Seagate Portable Media Storage SRN21C User Guide

Seagate Personal Cloud

User Manual

Model: SRN21C

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.B.a.c.k. u. .p.t.o. .y.o.u.r. c. l.o.u. d. .s.e.r.v.i.ce. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2.3.

8 .S.y.n.c. w. .it.h. .Y.o.u. r. C. .lo. .u.d. S. .e.rv. i.c.e. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2. .4.

9 .D.o. w. .n.l.o.a.d. L. a. r.g.e. .F.il.e.s. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2. .5.

.O.p. e.n. .t.h.e.D. .o.w.n. l.o.a.d. M. . a. n. .a.ge.r. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2.5.

.D.o. w. .n.l.o.a.d. .la.r.g.e. .fil.e.s. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2.5.

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10 .P.a.s.s.w. o. .rd. .s. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2. 6. .

.H.o.w. .a.r.e. P. .er.s.o.n. a. l. C. .lo. u. .d.p.a.s.s.w. o. .rd. s. .u.s.e.d.?. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2.6.

.C.h.a.n.g.e. y. o. .u.r.p.a.s.s.w. o. .rd. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2.6.

.If.y.o. u. .a.r.e. .th.e. .P.e.r.s.o.n. a. l. C. .lo. .u.d. .o.w. n. .e.r. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2.6.

.If.y.o. u. .a.r.e. .a.u.s.e. r. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2.6.

11 .O. w. .n.e. r. .A.d.m. .in. i.s.t.ra. t.io. .n. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2. 7. .

.O.p. e.n. .t.h.e.D. .ev. i.c.e.M. .a.n.a.g.e.r. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2.7.

.L.E.D. .B.e.h.a.v.i.o.r. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2.7.

.P.e.rs.o. n. .a.li.ze. .y.o.u.r. P. .er.s.o.n. a. l. C. .lo. u. .d. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2.7.

.R.e.se.t. y. o. .u.r.P.e.r.s.o.n.a.l.C. l.o.u.d. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2.8.

.C.h.a.n.g.i.n.g.D. .ev. i.c.e.S.e.r.v.ic.e.s. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2.8.

.S.ta. r.t. a. n. .d.s.t.o.p. a. .s.e.rv. i.c.e. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2.8.

.R.e.-i.n.d.e.x. a. .m. .e.d.ia. .se.r.v.i.ce. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2.8.

.C.o.n.t.r.o.l.r.e.m. o. .te. .a.cc.e.s.s.f.o.r. a. l.l.u.s.e.r.s. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2.9.

.C.o.n.s.e.r.v.e.p.o. w. .e.r.u.s.a.g.e. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2.9.

.C.o.n.n. e.c.t.y.o. u. .r.d.e.v.ic.e. t.o. .a.n. u. .n.in. t.e.r.ru. .p.t.ib.l.e.p.o. w. .e.r.s.o.u.r.c.e. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2.9.

.N.o.t.if.i.ca. t.i.o.n.s. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3.0.

.S.to. .ra. g.e. .u.s.a.ge. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3.0.

.N.e.t.w.o.r.k. .S.e.tt.in. .gs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3.0.

.C.h.a.n.g.e. t.h.e. .IP. .c.o.n.f.ig.u.r.a.t.io.n. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3.0.

.C.o.n.f.ig.u. r.e. .a.p.r.o.x.y. .se. r.v.e.r. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3.1.

.C.o.n.f.ig.u. r.e. .p.o.r.t.f.o.r.w.a.r.d.in. .g. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3.1.

12 .A. p. p. .e.n.d.ix. .A. :. C. .o.m. .p.li.a.n.c.e. .a.n.d. S. a. f.e.t.y. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3. 3. .

.R.e.gu. .la.t.o.r.y.C. .o.m. .p.li.a.n.c.e. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3.3.

.F.C.C. .D. .E.C. L. A. .R.A.T.I.O. N. . O. .F. .C.O. .N. F. .O.R. M. .A. N. .C. E. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3.3.

.F.C.C. .C. .la.s.s. .B. .In.f.o.r.m. a. t.io. .n. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3.3.

.E.u.r.o.p.e. .-.E. U. . D. .e.c.l.a.ra. t.io. .n. o. .f.C.o. n. .fo. .rm. .it.y. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3.4.

.S.a.fe. t.y. G. .u.i.d.e.li.n.e.s. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3.6.

.P.o.w. e. .r.S.o. u. .rc. e. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3.6.

.S.a.fe. t.y. H. .a.n.d.l.in. g. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3.6.

.S.a.fe. t.y. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3.7.

.E.n.v.ir.o. .n.m.e. n. .t. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3.7.

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.P.e.r.s.o.n.a.l.C. .lo. u. .d.P.l.a.c.e.m. e. .n.t. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3.7.

.D.a.t.a.S.e. c. u. .ri.ty. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3.8.

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Welcome to Your Personal Cloud

Thank you for purchasing the Seagate Personal Cloud. You and everyone in your household can create a

centralized media library and safeguard your important files in one location.

With Seagate’s free apps, your content is safe and available to you no matter where you are.

Seagate Dashboard—Create

backup plans to effortlessly

and automatically back up

content from your PC.

