Sony Printer UP DR100 User Manual

3-206-136-43 (1)  
Digital Color Printer  
Instructions for Use  
UP-DR100  
© 2001 Sony Corporation  
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Table of Contents  
Displaying the Total Quantity of Pages Printed  
18  
Displaying the Remaining Amount of Paper or Ink  
Displaying the Firmware Version of the Printer ...  
3
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Introduction  
Part Names and  
Functions  
For details, refer to the pages indicated in parentheses.  
Features  
The UP-DR100 Digital Color Printer is a dye  
sublimation thermal transfer printer providing high  
quality, high resolution (334 dpi), and high speed  
printing of computer image data on four sizes of paper  
in full color (256 gradations and 16.7 million colors).  
Front panel  
Basic Application Example  
Computer: provides  
image data for printing  
and printer control  
signals  
Rear panel  
UP-DR100 Digital Color Printer  
4
Features / Part Names and Functions  
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A ALARM indicator (25)  
button to display the number of pages printed or the  
amount of paper and ribbon remaining.  
Lights in green when the system is initialized, or in  
red when an error, such as a paper jam, occurs.  
F PRINT Indicator (14)  
B Information Display (14, 18, 25)  
Displays the number of pages printed, or the  
amount of paper and ink ribbon remaining.  
Messages are displayed when an error or warning  
condition occurs.  
Lights in green while printing.  
G Ventilation holes (22)  
Behind the ventilation holes panel, there is a built-  
in fan to prevent the thermal head from overheating  
C Operation panel door  
H FEED button (12, 15)  
Pull the top edge to open the operation panel door.  
Press and hold this button for more than one  
second immediately after you replace the paper  
and ink ribbon in use. Several sheets of blank  
paper are then fed through. In this way, soiled paper  
at the beginning of the roll will be eliminated, and  
paper improperly loaded at an angle will be  
straightened in the paper path. Also, pressing the  
FEED button for more than one second during  
printing results in cancelling the number of  
printings set and clearing the images stored in the  
memory. The printer stops printing when the page  
currently printing is completed and ejected.  
Operation panel with door open  
I !POWER switch (14)  
Press this switch to turn the printer on or off.  
J Paper scrap tray (6)  
A EXEC Button  
A margin of about 10mm is put between the current  
printout and the next printout from the paper roll.  
This margin of paper is cut off and ejected into the  
paper scrap tray.  
Press this button to print the gray scale adjustment  
pattern.  
B MENU Button (18)  
Press to display the number of pages printed or the  
amount of paper and ink ribbon remaining.  
Pressing the MENU button changes the printer to  
the off-line mode and turns the ONLINE indicator  
off.  
K Paper Output Slot  
Printed pages are output from the printer here.  
L SCSI Connectors (50-pin, half pitch) (7, 8)  
Connect the computer used to control the printer  
and connect other SCSI devices with SCSI cables to  
one of these connectors. The second connector is  
used as a pass-through connector when daisy  
chaining with other SCSI devices. If only one of the  
SCSI connectors on the printer is used, the internal  
terminator should be enabled by changing the  
appropriate DIP switch setting, see “DIP Switch  
C Cursor Buttons (18)  
Press these buttons to select the item to be  
displayed on the information display.  
D CALIBRATION button (16)  
Press this button to adjust the gray balance.  
D Maintenance door (22)  
Open the maintenance door for cleaning the surface  
of the paper. The roller used for removing the dust  
accumulated on the surface of the paper is attached  
to the door.  
M DIP Switch (7, 8)  
Determines the SCSI device ID number of the  
printer, and sets the internal terminator on or off.  
E ONLINE indicator (14, 18)  
N - AC IN (Power Source) Connector (8)  
Lights in green when the printer is controlled only  
by the computer in the on-line mode.  
Connect the supplied power cord here.  
This indicator goes off when the printer goes off-  
line, for example, when you press the MENU  
5
Part Names and Functions  
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Assembly  
Mount the paper scrap tray on the printer.  
Preparation  
Supplied Accessories  
Make certain you have received the following  
accessories:  
Paper Scrap Tray (1)  
Paper scrap tray  
To remove the Paper scrap tray  
Hold both ends of the paper scrap tray and pull it  
forward while pushing it down.  
Power Cord (1)  
To accumulate the ejected printed sheets  
Use of the UPA-DR100PS PRINT STACKER (not  
supplied) is recommended. Printed sheets for up to one  
roll can be accumulated on the stacker regardless of the  
type of printing pack used.  
Caution  
CD-ROM (1)  
When the UPC-R57/R57A/R68A printing pack is used,  
Operating Manual (1)  
Software License Agreement (1)  
Warranty Card (1)  
Service and Customer Support  
Information (1)  
check the location where the printer has been installed.  
7
A space of about 20 cm (7 / inches) out from the  
8
7
printer, and about 20 cm (7 / inches) down from the  
8
bottom of the printer is required as shown in the  
diagram.  
Match the front edge of  
the printer to the edge  
of the installation rack.  
