Toshiba Telephone Standard Telephone User Manual

Paging ............................................................................................................................................ 22

Answering a Page .....................................................................................................................22

All Call Page ............................................................................................................................. 23

Emergency Page .......................................................................................................................23

Privacy ........................................................................................................................................... 23

Redial ............................................................................................................................................ 24

Speed Dial .....................................................................................................................................24

Make a Call Using Speed Dial ................................................................................................. 24

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Contents

Store a Station Speed Dial Number .......................................................................................... 25

Advanced Speed Dial Operation .............................................................................................. 25

Voice Mail - Direct Transfer ......................................................................................................... 26

Other Voice Mail Features ....................................................................................................... 26

Feature Access Codes ................................................................................................................... 27

Notes to Users

Index

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Contents

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Introduction

This guide provides operating instructions for standard analogue telephones connected to a Strata

CTX system.

Organisation

This guide is divided as follows:

♦

Chapter 1 – The Basics provides descriptions and operating procedures for all of the features

available with standard analog telephones.

♦

Chapter 2 – Advanced Operation explains how to use the features which are available on the

standard telephone.

♦

Notes to Users

Index

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Conventions

Introduction

Conventions

Description

Elaborates specific items or references other information. Within some

tables, general notes apply to the entire table and numbered notes apply

to specific items.

Note

Important!

Calls attention to important instructions or information.

Represents telephone buttons.

shows a multiple PC keyboard or phone button entry. Entries without

spaces between them show a simultaneous entry.

Example: Delete+Enter.

Entries with spaces between them show a sequential entry.

Example: + .

Tilde (~)

Means “through.” Example: 350~640 Hz frequency range.

Grey words within the printed text denote cross-references. In the

electronic version of this document (Strata CTX WinAdmin Application

Software and Documentation Library CD-ROM or FYI Internet

download), cross-references appear in blue hypertext.

See Figure 10

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The Basics

This chapter shows you the basic operation of your standard analogue telephone.

Notes

♦

A representative in your company is assigned as the CTX System Administrator for the Strata

CTX telephone system. The CTX System Administrator is responsible for assigning telephone

features. Be sure to check with your CTX System Administrator and make sure you know which

features are enabled on your system.

♦

The feature access codes, such as

on page 3, can change if they are reprogrammed. Again,

check with your CTX System Administrator regarding codes.

Ringing Patterns

♦

Trunk-to-station call – One second On, three seconds Off.

♦

Station-to-station call – 0.4 seconds On, 0.2 seconds Off, 0.4 seconds On, three seconds Off.

Note Under special circumstances, Trunk-to-station calls may be programmed to emulate outside

facilities. Consult your CTX System Administrator.

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Recall

The Basics

Recall

The term “flash/recall” is used in a number of feature instructions. Since many standard telephones

have a

button, this guide assumes that you have one. If your standard telephone does not have

button, perform the following to “Flash the hookswitch.”

♦ To manually flash the hookswitch, while on a call, press the hookswitch down about 1/2 second,

then release it.

You should hear dial tone after doing this.

Recall on Outside Lines

Some outside line features, such as conferencing or behind PBX operation require “recall on the

outside line,” to dial the PBX feature access code or extension numbers.

♦ To recall an outside line

1. Press

. After you press

, you hear dial tone. This recalls theToshiba system only.

2. Press

. You hear the PBX dial tone.You can now dial a PBX feature access code or extension

number.

Making a Call

♦ Lift the handset, then dial the number.

A line may be automatically selected or you can manually choose a line. Dial tone plays through the

handset. Call progress tones (Ringback Tone, Busy Tone, etc.) are heard through the handset.

Answering a Call

♦ Pick up the handset.

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The Basics

Message Waiting

A message light and/or interrupted dial tone indicates a message for your phone.

An extension can receive up to four simultaneous Message Waiting indications. One message is

reserved for the Message Center.

Responding to a Message Waiting Indication

1. Lift the handset, then press

indication.

. Your phone rings the extension or voice mail device that sent the

2. After answering the message(s), place the handset back on-hook.

3. If the Msg indication remains On, you have more messages; repeat Steps 1~3 above to retrieve them.

Voice mail devices turn Off the indications after a short delay, after you checked all messages.

4. To manually turn off your Msg light, lift the handset, then press

received.

. Do this step for each message

Turning On/Off Message Waiting LED on Another Extension

If you call an extension and it is busy or there is no answer, you can light that extension’s Message

Waiting LED and enable that extension to call you back.

1. Dial an internal extension. You hear busy tone or there’s no answer.

2. Press . The Msg LED flashes red on the called phone.

3. Hang up. The Msg LED on the called telephone flashes until the called party presses the flashing

button - which calls you back.

4. To turn Off a Message LED that you have turned on for another extension, press

extension number that has the message light set. Hang up to release your telephone.

plus the

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Call Transfer

The Basics

Call Transfer

1. While on a call, press

. You hear internal dial tone.

2. Dial the extension where the call will be transferred. You can remain on the line and announce the call

or immediately “blind transfer” the call.

During call transfer, you can connect all three parties by pressing

♦

If you get voice mail, you can leave a message or hang up and let the transferred caller leave

a message.

♦

If you hear a long single tone, then announce the call over the called phone’s speaker.

3. Transfer with Camp On: If the station to which you want to transfer the call is busy, you may hang

up and the transferred trunk or station will be camped on to the busy destination.

♦ To transfer a call directly to Voice Mail (VM)

1. While on a call, press

2. Enter

3. Enter the VM mailbox number (usually the same as the extension number).

4. Hang up (the caller is connected to the VM mailbox) or, you can press

party.

to return to the calling

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The Basics

Conference Calls

You can conference together up to eight parties (including your own) - with up to six parties being

external network lines. The actual number of conference parties with acceptable volume levels

depends on the local and far end telephone line conditions.

The person who initiates the conference call is the Master. If, after the conference is established, the

Master exits the conference, and the first station to have been added to the conference becomes the

Master.

♦ To conference calls

1. While on a call, press

. You hear dial tone.

2. Call another station or outside line.

3. When the called party answers, press

again to return to the original connection.

. If you receive a busy tone or no answer, press

4. All parties are conferenced.

5. Repeat the above steps to add lines to the conference. Keep in mind the maximum number of allowed

conference parties.

Note When the “master” of the conference hangs up, control is automatically transferred to the first

internal station added to the conference call. If no other internal stations are included in the

conference call, the call will be disconnected.

