August 2006
DPX2213™ VoIP Cable Modem
User's Guide
In This Document
ƒ What's In the Carton? ................................................................................................ 4
ƒ Front Panel Description............................................................................................. 5
ƒ Back Panel Description.............................................................................................. 7
ƒ Where Is the Best Location for My Cable Modem? ............................................... 8
ƒ What Are the System Requirements for Internet Service? ................................... 9
ƒ How Do I Set Up My High-Speed Internet Access Account?............................ 10
ƒ How Do I Connect My Devices to Use the Internet?........................................... 11
ƒ How Do I Configure TCP/IP Protocol?................................................................ 13
ƒ How Do I Install USB Drivers?............................................................................... 16
ƒ What Are the Requirements for Ethernet Network Devices?............................ 18
ƒ How Do I Select and Place Ethernet Network Devices?..................................... 19
ƒ How Do I Connect Ethernet Network Devices? .................................................. 20
ƒ What Are the Requirements for USB Network Devices? ................................... 22
ƒ How Do I Select and Place USB Network Devices? ............................................ 23
ƒ How Do I Connect USB Network Devices?.......................................................... 24
ƒ How Do I Troubleshoot My Internet Service Installation?................................. 26
ƒ How Do I Use My Modem for Telephone Service?............................................. 29
ƒ Where Do I Place My Modem for Telephone Service? ....................................... 30
ƒ What Are the Requirements for Telephone Service? .......................................... 31
ƒ How Do I Install the Modem for Telephone Service?......................................... 32
ƒ Telephone Service Frequently Asked Questions ................................................. 35
ƒ How Do I Maintain the Battery (Optional Model Only)..................................... 37
ƒ Having Difficulty?.................................................................................................... 39
ƒ Tips for Improved Performance............................................................................. 41
ƒ How Do I Mount the Modem on a Wall? (Optional) .......................................... 42
ƒ Front Panel LED Status Indicator Functions ........................................................ 45
ƒ Notices ....................................................................................................................... 47
ƒ FCC Compliance....................................................................................................... 49
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Introduction
Provides parental control and advanced firewall technology
Utilizes an attractive compact design that allows for vertical, horizontal, or wall-
mount placement
Allows automatic software upgrades by your service provider
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What's In the Carton?
What's In the Carton?
When you receive your cable modem, you should check the equipment and
accessories to verify that each item is in the carton and that each item is undamaged.
The carton contains the following items:
One DPX2213 Cable Modem
One AC power cord
One USB cable
One Ethernet cable (CAT5/RJ-45)
Lithium Ion cartridge battery
(Optional)
One CD-ROM containing the user's
guide and the USB drivers
If any of these items are missing or damaged, please contact your cable service
provider for assistance.
Notes:
You need a cable signal splitter and additional standard RF coaxial cables if you
want to connect a VCR, a Digital Home Communications Terminal (DHCT) or a
set-top converter, or a TV to the same cable connection as your wireless home
gateway.
Cables and other equipment needed for telephone service must be purchased
separately. Contact your service provider to inquire about the equipment and
cables you need for telephone service.
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Introduction
Front Panel Description
The front panel of your cable modem provides status LEDs that indicate how well
and at what state your cable modem is operating. See Front Panel LED Status
Indicator Functions (on page 45), for more information on front panel LED status
indicator functions.
1
2
3
4
POWER – Illuminates solid green to indicate that AC power is being applied to
the cable modem. AC power must be available to recharge the optional battery
DS (Downstream) – Blinks to indicate that the cable modem is receiving data
from the cable network
US (Upstream) – Blinks to indicate that the cable modem is sending data to the
cable network
ONLINE – Illuminates solid green when the cable modem is registered on the
network and fully operational. This indicator blinks to indicate one of the
following conditions:
„ The cable modem is booting up and not ready for data
„ The cable modem is scanning the network and attempting to register
„ The cable modem has lost registration on the network and will continue
blinking until it registers again
5
LINK – Illuminates solid green to indicate that an Ethernet/USB carrier is
present and blinks to indicate that Ethernet/USB data is being transferred
between the PC and the cable modem
6
7
8
TEL 1 – Illuminates solid green when telephony service is enabled. Blinks when
line 1 is in use
TEL 2 – Illuminates solid green when telephony service is enabled. Blinks when
line 2 is in use
BATTERY (Optional model only) – Illuminates solid green to indicate that the
battery is charged. Blinks to indicate that the battery charge is low. Off when
operating from battery power or when the battery charge is depleted or the
battery is defective
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Front Panel Description
Notes:
„ After the cable modem is successfully registered on the network, the POWER
(LED 1) and ONLINE (LED 4) LEDs illuminate continuously to indicate that
the cable mode is active and fully operational.
„ LEDs may behave differently when the cable modem is running on battery
power (without AC power-optional model only). Most LEDs are disabled if
the unit is operating on battery power. In this mode, the POWER LED blinks
to indicate that the unit is operating under battery power but AC power has
failed.
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Introduction
Back Panel Description
The following illustration shows the description and function of the back panel
components on the DPX2213.
TELEPHONE REBOOT
CABLE
USB
ETHERNET
1/2
2
EMTA
POWER
1
2
3
4
5
6
T11715
Important! Do not connect your PC to both the Ethernet and USB ports at the same
time. Your modem will not function properly if both the Ethernet and USB ports are
connected to your PC at the same time.
1
POWER – Connects the cable modem to the AC power supply that is provided
with your cable modem.
CAUTION:
Avoid damage to your equipment. Only use the AC power cord that is
provided with your cable modem.
2
CABLE – F-Connector connects to an active cable signal from your cable service
provider.
3
4
USB – 12 Mbps USB port connects to the USB port on your PC.
ETHERNET – RJ-45 Ethernet port connects to the Ethernet port on your PC or
your home network.
5
6
TELEPHONE 1 / 2 – RJ-11 telephone ports connect to home telephone wiring to
conventional telephones or fax machines.
REBOOT EMTA – Pressing this switch reboots the EMTA. Pressing this switch
for more than ten seconds resets the device to factory default values and reboots
the EMTA.
CAUTION:
The Reboot EMTA button is for maintenance purposes only. Do not use
unless instructed to do so by your cable or telephone service provider.
Doing so may cause you to lose any cable modem settings you have
selected.
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Where Is the Best Location for My Cable Modem?
Where Is the Best Location for My Cable Modem?
The ideal location for your cable modem is where it has access to outlets and other
devices. Think about the layout of your home or office, and consult with your
service provider to select the best location for your cable modem. Read this user's
guide thoroughly before you decide where to place your cable modem.
Consider these recommendations:
Position your PC and cable modem so that they are located near an AC power
outlet.
Position your PC and cable modem so that they are located near an existing cable
input connection to eliminate the need for an additional cable outlet. There
should be plenty of room to guide the cables away from the modem and the PC
without straining or crimping them.
Airflow around the cable modem should not be restricted.
Choose a location that protects the cable modem from accidental disturbance or
harm.
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Introduction
What Are the System Requirements for Internet Service?
To ensure that your cable modem operates efficiently for high-speed Internet service,
verify that all of the Internet devices on your system meet or exceed the following
minimum hardware and software requirements.
Note: You will also need an active cable input line and an Internet connection.
