Models C810 & C812
Auto Lift Grills
Operating Instructions
073523-M
9/15/10
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Table of Contents
Section 1
To the Installer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
1
Installer Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Site Preparation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Electrical Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Installation of Cable Kit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Ventilation and Clearance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Grease Disposal Container . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
1
1
1
2
2
2
2
Section 2
To the Operator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Operator Parts Identification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
3
4
6
Section 3
Section 4
C810 Exploded View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
C812 Exploded View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
6
7
8
Models C810 & C812
Table of Contents
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Table of Contents - Page 2
Section 5
Section 6
Important: To the Operator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
9
Operating Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Daily Opening Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Operating Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Daily Cleaning Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Section 7
Troubleshooting Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Section 8
Parts List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Wiring Diagrams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Note: Continuing research results in steady improvements; therefore, information
in this manual is subject to change without notice.
E September, 2010 Taylor
All rights reserved.
073523-M
Taylor Company
750 N. Blackhawk Blvd.
Rockton, IL 61072
The word Taylor and the Crown design
are registered trademarks in the United States
of America and certain other countries.
Table of Contents
Models C810 & C812
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Section 1
To the Installer
The following are general installation instructions.
For complete installation details, please see the
checkout card.
This unit has many sharp edges that can
cause severe injuries.
Installer Safety
Site Preparation
Review the area where the unit will be installed
before uncrating the unit. Make sure all possible
hazards to the user and the equipment have been
addressed.
In all areas of the world, equipment should
be installed in accordance with existing local codes.
Please contact your local authorities if you have any
questions.
Care should be taken to ensure that all basic safety
practices are followed during the installation and
servicing activities related to the installation and
service of Taylor equipment.
Electrical Connections
The grill is supplied with two power cords. Check the
data plate on the grill for voltage, cycle, phase and
electrical specifications. Refer to the wiring diagram
provided inside the protective control panel door at
the front of the grill for proper power connections.
The power connection is located behind the access
line cover on the front of the grill.
S
Only Taylor authorized service personnel
should perform installation and repairs on
the equipment.
S
Authorized service personnel should consult
OSHA Standard 29CFRI910.147 or the
applicable code of the local area for the
industry standards on lockout/tagout
procedures before beginning any installation
or repairs.
In the United States, this equipment is intended to
be installed in accordance with the National
Electrical Code (NEC), ANSI/NFPA 70-1987. The
purpose of the NEC code is the practical
safeguarding of persons and property from hazards
arising from the use of electricity. This code contains
provisions considered necessary for safety.
Compliance therewith, and proper maintenance, will
result in an installation essentially free from hazard!
S
S
Authorized service personnel must ensure
that the proper PPE is available and worn
when required during installation and
service.
Authorized service personnel must remove
all metal jewelry, rings, and watches before
working on electrical equipment.
In all other areas of the world, equipment should be
installed in accordance with the existing local codes.
Please contact your local authorities.
The main power supply(s) to the equipment
The Proper Wire Size and Branch Circuit
Overcurrent Device shall be selected according to
the data label information and in accordance with
CEC Part I 2006, Section 14-100(e)(i).
must be disconnected prior to performing any
repairs. Failure to follow this instruction may result in
personal injury or death from electrical shock or
hazardous moving parts as well as poor
performance or damage to the equipment.
OLLOW YOUR LOCAL ELECTRICAL CODES!
Note: All repairs must be performed by an
authorized Taylor Service Technician.
1
Models C810 & C812
To the Installer
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Installation
CAUTION: THIS EQUIPMENT MUST BE
PROPERLY GROUNDED! FAILURE TO DO SO
CAN RESULT IN SEVERE PERSONAL INJURY
FROM ELECTRICAL SHOCK!
This machine is designed for indoor use only.
DO NOT install the machine in an area
where a water jet could be used to clean or rinse the
machine. Failure to follow this instruction may result
in serious electrical shock.
This unit is provided with an equipotential
grounding lug that is to be properly attached to the
rear of the frame by the authorized installer. The
installation location is marked by the equipotential
bonding symbol (5021 of IEC 60417-1) on both the
removable panel and the equipment's frame.
This grill must be installed on a level
surface. Failure to comply may result in personal
injury or equipment damage.
Installation of Cable Kit
S
S
Stationary appliances which are not
equipped with a power cord and a plug or
another device to disconnect the appliance
from the power source, must have an
all-pole disconnecting device with a contact
gap of at least 3 mm installed in the external
installation.
If the unit is permanently connected, the Cable Kit
must be installed. Flexible conduit must be used
when installing the appliance.
Ventilation and Clearance
Appliances that are permanently connected
to fixed wiring and for which leakage
currents may exceed 10 mA, particularly
when disconnected or not used for long
periods, or during initial installation, shall
have protective devices such as a GFI, to
protect against the leakage of current,
installed by the authorized personnel to the
local codes.
