Toshiba Label Maker B 852 TS12 QP User Manual
TEC Label/Tag Printer  
B-852-TS12-QP  
Owner’s Manual  
Mode d’emploi  
Bedienungsanleitung  
Manual de instrucciones  
Gebruikershandleiding  
Manuale Utente  
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TEC Label/Tag Printer  
B-852-TS12-QP  
Owner's Manual  
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Safety Summary  
ENGLISH VERSION EO1-33028  
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Personal safety in handling or maintaining the equipment is extremely important. Warnings and Cautions  
necessary for safe handling are included in this manual. All warnings and cautions contained in this manual  
should be read and understood before handling or maintaining the equipment.  
Do not attempt to effect repairs or modifications to this equipment. If a fault occurs that cannot be rectified  
using the procedures described in this manual, turn off the power, unplug the machine, then contact your  
authorised TOSHIBA TEC representative for assistance.  
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This symbol indicates warning items (including cautions).  
Specific warning contents are drawn inside the symbol.  
(The symbol on the left indicates a general caution.)  
This symbol indicates prohibited actions (prohibited items).  
Specific prohibited contents are drawn inside or near the symbol.  
(The symbol on the left indicates “no disassembling”.)  
This symbol indicates actions which must be performed.  
Specific instructions are drawn inside or near the ● symbol.  
(The symbol on the left indicates “disconnect the power cord plug from the outlet”.)  
This indicates that there is the risk of death or serious injury if the  
machines are improperly handled contrary to this indication.  
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Do not use voltages other than  
VSHFLILHGꢀ$&ꢀYROWDJHꢀthe voltage (AC) specified on the  
Do not plug in or unplug the power  
cord plug with wet hands as this  
may cause electric shock.  
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rating plate, as this may cause  
fire or electric shock.  
If the machines share the same  
outlet with any other electrical  
Do not place metal objects or  
water-filled containers such as  
flower vases, flower pots or mugs,  
etc. on top of the machines. If  
metal objects or spilled liquid enter  
the machines, this may cause fire  
or electric shock.  
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appliances which consume large  
amounts of power, the voltage  
will fluctuate widely each time  
these appliances operate. Be sure  
to provide an exclusive outlet for  
the machine as this may cause the  
machines to malfunction.  
Do not insert or drop metal,  
flammable or other foreign  
Do not scratch, damage or modify  
the power cords. Also, do not  
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objects into the machines through  
the ventilation slits, as this may  
cause fire or electric shock.  
place heavy objects on, pull on, or  
excessively bend the cords, as this  
may cause fire or electrical shock.  
If the machines are dropped or  
their cabinets damaged, first turn  
Continued use of the machines in  
an abnormal condition such as  
when the machines are producing  
smoke or strange smells may cause  
fire or electric shock. In these  
cases, immediately turn off the  
power switches and disconnect the  
power cord plugs from the outlet.  
Then, contact your authorised  
TOSHIBA TEC representative for  
assistance.  
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off the power switches and  
disconnect the power cord plugs  
from the outlet, and then contact  
your authorised TOSHIBA TEC  
representative for assistance.  
Continued use of the machine in  
that condition may cause fire or  
electric shock.  
( i )  
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Safety Summary  
ENGLISH VERSION EO1-33028  
If foreign objects (metal  
When unplugging the power cords,  
be sure to hold and pull on the plug  
portion. Pulling on the cord portion  
may cut or expose the internal wires  
and cause fire or electric shock.  
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fragments, water, liquids) enter  
the machines, first turn off the  
power switches and disconnect  
the power cord plugs from the  
outlet, and then contact your  
authorised TOSHIBA TEC  
representative for assistance.  
Continued use of the machine in  
that condition may cause fire or  
electric shock.  
Ensure that the equipment is  
properly grounded. Extension  
cables should also be grounded.  
Fire or electric shock could  
occur on improperly grounded  
equipment.  
Do not remove covers, repair or  
modify the machine by yourself.  
You may be injured by high  
voltage, very hot parts or sharp  
edges inside the machine.  
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This indicates that there is the risk of personal Injury or damage to  
objects if the machines are improperly handled contrary to this indication.  
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Precautionsꢀ  
The following precautions will help to ensure that this machine will continue to function correctly.  
● Try to avoid locations that have the following adverse conditions:  
* Temperatures out of the specification  
* Shared power source  
* Direct sunlight  
* High humidity  
* Dust/Gas  
* Excessive vibration  
● The cover should be cleaned by wiping with a dry cloth or a cloth slightly dampened with a mild  
detergent solution. NEVER USE THINNER OR ANY OTHER VOLATILE SOLVENT on the plastic  
covers.  
● USE ONLY TOSHIBA TEC SPECIFIED paper and ribbons.  
● DO NOT STORE the paper or ribbons where they might be exposed to direct sunlight, high  
temperatures, high humidity, dust, or gas.  
● Ensure the printer is operated on a level surface.  
● Any data stored in the memory of the printer could be lost during a printer fault.  
● Try to avoid using this equipment on the same power supply as high voltage equipment or equipment  
likely to cause mains interference.  
● Unplug the machine whenever you are working inside it or cleaning it.  
● Keep your work environment static free.  
● Do not place heavy objects on top of the machines, as these items may become unbalanced and fall  
causing injury.  
● Do not block the ventilation slits of the machines, as this will cause heat to build up inside the  
machines and may cause fire.  
● Do not lean against the machine. It may fall on you and could cause injury.  
● Care must be taken not to injure yourself with the printer paper cutter.  
● Unplug the machine when it is not used for a long period of time.  
Request Regarding Maintenanceꢀ  
● Utilize our maintenance services.  
After purchasing the machine, contactiiyour authorised TOSHIBA TEC representative for assistance  
once a year to have the inside of the machine cleaned. Otherwise, dust will build up inside the  
machines and may cause a fire or a malfunction. Cleaning is particularly effective before humid rainy  
seasons.  
● Our preventive maintenance service performs the periodic checks and other work required to maintain  
the quality and performance of the machines, preventing accidents beforehand.  
For details, please consult your authorised TOSHIBA TEC representative for assistance.  
● Using insecticides and other chemicals  
Do not expose the machines to insecticides or other volatile solvents. This will cause the cabinet or  
other parts to deteriorate or cause the paint to peel.  
(ii)  
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ENGLISH VERSION EO1-33028  
TABLE OF CONTENTS  
Page  
1. PRODUCT OVERVIEW.......................................................................................................... E1-1  
1.1 Introduction .................................................................................................................... E1-1  
1.2 Features......................................................................................................................... E1-1  
1.3 Unpacking...................................................................................................................... E1-1  
1.4 Accessories ................................................................................................................... E1-2  
1.5 Appearance.................................................................................................................... E1-3  
1.5.1 Dimensions................................................................................................................ E1-3  
1.5.2 Front View.................................................................................................................. E1-3  
1.5.3 Rear View .................................................................................................................. E1-3  
1.5.4 Operation Panel......................................................................................................... E1-4  
1.5.5 Interior........................................................................................................................ E1-4  
2. PRINTER SETUP ................................................................................................................... E2-1  
2.1 Precautions.................................................................................................................... E2-1  
2.2 Procedure before Operation .......................................................................................... E2-2  
2.3 Assembling the Accessories.......................................................................................... E2-3  
2.3.1 Assembling the Supply Holder Frame........................................................................ E2-3  
2.4 Connecting the Cables to Your Printer .......................................................................... E2-4  
2.5 Connecting the Power Cord........................................................................................... E2-5  
2.6 Turning the Printer ON/OFF........................................................................................... E2-6  
2.6.1 Turning ON the Printer............................................................................................... E2-6  
2.6.2 Turning OFF the Printer............................................................................................. E2-6  
2.7 Loading the Media .........................................................................................................E2-7  
2.7.1 Installing the Media onto the Supply Holder Unit ....................................................... E2-7  
2.7.2 Installing the Supply Holder onto the Supply Holder Frame....................................... E2-9  
2.7.3 Loading Media into the Printer................................................................................... E2-9  
2.8 Setting Sensor Positions.............................................................................................. E2-12  
2.8.1 Setting the Feed Gap Sensor .................................................................................. E2-12  
2.8.2 Setting the Black Mark Sensor................................................................................. E2-12  
2.9 Loading the Ribbon...................................................................................................... E2-13  
2.10 Inserting the Optional PCMCIA Cards ......................................................................... E2-14  
2.11 Test Print...................................................................................................................... E2-15  
3. PRINTER OPERATION.......................................................................................................... E3-1  
3.1 Overview........................................................................................................................ E3-1  
3.2 Operating Modes ...........................................................................................................E3-1  
4. ON LINE MODE...................................................................................................................... E4-1  
4.1 Operation Panel............................................................................................................. E4-1  
4.2 Operation ....................................................................................................................... E4-2  
4.3 Reset.............................................................................................................................. E4-2  
4.4 Dump Mode ................................................................................................................... E4-3  
5. MAINTENANCE...................................................................................................................... E5-1  
5.1 Cleaning......................................................................................................................... E5-1  
5.1.1 Print Head/Platen/Sensors......................................................................................... E5-1  
5.1.2 Covers and Panels..................................................................................................... E5-2  
5.1.3 Optional Cutter Module............................................................................................... E5-2  
5.2 Care/Handling of the Media and Ribbon........................................................................ E5-2  