Minimum System Requirements for a PC
A PC with a Pentium MMX 133 processor or greater
32 MB of RAM
Web browsing software
CD-ROM drive
Minimum System Requirements for Macintosh
MAC OS 7.5
32 MB of RAM
System Requirements for an Ethernet Connection
A PC with Microsoft Windows 95 operating system (or later) with TCP/IP
protocol installed, or an Apple Macintosh computer with TCP/IP protocol
installed
An active 10/100BaseT Ethernet network interface card (NIC) installed
System Requirements for a USB Connection
A PC with Microsoft Windows 98SE, ME, 2000, or XP operating system
A master USB port installed in your PC or your Apple Macintosh computer
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How Do I Set Up My High-Speed Internet Access Account?
How Do I Set Up My High-Speed Internet Access Account?
Before you can use your cable modem, you need to have a high-speed Internet
access account. If you do not have a high-speed Internet access account, you need to
set up an account with your local service provider. Choose one of the two options in
this section.
I Do Not Have a High-Speed Internet Access Account
If you do not have a high-speed Internet access account, your service provider will
set up your account and become your Internet Service Provider (ISP). Internet access
enables you to send and receive e-mail, access the World Wide Web, and receive
other Internet services.
You will need to give your service provider the following information:
The serial number of the modem
The Media Access Control (MAC) address of the modem
These numbers appear on a bar code label located on the cable modem. The serial
number consists of a series of alphanumeric characters preceded by S/N. The MAC
address consists of a series of alphanumeric characters preceded by CM MAC. The
following illustration shows a sample bar code label.
Write down these numbers in the space provided here.
Serial Number _______________________
MAC Address ________________________
I Already Have an Existing High-Speed Internet Access Account
If you have an existing high-speed Internet access account, you must give your
service provider the serial number and the MAC address of the cable modem. Refer
to the serial number and MAC address information listed previously in this section.
Note: You may not be able to continue to use your existing e-mail account with your
cable modem. Contact your service provider for more information.
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Introduction
How Do I Connect My Devices to Use the Internet?
You can use your cable modem to access the Internet, and you can share that
Internet connection with other Internet devices in your home or office. Sharing one
connection among many devices is called networking.
Connecting and Installing Internet Devices
You must connect and install your cable modem to access the Internet. Professional
installation may be available. Contact your local service provider for further
assistance.
To connect devices
The following diagram illustrates one of the various networking options that are
available to you.
PC
Ethernet
Cable
RF
Cable
Cable
Splitter
Power
Cord
Home Telephone Wiring
Line 1
Cable-Ready TV,
VCR, or Set-Top
Converter
CH+
VOLñ
VOL+
MENU
GUIDE
INFO
A/B
POWER
CHñ
RF
Cables
BYPASS
Home Telephone Wiring
Line 2
T11717
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How Do I Connect My Devices to Use the Internet?
Connecting the Modem for High-Speed Data Service
WARNING:
To avoid personal injury or damage to your equipment, follow these steps in
the exact order shown.
1
2
Power off your PC and unplug it from the power source.
Connect your PC to either the ETHERNET port or the USB port using the
appropriate data cable. Do not connect your PC to both the Ethernet and USB
ports at the same time. You can connect two separate PCs to the cable modem at
the same time by connecting one PC to the Ethernet port and one PC to the USB
port.
3
4
5
Connect the active RF coaxial cable to the CABLE connector. Use an optional
cable signal splitter to add a TV, a DHCT or set-top converter, or a VCR.
Insert the AC power cord into the POWER connector on the back of the cable
modem, and then plug the cord into an AC power source.
Plug in and power on your networked devices including your PC. The cable
modem will then begin an automatic search to locate and sign on to the
broadband data network. This process may take up to 5 minutes. The modem
will be ready for use when the ONLINE LED status indicator on the front panel
stops blinking and illuminates continuously.
6
The next step in setting up your cable modem is to configure your Internet
devices for Internet access. Choose one of the following options:
„ If you want to use Ethernet connections, you must configure the TCP/IP
protocol. To configure the TCP/IP protocol, go to How Do I Configure
TCP/IP Protocol? (on page 13).
„ If you want to use USB connections, you must install the USB drivers. To
install the USB Drivers for USB, go to How Do I Install USB Drivers? (on
page 16).
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Introduction
How Do I Configure TCP/IP Protocol?
To configure TCP/IP protocol, you need to have an Ethernet Network Interface Card
(NIC) with TCP/IP communications protocol installed on your system. TCP/IP is a
communications protocol used to access the Internet. This section contains
instructions for configuring TCP/IP on your Internet devices to operate with the
cable modem in Microsoft Windows or Macintosh environments.
Configuring TCP/IP on Your Internet Devices
TCP/IP protocol in a Microsoft Windows environment is different for each
operating system. Follow the appropriate instructions in this section for your
operating system.
Configuring TCP/IP on Windows 95, 98, 98SE, or ME Systems
1
2
3
Click Start, select Settings, and choose Control Panel.
Double-click the Network icon in the Control Panel window.
Read the list of installed network components under the Configuration tab to
verify that your PC contains the TCP/IP protocol/Ethernet adapter.
4
Is TCP/IP protocol listed in the installed network components list?
„ If yes, go to step 7.
„ If no, click Add, click Protocol, click Add, and then go to step 5.
Click Microsoft in the Manufacturers list.
5
6
7
8
9
Click TCP/IP in the Network Protocols list, and then click OK.
Click the TCP/IP Ethernet Adapter protocol, and then choose Properties.
Click the IP Address tab, and then select Obtain an IP address automatically.
Click the Gateway tab and verify that these fields are empty. If they are not
empty, highlight and delete all information from the fields.
10 Click the DNS Configuration tab, and then select Disable DNS.
11 Click OK.
12 Click OK when the system finishes copying the files, and then close all
networking windows.
13 Click YES to restart your computer when the System Settings Change dialog box
opens. The computer restarts. The TCP/IP protocol is now configured on your
PC, and your Ethernet devices are ready for use.
14 Try to access the Internet. If you cannot access the Internet, go to Having
Difficulty? (on page 39). If you still cannot access the Internet, contact your
service provider for further assistance.
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How Do I Configure TCP/IP Protocol?
Configuring TCP/IP on Windows 2000 Systems
1
2
Click Start, select Settings, and choose Network and Dial-up Connections.
Double-click the Local Area Connection icon in the Network and Dial-up
Connections window.
3
4
Click Properties in the Local Area Connection Status window.
Click Internet Protocol (TCP/IP) in the Local Area Connection Properties
window, and then click Properties.
5
6
7
Select both Obtain an IP address automatically and Obtain DNS server address
automatically in the Internet Protocol (TCP/IP) Properties window, and then
click OK.
Click Yes to restart your computer when the Local Network window opens. The
computer restarts. The TCP/IP protocol is now configured on your PC, and your
Ethernet devices are ready for use.
Try to access the Internet. If you cannot access the Internet, go to Having
Difficulty? (on page 39). If you still cannot access the Internet, contact your
service provider for further assistance.
Configuring TCP/IP on Windows XP Systems
1
Click Start, and depending on your Start menu setup, choose one of the
following options:
„ If you are using the Windows XP Default Start Menu, select Connect to,
choose Show all connections, and then go to step 2.
„ If you are using the Windows XP Classic Start Menu, select Settings, choose
Network Connections, click Local Area Connection, and then go to step 3.
2
Double-click the Local Area Connection icon in the LAN or High-Speed Internet
section of the Network Connections window.