♦ To transfer conference control

1. Do Steps 1 and 2 above to add the line you wish to transfer conference control to. See previous Note.

2. Announce the call and hang up to transfer the call. This station now becomes the conference “master”

with the ability to add or delete parties.

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Conference Calls

The Basics

Adding Voice Mail to a Conference

The Conference Master can add voice mail to a conference. This feature enables participants in a

conference to listen to or leave a voice mail message during one phone call.

♦ To addVoice Mail to a conference call (performed by Conference Master)

1. Press

to place the current call on Consultation Hold.

2. Dial the voice mail (VM) extension number, then enter the VM mailbox and security code. This adds

the voice mailbox to the conference.

3. Press

pressing

to reconnect to the original party. (You can continue to add conference members by

and dialling another extension.)

Now, all parties in the conference can listen to or record a message to this voice mailbox. Only the

Master can control the VM with touchtones.

Connecting Two Outside Lines

1. While talking on an outside call, press

2. Dial an outside line access code and outside phone number.

3. After the party answers, press

. You hear dial tone.

If you receive a busy tone or if the station does not answer, press

connection.

to return to the original

4. Hang-up. The two outside lines remain connected.

Note See the Call Pickup section to pick up a call on hold from another extension.

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Advanced Operation

This chapter gives you instructions on using your telephone’s advanced functions.

Account Code Calls

Account Codes (Forced orVoluntary) can be used for a variety of reasons including billing, tracking,

and line restriction applications. Account Codes are assigned in the system as a fixed length (default is

six digits) and are recorded by the system, along with the details of the calls, which can be printed on

a Station Message Detail Recording (SMDR) report.

Verified/Non-Verified Account Codes

If programmed for Verified Account Codes, the system checks the account code you entered against a

list created by the CTX System Administrator. The code you enter must be on the list for the call to

proceed. Non-verified account codes must be of a uniform length specified by the CTX System

Administrator.

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Account Code Calls

Advanced Operation

Forced Account Codes

Some applications require you to enter an Account Code. These Forced Account Codes may be

verified or non-verified, depending upon the application, but in either case, the caller must enter a

code before proceeding.

♦ To dial using Forced Account Codes

1. Place a call in the normal method.

If the call requires an Account Code, a burst of tone (SuccessTone) is heard after dialling the

telephone number alerting you to enter the Account Code.

2. Enter the account number.

When the number of digits designated for account codes is entered, the number is then checked

against the verified list, if chosen, and the call will continue as normal. If the number of digits entered

for the account code is not reached or the verified code does not match, then re-order tone is heard and

the call is rejected.

You can bypass Forced Account Code requirements with three emergency numbers, including 999.

See your CTX System Administrator for these numbers:

1) 999

_______ 3)

_______

Voluntary Account Codes (Verified/Non-Verified)

Voluntary Account Codes are optional. They can be entered during a call and are used for tracking

selected calls using SMDR call detail recording option.

If the system is set for Verified Account Codes, station users must enter a specific code when entering

the Voluntary Account Code(s) or the code is not validated for the SMDR call report. This does not

affect the call.

♦ To enter a Voluntary Account Code

Note It’s a good idea to warn the other party that you will be disconnected momentarily when you

enter the access code. Once the code is entered, you are reconnected.

1. After accessing an outside line, press

hear each other. You hear feature dial tone.

. Your call is interrupted; you and the other party cannot

2. Dial

+ the account code. After the account code is entered, the connection is restored.

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Advanced Operation

Automatic Busy Redial

After reaching a busy outside number, you can activate Automatic Busy Redial so that the system

automatically redials the number at regular intervals. The system repeats the redial until the

destination is no longer busy. This feature may not be on some phones on your system. Automatic

Busy Redial is not attempted while your station is busy, but continues to time-out.

♦ To activate Automatic Busy Redial

1. When you reach a busy number, press

. You hear busy tone.

2. Hang up. The system redials, up to 5 to 20 times, every 30 to 180 seconds (depending on system

programming). Your telephone receives ring tone when Automatic Busy Redial dials the number and

it is available.

3. Lift the handset and wait for the party to answer. If you do not pick up the handset within recall

timeout (5 to 60 seconds) after a connection is made, you hear a muted ring for another 30 seconds,

then the call disconnects.

♦ To cancel Automatic Busy Redial

♦ Lift the handset and press

Automatic Callback

When you reach a busy station, you can set Automatic Callback to have the system monitor the busy

extension and notify you when it becomes idle.

Automatic Callback can also place you in queue for an available outside line, if you reach a line group

in which all lines are busy. When a station or line becomes available, the system rings your telephone.

Then when you answer, it automatically rings the intended destination. The amount of time the

system will wait for an idle destination is set in system programming.

♦ To set Automatic Callback

1. If you hear busy tone after dialling an outside line access code or a station number, press . Busy tone

stops, followed by success tone, then busy tone resumes

2. Hang up.You can make other calls while waiting.

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Call Forward

Advanced Operation

3. When the called station or outside line becomes idle, your telephone rings.

4. Answer within about three rings (5 to 180 secs., set in programming) to prevent the callback from

being cancelled. After you answer, you hear success tone.

If you hear a busy tone after answering a callback, the called party is already on another call or the

line has already been seized or has received an incoming call. Your request is not cancelled. You will

be called again the next time a line becomes idle.

If you were attempting to make an outside call, the telephone number is automatically dialled,

including the account code or override codes that were used.

♦ To cancel ACB

♦ Lift the handset and press

Call Forward

System

System Call Forward (which is set in Programming) automatically directs calls to a predefined

location, such as Voice Mail. See your CTX System Administrator to determine which type of Call

Forward you have, as well as the Call Forward location.

Station

Station Call Forward assigns Call Forward destinations for each extension on your phone. Each

extension can be independently set for a different Call Forward feature. You can set a flexible button

to perform any Call Forward function - see “Call Forward Procedure” on page 12 for more details.

Call Forward must be set prior to receiving the call.

The following calls to your station can be forwarded:

♦

Internal calls

Auto Attendant calls

Outside lines that ring only your station

Transferred internal or incoming line calls

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Advanced Operation

Call Forward

Call Forward Categories

♦

Call Forward Any Call – Forwards any call, whether an internal call or incoming line call.

Call Forward - Incoming Line – Forward incoming line calls only.

Call Forward Any Call - Set for Another Station– Enables you to forward all calls for another

telephone within your telephone system.

♦

Call Forward - Incoming Line Set for Another Station– Enables you to set forwarding of

incoming line calls for another telephone within your telephone system.

Call Forward System – Forwards the calls to the destination preset for the entire telephone

system, commonly voice mail.

