Telecommunication Systems Division
®
Strata CIX and CTX
IPT/DKT Telephone
User Guide
August 2007
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TOSHIBA AMERICA INFORMATION SYSTEMS, INC. (“TAIS”)
Telecommunication Systems Division License Agreement
IMPORTANT: THIS LICENSE AGREEMENT (“AGREEMENT”) IS A LEGAL AGREEMENT BETWEEN YOU (“YOU”) AND TAIS. CAREFULLY READ THIS LICENSE AGREEMENT. USE OF ANY
SOFTWARE OR ANY RELATED INFORMATION (COLLECTIVELY, “SOFTWARE”) INSTALLED ON OR SHIPPED WITH A TAIS TELECOMMUNICATION SYSTEMS PRODUCT OR OTHERWISE MADE
AVAILABLE TO YOU BY TAIS IN WHATEVER FORM OR MEDIA, WILL CONSTITUTE YOUR ACCEPTANCE OF THESE TERMS, UNLESS SEPARATE TERMS ARE PROVIDED BY THE SOFTWARE
SUPPLIER. IF YOU DO NOT AGREE WITH THE TERMS OF THIS LICENSE AGREEMENT, DO NOT INSTALL, COPY OR USE THE SOFTWARE AND PROMPTLY RETURN IT TO THE LOCATION
FROM WHICH YOU OBTAINED IT IN ACCORDANCE WITH APPLICABLE RETURN POLICIES. EXCEPT AS OTHERWISE AUTHORIZED IN WRITING BY TAIS, THIS SOFTWARE IS LICENSED FOR
DISTRIBUTION THROUGH TAIS AUTHORIZED CHANNELS ONLY TO END-USERS PURSUANT TO THIS LICENSE AGREEMENT.
1. License Grant. The Software is not sold; it is licensed upon payment of applicable charges. TAIS grants to you a personal, non-transferable and non-exclusive right to use the copy of the Software
provided under this License Agreement. You agree you will not copy the Software except as necessary to use it on one TAIS system at a time at one location. Modifying, translating, renting, copying,
distributing, printing, sublicensing, transferring or assigning all or part of the Software, or any rights granted hereunder, to any other persons and removing any proprietary notices, labels or marks from the
Software is strictly prohibited except as permitted by applicable law; you agree violation of such restrictions will cause irreparable harm to TAIS and provide grounds for injunctive relief, without notice,
against you or any other person in possession of the Software. You and any other person whose possession of the software violates this License Agreement shall promptly surrender possession of the
Software to TAIS, upon demand. Furthermore, you hereby agree not to create derivative works based on the Software. TAIS reserves the right to terminate this license and to immediately repossess the
software in the event that you or any other person violates this License Agreement. Execution of the Software for any additional capabilities require a valid run-time license.
2. Intellectual Property. You acknowledge that no title to the intellectual property in the Software is transferred to you. You further acknowledge that title and full ownership rights to the Software will remain
the exclusive property of TAIS and/or its suppliers, and you will not acquire any rights to the Software, except the license expressly set forth above. You will not remove or change any proprietary notices
contained in or on the Software. The Software is protected under US patent, copyright, trade secret, and/or other proprietary laws, as well as international treaties. Any transfer, use, or copying of the
software in violation of the License Agreement constitutes copyright infringement. You are hereby on notice that any transfer, use, or copying of the Software in violation of this License Agreement constitutes
a willful infringement of copyright.
3. No Reverse Engineering. You agree that you will not attempt, and if you employ employees or engage contractors, you will use your best efforts to prevent your employees and contractors from
attempting to reverse compile, reverse engineer, modify, translate or disassemble the Software in whole or in part. Any failure to comply with the above or any other terms and conditions contained herein
will result in the automatic termination of this license and the reversion of the rights granted hereunder back to TAIS.
4. Limited Warranty. THE SOFTWARE IS PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, TAIS AND ITS SUPPLIERS
DISCLAIM ALL WARRANTIES WITH REGARD TO THE SOFTWARE, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE WARRANTY OF NON-INFRINGEMENT OF THIRD
PARTY RIGHTS, THE WARRANTY OF YEAR 2000 COMPLIANCE, AND THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. THE ENTIRE RISK AS
TO THE QUALITY AND PERFORMANCE OF THE SOFTWARE IS WITH YOU. NEITHER TAIS NOR ITS SUPPLIERS WARRANT THAT THE FUNCTIONS CONTAINED IN THE SOFTWARE WILL MEET
YOUR REQUIREMENTS OR THAT THE OPERATION OF THE SOFTWARE WILL BE UNINTERRUPTED OR ERROR-FREE. HOWEVER, TAIS WARRANTS THAT ANY MEDIA ON WHICH THE
SOFTWARE IS FURNISHED IS FREE FROM DEFECTS IN MATERIAL AND WORKMANSHIP UNDER NORMAL USE FOR A PERIOD OF NINETY (90) DAYS FROM THE DATE OF DELIVERY TO
YOU.
5. Limitation Of Liability. TAIS’ ENTIRE LIABILITY AND YOUR SOLE AND EXCLUSIVE REMEDY UNDER THIS LICENSE AGREEMENT SHALL BE AT TAIS’ OPTION REPLACEMENT OF THE MEDIA OR
REFUND OF THE PRICE PAID. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL TAIS OR ITS SUPPLIERS BE LIABLE TO YOU FOR ANY CONSEQUENTIAL,
SPECIAL, INCIDENTAL OR INDIRECT DAMAGES FOR PERSONAL INJURY, LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION, LOSS OF BUSINESS INFORMATION/DATA, OR ANY
OTHER PECUNIARY LOSS OF ANY KIND ARISING OUT OF THE USE OR INABILITY TO USE THE SOFTWARE, EVEN IF TAIS OR ITS SUPPLIER HAS BEEN ADVISED OF THE POSSIBILITY OF
SUCH DAMAGES. IN NO EVENT SHALL TAIS OR ITS SUPPLIERS BE LIABLE FOR ANY CLAIM BY A THIRD PARTY.
6. State/Jurisdiction Laws. SOME STATES/JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES OR LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY MAY LAST, OR
THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO SUCH LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. THIS LIMITED WARRANTY GIVES YOU
SPECIFIC RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE/JURISDICTION TO STATE/JURISDICTION.
7. Export Laws. This License Agreement involves products and/or technical data that may be controlled under the United States Export Administration Regulations and may be subject to the approval of the
United States Department of Commerce prior to export. Any export, directly or indirectly, in contravention of the United States Export Administration Regulations, or any other applicable law, regulation or
order, is prohibited.
8. Governing Law. This License Agreement will be governed by the laws of the State of California, United States of America, excluding its conflict of law provisions.
9. United States Government Restricted Rights. The Software is provided with Restricted Rights. The Software and other materials provided hereunder constitute Commercial Computer Software and
Software Documentation and Technical Data related to Commercial Items. Consistent with F.A.R. 12.211 and 12.212 they are licensed to the U.S. Government under, and the U.S. Government’s rights
therein are restricted pursuant to, the vendor’s commercial license.
10. Severability. If any provision of this License Agreement shall be held to be invalid, illegal or unenforceable, the validity, legality and enforceability of the remaining provisions hereof shall not in any way
be affected or impaired.
11. No Waiver. No waiver of any breach of any provision of this License Agreement shall constitute a waiver of any prior, concurrent or subsequent breach of the same or any other provisions hereof, and no
waiver shall be effective unless made in writing and signed by an authorized representative of the waiving party.
12. Supplier Software. The Software may include certain software provided by TAIS suppliers. In such event, you agree that such supplier may be designated by TAIS as a third party beneficiary of TAIS with
rights to enforce the Agreement with respect to supplier’s software.
YOU ACKNOWLEDGE THAT YOU HAVE READ THIS LICENSE AGREEMENT AND THAT YOU UNDERSTAND ITS PROVISIONS. YOU AGREE TO BE BOUND BY ITS TERMS AND CONDITIONS. YOU
FURTHER AGREE THAT THIS LICENSE AGREEMENT CONTAINS THE COMPLETE AND EXCLUSIVE AGREEMENT BETWEEN YOU AND TAIS AND SUPERSEDES ANY PROPOSAL OR PRIOR
AGREEMENT, ORAL OR WRITTEN, OR ANY OTHER COMMUNICATION RELATING TO THE SUBJECT MATTER OF THIS LICENSE AGREEMENT.
Toshiba America Information Systems, Inc.
Telecommunication Systems Division
9740 Irvine Boulevard
5932
Irvine, California 92618-1697
United States of America
DSD 020905
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Toshiba America Information Systems, Inc.
Telecommunication Systems Division
End-User Limited Warranty
Toshiba America Information Systems, Inc., (“TAIS”) warrants that this telephone equipment manufactured by
Toshiba (except for fuses, lamps, and other consumables) will, upon delivery by TAIS or an authorized TAIS
dealer to a retail customer in new condition, be free from defects in material and workmanship for twenty-four (24)
months after delivery, except as otherwise provided by TAIS in the TAIS warranty accompanying the products or
posted on TAIS’s website. Products which are not manufactured by Toshiba but are purchased from Toshiba, will
be subject to the warranty provisions provided by the equipment manufacturer, unless TAIS notifies the end-user
of any additional warranty provisions in writing.
This warranty is void (a) if the equipment is used under other than normal use and maintenance conditions, (b) if
the equipment is modified or altered, unless the modification or alteration is expressly authorized by TAIS, (c) if
the equipment is subject to abuse, neglect, lightning, electrical fault, or accident, (d) if the equipment is repaired
by someone other than TAIS or an authorized TAIS dealer, (e) if the equipment’s serial number is defaced or
missing, or (f) if the equipment is installed or used in combination or in assembly with products not supplied by
TAIS and which are not compatible or are of inferior quality, design, or performance.
The sole obligation of TAIS or Toshiba Corporation under this warranty, or under any other legal obligation with
respect to the equipment, is the repair or replacement of such defective or missing parts as are causing the malfunc-
tion by TAIS or its authorized dealer with new or refurbished parts (at their option). If TAIS or one of its
authorized dealers does not replace or repair such parts, the retail customer’s sole remedy will be a refund of the
price charged by TAIS to its dealers for such parts as are proven to be defective, and which are returned to TAIS
through one of its authorized dealers within the warranty period and no later than thirty (30) days after such
malfunction, whichever first occurs.
Under no circumstances will the retail customer or any user or dealer or other person be entitled to any direct,
special, indirect, consequential, or exemplary damages, for breach of contract, tort, or otherwise. Under no circum-
stances will any such person be entitled to any sum greater than the purchase price paid for the item of equipment
that is malfunctioning.
To obtain service under this warranty, the retail customer must bring the malfunction of the machine to the
attention of one of TAIS’ authorized dealers within the applicable warranty period and no later than thirty (30)
days after such malfunction, whichever first occurs. Failure to bring the malfunction to the attention of an
authorized TAIS dealer within the prescribed time results in the customer being not entitled to warranty service.
THERE ARE NO OTHER WARRANTIES FROM EITHER TOSHIBA AMERICA INFORMATION SYSTEMS,
INC., OR TOSHIBA CORPORATION WHICH EXTEND BEYOND THE FACE OF THIS WARRANTY. ALL
OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY,
FITNESS FOR A PARTICULAR PURPOSE, AND FITNESS FOR USE, ARE EXCLUDED.
No TAIS dealer and no person other than an officer of TAIS may extend or modify this warranty. No such modifi-
cation or extension is effective unless it is in writing and signed by the Vice President and General Manager,
Telecommunication Systems Division.
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WARRANTIES FOR NON-TOSHIBA BRANDED THIRD PARTY PRODUCTS
A valuable element of Toshiba’s product strategy is to offer our customers a complete product
portfolio. To provide this value to our customers at the most optimal prices, we offer both
Toshiba-branded and third-party manufactured products that support our Toshiba Strata CIX
product portfolio. Similar to other resellers of software, hardware and peripherals, these third-
party manufactured products carry warranties independent of our Toshiba limited warranty
provided with our Toshiba-branded products. Customers should note that third-party
manufacturer warranties vary from product to product and are covered by the warranties
provided through the original manufacturer and passed on intact to the purchaser by Toshiba.
Customers should consult their product documentation for third-party warranty information
specific to third-party products. More information may also be available in some cases from the
manufacturer’s public website.
While Toshiba offers a wide selection of software, hardware and peripheral products, we do
not specifically test or guarantee that the third-party products we offer work under every
configuration with any or all of the various models of the Toshiba Strata CIX. Toshiba does not
endorse, warrant nor assume any liability in connection with such third party products or
services. If you have questions about compatibility, we recommend and encourage you to
contact the third-party software, hardware and peripheral product manufacturer directly.
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Contents
Introduction
SoftIPT.................................................................................................................................6
SoftIPT Icons....................................................................................................................7
Chapter 2 — The Basics
Important - Read First........................................................................................................13
What’s My Line?............................................................................................................13
Which Outgoing/Incoming Call Features Do I Have? ...................................................14
Making a Call.....................................................................................................................15
Hot Dialing .....................................................................................................................15
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Contents
Chapter 3 – Advanced Operation
Dial Directory.................................................................................................................16
Microphone........................................................................................................................19
Conference Calls................................................................................................................22
Basic SoftIPT Functions ....................................................................................................28
Using the Directory to Call.............................................................................................29
Labeling Feature Buttons................................................................................................30
Chapter 3 — Advanced Operation
Using Your LCD................................................................................................................31
Soft Keys............................................................................................................................32
Soft Key Example...........................................................................................................33
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Contents
Chapter 3 – Advanced Operation
Voluntary Account Codes (Verified/Non-Verified).......................................................36
Automatic Busy Redial......................................................................................................37
Background Music.............................................................................................................39
Station.............................................................................................................................40
Station Call Forward Procedures....................................................................................42
Call History........................................................................................................................47
Group Pickup..................................................................................................................49
Call Waiting.......................................................................................................................51
Door Lock(s)......................................................................................................................55
Door Phone(s) ....................................................................................................................56
Echo Cancellation ..............................................................................................................57
Emergency Call..................................................................................................................57
Emergency Monitoring Station.......................................................................................57
Emergency Ringdown........................................................................................................58
Language Codes.................................................................................................................58
Microphone Cut-Off ..........................................................................................................58
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Contents
Chapter 4 – IPT2010-SDC
Executive Override.........................................................................................................61
Class of Service Override...............................................................................................62
Speed Dial..........................................................................................................................65
Storing a System/Station Speed Dial Number...................................................................66
Tone/Pulse Dialing.............................................................................................................68
Login/Logout..................................................................................................................70
Making and Answering Calls.............................................................................................80
Local Emergency Service (Calling 911)............................................................................81
ACO Volume Control........................................................................................................82
Microphone........................................................................................................................82
ACO LED and LCD Indication .........................................................................................83
ACO Hold ..........................................................................................................................84
ACO Operating Summary..................................................................................................85
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Contents
Chapter 5 – IPT2008-SDL LCD Features
IPT2010-SDC Headset Transmit Level Adjustment......................................................88
Navigation Buttons.........................................................................................................92
Idle Display........................................................................................................................93
Directory and Speed Dial Listings.....................................................................................95
Direct Station Selection..................................................................................................95
Storing Personal Speed Dial Names...............................................................................97
Info ManagerTM..............................................................................................................101
Chapter 6 — DKT3014/3214-SDL LCD Features
Directory and Speed Dial Listings...................................................................................114
Direct Station Selection................................................................................................114
System Speed Dial and Personal Speed Dial................................................................115
Internal Directory and External Directory....................................................................115
Storing Personal Speed Dial Names.............................................................................116
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Contents
Chapter 7 – FeatureFlex
Alarm Clock.....................................................................................................................120
Screen Call.......................................................................................................................123
Setting/Changing a Flexible Button’s Function ...........................................................129
To Use a One Touch Button.........................................................................................131
LED Indicator Details......................................................................................................136
Transferring to an Idle Station......................................................................................140
Call Transfer with Camp-on.........................................................................................141
Call Answering (Outside Line).....................................................................................141
Speed Dial.....................................................................................................................141
Paging ...........................................................................................................................142
Call Forward Override (DSS Override)........................................................................142
Night Transfer Button...................................................................................................142
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Appendix A — Centrex Application
Flexible Directory Numbering.........................................................................................143
Centrex Feature Buttons ..................................................................................................143
Ringing Repeat.................................................................................................................143
Delayed Ringing ..............................................................................................................144
Appendix B — Button Labels
Index ....................................................................................................................................149
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Introduction
This user guide describes how to use the Toshiba Strata series telephone products with
Strata CIX670, CIX200, CIX100, CIX100-S, and CIX40 telephone systems:
• Strata IP telephone (IPT2010-SD, IPT2020-SD and IPT2008-SDL)
• Strata DKT3000- and 2000-series digital telephones
•
•
•
•
•
Strata Digital Add-on Module (DADM)
Strata IP Add-on Module (IADM2020)
Strata Direct Station Selection (DSS) console
FeatureFlexTM
SoftIPT
Organization
•
•
•
telephones.
need to know.
operations. Features are presented alphabetically and, when applicable, include
LCD information.
•
•
•
Chapter 4 – IPT2010-SDC includes the details and functioning of the unique
Analog Central Office (ACO) button found only on this telephone.
Chapter 5 – IPT2008-SDL LCD Features describes how to use the
IPT2008-SDL
Chapter 6 – DKT3014/3214-SDL LCD Features explains features and functions
of the DKT3014 telephone.
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Introduction
Organization
•
•
Chapter 7 – FeatureFlex explains telephone user information for FeatureFlex
features.
Chapter 8 – User Programming explains how to program Flexible Button
features, set One Touch buttons, change Personal Speed Dial numbers, as well as
other user programmable functions.
•
•
Chapter 9 – ADM/DSS Console explains how to use these consoles with the
available with your Strata CIX system.
Appendix A – Centrex Application describes the Centrex features which may be
available with your Strata CIX system.
•
•
Appendix B – Button Labels lists the feature button designations of the 3000-
series digital telephone models.
Appendix C – FeatureFlex Interactions shows how the FeatureFlex features
interact with other FeatureFlex and some CIX features.
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Introduction
How to Use This Guide
How to Use This Guide
This guide provides in-depth instructions for the IPT1020-SD, IPT2000-series,
DKT3000- and DKT2000-series telephones and their features. Most telephone users
can use the “Strata CIX/CTX DKT/IPT Quick Reference Guide” instead of this guide.
Conventions
Conventions
Description
Elaborates specific items or references other information. Within some
tables, general notes apply to the entire table and numbered notes apply to
specific items.
Note
Important!
Calls attention to important instructions or information.
Press to answer a call to the Extension Number. Each station can have
multiple extension buttons. Incoming calls ring the extension button(s)
from the top down. For example, station 10's extensions ring 10-1 first,
then 10-2, 10-3, and 10-4. A station is considered busy when all
extensions are being used.
Extension
Number
Note
The naming convention for DKT assignments within Toshiba is
Directory Numbers. For clarity and ease of understanding, the
terms Extension Number and Phantom Extension Number will be
used in this document in lieu of PDN and PhDN.
Arial Bold
+
Represents telephone buttons.
shows a multiple PC keyboard or telephone button entry. Entries without
spaces between them show a simultaneous entry.
Example: Delete+Enter.
Entries with spaces between them show a sequential entry.
Example: # + 5.
Tilde (~)
Means “through.” Example: 350~640 Hz frequency range.
Grey words within the printed text denote cross-references. In the
See Figure 10 electronic version of this document (Library CD-ROM or FYI Internet
download), cross-references appear in blue hypertext.
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Introduction
Related Documents/Media
Related Documents/Media
Note Some documents listed here may appear in different versions on the
CD-ROM or in print. To find the most current version, check the version/date in
the Publication Information on the back of the document’s title page.
Refer to the following for more information:
• Strata DKT3001/2001 Digital Single Line Telephone User Guide
•
Strata DKT/IPT Telephone Quick Reference Guide
• Strata CIX My Phone Manager User Guide
Strata CIX Application Software and CIX Documentation Library CD-ROM
• Strata CIX eManager Application Software and Documentation Library CD-ROM
Strata CIX SoftIPT Application and Documentation Library CD-ROM
•
•
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The Grand Tour
1
This chapter familiarizes you with the Digital Key Telephones (DKT) and Internet
Protocol Telephones (IPTs) for the Strata CIX. This includes the IPT2000-series, and
DKT3000/DKT3200-series telephones for the Strata CIX (model numbers appear on
the bottom of your telephone).
Important! The IP telephones do not work with the Strata CTX28. The
DKT3007/DKT3207-SD is specifically designed to work only with the
CTX28.
IPT2000-series Telephones
The IPT2000-series models include:
•
•
IPT2010-SDC 10-button with two-line by 24-character LCD with speakerphone
and an ACO button (to access the local analog trunk).
•
IPT2020-SD 20-button with two-line by 24-character LCD with speakerphone.
Note The IP Telephony product family also includes a matching Add-on module
IADM2020. This Add-on module functions like the DADM. For user
instructions, refer to “ADM” on page 138.
The 2000-series IP telephones offer all the same features as the 3000/3200-series
digital telephones, except the IPT2010-SD does not support Speaker Off-hook Call
Announce (OCA). All the Toshiba IPT2000-series telephones have speakerphones
that enable you to place and receive calls without lifting the handset.
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The Grand Tour
IPT2000-series Telephones
Toshiba LCD telephones provide easy access to frequently-used features. Prompts
guide you through specific tasks. They also provide Outside Line Identification, User
Name/Number, Call Duration, Date/Time of Day displays, and the ability to display
names and telephone numbers of outside, incoming callers.
IPT2020-SD Telephone
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The Grand Tour
IPT2000-series Telephones
Fixed Buttons
The fixed buttons on your dial pad enable you to perform standard functions quickly
and easily. These buttons are described in Chapter 2 – The Basics.
Voice Mail
(envelope)
Speed Dial
(lightning buttons)
Volume Control
Mircrophone
Speaker
LEDs
Redial (U-turn button)
Hold (red button)
Cnf/Trn - Conference/Transfer
(3 people - 2 people)
7508
Note The IPT Fixed Buttons work the same way as the DKT telephones, however on
the IPTs, fixed buttons have been replaced with button icons.
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The Grand Tour
IPT2000-series Telephones
Flexible Buttons
Your IPT can have 10 or 20 flexible buttons (Figure on
page 2) and the DKTs can have either 10, 14, or 20
flexible buttons that can be programmed to do many
button functions, including:
FB20
FB19
FB10
FB09
•
•
•
Line is used to access an outside line.
FB18
FB17
FB08
FB07
Primary Extension is your extension button.
Pooled Line Group enables you to access
available outside lines from a group of lines
appearing under one button.
FB16
FB15
FB14
FB13
FB06
FB05
FB04
FB03
•
•
Feature Access Buttons enables you to store
features onto a single button.
One Touch Buttons are used for storing Speed
a single button.
FB12
FB11
FB02
FB01
•
Voice Mail Call Monitor lets you listen to a caller
while the caller records a message in your voice
mailbox.
Flexible Button Layout
Note Flexible buttons (FB) are numbered bottom up.
See Table 18 on page 145 for a complete list of
Feature Access Buttons and One Touch Buttons.
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The Grand Tour
IPT2000-series Telephones
LCD / Soft Keys
Your Liquid Crystal Display (LCD) (shown below) shows:
• Desk Clock and Calendar in idle mode
•
•
Call Duration during an outside call
Operational, Advisory, and Notification messages
CF-ALL 202-203+
AUG 08 MON 03:56
Mode Page Scroll Feature
LCD Control
Buttons/Soft Keys
7499
DKT & IPT1020-SD Telephone LCD
IPT2010/2020-SD Telephone LCD
Note The IPT and DKT soft keys perform the same functions. This manual uses the
IPT soft keys (SK) to refer to the soft keys on all telephones. For example, if an
instruction references SK1, this means use the first soft key (from left to right)
on the IPT or Page, Scroll and Feature on the DKT.
LCD Control Buttons/Soft Keys
There are two types of LCD button functions: LCD Control Buttons and Soft Keys.
