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Table of contents
Parts checklist 1
Parts checklist for ia5865/ia5870 1
Parts checklist for ia5878/ia5884 2
Parts checklist for ia5882/ia5890 3
Installation 4
Choose location 4
Connect power and telephone line cords 4
Install handset battery 5
Wall mounting bracket installation 6
Desk/table bracket installation 6
If you subscribe to DSL service 7
Belt clip 7
Check for dial tone 8
Charge the handset battery 8
Language 8
Set the dial mode 8
Set handset date and time 9
Handset ringer style 9
Set ringer volume 9
Telephone operation 10
Handset layout 10
Telephone base layout 11
Handset operation 12
Telephone base operation 14
Temporary tone dialing 15
Call transfer 15
Headset jack 17
Operating range 17
Directory 18
Store a directory entry 18
Chart of characters 19
Edit a directory entry 20
Delete a directory entry 20
Move a directory entry into speed dial 21
Dial a number from the directory 21
Speed dial 22
Store a speed dial entry 22
Edit a speed dial entry 23
Delete a speed dial entry 24
Dial a speed dial number 24
Reassign locations in speed dial 24
Caller ID 25
About call history (caller ID) 26
Review call history 26
Delete records from call history 27
Dial a displayed number 27
Store a call history record in the directory 27
Display screen messages 28
Answering system operation 29
Audible indicators 29
Setting the clock 29
Record your announcement 30
Review your announcement 30
Delete your announcement 31
Setup the answering system 31
Listen to, save & delete messages 33
Call screening/intercept 33
Record a memo 33
Answering system operation - remote access 35
Accessing the answering system remotely 35
i
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NEED HELP?
This user’s manual has all the feature operation and troubleshooting you will need
to install and operate your new VTech phone Please take the time to review
thoroughly to ensure proper installation of this VTech innovative and feature rich
product You can also visit our website at www vtechphones com for support,
shopping, and everything new at VTech
In Canada, please visit www vtechcanada com
iii
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Parts checklist
Parts checklist for ia5865/ia5870
•
Telephone base with wall
mounting/desktop bracket
•
Important!
Please read the
Important safety
instructions on
page 51 before
using this telephone
•
•
•
•
•
•
•
•
Handsets (2)
SELECT
Charger
Telephone line cord
Base power adapter
Charger power adapter
Belt clips (2)
Charger
Telephone base with wall
mounting/desktop bracket
Handsets (2)
Batteries (2)
User’s manual
Charger power adapter
Base power adapter
Telephone line cord
To purchase replacement
batteries, visit us on the web at
www vtechphones com or call us
at 1-800-595-9511 In Canada,
go to www vtechcanada com or
call us at 1-800-267-7377
User’s manual
Belt clips (2)
Batteries (2)
Battery compartment covers (2)
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1
Parts checklist
Parts checklist for ia5878/ia5884
•
Telephone base with wall
mounting/desktop bracket
•
•
•
•
•
•
•
•
Handsets (3)
Chargers (2)
SELECT
Telephone line cord
Base power adapter
Charger power adapters (2)
Belt clips (3)
Chargers (2)
Telephone base with wall
mounting/desktop bracket
Handsets (3)
Batteries (3)
User’s manual
Charger power adapters
(2)
Base power adapter
To purchase replacement
Telephone line cord
batteries, visit us on the web at
www vtechphones com or call us
at 1-800-595-9511 In Canada,
go to www vtechcanada com or
call us at 1-800-267-7377
User’s manual
Belt clips (3)
Batteries (3)
Battery compartment covers (3)
2
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Parts checklist
Parts checklist for ia5882/ia5890
•
Telephone base with wall
mounting/desktop bracket
•
•
•
•
•
•
•
•
Handsets (4)
SELECT
Chargers (3)
Telephone line cord
Base power adapter
Charger power adapters (3)
Belt clips (4)
Chargers (3)
Telephone base with wall
mounting/desktop bracket
Handsets (4)
Batteries (4)
User’s manual
Charger power adapters (3)
Base power adapter
To purchase replacement
Telephone line cord
batteries, visit us on the web at
www vtechphones com or call us
at 1-800-595-9511 In Canada,
go to www vtechcanada com or
call us at 1-800-267-7377
User’s manual
Belt clips (4)
Batteries (4)
Battery compartment covers (4)
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3
Installation
Choose location
Connect power and telephone line cords
For maximum performance of
your cordless telephone system:
• Install the telephone
base away from
1 Choose a central location
electronic equipment
such as personal
computers, television
sets or microwave
ovens Avoid
for your telephone base
2 Install your telephone base
and extension handset
away from electronic
equipment, such as
personal computers,
television sets and
Standard
Modular
electrical outlet
telephone jack
excessive heat, cold,
dust or moisture
• Connect the power
and telephone
line cords to the
underside of the
base as illustrated
microwave ovens
3 In locations where there
are multiple cordless
telephones, separate
telephone bases as much
as possible
• Plug the base power
adapter into an
electrical outlet
• Connect the
4 Install your telephone
equipment away from heat
sources and sunlight
5 Avoid excessive moisture,
dust or extreme cold
telephone line cord
to the wall jack
• This power unit
is intended to be
correctly orientated
in a vertical or floor
mount position
The prongs are not
designed to hold the
plug in place if it is
plugged into a ceiling
or an under the table
1.
2
/cabinet outlet
4
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Installation
Install handset battery
a) Align the two holes in the plug with the socket
pins in the handset battery compartment,
matching the red and black wires to the color-
coded label Snap the plug into place Put the
battery into the compartment
•
Use only the
provided VTech
battery, or
equivalent
To purchase
replacement
batteries,
b) Place the battery in the compartment with the
wires tucked inside
visit us on the
web at www
vtechphones
com or call us
at 1-800-595-
9511 In
c) Place battery compartment cover by sliding
it upward until it clicks into place
d)The battery may have enough power for short
calls For best performance, put the handset in
the telephone base and charge the battery for at
least 16 hours
Canada,go
to www
vtechcanada
com or call us at
1-800-267-7377
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5
Installation
Wall mounting bracket installation (optional)
Your telephone base comes with the wall mounting/desktop bracket installed, ready for desktop use
If you prefer to mount your telephone on the wall (optional), it is designed to mount on a standard
telephone wall plate For wall mounting, follow these instructions:
• First, insert the lower portion tabs of the wall mounting/desktop bracket into the lower grooves in
the telephone base, then snap the upper portion tabs of the bracket into place
• Mount the telephone base on the wall by positioning it so the mounting studs will fit into the holes
on the telephone base and wall mounting/desktop bracket Slide the telephone base down on the
mounting studs until it locks into place
• To remove the bracket, press both upper portion tabs firmly inward and pull the bracket downward
until it release from the grooves
upper portion tab
lower portion tab
lower groove
upper grooves
Desk/table bracket installation
To place your telephone base on a desk or table, insert the
wall mounting/desktop bracket
• Insert the lower portion tabs of the bracket into the upper
grooves of the telephone base
• Snap the upper portion tabs of the bracket into place
• To remove the bracket, press both upper portion tabs
firmly inward and pull the bracket upward until it is
released from the grooves
6
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Installation
If you subscribe to DSL service
If you receive high speed internet service through your telephone line (commonly referred to as DSL) and
you are experiencing interference during conversations and/or your caller ID features aren’t functioning
properly, install a DSL filter to the telephone line between the telephone base and the telephone
line jack. Contact your DSL provider to obtain a DSL filter.
Telephone
line cord
DSL filter (for
DSL users)
To single telephone
jack (RJ11C)
Belt clip (optional)
To attach
To remove
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7
Installation
Check for dial tone
After the batteries are charged, pick up the handset and press TALK/FLASH; you should hear a
dial tone If you do not, refer to the Troubleshooting section in the back of this user’s manual
•
If the phone will
not be used for a
long period of time,
remove the battery
to prevent battery
damage
Charge the handset battery
The battery may have enough power to allow for short calls If the battery power is low, NEEDS
RECHARGING will appear on the handset screen For best performance charge the battery for at
least 16 hours the first time.
Language
• Press PROG, then press or until LANGUAGE is displayed Press SELECT.
• The current setting blinks Press or until the screen displays the correct language (English,
Espanol or Francais)
• Press SELECT to save your selection
Set the dial mode
If you have touch tone service, the phone is ready to use as soon as the battery is charged If you
have pulse (rotary) service, you’ll need to change the dial mode
• Press PROG.
