User Manual
MCC4, MCC8, MCC16
MCC4R, MCC8R, MCC16R
MCC8RD, MCC16RD
Raritan Computer Inc.
400 Cottontail Lane
Somerset, NJ 08873
USA
Raritan Computer Europe, B.V.
Eglantierbaan 16
2908 LV Capelle aan den IJssel
The Netherlands
Tel. 31-10-284-4040
Fax. 31-10-284-4049
E-mail: [email protected]
Tel. 1-732-764-8886
Fax. 1-732-764-8887
E-mail: [email protected]
Raritan Computer Japan, Inc.
4th Flr. Shinkawa NS Building
1-26-2 Shin-kawa, Chuo-ku
Tokyo 104-0033
Raritan Computer Taiwan, Inc.
5F, 121, Lane 235,
Pao-Chiao Rd., Hsin Tien
Taipei Hsien
Japan
Taiwan, ROC
Tel. 81-03-3523-5991
Fax. 81-03-3523-5992
E-mail: [email protected]
Tel. 886-2-8919-1333
Fax. 886-2-8919-1338
E-mail: [email protected]
Raritan Computer France
120 Rue Jean Jaures
93200 Levallois-Perret
France
Raritan Computer Deutschland GmbH
Lichstraße 2
D-45127 Essen
Germany
Tel. 33-14-756-2039
Fax. 33-14-756-2061
E-mail: [email protected]
Tel. 49-201-747-9820
Fax. 49-201-747-9850
E-mail: [email protected]
Raritan Computer U.K. Ltd.
36 Great St. Helen's
London
Shanghai Representative Office of
Raritan Computer, Inc.
RM 19C-1 Shanghai Shiye Building
18 Caoxi North Road
EC3A 6AP
Shanghai China 2000030
Tel. 86-21-64680475
Fax. 86-21-64627964
E-mail: [email protected]
United Kingdom
Tel. 44 20 7614 7700
Fax. 44 20 7614 7701
E-mail: [email protected]
C U
1F61
I.T.E.
US
L
LISTED
Copyright ©2008 Raritan Computer, Inc.
MCC-0F-E
June 2008
255-80-3100
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FCC Information
This equipment has been tested and found to comply with the limits for a Class A digital device,
pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection
against harmful interference in a commercial installation. This equipment generates, uses, and
can radiate radio frequency energy and if not installed and used in accordance with the
instructions, may cause harmful interference to radio communications. Operation of this
equipment in a residential environment may cause harmful interference.
Trademark Information
Product names mentioned in this document are trademarks or registered trademarks of their
respective companies. MasterConsole, and its respective logos are registered trademarks of
Raritan Computer, Inc. PS/2, RS/6000, and PC/AT are registered trademarks of the International
Business Machines Corporation. Mac is a registered trademark of Apple Computer, Inc. Sun is a
registered trademark of Sun Microsystems. Alpha is a registered trademark of Digital Equipment
Corporation. HP9000 is a registered trademark of Hewlett Packard. SGI is a registered trademark
of Silicon Graphics, Inc.
Japanese Approvals
For assistance in the U.S., please contact the Raritan Technical Support Team
Ask for Technical Support – Monday through Friday, 8:00am to 8:00pm, EST.
For assistance outside the U.S., please contact your regional Raritan office.
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Contents
CHAPTER 1: INTRODUCTION .............................................................................................1
MasterConsole II Overview................................................................................................................................1
Product Photos.....................................................................................................................................................1
Product Features .................................................................................................................................................2
CHAPTER 2: INSTALLATION ..............................................................................................1
Getting Started.....................................................................................................................................................1
Quick-Start Operation: ........................................................................................................................................1
One-Tier and Two-Tier Configurations.............................................................................................................2
CHAPTER 3: ONE-TIER CONFIGURATION ............................................................................3
Installation.............................................................................................................................................................3
Configuration........................................................................................................................................................5
Assigning Names and Scan Rates ...................................................................................................................6
Using MasterConsole II Security Feature ........................................................................................................7
Passwords....................................................................................................................................................................... 7
Turning Security on/OFF and Changing Passwords:................................................................................................ 7
Operation: Using On-Screen User Interface (OSUI)......................................................................................8
Selecting a Computer .................................................................................................................................................... 8
Setting AutoScan............................................................................................................................................................ 9
Operation: Using Front Panel Buttons..............................................................................................................9
CHAPTER 4: TWO-TIER CONFIGURATION..........................................................................11
Installation...........................................................................................................................................................12
Install Base Unit (First-Tier) MasterConsole II ......................................................................................................... 12
Connect Second-Tier MasterConsole(s) to the Base Unit...................................................................................... 13
Connect Computers to Second-Tier MasterConsole(s).......................................................................................... 13
Configuration......................................................................................................................................................13
Assigning Names and Scan Rates .................................................................................................................16
Using MasterConsole II Security Features ....................................................................................................18
Operating MasterConsole II.............................................................................................................................18
Selecting a Computer .................................................................................................................................................. 18
CHAPTER 5: REMOTE ACCESS USING CAT5 REACH...........................................................21
APPENDIX A: SPECIFICATIONS........................................................................................23
Main Unit.............................................................................................................................................................23
Desktop Model.............................................................................................................................................................. 23
Rackmount Model ........................................................................................................................................................ 23
Rackmount 48 Volt DC Model .................................................................................................................................... 23
Universal Cable Kits..........................................................................................................................................23
Accessories ........................................................................................................................................................24
Remote Access Kit............................................................................................................................................24
APPENDIX B: SYSTEM DEFAULT SETTINGS.......................................................................25
APPENDIX D: MASTERCONSOLE II CONFIGURATIONS........................................................29
Programming MasterConsole II at Power Up................................................................................................29
MasterConsole II Product Design Background and Considerations..................................................................... 29
Programming MasterConsole II.................................................................................................................................. 29
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MasterConsole II Configuration Diagrams.....................................................................................................30
APPENDIX E: GLOSSARY ................................................................................................33
APPENDIX F: TROUBLESHOOTING ...................................................................................35
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Table of Figures
Figure 2 MC8 – Front and Rear Views......................................................................................................... 1
Figure 6 MasterConsole II Rear Panel......................................................................................................... 3
Figure 11 Configuration Menu...................................................................................................................... 5
Figure 12 Edit Names and Scan Rate Menu (One-Tier).............................................................................. 6
Figure 14 Selection Menu (One-Tier, sorted by Channel ID)....................................................................... 8
Figure 18 MasterConsole II Rear Panel..................................................................................................... 12
Figure 27 Selection Menu (Two-Tier, Second Tier Unit)............................................................................ 18
Figure 29 Two-Tier Configuration with Satellite Unit.................................................................................. 21
Figure 30 Basic One-Tier Configurations................................................................................................... 30
Figure 32 Two-Tier Configuration of up to 256 Computers........................................................................ 31
Figure 34 Two-Tier Configuration with Satellite Unit.................................................................................. 32
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CHAPTER 1: INTRODUCTION
1
Chapter 1: Introduction
MasterConsole II Overview
Raritan's keyboard/video/mouse (KVM) switches are engineered to provide reliable, cost-effective,
central control of multiple computers. This eliminates the cost and clutter of unnecessary
equipment, reclaims space, and improves productivity for a host of applications.
