Samsung IP Phone DS 5000 User Guide

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OfficeServ 7100

TECHNICAL MANUAL

USER INSTRUCTIONS

TABLE OF CONTENTS APRIL 2007

T A B L E O F C O N T E N T S

USER INSTRUCTIONS SECTION

PART DESCRIPTION

PAGE

ENHANCED DISPLAY PROGRAMMING

1.1

OVERVIEW........................................................................................... 1.1

LOCKING YOUR KEYSET................................................................... 1.4

CHANGING YOUR PASSCODE ......................................................... 1.5

CALL FORWARDING .......................................................................... 1.6

SETTING YOUR ANSWER MODE ..................................................... 1.8

PROGRAMMING YOUR STATION’S NAME....................................... 1.9

PROGRAMMING PERSONAL SPEED DIAL LOCATIONS .............. 1.11

NAMING YOUR PERSONAL SPEED DIAL LOCATIONS ................ 1.12

ADDING EXTENDERS TO KEYS ..................................................... 1.13

CHECKING STATION STATUS ........................................................ 1.14

CHANGING YOUR TIME AND DATE DISPLAY ............................... 1.15

SETTING STATION ON/OFF OPTIONS .......................................... 1.16

SELECTING A RING TONE .............................................................. 1.19

ALARM REMINDER ........................................................................... 1.20

STATION VOLUME ............................................................................ 1.21

SETTING A PROGRAMMED MESSAGE.......................................... 1.23

ALARM REMINDER WITH MESSAGE ............................................. 1.24

CALLER ID DISPLAY ......................................................................... 1.25

1.2

1.3

1.4

1.5

1.6

1.7

1.8

1.9

1.10

1.11

1.12

1.13

1.14

1.15

1.16

1.17

1.18

ITP-5112L USER GUIDE

ITP-5121D USER GUIDE

ITP-5107S USER GUIDE

DS 5000 SERIES USER GUIDE

iDCS KEYSET USER GUIDE

STANDARD TELEPHONE USER GUIDE

SYSTEM ADMINISTRATION AND SPECIAL FEATURES GUIDE

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This diagram illustrates the keys on a iDCS 8

BUTTON keyset that have special functions

during programming. When required, these keys

will be referred to by the names described in the

diagram.

• ITP and DS 5000 Series Keysets

This diagram illustrates the keys on an ITP 5021-D keyset. The ITP and DS 5000

keysets have keys that have special functions during programming. When required,

these keys will be referred to by the names described in the diagram.

A BC D E F

1.2

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1.2 LOCKING YOUR KEYSET

You can lock your keyset to prevent other people from making or receiving calls while

you are away. You can unlock it when you return.

ACTION

DISPLAY

[201] STN LOCK

PASSCODE:_

1. Press the transfer key followed by 100

Display shows

[201] STN LOCK

UNLOCKED

2. Enter your passocde

Default is 1234

[201] STN LOCK

LOCKED OUTGOING

3. Enter 1 for locking outgoing calls (Internal

calls will still be allowed).

[201] STN LOCK

LOCKED ALL CALLS

4. Enter 2 for locking all calls (Internal and

external calls will not be allowed).

[201] STN LOCK

UNLOCKED

5. Enter 0 to unlock your phone.

6. Press the transfer key to save and exit

1.3

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1.3 CHANGING YOUR PASSCODE

Each keyset user can set or change his/her individual passcode. This passcode is used

to lock or unlock keysets, for toll restriction override and to access the DISA feature.

NOTE: Default passcodes cannot be used for toll restriction override or for DISA

access.

ACTION

DISPLAY

[201] PASSCODE

OLD CODE:_

1. Press the transfer key followed by 101

Display shows

[201] PASSCODE

OLD CODE:****

2. Enter the existing passcode (default = 1234)

3. Enter the new passcode

[201] PASSCODE

NEW CODE:_

[201] PASSCODE

VERIFY :SUCCESS

4. Reenter the new passcode to verify the number

If reentered correctly, display shows

5. Press the transfer key to save and exit

1.4

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1.4 CALL FORWARDING

The OfficeServ 7100 allows the system administrator to program the call forward

destinations for other station users. This MMC also allows call forward to be set after

the destination has been entered.

The OfficeServ 7100 system allows four types of call forwarding: FORWARD ALL,

FORWARD NO ANSWER, FORWARD BUSY, and FORWARD DND. There is an

additional option, FORWARD BUSY/NO ANSWER, that allows both of these options to

be activated at the same time, provided that destinations have been entered for both.

The destinations for all these forwards can be either an internal number or an external

number.

0 = FORWARD CANCEL

1 = ALL CALL

2 = BUSY

3 = NO ANSWER

4 = BUSY/NO ANSWER

5 = FORWARD DND

0 = FORWARD CANCEL

1 = ALL CALL

This option will cancel any call forwarding set in MMC

102. It will not remove the programmed destination and

will not override any preset forward settings in MMC 316.

This option, when set, will forward all calls to the

programmed destination. If the programmed destination

is a station then that station can call the forwarded

station to put calls through.

2 = BUSY

This option, when set, will forward calls to the

programmed destination when the forwarded keyset is

busy.

3 = NO ANSWER

This option, when set, will forward calls to the

programmed destination if the forwarded station

does not answer a call before the forward no answer

timer in MMC 502 expires.

4 = BUSY/NO ANSWER

5 = FWD DND

This option will activate both the BUSY option and the

NO ANSWER option at the same time.

This option will forward all calls to the programmed

destination whenever the forwarded station goes into

DND.

ACTION

DISPLAY

[201] FORWARD

0:FORWARD CANCEL

Press the transfer key followed by 102

Display shows

1.5

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[201] FORWARD

1:ALL CALL:NONE

Dial 0 – 4 to select forward type

Press UP or DOWN to select forward type

and press RIGHT soft key to move cursor

[201] FORWARD

1:ALL CALL:205

Dial destination number (e.g., 201)

Press UP or DOWN to select destination

and press RIGHT soft key to move cursor

[201] FORWARD

CURENTLY SET :YES

Dial 1 for YES, 0 for NO

Press UP or DOWN to select YES or NO

and press RIGHT soft key to return to step

Press the transfer key to store and exit

1.6

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1.5 SETTING YOUR ANSWER MODE

Each keyset can have its answer mode for intercom calls set to one of the following

options:

RING—The station will ring in one of eight custom ring patterns. Calls are answered by

pressing the ANS/RLS key or lifting the handset.

AUTO—After giving a short attention tone, the station will automatically answer calls on

the speakerphone. When a C.O. line is transferred to a station in Auto Answer, the

screened portion of the call will be Auto Answer, but the keyset will ring when the

transfer is complete if the user has not pressed the ANS/RLS key or lifted the handset.

VOICE—The station will not ring. After a short attention tone, callers can make an

announcement. The called party must press the ANS/RLS key or lift the handset to

reply.

ACTION

DISPLAY

[201] ANS MODE

RING MODE

1. Press the transfer key followed by 103

Display shows

[201] ANS MODE

VOICE ANNOUNCE

2. Dial 0, 1 or 2 to change the ring mode, e.g., 2

Press UP or DOWN to select the ring mode

3. Press the transfer key to store and exit

1.7

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1.6 PROGRAMMING YOUR STATION’S NAME

Names are written using the keypad. Each key press selects a character. Pressing the

dial pad key moves the cursor to the next position. For example, if the directory name

is “SAM SMITH,” press the number “7” four times to get the letter “S.” Press the

number “2” once to get the letter “A.” Continue selecting characters from the table

below to complete your message. Pressing the bottom left programmable key will

change the letter from upper case to lower case. There are up to 11 characters that can

be used. NOTE: When the character you want appears on the same dial pad key as the

previous character, press the VOLUME UP or DOWN keys to move the cursor to the

right or to the left.

• iDCS KEYSETS and ITP KEYSETS

COUNT

DIAL 0

DIAL 1

DIAL 2

DIAL 3

DIAL 4

DIAL 5

DIAL 6

DIAL 7

DIAL 8

DIAL 9

DIAL 4

space

[

)

]

The # key can be used for the following special characters: #, space, &, !, :, ?, ., %,

$, -, <, >, /, =, [, ], @, ^, (, ), _, +, {, }, |, ;, \, " and ~.

1. When the character you want appears on the same dial pad key as the previous

character, press UP to move the cursor one space to the right.

2. Other symbols are available for DIAL #.

ACTION

DISPLAY

[201] STN NAME

1. Press the transfer key followed by 104

Display shows

[201] STN NAME

SAMSUNG

2. Enter the station name using the procedure

described above

3. Press the transfer key to store and exit

1.8

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1.7 PROGRAMMING PERSONAL SPEED DIAL

LOCATIONS

You can program frequently dialed telephone numbers in a personal speed dial list.

Each station user begins with ten numbers 00–09 and may be assigned up to fifty

numbers. See your system administrator to determine the amount assigned to your

station.

NOTE: Press button B for flash and button C for pause.

Display keyset users may want to hide some speed dial numbers so they will not show

in the display. Before entering a telephone number, press button E. All digits after this

will be hidden. Press button E again to begin displaying digits.

If your system uses rotary (or pulse) dialing C.O. lines, pressing button D before

entering a speed dial will cause all subsequent digits to be sent as DTMF tones until

the D button is pressed again.

ACTION

DISPLAY

[201] SPEED DIAL

00:

1. Press the transfer key followed by 105

Display shows

[201] SPEED DIAL

SPDBLK NOT EXIST

If you have no speed dial bins,

the display will be as shown

[201] SPEED DIAL

05:_

2. Dial the location number (e.g., 05)

Press UP or DOWN to select the location

Press the right soft key to move cursor

[201] SPEED DIAL

05:9-4264100_

3. Enter the trunk access code (e.g., 9) followed

by the number to be dialed (e.g., 4264100)

Press the left soft key to return to step 2

4. Press the F button to access the next program

Press the transfer key to save and exit

1.9

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1.8 NAMING YOUR PERSONAL SPEED DIAL

LOCATIONS

This program allows a character name to be entered for each personal speed dial

location. This name enables the speed dial number to be located when using the

directory dial feature. The directory dial feature allows the display keyset user to select

a speed dial location by scanning its name. There are up to 11 characters that can be

used.

ACTION

DISPLAY

[201] SPEED NAME

00:

1. Press the transfer key followed by 106

Display shows

[201] SPEED NAME

01:_

2. Dial the speed dial location (e.g., 01)

Use UP or DOWN to scroll through the location

numbers and use the right soft key to move the

cursor

[201] SPEED NAME

01:SAMSUNG_

3. Enter the location name using the procedure

described in Programming Your Station’s Name

4. Press UP or DOWN to move to the next

location

Press the F key to program speed dial numbers

5. Press the transfer key to store and exit

1.10

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1.9 ADDING EXTENDERS TO KEYS

This program allows you to assign key extenders to make a general access feature key

more specific. The feature keys that can have extenders are listed below:

FEATURE KEY

DESCRIPTION

EXTENDER

BOSS

FWRD

GPIK

MMPG

PAGE

PARK

SPD

PMSG

DIR

Boss and Secretary

Direct Pickup

Direct Station Select

Call Forward

Group Pickup

In/Out of Group

Meet Me Page

Page

Park (orbits)

Ring Plan

Speed Dial

Programmed Message

Directory

1–4

Extension or station group number

Any extension number

0–5

01–20

Any group number you are part of

0–9, 4

0–9

1–6 or HOLD for None

00–49, 500–999

01–13

PERS (1), SYS (2) or STN (3)

Voice Mail Group (501–519)

Any group number (500–519)

Voice Mail Transfer

Station Group

ACTION

DISPLAY

[201] EXT (KTS)

01:CALL1 ¤

1. Press the transfer key followed by 107

Display shows the first station

[201] EXT (KTS)

2. Enter the key number, e.g., 18

18:DS

Use UP and DOWN to scroll through the keys

Use the right soft key to move the cursor

Press the key to be programmed

[201] EXT (KTS)

18:DS ¤DS207

3. Dial the extender according to above table

Press the right soft key to return to step 2

Press the transfer key to store and exit

Press the speaker key to store and advance to

the next program

1.11

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1.10 CHECKING STATION STATUS

This program displays the following attributes of a station port. This is a read only

feature.

PORT #

PICKUP GROUP

SGR

BOSS-SECR

PAGE

COS NO

Cabinet 2 Slot 3

None, 01–20

Station Group Number

None, 1–4

Page Zone (1–4)

COS (1–30) per Ring Plan (01–06)

TENANT GROUP

ACTION

DISPLAY

[201] STN STATUS

PORT:C1-S02-P01

1. Press the transfer key followed by 108

Display shows

[201] STN STATUS

TYPE:24B US SET

2. Press UP or DOWN to view the status items

3. Press the transfer key to exit

1.12

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1.11 CHANGING YOUR TIME AND DATE DISPLAY

Display keysets will always have the date and time displayed when not in use. You can

select from the following display options:

COUNTRY Sets overall display format and has two options

0 = ORIENTAL

1 = WESTERN

MM/DD DAY HH:MM

DAY DD MM HH:MM

CLOCK

Sets format of clock display and has two options

0 = 12 HOUR (Displays 1 P.M. as 01:00)

1 = 24 HOUR (Displays 1 P.M. as 13:00)

DISPLAY

Sets format of DAY and MONTH display and has two options

0 = UPPER CASE (Displays Friday as FRI and March as MAR)

1 = LOWER CASE (Displays Friday as Fri and March as Mar)

ACTION

DISPLAY

[201] DAY FORMAT

COUNTRY:WESTERN

1. Press the transfer key followed by 109

Display shows

[201] DAY FORMAT

COUNTRY:ORIENTAL

2. Press UP or DOWN to select the display mode

Press the right soft key to move the cursor

3. Press the right soft key to return to step 2

Press the left soft key to return to step 3

4. Press the transfer key to store and exit

1.13

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1.12 SETTING STATION ON/OFF OPTIONS

The OfficeServ 7100 allows the system administrator to set any of the keyset features

listed below.

FEATURES

DESCRIPTION

Automatically places an existing C.O. call

on hold if a CALL button, trunk key or trunk

route key is pressed during that call.

AUTO HOLD

Automatically starts the stopwatch timer

during a C.O. call.

AUTO TIMER

When ON, this feature disables the

hookswitch allowing a headset user to

answer all calls by pressing the ANS/RLS

button.

HEADSET USE

When ON, this feature allows the user to

dial directory numbers without having to

first lift the handset or press the SPK button.

HOT KEYPAD

KEY TONE

Allows the user to hear a slight tone when

pressing buttons on keyset.

Allows the user to hear the latter part of

page announcements if keyset becomes

free during a page.

PAGE REJOIN

When OFF, requires the user to press the

fast flashing button to answer a ringing call

after lifting the handset.

RING PREF.

This field is reserved and can not be used

for U.S. software.

NOT FOR USA

Keyset users can allow intercom calls to

camp-on to other keysets without having to

press a CAMP-ON key.

AUTO CAMP-ON

NOT FOR USA

If this option is set to YES, station users

who have AME set must enter their station

password to listen to messages being left.

If this option is set to ON the user will have

the name associated with the speed dial

number shown in the display after the

number has been dialed.

If this setting is set to OFF the CID review

list will only store CID information for calls

that were not answered at the station and

reject the information for calls that were

answered.

AME PASSCODE

DISP SPD NAME

CID REVIEW ALL

1.14

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FEATURES

DESCRIPTION

When set to OFF an OHVA will be heard

through the keyset speaker rather than the

handset.

SECURE OHVA

NOT FOR USA

This option determines whether CO calls

arriving at a station will be auto answered if

auto answer is selected in MMC 103.

For ITP phones with 2 Line Display

Set to ON will require user to press SEND

button to make a call, it works like a cell

phone. Enblock dialing must be enabled in

MMC 861.

AUTO ANS CO

ENBLOCK 2LED

STN NO RING

When ON all incoming calls will not ring at

stations.

ACTION

DISPLAY

[201] STN ON/OFF

AUTO HOLD :OFF

1. Press the transfer key followed by 110

Display shows

[201] STN ON/OFF

HOT KEYPAD :OFF

2. Dial the option number from above list

(e.g., 4)

Press UP or DOWN to select the option and

Press the right soft key to move the

cursor

[201] STN ON/OFF

HOT KEYPAD :ON

3. Press UP or DOWN to select ON or OFF

Press the left or right soft key to return to

step 2

Dial 1 for ON or 0 for OFF

[201] STN ON/OFF

AUTO HOLD :OFF

If option 00 from above list is dialed at

Step 2

[201] STN ON/OFF

AUTO TIMER :OFF

If option 01 from above list is dialed at

Step 2

[201] STN ON/OFF

HEADSET USE :ON

If option 02 from above list is dialed at

Step 2

[201] STN ON/OFF

HOT KEYPAD :ON

If option 03 from above list is dialed at

Step 2

1.15

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[201] STN ON/OFF

KEY TONE :ON

If option 04 from above list is dialed at

Step 2

[201] STN ON/OFF

RING PREF :ON

If option 06 from above list is dialed at

Step 2

[201] STN ON/OFF

DISPLAY :TIME

If option 07 from above list is dialed at

Step 2

[201] STN ON/OFF

AUTO CAMPON :ON

If option 08 from above list is dialed at

Step 2

[201] STN ON/OFF

AME PASSCODE :ON

If option 10 from above list is dialed at

Step 2

[201] STN ON/OFF

HOT KEYPAD :ON

4. Press UP or DOWN to select ON or OFF

Press the left or right soft key to return to

Step 2

5. Press transfer to store and exit

1.16

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1.13 SELECTING A RING TONE

Each keyset user can select one of eight ring frequencies.

ACTION

DISPLAY

[201] RING TONE

1. Press the transfer key followed by 111

SELECTION 6

Display shows

[201] RING TONE

SELECTION 5

2. Dial 1–8 to select the ring tone

Press UP or DOWN to select the ring tone

Press the right soft key to move the cursor

3. Press the transfer key to store and exit

1.17

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1.14 ALARM REMINDER

Station users can have three alarms programmed at their phones. Each alarm may be

one of the following three types:

0. NOTSET

The alarm is not set.

1. TODAY ONLY The alarm will ring at the programmed time and be canceled

automatically.

2. DAILY

The alarm will ring each day at this time.

ACTION

DISPLAY

[201] ALM CLK(1)

HHMM: ¤NOTSET

1. Press the transfer key followed by 112

Display shows

[201] ALM CLK(2)

HHMM: ¤NOTSET

2. Dial 1–3 to select the alarm (e.g., 2)

Press UP or DOWN to select alarm

Press the right soft key to move the cursor

Press the left soft key to return to step 2

[201] ALM CLK (2)

HHMM:1300¤NOTSET

3. Enter alarm time in 24 hour format (e.g., 1300)

Display automatically advances to step 5

[201] ALM CLK

HHMM:1300¤DAILY

4. Enter alarm type (e.g., 2)

Press UP or DOWN to select alarm type

Press the right soft key to move the cursor

and return to step 2

5. Press the transfer key to store and exit

1.18

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1.15 STATION VOLUME

This procedure allows users to view and set the level of the volume for your keyset.

0. RING VOLUME

1. OFF-RING VOL

2. HANDSET VOL

3. SPEAKER VOL

4. BGM VOLUME

Set a level for your keyset ring volume. There are eight levels of

volume; level 1 is the lowest and level 8 is the highest.

Set a level for your keyset off-hook ring volume. There are eight

levels of volume; level 1 is the lowest and level 8 is the highest.

Set a level for your keyset handset volume. There are eight

levels of volume; level 1 is the lowest and level 8 is the highest.

Set a level for your keyset speaker volume. There are sixteen

levels of volume; level 1 is the lowest and level 16 is the highest.

Set a level for your keyset background music volume. There are

sixteen levels of volume; level 1 is the lowest and level 16 is the

highest.

5. PAGE VOLUME

This is the volume you will hear internal page over the keyset

speaker when your keyset is idle and BGM is turned on. There

are 16 volume levels: level 1 is the lowest and level 16 the

highest.

