IMPORTANT FOR FUTURE REFERENCE
Please complete this information and retain this
manual for the life of the equipment:
Model #: ___________________________
Serial #: ___________________________
Date Purchased: ____________________
OWNER’S MANUAL
Heavy Duty Counterline
Open Top Models
Griddle Models
Charbroiler Models
HDG-24
HDG-36
HDG-48
HDG-60
HDG-72
HDG-24-M
HDG-36-M
HDG-48-M
HDG-60-M
HDG-72-M
HDC-24
HDC-36
HDC-48
HDCL-24
HDCL-36
HDCL-48
HDO-12
HDO-24
HDO-36
HDO-24SU
HDO-36SU
HDG-36-RE
HDG-48-RE
HDG-60-RE
HDG-72-RE
! WARNING
Improper installation, adjustment, alteration, service or maintenance can cause property damage,
injury or death. Read the installation, operating and maintenance instructions thoroughly before
installing or servicing this equipment.
1100 Old Honeycutt Road, Fuquay-Varina, NC 27526
HEAVY DUTY COUNTERLINE
MANUAL 1182845 REV 8
$21.00
MANUAL SECTION HD
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TABLE OF CONTENTS
Congratulations! You have purchased one of the finest pieces of commercial cooking equipment on the
market.
You will find that your new equipment, like all Southbend equipment, has been designed and manufactured
to meet the toughest standards in the industry. Each piece of Southbend equipment is carefully engineered
and designs are verified through laboratory tests and field installations. With proper care and field
maintenance, you will experience years of reliable, trouble-free operation. For best results, read this
manual carefully.
RETAIN THIS MANUAL FOR FUTURE REFERENCE.
Table of Contents
Specifications .........................................................................................................................4
Installation ..............................................................................................................................9
Operation..............................................................................................................................21
Cleaning ...............................................................................................................................26
Adjustments..........................................................................................................................28
Troubleshooting....................................................................................................................32
Parts .....................................................................................................................................33
Read these instructions carefully before attempting installation. Installation and initial startup should be
performed by a qualified installer. Unless the installation instructions for this product are followed by a
qualified service technician (a person experienced in and knowledgeable with the installation of commercial
gas an/or electric cooking equipment) then the terms and conditions on the Manufacturer’s Limited
Warranty will be rendered void and no warranty of any kind shall apply.
In the event you have questions concerning the installation, use, care, or service of the product, write to:
Southbend
1100 Old Honeycutt Road
Fuquay-Varina, North Carolina 27526 USA
The serial plate is located on the interior side of the valve panel, as shown below:
Figure 1
Griddle Models
Charbroiler Models
Open Top Models
Serial plate of each model is located on the interior side the valve panel.
OWNER’S MANUAL 1182845 REV 8
PAGE 3
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SPECIFICATIONS
HEAVY DUTY COUNTERLINE
SPECIFICATIONS
NOTICE
Installation must comply with National Fuel Gas Code, ANSI Z223.1, Natural Gas Installation Code,
CAN/CGA-B149.1, or the Propane Installation Code, CAN/CGA-B149.2, as applicable.
Local codes regarding installation vary greatly from one area to another. The National Fire Protection
Association, Inc. states in its NFPA 96 latest edition that local codes are the “authority having
jurisdiction” when it comes to installation requirements for equipment. Therefore, installations should
comply with all local codes.
Southbend reserves the right to change specifications and product design without notice. Such
revisions do not entitle the buyer to corresponding changes, additions, or replacements for previously
purchased equipment.
This product is intended for commercial use only, not for household use.
GAS SUPPLY
The serial plate is located on the interior side of the valve panel (see Figure 1 on page 3). It indicates the
type of gas the unit is equipped to burn. All Southbend equipment is adjusted at the factory. Check type of
gas on serial plate.
These models are design-certified for operation on natural or propane gases. The unit is shipped
configured for the type of gas specified by the purchaser. A kit for conversion to a different type of gas may
be purchased from Southbend (see page 30 for conversion instructions).
This appliance should be connected ONLY to the type of gas for which it is configured.
An adequate gas supply is imperative. Undersized or low pressure lines will restrict the volume of gas
required for satisfactory performance. Fluctuations of more than 25% on natural gas or 10% on propane
gas will create problems and affect burner operating characteristics. A 1/8" pressure tap is located on the
manifold to measure the manifold pressure.
An adequate gas supply line to the unit should be no smaller than the inside diameter of the pipe from the
unit to which it is connected.
Purge the supply line to clean out dust, dirt, or other foreign matter before connecting the line to the unit.
All pipe joints and connections must be tested thoroughly for gas leaks. Use only soapy water for testing on
all gases. NEVER use an open flame to check for gas leaks. All connections must be checked for leaks
after the unit has been put into operation. Test pressure should not exceed 14" W.C.
!
CAUTION
THIS APPLIANCE AND ITS INDIVIDUAL SHUTOFF VALVE MUST BE DISCONNECTED FROM
THE GAS SUPPLY PIPING SYSTEM DURING ANY PRESSURE TESTING OF THAT SYSTEM AT
TEST PRESSURES IN EXCESS OF 1/2 PSIG (3.45 kPa).
THIS APPLIANCE MUST BE ISOLATED FROM THE GAS SUPPLY PIPING SYSTEM BY CLOSING
ITS INDIVIDUAL MANUAL SHUTOFF VALVE DURING ANY PRESSURE TESTING OF THE GAS
SUPPLY PIPING SYSTEM AT TEST PRESSURES EQUAL TO OR LESS THAN 1/2 PSIG (3.45
kPa).
PAGE 4
OWNER’S MANUAL 1182845 REV 8
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HEAVY DUTY COUNTERLINE
SPECIFICATIONS
CLEARANCES
! WARNING
There must be adequate clearance between units and adjacent construction. Clearance must also be
provided for servicing and for operation. Measure back clearance from rear of 2" stand-off brackets.
Minimum Clearances from COMBUSTABLE construction:
Griddle Models
Open Top Models
Sides
Back
12"
8"
10"
7"
Minimum Clearances from NON-COMBUSTABLE construction:
Griddle Models
Charbroiler Models
Open Top Models
Sides
Back
0"
0"
0"
0"
0"
0"
VENTILATION
! WARNING
Improper ventilation can result in personal injury or death. Ventilation which fails to properly remove
flue products can cause headaches, drowsiness, nausea, or could result in death.
All units must be installed in such a manner that the flow of combustion and ventilation air are not
obstructed. Provisions for adequate air supply must be provided. Do not obstruct the front of the unit
at the top by the control panel as combustion air enters through these areas.
NOTICE
Proper ventilation is the owner’s responsibility. Any problem due to improper ventilation will not be
covered by the warranty.
Air for combustion enters the rear of the appliance. An exhaust flue runs along the top rear edge of griddle
and charbroiler models.
Southbend recommends that a ventilation canopy extend 6" past the edges of the appliance and be located
6'6" above the floor.
If a wall exhaust fan is installed in the wall behind the appliance, it should be at least two feet above the top
of the appliance.
To avoid a negative pressure condition, return air must be brought into the room to replenish the air being
removed by the ventilation exhaust fan. RETURN-AIR FANS MUST NOT BLOW DOWN ONTO THE
APPLIANCE.
Ventilation filters should be installed at an angle of 45° or more from the horizontal. This prevents dripping
grease and facilitates collecting the run-off grease in a drip pan, usually installed with a filter.
Be sure to inspect and clean the ventilation system according to the ventilation equipment manufacturer’s
instructions.
In case of unsatisfactory performance on any appliance, check the appliance with the ventilation exhaust
fan in the “OFF” position. Do this only long enough to check equipment performance. Then turn the fan
back on and let it run to remove any exhaust that may have accumulated during the test.
OWNER’S MANUAL 1182845 REV 8
PAGE 5
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SPECIFICATIONS
HEAVY DUTY COUNTERLINE
Figure 2
DIMENSIONS OF GRIDDLE MODELS
Width (see table below)
11.0"
5.4"
2.8"
Front View
1.5"
31.5"
16.0"
24.0"
15.1"
10.0"
30.0"
2.0"
29.4"
Side View of Front-Trough Models
Top View of Front-Trough Models
3"
16.0"
24.0"
29.4"
Side View of Rear-Trough Models
2.625"
Top View of Rear-Trough Models
Model
Width
24"
Number and Size of Burners
2 @ 30,000
Total BTU
60,000
HDG-24 & HDG-24-M
HDG-36, HDG-36-RE, & HDG-36-M
HDG-48, HDG-48-RE, & HDG-48-M
HDG-60, HDG-60-RE, & HDG-60-M
HDG-72, HDG-72-RE, & HDG-72-M
36"
3 @ 30,000
90,000
48"
4 @ 30,000
120,000
150,000
180,000
60"
5 @ 30,000
72"
6 @ 30,000
PAGE 6
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SPECIFICATIONS
CONSTRUCTION OF GRIDDLE MODELS
The front, sides, and 5" riser are all stainless steel. The rear and bottom panels are aluminized steel. The
reinforced double-wall sides are fully insulated.
The griddle surface is high-carbon, 1" thick, polished steel plated with trivalent chromium. The chrome plate
has an emissivity rating of approximately 0.08.
Each foot of griddle plate is heated by a U-shaped burner controlled by a thermostatic gas valve for
independent temperature control. Each pilot is equipped with a flame failure safety device.