• Press or until the screen displays DIAL MODE: and the current setting
• Press SELECT. The current setting blinks
• Press
or to select TONE or PULSE.
• Press SELECT to save
8
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Installation
Set handset date and time
If you subscribe to caller ID service, the date and time will be set automatically with the first incoming call.
If you do not have caller ID service, you can set the date and time manually:
•
In the event the
battery loses all
of its power or is
removed, the time
setting will be lost
•
•
•
•
•
•
Press PROG, then press or until DATE/TIME is displayed Press SELECT.
The month is flashing. Press or until the screen displays the correct month Press SELECT
The day is flashing. Press or until the screen displays the correct day Press SELECT.
The hour is flashing. Press or until the screen displays the correct hour Press SELECT.
The minute is flashing. Press or until the screen displays the correct minute Press SELECT.
AM or PM is flashing. Press or to choose between AM or PM. Press SELECT.
Handset ringer style
You can select from four different handset ringer styles, or turn the ringer off
1 With the handset in idle (off) mode, press PROG
2 Press or until the screen displays RINGER: and current setting
3 Press SELECT The current setting blinks, and you will hear a sample of the ring
4 Press or to select RINGER: 1, 2, 3, 4 or OFF You will hear a sample of each ring tone
5 Press SELECT to choose the displayed ringer setting
Set ringer volume
You can select from two different handset ringer volume, or turn the ringer off
1 Begin with the handset in idle (off) mode
2 Press and hold or
3 The current setting blinks, and you will hear a sample of the ring volume
Press or
until the screen displays OFF LOW HIGH
4
to select ringer volume: OFF LOW HIGH You will hear a sample of each ring tone
5 Press SELECT to choose the displayed ringer setting
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9
Telephone operation
Handset layout
1 TALK
2 FLASH
3 CHAN (channel)
4 REMOVE
5 Answer a call
6
6 /CID VOL-
1,2
SELECT
8
7
/VOL+
7 SELECT
5
8 OFF
9 REDIAL/PAUSE
10 PROG (program)
3,4
9
10
10
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Telephone operation
Telephone base layout
11 CHARGE/IN USE
12 Message window
13 ANS ON/OFF
14 PLAY/STOP
15 REPEAT/
16 SKIP/
11
17
18
16
15
17 DELETE/ X
18 VOL
/
19 CLOCK
14
12
13
20 SETUP
21 ANNC (announcement)
22 RECORD
23 FIND HANDSET
19 20 21 22 23
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11
Telephone operation
Handset operation
Making calls
• Press TALK/FLASH, then dial the number
— OR —
•
Whenever the phone
is in use, call timer
will be shown at the
top right corner
Dial the number (press to backspace), then press TALK/FLASH.
Ending calls
• Press OFF to end your call
— OR —
Put the handset on the telephone base or charger to end your call
Answering Calls
• Press any key to answer a call (except OFF, or )
FLASH
During a call, press TALK/FLASH to receive an incoming call, if call waiting is activated
CHAN
Press CHAN/REMOVE to switch to a clear channel while on a call
REMOVE
When viewing the call log, press to delete the current record displayed While handset is in idle
mode, press and hold to delete all records in the call log
/CID VOL- and
/CID VOL-
/VOL+
•
While on a call, press to decrease the volume A double beep will sound when you reach the
lowest setting
12
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Telephone operation
•
•
While phone is not in use, press to display caller ID information
While entering names or numbers into memory, press then press CHAN/REMOVE to delete
the last character entered
/VOL+
•
While on a call, press to increase the volume A double beep will sound when you reach the
highest setting
•
•
While phone is not in use, press to display directory entries
While entering names, press twice to add a space
SELECT
Press to confirm an entry of operation, or to select highlighted item from menu.
OFF
During a call, press to hang up While using menu, press to cancel an operation or exit
the menu display
REDIAL/PAUSE
Press to view redial number Press it again to delete the redial number Press to insert a dialing
pause while entering a number
PROG (program)
With the handset in idle (on-hook), press to enter programming mode
VOL (volume)
During a call, press or
to adjust the listening volume to a comfortable level
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13
Telephone operation
Telephone base operation
CHARGE/IN USE
•
Only one handset
can be on a call at a
time For example,
if HS1 is on a call
and HS2 presses
the TALK/FLASH
button, OTHER
HANDSET ON OR
OUT OF RANGE
will display
•
•
Flashes in unison with an incoming call’s ringing
Flashes slowly when the handset is in use or answering machine picks up a call or extension is off
hook
•
Glows steadily when the handset is charging
Message window
Indicate the status of answering machine (e g show the number of message recorded in the mailbox )
ANS ON/OFF
Set the answering machine to answer an incoming call
PLAY/STOP
• Play back recorded messages in mailbox
• Stop the playback of message
REPEAT/
Repeat or playback the previous message during playback or as a parameters setting in the SETUP
mode
SKIP/
Skip forward a message during playback or move to the next setting in SETUP mode
DELETE
Delete individual or all the messages
VOL
/
Increase/decrease speaker volume
CLOCK
Press to announce the current time Press again to enter clock set mode
SETUP
To set various answering machine features For details, please refer to the Answering system
operation section
ANNC (announcement)
Enter announcement mode and press again to quit
FIND HANDSET
To page handset(s)
14
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Telephone operation
Temporary tone dialing
If you have pulse (rotary) dialing, you can change from pulse dialing to touch tone dialing during a call by
pressing *TONE This is useful if you need to send touch tone signals for access to telephone banking
or long distance services
•
Only one handset
can be on a call at a
time For example,
if HS1 is on a call
and HS2 presses
the TALK/FLASH
button, OTHER
1 Press *TONE when handset is off hook or on a call
2 Dial the number
3 After you hang up, the phone automatically returns to pulse dialing
HANDSET ON OR
OUT OF RANGE
will display
Call transfer
To transfer an external call from one handset (HS1) to the other handset (HS2):
For the ia5865/ia5870
1 While on a call, press SELECT on HS1 to forward the call to HS2
•
The phone will
automatically
return to pulse
service after you
hang up
HS1 will show:
HS2 will ring and show:
TRANSFERRED CALL
CALL TRANSFERRED
2 Press TALK/FLASH on HS2 to answer the transferred call HS1 will return to the idle mode
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15
Telephone operation
For the ia5878/ia5884
1 While on a call, press SELECT on HS1 to forward the call to the destination handset
•
If HS2 cannot be
found, HS1 will
HS1 will show:
Destination handset will ring and show:
generate an error
tone and continue
the call automatically
Before HS2 answers,
HS1 can press
TALK/FLASH to
cancel the forward
function and continue
the external call
TRANSFERRED CALL
ENTER 1-3
2 Enter the destination handset number you want to transfer
3 Press TALK/FLASH on the destination handset to answer the transferred call HS1 will return to
the idle mode
•
If HS2 doesn’t
respond within 30
seconds, HS1 will
start ringing until
TALK/FLASH is
pressed to pick up
the returned call If
it is not answered
within another
For the ia5882/ia5890
1 While on a call, press SELECT on HS1 to forward the call to the destination handset
HS1 will show:
ENTER 1-4
Destination handset will ring and show:
TRANSFERRED CALL
30 seconds, the
external call will end
automatically
2 Enter the destination handset number you want to transfer
3 Press TALK/FLASH on the destination handset to answer the transferred call HS1 will return to
the idle mode
16
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Telephone operation
Headset jack
Operating range
You can use this telephone handsfree
when you install any VTech 2 5 mm
headset, purchased separately
This cordless telephone operates within the maximum
power allowed by the Federal Communications
Commission (FCC) Even so, this handset and base
can communicate over only a certain distance - which
can vary with the locations of the base and handset,
the weather, and the construction of your home or
office.
•
To purchase a
headset, visit us on
the web at www
vtechphones
Plug the headset into the jack located
on the right side of the handset (under
the small rubber flap). Do not force the
connection, but make sure the plug fits
securely
com or call us at
1-800-595-9511
In Canada, go to
www vtechcanada
com or call us at
1-800-267-7377
If you move out of range during a phone conversation,
you might hear noise or interference To improve
reception, move closer to the base
If you move out of range without pressing OFF, your
phone will be left off the hook To hang up properly,
walk back into range, periodically pressing OFF.
