.

Note 2

Location 0859, Security Bit Map, contains the string for password protection

on transactions and functions. A "1" indicates that the corresponding transac-

tion is password protected. The following lists transactions and functions by

position in the string, with an example setting:

Position

Transaction

Position

Transaction

Sale

Return

Auth

Void

Ticket

Dep Inquiry

Item Review

Totals Review

Setup

Demo

For example, a string "100000100000" in Location 0859 indicates that Sale

and Close Batch functions are password protected.

E - 4

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Appendix E. ZONTALK 2000 Download Parameters

Note 3

Location 0861, Application Options Map, contains the string for terminal op-

tions settings where 0 = Off and 1 = On.

Position Option

Invoice number

Operator ID

Phone order

Receipt printing

Pre-printing

Auto report

Auto-insert

Pre-dial

Manual entry

Tax prompt

Tax calc

Optional prompts

VPL

If you have any questions regarding these parameter settings, contact your

VeriFone representative.

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Appendix F. TRANZport 232

Introduction

The TRANZport 232 provides the VeriFone OMNI and TRANZ families of

terminals (including the PNC^TM330) the ability to communicate with two

RS-232 serial devices instead of one. For example, suppose in addition to

using a printer and a PINpad device, you wish to connect your TRANZ 460

to an external modem requiring an RS-232 compatible connection. Without

the TRANZport 232, you would not be able to do so because of the RS-232

port limitation. However, using the two connectors on the TRANZport allows

both the external modem and the printer to be connected at the same time.

Selecting between the two peripheral devices is controlled by the application

running in the terminal. Using the above example during a typical

transaction, the TRANZ 460 could select the external modem, make

connection with the host, get the transaction authorization, and then instruct

the printer to print out a receipt.

The TRANZport 232 is extremely compact and fits snugly behind your

transaction terminal to save counter space. It also comes with its own power

supply and necessary cables.

Unpacking

Carefully inspect the shipping carton and its contents for any damage that

may have occurred during shipment. If the TRANZport 232 is damaged,

immediately file a claim with the shipping company or carrier and notify

VeriFone, Inc. Do not use damaged equipment.

1. Remove all items from the carton. In a standard configuration you should

have:

•

1 TRANZport 232

1 power pass-thru cable (PN 20074-03)

2 serial interface cables (PN 00446-04)

NOTE: An optional power pack is available in other configurations.

2. Remove any protective plastic wrapping from the TRANZport and place all

the components on a table or countertop.

3. Reuse this carton and packing material whenever it is necessary to ship or

store the TRANZport 232.

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A-Port

Connector

(DIN-8)

B-Port

Connector

(DIN-8)

POWER IN

Connector

POWER OUT

Connector

DIP Switch

(RTS/DTR

Selector Switch)

TERMINAL Connector

(DB-9 Interface Cable

Connector)

Figure F-1. TRANZport 232 (Front and Rear Views)

Typical Installation

Use the steps below as a guide to connect a TRANZport 232 in a typical

TRANZ 460 configuration.

Note: In the following configuration the TRANZ 460 receives its power from

the TRANZport 232. The power pack that came with your TRANZ 460

should be used with the TRANZport 232. For all other terminal

configurations, you should obtain a TRANZ 460 power pack certified for use

in your country. If you have purchased a TRANZport 232 configuration

containing an optional power pack, use the provided power pack.

1. Unplug all power cords connected in the present configuration.

2. Disconnect printer from the TRANZ 460 serial port.

3. Plug the disconnected end of the printer serial cable into the connector

labeled A on the TRANZport 232.

4. Using one of the supplied serial interface cables (PN 00446-04), plug the

DIN-8 end into the TRANZ 460 serial port. Plug the DB-9 end of this

cable into the connector labeled TERMINAL on the TRANZport 232.

5. Plug the DIN-8 end of the second supplied serial interface cable into the

connector labeled B on the TRANZport 232. The DB-9 end of this cable

should be plugged into the DVM (Data Over Voice Multiplexer).

6. Plug one end of the power pass-thru cable into the Power In connector on

the TRANZ 460. Plug the other end of this cable into the connector

labeled POWER OUT on the TRANZport 232. Plug the TRANZ 460

power pack into the connector labeled POWER IN on the TRANZport

232.

