Taylor Freezer H62 H63 User Manual

Models H62 & H63  
Shake/Slush Freezers  
Original Operating Instructions  
067343--M  
4/1/09 (Original Publication)  
(Updated 4/16/12)  
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Table of Contents  
Section 1  
To the Installer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  
1
Installer Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  
Site Preparation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  
Air Cooled Units . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  
Water Connections (Water Cooled Units Only) . . . . . . . . . . . . . . . . . . . . . . . . . . . .  
Electrical Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  
Beater Rotation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  
Refrigerant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  
1
1
2
2
2
3
3
Section 2  
To the Operator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  
Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  
Operator Parts Identification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  
4
5
7
Section 3  
Section 4  
H62 Exploded View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  
H63 Exploded View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  
Door and Beater Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  
7
8
9
Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10  
Section 5  
Important: To the Operator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11  
Symbol Definitions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12  
Power Switch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13  
Liquid Crystal Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13  
Consistency Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13  
Reset Mechanism . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13  
Operating Screen Descriptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14  
Freezer Locks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16  
Operator Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17  
Section 6  
Operating Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22  
Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22  
Sanitizing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26  
Priming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27  
Daily Closing Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28  
Models H62 & H63  
Table of Contents  
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Table of Contents -- Page 2  
Daily Opening Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29  
Manual Brush Cleaning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30  
Draining Product From The Freezing Cylinder . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31  
Rinsing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32  
Hopper Cleaning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32  
Disassembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33  
Brush Cleaning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34  
Section 7  
Important: Operator Checklist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35  
During Cleaning and Sanitizing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35  
Troubleshooting Bacterial Count . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35  
Regular Maintenance Checks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35  
Winter Storage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36  
Section 8  
Troubleshooting Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37  
Parts Replacement Schedule . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42  
Parts List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43  
Section 9  
Section 10  
Wiring Diagrams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53  
Note: Continuing research results in steady improvements; therefore, information  
in this manual is subject to change without notice.  
Note: Only instructions originating from the factory or its authorized translation  
representative(s) are considered to be the original set of instructions.  
E April, 2009 Taylor (Original Publication)  
(Updated April, 2012)  
All rights reserved.  
067343--M  
Taylor Company  
750 N. Blackhawk Blvd.  
Rockton, IL 61072  
The word Taylor and the Crown design  
are registered trademarks in the United States  
of America and certain other countries.  
Table of Contents  
Models H62 & H63  
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Section 1  
To the Installer  
The following are general installation instructions. For  
complete installation details, please see the check out  
card.  
Note: All repairs must be performed by an  
authorized Taylor Service Technician.  
This unit has many sharp edges that can  
cause severe injuries.  
Installer Safety  
In all areas of the world, equipment should be  
installed in accordance with existing local codes.  
Please contact your local authorities if you have any  
questions.  
Site Preparation  
Review the area the unit is to be installed in before  
uncrating the unit, making sure that all possible  
hazards the user or equipment may come into have  
been addressed.  
Care should be taken to ensure that all basic safety  
practices are followed during the installation and  
servicing activities related to the installation and  
service of Taylor equipment.  
For Indoor Use Only: This unit is designed to operate  
indoors, under normal ambient temperatures of  
70_-75_F (21_-24_C). The freezer has successfully  
performed in high ambient temperatures of 104_F  
(40_C) at reduced capacities.  
S
Only authorized Taylor service personnel  
should perform installation and repairs on  
the equipment.  
S
Authorized service personnel should consult  
OSHA Standard 29CFRI910.147 or the  
applicable code of the local area for the  
industry standards on lockout/tagout  
procedures before beginning any installation  
or repairs.  
This unit must NOT be installed in an area  
where a water jet or hose can be used. NEVER use a  
water jet or hose to rinse or clean the unit. Failure to  
follow this instruction may result in electrocution.  
S
S
Authorized service personnel must ensure  
that the proper PPE is available and worn  
when required during installation and  
service.  
Authorized service personnel must remove  
all metal jewelry, rings, and watches before  
working on electrical equipment.  
This unit must be installed on a level surface  
to avoid the hazard of tipping. Extreme care should be  
taken in moving this equipment for any reason. Two or  
more persons are required to safely move this unit.  
Failure to comply may result in personal injury or  
equipment damage.  
The main power supply(s) to the freezer must  
Uncrate the unit and inspect it for damage. Report any  
damage to your Taylor Distributor.  
be disconnected prior to performing any repairs.  
Failure to follow this instruction may result in personal  
injury or death from electrical shock or hazardous  
moving parts as well as poor performance or damage  
to the equipment.  
This piece of equipment is made in the USA and has  
USA sizes of hardware. All metric conversions are  
approximate and vary in size.  
1
Models H62 & H63  
To the Installer  
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Air Cooled Units  
Electrical Connections  
DO NOT obstruct air intake and discharge openings:  
In the United States, this equipment is intended to be  
installed in accordance with the National Electrical  
Code (NEC), ANSI/NFPA 70-1987. The purpose of the  
NEC code is the practical safeguarding of persons and  
property from hazards arising from the use of  
electricity. This code contains provisions considered  
necessary for safety. In all other areas of the world,  
equipment should be installed in accordance with the  
existing local codes. Please contact your local  
authorities.  
Air cooled units require a minimum of 6” (152 mm) of  
clearance around all sides of the freezer and 7--1/2”  
(191 mm) on the bottom to allow for adequate air flow  
across the condenser. Failure to allow adequate  
clearance can reduce the refrigeration capacity of the  
freezer and possibly cause permanent damage to the  
compressor.  
Water Connections  
(Water Cooled Units Only)  
FOLLOW YOUR LOCAL ELECTRICAL CODES!  
An adequate cold water supply must be provided with  
a hand shut--off valve. On the underside rear of the  
base pan, two 3/8” I.P.S. water connections for inlet  
and outlet have been provided for easy hook--up. 1/2”  
inside diameter water lines should be connected to the  
machine. (Flexible lines are recommended, if local  
codes permit.) Depending on local water conditions, it  
may be advisable to install a water strainer to prevent  
foreign substances from clogging the automatic water  
valve. There will be only one water “in” and one water  
“out” connection. DO NOT install a hand shut--off valve  
on the water “out” line! Water should always flow in this  
order: first, through the automatic water valve; second,  
through the condenser; and third, through the outlet  
fitting to an open trap drain.  
Each freezer requires one power supply. Check the  
data label on the freezer for branch circuit overcurrent  
protection or fuse, circuit ampacity and electrical  
specifications. Refer to the wiring diagram provided  
inside of the control box for proper power connections.  
CAUTION: THIS EQUIPMENT MUST BE  
PROPERLY GROUNDED! FAILURE TO DO SO  
CAN RESULT IN SEVERE PERSONAL INJURY  
FROM ELECTRICAL SHOCK!  
This unit is provided with an equipotential  
grounding lug that is to be properly attached to the rear  
of the frame by the authorized installer. The installation  
location is marked by the equipotential bonding  
symbol (5021 of IEC 60417-1) on both the removable  
panel and the equipment’s frame.  
A back flow prevention device is required  
on the incoming water connection side. Please  
refer to the applicable National, State, and local codes  
for determining the proper configuration.  
111012  
2
To the Installer  
Models H62 & H63  
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Refrigerant  
S
S
Stationary appliances which are not  
equipped with a power cord and a plug or  
another device to disconnect the appliance  
from the power source must have an all-pole  
disconnecting device with a contact gap of  
at least 3 mm installed in the external  
installation.  
Appliances that are permanently connected  
to fixed wiring and for which leakage  
currents may exceed 10 mA, particularly  
when disconnected, not used for long  
periods, or during initial installation, shall  
have protective devices such as a GFI to  
protect against the leakage of current,  
installed by authorized personnel to the local  
codes.  
In consideration of our environment, Taylor  
proudly uses only earth friendly HFC refrigerants. The  
HFC refrigerant used in this unit is R404A. This  
refrigerant is generally considered non-toxic and  
non-flammable, with an Ozone Depleting Potential  
(ODP) of zero (0).  
However, any gas under pressure is potentially  
hazardous and must be handled with caution.  
NEVER fill any refrigerant cylinder completely with  
liquid. Filling the cylinder to approximately 80% will  
allow for normal expansion.  
S
Supply cords used with this unit shall be  
oil-resistant, sheathed flexible cable, not  
lighter than ordinary polychloroprene or  
other equivalent synthetic  
elastomer-sheathed cord (Code designation  
60245 IEC 57) installed with the proper cord  
anchorage to relieve conductors from strain,  
including twisting, at the terminals and  
protect the insulation of the conductors from  
abrasion.  
Refrigerant liquid sprayed onto the skin may  
cause serious damage to tissue. Keep eyes and skin  
protected. If refrigerant burns should occur, flush  
immediately with cold water. If burns are severe, apply  
ice packs and contact a physician immediately.  
Taylor reminds technicians to be cautious of  
government laws regarding refrigerant recovery,  
recycling, and reclaiming systems. If you have any  
questions regarding these laws, please contact the  
factory Service Department.  
Beater Rotation  
Beater rotation must be clockwise as viewed  
WARNING: R404A refrigerant used in  
conjunction with polyolester oils is extremely moisture  
absorbent. When opening a refrigeration system, the  
maximum time the system is open must not exceed 15  
minutes. Cap all open tubing to prevent humid air or  
water from being absorbed by the oil.  
looking into the freezing cylinder.  
Note: The following procedures must be  
performed by an authorized Taylor service  
technician.  
To correct rotation on a three--phase unit, interchange  
any two incoming power supply lines at freezer main  
terminal block only.  
To correct rotation on a single--phase unit, change the  
leads inside the beater motor. (Follow the diagram  
printed on the motor.)  
Electrical connections are made directly to the  
terminal block provided in the main control box  
mounted on the right hand side of the freezer.  
3
Models H62 & H63  
To the Installer  
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Section 2  
To the Operator  
The Models H62 and H63 shake freezers have been  
carefully engineered and manufactured to give you  
dependable operation. These units, when properly  
operated and cared for, will produce a consistent,  
quality product. Like all mechanical products, they will  
require cleaning and maintenance. A minimum  
amount of care is necessary if the operating  
procedures outlined in this manual are followed  
closely.  
