Wine Storage Use & Care Guide
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Thank You
Thank you for your purchase. We look forward to being part of your home for decades to
come. As a third-generation family-owned company, we take a very personal stake in the
preservation of your family’s food. We built our business and our reputation on helping
families serve the freshest food possible.
With your purchase, you receive one of the strongest warranties in the appliance industry.
Take a moment to read the full warranty statement on page 11. It’s also important to
register your Sub-Zero to ensure that you don’t miss out on exclusive owner benefits,
such as; assurance that you will be taken care of in the unlikely event that service
becomes necessary during the warranty period, and a proof-of-purchase record in case
of a home insurance claim. You may register by one of the following options:
t Mail in the completed Sub-Zero product registration card.
t Register online at subzero.com/register and create a personalized My Sub-Zero/Wolf
account using the serial number on your product.
t Register by phone by calling Sub-Zero Customer Care at 800-222-7820.
As a Sub-Zero owner, you can count on ongoing support, day in and day out. Our cus-
tomer care center is available 24 hours a day, seven days a week and staffed by knowl-
edgeable product experts at our factory in Madison, Wisconsin. Should the need arise,
simply call 800-222-7820 and speak with one of our product experts. They will help
troubleshoot any issues you might have.
We are confident this guide will answer your questions about the features, operation, and
maintenance of your Sub-Zero, but if you have additional questions, please contact us at
800-222-7820 or visit us online at subzero.com.
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WINE STORAGE FEATURES
Wine Storage Features
PG
FEATURE
1
2
3
4
5
6
7
8
2
Product Rating Plate
5
6
6
7
9
4
9
Electronic Control Panel and Display
Wine Storage Racks
6
Display Rack
Storage Drawers (model 427RG)
Full-View Glass Door
2
4
1
3
Home Security System
Condenser (behind kickplate or grille)
5
8
7
Integrated model with storage drawers.
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8
6
2
4
1
3
6
2
1
3
8
7
Undercounter model.
Built-in model.
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ELECTRONIC CONTROLS
Control Panel
Display
FUNCTION
INDICATOR
Activates or deactivates door alarm. An audible
Indicates corresponding temperature zone.
chime indicates door or drawer has been left ajar
for more than 60 seconds.
BELL ON
SERVICE
Illuminates in control panel display when door
alarm is activated.
COLDER
WARMER
Adjusts temperature in one-degree increments.
Two distinct temperature zones and storage
drawers have separate temperature controls.
Temperatures are preset at 45°F (7°C) and 55°F
(13°C), and 39°F (4°C) for storage drawers.
Flashes in control panel display if a temperature
problem has been detected, or if condenser needs
to be cleaned.
LIGHTS
ON/OFF
Turns accent lighting on or off.
UNIT
ON/OFF
Turns unit on or off. Turning power off at the
control panel eliminates the need to unplug or turn
power off at the circuit breaker during service or
extended vacations.
Control panel and display.
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STORAGE
Wine Storage
WINE RACKS
DISPLAY RACK
The roller-assembly racks with three-quarter extension allow
easy access to 750 ml, half-bottles and magnums. Refer to
the illustration below for proper bottle arrangement. When
storing magnums, the rack above must be removed.
Full-size models feature an illuminated display rack. The
display rack is designed for wine to stay in contact with the
cork. Refer to the illustration below.
To remove the display rack, pull out to full extension, tilt up,
then lift up and out.
To remove a wine rack, pull out to full extension, tilt up, then
lift up and out. Refer to the illustration below.
The natural cherrywood facing on wine racks can be stained
or replaced with wood to compliment cabinetry. For more
information, refer to the Sub-Zero design guide, visit our
website at subzero.com or contact Sub-Zero customer care
at 800-222-7820.
CAUTION
Remove all bottles from the wine rack before removal.
Display rack.
Bottle arrangement.
Wine rack removal.
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STORAGE
Storage Drawers
DRAWER DIVIDER
DRAWER REMOVAL
To remove the divider, pull it forward and release the back
edge from notches in the drawer. Lift up and out. Reverse to
reinstall. Refer to the illustration below.
To remove, pull the storage drawer forward until it stops.
Lift the front of the drawer slightly and pull straight out. To
reinstall, place drawer onto the slides, then align the holes at
the front of the drawer with the pegs on the slides. Refer to
the illustration below.