The base of 60" and 72" griddles consist of two burner compartments spanned by one griddle surface with
one grease duct and one grease drawer.
Figure 3
DIMENSIONS OF CHARBROILER MODELS
1.5"
21.5"
30.0"
Top View
Width (see table below)
31.5"
16.0"
15.1"
11.0"
10.0"
2.0"
5.3"
2.8"
29.4"
Front View
Side View
Model
Width
24"
Number and Size of Burners
Total BTU
80,000
HDC-24 & HDCL-24
4 @ 20,000
6 @ 20,000
8 @ 20,000
HDC-36 & HDCL-36
HDC-48 & HDCL-48
36"
120,000
160,000
48"
OWNER’S MANUAL 1182845 REV 8
PAGE 7
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SPECIFICATIONS
HEAVY DUTY COUNTERLINE
CONSTRUCTION OF CHARBROILER MODELS
The front, top-rail sides, and 5" riser are all stainless steel. The rear and bottom panels are aluminized
steel. The reinforced double-wall sides are fully insulated.
Each 6" section has a gas valve for independent control of flame. Each burner is covered by a stainless
steel radiant or by a layer of ceramic briquettes.
The heavy cast iron grids have wide-branding (1/4") on one side and narrow branding (1/8" with grease
channel) on the other side. The tilt of each grid can be adjusted. Chrome-plated grids can be ordered for
cooking fish.
Figure 4
DIMENSIONS OF OPEN TOP MODELS
3.9"
2.0"
24.4"
Top View
Width (see table below)
15.3"
9.0"
2.8"
11.0"
6.3"
Front View
Model
Side View
Width
12.25"
24.5"
Number and Size of Burners
2 @ 26,000
Total BTU
52,000
HDO-12
HDO-24 & HDO-24SU
4 @ 26,000
104,000
156,000
HDO-36 & HDO-36SU 36.625"
6 @ 26,000
CONSTRUCTION OF OPEN TOP MODELS
The front, top-rail sides, and 5" riser are all stainless steel. The rear and bottom panels are aluminized
steel. The reinforced double-wall sides are fully insulated.
Each burner has its own gas valve, and is covered by a heavy cast iron grate.
Step-up models have elevated rear burners.
PAGE 8
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HEAVY DUTY COUNTERLINE
INSTALLATION
INSTALLATION
NOTICE
Installation must comply with National Fuel Gas Code, ANSI Z223.1, Natural Gas Installation Code,
CAN/CGA-B149.1, or the Propane Installation Code, CAN/CGA-B149.2, as applicable.
These installation procedures must be followed by qualified personnel or warranty will be void.
Local codes regarding installation vary greatly from one area to another. The National Fire Protection
Association, Inc. states in its NFPA 96 latest edition that local codes are the “authority having
jurisdiction” when it comes to installation requirements for equipment. Therefore, installations should
comply with all local codes.
Step 1: Unpack
IMMEDIATELY INSPECT FOR SHIPPING DAMAGE
All containers should be examined for damage before and during unloading. The freight carrier has
assumed responsibility for its safe transit and delivery. If damaged equipment is received, either
apparent or concealed, a claim must be made with the delivering carrier.
Apparent damage or loss must be noted on the freight bill at the time of delivery. The freight bill must
then be signed by the carrier representative (Driver). If the bill is not signed, the carrier may refuse
the claim. The carrier can supply the necessary forms.
A request for inspection must be made to the carrier within 15 days if there is concealed damage or
loss that is not apparent until after the equipment is uncrated. The carrier should arrange an
inspection. Be certain to hold all contents plus all packing material.
1. Uncrate carefully. Report any hidden damage to the freight carrier IMMEDIATELY.
2. Do not remove any tags or labels until unit is installed and working properly.
Step 2: Attach Countertop Legs, Mount on Counter, or Mount on Stand
The appliance can be mounted in several ways:
To mount it on short, countertop legs, go to Step 2a on page 10.
To mount it directly on a countertop, go to Step 2b on page 11.
To mount it on an insulated base on a countertop, go to Step 2c on page 12.
To mount it on a stand that rests on the floor, go either to Step 2d on page 13 (for 24", 36", and 48"
models) or to Step 2e on page 15 (for 60" and 72" griddle models).
OWNER’S MANUAL 1182845 REV 8
PAGE 9
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INSTALLATION
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Step 2a: Installation on Countertop Legs
To install the appliance using countertop legs, do the following:
1. Locate the box of four legs shipped with the appliance (if countertop legs were ordered).
2. Raise the appliance about 6" so that the legs can be screwed into the bottom near the corners. Lift the
appliance only from the ends, never from the middle! Support the lifted appliance so that it will not fall
while you are attaching the legs.
3. Screw the four legs into the threaded holes located on the bottom of the appliance near each corner
(as shown in Figure 5 below).
4. Gently lower the appliance onto the counter. Level the appliance surface by screwing one or more of
the legs in or out.
5. Go on to Step 4 on page 18.
Figure 5
PAGE 10
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HEAVY DUTY COUNTERLINE
INSTALLATION
Step 2b: Installation Directly on a Non-Combustible Countertop Surface
The appliance may be installed directly onto a flat NON-COMBUSTIBLE surface, as follows:
1. Place the appliance in the position that it will be used. Lift the appliance only from the ends, never from
the middle!
2. Connect the gas supply (see Step 4 on page 18), then return to this procedure.
3. Check that the appliance is in the position you want it to be in.
4. Seal the appliance to the countertop using G.E. or Dow Corning RTV, or the equivalent (as shown in
Figure 6 below). Consult local codes for exact requirements. A small bead of RTV around all four
bottom edges should be adequate. Open the front door to seal along the front edge of the frame.
5. Go on to Step 5 on page 19.
Figure 6
OWNER’S MANUAL 1182845 REV 8
PAGE 11
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INSTALLATION
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Step 2c: Installation on Insulated Base
The appliance may be installed onto a flat NON-COMBUSTIBLE (but heat sensitive) surface using the
optional insulated base, as follows:
1. Attach the side pieces of the insulated base (items “A” in Figure 7 below) to the front piece (item “B”)
using the four sheet metal screws provided.
2. Position the insulated base on the surface where you want the appliance to be located.
3. Position the appliance on top of the insulated base. Lift the appliance only from the ends, never from
the middle!
4. Go on to Step 4 on page 18.
Figure 7
A
B
PAGE 12
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INSTALLATION
Step 2d: Installation on Floor Stand (24", 36", and 48" Models)
The 24", 36", and 48" appliances may be installed on top of an optional floor stand (for 60" and 72"
griddles, go to Step 2e on page 15). The floor stand is shipped in a separate crate and must be assembled,
as follows:
1. Position the bottom-brace pieces on a flat surface, as shown in Figure 8 below. There are two bottom-
side braces (items “A”), a bottom-front brace (item “B”), and an identical bottom-rear brace (item “B”).
2. Position a corner brace (item “C”) in each corner, matching the pre-punched holes on the lower inside
flange of the bottom braces.
3. Position a leg bracket (item “D”) into each corner. Be sure that the bracket flanges are engaged into the
open hem of the bottom braces.
4. Use the sixteen 1/2"-long hex head bolts (items “E”), lock washers (items “F”), and acorn nuts (items
“G”) to bolt the corner braces to the bottom braces. Only hand-tighten for now.
5. Check that the leg brackets are in the proper position, and that the outside corners are square.
Figure 8
A
E
C
F
G
D
B
C
D
A
6. Use the eight 1-1/2" hex bolts (items “H” in Figure 9) to attach the two left-legs (items “I”) and the two
right-legs (items “J”). “Left” and “right” are as seen from the front or rear of the stand. Be sure that the
small threaded-insert near the top of each leg faces either the front or the rear of the stand, not a side.
Insert the bolts through the leg brackets and into the legs. Only hand-tighten the bolts for now.
OWNER’S MANUAL 1182845 REV 8
PAGE 13
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INSTALLATION
HEAVY DUTY COUNTERLINE
Figure 9
J
K
I
I
H
J
L
N
O
L
M
7. Check the partially assembled stand to make sure that the legs are straight and that all corners are
square. Now tighten all bolts, but do not over tighten.
8. If legs with casters were ordered, lift the stand and screw the caster assemblies into the bottom of the
legs. The two casters with wheel-locks go on the front legs. After the stand is assembled, be sure to
connect the required restraint to protect the flexible gas connection (see Step 3 on page 17).
9. If the optional shelf was ordered (item “K”), position it on top of the bottom braces. The down-flange
edge of the shelf should be on the front side of the stand. The shelf simply rests on the bottom braces
(it is not bolted or screwed to the braces).
10. Position the front and rear top supports (items “L”) over the legs. The pre-drilled holes should face the
outside of the stand to line up with the threaded-insert holes near the top of the legs. Use the four 5/8"
hex-head bolts (items “M”) to secure the top supports to the legs.
11. Attach the angle support brackets (item “N”, shipped with the appliance) to the bottom of the of the
appliance using #10x1/2" sheet metal screws (item “O”, also shipped with the appliance).
12. Place the appliance on top of the stand, making sure that the angle brackets that you just installed on
the bottom of the appliance are inserted into the front and rear top supports. No additional bolts or
screws are required. Lift the appliance only at the ends, never in the middle!