The user is responsible for returning the product to the  
appropriate collection facility, as specified by your local  
code.  
For additional information regarding applicable local  
laws, please contact the municipal facility and/or local  
distributor.  
This Operator’s Manual should be read before  
operating or performing any maintenance on your  
equipment.  
Compressor Warranty Disclaimer  
The refrigeration compressor(s) on this machine are  
warranted for the term indicated on the warranty card  
accompanying this machine. However, due to the  
Montreal Protocol and the U.S. Clean Air Act  
Amendments of 1990, many new refrigerants are  
being tested and developed, thus seeking their way  
into the service industry. Some of these new  
refrigerants are being advertised as drop--in  
replacements for numerous applications. It should be  
noted that, in the event of ordinary service to this  
machine’s refrigeration system, only the refrigerant  
specified on the affixed data label should be used.  
The unauthorized use of alternate refrigerants will void  
your compressor warranty. It will be the owner’s  
responsibility to make this fact known to any technician  
he employs.  
Your Taylor freezer will NOT eventually compensate  
for and correct any errors during the set--up or filling  
operations. Thus, the initial assembly and priming  
procedures are of extreme importance. It is strongly  
recommended that personnel responsible for the  
equipment’s operation, both assembly and  
disassembly, go through these procedures together in  
order to be properly trained and to make sure that no  
confusion exists.  
In the event you should require technical assistance,  
please contact your local authorized Taylor Distributor.  
Note: Warranty is valid only if the parts are authorized  
Taylor parts, purchased from an authorized Taylor  
Distributor, and the required service work is provided  
by an authorized Taylor service technician. Taylor  
reserves the right to deny warranty claims on  
equipment or parts if non--approved parts or  
refrigerant were installed in the machine, system  
modifications were performed beyond factory  
recommendations, or it is determined that the failure  
was caused by neglect or abuse.  
It should also be noted that Taylor does not warrant the  
refrigerant used in its equipment. For example, if the  
refrigerant is lost during the course of ordinary service  
to this machine, Taylor has no obligation to either  
supply or provide its replacement either at billable or  
unbillable terms. Taylor does have the obligation to  
recommend a suitable replacement if the original  
refrigerant is banned, obsoleted, or no longer available  
during the five year warranty of the compressor.  
Note: Constant research results in steady  
improvements; therefore, information in this  
manual is subject to change without notice.  
The Taylor Company will continue to monitor the  
industry and test new alternates as they are being  
developed. Should a new alternate prove, through our  
testing, that it would be accepted as a drop--in  
replacement, then the above disclaimer would  
become null and void. To find out the current status of  
an alternate refrigerant as it relates to your  
compressor warranty, call the local Taylor Distributor  
or the Taylor Factory. Be prepared to provide the  
Model/Serial Number of the unit in question.  
If the crossed out wheeled bin symbol is  
affixed to this product, it signifies that this product is  
compliant with the EU Directive as well as other similar  
legislation in effect after August 13, 2005. Therefore,  
it must be collected separately after its use is  
completed, and cannot be disposed as unsorted  
municipal waste.  
4
To the Operator  
Models H62 & H63  
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Section 3  
Safety  
We, at Taylor Company, are concerned about the  
safety of the operator when he or she comes in contact  
with the freezer and its parts. Taylor has gone to  
extreme efforts to design and manufacture built--in  
safety features to protect both you and the service  
technician. As an example, warning labels have been  
attached to the freezer to further point out safety  
precautions to the operator.  
S
S
DO NOT operate the freezer unless it is  
properly grounded.  
DO NOT operate the freezer with larger  
fuses than specified on the freezer data  
label.  
S
All repairs must be performed by an  
authorized Taylor service technician. The  
main power supplies to the machine must  
be disconnected prior to performing any  
repairs.  
IMPORTANT -- Failure to adhere to the  
following safety precautions may result in severe  
personal injury or death. Failure to comply with  
these warnings may damage the machine and its  
components. Component damage will result in  
part replacement expense and service repair  
expense.  
S
S
Cord Connected Units: Only Taylor  
authorized service technicians may install a  
plug on this unit.  
Stationary appliances which are not  
equipped with a power cord and a plug or  
another device to disconnect the appliance  
from the power source must have an all-pole  
disconnecting device with a contact gap of  
at least 3 mm installed in the external  
installation.  
DO NOT operate the freezer without reading  
this Operator Manual. Failure to follow this instruction  
may result in equipment damage, poor freezer  
performance, health hazards, or personal injury.  
S
Appliances that are permanently connected  
to fixed wiring and for which leakage  
currents may exceed 10 mA, particularly  
when disconnected, not used for long  
periods, or during initial installation, shall  
have protective devices such as a GFI to  
protect against the leakage of current,  
installed by authorized personnel to the local  
codes.  
Per IEC 60335--1 and its part 2 standards,  
“This appliance is to be used only by trained personnel.  
It is not intended for use by children or people with  
reduced physical, sensory, or mental capabilities, or  
lack of experience and knowledge, unless given  
supervision or instruction concerning the use of the  
appliance by a person responsible for their safety.”  
S
Supply cords used with this unit shall be  
oil-resistant, sheathed flexible cable, not  
lighter than ordinary polychloroprene or  
other equivalent synthetic  
This unit is provided with an equipotential  
grounding lug that is to be properly attached to the rear  
of the frame by the authorized installer. The installation  
location is marked by the equipotential bonding  
symbol (5021 of IEC 60417-1) on both the removable  
panel and the equipment’s frame.  
elastomer-sheathed cord (Code designation  
60245 IEC 57) installed with the proper cord  
anchorage to relieve conductors from strain,  
including twisting, at the terminals and  
protect the insulation of the conductors from  
abrasion.  
DO NOT use a water jet to clean or rinse the  
freezer. Failure to follow these instructions may result  
in serious electrical shock.  
Failure to follow these instructions may result in  
electrocution. Contact your local authorized Taylor  
Distributor for service.  
111020  
5
Models H62 & H63  
Safety  
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DO NOT draw product or attempt to  
disassemble the unit during the HEAT cycle. The  
product is hot and under extreme pressure.  
S
S
DO NOT allow untrained personnel to  
operate this machine.  
DO NOT operate the freezer unless all  
service panels and access doors are  
restrained with screws.  
DO NOT remove any internal operating  
parts (examples: freezer door, beater,  
scraper blades, etc.) unless all control  
switches are in the OFF position.  
Cleaning and sanitizing schedules are  
governed by your state or local regulatory agencies  
and must be followed accordingly. Please refer to the  
cleaning section of this manual for the proper  
procedure to clean this unit.  
S
Failure to follow these instructions may result in severe  
personal injury to fingers or hands from hazardous  
moving parts.  
DO NOT obstruct air intake and discharge openings:  
Air cooled units require a minimum of 6” (152 mm) of  
clearance around all sides of the freezer and 7--1/2”  
(191 mm) on the bottom to allow for adequate air flow  
across the condenser. Failure to allow adequate  
clearance can reduce the refrigeration capacity of the  
freezer and possibly cause permanent damage to the  
compressor.  
This unit has many sharp edges that can  
cause severe injuries.  
S
DO NOT put objects or fingers in the door  
spout. This may contaminate the product  
and cause severe personal injury from blade  
contact.  
For Indoor Use Only: This unit is designed to operate  
indoors, under normal ambient temperatures of 70_ -  
75_F (21_ - 24_C). The freezer has successfully  
performed in high ambient temperatures of 104_F  
(40_C) at reduced capacities.  
S
USE EXTREME CAUTION when removing  
the beater asssembly. The scraper blades  
are very sharp.  
NOISE LEVEL: Airborne noise emission does not  
exceed 78 dB(A) when measured at a distance of 1.0  
meter from the surface of the machine and at a height  
of 1.6 meters from the floor.  
This freezer must be placed on a level  
surface. Failure to comply may result in personal injury  
or equipment damage.  
6
Safety  
Models H62 & H63  
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Section 4  
Operator Parts Identification  
H62 Exploded View  
Figure 1  
ITEM  
DESCRIPTION  
PART NO.  
ITEM  
DESCRIPTION  
PART NO.  
1
2
3
4
5
6
7
8
9
KIT A.-COVER-HOPPER  
SPACER-PROBE *SQ HOLE*  
DISC-PROBE *SQ HOLE*  
PROBE A.-MIX LOW-HT  
BLADE A.-AGITATOR  
PANEL-REAR  
X65368  
10  
11  
12  
13  
14  
15  
16  
17  
*18  
GASKET-BASE PAN  
SHELF-TRAY-DRIP  
PANEL A.-FRONT-LOWER  
SHIELD-SPLASH  
067316  
056076  
X69419  
049203  
056858  
067500-SP1  
027503  
011390  
030966  
030965  
X42077  
X56591-SP1  
067501  
TRAY-DRIP  
PANEL-SIDE LEFT  
PAN-DRIP 11-5/8 LONG  
STUD-NOSE CONE  
SCREW-1/4-20X3/8 SLTD  
PANEL A.-DUCT-RIGHT  
PANEL-FRONT-UPPER  
011694  
X67499-SP1  
067305  
SCREW-10X7/16 UNSLOTTED 066234  
*NOT SHOWN  
120215  
7
Models H62 & H63  
Operator Parts Identification  
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H63 Exploded View  
Figure 2  
ITEM  
DESCRIPTION  
PART NO.  
ITEM  
DESCRIPTION  
PANEL-SERVICE  
PART NO.  
1
2
3
4
5
6
7
8
9
KIT A.-COVER-HOPPER  
BLADE A.-AGITATOR  
X65369  
10  
11  
12  
048380  
046275  
046177  
X56591-SP1  
046668  
TRAY-DRIP 14.8  
TRIM-REAR CORNER  
PANEL A.-DUCT-RIGHT  
PANEL-REAR W/LOUVERS  
ADAPTOR A.-CASTER  
CASTER-SWV 5/8 STEM 4IN  
SCREW-1/4-20X5/8  
SHIELD-SPLASH-WIRE  
13-11/16 L  
X67958-SP1  
026980-SP  
X18915  
13  
14  
PAN-DRIP 19-1/2 LONG  
035034  
011390  
STUD-NOSE CONE  
5/16-18X3/8-1  
018794  
15  
16  
PANEL A.-FRONT  
PANEL-SIDE LEFT  
X48371  
005542  
067721-SP1  
CASTER-4" SWV 5/8 STEM  
W/BRAKE  
034081  
120214  
8
Operator Parts Identification  
Models H62 & H63  
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Door and Beater Assembly  
Figure 3  
ITEM  
DESCRIPTION  
VALVE A.--DRAW  
PART NO.  