7. Plug the power pack into an indoor, 120 volt AC outlet.

8. Plug in all other power cords (Printer 150/250, DVM, etc.).

F - 2

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Appendix F. TRANZport 232

TRANZport 232

(front view)

DTR switch up

B Port

Connect to

serial port on

DVM

Serial Interface Cable

Figure F-2. TRANZport 232 and Data Connections

POWER IN

TRANZ 460 Power Pack

(or optional TRANZport 232 power pack)

POWER IN POWER OUT

Figure F-3. TRANZport 232 and TRANZ 460 Power Connections

DIP Switch Setting

The 2-position DIP switch determines which RS-232 control signal,

generated by the terminal, is used to select the A or B port. When the

switch is in the up position, DTR is used; when in the down position, RTS is

used.

DTR (switch up)

Printer cable in A port

Serial connection to B port

In this application, DTR is used with the switch in the UP position.

TRANZ 460 Terminal

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Testing the TRANZ

460/TRANZport 232

Connection

After connecting the TRANZport as previously outlined, the following TCL

code can be used to test the system.

Using the standard recall and edit capabilities of the TRANZ 460, load

memory locations 31 and 32 with the following TCL command strings:

031=B1.1GR’B PORT TEST’R13R10*R5+R1*I

032=B1.1GR’A PORT TEST’R13R10*R5+R0*I

To test the TRANZport 232 B port, press the [FUNC/ENTER] key then the

[1] key on the TRANZ 460 terminal. This sends ’B PORT TEST’ to the

device connected to the B port at 9600 baud.

To test the A port, press the [FUNC/ENTER] key and then the [2] key on the

TRANZ 460. This sends ’A PORT TEST’ to the device connected to the A

port at 9600 baud.

When the TRANZ 460 is in the Idle Mode, the TRANZport 232 is connected

to the B port.

Specifications

Physical

Height: 1.5 in. (38.1 mm)

Width: 3.5 in .(88.9 mm)

Depth: 4.0 in. (101.6 mm)

Shipping Weight: 1.75 lb (0.8 kg), including cables and power supply

Environmental

Power

Operating Temperature: 0^oto 40^oC (32^oto 104^oF)

Operating Humidity: 20% to 90%, no condensation

Voltage: 120 VAC, 60 Hz

240 VAC, 50 Hz; 220 VAC, 50 Hz

200 VAC, 50 Hz

Port Configurations

Terminal Input Port (9-pin D-sub male connector)

pin 1

pin 2

pin 3

pin 4

pin 5

pin 6

pin 7

pin 8

pin 9

RTS

TxD (from terminal)

RxD (to terminal)

CTS

Signal Gnd

RTS (duplicate)

DCD

RTS (duplicate)

DTR

F - 4

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Appendix F. TRANZport 232

B Output Port (8-pin DIN connector)

pin 1

pin 2

pin 3

pin 4

pin 5

pin 6

pin 7

Signal Gnd

DCD

RTS

CTS

RxD (from external device)

TxD (to external device)

TxD Idle Level

This input sets the state of the TxD output

in the the idle state. When open, the idle

state of TxD is a mark (-V). When

grounded, the idle state of TxD is a

space (+V).

pin 8

Aux TxD

This output is a TTL version of the RS-232

TxD output, pin 6.

A Output Port (8-pin DIN connector)

Signal Gnd

DCD

RTS

CTS

RxD (from external device)

TxD (to external device)

DTR

+8.5 VDC (used to power PIN pad devices)

TRANZport 232 Kit

Part No.

Description

P044-01-002 TRANZport 232

P044-01-001 TRANZport 232, USA Power Pack

01536-01

20074-03

00446-04

Power Pack, USA

Power Pass-Thru Cable

Serial Interface Cable

(2 included)

Service

Unless otherwise instructed in this reference manual, do not, under any

circumstances, attempt any service, adjustments or repairs on this unit.

Before returning a unit to VeriFone, call the VeriFone toll free number,

800-834-9133, and ask the service/repair department for an MRA

(Merchandise Return Authorization) number. You must have an MRA

number prior to returning your requirement for repair.

TRANZ 460 Terminal

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F - 6

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Glossary

Alternating Current—used as a primary source of power by power packs and

power supplies.

Account Number

(1) A unique series or group of digits used to numerically identify each

cardholder. (2) The unique identification number assigned to the account of a

specific party, within a given institution.

Alpha Mode

A means of allowing you to use the keypad to enter alphabetic characters.

Alphanumeric

Capable of utilizing both alphabetic and numeric characters such as a

display panel or keypad or a computer keyboard.

Application

Application ID Number

ASCII

A software program designed with special codes stored in memory for a

specific purpose or customer.

