Schlage Wireless Locks
User Guide
Contents
Programming and User Codes .......................................... 2
Programming Code ........................................................... 2
User Codes ....................................................................... 2
Turn Lock Feature............................................................... 2
Replacing the Batteries...................................................... 3
BE369 Deadbolt ................................................................ 3
FE599 Lever Lock ............................................................. 3
Restoring Factory Settings................................................ 4
Vacation Mode..................................................................... 4
Manual Programming ......................................................... 4
Manual Programming Functions....................................... 5
Emergency Key Override ................................................... 6
BE369................................................................................ 6
FE599................................................................................ 6
Troubleshooting.................................................................. 6
Lock Parts
Keypad
• Located on the outside of the lock.
• Used to enter codes for programming and unlocking.
Thumbturns
• On the BE369 Deadbolt only.
BE369 Deadbolt
• The inside thumbturn may be rotated at any time to retract (unlock) or extend (lock) the bolt.
• The outside thumbturn can be rotated to retract the bolt after a valid user code has been
entered.
• The outside thumbturn can also be rotated to extend the bolt after the
Schlage button has been pressed when Turn Lock feature is enabled.
Lever
• On the FE599 Lever Lock only.
• The inside lever can be rotated at any time to retract the latch.
• The outside lever can be rotated at any time, but will only retract the
latch when the lock is unlocked.
Cylinder
• Located on the outside of the lock.
• Used only in emergency situations to unlock the lock. See
Lock and Unlock Buttons
• On the FE599 Lever Lock only.
• Used to put the lock in a locked or unlocked state.
• When these buttons are used, the lock will remain locked or unlocked
until locked or unlocked using the buttons, web interface or phone
application.
FE599 Lever Lock
Lock and Unlock Light
• On the FE599 Lever Lock only.
• Lights red when inside lock button is pressed.
• Lights green when inside unlock button is pressed.
• Lights only when an inside button is pressed. Does not remain lit.
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Replacing the Batteries
FE599 Lever Lock
a. Remove cover screws.
BE369 Deadbolt
a. Remove cover screws.
b. Remove cover.
b. Remove screw on upper left to release upper battery tray.
Hold battery tray in place while loosening screw.
c. Remove battery cover.
d. Remove four old AA batteries.
c. Upper battery tray will be released. Fully remove tray and
remove three old AA batteries.
e. Replace batteries with 4 new, high-quality AA batteries.
Reverse steps to replace the battery cover and lock cover.
d. Remove 9V battery.
e. Remove the 9V connector from the old 9V battery.
f. Replace all batteries with new, high-quality batteries.
Reverse steps to replace battery tray and cover. Be careful
not to pinch wires when replacing the cover.
3
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Restoring Factory Settings
Restoring the factory settings will:
• Restore the original programming code
• Restore the pre-programmed user codes
physical lock when lock reconnects with the bridge. The original pre-programmed user codes will also be added to the web interface.
Restoring factory settings WILL NOT exclude the lock from the bridge.
DO NOT reset your lock unless you are able to locate the original programming code. Customer service cannot
retrieve a lost programming code.
1. For FE599, disconnect the batteries. For BE369, disconnect the 9V battery.
2. On the lock keypad, press and release the Schlage button.
3. Reconnect the battery and wait until the Schlage button is no longer lit.
4. Within ten (10) seconds, press and hold the Schlage button until it lights green and the lock beeps.
Vacation Mode
Vacation mode is used to disable all user codes at the keypad. If a valid user code is entered while the lock is in vacation mode, the
Schlage button will first light green and then red, and the lock will not unlock.
If you will be away from your home for a period of time in which no one should have access to your lock, it is a good idea to use vacation
mode to prevent repeated access attempts.
Vacation mode can be disabled at the keypad by entering the six-digit programming code.
Manual Programming
During normal operation, Schlage Wireless Locks should be managed through the web interface at www.schlagelink.com. If internet
access is temporarily lost, changes to the lock can be entered manually at the lock’s keypad. When Internet access is restored, the lock
will automatically update the web interface with any changes. See Manual Programming Functions on page 5 for more information.
Lights/Beeps Legend
Programming Legend
Step Confirmation
Programming Code (six numbers)
more information.
• A correct entry was made during
programming and accepted by the
lock.
Three Lights
and Three Beeps1
Function Confirmation
Schlage Button
• Used for programming
• Used to turn on the backlight
• A set of steps was completed
successfully.
One Long Flash
and One Long Beep1
Error
User Code (four numbers)
information
• An incorrect entry was made during
programming.
One Long Flash
and Two Beeps1
• For other errors, see the
troubleshooting section.
Backlight
Keypad Numbers
• Used for programming
• Used to enter a user code to unlock the
lock
• Entire keypad glows blue during
programming and when the Schlage
button is pressed before pressing any
codes.
4
1
Beeps will sound only when the beeper is turned on. Low battery beeps will sound even when the beeper is disabled.
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Manual Programming Functions
Press the keys on the keypad as shown in the following steps. Wait for the confirmation indicator before proceeding to the next step. If
you make a mistake, wait for all lights and beeps to stop and then start over from the beginning.
PressNew
(Four
Press
(Six
Numbers)
WaitFor
Press
PressSameNew
(Four
Numbers)
Add
Numbers)
WaitFor
Success!