Call Forward - External Location – Forwards incoming line calls that ring directly to your

extension to a destination outside the system.

You can change your forwarding destination from outside the system using the DISA feature. See

your CTX System Administrator for DISA telephone numbers and security code access.

Call Forward Settings

♦

Call Forward All Calls – Forwards all calls immediately.

♦

Call Forward Busy/Do Not Disturb – Forwards calls immediately when your extension is busy

or in Do Not Disturb (DND) mode.

Call Forward - No Answer – Forwards all calls to your station whenever you do not answer the

call within a designated time (set by you when you enable the feature).

Call Forward Busy/Do Not Disturb/No Answer – Forwards all calls to your station whenever

you are busy, in the DND mode, or after ringing and you do not answer the call within a

designated time (set by you when you enable the feature).

♦

Call Forward Cancel – Cancels the set Call Forward feature. Notice that each category of Call

Forward has a different code for cancelling.

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Call Forward

Advanced Operation

Call Forward Procedures

The following table contains Call Forward Button sequences.You can do a Call Forward function by

one, entering the button sequence as described, or two, programming a flexible button to perform the

sequence. See “Call Forward Procedure” on page 12 for instructions on programming a flexible

button.

Some Call Forward features require a Pass Code entry. Use the following procedure to change your

Pass Code.

♦ To change your Pass Code

♦ Lift the handset, press

digits) + .

+ ext. no. + old Pass Code (1~15 digits) + + new Pass Code (1~15

♦ To use the Call Forward button sequence

♦ Follow the instructions in the following table, shown under “Button Sequence.” Some features

require additional input, such as:

♦

Destination – If the destination is an outside number, press after entering the destination.

The CTX accepts destination numbers of up to 32 digits.

♦

Timer – This is a two digit entry representing how long (8 to 60 seconds) your telephone

should ring before forwarding the call. If you enter one digit, you must press after entering

the single digit.

♦

Pass Code – A four-digit code established by system programming to prevent unauthorised

changes. The code applies to the station to be forwarded; not to the station entering the code.

Note In the following table, (Tone) means that a confirmation tone will play at that point in the

sequence.

Table 1

Call Forward Procedure

Feature

Call Forward Any Call (Internal and Incoming Line)

Button Sequence

All Calls

Busy

No Answer

Busy No Answer

Cancel

Lift handset, press

(Tone) + Destination No. + (Tone)

(Tone) + Dest. No. + (Tone)

(Tone) + Dest. No. + (Tone) + Timer +

+ Dest. No. + + Timer +

(Tone)

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Advanced Operation

Call Forward

Table 1

Call Forward Procedure (continued)

Feature

Button Sequence

Call Forward - Incoming Line Calls

All Calls

Busy

No Answer

Busy No Answer

Cancel

Lift handset, press

(Tone) + Dest. No. + (Tone)

+ Dest. No. (Tone) + Timer + (Tone) +

(Tone)

Lift handset, press

Call Forward - Any Call - Set for Another Station

Lift handset, press

(Tone) + ext. no. + Pass Code (Tone) + + Dest. No.

All Calls

(Tone)

Lift handset, press

(Tone)

Lift handset, press

(Tone) + + Timer + (Tone)

Lift handset, press + ext. no. + Pass Code + (Tone) + Dest. No. (Tone)

+ Timer + (Tone)

Lift handset, press

Busy

No Answer

Busy No Answer

Cancel

(Tone) + ext. no. + Pass Code + (Tone)

Call Forward - Incoming Line Call - Set for Another Station

Lift handset, press

(Tone) +

Lift handset, press

(Tone) +

Lift handset, press

(Tone) + + Timer +

Lift handset, press

(Tone) + + Timer +

Lift handset, press

new Pass Code (Tone) +

(Tone) + ext. no. + Pass Code + (Tone) + Dest. No.

All Calls

Busy

(Tone) + ext. no. + Pass Code + (Tone) + Dest. No.

No Answer

Busy No Answer

Cancel

(Tone) + ext. no. + Pass Code + (Tone)

(Tone) + ext. no. (Tone) + old Pass Code + (Tone) +

Change Pass Code

Call Forward - System

Activate

(Tone)

Cancel

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Call Park Orbits

Advanced Operation

Call Park Orbits

The Call Park feature enables you to hold a call temporarily in a location other than your telephone.

These areas are called orbits. You or another telephone user can retrieve a parked call from its orbit by

specifying the orbit number. You can specify one of 20 General Park Orbits (7000~7019) or a valid

extension number within the system.

Once you have parked a call in an orbit, you can:

♦

Hang up and retrieve the parked call at a later time

Originate another call

Access a voice paging device to announce the parked call for pickup from another station

If you park a call and it is not retrieved, it will recall to the parking station and one of the following

occurs:

♦

If your station is idle when the system Call Park recall timer expires, the parked call automatically

recalls to your station.

♦

If your station is busy, the parked call camps on.

♦ To park a call

1. While on a call, press

2. Specify the Park Orbit by doing one of the following:

♦

Enter a valid extension.

♦

Press and the system automatically selects your extension as the orbit.

If the analog hold feature is set in programming, the line LED will flash on other telephones,

which enables the call to be picked up from another telephone.

3. Hang up. If the parked call is not retrieved within a specified time, the call rings back to your phone.

♦ To retrieve a parked call

1. Lift the handset, press

2. Enter the Orbit Number where the call is parked or to enter the extension from which you are

calling.

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Advanced Operation

Call Pickup

You can pick up a call that is ringing another station’s extension, a call placed on hold at another

station and other types of calls.

Group Pickup

Stations can be assigned in system programming to Pickup Groups. As many as 32 groups can be

created to enable you to easily pick up incoming (new or transferred) or internal calls that are ringing

stations that are in your group or in other groups. This feature does not pick up held calls. You may

belong to more than one group. See your CTX System Administrator for group assignments.

Page/Internal Call Pickup

This feature picks up Internal (station to station), Group Page, and All Call Page calls. If these types

of calls occur at the same time, the pickup priority is station-to-station and then Page calls in the order

of occurrence. In some systems, this feature can be applied to pick up All Call Page exclusively.

♦ To perform Call Pickup

1. Lift the handset.

2. Enter a code from the following table.

Table 2

Call Pickup Feature Codes

For Incoming Calls

Dialling

Description

Group

Picks up a call ringing to a member of your group.

+ Primary

Ext. No.

Picks up a call ringing on any line appearance of the telephone

specified by its Primary extension number.

Direct Extension

Picks up a call ringing to the specified extension number only.

Other lines ringing on the same phone are unaffected.