The number identifying which application program is to be downloaded by

the ZONTALK software from an IBM PC compatible computer.

An abbreviation for American Standard Code for Information Interchange.

This standard code is used for transmitting data and is composed of 128

characters in 7-bit binary format.

Asynchronous

Bar Code

Method of transmitting data in which the interval between characters may be

of unequal length.

A printed code consisting of vertical lines of varying spacing and thicknesses

used for identification purposes. These lines are read by drawing the tip of a

bar code wand across them.

Bar Code Wand

Batch File

A pencil or wand shaped optical scanner for reading bar codes.

A file containing a series of transaction details to be processed as a single

unit.

Batch Header

A unique heading or title that identifies a batch.

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Baud

Buffer

Byte

The signaling speed equal to the number of signal events per second.

A temporary storage area.

A group of consecutive bits that make up a character or a logical unit of

information. A byte usually consists of eight bits.

Calendar/Clock Chip

Cardreader

A terminal electronic component that keeps track of the date and time.

The slot on the terminal that automatically reads the magnetic stripe or bar

code on the back of a specially encoded card.

Card Security or Fraud

Control

Measures taken to prevent unauthorized use of encoded identification cards.

Carrier

CCITT

A frequency signal or tone sent over the telephone or communication line

and modulated by the modem to transmit/receive data.

Committee Consultative International Telegraph and Telephone. International

committee that sets standards for international data communications.

Character

Code

A standard bit representation of a letter, number, punctuation, figure or other

symbol used in a message or in a control function.

Program text representing letters, digits and other data symbols with binary

numbers, such as ASCII.

Control String

Copy

A series of terminal control language commands linked together to control

the execution of a terminal operation.

To produce a replica of information, usually done to guard against loss or

corruption of important records.

CPU

Central Processing Unit. The brain of the computer or terminal that controls

either directly or indirectly every function and device associated with the

computer/terminal.

Custom Application

Custom Prompt

An application created to meet the specialized needs of an individual

company or institution.

A prompt, programmed by a user and stored in one of the terminal’s general

record memory locations.

Glossary - 2

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Glossary

Data

Information prepared in a particular format for use by the terminal or host

computer for a specific transaction or operation.

Data Entry

The process of using a keyboard or other device to input data directly into a

system.

Data Packets

Default

A packet of information transmitted from one device to another.

A value automatically assigned by the program when another value has not

been specified.

Delete

To remove a record or item of data.

Diagnostics

The procedure for detecting and isolating a problem with the terminal or

peripheral.

Dial-Up Line

Display

A regular public telephone line. The switching equipment on a dial-up line

requires that a party dial the other party before a connection can be made.

The small screen on your terminal that displays prompts and messages to

guide you through different operations and to alert you when errors or

problems occur.

Download

EPROM

The process of transferring data from one device to another.

Erasable Programmable Read-Only Memory. A type of memory chip

permanently stored in the terminal. Contains the standard application,

operating system and fixed prompts.

File

A collection of logically related records.

Firmware

The basic instructions built into the terminal, stored in ROM and executed

automatically.

Fraud Control

Handshaking

Measures taken to prevent unauthorized use of a credit or debit card.

The process of exchanging codes, or contol characters, between two

devices. The codes are predetermined and establish a connection between

both terminals.

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Header

Information and codes added to the beginning of user data, such as a

transmission block or packet, which contains the destination, address, source

address and message number.

Hookswitch

The switch on a telephone instrument that operates when the handset is

removed from its cradle.

Host Computer

Input

A central computer used to process transactions; also called a host.

To enter data into a processing system or peripheral device, or the data that

is entered.

Idle Prompt

The information shown on the display panel when the device is not

performing any operations or transactions. Normally the date and time.

Keypad

Leased-Line

Line Cord

The key panel used for entering data and performing operations.

A private telephone line connected directly to another party.

A telephone type cord with modular plugs for connecting a device to another

device or outlet.

Password information for a particular organization that allows access to a

system such as a public switched network (e.g., Telenet, Tymnet). The login

also opens an accounting file for the session.

A code consisting of a network code, user name and password used to login

to a network.

Luhn Check-Digit

A fraud control measure used in transactions.

Manual Transaction

Transaction using account information entered from the keypad rather than

automatic reading devices such as the cardreader.

Memory

Memory Dialing

Memory Location

The storage of codes and data in the circuitry of a terminal or computer or

other media such as magnetic disk or tape.