ACTION

DISPLAY

[201] STN VOLUME

RING VOLUME :OFF

1. Press the transfer key followed by 114

Display shows

[201] STN VOLUME

OFF-RING VOL:OFF

2. Dial 1-8 to select the volume to change

Press UP or DOWN to select the volume to

change

Press the right soft key to move the cursor

[201] STN VOLUME

OFF-RING VOL:ON

3. Press UP or DOWN to select ON or OFF

Press the left or right soft key to return to step 2

Dial 1 for ON or 0 for OFF

[201] STN VOLUME

RING VOLUME :4

If option 0 from above list is dialed at step 2

1.19

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[201] STN VOLUME

OFF-RING VOL:4

If option 1 from above list is dialed at step 2

[201] STN VOLUME

HANDSET VOL:4

If option 2 from above list is dialed at step 2

If option 3 from above list is dialed at step 2

If option 4 from above list is dialed at step 2

4. Press the transfer key to store and exit

[201] STN VOLUME

SPEAKER VOL:13

[201] STN VOLUME

BGM VOLUME :13

1.20

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1.16 SETTING A PROGRAMMED MESSAGE

When you will be away from your phone for any length of time, you can leave a

programmed message. Display stations calling you will see this message and be

informed of your status or follow your instructions.

ACTION

DISPLAY

[201] PGMMSG(00)

CANCEL VAC MSG

1. Press the transfer key followed by 115

Display shows

[201] PGMMSG(05)

PAGE ME

2. Dial 00–20 to select message number, e.g., 05

Press UP or DOWN to select message

3. Press the left or right soft key to return to step 2

Press the transfer key to store and exit

1.21

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1.17 ALARM REMINDER WITH MESSAGE

Station users can have three alarms programmed at their phones. Each alarm may be

one of the following three types:

0. NOTSET

The alarm is not set.

1. TODAY ONLY The alarm will ring at the programmed time and be canceled

automatically.

2. DAILY

The alarm will ring each day at this time.

In addition, each alarm may be accompanied by a 16 character message that will be

displayed while the alarm is ringing.

NOTE: These are the same three alarms described in Alarm Reminder. This procedure

allows a message to be added. A display keyset is necessary to view messages.

ACTION

DISPLAY

[201] ALM REM(1)

HHMM: ¤NOTSET

1. Press the transfer key followed by 116

Display shows

[201] ALM REM(1)

HHMM: ¤NOTSET

2. Dial 1–3 to select the alarm (e.g., 2)

Press UP or DOWN to select the alarm

Press the right soft key to move the cursor

[201] ALM REM (2)

HHMM:1300¤NOTSET

3. Enter the alarm time in 24 hour clock format

(e.g., 1300)

Display automatically advances to step 4

[201] ALM REM

HHMM:1300¤DAILY

4. Dial the valid entry from the above list for the

alarm type

Press UP or DOWN to select the alarm type

Press the right soft key to move the cursor

[201] ALM REM

TAKE MEDICATION

5. Enter messages using the method in

Programming Your Station’s Name

Press the right soft key to return to step 2

6. Press the transfer key to store and exit

1.22

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OfficeServ 7100

TECHNICAL MANUAL

USER INSTRUCTIONS

PART 1 APRIL 2007

1.18 CALLER ID DISPLAY

The station user can change the order in which the CLI, Caller ID and/or ANI

information is displayed on an LCD set during a transferred call.

CLI display options are the following:

0. NO DISPLAY

No CLI data will be displayed.

1. NUMBER FIRST

The CLI number received from the Central Office will be

displayed first.

2. NAME FIRST

The CLI name received from the Central Office will be

displayed first.

Caller ID display options are the following:

0. NO DISPLAY

No CID data will be displayed.

1. NUMBER FIRST

The CID number received from the Central Office will be

displayed first.

2. NAME FIRST

The CID name received from the Central Office will be

displayed first.

ANI display options are the following:

0. NO DISPLAY

No ANI data will be displayed.

1. NUMBER FIRST

The ANI number received from the Central Office will be

displayed first.

2. NAME FIRST

Since there is no name sent by the Central Office, The only

time you will receive a name is when your service company

has programmed a name to be associated with the number

otherwise your display will read “no ANI name”.

ACTION

DISPLAY

[201] CID DISP

NUMBER FIRST

1. Press the transfer key followed by 119

Display shows

1.23

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OfficeServ 7100

TECHNICAL MANUAL

USER INSTRUCTIONS

PART 1 APRIL 2007

[201] ANI DISP

NUMBER FIRST

2. Dial 0 or 1 to select CID or ANI

Press UP or DOWN to select CID or ANI and

press the right soft key

[201] CID DISP

NAME FIRST

3. Dial display option 0, 1 or 2, e.g., 2

Press UP or DOWN to select option

4. Press the transfer key to store and exit

1.24

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Table of Contents

ITP-5112L

ITP-5112L User Guide

For OfficeServ™ 100, OfficeServ™ 500,

OfficeServ™ 7000 Series

04/2007

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TABLE OF CONTENTS

ABOUT THIS BOOK ....................................................................................1

THINGS YOU SHOULD KNOW ^{................................................2–8}

ASSEMBLING YOUR KEYSET ........................................................9

ITP-5112L SETUP ........................................................................................10

Initializing the ITP-5112L............................................................................................................10

IP Setup Menu ................................................................................................................................10

Menu Structure..............................................................................................................................11

Navigating the Menus ................................................................................................................12

Setting the Network Parameters ............................................................................................12

OUTSIDE CALLS

Making an Outside Call ..............................................................................................................16

Dialing from the Outgoing / Incoming Menu....................................................................17

Dialing the Most Recent Outgoing / Incoming Number ..............................................17

Making Calls from the Call Log ................................................................................................17

Answering a Call ..........................................................................................................................17

Universal Answer ..........................................................................................................................18

Recall Dial Tone ............................................................................................................................18

Sending a Flash..............................................................................................................................18

Busy Line Queuing with Callback ..........................................................................................18

Canceling Callback........................................................................................................................19

INTERCOM CALLS

Calling Other Stations ................................................................................................................20

Dialing the Most Recent Outgoing / Incoming Number................................................20

Answering Intercom Calls ..........................................................................................................20

Voice Announce Mode................................................................................................................20

Auto Answer Mode ......................................................................................................................21

Busy Station Callback ..................................................................................................................21

Busy Station Camp-On................................................................................................................21

Calling your System Operator ..................................................................................................22

electronic or mechanical, including recording, taping, photocopying or information retrieval systems—

without express written permission of the publisher of this material.

Samsung Telecommunications America reserves the right without prior notice to revise information in

this guide for any reason. Samsung Telecommunications America also reserves the right without prior

notice to make changes in design or components of equipment as engineering and manufacturing

may warrant. Samsung Telecommunications America disclaims all liabilities for damages arising from

the erroneous interpretation or use of information presented in this guide.

CALL PROCESSING

System Hold ....................................................................................................................................23

Exclusive Hold ................................................................................................................................23

Remote Hold ..................................................................................................................................23

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Hold Recall ......................................................................................................................................24

Consultation Hold ........................................................................................................................24

Retrieving Calls Held at Another Station..............................................................................24

Transferring Calls ..........................................................................................................................25

Transfer with Camp-On ..............................................................................................................25

Transfer to Voicemail....................................................................................................................26

Call Waiting......................................................................................................................................26

Conference Calls............................................................................................................................26

Conference Splitting ....................................................................................................................27

Conference Groups ..............................................................................................................27–28

Forwarding Calls ....................................................................................................................28-29

Call Forward Options ..................................................................................................................29

Station Call Pickup........................................................................................................................30

Group Call Pickup..........................................................................................................................30

My Group Pickup ..........................................................................................................................30

Privacy Release ..............................................................................................................................30

Background Music ........................................................................................................................40

Established Call Pick-Up ............................................................................................................41

Appointment Reminder/Alarm Clock....................................................................................41

Door Phone Calls ....................................................................................................................43-44

Executive/Secretary Hotline......................................................................................................44

Group Listening ............................................................................................................................46

Account Codes ..............................................................................................................................46

Locking Your Keyset ....................................................................................................................46

Manual Signalling ........................................................................................................................47

Off-Hook Voice Announce ........................................................................................................47

OHVA Block......................................................................................................................................48

OHVA Reject ....................................................................................................................................48

In Group/Out of Group ..............................................................................................................48

CUSTOMIZING YOUR KEYSET

AME Password................................................................................................................................49

Auto Camp-On ..............................................................................................................................49

Select Ring Tone ............................................................................................................................50

Change Your Passcode ................................................................................................................50

Set Answer Mode (Intercom)....................................................................................................51

Set Answer Mode (CO) ................................................................................................................51

Automatic Hold..............................................................................................................................51

Headset Operation ......................................................................................................................52

Hot Keypad......................................................................................................................................52

Key Confirmation Tone................................................................................................................53

Rejoining a Page............................................................................................................................53

Ring Preference..............................................................................................................................53

Auto Answer CO Calls..................................................................................................................54

Display Speed Dial Name ..........................................................................................................54

Caller ID Review All ......................................................................................................................55

Secure OHVA ..................................................................................................................................55

DIALING FEATURES

Speed Dialing ................................................................................................................................31

Programming Personal Speed Dial Numbers ....................................................................32

One Touch Speed Dialing ..........................................................................................................33

Directory Dialing ..........................................................................................................................33

Last Number Redial ......................................................................................................................34

Manual Retry with Redial ..........................................................................................................34

Save Number with Redial ..........................................................................................................34

Automatic Redial/Retry ..............................................................................................................35

Pulse to Tone Changeover ........................................................................................................35

Memo Redialing ............................................................................................................................35

PAGING AND MESSAGING

Making an Internal Page ............................................................................................................36

Making an External Page............................................................................................................36

All Page ............................................................................................................................................36

Meet Me Page ................................................................................................................................36

Call Park and Page ........................................................................................................................37

Messages—Set and Cancel ......................................................................................................38

Returning Messages ....................................................................................................................38

Programmed Messages ..............................................................................................................39

DISPLAY FEATURES

Directory Information ................................................................................................................ 56

Call Log ............................................................................................................................................56

Dial by Name ..................................................................................................................................57

Call Progress Displays..................................................................................................................57

Display Number Dialed ..............................................................................................................58

Call Duration Timer ......................................................................................................................58

Auto Timer ......................................................................................................................................58

Timer Function ..............................................................................................................................58

Viewing Message Indications ..................................................................................................59

Personal Speed Dial Names ......................................................................................................59

Station Names................................................................................................................................59

CONVENIENCE FEATURES

Do Not Disturb ..............................................................................................................................40

One Time DND ..............................................................................................................................40

Mute ..................................................................................................................................................40

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Managing Key Assignments ....................................................................................................59

LCR with Clear ................................................................................................................................60

Backspace with LCR......................................................................................................................60

Text Messaging ......................................................................................................................60–61

CALLER ID ............................................................................................................62

Selecting your Caller ID Display ..............................................................................................62

Viewing the Next Caller ID Call................................................................................................62

Saving the Caller ID Number....................................................................................................62

Redialing a Saved Caller ID Number......................................................................................62

Storing a Caller ID Number ......................................................................................................63

Inquire Caller ID Park/Hold Info ..............................................................................................63

Reviewing Past Caller ID Calls ..................................................................................................64

ABOUT THIS BOOK

APPLICATION PROGRAM MENUS ^{........................................65}

Samsung’s new OfficeServ technology keyset model ITP-5112L is part of the

OfficeServ 100, OfficeServ 500, and OfficeServ 7000 Series.

PhoneBook......................................................................................................................................65

E-Diary ..............................................................................................................................................65

Message............................................................................................................................................66

Sound/Screen ................................................................................................................................67

Call Forward....................................................................................................................................67

Setup ................................................................................................................................................67

My Phone ........................................................................................................................................69

The ITP-5112L IP keyset represents a new concept of Internet phone, in that it uses

an IP address to Send/Receive voice and data. For voice communications, the ITP-

5112L uses the data network line already in place in most offices and increasing

number of homes.

The ITP-5112L IP keysets also incorporate a large LCD color screen, which provides

important information for the user, to make using the keyset easier and more con-

venient.

Samsung Voicemail..................................................................................70

Accessing your Mailbox ..............................................................................................................71

Subscriber Services Menu Diagram ................................................................................72–73

Getting Started .............................................................................................................................74

Listen to your Messages.............................................................................................................74

Subscriber Services Menu .........................................................................................................74

Listening to Old or New Messages ........................................................................................75

Group New or Old Messages....................................................................................................76

Record and Send a Message ....................................................................................................76

Access Manager ............................................................................................................................77

Personal Greetings ......................................................................................................................79

Mailbox Administration..............................................................................................................81

Message Broadcast ....................................................................................................................83

Personal Services ........................................................................................................................84

Personal Administration Settings ..........................................................................................85

Keyset User Features ..................................................................................................................86

Shortcuts ........................................................................................................................................88

Interactive Displays ......................................................................................................................88

Please take the time to study this guide and to become familiar with the operation

of your keyset. Keep this guide handy, as you may need to look up instructions for

infrequently used features.

This book is written based on factory default settings, for the feature access codes.

Sometimes, due to programming requirements, these codes may be changed. If

you find that a feature code does not work as described in this book, please con-

tact your installation and service company to determine the correct code.

PERSONAL SPEED DIAL NUMBERS ............................89–90

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TERMINAL STATUS INDICATOR

THINGS YOU SHOULD KNOW

The terminal status indicator light is positioned on the top right corner of the key-

set above the display. The terminal status indicator is a tri-colored (red, green, and

amber) light that provides greater visibility of your keysets status than the indi-

vidual button LEDs. The terminal status indicator provides the following indica-

tions:

USER ORIENTATION

The ITP model telephones are called “IP keysets”. The IP keyset incorporates but-

tons or “keys” that are used to access or activate the many features of your office

phone system. The lower five buttons (ten total) that reside on either side of the

Large Display screen are programmable buttons. This means they can be pro-

grammed for a specific function on your keyset and that same button can be

something different on another keyset. See the system manager to get your most

frequently used features assigned to your programmable buttons.

•

Busy/Off Hook

Intercom Ring

Outside Call Ring

Recall Ring

Message Waiting

Do Not Disturb

Steady Red

Flashing Red

Flashing Blue

Flashing Amber

Flashing Red

Fast Flash Red at 1 Second Intervals

The top button on either side of the Large Display Screen scrolls through the var-

ious levels of the programmable button display screens.

SELECT BUTTONS

Lines from the telephone company are “C.O. lines”. Calls on these lines are referred

to as “outside calls”. Your system can have individual C.O. line buttons or lines may

be assigned to groups. When they are in a group, you access a line by dialing an

access code or pressing a route button. For example, dial 9 or press a“LOCAL”but-

ton to get a local outside line. If Least Cost Routing is used, pressing the“LCR”but-

ton will automatically select a preprogrammed C.O. line according to what digits

are dialed. Each line in the system is numbered, beginning with 701, then 702, 703,

etc.

The 5112L keysets incorporate twelve select buttons. These buttons are posi-

tioned six on either side of the LCD screen.

The top left and right buttons are used to page up and page down screens.

The remaining five buttons on either side of the display are programmable. There

are ten programmable buttons per programmable feature screen, with the excep-

tion of the last screen, which has nine programmable buttons. The total program-

mable buttons per 5112L station is ninety-nine.Any system feature or function can

be assigned to these buttons.

Direct Station Selection (DSS) buttons are programmed to ring specific stations.

You can press a DSS button instead of dialing the extension number.

The 5112L keyset provides distinctive ring patterns:

VOLUME CONTROLS

The 5112L keysets use the UP and DOWN buttons to adjust the ringer volume

while the keyset is ringing, the speaker volume while the speakerphone is in use

and the handset volume while you are listening. These three levels will be stored

in memory until changed. If background music is turned on at your keyset, the vol-

ume buttons will also control the level of music. The volume of pages heard

through the speaker of a keyset can be adjusted during a page announcement by

using the volume buttons.There are 16 levels for each volume setting.The volume

of off-hook ring is controlled by a user-programmable setting.

•

Outside calls have a single ring tone repeated.

Internal calls have a double ring tone repeated.

Door phone calls and alarm/appointment reminders have a triple ring tone

repeated.

FULL DUPLEX SPEAKERPHONE

All ITP keysets are speakerphones. Pressing the SEND button will answer an

incoming call on the speakerphone. Pressing the END button will release the call

on the speakerphone.

Switching from the handset to the speakerphone is easy. Press the SPEAKER but-

ton and hang up the handset.

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SCROLL BUTTON ASSEMBLY

SCREEN BUTTON

The scroll button is actually a type of thumbwheel assembly. You may use it to

scroll through the station screens. Rolling the SCROLL BUTTON DOWN (towards

the navigation button) will advance you through the multiple SOFT MENU and

STATION PROGRAMMABLE button screens. Rolling the SCROLL BUTTON UP

(towards the station display) will bring the cursor back towards the Main Screen.

By scrolling up or down, you cause the cursor to move back and forth through the

screens in the same manner as the UP/DOWN arrows on the top SELECT BUT-

TONS work.

The 5112L incorporates a SCREEN button. This button allows you to choose your

keyset’s idle screen display. The default is CALENDAR. The options are STATION

FIXED FEATURE buttons (two levels), or STATION PROGRAMMABLE buttons

(ten levels).

NOTE:

From the default CALENDAR screen:

•

Press the SCREEN button once to access the STATION PROGRAMMABLE

BUTTON SCREEN #1. Press the DOWN arrow associated with the top left soft

key and you will advance to STATION PROGRAMMABLE SCREEN #2. Each

additional press of the DOWN arrow will advance you through the screens,

until you reach SCREEN #10. Press the UP arrow associated with the top left

soft key to return to the previous screen. Each additional press of the UP but-

ton will move you back towards the main screen.

Press the SCREEN button twice to access the SOFT MENU SCREEN #1. Press

the DOWN arrow associated with the top left soft key and you will advance

to SCREEN #2.

NAVIGATION BUTTON

The 5112L keysets incorporate a Navigation Button. This button is designed to

assist the user in activating and using various station features, more easily. These

features include Outgoing Call Log, Incoming Call Log, Speed Number Search, Call

Forward Assign and Alarm Assign.

With the NAVIGATION BUTTON, the station user is no longer required to enter

station level programming to activate these frequently used features. A few but-

ton presses and these features are activated.

The NAVIGATION BUTTON is divided into separate feature buttons. These but-

tons are described below.

CONFERENCE BUTTON

The CONFERENCE button allows the user to set up a call with up to five parties

•

MENU BUTTON: This button displays the station feature main menu, which is

configured in icons, so that the users can easily utilize various settings and

helpful functions.

(station or trunk).

TRANSFER BUTTON

SEND BUTTON: If the station is programmed for Enblock Dial Mode, when

dialing an outside telephone number or internal station number, you must

press the SEND button to initiate the call. This button is also used when

reviewing recently received or called numbers and answering incoming calls.

TRANSFER is used to send any call to another extension in one of two ways. You

can do a screened transfer by informing the other extension who is calling or you

can do a blind transfer without notification.

The SEND button operates as the ANS portion of the ANS/RLS button. An

ANS/RLS button may be assigned to the station as a programmable button.

HOLD BUTTON

The HOLD button maintains the call at your keyset, while enabling you to call

•

ENTER BUTTON: This button is used to select a menu option, or to save

changes made to a menu or submenu option.

other stations or consult coworkers in confidence.

DIRECTION BUTTON: The DIRECTION BUTTON is the donut shaped ring,

which surrounds the ENTER button.This button is used to navigate within the

menus. There are directional arrows stenciled into this button, which indicate

which direction the cursor will be moved.

SPEAKER BUTTON

The SPEAKER button allows you to have a conversation from the keyset without

lifting the handset.

