VTech Cordless Telephone CS6529 3 User Manual

Complete user’s manual  
w w w.v techphones.com  
Models:  
CS6529/CS6529-14/  
CS6529-15/CS6529-16/  
CS6529-17/CS6529-19/  
CS6529-2/CS6529-25/  
CS6529-26/CS6529-3/  
BC  
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CS6529-4B  
Table of contents  
Tabletop to wall mount installation . . . . . . 5  
Wall mount to tabletop installation . . . . . . 6  
Are you a new cable or VoIP  
subscriber? . . . . . . . . . . . . . . . . . . . . . . 7  
Did you subscribe to voicemail service  
from your telephone service provider?. . . 7  
i
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Table of contents  
Energy-saving charging mode . . . . . . . . 71  
ii  
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Getting started  
Parts checklist  
Your telephone contains the following items. Save your sales receipt and original  
packaging in the event warranty service is necessary.  
Handset  
Charger and  
charger adapter  
Telephone  
line cord  
Telephone base  
(1 for CS6529/CS6529-14/  
CS6529-15/CS6529-16/  
CS6529-17/CS6529-19)  
(2 for CS6529-2/CS6529-25/  
CS6529-26)  
(1 for CS6529-2/  
CS6529-25/CS6529-26)  
(2 for CS6529-3)  
(3 for CS6529-4B)  
(3 for CS6529-3)  
(4 for CS6529-4B)  
Telephone base  
power adapter  
Battery compartment cover  
Wall mount bracket  
Battery  
(1 for CS6529/CS6529-14/  
CS6529-15/CS6529-16/  
CS6529-17/CS6529-19)  
(2 for CS6529-2/CS6529-25/  
CS6529-26)  
(1 for CS6529/CS6529-14/  
CS6529-15/CS6529-16/  
CS6529-17/CS6529-19)  
(2 for CS6529-2/CS6529-25/  
CS6529-26)  
(3 for CS6529-3)  
(3 for CS6529-3)  
(4 for CS6529-4B)  
(4 for CS6529-4B)  
Abridged user’s manual  
Quick start guide  
Abridged user’s manual  
Quick start guide  
To purchase a replacement battery or power adapter, visit our website at  
1
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Getting started  
Telephone base and charger installation  
Install the telephone base and charger as shown below.  
If you subscribe to digital subscriber line (DSL) high-speed Internet service through  
your telephone line, you must install a DSL filter between the telephone line cord and  
telephone wall jack. Contact your DSL service provider for more information about  
DSL filter.  
Telephone wall jack  
Electrical outlet  
(not controlled  
by a wall switch)  
A DSL filter (not  
included) is required  
if you have DSL  
high-speed Internet  
service.  
Electrical outlet  
(not controlled  
by a wall switch)  
The DSL filter must  
be plugged into the  
telephone wall jack.  
Telephone  
base power  
adapter  
Charger  
adapter  
Telephone line cord  
Charger  
Telephone base  
• Use only the power adapters supplied with this product. To order a replacement, visit  
The power adapters are intended to be correctly oriented in a vertical or floor mount  
position. The prongs are not designed to hold the plug in place if it is plugged into a  
ceiling, under-the-table or cabinet outlet.  
• If you subscribe to telephone service from a cable company or a VoIP service provider,  
contact your cable/VoIP service provider for more information.  
2
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Getting started  
Battery installation  
Install the battery as shown below.  
1. Plug the battery connector securely  
into the socket, matching the  
2. Place the battery with the label  
THIS SIDE UP facing up and  
the wires inside the battery  
compartment.  
orientation of the engraved label.  
3. Slide the battery compartment cover  
towards the center of the handset  
until it clicks into place.  
4. Place the handset in the telephone  
base or charger to charge.  
CHARGE light  
remains on  
when charging.  
• If the handset will not be used for a long period of time, disconnect and remove the  
battery to prevent any possible leakage.  
IMPORTANT:  
Check for a dial tone by pressing . If you hear a dial tone, the installation is successful.  
If you do not hear a dial tone:  
• Make sure the installation procedures described above are properly done.  
• It may be a wiring problem. If you have changed your telephone service to  
digital service from a cable company or a VoIP service provider, the telephone line  
may need to be rewired to allow all existing telephone jacks to work. Contact your  
cable/VoIP service provider for more information.  
3
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Getting started  
Battery charging  
Once you have installed the battery, the screen indicates the battery status  
(see the table below). If necessary, place the handset in the telephone base or charger  
to charge the battery. For best performance, keep the handset in the telephone base  
or charger when not in use. The battery is fully charged after 11 hours of continuous  
charging. See the table on page 60 for battery operating times.  
If the screen is blank or displays Put in charger, you need to charge the handset  
without interruption for at least 30 minutes to give the handset enough charge to use  
for a short time. When the battery is low, the handset displays Low battery along  
with a flashing icon. If you are on a call in low battery mode, the handset plays short  
beeps to alert you.  
The following table summarizes the battery charge indicators and actions to take.  
Battery indicators  
Battery status  
Action  
The screen is blank, or  
displays Put in charger and  
flashes.  
The battery has no or very  
little charge. The handset  
cannot be used.  
Charge without interruption  
(at least 30 minutes).  
The screen displays  
Low battery and  
flashes.  
The battery has enough  
charge to be used for a short (about 30 minutes).  
time.  
Charge without interruption  
The screen displays  
HANDSET X.  
The battery is charged.  
To keep the battery charged,  
place it in the telephone  
base or charger when not  
in use.  
If you place the handset in the telephone base or charger without plugging in a battery, the  
screen displays NO BATTERY.  
After you install your telephone or power returns following a power  
Date: MM/DD/YY  
outage, the handset will prompt you to set the date and time.  
For instructions, see Set date and time on page 14. To skip  
ECO  
setting, press CANCEL.  
4
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Getting started  
Installation options  
The telephone comes ready for tabletop use. If you want to mount your telephone  
on a wall, use the provided wall mount bracket to connect with a standard  
dual-stud telephone wall mount plate. If you do not have this wall mount plate, you can  
purchase one from many hardware or consumer electronics retailers. You may need a  
professional to install the wall mount plate.  
Tabletop to wall mount installation  
1. Remove the telephone line cord  
from the telephone wall jack, and  
the telephone base power adapter  
from the electrical outlet  
2. Position the telephone base against  
the wall mount bracket with the  
extended tabs marked B on top.  
Insert the extended tabs marked B on  
the wall mount bracket into the slots  
marked B on the back of the telephone  
base. Push the telephone base down  
until it clicks securely.  
(if necessary).  
3. Route the telephone line cord  
through the hole on the wall  
mount bracket and plug it into the  
telephone wall jack. Route the  
power cord out of the telephone  
base and plug it into an electrical  
outlet not controlled by a  
4. Align the holes on the bracket with  
the standard wall plate and slide the  
bracket down until it locks securely.  
Bundle the telephone line cord  
and power adapter cord neatly  
with twist ties.  
wall switch.  
5
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Getting started  
Wall mount to tabletop installation  
1. If the telephone line cord and power adapter cord are bundled, untie them first.  
2. Slide the wall mount bracket up and remove it from the wall mount plate. Unplug the  
telephone line cord (or DSL filter) from the telephone wall jack. Unplug the power  
adapter from the power outlet.  
3. Slide the telephone base up and remove it from the wall mount bracket.  
4. See Telephone base and charger installation on page 2.  
6
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Getting started  
Are you a new cable or VoIP subscriber?  
If your answer is yes, the existing telephone jacks in your home may no longer work.  
Your cable/VoIP service provider uses a different connection, separate from your old  
traditional telephone service, to connect the modem/router/terminal adapter installed in  
your home.  
To allow all existing telephone jacks to work, contact your telephone service provider  
for solutions, such as rewiring services (fees may apply).  
If your answer is no, your existing telephone jacks will continue to work as normal.  
Conventional  
telephone line jack  
OLD  
Main  
landline  
NEW  
Cable or  
Internet  
Modem/Router/  
Terminal adapter  
Did you subscribe to voicemail service from your telephone  
service provider?  
Your telephone has a built-in answering system and supports voicemail feature offered  
by your telephone service provider (subscription is required, and fees may apply).  
Refer to Answering system and voicemail on page 48 for more details.  
To use the built-in answering system:  
You may see this online Complete user’s manual on how to record your outgoing  
announcement, retrieve messages and other related operations. You may also  
refer to the Abridged user’s manual provided in the product package for  
abbreviated instructions.  
To use the voicemail:  
To retrieve your voicemail messages, you typically dial an access number provided  
by your telephone service provider, and then enter a security code. Contact your  
telephone service provider for instructions on how to configure the voicemail settings  
and listen to messages.  
7
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Getting started  
Handset layout  
CHARGE light  
• On when the handset is charging in the telephone  
base or charger (page 3).  
/ / VOLUME  
• Press to review the directory when the phone is not  
in use (page 32).  
• During a call or message playback, press to increase  
the listening volume (page 21 or page 51).  
• Press to scroll up while in a menu, or reviewing the  
directory, caller ID log or redial list.  
• While entering numbers or names in the directory,  
press to move the cursor to the right.  
REDIAL/PAUSE  
• Press repeatedly to review the last 10 numbers dialed  
(page 22).  
• While dialing or entering numbers, press and hold to  
insert a dialing pause (page 20 or page 30).  
/FLASH  
• Press to make or answer a call (page 20).  
• During a call, press to answer an incoming call  
when you receive a call waiting alert (page 21).  
1
• While reviewing a caller ID log entry, press repeatedly  
to add or remove 1 in front of the caller ID log entry  
before dialing or saving it to the directory (page 39).  
• Press and hold to set or dial your voicemail number  
(page 16 and page 23).  
Dialing keys  
• Press to enter numbers or characters.  
• Press to answer an incoming call (page 20).  
TONE  
• While on a call, press to switch to tone dialing  
temporarily when using pulse service (page 22).  
• Press to make or answer a call using the handset  
speakphone (page 20).  
• During a call, press to switch between the handset  
speakerphone and the cordless handset (page 20).  
8
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Getting started  
Handset layout  
CID/ /VOLUME  
• Press to review the caller ID log when the phone is  
not in use (page 38).  
• During a call or message playback, press to  
decrease the listening volume (page 21 or page 51).  
• Press to scroll down while in a menu, or reviewing  
the directory, caller ID log or redial list.  
• While entering numbers or names in the directory,  
press to move the cursor to the left.  
MENU/SELECT  
• Press to show the menu (page 11).  
• While in a menu, press to choose an item, or save an  
entry or setting.  
OFF/CANCEL  
• During a call, press to hang up.  
• While the handset is ringing, press to silence the  
ringer temporarily (page 21).  
• Press and hold to erase the missed call indicator  
when the phone is not in use (page 37).  
• While in a menu, press to return to the previous  
menu, or press and hold to return to idle mode,  
without making changes.  
MUTE/DELETE  
• While on a call, press to mute the microphone  
(page 21).  
• While using the dialing keys, press to delete digits or  
characters (page 20 and page 30).  
• While the handset is ringing, press to silence the  
ringer temporarily (page 21).  
• When reviewing the directory, caller ID log or redial  
list, press to delete the displayed entry (page 33,  
page 41 or page 22).  
QUIET#  
• Press and hold to set and turn on the quiet mode, or  
turn it off (page 13).  
• Press repeatedly to show other dialing options when  
reviewing a caller ID log entry (page 39).  
INT  
• Press to start an intercom conversation or transfer a  
call (for multi-handset models only) (page 27).  
9
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Getting started  
Telephone base layout  
Message window  
• Shows the number of messages, and other  
information of the answering system or  
telephone base (page 53).  
/REPEAT  
• Press to repeat the playing  
message (page 51).  
X/DELETE  
• Press twice to play the  
previous message (page 51).  
• Press to delete the message  
currently playing (page 51).  
IN USE light  
• When the phone is not in  
use, press twice to delete all  
previously reviewed messages  
(page 52).  
• Flashes when there is an  
incoming call, or another  
telephone sharing the same  
line is in use.  
/SKIP  
• Flashes when handsets are  
being deregistered.  
• Press to skip to the next  
message (page 51).  
• On when a handset is in use.  
• On when the answering  
system is answering a call.  
/PLAY/STOP  
• Press to play messages  
(page 51).  
• On when a handset is being  
registered.  
• Press to stop message  
playback (page 51).  
FIND HANDSET  
• Press to page all system  
handsets (page 25).  
VOL+ and VOL-  
• Press to adjust the volume  
during message playback  
(page 51).  
ANS ON/OFF  
• Press to turn the answering  
system on or off (page 44).  
• When the phone is not in use,  
press to adjust the telephone  
base ringer volume (page 12).  
10  
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Telephone settings  
Using the menu  
You can use a cordless handset to change the telephone settings.  
In the ringers menu, you can select the ringer tones and adjust the ringer volume for  
incoming calls.  
In the settings menu, you can change the settings for LCD language, voicemail  
number, voicemail indicators, key tone, home area code and dial mode.  
Go to Answering system settings (from page 42 to page 47) for instructions to  
change the answering system settings.  
To enter the handset menu:  
1. Press MENU when the phone is not in use.  
2. Press or until the handset displays the desired  
feature menu.  
3. Press SELECT to enter that menu.  
• To return to the previous menu, press CANCEL.  
• To return to idle mode, press and hold CANCEL.  
Handset ringer volume  
You can adjust the ringer volume or turn the ringer off on each handset. When the  
ringer is turned off, the handset displays and Ringer off.  
1. Press MENU when the handset is not in use.  
Ringers  
2. Press or until the handset displays Ringers,  
ECO  
then press SELECT.  
3. The handset displays Ringer volume, then press  
SELECT again.  
Ringer volume  
4. Press or to sample each ringer volume level.  
ECO  
5. Press SELECT to save your selection. You hear a  
confirmation tone.  