To ensure proper operation of this appliance, it must
be installed so that the products of combustion are
efficiently removed.
After set up, do not store anything on top of
the grill. Failure to follow this instruction may result
in a fire hazard.
S
Supply cords used with this unit shall be
oil-resistant, sheathed flexible cable, not
lighter than ordinary polychloroprene or
other equivalent synthetic
elastomer-sheathed cord (Code designation
60245 IEC 57), installed with the proper
cord anchorage to relieve conductors from
strain, including twisting, at the terminals
and protect the insulation of the conductors
from abrasion.
Grease Disposal Container
If the grill is not factory-equipped with grease
disposal containers, the store is required to provide
appropriate grease disposal containers in
accordance with NSF Standard 4 requirements.
2
To the Installer
Models C810 & C812
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Section 2
To the Operator
The grill you have purchased has been carefully
engineered and manufactured to provide
dependable operation.
Note: Constant research results in steady
improvements; therefore, information in this
manual is subject to change without notice.
This grill, when properly operated and maintained,
will produce a consistent quality product. Like all
mechanical products, it requires cleaning and
maintenance. A minimum amount of care and
attention is necessary if the operating procedures in
this manual are followed closely.
If the crossed out wheeled bin symbol is
affixed to this product, it signifies that this product is
compliant with the EU Directive as well as other
similar legislation in effect after August 13, 2005.
Therefore, it must be collected separately after its
use is completed, and cannot be disposed as
unsorted municipal waste.
This Operator's Manual should be read before
operating or performing any maintenance on your
equipment.
It is strongly recommended that all personnel
responsible for the equipment's operation and
cleaning review these procedures for proper training
and assurance that no misunderstandings exist.
The user is responsible for returning the product to
the appropriate collection facility, as specified by
your local code.
In the event you should require technical assistance,
please contact your local authorized Taylor
Distributor.
For additional information regarding applicable local
laws, please contact the municipal facility and/or
local distributor.
Note: Warranty is valid only if the parts are
authorized Taylor parts, purchased from an
authorized Taylor Distributor, and the required
service work is provided by an authorized Taylor
service technician. Taylor reserves the right to deny
warranty claims on equipment or parts if
non-approved parts or refrigerant were installed in
the machine, system modifications were performed
beyond factory recommendations, or it is determined
that the failure was caused by neglect or abuse.
3
Models C810 & C812
To the Operator
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Section 3
Safety
We, at Taylor Company, are concerned about the
safety of the operator when he or she comes in
contact with the grill and its parts. Taylor has gone
to extreme efforts to design and manufacture built-in
safety features to protect both you and the service
technician. As an example, warning labels have
been attached to the grill to further point out safety
precautions to the operator.
S
Appliances that are permanently connected
to fixed wiring and for which leakage
currents may exceed 10 mA, particularly
when disconnected or not used for long
periods, or during initial installation, shall
have protective devices such as a GFI, to
protect against the leakage of current,
installed by the authorized personnel to the
local codes.
S
Supply cords used with this unit shall be
oil-resistant, sheathed flexible cable, not
lighter than ordinary polychloroprene or oth-
er equivalent synthetic elastomer-sheathed
cord (Code designation 60245 IEC 57), in-
stalled with the proper cord anchorage to
relieve conductors from strain, including
twisting, at the terminals and protect the in-
sulation of the conductors from abrasion.
IMPORTANT - Failure to adhere to the
following safety precautions may result in
severe personal injury or death. Failure to
comply with these warnings may damage the
machine and its components. Component
damage will result in part replacement expense
and service repair expense.
To Operate Safely:
IMPORTANT: DO NOT use a water jet or
spray excessive water on or anywhere near the
grill. Failure to follow this instruction may result in
serious electrical shock and cause permanent
electrical and mechanical damage to internal parts.
DO NOT operate the grill without reading
this Operator's Manual. This manual should be kept
in a safe place for future reference.
Failure to follow this instruction may result in:
Failure to follow the instructions below may
result in severe injury or death from electrocution:
S
S
S
serious electrical shock
S
DO NOT operate the grill unless it is
properly grounded.
S
DO NOT attempt any repairs unless the
power supply to the grill has been
disconnected (must be performed by an
authorized service technician).
burns from hot steam
liquid collecting inside the grill and
destroying electrical components
S
S
DO NOT operate the grill unless all service
panels are restrained with screws.
Stationary appliances which are not
equipped with a power cord and a plug or
other device to disconnect the appliance
from the power source, must have an
all-pole disconnecting device with a contact
gap of at least 3 mm installed in the external
installation.
4
Safety
Models C810 & C812
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The grill must be pulled away from the wall
for thorough cleaning. Disconnect the tether to the
grill, located on the back panel of the unit. When
returning the grill to its original position, use extreme
caution to smoothly and slowly roll the grill backward
into place. Failure to do so may cause the grill to tip
and will cause severe equipment damage or
personal injury.