For model 427RG, the upper drawer has a control cable that
must be disconnected before removing the drawer. Refer to
the illustration below.
Drawer divider.
PEG
Storage drawer removal.
Control cable (model 427RG).
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OPERATION
Interior Lighting
CABINET LIGHTING
Sabbath
Rope-style lighting is mounted to the top of the cabinet.
Refer to the illustration below. For models with a display
rack, additional lighting is mounted in the control panel
to illuminate the display rack. Cabinet lighting must be
replaced by Sub-Zero factory certified service.
This appliance is certified by star-K to meet strict religious
regulations in conjunction with specific instructions found
To initiate Sabbath mode, while the unit is on, touch UNIT
ON/OFF on the control panel. Touch and hold UNIT ON/
OFF for 10 seconds. This will turn the unit on and lights will
be disabled. To return to normal operating conditions, touch
UNIT ON/OFF.
STORAGE DRAWER LIGHTING
Model 427RG | Drawer lighting uses a 25-watt bulb. The
bulb is recessed into the top of each drawer compartment.
To access the bulb, pull the drawer forward until it stops
or remove the drawer. Refer to page 7 for drawer removal.
Refer to the illustration below.
WARNING
Turn power off at the control panel before replacing light
bulbs. Wear protective gloves when handling bulbs.
CABINET
LIGHTING
RECESSED BULB
Cabinet lighting.
Storage drawer lighting.
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CARE RECOMMENDATIONS
Cleaning
INTERIOR CLEANING
CONDENSER CLEANING
To clean interior surfaces and all removable parts, wash with
a mild solution of soap, water and baking soda. Rinse and
dry thoroughly. Avoid getting water on lights, control panel
and the cherrywood facing on wine racks.
CAUTION
Before cleaning the condenser, turn power off at the
control panel. Wear gloves to avoid injury from sharp
condenser fins.
Use a standard glass cleaner to clean the UV-resistant glass
door.
Models 424G, 424FSG, 427G and 427RG | The condenser
is located at the bottom of the unit, behind the kickplate. To
access, remove the kickplate. Refer to the illustration below.
CAUTION
Do not use vinegar, rubbing alcohol or other alcohol-
based cleaners on any interior surface.
Model WS-30 | The condenser is located behind the flip-
up grille. To access, pull out on the bottom edge of the grille
and rotate upward. Refer to the illustration below.
STAINLESS STEEL EXTERIOR
Use a soft bristle brush and vacuum to remove dust and lint
from the condenser. Clean the condenser every three to six
months.
Use a nonabrasive stainless steel cleaner and apply with a
soft lint-free cloth. To bring out the natural luster, lightly wipe
surface with a water-dampened microfiber cloth followed by
a dry polishing chamois. Always follow the grain of stainless
steel.
IMPORTANT NOTE: To avoid damaging the condenser,
vacuum in the direction of the fins.
CAUTION
Failure to clean the condenser could result in tempera-
ture loss, mechanical failure or damage.
CONDENSER
CONDENSER
Condenser (427RG shown).
Model WS-30.
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TROUBLESHOOTING
Troubleshooting
SERVICE INDICATOR
High temperatures, unit runs excessively or unit giving off
too much heat.
‘SERVICE’ flashes in control panel display.
t
t
t
t
Verify condenser is clean.
t
t
Verify condenser is clean.
Verify door is closing properly.
Verify door has not been left ajar.
Turn unit off at the control panel, then on. If indicator
continues to flash, contact Sub-Zero factory certified
service.
Increased ambient temperatures may cause compres-
sors to run longer.
UNIT OPERATION
t
If temperature display shows 45° and 55°, but is not
cooling, unit may be in showroom mode. Contact
Sub-Zero Customer Care at 800-222-7820.
No lights or cooling.
t
t
Verify power is on.
Verify electrical power to unit and home circuit breaker
is on.
ODOR
Unit should be cleaned before using for the first time.
t
This will clear any odors that may have been trapped
during shipping.
No lights.
t
Door may have been left ajar which has disabled lights
to eliminate excess heat. If lights are out, close door for
one hour. If lights are still out, contact Sub-Zero factory
certified service.
SERVICE
t
Maintain the quality built into your product by contacting
Sub-Zero factory certified service. For the name of the
nearest Sub-Zero factory certified service, check the
contact & support section of our website, subzero.com
or call Sub-Zero customer care at 800-222-7820.
t
Cabinet lighting must be replaced by Sub-Zero factory
certified service.