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ENGLISH VERSION EO1-33028  
6. TROUBLESHOOTING............................................................................................................ E6-1  
6.1 Error Messages.............................................................................................................. E6-1  
6.2 Possible Problems .........................................................................................................E6-2  
6.3 Removing Jammed Media ............................................................................................. E6-3  
6.4 Threshold Setting........................................................................................................... E6-4  
APPENDIX 1 SPECIFICATIONS.................................................................................................EA1-1  
A1.1 Printer ..........................................................................................................................EA1-1  
A1.2 Options.........................................................................................................................EA1-2  
A1.3 Media ...........................................................................................................................EA1-2  
A1.3.1 Media Type.......................................................................................................EA1-2  
A1.3.2 Detection Area of the Transmissive Sensor .....................................................EA1-3  
A1.3.3 Detection Area of the Reflective Sensor...........................................................EA1-4  
A1.3.4 Effective Print Area...........................................................................................EA1-4  
A1.4 Ribbon..........................................................................................................................EA1-5  
APPENDIX 2 MESSAGES AND LEDS.......................................................................................EA2-1  
APPENDIX 3 INTERFACE ..........................................................................................................EA3-1  
APPENDIX 4 PRINT SAMPLES..................................................................................................EA4-1  
GLOSSARIES  
INDEX  
WARNING!  
This is a Class A product. In a domestic environment this product may cause radio interference  
in which case the user may be required to take adequate measures.  
CAUTION!  
1. This manual may not be copied in whole or in part without prior written permission of TOSHIBA TEC.  
2. The contents of this manual may be changed without notification.  
3. Please refer to your local Authorised Service representative with regard to any queries you may have in  
this manual.  
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1. PRODUCT OVERVIEW  
ENGLISH VERSION EO1-33028  
1.1 Introduction  
1. PRODUCT OVERVIEW  
Thank you for choosing the TEC B-852 series label/tag printer. This  
Owner’s Manual contains from general set-up through how to confirm  
the printer operation using a test print, and should be read carefully to  
help gain maximum performance and life from your printer. For most  
queries please refer to this manual and keep it safe for future reference.  
Please contact your TOSHIBA TEC representative for further  
information concerning this manual.  
1.1 Introduction  
The B-852 printer has the following features:  
1.2 Features  
• A 8.3 inch wide print head is installed in such a compact body that the  
size of the printer body (except the Supply Holder Unit) is about 1/3  
of the B-872 printer.  
• The print head block which can be fully opened realizes great  
operability.  
• Various kinds of media can be used since the black mark sensors are  
located above and under the media passage, respectively, and the  
media sensors can be moved from the center to the left edge of the  
media.  
• When the optional interface board is installed, Web functions such as  
remote maintenance and other advanced network functions are  
available.  
• Superior hardware, including the specially developed 11.8 dots/mm  
(300 dots/inch) thermal print head which will allow very clear print at  
a printing speed of 50.8 mm/sec. (2 inches/sec.) or 101.6 mm/sec. (4  
inches/sec.).  
• Besides the optional cutter module, there is also an optional PCMCIA  
Interface Board, Expansion I/O Interface Board, PCL5 Interface  
Board Kit, and the KB-80-QM Keyboard Unit.  
1.3 Unpacking  
Unpack the printer as per the Unpacking Instructions supplied with the  
printer.  
NOTES:  
• Check for damage or  
scratches on the printer.  
However, please note that  
TOSHIBA TEC shall have no  
liability for any damage of  
any kind sustained during  
transportation of the product.  
• Keep the cartons and pads for  
future transportation of the  
printer.  
E1- 1  
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1. PRODUCT OVERVIEW  
1.4 Accessories  
CAUTION!  
ENGLISH VERSION EO1-33028  
1.4 Accessories  
When unpacking the printer, please make sure all accessories are supplied  
with the printer.  
ꢀ Owner’s Manual (1 copy)  
ꢀꢁPower Cord (1 pc.)  
(P/No. H00436904 A)  
(Doc./No. EO1-33028)  
Be sure to use TOSHIBA  
TEC approved print head  
cleaner. Failure to do this  
may shorten the print head  
life.  
TEC Label/Tag Printer  
B-850-TS12-QP  
Owner's Manual  
Mode d'emploi  
Bedienungsanleitung  
Manual de instrucciones  
Gebruikershandleiding  
Manuale Utente  
TOSHIBA TEC CORPORATION  
ꢀ Print Head Cleaner (1 pc.)  
ꢀꢁSupply Holder Unit (1 pc.)  
(P/No. FMBD0042701)  
(P/No. 24089500013)  
ꢀꢁSupply Holder Frame (R)  
(1 pc.)  
ꢀ Supply Holder Frame (L)  
(1 pc.)  
(P/No. FMED0035301)  
(P/No. FMED0035201)  
ꢀ Wing Bolt M-4x6 (2 pcs.)  
ꢀ Supply Holder Base (1 pc.)  
(P/No. FMBB0063401)  
(P/No. X20L406130)  
E1- 2  
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1. PRODUCT OVERVIEW  
ENGLISH VERSION EO1-33028  
1.5 Appearance  
The names of the parts or units introduced in this section are used in the  
following chapters.  
1.5 Appearance  
1.5.1 Dimensions  
NOTE:  
Depth is 470 mm (18.5 inches)  
when the optional Cutter  
Module is installed on the  
printer.  
15.2 (385)  
16.9 (429)  
7.1 (181)  
16.8 (427)  
Dimensions in inches +(mm)  
LCD Message Display  
Operation Panel  
Top Cover  
1.5.2 Front View  
Head Pressure  
Adjust Lever  
Power Switch  
Media Outlet  
1.5.3 Rear View  
Expansion I/O Interface  
Connector (Option)  
Parallel Interface  
Connector (Centronics)  
Supply Holder Unit  
PCMCIA Card  
Slot (Option)  
Serial Interface  
Connector (RS-232C)  
Keyboard Interface  
Connector  
Supply Holder Frame  
PCL5 Interface  
Connector (Option)  
E1- 3  
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1. PRODUCT OVERVIEW  
ENGLISH VERSION EO1-33028  
1.5 Appearance  
1.5.4 Operation Panel  
LCD Message Display  
ON LINE LED  
(Green)  
ERROR LED  
(Red)  
POWER LED  
(Green)  
POWER  
ON LINE  
ERROR  
[PAUSE] key  
[FEED] key  
[RESTART] key  
FEED  
RESTART  
PAUSE  
Please see Section 4.1 for further information about the Operation Panel.  
1.5.5 Interior  
Print Head Block  
Print Head  
Ribbon Holder  
Black Mark/  
Feed Gap Sensor  
Platen  
Head Block  
Release Lever  
Paper Guide  
E1- 4  
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2. PRINTER SETUP  
ENGLISH VERSION EO1-33028  
2.1 Precautions  
2. PRINTER SETUP  
This section outlines the procedures to setup your B-852 printer prior to  
its operation. The section includes precautions, connecting cables,  
assembling accessories, loading media and ribbon, inserting the optional  
memory card, and performing a test print.  
2.1 Precautions  
To insure the best operating environment, and to assure the safety of the  
operator and the equipment, please observe the following precautions.  
•
Operate the printer on a stable, level, operating surface in a location  
free from excessive humidity, high temperature, dust, vibration or  
direct sunlight.  
•
•
Keep your work environment static free. Static discharge can cause  
damage to delicate internal components.  
Make sure that the printer is connected to a clean source of AC  
Power and that no other high voltage devices that may cause line  
noise interference are connected to the same mains.  
•
•
Assure that the printer is connected to the AC mains with a three-  
prong power cable that has the proper ground (earth) connection.  
Do not operate the printer with the cover open. Be careful not to  
allow fingers or articles of clothing to get caught into any of the  
moving parts of the printer especially the optional cutter mechanism.  
•
Make sure to turn off the printer power and to remove the power cord  
from the printer whenever working on the inside of the printer such  
as changing the ribbon or loading the media, or when cleaning the  
printer.  
•
For best results, and longer printer life, use only TOSHIBA TEC  
recommended media and ribbons.  
•
•
Store the media and ribbons in accordance with their specifications.  
This printer mechanism contains high voltage components; therefore  
you should never remove any of the covers of the machine as you  
may receive an electrical shock. Additionally, the printer contains  
many delicate components that may be damaged if accessed by  
unauthorised personnel.  
•
•
Clean the outside of the printer with a clean dry cloth or a clean cloth  
slightly dampened with a mild detergent solution.  
Use caution when cleaning the thermal print head as it may become  
very hot while printing. Wait until it has had time to cool before  
cleaning. Use only the TOSHIBA TEC recommended print head  
cleaner to clean the print head.  
•
Do not turn off the printer power or remove the power plug while the  
printer is printing or while the ON LINE lamp is blinking.  
E2- 1  
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2. PRINTER SETUP  
ENGLISH VERSION EO1-33028  
2.2 Procedure before Operation  
This section describes the outline of the printer setup.  
2.2 Procedure before  
Operation  
1. Unpack the accessories and printer from the box.  
2. Refer to Safety Precautions and printer in this manual and set up the  
NOTE:  
printer at a proper location.  
To communicate with the  
host computer, either an RS-  
232C cable or Centronics  
cable is required.  
3. Assemble the Supply Holder Frame and attach the assembled Supply  
Holder Frame to the rear of the printer. (Refer to Section 2.3.)  
4. The host computer must have a serial port or Centronics parallel port.  
(Refer to Section 2.4.)  
(1) RS-232C cable: 9 pins  
(2) Centronics cable: 36 pins  
(3) Expansion I/O cable: 24  
pins (Option)  
5. Be sure to insert the power cord plug into an AC outlet. (Refer to  
Section 2.5.)  
6. Load the media roll onto the Supply Holder Unit and set it on the  
Supply Holder Frame. (Refer to Section 2.7.)  
NOTE:  
7. Adjust the position of the Feed Gap Sensor or Black Mark Sensor  
depending on the media being used. (Refer to Section 2.8.)  
Use of Windows Driver  
allows you to issue media on  
the B-852 printer in place of  
a general laser printer from  
Windows application.  
Installing the optional PCL5  
interface board in the B-852  
printer allows use of the  
drivers which support the  
PCL5.  
8. Load the ribbon into the Print Head Block. (Refer to Section 2.9.)  
9. Turn the Power ON. (Refer to Section 2.6.)  
10. Perform a test print. (Refer to Section 2.11.)  
11. Install the Printer Drivers. (Refer to Section 3.)  
The printer can also be  
controlled with its own  
programming commands.  
Please contact your  
TOSHIBA TEC reseller for  
the Interface/Communication  
Manual.  
E2- 2  
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2. PRINTER SETUP  
ENGLISH VERSION EO1-33028  
2.3 Assembling the Accessories  
The following procedure outlines the steps required to assemble the  
Supply Holder Frame and attach the frame to the B-852 printer in  
preparation for loading the media.  
2.3 Assembling the  
Accessories  
1. Assemble the Supply Holder Frame (L) and Supply Holder Frame (R)  
2.3.1 Assembling the Supply  
Holder Frame  
to the Supply Holder Base using the two M-4X6 Wing Bolts supplied,  
as shown below.  
Supply Holder Frame (L)  
NOTE:  
Make sure that the two small  
flanges at each end of the  
Supply Holder Base fit into  
the small rectangular holes at  
the bottom of the Supply  
Holder Frames before  
Supply Holder Frame (R)  
Wing Bolt  
tightening the Wing Bolts.  
Supply Holder Base  
Wing Bolt  
2. Attach the assembled Supply Holder Frame to the rear of the B-852  
printer by inserting the hooks of the Frame into the two slots in the  
rear of the printer as shown in the figure below.  
NOTE:  
After attaching the supply  
holder frame to the printer,  
make sure that it is assembled  
firmly.  
Hook  
E2- 3  
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2. PRINTER SETUP  
ENGLISH VERSION EO1-33028  
2.4 Connecting the Cables to Your Printer  
The following paragraphs outlines how to connect the cables from the  
B-852 printer to your host computer, and will also show how to make  
cable connections to other devices such as the KB-80-QM keyboard,  
etc. Depending on the application software you use to print labels,  
there are three possibilities for connecting the printer to your host  
computer. These are:  
2.4 Connecting the  
Cables to Your  
Printer  
•
A serial cable connection between the printer’s RS-232 serial  
connector and one of your host computer’s COM ports.  
(Refer to APPENDIX 3.)  
•
•