SK1, SK2, SK3 and SK4 represent the LCD soft keys in this manual.
When the Soft Key prompts appear on the LCD, the LCD Control Button just below
the prompt offers access to that feature. See “Using Your LCD” on page 31 for more
information.
• SK1 is generally used as a Soft Key.
• Pressing SK2 switches you from the Call Forward (CF) display to the User Name
display.
• Pressing SK3 advances you through information.
• SK4 will be used in the future.
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The Grand Tour
SoftIPT
SoftIPT
The SoftIPT is a software phone client that runs on appropriately equipped wireless
Pocket PCs with Pocket PC 2003 operating software, as well as on wired or wireless
laptops, tablets and desktop PCs with the Microsoft® Windows XP® operating
software (OS). The Windows XP version of the SoftIPT GUI is shown below.
The Toshiba SoftIPT integrates the power of a PC with all of the features available on
a IPT2010-SD and DKT3000/3200-series telephone, except background music. The
main difference is that you use a mouse or stylus to select buttons.
Live call
progress
display
Directory
Help
Setup
Soft Keys
Select or
click on
dial pad
buttons
Flexible
Buttons
Fixed Buttons
Voice Mail
Speed
Dial
Mircrophone
Speaker
Volume
Redial
Hold
7726
Conference/
Transfer
Important! The SoftIPT functions in the same manner as a desktop IPT. Use this
manual as a guide to the SoftIPT functions.
Refer to IPT2000-series Telephones for details on Flexible Buttons, Fixed Buttons,
Soft Keys and LCD.
SoftIPT basic functions are covered in Chapter 2 – The Basics.
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SoftIPT Icons
Directory (Folder) – Clicking this icon enables you to access the directory you create
using MS Outlook. Refer to “Creating a Directory” on page 29.
Setup (Wrench) – Clicking this icon enables you to view and change SoftIPT settings.
Help (Question mark) – Clicking this icon enables you to access Help as a user or find
information on Setting Audio Properties, etc. Click Help to view all SoftIPT
information.
PDA
You can also install the SoftIPT on a laptop, tablet or desktop PC and a Pocket PC at
the same time, but each should have a unique station ID and license.
The SoftIPT works with Toshiba Pocket
PC with Windows Pocket PC 2003 OS
or higher (shown right),
Tested PDAs
The following PDAs have been tested
with the SoftIPT:
•
•
•
TOSHIBA e750, e755, e800, e805
HP iPAQ h5550, h5555, hx4700
Headsets – Plantronics MX 100,
MX 150. (see
www.plantronics.com/ipaq)
SoftIPT for Pocket PC
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The Grand Tour
DKT3000/3200-series Telephones
DKT3000/3200-series Telephones
The DKT3200-series models that can be connected to a Strata CIX include:
•
DKT3001/3201 Single-line telephone.
•
•
DKT3010/3210-S 10-button with LCD/Speaker
DKT3007/3210-SD 10-button with LCD/Speaker
• DKT3020/3220-S 20-button Speakerphone
•
•
DKT3020/3220-SD 20-button with LCD/Speaker
DKT3014/3214-SDL (page 113) 14-button with eight-line by 24-character tilting
LCD and 16 Soft Key buttons.
Note The DKT3000/3200-series Telephony product family also includes a matching
Digital Add-on module DADM (DADM3120/3220) and 60-key DSS Console
(DDSS3060/3260). For user instructions, refer to Chapter 9 – ADM/DSS
Console.
receive calls without lifting the handset.
Toshiba LCD telephones provide easy access to frequently-used features. Prompts
guide you through specific tasks. They also provide Outside Line Identification, User
Name/Number, Call Duration, Date/Time of Day displays, and the ability to display
names and telephone numbers of outside, incoming callers.
An illustration of the DKT3020/3220-SD is shown on page 10.
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The Grand Tour
DKT3000/3200-series Telephones
LCD Display
LCD Control
Buttons/
Soft Keys
Handset
Dial Pad
Flexible Buttons
Fixed Buttons
DKT3210-SD Telephone
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The Grand Tour
DKT3000/3200-series Telephones
DKT3220-SD Telephone
Fixed Buttons
The fixed buttons on your telephone enable you to perform standard functions quickly
and easily. These buttons are described in Chapter 2 – The Basics.
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Flexible Buttons
All Flexible Buttons must be programmed for your telephone in system programming
and vary for individual telephones. If a button does not appear on your display or
telephone keystrip label, see your System Administrator for button assignments.
Line Buttons
You may have buttons designated as Line and/or Pooled Line Grp which enable
you to directly access outside lines. Pooled Line Grp enables you to access
available CO Lines from a group of lines appearing under one button.
Liquid Crystal Display
Your Liquid Crystal Display (LCD)
(shown right) shows:
CF-ALL 202-203+
AUG 08 MON
03:56
•
Desk Clock and Calendar in idle
mode
LCD Control
Buttons/Soft Keys
8119
•
Call Duration during an outside
call
SK1
SK2
SK3
SK4
(Mode)
(Page) (Scroll) (Feature)
• Operational, Advisory, and
Notification messages
LCD Control Buttons
There are two types of LCD button functions: LCD Control Buttons and Soft Keys.
When the Soft Key prompts appear on the LCD, the LCD Control Button just below
the prompt offers access to that feature. See “Using Your LCD” on page 31 for more
information.
• SK1 is generally used as a Soft Key.
• Pressing SK2 switches you from the Call Forward (CF) display to the User Name
display.
• Pressing SK3 advances you through information.
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The Basics
2
This chapter shows you the basic operation of your IPT1020-SD, IPT2000-series, and
DKT3000/3200-series telephones, unless otherwise noted.
Important! The IP Telephones do not work with the Strata CTX28.
Be sure to check with your System Administrator and make sure you know which
features are enabled on your system. Use the check boxes ꢀ throughout this book to
mark which features you have.
Note LEDs on your telephone flash at different speeds depending on the function
performed. Flash rates can be found under “LED Indicator Details” on page
136.
What’s My Line?
Throughout this guide, the word “Line” is mentioned. For example, you will be
instructed to “select a Line.” “Line” can be:
ꢀ Line button
ꢀ Pooled Line Group button
ꢀ Group Line button
ꢀ Line out requiring an access code - where you enter an outside line or line group
access code (for example, dialing 9 to get an outside line).
Check mark which Line type you have, then use that selection when instructed to
“select a Line.”
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The Basics
Important - Read First
Which Outgoing/Incoming Call Features Do I Have?
Check mark here which outgoing/incoming features you have on your system.
ꢀ Automatic Line Selection (ALS): When making outgoing calls, you have ALS if
when you lift the handset or press Spkr you hear dial tone and the Line Light
Emitting Diode (LED) lights steady green. The LCD displays the station number
and the seized outside line.
ꢀ Ringing Line Preference: You answer an incoming line ringing your station by
lifting the handset or pressing Spkr. You do not have to press an extension button
to answer.
ꢀ Tone First Signaling: Internal incoming call – you hear successive ring tones,
then lift the handset or press Spkr to answer the call.
Note Check with your System Administrator to see if you are set with Tone First
Signaling. If you do, you can press 2 to change to Voice First signaling.
ꢀ Voice First Signaling: Internal incoming call – your telephone does not ring;
instead you hear a long tone, then the caller’s voice. Talk in the direction of your
telephone, or answer the call as you normally would by lifting the handset or
pressing Spkr.
Note Check with your System Administrator to see if you have the ability to change
between Tone and Voice Signaling on a call-by-call basis. If you do, you can
press 1 after dialing an internal telephone number to change the signaling.
ꢀ Hot Dialing: If your telephone is programmed for “hot dialing,” you do not have
to press Spkr or lift the handset before dialing internal or external speakerphone
calls. When you dial a number, the speakerphone automatically turns on and the
Spkr and Mic LEDs light.
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The Basics
Making a Call
Making a Call
There are three ways to originate a call from your IP/digital telephone:
Hot Dialing
1. To make a call using Hot Dialing, dial the number.
When you start to dial, the extension button, Spkr and Mic LEDs light. Digits
display as they are dialed. Call progress tones (Ringback Tone, Busy Tone, etc.)
play through the speaker.
2. When connected, you can continue speakerphone operation or lift the handset and
continue the conversation.
Spkr Button
1. To make a call, press Spkr.
A line may be automatically selected or you can manually choose a line. Your
extension or Line button lights (depending on system programming). Dial tone
plays through the speaker. The Speaker and Microphone LEDs light.
2. Dial the number.
Digits display as they are dialed. Call progress tones (Ringback Tone, Busy Tone,
etc.) play through the speaker.
3. When connected, you can continue to use the speakerphone or lift the handset and
continue the conversation.
Handset
1. To make a call, lift the handset, then dial the number.
A line may be automatically selected or you can manually choose a line. Dial tone
plays through the handset. The Speaker and Microphone LEDs do not light.
Digits display as they are dialed. Call progress tones (Ringback Tone, Busy Tone,
etc.) are heard through the handset.
2. When connected, you can continue to use the handset or switch to speakerphone by
holding down Spkr and replacing the handset.
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The Basics
Making a Call
Dial Directory
This feature requires CIX R4.0 software and above for Toshiba DKT3000/3200 and
IPT2000-series 10- and 20-button small LCD telephones. You can make a call by
selecting a name from your telephone directory. Your telephone will display names
(First Name, Last Name or vice versa) depending on the way they have been
programmed in the telephone system. All directory names are sorted alphabetically.
1. Press SK1 or Mode from your telephone
(shown right).
The Select Directory menu appears.
SELECT DIRECTORY
Note The soft keys on the Select Directory are:
MY
EXTR INTR
DIAL
My = Personal Speed Dial Names
EXTR = System Speed Dial Names
INTR = Directory Number Names
Dial = Cancel directory, get dial tone.
7509
SK1
SK2
SK3
SK4
2. Press the appropriate soft key and use the
dial pad to enter the first character of the name
...or if you do not select a directory, you can go directly to the dial pad and enter a
character. This makes names from all directories available.
Notes
•
Press the same dial pad button quickly to move from one character to the next,
the characters will change each time the button is pressed. After entering the
first character of the name do not press a button, the cursor shifts right so the
second character can be entered. The more you spell a name, the system
narrows your search.
•
Use the Left or Right soft keys to move the cursor left or right.
Example: To enter the name Jack - Press 5 once for J to display. When the
cursor moves to the right press 2 once for A to display. When the cursor moves
to the right press 2 three times quickly for C to display. When the cursor moves
to the right, press 5 two times quickly for K to display.
3. Press Find soft key to start the Dial-directory search.
4. Press Next soft key to go through the directory until you see the correct name or
extension.
5. Press Call soft key to call.
6. Press Back soft key to go back through the directory.
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The Basics
Answering a Call
Answering a Call
There are several ways to answer a call:
Handset
ꢁ If your telephone is programmed for Ringing Line Preference, pick up the handset
and the telephone automatically answers the ringing line.
ꢁ If not, press the button associated with the ringing line (flashing green LED).
Speaker
ꢁ If your telephone is programmed for Ringing Line Preference, press Spkr and the
telephone automatically answers the ringing line.
ꢁ If not, press the button associated with the ringing line (flashing green LED). Once
connected, you can continue on the speakerphone or lift the handset.
Handsfree Answerback
If you have a speakerphone, it may be programmed for Handsfree Answerback. You
hear a single long tone, followed by the caller’s voice. The extension LED flashes
green (incoming call). The Microphone LED lights steady red (microphone is active).
The Speaker LED flashes red.
1. Do not lift the handset; speak toward the telephone in a normal voice.
2. Press Spkr or take the handset off-hook before transferring the call or placing it on
hold.
Switching Between Handset and Speakerphone
ꢁ Press Spkr and place the handset on-hook to switch from handset to speakerphone
mode.
ꢁ Take the handset off-hook to switch from speakerphone to handset mode.
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The Basics
Message Waiting
Message Waiting
Use your Msg LED/button and LCD to see/retrieve message(s).
An extension can receive up to four simultaneous Message Waiting indications and
LCD messages. One message is reserved for the Message Center.
Your telephone can be programmed to have up to four additional (flexible) Message
Waiting buttons/LEDs. Check with your System Administrator to see if these buttons
have been programmed on your telephone. If so, substitute them when the Msg
button/LED is mentioned in the following steps.
Responding to a Lit Msg LED
1. On an LCD telephone, if you see a “+,” press SK3 to display additional messages;
otherwise, go to Step 2. The “+” indicates additional messages. The LCD can show
up to three station messages for your extension and three for each additional
(phantom) extension that you may have.
2. Press Msg, then lift the handset. Your telephone rings the extension or voice mail
device that sent the indication. The LED continues to flash red.
3. After answering the message(s), place the handset back on-hook.
4. If the Msg LED continues to flash, you have more messages; repeat Steps 1~3
above to retrieve them. Voice mail devices turn off the LED/LCD indications after
a short delay, after you checked all messages.
5. To manually turn off your Msg LED, press your extension button, then press
#409. Do this step for each message received.
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The Basics
Microphone
Turning On/Off MW LED on Another Extension
If you call an extension and it’s busy or there is no answer, you may be able to light
that extension’s Message Waiting LED and enable that extension to call you back.
The ability to perform this feature is set in system programming.
1. Dial an internal extension. You hear busy tone or there’s no answer.
2. Press Msg or 7. The Msg LED flashes red on the called telephone. At your
telephone, the Msg LED lights steady red and the LCD shows the station number
where you set a Message Waiting light. Example: “MW SET TO 3620.”
If you decide to cancel the Message Waiting light at this point, press Msg or 7
again while ring-over tone is playing and the light will be cancelled.
3. Press Spkr. Your Msg LED turns Off. The Msg LED on the called telephone
flashes until the called party presses the flashing Msg button which calls you back.
4. To turn Off a Message LED that you have set on another extension, press #64 plus
the extension number that has the message light set. Then press Spkr or hang up to
release your telephone. Your LCD shows the extension and “MW CANCEL.”
...or dial the extension that you set the Message LED on, then press 77. Then press
Spkr or hang up to release your telephone.
Microphone
ꢁ To turn the Microphone On/Off when the speakerphone is active (Spkr LED is
On), press Mic.
When the Microphone is On, the Mic LED is On, steady red. When Mic is Off, the
LED is Off and you cannot be heard through the microphone.
The microphone and its LED are always On when you receive a Voice-first internal
call and Off when you receive a Ring-first call.
Each station’s microphone can be set in system programming to:
•
•
•
switch On/Off with one touch
switch Off only while pressed and held
either On/Off at the start of handsfree dialing.
ꢁ To talk back to a Handset Off-hook Call Announce call, press and hold Mic and
talk over your telephone handset/headset. The LED and microphone remain Off.
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The Basics
Call Transfer
Call Transfer
1. While on a call, press Cnf/Trn. Your Line LED flashes green and you hear internal
dial tone.
2. Dial the extension where the call will be transferred. You can remain on the line
and announce the call or immediately “blind transfer” the call.
Note If the privacy option has been disabled, then if you use a Line button when you
transfer the call, the LED will flash red until the receiving party answers. While
the LED is flashing, you can press Line button to return to the call. If the
receiving party answers the call, the LED turns solid red and you cannot
reconnect to the original caller.
During call transfer, you can connect all three parties by pressing your flashing
extension button or Cnf/Trn.
• If you get voice mail, you can leave a message or hang up and let the
transferred caller leave a message.
•
If you hear a long single tone, then announce the call over the called telephone’s
speaker.
3. Transfer with Camp On: If the station to which you want to transfer the call is busy,
you may hang up and the transferred trunk or station will be camped on to the busy
destination.
ꢁ To transfer a call directly to Voice Mail (VM)
1. While on a call, press Cnf/Trn.
2. Enter #407.
3. Enter the VM mailbox number (usually the same as the extension number) + #.
4. Hang up and the caller is connected to the VM mailbox. This feature does a blind
transfer to VM.
ꢁ To transfer a call directly to VM with a DSS button
1. While on a call, press Cnf/Trn.
2. Press the DSS button.
3. Hang up and the caller is connected to the VM mailbox.
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The Basics
Call Transfer
ꢁ To perform Call Transfer Immediate
1. While on a call, press the TRNS Soft Key. The IPT2008-SDL and DKT3014/3214
LCD shows “TRANSFER.”
2. Dial the extension where you wish to transfer the call.The call rings the destination
station and your telephone returns to the idle state. If your telephone does not go
idle, the destination may be located in a remote node, so you need to hang up to
return to idle state.
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The Basics
Conference Calls
Conference Calls
You can conference together up to eight parties (including your own) - with up to six
parties being external network lines. The actual number of conference parties with
acceptable volume levels depends on the local and far end telephone line conditions.
The person who initiates the conference call is the Master. If, after the conference is
established and the Master exits the conference, the first station to have been added to
the conference becomes the Master.
ꢁ To conference calls
1. While on a call, press Cnf/Trn. You hear dial tone and your Line LED flashes green.
2. Call another station or outside line.
3. When the called party answers, press Cnf/Trn. If you receive a busy tone or no
answer, press Cnf/Trn again to return to the original connection.
All parties are conferenced. If the second call was placed on a Line that appears on
your telephone, the LED also flashes green.
4. Repeat the above steps to add lines to the conference. Keep in mind the maximum
number of allowed conference parties.
Note When the “master” of the conference hangs up, the control is automatically
transferred to the first internal station added to the conference call. If no other
internal stations are included in the conference call, the call will be
disconnected.
ꢁ To transfer conference control
1. Do Steps 1 and 2 above to add the line to which you wish to transfer conference
control. See previous Note.
2. Announce the call and hang up to transfer it. This station now becomes the
conference “master” with the ability to add or delete parties.
ꢁ To hold a conference call
ꢁ If you are the Conference Master, press the Hold button once (or twice for
Executive Hold) to place the conference call on hold. The other parties can
continue with the conference. Music-on-hold is suppressed and your extension
LED flashes green. You can rejoin the conference at any time by pressing your
extension button. When you return, you retain Master status.
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The Basics
Conference Calls
Adding Voice Mail to a Conference
The Conference Master can add voice mail to a conference. This feature enables
participants in a conference to listen to or leave a voice mail message during one
telephone call.
ꢁ To add Voice Mail to a conference call (performed by Conference Master)
1. Press Cnf/Trn to place the current call on Consultation Hold.
2. Dial the voice mail (VM) extension number, then enter the VM mailbox and
security code. This adds the voice mailbox to the conference.
3. Press Cnf/Trn to reconnect to the original party. (You can continue to add
conference members by pressing Cnf/Trn and dialing another extension.)
Now, all parties in the conference can listen to or record a message to this voice
mailbox. Only the Master can control the VM with touchtones or Soft Keys.
Connecting Two Outside Lines
1. While talking on an outside call, press Cnf/Trn. You hear dial tone. The extension
LED flashes (conference rate).
2. Dial an outside line access code and outside telephone number.
3. After the party answers, press Cnf/Trn. The extension LED flashes (in-use rate)
and all parties are conferenced.
If you receive a busy tone or if the station does not answer, press the flashing
extension button to return to the original connection, press Cnf/Trn.
4. Hang up. The extension LED flashes (exclusive-hold rate) and the two lines are
connected. The LED turns Off when the parties hang-up.
5. To supervise a tandem call, press the extension button. If the parties have finished,
hang up...or if the parties are still talking, press Cnf/Trn and hang-up. Both Line
LEDs turn Off and the connection is released.
If your telephone company provides auto disconnect, the connection may release
automatically when the parties hang up. If not, the lines must be supervised to be
disconnected.
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The Basics
Conference Calls
Conference Add/Split/Join/Drop
If you initiate a conference with two or more parties, you can add outside caller to the
conference; or you and another member of the conference can leave (Split) the
conference for a private conversation. During this time, other conference members
remain connected.
You can then Join both of you back into the conference, or you can Drop (disconnect)
the member you are connected to. This feature is performed with Soft Keys if you
have a LCD phone with a Split button created on one of your flexible buttons.
This feature also works for remote stations which are connected through Strata Net
QSIG.
Important! You must be a conference master to perform the Add, Split and Drop
features. The conference master is the person that initiates the
conference call. If that person drops from the conference, the first
person added to the conference becomes the conference master.
ꢁ To add an Incoming call to the Conference
1. Place the first caller/Conference on hold.
2. Answer the incoming ringing call.
3. While speaking to the incoming caller, press Cnf/Trn button.
4. Press the blinking DN where the first caller/Conference was placed on hold.
5. Press Cnf/Trn twice to join all parties together.
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The Basics
Conference Calls
ꢁ To Split from a conference
1. While in a conference call on a DKT3000/
3200-series phone, press the SPLT (Split) soft
key or Split button.
200+202
EXIT
CONF
SK2
SPLT
8110
SK1
(Mode)
SK3
SK4
(Page) (Scroll) (Feature)
The telephone LCD shows first conference
party member. Notice the number 1 preceeding
extension 200 (1:200) shown right
1:200
RTRN
NEXT
2. Press the NEXT soft key until you see the
extension number for the party that you want to
Split out of the conference.
8111
SK1
(Mode)
SK2
SK3
SK4
(Page) (Scroll) (Feature)
Example, if you want to Split with extension
202, press the NEXT soft key until you see
X:202 (X = any number). Then press X (in the
example shown right 2:202, press 2 on the dial
pad to Split 202.)
2:202
RTRN
NEXT
8112
SK1
(Mode)
SK2
SK3
SK4
(Page) (Scroll) (Feature)
3. You can return both yourself and the other Split
party back into the conference by pressing
JOIN.
202
JOIN
DROP
RTRN terminates a feature operation and returns
to the previously displayed state.
8113
SK1
(Mode)
SK2
SK3
SK4
(Page) (Scroll) (Feature)
ꢁ To Drop the Split party from a conference
ꢁ Press the DROP Soft Key. The party that you are talking to privately (the party
which you have Split from the conference) will be disconnected (Dropped) and
you will rejoin the conference.
If you are in a three-way conference and Split with one of the parties, the
remaining party will essentially be “on hold” until you return to the conference.
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The Basics
Hold
Hold
1. To place a call on hold, press Hold. Your LCD shows the line on hold. The held
Line’s LED flashes green while appearances of the line at other stations flash red.
• To return to the held call, press the held Line button.
•
If you do not return to the held call within a specified time, it rings back to your
telephone. The call remains camped-on to your station indefinitely.
• If the held party hangs up, the call is released.
2. Repeat Step 1 to place additional lines on hold.
Note See the Call Pickup section to pick up a call on hold from another extension.
Exclusive Hold
This feature enables you to place a call on hold so that only you can retrieve it.
ꢁ While on a call, press Hold twice. That line’s LED flashes green while
appearances of the line at other stations are steady red (in use).
Automatic Hold
This feature enables you to place a call on hold by pressing another Line button – no
need to press Hold. Make sure this feature is programmed on your system; if not,
existing calls will drop.
ꢁ While on a call, press another extension button to receive/originate a new call. The
accessed line’s LED flashes (in-use). The first call is put on hold and your
extension’s LED flashes. You can also switch between calls without having to
press Hold.
Consultation Hold
1. While on a call, press Cnf/Trn. The call goes on hold.
2. Dial another line.
3. Transfer the call or return to the held call by pressing its Line button.
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The Basics
Volume Control
Volume Control
ꢁ To adjust the handset volume
ꢁ Press the Vol ꢂ to increase volume and Vol ꢃ to decrease volume during the call.
When you hang up, the volume returns to the default setting.
ꢁ To adjust the speaker volume for internal/external calls and background music
1. Press Spkr.
2. Press an extension button - you hear dial tone.
3. Press the Vol ꢂ to increase volume and Vol ꢃ to decrease volume. This volume
setting applies to all calls until changed.
ꢁ To adjust Ring Tone, Handsfree Answerback and Speaker Off-hook Call
Announce
ꢁ Make sure the telephone is idle and the handset is on-hook. Press the Vol ꢂ to
increase volume and Vol ꢃ to decrease volume. This adjusts volume for your
telephone’s ring tone, Handsfree Answerback and Speaker Offhook Call Announce
simultaneously.
ꢁ To adjust handset Beep Tone
1. With the handset off-hook, dial the Beep Tone Adjustment Code #6101 (default
code). You hear busy tone.
