Ultratec Telephone 305 009901 User Manual

USING YOUR

™

CrystalTone

Line-Powered Model

305-009901

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CONTENTS

Contents . . . . . . . . . . . . . . . . . . . . . . . .1

Overview . . . . . . . . . . . . . . . . . . . . . .2-3

Installation . . . . . . . . . . . . . . . . . . . .4-5

Calling & Answering . . . . . . . . . . . . . . .5

Adjusting the Sound . . . . . . . . . . . . . . .6

Using Call Features . . . . . . . . . . . . . . .7

Saving Phone Numbers . . . . . . . . . . . .8

Care & Repair . . . . . . . . . . . . . . . . . . . .9

Specifications . . . . . . . . . . . . . . . .10-12

Index . . . . . . . . . . . . . . . . . . . . . . . . .13

Safety Instructions . . . . . . . .Back Cover

CONGRATULATIONS!

Thank you for purchasing the Ultratec

CrystalTone ™ amplified telephone.

With this phone you will be able to

adjust not only the volume but also the

clarity and quality of the sound.

Your CrystalTone offers one of the

highest levels of amplification

available (true 35 dB), and it is

hearing-aid compatible.

CONTENTS

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OVERVIEW

The CrystalTone works just like a standard

telephone. It also has some very helpful

features. Please take a few minutes to

familiarize yourself with its capabilities.

AUDIO JACK

You can connect some assistive listening

devices and headsets directly into the

CrystalTone audio jack (3.5 mm).

SPEED-DIAL EMERGENCY BUTTONS

HOLD BUTTON

The CrystalTone has three special buttons that

you can program with emergency numbers.

When you need to dial an emergency number

quickly, such as the police, just lift the receiver

and press the button labeled with the picture

You can place a call on hold by pressing the

HOLD

button. Neither you nor the person on

the other end of the line will hear sounds from

the line. To resume your conversation, press

HOLD

the

button a second time.

of a police badge (

). The emergency

buttons are NOT preprogrammed. You will

need to program them before use (see “Saving

Emergency Numbers” on page 8).

VOLUME (VOL)

Everyone in your house can use the

CrystalTone. When you need more volume,

VOL

just press the

button. The CrystalTone

SPEED-DIAL DIRECTORY BUTTONS

remembers any volume and tone adjustments

made previously. The amplification turns off

VOL

Save up to 10 frequently called numbers for

easy dialing. Once the number is saved, simply

lift the receiver and press the desired Speed-

Dial button to place a call.

when the receiver is hung up or when

pressed again.

LOUD RING WITH RING INDICATOR

REDIAL BUTTON

The ringer has a separate volume control so

you can select the ring volume and pitch that

work best for you. Plus, the Ring Indicator

lights up whenever the phone rings to provide

a visual alert.

When you get a busysignal, you can call back

REDIAL

later with the press of a button. The

button automatically calls the last number

that was dialed.

FLASH BUTTON

OUTGOING VOLUME

You can amplify the sound of your voice being

heard by the person on the other end of the

line with the

Volume).

Some telephone service features like Call

Waitingrequire a “hook flash” which is a very

brief interruption of the connection like

hanging up the phone for one second. The

timing for a hook flash can be tricky but the

button (Outgoing

FLASH

button times it perfectly so you don’t

MUTE BUTTON

have to worry about accidentally

disconnecting your call.

You can silence your outgoing voice by

MUTE

pressing the

button. The person on the

other end of the line will not be able to hear

sounds from where you are.

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OVERVIEW

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OVERVIEW

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INSTALLATION

To set up the CrystalTone , all you do is

connect the telephone line! You can also

choose to mount the phone on the wall.

3. SETTING PULSE OR TONE DIALING

The CrystalTone is preset to

use tone dialing because

this is used by most

CrystalTone includes the following parts:

telephone lines. If your line

uses pulse dialing, move the

switch located on the bottom of the

CrystalTone to the “Pulse” setting.