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Note that the DIRECTION BUTTON has four icons, at the top, bottom, left and

right of the ENTER button. These icons are used to navigate directly to

particular programming options from the CALENDAR screen.

SYSTEM TONES

The system provides several tones to assist you. Some of these tones are already

familiar to you.

Pressing the top (INFO) icon will take you directly to the STATUS INFO

SCREEN. The bottom (TONE) icon will take you to the Sound/Screen Menu.

The left side (MESSAGE) icon will take you to the Text Message Menu. The

right side (PHONE) icon will take you to the PhoneBook Menu.

•

END BUTTON: This button is used to disconnect a call after a conversation or

to move to the initial screen.

The END button operates as the RLS portion of the ANS/RLS button. An

ANS/RLS button may be assigned to the station as a programmable button.

CANCEL BUTTON: This button is used to erase any characters or numbers

entered by the dial button or to move to the previous screen.

After pressing the MENU button, use the direction button to highlight the desired

menu icon. For multiple screen options, the UP/DOWN arrows at the either side of

the top of the LCD may be used to scroll on a per page basis. Press ENTER to

access that menu. To navigate within the menu, you may scroll to the desired

option/function, dial the associated option function number or press the associ-

ated select button on either side of the display.

Press the END button to exit programming.

FEATURE ACCESS CODES

This user guide is written based on the default access code for using system fea-

tures. If the system numbering plan has been changed some of the access codes

may not be correct.Your installing company can inform you the correct codes.

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ITP-5112L KEYSET

ASSEMBLING YOUR KEYSET

Color LCD Panel

•

Place the keyset face down on a flat surface.

Displays a large quantity

of information so that

the users can easily

search.

Select Buttons (6)

To select a specific item

the user can simply

press the Select button

next to the item.

Insert notched ends of the support bracket into the channels located in the

upper section of the bottom panel. Push towards the top of the keyset to lock

in.

Volume Button

Used to adjust

the volume of

the handset,

speakerphone,

ringer, back-

Select Button (6)

Status Indicator

Used to provide

your keyset status.

•

Plug the handset cord into the jack marked with the

symbol.

Route the handset cord out the RIGHT side of the keyset as you look at it face

down.

ground music

and page.

Screen

Button

•

Plug an eight-conductor ethernet cable, from the wall, into the jack marked

LAN on the back of the keyset.(Connect the ITP keyset to any port on the local

network).

Scroll

Button

Navigation Button

Microphone Button

Dial Button

Speaker Button

•

If your ITP will share LAN connection with a PC, plug an eight-conductor eth-

ernet cable, from the PC, into the jack marked PC on the back of the keyset.

Conference Button

Used to make a calls of

up to 5 parties.

For handsfree operation and ringing.

Plug the power connector, from the power adapter provided, into the power

jack on the back of the keyset. The power adapter is not required if the ITP is

connected to a LAN connection that provides power over the ethernet. The

ITP-5112L supports the power over ethernet feature when it is connected to

a IEEE 802.3af compliant LAN switch or power injector port.

Hold Button

Used to save a call

without hanging-

up on the current

call.

Transfer Button

IMPORTANT NOTES:

•

Be careful not to connect the Network LAN cable into the PC connector of the

phone.

To prevent damaging the keyset, only use the Power Adapter that came with

the 5112LD keyset.

This manual assumes that the ITP keysets are connected to a functioning local

IP network. The local IP network must be able to communicate with the MCP

and MGI card in the OfficeServ 100, OfficeServ 500, or in the OfficeServ 7000

Series systems over IP. This is assumed regardless of whether the IP keyset is

on a local or remote network.

•

Before using your ITP-5112L phone, press the MENU button, select

Sound/Screen, then select option 8,“Screen Saver”. If you choose“User Define”,

you can set the time period for the Power Save Mode to occur or you can

select the interval the Power Save Mode occurs. During Power Save Mode the

screen will turn off.

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•

The [0]-[9] dial buttons are used to directly choose a menu, or sub menu

options.

The [ENTER] button in the navigation button assembly is used when saving a

modification.

The [MENU] button in the navigation button assembly is used to to display

the IP Setup Main Menu.

The [END] button in the navigation button assembly is used when canceling

or editing the modification, or existing programming.

The [CANCEL] button in the navigation button assembly is used to go back to

the previous screen or to delete the last digit of a displayed option value.

ITP-5112L SETUP

INITIALIZING THE ITP-5112L

Initially the ITP-5112L IP keyset will need to be setup to operate within the users

network.The Setup Menu is also used to make changes to the keyset, in the event

that the system information should change. The option chosen via scroll button

will be highlighted.

The station numbers will be automatically set by the OfficeServ 100, the

OfficeServ 500, or the OfficeServ 7000 Series systems once the necessary infor-

mation has been entered into the IP keyset. Enter ID and password of the server,

as described below to register the phone.

MENU STRUCTURE

The IP SETUP MENU is configured as follows:

1. SYSTEM EASY WIZARD

See your system administrator for specific Network and Server addresses. The

addresses necessary to set up the ITP-5112L are:

This option will guide you through setting up all required parameters for con-

necting the ITP keyset to your system.

•

IP Address of Station

Network Gateway Address

IP Address of System’s MCP

User ID

2. SYSTEM INFORMATION

1. Version Info: Provides boot rom, software, DSP, and hardware version

information.

2. Network Info: Displays network mode, IP address of phone, network, and

gateway information.

3. Netmask

Password

IP SETUP MENU

4. Gateway

To get to the SETUP MODE unplug the power

cord from the ITP. Press and hold the MENU

button while you plug power back into the

phone. Release the MENU button when you

see the SETUP SCREEN. If you have a PoE

(Power over Ethernet) connection, the same

procedure can be done by unplugging and

plugging the Ethernet cable into the phone

while pressing and holding the MENU button.

Note that items 2 to 4 are only displayed when setting Manual IP.

Configuration

*1.System Easy Wizard

2.System Information

3.Network Setup

4.Load & Upgrade Setup

5.System Server Setup

6.Factory Reset

3. NETWORK SETUP

This menu allows you to individually setup the same parameters found in the

Easy Wizard.

4. LOAD & UPGRADE SETUP

7.Reboot

1. Upgrade TFTP Server:The IP address of the TFTP server containing the ITP

software.

2. Upgrade Start: Starts the ITP software upgrade process.

Once the CONFIGURATION MENU is displayed, you can move to each menu in

the Set Up by using the navigation buttons and [1]-[9] dial buttons of the ITP-

5112L IP phone.

5. SYSTEM SERVER SETUP

1. Server IP Address:The MCP’s IP address.

2. Server ID: The ID assigned to your ITP (see your phone administrator for

this information).

3. Server Pass:The password assigned to your ITP (see your phone adminis-

trator for this information).

•

The UP and DOWN directions buttons in the navigation button assembly are

used to move the highlighted bar up or down to the desired option.

The LEFT and RIGHT buttons in the navigation button assembly are used to

move the highlighted bar left or right, to the desired option, move to a sub

menu and if a menu is at the last line, that menu option will be executed.

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•

If [1. Manual IP] is selected, the user must enter the IP address, subnet mask,

and gateway value for the customer network that the 5112L resides on.

6. FACTORY RESET

This option resets ITP to factory default settings.

If [2. DHCP] is selected, the IP address, subnet mask, and gateway value will be

set to the default values automatically. (Choose this option only if a DHCP

server is available on the local network).

7. REBOOT

This option reboots the ITP.

•

[3.PPPoE] (Point to Point Power over Ethernet):This option is selected in some

cases when connecting directly to ISP (Internet Service Provider) equipment

without going through a local LAN. If so, you must enter the username/pass-

word assigned to you by the ISP to authenticate your internet connection.

NAVIGATING THE MENUS

When programming within various menu options, information can be entered via

the dial pad keys using [0]-[9] and [✱] dial keys, as well as utilizing the navigation

button assembly.

Setting IP Manually

The button used for editing and their features are summarized below.

Network Setup

1.IP

2.Subnet

3.Gateway

If [1. Manual IP] is selected the Network Setup

sub menu will be displayed.

BUTTON

FEATURES

Left and Right ......................To move a cursor (highlighted area) or to erase what is

entered.

The user directly enters the IP address, subnet

mask, and gateway, address as follows:

Enter ........................................To save the current setting and end programming.

IP Address

•

If the [1. IP] menu is selected,the LCD will display

the following message and the user can enter

the ITP’s address.

End............................................To cancel the current programming and return to the

Main Menu.

xxx.xxx.xxx.xxx

Cancel......................................To move back to the previous screen or delete the last

digit of the displayed option value.

Check if there is any currently saved IP address of the phone on the LCD. If the IP

address has not been set, the LCD displays nothing. The user can enter the IP

address using [0]-[9] dial buttons and [✱] button can save that IP address by press-

ing the [Enter] button of navigation button assembly.

[✱] ............................................To enter [.] between IP address fields.

[0]-[9] ......................................To enter numerical values.

Subnet

•

If the [2. Subnet] menu is selected, the user can

enter a new Netmask IP address.

SETTING THE NETWORK PARAMETERS

xxx.xxx.xxx.xxx

Utilize the following programming steps to program the ITP-5112L IP keyset to

operate within the users network.

Check if there is any currently saved subnet mask address of the phone on the

LCD. If the subnet mask address has not been set, the display will show nothing.

System Easy Wizard

By selecting this option, the System Easy Wizard can guide you through setting up

your network parameters. If you want to set up these parameters individually, fol-

low the instructions below.

✱

Press any dial buttons from [0]-[9] and [ ] button to enter the subnet mask IP

address and then save that subnet mask IP address by pressing the [Enter] button

of navigation button assembly.

Gateway

•

If the [3. Gateway] menu is selected the user can

enter a new gateway address.

xxx.xxx.xxx.xxx

Network Parameter Setup

Network Setup

The user can check if there is any gateway IP address of the phone that is current-

ly saved on the LCD. If the gateway IP address has not been set, the LCD will show

nothing. Use any dial buttons from [0]-[9] and [✱] button to enter the gateway IP

address and save it by pressing the [Enter] button of navigation buttons.

From the Configuration Main Menu, select [3.

Network Setup] to set or modify the network

parameters. The LCD will display the Network

Setup screen.

1.Manual IP

2.DHCP

3.PPPoE

NOTE: If DHCP mode is selected, the IP address, Netmask, and Gateway will not be

displayed on the LCD.

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You must input the ID assigned to your ITP phone. See your phone system admin-

istrator to get this value. Press the [ENTER] button to save and exit.

Load and Upgrade Set/Modify

The fourth item [4. Load & Upgrade Setup] sets or modifies the IP phone’s soft-

ware version. Use extreme caution when upgrading the keyset.

Finally, select the [3. System Password] item and the screen below will be dis-

played.

Select the [4. Load & Upgrade] item. The screen below is displayed.

Phone Password

xxxx

1.TFTP Server Setup

2.Upgrade Start

•

[1.TFTP Server Setup]: This option is used to enter the IP address of the TFTP

Server which hosts the ITP software.

You must input the password associated with your ID. See your phone system

administrator to get this value. Press the [ENTER] button to save and exit.

[2.Upgrade Start]: When you select this option, the software from the TFTP

server will be pushed to the ITP phone.

Completion of Settings

From the Main Menu verify settings at the second item [2. System Information]

after setting all of the above items. Select the seventh item [7.Reboot] to save all

modified settings and reboot the ITP-5112L phone.

Registering and Authenticating the ITP to your System

The fifth item [5. System Server Setup] sets or modifies settings related to the

registering the ITP to the MCP. Select the [5.System Server Setup]. The screen

below will be displayed.

1.System Server

2.System ID

3.System Password

You can set/modify the IP address of the MCP at the [1. System Server] item. The

screen below is displayed when you enter the item.The server IP is the IP address

of the MCP.

Server IP Address

xxx.xxx.xxx.xxx

You can confirm the current IP address of the authentication server at the LCD

panel.The address is left blank if it is not set. Use the dial buttons from [0]-[9], and

[,] to set the IP address and press the [ENTER] button among the navigation but-

tons to save and exit.

Next select the [2. System ID] item and the screen below will be displayed.

Phone ID

xxxx

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DIALING FROM THE OUTGOING /

INCOMING MENU

OUTSIDE CALLS

Note: When making calls, internal or outside calls, in order to access the program-

mable button screens, press the SCREEN button. Then you can utilize either the

SCROLL button or the UP/DOWN arrow (select) buttons on the display.

•

From the station idle screen, press the MENU button and select PHONE-

BOOK.

Select OUTGOING CALLS or INCOMING CALLS from the submenu. These

menus will store the last thirty calls made to and from the station.

Press the select button on the display, associated with the number to redial or

use the DIRECTION or SCROLL button to move the cursor to the desired

number. Press the ENTER button to display the detailed information of the

number.

MAKING AN OUTSIDE CALL

IMPORTANT: Put phone in OVERLAP MODE:

•

Press the MENU button.

Select SETUP and then select DIAL MODE.

Change it to OVERLAP. If your phone is not in OVERLAP mode you must

always press the SEND button after dialing the digits to send the call.

•

Press the SEND button to dial the number or press ENTER again.

DIALING THE MOST RECENT OUTGOING /

INCOMING NUMBER

•

Lift the handset and press an idle outside line button,line group button or dial

a line access code to receive dial tone—OR—press an idle outside line button,

line group button or dial a line access code to receive dial tone through the

speaker—OR—lift the handset and dial the Trunk Group access code or sim-

ply start dialing.

•

Press the SEND button. The most recent call (Internal or External) to or from

the station will be displayed.

•

Continue to press the SEND button and the system will automatically dial the

number for you.

•

Dial the telephone number or the Intercom number.

Finish the call by replacing the handset. To disconnect a speakerphone call,

press the END button.

MAKING CALLS FROM THE CALL LOG

The Station Call Log displays the last outgoing station, and incoming trunk calls.

The total number of calls that can be displayed is 60. You may redial any of these

calls from the Call Log.

NOTES:

1. You will receive No More Calls tone when you attempt to make a call and

there is no button available for that line.

•

Press the SEND button to display the first page of the CALL LOG.

Use the SCROLL button or the DIRECTION button to navigate to the desired

number. Use the UP and DOWN arrows, associated with the top left and right

soft keys to advance and return through the CALL LOG Screens.

When the desired number is highlighted, press the SEND button.

The number will be automatically dialed.

2. If Least Cost Routing is enabled on your phone system, this button may

be labeled LCR or accessed by dialing an access code (usually 9).

3. If your system is programmed to require an authorization code before

making a call, dial , plus a valid code before selecting a C.O. line.

4. If your system is programmed to require an account code before making

a call, press the ACCT button or dial 47 plus a valid bin number, press the

ACCT button again and then select a C.O. line.

•

ANSWERING A CALL

For more information on authorization and account codes, see your system

administrator.

•

Lift the handset and you are automatically connected to the ringing call. See

Ring Preference under Customizing Your Keyset—OR—press the SEND button

to automatically answer on the speakerphone.

NOTE: If the Hot Keypad feature has been turned off, you must first lift the handset

or press the SPEAKER button before dialing.

•

While a call is ringing in, the display will indicate the type of call coming in

(station number and name, trunk number and name, etc.)

NOTES:

1. If a call is flashing at your keyset but not ringing, you must press the flashing

button to answer.

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2. While a call is ringing in, press the SCREEN button to display the programma-

ble button screen. This will enable you to view and invoke any of the station

features that you may wish.

CANCELING CALLBACK

A callback will be canceled if not answered within 30 seconds. If you have set a

callback, the cursor associated with the CALLBACK button, will be solid black.

UNIVERSAL ANSWER

To cancel a callback:

Outside lines may be programmed to ring a general alerting device. To answer

calls ringing this device, dial 67—OR—press the UA button.This device can oper-

ate in any one of the six different ring plans.

•

Press the CALLBACK button, if programmed, or dial 44.The display will show

the callback details and an option to CLEAR the callback.

Press the CLEAR button,or press the HOLD button.This will cancel the last set

callback and display the next set callback, also with the option to CLEAR.This

process is repeated until all callbacks are cleared from memory.

NOTE: If the Hot Keypad feature has been turned off, you must first lift the handset

or press the SPEAKER button before dialing.

NOTE: If the Hot Keypad feature is turned off, you must first lift the handset or

press the SPEAKER button before dialing.

RECALL DIAL TONE

•

Press the NEW button to disconnect your existing call, wait for dial tone and

then make a new call on the same line.

NOTE: If this button does not appear on your keyset, the FLASH button may be

programmed to recall dial tone.

SENDING A FLASH

While on an outside call, press the FLASH button to send a flash to the telephone

company. This is required for some custom calling features or CENTREX use.

NOTE: Flash is not available on an ISDN circuit.

BUSY LINE QUEUING WITH CALLBACK

If you receive a busy signal when you are selecting an outside line, this means that

the line or group of lines is busy.

•

Press the CALLBACK button, if programmed, or dial 44, you will hear confir-

mation tone.

•

Press the END button.

When the line becomes free, the system will call you back.

Lift the handset or press the SEND button to answer,wait for dial tone and dial

the telephone number or speed dial number again.

NOTES:

1. A callback will be canceled if not answered within 30 seconds. If you have set

a callback, the cursor associated with the CALLBACK button will be solid

black.

2. If the Hot Keypad feature has been turned off, you must first lift the handset

or press the SPEAKER button before dialing.

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AUTO ANSWER MODE

INTERCOM CALLS

When another station calls you, your keyset will sound a brief attention tone and

then automatically answer the call.

CALLING OTHER STATIONS

•

Your microphone and speaker are turned on and you can speak handsfree.

For privacy, use the handset.

To finish the call, replace the handset or press the END button.

•

Dial the extension number or group number.

Wait for the party to answer. If you hear a brief tone burst instead of ringback

tone, the station you called is set for Voice Announce or Auto Answer. Begin

speaking immediately after the tone.

NOTE: In order for C.O. calls to be answered handsfree, AUTO ANS CO must be set

to ON.

•

Finish the call by replacing the handset or pressing the END button.

NOTES:

BUSY STATION CALLBACK

1. If you have a DSS button assigned to an extension or station group, you may

press this button instead of dialing the number.

When you call another station and receive a busy signal:

2. If the Hot Keypad feature has been turned off, you must first lift the handset

or press the SPEAKER button before you begin dialing.

•

Press the CALLBACK button, if programmed, or dial 44.

When the busy station becomes free, your keyset will ring.

Lift the handset or press the SEND button to call the now idle station.

DIALING THE MOST RECENT OUTGOING /

INCOMING NUMBER

NOTES:

1. A callback will be canceled if not answered within 30 seconds. If you have set

a callback, the cursor associated with the CALLBACK button, will be solid

black.

•

Press the SEND button.The most recent call (Internal or External to system) to

or from the station will be displayed.

2. If the Hot Keypad feature has been turned off, you must first lift the handset

or press the SPEAKER or SEND button before dialing.

•

Continue to press the SEND button and the system will automatically dial the

number for you.

BUSY STATION CAMP-ON

ANSWERING INTERCOM CALLS

When you call another station and receive a busy signal but you do not want to

wait for a callback:

•

When your keyset rings, simply lift the handset—OR—press the SEND button

to be connected to the calling station.

•

Finished the call by replacing the handset or pressing the END button.

MANUAL CAMP-ON

See Ringing Preference under Customizing Your Keyset.

•

Press the CAMP button or dial 45.

The called station will receive off-hook ring tone repeated every few seconds

and the cursor associated with the first available CALL button will flash black

to indicate your call is waiting.

Wait for the called party to answer.

The called station must release its first call or place it on hold before answer-

ing your camp-on.

VOICE ANNOUNCE MODE

When another station calls you, your keyset will sound a brief attention tone and

you will hear the caller’s announcement.

•

Press the SEND button to turn on the microphone and speak handsfree—

OR—lift the handset to reply.

To finish the call, replace the handset or press the END button.

NOTES:

1. If you receive No More Calls tone, that station has no available button to

accept your call. Hang up or leave a message.

