Toshiba Telephone 2000 series User Manual

Telecommunication Systems Division  
Digital Business Telephone Systems  
Digital Telephone  
User Guide  
(includes LCD, Add-on Module, and Direct Station Selection Console)  
June 2000  
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Contents  
Fixed Buttons....................................................................................................................4  
Volume Controls................................................................................................................12  
Chapter 2 – Features  
Before You Begin ..............................................................................................................15  
Automatic Line Selection ...............................................................................................16  
Ringing Line Preference.................................................................................................16  
Signaling.........................................................................................................................16  
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Contents  
Chapter 2 – Features  
Call Park and Page.............................................................................................................38  
Call Pickup.........................................................................................................................40  
[DN] Pickup....................................................................................................................40  
Directed Call Pickup.......................................................................................................40  
Group Pickup..................................................................................................................41  
Page/Internal Call Pickup ...............................................................................................42  
Call Transfer with Camp-on ..............................................................................................42  
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Toll Restriction Override................................................................................................65  
Page Announcements.........................................................................................................66  
All Call Page...................................................................................................................66  
Privacy On-Line.................................................................................................................67  
Privacy Release..................................................................................................................67  
Release and Answer...........................................................................................................68  
Saved Number Redial ........................................................................................................68  
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Contents  
Chapter 3 LCD Operation  
[DN] Button....................................................................................................................80  
Retrieve and Auto Dial Lost Calls.....................................................................................99  
Messages, Memos, and Name Display ............................................................................101  
Messages..........................................................................................................................103  
System Messages 60~64...............................................................................................104  
System Messages 65~99...............................................................................................104  
Station Messages ..........................................................................................................104  
Message Notifications ..................................................................................................107  
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Chapter 4 Full Duplex Speakerphone  
Timed Reminders..........................................................................................................113  
Name/Number Display ....................................................................................................113  
Transfer to an Idle Station ............................................................................................128  
Night Transfer...............................................................................................................131  
Appendix A Access Codes  
CO Line Access Codes ....................................................................................................133  
Paging Access Codes .......................................................................................................134  
Speed Dial Access Codes.................................................................................................136  
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Contents  
Chapter 5 Add-on Module/DSS Console  
Appendix B Centrex Application  
Flexible Directory Numbering.........................................................................................137  
Centrex Feature Buttons ..................................................................................................137  
Ringing Repeat.................................................................................................................138  
Delayed Ringing ..............................................................................................................138  
Appendix C Button Labels......................................................................................139  
Appendix D International Settings ......................................................................145  
Index ....................................................................................................................................147  
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Introduction  
This guide describes how to use the 2000-series digital telephones for Strata DK  
systems. Models covered in this user guide include digital telephones equipped with a  
Liquid Crystal Display (LCD) and/or speakerphone, as well as the full-duplex digital  
speakerphone. Also discussed are Digital Add-on Modules (DADMs) and the Direct  
Station Selection (DSS) Console. The Strata DK systems which support this  
equipment are:  
o
o
o
o
DK14  
DK16e/16  
DK40i/40  
DK424i/DK424/DK280 (Release 3.0 or higher)  
Note This user guide incorporates the information in the Strata DKs Liquid Crystal  
Display Digital Telephone User Guide and the Add-on Module and Direct  
Station Selection Console User Guide. Those guides are discontinued.  
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Introduction  
Organization  
Organization  
o
o
o
Chapter 1 – The Grand Tour provides an overview of the equipment, buttons,  
Chapter 2 – Features describes the available digital telephone features in  
alphabetical order. Detailed instructions on using each feature are covered.  
Chapter 3 – LCD Operation includes an explanation of the Control button and  
Soft Key operations. Features which are available only on the LCD digital  
telephone are presented alphabetically and include detailed LCD displays.  
o
o
Chapter 4 – Full-duplex Speakerphone describes the DADM and DSS console  
features and buttons.  
Appendix A – Access Codes provides instructions for programming a sequence  
of steps or access codes onto feature buttons. It includes CO Line Access Codes,  
Paging Group Codes, Feature Access Codes (User Programmable Buttons), and  
Speed Dial Access Codes.  
o
o
o
Appendix B – Centrex Application describes the Centrex features which may be  
available with your Strata DK system.  
Appendix C – Button Labels lists the feature button designations of the 2000-  
series digital telephone models.  
Appendix D – International Settings shows the proper DIP switch settings for  
various countries.  
How to Use This Guide  
We suggest that you read this entire guide and get acquainted with the Strata DK  
digital telephones and its features. Once you become acquainted with the basic  
features, you can use this guide in conjunction with the Digital Telephone Quick  
Reference Guide.  
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Introduction  
How to Use This Guide  
Conventions  
Letters in [brackets] represent buttons which have Directory Numbers on them. For  
example:  
Conventions  
Description  
Elaborates specific items or references other information. Within  
some tables, general notes apply to the entire table and numbered  
notes apply to specific items.  
Note  
Important!  
CAUTION!  
Calls attention to important instructions or information.  
Advises you that hardware, software applications, or data could  
be damaged if the instructions are not followed closely.  
Alerts you when the given task could cause personal injury or  
death.  
WARNING!  
[DN]  
Represents any Directory Number button, also known as an  
extension or intercom number.  
Represents any Primary Directory Number button (the extension  
number for the telephone).  
[PDN]  
Represents any Secondary appearance of a PDN. A PDN which  
appears on another telephone is considered an SDN.  
[SDN]  
Represents any Phantom Directory Number button (an additional  
DN).  
[PhDN]  
$ULDOꢀ%ROG  
Represents telephone buttons.  
Shows a multiple PC keyboard or phone button entry. Entries  
without spaces between them show a simultaneous entry. Example:  
Esc+Enter. Entries with spaces between them show a sequential  
entry. Example: # + 5.  
Plus (+)  
Tilde (~)  
Means through.Example: 350~640 Hz frequency range.  
Denotes the step in a one-step procedure.  
Denotes a procedure.  
Grey words within the printed text denote cross-references. In the  
electronic version of this document (Strata DK Library CD-ROM or  
FYI Internet download), cross-references appear in blue hypertext.  
See Figure 10  
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Introduction  
Related Documents/Media  
Action/Response  
The left column gives you The right column gives the immediate response to your  
action. This column also includes additional notes and  
comments.  
single or numbered steps  
that you need to perform a  
procedure.  
Related Documents/Media  
Note Some documents listed here may appear in different versions on the  
CD-ROM, FYI, or in print. To find the most current version, check the  
version/date in the Publication Information on the back of the documents title  
page.  
Refer to the following documents for more information:  
o
Digital Telephone Quick Reference Guide provides a quick reference for  
frequently-used digital telephone features.  
o
PC/Data Interface User Guide explains all the procedures necessary to operate  
stand-alone data interface units in the data mode for printer sharing and modem  
pooling. Also covers connection to a PC with a Telephone Application  
Programming Interface (TAPI).  
o
System Administrator Guide gives instructions for the System Administrator to  
manage the system. Contains instructions for Station Relocation, System Speed  
Dial, and other features only activated by the System Administrator.  
For authorized users, Internet site FYI (http://fyi.tsd.toshiba.com) contains all current  
Strata DK documentation and enables you to view, print, and download current  
publications.  
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The Grand Tour  
1
This chapter familiarizes you with the controls and indicators located on your digital  
telephone. Understanding the function of the feature buttons and their associated  
LEDs will improve your efficiency in using the telephone and will help you take  
advantage of all of the benefits your telephone offers.  
Toshiba digital telephones incorporate state-of-the-art telecommunications technology  
and provide a vast array of calling features. They are easy to operate, and all features  
are accessed with a feature button or a brief access code.  
If your telephone is equipped with an LCD, information and feature prompting makes  
call handling more efficient and provides easy access to frequently-used features.  
Abbreviated feature prompts guide you through specific tasks.  
In addition to the standard features, the LCD telephones provide Alphanumeric  
Messaging, Busy Lamp Field (BLF) Identification, Central Office (CO) Line  
Identification, Timed Reminders with Messaging, Speed Dial Memo Directory  
Dialing, User Name/Number, Call Duration, Date/Time of Day displays, and the  
ability to display names and telephone numbers of outside, incoming callers.  
Telephones equipped with a speakerphone, enable you to make and receive outside  
and internal calls without lifting the handset.  
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The Grand Tour  
Digital Telephone Models  
Digital Telephone Models  
Feature operations in this guide use the button designations for the 2000-series  
models.  
The following telephone models belong to the 2000-series (see Figure 1 on Page 3):  
o
o
DKT2010-H (10-button model that enables users to answer internal calls without  
lifting the handset)  
DKT2010-SD (10-button model equipped with a LCD and a speakerphone which  
enables users to make and receive outside and internal calls without lifting the  
handset)  
o
o
DKT2020-S (20-button speakerphone model which enables users to make and  
receive outside and internal calls without lifting the handset)  
DKT2020-SD (20-button speakerphone model equipped with an LCD, and a  
speakerphone which enables users to make and receive outside and internal calls  
without lifting the handset).  
o
DKT2020-FDSP (20-button speakerphone model equipped with an LCD, a  
speakerphone, and a jack for an External Microphone).  
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The Grand Tour  
Buttons  
Buttons  
LCD Display  
Handset  
LCD Control/Soft  
Key Buttons  
Red/Green  
LED Indicators  
Dial Pad  
Flexible Buttons  
0539  
Fixed Buttons  
Microphone Location  
Figure 1  
20-button Digital Speakerphone with LCD  
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The Grand Tour  
Buttons  
Buttons  
There are two sets of buttons, fixed and flexible. The fixed buttons (e.g., 0LF, 0VJ,  
5HGLDO, +ROG, &RQIꢁ7UQ, 9ROL, andꢀ9ROM) are standard to every Strata DK 2000-  
series telephone (see Table 1). The flexible buttons consist of Directory Number  
(Primary, Secondary, Phantom) and feature buttons. The number of preprogrammed  
flexible buttons varies by telephone.  
Fixed Buttons  
The fixed buttons are located on your dial pad and enable you to perform standard  
functions quickly and easily.  
Table 1  
Fixed Button Definitions  
Button  
Definitions  
&QIꢁ7UQꢀ  
(Conference/  
Transfer)  
Press to set up conference and transfer calls (see “Conference Calls” on Page  
45).  
Press once to hold internal or outside calls. The Line  
LED flashes green at the internal hold rate.  
HOLD LINE 10  
JAN 01 SUN 12:19  
...or press twice to enable Exclusive Hold. The Line  
LED flashes green at the exclusive hold rate.  
Exclusive Hold enables you to place a call on hold so that only you or somebody  
using a Call Pickup code at another station can retrieve it.  
To retrieve a call on hold:  
+ROG  
Press /LQH or [DN] which is on hold  
...or if the call is on Exclusive Hold, from another station dial ꢂꢃ plus your [DN],  
or dial ꢂꢃꢂꢄ plus the CO line number (001~200) that the call is held on.  
If a call is not retrieved by a certain time (set in  
system programming), it recalls back to your phone.  
You hear repeated recall tone (or if you are on the  
phone, you hear recall tone twice).  
HOLD LINE 201  
LINE 10 RECALL  
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The Grand Tour  
Buttons  
Table 1  
Fixed Button Definitions (continued)  
Button  
Definitions  
If the held party hangs up, the call is released and the CO provides a hold-  
release signal.  
+ROG(continued)  
If your telephone is programmed for Automatic Hold, existing calls are  
automatically placed on hold when you answer a call or make another call. (See  
Automatic Holdon Page 26.)  
A different call can be held on each [DN] or  
/LQH button on your phone. Each time you  
CO LINE 02  
HOLD  
press 6FUROO, a different [DN] or /LQH is  
selected. The selected buttons LED flashes  
rapidly and your LCD displays information for  
DN 202  
the call holding on that button (samples shown  
at right).  
HOLD  
Press to toggle the microphone ON/OFF while the telephone is in use. The LED  
indicates the status of the microphone.  
The microphone and accompanying LED are always ON when receiving voice  
firstinternal [DN] calls to enable Handsfree Answerback and OFF if you receive  
a ring-first call. Mic may be ON/OFF when placing an on-hook CO line or  
internal [DN] call.  
0LF  
(Microphone)  
Each stations Mic can be set in system programming to switch ON/OFF with  
one touch, to switch OFF only while pressed and held, or to be either ON/OFF  
at the start of handsfree dialing.  
To talkback to an HS-OCA call, press and hold Mic and talk over your telephone  
handset/headset. The LED and microphone remain OFF during OCA talkback  
operation (see HS-OCAon Page 62).  
Mic functions on Handsfree Answerback and OCA calls for privacy.  
When Msg LED flashes, press 0VJ to call back the station or voice mail device  
that activated the LED (see Message Waitingon Page 57). This is the  
telephones [PDN] message waiting button.  
0VJ  
(Message)  
Press the same [DN] or /LQH that you used to dial the original number. Press  
5HGLDO. The last number called is redialed.  
5HGLDO  
If you have Automatic Line Selection, you must first lift the handset.  
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The Grand Tour  
Buttons  
Table 1  
Fixed Button Definitions (continued)  
Button  
Definitions  
Press to toggle the speaker ON/OFF. The LED indicates the status of the  
speaker.  
6SNU  
(Speaker)  
6SNU must be pressed and held down when switching from Handset to  
Speakerphone mode.  
Also selects a line or the internal [PDN] if programmed for auto preference in  
system programming. Can be used to disconnect on-hook speakerphone calls.  
9ROL  
9ROM  
Press to adjust volume levels (see Volume Controlson Page 12).  
Flexible Buttons  
All flexible buttons must be programmed for your telephone in system programming  
and vary for individual telephones. If a button does not appear on your display or  
telephone keystrip label, see your System Administrator for button assignments.  
Line Buttons  
You may have buttons designated as /LQH and/or 3RROHGꢀ/LQHꢀ*US which enable  
you to directly access outside Central Office (CO) lines. 3RROHGꢀ/LQHꢀ*US enables  
you to access available CO Lines from a group of lines appearing under one button.  
If your telephone does not have a /LQH or 3RROHGꢀ/LQHꢀ*US button and you want to  
access outside CO lines, you can use access codes. For a listing of these codes, see  
Access Codeson Page 133.  
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The Grand Tour  
Buttons  
Directory Number [DN] Buttons  
The [DN] buttons consist of: [PDNs], [SDNs], and [PhDNs]. They are used to initiate  
or answer a call and are known as your extension or intercom number(s). You can  
have multiple [DN] buttons on your telephone (see Figure 2), including [DNs]  
belonging to another telephone, [SDNs].  
Incoming calls ring your telephones [PDNs] from the top down. For example,  
incoming calls to Station 10s [PDNs] first ring the 10-1button, then 10-2,and  
finally 10-3.Your [PDN] is considered busy only when all of the [PDNs] are being  
used by your telephone or other telephones, and/or when your telephone is on any type  
of CO Line or [DN] call.  
If you have an LCD telephone, you can find out the actual  
Directory Number of a [DN] button by pressing the [DN] you  
want to display and dialing ꢂꢅꢆꢄ. The number (ꢇꢈꢆ)  
displays.  
DN = 210  
Table 2  
Directory Button Definitions  
Button  
Definitions  
Press to answer a call to the Primary Directory Number or to initiate a  
phone call. The [PDN] is specifically your Extension Number or Intercom  
Number. Your telephone can have up to four [PDN] buttons with your  
number. You can set Call Forward and Voice Mail ID code for your [PDN].  
[PDN]  
Primary Directory  
Number  
[SDN]  
Secondary Directory  
Number  
A [PDN] of another telephone which appears on your telephone is  
considered a [SDN]. You cannot set Call Forward and Voice Mail ID code  
for [SDNs] on your telephone.  
Up to eight Phantom Directory Numbers can be dedicated to a station or  
shared by a group of stations. One example of a Phantom Directory  
Number application is when it is used as a common phone number for an  
entire department. For instance, when the [PhDN] appears on a group of  
telephones, such as the Sales Department, it will ring on all of the  
telephones of the group when it is called. You can only set Call Forward  
and Voice Mail ID code for [PhDNs] that are owned by your telephone. You  
can have a separate message waiting button and mailbox for up to four  
[PhDNs] on your telephone.  
[PhDN]  
Phantom Directory  
Number  
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The Grand Tour  
Buttons  
54  
58  
51  
Phantom Directory Numbers  
[PhDNs]  
51  
MW/50  
50  
50  
11-1  
11-2  
10-1  
10-1  
10-2  
10-3  
Secondary Directory Numbers  
[SDNs] of Station 11  
Calls to Station 11 can be originated  
or answered by Station 10 by  
pressing the 11-1 or 11-2 button.  
10-2  
10-3  
11-1  
11-2  
Station 10's Primary Directory  
Numbers [PDNs]  
Station 10  
Station 11  
Figure 2  
Multiple Directory Numbers Example  
Feature Buttons  
Preprogrammed feature buttons can be assigned to your telephone and vary for  
individual telephones. See Table 18 on Page 139 for a list of all the possible feature  
buttons.  
If a button does not appear on your display or telephone keystrip label, see your  
System Administrator for button assignments.  
If your telephone has not been programmed for a 6SHHGꢀ'LDO button, you can  
substitute the  
key in any of the procedures that appear in this guide.  
ꢀꢉꢀ  
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The Grand Tour  
LCD  
LCD  
In its idle state, the 32-character LCD feature on your digital telephone gives you an  
accurate desk clock and calendar combination. When you have an outside call in  
progress, an elapsed time display gives a constant reminder of the call duration.  
Alphanumeric messaging capability is also provided (see Messages, Memos, and  
Name Displayon Page 101). All display functions occur automatically as call  
processing proceeds.  
A +next to the LCD readout (sample shown at right) on  
CF-A 201-203+  
your telephone indicates there is more data in memory. Press  
6FUROO to advance through the information. Press 3DJH to  
switch from the CF display to the User Name display.  
JAN 01 TUE 12: 19  
All LCD examples in this user guide are shown with Soft Keys turned OFF. If your  
telephone has Soft Keys turned ON, the displays may be different (e.g., the  
information on rows 1 and 2 is reversed), but they still enable you to follow the steps  
in this guide.  
LCD Buttons  
There are two sets of buttons available with the LCD, Control and Soft Key (see  
Figure 3). The Control buttons consist of the Mode, Page and Scroll functions, while  
the Soft Keys offer access to frequently-used features that appear as abbreviated  
prompts above the Control buttons.  
Soft Key Prompts  
TRNS  
Mode  
CONF  
Page  
PGE  
Scroll  
Soft Key and Control Buttons  
0622  
Figure 3  
LCD Buttons (with sample Soft Keys)  
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The Grand Tour  
LED Indicators  
Both sets of buttons cannot be active at the same time.  
o
Soft Keys are active when the Soft Keys are turned on and the telephone is active  
(on a call).  
o
Control buttons are active when the Soft Keys are turned off and/or the telephone  
is idle.  
(See Chapter 3 LCD Operation for an explanation of how to use these buttons.)  
LED Indicators  
Each line and feature button has a LED next to it which indicates the status of the line  
or feature associated with the button.  
Line LEDs light red or green and flash at varying rates to indicate call status (see  
Table 3).  
Table 3  
LED Indicators  
Your Station (Green)  
Interval Rates  
Other Station (Red)  
Use  
Line or [DN] In-Use  
(access outside line)  
2 seconds on, 1/8 second off  
1/8 second ON/OFF  
steady  
Incoming Call  
(while ringing)  
1 second on at 10 pulses/second  
1 second OFF  
one second ON/OFF  
1/2 second ON/OFF  
Hold (outside line)  
4 pulses/second for 1/8 second  
ON/OFF  
If using 3RROHGꢀ/LQH*US, the hold  
indication is only at the station that  
places the call on hold.  
Hold Consultation  
(during consultation/transfer to another 10 pulses/second  
station)  
steady  
steady  
flashes  
Hold Exclusive (outside line)  
10 pulses/second  
Hold Recall  
(when held call recalls your idle  
station)  
1 second at 2 pulses/second,  
1 second at 10 pulses/second  
10  
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The Grand Tour  
On-hook/Off-hook  
Table 3  
LED Indicators (continued)  
Your Station (Green)  
Interval Rates  
Other Station (Red)  
Use  
1 second at 2 pulses/second, 1  
second at 10 pulses/second  
Hold Exclusive Recall  
steady  
Internal Call  
(while station ringing)  
Your [PDN] flashes 10 pulses/  
second1 second off  
[SDN] red flashing or  
green ringing  
Busy Station Transfer  
(outside call transferred to your busy  
station from a designated station or  
AA)  
4 pulses/second, 1/8 second ON/ 3/4 second on, 1/8  
OFF  
second OFF  
After disconnecting first call...  
Alert Signal  
10 pulses/second  
.5 seconds  
2 pulses/second  
4 seconds  
steady  
Conference  
10 pulses/second  
On-hook/Off-hook  
Some procedures in this user guide instruct you to perform a step while on-hookor  
off-hook.These terms refer to the position of the handset. Off-hookindicates that  
the handset should be lifted off of the telephone cradle. On-hookindicates that the  
handset should remain in the cradle and should not be lifted.  
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The Grand Tour  
Volume Controls  
Volume Controls  
Your telephone has a volume increase and decrease button for controlling speaker and  
handset volume levels.  
You must hold down either button (9RO L/9RO M) for at least 1/8 second for any  
volume change to occur. If you continually hold down either button, the volume  
continually changes about every half second until the level limit is reached.You hear  
ring tone as long as you press a Volume button when your telephone is idle.  
The method for changing feature volume varies. Some features can be adjusted using  
only the 9RO L/9RO M (see Table 4) and others require additional buttons (see Table 5  
on Page 13).  
Table 4  
Using only Vol L/Vol M  
Phone  
Status  
Feature  
Comments  
Ring Tone Volume/Incoming  
Handsfree Answerback and  
Speaker OCA  
Adjusting the ring tone volume also changes the volume  
level of incoming Handsfree Answerback and Speaker  
OCA calls before they are answered by pressing a [DN].  
On-hook,  
Idle  
After a call is terminated and the handset is on-hook, the  
volume level returns to the originallevel for the next call.  
This originallevel can be adjusted to higher/lower in  
system programming.  
Handset Receiver  
Off-hook  
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The Grand Tour  
Volume Controls  
Table 5  
Using Vol L/Vol M with Other Buttons  
Phone  
Status  
Feature  
Press  
Comments  
The Mic LED flashes about six times  
while setting the sensitivity. When the  
While pressing,  
On-hook/ hold 0LF and 9ROꢀ microphone is set for the lowest or  
Off-hook Lꢁ9ROꢀM for three normal sensitivity, the Mic LED lights  
Microphone Sensitivity  
seconds.  
steady when the telephone is busy on a  
speakerphone call.  
While pressing,  
hold 5HGLDO and  
9ROꢀL  
On-hook/  
Off-hook  
The tones are received over the  
handset/headset and speaker.  
Handset/Headset Call  
Waiting Tone  
While pressing,  
hold 5HGLDO and  
9ROꢀM  
On-hook/  
Off-hook  
The tones are received over the  
speaker.  
Muted Tone Burst  
[DN] followed byꢀ  
On-hook ꢂꢊꢈꢆꢈ then  
You hear the muted tone for 15 seconds  
or until disconnected by pressing 6SNU.  