✔ CrystalTone amplified phone

✔ Handset with coiled cord

✔ 7-foot telephone line cord

✔ 6-inch telephone line cord (for use when

mounting on wall)

✔ Desktop/wall adapter

4. SETTING UP THE CRYSTALTONE

CAUTION! Do not plug the CrystalTone

into any telephone line other than a standard,

analog telephone line. Connection to a digital

system may damage the CrystalTone or the

telephone system and will void your warranty.

For Desktop Use

1. Connect the uncoiled end of the handset

cord to the jack on bottom of the

CrystalTone. Plug the other end of the cord

into the handset.

1. SELECTING A LOCATION

2. If the desktop/wall adapter is not removed,

remove it now (see step 2).

3. Plug the telephone line cord into the

telephone line jack on the bottom of the

CrystalTone and the other end into the

wall phone jack.

4. Replace the desktop/wall adapter so that

the larger side is along the top edge of the

CrystalTone.

The CrystalTone requires a standard (analog)

telephone line with either pulse or tone (also

called touchtone) dialing. To use the

CrystalTone with a digital system, some

modifications to the telephone line are

required.

Set up the CrystalTone in a place where:

✔ There is a phone jack nearby.

✔ The surface it is set on, or mounted to, is

stable and secure.

✔ The area is protected from excessive heat or

humidity.

5. Set the Crystal-

Tone on a sturdy

surface such as a

desk, table or

counter.

2. REMOVE DESKTOP/WALL ADAPTER

If it is connected, remove the desk-top/wall

adapter. (This will be

replaced after setup

is complete.)

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INSTALLATION

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Mounting on a Wall

5. CONNECTING AN EXTERNAL

SIGNALER

To use a separate, optional signal light, plug

the signaler into an unused extension

telephone wall jack.

1. Flip the handset

hook over so that

the hook points

up and will hold

the handset when

If you have only one

jack that is being

you hang it up.

2. Connect the uncoiled end of the handset

cord to the jack on bottom of the

CrystalTone. Plug the other end of the cord

into the handset.

used

by the

CrystalTone , you

can use a “Y-Jack”

(also called

3. Plug the 6-inch telephone line cord into

the CrystalTone.

4. Replace the desktop/wall adapter so the

larger side is down. This aligns the

CrystalTone so that it is flat when mounted

on the wall.

“duplex jack”).

Plug both the CrystalTone and the signaler

into the Y-jack and plug the Y-jack into the

wall jack. You can purchase a Y-jack at any

store that sells telephones.

5. Plug the telephone cord into the wall jack.

Then, line up the

6. CONNECTING A HEADSET RECEIVER

The CrystalTone provides an audio jack for

direct audio connections with some assistive

listening technology. A headset with a 3.5 mm

jack may also be used. The headset may be

either mono or stereo. The jack, which is

labeled with the headset symbol

holes in the wall-

mount bracket

with the mount-

ing studs on the

wall plate. Hook

the bracket on

the studs then pull down.

(

), is located on the right side of the

CrystalTone.

CALLING & ANSWERING

The CrystalTone works just like any

telephone.

ANSWERING A CALL

1. When you receive a call, the CrystalTone

rings and the Ring Indicator flashes slowly

along with the rings.

PLACING A CALL

1. Lift the Handset.

2. Listen for the dial tone.

3. Dial the number of the person you are

calling. When the person answers the

phone, begin your conversation.

4. During a conversation, you may want to

adjust the volume and quality of the sound

coming through the handset (see

“Adjusting the Sound ” on the next page).

NOTE: If the ring volume is not loud

enough to alert you to a call, you can

increase the ring volume (see “Adjusting

the Sound” on the next page).

2. Pick up the handset to answer the call and

begin your conversation.

INSTALLATION

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ADJUSTING THE SOUND

while the other person is talking. If you

slide it up, toward the top of the phone,

more high-pitched sounds will come

through the handset.

CONVERSATION VOLUME

To increase the overall volume of the person’s

voice coming through the handset:

VOL

1. Press the

on.

2. Slide the

button. The red light comes

4. Set the Crystal Tone switch to setting “B.”

People who experience low-frequency

hearing loss may prefer this setting.