MasterConsole II enables control of any mix of 2 to 256 computers from a single keyboard,
monitor, and mouse. The MasterConsole II user interface provides simple on-screen control and
system management. Raritan's unique emulation technology dedicates a keyboard/mouse
emulator for each computer to ensure that each computer always 'sees' its own keyboard and
mouse. This means smooth, flawless switching and operation, even when computers are running
the most demanding operating systems.
Product Photos
Figure 1 MCC4 – Front and Rear Views
Figure 2 MC8 – Front and Rear Views
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MASTERCONSOLE II USER MANUAL
Figure 3 MCC16 – Front and Rear Views
Product Features
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
MCC Models available for 4, 8, or 16 computers
“Keep-alive” emulation ensures non-stop computer operation in the event of power loss to the switch
High-resolution video – 1600 x 1200
Tangle-proof, double-shielded coaxial cable in lengths from 2 to 30 feet
On-screen user interface for simple control and system management
Provision to mix any brand PCs, Macs, Suns, Alphas, RS/6000s, HP9000s, SGIs
Name assignment availability for quick identification and selection
Operation from either front panel buttons or hot-keys with on-screen menus
AutoScan function to view other computers at variable rates
Cascading from a multi-user MasterConsole MX4
AutoSkip function provided to bypass inactive channels
Password Security to ensure authorized access to computers
Optional Dual Remote access capability with Cat5 Reach
Compatibility with MasterView-ready MasterConsole P Models (MCPn)
Two year warranty for parts and labor
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CHAPTER 2: INSTALLATION
1
Chapter 2: Installation
Getting Started
MasterConsole II is designed for quick, easy installation and operation. Follow the steps for either
one-tier or two-tier configuration to be up and running within minutes:
1. Install MasterConsole II (connect computers).
2. Configure MasterConsole II.
3. Assign computer names and set channel-specific scan rates for attached computers.
4. Turn ON security and change passwords to restrict access to computers connected to
MasterConsole II.
5. Operate using On-Screen User Interface or front panel buttons.
6. Install optional Cat5 Reach for remote console or satellite unit.
Quick-Start Operation:
After you connect computers to your MasterConsole II you may wish to explore MasterConsole II
operation with the default names and parameters.
You may operate using the front panel buttons and/or the On-Screen User Interface. To activate
On-Screen User Interface, press the <Scroll Lock> key twice rapidly. The Selection Menu will
appear. To select a computer, use the <Ç> (up arrow) /<È> (down arrow) keys to highlight the
desired channel (computer) and press <Enter>or press the desired computer's Key number
(located in the left-hand column). To select another computer, use front panel buttons or re-
activate the On-Screen User Interface.
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MASTERCONSOLE II USER MANUAL
One-Tier and Two-Tier Configurations
MasterConsole II can be configured in one or two tiers, depending on the number of computers
you want to control. In a one-tier configuration, only computers are connected to a single
MasterConsole II unit. In a two-tier configuration, either a computer or another MasterConsole
unit is connected to each channel of the base MasterConsole II unit.
Figure 4 One-Tier Configuration
7’-30’
7’-30’
Second Tier
Second Tier
7’-30’
7’-30’
7’-30’
Cat 5 Remote
KVM Model
Cat 5 Cable
up to 650’
Base Tier
Remote
Console
Figure 5 Two-Tier Configuration (with optional Remote Access)
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CHAPTER 3: ONE-TIER CONFIGURATION
3
Chapter 3: One-Tier Configuration
Installation
1. Shut down and power OFF all computers to be connected to MasterConsole II.
2. Plug a keyboard, monitor, and mouse into the keyboard, monitor, and mouse ports on the
rear panel of the MasterConsole II.
Mouse Port
Keyboard Port
Monitor Port
Figure 6 MasterConsole II Rear Panel
3. Power ON the MasterConsole II.
4. Using a universal cable kit (CCPTnn), plug the 25-pin connector into one of the numbered
channels on the MasterConsole II back panel.
5. Plug the cable's other connectors into the computer's keyboard, monitor, and mouse ports,
using the supplied adapters for AT style PCs.
Figure 7 One-Tier Configuration Cabling Detail
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MASTERCONSOLE II USER MANUAL
Figure 8 Cable Adapters to Convert PS/2 to AT
6. Power ON the connected computer.
7. Select the connected computer by pressing the corresponding front panel button. Verify that
the monitor attached to MasterConsole II displays the video for the connected computer. Use
the keyboard and mouse attached to MasterConsole II to verify that they operate the
connected computer.
Note: An amber channel light above a numbered channel button on the
MasterConsole II front panel indicates that the channel is
active; that is, a
computer is connected and powered on. A green light above a numbered
channel button indicates the currently displayed channel.
Figure 9 MasterConsole II Front Panel
Figure 10 MasterConsole II Front Panel Channel Lights
8. Repeat steps 4 through 7 to connect the remaining computers to MasterConsole II.
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CHAPTER 3: ONE-TIER CONFIGURATION
5
Configuration
The Configuration Menu is used to specify your MasterConsole II configuration and to set/change
operation parameters.
1. Activate on-screen user interface by pressing the hot-key (<Scroll Lock> by default) twice
rapidly.
2. Press <F4> to access the Configuration Menu.
Figure 11 Configuration Menu
a. The Connected field displays the Channel ID and Name of the currently selected
computer.
b. The Model field displays the model number of this MasterConsole unit.
3. Use the <Tab> (forward)/<Shift> + <Tab> (backward) keys to highlight the desired field and
make your changes as follows:
a. To change Name (default is the unit’s model number): Move to Name and type a name
up to five characters. This field is used for your identification purposes only.
b. The Device field specifies the type of device connected to each channel. The default
character is ".", which indicates that the device is a computer. In a one-tier configuration,
only a computer may be connected to each channel. The Device field settings may be
changed when expanding to a two-tier configuration.
c. To turn AutoScan ON/OFF (default is OFF): Move to Scan and press the <Ç>/<È> keys
to toggle. If you exit On-Screen User Interface with AutoScan ON, MasterConsole II will
scan according to the currently set mode (Individual/Global) and scan rate.