13. Go on to Step 4 on page 18.
PAGE 14
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INSTALLATION
Step 2e: Installation on Floor Stand (60" and 72" Models)
A 60" or 72" griddle may be installed on top of an optional floor stand (for 24", 36", and 48" griddles, go to
Step 2d on page 13). The floor stand is shipped in a separate crate and must be assembled, as follows:
1. Position the bottom-brace pieces on a flat surface, as shown in Figure 10 below. There are four
bottom-side braces (items “A”), and four front/rear bottom-braces (items “B”).
2. Position a corner brace (item “C”) in each interior corner, matching the pre-punched holes on the lower
inside flange of the bottom braces.
3. Position the six leg brackets (item “D”); one in each corner of the stand, one front-center, and one rear-
center, as shown in Figure 10. Be sure that the bracket flanges are engaged into the open hem of the
bottom braces.
4. Use the thirty-two 1/2"-long hex head bolts (items “E”), lock washers (items “F”), and acorn nuts (items
“G”) to bolt the corner braces to the bottom braces. Only hand-tighten for now.
5. Check that the leg brackets are in the proper position, and that the outside corners are square.
Figure 10
A
E
B
C
C
D
D
C
E
A
B
F
A
G
C
B
C
D
D
C
A
B
6. Use the twelve 1-1/2" hex bolts (items “H” in Figure 11) to attach the two left-legs (items “I”), the two
right-legs (items “J”), and the two center-legs (items “P”). “Left” and “right” are as seen from the front or
rear of the stand. Be sure that the small threaded-insert near the top of each leg faces either the front
or the rear of the stand, not a side. Insert the bolts through the leg brackets and into the legs. Only
hand-tighten the bolts for now.
OWNER’S MANUAL 1182845 REV 8
PAGE 15
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INSTALLATION
Figure 11
HEAVY DUTY COUNTERLINE
J
K
P
K
I
I
H
H
P
J
L
L
N
O
M
7. Check the partially assembled stand to make sure that the legs are straight and that all corners are
square. Now tighten all bolts, but do not over tighten.
8. If legs with casters were ordered, lift the stand and screw the caster assemblies into the bottom of the
legs. The two casters with wheel-locks go on the front corner legs. After the stand is assembled,
connect the required restraint to protect the flexible gas connection (see Step 3 on page 17).
9. If the optional shelves were ordered (items “K”), position them on top of the bottom braces. The down-
flange edge of each shelf should be on the front side of the stand. The shelves simply rest on the
bottom braces (they are not bolted or screwed to the braces).
10. Position the front and rear top supports (items “L”) over the legs. The pre-drilled holes should face the
outside of the stand to line up with the threaded-insert holes near the top of the legs. Use the six 5/8"
hex-head bolts (items “M”) to secure the top supports to the legs.
11. Attach the angle support brackets (item “N”, shipped with the griddle) to the bottom of the of the griddle
using #10x1/2" sheet metal screws (item “O”, also shipped with the griddle).
12. Place the griddle on top of the stand, making sure that the angle brackets that you just installed on the
bottom of the griddle are inserted into the front and rear top supports. No additional bolts or screws are
required. Lift the griddle only at the ends, never in the middle!
13. Go on to Step 4 on page 18.
PAGE 16
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HEAVY DUTY COUNTERLINE
INSTALLATION
Step 3: Attach Restraint for Appliances Mounted on Casters
NOTICE
For an appliance equipped with casters, (1) the installation shall be made with a connector that
complies with the Standard for Connectors for Movable Gas Appliances, ANSI Z21.69 or Connectors
for Moveable Gas Appliances, CAN/CGA-6.16, and a quick-disconnect device that complies with the
Standard for Quick-Disconnect Devices for Use With Gas Fuel, ANSI Z21.41, or Quick Disconnect
Devices for Use with Gas Fuel, CAN1-6.9, (2) adequate means must be provided to limit the
movement of the appliance without depending on the connector and the quick-disconnect device or
its associated piping to limit the appliance movement and (3) the restraining means should be
attached to a frame member on the back of the unit.
! WARNING
To avoid accidental gas disconnection and potential explosion:
If disconnection of this restraint is necessary to move the appliance for cleaning, etc., reconnect it
when the appliance is moved to its originally installed position.
Appliances mounted on a stand with casters or other movable surface must be equipped with a restraining
means to prevent accidental stress on the flexible gas connection.
1. Secure the restraining-device bracket (item “B” in the following illustration) to a wall stud located as
close as possible to the appliance connector inlet and outlet connections. Use four #12 screws (items
“C”) and plastic anchors (items “A”) if necessary.
Figure 12
A
D
E
F
H
C
B
G
I
Note: Kit can be purchased from Southbend (part number 1176867).
OWNER’S MANUAL 1182845 REV 8
PAGE 17
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INSTALLATION
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2. Install eye-bolt (item “F”) to a frame member on the rear of the appliance. After checking carefully
behind the frame member for adequate clearance, drill a 1/4" hole through the frame member.
3. Thread hex nut (item “G”) and slide the washer (item “H”) onto the eye-bolt. Insert the eye-bolt through
the 1/4" drilled hole and secure with a washer (item “H”) and nylon lock nut (item “I”).
4. Using the spring-loaded snap hooks, attach the restraining device to the bracket and the eye-bolt.
5. Using the cable clamp (item “D”), adjust the restraining device extended length to prevent over-bending
or kinking of the appliance connector.
Note: For units not equipped with flame safety devices, be sure all valves are turned off prior to
disconnecting. After reconnecting, be sure all valves are turned off and all pilots are lit.
Step 4: Connect Gas Supply
The serial plate is located interior side of the control panel (see Figure 1 on page 3). It indicates the type of
gas the appliance is equipped to burn. All Southbend equipment is adjusted at the factory. Check type of
gas on serial plate. This appliance should be connected ONLY to the type of gas for which it is equipped.
If the appliance is being installed at over 2,000 feet altitude and that information was not specified when
ordered, contact the appropriate authorized Southbend Service Representative or the Southbend Service
Department. Failure to install with proper orifice sizing will result in poor performance and may void the
warranty.
These models are design-certified for operation on natural or propane gases. For natural gas, the
convertible regulator shipped with the appliance is set to deliver a 4" W.C. pressure to the manifold. For
propane gas, it is set to deliver 10" W.C.
An adequate gas supply is imperative. Undersized or low pressure lines will restrict the volume of gas
required for satisfactory performance. Fluctuations of more than 25% on natural gas or 10% on propane
gas will create problems and affect burner operating characteristics. A 1/8" pressure tap is located on the
manifold to measure pressure.
Purge the supply line to clean out dust, dirt, or other foreign matter before connecting the line to the
appliance.
Use pipe joint compound that is suitable for use with LP gas on all threaded connections.
! CAUTION
ALL PIPE JOINTS AND CONNECTIONS MUST BE TESTED THOROUGHLY FOR GAS LEAKS.
USE ONLY SOAPY WATER FOR TESTING ON ALL GASES. NEVER USE AN OPEN FLAME TO
CHECK FOR GAS LEAKS. ALL CONNECTIONS MUST BE CHECKED FOR LEAKS AFTER THE
APPLIANCE HAS BEEN PUT INTO OPERATION. TEST PRESSURE SHOULD NOT EXCEED 14"
W.C.
To connect the gas supply, do the following:
1. Check that the gas supply to the piping that will be connected to the appliance is shut off.
2. Check that the manual shut-off valve inside the front panel door of the appliance is closed (60" and 72"
models have two shut-off valves).
3. Check that all control knobs on the appliance are turned “OFF.”
4. Attach the pressure regulator shipped with the appliance to the 3/4" NPT gas inlet connector located on
the rear of the appliance (see Figure 13 below). Be sure that the regulator is connected so that the gas
flow is in the same direction as the arrow on the bottom of the regulator.
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HEAVY DUTY COUNTERLINE
INSTALLATION
5. Connect the vent line from the pressure regulator to the outdoors in accordance with local codes or, in
the absence of local codes, with the National Fuel Gas Code, ANSI Z223.1, Natural Gas Installation
Code, CAN/CGA-B149.1, or the Propane Installation Code, CAN/CGA-B149.2, as applicable.
6. Connect the gas inlet of the pressure regulator to the building’s supply system. No segment of the gas
supply connection to the appliance should be smaller than 3/4" NPT. Standard pipe fittings are
required.
7. Turn on gas supply.
8. Check for leaks using soapy water.
Figure 13
Vent tube included on griddles
built after June 19,2006.
Step 5: Final Positioning, Clearance Check, and Ventilation Check
1. Position the appliance where it will be operated.
2. Check that the appliance surface is level. The length of each leg is adjustable by screwing the bottom
portion of the leg in or out. The appliance must be level for proper operation!
3. Check for adequate clearances around the appliance (see page 5).
4. Check for adequate ventilation (see page 5).
NOTICE
In the Commonwealth of Massachusetts all gas appliances vented by either mechanical systems or
ventilation hoods shall comply with 248 CMR interlocking requirements.