WaitFor
3Lights+3Beeps
Press
3Lights+3Beeps
Press
1LongLight+1LongBeep
PressSameUnwanted
3Lights+3Beeps
PressUnwanted
(Six
Numbers)
(Four
Numbers)
(Four
Numbers)
Delete
Change
WaitFor
WaitFor
Success!
WaitFor
3Lights+3Beeps
Press
3Lights+3Beeps
Press
1LongLight+1LongBeep
PressSameNew
3Lights+3Beeps
PressNew
(Six
Numbers)
(Six
Numbers)
(Six
Numbers)
WaitFor
WaitFor
WaitFor
Success!
3Lights+3Beeps
Press
3Lights+3Beeps
Press
3Lights+3Beeps
1LongLight+1LongBeep
Press
EnableVacation
Mode
(DisableAll)
DisableVacation
Mode
(Six
Numbers)
(Six
Numbers)
(EnableAll1)
WaitFor
Success!
Success!
3Lights+3Beeps
Press
1LongLight+1LongBeep
Press
1LongLight+1LongBeep
(Six
Numbers)
Enable/Disable
Beeper
WaitFor
Success!
3Lights+3Beeps
Press
1LongLight+1LongBeep
Press
Press
(Six
Numbers)
(Six
Numbers)
DeleteAll2
WaitFor
WaitFor
Success!
3Lights+3Beeps
Press
3Lights+3Beeps
Press
1LongLight+1LongBeep
(Six
Numbers)
Enable/Disable3
TurnLockFeature
WaitFor
Success!
3Lights+3Beeps
Press
1LongLight+1LongBeep
Press
(Six
Numbers)
PutLockin
EnrollmentMode4
WaitFor
Success!
Blinking
3Lights+3Beeps
1
2
3
Enable All User Codes function is available only when user codes are currently disabled.
Delete All User Codes function will remove ALL user codes, but will not change the programming code. User Codes cannot be recovered after this function is completed.
The Turn Lock Feature is available only on the BE369 (deadbolt). When this feature is disabled, a valid user code must be entered in order to lock the lock from the
outside. The Turn Lock feature is enabled by default.
4
Bridge must be put into enrollment mode before lock for successful enrollment/exclusion.
5
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Emergency Key Override
If the battery fails completely, or if there is an electronic error, the lock can be unlocked manually using the key.
BE369
FE599
Troubleshooting
Problem
Lights/Beeps Cause
Solution at Lock
Solution on Web
Entering a valid user code
using the keypad does not
unlock lock.
Green then
Red/Hi then
Low
Lock is in vacation mode.
Enter six-digit programming
code.
Uncheck Vacation
checkbox.
Schlage button does not light none
when pressed
Lock keypad is locked out
because too many incorrect
codes have been entered.
Wait 30 seconds and try
again.
none
Battery is dead.
Replace battery. See
Replace the Battery.
none
none
There is a delay before the
Red then
Battery is low.
Replace battery. See
Replace the Battery.
lock unlocks after a valid user Green/Low then
code is entered.
Hi
The Schlage button blinks
red, even when no buttons
have been pressed.
Fast red blink.
Battery is critically low.
Replace battery. See
Replace the Battery.
none
Cannot add a new user code. Red (when
19 user codes already exist.
Delete at least one existing user code. Then add
new user code.
attempted via
keypad)
When adding a user at the
keypad, the first user code
entry did not match the
second.
Try again. Make sure you
enter the same code twice.
none
none (when
attempted via
web)
First four digits match
first four digits of the
programming code.
Change the programming
code or select a different
user code to add.
Select a different
user code to add.
User code already exists in
lock.
Select a different user code.
Cannot delete a user code at Red
the keypad.
The first user code entry did
not match the second.
Try again. Make sure you
enter the same code twice.
none
6
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Problem
Lights/Beeps Cause
Solution at Lock
Solution on Web
Cannot change the
programming code.
Red
User code already in lock
matches the first four digits
Select a different
programming code, or delete
none
of the programming code you the user code that matches
are trying to add.
the first four digits you want
to use.
The first programming code
entry did not match the
second.
Try again. Make sure you
enter the same code twice.
none
none
Cannot delete all user codes Red
at the keypad.
The first programming code
entry did not match the
second.
Try again. Make sure you
enter the same code twice.
Pressing the Schlage
none
Turn Lock feature is disabled. Enable the Turn Lock feature. none
button when the deadbolt
is unlocked does not allow
locking (deadbolt only).
more information.
Thumbturn does not spin
freely when deadbolt is
locked (deadbolt only).
none
none
Deadbolt is malfunctioning.
Call Customer Service at
(877) 288-7707.
none
none
Pressing the Schlage
button when deadbolt is
locked unlocks the deadbolt
(deadbolt only).
Lock was installed improperly. Cam needs to be rotated to
proper position. Check step
7 in the deadbolt installation
instructions (located at part2.
Thumbturn is difficult to
rotate or does not rotate
smoothly (deadbolt only).
none
Deadbolt was not adjusted to Deadbolt needs to be
none
none
the correct backset position.
adjusted to correct position.
Check step 3 in the deadbolt
installation instructions
(located at part2.schlage.
com).
After entering a valid code on Green then
the deadbolt keypad, Schlage Orange
button flashes green and
AA batteries need to be
replaced.
Replace AA batteries.
page 3 for more information.
then amber. Otherwise, lock
appears to function normally
(deadbolt only).
©2009 Schlage Lock Company
lock user guide Rev. 06/09-b
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