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Seagate Dashboard—Create

and maintain your media

library on your PC or Mac

with the Smart Copy

feature.

Seagate Mobile Backup

—Back up your mobile

devices to your Personal

Cloud.

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Seagate Media—Stream your

media library to your mobile

devices, Smart TVs, and

other media devices.

Backup Manager—Back up

to the cloud and sync with

cloud services.

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Backup Manager—Back up

your backups to USB

attached storage or another

network attached storage

device.

System Requirements

Before you begin setting up your Personal Cloud, read through these instructions and specifications and

review the safety guidelines.

What’s in the Box?

Make sure that you have these items. If not, contact Seagate Customer Support.

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Hardware Requirements

Your router must have one 10/100/1000 Ethernet port.

Soꢀware Requirements

Windows^®10, 8.1, Windows 7, and Windows Vista^®

Mac OS^®X v10.7 or later

Internet Requirements

Internet connection for activation and online file access and sharing

One of these web browsers:

Internet Explorer^®9.x or later

Firefox^®5.x or later

Chrome 11.x or later

Safari^®5 or later

Connect Your Personal Cloud

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1. Using the supplied Ethernet cable, connect your Personal Cloud to your Wi-Fi router.

2. Attach the power adapter to the Personal Cloud power port, and plug the adapter into a power outlet.

While powering up, the LED on the top of the device quickly flashes white. When the LED is a solid white,

the device is ready to access on your network. For more information about the LED behavior, see LED

Behavior.

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Owner Setup

When you set up your Personal Cloud, you also create the owner account. The owner adds users, manages

the device’s services, such as iTunes, and manages device settings, such as power management.

If you followed the quick start guide and were successful setting up your device and adding your owner

account, you can start adding users.

Set Up Your Owner Account

1. Access your Personal Cloud.

PC—In Windows or File Explorer under Networks, click PersonalCloud.

Mac—In Finder under Shared, click PersonalCloud.

Note: If your computer does not detect your Personal Cloud, go to Seagate Support.

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2. Open the Public folder and then double-click Personal Cloud.

The Welcome screen opens in your web browser.

Note: You can also access your Personal Cloud through the Seagate Dashboard desktop icon.

Learn more about the Seagate Dashboard.

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3. Enter your email address and create a password.

If you have registered with Seagate before (for example, you already have a Seagate Access account),

you can use the same email address and password.

Your Personal Cloud creates your:

Username, which allows you to access your private folder, manage users, and manage device settings

Private folder where you can store personal content

Seagate Access account, which allows you to access your Personal Cloud remotely and enable

remote access for other users

A message is sent to your email account with the confirmation code needed to activate your Seagate

Access account.

Note: Check your spam folder if you don’t find an email in your Inbox.

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4. Enter the confirmation code and complete your owner information.

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Note: You also need to confirm your Seagate Access account before you can give other users

remote access.

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5. Click Finish.

The Personal Cloud Welcome tour opens. Take a moment to complete the tour to learn about Personal

Cloud features.

The Personal Cloud management page opens.

1. Device Manager. Manage users and manage your device.

2. Download Manager. Download files from your computer or the Internet to your device.

3. Backup Manager. Manage your backups from your computer, cloud service, and device.

4. App Manager. Install apps onto your device.

5. Sdrive. Access your content remotely.

6. Seagate Media. Enjoy your media library on your mobile devices.

You are now ready to:

Add user accounts.

B e g in building your media library

Prot e ct your important documents

Manage your P e r sonal Cloud

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Adding and Managing Users

The Personal Cloud owner can add and manage users.

Open the Users page

1. Access your Personal Cloud.

PC—In Windows or File Explorer under Networks, click PersonalCloud.

Mac—In Finder under Shared, click PersonalCloud.

2. Open the Public folder and then double-click Personal Cloud.

3. Sign in with your username and password.

4. Click Device Manager and then click Users.

Add users

As the owner, you can invite people at home and outside of your home network to use your Personal Cloud.

1. Open the Users page.

Note: If you want to enable remote access and you haven’t confirmed your Seagate Access

account, do so now by clicking Confirm Email.

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2. Click Add user.

You can add two types of users:

Local and remote—A user who has access to your home network and can also have remote access to

your Personal Cloud when away from home.

Local only—A user who has access to your home network only. You can add remote access later.

3. Complete the New User form.

An email with instructions is sent to the new user. Users should check their Spam folder if they have not

received their email invitation. The code is valid for 72 hours. The owner can send a new invitation if the

code expires.

Manage remote access for an exisꢁng user

The owner can manage remote access on a user-by-user basis. Remote access allows users to access

content while away from home.

You can also control remote access for all users.

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To manage remote access for a specific, existing user:

1. Open the Users page.

Note: If you want to enable remote access and you haven’t confirmed your Seagate Access

account, do so now by clicking Confirm Email.

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2. Click the dot under Seagate Access to the right of the username.

Seagate Access

Status

Description

Seagate Access is on

The owner has invited a user to create a Seagate Access, but the process is not

complete.*

Seagate Access is off

* A yellow dot indicates a pending status. You have invited the user to create a Seagate Access account

and the Personal Cloud is waiting for the user to complete the process.

