Sprint Mobile Broadband Card
by Sierra Wireless
AirCard® 597E
© 2007 Sprint Nextel. All rights reserved. SPRINT and other trademarks
are trademarks of Sprint Nextel.
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2D. Setting Up Service (Windows) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30
Activating and Using Sprint Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Preactivated Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Non-preactivated Card: Activation Wizard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Data Provisioning (IOTA) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
2E. Setting Up Service (Mac) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35
Activating and Using Sprint Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Activating Your Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
3A. Your Card: The Basics (Windows) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41
Sprint Connection Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Sprint Connection Manager Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Connection States (Mobile Broadband Window) . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
GPS Status (GPS Receiver Window) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
System Tray Connection States . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Sprint Location Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Viewing the Amount of Data Transferred . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Ending a Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Online Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Accessing Links . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
3B. Menu Options (Windows) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .69
System Tray Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
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General Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Sprint Mobile Broadband Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
3D. Tools (Windows) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .83
Viewing the Connection History . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
Viewing Alerts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
Running Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
Updating the Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
About Sprint Mobile Broadband . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
3E. Frequently Asked Questions (Windows) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .90
Questions about My Account . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
Questions about Sprint Connection Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
Other Questions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
3F. Troubleshooting Tips (Windows) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .99
Searching for Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
Cannot Connect to the Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
Unable to Prepare Data Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
Section 4: Using the Card on a Mac . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
4A. Your Card: The Basics (Mac) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106
Watcher Lite . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
Watcher Lite Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
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Viewing the Amount of Data Transferred . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113
Ending a Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113
Uninstalling the Watcher Lite Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
4B. Menu Options (Mac) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120
Watcher Lite Menu Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121
4C. Frequently Asked Questions (Mac) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122
Questions about My Account . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123
Questions about Watcher Lite . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123
Other Questions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124
4D. Troubleshooting Tips (Mac) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125
Searching for Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127
5A. Technical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131
LED Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132
Radio Frequency and Electrical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134
Software Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135
Mechanical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136
5B. Regulatory Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137
Regulatory Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .138
Patents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141
Trademarks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142
Copyright . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142
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Section 6: Safety Information and Terms & Conditions . . . . . . . . . . . . . . . . . . . . . . . 145
6A. Safety and Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147
Important Notice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148
Safety and Hazards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148
6B. Warranty and Terms and Conditions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149
Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .150
Section 7: Glossary and Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167
7A. Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169
7B. Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 174
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Welcome to Sprint
We are committed to bringing you the best wireless technology available, and we
built our network right from the start, so no matter where you are on the network,
all your services will work the same.
When it comes to mobile connectivity, the Sprint Mobile Broadband card offers
more freedom than ever before. No wires, no cables, just access to your data when
you need it. The power of the Internet and company data is truly at your
fingertips.
This guide will familiarize you with our technology and with Sprint Connection
ManagerSM software with enhanced Local Search (for Windows computers),
Watcher® Lite software (for Mac computers), and your new Sprint Mobile
Broadband card through simple, easy-to-follow instructions.
Welcome and thank you for choosing Sprint.
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Introduction
This User’s Guide introduces you to Sprint service and all the features of your new
wireless Sprint Mobile Broadband card. It’s divided into seven sections:
ࡗ ࡗ ࡗ ࡗ ࡗ ࡗ ࡗ Section 4: Using the Card on a Mac
Throughout the guide, you’ll find tips that highlight special shortcuts and timely
reminders to help you make the most of your ExpressCard modem and services.
The Sprint Connection Manager software (for Windows) includes extensive online
help to guide you through the steps to use each feature.
You’ll get the most out of your new Sprint Mobile Broadband card if you read each
section of this document. However, if you’d like to get right to a specific feature,
simply go to that page. Follow the instructions in that section and you’ll be ready
to use your card in no time.
You can view this guide online or print it to keep on hand. If you’re viewing it online,
or section reference. The PDF automatically displays the appropriate page.
Tip:
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Section 1A
Introducing the Sprint Mobile Broadband
Card
In This Section
ࡗ ࡗ ࡗ ࡗ ࡗ ࡗ ࡗ This section introduces the basic features and functions of your Sprint Mobile
Broadband card, what is included with your card, and how to use this guide to get
you started.
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Your Sprint Mobile Broadband Card
The Sierra Wireless AirCard® 597E ExpressCard is a dual-band wireless
ExpressCard modem. It enhances the functionality of your mobile computing
devices by adding wireless data.
This card allows you to do the following (subject to feature availability), without
using a landline network or phone:
ⅷ
ⅷ
ⅷ
ⅷ
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ⅷ
ⅷ
Easily activate your account (One Touch Activation)
Connect to the Internet, VPNs, and corporate networks
Send and receive large email messages
Use Sprint Location Services (Windows® only)
Conduct Internet-based videoconferencing
Access streaming real-time media
Play games online
Your card fits into an ExpressCard/34 slot, ExpressCard/54 slot (available on
newer notebook computers), or PC Card slot (when used with the included
ExpressCard to PC Card adapter) available on older notebook computers.
CDMA Networks
The card operates over a type of wireless network called CDMA (Code Division
Multiple Access).
To use the card, you need an account that gives you access to the CDMA network.
Some features described in this manual may not be available with your account.
For details of the services and accounts available, contact Sprint (page 14).
There are CDMA networks that operate in the frequency bands supported by the
card throughout North America. However, each service provider operates a
network that covers a limited geographical area within the overall CDMA
coverage area.
The fee for service may be higher when you are roaming (connecting to a network
other than Sprint).
Sprint has “roaming” agreements with other service providers, so that you can get
service outside of the coverage area of the network. (There may be additional
charges for roaming service.)
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CDMA technology provides a variety of connectivity features, depending on your
Sprint account (actual speed depends on the network conditions):
ⅷ
1xEV-DO Rev. A (Sprint Power VisionSM) supports Internet connections with
data rates up to 3.1 Mbps (downlink from the network) and 1.8 Mbps (uplink to
the network). Average data rates are 600 kbps - 1.4 Mbps (downlink from the
network) and 350-500 kbps (uplink to the network).
ⅷ
1xEV-DO Rev. 0 (Sprint Power Vision) supports Internet connections with data
rates up to 2.4 Mbps (downlink from the network) and 153 kbps (uplink to the
network). Average data rates are 400-700 kbps (downlink from the network)
and 40-80 kbps (uplink to the network).
ⅷ
1X (Sprint Vision) supports Internet connections with data rates up to 153 kbps.
Average data rates are 40-80 kbps.
More information about CDMA networks is available on the CDMA Development
Tip:
For pointers on optimizing your settings, see “How can I optimize my settings to
Tip:
TRU-Install
TRU-Install™ is a Sierra Wireless feature that installs the necessary software and
drivers the first time you insert the card into your Windows or Mac computer. An
installation CD is not required.
One Touch Activation
Where supported by the network, One Touch Activation (IOTA 2.4) lets you easily
activate your card. When prompted, you simply click “Yes” to indicate that you’d
like the network to autoprogram your card. If this is successful, you are ready to
connect to the network.
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Package Contents
Your Sprint Mobile Broadband card package contains the following components:
ⅷ
Sprint Mobile Broadband card by Sierra Wireless (Model AirCard 597E)
ⅷ
ExpressCard to PC Card adapter (needed only if your computer doesn’t have an
ExpressCard slot)
ⅷ
Getting Started guide
Care and Maintenance
As with any electronic device, the card must be handled with care to ensure
reliable operation. Follow these guidelines in using and storing the card:
ⅷ
The card should fit easily into your ExpressCard slot or ExpressCard to PC Card
adapter. Forcing the card into the slot or adapter may damage the connector
pins.
ⅷ
ⅷ
ⅷ
ⅷ
Protect the card from liquids, dust, and excessive heat.
When not installed in your computer, store the card in a safe place.
Remove the card before storing or transporting your computer.
When inserting or removing the card, always grip it by the sides rather than the
end, as this prevents damage to the card (see diagrams on page 29).
ⅷ
ⅷ
Do not use the card with a handheld computer; it is designed only for notebook
computers running Windows Vista, Windows XP, Windows 2000, or Mac OS X.
Do not handle or operate the card while driving or operating a vehicle. Doing so
may distract you from properly operating the vehicle. In some states and
provinces, operating communication devices while in control of a vehicle is a
criminal offense.
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About This Guide
This user’s guide is designed to provide you with all the information you need to
install and use your card by Sierra Wireless (AirCard 597E).
The comprehensive Getting Started guide that comes with the
Sprint Mobile Broadband card should be sufficient for most installations.
Note:
ⅷ
ⅷ
ⅷ
ⅷ
ⅷ
Section 1 (which you are reading) gives you an overview of the card
(AirCard 597E).
Section 2 provides step-by-step instructions for installing the card and software
on a Windows or Mac computer (page 15).
Section 3 provides step-by-step instructions on using the card on a Windows
Section 4 provides step-by-step instructions for using the card on a Mac
Section 5 provides electrical, radio frequency, and other parameters of the card
for those who require technical information, as well as regulatory information
ⅷ
ⅷ
Section 6 provides important safety and liability information and the Terms and
Conditions of use for the Sprint Mobile Broadband card (page 145).
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Installation Overview
Before you begin using your card, you must install the card’s software and
configure the card for your computer. The installation process consists of:
ⅷ
Ensuring that your computer meets the system requirements.
ⅷ
Inserting the card into your computer and installing the drivers for the card and
the Sprint Connection Manager software (for Windows) or Watcher Lite
software (for the Mac).
ⅷ
ⅷ
Starting the software.
Activating your Sprint account and configuring the card to use your account
(unless the card has been preactivated).
To install the drivers and software, you do not need an installation CD. Your
card uses the Sierra Wireless TRU-Install feature—the drivers and software
are installed when you insert the card into your computer. (To get the latest
Note:
System Requirements (Windows)
The Sprint Mobile Broadband card is supported on:
ⅷ
ⅷ
ⅷ
Windows Vista.
Windows XP with Service Pack 2.
Windows 2000 with Service Pack 4 and high encryption support. (See “High
To install and run the card and accompanying Sprint Connection Manager
software on a Windows computer, you will need the minimum system resources
shown in the following table.
Slots
One ExpressCard/34 or ExpressCard/54 slot; alternatively, a
Type II PC Card slot (when used with the ExpressCard to
PC Card adapter [included in your package]).
Memory
32 MB
32 MB
Disk space
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High Encryption Requirements (Windows)
Depending on your configuration, an IOTA (Internet Over The Air) session may
automatically start as part of the installation process. IOTA requires high-security
128-bit encryption to establish a secure Internet connection to the CDMA
network. (For more information, see “Data Provisioning [IOTA]” on page 34.)
If you are running Windows Vista or Windows XP, your computer should already
include high-security 128-bit encryption.
If you are running Windows 2000 with Internet Explorer
1. Ensure you have installed the Windows 2000 High Encryption Pack: in Internet
Explorer, select Help > About Internet Explorer.
If you see “Cipher Strength: 128-bit,” then the High Encryption Pack is
installed. Proceed to step 2.
If the High Encryption Pack is not installed, download and install it
2. If your version of Internet Explorer is earlier than 5.5, download and install the
If you are running Windows 2000 with Netscape Communicator
Ensure your version of Netscape Communicator is 4.7 or higher.
To verify that your version supports 128-bit encryption:
1. In Navigator, select Help > About Navigator.
– or –
In Netscape Communicator, select Help > About Communicator.
2. See the section “Contains encryption software from RSA Data Security, Inc.”
If the next paragraph states “This version supports U.S. security,” you have
128-bit security.
If the paragraph states that you have International security, you have 40-bit
security. Download a version that supports 128-bit security.
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System Requirements (Mac)
The Mac software (Watcher Lite) currently does not support Sprint Location
Services.
Note:
The Sprint Mobile Broadband card is supported on a MacBook™ Pro or
PowerBook® G4 computer running Mac OS X version 10.4 or newer.
To check your version, from the Apple menu ( ) choose About This Mac. If your
version is earlier than 10.4, then:
ⅷ
– or –
1. In Finder™, choose Go > Applications > System Preferences.
2. Double-click the System Preferences icon.
3. Double-click Software Update.
4. Click Check Now.
If your card has not been activated, you may also need access to a telephone.
For technical support issues, please contact Apple. If you can’t recall your lock
code, contact Sprint Customer Service.
Included Software
The Sprint Mobile Broadband card comes with the following software:
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ⅷ
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Sprint Connection Manager, which allows you to manage the card’s actions and
monitor your connections on a Windows computer
Watcher Lite, which allows you to manage the card’s actions and monitor your
connections on a Mac computer
The driver software that forms the interface between the card and your
Windows or Mac operating system
The appropriate software is installed the first time you insert the card into your
computer.
page 21 (for Mac).
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Attaching an External Antenna
You can improve the signal strength by attaching an external antenna (sold
separately).
To attach an external antenna:
2. Remove the rubber cap (located on the thick end of the card).
3. Hold the antenna cable by the connector (end) part, and carefully insert the
connector part of the cable into the corresponding connector on the card.
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Visiting the Sprint Web Site
services, options, and more.
You can also:
ⅷ
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Review coverage maps.
Access your account information.
Add additional options to your service plan.
Purchase accessories.
Check out frequently asked questions.
And more.
Contacting Sprint Customer Service
You can reach Sprint Customer Service by:
ⅷ
ⅷ
Calling us toll-free at 1-888-788-4727 (business use) or 1-888-715-4588
(personal use).
ⅷ
Writing to us at Sprint Customer Service, P.O. Box 8077,
London, KY 40742.
Troubleshooting
The Online Help for Sprint Connection Manager on your Windows computer (see
page 63) includes descriptions of most common error messages. Look in the
Contents under Troubleshooting.
For help with other problems:
ⅷ
See “Troubleshooting Tips (Windows)” on page 99 or “Troubleshooting Tips
(Mac)” on page 116.
ⅷ
find an extensive knowledge base that can be searched to address most
problems, and the Installation Troubleshooting wizard (in the Support &
Download section).
ⅷ
Contact Sprint as noted above.
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Section 2A
Installing the Software on a Windows Computer
In This Section
ࡗ This section explains how to install your Sprint Connection Manager software and
Sprint Mobile Broadband card on a Windows computer.
The process may vary, depending on the version of Windows that you are running.
(If you’re using your card on a Mac computer, see “Installing the Software on a
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Installing the Software on a Windows Computer
For comprehensive instructions on installing the Sprint Connection
Manager software and activating the card, see the Getting Started guide.
Note:
Before you can use your card, you must first install the card’s software and
configure the card for your computer. The installation process consists of:
ⅷ
ⅷ
Card insertion - Inserting the card, which automatically installs the drivers and
the Sprint Connection Manager software on your computer (described in this
section).
Card activation and provisioning - Activating your Sprint account and configuring
the card to use your account. (See “Setting Up Service [Windows]” on page 30.)
Note:
Windows Vista and Windows 2000 users: You must log in with
administrative privileges to install the software and drivers.
Windows XP users: You may need to log in with administrative privileges,
depending on your Windows configuration.
Before beginning the installation process, it is recommended that you close
all open applications.
To install the software and drivers on your computer:
1. If your card has not yet been activated, ensure you are in the network
coverage area (not roaming).
2. If your computer does not have an ExpressCard slot, insert the ExpressCard to
PC Card adapter (included in your package) into your computer’s PC Card slot.
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3. With the picture label facing up, insert the card into your computer.
Windows detects the card and installs the drivers for it. This may take a few
minutes. Once completed, the system tray may display “Your devices are
ready to use” or “Your new hardware is installed and ready to use.”
The
4. If the Software Installation Wizard has not started automatically, in Explorer
browse to the entry, and run AppLaunch.exe or, if you’re running
LED is lit (blue, or blinking amber).
Windows Vista, in the “AutoPlay” window click Sprint Connection Manager
Installation. This starts the wizard.
5. In the installation window, click Next.
6. Read the license agreement and select I accept the terms in the license
agreement to indicate your acceptance of the terms. Click Next. (A series of
dialog boxes guides you through the installation.)
7. Use the Next and Back buttons to navigate through the wizard.
8. When the “Installation Complete!” window is displayed, click Finish.
9. If you’re running Windows Vista or Windows XP, wait until the system tray
displays “Your devices are ready to use” or “Your new hardware is installed
and ready to use.”
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10. Run Sprint Connection Manager.
(Double-click the program’s icon [ ] on your desktop.)
11. If your card is preactivated or if you have activated it at the time of purchase,
Sprint Connection Manager displays “Device locked” or “Disconnected;”
card has not been activated.
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Installing the Software and Drivers on a Mac
As part of the installation process you will be prompted to restart your
computer; save any open documents.
Note:
To install the Watcher Lite software and drivers on your Mac computer:
1. If your card has not yet been activated, ensure you are in the network coverage
area (not roaming).
2. If your computer does not have an ExpressCard slot, insert the ExpressCard to
PC Card adapter (included in your package) into your computer’s PC Card slot.
3. With the picture label facing up, insert the card into your computer.
The “TRU-Install” Finder window is displayed.
4. In the “TRU-Install” Finder window, double-click
SierraWirelessWatcherLite.mpkg.
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5. In the “Welcome to the Sierra Wireless Watcher Lite Installer” window, click
Continue.
6. In the “Select a Destination” window, choose a destination volume. A green
vertical arrow indicates which volume(s) you can install the software onto. If
more than one volume has a green vertical arrow, select the volume that has
the active operating system.
7. Click Continue.
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8. In the “Easy Install on ...” window, click Install.
9. If the “Authenticate” window appears, enter your Mac user name and
password, and then click OK.
10. In the window with the message that you will have to restart your computer,
click Continue Installation.
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11. Click Restart.
12. After your computer restarts, run Watcher Lite: in Finder, choose Go >
Applications, and then double-click Sierra Wireless Watcher.
Watcher Lite should start:
Watcher Lite displays a status message or the “Device Not Activated” window.
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Inserting the Card
To insert the card into a notebook computer:
1. If your computer does not have an ExpressCard slot, insert the ExpressCard to
PC Card adapter into your computer’s PC Card slot.
2. With the picture label facing up, insert the card into your computer.
When inserting or removing your card, always grip the card by its sides,
as this prevents damage to the card. See the graphics below.
IMPORTANT!
Correct
Incorrect
When you insert the card into a Windows computer, the following should occur:
ⅷ
The first time the card is inserted, Windows detects the card and installs the
drivers for it. This may take a few minutes. Once completed, Sprint Connection
Manager should display “Disconnected.” To connect to the network, click the
GO button in the Mobile Broadband window.
ⅷ
If sound effects are enabled, the computer beeps.
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ⅷ
The Unplug and Eject Hardware icon appears in the system tray, if it is not
already displayed for another card (and unless the feature has been disabled).
Windows Vista
Windows XP
Windows 2000
The card is powered as soon as you insert it.
Removing the Card (Windows)
When inserting or removing your card, always grip the card by its sides,
as this prevents damage to the card.
IMPORTANT!
To remove the card from your Windows computer:
2. Click the Unplug and Eject Hardware icon in the system tray:
Windows Vista
Windows XP
Windows 2000
3. Click the entry for “NEC PCI to USB Open Host Controller” or “Standard Enhanced
PCI to USB Host Controller.”
4. If a dialog box appears notifying you that it is safe to remove the card, click
OK, or click the Close button ( ).
5. Use your computer’s ExpressCard or PC Card ejector to eject the card from the
slot.
6. If you’re using your card (with the ExpressCard to PC Card adapter) in a
PC Card slot, remove the card and adapter from your computer’s slot by
gripping both sides of the adapter and pulling straight out.
– or –
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Remove the card from your computer’s slot by gripping both sides of the card
and pulling straight out.
Correct
Incorrect
Removing the Card (Mac)
When inserting or removing your card, always grip the card by its sides,
as this prevents damage to the card.
IMPORTANT!
To remove the card from your Mac:
1. End your network connection (in Watcher Lite, click Disconnect).
2. Eject the card from the slot.
3. If you’re using your card (with the ExpressCard to PC Card adapter) in a PC Card
slot, remove the card and adapter from your computer’s slot by gripping both
sides of the adapter and pulling straight out.
– or –
Eject the card from the slot, and remove the card from your computer’s slot by
gripping both sides of the card and pulling straight out.