Notes  
• When taking out the printer, be careful not to hurt your  
back.  
• The packaging materials are needed when  
transporting the printer, so we suggest you keep them.  
• Before moving the printer, remove the ink ribbon and  
paper.  
7
7 / inches  
8
7
7 / inches  
8
If there is not enough space (as shown in the illustration  
above), ejected printed sheets may pile up and clog at the  
Paper Output Slot and trouble may occur.  
6
Supplied Accessories  
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Paper and ink ribbon  
For detailed information on how to install the ink ribbon  
DIP Switch Settings  
Set the SCSI ID with the DIP switches on the side panel.  
The DIP switches are set as follows when shipped from  
the factory.  
Terminator  
SCSI ID  
Terminator ON/OFF Setting  
When the printer is connected as the terminating device  
on the SCSI bus, set the terminator to the ON position.  
Otherwise, set it to the OFF position.  
Switch  
ON  
Internal Terminator Internal Terminator  
ON OFF  
OFF  
TERMINATOR  
SCSI ID Setting  
Set the printer SCSI ID so that it is different from all  
other devices on the SCSI bus.  
If two devices have the same SCSI ID, malfunctions  
may result.  
SCSI ID  
SCSI ID Switch  
1
0
1
0
1
0
1
0
1
2
0
0
2
2
0
0
2
2
4
0
0
0
0
4
4
4
4
0
1
2
3
4
5
6
7
The SCSI ID is set to 1 as the factory setting.  
7
DIP Switch Settings  
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Connections  
The UP-DR100 can be connected to computers and  
peripheral devices equipped with a SCSI interface.  
Computer  
Notes  
SCSI Cable  
(not supplied)  
• Before making connections, always turn off all  
connected devices.  
• Connect the power cord last.  
To SCSI  
connector  
• Refer to the operating manual of each device for  
details of connections between the printer, computer  
and peripherals.  
To disconnect  
• SCSI cable connectors should be firmly mated at each  
end.  
• The total length of SCSI cables connected to a single  
host computer should not be longer than 3 meters.  
• When connecting only the printer to a single host  
computer, the SCSI cable should not be longer than 1  
meter.  
• To print, a driver is required that corresponds to the  
hardware environment in which the printer is to be  
used.  
a)  
DIP Switch  
• Pay attention to the following when connecting the  
SCSI cable.  
To -AC IN  
The SCSI connector has been mounted onto the  
slanting surface of the unit for easy insertion of the  
cable. Be sure to insert the SCSI cable straight into the  
SCSI connector as shown in the figure. If you insert  
the SCSI cable into the SCSI connector at angles, this  
may result in bending the small pins inside the SCSI  
connector and it may not work.  
terminal  
Power Cord (supplied)  
To AC power output  
a) When connecting the printer at the end of the SCSI bus,  
set the internal terminator to ON. (“DIP Switch Settings”  
Note  
The proper SCSI cable to use depends on the computer  
or peripheral device to be connected. Refer to the  
operating manuals for details.  
Also, be sure to use a shielded-type cable comforming to  
the FAST SCSI (high impendance) standards.  
When turning power on  
Turn on any peripheral devices before turning the  
computer on. Make sure that every device in the SCSI  
chain is turned on.  
8
Connections  
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• Hold the right and left flanges of the paper roll so that  
you do not drop it, because it is heavy. Dropping may  
result in an injury and may cause accumulation of dust  
on the paper. Any dust on the printing surface will  
result in poor printout quality.  
Operation  
• A built-in IC chip is located around one side of the  
flange of the paper roll. Be careful not to hurt the IC  
seal or give it a shock. If you do, you may not be able  
to use the ink ribbon any more.  
Loading the Paper and  
Ink Ribbon  
Before using the printer for the first time, confirm that  
you have all of the accessories, and assemble them as  
described on page 6.  
Hold the right and left flanges with both hands.  
After connecting the printer as described on page 8, load  
the paper and ink ribbon following the steps below to  
prepare for actual printing.  
These steps are not required every time you print, but  
only as necessary.  
Notes  
• The printing pack contains an ink ribbon and one  
paper roll. Use the ink ribbon and the paper roll in the  
carton as a set. Do not mix with other varieties of  
• Each printing pack allows you to print the following  
number of sheets.  
• Do not detach the blue and pink spools of the ink  
ribbon until you start loading the ink ribbon  
• A built-in IC chip is located around one side of the  
pink spool. Be careful not to hurt the IC seal or give  
it a shock. If you do, you may not be able to use the  
ink ribbon any more.  
Print  
pack  
UPC-R35/ UPC-R46/ UPC-R57/ UPC-  
UPC-R35A UPC-R46A UPC-R57A R68A  
Printing 400  
capacity  
350  
205  
185  
IC seal in which the IC  
chip is built  
Print  
size  
89×127 mm 102×152  
mm  
127×178  
mm  
152×204  
mm  
Pink spool  
3.5×5  
inches  
4×6 inches 5×7 inches 6×8  
inches  
• The number of printouts that can be printed may not  
be guaranteed if you replace the ink ribbon and paper  
before the ink ribbon and paper run out.  