2. Press Vol ꢂ or ꢃ to reach the desired level.
LCD Contrast Adjustments
ꢁ Press and hold down the Mic button, and press and release Vol ꢂ or Vol ꢃ
repeatedly.
Each time you press Vol ꢂ or Vol ꢃ, the contrast increases or decreases. There
are eight steps in either direction. To return to the middle setting, repeat the above
step.
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The Basics
Basic SoftIPT Functions
Basic SoftIPT Functions
See Chapter 1 – The Grand Tour, page 6 for an overview of the SoftIPT.
Start the SoftIPT
ꢁ On a PC, double click on the SoftIPT icon on your PC desktop.
ꢁ On a Pocket PC, click Start > SoftIPT.
Making a Call
ꢁ To make a call
1. Click Speaker
then select the on-
screen dial pad
buttons to dial a
call.
2. When connected to
a call, you can
select any of the
call buttons, such
as Redial, Hold
or Conf.
Select or click on
dial pad buttons
to call.
3. Click Speaker to
end the call.
Note Do not use
Click Speaker,
then dial
BGM (#490)
on the SoftIPT.
It conflicts with
incoming calls.
7797
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The Basics
Basic SoftIPT Functions
Switching a Call to Your Headset
You can switch a call from your IPT2010-SD, IPT2020-SD, or DKT3000/3200-series
digital telephone to the SoftIPT by placing the call on Hold and using the Call Pickup
feature.
1. Press Hold on your digital telephone.
2. On the SoftIPT, dial #5#72 + the extension number of your digital telephone.
Note You can also add this dialing string to a flexible button on your SoftIPT phone
as a One-touch Speed Dial button for ease of call switching.
Creating a Directory
You can create a directory with MS Outlook 2002/2003 (not Outlook Express).
1. Open MS Outlook 2002/2003.
2. Double click on the Contacts icon, click on the New contact icon.
3. Type in the contact information, click Save and Close. Add as many entries as
desired. To edit an entry, double click on the name to open.
4. Open the Soft Phone.
5. Click More Features twice, click Directory (Folder icon). The directory
displays (see below).
Click on a name,
Strata CIX dials
the number.
Using the Directory to Call
ꢁ Click on the name. The SoftIPT calls the contact.
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The Basics
Basic SoftIPT Functions
Labeling Feature Buttons
From the Softphone Setting window, you can change six telephone button labels on a
PDA and 10 on a PC. Changing the label does not change the function. To change the
function, see “Programming Feature Buttons” on page 127.
Note If the headset-use feature is enabled, Line 5 (PDA) and Line 9 (PC) is set as
default and will automatically be labeled headset.
ꢁ To find out what features are assigned to the feature buttons
1. Dial #9876 to enter user programming mode.
2. Click on HOLD, then click on each individual feature button to see the currently
programmed feature.
Note If you reprogrammed the button functions per the instructions in the user guide,
you cannot manually exit from “programming mode.” Just wait a few seconds
for the system to time out and the SoftIPT will return to idle.
3. To exit user programming mode, wait 15 seconds and programming mode will exit
automatically.
ꢁ To change Feature Button Labels on the SoftIPT
1. Click the Setup icon (wrench).
2. From the Softphone Setting window (shown right), type in button labels (eight
characters max.), click OK.
Can enter labels to
rename Lines 1~9
Feature Buttons.
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Advanced Operation
3
This chapter gives you more details about your IPT2000-series and DKT3000/3200-
series telephone’s advanced functions.
Using Your LCD
If your telephone has an LCD, use this section to learn more about its functions.
In its idle state, the LCD is a desk clock and calendar. When you are on an outside call,
the call duration displays.
A “+” on the LCD readout
(shown at right) indicates there
is more data to display.
CF-ALL 202-203+
AUG 08 MON
03:56
ꢁ Press SK3 to advance
LCD Control
Buttons/Soft Keys
through the information.
8119
SK1
(Mode)
SK2
SK3
SK4
ꢁ Press SK2 to switch from the
Call Forward (CF) display to
the User Name display.
(Page) (Scroll) (Feature)
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Advanced Operation
Soft Keys
Soft Keys
When Soft Keys are on, they replace the functions on the SK1, SK2, SK3 and SK4
buttons below the LCD. The following table defines Soft Key Prompts.
Table 1
Soft Key Prompts
Soft Key
ABR
Definition
Activates Automatic Busy Redial after dialing a busy outside telephone number.
Activates Automatic Callback after reaching a busy station, CO line, or CO Line group.
(Busy Override) Sends a call-waiting tone to a busy station.
Initiates or completes a conference.
ACB
BUSY
CONF
EXEC
EXIT
(Executive Override) Breaks into the conversation of a busy called station.
Exits you from a conference; remaining parties are connected.
Joins all parties to a conference while on a conference call.
JOIN
Adds a CO line to an existing call while in the Conference mode. The LCD prompts
you to access a CO line after you press this key.
LINE
MESG
OVRD
PGE
Sets a message waiting indication at a busy or unanswered station.
Overrides options, busy mode, or overrides Do Not Disturb mode.
Enables you to enter a Page Group number (01~16).
RING
RLS
Makes a called station ring when making a voice announce call to the station.
Disconnects a call and returns telephone to the idle state.
RTRN
Terminates a feature operation and to return to a previously displayed state.
Enables you to break off from a conference call with another conference call member
for a private conversation (split). You can use the Join key to reconnect both of you
back into the conference. You must be a conference master to use this. See
instructions for Conference Split/Join/Drop for further instruction.
SPLT
Adds a station to an existing call while in the Conference mode. The LCD prompts you
to dial a station number after you press this key.
STA.
TALK
Makes a voice announcement to a called station that is ringing.
Initiates or completes a Transfer while on an outside call. Press once for an immediate
or announced transfer, depending on system programming. Pressing TRNS again
completes the transfer.
TRNS
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Advanced Operation
Soft Keys
Soft Key Example
When the Soft Key prompts appear on the LCD, the LCD Control Button just below
the prompt offers access to that feature. Here’s an example of how Soft Keys work.
1. When an outside call is in
progress, the LCD appears as
00:01:01
shown on the right.
ABR
CONF
PGE
Soft Key
Prompts
ABR = Automatic Busy Redial
CONF = Conference
PAGE = Paging
LCD Control
Buttons/Soft Keys
8118
SK1
(Mode)
SK2
SK3
SK4
(Page) (Scroll) (Feature)
2. If you select CONF (press SK2),
the display changes as shown right.
LINE OR STATION?
LINE
STA.
RTRN
LINE = Add an outside line to the conference
STA = Add another station
RTRN = Return to the original caller without
making a conference
8114
SK1
(Mode)
SK2
SK3
SK4
(Page) (Scroll) (Feature)
3. You will be prompted to dial the desired station.
The RTRN Soft Key (press SK3) enables you to
return to the original caller without making a
conference.
DIAL STATION NO.
RTRN
8115
SK1
(Mode)
SK2
SK3
SK4
(Page) (Scroll) (Feature)
Until the call is answered, you see the screen
shown right.
CALLING
200
8116
SK1
(Mode)
SK2
SK3
SK4
(Page) (Scroll) (Feature)
When the call is answered, you see the screen
shown right. TRNS = exit the call and transfer
the first party to the second. JOIN = create a
conference with you and both other parties.
RTRN = drop the second party and return to a
two-way conversation with the original party.
TALK WITH 200
TRNS
JOIN RTRN
8117
SK1
(Mode)
SK2
SK3
SK4
(Page) (Scroll) (Feature)
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Advanced Operation
Advisory Messages
Advisory Messages
Advisory messaging enables you to store an informative message for LCD telephones
that call your telephone. The messages can be up to 16 characters long. The Strata
system provides a number of stored messages, shown in the table below. Message
numbers 5~9 can be defined by your System Administrator.
Msg No.
Characters Displayed
OUT TO LUNCH
Additional Digits
0
1
2
3
4
5
6
7
8
9
IN A MEETING
CALL _____________
BACK AT __________
RETURN ON________
Directory Number (e.g.,220)
Time (e.g., 1030)
Date (e.g., 10 20)
ꢁ To set an advisory message
1. Go off-hook or press your extension button or phantom directory number button to
hear dial tone.
Note A phantom directory number button is similar to an extension button that is
shared on other telephones.
2. Press #411 + Message No. (see table) + any additional digits (such as time, etc.)
3. Go on-hook or press Spkr to release the line.
ꢁ To clear the registered message
1. Go off-hook or press your extension button or phantom directory number button to
hear dial tone.
2. Press #412.
3. Go on-hook or press Spkr to release the line.
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Advanced Operation
Account Code Calls
Account Code Calls
Account Codes (Forced or Voluntary) can be used for a variety of reasons including
billing, tracking, and line restriction applications. Account Codes are assigned in the
system as a fixed length (default is six digits) and are recorded by the system, along
with the details of the calls, which can be printed on a Station Message Detail
Recording (SMDR) report.
Verified/Non-Verified Account Codes
If programmed for Verified Account Codes, the system checks the account code you
entered against a list created by the System Administrator. The code you enter must be
on the list for the call to proceed. Non-verified account codes must be of a uniform
length specified by the System Administrator.
Forced Account Codes
Some applications require you to enter an Account Code. These Forced Account
Codes may be verified or non-verified, depending upon the application, but in either
case, the caller must enter a code before proceeding.
ꢁ To dial using Forced Account Codes
1. Place a call in the normal method.
If the call requires an Account Code, a burst of tone (Success Tone) is heard after
dialing the telephone number alerting you to enter the Account Code.
2. Enter the account number.
When the number of digits designated for account codes has been entered, the
number will be checked against the verified list, if chosen, and the call will
continue as normal. If the number of digits entered for the account code is not
reached or the verified code does not match, then re-order tone is heard and the call
is rejected.
You can bypass Forced Account Code requirements with three emergency numbers,
including 911. See your System Administrator for these numbers:
1) 911
2)
_______ 3)
_______
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Advanced Operation
Account Code Calls
Voluntary Account Codes (Verified/Non-Verified)
Voluntary Account Codes are optional. They can be entered during a call and are used
for tracking selected calls using Station Message Detail Report (SMDR) call detail
recording option.
If the system is set for Verified Account Codes, station users must enter a specific
code when entering the Voluntary Account Code(s) or the code is not validated for the
SMDR call report. This does not affect the call.
There are two ways to dial using a Voluntary Account Code:
ꢁ To dial using the Account Code button
1. After accessing a CO line, press the Account Code button. LCD telephones
prompt you to “ENTER ACCOUNT CODE NOW.”
2. Enter the account code digits. The LCD prompt disappears upon entry of the first
account code digit. After the account code is entered, the time indicator is restored
in the LCD.
3. If your station is set for Verified Account Codes, you hear confirmation tone when
the code is valid. If the code is invalid, you hear two short tones.
4. Enter the Account Code. Your conversation is not interrupted.
ꢁ To enter an Account Code using access codes
Note It’s a good idea to warn the other party that you will be disconnected
momentarily when you enter the access code. Once the code is entered, you will
be connected again.
1. After accessing a CO line, press Cnf/Trn. Once you press Cnf/Trn, your call is
interrupted; you and the other party cannot hear each other. You will hear feature
dial tone.
2. Dial #46. LCD telephones prompt you to “ENTER ACCOUNT CODE NOW.”
3. Enter the account code digits. The prompt disappears upon entry of the first
account code digit. After the account code is entered, the connection is restored
and the LCD shows the time.
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Advanced Operation
Alarm Notification Button
Alarm Notification Button
The Alarm Notification Button must be setup by your System Administrator on your
station.
ꢁ When the Alarm Notification button displays
ꢁ Call your System Administrator or Dealer.
This button stops displaying when the alarm clears or when you press the flashing
button. If the alarm has not been cleared the Alarm Notification Button starts flashing
every 10 minutes.
Automatic Busy Redial
After reaching a busy outside number, you can activate Automatic Busy Redial so that
the system automatically redials the number at regular intervals. The system repeats
the redial until the destination is no longer busy. This feature may not be on some
telephones on your system.
Automatic Busy Redial is not attempted while your station is busy, but continues to
time-out. The system inserts a pause (P) on your LCD before redialing the number.
ꢁ To activate Automatic Busy Redial
1. When you reach a busy number, press Auto Busy Redial or Cnf/Trn + #441.
The LED flashes red. You hear confirmation tone.
2. Hang up or press Spkr. The system redials, up to five to 20 times, every 30 to 180
seconds (depending on system programming). Your telephone receives ring tone
when Automatic Busy Redial dials the number and it is available. The extension
and Spkr LEDs flash green.
3. Lift the handset or press Spkr and wait for the party to answer. If you do not pick
up the handset or press Spkr within recall timeout (five to 60 seconds) after a
connection is made, you hear a muted ring for another 30 seconds, then the call
disconnects.
ꢁ To cancel Automatic Busy Redial
ꢁ Press Auto Busy Redial or extension + #442.
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Advanced Operation
Automatic Callback
Automatic Callback
When you reach a busy station, you can set Automatic Callback to have the system
monitor the busy extension and notify you when it becomes idle.
Automatic Callback can also place you in queue for an available outside line, if you
reach a line group in which all lines are busy. When a station or line becomes
available, the system rings your telephone. Then when you answer, it automatically
rings the intended destination. The amount of time the system will wait for an idle
destination is set in system programming. Automatic Callback is also known as “CO
Line Queuing.”
ꢁ To set Automatic Callback
1. If you hear busy tone after dialing an outside line access code or a station number,
press Auto Callback or 4. Busy tone stops, followed by success tone, then busy
tone resumes.
2. Hang up. You can make other calls while waiting.
3. When the called station or outside line becomes idle, your telephone rings with a
fast LED.
• If you called a busy station, the extension LED flashes green (incoming call)
and the called number displays.
•
If you called a busy outside line, the extension LED flashes green (incoming
call rate). The seized line’s number displays.
4. Answer within about three rings (can be programmed to ring up to three minutes)
to prevent the callback from being cancelled. After you answer, you hear success
tone, and the LED flashes green (in-use).
If you hear a busy tone after answering a callback, the called party is already on
another call or the line has already been seized or has received an incoming call.
Your request is not cancelled. You will be called again the next time a line becomes
idle.
If you were attempting to make an outside call, the telephone number is
automatically dialed, including the account code or override codes that were used.
ꢁ To cancel ACB
ꢁ Press Auto Callback or extension button + #431.
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Advanced Operation
Background Music
Background Music
You can set background music over your telephone speaker or over external speakers.
Up to 16 different music sources can be applied to the Strata CIX/CTX system: the
first source is Quiet Tone, all others can be music or recorded information.
ꢁ To enable background music on your telephone speaker
ꢁ Press BGM. LED turns on.
...or press an extension button + #490 + n + #, where n is the music source 1~15.
ꢁ To cancel background music on your telephone speaker
ꢁ Press BGM. LED turns off.
ꢁ ...or press an extension button + #491.
ꢁ To change the BGM source (1~15) assigned to the BGM button
Press an extension button + #9876 + BGM + n + BGM, where n is the music
source 1~15.
ꢁ To enable background music over your external paging speakers
Press an extension button + #492 + n + #, where n is the music source 1~15.
ꢁ To cancel background music over your external paging speakers
Press an extension button + #493 + Spkr.
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Advanced Operation
Call Forward
Call Forward
There are two types of Call Forwarding that you can set. One is System Call Forward
(set in system Programming) which automatically directs calls to a predefined
location, such as Voice Mail. See your System Administrator to determine or change
your System Call Forward destination.
The other type is Station Call Forwarding. You can use Station Call Forwarding (CF)
to replace your System CF destination with a custom CF setting made from your
station.
System
System Call Forward directs calls to a destination preset by an Administrator for each
telephone, commonly set to voice mail.
ꢁ To turn on System Call Forward for your telephone, press #620. Confirmation
tone (three short tones) and “DATA PROGRAMMED” indicate the data is set.
ꢁ To turn off System Call Forward for your telephone, press #621. Confirmation
tone (three short tones) and “DATA PROGRAMMED” indicate the data is set.
Station
Station Call Forward enables you to assign Call Forward destinations for each
extension on your telephone that will override the telephone’s System CF settings.
Each extension can be independently set Station Call Forward to a unique destination.
You can set a Flexible Button to perform any Call Forward function - see
“Programming Feature Buttons” on page 127 for more details. Call Forward must be
set prior to receiving the call.
The following calls to your station can be forwarded:
•
Internal calls
• Auto Attendant calls
• Outside lines that ring only your station
• Transferred internal or incoming line calls
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Advanced Operation
Call Forward
Station Call Forward Categories
You can set Call Forward for the following categories of calls. Within these
categories, you can use five different types of Call Forward Settings.
•
Call Forward Any Call – Forwards any call, whether an internal call or incoming
line call.
•
•
Call Forward - Incoming Line – Forward incoming line calls only.
Call Forward Any Call - Set for Another Station – Enables you set forwarding
of all calls for another telephone within your telephone system.
•
Call Forward - Incoming Line Set for Another Station– Enables you to set
forwarding of incoming line calls for another telephone within your telephone
system.
Notes
•
Call Forward Any Call and CF-Incoming line can be set simultaneously on a
telephone. This allows incoming lines calls to be forwarded to a different
destination than all of the other types of calls.
•
•
Call Forward destinations can be to internal destinations and outside telephone
numbers.
You can change your forwarding destination from outside the system using the
DISA feature. See your System Administrator for DISA telephone numbers and
security code access.
Call Forward Settings
•
•
Call Forward All Calls – Forwards all calls immediately.
Call Forward Busy/Do Not Disturb – Forwards calls immediately when your
extension is busy or in Do Not Disturb (DND) mode.
In Tone-first systems with multiple lines, Call Forward Busy forwards calls only
when all line appearances are in use. In Voice-first systems, Call Forward Busy
forwards all calls any time your telephone is in use.
•
Call Forward - No Answer – Forwards all calls to your station whenever you do
not answer the call within a designated time (set by you when you enable the
feature).
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Advanced Operation
Call Forward
•
•
Call Forward Busy/Do Not Disturb/No Answer – Forwards all calls to your
answer the call within a designated time (set by you when you enable the feature).
category of Call Forward has a different code for canceling.
Station Call Forward Procedures
Table 2, “Call Forward Procedure” contains Call Forward Button sequences. You can
do a Call Forward function by, one, entering the button sequence as described, or two,
by programming a Flexible Button to perform the sequence. See “Programming
Feature Buttons” on page 127 for instructions on programming a Flexible Button.
ꢁ To use the Call Forward button sequence
ꢁ Follow the instructions in the following table, shown under “Button Sequence.”
Some features require additional input, such as:
•
Dest. Ext. or Telephone No. – CF destination numbers can be internal
extension numbers or outside telephone numbers. If the destination is an
outside number, enter the access code used for dialing out (such as 9) + the
telephone number + #. The CIX accepts destination numbers of up to 32 digits.
(See following examples).
•
•
before forwarding the call. (This is the CF-No Answer timer.)
CF Pass Code – A four-digit Call Forward (CF) pass code established by
system programming is required to allow one station to set CF for another
station. This code is also used to allow DISA callers to set CF for another
station. Users must enter the CF pass code for the station to be forwarded.
Note In Table 2, (tone) means that confirmation tone (three short tones) will play at
that point in the sequence to confirm your input was accepted.
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Advanced Operation
Call Forward
Call Forward Examples
ꢁ To set your telephone to CF Busy-No Answer to an internal extension number
ꢁ Press your extension button + #6041 + 3000# + 10
#6041 = Call Forward Access Code sequence
3000# = Internal Extension Number
10 = Ring time in seconds before Call Forwards
ꢁ To set another telephone to CF Busy-No Answer to an outside destination
number after a set time
ꢁ Press your extension button + #6042 + 1234 + 1111 + # + 9 +1 949
5873000 + # + 08
#6042 = CF Busy No Answer Access Code sequence
1234 = Other telephone’s extension number
1111 = CF Passcode for other telephone + #
9 = Outside Line Access Code
1 949 5873000 = 1 + Area Code + Telephone Number
# = Must press after entering an outside destination number
08 = Ring time in seconds before Call Forwards
Table 2
Feature
Call Forward Procedure
Button Sequence
Call Forward Any Call - Internal and Incoming Line Calls:
Forwards any call, whether an internal call or incoming line call.
All Calls to an ext.
Press ext. button + #6011 (tone) + dial the dest. ext. no. (tone)
All Calls to outside
telephone no.
Press ext. button + #6011 (tone) + outside line access code + dest.
telephone no. + # (tone)
Busy to an ext.
Press ext. button + #6021 (tone) + dial the dest. ext. no. (tone)
Busy to outside
telephone no.
Press ext. button + #6021 (tone) + outside line access code + dest.
telephone no. + # (tone)
Press ext. button + #6031 (tone) + dial the dest. ext. no. + timer (08~60)
(tone)
No Answer to an ext.
No Answer to outside Press ext. button + #6031 (tone) + outside line access code + dest.
telephone no. telephone no. + # (tone) + timer (08~60) (tone)
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Advanced Operation
Call Forward
Table 2
Feature
Call Forward Procedure (continued)
Button Sequence
Busy No Answer to an Press ext. button + #6041 + dial the dest. ext. no. # (tone) + timer (08~60)
ext.
(tone)
Busy No Answer to
Press ext. button + #6041 + outside line access code + dest. telephone
outside telephone no. no. + # + timer (08~60) (tone)
Cancel Press ext. button + #6051 (tone)
Call Forward - Incoming Line Calls:
Forward incoming line calls only.
All Calls to an ext.
Press ext. button + #6013 (tone) + dial the dest. ext. no. (tone)
All Calls to outside
telephone no.
Press ext. button + #6013 (tone) + outside line access code + dest.
telephone no. + # (tone)
Busy to an ext.
Press ext. button + #6023 (tone) + dial the dest. ext. no. (tone)
Busy to outside
telephone no.
Press ext. button + #6023 (tone) + outside line access code + dest.
telephone no. + # (tone)
No Answer to an ext. Press ext. button + #6033 + dial the dest. ext. no. (tone) + timer (08~60)
No Answer to outside Press ext. button + #6033 + outside line access code + dest. telephone
telephone no.
no. + # (tone) + timer (08~60)
Busy No Answer to an Press ext. button + #6043 + dial the dest. ext. no. (tone) + timer (08~60)
ext.
(tone)
Busy No Answer to
Press ext. button + #6043 + outside line access code + dest. telephone
outside telephone no. no. + # (tone) + timer (08~60) (tone)
Cancel Press ext. button + #6053 (tone)
Call Forward Any Call - Set for Another Station:
Enables you to set call forwarding for another telephone within your telephone system. You will
need the other telephone’s CF pass code in order to do this. CF Pass Codes are created in system
programming.
Press ext. button + #6012 (tone) + dial the other telephone’s ext. no. +
All Calls to an ext.
enter other telephone’s CF pass code + # + dest. telephone no. (tone)
Press ext. button + #6012 (tone) + dial the other telephone’s ext. no. +
enter other telephone’s CF pass code + # + outside line access code +
dest. telephone no. + # (tone)
All Calls to outside
telephone no.
Press ext. button + #6022 (tone) + dial the other telephone’s ext. no. +
Busy to an ext.
enter other telephone’s CF pass code + # + dest. telephone no. (tone)
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Advanced Operation
Call Forward
Table 2
Feature
Call Forward Procedure (continued)
Button Sequence
Press ext. button + #6022 (tone) + dial the other telephone’s ext. no. +
enter other telephone’s CF pass code + # + outside line access code +
dest. telephone no. + # (tone)
Busy to outside
telephone no.
Press ext. button + #6032 (tone) + dial the other telephone’s ext. no. +
No Answer to an ext. enter other telephone’s CF pass code (tone) + # + dest. telephone no.
(tone) + timer (08~60) (tone)
Press ext. button + #6032 (tone) + dial the other telephone’s ext. no. +
No Answer to outside
enter other telephone’s CF pass code (tone) + # + outside line access
telephone no.
code + dest. telephone no. + # (tone) + timer (08~60) (tone)
Press ext. button + #6042 + dial the other telephone’s ext. no. + enter
other telephone’s CF pass code + # (tone) + dest. telephone no. (tone) +
timer (08~60) (tone)
Busy No Answer to an
ext.