ƒ
To change the Global Scan Rate (default is 3 seconds): Move to Set and type a number from
01 to 99, or press the <Ç>/<È> keys to specify the Scan Rate (in seconds) for Global
AutoScan.
ƒ
To change AutoScan mode (default setting is Global): Move to Mode and press the
<Ç>/<È> keys to toggle between Global and Individual. See page 34 for description.
d. To turn AutoSkip ON/OFF (default is OFF): Move to Skip and press the <Ç>/<È> keys to
toggle. With AutoSkip ON, only active channels can be selected.
e. To change the ID Display time interval (default is 3 seconds): Move to ID Display and
type a number from 01 to 99, or press the <Ç>/<È> keys to specify the interval (in
seconds) you want the Channel ID and Name to display when each computer is selected.
Type 99 if you want the Channel ID and Name to display continuously.
f. To change the On-Screen User Interface activator (default is <Scroll Lock>): Move to
Hot Key and press the <Ç>/<È> keys to select the desired key. The hot-key can only be
<Scroll Lock> <Num Lock>, <Caps Lock>, left <Shift> or left <Alt>.
g. To change the menu Display position: Move to Menu and press the <Enter> key. Then
press the <Ç>, <È>, <Å>, and <Æ> keys to move the menu vertically and horizontally to
the desired position. Then press <Esc> or <Enter>.
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MASTERCONSOLE II USER MANUAL
h. To change the channel ID display position: Move to ID and press <Enter>. Then press
the <Ç>, <È>, <Å>, and <Æ> keys to move the menu vertically and horizontally to the
desired position. Then press <Esc> or <Enter>.
i. To turn PowerSave On/Off (default is OFF): Move to Green Mode and press the
<Ç>/<È> keys to toggle. To change the PowerSave delay time (default is 15 minutes):
Move to the next field and type a number from 01 to 99, or press the <Ç>/<È> keys to
change the interval (in minutes) of inactivity (no keyboard or mouse operation) after
which the video signal will be cut off from the monitor. This will allow a properly equipped
monitor to enter low-energy mode.
j. To select Previous Channel Toggle (default is <Caps Lock>). This feature enables the
user to toggle between the previous and current selected channel. Press F4 to display
the Configuration menu and move the cursor to the Previous Channel Key. Use the <->
or <¯> keys to select the key, <Caps Lock>, <Scroll Lock>, <Num Lock>, left <Shift>,
or left <Alt> to be used. This feature enables the user to switch back to a previous
channel by pressing the selected key twice rapidly. There is no need to activate the OSUI.
Note: Select a previous channel key that is not being used as the current hot key
activator.
4. To exit the Configuration Menu: Press an appropriate Menu F key to go to another menu, or
press <Esc> to exit on-screen user interface and return to normal computer operation. Any
changes made to the Configuration Menu are automatically saved.
Assigning Names and Scan Rates
You may assign meaningful names to quickly and easily identify and select connected computers.
By default, the channel name is PC00aa (where aa is the channel ID number) and the Channel-
Specific Scan Rate is 3 seconds.
1. Activate On-Screen User Interface.
2. Press <F3> to access the Edit Names and Scan Rate Menu.
Figure 12 Edit Names and Scan Rate Menu (One-Tier)
3. Use the <Tab>, <Shift+Tab> or <Ç>/<È> keys to move the cursor to the line you want to
edit. Use <Å>/<Æ> to move within a line.
a. To change the Name: Type up to 8 characters (no spaces).
b. To change the Channel-Specific Scan Rate (default is 3 seconds): Type a number from
00 to 99 (seconds). When the AutoScan Mode in the Configuration Menu is set to
Individual, these Channel-Specific Scan Rates are enabled. If the AutoScan mode is set
to Global, the global value will be used.
4. When you move to a different page or exit this Menu, you are prompted to save your changes.
Press <Y> to save.
5. To exit the Edit Names and Scan Rate Menu: Press any Menu F key to go to another menu,
or press <Esc> to go to the Selection Menu.
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CHAPTER 3: ONE-TIER CONFIGURATION
7
Note: If your MasterConsole II is a 16-channel model, MCC16, use the <Page
Up>/<Page Down> keys to view the next or previous group of eight channels.
Using MasterConsole II Security Feature
You can restrict access to MasterConsole II. The Administration Menu is used to turn security
on/OFF and to change the Administrator's Password and the five authorized user passwords. Up
to six passwords can be defined - one Administration Password and five User Passwords.
Note: If security is ON, and the system remains idle (no keyboard, mouse, or
front panel operation for a time interval set by the user-default is 15 minutes), the
next user must enter a user password to establish access. By default,
MasterConsole II operates with security OFF.
Passwords
Only the Administrator's password provides access to the Administration Menu, which is
accessed to turn security on/off and to change passwords. If you use the security feature, be sure
to record and store passwords where they will be handy to you and other authorized users.
MasterConsole II is delivered with system default passwords. They are:
USER
PASSWORD
Raritan
111
Admin
User 1
User 2
User 3
User 4
User 5
222
333
444
555
Turning Security on/OFF and Changing Passwords:
1. Activate On-Screen User Interface.
2. Press <F5> to access the Administration Password prompt.
3. Type in the Administration Password and press the <Enter> key.
4. The Administration Menu will be displayed.
Figure 13 Administration Menu
5. Use the <Tab> key to move the cursor forward or use the <Shift-Tab> key combination to
move the cursor back to the desired field and make your changes as follows:
a. To turn Security ON/OFF (default is OFF): Press the <Ç>/<È> keys to toggle.
b. To change Security activation delay time (default is 15 minutes). Move to the Time Out
field, then type a number from 01 to 99, or use the <Ç>/<È> keys to specify a time
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MASTERCONSOLE II USER MANUAL
interval. If the system will remains inactive (no keyboard or mouse operation) for this time
interval, the next user is required to enter a password to access the MasterConsole II.
c. To change the Administration Password: Move to Change Passwords, where Admin will
be highlighted. Press the <Enter> key and type a new password (up to eight
alphanumeric characters, no spaces). Press <Enter>. Confirm the password by typing it
again. Press <Enter>.
d. To change a User Password, press the <Tab> key to highlight one of the desired Users.
Press <Enter>. Type a new password (up to eight alphanumeric characters, no spaces).