Blue spool  
• Place the paper roll vertically with flanges facing up  
and down. If you place the paper roll horizontally, the  
paper may roll around and fall. This may cause an  
injury.  
Loading the paper and ink ribbon  
When you use the printer for the first time, load the  
paper and ink ribbon.  
For detailed information on how to remove the paper  
and ink ribbon, see page 13.  
Flanges  
Note  
Be careful that your fingers or clothes don’t get caught  
in the front door or front door catch.  
9
Loading the Paper and Ink Ribbon  
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1
2
3
Pull the top of the front door to open it.  
Remove the labels.  
Load the paper after matching the colors of the  
flange of the paper roll and the flange holder of  
the printer correctly.  
Pull the cover up.  
Thermal head  
Caution  
Since the thermal head is still very hot just after  
printing is finished, be careful not to touch the  
thermal head when placing the paper roll in the  
paper holder.  
4
Remove the label attached at the tip of the paper,  
then, while holding both ends of the paper, insert  
the paper into to the slot. Feed in the paper with  
your hand until the marking hole appears.  
After removing the labels attached at both sides of  
the paper roll, place the paper roll in the paper  
holder.  
Place the paper roll in the paper holder, so the pink  
flange is on the right and the blue flange is on the  
left.  
Roll the paper in properly so that it goes  
in straight.  
Marking hole  
10  
Loading the Paper and Ink Ribbon  
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6
Hold both spools and push the blue spool into the  
blue spool holders.  
Note  
Be sure to remove all of the seals attached to the  
paper roll. A seal remaining inside the printer may  
cause problems.  
Insert the left side of the blue spool first,  
then the right side and push it until it clicks.  
5
Close the cover.  
Confirm that the tip of the paper appears.  
Caution  
If the tip of the paper protrudes from the platen  
roller, be sure to insert the tip of the paper under the  
rollers.  
Since the thermal head is still very hot just after  
printing is finished, be careful not to touch the  
thermal head when loading the ink ribbon.  
Rollers  
Platen roller  
7
Detach the pink spool from the blue spool. Pull it  
upward and wind it until the transparent part (the  
laminating part) comes to the position illustrated,  
and push it into the pink spool holders.  
Insert the left side of the pink spool first,  
then the right side and push it until it clicks.  
The black marks should show on  
the front of the pink spool.  
Note  
Do not touch the printing surface of the paper roll  
in the paper holder after loading it. Sweat or dust  
from your hands may have an influence on the  
quality of the printout.  
Transparent part (the laminating part)  
11  
Loading the Paper and Ink Ribbon  
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8
After confirming that the spools have been properly  
inserted, remove any slackness from the ink ribbon.  
FEED button  
Wind the blue spool.  
After several sheets of paper are fed out, the printer  
is ready to print.  
9
Close the front door.  
Turn on the printer, if it is turned off.  
When you load a brand new paper roll and ink  
ribbon, the printer feeds a certain amount of the  
paper and is then ready to print.  
When you load partially used paper roll and ink  
ribbon, go to step 10.  
If you open the front door during operation  
When you open the front door after starting to use the  
printer just after loading the paper and ink ribbon, the tip  
of the paper may protrude. In that case, push the paper  
back so that the length of the paper protruding is less  
than 5 cm, then close the front door.  
If you close the door with the paper protruding, the  
printed paper will not be ejected correctly. This causes  
paper jamming.  
Note  
Close the front door so that both sides of the front  
door are completely locked. An unlocked door may  
cause a malfunction of the printer.  
If you close the front door by pushing one side, both  
sides of the front door may not be completely  
locked.  
Push the paper  
back so that the  
length of the  
paper protruding  
is less than 5 cm  
(2 inches).  
10 Confirm that READY appears on the information  
display.  
Then, to straighten the paper, which might have  
been loaded at angle, keep pressing the FEED  
button for more than one second.  
Note  
Note  
Be sure to do this after loading a paper roll used  
partially.  
Be careful not to touch the printing surface of the paper  
when pushing it back. Sweat or dust from your hands  
may have an influence on the quality of the printout.  
Notes on storage  
• Avoid placing the printer where subject to:  
high temperatures,  
high humidity or dust,  
direct sunlight.  
• After opening the bag, use the ribbon and the paper as  
soon as possible.  
• When storing after partial use, put the ribbon and the  
paper back in their respective bags.  
12  
Loading the Paper and Ink Ribbon  
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If the ribbon breaks during use  
The remaining ribbon can be used after repairing it with  
adhesive tape.  
Removing the ink ribbon and paper  
1
Remove the scraps of paper ejected and  
accumulated on the paper scrap tray.  
1
Pull out the lower ribbon of the blue spool, attach  
one edge of a strip of adhesive tape over the entire  
end of the ribbon, then attach the other edge of the  
adhesive tape on the end of the upper ribbon of the  
pink spool.  