NOTE: In order for C.O. calls to be answered handsfree, AUTO ANS CO must be set

to ON.

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2. If the Hot Keypad feature has been turned off, you must first lift the handset

or press the SPEAKER button before dialing.

CALL PROCESSING

AUTO CAMP-ON

SYSTEM HOLD

When you want to automatically camp on to a busy station without pressing the

camp on button every time you call a busy station,you can set your phone for auto

camp-on.

When you are connected to any call, press HOLD.The call will flash at the keyset. If

this call appears on a line button at other keysets, it will flash at those keysets also.

•

To take the caller off hold, press that button and the flashing LED will go

steady again. Resume the conversation—OR—press the HOLD button. The

flashing LED will go steady again and you will be connected to the call again.

Resume the conversation.

•

With the handset on-hook, press TRANSFER and then dial 110.

Dial 081 to turn ON auto camp-on or 080 to turn it OFF.

Press TRANSFER to store your selection.

From the LCD:

NOTE:While on a call, pressing a line button, route button or flashing CALL button

will automatically put your first call on hold and connect you to the new call. See

Automatic Hold under Customizing Your Keyset.

•

Press the MENU button.

Scroll to CONFIG option and press ENTER.

Scroll to STATION ON/OFF and press ENTER—OR—you may dial 0 and

immediately enter the option.

EXCLUSIVE HOLD

•

Scroll to AUTO CAMPON option. Press ENTER to change status.

Press CANCEL to return to main configuration screen—OR—press END to

return to idle screen.

To place an outside call on hold at your phone so that other users cannot get it:

•

Press the HOLD button twice. The call will flash on your keyset and this line

will show a steady indication on other keysets.

To retrieve the call, press the flashing line button or press the HOLD button a

third time.

CALLING YOUR SYSTEM OPERATOR

•

Dial 0 and press SEND button to call your system operator or group of opera-

tors.

NOTE: Intercom calls will always be placed on exclusive hold.

•

If you want to call a specific operator, dial that person’s extension number.

NOTE: If the Hot keypad feature has been turned off, you must first lift the handset

or press the SPEAKER button before you begin dialing.

REMOTE HOLD

When you wish to place a call on hold at another station.

•

Press TRANSFER and dial the station number (or press the appropriate DSS

button)

Press the HOLD button.This will place the call on system hold on an available

CALL button or Line button at the remote station and return you to dial tone.

NOTES:

1. If the destination station does not have any free CALL buttons or line buttons

you will hear No More Calls tone and must return to the other party by press-

ing the TRANSFER button (or the RETURN soft key in the display).

2. Intercom calls cannot be put on remote hold.

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HOLD RECALL

TRANSFERRING CALLS

If you leave a call on hold longer than the hold timer, it will recall your station.The

button that the call appears on will have a slow flashing indicator.

Transfer is used to send any calls to another extension in one of two ways.You can

do a screened transfer by informing the other extension who is calling or you can

do a blind transfer without notification.

•

When your phone rings, lift the handset or press the SEND button to answer

the recall.

If you do not answer this recall within a pre-programmed period of time, it will

go to the system operator.

•

While on a call, press the TRANSFER button and dial an extension number or

group number. Your call is automatically put on transfer hold—OR—press a

DSS button or station group button.Your call is automatically put on transfer

hold.

CONSULTATION HOLD

When you are talking on an outside line and it is necessary to consult with anoth-

er extension:

•

Hang up when you hear ringing (this is an unscreened or blind transfer)—

OR—wait for the called party to answer and advise him/her of the call and

hang up. If the transfer is refused, you will be reconnected to the outside line

when the called station hangs up or you can press TRANSFER to return to the

outside party.

•

Press the TRANSFER button; you will receive transfer dial tone. Your call is

placed on transfer hold.

Dial the extension number.

Consult with the internal party.

Press TRANSFER to return to the outside party or hang up to transfer the call.

•

If you wish to send the call to another extension without waiting for the first

station to hang up, simply press another DSS button—OR—press the CALL

button or C.O. line button to return to the outside party and begin the trans-

fer process again.

When you are transferring a call to a keyset set for Voice Announce or Auto

Answer, the transferred call will always ring.

NOTE:Repeatedly pressing the TRANSFER button will toggle between the outside

party and internal extension. If necessary you may disconnect either one of the

parties by pressing the DROP button.

NOTES:

RETRIEVING CALLS HELD AT ANOTHER

STATION

1. After the inside party answers, you may alternate back and forth between the

parties by pressing the TRANSFER button.

2. If you receive No More Calls tone, that station has no button available to re-

ceive another call. Press TRANSFER to return to the other party.

3. You cannot transfer an Intercom call by pressing a DSS button.You must press

the TRANSFER button and dial the destination extension number.

When a line is on hold and it appears on your keyset, press the LINE button with

the flashing indicator.

When a line is on hold and it does not appear on your keyset, dial 12 plus the line

number or the extension number of the station that placed the call on hold.

TRANSFER WITH CAMP-ON

NOTE: If the Hot Keypad feature has been turned off, you must first lift the handset

or press the SPEAKER button before you begin dialing.

When you are transferring a call to another station and you receive a busy signal,

you may camp the call on to this station. Simply hang up when you hear the busy

signal. The called party will be alerted that a call is waiting for them.

NOTE: If you receive No More Calls tone, that station has no button available to

receive another call. Press TRANSFER to return to the outside caller.

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NOTE:To leave the conference, hang up. Control is passed to the next internal sta-

tion. If there are no internal stations and you wish to leave outside lines connect-

ed together in a trunk to trunk conference, press the CONFERENCE button plus

the CALL button that the call appears on or follow the instructions to drop a party

and use your extension number. When they hang up, the lines will release auto-

matically. Press CONFERENCE to rejoin a trunk to trunk conference.

TRANSFER TO VOICEMAIL

This feature is used to send a call directly to a voice mailbox.Your keyset must have

a correctly programmed VT button to accomplish this.To transfer a call directly to

a voice mailbox:

•

While on a call, press the VT button and dial the mailbox number.

Hang up when dialing is completed.

CONFERENCE SPLITTING

If you are the controlling party of a conference and your keyset has the Auto Hold

feature turned on (See Customizing Your Keyset) and all of the outside lines involved

in the conference appear as buttons on your keyset, you can split the conference

into separate calls as follows:

CALL WAITING

If an outside call has been camped-on to your phone or another station has

camped-on to you:

•

You will hear a tone in the earpiece and the call that is waiting for you

(camped-on) will flash. In addition the bottom line of the display will indicate

the number of the station or trunk party camped-on.

Press the flashing button to answer; your other call will go on hold automati-

cally if your station has the Automatic Hold feature set. If not, you must press

HOLD and then the flashing button—OR—finish the first call and hang up;

the waiting call will ring.

•

Press any one of the outside line buttons. That outside line indicator will

remain steady to indicate you are still connected to it. All other outside lines

in the conference will be placed on system hold at your keyset. All intercom

callers in the conference will be disconnected. You may now speak with each

caller privately and transfer them as usual, or reestablish another conference.

CONFERENCE GROUPS

•

Lift the handset or press the SEND button to answer.

Users can create up to six Conference Groups with five members each (including

yourself). They can then call all members or only selected members of this group

at the same time. As each member answers, their status is indicated in the display.

Depending whether the member is either IN the conference or OUT of the confer-

ence they can be dropped or called with a single button press. Each Conference

Group can be programmed with a name for easy identification.

NOTE:Intercom calls will not go on Automatic Hold.When using the speakerphone

the camp-on tone will come through the speaker.

CONFERENCE CALLS

You may conference up to five parties (you and four others) in any combination of

outside lines and internal stations in any order.

Creating a Conference Group

•

While engaged in a conversation, press the CONFERENCE button and receive

conference tone.

Make another call, either intercom or outside, press the CONFERENCE button

and receive conference tone.

Make another call or press the CONFERENCE button to join all parties.

Repeat the last step until all parties are added.

•

From the idle condition press the CONFERENCE button.

Press the MENU button, then select ADD option.

The Group Name Window appears. Enter up to a 20 character name using the

dial pad keys. Use the navigation key to move the cursor left or right while

entering characters.

Press the DOWN button on the NAVIGATION DISC to move the cursor to the

first entry “NUM01” and begin entering the phone number of the first mem-

ber.

Enter 9 plus the outside telephone number or enter an internal extension

number. Repeat the process until all members are entered in the Conference

Group. Use CANCEL to erase digits as needed.

•

NOTE: When attempting to add another party to the conference and you are not

able to reach the desired person, hang up. Simply press the CONFERENCE button

again to return to your previous conversation.

To drop a party from your conference call:

•

Press ENTER to SAVE this conference group.

Press END to return phone to idle condition.

•

Press CONFERENCE and dial the extension or line number that is to be

dropped.

Press CONFERENCE again to reestablish the conference.

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Using Conference Groups

2. From the LCD:

•

Press the MENU button, scroll to the CALL FORWARD icon, press ENTER.

Scroll to the desired Forward Option. Press ENTER button.

You will be prompted to enter the Forward Destination. Enter it and press

ENTER.

•

From the idle condition press the CONFERENCE button.

Select the Conference Group by pressing the corresponding soft key on the

left.

•

Press SEND to call all members of the group – OR – press the ENTER key to

deselect one or more members, then press SEND. As each member answers,

their status indicator on the left will change from an X to a circle.

Once you press the SEND button to initiate the conference call you can hang

up any member by selecting the member by pressing the MENU button and

selecting “SENDING CANCEL”. This action will drop the selected member.

When the conference call is finished, place the handset in the cradle or press

the SPEAKER key to hang up.

NOTE:Once call forwarding has been initially set,for subsequent settings,you may

scroll to the desired forward type and press ENTER to forward to that same desti-

nation.You may also press the SELECT button associated with the desired forward

type, as opposed to scrolling to it.

3. From the Station Feature Button:

•

Each of the forward types may be assigned its own feature button. Pressing

the desired feature button will set forwarding to the last destination.

Note: The originating station is the Supervisor of the conference. When this

station hangs up, all the conference group members are disconnected. When

you want to hang up but keep the other members in the conference, press the

MENU button, the select SUPERVISOR, then cursor to another internal sta-

tion, then press ENTER and hang up. Control of the conference is passed to

this station. You are free to go about your business.

NOTES:

1. If the Hot Keypad feature has been turned off, you must first lift the handset

or press the SPEAKER button before you begin dialing.

2. The station that receives a Forward All call can transfer the call to the for-

warded station. This is useful when you are expecting an important call but

you do not wish to be disturbed by other calls.

3. When a station user places his/her keyset in Forward All mode and he/she

does not have a FORWARD ALL button, the TRANSFER button will light to

indicate Forward All has been set and calls to this station have been trans-

ferred elsewhere.

FORWARDING CALLS

This option allows for one button Call Forward setting.You may forward your calls

to another station, station group or external destination.

Call forwarding may be set in several different manners:

1. From the dial pad, dial 60 plus the extender (see below) that corresponds with

the type of forwarding desired, followed by the station number to forward to.

CALL FORWARD OPTIONS

A display keyset may review or change call forward options and destinations. Call

forward access can be done via the keypad or by accessing the keyset display fea-

tures. To review or change call forward options:

60 + 0 Call Forward Cancel. Cancels all call forwarding from the station.

60 + 1 Call Forward All Calls. Forwards all calls under any condition.

60 + 2 Call Forward Busy. Forward calls to another station when you are on

•

Press TRANSFER 102.

the phone.

Dial 0-6 to select the forward type (e.g., 1) OR

Press UP or DOWN to select the forward type

Press the right soft key to move the cursor

Dial the destination number (e.g., 202) OR

Press UP or DOWN to select the destination and press the right soft key to

move the cursor

60 + 3 Call Forward No Answer. Forward calls to another station when you

don’t answer.

•

60 + 4 Call Forward Busy/No Answer. Sets both Forward Busy and Forward

No Answer.

60 + 5 Call Forward DND. Forwards calls when you activate DND.

Dial 1 to set OR press UP or DOWN to select YES or NO and press TRANSFER

to store and exit.

60 + 6 Call Forward Follow Me. Forward calls to the station where you cur-

rently are.

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STATION CALL PICKUP

DIALING FEATURES

To pick up (answer) a call ringing at another station, lift the handset and dial 65 plus

the extension number of the ringing phone. If you have a DP key assigned with a

station number, you only need to press this DP key with the flashing light to answer

this ringing station. NOTE: If the Hot Keypad feature has been turned off, you must

first lift the handset or press the SPEAKER button before you begin dialing.

All“DIALING FEATURES”instructions are written to support Overlap Dialing mode.

This is the technical name for dialing from a telephone as it has been for many

years. In recent years the cell phone industry has changed the cell phones to use

Enblock Dialing. With this dialing mode all the digits are dialed and then sent to

the carrier after pressing the SEND key. Please check your telephone setup to con-

firm what dialing mode is used.

GROUP CALL PICKUP

To pick up (answer) a call ringing in any pickup group, lift the handset and dial 66

plus the desired group number (01-20 on the OfficeServ 100 and OfficeServ

7100, 01-99 on the OfficeServ 500 M, and 01-99 on the OfficeServ 500 L and

OfficeServ 7200 and OfficeServ 7400 Series) or press the flashing GROUP

PICKUP button if available.

SPEED DIALING

You can dial a preprogrammed telephone number stored in the system-wide

speed dial list of numbers 500–999 or from your personal list of numbers 00–49.

NOTES:

Your system may be set for 950 system wide numbers. If so the system speed dial

access codes are 050~999 and the station speed dial codes are 000~049.

1. A group pickup button can have an extender for a specific pickup group.

2. If the Hot Keypad feature has been turned off, you must first lift the handset

or press the SPEAKER button before dialing the access code.

•

From the Main Fixed Feature screen with the handset on-hook, press the

SPEED DIAL button or dial 16.

•

Dial the desired speed dial number.

The telephone number is automatically dialed for you.

MY GROUP PICKUP

If desired, a new access code can be assigned to pickup ringing calls in the same

pickup group as you are in. Like “66” above except you do not need to dial the

desired group number. See your installation company for the assigned access

code. MY GROUP PICKUP: __________________.

NOTE: If the Hot Keypad feature has been turned off, you must first lift the handset

or press the SPEAKER button before you begin dialing.

From the LCD:

PRIVACY RELEASE

•

Press the MENU button.

Scroll to the PHONEBOOK option, press ENTER.

Scroll to SEARCH, press ENTER.

This feature will allow another station to join in our conversation by releasing pri-

vacy on the C.O. from your phone.

Choose the method to be used to initiate a speed call, as described below.

To Release Privacy: While you are talking on a C.O. line and you wish to have

other internal parties (or up to three) join the conversation.

SEARCH—Search and initiate speed dial calls by: Speed Dial Number, Associated

Names, Telephone Numbers, Assigned Groups or Previous Calls, registered to the

phone.

•

Press the PRB button (the PRB indicator will be steady). Inform the other

party that he/she may now join the conversation.

•

Scroll to, or dial the associated number of the desired function. (Search,

Outgoing Call, Incoming Call, Missed Call, New Number, Edit Group, Delete All,

My Own Number) and press ENTER.

After the other party (or parties) has joined the conversation and you wish to

return privacy to the line so that no one else can join the conversation, press the

PRB button a second time, the PRB button LED will be off.

•

Once in the menu, you may dial the selected number, change, delete or regis-

ter the number. When the information is displayed, press ENTER to dial the

number, press MENU to display further options.

To Join a Non-Private Conversation: When someone has informed you that you

can join a conversation:

•

Press the C.O. line button that he/she has indicated OR

Dial the C.O. line number that he/she has indicated.

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1. BY SPEED DIAL #: Searches all speed dial numbers assigned to the phone.

Enter the speed dial number of the party you wish to call. When the number

is displayed, press ENTER and the number will be automatically dialed for

you.

•

While on-hook, press TRANSFER and then dial 105.

Dial a speed dial number (00–49).

Dial a line or line group access code.

Dial the telephone number to be stored (24 digits maximum). It can include

#, ,, FLASH and PAUSE.

Press TRANSFER to store the number.

If you press ENTER without entering a speed dial number, all registered num-

bers will be displayed.

•

NOTE: If the Hot Keypad feature has been turned off, you must first lift the hand-

set or press the SPEAKER key before you begin dialing.

2. BY NAME: Searches for a telephone number by names associated with them.

Enter the name in the“By Name”box and press ENTER.When the name is dis-

played, press ENTER again and all of the numbers associated with that name

are displayed. Using the direction button, highlight the desired number. Press

ENTER and the system will automatically dial it for you.

From the LCD:

•

Press MENU button.

Scroll to PHONEBOOK option, press ENTER.

Scroll to New Number and press ENTER. Or you may dial [5] and immediate-

ly enter the option.

If you press ENTER without entering a name, all registered names will be dis-

played.

3. BY PHONE NUMBER: Searches for an entry by the phone number registered.

Enter the phone number of the party you wish to call. Press ENTER and the

number will be displayed from the PHONEBOOK. When the number is dis-

played, press ENTER and all information associated with that number is dis-

played.

•

Enter the name and all desired phone numbers for that particular speed dial

entry and press ENTER.

ONE TOUCH SPEED DIALING

You may assign any speed dial number to an already existing One Touch Speed

Dial button for quick and easy dialing of frequently used numbers.

If you press ENTER without entering a number, all registered numbers will be

displayed.

•

While on-hook, press TRANSFER and then dial 107.

Press a One Touch Speed Dial button.

Dial the speed dial number (00–49 or 500–999) that you want assigned to

this button.

Notes:

—Entering (*123*) searches all numbers that include the 123 in them.

—Entering 305* searches all numbers that begin with 305.

—Entering *3000 searches all numbers that end with 3000.

•

Press TRANSFER to store your selection.

4. BY GROUP: Searches for an entries by group information registered. Scroll to

group or enter associated number, press ENTER. The numbers registered to

that group are displayed. Scroll to the desired number and press SEND. The

number is automatically dialed for you.

To call this telephone number, just press the One Touch Speed Dial button.

NOTE: If the Hot Keypad feature has been turned off, you must first lift the hand-

set or press the SPEAKER key before you begin dialing.

5. BY TIME: Searches for entries based on incoming calls that have registered

numbers on the set. Scroll to the desired entry and press ENTER. The infor-

mation associated with that call will be displayed. Scroll to the desired num-

ber entry and press SEND to have the number dialed automatically for you.

DIRECTORY DIALING

•

Press the SCREEN button twice. Scroll to the first Fixed Feature screen.

Press the DIRECTORY button.

Press the soft button associated with the desired option.

PROGRAMMING PERSONAL SPEED

DIAL NUMBERS

STN - Accesses Station name directory,

SYSTEM - Accesses System speed dial name list.

PERS - Accesses your personal speed dial name list.

You can program frequently dialed telephone numbers in a personal speed dial

list. A station may be assigned up to fifty numbers, 00–49. See your system admin-

istrator to determine the amount assigned to your station.The phone itself main-

tains 1000 station speed dial numbers.

•

Enter the first digit of the desired party.

Press the UP/DOWN buttons to scroll to the desired entry.

Press the appropriate operation soft button:

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DIAL - Dials the displayed number.

AUTOMATIC REDIAL/RETRY

PREVIOUS - Moves you to the previous entry.

EXIT - Exit programming and return to idle screen.

NEXT - Moves you to the next entry.

When you are making an outside call and you receive a busy signal, the system can

automatically redial the number for you. It will automatically redial at a pre-pro-

grammed interval for up to 15 attempts.

•

Press END to return to idle screen.

•

When you hear a busy signal, press the AUTO-RETRY button.

The system will reserve the line and automatically redial the same number for

you.You will hear the call being made through the keyset speaker.The micro-

phone is muted.

When the called party answers, lift the handset or press the flashing SPEAK-

ER to begin speaking.

LAST NUMBER REDIAL

To redial the last telephone number you dialed, press the REDIAL button or dial

19.

