Touchcomputer User Guide
19R SERIES 19-inch LCD Multifunction Touchcomputer
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Copyright © 2009 Tyco Electronics. All Rights Reserved.
No part of this publication may be reproduced, transmitted, transcribed, stored in a
retrieval system, or translated into any language or computer language, in any form or
by any means, including, but not limited to, electronic, magnetic, optical, chemical,
manual, or otherwise without prior written permission of Elo TouchSystems.
Disclaimer
The information in this document is subject to change without notice. Elo TouchSystems
makes no representations or warranties with respect to the contents hereof, and spe-
cifically disclaims any implied warranties of merchantability or fitness for a particular
purpose. References in this publication to Elo TouchSystems products or services do
not imply that Elo TouchSystems intends to make them available in all countries in
which Elo TouchSystems operates. Elo TouchSystems reserves the right to revise this
publication and to make changes from time to time in the content hereof without obliga-
tion of Elo TouchSystems to notify any person of such revisions or changes.
TrademarkAcknowledgments
IntelliTouch, SecureTouch, AccuTouch, and MonitorMouse are trademarks of Elo
TouchSystems. Other product names mentioned herein may be trademarks or regis-
tered trademarks of their respective companies. Elo TouchSystems claims no interest in
trademarks other than its own.
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Table of Contents
Setup
5
5
6
6
Desktop
Maintenance
Care and Handling
Warning
22
23
23
24
Unpacking Your Touchcomputer
Product Overview
Front View
Rear View
Side View
Base Bottom View
Display Orientation
Initial Connections
Standard Unit:
6
7
7
8
9
9
Waste Electrical and Electronic
Equipment (WEEE) Directive
Technical Specifications
Touchcomputer Specifications
Dimensional Diagrams
Front
24
25
25
25
25
26
26
27
28
Advanced Unit:
Initial Power-On
Language Selection
Test Devices
Testing the Touchscreen
Time-zone selection
Operation
Side Panel Controls
OSD Control
OSD Menu
Headphone Jack
Power Control
Power Button
Using the I/O panel
Standard Unit: Intel® Desktop Board
D945GCLF2
Advanced Unit: Intel® Desktop Board
MS-9820
Short Base Mounting
Securing the Touchcomputer Base 21
Mounting ToAWall
DisplayAngle
9
VESA
Rear
Base Mounting
General Information
10
10
11
11
11
13
14
14
14
16
17
17
18
Standard Unit: Intel® Desktop Board
D945GCLF2
28
Advanced Unit: Intel® Desktop Board
MS-9820
29
33
33
34
34
35
35
36
36
45
45
45
45
45
46
49
Display Specifications
Power Supply Specifications
Touchscreen Specifications
Environmental Specifications
Hard Disk Recovery
Materials required
General overview:
Begin:
Technical Support
TechnicalAssistance
Using the Touchcomputer
Using the Web
18
19
21
21
22
22
Using the Phone
Regulatory Information
Warranty
Wall Mounted
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C H A P T E R
1
Setup
This chapter discusses how to set up and test your Touchcomputer and any included
peripheral options.
Unpacking Your Touchcomputer
Check that the following items are present and in good condition:
OR
Touchcomputer
Power cable US/Canadian
European power cable
Quick Install Guide & CD/DVD
Power Adapter
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Product Overview
Front View
Rear View
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Side View
Base Bottom View
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Display Orientation
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Initial Connections
Prior to turning on your Touchcomputer you must take the power adapter and appropri-
ate power cable from the accessories box. Plug the small round plug with four pins into
the 12Vdc power input on the Touchcomputer. Plug the power cable into the power
adapter and the other end into a suitable power outlet (mains). Make sure the audio
jumper cable and video jumper cable are in place as shown below.
Standard Unit:
Intel: Integrated Dual-core Intel®Atom™ 1.6 GHz processor & 533 MHz system bus
Advanced Unit:
Intel Core 2 Duo E5300 2.6 GHz, 800 MHz FSB, 2 MB L2 Cache
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Initial Power-On
The initial setup of the operating system takes approximately 5-10 minutes. Additional
time may be needed depending on touchcomputer hardware configuration and con-
nected devices. To setup the Windows Operating System (OS) for the touchcomputer,
turn on the touchcomputer and follow the instructions on the screen.
Language Selection
When the following window appears, you have the option of changing the language
used in menus and dialogs.
Click Customize. The Regional and Language window shown below will appear.
Select the Language tab. The window shown below will appear.
Select the desired language in the drop-down list labeled Language used in menus and
dialogs.
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Time-zone selection
When the following window appears, you may change the time-zone, date, and/or time
of the touchcomputer.
After making any changes, click Next to finish. Windows Setup will complete the
initialization of the touchcomputer.