A parallel cable connection between the printer’s standard  
parallel connector and your host computer’s parallel port (LPT).  
A parallel cable connection between the printer’s optional PCL5  
interface connector and your host computer’s parallel port (LPT).  
The diagram below shows all the possible cable connections to the  
current version of the B-852 printer.  
5
2
4
3
1
c Parallel Interface Cable (Centronics)  
d Serial Interface Cable (RS-232C)  
e PCL5 Interface Cable (Option)  
f KB-80-QM Keyboard Interface Cable (Option)  
g Expansion I/O Interface Cable (Option)  
E2- 4  
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2. PRINTER SETUP  
ENGLISH VERSION EO1-33028  
2.5 Connecting the Power Cord  
2.5 Connecting the  
Power Cord  
1. Make sure that the printer power switch is in the off position.  
CAUTION!  
1. Make sure that the  
printer power switch is  
turned to the off position  
before connecting the  
power cord to prevent  
possible electric shock  
or damage to the printer.  
2. Use only the power cord  
supplied with the printer.  
Use of any other cord  
may cause electric  
Power Switch  
2. Connect the Power Cord to the printer as shown in the figure below.  
Power Connector  
shock or fire.  
3. Connect the power cord  
to a three-prong outlet  
only, with the third prong  
being a good ground  
(earth) connection.  
3. Plug the other end of the Power Cord into a grounded outlet as shown  
in the figure below.  
Power Cord  
E2- 5  
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2. PRINTER SETUP  
ENGLISH VERSION EO1-33028  
2.6 Turning the Printer ON/OFF  
When the printer is connected to your host computer it is good practice to  
turn the printer ON before turning on your host computer and turn OFF  
your host computer before turning off the printer.  
2.6 Turning the Printer  
ON/OFF  
1. To turn ON the printer power, press the power switch as shown in the  
2.6.1 Turning ON the Printer  
CAUTION!  
diagram below. Note that ( ) is the power ON side of the switch.  
Use the power switch to  
turn the printer On/Off.  
Plugging or unplugging  
the power cord to turn the  
printer On/Off may cause  
fire, an electric shock, or  
damage to the printer.  
Power Switch  
NOTE:  
2. Check that the ON LINE message appears in the LCD Message  
Display and that the ON LINE and POWER LED lights are  
illuminated.  
If an error message appears  
in the display instead of the  
ON LINE message or the  
ERROR LED lamp is  
illuminated, go to Chapter  
6.1, Error Messages.  
2.6.2 Turning OFF the Printer  
CAUTION!  
1. Before turning off the printer power switch verify that the ON LINE  
message appears in the LCD Message Display and that the ON LINE  
LED light is on and is not flashing.  
2. To turn OFF the printer power press the power switch as shown in the  
• Do not turn off the  
printer power while the  
media is being printed  
as this may cause a  
paper jam or damage to  
the printer.  
diagram below. Note that ({) is the power OFF side of the switch.  
• Do not turn off the  
printer power while the  
ON LINE light is blinking  
as this may cause  
damage to your  
Power Switch  
computer.  
E2- 6  
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2. PRINTER SETUP  
ENGLISH VERSION EO1-33028  
2.7 Loading the Media  
The following procedure will outline the steps required to install the  
media onto the Supply Holder Unit and adjust its position in the Supply  
Holder Frame at the rear of the B-852 printer. The procedure will then  
show the steps to properly load the media into the printer so that it feeds  
straight and true through the printer.  
2.7 Loading the Media  
The figure below shows the assembled Supply Holder Unit and the  
paragraphs that follow show the step-by-step procedures to disassemble  
the Supply Holder Unit, install the media onto the Supply Shaft, then  
reassembling the Supply Holder Unit so that the auto centering  
mechanism will automatically center the media on the Supply Shaft.  
2.7.1 Installing the Media  
onto the Supply Holder  
Unit  
Stopper  
Removable  
Supply Holder  
3
Narrow Slot  
2
Non-removable  
Supply Holder  
Wide Slot  
1
Green Supply Holder  
Locking Knob  
Supply Shaft  
Disassembling the Supply Holder Unit  
NOTES:  
1. Position the Supply Holder Unit as shown in the above diagram so  
1. The Non-removable  
Supply Holder is the one  
that slides in the wide slot  
while the Removable  
Supply Holder is the one  
that slides in the narrow  
slot.  
2. Do not turn the Supply  
Holder Locking Knob  
anti-clockwise too far, or  
it may come off the Supply  
Holder.  
that the Non-removable Supply Holder is at the right.  
2. Rotate the Green Supply Holder Locking Knob in the direction of  
arrow c (counterclockwise) to loosen the Removable Supply Holder.  
3. Slide the Removable Supply Holder in the direction of arrow d to  
remove it from the Supply Shaft.  
4. Rotate the green Supply Holder Locking Knob in the direction of  
arrow e (counterclockwise) to loosen the Non-removable Supply  
Holder.  
5. Slide the Non-removable Supply Holder all the way to the end of the  
Supply Shaft until it stops.  
E2- 7  
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2. PRINTER SETUP  
ENGLISH VERSION EO1-33028  
2.7 Loading the Media  
2.7.1 Installing the Media  
onto the Supply Holder  
Unit (Cont.)  
The diagram below, and the steps that follow, show the procedures for  
installing the Media onto the Supply Shaft and reassembling the Supply  
Holder Unit. Be sure to follow the step-by-step procedure exactly or the  
auto centering mechanism may not work properly.  
WARNING!  
If you turn the Removable  
Supply Holder side down  
after loading the media,  
the media may drop by  
weight. You might be  
injured by the dropped  
media.  
Removable  
Print Side  
4
Supply Holder  
Green Supply  
Holder Locking  
Knob  
1
3
2
CAUTION!  
Non-removable  
Supply Holder  
Slot  
Tab  
When installing the media  
roll, do not push on the  
Non-removable Supply  
Holder as this will result in  
the media roll not being  
properly centred.  
Supply Shaft  
Media Roll  
NOTES:  
1. This Supply Holder accepts  
four sizes of media core: 38  
mm, 40 mm, 42 mm and  
76.2 mm.. When using a  
media roll of 38 mm, 40 mm,  
or 42 mm, remove the  
Installing the Media and reassembling the Supply Holder  
1. Place the media roll onto the Supply Shaft with the media feeding  
from the bottom as shown in the diagram above. c  
spacers from the Supply  
Holders by pushing both  
hooks of the Spacer. Keep  
2. Align the tab of the Removable Supply Holder with the Slot in the  
Supply Shaft, then reinstall the Removable Supply Holder by sliding it  
onto the Supply Shaft as shown in the figure above.  
the removed Spacers safe.  
2
3. Holding the reassembled Supply Holder Unit in your right hand, apply  
pressure only to the reinstalled Removable Supply Holder to push it in  
the direction of arrow d, causing the auto centering mechanism to  
center the media on the Supply Shaft.  
Spacer  
1
1
4. Tighten the green Supply Holder Locking Knob for the Removable  
Supply Holder by turning it in the direction of arrow e.  
5. Tighten the green Supply Holder Locking Knob for the Non-  
Supply Holder  
removable Supply Holder by turning it in the direction of arrow f .  
2. Use only inside wound label  
stock. Outside wound label  
stock may not feed properly.  
Use outside wound label  
stock at your own risk.  
3. Do not over-tighten the  
green Supply Holder Locking  
Knob.  
E2- 8  
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2. PRINTER SETUP  
ENGLISH VERSION EO1-33028  
2.7 Loading the Media  
2.7.2 Installing the Supply  
Holder Unit onto the  
1. Insert the assembled Supply Holder Unit into the rear notches of the  
Supply Holder Frame as shown in the diagram below.  
Supply Holder Frame  
Brass Bushing  
NOTE:  
Make sure that the brass  
bushings of the Supply Shaft  
are seated into the notches so  
that the entire Supply Holder  
Unit rotates smoothly.  
Rear Notch  
CAUTION!  
The reassembled Supply  
Holder Unit and media roll  
may be quite heavy, so be  
careful not to pinch your  
fingers when installing the  
Supply Holder Unit onto the  
Supply Holder Frame.  
Supply Holder  
Frame  
Rear Notch  
2. Now feed the media from the bottom of the media roll into the media  
slot at the rear of the printer as shown.  
2.7.3 Loading Media into the  
Printer  
The following paragraphs outlines how to properly install the media into  
the printer from the Supply Holder Unit that has been installed in the  
previous steps.  
1. Raise the Top Cover as shown in the diagram below.  
Top Cover  
E2- 9  
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2. PRINTER SETUP  
ENGLISH VERSION EO1-33028  
2.7 Loading the Media  
2. Release the Print Head Block by pressing down on the Head Block  
Release Lever c as shown below.  
3. Raise the Print Head Block to its fully open position as shown by the  
arrow d in the above diagram.  
2.7.3 Loading Media into the  
Printer (Cont.)  
WARNING!  
• The Print Head may  
become hot. Do not  
touch the Print Head.  
• Risk of injuries. Do not  
touch moving parts.  
Disconnect the mains  
before maintenance of  
ribbon and media.  
Print Head Element  
Print Head Block  
2
1
CAUTION!  
Be careful not touch the  
Print Head Element when  
raising the Print Head  
Head Block  
Release Lever  
Block. Failure to do this  
may cause missing dots  
by static electricity or other  
print quality problems.  
4. Release the locking levers on the two paper guides as shown in the  
figure below.  
5. Grasp the right hand Paper Guide and move it to the right to open the  
Paper Guides wide enough to accept the media.  
6. Feed the media between the two guides.  
7. Feed the paper under the Upper Sensor Ass’y and pull the paper until  
it extends past the Platen. (until it extends past the cutter outlet when  
the optional cutter is attached.)  
8. Grasp the right Paper Guide and move it to the left to close both Paper  
Guides and automatically center the media.  
9. Press the Paper Guide Locking Levers to lock the Paper Guides in  
place.  
Paper Guide  
Lock  
Upper Sensor  
Ass’y  
Free  
Paper Guide  
Paper Guide  
Locking Lever  
Platen  
E2-10  
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2. PRINTER SETUP  
ENGLISH VERSION EO1-33028  
2.7 Loading the Media  
10. After loading the media, don’t forget to move the Supply Holder  
2.7.3 Loading Media into the  
Printer (Cont.)  
Unit to the forward notch of the Supply Roll Frame as shown below.  
11. If you are using labels or thick tag paper, then it may be necessary to  
increase the head pressure by lowering the Head Pressure Adjust  
Lever in the figure below.  
NOTE:  
The head pressure increases  
when the Head Pressure Adjust  
Lever is lowered. When using  
labels or thick tag paper, lower  
the Head Pressure Adjust  
Lever. If the print tone is light,  
lower the Head Pressure  
Head Pressure  
Adjust Lever  
Adjust Lever even when using  
thin tag paper.  
WARNING!  
The Top Cover can be  
opened during the  
operation for control  
purposes only. It should  
be closed during normal  
operation.  
Head Pressure Adjust Lever Position  
UP:  
Thin tag paper  
DOWN: Label or Thick tag paper  
E2-11  
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2. PRINTER SETUP  
ENGLISH VERSION EO1-33028  
2.8 Setting Sensor Positions  
2.8 Setting Sensor  
Positions  
After loading the media, as outlined in the previous paragraphs, it will  
usually be necessary to set the Media Sensors used to detect the print start  
position for label or tag printing.  
1. With the Print Head Block raised as described in section 2.7.3, pass  
2.8.1 Setting the Feed Gap  
Sensor  
the labels under the Upper Sensor Ass’y as shown in the figure below.  
2. Rotate the Green Sensor Adjust Gear to move the Sensor Ass’y to the  
left or right to center the arrow ( ↑ ) over the label.  
3. With the sensor set to the center of the labels, it will be guaranteed to  
detect the gap between labels even if the labels are round.  
Green Sensor  
Adjust Gear  
Upper Sensor Ass’y  
2.8.2 Setting the Black Mark  
Sensor  
1. If the Black Mark is printed on the top of the tag media then simply  
rotate the Green Sensor Adjust Gear to move the Sensor Ass’y so that  
the Black Mark Indicator ( ) is directly in line with the Black Mark  
on the top of the paper.  
2. If the Black Mark is printed on the bottom of the tag media then fold  
the media back to be able to see the Black Mark and its relationship to  
the Sensor Ass’y as shown in the figure below.  
Green Sensor  
Adjust Gear  
Upper Sensor Ass’y  
E2-12  
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2. PRINTER SETUP  
ENGLISH VERSION EO1-33028  
2.9 Loading the Ribbon  
1. Raise the Top Cover and release and raise the Print Head Block as  
2.9 Loading the Ribbon  
described in section 2.7.3, steps 1 and 2.  
2. Hold the Ribbon Supply Roll in your left hand and the Ribbon Take  
WARNING!  
up Roll in your right hand.  
• The Print Head may  
become hot. Do not  
touch the Print Head.  
• The Top Cover can be  
opened during the  
3. Install the Ribbon Supply Roll into the Print Head Block as shown in  
the figure below and described in the following paragraphs.  
4. Step 1, engage the end of the Ribbon Supply Roll Core to the Ribbon  
Core Guide c and push to compress the Ribbon Spring.  
operation for control  
purposes only. It should  
be closed during normal  
operation.  
• Risk of injuries. Do not  
touch moving parts.  
Disconnect the mains  