ITEM  
DESCRIPTION  
PART NO.  
1
2
3
4
5
6
7
8
X56119  
020571  
9
10  
11  
12  
13  
TORQUE A.--SOFT SLUSH  
BEARING--GUIDE  
X67190  
014496  
016672  
013116  
X45719  
067489  
035527  
032560  
O--RING--1--1/16 OD X .139W  
O--RING 5/8 OD X .103 W  
NUT--STUD  
016030  
GASKET--DOOR 5.177 ID  
BEARING--FRONT  
021508  
PLUG--PRIME  
067192  
BEATER A.--7QT BLADELESS  
SHAFT--BEATER H62  
SHAFT--BEATER H63  
SEAL--DRIVE SHAFT  
DOOR A.--1 SPOUT  
O--RING--.291 ID X .080W  
ARM--TORQUE  
X67194--SER  
018550  
14  
15  
067428  
120214  
9
Models H62 & H63  
Operator Parts Identification  
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Accessories  
Figure 4  
ITEM  
DESCRIPTION  
PART NO.  
ITEM  
DESCRIPTION  
PART NO.  
1
BRUSH-MIX PUMP BODY -  
3” X 7” WHITE  
023316  
6
7
8
*
LUBRICANT-TAYLOR HI PERF  
PAIL-MIX 10 QT.  
048232  
013163  
2
3
4
5
BRUSH-END-DOOR-SPOUT  
BRUSH-DOUBLE ENDED  
039719  
013072  
TRAY-PARTS-BARREL 7 QT.  
KIT A.-TUNE UP  
067406  
X67224  
SEE NOTE  
BRUSH-REAR BRG 1IN.D X 2IN 013071  
BRUSH-DRAW VALVE 014753  
**  
SANITIZER·STERA SHEEN  
*Not Shown  
**Note: A sample container of sanitizer is sent with the  
unit. For reorders, order Stera Sheen part no. 055492  
(100 2 oz. packs) or Kay-5 part no. 041082 (200 packs).  
111012  
10  
Operator Parts Identification  
Models H62 & H63  
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Section 5  
Important: To the Operator  
H62  
Figure 5  
ITEM  
DESCRIPTION  
ITEM  
DESCRIPTION  
1
2
3
4
5
POWER SWITCH (TOGGLE)  
6
7
LED INDICATOR-- CLEAN MANUALLY  
CONSISTENCY CONTROL  
(SWITCH--TORQUE)  
LED INDICATOR--MIX LOW (PCB A--LED)  
LED INDICATOR--MIX OUT (PCB A--LED)  
LED INDICATOR--HEAT MODE  
8
9
KEYPADS  
COVER--VISCOSITY ADJUSTMENT  
LIQUID CRYSTAL DISPLAY  
120206  
11  
Models H62 & H63  
Important: To the Operator  
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H63  
Figure 6  
The following chart identifies the symbol definitions  
used on the operator switches.  
ITEM  
DESCRIPTION  
1
2
3
4
5
6
7
POWER SWITCH (TOGGLE)  
LIQUID CRYSTAL DISPLAY  
LED INDICATOR--MIX LOW (PCB A--LED)  
LED INDICATOR--MIX OUT (PCB A--LED)  
LED INDICATOR--HEAT MODE  
LED INDICATOR--CLEAN MANUALLY  
CONSISTENCY CONTROL  
(SWITCH--TORQUE)  
= ON  
= OFF  
= MIX LOW  
= MIX OUT  
= HEAT MODE  
= CLEAN MANUALLY  
= WASH  
8
COVER--VISCOSITY ADJUSTMENT  
Symbol Definitions  
To better communicate in the International arena, the  
words on many of our operator switches and buttons  
have symbols to indicate their functions. Your Taylor  
equipment is designed with these International  
symbols.  
= AUTO  
= MENU  
120206  
12  
Important: To the Operator  
Models H62 & H63  
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LED Indicator -- CLEAN MANUALLY  
Power Switch  
The CLEAN MANUALLY indicator flashes to indicate  
that the freezer must be disassembled and brush  
cleaned within 24 hours.  
When placed in the ON position, the power switch  
allows control panel operation. The power switch is  
located on the left side of the control channel.  
When all four indicators are flashing, the freezer is in  
a locked condition. Once a hard lock condition has  
been remedied, two indicators will remain flashing until  
the mix low and mix out conditions have been satisfied.  
During a soft lock condition, all four indicators will stop  
flashing once the unit has been placed in a heat cycle.  
Liquid Crystal Display  
The Liquid Crystal Display (LCD) is located on the front  
control panel. The LCD is used to show the current  
mode of operation, and whether or not there is  
sufficient mix.  
Consistency Control  
The viscosity (thickness) of the shake is controlled by  
a sensing device called the consistency control. The  
consistency control knob is located to the lower right  
of the control channel. To achieve a thicker shake, turn  
the knob clockwise and counterclockwise to achieve a  
thinner shake consistency.  
LED Indicator -- MIX LOW  
Allow the refrigeration system to cycle on and off 2 or  
3 times before an accurate consistency can be  
evaluated.  
The MIX LOW indicator flashes to indicate that the mix  
hopper has a low supply of mix. The mix hopper should  
be filled as soon as possible.  
Reset Mechanism  
LED Indicator -- MIX OUT  
The reset button is located in the left side panel of the  
H62. The reset button is located in the right side panel  
of the H63. The reset mechanism protects the beater  
motor from an overload condition. If an overload  
occurs, the reset mechanism will trip. To properly reset  
the freezer, press the reset button firmly and clear the  
tone per instructions in “Clearing Fault Tones” on  
page 18.  
The MIX OUT indicator flashes to indicate that the mix  
hopper has an insufficient supply of mix to operate the  
freezer. At this time, the AUTO mode is locked out and  
the freezer goes into the STANDBY mode. To return  
the freezer to the AUTO mode, fill the hopper with mix  
and press the AUTO key. Thefreezer willautomatically  
begin operation.  
If the reset mechanism trips again, contact your  
authorized Taylor Distributor to resolve the problem.  
LED Indicator -- HEAT MODE  
Warning: Do not use metal objects to  
press the reset button. Failure to comply may  
result in severe personal injury or death.  
The HEAT MODE indicator flashes to indicate that the  
freezer is in the process of a heat cycle.  
13  
Models H62 & H63  
Important: To the Operator  
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If any of the requirements for a brush clean have not  
been met, the time displayed will remain at 5:00  
minutes. When all the requirements for a brush  
cleaning are met, and the five minutes expire, the  
screen will change to the second screen, which is the  
standard power switch OFF screen.  
Operating Screen Descriptions  
When the machine is powered the system willinitialize.  
The screen will display “INITIALIZING”. There will be  
four types of data the system will check: LANGUAGE,  
SYSTEM DATA, CONFIG DATA, and LOCKOUT  
DATA. During the INITIALIZING... LANGUAGE  
screen, the alarm will be on. If the system data,  
configuration data, or lockout history data has become  
corrupt, the following screen will alert the operator that  
the system settings may have been changed.  
POWER SWITCH OFF  
-- = -- = -- = -- = -- = --  
UNIT CLEANED  
NVRAM FAULT  
RESET TO DEFAULTS  
PRESS SEL KEY  
When the power switch is set in the ON position, the  
system mode of operation screen is displayed. In this  
example, the machine is ON, but no mode of operation  
has been selected. The second line of the display  
indicates whether there is a sufficient supply of mix in  
the hopper or if there is a LOW or OUT mix condition.  
The third line of the display shows the temperature of  
the mix hopper. After pressing the AUTO key, the last  
line of the display shows the month and date (MM =  
month, DD = day) that the machine needs to be  
disassembled and brush cleaned.  
Once the system has initialized the SAFETY  
TIMEOUT screen is displayed and the alarm is turned  
on.  
SAFETY TIMEOUT  
ANY KEY ABORTS  
MODE: ON  
MIX: OK  
HOPPER TEMP: 40.0F  
BRUSH CLEAN ON: MM/DD  
This screen will be displayed, with the alarm on, for 60  
seconds or until any key is pressed.  
The next display indicates the freezer is operating in  
two different modes. The following information is  
given:  
After the safety timeout has been completed, and the  
power switch is OFF, one of the following screens is  
displayed.  
The machine is operating in the WASH mode and the  
mix level in the hopper is low. The temperature of the  
mix hopper is 40_F (4.4_C), and the machine needs to  
be brush cleaned on October 31st.  
The first screen is displayed if the machine is not in a  
brush clean state.  
POWER SWITCH OFF  
MODE: WASH  
MIX: OUT  
TIME: 4:30  
MIX: LOW  
HOPPER: 62.1  
BARREL: 67.7  
HOPPER TEMP: 40.0 F  
BRUSH CLEAN ON: 10/31  
14  
Important: To the Operator  
Models H62 & H63  
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The following displays pertain to the HEAT cycle:  
When the heating phase is complete, the freezer goes  
into the holding phase of the cycle. The holding phase  
will hold the temperature above 151_F (66.1_C) for a  
minimum of 30 minutes.  
A System Alert screen displays an alert and alarm 15  
minutes prior to the start of the heat cycle. The alarm  
will sound and show on the display. The alarm will  
sound until the SEL key is pressed to clear the fault.  
This feature allows the operator time to make sure the  
freezer is in AUTO or STANDBY, and has the proper  
amount of mix in the hopper before the start of the heat  
cycle.  
In this example, the hopper temperature is 151_F  
(66.1_C).  
MODE: HEAT  
PHASE: HOLD  
HOPPER: 151.0 F  
BRUSH CLEAN ON: MM/DD  
SYSTEM ALERT  
HEAT TREAT CYCLE  
The final phase of the heat treatment cycle is the  
cooling phase. Now the freezer must cool the mix  
below 41_F (5_C). If the product fails to cool in two  
hours, the freezer will lock out.  