Edit a user

Only the Personal Cloud owner can change a user’s username and email address. Both the owner and user

can change the user’s private folder password, as described in Passwords.

1. Open the Users page.

2. Click the item you want to change.

Username—Changing the username also changes the user’s private folder name.

Password—Changes only the user’s private folder password.

Email address—The email address is the user’s Seagate Access ID, which is used to remotely access

your Personal Cloud.

Delete a user

The Personal Cloud owner can delete all user accounts. Deleting a user account also deletes the user’s

private folder and its contents.

If the user has created backup plans through the Backup Manager, the backups are also deleted. For more

information, see Backups.

1. Open the Users page.

2. Place the cursor to the right of the Seagate Access column in the user’s row, and click the X.

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Public and Private Folders

Your Personal Cloud has a Public folder that anyone can use and a private folder where each local user can

store personal content that others cannot see.

What’s the diﬀerence?

Everyone on your home network can access the Public folder. Anyone who has been given a Seagate Access

account to the storage device can also access the Public folder. Use the Public folder for files you want to

share and for your centralized media library.

A private folder is created for each user account and is password protected. Use your private folder to back

up content that you don’t want to share with others.

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Which folder to use

Public folder

Create your media library in the Public folder and copy any data that you want to share to the Public folder so

that you and others can access it. See M e dia L ibrary.

Private folder

Back up your content to safeguard against computer malfunctions. Content backed up to the Public folder can

be viewed by anyone who has access. No one but you can view content backed up to your private folder.

You can back up your computer and mobile devices using Seagate Dashboard software and Seagate Mobile

Backup apps. You can also back up your backups by creating backup and sync plans in the Personal Cloud with

Backup Manager

For information on Seagate Dashboard and Mobile Backup apps, visit the Seagate Dashboard page.

For information on backing up your backups, see Backing Up and Syncing Content.

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Media Library

You can use your Seagate Personal Cloud to centralize your media. Everyone with a user account can copy

their media to the library and stream content in the library on devices throughout your home and away from

home.

Create and maintain your media library

Music, movies, and photos—you and other household members probably each have media files on multiple

devices. You can consolidate your media in one place on your Personal Cloud for sharing and easy

maintenance.

Copy your media library to the Public folder on your Personal Cloud. You can easily stream the content on

your other devices using the Seagate Media app, which only accesses the Public folder.

Before you copy your media to your Personal Cloud from your computer, Seagate recommends that you

connect your computer directly to your router instead of using a Wi-Fi connection. Wi-Fi speeds are not

ideal for copying large quantities of files.

To copy

content from

your

You need to

Computer

Install S e a gate Dashboard on your computer, and create a Smart Copy plan that

continuously updates your media library on your Personal Cloud.

Mobile

device

Install Seagate Media on your mobile device from your app store, and set up Auto

Upload. Auto Upload is located in the Settings menu of the Seagate Media app.

It backups up photos and videos only over Wi-Fi.

External

device

Plug the device in to the USB port on your Personal Cloud, and drag and drop content

from your external device.

Stream media content

You can stream your centralized media library from the Public folder on your Personal Cloud throughout your

home on a variety of devices and remotely on your mobile devices.

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Stream media at home

To stream

content to

your

You need to

Apple TV

1. Install the Seagate Media app on your mobile device.

2. Connect your mobile device to your Personal Cloud.

(Your mobile device and Personal Cloud must be on the same home network.)

3. Launch the Seagate Media app.

4. Use the Apple TV remote to select the local network from the list or to enter local

network's name if the network is hidden.

(Your Apple TV must be on the same home network as your Personal Cloud and mobile

device.)

5. Enter your password if requested. The Apple TV connects to the router.

6. Enable AirPlay.

Swipe up from the bottom of your mobile device to access

Control Center. Select your Apple TV.

Tip: Make sure Mirroring is off for Videos and Music.



7. Select a movie or song in the Seagate Media app and click Play.

The movie or song plays on the TV connected to your AirPlay device.

Chromecast 1. Configure Chromecast on your TV and Wi-Fi per the manufacturer's instructions.

2. Install Seagate Media on your mobile device.

3. Tap the cast icon and choose video, photo, or music to start casting.

DLNA

Certified

device

The DLNA service, an industry-wide standard for sharing data over a home network, is

turned on by default on your Personal Cloud.

1. Connect your DLNA Certified device and your Personal Cloud to the same Wi-Fi

network (when required).

2. Consult your DLNA Certified device's instructions.

3. Generally, DLNA provides a menu showing available devices. Select your Personal

Cloud.

Your DLNA Certified device loads the content it is able to play from your Personal Cloud.

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iTunes

Turn on the iTunes service.

1. In the Device Manager, click Services.

2. Place your mouse over the iTunes service. Click the Edit menu that appears, and then

click Start.

3. Start iTunes on your computer.

4. Open Preferences. (On a Mac keyboard, press command+comma. In iTunes on your PC,

select Preferences from the Edit menu).

5. Click the General tab and ensure that Shared Libraries is checked.

6. Open the menu sidebar (View > Show Sidebar)

7. Under Shared, select PersonalCloud

To learn how to copy your iTunes library to your Personal Cloud, visit the Seagate Personal

Cloud support page.

