TRUE FOOD SERVICE EQUIPMENT, INC.
2001 East Terra Lane • P.O. Box 970 • O’Fallon, Missouri 63366
(636)-240-2400 • FAX (636)272-2408 • INT’L FAX (636)272-7546 • (800)325-6152
Parts Department (800)424-TRUE • Parts Department FAX# (636)272-9471
INSTALLATION MANUAL FOR TCGG MODELS
(CURVED GLASS DELI CASE)
TABLE OF CONTENTS
Safety Information
Safety Precautions ––––––––––––––––––––––– 1
Proper Disposal –––––––––––––––––––––––––– 2
Connecting Electricity ––––––––––––––––––––– 4
Adapter Plugs ––––––––––––––––––––––––––– 4
Installation / Operation Instructions
Ownership –––––––––––––––––––––––––––––– 4
Required Tools ––––––––––––––––––––––––––– 4
Uncrating ––––––––––––––––––––––––––––––– 4
Location ––––––––––––––––––––––––––––––––– 5
Leveling Cabinet ––––––––––––––––––––––––– 5
Defrost Timer Instructions (Grasslin Timer) –––– 6
Conductors and Circuits ––––––––––––––––––––– 7
Electrical Instructions & Start-up ––––––––––––– 8
Sealing the Cabinet to the floor –––––––––––––– 9
Shelving Installation & Operation –––––––––– 9-10
TCGG-48-S
Maintenance, Care & Cleaning
Temperature Control Adjustment ––––––––––– 11
Cleaning Condenser Coil –––––––––––––––– 12-13
Stainless Steel Equipment Care & Cleaning – 14-15
Light Bulb Replacement ––––––––––––––––––– 15
Warranty (U.S.A. & CANADA ONLY!) –––––––––– 16
TCGG-72-S
*Spanish, German, and French versions included.
CONGRATULATIONS!
You have just purchased the finest commercial
refrigeration available. You can expect many years
of trouble-free operation.
TCGG MODELS
(CURVED GLASS DELI CASE)
11/6/07 1k SB #912627
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True Food Service Equipment, Inc.
SAFETY INFORMATION
How to Maintain Your
Unit
to Receive the Most Efficient and
Successful Operation
You have selected one of the finest commercial refrigeration units made. It is manufactured under
strict quality controls with only the best quality materials available. Your TRUE cooler, when
properly maintained, will give you many years of trouble-free service.
WARNING!
Use this appliance for its intended purpose as described in this Owner Manual.
SAFETY PRECAUTIONS
When using electrical appliances, basic safety precautions should be followed, including the following:
• This refrigerator must be properly installed
and located in accordance with the Installation
Instructions before it is used.
NOTE: We strongly recommend that any servicing be
performed by a qualified individual.
• Unplug the refrigerator before cleaning and
making repairs.
• Do not allow children to climb, stand or hang
on the shelves in the refrigerator. They could
damage the refrigerator and seriously injure
themselves.
• Setting temperature controls to the 0 position
does not remove power to the light circuit or
evaporator fans.
• Do not touch the cold surfaces in the
refrigerated compartment when hands are damp
or wet. Skin may stick to these extremely cold
surfaces.
• Do not store or use gasoline or other flammable
vapors and liquids in the vicinity of this or any
other appliance.
• Keep fingers out of the“pinch point”areas;
clearances between the doors and cabinet are
necessarily small; be careful closing doors when
children are in the area.
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True Food Service Equipment, Inc.
SAFETY INFORMATION
DANGER!
RISK OF CHILD ENTRAPMENT
PROPER DISPOSAL OF THE REFRIGERATOR
Child entrapment and suffocation are not problems
of the past. Junked or abandoned display cases
are still dangerous… even if they will sit for“just a
few days.” If you are getting rid of your old display
case, please follow the instructions below to help
prevent accidents.
Refrigerant Disposal
Your old refrigerator may have a cooling system
that uses“Ozone Depleting ”chemicals. If you are
throwing away your old refrigerator, make sure the
refrigerant is removed for proper disposal by a
qualified service technician. If you intentionally
release any refrigerants you can be subject to
fines and imprisonment under provisions of the
environmental regulations.
Before You Throw Away Your Old Refrigerator or
Freezer:
• Take off the doors.
• Leave the shelves in place so that children may
not easily climb inside.