Tone sent for Busy or DND  
Override, Call Transfer  
with Camp-on, etc.  
9ROL/9ROM  
Your phone rings for 15 seconds or until  
disconnected by pressing 6SNU.  
Enables you to check if you can hear  
ringing at a distance from your  
telephone.  
Ringing, Handsfree  
Answerback, and Speaker  
OCA.  
ꢂꢊꢈꢆꢇ followed  
On-hook  
by 9ROL/9ROM  
After you press a [DN], you hear dial  
tone.  
On-hook, [DN] followed by  
Speaker  
idle  
9ROL/9ROꢀM  
Adjusts Internal and CO Dial Tone,  
Background Music.  
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The Grand Tour  
Volume Controls  
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Features  
2
This chapter lists all the digital telephone features in alphabetical order beginning on  
Page 20. These features can be performed on 2000-series digital telephones equipped  
with or without LCDs. Features which require a telephone equipped with a  
speakerphone are noted.  
Before You Begin  
If you are a new user of the Strata DK digital telephone, you need to find out if your  
telephone has been set up for Automatic Line Selection and Ringing Line Preference.  
You will also need to know if your telephone has tone or voice first signaling when  
you receive an internal call:  
o
Tone Signaling rings.  
o
Voice First Signaling does not ring; instead you hear a long tone, then the callers  
voice.  
Each of these features are enabled in system programming and determine how you  
will make and answer calls on your telephone.  
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Features  
Before You Begin  
Automatic Line Selection  
You have Automatic Line Selection, if you hear dial tone and  
NO. 201  
the [DN], Line, or Pooled Line Grp LED lights steady green.  
The LCD displays the station number (201) and the seized CO  
line (sample shown at right).  
USING LINE 11  
Lift the handset or press 6SNU.  
You do not have Automatic Line Selection, if you hear silence.  
Press an available [DN] or /LQH before dialing.  
Ringing Line Preference  
You have Ringing Line Preference, if you can answer a line ringing your station by  
lifting the handset or pressing 6SNU. You do not have Ringing Line Preference, if you  
have to press the button associated with the ringing call (flashing LED) to answer the  
call.  
If your telephone does not have Automatic Line Selection, press the flashing [DN] or  
/LQH first, before using the handset or 6SNU.  
Signaling  
If you hear a long tone, followed by a callers voice, you have Voice First Signaling.  
Talk in the direction of your telephone  
...or answer the call as you normally would using either the handset or 6SNU.  
If you hear successive ring tones, you have Tone First Signaling.  
Lift the handset or press 6SNU.  
Note You can change to the alternate signaling method when making a call on a  
call-by-call basis by pressing after dialing an internal telephone number.  
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Features  
Quick Reference  
Quick Reference  
The following is a quick reference chart for using your telephones standard features.  
Making an Internal Call  
1. Lift the handset or  
press 6SNU  
...or if you do not  
have Automatic Line  
Selection, press a  
[DN].  
2. Dial a directory  
NO. 203  
201  
number (201).  
3. When finished with  
the call, hang up or  
press 6SNU.  
Making an Outside Call  
1. Lift the handset or  
NO. 203  
USING LINE 6  
press 6SNU  
...or if you do not  
have Automatic Line  
Selection, you must  
also:  
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Features  
Quick Reference  
press /LQH  
...or 3RROHGꢀ/LQHꢀ  
*US  
...or [DN], then enter  
a CO line or line  
group access code  
(see CO Line Access  
Codeson Page 133).  
2. Dial the telephone  
number.  
The LED flashes green and  
the digits are displayed as you  
dial.  
NO. 203  
5551374  
The display automatically  
changes from dialed number  
to elapsed time after a  
programmed period. After  
you hang up, elapsed time is  
displayed for 15 seconds and  
then changes to date/time  
display.  
NO. 203  
00: 13: 23  
3. When finished with  
the call, hang up or  
press 6SNU.  
Making an Outside Call to an ISDN Trunk  
1. Access an outside CO  
line  
2. Dial the number.  
3. Press 6WDUW.  
The dialed digits will not be sent until you press this  
button or until the timer expires. See ISDN Outgoing  
Callingon Page 56 for more information on ISDN  
calls.  
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Features  
Quick Reference  
On-Hook Dialing  
1. Press 6SNUꢀ(if you  
have Automatic line  
selection).  
2. Access an outside line  
and dial a telephone  
number.  
3. Lift the handset when Note If you have a full speakerphone, you do not  
the called party  
answers.  
have to lift the handset.  
4. When finished with  
the call, hang up or  
press 6SNU.  
Answering Calls  
When you receive an incoming call, the LCD displays either  
the CO line (10)  
NO. 203  
LINE 10 RINGING  
... or the stations [PDN] (210).  
NO. 203  
210 CALLING  
Lift the handset or  
The green LED changes from incoming call rate to the  
in-use rate. Your LCD displays the answered line.  
press 6SNU  
...or if you do not  
For information on Caller ID/ANI/DNIS LCD displays  
for incoming calls, see Chapter 3 LCD Operation.  
have Ringing Line  
Preference, press the  
flashing [DN], /LQH,  
or 3RROHG/LQH*US  
and lift the handset.  
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Features  
Account Code Calls  
Incoming Call Notification  
Muted ringing while you are on a call indicates an incoming call. If another call comes  
in during the first call, release, transfer, or place the call on hold, then answer the  
second call.  
Press 5HOHDVHꢀDQGꢀ$QV  
...or hold down the hookswitch for about one second.  
Account Code Calls  
Entered before or after a call, Account Codes (i.e., Forced, Voluntary) can be used for  
a variety of reasons including billing, tracking, and line restriction applications.  
Account Codes are recorded by the system and can, along with the details of the calls,  
be printed on a Station Message Detail Recording (SMDR) report.  
Forced Account Codes (Verified/Non-Verified)  
Some applications require you enter an Account Code, called a Forced Account Code,  
before dialing a telephone number.  
If the system is set for Verified Account Codes, station users must enter specific codes  
when entering the Forced Account Code(s) or the call does not execute. Verified  
Account Codes are established in system programming or by designated stations.  
To dial using a Forced Account Code Emergency Override of Forced Account Codes  
You can bypass Forced Account Code requirements with three emergency numbers,  
including 911. See your System Administrator for these numbers:  
1) 911  
2)  
_______ 3)  
_______  
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Features  
Account Code Calls  
Voluntary Account Codes (Verified/Non-Verified)  
Voluntary Account Codes are usually optional. They can be entered after accessing a  
CO line or during a call, to keep track of the call for client billing purposes.  
An exception is a Voluntary Account Code which is required to change the Toll  
Restriction classification of your station. The code gives you access to telephone  
numbers outside your usual dialing area and must be entered prior to dialing the  
telephone number. As an example, if your station is restricted to local area calls, you  
can make out-of-state calls by using a Voluntary Account Code set in system  
programming.  
If the system is set for Verified Account Codes, station users must enter specific codes  
when entering the Voluntary Account Code(s) or the code is not validated for the  
SMDR call report.  
To dial using a Voluntary Account Code  
1. After accessing a CO Your conversation is not  
NO. 204  
ENTER ACCT CODE  
line, press $FFRXQWꢀ interrupted.  
&RGH  
Note If the Voluntary  
...or 6SHHGꢀ'LDOꢀ+  
ꢃꢆ  
Account Code is not  
required to dial out,  
the account code can  
be entered during a  
call.  
...or  
ꢃꢆ if your  
telephone does not  
have a speed dial  
button.  
2. Enter the Account  
Code.  
When your station is set for  
Verified Account Codes, you  
hear a half second  
NO. 204  
CODE VERIFIED  
confirmation tone if the code  
is valid.  
The outside party is not able to hear any tones (e.g.,  
confirmation tones) when the Account Code digits are  
being entered. If your station is programmed not to  
verify Account Codes, you do not hear a confirmation  
tone.  
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Features  
Alarm Reset  
If the code is invalid, you hear  
two short tones.  
NO. 204  
CODE NOT VALID  
3. Dial another account  
code by repeating  
Steps 1 and 2.  
The last code entered is recorded.  
4. Dial a telephone  
number.  
Any digits dialed after the code is entered in Step 2 is  
treated as part of a telephone number.  
Alarm Reset  
Your Strata DK system can be connected to a facility alarm system. All telephones  
produce a startling tone whenever this alarm is activated.  
To reset the alarm  
Press $ODUPꢀ5HVHW.  
Alert Signaling  
Alert Signaling enables you to send an alert sound to a predesignated (partner) station  
by pressing a single button. This feature is based on the buzzkey, where, for  
example, a manager might alert his/her administrative assistant to enter the office.  
You can have as many as four $OHUWꢀ6LJQDO(s) to send or receive an Alert Signal to/  
from other telephones. An Alert Signal is sent even if the alerted telephone is busy  
(on/off-hook) or in the DND or Call Forward mode.  
To send an Alert Signal  
Press $OHUWꢀ6LJQDO. An alert tone sounds at the designated station.  
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Features  
Attendant Console Calling  
Attendant Console Calling  
Up to four Attendant Consoles can be installed per system. There can be up to three  
ways to call the Attendant Console, depending upon system programming.  
To call any attendant console  
Press a [DN] + .  
The call rings the Attendant Consolesꢀꢆ button. Dialꢀ  
calls rotate between the consoles if more than one  
console is installed.  
To call a specific console  
Press a [DN] + the  
The call rings the consoles ,Qꢋ'1 (incoming [DN]  
button). Your System Administrator can provide the  
Attendant Console(s) ,Qꢋ'1s.  
consoles [DN].  
To call all consoles for an emergency  
Press a [DN] + the  
emergency access  
code ꢂꢅꢆꢆ.  
The call rings the (PJU button on all attendant  
consoles.  
Automatic Busy Redial (ABR)  
After reaching a busy outside number, you can activate ABR so that the Strata DK  
system automatically redials the number at regular intervals. If the system redials an  
outside number that is still busy, ABR resets and tries again. This feature may not be  
allowed on some (or all) lines in your systemdepending on the telephone line type  
connected.  
ABR is not attempted while your station is busy, but continues  
to time-out. The system inserts a pause (P) on your LCD  
NO. 202  
P555 3700  
before redialing the number.  
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Features  
Automatic Busy Redial (ABR)  
To activate ABR  
1. When you reach a  
The LED flashes red.  
busy number, press  
$XWRꢀ%XV\ꢀ5HGLDO  
...or &QIꢁ7UQ + ꢂꢅꢅ. You hear confirmation tone.  
2. Hang up  
NO. 202  
ABR SET  
...or press 6SNU.  
3. The system redials,  
up to 15 times, every  
30 or 60 seconds  
(depending on system  
programming).  
4. Your telephone  
receives ring tone,  
when ABR dials the  
number and it is  
available.  
The [DN] or Line and Spkr LEDs flash green.  
5. Lift the handset or  
press 6SNU and wait  
for the party to  
answer.  
If you do not pick up the handset or press 6SNU within  
30 seconds after a connection is made, you hear a  
muted ring for another 30 seconds, then the call  
disconnects.  
To cancel ABR  
Press $XWRꢀ%XV\ꢀ5HGLDO  
...or [DN] + ꢂꢅꢅ.  
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Features  
Automatic Callback (ACB)  
Automatic Callback (ACB)  
After reaching a busy/DND station, you can set ACB to have the system call you back  
when the called station becomes available. You can also set ACB to place you in a  
queue for an available CO line, if you reach a line group in which all lines are busy.  
To set ACB  
1. After reaching either  
You hear busy tone, followed  
by dial tone (two secs.), then  
busy tone.  
NO. 204  
INT 210 ACB SET  
a busy/DND station  
or CO line, press  
$XWRꢀ&DOOEDFN  
When you set ACB at a busy  
station, its number (210)  
displays.  
...or .  
When you set ACB at a busy  
line group, its access code  
number (801) is displayed.  
NO. 204  
INT 801 ACB SET  
2. Hang up  
You can make other calls while waiting for the called  
station/line to become available.  
...or press 6SNU.  
3. Your telephone rings  
For busy/DND station: the  
NO. 204  
at a fast rate when the [DN] LED flashes green  
210 ACB  
called station or CO  
line becomes idle.  
(incoming call). The station  
number you called (210)  
displays.  
For busy CO line: the [DN]  
LED from which you  
NO. 204  
LINE 3 ACB  
attempted to first access the  
line flashes red (incoming call  
rate). The seized lines  
number (3) displays.  
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Features  
Automatic Hold  
4. Answer within three  
After you answer, you hear a single tone, and the LED  
flashes green (in-use).  
rings to prevent the  
callback from being  
cancelled.  
If you hear a busy tone after answering a callback, the  
called party is already on another call or the line has  
already been seized or has received an incoming call.  
Your request is not cancelled. You will be called again  
the next time a line becomes idle.  
5. If you were  
If the original call was made using LCR, the telephone  
attempting to make an number is automatically dialed.  
outside call and did  
not use LCR, you  
must now redial the  
telephone number.  
To cancel ACB (to busy or DND station)  
Press $XWRꢀ&DOOEDFN or [DN] + ꢂꢅꢌ.  
Automatic Hold  
Automatic Hold enables you to automatically place a call on hold by pressing another  
outside /LQH or a [DN] buttonthere is no need to press +ROG. You can also switch  
between calls without having to press +ROG. Your telephone must be programmed for  
this feature, otherwise existing calls drop if you do not press +ROG before answering  
or making another call.  
To use Automatic Hold  
While on a call, press another /LQH or [DN] to receive/originate a new call. The  
LED of the accessed line flashes (in-use). The first call is put on hold and the LED  
flashes (on-hold).  
To switch between calls  
Press /LQH or [DN] of the held call. The LED of the line just accessed flashes (in-  
use). The LED of the Line or [DN] placed on hold flashes (on-hold).  
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Features  
BGM Over Telephone Speakers  
BGM Over Telephone Speakers  
BGM over external speakers is controlled by the System Administrator. If BGM is  
enabled, you can turn it ON/OFF for your individual station speaker.  
To enable/cancel BGM on your telephone speaker  
Press 7HOꢀ6HWꢀ0XVLFꢀto toggle BGM ON/OFF.  
...or press a [DN] + ꢂꢅꢍꢈ + 6SNU to turn BGM ON and press a [DN] + ꢂꢅꢍꢆ +  
6SNU to turn it OFF (ignore busy tone after dialing ꢂꢅꢍꢈ and ꢂꢅꢍꢆ).  
Call Forward  
If your telephone has more than one [DN], you can assign Call Forward destinations  
for each [DN] on your telephone (up to one [PDN] and eight [PhDNs]. Each [DN] can  
be independently set for a different Call Forward feature. Call Forward must be set  
before the call is received and has priority over the Station Hunt feature.  
To set call forward from a [PDN] or [PhDN]:  
o
You must set the call forward from your telephone.  
o
Your telephone must be programmed as the owner of the [PDN] or [PhDN].  
Note If you hear a re-order tone when following any of the Call Forward steps, your  
telephone is not the owner of the [PDN]/[PhDN].  
If Call Forward is set, the following calls to your station forward (except in Call  
Forward-External mode):  
o
o
o
o
Internal calls (Handsfree and OCA calls optionally may or may not)  
Auto Attendant calls  
CO lines calls that ring only your station  
Transferred CO line or station calls  
CO lines that ring more than one station do not forward.  
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Features  
Call Forward  
Call Forward Modes  
You can set your telephone [PDNs] or [PhDNs] for a variety of Call Forward modes:  
o
Call ForwardAll Calls forwards all calls immediately; your telephone does not  
ring when called.  
o
Call ForwardBusy forwards calls immediately when your station, [PDN], or  
[PhDN] is busy or in the DND mode.  
o
o
On tone-firstsystems, if your [PDN] appears on more than one button on  
buttons are in use; if there is an idle [PDN], it flashes or rings when called.  
On voice-firstsystems, Call Forward Busy forwards all calls any time your  
telephone is in use.  
Note Call Forward-All Calls, Call Forward-Busy, Call Forward Busy-No Answer,  
and Call Forward-No Answer can be set with the touch of one button. See  
Feature Access Codeson Page 73.  
o
Call ForwardNo Answer forwards all calls to your station if you fail to answer  
within a designated time (set by you when you enable the feature). Your station  
can be programmed to bypass Call Forward-No Answer when receiving Voice  
First (handsfree) calls. Callers can activate voice first or OCA by dialing during  
their voice announcement.  
o
Call ForwardBusy/No Answer forwards all calls to your station immediately  
whenever you are busy, in the DND mode, or after ringing and you do not answer  
the call within a designated time (set by you when you enable the feature). Your  
station can be programmed to bypass Call Forward/No Answer when receiving  
Voice First (handsfree) calls. Callers can activate ringing and Call Forward by  
dialing during their voice announcement.  
o
On tone-firstsystems, if your [PDN] appears on more than one button on  
your telephone, Call Forward Busy forwards calls only when all [PDN]  
buttons are in use; if there is an idle [PDN], it flashes or rings when called.  
o
On voice-firstsystems, Call Forward Busy forwards all calls any time your  
telephone is in use and/or any time all of your [PDNs] are in use by other  
telephones.  
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Features  
Call Forward  
o
o
Call ForwardFixed forwards immediately to a station or voice mail device set  
in system programming all internal, private or DID CO line calls to your station.  
Your station does not ring when called. Your station must be assigned with the  
&DOOꢀ)RUZDUGꢀWRꢎ button in system programming to activate this feature.  
Call ForwardExternal forwards new incoming calls directed to your [PDN] to  
a destination outside of the system. [PhDNs] assigned to your telephone do not  
call forward to external destinations. Internal calls and transferred calls to your  
[PDN] also do not forward to external destinations.  
Only incoming calls over CO lines dedicated to immediately ring your [PDN], the  
private CO /LQH button, and/or DID line, call forward externally. Any of the other  
Call Forward modes can be set for your [PDNs] or [PhDNs] simultaneously with  
Call Forward-External.  
Using Call Forward Buttons  
If your telephone has been system programmed for a Call Forward button, you can use  
one of the following Call Forward buttons to set the feature for a [PDN]: &DOOꢀ)UZGꢀ  
$OOꢀ&DOOV, &DOOꢀ)UZGꢀ%XV\, &DOOꢀ)UZGꢀ1Rꢀ$QVZHU, &DOOꢀ)UZGꢀ%XV\ꢁ1$QV,  
&DOOꢀ)RUZDUGꢀ([WHUQDO, and &DOOꢀ)RUZDUGꢀWRꢎꢀ(Call ForwardFixed feature).  
Using Access Codes  
If your telephone has not been programmed for Call Forward buttons or you are  
forwarding a [PhDN], you must use access codes to set the Call Forward feature.  
LCD Telephones  
The LCD on your telephone provides you with call forwarding information.  
Make CF Call  
When you call a [DN] that is forwarded [203], the [DN] you  
called is shown first.  
NO. 201  
203  
The display changes to the [DN] where your call forwarded  
(210).  
NO. 201  
210  
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Features  
Call Forward  
Receive CF Call  
When a call is forwarded to your [DN] (210), the calling [DN]  
(205) is displayed on the left and the [DN] called is displayed  
NO. 201  
205 CALL 203  
on the right [203].  
Note The LCD examples shown in the following sections are identical to those on  
your telephones LCD. At times, the entries on the display will scroll off the  
LCD and only portions of the entries will remain.  
Call ForwardAll Calls  
1. Press &DOOꢀ)UZGꢀ$OOꢀ The LED flashes red.  
NO. 201  
CALL FORWARD TO  
&DOOV  
...or [PDN]/[PhDN] + You hear confirmation tone  
ꢂꢊꢆꢈ.  
after ꢂꢊꢆꢈ is dialed.  
2. Enter the destination  
[DN].  
NO. 201  
CALL FORWARD TO 203  
3. Press &DOOꢀ)UZGꢀ$OOꢀ The LED lights steady red  
CF-A 201-203  
JAN 01 TUE 12: 19  
&DOOV  
and calls forward to the stored  
directory number [203].  
...or 6SNU (if access  
code used).  
To cancel a Call ForwardAll Calls  
Press &DOOꢀ)UZGꢀ$OOꢀ&DOOV + 6SNU  
...or [PDN] + ꢂꢊꢆꢈ + 6SNU.  
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Features  
Call Forward  
Call ForwardBusy  
1. Press &DOOꢀ)UZGꢀ  
The LED flashes red.  
NO. 201  
CALL FORWARD TO  
%XV\  
You hear confirmation tone  
...or [PDN]/[PhDN] + after ꢂꢊꢆꢇ is dialed.  
ꢂꢊꢆꢇ.  
2. Enter the destination  
[DN].  
NO. 201  
CALL FORWARD TO 203  
3. Press &DOOꢀ)UZGꢀ  
The LED lights steady red  
and calls forward to the stored  
directory number [203].  
CF-B 201-203  
JAN 01 TUE 12: 19  
%XV\  
...or 6SNU (if access  
code used).  
To cancel a Call ForwardBusy  
Press &DOOꢀ)UZGꢀ%XV\ + 6SNU  
...or [PDN] + ꢂꢊꢆꢇ + 6SNU.  
Call ForwardNo Answer  
1. Press &DOOꢀ)UZGꢀ1Rꢀ The LED flashes red.  
NO. 201  
CALL FORWARD TO  
$QVZHU  
You hear confirmation tone  
...or [PDN]/[PhDN] + after ꢂꢊꢆꢌ is dialed.  
ꢂꢊꢆꢌ.  
2. Enter the destination  
[DN].  
NO. 201  
ALL FORWARD TO 203  
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Features  
Call Forward  
3. Press 6SHHGꢀ'LDO.  
The pre-set time delay for  
calls forwarding is 12  
seconds.  
NO. 201  
ALL FORWARD TO 203*  
Note Skip this step, if  
you pressed &DOOꢀ  
)UZGꢀ1Rꢀ  
$QVZHU in  
Step 1.  
4. Enter the time delay  
The LCD displays the amount  
of time entered (16).  
NO. 201  
L FORWARD TO 203*16  
(ꢆꢍaꢊꢆ) seconds.  
Note Skip this step if  
you do not want  
to change the  
time.  
5. Press &DOOꢀ)UZGꢀ1Rꢀ The LED lights steady red  
CF-NA 201-203  
JAN 01 TUE 12: 19  
$QVZHU  
and calls forward to the stored  
directory number [203].  
...or 5HGLDO, then  
6SNU (if access code  
was used in Step 1).  
To cancel a Call ForwardNo Answer  
Press &DOOꢀ)UZGꢀ1Rꢀ$QVZHU + 6SNU  
...or [PDN] + ꢂꢊꢆꢌ + 6SNU.  
Call ForwardBusy/No Answer  
1. Press &DOOꢀ)UZGꢀ  
The LED flashes red.  
You hear confirmation tone  
NO. 201  
CALL FORWARD TO  
%XV\ꢁ1$QV  
...or [PDN]/[PhDN] + after ꢂꢊꢆꢅ is dialed.  
ꢂꢊꢆꢅ.  
2. Enter the destination  
[DN].  