Step 6: Check Pilot and Burner Operation
All appliances are adjusted at the factory. However, pilot heights, burner air shutters, and thermostatic
valves should be checked at installation and adjusted if necessary. Do the following:
1. Turn main gas supply “ON”.
2. Check the manifold gas pressure using the procedure on page 28.
3. Light the pilots as described in the Operation section of this manual.
4. Check (and, if necessary, adjust) the pilot flame heights using the procedure on page 29.
OWNER’S MANUAL 1182845 REV 8
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INSTALLATION
HEAVY DUTY COUNTERLINE
5. Light the burners. Set the control knobs to only low temperatures for now.
6. Check (and, if necessary, adjust) the burner air shutters using the procedure on page 29.
Step 7: Final Installation Steps for Griddle Models
This step applies only to the installation of griddle models. New griddles should be carefully tempered and
cared for in order to avoid possible damage. To break in a new griddle, do the following:
1. Wipe the griddle surface clean.
2. Light all the griddle burners. For griddles with thermostatic controls, turn all knobs to 200°F for one
hour. For griddles with manual controls, turn all knobs to “LOW” for one hour. Then gradually bring
each griddle up to frying temperature.
3. Spread three or four ounces of beef suet, or as a substitute, baking soda, to season it. Never allow
water on a hot griddle and never wash it with soap and water.
4. For griddles with thermostatic controls, check (and, if necessary, adjust) the thermostatic valves that
control the griddle’s surface temperature. Follow the procedure on page 31.
Step 8: Final Installation Steps for Lava-Rock Charbroilers
This step applies only to the installation of lava-rock charbroiler models. Such models are shipped with the
lava-rock briquettes in bags located between the lava-rock grates and the top cooking grids.
1. Lift out the cooking grids to reach the bags of lava-rock briquettes.
2. For each section, open the bag of lava-rock briquettes and spread them evenly on the lava-rock grate.
The briquettes must be spread evenly to avoid “hot spots.” Discard the empty bags.
3. Reposition the cooking grids above the briquettes.
PAGE 20
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HEAVY DUTY COUNTERLINE
OPERATION
OPERATION
!
DANGER
EXPLOSION HAZARD
Purchaser of equipment must post in a prominent location, detailed instructions to be followed in the
event the operator smells gas. Obtain the instructions from the local gas supplier.
! CAUTION
To eliminate gas build up which could result in an explosion, in the event of main burner ignition
failure a five minute purge period must be observed prior to re-establishing ignition source.
! CAUTION
Top section pilots, when out, do not interrupt the flow of gas to the burners. Consequently, it is the
responsibility of the operator to check the ignition of the burners, immediately after burner value has
been turned “ON.” Should ignition fail after 10 seconds, turn off burners, wait 5 minutes, and then try
again.
! WARNING
UNDER NO CIRCUMSTANCES IS A GRIDDLE TO BE USED FOR HEATING STOCK POTS. SUCH
USE AUTOMATICALLY VOIDS THE WARRANTY.
NEVER COOL A GRIDDLE BY APPLYING ICE OR WATER TO THE GRIDDLE SURFACE.
DAMAGE DUE TO MISUSE IS NOT COVERED BY THE WARRANTY.
DO NOT STRIKE A GRIDDLE SURFACE WITH THE EDGE OF COOKING IMPLEMENTS TO
CLEAN THE IMPLEMENTS. SUCH ACTION WILL CUT AND PIT THE GRIDDLE PLATE, LEAVING
IT ROUGH AND HARD TO CLEAN.
ALWAYS HEAT A GRIDDLE SLOWLY. DO NOT HEAT A GRIDDLE ABOVE 550°F.
LIGHTING AFTER GAS HAS BEEN SHUT OFF
When turning the main gas supply on after the gas supply has been shut off, do the following:
1. Make sure all of the control valves are in the “OFF” position.
2. Turn on the gas supply.
3. Light the pilots as described in each section below.
OWNER’S MANUAL 1182845 REV 8
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OPERATION
HEAVY DUTY COUNTERLINE
OPERATION OF THERMOSTATIC GRIDDLE MODELS
Each 12"-wide griddle section has a thermostatic-control knob on the front panel that directly controls the
flow of gas, and so the heat. Turn the knob clockwise to increase the heat; turn it counterclockwise to
reduce the heat.
The griddle requires approximately 13 minutes of preheating to reach 350°F, and 45 minutes to even out.
Do not waste gas or abuse equipment by leaving control knobs set at a high temperature if not required.
During idle periods, set control knobs to low temperature settings to keep griddle warm.
After each period of use, allow the griddle surface to cool normally. At the end of each day’s use, turn all
control knobs to the “OFF” position. After the griddle has cooled, coat the griddle surface with a light film of
cooking oil to protect the surface from moisture.
To shut down the appliance for an extended period (or before disconnecting the gas supply), turn all the
burner control gas knobs “OFF,” then turn the main gas supply valve(s) to “OFF.”
To light the pilots of a thermostatic griddle section, do the following:
1. Turn all griddle controls to the “OFF” position.
2. Open the grease/control door at the bottom of the front of the griddle.
3. Turn the main shut-off valve to the “ON” position (if it is not already ON). (Note that 60" and 72" models
have two shut-off values, one in each burner compartment.)
4. Note that the left pilot must be lit before the right pilot can be lit. For each pilot, press and hold the
red pilot button and light the pilot by pressing the electronic ignition button on the front panel to
generate a spark. Continue to hold the pilot button for 45 seconds, or until the pilot remains lit. Note
that 24" models have one pilot, 36" & 48" models have two pilots, 60" models have three pilots, and 72"
models have four pilots.
5. If a pilot is extinguished or the gas supply is interrupted, wait five minutes and repeat the above steps.
6. Allow the pilots to warm-up for 1 minute, then turn all griddle thermostat controls to the “ON” position to
check that the pilots will ignite the burners.
Figure 14
This drawing shows a Model HDG-36 with the front panels removed to show the interior parts.
Right Pilot
Left Pilot
(36" & 48" Models)
Main Shut-Off
Valve
Left Pilot
Button
Right Pilot Button
(36" & 48" Models)
Grease Drawer
Note: 24" models have one pilot, 36" and 48" models have two pilots, 60" models have three pilots, and 72" models have four pilots.
60" and 72" models have two shut-off valves, one in each burner compartment .
PAGE 22
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HEAVY DUTY COUNTERLINE
OPERATION
OPERATION OF MANUAL GRIDDLE MODELS
Each 12"-wide griddle section has a knob on the front panel that directly controls the flow of gas, and so the
heat. Turn the knob clockwise to increase the heat; turn it counterclockwise to reduce the heat.
After each period of use, allow the griddle surface to cool normally. At the end of each day’s use, turn all
control knobs to the “OFF” position. After the griddle has cooled, coat the griddle surface with a light film of
cooking oil to protect the surface from moisture.
To shut down the appliance for an extended period (or before disconnecting the gas supply), turn all the
burner control gas knobs “OFF,” then turn the main gas supply valve(s) to “OFF.”
To light the pilots of a manual griddle section, do the following:
1. Turn all griddle controls to the “OFF” position.
2. Light the pilot tube located next to each burner. The pilot flame can be adjusted by turning the screw on
the end of the pilot fitting.
3. Turn burner knobs to “HI” position. The burners should have a 1/2" to 5/8" steady blue flame. Adjust if
necessary.
4. To turn burners off, turn knob to “OFF” position.
Figure 15
The pilots can be viewed and lit through openings on the
front panel (Model HDG-36-M shown).
The drawing below shows a Model HDG-36-M with the front panels removed to show the interior parts.
Right Pilot
Left Pilot
(36" & 48" Models)
Note: 24" models have one pilot, 36" and 48" models have two pilots, 60" models have three pilots, and 72" models have four pilots.
OWNER’S MANUAL 1182845 REV 8
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OPERATION
HEAVY DUTY COUNTERLINE
OPERATION OF CHARBROILER MODELS
Each 6"-wide charbroiler section has a knob on the front panel that directly controls the flow of gas, and so
the heat. Turn the knob counterclockwise to increase the heat; turn it clockwise to reduce the heat.
To use the charbroiler, turn all the control knobs to the full “ON” position. (If any burners do not light, check
the pilots and, if necessary, light the pilots as described later in this section.) After 15 to 20 minutes turn
back the flame to maintain enough heat to keep the bottom of the radiants or lava-rock grates hot. The
radiants or grates will be at broiling temperature throughout, providing the radiant heat that is essential to
provide fast broiling.
By design, the rear two-thirds of the broiler grid is much hotter than the front third. Use the rear of the
charbroiler to quickly sear both sides of meat to retain maximum juices. This fast cooking is one of the
secrets of successful meat broiling, and gives the meat that special “outdoor” flavor. Cook rare meats at the
back quickly; cook medium and well-done meats closer to the front more slowly. Adjust the cooking time
according to the thickness of the meat and amount of doneness desired. If desired, move meat cooked rare
to the very front to keep it warm while medium and well-done meats are still cooking. Remember that to
cook meat properly you must keep in mind both heat and time.
The tilt angle of the charbroiler grid is adjustable by pulling up on the back of the grid. The tilted position is
normal and recommended. The tilt angle allows most fat rendered off meat during broiling to run into the
grease trough, thus eliminating excess flaring of fats and accompanying smoke. Steaks and chops, being
fattier than other meats, will still have some flaring up to give the desired broiling results while enough fat
drains off to avoid severe flares. Use the flat position for heating on the top, or for continuous cooking of hot
dogs and sausage. Fats dripping down into the fire will burn up on the meat to help give it that desirable
special flavor.
The heavy cast iron grids can be turned over for different “branding” width. One side has wide-branding
(1/4") and the other side has narrow branding (1/8" with grease channel). Chrome-plated grids can be
ordered for cooking fish.