5. You can experiment with different

combinations of Crystal Tone setting A or B

and Tone setting from low to high to get

the most effective setting.

VOLUME

control, located on the

top of the CrystalTone, toward the right

side of the phone until the volume is a

comfortable level for you.

6. When you have found the setting that

works best for you, leave the Crystal Tone

switch in place.

VOL

Each time you press the

button, the

VOLUME

CrystalTone will return to your previous

settings. You may wish to adjust the

slide control from time to time depending on

who you are speaking with.

To return the volume to your preferred setting,

TONE

VOL

press the

button at any time during a

conversation. The red light comes on, and the

CrystalTone recalls the settings for:

✔ Conversation Volume

✔ Conversation Tone

RING VOLUME

You can set the Ring

Volume to Off, Low,

Medium or High with the

switch on the bottom of

the CrystalTone.

The amplification turns off when you hang up

the handset.

CONVERSATION TONE

The CrystalTone has two controls that work

together to adjust the tone of the sounds

coming through the handset. You may wish to

experiment to see which works best for you.

RINGER ON/OFF

You can turn the ringer off using the

switch on the right side of the CrystalTone.

This will also turn off the Ring Indicator, so it

will not light up when you get a call.

RINGER

1. Set the Crystal Tone

switch, located on the

bottom, to setting “A.”

This enhances sound

for people with high-

RING PITCH

You can change the

ringer pitch with the

switch on the bottom of

the CrystalTone. Choose

from low, medium or

high pitch.

frequency hearing loss.

VOL

2. Press the

on.

3. Move the

button. The red light comes

TONE

slide

control to experience

the sound changes

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SOUND ADJUSTMENTS

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USING CALL FEATURES

SPEED DIALING

USING HOLD

Save up to 10 frequently called numbers for You can place a call on hold by pressing the

HOLD

easy, one-touch dialing. Plus, you can save up

to 3 emergency numbers. Once the number is

saved, simply lift the receiver and press the

desired Speed-Dial button to place a call.

button.

To use the Hold feature during a conversation,

HOLD

press the

button. Confirm that the red

HOLD

light above the

button is lit. As long as

NOTE: Speed-Dial buttons must be pro- this light is on, the person on the other end of

grammed with the desired number before they the line cannot hear what you are saying.

will dial. To program the Speed-Dial buttons When you are ready to resume your

HOLD

see “Saving Phone Numbers ” on the next conversation, press the

button a second

page.

time. You can also resume your conversation

from another telephone on the same line. This

is done by hanging up the handset while the

CrystalTone is on hold, then picking up the

handset of the second phone. TheCrystalTone

is automatically hung up.

REDIALING THE LAST NUMBER

When you get a busy signal, you can call back

later with the press of a button. The

button automatically calls the last number

that was dialed. Just lift the handset and press

the Redial button.

REDIAL

USING MUTE

You can mute your outgoing voice by pressing

MUTE

the

button.

USING FLASH

Some telephone service features like Call

Waiting or 3-Way Calling require a “hook

flash” which is a very brief interruption of the

connection like hanging up the phone for one

second.

To use the Mute feature during a conversation,

MUTE

press the

light above the

button. Confirm that the red

MUTE

button is lit. As long as

this light is on, the person on the other end of

the line cannot hear what you are saying.

When you are ready to resume your

MUTE

When using hookflash during a conversation,

conversation, press the

time.

button a second

FLASH

press the

button. There is a brief click

or silence on the line. If using Call Waiting,

the second call should now be connected.

ADJUSTING OUTGOING VOLUME

If the person you are talking to tells you that

they cannot hear you very well, you can

increase the volume of your outgoing voice by

pressing the

button.

When this feature is on, you can still increase

the volume of what you hear up to 15 db.

USING CALL FEATURES

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SAVING PHONE NUMBERS

NOTE: The Speed-Dial numbers are saved

SAVING SPEED-DIAL NUMBERS

using power that the CrystalTone receives

from the telephone line. If you disconnect the

CrystalTone from the wall jack, or if the

telephone company experiences an outage for

an extended period of time , the Speed-Dial

numbers may be erased.