USE OF EXTENSION CORDS
NEVER USE AN EXTENSION CORD! TRUE will not warranty any display case that has been connected to an
extension cord.
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True Food Service Equipment, Inc.
SAFETY INFORMATION
WARNING!
HOW TO CONNECT ELECTRICITY
Do not, under any circumstances, cut or remove the third (ground) prong from the power cord.
For personal safety, this appliance must be properly grounded.
The power cord of this appliance is equipped
with a 3-prong (grounding) plug which mates
with a standard 3-prong (grounding) wall outlet to
minimize the possibility of electric shock hazard
from this appliance.
Repair or replace immediately all power cords that
have become frayed or otherwise damaged. Do not
use a cord that shows cracks or abrasion damage
along its length or at either end.
When removing the freezer away from the wall, be
careful not to roll over or damage the power cord.
Have the wall outlet and circuit checked by a
qualified electrician to make sure the outlet is
properly grounded.
If the outlet is a standard 2-prong outlet, it is your
personal responsibility and obligation to have it
replaced with the properly grounded 3-prong wall
outlet.
The unit should always be plugged into it’s own
individual electrical circuit, which has a voltage
rating that matches the rating plate.
This provides the best performance and also
prevents overloading building wiring circuits which
could cause a fire hazard from overheated wires.
Never unplug your freezer by pulling on the power
cord. Always grip plug firmly and pull straight out
from the outlet.
USE OF ADAPTER PLUGS
NEVER USE AN ADAPTER PLUG! Because of potential safety hazards under certain conditions, we strongly rec-
ommend against the use of an adapter plug.
NEMA plugs
TRUE uses these types of plugs.
If you do not have the right outlet
have a certified electrician install
the correct power source.
115/60/1
NEMA-5-15R
115/60/1
NEMA-5-20R
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INSTALLATION / OPERATION INSTRUCTIONS
INSTALLATION / OPERATION INSTRUCTIONS
OWNERSHIP
To insure that your unit works properly from the
first day, it must be installed properly. We highly
recommend a trained mechanic and electrician
install your True equipment. The cost of a
professional installation is money well spent.
Before you start to install your True unit, carefully
inspect it for freight damage. If damage is
discovered, immediately file a claim with the
delivery freight carrier.
True is not responsible for damage incurred during
shipment.
REQUIRED TOOLS
• Adjustable Wrench
• Phillips Head Screwdriver
• Level
UNCRATING
Step 1
B. Move your unit as close to the final location as
possible before removing the wooden skid.
The following procedure is recommended for
uncrating the unit:
A. Remove the outer packaging, (cardboard
and bubbles or styrofoam corners and clear
plastic). Inspect for concealed damage.Again,
immediately file a claim with the freight carrier
if there is damage.
Note: Keys for coolers with door locks are located in
warranty packets.
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INSTALLATION / OPERATION INSTRUCTIONS
LOCATING
Step 2
B. Remove skid by unscrewing all base rail anchor
brackets. Place skid to the side.
A. Remove packing material behind cabinet as a
cushion. Carefully lay the unit on its back to
remove skid.
C. Carefully lift cabinet upright.
Removing skid
from bottom of
cabinet.
When lifting unit remember to leave the
cabinet upright for 24 hours before
plugging into power source.
LEVELING
Step 3
E. Ensure that the drain hose or hoses are
positioned in the condensate pan. (See Figure 1).
A. For proper performance of refrigerated cabinet
an ambient temperature no greater than 75˚F
(24˚C) with a relative humidity of 55% is required.
F. Free plug and cord from inside the lower rear
louver of the cooler (do not plug in). (See figure 1).
B. Proper leveling of your True deli case is critical
to operating success. Effective condensate removal
and door operation will be effected by leveling.
G. The deli case should be placed close enough
to the electrical supply so that extension cords are
never used.
C. The deli case should be leveled front to back
and side to side with a level (see figure 1). Place
the level in the interior floor of the unit in the four
positions illustrated. (See figure 2).
Warning
Compressor warranties are void if the unit is more than
6 1/2 ft. (2 m) from plug-in connection or extension
cord is used to supply power to unit.