Volume:  
The ringer volume also determines the ringer volume for  
intercom calls. If the ringer volume is set to off, that handset  
ECO  
is silenced for all incoming calls except paging tone.  
11  
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Telephone settings  
Telephone base ringer volume  
+
-
Press VOL or VOL on the telephone base to adjust the  
ringer volume when the phone is not in use.  
When you set the ringer volume to zero, the base ringer is off  
and the telephone base announces, “Base ringer is off.”  
Ringer tone  
You can choose from different ringer tones on each handset.  
1. Press MENU when the handset is not in use.  
Ringers  
2. Press or until the handset displays Ringers,  
ECO  
then press SELECT.  
3. Press or until the handset displays Ringer tone,  
then press SELECT.  
Ringer tone  
4. The handset displays Tone: with the current setting  
ECO  
displayed. Press or to sample each ringer tone.  
5. Press SELECT to save your selection. You hear a  
confirmation tone.  
Tone: 1  
If you turn off the ringer volume, you will not hear ringer  
tone samples.  
ECO  
12  
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Telephone settings  
Quiet mode  
You can turn on the quiet mode for a period of time (1-12 hours). During this period,  
all tones (except paging tone) and call screening are muted.  
When you turn on the quiet mode, the answering system turns on automatically. When  
the quiet mode duration expires, the answering system remains on.  
To set the duration and turn on the quiet mode:  
1. Press and hold QUIET when the handset is not in use.  
#
2. The handset displays Quiet: _ _ hours. Use the dialing  
keys (0-9) to enter the desired duration (1-12).  
3. Press SELECT to save. You hear a confirmation tone.  
The handset displays Quiet mode on, ANS ON and  
.
The ANS ON/OFF light on the telephone base turns on.  
To turn off the quiet mode:  
Quiet: __ hours  
[1-12]  
• Press and hold QUIET# when the handset is not in use. The  
ECO  
handset displays Quiet mode off briefly and then returns to idle.  
When you change the settings of the ringer tone, handset  
ringer volume or telephone base ringer volume, you can still hear the  
samples even if the quiet mode is on.  
Quiet mode on  
ECO  
ANS ON  
10:15PM  
12/25  
Quiet mode off  
ECO  
ANS ON  
10:15PM  
12/25  
13  
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Telephone settings  
Set date and time  
The answering system announces the date and time of each message prior to  
playing it. Before using the answering system, set the date and time as follows. If you  
subscribe to caller ID service, the day, month and time are set automatically with each  
incoming call. However, the year must be correct so that the day of the week can be  
calculated from the caller ID information.  
1. Press MENU when the handset is not in use.  
Set date/time  
2. Press or until the handset displays Set date/time,  
ECO  
then press SELECT.  
3. Press or to select the month then press SELECT,  
or use the dialing keys to enter a two-digit number (01-12).  
Date: MM/DD/YY  
4. Press or to select the date then press SELECT,  
ECO  
or use the dialing keys to enter a two-digit number (01-31).  
5. Press or to select the year then press SELECT,  
or use the dialing keys to enter a two-digit number (00-99)  
Time: HH:MM --  
then press SELECT.  
ECO  
6. Press or to select the hour then press SELECT,  
or use the dialing keys to enter a two-digit number (01-12).  
7. Press or to select the minute then press SELECT,  
or use the dialing keys to enter a two-digit number (00-59).  
8. Press or to select AM or PM.  
9. Press SELECT to save the settings. You hear a confirmation tone.  
• If the date and time are not set when a message is recorded, the system announces,  
“Time and date not set,” before each message plays.  
• The phone plays two beeps if you enter an invalid number.  
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Telephone settings  
LCD language  
You can select English, French or Spanish to be used in all screen displays.  
1. Press MENU when the handset is not in use.  
Settings  
2. Press or until the handset displays Settings,  
ECO  
then press SELECT.  
3. Press SELECT to choose LCD language.  
LCD language  
4. Press or to choose English, Français or Español,  
then press SELECT.  
ECO  
• The screen displays Set English? when you  
choose English.  
English  
• The screen displays Set Francais? when you  
choose Français.  
ECO  
• The screen displays Set Espanol? when you  
choose Español.  
5. Press SELECT to save your selection. You hear a confirmation tone.  
If you accidentally change the LCD language to French or Spanish, you can reset it to  
.
English easily by pressing MENU then entering 364#  
15  
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Telephone settings  
Voicemail number  
If you subscribe to voicemail service offered by your telephone service provider,  
you can save the voicemail number to  
When you want to retrieve voicemail messages, press and hold  
telephone service provider for more information and assistance about using your  
voicemail service.  
1 on each handset for easy access.  
1. Contact your  
To set your voicemail number:  
1. Press and hold  
1 when the phone is not in use.  
2. Use the dialing keys to enter the voicemail number (up to  
30 digits).  
• Press or to move the cursor to the left or right.  
• Press DELETE to erase a digit.  
• Press and hold DELETE to erase all digits.  
• Press and hold PAUSE to insert a dialing pause (a P appears).  
3. Press SELECT to save. Then the handset dials the saved voicemail number.  
-OR-  
1. Press MENU when the handset is not in use.  
Settings  
2. Press or to scroll to Settings, then press SELECT.  
ECO  
3. Press or to scroll to Voicemail #, then press SELECT.  
4. Use the dialing keys to enter the voicemail number  
Voicemail #  
(up to 30 digits).  
• Press or to move the cursor to the left or right.  
• Press DELETE to erase a digit.  
• Press and hold DELETE to erase all digits.  
ECO  
Voicemail #  
-
• Press and hold PAUSE to insert a dialing pause  
ECO  
(a P appears).  
5. Press SELECT to save. The handset displays VM # saved  
and the stored number. You hear a confirmation tone.  
16  
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Telephone settings  
Clear voicemail  
If you subscribe to voicemail service offered by your telephone service provider,  
the handsets display New voicemail and  
when you have new voicemail  
messages. Contact your telephone service provider for more information about  
using your voicemail service.  
After you have listened to all new voicemail messages, the indicators on the handsets  
turn off automatically.  
Use the clear voicemail feature when the telephone indicates that there is new  
voicemail but there are none (for example, when you have accessed your voicemail  
while away from home). The clear voicemail feature only turns off the indicators;  
it does not delete your voicemail messages. As long as you have new voicemail  
messages, your telephone service provider continues to send the signal to turn on  
the indicators.  
To manually turn off these indicators:  
Settings  
1. Press MENU when the handset is not in use.  
ECO  
2. Press or until the handset displays Settings,  
then press SELECT.  
Clr voicemail  
3. Press or until the handset displays Clr voicemail,  
then press SELECT. The handset displays Reset VM Icon?  
ECO  
4. Press SELECT to save your selection. You hear a  
confirmation tone.  
Reset VM Icon?  
Your telephone service provider may alert you of new messages  
with a stutter (broken) dial tone. Contact your telephone service  
ECO  
provider for details.  
17  
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Telephone settings  
Key tone  
You can turn the key tone on or off for each handset.  
Settings  
If you turn the key tone on, the handset beeps with each key  
press. If you turn the key tone off, there are no beeps when you  
press the handset keys.  
ECO  
1. Press MENU when the handset is not in use.  
Key tone  
2. Press or until the handset displays Settings,  
ECO  
then press SELECT.  
3. Press or  
then press SELECT.  
Key tone,  
until the handset displays  
Key tone:On  
4. Press or to choose Key tone:On or Key tone:Off.  
ECO  
5. Press SELECT to save your selection. You hear a  
confirmation tone.  
Home area code  
If you dial local calls using only seven digits (area code not required), you can program  
your home area code so that when you receive a call within your local area, the  
telephone number is automatically stored in the caller ID log without the area code.  
1. Press MENU when the phone is not in use.  
Settings  
2. Press or until the handset displays Settings,  
ECO  
then press SELECT.  
3. Press or until the handset displays Home area code,  
then press SELECT.  
Home area code  
4. Use the dialing keys (0-9) to enter the desired home  
ECO  
area code.  
• Press DELETE to delete a digit.  
Home area code  
• Press and hold DELETE to delete all digits.  
---  
5. Press SELECT to save. You hear a confirmation tone.  
ECO  
If, in the future, your telephone service provider requires you to dial  
the area code when making a local call, or, if you move to a location  
that requires it, follow the steps above to delete the home area code  
you have already programmed. After you have deleted the home  
area code, _ _ _ appears.  
18  
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Telephone settings  
Dial mode  
The dial mode is preset to touch-tone dialing. If you have pulse  
(rotary) service, you must change the dial mode to pulse dialing  
before using the telephone to make a call.  
Settings  
ECO  
1. Press MENU when the phone is not in use.  
2. Press or until the handset displays Settings,  
Dial mode  
then press SELECT.  
ECO  
3. Press or until the handset displays Dial mode,  
then press SELECT.  
4. Press or to choose Touch-tone or Pulse.  
Touch-tone  
5. Press SELECT to save your selection. You hear a  
ECO  
confirmation tone.  
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Telephone operation  
Make a call  
1. Press  
or on the handset.  
2. When you hear a dial tone, dial the number with the dialing  
keys (0-9).  
• The screen displays the elapsed time as you talk (in hours,  
minutes and seconds).  
• While entering numbers, press and hold PAUSE to insert a  
dialing pause (a P appears).  
Predial a call  
1. Enter the number with the dialing keys (0-9).  
2. Press  
or to dial.  
• The screen displays the elapsed time as you talk (in hours, minutes and seconds).  
• While predialing, press DELETE or CANCEL to backspace and delete; press and hold  
PAUSE to insert a dialing pause (a P appears).  
Answer a call  
• Press  
,
or any dialing key (0-9, TONE or QUIET ).  
#
End a call  
• Press OFF or put the handset to the telephone base or charger.  
Speakerphone  
During a call, press to switch between speakerphone and  
normal handset use.  
When the speakerphone is active, the handset  
displays Speaker.  
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Telephone operation  
Volume  
During a call, press /VOLUME or /VOLUME to adjust  
the listening volume.  
When the volume reaches the minimum or maximum setting,  
you hear two beeps.  
The handset earpiece and speakerphone volume settings  
are independent.  
Mute  
The mute function allows you to hear the other party but the other party cannot  
hear you.  
• During a call, press MUTE. The handset displays Muted until the  
Muted  
mute function is turned off.  
ECO  
• Press MUTE again to resume the conversation. The handset  
displays Microphone on briefly.  
10:15PM  
12/25  
Call waiting  
When you subscribe to call waiting service from your telephone service provider, you  
hear an alert tone if there is an incoming call while you are already on another call.  
• Press FLASH to put the current call on hold and take the new call.  
• Press FLASH at any time to switch back and forth between calls.  
Temporary ringer silencing  
When the telephone is ringing, you can temporarily silence the ringer of the handset  
or telephone base without disconnecting the call. The next call rings normally at the  
preset volume.  
To silence the handset ringer:  
• Press OFF or MUTE, then displays and Ringer muted  
Ringer muted  
displays briefly.  
ECO  
To silence the telephone base ringer:  
-
• Press VOL .  
Each handset and the base ring when there is an incoming call unless the ringer volume  
of that device is turned off.  
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Telephone operation  
Temporary tone dialing  
If you have pulse (rotary) service only, you can switch from pulse to touch-tone dialing  
temporarily during a call. This is useful if you need to send touch-tone signals to  
access your telephone banking or long distance services.  
1. During a call, press TONE .  
2. Use the dialing keys to enter the number. The telephone sends touch-tone signals.  
3. The telephone automatically returns to pulse dialing mode after you end the call.  
Redial  
Each handset stores the last 10 telephone numbers dialed.  
• When there are already 10 entries, the oldest entry is deleted to make room for the  
new entry.  
• Entries are in reverse chronological order.  
• The handset plays two beeps when you reach the end or beginning of the redial list,  
or when you access the redial list with no records.  
To review and dial a redial entry:  
1. Press REDIAL when the phone is not in use.  
2. Press  
,
or REDIAL repeatedly until the desired  
entry displays.  
3. Press  
or to dial.  
-OR-  
1. Press  
or when the phone is not in use.  
2. Press REDIAL and then press  
,
or REDIAL repeatedly  
Redial #2/10  
until the desired entry displays.  
800-595-9511  
ECO  
3. Press SELECT to dial.  
To delete a redial entry:  
1. Press REDIAL when the handset is not in use.  
2. Press or REDIAL repeatedly to browse to the desired entry.  
,
3. Press DELETE to delete the displayed number. You hear a confirmation tone.  
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Telephone operation  
Check voicemail  
Press and hold  
1 to dial your voicemail number.  
See Voicemail number on page 16.  
Chain dialing  
Use this feature to initiate a dialing sequence from numbers stored in the directory,  
caller ID log or redial list while you are on a call. Chain dialing can be useful if you wish  
to access other numbers (such as bank account numbers or access codes) from the  
directory, caller ID log or redial list.  
To access a number in the directory:  
1. Press MENU while on a call.  
2. Press SELECT to choose Directory.  
3. Press or to scroll to the desired entry.  
4. Press SELECT to dial the displayed number.  
To access a number in the caller ID log:  
1. Press MENU while on a call.  
2. Press or to scroll to Caller ID log, then press SELECT.  
3. Press or to scroll to the desired entry.  
4. Press SELECT to dial the displayed number.  
To access a number on the redial list:  
1. Press REDIAL while on a call.  
2. Press  
,
or REDIAL repeatedly to browse to the desired entry.  
3. Press SELECT to dial the displayed number.  
Press CANCEL to exit the directory, caller ID log or redial list when you are on a call.  
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Telephone operation  
Web address  
Web address  
Use this feature to view the VTech website address.  
1. Press MENU when the handset is not in use.  
ECO  
2. Press or until the handset displays Web address,  
then press SELECT. The handset displays the VTech  
website address.  
ECO  
Transfer a call  
.com  
While on an outside call, you can transfer the call from one  
handset to another.  
