TOSHIBA REMOTE RECEIPT PRINTER
TRST-A00 SERIES
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Safety Summary
ENGLISH VERSION
Safety Summary
Personal safety in handling or maintaining the equipment is extremely important. Warnings and Cautions
necessary for safe handling are included in this manual. All warnings and cautions contained in this manual
should be read and understood before handling or maintaining the equipment.
Do not attempt to effect repairs or modifications to this equipment. If a fault occurs that cannot be rectified
using the procedures described in this manual, turn off the power, unplug the machine, then contact your
authorised TOSHIBA TEC representative for assistance.
Meanings of Each Symbol
This symbol indicates warning items (including cautions).
Specific warning contents are drawn inside the symbol.
(The symbol on the left indicates a general caution.)
This symbol indicates prohibited actions (prohibited items).
Specific prohibited contents are drawn inside or near the symbol.
(The symbol on the left indicates “no disassembling”.)
This symbol indicates actions which must be performed.
Specific instructions are drawn inside or near the z symbol.
(The symbol on the left indicates “disconnect the power cord plug from the outlet”.)
This indicates that there is the risk of death or serious injury if the
machines are improperly handled contrary to this indication.
WARNING
Do not use voltages other than
the voltage (AC) specified on the
rating plate, as this may cause
fire or electric shock.
Do not plug in or unplug the power
cord plug with wet hands as this
may cause electric shock.
Any other than the
specified AC voltage
is prohibited.
Prohibited
Prohibited
Prohibited
If the machines share the same
outlet with any other electrical
appliances that consume large
amounts of power, the voltage
will fluctuate widely each time
these appliances operate. Be sure
to provide an exclusive outlet for
the machine as this may cause
fire or electric shock.
Do not place metal objects or
water-filled containers such as
flower vases, flower pots or mugs,
etc. on top of the machines. If
metal objects or spilled liquid enter
the machines, this may cause fire
or electric shock.
Prohibited
Prohibited
Do not insert or drop metal,
flammable or other foreign
Do not scratch, damage or modify
the power cords. Also, do not
objects into the machines through
the ventilation slits, as this may
cause fire or electric shock.
place heavy objects on, pull on, or
excessively bend the cords, as this
may cause fire or electrical shock.
If the machines are dropped or
their cabinets damaged, first turn
off the power switches and
disconnect the power cord plugs
from the outlet, and then contact
your authorised TOSHIBA TEC
representative for assistance.
Continued use of the machine in
that condition may cause fire or
electric shock.
Continued use of the machines in
an abnormal condition such as
when the machines are producing
smoke or strange smells may cause
fire or electric shock. In these
cases, immediately turn off the
power switches and disconnect the
power cord plugs from the outlet.
Then, contact your authorised
TOSHIBA TEC representative for
assistance.
Disconnect
the plug.
Disconnect
the plug.
( i )
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Safety Summary
ENGLISH VERSION
If foreign objects (metal
When unplugging the power cords,
be sure to hold and pull on the plug
portion. Pulling on the cord portion
may cut or expose the internal wires
and cause fire or electric shock.
Disconnect
the plug.
Disconnect
fragments, water, liquids) enter
the machines, first turn off the
power switches and disconnect
the power cord plugs from the
outlet, and then contact your
authorised TOSHIBA TEC
representative for assistance.
Continued use of the machine in
that condition may cause fire or
electric shock.
the plug.
Ensure that the equipment is
properly grounded. Extension
cables should also be grounded.
Fire or electric shock could
occur on improperly grounded
equipment.
Do not remove covers, repair or
modify the machine by yourself.
You may be injured by high
voltage, very hot parts or sharp
edges inside the machine.
Connect a
No
grounding wire.
disassembling.
Do not use a spray cleaner
containing flammable gas for
cleaning this product, as this may
cause a fire.
Care must be taken not to injure
yourself with the printer paper
cutter.
Prohibited
Prohibited
This indicates that there is the risk of personal Injury or damage to
objects if the machines are improperly handled contrary to this indication.
CAUTION
Precautions
The following precautions will help to ensure that this machine will continue to function correctly.
• Try to avoid locations that have the following adverse conditions:
*
*
Temperatures out of the specification
Shared power source
*
*
Direct sunlight
*
*
High humidity
Dust/Gas
Excessive vibration
• The cover should be cleaned by wiping with a dry cloth or a cloth slightly dampened with a mild detergent solution. NEVER
USE THINNER OR ANY OTHER VOLATILE SOLVENT on the plastic covers.
• USE ONLY TOSHIBA TEC SPECIFIED paper and ribbons.
• DO NOT STORE the paper or ribbons where they might be exposed to direct sunlight, high temperatures, high humidity, dust,
or gas.
• Ensure the printer is operated on a level surface.
• Any data stored in the memory of the printer could be lost during a printer fault.
• Try to avoid using this equipment on the same power supply as high voltage equipment or equipment likely to cause mains
interference.
• Unplug the machine whenever you are working inside it or cleaning it.
• Keep your work environment static free.
• Do not place heavy objects on top of the machines, as these items may become unbalanced and fall causing injury.
• Do not block the ventilation slits of the machines, as this will cause heat to build up inside the machines and may cause fire.
• Do not lean against the machine. It may fall on you and could cause injury.
• Unplug the machine when it is not used for a long period of time.
• Place the machine on a stable and level surface.
