SHAWdigitAl PHONE
User guide
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HEllO. WElCOmE tO SHAW’S
HOmE PHONE SERViCE.
Inside you’ll find easy-to-follow instructions for all
the features included with your home phone service,
depending on what plan you have selected.
For over 35 years, Shaw has been working hard
to provide you with an ever-increasing range of
entertainment and communication products, including
Shaw Digital TV, Shaw High-Speed Internet and Shaw
Digital Phone.
Shaw Digital Phone is about convenience. With two
home phone service plans, it allows you to choose the
plan that’s right for you.
If you have any questions, a Shaw Customer Service
Representative will be happy to help. Please call
1.888.472.2222 or visit us online at SHAW.CA
1
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VOiCEmAil
Voicemail answers your calls when you
are unable to answer the phone. Your
personalized greeting is played and the
caller’s message recorded for you to
listen to later.
The system will now prompt you to
confirm your new password.
> Re-enter your new password.
#
> Press
to finish.
> Press
to cancel.
*
gEttiNg StARtEd
Before you can use the Voicemail service,
you must first initialize your Voicemail box.
Step 4 – Identify your Voicemail box
by recording your name and/or
telephone number.
The system will request you to record your
name and/or telephone number at the
Step 1 – Access the system.
9
8
> dial
from your home phone.
*
tone. Following that:
1
Step 2 – Enter your temporary password.
Shaw will provide you with a temporary
> Press
to replay.
to accept.
to cancel.
#
> Press
password for your initial log-in.
> Press
*
#
> Enter your temporary password and press
.
Step 5 – Record your personal greeting.
The system will request you to record your
Note – if you enter an incorrect password, you will be
asked for your mailbox number (your 10-digit phone
number), followed by the password again.
greeting at the tone. When completed:
> the system will now prompt you to change your
temporary password and record your name
and greeting.
#
> Press
to end the recording.
to replay.
1
#
> Press
> Press
> Press
to accept.
Step 3 – Enter your new password.
to cancel.
*
For security reasons, please change your
password immediately. You may not
reuse your temporary password. The new
password length can be 4 to 19 digits.
Step 6 – Exiting the system.
To complete your set-up session, hang up.
> Enter your new password.
#
> Press
to finish.
> Press
to cancel.
*
2
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REtRiEViNg YOuR mESSAgES
To access your voicemail without calling
your home phone:
When you have a new message waiting,
you will hear an interrupted dial tone
when you pick up the receiver, or
your phone’s message-waiting light
will be flashing (on phones with a
message-waiting light feature). You can
still make and receive calls when you
hear the interrupted dial tone.
> dial the Voicemail Access Number (see Appendix A) for
the city where your phone service is located.
> Enter your mailbox number (your 10-digit phone number).
> Enter your password.
> Follow the prompts to check for new or saved messages.
HOW tO REViEW mESSAgES
This system will describe the message
(new, saved, when it was received, etc.),
and will then play the message. If you
have expired messages (messages older
than seven days), the system will prompt
you with the following menu to review or
delete these before proceeding to your
new messages:
To access your voicemail from home:
9
8
> Press
.
*
> if you have set up the skip PiN feature, you will not
be prompted for your password. (See page 5 for
instructions on how to set up this feature.) if this
feature is not enabled, please enter your PiN
when prompted.
Note – if you enter an incorrect password, you will be
asked for your mailbox number (your 10-digit phone
number), followed by the password again.
0
Help.
1
Review expired messages.
To access your voicemail while you are
away from home:
2
delete all expired messages.
After you have entered the system, use
the following options while listening to
> dial your phone number and press
personal greeting begins.
when your
*
your new or saved messages:
> Enter your password.
1
> Press
to hear new, unheard messages first; or
> Note: if you enter an incorrect password, you will be
asked for your mailbox number (your 10-digit phone
number), followed by the password again.
3
> Press
to review other messages.
If listening to other messages, press:
1
to listen to your archived messages.
> Follow the prompts to check for new or saved messages.
2
to listen to messages deleted during your
current session.
3
to listen to messages you have composed for
future delivery.
3
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AdVANCEd VOiCEmAil
FEAtuRES
REViEWiNg mESSAgES
CuStOmizE YOuR VOiCEmAil SERViCE
From the main menu:
Personal Options menu:
0
0
Help.
Help.
1
1
to listen to your new messages.
to manage your personal greeting.
3
2
to listen to your other messages.
to change your password.
3
to manage your distribution list.
4
to change your personal options.
4
to record your name.
During playback:
0
Back to main menu.
*
Help.
1
to skip back 10 seconds.