Note  
If scraps of paper have accumulated on the paper  
scrap tray, the front door may not open completely.  
2
3
Pull the top of the front door to open it.  
Wind the spool Attach one edge of adhesive  
Push the right blue spool to the left and pull it  
toward you to remove the blue spool of the ink  
ribbon.  
to feed the  
ribbon out.  
tape over the entire end of the  
ribbon and attach the other  
edge of the adhesive tape on  
the end of the upper ribbon.  
4
Wind up the loose ink ribbon.  
2
Turn the lower blue spool in the direction of the  
arrow to remove the slackness of the ribbon.  
Wind the spool in  
the direction of the  
arrow to remove the  
slackness of the  
ribbon.  
The ribbon is ready to be used. Depending on the  
position of the break in the tape, the ribbon for one  
sheet of printed paper may be lost.  
13  
Loading the Paper and Ink Ribbon  
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5
Push the right pink spool to the left and pull it  
toward you to remove the pink spool of the ink  
ribbon.  
Printing from the  
Computer  
Attach both pink and blue spools of the ink ribbon.  
Before starting to print  
• Confirm that the printer and computer are connected  
• Confirm that the paper and the ink ribbon are correctly  
• Confirm that the compatible ink ribbon and printing  
paper are installed (page 23).  
Printing  
information display  
ONLINE indicator  
6
Remove the paper.  
1 Pull the cover up.  
2 Turn both flanges of the paper toward the inside  
to wind the remaining paper.  
3 Remove the paper roll.  
Wind the remaining paper by turning the  
flanges of the paper roll in the direction of  
the arrow 2.  
1
1
Turn on the printer and computer.  
After a few seconds, the following message should  
appear on the information display. When READY  
is displayed and the ONLINE indicator is lit, the  
printer is ready to print.  
Caution  
Since the thermal head is still very hot just after  
printing is finished, be careful not to touch the  
thermal head when removing the paper roll from  
the paper holder.  
Print size  
Displays the remaining amount of  
paper or ink ribbon, whichever is less.  
14  
Printing from the Computer  
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Identification of the printing pack currently  
being used on the information display  
3 After printing is finished, the printed paper is  
ejected from the output slot.  
The printing time depends on the print size, ink  
ribbon and the paper.  
Once printing has been completed, the PRINT  
indicator goes off and READY appears on the  
information display again.  
Display on the  
information display  
Printing pack  
R35  
R46  
R57  
R68  
UPC-R35/R35A  
UPC-R46/R46A  
UPC-R57/R57A  
UPC-R68A  
Notes  
• Turn the printer on first.  
• Don’t turn the printer on again within 5 seconds  
after turning it off.  
Note  
Do not open the maintenance door while the printer is  
printing. Doing so may have an influence on the quality  
of the printout.  
• Do not turn the computer off and on again while  
it is accessing a hard or floppy disk.  
2
Send the image data from the computer to be  
printed.  
The printer starts printing.  
1 While the printer is receiving the image data,  
the following message should appear.  
Indicates the image data is being  
transferred.  
To stop sending the image data or to stop  
printing midway  
: Indicates 20% of the total amount of image  
data. In the above example, 60% of the total  
amount of image data has been transferred.  
Press and hold the FEED button for more than one  
second. The page currently being printed is completed  
and ejected. After the printout is ejected, the information  
display returns to READY. The image data stored in the  
memory and the number of printings set in the queue are  
cancelled.  
2 The printer starts printing the transferred image  
data as soon as the print command is sent from  
the computer.  
The PRINT indicator lights and the following  
message should appear.  
Number of pages to be printed  
About memory  
Since the printer has memory for image data spooling,  
image data to be printed can be transferred to the printer  
while printing an image.  
The color indication changes as the color printing  
procedes:  
StarttYELLOWtMAGENTAtCYANtLAMIt  
Finsih.  
15  
Printing from the Computer  
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If the printer does not print  
The printer cannot print in the following cases:  
• When the remaining amount of ink ribbon or the  
quantity of printing is displayed on the information  
display because the MENU button was pressed and the  
printer is off-line, the printer cannot receive a print  
command from the computer.  
• When an error message is displayed on the  
information display, you cannot operate the printer.  
Take remedies according to the advice given in “Error  
Adjusting Gray Balance  
The gray balance differs between different packages  
where ink ribbons and papers are contained as a set. To  
avoid imbalance, use the ink ribbon with the paper that  
is supplied as a set in the same package. Also, when a  
new ribbon and paper are loaded, we recommend that  
the gray balance be adjusted. The gray balance of the  
printer is set to No.0 as the factory setting. This setting  
is retained even when the printer is turned off.  
Notes on storing your printouts  
Note  
• Avoid exposure to direct sunlight, or conditions of  
high temperature and high humidity, which could  
cause the colors to fade.  
The gray balance of images cannot be adjusted during  
printing.  
• Avoid applying tape to a printout, and avoid contact  
with plastic objects such as erasers and desk mats.  
• Do not allow alcohol or other volatile organic solvents  
to come into contact with the printouts.  