DO NOT use cold water or ice to cool the
upper platen or the lower cook surface. Failure to
follow this instruction may result in:
S
S
S
serious electrical shock
burns from hot steam
NOTICE all warning labels that have been
attached to the grill to further point out safety
precautions to the operator.
liquid collecting inside the grill and
destroying electrical components
This piece of equipment is made in America and has
American sizes on hardware. All metric conversions
are approximate and vary in size.
Failure to follow the instructions below may
result in severe burns from high temperatures:
S
S
S
DO NOT prepare or remove product without
proper equipment.
NOISE LEVEL: Airborne noise emission does not
exceed 70 dB(A) when measured at a distance of
1.0 meter from the surface of the machine and at a
height of 1.6 meters from the floor.
DO NOT allow untrained personnel to
operate this grill.
USE EXTREME CAUTION when cleaning
the grill.
These instructions are valid only if the country code
symbol appears on the appliance. If the symbol does
not appear on the appliance, refer to the technical
instructions which give the necessary instructions for
adapting the appliance to the utilization conditions of
that country.
Appropriate grill clearance must be
maintained from all combustible materials. Failure to
comply could result in a fire hazard.
Take caution to protect eyes, lungs, and all
parts of the body from potential harm when using
any chemical cleaner. Failure to follow this
instruction may result in a chemical burn.
If the crossed out wheeled bin symbol is
affixed to this product, it signifies that this product is
compliant with the EU Directive as well as other
similar legislation in effect after August 13, 2005.
Therefore, it must be collected separately after its
use is completed, and cannot be disposed as
unsorted municipal waste.
DO NOT use any abrasives or cleaners
other than approved food service cleaners and
degreasers. Failure to comply may cause illness to
the consumer and may also damage grill surfaces.
The user is responsible for returning the product to
the appropriate collection facility, as specified by
your local code.
This grill must be installed on a level
surface. Failure to comply may result in personal
injury or equipment damage.
For additional information regarding applicable local
laws, please contact the municipal facility and/or
local distributor.
5
Models C810 & C812
Safety
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Section 4
Operator Parts Identification
C810 Exploded View
Figure 1
ITEM
DESCRIPTION
CAN-GREASE
PART NO.
ITEM
DESCRIPTION
PART NO.
1
2
073294
12
13
14
15
CASTER-5" 7-5/8 STEM
078377
SLIDE-GREASE CAN
073293
CASTER-GRILL 5” SWIVEL LOC 073240
3
PANEL A.-SIDE-UPPER *LEFT
PANEL-SIDE-LOWER *LEFT
KIT A.-GREASE SHIELD
PANEL-BACK-LOWER
X72962
073262
PANEL-FRONT-LOWER
073650
X73659
4
CONTROL A.-SWITCH
(INCLUDES ITEMS 15a-15e)
*5
6
X78330-SER
073432
15a PANEL A.-LIGHT
X73270
15b BUTTON-OPERATOR-RED
15c BUTTON-OPERATOR-BLACK
15d SWITCH-ROCKER-DPST-10A
076011
7
PANEL A.-BACK SERVICE
X72951
076012
8
SCREW-10-32X3/8 SLTD TRUS 024298
PANEL A.-SIDE-UPPER *RIGHT X72965
076989-WP
X73474-SER
9
15e KIT A.-GRILL CONTROL-
GENERAL MARKET
10
11
PANEL-SIDE-LOWER *RIGHT
NUT-JAM 1 1/2-12 STEEL
073261
073594
*NOTE: 1 KIT PER PLATEN
101006
6
Operator Parts Identification
Models C810, C812, C816, C818
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C812 Exploded View
Figure 2
ITEM
DESCRIPTION
CAN-GREASE
PART NO.
ITEM
DESCRIPTION
PART NO.
1
2
073294
073293
X72962
073262
X73272-23
073432
X72951
11
12
13
PANEL-SIDE-LOWER-RIGHT
CASTER-5" 7-5/8 STEM
073261
078377
073240
SLIDE-GREASE CAN
3
PANEL A.-SIDE UPPER-LEFT
PANEL-SIDE-LOWER-LEFT
PLATEN A.-2600W 208V
PANEL-BACK-LOWER
CASTER-GRILL 5" SWIVEL
W/LOCK
4
14
PANEL-FRONT-LOWER
073650
5
15a CONTROL A.-SWITCH
X73659
6
15b BUTTON-OPERATOR-RED
15c BUTTON-OPERATOR-BLACK
15d SWITCH-ROCKER-DPST-10A
15e KIT A.-GRILL CONTROL
076011
7
PANEL A.-BACK SERVICE
076012
8
SCREW-10-32X3/8 SLTD TRUS 024298
076989-WP
X73474-SER
9
KIT A.-GREASE SHIELD
X78330-SER
10
PANEL A.-SIDE UPPER-RIGHT X72965
7
Models C810 & C812
Operator Parts Identification
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Accessories
Figure 3
ITEM
DESCRIPTION
PART NO.