Directory Number

Any External Call

+ Ext. No.

Picks up any incoming outside line call.

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Call Waiting

Advanced Operation

Table 2

Call Pickup Feature Codes (continued)

For Calls On Hold:

Dialling

Description

Picks up a call held on the telephone from which it is dialled.

+ Primary Retrieves a call held on the telephone specified extension

Local Retrieve

Remote Retrieve

Ext. No.

number.

Picks up a call held on the specified outside line regardless of the

telephone placing the call on hold. Must enter three digits

(e.g., 007).

Outside Line

Retrieve

+ Outside

Line No. (1~128)

Directed Extension

Retrieve

Picks up a call held on the specified extension number, regardless

of the instrument(s) on which it appears.

+ Ext. No.

Notes

♦

The Primary extension number is the directory number by which the phone set is defined. Other,

non-primary extension numbers may also appear on the phone. By convention, the Primary

extension number is assigned to the first button on a multi-button telephone.

♦

If more than one call is on hold, the call on the telephone’s lowest button number is picked up.

Ringing calls are picked up over held calls as a priority.

Call Waiting

You can answer a call that is transferred to your station, even when your station is busy. When another

call is camped onto your station, you hear two Camp-on tone beeps.

If a call is sent to your station when busy, and your station does not have an extension button available

to receive the call, two camp-on tone beeps are sent to your telephone. You must disconnect or

transfer the existing call to answer the waiting call.

♦ To answer a waiting call by disconnecting or transferring the current call

♦ Hang up or transfer the existing call; the camped-on call rings your station.

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Advanced Operation

Direct Inward System Access

Outside callers with touch tone phones can call in to lines programmed for Direct Inward System

Access (DISA) and dial an extension or outgoing line without going through an attendant or operator.

See your CTX System Administrator for more details.

1. From outside the system, dial the public telephone number assigned to DISA. The call is answered

and you hear CTX dial tone. If you do not dial within 10 seconds, the line disconnects.

2. When you hear dial tone, dial an extension or an outside line.

3. If you dial an outside destination, you may need to enter a security code provided to you by the CTX

System Administrator. When you hear the tone, enter the security code. If accepted, the call proceeds.

4. If you receive busy tone and you want to dial another number while the station is still ringing, press

and repeat Step 2.

Do Not Disturb

If your station is in Do Not Disturb (DND) mode, internal, external and transferred calls do not ring

your station and Off-hook Call Announce calls are denied.You can continue to make calls while in

the DND mode. When originating a call in DND mode, you will hear a short burst of interrupted dial

tone followed by continuous dial tone.You can start dialling at any time during either tone.

If you put your Primary extension into DND mode, all calls to that telephone are rejected. If your

extension is set for Call Forward-Busy or Call Forward-Busy/No Answer, the call is redirected to the

forwarding destination immediately.

If you put an extension other than the Primary extension into DND, only calls to that extension on

your phone will be blocked. Appearances of that extension on other telephones continue to ring.

♦ To activate DND

♦ Press

(hear Success Tone). When making calls, dial tone is stuttered while DND is active.

(hear Success Tone). DND mode is de-activated.

♦ To deactivate DND

♦ Press

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Door Lock(s)

Advanced Operation

Setting DND for Another Extension

♦ To activate DND for another extension

♦ Enter

(hear Entry Tone) + the Primary extension of the remote extension + the pass code

(hear Success Tone). This sets DND as if activated by the Primary extension on the target

telephone.

♦ To deactivate DND for another extension

♦ Enter

(hear Entry Tone) + the Primary extension of the remote extension + the pass code

(hear Success Tone). This removes DND from the target telephone.

♦ To change your DND Pass Code

♦ Enter

(hear Entry Tone) + ext. no. (hear Entry Tone) + old pass code + (hear Entry Tone)

+ new pass code + (hear Success Tone).

Door Lock(s)

♦ To unlock a door

♦ Press

+ the Door Lock Number (see table).

The door unlocks for 3~30 seconds (set in system programming).

DoorLock

No.

DoorLock

No.

Location

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Advanced Operation

Door Phone(s)

Door phones can be used to call telephones selected in system programming. When a door phone

calls, you hear a distinctive ringing tone, one or five times (set in system programming). You can also

call a door phone and monitor the surrounding area.

The number of possible door phones varies by Strata CTX system, with up to 24 as the maximum for

larger systems. Check with your CTX WinAdmin programmer to find out the names and locations of

your system’s door phones and record them below.

Door Phone

No.

Door Phone

No.

Name/Location

♦ To answer a door phone call

♦ Lift the handset while the door phone is still ringing. You are connected to the door phone

...or to pick up door phone calls ringing someone else’s phone, press extension +

number.

+ directory

♦ To call/monitor a door phone

♦ Press

+ extension for the door location. A two-way talk-path exists between your telephone

and the called door phone.You can audibly monitor the area around the door phone.

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Emergency Ringdown

Advanced Operation

♦ To call from a door phone

1. Press the door phone button and then release it. You hear a distinctive ringing tone–one or five times

(set in system programming).

2. When answered, speak at a normal voice level in the direction of the door phone.

Emergency Ringdown

If a station remains off-hook for a programmable period, it can be automatically treated as an

Emergency Call and directed to an emergency destination. The station may have partially dialled a

number or have dialed no digits at all. Each station is programmed with its specific emergency

ringdown destination.

A station number or a group pilot number can be specified as an emergency ringdown destination. In

a private network, the station or pilot number must be in the same network node. Remote emergency

destination and door phones are not permitted.

Override Calls

The available override features are:

Busy Override

Ring Over Busy Override enables you to send a muted ring tone to a busy station to indicate a call is

waiting. The Busy Override (BOV) muted ring can be programmed for each station to be two muted

rings only or continued muted rings until the call is answered. This option applies to the station

receiving the muted ring. The muted ring can be sent to the telephone speaker or to the telephone

handset/headset and speaker.

♦ To use Busy Override

♦ After reaching a busy station, press . A muted tone is heard at the busy station, indicating that a

call is waiting. The station number displays.

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Advanced Operation

Override Calls

Do Not Disturb Override

Do Not Disturb (DND) Override lets you send a call waiting tone or ringing to a station in DND mode

to indicate that a call is coming in. Your telephone may be programmed to block DND Override from

other telephones. Your station’s LCD shows the station you have called is in the DND mode.

OCA is possible to DND stations from stations that are programmed for DND Override.

♦ To use DND Override

♦ After reaching a station in DND mode, press . A tone signal is heard at the DND station,

indicating a call is coming in.