SEL  
This example illustrates that the temperature is being  
lowered, but has not yet reached the set point.  
While in the heating phase, you will see this display. It  
shows the present temperature of the hopper.  
MODE: HEAT  
PHASE: COOL  
HOPPER TEMP: 55.0 F  
BRUSH CLEAN ON: MM/DD  
MODE: HEAT  
PHASE: HEAT  
HOPPER: 140.0 F  
BRUSH CLEAN ON: MM/DD  
The entire heat treatment cycle must be completed in  
four hours.  
When the entire heat cycle has been completed, the  
normal display will appear, showing the machine in the  
STANDBY mode. The machine may now be placed in  
the AUTO mode or left in the STANDBY mode.  
During the heating phase, the mix temperature must  
be raised above 151_F (66.1_C) within 90 minutes or  
the freezer will be locked in STANDBY, and the cycle  
failure display will appear.  
MODE: STANDBY  
MIX: OK  
HOPPER: 41.0 F  
BRUSH CLEAN ON: MM/DD  
In the example, the hopper temperature is 140_F  
(60_C). The phase shows that the machine is in the  
heat phase of the heat treatment cycle.  
15  
Models H62 & H63  
Important: To the Operator  
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The next display is the screen which will appear after  
the failure message. To comply with health codes, heat  
treatment system freezers must complete a heat  
treatment cycle daily, and must also be brush cleaned  
every 14 days. Brush cleaning is the normal  
disassembly and cleaning procedures. Failure to  
follow these guidelines will cause the control to lock the  
freezer out of the AUTO mode.  
Freezer Locks  
There are two types of freezer lock conditions that can  
occur: Hard Lock or Soft Lock. A Hard Lock requires  
that the machine be disassembled and brush cleaned.  
A Soft Lock can be corrected by either disassembling  
and brush cleaning the machine or by starting another  
heat treatment cycle.  
Press the WASH key.  
Hard Lock: There are two causes for a hard lock. The  
freezer will hard lock if either the Brush Clean Timer  
has elapsed or if a Thermistor Failure (freezing  
cylinder or hopper) occurred during a Heat Cycle.  
NO AUTO OPERATION  
ALLOWED UNTIL  
BRUSH CLEANING  
PRESS WASH KEY  
1. The following screen will be displayed if a Brush  
Clean Cycle Time has occurred.  
Note: The heat treatment schedule can be adjusted  
from 2 to 14 days. Always comply with local guidelines  
for the maximum number of days allowed between  
brush clean cycles.  
BRUSH CLEAN TIMEOUT  
FREEZER LOCKED  
CLEANING REQ’D  
>
BRUSH CLEAN  
The next display will appear after the brush cleaning  
message. It indicates that the control is in the OFF  
mode and the machine needs to be disassembled and  
brush cleaned.  
Touching the MENU/SEL key will display the  
following screen.  
MODE: OFF  
MIX: OK  
HOPPER TEMP: 41.0 F  
FREEZER LOCKED  
FREEZER LOCKED  
Once the unit is unlocked, only the MIX OUT and MIX  
LOW LED’s will flash.  
2. The following screen will display if there has  
been a thermistor failure (freezing cylinder or  
hopper) during the heat treatment process.  
Soft Lock: If a heat treatment cycle has not been  
initiated within the last 24 hours, all four LED’s on the  
front of the machine will light and a message will  
appear on the LCD. Line 3 of the LCD will indicate the  
reason the message appears.  
SYSTEM FAULT  
FREEZER LOCKED  
SERVICE REQ’D  
NO HEAT TREAT START  
BECAUSE  
>
BRUSH CLEAN  
VARIABLE MESSAGE  
PRESS SEL KEY  
All four LED’s on the front of the freezer will light. Press  
the MENU/SEL key.  
16  
Important: To the Operator  
Models H62 & H63  
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Following are the variable messages which will appear  
on line 3:  
NO AUTO OPERATION  
ALLOWED. PRESS  
AUTO FOR HEAT CYCLE  
WASH TO BRUSH CLEAN  
1. POWER SWITCH OFF: Power switch was in  
the OFF position.  
2. MIX OUT PRESENT: There was a mix out  
condition present.  
If the WASH key is pressed, the next display will  
appear and the freezer will have to be disassembled  
and brush cleaned.  
3. AUTO OR STANDBY OFF: The unit was not in  
the AUTO or STANDBY mode.  
4. NO HEAT CYCLE TRIED: A heat treatment  
cycle was not attempted in the last 24 hours.  
(AUTO HEAT TIME was advanced, or a power  
loss was experienced at the time the cycle was  
to occur, or a heat cycle failure not due to a  
thermistor failure.)  
MODE: OFF  
MIX: OK  
HOPPER TEMP: 41.0F  
FREEZER LOCKED  
Once the freezer is unlocked by starting a heat  
treatment cycle, only the heat cycle LED will light. If the  
freezer is unlocked by brush cleaning, the mix low and  
mix out LED’s will light.  
If the following screen appears, a soft lock has  
occurred during the heat treatment cycle.  
HEAT TREAT CYCLE  
FAILURE  
FREEZER LOCKED  
PRESS SEL KEY  
Operator Menu  
Screen “A” is the OPERATOR MENU. It is used to  
enter the operator function displays. To access the  
OPERATOR MENU, simply press the MENU/SEL key.  
The cursor will flash over the letter “A” indicating that  
this is screen “A”. To select a different screen, use the  
arrow keys and move the cursor to the desired screen  
selection and press the MENU/SEL key.  
If the temperature of the product has not fallen below  
41_F (5_C) by the end of the COOL cycle, thefollowing  
screen will appear.  
PRODUCT OVER TEMP  
FREEZER LOCKED  
PRESS SEL KEY  
OPERATOR MENU  
A B C D E F G H I J K L M N  
EXIT FROM MENU  
Press the MENU/SEL key to advance to the next  
display.  
<-- -- -- -- -- -->  
SEL  
When one of these messages appears, automatic  
freezer operation cannot take place until the freezer is  
disassembled and brush cleaned or has completed a  
heat treatment cycle.  
Screen “B” is FAULT DESCRIPTION. The fault  
description will indicate if there is a fault with the  
freezer.  
The next display will instruct the operator to start aheat  
treatment cycle manually (by pressing the AUTO key),  
or to disassemble and brush clean the freezer. If the  
AUTO key is pressed, the freezer will automatically  
start the heat treatment cycle and only the heat cycle  
LED will light.  
FAULT DESCRIPTION  
VARIABLE MESSAGE  
CLR  
SEL  
17  
Models H62 & H63  
Important: To the Operator  
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9. BARREL OVER TEMP: The barrel temperature  
has risen too high as follows. Clear the tone.  
Clearing Fault Tones  
a. The barrel temperature was 41_F (5_C) or  
higher for four hours.  
To clear the tone for any faults which have been  
corrected, press the <-- -- arrow key. To see if there is  
more than one fault, press the MENU/SEL key. When  
the last fault is displayed, the control will return to the  
OPERATOR MENU. To return to the main screen,  
move the cursor to “A” and press the MENU/SEL key  
again.  
b. The barrel temperature was 45_F (7_C)or  
higher for more than one hour.  
10. POWER FAILURE: This message will appear  
in the FAULT DESCRIPTION if a power failure  
has occurred. Clear the tone.  
Screen “C” is SET CLOCK. This screen will display the  
current date and time. The date and time may only be  
changed after the freezer has been manually brush  
cleaned but before it has been placed in the AUTO  
mode. Move the cursor under the number you wish to  
change. Press the plus key to increase the number;  
press the minus key to decrease the number. When  
the desired time and date appears, press the  
MENU/SEL key once to return to the OPERATOR  
MENU.  
Listed below are the variable messages which will  
appear, along with the corrective action:  
1. NO FAULT FOUND: There was no fault found  
in the freezer. Nothing will appear on the screen  
after this variable message appears.  
2. BEATER OVERLOAD: Press the reset button  
firmly and clear the tone .  
3. HPCO COMPRESSOR: Place the power  
switch in the OFF position. Wait 5 minutes for  
the machine to cool. Place the power switch in  
the ON position and clear the tone.  
SET CLOCK  
10:21 AM  
-- --  
12/07/2009  
+++  
<-- -- -- -- -- -->  
-- -- --  
SEL  
4. COMP ON TOO LONG: Place the power  
switch in the OFF position and clear the tone.  
Call service technician.  
If an invalid date is entered, the following screen will  
appear.  
5. HOPPER THERM BAD: Place the power  
switch in the OFF position. Call service  
technician.  
SET CLOCK  
10:34 AM  
-- --  
02/30/2010  
I N V A L I D D A T E  
+++  
<-- -- -- -- -- -->  
-- -- --  
SEL  
6. BARREL THERM BAD: Place the power  
switch in the OFF position. Call service  
technician.  
When the MENU/SEL key is pressed, the controller  
will return to the previous LCD screen to allow for  
correction of the calendar entry. The controller will not  
advance to the next screen until a valid date has been  
entered. Once a valid date has been entered, pressing  
the MENU/SEL key will display a the Daylight Saving  
Time screen.  
7. GLYCOL THERM BAD: Place the power  
switch in the OFF position. Call service  
technician.  
8. HOPPER OVER TEMP: The hopper  
temperature has risen too high as follows. Clear  
the tone.  
DAYLIGHT SAVING TIME  
ENABLE  
_ _ _ _ _  
DISABLE  
a. The hopper temperature was 41_F (5_C) or  
<-- -- -- -->  
SEL  
higher for four hours.  
b. The hopper temperature was 45_F (7_C) or  
Pressing the <-- -- arrow key or the -- --> arrow key  
will move the cursor left or right respectively. Pressing  
higher for more than one hour.  
091210  
18  
Important: To the Operator  
Models H62 & H63  
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the MENU/SEL key while under “ENABLE” will accept  
the selection and will automatically increase the clock  
one hour at 2:00 a.m. on the first Sunday in every April.  