before maintenance of  
ribbon and media.  
5. Step 2, engage the opposite end of the Ribbon Supply Roll Core to the  
Green Ribbon Winding Core d releasing pressure to relax the  
Ribbon Spring.  
6. Rotate the Green Ribbon Winding Core to lock the Ribbon Supply  
Roll into position. e  
Ribbon Take-up Roll  
Green Ribbon Winding Core  
Ribbon Core Guide  
Ribbon Spring  
STEP 1  
3
STEP2  
1
2
Ribbon Supply Roll  
7. Repeat steps 4 through 6 with the Ribbon Take up Roll, locking it in  
place also.  
NOTE:  
8. Take up any slack in the ribbon by rotating the green Core Winding  
Be sure to remove any slack in  
the ribbon. Printing with a  
wrinkled ribbon will lower the  
print quality  
Gear on the take up in the direction of arrow c.  
9. Close the Print Head Block and lock it in place by pressing at  
locations d and e in the figure below.  
3
Green Ribbon  
Winding Core  
1
2
E2-13  
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2. PRINTER SETUP  
ENGLISH VERSION EO1-33028  
2.10 Inserting the Optional PCMCIA Cards  
When the optional PCMCIA interface board is installed into the B-852  
printer, there will be two PCMCIA slots available as shown in the figure  
below. This allows for the use of Flash Memory Type Cards or I/O type  
Cards such as LAN Cards. The following paragraphs outline how to  
insert PCMCIA cards.  
2.10 Inserting the  
Optional PCMCIA  
Cards  
CAUTION!  
1. Make sure that the printer’s power switch is in the OFF position.  
1. To protect PC cards,  
discharge static  
2. Hold the PCMCIA Card so that the model name printed side faces  
right. Insert the card into the proper slot until the Eject Button pops  
out.  
electricity from your body  
by touching the metal  
cabinet of the printer  
before touching the card.  
2. Before inserting or  
removing a PCMCIA  
card make sure that the  
printer’s power is turned  
off.  
3. Be sure to protect  
PCMCIA Cards when not  
in use by putting them  
into their protective  
covers.  
Slot 0:  
(Memory type cards only)  
Slot 1:  
(I/O type cards such as  
LAN cards)  
4. Do not subject the card  
to any shocks or  
excessive force nor  
expose the card to  
extremes in temperature  
or humidity  
Eject Button  
Model Name Printed Side  
5. The card may be  
inserted into the slot  
halfway even in the  
wrong orientation.  
However, the slot is  
safety designed so that  
the card will not be  
connected to the  
3. The following PCMCIA cards can be used.  
Type  
Maker  
Description  
A card conforming to  
the PC card ATA  
standard  
Remarks  
----------  
San Disk  
Hitachi  
ATA Card  
Install into the slot  
(1) only. (This card  
installed into the slot  
(0) will not work.)  
Ether Link III  
3C589D PC card  
LAN Card  
3 COM  
Maxell  
connector pins.  
Flash  
Memory  
Card (4 MB)  
CC  
DC  
EF-4M-TB  
EF-4M-TB  
----------  
E2-14  
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2. PRINTER SETUP  
ENGLISH VERSION EO1-33028  
2.11 Test Print  
The following test procedure allows you to perform a print test to verify  
that the printer is operating correctly. During the running of this test, the  
printer will first issue a blank label to allow the sensors to detect the  
Black Mark or Label Gap. Then it will print five labels of slanted lines  
followed by five labels of sample bar codes and finish by printing five  
labels containing characters of various sizes.  
2.11 Test Print  
• Issue count = 5 of each kind of label  
• Print method = Thermal Transfer (ribbon required)  
• Print speed = 4” per second  
• Sensor = Transmissive (Feed Gap Sensor) or Reflective (Black  
Mark sensor).  
• Type of print = Batch (No cut)  
• Print Length = 76 mm  
The following paragraphs guide you through the diagnostic procedure for  
test label printing. Please follow the step-by-step procedures exactly for  
best results.  
1. Use label stock for the test print. For best results, use labels that are  
76 mm or longer in length.  
2. Press and hold the [FEED] and [PAUSE] keys while turning on the  
printer power switch. The LCD Message Display will show the  
following message.  
ꢀꢁ!',$*ꢂꢃꢃꢃꢃꢁꢂꢄ$ꢃ  
3. Press the [FEED] key three times to advance to the test print mode as  
indicated by the following message in the LCD Message Display.  
ꢀꢅ!7(67ꢃ35,17ꢃ  
4. Press the [PAUSE] key and the LCD Message Display will display  
the following message.  
35,17ꢃ&21',7,21ꢃ  
5. Press the [RESTART] key and the LCD Message Display will change  
to show the following message.  
$872ꢃ35,17ꢃꢆ5()/ꢇꢃ  
6. When the media loaded is:  
Tag paper utilizing the Black Mark Sensor (Reflective Sensor)  
→ Continue on to the next step 7.  
Labels utilizing the Feed Gap Sensor (Transmissive Sensor)  
→ Press the [RESTART] key again, and proceed to step 10.  
7. Press the [PAUSE] key and the printer will issue one blank label and  
will then print five labels of slant lines and the LCD Message Display  
will continue to display the following message.  
$872ꢃ35,17ꢃꢆ5()/ꢇꢃ  
E2-15  
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2. PRINTER SETUP  
ENGLISH VERSION EO1-33028  
2.11 Test Print  
8. Press the [PAUSE] key again and the printer will now print five  
labels of sample bar codes lines and the LCD Message Display will  
continue to display the following message.  
2.11 Test Print (Cont.)  
NOTE:  
If an error occurs during the  
print test the printer will  
display an error message and  
stop printing. Refer to  
Chapter 6.1 for definition of  
error messages.  
$872ꢃ35,17ꢃꢆ5()/ꢇꢃ  
9. Press the [PAUSE] key again and the printer will now print five  
labels of characters of various sizes and the LCD Message Display  
will return to showing the test print start message as shown below.  
ꢀꢅ!7(67ꢃ35,17ꢃ  
The error may be cleared by  
pressing the [PAUSE] key but  
the test print will not be  
resumed and the LCD message  
display will return to showing:  
10. Upon pressing the [RESTART] key for the second time in step 6,  
the LCD Message Display will change to that shown below.  
$872ꢃ35,17ꢃꢆ75$1ꢇꢃ  
<1> DIAG. V1.0A  
11. Press the [PAUSE] key and the printer will issue one blank label  
and will then print five labels of slant lines and the LCD Message  
Display will continue to display the following message.  
NOTE:  
When the [PAUSE] key is  
pressed in Step 10, the printer  
will enter each print pattern  
detailed on the setting menu  
mode. To exit, press the  
[FEED] and [RESTART] keys  
at the same time.  
$872ꢃ35,17ꢃꢆ75$1ꢇꢃ  
12. Press the [PAUSE] key again and the printer will now print five  
labels of sample bar codes lines and the LCD Message Display will  
continue to display the following message.  
$872ꢃ35,17ꢃꢆ75$1ꢇꢃ  
13. Press the [PAUSE] key again and the printer will now print five  
labels of characters of various sizes and the LCD Message Display  
will return to showing the test print start message as shown below.  
ꢀꢅ!7(67ꢃ35,17ꢃ  
14. If necessary, the print test may now be repeated from step 4.  
E2-16  
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2. PRINTER SETUP  
ENGLISH VERSION EO1-33028  
2.11 Test Print  
15. When you have finished performing the test print operation, turn the  
printer’s power OFF then back to ON and check that the LCD  
Message Display shows ON LINE and that the ON LINE and  
POWER LED lights are illuminated.  
2.11 Test Print (Cont.)  
Example of the slant line test print label.  
NOTE:  
The five printed labels of bar  
codes and the five printed  
labels of characters will be  
76mm in length regardless of  
the actual size of the labels  
installed. However the slant  
line printed labels will be the  
same size as the installed  
labels.  
Example of the bar code test print label.  
Example of the character test print label.  
E2-17  
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3. PRINTER OPERATION  
ENGLISH VERSION EO1-33028  
3.1 Overview  
3. PRINTER OPERATION  
This section will provide a functional overview of how the printer  
receives print data from your host computer and how it will operate in the  
various operating modes  
Labels will be created on the host Computer connected to your printer,  
using either a commercially available label creation program or using the  
TEC Command Program Language. Or if the optional PCL5 Interface  
Board has been installed, the printer will be able to print from any  
software using the HP-PCL5 Printer Command Language. The label  
information sent from your host computer will consist of a series of  
commands that inform the printer of the labels size, layout, orientation,  
and number of copies to print and will also contain the print data  
including scaleable text, graphics, and bar codes. The printer electronics  
will decode the commands and manipulate the data to create a bit graphic  
image of the label that will be stored in the printer’s memory. The printer  
electronics will then transfer the image as a series of dots, one line at a  
time, to the thermal print head.  
3.1 Overview  
NOTES:  
1. Label design software  
package may require  
Windows Driver. If so,  
please obtain the Driver  
from the Web Site with the  
following URL:  
http://barcode.toshibatec.  
co.jp  
There are numerous label design software packages commercially  
available to operate with your PC and this printer, so please refer to the  
instructions included with the software you purchase. However, if you  
wish to create your own custom label programs you can do so using  
TEC’s Command Language Program provided in TEC’s External  
Equipment Interface Manual.  
2. For the details of External  
Equipment Interface  
Manual, please contact  
your nearest TEC service  
representative.  
The thermal print head consists of a line of 2560 thermal elements with  
each element shaped like a tiny dot. The dot line is 216.8 mm (8.5  
inches) in length resulting in a dot density of 300 DPI. As the paper is  
advanced through the printer by the paper feed mechanism, the thermal  
head continuously prints the image as a series of dot lines at a resolution  
of 300 dots per inch, horizontally and vertically.  
Precision feeding and back feeding of the label or tag stock is  
accomplished through the use of specialised stepping motors and photo-  
sensors. The Feed Gap Sensor or the Black Mark Sensor tells the printer  
electronics when the label or tag stock is properly positioned under the  
head for printing.  
1.  
Tear Off Mode – In this operation mode, when the media has  
stopped feeding after printing, the label should be in a position that  
the operator can simply pull the media downward against the Tear  
Off Bar to tear off the printed label.  
3.2 Operating Modes  
E3- 1  
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3. PRINTER OPERATION  
ENGLISH VERSION EO1-33028  
3.2 Operating Modes  
2. Continuous (or batch) mode – In this mode, the labels will be  
continuously printed and fed until the number of labels specified in  
the label issue command has been printed. After the last label of the  
series has been printed the labels can be torn free from the supply  
roll in a similar manner as described in the tear off mode above.  
3.2 Operating Modes  
(cont.)  
3. Cut Mode - In the cut mode, as each label is printed it is fed forward  
to the Cutter Mechanism where the swing cutter mechanism will  
precisely cut the label off from the supply roll. The feed mechanism  
will then backfeed the label or tag stock until it is properly  
positioned under the Print Head to print the next label in series. The  
issue command sent to the printer from the Host can inform the  
printer to cut each label or tag after each has been printed or to  
perform the cut only after a certain number of labels or tags have  
been printed and issued.  
CAUTION!  
• Be sure to cut the  
backing paper of label.  
Cutting labels will  
cause the glue to stick  
to the cutter, which  
may affect the cutter  
quality and shorten the  
cutter life.  
• Use of tag paper when  
the thickness exceeds  
the specified value  
may affect the cutter  
life.  
NOTE:  
Cut mode is available only when  
the optional cutter module (B-  
7208-QM) is installed.  
E3- 2  
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4. ON LINE MODE  
ENGLISH VERSION EO1-33028  
4.1 Operation Panel  
4. ON LINE MODE  
This chapter describes usage and purpose of the keys on the Operation  
Panel in On Line Mode.  
When the printer is in On Line Mode and connected to a host computer,  
normal operation of printing images on labels or tags can be  
accomplished.  
4.1 Operation Panel  
•
The figure below illustrates the Operation Panel and key functions.  
LCD Message Display  
ON LINE LED (Green)  
ERROR LED (Red)  
[PAUSE]  
POWER LED  
(Green)  
POWER  
ON LINE  
ERROR  
[RESTART]  
key  
key  
[FEED]  
key  
FEED  
RESTART  
PAUSE  
The LCD Message Display shows messages in alphanumeric characters  
and symbols to indicate the printer’s status. Up to 16 characters can be  
displayed on one line.  
There are three LED lights on the Operation Panel.  
LED  
Illuminates when…  
The printer is turned on.  
The printer is ready to  
print.  
Flashes when…  
-----  
POWER  
ON LINE  
The printer is  
communicating with  
your computer.  
-----  
ERROR  
Any error occurs with  
the printer.  
There are three keys on the Operation Panel.  
NOTE:  
PAUSE  
RESTART  
FEED  
Used to stop printing temporarily.  
Used to restart printing.  
Use the [RESTART] key to  
resume printing after a pause  
condition, or after clearing an  
error.  
Used to feed the media.  
E4- 1  