Correct
Incorrect
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Section 2D
Setting Up Service (Windows)
In This Section
ࡗ ࡗ ࡗ ࡗ ࡗ This section walks you through setting up service for your Sprint Mobile
Broadband card after you have inserted the card and installed the
Sprint Connection Manager software (page 18).
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Activating and Using Sprint Service
Before using your card, you must have a Sprint wireless network account set up.
The process of setting up an account is called activation.
When the card is inserted and Sprint Connection Manager is started, it will detect
whether the card has been configured with an account (“preactivated”). If it has
not, the “One Touch Activation” window or the Activation Wizard starts
automatically.
Preactivated Card
If you received your card in the mail or purchased it at a Sprint Store, it probably
has already been activated.
To prevent unauthorized use, preactivated cards may have been set with a security
lock. If so, Sprint Connection Manager displays the message “Device locked.”
To unlock your card:
1. Click the
icon. (If is not visible, in the Mobile Broadband window click
to
expand Sprint Connection Manager.)
2. In the “Enter User Lock Code” window, enter your four-digit lock code, and
click OK. For security purposes, the code is not visible as you type.
If you can’t recall your lock code, try using the last four digits of your card’s
phone number (MDN). If this doesn’t work, call Sprint Customer Service at
1-888-788-4727 (business use) or 1-888-715-4588 (personal use).
Tip:
After unlocking your preactivated card, it is ready for use. See “Using the Card on a
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Non-preactivated Card: One Touch Activation
If the “One Touch Activation” window appears, click Yes to indicate that you’d like
to have the network autoprogram your card.
Sprint Connection Manager will display “Updating User Profile.”
If One Touch Activation is successful, Sprint Connection Manager will then display
“Disconnected,” after which you are ready to connect to the network. (Click the
GO button in Sprint Connection Manager.) To learn about using the software, see
If One Touch Activation was not successful, a message window is displayed. To
activate your card, use the Activation Wizard (see the next section).
Non-preactivated Card: Activation Wizard
If your card is not preactivated, please see the Getting Started guide included with
your card.
If you successfully activated your card through the “One Touch Activation”
Note:
The Activation Wizard will guide you through the activation process.
To set up your account, you will be contacting Sprint.
Before you call Sprint, have these things ready:
ⅷ
ⅷ
ⅷ
ⅷ
A phone
Your card
The city and state where the card will be primarily used
A pen and paper to write down your account information. Your package
includes a printed Getting Started guide, where you can record this
information.
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When you call Sprint, Sprint Customer Service will help you select your service
plan and guide you through the activation process. They will also provide you with
this information:
ⅷ
ⅷ
ⅷ
Your card’s activation code (gives you access to configure the account)
Your card’s phone number (MDN)
Your card’s MSID (Mobile System ID) code, used for WLNP (Wireless Local
Number Portability) and to determine whether you are “home” or “roaming”
Stepping Through the Activation Wizard
If the Activation Wizard has not started automatically:
1. Ensure the card is inserted, and Sprint Connection Manager is running. If
Sprint Connection Manager is not running, select:
(Windows Vista or Windows XP) Start > All Programs > Sprint > Sprint Mobile
Broadband (Sierra).
(Windows 2000) Start > Programs > Sprint > Sprint Mobile Broadband (Sierra).
Sprint Connection Manager should display “Disconnected.”
2. If Sprint Connection Manager displays “Device locked,” unlock the card
3. If Sprint Connection Manager displays “Device powered off,” power the card
4. Start the Activation Wizard: select MENU > Settings > Sprint Mobile Broadband -
Sierra Wireless > Activation Wizard.
Once the Activation Wizard is running:
1. To begin activation of the card, click Next.
2. Call Sprint at the appropriate phone number listed on the screen. Click Next.
3. Give the account representative your ESN (Electronic Serial Number) or MEID
(Mobile Equipment IDentifier) number as displayed by the Activation Wizard.
Enter the activation code provided by the account representative and
click Next.
4. Enter the phone number (no spaces or hyphens) and, if not the same value as
the phone number, the MSID value given by the account representative, and
then click Next.
A confirmation window will be displayed.
5. Confirm with the service representative that the information is correct. If it is,
click Yes. If it isn't, click No, and re-enter the information.
6. Click Finish to close the Activation Wizard.
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7. Wait a few moments for the card to automatically reset. Depending on your
configuration, an IOTA session may automatically start. (See “Data
After Sprint sets up your account on the network, your card should be configured
Data Provisioning (IOTA)
IOTA (Internet Over The Air), supported by some service providers (including
Sprint), is an automated feature to perform account setup for you by making a
connection to the CDMA network and using a secure Internet connection to
download account parameters to your card. To make this secure connection, IOTA
requires that your computer support 128-bit encryption. (See “High Encryption
Depending on your configuration, the first time Sprint Connection Manager
detects the activated card, an IOTA session may automatically start, during which
status messages (“Updating User Profile…”) are displayed.
After this first activation, there may be changes to your account that require
updating the parameters in the card. If this is needed:
(If this button is not displayed, remove and reinsert the card.)
2. In the “IOTA Provisioning” window, click Yes.
Your card then retrieves the updates to your data services account. Once the
updates are successful, Sprint Connection Manager is displayed (“Disconnected”).
You can now connect to the network. To learn about using the software, see
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Section 2E
Setting Up Service (Mac)
In This Section
ࡗ ࡗ This section walks you through setting up service for your Sprint Mobile
Broadband card, after you have inserted the card into your Mac computer and
installed the Watcher Lite software (page 22).
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Activating and Using Sprint Service
Before using your card, you must have a Sprint wireless network account set up.
The process of setting up an account is called activation.
Activating Your Card
After you have inserted the card into your computer and started Watcher Lite,
Watcher Lite will detect whether the card has been configured with an account
(“preactivated”). If it has not, Watcher Lite displays a message (“Not activated”) or
the “Device Not Activated” window. Use the following table to determine your
next actions:
Text/window
displayed
Description/next action
“Disconnected”
Your card is preactivated. You are ready to connect to the
network. (Click the Connect button in Watcher Lite.)
ᮣ
“Device is
Locked”
Your card is preactivated. Unlock the card:
1. If the “Unlock Device” window is not displayed: from the
Extras item on the Sierra Wireless Watcher menu, choose
Unlock Device.
2. In the “Unlock Device” window, enter the lock code (PIN),
and click OK.
ᮣ
If you can’t recall your lock code, try using the last four
digits of your card’s phone number. If this doesn’t work,
call Sprint Customer Service at 1-888-788-4727 (business
use) or 1-888-715-4588 (personal use).
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Text/window
displayed
Description/next action
“Device Not
Activated”
window
Your card is not activated.
ᮣ
Click Yes to indicate that you’d like to activate your card.
Watcher Lite will display “Updating User Profile.”
If provisioning is successful, Watcher Lite displays
“Disconnected,” after which you are ready to connect to the
network. (Click the Connect button in Watcher Lite.) Proceed to
– or –
If the “Data Provisioning” window displays “Provisioning
failed,” use the Activation Assistant (below).
“Not activated”
Your card is not activated.
ᮣ
Use the Activation Assistant (below).
Activation Assistant
The Activation Assistant will guide you through the activation process if your card
is not preactivated.
If you close the Activation Assistant before finishing the card activation, you
can start the Activation Assistant later. (From the Extras item on the Sierra
Wireless Watcher menu, choose Activation.)
Note:
To set up your account, you will be contacting Sprint.
Before you call Sprint, have these things ready:
ⅷ
ⅷ
ⅷ
ⅷ
A phone
Your card
The city and state where the card will be primarily used
A pen and paper to write down your account information. Your package
includes a printed Getting Started guide, where you can record this
information.
37
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When you call Sprint, Sprint Customer Service will help you select your service
plan and guide you through the activation process. They will also provide you with
this information:
ⅷ
ⅷ
ⅷ
Your card’s activation code (gives you access to configure the account)
Your card’s phone number (MDN)
Your card’s MSID (Mobile System ID) code, used for WLNP (Wireless Local
Number Portability) and to determine whether you are “home” or “roaming”
To activate your card and account:
1. From the Extras item on the Sierra Wireless Watcher menu, choose Activation.
2. In the “Activation Assistant” window, click Continue.
3. Call Sprint at the appropriate number displayed in the Activation Assistant.
4. Follow the instructions of the account representative to activate your card.
5. To complete the activation process, enter the information (from the account
representative) into the fields on the screen.
6. Continue through the Activation Assistant, until the “Success!” window is
displayed. Click Finish.
After Sprint sets up your account on the network, your card is activated.
7. From the Extras item on the Sierra Wireless Watcher menu, choose Data
Provisioning.
8. In the “Data Provisioning” window, click OK.
The card then retrieves the updates to your account. Watcher Lite will display
“Updating User Profile,” then “Disconnected,” after which you are ready to
connect to the network. (Click the Connect button in Watcher Lite.) Proceed to
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Sprint Connection Manager
Sprint Connection Manager is an application that allows you to manage and
monitor the high-speed Sprint Power Vision (1xEV-DO) and Sprint Vision (1X)
connections using your Windows computer. Use Sprint Connection Manager to:
ⅷ
ⅷ
ⅷ
ⅷ
ⅷ
Determine your signal strength and other network connection parameters (page 43).
Initiate data calls (page 59).
Access Sprint Location Services (page 53).
Customize features and options (page 74).
Without running Sprint Connection Manager, you can make a data connection
simply by starting whatever application you want to use (such as your Web browser
or email application). Prerequisites: you must have previously selected, in
make use of other features of the card (including Sprint Location Services), you must
run Sprint Connection Manager.
Tip:
Starting Sprint Connection Manager
To start Sprint Connection Manager:
1. Ensure the card is inserted into your computer’s ExpressCard or PC Card slot,
with the Sprint label facing up.
2. Double-click the program’s icon ( ) on your desktop, or, from the Start menu
on your Windows desktop, select:
(Windows Vista or Windows XP) All Programs > Sprint > Sprint Mobile Broadband
(Sierra).
(Windows 2000) Programs > Sprint > Sprint Mobile Broadband (Sierra).
When Sprint Connection Manager is running, it places an icon ( ) in the system
tray, usually at the right end of the taskbar. If Sprint Location Services are
supported and enabled, then a second icon ( ) is displayed in the system tray.
You can also set Sprint Connection Manager to launch automatically
whenever Windows starts. (See “Starting Sprint Connection Manager
Tip:
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Starting Sprint Connection Manager Automatically
To set Sprint Connection Manager to start automatically whenever Windows starts:
ᮣ
Launch when Windows starts.
Changes to this setting apply only after you restart Windows.
Note:
Tip:
You can also set the connection to launch automatically whenever
provide an “always-on” connection, as long as you have network coverage.
Sprint Connection Manager Window
If Sprint Location Services and the GPS Receiver window are not supported or not
If Sprint Location Services and the GPS Receiver window are supported and
enabled, then the GPS Receiver window is additionally shown below the Mobile
Broadband window:
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Mobile Broadband Window
Indicator area
Minimize
Menu
Message area
Exit
Show/
hide
details
Establish/
cancel a
connection
The text and icons in the Mobile Broadband window indicate the connection state
(page 48), and, when disconnected, whether the card is locked
or unlocked
The Mobile Broadband window may display, depending on the connection state,
some of the following icons:
CDMA network signal strength, indicated by the number of bars.
The ToolTip indicates the type of coverage you have (for example, 1X or
1xEV-DO), and the signal strength, in dBm.
You are roaming. Roaming charges may apply.
Note: Sprint Location Services may not be available when roaming.
If this icon is flashing, you are in a non-preferred roaming area, and you
may not be able to complete your calls.
Tip: You can change the roaming option (“Roam Mode;” for example, to
disable roaming, select Sprint), and also enable the Roam Guard feature (from
the Sprint Mobile Broadband “Settings” window; page 77).
1xEV-DO Rev. A transmit/receive icon: a data connection is active.
The up arrow is animated (for example:
transmitted to the network.
) when data is being
The down arrow is animated (for example: ) when data is being
received from the network.
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1xEV-DO Rev. 0 transmit/receive icon: a data connection is active.
The up arrow is animated (for example:
transmitted to the network.
) when data is being
The down arrow is animated (for example:
received from the network.
) when data is being
1xEV-DO (Rev. 0 and Rev. A) transmit/receive icon: the data connection
is dormant. The up and down arrows are gray.
1X transmit/receive icon: a data connection is active.
The up arrow is black and animated when data is being transmitted to
the network.
The down arrow is black and animated when data is being received
from the network.
1X transmit/receive icon: the data connection is dormant. The up and
down arrows are gray.
GPS Receiver Window
Indicator area
Minimize
Menu
Message area
Exit
Show/
hide
details
Start/end
NMEA output
Location
information
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The text and icons in the GPS Receiver window indicate the following (described in
the table that follows):
ⅷ
ⅷ
ⅷ
ⅷ
GPS status
GPS/Privacy status
Satellite status
Location information (when the GPS Receiver window is expanded)
The GPS Receiver window may display, depending on the GPS/Privacy status and
satellite status, some of the following icons and text. The icons’ ToolTips in
Sprint Connection Manager provides more information.
Privacy is on (you have not accepted the Privacy Consent Agreement).
Sprint Location Services are not available.
To use Sprint Location Services, in the Sprint Location Services
“Settings” window, select Enable Location Services.
Privacy is off. GPS is available. For the status of GPS, see the satellite
status icon (described below).
GPS is available, but off. The satellite and the vertical bars are not
colored.
To use GPS, click the GO button in the GPS Receiver window.
GPS is on, but not usable (searching for satellites). The vertical bars are
not colored.
The ToolTip indicates the number of satellites.
GPS is on and is usable, but with lower accuracy. The vertical bars are
colored.
The ToolTip indicates the number of satellites acquired.
GPS is on and is usable, with better accuracy. The vertical bars are
colored.
The ToolTip indicates the number of satellites acquired.
Latitude
Longitude
HEPE
Latitude, in decimal degrees. For example, -17.123°
Longitude, in decimal degrees. For example, 23.023°
Accuracy (horizontal/vertical precision), in feet.
Current speed, in miles per hour.
Speed
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Satellites
Altitude
Last fix
Number of satellites used in the current GPS fix.
Altitude, in feet.
Date/time that the GPS values were last acquired.
GPS Port
The current NMEA port. (For information on NMEA, see “What is
This information is useful when configuring a GPS application to use
your GPS-capable device (page 96).
Heading
Current direction, in degrees.
Common items
Sprint Connection Manager may display, depending on the settings of your card,
the following buttons and text:
ⅷ
ⅷ
Menu or the
button — Displays the Sprint Connection Manager menu
(upper right corner of the window) — Minimizes Sprint Connection Manager
ⅷ
ⅷ
— Exits Sprint Connection Manager (page 58).
(Mobile Broadband window) — Expands the Mobile Broadband window
(page 56) and displays the amount of data transferred (when Connected), or,
when disconnected, the lock status of your card (locked
or unlocked
).
ⅷ
ⅷ
ⅷ
(Displayed when the Mobile Broadband window is expanded) — Hides the
amount of data transferred and the lock status of your card (page 56).
GO (Mobile Broadband window) — Starts the Sprint Power Vision or
Sprint Vision connection (page 59).
Stop (Mobile Broadband window) — Ends the data connection (visible when a
ⅷ
ⅷ
displays location information.
(Displayed when the GPS Receiver window is expanded) — Hides the
location information.
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ⅷ
ⅷ
Stop (GPS Receiver window) — Ends the NMEA output.
Connection States (Mobile Broadband Window)
The Mobile Broadband window can display various connection and interaction
states, including:
ⅷ
ⅷ
ⅷ
ⅷ
ⅷ
ⅷ
ⅷ
ⅷ
ⅷ
ⅷ
No device
Initializing
Updating User Profile… (See “Data Provisioning [IOTA]” on page 34.)
Searching for service...
Disconnected
Connecting
Connected
Connected to NDIS
Device locked
Device powered off
The system tray icon also indicates the connection state (page 41).
Note:
No device
Sprint Connection Manager did not detect the card. The GO button is unavailable.
Insert the card. If it is already inserted, remove and reinsert it; wait a few
Sprint Connection Manager, or contact Sprint (page 14).
Initializing
Sprint Connection Manager is attempting to establish communication with the
card.
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Searching for service...
Sprint Connection Manager is determining whether 1X or 1xEV-DO service is
available. If this message persists, see page 101.
Disconnected
Sprint Connection Manager is ready to make a connection to the network or to
use Sprint Location Services. The GO button is available; the signal strength icon
(
) and the roaming icon ( ) (if you’re roaming) are visible. If the Mobile
Broadband window is expanded, the lock icon (
or
) is visible.
To connect to the network, click the GO button.
Connecting
Sprint Connection Manager is establishing a connection to the network.
Connected
The connection is established. In addition to the signal strength icon ( ) and the
roaming icon ( ) (if you’re roaming), the transmit/receive icon ( for 1xEV-DO
Rev. A;
for 1xEV-DO Rev. 0;
for 1X) is also displayed.
If you expand the Mobile Broadband window ( ), the amount of data transferred
is shown. (See note on page 62.)
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To end the connection, click Stop.
Connected to NDIS
selected. For a description, see “Connected” (page 49).
Device locked
The card is locked, so that others cannot use the card and your account. To use
Device powered off
The card has been powered off (through Menu > Power Off Modem). To use the
card, select Menu > Power On Modem.
For more information, see “Powering the Card On and Off” on page 55.
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GPS Status (GPS Receiver Window)
The GPS Receiver window displays the GPS status:
ⅷ
ⅷ
ⅷ
ⅷ
OFF
Validating
Searching
Acquired
OFF
GPS is not available or is turned off.
To use GPS:
1. Ensure the card is turned on and the GPS Receiver window is displayed.
ᮣ
If the GPS Receiver window is not displayed, in Sprint Connection Manager
select MENU > Settings > Sprint Location Services, and then select Enable Location
Services and Display GPS Receiver. (If Privacy Consent Agreements are
displayed, you must read and accept them.)
2. Click the GO button in the GPS Receiver window.
You can turn off the display of the Privacy Consent Agreements (from the Sprint
Location Services “Settings” window; page 80).
Tip:
set to Automatic or 1X Only, and (subject to change) ensure that you are in the
network coverage area (not roaming).
Validating
The network is authenticating your wireless or GPS subscription.
Searching
Sprint Connection Manager is searching for satellites.
Acquired
Satellites have been acquired and location coordinates are available for use (and
NMEA output is being generated. (For information on NMEA, see “What is NMEA?”
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System Tray Connection States
Sprint Connection Manager has an associated icon ( ) that appears in the
system tray. The icon reflects the connection state.
Sprint Connection Manager is not ready to connect to the network.
Disconnected — Sprint Connection Manager is ready to make a
connection to the network (page 49), or
Connecting — Sprint Connection Manager is making a connection
to the network (page 49).
Connected — Connection is established to the network; data
transfer is in progress (page 49).
Dormant — Connection is established, but no data transfer is
taking place.
Clicking the system tray icon toggles between displaying and minimizing
Sprint Connection Manager.
Right-clicking the icon displays the shortcut menu (page 72).
If Sprint Location Services are supported and enabled, then a second icon ( ) is
displayed in the system tray. The ToolTip indicates GPS and satellite status.
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Determining the Type of Coverage
The ToolTip over the signal strength indicator ( ) indicates the type of coverage
you have (for example, 1X [synonym of 1xRTT] or 1xEV-DO):
The type of coverage is also displayed in the lower left part of the “Device
Info & Diagnostics” window under “Network Service” (page 87).
Tip:
Sprint Location Services
Sprint Location Services (Location & Search Services) allow you to query the
network for information on points of interest that are near your current location.
The network automatically determines your current location. All you have to do is
specify the type of business that you are looking for (for example, a restaurant or
hotel).
For limitations related to Sprint Location Services, see “Location-Based Services
To use Sprint Location Services:
selected Enable Location Services and, if you will be using GPS applications,
Display GPS Receiver, and you have accepted the Privacy Consent Agreement(s).
2. In Sprint Connection Manager, click Menu > Location & Search Services.
Services are unavailable in Sprint Connection Manager, see “Sprint Location
Note:
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If the GPS fix is successful or if data from a recent GPS fix is available, then the
“Sprint Nextel Location & Search” window is displayed. The bottom part of the
window displays location information (latitude and longitude) of your card, and
the time that the location information was acquired.