ITEM
DESCRIPTION
PART NO.
1
SHEET-RELEASE (BOX 9)
073442
072845
5
6
7
8
STRIP-REPLACEMENT
HOLDER-CLEANING
PAD-CLEANING
075888
073736
073737
073160
*2
RETAINER-SHEET RELEASE
(RETENTION BAR)
**3
4
CLIP-RELEASE MATERIAL
W/TAB
072673
075887
CLEANER-STERA SHEEN 6
1 QT/CS
SCRAPER-TEFLON WIPER
*
SHOWN PER PLATEN
** SHOWN PER PLATEN
(NOTE: EXTRA CLIPS ARE SENT WITH GRILL)
110207
8
Operator Parts Identification
Models C810 & C812
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Section 5
Important: To the Operator
Figure 4
ITEM
DESCRIPTION
ITEM
DESCRIPTION
1
2
3
4
5
RAISE BUTTON
6
7
8
9
TEMPERATURE INDICATOR LIGHTS
POWER KEY
STANDBY/COOK MODE BUTTON
MASTER POWER SWITCH
CLEAN MODE KEY
FUNCTION DISPLAY
MENU SELECT KEYS
PROGRAM KEY
9
Models C810 & C812
Important: To the Operator
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Section 6
Operating Procedures
The Model C810 has three independent upper
platens. The Model C812 has two independent
upper platens. These grills are capable of cooking a
variety of products and feature two cooking options.
Step 2
Hook the release sheet retainer on the release
material shoulder screws at the top of the upper
platen.
They provide all of the features of a flat grill, as well
as the advantages of two-sided cooking.
Note: The three platen Model C810 has been
selected to illustrate the step-by-step procedures.
For grills equipped with less than three platens,
perform the following steps as appropriate for your
grill platen configuration.
Daily Opening Procedures
Before operating the grill, the release material
sheets must be installed on the upper platens.
Figure 6
Perform the following steps for installing release
material sheets:
Step 3
Hold the non-hemmed end of the release material
sheet. Gently pull the sheet tight, wrapping it around
the platen in a side-to-side manner.
CAUTION: Make sure the grill is COOL
before attempting to install or remove release
material sheets.
Step 1
Slide the release sheet retainer through the hemmed
end of the release material sheet.
Figure 7
Note: Check the alignment of the release material
Figure 5
and make sure it fits smoothly over the upper platen.
10
Operating Procedures
Models C810 & C812
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Step 4
Step 6
Place the release material clips over the release
material sheet. Press them into place over the
release material bar at the top of the platen.
Repeat steps 1 through 5 for the remaining
upper platens.
Note: It is not necessary to change the release
material if small pin holes develop.
Note: Rotate and reverse the release the material
sheets on a daily basis.
The release material must be changed when:
S
S
Product sticks to the release material.
Carbon builds up, causing problems in taste
or appearance.
S
There is a tear in the release material in the
cooking area.
Figure 8
Step 5
Check the tightness of the release material against
the upper platen.
Figure 10
S
The release material substance is worn from
the release material sheet.
Note: Temperature checks should only be
conducted with the release material sheets
removed.
Figure 9
Note: Installing the release material sheets too
Note: Rotate and reverse the release material
tightly may cause premature failure of the sheet.
sheets on a daily basis.
11
Models C810 & C812
Operating Procedures
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The control will display the word “INITIALIZATION“
for five seconds and then will enter the OFF mode,
displaying the message “OFF”. The temperature
indicators will not be illuminated. A tone will sound
for 20 seconds unless the operator touches either
the display screen, the raise button or the standby
button.
Care of Release Material Sheets
S
DO NOT fold or crease.
Figure 11
S
S
S
DO NOT touch with any sharp object or
abrasive.
DO NOT hose with hot water or soak in
water.
Figure 13
DO NOT place under other objects.
Step 2
Touch a menu key on the control to start the grill.
The grill will start heating up to the proper
temperature. The control will display the selected
menu item and indicate “BOTTOM TOO COOL” and
“TOP TOO COOL”. The grill temperature indicators
will be illuminated in amber.
Start Up of the Grill
IMPORTANT! The lower grill surface and the
upper platen MUST BE CLEAN before starting
these procedures.
Step 1
Place the power switch in the ON position.
Figure 12
Figure 14
12
Operating Procedures
Models C810 & C812
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Programming Menu Items
To enter the Program Mode, the grill control must be
in the OFF or IDLE mode.
Step 1
Press and hold the PROGRAM key for
approximately five seconds to enter the Program
Mode.
Figure 15
When the grill is at the proper temperature, the
temperature statements will no longer display and
the temperature indicators will be illuminated in
green.