SELECT
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17
Directory
Your phone can store 20 (including nine speed dial entries) telephone numbers with names (up to
15 characters for the name and 24 digits for the number in each location) in the handset
•
Press OFF at any
time to exit the
directory
Store a directory entry
1 Press PROG The screen displays DIRECTORY
• When the memory
is full the screen will
display MEMORY
FULL, an error tone
sounds and you will
not be able to store
a new number until
you delete a stored
number to make room
for another entry
2 Press SELECT The screen displays ENTER NAME
3 Using the chart on the next page, enter up to 15 characters for the name you’re storing with the
number Press then press CHAN/REMOVE to backspace and make corrections; press to
advance or press it twice to add a space
4. When you finish entering the name, press SELECT or PROG The screen displays
ENTER NUMBER
5 Enter the telephone number Press
then press CHAN/REMOVE to backspace and make
corrections Press REDIAL/PAUSE to store a pause (for example a P will be shown) if
necessary
•
If the directory is
empty and you try to
access the directory,
DIRECTORY EMPTY
will show on the
screen
— OR —
Press REDIAL/PAUSE to display the last number (up to 24 digits) dialed from this handset
6 Press SELECT or PROG The screen displays DISTINCT RING? and the current setting
7 Press or
to choose Y (yes) if you wish the phone to alert you to calls from this number by
changing to a distinctive ringer after the first ring. Choose N for a normal ringer
8 Press SELECT or PROG to confirm. If you chose Y in step 7, a
will be displayed with the
directory entry
18
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Directory
Chart of characters
Using the chart below, enter up to 15 characters for the name you’re storing An error tone will sound if
you try to enter more than 15 characters Press then press CHAN/REMOVE to backspace and make
corrections; press
to advance or press it twice to add a space
Characters by number of key presses
Dial key Once
Twice 3 times 4 times 5 times
6 times
1
1
A
B
E
H
K
N
Q
U
X
C
F
I
2
3
4
5
6
S
8
Z
2
D
3
G
4
J
L
5
M
O
R
V
Y
6
P
7
9
7
T
8
W
9
0
0
*
*
&
‘
,
-
#
#
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19
Directory
Edit a directory entry
1 Press The screen displays DIRECTORY
•
•
When you reach the
end of the list in the
directory, END OF
LIST will be shown
on the screen
2 Press
or to scroll alphabetically through entries stored in directory
— OR —
Press the dial pad key for the first letter of the entry you want to edit.
3 When the screen displays the entry you want to edit, press SELECT. Then press
or
until
If you press a
EDIT flashes.
dial pad key for
alphabetical look
up while in the
directory and there
are no entries
starting with the
letters on that key,
NO DATA will be
displayed on the
screen
SPEED EDIT ERASE
8005959511
4 Press SELECT The screen displays the name and number The cursor appears at the beginning of
the name Press CHAN/REMOVE to backspace or press and the dial pad keys to edit the name
Press SELECT to confirm and move on to edit the number. Press CHAN/REMOVE to backspace
and make corrections Press SELECT to confirm and move to edit the distinctive ring setting.
5 Press SELECT to save the edited information
•
Each handset
directory is
Delete a directory entry
1 Press The screen displays DIRECTORY
independent of the
other handsets If
you make entries
or changes to the
directory of one
handset it will not
be reflected in the
other handsets
2 Press
or to scroll alphabetically through entries stored in directory
— OR —
Press the dial pad key for the first letter of the entry you want to delete.
3 When the screen displays the entry you want to delete, press SELECT Then press or until
ERASE flashes.
SPEED EDIT ERASE
8005959511
20
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Directory
4 Press SELECT The screen displays ERASE NO YES and the number The current choice
flashes.
5 Press until YES flashes.
6 Press SELECT. You’ll hear a confirmation beep.
Move a directory entry into speed dial
1 Press The screen displays DIRECTORY
2 Press or to scroll alphabetically through entries stored in directory
— OR —
Press the dial pad key for the first letter of the entry you want to move.
3 When the screen displays the entry you want to move, press SELECT Then press
or
until
SPEED flashes.
SPEED EDIT ERASE
8005959511
4 Press SELECT The screen displays ENTER 1-9
5 Press the key (1-9) to move this entry from the normal directory to the speed dial memory and assign
the memory location. You’ll hear a confirmation beep. A memory location number (1 through 9) will
be displayed with this entry
Dial a number from the directory
1 Press The screen displays DIRECTORY
2 Press or to scroll alphabetically through entries stored in directory
— OR —
Press the dial pad key for the first letter of the entry you want to dial.
3 When the screen displays the entry you want to dial, press TALK/FLASH
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21
Speed dial
Your phone can store up to nine telephone numbers with names (up to 15 characters and 24 digits
in each location) in the speed dial memory locations you assign (numbered 1 through 9) in each
handset These numbers can be dialed with two button presses You can also store telephone
numbers with names alphabetically in the directory See Telephone directory for instructions
•
The entries you store
in speed dial memory
will be marked with
01 through 09 and
also display in the
directory
Store a speed dial entry
1 Press PROG Then press or
until the screen displays SPEED DIAL.
2 Press SELECT The screen displays ENTER 1-9
•
•
Press OFF at any
time to exit speed dial
mode
3 Press the key (1 through 9) to assign the speed dial location this number will be stored The
screen displays ENTER NAME
4 Using the chart below, enter up to 15 characters for the name you are storing An error tone
If the location is not
empty, your new entry
will be stored in place
of the old and the
will sound if you try to enter more than 15 characters Press
then press CHAN/REMOVE to
backspace and make corrections; press to advance or press it twice to add a space
5 After you enter the name, press SELECT or PROG. The screen displays ENTER NUMBER
entry will be moved to
a directory location
Characters by number of key presses
Twice 3 times 4 times 5 times
Dial key Once
6 times
1
1
A
B
E
H
K
N
Q
U
X
C
F
I
2
3
4
5
6
S
8
Z
2
3
4
5
6
7
8
9
D
G
J
L
M
O
R
V
Y
P
7
9
T
W
0
0
*
*
&
‘
,
-
#
#
22
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Speed dial
6 Enterthetelephonenumber Press thenpressCHAN/REMOVEtobackspaceandmakecorrections
Press REDIAL/PAUSE to enter a pause (for example a P will be shown) if necessary
— OR —
Press REDIAL/PAUSE to display the last number (up to 24 digits long) dialed from this phone
7 Press SELECT or PROG to store your entry The screen displays DISTINCT RING? and the
current setting
8 Press or
to choose Y (for yes) if you wish the phone to alert you to calls from this number by
assigning a distinctive ringer after the first ring. Choose N for a normal ringer
9 Press SELECT or PROG to confirm. If you chose Y in step 8, a
will be displayed with the
entry
Edit a speed dial entry
1 Press and hold the speed dial location key (1-9) of the entry you wish to edit
2 When the screen displays the entry you want to edit, press SELECT Then press or until EDIT
flashes.
SPEED EDIT ERASE
8005959511
01
3 Press SELECT The screen displays the name and number The cursor appears at the beginning of
the name Press CHAN/REMOVE to backspace or press and the dial pad keys to edit the name
Press SELECT to move on to edit the number Press CHAN/REMOVE to backspace and make
corrections Press SELECT to move on to edit the distinctive ring setting Press or
to choose
Y (for yes) if you wish the phone to alert you to calls from this number by assigning a distinctive
ringer after the first ring. Choose N for a normal ringer.
4 Press SELECT to save the edited information
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23
Speed dial
Delete a speed dial entry
1 Press and hold the speed dial location key (1-9) of the entry you wish to delete
2 When the screen displays the entry you want to delete, press SELECT Then press or until
ERASE flashes.
SPEED EDIT ERASE
8005959511
01
3 Press SELECT The screen displays ERASE NO YES and the number The current choice
flashes.
4 Press
until YES flashes.
5 Press SELECT. You’ll hear a confirmation beep.
Dial a speed dial number
1 Press and hold the speed dial location key (1-9) of the entry you wish to dial
2 Press TALK/FLASH to dial the displayed memory number
Reassign locations in speed dial
1 Press and hold the speed dial location key (1-9) of the entry you wish to reassign
2 When the screen displays the entry you want to reassign, press SELECT Press
or
until
SPEED flashes.