Press <Enter>. Confirm the password by typing it again. Press <Enter>. Repeat this
process for the remaining four Users, pressing the <Tab> key to move from one User
field to the next. You can specify up to five User Passwords.
e. To change the type of keyboard, press the <Tab> key to highlight Language Mode field.
Press <Ç>/<È> to select English, German, or French.
6. To exit the Administration Menu: Press any Menu F (function #) key to go to another menu or
press <Esc> to exit on-screen user interface and return to normal computer operation.
Operation: Using On-Screen User Interface (OSUI)
Selecting a Computer
1. Activate on-screen user interface by pressing the hot-key twice rapidly.
a. AutoScan is suspended, if set.
b. MasterConsole II front panel buttons are disabled.
c. The Selection Menu is displayed.
Figure 14 Selection Menu (One-Tier, sorted by Channel ID)
2. The Selection Menu lists channels sorted either by Channel ID or alphabetically by Name.
Default sorting is by Channel ID. Press <F12> to toggle between Channel ID and alphabetical.
a. The Selection Menu displays a maximum of eight channels at a time.
b. The Status column shows each channel's activity and Channel-Specific Scan Rate. A "+"
in the first column indicates a device is connected and powered ON, while a "-" indicates
the device is powered OFF or there is no device connected. "Snn" indicates the Channel-
Specific Scan Rate of nn seconds. (default is 3 seconds).
c. As the computer status changes (active/inactive), the MCC updates the Status column
periodically. To enable a user to see the new status immediately, activate the OSUI and
press F8-Upgrade Computer Status. The MCC will scan the channels and update the
computer status and then return to the previous menu.
d. For any inactive channel, the ID bar will display only the channel ID and not the name
field, when sorted by channel and will not display anything when sorted by name-F12
toggle.
e. The non-displayed names are still available in the MCC internal database and can be
edited with the F3 function.
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CHAPTER 3: ONE-TIER CONFIGURATION
9
3. To select a computer:
ƒ
ƒ
ƒ
Use the <Page Up>/<Page Down> or <Ç>/<È> keys to highlight the desired computer and
press <Enter>
OR
OR
When the Selection Menu is sorted by Channel ID, press the desired computer's Key number
(shown in the left-hand column);
When the Selection Menu is sorted by name (arranged alphabetically), use the <Page
Up>/<Page Down> or <Ç>/<È> keys, or type the first character(s) of the desired Name to
quickly jump to the Name that most closely matches what you type. To back up a character,
press the <Backspace> key. Highlight the desired computer, and press <Enter>.
a. When you select a computer, you automatically return to normal computer operation at
the selected computer.
b. The light above the selected Channel button turns from amber to green, and the monitor
displays video from the selected computer.
c. The Channel ID and Name will be displayed on the monitor for the time interval specified
in the Configuration Menu.
d. Press <Home> at any time to return to the first page of the Configuration Menu (for 16-
channel or two-tier systems).
Note: See Appendix X for a list of other Function Keys and how to use them.
Setting AutoScan
AutoScan activation shortcut: Activate the On-Screen User Interface and press the <F6> Key.
The green light next to the <Scan> button on the front panel will be ON and the unit will scan
according to the parameters set in the Configuration Menu.
Operation: Using Front Panel Buttons
When the on-screen user interface is not activated, you can operate MasterConsole II from the
front panel.
The front panel has a [Scan] button, a [Skip] button, and a series of numbered buttons used to
select channels and to set the Global scan rate.
Figure 15 MasterConsole II Front Panel
Figure 16 MasterConsole II Front Panel Channel Lights
1. To select a computer:
a. Be sure the green light next to the [Scan] button is OFF (toggle ON/OFF).
b. Press the numbered button corresponding to desired channel.
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MASTERCONSOLE II USER MANUAL
c. The light above the selected Channel button turns green, video from the selected
computer displays on screen and you may now operate the selected computer.
d. The Channel ID and Name will be displayed on the screen for the time interval specified
in the Configuration Menu.
2. To activate AutoScan, press the [Scan] button (toggle ON/OFF) The green light next to the
[Scan] button will be ON and the unit will scan according to the parameters set in the
Configuration Menu. If the AutoScan Mode is set to Individual, AutoScan will occur at the
Channel-Specific Scan Rates as defined in the Edit Names and Scan Rate Menu.
3. To change the scan rate, while AutoScan is ON, press the numbered button corresponding to
the desired Scan Rate located above the front panel channel light to set the Global Scan
Rate. If the Scan Mode in the Configuration Menu had been previously set to Individual, it will
be reset to Global after the front panel button is pressed.
4. To activate AutoSkip, press the [Skip] button (toggle ON/OFF). The green light next to the
[Skip] button will be ON and only active channels will be selected.
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CHAPTER 4: TWO-TIER CONFIGURATION
11
Chapter 4: Two-Tier Configuration
You may cascade MasterConsole II units to create a two-tier configuration. In a two-tier
configuration, a mix of devices – computers and MasterConsoles – may be connected to the
channels of the first tier-referred to as the base MasterConsole II.
The second-tier MasterConsole may be any combination of MasterConsole IIs, or MasterConsole
P Models, which may be banked. Only computers may be connected to the channels of the any
second-tier MasterConsole.
Figure 17 Two-Tier Configuration (with optional Remote Access Kit)
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MASTERCONSOLE II USER MANUAL
Installation
Install Base Unit (First-Tier) MasterConsole II
1. Plug the keyboard, monitor, and mouse into the keyboard, monitor, and mouse ports on the
MasterConsole II back panel.
Mouse Port
Keyboard Port
Monitor Port
Figure 18 MasterConsole II Rear Panel
Figure 19 Two-Tier Configuration Cabling Detail
2. Power on the MasterConsole II base unit.
3. Connect computers to any Channels on the base MasterConsole II back panel.
a. Shut down and power off all computers to be connected to the base MasterConsole II.
b. Using a Universal cable kit (CCPTnn), plug the 25-pin connector into one of the
numbered Channels on the base MasterConsole II back panel.
c. Plug the cable's other connectors into the computer's keyboard, monitor, and mouse
ports. Use supplied adapters for AT style PCs.
d. Power ON the connected computer.
e. Select the connected computer by pressing the corresponding front panel button. Verify
that the monitor attached to MasterConsole II displays the video for the connected
computer. Use the keyboard and mouse attached to the base MasterConsole II to verify
that they operate the connected computer.
f. Repeat steps 3.a through 3.e to connect additional computers to the base MasterConsole
II.