Figure 17
Step 2
The PASSWORD screen will appear. Enter the
following password: STORE1. Press the OK key.
Figure 16
Figure 18
13
Models C810 & C812
Operating Procedures
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Step 3
MENU EDIT Key
The PROGRAM MODE screen will appear.
The MENU EDIT key is used to program a menu
item. When the MENU EDIT key is pressed, the
following screen will display.
Figure 19
UNITS Key
The UNITS key is used to select either English or
metric units of measure. The UNITS key toggles
between English or metric units with each key press.
Figure 21
If there is more than one screen of menu items,
press the Previous or Next arrow keys to access the
other menu items.
ADJUST VOLUME Key
Press the menu item key to be programmed. The
following screen will display.
The ADJUST VOLUME key displays the current
volume. To increase or decrease the volume, use
the UP and DOWN arrow keys.
Figure 20
Figure 22
14
Operating Procedures
Models C810 & C812
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To edit a menu item, press the menu item key to
bring up a virtual keyboard. Type in the desired
name (up to 8 characters per line) and then press
the “X” key to return to the previous screen.
MULTIPLE TIMING FUNCTIONS: There is one
timing function for clam menu items and a maximum
of three timing functions for each flat menu item.
Each function has a set of parameters associated
with it. The function currently associated with the
menu item is displayed. Pressing either function 1,
function 2, or function 3 will bring up the next
function in the list. The functions provided are:
S
S
S
REMOVE IN
TURN IN
SEAR IN
ALARM AUTO/MANUAL: This key displays the
current status of the alarm mode. Pressing the key
toggles the mode to the opposite selection.
If ALARM AUTO is selected, the alarm will
automatically stop after five seconds has elapsed. If
ALARM MANUAL is selected, the operator must
touch either the display screen, the raise button or
the standby button to stop the alarm.
Figure 23
XXX SECONDS: This key displays the time
associated with that menu item in seconds. To
increase or decrease the seconds setting, use the
UP and DOWN arrow keys.
ACTIVE: YES or NO. This key displays the current
selection. Pressing the key toggles to the opposite
selection. Selecting YES will display the menu item
on the main display screen.
Upon completion of all programming selections,
save the selections by pressing the OK key. To
return to the main display screen without saving the
programming selections, press the X key.
TOP TEMP: This key displays the current set point
temperature for the platen. To increase or decrease
the temperature, use the UP and DOWN arrow keys.
SERVICE CONTACT INFORMATION Key
BOTTOM TEMP: This key displays the current set
point temperature for the lower grill surface. To
increase or decrease the temperature, use the UP
and DOWN arrow keys.
Press the SERVICE CONTACT INFORMATION key
to view the programmed service contact information.
Note: When setting the temperatures for a given
item, the limits are 150°F to 450°F (66°C to 232°C)
for the upper platen and 150°F to 400°F (66°C to
204°C) for the lower grill surface. If the temperatures
are set lower or higher than the temperature limits,
the set point at the control will default to 150°F and
450°F (66°C and 232°C), respectively.
CLAM/FLAT: This key displays the current setting
(CLAM or FLAT) associated with that function.
Pressing the key toggles the mode to the opposite
selection.
Figure 24
GAP: This key is only active if CLAM has been
selected. The key displays the platen gap (in inches
or mm) associated with the function. To increase or
decrease the gap setting, use the UP and DOWN
arrow keys.
VIEW HELP Key
The View Help key is not functional at this time
(future development).
15
Models C810 & C812
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Patty Placement
Placement procedures of meat products must be
followed on the grill. The meat must be placed on
the lower grill surface from front to back. When the
cook cycle is complete, the upper platen will raise.
Note: It is very important that all patties be
removed from the lower grill surface in the same
sequence that they were placed before cooking.
Patties must be removed immediately after the
upper platen has been raised to the OPEN position
and after the meat has been seasoned.
Patties are generally placed two at a time from front to back of grill and right to left. The removal order of the
patties is shown in the diagrams by the number shown in the center of each patty.
16
Operating Procedures
Models C810 & C812
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During the cooking cycle, the display will show the
name of the current menu item, “REMOVE IN”, and
the time remaining until the product should be
removed.
Operating Procedures
Cooking Product
Step 1
Select the menu item to be cooked. The grill is at the
correct temperature if the control does not display
any temperature statements and the grill
temperature indicators are green.
Step 2
Quickly place the product on the lower grill surface,
from front to back.
Figure 26
At the end of the cook cycle, the control will display
“DONE”, a tone will sound, and the platen will
automatically raise.
Step 3
Press the STANDBY button once.
Figure 27
Figure 25
Note: To cancel a cook cycle at any time, press the
RAISE button. A tone will sound and the display will
read “CANCEL” for five seconds and then enter an
IDLE mode.