Press ext. button + #6042 + dial the other telephone’s ext. no. + enter
Busy No Answer to
other telephone’s CF pass code + # (tone) + outside line access code +
outside telephone no.
dest. telephone no. + # (tone) + timer (08~60) (tone)
Press ext. button + #6052 (tone) + dial the other telephone’s ext. no. +
enter other telephone’s CF pass code + # (tone)
Cancel
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Advanced Operation
Call Forward
Table 2
Feature
Call Forward Procedure (continued)
Button Sequence
Call Forward - Incoming Line Call - Set for Another Station:
Enables you to set forwarding of incoming line calls for another telephone within your telephone
system
Press ext. button + #6014 (tone) + dial the other telephone’s ext. no. + enter
All Calls to an ext.
other telephone’s CF pass code + # (tone) + dest. telephone no. (tone)
Press ext. button + #6014 (tone) + dial the other telephone’s ext. no. +
enter other telephone’s CF pass code + # (tone) + outside line access
code + dest. telephone no. + # (tone)
All Calls to outside
telephone no.
Press ext. button + #6024 (tone) + dial the other telephone’s ext. no. + enter
Busy to an ext.
other telephone’s CF pass code + # (tone) + dest. telephone no. (tone)
Press ext. button + #6024 (tone) + dial the other telephone’s ext. no. +
enter other telephone’s CF pass code + # (tone) + outside line access
code + dest. telephone no. + # (tone)
Busy to outside
telephone no.
Press ext. button + #6034 (tone) + dial the other telephone’s ext. no. +
No Answer to an ext. enter other telephone’s CF pass code + # (tone) + dest. telephone no.
(tone) + timer (08~60)
Press ext. button + #6034 (tone) + dial the other telephone’s ext. no. +
No Answer to outside
enter other telephone’s CF pass code + # (tone) + outside line access
telephone no.
code + dest. telephone no. + # (tone) + timer (08~60) (tone)
Press ext. button + #6044 (tone) + dial the other telephone’s ext. no. +
enter other telephone’s CF pass code + # (tone) + dest. telephone no.
(tone) + timer (08~60) (tone)
Busy No Answer to an
ext.
Press ext. button + #6044 (tone) + dial the other telephone’s ext. no. +
Busy No Answer to
enter other telephone’s CF pass code + # (tone) + outside line access
outside telephone no.
code + dest. telephone no. + # (tone) + timer (08~60) (tone)
Press ext. button + #6054 (tone) + dial the other telephone’s ext. no. +
enter other telephone’s CF pass code + # (tone)
Cancel
Change Call Forward Pass Code:
Your telephone must be enabled in programming to have the ability to change pass codes.
Press ext. button + #670 (tone) + dial the dest. ext. no. (tone) + old pass
Change Pass Code
code + # (tone) + new pass code (tone) + #
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Advanced Operation
Call History
Call History
Incoming calls with Caller ID or ANI information can be optionally recorded into a
rolling list for the station where the call is ringing. The call is placed in the list along
with the number, name (if provided), time and date of the call, and status of the call
(answered, abandoned, or redirected). You can access this list from an LCD telephone
with a flexible Caller ID button.
ꢁ To view Call History
ꢁ When your station is idle, press the Caller ID button. The Caller ID LED lights
green and the latest record displays.
ꢁ Press Vol ꢂ for the next record; press Vol ꢃ for the previous record.
ꢁ To view the call date, time and status, press SK2 (press again to toggle to call
name/number).
Call Park Orbits
The Call Park feature enables you to hold a call temporarily in a location other than
your telephone. These areas are called orbits. You or another telephone user can
retrieve a parked call from its orbit by specifying the orbit number. You can specify
one of 20 General Park Orbits (7000~7019) or a valid extension number within the
system.
Once you have parked a call in an orbit, you can:
• Hang up and retrieve the parked call at a later time
•
Originate another call
• Access a voice paging device to announce the parked call for pickup from another
station
If you park a call and it is not retrieved, it will recall to the parking station and one of
the following occurs:
•
If your station is idle when the system Call Park recall timer expires, the parked
call automatically recalls to your station.
•
If your station is busy, the parked call camps on.
If you have an LCD telephone, you can let the system automatically select an
available orbit number which displays on your LCD.
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Advanced Operation
Call Park Orbits
ꢁ To park a call
1. While on a call, press Park in Orbit
...or Cnf/Trn + #33. The LED flashes green (consultation-hold). If you were on
an extension during the call, and you have line button on your telephone, the line
LED will flash until the call is picked up (depending on programming).
2. Specify the Park Orbit using one of the following:
•
Press and the system automatically selects a General Park Orbit between
7000~7019. The chosen orbit appears on the LCD.
*
•
•
Enter a valid extension.
Press # and the system automatically selects your extension as the orbit.
3. Hang up. The caller’s extension or line number and the orbit number are shown. If
the parked call is not retrieved within a specified time, the call rings back to your
telephone. When a parked call recalls your telephone, the LCD shows the line or
extension that is recalling and the orbit number.
ꢁ To retrieve a parked call
1. Press Park in Orbit
...or press your extension button + #32.
2. Enter the Orbit Number where the call is parked or # for the extension from which
you are calling. You cannot use to retrieve a parked call. The extension LED
*
flashes at the in-use rate when the call is retrieved.
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Advanced Operation
Call Pickup
Call Pickup
You can pick up a call that is ringing another station’s extension, a call placed on hold
at another station and other types of calls. When you pick up an internal call, the
calling station and the called station displays on your LCD.
Group Pickup
Stations can be assigned in system programming to Pickup Groups. As many as 32
groups can be created to enable you to easily pick up incoming (new or transferred) or
internal calls that are ringing stations that are in your group or in other groups. This
feature does not pick up held calls. See your System Administrator for group
assignments.
Ringing, Page or Held Call Pickup
This feature picks up ringing or held calls, including Group Page and All Call Page
calls. If these types of calls occur at the same time, the pickup priority is station-to-
station and then Page calls in the order of occurrence. In some systems, this feature
can be applied to pick up All Call Page exclusively.
ꢁ To perform Call Pickup
ꢁ Press the buttons shown in the table below for the desired Pickup feature.
Table 3
Call Pickup Feature Codes
Ringing or
Page Calls
Press Ext. Button, then dial
the access sequence below:
To Pick Up:
A call ringing or held at the Extension Number. #5#6 + Ext. No.
Directed DN
A call Ringing, held or parked at the Ext. No.
#5#29 + Ext. No.
#5#34
Group
A call ringing a member of your pickup group.
Directed Ext.
A call ringing on any line of this Primary Ext. No. #5#5 + Primary Ext. No.
Directed
Group
A call ringing an extension in this Pickup Group. #5#32 + Group No.
A call ringing this Ext. No. only. Other lines
#5#22 + Ext. No.
Ext. No.
ringing on the same phone are unaffected.
#5#9
Outside Calls
Any incoming outside line call.
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Advanced Operation
Call Pickup
Table 3
Call Pickup Feature Codes (continued)
#5#36 + Page Zone No.
(01~08)
All Call, Group,
and/or
External Page
An All Call Page, Group Page and/or External
Page by Page Zone or by a specific Ext. No.
#5#5 + Ext. No. of another
phone being paged.
Press Ext. Button, then dial
the access sequence below:
Held Calls
To Pick Up:
#5#71
Local Retrieve A call held on this telephone.
Remote
Retrieve
A call held on another Primary Ext. No.
#5#72 + Primary Ext. No.
A call held on this outside line only, regardless
of the phone that placed the call on hold. Must
enter a three digit outside line no. (e.g., 007).
Outside Line
Retrieve
#5#73 + Outside Line No.
(001~128)
Directed Ext.
Retrieve
A call held on for this Ext. No., regardless of
where this Ext. No. appears.
#5#74 + Ext. No.
Notes
•
The Primary extension number is the directory number by which the telephone set
is defined. Other, non-primary extension numbers may also appear on the
telephone. By convention, the Primary extension number is assigned to the first
button on a multi-button telephone.
• If more than one call is on hold, the call on the telephone’s lowest button number is
picked up.
• Ringing calls are picked up over held calls as a priority.
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Advanced Operation
Call Waiting
Call Waiting
You can answer a call that is transferred to your station, even when your station is
busy. When another call is camped onto your station, you hear two Camp-on tone
beeps and the extension or Line LED flashes red (on-hold).
If a call is sent to your station when busy, and your station does not have an extension
button available to receive the call, two camp-on tone beeps are sent to your
telephone. You must disconnect or transfer the existing call to answer the waiting call.
ꢁ To answer a waiting call by placing the current call on hold
ꢁ Press Hold. The existing call is placed on hold. The camped-on line rings your
station (the Line LED flashes green - incoming call)....or if your telephone has the
Auto Hold feature, just press the flashing extension button.
You are connected to the transferred call. The extension or Line LED flashes green
(in-use).
Note See your System Administrator to find out if you have Auto Hold.
ꢁ To answer a waiting call by disconnecting or transferring the current call
ꢁ Hang up or transfer the existing call; the camped-on call rings your station. The
camped-on line rings your telephone and the Line LED flashes green (incoming
call).
...or press the flashing extension or Line. The existing call is placed on hold. The
camped-on line rings your station (the Line LED flashes green - incoming call).
This disconnects the current call and connects you to the transferred call. The
extension or Line LED flashes green (in-use).
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Advanced Operation
Direct Inward System Access (DISA)
Direct Inward System Access (DISA)
Outside callers with touch tone telephones can call in to lines programmed for Direct
Inward System Access (DISA) and dial an extension or outgoing line without going
through an attendant or operator. See your System Administrator for details.
1. From outside the system, dial the public telephone number assigned to DISA. The
call will be answered and you will hear system dial tone.
If you do not dial within 10 seconds, the line disconnects.
2. When you hear dial tone, dial an extension or an outside line.
3. If you dial an outside destination, you may need to enter a security code provided
to you by the System Administrator. When you hear the tone, enter the security
code. If accepted, the call will proceed.
4. If you receive busy tone and you want to dial another number while the station is
still ringing, press and repeat Step 2.
*
Direct Station Selection Buttons (Hotline)
This optional feature enables you to use a DSS button to connect directly to another
station’s line extension. The DSS LED shows the status (idle/busy) of the station and/
or the station’s primary extension. For example, a station’s DSS button LED shows
busy (light steady red) when the station is:
• busy on a call on any button
• idle but all appearances of the station’s extension are in use by other stations.
When the station is in DND, the LED flashes red.
ꢁ To connect directly to another station’s extension
1. When connected to a line or another station, press DSS.
The original party is put on-hold. You can call a station even if the DSS LED
shows busy (steady red).
2. Announce the call...or transfer the call by hanging up or pressing Release.
Note You can transfer the call to an idle or busy station.
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Advanced Operation
Distinctive Ringing
Distinctive Ringing
ꢁ To set distinctive ringing
1. Press #9876 to enter User Programming Mode.
2. Press a Line or extension button. The LED is steady green.
3. You can press Hold to switch between internal and external pitch. (Internal =
station calls within your system; external = outside line calls.)
4. Enter the two-digit pitch number (see table):
5. Press the same button that you pressed in Step 2 (Line or extension). Two beeps is
a confirmation tone and “DATA PROGRAMMED” displays on your LCD.
Table 4
Internal and External Call Ringing Tones
Tone No.
Frequency and Cadence
01
02
11
12
13
14
15
16
17
18
500 Hz 1 sec. On, 3 sec. Off, repeat
1300 Hz 1 sec. On, 1 sec. Off, repeat
500/640 Hz 1 sec. On, 3 sec. Off, repeat
500/640 Hz 1 sec. On, 1 sec. Off, repeat
860/1180 Hz 1 sec. On, 3 sec. Off, repeat
860/1180 Hz 1 sec. On, 1 sec. Off, repeat
1300/1780 Hz 1 sec. On, 3 sec. Off, repeat
1300/1780 Hz 1 sec. On, 1 sec. Off, repeat
860/1180 Hz 0.5 sec. On, 1300/1780 Hz 3 sec. Off, repeat
860/1180 Hz 0.5 sec. On, 1300/1780 Hz 1 sec. Off, repeat
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Advanced Operation
Do Not Disturb
Do Not Disturb
If your station is in Do Not Disturb (DND) mode, internal, external and transferred
calls do not ring your station and Off-hook Call Announce calls are denied. You can
continue to make calls while in the DND mode. When originating a call in DND
mode, you will hear a short burst of interrupted dial tone followed by continuous dial
tone. You can start dialing at any time during either tone.
If you put your Primary extension into DND mode, all calls to that telephone are
rejected. If your extension is set for Call Forward-Busy or Call Forward-Busy/No
Answer, the call is redirected to the forwarding destination immediately.
If you put an extension other than the Primary extension into DND, only calls to that
extension on your telephone will be blocked. Appearances of that extension on other
telephones continue to ring.
ꢁ To activate DND on your Primary extension
ꢁ Press Do Not Disturb or #6091 (hear Success Tone). The LED lights steady red
and DND mode is activated for the entire station.
ꢁ To activate DND on a non-Primary extension
ꢁ Press the desired extension appearance and Do Not Disturb or #6091 (hear
Success Tone). The LED lights steady red and DND mode is activated for that
extension on your telephone.
ꢁ To deactivate DND
ꢁ Press Do Not Disturb or #6092 (hear Success Tone). The LED lights goes out
and DND mode is de-activated.
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Advanced Operation
Door Lock(s)
Setting DND for Another Extension
ꢁ To activate DND for another extension
ꢁ Enter #6191 (hear Entry Tone) + the Primary extension of the remote extension +
the pass code + # (hear Success Tone). This sets DND as if activated by the
Primary extension on the target telephone.
ꢁ To deactivate DND for another extension
ꢁ Enter #6192 (hear Entry Tone) + the Primary extension of the remote extension +
the pass code + # (hear Success Tone). This removes DND from the target
telephone.
ꢁ To change your DND Pass Code
ꢁ Enter #670 (hear Entry Tone) + ext. no. (hear Entry Tone) + old pass code + #
(hear Entry Tone) + new pass code + # (hear Success Tone).
If you activate DND while a call is ringing, the ringing stops. The LED continues
to flash on your telephone and ring on other appearances.
Door Lock(s)
Your telephone may have Unlock Door button(s). Each Unlock Door button is
programmed to unlock a specific door. Check with your System Administrator to find
out the locations of your system’s door phones and record them below.
Door Lock No.
Location
Door Lock No.
Location
0
1
2
3
4
5
6
7
8
9
10
ꢁ To unlock a door
ꢁ Press the specific Unlock Door button or #12 + the Door Lock Number (see
above table). The door unlocks for three~30 seconds (set in system programming).
The Unlock Door LED is lit while the door is unlocked.
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Advanced Operation
Door Phone(s)
Door Phone(s)
Door phones can be used to call phones selected in system programming. When a door
phone calls, you hear a distinctive ringing tone, one or five times (set in system
programming). You can also call a door phone and monitor the surrounding area.
LCD telephones display the door phone name ID when calls are made to or from door
phones.
The number of possible door phones varies by Strata CIX system, 01~24 maximum
for larger systems. Check with your System Administrator to find out the names and
locations of your system’s door phones and record them below.
Door Phone
Name/Location
Door Phone
Name/Location
ꢁ To answer a door phone call
ꢁ When you hear a door phone call ringing, lift the handset or press the ringing
button. A door phone call sounds like chimes (high/low). The extension LED
flashes green (in-use) and you are connected to the door phone.
...or to pick up door phone calls ringing someone else’s telephone, press your
extension + #5#5 + directory number of the ringing phone.
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Advanced Operation
Echo Cancellation
ꢁ To call/monitor a door phone
1. With the handset off-hook, press an extension button. You hear dial tone and the
LED flashes green (in-use).
2. Press #15 (hear three tone bursts), then enter the door phone number (01~24,
depending on system size). A two-way talk-path exists between your telephone
and the door phone. The door phone will not ring. You can audibly monitor the
area around the door phone.
ꢁ To call from a door phone
1. Press the door phone button and then release it. You hear a distinctive ringing
tone–one or five times (set in system programming).
2. When answered, speak at a normal voice level in the direction of the door phone.
Echo Cancellation
ꢁ If you hear echo on your IP telephone, tap either Vol ꢂ or Vol ꢃ once to cancel
the echo.
Emergency Call
ꢁ To make an emergency call, dial 911.
Emergency Monitoring Station
Your system may have one digital telephone assigned as an emergency monitoring
station. If your telephone has this assignment, your line LED will flash green when
someone makes a 911 call. When you answer the call, you can listen in and
participate in the conversation. See your System Administrator for more information
on this feature.
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Advanced Operation
Emergency Ringdown
Emergency Ringdown
If a station remains off-hook for a programmable period, it can be automatically
treated as an Emergency Call and directed to an emergency destination. The station
may have partially dialed a number or have dialed no digits at all. Each station is
programmed with its specific emergency ringdown destination.
A station number or a group pilot number can be specified as an emergency ringdown
destination. In a private network, the station or pilot number must be in the same
network node. Remote emergency destination and door phones are not permitted.
Language Codes
This feature enables you to change the language sent from the Attendant Console or
from a PC. See your System Administrator to find out if your telephone is
programmed with the ability to change languages.
ꢁ To change the Language Display
ꢁ Enter the Change Language access code #495 + the Language Code (see below).
1: English date format – MM/DD (/YY)
2: British English – DD/MM (/YY)
3: French – DD/MM (/YY)
4: Spanish – DD/MM (/YY)
Microphone Cut-Off
This feature prevents callers from monitoring the sounds near your telephone when
your telephone receives a Handsfree Call or cuts-off the telephone microphone while
on a speakerphone call. When the feature is ON, the Microphn Cut-off LED lights
steady red and the Mic and Spkr LEDs do not light when your telephone is called.
When the feature is OFF, the Microphn Cut-off LED is not lit and your microphone
works. The Microphn Cut-off functions on Handsfree Answerback and speaker
OCA calls for privacy.
ꢁ To turn the microphone ON/OFF
ꢁ Press Microphn Cut-off to toggle between ON/OFF.
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Advanced Operation
Off-hook Call Announce
Off-hook Call Announce
Off-hook Call Announce (OCA) enables you to complete a call to a busy digital
telephone. Your telephone must be programmed to either announce automatically or to
announce after you press a button on your dial pad. The destination telephone must be
programmed to accept an OCA. The announcement may be delivered over the handset
or the speaker.
Handset OCA Announce can operate on any digital telephone. Speaker OCA requires
the addition of a special circuit board inside the DKT speakerphone.
ꢁ To make an OCA call
ꢁ Manual – Dial an extension. When you hear busy tone, press 5 and, after one long
tone, you can talk through the speaker of the destination telephone. The person you
are calling has answering options described below.
ꢁ Automatic – If your telephone and the extension you are calling have been
programmed for Automatic OCA, you can talk through the speaker of the
destination telephone without hearing the busy tone and without dialing 5.
ꢁ To answer a Handset OCA call
While you have a call in progress, you hear one tone in your handset to indicate that a
second station is calling.
ꢁ Press Mic to toggle between the new and original callers.
You talk to the new caller for as long as you hold down Mic. When you release the
button, you return to the original caller. In both cases, neither caller can hear the
other. Your LCD indicates which station or CO line you are connected to.
ꢁ To answer a Speaker OCA call
Note This feature is not available on the IPT2010-SD.
1. While you have a handset call in progress and you hear one tone, this indicates that
a second station is calling. The second caller connects to the speaker in your
telephone. The Spkr LED flashes and the Mic LED lights. You will be speaking to
the first caller through your handset and the second caller through the microphone.
2. To turn off your microphone speaker to the second party, you can press Mic or
Microphn Cut-off; the Mic LED turns Off. You will no longer be talking to the
second caller, although he/she can still speak through your speaker.
3. Press Mic or Microphn Cut-off again to reconnect to the second caller. You can
toggle as often as you choose. If you do not want the first caller to hear your
conversation with the second caller, cover the mouthpiece of your handset.
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Advanced Operation
Override Calls
Override Calls
The available override features are:
Busy Override
Ring Over Busy Override enables you to send a muted ring tone to a busy station to
indicate a call is waiting. The Busy Override (BOV) muted ring can be programmed
for each station to be two muted rings only or continued muted rings until the call is
answered. This option applies to the station receiving the muted ring. The muted ring
can be sent to the telephone speaker or to the telephone handset/headset and speaker.
ꢁ To use Busy Override
ꢁ After reaching a busy station, press 2. A muted tone is heard at the busy station,
indicating that a call is waiting. The station number displays.
Do Not Disturb Override
Do Not Disturb (DND) Override lets you send a call waiting tone or ringing to a
station in DND mode to indicate that a call is coming in. Your telephone may be
programmed to block DND Override from other telephones. Your station’s LCD
shows the station you have called is in the DND mode.
OCA is possible to DND stations from stations that are programmed for DND
Override.
ꢁ To use DND Override
ꢁ After reaching a station in DND mode, press 2. A tone signal is heard at the DND
station, indicating a call is coming in. On your station, the LCD shows the station
number you have overridden.
Your LCD displays DND OVR DENY, if the station you called denies DND
Override.
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Advanced Operation
Override Calls
Executive Override
Executive Override enables you to enter an established conversation. Your telephone
can also be programmed to block Executive Override from other telephones.
ꢁ To perform Executive Override
ꢁ After reaching a busy station, press 3
...or, if you have an LCD telephone, use the OVRD Soft Key.
You enter a conference with the busy station and the party to whom he was talking.
The called parties may hear an optional tone signal prior to your entering the
conversation.
Your LCD displays EXEC OVR DENY, if the station you called denies Executive
Override. If you do not have Override privileges, you will camp on.
Destination Restriction/Traveling Class Override
Enables a station user to override the Destination Restriction or Traveling Class of a
particular telephone by entering a pre-determined account code.
ꢁ To use Destination Restriction or Traveling Class Override
1. Press 471. Confirmation tone plays and the LCD shows “Enter OVR Code.”
2. Enter the trunk access code or LCR access code.
3. Dial the external telephone number.
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Advanced Operation
Paging
Class of Service Override
By dialing a Class of Service (COS) Override code, a user can change a station’s set of
privileges to one associated with the override code. When the call is terminated and
another is attempted from the same station, the original COS is applied. This allows
selected users to override restrictions that are placed on any telephone in the system.
ꢁ To perform Class of Service Override
1. Access a Primary or Phantom DN. You hear dial tone and the LED flashes at the
in-use rate.
2. Press #471. Dial tone stops. Your LCD prompts you to enter a code.
3. Enter the COS Override Code (four digits). You hear dial tone. For security
reasons, the override codes are only available on a selected basis. See your System
Administrator.
4. Dial a telephone number.
Privacy Override
This feature enables you to enter an established call on a line you share with another
telephone. Up to two station users can enter an existing CO line-to-station call (i.e., up
to three stations can be connected to a CO line). You can also use this feature if the
station that is already connected to the CO line is in the Privacy Release mode.
Station users with Privacy Release can allow stations with the shared button
appearance to enter their conversations, even if the station entering the conversation is
not programmed for Privacy Override. (see “Privacy” on page 64.)
Paging
Station users can make page announcements to telephones and external speakers.
Check with your System Administrator to find out the zone numbers for various
paging groups.
ꢁ To make a Page Announcement to telephones or external speakers
1. Lift the handset, press extension and enter a paging access code.
2. Make your announcement, then hang up.
ꢁ To make a Group Page
ꢁ Press Group Page and enter the Group number (01~16)
...or press extension + #31 and enter the zone number.
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Advanced Operation
Paging
Answering a Page
ꢁ To answer a Group Page, lift the handset off-hook, dial #5#36 and enter the Page
Zone number (01~08, depending on your telephone system).
ꢁ To answer an External Page Zone, lift the handset off-hook, dial #5#36 and enter
the Page Zone number (01~08, depending on your telephone system).
All Call Page
You can make an All Call Page to telephones assigned to the “All Call Page Group.”