•

To redial the last telephone number you dialed, from the Main Fixed screen, press

the LAST REDIAL button.

NOTES:

1. If you make another call, auto-redial is canceled.

2. To cancel an auto-retry, lift and replace the handset.

NOTES:

1. If the Hot Keypad feature has been turned off, you must first lift the handset

or press the SPEAKER button before you begin dialing.

2. Redial does not apply to intercom calls.

PULSE TO TONE CHANGEOVER

When making an outside call on a dial pulse line, press #. All digits dialed after the

# with be sent as tones.

MANUAL RETRY WITH REDIAL

While you are on an outside call listening to a busy signal and you want to redial

the same number dialed.

MEMO REDIALING

When you are calling directory information, you can store the number you are

•

Press the REDIAL button.

given using the SAVE feature. There is no need for pencil and paper.

This will hang up your existing call and manually redial the same number dialed.

You can repeat this operation for a limited number of attempts.

•

While you are talking on an outside call, press SAVE.

Dial the telephone number as it is dictated to you on the key pad.

Press SAVE to store the number.

SAVE NUMBER WITH REDIAL

To save the number you just dialed for later use, press the SAVE/REPEAT button

To dial the number, press the SAVE/REPEAT button. It will select the same line and

dial the stored number. If necessary, you can select a different line and then press

the SAVE/REPEAT button.

before hanging up.

To redial this saved number at any time, press the SAVE/REPEAT button or dial 17.

The same line will be selected for you.

NOTES:

1. If the Hot Keypad feature has been turned off, you must first lift the handset

or press the SPEAKER button before you begin dialing.

2. The saved telephone number is stored in memory until you save another

number.

3. Redial does not apply to intercom calls.

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Press WAIT or TRANSFER.

•

Remain off-hook until the person dials 56 from any phone.

The paged person will be automatically connected with you.

PAGING AND MESSAGING

MAKING AN INTERNAL PAGE

CALL PARK AND PAGE

To make an announcement through the keyset speakers in the idle condition:

When you have an outside call for someone who is not at his/her desk, you can

park the call prior to paging. The OfficeServ 100, OfficeServ 500, and OfficeServ

7000 Series systems offer two different methods:

•

Lift the handset.

Press the PAGE button or dial 55.

Dial the desired zone number 0, 1, 2, 3 or 4.

After the attention tone, make your announcement.

MANUAL PARK ORBITS

•

While in conversation, press the PARK button.

Entered a desired orbit number (0-9), if the orbit number is busy dial another

orbit number. Display users can press , to automatically place the call in any

available orbit number and see the number in the display.

Remember the selected orbit number.

Replace the handset when finished.

Lift the handset and make a page announcement as previously described

(example:“John Smith park two”).

NOTE: If you have a dedicated page zone button, it is not necessary to press PAGE

and dial a zone number.

•

MAKING AN EXTERNAL PAGE

To make an announcement through the external paging speakers:

•

Lift the handset.

Press the PAGE button or dial 55.

Dial the desired zone number 5, 6, 7 or 8—OR—dial 9 to page all external

zones.

After the attention tone, make your announcement.

To retrieve a parked call from orbit:

•

Press the PARK button and dial the announced orbit number (0-9).

You will be connected to the parked call.

•

NOTES:

NOTE: If you have a dedicated page zone button, it is not necessary to press PAGE

1. You must have a PARK button or park access code to retrieve and place calls

in park orbits.

and dial a zone number.

2. If the parked call is not retrieved within a pre-programmed period of time, it

will recall your keyset and have a slow flashing amber light. You cannot park

and page intercom calls.

3. If the Hot Keypad feature has been turned off, you must first lift the handset

or press the SPEAKER button before you begin dialing.

ALL PAGE

To page all designated keysets in internal zone 0 and all external zones at the same

time:

•

Lift the handset.

AUTOMATIC PARK WITH PAGE BUTTON

Press the PAGE button or dial 55.

Dial , or press the ALL PAGE button.

After the attention tone, make your announcement.

•

While in conversation, press the PAGE button.The call is automatically parked

at your station.

•

Receive page tone and dial a desired page zone number.

Make announcement indicating your extension number or the line number.

Hang up.

NOTE: The indicator on the PAGE button will be lit steady when an All Page is in

progress.

To retrieve an automatically parked call:

MEET ME PAGE

•

Dial 10 plus the number that was announced. If you have a PAGPK button,

press it and dial the number that was announced. If you have a PARK button,

press it and dial the announced orbit number.

•

Lift the handset.

Press the Meet Me Page (MMPG) button or dial 54.

Dial the desired zone number.

After the attention tone, instruct the paged person to dial 56.

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•

You will be connected to the parked call.

2. If the Hot Keypad feature has been turned off, you must first lift the handset

or press the SPEAKER button before you begin dialing.

3. If a message has been left at your keyset by a keyset in Auto Answer, you must

manually cancel the message after it has been returned.

NOTES:

1. If the call is not retrieved within a pre-programmed period of time, it will recall

your keyset and have a slow flashing amber light. You cannot park and page

intercom calls.

2. If the Hot Keypad feature has been turned off, you must first lift the handset

or press the SPEAKER button before you begin dialing.

PROGRAMMED MESSAGES

When you will be away from your phone for any length of time, you can leave a

programmed station message. Display stations calling you will see this message

and be informed of your status or follow your instructions.

SETTING A MESSAGE INDICATION

•

Dial 48 plus any of the message codes (01–20) listed on the back of this user

guide.

When you are calling another station and no one answers or you receive a busy

signal, you can leave a message indication:

•

To cancel any of these messages you might have selected, dial 48 plus 00.

Press TRANSFER to exit and store your selection.

•

Press the MESSAGE button—OR—dial 43 and receive confirmation tone.

Hang up.

The message button on the Main Programmable Button screen and the TSI

will flash at the called station.

NOTE: If the Hot Keypad feature has been turned off, you must first lift the handset

or press the SPEAKER button.

You can have multiple programmed message buttons (PMSG) and each one can

NOTES:

have a different message code:

1. A station can have up to five message indications.

2. If the Hot Keypad feature has been turned off, you must first lift the handset

or press the SPEAKER button before you begin dialing.

•

Press any programmed message (PMSG) button. The message is set and the

PGM MSG button indicator will be lit steady. Press the button again to turn off

the programmed message and the indicator will go blank.

Pressing another programmed message (PMSG) button will turn the previous

one off and set a different programmed message.

CANCELING MESSAGES

To cancel a message indication that you left at another station, dial 42 plus the

extension number of the station at which you left a message.

To cancel all message indications left at your keyset, dial 42 plus your extension.

Your MESSAGE button indicator will stop flashing and the TSI will go out.

NOTE: If the Hot Keypad feature has been turned off, you must first lift the handset

or press the SPEAKER button before you begin dialing.

RETURNING MESSAGES

•

Press the MESSAGE button or dial 43.The first station that left a message will

be called automatically.If that station does not answer, your MESSAGE button

indicator will continue to flash and the TSI will stay on.

•

Repeat until all messages have been returned in the order received.

Your MESSAGE button indicator will stop flashing and the TSI will turn off

when all messages have been returned.

NOTES:

1. Display keyset users can view message indications and return them in any

order. See Viewing Message Indications under Display Features.

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ESTABLISHED CALL PICKUP

CONVENIENCE FEATURES

To pick up an established call in progress at a single line extension connected to

a computer modem on your PC.

DO NOT DISTURB

•

Press the EP button for that station on your keyset and the call is automati-

cally moved to your keyset.

The single line extension on your modem will be disconnected.

Use this feature when you want to block calls to your keyset.

•

While on-hook, press the DND button or dial 401. The DND button indicator

will be lit steady to remind you of this mode.

To cancel DND, press the DND button again or dial 400.The DND button indi-

cator goes blank.You can make calls while in the DND mode.

NOTE: You must have an assigned (EP button) button on your regular keyset, for

the single line station.

APPOINTMENT REMINDER / ALARM

REMINDER

NOTES:

1. If the Hot Keypad feature has been turned off, you must first lift the handset

or press the SPEAKER button.

2. If you place your keyset in DND mode and you do not have a DND button,

your TSI button will flash to indicate DND status.

ALARM CLOCK

This feature works like an alarm clock. Use it to remind yourself of an appointment

later in the day (TODAY ONLY) or as a daily reminder every day (DAILY).You can set

up to three alarms. Each one can be either a TODAY ONLY or a DAILY alarm.

ONE TIME DND

If you are on a call and you do not wish to be interrupted while on that call, you

can press the DND button and place your station in Do Not Disturb. When you

hang up at the end of the call, DND will be automatically canceled and your key-

set will be able to receive new calls. This feature requires a DND button.

When the alarm rings, you will hear three short rings repeated three times. Lift the

handset to answer the alarm. If you do not, the alarm will alert you two more times

at five minute intervals.

Set alarm for desired duration (Everyday, Once). These alarms can be used to

remind you of an appointment later in the day (Once) or as a daily reminder

(Everyday). There are two possible alarms. Each can be either a today (Once) or a

daily (Everyday) alarm.

MUTE

You can mute the handset transmitter or the microphone during any conversa-

tion:

•

Press the MUTE button. The MUTE button indicator will be lit steady.

To resume speaking, press the MUTE button again. The MUTE button indica-

tor goes blank.

To set alarms:

•

Press TRANSFER and then dial 112.

Dial the alarm number 1, 2 or 3.

Dial the time at which you want the alarm to sound. Enter the time as HHMM

(hours and minutes) using the 24 hour clock.

Dial 0 (NOT SET), 1 (TODAY ONLY) or 2 (DAILY) to select the alarm type.

Press TRANSFER to save.

BACKGROUND MUSIC

When a music source is supplied, you may listen to music through the speaker in

your keyset:

•

Repeat for each alarm if needed.

•

While on-hook, press the HOLD button to hear music.

Press the HOLD button again to turn music off.

To cancel individual alarms:

You can set the level of background music by using the VOLUME buttons while lis-

tening to the music. This does not affect the speakerphone level.

•

Press TRANSFER and then dial 112.

Dial alarm number 1, 2 or 3.

Press the HOLD key.

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From the LCD:

•

Write your message using the dial pad buttons. Each press of a key selects a

character. Pressing the next key moves the cursor to the next position. For

example, if your message is“TAKE MEDICATION”, press 8 once to get the letter

“T”. Press 2 once to get“A.”Press 5 twice to get“K.”Continue selecting charac-

ters from the following table to complete the message.

Enter ALARM ALERT period.

•

Press MENU button.

Scroll to E-DIARY option, press ENTER.

Scroll to ALARM option and press ENTER—OR—you may dial 2 and immedi-

ately enter the option.

•

Choose the desired ALARM NUMBER (1/2).

Enter TIME via the dial pad in 24-hour format.

Set RING TONE via the direction button (left/right). Each tone is heard.

Set REPEAT DURATION via the direction button.

Press ENTER when finished.

Set RING TONE.

When all information is set, press ENTER.

COUNT

DIAL 0

DIAL 1

DIAL 2

DIAL 3

DIAL 4

DIAL 5

DIAL 6

DIAL 7

DIAL 8

DIAL 9

DIAL ,

NOTES:

)

To clear alarm:

space

•

Scroll to CLEAR option in Alarm Clock setting screen and press ENTER.

]

DAILY PLANNER

Scheduling feature with message. Allows the scheduling of up to 30 alarm

reminders. Each of these reminders can have an associated message of up to 32

characters. These reminders can be scheduled to ring one hour before, one half

hour before or right at the exact time set.

[

•

Press TRANSFER and then dial 116.

Dial the alarm number 1, 2 or 3.

Dial the time you want the alarm to go off.Enter the time as HHMM (hours and

minutes) using the 24 hour clock.

•

Dial 0 (NOT SET), 1 (TODAY) or 2 (DAILY) to select the alarm type.

Write your message using the dial pad keys. Each press of a key selects a char-

acter. Pressing the next key moves the cursor to the next position. For exam-

ple, if your message is “TAKE MEDICATION,” press 8 once to get the letter “T.”

Press 2 once to get “A.” Press 5 twice to get “K.” Continue selecting characters

from the following table to complete your message.

•

Press the TRANSFER key to store the alarm and reminder message.

Repeat for each alarm if needed.

1. When the character you want appears on the same dial pad key as the previ-

ous character, press UP to move the cursor one space to the right.

2. Other symbols are available for DIAL #.

From the LCD:

ANSWERING THE DOOR PHONE

•

Press MENU button.

Select E-DIARY.

Select DAILY PLANNER.

Press direction button UP/DOWN to set the month. Press direction button

LEFT/RIGHT to set the date. Press ENTER on the desired date.

Press MENU then ADD.

Enter the TIME desired for the alarm (in 24 hour format).

Enter the message in the CONTENTS field.

When you are programmed to receive calls from a door phone:

•

You will receive three short rings repeated.

Lift the handset.You are connected to the door phone.

If an electric door lock release is installed, dial 13 to unlock the door.

•

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message and press ENTER (while maintaining contact with t he caller). This

method does not give you the option to transfer the call to another station.

Take necessary action (take message, etc.)

CALLING THE DOOR PHONE/

ROOM MONITOR

•

You may call the door phone and listen to what may be happening outside or in

another room.

To set up the Executive/Secretary messages (10 each):

•

Press BOSS/SECR button and establish a connection.

Press the EXE/SECR MSG button. The first message screen is displayed.

Pressing the DOWN arrow in the upper left corner of the LCD will scroll you to

the second screen. Pressing the UP arrow in the upper right corner of the LCD

will return you to the first screen.

•

Dial the extension number of the door phone.

You will be connected to the door phone and you can listen or have a con-

versation.

•

If an electric door lock release is installed, dial 13 to unlock the door.

•

This method gives you the option to transfer the call to another station if so

desired.

Scroll to the desired message.

NOTE: If the Hot Keypad feature has been turned off, you must first lift the hand-

set or press the SPEAKER button.

•

Press MENU button for options (Send, Edit, and Remove)

EXECUTIVE/SECRETARY HOT LINE

SEND - Sends the message to the other end.

EDIT - Enter message from the dial pad.

REMOVE - Deletes message.Use remove option to delete the“Blank Message”

default message.

If programmed, an executive and a secretary can have a hot line between them.

When the executive station is in the DND mode, all of its calls will ring the secre-

tary station.

When an Executive/Secretary hotline is programmed to this keyset, the keyset

offers an additional screen option.This screen has options for setting the status of

the keyset user. This status update is viewable to EasySet users only.

From the BOSS station in DND:

•

Receive three short, double ring bursts, followed by the text message from the

Secretary.

Press ENTER to invoke REPLY option—OR—scroll to OK option and press

ENTER.

•

Either person can press the BOSS button to make a voice call to the other sta-

tion.

Using the hot line will override DND at the other station.This button will have

a flashing indication when the other station is in use.

•

If REPLY option is activated, the Select Message screen is displayed.

Scroll to the desired message and press ENTER. The message is sent to the

Secretary keyset display and the Secretary station has the option to reply, if so

desired.

To transfer a call to a Boss in DND:

•

Press the TRANSFER button followed by the BOSS button.

Wait for the BOSS to answer to announce the call and hang up to complete

the transfer—OR—hang up to complete a blind transfer after pressing the

BOSS button.

Sending a text message from the BOSS keyset to the Secretary keyset, from

the idle condition:

•

Press the EXE/SECR MSG button.

Press the NEXT button (if there are more than two Secretary stations assigned

to that BOSS station, all Secretary keysets will be displayed), in the case of mul-

tiple Secretary stations, scroll to the desired Secretary, press the soft key asso-

ciated with that Secretary and press NEXT button.

To send a text message to the Boss display:

•

Press the TRANSFER button followed by the EXE/SECR MSG soft button.

Scroll to the desired message and press ENTER (the BOSS station gets three

short ring bursts, followed by the message).

This method gives you the option to transfer the call to another station if so

desired.

Press the TRANSFER button again to be reconnected to the caller.

Take the necessary action (the BOSS cancels DND and transfer the call or take

a message)—OR—press the EXE/SECR MSG soft button, scroll to the desired

•

Scroll to the desired message and press the associated soft key or ENTER.

The message is sent.

•

Executive Divert:

•

From the BOSS keyset when the keyset rings, press the EXEC DIVERT button.

The call is forwarded to the Secretary station.

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•

Pressing the EXEC DIVERT button, when the keyset is in idle status, will divert

all calls after, to the Secretary station. Pressing the EXEC DIVERT button again,

will cancel the divert function.

•

Press CANCEL to return to Main Config Menu—OR—press END to return to

idle screen.

MANUAL SIGNALLING

GROUP LISTENING

Use this feature when you want to send a brief 500ms ring burst to another sta-

tion, regardless of the status of your phone (on-hook, off-hook, handsfree, DND, or

ringing).

When you are engaged on a call and you are using the handset, you may want

other people to hear the distant party’s voice over the speaker:

•

Press the LISTEN button to turn on the speaker.The microphone is not in use,

so the distant party does not hear other parties present in your office.

Press LISTEN again to turn the speaker off and resume private conversation.

Repeat if necessary.

To send a signal to another station:

•

Press the Manual Signalling (MS) button.

You may press the MS button repeatedly to send multiple signals to the des-

ignated station.

•

NOTE: Depending on speaker volume and the acoustics of your office, it may be

advisable to turn the group listening feature off before hanging up.This will elim-

inate a momentary squeal.

NOTE: Your phone must have a Manual Signalling (MS) button with a station

number extender assigned to it.

OFF-HOOK VOICE ANNOUNCE

ACCOUNT CODES

Keysets may receive a voice announcement while on another call. The calling sta-

tion must have an OHVA button. When you are in DND, you cannot receive OHVA

calls. The OHVA feature will work with intercom and transferred calls.

When equipped with optional equipment, your system will allow calls to be

charged to a specific account.

•

During any outside C.O. call, press the account (ACC) button.

Enter the 3 digit account code bin number when prompted, OR

If your button has an extender of 000 enter the account code (maximum 12

characters including , and #) and press ACC000 again, OR

If your button has an extender other than 000 (001~999) account code con-

tained in that bin will automatically be entered for your.

When you receive an OHVA and secure OHVA is ON, you will hear the announce-

ment in the handset receiver, if you are using the handset. If secure OHVA is OFF

then you will hear the announcement on the speaker, if you are talking on the

handset. If you are using the speakerphone the announcement will always be

heard through the speaker.

To make an off-hook voice announcement:

LOCKING YOUR KEYSET

•

Dial the extension number or press the DSS button.

When you receive a busy signal, press the OHVA button.

After the attention tone, begin speaking.

You can lock your keyset to control misuse of your phone while you are away.You

can unlock it when you return.

•

Press MENU button.

Scroll to MY PHONE option. Press ENTER.

Scroll to LOCKED option and press ENTER—OR—you may press 4 and imme-

diately access option.

Finish the call by replacing the handset.

Press the flashing CALL button on your keyset. This will place the original

party on hold and allow you to talk to the announcing party.

To return to your first party, press the button corresponding to your original

call. This will disconnect the OHVA call.

•

Enter the PASSWORD. Press ENTER. (Default Password is “1234”).

Use Direction button to scroll LEFT/RIGHT to choose desired mode.

NOTES:

1. UNLOCKED - No restrictions. User may complete internal and outside calls.

2. LOCKED OUT - Restricted to incoming calls only. No outside calls can be

made.

1. When you are voice announcing to a station close to you, use the handset to

avoid an echo effect.

2. You cannot off-hook voice announce to single line telephones.

3. LOCKED ALL - No calls, incoming or outgoing allowed to or from the set.

•

Press ENTER.

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OHVA BLOCK

CUSTOMIZING YOUR KEYSET

Your keyset can be programmed with an OHVA Block (BLOCK) button. Pressing

this button will prevent anyone from making an OHVA to you until you press the

button again and cancel the blocking.

AME PASSWORD

This feature allows people using the AME feature to enable password protection.

This will prevent unauthorized people from listening to your messages being left.