The display reads “MOVING DOWN” as the platen
lowers to the cook surface.
17
Models C810 & C812
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Standby Procedures
Menu Parameters
Whenever the grill is idle and product is not being
cooked, the upper platen must be placed in the
STANDBY position.
To view the settings and actual temperatures for the
current item, press and hold the menu item key a
minimum of 5 seconds. The screen will display the
cook time, gap setting, temperature set points, and
actual temperature readings of each zone for that
menu item.
Step 1
To place the upper platen in the STANDBY position,
press the STANDBY button twice from the open
position.
Figure 30
Figure 28
If a key is not pressed for 20 seconds, the grill
control will return to the normal display. Pressing the
“X” key will bring the display back to the main
display page.
The control will display “GOING TO STANDBY” and
then change to display “STANDBY”.
Step 2
To raise the upper platen to the OPEN position to
resume cooking, press the RAISE button.
Cleaning After Each Run of Product
Step 1
Using the grill scraper, scrape the grease on the
lower grill surface from front to back. Do not scrape
across the rear of the lower grill surface with the grill
scraper.
Figure 29
CAUTION: Never use force to raise the
upper platen. Damage to components may
result. Only use the RAISE button to open the
upper platen!
Figure 31
18
Operating Procedures
Models C810 & C812
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Step 2
Use the wiper squeegee to clean the release
material sheet on the upper platen. Use a diagonal
motion to clean the sheet. Hold the handle at a slight
upward angle with the wiper end facing downward.
CAUTION: The upper platen surface is
very HOT! To prevent burn injuries, use extreme
caution when wiping the release material sheet.
Note: Do not use excessive pressure when wiping
the release material sheet with the squeegee. Using
excessive pressure can scratch or tear the release
material sheet.
Daily Cleaning Procedures
Note: The three platen Model C810 has been
selected to illustrate the step-by-step procedures.
For grills equipped with less than three platens,
perform the following steps as appropriate for your
grill platen configuration.
Step 1
Raise the upper platen to the OPEN position by
pressing the red RAISE button.
Figure 32
Step 3
Using the wiper squeegee, push the grease at the
rear of the lower grill surface into the grease can.
DO NOT use the grill scraper for this step.
Figure 33
Step 4
Use the grill cloth to clean the back splash plate and
bullnose areas as needed during operation.
CAUTION: Never use force to raise the
upper platen. Damage to components may
result. Only use the RAISE button to open the
upper platen!
Note: To increase the life of the release material
sheet, wipe it with a damp, folded grill cloth a
minimum of four times every hour.
19
Models C810 & C812
Operating Procedures
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Step 2
Step 4
Press the CLEAN key. When the cook surfaces
reach the proper temperature for cleaning, an alarm
will sound and the message “READY TO CLEAN”
will be displayed.
Put on heat-resistant gloves.
Figure 36
CAUTION: The upper platen surface and
release material sheets are very hot. To prevent
burn injuries, use extreme care.
Figure 34
Step 3
Step 5
Press the RAISE button to cancel the alarm.
Wipe the exposed surface of the release material
sheets with a clean, wet cloth.
Figure 35
Figure 37
20
Operating Procedures
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Step 6
Step 10
Remove the release material clip, the release sheet
retainer, and the release material sheet. Take these
parts to the sink to be washed and rinsed.
Scrape the lower grill surface with the grill scraper,
from front to back.
Figure 40
Step 11
Use the wiper squeegee to push residual grease
into the grease cans.
Figure 38
Step 7
Repeat steps 1 through 6 for the remaining upper
platen(s).
Step 8
Wash and rinse the clips and retainers in the sink.
Set them aside for future use.
Step 9
Set the release material sheets aside on a clean, flat
surface next to the sink until further cleaning is
performed. DO NOT fold, crease, or place them
on sharp objects.
Figure 41
Step 12
Remove, empty, and reinstall the grease cans.
Figure 39
Figure 42
21
Models C810 & C812
Operating Procedures
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Step 13
Step 17
Using an approved high temperature grill cleaner,
pour approximately 3 oz. (90 ml) onto each 12” (305
mm) cook zone.
Apply grill cleaner to the platen surfaces.
Figure 43
Figure 45
Step 14
Firmly attach a non-abrasive pad to the pad holder.
(Note: The pad must not contain any ceramic
particles.)
Step 18
Apply grill cleaner to the back side of the upper
platens.
Step 15
Dip the non-abrasive pad into the grill cleaner.
IMPORTANT: DO NOT SCRUB while applying
grill cleaner in the following steps:
Step 16
Apply grill cleaner to the front side of the upper
platens.
Figure 46
Step 19
Apply grill cleaner to the outer edges of the right and
left platens.
Figure 44
Step 20
C810: Press the STANDBY button to lower the
center platen.
DO NOT use metal scrapers, abrasive
pads, screens, or wire brushes. Damage to
components may result.