SPEED EDIT ERASE
8005959511
01
3 Press SELECT. The screen displays ENTER 1-9.
4. Press the keys (1-9) to reassign this entry into another memory location. You’ll hear a confirmation
beep
24
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Caller ID
Your phone has a caller ID (CID) with call waiting feature that works with service from your local
phone service provider Caller ID with call waiting lets you see who’s calling before you answer the
phone, even when you’re on another call
You may need to change your phone service to use this feature Contact your phone service
provider if:
•
You have both caller ID and call waiting, but as separate services (you may need combined
service)
•
•
You have only caller ID service, or only call waiting service
You don’t subscribe to any caller ID or call waiting services
You can use this product with regular caller ID service, and you can use this product’s other
features without subscribing to either caller ID or combined caller ID with call waiting service
There are fees for caller ID services, and they may not be available in all areas
This product can provide information only if both you and the caller are in areas offering caller ID
service, and if both telephone companies use compatible equipment
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25
Caller ID
Caller’s telephone
number
•
If you answer a call
before the information
appears on the
screen, it will not be in
the call history
*
This party has called
more than once
Caller’s name
VTECH
1-234-567-8900
Position of call in call
history and indicate
whether the record is
new or old
NEW
06
•
•
Press OFF at any time
to exit call history
6:10PM
07/17
Each handset’s call log
is independent from
the other handset For
example, when you
delete one or all call
log entries from one
handset, they will not
be deleted from the
other handset
Time of call
Date of call
About call history (caller ID)
Your phone can store up to 45 calls in its caller ID (CID) memory When the memory is full, the oldest
call will automatically be deleted to make room for new incoming call information
For each call that comes in, the screen displays the following information between the first and
second ring:
•
•
•
•
Your caller’s name (15 letters are sent by your telephone company)
The caller’s area code and telephone number
The time and date of the call
The repeat tag (*) in the upper right corner, indicating the party has called more than once
Review call history
1 Press (CID) to view call history
2 Press or to scroll through records in call history
26
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Caller ID
Delete records from call history
Delete a specific call:
1 Locate the record you want to delete from call history
•
Caller ID numbers
may appear with
an area code that
may not be required
for local calls, or
without a 1 that may
be needed for long
distance calls If the
number displayed
is not in the right
format, press #
2 Press the CHAN/REMOVE key to delete. You’ll hear a confirmation beep.
Delete all calls:
1 With the handset in idle (off) mode, press and hold the CHAN/REMOVE key to delete The screen
displays ERASE ALL NO YES. The current choice flashes.
2 Press until YES flashes.
3 Press SELECT. You’ll hear a confirmation beep.
repeatedly to see
the different dialing
options You can
choose to dial with
or without the area
code, or with or
Dial a displayed number
1 Locate the record in call history that you want to dial
2 Although the call log entries you receive are 10 digits, (the area plus the 7-digit number,) in some
areas, you may need to dial only the seven digits, or a 1 plus the seven digits, or a 1 plus the area
code plus the seven digits You can change the number of digits that you dial or store from the call
log While reviewing the call log, press # repeatedly to display these dialing options for local and
long distance numbers before dialing or saving the telephone number See an example below
without the 1
595-9511
1-595-9511
800-595-9511
3 Press SELECT. Press or until DIAL flashes.
4 Press SELECT The number is automatically dialed
— OR —
1-800-595-9511
When the number is correctly displayed for dialing, press TALK/FLASH
Store a call history record in the directory
1 Locate the record in the call history you want to store in the directory
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27
Caller ID
2 If you wish to change how the number is stored, press#
The screen displays any alternate dialing sequences
available for this call (area code + number; 1 + area
code+number;numberonly;1+number) Seethenote
in the side margin for more information on changing
the dialing sequence
•
Caller ID numbers may
appear with an area
code that may not be
required for local calls,
or without a 1 that may
be needed for long
distance calls If the
number displayed is
not in the right format,
press # repeatedly to
see the different dialing
options You can
800-595-9511
NEW28
12/30
5:40PM
3 Press SELECT, then press or until PROGRAM
flashes.
4 Press SELECT again
5 You will be given the option to edit the name Make
any changes to the name and press SELECT
6 Edit the number if necessary and press SELECT
7 Press or to select Y or N for distinctive ringer
DIAL PROGRAM
800-595-9511
NEW28
12/30
5:40PM
choose to dial with or
without the area code,
or with or without the 1
DISTINCT RING? N
800-595-9511
8 Press SELECT. You’ll hear a confirmation beep. If
you choose Y in step 7, a will be displayed with the
directory entry
Display screen messages
Screen displays:
When:
The other party is blocking name and/or number
information
PRIVATE CALLER
Yourphonecompanyisunabletoreceiveinformation
about this caller’s name and/or number
UNKNOWN CALLER
This caller has called you more than once
* (after name)
28
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Answering system operation
Audible indicators
Your telephone system gives you voice prompts for feature operations and voice confirmations when
you press a button or complete an operation
•
If you have caller
ID service the
Setting the clock
clock will be set
automatically with
incoming calls, but
you will need to
make sure the year
is correct You can
also set the clock
manually
1 Make sure the answering system is on
2 Press CLOCK The system announces the clock setting (e g day, time and year), then announces:
“To set the clock, press CLOCK.”
3 Press CLOCK The system announces the current day
4 Press SKIP or REPEAT until the system announces the correct day, then press CLOCK The
system announces the current hour
5 Press SKIP or REPEAT until the system announces the correct hour, then press CLOCK The
•
•
To advance
or recede the
system announces the current minute
minutes or year
by increments or
decrements of ten,
press and hold
SKIP or REPEAT
6 Press SKIP or REPEAT until the system announces the correct minute, then press CLOCK The
system announces the current year
7 Press SKIP or REPEAT until the system announces the correct year, press CLOCK The system
announces the current clock setting and exits the clock menu
Press and hold
CLOCK for about
two seconds to exit
clock setting at any
stage and the new
setting will be saved
and announced
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29
Answering system operation
If you choose not to record a personalized announcement, the pre-recorded announcement will
say “Hello, please leave a message after the tone.”
•
•
Announcements less
than two seconds
in length will not be
recorded
Repeat or playback previous
message In setup, use to
Skip through a message
change settings
In setup, use to change
settings
If the answering system
is turned off and you
receive calls the phone
will ring 10 times, then
answer and announce
“Please enter your
Turn answering
system on or off
Record announcement and
memos
Enter answering system
feature setup
remote access code.”
Review/change clock setting
Enter announcement mode
Record your announcement
1 Press ANNC until you hear “Announcement. Press PLAY or press RECORD.”
2 Press RECORD After you hear “Record after the tone. Press STOP when you are done,” followed
by a beep, speak toward the base to record an announcement up to 90 seconds long
3 Press PLAY/STOP The system plays back your recorded message
4 Press ANNC to exit the menu
Review your announcement
1 Press ANNC until you hear “Announcement. Press PLAY or press RECORD.”
2 Press PLAY/STOP, the system plays the current announcement
30
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Answering system operation
Delete your announcement
Press DELETE during announcement playback The system will use the pre-recorded announcement
until you record a new one
•
To increase or
decrease the
Setup the answering system
remote access
code by increments
of 10, press and
hold the SKIP or
REPEAT key
1 Press SETUP until the system announces the feature you want to set Refer to the feature summary
below for a description of the features and your choices
2 Press SKIP or REPEAT until the system announces the desired setting
3 Press SETUP to confirm your selection and move oon to thee nex�t feature, or press PLAY/STOP to
exit feature setup
Default settings indicated by *
System announces:
Description:
To set the number of rings before the answering machine picks
up the incoming call Two rings, four rings*, six rings and toll
saver When set to the toll saver setting, the answering system
will answer after two rings if there are new messages/memos,
otherwise, answers call after four rings
“Number of rings <current setting>, to
change the setting, press SKIP OR
REPEAT, to continue setup, press
SETUP.”
“Base ringer <current setting>, to
Changes the volume of the ringer Choose between HI, LO* or
change the setting, press SKIP OR RE-
PEAT, to continue setup, press SETUP.”
OF
Allows you to call your answering machine and access messages
and the answering system menu
Remote access code <current setting>,
to change the setting, press SKIP or
REPEAT, to continue setup, press
SETUP
The default access code is 19
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31
Answering system operation
Message alert tone <current setting>, to
change the setting, press SKIP or REPEAT,
to continue setup, press SETUP.