D. If the cabinet is not level adjust leg levelers by
first relieving weight to leveler and adjusting by
either hand or wrench. Repeat with all leg levelers
until cabinet is level in all directions.
condensate pan
drain hoses
plug and cord
Figure 1
valve, liquid line solenoid, heated condensate pan,
and defrost timer when applicable.
REMOTE UNITS (This section applies to remotes
only!)
•
•
Contact True Technical Service for BTU requirements.
•
Remote cabinets must be ordered as remote. We do
not recommend converting from a standard self
contained to remote system.
No wiring necessary between cabinet and
condensing unit.
•
All remote condensing units purchased from True are
208/230 volts single phase.
•
•
•
All remote cabinets must be hard wired.
No castors available.
Compressor warranties are void if the unit is more than
6 1/2 ft. (2 m) from plug-in connection or extension cord is
used to supply power to unit.
All remote cabinets come standard using 404A
refrigerant.
•
All remote units come standard with expansion
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INSTALLATION / OPERATION INSTRUCTIONS
DEFROST TIME CLOCK OPERATION
(GRASSLIN TIMER)
RECOMMENDED DEFROST SETTINGS:
Adjusting The Defrost Timer:
STEP 1
True Manufacturing has factory set your
defrost time clock to a recommended
time and duration defrost scenario. All
units will require routine defrosts. Your
True equipment has been designed for
three defrost periods (6:00 a.m., 2:00
p.m. and 10:00 p.m.). If you decide to
deviate from these defrost time settings
please follow the procedures for
(time initiated, time or temperature
terminated)
The white tabs located on the outmost
area of the time clock have been factory
set for (6:00 a.m., 2:00 p.m., and 10:00
p.m.). Each tab represents 15 minutes
of defrost time. Notice that at each
defrost time four white tabs are set
for 15 minutes each for a total of 60
minutes of defrost.
Your True equipment contains a defrost
system that is temperature terminated,
however the time clock has been
designed with a time termination
back-up so that the defrost period will
not exceed thirty minutes. While True
requires a minimum 3 defrost periods
not to exceed 60 minutes the procedure
on this page should be followed to
customize your specific needs.
adjustment below.
STEP 2
In order to program the time to begin
the defrost cycle, flip the white tabs out
to set the defrost time. To eliminate a
defrost time flip the white tabs back
toward the center of the Defrost Timer.
NOTE:
Defrost timer will need to be set at
current time of day before plugging unit
into power supply.
Notice:
If timer is not set for a minimum of 3
defrost per day for 60 minutes each, the
coil may develop excessive frost. This
may lead to system failure and product
loss, which is not covered under
warranty.
REQUIRED TOOLS:
STEP 3
•
•
Phillips Screwdriver
True recommends a 60 minute defrost
cycle three times per day.
1/4" Nut Driver or Socket
Locating The Defrost Timer:
Defrost timer is located in the lower
right corner behind the louvered grill
(inside galvanized electrical box).
The following procedure may be followed
to customize your needs.
High usage, high temperature, and high
humidity may require 4 defrost settings
per day.
Take off louvered grill assembly by
removing four (4) corner screws.
Setting the timer:
(UNPLUG UNIT FROM
POWER SUPPLY!)
WARNING:
Always follow the manufacturer’s
recommended settings when
programming the amount and duration of
the defrost cycles.
DO NOT SET THE TIME BY
ROTATING THE “OUTER” DIAL.
Turn the minute hand clockwise until the
time of day on the outer dial is aligned
with the triangle marker on the inner dial
(two o’clock position).
Defrost Timer Box Image 1
Outer most dial. White tabs
represent 15 minutes of defrost
time.
Time of day.
Inner most dial.
Defrost Timer Image 2
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INSTALLATION / OPERATION INSTRUCTIONS
CONDUCTORS AND CIRCUITS
Wire Gauge for 2% Voltage Drop in Supply Circuits.
115 Volt
Distance In Feet To Center of Load
Amps 20 30 40 50 60 70 80 90 100 120 140 160
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Wire Gauge for 2% Voltage Drop in Supply Circuits.
230 Volt
Distance In Feet To Center of Load
Amps 20 30 40 50 60 70 80 90 100 120 140 160
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INSTALLATION / OPERATION INSTRUCTIONS
ELECTRICAL INSTRUCTIONS
Step 4
NOTE
To reference wiring diagram - Remove front louvered grill,
wiring diagram is positioned on the inside cabinet wall.