1. Lift the handset.

PROGRAM

2. Press the

button.

3. Dial the phone number that you wish to

save just as if you were calling that

number.

4. Press the Speed-Dial Directory button that

you wish to use for this number.

5. Hang up the handset.

SAVING EMERGENCY NUMBERS

The CrystalTone has three buttons reserved for 6. Remove the clear plastic Directory cover:

emergency numbers:

Use the point of a pencil or other small

object to lift from the notches located on

each side of the cover.

Police

Hospital

Fire

7. In black ink, write the first name of the

person on the Directory label. There is a

space next to each Speed-Dial button. Print

large, clear letters so you will be able to see

easily which person you are calling.

8. Repeat these steps for each number that

you save. Replace the clear plastic

Directory cover when you are finished.

You choose what number is stored for each

button. These buttons are NOT

preprogrammed with emergency numbers.

NOTE: The Speed-Dial buttons with these

symbols are provided only as a convenience.

Ultratec assumes no responsibility for

customer reliance upon this memory feature.

Follow the steps under “Saving Speed-Dial

Numbers ” to set emergency numbers, except

that in Step 4, press the Emergency button

instead of the Speed-Dial Directory button.

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SAVING PHONE NUMBERS

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CARE & REPAIR

I experience feedback or a “squeal”

when hanging up the handset or

setting it down on a table.

CLEANING

Never use liquid or aerosol cleaners. Unplug

the CrystalTone and wipe with a damp cloth.

If necessary, use a small amount of mild soap

such as dishwashing soap on the cloth.

VOL

Press the

button to turn off

amplification before setting down the handset

or hanging up.

PROBLEM SOLVING

My CrystalTone does not ring when

I get a call.

REPAIR

If your CrystalTone is not working, we may be

able to help you solve the problem over the

telephone. Call Ultratec at the number on the

inside front cover of this manual.

Check the Ringer on/off switch on the right

side of the CrystalTone.

Be sure that the ringer switch on the bottom of

the CrystalTone is not set to Off. If you have

too many phones and/or computer modems

hooked up in your home, you may have

exceeded the “ringer equivalence” of your

telephone service. Contact your telephone

service provider to verify that your service is

adequate for your needs.

Follow these steps if you need to send the

CrystalTone to our repair center:

1. Pack it in the original shipping carton or a

similar sturdy box.

2. Include a note that describes the problem.

The note will help our technicians find the

problem.

3. Insure the CrystalTone for shipment.

Ultratec or an authorized Ultratec repair

center is not responsible for damage

during shipping to the center.

All of my Speed-Dial numbers have

been erased.

There was probably an extended interruption

in the telephone line. The Speed-Dial

numbers are saved using power the

CrystalTone receives from the telephone line.

If you disconnect the CrystalTone from the

wall jack or if the telephone company

experiences an outage, the Speed-Dial

numbers may be erased after about 45

minutes.

4. Send the CrystalTone to:

Ultratec National Service Center

5901 Research Park Blvd.

Madison, WI 53719

Email: [email protected]

The volume coming through the

handset is not loud enough.

Make sure the Outgoing Volume is off. The

button and light are on the top of the

CrystalTone (see “Adjusting Outgoing

Volume” on page 7).

You may also notice a decrease in volume

when another phone on an extension of the

same line is also off hook.

CARE & REPAIR

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SPECIFICATIONS

Physical Dimensions

Size: 8.1" x 9.5" x 2.75"

Weight: 2 lb. 4oz.

Ringer:

On/Off

Connections

Line:

Pitch

Volume (0-90 dB)

Plugs into a standard, analog

telephone line.

Audio Jack:

Keypad

Indicator Lights

Outgoing Volume

Volume

Large Keys: 1.15" x 0.8"

Large Print: .65" (62 pt)

Function Buttons

3.5 mm

For use with some assistive

listening devices and headsets.