At the end of each day’s use, turn all knobs to the “OFF” position.
To shut down the appliance for an extended period (or before disconnecting the gas supply), turn all the
burner control gas knobs “OFF,” then turn the main gas supply valve to “OFF.”
To light the pilot(s) of a charbroiler section, do the following:
1. Turn all control knobs to the “OFF” position.
2. Light the pilot located next to each burner (accessed through front). If the pilot will not remain lit, have a
service technician adjust the pilot by turning the screw on the pilot fitting.
3. Turn burner knobs to “HI” position. The burners should have a 1/2" to 5/8" steady blue flame. If they do
not, have them adjusted by a service technician.
4. To turn burners off, turn knob to “OFF” position.
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HEAVY DUTY COUNTERLINE
OPERATION
OPERATION OF OPEN-TOP BURNER MODELS
Each 12"-wide open-top burner section has two knobs on the front panel that directly control the flow of gas
to the section’s two burners, and so control the heat. Turn a knob clockwise to increase the heat; turn it
counterclockwise to reduce the heat.
If any burners do not light, check the pilots and, if necessary, light the pilots as described later in this
section.
At the end of each day’s use, turn all knobs to the “OFF” position.
To shut down the appliance for an extended period (or before disconnecting the gas supply), turn all the
burner control gas knobs “OFF,” then turn the main gas supply valve to “OFF.”
To light the pilots of an open-top burner section, do the following:
1. Turn all gas valves to the “OFF” position.
2. Check to make sure pilots are in the correct position.
3. Light the pilots. If the pilots will not remain lit, have a service technician adjust them.
4. Turn burner knobs to “HI” position. Each burner flame should be steady blue and impinge on the
underside of a pot placed on the support grate. If necessary, have a service technician adjust the
burners.
5. To turn burners off, turn knob to “OFF” position.
OWNER’S MANUAL 1182845 REV 8
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CLEANING
HEAVY DUTY COUNTERLINE
CLEANING
Southbend equipment is constructed with the best quality materials and is designed to provide durable
service when properly maintained. To expect the best performance, your equipment must be maintained in
good condition and cleaned daily. Naturally, the frequency and extent of cleaning depends on the amount
and degree of usage.
Daily:
• Remove, empty, and clean grease drawers of griddles and charbroilers.
• Clean griddle drain chutes of griddles.
Monthly:
• Clean around burner air mixers and orifices if lint has accumulated.
• Visually assure proper pilot operation.
CARE OF CARBON STEEL GRIDDLE SURFACE
Never allow water on a hot griddle and never wash it with soap and water.
Use a Norton Alundum Griddle Brick to clean the griddle. Always remember to heat a griddle slowly
because quick heat may cause costly damage. Griddle plates cannot be guaranteed against damage due
to carelessness. Never place utensils on griddle. Do not overheat griddle above 550°F as this will cause
warpage or breakage.
Do not use any type of steel wool. Small particles may be left on the surface and get into food products. Do
not clean a spatula by hitting the edge on the griddle plate. Such action will only cut and pit the griddle
plate, leaving it rough and hard to clean.
CARE OF CHROME PLATED GRIDDLE SURFACE
Allow griddle plate to cool down to approximately 200°F. Pour 8 ounces of water onto griddle surface.
Apply a non-abrasive degreaser to water on griddle surface. Using a non-abrasive brush, evenly spread
degreaser solution around entire griddle plate surface and use additional water if necessary to cover entire
griddle plate. Allow time to soak until grease begins to separate. Using a non-metallic scraper, remove
remaining grease particles from the griddle surface. Flush the entire griddle surface with clean water until
all degreaser solution has been removed. Wipe he entire griddle surface, back and splash walls with a
clean damp cloth.
CARE OF STAINLESS STEEL SURFACES
To remove normal dirt, grease and food residue from stainless steel that operates at LOW temperature,
use ordinary soap and water (with or without detergent) applied with a sponge or cloth. Dry thoroughly with
a clean cloth.
To remove grease, food splatter, or condensed vapors that have BAKED onto the equipment, apply
cleanser to a damp cloth or sponge and rub cleanser on the metal in the direction of the polishing lines on
PAGE 26
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HEAVY DUTY COUNTERLINE
CLEANING
the metal. Rubbing cleanser, as gently as possible, in the direction of the polished lines will not mar the
finish of the stainless steel. NEVER RUB WITH A CIRCULAR MOTION. Soil and burnt deposits which do
not respond to the above procedure can usually be removed by rubbing the surface with SCOTCH-BRITE
scouring pads or STAINLESS scouring pads. DO NOT USE ORDINARY STEEL WOOL, as any particles
left on the surface will rust and further spoil the appearance of the finish. NEVER USE A WIRE BRUSH,
STEEL SCOURING PADS (EXCEPT STAINLESS), SCRAPER, FILE OR OTHER STEEL TOOLS.
Surfaces that are marred collect dirt more rapidly and become more difficult to clean. Marring also
increases the possibility of corrosive attack. Refinishing may then be required.
“Heat tint” is a darkened area that can appear on a stainless steel surface where the area has been
subjected to excessive heat. These darkened areas are caused by thickening of the protective surface of
the stainless steel and are not harmful. Heat tint can normally be removed by the foregoing, but tint which
does not respond to this procedure calls for a vigorous scouring in the direction of the polish lines, using
SCOTCH-BRITE scouring pads or a STAINLESS scouring pad in combination with a powered cleanser.
Heat tint action may be lessened by not applying, or by reducing heat to equipment during slack periods.
OWNER’S MANUAL 1182845 REV 8
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ADJUSTMENTS
HEAVY DUTY COUNTERLINE
ADJUSTMENTS
! WARNING
ADJUSTMENTS AND SERVICE WORK MAY BE PERFORMED ONLY BY A QUALIFIED
TECHNICIAN WHO IS EXPERIENCED IN, AND KNOWLEDGEABLE WITH, THE OPERATION OF
COMMERCIAL COOKING EQUIPMENT. HOWEVER, TO ASSURE YOUR CONFIDENCE,
CONTACT YOUR AUTHORIZED SERVICE AGENCY FOR RELIABLE SERVICE, DEPENDABLE
ADVICE OR OTHER ASSISTANCE, AND FOR GENUINE FACTORY PARTS.
NOTICE
The warranty will be void and the manufacturer relieved of all responsibility if…
(A) Service work is performed by other than a qualified technician, or
(B) Other than genuine Southbend replacement parts are installed.
Before making any adjustment, make sure the appliance is connected to the type of gas for which it is
equipped. That information is on the serial plate, which is located on the inside of the control panel (see
Figure 1 on page 3).
ADJUSTMENT OF MANIFOLD GAS PRESSURE
A pressure regulator is connected to the appliance’s gas connection, outside the rear left corner of the
appliance. The pressure regulator is factory set at 4" W.C. for natural gas and 10" W.C. for propane. To
check the manifold pressure, do the following:
1. Turn all burner valves to “OFF” position.
2. Turn main gas valve to entire appliance off.
3. Remove front panel and locate 1/8" plug in manifold. (Note that 60" and 72" griddle models have two
burner compartments, and so have two manifolds.)
4. Remove the plug and install a fitting appropriate to connect a manometer.
5. Turn on main gas to appliance and light pilots.
6. Turn all burners to full “ON” position and read manometer.
7. If manometer does not read 4" W.C. for natural gas (or 10" W.C. for propane gas), check the incoming
gas line for proper pressure. The proper gas line pressure is 5-7" W.C. for natural gas and 11-14" W.C.
for propane.
8. Remove manometer fitting and replace plug in manifold.
9. Replace front panel.
10. Turn on main gas to appliance and light pilots.
PAGE 28
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HEAVY DUTY COUNTERLINE
ADJUSTMENTS
ADJUSTMENT OF PILOT FLAME (GRIDDLE MODELS)
The pilots are adjusted at the factory. If later the pilots are over-adjusted to the point where the flame is
leaving its port, or “blowing off,” the result is an unstable condition in which the pilot may extinguish. If
necessary, adjust each burner’s pilot using the following procedure:
1. Open the door on the lower front of the appliance, remove the control knobs, and remove the control
panel by removing the screws holding it in place.
2. If necessary, light the pilots.
3. Locate the adjustment valve of the pilot that needs adjustment (see Figure 16 below). On thermostatic
griddles, the valve is in the pilot’s supply line, while on manual griddles the valve connects the pilot’s
supply line to the front manifold. Turn the pilot adjustment screw to the left to increase the size of the
pilot flame, or to the right to decrease the size of the pilot flame. The flame should be about 1/2" high
with a slight yellow tip, and cover the thermocouple tip. The flame is too high if the yellow tip is
producing black streaks of carbon.
4. Repeat Step 3 for each pilot.
5. Replace the control panel and knobs.
Figure 16
Pilot Flame Adjustment Screw
on Thermostatic Griddles
Pilot Flame Adjustment Screw
on Manual Griddles
ADJUSTMENT OF PILOT FLAME (CHARBROILER AND OPEN-TOP MODELS)
The pilots are adjusted at the factory. If later the pilots are over-adjusted to the point where the flame is
leaving its port, or “blowing off,” the result is an unstable condition in which the pilot may extinguish. If
necessary, adjust each burner’s pilot using the following procedure:
1. If necessary, light the pilots.
2. Locate the pilot adjustment valve (see Figure 17 below). Turn the pilot adjustment screw to the left to
increase the size of the pilot flame, or to the right to decrease the size of the pilot flame. The flame
should be about 1/2" high with a slight yellow tip. The maximum pilot flame height is 3/4". The flame is
too high if the yellow tip is producing black streaks of carbon.