Test Devices
Testing the Touchscreen
The touchscreen is pre-calibrated for accurate touch response.
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Calibration*
If for any reason the touchscreen needs to be re-calibrated, go to the control panel and
double-click the Elo Touchscreen icon. The window shown below will open.
Click on the Align button. This launches the align/calibration program. A window
similar to the one shown below will open. Follow the instructions to align/calibrate the
touchscreen.
*The alignment/calibration procedure may vary between touch technologies.
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C H A P T E R
2
Operation
This chapter shows the user how to: control the On-Screen Display (OSD) and Power
buttons, use the I/O panel, securely mount the Touchcomputer and adjust the display
head.
MENU
UP / INCREASE
DOWN / DECREASE
SELECT
POWER
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Side Panel Controls
All adjustments made to the display via OSD and Power controls are automatically
saved. User settings will remain unchanged after powering off/on or in the case of a
power failure.
Control
Function
1 Menu/Exit Opens On Screen Display (OSD) / Exits the OSD menu.
2 Up
1. Enter contrast adjustment.
2. Increase value of the selected item.
3. Move OSD selection clockwise.
3 Down
1. Enter brightness adjustment.
2. Decrease value of the adjustment item.
3. Move OSD selection counter-clockwise.
4 Select
5 Power
1. VGA/DVI video source select.
2. Selects the adjustment item from the OSD menu.
1. Press to turn on the computer.
2. To turn off the computer use the operating system to
shut down the computer. If unable to use the operating
system for shutdown, press and hold the POWER button
for 4-5 seconds.
OSD Control
OSD Menu
To display the OSD Menu, press the Menu button.
1. Press the UP button or DOWN button to toggle and the SELECT button to
select among the different OSD sub-menus and functions.
2. When the function you want to change is shown, press the SELECT button.
To adjust the value of the function:
1. Pressing the UP button increases the value of the selected OSD control option.
2. Pressing the DOWN button decreases the value of the selected OSD control
option.
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The OSD shall control the following audio and screen characteristics:
PARAMETER
ADJUSTMENT
Auto Adjust
Automatically adjusts the system clock to the input video signal.
Luminance
Brightness
Adjusts the Brightness signal from 0 (minimum brightness) to 100
(maximum brightness). Default: 100 (maximum brightness)
Adjusts the contrast of the video signal from 0 (minimum) to 100
(maximum). Default: 50.
Contrast
Image setting
H-position
Moves the image horizontally in single-pixel increments on a scale from
0 to 100 using at least 100 discrete steps. Default: 50 (centered in the
panel).
V-position
Moves the image vertically in single-pixel increments on a scale from 0
to 100 using at least 50 discrete steps. Default: 50 (centered in the
panel).
Clock
Phase
Adjusts the ratio of dividing frequency of the dot clock on a scale from 0
to 100 using at least 100 discrete steps. Default:50
Adjust the phase of the panel dot clock with respect to panel data
frequency from 0 to 100 using at least 25 discrete steps. Default:62
Color
Adjusts color temperature. Color temperature options shall be 9300K,
7500K, 6500K, 5500K, and User Color.Default: User Preset
Audio
Mute
Turn on or off the mute function. Default value: Not muted.
Adjusts the level of the audio signals to the Audio Output and Phone
Output signals from 0 (minimum volume) to 100 (maximum volume) in
100 discrete steps. Default value: 50.
Volume
OSD
OSD V-Position
Moves the OSD display vertically from the bottom edge to the top edge of
the panel from 0 to 100. Default: 50 (centered in the panel).
OSD H-Position
OSD Timeout
Moves the OSD display horizontally from the left edge to the right edge of
the panel from 0 to 100. Default: 50 (centered in the panel).
Adjusts the OSD timeout time. OSD setting changes made prior to the
OSD timeout are kept and used. At a minimum, the user shall be able to
select options between 5 to 60 seconds. Default: 15 seconds.
Selects which language the OSD information is displayed in. Options
shall be: English, French, Italian, German, Spanish, Simplified Chinese,
Traditional Chinese and Japanese. Default: English.
OSD Language
Recall
Color Recall
Selecting “Color Recall” shall restore all factory default settings for the
color temperature .
Recall Defaults
Selecting “Recall Defaults” shall restore all factory default settings for
the OSD .
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Miscellaneous
Aspect Ratio
Select between “Fill Screen” (input image is scaled to fill the LCD
vertically and horizontally with no over- or under-scan) and “Fill toAspect
Ratio” (for input images with aspect ratio lower than the LCD panel’s
aspect ratio of 16:10, input image is scaled to preserve input aspect ratio
with no over-scan, & the unused portions of the panel will be black).
Default: Fill Screen.