Stations are assigned to the “All Call Page Group” in system programming.
ꢁ To make an All Call Page
1. With the handset off-hook, press All Call Page
...or dial #30. This pages all telephones in the All Call Page Group but, depending
on system programming, you may or may not page external speakers.
2. Make your announcement then hang up.
ꢁ To answer an All Call Page
1. Lift the handset off-hook, dial #5#36.
2. Enter the Page Zone Number (01~08, depending on your telephone system).
Emergency Page
An Emergency Page overrides Group Pages or All Call Pages to telephone and
external paging devices.
ꢁ To make an Emergency Page, lift the handset off-hook, dial #37.
ꢁ To make an Emergency Page to a group, lift the handset off-hook, dial #38 and
enter the Group number.
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Advanced Operation
Privacy
Privacy
Privacy controls the ability of more than one person to use the same extension or CO
line at the same time. Privacy applies to multiple appearances of extensions, Phantom
extensions, outside Lines and outside Line Group buttons. The application of Privacy
to individual telephones is controlled in system programming.
By default, the system is private. If you are in a conversation, another telephone with
an appearance of the line on which you are talking cannot intrude unless that
telephone has been programmed for Privacy Override. In that event, the other
telephone may enter and leave the conversation at will. If all users are provided with
Privacy Release in Class of Service, the system will function as non-private.
Your telephone may be equipped with a Privacy Release and/or a Privacy on
Line button. On a normally private telephone, Privacy Release allows other
appearances of you line to join the conversation. On a normally non-private telephone,
Privacy on Line allows you to exclude others. The Privacy condition may be
toggled at any time during a conversation. At the end of the conversation, the line’s
privacy condition returns to its original state.
ꢁ To use Privacy Release
ꢁ While on a CO line call, press Privacy Release. The LED lights red. The
outside line flashes at all appearances. When another station user enters the outside
line call by pressing a common outside Line, the Privacy Release LED turns Off.
To add a third station, press Privacy Release again; the process repeats.
ꢁ To set/cancel Privacy
ꢁ Press Privacy on Line to set privacy. The LED lights steady red. Others are
blocked from entering your outside line calls when they press a common Line
...or press Privacy on Line again to cancel the feature. The LED turns Off.
Redial
Use this button to redial the last number dialed from your telephone.
ꢁ To redial the last number, press Redial or 0.
*
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Advanced Operation
Speed Dial
Speed Dial
Speed Dial (SD) enables you to dial a sequence of up to 32 digits with a shorter code.
Dial sequences can include telephone numbers, authorization codes, passwords
invoked after a call is established. There are two types of Speed Dial:
•
Station SD – Your System Administrator allocates a block of up to 100 personal
SD numbers (10 per telephone). You have exclusive use of them and you can
create and change them from your own telephone.If you have a IPT3014 telephone,
you can assign names to your station SD numbers to appear on the Personal SD
Directory display (see your System Administrator or use the procedure for
“Storing Personal Speed Dial Names” on page 116.)
•
System SD – All telephones in your system can share a list of up to 800 System
Speed Dial numbers under the exclusive control of the System Administrator. In
some cases, System Speed Dial enables you to reach numbers that you would not
be allowed to dial directly from your telephone.
Making a Call Using Speed Dial
There are two ways to begin a Speed Dial Call.
1. Press Spdial on a DKT3000/3200-series digital telephone
...or press the button on any telephone.
*
2. Dial the Station or System Speed Dial Number. Station Speed Dial numbers
occupy numbers 100~199. System Speed Dial numbers occupy numbers 200~999.
Table 5
Speed Dial Access Codes
Feature
Feature Access Code Sequences
Speed Dial (Dialing an SD number)
2
Spdial + nnn
nnn = 100~199 Station SD bin numbers
1
Station
2
Spdial + nnn
nnn = 200~999 System SD bin numbers
1
System
1. Stations must be assigned/enabled Speed Dial capabilities in system programming by an
Administrator in Program 200-30 (System SD) and Program 200-35 (Station SD).
2. If your telephone does not have a Spdial button, press the button, then dial the three digit
*
Speed Dial bin number (nnn).
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Advanced Operation
Storing a System/Station Speed Dial Number
Accessing System SD and Personal SD Directories
Names can be assigned to System and Station (personal) Speed Dial numbers. These
directories appear on large screen IPT2008-SDL and DKT3014/3214-SDL telephones
only.
ꢁ To access the SD directories
1. Press the Soft Key next to SYSTEM SD or PERSONAL SD to view the first screen.
2. Press the MORE Soft Key to view following pages; press PREVIOUS to page back.
3. To dial from the list, press the Soft Key next to the name. The system calls the
number assigned to the name and displays the dialed number.
4. To assign names to your Personal (Station) SD numbers, see “Storing Personal
Speed Dial Names” on page 116.
Storing a System/Station Speed Dial Number
2. Dial the Station Speed Dial number (100~199) or System Speed Dial number
(200~999). The LCD shows your digits and you hear Entry Tone.
3. Dial the telephone number to be stored + #. Include any required access and area
codes. The LCD shows “SPEED DIAL” + the Speed Dial Number + destination +
#. You hear Success Tone.
4. Release the telephone. To enter another number, repeat the process, starting with
Step 1. Refer to Table 6 below.
Example: To store a Station Speed Dial number on Index 100, dial #66 + 100 +
99495833000 + #
Table 6
Feature Access Codes
Feature
Feature Access Code Sequences
Speed Dial (Storing an SD number)
2
#66 + nnn + Phone No. + #
nnn = 100~199 SD bin numbers
1
Station
2
#66 + nnn + Phone No. + #
nnn = 200~999 SD bin numbers
1
System
1. Stations must be assigned/enabled Speed Dial capabilities in system programming by an
Administrator in Program 200-30 (System SD) and Program 200-35 (Station SD).
2. Refer to Table 7 on page 67 to see how to enter and # into a speed dial phone number.
*
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Advanced Operation
Storing a System/Station Speed Dial Number
IPT2008-SDL Name Storage
“Storing Personal Speed Dial Names” on page 116).
Advanced Speed Dial Operation
Special Characters
SD numbers may include 0~9, #, and Pause. For an example on how to use special
*
characters, see page 131.
Table 7
Phone Number Dial String Characters
Meaning
Entry
0~9
#
0~9
End of Speed Dial Number when entering via access code (#66)
Escape. “ ” functions as an escape key indicating that the number immediately
following represents something exceptional. When is used as an escape
*
*
*
character, it consumes one Speed Dial digit. Entering 7 to insert a seven-second
pause would use two of 32 characters.
*
A pause from 1~9 seconds. To pause longer than 9 seconds, enter more pause
*
*9*8. A “P”
escape sequences. Example: To insert a 17-second pause, press
displays denoting a pause in the SD number. In this example, you would see “PP.”
(1 ~ 9)
is entered into the speed dial string.
**
*
#
# is entered into the speed dial string.
*
Long SD Numbers
Up to 32 digits can be stored in one SD number bin. If you exceed 32 digits, the excess
are stored in the next higher bin and consume the next sequential SD number.
You can dial the entire string by entering the original SD number. All digits will be
sent, including those in excess of 32. If that were Speed Dial Number 100, Number
101 would no longer be available. You are not prevented from storing a new Number
101 but, if you do, Number 100 will be shortened to 32 digits.
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Advanced Operation
Tone/Pulse Dialing
Tone/Pulse Dialing
With some older Central Offices, you may have to make calls on outside lines
programmed for rotary dial pulses. This feature enables you, while on these lines, to
switch to tone dial to access remote equipment (such as an answering machine)
requiring touchtones.
Note With ISDN calls, when Tone Dial Select is pressed, all of the digits entered
after that point will be sent with touchtones.
ꢁ To change Tone Dialing
1. Access an outside line.
2. Dial a telephone number.
3. While on the call, press Tone Dial Select. Although the outside line is
programmed for rotary dial pulses, access the outside line and dial the telephone
number like any other call described in this user guide.
The Tone LED lights steady red and you are able to send touchtones with your dial
pad. The feature is cancelled when the call is completed.
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Advanced Operation
Uniform Call Distribution
Uniform Call Distribution
Uniform Call Distribution (UCD) provides ACD-like service based on the simplified
Distributed Hunt feature. Incoming calls are answered by Voice Mail as the Auto
Attendant function or they can be directly routed to the UCD (Distributed Hunt) Pilot
number. The caller will dial the UCD Pilot station in response to a prompt. The call
will go to the next agent or, if all agents are busy, the call will camp-on to the
Distributed Hunt pilot and ring-back tone or Music-on-Hold (MOH) will be sent.
This feature distributes incoming calls to available agents. Agents must be logged into
the group to receive UCD calls. The following illustration shows the typical call flow
for this service.
1. Agent logs into the UCD group.
2. CIX receives a call from PSTN or extension.
3. The call is routed to voice mail which provides the initial greeting using the auto
attendant service.
4. The voice mail can be configured to prompt callers to enter the destination number
or to route the call to the pre-determined destination.
5. The voice mail transfers the call to the UCD pilot group.
6. According to the hunting rule (distribute), the call is delivered to an idle agent who
logs in to this hunting group.
If no agent is available in the hunting group, the call is queued to the UCD pilot group.
The caller may hear the Music on Hold (MOH) or Ring Back Tone (RBT) depending
on the configuration. If the call cannot be answered within the preconfigured time, the
call is routed to an overflow destination.
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Advanced Operation
Uniform Call Distribution
Login/Logout
Login and Logout is controlled by the Login key assigned to the agent phone (see
Strata CIX Programming Manual Vol. 1 for details). The Log status is displayed on
the Login key as shown below
•
•
Login - Key is On Steady
Logout - Key is Off
The Login/Logout feature is applied to the call which terminates to UCD pilot only.
Therefore, the call can terminate to agent Prime or Phantom PDN directly even if the
agent is in Logout state. Also, Login/Logout can be activated by an access code. The
default numbering plan is shown below.
Access Code
#6061
Feature
Login - from Agent Station
#6062
Logout - from Agent Station
Login - Agent Station (DN) from another station
Logout — Agent Station (DN) from another station
#6161 + DN + #
#6162 + DN + #
where DN = the Directory number of the agent station.
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Advanced Operation
Voice Mail - Direct Transfer
Voice Mail - Direct Transfer
The system enables you to transfer a call directly to a voice mailbox without first
ringing that person’s telephone.
ꢁ To transfer a call directly to Voice Mail (VM)
1. While on a call, press Cnf/Trn. You hear feature dial tone.
2. Enter #407. You hear entry tone.
3. Enter the VM mailbox number (usually the same as the extension number), then
Voice Mail Soft Keys
This section provides simple definitions of the Stratagy ES (including the Stratagy
iES32) Voice Mail Soft Keys. Once your telephone is connected to your Stratagy ES
voice mailbox, the LCD displays the Stratagy ES Main Menu options shown in Table
8 below.
You are then able to perform many of the standard Stratagy ES voice mail functions
using the Soft Keys on your telephone. Table 9 shows a sample of some of the
available Soft Keys.
For more information on Stratagy ES voice mail features, refer to the Stratagy Voice
Processing User Guide.
Table 8
Stratagy ES Main Menu Soft Keys for Strata CIX Telephones
DKT3007/3207-SD
DKT3010/3210 SD
IPT 2008 SDL
DKT3014/3214 SDL
Voice Mail Functions
DKT3020/3220 SD
IP Telephones
PLAY MSGS
SEND
PLAY
Play Messages
SEND
MGMT
Send Messages
Manage Mailbox
Exit Mailbox
MANAGE MBX
EXIT
HANGUP
QUIT
Disconnect from Stratagy ES
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Advanced Operation
Voice Mail Soft Keys
Table 9
Soft Keys for Strata CIX Telephones
DKT3007/3207-SD
DKT3010/3210 SD
DKT3020/3220 SD
IP Telephones
IPT 2008 SDL
DKT3014/3214 SDL
Voice Mail Functions
ACCEPT
Confirm automatic copy destination
Create a Guest Mailbox
Additional Destinations
Add a mailbox to the list
Copy All Messages
ADD
ADD
ADD
ADD DESTS
ADD MBX
ALL MSGS
AM?
AM
APPEND
APND
Append recording
AUTO COPY
BACK UP
Set Automatic Msg Copy
Backup (rewind)
BSY GRT REC
BUSY GREET
CALL SCREEN
CANCEL
Record Busy Greeting
Select Busy Greeting (toggle)
Change Call Screening (On/Off)
Cancel recording
CANCEL MSG
CHANGE
CANC
GRT
Cancel message and select new destination
Change notification digits
Change Greeting
CHG GREETING
CONT DELETE
CONT PLAY
DATE & TIME
DELAY TIME
DELETE
Continuous Delete
Continuous Play
DATE
Message Date and Time
Set Delay Time
DEL
DEL
Delete the message/guest mailbox
Delete a mailbox from the personal distribution
list
DELETE MBX
DELETE MSG
Delete message (Future Delivery Review)
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Advanced Operation
Voice Mail Soft Keys
Table 9
Soft Keys for Strata CIX Telephones (continued)
DKT3007/3207-SD
DKT3010/3210 SD
DKT3020/3220 SD
IP Telephones
IPT 2008 SDL
DKT3014/3214 SDL
Voice Mail Functions
DESTINATION
DIRECTORY
DND
Enter automatic copy destination
Directory plus name
DIR
DND
Change Do Not Disturb (On/Off)
Enable/Disable:
ENABLE/DISABLE
• Notification template (toggle)
• Automatic copy
END TIME
Set copy End Time
FOLDERS
FLDR
FWD
New/Saved message folder
Forward the current message
Set Future Delivery, Future Delivery Review
Go forward (advance)
FORWARD
FUTURE DLVR
GO FORWARD
GUEST MBXES
IMM ALL FAX
IMM THS FAX
MARK PRIVAT
MARK URGENT
MSG FOLDERS
MSG NOTIFY
MULTI ENTRY
NAME RECORD
NEXT
GST
Manage Guest Mailboxes
Immediate Fax (all faxes in folder)
Immediate Fax (current fax doc)
Set Private status (On/Off)
Set Urgent status (On/Off)
Manage Personal Folders
Change message Notification
Multiple Destinations
SNDN
SND1
PRV
URG
FLDR
MULTI
NAME
NEXT
Record your Name
Play next message
NEXT MSG
Play next message (Future Delivery Review)
Play next name
NEXT NAME
PAUSE
NEXT
PAUS
Pause recording
PAUSE PLAY
Pause playback
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Advanced Operation
Voice Mail Soft Keys
Table 9
Soft Keys for Strata CIX Telephones (continued)
DKT3007/3207-SD
DKT3010/3210 SD
DKT3020/3220 SD
IP Telephones
IPT 2008 SDL
DKT3014/3214 SDL
Voice Mail Functions
PER DST LST
PERSONAL LIST
PM?
LIST
LIST
Manage Personal Distribution Lists
Personal distribution list (1~25)
PM
PREVIOUS
PREV MENU
REC COMMENT
RECORD
Play the Previous message
Return to previous menu
Record a list Comment
Record
PREV
COMM
REC
REENTER
Re-enter automatic copy destination
Re-enter name or Exit
REENTER NAM
REPLAY
REDO
Replay current message
Reply to the current message
Re-record
REPLY
RPLY
RE RECORD
RESET PWORD
RETRN RECPT
REVIEW
RREC
RSET
RTRC
REVW
REVW
Reset Guest Password
Set Return Receipt request (On/Off)
Review recording/guest mailboxes
Review current list
REVIEW LIST
REV OPTIONS
SAVE
Review Option Settings
Save the message/recording/changes
Save message (Future Delivery Review)
Change Security Code
Select name
SAVE
SAVE MSG
SECURITY COD
SELECT NAME
SEND MSG
SET DAY
CODE
PICK
SEND
Send and Return to Main menu
Set the Day (1~31)
SET HOUR
SET MINUTES
Set the Hour (1~12)
Set the Minutes (0~59)
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Advanced Operation
Voice Mail Soft Keys
Table 9
Soft Keys for Strata CIX Telephones (continued)
DKT3007/3207-SD
DKT3010/3210 SD
DKT3020/3220 SD
IP Telephones
IPT 2008 SDL
DKT3014/3214 SDL
Voice Mail Functions
SET MONTH
SET YEAR
Set up Month (1~12)
Set up Year (last two digits)
Special Functions
SPCL FUNCT
SND ALL FAX
SND THS FAX
SPCIAL SEND
START TIME
STOP
SPCL
FAXN
FAX1
SPCL
Send All Fax (in folder to fax dev)
Send Current Fax (to fax device)
Special Delivery Options
Set copy Start Time
STOP
OPTN
End recording
URGENT MSGS
USER OPTNS
YES
Copy Urgent Messages
Change User Options
Resume playback
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Advanced Operation
Call Recording
Call Recording
While on an active call, a station user can record the conversation and store it in a
Stratagy voice mailbox. Recordings can also be paused or restarted. Depending upon
the options selected by your System Administrator, you are given either a manual
method of recording that allows you to designate the mailbox where the recording will
be sent or an auto method that automatically sends the recording to a predefined
mailbox that is assigned to the phone you are using. This may be your personal
mailbox.
Note Ask your System Administrator which method to use when recording a call.
This feature requires the presence of a Record and a PS/RES (Pause/Resume)
button on your telephone. Feature codes are not available.
Important! Stratagy ES mailboxes have a definable time limit on the length of a
message can be. If you plan on making lengthy recordings, see your
System Administrator so your message recording time can be properly
defined.
ꢁ To record a call
1. With a call in progress, press Record.
If you are using the auto method, the Record LED flashes rapidly and there is
approximately a one second interval (in extreme busy conditions, up to five
seconds) before the recording starts and the Record LED changes to the in-use
interval flash rate. You are now recording. Continue to Step 3.
...or if you are using the manual method, the Record LED flashes green rapidly.
Continue to Step 2.
2. (Manual method only) If you want to record the call to the predefined mailbox
associated with the phone you are using, press #. The Record LED flashes rapidly
and there is approximately a one second interval (in extreme busy conditions, up to
five seconds) before the recording starts and the Record LED changes to the in-use
interval flash rate. You are now recording.
...or if you want to record this call to another mailbox, enter the mailbox number
(usually the extension number). Finish by pressing #. The Record LED flashes
rapidly and there is approximately a one second interval (in extreme busy
conditions, up to five seconds) before the recording starts and the Record LED
changes to the in-use interval flash rate. You are now recording.
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Advanced Operation
Call Recording
3. To stop recording, press Record. The LED turns off and the recording stops. To
resume recording at this point, you need to begin a new recording, see Step 1.
Notes
The following notes apply to telephone systems that are networked. For instance, if
your company is so large that some departments are connected to one system (node)
and others are on another (either in the same building or in another city), the
telephones on the other node are considered “remote” stations.
•
When a station that started voice recording puts a line on hold (consultation-hold
or line-hold), voice recording stops and cannot be resumed.
• When a local Attendant “splits” two callers that were conferenced, voice recording
stops. When a remote Attendant “splits” two callers, voice recording is unaffected.
•
If a recorded call is put on Line hold, voice recording stops when that held call is
picked up by another station. When the held call is in a different node, voice
recording is unaffected when the held call is picked up.
•
ACD or Attendant call monitoring cannot be used if voice recording is taking
place. Conversely, if ACD or Attendant call monitoring is taking place, you cannot
use voice recording.
Pause/Resume Recording
You can pause the recording while continuing the conversation by pressing PS/RES.
To resume recording as part of the same message, press the PS/RES button again.
You can pause and resume indefinitely throughout the conversation. The only limit
may be a message length imposed by the voice mail system.
Other Voice Mail Features
Another voice mail feature lets you to include a voice mailbox in a conference call.
See “Adding Voice Mail to a Conference” on page 23. For instructions on the Stratagy
Voice Mail features, refer to the Stratagy Voice Processing User Guide.
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IPT2010-SDC
4
The IPT2010-SDC telephone looks and functions similar to the IPT2010-SD
telephone when connected to the Strata CIX. This phone fully supports all the CIX
features and services of a regular IPT2010-SD telephone. However, this telephone can
have a unique feature button called the Analog Central Office (ACO) button to
connect directly to your local Central Office.
Important!
•
•
The telephone must be connected to live AC commercial power or POE
(Power over Ethernet) for CIX system and/or local CO line operation.
Your telephone must be connected to a working local line for local call
operation to function (see Figure on page 89 and “Local CO Line Circuit Quick
Test” on page 90).
•
•
When you press the ACO button, you directly connect to the Central Office
and you will not be able to access any of your Strata CIX system features.
The ACO service has some differences compared to your telephone’s CIX
service. See “ACO Operating Summary” on page 85 for more details.
WARNING! Avoid using an IPT2010-SDC connected to a CO Line during a
thunderstorm. There is a possible chance of an electric shock from
lightening. Toshiba recommends disconnecting the CO Line cord from the
IPT2010-SDC when lightening is forecast.
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IPT2010-SDC
Making and Answering Calls
Making and Answering Calls
Notes
•
•
The ACO button (FB10) is the top button on the telephone unless it has been
repositioned in programming.
The CIX Extension button is the bottom button on the telephone unless it has been
repositioned in programming.
ꢁ To make a call from your local ACO service
1. Press the ACO button to receive local dial tone.
2. Lift the handset and dial the telephone number.
ꢁ To answer an ACO call
ꢁ Press the ringing ACO button.
ꢁ To make a Call from your CIX Telephone System Line
1. Lift the handset or press your CIX Extension button to receive CIX system dial
tone.
2. Dial 9 plus an external telephone number.
ꢁ To make a Call to another extension in the CIX Telephone system
1. Lift the handset or press your CIX Extension button to receive CIX system dial
tone.
2. Dial the extension number.
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IPT2010-SDC
Local Emergency Service (Calling 911)
Local Emergency Service (Calling 911)
The key benefit of using this telephone is its ability to dial your local Emergency
service without going through the CIX system.
ꢁ To dial your local emergency service 911
ꢁ Press the ACO button first, then lift the handset and dial 911.
Important!
•
If you dial 911 without pressing the ACO button, the CIX system will process the
Emergency service as programmed by your System Administrator. This is
especially important if the CIX system is remote to your IPT2010-SDC telephone.
For example, if your IPT2010-SDC is in New York and the CIX system is in Los
Angeles, and you do not use the ACO button for the 911 call, the CIX system will
process the call as if you were in Los Angeles.
•
•
An operating local CO line cord must be connected to the “Line” jack on the bottom
of your telephone.
The AC power adaptor (LADP2000-1A or 2A) must be plugged into the live 120
VAC Commercial power that is operating and must be plugged into your telephone;
or your telephone must be powered by operating Power over Ethernet (POE) LAN
connection.
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IPT2010-SDC
ACO Volume Control
ACO Volume Control
ꢁ To adjust the handset/headset volume
ꢁ Press the Vol ꢂ to increase volume and Vol ꢃ to decrease volume during the
ACO call.
ꢁ To adjust the Speaker Receiver Volume
ꢁ Press ACO button in On-hook Mode, then press Volume Up/Down button to
change the Speaker Receiver volume level.
ꢁ To adjust ACO Ringing volume
There are two ways to adjust ACO ringing volume:
1. When the ACO button is ringing, press the Vol ꢂ to increase volume and Vol ꢃ
to decrease volume.
2. When the IPT is idle, press Hold, then Vol ꢂ to increase volume and Vol ꢃ to
decrease volume.
Microphone
Important!
Use only the Handset in ACO mode; Microphone is not available for
ACO conversations in Speaker mode.
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ACO LED and LCD Indication
Table 10
LED and LCD Indications
ACO Operation
ACO LED Indication
ACO LCD Display
Blank (Off) – if CO is
connected.
Idle
Default LCD display
Red – if CO is not
connected.
In-use or on Hold by other IPTs or
devices.