It will decrease one hour at 2:00 a.m. on the last  
Sunday in every October. Pressing the MENU/SEL  
key while under “DISABLE” will accept the selection  
and operate normally. Pressing the MENU/SEL key  
again will accept the selection and return to the  
OPERATOR MENU.  
Screen “E” is AUTO HEAT TIME. This screen is used  
to set the time of day in which the heat treatment cycle  
will start. Move the cursor under the number you wish  
to change. Press the plus key to increase the number;  
press the minus key to decrease the number. When  
the desired time appears, press the MENU/SEL key  
once to return to the OPERATOR MENU.  
AUTO HEAT TIME  
TIME: 12:00 AM  
-- --  
Screen “D” is SYSTEM INFORMATION. The first  
screen will indicate the software version used in the  
unit.  
<-- -- -- -- -- -->  
+++  
-- -- --  
SEL  
Screen “F” is BRUSH CLEAN CYCLE. This option  
allows the manager to select the maximum number of  
days between brush cleanings. The brush clean cycle  
may only be changed after the freezer has been  
manually cleaned, but before it has been placed in the  
AUTO or STANDBY mode.  
SOFTWARE VERSION  
H63 Control UVC2  
Version X.XX  
SEL  
Screen “G” is CURRENT CONDITIONS. This screen  
displays the hopper and barrel temperatures. Press  
the MENU/SEL key once to view the SERVINGS  
COUNTER screen.  
Press the MENU/SEL key to view the second screen  
of the SYSTEM INFORMATION display. This screen  
will indicate the version number and number of  
language strings.  
HOPPER  
38.5  
BARREL  
28.5  
TIME C  
11:00  
Language  
V1.10r00  
English  
457  
SEL  
The SERVINGS COUNTER screen indicates the  
number of draws since the last brush cleaning or since  
the last serving counter reset. A maximum of 32,767  
draws can be recorded; an additional draw will cause  
the counter to restart at zero. Pressing the MENU/SEL  
key will return the display to the Operator Menu.  
Press the MENU/SEL key to view the third screen of  
the SYSTEM INFORMATION display. This screen will  
indicate the Bill of Material number and serial number  
for the unit. Press the MENU/SEL key once to return  
to the Operator Menu.  
SERVINGS COUNTER  
DRAWS  
12  
B.O.M.  
S/N  
0H6333C000  
K0000000  
SEL  
SEL  
Draws are counted during the AUTO mode of  
operation only.  
120126  
19  
Models H62 & H63  
Important: To the Operator  
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Screen “H” is HEAT CYCLE DATA. The information  
from the previous heat treatment cycles can be  
obtained through this screen. The most recent heat  
treatment cycle data will be shown first; press the plus  
key to scroll through the remaining heat cycle displays.  
If a heat treatment cycle failure should occur, a two  
character message will appear on the second line of  
the screen. Press the MENU/SEL key once to return  
to the OPERATOR MENU.  
Screen “I” is the LOCKOUT HISTORY. This screen  
displays a history of the last 40 hard locks, soft locks,  
and brush clean dates. Page numbers are indicated in  
the upper right hand corner. Page 1 always contains  
the most recent failure. Press the +++ key to cycle  
through the pages.  
The second line of the screen displays the date and  
time a failure occurs. The third line indicates the  
reason for a failure, or will indicate a successful brush  
cleaning has occurred. Some failures occur for  
multiple reasons. When this occurs, a page will be  
generated for each reason. Press the MENU/SEL key  
once to return to the Operator Menu.  
00:00  
HEAT  
00:00  
TEMP AT END  
00:00  
OVER  
00:00  
00:00  
COOL  
00:00  
0.0  
RC  
1
Listed below are the variable messages which could  
appear:  
LOCKOUT HISTORY  
1
HT Failure in the heating phase.  
CL Failure in the cooling phase.  
TT Failure in meeting total heat treatment cycle  
time requirement.  
12/21/09  
02:08  
SOFTLOCK ABORT  
+ + +  
-- -- --  
S E L  
MO Mix out condition.  
OP Operator interruption.  
PF Power failure. (If a power failure occurs, but  
the heat treatment cycle does not fail, an  
asterisk (*) will appear on the 3rd line of the  
display.)  
BO Beater overload.  
HO High pressure cut--out.  
Screen “J” is the SERVICE MENU. This screen can  
only be accessed by a service technician.  
TH Failed thermistor probe.  
PS Power switch placed in the OFF position.  
ML Mix Low Condition.  
14 14 Day Timeout Occurred.  
RC Heat Cycle Record Cleared.  
Screen “K” is the STANDBY MODE. To place the  
freezer in the STANDBY mode, move the cursor under  
the word “yes”. Press the MENU/SEL key to execute  
the command. Pressing the MENU/SEL key again will  
return you to the main screen. To exit the STANDBY  
mode and place the unit in AUTO, press the AUTO key  
once. Pressing the AUTO key again will place the unit  
in the OFF mode.  
Pressing the <-- -- arrow key on any HEAT CYCLE  
DATA screen will cause the extended data screen to  
be displayed. This screen shows the hopper, barrel,  
and glycol temperatures, and the amount of time the  
freezer spent in the phase of the heat cycle when the  
heat cycle completed, or was terminated.  
HOPPER  
151.0  
BARREL  
134.5  
GLYCOL  
178.0  
STANDBY MODE  
STANDBY  
YES  
NO  
-- -- --  
PHASE TIME: 1:20  
1
<-- -- -- -- -- -->  
SEL  
20  
Important: To the Operator  
Models H62 & H63  
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Screen “L” is AUTO START TIME. This option allows  
the manager to set the time of day that the machine  
automatically enters the AUTO mode from the  
STANDBY mode. Selecting this option displays the  
AUTO START TIME Enable/Disable screen. Pressing  
the <---- key moves the cursor under the ENABLE  
screen. Pressing the ----> key moves the cursor under  
the DISABLE selection.  
Screen “M” is MIX LEVEL AUDIBLE. This option  
enables or disables an audible alarm for MIX LOW and  
MIX OUT conditions. Place the cursor under the  
desired selection by using the arrow keys. Press  
MENU/SEL to accept the setting.  
MIX LEVEL AUDIBLE  
ENABLE  
-- -- --  
DISABLE  
AUTO START TIME  
<-- -- -- -- -- -->  
SEL  
ENABLE  
DISABLE  
-- -- --  
<-- -- -- -- -- -->  
SEL  
Screen “N” is MANUAL HEAT CYCLE. This option  
allows a heat cycle to be initiated at any time.  
Pressing the MENU/SEL key with the cursor under the  
ENABLE selection displays the following screen.  
MANUAL HEAT CYCLE  
YES  
NO  
-- -- --  
AUTO START TIME  
TIME :  
12:00 AM  
<-- -- -- -- -- -->  
SEL  
<-- -- -- -- -- -->  
+++  
-- -- --  
SEL  
To change the time, move the cursor under the number  
to change. Press the + + + key to increase the number.  
Press the -- -- -- key to decrease the number. When the  
desired time appears, press MENU/SEL key to accept  
the setting.  
091209  
21  
Models H62 & H63  
Important: To the Operator  
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Section 6  
Operating Procedures  
The Models H62 and H63 have 7 quart (6.6 liter)  
freezing cylinders and offer one flavor.  
The Model H63 has been selected to show you the  
pictured step--by--step operating procedures for both  
models contained in this manual. These models, for  
practical purposes of operation, are the same.  
We begin our instructions at the point where we enter  
the store in the morning and find the parts  
disassembled and laid out to air dry from the previous  
night’s brush cleaning.  
These opening procedures will show you how to  
assemble these parts into the freezer, sanitize them,  
and prime the freezer with fresh mix in preparation to  
serve your first shake.  
Figure 7  
Note: Make sure the seal is not installed inside--out.  
The ridge that protrudes at the center of the seal  
should be on the outside.  
If you are disassembling the machine for the first time  
or need information to get to this starting point in our  
instructions, turn to page 33, “Disassembly”, and start  
there.  
Step 2  
Install the drive shaft into the freezing cylinder, hex end  
first, and into the rear shell bearing until the seal fits  
securely over the rear shell bearing. Be certain the  
drive shaft fits into the drive coupling without binding.  
Assembly  
Note: When lubricating parts, use an approved food  
grade lubricant (example: Taylor Lube HP).  
MAKE SURE THE POWER SWITCH IS IN  
THE OFF POSITION! Failure to do so may cause  
injury from hazardous moving parts, or electrocution.  
Be certain your hands are sanitized before  
assembling the freezer.  
Step 1  
Lubricate the groove and shaft portion of the beater  
drive shaft. Slide the drive shaft seal over the shaft and  
groove until it snaps into place. DO NOT lubricate the  
hex end of the drive shaft.  
Figure 8  
Note: After inserting the drive shaft into the  
freezing cylinder, use a single service paper towel  
to remove any excess lubricant that was displaced  
from the drive shaft seal when it was installed onto  
the rear shell bearing.  
Fill the inside portion of the seal with 1/4” more  
lubricant. Lubricate the flat side of the seal that comes  
in contact with the bearing.  
120416  
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Operating Procedures  
Models H62 & H63  
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Step 3  
Step 5  
Slide the beater into the freezing cylinder.  
Assemble the torque rotor by sliding the two o--rings on  
the front of the shaft and lubricate them thoroughly to  
prevent leaking. Place the white plastic guide bearing  
on the rear of the rotor shaft. DO NOT lubricate the  
plastic guide bearing.  
Figure 9  
Step 4  
Figure 11  
Make sure the beater assembly is in position over the  
drive shaft. Turn the beater slightly to be certain that  
the beater is properly seated. When in position, the  
beater will not protrude beyond the front of the freezing  
cylinder.  
Step 6  
Insert the torque rotor, plastic guide bearing end first,  
making sure that it fits into the hole in the beater drive  
shaft. Rotate it several times to check for proper  
positioning.  
Figure 10  
Figure 12  
111012  
23  
Models H62 & H63  
Operating Procedures  
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Step 7  
Step 9  
Slide the two o--rings onto the draw valve and  
lubricate.  
Place the o--ring on the prime plug and lubricate.  
Figure 15  
Step 10  
Screw the prime plug into position on the front of the  
door.  