Sharpness
Adjusts sharpness of video signals on a scale from 1 to 5 using steps.
Default: 3 (no sharpness correction).
DDCCI Function Enable or Disable DDCCI Function.Default: Enable
Exit
Exits the OSD display.
Shortcut keys
There are three shortcut buttons allowing the user to make quick adjustments. These
shortcuts are available only when the OSD menu is NOT displayed.
•
•
•
To adjust luminance, press the UP button.
To adjust audio, press the DOWN button.
To select video source, press the SELECT button.
OSD Lockout
The On Screen Display (OSD) feature can be locked out (disabled) if desired. To enable
this feature, when the OSD is not present, simultaneously press the MENU and UP
buttons until OSD LOCK appears on the screen (approximately 2 seconds). To re-
enable the OSD function again, simultaneously press the MENU and UP buttons until
OSD UNLOCK appears on the screen (approximately 2 seconds).
Headphone Jack
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Power Control
Power Button
The power button function can be set by the operating system under:
Control Panel->Display Properties->Screen Saver->Power->Advanced->Power
Buttons.
To override all Operating System settings and shut down the Touchcomputer, press
and hold the power button for 4-5 seconds.
Note: On select models the delay to override the operating system is extended to
15 seconds.
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Using the I/O panel
The Touchcomputer provides the following I/O interfaces for connecting a wide vari-
ety of compliant devices.
Standard Unit: Intel® Desktop Board D945GCLF2
VGA
There is one VGA (HD-15) port (normally connected with supplied jumper cable to
display VGA input).
USB
There are four USB 2.0 type A ports.
Ethernet
There is one RJ45 Ethernet port providing LAN capabilities.
Serial
There is one RS232 serial port.
Microphone Input
There is one 3.5 mm microphone input jack for connecting an external microphone.
Audio Output
There is one 3.5 mm stereo audio output jack for connecting headphones, normally
connected with the supplied jumper cable to the audio input of the display.
PS/2 Keyboard
A PS/2 keyboard is functional when connected directly to the PS/2 keyboard port.
PS/2 Mouse
A PS/2 mouse may be connected to the PS/2 mouse port.
Intel® Desktop Board D945GCLF2
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Advanced Unit: Intel® Desktop Board D MS9820
VGA
There is one VGA (HD-15) port (normally connected with supplied jumper cable to
display VGAinput).
USB
There are four USB 2.0 type A ports.
Ethernet
There are 2 RJ45 Ethernet ports providing LAN capabilities.
Serial
There is one RS232 serial port.
Microphone Input
There is one 3.5 mm microphone input jack for connecting an external microphone.
Audio Output
There is one 3.5 mm stereo audio output jack for connecting headphones, normally
connected with the supplied jumper cable to the audio input of the display.
PS/2 Keyboard
A PS/2 keyboard is functional when connected directly to the PS/2 keyboard port.
PS/2 Mouse
A PS/2 mouse may be connected to the PS/2 mouse port.
Intel® Desktop Board D MS9820
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Kensington Lock
The Kensington lock is a security device that prevents theft. To find out more about
this security device, look for Computer Locks on the Kensington website at: http://
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Securing the Touchcomputer Base
Short Base Mounting
Dimensions are in millimeters.
Mounting ToAWall
1. Remove the four screws (C), two are under the base assembly, in order to separate the
stand from the computer.
2. Rotate the monitor 180° (so the monitor will not be upside down when mounted in the
position shown).
3. Reinstall the four screws (C).
4. Route the cables through the cutout (if applicable) and mount the monitor to the wall
using the templates provided.
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DisplayAngle
Wall Mounted
Desktop
For viewing clarity, you can tilt the desktop LCD from 30 to 75 degrees from vertical.
CAUTION
In order to protect the LCD if no touchscreen is installed, be sure to hold
the base when adjusting the LCD, and take care not to touch the LCD screen.
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C H A P T E R
3
Maintenance
Care and Handling
The following tips will help keep your Elo Touchcomputer functioning
at the optimal level.
• To avoid risk of electric shock, do not disassemble the power adapter or
Touchcomputer cabinet. The unit is not user serviceable. Remember to unplug the
computer from the power outlet before cleaning.
• Do not use alcohol (methyl, ethyl or isopropyl) or any strong solvent. Do not use
thinner or benzene, abrasive cleaners or compressed air.
• To clean the computer cabinet, use a cloth lightly dampened with a mild detergent.
• Avoid getting liquids inside your Touchcomputer. If liquid does get inside, have a
qualified service technician check it before you power it on again.
• Do not wipe the screen with a cloth or sponge that could scratch the surface.
• To clean the touchscreen, use window or glass cleaner, apply the cleaner on a soft
cloth, then wipe the touchscreen clean. Never apply the cleaner directly to the
touchscreen.