C812: Press the STANDBY button to lower one of
the platens, if needed.
110204
22
Operating Procedures
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Step 21
Step 27
C810: Apply grill cleaner to both sides of the center
platen.
Lightly scrub the outer edges of the right and left
platens.
Step 28
Step 22
C810: Press the STANDBY button to lower the
center platen.
Apply grill cleaner to the inner edges of the right and
left platens.
C812: Press the STANDBY button to lower one of
the platens, if needed.
Step 23
Press the RAISE button to raise the lowered platen.
Step 29
Step 24
C810: Lightly scrub both sides of the center platen.
Lightly scrub the front side of the platens with the
non-abrasive pad until all soil has been liquified by
the grill cleaner. For stubborn soils, apply additional
grill cleaner and lightly scrub. Do not rinse the
platens at this time.
Step 30
Lightly scrub the inner edges of the right and left
platens.
Step 31
Press the RAISE button to raise the lowered platen.
Step 25
Lightly scrub the platen surfaces.
Step 32
With a clean, wet cloth, rinse the front, sides, and
back of the platen surfaces.
Figure 47
Step 33
Step 26
With a clean, wet cloth, rinse the platen cook
surfaces.
Lightly scrub the back side of the upper platens.
Figure 48
Figure 49
23
Models C810 & C812
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Step 34
IMPORTANT!
C810: Press the STANDBY button to lower the
center platen.
DO NOT use a jet of water to clean or rinse
C812: Press the STANDBY button to lower one of
the platens, if needed.
the grill.
Step 35
C810: With a clean, wet cloth, rinse both sides of the
center platen.
DO NOT use cold water or ice to cool the
upper platen or the lower cook surface.
Step 36
Failure to follow these instructions may result in:
With a clean, wet cloth, rinse the inner edges of the
right and left platens.
S
S
S
serious electrical shock
Step 37
Press the RAISE button to raise the lowered platen.
Step 38
burns from hot steam
With a clean, wet cloth, wipe the exterior of all the
platens, especially behind the rear of the upper
platens (next to the arm assembly).
liquid collecting inside the grill and
destroying electrical components
Step 39
Starting at the back of the lower grill, spread the
remaining grill cleaner over the entire surface. Do
not scrub while applying product.
S
damaged cook surfaces
Step 40
Lightly scrub the surface with the non-abrasive pad
until all soil has been liquified by the grill cleaner.
Step 41
Carefully pour warm water on the lower grill surface,
starting from the back to the front. Use the squeegee
to remove the cleaner from the grill surface.
Figure 50
Note: The rear of the upper platen, as well as the
tubular arm, can easily be wiped from the front of the
unit. If cleaning is performed on a daily basis, there
should be no carbon build-up.
Figure 51
24
Operating Procedures
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Step 46
Remove and empty the grease cans.
To avoid damaging the grill:
S
S
S
Never use grill screens on the upper platen
or the lower grill surface.
Never use any abrasives or cleaners other
than the approved cleaner.
Never allow the grill scraper or the abrasive
cleaning materials to come in contact with
the release material.
Step 42
Pour a small amount of lukewarm water on a clean,
wet cloth over the bottom grill surface and wipe off
the residue.
Figure 53
Step 47
Wash, rinse, and reinstall the grease cans.
24 Hour Stores Only:
Step 48
Re-install the release material sheets on the
opposite side than previously used. Secure the
sheets with the release material clips and retainers.
Start up the grill per instructions starting on page 10.
Figure 52
Step 43
Wipe the lower grill surface with a clean, wet cloth.
Repeat until no visible soil remains.
Step 44
On a clean, sanitized, flat surface next to the sink,
clean both sides of the release material sheets by
gently wiping them with a clean, sanitized cloth.
Step 45
Place the release material sheets on a clean,
sanitized, flat surface to air dry overnight.
Figure 54
25
Models C810 & C812
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Step 51
Non-24 Hour Stores Only:
Leave the upper platens in the OPEN position
overnight.
Step 48
Wipe all areas with a clean, wet cloth.
Step 52
Step 49
Wipe all exterior panels.
Place the power switch in the OFF position.
Step 50
Apply a light coat of vegetable oil to the entire lower
grill plate.
Figure 55
Figure 56
26
Operating Procedures
Models C810 & C812
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Section 7
Troubleshooting Guide
PROBLEM
PROBABLE CAUSE
REMEDY
1. One side of the grill will not
heat. The control will display
the message, “FAULTY
a. The heater is faulty.
a. Call a service technician.
ELEMENT OR SHORTED
PROBE” after the TOO COOL
timer has elapsed.
b. The high limit switch is faulty.
c. The solid state relay is faulty.
a. The interface board is faulty.
b. Call a service technician.
c. Call a service technician.
a. Call a service technician.