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CHAPTER 4: TWO-TIER CONFIGURATION
13
Connect Second-Tier MasterConsole(s) to the Base Unit
1. Connect MasterConsole(s) to any Channel(s) of the base MasterConsole II.
a. Using a Universal cable kit (CCPTnn), plug the 25-pin connector into one of the
numbered Channels on the base MasterConsole II back panel.
b. Plug the cable's other connectors into the Keyboard, Monitor, and Mouse ports of the
second-tier MasterConsole II or MasterConsole P Model.
c. Power on the MasterConsole unit according to the following instructions:
Note: All second-tier MasterConsole P Models must be MasterView ready. To
determine if your P Model does have this feature, check the white label on the
bottom of the unit *. This label shows the unit's level and style of firmware:
MDSP-nnn. If it is MDSP-1AC or higher (MDSP-1AD, etc.), the unit is
MasterView ready. If not, you need to upgrade. Call Raritan Technical Support
for details.
IMPORTANT: For MasterConsole II, the unit must be programmed as a second-tier unit.
(The default setting is first-tier) To program any MasterConsole II as a second-tier unit,
power ON while pressing the Channel #2 button on the front panel and hold for 3 seconds.
When the unit is programmed as a second-tier unit, the LED on the far right of the unit's
front panel (2ND) will be lit continuously. Note: Any unit can be re-programmed to be a
first-tier unit by pressing the Channel #1 button on the front panel during a subsequent
power ON process.
For MasterConsole P Model: Turn the power switch on.
1. Repeat steps 4a through 4c to connect additional second-tier MasterConsole units to the
base MasterConsole II.
2. For second-tier units located more than 30 feet away from the base unit, see Remote Access
Using Cat5 Reach, page 25.
Connect Computers to Second-Tier MasterConsole(s)
Connect computers to the channels of second-tier MasterConsole(s).
1. Follow Steps 3a through 3f to connect the computers to each second-tier MasterConsole II.
2. For MasterConsole P Models, follow installation instructions in the P Model manual.
Configuration
The Configuration Menu is used to specify your base MasterConsole II configuration and to
set/change parameters for operation.
1. Activate on-screen user interface by pressing the hot-key (<Scroll Lock> by default) twice
rapidly.
2. Press <F4> to access the Configuration Menu.
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MASTERCONSOLE II USER MANUAL
Figure 20 Configuration Menu (Two-Tier)
a. The Connected field displays the Channel ID and Name of the currently selected
computer.
b. The Model field displays the model number of this MasterConsole unit (MCCn).
3. Use the <Tab> (forward)/<Shift-Tab> (backward) keys to select the desired field and make
your change as follows:
a. To change Name (default is the unit's model number): Move to Name and type a name
up to five characters. This field is used for your identification purposes only.
b. The Device field specifies the type of device computer or MasterConsole connected to
each channel of the base MasterConsole II unit. <Tab> to the Device field. You must
specify the device for each channel
The Device field consists of a sequence of characters equal to the channel capacity of the base
unit. The leftmost character corresponds to the unit's channel 1, while the rightmost character
corresponds to the highest channel number.
.(dot) =
computer (default)
For non-computers, define the Device as
follows:
a
b
c
d
x
y
z
=
=
=
=
=
=
=
MCP2
MCP4
MCP8
MCP16
MCC4, MCS4, MCX4
MCC8, MCS8, MCX8
MCC16, MCX16
Figure 21 Device Types
Figure 22 Device Field
For example, the y . . . . c . . Device field indicates the following: an 8-channel MasterConsole II
MCC8 model is connected to the first channel on the base MasterConsole II, an 8-channel
MasterConsole P Model is connected to the sixth channel, and computers are connected (or to
be connected) to all other channels.
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CHAPTER 4: TWO-TIER CONFIGURATION
15
Note: If you specify a MasterConsole P Model, a pop-up box will prompt for
banking information.
See One-Tier Configuration for instructions on setting/changing other operational parameters
(AutoScan, AutoSkip, ID Display, hot-key, Menu Display, PowerSave).
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MASTERCONSOLE II USER MANUAL
Assigning Names and Scan Rates
When you specify non-computer devices (MasterConsole units) connected to base
MasterConsole II channels, these devices are automatically assigned default names in the base
MasterConsole II Selection Menu. In addition, since computers can be connected to each
channel of a second-tier MasterConsole, a page is automatically created for each second-tier
MasterConsole in the Selection Menu, listing Channel IDs with default names for each channel.
These names may be changed using the Edit Names and Scan Rate Menu.
The following are the MasterConsole II default Channel ID and Names for connected devices in a
two-tier configuration.
Figure 23 Default MasterConsole II Channel IDs and Names
To change Names and/or Channel-Specific Scan Rates:
1. Activate On-Screen User Interface.
2. Press <F3> to access the Edit Names and Scan Rate Menu.
Figure 24 Edit Names and Scan Rate Menu (Base MasterConole II)
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CHAPTER 4: TWO-TIER CONFIGURATION
17
Figure 25 Edit Names and Scan Rate Menu (Second-Tier MCC8)
3. Use the <Tab>, <Shift-Tab> or <Ç>/<È> keys to move the cursor to the line you want to edit.
Use <Å>/<Æ> to move within a line.
Note: Because you have specified a two-tier configuration, use the <Page
Up>/<Page Down> keys to view the next or previous group of up to eight
channels.
a. To change the Name of a second tier MasterConsole Device in the base unit channel list:
Type up to seven alphanumeric characters (no spaces). The "/" (backslash) first
character cannot be changed.
b. To change the Name of any computer connected to either the base unit or second-tier
MasterConsole, type up to eight alphanumeric characters (no spaces).
c. To change the Channel-Specific scan Rate for any highlighted channel (default is 3
seconds): Type a number from 00 to 99 (in seconds). When the AutoScan Mode in the
Configuration Menu is set to Individual, these Channel-Specific Scan Rates are enabled.
If the AutoScan mode is set to Global, the global scan rate will be used.
4. When you move to a different page or exit this Menu, you are prompted to save your changes.
Press <Y> to save.
5. To exit the Edit Names and Scan Rate Menu: Press any Menu F key to go to another menu,
or press <Esc> to go to the Selection Menu.
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MASTERCONSOLE II USER MANUAL
Using MasterConsole II Security Features
Follow instructions for Security in Using MasterConsole II’s Security Feature (One-Tier).
Important: You must use the On-Screen User Interface to operate a two-tier configuration.
There is no front panel operation available.
Operating MasterConsole II
Selecting a Computer
1. Activate On-Screen User Interface.
a. AutoScan is suspended, if set.
b. MasterConsole II front panel buttons are disabled.
c. The Selection Menu is displayed.