Executive Override

Executive Override enables you to enter an established conversation. Your telephone can also be

programmed to block Executive Override from other telephones.

♦ To perform Executive Override

♦ After reaching a busy station, press

You enter a conference with the busy station and the party to whom he was talking. The called parties

may hear an optional tone signal prior to your entering the conversation. If you do not have Override

privileges, you will camp on.

Class of Service Override

By dialling a Class of Service Override code, a user can change a station’s set of privileges to one

associated with the override code. When the call is terminated and another is attempted from the same

station, the original Class of Service is applied. This allows selected users to override restrictions that

are placed on any telephone in the system.

♦ To perform Class of Service Override

1. Access an outside line.You hear dial tone.

2. Press

. Dial tone stops.

3. Enter the Class of Service Override Code (four digits). You hear dial tone. For security reasons, the

override codes are only available on a selected basis. See your CTX System Administrator.

4. Dial a telephone number.

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Paging

Advanced Operation

Privacy Override

This feature enables you to enter an established call on a line you share with another telephone. Up to

two station users can enter an existing Exchange line-to-station call (i.e., up to three stations can be

connected to an Exchange line). You can also use this feature if the station that is already connected to

the Exchange line is in the Privacy Release mode.

Station users with

can allow stations with the shared button appearance to enter

their conversations, even if the station entering the conversation is not programmed for Privacy

Override. (see “Privacy” on page 23.)

Paging

Station users can make page announcements to telephones and external speakers. Check with your

CTX System Administrator to find out the zone numbers for various paging groups.

♦ To make a Page Announcement to a phones or external speakers

1. Lift the handset, and enter a paging access code.

2. Make your announcement, then hang up.

♦ To make a Group Page

♦ Lift the handset, press

and enter the group number (01~16).

Answering a Page

♦ To answer a Group Page, lift the handset, press

and enter the Group number.

♦ To answer an External Group Page, lift the handset, press

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Advanced Operation

Privacy

All Call Page

You can make an All Call Page to telephones assigned to the “All Call Page Group.” Stations are

assigned to the “All Call Page Group” in system programming.

♦ To make an All Call Page

1. Lift the handset, press

. This pages all phones in the All Call Page Group but, depending on

system programming, you may or may not page external speakers.

2. Make your announcement then hang up.

♦ To answer an All Call Page

♦ Lift the handset, press

Emergency Page

An Emergency Page overrides Group Pages or All Call Pages to telephone and external paging

devices.

♦ To make an Emergency Page, lift the handset and press

♦ To make an Emergency Page to a group, lift the handset, press

and enter the Zone number.

Privacy

Privacy controls the ability of more than one person to use the same extension or outside line at the

same time. Privacy applies to multiple appearances of extensions, Phantom extensions, outside Lines

and outside Line Group buttons.The application of Privacy to individual telephones is controlled in

system programming.

By default, the system is private. If you are in a conversation, another telephone with an appearance of

the line on which you are talking cannot intrude unless that telephone has been programmed for

Privacy Override. In that event, the other telephone may enter and leave the conversation at will. If all

users are provided with Privacy Release in Class of Service, the system will function as non-private.

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Redial

Advanced Operation

Redial

Use this button to redial the last number dialed from your phone.

♦ To redial the last number, press

Speed Dial

Speed Dial enables you to dial a sequence of up to 32 digits with a shorter code. Dial sequences can

include telephone numbers, authorisation codes, passwords feature activation codes and pauses.

Speed Dial may be used to originate a call or invoked after a call is established.

There are two types of Speed Dial.

♦

Station – Your CTX System Administrator allocates a block of up to 100 personal speed dial

numbers in increments of 10 per phone. You can create and change these numbers from your own

phone. You have exclusive use of them.

♦

System – All telephones in your system can share a list of up to 800 System Speed Dial numbers

under the exclusive control of the CTX System Administrator. In some cases, System Speed Dial

will allow you to reach numbers that you would not be allowed to dial directly from your

telephone.

Make a Call Using Speed Dial

1. To begin a Speed Dial Call, press

2. Then, dial the Station or System Speed Dial Number. Station Speed Dial numbers occupy numbers

100~199. System Speed Dial numbers occupy numbers 200~999.

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Advanced Operation

Speed Dial

Store a Station Speed Dial Number

♦ To store a Station Speed Dial Number using an Access Code

1. Dial

. You hear Entry Tone.

2. Dial the Station Speed Dial number (100~199). You hear Entry Tone.

Note Selected telephones may have the ability to change System Speed Dial numbers. Follow this

procedure, but specify a System Speed Dial number (200~999) instead.

3. Enter the destination digits, then press . You hear Success Tone.

4. Release the phone. To enter another number, repeat the process, starting with Ste p1.

CTX System Administration

The third method of storing station Speed Dial numbers is via your CTX System Administrator, who

can establish your Station Speed Dial number through administrative software and associate a name

with it.

Advanced Speed Dial Operation

Special Characters

Speed Dial Numbers may include ~ , , and Pause. When using the Access Code input method

(see above) it is also necessary to use to indicate you have finished entering the destination number.

This creates 14 functions to be input from the 12 buttons on the dial pad.

Long Speed Dial Numbers

Speed Dial Numbers are stored sequentially in memory areas capable of holding 32 digits. If you

exceed 32 digits, the excess are stored in the next higher area and consume the next sequential Speed

Dial Number.

You can dial the entire string by entering the original Speed Dial Number and all digits will be sent,

including those in excess of 32. If that were Speed Dial Number 100, Number 101 would no longer be

available. You are not prevented from storing a new Number 101 but, if you do, Number 100 will be

shortened to 32 digits.

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Voice Mail - Direct Transfer

Advanced Operation

When is used as an escape character, it consumes one Speed Dial digit. Entering

seven-second pause would consume two of 32 characters.

to insert a

“ ” functions as an escape key indicating that the number immediately following represents

something exceptional. The numbers are defined in Table 3.

Table 3

Dial String Characters

Entry

Meaning

0~9

End of Speed Dial Number when entering via access code (

Escape

Pause (1~9) seconds. If you need to pause longer than nine seconds, enter

additional pause escape sequences. For example, to insert a 17 second pause,

enter

. The display of a pause in the Speed Dial Number shows a “P” without

specifying the duration. In this example, you would see “PP.”

Voice Mail - Direct Transfer

The Strata CTX enables you to transfer a call directly to a voice mailbox without first ringing that

person’s telephone.

♦ To transfer a call directly to Voice Mail (VM)

1. While on a call, press

. Y o u hear feature dial tone.