3
4
Click Properties in the Local Area Connection Status window.
Click Internet Protocol (TCP/IP), and then click Properties in the Local Area
Connection Properties window.
5
6
7
Select both Obtain an IP address automatically and Obtain DNS server address
automatically in the Internet Protocol (TCP/IP) Properties window, and then
click OK.
Click Yes to restart your computer when the Local Network window opens. The
computer restarts. The TCP/IP protocol is now configured on your PC, and your
Ethernet devices are ready for use.
Try to access the Internet. If you cannot access the Internet, go to Having
Difficulty? (on page 39). If you still cannot access the Internet, contact your
service provider for further assistance.
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Introduction
Configuring TCP/IP on Macintosh Systems
1
Click the Apple icon in the upper-left corner of the Finder. Scroll down to
Control Panels, and then click TCP/IP.
2
Click Edit on the Finder at the top of the screen. Scroll down to the bottom of the
menu, and then click User Mode.
3
4
Click Advanced in the User Mode window, and then click OK.
Click the Up/Down selector arrows located to the right of the Connect Via
section of the TCP/IP window, and then click Using DHCP Server.
5
Click Options in the TCP/IP window, and then click Active in the TCP/IP
Options window.
Note: Make sure that the Load only when needed option is unchecked.
6
7
Verify that the Use 802.3 option located in the upper-right corner of the TCP/IP
window is unchecked. If there is a check mark in the option, uncheck the option,
and then click Info in the lower-left corner.
Is there a Hardware Address listed in this window?
„ If yes, click OK. To close the TCP/IP Control Panel window, click File, and
then scroll down to click Close. You have completed this procedure.
„ If no, you must power off your Macintosh.
8
9
With the power off, simultaneously press and hold down the Command
(Apple), Option, P, and R keys on your keyboard. Keeping those keys pressed
down, power on your Macintosh but do not release these keys until you hear the
Apple chime at least three times, then release the keys and let the computer
restart.
When your computer fully reboots, repeat steps 1 through 7 to verify that all
TCP/IP settings are correct. If your computer still does not have a Hardware
Address, contact your authorized Apple dealer or Apple technical support center
for further assistance.
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How Do I Install USB Drivers?
How Do I Install USB Drivers?
To install USB drivers, your PC must be equipped with a USB network interface and
a Microsoft Windows 98SE, ME, 2000, or XP operating system. This section contains
instructions for installing the USB drivers for the cable modem.
Note: If you are not using the USB interface, skip this section.
Installing USB Drivers
The USB driver installation procedures are different for each operating system.
Follow the appropriate instructions in this section for your operating system.
Installing USB Drivers on Windows 98SE and Windows ME Systems
1
Insert the USB Cable Modem Driver Installation Disk into the CD-ROM drive
of your PC.
2
Wait until the POWER and ONLINE LED status indicators on the front panel of
the cable modem illuminate solid green. The Add New Hardware Wizard
window opens.
3
4
Click Next in the Add New Hardware Wizard window.
Select Search for the best driver for your device (Recommended) in the Add
New Hardware Wizard window, and then click Next.
5
6
7
Select CD-ROM drive in the Add New Hardware Wizard window, and then
click Next.
Select The updated driver (Recommended) in the Add New Hardware Wizard
window, and then click Next.
Click Next in the Add New Hardware Wizard window. The Copying Files
window opens. After 10 to 20 seconds have passed, the Add New Hardware
Wizard window reopens.
8
Click Finish. The USB driver installation is complete.
Installing USB Drivers on Windows 2000 Systems
1
Insert the USB Cable Modem Driver Installation Disk into the CD-ROM drive
of your PC.
2
Wait until the POWER and ONLINE LED status indicators on the front panel of
the cable modem illuminate solid green.
3
4
Click Next in the Found New Hardware Wizard window.
Select Search for a suitable driver for my device (recommended) in the Found
New Hardware Wizard window, and then click Next.
5
Select CD-ROM drives in the Found New Hardware Wizard window, and then
click Next.
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Introduction
Click Next in the Found New Hardware Wizard window. The system searches
6
7
8
9
for the driver file for your hardware device.
After the system finds the USB driver, the Digital Signature Not Found window
opens and displays a confirmation message to continue the installation.
Click Yes to continue the installation. The Found New Hardware Wizard
window reopens with a message that the installation is complete.
Click Finish to close the Found New Hardware Wizard window. The USB
drivers are installed on your PC, and your USB devices are ready for use.
10 Try to access the Internet. If you cannot access the Internet, go to Having
Difficulty? (on page 39). If you still cannot access the Internet, contact your
service provider for further assistance.
Installing USB Drivers on Windows XP Systems
1
2
3
4
5
Insert the USB Cable Modem Driver Installation Disk into the CD-ROM drive
of your PC.
Wait until the POWER and ONLINE LED status indicators on the front panel of
the cable modem illuminate solid green.
Select Install from a list or specific location (Advanced) in the Found New
Hardware Wizard window, and then click Next.
Select Search removable media (floppy, CD-ROM) in the Found New
Hardware Wizard window, and then click Next.
Click Continue Anyway in the Hardware Installation window to continue the
installation. The Found New Hardware Wizard window reopens with a message
that the installation has finished.
6
7
Click Finish to close the Found New Hardware Wizard window. The USB
drivers are installed on your PC, and your USB devices are ready for use.
Try to access the Internet. If you cannot access the Internet, go to Having
Difficulty? (on page 39). If you still cannot access the Internet, contact your
service provider for further assistance.
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What Are the Requirements for Ethernet Network Devices?
What Are the Requirements for Ethernet Network Devices?
How Many Ethernet Network Devices Can I Connect?
The Scientific Atlanta cable modem can support several Ethernet network devices
using external Ethernet hubs that must be purchased separately.
The theoretical maximum number of Ethernet network devices supported by the
cable modem is 63. However, under normal circumstances, the number of devices
connected should be a much lower number.
Contact your service provider for more information on the maximum number of
Ethernet network devices to connect to your cable modem to maintain optimal
network performance.
What Are the Wiring Requirements for Ethernet Networking?
A number of factors can impact the practical limit of the network. Although the
cable modem is designed to support several Ethernet network devices, it is
important to view the characteristics of the entire network and not just each
individual node.
The theoretical distance between two 10/100BaseT CAT-5 Ethernet hubs is 382 feet
(100 meters). Contact your service provider or consult the documentation for your
Ethernet network devices for more information.
Note: Scientific Atlanta recommends that you use CAT-5 Ethernet cables.
Do I Need to Configure the TCP/IP Protocol on My Computer?
For you to use Ethernet network devices on your network, you must have the
TCP/IP protocol properly configured on your PC. Refer to How Do I Configure
TCP/IP Protocol? (on page 13), for detailed information on configuring the TCP/IP
protocol.
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Introduction
How Do I Select and Place Ethernet Network Devices?
You can use a large variety of Ethernet network devices with your cable modem.
These include NIC cards, hubs, bridges, etc. Contact your service provider or consult
the documentation for your Ethernet network devices for more information on
configuring Ethernet network devices.
Where Is the Best Location for My Ethernet Network Devices?
You should work with your service provider to choose the best location for your
Ethernet network devices. Consider these recommendations:
Location of two-way cable outlets
Distance of the Ethernet network devices from the cable modem
Location of computers and other equipment from AC power outlets
Ease of running Ethernet cable to the Ethernet network devices
Now that you have selected a location for your Ethernet network devices, the next
step is to place and connect your Ethernet network devices. Go to How Do I Connect
Ethernet Network Devices? (on page 20).