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4. ON LINE MODE  
ENGLISH VERSION EO1-33028  
4.2 Operation  
When the printer is turned on, the “ON LINE” message appears on the  
LCD Message Display. It is shown during standby or normal printing.  
4.2 Operation  
1. The printer is turned on, standing by, or printing.  
21ꢀ/,1(ꢀ  
2. If any error occurs during printing, an error message appears. The  
printer stops printing automatically. (The number on the right column  
shows the number of unprinted media.)  
12ꢀ3$3(5ꢀꢀꢀꢀꢀꢁꢂꢃ  
3. To clear the error, press the [RESTART] key. The printer resumes  
printing.  
21ꢀ/,1(ꢀ  
4. If the [PAUSE] key is pressed during printing, the printer stops  
printing temporarily. (The number on the right column shows the  
number of unprinted media.)  
3$86(ꢀ ꢀꢀꢀꢀꢀꢀꢀꢃꢂꢀ  
5. When the [RESTART] key is pressed, the printer resumes printing.  
21ꢀ/,1(ꢀ  
Reset operation clears the print data sent to the printer from the computer,  
and returns the printer to an idle condition.  
4.3 Reset  
1. The printer is turned on, standing by, or printing.  
21ꢀ/,1(ꢀ  
2. To stop printing, or clear the data sent from the computer, press the  
[PAUSE] key. The printer stops printing.  
3$86(ꢀ ꢃꢂꢀ  
NOTE:  
3. Press and hold the [RESTART] key for 3 seconds or longer.  
If the [RESTART] key is held  
for less than 3 seconds when the  
printer is in an error or pause  
state, the printer restarts  
printing. However, when a  
communication error or  
command error occurs, the  
printer returns to an idle  
condition.  
ꢄꢁ!5(6(7ꢀ  
4. Press the [PAUSE] key. The data sent from the computer will be  
cleared, and the printer returns to an idle condition.  
21ꢀ/,1(ꢀ  
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4. ON LINE MODE  
ENGLISH VERSION EO1-33028  
4.4 Dump Mode  
In Dump mode, any characters sent from the host computer will be  
printed. Received characters are expressed in hexadecimal values. This  
allows the user to verify programming commands and debug the  
program.  
4.4 Dump Mode  
1. The printer is turned on, standing by, or printing.  
21ꢀ/,1(ꢀ  
2. Press the [PAUSE] key.  
3$86(ꢀ ꢀꢀꢀꢀꢀꢀꢀꢃꢂꢀ  
3. During the Pause state, press and hold the [RESTART] key for 3  
seconds or more. The display shows “<1> RESET”.  
ꢄꢁ!5(6(7ꢀ  
CAUTION!  
Please do not select  
4. Press the [FEED] key. The display shows “<2>PARAMETER SET”.  
<2>PARAMETER SET and  
<3>ADJUST SET modes.  
They are selectable,  
ꢄꢂ!3$5$0(7(5ꢀ6(7ꢀ  
however, the printer may  
malfunction if the values are  
not set correctly. For  
5. Press the [FEED] key. The display shows “<3>ADJUST SET”.  
ꢄꢅ!$'-867ꢀ6(7ꢀ  
details, please refer to your  
nearest TOSHIBA TEC  
service representative.  
6. Press the [FEED] key. The display shows “<4>DUMP MODE”.  
Press the [PAUSE] key to enter the Dump Mode.  
ꢄꢇ!'803ꢀ02'(ꢀ  
7. Select the receive buffer to be dumped with the [FEED] or  
[RESTART] key  
%8))(5ꢀꢀꢀ56ꢆꢂꢅꢂ&ꢀ  
• RS-232C: RS-232C Receive Buffer  
• CENTRO: Centronics Receive Buffer  
• NETWORK: Network Interface Receive Buffer  
[RESTART]  
[FEED]  
NOTE:  
If an error occurs during the  
receive buffer dump, the display  
will show an error message and  
the printer will stop printing.  
Clear the error by pressing the  
[PAUSE] key and the display  
will return to “<4>DUMP  
MODE”. Printing will not  
restart automatically.  
8. Press the [PAUSE] key to start printing. The printer prints the data in  
the selected receive buffer.  
12:ꢀ35,17,1*ꢈꢈꢈꢀ  
9. After completing the printing, the display returns to “<4>DUMP  
MODE”.  
ꢄꢇ!'803ꢀ02'(ꢀ  
10. Reset the printer by turning the power off and on. The display  
shows “ON LINE”.  
21ꢀ/,1(ꢀ  
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4. ON LINE MODE  
ENGLISH VERSION EO1-33028  
4.4 Dump Mode  
The data in the receive buffer is printed as follows:  
4.4 Dump Mode (Cont.)  
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Feed direction  
Print Conditions  
• Printing width: 4.2 inches  
• Sensor selection: None  
• Print speed: 4”/sec.  
• Printing mode: Depends on the selection in use.  
• 16 bytes/line  
Receive buffer size  
RS-232C:  
Centronics:  
10K bytes (427 lines)  
10K bytes (427 lines)  
Network Interface: 8K bytes (342 lines)  
E4- 4  
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5. MAINTENANCE  
ENGLISH VERSION EO1-33028  
5.1 Cleaning  
5. MAINTENANCE  
This chapter describes how to perform normal maintenance.  
To maintain the printer performance and quality print, please clean the  
printer regularly, or whenever media or ribbon is replaced.  
WARNING!  
• Be sure to disconnect the  
Power Cord before  
performing maintenance.  
Failure to do this may  
cause an electric shock.  
•To avoid injury, be careful  
not to pinch or jam your  
fingers while opening or  
closing the cover and Print  
Head Block.  
• The Print Head may  
become hot. Do not touch  
the Print Head.  
• Do not pour water directly  
onto the printer.  
5.1 Cleaning  
The following sections describe periodic cleaning of the unit.  
1.  
2.  
3.  
4.  
Turn off the printer. Open the Top Cover.  
Press the Head Block Release Lever to release the Print Head Block.  
Raise the Print Head Block and remove the ribbon.  
5.1.1 Print Head/Platen/  
Sensors  
Clean the Print Head Element with the supplied Print Head Cleaner.  
CAUTION!  
Print Head Cleaner  
(P/No.: 24089500013)  
• Do not allow any hard  
objects to touch the print  
head or platen, as this  
may cause damage to  
them.  
Print Head Element  
Print Head  
• Do not use any volatile  
solvent including thinner  
and benzene, as this may  
cause discoloration to the  
cover, print failure, or  
breakdown of the printer.  
• Do not touch the print  
head element with bare  
hands, as static may  
damage the print head.  
• Be sure to use the print  
head cleaner enclosed  
with this printer. Failure  
to do this may shorten  
the print head life.  
5.  
6.  
Hold the Sensor Lift Tab and lift the Upper Sensor Ass’y.  
Wipe the Feed Gap Sensor and Black Mark Sensor with a dry soft  
cloth.  
Wipe the Platen with a soft cloth slightly moistened with ethyl  
alcohol.  
7.  
Sensor Lift Tab  
NOTE:  
Platen  
Please purchase the Print  
Head Cleaner from the  
authorised TOSHIBA TEC  
service representative.  
Feed Gap Sensor and  
Black Mark Sensor  
E5- 1  
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5. MAINTENANCE  
ENGLISH VERSION EO1-33028  
5.2 Care/Handling of the Media and Ribbon  
Wipe the Cover and Front Panel with a dry soft cloth. Wipe off dirt with  
a soft cloth slightly moistened with water.  
5.1.2 Covers and Panels  
CAUTION!  
Do not use any volatile  
solvent including thinner and  
benzene, as this may cause  
discoloration or distortion of  
the cover.  
1. Remove the Plastic Head Screw and to detach the Cutter Cover.  
2. Remove the jammed paper and trash, if any.  
3. Clean the Cutter Blade with a dry cloth.  
5.1.3 Optional Cutter Module  
WARNING!  
1. Be sure to turn the power  
off before cleaning the  
Cutter Module.  
Fixed Cutter  
2. The Cutter is sharp, so  
care should be taken not  
to injure yourself when  
cleaning.  
Swing Cutter  
Cutter Unit  
Plastic Head  
Screw  
Plastic Head  
Screw  
Cutter Cover  
• Do not store the media and ribbon for longer than the manufacturer’s  
5.2 Care/Handling of the  
Media and Ribbon  
recommended shelf life.  
• Store media rolls on the flat end. Do not store them on the curved  
sides as this might flatten that side causing erratic media advance and  
poor print quality.  
CAUTION!  
Be sure to read carefully  
and understand the Supply  
Manual. Use only media  
and ribbons which meet  
specified requirements. Use  
of non-specified media and  
ribbons may shorten the  
head life and result in  
problems with bar code  
readability or print quality.  
All media and ribbons  
should be handled with care  
to avoid any damage to the  
media, ribbons or printer.  
Read the guideline in this  
section carefully.  
• Store the media in plastic bags and always reseal after opening.  
Unprotected media can get dirty and the extra abrasion from the dust  
and dirt particles will shorten the print head life.  
• Store the media and ribbon in a cool, dry place. Avoid areas where  
they would be exposed to direct sunlight, high temperature, high  
humidity, dust or gas.  
• The thermal paper used for direct thermal printing must not have  
specifications which exceed Na+ 800 ppm, K+ 250 ppm and Cl- 500  
ppm.  
• Some ink used on pre-printed media may contain ingredients which  
shorten the print head’s product life. Do not use labels pre-printed  
with ink which contain hard substances such as carbonic calcium  
(CaCO3) and kaolin (Al2O3, 2SiO2, 2H2O).  
For further information, please contact your local distributor or your  
media and ribbon manufacturers.  
E5- 2  
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6. TROUBLESHOOTING  
ENGLISH VERSION EO1-33028  
6.1 Error Messages  
6. TROUBLESHOOTING  
This chapter lists the error messages and possible problems and their solutions.  
WARNING!  
If a problem cannot be solved by taking actions described in this chapter, do not attempt to repair the  
printer. Turn off and unplug the printer. Then contact an authorised TOSHIBA TEC service  
representative for assistance.  
6.1 Error Messages  
NOTES:  
• If an error is not cleared by pressing the [RESTART] key, turn the printer off and then on.  
• After the printer is turned off, all print data in the printer is cleared.  
• “****” indicates the number of unprinted media. Up to 9999 (in pieces).  
Error Messages  
HEAD OPEN  
Problems/Causes  
The print head block is opened in Online Close the print head block. Then press  
[RESTART]  
Solutions  
Mode.  
the  
key.  
HEAD OPEN ****  
COMMS ERROR  
Feed or printing has been attempted with Close the print head block. Then press  
[RESTART]  
key.  
the Print Head Block open.  
the  
A communication error has occurred.  
Make sure the interface cable is firmly  
connected to the computer, and the  
computer is turned on.  
PAPER JAM ****  
1.The media is jammed at the media  
path. The media is not fed smoothly.  
1. Remove the jammed media, and clean  
the Platen. Then reload the media  
properly. Finally press the  
[RESTART]  
key.  
2. A wrong media sensor is selected for  
the media being loaded.  
2. Turn the printer off and then on. Then  
select the media sensor supporting the  
media being loaded. Finally resend  
the print job.  
3. The Black Mark Sensor is not aligned 3. Adjust the sensor position. Then press  
[RESTART]  
key.  
to the Black Mark on the media.  
4. Size of the loaded media is not  
consistent with the programmed size.  
the  
4. Turn the printer off and then on.  
Replace the loaded media with one  
which matches the programmed size,  
or select a programmed size that  
matches the loaded media. Finally  
resend the print job.  
5. The Feed Gap Sensor cannot  
distinguish the print area from a label  
gap.  
5. Refer to Section 6.4 to set the  
threshold. If this does not solve the  
problem, turn off the printer, and call  
an authorised service representative.  
Remove the jammed media. Then press  
CUTTER ERROR ****  
(Only when the Cutter  
Module is installed on  
the printer.)  
The media is jammed in the Cutter.  
[RESTART]  
solve the problem, turn off the printer, and  
call an authorised service representative.  
the  
key. If this does not  
E6- 1  
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6. TROUBLESHOOTING  
ENGLISH VERSION EO1-33028  
6.2 Possible Problems  
6.1 Error Messages (Cont.)  
Error Messages  
Problems/Cause  
Solutions  
NO PAPER ****  
1. The media has run out.  
1. Load new media. Then press the  
[RESTART] key.  
2. The media is not loaded properly.  
2. Load the media properly. Then press  
the [RESTART] key.  
3. The media is slack.  
1. The ribbon is not fed properly.  
3. Take up any slack in the media.  
1. Remove the ribbon, and check the  
status of the ribbon. Replace the  
ribbon, if necessary. If the problem is  
not solved, turn off the printer, and  
call an authorised service  
RIBBON ERROR ****  
representative.  
2. The ribbon has run out.  
The print head is overheated.  
2. Load a new ribbon. Then press the  
[RESTART] key.  
Turn off the printer, and allow it to cool  
down (about 3 minutes). If this does not  
solve the problem, call an authorised  
service representative.  
EXCESS HEAD TEMP  
HEAD ERROR  
There is a problem with the Print Head.  
Replace the Print Head. Then press the  
[RESTART] key.  
Other error messages  
Hardware or software problems may  
have occurred.  
Turn the printer off and then on. If this  
does not solve the problem, turn off the  
printer again, and call a TOSHIBA TEC  
authorised service representative.  
6.2 Possible Problems  
This section describes problems that may occur when using the printer, and their causes and solutions.  
Possible Problems  
The printer will not  
turn on.  
Causes  
Solutions  
1. Plug in the Power Cord.  
2. Make sure that the power is supplied  
using another electric appliance.  
3. Check the fuse or breaker.  
1. The Power Cord is disconnected.  
2. The AC outlet is not functioning  
correctly.  
3. The fuse has blown, or the circuit  
breaker has tripped.  
The media is not fed.  
1. The media is not loaded properly.  
2. The printer is in an error condition.  
1. Load the media properly.  
2. Solve the error in the Message  
Display. (See Section 6.1 for more  
detail.)  
Nothing is printed on  
the media.  
1. The media is not loaded properly.  
2. The ribbon is not loaded properly.  
