Owner’s Manual
™
SmartOnline
Rack/Tower Mount On-Line UPS Systems
Not suitable for mobile applications.
Important Safety Instructions
2
Installation
3
Basic Operation
Troubleshooting
Battery Replacement
Storage and Service
Warranty Registration
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1111 W. 35th Street Chicago, IL 60609 USA
Copyright © 2009 Tripp Lite. All rights reserved. SmartOnline™ is a trademark of Tripp Lite.
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Installation
Mounting Rack
Mount your equipment in either a 4-post or 2-post rack or rack enclosure (see next page for
2-post mounting). The user must determine the fitness of hardware and procedures before
mounting. If hardware and procedures are not suitable for your application, contact the
manufacturer of your rack or rack enclosure. The procedures described in this manual are for
common rack and rack enclosure types and may not be appropriate for all applications.
4-Post Mounting
All UPS models include hardware required to mount in a 4-post rack. Select models include an
adjustable rackmount shelf kit to provide additional support. If your UPS model does not
include an adjustable rackmount shelf kit, skip steps 1 and 2.
A
Connect the two segments of each shelf
1
B
B
using the included screws and nuts . Leave
the screws slightly loose so that the shelves
can be adjusted in the next step.
Adjust each shelf to fit your rack, then mount
them in the lowest available space of your rack
with the screws, nuts and washers provided
2
A
1
2
3
C
. Note that the support ledges should face
inward. Tighten the screws that connect the
B
shelf segments
.
C
D
Attach mounting ears to the front mounting
3
4
E
holes of your equipment
using the screws
F
provided . The ears should face forward.
Using an assistant if necessary, lift your
equipment and slide it onto the mounting
shelves. Attach your equipment to the rack by
B
G
using the appropriate hardware
through its
mounting ears and into the rack rails.
E
D
F
G
4
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3
(continued)
Installation
2-Post (Telecom) Mounting
If you mount 2U UPS models in 2-post racks, they require the addition of a Tripp Lite 2-Post
Rackmount Installation Kit (model: 2POSTKITRMWM, sold separately). See Installation Kit
owner’s manual for installation procedure for 2U UPS models.
Mounting (Tower)
Your UPS can be mounted in an upright tower
position with optional base stands sold separately
by Tripp Lite (Model # 2-9USTAND). When
mounting the UPS on adjustable base stands,
make sure that the control panel is toward the top.
The control panel may be rotated to make it
easier to read. Insert a small screwdriver or
similar tool in the slots on either side of the panel,
pop it out, rotate it, and pop it back into place as
shown.
WARNING!
All UPS systems are extremely heavy. Use
caution when lifting and mounting. User must
properly stabilize the UPS when lifting and
mounting.
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4
(continued)
Installation
Connection and Start-Up
1
Plug your UPS’s line cord into an
electrical outlet.
Your UPS must be connected to a dedicated
circuit of sufficient amperage. Note, however,
that the select models may be fitted with
different plug types. Refer to the “OP Rating/
Plug Rating” chart printed on the top of your
UPS.
Your model may differ.
Once your UPS is plugged in, the fan and all
Indicator Lights will turn ON. The “LINE” and
“LOADACTIVE METER” LEDs will illuminate
and the UPS will emit a beep to indicate normal
operation. However, power is not supplied to
your UPS’s AC outlets until the UPS is turned
on.
1
2
3
2
3
Plug your equipment into your UPS.
Your UPS is designed to support computer
equipment only. You will overload your UPS if
you connect household appliances or laser
printers to the UPS's outlets.
Your model may differ.
Turn your UPS ON:
• Press the “ON/TEST” Button
• Hold it for several seconds until you
hear a beep
• Release it
Your UPS will begin providing AC power to its outlets.
The “ON LINE” LED will illuminate.
Optional Connections
Your UPS will function properly without these
connections.
1
Phone Line or Phone/Network
Line Surge Suppression
Your UPS has jacks which protect against
surges on a phone line. Select models feature
jacks which also protect against surges on a
network line.* Using appropriate telephone or
network cords connect your wall jack to the
UPS jack marked “IN.” Connect your
equipment to the UPS jack marked “OUT.”
Make sure the equipment you connect to the
UPS's jacks is also protected against surges on
the AC line.
1
Your model may differ.