WARNING! Red can also
indicate that the
telephone is not
Red
Default LCD display
Default LCD display
connected to a
working CO line
ACO Hold
Flashing Green
Flashing Green
LOCAL LINE RINGING
The Ringing LED (located
on top right of the phone) is
Flashing Red
ACO Ringing
USING LOCAL LN: IP-FAIL
FLASH REL
No connection to CIX
Answering ACO
Red or Green
USING LOCAL LINE
FLASH REL
I-use Green blinking
I-use Green blinking
USING LOCAL LINE
FLASH REL
Accessing available ACO
Notes
•
•
Default LCD display is User name, Extension, Month, Date, Day and Time
The Flash and Release (REL) soft keys display only when using the Local line.
You can use the Flash soft key for call waiting answer and/or Centrex feature
access. The Release soft key disconnects the local CO line.
•
When in use or on Hold by other IPT’s or devices, ACO LED indication is Red.
But according to DC characteristic of branched device or branch wiring
condition, IPT2010-SDC might not be able to detect In-use of other IPT’s or
devices.
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IPT2010-SDC
ACO Hold
ACO Hold
You can use the Hold button when using the ACO and CIX service. If you have ACO
button auto-hold enabled in 3-6-9 programming, the following interactions occur. The
default is “No auto-hold.” This default can be changed by performing Step 7 on page
87.
1
Table 11
Auto-hold Enable Interactions
Case
Number
Action / Cases when you press
ACO Button
Reaction
When you are on a CIX call and you
press the ACO button
CIX call is placed on Hold. You can return
to the CIX call by pushing the held call.
1
2
When you are on a Conference call and
you are the Conference Master and you
press ACO button
Conference call is placed on Hold.
When you are on a Conference call and
3
you are the Conference member and you You are cut off from the Conference call.
press ACO button.
Your local CO line is not connected and
No operation, No Dial tone
4
5
you press ACO button.
You are making an outgoing CIX call and
Your outgoing call gets disconnected.
2
you press the ACO button.
While dialing to transfer a CIX call and you The CIX caller is placed on Hold and after
6
7
haven’t completed the dialing and you
press the ACO button.
you have completed your ACO call, the
CIX system will recall you.
When you place a CIX call on Hold and
press ACO button.
The CIX call is in Exclusive Hold.
1. All interactions occur only when you have ACO Auto-hold enabled in “IPT2010-SDC Programming”
on page 86.
2. If you have the default of No auto hold then the outgoing CIX call is dropped after pushing ACO key.
ACO call is dropped after pushing another telephone button.
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IPT2010-SDC
ACO Operating Summary
ACO Operating Summary
The following is a summary of operating characteristics when using the ACO service
on the IPT2010-SDC telephone.
•
Your LCD will not display Caller ID name and number when receiving a call on
your ACO button.
• You do not get CIX tones or CIX LCD displays when you are on an ACO call or
during ACO ringing.
•
The buttons available on an ACO call are: Hold, Spkr, Volume ꢂ and
Volume ꢃ buttons, the dial pad, ACO Soft keys, flexible buttons, and ADM/DSS
buttons and Off/On-hook.
Note Flexible buttons (except ACO) will use CIX operation. If you press a Flexible
button when you are on an ACO call, the call will disconnect or go on Auto-
Hold.
•
•
You cannot use the Mic, Msg, Speed dial, Redial, and Conf buttons.
When using the ACO line, you cannot use CIX features such as Call Forward,
Speed dial, Redial, Call Accounting, Toll Restriction, LCR, Account Codes, etc.
• If the IPT2010-SDC has power (POE or commercial AC), the ACO line will
function even when there is an IP failure. However, if there is a power failure, the
IPT2010-SDC will not work.
•
If you put an ACO call on Hold, the call will continue to be on Hold even when
other shared IPTs answer or release the call. In this case, the user that placed the
call on hold must access the ACO line again to clear the held call.
• If there is an IP failure, the IPT will not reset if the ACO is on Hold or is in use.
•
When CIX voice calling or paging occurs, the ACO user will not hear the page or
voice announce if he is using the ACO line. After the ACO call is complete the IPT
user will be able to hear the Page or Voice.
• When Background Music (BGM) is activated, the ACO will mute ring your
telephone when a call is received on your ACO button. When using the ACO
button, there is no BGM.
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IPT2010-SDC
IPT2010-SDC Programming
IPT2010-SDC Programming
Important! The IPT2010-SDC must be programmed, using eManager, as a 20
button station (Prog. 204). Feature Button 11 (FB11) must be
programmed as a Release button. When the ACO button is pressed the
IPT2010-SDC sends Hold and FB11 (Release) to the CIX system.
FB12 ~ FB20 must be blank.
The feature button used as the ACO must be blank (no assignment) in
the CIX data base (Prog. 205).
The programming, shown below, must be done at your IPT2010-SDC telephone. This
procedure shows only the programming unique to the IPT2010-SDC. For all other
programming functions refer to the DKT/IPT Administrator Guide.
ꢁ To place your telephone in Programming Mode
1. Press 3+6+9+Hold simultaneously. The LCD displays “PROGRAM MODE” and
“SELECT=”
2. Press 4, then press Hold.
Note Your phone will not ring if it receives a call while in Programming Mode.
ꢁ Place the phone into programming mode then set the following:
use the Scroll key (SK3) to access FB11 through FB20.
1. Press FB01 – ACO Button position. Enter the button position, then press Hold.
Go to the next Step or, if you are finished programming, go to Step 9.
Enter 1 ~ 10 (Default = 10, FB10)
2. Press FB02 – ACO privacy (Privacy override is not available). Enter the ACO
privacy value, then press Hold. Go to the next Step or, if you are finished
programming, go to Step 9.
1 for No privacy (default) – other IPT2010-SDC with the same ACO can access the
CO line while it is in use.
2 for Privacy – other IPT2010-SDC with the same ACO cannot access the CO line
while it is in use.
3. Press FB03 – ACO Ringing assignment. Enter the ring assignment then press
Hold. Go to the next Step or, if you are finished programming, go to Step 9.
2 = Ring (Default)
1 = No ring
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IPT2010-SDC
IPT2010-SDC Programming
4. Press FB04 – Flash timing (100 ms units) (Hook Flash to the CO timing is +/- 10
Step 9. Flash is used to answer Call Waiting and access Centrex features and
should normally be set to default.
1 ~ 20 (Default: 6 (600 ms))
5. Press FB05 – ACO Pad - This affects only the CO Line pad level. This is the same
function as the pad jumper on the CO Line card. The IPT pad levels are set by the
CIX system PAD Table programming. Press Hold. Go to the next Step or, if you
are finished programming, go to Step 9.
2 = 3 dB pad. Set 3dB if the local CO is very close to your telephone connection
causing the audio volume level to be too high.
1 = No pad (Default)
Note During installation, leave ACO Transmit and Receive levels (FB20 and FB19)
at default. Use FB05 to adjust ACO level. If additional adjustment is needed,
then use FB20 and FB19.
6. Press FB06 – Country Code, set to 0 for United States and Canada. Press Hold.
Go to the next Step or, if you are finished programming, go to Step 9.
7. Press FB07 – Auto Hold ACO line (No Auto Hold releases the ACO line). Press
Hold. Go to the next Step or, if you are finished programming, go to Step 9.
2 = Auto Hold
1 = No auto hold
8. Press FB08 – LCD Language for ACO. Select the display language then, press
Hold.
1 = US English 3 = British English
2 = French
4 = Spanish
9. Press Hold again to save the changes.
10.Lift, then replace hand set to exit programming mode.
FB09 ~ FB20 - Do not change.
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IPT2010-SDC
IPT2010-SDC Programming
IPT Initialization
The IPT2010-SDC has a fourth initialization option (FB4). ACO Default.
1. Press 3+6+9+Hold (simultaneously).
2. Press Vol s then press Hold.
3. Press FB04. Revert to factory default ACO settings or Use the saved ACO
settings. (LED On = revert to factory default, LED OFF = use the saved ACO
settings). This will set all the IPT2010-SDC program options to factory default
values.
IPT2010-SDC Headset Transmit Level Adjustment
The IPT2010-SDC headset transmit level for ACO and IPT operation are set by
programming from the station.
1. Press 3+6+9+Hold (simultaneously).
2. Press # then press Hold.
3. Set the headset transmit level using FB1, FB2 and FB3 as shown in the table
below.
Headset Transmit Levels
Transmit Level
FB1
OFF
ON
FB2
OFF
OFF
ON
FB3
OFF
OFF
OFF
OFF
ON
IPT Level ACO Level
Max. (louder)
+12 dB4
+8 dB
+4 dB
0 dB
+8 dB
+8 dB
+4 dB
0 dB
OFF
ON
(Default)
ON
OFF
ON
OFF
OFF
ON
-4 dB
-4 dB
-7 dB
-7 dB
-7 dB
ON
-8 dB
OFF
ON
ON
-12 dB
-16 dB
Min. (softer)
ON
ON
4. Press Hold again.
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IPT2010-SDC
Local CO Line Connection
Local CO Line Connection
A local CO line connection and power are required for ACO operation, including
E911.
Connect to IP Network
LAN
PC
Connect to power adapter
if not using POE.
Connect to CO Line
for local CO operation.
HEAD SET
LINE HAND SET
IPT2010-SDC Connections
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IPT2010-SDC
Local CO Line Connection
Local CO Line Circuit Quick Test
This procedure is a quick test to verify the CO Line connection and correct IPT2010-
SDC ACO operation. In normal operation the ACO indicator is dark when the ACO
line is not in use, red when the ACO is used by another station, and green when the
ACO is in use at this station. The ACO indictor that is lit a steady red, when the ACO
is not in use, indicates no CO Line connection or a faulty CO Line circuit.
Note The IPT2010-SDC does not require a LAN connection for this test.
1. Apply power to the IPT2010-SDC (POE or local AC adapter). The ACO button
will LED will be red.
2. Plug in the local CO Line connection. A functional line will cause the ACO
indicator to go dark.
3. Lift the handset then, press the ACO button. Verify that the ACO indicator lights
green and dial tone is heard.
4. Dial a local telephone number. Verify two-way speech.
5. Place the handset in the IPT2010-SDC and verify that the ACO indicator goes
dark.
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IPT2008-SDL LCD Features 5
This chapter shows how to use the IPT2008-SDL (shown below) large screen display.
LCD Display
SK1
SK2
SK4
SK3
Soft Keys
Soft Keys (SK)
LCD Control
Handset
Dial Pad
Buttons/Soft Keys
Navigation Buttons
Flexible Buttons
Fixed Buttons
7535
IPT2008-SDL Telephone
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IPT2008-SDL LCD Features
Buttons
The IPT2008-SDL telephone is unique in functionality and design. This chapter
describes its design elements and shows you how this telephone functions.
Buttons
This telephone has Fixed buttons, Navigation buttons, eight flexible buttons and 16
soft key buttons.
Fixed Buttons
The fixed buttons on your dial pad enable you to perform standard functions quickly
and easily. These buttons are described in Chapter 2 – The Basics. These buttons are
common on all the IPT2000-series telephones.
Voice Mail
(envelope)
Speed Dial
(lightning buttons)
Volume Control
Mircrophone
Speaker
LEDs
Redial (U-turn button)
Hold (red button)
Cnf/Trn - Conference/Transfer
(3 people - 2 people)
7508
Navigation Buttons
These buttons are found only on the
IPT2008-SDL telephone. They are located on
the right, between the LCD and the Flexible
buttons. You can navigate the Web screen
using these buttons.
Up
Left
Right
Enter
Down
The Navigation buttons are the S or T
arrows to move up or down, the W or X
arrows to move left or right and the center
button is the Enter button.
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IPT2008-SDL LCD Features
Idle Display
Idle Display
This screen displays the following (for a picture, see “Directory and Speed Dial
Listings” on page 95):
•
•
User Name
PDN (maximum length is five digits)
• Date and Time (Month, Date, Day)
• Icon – The icon changes according to the Call status
•
•
Soft keys display (see “Soft Keys” on page 32)
Text information (example: Calling from.)
• Tabs (see Left and Right Tab Soft Keys below)
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IPT2008-SDL LCD Features
Idle Display
Left and Right Tab Soft Keys
Press the Left and Right tab soft keys to navigate to different operations. Using these
soft keys, you can tab left to right from Phone, Config and Web and vice versa. The
following screens display when you switch from one tab to the other or perform
different functions.
7539
7541
Going Off-hook/pressing Speaker
Making an Out-going call
7538
7542
Phone Tab — Talk display
Configuration display
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IPT2008-SDL LCD Features
Directory and Speed Dial Listings
Directory and Speed Dial Listings
The directory menu (idle state) is shown below.
External Directory
Internal Directory
Direct Station Selection
System Speed Dial
Personal Speed Dial
Scrolling
Directories
Left Tab Soft Key
Right Tab Soft Key
7545
Direct Station Selection
This option displays all named stations in alphabetical order.
1. Press the DIRECT SS Soft Key to view
MAR 18
MONDAY
01:35
the first screen.
BOB T
DON U
2. To view the following page, press the
CAROL F
FRED M
FANK G
GRAY W
MORE
MORE Soft Key; press PREVIOUS to
page back.
CHRIS M
CUST SERV
PREVIOUS
EXIT
3. To select someone from the list, press the
Soft Key next to their name. Press the
Talk soft key. The system calls that
3200
number.
MSG
TALK
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IPT2008-SDL LCD Features
Directory and Speed Dial Listings
System Speed Dial and Personal Speed Dial
Using System Speed Dial and Personal Speed Dial is very similar to using Direct
Station Selection, described above.
1. Press the Soft Key next to SYSTEM SD or PERSONAL SD to view the first screen.
2. To view the following pages, press the MORE Soft Key; press PREVIOUS to page
back.
3. To select someone from the list, press the Soft Key next to their name. The system
calls that number and displays its directory information.
Internal Directory and External Directory
External Directory enables you to search the System Speed Dial Numbers
alphabetically (typically, external destinations). Internal Directory enables you to
search all of the internal name extensions alphabetically. This saves time since you do
not have to step through the lists screen-by-screen.
See Table 12 on page 100 for instructions on entering letters, numbers and punctuation
from the dial pad.
1. Press the INTERNAL DIR or EXTERNAL
INPUT THE NAME?
DIR Soft Key to view the first screen.
EXIT
FIND
2. Begin by entering the name (see
Table 12 on page 100) and pressing the
FIND Soft Key.
FRED
LEFT
EXIT
RIGHT
FIND
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IPT2008-SDL LCD Features
Directory and Speed Dial Listings
If you entered “B,” all names beginning
with “B” are listed. You can press the
MORE Soft Keys to view adjacent pages.
CUS
CUSTOMER A
CUSTOMER C
CUSTOMER E
CUSTOMER G
PREVIOUS
EXIT
CUSTOMER B
CUSTOMER D
CUSTOMER F
CUSTOMER H
MORE
3. To select someone from the list, press the
Soft Key next to the name. The directory
information displays.
4. Press the Soft Key next to the person or
dept. you wish to call. The system calls
and displays the directory information.
SMITH
NO. 200
01:35
MAR 18
MONDAY
5. Press any key to return to the idle
screen...or, from the directory listing
screen, press EXIT to return to idle.
TRNS
PGE
CONF
Storing Personal Speed Dial Names
You can store names with Personal Speed Dial numbers. These names will display as
Soft Keys, that can be used for dialing with the Personal SD directory on the IPT2008-
SDL telephone.
Note Speed Dial bins (locations) must be assigned to your IPT2008-SDL telephone
by your System Administrator before you can store names. Your System
Administrator can also associate names with Station Speed Dial numbers.
ꢁ To assign Station Speed Dial names
1. Enter User Programming Mode by dialing #9876 or, press Program.
2. Press Spdial. “SPEED DIAL MODE” displays on the LCD.
3. Enter a Speed Dial location number (100~199, depending on system
programming).
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IPT2008-SDL LCD Features
Directory and Speed Dial Listings
4. Enter the telephone
number to be stored. If
you normally a dial line
access code (such as 9)
and/or and area code, enter
the codes before the
Example:
Press the
for “A.”
telephone number.
Press the
again for “B,” etc.
name that will appear in
the Personal SD directory
(nine characters max).
Refer to the table for other characters.
5859
You can enter
alphanumeric characters
from the dial pad (shown
right and in Table 12).
To move one character to the right, press the RIGHT Soft Key. To add a space,
press the RIGHT Soft Key twice.
•
•
To backspace (delete previous character), press the LEFT Soft Key.
To cycle back to the first letter, continue pressing the LEFT Soft Key.
6. Press Spdial. The Speed Dial name is now programmed.
7. Go off hook. The IPT exits User Programming Mode.
8. Test the Personal SD entry by pressing the Personal SD Soft Key. Look for the
name in the entry and press the Soft Key associated with that name.
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IPT2008-SDL LCD Features
Web Access
Web Access
ꢁ To access the web
2. Press Mic plus 1
3. To navigate use the “IPT2008-SDL Web
Application Icons” on page 100.
4. Press Enter (center button among the
Navigation buttons).
Note See “Navigation Buttons” on page 92.
The http: window on screen displays.
The icons shown below are visible on this
screen.
7540
5. Press Enter again to enter a number mode. In
this mode you can enter an IP Address.
6. Select the Enter Address icon (see “IPT2008-SDL Web Application Icons” on page
100).
7. Enter the IP Address of the Web Server.
8. ...or Press # to enter the Alpha mode. Pressing # lets you toggle between Alpha and
Numeric modes.
Refer to “Dial Pad Alphanumeric Characters” on page 100.
Notes
•
“A” in the left hand corner of the screen indicates that you’re in Alpha mode.
• To enter the same letter repeatedly, press the navigation right arrow (after every
letter. For example, to type www as in world wide web, use w XwXwX
9. Enter the web address, press Enter, the cursor disappears.
10.Use the T to click OK, then press the OK soft key.
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IPT2008-SDL LCD Features
Web Access
7582
Enter Address
Reload
Stop
Back
Forward
IPT2008-SDL Web Application Icons
Table 12
Dial Pad Alphanumeric Characters
Dial
Pad
Buttons
Number of times to press the dial pad button
1
2
3
4
5
6
7
8
9
1
space
2
3
4
5
6
7
8
9
a
d
g
j
b
e
h
k
n
q
u
x
/
c
f
A
D
G
J
B
E
H
K
N
P
U
W
-
C
F
I
goto a
goto d
goto g
goto j
goto m
R
i
l
L
m
p
t
o
r
M
s
O
Q
V
X
_
S
Z
goto p
v
y
:
T
z
goto t
Y
w
.
goto w
0 (1st)
0 (2nd)
0 (3rd)
0 (4th)
@
%
;
~
!
)
[
“
#
+
‘
$
,
^
&
=
‘
(
*
<
}
>
?
]
{
l
goto .
Press Vol t button to back space
Press 0 for all punctuation marks
Press # to toggle between Alpha and Numeric modes
Press to enter a period.
*
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IPT2008-SDL LCD Features
Info ManagerTM
Info ManagerTM
These applications can be used with the IPT2008-SDL telephone or a PC with a web
browser. Info Manager Administration details can be found in the Strata CIX
Programming Manual, Volume 3 – Application and Implementation.
ꢁ To Login
1. Follow the steps “To access the web” on page 99.
2. After you enter the IP Address of the Web
Server, the Login screen displays (shown
right).
3. Enter a Directory Number in the User DN
field.
4. Enter your Password.
5. Press the Login soft key.
Note The application options screen displays
(shown right). Press the soft keys to
select an application.
You also have an option to cycle through
all the applications (Cycle), an option to
configure the application, or an option to
logout.
You get logged out of the system when
you select Logout by pressing the
softkey on the right of it and the Login
screen displays.
Options Screen
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IPT2008-SDL LCD Features
Info ManagerTM
Stocks
ꢁ From the Options screen, press the Stocks soft
key to view a list of stock quotes.
Note To add or remove stock quotes, see
“Adding and Removing Stock Quotes,
Company News and Weather” on page
108.
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IPT2008-SDL LCD Features
Info ManagerTM
Weather
1. From the Options screen, press the Weather
soft key to check the weather of a location.
The Weather screen showing the cities
displays (shown right).
2. Select a city by using the corresponding
softkeys.
The weather for that city displays (shown
below).
Note To add or remove Weather, see “Adding
and Removing Stock Quotes, Company
News and Weather” on page 108.
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IPT2008-SDL LCD Features
Info ManagerTM
News
1. From the Options screen, press the News soft
key to view company news headlines.
2. To view details pertaining to an item, press
the soft key next to the news item.
For example, you can either press the soft key
next to “01-20: See’s Candy Sale” or the soft
key next to 01-20: Hawaii Trip.” The
corresponding story displays (shown below).
3. Press the next or back soft keys to view other
news items.
Note To add or remove News items, see
“Adding and Removing Stock Quotes,
Company News and Weather” on page
108.
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Calendar
You can select Calendar to view your calendar on a
Microsoft Exchange Server.
1. From the Options screen, select Calendar. The
calendar screen displays (shown right).
2. Select the Login to Outlook softkey.
The Calendar Login screen displays (shown
right).
3. Enter your Microsoft Outlook Username and
Password.
Notes
• Use the right softkeys corresponding to
either the Username or Password.
•
Use the dial pad letters to enter the
Username and Password.
4. Select the right softkey corresponding to Cache
to check or uncheck Cache.
Note Check Cache for the database to remember your Username and Password.
5. Select the Login softkey on the right.
Your meetings screen displays (shown below).
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IPT2008-SDL LCD Features
Info ManagerTM
For details on an item, select the corresponding softkey next to the date on the
meeting screen. The Meeting details display (shown below right).
Meetings Screen
ꢁ For the Telephone to notify you of a Meeting
1. Select the softkey next to the meeting time on the Meetings screen.
The Meeting Notification screen displays
(shown right).
2. Use the corresponding right softkey to select
the Notify time box. This is the time (in
minutes) for the telephone to notify you before
a meeting.
3. Use the dial pad to enter the time.
For example: You will be notified by the
telephone five minutes before the dinner
meeting in the screen shown on right.
4. Click the Enter Navigation button
5. Click the Enable softkey on the right.
ꢁ To Cancel/Update/change the time of a meeting
1. Select the meeting item from the Meetings screen.
2. Select the Cancel softkey.
...or just change the time, then select the Update softkey.
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IPT2008-SDL LCD Features
Info ManagerTM
Cycle
Select Cycle to cycle through the web
applications.
...or
1. From the Options screen, press the
Configure soft key.
2. Press Properties soft key.
3. Press the Auto soft key. The cycle screen
displays (shown right).
4. Enter the Start time. This is the number of
seconds after which the Options screen
should Auto cycle.
5. Enter the Cycle time. This is the cycle time
between the applications.
6. Press the Submit soft key.
Configure
This screen enables you to configure web
application properties or to change the
application content.
•
Properties – By pressing the Properties
soft key, you can access the Auto cycle
screen shown above.
•
Content – By pressing the Content soft
key, you can access Stock Quotes, News
and Weather.
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IPT2008-SDL LCD Features
Info ManagerTM
ꢁ Adding and Removing Stock Quotes,
Company News and Weather
1. From Configure, select Content.
The Add/Remove Stock Quote screen
displays (shown right).
Press the next soft key to Add/Remove
Weather.
2. Select the appropriate softkey to add or
remove a stock quote.
Stock Quote
When you select the add or remove buttons in the above screen, the following
screens display depending on the selection.
Add Stock Quote
Remove Stock Quote
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IPT2008-SDL LCD Features
Info ManagerTM
Company News
You must have administrative privileges to add or remove news stories.
ꢁ From the Options screen, select Configure > Content > Next. Select Add/Remove.
Depending on your selection, one of the screens below displays.
Add Company News
Remove Company News
ꢁ To Change or enter a new date on the Add Company News screen
1. Press the Left soft key corresponding to the Month.
2. Use the navigation T arrow button to select the month.
3. Press Enter (Oval Navigation center button).
4. Press the navigation X arrow button to move to the Day/Year.
5. Use the navigation T arrow button to select the day/year.
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IPT2008-SDL LCD Features
Info ManagerTM
ꢁ To enter the Headline/Story
1. Press the right softkey corresponding to
Headline.
2. Press # to enter the Alpha mode.
3. Use the letters on the dial pad to enter the
headline.
Weather
You must have administrative privileges to
add or remove Weather.