ECO  
1. During a call, press MENU.  
2. Press or to scroll to Transfer, then press SELECT.  
• If you have two handsets, your handset displays  
Transfer  
Calling HS X and then Transferred.  
ECO  
• If you have three or more handsets, your handset  
displays Transfer to: Use the dialing keys to select a  
destination handset. Your handset displays Calling HS X  
and then Transferred.  
Transfer to:  
The destination handset rings and its screen displays  
ECO  
Incoming call.  
3. To answer on the destination handset, press  
,
,
Calling HS X  
or any dialing key (0-9, TONE or QUIET ) on the  
#
destination handset.  
ECO  
• If the destination handset does not answer the call within  
30 seconds, the call will be reverted to the originating handset.  
If you do not press  
,
, or any dialing key (0-9, TONE or  
Transferred  
QUIET ) on your handset to reconnect the outside call within  
#
30 seconds, the call ends automatically.  
ECO  
• If the destination handset is in the directory or caller ID log, or is  
out of range, the originating handset displays Unable to call  
and then reconnects to the outside call.  
Incoming call  
ECO  
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Telephone operation  
Find handset  
Use this feature to find all system handsets.  
To start paging:  
• Press FIND HANDSET on the telephone base when not  
in use. All idle handsets ring and display Paging  
.
**  
**  
To end paging:  
• Press FIND HANDSET on the telephone base.  
-OR-  
• Press  
,
, OFF or any dialing key (0-9, TONE or QUIET ) on a handset.  
#
-OR-  
• Place the handset in the telephone base or charger.  
• Do not press and hold FIND HANDSET for more than 4 seconds. It may lead to  
handset deregistration.  
• Press MUTE to turn off the ringer of a handset temporarily. Paging tone continues on  
all other handsets.  
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Multiple handset use  
Join a call in progress  
You can use up to two handsets at the same time on an outside call.  
You can buy additional expansion handsets (CS6509/CS6509-14/CS6509-15/  
CS6509-16/CS6509-17/CS6509-19) for this telephone base. You can register up to  
five handsets to the telephone base.  
To share an outside call:  
• When a handset is already on a call and you would like to join the call, press  
or on the other handset.  
• To exit the call, press OFF or place the handset in the telephone base or charger.  
The call continues until both handsets hang up.  
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Multiple handset use  
Intercom  
Use the intercom feature for conversations between two handsets. You can buy  
additional expansion handsets (CS6509/CS6509-14/CS6509-15/CS6509-16/  
CS6509-17/CS6509-19) for this telephone base. You can register up to five handsets  
to the telephone base.  
1. Press INT on your handset when not in use.  
Calling HS X  
• If you have only one handset, your handset displays  
ECO  
INT needs 2 HS.  
• If you have two handsets, your handset displays  
Calling HS X.  
HS X is calling  
• If you have three or more handsets, your handset displays  
ECO  
Intercom to. Use the dialing keys to enter a destination  
handset. Your handset displays Calling HS X.  
The destination handset rings and its screen displays  
HS X is calling.  
Intercom  
ECO  
2. To answer the intercom call, press  
,
, INT or any dialing key  
(0-9, TONE or QUIET ) on the destination handset.  
#
Both handsets now display Intercom.  
3. To end the intercom call, press OFF or place the handset back in the telephone  
base or charger. Both handsets now display Intercom ended.  
• You can cancel the intercom call before it is answered by pressing OFF or INT on the  
originating handset.  
• If the destination handset does not answer the intercom call within 100 seconds, is  
accessing the answering system, is on a call or out of range, the originating handset  
displays Unable to call and returns to idle mode.  
• Press OFF or MUTE on the destination handset to temporarily silence the intercom ringer.  
• You can use four handsets on two pairs of intercom calls. For example, when four  
handsets are used on two pairs of intercom calls, use the fifth handset for an outside call.  
• If there is an incoming call while the originating handset displays Calling HS X,  
the intercom request will be stopped and the screen displays Incoming call.  
Answer an incoming call during an intercom call  
When you receive an outside call during an intercom call, there is an alert tone.  
• To answer the outside call, press . The intercom call ends automatically.  
• To end the intercom call without answering the outside call, press OFF.  
The telephone continues to ring.  
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Multiple handset use  
Call transfer using intercom  
Use the intercom feature to transfer an outside call to another  
system handset.  
Intercom to  
ECO  
1. During a call, press INT.  
• If you have two handsets, the outside call is put on hold  
and your handset displays Calling HS X.  
Calling HS X  
• If you have three or more handsets, your handset displays  
Intercom to. Use the dialing keys to enter a handset  
number. The outside call is put on hold and your handset  
displays Calling HS X.  
ECO  
HS X is calling  
The destination handset rings and its screen displays  
ECO  
HS X is calling.  
2. To answer the intercom call on the destination handset, press  
,
, INT or any dialing key (0-9, TONE or QUIET ).  
#
Intercom  
The outside call is still on hold and both handsets now display  
Intercom. You can now have a private conversation with the  
destination handset.  
ECO  
• To cancel the intercom call before it is answered, press OFF,  
or INT on your handset.  
• If the destination handset does not answer within 100 seconds, is in use, on a call or is  
out of range, the originating handset displays Unable to call and then reconnects to the  
outside call.  
3. From this intercom call, you have the following options:  
• You can let the destination handset join you on the outside call in a  
three-way conversation. Press and hold INT on the originating handset.  
• You can transfer the call. Press OFF, or place your handset back in the  
telephone base or charger. Your handset displays Transferred. The destination  
handset is then connected to the outside call.  
• You can press INT to switch between the outside call (Outside call displays) and  
the intercom call (Intercom displays).  
• The destination handset can end the intercom call by pressing OFF, or by placing  
the handset back in the telephone base or charger. The outside call continues  
with the original system handset.  
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Directory  
About the directory  
The directory can store up to 50 entries which are shared by all  
system handsets. Each entry may consist of a phone number up  
to 30 digits and a name up to 15 characters.  
Directory empty  
ECO  
• Directory entries are shared by all system handsets.  
Any modifications made on one handset apply to all  
system handsets.  
Directory full  
• When you access the directory without records, the screen  
ECO  
displays Directory empty.  
• When the directory is full and you try to save an entry,  
Number repeated  
the screen displays Directory full.  
ECO  
• When you try to save an entry already stored in the directory,  
the screen displays Number repeated.  
• When the telephone number in the directory exceeds 15 digits,  
a dash appears after the 14th digit, and the remaining digits are  
displayed after two seconds beginning with a dash.  
Mike Smith  
12345678901234  
ECO  
-
• Only one handset can review the directory at a time. When a  
handset tries to enter the directory while another handset is  
already in it, Not available appears.  
Mike Smith  
-567  
ECO  
Not available  
ECO  
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Directory  
Add a directory entry  
1. Press MENU when the phone is not in use.  
2. Press or to scroll to Directory, then press SELECT.  
3. Press SELECT to choose Add contact.  
Directory  
ECO  
4. When Enter number displays, use the dialing keys to enter a  
Add contact  
number (up to 30 digits).  
• Press or to move the cursor to the left or right.  
• Press DELETE to backspace and erase a digit.  
• Press and hold DELETE to erase all digits.  
ECO  
Enter number  
• Press and hold PAUSE to enter a dialing pause  
-
ECO  
(a P appears).  
-OR-  
Enter name  
Copy a number from the redial list by pressing REDIAL.  
Then press  
,
or REDIAL repeatedly to find the desired  
ECO  
number. Press SELECT to copy the number.  
5. Press SELECT to move on to the name.  
Mike_  
6. When Enter name displays, use the dialing keys to enter a  
name (up to 15 characters). Each time you press a key, the  
character on that key appears. Additional key presses produce  
other characters on that key. Press the key repeatedly until the  
desired character appears. The first character of each word  
is capitalized.  
ECO  
• Press or to move the cursor to the left or right.  
• Press 0 to add a space.  
• Press DELETE to backspace and erase a character.  
• Press and hold DELETE to erase all characters.  
7. Press SELECT to confirm. The screen displays Saved and then you hear a  
confirmation tone.  
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Directory  
Add a directory entry  
-OR-  
1. Use the dialing keys to enter a number (up to 30 digits)  
when the phone is not in use. Press SELECT. The handset  
displays Enter number.  
Enter number  
800-569-9511  
ECO  
-
• Press or to move the cursor to the left or right.  
• Press DELETE to backspace and erase a digit.  
• Press and hold DELETE to erase all digits.  
Enter name  
ECO  
• Press and hold PAUSE to enter a dialing pause  
(a P appears).  
Mike_  
-OR-  
Copy a number from the redial list by pressing REDIAL.  
ECO  
Then press  
,
or REDIAL repeatedly to find the desired  
number. Press SELECT to copy the number.  
2. Press SELECT to move on to the name.  
3. When Enter name displays, use the dialing keys to enter a name (up to  
15 characters). Each time you press a key, the character on that key appears.  
Additional key presses produce other characters on that key. Press the key  
repeatedly until the desired character appears. The first character of each word  
is capitalized.  
• Press or to move the cursor to the left or right.  
• Press 0 to add a space.  
• Press DELETE to backspace and erase a character.  
• Press and hold DELETE to erase all characters.  
4. Press SELECT to confirm. The screen displays Saved and then you hear a  
confirmation tone.  
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Directory  
Review and dial from the directory  
Entries are sorted alphabetically.  
1. Press when the phone is not in use. The screen displays  
Review  
Entries in DIR X and then the first entry in the directory.  
ECO  
2. Press or to browse. When the desired entry displays,  
press  
or  
to dial.  
-OR-  
Entries in DIR  
8
1. Press MENU when the phone is not in use.  
ECO  
2. Press or to scroll to Directory then press SELECT.  
3. Press or to scroll to Review and then press SELECT.  
The screen displays Entries in DIR X and then the first entry  
in the directory.  
Mike Smith  
800-595-9511  
ECO  
4. Press or to browse. When the desired entry displays,  
press  
or  
to dial.  
Alphabetical search  
To start an alphabetical search:  
1. Press when the phone is not in use. The screen displays Entries in DIR X  
and then the first entry in the directory.  
-OR-  
i. Press MENU when the phone is not in use.  
ii. Press or to scroll to Directory, then press SELECT.  
iii. Press or to scroll to Review, then press SELECT. The screen displays  
Entries in DIR X and then the first entry in the directory.  
2. Use the dialing keys to enter the letter associated with the name. For example,  
if you have entries for Jenny, Jessie, Kristen and Laura in your directory, press 5  
(JKL) once to see Jenny (when Jenny displays, press to see Jessie), twice to  
see Kristen, or three times to see Laura. If there is no name entry matching your  
search, the next closest match in alphabetical order appears. If necessary, press  
or to browse.  
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Directory  
Edit a directory entry  
1. Search for the desired entry in the directory (see  
Review and dial from the directory or Alphabetical search on page 32).  
2. When the desired entry appears, press SELECT. The screen  
Edit number  
displays Edit number and the stored number.  
800-595-9511_  
ECO  
3. Use the dialing keys to edit the number.  
• Press DELETE to backspace and erase a digit.  
• Press and hold DELETE to erase the entire entry.  
• Press or to move the cursor to the left or right.  
• Press and hold PAUSE to insert a dialing pause (a P appears).  
4. Press SELECT to move on to edit the name. The screen  
Edit name  
displays Edit name and then the stored name.  
ECO  
5. Use the dialing keys to edit the name (up to 15 characters).  
Additional key presses show other characters of that  
particular key.  
Mike Smith_  
• Press DELETE to backspace and erase a character.  
• Press and hold DELETE to erase the entire entry.  
• Press or to move the cursor to the left or right.  
• Press 0 to add a space.  
ECO  
6. Press SELECT to confirm. The screen displays Saved and then you hear a  
confirmation tone.  
Delete a directory entry  
Delete contact?  
800-595-9511  
1. Search for the desired entry in the directory (see  
Review and dial from the directory or Alphabetical search  
on page 32).  
ECO  
2. When the desired entry appears, press DELETE. The screen  
Deleting...  
displays Delete contact? and the number.  
ECO  
3. Press SELECT to confirm. The screen displays Deleting ...  
and then Contact deleted. You hear a confirmation tone.  
Contact deleted  
ECO  
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Directory  
Speed dial  
You can copy up to 9 directory entries into the speed dial locations (0 and 2-9) so that  
you can dial these numbers using fewer keys than usual.  
The speed dial memory locations are stored in the telephone base and are shared by  
all handsets. Changes made to the speed dial entries on one handset apply to all.  
Assign a speed dial entry  
1. Press MENU when the phone is not in use.  
0:<Unassigned>  
2. Press or to scroll to Directory, then press SELECT.  
ECO  
3. Press or to scroll to Speed dial, then press SELECT.  
4. Press or or the dialing keys (0 or 2-9) to choose the  
Copy from DIR...  
desired speed dial location.  
5. Press SELECT. The screen displays Copy from DIR...  
ECO  
and then the first entry in the directory.  
6. Press or to browse to the desired entry.  
Mike Smith  
-OR-  
800-569-9511  
ECO  
Use the alphabetical search to find the desired entry  
(see page 32).  
7. Press SELECT to save. You hear a confirmation. The name  
0:Mike Smith  
(up to 12 characters) appears in the selected speed  
dial location.  
ECO  
• If the directory is empty, when you press SELECT in Step 5,  
the screen displays Directory empty.  
• If the speed dial location you selected is occupied, the new directory  
entry you selected replaces the old one. Take caution not to replace  
entries you do not wish to delete from the speed dial locations.  
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Directory  
Reassign a speed dial entry  
1. Press MENU when the phone is not in use.  
Directory  
2. Press or to scroll to Directory, then press SELECT.  
3. Press or to scroll to Speed dial, then press SELECT.  
ECO  
4. Press or , or use the dialing keys to choose the speed dial  
location you want to reassign.  