NO. 201  
ALL FORWARD TO 203  
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Features  
Call Forward  
3. Press 6SHHGꢀ'LDO.  
The pre-set time delay for  
calls to ring before  
NO. 201  
ALL FORWARD TO 203*  
Note Skip this step, if  
you pressed &DOOꢀ  
)UZGꢀ%XV\ꢁ  
forwarding is 12 seconds.  
1$QV in Step 1.  
4. Enter the time delay  
The LCD displays the amount  
of time entered (16).  
NO. 201  
L FORWARD TO 203*16  
(ꢆꢍaꢊꢆ) seconds.  
Note Skip this step, if  
you do not want  
to change the  
time.  
5. Press &DOOꢀ)UZGꢀ1Rꢀ The LED lights steady red  
CF-BN 201-203  
JAN 01 TUE 12: 19  
$QVZHU  
and calls forward to the stored  
directory number [203].  
...or 5HGLDO, then  
6SNU (if access code  
used in Step 1).  
To cancel a Call ForwardBusy/No Answer  
Press &DOOꢀ)UZGꢀ%XV\ꢁ1$QV + 6SNU  
...or [PDN] + ꢂꢊꢆꢅ + 6SNU.  
Call ForwardFixed  
Press &DOOꢀ)UZGꢀWRꢎ. The LED lights steady red and all calls forward to a station  
[PDN] or voice mail device set in system programming.  
...or press &DOOꢀ)UZGꢀWRꢎ a second time to cancel the feature.  
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Features  
Call Forward  
Call ForwardExternal  
1. Store the destination  
number at Station  
This feature enables you to forward new incoming  
calls directed to your [PDN] to a destination outside of  
the system. [PhDNs] assigned to your telephone do not  
Speed Dial location  
Code 49 (RCTUA, B, Call Forward to an external destination. Internal calls  
C/D processors) or  
location 139  
(RCTUE/F  
and transferred calls to your [PDN] do not forward to  
external destinations.  
Only incoming calls over CO lines dedicated to  
immediately ring on your [PDN], private CO /LQH  
button, and/or Direct In Dial line calls forward. Any of  
the other Call Forward modes can be set for your  
[PDNs] or [PhDNs] simultaneously with Call  
Forward-External.  
processors).  
Only perform Step 1  
the first time Call  
Forward-External is  
set or when you  
change the  
Use the Speed Dial storage procedures detailed on  
Page 70. When forwarding to an outside destination  
include the CO Line (or CO Line group) access code  
before the telephone number.  
destination. It is not  
necessary to store the  
destination each time;  
it remains in system  
memory.  
Example: 8015833700  
801 = CO Line access code  
5833700 = Telephone number  
See Table 13 on Page 134 for CO Line/Line Group  
access codes. The LCR access code 9cannot be  
used.  
2. To set CF-External,  
press &DOOꢀ)UZGꢀ  
([WHUQDO  
Incoming calls forward to the destination stored at  
Station Speed Dial Location 49.  
...or the [PDN] +  
ꢂꢊꢄꢆ.  
To cancel a Call ForwardExternal  
Press &DOOꢀ)UZGꢀ([WHUQDO  
...or [PDN] + ꢂꢊꢄꢆ + 6SNU.  
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Features  
Call Forward  
Remote Destination Change  
If Call Forward-External mode is set at your station, you can change the forwarding  
destination from a telephone outside of the system.  
To change the destination number  
1. Call into the DK  
You hear ringback tone signal, then internal dial tone  
system over a CO line for 10 seconds.  
programmed for the  
Try again if you hear busy tone.  
DISA feature.  
Note See the System Administrator for DISA  
telephone numbers.  
2. After you receive dial You hear a confirmation tone.  
tone, press ꢂꢊꢄꢆ then  
dial your [PDN].  
If a number is not dialed, the system automatically  
makes the DISA CO line ring as a normal incoming  
call. Then, if the call is not answered within 15  
seconds after the ringing starts, it disconnects.  
3. Enter the Remote Call You hear a confirmation tone. See the System  
Forward-External  
security code.  
Administrator for the security code which is assigned  
to your telephone in system programming.  
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Features  
Call Park Orbits  
4. Enter the new  
destination number.  
You can enter an  
internal number,  
Voice Mail number  
or, a CO line access  
telephone number.  
With some systems,  
you can dial a line  
group code instead of  
a CO line number  
access code. (Table 13  
on Page 134 for  
access code  
information.)  
5. Press .  
You hear a confirmation tone.  
Call Park Orbits  
The Call Park feature enables you to hold a call temporarily in an orbit (the area where  
the call is held). Anyone can retriev6e the call from the orbit using the same or a  
different station. There are 20 General Park Orbits for the system and 1 Personal Park  
Orbit for each station.  
Once you have parked a call in an orbit, you can:  
o
o
o
Hang up and retrieve the parked call at a later time  
Originate another call  
Access a voice paging device to announce the parked call for pickup from another  
station  
If you park a call and it is not retrieved the following occurs:  
o
If your station is idle when the system Call Park recall timer expires, the parked  
call automatically recalls to your station.  
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Features  
Call Park Orbits  
o
If your station is busy, the parked call camps-on.  
If you have an LCD telephone, you can let the system automatically select an  
available orbit number which displays on your LCD. To monitor the calls parked at  
your station, see Call Park Orbit List Displayon Page 99.  
To park a call  
1. While on a call, press The LED flashes green  
ENTER ORBIT NO  
RTRN  
3DUNꢀLQꢀ2UELW  
(consultation-hold).  
...or &QIꢁ7UQ +  
ꢂꢌꢌꢇ.  
2. Enter a General Orbit The call is parked and the CO  
Number (ꢏꢆꢆ~ꢏꢈꢏ)  
or a valid [PDN]  
line flashes (Hold), or the  
[DN] LED turns OFF.  
...or if you have an  
LCD, press ꢏꢏꢏ.  
The system parks the call on the lowest vacant Orbit  
Number.  
3. Hang up.  
The callers extension or Line  
number and the orbit number  
are shown.  
6793 PK ORBIT 900  
If the parked call is not  
LN 2 ORBIT 900  
retrieved within a specified  
time, the call rings back to  
your phone.  
When a parked call recalls  
L
2 PK ORBIT 900  
your phone, the LCD shows  
the line or [DN] that is  
recalling and the orbit  
number.  
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Features  
Call Park and Page  
To retrieve a parked call  
1. Press 3DUNꢀLQꢀ2UELW  
...or [DN] + ꢂꢌꢌꢇ.  
[DN] can be [PDN], [SDN] or [PhDN].  
2. Enter the Orbit  
Number where the  
The [DN] LED flashes at the in-use rate when the call  
is retrieved.  
Call Park and Page  
You can use the Park feature in conjunction with the Page feature. This operation can  
be programmed on a 6SHHGꢀ'LDO button for one-touch activation (See Feature  
Access Codeson Page 73.)  
To park and page a call  
1. While on a call, press The LED flashes green  
HOLD LINE 2  
ENTER ORBIT NO.  
3DUNꢀDQGꢀ3DJH  
(consultation-hold).  
...or &QIꢁ7UQ +  
ꢂꢌꢌꢈ.  
2. Enter a General Orbit The call is parked and the CO  
Number (ꢏꢆꢆ~ꢏꢈꢏ)  
or a valid [PDN]  
line flashes (Hold), or the  
[DN] LED turns OFF.  
...or if you have an  
LCD, press ꢏꢏꢏ.  
The system parks the call on the lowest vacant Orbit  
Number.  
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Features  
Call Park and Page  
3. Enter a [DN] or a  
Page Group or Zone  
access code (see  
Tables 14 and 15 on  
Page 135,  
After you enter an Orbit Number, a short burst of dial  
tone prompts you to enter the Page access code.  
The LCD shows the ꢏꢏꢏ  
Auto Park entry.  
HOLD LINE 2  
999  
respectively).  
The LCD shows the Line  
HOLD LINE 2  
being held and its orbit  
number. Example: Line 2 is  
held on orbit 900.  
L 2 ORBIT 900  
4. Make your  
announcement  
(include the Orbit  
Number).  
5. Hang up to free the  
paging device.  
If the parked call is not  
retrieved within a specified  
time, the call rings back to  
your phone.  
PARK ORBIT 900  
HOLD  
When a parked call recalls  
your phone, the LCD shows  
the line or [DN] that is  
recalling and the orbit  
number.  
L
2 PK ORBIT 900  
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Features  
Call Pickup  
Call Pickup  
You can pick up a call that is ringing another stations [PDN] or [PhDN], a call placed  
on hold at another station and other types of calls.  
When you pick up an internal call, the calling station [200]  
displays on the left and the called station [201] displays on the  
right.  
NO. 204  
200 CALL 201  
If your call is picked up by another station, the LCD shows  
that your call to station [200] was picked up by station [201].  
NO. 204  
200 PICKUP 201  
[DN] Pickup  
Picks up ringing or held Directory Numbers.  
Press [DN] + ꢂꢃꢂꢇ + [PDN] or [PhDN] that you want to pick up.  
Directed Call Pickup  
This feature enables you to pick up calls ringing in, or calls held at other stations.  
To use directed call pickup  
1. Press 'LUHFWHGꢀ  
The directed [PDN] is the Primary Directory Number  
of the station that has the ringing or held call that is to  
be picked up.  
3LFNXS  
...or [DN] + ꢂꢃ.  
2. Dial directed [PDN].  
If more than one call is on hold, the call on the  
telephones lowest button number is picked up.  
Ringing calls are picked up over held calls as a  
priority.  
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Features  
Call Pickup  
To pick up a ringing CO line in a tenant system  
Press 'LUHFWHGꢀ  
You are connected to a incoming CO line call for a  
Tenant Group (1~4).  
3LFNXSꢀꢈaꢅ  
...or [DN] + ꢂꢃꢏ.  
Notes  
G
In non-tenant systems, 'LUHFWHGꢀ3LFNXSꢈꢀpicks  
up any ringing CO line.  
G
This feature does not pickup held lines or  
transferred CO lines that are ringing; use Directed  
Call Pickup.  
Group Pickup  
Stations can be assigned in system programming to Pickup Groups. As many as 20  
groups can be created to enable you to easily pick up incoming (new or transferred) or  
internal calls that are ringing stations that are in your group or in other groups. This  
feature does not pickup held calls. You may belong to more than one group. See your  
System Administrator for group assignments.  
Calls Ringing Within Your Group  
Press *URXSꢀ3LFNXSꢀor a [DN] + ꢂꢃꢂꢌꢅ. You are connected to the call.  
Calls Ringing to Other Groups  
1. Press [DN].  
You hear dial tone.  
2. Enter ꢂꢃ, then the  
You are connected to the call. If the called station  
belongs to more than one group, any of the Group  
access code  
(ꢂꢌꢇꢆ~ꢂꢌꢌꢏ) of the Pickup codes associated with those groups pickup the  
group to which the  
station belongs.  
call.  
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Features  
Call Transfer with Camp-on  
Page/Internal Call Pickup  
This feature picks up Internal (station to station), Group Page, and All Call Page calls.  
If these types of calls occur at the same time, the pickup priority is station-to-station  
and then Page calls in the order of occurrence. In some systems this feature can be  
applied to pickup All Call Page exclusively.  
To pickup a page or internal call  
1. Press [DN].  
You hear dial tone.  
2. Enter ꢂꢃꢂꢌꢆ.  
You are connected to the caller who originated the  
internal or page call. The page circuit is released.  
Call Transfer with Camp-on  
You can transfer calls to idle or busy [DNs], Hunt Group Numbers, ACD Group  
[DNs], etc. You cannot transfer (or camp-on) to a stations [PDN] or [PhDn] if the  
station is in the DND mode, unless the stations [PDN] or [PhDN] appears on other  
stations.  
To transfer a call  
1. While on a call, press The Line or [DN] LED flashes green (conference rate).  
&QIꢁ7UQ.  
You hear internal dial tone.  
2. Dial the [DN] where  
the call will be  
The CO line rings the called station. If you hear a  
single tone, you can then announce the call over the  
called telephones speaker. (If you hear ringing tone,  
the call was made with Tone Signaling.)  
transferred.  
3. If the station is idle,  
announce the call and  
hang up  
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Features  
Call Transfer with Camp-on  
...or if the station is  
busy or does not  
answer, hang up  
The Line LED flashes green (on-hold). If you  
transferred the call from a [DN], the [DN]s LED turns  
off. The CO line or [DN] camps on to the called station  
and the called station receives a warning tone. The  
camped-on call rings when you hang up.  
...or to reconnect to  
the transferred line  
The Line LED is a steady red  
when the called station  
NO. 204  
CAMP-ON 4  
before it is answered, answers the transferred call.  
press the flashing  
/LQH or [DN] + ꢂꢅꢇ.  
If the call is not answered  
after a specified Recall time  
set in system programming,  
camp-on is cancelled and the  
transferred call rings back  
(when your station or [DN] is  
idle or sends two tone bursts  
if your telephone is busy).  
HOLD LINE 2  
LN 2 RECALL 203  
The LCD shows the CO line  
number and the station  
number [203] where it was  
originally transferred.  
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Features  
Call Waiting  
Call Waiting  
You can answer a call that is transferred to your station, even when your station is  
busy. When another call is camped onto your station, you hear two camp-on tone  
beeps and the [DN] or Line LED flashes red (on-hold).  
If a call is sent to your station when busy, and your station does not have a [DN] or  
/LQH button available to receive the call, two camp-on tone beeps are sent to your  
telephone. You must disconnect or transfer the existing call to answer the waiting call.  
To answer a waiting call by placing the current call on-hold  
Press +ROG  
The existing call is placed on-hold. The camped-on  
line rings your station (the Line LED flashes green -  
incoming call).  
...or if your telephone You are connected to the transferred call. The [DN] or  
has the Auto Hold  
feature, just press the  
flashing [DN] or  
/LQH.  
Line LED flashes green (in-use).  
Note See your System Administrator to find out if  
you have Auto Hold.  
To answer a waiting call by disconnecting or transferring the current call  
Hang up or transfer  
the existing call; the  
camped-on call rings  
your station  
The existing call disconnects or transfers. The camped-  
on line rings your telephone and the Line LED flashes  
green (incoming call).  
...or press the flashing This disconnects the current call and connects you to  
[DN] or /LQH.  
the transferred call. The [DN] or Line LED flashes  
green (in-use).  
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Features  
Conference Calls  
Conference Calls  
This feature enables you to add other parties to an existing call. (If you have an LCD  
telephone, you can use Soft Keys to make a conference call.) The following  
conferencing configurations are possible:  
o
o
o
up to two stations and two CO lines  
up to three stations and one CO line  
up to four stations  
To make a conference call  
1. While on a call, press You hear dial tone and the [DN] or Line LED flashes  
&QIꢁ7UQ.  
green (conference-rate).  
2. Dial a [DN] or access  
a CO line and dial the  
telephone number.  
3. When the called party All parties are conferenced. If the second call was  
answers, press  
&QIꢁ7UQ.  
placed on a [DN] or CO line that appears on your  
telephone, the LED also flashes green at the in-use  
rate.  
4. Repeat the procedure  
to add other CO lines  
or [DNs],  
remembering not to  
try and exceed the  
allowed number.  
Notes  
G
If you receive a busy tone or no answer, press &QIꢁ7UQ to return to the original  
connection.  
G
The new station is not conferenced unless its user lifts the handset or presses a  
[DN] to answer.  
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Features  
Date/Time/Day Adjustment  
Date/Time/Day Adjustment  
This feature is performed from a designated station. See the System Administrator  
Guide for instructions.  
Direct Inward System Access (DISA)  
Outside callers with telephones that send Dual-tone Multi-frequency (DTMF) tones  
can call in on CO lines programmed for DISA and dial a [DN] or outgoing CO line  
without going through an attendant or operator. See the System Administrator for this  
number.  
DISA Calls - Internal  
1. From outside the  
You hear a ringback tone signal, then an internal dial  
system, dial the DISA tone for 10 seconds.  
CO line telephone  
If you do not dial within 10 seconds, the system  
number.  
automatically causes the DISA CO line to ring a  
telephone or group of telephones designated in system  
programming. Then, if the call is not answered within  
15 seconds after the ringing starts, it disconnects.  
2. When you hear dial  
tone, dial a [DN].  
You hear ring tone. When the station answers, you are  
connected.  
If the call is not answered after 6 rings or 24 seconds,  
(whichever comes first) you hear busy tone.  
3. If you receive busy  
tone or want to dial  
To call another station after completing a DISA station  
call, the internal party must transfer you. Station and  
another number while System Page cannot be accessed on DISA calls.  
the station is still  
ringing, press .  
Repeat Step 2.  
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Features  
Direct Inward System Access (DISA)  
DISA Calls - External  
1. From outside the  
You hear a ringback tone signal, then an internal dial  
system, call the DISA tone for 10 seconds.  
CO line telephone  
number.  
If you do not dial within 10 seconds, the system  
automatically rings the DISA CO line as a normal  
incoming call. Then, if the call is not answered within  
15 seconds after the ringing starts, it disconnects.  
You hear dial tone. If you do not hear dial tone, you  
tone, dial a CO line or must also dial a DISA security code.  
CO line access code  
...or dial a CO line or You hear dial tone.  
CO line access code  
and then a DISA  
security code. See  
Table 13 on Page 134  
access codes.  
Note See the System Administrator for the DISA  
security code number. If the correct code is not  
entered, the call disconnects.  
3. When you hear dial  
If set in system programming, both parties hear a  
tone, dial a telephone warning tone approximately 4, 10, or 20 minutes after  
number.  
the call was made. Press to reset the timer each time  
the tone sounds (for an additional 4, 10, or 20  
minutes). If you do not press , the call disconnects  
approximately one minute after the tone.  
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Features  
Direct Station Selection (DSS) Buttons (Hotline)  
Direct Station Selection (DSS) Buttons (Hotline)  
This optional feature enables you to use a '66 button to connect directly to another  
stations [PDN]. The DSS LED shows the status (idle/busy) of the station and/or the  
stations [PDN]. For example, a stations DSS button LED shows busy (light steady  
red) when the station is:  
o
busy on a call on any button or is in the DND mode.  
o
idle but all appearances of the stations [PDN] are in use by other stations.  
To connect directly to another stations [PDN]  
1. When connected to a  
CO line or another  
The original party is put on-hold. You can call a station  
even if the DSS LED shows busy (steady red).  
station, press '66.  
2. Announce the call  
...or transfer the call  
by hanging up or  
pressing 5HOHDVHꢀ  
DQGꢀ$QV.  
Note You can transfer the call to an idle or busy  
station.  
Do Not Disturb (DND)  
If your station is in the DND mode, internal, external and transferred calls do not ring  
your station and OCA calls are denied. You can continue to make calls while in the  
DND mode.  
If your [PDN] or [PhDN] appears on other stations, calls to your [PDN] or [PhDN]  
flash on your station and flash or ring the other stations. This enables your calls to be  
answered at the other stations (or yours), even while your station is in the DND mode.  
Your alert partnertelephone can override DND and signal your telephone by  
pressing $OHUWꢀ6LJQDO. Telephones with DND Override can also call and mute ring  
your telephone.  
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Features  
Door Lock(s)  
To activate/deactivate DND  
Press 'Rꢀ1RWꢀ'LVWXUE. The LED lights steady red and DND mode is activated.  
...or press it again to toggle the feature off.  
Notes  
G
Calls forward from your station immediately while in the DND mode, if it is set  
for Call Forward-Busy or Call Forward-Busy/No Answer.  
G
If you press 'Rꢀ1RWꢀ'LVWXUE while a call is ringing, the ringing stops. The LED  
continues to flash.  
Door Lock(s)  
Your telephone may have up to five 8QORFNꢀ'RRU button(s), which enables you to  
unlock a door.  
Door Lock Button  
Location  
Unlock Door 0  
Unlock Door 1  
Unlock Door 2  
Unlock Door 3  
Unlock Door 4  
To unlock a door  
Press 8QORFNꢀ'RRU. The door unlocks for three or six seconds (set in system  
programming). The Unlock Door LED is lit while the door is unlocked.  
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Features  
Door Phone(s)  
Door Phone(s)  
Door phones can be used to call digital/electronic telephones selected in system  
programming. When a door phone calls, you hear a distinctive ringing tone, one or  
five times (set in system programming). You can also call a door phone and monitor  
the surrounding area.  
The number of possible door phones vary by Strata DK system, with up to 12 as the  
maximum for larger systems.  
LCD telephones display the door phone ID when calls are  
NO. 204  
made to/from door phones (e.g., door phone 1A). The ID  
enables you to know the door phone [DN]. For example, door  
DOOR PHONE 1A  
phone 1A corresponds to Door Phone [DN] ꢂꢈꢃꢈ, 1B to ꢂꢈꢃꢇ, etc. Door phone IDs  
and the corresponding [DNs] are shown in Table 6.  
Table 6  
Door Phone Lock IDs/Locations  
Door Phone  
[DNs]  
Door Phone  
ID  
Door Phone  
[DNs]  
Door Phone  
ID  
Location  
Location  
#151  
#152  
#153  
#154  
#155  
#156  
1A  
1B  
1C  
2A  
2B  
2C  
#157  
#158  
#159  
#161  
#162  
#163  
3A  
3B  
3C  
4A  
4B  
4C  
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Features  
Door Phone(s)  
To answer a door phone call  
1. Lift the handset.  
If you lift the handset while the door phone is still  
ringing, the [DN] LED flashes green (in-use) and you  
are connected to the door phone.  
2. If not connected yet,  
dial the door phone  
[DN].  
If you have an LCD telephone, see Table 6 for the  
[DN].  
...or to pick up door  
phone calls ringing  
someone elses  
phone, press [DN] +  
ꢂꢃꢂꢌꢆ.  
Note ꢂꢃꢂꢌꢆ access is a system option that may not  
be turned on for your system.  
To call/monitor a door phone  
1. With the handset off- You hear dial tone and the LED flashes green (in-use).  
hook, press a [DN].  
2. Dial the [DN] for the If you have an LCD telephone, see Table 6 for the  
desired door location. [DN].  
A two-way talk-path exists between your telephone  
and the called door phone. You can audibly monitor  
the area around the door phone.  
Note Door phone [DNs] can be stored on 6'  
buttons. See Feature Access Codeson Page  
72.  
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Features  
DTMF Tone Dialing with * and #  
To call from a door phone  
1. Press the door phone  
button and then  
release it.  
You hear a distinctive ringing toneone or five times  
(set in system programming).  
2. When answered,  
speak at a normal  
voice level in the  
direction of the door  
phone.  
DTMF Tone Dialing with * and #  
You may have to send and DTMF tones to some devices or services, such as a  
voice mail device or computer output service. DTMF tones are automatically enabled  
on stations with 6SHHGꢀ'LDO. If you do not have 6SHHGꢀ'LDO, you must first dial ,  
to enable these tones.  
This feature disables the Speed Dial feature during the call. Speed Dial is restored  
when you complete the call or place it on hold.  
To output and DTMF tones on a telephone without a 6SHHGꢀ'LDOꢀbutton  
While on an outside call, press , then . You can now output and , DTMF  
tones, and digits ~for the duration of the call. This procedure must be repeated  
on each call where you require such output.  