2. One heat zone will not heat.
The display reads “TOO
COOL”.
b. The solid state relay is faulty.
c. The control harness is faulty.
a. The interface board is faulty.
b. Call a service technician.
c. Call a service technician.
a. Call a service technician.
3. One of the heat zones is
overheating. The display reads
“TOO HOT”.
b. The solid state relay is faulty.
b. Call a service technician.
a. Reset the circuit breaker.
4. The grill will not turn on when
power switch is placed in the
ON position.
a. The restaurant circuit breaker
has been tripped.
b. The control cord is not
connected properly.
b. Reconnect the cord.
c. The fuse in the control box is
faulty.
c. Call a service technician.
d. The power switch is faulty.
d. Call a service technician.
5. The upper platen will not stay
in the STANDBY mode, but will
stay in the COOK position.
a. Incorrect use of the STANDBY
button.
a. Press the STANDBY button
within five seconds of lowering
the platen into the COOK
position.
b. Faulty wire connections.
b. Call a service technician.
27
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PROBLEM
PROBABLE CAUSE
REMEDY
6. The upper platen will not stay
in the COOK or STANDBY
position.
a. Temperature is insufficient to
satisfy the indicator LED's.
a. Wait until the indicator LED's
turn green.
b. The control harness is faulty.
c. The interface board is faulty.
d. The latch switch is faulty.
b. Call a service technician.
c. Call a service technician.
d. Call a service technician.
e. Call a service technician.
f. Call a service technician.
g. Call a service technician.
e. The latch solenoid is faulty.
f. The processor control is faulty.
g. The pneumatic system is
faulty.
7. The upper platen will not stay
in the COOK position, but will
stay in the STANDBY mode.
a. The processor control is not
set properly.
a. Call a service technician.
8. The upper platen opens too
rapidly.
a. The orifice/check valve is
incorrect or missing.
a. Call a service technician.
a. Call a service technician.
9. The display reads “PLATEN
NOT LATCHED”.
a. The pneumatic system is
faulty.
b. The latch switch is faulty.
c. The latch solenoid is faulty.
a. The arm bearings are dirty.
b. Call a service technician.
c. Call a service technician.
a. Call a service technician.
10. The display reads “UPPER
PLATEN STUCK”.
b. The air cylinder is faulty.
b. Call a service technician.
c. Call a service technician.
a. Call a service technician.
c. Plugged air lines to cylinders.
a. Defective motors and cables.
11. The platen will not lower to
preset gap height.
b. Defective motor interface
board.
b. Call a service technician.
c. Loose harness connections.
c. Call a service technician.
d. Call a service technician.
d. Defective main display
controller.
28
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PROBLEM
PROBABLE CAUSE
REMEDY
12. The product is under-cooked
or overcooked.
a. The release material sheet is
worn.
a. Replace the release material
sheet.
b. Incorrect cooking time.
b. Reset the processor control for
the correct time.
c. Incorrect temperature setting.
c. Adjust the processor control to
the proper setting.
d. The upper platen or lower grill
surface is not clean and/or has
carbon build-up.
d. Closing procedures must be
followed to properly clean the
upper platen and the lower grill
surface and to remove carbon
build-up.
e. The preset gap height is
incorrect.
e. Call a service technician.
f. The heating zone is not
heating.
f. Call a service technician.
13. The product is not cooking
evenly.
a. The upper platen or lower grill
surface is not clean and/or has
carbon build-up.
a. Closing procedures must be
followed to properly clean the
upper platen and the lower grill
surface, and to remove carbon
build-up.
b. Release material sheet is
worn.
b. Replace release material
sheet.
c. The platen is not level.
c. Call a service technician.
d. Call a service technician.
d. The preset gap height is
incorrect.
e. Air pressure is not high
enough.
e. Call a service technician.
a. Call a service technician.
14. The display reads “PROBE
OPEN”.
a. The thermocouple or the
thermocouple interface board
is faulty.
15. The display reads “HOME
SWITCH STUCK ON.”
a. Defective motor control.
a. Call a service technician.
b. Defective stepper motor.
b. Call a service technician.
c. Call a service technician.
c. Defective stepper motor wire
harness.
d. Defective home switch.
d. Call a service technician.
29
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PROBLEM
PROBABLE CAUSE
REMEDY
16. The display reads “HOME
SWITCH NOT SEEN.”
a. Defective motor control.
a. Call a service technician.
b. Defective stepper motor.
b. Call a service technician.
c. Call a service technician.
c. Defective stepper motor wire
harness.
d. Defective home switch.
e. Broken platen cable.
d. Call a service technician.
e. Call a service technician.
30
Troubleshooting Guide
Models C810 & C812
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Section 8
Parts List
Models C810 & C812
Parts List
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Parts List
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Parts List
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Model C810
073370-23
9/14/10
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Model C810
073479-75
9/14/10
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Model C812
073692-23
9/15/10
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