To notify the user by beeping when new message(s) has
been received You may turn it on or off (*)
•
You can exit feature
setup at any time by
pressing PLAY/STOP
Delete messages
•
To delete a message, press
DELETE while the
message is playing
To increase/decrease
speaker volume
•
•
Press and hold DELETE
in idle to delete all old
messages in idle mode
You cannot delete a
message until it’s been
reviewed; deleted
messages cannot be
recovered
Play messages
•
•
Press to play messages
Press again to stop
playback
Record announcement
and memos
Message window
32
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Answering system operation
Listen to, save & delete messages
The system automatically saves your messages until you delete them, and can store approximately 11
minutes of messages, memos, and announcements (up to a maximum of 95 messages) A message
or memo can be up to four minutes long
The message window will flash to alert you to new, unplayed messages. If all messages have been
reviewed, the number displayed in the message window will glow steadily If the system contains both
old and new messages, it will play only the new messages After all new messages are played,
press PLAY/STOP to hear all messages
Before playing a message, the system announces the day and time it was received While the message
plays, the message window displays the number of the message After playing the last message, the
system announces “End of messages.” If the system has less than five minutes of recording time left,
it announces the remaining time
Call screening/intercept
1 Make sure the answering system is on, and set the message playback volume control above level
1 so you can hear the caller’s message
2 If you decide to answer the call, press TALK/FLASH on the handset
Record a memo
You can record a memo up to four minutes long, which is stored as an incoming message
1 Press and release RECORD
2 The system announces “Record after the tone. Press STOP when you are done.” After the beep,
speak toward the microphone The message window displays the length of your memo up to 99
seconds, if you record a memo longer than 99 seconds, 99 continues to flash until you finish.
3 To stop recording, press PLAY/STOP
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33
Answering system operation
Window display:
0
When:
There are no messages
Total number of old message(s)
1-95
Total number of new message(s) or clock has not been set
0-95 (flashing)
1-95 & F (alternating)
Memory is full with total number of new or new and old
message(s) recorded (Maximum number of messages is
95 )
Elapsed time while recording a memo or announcement up
to 90 seconds
1-99 (counting)
Recording time exceeds 99 seconds
99 (flashing)
Current message number during old message playing back
Current message number during new message playing back
1-95
1-95 (flashing)
1-8 (steady for two seconds)
Indicates volume level selected when pressing the volume
up/down key
Shows the current remote access code
10-99 (steady for two seconds)
ON or OF(steady for two seconds)
-- (steady)
Display when any setting is changed from on or off
System is in programming mode, initializing or a handset is
off hook or on a call
System is in programming mode
--(flashing)
34
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Answering system operation - remote access
Accessing the answering system remotely
You can access many features of this system remotely from a touch tone phone
1 Dial your telephone number
2 When the system answers, enter your remote access code If the memory is full, it announces
“Memory is full” before asking you to enter your remote access code
3 Enter a remote command, see Remote access commands below
4 To end remote access, simply hang up the phone
Voice menu
The system has voice prompts to help you with remote operations Press *5 to hear the menu while
connected remotely to the answering system
Remote access commands
Function:
Command:
Play messages
Press 1 to play all messages Press 2 to play new messages If there
are no new messages, the system plays old messages
Repeat a message
Skip a message
Press 4 while message is playing Press 4 to repeat the current
playing message from its beginning or press 4 during the beginning of
the day and time announcement to back up previous message
Press 6 while message is playing; each press advances to the next
message
Stop
Press 5
Press *5
Hang up
Help
Save messages
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35
Answering system operation - remote access
Function:
Command:
•
If no key is pressed
within five seconds
of entering remote
access, the voice
menu will be
announced After
the voice menu
announcement, if
no key is pressed
within 20 seconds,
the remote
Review previous message
Press 4 during the beginning of the day and time
announcement
Delete message
Record announcement
Turn system off
Press 3 while message is playing Press 33 during or after HELP
menu announcement to delete all old messages
Press *7; after the beep record announcement Press 5 to stop
System plays back announcement
Press 0; the system announces, “Calls will not be answered.”
Press 0 again to turn the system back on
access call will
automatically end
Turn system on
When system is off, it answers after 10 rings and announces,
Please enter your remote access code, then press 0 to turn the
answering system on
•
•
If accessing from
a touch tone
telephone, press #5
to stop recording
End call
Press 8
Press 8 to hang
up the line after
you finish remote
access to the
answering system,
so that your phone
can ring and receive
calls normally
36
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Display screen messages
Screen displays:
** RINGING **
CONNECTING
PHONE ON
When:
There is a call coming in
The handset is waiting for dial tone
The handset is in use
The telephone base is paging the handset
The battery needs to be recharged
** PAGING **
BATTERY LOW
The handset is changing to another of the
30 channels available
SCANNING
1 Displays when one handset is on a
call and the other handset presses
TALK/FLASH
2 Displays when base power is off and
TALK/FLASH is pressed You’ll also hear
an error tone
OTHER HANDSET ON OR OUT OF
RANGE
3 Displays when an out-of-range dial fails to
connect
The handset ringer is turned off
RINGER OFF
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37
Battery information
Battery care and performance:
After your battery is fully charged, you can expect the following performance:
•
•
If you repeatedly get a
low battery indicator,
even after charging
overnight, the battery
should be replaced
Operation
Operating time
While in use (talking)
up to 5 hours
up to 7 days
While not in use (standby*)
* Handset is off the telephone base or charger but not in use
To reduce the risk
of fire or injury to
persons or damage
to the telephone,
read and follow these
instructions carefully:
Charge the battery
provided with or
identified for use with
this product only in
accordance with
•
The battery needs charging when:
— A new battery is installed in the handset
— The phone beeps twice every five seconds.
— The screen displays BATTERY LOW and the low battery icon
Place the handset in the base so the charge light turns on The battery is typically fully
•
•
charged in 16 hours
You can keep the battery fully charged by returning the handset to the base after each use
Replacing the handset battery
1 Remove the battery compartment cover on the handset by pressing on the indentation and sliding
the cover downward
the instructions and
limitations specified in
the user’s manual
2 Lift out the old battery and disconnect
3 Align the two holes in the new battery’s plug with the socket
pins, and snap the plug into place Snap the battery in the
compartment, as described in Installation, on page 5
4 Replace the cover by sliding it up into place
5 For optimum performance, the new battery should be
charged before using the phone Place the handset in the
telephone base or charger and allow it to charge for at
least 16 hours the first use. The telephone might operate
before that, but for best performance, let the battery charge
fully
38
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Troubleshooting
If you have difficulty operating your phone, the suggestions below should solve the problem. If you still have difficulty after
trying these suggestions, call VTech Communications at 1-800-595-9511 In Canada, call VTech Telecommunications
Canada Ltd at 1-800-267-7377
Problem
Suggestion
My telephone does not
work at all
•
•
•
•
Make sure the battery is installed and charged correctly (see page 5 and 38) For optimum
daily performance, return the cordless handset to the telephone base after use
Make sure the power adapter is securely plugged into an outlet not controlled by a wall
switch
Make sure the telephone line cord is plugged firmly into the telephone base and the
modular wall jack
Unplug the unit’s electrical power and remove the battery from the handset Wait for 15
seconds then plug in the battery and plug in the power Allow up to one minute for the
cordless handset and base to synchronize
•
•
Charge the battery in the cordless handset for at least 16 hours
Remove and re-insert the battery If that still does not work, it may be necessary to
purchase a new battery pack
•
Disconnect the telephone base from the modular jack and plug in a working telephone If
this telephone does not work, the problem is probably in the wiring or the local service Call
the local telephone company
BATTERY LOW is
•
Place the handset in the telephone base or charger for recharging
displayed on screen
•
Remove and re-install the battery and use it normally until fully discharged, then recharge
the handset on the telephone base or charger for 16 hours
•
If the above measures do not correct the problem, the battery may need to be replaced
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39
Troubleshooting
Problem
Suggestion
The battery does not
charge in the handset
or the handset battery
does not accept
•
•
•
•
Make sure the handset is placed in the charger correctly The CHARGE light on the
telephone base or charger should be on
If the cordless handset is in the charger or in the telephone base but the CHARGE light is
not on, refer to The charge light is off in this section
charge
It may be necessary to purchase a new battery Please refer to the Batteries section of
this user’s manual
The telephone might be malfunctioning Please refer to the Warranty section of this user’s
manual for further instruction
The CHARGE light
is off
•
•
•
•
Clean the charging contacts on the cordless handset(s) and telephone base each month
using a pencil eraser or a dry non-abrasive fabric
Make sure the power adapter and telephone line cords are plugged in correctly and
securely
Unplug the power adapter Wait for 15 seconds before plugging it back in Allow up to one
minute for the cordless handset and telephone base to reset
The telephone might be malfunctioning Please refer to the Warranty section of this user’s
manual for further instruction
40
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Troubleshooting
Problem
Suggestion
The CHARGE/IN
USE Indicator on the
telephone base is
flashing.