* Not compatible with PoE (Power Over Ethernet) applications.
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5
(continued)
Installation
Optional Connections (continued)
2
USB and RS-232 Serial
Communications (all models)
2a
Use the included USB cable (see
DB9 serial cable (see
) and/or
2b
) to connect the
communication port of your computer to the
communication port of your UPS. Install on
your computer the Tripp Lite PowerAlert
Software appropriate to your computer's
operating system. Your UPS may feature
additional communications ports; these ports
may be connected to additional computers that
have PowerAlert Software installed. Consult
your PowerAlert manual for more
information.
2a
Your model may differ.
3
EPO Port Connection (all models)
2b
Your model may differ.
This optional feature is only for those
applications that require connection to a
facility's Emergency Power Off (EPO) circuit.
When the UPS is connected to this circuit, it
enables emergency shutdown of the UPS's
inverter. Using the cable provided, connect the
3a
EPO port of your UPS (see
) to a user-
supplied normally closed or normally open
switch according to the circuit diagram (see
3b
). The EPO port is not a phone line surge
3a
3b
4
Your model may differ.
suppressor; do not connect a phone line to
this port.
4-5
4
External Battery Connection
(select models)
Check to ensure that the external batteries you
are connecting match the voltage listed on your
UPS's battery connector. All UPS models
come with a robust internal battery system;
select models feature connectors that accept
optional external battery packs (sold separately
from Tripp Lite) to provide additional runtime.
Adding external batteries will increase recharge
time as well as runtime. See the battery pack
owner's manual for complete installation
instructions. Make sure cables are fully inserted
into their connectors. Small sparks may result
during battery connection; this is normal. Do
not connect or disconnect battery packs when
the UPS is running on battery power.
48V/26A
Your model may differ.
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6
Basic Operation
Front Panel Switches
“ON/TEST” Button: This switch controls four separate UPS
functions:
UPS Power ON
To turn the UPS on, press this button, hold it for several seconds until
you hear a beep, then release it. The “ON LINE” LED will
illuminate.
UPS Self-Test
During normal on-line operation, press this button and hold it until
you hear a beep. This initiates a 10-second self-test of the battery. The
UPS will shift to battery power (all LEDs will illuminate) for ten
seconds.
Alarm Silence
To silence the UPS “on-battery” alarm, press this button and hold it
until you hear a beep.
UPS Cold Start
To use your UPS as a stand-alone power source when AC power is
unavailable (i.e. during a blackout), press this button and hold it until
you hear a beep. The UPS will then provide battery power to its
outlets.*
* The “ON BATT” Indicator Light will be illuminated since your UPS will be operating
from battery power.
“OFF” Button: This button turns power OFF at the UPS receptacles.
Press this switch, hold it until you hear a beep, then release it. The
UPS will continue charging and the fan will continue to cool internal
components even after you turn the UPS receptacles off. To turn the
UPS OFF completely, including the charger, disconnect the UPS’s
power cord after pressing the “OFF” switch.
Front Panel Indicator Lights
“ON LINE” LED: This green light will illuminate constantly to indicate
the UPS is performing normal on-line operation (filtering and
resynthesizing incoming AC line voltage to provide pure sine wave
output). When this light is illuminated, you can monitor the load level
of your UPS on the “LOAD ACTIVE METER” LEDs.
“LINE” LED: This green light will illuminate constantly to indicate
the utility supplied AC line voltage at your wall outlet is nominal. It
will flash if the line voltage is outside the nominal range (either too
low or two high). No action is required on your part when the LED
flashes; the UPS continuously and automatically filters AC line
power to provide your equipment with pure sine wave AC power,
regardless of brownout or overvoltage conditions. If this light is off,
then AC line voltage is not present (blackout) or is at an extremely
high voltage, and the UPS will provide connected equipment with
power from battery.