Request Regarding Maintenance
• Utilize our maintenance services.
After purchasing the machine, contact your authorised TOSHIBA TEC representative for assistance once a year to have the
inside of the machine cleaned. Otherwise, dust will build up inside the machines and may cause a fire or a malfunction.
Cleaning is particularly effective before humid rainy seasons.
• Our preventive maintenance service performs the periodic checks and other work required to maintain the quality and
performance of the machines, preventing accidents beforehand.
For details, please consult your authorised TOSHIBA TEC representative for assistance.
• Using insecticides and other chemicals
Do not expose the machines to insecticides or other volatile solvents. This will cause the cabinet or other parts to deteriorate or
cause the paint to peel.
(ii)
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EO1-13027
1.1 Introduction
Important Information to the User
In order to meet Product Safety, FCC and CE marking requirements, it is advised to use the power
supply, power cord, and interface cable which were shipped with this product. Otherwise these
devices need to meet following standards:
Power Supply
The power supply should follow UL/EN/IEC60950 certification, Class 1 power supply with
SELV (Secondary Extra Low Voltage), non-energy hazard output, limited power source,
input rated 100-240 Vac, 1.5/0.8 A, 50/60 Hz, output rated 24 Vdc, 3.15A.If this product is
used with a power supply different from the Toshiba TEC power supply, you will need to
test this power supply and the Toshiba TEC printer to comply to FCC and CE mark
certification.
Interface Cable
You are advised to use a shielded (360 degree) interface cable with this product. The
shield must be connected to the frame or earth ground connection or earth ground
reference at BOTH ends of the cable.
If another cable is used than described above you will need to test this cable with the
Toshiba TEC printer and your system for FCC and CE mark certification.
Power Cord
For this product a UL listed, detachable power cord is required. When the power supply is
mounted on the floor, a power cord with Type SJT marking is required. Outside the US,
power cords need to meet the particular country’s certification and application
requirements. If a power cord is used different from described above you might violate
safety certifications which are in force in the country of use.
The socket-outlet needs to be installed near the equipment and must be easily accessible.
(iii)
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EO1-13027
Wichtige Benutzerinformationen:
Um die Produktsicherheit sicherzustellen und die FCC und CE-Markierungsanforderungen bei der Benutzung
des Druckers zu gewährleisten, müssen folgende Anforderungen erfüllt sein oder das mitgesante Netzgerät,
Netzanschlußkabel und Verbindungskabel verwendet werden:
Netzgerät:
Das Netzgerät muß ein UL verzeichnetes (QQGQ) Netzgerät der Klasse
1
mit SELV
(Sekundärextraniederspannung), Nichtenergie Gefahrenausgang, begrenzter Energiequelle, einer
Aufnahmeleistung von 100-240 VAC, 1.5/0.8 A und 50/60 Hz, und einer Leistungsabgabe von 24 VDC, 3.15
A.c sein. Die Benutzung des Druckers mit einem nicht von TOSHIBA TEC gelieferten Netzgerät,
erfordert das Testen des Netzgerätes mit dem TOSHIBA TEC Drucker auf FCC und CE-Markierungs
Befolgung.
Verbindungskabel:
Bei der Benutzung dieses Druckers muß ein abgeschirmtes (360 Grad) Verbindungskabel benutzt
werden. Die Abschirmleitung muß entweder an allen Enden des Kabels geerdet werden oder mit
dem Rahmens des Gerätes oder der Erde verbunden sein. Falls das Verbindungskabel nicht in der
hier beschrieben Art benutzt wird, müssen das Kabel und der Toshiba TEC Drucker auf die FCC und
CE-Markierungs Befolgung überprüft werden.
Netzanschlußkabel:
Für dieses Produkt muß ein in UL aufgelistete, abnehmbares Netzanschlußkabel benutzt werden. Wird das
Netzgerät fest auf dem Boden montiert, muß ein Netzanschlußkabel mit der SJT Markierung benutzt werden.
Für Anwendungen außerhalb der USA, sollte ein Netzanschlußkabel benutzt werden, daß der Zertifizierung und
Bestimmung des jeweiligen Landes entspricht.
Das Abweichen der hier beschriebenen Benutzungsanleitung des Netzanschlußkabels kann gegen die
gesetzlichen Sicherheitsbestimmungen des jeweiligen Landes verstoßen.
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EO1-13027
TABLE OF CONTENTS
Page
1. PRODUCT OVERVIEW ------------------------------------------------------------
1.1 Introduction -----------------------------------------------------------------------------
1.2 Features ---------------------------------------------------------------------------------
1.3 Applicable Model ----------------------------------------------------------------------
1.4 Accessory -------------------------------------------------------------------------------
1-1
1-1
1-1
1-2
1-3
2. SPECIFICATIONS -------------------------------------------------------------------
2.1 Printer ------------------------------------------------------------------------------------
2.2 Options -----------------------------------------------------------------------------------
2.3 Receipt Roll -----------------------------------------------------------------------------
2-1
2-1
2-2
2-3
3. APPEARANCE -----------------------------------------------------------------------
3.1 Front/Rear View -----------------------------------------------------------------------
3.2 LED and Feed Button ----------------------------------------------------------------
3.3 Connectors ------------------------------------------------------------------------------
3-1
3-1
3-1
3-3
4. SET UP PROCEDURE -------------------------------------------------------------
4.1 Requirements for Operation --------------------------------------------------------
4.2 Setting up the Printer -----------------------------------------------------------------
4-1
4-1
4-3
5. INSTALLATION PROCEDURE --------------------------------------------------
5.1 Connecting the Power Cord and Interface Cable -----------------------------
5.2 Connecting the Drawer --------------------------------------------------------------
5.3 Loading the Receipt Roll ------------------------------------------------------------
5.4 Self Test Print --------------------------------------------------------------------------
5-1
5-2
5-4
5-5
5-7
6. GENERAL MAINTENANCE ------------------------------------------------------
6.1 Cleaning ---------------------------------------------------------------------------------
6.1.1 Cleaning the Print Head and Platen ------------------------------------
6.1.2 Cleaning the Covers --------------------------------------------------------
6.2 Removing Jammed Paper ----------------------------------------------------------
6-1
6-1
6-1
6-1
6-2
7. TROUBLESHOOTING -------------------------------------------------------------
7-1
CAUTION!