4. Repeat Step 3 for each pilot.
5. Replace the control panel and knobs.
Figure 17
Pilot Flame
Adjustment Screws
OWNER’S MANUAL 1182845 REV 8
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ADJUSTMENTS
HEAVY DUTY COUNTERLINE
ADJUSTMENT OF BURNER FLAME
The burners are adjusted at the factory. If necessary to adjust the burner flames, do the following for each
burner:
1. Turn the burner’s control knob to the full ON position.
2. If the appliance was cold, wait 5 minutes before adjusting the burner flame.
3. Loosen the set screw that holds the sheet-metal air shutter in place.
4. If the burner flame is blowing or lifting off the burner ports, close the air shutter until a stable flame is
obtained. If the flame is yellow-tipping, open the air shutter until a stable blue flame is obtained (a small
amount of yellow-tipping is normal when using propane gas).
5. Tighten the set screw that holds the sheet-metal air shutter in place.
6. Repeat Steps 1 through 5 for each burner.
When adjusting the burners of griddle models, note that over-gassed burners DO NOT heat griddles as
efficiently as those that are properly adjusted and also create “hot spots” on the griddle surface. Floating
and unstable burner and pilot flames will result when solid tops are lowered into position because the rear
openings of the burner compartment are not adequate to vent the enormous flue products generated by
over-gassed burners. The “unburned” gas will ignite at the rear and burn in this section and even up inside
the backguard or shelf venting system, causing structural members in this area to deteriorate. Also, some
of these hot flue products will vent forward into the manifold compartment resulting in problems with valves
and thermostats due to overheating. AGAIN, over-rated burners waste energy and cause service problems.
CONVERSION FROM ONE TYPE OF GAS TO ANOTHER
Each appliance is shipped gas-specific either for use with natural gas or for use with LP gas (propane). To
convert an appliance from one type of gas to another, do the following:
1. Remove the front panel by removing the knobs and screws on the front.
2. For each burner, replace the orifice with the type appropriate for the type of gas that will be used. For
special gas mixtures, and for altitudes above 2,000 feet, consult factory for appropriate orifice sizes.
3. For griddle models only, replace all the pilot assemblies.
4. Re-install the front panel.
5. Remove the hex-threaded plug from the pressure regulator (on the rear of the appliance). Inside is a
removable insert. Pull the insert out, turn it around, and put it back in so that the end facing out has the
letters corresponding to the type of gas that will be used (“NAT” or “LP”). Re-attach the hex-threaded
plug.
6. Check the manifold pressure (the procedure is on page 28).
Note: A kit for conversion to a different type of gas may be purchased from Southbend.
PAGE 30
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HEAVY DUTY COUNTERLINE
ADJUSTMENTS
ADJUSTMENT OF GRIDDLE THERMOSTATS
Each burner’s control knob operates a snap-action thermostatic valve that was adjusted at the factory. If
the griddle surface temperature is different from the thermostat dial setting, adjust the valve using the
following procedure:
1. Turn all the control knobs to the 300°F.
2. Wait 30 minutes (or 1 hour if the griddle was cold).
3. Place a reliable thermometer or test-instrument thermocouple (able to register 300°F) halfway back
from the front to the back of the griddle and directly over a burner (in line with the burner’s control knob,
see Figure 18 below). Check the temperature over each burner every five minutes until the temperature
over each burner stabilizes and does not change by more than 30°F between two consecutive
measurements.
4. If the average temperature over any burner is not within 30°F of the knob setting (300°F), adjust the
corresponding thermostatic valve. To do so, remove the knobs and control panel, adjust the calibration
screw on the thermostatic valve (see Figure 18 below), replace the knobs and control panel, then
repeat Step 3.
Figure 18
Measure each temperature
halfway back from front to
back and directly over the
corresponding burner (in line
with the control knob).
Calibrate the valve using the Thermostat Calibration
Screw located at the base of the stem. Turn the
screw counterclockwise to increase the temperature,
or clockwise to decrease the temperature.
OWNER’S MANUAL 1182845 REV 8
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TROUBLESHOOTING
HEAVY DUTY COUNTERLINE
TROUBLESHOOTING
Consult the following table for troubleshooting guidance.
Problem
Look for -
– Main gas supply to unit is “OFF”
No burners or pilots will turn on
Problem with a particular burner
– Valve for that burner in “OFF” position
– Pilot out
– Burner not level in support brackets
– Clogged burner ports
– Clogged burner venturi
– Clogged burner orifice
– Wrong type of burner orifice
– Burner orifice out of alignment with burner
Griddle will not heat up
– Main gas supply to griddle is “OFF”
– Pilot(s) not lit
– Fault in thermostat(s)
– Clogged orifice or burner ports
Lava-rock charbroiler has “hot spots”
– Stacked-up lava-rock briquettes (briquettes should be
spread out evenly)
Burners produce excessive carbon deposits
– Incorrect gas type
– Incorrect orifice size
– Incorrect supply pressure
– Incorrect burner air mixer adjustment
– Burner orifice out of alignment with burner
Pilot produces excessive carbon deposits
Pilot will not stay lit
– Pilot gas not adjusted properly
– Incorrect pilot orifice
– Pilot not adjusted properly
– Clogged or dirty orifice
– Draft condition
– Improper ventilation system
– Air in gas line
– Valve end of thermocouple corroded or loose
– Pilot shield needs to be moved closer to pilot
– Improper gas pressure
– Incorrect gas supply size (not enough volume)
– Fault in thermocouple
Burner makes a slight popping noise when turned off
Electronic ignition module will not generate a spark
– This is normal when using propane gas
– Dead battery in ignition module
– Fault in spark module
– Fault in switch
PAGE 32
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HEAVY DUTY COUNTERLINE
PARTS
PARTS
NOTICE
INSTALLATION OF OTHER THAN GENUINE SOUTHBEND PARTS WILL VOID THE WARRANTY
ON THIS EQUIPMENT.
The serial plate is located inside of the control panel on the front of the appliance (see Figure 1 on page 3).
Replacement parts may be ordered either through a Southbend Authorized Parts Distributor or a
Southbend Authorized Service Agency.
When ordering parts, please supply the Model Number, Serial Number, Part Number, and Description.
For parts not listed, consult a Southbend Authorized Parts Distributor or Southbend Authorized Service
Agency. Consult the Southbend Authorized Parts/Service Distributor list for the Authorized Parts supplier in
your area. If this list is not available, call Southbend at 1-800-348-2558 to obtain this list.
Except where a part number is explicitly associated with a particular model number, all parts listed are used
by all the models covered by this manual. (On griddle models, an “RE” suffix on the model number
indicates that the model has a rear trough, while an “M” suffix is indicates that it has manual temperature
controls. On open-top models, an “SU” suffix on the model number indicates that it is a “step-up” model
with the rear burners higher than the front burners.)
Index of Parts Diagrams
Page Number Description
34
36
38
40
42
44
46
48
Griddle Chassis Parts
Thermostatic Griddle Gas System Parts
Manual Griddle Gas System Parts
Charbroiler Parts
Open Top Parts
Floor Stand Parts for 24", 36", and 48" Width Units
Floor Stand Parts for 60" Width Units
Countertop Legs and Insulated-Base Parts
OWNER’S MANUAL 1182845 REV 8
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PARTS
HEAVY DUTY COUNTERLINE
Griddle Chassis Parts
See drawing on following page.
Quantity for Griddle Width
Key
Part Number
Description
24 36 48 60 72
"
2
2
1
-
"
3
3
-
"
4
4
-
"
5
5
1
1
-
"
6
6
-
1
1182586
1177704
1182612
1182620
1182624
1182637
1182847
1182618
1182552
1182627
1180145
1183365
1182631
1182760
1182632
1182632
1182558
1182592
1182591
1182604
1182588
1189069
1182160
1189235
1183361
1182611
1183383-01
1182608
1183384-01
1182609
1183385-01
1182605
1183386-01
1187911-01
1182554
1180299
Knob (for thermostatic griddles)
Knob (for manual griddles)
Door weld assembly, 24"
Door weld assembly, 36"
Door weld assembly, 48"
2
1
-
-
2
-
-
1
1
1
-
**
3
1
1
1
-
1
1
-
2
2
1
1
-
2
2
-
Magnetic Catch(for units built before April 10, 2001)
Compression Ball Latch(for units built after April 10, 2001)
Control panel, 24"
1
-
-
2
-
Control panel, 36"
-
1
-
Control panel, 48"
**
1
1
-
-
1
1
1
1
-
-
Polypanel, 24"(for units built before November 3, 2000)
Polypanel, 24"(for units built after November 3, 2000)
Polypanel, 36" (for units built before November 3, 2000)
Polypanel, 36"(for units built after November 3, 2000)
Polypanel, 48"(for units built before November 3, 2000)
Polypanel, 48"(for units built after November 3, 2000)
Hinge bracket
-
-
-
1
1
-
-
2
2
-
-
-
-
1
1
2
1
1
1
1
1
2
2
4
-
-
-
-
-
4
5
6
7
8
2
1
1
1
1
1
1
1
2
1
1
-
2
1
1
1
1
1
2
2
3
-
4
2
2
1
2
2
3
3
5
-
4
2
2
1
2
2
4
4
6
-
Hinge, male, left
Hinge, male, right
Grease drawer weld assembly
Drawer guide (for units built before November 13, 2006)
Drawer cover (for units built after November 13, 2006)
Pilot assembly bracket (for units built before January 8, 2007)
Pilot assembly bracket (for units built after January 8, 2007)
Bulb cover weld assembly
9
10
11
Smooth-griddle weld assembly, 24" * (for units built before November 3, 2000)
Smooth-griddle weld assembly, 24" * (for units built after November 3, 2000)
Smooth-griddle weld assembly, 36" * (for units built before November 3, 2000)
Smooth-griddle weld assembly, 36" * (for units built after November 3, 2000)
Smooth-griddle weld assembly, 48" * (for units built before November 3, 2000)
Smooth-griddle weld assembly, 48" * (for units built after November 3, 2000)
Smooth-griddle weld assembly, 60" * (for units built before November 3, 2000)
Smooth-griddle weld assembly, 60" * (for units built after November 3, 2000)
Smooth-griddle weld assembly, 72"
-
-
-
-
1
1
-
-
-
-
-
-
-
-
-
1
1
-
-
-
-
-
-
-
-
-
1
1
-
-
-
-
-
-
-
-
-
1
4
4
12
13
1
2
2
2
3
2
3
4
Burner divider
Bracket, standoff
* Contact Southbend to obtain part numbers for optional grooved-griddle assemblies.