2. Enter . You hear entry tone.

3. Enter the VM mailbox number (usually the same as the extension number), then press . The call

transfers immediately and your extension becomes idle.

Other Voice Mail Features

Another voice mail feature lets you to include a voice mailbox in a conference call. See “Adding

Voice Mail to a Conference” on page 6. For instructions on the Stratagy ES Voice Mail features, refer

to the Stratagy ES Voice Processing User Guide.

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Advanced Operation

Feature Access Codes

Enter the sequence shown in Table 4 for the particular feature that you want to use.

Table 4

Feature Access Codes

Feature

Feature Access Code Sequences

Account Code

+ Account code digits

Attendant Console

Automatic Busy Redial - On

Automatic Busy Redial - Off

Automatic Callback Cancel

Background Music

Telephone Speaker On

Telephone Speaker Off

External Speaker On

External Speaker Off

Lift handset, press

+ source number +

Call Forward - Any Calls (Internal and External)

All Call

Busy

Lift handset, press

(Tone) + Dest. No + (Tone)

(Tone) + Dest. No. + (Tone) + Timer +

No Answer

Busy No Answer

Cancel

Lift handset, press

+ Dest. No. + + Timer +

(Tone)

Call Forward - Incoming Line Calls

All Call

Busy

No Answer

Busy No Answer

Cancel

Lift handset, press

+ Dest. No.

+ Dest. No. + Timer +

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Feature Access Codes

Advanced Operation

Table 4

Feature Access Codes (continued)

Feature

Feature Access Code Sequences

Call Forward Any Call - Set for Another Station

Lift handset, press

+ ext. no. + Pass Code + + Dest. No.

+ ext. no. + Pass Code +

All Call

Busy

No Answer

Busy No Answer

+ Timer +

Lift handset, press

+ Timer +

Lift handset, press

Call Forward - Incoming Line Call - Set for Another Station

Cancel

Lift handset, press

+ ext. no. + Pass Code + + Dest. No.

+ Dest. No. + + ext. no. + Pass Code

All Calls

Busy

No Answer

+ Dest. No. + + Timer +

Lift handset, press

+ Dest. No. + + ext. no. + Pass Code

Busy No Answer

Cancel

+ Dest. No. + + Timer +

Lift handset, press

Pass Code +

+ ext. no. + Pass Code +

+ ext. no. + old Pass Code + + new

Change Pass Code

Call Forward - System

Activate

Cancel

Call Park

Activate

+ Orbit Number

Retrieve

System Orbits

Lift handset, press

+ Orbit Number

Call Pickup

Incoming - Group Pickup

Incoming - Directed Station Pickup

Incoming - Directed Extension Pickup

On hold - Local Retrieve

On hold - Remote Retrieve

On hold - Outside line Retrieve

On hold - Directed Extension Retrieve

Incoming - Any External Call

Conferencing - Three Way

Lift handset, press

+ Ext. Number to be picked up

+ Ext. Number

+ Remote Ext. No.

+ Line on hold

+ Ext. No. on hold

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Advanced Operation

Feature Access Codes

Table 4

Feature Access Codes (continued)

Feature

Feature Access Code Sequences

+ old Security Code (1~15 digits) + + new Security Code

(1~15 digits) +

Do Not Disturb

DISA Secruity Code - Change

Local - On

Local - Off

Remote - On

+ ext. no. + Pass Code Number +

Remote - Off

+ ext. no. + Pass Code Number +

+ Door Lock Number

+ Door Phone No.

Door Lock Control

Door Phone Calling

Emergency Call

LCR (Outgoing Call)

Message Waiting (MW)

Release a received MW

Retrieve a received MW

Activate MW at another Station without

Ringing

+ Ext. no.

Cancel MW at another Station without

Ringing

+ Ext. no.

Private Network Access Code

Night Ring Answer

Override

+ Private Network No.

Busy, Do Not Disturb

Executive

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Feature Access Codes

Advanced Operation

Table 4

Paging

Feature Access Codes (continued)

Feature

Feature Access Code Sequences

Page All Groups

Page Individual Groups

+ Group Number

Emergency Page - Individual Group

Emergency Page - All Groups

Answer Page - All Groups

+ Group Number

Answer for External Group Page

+ Zone Number

Recall - Short

Recall - Long

Repeat Last Number Dialled

Speed Dial Register

Station (00~99)

+ Index Number (00~99)

+ Index Number (000~099)

+ Index Number (100~199)

+ Index Number (200~299)

+ Index Number (300~399)

+ Index Number (400~499)

+ Index Number (500~599)

+ Index Number (600~699)

+ Index Number (700~799)

System

Start Application

Substitution of Dial “ ”

Travelling Class Override

Enter Code

Change Code

+ Index Number + old Code + + new Code +

Voice Mail (VM)

+ Ext. Number

Direct Transfer to Voice Mail

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Notes to Users

Step 1: Safety Approval

Toshiba Information System (U.K.) Ltd declare that the Strata CTX complies with the EEC’s LVD

directive, (Directive No. 73/23/EEC). The product has been assessed and found to comply with

EN60950:2000.

The notes listed below form part of the products compliance with the aforementioned European

Norm.

IMPORTANT SAFETY NOTES

1-1. Both systems must have an earth connection and must be hardwired to a main distribution point.

The main cabinet must be earthed.

1-2. Table A-1 below identifies and classifies the ports available on the system:

Table A-1

Type of Circuit

(EN60950

Port Location

Port Description

Classification)

Power Supply

BPSU672F

APSU112F

SELV

For connection of external 24 volt batteries.

Processor Boards:

A C T U 1 F, B E C U 1 F,

BBCU1F

For connection of external Music-on-Hold source and

Ethernet LAN connection

SELV

AETS1A

Ethernet I/F for CTX100 only

PDKU2A/BDKU/

BDKS/ADKU

For connection ofToshiba proprietary terminals.

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Safety Approval

Notes to Users

Table A-1(continued)

Type of Circuit

(EN60950

Port Location

Port Description

Classification)

For connection ofVoice Mail and Call Logging Equipment.

RS232 ports.

SELV

BSIS1A

TNV3

RSTU1F

For connection of approved 2 wire devices.

RSTU3F/ASTU1F

PCOU2F/PCOUS2F

RCOU/RCOS/

RCOUS

For connection to PTO provided Loop Calling Unguarded

Clear exchange lines.

TNV3

2 Cct ISDN2, (TBR3), Basic Rate I/F. For connection to euro-

ISDN services.