Hold

Mute

Ring Indicator

Redial

Flash

Volume

Outgoing Volume

Hold

Approvals

FCC approved

Handset

FCC registration number:

D8KUSA-27016-TF-E

Type: HAC(Hearing Aid Compatible)

Style: K-style

REN: 0.9B

Mute

Dialing

Controls

Memory:

Conversation:

Redial

10 Speed-Dialbuttons

3 EmergencyDial buttons

Volume (0-35 dB)

Tone

Dual Tone (Crystal Tone)

Pulseor Tone

The user may find the following booklet prepared by the

Federal Communications Commission helpful: Interference

Handbook. This booklet is available from the

Superintendent of Documents, U.S. Government

Bookstore, 310 W. Wisconsin Ave., Suite 150, Milwaukee,

WI 53203, (414) 297-1304 (voice).

FCC INFORMATION

This equipment generates and uses radio frequency energy

and if not installed and used properly, that is, in strict

accordance with the manufacturer’s instructions, may

cause interference with the radio and television reception.

The CrystalTone has been tested and found to comply with

the specifications for a Class B computing device in

accordance with the specifications in Subpart J of Part 15

of the FCC Rules. These rules are designed to provide

reasonable protection against radio frequency interference

in residential installations.

This equipment complies with Part 68 of the Federal

Communications Commission (FCC) rules for the United

States.

The telephone jackused on the CrystalTone complies with

FCC Part 68, Subpart F rules and regulations and is an

RJ11C.

There is no guarantee that interference will not occur

during use. You can determine if this equipment causes

interference to radio or television reception by turning the

CrystalTone on and off while the television or radio is on.

A label is located on the underside of the CrystalTone

containing the FCC registration number and the Ringer

Equivalence Number (REN). You must, upon request,

provide the following information to your local telephone

company: USOC Jack Type: RJ11; REN: 0.9B.

If this equipment does cause interference the user is

encouraged to try to correct the interference by one or

more of the following measures:

Should you experience trouble with this telephone

equipment, please contact Ultratec National Service Center,

5901 Research Park Blvd., Madison, WI 53719. Email:

servi[email protected]

Reorient the radio or television receiving antenna.

Move the CrystalTone further away from the radio or

television.

The REN is used to determine the quantity of devices which

may be connected to the telephone line. Excessive RENs on

the telephone line may result in the devices not ringing in

response to an incoming call. In most, but not all, areas the

If necessary, consult an experienced radio/television

technician or the manufacturer for additional suggestions.

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SPECIFICATIONS

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sum of RENs should not exceed five (5.0). To be certain of NOTICE: The Ringer Equivalence Number (REN) assigned

the number of devices that may be connected to a line, as to each terminal device provides an indication of the

determined by the total RENs, contact the local telephone maximum number of terminals allowed to be connected to

company.

a telephone interface. The termination on an interface may

consist of any combination of devices subject only to the

requirement that the sum of the Ringer Equivalence

Number of all the devices does not exceed 5.

If trouble is experienced with your CrystalTone , for repair

or warranty information, please contact Ultratec Inc.

Customer Service at (608) 238-5400 (V/TTY). If the

equipment is causing harm to the telephone network, the

telephone company may request that you disconnect the

equipment until the problem is resolved.

AVIS D'INDUSTRIE CANADA

AVIS: L'étiquette d'Industrie Canada identifie le matériel

homologué. Cette étiquette certifie que le matériel est

conforme aux normes de protection, d'exploitation et de

sécurité des réseaux de télécommunications, comme le

prescrivent les documents concernant les exigences

techniques relatives au matériel terminal. Le Ministère

n'assure toutefois pas que le matériel fonctionnera à la

satisfaction de l'utilisateur.

This equipment cannot be used on public coin phone

service provided by the telephone company. Connection to

party line service is subject to state tariffs.

Your telephone company may discontinue your service if

your equipment causes harm to the telephone network.

They will notify you in advance of disconnection, if

possible. During notification, you will be informed of your

right to file a complaint to the FCC.