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7
(continued)
Basic Operation
Front Panel Indicator Lights continued
“BYPASS” LED: This yellow light will flash to indicate that the
UPS’s DC/AC inverter is deactivated and the UPS is in the “Bypass”
mode. During normal operation this LED will light briefly when the
unit is plugged in, but if an internal fault or overload occurs this light
will flash constantly and the fault LED will illuminate to show that
connected equipment will receive filtered AC mains power, but will
not receive battery power during a blackout. In this case, contact Tripp
Lite for service. If the UPS has been placed into Economy Mode
(available on select UPS systems), it configures an online UPS to
function as a switching UPS. When the UPS system is in Economy
Mode, it operates at increased efficiency while AC utility power is
available (within +/- 10% nominal) and switches to battery power if
AC utility power is interrupted. The yellow “BYPASS” LED will
remain on when the UPS system is in Economy Mode. (For more
information on how to access the Economy Mode, please refer to the
PowerAlert software User’s Manual)
“FAULT” LED (select models only): This red light will flash when
your UPS detects an internal fault (overheating, overvoltages, etc.) or
when it detects a wiring fault in your wall outlet (reversed phases,
missing ground, etc.) The UPS will only detect wiring faults when it is
plugged into a utility outlet but not turned ON. If the light persists after
restarting the UPS, contact an electrician to check the AC line. Your
UPS will identify the presence of most (but not all) wiring faults.
“LOAD ACTIVE METER” LED: This green light will illuminate
when your UPS is receiving AC power to indicate that the set of four
dual-function LEDs is displaying the load level of your UPS.
“BATT ACTIVE METER” LED: This green light will illuminate
when your UPS is operating from battery power to indicate that the
set of four dual-function LEDs is displaying the battery charge level
of your UPS. Note: the “ON BATT” LED will also be illuminated.
“OVERLOAD” LED: This red light will illuminate constantly to indicate
that your UPS’s capacity has been exceeded while it is in on-line operation.
The UPS alarm will beep continuously. Immediately remove overload
until light and alarm goes off. If you do not immediately remove the
overload, the UPS will transfer from on-line to bypass operation.
“BATT LOW” LED: This yellow light will illuminate when your UPS’s
battery charge level is low. The UPS alarm will beep until either the
battery charge is depleted or the batteries are adequately recharged.
“ON BATT” LED: This green light will illuminate constantly to
indicate that AC line voltage is not present and your UPS is providing
your equipment with battery power. The UPS will also beep every two
seconds, unless silenced by the “ON/TEST” Button. When this light
is illuminated, you can monitor the battery charge level of your UPS
on the “BATT ACTIVE METER” LEDs.
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8
(continued)
Basic Operation
Front Panel Indicator Lights continued
“REPLACE BATT” LED: This red light will illuminate constantly
and the UPS alarm will beep every 2 seconds if your UPS’s
microprocessor detects a battery fault or if your UPS fails the
automatic self-test (after you turn your UPS ON) and the UPS battery
is less than fully charged. Let the UPS system charge for at least 12
hours and perform a self test using the “ON/TEST Button” as described
on page 7. If the light continues to stay on, contact Tripp Lite for
service.
Rear Panel
Accessory Slot: Remove the small cover panel from this slot to use
optional accessories to remotely monitor and control your UPS.
Contact Tripp Lite Customer Support at (773) 869-1234 for more
information, including a list of available SNMP, network management
and connectivity products.
External Battery Pack Connector (configuration varies by model):
Use to connect optional Tripp Lite Battery Packs for additional
runtime. Contact Tripp Lite Customer Support at (773) 869-1234 for
the appropriateTripp Lite battery pack to connect. Refer to instructions
available with the Battery Pack for complete connection information
and safety warnings.
Fan: The fan cools the UPS’s internal components. It is always on
when line power is present.
Input Circuit Breaker Switch: This resettable breaker prevents high
input current from damaging the UPS or the attached load. If this
breaker trips, make sure your UPS is connected to AC power of the
proper voltage before resetting the circuit breaker by pushing the
breaker switch in.
Ground Screw: Use this to connect any equipment that requires a
chassis ground.
Output Circuit Breakers Switches (Select Models Only): These
resettable circuit breakers protect your UPS from output overload. If
one or both breakers trip, remove some of the load on the circuit(s)
and allow the UPS to cool before pressing the breaker switch(es) in
to reset.
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9
(continued)
Basic Operation
Rear Panel continued
Input Cord: This permanently attached power cord connects your
UPS to a power outlet.
AC Receptacles (Varied by Model): These 15-, 20- and 30-amp
receptacles provide your connected equipment with pure sine-wave
AC output from the AC line during normal operation and from battery
power during blackouts and severe brownouts. Power provided at
these outlets is filtered to protect connected equipment against
damaging surges and line noise. The receptacles are divided into
numbered load banks, as labelled on the unit. Using PowerAlert
software and cabling, load banks one and two may be individually
turned off and on from a remote location, allowing users to reset or
reboot connected equipment.