HOW tO CHANgE YOuR PASSWORd
1
2
4
6
5
1
to skip back to the beginning.
Pause playback.
From the main menu:
4
decrease volume.
> Press
for personal options.
2
increase volume.
> Press
to change your password.
For envelope information – who sent the message,
> Enter your new password. Password can be 4 to 19
when and to whom.
digits long. You cannot reuse your old password.
3
#
to skip ahead 10 seconds.
> to finish entering password press
.
3
#
7
9
3
to skip ahead to the end of the message.
> to confirm password, please re-enter it now.
#
to skip this message.
to delete this message.
to save this message.
> to finish entering password press
.
> New password confirmed.
tO SkiP tHE PASSWORd PROmPt
WHEN ACCESSiNg VOiCEmAil
FROm YOuR HOmE PHONE
After playback:
0
Help.
6
to forward this message. Note – messages
can be forwarded to other Shaw Voicemail
system users only.
From the main menu:
4
> Press
> Press
> Press
> Press
for personal options.
9
to save this message.
2
2
1
to manage your password.
7
to delete this message.
for password prompt options.
#
to skip this message.
to skip password prompt.
5
For envelope information.
to cancel the message playback and return to
the previous menu.
*
ꢀ
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tO REACtiVAtE tHE PASSWORd PROmPt
WHEN ACCESSiNg VOiCEmAil FROm
YOuR HOmE PHONE
Personal greeting menu:
1
to listen to your greeting.
2
to re-record your personal greeting.
3
to delete your personal greeting.
From the main menu:
to return to the previous menu.
*
4
> Press
for personal options.
After leaving a message:
2
2
2
> Press
> Press
> Press
to manage your password.
for password prompt options.
to reactivate the password prompt.
0
Help.
#
to send message.
1
Replay message.
2
Append message.
HOW tO CHANgE YOuR PRE-RECORdEd NAmE
3
to mark message as urgent.
4
From the main menu:
to mark message as private.
4
> Press
for personal options.
to erase and re-record.
*
4
> Press
to record your name.
> Record your new name at the tone.
PERSONAl diStRiButiON liStS
#
Press
when finished.
Distribution lists contain the phone
numbers of other Shaw home phone
service users. You can use distribution
lists to quickly forward Voicemail
messages to all users on the list.
#
> to accept new name press
.
1
> to replay press
.
> to erase and re-record press
.
*
HOW tO CHANgE YOuR PERSONAl gREEtiNg
0
Help.
1
Review distribution lists.
From the main menu:
2
Create distribution lists.
4
> Press
for personal options.
3
delete distribution lists.
1
2
> Press
for personal greeting.
4
modify existing distribution lists.
> Press
to record a personal greeting.
Previous menu.
*
> Record your greeting at the tone.
#
Press
when complete.
#
> to accept press
.
1
> to replay press
.
1
> to erase and re-record, press
.
ꢁ
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CAll FORWARd
Call Forward redirects your incoming calls
to another phone number. You can forward
calls to any local number you choose.
To cancel Call Forward:
7
3
> lift the receiver and dial
.
*
> When you hear a series of beeps, this indicates Call
Forward has been cancelled.
To set up Call Forward:
> You can only cancel Call Forwarding from the phone
you activated it with.
7
2
> lift the receiver and dial
.
*
> When you hear the dial tone, dial the 10-digit number
you want your calls forwarded to. if you want calls
forwarded to your voicemail, dial the number that
corresponds to the area you live (see Appendix A).
While Call Forward is in effect:
> You may still make calls from your phone.
> Callers will receive a busy signal when the number that
> Once your call is answered, you can hang up. Call
your calls are forwarded to is busy.
Forward is now in effect.
> Calls that are unanswered at the forwarded number will
> Your call must be answered in order for call forwarding
not route to your Voicemail.
to be initialized.
> Call Waiting is inoperable. You will not receive a
Call Waiting signal, and the call will automatically
be forwarded.
If the line is busy repeat the steps above.
You will hear a confirmation tone to let
you know Call Forward is in effect.
> You will hear an announcement that “the feature is
already successfully activated” if you try to set up Call
Forward when it’s already in operation.
6
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CAll WAitiNg
With Call Waiting, you’ll know if another
call is coming in when you’re already on
the line. If you have a caller ID phone, the
names and numbers of incoming calls will
be displayed when you are on the phone.
To temporarily cancel Call Waiting:
Before you make a call:
7
0
> dial
. listen for two beeps.
*
> listen until no further beeps are heard and
make your call.
> Call Waiting will be restored when you hang up.