LG TV

1. Turn on your LG TV.

2. Connect your LG TV and your Personal Cloud to the same Wi-Fi network.

3. Install the Seagate Media app on your mobile device.

4. Connect your mobile device to your Personal Cloud.

5. Tap the cast icon and choose video, photo, or music to start casting.

Roku

There are two ways to enjoy content on Roku.

1. Install Roku Media Channel from the Roku app store and connect to your Personal Cloud

through the app.

2. Install the Seagate Media app on your mobile device. Connect your Roku device and

Personal Cloud to the same Wi-Fi network. Tap the cast icon and choose video, photo,

or music to start casting.

Samsung

Smart TV

Install Seagate Media from the Samsung app store and connect to your Personal Cloud

through the app.

Stream media away from home

You need to

remotely

stream

content

to your

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iOS or

Android

media

device

Install the Seagate media app.

Seagate recommends that you install the Seagate Media app on your mobile device for

optimal access and viewing of your media. The Seagate Media app contains a remote access

module that allows you to sign in to your Seagate Access account and access your Personal

Cloud media library.

Note: You must create your Seagate Access account on your Personal Cloud

before you can sign in through the Seagate Media app.



Remotely access media content

You can remotely access your centralized media library on your Personal Cloud from your Mac and PC

computer.

To remotely access content

on your

You need to

Mac and PC computer

1. Install Sdrive, an application that you use to access content on your

Personal Cloud.

2. Go to the P e r sonal Cloud support page page and install the Sdrive client

on your computer.

3. Restart your computer. The software automatically opens.

4. Sign in with your Seagate Access account credentials.

5. Review the drives associated with your Seagate Access account:

Windows: Right-click the Sdrive icon in the system tray.

Mac: Left-click the Sdrive icon in the menu bar.

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Back up

Seagate provides several ways to protect your content. You can back up your computer, your mobile

devices, your DSLR camera, and your Personal Cloud.

Back up your computer and mobile devices

To back up You need to

content

from your

Install S e a gate Dashboard on your computer, and create a backup plan.

Mac

Set up a Time Machine plan.

1. Open Time Machine preferences.

2. Click Select Disk.

3. Find your Private folder name.

4. Select the folder and click Use Disk.

5. Enter your Personal Cloud username and password.

6. Click Connect.

Wait for a minute or two to connect. Your backup will start automatically.

Mobile

device

1. Install S e a gate Dashboard on your PC or Mac, and sign in to the Mobile Backup section

in Dashboard.

2. Install the Seagate Mobile Backup app on your mobile device from your app store and

create a backup plan as instructed in the app’s help.

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Mobile

device

Install Seagate Media on your mobile device from your app store, and set up Auto Upload.

Auto Upload is located in the Settings menu of the Seagate Media app. It backs up photos

and videos only over Wi-Fi.

Personal

Cloud

Use the Personal Cloud Backup Manager.

Back up your Personal Cloud

You can protect the content on your Personal Cloud by backing it up to another storage option.

Back up to an external drive

Back up to another Personal Cloud

Back up to your cloud service

Open the Backup Manager

1. Access your Personal Cloud.

PC—In Windows or File Explorer under Networks, click PersonalCloud.

Mac—In Finder under Shared, click PersonalCloud.

2. Open the Public folder and then double-click Personal Cloud.

3. Sign in with your username and password.

4. Click Backup Manager.

Back up to an external drive

If you are backing up to an externally attached drive, attach the drive to a USB port on your Personal Cloud.

There are two USB ports available: USB 2.0 and USB 3.0. The USB 3.0 port is on the right-hand side of your

Personal Cloud; the USB 2.0 port is on the back

1. Open the Backup Manager.

2. Click Personal Cloud, and then click Add backup.

3. Select Local Backup, and then click Next.

4. Select the folder of the content you want to back up.

5. Select the destination folder, or in the External ports section, select the externally attached drive.

6. (Optional) Create a new folder to organize your backups.

7. Choose a backup mode, manual, scheduled, or automatic.

Back up to another Personal Cloud

You can back up your Personal Cloud to another Personal Cloud or a Personal Cloud 2-Bay.

1. Open the Backup Manager.

2. Click NetBackup service and turn it on.

3. Click Personal Cloud, and then click Add backup.

4. Select Network Backup, and then click Next.

5. Select the folder of the data that you want to back up.

6. Select NAS OS device as your destination, and then click Next.

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7. Select a device from the list and complete your backup job.

Back up to your cloud service

To back up content to a cloud service, you must have an account on the service and an existing destination

folder that you can use for your backup.

1. Open the Backup Manager.

2. Click Personal Cloud, and then click Add backup.

3. Select Cloud Backup, and then click Next.

4. Select your cloud service as your destination, and then click Next

5. Sign in to the cloud service and type the name of the destination folder.

6. In Advanced parameters, securely transferring data is the default. You can change this selection. (This

feature is dependent on your cloud service offering.)

7. (Optional) Select to never delete files on the destination folder when they are deleted from the source.