3. From the “Sprint Nextel Location & Search” window, enter or select the type
of item you want to find. If you’ve previously entered search items, a drop-
down list displays the last five items you’ve entered. Click Go.
If more than a preconfigured period of time has elapsed since the last time you’ve
submitted a location search, a window is displayed asking whether you want to
get an updated (GPS) position fix. (Depending on your account, you may be
charged for each position fix or after you have performed a certain number of
fixes.) If your current location is different from where you submitted your last
location search, click Yes.
Sprint Connection Manager uses your computer’s default Web browser to
display the results of Sprint Location Services.
Note:
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Your Web browser opens and displays the results of your search query. In the
search results of some mapping and search services, you can right-click your
location to get additional information—for example, driving instructions.
From the “Sprint Nextel Location & Search” window, you can submit additional
searches.
From the “Settings” window, you can specify the settings for Sprint Location
Services (page 80).
Powering the Card On and Off
If you are using your card in an aircraft, hospital, or other environment where the
card may cause interference, you can power the card off (without removing it
from your computer’s slot), and still use other functions of your computer.
This also allows you to conserve your notebook computer’s battery.
To power the card off:
2. Select MENU > Power Off Modem.
When the card is powered off, the menu option switches to Power On Modem, the
Mobile Broadband window displays the message “Device powered off,” and the
GPS Receiver window displays “OFF.”
To power the card on:
ᮣ
Select MENU > Power On Modem.
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Controlling the Sprint Connection Manager Window
Expanding Sprint Connection Manager
Receiver window each have two views: compact and expanded.
To expand Sprint Connection Manager, click
To change back to the compact view, click
in the appropriate window.
.
Mobile Broadband Window
Compact view:
Expanded view:
When expanded, the Mobile Broadband window also displays the amount of data
transferred during the current connection, and (only when disconnected) the lock
state of the card (locked
or unlocked
).
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Minimizing Sprint Connection Manager
To save space on your screen for other programs, you can minimize Sprint Connection
Manager:
ᮣ
Click
(in the upper right corner of Sprint Connection Manager).
– or –
Click the Sprint Connection Manager icon
– or –
in the system tray.
Right-click the system tray icon and select Close Sprint Mobile Broadband.
You can use the system tray icon to monitor the connection state (page 52).
Tip:
You can prevent Sprint Connection Manager being covered up by other
Tip:
Restoring Sprint Connection Manager
To restore Sprint Connection Manager when it is minimized:
ᮣ
Click the Sprint Connection Manager icon
– or –
in the system tray.
Right-click the system tray icon and select Open Sprint Mobile Broadband.
Exiting Sprint Connection Manager
To exit Sprint Connection Manager:
ᮣ
In Sprint Connection Manager, select Menu > Exit, or click the
button.
– or –
Right-click the Sprint Connection Manager icon
in the system tray and
select Exit from the shortcut menu.
is in progress, a window is displayed asking whether you want to disconnect the
call. To end the connection and close Sprint Connection Manager, you must click
Yes.
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Sprint Connection Manager closes, and the Sprint Connection Manager icons
disappear from the system tray.
Sprint Connection Manager you are still connected to the network (data
may still be transferred). To manage the connection, use the Windows
network connection icon in the system tray.
Note:
Launching a Sprint Power Vision or Sprint Vision
Connection
To launch a connection:
ᮣ
Click the GO button in the Mobile Broadband window. (If the GO button is
A connection is automatically established if you select Menu >
Location & Search Services or click the GO button in the GPS Receiver
window.
Note:
When the connection is successfully established, the network welcome screen
The Mobile Broadband window displays “Connected” or “Connected to NDIS”
You can now use your Web browser, perform data transfers, and so on.
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The connection is “active” when data transmission is occurring. If data
transmission stops for a period of time (determined by the network), the
connection becomes “dormant.” When you resume data traffic, the connection
becomes active.
You can optionally specify which application to automatically launch
Tip:
You can also set the connection to launch automatically whenever
connection is lost, it is restarted automatically. If you also set Sprint
you have network coverage.
You can have a connection established automatically—without running
Sprint Connection Manager—simply by starting whatever application you
want to use (such as your Web browser or email application). Select Enable
and its icon in the system tray won’t be available for you to monitor the
status of the connection. Sprint Location Services also won’t be available.
Roam Guard
The Roam Guard feature, when enabled, displays a warning message if you are
roaming and a data connection is established or about to be established. The
message reminds you that roaming rates may apply.
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From the warning message window, you can:
ⅷ
Turn off the warning message for this data session only (“Do not ask again
during this data session.”).
ⅷ
Continue with the data connection (“Roam”), in which case you may be subject
to roaming rates.
ⅷ
End the data connection (“Cancel”).
This feature is available only if Roam Mode is set to Automatic (from the
Sprint Mobile Broadband option in the “Settings” window; page 77).
Note:
To turn on the Roam Guard feature:
1. From the Sprint Mobile Broadband option in the “Settings” window, ensure
Roam Mode is set to Automatic.
2. From the Roam Guard drop-down list, select Always Ask.
To permanently turn off the Roam Guard feature:
ᮣ
From the Roam Guard drop-down list, select Never Ask.
Auto-launch upon Network Connection
You can optionally specify which application to automatically launch when a
Sprint Power Vision or Sprint Vision connection is established.
To specify which application to automatically launch:
3. Select MENU > Settings > Sprint Mobile Broadband - Sierra Wireless.
4. Select Auto Launch.
5. In the “Auto-Launch Options” window, select one of the following:
Ⅲ
None — Do not auto-launch any application.
Ⅲ
Website — Auto-launch Internet Explorer. In the URL field, specify the Web
site (such as http://www.sierrawireless.com) you want to view on
connection.
Ⅲ
Ⅲ
Microsoft VPN (PPTP) Connection — Auto-launch a Windows VPN connection.
Type in the address of the VPN connection, or select the VPN connection
from the drop-down list.
Application (VPN client, etc.) — Auto-launch an installed VPN program, or any
other program. Enter the program path in the field, or use the Browse
button to locate the program.
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The changes are applied the next time you launch a connection.
This feature functions only when Sprint Connection Manager is running.
Note:
Viewing the Amount of Data Transferred
Even though the number of bytes sent and received is displayed while the
Note:
connection is running, this is not necessarily the actual amount of data
being transmitted across the network. Do not use this information to estimate
billing.
Sprint Connection Manager you are still connected to the network. Data
may still be transferred.
To view the number of bytes sent and received during the current connection:
If the Mobile Broadband window is not expanded, click the button.
ᮣ
The number of bytes sent and received during the current connection is displayed
to three significant digits (for example, 581 kb, 1.23 Mb, or 1.81 Mb).
Once you end the connection, all numbers reset to zero.
To hide this information, click the
button in the Mobile Broadband window.
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Ending a Connection
To end a connection:
ᮣ
In the Mobile Broadband window, click Stop.
This ends your data connection, and also your GPS connection, if it is open.
Note: The Stop button in the GPS Receiver window ends only your GPS connection; data
may still be transferred.
Sprint Connection Manager while a connection is in progress, a window opens
asking whether you want to disconnect the call. Click Yes to end the connection
and exit Sprint Connection Manager. (See “Exiting Sprint Connection Manager” on
If Enable Network Adapter (NDIS) has been selected, manually disconnecting will
leave the card disconnected. It will not reconnect until you remove and reinsert
the card.
disconnecting will leave the card disconnected. It will not reconnect until one of
the following occurs:
ⅷ
You make a connection through Sprint Connection Manager
ⅷ
A GPS fix is successfully acquired after you initiate Sprint Location Services
ⅷ
You restart Sprint Connection Manager
Online Help
Sprint Connection Manager includes extensive online help to provide operating
hints and step-by-step instructions for getting the most from your card.
With Sprint Connection Manager running, you can access online help in several
ways:
ⅷ
Press <F1> when Sprint Connection Manager is the active window.
ⅷ
From Sprint Connection Manager, select MENU > Help.
ⅷ
Right-click the system tray icon ( ) and select Help.
The help file has a table of contents and an index.
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Displaying Your Phone Number
You can view your phone number in the “Device Info & Diagnostics” window
(Menu > Device Info & Diagnostics).
Security
When it is disconnected, you can lock your card so that others cannot use it to
access your account. A four-digit lock code is needed to unlock the card.
You can set the card to lock:
ⅷ
Whenever Sprint Connection Manager is started (page 65).
– or –
ⅷ
Immediately (without restarting Sprint Connection Manager) — useful if you
are lending your card and computer or leaving your computer for a short time
Initial Lock Code
The initial lock code value is determined by your service provider.
For service provider configurations that do not require account activation, a
default lock code is set at the factory to a value determined by the service
provider. For assistance, contact Sprint (page 14).
Configurations that use the Activation Wizard or IOTA set the initial lock code to
the last four digits of your account phone number whenever a new phone number
is activated.
any four-digit code you choose.
The security lock code is reset to the last four digits of the phone number
whenever an account is activated. This may change a custom value you
have set.
Note:
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When the Card Is Locked
When the card is locked, you can:
ⅷ
Unlock the card (page 66).
ⅷ
Power off the card (page 55).
When the card is locked, you cannot:
ⅷ
ⅷ
ⅷ
Make data connections (the GO button is unavailable).
Use Sprint Location Services.
Run the Activation Wizard.
Locking the Card
Warning: If you forget the lock code, you will not be able to use the card until you
receive assistance from Sprint.
To lock the card immediately:
1. End any active connection. (You can lock the card only when it is disconnected;
2. If the Mobile Broadband window is not expanded, click
to expand it.
3. Click the icon.
4. In the “Enter User Lock Code” window, enter the lock code, and click OK.
When the card is locked, the Mobile Broadband window displays “Device locked,”
and the lock icon is now
. The GO button is unavailable.
You can also set the card to be locked upon startup of Sprint Connection
Manager, as described next.
Tip:
Locking upon Sprint Connection Manager Startup
To set the card to lock as soon as Sprint Connection Manager starts up:
1. End any active connection. (You can lock the card only when disconnected; see
2. If the Mobile Broadband window is not expanded, click
to expand it.
3. Click the lock icon ( or , depending on the current lock status).
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4. In the “Enter User Lock Code” window, enter the lock code, and select Relock
modem when program exits.
5. Click OK.
This setting takes effect only after you exit and restart Sprint Connection
Manager.
Note:
Unlocking the Card
When the card is locked, the Mobile Broadband window displays “Device locked,”
and the lock icon is
.
To unlock the card:
1. If the Mobile Broadband window is not expanded, click
to expand it.
2. Click the icon.
3. In the “Enter User Lock Code” window, enter the lock code, and click OK.
When the card is unlocked, the Mobile Broadband window no longer displays
“Device locked,” and the lock icon is
.
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Changing the Lock Code
If you forget the lock code, you will not be able to use the card until you
receive assistance from Sprint.
Warning:
To change the lock code:
User Lock Change.
The “Change User Lock Code” window is displayed:
2. Enter the current lock code.
3. Enter a new four-digit lock code.
4. Enter the new lock code for confirmation.
5. Click OK.
Accessing Links
For your convenience, Sprint Connection Manager includes links to Sprint
products and services. To access these links:
1. In Sprint Connection Manager, click Menu.
2. Select Links.
You cannot add or remove links from the Links menu. To add or remove
links, use your Web browser.
Note:
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Uninstalling the Sprint Connection Manager Software
To remove the Sprint Connection Manager software from your computer, use the
Add/Remove Programs utility built into your Windows operating system.
3. Select Start > Control Panel and select:
(Windows Vista) Programs and Features.
(Windows XP or Windows 2000) Add/Remove Programs.
The Windows Add/Remove Programs utility will start. Be sure the Change or
Remove Programs feature is selected (default).
4. From the list, select Sprint Mobile Broadband (Sierra), and click Remove or
Uninstall.
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Sprint Connection Manager Menu
Clicking Menu or the
button, located in the upper left corner of
Sprint Connection Manager, displays the Sprint Connection Manager menu.
Depending on your configuration and settings, not all menu options may be
shown or enabled as described here.
Note:
Tip:
You can also display the menu by positioning the cursor over the Menu text
or the
button and then pressing the spacebar or Enter key on your
keyboard. To hide the menu, press Esc, or click outside the menu.
The following table describes the menu options:
Menu Item
Links
Description
Access links to Sprint products and services.
Power off your card.
Power Off
Modem
Location &
Search
Query the network for information on points of interest that
are near your current location.
Services
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Menu Item
Alert Log
Description
View a record of all alerts (for example, connection errors)
that have been received while establishing and maintaining
connections.
Connection
History
View a record of connections established using your card
(unavailable if the Connection History is empty, or if Keep
View information about your card and run diagnostic tests.
Device Info &
Diagnostics
Software
Updates
Retrieve updates for Sprint Connection Manager and your
card.
Help
Display the online Help, which has operating hints and step-
by-step instructions for getting the most from your card.
About
Display brief information about the Sprint Connection
Sprint Mobile
Broadband
Manager software. To close the window, click anywhere inside
it.
Settings
Change the settings for Sprint Connection Manager. Contains
submenu items:
ⅷ
ⅷ
Sprint Mobile Broadband - Sierra Wireless: See “Sprint Mobile
ⅷ
Sprint Location Services: See “Sprint Location Services
Exit
Exits Sprint Connection Manager.
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System Tray Menu
When you right-click the system tray icon ( ), a shortcut menu is displayed:
The following table describes the menu options:
Menu Item
Description
Open/Close
Sprint Mobile
Broadband
Minimize Sprint Connection Manager (Close), or restore
(Open) if Sprint Connection Manager is minimized.
Help
Display the online Help.
About
Sprint Mobile
Broadband
Display brief information about the Sprint Connection
Manager software. To close the window, click anywhere
inside it.
Exit
Exit Sprint Connection Manager.
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Settings Window
This feature is temporarily unavailable if you have powered off the card
Note:
From the “Settings” window, you can specify the settings for Sprint Connection
Manager.
1. In Sprint Connection Manager, click Menu.
2. Select Settings.
3. From the drop-down list, select one of the following categories of settings:
Ⅲ
General (general behavior of Sprint Connection Manager; page 75)
Ⅲ
Sprint Mobile Broadband - Sierra Wireless (behavior of your Sprint Power
Vision or Sprint Vision connection; page 77)
Ⅲ
Sprint Location Services (page 80)
4. Make the appropriate changes to the settings (described in the following
pages).
5. To change other settings, repeat steps 3 and 4.
6. Click OK.
Changes to the setting Launch when Windows starts apply only after you
restart Windows. Changes to the setting Start in system tray apply only after
you exit and restart Sprint Connection Manager.
Note:
Tip:
You can also access the “Settings” window from the “Connection History”
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The following table describes the options:
Menu Item
Description
Play sound
effects
Play a clicking sound whenever an action is made in
Sprint Connection Manager.
Always on
top
Keep Sprint Connection Manager visible on your screen
regardless of which applications are open.
Start in
system tray
Have Sprint Connection Manager start (minimized) in the system
tray on startup. (See “Restoring Sprint Connection Manager”
Keep
Connection
History
Have Sprint Connection Manager keep a log of your data
connections (page 84).
Launch when
Windows
starts
Have Sprint Connection Manager start automatically when
Windows starts.
Tip: You can also set the Sprint Power Vision or Sprint Vision
“always-on” connection, as long as you have network coverage.
Check for
updates once
per month
Have Sprint Connection Manager automatically check for
software updates (page 88).
Check Now
Check for software updates immediately.
Note: During the software update, Sprint Connection Manager will
close. Before you initiate the software update, finish any Web
browsing, data transfers, and so on.
Note:
Changes to the setting Launch when Windows starts apply only after you
restart Windows. Changes to the setting Start in system tray apply only after
you exit and restart Sprint Connection Manager.
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The following table describes the options:
Menu Item
Description
Always show
Welcome
Screens
Display a welcome screen upon a successful connection to the
network.
GO
Automatically connect to the network after Sprint Connection
automatically Manager starts, or whenever Sprint Connection Manager
when ready
loses the network connection.
To select GO automatically when ready, ensure that Enable
Network Adapter (NDIS) (below) is not selected.
Tip: You can also set Sprint Connection Manager to start
These settings provide an “always-on” connection, as long as you
have network coverage.
You can have a connection established automatically, without
having to run Sprint Connection Manager. Ensure that
GO automatically when ready is not selected, and select Enable
Network Adapter (NDIS) (below).
Enable
Make a connection automatically, without running
Sprint Connection Manager—simply by starting whatever
application you want to use (such as your Web browser or
email application).
Network
Adapter
(NDIS)
To select Enable Network Adapter (NDIS), ensure that GO
automatically when ready (above) is not selected.
Note: Sprint Location Services are available only when
Sprint Connection Manager is running.
Network
Mode:
Automatic
Attempt a Sprint Power Vision (1xEV-DO) connection and, if
not successful, attempt the slower Sprint Vision (1X)
connection.
Network
Mode:
1xEV-DO
Only
Attempt only a Sprint Power Vision (1xEV-DO) connection.
Note: Sprint Location Services may not be supported. When in an
area that has only Sprint Vision (1X) coverage, you won’t be able to
connect to the network.
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Menu Item
Description
Network
Mode:
1X Only
Attempt only a Sprint Vision (1X) connection (even when you
have Sprint Power Vision [1xEV-DO] coverage, which provides
faster data transmission speeds).
Note: When in an area that has only Sprint Power Vision (1xEV-DO)
coverage, you won’t be able to connect to the network.
Roam Mode:
Sprint
Disable roaming when you are not in the network coverage
area. You will be able to connect only when you are in the
network coverage area.
Roam Mode:
Automatic
Allow roaming when you are not in the network coverage
area.
you of this.
Roam Mode:
Roam Only
Allow only roaming.
you of this. Sprint Location Services may not be available.
Roam Mode:
Roam Guard
Display a warning message when you are about to establish a
data connection while roaming. For more information, see
Available only if Roam Mode is set to Automatic (page 79).
Note: If you proceed with the data connection, roaming rates may
apply.
Activation
Wizard
Used only when activating a card, or when changing your
card’s phone number (page 32).
User Lock
Change
Change the security lock code of the card (page 67).
Auto Launch
Optionally specify which application to automatically launch
when a connection is established.
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Sprint Location Services Settings
From the Sprint Location Services option in the “Settings” window, you can
change the behavior of Sprint Location Services. (For more information on
Sprint Location Services, see page 53.)
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The following table describes the options:
Menu Item
Description
Enable
Turn on support (by your card) for Sprint Location Services.
Location
Services
Note: To use Sprint Location Services, your account must also be
configured appropriately. If you are unable to use Sprint Location
Be Available” on page 102 or contact Sprint Customer Service
Display GPS
Receiver
Display GPS
Welcome
Display a welcome window whenever you initiate
Sprint Location Services.
Display
'Location &
Search
Services' on
the menu
Show or hide the Sprint Connection Manager menu item that
displays the “Sprint Nextel Location & Search” window. For
more information on this window, see “Sprint Location
Do not show
NMEAPrivacy
Consent
Prevent a “Privacy Consent Agreement” window from
appearing every time you use NMEA. For more information,
Do not show
Privacy
Consent for
'Location &
Search
Prevent a “Privacy Consent Agreement” window from
appearing every time you use the Location & Search Services
menu.
Services'
Microsoft Live Specify which mapping and search service (for example,
Microsoft® Live, or Google™ Maps) your Web browser uses for
Sprint Location Services.
MapQuest
Yahoo! Maps
Some mapping and search services may have data that is
Google Maps
more current or accurate than that of other mapping and
search services.
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Menu Item
Test GPS
Description
Verify that your card is able to obtain data for Sprint Location
Services:
1. Ensure that Network Mode (from the Sprint Mobile
Broadband “Settings” window; page 77) is set to
Automatic or 1X Only. (Sprint Location Services may not be
available if Network Mode is set to 1xEV-DO Only.)
2. Ensure you are in the network coverage area (not
roaming).
3. Click Test GPS.
The results (including the number of satellites, latitude,
longitude, and elevation information) are displayed to the
right of the Test GPS button.