Figure 26 Selection Menu (Two-Tier, Base MasterConsole II)
Figure 27 Selection Menu (Two-Tier, Second Tier Unit)
2. The Selection Menu lists channels sorted either by Channel ID or alphabetically by Name.
Default sorting is by Channel ID. Press <F12> to toggle.
a. The Selection Menu displays a maximum of eight channels at a time.
b. The Status column shows each channel's activity and Channel-Specific Scan Rate. A
“+”in the base unit's Selection Menu indicates the device is connected and powered ON,
while a “–” indicates the device is powered OFF, or there is no device connected. A “.” in
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CHAPTER 4: TWO-TIER CONFIGURATION
19
the Status column of the second-tier Selection Menu indicates that the status of the
computer is undetermined. Snn indicates the individual Scan Rate of nn seconds.
c. As the computer status changes (active/inactive), the MCC updates the Status column
periodically. To enable a user to see the new status immediately, activate the OSUI and
press F8-Upgrade Computer Status. The MCC will scan the channels and update the
computer status and then return to the previous menu.
d. For any inactive channel, the ID bar will display only the channel ID and not the name
field, when sorted by channel and will not display anything when sorted by name-F12
toggle.
e. The non-displayed names are still available in the MCC internal database and can be
edited with the F3 function.
3. To select a computer:
ƒ
ƒ
Use the <Page Up>/<Page Down> or <Ç>/<È> keys to scroll to the desired computer and
press <Enter>
OR
OR
When the Selection Menu is sorted by Channel ID, press the desired computer's Key number
(in the left-hand column)
a. When the Selection Menu is sorted by name, use the <Page Up>/<Page Down> or
<Ç>/<È> keys, or type the first character(s) of the desired Name to quickly jump to a
Name that most closely matches what you type. To back up a character, press the
<Backspace> key. Highlight the desired computer, and press <Enter>.
b. When you select a computer, you automatically return to normal computer operation at
the selected computer.
c. The light above the selected Channel button turns green, and the monitor displays video
from the selected computer.
d. The Channel ID and Name will display on the monitor for the time interval specified in the
Configuration Menu.
e. Press <Home> at any time to return to the first channel on the first page of the Selection
Menu. Press <End> at any time to advance to the last channel on the last page of the
Selection Menu.
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CHAPTER 5: REMOTE ACCESS USING CAT5 REACH
21
Chapter 5: Remote Access Using Cat5 Reach
Raritan's Cat5 Reach can be used to extend the user console up to 650 feet away. Please see
the Cat5 Reach manual for installation procedure. The MasterConsole II with Cat5 Reach
provides:
•
Dual Remote User Console: Remote access point to a base MasterConsole II, plus a local user console.
Figure 28 Remote Access with Cat5 Reach
•
Satellite Unit: Second-tier MasterConsole located more than 30 feet from the base unit.
Figure 29 Two-Tier Configuration with Satellite Unit
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MASTERCONSOLE II USER MANUAL
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APPENDIX A: SPECIFICATIONS
23
Appendix A: Specifications
Main Unit
Desktop Model
MCC4 (4–channel model)
MCC8 (8–channel model)
MCC16 (16–channel model)
Power
10.55”(W) x 9”(D) x 1.75”(H)
15.4”(W) x 9”(D) x 1.75”(H)
15.4”(W) x 9”(D) x 3.5”(H)
2.0 kg (4.5 lbs.)
2.8 kg (6.1 lbs.)
3.8 kg (8.4 lbs.)
115V/230V (Auto Sensing)
60 Hz / 50 Hz
0.2A/0.1A
Rackmount Model
MCC4R (4–channel model)
19”(W) x 9”(D) x 1.75”(H)
19”(W) x 9”(D) x 1.75”(H)
3.0 kg (6.66 lbs.)
3.77 kg (8.37 lbs.)
4.8 kg (10.66 lbs.)
MCC8R (8–channel model)
MCC16R (16–channel model) 19”(W) x 9”(D) x 3.5”(H)
Power
115V/230V (Auto Sensing)
60 Hz / 50 Hz
0.2A/0.1A
Rackmount 48 Volt DC Model
MCC8RD (8–channel model)
19”(W) x 9”(D) x 1.75”(H)
2.97 kg (6.6 lbs.)
MCC16RD (16–channel model) 19”(W) x 9”(D) x 3.5”(H)
4.52 kg (10.05 lbs.)
Power
48Volt DC +/-0.3A
3W3 male connector
Pin out A1 (G), A2 (-), A3 (+)
0–50°C (32–122°F)
Operating Temp.
Universal Cable Kits
For each PS/2 Computer (VGA Video, PS/2 K/B, PS/2 Mouse) and AT Computer (VGA Video, AT
K/B, Serial Mouse)
Part No.
CCPT06
CCPT20
CCPT40
CCPT60
CCPT90
Length
2’ (0.6 M)
Connectors
DB25(M) to HD15(M), 2x mini-DIN6(M)
DB25(M) to HD15(M), 2x mini-DIN6(M)
DB25(M) to HD15(M), 2x mini-DIN6(M)
DB25(M) to HD15(M), 2x mini-DIN6(M)
DB25(M) to HD15(M), 2x mini-DIN6(M)
6.5’ (2 M)
13’ (3 M)
20’ (6 M)
30’ (9 M)
Each Universal Cable Kit comes with 2 Adapters for AT keyboard and serial mouse: (1) DIN 6F to
DIN 5M, and (1) DIN 6F to DB9F
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MASTERCONSOLE II USER MANUAL
Accessories
RMCS4 (for 4–channel model) 19” Rack Mount Bracket – 1U
RMCS8 (for 8–channel model) 19” Rack Mount Bracket – 1U
RMCS16 (for 16–channel model)
19” Rack Mount Bracket – 2U
PCE60
20’ (6 M) Extension Cable for Keyboard, Video, and Mouse
35’ (11 M) Extension Cable for Keyboard, Video, and
PCE110
Mouse
Remote Access Kit
See Cat5 Reach Specification Sheet for complete details.
UKVM (Dual Transmitter for Category 5 UTP cable)
Dimensions
4.3" (W) x 3.6"(D) x 1.0" (H)
108mm (W) x 91mm (D) x 23mm (H)
0.5 lbs (0.2 kg)
Weight
Power
No external power required
6 pin k/b & mouse, HD15
User Port (local access)
Connection to PC/switch
Cable kit CCPT06 or CCP10E required
URKVM (Receiver for Category 5 UTP cable)
Dimensions
4.3" (W) x 3.6"(D) x 1.0" (H)
108mm (W) x 91mm (D) x 23mm (H)
0.5 lbs (0.2 kg)
Weight
Power
6V DC input (Adapter included)
6 pin k/b & mouse, HD15
User Port (remote access)
Note: Category 5 UTP cable with RJ45 connectors must conform to EIA/TIA
T568B Category 5 wiring standard.