8. Select a backup mode: manual or scheduled.

9. Create a name for your backup job.

10. Confirm the backup settings and the select Finish.

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Sync with Your Cloud Service

You can protect the content on your Personal Cloud by synchronizing it with your cloud service. Syncing also

lets you access your content from anywhere. This two-way sync guarantees that the Personal Cloud content

that you choose to save to the cloud service stays up to date when you make changes in the cloud service

or on your Personal Cloud.

Personal Cloud sync supports Google Drive and Dropbox. You must have an account on the cloud service

and an existing destination folder to use for your sync.

1. Open the Backup Manag e r .

2. Click Sync, and then click Add sync.

3. Select a cloud service.

4. Accept the conditions presented from the cloud service.

Your account information displays next to Account.

5. Click Next.

6. Select the folder you want to sync, and then click Next.

7. Set a schedule.

8. Click Finish.

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Download Large Files

You can use your Personal Cloud as an efficient way to download large PDF, torrent, or binary files from your

computer or the Internet.

Open the Download Manager

1. Access your Personal Cloud.

PC—In Windows or File Explorer under Networks, click PersonalCloud.

Mac—In Finder under Shared, click PersonalCloud.

2. Open the Public folder and then double-click Personal Cloud.

3. Sign in with your username and password.

4. Click Download Manager.

Download large ﬁles

You can download torrent files from your computer to your Personal Cloud and download PDF, binary, and

torrent files from the Internet.

1. Open the Download Manager.

2. Click Jobs.

3. If the service is off, click the slider on the right to turn the service on.

4. Click Add download.

5. Enter the source.

1. If the file is on the Internet, select URL and enter the URL address.

2. If the file is on your computer and it is a torrent file, select Local and browse for the file.

6. Enter the destination folder on your Personal Cloud.

7. Click Save.

Manage download seꢂngs

You can change the number of downloads that you can request at the same time and change the download

and upload rates.

Open the Download Manager and click Settings.

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Passwords

Passwords are often required to access a Seagate device, application, or web page.

How are Personal Cloud passwords used?

Passwords are used to:

Access your private folder on your Personal Cloud

Remotely access your Personal Cloud with a Seagate Access account or by installing the Sdrive client or

app on your computer or mobile device.

Back up your mobile content to your Personal Cloud.

Change your password

When you change your password, Seagate helps you keep other passwords in sync. Most users will have a

Personal Cloud password (to access their private folder) and a Seagate Access password (for remote access).

If you try to change your Personal Cloud or Seagate Access password and Seagate cannot synchronize the

passwords (for example, you might not be connected to the Internet), you will not be allowed to change your

password.

If you are the Personal Cloud owner

1. Open the Device Manager.

2. Click Users.

3. Click your device password or a user’s device password and make your change.

If you are a user

1. Open the Device Manager.

The Settings page opens.

2. Place the cursor over your password and click the pencil icon.

3. Change your password.

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Owner Administraꢀon

Your Personal Cloud has been configured with standard default settings. The Personal Cloud owner can

modify the settings, such as the device name, time zone, and the services used.

Open the Device Manager

1. Access your Personal Cloud.

PC—In Windows or File Explorer under Networks, click PersonalCloud.

Mac—In Finder under Shared, click PersonalCloud.

2. Double-click the Public folder on the right side, and then double-click Personal Cloud.

3. Sign in with your username and password.

4. Click Device Manager.

LED Behavior

Your Personal Cloud LED is on the top of your device. When your device is starting up for the first time, the

LED blinks white. After 8 – 10 minutes, your device is ready to access over your Wi-Fi network.

Note: Your LED might continue to blink, as the hard disk drive is initiating the software.



If you reset your device, the LED begins blinking red, and then blinks white.

Personalize your Personal Cloud

You can personalize your device by changing its name, the language, time zone, and more.

Note: Changing the device name does not affect local or remote access.



1. Open the Device Manager.

2. Click Settings and make your changes.

You can change settings that have an on and off button or display a pencil icon when you place the cursor

over the setting. Click the pencil icon to make a change.

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Note: If you want to change the time zone, and you have enabled Synchronization, turn it off

before changing the time zone and then turn it back on.



Reset your Personal Cloud

You can reset your device. A reset is not data-destructive. Performing these steps resets the network

settings and requires you to go through the initial setup process again. Your data is moved to a folder called

Recovery in the Public folder.

The reset button is inside the casing on the back of your Personal Cloud.

1. Power off your Personal Cloud using the power button on the back of the device.

2. Insert a paper clip or slim object into the hole on the back of your Personal Cloud and press down the

reset button. Do not release the reset button.

3. Power on your Personal Cloud.

4. Wait for a minimum of 20 seconds, and then release the reset button.

5. The LED will blink red. Wait while the device resets to factory settings.

Important info: Do not turn off the device while the LED is blinking red.



6. Wait for the LED on the top of the device to show a steady, non-blinking white light.

7. Set up your device.

Changing Device Services

Your Personal Cloud is preconfigured with many services that allow you to stream to a TV, use iTunes,

download and upload files to your computer, and manage remote access.

Start and stop a service

1. Open the Device Manager.

2. Click Show advanced settings, and then click Services.

3. Move the cursor over the service until the Edit button appears on the right.

4. Click Edit and select Start or Stop.

Re-index a media service

If media files appear to be missing from your media service, you can re-index the service to take an

inventory of available multimedia files.