A. Before your new unit is connected to a power
supply, check the incoming voltage with a
voltmeter. If anything less than 100% of the
rated voltage for operation is noted, correct
immediately.
Curved Glass Deli Cases
Deli cases are equipped with a service receptacle
(found on the upper left cabinet backside),
no electrical load greater that 4.0 amps
should be connected to it. If the electrical
load is greater that 4.0 amps, it should be wired
separately or a larger lead cord should be wired
in place of the provided lead cord. Use a cord
with a 20 amp male plug (NEMA-5-20P).
B. All units are equipped with a 9 ft. (3m) service
cord, and must be powered at proper operating
voltage at all times. Refer to cabinet data plate
for this voltage.
True requires that a sole use circuit be dedicated
for the unit. Failure to do so voids warranty.
WARNING
Compressor warranties are void if compressor burns out due to
low voltage.
WARNING
Power supply cord ground should not be removed!
STARTUP
Step 5
RECOMMENDATION
A. The compressor is ready to operate. Plug in the
Before loading product we recommend you run your True
unit empty for two to three days. This allows you to be sure
electrical wiring and installation are correct and no shipping
damage has occurred. Remember, our factory warranty does not
cover product loss!
unit.
B. Check the temperature control setting in the
upper left of the cabinet backside. The setting
should be at #5 to maintain an approximate
38˚F (3.3˚C). Set defrost time clock to the
correct time of day.
REPLACEMENT PARTS
TRUE maintains a record of the cabinet serial number for your
unit. If at any time during the life of your display case, a part
is needed, you may obtain this part by furnishing the model
number and serial number to the company from whom you
purchased the cabinet. Call Toll-Free: (800)-424-TRUE (Direct
to Parts Department). (800)-325-6152 (U.S.A. & Canada only)
or call: (636)-240-2400.
NOTE
Excessive tampering with the control is not recommended as
this can lead to service difficulties. Should it ever become
necessary to order a replacement temperature control, be sure it
is ordered from a dealer or recommended parts stocking service
company.
C. Verify that the cabinet lights are working. Deli
cases are shipped with light switches in the“on”
position. The toggle switch is located upper left
corner at the rear.
Serial Number
NOTE
If the deli case is disconnected or shut off, wait five minutes
before starting again.
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INSTALLATION / OPERATION INSTRUCTIONS
SEALING CABINET TO FLOOR
Optional
D. When applying the cove base trim, thoroughly
clean both the cabinet and floor of dirt and
grease. Apply a recommended contact cement
to the cove base trim. After cove base trim has
dried, fill in cracks and joints with a caulking
material.
A. It may be necessary to seal the deli case to the
floor for local sanitary codes or if the customer
so desires. TRUE recommends either of the
following methods.
B. Using a vinyl cover base trim as produced by
Armstrong, Johnson, or Kentile (available at floor
covering suppliers) or
E. When applying a mastic, draw an outline of the
cabinet on the floor. Raise and block the front
side of the cabinet. Apply a bead of mastic to
the floor 1/2”inside the outline drawn. Lower
the cabinet. Raise and block the rear side of the
cabinet. Apply the bead of mastic, lower the
cabinet.
C. Using mastics available at hardware stores.
SHELVING INSTALLATION / OPERATION
STAINLESS STEEL
SHELF INSTALLATION
NOTE
Shelf installation requires
temporary removal of rear slide
doors.
Step 1
A. Lift each door up and out of
track (do not disconnect elastic
tubing). Stretch elastic surgical
tubing and set doors on each side
of unit.
Figure 2
Figure 4
Figure 6
Figure 1
Figure 3
Figure 5
B. Locate two shelf supports
wrapped in micro foam and
install teeth end into stainless
pilasters located on interior walls.
Adjust to desired height matching
right and left pairs.
(See Figure 1 &2).
Step 2
A. Locate the stainless steel shelf
and install with product stop
towards the front of the cabinet.
Side flaps should overlap shelf
support, be sure to fit shelf
support tip into front slot of shelf.
(See Figure 3-5).
B. Plug shelf light into
receptacle. (See Figure 4).
NOTE:
Lights will not operate if they
are not plugged in.