TNV1

TNV2

SELV

RBSU2A

2 Cct ISDN2, (TBR3), Basic Rate I/F. For connection to euro-

ISDN services.

RBSU1A

2 Cct ISDN2, Basic Rate I/F. For connection to euro-ISDN

services.

RBSS1A & RBSS2A

RPTU1F/RPTU2F

PACU2F/PACU3F

PEMU2F/REMU

BIOU1A

1ccts ISDN30, (TBR4), primary rate I/F. For connection to

euro-ISDN services.

4Cct AC15 Private Circuit I/F, (TBR17). For connection to

PTO Private Circuit services.

4Cct AC15 Private Circuit I/F, (TBR17). For connection to

PTO Private Circuit services.

Contains various ports for connection of audio paging

amplifiers, dry relay contacts to control external equipment.

SELV

BVPU1A

Stratagy DK

RRCU1A

BPCI1A

Voice Over IP interface cards. House Ethernet/RS232 ports.

Intergrated Voice Mail unit. House R232 ports.

Optical interface board for connecting remote cabinets.

USB port for connection of PC for CTI.

DKT2500/DKT3000/

DKT3500

SELV

Headset ports on any of the range of key telephones.

A-2

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Notes to Users

EU Compliance

Any peripheral apparatus connected to the above ports must have the same EN60950 classification.

ie.

♦

SELV ports must only be connected to SELV type ports.

TNV ports must only be connected to TNV type ports.

♦

1-3. The Strata CTX670 system must be hardwired into a switched fused spur, (which should comply

with the requirements of a disconnecting device as specified in the standard EN60950), the

switch on the fused spur outlet shall be considered the AC power disconnection device. This

spur must be installed in accordance with 16th edition of the IEE wiring regulations, aka

BS7671:1992. Or the latest edition of this standard.

The Strata CTX100 system must be hardwired into a switched fused spur, (which should comply

with the requirements of a disconnecting device as specified in the standard EN60950), the

switch on the fused spur outlet shall be considered the AC power disconnection device. This

spur must be installed in accordance with 16th edition of the IEE wiring regulations, aka

BS7671:1992. Or the latest edition of this standard

1-4. Environmental Installation details.

The Strata CT is designed to work within the following environmental conditions:

♦

Operating temperature 0oC to 40oC

Humidity 20% to 80%

Step 2: EU Compliance

Toshiba Information Systems (U.K.) Ltd declare that the Strata CTX100 & CTX670 complies with

the EEC’s EMC directive, Directive No. 89/366/EEC as amended by directive 92/31/EEC. The

product has been assessed and found to comply with the following generic standards:

♦

EN55022:1998-9, EN/IEC61000-3-2/1995, EN/IEC61000-3-3/1995 (Emissions)

♦

EN52024:1998, EN61000-4-2/1995+A1:1998, EN61000-4-3/1997+A1:1998,

EN61000-4-4/1995+A1:2001, EN61000-4-5/1995+A1:2001, EN61000-4-6/1995+A1:2001,

(Immunity)

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EU Compliance

Notes to Users

The notes listed below form part of the products’ compliance with the aforementioned European

Norm.

To ensure EU compliance the system must installed in accordance with the instructions in the

“Installation and Maintenance” manual. In order to maintain compliance any shielded cables supplied

and/or ferrite suppression cores must be used.

Equipment details Strata CTX100

Base Cabinet Dimensions:

Expansion Cabinet Dimensions:

Height - 370mm

Width - 303mm

Depth - 259mm

Width - 230mm

Depth - 259mm

Weight - 8.8kg (fully equipped)

Weight - 6.9kg (fully equipped)

Equipment details Strata CTX670

Base Cabinet Dimensions:

Expansion Cabinet Dimensions:

Height - 296mm

Height - 254mm

Width - 672mm

Depth - 270mm

Width - 672mm

Depth - 270mm

Weight - 14.1kg (fully equipped)

Weight - 13.2kg (fully equipped)

*Warning! This is a Class A product. In a domestic environment this Product may

cause radio interference in which case the User may be required to take

adequate measures

A-4

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Notes to Users

Type Approval

Step 3: Type Approval

Toshiba Information Systems (UK), Ltd, (TIU), hereby declares that the Strata CTX product complies

with the requirements of the EC Directive 1999/5/EC, (aka Radio & Telecommunications Terminal

Equipment directive). A manufacture’s Declaration under this Directive allows connection to the

relevant Public Network Services and the right to place the Product on the market.

The Strata CT is classified as “Call Routing Apparatus” it is intended to be connected to the various

Public Telecommunications Network Services for the purpose of generating and terminating “calls”.

Table A-2 below lists the intended purposes of all the system interfaces.

Table A-2

Interface Type

PCOU2F/RCOU

RPTU1F/RPTU2F

Network Service

Analogue Loop Calling Unguarded Lines. PD7002

Euro ISDN30 service. Approved to TBR 4 & TBR12.

RBSU1A & RBSU2A Euro ISDN2 service. Approved to TBR 3.

Analogue 4 wire Private Circuits, uses AC15 signalling.

Approved to TBR 17.

PACU2F/PACU3F

PEMU2F/REMU

Analogue 4 wire Private Circuits, uses DC5 signalling.

Approved to TBR 17.

Note RPTU1F does not support QSig without the correct firmware.

The system must be installed in accordance with BS6701 parts 1 and 2, the latest issue shall apply.

Toshiba Information Systems claim approval to OFTEL general variation NS/V/1235/P/100020. The

information contained in this paragraph supports Toshiba’s claim:

The following features require the interconnection of 2 or more exchange lines.

♦

Multi-party conferencing

Call Forward External*

Translation of Un-used Extension numbers*

DISA*

*Warning! These features can allow an Incoming callers access to an outgoing

exchange line. There is an engineering programming parameter which can

disable these features. In addition the DISA feature can be “password”

protected. USERS SHOULD BE AWARE THAT THESE FEATURES CAN BE

USED FOR FRAUDULENT PURPOSES. Please consult your supplier to

ensure any necessary security measures are enabled.

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Network Planning Information

Notes to Users

Step 4: Network Planning Information

4-1. Strata CTX Tone Plan.

Table A-3 below lists the characteristics of the tones and signals used in Strata CTX.

Table A-3

Tones/

Signal to:

Frequency

Cadence

N/A 0.12 ON 2s Off

Meaning

Call on Hold

Exchange

Line

Music On Hold 1209Hz

Internaql Hold Tone

1. 500/640Hz

2. 1240/1560Hz

3. 840/1060Hz

1s On 3s Off OR 1sOn 1s Off

I/C PSTN call Opt.1 & 2.