When you are on the phone and someone
else is calling you:
What happens when using Call Waiting:
> Callers will hear a normal ring instead of a busy
signal when you are already on the phone. if you have
temporarily turned Call Waiting off, second callers will
hear a busy signal or be routed to your Voicemail, if
you subscribe to Voicemail Services.
> You’ll hear a single tone when another call is waiting. if
you have Call Waiting with Call display you will hear a
series of tones.
> Press and release the receiver-disconnect button (or
link or flash). Caller #1 is now on hold.
> Waiting calls that are not answered will be routed to
Voicemail if you subscribe to Voicemail. You can find
the telephone number of the second call by using the
Call Return service. (See page 8 for more information.)
> You can now speak privately to caller #2.
> Press the receiver-disconnect button again (or link or
flash) to return to caller #1.
Note: Call Waiting will not work if a phone
extension is in use. Extension users must
hang up during all switching between calls.
> if you lose a call, hang up. the phone will automatically
ring and the call will be re-established.
> Call Waiting does not work when you are on a 3-Way
Calling call. Additional callers will be routed to
Voicemail or receive a busy signal.
7
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CAll diSPlAY
Call Display shows an incoming caller’s
name and telephone number (if available)
on a caller ID unit, or a caller ID-equipped
phone, before you answer.
To use Call Display Blocking:
If you do not want your name and phone
number displayed when you make a call,
you can activate Call Display Blocking.
6
7
> dial
before placing a call.
*
To use Call Display:
> “Private Number” and “Private Name” will
You don’t need to do anything to use Call
Display – just watch the display screen on
your caller ID-equipped phone or caller ID
unit when a call comes in. After the first
full ring, the phone number and name will
appear if the call is from an area where
Call Display service is available.
be displayed.
If you have a non-published telephone
number, but wish to display your name
8
2
and telephone number, dial
before placing a call.
*
“Unknown Number” and “Unknown
Name” will be displayed if the call is
from a pay phone, some cellular phones,
areas where Call Display features are not
available, or an operator-assisted call where
operator assisted blocking was requested.
“Private Number” and “Private Name”
will be displayed if the caller activated
Call Display Blocking.
8
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3-WAY CAlliNg
CAll REtuRN
3-Way Calling lets you talk with two other
people in one call.
With Call Return, you can dial the last
number that called you whether you
answered the call or not. Call Return works
with direct-dialed calls from most areas.
To use 3-Way Calling:
> Phone the first person and tell them you’re going to
bring another participant in.
To use Call Return:
> Press the receiver-disconnect (or link or flash) button
to place them on hold.
6
9
> dial
to hear a recording of the phone
*
number of the last incoming call.
> When you hear the dial tone, call the next participant.
> Call Return will not work when the call is from a private
number, a blocked number, or 1-800 or 1-900 numbers.
in some cases, Call Return will not work outside of your
local calling area.
> When the second participant answers, press the
receiver-disconnect button again (or link or flash). All
three people will be connected in one call.
Call Return cannot return a call to a
number that has Call Forward activated.
You will receive a message that Call
Return does not follow Call Forward.
3-Way Calling tips:
> if you are unable to reach the second participant,
press the receiver disconnect button (or link or flash)
twice to connect back with the first person you called.
> if you reach a participant’s voicemail, press
times to disconnect.
three
*
Calls cannot be returned when calls are
placed from:
> As long as you remain on the line, either one of the
other participants can hang up and you can continue to
talk to the remaining person.
> Phones using Call display Blocking features – you will
hear a voice message saying that the call was
marked “private.”
> during a 3-Way Call, Call Waiting will not work. the
caller will be routed to Voicemail if you subscribe to
Voicemail Services, or they will receive a busy signal.
> Some pay phones, business lines, cell phones and long-
distance connections.
> the operator.
> All extension phones must be hung up in order to use
3-Way Calling.
9
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ANONYmOuS CAll
REjECtiON
SHAW diStiNCtiVE RiNg
With Anonymous Call Rejection you can
avoid receiving a call from numbers that
have a privacy feature activated such as
Caller ID Blocking. When Anonymous
Call Rejection is activated your phone will
not ring. Instead, the caller will hear a
recording that informs them that you do
not accept calls from blocked numbers.
They will then have to hang up and
unblock their number to have their call
placed through to you.
With Shaw Distinctive Ring you can have
up to three additional telephone numbers
assigned to your home phone line. It’s
not an extra line, but a feature that allows
your home telephone to ring differently
depending on what number a caller dials.
This allows you to assign a distinctive
ring to any member in the house so you’ll
know who the call is for based on the
ring tone. You can also assign a Shaw
Distinctive Ring to your fax machine so
you can tell regular calls from incoming
faxes. Call 310-SHAW for more details.