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Warning
This product consists of devices that may contain mercury, which must be recycled or
disposed of in accordance with local, state, or federal laws (within this system, the
backlight lamps in the monitor display contain mercury).
Waste Electrical and Electronic Equipment (WEEE)
Directive
In the European Union, this label indicates that this product should not be disposed of
with household waste. It should be deposited at an appropriate facility to enable recov-
ery and recycling.
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C H A P T E R
4
Technical Specifications
Touchcomputer Specifications
Note: Not all operating systems or options are supported in all regions. Please
contact your local Elo TouchSystems representative for details.
Dimensional Diagrams
Front
NOTE: Technical specifications are subject to change without notice.
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Rear
VESA
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Base Mounting
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General Information
Shipping box dimensions
555 mm x 455 mm x 260 mm (21.8 x 17.9 x 10.2 inches)
Min 40,000 hours to half brightness
Backlight lamp life
Agency approvals
UL/cUL (*recognized component), FCC, C-Tick, CE
(EN60950)
Speakers (internal)
User controls
Two-watt/channel speakers in display head
Right side: Power and user display controls: turn on
the Touchcomputer and adjust the display brightness,
contrast and other features
Mounting options
Other features
100 mm VESA mount, removable base
Adjustable Base
Energy save mode (less than 2 watts)
Touchscreen sealed to bezel and LCD
Security lock receptacle
Standard Unit: Intel® Desktop Board D945GCLF2
Processor
Integrated dual-core Intel® Atom™ 1.6GHz proces-
sor with a 533 MHz system bus
RAM
1 GB DDR2 533/667 SDRAM, One 240-pin DIMM
socket expandable to 2 GB max (not user serviceable)
Chipset
Intel 82945GC Express Chipset Graphics and Memory
Controller Hub (GMCH)
Intel 82801GB I/O Controller Hub (ICH7)
Video
Integrated graphics via the Intel® Graphics Media
Accelerator 950 (Intel® GMA 950) & S-video output
support
BIOS
Intel BIOS
Operating system (optional)
Windows XPEmbedded, Microsoft Windows Embed-
ded for Point of Service (WEPOS)
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Rear I/O
VGA:1
S-Video: 1 (may not be present on some part numbers)
Ethernet: 1 (10/100/1000Base-T)
USB: 4 USB 2.0
Audio: Mic in, Line in, Line out
(RealtekALC662 supports 5.1 CH HDAudio )
Parallel: 1
Serial: 1 (RS-232)
PS/2: 2 (1 x K/B and 1 x Mouse)
Additional Internal I/O Ports
USB: 2 (USB 2.0) S/PDIF: 1, IDE: 1 (44 Pin), SATA: 2
(connectors on motherboard - not user serviceable)
Real Time clock
Hard Drive
Replaceable Lithium battery backed up real time clock
1 x 2.5" SATAhard drive, 80GB
Power supply
Type: External
Input (line) voltage: 100-240 VAC, 50-60 Hz, 2.0Amp.
Output voltage/current: 12 V at 9.165Amp. min.
110 watts minimum
Power dissipation
Weight
110 W Typical
Actual: 20.1 lbs (9.14 kg)
Actual without stand: 13.9bs (6.34 kg)
Shipping: 29.6lbs (13.44 kg)
Advanced Unit: Intel® Desktop Board MS9820
Processor
Intel Core 2 Duo 53002.6 GHz, 800 MHz FSB, 2MB
L2 Cache
RAM
2GB DDR2 667 SDRAM, Two 240-pin, DDR2 1.8 V
SDRAM Dual Inline Memory Module (DIMM)
sockets 800/667 MHz single or dual channel DDR2
SDRAM interface
Support for up to 4 GB of system memory (not user
serviceable)
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Chipset
Intel 82Q35 Express Chipset Graphics and Memory
Controller Hub (GMCH)
Intel® 82801IO I/O Controller Hub (ICH9DO)
Graphics/Video
Intel® Graphics Media Accelerator 3100 onboard
graphics subsystem
BIOS
AMI BIOS
Operating system (optional)
Microsoft Windows XP Embedded, Microsoft Win-
dows Embedded for Point of Service (WEPOS)
Rear I/O
VGA:1
Ethernet: 2 (10/100/1000Base-T)
USB: 4 USB 2.0
Audio: Mic in 1, Line in 1, Line out 1 (RealtekALC888
supports 5.1 CH HD Audio )
Serial (RS232)
PS/2: 2 (1 x K/B and 1 x Mouse)
Additional Internal I/O Ports
USB: 4 USB 2.0 via two headers (connectors on Moth-
erboard - some restrictions may apply - not user ser-
viceable)
PCI Express X16: 1 (connectors on Motherboard -
some restrictions may apply - not user serviceable)
Mini-PCIe: 1 ( not user serviceable)
Serial: 1 serial port header (not user serviceable)
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Real Time clock
Hard Drive
Replaceable Lithium battery backed up real time clock
1 x 2.5" SATAhard drive, 160 GB
Power supply
Type: External
Input (line) voltage: 100-240 VAC, 50-60 Hz, 2.0Amp.