Speed dial  
5. Press SELECT twice. The screen displays Reassign SD.  
ECO  
6. Press SELECT. The screen displays Copy from DIR... and  
then the first entry of the directory.  
Reassign SD  
7. Press or to browse to the desired entry.  
ECO  
-OR-  
Use the alphabetical search to find the desired entry  
(see page 32).  
Copy from DIR...  
8. Press SELECT to save. You hear a confirmation. The name  
ECO  
(up to 12 characters) appears in the selected speed dial location.  
Dial a speed dial number  
• Press and hold a dialing key (0 or 2-9) to dial the number stored in the corresponding  
speed dial location.  
When the speed dial location is empty, the screen displays the speed dial list.  
See Assign a speed dial entry on page 34 to add a new entry.  
Delete a speed dial entry  
Directory  
1. Press MENU when the phone is not in use.  
ECO  
2. Press or to scroll to Directory, then press SELECT.  
3. Press or to scroll to Speed dial, then press SELECT.  
Speed dial  
4. Press or , or use the dialing keys to choose the desired  
ECO  
speed dial location, then press DELETE. The screen displays  
Clear SD #X?  
5. Press SELECT to confirm. You hear a confirmation tone.  
Clear SD #X?  
Deleting the speed dial entries does not affect the entries in  
ECO  
the directory.  
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Caller ID  
About caller ID  
This product supports caller ID services provided by most telephone service providers.  
Depending on your service subscription, you may see the caller’s number, or the  
caller’s name and number that are sent by your telephone service provider after the  
first or second ring. Caller ID allows you to see the name, number, date and time  
of calls.  
Information about caller ID with call waiting  
Caller ID with call waiting lets you see the name and telephone number of the caller  
before answering the telephone, even while on another call.  
It may be necessary to change your telephone service to use this feature. Contact  
your telephone service provider if:  
• You have both caller ID and call waiting, but as separate services (you may need to  
combine these services).  
• You have only caller ID service, or only call waiting service.  
• You do not subscribe to caller ID or call waiting services.  
There are fees for caller ID services. In addition, services may not be available in  
all areas.  
This product can provide information only if both you and the caller are in areas  
offering caller ID service and if both telephone service providers use compatible  
equipment. The time and date, along with the call information, are from the telephone  
service provider.  
You can use this product with regular caller ID service, or you can use this product’s  
other features without subscribing to caller ID or combined caller ID with call  
waiting service.  
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Caller ID  
Caller ID log  
If you subscribe to caller ID service, information about each caller will appear after the  
first or second ring. If you answer a call before the caller information appears on the  
screen, it will not be saved in the caller ID log.  
• The caller ID log stores up to 50 entries. Each entry has up to 24 digits for the phone  
number and 15 characters for the name. If the telephone number has more that  
15 digits, only the last 15 digits appear. If the name has more than 15 characters,  
only the first 15 characters are shown and saved in the caller ID log.  
• You can review, redial and copy an entry into the directory.  
• Entries appear in reverse chronological order.  
• When the caller ID log is full, the oldest entry is deleted to make room for new  
incoming call information.  
• XX missed calls displays when you have incoming calls that have not  
been answered.  
• Call log empty displays when you access the caller ID log without records.  
• Caller ID log entries are shared by all system handsets. Any deletions made on one  
handset are reflected on all other handsets.  
• Only one handset can review the caller ID log at a time. If a handset tries to enter the  
caller ID log while another handset is already in it, Not available displays.  
• For caller ID log entries with numbers between 16 and 24 digits, in order to view the  
entire number, you must save the entry to the directory (see page 40).  
• If the phone number has more than 24 digits, it will not be saved or shown in the  
caller ID log.  
Missed call indicator  
When you have incoming calls that have not been answered,  
the handset displays XX missed calls.  
XX missed calls  
ECO  
Each time you review a caller ID log entry marked NEW,  
the number of missed calls decreases by one.  
10:15PM  
12/25  
When you have reviewed all the missed calls, the missed call  
indicator no longer displays.  
Mike Smith  
595-9511  
ECO  
If you do not want to review the missed calls one by one,  
press and hold CANCEL on the idle handset to erase the missed  
call indicator. All the entries are then considered old and kept in the  
caller ID log.  
NEW  
10:15PM  
12/25  
37  
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Caller ID  
Memory match  
When the incoming telephone number matches the last seven digits of a telephone  
number in your directory, the name that appears on the screen matches the  
corresponding name in your directory.  
For example, if Linda Jones calls, her name appears as Linda if this is how you  
entered it into your directory.  
The number shown in the caller ID log is in the format sent by the telephone service  
provider. The telephone service provider usually delivers 10-digit phone numbers (area  
code plus telephone number). If the phone number of the caller does not match a number  
in your directory, the name will appear as it is delivered by the telephone service provider.  
Review and dial from the caller ID log  
1. Press CID when the phone is not in use. The handset displays  
Caller ID log  
Entries in CID X and then the first entry in the caller ID log.  
ECO  
2. Press or to browse.  
3. When the desired entry displays, press  
-OR-  
or to call.  
Review  
1. Press MENU when the phone is not in use.  
ECO  
2. Press or to scroll to Caller ID log then press SELECT.  
3. Press SELECT to choose Review.  
Entries in CID  
4. Press or to browse.  
48  
ECO  
5. When the desired entry displays, press  
or to call.  
You hear a double beep when you reach the beginning or end of  
the caller ID log.  
Mike Smith  
800-595-9511  
ECO  
10:15PM  
12/25  
38  
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Caller ID  
View dialing options  
Although the caller ID log entries received have  
10 digits (the area code plus the seven-digit number),  
in some areas, you may dial only the seven digits, or a  
1 plus the seven digits, or a 1 plus the area code plus  
the seven digits. You can change the number of digits  
that you dial from the caller ID log and store the new  
number to the directory.  
Mike Smith  
800-595-9511  
ECO  
10:15PM  
12/25  
Press #  
Press #  
Press #  
Press #  
-OR-  
Press 1  
Press 1  
1-800-595-9511  
595-9511  
1-595-9511  
800-595-9511  
While reviewing the caller ID log, press QUIET  
#
repeatedly to show different dialing options for local  
and long distance numbers before dialing or saving the  
telephone number in the directory.  
1-800-595-9511  
800-595-9511  
Press 1 repeatedly if you need to add or remove 1 in  
front of the telephone number before dialing or saving it  
in the directory.  
When the number is shown in the correct format for dialing,  
press  
or to dial.  
39  
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Caller ID  
Save a caller ID log entry to the directory  
1. Press CID when the phone is not in use.  
-OR-  
Press MENU when the phone is not in use. Press or to scroll to Caller ID log.  
Then press SELECT twice.  
2. When the desired entry appears, press SELECT. The screen  
Edit number  
displays Edit number and the stored number.  
800-595-9511_  
ECO  
3. Use the dialing keys to edit the number.  
• Press DELETE to backspace and erase a digit.  
• Press and hold DELETE to erase the entire entry.  
• Press or to move the cursor to the left or right.  
• Press and hold PAUSE to insert a dialing pause (a P appears).  
4. Press SELECT to move on to edit the name. The screen  
Edit name  
displays Edit name.  
ECO  
5. Use the dialing keys to enter the name (up to 15 characters).  
Additional key presses show other characters of that  
particular key.  
• Press DELETE to backspace and erase a character.  
• Press and hold DELETE to erase the entire entry.  
• Press or to move the cursor to the left or right.  
• Press 0 to add a space.  
6. Press SELECT to confirm. The screen displays Saved and then you hear a  
confirmation tone.  
If you try to save an entry without caller ID information, the screen displays  
Unable to save and you hear a double beep.  
40  
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Caller ID  
Delete the caller ID log entries  
To delete an entry:  
1. When in the caller ID log, press or to browse.  
2. Press DELETE to delete the selected entry. The screen displays Deleting...  
and then you hear a confirmation tone.  
To delete all entries:  
1. Press MENU when the phone is not in use.  
Delete all?  
2. Press or to scroll to Caller ID log, then press SELECT.  
ECO  
3. Press or to scroll to Del all calls, then press SELECT.  
4. Press SELECT to confirm. The screen displays Deleting...  
and then you hear a confirmation tone.  
Caller ID log screen messages  
Displays  
When  
The caller is blocking the name information.  
PRIVATE NAME  
The caller is blocking the telephone number information.  
The caller is blocking the name and number information.  
This caller’s name is unavailable.  
PRIVATE NUMBER  
PRIVATE CALLER  
UNKNOWN NAME  
This caller’s number is unavailable.  
UNKNOWN NUMBER  
UNKNOWN CALLER  
No call information is available about this caller.  
It is a long distance call.  
LONG DISTANCE  
-OR-  
L(before the caller’s number)  
41  
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Answering system settings  
Answering system  
Use the answering system menu of a cordless handset to turn on or off the answering  
system, message alert tone or call screening, set up the announcement message, or  
change the number of rings, remote access code or message recording time.  
You may also turn on or off the answering system at the telephone base.  
Announcement  
The telephone is preset with a greeting that answers calls with “Hello, please leave a  
message after the tone.” You can use this preset announcement, or replace it with  
your own.  
Record your own announcement  
1. Press MENU when the phone is not in use.  
Announcement  
2. Press or to scroll to Answering sys, then press SELECT.  
ECO  
3. Press SELECT to choose Announcement. The screen displays  
Play [2] Del [3] Rec [7] and the handset announces, “To play,  
press 2. To record, press 7.”  
Play Del Rec  
4. Press 7. The handset announces, “Record after the tone.  
[2] [3] [7]  
ECO  
Press 5 when you are done.” and the screen displays  
Recording... Stop [5].  
5. After the tone, speak towards the handset microphone  
Recording... Stop  
to record your own announcement.  
[5]  
ECO  
6. Press 5 when done. The handset plays back the recorded  
announcement. Press 5 or OFF to stop the playback at any time.  
• Your announcement can be up to 90 seconds in length.  
Play Del Rec  
• The system does not record any announcement shorter than  
two seconds.  
[2] [3] [7]  
ECO  
42  
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Answering system settings  
Play the announcement  
1. Press MENU when the phone is not in use.  
Announcement  
2. Press or to scroll to Answering sys, then press SELECT.  
ECO  
3. Press SELECT to choose Announcement. The screen  
displays Play [2] Del [3] Rec [7] and the handset announces,  
“To play, press 2. To record, press 7.”  
Play Del Rec  
4. Press 2 to play the current announcement at the speakerphone.  
[2] [3] [7]  
The screen displays Playing... Stop [5].  
ECO  
• Press /VOLUME to decrease or /VOLUME to increase  
the listening volume.  
Playing... Stop  
• Press 5 or OFF to stop the playback at any time.  
[5]  
ECO  
• Press to switch between the speakerphone and the  
handset earpiece.  
Play Del Rec  
[2] [3] [7]  
ECO  
Delete your announcement  
1. Press MENU when the phone is not in use.  
2. Press or to scroll to Answering sys, then press SELECT.  
3. Press SELECT to choose Announcement. The screen  
displays Play [2] Del [3] Rec [7] and the handset announces,  
“To play, press 2. To record, press 7.”  
Annc deleted  
4. Press 3 or DELETE to delete your own recorded announcement.  
The handset announces, “Announcement deleted.” and the  
screen displays Annc deleted. You hear a confirmation tone.  
ECO  
When your announcement is deleted, calls are answered with the default announcement.  
43  
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Answering system settings  
Answer on/off  
The answering system must be turned on to answer and  
record messages.  
When the answering system is turned on, the ANS ON/OFF  
light on the telephone base turns on and ANS ON displays on  
the handset.  
To turn on or off with the telephone base:  
• Press ANS ON/OFF to turn the built-in answering system  
HANDSET 1  
on or off when the phone is not in use.  
When the answering system is turned on, it announces, “Calls  
will be answered.” When the answering system is turned off,  
it announces, “Calls will not be answered.”  
ECO  
ANS ON  
10:15PM  
12/25  
To turn on or off with a handset:  
1. Press MENU when the phone is not in use.  
Answering sys  
2. Press or to scroll to Answering sys, then press SELECT.  
3. Press or to scroll to Answer on/off, then press SELECT.  
ECO  
4. Press or to choose Answer: On or Answer: Off,  
then press SELECT to confirm your selection. You hear a  
confirmation tone.  
Answer on/off  
ECO  
Answer: On  
ECO  
44  
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Answering system settings  
Call screening  
Use this feature to choose whether incoming messages can be  
heard while they are being recorded.  
Ans sys setup  
ECO  
To turn this feature on or off:  
1. Press MENU when the phone is not in use.  
Call screening  
2. Press or to scroll to Answering sys, then press SELECT.  
3. Press or to scroll to Ans sys setup, then press SELECT.  
4. Press SELECT to choose Call screening.  
ECO  
Screening: On  
5. Press or to choose Screening: On or Screening: Off,  
then press SELECT to confirm your selection. You hear a  
confirmation tone.  
ECO  
Number of rings  
You can set the answering system to answer an incoming call after two, three, four,  
five or six rings; or toll saver. With toll saver selected, the answering system answers  
after two rings when you have new messages, or after four rings when you have  
no new messages. This enables you to check for new messages and avoid paying  
unnecessary long distance charges if you are calling from outside your local area.  
1. Press MENU when the phone is not in use.  
Ans sys setup  
2. Press or to scroll to Answering sys, then press SELECT.  
ECO  
3. Press or to scroll to Ans sys setup, then press SELECT.  
4. Press or to scroll to # of rings, then press SELECT.  
# of rings  
5. Press or to choose 6, 5, 4, 3, 2 or Toll saver,  
then press SELECT to confirm your selection. You hear a  
ECO  
confirmation tone.  
3
ECO  
45  
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Answering system settings  
Remote access code  
A two-digit security code is required to access the answering  
system remotely from any touch-tone telephone. The preset code  
is 19. You can set the code from 00 to 99.  