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INSTALLATION / OPERATION INSTRUCTIONS
SHELVING INSTALLATION / OPERATION
INSTALLING BAKERY CASE
SHELVES
Step 1
A. Lift each door up and out of track
(do not disconnect elastic tubing).
Stretch elastic surgical tubing and set
doors on each side of unit.
B. Remove brackets, lights, shelves,
etc. from cabinet interior.
Figure 1.
C. Locate shelf supports wrapped
in micro foam and install teeth end
into stainless pilasters located on
interior walls. Adjust to desired height
matching right and left pairs.
See Figure 1 & 2.
D. Locate three horizontal lights
wrapped in micro foam and install
Figure 4.
(light side down). Electrical cords
should be on the right to plug into side
receptacle. Hang end hooks of light
assembly on two shelf supports (left
and right) slide assembly forward until
Figure 2.
it seats in front notch of shelf support.
Then the stainless steel shelf can be
installed on the shelf supports.
See figures 3.
Wire Shelf Support Brackets:
E. Install rear brackets by sliding end
hooks over rear notch of shelf support.
See figures 4.
Figure 5.
F. Locate wire shelves, install top
shelf first. With the front lip (tray
stop) up and towards cabinet front,
place on top of front light assembly
and snap wire shelf into (2) clips on
top of rear bracket. See figures 5.
Figure 3.
G. Plug top light assembly into top
receptacle of cabinet interior.
See figures 5.
H. Repeat procedures for remaining
two wire shelves. See figures 6.
I. Replace doors in track.
NOTE:
Lights will not operate if they are
not plugged in or plug cover is
not plugged in.
Figure 6.
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MAINTENANCE, CARE & CLEANING
TEMPERATURE CONTROL ADJUSTMENT FOR
HIGH ALTITUDE ONLY!
TERMS:
STEP 4
• Cut-out - Temperature sensed by
the controller that shuts the com-
pressor off.
For high elevation installations, it
may be necessary to “warm-up” the
set points. To make the adjustment,
insert the appropriate tool in each
adjustment screw and turn 1/4 of a
revolution clockwise (to the right).
This procedure will adjust both
the cut-in and cut-out about 2°F
warmer.
• Cut-in - Temperature sensed by
the controller that turns the com-
pressor on.
TOOLS REQUIRED:
• Phillips head screwdriver
5
• /64" or 2 mm Allen Key
• T-7 Torx Key
STEP 5
Make sure to reconnect the pink
wire to the proper spade terminal
when reinstalling.
STEP 1
Unplug or disconnect power to the
cabinet.
STEP 2
Remove the screws that secure the
temperature control to the inset box
lower left side of the cabinet (when
facing the front of the cabinet).
DANFOSS TEMPERATURE CONTROL (High Altitude Only!)
Cut-out Adjustment Screw
Allen (5/64" or 2 mm)
(clockwise for warmer)
STEP 3
Pull out gently from cabinet.
NOTE
Cut-in Adjustment Screw
Torx (T-7)
(clockwise for warmer)
Mechanical temperature control-
lers are affected when functioning
at high altitude. The Cut-in and
cut-out temperatures will be colder
than when the controller functions
closer to sea level.
Compressor
Connection (pink)
Compressor Connection
(pink)
(double terminal)
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MAINTENANCE, CARE & CLEANING
CLEANING THE CONDENSER COIL
TOOLS REQUIRED:
• Phillips Screwdriver
• /64" Stiff Bristle Brush
• Adjustable Wrench
• Vacuum Cleaner
STEP 6
After brushing condenser coil vacu-
um dirt from coil, and interior floor.
5
STEP 7
STEP 1
Unplug or disconnect power to the
cabinet.
Replace cardboard cover. Carefully
slide compressor assembly back into
position and replace bolts.
STEP 2
Take off rear lower grill assembly
STEP 8
Reinstall louver assembly onto unit,
by removing two (2) bottom screws. tighten all screws.
If necessary, loosen screws holding
the top pivot pins. Swing grill up
STEP 9
Connect unit to power and check to
and remove frame hooks from pivot see if condensing unit is running.
pins at top of louver.
STEP 3
Remove bolts anchoring compressor
assembly to frame rails and care-
fully slide out. (tube connections
are flexible).
STEP 4
Clean off accumulated dirt from
condensing coil with a stiff bristle
brush.
STEP 5
Lift cardboard cover above fan at
plastic plugs and carefully clean
condenser coil and fan blades.