Output voltage/current: 12 V at 9.165Amp. min.
110 watts min.
Power dissipation
Weight
110 W Typical
Actual: 21 lbs (9.5 kg)
Actual without stand: 14.7lbs (6.7 kg)
Shipping: 30.3lbs (13.8 kg)
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RJ45 connector Pin Definition
Pin #
T568A Wiring
Pair 3 - white/green
T568B Wiring
Pair 2 - white/orange
1
2
3
4
5
6
7
8
Pair 3 - green
Pair 2 - orange
Pair 3 - white/green
Pair 1 - blue
Pair 2 - white/orange
Pair 1 - blue
Pair 1 - white/blue
Pair 2 - orange
Pair 1 - white/blue
Pair 3 - green
Pair 4 - white/brown
Pair 4 - brown
Pair 4 - white/brown
Pair 4 - brown
DB9 connector Pin Definition
Pin #
Signal Name
1
2
3
4
5
6
7
8
9
Receive Data (RD)
Transmit Data (TD)
Signal Ground
Request to send (RTS)
Clear to Send (CTS)
Power Input Pin Definition
Pin #
Signal Name
1
2
3
4
+12V
N.C
Ground
+12V
5
N.C
6
Grand
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Display Specifications
Model
19R series
LCD Display
Display Size
Pixel Pitch
Display Mode
19.0” TFTActive Matrix Panel
408.24 (H) x 255.15 (V)
0.2835 (H) x 0.2835 (W)
1680 x 1050 at 60Hz
1440 x 900 at 60 Hz
1366 x 768 at 60 Hz
1360 x 768 at 60 Hz
1280 x 1024 at 60 or 75 Hz
1280 x 960 at 60 Hz
1280 x 768 at 65 Hz
1152 x 864 at 75 Hz
1024 x 768 at 60, 65, 72 or 75 Hz
832 x 624 at 75 Hz
800 x 600 at 56, 60 or 72 Hz
720 x 400 at 70 Hz 720 x 350 at 70 Hz
640 x 480 at 60, 66 or 72 Hz
XGA1440x900
Native
Contrast Ratio
Brightness
LCD
800 : 1 (typical)
3000 cd/m2 (Typical)
Acoustic Pulse Recognition 270 cd/m2 (Typical)
Response Time
Display Color
ViewingAngle
Tr = 3.6 ms, Tf = 1.4 ms typical
16.7 million colors (RGB 6-bit + FRC data)
(L/R) = -85° / +85° (typical),
(U/D) -80° / +80° (typical)
DDC2B
Plug & Play
Touch Panel
Acoustic Pulse Recognition
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Power Supply Specifications
The Touchcomputer shall be powered by 12 VDC from the power adapter supplied with
the unit.
Standard unit:
12Vdc at 9.165 amps
(Part number: E98499)
Touchscreen Specifications
Available with Acoustic Pulse Recognition (APR) technology. For detailed specifica-
depending on region.
Environmental Specifications
Temperature
Operating Temperature (Independent of altitude)
Non-Operating Temperature (Independent of altitude)
0° C to 40° C
-20° C to 60° C
Humidity
Operating (noncondensing)
Non-Operating (38.7 °C maximum wet bulb temperature)
20% to 80%
5% to 95%
Altitude
Operating
0 to + 12,000 feet [3,658 m]
Equivalent to 14.7 to 10.1 psia
0 to + 40,000 feet [12,192 m]
Equivalent to 14.7 to 4.4 psia
Non-Operating
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C H A P T E R
5
Hard Disk Recovery
Note: Back up all data. This procedure will
erase all data from the hard drive. You will
lose all previous work not backed up.
Materials required
•USB CD/DVD drive device
•USB cable
•Keyboard (PS2 or USB)
•Mouse
•Elo Recovery CD-ROM or DVD disc supplied with this computer
Note: The Elo Recovery CD supplied with the Elo Touchcomputer is specific to
the 19R series Touchcomputer. Do not attempt recovery with a Recovery CD from
another computer version. If do not have the correct recovery CD or you have
questions about this process, contact Elo.
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General overview:
1. User boots off the CD.
2. Select the option to recover operating system.
3. The system restarts into mini setup.
4. Follow the on screen instructions to enter required information by
Windows setup.