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How Do I Connect Ethernet Network Devices?
How Do I Connect Ethernet Network Devices?
Connecting Ethernet Devices
You must connect your Ethernet devices for use with the cable modem. Professional
installation may be available. Contact your local service provider for further
assistance.
The following diagram illustrates one of the various Ethernet network connection
options that are available to you.
PC
Ethernet
Cable
RF
Cable
Cable
Splitter
Power
Cord
Home Telephone Wiring
Line 1
Cable-Ready TV,
VCR, or Set-Top
Converter
CH+
VOLñ
VOL+
MENU
GUIDE
INFO
A/B
POWER
CHñ
RF
Cables
BYPASS
Home Telephone Wiring
Line 2
T11717
WARNING:
Hazardous electrical voltages can be present on any connected wiring.
Ethernet wiring and connections must be properly insulated to prevent
electrical shock. Disconnect power from the cable modem before attempting
to connect to any device.
To avoid personal injury, follow the connection steps in the exact order
shown.
CAUTION:
To prevent possible damage to the equipment, disconnect any other service
before connecting your cable modem to other devices.
Read the warnings and caution on this page. Then, follow the installation procedures
later in this guide to ensure proper cable modem operation when connecting
Ethernet network devices.
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Introduction
1
Select locations for Ethernet network devices. For more information, see How Do
I Select and Place Ethernet Network Devices? (on page 19).
2
3
Connect the Ethernet port on the cable modem to your PC.
Connect additional Ethernet network devices by connecting an Ethernet hub or
router to the cable modem.
4
5
6
Connect the active RF coaxial cable to the CABLE connector on the back of the
cable modem. Use an optional cable signal splitter to add a TV, a DHCT or set-
top converter, or a VCR.
After all connections are complete, insert the AC power cord into the POWER
connector on the back of the cable modem, and then plug the cord into an AC
power source.
The cable modem begins an automatic search to locate and sign on to the
network. In some unusual circumstances, this process may take up to 5 minutes.
The cable modem is ready for use when the ONLINE LED status indicator on the
front panel stops blinking and illuminates continuously.
7
Verify that all Ethernet network devices are working properly.
Note: You will not be able to check the front panel LED status indicator on the
cable modem until after one or more Ethernet network devices are connected to
the cable modem.
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What Are the Requirements for USB Network Devices?
What Are the Requirements for USB Network Devices?
How Many USB Devices Can I Connect?
Contact your service provider for more information on the maximum number of
USB network devices to connect to the cable modem to maintain optimal network
performance.
What Are the Wiring Requirements?
Several factors can impact the practical limit of the network. Contact your service
provider or consult the documentation for your USB network device for more
information.
Do I Need to Install USB Drivers on My Computer?
To use USB network devices, you must have the correct USB drivers installed on
your PC. Refer to How Do I Install USB Drivers? (on page 16), for information on
installing USB drivers.
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Introduction
How Do I Select and Place USB Network Devices?
You can use a large variety of USB network devices with your cable modem. These
include desktop computers, laptop computers, devices with USB ports, and USB
adapters.
Contact your service provider or consult the documentation for your USB network
devices for more information on selecting USB network devices.
Where Is the Best Location for My USB Network Devices?
You should work with your service provider to choose the best location for your
USB network devices. Consider these recommendations:
Location of two-way coaxial cable outlets
Distance of the USB network devices from the cable modem
Location of computers and other equipment from AC power outlets
Ease of running USB cable to the USB network devices
Now that you have selected a location for your USB network devices, the next step is
to place and connect your USB network devices. Go to How Do I Connect USB
Network Devices? (on page 24).
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How Do I Connect USB Network Devices?
How Do I Connect USB Network Devices?
Connecting USB Devices
You must connect your USB devices for use with your cable modem. Professional
installation may be available. Contact your local service provider for further
assistance.
The following diagram illustrates one of the various USB network connection
options that are available to you.
WARNING:
Hazardous electrical voltages can be present on any connected wiring. USB
wiring and connections must be properly insulated to prevent electrical shock.
Disconnect power from the cable modem before attempting to connect to any
device.
To avoid personal injury, follow these steps in the exact order shown.
CAUTION:
To prevent possible damage to the equipment, disconnect any other service
before connecting your cable modem to other devices.
Read the warnings and caution on this page. Then, follow the subsequent
installation procedures to ensure proper cable modem operation when connecting
USB network devices.
Note: Verify that you have installed the USB drivers on your PC before continuing
with these instructions. See How Do I Install USB Drivers? (on page 16), for more
information on installing the USB drivers.
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Introduction
Select locations for USB network devices. For more information, see How Do I
1
Select and Place USB Network Devices? (on page 23).
2
3
Connect the USB port on the cable modem to your computer.
Connect one or more USB network device to the cable modem.
Note: If you want to connect more than one USB network device to the cable
modem or to your computer, you will need to purchase and install a USB hub.
4
5
6
Connect the active RF coaxial cable to the CABLE connector on the back of the
cable modem. Use an optional cable signal splitter to add a TV, a DHCT or set-
top converter, or a VCR.
After all connections are complete, insert the AC power cord into the POWER
connector on the back of the cable modem, and then plug the cord into an AC
power source.
The cable modem begins an automatic search to locate and sign on to the
network. This process may take up to 5 minutes. The cable modem is ready for
use when the ONLINE LED status indicator on the front panel stops blinking
and illuminates continuously.
7
Verify that all USB devices are working properly.
Note: You will not be able to check the front panel LED status indicator on the
cable modem until after at least one USB network device is connected and
operating on the network.
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How Do I Troubleshoot My Internet Service Installation?
How Do I Troubleshoot My Internet Service Installation?
I cannot connect to the Internet
Verify that the plug to your cable modem AC power is properly inserted into an
electrical outlet.
Verify that your cable modem AC power cord is not plugged into an electrical
outlet that is controlled by a wall switch. If a wall switch controls the electrical
outlet, make sure the switch is in the ON position.
Verify that the POWER and CABLE indicator lights on the front panel of your
cable modem are illuminated.
Verify that the indicator lights on your router or other network connection
equipment are illuminated
Verify that all cables are properly connected, and that you are using the correct
cables.
Verify that your cable service is active and that it supports two-way service.
Verify that TCP/IP is properly installed and configured on all devices if you are
using the Ethernet connections.
Verify that you have followed the procedure in How Do I Install USB Drivers?
(on page 16), if you are using the USB connection.
Verify that you have called your service provider and given them the serial
number and MAC address of your cable modem.
If you are using a cable signal splitter so that you can connect the cable signal to
other devices, remove the splitter and reconnect the cable so that the cable
modem is connected directly to the main cable input. If the cable modem now
functions properly, the cable signal splitter may be defective and may need to be
replaced.
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Introduction
How Do I Renew the IP Address on My PC?
If your PC cannot access the Internet after the cable modem is online, it is possible
that your PC did not renew its IP address. Follow the appropriate instructions in this
section for your operating system to renew the IP address on your PC.
Renewing the IP address on Windows 95, 98, 98SE, and ME Systems
1
2
Click Start, and then click Run to open the Run window.
Type winipcfg in the Open field, and click OK to execute the winipcfg
command. The IP Configuration window opens.