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True Food Service Equipment, Inc.
MAINTENANCE, CARE & CLEANING
IMPORTANT WARRANTY INFORMATION
Condensers accumulate dirt and require cleaning every 30 days. Dirty condensers result in
compressor failure, product loss, and lost sales... which are not covered by warranty.
If you keep the Condenser clean you will minimize your service expense and lower your electrical costs. The
Condenser requires scheduled cleaning every thirty days or as needed.
Air is pulled through the Condenser continuously, along with dust, lint, grease, etc.
A dirty Condenser can result in NON-WARRANTEED part & Compressor Failures, Product Loss, and Lost Sales.
Proper cleaning involves removing dust from the Condenser. By using a soft brush, or vacuuming the Condenser
with a shop vac, or using CO2, nitrogen, or pressurized air.
If you cannot remove the dirt adequately, please call your refrigeration service company.
The Condenser looks like a group of vertical fins. You need to be able to see through the condenser for the unit
to function at maximum capacity. Do not place filter material in front of condensing coil. This material blocks
air-flow to the coil similar to having a dirty coil.
THE CLEANING OF THE CONDENSER IS NOT
COVERED BY THE WARRANTY!
Air
flow
Condensing Unit
HOW TO CLEAN THE CONDENSER:
1. Disconnect the electrical power to the unit.
2. Remove the louvered grill.
Condenser
3. Vacuum or brush the dirt, lint, or debris from the finned condenser coil.
4. If you have a significant dirt build up you can blow out the condenser with compressed air.
(CAUTION MUST BE USED to avoid eye injury. Eye protection is recommended.)
5. When finished be sure to replace the louvered grill. The gill protects the condenser.
6. Reconnect the electrical power to the unit.
If you have any questions, please call True Manufacturing at 636-240-2400 or 800-325-6152 and ask for the
Service Department. Service Department Availability Monday-Friday 7:30 a.m. to 5:30 p.m.
and Saturday 7:45 a.m. to 11:45 a.m. CST.
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True Food Service Equipment, Inc.
MAINTENANCE, CARE & CLEANING
STAINLESS STEEL EQUIPMENT CARE AND CLEANING
CAUTION: Do not use any steel wool, abrasive or chlorine based products to clean stainless steel surfaces.
• Stainless Steel Opponents
There are three basic things which can break down your stainless steel’s passivity layer and allow
corrosion to rear its ugly head.
1. Scratches from wire brushes, scrapers, and steel pads are just a few examples of items that can be
abrasive to stainless steel’s surface.
2. Deposits left on your stainless steel can leave spots. You may have hard or soft water depending on
what part of the country you live in. Hard water can leave spots. Hard water that is heated can
leave deposits if left to sit too long. These deposits can cause the passive layer to break down and
rust your stainless steel. All deposits left from food prep or service should be removed as soon as
possible.
3. Chlorides are present in table salt, food, and water. Household and industrial cleaners are the worst
type of chlorides to use.
8 steps that can help prevent rust on stainless steel:
1. Using the correct cleaning tools
Use non-abrasive tools when cleaning your stainless steel products. The stainless steel’s passive layer will not
be harmed by soft cloths and plastic scouring pads. Step 2 tells you how to find the polishing marks.
2. Cleaning along the polish lines
Polishing lines or“grain”are visible on some stainless steels. Always scrub parallel to visible lines on some
stainless steels. Use a plastic scouring pad or soft cloth when you cannot see the grain.
3. Use alkaline, alkaline chlorinated or non-chloride containing cleaners
While many traditional cleaners are loaded with chlorides, the industry is providing an ever increasing choice
of non-chloride cleaners. If you are not sure of your cleaner’s chloride content contact your cleaner supplier.
If they tell you that your present cleaner contains chlorides, ask if they have an alternative. Avoid cleaners
containing quaternary salts as they can attack stainless steel, causing pitting and rusting.
4. Water Treatment
To reduce deposits, soften the hard water when possible. Installation of certain filters can remove corrosive
and distasteful elements. Salts in a properly maintained water softener can be to your advantage. Contact a
treatment specialist if you are not sure of the proper water treatment.