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Features  
Emergency Ringdown/Hotline Service  
Emergency Ringdown/Hotline Service  
The Emergency Ringdown or Hotline Service feature enables standard telephones to  
automatically ring a designated extension by going off-hook. Digital telephones  
cannot perform this feature, but they can receive Emergency Ringdown or Hotline  
Service from standard telephones.  
Emergency Ringdown is used in healthcare facilities, where it  
205 CALLING  
is used to assist callers who may not be able to complete a call  
by dialing. An example of an incoming Emergency Ringdown  
RINGDOWN  
call is shown on the right. The calling [DN] and Ringdowndisplays whether soft  
keys are ON or OFF.  
This same feature is also known as Hotline Service and is often used for telephones in  
hotel/motel lobbies.  
Group Listening  
This feature enables you to set your telephone so that you and people near your  
telephone can hear the called party over the speaker, but the called party can not hear  
you. You can alternate between parties as long as the handset is off-hook.  
To activate group listening  
While off-hook on a call, hold down 6SNU. The Spkr LED lights red.  
To deactivate group listening  
Release 6SNU. The Spkr LED turns OFF. You can talk to the party through the  
handset.  
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Features  
Handsfree Answerback  
Handsfree Answerback  
You can talk back to internal or incoming Tie Line calls without lifting the handset.  
To receive a handsfree internal call  
1. You hear a single long The LED flashes green (incoming call). The Mic LED  
tone, followed by the lights steady red, indicating your microphone is active.  
callers voice.  
The Spkr LED flashes red.  
2. Do not lift the  
If you have a speakerphone, you will have better  
handset; speak toward performance if you press the called [DN] button first.  
the telephone in a  
normal voice level.  
Notes  
G
A [DN] must be pressed (or the handset must be taken off-hook) to actually  
answer the call. This is necessary before transferring or placing an internal call on  
hold.  
G
You can press 9RO L or 9RO M to control the volume of the Handsfree  
Answerback callers voice and ring tone. See Chapter 1The Grand Tour for more  
information on volume control.  
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Features  
Handsfree Monitoring  
Handsfree Monitoring  
Calls placed on hold by an outside party may be monitored handsfree. This feature  
frees you from having to hold the handset to your ear until the outside party returns to  
the call, enabling you to take care of other tasks in the meantime.  
To use handsfree monitoring  
1. While on an off-hook The Spkr LED lights red.  
call, press and hold  
6SNU.  
2. Place the handset on- The Spkr LED stays on and you can hear the distant  
hook.  
party through your telephone speaker.  
3. Release 6SNU.  
For privacy, press 0LF to turn your telephones  
microphone off. (Otherwise, your conversations may  
be picked up.)  
4. Lift the handset when Note Each stations 0LF can be set in system  
the party returns.  
programming to switch ON/OFF with one  
touch, to switch OFF only while pressed and  
held, or to be either ON/OFF at the start of  
handsfree dialing. See your System  
Administrator if you want the setting changed.  
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Features  
ISDN Outgoing Calling  
ISDN Outgoing Calling  
This feature enables you to make outgoing call using an Integrated Services Digital  
Network (ISDN) trunk, provided that you are connected to a Strata DK424i, DK424  
with software Release 4.0 or higher, or DK40i, and that you subscribe to ISDN lines.  
ISDN trunks offer faster call connection setup, and they also provide more connection  
circuits.  
Making an ISDN outgoing call will either be handled automatically with a timer or by  
you initiating the ISDN Startsequence. The method depends on your systems  
programming. See your System Administrator to determine the method.  
To make an outgoing call to an ISDN trunk  
1. Access an outside CO  
line  
2. Dial the number.  
3. Press 6WDUW.  
The dialed digits will not be sent until you press this  
button or until the timer expires.  
Subaddress  
Subaddress digits may be required for dialing another department, or to send a call to  
equipment, such as a printer. If you need to enter subaddress digits, follow these  
instructions:  
To make an outgoing call with a subaddress to an ISDN trunk  
1. Access an outside CO  
line  
2. Dial the number.  
3. Press 6XE.  
The 6XE button informs the system that the following  
digits are the subaddress.  
4. Enter the subaddress.  
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Features  
Message Waiting  
5. Press 6WDUW.  
The dialed digits will not be sent until you press this  
button or until the timer expires.  
Message Waiting  
If you call a busy station [DN] or its user does not answer, you can leave a message  
waiting indication at the station. The Msg LED at the called station flashes and the  
user can call you back by pressing the 0VJ button with the flashing LED. (Voice mail  
devices, as well as people, can leave message waiting indications.)  
All telephones have a standard (fixed) 0VJ button/LED for receiving/retrieving  
messages left by callers that called the stations [PDN]. Telephones that own [PhDNs]  
can also have up to four additional (flexible) message waiting [PhDN/MW] buttons/  
LEDs for receiving/retrieving messages left by callers that called the respective  
[PhDNs]. To use the [PhDN] message waiting feature, your telephone needs to have  
[PhDN/MWs].  
Up to four message waiting indications and LCD messages can be left at each [DN] or  
[PhDN] at one time. The fourth message and one of the LEDs is reserved for the  
Message Center.  
Message Waiting Light on [PDN]  
To answer a Msg light  
1. Press 0VJ, then lift  
Your phone rings the station or voice mail device that  
set the indication. The LED continues to flash red.  
the handset.  
If you reach a station  
that is busy or does  
not answer, go on-  
hook and press 0VJ  
again. The system  
rotates to the next  
message sender.  
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Features  
Message Waiting  
The LCD can show  
up to three stations  
that have left  
messages for the  
[PDN] and three for  
each of your  
In the example (shown at  
NO. 204  
CALL 203-201+  
right), the display indicates  
that station DN [203] received  
a message signal from DN [201].  
The +indicates additional messages.  
[PhDNs].  
2. Press 6FUROO to  
display them.  
3. After receiving the  
If the Msg LED continues to flash, you have more  
message(s), place the messagesrepeat the Steps to retrieve them. Voice mail  
handset on hook.  
devices may cancel the indication after a short delay.  
To cancel the Msg light  
Press 0VJ and lift the Your Msg LED turns OFF when the called party  
handset.  
answers.  
Note The called party must answerby either going  
off-hook or by pressing 6SNUfor the  
indication to be cancelled automatically.  
Your Msg LED turns OFF without calling the  
telephone or VM device.  
...or [DN] + ꢂꢅꢆꢏꢀto  
cancel the light. This  
must be done for each  
message recorded.  
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Features  
Message Waiting  
Message Waiting Light on [PhDN/MW]  
To respond to [PhDN/MW]  
1. Press the flashing red Your phone rings the station or voice mail device that  
[PhDN/MW] LED.  
left the message. If the called party or VM device  
answers, the message waiting indication is cancelled  
automatically. If there is no answer, hang up and try at  
a later time. The red  
[PhDN/MW] LED on your phone continues to flash.  
2. After receiving the  
If you have more messages, the red [PhDN/MW] LED  
message, press 6SNU continues to flash. To answer the next message, repeat  
this procedure.  
...or place the handset  
on-hook.  
To cancel [PhDN/MW]  
1. Press [PhDN].  
You hear a steady dial tone.  
The dial tone stops.  
2. Enter ꢂꢅꢆꢏ.  
3. Press 6SNU.  
The [PhDN/MW] LED turns OFF, indicating that the  
message has been canceled.  
Message Waiting Light on Another Telephone  
To set a message waiting light on another telephone  
1. Press [DN] and dial  
an internal number.  
You hear ringback or busy tone.  
2. Press 0VJ or .  
The Msg or PhDN/MW] LED  
flashes red at the called  
NO. 201  
INT 203 MW SET  
telephone. The Msg LED  
lights steady red at your  
telephone. The LCD displays  
the station [203] where you  
set a message waiting light.  
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Features  
Microphone Cut-Off  
3. Press 6SNU.  
The Msg LED on your  
telephone turns OFF. The  
Msg or [PhDN/MW] LED on  
the called telephone flashes  
until the called party presses  
the flashing 0VJ or [PhDN/  
MW].  
SENT 203  
JAN 01 SUN 12: 19  
To cancel a message light set on another station  
Press [DN] and dial ꢂꢊꢅ plus the [PDN] or [PhDN] that has the message light set.  
Microphone Cut-Off  
This feature prevents callers from monitoring the sounds near your telephone when  
your telephone receives a Handsfree Call or cuts-off the telephone microphone while  
on a speakerphone call. When the feature is ON, the Microphn Cut-off LED lights  
steady red and the Mic and Spkr LEDs do not light when your telephone is called.  
When the feature is OFF, the Microphn Cut-off LED is not lit and your microphone  
works. The 0LFURSKQꢀ&XWꢋRII functions on Handsfree Answerback and speaker  
OCA calls for privacy.  
To turn the microphone ON/OFF  
Press 0LFURSKQꢀ&XWꢋRII to toggle between ON/OFF.  
Off-hook Call Announce (OCA)  
This feature enables you to call and speak through either the handset or the speaker of  
an off-hook, busy digital telephone. The called station must be set in system  
programming for this feature to work.  
The calling station can be set in system programming for OCA to occur automatically  
when calling a busy-off-hook station or by dialing an access code after receiving busy  
tone. Automatic OCA only functions on Voice First Signaling systems. The following  
procedure covers both calling options.  
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Features  
Off-hook Call Announce (OCA)  
o
o
Handset Off-hook Call Announce (HS-OCA) lets callers make an  
announcement through the handset (or headset). No special hardware is required.  
Speaker Off-hook Call Announce (SP-OCA) lets callers make an  
announcement through the speaker of an off-hook, busy digital phone. The called  
telephone must be equipped with optional hardware.  
When you receive an HS-OCA call while you are on another  
announcement. You are the only one who hears the tone/  
NO. 204  
210 BUSY OVRD  
announcement. The station [210] sending the HS-OCA is displayed on your LCD.  
Stations in the DND mode cannot receive OCA calls unless the calling station is  
programmed for DND Override.  
While on a speaker OCA call, 0LF and 0LFURSKQꢀ&XWꢋRII can be used to prevent an  
OCA caller from listening to your conversation with the original party (see  
Microphone Cut-Offon Page 60).  
To make an OCA call (Voice First Signaling)  
Lift the handset and dial the [DN]. You hear a single tone (optional) or nothing  
and can talk to the station (Automatic OCA).  
Note If you receive busy tone, press to OCA the station  
NO. 203  
and talk. An optional tone is heard at the busy station,  
indicating that you are connected on an OCA call.  
205 BUSY OVR  
To make an OCA call (Tone Signaling)  
1. Lift the handset and  
dial the [DN].  
You may hear busy or ring tone.  
2. If you hear busy tone, If you hear busy or ring tone after dialing the first digit  
press ꢇꢈꢀand speak to (2 or 1), disregard the tone and dial the second digit to  
the called station  
OCA the called telephone.  
...or if you hear a ring If you still hear a busy tone after dialing 21 or 12, the  
tone, press ꢈꢇꢀand  
speak to the called  
station.  
called telephone is either busy on a speakerphone call  
or does not have the OCA option set in system  
programming. Either condition blocks OCA.  
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Features  
Off-hook Call Announce (OCA)  
HS-OCA  
To answer an HS-OCA talkback call  
Press and hold 0LF  
This puts the original party on hold and you are  
connected to the HS-OCA call for as long as you press  
0LF.  
When you release 0LF, the HS-OCA party can not  
hear you, but you can still hear the original and HS-  
OCA parties.  
...or +6ꢋ2&$ꢀ  
7DONEDFN.  
You are connected to the party that has sent the HS-  
OCA call. The original party is on hold.  
Note Press the same  
button to toggle  
HS-OCA Talkback acts as an ON/OFF switch between  
the two parties.  
between parties.  
To disconnect an HS-OCA call to your station  
Press 6SNU. The HS-OCA call disconnects.  
SP-OCA  
To answer an SP-OCA call  
Speak toward the microphone of your phone. You may want to hold your hand  
over the handset mouth piece to prevent the other party from hearing you.  
To disconnect an SP-OCA call to your station  
Press 6SNU. The SP-OCA call made to your station disconnects.  
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Features  
Override Calls  
Override Calls  
The available override features are:  
o
Busy Override (BOV) enables you to send a muted ring tone to a busy station  
to indicate that a call is waiting. The BOV muted ring can be programmed for  
each station to be two muted rings only or continued muted rings until the call is  
answered. This option applies to the station receiving the muted ring. The muted  
ring can be sent to the telephone speaker or to the telephone handset/headset and  
speaker.  
o
Do Not Disturb Override lets you send a tone to an  
NO. 204  
idle or busy station in the DND mode to indicate that a  
call is coming in. Your phone can also be programmed to  
block Do Not Disturb Override from other phones. Your  
INT 210 DND  
stations LCD shows the station you have called [210] is in the DND mode.  
OCA is possible to DND stations from stations that are programmed for Do Not  
Disturb Override.  
o
o
Executive Override enables you to enter an established conversation. Your  
phone can also be programmed to block Executive Override from other phones.  
The 3ULYDF\ꢀRQꢀ/LQH does not block this feature.  
Privacy Override enables you to enter an established call on a private common  
CO /LQH button; it will not operate on common [DNs] which are always private.  
(See Conference Callswhich allow up to four parties to talk on a [DN] button.)  
Up to two station users can enter an existing CO line-to-station call (i.e., up to  
three stations can be connected to a CO line). You can also use this feature if the  
station that is already connected to the CO line is in the Privacy Release mode.  
Station users with 3ULYDF\ꢀ5HOHDVH can allow stations to enter their  
conversations, even if the station entering the conversation is not programmed for  
Privacy Override.  
Privacy Override is blocked by DND.  
o
Toll Restriction Override Stations can be individually restricted from making  
toll calls. Each station can be allowed or denied specific area and office codes,  
long distance information calls, international calls and/or operator-assisted calls.  
You can completely override Toll Restriction at selected stations or you can  
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Features  
Override Calls  
change the stations Toll Restriction class. The station resumes its normal class at  
the conclusion of the call.  
Busy Override  
After reaching a busy A muted tone is heard at the  
NO. 203  
210 BUSY OVR  
station, press .  
busy station, indicating that a  
call is waiting. The station  
number [210] displays.  
Do Not Disturb Override  
After reaching a  
A tone signal is heard at the  
NO. 204  
210 DND OVR  
station in DND mode, DND station, indicating a call  
press .  
is coming in. On your station,  
the LCD shows the station  
number [210] you have  
overridden.  
Your LCD displays DND OVR  
DENY, if the station you  
called denies Do Not Disturb  
Override.  
NO. 204  
DND OVR DENY  
Executive Override  
After reaching a busy You enter the conversation. The called parties may  
station, press .  
hear an optional tone signal prior to your entering the  
conversation.  
...or if you have an  
LCD phone, use the  
The overridden station [210]  
displays until the call is  
NO. 204  
210 EXEC OVRD  
OVRD Soft Key. (See ended.  
How to Use Soft  
Your Station  
Keyson Page 92.)  
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Features  
Override Calls  
The station initiating  
executive override [204]  
displays until the override is  
disconnected.  
NO. 210  
204 EXEC OVRD  
Called Station  
Privacy Override  
After reaching a busy Connected parties may hear  
NO. 204  
LINE 03 PRV OVRD  
station, press /LQH.  
an optional tone signal before  
you are connected. Your  
stations LCD displays the  
CO line identification, Line  
03.  
The overridden stations LCD  
displays the initiating  
stations number [204].  
NO. 205  
204 PRV OVRD  
Toll Restriction Override  
1. Access a CO line.  
You hear dial tone and the LED flashes at the in-use  
rate.  
2. Press &QIꢁ7UQ +ꢂꢅꢄ. You no longer hear dial tone  
NO. 204  
and your LCD prompts you to  
enter a code.  
OVERRIDE CODE  
3. Enter the Toll  
Restriction Override  
Code (four digits).  
You hear dial tone. For security reasons, the override  
codes are only available on a selected basis. See your  
System Administrator.  
4. Dial a telephone  
number.  
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Features  
Page Announcements  
Page Announcements  
Station users can make page announcements to telephones and external speakers.  
To make a page announcement  
1. Press [DN], lift the  
handset, and enter a  
paging access code.  
Note Each of the page access codes (including the  
[PDN] button) can be stored on an 6' button.  
See Speed DialAdvanced Featureson Page  
72  
2. Use a normal voice  
level to make your  
announcement, then  
repeat it.  
3. Hang up.  
All Call Page  
You can make an All Call Page to digital/electronic telephones assigned to the All  
Call Page Group.Stations are assigned to the All Call Page Groupin system  
programming.  
To make an All Call Page  
1. With the handset off- The $OOꢀ&DOOꢀ3DJH button pages All Call Page”  
hook, press $OOꢀ&DOOꢀ telephones but does not access external page speakers.  
3DJH  
Note ꢂꢌꢏ may also Page external speakers as well  
...or [DN] + ꢂꢌꢏ.  
as All Call Pagetelephones, depending on  
system programming.  
2. Make your  
announcement in a  
normal voice level  
and repeat it.  
3. Hang up.  
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Features  
Privacy On-Line  
Privacy On-Line  
With this feature, you can block those with Privacy Override from entering your CO  
line. The button does not block Busy or Executive Override.  
To set/cancel privacy  
Press 3ULYDF\ꢀRQꢀ/LQH to set privacy. The LED lights steady red. Others are  
blocked from entering your CO line calls when they press a common CO line  
button.  
...or press 3ULYDF\ꢀRQꢀ/LQH again to cancel the feature. The LED turns OFF.  
Privacy Release  
This feature enables others to enter your call on a common CO line just by pressing  
/LQH on their telephone. It only works on common CO lines (i.e., CO lines which  
appear on more than one telephone). Privacy Release cannot be used on single  
appearing CO lines or multiple [DN] buttons. Calls on common [DNs] are always  
private and cannot be accessed by more than one telephone.  
Similar to conference calls, up to three stations can be connected to a CO line.  
To use Privacy Release  
While on a CO line  
The LED lights red. The CO line flashes at all  
appearances. When another station user enters the CO  
call by pressing a common CO /LQH, the Privacy  
Release LED turns OFF.  
call, press 3ULYDF\ꢀ  
5HOHDVH  
.
To add a third station, press 3ULYDF\ꢀ5HOHDVH again  
and the process is repeated.  
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Features  
Release and Answer  
Release and Answer  
This feature enables you to automatically disconnect or transfer an active call and  
answer a new call using a button, instead of a hookswitch. When you receive the new  
call, the LED flashes red and you hear a muted, Busy Override or Camp-on busy tone.  
To release an active call and answer an incoming call  
While on a call, you  
receive an incoming  
call. Press 5HOHDVHꢀ  
DQGꢀ$QV  
Releases the original call and answers the new  
incoming call.  
Note You can press +ROG before 5HOHDVHꢀDQGꢀ  
$QV if you do not wish to release the original  
call.  
...or &QIꢁ7UQ and dial Transfers the original call and answers the new call.  
a transfer to”  
destination. Then  
press 5HOHDVHꢀDQGꢀ  
$QV  
...or '66 of a  
transfer to”  
Transfers the original call and answers the new call.  
destination, then  
press 5HOHDVHꢀDQGꢀ  
$QV.  
Saved Number Redial  
This feature enables you to store a dialed telephone or station number, then redial that  
number with the touch of a button.  
To save a telephone number  
While on a call that you dialed (busy, talking, or ringing), press 6DYHꢀ/DVWꢀ  
1XPEHU.  
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Features  
Speakerphone  
To call a saved telephone number  
Access a [DN] or CO line, then press 6DYHꢀ/DVWꢀ1XPEHU. The system  
automatically dials the savednumber.  
Speakerphone  
All digital telephone users can answer internal calls handsfree (on-hook), but only  
users with a speakerphone can make and receive calls without lifting the handset. Any  
digital telephone model with an Sin the model name is equipped with a  
speakerphone.  
To change from speakerphone to handset  
Lift the handset.  
To change from handset to speakerphone  
1. While on a call, press  
and hold 6SNU.  
2. Return the handset  
on-hook.  
3. Release 6SNU.  
To make a call (on-hook dialing)  
1. With the handset on-  
hook, access a CO  
You hear dial tone and the Line or [DN] LED flashes  
green (in-use).  
line or press a [DN].  
2. Dial a telephone  
number.  
You hear ringback tone (or busy tone, if busy).  
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Features  
Speed Dial  
3. Speak in a normal  
voice level toward the  
telephone.  
Note Your 0LF button must be set to be ON at the  
start of a call in system programming. If not,  
you must press the 0LF button before talking.  
4. Press 6SNU to  
disconnect the call.  
To answer an incoming call using speakerphone  
1. With the handset on-  
hook, press the /LQH  
or [DN] with the  
The Line or [DN] LED flashes green (in-use) and you  
are connected to the call.  
flashing LED.  
2. Speak at a normal  
voice level toward the  
telephone.  
3. Press 6SNU to  
disconnect the call.  
Speed Dial  
Speed Dial enables you to call a telephone number with a brief access code. There are  
two types of Speed Dial numbers:  
o
o
Station assigned by individual station users to their own station and can only be  
dialed from the station that assigns it.  
System only assigned from attendant consoles or a designated station (typically  
the System Administrators station), and can be used by other stations. (See  
System Administrator User Guide for storing instructions.)  
Important! If you do not perform the following procedures within a specified time  
(set in system programming for either one or three minutes) when  
storing speed dial numbers, the operation times out and your telephone  
returns to idle mode.  
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Features  
Speed Dial  
To store/replace a telephone number on a Station Speed Dial button  
1. With the handset on-  
hook, press 5HGLDO.  
2. Press the 6' you  
wish to store the  
6' buttons are assigned in system programming.  
telephone number on.  
...or 6SHHG'LDO and  
enter the code that  
you want to store the  
telephone number in.  
See Table 16 on Page  
136 for codes.  
3. Enter the telephone  
number (max. 20  
digits).  
To store longer  
Speed Dial Number  
Linkingon Page 75.  
To insert a pause or  
flash signal in the  
number, see Speed  
Dial Pause and Flash  
Storageon Page 75.  
4. Press 5HGLDO.  
The number is stored.  
To clear a telephone number on a Station Speed Dial button  
Repeat the previous procedure on Page 71, skipping Step 3.  
To program one-touch telephone number dialing  
Repeat the previous procedure on Page 71, except for Step 3. For Step 3, press  
[PDN] + CO line access code before the telephone number. See CO Line Access  
Codeson Page 133.  
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Features  
Speed DialAdvanced Features  
To make a call using a Speed Dial button or access code  
1. Lift the handset.  
2. Access a CO line (if  
necessary).  
If your 6' button has  
been programmed to  
skip this step.  
3. Press 6'  
...or 6SHHGꢀ'LDO.  
The system dials the telephone number assigned to the  
button/code. If your 6' button is one-touch,as  
explained above, skip Step 1.  
Then enter a Speed  
Dial access code (see  
Table 16 on Page  
136).  
Speed DialAdvanced Features  
Feature Access Codes  
You can program 6'ꢀ(Speed Dial) buttons with feature access codes for a single  
feature or a sequence of features as long as the keyed dial pad characters do not  
exceed 20 digits. To determine how many digits you have, count 2 digits for &QIꢁ7UQ,  
[PDN] and +ROG feature buttons and 1 digit for all other dial pad characters.  
See Table 7 for a list of feature access codes.Your System Administrator can tell you  
which features can be programmed on your telephone.  