3. A print head is not installed properly.  
1. Load the media properly.  
2. Load the ribbon properly.  
3. Install the Print Head properly. Close  
the Print Head Block.  
4. The ribbon and media are not  
matched.  
4. Select an appropriate ribbon for the  
media type being used.  
The printed image is  
blurred.  
1. The ribbon and media are not  
matched.  
1. Select an appropriate ribbon for the  
media type being used.  
2. The Print Head is not clean.  
2. Clean the print head using the supplied  
Print Head Cleaner.  
The Cutter does not  
cut.  
1. The media is jammed in the Cutter.  
2. The Cutter Blade is dirty.  
1. Remove the jammed paper.  
2. Clean the Cutter Blade.  
E6- 2  
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6. TROUBLESHOOTING  
ENGLISH VERSION EO1-33028  
6.3 Removing Jammed Media  
This section describes in detail how to remove jammed media from the  
printer.  
6.3 Removing Jammed  
Media  
Remove the jammed media from under the Upper Sensor Ass’y as  
follows:  
CAUTION!  
Do not scratch the Print  
Head or Platen using a  
sharp instrument, as this  
may cause media feed  
failure or damage to the  
printer.  
1. Open the Top Cover.  
2. Push the Head Block Release Lever to release and raise the Print  
Head Block.  
3. Lift the Upper Sensor Ass’y, and remove the jammed media.  
Upper Sensor  
Ass’y  
4. Clean the Platen and sensors as described in Section 5.1.1 .  
NOTE:  
5. Media jams in the Cutter Module can be caused by wear or residual  
glue from label stock on the Cutter Blade. Do not use non-specified  
media with the Cutter.  
If you get frequent jams in the  
Cutter, contact a TOSHIBA  
TEC authorised service  
representative.  
E6- 3  
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6. TROUBLESHOOTING  
ENGLISH VERSION EO1-33028  
6.4 Threshold Setting  
To maintain a constant print position the printer uses the Transmissive  
Sensor to detect the gap between labels by measuring the amount of  
light passing through the media. When the media is pre-printed, the  
darker (or more dense) inks can interfere with this process causing  
paper jam errors. To get around this problem a minimum threshold can  
be set for the sensor in the following way.  
6.4 Threshold Setting  
NOTES:  
1. If the [PAUSE] key is  
released within 3 seconds  
whilst in pause state,  
paper will not feed.  
„ꢀThreshold setting procedure  
2. Failure to feed more than  
1.5 labels may result in an  
incorrect threshold  
1. Turn the power ON. The printer is in stand by mode.  
21ꢀ/,1(ꢀ  
setting.  
3. While the Print Head  
Block is raised, the  
2. Load a media roll.  
3. Press the [PAUSE] key.  
[PAUSE] key does not  
work.  
3$86(ꢀ  
4. Errors such as paper end  
and cutter error are not  
detected during paper  
feed.  
5. Selecting the Transmissive  
Sensor(for pre-printed  
labels) within software  
commands allows the  
printer to detect the  
4. The printer enters the pause mode.  
5. Press and hold the [PAUSE] key for at least 3 seconds in the pause  
state.  
75$160,66,9(ꢀ  
6. The sensor type is displayed.  
7. To select the Reflective Sensor (Black Mark Sensor), press the  
[FEED] key.  
proper print start position  
correctly even when using  
pre-printed labels.  
5()/(&7,9(ꢀ  
6. If the printer continued to  
print out of position after  
setting the threshold,  
adjust the Feed Gap  
Sensor in the system  
mode. Reset the threshold  
again. Make sure that the  
Transmissive Sensor (for  
pre-printed labels) is  
selected in the feed and  
issue commands.  
8. To select the Transmissive Sensor (Feed Gap Sensor), press the  
[FEED] key again.  
75$160,66,9(ꢀ  
9. Press and hold the [PAUSE] key until more than 1.5 labels (tags)  
have been advanced.  
The media is advanced until the [PAUSE] key is released.  
(Threshold setting is completed by this operation.)  
3$86(ꢀ  
10. Press the [RESTART] key.  
21ꢀ/,1(ꢀ  
11. The printer is in stand-by.  
12. Send an issue command from the PC to the printer.  
21ꢀ/,1(ꢀ  
E6- 4  
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APPENDIX 1 SPECIFICATIONS  
ENGLISH VERSION EO1-33028  
A1.1 Printer  
APPENDIX 1 SPECIFICATIONS  
Appendix 1 describes the printer specifications and supplies for use on the B-852 printer.  
A1.1 Printer  
The following is the printer specifications.  
Model  
B-852-TS12-QP  
Item  
Supply voltage  
AC220 – 240V, 50 Hz  
Power consumption  
1.1 A, 217 W maximum during a print job  
0.1 A, 20 W maximum during standby  
40°F to 104°F (5°C to 40°C)  
25% to 85% RH (no condensation)  
300 dpi (11.8 dots/mm)  
Operating temperature range  
Relative humidity  
Resolution  
Printing method  
Printing speed  
Thermal transfer or Thermal direct  
2 inches/sec. (50.8 mm/sec.)  
4 inches/sec. (101.6 mm/sec.)  
Available media width (including  
backing paper)  
3.9 inches to 9.5 inches (100 mm to 242 mm)  
Effective print width (max.)  
Issue mode  
8.5” (216.8 mm)  
Batch  
Cut (Cut mode is enabled only when the optional cutter module is  
installed.)  
LCD Message display  
16 characters/line  
Dimension (W × D × H)  
15.2” × 7.1”* × 9.6” (385 mm × 181 mm* × 243 mm)  
*: Depth is 16.8” (427 mm) when the supply holder is installed.  
34.4 lb (15.6 kg) (Media and ribbon are not included.)  
JAN8, JAN13, EAN8, EAN8+2 digits, EAN8+5 digits,  
EAN13, EAN13+2 digits, EAN13+5 digits UPC-E, UPC-E+2 digits,  
UPC-E+5 digits, UPC-A, UPC-A+2 digits, UPC-A+5 digits MSI, ITF,  
NW-7, CODE39, CODE93, CODE128 EAN128, Industrial 2 to 5,  
Customer Bar Code, POSTNET, KIX CODE, RM4SCC (ROYAL  
MAIL 4STATE CUSTOMER CODE)  
Weight  
Available bar code types  
Available two-dimensional code  
Available bar font  
Data Matrix, PDF417, QR code, Maxi Code, Micro PDF417  
Times Roman (6 sizes), Helvetica (6 sizes), Presentation (1 size),  
Letter Gothic (1 size), Prestige Elite (2 sizes), Courier (2 sizes), OCR  
(2 types), Outline font (4 types), Price font (3 types)  
0°, 90°, 180°, 270°  
Rotations  
Standard interface  
Serial interface (RS-232C)  
Parallel interface (Centronics)  
Optional interface  
PCL5 interface (B-7708-PCL-QM)  
PCMCIA interface (B-7708-PC-QM)  
Expansion I/O interface (B-8700-IO-QM)  
NOTES:  
•
•
•
•
Data MatrixTM is a trademark of International Data Matrix Inc., U.S.  
PDF417TM is a trademark of Symbol Technologies Inc., US.  
QR Code is a trademark of DENSO CORPORATION.  
Maxi Code is a trademark of United Parcel Service of America, Inc., U.S.  
EA1- 1  
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APPENDIX 1 SPECIFICATIONS  
ENGLISH VERSION EO1-33028  
A1.2 Options  
A1.2 Options  
Option Name  
Cutter module  
Type  
B-7208-QM  
Description  
A stop and cut swing cutter.  
Source  
See NOTE.  
PCL5 interface board B-7708-PCL-QM These boards enable the B-852 printer to support the See NOTE.  
HP-PCL5.  
Expansion I/O  
interface board  
B-8700-IO-QM  
Installing this board in the printer allows a  
connection with an external device with the  
exclusive interface, such as the keyboard module.  
See NOTE.  
Keyboard module  
KB-80-QM  
This module is an external intelligent keyboard unit, See NOTE.  
including a 16 digit by 2 line LCD and 28 key  
switches.  
PCMCIA interface  
board  
B-7708-PC-QM  
This board enables the use of the following  
PCMCIA cards.  
See NOTE.  
LAN card: 3 COM EtherLink® III (recommended)  
ATA card: Conforming to PC card ATA standard  
Flash memory card: 4MB card (See page 2-14.)  
NOTE:  
Available from your nearest TOSHIBA TEC representative or TOSHIBA TEC Head Quarters.  
A1.3 Media  
Please make sure that the media that will be used is approved by TOSHIBA TEC. The warranty does not apply  
when a problem is caused by using media that is not approved by TOSHIBA TEC.  
For information regarding TOSHIBA TEC approved media, please contact a TOSHIBA TEC authorised service  
representative.  
A1.3.1 Media Type  
Two types of media can be loaded for this thermal transfer and direct thermal printer label or tag. The table  
below shows size and shape of the media available for this printer.  
Black Mark  
(on reverse side) Refer to  
NOTE 3 below.  
Black Mark  
(on reverse side)  
Label  
Tag paper  
Stop  
position  
Stop  
position  
i
j
i
Cut position  
g
f
d
Cut position  
c
c
h
e
h
e
Feed Direction  
EA1- 2  
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APPENDIX 1 SPECIFICATIONS  
ENGLISH VERSION EO1-33028  
A1.3 Media  
A1.3.1 Media Type (Cont.)  
[Unit: mm]  
Cut mode  
Label dispensing mode  
Batch mode  
15.0  
Item  
Label: 38.0  
Tag: 25.4  
c Minimum media pitch  
d Label length  
e Width including backing paper  
f Gap length  
Min. 12.5  
100.0- 242.0  
2.5 – 20.0  
Min. 32.0  
100.0 – 235.0  
6.0 – 20.0  
g Black mark length (Tag paper)  
h Effective print width  
i Print speed up/slow down area  
j Black mark length (Label)  
Max. print length  
2.0 – 10.0  
216.8±0.2  
1.0  
Refer to NOTE 3 below.  
640.0  
Maximum effective length for on the fly issue  
Max. outer roll diameter  
320.0  
φ230  
Label + backing paper  
0.13 – 0.18  
Thickness  
Tag  
0.08 – 0.18  
NOTES:  
1. To ensure print quality and print head life use only TOSHIBA TEC specified media.  
2. When using the cutter ensure that label length d plus inter-label gap length f exceeds 38 mm.  
(i.e. label pitch should be greater than 38 mm.)  
3. When marking black marks on label rolls, the following requirements must be satisfied.  
When the gap length is less than 4 mm:  
The black mark length should be longer than the gap length.  
When the gap length is 4 mm or more:  
The black mark should not overlap the gap for more than 4 mm and the following label.  
4. “On the fly issue” means that the printer can feed and print without stopping between labels.  
A1.3.2 Detection Area of the Transmissive Sensor  
The transmissive sensor is movable from the center to the left edge of media.  
The transmissive sensor detects a gap between labels, as illustrated below.  
Center of media  
Print side  
Area to be detected.  
Sensor position  
Min. 2.0 mm  
(Min. 6.0 mm when using  
the cutter module.)  
Label  
Gap  
Label  
Min. 12 mm  
Media feed direction  
Sensor is movable  
within this range.  
EA1- 3  
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APPENDIX 1 SPECIFICATIONS  
ENGLISH VERSION EO1-33028  
A1.3 Media  
A1.3.3 Detection Area of the Reflective Sensor  
The reflective sensor is movable from the center to the left edge of media.  
The reflection factor of the black mark must be 10% or lower with a waveform length of 950 nm.  
The reflective sensor should be aligned with the center of the black mark.  
Center of media  
Sensor should be positioned at  
the center of the black mark.  
Detecting the black  
Min. 2.0 mm  
marks on the back.  
Min. 10 mm  
Media feed direction  
Sensor is movable  
within this range.  
A1.3.4 Effective Print Area  
The figure below illustrates the relation between the head effective print width and media width.  
Out of print range  
Out of print range  
216.8 mm±0.2  
(Head Effective Print Range)  
12.6mm  
12.6mm  
242 mm (Max. media width)  
The figure below shows the effective print area on the media.  
Area to be detected.  
1mm  
Start line  
Media height  
10 – 640 mm  
1 mm from the  
left edge of  
media  
1 mm from the right  
edge of media  
Guaranteed print area  
Media feed direction  
Area to be detected.  
1mm  
Media width  
(backing paper width is not included.)  
NOTES:  
1. Be sure not to print on the 1-mm wide area from the media edges (shaded area in the above figure).  
2. The center of media is positioned at the center of the print heads.  
EA1- 4  
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APPENDIX 1 SPECIFICATIONS  
ENGLISH VERSION EO1-33028  
A1.4 Ribbon  
A1.4 Ribbon  
Please make sure that the ribbon being used is approved by TOSHIBA TEC. The warranty does not apply to any  
problem caused by using non-approved ribbons.  
For information regarding TOSHIBA TEC approved ribbon, please contact a sales representative.  
Type  
Spool type  
Width  
120 – 220 mm  
Recommended width is 120, 160 and 220 mm.  
Length  
300 m  
Outside Diameter  
φ72 mm (max.)  
The table below shows the correlation between ribbon width and media width (backing paper is not included).  
Ribbon width  
120 mm  
160 mm  
Media width  
70 – 110 mm  
110 – 150 mm  
150 – 242 mm  
220 mm  
NOTES:  
1. To ensure print quality and print head life use only TOSHIBA TEC specified ribbons.  
2. To avoid ribbon wrinkles use a ribbon that is wider than the media by 10 mm or more. However, too  
much difference in width between the two may cause wrinkles.  
3. Be sure to use 220 mm-wide ribbon when using 210 to 242 mm wide media.  
EA1- 5  
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APPENDIX 2 MESSAGES AND LEDS  
ENGLISH VERSION EO1-33028  
APPENDIX 2 MESSAGES AND LEDS  
APPENDIX 2 MESSAGES AND LEDS  
Appendix 4 describes the LCD messages displayed on the operation panel.  
Symbols in the message  
1: : The LED is illuminated. ~: The LED is flashing. z: The LED is unlit.  
2: ****: the number of unprinted media. Up to 9999 (in pieces)  
3: %%%%%%%: ATA Card’s remaining memory 0 to 9999999 (in K bytes)  
4: ###: Flash memory card remaining memory for PC save area: 0 to 895 (in K bytes)  
5: &&&&: Remaining flash memory capacity for storing writable characters 0 to 3147 (in K bytes)  
Restoration  
Acceptance of  
by RESTART Status Request  
key Yes/No Reset Command  
Yes/No  
LED Indication  
No.  
LCD Message  
Printer Status  
POWER ONLINE ERROR  
In online mode  
In online mode (The printer in  
communication)  
-----  
-----  
Yes  
Yes  