** Not shown on drawing.
PAGE 34
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HEAVY DUTY COUNTERLINE
PARTS
Griddle Chassis Parts
See parts list on previous page. Model HDG-24 is shown.
11
10
12
13
5
4
3
9
8
2
6
1
7
OWNER’S MANUAL 1182845 REV 8
PAGE 35
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PARTS
HEAVY DUTY COUNTERLINE
Thermostatic Griddle Gas System Parts
See drawing on following page.
Quantity for Griddle Width
Key
Part Number
Description
24" 36" 48" 60" 72"
1
1182564
P5244-4
P9158
1
1
2
1
2
1
1
1
-
1
1
2
1
2
1
1
-
1
1
2
1
2
1
1
-
2
2
4
2
4
2
2
1
1
1
1
1
1
2
1
1
-
2
2
4
2
4
2
2
-
Supply pipe bracket weld assembly
Pipe reducer
2
3
4
5
6
7
8
Connector, brass, 68C-10-8
Tube, 5/8" supply
1182566
1160008
1-5771
Elbow, brass
Valve, shut off, 1/2"
1146806
1182594
1182567
1182580
1182565
1182633
1182638
1182562
1182574
1182560
1182571
1166150
1181499
1182553
1057200
1008732
1183381
1008752
1183372
1182610
1183371
1182639
1188979
1164085
1189063
1182641
1182642
1182640
1182161
1188977
1182635
1189262
1182628
1183686
1182709
1186650
1182707
1182705
1182706
1182704
1178815
1182648
Nipple, pipe, close, black, 1/2"
Safety valve, single
1
1
1
-
1
1
1
-
2
-
Safety valve, dual
*
1
-
Thermocouple 24”
2
-
Thermocouple 36”
9
1
-
Tube, loop to safety, single
Tube, loop to safety, dual
Elbow bracket weld assembly
24" manifold weld assembly
36" manifold weld assembly
48" manifold weld assembly
Male elbow
1
1
-
1
1
-
2
2
-
10
11
1
1
-
1
-
-
2
-
-
1
4
4
4
4
4
4
4
4
4
4
1
1
2
2
-
12
13
14
*
2
2
2
2
2
2
2
2
2
2
1
1
1
1
-
3
3
3
3
3
3
3
3
3
3
1
1
2
2
1
-
5
5
5
5
5
5
5
5
5
5
2
2
3
3
1
-
6
6
6
6
6
6
6
6
6
6
2
2
4
4
2
-
Tubing, 3/8 x 1.750
Valve assembly, thermostat
Orifice fitting
*
Orifice NAT gas (for units built before November 3, 2000)
Orifice NAT gas (for units built after November 3, 2000)
Orifice LP gas (for units built before November 3, 2000)
Orifice LP gas (for units built after November 3, 2000)
Burner weld assembly SGS (for units built before November 3, 2000)
Burner weld assembly SGS (for units built after November 3, 2000)
Pilot tube left (for units built before January 8, 2007)
Pilot tube left (for units built after January 8, 2007)
Valve assembly, pilot (for units built before January 8, 2007)
Valve assembly, pilot (for units built after January 8, 2007)
Tube, pilot 36" right
*
15
16
17
18
19
-
1
2
2
2
2
2
2
2
2
2
2
2
2
2
1
-
Tube, pilot 48" right
1
1
1
1
1
1
1
1
1
1
1
1
1
1
-
2
2
2
2
2
2
2
2
2
2
2
2
2
1
-
3
3
3
3
3
3
3
3
3
3
3
3
3
1
1
4
4
4
4
4
4
4
4
4
4
4
4
4
1
1
Tube, pilot (for units built before November 3, 2000)
Tube, pilot extension (for units built between November 3, 2000 and January 8, 2007)
Tube, flex 12" (for units built after January 8, 2007)
Pilot assembly (for LP gas units built before January 8, 2007)
Pilot assembly (for LP gas units built after January 8, 2007)
Pilot assembly (for NAT gas units built before January 8, 2007)
Pilot assembly (for NAT gas units built after January 8, 2007)
Electrode (for units built before January 8, 2007)
Electrode (for units built after January 8, 2007)
Cover, electronic ignition
20
21
22
23
24
25
*
Battery, 9V
Module, spark
Switch, ignition
Pressure regulator, LP/NAT
*
Tube, rear, gas supply, 60" only
* Not shown on drawing.
PAGE 36
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HEAVY DUTY COUNTERLINE
PARTS
Thermostatic Griddle Gas System Parts
See parts list on previous page. Model HDG-36 is shown.
15
20
11
14
19
10
3
17
18
17
1
13
16
5
12
2
9
8
3
7
4
6
5
Electronic Ignition Module Parts
21
22
23
25
24
OWNER’S MANUAL 1182845 REV 8
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PARTS
HEAVY DUTY COUNTERLINE
Manual Griddle Gas System Parts
See drawing on following page.
Quantity for Griddle Width
Key Part Number
Description
24 36 48 60 72
"
"
"
"
"
1
2
3
4
1182846
1180583
1146910
1188180
1188181
1188182
1178202
P6016
1
1
1
1
-
1
1
1
-
1
1
1
-
2
2
2
1
1
-
2
2
2
-
Tailpipe W/A
3/4" x 45 deg elbow
90 deg elbow
Manifold W/A, 24"
Manifold W/A, 36"
Manifold W/A, 48"
Hi-Off valve, NAT/LP
Straight fitting
3/8" flex tube
1
-
-
2
-
-
1
4
4
4
4
4
4
4
4
1
2
2
2
2
5
6
2
2
2
2
2
2
2
2
1
1
1
1
1
3
3
3
3
3
3
3
3
1
2
2
2
2
5
5
5
5
5
5
5
5
2
3
3
3
3
6
6
6
6
6
6
6
6
2
4
4
4
4
7
1183503
1148306
1148301
1008745
1008755
1183371
1147007
1099002
1188977
1183686
1189262
8
90 deg orifice fitting
Orifice fitting jam nut
Orifice, NAT
9
10
Orifice, LP
11
12
13
14
15
Burner
1/8" pipe plug
Pilot adjust
1/4" flex tube
Pilot, NAT
Pilot, LP
PAGE 38
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HEAVY DUTY COUNTERLINE
PARTS
Manual Griddle Gas System Parts
See parts list on previous page. Model HDG-36-M is shown.
11
6
5
10
9
8
7
1
15
12
13
14
2
4
3
OWNER’S MANUAL 1182845 REV 8
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PARTS
HEAVY DUTY COUNTERLINE
Charbroiler Parts
See drawing on following page.
Quantity for Width
Key Part Number
Description
24"
4
1
-
36"
6
-
48"
8
-
1
2
1177704
1182775
1182785
1182803
1182758
1182833
1182834
1182612
1182620
1182624
1182591
1182592
1182624
1182846
1178815
1182835
1182755
1182806
1182807
1182808
1182818
1178202
1008755
1008745
1166004
1182794
1182766
1182805
1182786
1182782
1182798
1178976
1182838
1182778
1172777
1173193
1180299
Knob
Front panel, 24"
1
-
-
Front panel, 36"
-
1
-
Front panel, 48"
*
*
*
1
-
-
Polypanel, 24"
1
-
-
Polypanel, 36"
-
1
-
Polypanel, 48"
1
-
-
Door w/a 24”
1
-
-
Door w/a 36”
-
1
1
1
1
1
1
8
8
-
Door w/a 48”
1
1
1
1
1
4
4
1
-
1
1
1
1
1
6
6
-
Hinge male right
Hinge male left
*
3
*
Compression ball latch
Tailpipe
Pressure regulator, LP/NAT
Burner
4
5
6
Cast radiant (HDC models only)
Top weld assembly, 24"
Top weld assembly, 36"
Top weld assembly, 48"
Pilot
1
-
-
-
1
8
8
8
8
4
-
7
8
*
4
4
4
4
2
1
-
6
6
6
6
3
-
Valve
Orifice, LP
Orifice, NAT
9
Pilot adjustment valve
Manifold, 24"
10
1
-
-
Manifold, 36"
-
1
-
Manifold, 48"
11
12
1
-
-
Grease drawer for 24" unit
Grease drawer for 36" unit
Grease drawer for 48" unit
Grate, charbroiler (Standard)
Grate, chrome fish (optional)
Burner cover, SS (HDCL models only)
Grate, lava rock (HDCL models only)
Briquettes, bag (HDCL models only)
Bracket, standoff
2
-
-
-
2
8
8
4
8
4
2
4
4
2
4
2
2
6
6
3
6
3
2
13
14
*
15
* Not shown on drawing.