3
Click the down arrow to the right of the top field, and select the Ethernet adapter
that is installed on your PC. The IP Configuration window displays the Ethernet
adapter information.
4
5
Click Release, and then click Renew. The IP Configuration window displays a
new IP address.
Click OK to close the IP Configuration window, you have completed this
procedure.
Note: If you cannot access the Internet, contact your service provider for further
assistance.
Renewing the IP Address on Macintosh Systems
1
2
3
4
5
6
Close all open programs.
Open your Preferences folder.
Drag the tcp/ip preferences file to the Trash.
Close all open windows and empty the Trash.
Restart your computer.
As your computer starts, simultaneously press and hold down the Command
(Apple), Option, P, and R keys on your keyboard. Keeping those keys pressed
down, power on your Macintosh but do not release these keys until you hear the
Apple chime at least three times; then, release the keys and let the computer
restart.
7
8
9
When your computer fully reboots, click the Apple icon in the upper-left corner
of the Finder. Scroll down to Control Panels, and then click TCP/IP.
Click Edit on the Finder at the top of the screen. Scroll down to the bottom of the
menu, and then click User Mode.
Click Advanced in the User Mode window, and then click OK.
10 Click the Up/Down selector arrows located to the right of the Connect Via
section of the TCP/IP window, and then click Using DHCP Server.
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How Do I Troubleshoot My Internet Service Installation?
11 Click Options in the TCP/IP window, and then click Active in the TCP/IP
Options window.
Note: In some cases, the Load only when needed option does not appear. If it
appears, select the option. A check mark appears in the option.
12 Verify that the Use 802.3 option located in the upper-right corner of the TCP/IP
window is not selected. If there is a check mark in the option, select the option to
clear the check mark, and then click Info in the lower-left corner.
13 Is there a Hardware Address listed in this window?
„ If yes, click OK. To close the TCP/IP Control Panel window, click File, and
then scroll down to click Close.
„ If no, repeat these instructions from step 6.
14 Reboot your computer.
Renewing the IP Address on Windows NT, 2000, or XP Systems
1
2
Click Start, and then click Run. The Run window opens.
Type cmd in the Open field and click OK. A window with a command prompt
opens.
3
4
5
Type ipconfig/release at the C:/ prompt and press Enter. The system releases
the IP address.
Type ipconfig/renew at the C:/ prompt and press Enter. The system displays a
new IP address.
Click the X in the upper-right corner of the window to close the Command
Prompt window. You have completed this procedure.
Note: If you cannot access the Internet, contact your service provider for further
assistance.
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Introduction
How Do I Use My Modem for Telephone Service?
Contacting Your Local Service Provider
You need to set up a telephone account with your local service provider to use your
cable modem for telephone service. When you contact your service provider, verify
the following conditions:
Does the service to your home support two-way, DOCSIS-compatible cable
modem access? If your service provider does not provide two-way service, this
modem will not be able to communicate with your service provider's Internet
access and telephone services.
Can you transfer your existing telephone numbers from another telephony
service provider to your current telephony service provider? In some areas, you
may be able to transfer your existing telephone numbers, or your cable telephony
service provider will assign a new telephone number for each current or
additional active telephone line. Discuss these options with your telephony
service provider.
You will need to give your service provider the following information:
The serial number of the modem
The Media Access Control (MAC) address of the modem
These numbers appear on a bar code label located on the cable modem. The serial
number consists of a series of alphanumeric characters preceded by S/N. The MAC
address consists of a series of alphanumeric characters preceded by CM MAC. The
following illustration shows a sample bar code label.
Write down these numbers in the space provided here.
Serial Number _______________________
MAC Address ________________________
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Where Do I Place My Modem for Telephone Service?
Where Do I Place My Modem for Telephone Service?
Where Is the Best Location for My Modem?
When choosing a location for your modem, consider the following
recommendations:
Choose a location close to your computer if you will also use the cable modem
for high-speed Internet service.
Choose a location that is near an existing RF coaxial connection to eliminate the
need for an additional RF coaxial outlet.
Choose a location for the cable modem that is adjacent to your telephone
equipment if you are using only one or two pieces of telephone equipment.
Note: If you are using the cable modem to provide service to several telephones,
a professional installer can connect the cable modem to your existing home
telephone wiring. To minimize changes to the home telephone wiring, you may
want to locate the cable modem near an existing telephone outlet. See How Do I
Install the Modem for Telephone Service? (on page 32), for further instructions.
Choose a location that is relatively protected from accidental disturbance or
harm, such as a closet, basement, or other protected area.
Choose a location so that there is plenty of room to guide the cables away from
the modem without straining or crimping them.
Airflow around the cable modem should not be restricted.
Read this user's guide thoroughly before installing the cable modem.
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Introduction
What Are the Requirements for Telephone Service?
This section provides hardware and software requirements for using your cable
modem for telephone service.
Number of Telephone Devices
The RJ-11 telephone-style connectors on the cable modem can each provide
telephone service to multiple telephones, fax machines, and analog modems.
The maximum number of telephone devices connected to each RJ-11 port is limited
by the total Ringing Load of the telephone devices that are connected. Many
telephone devices are marked with a Ringer Equivalent Number (REN). Each
telephone port on the cable modem can support up to a 5 REN load.
The sum of the REN load on all of the telephone devices attached to each port must
not exceed 5 REN.
Telephone Device Types
You can use telephone devices that are not labeled with a REN number, but the
maximum number of attached telephone devices cannot be accurately calculated.
With telephone devices that are not labeled, each device should be connected and
the ring signal should be tested before adding more devices. If too many telephone
devices are attached and the ring signal can no longer be heard, telephone devices
should be removed until the ring signal works properly.
Telephones, fax machines, and other telephone devices should use the center 2 pins
of the RJ-11 connectors to connect to the cable modem telephone ports. Some
telephones use other pins on the RJ-11 connectors and require adapters in order to
work.
Dialing Requirements
All your telephones should be set to use DTMF dialing. Pulse dialing is typically not
enabled by your local provider.
Telephone Wiring Requirements
The cable modem supports interior telephone wiring. The maximum distance from
the unit to the most distant telephone device must not exceed 1000 feet (300 meters).
Use 26-gauge twisted-pair, or larger, telephone wiring.
Important! Connection to an existing or a new permanently installed home
telephone wiring network must be done by a qualified installer.
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How Do I Install the Modem for Telephone Service?
How Do I Install the Modem for Telephone Service?
The cable modem can be used to provide telephone service for one or two telephone
lines. This section describes how to connect a single telephone, fax machine, analog
telephone modem, or other telephone device to each telephone port on the cable
modem.
Important! Connecting the cable modem permanently to the installed home
telephone wiring is not covered by this document.
Installing the Modem to Provide Telephone Service
Heed the following warnings, and then follow the subsequent installation
procedures in this section to ensure proper cable modem installation and
configuration for providing telephone service.
WARNING:
ƒ To avoid personal injury, follow the installation instructions in the exact
order shown.
ƒ Telephone connections to an installed home telephone wiring network
must be done by a qualified installer. The cable telephone service
provider may offer professional installation and connection to the home
telephone wiring network. A fee may be charged for this service.
ƒ Hazardous electrical voltages can exist on the telephone ports on the cable
modem and can be present on any connected wiring. Telephone wiring
and connections must be properly insulated to prevent electrical shock.