For highest quality video at distances greater than 200', Category 5 UTP Enhanced (350Mhz
bandwidth) cable is recommended.
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APPENDIX B: SYSTEM DEFAULT SETTINGS
25
Appendix B: System Default Settings
FUNCTION
Administration Password
AutoScan
SETTING
raritan (case sensitive)
OFF
AutoScan mode
Global
AutoSkip
OFF
Channel-Specific Scan Rate
Device
3 seconds
“.” (computer devices)
3 seconds
<ScrollLock> <ScrollLock>
3 seconds
First tier
Global Scan Rate
Hot Key
ID Display Interval
MasterConsole II unit configuration
PowerSave
OFF
PowerSave delay time (Green Mode)
Remote Time Out interval
Security
15 minutes
3 seconds
OFF
Security activation delay time
Selection Menu sorting
User password
15 minutes
Channel ID
User 1-111
User 2-222
User 3-333
User 4-444
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APPENDIX C: ON-SCREEN USER INTERFACE FUNCTION KEYS
27
Appendix C: On-Screen User Interface Function
Keys
Use the following Function Keys while using On-Screen User Interface:
PRESS...
WHEN YOU WANT TO...
<F1>
Go to the Help Menu; get a list of all the Function keys
Go to the Selection Menu; view the list of channels or select a channel
<F2>
<F3>
Go to the Edit Names and Scan Rate Menu; change channel Names or Individual
Scan Rates
<F4>
Go to the Configuration Menu; change operating parameters (on-screen user
interface, Menu position, ID position, Global / Individual Scanning, AutoScan
OFF/ON, scan rate, AutoSkip OFF/ON, Hot Key, duration of ID display)
<F5>
<F6>
Go to the Administration Menu; turn Security ON/OFF, change User Passwords
Exit On-Screen User Interface and turn ON AutoScan
<Alt>+<F6> Exit On-Screen User Interface and turn OFF AutoScan
<F7> Exit On-Screen User Interface and turn ON AutoSkip
<Alt>+<F7> Exit On-Screen User Interface and turn OFF AutoSkip
<F12>
<Esc>
Toggle Selection Menu sorting (by Name or Channel ID)
Exit on-screen user interface and return to normal computer operation at the last
channel selected. If SCAN is set ON, the system will AutoScan according to
parameters set in the Configuration Menu
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APPENDIX D: MASTERCONSOLE II CONFIGURATIONS
29
Appendix D: MasterConsole II Configurations
Programming MasterConsole II at Power Up
MasterConsole II Product Design Background and Considerations
•
User connection and operation of MasterConsole II is through the unit's local KVM port (marked
Keyboard, Monitor, Mouse - Din 6F,HD15F, Din 6F) on the back panel of each MasterConsole II.
•
For operation, a console-keyboard, monitor and mouse-plugs into the local KVM port. MasterConsole
II includes front panel buttons as well as an integrated On-Screen User Interface for switching and
other operations.
•
•
•
The On-Screen User Interface is activated through a console keyboard and facilitates operation of
MasterConsole II with on-screen menus and commands.
In a one-tier configuration, the console operates the all connected computers. The KVM port is called
first-tier ports, which means that they have an active On-Screen User Interface for console operation.
In a two-tier configuration, one or more MasterConsole II second-tier units are cascaded from the base
unit. This is accomplished by connecting MasterConsole II computer cable from the base unit to the
KVM port of the second-tier unit. The base unit's local KVM port and remote access port are first-tier
ports with an active On-Screen User Interface; and the base unit's on-screen menus include the names
of all the computers accessible from the base unit's console. This way, the base unit's console can
access and operate all MasterConsole II units and all connected computers. For proper operation, the
user must see only the base units On-Screen User Interface menus from the base unit console. To
accomplish this, the On-Screen User Interface at the port by which the second-tier unit is connected
must be deactivated, so that the base unit console can access and operate all connected computers. A
port with a deactivated On-Screen User Interface and is called a second-tier port.
Programming MasterConsole II
Each MasterConsole II is programmed at the factory as a base tier unit. To modify the factory
setting, a MasterConsole II unit can be programmed as a second-tier unit by holding down the #2
button on the front panel at power up for a minimum of 3 seconds.
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MASTERCONSOLE II USER MANUAL
MasterConsole II Configuration Diagrams
Basic MasterConsole II One-Tier Configurations
Figure 30 Basic One-Tier Configurations
MasterConsole II Two-Tier Configuration with Remote Access Kit
Figure 31 One-Tier with Remote Access Kit
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APPENDIX D: MASTERCONSOLE II CONFIGURATIONS
31
MasterConsole II Two-Tier Configuration
Figure 32 Two-Tier Configuration of up to 256 Computers
MasterConsole II Two-Tier Configuration with MasterConsole P Model
Figure 33 Two-Tier Configuration with MasterConsole P Model
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APPENDIX E: GLOSSARY
33
Appendix E: Glossary
TERM
DEFINITION
Administration Menu
Used to restrict access to MasterConsole II; toggle Security ON/OFF
and to change Administrator’s Password and up to five User
Passwords.
Administration Password The only Password with access to the Administration Menu, through
the Administration password prompt.
AutoScan
When activated, MasterConsole II automatically cycles through
channels, displaying each computer’s video for a specified period.
AutoSkip
Base Unit
When activated, channel selection is restricted to active channels.
MasterConsole II unit to which devices (computers and / or other
MasterConsoles) are connected in a two-tier configuration.
Channel
The 25-pin connector by which a device is connected to
MasterConsole II.
Active: A channel is active when a powered ON device is connected to it.
Inactive: A channel is inactive when there is no device connected to
it, or if the connected device is powered OFF.
Channel ID
The specific Channel number to which a device is connected.
Configuration
One-Tier: Computers are connected to a single MasterConsole II unit.
Two-Tier: A mix of devices (computers and MasterConsole units) is
connected to a base MasterConsole unit.
Configuration Menu
Device
Used to specify MasterConsole II configuration and operation
parameters.
A computer or a MasterConsole unit connected to a MasterConsole II
channel.
Device Field
In the Configuration Menu, specifies the type of device connected to
each channel of a base MasterConsole II unit.
Edit Names and Scan Channel-Specific Scan Rates.
Rate Menu
Green Mode
A field in the Configuration Menu used to toggle the PowerSave
feature ON/OFF.