Condensation forms inside unit.
t
t
When contacting service, you will need the model and
serial number of your unit. Both numbers are listed on
the product rating plate. Refer to page 4 for rating plate
location.
t
t
t
t
Verify condenser is clean.
Verify door is closing properly.
Verify door has not been left ajar.
For warranty purposes, you will also need the date
of installation and name of your authorized Sub-Zero
dealer. This information should be recorded on page 2.
Verify door gasket does not have rips or tears. If it does,
contact Sub-Zero factory certified service.
Sub-Zero, Sub-Zero & Design, Dual Refrigeration, Constant Care, The Living Kitchen, Great American Kitchens The Fine Art of Kitchen Design, and Ingredients are registered trade-
marks and service marks of Sub-Zero, Inc. Wolf, Wolf & Design, Wolf Gourmet, W & Design and the color red as applied to knobs are registered trademarks and service marks of Wolf
Appliance, Inc. (collectively, the “Company Marks.”) All other trademarks or registered trademarks are property of their respective owners in the United States and other countries.
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Sub-Zero Residential Limited Warranty
FOR RESIDENTIAL USE
FULL TWO YEAR WARRANTY*
For two years from the date of original installation, this Sub-Zero product warranty covers all parts and
labor to repair or replace, under normal residential use, any part of the product that proves to be defec-
tive in materials or workmanship. All service provided by Sub-Zero under the above warranty must be
performed by Sub-Zero factory certified service, unless otherwise specified by Sub-Zero, Inc. Service will
be provided during normal business hours.
FULL FIVE YEAR SEALED SYSTEM WARRANTY
For five years from the date of original installation, this Sub-Zero product warranty covers all parts and
labor to repair or replace, under normal residential use, these parts that prove to be defective in materials
or workmanship: compressor, condenser, evaporator, drier and all connecting tubing. All service provided
by Sub-Zero under the above warranty must be performed by Sub-Zero factory certified service, unless
otherwise specified by Sub-Zero, Inc. Service will be provided during normal business hours.
LIMITED TWELVE YEAR SEALED SYSTEM WARRANTY
For twelve years from the date of original installation, Sub-Zero will repair or replace the following parts
that prove to be defective in materials or workmanship: compressor, condenser, evaporator, drier and all
connecting tubing. If the owner uses Sub-Zero factory certified service, the service provider will repair or
replace these parts with the owner paying for all other costs, including labor. If the owner uses non-certi-
fied service, the owner must contact Sub-Zero, Inc. (using the information below) to receive repaired or
replacement parts. Sub-Zero will not reimburse the owner for parts purchased from non-certified service
or other sources.
TERMS APPLICABLE TO EACH WARRANTY
The warranty applies only to products installed for normal residential use. The warranty applies only to
products installed in any one of the fifty states of the United States, the District of Columbia or the ten
provinces of Canada. This warranty does not cover any parts or labor to correct any defect caused by
negligence, accident or improper use, maintenance, installation, service or repair.
THE REMEDIES DESCRIBED ABOVE FOR EACH WARRANTY ARE THE ONLY ONES THAT SUB-ZERO, INC.
WILL PROVIDE, EITHER UNDER THIS WARRANTY OR UNDER ANY WARRANTY ARISING BY OPERATION OF
LAW. SUB-ZERO, INC. WILL NOT BE RESPONSIBLE FOR ANY CONSEQUENTIAL OR INCIDENTAL DAMAGES
ARISING FROM THE BREACH OF THIS WARRANTY OR ANY OTHER WARRANTY, WHETHER EXPRESS,
IMPLIED OR STATUTORY.
Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above
limitation or exclusion may not apply to you. This warranty gives you specific legal rights and you may also
have other legal rights that vary from state to state.
To receive parts and/or service and the name of Sub-Zero factory certified service nearest you, contact
Sub-Zero, Inc., P.O. Box 44848, Madison, WI 53744; check the contact & support section of our website,
subzero.com, email us at [email protected] or call 800-222-7820.
*Stainless steel (doors, panels, handles, product frames and interior surfaces) are covered by a limited
60-day parts and labor warranty for cosmetic defects.
*Replacement water filters and air purification cartridges are not covered by the product warranty.
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SUB-ZERO, INC. P.O. BOX 44848 MADISON, WI 53744 SUBZERO.COM 800.222.7820
12/2012
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