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Viewing the Connection History
Connection History displays a record of connections established using your card.
You can sort records by connection name to easily distinguish between personal
and business usage.
Settings).
For connections to be recorded, Keep Connection History must be enabled
Note:
To view the Connection History:
1. In Sprint Connection Manager, click Menu.
2. Select Connection History.
To sort the entries:
ᮣ
Click the button that contains the title of the column you want to sort by. (You
can reverse the sort order by clicking the button again.)
– or –
Click an option under the Sort menu.
To export the entries to a text file:
1. Select File > Export.
2. Specify a file name and path.
3. Click Save.
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To copy one or more entries:
1. Select the entries. (Click a single entry, or hold down CTRL or SHIFT and click to
select multiple entries; to select all entries, select Edit > Select All.)
2. Select Edit > Copy.
3. Paste the entries (for example, into a text file or email message).
To delete all entries:
ᮣ
Click the Clear button.
To delete one or more entries:
1. Select the entries. (Click a single entry, or hold down CTRL or SHIFT and click to
select multiple entries.)
2. Select Edit > Delete.
Viewing Alerts
The Alert Log displays a record of all alerts (for example, connection errors) that
have been received while establishing and maintaining connections. You can use
the Alert Log to help isolate and resolve connection issues.
To view the Alert Log:
1. In Sprint Connection Manager, click Menu.
2. Select Alert Log. (This menu option is unavailable if the alert log is empty.)
To sort the entries:
ᮣ
Click the button that contains the title of the column you want to sort by. (You
can reverse the sort order by clicking the button again.)
– or –
Click an option under the Sort menu.
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To export the entries to a text file:
1. Select File > Export.
2. Specify a file name and path.
3. Click Save.
To copy one or more entries:
1. Select the entries. (Click a single entry, or hold down CTRL or SHIFT and click to
select multiple entries; to select all entries, select Edit > Select All.)
2. Select Edit > Copy.
3. Paste the entries (for example, into a text file or email message).
To delete all entries:
ᮣ
Click the Clear button.
To delete one or more entries:
1. Select the entries. (Click a single entry, or hold down CTRL or SHIFT and click to
select multiple entries.)
2. Select Edit > Delete.
Running Diagnostics
To identify problems when connecting to the network, use the “Device
Info & Diagnostics” window. Device Info & Diagnostics evaluates issues with your
USB port, port configuration, network signal strength, Sprint Connection
Manager, and more. Once the program runs a diagnostics check, it recommends
solutions.
The program also displays information such as your phone number.
Results of the diagnostics can be shared with a Sprint Customer Service Specialist,
to assist that person with troubleshooting.
To access the “Device Info & Diagnostics” window:
1. Ensure the card is inserted.
2. In Sprint Connection Manager, click Menu.
3. Select Device Info & Diagnostics.
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The tests automatically start when the window opens.
From the “Device Info & Diagnostics” window, you can view system information
From the “Device Info & Diagnostics” window, you can also update parameters in
your card:
ᮣ
Click Update Data Profile. (If this button is not displayed, remove and reinsert
the card.)
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Displaying System Information
The “System Information” window displays:
ⅷ
ⅷ
ⅷ
System Parameters: Information about your computer hardware and software.
Installed Files: Files related to Sprint Connection Manager.
Device Info & Diagnostics: Information about the card (including its phone
number), and results of various tests.
To display system information:
1. Select Menu > Device Info & Diagnostics.
2. In the “Device Info & Diagnostics” window, click System Information.
To save the information to a file (for example, if you are requested to send the report to
your service provider representative):
1. In the “System Information” window, click Create Report.
2. Specify a file name and path.
3. Click Save.
Updating the Software
From time to time, Sprint may release updates for Sprint Connection Manager and
your card. These updates may add features or improve network performance.
During the software update, Sprint Connection Manager will close. Before
you initiate the software update, finish any Web browsing, data transfers,
and so on.
Note:
To update the software:
1. Ensure you have a network connection.
2. In Sprint Connection Manager, click Menu. Select Software Updates.
– or –
You can also set the software to automatically check for updates once a month:
1. In Sprint Connection Manager, click Menu and then select Settings.
2. Select Check for updates once per month.
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About Sprint Mobile Broadband
The “About Sprint Mobile Broadband” window displays information about the
Sprint Connection Manager software.
To display this window:
ᮣ
In Sprint Connection Manager, click Menu and then select About Sprint Mobile
Broadband.
– or –
Right-click the Sprint Connection Manager icon ( ) in the system tray and,
from the shortcut menu, select About Sprint Mobile Broadband.
To close this window, click anywhere inside it.
Tip:
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Questions about My Account
If the connection is “always on,” am I always being billed?
No. The connection to the network goes dormant after a period of inactivity, but
the connection can be re-established faster than having to reconnect. Billing
occurs only when data is passed across the network.
Questions about Sprint Connection Manager
What is Sprint Connection Manager?
Sprint Connection Manager is software that lets you connect to the Sprint Power
Vision or Sprint Vision network. Sprint Connection Manager takes advantage of
the increased data speeds offered by the Sprint Mobile Broadband Network.
How fast is the connection with Sprint Connection Manager?
The Sprint Mobile Broadband Network allows you to connect to the Internet at
speeds of up to 3.1 Mbps (1xEV-DO Rev. A), 2.4 Mbps (1xEV-DO Rev. 0), or
144 kbps (1X). Average connection speeds are:
ⅷ
ⅷ
ⅷ
For 1xEV-DO Rev. A: between 600 kbps and 1.4 Mbps downlink from the
network, and between 350 and 500 kbps uplink to the network;
For 1xEV-DO Rev. 0: between 400 and 700 kbps downlink from the network,
and between 40 and 80 kbps uplink to the network;
For 1X: between 40 and 80 kbps.
These speeds are faster than dial-up connection speeds.
Can I connect to a dial-up account like AOL or EarthLink?
No. The software does not support dial-up connections.
Questions about GPS and Sprint Location Services
What is LBS?
LBS (Location-Based Services) is used to provide enhanced Local Search
functionality via internet mapping services. For more information, see “What is
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What is GPS?
GPS stands for Global Positioning System, which is a system that uses a series
of 24 geosynchronous satellites to provide location data.
GPS satellites transmit signals to equipment on the ground. GPS receivers
passively receive satellite signals, but do not transmit.
Various GPS standards exist for the User Plane and Control Plane. For more
What is enhanced Local Search?
Enhanced Local Search is a quick, easy method to run, via Sprint Connection
Manager, local search queries to find locations and directions to locations and
businesses.
The enhanced Local Search feature uses LBS and allows you to search for Sprint
Nextel stores, restaurants, banks, hotels, and so on, outdoors and (with GPS
Premium) indoors. For more information, see “What is GPS Premium?” on page 95.
How do I get the enhanced Local Search feature?
The enhanced Local Search feature works only with GPS-capable data cards and
the latest version of Sprint Connection Manager. The feature is available at no
additional charge in the latest version of Sprint Connection Manager.
Sprint Location Services may not be supported if Network Mode is set to 1xEV-DO Only.
To use Sprint Location Services, ensure Network Mode is set to Automatic or 1X Only.
Sprint Location Services are not supported if you're roaming (subject to change).
Note:
Where do I find the enhanced Local Search feature?
In Sprint Connection Manager, select Menu > Location & Search Services.
How do I use the enhanced Local Search feature?
When running Sprint Connection Manager, select Menu > Location & Search
Services. Some predefined, most frequently used queries are listed. There is also an
option to run your own custom query; if you've previously entered search items, a
drop-down list displays the last five items you've entered.
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Where can I use GPS?
GPS works wherever there is both Sprint CDMA network access and GPS access.
In some locations where CDMA network access is available, GPS may not
be available at this time. For the latest on service available by location, refer
to Sprint Nextel Coverage maps.
Note:
What is GPS User Plane?
GPS User Plane is the ability to execute GPS requests at the subscriber level on the
card. In other words, the User Plane allows you to submit location-related queries
to the network.
Compare to GPS Control Plane (see below).
What is GPS Control Plane?
GPS Control Plane is the ability to execute GPS requests at the network (server)
level.
Compare to GPS User Plane (see above).
How do I enable/disable GPS?
By default, Sprint Location Services are disabled.
To enable Sprint Location Services:
1. In the Sprint Location Services “Settings” window, select Enable Location
Services.
Receiver.
To prevent Privacy Consent Agreements from appearing every time you use NMEA or
the Location & Search Services menu, select Do not show NMEA Privacy Consent and Do
not show Privacy Consent for 'Location & Search Services'.
Tip:
Will GPS work when Privacy is set to ON?
No. Setting Privacy to ON [by not accepting the Consent Privacy Agreement(s)]
means you do not want your card to be discoverable; thus, GPS is not enabled/
started on the card.
Tip:
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Can I use Sprint Location Services if I have enabled NDIS?
Yes. Sprint Location Services/GPS services are supported, whether or not you have
selected Enable Network Adapter (NDIS).
Do I need a GPS subscription to use GPS?
For GPS Basic, you do not need a GPS subscription.
For GPS Premium, you need a GPS subscription.
For more information on GPS Basic and GPS Premium, see “What is GPS Basic?”
Location-Based Services limitations
To acquire a location fix, you must be connected to the Sprint network, (subject to
change) not roaming, and, for the initial fix, in 1X coverage.
If you're outside with a clear view of the sky, the card uses MS-Based position
location technology. Weather conditions may affect your ability to get a clear view
of the satellites and thus to acquire a GPS fix. MS-Based GPS (Basic) is for outdoor
use only.
Location-Based Services use Advanced Forward Link Trilateration (AFLT). AFLT is a type
of device-based position location technology. Unlike A-GPS, AFLT does not use GPS
satellites to determine location. Instead, the device takes measurements of signals
from nearby cellular base stations (towers) and reports the time/distance readings
back to the network; the readings are then used to triangulate an approximate
location of the device. In general, at least three surrounding base stations are
required to get an optimal position fix.
Note:
AFLT accuracy may vary, depending on the geometry of the cell towers in your
location.
What GPS mode options are supported?
GPS on a Sprint data card works like any other GPS device. Sprint provides two
types of GPS mode: GPS Basic, and GPS Premium.
Sprint Location Services may not be supported if Network Mode is set to 1xEV-DO Only
or (subject to change) if you are roaming. To use Sprint Location Services, ensure
Network Mode is set to Automatic or 1X Only, and ensure that you are in the network
coverage area (not roaming).
Note:
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What is GPS Basic?
Sprint GPS Basic supports GPS outdoors. Your card requires an unobstructed view
of GPS satellites (in the sky), and, like any other GPS device, might not perform
well within forested areas or near tall buildings.
Sprint GPS Basic is based on GPSOne™ standards and uses Location-Based Services
for the first, fast, GPS fix. GPS coordinate values are made available to applications
via a local GPS NMEA Com port.
What is GPS Premium?
At the time of this software release, this GPS mode option is not yet available.
Note:
GPS Premium supports GPS outdoors (as does GPS Basic) and additionally indoors
(where no GPS satellites are available).
To use GPS Premium, you need a GPS subscription.
What is the difference between GPS Basic and GPS Premium?
GPS Basic is for outdoor use — similar to the capability of a regular GPS device.
GPS Premium is an enhanced GPS capability that allows GPS to be used indoors
and outdoors. To use GPS Premium, you need a GPS subscription.
What is a GPS application?
A GPS application is an application that uses NMEA data to get regular location
coordinate updates and values typically displayed in an application. (For more
information on NMEA, see “What is NMEA?” [below].)
Examples of GPS applications are Microsoft Streets & Trips, and Microsoft
MapPoint.
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What is NMEA?
NMEA stands for “National Marine Electronics Association.”
NMEA 0183 is a standard protocol used by GPS devices to send and receive data.
NMEA output is composed of various strings. Sprint GPS data cards support the
following strings:
ⅷ
ⅷ
ⅷ
ⅷ
$GPGGA
$GPRMC
$GPGSA
$GPGSV
How do I configure a GPS application to use my GPS-capable
device?
To configure a GPS application to use your GPS-capable device:
2. Note the “GPS Port” value displayed in the expanded GPS Receiver window
3. Configure your GPS application to use the same port. For help, see the
documentation of the GPS application.
When do I need to use NMEA?
You need to use NMEA only when using a GPS application that uses an NMEA
output stream. For more information, see “What is a GPS application?” on
To ensure the best data performance of your card, it’s recommended that you not
activate the NMEA stream unless you are going to use it.
Note:
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How do I start and stop NMEA?
To ensure the best data performance of your card, it’s recommended that you not
activate the NMEA stream unless you are going to use it.
Note:
To start NMEA output:
2. Read and accept the Privacy Consent Agreement.
You can turn off the display of the NMEA Privacy Consent Agreement (from the
Sprint Location Services “Settings” window).
Tip:
To stop NMEA output, you have several options:
ⅷ
ⅷ
ⅷ
ⅷ
In the GPS Receiver window, click Stop.
In the Mobile Broadband window, click Stop.
Exit Sprint Connection Manager.
If you have started the GPS application before you started NMEA output: exit
the GPS application.
How do I configure my NMEA port?
At the time of this software release, you cannot specify which port Windows uses
for NMEA output. Windows automatically uses the next available port.
You can, however, configure the GPS application to use the NMEA Com port that
Windows is using (page 96).
Other Questions
Once I connect to the network, how do I access my corporate
network through a VPN?
Once you complete a wireless connection, you may need to launch an extranet
client provided by your company and supply the appropriate user name and
password to gain access. For support, contact your company help desk.
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How can I optimize my settings to achieve the fastest speeds and
conserve data when accessing my corporate network?
Depending on your corporate email client, you can optimize your settings by doing
the following:
ⅷ
Work in “offline” mode, and connect only when you need to send or receive
email.
ⅷ
ⅷ
Remove the Preview Pane, or use the AutoPreview for headers only.
Save attachments to a desktop folder and then open from that folder, rather
than opening the attachment directly from the message.
For more information, see the user documentation of your email client.
Why won’t my laptop go into hibernation mode when using my
Sprint Mobile Broadband card?
If you’re using Windows 2000, you need to upgrade to Service Pack 4 from
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Section 3F
Troubleshooting Tips (Windows)
In This Section
ࡗ ࡗ ࡗ ࡗ ࡗ ࡗ ࡗ ࡗ This section helps you diagnose and solve common problems you may experience
while using your Sprint Mobile Broadband card and the Sprint Connection
Manager software on a Windows computer.
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Problems, Causes, and Solutions
When properly installed, the Sprint Mobile Broadband card is a highly reliable
product.
Most problems are caused by one of these issues:
ⅷ
ⅷ
ⅷ
Network coverage is not available (because of your “Network Mode” settings
[page 77], or because you are outside the network, or because of an account or
network problem).
The drivers were not properly installed because of a problem with your
computer’s ExpressCard slot, PC Card slot, or with the ExpressCard to PC Card
adapter.
System resources required by the card are being used by other devices.
Tips when troubleshooting problems with your card and software:
ⅷ
ⅷ
Receiver window (page 51).
ⅷ
ⅷ
ⅷ
ⅷ
ⅷ
The alert log might indicate the nature of the problem (page 85).
Run diagnostic tools supplied with Sprint Connection Manager (page 86).
If Sprint Connection Manager stopped working after you’ve upgraded to a
different version of Windows, see “Sprint Connection Manager Stops Working
If, after reading this section, you are unable to resolve a problem, please visit
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GO Button Is Unavailable
If the Mobile Broadband window displays “Searching for service” for a long period
If Roam Mode is set to Sprint, ensure you are in the network coverage area (not
Searching for Service
If the Mobile Broadband window displays “Searching for service” for a long period
of time (for example, several minutes), try one of the following:
ⅷ
Try reorienting your computer.
ⅷ
If you are inside a building or near a structure that may be blocking the signal,
change the position or location of your computer.
ⅷ
ⅷ
ⅷ
If Roam Mode is set to Sprint, ensure you are within the network coverage area,
or change the Roam Mode setting. (You may be subject to roaming rates.)
If Roam Mode is set to Roam Only, ensure you are roaming, or change the
Roam Mode setting.
If Network Mode is set to 1X Only, and only 1xEV-DO coverage is available, either
move to an area that has 1X coverage, or change the setting to Automatic or
1xEV-DO Only. Note: With the setting 1xEV-DO Only, Sprint Location Services may
not be supported.
ⅷ
ⅷ
If Network Mode is set to 1xEV-DO Only, and only 1X coverage is available, either
move to an area that has 1xEV-DO coverage, or change the setting to Automatic
or 1X Only.
Check with Sprint — a network or account problem may be preventing the card
from obtaining service.
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Cannot Connect to the Network
If you’re having problems connecting, or there’s no Sprint Power Vision (1x-EVDO)
coverage in your area, set Network Mode to 1X Only and try to establish a
connection.
If the connection is dropped as soon as it is established:
1. Select:
(Windows Vista) Start > Control Panel > Network and Sharing Center >
Manage Network Connections
(Windows XP) Start > Control Panel > Network Connections
(Windows 2000) Start > Settings > Control Panel > Network and Dial-Up
Connections
2. Right-click Sprint Mobile Broadband - Sierra Wireless, and select Properties.
3. Select:
(Windows Vista) Options, and select PPP Settings.
(Windows XP) Networking tab, and select Settings.
4. Ensure that “Enable LCP Extensions” is selected and “Negotiate multi-link for
single link connections” is not selected.
5. Click OK.
Sprint Location Services Aren’t Working or Don’t Seem to Be
Available
If Sprint Location Services aren’t working or don’t seem to be available, check
option in the drop-down list.
ᮣ
If the drop-down list does not have the Sprint Location Services option, then
your account, your card, or both are not configured to support Sprint Location
Services; contact Sprint Customer Service (page 14).
– or –
1. Select the Sprint Location Services option from the drop-down list and ensure
that Enable Location Services and Display 'Location & Search Services' on the menu
are selected. (If a Privacy Consent Agreement is displayed, you must read and
accept it.)
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2. If you will be using NMEA, select Display GPS Receiver. (For more information on
3. Ensure that Network Mode (in the Sprint Mobile Broadband “Settings”
window) is set to Automatic or 1X Only. (Sprint Location Services may not be
available if Network Mode is set to 1xEV-DO Only.)
4. Ensure you are in the network coverage area (not roaming). For the initial fix,
you must be in 1X coverage.
5. To verify that your card is able to obtain data for Sprint Location Services, in
the Sprint Location Services “Settings” window, click Test GPS.
6. If the results show the number of satellites and valid latitude, longitude, and
elevation information, then check that the GPS application (for example,
street mapping application) is configured to use the correct port. (The port
number that the GPS application should use is displayed in the GPS Receiver
For help on checking which port the GPS application is configured to use, see
the documentation of the GPS application.
7. If the GPS application is configured to use the correct port, but the application
doesn’t seem to be reporting correct results, then there may be a problem
with the GPS application.
Could Not Prepare Data Services
Unable to Prepare Data Services
The message may appear as “Could not prepare data services. Please contact...”
Note:
The card was unable to access the IOTA server to obtain data account parameters
for you. This may be because the signal strength is poor or because the IOTA server
is not responding.
ⅷ
Confirm you have sufficient signal strength. Try the actions listed for “Searching
ⅷ
Contact Sprint for assistance (page 14).
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This message may indicate that your system does not support 128-bit encryption
for high-security access to data provisioning. You will not be able to complete the
activation of data services until you upgrade your system’s security. (See “High
Encryption Requirements [Windows]” on page 10.)
Sprint Connection Manager Stops Working After
Upgrading Windows
Note:
After the following steps, any changes you made to Sprint Connection
Manager settings will be lost; you will have to reapply the changes.
If you’ve upgraded Windows, and Sprint Connection Manager stopped working:
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Watcher Lite
Watcher Lite is an application that allows you to manage and monitor the
high-speed Sprint Power Vision (1xEV-DO) and Sprint Vision (1X) connections on
your Mac computer. Use Watcher Lite to:
ⅷ
Determine your signal strength and other network connection parameters
ⅷ
Initiate data calls (page 112).
Starting Watcher Lite
To start Watcher Lite:
1. Ensure the card is inserted into your computer’s ExpressCard or PC Card slot,
with the Sprint label facing up.