Ans sys setup  
ECO  
1. Press MENU when the phone is not in use.  
2. Press or to scroll to Answering sys, then press SELECT.  
3. Press or to scroll to Ans sys setup, then press SELECT.  
4. Press or to scroll to Remote code, then press SELECT.  
Remote code  
ECO  
5. Use the dialing keys (0-9) to enter a two-digit number,  
or press or to scroll to a desired two-digit number.  
Then press SELECT to confirm your selection. You hear a  
confirmation tone.  
Remote code  
19  
ECO  
Message alert tone  
When the message alert tone is set to on, and there is at least one  
new message, the telephone base beeps every 10 seconds.  
Ans sys setup  
ECO  
To turn this feature on or off:  
1. Press MENU when the phone is not in use.  
Msg alert tone  
2. Press or to scroll to Answering sys, then press SELECT.  
3. Press or to scroll to Ans sys setup, then press SELECT.  
4. Press or to scroll to Msg alert tone, then press SELECT.  
ECO  
Tone: Off  
5. Press or to choose Tone: On or Tone: Off, then press  
SELECT to confirm your selection. You hear a confirmation tone.  
ECO  
• The answering system must be turned on for the message alert  
tone to be functional.  
• Press any key on the telephone base (except FIND HANDSET)  
to temporarily silence the message alert tone.  
46  
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Answering system settings  
Recording time  
You can set the recording time limit for each incoming message.  
1. Press MENU when the phone is not in use.  
Ans sys setup  
ECO  
2. Press or to scroll to Answering sys, then press SELECT.  
3. Press or to scroll to Ans sys setup, then press SELECT.  
4. Press or to scroll to Recording time, then press SELECT.  
Recording time  
ECO  
5. Press or to choose 3 minutes, 2 minutes or 1 minute,  
then press SELECT to confirm your selection. You hear a  
confirmation tone.  
3 minutes  
ECO  
47  
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Answering system operation  
Answering system and voicemail  
Your telephone has separate indicators for two different types of voice messages: those  
left on its built-in answering system and those left at your service provider’s voicemail.  
Your telephone’s built-in answering system messages and voicemail messages are  
separate. Each alerts you to new messages differently.  
• If XX new messages displays on the handsets and the  
XX new messages  
message window on the telephone base flashes, there are new  
messages recorded on the built-in answering system. To listen  
ECO  
to the messages recorded, press MENU twice on a handset  
(page 51), or press /PLAY on the telephone base (page 51).  
10:15PM  
12/25  
• If New voicemail and display on the handsets, your  
New voicemail  
telephone service provider is indicating that it has new  
voicemail for you. To listen to your voicemail, press and hold  
1 on your handset. See Voicemail number on page 16 to  
set your voicemail number.  
ECO  
10:15PM  
12/25  
Some service providers bundle or combine multiple services like voicemail and call  
waiting, so you may not be aware that you have voicemail. To check what services you  
have and how to access them, contact your telephone service provider.  
To use your voicemail service rather than your answering system, turn off your  
answering system. To use your answering system rather than your voicemail service,  
contact your telephone service provider to deactivate your voicemail service.  
Using the answering system and voicemail together  
You can also use your telephone answering system and voicemail together by setting  
your built-in answering system to answer before voicemail answers as described  
below. To learn how to program your voicemail settings, contact your telephone service  
provider. Then, if you are on a call, or if the answering system is busy recording a  
message and you receive another call, the second caller can leave a  
voicemail message.  
Set your answering system to answer calls at least two rings earlier than your voicemail  
is set to answer. For example, if your voicemail answers after six rings, set your  
answering system to answer after four rings. Some voicemail providers may program the  
delay before answering calls in seconds instead of rings. In this case, allow six seconds  
per ring when determining the appropriate setting.  
48  
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Answering system operation  
Message capacity  
The answering system can record and store up to 99 messages. Each message can  
be up to three minutes in length (see page 47 to change). The total storage capacity  
for the announcement, messages and memos is approximately 14 minutes. The actual  
recording time depends on individual message characteristics. Messages remain  
available for replay until you delete them.  
When F and number of messages are flashing alternately on the message window  
and the handsets display Rec mem full, then the memory is full. You cannot turn on  
the answering system and record new messages until some old messages have  
been deleted.  
New message indication  
When there are new answering system messages, the handset  
displays XX new messages, and the message window on the  
XX new messages  
telephone base flashes.  
ECO  
If the message alert tone is turned on, the telephone base  
10:15PM  
12/25  
beeps every 10 seconds when there are messages that have  
not been reviewed.  
49  
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Answering system operation  
Call screening  
To screen a call at the telephone base:  
If the answering system and call screening are on (see Call screening on page 45),  
the announcement and the incoming message broadcast at the telephone base while  
the call is answered by the answering system.  
Options while a message is being recorded:  
-
+
• Press VOL or VOL to adjust the call screening volume.  
• Press /STOP to temporarily turn off the call screening.  
+
• Press /PLAY or VOL to temporarily turn on the call screening if it is set to off.  
To screen a call at a handset:  
If the answering system is on and your answering system is recording a message,  
the handset displays To screen call, press [SELECT]. Press SELECT to screen  
the call on your handset. The handset displays the caller ID information. If you do not  
subscribe to caller ID service, the handset displays Screening...  
Options while a message is being recorded:  
• Press /VOLUME or /VOLUME to adjust the call screening volume.  
• Press to switch between the handset speakerphone and the handset earpiece.  
Call intercept  
If you want to talk to the person whose message is being recorded, press  
the handset.  
or on  
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Answering system operation  
Message playback  
If you have new messages, the telephone plays only the new messages (oldest first).  
If there are no new messages, the telephone plays back all messages (oldest first).  
When playback begins, you hear the total number of messages followed by the day and time  
of the message. After the last message, the telephone announces, “End of messages.”  
To play messages at the telephone base:  
Press /PLAY when the telephone is not in use.  
Options during playback:  
-
+
• Press VOL or VOL to adjust the speaker volume.  
• Press /SKIP to skip to the next message.  
• Press /REPEAT to repeat the playing message. Press /REPEAT twice to listen to  
the previous message.  
• Press X/DELETE to delete the playing message. The system announces,  
Message deleted,” and then advances to the next message.  
• Press /STOP to stop the playback.  
To play messages with a handset:  
1. Press MENU when the telephone is not in use. The screen  
Repeat Del Skip  
displays Play messages.  
[4]  
[3] [6]  
ECO  
2. Press SELECT. When you have messages, the screen displays  
XX New XX Old and then Repeat [4] Del [3] Skip [6] and the  
handset announces the total number of messages. When there is  
no message in the answering system, the screen displays  
1/13  
10:15PM  
No messages and the handset announces, “You have no message.”  
Options during playback:  
• Press /VOLUME or /VOLUME to adjust the speaker volume.  
• Press to switch between the speakerphone and the handset earpiece.  
• Press 6 to skip to the next message.  
• Press 4 to repeat the playing message. Press 4 twice to listen to the previous message.  
• Press 3 or DELETE to delete the playing message. The handset announces,  
Message deleted.” The system advances to the next message.  
• Press OFF to stop the playback.  
• Only one handset or the telephone base can access the answering system at a time.  
• During message playback, if there is an incoming call or another handset makes a call,  
message playback will be stopped.  
51  
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Answering system operation  
Delete all messages  
You can only delete old (reviewed) messages. You cannot delete new messages until  
you review them. You cannot retrieve deleted messages.  
To delete all messages with the telephone base:  
1. Press X/DELETE when the phone is not in use. The system announces, “To delete all  
old messages, press DELETE again.”  
2. Press X/DELETE immediately. The system announces, “All old messages deleted.” If  
you do not have old messages, the system announces, “You have no old message.”  
To delete all messages with a handset:  
1. Press MENU when the phone is not in use.  
2. Press or to scroll to Answering sys, then press SELECT.  
3. Press or to scroll to Delete all old, then press SELECT. The screen displays  
Delete all msg? If you do not have old messages, the handset displays  
No old messages.  
4. Press SELECT to confirm your selection. The screen displays Deleting ... and then  
No old messages. You hear a confirmation tone.  
Record, play or delete memos  
Memos are your own recorded messages used as reminders for yourself or others using  
the same answering system. You can record your own memos using a system handset.  
Playback and delete them in the same way as incoming messages.  
To record a memo:  
1. Press MENU when the phone is not in use.  
2. Press or to scroll to Answering sys, then press SELECT.  
3. Press or to scroll to Record memo, then press SELECT. The handset displays  
Recording... Stop [5] and announces, “Record after the tone. Press 5 when you are done.”  
4. Speak towards the handset microphone after the tone.  
5. Press 5 or OFF when you finish recording. The handset announces, “Recorded.”  
• If you record a memo when the answering system memory is full, the system  
announces, “Memory is full.”  
• Each memo can be up to three minutes in length and memos shorter than two second  
are not recorded.  
• When the answering system has less than three minutes of recording time left, the  
system announces, “Less than three minutes to record,” and displays Rec mem low.  
52  
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Answering system operation  
Message window displays  
Window display  
Description  
No messages.  
0
Total number of old messages and memos recorded.  
The message number currently playing.  
1-99  
Total number of new messages recorded, or the current  
message number during new message playback.  
(flashing)  
0-99  
The clock needs to be set.  
The answering system memory is full with total number of  
messages recorded.  
(alternating)  
1-99& F  
The telephone base speaker volume level while adjusting.  
The telephone base ringer level while adjusting.  
1-8  
0-6  
--  
The answering system is answering a call, or recording a memo  
or announcement.  
The handset is on a call, or in the directory or caller ID log.  
The answering system is being accessed remotely.  
53  
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Answering system operation  
Remote access  
A two-digit security code is required to access the answering system remotely from  
any touch-tone telephone. The preset code is 19. See Remote access code on  
page 46 to change it.  
1. Dial your telephone number from any touch-tone telephone.  
2. When the answering system answers, enter the two-digit remote access code.  
3. Then you can enter one of the following remote commands.  
Command  
Description  
1
2
Play all messages.  
Play only new messages.  
3
Delete the current message (during playback).  
Delete all old messages.  
33  
4
Repeat the current message (during playback).  
Stop.  
5
*5  
6
Hear a list of remote commands.  
Skip to the next message (during playback).  
Record a new announcement.  
End the call.  
*7  
8
0
Turn the answering system on or off.  
4. Hang up or press 8 to end the call.  
• If you do not press any key after you enter the remote access code, all new messages  
play. If there are no new messages, all old messages play.  
• Once the new messages have played, the telephone announces the help menu  
options. If you do not press any key within 20 seconds, the remote access call  
automatically disconnects.  
• When the answering system is turned off, the telephone answers after 10 rings, and  
announces, “Please enter your remote access code.”  
• When the memory is full, the answering system answers incoming calls after 10 rings  
and announces, “Memory is full. Enter your remote access code.”  
54  
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Appendix  
Expand your telephone system  
Your telephone base can support up to five handsets. Each handset must be  
registered to the telephone base before use. The handsets provided within your  
product package are already registered as HANDSET 1 and so forth. You can add  
new handsets (CS6509/CS6509-14/CS6509-15/CS6509-16/CS6509-17/  
CS6509-19, purchased separately) to your telephone base. Additional handsets are  
assigned numbers in the sequential order they are registered (up to HANDSET 5).  
Add and register a handset  
When first purchased, each expansion handset displays To register HS and  
See manual alternately. You may need to charge the handset before registering to  
the telephone base. For more details on battery charging, see the table on page 4.  
To register a handset:  
1. Place the new/non-registered handset in the telephone base.  
Do not place the handset  
in the charger.  
2. After about 10 seconds, the handset displays Registering... When the registration  
process completes, the handset displays Registered and you hear a confirmation  
tone. The registration process takes about 90 seconds to complete.  
If the registration fails, the handset displays Failed and then To register HS and  
See manual alternately, remove the handset from the telephone base and place it  
back in. Try the registration process again.  
• You cannot register a handset if any other system handset is in use.  
• Only one handset can register to the telephone base at a time.  
55  
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Appendix  
Replace a handset  
If you want to replace a handset, or reassign the designated handset number of  
a registered handset, you must deregister all handsets that are registered to the  
telephone base. Then register each handset individually.  
To make deregistration easier, read all of the instructions below before you begin.  
To deregister all handsets:  
1. Press and hold FIND HANDSET on the telephone base for about 10 seconds until  
the IN USE light on the telephone base turns on and starts to flash.  
2. Immediately press FIND HANDSET again. You must press FIND HANDSET  
while the IN USE light is still flashing. The IN USE light flashes for approximately  
five seconds.  
3. All handsets display To register HS and See manual alternately when the  
deregistration process completes. The deregistration process takes about  
10 seconds to complete.  
To register the handset(s) to the telephone base again, follow the registration  
instructions on the previous page.  
• You cannot deregister all handsets if any other system handset is in use.  
• If deregistration fails, you may need to reset the system and try again. To reset, unplug  
the power from the telephone base and plug it back in.  
• Even if the battery is depleted, you can still deregister all handsets by following the steps  
above. After the handset is charged for at least 10 minutes, the handset alternately  
shows To register HS and See manual.  
56  
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Appendix  
Screen messages  
There are no caller ID log entries.  
Call log empty  
Calling HS X  
You are calling another handset (for intercom calls).  
(for models with two or more  
handsets only)  
A directory entry is deleted.  
Contact deleted  
Directory empty  
Directory full  
There are no directory entries.  
The directory is full. You cannot save any new entry unless you  
delete some current entries.  
You have just ended a call.  
Ended  
The handset registration is not successful.  
Another handset is calling (for intercom calls).  
Failed  
HS X is calling  
(for models with two or more  
handsets only)  
There is an incoming call.  
Incoming call  
INT needs 2 HS  
Intercom  
Two handsets are required for an intercom call.  
The handset is on an intercom call.  
The intercom call has just ended.  