PAGE 40
OWNER’S MANUAL 1182845 REV 8
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HEAVY DUTY COUNTERLINE
PARTS
Charbroiler Parts
See parts list on previous page. Models HDCL-36 and HDC-36 are shown.
12
14
13
6
5
4
15
3
7
9
8
2
11
10
1
OWNER’S MANUAL 1182845 REV 8
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PARTS
HEAVY DUTY COUNTERLINE
Open Top Parts
See drawing on following page.
Quantity for Width
Key Part Number
Description
12"
2
1
-
24"
4
-
36"
6
-
1
2
1177704
1182979
1182980
1182981
1182761
1182060
1182061
1182294
1182295
1182296
1182591
1182592
1182847
1182999
1178815
1177439
1177111
1181100
1178942
1178941
1166004
1178202
1008755
1008742
1178960
1178936
1178959
1182985
1182967
1182968
1182969
1180299
1182954
1182988
1182282
1182293
1182290
1182288
1182984
1182982
1182986
Knob
Front panel, 12"
1
-
-
Front panel, 24"
-
1
-
Front panel, 36"
*
*
*
1
-
-
Polypanel, 12"
1
-
-
Polypanel, 24"
-
1
-
Polypanel, 36"
1
-
-
Door w/a 12”
1
-
-
Door w/a 24”
-
1
1
1
1
1
1
3
3
6
3
3
3
6
6
6
-
Door w/a 36”
1
1
1
1
1
1
1
2
1
1
1
2
2
2
1
-
1
1
1
1
1
2
2
4
2
2
2
4
4
4
-
Hinge male right
Hinge male left
*
3
Compression ball latch
Tailpipe
*
Pressure regulator, LP/NAT
Burner, rear
4
5
Burner, front
6
Grate, counter top
Pilot, rear
7
8
Pilot, front
9
Pilot adjustment valve
Valve
10
*
Orifice, LP
Orifice, NAT
11
Manifold, 12"
1
-
-
Manifold, 24"
-
1
3
-
Manifold, 36"
12
13
1
1
-
2
-
Pilot bracket
Front rail, 12"
1
-
-
Front rail, 24"
-
1
2
-
Front rail, 36"
14
15
2
1
-
2
-
Bracket, standoff
Grease drawer, 12"
Grease drawer, 24"
Grease drawer, 36"
Tube, rear burner supply (step-up models only)
Rest, burner 24" (24" step-up models only)
Rest, burner 36" (36" step-up models only)
Pilot, rear (step-up models only)
Bracket, rear pilot (step-up models only)
Bracket, rear burner tube support (step-up models only)
1
-
-
-
1
3
-
16
17
-
2
1
-
-
-
1
3
3
3
18
19
20
-
2
2
2
-
-
* Not shown on drawing.
PAGE 42
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HEAVY DUTY COUNTERLINE
PARTS
Open Top Parts
See parts list on previous page. Models HDO-24SU and HDO-24 are shown.
20
16
6
18
17
19
12
7
8
4
5
14
10
13
15
9
2
3
1
11
OWNER’S MANUAL 1182845 REV 8
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PARTS
HEAVY DUTY COUNTERLINE
Floor Stand Parts for 24", 36", and 48" Width Units
See drawing on following page.
Part Number for Unit Width
Key
Qty Description
24"
36"
48"
1
1173709
1173710
1173707
1173706
1146500
1146200
1164827
1146203
1173721
1146518
1173590
1173592
1173589
1173591
1173717
1173725
1146304
1174264
1174263
1174265
1173709
1173723
1173707
1173706
1146500
1146200
1164827
1146203
1173720
1146518
1173590
1173592
1173589
1173591
1173718
1173726
1146304
1174264
1174263
1174265
1173709
1173724
1173707
1173706
1146500
1146200
1164827
1146203
1173722
1146518
1173590
1173592
1173589
1173591
1173719
1173727
1146304
1174264
1174263
1174265
2
2
4
4
Bottom brace, left & right sides
2
3
Bottom brace, front & rear
Leg bracket
4
Corner brace
5
16 1/4" lock washer
6
16 1/4" - 20 x 1/2 hex head bolt
16 1/4 - 20 acorn nut
7
8
8
2
4
2
2
2
2
1
2
4
2
2
1
1/4 - 20 x 1-1/4 hex head bolt
Front & rear top support
1/4 - 20 x 5/8 hex head bolt
Left leg assembly
9
10
11
Left leg assembly for use with casters
Right leg assembly
12
Right leg assembly for use with casters
Shelf (optional)
13
14
15
*
Mount angle
#10 x 1/2 sheet metal screw
Caster with lock (for front legs)
Caster without lock (for rear legs)
*
*
Caster package (two casters with lock, two casters without lock)
* Not shown on drawing.
PAGE 44
OWNER’S MANUAL 1182845 REV 8
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HEAVY DUTY COUNTERLINE
PARTS
Floor Stand Parts for 24", 36", and 48" Width Units
See parts list on previous page. Model HDG-36 is shown.
1
6
4
5
7
3
2
4
3
12
1
11
11
13
8
12
9
14
9
15
10
OWNER’S MANUAL 1182845 REV 8
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PARTS
HEAVY DUTY COUNTERLINE
Floor Stand Parts for 60" Width Units
See drawing on following page.
Key Part Number Qty Description
1
2
1173709
1173728
1173707
1173706
1146500
1146200
1164827
1146203
1173879
1146518
1173590
1173592
1173589
1173591
1173731
1173732
1173881
1173733
1146304
1174264
1174263
1173708
4
4
8
8
Bottom brace, left & right sides
Bottom brace, front & rear
Leg bracket
3
4
Corner brace
5
32 1/4" lock washer
6
32 1/4" - 20 x 1/2 hex head bolt
32 1/4 - 20 acorn nut
7
8
16 1/4 - 20 x 1-1/4 hex head bolt
9
2
6
2
2
2
2
2
2
2
2
6
2
4
1
Front & rear top support
10
11
1/4 - 20 x 5/8 hex head bolt
Left leg assembly
Left leg assembly for use with casters
Right leg assembly
12
13
Right leg assembly for use with casters
Center leg assembly
Center leg assembly for use with casters
Shelf (optional)
14
15
16
*
Mount angle
#10 x 1/2 sheet metal screw
Caster with lock (for front corner legs)
Caster without lock (for front-center land rear legs)
Caster package (two casters with lock, four casters without lock)
*
*
* Not shown on drawing.
PAGE 46
OWNER’S MANUAL 1182845 REV 8
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HEAVY DUTY COUNTERLINE
PARTS
Floor Stand Parts for 60" Width Units
See parts list on previous page. Model HDG-60 is shown.
1
6
2
4
4
3
3
4
6
1
2
5
7
1
4
2
4
3
3
4
1
12
13
12
11
2
11
14
14
8
13
9
9
15
16
10
OWNER’S MANUAL 1182845 REV 8
PAGE 47
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PARTS
HEAVY DUTY COUNTERLINE
Countertop Legs and Insulated-Base Parts
2
1
Part Number for Unit Width*
Key
Qty Description
12"
24"
36"
48"
60"
1
1163561
1172857
1163561
1172857
1163561
1172857
1163561
1172857
1163561
1172857
4
1
4" leg (single)
4" leg (set of 4)
Part Number for HDG/HDC/HDCL
2
N/A
1182277
1182278
Part Number for HDO
1186664 N/A
1182279
1182280
N/A
1
1
Insulator Base Kit
Insulator Base Kit
1186662
1186663
PAGE 48
OWNER’S MANUAL 1182845 REV 8
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HEAVY DUTY COUNTERLINE
Notes:
OWNER’S MANUAL 1182845 REV 8
PAGE 49
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HEAVY DUTY COUNTERLINE
Notes:
PAGE 50
OWNER’S MANUAL 1182845 REV 8
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HEAVY DUTY COUNTERLINE
Notes:
OWNER’S MANUAL 1182845 REV 8
PAGE 51
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HEAVY DUTY COUNTERLINE
HEAVY DUTY COUNTERLINE
A product with the Southbend name incorporates the best in durability and low maintenance. We
all recognize, however, that replacement parts and occasional professional service may be
necessary to extend the useful life of this unit. When service is needed, contact a Southbend
Authorized Service Agency, or your dealer. To avoid confusion, always refer to the model number,
serial number, and type of your unit.
Southbend
1100 Old Honeycutt Road, Fuquay-Varina, NC 27526
PAGE 52
OWNER’S MANUAL 1182845 REV 8
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