Avant d'installer ce matériel, l'utilisateur doit s'assurer

qu'il est permis de le raccorder aux installations de

l'entreprise locale de télécommunication. Le matériel doit

également être installé en suivant une méthode acceptée de

raccordement. L'abonné ne doit pas oublier qu'il est

possible que la comformité aux conditions énoncées ci-

dessus n'empêche pas la dégradation du service dans

certaines situations.

Occasionally, your telephone company may make changes

in its facilities, equipment, operation, or procedures that

could affect the operation of your equipment. If so, you will

be given advance notice of the change to give you an

opportunity to maintain uninterrupted service.

INDUSTRY CANADA WARNINGS

NOTICE: The Industry Canada Label identifies certified

equipment. This certification means that the equipment

meets telecommunications network protective, operational

and safety requirements as prescribed in the appropriate

Les réparations de matériel homologué doivent être

coordonnées par un représentant désigné par le

fournisseur. L'entreprise de télécommunications peut

demander á l'utitisateur de débrancher un appareil à la

suite de réparations ou de modifications effectuées par

l'utilisateur ou à cause de mauvais fonctionnement.

Terminal Equipment

Technical

Requirements

document(s). The Department does not guarantee the

equipment will operate to the user's satisfaction.

Pour sa propre protection, l'utilisateur doit s'assurer que

tous les fils de mise à la terre de la source d'énergie

électrique, des lignes téléphoniques et des canalisations

d'eau métalliques, s'il y en a, sont raccordés ensemble.

Cette précaution est particulièrement importante dans les

régions rurales.

Before installing this equipment, users should ensure that

it is permissible to be connected to the facilities of the local

telecommunications company. The equipment must also

be installed using an acceptable method of connection.

The customer should be aware that compliance with the

above conditions may not prevent degradation of service in

some situations.

AVERTISSEMENT: L'utilisateur ne doit pas tenter de faire

ces raccordements lui-même; il doit avoir recours à un

service d'inspection des installations électriques, ou à un

électricien, selon le cas.

Repairs to certified equipment should be coordinated by a

representative designated by the supplier. Any repairs or

alterations made by the user to this equipment, or

equipment malfunctions, may give the telecommunications

company cause to request the user to disconnect the

equipment.

AVIS: L'indice d'équivalence de la sonnerie (IES) assigné à

chaque dispositif terminal indique le nombre maximal de

terminaux qui peuvent être raccordés à une interface. La

terminaison d'une interface téléphonique peut consister en

une combinaison de quelques dispositifs, à la seule

condition que la somme d'indices d'équivalence de la

sonnerie de tous les dispositifs n'excède pas 5.

Users should ensure for their own protection that the

electrical ground connections of the power utility,

telephone lines and internal metallic water pipe system, if

present, are connected together. This precaution may be

particularly important in rural areas.

CAUTION: Users should not attempt to make such

connections themselves, but should contact the

appropriate electric inspection authority, or electrician, as

appropriate.

SPECIFICATIONS

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SPECIFICATIONS

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INDEX

Audio jack...2, 3, 5, 10

Headset...2, 5, 10

Hearing aid...1, 10

Hold...2, 3, 7, 10

Specifications...10

Busy...7

Speed-Dial

buttons...3, 7, 8, 10

emergency...2, 3, 7, 8, 10

using...7, 8, 9

Call Waiting...2, 7

Cleaning...9, back cover

Crystal Tone...3, 6, 10

Desktop/wall adapter...4-5

Dial tone...5

Hook flash...2, 7

Hospital button...8

Mute...2, 7, 10

Telephone line...3, 4-5, 9

cord...4-5, back cover

jack...3, 4-5

Number buttons...3, 10

Outgoing Volume...2, 3, 7, 9, 10

Pitch, ring...3, 6, 10

Police button...2, 8

Problem solving...9

Pulse...3, 4, 10

Dialing

type...4, 10

emergency...2, 7

pulse...3, 4, 10

Redial...2, 7

Speed-Dial...2, 7

tone...3, 4, 10

Tone...3, 4, 6, 10

control...3, 6, 10

conversation...3, 6

Touchtone...4

Volume

Redial...2, 3, 7, 10

Repair...9, 11