The passcode is the same as your station passcode. This feature only applies if

there is a SVMi card installed in the system and your keyset has a programmed

AME button.

OHVA REJECT

Your keyset can be programmed with an OHVA Reject (REJECT) button. Pressing

this button while receiving an OHVA call will disconnect the voice announcing

party and return you to your original call.

•

With the handset on-hook, press TRANSFER and then dial 110.

Dial 101 to turn on AME PASSCODE or 100 to turn it off.

Press TRANSFER to store your selection.

IN GROUP/OUT OF GROUP

If your keyset is assigned to a station ring group, you can remove your keyset from

the group and then put it back in.While you are out of the group, you can receive

calls to your extension number but not calls to the group number. If you have an

IN/OUT button with the group number assigned.

From the LCD:

•

Press MENU button.

Scroll to SETUP option and press ENTER.

•

Press the IN/OUT button. The button indicator will be lit steady when your

keyset is in the group.

Press the IN/OUT button again to exit the group and the indicator will go

blank. Repeat as necessary.

Scroll to STATION ON/OFF and press ENTER—OR—you may dial 6 and

immediately enter the option.

Scroll to AME password and press ENTER to change status.

Press CANCEL to return to the Main Option Page—OR—press END to return

to the idle screen.

•

If you do not have an IN/OUT button:

•

Dial the IN/OUT access code number ________________, then the group

number, then 0 to exit the group or 1 to enter the group.

AUTO CAMP-ON

This option allows intercom calls to be automatically camped on, if possible, when

a busy station is called.

NOTE: If the Hot Keypad feature has been turned off, you must first lift the hand-

set or press SPEAKER button.

•

With the handset on-hook, press TRANSFER and then dial 110.

Press 081 to turn CAMP-ON on or 080 to turn it off.

Press TRANSFER to store your selection.

The IN/OUT button can include an extender to indicate the specific group that

this button will affect. This means that if you are in multiple groups, you can de-

cide for which groups you will receive calls.

From the LCD:

•

Press MENU button.

Scroll to SETUP option and press ENTER.

Scroll to STATION ON/OFF and press ENTER—OR—you may dial 6 and

immediately enter the option.

•

Scroll to AUTO CAMP-ON and press ENTER to change status.

Press CANCEL to return to the Main Option Page—OR—press END to return

to the idle screen.

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SET ANSWER MODE (INTERCOM)

SELECT RING TONE

You can receive internal calls in one of three modes (see Answering Intercom Calls

Each ITP-5112L user can select from a variety of ring tones.

under Intercom Calls for descriptions).

From the LCD:

•

While on-hook, press TRANSFER and then dial 103.

Dial 0 for Ringing, 1 for Auto Answer or 2 for Voice Announce.

Press TRANSFER to store your selection.

•

Press MENU button.

Scroll to SOUND/SCREEN option and press ENTER.

Scroll to RING TONE SELECT and press ENTER—OR—you may dial 1 and

immediately enter the option.

From the LCD:

•

Select from one of the three categories:

1. Standard Ring Tones

2. Melody or

•

Press MENU button.

Scroll to SETUP option and press ENTER.

Scroll to ANSWERING MODE and press ENTER—OR—you may dial 1 and

immediately enter the option.

Select desired station ring type setting. (Ring, Auto Answer, or Voice

Announce).

Press ENTER to select and SAVE.

Press CANCEL to return to the Main Option Page—OR—press END to return

to idle screen.

3. My Ring Tones

•

Press ENTER to select. Use LEFT/RIGHT arrow buttons to scroll through the

available ring tones and press ENTER to SAVE.

Press CANCEL to return to the Main Option Page—OR—press END to return

to idle screen.

•

CHANGE YOUR PASSCODE

From the factory, your station passcode is 1234.You can change your station pass-

code whenever you desire.

NOTE: When your keyset is programmed for Auto Answer and you have Forward

No Answer (FNA) turned on, you must answer screened transfers by pressing the

SEND button before your FNA timer expires or the call will forward.

•

While on-hook, press TRANSFER and then dial 101.

Dial your old passcode.

Dial a new passcode (must be four characters).You can use 0–9.

Redial the new passcode to verify. If successful, you will hear two beeps. Four

beeps indicate an incorrect code. Reenter the code again.

Press TRANSFER to store the new passcode.

SET ANSWER MODE (CO)

Your incoming CO calls can be set to follow the intercom answer mode.

•

While on-hook, press TRANSFER and then dial 110.

Dial 15 to access AUTO ANS CO.

Press the VOLUME UP or DOWN key to change status.

Press TRANSFER to store your selection.

•

From the LCD:

•

Press MENU button.

Scroll to MY PHONE option and press ENTER.

Scroll to CHANGE PASSWORD and press ENTER—OR—you may dial 3 and

immediately enter the option.

Enter CURRENT PASSWORD, press ENTER.

Enter NEW PASSWORD and press ENTER.

Enter NEW PASSWORD again, for confirmation and press ENTER.

Press CANCEL to return to the Main Option Page—OR—press END to return

to idle screen.

AUTOMATIC HOLD

While on an outside call, pressing a line button, route button or a flashing CALL

button will automatically put your call on hold and connect you to the next call.

This feature can be turned on or off at your keyset.

•

With the handset on-hook, press TRANSFER and then dial 110.

Dial 001 to turn Automatic Hold on or 000 to turn it off.

Press TRANSFER to store your selection.

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From the LCD:

•

Press MENU button

Scroll to SETUP option and press ENTER.

Scroll to STATION ON/OFF and press ENTER—OR—you may dial 6 and

immediately enter the option.

•

Press MENU button.

Scroll to SETUP option, press ENTER.

Scroll to STATION ON/OFF and press ENTER—OR—you may dial 6 and

immediately enter the option.

•

Scroll to AUTO HOLD, press ENTER to change option status.

Press CANCEL to enter change and return to the Main Configuration Menu—

OR—press END to return to idle screen.

•

Scroll to HOT KEYPAD, press ENTER to change option status.

Press CANCEL to enter change and return to Main Configuration Menu—

OR—press END to return to idle screen.

NOTE: Intercom calls can be automatically put on hold by pressing TRANSFER.

KEY CONFIRMATION TONE

You can hear a short beep (confirmation tone) each time you press a button on the

dial pad. This tone can be turned on or off.

HEADSET OPERATION

Keyset users can switch between headset mode and handset mode. When using

headset mode, press the SEND and END buttons to answer and release calls.

•

While on-hook, press TRANSFER and then dial 110.

Dial 040 to turn tones off or 041 to turn tones on.

Press TRANSFER to store your selection.

Additional ring tones can be selected from the SOUND/SCREEN, “Keytone

Select” option.

•

With the handset on-hook, press TRANSFER and then dial 110.

Dial 021 to use the headset or 020 to use the handset.

Press TRANSFER to store your selection.

From the LCD:

REJOINING A PAGE

•

Press MENU button.

Scroll to SETUP option and press ENTER.

This feature allows you to hear the remaining portion of an ongoing internal page

after you return your keyset to idle. To enable this feature:

Scroll to STATION ON/OFF and press ENTER—OR—you may dial 6 and

immediately enter the option.

Scroll to HEADSET USE and press ENTER to change option status.

Press CANCEL to enter change and return to Main Configuration Menu—

OR—press END to return to idle screen.

•

With the handset on-hook, press TRANSFER and then dial 110.

Dial 051 to turn this feature on or 050 to turn it off.

Press TRANSFER to store your selection.

•

From the LCD:

Your keyset may be equipped with a Headset mode button. If it is so equipped

pressing this button while the button indicator is blank will cause the keyset to

enter headset mode and the button indicator to be lit solid to indicate this.

Pressing the button while the button indicator is lit solid will cause the keyset to

return to handset mode and the button indicator will go blank.

•

Press MENU button.

Scroll to SETUP and press ENTER.

Scroll to STATION ON/OFF and press ENTER—OR—you may dial 6 and

immediately enter the option.

•

Scroll to PAGE REJOIN, press ENTER to change option status.

Press CANCEL to enter change and return to the Main Configuration Menu—

OR—press END to return to idle screen.

HOT KEYPAD

On your phone system your keyset’s keypad can be made“live”or“hot”so that it is

not necessary to lift the handset or press the SPEAKER button before you begin

dialing. Calls can be made and features activated by simply dialing the C.O. line

number, trunk group access code, intercom number or feature access code.

RING PREFERENCE

This feature automatically answers ringing calls when you lift the handset or press

the SEND button.This method will always answer calls in the order they arrived at

your keyset.When you turn ring preference off, you must press the flashing button

to answer a call, allowing you to answer calls in the order you choose.

•

With the handset on-hook, press TRANSFER and then dial 110.

Dial 031 to turn the Hot Keypad on or 030 to turn it off.

Press TRANSFER to store your selection.

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•

With the handset on-hook, press TRANSFER and then dial 110.

Dial 061 to turn ring preference on or 060 to turn it off.

Press TRANSFER to store your selection.

•

Scroll to STATION ON/OFF and press ENTER—OR—you may dial 6 and imme-

diately enter the option.

Scroll to DISP SPDNAME, press ENTER to change option status.

Press CANCEL to enter change and return to Main Configuration Menu—

OR—press END to return to idle screen.

•

From the LCD:

•

Press MENU button.

Scroll to SETUP option, press ENTER.

CALLER ID REVIEW ALL

Scroll to STATION ON/OFF and press ENTER—OR—you may dial 6 and imme-

diately enter the option.

Scroll to RING PREF, press ENTER to change option status.

Press CANCEL to enter change and return to Main Configuration Menu—

OR—press END to return to idle screen.

This feature allows display keyset users to review Caller ID information for calls

sent to their stations.This list can be from ten to fifty calls in a first in,first out basis.

The list includes calls that you answered and calls that rang your station but that

you did not answer.When reviewing this list, you can press one button to dial the

person back. The system must be using LCR to dial the stored number.

•

With you handset on-hook, press TRANSFER and then dial 110.

Press 121 to turn CID REVIEW ALL on or 120 to turn it off.

Press TRANSFER to store your selection.

AUTO ANSWER CO CALLS

This option will allow CO calls that directly ring your phone to auto answer.When

a CO call arrives at your station and this option set for ON your phone will sound

two beeps, the same as when a screened transfer is completed, and you will be

connected to the CO call. In order for this option to work the station must also be

programmed for auto answer (see Set Answer Mode).

From the LCD:

•

Press MENU button.

Scroll to SETUP option, press ENTER.

•

Press MENU button.

Scroll to SETUP option, press ENTER.

Scroll to STATION ON/OFF and press ENTER—OR—you may dial 6 and imme-

diately enter the option.

Scroll to STATION ON/OFF and press ENTER—OR—you may dial 6 and imme-

diately enter the option.

Scroll to CID REVIEW ALL, press ENTER to change option status.

Press CANCEL to enter change and return to Main Configuration Menu—

OR—press END to return to idle screen.

•

Scroll to AUTO ANS CO CALL, press ENTER to change option status.

Press CANCEL to enter change and return to Main Configuration Menu—

OR—press END to return to idle screen.

SECURE OHVA

This option allows you to receive OHVA (Over Head Voice Announce) calls via the

speaker while you are on the handset.

NOTE: Outside lines must ring your station directly for the Auto Answer CO to

work. Lines ringing a station group will not cause your phone to Auto Answer the

call.

•

With your handset on hook, press TRANSFER and then dial 110.

Press 131 to turn SECURE OHVA ON or 130 to turn it OFF.

Press TRANSFER to savve your selection.

DISPLAY SPEED DIAL NAME

This option allows you to view the name associated with a speed dial number as

it is dialed.

From the LCD:

•

Press the MENU button from the idle screen.

Select SETUP.

Select STATION ON/OFF.

Scroll to SECURE OHVA and press ENTER to change status.

Press CANCEL to return to option Main Screen.

Press the END to return to idle screen.

•

With you handset on-hook, press TRANSFER and then dial 110.

Press 111 to turn DISP SPDNAME on or 110 to turn it off.

Press TRANSFER to store your selection.

From the LCD:

•

Press MENU button.

Scroll to SETUP option, press ENTER.

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DIAL BY NAME

DISPLAY FEATURES

Each station or speed dial number can have an associated directory name. A sta-

tion or speed dial number can be selected by scrolling alphabetically through a

directory name list. This on-line “phone book” allows the user to look up and dial

any station or speed dial number in seconds.

DIRECTORY INFORMATION

An 11 character directory name can be assigned to each extension number.

Display keyset users can view the name of the called or calling station before an-

swering.

•

Press MENU button

Scroll to PHONEBOOK option, press ENTER.

Scroll to SEARCH and press ENTER—OR—you may dial 1 and immediately

enter the option.

Each outside line can have an 11 character directory name. Incoming calls can be

easily identified and answered with different greetings.

•

Scroll to BY NAME, press ENTER.

Enter NAME to search for and press ENTER.

Name is displayed, press ENTER, number is displayed.

Press SEND button to automatically call by number.

Press MENU button for more options.

Press CANCEL to enter change and return to Main Configuration Menu—

OR—press END to return to idle screen.

Outside and internal calls ringing to a station group will display [CALL FOR xxx]

where xxx is the station group number.This allows you to answer calls directed to

you differently than calls directed to your group.

CALL LOG

The system can log both incoming and outgoing calls placed from or to your tele-

phone. You must have a LOG button programmed on your keyset and assigned a

review list.

You can also use the Dial by Name feature by following these steps:

•

Press the DIR button (DIRECTORY).

Select the directory you wish to use:PERS (personal speed dial numbers),SYS

(system speed dial numbers) or STN (station names).

Dial the button on the keypad that corresponds to the first letter of the name

you wish to search for.

Each IN and OUT list can be up to 50 numbers maximum. They are assigned in

blocks of 10 each.

•

Press the LOG key.

Press either the IN or OUT key.

•

Use the UP and DOWN arrows to scroll through the names.

Press the DIAL soft key to dial the number.

View the first IN/OUT telephone number. At this point you may select one of

the three options related to this number or use the UP/DOWN keys to scroll

through your list of calls.

Press the CLEAR button to erase this number from the list.

Press the NND key repeatedly to view the Name, Number, or Date associated

with this call.

NOTE: A DIR button can have an extender to take you directly to one of the above

lists (PERS, SYS, or STN).

•

CALL PROGRESS DISPLAYS

During everyday call handling, your keyset display will provide information that is

helpful and in some cases invaluable. Displays like [CALL FROM 203], [TRANSFER

TO 202], [701: RINGING], [TRANSFER FM 203], [708 busy], [Camp on to 204], [Recall

from 204], [Call for 501], [message frm 204] and [FWD ALL to 204] keep you in-

formed of what is happening and where you are. In some conditions you are

prompted to take an action and in other cases you receive directory information.

•

Press the DIAL key to call this number.

These options are the same for the incoming or outgoing call logs.

You can also review your Call Log by following the steps below:

•

From the idle screen, you can press the MENU button.

Select PHONEBOOK.

Select Outgoing, Incoming or Missed Call Logs.

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DISPLAY NUMBER DIALED

VIEWING MESSAGE INDICATIONS

Display keysets begin showing digits as they are dialed. They will stay in the dis-

play until the call duration timer comes on automatically or the TIMER button is

pressed. If the call duration timer is not used, the number dialed will be displayed

until the call is released, transferred or put on hold.

You can view all of your message indications before you return them:

•

With the handset on-hook, press the MESSAGE button with the flashing indi-

cator.

•

The first station that left a message indication will be displayed.

Press the UP and DOWN arrows to scroll through the stations that left mes-

sage indications. Use the soft keys to reply, clear or advance to the next mes-

sage.

CALL DURATION TIMER

The system can be set to automatically time outside calls. A few seconds after you

dial a telephone number, the timer appears in the display. It appears immediately

for incoming calls. The call timer continues for the duration of the call. Call dura-

tion times are displayed in minutes and seconds. If a call lasts longer than 60 min-

utes, the timer restarts.

•

Press the END button to return your keyset to the idle condition.

PERSONAL SPEED DIAL NAMES

Each personal speed dial number can have an 11 character name assigned to it.

This name is used to select the speed dial bin when you are dialing by directory.

You can press the TIMER button to manually begin timing a call. Press it again to

stop timing. If you press it while the automatic timer is on, the call duration time

is restarted.

•

Press TRANSFER and then dial 106.

Dial the speed dial bin number 00–49.

Write your message using the procedure described in Alarm Reminder.

Press the TRANSFER key to store the speed dial name.

Repeat for each speed dial bin if necessary.

AUTO TIMER

Display keyset users may have the timer automatically start when they answer

incoming calls or after a short delay on an outgoing call.

See Programming Personal Speed Dial Numbers Section.

•

With the handset on-hook, press TRANSFER and then dial 110.

Dial 011 to turn the auto timer on or 010 to turn it off.

Press TRANSFER to store your selection.

STATION NAMES

See Application Program Menus—My Phone.

From the LCD:

•

Press MENU button.

Scroll to SETUP option, press ENTER.

Scroll to STATION ON/OFF and press ENTER—OR—you may dial 6 and

immediately enter the option.

MANAGING KEY ASSIGNMENTS

You can view your key assignments and add extenders to some of your program-

mable keys for easy one touch operation of frequently used features.

•

Scroll to AUTO TIMER, press ENTER.

Press ENTER to change option status.

Press CANCEL to enter change and return to Main Configuration Menu—

OR—press END to return to idle screen.

•

While on-hook, press TRANSFER and then dial 107.

Use the VOLUME buttons to scroll through all of your programmable buttons

OR press the programmable button to which you want to add the extender.

When you reach a key listed below, dial the corresponding extender.

Press TRANSFER to store and exit programming.

•

TIMER FUNCTION

Please refer to the Enhanced Display Programming Section provided by your instal-

lation company when requested for a complete list of descriptions and extenders

for any keys you may have programmed on your keyset.

Display keyset users may use this feature as a simple stopwatch.

•

When the keyset is idle, press the TIMER button to start timing.

Press the TIMER button again to stop timing.

Read the elapsed time in the display.

NOTE: Confirm that the cursor is placed correctly before you enter the extender.

Lift the handset and replace it. The display will return to date and time.

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STATION 205: JOHN

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STATION 201: LINDA

received a call on line 702

LCR WITH CLEAR

is talking on line 701

When you are making outside call using LCR and dial an incorrect digit, you can

press the CLEAR soft key to reenter the telephone number. You do not need to

redial 9 to reaccess LCR.

Talking on line 702

702:

01:15

701:

05:25

CONF PAGE MUTE

BACKSPACE WITH LCR

Press TRANSFER

If you misdial while using LCR, you can delete digits shown in the display by press-

ing the BACKSPACE soft key as many times as necessary.

Transfer:

RETURN

TEXT MESSAGING

Dial 205

See also MESSAGE option in the Application Program Menus section.

205:busy

This feature allows two digital keyset users to respond to each other with prepro-

grammed messages. After receiving an Off Hook Voice Announcement or Station

Camp-On, you may respond with a text message while continuing to talk and lis-

ten to your outside party. The other station can view this message and take the

appropriate action or respond back with another text message.

OHVA

CAMP ON

ꢀ

OHVA to 205

OHVA from 201

TMSG

REJECT

There are 1000 messages assignable to stations in blocks of 10, stored in system

memory that can be sent to another display keyset. Only the display keysets that

are allowed in system programming (MMC 611) will receive the TEXT MESSAGE

soft key in the display and use this feature.

Wait for reply

GIVE THE CALL

TMSG:01

SEND

Familiarization with the two digit message numbers you will use the most will

make this procedure quick and easy. However if you do not know them, use the

UP/DOWN button to scroll to the desired message, then press SEND.

Dial 03 or press ꢁ twice

ASK THEM TO HOLD

TMSG:03

SEND

The basics steps in text messaging are:

ꢀ

1. Press TEXT MESSAGE soft key to begin text messaging.

2. Dial the 2 digit number for the desired message.

3. Confirm this is the intended message then press SEND.

4. Wait for a reply from the other station (steps 1, 2 & 3)

5. When any station presses EXIT the displays at both stations return to their

previous call progress condition.