Intercom ended  
You have started the intercom process or started transferring a  
call, and need to enter the desired handset number.  
Intercom to  
(for models with three or more  
handsets only)  
A system handset or another telephone on the same line is  
in use.  
Line in use  
The battery needs to be recharged.  
Low battery  
The message in the answering system is deleted.  
Message deleted  
Microphone on  
MUTE is turned off and the person on the other end can  
hear you.  
You have turned off the handset microphone. The other party  
cannot hear you but you can hear the other party.  
Muted  
There are new voicemail message(s) from your telephone  
service provider.  
New voicemail  
NO BATTERY  
You place the handset in the telephone base or charger without  
installing a battery in it.  
There is no telephone line connected.  
No line  
There are no message in the answering system.  
No messages  
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Appendix  
Screen messages  
Another handset is already in the directory, caller ID log, or  
accessing the answering system.  
Not available  
The telephone number you have entered is already stored in  
the directory.  
Number repeated  
The telephone base has lost power, or the handset is out  
of range.  
Out of range or  
no pwr at base  
The handset is on a call.  
Phone  
The battery is very low. Put the handset in the telephone base  
or charger for recharging.  
Put in charger  
The quiet mode is turned on.  
Quiet mode on  
Quiet mode off  
Rec mem full  
Rec mem low  
The quiet mode is turned off.  
The answering system has no recording time left.  
The answering system has less than three minutes of recording  
time left.  
The handset registration is in progress.  
Registering...  
Ringer muted  
Ringer off  
Saved  
The handset ringer is muted temporarily during an incoming call.  
The handset ringer is turned off.  
Your selection has been saved.  
The handset speakerphone is in use.  
Speaker  
The system is recording a message. Press SELECT to screen a  
call on a handset.  
To screen call  
press [SELECT]  
Screen display on a non-registered handset.  
To register HS  
See manual  
You have transferred an outside call to another cordless  
handset.  
Transferred  
The handset is out of range while on a call.  
Unable to call  
Failed phone call (the telephone line is in use).  
Failed intercom call (there are already two handsets being used).  
There are new calls in the caller ID log.  
There are new messages in the answering system.  
All system handsets are being paged.  
XX missed calls  
XX new messages  
** Paging **  
58  
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Appendix  
Handset and telephone base indicators  
Handset lights  
On when the handset speakerphone is in use.  
CHARGE  
On when the handset is charging in the telephone base or charger.  
Telephone base lights  
On when the telephone line is in use.  
IN USE  
On when the answering system is answering a call.  
On when you are registering a handset.  
Flashes quickly when there is an incoming call.  
Flashes when another telephone sharing the same line is in use.  
Flashes when you are deregistering all handsets.  
On when the answering system is turned on.  
ANS ON/OFF  
Handset icons  
The battery icon flashes when the battery is low and needs charging.  
The battery icon animates when the battery is charging.  
The battery icon becomes solid when the battery is fully charged.  
The speakerphone is in use.  
The handset ringer is turned off.  
There are new voicemail received from the telephone service provider.  
The message number currently playing and total number of new/old  
messages recorded.  
1/13  
ANS ON  
ECO  
The answering system is turned on.  
The ECO mode activates automatically to reduce power consumption whenever the  
handset is synchronized with the telephone base.  
NEW  
The entry you are reviewing is new in the caller ID log.  
59  
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Appendix  
Battery  
It takes up to 11 hours for the battery to be fully charged. When it is fully charged, you can expect  
the following performance:  
Operation  
While in handset use (talking*)  
While in speakerphone mode (talking*)  
While not in use (standby**)  
Operating time  
Up to 7 hours  
Up to 3.5 hours  
Up to 5 days  
* Operating times vary depending on your actual use and the age of the battery.  
** Handset is not charging or in use.  
The battery needs charging when:  
A new battery is installed in the handset.  
The handset beeps every 50 seconds while on a call.  
The handset beeps and Low battery displays on the handset.  
Put in charger displays on the handset.  
A battery is properly installed and the screen is blank.  
CAUTION:  
To reduce the risk of fire or injury, read and follow these instructions:  
Use only the batteries provided or equivalent. To order a replacement, visit our website at  
1 (800) 267-7377.  
Do not dispose of the batteries in a fire. Check with local waste management codes for special  
disposal instructions.  
Do not open or mutilate the batteries. Released electrolyte is corrosive and may cause burns or injury to  
the eyes or skin. The electrolyte may be toxic if swallowed.  
Exercise care in handling batteries in order not to create a short circuit with conductive materials.  
Charge the batteries provided with or identified for use with this product only in accordance with the  
instructions and limitations specified in this manual.  
Observe proper polarity orientation between the battery and metallic contacts.  
To prevent fire or shock hazard, do not expose this product to water or any type of moisture.  
60  
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Appendix  
Troubleshooting  
If you have difficulty with your telephone, please try the suggestions below. For customer  
My telephone does not work at all.  
Make sure the battery is installed and charged correctly (page 3). For optimum daily  
performance, return the handset to the telephone base or charger after use.  
Make sure the power adapter is securely plugged into an outlet not controlled by a wall switch.  
Make sure the telephone line cord is plugged firmly into the telephone base and the wall jack.  
Unplug the electrical power to the telephone base. Wait for approximately 15 seconds,  
then plug it back in. Allow up to one minute for the cordless handset and telephone base  
to synchronize.  
Charge the battery in the handset for up to 11 hours.  
If the battery is completely depleted, charge the handset for at least 30 minutes before use  
(page 4).  
Remove and install the battery again. If that still does not work, it may be necessary to  
purchase a new battery.  
Disconnect the telephone base from the telephone wall jack and plug in a working telephone.  
If the other telephone does not work, the problem is probably in the wiring or telephone  
service. Contact your telephone service provider.  
There is no dial tone.  
Try all the above suggestions.  
Move the handset closer to the telephone base. It may be out of range.  
The telephone line cord may be defective. Install a new telephone line cord.  
Disconnect the telephone base from the telephone wall jack and connect a different  
telephone. If there is no dial tone on this telephone either, the problem is in your wiring or  
telephone service. Contact your telephone service provider.  
If you have changed your telephone service to digital service from a cable company or a VoIP  
service provider, the telephone line may need to be rewired to allow all existing telephone  
jacks to work. Contact your service provider for more information.  
I cannot dial out.  
Try all the above suggestions.  
Make sure there is a dial tone before dialing. It is normal if the handset takes a second or two  
to synchronize with the telephone base before producing a dial tone. Wait an extra second  
before dialing.  
If other telephones in your home are having the same problem, the problem is in the wiring or  
telephone service. Contact your telephone service provider (charges may apply).  
Eliminate any background noise. Mute the cordless handset before dialing, or dial from  
another room in your home with less background noise.  
If you have changed your telephone service to digital service from a cable company or a VoIP  
service provider, the telephone line may need to be rewired to allow all existing telephone  
jacks to work. Contact your service provider for more information.  
61  
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Appendix  
Troubleshooting  
To register HS and See manual appear alternately on the handset and it does not  
work at all.  
The handset may be deregistered from the telephone base. Refer to Add and register a  
handset on page 55 to register the handset to the telephone base.  
My cordless handset isn’t performing normally.  
Make sure you plug the power cord securely into the telephone base. Plug the power adapter  
into a different, working electrical outlet without a wall switch.  
Move the cordless handset closer to the telephone base. You may have moved out of range.  
Reset the telephone base. Unplug the electrical power. Wait for 15 seconds then plug it back  
in. Allow up to one minute for the cordless handset and telephone base to reset.  
Other electronic products such as HAM radios and other DECT phones can cause  
interference with your cordless phone. Try installing your phone as far away as possible  
from these types of electronic devices.  
Low battery shows on the handset screen.  
Place the handset in the telephone base or charger for recharging.  
Remove and install the battery again and use it until fully depleted, then charge the handset  
in the telephone base or charger for up to 11 hours.  
If the above measures do not correct the problem, replace the battery.  
The battery does not charge in the handset or the handset battery does not  
accept charge.  
Make sure the handset is placed in the telephone base or charger correctly.  
Remove and install the battery again, then charge for up to 11 hours.  
If the battery is completely depleted, charge the handset for at least 30 minutes before use  
(page 4).  
Purchase a new battery. Refer to the Battery section (page 60).  
The CHARGE light is off.  
Clean the charging contacts on the handset, telephone base and/or charger each month with  
a pencil eraser or a dry non-abrasive fabric.  
Make sure the power adapter and telephone line cord are plugged in properly (page 2).  
Unplug the power adapter. Wait for 15 seconds before plugging it back in. Allow up to one  
minute for the handset and telephone base to reset.  
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Appendix  
Troubleshooting  
The telephone does not ring when there is an incoming call.  
Make sure the ringer volume of the handset and telephone base are not set to off (page 11  
and page 12).  
Make sure the telephone line cord and power adapter are plugged in properly (page 2).  
The handset may be too far from the telephone base. Move it closer to the telephone base.  
There may be too many extension phones on the telephone line to allow all of them to ring  
simultaneously. Unplug some of them.  
If other telephones in your home are having the same problem, the problem is in the wiring or  
telephone service. Contact your telephone service provider (charges may apply).  
Other electronic products such as HAM radios and other DECT phones can cause  
interference with your cordless phone. Try installing your phone as far away as possible  
from these types of electronic devices.  
Test a working telephone at the telephone wall jack. If another telephone has the same  
problem, the problem is in the telephone wall jack. Contact your telephone service provider  
(charges may apply).  
The telephone line cord may be defective. Install a new telephone line cord.  
Remove and install the battery again and place the handset in the telephone base.  
Wait for the handset to synchronize with the telephone base. Allow up to one minute for this  
to take place.  
63  
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Appendix  
Troubleshooting  
There is interference during a telephone conversation.  
My calls fade out when I am using the cordless handset.  
The handset may be out of range. Move it closer to the telephone base.  
If you subscribe to high-speed Internet service (DSL - digital subscriber line) through  
your telephone line, you must install a DSL filter between the telephone line cord and  
the telephone wall jack. The filter prevents noise and caller ID problems caused by DSL  
interference. Contact your DSL service provider for more information about DSL filters.  
Appliances or other cordless telephones plugged into the same circuit as the telephone base  
can cause interference. Try moving the appliance or telephone base to another outlet.  
Other electronic products such as HAM radios and other DECT phones can cause  
interference with your cordless phone. Try installing your phone as far away as possible  
from these types of electronic devices.  
If your telephone is plugged in with a modem or a surge protector, plug the telephone (or  
modem/surge protector) into a different location. If this doesn’t solve the problem, relocate  
your telephone or modem farther apart from each other, or use a different surge protector.  
The location of your telephone base can impact the performance of your cordless phone.  
For better reception, install the telephone base in a centralized location within your home or  
office, away from walls or other obstructions. In many environments, elevating the telephone  
base improves overall performance.  
Disconnect the telephone base from the telephone wall jack and plug in a corded telephone.  
If calls are still not clear, the problem is probably in the wiring or telephone service. Contact  
your telephone service provider (charges may apply).  
If other telephones in your home are having the same problem, the problem is in the wiring or  
telephone service. Contact your telephone service provider (charges may apply).  
I get noise, static, or weak signals even when I’m near the telephone base.  
If you subscribe to high-speed Internet service (DSL - digital subscriber line) through  
your telephone line, you must install a DSL filter between the telephone line cord and  
the telephone wall jack. The filter prevents noise and caller ID problems caused by  
DSL interference. Contact your DSL service provider for more information about DSL filters.  
You may be able to improve the performance of your cordless phone by installing your new  
telephone base as far as possible from any other existing cordless telephone system that  
may already be installed.  
Other electronic products such as HAM radios and other DECT phones can cause  
interference with your cordless phone. Try installing your phone as far away as possible  
from these types of electronic devices.  
Do not install this phone near a microwave oven or on the same electrical outlet. You may  
experience decreased performance while the microwave oven is operating.  
If you plug your phone in with a modem or a surge protector, plug the phone (or modem/  
surge protector) into a different location. If this does not solve the problem, relocate your  
phone or modem farther apart from one another, or use a different surge protector.  
Relocate your phone to a higher location. The phone may have better reception in a high area.  
If other phones in your home are having the same problem, contact your telephone service  
provider (charges may apply).  
64  
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Appendix  
Troubleshooting  
I experience poor sound quality when using the speakerphone.  
For increased sound quality while using the speakerphone, place the handset on a flat  
surface with the dialing keys facing up.  
I hear other calls when using the telephone.  
Disconnect the telephone base from the telephone wall jack. Plug in a different telephone. If  
you still hear other calls, the problem is probably in the wiring or telephone service. Contact  
your telephone service provider.  
I hear noise on the cordless handset and the keys do not work.  
Make sure the telephone line cord is plugged in securely.  
My caller ID features are not working properly.  
Caller ID is a subscription service. You must subscribe to this service from your telephone  
service provider for this feature to work on your telephone.  
The caller may not be calling from an area which supports caller ID.  
Both your and the caller’s telephone service providers must use equipment compatible with  
the caller ID service.  
The caller ID information shows after the first or second ring.  
If you subscribe to high-speed Internet service (DSL - digital subscriber line) through  
your telephone line, you must install a DSL filter between the telephone line cord and  
the telephone wall jack. The filter prevents noise and caller ID problems caused by DSL  
interference. Contact your DSL service provider for more information about DSL filters.  
The telephone does not receive caller ID while on a call.  
Make sure you subscribe to caller ID with call waiting features provided by your telephone  
service provider.  
The caller may not be calling from an area which supports caller ID.  
Both your and the caller’s telephone service providers must use equipment compatible with  
caller ID service.  
If you subscribe to high-speed Internet service (DSL - digital subscriber line) through  
your telephone line, you must install a DSL filter between the telephone line cord and  
the telephone wall jack. The filter prevents noise and caller ID problems caused by DSL  
interference. Contact your DSL service provider for more information about DSL filters.  