1. This manual may not be copied in while or in part without prior written permission of TOSHIBA TEC.
2. The contents of this manual may be changed without notification.
3. Please refer to your local Authorized Service representative with regard to any queries you may have in
this manual.
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EO1-13027
1.1 Introduction
1. PRODUCT OVERVIEW
1.1 Introduction
Thank you for purchasing the TOSHIBA TRST-A00 Series Thermal Printer. This printer is a
compact line thermal printer designed to be connected to a TOSHIBA POS terminal or used as a
Receipt printer, etc. It prints both 80 mm-wide and 58 mm-wide receipts at the maximum print
speed of 170mm/sec. The body colour is selectable from Fair White 2(UF/DF) and Cool Black
(UC/DC) so that it is possible to coordinate the colour with the TOSHIBA POS terminal. The
interface type is RS232C I/F or USB I/F (V2.0 Full Speed).
This manual contains general set-up and maintenance information and should be read carefully to help gain
the maximum performance and life from your printer. For most queries please refer to this manual and keep it
safe for future reference.
1.2 Features
•
Due to a paper drop-in mechanism, the paper replacement can be done by just dropping a new
paper roll and closing the cover. This also makes the print head cleaning easy.
This printer prints in thermal direct method at high speed (max. 170 mm/sec.) with less noise.
As the paper outlet is provided in front of the printer, the receipt can be taken out easily, and
flexible installation is possible.
•
•
•
•
•
•
•
Print layout can be variously arranged.
The power supply unit (AC adapter) is detachable from the printer.
A drawer interface (1 ch) is provided.
An automatic cutter is provided as standard. (Partial cut)
Two body colors are available for you to color coordinate with the TOSHIBA POS terminal to be
connected.
•
User-defined characters and logos can be registered in the flash memory.
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1. PRODUCT OVERVIEW
EO1-13027
1.3 Applicable Model
1.3 Applicable Model
Model name description
TRST-A
-
-
-
-
RoHS compliance
R: RoHS-Compliant model
Destination, Code
QM: Standard for Worldwide
CN: China
US: USA
QT: Australia/Korea
Custom Model
Blank: Standard Model
Cx: Custom Model
H/W version
Blank: Initial version
1: Add collar (TRST-A10 only)
2: With Hinge (TRST-A15 cabinet)
Body Color
F: Fair White 2
C: Cool Black
G: OEM Black
AC Adapter & Power Cable
Blank: without AC adapter and power cable
1: with AC Adapter, without power cable
Interface Type
S: Standard Interface (Serial & USB)
P: Parallel Interface
R: RS-232C x 2 ports
L : LAN Interface
U: USB Interface
D : RS-232C x 1 ports(D-sub)
Printer Type
5: Dual Side Printer
0: Single Side Printer
2: Single Side Printer (with Hinge)
Printer Series
1: Standard Series
0: Low End Series (Without Interface Board)
NOTE: Some combinations of the above specifications are not developed as products. For details, please refer to your nearest
authorized TOSHIBA TEC representative.
1-2
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1. PRODUCT OVERVIEW
EO1-13027
1.4 Accessory
1.4 Accessory
Receipt Roll (1 pc.)
TRST–A00 Safety Reference
TRST–A00 Quick Reference
1-3
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2. SPECIFICATIONS
EO1-13027
2.1 Printer
2. SPECIFICATIONS
2.1 Printer
Item
Printing method
Printing width
Description
Line thermal dot printing method
80 mm (560 dots)
58 mm (424 dots)
Resolution
203.2 dpi x 203.2dpi
Printing speed Max.
2 color printing
Printing columns
6.7 ips max (167.5 mm/sec) for 75W, 55W mode
Max 50 mm/sec
80 mm Paper
42 Column (at 15.6 cpi Standard Character)
56 Column (at 20.3 cpi Compress Character)
21 Column (Korea Font)
58 mm Paper
32 Column (at 15.6 cpi Standard Character)
42 Column (at 20.3 cpi Compress Character)
16 Column (Korea Font)
Character size
Character types
Font A: 1.62 x 3.50 mm
Font B: 1.25 x 3.50 mm
Double byte Font : 3.25 x 3.50mm
Code page 437, 850, 852, 857, 858, 860, 863, 865, 866, 1252,
1253, 1254, 949
Logo registration and
print
User defined characters and logos are downloadable in the flash
memory.
Line spacing
Printable bar codes
7.52 (default) and variable lines per inch.