1. Open the Device Manager.

2. Click Show advanced settings, and then click Services.

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3. Move the cursor over a media service until the Edit button appears on the right.

4. Click Edit and select Re-index.

Control remote access for all users

By default, anyone with a Seagate Access account on your Personal Cloud can access content on the storage

drive while away from home. You can disable this ability for all accounts. If you want to disable this ability for

a specific user, see Manage r e mote access for an existing user.

1. Open the Device Manager.

2. Click Show advanced settings, and then click Services.

3. Move the cursor over Seagate Access until the Edit button appears on the right.

4. Click Edit and select Enable remote access or Disable remote access.

A green circle indicates that the service is enabled.

Conserve power usage

You can save energy by turning off hard drives and powering off your device after a specified interval of

inactivity. When you turn off the hard drive, it still remains active to receive network commands from other

devices.

1. Open the Device Manager.

2. Click Show advanced settings, and then click Power.

3. To turn the hard drive off after a specified interval, select a value from the pull-down menu.

4. To turn power saving mode on or off, slide the button.

Connect your device to an uninterrupꢁble power

source

Connecting your Personal Cloud to an uninterruptible power source (UPS) ensures a continuous power

supply.

1. Confirm that no one is accessing your Personal Cloud and power it off.

2. Connect a supported UPS device to a USB port on your Personal Cloud.

Note: If you plan to schedule frequent backups to and from an external device, you might

want to connect the UPS to the USB 2.0 port on your device. The USB 3.0 port provides



greater transfer speeds.

3. Power on your Personal Cloud.

4. Open the Device Manager.

5. Click Show advanced settings, and then click Power.

6. Set the battery threshold level.

If your Personal Cloud reaches the threshold, it will automatically enter stand-by mode.

The UPS's status is provided within UPS Management:

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—The power cable is supplying power.

—The power cable is not supplying power.

Important info: Seagate cannot guarantee that all UPS devices are compatible with your Personal

Cloud UPS management.



Noꢁﬁcaꢁons

You can monitor device activities, such as when a user was added and when the drive synchronized.

1. Open the Device Manager.

2. Click Show advanced settings, and then click Notifications.

You can filter notifications based on warning, errors, or show all notifications. You can also download the

system log.

Storage usage

You can check how much storage is available on your Personal Cloud and format your drive.

1. Open the Device Manager.

2. Click Show advanced settings, and then click Network drive.

The capacity of the drive displays.

You can also format your drive.

Important info: Formatting your drive erases all data. Before formatting the drive, back up your

data to another drive.



To learn how to reformat your drive, review the support article: Create a new volume.

Network Seꢂngs

Usually, you do not need to change your Personal Cloud network settings. If you are having issues with

network connectivity, changing the settings might solve the problem.

Note: Changing network settings requires some understanding of networking and your specific

setup.



Change the IP conﬁguraꢁon

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By default, the IP configuration uses DHCP, a standard networking protocol that dynamically selects IP

addresses for interfaces and services.

If you are having issues with network connectivity, you might want to use a fixed IP address.

1. Open the Device Manager.

2. Click Show advanced settings, and then click Network.

3. On the Connections tab, click Edit.

4. Click either the IPv4 or IPv6 tab.

Note: Not all devices support IPv6. Go to test-ipv6.com to determine if IPv6 is supported.



5. (IPv4). Select Manual or Automatic (DHCP) from the pull-down menu, and then click Save.

6. (IPv6). Select an option from the pull-down menu, and then click Save.

Conﬁgure a proxy server

A proxy server acts as an intermediary between computers and the Internet. It allows the computers on your

network to make indirect network connections to other network services. Using a proxy server:

Speeds up Internet surfing

Hides the IP address of a computer so that you can surf anonymously

Bypasses security restrictions and filters to access blocked websites easily

Note: Your router must have a proxy server to complete these steps.



1. Open the Device Manager.

2. Click Show advanced settings, and then click Network.

3. On the Proxy tab, select Proxy server in the drop-down menu.

4. Enter the proxy server address and the name and password if authentication is required.

5. Click Apply.

Conﬁgure port forwarding

Port forwarding makes your Personal Cloud on your network accessible to other network attached storage

devices on the Internet, even though your Personal Cloud is behind a router. Automatic port forwarding is

enabled by default, and the port numbers are the same for your Personal Cloud and router ports.

If you need to change the router port number for services, confirm that the ports are available on your

router. Additionally, you must confirm that your router is compatible with UPnP-IGD/NAT-PMP protocols.

See your router's user manual for details.

1. Open the Device Manager.

2. Click Show advanced settings, and then click Network.

3. On the Port Forwarding tab, move the cursor over the service until the Edit button appears on the right.

4. Click Edit, and then click Enable.

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Appendix A: Compliance and Safety

Regulatory Compliance

FCC DECLARATION OF CONFORMANCE

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1)

this device may not cause harmful interference, and (2) this device must accept any interference received,

including interference that may cause undesired operation.

FCC Class B Informaꢁon

FCC Class B Information

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to

Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful

interference in a residential installation. This equipment generates, uses and can radiate radio frequency

energy and, if not installed and used in accordance with the instructions, may cause harmful interference to

radio communications. However, there is no guarantee that interference will not occur in a particular

installation. If this equipment does cause harmful inter-ference to radio or television reception, which can be

determined by turning the equipment off and on, the user is encouraged to try to correct the interference

by one of the following measures:

Reorient or relocate the receiving antenna.