I/C PSTN call Opt.3 & 4.

I/C PSTN call Opt.5 & 6.

4. 860/1060Hz (T1) & 1240/

1560Hz (T2)

T1-0.5s ON T2-0.5s On 3s Off OR T1-0.5s I/C PSTN call Opt.7.

ON T2-0.5s On 3s Off

I/C PSTN call Opt.8.

I/C PSTN to Busy DKT

I/C Int call Opt 1

5. 2000Hz mod by 10Hz

5. 500Hz

1s On 3s Off

DKT

6. 1300Hz

1s On 1 S Off

I/C Int call Opt 2

7. 1000/800Hz

8. 1000/800Hz

9. 660/500

0.6s On 1000Hz/0.6s On 800Hz

0.6s On 1000Hz/0.6s 800Hz

0.7s On 660Hz/0.7s On 500Hz

1s On 3s Off

Call from D/phone A

Call from D/phone B

Busy/DND Override

Recall Indication

10. 2000Hz

11. 2000Hz 10Hz Intrpt

1s On 1 S Off

12. 860/1180Hz (T1) &

1300/1780Hz (T2)

T1-0.5s ON T2-0.5s On Repeat

Emergency Ring down Call

A-6

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Notes to Users

Network Planning Information

Table A-3(continued)

Tones/

Signal to:

Frequency

Cadence

Meaning

1. 20Hz

2. 20Hz

0.4s On 0.2s Off 0.4s On 3s Off

1s On 3s Off

Ringing Signal Internal

Voice Mail Answer

3. DTMF A

4. DTMF D

80 or 160mS

Voice Mail Disconnect

Voice Mail Recall

2 Wire extns 5. DTMF B

6. MWI Signal

7. 20Hz

80 or 160mS

0.9 ON/0.1s Off

Message Waiting Signal

Recall Ringing Signal

External Call waiting

1s On 1 S Off

8. 1209Hz

2 bursts 0.16s On twice then 3s Off

9. 1209Hz

2 bursts 0.5s On twice then 3s Off

Continuous

Internal Call waiting

Dial Tone

1. 350/440Hz

2. 400(T1), 350/440Hz(T2) 4 bursts of 0.125s T2-3s On

DND Stutter Dial Tone

MW Stutter Dial Tone

Ringing Back Tone

Normal Extension Busy

Busy-Extension in DND

NU/Reorder Tone

3. 350/440Hz

4. 400/450Hz

5. 400Hz

5 bursts of 0.1s 3s On

0.4s On, 0.2s Off 0.4s On 2s Off

0.375s On/0.375s Off Repeated

1s On

6. 400Hz

7. 400Hz

Internal

general

8. 440Hz

Executive override

Entry Tone

9. 350/440Hz

3 bursts of 0.1s

10. 1209Hz(T1), 500Hz(T2) T1-3 bursts of 0.25s, T2 0.25s three timess Operation rejected. In call

11. 350/440Hz

12. 2000Hz

3 bursts of 0.125s

2 bursts of 0.125s

0.75s On

Operation accepted In call

Progmg Operation accepted

Prgmg Operation rejected

CFD stutter dial tone

13. 2000Hz

14. 350/440Hz

1s On 2s Off Repeated

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A-7

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Network Planning Information

Notes to Users

4-2. System Port to Port losses.

Table A-4 below lists the various “typical” transmission gains/losses when inter-connecting the

various port types.

Table A-4

RCOU3R/

PCOU2F

RPTU1F/

RPTU2F

PEMU2F/

REMU

PACU2F/

PACU3F

RSTU3F

ASTU

System Port Type

RBSU2A

PCOU2F/RCOU

RPTU1F/2F

3.7

1.9

3.1

-0.7

-0.5

3.7

1.8

3.2

-1.5

-1.0

1.8

1.9

1.8

1.9

3.1

3.2

-0.7

-1.5

RBSU2A

PEMU2F/REMU

PACU2F/PACU3F

RSTU3F/ASTU

1.3

-3.4

-2.4

1.3

-2.5

-2.8

1.3

-3.4

-2.4

1.3

-2.5

-2.8

2.6

-2.0

-6.0

-5.9

-2.0

-6.0

-6.2

-2.0

-1.1

-2.0

-1.5

-5.2

-Values indicate a transmission loss.

4-3. Loudness Rating.

The table below lists the measured loudness rating of theToshiba proprietary terminals.

SLR and RLR @ 0km PSTN. (All values are +/-dB)

Table A-5

System Port Type

PDKU2A/BDKU/BDKS ITS-A

RLR

SLR

1dB

6dB

4dB

8dB

PCOU2F/RCOU3F

-5dB to -16dB

2dB to -10dB

RPTU1F/RPTU2F/RBSU1A

PEMU2F/REMU

-2dB to -14dB

0dB to -9dB

PACU2F/PACU3F

A-8

Strata CTX DKT2000/3000-Series Telephone October 2002

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Index

pass code 12

station 10

system 10, 28

about this book

conventions vi

call hold 6

call park 28

orbits 14

access codes 27

account code 27

calls 7

call pickup 15, 28

call transfer 4

call waiting 16

change pass code 12

conference

calls 5

hold 7

voice mail 6

conferencing 28

forced account codes (verified/non-verified) 7 , 8

voluntary 8

all call page 23

answering a call 2

attendant console 27

automatic

busy redial 27

callback 9

callback cancel 27

direct inward system access (see DISA)

DISA 17

background music (BGM) 27

busy override 20

do not disturb 17, 29

override 21

door lock 18

call forward

access codes 27

any call 11

control 29

door phone 19

calling 29

definitions 11

Strata CTX Standard Telephone User Guide October 2002

IN-1

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Index

travelling class 30

emergency

call 29

page 23

paging 15, 22

access codes 30

pass code 12

pick up group calls 15

privacy 23

emergency ringdown 20

exchange line queuing 17

executive override 21

override 22

private network access 29

feature access codes 27

forced account codes (verified/non-verified) 7, 8

recall 2

recall an outside line 2

repeat last number dialled 30

ringing patterns 1

group pickup 15

hold 6

speed dial 24

access codes 30

start application 30

message waiting 29

message waiting light

on another telephone 3

transfer 4

travelling class override 30

two (tandem) outside line connection 6

night ring answer 29

override 20

access codes 29

busy 20

voice mail

access codes 30

conference 6

direct transfer 26

do not disturb 21

executive 21

privacy 22

voluntary account codes (verified/non-verified) 8

IN-2

Strata CTX Standard Telephone User Guide October 2002

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