Figure 13  
Step 11  
Step 8  
Place the large rubber gasket into the groove on the  
back side of the freezer door. Slide the white plastic  
front bearing onto the bearing hub. Make certain that  
the flanged end of the bearing is resting against the  
freezer door. DO NOT lubricate the gasket or the front  
bearing.  
Lubricate the inside of the door spout, top and bottom.  
Insert the draw valve into the freezer door from the top.  
It will be necessary to rotate the draw valve bracket to  
the right to allow installation of door on freezer.  
Figure 14  
Figure 16  
24  
Operating Procedures  
Models H62 & H63  
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Step 12  
Step 15  
Install the freezer door. Locate the torque rotor in the  
center hole of the freezer door. Position the door on the  
four studs on the front of the freezing cylinder and  
firmly push it into place. Install the four handscrews on  
the studs and finger--tighten equally in a criss--cross  
pattern to insure the door is snug. Do not  
over--tighten.  
Install the torque arm. Position the torque arm by  
slipping it up through the slot in the operating arm and  
then down into the hole in the torque rotor shaft. Check  
the torque arm by moving it back and forth to be sure  
it moves freely and easily.  
Figure 17  
Figure 19  
Step 13  
Rotate the draw valve bracket to the left to engage the  
draw arm.  
Step 16  
Install the front drip tray and splash shield.  
Step 14  
Install the drip pan into the hole in the front panel.  
Figure 18  
Figure 20  
25  
Models H62 & H63  
Operating Procedures  
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Step 17  
Step 5  
Lay the agitator in the bottom of the mix hopper for  
sanitizing.  
Press the WASH key and allow the sanitizing solution  
in the freezing cylinder to agitate for five minutes.  
Figure 21  
Sanitizing  
Step 1  
Figure 22  
Prepare a pail of an approved 100 PPM sanitizing solu-  
tion (examples: 2--1/2 gal. [9.5 liters] of Kay--5R or  
2 gal. [7.6 liters] of Stera--SheenR). USE WARM WA-  
TER AND FOLLOW THE MANUFACTURER’S SPE-  
CIFICATIONS.  
Step 6  
With a pail beneath the dispensing spout, open and  
close the draw valve six times. Draw off the remaining  
sanitizing solution.  
Step 2  
Pour the sanitizing solution over the agitator in the  
bottom of the mix hopper and allow it to flow into the  
freezing cylinder.  
MAKE SURE YOUR HANDS ARE CLEAN  
AND SANITIZED BEFORE PERFORMING THESE  
NEXT STEPS.  
Step 3  
While the solution is flowing into the freezing cylinder,  
take particular care to brush clean the mix level  
sensing probes, the mix hopper, mix inlet hole, the  
outside of the agitator housing, and the agitator. Brush  
the exposed sides of the hopper.  
Step 4  
Place the power switch in the ON position.  
Figure 23  
110527  
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Step 7  
Priming  
Once the sanitizer stops flowing from the dispensing  
spout, close the draw valve and press the WASH key,  
cancelling the beater motor operation.  
Note: If a powdered or concentrated mix will be used,  
follow the manufacturer’s mix preparation instructions  
before placing the mix in the mix hopper. DO NOT  
attempt to mix the product in the hopper!  
Step 1  
Place a mix pail beneath the door spout and open the  
draw valve. Fill the hopper with FRESH mix and allow  
it to flow into the freezing cylinder. This will force out  
any remaining sanitizing solution. When full strength  
product is flowing from the door spout, close the draw  
valve. Open the prime plug by turning it  
counterclockwise until the air in the freezing cylinder is  
allowed to escape.  
Figure 24  
MAKE SURE YOUR HANDS ARE CLEAN  
AND SANITIZED BEFORE PERFORMING THE  
NEXT STEP.  
Step 8  
Place the agitator on the agitator housing.  
Figure 26  
Step 2  
When product rises to the bleed port, close the prime  
plug by turning it clockwise until it is snug against the  
freezer door.  
Step 3  
Press the AUTO key. When the unit cycles off, the  
product will be ready to serve.  
Figure 25  
Note: If the agitator stops turning during normal  
operation, place the unit in the OFF mode. Removethe  
agitator from the agitator housing and brush clean  
these parts with sanitizing solution. Install the agitator  
back onto the agitator housing and place the unit in the  
ON mode. Be sure your hands are sanitized when  
performing this step.  
Figure 27  
091210  
27  
Models H62 & H63  
Operating Procedures  
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Step 4  
Step 1  
Fill the hopper with fresh mix and place the mix hopper  
Remove the hopper cover and the agitator. Take these  
parts to the sink for further cleaning and sanitizing.  
cover in position.  
Note: Pressing the <-- -- arrow key will stop the  
agitator rotation for ten seconds.  
Note: Use only FRESH mix when priming the freezer.  
Daily Closing Procedures  
THIS PROCEDURE MUST BE PERFORMED ONCE  
DAILY!  
Figure 28  
The function of the Heat Treatment Cycle is to destroy  
bacteria by raising the temperature of the mix in the  
freezing cylinder and the hopper to a specified  
temperature for a specified period of time, and then  
bringing the temperature back down low enough to  
retard spoilage.  
Step 2  
Remove the drip pan, front drip tray, and splash shield,  
and take them to the sink for further cleaning.  
Rinse these parts in cool, clean water. Prepare a small  
amount of an approved cleaning solution and brush  
clean the parts.  
The Heat Treatment Cycle will start at the time  
designated in the Auto Heat Time.  
Step 3  
Place the front drip tray and splash shield on a clean,  
dry, surface to air--dry overnight or until the heating  
cycle is complete.  
Important: The level of mix in the mix hopper must be  
at the line on the agitator paddle. (The mix low light  
must not be ON.)  
Step 4  
Prepare a small amount of an approved 100 PPM san-  
itizing solution. Sanitize the agitator, hopper cover, and  
drip pan.  
Note: If the CLEAN MANUALLY light is flashing, the  
machine must be disassembled and brush cleaned  
within 24 hours.  
MAKE SURE YOUR HANDS ARE CLEAN  
AND SANITIZED BEFORE PERFORMING THE  
NEXT STEP.  
The freezer must first be in the STANDBY or AUTO  
mode before the HEAT cycle may be started.  
Step 5  
Install the agitator back onto the agitator housing.  
Note: Pressing the <-- -- arrow key will stop the  
agitator motion for 10 seconds.  
MAKE SURE YOUR HANDS ARE CLEAN  
AND SANITIZED BEFORE PERFORMING THE  
NEXT STEP.  
Step 6  
Install the hopper cover and the drip pan.  
28  
Operating Procedures  
Models H62 & H63  
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Step 7  
Daily Opening Procedures  
Return to the freezer with a small amount of cleaning  
solution. Dip the end brush into the cleaning solution  
and brush clean the door spout and bottom of the draw  
valve.  
Evaluate the condition of LED’s (lights) and screen  
messages (Hard Lock or Soft Lock, etc.) before  
performing the Opening Procedures. As indicated in  
the illustration below, four flashing LED’s indicate a  
“locked” condition.  
Note: To assure sanitary conditions are maintained,  
brush each item for a total of 60 seconds, repeatedly  
dipping the brush in cleaning solution.  
Step 8  
Rinse a single service towel in cleaning solution and  
wipe down the freezer door and area around the  
bottom of the freezer door.  
Step 9  
Rotate the draw valve bracket to the right to disengage  
it from the draw arm before entering a heat cycle.  
Note: Once the heating cycle has started, it cannot be  
interrupted. The heating cycle will take a maximum of  
four hours to complete.  
Figure 29  
MAKE SURE YOUR HANDS ARE CLEAN  
AND SANITIZED BEFORE PERFORMING THESE  
NEXT STEPS.  
DO NOT draw product or attempt to  
disassemble the unit during the HEAT cycle. The  
product is hot.  
Step 1  
When the heating cycle is complete, the normal dis-  
play will appear, showing the machine in the  
STANDBY mode.  
When the heating cycle is complete, the control will  
return to the STANDBY mode.  
Step 2  
Rotate the draw valve bracket to the left to engage the  
draw arm.  
There are three phases of the heat cycle; Heating,  
Holding and Cooling. Each phase has a time limit. If  
any one of the three phases fails to reach the proper  
temperatures within the time limit, the cycle will  
automatically abort and return to the STANDBY mode.  
The LCD will display the message “HEAT TREAT  
CYCLE FAILURE -- FREEZER LOCKED -- PRESS  
SEL KEY”. The product may not be safe to serve. The  
freezer will be locked out of the AUTO mode. Discard  
the product and brush clean the machine.  
Step 3  
Prepare a small amount of an approved 100 PPM san-  
itizing solution (examples: Kay--5R  
or Stera--  
SheenR). USE WARM WATER AND FOLLOW THE  
MANUFACTURER’S SPECIFICATIONS.  
Step 4  
Sanitize the front drip tray and splash shield in the  
sanitizing solution.  
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Step 8  
Press the AUTO key to resume normal operation.  
When the unit cycles off, product is ready to serve.  
DO NOT use a water jet to clean or rinse the  
freezer. Failure to follow these instructions may result  
in serious electrical shock.  
Step 5  
Return to the freezer with a small amount of sanitizing  
solution. Dip the end brush into the sanitizing solution  
and brush clean the door spout and bottom of the draw  
valve.  
Note: To assure sanitary conditions are maintained,  
brush clean each item for a total of 60 seconds,  
repeatedly dipping the brush in sanitizing solution.  
Step 6  
Rinse a single service towel in sanitizing solution and  
wipe down the freezer door and area around the  
bottom of the freezer door.  
Figure 31  
Step 7  
Install the front drip tray and splash shield.  
Manual Brush Cleaning  
THIS PROCEDURE MUST BE PERFORMED  
EVERY 14 DAYS.  
ALWAYS FOLLOW LOCAL HEALTH CODES.  
To disassemble your unit, the following items will be  
needed:  
S
S
S
S
Two cleaning pails  
Necessary brushes (provided with freezer)  
Cleaning solution  
Single service towels  
Figure 30  
30  
Operating Procedures  
Models H62 & H63  
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Step 4  
Draining Product From The  
Freezing Cylinder  
Open the draw valve and drain the remaining product  
from the freezing cylinder and mix hopper.  