2,7,8,9,10  
3
1,6,11  
ONLINE indicator  
1
2
Press the CALIBRATION button.  
The ONLINE indicator goes off and the printer is  
switched to off-line.  
Press the F and f buttons to select GRAY PATCH  
PRINT.  
Press F and f to display GRAY PATCH PRINT.  
3
Press the EXEC button.  
The printer returns to the on-line mode and starts  
printing.  
When using the UPC-R35/R35A or UPC-R46/  
R46A, gray adjustment patterns Group A and  
Group B are printed on two sheets separately.  
When using the UPC-R57/R57A or UPC-R68A,  
gray patterns Group A and Group B are printed on  
one sheet.  
16  
Adjusting Gray Balance  
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4
5
6
Look at the printout of Group A to determine the  
best gray balance from this group.  
10 Press the G and g buttons to display the pattern  
number determined in step 5.  
For example, select 39 if you determined that  
pattern No. 39 in the sample provides the best gray  
balance.  
Next, look at the printout of Group B to determine  
the best gray balance from this group, too.  
Press the CALIBRATION button.  
The ONLINE indicator goes off and the printer is  
switched to off-line.  
Press G and g to display 39.  
7
Press the F and f buttons to select GRAY ADJUST  
[A].  
The printer enters the gray balance adjustment  
mode.  
11 Press the CALIBRATION button.  
The printer returns to the on-line mode, and the  
ONLINE indicator lights.  
Press F and f to display GRAY  
ADJUST [A].  
8
Press the G and g buttons to display the pattern  
number determined in step 4.  
For example, select 18 if you determined that  
pattern No. 18 in the sample provides the best gray  
balance.  
Press G and g to display 18.  
9
Press the F and f buttons to select GRAY ADJUST  
[B].  
The printer enters the gray balance adjustment  
mode.  
Press F and f to display GRAY  
ADJUST [B].  
17  
Adjusting Gray Balance  
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To display the total number of printings  
made so far since you started to use the  
printer:  
Displaying the Total  
Quantity of Pages  
Printed and Remaining  
Amount of Ink Ribbon or  
Paper  
Select “TOTAL PRINTS”.  
Press F and f to display  
TOTAL PRINTS.  
Total number of printings  
Displaying the Quantity of Pages  
Printed  
The total number of pages printings done since turning  
on the printer can be displayed. If no printings have been  
done since the printer was turned on, “0” is displayed on  
the information display. Also, the total number of  
printings made so far since you started to use the printer  
can be displayed.  
3
Press the MENU button after confirming.  
The printer returns to the on-line mode, and the  
ONLINE indicator lights.  
Displaying the Remaining Amount  
of Paper or Ink Ribbon  
The remaining amount of paper or ink ribbon can be  
displayed on the information display.  
1,3  
2
ONLINE indicator  
1,3  
2
ONLINE indicator  
1
2
Press the MENU button.  
The ONLINE indicator goes off and the printer is  
switched to off-line.  
1
2
Press the MENU button.  
The ONLINE indicator goes off and the printer is  
switched to off-line.  
Press the F and f buttons to select the item you  
want to be displayed.  
Press the F and f buttons to select the item you  
want to be displayed.  
To display the total number of printings  
since turning on the printer:  
Select “CURRENT PRINTS.”  
Press F and f to display CURRENT PRINTS.  
Total number of printings since turning on the printer  
18  
Displaying the Total Quantity of Pages Printed and Remaining Amount of Ink Ribbon or Paper  
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To display the remaining amount of the ink  
ribbon:  
Select “RIBBON REMAIN.”  
Displaying the Firmware  
Version of the Printer  
The version of the firmware of the printer can be  
displayed.  
Press F and f to display  
RIBBON REMAIN.  
1,3  
2
ONLINE indicator  
Remaining amount of the  
ink ribbon  
Type of the ink ribbon  
To display the remaining amount of paper:  
Select “PAPER REMAIN”.  
Press F and f to display  
PAPER REMAIN.  
1
2
Press the MENU button.  
The ONLINE indicator goes off and the printer is  
switched to off-line.  
Remaining amount of paper Type of the paper  
Press the F and f buttons to display VERSION.  
3
Press the MENU button after confirming.  
The printer returns to the on-line mode, and the  
ONLINE indicator lights.  
Press F and f to display VERSION.  
Note  
If the ink ribbon and paper have not been used from  
the beginning, the remaining amount displayed  
may be incorrect.  
Version of the firmware of the printer  
3
Press the MENU button after confirming.  
The printer returns to the on-line mode, and the  
ONLINE indicator lights.  
Access the following site to get the latest information on  
the printer.  
19  
Displaying the Firmware Version of the Printer  
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Note  
Miscellaneous  
Two protruberences placed on the rear of the printer  
are provided to prevent the ventilation holes being  
covered over by a wall, etc., when installing the printer  
near the wall. These protruberences are not to be  
used as feet to install the printer laying on its back.  