UPC-A, UPC-E, JAN13 (EAN), JAN8 (EAN), Code 39, Code 128,
Interleaf 2 of 5, Codabar, PDF417, Code 93
Partial Cut
Thermal paper roll: 80 mm x dia. 83 mm (Max)
Thermal paper roll: 58 mm x dia. 83 mm (Max)
RS232C I/F or USB I/F (V2.0 Full Speed)
4K bytes/128 bytes
Cut method
Paper
Interface
Input buffer
Printer supply input
voltage
DC 24V, 3.15A (75W)/ DC 24V, 2.29A (55W)
Power consumption
AC adapter specification
3.15A (75W Power Supply), 2.29A (55W Power Supply)
Rated input: AC 100 – 240V, 50/60Hz, 2.0A max
Rated output: DC 24V, 3.15A (75W)
Fair White 2 (F) or Cool Black (C)
5ºC to 50ºC
10% to 90% RH (no condensation)
-20ºC to 60ºC
10% to 90% RH (no condensation)
1.4 Kg
Body color
Operating temperature
Operating humidity
Storage temperature
Storage humidity
Weight
Dimension
145.5 mm (W) x 185.5 mm (D) x 141.0 mm (H)
2-1
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2. SPECIFICATIONS
EO1-13027
2.2 Options
2.2 Options
Option
Model
Description
AC Adapter
This AC adapter is for the exclusive
use of the TRST-A10/A15 TOSHIBA
remote receipt printer.
KIT-A10-ACB type is conformed to
Level 4 of the California Energy
Commission (CEC).
KIT-A10-ACA-QM-R
KIT-A10-ACB-QM-R
Partition
This partition is for the exclusive use
of the TRST-A10 TOSHIBA remote
receipt printer.
KIT-A10-P58-QM-R
It is installed into the printer when
using a 58-mm-wide receipt roll.
Y Cable
Y Cable
A 1.0-m printer interface cable
Printer side:
USB Interface Connector
DC24V Socket Connector
POS terminal side:
KIT-A10-Y10-UB-QM-R
KIT-A10-Y25-UB-QM-R
Powered USB Connector
A 2.5-m printer interface cable
Printer side:
USB Interface Connector
DC24V Socket Connector
POS terminal side:
Powered USB Connector
I Cable
I Cable
A 2.5-m printer interface cable
Printer side:
DC24V Socket Connector
POS terminal side:
KIT-A10-I25-UB-QM-R
KIT-A10-I25-D-QM-R
Powered USB Connector
A 2.5-m printer interface cable
Printer side:
DC24V Socket Connector
POS terminal side:
DC24V Socket Connector
2-2
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2. SPECIFICATIONS
EO1-13027
2.3 Receipt Roll
2.3 Receipt Roll
W1 or W2
Paper type
Thermal paper rolled with the print side facing outside
Width (W1)
80 +/ -1.0 mm
Width (W2)
58 +0/ -1.0 mm (With optional 58 mm paper guide)
Outer diameter (D)
Paper thickness (T)
Weight
76 +/-2.0 mm
0.065 +/- 0.005 mm
53 g/m2
Outer core diameter
Inner core diameter
Recommended thermal
paper
21.5 mm
12.5 +/- 0.5 mm
Only paper rolled onto a core is acceptable, however, the paper
end should not be pasted to the core. TOSHIBA TEC
recommends using the following thermal paper for this product
Manufacturer : NIPPON PAPER
Type
: TF50KS-EY
CAUTION!
Use only paper which meets specified requirements. Use of non-specified paper may shorten the
head life of the printer, resulting in problems with print quality, cause a paper feed failure or
shorten the cutter life. All paper should be handled with care to avoid any damage to the paper.
Read the following guideline carefully.
•
•
Do not store the paper for longer than the manufacturer’s recommended shelf life.
Store the paper in a cool, dry place. Avoid areas where they would be exposed to direct sunlight,
high temperature, high humidity, dust or gas.
•
•
•
A contact of chemical or oil may discolor or erase the printed record.
Rubbing the paper hard with nail or hard object may discolor the paper.
The paper end should not be pasted to the core.
For further information please contact your authorized TOSHIBA TEC representative or authorized
paper manufacturer.
2-3
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3. APPEARANCE
EO1-13027
3.1 Front/Rear View
3. APPEARANCE
3.1 Front/Rear View
Front View
Rear View
Printer Cover
LED
Top Cover
Feed Button
Power Switch
3.2 LED and Feed Button
POWER LED (Blue)
Lights when the power is turned on.
ERROR LED (Blinking Blue)
The Error LED indicates an error by
blinking
FEED Button
Used to feed receipt paper. A touch
of this button causes one line feed.
Pressing and holding it feeds the
paper continuously. When the
power switch is turned on while the
[FEED] button is pressed and held,
the printer will perform a self test
print
3-1
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3. APPEARANCE
EO1-13027
3. 2 LED and Feed Button
Error Status Table
Blue LED Blinking (Slow)
Problem
What to Do
Where to Go
Receipt paper is low
See “Loading the
Receipt Roll” in
chapter 5.3.
There are about 4 ½ meters, ± 3 meters,
(15 feet, ± 10 feet) of paper left. Change
the paper soon to avoid running out of
paper half way through a transaction.
Blue LED Blinking (Fast)
Problem
What to Do
Where to Go
Receipt paper is out
Change the paper now. Do not run a See “Loading the
transaction without paper as the data Receipt Roll” in
may be lost.
chapter 5.3.