Step 1  
Press the AUTO key, cancelling compressor and  
beater motor operation.  
Figure 34  
Figure 32  
Step 5  
When the flow of product stops, press the WASH key,  
cancelling the wash cycle and close the draw valve.  
Discard this product.  
Step 2  
Remove the hopper cover and the agitator from the  
mix hopper. Take these parts to the sink for cleaning.  
Step 3  
With a pail under the door spout, press the WASH key.  
Figure 33  
Figure 35  
31  
Models H62 & H63  
Operating Procedures  
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Step 3  
Rinsing  
Open the draw valve on the freezer door. Drain all the  
rinse water from the door spout, close the draw valve,  
and press the WASH key cancelling the wash cycle.  
Step 1  
Pour two gallons (7.6 liters) of cool, clean water into  
the mix hopper. With the brushes provided, scrub the  
mix hopper, mix level sensing probes, the outside of  
the agitator housing, and the mix inlet hole.  
Figure 38  
Repeat this procedure until the rinse water being  
drawn from the freezing cylinder is clear.  
Figure 36  
Step 2  
With a mix pail beneath the door spout, press the  
WASH key.  
Hopper Cleaning  
Step 1  
Prepare a pail of an approved 100 PPM cleaning solu-  
tion (examples: 2--1/2 gal. [9.5 liters] of Kay--5R or  
2 gal. [7.6 liters] of Stera--SheenR). USE WARM WA-  
TER AND FOLLOW THE MANUFACTURER’S SPE-  
CIFICATIONS.  
Step 2  
Pour the cleaning solution into the hopper and allow it  
to flow into the freezing cylinder.  
Step 3  
While the solution is flowing into the freezing cylinder,  
brush clean the mix hopper, mix level sensing probes,  
the outside of the agitator housing, and mix inlet hole.  
Figure 37  
110531  
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Step 4  
Disassembly  
Press the WASH key and allow the cleaning solution  
in the freezing cylinder to agitate for five minutes.  
Note: Failure to remove parts, brush clean and then  
air dry these parts, will result in damage to the related  
parts. These parts must be removed every 14 days or  
the machine will lock--out and will not operate in the  
AUTO mode.  
BE SURE THE POWER SWITCH IS IN THE  
OFF POSITION. Failure to do so may cause injury  
from electrocution or hazardous moving parts.  
Step 1  
Lift out the torque arm. Rotate the draw valve bracket  
to the right to disengage it from the draw arm  
Step 2  
Figure 39  
Remove the handscrews, freezer door, torque rotor  
assembly, beater, scraper blades, and drive shaft from  
the freezing cylinder. Take these parts to the sink for  
cleaning.  
Step 5  
Place an empty pail beneath the door spout.  
Step 6  
Hint: If the guide bearing is not connected to the end  
of the torque rotor shaft, it is still lodged in the beater  
drive shaft. To remove the guide bearing, insert the  
torque arm into the side hole of the drive shaft and  
push the bearing forward.  
Open the draw valve on the freezer door and draw off  
all the solution.  
Step 7  
Once the cleaner stops flowing from the door spout,  
close the draw valve and press the WASH key,  
cancelling the wash cycle.  
Step 3  
Remove the front drip tray and splash shield.  
Figure 40  
Figure 41  
33  
Models H62 & H63  
Operating Procedures  
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Step 3  
Brush Cleaning  
Return to the freezer with a small amount of cleaning  
solution. With the black bristle brush, brush clean the  
rear shell bearing at the back of the freezing cylinder.  
DO NOT use a water jet to clean or rinse the  
freezer. Failure to follow these instructions may result  
in serious electrical shock.  
Step 1  
Prepare a sink with an approved cleaning solution  
(examples: Kay--5R or Stera--SheenR). USE WARM  
WATER AND FOLLOW THE MANUFACTURER’S  
SPECIFICATIONS.  
IMPORTANT: Follow label directions, as too  
STRONG of a solution can cause parts damage, while  
too MILD of a solution will not provide adequate  
cleaning. Make sure all brushes provided with the  
freezer are available for brush cleaning.  
Step 2  
Remove the:  
Figure 42  
S
S
Seal from the drive shaft  
O--rings and guide bearing from the torque  
rotor  
Draw valve and prime plug from the freezer  
door  
O--rings from the draw valve and prime plug  
Step 4  
Remove the drip pan from the front panel and take to  
the sink for cleaning.  
S
Note: If the drip pan is filled with an excessive amount  
of mix, refer to the Troubleshooting Guide.  
S
S
Gasket and front bearing from the freezer  
door.  
Step 5  
Thoroughly brush clean all disassembled parts,  
including the parts tray, in the cleaning solution. Make  
sure all lubricant and mix film is removed. Take  
particular care to brush clean the draw valve core inthe  
freezer door. Place the cleaned parts in the parts tray  
to air--dry overnight.  
Note: To remove o--rings, use a single service towel  
to grasp the o--ring. Apply pressure in an upward  
direction until the o--ring pops out of its groove. With  
the other hand, push the top of the o--ring forward, and  
it will roll out of the groove and can be easily removed.  
If there is more than one o--ring to be removed, always  
remove the rear o--ring first. This will allow the o--ring  
to slide over the forward rings without falling into the  
open grooves.  
Step 6  
Wipe clean all exterior surfaces of the freezer.  
34  
Operating Procedures  
Models H62 & H63  
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Section 7  
Important: Operator Checklist  
During Cleaning and Sanitizing  
Regular Maintenance Checks  
j 1. Rotate the scraper blades to allow both sides of  
the knife edge to wear evenly. This will  
contribute to self--sharpening and help maintain  
fast, efficient freezing.  
Cleaning and sanitizing schedules are governed by  
your State or local regulatory agencies and must be  
followed accordingly. The following check points  
should be stressed during the cleaning and sanitizing  
operations. CLEANING AND SANITIZING MUST BE  
PERFORMED EVERY 14 DAYS.  
j 2. Replace scraper blades that are bent,  
damaged, or worn down.  
j 3. Before installing beater, be certain that the  
scraper blades are properly attached over the  
beater pins.  
ALWAYS FOLLOW LOCAL HEALTH CODES.  
j 4. Check the rear shell bearing for signs of wear  
(excessive mix leakage in drip pan) and be  
certain it is properly cleaned.  
Troubleshooting Bacterial Count  
j 5. Using a screwdriver and cloth towel, keep the  
rear shell bearing and the female hex drive  
socket clean and free of lubricant and mix  
deposits.  
j 1. Thoroughly clean and sanitize the machine  
regularly, including complete disassembly and  
brush cleaning.  
j 6. Dispose of o--rings and seals if they are worn,  
torn, or fit too loosely, and replace with new  
ones.  
j 2. Use all the brushes supplied for thorough  
cleaning. The brushes are specially designed to  
reach all the mix passageways.  
j 7. Follow all lubricating procedures as outlined in  
“Assembly”.  
j 3. Use the white bristle brush to clean the mix inlet  
hole which extends from the mix hopper down  
to the rear of the freezing cylinder.  
j 8. On air--cooled units, check the condenser for  
accumulation of dirt and lint. A dirty condenser  
will reduce the efficiency and capacity of the  
machine. The condenser should be cleaned  
j 4. Use the black bristle brush to thoroughly clean  
the rear shell bearing located at the rear of the  
freezing cylinder. Be sure to have a generous  
amount of cleaning solution on the brush.  
monthly with  
screwdrivers or other metal probes to clean  
between the fins.  
a
soft brush. Never use  
Note: For machines equipped with an air filter,  
it will be necessary to vacuum clean the filters  
on a monthly schedule.  
j 5. Properly prepare the cleaning and sanitizing  
solutions. Read and follow the label directions  
carefully. Too strong of a solution may damage  
the parts and too weak of a solution will not do  
an adequate job of cleaning or sanitizing.  
j 9. On water cooled units, check the water lines for  
kinks or leaks. Kinks can occur when the  
machine is moved back and forth for cleaning or  
maintenance purposes. Deteriorated or  
cracked water lines should be replaced only by  
an authorized Taylor mechanic.  
j 6. The temperature of the mix in the mix hopper  
and the walk--in cooler should be below 40_F.  
(4.4_C.).  
35  
Models H62 & H63  
Important: Operator Checklist  
Download from Www.Somanuals.com. All Manuals Search And Download.  
Disconnect the freezer from the main power source to  
prevent possible electrical damage.  
Winter Storage  
If the place of business is to be closed during the winter  
months, it is important to protect the freezer by  
following certain precautions, particularly if the  
building is subject to freezing conditions.  
Your local Taylor Distributor can perform this service  
for you.  
Wrap detachable parts of the freezer (such as the  
beater, blades, the drive shaft, and the freezer door)  
and place them in a dry, protected place. Rubber trim  
parts and gaskets can be protected by wrapping with  
moisture--proof paper. All parts should be thoroughly  
cleaned of dried mix or lubrication accumulations  
which attract mice and other vermin.  
On water cooled freezers, disconnect the water  
supply. Relieve pressure on spring in water valve. Use  
air pressure on the outlet side to blow out any water  
remaining in the condenser. This is extremely  
important. Failure to follow this procedure may cause  
severe and costly damage to the refrigeration system.  
36  
Important: Operator Checklist  
Models H62 & H63  
Download from Www.Somanuals.com. All Manuals Search And Download.  
Section 8  
Troubleshooting Guide  
PAGE  
REF.  
PROBLEM  
PROBABLE CAUSE  
REMEDY  
1. Soft lock message  
appears on LCD.  
a. More than 24 hours since  
the last heat cycle.  
a. The freezer must go  
through a heat cycle every  
24 hours. The freezer  
must now be  
17  
disassembled and brush  
cleaned or placed in a  
heat cycle.  
b. The power switch is in the  
OFF position.  
b. The power switch must be  
in the ON position. The  
freezer must now be  
disassembled and brush  
cleaned or placed in a  
heat cycle.  
17  
17  
17  
c. The freezer is not in the  
AUTO or STANDBY  
mode.  
c. The freezer must be in the  
AUTO or STANDBY  
mode. The freezer must  
now be disassembled and  
brush cleaned or placed in  
a heat cycle.  
d. Mix out condition.  
d. The level of mix in the mix  
hopper must be above the  
MIX OUT probe before  
starting the heat cycle.  