Hot Key
Used to activate On-Screen User Interface. (To activate On-Screen
User Interface, press the hot-key twice rap
ID Display
Key
The display shown on the monitor to identify the currently selected
channel
Left-hand column in the Selection Menu; lists the key numbers (a
sequence of numbers) for the channels listed on that page. To quickly
select a channel, press its Key number when the Selection Menu is
displayed.
KVM Port
The Keyboard, Monitor, and Mouse connectors on the back of the
MasterConsole II unit.
Menu
An On-Screen User Interface display.
Menu F Keys
Function keys used to access On-Screen User Interface menus while
On-Screen User Interface is activated.
Mode
Name
Field in the Configuration Menu; can be set to either Global or
Individual. See also Scan Rate.
A user-assigned label (up to eight characters) for a device connected
to a MasterConsole II channel.
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MASTERCONSOLE II USER MANUAL
TERM
DEFINITION
On-Screen
Interface (OSUI)
User Series of Menus displayed on the monitor that can be used, through
keystrokes, to operate MasterConsole II. All keystrokes are captured
and interpreted as MasterConsole II commands.
PowerSave
Allows a properly equipped monitor to operate in low-energy mode.
Keyboard, monitor, and mouse plugged into the Remote access kit.
Remote Console
Cat5 Remote KVM Module: Optional Remote Unit that connects to
the MasterConsole II to provide additional access to connected
computers up to 650' away using Cat5 UTP Cable.
Cat5 Remote KVM Port: The Keyboard, Monitor, and Mouse ports on
the back of the Cat5 Remote KVM Module unit.
Satellite Unit
Scan
Second-tier MasterConsole II located more than 30 feet from the
base unit and connected through its Remote Access Kit.
Front panel button and On-Screen User Interface function used to
activate AutoScan.
Scan Rate
The duration (in seconds) a channel’s computer is to remain
displayed on the monitor when AutoScan is activated.
Global Scan Rate: Scan rate is the same for all computers, if the
Mode field in the Configuration Menu is set to Global.
Channel-Specific (Individual) Scan Rate:: Scan rate specified for each
computer during the Scan cycle, if the Mode field in the Configuration
Menu is set to Individual. Channel-specific scan rates can be set in
the Edit Names and Scan Rate Menu.
Security
When activated, and the system remains idle for a period of time, the
next user must enter an authorized User Password to establish
access.
Selection Menu
Sorting
Used to select a computer.
Order of the channels listed in Selection Menu; either by Channel ID
or by Name.
Time Out
the length of time that the system can remain idle (that is, since the
last keyboard/mouse or front panel operation) before the next user
must enter an authorized User Password to establish access.
User Password
Enables access to the system after Time Out.
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Appendix F: Troubleshooting
PROBLEM
SOLUTION
No power.
a. Check power cord.
b. Make sure power switch is turned ON.
c. Check cable connection from PC to MasterConsole II.
No video display for one a. Check video cable’s connection to the PC.
or all computers.
b. Check the monitor and PC: Turn off power to MasterConsole and
the PCs. Connect the monitor to the PC directly, boot the PC, and
make sure the monitor has the proper display. If it does not, the
problem is either with your PC, or the monitor is not compatible with
your PC. If it does display, continue to Troubleshooting #3.
The
monitor
cannot a. The monitor probably does not match the video outputs. If the
correctly display the monitor is a single mode type VGA, all PCs must have the same type
video output from some of video output.
of the PCs.
b. (Note: this problem occurs most often with some IBM PS/2s and
IBM 63xx, 85xx, and 95xx monitors.) The intelligent type display card
outputs video signals based on the monitor ID-pin setting in the
connector of the monitor cable. If the ID-pin setting is correct, the
monitor at MasterConsole may have no display, become
monochrome instead of color, or become unstable. If this is the case,
you will need to provide a proper ID-pattern to the display card. Call
Raritan Computer for help if necessary.
All PCs powered up a. Make sure the keyboard is connected firmly into MasterConsole II.
without keyboard error, Disconnect and reconnect keyboard.
but the keyboard at
MasterConsole II has no
b. Replace keyboard. (MasterConsole II allows hot re-connection of
keyboard at its Keyboard port.)
control (cannot input to
c. In a two-tier configuration, check that the MasterConsole II with the
any PC).
keyboard connected is the base unit.
Repeated “KB ERROR" a. The keyboard cable from the PC to MasterConsole II is loose.
at power-up of PC.
Secure the connection and power up the PC again.
b. If the problem occurs after MasterConsole II has been installed for
a period of time, and occurs on PCs that have previously worked with
MasterConsole II , then some components are out of order. Verify that
the PC works with the keyboard when connected directly. Then
contact your dealer or Raritan Computer for service.
After a period of trouble- a. The most likely cause of the problem is either a voltage "spike"
free operation, the (increase) or a "brown out" (decrease) in the power supply, which
keyboard attached to would cause the microprocessors in MasterConsole II to malfunction.
MasterConsole II locks A short-term solution to the problem is to try to recover operation by
(unable
keystrokes)
to
input turning the MasterConsole II power switch off and on. Then, if
when necessary, restart all PCs. The long-term method of avoiding this
a
particular PC is selected, problem is to power MasterConsole from a UPS.
but works normally when
other PCs are selected.
b. Check keyboard connection.
Repeated
INSTALLATION
"MOUSE a. The mouse cable from the PC to MasterConsole II is loose. Secure
the connection and power up again.
FAILURE" at power-up
of PC.
b. If the problem only occurs to new PCs which are being added to
the system, the firmware in the KVM (MasterConsole II internal
mouse emulator) may need to be upgraded to a later version to be
compatible with newer PCs. Contact your dealer or Raritan Computer
for Service.
After a period of trouble- a. Try to identify if the problem is originating from the PC by
free
mouse
operation,
attached
the reconnecting the PC to a different channel with a different cable.
to Then power up the PC. If the problem is not with the cable or with the
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PROBLEM
SOLUTION
MasterConsole II locks specific channel, then connect the mouse directly to the PC. If the
(unable to control mouse problem persists, then the PC's mouse port is out of order. Otherwise,
functions)
when
a
contact your dealer or Raritan Computer.
particular PC is selected,
but works normally when
other PCs are selected.
b. If the problem occurs after MasterConsole II has been installed for
a period of time, and occurs to PCs that have previously worked with
MasterConsole II, then some components are out of order. Contact
your dealer or Raritan Computer for service.
Unit does not operate in Replace keyboard. On-Screen User Interface works only with PS/2 or
On-Screen
Interface.
User extended AT style keyboards.
Unable
channel.
to
select Scan function is active; press the Scan button once to toggle Scan
OFF so the light next to the button is off.
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