1. From the Options screen, press the
Configure soft key.
2. Press the Content soft key.
The first screen is Stock Quote.
3. Press the next soft key.
The Add/Remove Company News and
Weather screen displays.
4. Press the corresponding Add or Remove
softkey.
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ꢁ To add a Weather destination
1. Complete steps 1~3 above.
2. Press the Add soft key.
3. Select a State (shown right). Use the S or T
arrows to scroll to the appropriate location.
4. Press the soft key next to the location.
5. Press the Find soft key.
6. Press the soft key next to the location that
displays.
7. Select the city or location you wish to see by
using the navigational buttons.
8. Press the Enter button on the selection.
9. Press the Add soft key to add the city for the
weather you want displayed (shown right).
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IPT2008-SDL LCD Features
Info ManagerTM
ꢁ To remove a Weather destination
1. From the Options screen, press the
Configure soft key.
2. Press the Content soft key.
The first screen is Stock Quote.
3. Press the next soft key.
4. Press the remove soft key.
5. Select the city or location by using the
navigational buttons.
6. Press the Enter button on the selection.
7. Press the Remove soft key.
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DKT3014/3214-SDL LCD Features 6
This chapter shows how to use the DKT3214-SDL (shown below) large screen
directory display and individual name searches.
FRED S
FEB 19
NO. 3371
12:00
MONDAY
DIRECT SS
SYSTEM SD
PERSONAL SD
EXTERNAL DIR
INTERNAL DIR
Q
Z
Msg
Mic
Spdial
Vol
Redial
Cnf/Trn
Spkr
Hold
5908
DKT3214-SDL Telephone
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DKT3014/3214-SDL LCD Features
Directory and Speed Dial Listings
Directory and Speed Dial Listings
The directory menu (idle state) is shown below.
FRED S
FEB 19
NO. 3371
12:00
MONDAY
Direct Station Selection
System Speed Dial
DIRECT SS
Scrolling
Directories
SYSTEM SD
Personal Speed Dial
PERSONAL SD
EXTERNAL DIR
INTERNAL DIR
Direct Station Selection
System Speed Dial
Search by
Initials
5860
Soft Keys
Direct Station Selection
This option displays all named stations in alphabetical order.
1. Press the DIRECT SS Soft Key to view
FRED J
NO. 3371
MONDAY 01:35
the first screen.
MAR 18
BOB T
2. To view the following page, press the
DON U
MORE Soft Key; press PREVIOUS to
CAROL F
FRED M
GRAY W
MORE
page back.
CUST SERV
PREVIOUS
EXIT
3. To select someone from the list, press the
CALLING
Soft Key next to their name. The system
3200
calls that number.
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DKT3014/3214-SDL LCD Features
Directory and Speed Dial Listings
System Speed Dial and Personal Speed Dial
Using System Speed Dial and Personal Speed Dial is very similar to using Direct
Station Selection, described above.
1. Press the Soft Key next to SYSTEM SD or PERSONAL SD to view the first screen.
2. To view the following pages, press the MORE Soft Key; press PREVIOUS to page
back.
3. To select someone from the list, press the Soft Key next to their name. The system
calls that number and displays its directory information.
Internal Directory and External Directory
External Directory enables you to search the System Speed Dial Numbers
alphabetically (typically, external destinations). Internal Directory enables you to
search all of the internal name extensions alphabetically. This saves time since you do
not have to step through the lists screen-by-screen.
See Table 13 on page 117 for instructions on entering letters, numbers and punctuation
from the dial pad.
1. Press the INTERNAL DIR or EXTERNAL
FRED J
NO. 3371
DIR Soft Key to view the first screen.
INPUT THE NAME?
EXIT
FIND
2. Begin by entering the name (see
Table 13 on page 117) and pressing the
FIND Soft Key.
FRED J
B
NO. 3371
LEFT
EXIT
RIGHT
FIND
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DKT3014/3214-SDL LCD Features
Directory and Speed Dial Listings
If you entered “B,” all names beginning
with “B” are listed. You can press the
MORE Soft Keys to view adjacent pages.
FRED J
B
NO. 3371
BAKER G
BAWLER S
BALL F
3. To select someone from the list, press the
Soft Key next to the name. The directory
information displays.
BRETON l
PREVIOUS
EXIT
MORE
FIND
4. Press the Soft Key next to the person or
dept. you wish to call. The system calls
and displays the directory information.
FRED J
NO. 3371
00:00:01
CONFERENCE
5. Press any key to return to the idle
screen...or, from the directory listing
screen, press EXIT to return to idle.
ABR
PAGE
Storing Personal Speed Dial Names
You can store names with Personal Speed Dial numbers. These names will display as
Soft Keys, that can be used for dialing with the Personal SD directory on the IPT2008-
SDL telephone.
Note Speed Dial bins (locations) must be assigned to your IPT2008-SDL telephone
by your System Administrator before you can store names. Your System
Administrator can also associate names with Station Speed Dial numbers.
ꢁ To assign Station Speed Dial names
1. Enter User Programming Mode by dialing #9876 or, press Program.
2. Press Spdial. “SPEED DIAL MODE” displays on the LCD.
3. Enter a Speed Dial location number (100~199, depending on system
programming).
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DKT3014/3214-SDL LCD Features
Directory and Speed Dial Listings
4. Enter the telephone
number to be stored. If
you normally a dial line
access code (such as 9)
and/or and area code, enter
the codes before the
Example:
Press the
Press the
for “A.”
telephone number.
again for “B,” etc.
name that will appear in
the Personal SD directory
(nine characters max).
Refer to the table for other characters.
5859
You can enter
alphanumeric characters
from the dial pad (shown
right and in Table 13).
• To move one character
to the right, press the
RIGHT Soft Key. To
add a space, press the
RIGHT Soft Key twice.
Table 13
Dial Pad Alphanumeric Characters
Number of times to press
the dial pad button
Dial Pad
Buttons
1
2
3
4
5
1
2
3
4
5
6
7
8
9
0
-
A
D
G
J
.
:
,
‘
1
2
3
4
5
6
7
8
9
0
• To backspace (delete
previous character),
press the LEFT Soft
Key.
B
E
H
K
N
Q
U
X
)
C
F
I
!
&
*
L
•
To cycle back to the first
letter, continue pressing
the LEFT Soft Key.
M
P
T
W
(
O
R
V
Y
&
#
S
?
Z
/
6. Press Spdial. The Speed
Dial name is now
programmed.
7. Go off hook. The IPT exits User Programming Mode.
8. Test the Personal SD entry by pressing the Personal SD Soft Key. Look for the
name in the entry and press the Soft Key associated with that name.
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FeatureFlex
7
This chapter contains user information for FeatureFlex features when connected to a
Strata CIX system. FeatureFlex features are optional and do not come standard with
every telephone or Strata CIX system.
Refer to the Strata CIX My Phone Manager User Guide for features that require My
Phone Manager software. Programming information for FeatureFlex features can be
Implementation.
Important!
•
Refer to the Strata CIX My Phone Manager User Guide to edit Alarm Clock, Call
Monitor, Return Call and Call Screen using My Phone Manager software.
•
To see how these features interacts with other FeatureFlex features, refer to
“FeatureFlex Interactions” on page 125.
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FeatureFlex
Alarm Clock
Alarm Clock
This feature enables you to set reminders/notifications on your telephone. At the time
set your telephone LCD displays Alarm, the LED will blink Red and the telephone
will ring.
Important!
•
Your System Administrator must assign an Alarm Clock Flexible button on your
telephone for this feature to work.
•
•
The clock follows your Voice Mail clock.
The telephone will not ring at the alarm setting if the phone is not idle and it has
been programmed to Call Forward.
ꢁ To set an alarm clock notification
1. Press the Alarm Clock flexible button.
The system will announce the current alarm setting.
2. When the system prompts you to enter the hour, enter the hour of day you wish to
set your alarm.
3. Enter the minute when the system prompts you to do so.
4. Press 1 for A.M. and 2 for P.M.
5. The Alarm button now displays a green light.
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Voice Mail Call Monitor
Using the flexible Call Monitor button on your telephone, you can listen to a caller
while the caller records a message in your voice mailbox. You can also answer the call
while the message is being recorded. When the call is picked up the message
recording stops.
ꢁ To enable and disable Call Monitor on your telephone
1. While on hook, press the idle Call Monitor button. You hear the voice prompt
“Enter your security code.”
2. Enter your voicemail password (maximum of 16 digits; numbers 0~9). LCD
displays “Talk to xxx,” where xxx = voice mail port DN.
3. Press #.
You’ll hear the voice prompt “Call Monitor Enabled.” The LCD now displays
“Logged into VM” briefly and then displays the original information.
The Call Monitor LED light turns solid green.
ꢁ Press the Call Monitor button to disable Call Monitor. The Call Monitor LED
will turn off.
ꢁ To monitor a call using Call Monitor
1. The flashing green Call Monitor button indicates that a message is being recorded
in voice mail.
2. Using the speakerphone, press the Call Monitor button. The Call Monitor LED
flashes red. You can hear the caller leaving the message, but the caller cannot hear
you.
The LCD displays “Monitoring VM xxx,” where xxx = Caller’s DN.
3. To talk to the caller, press the Call Monitor button again (The LED changes from
flashing Red to solid Green).
The LCD display indicates the extension or line connection.
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FeatureFlex
Voice Mail - Return Call
Voice Mail - Return Call
This feature works like the Boomerang feature. When you have many voice messages
in your mailbox and while you’re listening to them you can reply to some or all of the
messages via Voice Mail. Then pressing the Return Call button takes you back to the
message where you stopped. It works like placing a bookmark in a book.
ꢁ To use Return Call
Important! For this feature to work, the Return Call flexible button must be
programmed in Program 205 by your System Administrator. This
flexible button must not be assigned to any other feature.
1. Log in to your Mailbox.
2. Press 1 to play your messages.
If you decide to return the call, press 6 on your dial pad or the Reply soft key.
3. Then, press 1 to reply to a mailbox
...or press 2 to return the Call.
The Voice Mail calls the caller and transfers you to the caller.
Note When you press 2, the “Return Call” flexible button (turns red) gets activated
and you begin to hear the message “I will return your place in the mailbox....”
4. Talk or leave a message for the caller, then Hang up.
The Voice Mail takes you back to where you stopped.
5. If you decide to hang up, press Spkr to disconnect voice mail.
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FeatureFlex
Screen Call
Screen Call
This is a FeatureFlex feature and is available only with the Strata CIX. Screen Call
enables you to create a list using the My Phone Manager software under FeatureFlex >
Screen Call > Edit. This list will either send a call directly to Voice Mail or will make
your telephone ring.
Important!
•
If you do not enter any telephone numbers in the list, then Screen Call permits your
voice mail to examine calls that are intended for your telephone, and handle them
based on the Caller’s Name.
When you haven’t created the list in My Phone Manager; or you created a list of
“Send to Voice Mail” numbers in My Phone Manager, four handling options are
available: Send the call to the telephone, send the call to voice mail, transfer the call to
a station with an announcement, and transfer the call to a station without an
announcement.
ꢁ For an incoming call
1. The voice mail prompts the caller to say his name.
2. The caller mentions his name.
Voice mail then transfers the call to the extension. The caller is made to hold while
voicemail tries the extension.
3. The telephone rings, voice mail announces:
“You have a call from ....
To accept the call, press 1
To reject the call, press 2 and hang up
To transfer with announcement, press 3
To transfer without announcement, press 4”
Notes
• If you press 1, you can talk to the caller.
•
•
If you press 2, voice mail will transfer this call to your mailbox.
If you press 3, it asks you to enter the extension number and then record an
announcement. After you record the announcement, you have the following
options:
To review, press 1
To re-record, press 2
To append, press 3
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FeatureFlex
One Number Access
To cancel recording, press 4
To save, press 9
Pressing 9 saves your announcement, then voicemail transfers the call to the
extension you entered. Voice mail plays your announcement to the caller and the
transferred destination starts ringing.
If you press 4, you can enter the extension you want to transfer the call and voice mail
will transfer it to the destination.
One Number Access
This feature requires My Phone Manager, refer to the Strata CIX My Phone Manager
User Guide for My Phone Manger user instructions.
Hot Desk
Hot Desk enables a user to use a shared office telephone with his/her own directory
number. In order to use this FeatureFlex application, the feature must first be assigned
to the extension by your System Administrator using either eManager or the My Phone
Manager program.
ꢁ To log into the Hot Desk phone
1. Dial the Pilot number from PDN on the phone (get this number from you System
Administrator).
2. The phone prompts you to enter the new extension number.
3. Press #
4. Example: Enter 4001#
5. The system prompts, “You entered 4001, if this is correct, press 1.” You are now
logged in.
ꢁ To return the Hot Desk phone or to log out
1. Dial the Pilot number from PDN on the phone.
2. Press to cancel the assignment.
*
OR
1. Press the feature access button assigned for Hot Desk.
2. Press to cancel the assignment.
*
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FeatureFlex
FeatureFlex Interactions
FeatureFlex Interactions
The following table shows how the FeatureFlex Applications interact with other
FeatureFlex Applications and some CIX features.
One
Number
Access
Alarm
Clock
Screen
Call
Call
Return
Call
Monitor
Hot Desk
Alarm Clock
OK
OK
OK
OK
OK
OK
OK
See Note 1
OK
OK
OK
OK
OK
OK
Screen Call
OK
OK
OK
OK
OK
Call Return
OK
OK
Call Monitor
OK
OK
OK
OK
One Number Access
Hot Desk
See Note 1
OK
OK
OK
OK
Phantom DN
No FeatureFlex features can be assigned to a Phantom DN.
Conference/Transfer
Multiple Appearances
All Call Forwarding
Busy Forwarding
Auto Attendant
OK
OK
OK
OK
OK
See Note 2
OK
OK
OK
OK
OK
OK
See Note 3
OK
See Note 2
OK
OK
OK
See Note 4.
See Note 4.
See Note 4. See Note 5.
OK
See Note 4.
OK
OK
See Note 6. See Note 6. See Note 6. See Note 6.
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FeatureFlex
FeatureFlex Interactions
Notes:
1. Call Screen and One Number Access (ONA) should not be assigned to the same
phone. If a phone has ONA registered, and one of its destinations has Screen Call
registered, then when a call is routed by ONA to that destination, the call simply rings
the phone instead of screening it.
2. If the caller has another call on hold, Screen Call and One Number Access will not
operate. The caller is sent to voice mail.
3. The monitoring call can be transferred by putting it on hold at one phone and then
retrieving it from a secondary appearance at another phone. When this happens, the
monitoring function cannot be controlled by the phone that retrieved the call. The only
action available is to hang up.
4. If a call is forwarded to a phone that has Call Screening or ONA turned on, and that
phone is itself forwarded to another phone, then the FeatureFlex feature will not turn
on.
5. If a Hot Desk user does not login to a phone, all calls will be routed to user’s mail box
regardless of Call Forwarding setting.
6. If a call is transferred from Auto Attendant, FeatureFlex feature is not activated.
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User Programming
8
User programming enables you to change your telephone’s layout/registration and
other settings. With user programming you can re-define Flexible Buttons to perform
other functions.
•
Enter numbers in your personal Speed Dial list
• Program One Touch and Flexible Buttons
• Register Call Forward assignments for easy use (max. of four buttons per
telephone)
• Assign Message Waiting Keys
•
Assign the background music (BGM) source to be played over the telephone’s
speaker
Note User Programming applies to LCD telephones only.
Programming Feature Buttons
Digital telephone users can use the programming mode for customizing their Toshiba
telephones without the aid of an Administrator or Service Technician. The User
Programming mode is accessed with a Program button assigned to a Flexible Button
or through an access code. User Programming enables users to customize these
features:
•
Flexible Buttons – Toshiba telephones have 10, 14, or 20 Flexible Buttons to
which the user can assign any one of approximately 50 different features (DND,
ACB, Release, etc.). Once assigned to a button, the feature is accessed by pressing
that button. Some of the types of feature buttons that users can set on their
telephones include:
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User Programming
Flexible Button Codes
•
•
•
Call Forward – Users can set the Call Forward (CF) destination and CF-No
Answer timer for the CF buttons.
One Touch – Users can set speed dial and custom feature access code
sequences for One Touch buttons.
Background Music – Users can select Quiet Tone or the music source (up to
15) that will play on their telephone’s speaker when they activate the BGM
button.
Note Directory number and external line buttons cannot be added or deleted, but their
ring tones can be individually changed.
In addition to the Programming Mode, an advanced programming function enables
your System Administrator to individually turn On/Off the telephone’s beep tone,
handset call waiting tone, and microphone background noise cancellation option. This
mode enables LCD contrast adjustment and testing the IPT3014 LCD screen.
User Programming Mode
ꢁ To enter User Programming Mode, press the Program button
...or dial #9876. “USER PROG MODE” appears on your LCD. The Program
LED is steady green.
ꢁ To exit User Program Mode, press Program
… or go off- and on-hook press #9876.
User Programming by timing out (approximately 15 seconds).
Flexible Button Codes
Flexible buttons are the unassigned buttons on your keystrip that can be used to store
features. The number of available Flexible Buttons depends on your telephone model
and how the buttons are preassigned by the System Administrator. See pages 4 and 11
for the Flexible Button locations.
The following steps enable you to program features onto Flexible Buttons for one-
touch feature access.
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Setting/Changing a Flexible Button’s Function
1. Press #9876 to enter User Programming Mode.
2. Press Hold.
3. Press the Flexible Button to set or change.
4. Enter the Flexible Button Code (see Table 14), plus any optional parameters.
5. Press the same Flexible Button (flashing) to save the setting. “DATA
PROGRAMMED” appears on your LCD.
Table 14
Flexible Button Codes
Feature
Account Code
Code
Feature
Caller ID
Code
580
660
150
160
530
290
180
540
610
200
210
840
570
Automatic Busy Redial - On
Automatic Callback
Background Music
Call Forward (CF) - Any Calls
All Call
Cancel
Do Not Disturb (On/Off)
Door Lock Cancel
DSS Button
340
350
360
370
Flash - Short
Busy
Flash - Long
No Answer
Microphone Cut-off
One Touch Button
Paging
Busy No Answer
CF - External (Outside) Calls
All Call
380
390
400
420
170
220
230
250
240
590
560
320
330
600
630
640
270
280
860
260
650
Page All Groups
Page Individual Groups
Emerg. Page - Individ. Group
Emerg. Page - All Groups
Answer Page - All Groups
Phantom Extension Message Waiting
Privacy
Busy
No Answer
Busy No Answer
Call Park Orbit
Call Pickup
430
440
450
460
490
500
480
510
520
470
Incoming - Group Pickup
Incoming - Directed Extension Pickup
Incoming - Directed Group Pickup
Incoming - Directed Extension Pickup
On hold - Local Retrieve
On hold - Remote Retrieve
On hold - Outside Line Retrieve
On hold - Directed Extension Retrieve
On hold and Incoming
Incoming - Any External Call
Privacy Release
Night Transfer
Record to VM
Pause/Resume recording
Release Button
Release/Answer
Split
Speed Dial
User Programming Mode
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User Programming
One Touch Buttons
One Touch Buttons
One Touch buttons can be used for storing frequently used features or dialed numbers,
such as Speed Dial numbers (use Speed Dial Codes to store additional numbers). One-
touch buttons can be preassigned to your telephone – your System Administrator can
help you identify them.
If you do not have a One Touch button, but you have an available Flexible button, you
can convert the Flexible button to a One Touch button. Perform the procedure called
“Setting/Changing a Flexible Button’s Function” on page 129 (in Step 4, enter the
access code for One Touch button). Once you have created a One Touch button, you
can change the function by using the following procedure.
Changing a One Touch Button
1. Press #9876 to enter User Programming Mode.
2. Press the One Touch button to be set.
3. Enter the digits or special buttons for the function to be dialed. You can include the
following in the dial string:
•
•
Dial pad digits 0~9.To program special characters, see Table 15.
A maximum of 32 characters.
• Station and System Speed Dial index (or bin) numbers can be entered. The
Speed Dial index number will automatically dial out on the extension or Line
programmed on the One Touch button with the associated Speed Dial index
number.
• Function buttons, except One Touch or a Program button.
• Handset hooking (on-hook/off-hook) cannot be recorded.
4. Press the One Touch button to save the entry.
We suggest writing the name or number of the One Touch button on your button
strip.
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User Programming
One Touch Buttons
Table 15
Entry
Special Characters
Meaning
Indicates “stop.” The One Touch button blinks rapidly and stops the delivery of
the remaining digits in the string until it is pressed again. Multiple “stops” can be
programmed into one string.
+ Hold
*
Pause (1~9) seconds. If you need to pause longer than nine seconds, enter
additional pause escape sequences. For example, to insert a 17-second pause,
enter *9*8. The display of a pause in the Speed Dial Number shows a “P”
without specifying the duration. In this example, you would see “PP.”
*
(1~9)
**
*
#
#
*
Example of Special Character Usage
To create a One Touch for Park and Page under one button, program the following
sequence under the One Touch button.
ꢁ CNF #33***HOLD FB1 #30
CNF – puts the caller on hold and gets new dial tone.
#33 – code to park call
– this special character outputs a single * which will select an available orbit
and display the selected orbit on the phone.
**
HOLD – This special character is a Stop. The dial string pauses and enables the
user to view the selected orbit on the display. The dial string will restart from this
point when the One Touch button is pressed again.
*
FB1 – gets new dial tone on the PDN
orbited call.
To Use a One Touch Button
ꢁ Press the One Touch button.
Setting/Changing a Personal Speed Dial Code
See “Storing a System/Station Speed Dial Number” on page 66.
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User Programming
Feature Codes
Feature Codes
Feature Access Codes are entered as a sequence on your telephone to use a particular
feature. For an example of Call Forward, see “Call Forward Examples” on page 43.
Table 16
Feature
Feature Access Codes
1
Feature Access Code Sequences
Account Code (while on a call)
Attendant Console
Cnf/Trn + #46, dial account code digits
Ext. button + 0
Automatic Busy Redial - On
Automatic Busy Redial - Off
Automatic Callback (while on a call)
Automatic Callback Cancel
Background Music
Cnf/Trn + #441, hang up
Ext. button + #442
4 when you hear busy tone
Ext. button + #431
Telephone Speaker On
Ext. button + #490 + music source no. (1~15) + #
Ext. button + #491 + Spkr
Telephone Speaker Off
External Speaker On
Ext. button + #492 + music source no. (1~15) + #
Ext. button + #493 + Spkr
External Speaker Off
Call Forward - See Table 2 on page 43.
Call Park
Cnf/Trn + #33 + Orbit Number (7000~7019) or your
Ext. No.
Activate (while on a call)
Ext. button + #32 + Orbit Number (7000~7019) or your
Ext. No.
Retrieve (while on a call)
Call Pickup
Directed DN pickup of ringing or held
calls.
Ext. button + #5#6 + Ext. No
Directed DN pickup of ringing, held or
parked calls.
Ext. button + #5#29 + Ext. No. to be picked up
Incoming - Group Pickup
Ext. button + #5#34 + Group Number to be picked up
Ext. button + #5#5 + Primary Ext. No to be picked up
Ext. button + #5#32 + Group Number to be picked up
Ext. button + #5#22 + Ext. Number
Incoming - Directed Extension Pickup
Incoming - Directed Group Pickup
Incoming - Directed Extension Pickup
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Table 16
Feature
Feature Access Codes (continued)
Feature Access Code Sequences
1
Ext. button + #5#36 + Page Zone No. (01~08)
All Call Page, Group Page and/or
External Page Pickup of page
#5#5 + Ext. No. of another phone being paged.
Call Pickup for calls on Hold
Local Pickup (call held on this phone)
Ext. button + #5#71
Remote Pickup (pickup another
extension)
Ext. button + #5#72 + Primary Ext. No.
Pickup an Outside Line on Hold
Pickup a an on Hold
Ext. button + #5#73 + Outside Line on hold (001~128)
#494
Conferencing - Three Way
Dialing Special Characters from a Rotary Phone
Simulate Dialing
Dial 441
*
Simulate Dialing #
Dial 440
Ext. button + #658 + old Security Code (1~15 digits) + #
+ new Security Code (1~15 digits) + #
DISA Security Code - Change
Distinctive Ringing - See “Distinctive Ringing” on page 53.