•
•
This is a signal that the battery is very low, completely depleted, when there is no electrical
contact between the battery and the telephone base or when the telephone line is in use
Ensure the connector of the battery is securely plugged into the handset and place the handset
in the telephone base for charging
•
•
•
Answering machine has picked up a call
Handset is on a call
Another phone extension is in use
There is no dial tone
•
•
•
•
First, try all the above suggestions
Move the cordless handset closer to the telephone base It might be out of range
The telephone line cord might be malfunctioning Try installing a new telephone line cord
Disconnect the telephone base from the telephone jack and connect a different telephone
If there is no dial tone on the telephone either, the problem is in your wiring or local service
Contact your local telephone company
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41
Troubleshooting
Problem
Suggestion
The telephone does
not ring when there is
an incoming call
•
•
•
Make sure the ringer is on (See page 9)
Make sure the telephone line cord and power adapter are plugged in properly (see page 4)
The cordless handset may be too far from the telephone base Move it closer to the telephone
base
•
•
•
There may be too many extension phones on the telephone line to allow all of them to ring
simultaneously Try unplugging some of them
If the other telephones in your home are having the same problem, the problem is in the wiring
or local service Contact the local telephone company (charges may apply)
Other electronic products can cause interference to your cordless telephone Try installing your
telephone as far away as possible from the following electronic devices: wireless routers, radios,
radio towers, pager towers, cellular telephones, digital telephones, intercoms, room monitors,
televisions, VCRs, personal computers, kitchen appliances, and other cordless telephones
Test a working telephone at the telephone jack If another telephone has the same problem, the
problem is in the telephone jack Contact your local telephone company (charges may apply)
The telephone line cord might be malfunctioning Try installing a new telephone line cord
Re-install the battery pack and place the cordless handset in the telephone base
Wait for the cordless handset to synchronize with the telephone base To be safe, allow up to
one minute for this to take place
•
•
•
•
42
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Troubleshooting
Problem
Suggestion
I cannot dial out
•
•
First, try all the above suggestions
Make sure there is a dial tone before dialing It is normal if the cordless handset takes a second
or two to synchronize with the telephone before producing a dial tone Wait an extra second
before dialing
•
Make sure the telephone is set to the correct dial mode (pulse dial or tone dial) for the service
in your area Refer to the Setup the dial mode section of this user’s manual (page 8) to set
the dial mode
•
•
If the other telephones in your home are having the same problem, the problem is in the wiring
or local service Contact your local telephone company (charges may apply)
Eliminate any background noise Noise from a television, radio, or other appliances may cause
the telephone to not dial out properly. If you cannot eliminate the background noise, first try
muting the cordless handset before dialing, or dialing from another room in your home with less
background noise
I hear other calls when
using the telephone
•
Disconnect the telephone base from the telephone jack Plug in a different telephone If you still
hear other calls, the problem is probably in the wiring or local service Call your local telephone
company
•
•
Press the CHAN/REMOVE key to switch to a clear channel when on a call
I hear noise in the
cordless handset, and
none of the keys or
buttons work
Make sure the telephone line cord is plugged in securely
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43
Troubleshooting
Problem
Suggestion
There is noise
or interference
during a telephone
conversation
•
•
The handset may be out of range Move it closer to the telephone base
Appliances or other cordless telephones plugged into the same circuit as the telephone base
can cause interference Try moving the appliance or telephone base to another outlet
Other electronic products can cause interference to your cordless telephone Try installing your
telephone as far away as possible from the following electronic devices: wireless routers, radios,
radio towers, pager towers, cellular telephones, digital telephones, intercoms, room monitors,
televisions, VCRs, personal computers, kitchen appliances, and other cordless telephones
Microwave ovens operate on the same frequency as your telephone It is normal to experience
static on your telephone while the microwave oven is operating Do not install this telephone in
the same outlet or near a microwave oven
•
My calls fade out or
cut in and out when I
am using the cordless
handset
•
•
If your telephone is plugged in with a modem or a surge protector, plug the telephone (or modem/
surge protector) into a different location If this solves the problem, re-locate your telephone or
modem farther apart from each other, or use a different surge protector
The layout of your home or office might be limiting the operating range. Try moving the base to
another location, preferably a higher location for better reception
Disconnect the telephone base from the modular jack and plug in a corded telephone If calls
are still not clear, the problem is probably in the wiring or local service Contact your local service
company (charges may apply)
•
•
•
•
Select channels four through 10 for your router (refer to the user’s manual of your router for
more information)
If you still have problems with the telephone or the router, make sure the handset is ON and
press CHAN/REMOVE until the performance improves
Press the CHAN/REMOVE button while on a call until the interference has been eliminated
If the other telephones in your home are having the same problem, the problem is in the wiring
or local service Contact the local telephone company (charges may apply)
Do you have DSL service? If yes, you need to have a DSL filter installed at every telephone jack
that has a telephone connected to it. Contact your DSL service provider for filter information.
•
•
•
44
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Troubleshooting
Problem
Suggestion
My caller ID features
are not working
properly
•
Caller ID is a subscription service You must subscribe to this service from your local telephone
company for this feature to work on your telephone
The caller may not be calling from an area which supports caller ID
Both you and the caller’s telephone companies must use equipment which are compatible with
caller ID service
•
•
•
If you subscribe to DSL service, install a DSL filter to the telephone line between the telephone
base and the telephone line jack. Contact your DSL service provider for filter information.
The system does not
receive caller ID or
the system does not
display caller ID during
call waiting
•
Make sure you subscribe to caller ID with call waiting features services provided by the local
telephone company
The caller may not be calling from an area which supports caller ID
Both you and the caller’s telephone companies must use equipment which are compatible with
caller ID service
•
•
•
If you subscribe to DSL service, install a DSL filter to the telephone line between the telephone
base and the telephone line jack. Contact your DSL service provider for filter information.
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45
Troubleshooting
Problem
Suggestion
The answering system
does not answer after
the correct number of
rings
•
Make sure the answering system is on When the answering system is on, the red light on the
ANSWER ON/OFF key should be lit
If Toll Saver is activated, the number of rings changes to two when there are new messages
•
waiting (see page 31)
•
•
If the memory is full or if the answering system is off, the system will answer after ten rings
In some cases, the answering system may be affected by the ringing system used by the local
telephone company
The announcement
message is not clear
•
When recording the announcement, make sure you speak in a normal tone of voice about nine
inches from the telephone base
•
Make sure there is no background noise (television, music, traffic, etc.) when recording.
The answering system
does not record
message
•
Make sure the answering system is on
The messages on the
answering system are
incomplete
•
•
•
•
If a caller leaves a very long message, part of it may be lost when the system disconnects the
call after four minutes
If the caller pauses for more than seven seconds, the system stops recording and disconnects
the call
If the memory on the system becomes full during a message, the system stops recording and
disconnects the call
If the caller’s voice is very soft, the system may stop recording and disconnect the call
46
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Troubleshooting
Problem
Suggestion
The messages on
the system are very
difficult to hear.