2. In Finder, choose Go > Applications > Sierra Wireless Watcher.
Watcher Lite Window
Minimize
Resize
Close
Message area
Indicator area
Establish/
cancel a
connection
The “Sierra Wireless Watcher Lite” window may display, depending on the
coverage and connection state, some of the following icons and text:
CDMA network signal strength, indicated by the number of bars.
You are not in a network coverage area.
You have 1X and 1xEV-DO Rev. 0 coverage.
You have 1X and 1xEV-DO Rev. A coverage.
You have 1X coverage.
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You have 1xEV-DO Rev. 0 coverage.
You have 1xEV-DO Rev. A coverage.
You are roaming. Roaming charges may apply.
You are in the network coverage area (not roaming).
Amount of data received from the network.
Amount of data transmitted to the network.
Rx
Tx
Connection States
The “Watcher Lite” window can display various connection and interaction states,
including:
ⅷ
ⅷ
ⅷ
ⅷ
ⅷ
ⅷ
ⅷ
No device detected
Not activated
Updating User Profile…
Disconnected
Connecting
Connected
Device is Locked
No device detected
Watcher Lite did not detect the card. The Connect button is unavailable.
Insert the card. If it is already inserted, remove and reinsert it; wait a few
Watcher Lite.
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Not activated
Updating User Profile
Watcher Lite is performing account setup for you by making a connection to the
CDMA network and using a secure Internet connection to download account
parameters to your card.
Disconnected
Watcher Lite is ready to make a connection to the network. The Connect button is
available; the signal strength icon (
roaming icon ( ) are visible.
), coverage indicator (
), and the
To connect to the network, click the Connect button.
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Connecting
Watcher Lite is establishing a connection to the network.
Connected
The connection is established. In addition to the signal strength icon (
),
coverage indicator (
), and roaming icon ( ), the amount of time you’ve been
connected and the amount of data received (Rx) and transmitted (Tx) are also
displayed. (See the note on page 113.)
To end the connection, click Disconnect.
Device is Locked
The card is locked, so that others cannot use the card and your account. To use
most of the features, you must unlock the card (page 116).
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Determining the Type of Coverage
An icon in Watcher Lite (
) indicates the type of coverage you have (for
example, 1X [synonym of 1xRTT] or 1xEV-DO). See the table on page 107.
Powering the Card Off
If you are using your card in an aircraft, hospital, or other environment where the
card may cause interference, you can power the card off (without removing it from
your ExpressCard or PC Card slot), and still use other functions of your computer.
This also allows you to conserve your notebook computer’s battery.
To power the card off:
2. From the Extras item on the Sierra Wireless Watcher menu, select Turn
Sprint Device Off.
When the card is powered off, Watcher Lite displays the message “No device
detected.”
To power the card on:
ᮣ
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Exiting Watcher Lite
To exit Watcher Lite:
ᮣ
Click the button in the upper left corner of the “Watcher Lite” window.
Closes the “Watcher Lite” window
Launching a Sprint Power Vision or Sprint Vision
Connection
To launch a connection:
ᮣ
Click the Connect button in the “Watcher Lite” window. (If the Connect button
Once you’re connected to the network, Watcher Lite displays “Connected,” the
amount of time you’ve been connected, and the amount of data received (Rx) and
transmitted (Tx).
You can now use your Web browser, perform data transfers, and so on.
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Viewing the Amount of Data Transferred
Even though the number of bytes sent and received is displayed while the
Note:
connection is running, this is not necessarily the actual amount of data
being transmitted across the network. Do not use this information to estimate
billing.
Once you’re connected to the network, Watcher Lite shows the amount of data
received (Rx) and transmitted (Tx).
Once you end the connection, all numbers reset to zero.
Ending a Connection
To end your network connection:
ᮣ
Click Disconnect in Watcher Lite.
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Displaying Your Phone Number and ESN
You can view your phone number (“Directory Number”) and ESN in the “About
Sprint Device” window.
To display the “About Sprint Device” window:
ᮣ
From the Extras item on the Sierra Wireless Watcher menu, select About Sprint
Device.
Security
When it is disconnected, you can lock your card so that others cannot use the card
and your account. A four-digit lock code is needed to unlock the card.
Initial Lock Code
The initial lock code value is determined by your service provider.
For service provider configurations that do not require account activation, a
default lock code is set at the factory to a value determined by the service
provider. For assistance, contact Sprint (page 14).
Configurations that use the Activation Assistant or IOTA set the initial lock code to
the last four digits of your account phone number whenever a new phone number
is activated.
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The security lock code is reset to the last four digits of the phone number
whenever an account is activated.
Note:
Warning Regarding the Lock Code
If you lock the card and forget the lock code, you will not be able to use the card
until you receive assistance from Sprint.
When the Card Is Locked
When the card is locked, you can:
ⅷ
Unlock the card (page 116).
Power off the card (page 111).
ⅷ
When the card is locked, you cannot:
ⅷ
Make data connections (the Connect button is unavailable).
ⅷ
Run the Activation Assistant.
Locking the Card
If you forget the lock code, you will not be able to use the card until you
receive assistance from Sprint.
Warning:
To lock the card:
1. End any active connection. (You can lock the card only when it is disconnected;
2. From the Extras item on the Sierra Wireless Watcher menu, choose Lock Device.
3. In the “Lock Device” window, enter the lock code, and click OK.
When the card is locked, Watcher Lite displays “Device is Locked.” The Connect
button is unavailable.
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Unlocking the Card
When the card is locked, Watcher Lite displays “Device is Locked.”
To unlock the card:
1. If the “Unlock Device” window is not displayed: from the Extras item on the
Sierra Wireless Watcher menu, choose Unlock Device.
2. In the “Unlock Device” window, enter the lock code (PIN) and click OK.
ᮣ
If you can’t recall your lock code, try using the last four digits of your card’s
phone number. If this doesn’t work, call Sprint Customer Service at
1-888-788-4727 (business use) or 1-888-715-4588 (personal use).
When the card is unlocked, Watcher Lite no longer displays “Device is Locked.”
Uninstalling the Watcher Lite Software
As part of the software removal process you will be prompted to restart your
computer; save any open documents.
Note:
To remove the Watcher Lite software from your computer:
3. On your Mac desktop, double-click SierraUninstall.pkg:
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4. In the “Welcome to the Sierra Wireless Remove Installer” window, click
Continue.
5. In the “Select a Destination” window, choose the volume onto which you had
installed the Watcher Lite software, and then click Continue.
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6. In the “Easy Install on ...” window, click Upgrade.
7. If the “Authenticate” window appears, enter your Mac user name and
password, and then click OK.
8. In the window with the message that you will have to restart your computer,
click Continue Installation.
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9. Click Restart.
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Watcher Lite Menu Options
The following table describes the menu options available from the Extras item on
the Sierra Wireless Watcher menu.
Menu Item
Description
Turn Sprint
Device Off
Power off your card.
Activate your card.
Activation
Provision your card, after you’ve activated it.
Data
Provisioning
Lock Device /
Unlock
Lock your card so that others cannot use it to access your
account; unlock your card so that you can use it.
Device
About Sprint
Device
View information about the card.
Open
Internet
Connect
View, configure, and use the data and VPN connections
available on your computer (for example, WWAN).
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Questions about My Account
If the connection is “always on,” am I always being billed?
No. The connection to the network goes dormant after a period of inactivity, but
the connection can be re-established faster than having to reconnect. Billing
occurs only when data is passed across the network.
Questions about Watcher Lite
What is Watcher Lite?
Watcher Lite is software that lets you connect to the Sprint Power Vision or
Sprint Vision network. Watcher Lite takes advantage of the increased data speeds
offered by the Sprint Mobile Broadband Network.
How fast is the connection with Watcher Lite?
The Sprint Mobile Broadband Network allows you to connect to the Internet at
speeds of up to 3.1 Mbps (1xEV-DO Rev. A), 2.4 Mbps (1xEV-DO Rev. 0), or
144 kbps (1X). Average connection speeds are:
ⅷ
ⅷ
ⅷ
For 1xEV-DO Rev. A: between 600 kbps and 1.4 Mbps downlink from the
network, and between 350 and 500 kbps uplink to the network;
For 1xEV-DO Rev. 0: between 400 and 700 kbps downlink from the network,
and between 40 and 80 kbps uplink to the network;
For 1X: between 40 and 80 kbps.
These speeds are faster than dial-up connection speeds.
Can I connect to a dial-up account like AOL or EarthLink?
No. The software does not support dial-up connections.
Questions about GPS and Sprint Location Services
Does the Watcher Lite software support GPS and Sprint Location
Services?
No. The Watcher Lite software does not support GPS and Sprint Location Services.
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Other Questions
Once I connect to the network, how do I access my corporate
network through a VPN?
Once you complete a wireless connection, you may need to launch an extranet
client provided by your company and supply the appropriate user name and
password to gain access. For support, contact your company help desk.
How can I optimize my settings to achieve the fastest speeds and
conserve data when accessing my corporate network?
Depending on your corporate email client, you can optimize your settings by
doing the following:
ⅷ
Work in “offline” mode, and connect only when you need to send or receive
email.
ⅷ
ⅷ
Remove the Preview Pane, or use the AutoPreview for headers only.
Save attachments to a desktop folder and then open from that folder, rather
than opening the attachment directly from the message.
For more information, see the user documentation of your email client.
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Section 4D
Troubleshooting Tips (Mac)
In This Section
ࡗ ࡗ ࡗ This section helps you diagnose and solve common problems you may experience
while using your Sprint Mobile Broadband card and the Watcher Lite software on
a Mac computer.
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Problems, Causes, and Solutions
When properly installed, the Sprint Mobile Broadband card is a highly reliable
product.
Most problems are caused by one of these issues:
ⅷ
Network coverage is not available (because you are outside the network, or
because of an account or network problem).
ⅷ
The drivers were not properly installed because of a problem with your
computer’s ExpressCard slot, PC Card slot, or the ExpressCard to PC Card
adapter.
ⅷ
System resources required by the card are being used by other devices.
Tips when troubleshooting problems with your card and software:
ⅷ
ⅷ
ⅷ
Ensure the
LED is amber (blinking) or blue.
(page 108) in the “Watcher Lite” window.
ⅷ
ⅷ
Check the Frequently Asked Questions (page 122).
Connect Button Is Unavailable
In some cases, the Connect button can establish a connection to the
network, even if the button seems unavailable.
Note:
If nothing seems to happen when you click the button, ensure that the card is
If Watcher Lite displays “Device is Locked,” see page 110.
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Searching for Service
If Watcher Lite displays “Searching for service” for a long period of time (for
example, several minutes), try one of the following:
ⅷ
Try reorienting your computer.
ⅷ
If you are inside a building or near a structure that may be blocking the signal,
change the position or location of your computer.
ⅷ
Check with Sprint — a network or account problem may be preventing the card
from obtaining service.
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LED Operation
Your card has two LED light bars near the antenna end of the card. The LED light
bars operate as follows:
LED
State of LED
Indicates
Off
The card has no power. The card may not be
completely inserted into the computer, the
computer may be turned off or in suspend mode
(Windows) or sleep mode (Mac), which powers
down the card, or you have powered the card off
Blue, not blinking
Blue, blinking
The card has power and is working properly.
The card’s firmware is being updated. Do not
remove the card.
Amber, blinking
Amber, not blinking
Off
The card is searching for service. If this LED state
persists, see “Searching for Service” on page 101
(Windows) or page 117 (Mac).
An error has occurred. Eject the card (for
and reinsert it.
No service is available. See “Searching for
(Mac).
Amber, blinking
Amber, not blinking
Sprint Vision (1X) coverage is detected. Ready to
connect to the network; to connect, click the GO
button (Windows) or the Connect button (Mac).
The card is connected to the Sprint Vision (1X)
network, and can send or receive data.
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LED
State of LED
Indicates
Blue, blinking
Sprint Power Vision (1xEV-DO) coverage is
detected. Ready to connect to the network; to
connect, click the GO button (Windows) or the
Connect button (Mac).
Blue, not blinking
The card is connected to the Sprint Power Vision
(1xEV-DO) network, and can send or receive
data.
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Radio Frequency and Electrical Specifications
Approvals
Compliant with:
IS-2000 Release 1.0 (CDMA (1X), IS-707-A Data, IS-856
(CDMA 1xEV-DO), IS-866, IS-878, IS-890,
CDMA Development Group
FCC (ID: N7NAC597E)
Industry Canada (ID: 2417C-AC597E)
+3.3 Vdc from ExpressCard slot
Maximum: 1 A
Voltage
Current
Typical data call current (talk mode):
370 mA (1X)
420 mA (1xEV-DO)
Standby: 50 mA (1xEV-DO/IS-2000 hybrid mode)
200 mW (+23 dBm)
Transmitter
power
Transmit
PCS:
Cellular: 824 to 849 MHz
PCS: 1715 to 1780 MHz
Cellular: 868 to 894 MHz
1805 to 1870 MHz
Receive
GPS:
1575.42 MHz
Channel
spacing
1.25 MHz
Frequency
stability
150 Hz
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Software Specifications
CDMA
IS-2000 Release 0
specification
Data service
SMS (IS-637)
FAX
IS-707A
Not supported
Not supported
Supported
IOTA
OTASP (IS-683A,
IS-683B, IS-683C)
Supported
OTAPA
Supported
Supported
PRL (preferred
roaming list)
Authentication
Voice
Supported
Not supported
Single
NAM
E911
Not supported
Position Location Mobile Station based. Supported on Windows only.
TTY/Accessibility
Mobile IP
Not supported
Supported
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Environmental Specifications
Operating
-30 to +60°C (ambient, outside PCMCIA enclosure)
temperature
Storage
-20 to +85°C
temperature
Humidity
Vibration
95%, non-condensing
147 m/s2 (15 G) sinusoidal vibration, 10 to 2000 Hz,
20 minute sweep, 12 cycles per axis, 3 axes for
36 cycles. (12 hours total test time [non-operating])
Drop
30" (76.2 cm) onto vinyl-covered concrete
Mechanical Specifications
Dimensions
(W x L x H)
34 mm x 134.6 mm x 5 mm (14mm - ExpressCard
extension)
Power button
Headset jack
LED
Not supported
Not supported
Amber/blue
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Regulatory Notices
The design of the AirCard 597E ExpressCard complies with U.S. Federal
Communications Commission (FCC) and Industry Canada (IC) guidelines
respecting safety levels of radio frequency (RF) exposure for portable devices,
which in turn are consistent with the following safety standards previously set by
Canadian, U.S. and international standards bodies:
ⅷ
ANSI / IEEE C95.1-1999, IEEE Standard for Safety Levels with Respect to Human
Exposure to Radio Frequency Electromagnetic Fields, 3kHz to 300 GHz
ⅷ
National Council on Radiation Protection and Measurements (NCRP) Report 86,
1986, Biological Effects and Exposure Criteria for Radio Frequency
Electromagnetic Fields
ⅷ
ⅷ
Health Canada, Safety Code 6, 1999, Limits of Human Exposure to Radio
frequency Electromagnetic Fields in the Frequency Range from 3 kHz to 300 GHz
International Commission on Non-Ionising Radiation Protection (ICNIRP) 1998,
Guidelines for limiting exposure to time-varying electric, magnetic, and
electromagnetic fields (up to 300 GHz)
FCC ID: N7NAC597E
CAUTION: The AirCard 597E ExpressCard has been tested for compliance with FCC/
IC RF exposure limits in the laptop computer(s) configurations with the side
loading ExpressCard slot and can be used in laptop computers with substantially
similar physical dimensions, construction, and electrical and RF characteristics.
This ExpressCard must not be colocated or operated in conjunction with any other
antenna or transmitter. Use of this device in any other configuration may exceed
the FCC RF Exposure compliance limit. Note: If this ExpressCard is intended for use
in any other portable device, you are responsible for separate approval to satisfy
the SAR requirements of Part 2.1093 of FCC rules.
WARNING (EMI) - United States FCC Information - This equipment has been tested
and found to comply with the limits for a class B computing device peripheral,
pursuant to Parts 15, 22, and 24 of the FCC Rules. These limits are designed to
provide reasonable protection against harmful interference in a residential
installation.
This equipment generates, uses, and can radiate radio frequency energy and, if
not installed and used in accordance with the instructions, may cause harmful
interference to radio communication. However, there is no guarantee that
interference will not occur in a particular installation.
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If this equipment does cause harmful interference to radio or television reception,
which can be determined by turning the equipment off and on, the user is
encouraged to try to correct the interference by one or more of the following
measures:
ⅷ
ⅷ
ⅷ
Reorient or relocate the receiving antenna
Increase the separation between the equipment and receiver
Connect the equipment into an outlet on a circuit different from that to which
the receiver is connected
ⅷ
Consult the dealer or an experienced radio/TV technician for help
This device complies with Part 15 of the FCC Rules. Operation is subject to the
following two conditions:
1. This device may not cause harmful interference, and
2. This device must accept any interference received, including interference that
may cause undesirable operation.
FCC guidelines stipulate that the antenna should be more than 1.8 cm from the
user.
The highest reported SAR values of the AirCard 597E ExpressCard by Sierra
Wireless are:
1. Separation distance of at least 1.8 cm needs to be maintained to user’s lap
with the AirCard 597E ExpressCard inserted into the bottom ExpressCard slot
of the laptop computer (1.0 mW/g).
CAUTION: Any changes or modifications not expressly approved by Sprint
Communications Company L.P. could void the user’s authority to use the
equipment.
WARNING (EMI) - Canada: This digital apparatus does not exceed the Class B limits
for radio noise emissions from digital apparatus as set out in the interference
causing equipment standard entitled “Digital Apparatus,” ICES-003 of the
Department of Communications.
Cet appareil numérique respecte les limites de bruits radioélectriques applicables
aux appareils numériques de Classe B préscrites dans la norme sur le matériel
brouilleur: “Appareils Numériques,” NMB-003 édictée par le ministre des
Communications.
If you have purchased this product under a United States Government contract, it
shall be subject to restrictions as set forth in subparagraph (c)(1)(ii) of Defense
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Federal Acquisitions Regulations (DFARs) Section 252.227-7013 for Department of
Defense contracts, and as set forth in Federal Acquisitions Regulations (FARs)
Section 52.227-19 for civilian agency contracts or any successor regulations. If
further government regulations apply, it is your responsibility to ensure
compliance with such regulations.
Information pertaining to OEM customers
The AirCard 597E ExpressCard has been granted modular approval for mobile
applications. Integrators may use the AirCard 597E ExpressCard in their final
products without additional FCC/IC certification if they meet the following
conditions. Otherwise, additional FCC/IC approvals must be obtained.
1. At least 20 cm separation distance between the antenna and the user’s body
must be maintained at all times.
2. To comply with FCC/IC regulations limiting both maximum RF output power
and human exposure to RF radiation, the maximum antenna gain must not
exceed 5.55 dBi in the Cellular band and 4.95 dBi in the PCS band.
3. The AirCard 597E ExpressCard and its antenna must not be colocated with any
other transmitter or antenna within a host device.
4. A label must be affixed to the outside of the end product into which the
AirCard 597E ExpressCard is embedded, with a statement similar to the
following:
This device contains TX FCC ID: N7NAC597E.
This equipment contains equipment certified under IC: 2417C-AC597E.
5. A user manual with the end product must clearly indicate the operating
requirements and conditions that must be observed to ensure compliance
with current FCC/IC RF exposure guidelines.
The end product with an embedded AirCard 597E ExpressCard must pass the
unintentional emission testing and properly authorized per FCC Part 15
requirements.
If this ExpressCard is intended for use in a portable device, you are
responsible for separate approval to satisfy the SAR requirements of FCC
Part 2.1093 and IC RSS-102.
Note:
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Patents
Portions of this product are covered by some or all of the following US patents:
5,515,013 5,629,960 5,845,216 5,847,553 5,878,234
5,890,057 5,929,815 6,169,884 6,191,741 6,199,168
6,339,405 6,359,591 6,400,336 6,516,204 6,561,851
6,643,501 6,653,979 6,697,030 6,785,830 6,845,249
6,847,830 6,876,697 6,879,585 6,886,049 6,986,171
6,985,757 7,023,878 7,053,843 7,106,569 7,145,267
7,200,512 D442,170 D459,303
and other patents pending.