65  
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Appendix  
Troubleshooting  
Out of range or no pwr at base shows on the handset screen.  
The handset may be out of range. Move it closer to the telephone base.  
Make sure the power cord is securely plugged into the telephone base. Use a working  
electrical outlet not controlled by a wall switch.  
Reset your telephone by unplugging the power adapter from the telephone base. Disconnect  
the battery from the cordless handset. Wait for 15 seconds, then plug in the power adapter  
and install the battery again. Place the handset in the telephone base and allow up to one  
minute for the handset and telephone base to synchronize.  
Other electronic products such as HAM radios and other DECT phones can cause  
interference with your cordless phone. Try installing your phone as far away as possible  
from these types of electronic devices.  
and New voicemail show on the handset display and I don’t know why.  
Your telephone has voicemail indication that is separate from the built-in answering system.  
If  
and New voicemail appear on the handset, your telephone has received a signal from  
your telephone service provider that you have a voicemail message waiting for you to retrieve  
from them. Contact your telephone service provider for more information on how to access  
your voicemail.  
I cannot retrieve voicemail messages.  
Your telephone has both a built-in answering system and voicemail indication. They are  
independent features and each alerts you to new messages differently (page 48). If you  
subscribe to voicemail service from your telephone service provider (charges may apply),  
contact your telephone service provider for more information on how to access  
your voicemail.  
The answering system does not answer after the correct number of rings.  
Make sure the answering system is on. When the answering system is on, the  
ANS ON/OFF light on the telephone base should be lit and ANS ON should show  
on the handset.  
If toll saver is selected, the number of rings changes to two when there are new messages  
waiting (page 45).  
If the memory is full or if the answering system is off, the answering system answers after  
10 rings.  
In some cases, the answering system is affected by the ringing system used by your  
telephone service provider.  
If you subscribe to voicemail service, change the number of rings so that your answering  
system answers before your voicemail answers (page 48). To determine how many rings  
activate your voicemail, please contact your telephone service provider.  
If there is a fax machine connected to the same telephone line, try disconnecting the fax  
machine. If that solves the problem, consult your fax machine documentation for information  
on compatibility with answering systems.  
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Appendix  
Troubleshooting  
The outgoing announcement is not clear.  
When recording the announcement, make sure you speak in a normal tone of voice towards  
the microphone of the handset.  
Make sure there is no background noise when recording.  
The answering system does not record messages.  
Make sure the answering system is on.  
When the answering machine memory is full, it does not record new messages until some  
old messages are deleted.  
If you subscribe to voicemail service, change the number of rings so that your answering  
system answers before your voicemail answers (page 48). To determine how many rings  
activate your voicemail, contact your telephone service provider.  
If there is a fax machine connected to the same telephone line, try disconnecting the fax  
machine. If that solves the problem, consult your fax machine documentation for information  
on compatibility with answering systems.  
The messages on the answering system are very difficult to hear.  
+
Press /VOLUME on handset or VOL on the telephone base to increase the  
listening volume.  
The messages on the answering system are incomplete.  
If a caller leaves a very long message, part of it may be lost when the answering system  
disconnects the call after the preset recording time.  
If the memory on the answering system becomes full during a message, the answering  
system stops recording and disconnects the call.  
If the caller’s voice is very soft, the answering system may stop recording and disconnect  
the call.  
The answering system does not respond to remote commands.  
Make sure your remote access code is correct (page 46).  
Make sure you are calling from a touch-tone telephone. When dialing a number, there should  
be tones. If there are clicks, then it is not a touch-tone telephone and cannot activate the  
answering system.  
The answering system may not detect the remote access code when your announcement is  
playing. Wait until the announcement is over before entering the code.  
There may be interference on the telephone line you are using. Press the dialing keys firmly  
when dialing.  
67  
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Appendix  
Troubleshooting  
I subscribe to a nontraditional telephone service that uses my computer to  
establish connections, and my telephone doesn’t work.  
Make sure your computer is powered on.  
Make sure your Internet connection is working properly.  
Make sure that the software is installed and running for your nontraditional telephone service.  
Make sure to plug your USB telephone adapter into a dedicated USB port on your computer.  
Do not plug into a multiple port USB hub (USB splitter) that is not powered.  
In a few rare instances, the USB port on your computer may not have enough power. In  
these instances, try using a USB hub with its own external power supply.  
If you are using a firewall, it may prevent access to your nontraditional telephone service  
provider. Contact your service provider for more information.  
I have accidentally set my LCD language to Spanish or French, and I don’t know  
how to change it back to English.  
While the phone is not in use, press MENU once then enter 364#.  
While on a call, press MENU once then enter 364#. Then the call ends automatically.  
Common cure for electronic equipment.  
If the telephone is not responding normally, put the cordless handset in the telephone base.  
If it does not respond, try the following (in the order listed):  
1. Disconnect the power to the telephone base.  
2. Disconnect the battery on the cordless handset.  
3. Wait a few minutes before connecting power to the telephone base.  
4. Install the battery again and place the cordless handset in the telephone base.  
5. Wait for the cordless handset to synchronize with the telephone base. Allow up to one  
minute for this to take place.  
68  
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Appendix  
Important safety instructions  
When using your telephone equipment, basic safety precautions should always be followed to reduce the  
risk of fire, electric shock and injury, including the following:  
1. Read and understand all instructions.  
2. Follow all warnings and instructions marked on the product.  
3. Unplug this product from the wall outlet before cleaning. Do not use liquid or aerosol cleaners. Use a  
damp cloth for cleaning.  
4. Do not use this product near water such as near a bath tub, wash bowl, kitchen sink, laundry tub or  
swimming pool, or in a wet basement or shower.  
5. Do not place this product on an unstable table, shelf, stand or other unstable surfaces.  
6. Slots and openings in the back or bottom of the telephone base and handset are provided for ventilation.  
To protect them from overheating, these openings must not be blocked by placing the product on a soft  
surface such as a bed, sofa or rug. This product should never be placed near or over a radiator or heat  
register. This product should not be placed in any area where proper ventilation is not provided.  
7. This product should be operated only from the type of power source indicated on the marking label.  
If you are not sure of the type of power supply in your home or office, consult your dealer or local  
power company.  
8. Do not allow anything to rest on the power cord. Do not install this product where the cord may be  
walked on.  
9. Never push objects of any kind into this product through the slots in the telephone base or handset  
because they may touch dangerous voltage points or create a short circuit. Never spill liquid of any kind  
on the product.  
10. To reduce the risk of electric shock, do not disassemble this product, but take it to an authorized service  
facility. Opening or removing parts of the telephone base or handset other than specified access doors  
may expose you to dangerous voltages or other risks. Incorrect reassembling can cause electric shock  
when the product is subsequently used.  
11. Do not overload wall outlets and extension cords.  
12. Unplug this product from the wall outlet and refer servicing to an authorized service facility under the  
following conditions:  
When the power supply cord or plug is damaged or frayed.  
If liquid has been spilled onto the product.  
If the product has been exposed to rain or water.  
If the product does not operate normally by following the operating instructions. Adjust only those  
controls that are covered by the operation instructions. Improper adjustment of other controls may  
result in damage and often requires extensive work by an authorized technician to restore the  
product to normal operation.  
If the product has been dropped and the telephone base and/or handset has been damaged.  
If the product exhibits a distinct change in performance.  
13. Avoid using a telephone (other than cordless) during an electrical storm. There is a remote risk of  
electric shock from lightning.  
14. Do not use the telephone to report a gas leak in the vicinity of the leak. Under certain circumstances,  
a spark may be created when the adapter is plugged into the power outlet, or when the handset is  
replaced in its cradle. This is a common event associated with the closing of any electrical circuit.  
The user should not plug the phone into a power outlet, and should not put a charged handset into  
the cradle, if the phone is located in an environment containing concentrations of flammable or  
flame-supporting gases, unless there is adequate ventilation. A spark in such an environment could  
create a fire or explosion. Such environments might include: medical use of oxygen without adequate  
ventilation; industrial gases (cleaning solvents; gasoline vapors; etc.); a leak of natural gas; etc.  
15. Only put the handset of your telephone next to your ear when it is in normal talk mode.  
16. The power adapters are intended to be correctly oriented in a vertical or floor mount position. The  
prongs are not designed to hold the plug in place if it is plugged into a ceiling, under-the-table or  
cabinet outlet.  
SAVE THESE INSTRUCTIONS  
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Appendix  
Precautions for users of implanted cardiac pacemakers  
Cardiac pacemakers (applies only to digital cordless telephones):  
Wireless Technology Research, LLC (WTR), an independent research entity, led a multidisciplinary  
evaluation of the interference between portable wireless telephones and implanted cardiac pacemakers.  
Supported by the U.S. Food and Drug Administration, WTR recommends to physicians that:  
Pacemaker patients  
Should keep wireless telephones at least six inches from the pacemaker.  
Should NOT place wireless telephones directly over the pacemaker, such as in a breast pocket, when it  
is turned ON.  
Should use the wireless telephone at the ear opposite the pacemaker.  
WTR’s evaluation did not identify any risk to bystanders with pacemakers from other persons using  
wireless telephones.  
Operating range  
This cordless telephone operates with the maximum power allowed by the Federal Communications  
Commission (FCC). Even so, this handset and telephone base can communicate over only a certain  
distance - which can vary with the locations of the telephone base and handset, the weather, and the  
layout of your home or office.  
When the handset is out of range, the handset displays Out of range or no pwr at base.  
If there is a call while the handset is out of range, it may not ring, or if it does ring, the call may not connect  
well when you press  
. Move closer to the telephone base, then press  
to answer the call.  
If the handset moves out of range during a telephone conversation, there may be interference. To improve  
reception, move closer to the telephone base.  
ECO mode  
This power conserving technology reduces power consumption for optimal battery performance. The ECO  
mode activates automatically whenever the handset is synchronized with the telephone base.  
70  
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Appendix  
Energy-saving charging mode  
When this mode is activated, all telephone functions, except handset battery charging, will be disabled.  
To activate the energy-saving charging mode:  
1. Unplug the telephone base power adapter from the power outlet. Make sure all handsets are plugged  
with charged batteries.  
2. While you press and hold FIND HANDSET, plug the telephone base power adapter back to the  
power outlet.  
3. After about 20 seconds, when the IN USE light starts flashing, release FIND HANDSET and then  
press it again within 2 seconds.  
When the phone successfully enters the energy-saving mode, the IN USE light turns off and all  
handsets display To register HS and See manual alternately.  
When the phone fails to enter this mode, repeat Step 1 through Step 3 above.  
Note: The telephone base will be powered up as normal if you fail to press FIND HANDSET within  
2 seconds in Step 3.  
To deactivate the energy-saving charging mode:  
1. Unplug the telephone base adapter from the power outlet, then plug it back in. Then the telephone base  
is powered up as normal.  
2. Register your handsets back to the telephone base. See page 55 for handset registration instructions.  
Maintenance  
Taking care of your telephone  
Your cordless telephone contains sophisticated electronic parts, so it must be treated with care.  
Avoid rough treatment  
Place the handset down gently. Save the original packing materials to protect your telephone if you ever  
need to ship it.  
Avoid water  
Your telephone can be damaged if it gets wet. Do not use the handset outdoors in the rain, or handle it with  
wet hands. Do not install the telephone base near a sink, bathtub or shower.  
Electrical storms  
Electrical storms can sometimes cause power surges harmful to electronic equipment. For your own safety,  
take caution when using electrical appliances during storms.  
Cleaning your telephone  
Your telephone has a durable plastic casing that should retain its luster for many years. Clean it only with a  
soft cloth slightly dampened with water or mild soap. Do not use excess water or cleaning solvents of  
any kind.  
Remember that electrical appliances can cause serious injury if used when you are wet or standing in  
water. If the telephone base should fall into water, DO NOT RETRIEVE IT UNTIL YOU UNPLUG THE  
POWER CORD AND TELEPHONE LINE CORD FROM THE WALL. Then remove the telephone by the  
unplugged cords.  
71  
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Appendix  
About cordless telephones  
Privacy: The same features that make a cordless telephone convenient create some limitations.  
Telephone calls are transmitted between the telephone base and the cordless handset by radio waves,  
so there is a possibility that the cordless telephone conversations could be intercepted by radio receiving  
equipment within range of the cordless handset. For this reason, you should not think of cordless  
telephone conversations as being as private as those on corded telephones.  
Electrical power: The telephone base of this cordless telephone must be connected to a working  
electrical outlet. The electrical outlet should not be controlled by a wall switch. Calls cannot be made  
from the cordless handset if the telephone base is unplugged, switched off or if the electrical power  
is interrupted.  
Potential TV interference: Some cordless telephones operate at frequencies that may cause  
interference to televisions and VCRs. To minimize or prevent such interference, do not place the  
telephone base of the cordless telephone near or on top of a TV or VCR. If interference is experienced,  
moving the cordless telephone farther away from the TV or VCR often reduces or eliminates  
the interference.  
Rechargeable batteries: Exercise care in handling batteries in order not to create a short circuit with  
conducting material such as rings, bracelets, and keys. The battery or conductor may overheat and  
cause harm. Observe proper polarity between the battery and the battery charger.  
Nickel-metal hydride rechargeable batteries: Dispose of these batteries in a safe manner. Do not  
burn or puncture the battery. Like other batteries of this type, if burned or punctured, they could release  
caustic material which could cause injury.  
The RBRC® seal  
The RBRC® seal on the nickel-metal hydride battery indicates that VTech Communications, Inc. is voluntarily  
participating in an industry program to collect and recycle these batteries at the end of their useful lives,  
when taken out of service within the United States and Canada.  
The RBRC® program provides a convenient alternative to placing used nickel-metal hydride batteries into  
the trash or municipal waste, which may be illegal in your area.  