Increase the separation between the equipment and receiver.

Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

Consult the dealer or an experienced radio/TV technician for help.

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1)

This device may not cause harmful interference, and (2) this device must accept any interference received,

including interference that may cause undesired operation.

FCC Caution: Any changes or modifications not expressly approved by the party responsible for compliance

could void the user's authority to operate this equipment.

IMPORTANT NOTE: FCC Radiation Exposure Statement

This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This

equipment should be installed and operated with minimum distance 20cm between the radiator & your

body.

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This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter.

The availability of some specific channels and/or operational frequency bands are country dependent and

are firmware programmed at the factory to match the intended destination. The firmware setting is not

accessible by the end user.

Note to US model owner: To comply with US FCC regulation, the country selection function has been

completely removed from all US models. The above function is for non-US models only.

Industry Canada

This device complies with RSS-210 of the Industry Canada Rules. Operation is subject to the following two

conditions: (1) This device may not cause harmful interference, and (2) this device must accept any

interference received, including interference that may cause undesired opera-tion.

Ce dispositif est conforme à la norme CNR-210 d'Industrie Canada applicable aux appareils radio exempts

de licence. Son fonctionnement est sujet aux deux conditions suivantes: (1) le dispositif ne doit pas

produire de brouillage préjudiciable, et (2) ce dispositif doit accepter tout brouillage reçu, y compris un

brouillage susceptible de provoquer un fonctionnement indésirable.

IMPORTANT NOTE: (For mobile device use)

Radiation Exposure Statement:

This equipment complies with IC radiation exposure limits set forth for an uncontrolled environment. This

equipment should be installed and operated with minimum distance 20cm between the radiator & your

body.

NOTE IMPORTANTE: (Pour l'utilisation de dispositifs mobiles)

Déclaration d'exposition aux radiations:

Cet équipement est conforme aux limites d'exposition aux rayonnements IC établies pour un

environnement non contrôlé. Cet équipement doit être installé et utilisé avec un minimum de 20 cm de

distance entre la source de rayonnement et votre corps.

Europe - EU Declaraꢁon of Conformity

This device complies with the essential requirements of the EMC Directive 2004/108/EC. The following test

methods have been applied in order to prove presumption of conformity with the essential requirements

of the EMC Directive 2004/108/EC:

EN 60950-1:2006/AC:2011: Information technology equipment - Safety - Part 1: General requirements

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EN 55022: 2010/AC:2011: Information technology equipment - Radio disturbance characteristics

Limits and methods of measurement

EN 55024: 2010: Information technology equipment - Immunity characteristics - Limits and methods of

measurement

Česky

[Czech]

Seagate tímto prohlašuje že tento Desktop NAS je ve shodě se základními požadavky a

dalšími příslušnými ustanoveními směrnice 2004/5/ES.

Dansk

[Danish]

Undertegnede Seagate erklærer herved at følgende udstyr Desktop NAS overholder de

væsentlige krav og øvrige relevante krav i direktiv 2004/5/EF.

Deutsch

[German]

Hiermit erklärt Seagate, dass sich das Gerät Desktop NAS in Übereinstimmung mit den

grundlegenden Anforderungen und den übrigen einschlägigen Bestimmungen der Richtlinie

2004/5/EG befindet.

Eesti

[Estonian]

Käesolevaga kinnitab Seagate seadme Desktop NAS vastavust direktiivi 2004/5/EÜ

põhinõuetele ja nimetatud direktiivist tule-nevatele teistele asjakohastele sätetele.

English

Hereby, Seagate, declares that this Desktop NAS is in compliance with the essential

requirements and other relevant provisions of Directive 2004/5/EC.

Español

[Spanish]

Por medio de la presente Seagate declara que el Desktop NAS cumple con los requisitos

esenciales y cualesquiera otras dispo-siciones aplicables o exigibles de la Directiva

2004/5/CE.

Ελληνική

[Greek]

ΜΕ ΤΗΝ ΠΑΡΟΥΣΑ Seagate ΔΗΛΩΝΕΙ ΟΤΙ Desktop NAS ΣΥΜΜΟΡΦΩΝΕΤΑΙ ΠΡΟΣ ΤΙΣ

ΟΥΣΙΩΔΕΙΣ ΑΠΑΙΤΗΣΕΙΣ ΚΑΙ ΤΙΣ ΛΟΙΠΕΣ ΣΧΕΤΙΚΕΣ ΔΙΑΤΑΞΕΙΣ ΤΗΣ ΟΔΗΓΙΑΣ

2004/5/ΕΚ.

Français

[French]

Par la présente Seagate déclare que l'appareil Desktop NAS est conforme aux exigences

essentielles et aux autres dispo-sitions pertinentes de la directive 2004/5/CE.

Italiano

[Italian]

Con la presente Seagate dichiara che questo Desktop NAS è conforme ai requisiti essenziali

ed alle altre disposizioni per-tinenti stabilite dalla direttiva 2004/5/CE.