The freezer must now be  
disassembled and brush  
cleaned or placed in a  
heat cycle.  
e. The agitator is not  
installed.  
e. The agitator must be  
cleaned and installed  
before starting the heat  
cycle. The freezer must  
now be disassembled and  
brush cleaned.  
28  
28  
f. The agitator is not  
rotating.  
f. The agitator must be  
cleaned before starting  
the heat cycle.  
Disassemble the freezer  
and brush clean.  
37  
Models H62 & H63  
Troubleshooting Guide  
Download from Www.Somanuals.com. All Manuals Search And Download.  
PAGE  
REF.  
PROBLEM  
PROBABLE CAUSE  
REMEDY  
2. Hard lock message  
appears on LCD.  
a. There has been a  
thermistor failure (freezing  
cylinder, hopper, or glycol)  
during the heat treatment  
process.  
a. The freezer must be  
disassembled and brush  
cleaned.  
16  
b. More than 14 days since  
last brush cleaning.  
b. The freezer must be  
disassembled and brush  
cleaned every 14 days.  
16  
27  
3. No product being  
dispensed with draw valve  
open and machine in the  
AUTO mode.  
a. There is an inadequate  
amount of mix in the  
hopper.  
a. Fill the hopper with mix.  
b. There is a freeze-up in the b. Call a service technician  
-- -- --  
-- -- --  
to adjust hopper  
temperature.  
mix inlet hole.  
c. Beater rotating  
counter-clockwise.  
c. Contact service technician  
to correct rotation to  
clockwise.  
4. The product is too stiff.  
a. Improper lubrication of  
torque rotor o-rings.  
a. Lubricate the o-rings  
properly.  
23  
13  
b. Improper consistency  
control adjustment.  
b. Product should be  
dispensed at 27_to 29_F.  
(-2.8_ to -1.7_C.).  
c. The torque rotor is  
binding.  
c. Before installing the  
torque arm, check to see  
if the torque rotor can be  
rotated freely without  
binding.  
25  
25  
d. Torque arm not installed.  
d. Install torque arm.  
090826  
38  
Troubleshooting Guide  
Models H62 & H63  
Download from Www.Somanuals.com. All Manuals Search And Download.  
PAGE  
REF.  
PROBLEM  
PROBABLE CAUSE  
REMEDY  
5. The product is too soft.  
a. Improper consistency  
control adjustment.  
a. Product should be  
dispensed at 27_to 29_F.  
(-2.8_ to -1.7_C.).  
13  
b. The torque rotor is  
binding.  
b. Before installing the  
torque arm, check to see  
if the torque rotor can be  
rotated freely without  
binding.  
23  
c. Improper lubrication of  
torque rotor o-rings.  
c. Lubricate the o-rings  
properly.  
24  
23  
2
d. Lubrication of torque rotor  
guide bearing.  
d. Do not lubricate the guide  
bearing.  
e. Not enough air space  
around unit (air-cooled).  
e. Allow for adequate air flow  
across the condenser.  
f. Dirty condenser  
(air-cooled)  
f. Clean regularly.  
35  
g. The mix is out-of-date.  
g. Use only fresh mix.  
28  
h. Loss of condenser  
cooling.  
h. Locate cause of water  
loss and correct.  
-- -- --  
6. The mix in the hopper is  
too cold.  
a. The temperature is out of  
adjustment.  
a. Call a service technician  
to adjust hopper  
-- -- --  
28  
temperature.  
7. The mix in the hopper is  
too warm while in the  
AUTO mode.  
a. The hopper cover is not in  
position.  
a. Place the cover in  
position.  
b. The temperature is out of  
adjustment.  
b. Call a service technician  
to adjust hopper  
-- -- --  
temperature.  
8. The drive shaft is stuck in  
the gear box coupling.  
a. Mix and lubricant collected a. Brush-clean rear shell  
35  
22  
bearing area regularly.  
in the drive coupling.  
b. Rounded corners of drive  
shaft, coupling, or both.  
b. Call service technician to  
correct cause and replace  
the necessary  
components. (Note: Do  
not lubricate end of drive  
shaft.)  
39  
Models H62 & H63  
Troubleshooting Guide  
Download from Www.Somanuals.com. All Manuals Search And Download.  
PAGE  
REF.  
PROBLEM  
PROBABLE CAUSE  
REMEDY  
9. The freezing cylinder walls a. The front bearing is  
a. Install or replace front  
bearing.  
24  
-- -- --  
35  
are scored.  
missing or worn.  
b. The gear box is out of  
alignment.  
b. Call a service technician  
to realign gear box.  
c. The beater pins are  
broken.  
c. Call service technician to  
repair or replace.  
d. The beater assembly is  
bent.  
d. Call a service technician  
to repair or replace beater  
and to correct cause of  
insufficient mix in freezing  
cylinder.  
-- -- --  
10. Excessive mix leakage  
from the dispensing spout.  
a. The draw valve o-rings  
are worn or missing.  
a. Replace regularly.  
42  
24  
b. There is unadequate  
lubrication on the draw  
valve o-rings.  
b. Lubricate properly.  
c. The wrong type of  
lubricant was being used  
(Example: petroleum base  
lubricant).  
c. Use food grade lubricant  
(Example: Taylor Lube  
High Performance).  
22  
11. Excessive mix leakage  
into the rear drip pan.  
a. Worn or missing seal on  
drive shaft.  
a. Replace regularly.  
35  
22  
b. Inadequate lubrication of  
drive shaft.  
b. Follow lubrication  
procedures in “Assembly”.  
c. Seal installed inside-out  
on drive shaft.  
c. Install correctly.  
22  
d. Bad rear shell bearing.  
d. Call service technician to  
replace rear shell bearing.  
-- -- --  
-- -- --  
e. Drive shaft and beater  
working forward.  
e. Call service technician.  
40  
Troubleshooting Guide  
Models H62 & H63  
Download from Www.Somanuals.com. All Manuals Search And Download.  
PAGE  
REF.  
PROBLEM  
PROBABLE CAUSE  
REMEDY  
12. No freezer operation after  
placing unit in the AUTO  
mode.  
a. Unit unplugged.  
a. Plug into wall receptacle.  
-- -- --  
b. Circuit breaker off or  
blown fuse.  
b. Turn circuit breaker on or  
replace fuse.  
-- -- --  
13  
c. Beater motor out on reset.  
c. Clear the tone and reset  
freezer.  
d. Compressor off on high  
pressure cut out.  
d. Clear the tone. Place unit  
in the AUTO mode. If  
problem persists, contact  
service technician.  
18  
e. Water turned off  
(water-cooled units.)  
e. Re-establish water supply.  
-- -- --  
-- -- --  
13. Liquid Crystal Display is  
blank after power switch is  
placed in the ON position.  
a. Unit unplugged.  
a. Plug into wall receptacle.  
b. Circuit breaker off or  
blown fuse.  
b. Turn circuit breaker on or  
replace fuse.  
-- -- --  
-- -- --  
27  
c. Screen intensity out of  
adjustment.  
c. Call service technician to  
adjust.  
14. Product not feeding into  
freezing cylinder.  
a. Inadequate mix in hopper.  
a. Fill hopper with mix.  
b. Mix inlet hole frozen up.  
b. Hopper temperature  
needs adjustment. Call  
service technician.  
-- -- --  
41  
Models H62 & H63  
Troubleshooting Guide  
Download from Www.Somanuals.com. All Manuals Search And Download.  
Section 9  
Parts Replacement Schedule  
PART DESCRIPTION  
EVERY 3 MONTHS  
EVERY 6 MONTHS  
ANNUALLY  
QTY.  
Drive Shaft Seal  
X
X
X
X
X
X
X
1
1
1
2
1
2
1
1
Front Bearing  
Freezer Door Gasket  
Draw Valve O-Rings  
Torque Rotor Guide Bearing  
Torque Rotor O-Rings  
Prime Plug O--Ring  
Double Ended Brush  
Inspect & Replace if  
Necessary  
Minimum  
Minimum  
Minimum  
Minimum  
Minimum  
Black Bristle Brush, 1” x 2”  
White Bristle Brush, 1-1/2” x 2”  
White Bristle Brush, 3” x 7”  
End Brush--Door Spout  
Inspect & Replace if  
Necessary  
1
1
1
1
Inspect & Replace if  
Necessary  
Inspect & Replace if  
Necessary  
Inspect & Replace if  
Necessary  
42  
Parts Replacement Schedule  
Models H62 & H63  
Download from Www.Somanuals.com. All Manuals Search And Download.  
Section 10  
Parts List  
+ Available Separately  
120213  
Models H62 & H63  
Parts List  
43  
Download from Www.Somanuals.com. All Manuals Search And Download.  
+ Available Separately  
Parts List  
Models H62 & H63  
44  
Download from Www.Somanuals.com. All Manuals Search And Download.  
+ Available Separately  
Models H62 & H63  
Parts List  
45  
Download from Www.Somanuals.com. All Manuals Search And Download.  
+ Available Separately  
Parts List  
Models H62 & H63  
46  
Download from Www.Somanuals.com. All Manuals Search And Download.  
+ Available Separately  
Models H62 & H63  
Parts List  
47  
Download from Www.Somanuals.com. All Manuals Search And Download.  
+ Available Separately  
Parts List  
Models H62 & H63  
48  
Download from Www.Somanuals.com. All Manuals Search And Download.  
+ Available Separately  
Models H62 & H63  
Parts List  
49  
Download from Www.Somanuals.com. All Manuals Search And Download.  
+ Available Separately  
Parts List  
Models H62 & H63  
50  
Download from Www.Somanuals.com. All Manuals Search And Download.  
+ Available Separately  
Models H62 & H63  
Parts List  
51  
Download from Www.Somanuals.com. All Manuals Search And Download.  
+ Available Separately  
Parts List  
Models H62 & H63  
52  
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H62/H63  
067368--27  
10/11  
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H62/H63  
067368--33  
10/11  
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H62/H63  
067368--40  
10/11  
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H62/H63  
067368--58  
10/11  
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