To store a feature onto a 6' button  
5HGLDOꢀ+ 6' + Feature Access Code + 5HGLDO.  
o
See Table 7 for Feature Access code sequences.  
o
6' = the speed dial button the feature is stored on.  
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Features  
Speed DialAdvanced Features  
To store a feature onto a code  
5HGLDOꢀ+ 6SHHGꢀ'LDO + Speed Dial Access Code + Feature Access Code +  
5HGLDO.  
Important!  
G
Do not lift the handset.  
G
If you do not enter the entire sequence within a specified time (set in system  
programming for either one or three minutes), the operation times out and your  
telephone returns to idle mode.  
G
G
If your telephone does not have a 6SHHGꢀ'LDO, press “ ” instead of Speed Dial,  
and enter ꢅꢅ instead of in all feature sequences  
[PDNs] can be stored in speed dial sequences but [PhDNs] and [SDNs] cannot.  
Table 7  
Feature Access Codes  
Features  
Feature Access Code Sequence  
Account Code1 (Frequently used codes)  
&QIꢁ7UQ + ꢂꢅꢊ + Account code digits  
Automatic Callback  
Background Music2 (Telephone Speaker ON)  
Background Music2 (Telephone Speakers OFF)  
Call ForwardAll Calls (To Station or VM)  
Call ForwardBusy (To Station or VM)  
Call Forward Cancel  
[PDN] + ꢂꢅꢍꢈ  
[PDN] + ꢂꢅꢍꢆ  
[PDN] + ꢂꢊꢆꢈ + Directory Number  
[PDN] + ꢂꢊꢆꢇ + Directory Number  
[PDN] + ꢂꢊꢆꢈ  
Call ForwardNo Answer  
Call Forward External  
[PDN] + ꢂꢊꢆꢌ  
[PDN] + ꢂꢊꢄꢆ  
Call Forward External Cancel  
Door Phone Calling  
Hookflash Signal1  
[PDN] + ꢂꢊꢄꢆ  
[PDN] + door phone Directory Number  
&QIꢁ7UQ + ꢂꢅꢃ  
ISDN Sub  
467  
ISDN Start  
469  
ISDN Tone  
490  
Off-hook Call Announce (Manual Mode)  
One-touch Voice Mail Access  
Voice First: ; Tone First: , , or ꢈꢀꢇ  
[PDN] + Voice Mail Directory Number  
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Features  
Speed DialAdvanced Features  
Table 7  
Feature Access Codes (continued)  
Features  
Feature Access Code Sequence  
[PDN] + CO line access code  
(See Table 13 on Page 134.)  
Outgoing Calls  
Overrides (Busy, DND)  
Overrides (Executive)  
+ROGꢀ+ [PDN] + #XXX  
Page Access4  
#XXX = Page Access code - Paging Access  
Codeson Pages 135 and 135.  
&QIꢁ7UQ + ꢂꢌꢌꢈ + [X X X] + [Y Y Y]  
Park Call/Access Page  
[X X X]3= 9 0 0~9 1 9 or 999 park zone number;  
[Y Y Y] = page group/zone (See Tables 14 and  
15 on Page 135.)  
The existing call is parked and you are automatically  
connected to the page.  
Pickup4 (Directed to station, new, or transferred call) +ROG + [PDN] + ꢂꢃ + station number [PDN]  
[PDN] + ꢂꢃꢂꢇ+ [X X X X]  
Pickup a held or ringing [PDN] or [PhDN]  
(not available for all systems)  
[X X X X] = [PDN] or [PhDN] to be picked up  
Pickup4 any ringing CO line (new call only)  
Pickup Station Page or Ringing Door Phone4  
Pickup4 External Page  
Pickup Line on Hold (lines 1~99)5  
Pickup Line on Hold (lines 100~200)6  
+ROG + [PDN] + ꢂꢃꢏ  
+ROG + [PDN] + ꢂꢃꢂꢌꢆ  
+ROG + [PDN] + ꢂꢃꢂꢌꢃ  
[PDN] + ꢂꢃ +ꢀꢂꢄꢆ(ꢆꢈaꢏꢏ)  
[PDN] + ꢂꢃ +ꢂꢄ(ꢈꢆꢆaꢇꢆꢆ)  
1. These codes can be used during a CO line call.  
2. Background music speakers can only be turned ON/OFF from Station 200.  
3. XXX = Auto Park Orbit 9 9 9 (access the next available park orbit), or General Park Zones 900~919,  
or [PDN] on which the call should be parked. Only use 999 with LCD telephones.  
4. This feature will hold an existing call when the button is pressed. If the button is pressed when not  
on a call, pickup or page will still be accessed. These codes can be used during a CO line call.  
5. After pressing the feature button, the user dials the line number (01~99) to pickup the line.  
6. After pressing the feature number, the user dials the line number (100~200) to pickup the line.  
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Features  
Speed DialAdvanced Features  
Speed Dial Pause and Flash Storage  
Some Speed Dial numbers may require a pause (long or regular) or hookflash be  
included (e.g., tone delay requires a pause at the beginning of a Speed Dial number).  
Hookflash  
Regular Pause  
Long Pause  
The )ODVK button stores a flash The pause is either 1.5 or 3  
signal only if 6SGꢀ'LDOꢀ3DXVH seconds (set in system  
Ten-second pause, which can  
be entered anywhere in the  
Speed Dial number. The LCD  
displays L-.  
is programmed as a flexible  
button on the telephone. The  
flash signal is 0.5 or 2 seconds  
long (set in system  
programming). The LCD  
displays P-.  
Press 6SGꢀ'LDOꢀ3DXVH  
Press 6SGꢀ'LDOꢀ/QJꢀ3DXVH.  
programming) and is displayed  
on the LCD as F-.  
...or if 6SGꢀ'LDOꢀ3DXVH is not  
on the telephone, press )ODVK  
to store a pause.  
Press )ODVK  
...or enter the hookflash dial  
code (&QIꢁ7UQ + ꢂꢅꢃ).  
Speed Dial Number Linking  
You can link any of the Station Speed Dial numbers to System Speed Dial codes or to  
any of the optional buttons associated with these codes. This enables up to 36 digits to  
be stored under one Station Speed Dial button or code.  
The number directly stored in the System Speed Dial number dials out first, then the  
number linked to it. Typically, a companys special carrier access telephone numbers  
are stored as part of the digit string.  
Note A designated station can be used to link System Speed Dial codes. See the  
System Administrators User Guide.  
Important! Before linking Speed Dial Numbers, make sure the System  
Administrator has stored the desired number in the System Speed Dial  
you plan on using.  
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Features  
Speed DialAdvanced Features  
To link station/system speed dial numbers  
1. Press 5HGLDO.  
2. Press 6'  
...or 6SHHGꢀ'LDO + a  
Station Speed Dial Access  
Code. (See Table 17 on  
Page 136.)  
3. Press 6SHHGꢀ'LDO.  
4. Enter the System  
Speed Dial Access  
Code to which the  
number will be  
linked. (See Table 17  
on Page 136.)  
5. Enter the telephone  
number to be stored  
(max. 16 digits).  
6. Press 5HGLDO.  
The number is stored and is automatically dialed when  
the optional linked station 6' button is pressed or the  
linked Station Speed Dial access code is dialed.  
Linked Speed Dial Example  
The System Administrator can store a CO line access code plus international long  
distance dialing codes in System Speed Dial locations (See Table 17 on Page 136).  
You link the System Speed Dial code to a telephone number stored in any Station  
Speed Dial location on your station.  
System Administrator  
Stores the CO line access code and the international dialing sequence (9011813) in the  
System Speed Dial location *690 from the administrator station.  
Press 5HGLDO + 6SHHGꢀ'LDO + ꢊꢏꢆ + [PDN] + ꢏꢆꢈꢈꢍꢈꢌ + 5HGLDO.  
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Features  
Speed DialAdvanced Features  
Note When you press [PDN], the letter I(Intercom) is displayed on your LCD. It  
is the [PDN] that is used to automatically access internal dial tone before  
dialing the remaining numbers in the Speed Dial sequence (in our example  
that number is 9011813).  
where:  
ꢊꢏꢆ System Speed Dial Code that is linked.  
CO line access code.  
ꢆꢈꢈ international area code.  
ꢍꢈ country code (example: Japan)  
city code (example: Tokyo)  
Station User  
Stores the System Speed Dial information on Speed Dial Code 10.  
Press 5HGLDO + 6SHHGꢀ'LDO +ꢈꢆ + 6SHHGꢀ'LDO + ꢊꢏꢆꢃꢍꢄꢊꢏꢌꢄꢅ + 5HGLDO.  
where:  
ꢈꢆ Station Speed Dial Code.  
ꢊꢏꢆ System Speed Dial Code being linked to Speed Dial Code 10.  
ꢃꢍꢄꢊꢋꢏꢌꢄꢅ local Tokyo telephone number.  
To use the new link  
From your station, press the 6'ꢀ(ꢈꢆ) button or 6SHHGꢀ'LDOꢀ+ ꢈꢆ. Your  
telephone automatically dials to access a CO line, then the international dialing  
sequence code plus the local telephone number.  
Chain Dialing Speed Dial Numbers  
You can call two or more Speed Dial numbers during one call. This enables you to add  
additional parties (conference calls) to your conversation with Speed Dialing. It also  
allows dialing of a stored code, such as a credit card number, to send to a far-end  
computer.  
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Features  
Timed Reminders  
To chain dial Speed Dial numbers  
1. Access a CO line. (See Table 13 on Page 134 for CO Line Access Codes.)  
2. Press 6SHHGꢀ'LDOꢀand dial the Speed Dial code for the telephone number to be  
dialed. (See Table 16 on Page 136 for Speed Dial Codes.)  
3. To dial another telephone number, press &QI and repeat Steps 1 and 2.  
Timed Reminders  
You can set five separate reminders at your station. At the time (hour and minute) set  
by you, your telephone beeps. If your phone has an LCD, the message is also  
displayed. You can set the reminder to occur once or on a daily basis.  
To set a timed reminder  
1. Press a [DN] and dial  
a timed reminder  
number  
#605 TIMER SET  
(ꢂꢊꢆꢃ~ꢂꢊꢆꢏ).  
2. Enter the time you  
Use a 24-hour clock format  
want to be reminded. (HHMM).  
#605 TIMER SET 0800  
#605 TIMER SET 08001  
3. Press for the  
reminder to be  
repeated every day, or  
for a one-time  
reminder only.  
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Features  
Timed Reminders  
4. Enter desired LCD  
message station  
number (ꢈꢆ~ꢈꢏ) or  
system number  
(ꢊꢆ~ꢏꢏ)  
#605 TIMER SET 0800110  
...or enter ꢆꢆꢀif your  
telephone does not  
have an LCD or if you  
do not want a  
message to display  
when the time  
reminder tone sounds.  
5. Press 5HGLDO.  
The time is recorded in  
memory and you should hear  
a beeping tone (along with the  
displayed message) for 30  
seconds at the set time.  
DATA PROGRAMED  
6. To cancel the  
beeping/message  
prior to 30 seconds,  
press 0RGH + or  
take the phone off-  
hook.  
To cancel a Timed Reminder  
1. Press [DN], then the  
number of the timed  
reminder  
You can only cancel one reminder at a time.  
The reminder is cancelled.  
(ꢂꢊꢆꢃ~ꢂꢊꢆꢏ) you  
want to cancel.  
2. Press 5HGLDO.  
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Features  
Tone/Pulse Dialing  
Tone/Pulse Dialing  
With some older Central Offices, you may have to make calls on CO lines that are  
programmed for rotary dial pulses. This feature enables you, while on these lines, to  
switch to tone dial in order to access remote equipment (such as an answering  
machine) requiring DTMF tones.  
With ISDN calls, when 7RQHꢀ'LDOꢀ6HOHFW is pressed, all of the digits entered after  
that point will be sent with DTMF tones.  
To change Tone Dialing  
1. Access a CO line.  
Although the CO line is programmed for rotary dial  
pulses, access the CO line and dial the telephone  
number like any other call described in this user guide.  
2. Dial a telephone  
number.  
3. While on the call,  
press 7RQHꢀ'LDOꢀ  
6HOHFW.  
The Tone LED lights steady red and you are able to  
send DTMF tones with your dial pad. The feature is  
cancelled when the call is completed.  
Two (Tandem) CO Line Connection  
[DN] Button  
This feature enables a station user to connect two CO lines, then drop out of the  
conversation.  
To connect two outside lines (using a [DN] button)  
1. While talking on an  
outside call using a  
[DN] button, press  
&QIꢁ7UQ.  
You hear dial tone. The [DN]  
LED flashes (conference  
rate).  
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Features  
Two (Tandem) CO Line Connection  
2. Dial a CO line access  
code and then the  
outside telephone  
number.  
See Table 13 on Page  
134 or ask your  
System  
Administrator.  
3. After the party  
answers, press &QIꢁ  
7UQ.  
The [DN] LED flashes (in-use rate) and all parties are  
conferenced.  
If you receive a busy tone/no answer, press [DN] to  
return to the original connection.  
4. Press &QIꢁ7UQ and  
You hear dial tone before you  
TRK-TRK N1 N2  
JAN 10 THU 11: 57  
hang-up.  
hang-up The [DN] LED  
flashes (exclusive-hold rate)  
and the two lines are  
connected. N1 and N2 identify  
the connected CO lines.  
The LED turns OFF when the parties hang-up.  
If the public telephone company provides auto  
disconnect, the connection may release automatically  
when the parties hang up. If not, the lines must be  
supervised to be disconnected (see Supervisionon  
Page 83).  
CO Buttons  
This feature allows a station user to connect two CO lines, then drop out of the  
conversation. On some systems, both CO /LQH buttons (or 3RROHGꢀ/LQHꢀ*US  
buttons) must appear on your telephone to allow Tandem connections to be  
established from your telephone.  
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Features  
Two (Tandem) CO Line Connection  
To connect two outside lines (using a /LQH button)  
1. Press CO /LQH  
You hear dial tone.  
...or 3RROHGꢀ/LQHꢀ  
*US and dial a  
telephone number.  
2. After the party  
answers, press &QIꢁ  
7UQ.  
You hear dial tone. The CO Line LED flashes  
(conference rate). The new Line LED flashes (in-use  
rate).  
3. Press another CO  
/LQH  
...or 3RROHGꢀ/LQHꢀ  
*US and dial a  
telephone number.  
...or on some systems, It is not necessary to have both CO /LQH buttons on  
your telephone.  
you can press &QIꢁ  
7UQ and dial a CO  
line access code  
followed by a  
telephone number.  
4. After the party  
answers, press &QIꢁ  
7UQ.  
The Line LEDs both flash (in-use rate) and all parties  
are conferenced.  
If you receive a busy  
tone or no answer,  
return to the original  
connection by  
pressing the original  
/LQH button.  
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Features  
Two (Tandem) CO Line Connection  
5. Press &QIꢁ7UQ and  
You hear dial tone. Both Line  
TRK-TRK N1 N2  
JAN 10 THU 11: 57  
hang up.  
LEDs continue to flash  
(exclusive-hold rate) and the  
two lines are connected. N1  
and N2 identify the connected  
CO lines.  
The LED turns OFF when the parties hang-up.  
If the public telephone company provides auto  
disconnect, the connection may release automatically  
when the parties hang up. If not, the lines must be  
supervised to be disconnected (see Supervisionon  
Page 83).  
Supervision  
To supervise a tandem call and release it  
1. Press [DN]  
You are connected to both CO  
TRK-TRK N1 N2  
JAN 10 THU 11: 57  
lines. Both Line LEDs flash  
(in-use rate). N1 and N2  
identify the connected CO  
lines.  
...or /LQH  
...or 3RROHGꢀ/LQHꢀ  
*US.  
2. If the parties have  
Both Line LEDs turn OFF and the connection is  
hung up, go back on- released.  
hook  
...or if the parties are  
still talking, press  
&QIꢁ7UQ and hang-  
up.  
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Features  
Voice Mail Integration  
Voice Mail Integration  
This section explains how to program your telephone for Call Forward and retrieve  
messages when using a Toshiba Voice Mail System with your Strata DK system. Refer  
to the appropriate Toshiba Voice Mail User Guide for more information:  
o
Stratagy Voice Processing User Guide  
Toshiba VP User Guide  
o
Message Mailbox  
To direct forwarded calls to your mailboxyour personal storage space for voice  
messagesand to ensure that callers receive your personal greeting, you must store a  
Voice Mail (VM) Identification (ID) code. You need to store the ID code only once.  
Then whenever your station is call forwarded to voice mail, the VM ID code is  
automatically sent to the voice mail unit to direct the call to your mailbox.  
Your [PDN] and up to four [PhDNs] can be independently Call Forwarded from your  
telephone to either a unique (or the same) mailbox number. Telephones must be  
programmed as the owners of a [PhDN] to be able to call forward the [PhDN] to a  
voice mailbox number.  
To assign a voice mail message mailbox number  
Note This procedure is required for the initial storage of VM ID code to the Toshiba  
Voice Mail system. Once programmed, these digits remain in memory  
until changed. To change the code, repeat this procedure.  
1. Press [DN] + ꢂꢊꢃꢊ.  
You hear confirmation tone.  
656 ID CODE SET  
2. Enter the voice mail  
Example: for Toshiba voice  
ID code and the voice mail systems, enter ꢏꢈ + the  
91203  
mailbox [DN], plus  
any required pauses  
(up to 16 characters).  
mailbox number.  
203= mailbox number of the  
[DN] you pressed in Step 1.  
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Features  
Voice Mail Integration  
3. Press 5HGLDO.  
You hear a confirmation tone.  
The LCD confirms the data  
storage.  
DATA PROGRAMED  
To cancel the mailbox number  
Press [DN] + ꢂꢊꢃꢊ + 5HGLDO.  
Message Retrieval  
You can program a flashing 06* or [PhDN/MW] to automatically retrieve your  
voice mail messages when it is pressed. Storing the message retrieval sequence in  
Steps 1~4 below is required only once. It remains in memory unless cancelled or  
changed.  
To assign the message retrieval sequence  
1. Press [DN] + ꢂꢊꢃꢄ.  
You hear a confirmation tone.  
657 ID CODE SET  
2. Enter the voice mail  
system code and the  
voice mailbox [DN],  
plus any required  
pauses (up to 16  
Example: for Toshiba voice  
mail systems, enter ꢏꢇ + the  
mailbox number.  
92203  
[203] = mailbox number.  
characters).  
3. Enter your security  
code.  
By storing your security code, you avoid having to  
enter your code every time you access your mailbox;  
however, this will also allow anyone to retrieve your  
messages from your phone. If a security code is not  
desired, do not include it.  
4. Press 5HGLDO.  
You hear confirmation tone.  
The LCD confirms the data  
storage.  
DATA PROGRAMMED  
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Features  
Voice Mail Integration  
To retrieve messages with 0VJ or [PhDN/MW] button  
Press 0VJ [PhDN/MW] button with flashing LED.  
To cancel automatic retrieval  
Press [DN] + ꢂꢊꢃꢄ + 5HGLDO.  
Multiple Message Retrieval (LCD Telephones)  
1. With the flashing  
LED, press 0VJ or  
[PhDN/MW].  
The displayed station is  
called.  
When a message waiting  
voice mail is displayed, a V  
follows the station number. If  
a + sign is displayed, you  
have message waiting  
NO. 203  
CALL 200 216V+  
indications from more than  
one source (voice mail or  
stations). Press 6FUROO to  
rotate through more message  
waiting sources.  
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Features  
Voice Mail Integration  
Call Forward to Voice Systems  
By setting Call Forward to the Toshiba Voice Mail System on your telephone, callers  
are automatically connected to your voice mailbox.  
Note &DOOꢀ)RUZDUG buttons can only be used to Call Forward [PDNs]; access  
codes can be used to Call Forward [PDNs] or [PhDNs].  
To forward calls to voice mail  
1. Press the desired &DOOꢀ The LED flashes.  
)RUZDUG button  
...or a [PDN] or  
[PhDN] + access  
code.  
You hear a confirmation tone after entering the access  
code.  
Call Forward access codes:  
Call Forward-All Calls:  
Call Forward-Busy:  
Call Forward-No Answer:  
Call Forward-Busy-No Answer:  
ꢂꢊꢆꢈ  
ꢂꢊꢆꢇ  
ꢂꢊꢆꢌ  
ꢂꢊꢆꢅ  
2. Dial the Voice Mail  
System Directory  
See your System Administrator for the correct voice  
mail Directory Number. After dialing, you hear  
confirmation tone.  
number__________.  
3. Press the same Call  
Forward button used  
in Step 1  
If your phone has a Call Forward button assigned, its  
LED lights steady red.  
...or if you used an  
access code sequence,  
press 6SHHGꢀ'LDO +  
5HGLDO + 6SNU.  
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Features  
Voice Mail Integration  
To cancel Call Forward  
Press Call Forward  
The Call Forward LED turns off.  
button  
Note Call Forward buttons apply only to [PDNs]  
and not to [PhDNs].  
...or press a [PDN] or You hear a confirmation tone, and Call Forward is  
[PhDN] + ꢂꢊꢆꢈ, then cancelled.  
hang up.  
88  
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LCD Operation  
3
This chapter covers the LCD, its buttons and displays. Special features available only  
with the LCD are described in detail and step-by-step instructions on using them are  
given. (For digital telephone standard features, see Chapter 2 Features.)  
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LCD Operation  
Control Buttons  
Control Buttons  
The 0RGH, 3DJH and 6FUROO buttons are active when Soft Keys are turned off or  
your telephone is idle. Table 8 lists button functions.  
Table 8  
Control Button Definitions  
Button  
Definitions  
exit the following mode functions.  
(see To Exit from any Modeon Page 91).  
Busy Lamp Field (BLF) display  
(see Busy Lamp Field (BLF) Displayon Page 96).  
Busy station messaging  
Called station messaging  
Displays LCD message number NN, where NN can be personal  
message. It cannot be used to edit or create a new message.  
(see Retrieve and Auto Dial Lost Callson Page 99).  
0RGH  
Caller ID/ANI/DNIS information mode OFF  
(see Caller ID/ANI/DNIS Information Modeon Page 97).  
ꢊꢆ  
ꢊꢈ  
ꢊꢇ  
Caller ID/ANI/DNIS information mode ON  
(see Caller ID/ANI/DNIS Information Modeon Page 97).  
Caller ID/ANI/Lost Call stored information display  
(see Retrieve and Auto Dial Lost Callson Page 99).  
ꢊꢅ  
ꢄꢈ  
ꢄꢆ  
View Call Park Orbit list (see Call Park Orbit List Displayon Page 99).  
Soft Keys ON (see Soft Keyson Page 91).  
Soft Keys OFF (see Soft Keyson Page 91).  
Remote called station messaging  
(see Group Notification Station Messagingon Page 108).  
ꢏꢅ  
ꢏꢃ  
Remote calling station messaging (see To set a advisory station  
message for a remote stationon Page 106).  
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LCD Operation  
Soft Keys  
Table 8  
Control Button Definitions (continued)  
Button  
Definitions  
o
o
Changes Busy Field groups.  
Changes displays (date/time, elapsed time,  
message, call forward, dialed number).  