5. The system restarts and either touchscreen calibration/alignment
is performed, or touchscreen drivers are installed and the
calibration file is downloaded, and the computerrestarts (Final
restart).
6. After the computer starts again it boots to a Windows desktop and
is ready for the user to personalize.
Begin:
1. Boot off the Elo supplied recovery CD.
Turn the computer off.
Install the external USB CD/DVD drive as directed by the manufacturer.
Insert the Elo Recovery CD into the USB CD/DVD drive.
Turn on the Elo Touchcomputer.
When the screen below appears press the F10 key on the keyboard.
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Wait until the screen below appears.
Using the Arrow UP or DOWN key(s) on the keyboard to select the CD/
DVD drive you are using. When selected press ENTER.
When prompted, press any key to boot from the CD.
The following two screens should appear.
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2. Select the option to recover operating system.
Note: By clicking, agree and understand...” and clicking
OK on this screen, you are acknowledging this recovery
process will erase all previous data from the hard drive.
You will lose all previous work not backed up.
Click “I agree...” and then OK.
1
2
3
4
Unplug the USB device which contains the recovery software when directed to do so
on the screen (see screen shot #4.)
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3. The system restarts into mini setup.
4. Follow the on screen instructions.
ClickNEXT.
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Read and accept the End User LicenseAgreement.
WEPOS License Agreement
XP License Agreement
Follow the instructions on the screen.
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For Windows XP you will be required to enter the 25 digit product ID from the
license on the back of the computer. You may have to remove the cable cover to
see the license.
Note: This step not required for WEPOS.
Enter information as required.
1
2
3
4
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5. The system will restart.
WEPOS will require you to log on to the administratoraccount. If you
chose a password during Mini Setup you will be required to enter it
now.
6. Touchscreen calibration or alignment begins.
For APR (Acoustic Pulse Recognition) touch technology.
If the “Found New Hardware Window” pops up on the screen (see below)
DO NOT interact with this window. It will close itself as the APR drivers load
automatically.
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TheAPR drivers will load automatically. You will see the following two screens
appear as the drivers load. Please wait until the computer reboots.
1
2
7. Congratulations - your operating system has been restored to the
original factory configuration and is ready for use.
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C H A P T E R
6
Technical Support
Technical Assistance
There are three methods to obtain contact information for technical assistance on the
Touchcomputer:
•
•
•
The Touchcomputer.
The web.
The phone.
Using the Touchcomputer
You can access the support information by going to the System Properties and clicking
on the Support Information button. You can get to System Properties by either of the
following methods:
• Right click "My Computer" and choose "Properties"
or
• Click on the "Start Button" and select "Control Panel" and Double click on the
"System" icon .
Using the Web
Using the Phone
Call toll-free 1-800-557-1458
Elo TouchSystems 19R series User Guide 45
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Regulatory Information
I. Electrical Safety Information:
A) Compliance is required with respect to the voltage, frequency, and current require-
ments indicated on the manufacturer’s label. Connection to a different power source
than those specified herein will likely result in improper operation, damage to the equip-
ment or pose a fire hazard if the limitations are not followed.
B) There are no operator serviceable parts inside this equipment. There are hazardous
voltages generated by this equipment which constitute a safety hazard. Service should
be provided only by a qualified service technician.
C) This equipment is provided with a detachable power cord which has an integral
safety ground wire intended for connection to a grounded safety outlet.
1) Do not substitute the cord with other than the provided approved type. Under no
circumstances use an adapter plug to connect to a 2-wire outlet as this will defeat the
continuity of the grounding wire.
2) The equipment requires the use of the ground wire as a part of the safety certifica-
tion, modification or misuse can provide a shock hazard that can result in serious injury
or death.
3) Contact a qualified electrician or the manufacturer if there are questions about the
installation prior to connecting the equipment to mains power.
II. Emissions and Immunity Information
A) Notice to Users in the United States: This equipment has been tested and found to
comply with the limits for a Class A digital device, pursuant to Part 15 of FCC Rules.
These limits are designed to provide reasonable protection against harmful interfer-
ence in a residential installation. This equipment generates, uses, and can radiate radio
frequency energy, and if not installed and used in accordance with the instructions,
may cause harmful interference to radio communications.
B) Notice to Users in Canada: This equipment complies with the ClassAlimits for radio
noise emissions from digital apparatus as established by the Radio Interference Regu-
lations of Industry Canada.
C) Notice to Users in the European Union: Use only the provided power cords and
interconnecting cabling provided with the equipment. Substitution of provided cords
and cabling may compromise electrical safety or CE Mark Certification for emissions or
immunity as required by the following standards:
This Information Technology Equipment (ITE) is required to have a CE Mark on the
manufacturer’s label which means that the equipment has been tested to the following
Directives and Standards:
This equipment has been tested to the requirements for the CE Mark as required by
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EMC Directive 2004/108/EC indicated in European Standard EN 55 022 ClassAand the
Low Voltage Directive 2006/95/EC as indicated in European Standard EN 60 950.