5. Maintaining the cleanliness of your food equipment
Use cleaners at recommended strength (alkaline, alkaline chlorinated or non-chloride). Avoid build-up of hard
stains by cleaning frequently. When boiling water with your stainless steel equipment, the single most likely
cause of damage is chlorides in the water. Heating any cleaners containing chlorides will have the same
damaging effects.
6. Rinse
When using chlorinated cleaners you must rinse and wipe dry immediately. It is better to wipe standing
cleaning agents and water as soon as possible. Allow the stainless steel equipment to air dry. Oxygen helps
maintain the passivity film on stainless steel.
7. Hydrochloric acid (muriatic acid) should never be used on stainless steel
8. Regularly restore/passivate stainless steel
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True Food Service Equipment, Inc.
MAINTENANCE, CARE & CLEANING
STAINLESS STEEL EQUIPMENT CARE AND CLEANING
Recommended cleaners for certain situations / environments of stainless steel
A) Soap, ammonia and detergent medallion applied with a cloth or sponge can be used for routine
cleaning.
B) Arcal 20, Lac-O-Nu Ecoshine applied provides barrier film for fingerprints and smears.
C) Cameo,Talc, Zud First Impression is applied by rubbing in the direction of the polished lines for
stubborn stains and discoloring.
D) Easy-off and De-Grease It oven aid are excellent for removals on all finishes for grease-fatty acids,
blood and burnt-on foods.
E) Any good commercial detergent can be applied with a sponge or cloth to remove grease and oil.
F) Benefit, Super Sheen, Sheila Shine are good for restoration / passivation.
NOTE:
The use of stainless steel cleaners or other such solvents is not
recommended on plastic parts. Warm soap and water will suffice.
LIGHT BULB REPLACEMENT
WARNING: Disconnect power to cabinet before replacing light bulbs.
Light Bulb Replacement:
• Be careful when removing the light bulb. Please be aware of your local ordinances in disposing old florescent
bulbs. These bulbs should be disposed in a safe and correct manner.
Front of cabinet
Evaporator
Coil
Light bulb
Shelving
light bulb
Inside the cabinet and toward the ceiling
in front of the evaporator coil you will find
the a florescent blub.
There are light bulbs located under
the cabinet shelving.
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TRUE REFRIGERATIONTM
MADE IN
U.S.A.
WARRANTY INFORMATION (U.S.A. & CANADA ONLY!)
SINCE 1945
ONE YEAR PARTS & LABOR WARRANTY
TRUE warrants to the original purchaser of every new TRUE refrigerated unit, the cabinet and all parts thereof, to be free from defects in
material or workmanship, under normal and proper use and maintenance service as specified by TRUE and upon proper installation and start-
up in accordance with the instruction packet supplied with each TRUE unit. TRUE’s obligation under this warranty is limited to a period of one
(1) year from the date of original installation or 15 months after shipment date from TRUE, whichever occurs first.
Any part covered under this warranty that are determined by TRUE to have been defective within one (1) year of original installation
or fifteen (15) months after shipment date from manufacturer, whichever occurs first, is limited to the repair or replacement, including labor
charges, of defective parts or assemblies. The labor warranty shall include standard straight time labor charges only and reasonable travel
time, as determined by TRUE.
ADDITIONAL FOUR YEAR COMPRESSOR WARRANTY
In addition to the one (1) year warranty stated above, TRUE warrants its hermetically and semi-hermetically sealed compressor to be free
from defects in both material and workmanship under normal and proper use and maintenance service for a period of four (4) additional
years from the date of original installation but not to exceed five (5) years and three (3) months after shipment from the manufacturer.
Compressors determined by TRUE to have been defective within this extended time period will, at TRUE’s option, be either repaired or
replaced with a compressor or compressor parts of similar design and capacity.
The four (4) year extended compressor warranty applies only to hermetically and semi-hermetically sealed parts of the compressor and
does not apply to any other parts or components, including, but not limited to, cabinet, paint finish, temperature control, refrigerant, metering
device, driers, motor starting equipment, fan assembly or any other electrical component, etcetera.
404A/134A COMPRESSOR WARRANTY
The four year compressor warranty detailed above will be voided if the following procedure is not carefully adhered to:
1. This system contains R404A or R134A refrigerant and polyol ester lubricant. The polyol ester lubricant has rapid moisture absorbing
qualities. If long exposure to the ambient conditions occur, the lubricant must be removed and replaced with new. For oil amounts and
specifications please call True technical service department (800-325-6152). Failure to comply with recommended lubricant specification will
void the compressor warranty.