Receipt cover is open
Knife failure
Close the cover. The printer will not
operate with the cover open.
Open the receipt cover and check the
knife. Clear any jammed paper you can
see. Tear off any excess paper against
the tear-off blade.
NOTE: If other LED status except for the above occurs, turn the power off, and then on. If this does
not restore the LED, contact your nearest TOSHIBA TEC representative for assistance.
3-2
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3. APPEARANCE
EO1-13027
3. 3 Connectors
3.3 Connectors
CAUTION!
1.The drawer interface connector is exclusively for connecting the drawer. Do not connect a
phone line or any other cables than the drawer cable to this connector. Doing so may cause a
failure of the phone line and this printer.
2.To the DC24V connector (socket connector), do not connect anything other than the built-in AC
adapter.
3.The built-in AC adapter is exclusively for this printer. Do not use it for any other machines.
[RS-232C I/F model]
[USB I/F model]
1
2
1
4
3
4
1 [DC24V] (Socket connector)
The built-in AC adapter supplies +24V power to the printer through this connector. Do not connect
anything other than the TOSHIBA TEC Specified AC adapter.
2 [Serial interface connector]
An interface cable which connects the printer to a POS terminal or Personal Computer is
connected to this connector. A RS-232C interface cable (Serial I/F model) is needed for this
connector.
3 [USB interface connector]
An interface cable which connects the printer to a POS terminal or Personal Computer is
connected to this connector. A USB I/F (V2.0 Full Speed) is needed for this connector.
4 [Drawer interface Connector] [CDKO] (6 pin modular connector)
A drawer cable which connects the printer to a drawer is connected to this connector. To this connector, a
TOSHIBA drawer can be connected. Do not connect anything other than the connectable drawer.
NOTE: For connectable drawers, refer to your nearest authorized TOSHIBA TEC representative.
3-3
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4. SET UP PROCEDURE
EO1-13027
4.1 Requirements for Operation
4. SET UP PROCEDURE
4.1 Requirements for Operation
This printer has the following requirements:
Serial Interface Type
The TOSHIBA POS terminal or Personal Computer to be connected must have a serial port.
To communicate with the TOSHIBA POS terminal or Personal Computer, an RS-232C interface
cable is required.
RS-232C cable....... 9 pins
USB Interface Type
The TOSHIBA POS terminal or Personal Computer to be connected must have a USB port.
To communicate with the TOSHIBA POS terminal or Personal Computer, a USB cable is
required.
Interface Cables
For the serial interface model, use the RS-232C cable which satisfies the following pin
configuration and the specification of the connector.
For the USB interface model, use the USB cable which satisfies the following pin configuration and
the specification of the connector.
To prevent the emission and receipt of electrical noise, the interface cable must meet the following
requirements:
• Fully shielded and fitted with metal or metalized connector housings.
• Kept as short as possible.
• Should not be tightly bundled with the power cord.
• Should not be tied to power line conduits.
4-1
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4. SET UP PROCEDURE
EO1-13027
4.1 Requirements for Operation
RS-232C cable pin configuration
TRST – A00
9 Pin Female
9 Pin Female
USB cable connector
2
3
1
4
Printer View End
4-2
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4. SET UP PROCEDURE
EO1-13027
4.2 Setting up the Printer
4.2 Setting up the Printer
CAUTION!
1. Place the printer on a flat, stable surface.
2. Do not place the printer close to a heater or where it may be exposed to direct sunlight.
3. Avoid locations where the printer may be exposed to high temperature, high humidity or dust.
4.Care must be taken that no condensation occurs in the printer. If it should, however,
do not turn ON the power until the condensation is dried.
5. Use a grounded electrical outlet. Do not use an adapter plug.
6. Be sure that there is adequate room around the printer for easy operation and maintenance.
7. Keep your work environment static free.
1)
2)
3)
4)
Make sure that the printer power is turned OFF.
Connect the interface cable to the printer.
Insert the power cord into the AC inlet.
Connect the interface cable to a TOSHIBA POS terminal, and plug in the power cord to the
AC outlet.
5)
6)
7)
8)
9)
If a drawer is desired to be connected, connect the drawer interface cable to the printer.
Secure the drawer ground wire to the ground terminal on the rear of the printer.
Turn the printer power ON.
Open the printer cover.
Load the receipt roll into the printer.
10) Close the printer cover. One receipt will be automatically issued.
11) Check the print quality by performing a self test print.
Now the printer is ready for printing.
NOTES:
1. For details of the above Steps 1) to 4), refer to Section 5.1 Connecting the Power Cord and
Interface Cables.
2. Steps 5) and 6) are the procedures of the drawer connection. For details of Steps 5) and 6),
refer to Section 5.2 Connecting the Drawer.
3. For details of Steps 8) to 10), refer to Section 5.3 Loading the Receipt Roll.
4. For details of Step 11), refer to Section 5.4 Self Test Print.
4-3
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5. INSTALLATION PROCEDURE
EO1-13027
5.1 Connecting the Power Cord and Interface Cable
5. INSTALLATION PROCEDURE
WARNING!
1. Since the power cord and the interface cable are not provided with this unit, please locally
purchase ones which meet the specifications. For detail specifications, please contact your
nearest authorized TOSHIBA TEC representative.