Precautions  
Protruberences  
Safety  
• Operate the printer using the power source specified in  
• Be careful not to damage the power cable by placing  
or dropping heavy objects on it; it is dangerous to use  
the unit with a damaged power cable.  
• If you do not intend to use the unit for a long time,  
disconnect the power cable.  
• Unplug the power cable by grasping the plug, not the  
cable itself.  
• Do not disassemble the unit. There is a danger of  
electric shock from the internal parts.  
• Be careful not to spill water or other liquids on the  
unit, or to allow combustible or metallic material to  
enter the cabinet. If used with foreign matter in the  
cabinet, the unit is liable to fail, or present a risk of fire  
or electric shock.  
• If the unit malfunctions or if a foreign body falls into  
the cabinet, disconnect the power immediately and  
consult your Sony service facility or your Sony dealer.  
On condensation  
• If the printer is subjected to wide and sudden changes  
in temperature, such as when it is moved from a cold  
room to a warm room or when it is left in a room with  
a heater that tends to produce large amounts of  
moisture, condensation may form inside the printer. In  
such cases the printer will probably not work properly,  
and may even develop a fault if you persist in using it.  
If moisture condensation forms, turn off the power and  
leave the printer standing for at least one hour.  
• If the printing pack is subjected to wide and sudden  
changes in temperature, condensation may form on  
the ink ribbon or paper inside. This will cause the  
printer to malfunction. Also if the printing pack is  
used in this state, spots are likely to appear on the  
printout.  
• To store a half-used printing pack, replace it in its  
original packing and reseal the package. If possible,  
keep the sealed printing pack in a cool, dark location.  
To subsequently use the printing pack, place it, in its  
sealed package, in a warm room for several hours.  
Doing so prevents condensation from forming when  
the printing pack is removed from its package.  
Installation  
• Avoid placing the unit in a location subject to:  
– mechanical vibration  
– high humidity  
– excessive dust  
– direct or excessive sunlight  
– extremely high or low temperatures  
Ventilation holes are provided on the back of the unit  
to prevent the unit from overheating. Be careful not to  
obstruct them with other objects or by covering the  
unit with a cloth etc.  
20  
Precautions  
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To clean the platen roller:  
Clean the platen roller gently with a soft cloth moistened  
with alcohol.  
On Transporting the Printer  
Do not transport the printer with the supplied  
accessories attached. Doing so may cause a malfunction.  
Clean the platen roller gently with a soft cloth  
moistened with alcohol while turning the platen roller.  
Cleaning  
Note  
Be sure to turn off the power of the printer before  
cleaning it.  
When the cabinet becomes dirty  
Clean the cabinet, panel and controls with a soft dry  
cloth, or a soft cloth lightly moistened with a mild  
detergent solution.  
Do not use any type of solvent, such as alcohol or  
benzine, which may damage the finish.  
To clean the pinch roller:  
Clean the pinch roller gently with a soft cloth moistened  
with alcohol while turning the pinch roller.  
After you replace the paper roll with the  
new one  
After you spent one paper roll and load the new one,  
perform the following cleaning.  
Note  
Be sure to use the printer only after it has been dried  
completely, if you intend to use the printer just after you  
have cleaned it. If it has not been dried completely, this  
may have an influence on the quality of the printout.  
Pinch roller  
To clean the thermal head:  
Clean the thermal head heating elements, IC cover and  
ribbon guide gently with a soft cloth.  
To clean the cleaning roller for the ink ribbon:  
Clean the cleaning roller gently with a soft cloth  
moistened with alcohol to remove the dust accumulated  
on the roller.  
Thermal head heating elements  
IC cover  
Ribbon guide  
21  
Precautions  
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1
Remove the fan cover, and then the filter.  
Note  
The surface of the rubber roller is soft and easily  
scratched. When cleaning it, be carefull not to scratch  
and not to pull the surface of the rubber roller.  
Fan cover  
Cleaning  
roller  
Filter  
To clean the cleaning roller used for removing  
dust accumulated on the paper:  
Fan cover  
Open the maintenance door, and then clean the roller  
with a soft cloth or the like moistened with alcohol.  
2
3
Wash the filter with water to remove the dust.  
Note  
Note  
The surface of the rubber roller is soft and easily  
scratched. When cleaning it, be carefull not to scratch  
and not to pull the surface of the rubber roller.  
Do not rub the netting of the filter roughly.  
After the filter has been dried completely, reset the  
filter and fan cover on the front panel as they were.  
Be sure to hold the  
maintenance door open  
while cleaning the roller.  
Reset the filter on the fan cover correctly.  
Cleaning roller  
When the following symptoms appears  
When the message “HEAD IN COOLING”  
begins to appear on the information display  
frequently:  
Ventilation holes are provided on the front and rear of  
the printer. Clean the filter placed on the front panel of  
the printer. If the filter is dirty, the time required for  
cooling the thermal head is lengthened and this causes  
the printing time to become longer.  
Note  
Be sure to attach the filter onto the fan cover correctly. If  
not, dust may accumulate on the printout. This may have  
an influence on the picture quality.  