Disconnect power from the cable modem before attempting to connect to
any device.
ƒ To prevent possible damage to equipment, disconnect any other telephone
service before connecting your cable modem to the same wires.
Note: Professional installation may be available. Contact your service provider for
further assistance.
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Introduction
Installation Diagram
The following diagram illustrates one of the various connection options that are
available to you.
PC
Ethernet
Cable
RF
Cable
Cable
Splitter
Power
Cord
Home Telephone Wiring
Line 1
Cable-Ready TV,
VCR, or Set-Top
Converter
CH+
VOLñ
VOL+
MENU
GUIDE
INFO
A/B
POWER
CHñ
RF
Cables
BYPASS
Home Telephone Wiring
Line 2
T11717
To install the cable modem for telephone service
1
Connect a telephone, fax machine, or analog modem to each of the appropriate
RJ-11 ports on the cable modem.
Notes:
„ The cable modem provides one line of telephone service on each of the RJ-11
connectors.
„ Service must be set up and enabled by the telephone service provider.
„ The two center conductors (pins 3 and 4) on the RJ-11 connector provide
electrical connections to directly attached telephone devices or to a
permanently installed in-home telephone wiring network.
„ The telephone port labeled Line 1 also supports multi-line telephone devices.
Line 1 is supported on pins 3 and 4, and Line 2 is supported on pins 2 and 5.
„ The use of telephones that require electrical connections to other RJ-11 pins
requires an adapter.
2
After all telephone connections are complete, insert the AC power cord into the
power connector on the back of the cable modem, and then plug the cord into an
AC power source.
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How Do I Install the Modem for Telephone Service?
3
Connect the active RF coaxial cable to the CABLE connector on the back of the
cable modem. The cable modem begins an automatic search to locate and sign on
to the network that provides the telephone service. This process may take up to 5
minutes. The modem will be ready for use when the ONLINE LED status
indicator on the front panel stops blinking and illuminates continuously
Note: Use an optional cable signal splitter to add a TV, a DHCT or set-top
converter, or a VCR.
4
Test your telephone service by lifting the receiver of each attached telephone to
verify that the dial tone can be heard and that you can make and receive
telephone calls. This process may take several minutes.
Notes:
„ The TEL 1 and TEL 2 LED status indicators on the front panel of the cable
modem illuminate when telephony service is enabled.
„ The TEL 1 or the TEL 2 LED status indicators on the front panel of the cable
modem blink when the attached device is “off the hook.”
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Introduction
Telephone Service Frequently Asked Questions
This section provides answers to frequently asked questions regarding cable modem
telephone service. For issues regarding cable modem Internet service, see How Do I
Troubleshoot My Internet Service Installation? (on page 26)
Frequently Asked Questions
Q. What if I don't subscribe to telephone service from my cable operator, can I
still use the cable modem to make and receive phone calls?
A. No. Telephone service is enabled for each telephone port on the cable modem by
the cable telephony service provider. Contact your cable telephony service provider
to get telephone service through the cable modem.
Q. How do I arrange for installation?
A. Professional installation from your cable telephony service provider may be
provided. A professional installer can connect the telephone service to your existing
telephone wiring in your home or install new wiring if needed. Professional
installation also ensures proper cable connection to the modem and to your PC, and
ensures proper configuration of all hardware and software settings. Contact your
cable telephony service provider for more information about installation.
Q. Can I use my existing phone number with the cable modem?
A. Telephone numbers are portable in some areas. Contact your telephone service
provider for more information about using an existing telephone number.
Q. Do I automatically receive high-speed Internet service with the cable modem?
A. Your cable modem may be used to provide telephone service, high-speed
Internet service, or both services. Your cable service provider enables Internet
service. Contact your cable service provider for more information if you are not
currently subscribing to Internet service.
Q. How many telephones can I connect?
A. The RJ-11 telephone-style connectors on the cable modem can each provide
telephone service to multiple telephones, fax machines, and analog modems. The
maximum number of telephone devices connected to each RJ-11 port is limited by
the total Ringing Load of the telephone devices that are connected. Many telephone
devices are marked with a Ringer Equivalent Number (REN). Each telephone port
on the cable modem can support up to a 5 REN load. The sum of the REN load on all
of the telephone devices attached to each port must not exceed 5 REN.
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Telephone Service Frequently Asked Questions
Q. Can I surf the Internet and make telephone calls at the same time?
A. Absolutely! Telephone service is provided separately from Internet data services.
Internet surfing and other data services do not affect the quality of your telephone
calls. If these services are enabled by your cable service provider, you can make
telephone calls and surf the net at the same time.
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Introduction
How Do I Maintain the Battery (Optional Model Only)
Your modem includes up to two rechargeable Lithium-Ion batteries to provide
stand-by operation in the event of an AC power failure. You can replace one or both
of the batteries without the use of any tools.
WARNING:
There is danger of explosion if the battery is mishandled or incorrectly
replaced. Replace only with the same type of battery. Do not disassemble it or
attempt to recharge the battery outside the system. Do not crush, puncture,
dispose of in a fire, short external contacts, or expose to water or other liquids.
Dispose of the battery in accordance with local regulations and instructions
from your service provider.
Charging the Batteries
The batteries begin to charge automatically as soon as you attach the modem to the
AC electrical outlet. When you first plug in the modem, the POWER LED status
indicator illuminates.
Important! It may take as long as 24 hours for each battery to charge fully.
Using the Modem Without a Battery
If you want, you can use the modem without a battery. If you need to remove the
batteries, follow the procedures found in Removing and Replacing the Batteries (on
page 38), later in this section.
Important! If you choose to operate your modem without a battery, you risk losing
your telephone service during a power outage.
Replacing the Batteries
Under normal circumstances, the battery should last for several years. The
BATTERY LED status indicator turns off to indicate that the battery should be
replaced soon. Contact your service provider to obtain replacement batteries and for
disposal instructions.
Note: Follow the steps found in Removing and Replacing the Batteries (on page 38),
to remove and replace one or both of the batteries.
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How Do I Maintain the Battery (Optional Model Only)
Location of Batteries
The following illustration shows the location of the batteries on the cable modem.
Battery
Lock
T11718
Removing and Replacing the Batteries
Follow these steps to remove and replace one or both of the batteries. You can
remove and replace the batteries without disconnecting the AC power source.
1
2
3
Gently press the battery cover on the front of the modem to open the battery
cover and gain access to the battery compartment.
Slide the battery lock upward (toward the front panel LEDs) to disengage the
battery lock.
Grasp the plastic strip on the front of the battery and gently slide the battery
forward to remove it from the battery compartment.
4
5
6
Insert a new battery into the battery compartment.
Repeat steps 3 and 4 if you are replacing both batteries. Then, go to step 6.
Close the battery compartment door. The battery lock will automatically engage.
Important! It may take as long as 24 hours for each battery to charge fully.
Note: Dispose of the battery in accordance with local regulations and
instructions from your service provider.
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Introduction
Having Difficulty?
Frequently Asked Questions
Q. What if I don't subscribe to cable TV?
A. If cable TV is available in your area, data service may be made available with or
without subscribing to cable TV service. Contact your local cable service provider for
complete information on cable services, including high-speed Internet access.
Q. How do I arrange for installation?
A. Call your service provider to inquire about professional installation. A
professional installation ensures proper cable connection to the modem and to your
PC, and it ensures the proper configuration of all hardware and software settings.