•
Press
or on the telephone base to increase or decrease the speaker volume
The answering system
does not respond to
remote commands
•
•
Make sure your “Remote Access Code” is correct (see page 35 and 36)
Make sure you are calling from a touch-tone telephone When dialing a number, you should hear
tones If you hear clicks, then it is not a touch-tone telephone and cannot activate the answering
system
•
The answering system may not detect the “Remote Access Code” when your announcement
is playing Wait until the announcement is over before entering the code
•
There may be interference on the telephone line you are using. Press the dial pad keys firmly
when dialing
My cordless handset
beeps five times and
is not performing
normally
•
Make sure the power cord is securely plugged into the telephone base Plug the unit into a
different working electrical outlet not controlled by a wall switch
Move the cordless handset closer to the telephone base It may be out of range
Reset the telephone base by unplugging and removing the battery from the handset Wait for 15
seconds then plug in the battery and plug in the power Allow up to one minute for the cordless
handset and the telephone base to synchronize
•
•
•
Other electronic products can cause interference to your cordless telephone Try installing
your telephone as far away from these electronic devices as possible: wireless routers, radios,
radio towers, pager towers, cellular telephones, intercoms, room monitors, televisions, personal
computers, kitchen appliances and other cordless telephones
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47
Troubleshooting
Problem
Suggestion
Common cure for
•
If the unit is not responding normally, try putting the cordless handset in the telephone base or
electronic equipment
the charger If it does not seem to respond, try the following (in the order listed):
1 Disconnect the power to the telephone base
2 Disconnect the battery on the cordless handset and the spare battery in the telephone base
3 Wait a few minutes before connecting power to the telephone base
4 Re-install the battery and place the cordless handset into the telephone base or charger
5 Wait for the cordless handset to synchronize its connection with the telephone base Allow up
to one minute for this to take place
Caller ID entries
do not match the
numbers I need to dial
•
Although the call log entries you receive are 10 digits, (the area plus the 7-digit number,) in
some areas, you may need to dial only the seven digits, or a 1 plus the seven digits, or a 1
plus the area code plus the seven digits You can change the number of digits that you dial
or store from the call log
•
While reviewing the call log, press # repeatedly to display these dialing options for local and
long distance numbers before dialing or saving the telephone number
48
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Maintenance
Taking care of your telephone
Your cordless telephone contains sophisticated electronic parts, so it must be treated with care
Avoid rough treatment
Place the handset down gently Save the original packing materials to protect your telephone if you ever need to ship it
Avoid water
Your telephone can be damaged if it gets wet Do not use the handset outdoors in the rain, or handle it with wet hands Do not install your telephone base near a sink, bathtub or shower
Electrical storms
Electrical storms can sometimes cause power surges harmful to electronic equipment For your own safety, use caution when using electric appliances during storms
Cleaning your telephone
Your telephone has a durable plastic casing that should retain its luster for many years Clean it only with a soft cloth slightly dampened with water or a mild soap Do not use excess water or
cleaning solvents of any kind
Limited Warranty
What does this limited warranty cover?
• The manufacturer of this VTech Product warrants to the holder of a valid proof of purchase (“Consumer” or “you”) that the Product and all accessories provided in the sales package
(“Product”) are free from defects in material and workmanship, pursuant to the following terms and conditions, when installed and used normally and in accordance with the Product
operating instructions This limited warranty extends only to the Consumer for Products purchased and used in the United States of America and Canada
What will VTech do if the Product is not free from defects in materials and workmanship during the limited warranty period (“Materially Defective Product”)?
• During the limited warranty period, VTech’s authorized service representative will repair or replace at VTech’s option, without charge, a Materially Defective Product If we repair the
Product, we may use new or refurbished replacement parts If we choose to replace the Product, we may replace it with a new or refurbished Product of the same or similar design We
will retain defective parts, modules, or equipment Repair or replacement of the Product, at VTech’s option, is your exclusive remedy VTech will return repaired or replacement Products
to you in working condition You should expect the repair or replacement to take approximately 30 days
How long is the limited warranty period?
• The limited warranty period for the Product extends for ONE (1) YEAR from the date of purchase If VTech repairs or replaces a Materially Defective Product under the terms of this limited
warranty, this limited warranty also applies to repaired or replacement Product for a period of either (a) 90 days from the date the repaired or replacement Product is shipped to you or (b)
the time remaining on the original one-year warranty; whichever is longer
What is not covered by this limited warranty?
This limited warranty does not cover:
1. Product that has been subjected to misuse, accident, shipping or other physical damage, improper installation, abnormal operation or handling, neglect, inundation, fire, water or other
liquid intrusion; or
2. Product that has been damaged due to repair, alteration or modification by anyone other than an authorized service representative of VTech; or
3 Product to the extent that the problem experienced is caused by signal conditions, network reliability, or cable or antenna systems; or
4 Product to the extent that the problem is caused by use with non-VTech accessories; or
5 Product whose warranty/quality stickers, Product serial numbers plates or electronic serial numbers have been removed, altered or rendered illegible; or
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49
Limited Warranty
6 Product purchased, used, serviced, or shipped for repair from outside the United States of America or Canada, or used for commercial or institutional purposes (including but not
limited to Products used for rental purposes); or
7 Product returned without valid proof of purchase (see item 2 below); or
8 Charges for installation or set up, adjustment of customer controls, and installation or repair of systems outside the unit
How do you get warranty service?
• To obtain warranty service in the United States of America, call 1-800-595-9511 for instructions regarding where to return the Product Before calling for service, please check the user’s
manual A check of the Product controls and features may save you a service call
• Except as provided by applicable law, you assume the risk of loss or damage during transit and transportation and are responsible for delivery or handling charges incurred in the
transport of Product (s) to the service location VTech will return repaired or replaced product under this limited warranty to you, transportation, delivery or handling charges prepaid
VTech assumes no risk for damage or loss of the Product in transit
• If the Product failure is not covered by this limited warranty, or proof of purchase does not meet the terms of this limited warranty, VTech will notify you and will request that you authorize
the cost of repair prior to any further repair activity You must pay for the cost of repair and return shipping costs for the repair of Products that are not covered by this limited warranty
What must you return with the Product to get warranty service?
1. Return the entire original package and contents including the Product to the VTech service location along with a description of the malfunction or difficulty; and
2 Include “valid proof of purchase” (sales receipt) identifying the Product purchased (Product model) and the date of purchase or receipt; and
3 Provide your name, complete and correct mailing address, and telephone number
Other Limitations
This warranty is the complete and exclusive agreement between you and VTech It supersedes all other written or oral communications related to this Product VTech provides no other
warranties for this Product The warranty exclusively describes all of VTech’s responsibilities regarding the Product There are no other express warranties No one is authorized to make
•
modifications to this limited warranty and you should not rely on any such modification.
State/Provincial Law Rights: This warranty gives you specific legal rights, and you may also have other rights, which vary from state to state or province to province.
•
Limitations: Implied warranties, including those of fitness for a particular purpose and merchantability (an unwritten warranty that the Product is fit for ordinary use) are limited to one year
•
from date of purchase Some states/provinces do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you In no event shall VTech be
liable for any indirect, special, incidental, consequential, or similar damages (including, but not limited to lost profits or revenue, inability to use the Product or other associated equipment,
the cost of substitute equipment, and claims by third parties) resulting from the use of this Product Some states/provinces do not allow the exclusion or limitation of incidental or
consequential damages, so the above limitation or exclusion may not apply to you
Please retain your original sales receipt as proof of purchase.
50
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Important safety instructions
When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury, including the following:
1
2
3
4
5
6
Read and understand all instructions
Follow all warnings and instructions marked on the product
Unplug this product from the wall outlet before cleaning Do not use liquid or aerosol cleaners Use a damp cloth for cleaning
Do not use this product near water (for example, near a bath tub, kitchen sink or swimming pool)
Do not place this product on an unstable surface, such as a table, shelf or stand The product may fall, causing serious damage
Slots and openings in the back or bottom of the telephone base and handset are provided for ventilation To protect them from overheating, these openings must not be blocked by placing
the product on a soft surface such as a bed, sofa or rug This product should never be placed near or over a radiator or heat register This product should not be placed in any area where proper
ventilation is not provided
7
This product should be operated only from the type of power source indicated on the marking label If you are not sure of the type of power supply in your home, consult your dealer or local power
company
8
Do not allow anything to rest on the power cord Do not install this product where the cord may have anyone walking on it
Never push objects of any kind into this product through slots in the base or handset as they may touch dangerous voltage points or short out parts that could result in a risk of fire or electric
shock Never spill liquid of any kind on the product
9.
10. To reduce the risk of electric shock, do not disassemble this product, but take it to an authorized service facility. Opening or removing parts of the base or handset other than specified access
doors may expose you to dangerous voltages or other risks Incorrect reassembling can cause electric shock when the product is subsequently used
11. Do not overload wall outlets and e�tension cords as this can result in the risk of fire or electric shock.
12 Unplug this product from the wall outlet and refer servicing to an authorized service facility under the following conditions:
A When the power supply cord or plug is damaged or frayed
B If liquid has been spilled onto the product
C If the product has been exposed to rain or water
D If the product does not operate normally by following the operating instructions Adjust only those controls that are covered by the operating instructions, as improper adjustment of
other controls may result in damage and often requires extensive work by an authorized technician to restore the product to normal operation
E If the product has been dropped and the base and/or handset has been damaged
F If the product exhibits a distinct change in performance
13 Avoid using a telephone (other than cordless) during an electrical storm There is a remote risk of electric shock from lightning
14 Do not use the telephone to report a gas leak in the vicinity of the leak
15 Only put the handset of your telephone next to your ear when it is in normal talk
16. This power unit is intended to be correctly orientated in a vertical or floor mount position. The prongs are not designed to hold the plug in place if it is plugged into a ceiling or an under the
table/cabinet outlet
SAVE THESE INSTRUCTIONS
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51
FCC, ACTA and IC regulations
FCC Part 15
This equipment has been tested and found to comply with the requirements for a Class B digital device under Part 15 of the Federal Communications Commission (FCC) rules These requirements
are intended to provide reasonable protection against harmful interference in a residential installation This equipment generates, uses and can radiate radio frequency energy and, if not installed and
used in accordance with the instructions, may cause harmful interference to radio communications However, there is no guarantee that interference will not occur in a particular installation If this
equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by
one or more of the following measures:
* Reorient or relocate the receiving antenna
* Increase the separation between the equipment and receiver
* Connect the equipment into an outlet on a circuit different from that to which the receiver is connected
* Consult the dealer or an experienced radio/TV technician for help
Changes or modifications to this equipment not e�pressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.