22  
Precautions  
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If white stripes or scratches appears on the  
printout:  
Ink Ribbon and Paper  
When you make printouts using the UPC-R46/R46A/  
R68A self-laminating color printing pack, after you  
have used several rolls of the UPC-R35/R35A/R57/  
R57A self-laminating color printing pack, the printout  
quality may deteriorate, for example, white stripes or  
scratches may appear on the printout.  
The ink ribbon and paper are supplied as a set in the  
same package and are intended to be used together.  
UPC-R35/R35A Self-Laminating Color Printing  
Pack  
Contains color ink ribbon and paper.  
Ink ribbon for printing: 1 roll  
L-size print paper: 1 roll  
In such a case, clean the thermal head gently with a soft  
cloth moistened with alcohol.  
Clean both ends of the thermal head gently  
with a soft cloth moistened with alcohol.  
UPC-R46/R46A Self-Laminating Color Printing  
Pack  
Contains color ink ribbon and paper.  
Ink ribbon for printing: 1 roll  
King-size print paper: 1 roll  
UPC-R57/R57A Self-Laminating Color Printing  
Pack  
Contains color ink ribbon and paper.  
Ink ribbon for printing: 1 roll  
2L-size print paper: 1 roll  
UPC-R68A Self-Laminating Color Printing Pack  
Contains color ink ribbon and paper.  
Ink ribbon for printing: 1 roll  
2KG-size print paper: 1 roll  
Note  
When using the UPC-R57/R57A, or UPC-R68A Self-  
Laminating Color Printing Pack, check the location  
where the printer has been installed (page 6).  
Printing capacity  
Print  
pack  
UPC-R35/ UPC-R46/ UPC-R57/ UPC-  
UPC-R35A UPC-R46A UPC-R57A R68A  
Printing 400  
capacity  
350  
205  
185  
Print  
size  
89×127 mm 102×152  
mm  
127×178  
mm  
152×204  
mm  
3.5×5  
inches  
4×6 inches 5×7 inches 6×8  
inches  
However the number of sheets that can be printed may  
not be guaranteed if you replace the ink ribbon and paper  
before the ink ribbon and paper run out.  
23  
Ink Ribbon and Paper  
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UPC-R35A  
UPC-R46  
UPC-R46A  
UPC-R57  
UPC-R57A  
Specifications  
Power requirements  
100-120 V/220-240 V AC, 50/60 Hz  
Current consumption  
Max. 2.7 A/1.2 A (while printing)  
UPC-R68A  
PRINT STACKER UPA-DR100PS  
Operating temperature range  
5 to 35°C  
Operating humidity range  
20 to 80%  
SCSI-2 Interface  
Connectors  
Terminator  
Two 50-pin, half-pitch  
Internal (DIP switch enable/disable)  
External dimensions  
SCSI ID setting 0 to 7 (DIP switch selectable)  
Transfer speed Max. 10 MB/sec (Fast SCSI)  
Approx. 280 × 362 × 434 mm (WHD)  
1
3
1
(11 / ×14 / ×17 / inches)  
8
8
8
(excluding projecting parts)  
Design and specifications are subject to change without  
notice.  
Approx. 280 × 362 × 448 mm (WHD)  
1
3
3
(11 / ×14 / ×17 / inches)  
8
8
4
(including the maximum projecting  
parts)  
Weight  
Approx. 17.5 kg (38lb 9 oz) (printer  
only)  
Printing system Dye sublimation thermal transfer  
Thermal head 13.1 dot/mm, 2048 elements (334 dpi)  
Gradations  
Picture size  
8 bits each for yellow, magenta and  
cyan  
UPC-R35/R35A: 89 × 127 mm (3.5 ×  
5 inches)  
UPC-R46/R46A: 102 × 152 mm (4 × 6  
inches)  
UPC-R57/R57A: 127 × 178 mm (5 × 7  
inches)  
UPC-R68A: 152 × 204 mm (6 × 8  
inches)  
Printable pixels UPC-R35/R35A: 1170 × 1670 dots  
UPC-R46/R46A: 1341 × 1999 dots  
UPC-R57/R57A: 1670 × 2341 dots  
UPC-R68A: 1999 × 2683 dots  
Printing time UPC-R35/R35A: Approx. 23 sec.  
UPC-R46/R46A: Approx. 24 sec.  
UPC-R57/R57A: Approx. 36 sec.  
UPC-R68A: Approx. 40 sec.  
Input connector AC IN (for power)  
Control connectors  
SCSI-2 interface × 2 (50-pin, half-  
pitch)  
Accessories supplied  
Paper scrap tray (1)  
Power Cord (1)  
CD-ROM (1)  
Software License Agreement (1)  
Operating Manual (1)  
Warranty Card (1)  
Service and Customer Support Info. (1)  
Optional accessories  
Self-Laminating Color Printing Pack  
UPC-R35  
24  
Specifications  
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Message  
Description and Remedy  
Error and Warning  
Messages  
Error and warning messages appear on the information  
display under the following conditions. Please take the  
remedial actions shown next to the message to correct  
the condition.  