Contact your cable telephony service provider for more information about
installation.
Q. How does the cable modem connect to my computer?
A. The cable modem connects to the USB port or to the 10/100BaseT Ethernet port
on your PC. If you want to use an Ethernet interface, Ethernet cards available from
your local PC or office supply retailer, or from your service provider.
Q. After my cable modem is connected, how do I access the Internet?
A. Your local service provider becomes your Internet Service Provider (ISP). They
offer a wide range of services including e-mail, chat, news, and information services.
Your service provider will provide the software you will need.
Q. Can I watch TV and surf the Internet at the same time?
A. Absolutely! If you subscribe to cable television service, you can watch TV and
use your cable modem at the same time by connecting your TV and your cable
modem to the cable network using an optional cable signal splitter.
Q. Can I run more than one device on the modem?
A. Yes. A single cable modem will theoretically support up to 253 Ethernet devices
utilizing user-supplied Ethernet hubs or routers that you can purchase at your local
PC or office supply retailer. Another user at your location can simultaneously
connect to the USB port on the cable modem. Contact your service provider for
further assistance.
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Having Difficulty?
Common Troubleshooting Issues
I don't understand the front panel status indicators
See Front Panel LED Status Indicator Functions, for more detailed information on
front panel LED status indicator operation and function.
The cable modem does not register an Ethernet connection
Verify that your computer has an Ethernet card and that the Ethernet driver
software is properly installed. If you purchase and install an Ethernet card,
follow the installation instructions very carefully.
Verify the status of the front panel status indicator lights.
The cable modem does not register an Ethernet connection after connecting to a hub
If you are connecting multiple PCs to the cable modem, you should first connect the
modem to the uplink port of the hub using the correct crossover cable. The LINK
LED of the hub will illuminate continuously.
The cable modem does not register a cable connection
The modem works with a standard 75-ohm RF coaxial cable. If you are using a
different cable, your cable modem will not function properly. Contact your cable
service provider to determine whether you are using the correct cable.
Your NIC card or USB interface may be malfunctioning. Refer to the
troubleshooting information in the NIC or USB documentation.
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Introduction
Tips for Improved Performance
Check and Correct
If your cable modem does not perform as expected, the following tips may help. If
you need further assistance, contact your service provider.
Verify that the plug to your cable modem AC power is properly inserted into an
electrical outlet.
Verify that your cable modem AC power cord is not plugged into an electrical
outlet that is controlled by a wall switch. If a wall switch controls the electrical
outlet, make sure the switch is in the ON position.
Verify that the POWER and ONLINE LED status indicators on the front panel of
your cable modem are illuminated.
Verify that all cables are properly connected, and that you are using the correct
cables.
Verify that your cable service is active and that it supports two-way service.
Verify that your TCP/IP is properly installed and configured if you are using the
Ethernet connection.
Verify that you have followed the procedures in How Do I Install USB Drivers?
(on page 16), if you are using the USB connection.
Verify that you have called your service provider and given them the serial
number and MAC address of your cable modem.
If you are using a cable signal splitter so that you can connect the cable modem
to other devices, remove the splitter and reconnect the cables so that the cable
modem is connected directly to the cable input. If the cable modem now
functions properly, the cable signal splitter may be defective and may need to be
replaced.
For best performance over an Ethernet connection, your PC should be equipped
with a 10/100BaseT network interface card.
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How Do I Mount the Modem on a Wall? (Optional)
How Do I Mount the Modem on a Wall? (Optional)
You can mount the cable modem on a wall using two wall anchors, two screws, and
the mounting slots located on the unit. The modem can be mounted vertically or
horizontally.
Before You Begin
Before you begin, choose an appropriate mounting place. The wall can be made of
cement, wood, or drywall. The mounting location should be free of obstructions on
all sides, and the cables should be able to easily reach the cable modem without
strain. Leave sufficient clearance between the bottom of the cable modem and any
flooring or shelving underneath to allow access to cabling. In addition, leave enough
slack in all cables so that the cable modem can be removed for any required
maintenance without disconnecting the cables. Also, verify that you have the
following items:
Two wall anchors for #8 x 1 inch screws
Two #8 x1 inch pan head sheet metal screws
Drill with a 3/16-in. wood or masonry bit, as appropriate for the wall
composition
A copy of the wall-mounting illustrations shown on the following pages
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Introduction
Mount the modem as shown in the following illustration.
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How Do I Mount the Modem on a Wall? (Optional)
Location and Dimensions of the Wall-Mounting Slots
The following illustration shows the location and dimensions of the wall-mounting
slots on the bottom of the modem. Use the information on this page as a guide for
mounting your modem to the wall.
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Introduction
Front Panel LED Status Indicator Functions
Initial Power Up, Calibration, and Registration (AC Power applied)
The following chart illustrates the sequence of steps and the corresponding
appearance of the cable modem front panel LED status indicators during power up,
calibration, and registration on the network when AC power is applied to the cable
modem. Use this chart to troubleshoot the power up, calibration, and registration
process of your cable modem.
Note: After the cable modem completes Step 7 (Registration Completed), the modem
proceeds immediately to Normal Operations. See Normal Operations (AC Power
applied).
Front Panel LED Status Indicators During Initial Power Up, Calibration, and Registration
Step
1
2
3
4
5
6
7
8
Front Panel
Indicator
Power
Up
Self
Test Scan
Downstream
Downstream
Signal Lock
Ranging
Requesting
IP Address
Registering
Registration
Completed
1
2
POWER
DS
On
On
On
On
On
On
On
On
On
On
On
On
On
On
Blinki
ng
Blinking
3
4
5
US
Blinki
ng
On
On
On
Off
Off
Off
Off
Blinking
Off
On
Off
On
On
On
ONLINE
LINK
Blinki
ng
Blinking
Off
On
or
On
or
On
or
On
or
On
or
On
or
Blinking
Blinking
Blinking
Blinking
Blinking
Blinking
7
8
9
TEL1
TEL2
Off
Off
Off
On
On
On
Off
Off
Off
Off
Off
Off
Off
Off
Off
Off
Off
Off
Off
Off
Off
Off
Off
Off
BATTER
Y
(optional
model
only)
* The ONLINE LED is on whenever a PC is connected to the modem, and it blinks to indicate that data is being transferred. If the
modem is used to provide telephone service only and is not connected to a PC, the ONLINE LED is off.
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Front Panel LED Status Indicator Functions
Normal Operations (AC Power applied)
The following chart illustrates the appearance of the LED status indicators on the
front panel of the cable modem during normal operations when AC power is
applied to the modem.
Front Panel LED Status Indicators During Normal Operations
Front Panel
Indicator
Normal Operations
1
2
3
4
5
POWER
DS
On
On
On
On
US
ONLINE
LINK
On – When a single device is connected to either the Ethernet
or USB port and no data is being sent to or from the modem
Blinks – When only one Ethernet or USB device is connected
and data is being transferred between the consumer premise
equipment (CPE) and the cable modem
Off – When no devices are connected to either the Ethernet or
USB ports
NOTE: With both Ethernet and USB devices connected to the
modem at the same time, when data is being transferred
through only one of the devices (Ethernet or USB), the indicator
will illuminate continuously. Whenever data is being sent
through both data ports (Ethernet and USB) simultaneously,
the indicator will blink as described above.