NEMA 5-15R
NEMA 5-15/20R
Other outlet types not shown
Telephone or Telephone/Network Protection Jacks: These jacks
protect your equipment against surges over a telephone line or
telephone/network data line, depending on model. Connecting your
equipment to these jacks is optional. Your UPS will work properly
without this connection. Not compatible with PoE (Power Over Ethernet)
applications.
Communications
Communications Ports (USB or RS-232): These ports connect your
UPS to any workstation or server. Use with Tripp Lite’s PowerAlert
Software and included cables to enable your computer to automatically
save open files and shut down equipment during a blackout. Also use
PowerAlert Software to monitor a wide variety of AC line power and
UPS operating conditions. Consult your PowerAlert Software manual
or contact Tripp Lite Customer Support for more information. See
“USB and RS-232 Serial Communications” in the “Optional
Connections” section for installation instructions.
Dry contact communications are simple, but some knowledge of
electronics is necessary to configure them. The DB9 port's pin
assignments are shown in the diagram. If the UPS battery is low, the
UPS sends a signal by bridging pins 1 and 5. If utility power fails, the
UPS sends a signal by bridging pins 8 and 5. To shut the UPS down
remotely, short pin 3~pin 9 for at least 3.8 seconds.
EPO (Emergency Power Off) Port: Your UPS features a EPO port
that may be used to connect the UPS to a contact closure switch to
enable emergency inverter shutdown. See Optional Installation.
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10
Troubleshooting
The UPS’s control panel lights will turn on in the sequences below to signal that the UPS is
having operational difficulties.
Lights (On/Flashing) and Condition
Solution
On: REPLACE BATT
Condition: Replace Battery
Let the UPS system charge for at least
12 hours and perform a self test using
the "ON/Test Switch" as described on
page 7. If the light continues to stay on,
contact Tripp Lite for service.
On: BATT LOW, ON BATT
Condition: Battery Low
Prepare for imminent UPS shutdown.
On: BYPASS, LINE, LOAD, OVERLOAD
Condition: On Bypass due to Overload
Reduce the load the UPS supports.
Flashing: OVERLOAD
Condition: Short Circuit
Remove the cause of the short circuit
from the UPS output.
On: FAULT
Condition: Wiring Fault
Check the utility line for wiring problems
such as reversed line and neutral or a
missing ground.
On: FAULT, 100%
Condition: Battery Voltage too High
Restart the UPS. If the problem persists,
contact Tripp Lite for repairs.
On: FAULT, BYPASS, LINE, 50%
Condition: On Bypass due to
High Output Voltage
Restart the UPS. If the problem persists,
contact Tripp Lite for repairs.
On: FAULT, BYPASS, LINE
Flashing: 50%
Restart the UPS. If the problem persists,
contact Tripp Lite for repairs.
Condition: On Bypass due to
Low Output Voltage
On: FAULT, BYPASS, LINE, 25%
Condition: On Bypass due to High
Bus Voltage
Restart the UPS. If the problem persists,
contact Tripp Lite for repairs.
On: FAULT, BYPASS, LINE
Flashing: 25%
Restart the UPS. If the problem persists,
contact Tripp Lite for repairs.
Condition: On Bypass due to Low
Bus Voltage
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11
(continued)
Troubleshooting
Lights (On/Flashing) and Condition
Solution
On: BYPASS, LINE
Flashing: FAULT
Condition: On Bypass due to High
Internal Temperature
Check the UPS to be sure that there is
adequate space for air to circulate near
the vents and that the fan is working
properly. Restart the UPS.
Flashing: LINE
Condition: Input Abnormal
This indicates that utility power is too high
or low for the UPS to operate in BYPASS
mode, so if an inverter failure occurs,
the UPS will deliver no output.
On: FAULT, 50%
Flashing: LINE
Restart the UPS. If the problem persists,
contact Tripp Lite for repairs.
Condition: No Output due to High
Output Voltage and Abnormal Input
On: FAULT
Flashing: LINE, 50%
Restart the UPS. If the problem persists,
contact Tripp Lite for repairs.