A method of automatically dialing telephone numbers stored in a device’s

memory rather than dialing by hand.

An exact storage location in the terminal’s memory, identified by a 3-digit

location number.

Glossary - 4

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Glossary

Messages

Modem

Words and symbols appearing on the display panel which tell you the kind of

information required, the result of a process or if an error has occurred.

Short for modulator/demodulator; a device that converts digital data to analog

signals (for transmission over telephone wires) and analog signals back to

digital data.

Network

An interconnected group of systems, terminals or data facilities that route

numerous transactions and data to the proper terminals and host computers.

Nonvolatile Memory

Packet

Memory that retains its contents when power is turned off or lost.

A group of bits transmitted as a complete package on a packet-switched

network. Often called a message.

Parameters

Password

Information stored in memory that sets up the device for use with

transactions and other operations.

A confidential code used to gain access to terminal memory or a host

computer.

IBM PC or compatible personal computer used to download applications and

data to the terminal. A PC can also be used as a local or remote host

computer.

Peripheral

An attached device (e.g. a printer or PIN Pad), not the central processing

device or computer; typically used for I/O.

Personal Identification Number. A 4- to 16-digit confidential code or electronic

signature used by card holders to identify themselves as the proper users of

a credit or debit card to the host computer.

PINpad Device

Port

A Personal Identification Number input device used for entering a private

identification code to validate a transaction.

An interface device capable of attaching to a peripheral, computer, network

or other electronic device.

POS Terminal

A terminal used at the Point-Of-Sale (POS) that can process transactions

and communicate transaction information with a larger remote computer

directly or through a network.

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Post Dialing

Power Pack

A feature that dials the host computer after all of the account and transaction

information is entered into the terminal.

A device that converts a voltage to a different level so it can be used by a

particular device.

Printer

Prompt

A device used for imprinting records of a transaction on paper.

A message appearing on the display panel telling you what action is required

or what type of information to specify.

Pulse Dialing

Queue

A method of telephone dialing that specifies a phone number by the number

of electrical pulses sent.

A group of jobs or messages waiting for service. All insertions are made at

one end of the queue and all removals and accesses at the other.

RAM

Random Access Memory used to store custom applications and temporary

data entered during a transaction.

RECALL

Procedure used to display data in a memory location. RECALL can also be

used to add or change data.

Record

Refund

A collection of data handled together in transfers.

Refund transaction credits a customer’s account with a refunded amount; the

terms "refund" and "return" are used interchangeably.

Remote Host Computer

A host computer requiring connection to the transaction system via a dial-up

or leased telephone line.

Remote Host Network

Request Data Packet

Return

A network that connects the terminal to a remote host computer.

A request for information from a terminal to the host computer.

A refund transaction which credits a customer’s account with the refunded

amount.

Ringer

ROM

A bell or alarm on a telephone that announces incoming calls.

Read Only Memory permanently stored in the device. Contains the standard

application program and operating system.

Glossary - 6

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Glossary

Scroll

Select

To move text across a display screen.

To initiate an action or enable a data path.

Serial Port

Start Up

An RS-232 connector for communicating with download computers, other

terminals, and printers.

The sequence that occurs when the terminal is turned on (powered up).

This sequence includes turning on power and automatic downloading of

configuration data for an application.

STORE

Procedure used to store data in a memory location.

String Constant

A sequence of alphanumeric characters enclosed in single quotation marks;

for example, ‘SLIDE CARD’ or ‘1997.’

Swipe

The action of sliding a card through a terminal cardreader.

System Password

The password (1[ALPHA][ALPHA]66831)supplied with each TRANZ 460

terminal.

Telephone Jack

Telephone Line

Modular type sockets for connecting telephone line cords.

The standard telephone wiring connecting you to your local or private

telephone company.

Terminal

A device used to initiate transactions. The transactions are processed by the

terminal itself or by a host computer. These devices have a display panel,

keypad, and cardreader, and are used to enter transaction information.

Terminal ID

An identification number used by the download computer to determine what

data and application programs to send to an individual terminal or controller.

Terminal Parameters

Timeout

Parameter data related to a specific terminal.

A specified period of time in which the terminal stops processing or

undertakes a predetermined alternate action.

Tone Dialing

Also called touch-tone dialing. A method of telephone dialing that uses

different pitched tones to specify a phone number.

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Track 1 Data

Track 2 Data

Information stored on Track 1 of the magnetic stripe that can be read by the

cardreader.

Information stored on Track 2 of the magnetic stripe that can be read by the

cardreader.