ASK THEM TO HOLD

Wait for reply

TMSG

EXIT

ꢀ

702:

01:45

701:

05:55

CONF PAGE MUTE

At all times after step 1 you can talk and listen to your caller while repeating steps

The example on the following page will better demonstrate how to use Text

Messaging. In this example station 201 is making an off hook voice announce-

ment to station 205 who after hearing the announcement will respond with a text

message.

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STORING A CALLER ID NUMBER

CALLER ID

At any time during an incoming call that provides CID information, you may save

the CID number as a speed dial number in your personal speed dial list.To store a

Caller ID number in a personal speed dial bin:

SELECTING YOUR CALLER ID DISPLAY

You can decide if you want to see the Caller ID name or Caller ID number in the

display.Regardless of which one is selected, you can press the NND button to view

the other pieces of Caller ID information. To select the type of Caller ID informa-

tion you wish to view first.

•

Press the STORE button. The system displays the speed dial bin in which the

number was stored—OR—press the CID button and then press the SCROLL

button.

•

Press the STORE soft key.

The system displays the speed dial bin in which the number was stored.

•

With the handset on-hook, press TRANSFER and then dial 119.

Dial 0 for CID options, 1 for ANI options, or 2 for CLI options.

Dial 0 if you do not wish to view CID information, 1 to view the NUMBER first

or 2 to view the NAME first.

NOTE: Your telephone system must have LCR correctly programmed to redial the

saved number. If LCR is not being used on your system, you will not be allowed to

STORE CID numbers.

•

Press TRANSFER to exit and store your selection.

INQUIRE CALLER ID PARK/HOLD INFO

VIEWING THE NEXT CALLER ID CALL

If you are informed that an incoming call is on hold or has been parked for you,

you may view the Caller ID information before you retrieve the call.This may influ-

ence how you choose to handle the call.

In the event that you have a call waiting or a camped-on call at your keyset, you

can press the NEXT button to display the Caller ID information associated with

the call in queue at you keyset. Either the CID name or CID number will show in

the display depending on you Name/Number selection.

From an idle keyset:

•

Press the INQUIRE button—OR—press the CID button and then the

INQUIRE soft key.

Dial the trunk number.

You may now answer the call by pressing the ANS button—OR—you may

use NND to view more information about this call—OR—you can return to

the idle condition by pressing IGNORE.

To view Caller ID information for calls that have been camped-on to your keyset,

press the NEXT button.

•

SAVING THE CALLER ID NUMBER

At any time during an incoming call that provides CID information, you may press

the SAVE button to save the CID number. The system must be using LCR to dial

the saved number.

If you are on a call:

•

Press the INQUIRE button.Your existing call will go on hold—OR—press the

CID button and then the INQUIRE soft key to place the first call on hold.

Dial the trunk number.

You may now answer the call by pressing the ANS button—OR—you may

use NND to view more information about this call—OR—you can return to

the idle condition by pressing IGNORE.

REDIALING A SAVED CALLER ID NUMBER

To redial a number that has been saved, press the SNR button or dial 17.

•

NOTES:

1. Your telephone system must be LCR correctly programmed to redial the

saved number.

2. If the Hot Keypad feature has been turned off, you must first lift the handset

or press the SPEAKER button before you begin.

NOTES:

1. If you are on an intercom call or you have Automatic Hold turned off, you

must finish the existing call or place it on hold before inquiring.

2. If you inquire about an outgoing call, you will receive a [call no longer avail-

able] display.

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REVIEWING PAST CALLER ID CALLS

APPLICATION PROGRAM MENUS

This feature allows you to review CID information for calls sent to your keyset.This

list can contain 10–50 calls in a last-in,first-out basis.The list includes calls that you

answered and calls that rang your keyset but that you did not answer. When

reviewing this list, you can press one button to dial the person back. The system

must be using LCR to dial the stored number.To access the CID information stored

in your REVIEW list:

Much of the call processing of the ITP 5112L can be accomplished by using the

various feature/function screens on the LCD. Below are instructions for additional

call processing and special applications that can be accomplished via the LCD

programming. These screens, features and functions can be accessed by pressing

the MENU button. Follow the below user information to utilize these features and

functions.

•

Press the REVIEW button—OR—press the CID button and then press the

REVIEW soft key.

After pressing the MENU button,

use the direction button to high-

light desired menu icon. For multi-

ple screen options, the UP/DOWN

arrows at the top left and right

sides of the LCD may be used to

scroll on a per page basis. Press

ENTER to access that menu.To nav-

igate within the menu, you may

scroll to the desired option/func-

tion, dial the associated option

•

If you have entries in your review list, the most recent call will be shown first.

You can now CLEAR this entry—OR—use NND to view more information

about this call, OR

Press DIAL to call this person back—OR—press SCROLL and then press

STORE to save this number in a personal speed dial bin.

NOTES:

1. Each keyset defaults with ten review bins. Please see your system administra-

tor to determine the number of bins assigned to your keyset.

2. Your system must have LCR correctly programmed to allow you to DIAL num-

bers from the review list or to STORE entries from the review list.

function number or press the asso-

ciated select button on either side of

the display.

Application Program Main Menu Screen

Press END button to exit programming.

PHONEBOOK

This menu allows you to maintain a contact list of addresses, phone numbers,

names, speed numbers and call logs. Refer to Speed Dialing and Programming

Section.

E-DIARY

1. WAKE UP CALL: Set Wake Up call for desired duration (Everyday, Monday-

Saturday, Monday-Friday). Using the direction button scroll UP/DOWN to the

desired option and LEFT/RIGHT to scroll to desired option setting.

•

Enter TIME via dial pad in 24-hour format.

Set RING TONE via direction button (LEFT/RIGHT) Each tone is heard.

Set REPEAT DURATION via direction button.

Press ENTER when finished.

2. ALARM: See Alarm Reminder Programming Section.

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3. DAILY PLANNER: See Alarm Reminder Programming Section.

b. RETRIEVE MESSAGE: Select this option to RETRIEVE a saved message

fro the Message Box. When selected a list of saved messages will be

shown. You can select one of these messages and open it or you can

press the MENU buttons for deleting, editing or sending.

4. MEMO PAD: Self memo feature. Allows you to set text message notes. Up to

5 memos may be stored.

•

Add NEW MEMO: Type in memo on keypad. Press MENU button to

change fonts or add characters. To save press ENTER.

When you select an existing MEMO, press MENU to edit it or delete it.

2. RECEIVE BOX: When this item is selected, all incoming text messages will be

shown. If you select a received message, then press MENU, you can REPLY,

RESEND or DELETE the message.

5. CALCULATOR

3. SENT BOX: This shows a list of sent messages. You can press MENU and

RESEND and DELETE messages.

•

Enter FIRST NUMBER, press NAVIGATION KEY associated with the prop-

er operation.

Enter SECOND NUMBER and press ENTER to display answer.

4. MESSAGE BOX: This item allows you to save up to 10 messages on your

phone. You can send any of these messages at any time. Select “1) Edit

Message” to CREATE a new message. Select “2) Message List” to VIEW and

EDITall saved messages. Press MENU to ADD, EDIT ot DELETE messages.

6. WORLD TIME: Displays times throughout the world.

•

Use direction button, LEFT/RIGHT to view desired time zone.

Press MENU to set your current time zone.

SOUND/SCREEN

This option allows the user to set ring tones, volume, and screen settings. Use the

7. D-DAY PLUS: Scheduling feature that allows the user to view the time left

until an event, or time since event occurred. Use to monitor deadlines, sched-

ules, etc.

directional ARROW KEYS to browse and ENTER to save.

1. Ring Tone Select: Select from 3 categories of ring tones from your phone.

2. Keytone Select: Selects the tone heard when pressing any button on your

phone.

8. UNIT CONVERT: Weights and Measures conversion application. Allows you

to convert units of weights and measures into other units.

3. Volume: Sets various volume levels on your phone.

4. Select Background: Select the background for your idle screen.

5. Menu Style: Select from 2 menu formats.

•

Choose desired function (LENGTH, WEIGHT, AREA, VOLUME,

TEMPERATURE), press ENTER.

•

Scroll LEFT/RIGHT to select base unit.

6. Background Style: Select from 2 color schemes for your phone menus.

7. Select Brightness: Select screen brightness level.

8. Screen Saver: Determines what time/interval the screen saver or power save

wil kick in.

Scroll DOWN and ENTER VALUE to be converted.

Scroll DOWN, select CONVERSION UNIT.

Press ENTER to display answer.

MESSAGE

CALL FORWARD

This menu allows the user to send and receive text messages to/from other ITP-

5112L phones and Softphones. The user can also store up to 10 messages on the

phone.

See Transferring Calls Section, Forwarding Calls.

SETUP

1. SEND MESSAGE

1. ANSWERING MODE: See Customizing Your Keyset Section, Station Answering

Mode Programming.

a. SEND MESSAGE: Select this option to enter and send a new text mes-

sage. In the“Recv#”field enter the EXTENSION of the RECIPIENT phone.

In the MSG box enter your MESSAGE and press ENTER to send.

2. ABSENT MESSAGE: See Paging and Messaging Section.

3. INTERNAL CALL: Select incoming information display from internal caller.

(Number or Name)

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4. AOM PAGE SETUP

7. OUT CODE SETUP

5. DIAL MODE: Select dial type options.(enblock-requires SEND button to com-

8. NETWORK INFO: Provides all IP network related information.

plete the call, or overlap - direct out dial)

•

Scroll to or dial 9, press ENTER.

Scroll LEFT/RIGHT to select desired display option.

Press ENTER, display confirms save.

MY PHONE

Used to personalize your keyset.

1. MY NAME: Enters the user’s name on the phone.The name registered here is

displayed on the LCD screen od the opponent’s phone when making an inter-

nal call.

6. STATION ON/OFF: Turn various features/functions on/off in the keyset.

These features are:

2. LANGUAGE: Sets a language between Korean and English

AUTO HOLD: When on an outside call, pressing a line button, route button or

flashing CALL button will automatically put your call on hold and connect

you to the next call.

3. CHANGE PASSWORD: Changes the four-digit password that can lock the

phone from use.

AUTO TIMER: Timer in LCD that monitors call duration.

HEADSET USE: Switches between headset and handset use.

HOT KEYPAD: Allows for dialing without lifting handset first.

4. LOCKED: Sets the lock status of the phone. This will restrict access to the

phone.

•

UNLOCKED: Full Access.

LOCKED OUT: Restricts outgoing calls.

LOCK ALL: Restricts complete access to phone.

PAGE REJOIN: Allows remaining portion of internal page to be played

through keyset speaker, after handset is replaced.

RING PREF: Allows for automatically answering of calls when handset is lift-

ed. (Does not require button press)

5. PRIVATE LIFE PROTECTION: Retricts access to the MENU button using a

AME PASSWORD: Allows password protection of AME feature on set. This

password.

prevents unauthorized listening to messages being left.

6. PHONE VERSION: Displays the software version of the telephone.

AUTO CAMPON: Allows intercom calls to be automatically camped on to,

when a busy station is called.

7. RESET TO DEFAULT: Removes the data (phone number, messages) set by the

user and defaults the phone.

DIS SPDNAME: Allows the speed dial associated name to be displayed while

number is being dialed.

SECURE OHVA: Allows OHVA calls to be received by station in conversation

on handset.

CALL COST DISP: Display in LCD that monitors call cost, for duration of call.

CID REVIEW ALL: Allows user to review Caller ID information for calls sent to

the station.The list is programming dependent and operates on a first in first

out basis. Calls to displayed numbers can be returned with a single button

press, provided LCR is being used.

STOP CID DISPLAY: Discontinues CID information after call is answered.

AUTO ANS CO CALL: Allows CO calls to be auto answered on incoming calls.

•

Scroll to or dial 0, press ENTER.

Scroll to desired feature, press ENTER to change option status.

Press CANCEL to enter change and return to main Configuration menu.

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ACCESSING YOUR MAILBOX

[Also known as Subscriber Services Menu]

Samsung Voicemail

This section describes how to setup and use the various features available to a

Subscriber. A Subscriber is a person that has been authorized access to the vari-

ous features and services available in the Samsung Voicemail. Please review this

section carefully before you use your Authorized Features and Services, known as

Subscriber Services.

Inside Callers [Subscriber logging in from their Desk]

•

Dial the voicemail access number or press the key assigned to ring

voicemail [VMMSG].

•

Enter your personal password when prompted (the default password is

0000).

Voicemail is one of the Subscriber Services available. Your voicemail box has the

capability of storing private messages, and offers a number of options for sending

or redirecting messages as well as provides several ways to notify you of new mes-

sages.

Outside Callers [Subscribers calling from Cell Phones or outside of the

office environment]

•

Dial the phone number that will be answered by the voicemail. The main

greeting will answer.

At the main greeting dial [#] plus your Subscriber (or mailbox) number

(Subscriber and Mailbox numbers will usually match your extension number).

Enter your personal password when prompted (the default password is

0000).

Another very common Subscriber Service is Access Manager.This allows you con-

trol over when and where you receive your calls as well as what to speak to your

callers in the event you are unable to speak to them directly. The ‘events’ are

referred to as “Call Conditions”. No-Answer, Busy, and Blocked are the most com-

monly used Call Conditions.

Access your Subscriber Services (or Mailbox) from a Station

other than your Own (or checking a mailbox associated with a

different station)

This guide can be used by Subscribers from within the office or from telephones

outside the office. The basic operation is the same, but the access method will be

different. See the Subscriber Services Menu Diagram for more details.

•

Press the [VMMSG] key or dial the voicemail group number. You will be

prompted to enter a password.

Press [,]. This will take you to the Main Auto Attendant Menu.

Press [#] plus the Subscriber number of your choice.You will be prompted to

enter you password.

Note that some features and prompts detailed here may not be available to all

Subscribers. See your System Administrator if you have questions about feature

availability.

•

At this point the inside and outside callers follow the same instructions. You will

hear a message stating the number of messages left in your mailbox.You will then

hear the Subscriber Services Menu with the following options:

Listen to New Messages - See Listening to your Message.

Record and Send Message - See Sending Messages.

Review Saved Messages - See Listening to your Message.

Access Manager - See Access Manager.

Personal Greetings - See Personal Greetings.

Mailbox Administration - See Mailbox Administration.

Personal Services - See Personal Services.

Return to Main Menu.

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Subscriber Services Menu

SVMi-8 Subscriber Services Menu

Calais Executary Services Menu

Group New

Messages

Group Saved

Messages

Listen to New Review Saved

Record & Send

Messages

Access

Manager

Personal

Greetings

Mailbox

Administration

Private Access

Numbers

Personal

Services

Pause, Resume

Executary

Play Menu

Options

Exit

Executary

Messages

Assign and/or Edit

Change

For a Directory

of PANs

Review

Group Messages Menu

Listen Menu

Record Menu

Follow Me

Primary Greeting

Message Alert

Workload

Group

Urgent Messages

Play

For a Directory

Assign and/or Edit

Busy Greeting

Change

Pager Notification

Edit Stored

Telephone Numbers

"Enter the PAN ID Number"

Caller Access

Block All Calls

Call forwarding

Call Screening

Find Me

Message

of Subscribers

Play Previous

Message

To Create a

Reminder

Group

Callback Requests

Assign and/or Edit

Blocking Greeting

Review Deleted

Messages

Review

PAN Message

Change

Password

Weekly Schedule

Save

Group

Reminders

Assign and/or Edit

Night Greeting

Review Undelivered

Messages

Record

PAN Message

Place a

Record

Name

"Enter the Recipient's Number"

Message

Direct Call

Discard

Message

Review

Recording

Group

Private Messages

Assign and/or Edit

Screened Greeting

Auto Play

New Messages

Delete

PAN message

Programmed

Services

Select

Language

Name

Enter Directory

Reply to Sender

Stop, Append to

Recording

Group

Fax Only Messages

Edit Only

Personal Greetings

Auto Play Message

Information

Change

Access Privilege

Extended

Prompting

Personal

Administration

Place

Discard Recording

and Rerecord

Call to Sender

Group

Voice Only Messages

Auto Set

Night Intercept

Edit Only

Mailbox Greeting

Pause, Resume

Menu Prompting

Place a Direct

Call to PAN

Pause, Resume

Menu Prompting

Pause, Resume

Menu Prompting

Deliver Copy

of Fax Message

Set

Delivery Options

Group

Email Only Messages

Pause, Resume

Menu Prompting

Pause, Resume

Menu Prompting

Change PAN

Message Duration

Play

Forward a

Copy of Message

Broadcast Message

Menu Options

Specify

Future Delivery

Pause, Resume

Menu Prompting

Play

Menu Options

Play

Menu Options

PAN Telephone

Numbers

Record

Cancel, Return

Rewind

5 Seconds

Access Coverage

a Reminder

ervices

SEND Message,

Then Copy

Change

Playback Volume

Group

A Specific Sender

Play

Menu Options

Cancel, Return

to Executary

Cancel, Return

Play

o S cr r Services

Access Statistics

Menu Options

to Subscriber Services

Rewind

5 Seconds

Pause, Resume

Message Playback

Play

Cancel, Return

Clear

PAN ID Record

Cancel, Return

Execscutary

Sub riber Services

Message Inventory

ryr Services

Change

Playback Volume

Fast Forward

5 Seconds

Play

Save, Goto

Next PAN ID

Menu Options

Pause, Resume

Record/Playback

Change

Playback Speed

Cancel, Return

Play

Menu Options

Fast Forward

5 Seconds

to Subscriber Services

to Executary

Skip to

Next Message

Access

Statistics

Change

Playback Speed

Scan Messages

Cancel, Return

to Executary

SEND Message,

Then Exit Record

Play

Menu Options

Play

Menu Options

Play Message

Information

crtaib

r Services

Execscutary

Sub riber Services

NOTE: All options shown MAY NOT be authorized. If an option is not available

please speak to your system administrator.

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PLAY MENU OPTIONS

GETTING STARTED

EXIT TO AUTO ATTENDANT

PERSONAL SERVICES

Using your new Samsung Voicemail Subscriber Services is as simple as following

a few simple spoken instructions. First time users should read this section as a

tutorial.You should start with the following steps:

•

Access your Subscriber Services Menu - You already know how to do this.

1 or 3

From the Subscriber Services Menu:

LISTENING TO OLD OR NEW MESSAGES

•

Record a Primary/No-Answer Personal Greeting. Dial [5][1].

Record a Mailbox Greeting. Dial [5][7].

Change your access code (Password). Dial [#][7][1].

Record your name. Dial [#][7][2].

Play / replay the message you just heard.

Play the previous message.

Enter your directory name. Dial [#][7][3].

Save the message you just heard and listen to the next message.

Delete the message you just heard and listen to the next message.

Reply to the message.

After you have completed the steps above your Subscriber Services are set up and

ready to use.

This will allow you to leave a message in the mailbox of the sender (if the

sender has a mailbox on this system).

LISTEN TO YOUR MESSAGES

Return the call directly to the telephone number that left the message.

If there are new messages in your mailbox your [VMMSG] key will be lit. Call the

Samsung Voicemail by pressing this key, and when prompted enter your pass-

word.You will then be at the Subscriber Services Menu. Select [1] to listen to new

messages or [3] to listen to saved messages.

This will work for internal and external callers, but Caller ID service is need-

ed to use this feature on an outside call.

Deliver a fax copy.

This will allow you to receive attached faxmail document(s). Faxmail docu-

ments can be delivered to any fax machine of your choice as long as out

calling is authorized. You can also have faxmail messages automatically

delivered to the fax machine of your choice.

Note:After you enter your password, if“Autoplay of New Messages”is enabled and

you have new messages the SVMi E-Series will begin to play them automatically.

A subscriber can control this feature. From the Subscriber Services Menu [6] [5]

toggles “Autoplay of New Messages” ON/OFF.