NO. 204  
MAY 24 MON 12: 05  
3DJH  
o
Scrolls through speed dial numbers when in Mode  
8.  
o
o
Scrolls through message waiting numbers.  
6FUROO  
Scrolls through the speed dial digits (if more than 16 digits) when in Mode 8.  
To Exit from any Mode  
1. Press 0RGH.  
MODE NO. ?  
2. Press .  
The LCD displays date/day/  
time.  
JUNE 03 TUE 03:54  
Soft Keys  
The Soft Key feature provides a quick-and-easy way to access frequently-used  
features during a call. When Soft Keys are on, they replace the Mode, Page, and Scroll  
functions. When your telephone is idle, Soft Keys do not display and the 0RGH,  
3DJH, and 6FUROO keys operate as LCD control buttons.  
If the Soft Key feature is activated at your station, you can still access features with  
feature buttons (fixed or flexible) or with access codes. Your telephone may already  
come with the Soft Keys activated.  
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LCD Operation  
Soft Keys  
To turn Soft Keys ON  
1. Make sure that your  
telephone is idle and  
the handset on-hook.  
2. Press 0RGH + ꢄꢈ.  
Your LCD confirms that the  
keys are on.  
LINE OR STATION?  
LINE STA.  
RTRN  
To turn Soft Keys OFF  
1. Make sure that your  
telephone is idle and  
the handset on-hook.  
2. Press 0RGH + ꢄꢆ.  
Your LCD confirms that the  
keys are off.  
NO. 204  
SOFT KEY OFF  
Soft Key Display  
Abbreviated Soft Key feature prompts display on the LCD  
above the Control buttons (0RGH, 3DJH, and 6FUROO). In the  
following example, you would press 0RGH for the TRNS  
function, 3DJH for CONF and 6FUROO for PGE.  
TALK ON LINE 2  
TRNS CONF PGE  
If the Soft Key feature is activated at your station, incoming call information does not  
display on your LCD while your station is busy. To display this information, you must  
either disconnect the existing call or place it on hold.  
How to Use Soft Keys  
This section provides an example of how to use Soft Keys to make a Conference call  
by adding a station to an outside call. See Soft Key Promptson Page 95 for a list of  
features that can be accessed with Soft Keys.  
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LCD Operation  
Soft Keys  
Example: Using Soft Keys to Make a Conference Call  
While on an outside call (LINE 3) you initiated, your LCD  
displays the prompts ABR, CONF, and PGE during the first 30  
seconds (if ABR does not appear, then this feature was not  
assigned in system programming).  
TALK ON LINE 3  
ABR CONF PGE  
Thirty seconds after the first digit of the telephone number is  
dialed, the display changes to TRNS, CONF, and PGE. If the  
call is an incoming call, the TRNS prompt appears  
immediately when you answer the call.  
TALK ON LINE 3  
TRNS CONF PGE  
To Use Soft Keys to Make a Conference Call  
1. While on an outside  
call, press CONF  
(3DJH) to initiate the  
Conference.  
The outside call is placed on-  
hold.  
LINE OR STATION?  
LINE STA.  
RTRN  
(Optional) You can  
press RTRN (6FUROO)  
to terminate the  
operation and return  
to the outside call.  
If you press RTRN,  
you will have to  
repeat the previous  
step if you wish to  
return to transfer,  
conference, or page.  
2. To transfer to a  
station, press STA  
(3DJH).  
DIAL STATION NO.  
RTRN  
3. Dial a station number. The name and/or number  
[203] displays for about three  
seconds.  
CALLING  
JANE BROWN 203  
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LCD Operation  
Soft Keys  
If you have Voice First  
Signaling, the display changes  
to:  
ANNOUNCE TO 203  
TRNS CONF PGE  
If you have Tone First  
Signaling, the phone rings  
station [203] and the display  
changes to:  
RINGING 203  
TRNS TALK RTRN  
4. (Optional) If you have The called station answers,  
TALK WITH 203  
voice first signaling,  
announce the call to  
station 203.  
and you are connected to  
station 203 and the outside  
call remains on-hold.  
TRNS JOIN RTRN  
5. Press JOIN (3DJH).  
All parties are now joined in a  
conference. Your LCD  
LN3+203  
EXIT CONF  
indicates that you are in a  
conference with CO line 3  
and station 203 [LN3+203].  
6. Press EXIT (0RGH)  
to drop out of the  
conference  
The other parties remain connected in the conference  
call.  
...or CONF (3DJH) to  
add another party to  
the conference.  
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LCD Operation  
Soft Keys  
Soft Key Prompts  
Table 9 provides definitions of all of the Soft Key prompts that could appear on your  
LCD.  
Table 9  
Soft Key  
ABR  
Soft Key Prompts  
Definition  
Activates Automatic Busy Redial after dialing a busy outside telephone number.  
Activates Automatic Callback after reaching a busy station, CO line, or CO Line group.  
(Busy Override) Sends a call-waiting tone to a busy station.  
Initiates or completes a conference.  
ACB  
BUSY  
CONF  
EXEC  
EXIT  
(Executive Override) Breaks into the conversation of a busy called station.  
Exits you from a conference; remaining parties are connected.  
Joins all parties to a conference while on a conference call.  
JOIN  
Adds a CO line to an existing call while in the Conference mode. The LCD prompts you to  
access a CO line after you press this key.  
LINE  
MESG  
OVRD  
PGE  
Sets a message waiting indication at a busy or unanswered station.  
Overrides options, busy mode, or overrides Do Not Disturb mode.  
Parks an outside call and to gain access to a menu of options.  
Makes a called station ring when making a voice announce call to the station.  
Disconnects a call and returns phone n to the idle state.  
RING  
RLS  
RTRN  
Terminates a feature operation and to return to a previously displayed state.  
Adds a station to an existing call while in the Conference mode. The LCD prompts you to  
dial a station number after you press this key.  
STA.  
TALK  
Makes a voice announcement to a called station that is ringing.  
Initiates or completes a Transfer while on an outside call. Press once for an immediate or  
announced transfer, depending on system programming. Pressing TRNS again  
completes the transfer.  
TRNS  
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LCD Operation  
Busy Lamp Field (BLF) Display  
Busy Lamp Field (BLF) Display  
This feature displays when a station is busy or ringing on any type of [DN] or CO line.  
If all or a telephones [PDNs] are in use on another telephone(s), the telephone shows  
busy on the BLF, even though it may be idle. If a telephone is in the DND mode, the  
telephone BLF appearance displays busy.  
Starting with the number entered, the BLF displays a group of 10 [PDNs] per line; a  
total of 20 for the LCD. Pressing 3DJH scrolls the display. The BLF mode stops all  
other displays from appearing on your telephones LCD.  
To display the BLF  
1. Press 0RGH + .  
BLF NO. ?  
2. If [PDNs] are two  
For example, if you enter 2  
for 200, the list of telephone  
[DNs] beginning with the 200  
display.The sample LCD  
(shown at right) indicates that  
stations 200, 205, and 217 are  
in use or DND mode.  
200 0 . . . 5 . . . . .  
210 . . . . . . 7 . . .  
digits, press ꢂ  
...or enterthe first  
digit of a three-digit  
[PDN]  
...or enterthe first two  
digits of a four-digit  
[PDN].  
3. Press .  
4. Press 3DJH to rotate  
The 200/210 group changes to  
210/220.  
210 . . . . . . 7 . . .  
220 . . 2 . 4 . . . . 9  
BLF groups.  
96  
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LCD Operation  
Caller ID/ANI/DNIS Information Mode  
Caller ID/ANI/DNIS Information Mode  
Automatic Number Identification (ANI) information cannot co-exist on the same  
telephone LCD with Dialed Number Identification Service (DNIS) information. If  
your system is programmed to receive both ANI and DNIS information on incoming  
calls, press 3DJH while the call is ringing to alternate between DNIS and ANI/Caller  
ID LCD displays. After you answer the call, you can not alternate between displays.  
DNIS  
Incoming DNIS telephone numbers can be correlated in the system database with  
assigned DNIS names. These names, up to 16 alphanumeric characters, display on  
your telephones LCD, enabling incoming calls to be instantly identified and  
appropriately answered. Table 10 shows DNIS samples.  
ANI/Caller ID  
If your telephone is programmed to receive Caller ID names and numbers, the calling  
partys name displays. Table 10 shows ANI samples. If Caller ID was activated, then  
the callers name and/or number would appear on the first line.  
To display the number while the call is ringing  
While the call is  
MR. JONES  
LINE 3 RINGING  
ringing, press 3DJH.  
To activate the Caller ID/ANI or DNIS display mode  
Press 0RGH + ꢊꢈ. (The system default is ON.)  
To deactivate the Caller ID/ANI or DNIS display mode  
Press 0RGH + ꢊꢆ.  
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LCD Operation  
Caller ID/ANI/DNIS Information Mode  
Table 10  
DNIS/ANI Samples  
Function  
ANI/Caller ID Number1  
DNIS/Caller ID Name  
TOSHIBA TSD  
CN: 7145556782  
LINE 3 RINGING  
Incoming Call  
LINE  
3
CALLING  
TOSHIBA TSD  
LINE RINGING  
Incoming ACD Call  
3
Answered incoming or transferred call.  
Display changes to call duration.  
CN: 7145556782  
ANSWERED LINE 3  
TOSHIBA TSD  
ANSWERED LINE 3  
HOLD LINE  
3
Call placed on-hold.  
SEP TUES 18:30  
9
CN: 7145556782  
LINE 3 RECALL  
TOSHIBA TSD  
Held call recalls your station.  
LINE  
3
RECALL  
Station 201 is transferring a call to you  
(station 200).  
NO. 200  
201 CALLING  
CN: 7145556782  
LN 3 TRANS 201  
TOSHIBA TSD  
LINE TRANS 201  
Transferred station (201) hangs up.  
Transferred call recalls your station (201).  
Call forwarded to your phone.  
3
CN: 7145556782  
L 3 RECALL 201  
TOSHIBA TSD  
RECALL 201  
L
3
TOSHIBA TSD  
LINE CALL 201  
3
1. Caller ID numbers do not display CN: before the number, whereas ANI does.  
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LCD Operation  
Call Park Orbit List Display  
Call Park Orbit List Display  
This feature enables you to monitor (view) the calls that are parked at your station.  
While your phone is  
idle, press 0RGH +  
ꢊꢅ.  
LCD shows the CO Line  
number (003) and the orbit  
number where the call is  
parked (900).  
LN 3 ORBIT 900+  
...or 2UELWꢀ/LVW. To  
scan the Orbit List,  
press 6FUROO.  
Retrieve and Auto Dial Lost Calls  
The system automatically saves the numbers for all calls that ring at your telephone,  
but are unanswered (lost calls). This feature enables you to view the stored  
information, view the time and date, delete the information without returning the call,  
and/or Auto Dial the saved numbers.  
To view lost calls  
1. Press 0RGH + ꢊꢇ.  
The phone number and caller  
name are displayed on your  
LCD. ANI/Caller ID numbers  
always include area codes.  
MR. JONES  
7145553700  
2. Press 6FUROO  
The next lost call displays.  
MR. SMITH  
7145568725  
...or  
The previous lost call  
displays.  
MS. DOE  
7143723546  
ꢀꢉ  
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LCD Operation  
Retrieve and Auto Dial Lost Calls  
...or 3DJH.  
Toggles between the phone  
number/caller name screen  
and the date and time screen.  
06/02 17: 46  
CN: 7145553700  
MR. JONES  
7145553700  
Note CN: Identifies ANI calls as opposed to Caller ID calls which do not display  
CN:.  
To delete lost call  
1. Press 0RGH + ꢊꢇ  
The next lost call is displayed.  
The next lost call displays.  
MR. SMITH  
7145568725  
2. Press 6FUROO  
...or press  
The previous lost call  
displays.  
MS. DOE  
7143723546  
...or press .  
The lost call information is deleted without auto  
dialing the call.  
To Auto Dial the lost call  
1. Press 0RGH + ꢊꢇ  
The phone number and caller  
MR. SMITH  
7145568725  
name are displayed on your  
LCD. ANI/Caller ID numbers  
always include area codes.  
2. Pressꢀ6FUROO  
The next lost call displays.  
...or  
The previous lost call  
displays.  
MS. DOE  
7143723546  
100  
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LCD Operation  
Messages, Memos, and Name Display  
3. Press CO /LQH  
You hear dial tone.  
...or a [DN] + CO  
/LQH access code.  
4. Press /RVWꢀ&DOOꢀ  
The DK System auto dials the digit 1before dialing  
the saved, outgoing telephone number.  
$XWRꢀ'LDO.  
Messages, Memos, and Name Display  
The LCD on your telephone can be used to send or receive  
at right). It can also display the names/numbers of the person  
BACK AT 2-PM-CALL  
MEETING FOR 3PM  
calling your telephone or the name of the person you are calling. Names and memos  
can also be set  
to display with speed dial numbers and timed reminders.  
You can write or edit a station message (10~19), fill in the blanksof system  
messages 62~64, enter a name/title that will display when other stations call your  
station (see Name/Number Displayon Page 113), or enter a Speed Dial (see Speed  
Dial Memoson Page 111) or Timed Reminder memo (see Timed Reminderson  
Page 78). System messages 65~99, if available, are written by the System  
Administrator and cannot be edited by the user.  
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LCD Operation  
Messages, Memos, and Name Display  
To enter LCD characters  
1. Access message/  
memo/name display.  
A cursor () appears at the first character in the  
display.  
2. Enter the message/  
name/memo (up to 32  
alphanumeric  
See Table 11 for dial pad key equivalents.  
2358  
Move Right  
(Alpha mode only)  
characters), using the  
following dial pad keys  
(dial pad shown at  
right):  
moves right  
Move Left  
Toggles between  
alphanumeric  
characters  
moves left  
ꢀ²ꢀtoggles between  
Scrolls alpha/  
special characters  
alphanumeric  
mode (dial pad  
defaults to  
numeric mode)  
scrolls the alpha/  
special characters.  
3. To blank out any  
portion of a message,  
press (in alpha mode)  
and move the cursor to  
the right.  
Each character the cursor transverses is deleted.  
102  
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LCD Operation  
Messages  
Table 11  
Letter  
Dial Pad Key Equivalents  
Key  
Key  
Key  
Equiv.  
Letter  
Letter  
Symbol  
Key Equiv.  
Equiv.  
Equiv.  
A
B
C
D
E
F
G
H
I
ꢇꢆ  
ꢇꢆꢆ  
J
K
L
S
T
ꢄꢆꢆ  
:
+
/
ꢈꢆꢆꢆ  
ꢈꢆꢆꢆꢆ  
ꢃꢆ  
ꢃꢆꢆ  
U
V
W
X
Y
Z
ꢍꢆ  
ꢈꢆꢆꢆꢆꢆ  
ꢈꢆꢆꢆꢆꢆꢆ  
M
N
O
P
Q
R
ꢍꢆꢆ  
ꢌꢆ  
ꢌꢆꢆ  
ꢊꢆ  
ꢊꢆꢆ  
Note Symbols shown  
above must be  
ꢏꢆ  
made in alpha  
character mode on  
the dial pad.  
ꢏꢆꢆ  
ꢈꢆꢆ  
ꢅꢆ  
ꢅꢆꢆ  
ꢈꢆ  
ꢄꢆ  
Messages  
There are three basic LCD message functions:  
o
Advisory messaging enables you to store an informative message for LCD  
telephones that call your phone.  
o
Silent messaging enables you to write a message that you can send to busy LCD  
telephones. Silent messaging lets you communicate visually to someone who is  
occupied on the telephone.  
o
Notifications enable you to send your station number and message indication to  
another LCD station. Responding to the message, the called station receives your  
message.  
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LCD Operation  
Messages  
System Messages 60~64  
System messages 60~64 are standard messages. You can fill in the blanksof  
messages 62~64 (see below). Example: Message 64 can be edited to read RETURN  
ON JAN. 4. Callers with LCD phones will see that message when they call your  
number.  
System Message  
Preprogrammed message  
Number  
(Max. 32 digits per message)  
60  
OUT TO LUNCH  
61  
IN A MEETING  
62  
CALL _____________  
BACK AT __________  
RETURN ON________  
63  
64  
System Messages 65~99  
System messages 65~99 can only be programmed or permanently changed at the  
Administrators telephone. Any messages programmed at Administrators telephone  
remain in memory until canceled from Administrators telephone or until the system is  
reinitialized.  
Station Messages  
You can create up to 10 station messages (10~19). Once entered, a message can never  
be deleted; only overwritten. This is a station option that is enabled in system  
programming.  
To enter/store a station message  
1. Press /&'ꢀ0VJꢀ  
The LCD Msg Select/[PDN]  
LED flashes.  
6HOHFW  
MSG NO. ?  
...or [PDN] + ꢂꢊꢍ.  
2. Enter the two-digit  
message number  
The current message, if any, is displayed.  
(10~19) to be stored.  
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LCD Operation  
Messages  
3. Enter the message.  
The LCD Msg Select/[PDN] LED lights steadily, and  
the LCD displays the message. The message is now  
stored in system memory.  
(See To enter LCD  
characterson Page  
102.)  
4. Repeat Steps 1~3 for  
any additional  
messages you want to  
store.  
5. Press /&'ꢀ0VJꢀ  
The message displays on your LCD an Advisory  
Message (see below). To cancel the message display,  
press [PDN] and dial ꢂꢊꢍ or press /&'ꢀ0VJꢀ  
6HOHFW.  
6HOHFW  
...or 6SNU.  
To set an advisory message for incoming calls  
1. Press /&'ꢀ0VJꢀ  
The LCD Msg Select/[PDN]  
LED flashes.  
6HOHFW  
MSG NO. ?  
MSG NO. 10  
...or a [PDN] + ꢂꢊꢍ.  
2. Enter the desired  
message number:  
The selected message  
displays. (This assumes the  
message has already been  
stored in memory.)  
ꢈꢆ~ꢈꢏ (station)  
...or ꢊꢆ~ꢏꢏ (system)  
3. Press /&'ꢀ0VJꢀ  
The message displays on your telephones LCD. The  
LCD Msg Select/[PDN] LED lights continuously. The  
selected message is sent to LCD phones when they call  
your [PDN] or any [PhDN] owned by the telephone.  
6HOHFW  
...or 6SNU.  
4. If you have Call  
Forward set, press  
3DJH to display the  
message instead of  
the CF display.  
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LCD Operation  
Messages  
To cancel an advisory message that has been set at your station  
Press /&'ꢀ0VJꢀ6HOHFW  
...or [PDN] + ꢂꢊꢍꢀ+ 6SNU.  
The LED goes out. If a station message was sent, this procedure does not erase it.  
To set a advisory station message for a remote station  
1. While your telephone  
MODE 95  
DEST EKT NO.?  
is idle, press 0RGH +  
ꢏꢃ.  
2. Dial the destination  
[PDN].  
207 = the destination [PDN]  
MODE 95 DEST EKT  
EKT NO. 207  
3. Press 3DJH.  
MW TO ST123  
MSG NO?  
4. Enter the message  
number (station  
ꢈꢆaꢈꢏ; system,  
ꢊꢆaꢏꢏ).  
(This assumes the message is  
already stored in memory.)  
MW TO STXXX  
MSG NO?10  
5. Press 3DJH.  
Remote calling station  
messaging allows you to set a  
calling station message for  
only one station at a time.  
6. Press 0RGH.  
207 = the [PDN] where  
message will be set.  
CALL 207-010M  
Called station  
010 = the message number.  
M
= message is set.  
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LCD Operation  
Messages  
7. Press .  
Your LCD shows the time and  
date. The message is  
SENT 207  
displayed at station 207. LCD  
telephones calling station 207  
receives the message.  
Your station  
Message Notifications  
With an LCD telephone, you can set short messages (up to 32 characters) that display  
to callers with LCD telephones.  
Any station can record a message; however, only stations with an LCD are able to see  
the stored messages. Stations that do not use Soft Keys (Soft Keys Off: 0RGHꢀ+ꢀꢄꢆ)  
can send messages liveto other LCD station users.  
Notification Station Messaging  
Your station number and a message indication can be sent to another LCD station.  
When that station responds, it will receive the message. Soft Keys must be OFF at the  
sending station for this feature to operate.  
To set a notification station message  
1. Press [PDN] and dial  
the station Directory  
Number (station does  
not answer or is  
busy).  
2. Press 0RGH + .  
MW TO STXXX  
MSG NO.?  
3. Enter the message  
number.  
Station message (10~19), system message (60~99).  
The LCD displays the message. (This assumes the  
message has already been stored in memory.)  
4. Press 0VJ.  
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LCD Operation  
Messages  
5. Press 6SNU or hang  
up to release.  
Msg LED flashes on the  
called station.  
CALL 204-207M  
Called station  
204 = the called [DN]  
207 = the [PDN] of the station  
that sent the message  
M = message has been sent.  
SENT 204  
Your station  
To receive a notification station message  
Press 0VJ when your telephone Msg LED is flashing.  
To cancel the message from the telephone that set the message  
Press [PDN] and dial XXX is the [PDN] of the telephone that has the  
ꢂꢊꢅ;;;. message set.  
Group Notification Station Messaging  
This feature enables a station to set a Called Station Message for a group of stations.  
To set a notification station message for another station or group of stations  
1. Press 0RGH + ꢏꢅ.  
MODE 94  
DEST EKT NO.?  
2. Dial the destination  
[DN]  
Station groups correspond to  
the same stations that are in  
respective Page groups  
assigned in system  
MODE 94  
DEST EKT NO. 207  
...or press ꢂꢌꢆ for all  
call page stations,  
programming.  
...or enter a group  
207=destination [DN] or  
group number.  
code (ꢂꢌꢈ ꢂꢌꢍ .  
~
)
ꢂꢌꢈ~ꢂꢌꢍ for Page Group  
1~8 respectively.  
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LCD Operation  
Messages  
3. Press 3DJH.  
MODE 94  
ORG EKT NO.?  
4. Dial the originating  
[PDN].  
This can be your number or  
another station number.  
MODE 94  
ORG EKT NO. XXX  
5. Press 3DJH.  
MSG NO.?  
6. Enter the message  
number (station  
ꢈꢆaꢈꢏ; system,  
ꢊꢆaꢏꢏ).  
The LCD displays the  
message. In this example,  
system message 60 was  
entered. (This assumes the  
message is already stored in  
memory.)  
OUT TO LUNCH  
7. Press 3DJH.  
8. Press 0RGH.  
9. Press .  
MSG NO.?  
MODE NO.?  
At the destination station, the  
LCD displays the originating  
station number and the 0VJ  
LED flashes.  
SENT 207M  
To receive a notification message  
Press 0VJ.  
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LCD Operation  
Messages  
To cancel the message from the telephone that set the message  
Press [PDN] and dial ꢂꢊꢅ;;;, where XXX is the [PDN] of the telephone that  
set the message.  
Silent Messaging (Busy Station)  
An audible tone and an LCD message can be sent to an LCD station that is busy. The  
busy station can return a message to the calling stations LCD. The two stations may  
continue this procedure to carry on a silentconversation. Soft Keys must be OFF  
(0RGH + ꢄꢀꢆ) at the sending and receiving stations for this feature to operate.  