~
z
z
ON LINE  
1
ON LINE  
The print head block is opened in online  
mode.  
The printer is paused.  
-----  
Yes  
2
3


z
z
z
z
HEAD OPEN  
PAUSE ****  
Yes  
Yes  
Yes  
Yes  
A parity, overrun, or framing error has  
4

z
 occurred during communication through  
COMMS ERROR  
the RS-232C.  
The media is jammed during paper feed.  
A problem has occurred with the cutter  
module.  
Yes  
Yes  
Yes  
Yes  
5
6


z
z


PAPER JAM ****  
CUTTER ERROR****  
The media has run out, or the media is  
 not loaded on the supply holder  
properly.  
Yes  
Yes  
Yes  
Yes  
7
8


z
z
NO PAPER ****  
The ribbon has run out, or has been torn.  
A problem has occurred with the sensor  
that determines the torque for the ribbon  
motor.  
Feed or printing was attempted with the  
print head block open.  
The print head is overheated.  
In writable character or PC command  
save mode  

RIBBON ERROR****  
HEAD OPEN ****  
Yes  
Yes  
9


z
z

No  
-----  
Yes  
Yes  
10  

z
EXCESS HEAD TEMP  
SAVING%%%%%%%  
or  
11  
12  
13  




z
z
SAVING ###&&&&  
An error has occurred while writing to  
flash memory or ATA card.  
An erase error has occurred in  
No  
No  
Yes  
Yes  