PAPER END  
The paper corresponding to the  
designated number of sheets is  
exhausted.  
tLoad a new ink ribbon and paper  
PAPER ERROR  
The paper corresponding to the  
designated number of sheets is  
exhausted.  
tLoad a new ink ribbon and paper  
Something is wrong with the data  
on the IC seal attached to the paper  
roll.  
Error messages  
When a problem occurs, the ALARM indicator on the  
front panel lights in red, and an error message appears  
on the information display. Please take the remedial  
actions shown next to the message to correct the  
condition.  
tReplace the ink ribbon and  
paper roll with a new ink ribbon  
and paper roll. (page 9)  
RIBBON END  
The ink ribbon corresponding to the  
designated number of sheets is  
exhausted.  
Message  
Description and Remedy  
tLoad a new ink ribbon and paper  
DOOR OPEN  
The front door is open.  
tClose the front panel until it is  
RIBBON ERROR  
The ink ribbon may break.  
tRepair it with adhesive tape.  
Something is wrong with the data  
on the IC seal attached to the paper  
roll.  
locked securely (page 12).  
FEED ERROR  
Paper cannot be fed or ejected  
correctly.  
tLoad the paper roll correctly.  
tReplace the ink ribbon and  
paper roll with a new ink ribbon  
and paper roll. (page 9)  
The ink ribbon corresponding to the  
designated number of sheets is  
exhausted.  
MECHA TROUBLE  
The ink ribbon may break.  
tRepair it with adhesive tape.  
The paper corresponding to the  
designated number of sheets is  
exhausted.  
tLoad a new ink ribbon and paper  
tLoad a new ink ribbon and paper  
The ink ribbon corresponding to the  
designated number of sheets is  
exhausted.  
Warning messages  
When a warning condition occurs, the warning message  
appears, but the ALARM indicator does not light. The  
remedy is listed below next to each message.  
tLoad a new ink ribbon and paper  
Mechanical trouble has occurred in  
the printer.  
tThe ink ribbon and paper roll are  
not loaded correctly. Load them  
correctly. (page 9)  
tIf the message does not  
disappear even after performing  
the above remedy. Contact your  
supplier or nearest Sony Service  
Center.  
Message  
Description and remedy  
HEAD IN COOLING The thermal head is too hot.  
tWait for the message to disappear.  
Printing will then resume  
automatically.  
PLEASE WAIT  
The printer ejects the paper because  
the printer has received the stop  
command or the printer stops printing  
due to some problem.  
MEDIA MISMATCH An incompatible ink ribbon and paper  
are loaded.  
tLoad the compatible ink ribbon and  
paper roll taken from the same  
package. (page 23)  
tWait for the message to disappear.  
NO PAPER  
The paper roll is not loaded.  
tLoad paper roll.(page 9)  
NO RIBBON  
The ink ribbon is not loaded.  
tLoad an ink ribbon.(page 9)  
25  
Error and Warning Messages  
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Troubleshooting  
Before submitting the product for repair, please recheck  
the following. If the unit still does not operate properly,  
contact your supplier or nearest Sony Service Center.  
Problem  
Cause and Remedy  
Cannot load the paper You may be trying to load the paper  
with the right and left sides reversed.  
tLoad the paper after matching the  
colors of the flange of the paper and  
the flange holder of the printer  
correctly. (page 11)  
Cannot load the ink  
ribbon  
You may be trying to load the spools of  
the ink ribbon wrongly.  
tLoad the ink ribbon after matching  
the colors of the spools of the ink  
ribbon and the spool holders of the  
printer correctly. (page 11)  
NO PAPER is  
The paper roll is not loaded correctly.  
displayed even though tLoad the paper correctly. (page 9)  
paper roll is loaded.  
NO RIBBON is  
The ink ribbon is not loaded correctly.  
displayed even though tLoad the ink ribbon correctly.  
the ink ribbon is  
loaded.  
The image is printed The paper is loaded at an angle. Try to  
out of place on the  
paper.  
eject several sheets of paper by  
keeping the FEED button pressed for  
more than one second after loading.  
tEjecting the paper by pressing the  
FEED button helps to put the  
remaining paper in the correct  
Paper is left even  
This is not a malfunction. Extra sheets  
though PAPER END of paper are provided with each roll of  
is displayed.  
paper.  
tRemove the remaining paper and  
load a new ink ribbon and paper  
Ink ribbon is left even This is not a malfunction. Extra ink  
though RIBBON END ribbon is provided.  
is displayed.  
tRemove the remaining ink ribbon  
and load a new ink ribbon and paper  
HEAD IN COOLING The filter may be dirty.  
is displayed  
frequently.  
tClean the filter. (page 22)  
A vertical white stripe Dust may have accumulated on the  
appears on the  
printout.  
thermal head.  
tClean the thermal head elements  
with a soft dry cloth. (page 23)  
26  
Troubleshooting  
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Sony Corporation  
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