6
7
8
TEL1
TEL2
ƒ On – When telephony service is enabled
ƒ Blinks – When line 1 is in use
ƒ On – When telephony service is enabled
ƒ Blinks – When line 2 is in use
BATTERY
(optional
model only)
ƒ On – When battery is charged
ƒ Blinks – When battery charge is low
ƒ Off – When there is no battery in the unit
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Introduction
Notices
Trademarks
Scientific Atlanta is a registered trademark of Scientific-Atlanta, Inc.
DPX2213 and SciCare are trademarks of Scientific-Atlanta, Inc.
Cisco, Cisco Systems, and the Cisco Systems logo are registered trademarks of Cisco
Systems, Inc. and/or its affiliates in the U.S. an d certain other countries.
DOCSIS is a registered trademark of Cable Television Laboratories, Inc.
PacketCable is a trademark of Cable Television Laboratories, Inc.
Other trademarks listed herein are the property of their respective owners.
Disclaimer
Scientific-Atlanta, Inc. assumes no responsibility for errors or omissions that may
appear in this guide. Scientific-Atlanta, Inc. reserves the right to change this guide at
any time without notice.
Documentation Copyright Notice
© 2006 Scientific-Atlanta, Inc. All rights reserved.
Printed in the United States of America.
Information in this document is subject to change without notice. No part of this
document may be reproduced in any form without the express written permission of
Scientific-Atlanta, Inc.
Software Use Notice
The software described in this document is copyrighted and furnished to you under
a license agreement. You may only use or copy this software in accordance with the
terms of your license agreement.
Firmware Use Notice
The firmware in this equipment is copyrighted. You may only use the firmware in
the equipment in which it is provided. Any reproduction or distribution of this
firmware, or any portion of it, without express written consent is prohibited.
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Notices
FCC Radiation Exposure Statement
This equipment complies with FCC radiation exposure limits set forth for an
uncontrolled environment. To maintain compliance with the FCC RF exposure
guidelines, this equipment should be installed and operated with minimum distance
of at least 7.8 in. (20cm) from all persons.
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Introduction
FCC Compliance
United States FCC Compliance
This device has been tested and found to comply with the limits for a Class B digital device,
pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable
protection against such interference in a residential installation. This equipment generates,
uses, and can radiate radio frequency energy. If not installed and used in accordance with the
instructions, it may cause harmful interference to radio communications. However, there is
no guarantee that interference will not occur in a particular installation. If this equipment
does cause harmful interference to radio or television reception, which can be determined by
turning the equipment OFF and ON, the user is encouraged to try to correct the interference
by one or more of the following measures:
ƒ Reorient or relocate the receiving antenna.
ƒ Increase the separation between the equipment and receiver.
ƒ Connect the equipment into an outlet on a circuit different from that to which the
receiver is connected.
ƒ Consult the cable company or an experienced radio/television technician for help.
Any changes or modifications not expressly approved by Scientific-Atlanta, Inc., could void
the user's authority to operate the equipment.
The information shown in the FCC Declaration of Conformity paragraph below is a
requirement of the FCC and is intended to supply you with information regarding the FCC
approval of this device. The phone numbers listed are for FCC-related questions only and not
intended for questions regarding the connection or operation for this device. Please contact your cable
service provider for any questions you may have regarding the operation or installation of this device.
Declaration of Conformity
This device complies with Part 15 of FCC
Rules. Operation is subject to the following two
conditions: 1) the device may not cause
harmful interference, and 2) the device must
accept any interference received, including
interference that may cause undesired
operation.
DPX2213™ VoIP Cable Modem
DPX2213
Scientific-Atlanta, Inc.
5030 Sugarloaf Parkway
Lawrenceville, Georgia 30044 USA
Telephone: 770-236-1077
Canada EMI Regulation
This Class B digital apparatus complies with Canadian ICES-003.
Cet appareil numérique de la class B est conforme à la norme NMB-003 du Canada.
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FCC Compliance
FCC Part 68
The Federal Communications Commission (FCC) of the United States restricts specific uses of
modems, and places registration responsibilities on both the manufacturer and the individual
user.
1
2
3
The modem may not be connected to a party line or to a coin-operated telephone.
The modem may not be connected to a party line or to a coin-operated telephone.
Notification to the telephone company is no longer required prior to connecting
registered equipment, but upon request from the telephone company, the user shall tell
the telephone company which line the equipment is connected to as well as the
registration number and ringer equivalence number of the registered protective circuitry.
FCC information is printed on a label on the bottom of the modem.
IC (Industry Canada) Notice
Notice: The Industry Canada (formerly Canadian Department of Communications) label
identifies certified equipment. This certification means that the equipment meets certain
telecommunications network protective, operational, and safety requirements. The
department does not guarantee the equipment will operate to the user's satisfaction.
Before installing this equipment, users should ensure that it is permissible to be connected to
the facilities of the local telecommunications company. The equipment must also be installed
using an acceptable method of connection. In some cases, the company's inside wiring
associated with a single-line individual service may be extended by means of a certified
connector assembly (telephone extension cord). The customer should be aware that
compliance with the above conditions may not prevent degradation of service in some
situations.
Repairs to certified equipment should be made by an authorized Canadian maintenance
facility designated by the supplier. Any repairs or alterations made by the user may give the
telecommunications company cause to request the user to disconnect the equipment. Users
should ensure for their own protection that the electrical ground connections of the power
utility, telephone lines and internal metallic water pipe system, if present, are connected
together. This precaution may be particularly important in rural areas.
CAUTION:
Users should not attempt to make such connections themselves, but should
contact the appropriate electric inspection authority, or electrician, as
appropriate.
20060628FIP
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Introduction
For Information
If You Have Questions
If you have technical questions, call SciCare™ Broadband Services for assistance.
Follow the menu options to speak with a service engineer. Use the following table to
find the center in your area.
Region
Assistance Centers Telephone and Fax Numbers
Technical Support
North America Atlanta, Georgia
South America United States
Central
For Digital Broadband Delivery System products only, call:
ƒ
ƒ
ƒ
Toll-free: 1-800-283-2636
Local: 770-236-2200
Fax: 770-236-2488
America
For all products other than Digital Broadband Delivery
System, call:
ƒ
ƒ
ƒ
Toll-free: 1-800-722-2009
Local: 770-236-6900
Fax: 770-236-2306
Customer Service
ƒ
ƒ
ƒ
Toll-free: 1-800-722-2009
Local: 770-236-6900
Fax: 770-236-5477
Europe
England
Telephone: +44 (0) 8708-325-420
Fax: +44 (0) 8708-325-444
Telephone: 011-852-2522-5059
Fax: 011-852-2522-5624
Asia-Pacific
Australia
Japan
Hong Kong, China
Sydney, Australia
Tokyo, Japan
Telephone: 011-61-2-8446-5374
Fax: 011-61-2-8446-8015
Telephone: 011-81-3-5322-2067
Fax: 011-81-3-5322-1311
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Scientific Atlanta, A Cisco Company
5030 Sugarloaf Parkway, Box 465447
Lawrenceville, GA 30042
770.236.5000
www.scientificatlanta.com
This document includes various trademarks of Scientific-Atlanta, Inc. Please see the Notices
section of this document for a list of Scientific-Atlanta, Inc., trademarks used in this document.
Product and service availability subject to change without notice.
© 2006 Scientific-Atlanta, Inc. All rights reserved.
August 2006
Printed in United States of America
Part Number 734348 Rev C
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