FLASH WRITE ERR.  
FORMAT ERROR  
FLASH CRD FULL  
 formatting the flash memory or ATA  
card.  
Data cannot be stored because the flash  
memory or ATA card is full.  
There is a problem with the print head.  
A command error has occurred in  
analyzing the command.  
No  
Yes  
14  
15  
16  



z
z
z

Yes  
Yes  
Yes  
Yes  


HEAD ERROR  
Display of error  
message (See Notes.)  
EA2- 1  
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APPENDIX 2 MESSAGES AND LEDS  
ENGLISH VERSION EO1-33028  
APPENDIX 2 MESSAGES AND LEDS  
NOTES:  
• If a command error is found in the command received, 16 bytes of the command error, starting from the command  
code, will be displayed. (However, [LF] and [NUL] will not be displayed.)  
Example 1  
[ESC] T20 E30 [LF] [NUL]  
Command error  
The following message appears.  
7ꢀꢁ(ꢂꢁ  
Example 2  
[ESC] XR; 0200, 0300, 0450, 1200, 1, [LF] [NUL]  
Command error  
The following message appears.  
;5ꢃꢁꢀꢁꢁꢄꢁꢂꢁꢁꢄꢁꢅꢆ  
Example 3  
[ESC] PC001; 0A00, 0300, 2, 2, A, 00, B [LF] [NUL]  
Command error  
The following message appears.  
3&ꢁꢁꢇꢃꢁ$ꢁꢁꢄꢁꢂꢁꢁꢄ  
• When the error command is shown, “? (3FH)” appears for codes other than codes 20H to 7FH and A0H to DFH.  
EA2- 2  
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APPENDIX 3 INTERFACE  
ENGLISH VERSION EO1-33028  
APPENDIX 3 INTERFACE  
APPENDIX 3 INTERFACE  
„ꢀInterface Cables  
To prevent radiation and reception of electrical noise, the interface cables must meet the following requirements:  
•
•
•
•
Fully shielded and fitted with metal or metallized connector housings.  
Keep as short as possible.  
Should not be bundled tightly with power cords.  
Should not be tied to power line conduits.  
„ꢀRS-232C Cable description  
The serial data cable used to connect the printer to the host compute should be one of the following two types:  
DB-9S  
DB-9P  
Connector to PC  
Connector to Printer  
Pin No.  
Signal  
N.C.  
RXD  
TXD  
DTR  
GND  
DSR  
RTS  
CTS  
N.C.  
Shield  
Pin No.  
Signal  
N.C.  
TXD  
RXD  
DSR  
SG  
DTR  
CTS  
RTS  
N.C.  
Shield  
1
2
3
4
5
6
7
8
9
1
2
3
4
5
6
7
8
9
Housing  
Housing  
DB-25S  
Connector to PC  
DB-9P  
Connector to Printer  
Pin No.  
Signal  
Shield  
TXD  
RXD  
RTS  
Pin No.  
Signal  
N.C.  
TXD  
RXD  
DSR  
SG  
DTR  
CTS  
RTS  
N.C.  
1
2
3
4
5
6
7
20  
1
2
3
4
5
6
7
8
9
CTS  
DSR  
GND  
DTR  
NOTE:  
Use an RS-232C cable with inch type securing screws on the connector.  
EA3-1  
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APPENDIX 4 PRINT SAMPLES  
ENGLISH VERSION EO1-33028  
APPENDIX 4 PRINT SAMPLES  
APPENDIX 4 PRINT SAMPLES  
„ꢀFont  
EA4-1  
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APPENDIX 4 PRINT SAMPLES  
ENGLISH VERSION EO1-33028  
APPENDIX 4 PRINT SAMPLES  
APPENDIX 4 PRINT SAMPLES (Cont.)  
„ꢀBar codes  
0: JAN8, EAN8  
2: Interleaved 2 of 5  
4: NW7  
1: MSI  
3: CODE39 (Standard)  
5: JAN13, EAN13  
7: EAN13+2 digits  
A:CODE128  
6: UPC-E  
8: EAN13+5 digits  
B: CODE39 (Full ASCII)  
G: UPC-E+2 digits  
I: EAN8+2 digits  
C: CODE93  
H: UPC-E+5 digits  
J: EAN8+5 digits  
EA4-2  
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APPENDIX 4 PRINT SAMPLES  
ENGLISH VERSION EO1-33028  
APPENDIX 4 PRINT SAMPLES  
APPENDIX 4 PRINT SAMPLES (Cont.)  
K: UPC-A  
L: UPC-A+2 digits  
N: UCC/EAN128  
P: PDF417  
M: UPC-A+5 digits  
O: Industrial 2 of 5  
Q: Data Matrix  
R: Customer bar code  
S: Customer bar code of high priority  
T: QR code  
U: POSTNET  
V: RM4SCC  
W: KIX Code  
X: Micro PDF417  
Z: MaxiCode  
EA4-3  
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GLOSSARIES  
ENGLISH VERSION EO1-33028  
GLOSSARIES  
GLOSSARIES  
Bar code  
Feed gap sensor  
A code which represents alphanumeric characters  
by using a series of black and white stripes in  
different widths. Bar codes are used in various  
industrial fields: Manufacturing, Hospitals,  
Libraries, Retail, Transportation, Warehousing, etc.  
Reading bar codes is a fast and accurate means of  
capturing data while keyboard entry tends to be  
slow and inaccurate.  
A transmissive sensor which detects the difference  
of potential between the gap between labels and  
the label to find the print position of the label.  
Font  
A complete set of alphanumeric characters in one  
style of type. E.g. Helvetica, Courier, Times  
Gap  
Batch mode  
Clearance between labels  
Issue mode that continuously prints media until the  
specified number of media has been printed.  
IPS  
Inch per second  
The unit used to express print speed.  
Black mark  
A mark printed on the media so that the printer can  
maintain a constant print position by detecting this  
mark.  
KB-80 keyboard interface  
This interface is standard on the B-852 printer to  
allow the optional KB-80 keyboard to be attached  
to the printer allowing it to be operated in a  
standalone condition. Label programs may be  
stored in the KB-80 flash memory and labels  
printed through commands and data input through  
the keyboard instead of from a host computer.  
Black mark sensor  
A reflective sensor which detects the difference of  
potential between the black mark and print area to  
find the print start position.  
Cut mode  
LCD  
Liquid Crystal Display  
Installed on the operation panel and displays  
operation modes, error message and so on.  
Printer mode of operation where an optional cutter  
module is installed to automatically cut media from  
the supply roll after they are printed. The print  
command can specify to cut every media or to cut  
after a set number of media have been printed.  
Label  
Cutter module  
A device used to cut the media.  
A type of media with adhesive backing.  
Media  
DPI  
Material on which data is printed by the printer.  
Label, tag paper, fanfold paper, perforated paper,  
etc.  
Dot Per Inch  
The unit used to express print density.  
Expansion I/O interface  
PCMCIA interface  
An optional interface circuit that may be installed  
into the B-852 printer to allow the printer to be  
connected to an external device such as a wrapping  
machine and to receive feed, print start, and pause  
signals from the external device and to send back  
print, pause, and error status signals to the external  
device.  
An optional interface circuit that may be installed  
into the B-852 printer to allow the use of the small  
credit card sized PC cards such as flash memory  
cards and LAN cards. PCMCIA is the acronym for  
Personal Computer Memory Card International  
Association.  
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GLOSSARIES  
ENGLISH VERSION EO1-33028  
GLOSSARIES  
Thermal direct printing  
Pre-printed media  
A printing method using no ribbon, but thermal  
media which reacts to heat. The thermal print head  
heats the thermal media directly, causing print  
image to be printed on the media.  
A type of media on which characters, logos, and  
other designs have been already printed.  
Print head element  
The thermal print head consists of a single line of  
tiny resistive elements and when current is allowed  
to flow through each element it heats up causing a  
small dot to be burned onto thermal paper or a  
small dot of ink to be transferred from a thermal  
ribbon to ordinary paper.  
Thermal print head  
A print head using thermal transfer or thermal  
direct printing method.  
Thermal transfer printing  
A printing method that the thermal print head heats  
an ink or resin coating on the ribbon against the  
media, causing the ink/resin to transfer onto the  
media.  
Print speed  
The speed at which printing occurs. This speed is  
expressed in units of ips (inches per second).  
Threshold setting  
Reflective sensor  
A sensor setting operation to have the printer  
maintain a constant print position of pre-printed  
media.  
See Black mark sensor.  
Resolution  
The degree of detail to which an image can be  
duplicated. The minimum unit of divided image is  
called a pixel. As the resolution becomes higher,  
the number of pixels increased, resulting in more  
detailed image  
Transmissive sensor  
See Feed gap sensor.  
Ribbon  
An inked film used to transfer an image onto the  
media. In the thermal transfer printing, it is heated  
by the thermal print head, causing an image to be  
transferred onto the media  
Supply  
Media and ribbon  
Supply holder  
This unit holds a media roll at the rear of the  
printer so that the media is fed toward the print  
head.  
Tag  
A type of media having no adhesive backing but  
black marks to indicate the print area. Usually tags  
are made of cardboard or other durable material.  
Tear off mode  
Printer mode of operation where no cutter module  
is installed and the operation must manually tear  
off the printed media by forcing the media  
downward against a tear bar.  
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INDEX  
ENGLISH VERSION EO1-33028  
INDEX  
INDEX  
B
J
Backing paper EA1-3  
Bar code EA1-1  
Jammed media 6-3  
Batch mode 3-2  
K
Black mark EA1-2  
Black mark length EA1-3  
Black mark sensor 1-4, 2-12, 5-1  
KB-80-QM keyboard 2-4  
Keyboard interface 1-3  
Keyboard module EA1-2  
C
L
Centronics 1-3, 2-2  
Cut mode 3-2  
Label EA1-2  
Label length EA1-3  
Cutter module 5-2, EA1-2  
LCD message display 1-3, 1-4, 4-1, EA1-1, EA2-1  
D
M
Dimensions 1-3  
Media 2-7, 5-2, EA1-2  
Media pitch EA1-3  
E
O
Effective print width EA1-3  
ERROR LED 1-4, 4-1  
Error message 6-1  
ONLINE LED 1-4, 4-1  
Operation Panel 1-3, 4-1  
Expansion I/O interface 1-3, 2-4  
Expansion I/O interface board EA1-2  
P
Paper guide 1-4, 2-10  
Parallel interface 1-3  
Parallel port 2-4  
PAUSE key 1-4, 4-1  
PCL5 interface 1-3, 2-4  
PCL5 interface board EA1-2  
PCMCIA card 1-4, 2-14  
PCMCIA interface board 2-14, EA1-2  
Platen 1-4, 5-1  
Power consumption EA1-1  
Power cord 1-2, 2-5  
POWER LED 1-4, 4-1  
Power switch 1-3, 2-5, 2-6  
Pre-printed media 5-2  
Print head 1-4, 5-1  
Print head block 1-4, 5-1  
Print head cleaner 1-2, 5-1  
Print length EA1-3  
F
Feed gap sensor 1-4, 2-12, 5-1  
FEED key 1-4, 4-1  
Flash memory card 2-14  
G
Gap between labels EA1-3  
Gap length EA1-3  
Guaranteed print area EA1-4  
H
Head block release lever 1-4, 2-10  
Head pressure adjust lever 1-3, 2-11  
I
Interface EA1-1  
Issue mode EA1-1  
Printing method EA1-1  
Printing speed EA1-1  
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INDEX  
ENGLISH VERSION EO1-33028  
INDEX  
R
Reflective sensor EA1-4  
Resolution EA1-1  
RESTART key 1-4, 4-1  
Ribbon 2-13, 5-2, EA1-5  
Ribbon holder 1-4  
Ribbon supply roll 2-13  
Ribbon take up roll 2-13  
Ribbon width EA1-5  
Rotation EA1-1  
RS-232C 1-3, 2-2, 2-4, EA3-1  
S
Sensor 2-12, 5-1  
Sensor adjust gear 2-12  
Serial interface 1-3  
Supply Holder Frame 2-3, 2-9  
Supply Holder Locking Knob 2-7, 2-8  
Supply Holder Unit 1-2, 1-3, 2-7  
Supply voltage EA1-1  
T
Tag EA1-2  
Tear off mode 3-1  
Test print 2-15  
Thermal direct EA1-1  
Thermal transfer EA1-1  
Threshold setting 6-4  
Transmissive sensor EA1-3  
Two-dimensional code EA1-1  
W
Weight EA1-1  
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