Latviski

[Latvian]

Ar šo Seagate deklarē, ka Desktop NAS atbilst Direktīvas 2004/104/EK būtiskajām prasībām

un citiem ar to saistītajiem noteikumiem.

Lietuvių

Šiuo Seagate deklaruoja, kad šis Desktop NAS atitinka esmi-nius reikalavimus ir kitas

[Lithuanian] 2004/104/EB Direktyvos nuosta-tas.

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Seagate Personal Cloud

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Nederlands Hierbij verklaart Seagate dat het toestel Desktop NAS in overeenstemming is met de

[Dutch]

essentiële eisen en de andere relevante bepalingen van richtlijn 2004/104/EG.

Malti

[Maltese]

Hawnhekk, Seagate, jiddikjara li dan Desktop NAS jikkon-forma mal-ħtiġijiet essenzjali u ma

provvedimenti oħrajn re-levanti li hemm fid-Dirrettiva 2004/104/EC.

Magyar

Alulírott, Seagate nyilatkozom, hogy a Desktop NAS megfelel a vonatkozó alapvetõ

[Hungarian] követelményeknek és az 2004/104/EC irányelv egyéb elõírásainak.

Polski

[Polish]

Niniejszym Seagate oświadcza, że Desktop NAS jest zgodny z zasadniczymi wymogami oraz

pozostałymi stosownymi postanowieniami Dyrektywy 2004/104/EC.

Português

[Portu-

Seagate declara que este Desktop NAS está conforme com os requisitos essenciais e

outras disposições da Directiva 2004/104/CE.

guese]

Slovensko

[Slove-

nian]

Seagate izjavlja, da je ta Desktop NAS v skladu z bistvenimi zahtevami in ostalimi

relevantnimi določili direktive 2004/104/ES.

Slovensky

[Slovak]

Seagate týmto vyhlasuje, že Desktop NAS spĺňa základné požiadavky a všetky príslušné

ustanovenia Smernice 2004/104/ES.

Suomi

[Finnish]

Seagate vakuuttaa täten että Desktop NAS tyyppinen laite on direktiivin 2004/104/EY

oleellisten vaatimusten ja sitä koskevien direktiivin muiden ehtojen mukainen.

Svenska

[Swedish]

Härmed intygar Seagate att denna Desktop NAS står I öve-rensstämmelse med de

väsentliga egenskapskrav och övriga relevanta bestämmelser som framgår av direktiv

2004/104/EG.

Safety Guidelines

Important info: Refer to Warranty before performing any hardware repairs or maintenance that

is not described in this manual.



Power Source

Caution: Use the product with the provided power supply only.





Note: To protect your data, always follow the safe removal procedures for your operating

system when disconnecting your product.

Safety Handling

Permanently unplug the unit if you think that it has become damaged in any way.

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Seagate Personal Cloud

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You must shut down and disconnect power from the Personal Cloud before maintenance or physical

troubleshooting is performed on the device.

Shut down and unplug the unit before moving it.

Safety

Power Supply

The Personal Cloud must only be operated from a power supply input voltage range of 100 - 240 VAC, 50 to

60 Hz.

The drive’s power supply is not serviceable or replaceable. If Seagate technical support has determined that

the power supply is faulty or has failed and the unit is under warranty, return the Personal Cloud to Seagate

per the instructions provided by the Seagate technician.

Environment

Make sure that the electrical connection to the power cord is grounded.

Provide a suitable power source with electrical overload protection to meet the requirements of the

technical specification.

Never expose your device to rain, use it near water, or use it in damp or wet conditions. Never place

objects containing liquids on the enclosure, because liquid could spill into its openings. Doing so increases

the risk of electrical shock, short-circuiting, fire, or personal injury.

Always unplug the device from the electrical outlet if there is a risk of lightning or if it will be unused for an

extended period of time.

Do not use the Personal Cloud as a shelf to support any other object.

Personal Cloud Placement

Place your Personal Cloud on a surface that is capable of supporting its weight, including the hard drives and

accessories attached to the Personal Cloud ports. Make sure the Personal Cloud is placed securely and

cannot tip or be pushed over. Do not stack items on it. Doing so can prevent proper airflow and affect

operation.

The maximum ambient temperature during operation is 40°C or 104°F.

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Seagate Personal Cloud

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The power connection must have a safe electrical distribution system and provide overcurrent protection.

The power supply unit has a ground leakage current of 3.5mA. The design of the electrical distribution

system must take into consideration the total ground leakage current from all the power supplies in all the

units.

Data Security

Any loss, corruption, or destruction of data while using a Seagate hard drive or a hard drive system is the

sole responsibility of the user. Under no circumstances will Seagate be held liable for the recovery or

restoration of this data. To help prevent the loss of your data, Seagate highly recommends that you keep

TWO copies of your data: one copy on your Personal Cloud, and a second copy on one of the following:

Direct-attached storage (DAS)

Another NAS device

Cloud storage

Some form of removable storage or archival media

Important info: 1GB = 1,000,000,000 bytes. 1TB = 1,000,000,000,000 bytes. After the drive is

formatted, the available storage capacity varies depending on your operating environment



(typically 10%-15% less).

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Seagate Personal Cloud

5/13/15

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