2. Before connecting the power cord and cables to the printer, turn the power of the POS
terminal and printer OFF.
3. Do not pull the power cord hard. Doing this may damage the power cord, causing fire,
electric shock, or broken wire.
4. When it thunders, unplug the power cord. Lightning stroke may cause fire or electric shock.
Keep the power cord away from a heater. The cover of the power cord may be melted,
causing fire or electric shock.
5. Do not connect the power cord to the AC outlet provided on the POS terminal such as ST-
A10, ST-A20, ST-B20 etc.
CAUTION!
1. When separating the AC adapter, please contact your authorized TOSHIBA TEC
representative.
2. The built-in AC adapter is exclusively for this printer. Do not use it for any other machines.
3. The AC adapter can be used indoors only. Never use it outdoors.
4. Be sure to unplug the printer when it is not used for a long time.
5. Do not share the power source with other electric appliances which generate noise.
5-1
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5. INSTALLATION PROCEDURE
EO1-13027
5.1 Connecting the Power Cord and Interface Cable
5.1 Connecting the Power Cord and Interface Cable
CAUTION!
1. Be sure to hold the connector when plugging in or unplugging the AC adapter cable.
2. Insert the AC adapter cable and the power cord firmly.
1) Turn the printer power OFF.
2) Insert the power cord into the AC inlet.
3) Connect and secure the interface cable to the interface connector in the correct orientation.
Serial interface: Secure the connector with the screws.
USB interface: Securely insert the connector until a positive click is heard.
Connect and secure the interface cable to the interface connector in the correct orientation.
[Serial Interface Connector]
[USB Interface Connector]
5-2
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5. INSTALLATION PROCEDURE
EO1-13027
5.1 Connecting the Power Cord and Interface Cable
4) Connect the interface cable to the TOSHIBA POS terminal or Personal Computer, and then
plug in the power cord to the AC outlet.
Interface
cable
5-3
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5. INSTALLATION PROCEDURE
EO1-13027
5.2 Connecting the Drawer
5.2 Connecting the Drawer
1) Turn the printer power OFF.
2) Connect the drawer cable to the drawer interface connector in the correct orientation.
[Drawer interface connector] (6-pin modular connector)
A Drawer cable which connects the printer to a drawer is connected to this connector.
To this connector, a TOSHIBA drawer can be connected. Do not connect anything other than the
connectable drawer.
NOTE: For connectable drawers, refer to your nearest authroized TOSHIBA TEC representative.
[Ground terminal] (6-pin modular connector)
The drawer interface cable’s ground wire is secured to this terminal.
5-4
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5. INSTALLATION PROCEDURE
EO1-13027
5.3 Loading the Receipt Roll
5.3 Loading the Receipt Roll
When you use this printer for the first time or when the receipt paper has been used up, load a receipt roll in the
following procedures while the printer power is set to ON. A thermal printer prints thermal receipt paper by
applying heat to the paper to react with the chemicals on the paper surface. A red line which appears on the
reverse side of the receipt paper indicates that the paper is almost used up.
WARNING!
The print
head
becomes
very hot
while
printing.
Never touch
the print
head to
Print Heads
avoid
getting
burned.
Hazardous
moving
cutter. Keep
fingers and
other body
parts away
Cutter Blades
Standard operating temperature of printer is 5oC to 50 oC. Please do not operate out of range
for safe operation.
5-5
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5. INSTALLATION PROCEDURE
EO1-13027
5.3 Loading the Receipt Roll
1) Turn the printer power ON.
2) Hold the raised sides firmly and lift upwards to unhook the printer cover. (1)
3) Hold both sides of the printer cover and open it until it stops. (2)
4) Check for the correct orientation of the receipt roll, and put it into the paper holder.
Pull the receipt until it extends past the paper outlet for about 5 cm (3), and then close the
printer cover by pressing it’s front center gently until a positive lock is felt.
Raised
edge
1
Print Cover
2
3
Receipt Roll
CAUTION!
1. Use only TOSHIBA TEC specified paper. Use of non-specified paper may shorten the print
head life resulting in problems with print quality, cause a paper feed failure, or shorten the
cutter life.
2. Do not subject the thermal receipt roll to water, oil, or heat source as this will darken the
paper.
3. Load the receipt roll in the correct orientation. Failure to do this may cause a paper jam
error.
4. Care must be taken not to damage the print head and platen when the printer cover is
opened as this may cause a poor print or a printer failure.
5. Do not open the printer cover while the printer is printing.
6. Do not hold the receipt while the printer is printing. Doing so may cause a paper jam.
7. When closing the printer cover, do not press it down too hard.
8. Do not put anything on the printer cover or push the cover too strongly. Doing so may
cause a print failure.
5-6
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5. INSTALLATION PROCEDURE
EO1-13027
5.4 Self Test Print
5.4 Self Test Print
To perform the printer self test, use the Mfg Adjustment menu feature. This feature prints instructions on the
receipt for selecting any type of print pattern needed.
CAUTION!
Be extremely careful when changing any of the printer settings to avoid changing other settings
that might affect the performance of the printer.
1. Set DIP switch 1 to ON, DIP switch 2 to ON.
DIP Switch
O
N
2
1
2. Power on the printer while holding the Paper Feed Button. The printer will print the Current
Setting Form, then cuts the paper to print the Mfg Adjustment Menu.