D) General Information to all Users: This equipment generates, uses and can radiate
radio frequency energy. If not installed and used according to this manual the equip-
ment may cause interference with radio and television communications. There is, how-
ever, no guarantee that interference will not occur in any particular installation due to
site-specific factors.
1) In order to meet emission and immunity requirements, the user must observe
the following:
a) Use only the provided I/O cables to connect this digital device with any
computer.
b) To ensure compliance, use only the provided manufacturer’s approved line
cord.
c) The user is cautioned that changes or modifications to the equipment not
expressly approved by the party responsible for compliance could void the
user’s authority to operate the equipment.
2) If this equipment appears to cause interference with radio or television recep-
tion, or any other device:
a) Verify as an emission source by turning the equipment off and on.
b) If you determine that this equipment is causing the interference, try to correct
the interference by using one or more of the following measures:
i) Move the digital device away from the affected receiver.
ii) Reposition (turn) the digital device with respect to the affected receiver.
iii) Reorient the affected receiver’s antenna.
iv) Plug the digital device into a differentAC outlet so the digital device and
the receiver are on different branch circuits.
v) Disconnect and remove any I/O cables that the digital device does not
use. (Unterminated I/O cables are a potential source of high RF emission
levels.)
vi) Plug the digital device into only a grounded outlet receptacle. Do not
use AC adapter plugs. (Removing or cutting the line cord ground may in-
crease RF emission levels and may also present a lethal shock hazard to the
user.)
vii) If you need additional help, consult your dealer, manufacturer, or an
experienced radio or television technician.
Elo TouchSystems 19R series User Guide 47
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III. Safety Label
Agency marks and electrical ratings may vary by model. See the safety label on the
back of your unit for this information. The following is an example of a safety label:
Battery Notice
CAUTION : Risk of Explosion if Battery is replaced by an Incorrect Type. Dispose of
Used Batteries According to the Instructions.
Laser Notice
CAUTION : Laser radiation when open. DO NOT STARE INTO BEAM.
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Warranty
Except as otherwise stated herein or in an order acknowledgment delivered to Buyer,
Seller warrants to Buyer that the Product shall be free of defects in materials and
workmanship. The warranty for the touchcomputer and components of the product is
regional; please contact your regional office. For contact information, see page 53 or go
Seller makes no warranty regarding the model life of components. Seller suppliers may
at any time and from time to time make changes in the components delivered as Prod-
ucts or components.
Buyer shall notify Seller in writing promptly (and in no case later than thirty (30) days
after discovery) of the failure of any Product to conform to the warranty set forth
above; shall describe in commercially reasonable detail in such notice the symptoms
associated with such failure; and shall provide to Seller the opportunity to inspect
such Products as installed, if possible. The notice must be received by Seller during the
Warranty Period for such product, unless otherwise directed in writing by the Seller.
Within thirty (30) days after submitting such notice, Buyer shall package the allegedly
defective Product in its original shipping carton(s) or a functional equivalent and shall
ship to Seller at Buyer’s expense and risk.
Within a reasonable time after receipt of the allegedly defective Product and verification
by Seller that the Product fails to meet the warranty set forth above, Seller shall correct
such failure by, at Seller’s options, either (i) modifying or repairing the Product or (ii)
replacing the Product. Such modification, repair, or replacement and the return ship-
ment of the Product with minimum insurance to Buyer shall be at Seller’s expense.
Buyer shall bear the risk of loss or damage in transit, and may insure the Product. Buyer
shall reimburse Seller for transportation cost incurred for Product returned but not
found by Seller to be defective. Modification or repair, of Products may, at Seller’s
option, take place either at Seller’s facilities or at Buyer’s premises. If Seller is unable
to modify, repair, or replace a Product to conform to the warranty set forth above, then
Seller shall, at Seller’s option, either refund to Buyer or credit to Buyer’s account the
purchase price of the Product less depreciation calculated on a straight-line basis over
Seller’s stated Warranty Period.