Do Not Disturb
Local - On
Ext. button + #6091
Local - Off
Ext. button + #6092
Ext. button + #6191 + ext. no. of the phone where DND
will be set + Pass Code Number + #
Remote - On
Ext. button + #6192 + ext. no. of the phone where DND
will be set + Pass Code Number + #
Remote - Off
Door Lock Control
Door Phone Calling
Ext. button + #12 + Door Lock Number
Ext. button + #15 + Door Phone No. (01~24, depending
on system size)
Emergency Call
Flash - Short
Ext. button + #911
Ext. button + #450
Flash - Long
Ext. button + #451
LCD Language (Change)
Ext. button + #495 + Language No.
Ext. button + 9
LCR (Outgoing Call)
Message Waiting (MW)
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User Programming
Feature Codes
Table 16
Feature
Feature Access Codes (continued)
1
Feature Access Code Sequences
Ext. button + #409
Manually turn off MW LED
Retrieve a received MW
Ext. button + #408
Activate MW at another Station
without Ringing
#63 + Ext. no. (where you want to light the MW LED)
Cancel MW at another Station
without Ringing
#64 + Ext. no. (where you want to turn off the MW LED)
Messaging - Advisory
Ext. or Phantom Ext. button + #411 + Message No. (see
table in “Advisory Messages” on page 34). Hang up.
Advisory Message - Activation
Advisory Message - Cancellation
Ext. or Phantom Ext. button + #412. Hang up.
8 + Private Network No.
Network Access Code (Private
Network)
Night Ring Answer
Ext. button + #5#39
Off-hook Call Announce or Busy
Override
Voice First: 2; Tone First: 1, 21, 12, or 5, depending on
programming for your phone.
Override
Busy, Do Not Disturb
After reaching a busy or DND station, press 2.
Executive
Paging
After reaching a busy station, press 3
Page All Groups
Ext. button + #30
Page Individual Groups
Ext. button + #31 + Page Zone No. (01~08)
Ext. button + #38 + Group Number
Ext. button + #37
Emergency Page - Individual Group
Emergency Page - All Groups
Answer for External Group Page
Repeat Last Number Dialed
Ext. button + #5#36 + Page Zone No. (01~08)
Ext. button + 0
*
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User Programming
Feature Codes
Table 16
Feature
Feature Access Codes (continued)
1
Feature Access Code Sequences
Speed Dial (Storing an SD number)
3
#66 + nnn + Phone No. + #
nnn = 100~199 SD bin numbers
2
Station
#66 + nnn + Phone No.3 + #
nnn = 200~999 SD bin numbers
2
System
Speed Dial (Dialing a stored SD number)
4
Spdial + nnn
nnn = 100~199 Station SD bin numbers
2
Station
4
Spdial + nnn
nnn = 200~999 System SD bin numbers
2
System
Start Application
Travelling Class Override
Enter Code
#18
#471, then dial number (enter LCR code if required)
Change Code
#69 + Index Number + old Code + # + new Code + #
Uniform Call Distribution
Login from Agent Station
#6061
#6062
#6161
#6162
#9876
Logout from Agent Station
Login to Agent Station–another Station
Logout to Agent Station—another Station
User Programming Mode
Voice Mail (VM)
number (usually Ext. Number) + #.
Direct Transfer to Voice Mail
Volume Control - Beep
With handset off-hook, press #6101. Press Vol ꢂ or ꢃ.
Volume Control - Ringing
With handset on-hook, press #6102. Press Vol ꢂ or ꢃ.
1. If you have “hot dialing,” you do not need to press Ext. button as part of the sequence.
2. Stations must be assigned/enabled SD capabilities in system programming by an Administrator in
Program 200-30 (System SD) and Program 200-35 (Station SD).
3. Refer to Table 7 on page 67 to see how to enter and # into a speed dial number.
*
4. If your telephone does not have a Spdial button, press the button, then dial the three digit
*
Speed Dial bin number (nnn).
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User Programming
LED Indicator Details
LED Indicator Details
Each line and feature button has a LED next to it which indicates the status of the line
or feature associated with the button. Line LEDs light red or green and flash at varying
rates to indicate call status (see Table 17).
Table 17
LED Indicators
Your Station (Green)
Interval Rates
Other Station (Red)
LED
Extension In-Use
(access outside line)
2 seconds On, 1/8 second Off
– 1/8 second On/Off
steady
Incoming Call
(while ringing)
1 second on at 10 pulses/
second –1 second Off
one second On/Off
Hold (outside line) If using Pooled
Line Grp, the hold indication is only at
the station that places the call on hold.
4 pulses/second for 1/8
second On/Off
1/2 second On/Off
steady
Hold — Consultation
(during consultation/transfer to another
station)
10 pulses/second
Hold — Exclusive (outside line)
10 pulses/second
steady
flashes
Hold — Recall 1 second at 2 pulses/second,
(when held call recalls your idle station) 1 second at 10 pulses/second
1 second at 2 pulses/second,
Hold — Exclusive Recall
steady
1 second at 10 pulses/second
Your extension button flashes
Internal Call
[SDN] red flashing or
green ringing
10 pulses/second–1 second
(while station ringing)
Off
Busy Station Transfer
4 pulses/second, 1/8 second
(outside call transferred to your busy
On/Off
3/4 second on, 1/8
second Off
station from a designated station or AA)
After disconnecting first call...
10 pulses/second
10 pulses/second
2 pulses/second
steady
Conference
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ADM/DSS Console
9
This chapter provides an overview of the following two optional units and describes
the features, buttons and associated LEDs. It describes the various models for the
following two types of units.
•
•
•
•
Digital Add-on Module (DADM) – adds 20 line/feature buttons to digital
telephones. Up to two DADMs can be connected to a telephone.
Direct Station Selection (DSS) Console – adds 60 line/feature buttons to a digital
telephone. Available for system operators who do not have an attendant console.
IP Add-on Module (IADM) – adds 20 line/feature buttons to the IPTs. Up to two
IADMs can be connected to an IPT.
IP Direct Station Selection (IDSS) Console – operates alongside an IP telephone
and has 60 line/feature buttons. Up to three consoles can operate with one IP
telephone.
Note The CIX can support up to two IADM2020, but it cannot support the
IDSS2060.
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ADM/DSS Console
ADM
ADM
Digital add-on Modules (DADM) can be connected to IPT and 3000/3200-series
telephones to provide additional buttons. Certain models are not interchangeable.
The DADM3120/3220 (shown below right) works with the DKT3000/3200-series
telephones and the IPT1020-SD. The DADM3120/3220 works with 3000/3200-series
telephones only.
The IP add-on Module (IADM) offers all the same features of the DADM3120/3220.
Buttons and LEDs
The DADM31 20/3220 provides 20 feature buttons to their respective telephones.
These flexible feature buttons can be assigned as CO line, Directory Number, DSS,
One Touch Speed Dial or any other flexible feature.
Up to two DADMs can be attached to a telephone to
provide 40 buttons to supplement the telephone's 10
or 20 buttons.
Each DSS button and Line button has an LED that
provides a status of the outside line or station
assigned to it. The DSS button acts like a speed dial
button to a specific extension.
209
208
207
206
205
204
203
202
201
200
219
218
217
216
215
214
213
212
211
210
229
228
227
226
225
224
223
222
221
220
239
238
237
236
235
234
233
232
231
230
• A station or line shows steady red when in use by
others; green when in use by the DADM.
•
A DSS LED will flash red while making a call
and turn intermittently green once connected.
•
An outside Line LED is green when the outside
line is in use by the DADM console user. It is red
if it is in use by another telephone user.
Note Button numbers in the figure to the right are
examples only.
First ADM
Second ADM
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ADM/DSS Console
DSS Console
DSS Console
The Direct Station Selection (DSS) console
operates alongside an IP or digital telephone
to provide 60 additional buttons. The
DKT3000/3200-series telephones require a
3000/3200-series DSS. A DDSS3060/3260
example is shown right.
209
208
207
206
205
204
203
202
201
200
219
218
217
216
215
214
213
212
211
210
229
228
227
226
225
224
223
221
221
220
239
238
237
236
235
234
233
232
231
230
249
248
247
246
245
244
243
242
241
240
NT
AC
257
256
255
254
253
252
251
250
Note The IP telephones do not support a
DSS console when connected to a
Strata CTX running R2.22 or older
software.
The 60 flexible feature buttons can be
assigned as CO line, extension, DSS, One
Touch Speed Dial or any other flexible
feature.
The DDSS3060/3260 console uses dual red
and green LEDs to show call and feature
status.
2039
Note Button numbers in the above figure are examples only.
DSS Buttons
DSS buttons can appear on both the ADM and DSS Console. Each DSS button is
associated with a particular station in your telephone system. DSS buttons can transfer
an outside call to the associated station or make a direct call to the associated station.
The DSS LED lights steady red when the station associated with the DSS button is
ringing, busy on a call, or when the associated station is idle, but all appearances of the
station’s extensions are busy or in-use by other stations. When the associated DSS
button is in the Do Not Disturb mode, the LED blinks red at a slow rate.
DSS buttons cannot call station Phantom extension numbers, Distributed Hunt Group
Directory Numbers, or ACD Groups. DSS buttons may be configured as One Touch
Buttons that may be programmed to call these destinations.
The LED colors described in this section apply to the DADM3020/3220 and
DDSS3060/3260. Described Flash conditions apply to all DSS console models and the
DADM.
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ADM/DSS Console
DSS Console
Calling a Station
ꢁ To call a station’s extension from either a DSS console or a DADM, press the DSS
associated with the station.
A station call with a DSS button can be made on-hook or off-hook, and with Voice
First or Tone signaling. After pressing the button, treat the call like any other
station call made from a digital telephone.
DSS LEDs indicate whether the associated station is idle or busy. The LED is
steady red if the station is busy or ringing, and is not lit if idle. If all the station’s
PDN buttons are being used by other stations, the DSS LED of the station is lit
steady red, but the station may be idle. If the station is in the Do Not Disturb mode,
its DSS LED lights blinking red.
Transferring to an Idle Station
You can transfer internal or outside calls to an idle station from either a DSS console
or a DADM.
ꢁ To transfer a call to an idle station
1. Press the DSS button corresponding to the station to be called.
The call is placed automatically on hold. The Line or extension LED flashes green
at double the on-hold rate, and the DSS LED flashes green. You hear a single ring
tone. (If using the Tone signaling mode, you hear successive ring tones.)
2. Announce the call.
With Tone signaling, you would have to wait for the called station to answer before
announcing the call.
3. Hang up.
The call rings the called station when you hang up. While the called station is
ringing, the DSS LED is steady red, and the Line LED flashes green at the on-hold
rate or if on a extension button, it goes idle.
When the called station answers the call, the DSS LED stays steady red, and the
Line LED becomes steady red.
4. If the station does not answer before a period set in system programming, the call
recalls your station.
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ADM/DSS Console
DSS Console
Call Transfer with Camp-on
You can transfer a call to a busy station from either a DSS console or an DADM. Use
the DSS to transfer the call, even though the DSS LED associated with the station you
are “transferring to” is red.
ꢁ To transfer call to a busy station
1. Press DSS corresponding to the busy station to be called.
You may hear a busy tone. The original caller is placed automatically on hold. The
Line or extension LED flashes green at double the on-hold rate, and the DSS LED
remains steady red.
2. Hang up.
The call rings the called station once with the camp-on tone. While the called
station is receiving this tone, the Line LED flashes green (on-hold rate) or if you
are on a extension button, it goes idle. The [DSS] LED remains steady red.
When the called station answers the transferred call, the Line LED becomes steady
red. The [DSS] LED remains steady red.
Note If the busy station is in the Do Not Disturb mode, the call will not transfer, but
will recall your telephone immediately.
If the call is not answered after a specified Recall time set in system programming,
camp-on is cancelled and the transferred call rings back.
Call Answering (Outside Line)
If your DADM or DSS console is equipped with a Line button, you can answer
outside line calls from the DADM or DSS console as you would from a digital
telephone.
ꢁ To answer an incoming outside line call to a DADM or DSS Console, press the
flashing Line.
Speed Dial
Your DADM or DSS console may be equipped with SD (Speed Dial) buttons that can
be programmed to dial telephone numbers or to access features. SD buttons on either
the DADM or DSS console function like SD buttons on digital telephones.
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ADM/DSS Console
DSS Console
Paging
You can make an announcement page to a group of telephone speakers selected in
system programming with All Call Page on the DSS console. SD (if programmed)
on either the DSS console or the DADM can be used for page announcements. See
“All Call Page” on page 63.
Call Forward Override (DSS Override)
Either the DSS buttons on your DSS console or the associated telephone can be set in
system programming to ring stations that are in the Call Forward mode, instead of
being forwarded. Usually the console’s telephone is the unit activated to perform this
function. Among other applications, this feature can be used to notify a person who
forgets to deactivate the Call Forward feature after returning to the office.
ꢁ To override call forward with the console’s associated telephone
1. Press Cnf/Trn or extension button.
2. Dial the station number set for call forward.
Make the call as you would from any other station. This procedure assumes your
station has a typical program setting.
ꢁ To override call forward with your DSS Console
ꢁ Press the station DSS button set for Call Forward.
Night Transfer Button
This button enables a pre-programmed station to place the system into Day, Day2 or
Night Mode. See your System Administrator for information on the settings for Day,
Day2 or Night Mode. Usually, these modes will transfer calls to a designated location
or voice mailbox, depending on programming.
1. Press Night Transfer.
2. Press the desired Mode number:
•
•
•
Press 1 for Day Mode (LED remains off).
Press 2 for Day2 Mode (LED flashes red).
Press 3 for Night Mode (LED is solid red).
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Centrex Application
A
Your system may be equipped with the Centrex Application, which enhances its
feature capability when installed behind a Centrex or PBX system. Your telephone
may have access to one or more of the enhanced Centrex features listed below:
Flexible Directory Numbering
A station’s extension can be three or four digits. It is, therefore, possible to match a
station’s extension and Centrex line extension number. Dial the entire station number
when indicated.
Note Some access code numbers may have been changed to avoid system numbering
plan conflicts.
Centrex Feature Buttons
You can access some Centrex features by pressing a pre-programmed Flexible Button
on your telephone, instead of dialing a Centrex access code. The Centrex access code,
including the necessary flash and/or pause sequence, is activated when the button is
pressed. See your Centrex or PBX operations manual for specific details.
Ringing Repeat
The distinctive ring patterns available in your Centrex system are automatically
repeated with your digital telephone, enabling you to answer appropriately for either
outside, inside or callback calls.
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Centrex Application
Delayed Ringing
Delayed Ringing
Outside line or Centrex line(s) can be programmed for a 12-second and/or 24-second
ring delay at stations to permit alternate answering conditions. Answer the line when
your telephone is ringing.
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Button Labels
B
All Flexible Buttons must be programmed for your telephone in system programming
and vary for individual telephones. If a button does not appear on your display or
telephone keystrip label, see your System Administrator for button assignments.
The button labels in Table 18 are for the Programmable Buttons on your telephone.
Programmable buttons are the unmarked buttons on your keystrip.
Table 18
Feature Button Definitions
Definitions
Button
Account Code – Press to enter a Voluntary Account Code anytime during a Central
Office (outside) line call without interrupting the conversation.
Account
Code
All Call
Page
All Call Voice Page – Press to page all of the telephones in the All Call Page group.
Automatic Busy Redial – Press to set up Automatic Busy Redial after receiving a busy
tone on a dialed outside line call (not available when calling on Tie or Direct Inward
Dialing (DID) outside lines).
Auto Busy
Redial
Automatic Callback – Press to recall a busy station or station in the Do Not Disturb (Do
Not Disturb) mode as soon as that station becomes idle or deactivates Do Not Disturb.
Also used for outside line queuing when all lines are busy.
Auto
Callback
Call Forward-All Calls – Press to forward all calls to another station or voice mail
device.
Call Frwd
All Calls
Call Forward-Busy – Press to forward calls immediately to another station or voice mail
device when your station is busy or in the Do Not Disturb mode.
Call Frwd
Busy
Call Forward-Busy/No Answer – Press to forward calls immediately to another station
or voice mail device when your station is busy or in Do Not Disturb mode. Also forwards
calls when your station is not answered after 8~60 seconds (set at your station).
Call Frwd
Busy NAns
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Button Labels
Delayed Ringing
Table 18
Button
Feature Button Definitions (continued)
Definitions
Call Forward-No Answer – Press to forward calls to another station or voice mail device
when your station is not answered after 8~60 seconds (set at your station).
Call Frwd
No Answer
Call Forward-External – Press to forward Private or DID line calls to an external or
internal telephone number.
Call Frwd
External
Caller ID
Caller ID – Press to view the Call History list (may include name/number, date, status).
Call Pickup – Press to initiate a ringing Directed Call Pickup of outside line, extension,
and page calls.
Directed
Pickup
Do Not
Disturb
Do Not Disturb – Press to lock your station in or out of the Do not Disturb mode.
Direct Station Selection(s) – Press to ring a preselected station. The LED associated
with each DSS button provides the status (idle/busy) of the station assigned to the
button.
DSS
Flash – Press to perform the following functions: Disconnect and recall dial tone on a
outside line; access Centrex or PBX features; enter a pause or flash signal when
programming speed dial numbers.
Flash
Group Pickup – Press to pick up a call that is ringing a station that belongs to a Pickup
Group that your station is a member of.
Group
Pickup
Line
Line – Press to answer or access an outside line.
Microphone Cutoff – Press to turn the microphone off/on while idle, providing privacy
when you receive handsfree internal calls. Also functional when your station receives
calls – The Mic button controls the microphone when you originate calls.
Microphn
Cut-off
Msg Wait
Additional Messages Waiting
Night
Press to control the system’s outside line ringing pattern for after-hours incoming calls.
Transfer
Park — Press to park internal or outside calls in an orbit. Call retrieval can be made
locally from the same parking telephone or remotely from a different telephone.
Park in
Orbit
Pooled Line — Press to access an available outside line from a group of lines appearing
under one button.
Pooled Line
Grp
Privacy — Press to block Privacy Override on common outside line buttons. This button
does not block Busy Override or Executive Override.
Privacy on
Line
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Button Labels
Delayed Ringing
Table 18
Button
Feature Button Definitions (continued)
Definitions
Privacy Release — Press to release privacy on common outside line buttons, enabling
other station users to enter your conversations on those buttons. Privacy release does
not apply to common extension buttons which are always private.
Privacy
Release
Program — Press to enter User Programming mode, which enables you to re-define
Flexible Buttons to perform other functions, including programming One Touch and
Flexible Buttons, register Call Forward assignments, assign Message Waiting Keys and
assign BGM sources played over the telephone speaker.
Program
Pause/Resume — Press to pause or resume recording a conversation to a voice
mailbox or when playing back the recording.
PS/RES
Record
Record to Voice Mail — Press to record current conversation to voice mailbox.
Release and Answer — Press to disconnect or complete the transfer the current outside
or extension call and automatically answer the new incoming outside or extension call.
Release and
Ans
Release — Press to disconnect or complete the transfer of the current outside or
extension call and to place your station in the idle condition.
Release Call
Speed Dial — Press to Speed Dial a telephone number or feature access codes. SD
buttons can be used as either System Speed Dial numbers or Station Speed Dial
numbers.
SD or
Customized
Button
Pause (Long) — Press to insert a 10-second pause when programming Speed Dial
numbers.
Spd Dial Lng
Pause
Pause — Press to set either a one-half or two-second pause when programming Speed
Dial numbers. (The pause time is set in system programming).
Spd Dial
Pause
Start
Sub
Start — Press to make an outgoing call using an ISDN trunk.
Sub address — Press to enter a sub address on an ISDN trunk outgoing call.
Background Music — Press to turn Background Music on or off over your station
speaker.
Tel Set
Music
Tone — Press to change the outgoing dialing of the outside line in use from dial pulse to
tone signaling.
Tone Dial
Select
Unlock Door
Door Unlock — Press to unlock a door lock mechanism.
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Index
A
abandoned call numbers (see Call
History), 47
about this book
conventions, xi
how to use this guide, xi
organization, ix
related documents, xii
account codes, 35, 129, 132
calls, 35
labels, 145
forced, 35
verified/non-verified, 35
ACO
extension, xi
hold, 84
limitations, 85
volume control, 82
advisory messaging, 134
alarm clock, 120
C
all call page, 63
alphanumeric entry, 98, 117
ANI, 47
caller ID, 47
call forward
access codes, 129
any call, 41
override, 142
station, 40
answer a call, 17
answering calls, 15
attendant console, 132
automatic
system, 40
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Index
D ~ F
call history, 47
call hold, 26
calling, 15
calling from SoftIPT, 28
call monitor, 121
call park, 132
orbits, 47
override, 60
door lock, 55
control, 133
call pickup, 49, 129, 132
held calls, 133
call recording, 76
call transfer, 20
call waiting, 51, 61
centrex
application, 143
feature buttons, 143
class of service
override, 62
calling, 133
DSS, 52
consoles, 139
call forward override, 142
calling, 140
CO line
call transfer, 20
CO line buttons, 13
CO line queuing, 52
conference
speed dial, 141
transferring, 140
calls, 22, 133
hold, 26
split/join/drop, 24
voice mail, 23
call, 133
D
DADM, 8, 138
delayed ringing, 144
dial directory, 16
exclusive hold, 26
executive override, 61
extension number, xi
external directory, 96, 115
dial pad, 98, 117
digital add-on module (DADM), 138
direct inward system access (see DISA)
directories, 98, 117
direct station selection, 95, 114
buttons, 52
DISA
F
feature access codes, 132
FeatureFlex, 123
150
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Index
flash, 129, 133
flexible buttons, 4, 11
codes, 129
language code, 58
LCD
flexible directory numbering, 143
forced account codes (verified/non-
verified), 35
(large screen), 113
G
LED indicators, 136
line
group line button, 13
group pickup, 49
H
handset calling, 15
handsfree answerback, 17
hold, 26
line hold, 20, 48
hot dialing, 14, 15
automatic selection, 14
buttons, 13
I
IADM, 1
indicators
message waiting light
on phantom ext/MW, 19
advisory, 134
Mic button, 19
LED, 136
internal directory, 96, 115
IPT1020-SD, 57
IPT2008-SDL
alphanumeric dial pad, 100
buttons, 92
name storage, 67
IPT2010-SDC, 79
ISDN
Msg button/LED, 18
buttons, 68, 147
N
names
J
storing speed dial, 97, 116
names (entering), 98, 117
network access, 134
join, 24
networked systems and stations, 77
Strata CIX and CTX IPT/DKT Telephone 08/07
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Index
O ~ S
night ring answer, 134
night transfer button, 142
return call, 122
O
one touch button, 130, 131
outside line access, 13
override
access codes, 134
busy, 60
call forward (DSS), 142
class of service, 62
executive, 61
tone, 14
voice first, 14
privacy, 62
travelling class, 135
override calls, 60
more features, 30
setting, 30
calling, 28
P
paging, 49, 142
access codes, 129, 134
park, 132
park in orbit, 48
park in orbit, 48
personal speed dial, 66, 96, 115
pickup, 49
speed dial, 65, 130
pick up group calls, 49
pooled line group, 13
privacy, 64
override, 62
personal, 66, 96, 115, 131
system, 66, 96, 115
speed dial (DADM or DSS), 141
Spkr button, 15
private network access, 134
programming
buttons, 129
answering, 17
split, 24
start application, 135
storing speed dial names, 97, 116
R
redial, 20
repeat last number dialed, 134
152
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Index
T ~ W
system speed dial, 66, 96, 115
T
tabs, 94
tone⁄pulse dialing, 68
tone signaling, 14
transfer, 20
travelling class override, 135
U
V
voice first signaling, 14
voice mail
access codes, 135
call record, 76
conference, 23
direct transfer, 71
volume control, 135, 136
verified), 36
W
Web
accessing the web, 99
alphanumeric dial pad, 100
application Icons, 100
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