3. If you do not hold the Paper Feed Button while power up the printer, it will go to Online Mode.
This menu allows you to print different test patterns
Selections are made using the Paper Feed Button.
===== Mfg Adjustment Menu =====
Select a sub-menu:
EXIT
> 1 Click
Rolling ASCII Print
H Print Test
Duty Check Print
Print Current Setting
EEPROM to Default
Setting
> 2 Clicks
> 3 Clicks
> 4 Clicks
> 5 Clicks
> 6 Clicks
Enter code then hold Button DOWN
at least 1 second to validate
5-7
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5. INSTALLATION PROCEDURE
EO1-13027
5.4 Self Test Print
Rolling ASCII print test (Receipt)
This option let you run rolling ASCII printing test. The printer prints the resident character set in standard pitch
continuously. When Rolling ASCII Print (Rcpt) is selected, test print will start.
Press the Paper Feed Button to stop the test.
Rolling ASCII
Stop and exit test
> Long Click
Page number
00000008
!”#$%&
!”#$%&’
“#$%&’(
O
P
Q
5-8
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5. INSTALLATION PROCEDURE
EO1-13027
5.4 Self Test Print
H print test (Receipt)
This option let you run H printing test. The printer prints the ‘H’ character in standard pitch continuously.
When H Print Test (Rcpt) is selected, test print will start.
Press the Paper Feed Button to stop the test.
H Print test
Stop and exit test
-> Long Click
Page number
00000008
HHHHH
HHHHH
HHHHH
H
H
H
5-9
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5. INSTALLATION PROCEDURE
EO1-13027
5.4 Self Test Print
Duty check print test (Receipt)
This option let you run duty check printing test. The printer prints the 12.5%, 25%, 50% and 100% duty
original pattern. When Duty Check Print (Rcpt) is selected, test print will start.
Press the Paper Feed Button to continue or stop the test.
Duty Check Print
Stop and exit test
Continue test
Short Click
Long Click
00000008
5-10
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5. INSTALLATION PROCEDURE
EO1-13027
5.4 Self Test Print
Print current setting
This option let you print current setting on receipt.
Press the Paper Feed Button to start the test.
** START CURRENT SETTING PRINTING?
Return Main Menu
Start Printing
> Short Click
> Long Click
NOTE: Press the Paper Feed Button for at least one second to validate the selection.
*** Current Setting Form ***
Model number : TRST-A00
Serial number
: 12345678901
Boot Firmware
Version
Revision
CRC
: V00.02
: 00
: DEEB
Flash Firmware
Version
Revision
CRC
: V00.06
: 00
: 6696
SBCS
Version
Revision
: V00.01
: 00
5-11
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6. GENERAL MAINTENANCE
EO1-13027
6.1 Cleaning
6. GENERAL MAINTENANCE
WARNING!
1. Be sure to disconnect the power cord prior to performing any maintenance.
2. DO NOT POUR WATER directly onto the printer, as this may cause electric shock or fire.
3. The print head becomes very hot while printing. To avoid getting burned, never touch the
print head during the maintenance.
CAUTION!
1. Do not use any sharp object to clean the print head and platen. Doing so may damage
them, causing poor print or missing dots.
2. Never use an organic solvent like thinners or benzene for cleaning. Using such solvents
may discolor the covers.
3. Do not touch the print head element as static built-up may damage the print head
To help retain the high quality and performance of your printer it should be cleaned regularly. The
greater the usage on the printer, the more frequent the cleaning. (i.e. low usage=weekly, high
usage=daily)
Print Head Element
Platen
6.1 Cleaning
6.1.1 Cleaning the Print Head and Platen
1) Turn the power OFF and open the
printer cover.
2) Clean the print head element (cross
hatched area in the figure on the
right) with a cotton swab slightly
moistened with alcohol.
3) Clean the platen with a soft cloth
moistened with alcohol.
CAUTION!
Hot surface. (Please refer to the
WARNING! On the above)
6.1.2 Cleaning the Covers
Wipe the covers with a soft dry cloth or soft cloth slightly moistened with mild detergent. After using
detergent for cleaning, be sure to wipe it off with a slightly moistened cloth.
6-1
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6. GENERAL MAINTENANCE
EO1-13027
6.2 Removing Jammed Paper
6.2 Removing Jammed Paper
1. Turn the power OFF.
2. Open the printer cover.
3. Remove the jammed paper. DO NOT USE any sharp implement or tool as these will
damage the printer.
4. Clean the print head and platen, then remove any further dust or foreign objects.
5. Re-load the receipt roll. (Refer to Section 5.3 Loading the Receipt Roll.)
6. After closing the printer cover, turn the power ON. The printer will initialize the auto cutter to
restore the printer stand-by.
6-2
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EO1-13027
7. Troubleshooting
7. TROUBLESHOOTING
WARNING!
If you cannot solve a problem with the following solutions, do not attempt to repair it by yourself.
Turn the power off, unplug the printer, then contact your authorized TOSHIBA TEC
representative for assistance.
Problem
Solution
Check Point
The power is not turned
on. (Power LED does
not light.)
•
•
Is the power cord plugged
in correctly?
Is power supplied to the
AC outlet?
•
•
Plug it in correctly.
If it is not a power failure,
check if the power is supplied
to the AC outlet with another
electric appliance. If not,
contact your nearest power
company.
•
Check the circuit breaker.
•
Has the circuit breaker
tripped?
Receipt paper is not
issued.