Forward the message and saves a copy.

SUBSCRIBER SERVICES MENU

The subscriber can be selected by dialing their mailbox number (nnn),

using the directory service (#) or you may also add comments and leave it

as a memo to yourself (##).

The following is a list of all the options available in the Subscriber Main Menu.

LISTENING TO NEW MESSAGES

GROUP NEW MESSAGES

RECORD AND SEND A MESSAGE

LISTENING TO OLD MESSAGES

GROUP OLD MESSAGES

ACCESS MANAGER

The Send and Copy Service (option 6) allows a user to send copies of a mes-

sage to multiple recipients easily. A different introduction message may be

left for each recipient.

Rewind the message 5 seconds.

Change playback volume of the recording.

There are two levels of volume during playback. Dialing this code will tog-

gle between the two levels.

PERSONAL GREETINGS

Pause or resume during message playback.

Fast forward the message 5 seconds.

MAILBOX ADMINISTRATION

PAUSE / RESUME

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Change playback speed of the recording.

b) Record your message at the tone. After recording the message, you will hear

the Send Menu with the following functions:

There are two levels of speed during playback. Dialing this code will toggle

between the two speeds.

Review

Continue Recording

Discard and Re-Record

Set Message Attributes (Delivery Options)

Schedule Future Delivery

Play options.

Pressing this key will play all the menu options available to you from this

point.

Hear the time and date, and sender's information of the message you just

heard. Sender information is not available on outside calls.

Save and Send then Send a Copy to Someone Else

Save and Send the Recording

Move to the next message. This does not Save or Discard the current mes-

sage - it is retained as new.

Setting Message Attributes

Scan. Plays first 7 seconds of a message then skips to next message. This is

similar to the scan button on a radio. It will allow you to find a specific mes-

sage quickly. To stop scanning press [1].

If after recording a message you select [4] you can set up any combination of the

following delivery options:

Urgent Delivery

Return Receipt Requested

Request a Call Back

Private Delivery

Reply Required

Exit

Cancel and return to previous menu.

11 or 33

GROUP NEW OR OLD MESSAGES

Scheduling Future Delivery

Messages can be grouped as either Reminders, press [3] or Messages from a spe-

cific sender, press [9].

If after recording a message you select [5] to schedule future delivery, you will be

able to set message attributes and set this message as:

Additionally you can press [#] and hear a summary of your mailbox contents:

Immediate Delivery

Next Few Hours

End of Current Business Day (based on your Availability Schedule)

Beginning of Next Business Day (based on your Availability Schedule)

A Coming Day of the Week

Specific Day / Time

Exit

a) Number of messages

b) Number of reminders

c) Number of urgent messages

d) Number of messages needing a callback

e) Number of private messages

f) Number of fax messages

RECORD AND SEND A MESSAGE

ACCESS MANAGER

This option is used to send a message to another subscriber.The steps are simple:

The Access Manager allows the subscriber to set a number of options for when,

where and how, and/or if the Samsung Voicemail contacts you when a caller dials

your extension number. All of the options are toggled on/off based on their cur-

rent status when you access them.

a) Enter the recipient’s mailbox number, or if this is not known enter [#] to use

the system directory.

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Note: ALL Access Manager options MUST be individually allowed by the System

Administrator for each Subscriber. They are:

then play your primary, No Answer greeting during the day (when you are

available) and will NOT ring your extension but simply play your Night greet-

ing during the night (when you are not available).

Follow Me

Note: This does NOT use the Day and Night schedules of the phone system. It

Allows the subscriber to enter an alternate location and set how long the new

destination (Designated Location) will be active. This number may be an

internal or external number. This is useful if you are frequently traveling or

changing the number where you can be reached.

is solely controlled by the Subscriber’s Availability Schedule.

Pause / Resume

Exit from Access Manager

Play All Options

When Follow Me is activated, the transfer will be supervised and confirmed.

This means that if the call is not answered or if rejected by the Subscriber at

the designated location it will be recalled to the Subscriber’s mailbox.

Play Access Coverage

This feature is useful for finding out how you current access settings are set.

It will also tell you what greetings will play under each of the call conditions

you have setup.

Call Blocking

When this feature is active, callers will not be transferred to your extension,

they will hear your 'blocked' greeting (if recorded) and will go directly to your

mailbox if they do not select any or are not offered any other options.

Call Forwarding

Unlike Follow Me where the subscriber wants to take their calls at an alter-

nate location this feature allows the subscriber to pass control of his calls to

another Subscriber. The “Forwarded To” Subscriber will now be in control of

the caller and the caller will NOT return to originating Subscriber’s Mailbox. If

the “Forwarded To” Subscriber does not answer the caller it will now follow

what ever the “Forwarded To” Subscriber has set up for their call conditions.

The Caller will hear“Forwarding to”“{Subscriber Name}”before actually being

forwarded.

PERSONAL GREETINGS

The options available in this menu will be determined by your System

Administrator, and not all of them may be available to you. In the simplest sys-

tems, only a mailbox greeting will be available, additional greetings may be acces-

sible in more complex systems.

Your Personal Greeting will be played every time someone dials your extension

and you do not answer.

Call Screening

You may record up to 9 Personal Greetings, and you may assign any one of them

to be active. There are several different 'Call Coverage' conditions to which you

may assign any of your 9 greetings.The Call Coverage Conditions are: No-Answer,

Busy, and Do Not Disturb (or Forwarded All). This will allow different greetings to

play depending on the type of call forward that you have set, or the condition of

your telephone.

If this is turned on, the caller will be asked their name and the Samsung

Voicemail will play this name to you before the transfer, giving you an option

to accept or reject the call.

Find Me

Find Me, when enabled, will attempt to locate the subscriber by calling a list

of preprogrammed phone numbers. The stored phone numbers are entered

in 'Personal Services' [#][2] (if allowed by the Administrator). The stored tele-

phone number list can contain up to 9 preprogrammed telephone numbers.

The Find Me feature only use the first five.

The Call Coverage conditions that you can assign specific greetings to are select-

ed by the following digits:

Primary/No Answer Greeting

Used when in your office, away from your desk or during the time period you

are scheduled available. If this is the only Personal Greeting you record, it will

play for all call coverage conditions.

Night Intercept

This feature is dependent on your weekly availability schedule, which is

entered in 'Personal Services' [#][3] (if allowed by the Administrator). When

Night Intercept is active the Samsung Voicemail will first ring your extension

This option is available only if the Administrator has assigned you the 'Basic

Greeting' feature.

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Edit Personal Greetings

Example:“Hi this is John Smith.I'm sorry I am not available to answer your call.

If someone else can help you, please enter the extension number now. Or, to

leave me a message, press 1.”

You may also edit/record each one of the greetings (1-9) at any time.

Select a greeting number to edit and follow the instructions to record your

greeting. When you are done recording your greeting, you will be able to lis-

ten to the greeting you recorded, save the greeting you recorded and return

to the previous menu, record the greeting again, or exit without saving the

greeting.

Busy Greeting

Played to a caller when you are already talking to someone on your extension

or the telephone at your Designated Location.

This option is available only if the Administrator has assigned you the 'Busy

Greeting' feature.

Note: If you record only the greeting assigned to the No-Answer Call

Coverage Condition,then that greeting will play to callers for all Call Coverage

Conditions (No-Answer, Busy, Blocked, Night, and Rejected Caller). In this case,

the salutation part of the greeting should be very general.

Example:“Hi, this is John Smith. I'm on another line right now. If someone else

can help you, please enter the extension number now. Or, to leave a message,

press 1.”

Edit Mailbox Greeting

Call Blocking Greeting

Used whenever a caller reaches your mailbox or if you have not recorded any

of the Call Coverage greetings.The way a caller is transferred to your mailbox

greeting directly, is by another subscriber transferring the caller to your mail-

box using the VT (Voicemail Transfer) key.

Used while Call Blocking is enabled in your Access Manager or if your phone

is forwarded ALL or DND.

This option is available only if the Administrator has assigned you the 'Call

Blocking' feature.

This option is available only if the Administrator has assigned you the

'Mailbox Greeting Option' feature.

Example:“Hi, this is John Smith. Sorry I missed your call, but I'm going to be

out of the office for the next few hours. If someone else can help you, please

enter the extension number now. Or, to leave me a message, press 1.”

Example:“Hi, this is John Smith. Please leave me a message, I will call you as

soon as I can.”

Night Greeting

Note: This greeting will only play if none of the 5 personal greetings has

played to the caller. A common usage for this Greeting is when another

Subscriber is talking with a caller and uses the VT key on their phone to trans-

fer the caller directly to your Mailbox.

Used during the time period you are scheduled UNAVAILABLE, usually after

business hours during the evening and at night.

This option is available only if the Administrator has assigned you the

'Scheduling' feature.

Example:“Hi, this is John Smith. I've left the office for the evening. If you would

like to try someone else, please enter the extension number now. Or, to leave

me a message, press 1.”

MAILBOX ADMINISTRATION

Call Screening Greeting

Used while Call Screening is enabled, and you REJECT a caller after listening

to the caller's record name.

The Mailbox Administration menu is used to turn on and off your pager notifica-

tion, message alert options and other message control features.

This option is available only if the Administrator has assigned you the 'Call

Screening' feature.

Message Alert

When this function is activated, the Samsung Voicemail will call any outside

or inside telephone number, after each message is left in your voice mailbox.

Example:“Hi, this is John Smith. I'm sorry, but I am not available to speak with

you at this time. If someone else can help you, please enter the extension

number now. Or, to leave me a message, press 1.”

To hear your message at the remote location when the Samsung Voicemail

calls you, after you pick up the telephone and answer you will be instructed

that there is a message and to enter your password. Simply enter your pass-

word and you will now be logged in.

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Setting Up Message Alert:

This useful feature will allow you to cancel any messages that have NOT yet

been picked up by the recipient.

■

From the Subscriber Services Menu press [6] for Mailbox Administration.

Press [1] for Message Alert.

Auto Play New Messages

There are 4 options available to you:

If this option is enabled, after you enter your password correctly any new

messages will immediately begin to play.To enable (or if already enabled tog-

gle and disable) this feature:

Press [1] to toggle message alert on and off.

Press [2] to set the schedule when you would like to be notified.

Press [3] to be notified on urgent messages only.

Press [4] to set the destination phone number.

■

From the Subscriber Services Menu press [6] for Mailbox Administration.

Press [5] to Set Auto Play of New Messages.

Pager Notification

Auto Play Message Information

When this function is activated, the Samsung Voicemail will call your beeper

service and notify you after each message is left in your voice mailbox.

If this option is enabled, the date, time and sender’s name will be played auto-

matically before each message. If this is disabled, the information must be

requested manually by pressing ‘00’. To enable (or if already enabled toggle

and disable) this feature:

■

From the Subscriber Services Menu press [6] for Mailbox Administration.

Press [2] for pager notification.

■

From the Subscriber Services Menu press [6] for Mailbox Administration.

There are 4 options available to you:

Press [6] to Set Auto Play of Message Information.

Press [1] to toggle pager notification on and off.

Press [2] to set the schedule when you would like to be paged.

Press [3] to be notified on urgent messages only.

Press [4] to set the pager phone number.

MESSAGE BROADCAST

Undelete

When this function is activated, the Samsung Voicemail will allow you to

undelete any messages that you have recently deleted (up to the pro-

grammed Daily Maintenance Time, which is set to 3 a.m. by Default the fol-

lowing morning).

This option will only be available if it has been allowed by the System

Administrator.

Broadcast to All Mailboxes

■

From the Subscriber Services Menu press [6] for Mailbox Administration.

If you have been designated as a Subscriber Administrator, you may send a

message to ALL mailboxes in the system.

Press [3] for Deleted Messages.

Deleted voicemail messages are temporarily stored in memory until 3 a.m.

the following day. Select this option to recover ("undelete") previously delet-

ed messages, during this period of time.

■

From the Subscriber Services Menu press [6] for Mailbox Administration.

Press [9] for Broadcast Messages.

This option will only be available if your mailbox has been assigned

Subscriber Administration privileges.

Undelivered Retrieval

When this function is activated,the Samsung Voicemail will allow you to recall

any messages you have sent that have NOT yet been picked up by the recip-

ient.

■

From the Subscriber Services Menu press [6] for Mailbox Administration.

Press [4] for Undelivered Messages.

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PERSONAL ADMINISTRATION SETTINGS

This menu allows you to make changes to basic setup settings, that are rarely

changed. Use these when you initially set up your personal Subscriber settings.

You probably will not need to change them after that.

PERSONAL SERVICES

The Personal Administration Menu is used to set your password and record your

name. Many of these features must be allowed by the System Administrator.

Setting your Password

■

From the Subscriber Services Menu press [#][7][1].

Workload Management

The current password will be played and you will have the chance to

change it.

Allows you to access to all reminders, both Active and Pending. If authorized

you can group your reminders as Commitments, Follow-Ups or Tasks for bet-

ter organization. The system will flag each reminder as Active or Pending

(pending means scheduled for future delivery).

Recording your Name

Use this option to record your name.Your recorded name is played in several

different situations. It is important to record your name for proper operation

of the Samsung Voicemail system.

Stored Numbers

Allows you to enter up to 9 stored phone numbers. The first five of these are

used in the 'Find Me' feature, but any of them (1-9) can be easily dialed using

only one digit followed by the pound key, to be used by many other features

from within your subscriber space. (ie: “Follow Me, “Message Alert”, “Pager

Alert”, and “Direct Call”).

■

From the Subscriber Services Menu press [#][7][2].

The current name will be played and you will have the chance to change

it.

Note: It is possible that if you do not record your name and/or enter your

Directory Name (described below), you will not be included in the Dial by

Name Directory.

Schedule Availability

Allows you to enter a weekly availability schedule for use with Night Personal

Greeting and the Auto Night Intercept feature. Follow the spoken directions

to enter the days of the week and times you are generally available to talk to

your callers. All other times you will be considered unavailable.

Entering your Directory Name

Use this option to enter your Directory Name.Your Directory Name is used by

callers to find you if they do not know your extension number.

■

From the Subscriber Services Menu press [#][7][3].

Place a Direct Call

The current Directory Name will be played as a string of digits that are

equal to your name spelled out on your telephone keypad. Follow the

instructions to enter a new name.You will be prompted to enter your last

name and then your first name.

Allows you to place a direct call out of the Samsung Voicemail from any-

where. You may either dial the number or dial a single digit 1-5 that corre-

sponds to a stored number (See Personal Services, 2 - Stored Numbers). This

feature must be authorized by the System Administrator and can be limited

or opened to internal, local, and long distance calls.

This must be done in order for the directory feature to work correctly.

Note: It is possible that if you do not record your name (described above)

and/or enter your Directory Name, you will not be included in the Dial by

Name Directory.

Personal Administration

This area is used during the initial set up of your Subscriber Settings (see next

section).

Extended Prompting

Use this option to drastically reduce the number of prompts played in the

subscriber interface (mailbox prompts). Change this setting only if you are

very familiar with the user operation of the Samsung Voicemail.

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Note: Remember if you know what digits to press, you can enter them at any

time you do not have to wait to be prompted. This feature can be toggled

on/off at anytime. Also if it is off you will be prompted within each subscriber

menu to press zero for more options. This enables you to still be able to find

out what to do if you were to get lost and extended prompting was disabled.

AME Password

If your keyset has AME PASSWORD (MMC 110) set to YES, you must enter your

station password to listen to messages being left. This will prevent unauthorized

people from listening to messages being left for you.

If the password option is turned on, while a message is being left, press the flash-

ing AME indicator and enter your station password (not your Samsung Voicemail

password).You will then hear the message being left.

KEYSET USER FEATURES

The following options are available if you have a display keyset.They require setup

by the System Administrator.

Call Record

Message Waiting Lights

If you have a call record button assigned to your phone, you may press it at any

time, to record the conversation in progress. If you have a display keyset, you will

also have the soft key options to pause and time the message.

When new messages are left in your mailbox, the voicemail message light on your

keyset will flash. Press this flashing key [VMMSG] and follow the prompts to

retrieve messages.This key may be pressed at any time to log into your Subscriber

Main Menu.

Answer Machine Emulation

If you have an Answer Machine Emulation key programmed on your keyset, you

can use it to monitor calls going to your voicemail, and optionally answer them.

The operation of this feature is similar to screening a call on a home answering

machine.

Your keyset must be set to forward on no answer to voicemail. After ringing your

station the caller will be connected to your voicemail and hear your personal

greeting before leaving a message. During this time you will be monitoring the

connection between the caller and your voicemail box. At this time you will only

be monitoring the call, you can not talk to the other party until you answer. You

may pick up the call at any time or ignore it.

To activate this feature press the AME button. The associated indicator will be lit

steady. Press again to turn off. If this key is pressed while a station is ringing (dur-

ing forward no answer), the feature will be turned on for the current call only.

While the caller is leaving a message or ringing you may:

■

Press [#] to immediately put the caller in your voice mailbox and monitor it.

Press [,] to immediately disconnect your station. The caller continues to

leave a message normally.

■

Pick up the handset and monitor privately.

Press ANS / RLS to answer the call (using the handset or speaker).

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SHORTCUTS

PERSONAL SPEED DIAL NUMBERS

Calling

CODE

NAME

TELEPHONE NUMBER

Calling a station that is busy or does not answer you can press [#] to immediately

send the call to the called parties mailbox.

_________________________

Call Divert to Voicemail

While receiving an incoming (ringing) call, dial [,] to immediately send the caller

to your personal voicemail box. This will override the call forward no answer set-

ting.

Direct Messaging

[#] + DSS To make it easy to leave messages for others in your office without hav-

ing to dial their extension number first, keyset users may simply dial [#] plus a

mailbox (extension) number and leave a message directly.If you dial a busy exten-

sion press [#] to connect directly with the mailbox.

Self Memo (Reminder)

Pressing [##] will leave a message in your own mailbox. This is useful to remind

yourself of things to do now or in the future. Messages can be sent with future

delivery so you can have the system call you when items become due.

INTERACTIVE DISPLAYS

Display keyset users have the added advantage of using the soft keys and displays

to play, save, delete, reply, call, forward, rewind, pause, fast forward, change the vol-

ume, get message information, or help.

Viewing Mailbox Contents

If you have new messages, in addition to the Terminal Status Indicator (TSI) you

will be able to use the keyset displays and soft keys to communicate with the

SVMi E-Series.

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PERSONAL SPEED DIAL NUMBERS

N O T E S

CODE

NAME

TELEPHONE NUMBER

_________________________

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N O T E S

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ITP-5121D

ITP-5121D User Guide

For OfficeServ™ 100, OfficeServ™ 500,

OfficeServ™ 7000 Series

04/2007

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TABLE OF CONTENTS

ABOUT THIS BOOK ....................................................................................1

THINGS YOU SHOULD KNOW ^{................................................2–7}

ASSEMBLING YOUR KEYSET ........................................................8

ITP-5121D SETUP ..................................................................................9–15

OUTSIDE CALLS

Making an Outside Call................................................................................................16

Answering an Outside Call..........................................................................................16

Universal Answer ..........................................................................................................16

Recall/Flash ......................................................................................................................17

Busy Line Queuing with Callback ............................................................................17

Canceling Callback ........................................................................................................17

INTERCOM CALLS

Calling Other Stations ..................................................................................................18

Answering Intercom Calls ..........................................................................................18

Answer Modes ................................................................................................................18

Busy Station Callback....................................................................................................19

Busy Station Camp-on..................................................................................................19

Calling Your System Operator....................................................................................20

CALL PROCESSING

Holding Calls ............................................................................................................21–22

Transferring Calls ....................................................................................................22–23

Transfer with Camp-On................................................................................................23

Transfer to Voicemail ....................................................................................................23

Call Waiting ......................................................................................................................23

Conference Calls ............................................................................................................24

Forwarding Calls......................................................................................................25–26

Call Pickup ........................................................................................................................27

My Group Pickup............................................................................................................27

Privacy Release................................................................................................................28