THESEREMEDIESSHALLBETHEBUYER’SEXCLUSIVEREMEDIESFORBREACH
OF WARRANTY. EXCEPT FOR THE EXPRESS WARRANTY SET FORTHABOVE,
SELLER GRANTS NO OTHERWARRANTIES, EXPRESS OR IMPLIED BYSTATUTE
OR OTHERWISE, REGARDING THE PRODUCTS, THEIR FITNESS FORANYPUR-
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POSE, THEIR QUALITY,THEIR MERCHANTABILITY,THEIR NONINFRINGEMENT,
OR OTHERWISE. NO EMPLOYEE OF SELLER ORANYOTHER PARTYISAUTHO-
RIZED TO MAKEANYWARRANTY FOR THE GOODS OTHER THAN THE WAR-
RANTYSETFORTHHEREIN. SELLER’SLIABILITYUNDERTHEWARRANTYSHALL
BE LIMITED TOAREFUND OF THE PURCHASE PRICE OF THE PRODUCT. IN NO
EVENT SHALL SELLER BE LIABLE FOR THE COST OF PROCUREMENT OR IN-
STALLATION OF SUBSTITUTE GOODS BYBUYER OR FORANYSPECIAL, CONSE-
QUENTIAL, INDIRECT, OR INCIDENTALDAMAGES.
Buyer assumes the risk and agrees to indemnify Seller against and hold Seller harmless
from all liability relating to (i) assessing the suitability for Buyer’s intended use of the
Products and of any system design or drawing and (ii) determining the compliance of
Buyer’s use of the Products with applicable laws, regulations, codes, and standards.
Buyer retains and accepts full responsibility for all warranty and other claims relating to
or arising from Buyer’s products, which include or incorporate Products or components
manufactured or supplied by Seller. Buyer is solely responsible for any and all repre-
sentations and warranties regarding the Products made or authorized by Buyer. Buyer
will indemnify Seller and hold Seller harmless from any liability, claims, loss, cost, or
expenses (including reasonable attorney’s fees) attributable to Buyer’s products or
representations or warranties concerning same.
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Index
A
H
Acoustic Pulse Recognition
Advanced Unit
Agency approvals
43
9, 29
28
Hard Disk Recovery
35
29, 31
16
Hard Drive
Headphone
Humidity
>See also Emissions; Regulatory
34
Information; Safety Label
Align
Altitude
APR
Assistance
Audio
I
12
34
43
45
Immunity
Information
Intel® Desktop Board D945GCLF2
46
15
18
5.1 CH HDAudio
Audio Output
audio signal level
Line in
29, 30
18, 19
15
K
Kensington Lock
20
29
30
L
Line in 1
Line out
Line out 1
Mic in
29
30
29, 30
29, 30
9
Language
Language Selection
10
10
M
RealtekALC888
Audio jumper cable
MSI Desktop Board MS-9820
Mounting To A Wall
19
21
B
N
Backlight lamp life
Brightness
28
15
Native
O
33
C
Calibration
Care and Handling
Color Reset
Color Temperature
Contrast
12
23
15
15
15
On-Screen Display (OSD)
Operation
OSD
Horizontal Position
Language
Menu
Orientation
OSD Vertical Position
time-out
13
13
14
15
15
14
15
15
15
16
D
Disclaimer
DisplayAngle
Display Mode
3
22
33
OSD Lockout
E
P
Electrical Safety
Emissions
46
46
Position Reset
Power Supply
15
33
F
Factory Reset
15
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R
Regulatory Information
46
S
S-Video
29
Safety Label
Setup
48
5
Sharpness
15
Shortcut keys
Speakers (internal)
Standard Unit
SurfaceAcoustic Wave
15
28
9, 18, 28
42
T
Technical Assistance
Technical Support
Temperature
45
35, 45
34
Testing the Touchscreen
Time-zone
11
11
Time-zone selection
Trademark
11
3
Turn-On
10
U
Unpacking
5
V
Video jumper cable
ViewingAngle
Volume
9
33
15
W
Warranty
Web
Weight
49
45
29
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Check out Elo’s Website!
Get the latest...
• Product information
• Specifications
• News on upcoming events
• Press release
• Software drivers
• Touchmonitor Newsletter
Getting in Touch with Elo
simply call the office nearest you:
Germany
Belgium
North America
Elo TouchSystems
301 Constitution Drive
Menlo Park, CA 94025
USA
Asia-Pacific
Tyco Electronics Raychem GmbH Tyco Electronics Raychem N.V. Sun Hamada Bldg. 2F
(Elo TouchSystems Division)
Finsinger Feld 1
(Elo TouchSystems Division)
Diestsesteenweg 692
B-3010 Kessel-Lo
Belgium
1-19-20 ShinYokohama
Kanagawa 222-0033
Japan
D-85521 Ottobrunn
Germany
Tel +49 (0)(89) 60822-0
Fax +49(0)(89) 60822-180
Tel +32(0)(16)35 21 00
Fax +32(0)(16)35 21 01
Tel +81(45)478-2161
Fax +81(45)478-2180
(800) ELO-TOUCH
(800) 356-8682
Tel 650-361-4800
Fax 650-361-4722
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