To send a message to a busy station  
1. When you receive a  
busy tone, press  
0RGH + .  
210=[DN]  
OVER TO ST210  
MSG NO?  
2. Enter the message  
number.  
Station message (10~19) and  
system message (60~99). The  
LCD displays the message.  
(This assumes the message is  
already stored in memory.)  
3. Press 3DJH.  
The destination station beeps  
four times and the message  
displays for 30 seconds, or  
until you hang up.  
Your LCD confirms the  
message was sent.  
MSG SEND  
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LCD Operation  
Memos  
To return to a busy station message after receiving a busy station message  
1. Press 0RGH + .  
OVR TO ST210  
MSG NO?  
2. Enter the message  
number.  
Station message (10~19) and system message (60~99).  
The LCD displays the message. (This assumes the  
message is already stored in memory.)  
3. Press 3DJH.  
Your LCD confirms the  
message was sent.  
MSG SEND  
Memos  
Speed Dial Memos  
You can store names (12 characters max.) for each of 40 station speed dial numbers.  
The memo pad of names can be scrolled to select the appropriate party. The station  
must be enabled via system programming for LCD message memory.  
To program Speed Dial names and numbers  
1. Press 5HGLDO, then  
6SHHGꢀ'LDO.  
2. Dial a station speed  
dial code.  
See Table 16 on Page 136 for  
speed dial codes.  
# * 10 SPEED DIAL  
3. Press 0RGH.  
If a name was previously  
stored on this code, it appears  
on the top line.  
*10 NAME  
SPEED DIAL  
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LCD Operation  
Memos  
4. Enter the name or  
The name appears on the bottom line as you enter it.  
(See To enter LCD characterson Page 102.)  
memo (12 characters  
maximum).  
5. Press 0RGH.  
6. Enter a phone number The number displays on the top line as you enter it.  
(16 characters  
maximum).  
7. Press 5HGLDO to  
record data in  
memory.  
To display the Speed Dial number and memo  
Press 0RGH + ꢍ;a;, where X~X is the speed dial number to be displayed.  
To dial a Speed Dial number  
1. When your phone is  
idle, press 0RGH + .  
2. Enter Station Speed  
Dial Code  
SPEED DIAL NO. 10  
...or System Speed  
Dial Code.  
3. Press 3DJH to see  
more of the directory  
of numbers/memos.  
4. Press an available  
The number is dialed.  
/LQH  
...or [DN] and enter a  
CO line access code.  
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LCD Operation  
Name/Number Display  
To check a speed dial number  
1. When phone is idle,  
press 0RGH + .  
MODE NO.? 8  
2. Dial a speed dial  
number.  
TOSHIBA is the memo (up to  
12 characters).  
*11 TOSHIBA  
7145553700  
714 583 3700 is the number  
(up to 16 digits).  
3. Press 3DJH to scan  
the directory for the  
appropriate number/  
memo.  
If the number is longer than 16 digits, a +appears in  
the far right corner of the display.  
4. Press 6FUROO to  
display any remaining  
digits.  
Timed Reminders  
See Timed Reminderson Page 78.  
Name/Number Display  
This feature enables you to enter a name/title, telephone number, location, etc. in  
system memory. This name/title (e.g., LOBBY) displays on your stations LCD while  
it is idle, and on other stationsLCDs when you call them or they call you.  
Name display information for non-LCD telephones or voice mail/auto attendant  
devices may be entered by the System Administrator for display on other stations’  
LCDs when called.  
When this feature is set, your Name/Number displays during direct, forwarded, and  
hunted calls. On override or OCA calls, it does not display.  
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LCD Operation  
Name/Number Display  
To enter name/number information  
1. Press [DN] + ꢂꢊꢇꢈ.  
USER NAME ?  
2. Enter the new  
information (up to 16  
characters, e.g., user  
name and station  
number). See To  
enter LCD  
characterson Page  
102.  
3. Press 6SNU.  
The information is stored and  
appears on the top line of your  
TOSHIBA EXT. 200  
DATE DAY TIME  
stations LCD.  
When you call a station, the  
name/title displays on the  
bottom of the called stations  
LCD.  
NO. 213  
TOSHIBA EXT. 200  
To clear name/number display  
1. Press [DN] +  
You hear confirmation tone, then busy tone.  
ꢂꢊꢇꢆ.  
2. Press 6SNU.  
During clear:  
NO. 213  
USER NAME RESET  
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LCD Operation  
Name/Number Display  
After clear: A name is  
displaced by message and call  
forward settings if they are  
set.  
NO. 213  
DATE DAY TIME  
Note This procedure does not erase the name/  
number. To restore the display, press [DN] +  
ꢂꢊꢇꢈ.  
To erase name/number display  
1. Press [DN] +  
Current information displays  
on the lower line of the LCD.  
USER NAME ?  
ꢂꢊꢇꢈ.  
2. Press in the alpha  
Blank characters replace the information.  
mode to enter blanks.  
3. Press 6SNU.  
The information is erased and the [PDN] of the  
telephone is displayed.  
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LCD Operation  
Name/Number Display  
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Full-duplex Speakerphone 4  
This chapter explains how to use the Full-duplex Digital Speakerphone  
(DKT2020-FDSP).  
The DKT2020-FDSP is designed to allow both parties of a speakerphone call to speak  
simultaneously. This eliminates clippingand enables true two-way conversation.  
However, when two parties are talking simultaneously, the performance is not as good  
as on a handset. The technology necessitates some volume loss in this situation.  
An optional External Microphone can be connected for improved performance.  
However, the External Microphone is extremely directional and should only be used  
in certain applications. The telephone also provides half-duplex/full-duplex manual  
selection.  
The DKT2020-FDSP has three operational modes for enhanced microphone use  
(Best, Good and Normal). These modes allow adjustments for different room  
acoustical characteristics. Choosing either the Internal or External Microphone  
(RFDM) and proper operational mode should be pre-selected by the system installer.  
When the External Microphone option is installed, the telephones Internal  
Microphone is disabled on all but Voice First Handsfree Answerback calls and OCA  
calls. The External Microphone is powered by the phone (no batteries are required)  
and does not need to be turned off when not in use.  
Choosing either the Internal or External Microphone is performed on the DIP  
switch 5, located under the keystrip (see Figure 4).  
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Full-duplex Speakerphone  
Dip Switches  
Important!  
The DKT2020-FDSPs full-duplex operation depends on the speaker volume setting.  
Raising or lowering speaker volume directly affects the performance of the full-duplex  
operation.  
o
Depending on the rooms echo characteristics, raising the volume of the  
speakerphone can cause the full-duplex operation to deteriorate. When set to  
maximum volume, it may be necessary to switch to half-duplex operation.  
o
The speakerphone will automatically reduce volume in each direction when both  
the FDSP user and the distant party are talking at the same time. The volume  
reduction is required to control the echoes at high volume levels. It is possible for  
surrounding conversations and other sounds to trigger this effect even when you  
are not speaking.  
o
o
The performance of the DKT2020-FDSP can vary on calls that involve a delay,  
such as wireless calls, Voice Over Internet Protocol calls, etc. With these types of  
calls, the quality can diminish.  
When using the [PDN] or Intercom button, the performance for internal calls is  
not as good as for external calls.  
Dip Switches  
The DKT2020-FDSP has DIP switches that enable use for the External Microphone  
and the international market. The DIP switches are located underneath the flexible  
button key strip (see Figure 4).  
There are three different DIP switch settings for optimum operation in various types of  
environments:  
o
Best provides full-duplex operation with the Internal or External Microphone.  
This is ideal for a large enclosed area, such as an office with little echo. Echo  
varies according to the environment. For instance, a room that is relatively empty  
has more echo than a room with furniture or items that can absorb sound waves.  
o
o
Good provides full-duplex operation with the Internal or External Microphone.  
This is ideal for a small office with high echo.  
Normal provides full-duplex operation with the Internal or External  
Microphone. This works well with an open office area, such as an office cubicle.  
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Full-duplex Speakerphone  
Dip Switches  
LCD Display  
Handset  
ON  
1
DIP Switches  
(some models)  
Red/Green  
LED Indicators  
2
3
4
Speed  
Dial  
Line 9  
Line 8  
Do Not  
Disturb  
Line 7 Lin  
e 17  
Line 6  
Line 16  
Line 15  
Line 14  
Line 13  
Line 5  
Line 4  
Line 3  
Dial Pad  
Flexible Buttons  
Line 2  
Line 1  
Line 12  
Line 11  
Intercom Line 10  
Fixed Buttons  
Microphone Location  
3926  
Figure 4  
Table 12  
Location of DIP Switches  
Table 12 shows the switch positions for the three different settings.  
DKT2020-FDSP DIP Switch Settings  
Dip Switch  
Full Duplex Setting  
DIP Switch Position  
1
2
3
4
5
6
7
ON  
Best  
ON ON ON ON ON OFF ON  
1
2
2
2
2
3
3
3
3
4
4
4
4
5
5
5
5
6
6
6
6
7
7
7
7
ON  
Good  
ON ON ON ON ON ON OFF  
1
ON  
Normal  
(Default)  
ON  
ON ON ON ON ON ON  
1
ON  
Dip Switch 5 ON for Internal Microphone; OFF for External.  
1
5206  
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Full-duplex Speakerphone  
Dip Switches  
Note The first four DIP switches are used to select the country, same as all other  
DK2000-series telephones. The default DIP switch settings (1~4) are preset to  
On for the USA and Canada. If you need to make adjustments for other  
countries, see Table 19 on Page 146.  
To use the External Microphone  
1. Plug in the RFDM External Microphone into the bottom of the telephone (see Figures  
5 and 6).  
2. Turn the microphone On by opening it (see Figure 7).  
Note The High/Low switch works independently from the telephones  
speakerphone. This setting must be on High for proper operation.  
Important!  
G
G
G
The microphone has a narrow voice pick-up range so the front of the microphone  
should always point toward the person speaking (see Figure 8).  
Be sure to place the microphone at least one foot from the telephone speaker and  
do not point the microphone toward the telephone speaker grille.  
To use the external microphone in a conference room setting, place the  
microphone away from all parties to eliminate some of the directionality effect.  
Parties may have to speak up to be heard.  
CAUTION! Avoid pulling the microphone cord excessively.  
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Full-duplex Speakerphone  
Dip Switches  
EXT MIC  
EXT MIC  
5217  
LOW  
HIGH  
5218  
Figure 5  
RFDM Plug on DKT2020-FDSP  
Figure 6  
RFDM Unit  
RFDM Unit (OFF Position)  
RFDM Unit (ON Position)  
5352  
Figure 7  
External Microphone On/Off  
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Full-duplex Speakerphone  
Dip Switches  
RFDM Super Directional Microphone  
5353  
Figure 8  
External Microphone Voice Pick-up Path  
Speech Training Mode  
When the DKT2020-FDSP is used in speakerphone mode, it adjusts to both the  
telephone lines and rooms acoustic properties. At the beginning of each  
speakerphone call, the echo canceller must perform Speech Training by evaluating  
both the FDSP user and the far-end users voice, background noise and line quality.  
To train the speakerphone  
The parties at both the local telephone and on the far end should take turns  
speaking for approximately 10 seconds.  
To improve speaker quality  
If the conversation becomes unstable during the call, or there is clipped speech,  
feedback or short silences, first try adjusting the volume. This forces the FDSP  
phone into speech training mode. The LED will go on.  
If conversation is still unstable, press button 10 to activate half-duplex mode. You  
can turn off button 10 at any time to reactivate full-duplex mode.  
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Full-duplex Speakerphone  
Dip Switches  
To force the telephone into Speech Training mode  
During a call, momentarily press 9ROL, 9ROM, +ROG or 0,&.  
During Speech Training mode, the speakerphone operates in half-duplex mode.  
Tips for best results  
Avoid blocking the microphone or shuffling paper near the microphone.  
o
o
Avoid placing the speakerphone where it can detect excessive background noise,  
especially during Speech Training mode.  
o
Avoid moving the telephone during a callthis changes the rooms acoustic  
properties. If the telephone or microphone is moved, you may have to force the  
Speech Training mode.  
Special Button Operation (Button 10)  
When using the external or Internal Microphone, button 10 works as a toggle from  
full- to half-duplex on the DKT2020-FDSP.  
Button 10  
toggles  
between full-  
and half-duplex.  
5241  
Figure 9  
Button 10 on the Full-duplex Speakerphone  
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Full-duplex Speakerphone  
Dip Switches  
To toggle full/half-duplex mode  
Press button 10 (see  
Figure 9) to turn full-  
duplex mode On or  
Off.  
Full-duplex mode: Button 10 LED Off.  
Half-duplex mode: Button 10 LED On.  
Notes  
G
Button 10 functions the same for Internal and/or External Microphone.  
G
If DIP switch 6 and 7, in Figure 12, are turned Off, the Full/half-duplex function  
of Button 10 is disabled and Button 10 will function as programmed in Program  
39 of system/station Programming.  
G
The DKT2020-FDSPs full-duplex operation depends on the speaker volume  
setting. Raising or lowering the speaker volume directly affects the performance  
of the full-duplex operation.  
Important!  
o
If raising or lowering the volume does not improve performance, switch to half-  
duplex mode by pressing Key 10.  
o
If both you and the distant party are using full-duplex speakerphones, the  
sensitivity to both echo paths may cause a reduction or instability of volume. If  
this happens, it may be necessary to switch to half-duplex mode by pressing key  
10.  
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Add-on Module/DSS Console 5  
This chapter provides an equipment overview of the following two optional units and  
describes the features buttons and their associated LEDs.  
o
Digital Add-on Module (DADM) add 20 feature buttons to 2000-series digital  
telephones. Up to two DADMs can be connected to a telephone.  
o
Direct Station Selection (DSS) Consoles available for system operators who do  
not have an attendant console. (See DSS Consoleon Page 127.)  
DADM  
The DADM, model DADM2020, is shown in Figure 10 on Page 126. The buttons can  
be programmed for [DSS], CO line access, and Station or System Speed Dial.  
Directory Numbers or other functions cannot be assigned to DADMs.  
Each [DSS] and /LQH button has an LED that provides a status of the CO line or  
station assigned to it.  
o
The [DSS] LED flashes green when the station equipped with an DADM is  
calling or transferring an outside call to a station. (If calling a station, the LED  
turns steady red when the called station answers; if transferring to a station, the  
LED turns steady red when you hang up to complete the transfer.) The DSS LED  
is steady red whenever the station associated with the DSS is ringing, busy, or in  
the DND mode.  
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Add-on Module/DSS Console  
DADM  
o
A Line (CO) LED is green when the CO line is in use by the DADM console user.  
It is red if it is in use by another telephone user.  
Notes  
G
The button numbers shown in this figure  
are examples only and may not reflect the  
numbers on your particular station  
equipment.  
G
Not available on DK14 systems.  
209  
208  
207  
206  
205  
204  
203  
202  
201  
200  
219  
218  
217  
216  
215  
214  
213  
212  
211  
210  
229  
228  
227  
226  
225  
224  
223  
222  
221  
220  
239  
238  
237  
236  
235  
234  
233  
232  
231  
230  
First DADM  
Second DADM  
Figure 10  
Example Button Assignments for the Strata DK DADMs  
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Add-on Module/DSS Console  
DSS Console  
DSS Console  
The DSS console operates alongside of a digital telephone to provide the telephone  
with 60 additional feature buttons. The buttons can be programmed for [DSS], CO  
line access, All Call Page, Night Transfer, and Station or System Speed Dial. This  
guide applies to the DSS Console models DDSS2060 (see Figure 11), DDSS1060, and  
HDSS6560.  
LEDs on the DDSS2060 and DDSS1060 models light or flash red or green, and LEDs  
on the HDSS6560 model light or flash red. For the DDSS2060 and DDSS1060  
models, the Line (CO) and [DSS] LEDs act in the same manner as on the DADM;  
other feature button LEDs on both of these models will be red when activated.  
Notes  
G
The button numbers shown in  
this figure are examples only  
and may not reflect the  
numbers on your particular  
station equipment.  
209  
208  
207  
206  
205  
204  
203  
202  
201  
200  
219  
218  
217  
216  
215  
214  
213  
212  
211  
210  
229  
228  
227  
226  
225  
224  
223  
221  
221  
220  
239  
238  
237  
236  
235  
234  
233  
232  
231  
230  
249  
248  
247  
246  
245  
244  
243  
242  
241  
240  
NT  
AC  
G
Not available on DK14  
systems.  
257  
256  
255  
254  
253  
252  
251  
250  
2039  
Figure 11  
Example Button Assignments (DDSS2060 shown)  
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Add-on Module/DSS Console  
[DSS] Button  
[DSS] Button  
The Direct Station Select [DSS] button can appear on both the DADM and DSS  
Console. Each DSS button is associated with a particular station in your telephone  
system. It can be used to transfer an outside call to the associated station or to make a  
direct call to the associated station. The [DSS] LED lights steady red when the station  
associated with the [DSS] is ringing, busy on a call, or in the DND mode; or when the  
associated station is idle, but all appearances of the stations [PDN] are busy or in-use  
by other stations. [DSS] buttons cannot call station [PhDNs], Distributed Hunt Group  
[DNs], or ACD Groups.  
Features  
The LED color indications described in these feature descriptions apply specifically to  
the DADM and DSS Console models DDSS2060 and DDSS1060. Flash conditions  
described here apply to all DSS console models and the DADM.  
Calling a Station  
To call a stations [PDN] from either a DSS console or a DADM, press the [DSS]  
associated with the station. A station call with a [DSS] can be made on-hook or off-  
hook, and with Voice First or Tone signaling. After pressing the button, treat the call  
like any other station call made from a digital telephone.  
[DSS] LEDs indicate whether the associated station is idle or busy. The LED is steady  
red if the station is busy or ringing, and is not lit if idle. If all the stations PDN buttons  
are being used by other stations, the DSS LED of the station is lit steady red, but the  
station may be idle. If the station is in the DND mode, its DSS LED lights steady red.  
Transfer to an Idle Station  
You can transfer internal or outside calls to an idle station from either a DSS console  
or a DADM.  
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To transfer a call to an idle station  
1. Press [DSS] The call is placed automatically on hold. The Line or  
corresponding to the  
station to be called.  
[DN] LED flashes green at double the on-hold rate,  
and the [DSS] LED flashes green.  
You hear a single-ring tone. (If using the Tone  
signaling mode, you hear successive ring tones.)  
2. Announce the call.  
3. Hang up.  
With Tone signaling, you would have to wait for the  
called station to answer before announcing the call.  
The call rings the called station when you hang up.  
While the called station is ringing, the [DSS] LED is  
steady red, and the Line LED flashes green at the on-  
hold rate or if on a [DN] button, it goes idle.  
When the called station answers the call, the [DSS]  
LED stays steady red, and the Line LED becomes  
steady red.  
4. If the station does not  
answer before a  
period set in system  
programming, the call  
recalls your station.  
Call Transfer with Camp-on  
You can transfer a call to a busy station from either a DSS console or an DADM. Use  
the [DSS] to transfer the call, even though the [DSS] LED associated with the station  
you are transferring tois red.  
To transfer call to a busy station  
1. Press [DSS]  
corresponding to the  
You may hear a busy tone. The original caller is placed  
automatically on hold. The Line or [DN] LED flashes  
green at double the on-hold rate, and the [DSS] LED  
remains steady red.  
busy station to be  
called.  
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Add-on Module/DSS Console  
Features  
2. Hang up.  
The call rings the called station once with the camp-on  
tone. While the called station is receiving this tone, the  
Line LED flashes green (on-hold rate) or if you are on  
a [DN] button, it goes idle. The [DSS] LED remains  
steady red.  
When the called station answers the transferred call,  
the Line LED becomes steady red. The [DSS] LED  
remains steady red.  
Note If the busy station is in the DND mode, the  
call will not transfer, but will recall your  
telephone immediately.  
If the call is not answered after a specified Recall time  
set in system programming, camp-on is cancelled and  
the transferred call rings back.  
Call Answering (CO Line)  
If your DADM or DSS console is equipped with a /LQH button, you can answer CO  
line calls from the DADM or DSS console as you would from a digital telephone. See  
Chapter 2 Features for detailed information.  
To answer an incoming CO Line call to a DADM or DSS Console  
Speed Dial  
Your DADM or DSS console may be equipped with 6' (Speed Dial) buttons that can  
be programmed to dial telephone numbers or to access features. 6' buttons on either  
the DADM or DSS console function like 6' buttons on digital telephones. See  
Chapter 2 Features for information.  
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Paging  
You can make an announcement page to a group of station telephone speakers selected  
in system programming with $OOꢀ&DOOꢀ3DJH on the DSS console. 6' (if  
programmed) on either the DSS console or the DADM can be used for page  
announcements. See All Call Pageon Page 66.  
Call Forward Override ([DSS] Override)  
Either the DSS buttons on your DSS console or the associated telephone can be set in  
system programming to ring stations that are in the Call Forward mode, instead of  
being forwarded. Usually the consoles telephone is the unit activated to perform this  
function. Among other applications, this feature can be used to notify a person who  
forgets to deactivate the Call Forward feature after returning to the office.  
Important! DSS buttons on DADMs cannot override Call Forward.  
To override call forward with the consoles associated telephone  
1. Press &QIꢁ7UQ or  
[PDN].  
2. Dial the station  
number set for call  
forward.  
Make the call as you would from any other station.  
This procedure assumes your station has a typical  
program setting.  
To override call forward with your DSS Console  
Press the station [DSS] set for call forward.  
Night Transfer  
You can use the DSS console to make the system ring different telephones for  
incoming calls during different times of the day. For further details, refer to the Strata  
DK System Administrators User Guide.  
To enable/disable night transfer  
Press 1LJKWꢀ7UDQVIHU to toggle night transfer ON/OFF.  
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Add-on Module/DSS Console  
Features  
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Access Codes  
A
This appendix contains access codes for outside Speed Dial numbers, CO lines,  
Paging Group and Paging Zone Codes.  
CO Line Access Codes  
CO lines are used when you dial an outside number. If your telephone does not have a  
&2 or /LQH button, you can enter the appropriate code listed in Table 13 to access an  
outside line.  
You can also store the code on a Speed Dial (6' button for one-touch access. If you  
)
are storing a CO line access code onto a Speed Dial code, enter ꢅꢅ before the CO  
access code (e.g., to store code ꢄꢆꢆꢈ, enter ꢅꢅꢄꢆꢆꢈ).  
In some systems, is used as a general group code or to access Least Cost Routing  
(LCR). System users are required to dial in order to access an outside line. If you  
press in a system programmed with LCR, you may not hear internal dial tone,  
depending on system programming.  
See your System Administrator for the code which applies to your telephone.  