Licensed by QUALCOMM Incorporated under one or more of
the following United States patents and/or their counterparts
in other nations:
4901307
5267261
5490165
5544196
5710784
5056109
5267262
5504773
5568483
5778338
5101501
5337338
5506865
5600754
5109390
5414796
5511073
5657420
5228054
5416797
5535239
5659569
Manufactured or sold by Sierra Wireless or its licensees under one or more patents
licensed from InterDigital Group.
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Trademarks
SPRINT and other trademarks are trademarks of Sprint Nextel.
AirCard® and “Heart of the Wireless Machine®” are registered trademarks of Sierra
Wireless. Watcher® is a trademark of Sierra Wireless, registered in the European
Community.
Sierra Wireless, the Sierra Wireless logo, the red wave design, and TRU-Install are
trademarks of Sierra Wireless.
ExpressCard is a trademark of PCMCIA.
Windows® is a registered trademark of Microsoft Corporation.
Mac OS is a trademark of Apple Inc., registered in the U.S. and other countries.
QUALCOMM® is a registered trademark of QUALCOMM Incorporated.
All other trademarks are property of their respective owners.
Copyright
©2007 Sprint Nextel. All rights reserved. No reproduction in whole or in part
without prior written approval. SPRINT and other trademarks are trademarks of
Sprint Nextel.
©2007 Sierra Wireless. All rights reserved.
Document 2130756 Revision 1.1
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Limitation of Liability
The information in this manual is subject to change without notice and does not
represent a commitment on the part of Sierra Wireless. SIERRA WIRELESS AND ITS
AFFILIATES SPECIFICALLY DISCLAIM LIABILITY FOR ANY AND ALL DIRECT, INDIRECT,
SPECIAL, GENERAL, INCIDENTAL, CONSEQUENTIAL, PUNITIVE OR EXEMPLARY
DAMAGES INCLUDING, BUT NOT LIMITED TO, LOSS OF PROFITS OR REVENUE OR
ANTICIPATED PROFITS OR REVENUE ARISING OUT OF THE USE OR INABILITY TO
USE ANY SIERRA WIRELESS PRODUCT, EVEN IF SIERRA WIRELESS AND/OR ITS
AFFILIATES HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR THEY
ARE FORESEEABLE OR FOR CLAIMS BY ANY THIRD PARTY.
Notwithstanding the foregoing, in no event shall Sierra Wireless and/or its
affiliates aggregate liability arising under or in connection with the Sierra
Wireless product, regardless of the number of events, occurrences, or claims
giving rise to liability, be in excess of the price paid by the purchaser for the Sierra
Wireless product.
Additional Information and Updates
For up-to-date product descriptions, documentation, application notes, firmware
upgrades, troubleshooting tips, and press releases, visit:
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Important Notice
Because of the nature of wireless communications, transmission and reception of
data can never be guaranteed. Data may be delayed, corrupted (i.e., have errors) or
be totally lost. Although significant delays or losses of data are rare when wireless
devices such as the Sprint Mobile Broadband card by Sierra Wireless (AirCard 597E
ExpressCard) CDMA modem are used in a normal manner with a well-constructed
network, they should not be used in situations where failure to transmit or receive
data could result in damage of any kind to the user or any other party, including
but not limited to personal injury, death, or loss of property. SPRINT SPECTRUM L.P.
accepts no responsibility for damages of any kind resulting from delays or errors in
data transmitted or received using the Sprint Mobile Broadband card by Sierra
Wireless (AirCard 597E ExpressCard) CDMA modem, or for failure of the
Sprint Mobile Broadband card by Sierra Wireless (AirCard 597E ExpressCard) to
transmit or receive such data.
Safety and Hazards
Do not operate the Sprint Mobile Broadband card by Sierra Wireless (AirCard 597E
ExpressCard) in areas where blasting is in progress, where explosive atmospheres
may be present, near medical equipment, life support equipment, or any
equipment which may be susceptible to any form of radio interference. In such
areas, the Sprint Mobile Broadband card by Sierra Wireless (AirCard 597E
ExpressCard) MUST BE POWERED OFF. It can transmit signals that could interfere
with this equipment.
Do not operate the Sprint Mobile Broadband card by Sierra Wireless (AirCard 597E
ExpressCard) in any aircraft, whether the aircraft is on the ground or in flight. In
aircraft, the Sprint Mobile Broadband card by Sierra Wireless (AirCard 597E
ExpressCard) MUST BE POWERED OFF. When operating, it can transmit signals that
could interfere with various onboard systems.
The driver or operator of any vehicle should not operate the Sprint Mobile
Broadband card by Sierra Wireless (AirCard 597E ExpressCard) while in control of a
vehicle. Doing so will detract from the driver or operator's control and operation of
that vehicle. In some jurisdictions, operating such communications devices while
in control of a vehicle is an offense.
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Warranty
To view the Sierra Wireless warranty for your AirCard 597E ExpressCard:
ᮣ
In Windows Vista or Windows XP, select
Start > All Programs > Sprint > Sierra Wireless Device Warranty.
– or –
In Windows 2000, select Start > Programs > Sprint > Sierra Wireless Device
Warranty.
– or –
On your Mac desktop, double-click AirCard 59x Warranty.pdf.
Subscriber Agreement
General Terms and Conditions of Services
Please note these terms may not be the most current version. A current version of
the terms is available at our Web site or upon request.
Basic Definitions
In this document: (1) “we,” “us,” “our” mean Sprint Solutions, Inc. and its affiliates
doing business as Sprint or Sprint PCS; (2) “you,” “your,” “customer,” and “user”
mean an account holder or user with us; (3) “Device” means any phone, device,
accessory or other product we sell to you or that is active on your account with us;
and (4) “Service” means our offers, rate plans, options, wireless services or Devices
on your account with us.
The Subscriber Agreement
The Subscriber Agreement (“Agreement”) is a contract under which we provide
and you accept our Services. In addition to these Terms and Conditions of Service
(“Ts&Cs”), there are several parts to the Agreement, including, but not limited to,
the detailed plan or other information on Services we provide or refer you to
during the sales transaction, and any confirmation materials we may provide you.
It is important that you carefully read all of the terms of the Agreement.
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Services Covered By These Ts&Cs & Additional Terms
These Ts&Cs apply to our standard wireless Services and any other Service we
offer you that references these Ts&Cs. Different terms will apply to most business
accounts. Additional terms will apply when you use certain Services, typically
those you can access online (for example, picture/video Services, online forums,
etc.). Additional terms will also apply if you activate Services as part of a bundle
with another company’s services (for example, cable services, home phone
services, etc.). The additional terms for bundled Services may either modify or
replace certain provisions in these Ts&Cs, including terms relating to activation,
invoicing/payment, and disputing charges. Also, a different dispute resolution
provision may apply to services provided by another company (the dispute
resolution provisions in this Agreement still apply to our Services). You will be
provided details on any additional terms with your selection of any bundled
Service.
Our Policies
Services are subject to our business policies, practices and procedures (“Policies”),
including, but not limited to, our Privacy Policy and Acceptable Use Policy and
Visitor Agreement – both available at our Web site. You agree to all of our Policies
when you use our Services. Our Policies are subject to change at anytime with or
without notice.
When You Accept The Agreement
You must have the legal capacity to accept the Agreement. You accept the
Agreement when you do any of the following: (a) sign a contract with us on paper
or electronically; (b) accept Agreement through an oral or electronic statement; (c)
attempt to or in any way use the Services; (d) pay for the Services; or (e) open any
package or start any program that says you are accepting the Agreement when
doing so. If you don’t want to accept the Agreement, don’t do any of these things.
Term Commitments & Early Termination Fees
Many of the Services (for example, rate plans and Device discounts) that we offer
require you to maintain certain Services with us for a minimum term, usually 1 or
2 years (“Term Commitment”). You will be charged a fee (“Early Termination Fee”) for
each line of Service that you terminate early (i.e., prior to satisfying the Term
Commitment) or for each line of Service that we terminate early for good reason (for
example, violating the payment or other terms of the Agreement). Early Termination
Fees are a part of our rates. Your exact Term Commitment and Early Termination
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Fee may vary based on the Services you select and will be disclosed to you during
the sales transaction. Carefully review any Term Commitment and Early Termination
Fee requirements prior to selecting Services. After you have satisfied your Term
Commitment, your Services continue on a month-to-month basis without any
Early Termination Fee, unless you agree to extend your Term Commitment or
agree to a new Term Commitment – for example, by accepting a new rate plan or
upgrading your Device. As explained directly below, there are instances when you
will not be responsible for an Early Termination Fee for terminating Services early.
When You Don’t Have To Pay An Early Termination Fee
You aren’t responsible for paying an Early Termination Fee when terminating
Services: (a) provided on a month-to-month basis; (b) consistent with our
published trial period return policy; or (c) in response to a materially adverse
change we make to the Agreement as described directly below.
Our Right To Change The Agreement & Your Related Rights
We may change any part of the Agreement at any time, including, but not limited to,
rates, charges, how we calculate charges, or your terms of Service. We will provide you
notice of material changes, and may provide you notice of non-material changes, in a
manner consistent with this Agreement (see “Providing Notice Under This Agreement”
paragraph). Except as provided below, if a change we make to the Agreement is
material and has a material adverse effect on you, you may terminate each line of
Service materially affected without incurring an Early Termination Fee only if you:
(a) call us within 30 days after the effective date of the change; and (b) specifically
advise us that you wish to cancel Services because of a material change to the
Agreement that we have made. If you do not cancel Service within 30 days of the
change, an Early Termination Fee will apply if you terminate Services before the
end of any applicable Term Commitment.
Our Right To Suspend Or Terminate Services
We can, without notice, suspend or terminate any Service at any time for any reason,
including, but not limited to: (a) late payment; (b) exceeding an Account Spending
Limit (“ASL”); (c) harassing/threatening our employees or agents; (d) providing
false information; (e) interfering with our operations; (f) using/suspicion of using
Services in any manner restricted by or inconsistent with the Agreement;
(g) breaching the Agreement, including our Policies; (h) providing false,
inaccurate, dated or unverifiable identification or credit information, or becoming
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insolvent or bankrupt; (i) modifying a Device from its manufacturer specifications;
or (j) if we believe the action protects our interests, any customer’s interests or our
network.
Your Ability To Change Services & When Changes Are Effective
You typically can change Services upon request. In some instances, changes may
be conditioned on payment of an Early Termination Fee or certain other charges,
or they may require you to accept a new Term Commitment. Changes to Services
are usually effective at the start of your next full invoicing cycle. If the changes
take place sooner, your invoice may reflect pro-rated charges for your old and
new Services.
Your Right To Terminate Services
You can terminate Services at any time by calling us and requesting that we
deactivate all Services. You’re responsible for all charges billed or incurred prior to
deactivation. If Services are terminated before the end of your invoicing cycle, we
won’t prorate charges to the date of termination and you won’t receive a credit or
refund for any unused Services. Except as provided above, you must also pay us an
Early Termination Fee for each line of Service that you terminate early.
Credit Checks & Credit Information
We agree to provide you Services on the condition you have and maintain
satisfactory credit according to our standards and policies. You agree to provide
information we may request or complete any applications we may provide you to
facilitate our review. We rely on the credit information you furnish, credit bureau
reports or other data available from commercial credit reference services, and
other information (such as payment history with us) to determine whether to
provide or continue to provide you Services. The Services we offer you can vary
based on your credit history. We may at any time, based on your credit history,
withdraw or change Services, or place limits or conditions on the use of our
Services. You agree to provide us updated credit information upon request.
We may provide your payment history and other account billing/charge
information to any credit reporting agency or industry clearinghouse.
Account Spending Limits (“ASL”)
An ASL is a temporary or permanent limit (typically based on credit history,
payment history, or to prevent fraud) we place on the amount of unpaid charges
you can accumulate on your account, regardless of when payment on those
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charges is due. We reserve the right to determine which charges count towards an
ASL. If you have an ASL, we may suspend your Services without prior notice if your
account balance reaches the ASL, even if your account is not past due. We may
impose or increase an ASL at any time with notice. An ASL is for our benefit only
and should not be relied on by you to manage usage.
Deposits & Returning Deposits
We may at any time require a deposit, as a guarantee of payment, for you to
establish or maintain Service (“Deposit”). By providing us a Deposit, you grant us a
security interest for all current or future amounts owed to us. We may change the
Deposit at any time with notice. You can’t use a Deposit to make or delay
payments. The Deposit, the length of time we hold the Deposit, and changes to
the Deposit are determined based on your credit history, payment history and
other factors. Unless prohibited by law, we may mix Deposits with our other funds
and it won’t earn interest and we reserve the right to return the Deposit as a credit
on your invoice at anytime. If your Services are terminated for any reason, we may
keep and apply your Deposit to any outstanding charges. We’ll send any
remaining portion of Deposit to your last known address within 90 days after your
final invoice – if it is returned to us, we will forward it on to the appropriate state
authorities to the extent required by law.
Restrictions On Using Services
You can’t use our Services: (a) to transmit content/messages that are, or in any
manner that is, illegal, fraudulent, threatening, abusive, defamatory, or obscene;
(b) in a way that could cause damage or adversely affect our customers,
reputation, network, property or Services; (c) to communicate any unsolicited
commercial voice, text, SMS, or other message; (d) to infringe on the copyright of
another, or upload or transmit any “virus”, “worm”, or malicious code; or (e) in any
way prohibited by the terms of our Services, the Agreement or our Policies.
Your Device, Number & E-mail Address; Caller ID
We don’t manufacture any Device we might sell to you or that is associated with
our Services, and we aren’t responsible for any defects, acts or omissions of the
manufacturer. The only warranties on your Device are the limited warranties given to
you by the manufacturer directly or that we pass through. Your Device is designed
exclusively for use on our network and in other coverage areas we make available
to you. It will not accept wireless service from another carrier. Except for any legal
right you may have to port/transfer your phone number to another carrier, you
have no and cannot gain any (for example, through publication, use, etc.)
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proprietary, ownership or other rights to any phone number, identification
number, e-mail address or other identifier we assign to you, your Device or your
account. We’ll notify you if we decide to change or reassign them.
Porting/Transferring Phone Numbers
We don’t guarantee that number transfers to or from us will be successful. If you
authorize another carrier to transfer a number away from us, that is considered a
request by you to us to terminate all of the Services associated with that number.
You’re responsible for all charges billed or incurred prior to deactivation and for
any applicable Early Termination Fees.
Coverage; Where Your Device Will Work
Our coverage maps are available at our stores and at our Web site. The specific
network coverage you get will depend on the radio transmissions your Device can
pick up and Services you’ve chosen. Our coverage maps provide high level estimates
of our coverage areas when using Services outdoors under optimal conditions. Coverage
isn’t available everywhere. Estimating wireless coverage and signal strength is not an
exact science. There are gaps in coverage within our estimated coverage areas that,
along with other factors both within and beyond our control (network problems,
software, signal strength, your Device, structures, buildings, weather, geography,
topography, etc.), may result in dropped and blocked connections, slower data speeds,
or otherwise impact the quality of Service. Services that rely on location information,
such as E911 and GPS navigation, depend on your Device’s ability to acquire satellite
signals (typically not available indoors) and network coverage.
Roaming
“Roaming” typically refers to coverage on another carrier’s network that we make
available to you based on our agreements with other carriers. These agreements
may change from time to time and roaming coverage is subject to change. Your
ability to receive roaming coverage depends on the radio transmissions your
Device can pick up. You can pick up roaming coverage both within and outside our
network coverage areas. Your Device will generally indicate when you’re roaming.
Depending on your Services, separate charges or limits on the amount of minutes
used while roaming may apply. Certain Services may not be available or work the
same when roaming (including data Services, voicemail, call waiting, etc.).
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About Data Services & Content
Our data Services and your Device may allow you to access the internet, text,
pictures, video, games, graphics, music, email, sound and other materials (“Data
Content”) or send Data Content elsewhere. Some Data Content is available from
us or our vendors, while other Data Content can be accessed from others (third
party Web sites, games, ringers, etc.). We make absolutely no guarantees about
the Data Content you access on your Device. Data Content may be: (1) unsuitable for
children/minors; (2) unreliable or inaccurate; or (3) offensive, indecent or objectionable.
You’re solely responsible for evaluating the Data Content accessed by you or anyone on
your account. We strongly recommend you monitor data usage by children/minors.
Data Content from third parties may also harm your Device or its software. To
protect our network, Services, or for other reasons, we may place restrictions on
accessing certain Data Content (such as certain Web sites, applications, etc.),
impose separate charges, limit throughput or the amount of data you can transfer,
or otherwise limit or terminate Services. If we provide you storage for Data
Content you have purchased, we may delete the Data Content with notice or place
restrictions/limits on the use of storage areas. You may not be able to make or
receive voice calls while using data Services.
Specific Terms & Restrictions On Using Data Services
In addition to the rules for using all of our other Services, unless we identify the
Service or Device you have selected as specifically intended for that purpose (for
example, wireless routers, Data Link, etc.), you can’t use our data Services: (1) with
server devices or host computer applications, or other systems that drive
continuous heavy traffic or data sessions; and (2) as a substitute or backup for
private lines or frame relay connections. We reserve the right to limit or suspend
any heavy, continuous data usage that adversely impacts our network
performance or hinders access to our network. If your Services include unlimited
Web or data access, you also can’t use your Device as a modem for computers or
other equipment, unless we identify the Service or Device you have selected as
specifically intended for that purpose (for example, with “phone as modem”
plans, Sprint Mobile Broadband card plans, wireless router plans, etc.).
Activation & Miscellaneous Charges
Based on our Policies, we may charge activation, prepayment, reactivation,
program or other fees to establish or maintain Services. Certain transactions may
also be subject to a charge (for example, convenience payment, changing phone
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numbers, handset upgrades, etc.). You will be provided notice of these types of
fees before we complete the requested transaction.
Account & Service Charges; Pro-rating; Unused Minutes
You are responsible for all charges associated with your account and the Services on
your account, no matter who uses the Services. Charges include, but are not limited
to, the monthly recurring charges, usage charges, taxes, surcharges and fees
associated with your Services. These charges are described or referred to during
the sales transaction, in our marketing materials, and in confirmation materials
we may send to you.
How We Calculate Your Charges For Billing Purposes
Regular Voice Calls: We round up partial minutes of use to the next full minute.
Time starts when you press “Talk” or your Device connects to the network and
stops when you press “End” or the network connection otherwise breaks. You’re
charged for all calls that connect, even to answering machines. You won’t be
charged for unanswered calls or if you get a busy signal. For incoming calls
answered, you’re charged from the time shortly before the Device starts ringing
until you press “End” or the network connection otherwise breaks. If charges vary
depending on the time of day that you place or receive calls (e.g., Nights and
Weekend plans), you’re charged for the entire call based on the rate that applies to
the time period in which the call starts.
iDEN Walkie-Talkie Charges: Charges for walkie-talkie calls are billed to the person
who starts the call and calculated by multiplying the duration of the call by the
applicable rate and number of participants. You’re charged at least 6 seconds of
airtime for each call you start; subsequent communications in the same call are
rounded up to and billed to the next second. Time begins when you press any
button to start a walkie-talkie call and ends approximately 6 seconds after
completion of a communication to which no participant responds – subsequent
walkie-talkie communications are considered new calls. Depending on your plan,
nationwide, international or group walkie-talkie calls may use the local walkie-
talkie minutes in your plan and result in additional charges. Responses to call alert
transmissions are treated as new walkie-talkie transmissions even when
responding within 6 seconds of receiving the alert.
Data Usage: Unless we specifically tell you otherwise, data usage is measured in
bytes, kilobytes and megabytes – not in minutes/time. 1024 bytes equals
1 kilobyte (“KB”), and 1024 KB equals 1 megabyte. Bytes are rounded up to
kilobytes, so you will be charged at least 1 KB for each data usage session (“data
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session”). Rounding occurs at the end of each data session, and sometimes during
a data session. Depending on your data Services, usage may be charged against an
allowance or on a fixed price per KB. If you are charged on a fixed price per KB, any
fractional cents will be rounded up to the next cent. You are charged for all data
directed to your Device’s internet address, including data sessions you did not
initiate and for incomplete transfers. As long as your Device is connected to our
data network, you may incur data charges. Examples of data you will be charged
for includes the size of a requested file or Data Content (game, ringer, etc.), Web
page graphics (logos, pictures, banners, advertisement, etc.), additional data used
in accessing, transporting and routing the file on our network, data from partial or
interrupted downloads, re-sent data, and data associated with unsuccessful
attempts to reach Web sites or use applications. These data charges are in
addition to any charges for the Data Content itself (game, ringer, etc.). Data used
and charged to you will vary widely, even between identical actions or data
sessions. Estimates of data usage – for example, the size of downloadable files –
are not reliable predictors of actual usage. Your bill won’t separately list the
number of KB attributed to a specific action/data session.
