DIAMOND
GUESTROOM TELEPHONE
USERS GUIDE
CONNECTING THE DIAMOND
RMA PROCEDURES
Included with the Diamond are (one each):
The following procedure should be followed with all Teledex
telephone products prior to sending the telephone to the factory
for repair.
• Base unit
• Handset
• Coiled handset cord
• Clear plastic overlay
• User guide
• Line cord
1) Please perform the tests listed below:
Contact your supplier or Teledex for information on ordering
custom designed and printed faceplates to enhance the look of your
Teledex Diamond telephone.
a. Test the telephone on a different telephone jack.
b. Test telephone with a different line cord.
c. Test with a different handset cord (coiled cord).
d. For two line products, please ensure that one of the line
buttons is pressed (if both line buttons are in the UP position,
the telephone will not operate).
1) Located on the left side of the Diamond is a modular jack
labeled TO HANDSET. Insert one end of the coiled handset cord
into this jack. (Until you hear a click).
2) If the steps listed above do not provide a remedy for the suspect
telephone, please place a tag on the individual telephone
describing the defect. Next, call the Teledex Repair Department
at 1 (800) 875-8539 for an RMA number. You must have an
RMA number to return products to Teledex.
3) Kindly note: An RMA number is unique to each return
shipment. Do not duplicate this number on any future shipments.
2) Insert the other end of the coiled handset cord into the handset.
3) Turn the telephone so the back panel is facing you. Insert either
end of the line cord into the jack on the back of the telephone
this jack is labeled TO TEL.
4) Insert the other end of the line cord into a telephone wall outlet
jack.
5) Once your telephone is connected, place the paper faceplate over
the keys. The plastic overlay slips into place by hooking the tabs
on the overlay into the recessed slots located on both sides. The
overlay is easiest to insert when; the left or right side tabs are
inserted first, and the middle part of the overlay is slightly bowed
to allow for insertion of the other tabs.
SHIPPING INSTRUCTIONS:
Please print the RMA number clearly on the outside of your shipping
carton(s). Please ship to the following address:
Teledex LLC / RMA#___________
6311 San Ignacio Avenue
San Jose, CA 95119
RECEIVING A CALL
1) Lift the handset to answer incoming call.
2) To end the call, hang up by replacing the handset.
FREIGHT CHARGES:
The Customer is responsible for shipping products for repair to
Teledex. After repair, Teledex will return telephone products to the
Customer freight prepaid in the same manner in which is was sent
(i.e. Freight sent to Teledex UPS Blue, will be returned via 2 day ship-
ping).
PLACING A CALL
1) Lift the handset.
2) Listen for dial tone, then dial desired number.
3) To end the call, hang up by replacing the handset.
MESSAGE WAITING LIGHT
**Please note: When telephones are returned for repair due to misuse
(i.e. liquid spills, abuse, or Customer modification - warranty label
broken), the Customer will be charged the standard repair fee, regard-
less of warranty status.
The raised red lens is a Message Waiting light. Some telephone
systems permit an operator or message center to turn on the red
Message Waiting light to alert you that you have a message
waiting. Additionally, the Message Waiting light will act as a
visual ring indicator, flashing when the telephone is ringing.
CONVERTING FROM DESK TO WALL MOUNT
USING THE DATA PORT
The DATA PORT is a modular jack, located on the right side of the
telephone, labeled DATA. You can connect a fax machine, modem,
answering machine, and other devices to the telephone line through
the DATA port.
Removable mounting bracket,
turned 180 degrees (for Wall
Mount installation)
To use the DATA PORT:
Insert the modular line cord from your fax machine, modem, etc.,
into the jack labeled DATA.
ADJUSTING THE RING VOLUME
The Diamond has two ring volume settings.
Back View — mounting
bracket is shown in the
Desk Mount Configuration
Back View — Mounting
bracket shown is in the
Wall Mount Configuration
To change the ring volume:
Locate the adjustment control on the back of the telephone labeled
RINGER LOW/HI. Slide the switch to the desired LOW or HI ring
volume.
The Diamond telephone can be changed for wall mount applica-
tions. The conversion is easiest when the handset and line cords are
not connected.
HANDSET VOLUME KEY
1) Located on the front of the telephone above the speaker grill is
the wall/desk mount clip. Remove this clip by firmly pushing
upward (towards the hookswitch).
The handset has three volume levels. When the handset is first lifted,
the handset volume is normal.
2) Rotate the clip a half turn (180 degrees) so that the side with the
protruding edge is towards the top. This edge will hold the
handset. (Closest to the hookswitch.)
To change the HANDSET VOLUME:
Locate the HANDSET VOLUME key to the right of the keypad. Press
the key once and the volume level will increase one level (to medium
volume). Press the key once more and the volume level will increase
an additional level (to high volume).
3) Return the clip to its original location by pushing the clip dow
wards, until it stops (snaps into place).
4) Turn the Diamond over so that the back side is up, facing you
(A non abrasive surface is suggested to prevent scratching).
5) Locate and remove the mounting bracket, firmly push back and
pull up to remove two of the four retaining tabs.
To return the handset volume back to normal, press the handset vol-
ume key again.
6) Rotate the mounting bracket a half turn (180 degrees) so that
the mounting eyelet is facing in the same direction as the other
mounting eyelet located on the telephone.
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