Trunk Cable

User

A cable to which all the components are connected.

The person who is using the terminal.

ZONTALK 2000

A communications program for IBM PC compatible computers used to

download applications from the computer to a terminal.

Glossary - 8

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Index

DIP switches

TRANZport 232 .................... F-3

Display ........................................B-1

Display panel .............................. 3-7

troubleshooting.............B-7, C-5

DTR/RTS Switch settings........... 3-4

Accessories ...............................3-11

Account range

setup .....................................5-2

range tables ..........................5-3

Alphabetic characters..................4-3

Auth Only transaction..................6-7

Field

Batch

change.................................. 4-1

emptying............................... 4-3

review ................................... 4-1

Fraud control............................... 4-4

Functions summary..................... 2-3

"FULL" indicator....................6-1

clear ......................................5-9

close....................................6-12

Beep ..........................................3-10

Grommet .....................................B-3

Cables, PINPad device

front routing.......................... C-3

Cables, TRANZport 232..............3-3

Calendar/clock.............................4-2

cardreader

features .................................3-7

troubleshooting..................... C-6

Close Batch...............................6-12

Connection, PINpad 201 to

TRANZ 380.......................... C-2

Controller, PINpad 101 device

connection............................ B-3

Host Setup .................................. 5-1

Idle prompt...........................5-8, B-5

Integral printer

loading paper........................ 3-6

loading/unloading ribbon ...... 3-2

Item Review ................................ 7-1

Keypad.................................3-7, B-2

clearing entry........................B-5

entry advantages..................C-4

manual entry.........................B-5

troubleshooting.............B-7, C-6

Data connections.........................3-3

Deposit Inquiry ..........................6-11

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Index

cleaning ................................C-5

components..........................C-1

countertop mounting.............C-3

idle prompt............................C-3

keypad entry.........................C-4

selecting location..................C-1

service/return........................C-5

terminal connection ..............C-2

troubleshooting.....................C-5

wall mounting .......................C-3

PLEASE TRY AGAIN .................C-4

batch details ......................... 7-5

last receipt............................ 7-5

operator totals ...................... 7-5

options.................................. 7-5

terminal totals....................... 7-5

Printer.......................................... 1-2

integral roll............................A-1

paper detect .........................A-1

specifications........................A-1

Processing display..............B-6, C-4

PROGRAMING ERROR,

Manual diagnostics

menu .................................... C-6

Memory locations ........................5-9

Mounting

countertop ............................ B-5

wall....................................... B-4

MRA (Merchant Return

Authorization) desk ...... B-6, C-5

On/Feed key................................3-6

Options setup ..............................5-5

Password protection....................4-5

Password update.........................5-5

PIN (Personal Identification

Number) entry...................... B-5

PINpad 101 device

cleaning................................ B-6

components.......................... B-1

display characteristics.......... B-1

keypad...........................B-2, B-5

mounting ...................... B-4, C-3

selecting location ................. B-2

service/return ....................... B-6

startup .................................. B-5

troubleshooting..................... B-6

unpacking..................... B-3, C-2

PIN Pad 201 device

eliminating ............................ 4-5

Programming, general ................ 4-1

Public port................................... 5-1

Return/credit................................ 6-4

Review

item....................................... 7-1

programming ........................ 5-9

totals.............................7-3 - 7-4

cable routing channels......... C-3

cardreader operation............ C-4

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Index

Sale ..............................6-1, 6-3, 6-6

Sale Type description..................5-7

Security setup..............................5-4

Setup codes ................................5-1

Software version..........................3-4

Specifications ...................... 3-8, F-4

Startup................................ B-5, C-3

Unpacking terminal ..................... 3-1

Unpacking unit....................B-3, C-2

Update Password ....................... 5-5

Void transaction .......................... 6-9

ZONTALK Download

Parameters...........................E-1

Terminal

cleaning.................................3-8

copying..................................4-4

functions................................7-1

programming.........................5-1

servicing................................3-8

Testing connection ......................F-4

Ticket Only ................................6-10

Transaction storage.....................6-1

Transaction summary..................2-3

TRANZport 232 ...........................3-3

data connections...................F-3

kit part numbers....................F-5

port configurations ................F-4

unpacking..............................F-1

TRANZport 232 installation.........F-2

Troubleshooting...........................3-9

display panel.........................3-9

keypad.................................3-10

printer....................................3-9

telephone connection............3-9

terminal transactions...........3-10

Index - 3

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