2. Drier replacement is very important and must be changed when a system is opened for servicing. A drier using XH-7 desiccant or an
exact replacement solid core drier must be used. The new drier must also be the same capacity as the drier being replaced.
3. Micron level vacuums must be achieved to insure low moisture levels in the system. 500 microns or lower must be obtained.
WARRANTY CLAIMS
All claims for labor or parts must be made directly through TRUE. All claims should include: model number of the unit, the serial number of
the cabinet, proof of purchase, date of installation, and all pertinent information supporting the existence of the alleged defect.
In case of warranty compressor, the compressor model tag must be returned to TRUE along with above listed information.
Any action or breach of these warranty provisions must be commenced within one (1) year after that cause of action has occurred.
WHAT IS NOT COVERED BY THIS WARRANTY
TRUE’s sole obligation under this warranty is limited to either repair or replacement of parts, subject to the additional limitations below.
This warranty neither assumes nor authorizes any person to assume obligations other than those expressly covered by this warranty.
NO CONSEQUENTIAL DAMAGES. TRUE IS NOT RESPONSIBLE FOR ECONOMIC LOSS; PROFIT LOSS; OR SPECIAL, INDIRECT, OR CONSEQUENTIAL
DAMAGES, INCLUDING WITHOUT LIMITATION, LOSSES OR DAMAGES ARISING FROM FOOD OR PRODUCT SPOILAGE CLAIMS WHETHER OR NOT
ON ACCOUNT OF REFRIGERATION FAILURE.
WARRANTY IS NOT TRANSFERABLE. This warranty is not assignable and applies only in favor of the original purchaser/user to whom
delivered. ANY SUCH ASSIGNMENT OR TRANSFER SHALL VOID THE WARRANTIES HEREIN MADE AND SHALL VOID ALL WARRANTIES, EXPRESS OR
IMPLIED, INCLUDING ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
IMPROPER USAGE. TRUE ASSUMES NO LIABILITY FOR PARTS OR LABOR COVERAGE FOR COMPONENT FAILURE OR OTHER DAMAGES
RESULTING FROM IMPROPER USAGE OR INSTALLATION OR FAILURE TO CLEAN AND/OR MAINTAIN PRODUCT AS SET FORTH IN THE WARRANTY
PACKET PROVIDED WITH THE UNIT.
ALTERATION, NEGLECT, ABUSE, MISUSE, ACCIDENT, DAMAGE DURING TRANSIT OR INSTALLATION, FIRE, FLOOD, ACTS OF GOD. TRUE is not
responsible for the repair or replacement of any parts that TRUE determines have been subjected after the date of manufacture to alteration,
neglect, abuse, misuse, accident, damage during transit or installation, fire, flood, or act of God.
IMPROPER ELECTRICAL CONNECTIONS. TRUE IS NOT RESPONSIBLE FOR THE REPAIR OR REPLACEMENT OF FAILED OR DAMAGED
COMPONENTS RESULTING FROM ELECTRICAL POWER FAILURE, THE USE OF EXTENSION CORDS, LOW VOLTAGE, OR VOLTAGE DROPS TO THE UNIT.
NO IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE: THERE ARE NO OTHER WARRANTIES, EXPRESSED,
IMPLIED OR STATUTORY, EXCEPT THE ONE (1) YEAR PARTS & LABOR WARRANTY AND THE ADDITIONAL FOUR (4) YEAR COMPRESSOR WARRANTY
AS DESCRIBED ABOVE. THESE WARRANTIES ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, INCLUDING IMPLIED WARRANTY AND
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. THERE ARE NO WARRANTIES WHICH EXTEND BEYOND THE DESCRIPTION ON THE
FACE HEREOF.
OUTSIDE U.S.: This warranty does not apply to, and TRUE is not responsible for, any warranty claims made on products sold or used outside
the United States.
REMOTE CONDENSERS: True warrants the original purchaser of the remote cabinet one year parts and labor coverage for all cabinet
parts thereof to be free from defects in material or workmanship, under normal and proper use and maintenance service, as specified by
True. This warranty is limited to the cabinet only. True assumes no liability for remote condensing units.
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