Condition: No Output due to Low
Output Voltage and Abnormal Input
On: FAULT, 25%
Flashing: LINE
Restart the UPS. If the problem persists,
contact Tripp Lite for repairs.
Condition: No Output due to High
Bus Voltage and Abnormal Input
On: FAULT
Flashing: LINE, 25%
Restart the UPS. If the problem persists,
contact Tripp Lite for repairs.
Condition: No Output due to Low
Bus Voltage and Abnormal Input
Flashing: LINE, FAULT
Condition: No Output due to High
Internal Temperature and Abnormal
Input
Check the UPS to be sure that there is
adequate space for air to circulate near
the vents and that the fan is working
properly. Restart the UPS. If the problem
persists, contact Tripp Lite for repairs.
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12
Battery Replacement
Battery Replacement Door: Under normal conditions, the original battery in your UPS will
last several years. Battery replacement should be performed only by qualified service
personnel. Refer to “Battery Warnings” in the Safety section. Should your UPS require battery
locate the specific replacement battery for your UPS.
Procedure
1
Remove Front
Panel
2
Disconnect
Batteries
1
2
6
5
3
Remove/Dispose of
Batteries
4
5
Add Batteries
Connect Batteries
Attach connectors: black-
to-black and red-to-red.
6
Front
Replace
Panel
3
4
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13
Storage and Service
Storage
First turn your UPS OFF: press the “OFF” switch to turn power off at the UPS outlets, then
disconnect the power cord from the wall outlet. Next, disconnect all equipment to avoid battery
drain. If you plan on storing your UPS for an extended period of time, fully recharge the UPS
batteries once every three months by plugging the UPS into a live AC outlet and letting the UPS
charge for 4-6 hours. If you leave your UPS batteries discharged for an extended period of time,
they may suffer permanent loss of capacity.
Service
If returning your UPS to Tripp Lite, please carefully pack the UPS using the ORIGINAL
PACKING MATERIAL that came with the unit. Enclose a letter describing the symptoms of the
problem. If the UPS is within the 2 year warranty period, enclose a copy of your sales
receipt.
Warranty Registration
drawing for a chance to win a FREE Tripp Lite product!* * No purchase necessary. Void where prohibited. Some restrictions apply. See website for details.
Regulatory Compliance Identification Numbers: For the purpose of regulatory compliance certifications and identification, your Tripp
Lite product has been assigned a unique series number. The series number can be found on the product nameplate label, along with
all required approval markings and information. When requesting compliance information for this product, always refer to the series
number. The series number should not be confused with the marking name or model number of the product.
FCC Specifications for Models with FCC Approval: This device complies with part 15 of the FCC Rules. Operation is subject to the
following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received,
including interference that may cause undesired operation.
This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the FCC Rules.
These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial
environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with
the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely
to cause harmful interference in which case the user will be required to correct the interference at his own expense. The user must use
shielded cables and connectors with this product. Any changes or modifications to this product not expressly approved by the party
responsible for compliance could void the user’s authority to operate the equipment.
FCC Part 68 Notice (United States Only): If your Modem/Fax Protection causes harm to the telephone network, the telephone
company may temporarily discontinue your service. If possible, they will notify you in advance. If advance notice isn't practical, you will
be notified as soon as possible. You will be advised of your right to file a complaint with the FCC. Your telephone company may make
changes in its facilities, equipment, operations or procedures that could affect the proper operation of your equipment. If it does, you
will be given advance notice to give you an opportunity to maintain uninterrupted service. If you experience trouble with this
equipment's Modem/Fax Protection, please call Tripp Lite Technical Support at (773) 869-1234 for repair/warranty information. The
telephone company may ask you to disconnect this equipment from the network until the problem has been corrected or you are sure
the equipment is not malfunctioning. There are no repairs that can be made by the customer to the Modem/Fax Protection. This
equipment may not be used on coin service provided by the telephone company. Connection to party lines is subject to state tariffs.
(Contact your state public utility commission or corporation commission for information.)
The policy of Tripp Lite is one of continuous improvement. Specifications are subject to change without notice.
Made in China.
200811139 93-2471
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14
1111 W. 35th Street, Chicago, IL 60609 USA
773.869.1234 (USA) • 773.869.1212 (International)
200811139 93-2471_EN
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