Your Bill
Your bill provides you notice of your charges. It reflects monthly recurring charges
(usually billed one bill cycle in advance) and usage/transaction specific charges
(usually billed in the bill cycle in which they’re incurred). Some usage charges, such
as those that depend on usage information from a third party, may be billed in
subsequent bill cycles and result in higher than expected charges for that month.
Bill cycles and dates may change from time to time. Your bill may also include other
important notices (for example, changes to this Agreement, to your Service, legal
notices, etc.). Your paper bill may not include individual call detail. Your call detail is
available online. Paper bills with call detail may be subject to an additional charge.
If you choose internet billing, you will not receive paper bills.
Your Payments; Late Fees
Payment is due in full as stated on your bill. If we do not receive payment in full by
the date specified on your bill, a late payment charge, which may be charged at
the highest rate permissible by law, may be applied to the total unpaid balance.
We may also charge you any costs we pay to a collection agency to collect unpaid
balances from you. If we bill you for amounts on behalf of a third party, payments
received are first applied to our charges. You may be charged additional fees for
certain methods of payment. We may charge you, up to the highest amount
permitted by law, for returned checks or other payments paid by you and denied
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for any reason by a financial institution. Acceptance of payments (even if marked
“paid in full”) does not waive our right to collect all amounts that you owe us. We
may restrict your payment methods to cashier’s check, money order, or other
similar secure form of payment at any time for good reason.
Taxes & Government Fees
You agree to pay all federal, state and local taxes, fees and other assessments that
we’re required by law to collect on the Services we provide you and remit to the
government. These charges may change from time to time without advance
notice. If you’re claiming any tax exemption, you must provide us with a valid
exemption certificate. Tax exemptions generally won’t be applied retroactively.
Surcharges
You agree to pay the surcharges, fees and other charges that we assess to recoup
our government costs or costs of complying with certain government programs
(“Surcharges”). Surcharges aren’t taxes or government mandated charges; they’re
charges we choose to collect from you. Surcharges are subject to change, sometimes on
a monthly or quarterly basis. Examples of Surcharges include, but are not limited to:
Universal Service Fund, E911, Federal Programs Cost Recovery, Federal Wireless
Number Pooling and Portability, and gross receipts charges. We will make efforts
to provide you notice of any changes to Surcharges in a manner consistent with
this Agreement (see “Providing Notice Under This Agreement” paragraph).
However, since most Surcharges are based on amounts set by the government or
based on government formulas, it will not always be possible to provide advance
notice of new Surcharges or changes in the amount of existing Surcharges.
Information on Surcharges is provided during the sales transaction and is
available at our Web site.
Disputing Charges - You Must Still Pay Undisputed Charges
Any dispute to a charge on your bill must be made within 60 days of the date of
the bill that initially contained the charge. Disputes can only be made by calling or
writing us as directed on your invoice or elsewhere. You accept all charges not
properly disputed within the above time period – undisputed charges must still be
paid as stated on your bill.
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Protecting Our Network & Services
We can take any action to: (1) protect our network, our rights and interests, or the
rights of others; or (2) optimize or improve the overall use of our network and
Services. Some of these actions may interrupt or prevent legitimate
communications and usage – for example, message filtering/blocking software to
prevent SPAM or viruses, limiting throughput, limiting access to certain Web sites,
applications or other Data Content, etc. For additional information on what we do
to protect our customers, network, Services and equipment, see our Acceptable
Use Policy and Visitor Agreement at our Web site.
Your Privacy
You agree to the terms of our Privacy Policy, available at our Web site, when you
use our Services. This policy may change from time to time, so review this policy
with regularity and care. Among other things, the policy includes important
information on what information we collect about you, how we use that
information, and with whom we share that information (for example, to provide
you certain Services, to protect our rights and interests, to respond to legal
process, to facilitate a merger, etc.). Also, to ensure the quality of our Services and
for other lawful purposes, we may also monitor or record calls between us (for
example, your conversations with our customer service or sales departments).
If you do not agree with the terms of our Privacy Policy, do not purchase or use
our Services.
Location Based Services
Our network generally knows the location of your Device when it is outdoors and
turned on. By using various technologies to locate your Device, we can provide
enhanced emergency 911 services, and optional location-sensitive services
provided by us or a third party. Environmental factors (such as structures,
buildings, weather, geography, landscape, and topography) can significantly
impact the ability to access your Device’s location information and use of location-
sensitive services. The terms and conditions of any location-sensitive service that
you purchase from us may provide more information about how location
information is used and disclosed. Use of some of location-sensitive services may
require network coverage. If any Device on your account uses a location-sensitive
service, you (the accountholder) must clearly and regularly notify the actual user of your
Device that their location may be tracked or discovered. For additional information on
location-sensitive services, see our Privacy Policy at our Web site.
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911 Or Other Emergency Calls
Public Safety Officials advise that when making 911 or other emergency calls, you
should always be prepared to provide your location information. Unlike traditional
wireline phones, depending on a number of factors (e.g., whether your Device is
GPS enabled, where you are, whether local emergency service providers have
upgraded their equipment, etc.), 911 operators may not know your phone
number, your location or the location of your Device. In certain circumstances, an
emergency call may be routed to a state patrol dispatcher or alternative location
set by local emergency service providers. Enhanced 911 service (“E911”), where
enabled by local emergency authorities, uses GPS technology to provide location
information. Even when available, however, E911 does not always provide
accurate location information. If your Device is indoors or for some other reason
cannot acquire a satellite signal, you may not be located. Some Devices have a
safety feature that prevents use of the keypad after dialing 911 – you should
follow voice prompts when interacting with emergency service providers
employing IVR systems to screen calls.
If Your Device Is Lost or Stolen
Call us immediately if your Device is lost or stolen because you may be responsible
for usage charges before you notify us of the alleged loss or theft. You agree to
cooperate if we choose to investigate the matter (provide facts, sworn statements,
etc.). We may not waive any Early Termination Fees if you choose to terminate
Services as a result of loss or theft of your Device.
Disclaimer of Warranties
WE MAKE NO REPRESENTATIONS OR WARRANTIES, EXPRESS OR IMPLIED,
INCLUDING (TO THE EXTENT ALLOWED BY LAW) ANY IMPLIED WARRANTY OF
MERCHANTABILITY, NON-INFRINGEMENT OR FITNESS FOR A PARTICULAR
PURPOSE CONCERNING YOUR SERVICES (INCLUDING YOUR DEVICE). WE DON’T
PROMISE UNINTERRUPTED OR ERROR-FREE SERVICES AND DON’T AUTHORIZE
ANYONE TO MAKE WARRANTIES ON OUR BEHALF.
You Agree We Are Not Responsible For Certain Problems
You agree that neither we nor our vendors, suppliers or licensors are responsible
for any damages resulting from: (a) anything done or not done by someone else;
(b) providing or failing to provide Services, including, but not limited to,
deficiencies or problems with a Device or network coverage (for example, dropped,
blocked, interrupted calls/messages, etc.); (c) traffic or other accidents, or any
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health-related claims relating to our Services; (d) Data Content or information
accessed while using our Services; (e) an interruption or failure in accessing or
attempting to access emergency services from a Device, including through 911,
Enhanced 911 or otherwise; (f) interrupted, failed, or inaccurate location
information services, (g) information or communication that is blocked by a spam
filter, or (h) things beyond our control, including acts of God (for example,
weather-related phenomena, fire, earthquake, hurricane, etc.), riot, strike, war,
terrorism or government orders or acts.
You Agree Our Liability Is Limited - No Consequential Damages.
TO THE EXTENT ALLOWED BY LAW, OUR LIABILITY FOR MONETARY DAMAGES FOR
ANY CLAIMS YOU MAY HAVE AGAINST US IS LIMITED TO NO MORE THAN THE
PROPORTIONATE AMOUNT OF THE SERVICE CHARGES ATTRIBUTABLE TO THE
AFFECTED PERIOD. UNDER NO CIRCUMSTANCES ARE WE LIABLE FOR ANY
INCIDENTAL, CONSEQUENTIAL, PUNITIVE OR SPECIAL DAMAGES OF ANY NATURE
WHATSOEVER ARISING OUT OF OR RELATED TO PROVIDING OR FAILING TO
PROVIDE SERVICES IN CONNECTION WITH A DEVICE, INCLUDING, BUT NOT
LIMITED TO, LOST PROFITS, LOSS OF BUSINESS, OR COST OF REPLACEMENT
PRODUCTS AND SERVICES.
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DISPUTE RESOLUTION
We Agree To First Contact Each Other With Any Disputes
We each agree to first contact each other with any disputes and provide a written
description of the problem, all relevant documents/information and the proposed
resolution. You agree to contact us with disputes by calling or writing us as
instructed on your invoice. We will contact you by letter to your billing address or
on your Device.
Instead Of Suing In Court, We Each Agree To Arbitrate Disputes
We each agree to finally settle all disputes (as defined and subject to any specific
exceptions below) only by arbitration. In arbitration, there’s no judge or jury and
review is limited. However, just as a court would, the arbitrator must honor the
terms and limitations in the Agreement and can award the same damages and
relief, including any attorney’s fees authorized by law. The arbitrator’s decision and
award is final and binding, with some exceptions under the Federal Arbitration Act
(“FAA”), and judgment on the award may be entered in any court with jurisdiction.
We each also agree as follows:
(1) “Disputes” are any claims or controversies against each other related in any way to
our Services or the Agreement, including, but not limited to, coverage, Devices, privacy,
or advertising, even if it arises after Services have terminated – this includes claims
you bring against our employees, agents, affiliates or other representatives, or
that we bring against you.
(2) If either of us wants to arbitrate a dispute, we agree to send written notice to
the other providing a description of the dispute, previous efforts to resolve the
dispute, all supporting documents/information, and the proposed resolution.
Notice to you will be sent to your billing address and notice to us will be sent to:
General Counsel; Arbitration Office; 2001 Edmund Halley Drive VARESP0513-502;
Reston, Virginia 20191. We agree to make attempts to resolve the dispute. If we
cannot resolve the dispute within forty-five (45) days of receipt of the notice to
arbitrate, then we may submit the dispute to formal arbitration.
(3) The FAA applies to this Agreement and arbitration provision. We each agree the
FAA’s provisions, not state law, govern all questions of whether a dispute is subject
to arbitration.
(4) The arbitration will be administered by the National Arbitration Forum (“NAF”)
under its arbitration rules. If any NAF rule conflicts with the terms of the
Agreement, the terms of the Agreement apply. You can obtain procedures, rules,
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(5) Unless we each agree otherwise, the Arbitration will be conducted by a single
neutral arbitrator and will take place in the county of your last billing address. The
federal or state law that applies to the Agreement will also apply during the
arbitration.
(6) We each agree not to pursue arbitration on a classwide basis. We each agree that
any arbitration will be solely between you and us (not brought on behalf of or together
with another individual’s claim). If for any reason any court or arbitrator holds that this
restriction is unconscionable or unenforceable, then our agreement to arbitrate doesn’t
apply and the dispute must be brought in court.
(7) We each are responsible for our respective costs relating to counsel, experts,
and witnesses, as well as any other costs relating to the arbitration. However, we
will cover any arbitration administrative or filing fees above: (a) $25 if you are
seeking less than $1,000 from us; or (b) the equivalent court filing fees for a court
action in the appropriate jurisdiction if you are seeking $1,000 or more from us.
Exceptions To Our Agreement To Arbitrate Disputes
Either of us may bring qualifying claims in small claims court. In addition, this
arbitration provision does not prevent you from filing your dispute with any
federal, state or local government agency that can, if the law allows, seek relief
against us on your behalf.
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No Class Actions
TO THE EXTENT ALLOWED BY LAW, WE EACH WAIVE ANY RIGHT TO PURSUE
DISPUTES ON A CLASSWIDE BASIS; THAT IS, TO EITHER JOIN A CLAIM WITH THE
CLAIM OF ANY OTHER PERSON OR ENTITY, OR ASSERT A CLAIM IN A
REPRESENTATIVE CAPACITY ON BEHALF OF ANYONE ELSE IN ANY LAWSUIT,
ARBITRATION OR OTHER PROCEEDING.
No Trial By Jury
TO THE EXTENT ALLOWED BY LAW, WE EACH WAIVE ANY RIGHT TO TRIAL BY JURY
IN ANY LAWSUIT, ARBITRATION OR OTHER PROCEEDING.
Indemnification
You agree to indemnify, defend and hold us harmless from any claims arising out
of your actions, including, but not limited to, failing to provide appropriate notices
regarding location-sensitive services (see “Location Based Services” paragraph), or
violating this Agreement, any applicable law or regulation or the rights of any
third party.
Providing Notice To Each Other Under The Agreement
Except as the Agreement specifically provides otherwise, you must provide us
notice by calling or writing us as instructed on your invoice. We will provide you
notice in your bill, correspondence to your last known billing address, to any fax
number or e-mail address you’ve provided us, by calling you on your home phone
or Device, by voice message on your Device or home phone, or by text message on
your Device.
Other Important Terms
Subject to federal law or unless the Agreement specifically provides otherwise,
this Agreement is governed solely by the laws of the state encompassing the area
code assigned to your Device, without regard to the conflicts of law rules of that
state. If either of us waives or doesn’t enforce a requirement under this Agreement
in an instance, we don’t waive our right to later enforce that requirement. Except
as the Agreement specifically provides otherwise, if any part of the Agreement is
held invalid or unenforceable, the rest of this Agreement remains in full force and
effect. This Agreement isn’t for the benefit of any 3rd party except our corporate
parents, affiliates, subsidiaries, agents, and predecessors and successors in
interest. You can’t assign the Agreement or any of your rights or duties under it.
We can assign the Agreement. The Agreement and the documents it incorporates
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make up the entire agreement between us and replaces all prior written or spoken
agreements – you can’t rely on any contradictory documents or statements by
sales or service representatives. The rights, obligations and commitments in the
Agreement that, by their nature, would logically continue beyond the termination
of Services (including, but not limited to, those relating to billing, payment, 911,
dispute resolution, no class action, no jury trial), survive termination of Services.
© 2007 Sprint Nextel. All rights reserved. No reproduction in whole or in part
without prior written approval. SPRINT and other trademarks are trademarks of
Sprint Nextel. iDEN is a trademark of Motorola, Inc.
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Glossary
1X
One Times Radio Transmission Technology (the “one times” refers to the frequency
spectrum). Also known as Sprint Vision. Supports Internet connections with data
rates up to 153 kbps. Actual speed depends on the network conditions. Compare
to 1xEV-DO.
1xEV-DO
A high-speed standard for cellular packet data communications. Also known as
Sprint Power Vision.
1xEV-DO Rev. A supports Internet connections with data rates up to 3.1 Mbps
(downlink from the network) and 1.8 Mbps (uplink to the network). Average data
rates are 600 kbps - 1.4 Mbps (downlink from the network) and 350-500 kbps
(uplink to the network).
1xEV-DO Rev. 0 supports Internet connections with data rates up to 2.4 Mbps
(downlink from the network) and 153 kbps (uplink to the network). Average data
rates are 400-700 kbps (downlink from the network) and 40-80 kbps (uplink to the
network)
Actual speed depends on the network conditions. Compare to 1X.
bps
bits per second—The actual data speed over the transmission medium.
broadband
High-speed wireless services optimized for data. Sprint Mobile Broadband is the
next evolutionary step for the Sprint Power Vision Network.
CDMA
Code Division Multiple Access—A wideband spread spectrum technique used in
digital cellular, personal communications services, and other wireless networks.
Wide channels (1.25 MHz) are obtained through spread spectrum transmissions,
thus allowing many active users to share the same channel. Each user is assigned
a unique digital code, which differentiates the individual conversations on the
same channel.
dBm
decibels relative to 1 milliwatt
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dormant
The network switches the data connection into dormant mode if there is no traffic
on the connection for some time. When you resume data traffic, the high-speed
data connection becomes active.
The data connection may also go dormant while a GPS fix is being acquired.
ESN
Electronic Serial Number—The unique serial number assigned to the card for
cellular network use. Either the ESN or MEID is on the label on the card, and is also
displayed in the “Device Info & Diagnostics” window (Windows; page 86) or
ExpressCard™
Add-in memory and communications cards for portable computers. ExpressCard is
a trademark of the PCMCIA.
FCC
Federal Communications Commission—The U.S. federal agency that is responsible
for interstate and foreign communications. The FCC regulates commercial and
private radio spectrum management, sets rates for communications services,
determines standards for equipment, and controls broadcast licensing. Consult
firmware
Software stored in ROM or EEPROM memory; essential programs that remain even
when the system is turned off. Firmware is easier to change than hardware but
more permanent than software stored on disk.
fix
GPS location information obtained from the network.
GPS
Global Positioning System—A system that uses a series of 24 geosynchronous
satellites to provide location data.
HEPE
Horizontal Estimated Position Error—Relates to GPS accuracy.
IS
Interim Standard—After receiving industry consensus, the TIA forwards the
standard to ANSI for approval.
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kbps
kilobits per second—Actually 1000, not 1024, as used in computer memory size
measurements of kilobytes.
LAN
Local Area Network
LED
Light Emitting Diode—A semiconductor diode that emits visible or infrared light.
Mbps
Megabits per second
MEID
Mobile Equipment Identifier—The unique second-generation serial number
assigned to the Sprint Mobile Broadband card for cellular network use. Either the
MEID or ESN is on the label on the card, and is also displayed in the “Device Info &
page 114). Compare to ESN.
MHz
megahertz—One million cycles per second
PC Card™
Add-in memory and communications cards for portable computers. PC Card is a
trademark of the PCMCIA.
PCMCIA
Personal Computer Memory Card International Association—The organization that
standardizes ExpressCards and PC Cards.
PCS
Personal Communications Services—A cellular communication infrastructure.
roaming
A wireless subscriber is in an area where service is obtained from a wireless service
provider other than Sprint. This may be subject to roaming charges.
Sprint Location Services may not be available.
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Sprint Connection Manager
Software that allows you to manage the Sprint Mobile Broadband card’s actions
and monitor your connections on a Windows computer.
Sprint Mobile Broadband
High-speed wireless services optimized for data. Sprint Mobile Broadband is the
next evolutionary step for the Sprint Power Vision Network.
Sprint Power Vision
Sprint’s advanced multimedia third generation services available on the network.
See 1xEV-DO.
Sprint Vision
Sprint’s advanced multimedia third generation services available on the network.
See 1X.
system tray
Usually located in the bottom right of the screen (near the clock). When
Sprint Connection Manager is running, it places an icon
in this area, which you
shortcut menu is displayed (page 72):
TIA
Telecommunications Industry Association—A standards-setting trade organization,
whose members provide communications and information technology products,
systems, distribution services, and professional services in the United States and
ToolTip
Text that displays when you position the mouse pointer over an area of the screen
(for example, over an indicator).
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TRU-Install™
A Sierra Wireless feature that installs the necessary software and drivers the first
time you insert the card into your Windows or Mac computer. An installation CD is
not required.
VPN
Virtual Private Network
WAN
Wide Area Network
Watcher Lite
Software that allows you to manage the Sprint Mobile Broadband card’s actions
and monitor your connections on a Mac computer.