To ensure safety of users, the FCC has established criteria for the amount of radio frequency energy that can be safely absorbed by a user or bystander according to the intended usage of the product This
product has been tested and found to comply with the FCC criteria The handset may be safely held against the ear of the user The telephone base shall be installed and used such that parts of the user’s
body other than the hands are maintained at a distance of approximately 20 cm (8 inches) or more If you choose to use a clipping device, please make sure to only use the supplied VTech belt clip
FCC Part 68 and ACTA
This equipment complies with Part 68 of the FCC rules and with technical requirements adopted by the Administrative Council for Terminal Attachments (ACTA) The label on the back or bottom of this
equipment contains, among other things, a product identifier in the format US:AAAEQ##TXXXX. This identifier must be provided to your local telephone company upon request.
The plug and jack used to connect this equipment to premises wiring and the telephone network must comply with applicable Part 68 rules and technical requirements adopted by ACTA A compliant
telephone cord and modular plug is provided with this product It is designed to be connected to a compatible modular jack that is also compliant An RJ11 jack should normally be used for connecting
to a single line and an RJ14 jack for two lines See Installation Instructions in the user’s manual
The Ringer Equivalence Number (REN) is used to determine how many devices you may connect to your telephone line and still have them ring when you are called The REN for this product is
encoded as the 6th and 7th characters following the US: in the product identifier (e.g., if ## is 03, the REN is 0.3). In most, but not all areas, the sum of all RENs should be five (5.0) or less. For more
information, please contact your local telephone company
This equipment may not be used with Party Lines If you have specially wired alarm dialing equipment connected to your telephone line, ensure the connection of this equipment does not disable your
alarm equipment. If you have questions about what will disable alarm equipment, consult your telephone company or a qualified installer.
If this equipment is malfunctioning, it must be unplugged from the modular jack until the problem has been corrected Repairs to this telephone equipment can only be made by the manufacturer or its
authorized agents For repair procedures, follow the instructions outlined under the Limited Warranty
If this equipment is causing harm to the telephone network, the telephone company may temporarily discontinue your telephone service The telephone company is required to notify you before
interrupting service. If advance notice is not practical, you will be notified as soon as possible. You will be given the opportunity to correct the problem and the telephone company is required to inform
you of your right to file a complaint with the FCC. Your telephone company may make changes in its facilities, equipment, operation, or procedures that could affect the proper functioning of this product.
The telephone company is required to notify you if such changes are planned
If this product is equipped with a corded or cordless handset, it is hearing aid compatible
If this product has memory dialing locations, you may choose to store emergency telephone numbers (e.g., police, fire, medical) in these locations. If you do store or test emergency numbers, please:
52
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FCC, ACTA and IC regulations
* Remain on the line and briefly e�plain the reason for the call before hanging up.
* Perform such activities in off-peak hours, such as early morning or late evening
Industry Canada
This equipment complies with regulations RSS210 and CS-03 of Industry Canada Operation is subject to the following two conditions: (1) this device may not cause interference, and (2) this device
must accept any interference, including interference that may cause undesired operation of the device
The term ‘’IC: ‘’ before the certification/registration number only signifies that the Industry Canada technical specifications were met.
The Ringer Equivalence Number (REN) for this terminal equipment is 0 1 The REN is an indication of the maximum number of devices allowed to be connected to a telephone interface The termination
on an interface may consist of any combination of devices subject only to the requirement that the sum of the RENs of all the devices does not e�ceed five.
The RBRC® seal
The RBRC® Seal on the nickel-cadmium battery indicates that VTech Communications, Inc is voluntarily participating in an industry program to collect and recycle these batteries at
the end of their useful lives, when taken out of service within the United States and Canada
The RBRC® program provides a convenient alternative to placing used nickel-cadmium batteries into the trash or municipal waste, which may be illegal in your area
VTech’s participation in RBRC® makes it easy for you to drop off the spent battery at local retailers participating in the RBRC® program or at authorized VTech product service centers Please call 1-
800-8-BATTERY™ for information on Ni-Cd battery recycling and disposal bans/restrictions in your area VTech’s involvement in this program is part of its commitment to protecting our environment
and conserving natural resources
RBRC® is a registered trademark of Rechargeable Battery Recycling Corporation
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53
Technical specifications
Enhanced 5.8GHz Technology - Dual band transmission combines the best of 5 8GHz and 900MHz technolo-
gies, providing enhanced performance over standard cordless telephones
Frequency control
Crystal controlled
PLL synthesizer
Transmit frequency
Receive frequency
Base: 912 75 - 917 10 MHz
Handset: 5863 80 - 5872 5 MHz
Base: 5863 80 - 5872 5 MHz
Handset: 912 75 - 917 10 MHz
Channels
30
Nominal effective range
Maximum power allowed by FCC and IC Actual operating range may
vary according to environmental conditions at the time of use
Size
Handset: 184mm X 52mm X 41mm
Base: 160mm X 144mm X 104mm (with wall mount)
Charger: 85mm X 78mm X 50mm
Weight
Handset: 130 grams
Charger: 61grams
Base: 347 grams (with wall mount)
Power requirements
Handset: 400mAH Ni-Cd battery
Base: 9V DC @ 300mA
Charger: 9V DC @ 150mA
Memory
Nine speed dial locations; up to 24 digits, 15 characters per location
Directory: 20 memory locations (including the nine speed dial entries);
up to 24 digits, 15 characters per location
Caller ID: 45 memory locations
54
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Index
A
E
O
About call history (caller ID) 26
Answering system operation 29-36
Audible indicators 29
Edit a directory entry 20
Edit a speed dial entry 23
Operating range 17
P
F
Parts checklist 1-3
B
FCC, ACTA and IC regulations 52-53
Parts checklist for ia5865/ia5870
Parts checklist for ia5878/ia5884
Parts checklist for ia5882/ia5890
1
2
3
Battery information 38
H
Belt clip
7
Handset layout
Handset operation 12-13
10
C
R
Caller ID 25
Call screening/intercept 33
Call transfer 15
Handset ringer style
Headset jack 17
9
Reassign locations in speed dial 24
Record a memo 33
Record your announcement 30
Remote access commands 35
Replacing the handset battery 38
Review call history 26
I
Charge the handset battery
8
Check for dial tone
Choose location
Connect power and telephone line
cords
8
If you subscribe to DSL service
Important safety instructions 51
Index 55
7
4
Review your announcement 30
4
Installation
4
S
Install handset battery
5
D
Internet
7
Set handset date and time
9
Delete a directory entry 20
Delete a speed dial entry 24
Delete your announcement 31
Dial a displayed number 27
Dial a number from the directory 21
Dial a speed dial number 24
Directory 18
Set ringer volume
Set the dial mode
Setting the clock 29
Setup the answering system 31
Speed dial 22
Store a call history record in the
directory 27
9
8
L
Language
Limited Warranty 49
8
M
Maintenance 49
Display screen messages 28, 37
Store a directory entry 18
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55
Store a speed dial entry 22
T
Technical specifications 54
Telephone base layout 11
Telephone base operation 14
Telephone operation 10
Temporary tone dialing 15
The RBRC® seal 53
Troubleshooting 39
V
Voice menu 35
Volume 9, 12
56
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VTECH TELECOMMUNICATIONS LTD
A member of THE VTECH GROUP OF COMPANIES
Distributed in the U S A by VTech Communications, Inc Beaverton, Oregon
Distributed in Canada by VTech Telecommunications Canada Ltd , Richmond, B C
Copyright ©2007 for VTECH TELECOMMUNICATIONS LTD
Printed in China
v 06
91-000915-050-100
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User’s manual
www vtechphones com
Models: ia5865/ia5870/
ia5878/ia5882/ia5884/
ia5890
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