VTech’s participation in RBRC® makes it easy for you to drop off the spent battery at local retailers  
participating in the RBRC® program or at authorized VTech product service centers. Please call  
1 (800) 8 BATTERYTM for information on Ni-MH battery recycling and disposal bans/restrictions in your area.  
VTech’s involvement in this program is part of its commitment to protecting our environment and conserving  
natural resources.  
RBRC® is a registered trademark of Rechargeable Battery Recycling Corporation.  
72  
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Appendix  
Limited warranty  
What does this limited warranty cover?  
The manufacturer of this VTech Product warrants to the holder of a valid proof of purchase (“Consumer” or  
“you”) that the Product and all accessories provided in the sales package (“Product”) are free from defects  
in material and workmanship, pursuant to the following terms and conditions, when installed and used  
normally and in accordance with the Product operating instructions. This limited warranty extends only to the  
Consumer for Products purchased and used in the United States of America and Canada.  
What will VTech do if the Product is not free from defects in materials and workmanship during the  
limited warranty period (“Materially Defective Product”)?  
During the limited warranty period, VTech’s authorized service representative will repair or replace at  
VTech’s option, without charge, a Materially Defective Product. If we repair the Product, we may use new  
or refurbished replacement parts. If we choose to replace the Product, we may replace it with a new or  
refurbished Product of the same or similar design. We will retain defective parts, modules, or equipment.  
Repair or replacement of the Product, at VTech’s option, is your exclusive remedy. VTech will return the  
repaired or replacement Products to you in working condition. You should expect the repair or replacement  
to take approximately 30 days.  
How long is the limited warranty period?  
The limited warranty period for the Product extends for ONE (1) YEAR from the date of purchase. If VTech  
repairs or replaces a Materially Defective Product under the terms of this limited warranty, this limited  
warranty also applies to the repaired or replacement Product for a period of either (a) 90 days from the date  
the repaired or replacement Product is shipped to you or (b) the time remaining on the original one-year  
warranty; whichever is longer.  
What is not covered by this limited warranty?  
This limited warranty does not cover:  
1. Product that has been subjected to misuse, accident, shipping or other physical damage, improper  
installation, abnormal operation or handling, neglect, inundation, fire, water or other liquid intrusion; or  
2. Product that has been damaged due to repair, alteration or modification by anyone other than an  
authorized service representative of VTech; or  
3. Product to the extent that the problem experienced is caused by signal conditions, network reliability, or  
cable or antenna systems; or  
4. Product to the extent that the problem is caused by use with non-VTech accessories; or  
5. Product whose warranty/quality stickers, product serial number plates or electronic serial numbers have  
been removed, altered or rendered illegible; or  
6. Product purchased, used, serviced, or shipped for repair from outside the United States of America or  
Canada, or used for commercial or institutional purposes (including but not limited to Products used for  
rental purposes); or  
7. Product returned without a valid proof of purchase (see item 2 on the next page); or  
8. Charges for installation or set up, adjustment of customer controls, and installation or repair of systems  
outside the unit.  
73  
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Appendix  
Limited warranty  
How do you get warranty service?  
NOTE: Before calling for service, please review the user’s manual - a check of the Product’s controls and  
features may save you a service call.  
Except as provided by applicable law, you assume the risk of loss or damage during transit and  
transportation and are responsible for delivery or handling charges incurred in the transport of the  
Product(s) to the service location. VTech will return repaired or replaced Product under this limited warranty.  
Transportation, delivery or handling charges are prepaid. VTech assumes no risk for damage or loss of the  
Product in transit. If the Product failure is not covered by this limited warranty, or proof of purchase does not  
meet the terms of this limited warranty, VTech will notify you and will request that you authorize the cost of  
repair prior to any further repair activity. You must pay for the cost of repair and return shipping costs for the  
repair of Products that are not covered by this limited warranty.  
What must you return with the Product to get warranty service?  
1. Return the entire original package and contents including the Product to the VTech service location  
along with a description of the malfunction or difficulty; and  
2. Include a “valid proof of purchase” (sales receipt) identifying the Product purchased (Product model) and  
the date of purchase or receipt; and  
3. Provide your name, complete and correct mailing address, and telephone number.  
Other limitations  
This warranty is the complete and exclusive agreement between you and VTech. It supersedes all other  
written or oral communications related to this Product. VTech provides no other warranties for this Product.  
The warranty exclusively describes all of VTech’s responsibilities regarding the Product. There are no other  
express warranties. No one is authorized to make modifications to this limited warranty and you should not  
rely on any such modification.  
State/Provincial Law Rights: This warranty gives you specific legal rights, and you may also have other  
rights, which vary from state to state or province to province.  
Limitations: Implied warranties, including those of fitness for a particular purpose and merchantability (an  
unwritten warranty that the Product is fit for ordinary use) are limited to one year from the date of purchase.  
Some states/provinces do not allow limitations on how long an implied warranty lasts, so the above limitation  
may not apply to you. In no event shall VTech be liable for any indirect, special, incidental, consequential,  
or similar damages (including, but not limited to lost profits or revenue, inability to use the Product or other  
associated equipment, the cost of substitute equipment, and claims by third parties) resulting from the use  
of this Product. Some states/provinces do not allow the exclusion or limitation of incidental or consequential  
damages, so the above limitation or exclusion may not apply to you.  
Please retain your original sales receipt as proof of purchase.  
74  
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Appendix  
FCC, ACTA and IC regulations  
FCC Part 15  
This equipment has been tested and found to comply with the requirements for a Class B digital device  
under Part 15 of the Federal Communications Commission (FCC) rules. These requirements are intended  
to provide reasonable protection against harmful interference in a residential installation. This equipment  
generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with  
the instructions, may cause harmful interference to radio communications. However, there is no guarantee  
that interference will not occur in a particular installation. If this equipment does cause harmful interference  
to radio or television reception, which can be determined by turning the equipment off and on, the user is  
encouraged to try to correct the interference by one or more of the following measures:  
Reorient or relocate the receiving antenna.  
Increase the separation between the equipment and receiver.  
Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.  
Consult the dealer or an experienced radio/TV technician for help.  
Changes or modifications to this equipment not expressly approved by the party responsible for compliance  
could void the user’s authority to operate the equipment.  
This device complies with Part 15 of the FCC rules. Operation is subject to the following two conditions:  
(1) this device may not cause harmful interference, and (2) this device must accept any interference  
received, including interference that may cause undesired operation. Privacy of communications may not be  
ensured when using this telephone.  
To ensure safety of users, the FCC has established criteria for the amount of radio frequency energy that  
can be safely absorbed by a user or bystander according to the intended usage of the product. This product  
has been tested and found to comply with the FCC criteria. The handset may be safely held against the ear  
of the user. The telephone base shall be installed and used such that parts of the user’s body other than the  
hands are maintained at a distance of approximately 20 cm (8 inches) or more.  
This Class B digital apparatus complies with Canadian ICES-003.  
FCC Part 68 and ACTA  
This equipment complies with Part 68 of the FCC rules and with technical requirements adopted by the  
Administrative Council for Terminal Attachments (ACTA). The label on the back or bottom of this equipment  
contains, among other things, a product identifier in the format US:AAAEQ##TXXXX. This identifier must be  
provided to your telephone service provider upon request.  
The plug and jack used to connect this equipment to premises wiring and the telephone network must  
comply with applicable Part 68 rules and technical requirements adopted by ACTA. A compliant telephone  
cord and modular plug is provided with this product. It is designed to be connected to a compatible modular  
jack that is also compliant. An RJ11 jack should normally be used for connecting to a single line and an  
RJ14 jack for two lines. See the installation instructions in the user’s manual.  
The Ringer Equivalence Number (REN) is used to determine how many devices you may connect to your  
telephone line and still have them ring when you are called. The REN for this product is encoded as the 6th  
and 7th characters following the US: in the product identifier (e.g., if ## is 03, the REN is 0.3). In most, but  
not all areas, the sum of all RENs should be five (5.0) or less. For more information, please contact your  
telephone service provider.  
This equipment may not be used with Party Lines. If you have specially wired alarm dialing equipment  
connected to your telephone line, ensure the connection of this equipment does not disable your alarm  
equipment. If you have questions about what will disable alarm equipment, consult your telephone service  
provider or a qualified installer.  
75  
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Appendix  
FCC, ACTA and IC regulations  
If this equipment is malfunctioning, it must be unplugged from the modular jack until the problem has been  
corrected. Repairs to this telephone equipment can only be made by the manufacturer or its authorized  
agents. For repair procedures, follow the instructions outlined under the Limited warranty. If this equipment  
is causing harm to the telephone network, the telephone service provider may temporarily discontinue your  
telephone service. The telephone service provider is required to notify you before interrupting service.  
If advance notice is not practical, you will be notified as soon as possible. You will be given the opportunity  
to correct the problem and the telephone service provider is required to inform you of your right to file a  
complaint with the FCC. Your telephone service provider may make changes in its facilities, equipment,  
operation, or procedures that could affect the proper functioning of this product. The telephone service  
provider is required to notify you if such changes are planned.  
If this product is equipped with a corded or cordless handset, it is hearing aid compatible.  
If this product has memory dialing locations, you may choose to store emergency telephone numbers  
(e.g., police, fire, medical) in these locations. If you do store or test emergency numbers, please:  
Remain on the line and briefly explain the reason for the call before hanging up.  
Perform such activities in off-peak hours, such as early morning or late evening.  
Industry Canada  
Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and  
(2) this device must accept any interference, including interference that may cause undesired operation.  
The term ‘’IC:‘’ before the certification/registration number only signifies that the Industry Canada technical  
specifications were met.  
The Ringer Equivalence Number (REN) for this terminal equipment is 0.1. The REN is an indication of  
the maximum number of devices allowed to be connected to a telephone interface. The termination on an  
interface may consist of any combination of devices subject only to the requirement that the sum of the  
RENs of all the devices does not exceed five.  
This product meets the applicable Industry Canada technical specifications.  
Technical specifications  
Frequency control  
Transmit frequency  
Crystal controlled PLL synthesizer  
Handset: 1921.536-1928.448 MHz  
Telephone base: 1921.536-1928.448 MHz  
Channels  
5
Nominal effective  
range  
Maximum power allowed by FCC and IC. Actual operating range may vary  
according to environmental conditions at the time of use.  
Power requirements  
Memory  
Handset: 2.4V Ni-MH battery  
Telephone base: 6V DC @ 400mA  
Charger: 6V AC @ 300mA  
Handset directory:  
50 memory locations; up to 30 digits and 15 characters  
Handset caller ID log:  
50 memory locations; up to 24 digits and 15 characters  
76  
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Index  
A
H
About cordless telephones 72  
Add a directory entry 30-31  
Add a handset 55  
Add a speed dial entry 34  
Alphabetical search 32  
Answer a call 20  
Handset indicators 59  
Handset layout 8-9  
Handset lights 59  
Handset locator 25  
Handset ringer 11  
Handset icons 59  
Answering system 42-54  
Answering system and voicemail 48  
I
Icons 59  
B
Implanted cardiac pacemakers 70  
Important safety instructions 69  
Indicators 59  
Installation 2, 3, 5-6  
Intercom 27-28  
Battery 3, 4, 60  
Battery charging 4  
Battery installation 3  
C
J
Caller ID 36-41  
Caller ID log screen messages 41  
Call intercept 50  
Call screening 45, 50  
Call transfer 24  
Join a call 26  
K
Key tone 18  
Call waiting 21  
Chain dialing 23  
Charger installation 2  
Charging 4  
Check voicemail 23  
Clear voicemail 17  
Clock 14  
L
Language 15  
Layout 8, 9, 10  
Lights 59  
Limited warranty 73-74  
Listening volume 21, 51  
D
M
Date 14  
Delete a directory entry 33  
Delete a memo 52  
Make a call 20  
Menu 11  
Message alert tone 46  
Message capacity 49  
Message playback 51  
Message window displays 53  
Missed call indicator 37  
Multiple handset use 26-28  
Mute 21  
Delete a redial entry 22  
Delete a speed dial entry 35  
Deregister handsets 56  
Dial a caller ID log entry 38  
Dial a directory entry 32  
Dialing pause 30, 31, 33, 40  
Directory 29-35  
DSL filter 2  
N
New message indication 49  
E
ECO 59, 70  
Edit a directory entry 33  
End a call 20  
O
Operating range 70  
Operation 20-25, 48-54  
F
Find handset 25  
Flash 21  
77  
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Index  
P
V
Pacemaker patients 70  
Paging handsets 25  
Parts checklist 1  
Voicemail 17, 23, 48  
Volume 11, 12, 21, 43, 50, 51  
W
Play a memo 52  
Precautions for users of implanted  
cardiac pacemakers 70  
Pulse dialing 19  
Wall mount installation 5, 6  
Warranty 73-74  
Website 24  
Q
Quiet mode 13  
R
Record a memo 52  
Record an announcement 42  
Recording time 47  
Redial 22  
Register a handset 55  
Remote access 54  
Replace a handset 56  
Review a caller ID log entry 38  
Review the directory 32  
Ringer 11  
S
Safety instructions 69  
Screen messages 41, 57-58  
Set date and time 14  
Settings 11-19, 42-47  
Share an outside call 26  
Speed dial 34-35  
Store a directory entry 30-31  
Store a speed dial entry 34  
T
Technical specifications 76  
Telephone base installation 2  
Telephone base layout 10  
Telephone base lights 59  
Telephone base ringer 12  
Temporary tone dialing 22  
Time and date setting 14  
Tone dialing 19, 22  
Troubleshooting 61-68  
U
Using the menu 11  
78  
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VTECH TELECOMMUNICATIONS LTD.  
A member of THE VTECH GROUP OF COMPANIES.  
VTech is the registered trademark of VTech Holdings Limited.  
Copyright © 2013 for VTECH TELECOMMUNICATIONS LTD.  
All rights reserved. Version 8 06/13.  
91-006053-010-100  
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