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setting up (Windows), 31
Account Spending Limits (ASL), 153
accuracy, GPS (Windows only), 46
activating the device
activation
Index
Symbols
$GPGGA, 96
activation code
Activation Wizard (Windows)
Numerics
1-888-715-4588 (Sprint Customer Service),
1-888-788-4727 (Sprint Customer Service),
1X Only (Network Mode) (Windows), 79
1X, 1xEV-DO
Activation Wizard button, 79
adapter for PC Card slot
included in package, 6
inserting into computer, 27
removing from computer, 28
Advanced Forward Link Trilateration (AFLT)
amount of data transferred (Mac), 108,
amount of data transferred (Windows),
application to automatically launch upon
network connection (Windows), 61
automatically connecting when ready
cannot connect (Windows), 102
connecting (Mac), 112
AFLT (Advanced Forward Link Trilateration)
connecting (Windows), 59
coverage, determining (Mac), 107
coverage, determining (Windows), 53
dormant indicator (Windows), 45
ending a connection (Mac), 113
ending a connection (Windows), 63
aircraft
hazards warning, 148
powering the card off in (Mac), 111
powering the card off in (Windows), 55
alerts (Windows), 85
altitude (Windows only), 47
always on
roaming indicator (Mac), 108
roaming indicator (Windows), 44
transmit/receive indicator (Windows), 45
1xEV-DO Only (Network Mode) (Windows),
Always on top (Windows), 76
Always-on connection (Windows), 60
amount of data transferred
antenna, external, attaching, 12
2000, Windows, 9
A
About Sprint Mobile Broadband, 89
accessibility, 135
account
application, GPS (Windows only)
configuring, 96
definition, 95
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Check for updates once per month
Clear Log (Windows), 85
Close Sprint Connection Manager, 58
Close Sprint Mobile Broadband (Windows),
ASL (Account Spending Limits), 153
assistance
online Help (Windows only), 63
Sprint Web site, 14
authentication, 135
auto-launch Sprint Connection Manager, 43
Auto-launch upon network connection
Automatic (Network Mode) (Windows), 78
Automatic (roaming option) (Windows), 79
automatically connecting to network
close Watcher Lite, 112
compact view (Windows)
GPS Receiver window, 57
Mobile Broadband window, 56
conditions and terms of service, 149
Connect button (Mac)
unavailable, 126
usage, 112
"Connected" message
automatically starting Sprint Connection
Manager, 43
AutoPreview, 98, 124
B
connected icon (Windows), 52
"Connecting" message
behavior when the card is locked
billing, and always on, 91, 123
blasting — hazards warning, 148
business usage (Windows), 84
connecting icon (Windows), 52
connecting to the network (Mac), 112
connecting to the network (Windows)
automatically, 78
manually, 59
connection (Mac)
ending, 113
C
call duration
cannot connect to the network (Windows),
card, powering off
care and maintenance, 6
caution, 138
CDMA
states, 108
connection (Windows)
Always-on, 60
amount of data transferred, 62
application to automatically launch upon
automatically connecting when ready, 78
cannot connect, 102
ending, 63
history, 84
networks, 4
signal strength indicator (Mac), 107
signal strength indicator (Windows), 44
specification, 135
changing the lock code (Windows), 67
channel spacing, 134
charges
Network Mode, 79
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states (GPS Receiver window), 51
states (Mobile Broadband window), 48
states (system tray), 52
Connection History (Windows), 84
Connection Manager
Windows. See Sprint Connection
connection states (Mac), 108
connection states (Windows)
Mobile Broadband window, 48
Consent Agreement (Windows), 81
content, data, 156
Device Info & Diagnostics (Windows), 86
"Device is Locked" message (Mac), 110
"Device Locked" message (Windows), 50
"Device Not Activated" window (Mac), 37
"Device powered off" message (Windows
dimensions, 136
direction, current (Windows only), 47
disclaimer
Sprint Location Services (Windows only),
"Disconnected" message
disconnected icon (Windows), 52
disconnecting
Control Plane, GPS (Windows only), 93
"Could not prepare data services" message
coverage
disk space required (Windows), 9
Display GPS Receiver (Windows only), 81
Display GPS Welcome (Windows only), 81
Display Location & Search Services on the
menu (Windows only), 81
disputing charges, 159
Do not show NMEA Privacy Consent
type, determining (Mac), 107
type, determining (Windows), 53
Create Report (Windows), 88
current direction (Windows only), 47
current speed (Windows only), 46
D
data content, 156
data profile
Mac ("Updating User Profile"), 109
Windows, 34
data provisioning
Do not show Privacy Consent for Location &
Search Services (Windows only), 81
document number, 142
dormant icon (Windows)
Mobile Broadband window, 45
Windows, 34
data transferred, amount of
dropped connection (Windows), 102
E
early termination fee, 151
editing (Windows)
Sprint Connection Manager settings, 74
Sprint Power Vision/Sprint Vision
connection, 77
electrical specifications, 134
electromagnetic emissions warning
Windows, 62
data usage, charges, 157
default connection (Windows), 59
deleting Sprint Connection Manager, 68
deleting Watcher Lite, 116
deposits, 154
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USA (FCC), 138
electronic serial number (ESN)
elevation information (Windows only), 82
EMI warning
fax, 135
FCC
compliance, 138
EMI warning, 138
ID, 138
fees
early termination, 151
government, 159
USA (FCC), 138
emissions, electromagnetic, warning
late, 158
firmware upgrades, 143
fix, last (Windows only), 47
forgot the lock code
USA (FCC), 138
Enable Location Services (Windows only), 81
Enable Network Adapter (NDIS) (Windows),
encryption - required for IOTA (Windows),
frequencies, transmit and receive, 134
frequency stability, 134
Frequently Asked Questions (FAQ)
ending a connection
G
ending NMEA (Windows only), 97
enhanced Local Search (Windows only)
definition, 92
General options in "Settings" window
general terms and conditions of services,
global positioning system (GPS) (Windows
also the FAQ chapter (Windows).
glossary, 169
GO automatically when ready (Windows),
GO button (Windows)
GPS Receiver window, 48
Mobile Broadband window, 59
unavailable, 101
Google Maps (Windows), 81
government fees, 159
obtaining this feature, 92
error messages - viewing (Windows), 85
error, position (HEPE) (Windows only), 46
ESN (Electronic Serial Number)
exiting Sprint Connection Manager, 58
exiting Watcher Lite, 112
expanded view (Windows)
GPS Receiver window, 57
Mobile Broadband window, 56
expanding Sprint Connection Manager, 56
ExpressCard to PC Card adapter
included in package, 6
removing from computer, 28
ExpressCard/34adapter.SeeExpressCardto
GPS (Windows only)
See also Sprint Location Services, and also
Control Plane, 93
definition, 92
external antenna, attaching, 12
F
FAQ (Frequently Asked Questions)
favorites (Windows), 67
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icon in system tray, 52
limitations, 94
where can I use it?, 93
GPS Basic (Windows only), 95
GPS Control Plane (Windows only), 93
GPS Premium (Windows only), 95
GPS Receiver window
compact view, 57
HEPE (Horizontal Estimated Position Error)
hibernation mode (Windows), 98
high encryption (Windows), 10
history, connection (Windows), 84
Horizontal Estimated Position Error (HEPE)
hospital, powering the card off in
I
diagram with callouts, 45
icons (Windows)
GPS Receiver window, 46
Mobile Broadband window, 44
indicators (Windows)
GPS Receiver window, 46
Mobile Broadband window, 44
system tray (Windows), 52
information, system (Windows), 86
initial lock code
"Initializing" message (Windows), 48
inserting the card, 27
installation
installed files (Windows), 88
integrators, information for, 140
interference
text displayed in, 51
GPS status (Windows only)
GPS Testing (Windows only), 82
H
hard drive space required (Windows), 9
hardware requirements
Windows, 9
heading (Windows only), 47
Help
device info and diagnostics (Windows), 86
frequently asked questions (FAQ) (Mac),
frequently asked questions (FAQ)
menu options (Mac), 121
menu options (Windows), 69
online Help (Windows only), 63
Sprint.com, 14
Internet Explorer, auto-launch (Windows),
Internet Over The Air (Windows), 34
invoice, requesting a copy of, 14
IOTA (Internet Over The Air) (Windows)
description, 34
"IOTA Provisioning" window, 34
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"Unable to prepare data services"
changing the lock code, 67
initial lock code, 64
unlocking the card, 66
log (Windows)
K
connection, 84
Keep Connection History (Windows), 76
knowledge base, 14
L
last fix (Windows only), 47
late fees, 158
M
Mac OS X
latitude (Windows only), 46, 82
Launch when Windows starts, 76
LBS (Location-Based Services) (Windows
liability, limitation of, 143
life support equipment — hazards warning,
maintenance, 6
making a connection (Mac)
connecting to the network, 112
making a connection (Windows)
lights (LEDs), 132
amount of data transferred, 62
application to automatically launch upon
automatically, 78
cannot connect, 102
connecting to the network, 59
Network Mode, 79
Mapping and Search Service (Windows
maps, coverage, 14
mechanical specifications, 136
medical equipment — hazards warning,
MEID (Mobile Equipment IDentifier)
memory required (Windows), 9
Menu (Mac)
Menu (Windows)
About Sprint Mobile Broadband, 89
Alert Log, 85
Device Info & Diagnostics, 86
Exit, 63
Location & Search Services, 53
limitations, Sprint Location Services
links, access (Windows), 67
Location & Search Services. See Sprint
Location information (Windows only), 46
Location-Based Services (LBS) (Windows
lock card (Windows)
upon startup, 65
lock code - warning
lock code (Mac)
initial lock code, 114
warning, 115
lock code (Windows)
changing, 67
initial lock code, 64
locked card (Mac)
behavior when the card is locked, 115
initial lock code, 114
unlocking the card, 116
locked card (Windows)
behavior when the card is locked, 65
Settings, 74
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"No device" message (Windows), 48
"No device detected" message (Mac), 108
non-preactivated card
menu options (Mac), 121
menu options (Windows)
Location & Search Services menu, 53
Sprint Connection Manager menu, 69
messages - viewing (Windows), 85
messaging, text (SMS), 135
Microsoft VPN (PPTP) Connection
non-preferred roaming area (Windows), 44
"Not activated" message (Mac), 37, 109
notices
regulatory, 138
safety, 147
number of satellites (Windows only), 82
minimizing Sprint Connection Manager
immediately, 58
O
on top, always (Windows), 76
online Help (Windows only), 63
Open Internet Connect menu option, 121
optimizing performance, 98, 124
minimum separation distance, 139
minus sign (-) in Sprint Connection
Mobile Broadband window
diagram with callouts, 44
Mobile Equipment IDentifier (MEID)
Mobile System ID (MSID)
P
package contents, 6
PC Card adapter
included in package, 6
inserting into computer, 27
removing from computer, 28
PC Card slot, using the ExpressCard in, 9
PCMCIA (PC Card) slot, using the
Windows, 33
MS-Based position location technology
MSID (Mobile System ID)
Windows, 33
N
personal usage (Windows), 84
phone number
NDIS (Windows)
Enable Network Adapter (NDIS), 78
network
transferring, 155
Network Mode (Windows), 78
NMEA (Windows only)
configuring the port, 97
Windows (during Activation Wizard), 33
planes
hazards warning, 148
powering the card off in (Mac), 111
powering the card off in (Windows), 55
Play sound effects (Windows), 76
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plus sign (+) in Sprint Connection Manager,
Receiver, GPS (Windows)
compact view, 57
diagram with callouts, 45
show/hide, 81
text displayed in, 51
records of connection history (Windows), 84
regulatory
notices, 138
Relock modem when program exits
removing
hardware (Mac), 29
hardware (Windows), 28
software (Mac), 116
software (Windows), 68
report lost or stolen device, 161
report of system information (Windows), 88
requirements, system
port configuration (Windows), 86
porting/transferring phone numbers, 155
position location (Windows only), 135
See also Sprint Location Services, and also
power LED, 132
Power Vision, Sprint (1xEV-DO). See 1X,
power, transmitter, 134
powering the card on and off
PPTP - Microsoft VPN (PPTP) Connection
preactivated card
Preview Pane, 98, 124
privacy (Windows)
Consent Agreement (Sprint Location
GPS not available, 93
icon (GPS Receiver window), 46
privacy, terms, 160
PRL (Preferred Roaming List), 135
problems
products, Sprint (Windows), 67
profile - data
Mac ("Updating User Profile"), 109
properties of connection, changing
pro-rating charges, 157
provisioning
resolution of disputes, 163
restrictions on using services, 154
returning deposits, 154
RF (radio frequency) specifications, 134
Roam Mode (Windows), 79
Roam Only (roaming option) (Windows), 79
roaming
display warning message (Windows), 60
PRL (Preferred Roaming List), 135
settings (Windows), 79
RSSI (signal strength)
Windows, 44, 86
Running Diagnostics (Windows), 86
"Provisioning failed" message (Mac), 37
S
Safety and Hazards, 148
satellites (Windows only)
number of, 46, 82
status, 46
Q
R
radio frequency (RF) specifications, 134
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Search Services (Windows only). See Sprint
software (Mac)
"Searching for service" message
installing, 21
lock card immediately, 115
removing, 116
uninstalling, 116
unlocking the card, 116
user lock, 114
software (Windows)
installing, 17
lock card immediately, 65
lock card upon startup, 65
minimizing, 58
minimizing on startup, 76
removing, 68
restore minimized, 58
uninstalling, 68
unlocking the card, 66
security (Mac)
overview of user lock, 114
behavior when the card is locked, 115
lock card immediately, 115
unlocking the card, 116
security (Windows)
overview of user lock, 64
behavior when the card is locked, 65
changing the lock code, 67
high encryption - required for IOTA, 10
IOTA - high encryption requirement, 10
lock card immediately, 65
lock card upon startup, 65
unlocking the card, 66
separation distance, minimum, 139
service
coverage, determining (Mac), 107
coverage, determining (Windows), 53
restrictions on using, 154
roaming indicator (Mac), 108
roaming indicator (Windows), 44
"Searching for service" message (Mac),
upgrading Windows, 104
user lock, 64
version information, 89
Software Updates (Windows), 88
specifications
"Searching for service" message
services, Sprint (Windows), 67
"Settings" window (Windows)
radio frequency and electrical, 134
speed, current (Sprint Location Services)
Sprint (roaming option) (Windows), 79
Sprint Connection Manager
1X or 1xEV-DO connection (Network
amount of data transferred, 62
application to automatically launch upon
network connection, 61
automatically connecting when ready, 78
cannot connect, 102
General, 75
Sprint Location Services, 80
shortcut menu (Windows), 72
show Welcome screens (Windows), 78
Sierra Wireless warranty, 150
signal strength
diagnostic tests (Windows), 86
indicator (Windows), 44
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configuring, 74
expanding Sprint Connection Manager,
GPS Receiver window, 45
icon in system tray, 52
frequently asked questions (FAQ), 90
GPS Receiver window, 45
icons (system tray), 52
Location & Search Services menu, 53
Privacy, 93
settings, 80
subscription, 94
text in GPS Receiver window, 51
using, 53
Sprint Mobile Broadband card
inserting, 27
phone number (Windows), 64
removing (Mac), 29
removing (Windows), 28
Sprint network
1X or 1xEV-DO connection (Network
always on connection (Windows), 78
amount of data transferred (Mac), 108,
amount of data transferred (Windows),
application to automatically launch upon
network connection (Windows), 61
automatically connecting when ready
availability status (Windows), 86
connecting (Mac), 112
connecting (Windows), 59
coverage, determining (Mac), 107
coverage, determining (Windows), 53
coverage, disclaimer, 155
frequently asked questions (FAQ) (Mac),
minimizing on startup, 76
Mobile Broadband windowr, 44
removing, 68
Sprint Location Services, 53
starting automatically, 43
system tray menu, 72
updating, 88
upgrading Windows, 104
version information, 89
Sprint Connection Manager settings
1X or 1xEV-DO connection (Network
changing, 74
Sprint Location Services, 80
Sprint Connection Manager stopped
working after I’ve upgraded to a different
Sprint Location Services (Windows only)
See also GPS, and also the FAQ chapter
definition of LBS (Location-Based
disclaimer, 160
display Location & Search Services on the
frequently asked questions, 92
frequently asked questions (FAQ)
LED (coverage detected), 132
signal strength indicator (Mac), 107
Sprint Location Services (Windows only),
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Sprint products and services (Windows), 67
Sprint roaming (Windows), 79
Sprint Vision
1X or 1xEV-DO connection (Network
Always show Welcome screens
amount of data transferred (Mac), 108,
amount of data transferred (Windows),
application to automatically launch upon
network connection (Windows), 61
automatically connecting when ready
cannot connect (Windows), 102
connecting (Mac), 112
connecting (Windows), 59
coverage, determining (Mac), 107
coverage, determining (Windows), 53
disconnecting (Windows), 63
ending a connection (Mac), 113
ending a connection (Windows), 63
Network Mode (Windows), 79
settings (Windows), 77
Sprint Web site, 14
Sprint, contacting, 14
sprint.com, 14
Start in system tray (Windows), 76
starting a connection (Mac), 112
starting a connection (Windows)
application to automatically launch upon
network connection, 61
automatically connecting when ready, 78
immediately, 59
specify 1X or 1xEV-DO connection
starting NMEA (Windows only), 97
starting Sprint Connection Manager
automatically, 43
Mobile Broadband window, 48
Stop button (Windows)
GPS Receiver window, 48
Mobile Broadband window, 63
storage temperature, 136
subscription, GPS (Windows only), 94
surcharges, 159
System Parameters (Windows), 88
system requirements
system tray (Windows)
shortcut menu, 72
T
taskbar icon (Windows)
shortcut menu, 58
taxes, 159
technical specifications, 131
telephone number of card
temperature (operating, and storage), 136
Terms and Conditions, 149
text messaging (SMS), 135
transferred data, amount of
manually, 42
transmit frequencies, 134
transmit/receive icon (Windows), 44, 45
transmitter power, 134
starting Watcher Lite, 107
status of connection (Mac), 108
status of connection (Windows)
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troubleshooting (Mac)
URLs - favorites (Windows), 67
USB port (Windows), 86
user lock (Mac)
unlocking the card, 116
user lock (Windows)
changing the lock code, 67
unlocking the card, 66
User Lock Change button (Windows), 79
User Plane, GPS (Windows only), 93
common causes of problems, 126
Connect button is unavailable, 126
frequently asked questions (FAQ), 122
"Searching for service" message, 127
troubleshooting (Windows)
common causes of problems, 100
cannot connect, 102
"Could not prepare data services"
frequently asked questions (FAQ), 90
GO button is unavailable, 101
run diagnostic tests, 86
"Searching for service" message, 101
Sprint Connection Manager stopped
working after Windows upgrade, 104
Sprint Location Services, 102
"Unable to prepare data services"
Troubleshooting wizard (Windows), 14
2000, Windows, 9
V
"Validating" message (Windows), 51
vehicle, operating
hazards warning, 148
version information
Mac ("About Sprint Device" window), 114
version of this document, 142
vibration, 136
views of Sprint Connection Manager, 56
Vista, Windows, 9
voice support, 135
voltage, 134
type of coverage, determining
VPN (Mac)
accessing your corporate network
through a VPN, 124
VPN (Windows)
accessing your corporate network
through a VPN, 97
specifying a VPN program to
automatically launch upon network
connection, 61
U
uninstalling Sprint Connection Manager, 68
unlocking the card (Mac)
initial lock code, 114
unlocking the card (Windows)
initial lock code, 64
W
Update Data Profile (Windows), 34
updates, checking for latest, 143
updating the software (Windows), 88
"Updating User Profile…" message
warning
electromagnetic emissions (EMI) —
electromagnetic emissions (EMI) — USA
lock code, regarding (Windows), 65
roaming, display message (Windows), 60
warranties, disclaimer of, 161
upgrading Windows, 104
URL to automatically launch upon network
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Warranty and Terms and Conditions, 149
Watcher Lite
amount of data transferred, 113
closing, 112
diagram with callouts, 107
frequently asked questions (FAQ), 122
installing, 21
security features, 114
uninstalling, 116
weak signal
Windows, 101
Web site - Sprint.com, 14
Web site (Windows)
automatically launch upon network
connection, 61
favorites, 67
Welcome screen, always show (Windows),
Windows
auto-launch Sprint Connection Manager,
Wireless Local Number Portability (WLNP)
Windows, 33
wizard (Mac) - Activation Assistant, 36, 37
wizard (Windows)
WLNP (Wireless Local Number Portability)
Windows, 33
www.sprint.com, 14
X
Y
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