To access a line  
Press [PDN] + CO Line Access Code  
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Add-on Module/DSS Console  
Feature Access Codes  
Table 13  
CO Line Access Codes  
System  
CO Line Access Codes  
DK14  
ꢀꢁor ꢂꢃꢄaꢂꢃꢅꢁor ꢆꢇꢃꢃꢄaꢆꢇꢃꢃꢅ  
ꢀꢁor ꢂꢃꢄaꢂꢃꢂꢁor ꢆꢇꢃꢃꢄaꢆꢇꢃꢃꢂ  
ꢀꢁor ꢂꢃꢄaꢂꢃꢂꢁor ꢆꢇꢃꢃꢄaꢆꢇꢃꢄꢈ  
ꢀꢁor ꢂꢃꢄ~ꢂꢃꢂꢁor ꢆꢇꢃꢃꢄaꢆꢇꢃꢄꢉ  
DK16e/DK16  
DK40i/DK40  
DK424 (RCTUA)  
DK424 (RCTUBA/BB) and  
DK424i (B1CU)  
ꢀꢁor ꢂꢃꢄ~ꢂꢃꢂꢁor ꢆꢇꢃꢃꢄaꢆꢇꢃꢅꢂ  
ꢀꢁorꢁꢂꢃꢄaꢂꢄꢉꢁorꢁꢆꢇꢃꢃꢄaꢆꢇꢄꢅꢅ  
ꢀꢁor ꢂꢃꢄaꢂꢄꢉꢁor ꢆꢇꢃꢃꢄaꢆꢇꢈꢃꢃ  
DK424 (RCTUC/D) and  
DK424i (B2CAU/B2CBU)  
(B3CAU/B3CBU)  
DK424 (RCTUE/F) and  
DK424i (B5CAU/B5CBU)  
Notes  
o
o
o
accesses LCR or a general line group.  
ꢍꢆꢈaꢍꢈꢊ accesses line groups 1~16, respectively.  
ꢂꢄꢆꢆꢈaꢂꢄꢇꢆꢆ accesses individual lines 1~200, respectively.  
Feature Access Codes  
See Table 7 on Page 73.  
Paging Access Codes  
Your telephone can be assigned to page group(s). Telephones can be a member of  
more than one group and each group can have as many as 120 stations. Station users  
can access each group separately by dialing an access code (Tables 14~15).  
To enter a paging group access code  
Press [PDN] + Access Code  
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Add-on Module/DSS Console  
Paging Access Codes  
Table 14  
Paging Groups  
Paging Group  
Access Code  
ꢂꢌꢈꢈ  
Paging Group  
Access Code  
Station Group A  
Station Group B  
Station Group C  
Station Group D  
Station Group E  
Station Group F  
Station Group G  
Station Group H  
ꢂꢌꢈꢃ  
ꢂꢌꢈꢊ  
ꢂꢌꢈꢄ  
ꢂꢌꢈꢍ  
ꢂꢌꢈꢇ  
ꢂꢌꢈꢌ  
ꢂꢌꢈꢅ  
Table 15  
External Paging Zones  
Access Code  
External Paging Zone  
External Paging Zone  
Access Code  
DK14/DK40/DK40i/DK424/DK424i (all processors)  
Paging  
ꢂꢌꢆ  
Paging  
ꢂꢌꢏ  
All Call Page Zone  
All Call, External Page Zone  
DK40i/DK40/DK424 (RCTUA, RCTUBA/BB, RCTUC/D) and  
DK424i (B1CU, B2CAU/B2CBU, B3CAU/B3CBU)  
Zone A  
Zone B  
ꢂꢌꢃ  
ꢂꢌꢊ  
Zone C  
Zone D  
ꢂꢌꢄ  
ꢂꢌꢍ  
DK424 (RCTUE/F) and DK424i (B5CAU/B5CBU)  
Zone A  
Zone B  
Zone C  
Zone D  
ꢂꢌꢃꢈ  
ꢂꢌꢃꢇ  
ꢂꢌꢃꢌ  
ꢂꢌꢃꢅ  
Zone E  
Zone F  
Zone G  
Zone H  
ꢂꢌꢃꢃ  
ꢂꢌꢃꢊ  
ꢂꢌꢃꢄ  
ꢂꢌꢃꢍ  
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Speed Dial Access Codes  
Speed Dial Access Codes  
The number of station and system speed dial numbers available to you depends on the  
size of your companys telephone system. Check with your System Administrator to  
find out which codes apply to your system.  
Once you store a telephone number on any of the codes listed below, you can dial the  
ꢈꢆ or 6SHHGꢀ'LDO + ꢈꢆ.  
number by entering the code, such as  
Table 16  
Speed Dial Access Codes  
Station  
Speed Dial Codes  
System  
Speed Dial Codes  
Telephone System Size  
Small System  
(DK14/DK16/DK16e/DK40/DK40i/DK424 RCTUA)  
ꢈꢆaꢅꢏ  
ꢈꢆaꢅꢏ  
ꢊꢆaꢏꢏ  
Medium System  
(RCTUBA/BB, RCTUC/D, B1CU,  
B2CAU/B2CBU and B3CAU/B3CBU)  
ꢊꢆꢆaꢊꢏꢏ  
ꢇꢆꢆaꢏꢏꢏ  
Large System  
(RCTUE/F and B5CAU/B5CBU)  
ꢈꢆꢆaꢈꢌꢏ  
Table 17  
Speed Dial Number Linking  
System Speed Dial Codes that can be Linked to  
other Speed Dial Codes  
System  
DK14, DK16e, DK40i, RCTUA  
ꢏꢆaꢏꢏ  
RCTUBA/BB, RCTUC/D, B1CAU,  
B2CAU/B2CBU and B3CAU/B3CBU  
ꢊꢏꢆaꢊꢏꢏ  
ꢏꢏꢆaꢏꢏꢏ  
RCTUE/F and B5CAU/B5CBU  
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Centrex Application  
B
Your system may be equipped with the Centrex Application, which enhances its  
feature capability when installed behind a Centrex or PBX system.Your telephone  
may have access to one or more of the enhanced Centrex features listed below:  
Flexible Directory Numbering  
A stations [PDN] can be three or four digits. It is, therefore, possible to match a  
stations [PDN] and Centrex line extension number. Dial the entire station number  
when indicated.  
Note Some access code numbers may have been changed to avoid system  
numbering plan conflicts.  
Centrex Feature Buttons  
You can access some Centrex features by pressing a preprogrammed flexible button  
on your telephone, instead of dialing a Centrex access code. The Centrex access code,  
including the necessary flash and/or pause sequence, is activated when the button is  
pressed. See your Centrex or PBX operations manual for specific details.  
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Add-on Module/DSS Console  
Ringing Repeat  
Ringing Repeat  
The distinctive ring patterns available in your Centrex system are automatically  
repeated with your digital telephone, enabling you to answer appropriately for either  
outside, inside or callback calls.  
Delayed Ringing  
CO or Centrex line(s) can be programmed for a 12-second and/or 24-second ring  
delay at stations to permit alternate answering conditions. Answer the line when your  
telephone is ringing.  
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Button Labels  
C
All flexible buttons must be programmed for your telephone in system programming  
and vary for individual telephones. If a button does not appear on your display or  
telephone keystrip label, see your System Administrator for button assignments.  
The button labels in Table 18 are for the 2000-series telephone mode.  
Table 18  
Feature Button Definitions  
2000-series Telephone  
Definitions  
Account Code Button  
$FFRXQWꢀ&RGH  
Press to enter a Voluntary Account Code anytime during a Central Office  
(CO) line call without interrupting the conversation.  
Alarm Reset Button  
$ODUPꢀ5HVHW  
Press to turn off a telephone alarm connected to a facility alarm  
mechanism.  
Alert Signaling Buttons  
$OHUWꢀ6LJQDO  
ꢀꢐꢈꢑꢀꢇꢑꢀꢌꢑꢀꢀRUꢀꢅꢒ  
Press to alert a predesignated station with a distinctive sound and to  
indicate a pre-arranged meaning and visual indication to a predesignated  
station. Up to four Alert Signal buttons can be assigned to a telephone.  
All Call Voice Page Button  
$OOꢀ&DOOꢀ3DJH  
Press to page all of the digital and electronic telephones in the All Call Page  
group.  
Automatic Busy Redial Button  
$XWRꢀ%XV\ꢀ5HGLDO  
Press to set up Automatic Busy Redial after receiving a busy tone on a  
dialed CO line call (not available when calling on tie or DID CO lines).  
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Add-on Module/DSS Console  
Delayed Ringing  
Table 18  
Feature Button Definitions (continued)  
2000-series Telephone  
Definitions  
Automatic Callback Button  
Press to recall a busy station or station in the Do Not Disturb (DND) mode  
as soon as that station becomes idle or deactivates DND. Also used for CO  
line queuing when all lines are busy.  
$XWRꢀ&DOOEDFN  
Call Forward-All Calls Button  
Press to forward all calls to another station or voice mail device.  
&DOOꢀ)UZGꢀ$OOꢀ&DOOV  
&DOOꢀ)UZGꢀ%XV\  
Call Forward-Busy Button  
Press to forward calls immediately to another station or voice mail device  
when your station is busy or in the DND mode.  
Call Forward-Busy/No Answer Button  
&DOOꢀ)UZGꢀ%XV\ꢀ  
1$QV  
Press to forward calls immediately to another station or voice mail device  
when your station is busy or in DND mode. Also forwards calls when your  
station is not answered after 8~60 seconds (set at your station).  
Call Forward-No Answer Button  
Press to forward calls to another station or voice mail device when your  
station is not answered after 8~60 seconds (set at your station).  
&DOOꢀ)UZGꢀ1Rꢀ  
$QVZHU  
Call Forward-External Button  
&DOOꢀ)UZGꢀ([WHUQDO Press to forward Private or DID line calls to an external or internal  
telephone number.  
Call Forward-Fixed Button  
&DOOꢀ)UZGꢀWR  
'DWDꢀ5HOHDVH  
'LUHFWHGꢀ3LFNXS  
Press to forward all calls to a station or voice mail device assigned in  
system programming.  
Data Release Button  
Press to release data calls. See the Strata DK PC/Data Interface User  
Guide.  
Call Pickup Button  
Press to initiate a ringing Directed Call Pickup of CO line, [DN], and page  
calls.  
Tenant Call Pickup Buttons  
If the system is shared by tenants, the Directed Pickup 1~4 buttons pick up  
ringing CO line calls for Tenants 1~4 respectively.  
'LUHFWHGꢀ3LFNXS  
ꢐꢈꢑꢀꢇꢑꢀꢌꢑꢀRUꢀꢅꢒ  
Do Not Disturb Button  
Press to lock your station in or out of the DND mode.  
'Rꢀ1RWꢀ'LVWXUE  
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Add-on Module/DSS Console  
Delayed Ringing  
Table 18  
Feature Button Definitions (continued)  
2000-series Telephone  
Definitions  
Direct Station Selection Button(s)  
'66  
Press to ring a preselected station. The LED associated with each DSS  
button provides the status (idle/busy) of the station assigned to the button.  
Flash Button  
Press to perform the following functions: Disconnect and recall dial tone on  
a CO line; access Centrex or PBX features; enter a pause or flash signal  
when programming speed dial numbers.  
)ODVK  
Group Pickup Button  
*URXSꢀ3LFNXS  
+6ꢀ2&$ꢀ7DONEDFN  
Press to pick up a call that is ringing a station that belongs to a Pickup  
Group that your station is a member of.  
Handset Off-hook Call Announce Button  
Press this key while off-hook busy with a call and while being called by an  
internal caller who initiates off-hook call announce to switch the talk path  
from the current call to the off-hook call announce internal caller.  
Message Select Button  
/&'ꢀ0VJꢀ6HOHFW  
/LQH  
Press to enable system and personal messages to be displayed on the  
optional 32-character LCD.  
Line Button  
Press to answer or access an outside Central Office (CO) line.  
Unanswered (Lost) Call Automatic Dial Button  
Press to automatically dial the stored ANI (Automatic Number Identification)  
or Caller ID number shown on the LCD. Unanswered calls will be stored on  
this button and the LCD.  
/RVWꢀ&DOOꢀ$XWRꢀ'LDO  
0LFURSKQꢀ&XWꢋRII  
0RGHP  
Microphone Cutoff Button  
Press to turn the microphone off/on while idle, providing privacy when you  
receive handsfree internal calls. Also functional when your station receives  
callsthe Mic button controls the microphone when you originate calls.  
Modem Button  
Press to reserve a modem from a pool. The LED of the button indicates the  
status of the modem pool. See the Strata DK PC/Data Interface User  
Guide.  
Additional Message Waiting Buttons  
Phantom Directory Numbers allow multiple Message Waiting buttons with  
LEDs for up to four different Directory Numbers [DNs] other than your  
Primary Directory Number [PDN]. It performs the same Message Waiting  
functions as the MW/FL button.  
0VJꢀ:DLW  
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Delayed Ringing  
Table 18  
Feature Button Definitions (continued)  
2000-series Telephone  
Definitions  
Night Transfer Button  
1LJKWꢀ7UDQVIHU  
Press to control the systems CO line ringing pattern for after-hours  
incoming calls.  
Tenant Night Transfer Buttons  
1LJKWꢀ7UDQVIHU  
ꢐꢈaꢅꢒ  
Press the appropriate button to control the systems CO line ringing  
patterns for after hours incoming calls for either of the tenants that share a  
single Strata DK280 system.  
Night Transfer Lock Buttons  
Initiates entry of the NT Lock password. NT L LED will be on when the  
system ring mode (Day/Day2/Night) is locked.  
17ꢀ/RFN  
ꢐꢈaꢅꢒ  
Park Orbit Display Button - LCD Telephones Only  
Press to display call(s) parked in orbit. If there are multiple parked calls, a +  
sign appears on the LCD.  
2UELWꢀ/LVW  
Park/Page Button  
3DUNꢀDQGꢀ3DJH  
Press to park internal or outside call in orbit and announce to other  
telephones or paging speakers to retrieve the parked calls.  
Park Button  
Press to park internal or outside calls in an orbit. Call retrieval can be made  
locally from the same parking telephone or remotely from a different  
telephone.  
3DUNꢀLQꢀ2UELW  
Pooled Line Button  
3RROHGꢀ/LQHꢀ*US  
3ULYDF\ꢀRQꢀ/LQH  
Press to access an available CO line from a group of lines appearing under  
one button.  
Privacy Button  
Press to block Privacy Override on common CO line buttons. This button  
does not block Busy Override or Executive Override.  
Privacy Release Button  
Press to release privacy on common CO line buttons, enabling other station  
users to enter your conversations on those buttons. Privacy release does  
not apply to common [DN] buttons which are always private.  
3ULYDF\ꢀ5HOHDVH  
5HOHDVHꢀDQGꢀ$QV  
Release and Answer Button  
Press to disconnect or complete the transfer the current CO or [DN] call and  
automatically answer the new incoming CO or [DN] call.  
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Add-on Module/DSS Console  
Delayed Ringing  
Table 18  
Feature Button Definitions (continued)  
2000-series Telephone  
Definitions  
Release Button  
5HOHDVHꢀ&DOO  
Press to disconnect or complete the transfer of the current CO or [DN] call  
and to place your station in the idle condition.  
Save Button  
After dialing an outside or internal directory number, press to savethe  
number. Later, you can have the system automatically redial the number for  
you when you press the button after accessing an internal or outside line.  
6DYHꢀ/DVWꢀ1XPEHU  
Speed Dial Button  
6'ꢀRUꢀ&XVWRPL]HGꢀ Press to Speed Dial a telephone number or feature access codes. SD  
%XWWRQ  
buttons can be used as either System Speed Dial numbers or Station  
Speed Dial numbers.  
Speed Dial Select Button  
Press (in conjuncton with Redial) to store and access Speed Dial number.  
6SHHGꢀ'LDO  
Pause (Long) Button  
6SGꢀ'LDOꢀ/QJꢀ3DXVH Press to insert a 10-second pause when programming Speed Dial  
numbers.  
Pause Button  
6SGꢀ'LDOꢀ3DXVH  
Press to set either a one-half or two-second pause when programming  
Speed Dial numbers. (The pause time is set in system programming).  
Start Button  
6WDUW  
6XE  
Press to make an outgoing call using an ISDN trunk.  
Subaddress Button  
Press to enter a subaddress on an ISDN trunk outgoing call.  
Background Music Button  
Press to turn Background Music on or off over your station speaker.  
7HOꢀ6HWꢀ0XVLF  
Tone Button  
7RQHꢀ'LDOꢀ6HOHFW  
8QORFNꢀ'RRU  
Press to change the outgoing dialing of the CO line in use from dial pulse to  
tone signaling.  
Door Lock Buttons  
Press to unlock a door lock mechanism.  
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Add-on Module/DSS Console  
Delayed Ringing  
144  
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International Settings  
D
The DKT2000 V.4 series telephones have DIP switches that enable use for the  
international market. The DIP switches are located underneath the flexible button key  
strip on the DKT2000 V.4 series telephones (see Figure 4).  
Table 19 shows the correct country settings for the DKT2010-S, DKT2020-S,  
DKT2010-SD, DKT2020-SD, DKT2020-FDSP, DKT2001 V.4 telephones.  
Note The default DIP switch settings are preset for the USA and Canada.  
Therefore, you do not need to adjust any of these from the default factory  
settings for North America.  
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Add-on Module/DSS Console  
Delayed Ringing  
Table 19  
DKT International DIP Switch Settings  
Dip Switch  
Country  
DIP Switch Position  
1
2
3
4
ON  
USA  
ON ON ON ON  
ON ON ON OFF  
Canada  
(Default Setting)  
1
2
3
4
ON  
Mexico  
Taiwan  
1
2
2
2
3
3
3
4
4
4
ON  
OFF ON ON ON  
ON OFF ON ON  
1
ON  
Hong Kong  
Thailand1  
1
Singapore  
Malaysia  
Indonesia  
Sri Lanka  
India  
ON  
1
OFF OFF ON OFF  
2
3
4
China  
3925  
1. The DKT2000 V.4 is not compatible for Hong Kong and Thailand. Use the  
V.4A or later versions in these two countries.  
146  
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Index  
automatic busy redial, 23  
automatic callback, 25  
automatic hold, 26  
A
about this book  
conventions, ix  
how to use this guide, viii  
organization, viii  
before you begin, 15  
BGM over telephone speakers, 27  
BLF display, 96  
busy override, 64  
button labels, 139  
related documents, x  
ABR, 23  
ACB, 25  
access code  
using, 29  
access codes, 133  
CO Line, 133  
[DSS], 128  
feature, 72  
speed dial, 136  
account code  
Cnf/Trn, 4  
calls, 20  
directory number, 7  
feature, 8  
emergency override of forced account  
codes, 20  
fixed, 4  
forced account codes (verified/non-  
verified), 20  
flexible, 6  
Hold, 4  
add-on moduleDSS console, 125  
advisory messaging, 105  
alert signaling, 22  
all call page, 66  
ANI/Caller ID, 97  
attendant console calling, 23  
auto dial lost calls, 99  
LCD, 9  
Mic, 5  
Mode, 90  
Msg, 5  
Page, 91  
Redial, 5  
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Index  
C ~ F  
Scroll, 91  
direct inward system access, 46  
direct station selection buttons, 48  
directed call pickup, 40  
directory number, 7  
Spkr, 6  
volume control, 4, 6  
C
incoming calls, 46  
outgoing calls, 47  
DKT2010-H, 2  
call forward, 27  
all calls, 30  
busyno answer, 32  
external, 34  
DKT2010-SD, 2  
DKT2020-FDSP, 2, 117  
DKT2020-S, 2  
DKT2020-SD, 2  
fixed, 33  
modes, 28  
no answer, 31  
to voice systems, 87  
using the buttons, 29  
call park  
do not disturb (DND), 48  
do not disturb override, 64  
door lock, 49  
orbit list display, 99  
orbits, 36  
door phone, 50  
[DSS] button, 128  
call pickup, 40  
directed, 40  
console, 125, 127  
call transfer, 42  
with camp-on, 42  
call waiting, 44  
called station messaging, 107  
Caller ID/ANI/DNIS information mode, 97  
centrex application, 137  
centrex feature buttons, 137  
Cnf/Trn, 4  
emergency override of forced account  
codes, 20  
emergency ringdown, 53, 57  
executive override, 64  
exit from any mode, 91  
CO Line access codes, 133  
conference calls, 45  
control buttons, 90  
feature access codes, 72  
feature buttons, 8  
D
features, 128  
DADM, 125  
call answering (CO Line), 130  
call forward override ([DSS]  
Override), 131  
datetime/day adjustment, 46  
delayed ringing, 138  
digital add-on module (DADM), 125  
digital telephone models  
(see telephone models)  
call transfer with camp-on, 129  
calling a station, 128  
night transfer, 131  
148  
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paging, 131  
operation, 89  
telephones, 29  
speed dial, 130  
transfer to an idle station, 128  
flash, 75  
flexible buttons, 6  
incoming calls, 30  
outgoing call, 29  
LED indicators, 10  
flexible directory numbering, 137  
forced account codes (verified/non-  
verified), 20  
liquid crystal display (LCD), 9  
retrieve and auto dial, 99  
full-duplex speakerphone, 117  
M
G
memo, 111  
group called station messaging, 108  
group listening, 53  
speed dial, 111  
timed reminders, 113  
message, 103  
group pickup, 41, 42  
calls to other groups, 41  
calls within your group, 41  
advisory, 105  
called station, 107  
group called station, 108  
notifications, 107  
remote calling station, 106  
silent (busy station), 110  
station, 104  
H
handsfree answerback, 54  
handsfree monitoring, 55  
Hold, 4  
system, 104  
hotline service  
message waiting light  
emergency ringdown, 53, 57  
on [PhDN/MW], 59  
on another telephone, 59  
I
incoming DISA calls, 46  
indicators  
LED, 10  
ISDN  
messages, memos, and name display, 101  
microphone cut-off, 60  
mode button, 90  
Msg, 5  
buttons, 18, 56, 80, 143  
feature codes, 73  
N
L
namenumber display, 56, 113  
LCD, 9  
buttons, 9  
O
how to enter characters, 101  
messages, 103  
OCA, 60  
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Index  
P ~ V  
off-hook, 11  
off-hook call announce, 60  
on-hook, 11  
display, 92  
outgoing DISA calls, 47  
override  
how to use, 92  
making a conference call (example), 93  
prompts, 95  
busy, 64  
do not disturb, 64  
executive, 64  
speed dial, 70  
privacy, 65  
access codes, 136  
advanced features, 72  
chain dialing, 77  
toll restriction, 65  
override calls, 63  
number linking, 75  
pause and flash storage, 75  
long pause, 75  
P
page announcements, 66  
page button, 91  
memos, 111  
paging group codes, 134  
phantom directory number, 7  
primary directory number, 7  
privacy  
Spkr, 6  
SP-OCA, 62  
start (ISDN button), 18, 56  
sub (subaddress ISDN button), 56  
on-line, 67  
override, 65  
Q
quick reference, 17  
timed reminders, 78  
toll restriction override, 65  
tonepulse dialing, 80  
two (tandem) CO line connection, 80  
[DN], 80  
R
redial, 5  
release and answer, 68  
remote calling station messaging, 106  
remote destination change, 35  
retrieve and auto dial lost calls, 99  
ringing repeat, 138  
CO buttons, 81  
supervision, 83  
U
using access codes, 29  
S
saved number redial, 68  
scroll button, 91  
V
voice mail integration, 84  
secondary directory number, 7  
150  
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V ~ V  
message mailbox, 84  
message retrieval, 85  
multiple message retrieval, 86  
volume, 4, 6  
volume controls, 12  
voluntary account codes (verified/non-verified), 21  
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Index  
V ~ V  
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