To use Anonymous Call Rejection:
7
7
> lift the receiver and dial
.
*
> You will hear a recording confirming that Anonymous
Call Rejection is activated.
> Anyone calling with a blocked number will hear a
recorded message indicating that your telephone line
is not accepting blocked calls.
To cancel Anonymous Call Rejection:
8
7
> lift the receiver and dial
.
*
> You will hear a recording confirming that Anonymous
Call Rejection is deactivated.
10
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SHAW lONg diStANCE
Whether you are a Shaw Digital Phone or
Shaw Digital Phone Lite customer, you
will enjoy our competitive international
rates and services that will help you keep
in touch with friends and family around
the world.
SHAW iNtERNAtiONAl diRECt
For calls to destinations outside of Shaw
International there is Shaw International
Direct, featuring the most competitive
calling rates available. You can call
destinations such as the Philippines
or India.
With Shaw Digital Phone you will receive
1,000* monthly minutes of no-charge
calls to destinations in the U.K., Europe,
Asia Pacific and South America.
SHAW PREPAid CAlliNg
Shaw’s Prepaid Calling Plan lets you enjoy
great international calling rates even when
you’re not using Shaw Digital Phone. You
can use Shaw’s prepaid plan from a cell
phone, a pay phone, a hotel room phone
- virtually any phone, from anywhere.
Shaw’s Prepaid Calling Plan allows you to
prepay as much or as little as you want,
and the plan is activated instantly. Our
plan has no hidden fees – no connection
fee, no monthly fee, and no minimum
charge per call. Your prepaid amount goes
completely towards your long-distance
usage. Visit SHAW.CA to order a Prepaid
Calling Card or call 310-SHAW for details.
With Shaw Digital Phone Lite you will
benefit from our 4¢ per minute rate to the
same Shaw International destinations in
the U.K., Europe, Asia Pacific and South
America, as well as Canada and the U.S.
*Shaw Digital Phone includes only 1,000 minutes of international calling per month and is limited to the Shaw International Calling
destinations. Some mobile phone and outlying territory terminations are excluded from the Shaw International Calling Destinations.
International calls placed outside of the international calling areas are subject to regular Shaw International Direct per-minute calling rates.
11
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APPENdix A
Dial Voicemail Access Toll-Free Number
From Anywhere in Canada or the U.S.:
Saanich 250.665.7999
Sherwood Park 780.640.7999
Sooke 250.664.7999
> dial the toll-free number at 1.866.656.7429 from
anywhere in Canada or the united States.
Saskatoon 306.979.6245
Spruce Grove 780.946.6999
Strathmore 403.480.3999
St. Albert 780.651.7999
Vancouver, City of 778.327.7999
Vernon: 250.275.6245
> Enter your mailbox number (your 10-digit phone
#
number) followed by
.
#
> Enter your password followed by
.
> Follow the prompts to check for new
or saved messages.
Victoria 250.220.4699
CitY VOiCEmAil ACCESS NumBER
Airdrie 403.420.3999
West Vancouver 778.280.7999
Whalley (Surrey) 778.394.6245
White Rock 778.292.7999
Winnipeg 204.282.1099
Brentwood Bay 250.665.7999
Burnaby (New Westminster)
604.395.2999
Burnaby (Vancouver) 778.327.7999
Calgary 403.355.5099
Canmore 403.675.6245
Cochrane 403.855.3999
Edmonton 780.644.0099
Fort McMurray 780.747.3999
Ft Saskatchewan 780.936.6999
High River 403.469.3999
Kamloops (South) 250.434.9999
Kelowna 250.448.9899
Lethbridge 403.388.3999
Medicine Hat 403.488.3899
North Vancouver 778.338.3999
Newton (Surrey, BC) 604.595.6999
Okotoks 403.939.3999
Penticton: 250.276.6245
Red Deer 403.755.3999
Richmond 604.295.3999
12
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NOtES
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NOtES
1ꢀ
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NOtES
1ꢁ
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FOR FuRtHER iNFORmAtiON
diRECtORY ASSiStANCE
To access directory assistance, dial 411
for local and North American numbers.
24/7/365 SuPPORt
Technical support is available 24 hours
a day, 7 days a week, 365 days a year –
simply dial 611 from your Shaw home
phone service. If calling from another
phone, dial 1.888.472.2222.
To find out more CAll 1.888.472.2222
OR ViSit SHAW.CA where you’ll also find our Terms and Conditions.
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tsX 60
sHAW.CA
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