•
•
Refer to Section 5.3 and load
the receipt roll properly.
Refer to Section 6.2 and
remove the jammed paper,
and re-load the receipt roll.
•
•
Is the receipt roll loaded
properly?
Does a paper jam error
occur?
No printing is performed
though the POWER LED
lights.
•
•
Is the interface cable
connected correctly?
Does the specification of
the interface cable meet
that of the POS terminal
or the printer?
•
•
Connect the interface cable
correctly.
Use a TOSHIBA TEC-
recommended interface cable
or an interface cable which
meets the specification of the
printer.
Issued receipt paper is
stained.
•
Is the print head dirty?
•
•
•
Refer to Section 6.1 and
clean the print head.
Irregular print/blurred
print
•
•
Is the proper paper used?
Is the paper dampened?
Refer to Section 2.3 and use
the TOSHIBA TEC specified
paper.
Do not use dampened paper
NOTE: If any problem occurs other than the above, please contact your authorized TOSHIBA TEC representative.
7-1
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EO1-13027
7. Troubleshooting
English
Waste Recycling information for users:
Following information is only for EU-member states:
The crossed out wheeled bin symbol is used to indicate that the product must not be treated as general household waste.
By ensuring that this product is disposed of correctly you will be helping to prevent potentially negative consequences for
the environment and human health, which could otherwise be caused by incorrect waste handling of this product.
For more detailed information about the take-back and recycling of this equipment, please contact the supplier that
provided you with the product in question.
French
Information aux utilisateurs concernant le recyclage des déchets:
Les informations suivantes sont uniquement destinées aux pays membres de l’Union Européenne:
L’utilisation du symbole de "poubelle à roulettes barrée" indique que ce produit ne doit pas être traité comme un déchet
ménager classique.
En vous assurant que ce produit est correctement mis au rebut, vous participerez à la prévention de l’environnement et
de la santé publique, contre des conséquences négatives potentielles qui pourraient résulter d’un traitement inapproprié
des déchets de ce produit. Pour obtenir des informations complémentaires concernant la récupération et le recyclage de
ce produit, veuillez contacter le fournisseur auprès duquel vous avez acheté le produit.
German
Wiederverwertungsinformationen für Verbraucher:
Die folgenden Informationen gelten nur für EU-Mitgliedsstaaten:
Das durchgestrichene Mülltonnensymbol weist darauf hin, dass dieses Produkt nicht wie allgemeiner Haushaltsmüll
behandelt werden darf.
Indem Sie aktiv mitwirken, dieses Produkt ordnungsgemäß zu entsorgen, helfen Sie mit, mögliche negative
Auswirkungen auf die Umwelt sowie die menschliche Gesundheit zu vermeiden, die sonst durch die unsachgemäße
Entsorgung dieses Produktes beeinträchtigt werden könnten.
Für nährere Informationen zur Rücknahme und Wiederverwertung dieses Produktes wenden sie sich bitte an den
Lieferanten, von dem Sie dieses Produkt erworben haben.
Spanish
Información para usuarios sobre el reciclaje de residuos:
La siguiente información sólo concierne a los Estados Miembros de la UE:
El uso del símbolo de un contenedor con ruedas tachado indica que este producto no puede ser tratado como si fuera
un residuo doméstico.
Asegurando que nos deshacemos de este producto de forma correcta, ayudaremos a evitar potenciales consecuencias
negativas tanto para el medio ambiente como para la salud pública, que podrían producirse debido a un tratamiento
inapropiado de este producto. Para obtener una información más detallada sobre la recogida y reciclaje de su producto,
por favor, póngase en contacto con el proveedor donde lo compró.
Dutch
Gebruikersinformatie over het recycleren van afval:
De volgende informatie geldt enkel in EU-lidstaten:
Het symbool met de doorkruiste afvalbak geeft aan dat dit product niet mag worden behandeld als algemeen
huishoudelijk af val.
Door dit product op de juiste manier van de hand te doen beschermt u het milieu en de volksgezondheid tegen mogelijke
negatieve gevolgen, die anders zouden kunnen voortvloeien uit het onjuist verwerken van de resten van dit product.
Voor gedetailleerde informatie over het terugnemen en recycleren van dit product, gelieve contact op te nemen met de
leverancier van dit product.
Italian
Informazioni sul riciclo del prodotto:
Le seguenti informazioni riguardano gli stati membri EU:
Il simbolo con il bidone sbarrato indica il non poter smaltire questo prodotto come rifiuto domestico.
L'accertamento che questo prodotto sia smaltito correttamente contribuirà ad impedire le potenziali conseguenze
negative per l'ambiente e la salute umana che potrebbero essere causati, al contrario, dall'errato smaltimento dello
stesso. Per informazioni più dettagliate sulle modalita di resa e riciclaggio di questo prodotto mettetevi in contatto con il
fornitore da cui l'avete aquistato.
Portuguese
Informação sobre reciclagem:
A informação que se segue é apenas dirigida a países membros da CEE:
A utilização deste símbolo indica que este produto não pode ser tratado como lixo comum.
Ao assegurar-se que este produto é tratado correctamente está a ajudar a prevenir potenciais consequências negativas
para o ambiente e para a saúde humana, que poderiam ser causadas pelo inapropriado tratamento deste produto.
Para mais informação sobre a reciclagem e tratamento deste produto, contacte o seu fornecedor.
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EO1-13027
E
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