Samsung SmartCam
User Manual
SNH-1010N
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Contents
•
Make sure to use the power adaptor provided. If used with unidentified adaptor, it may
damage the product. The power adaptor must be used with regular household electric
supply.
GETTING STARTED
•
•
Avoid sharp, pointed objects around the adaptor’s cable, not to damage the cable.
Be warned and never hold the cable’s stripped part when connecting / disconnecting
the adaptor to/from the wall outlet.
Key Features ………………………………………………… 4
Basic Information …………………………………………… 6
•
•
To avoid entangled cable lines, avoid using cable extension for adaptor’s power cord.
The product’s servicing is allowed only to authorized Samsung Techwin’s service
personnel.
INSTAllATION & NETWORk CONNECTION
•
•
When using the product for children’s care, be careful to keep the product out of
children’s reach.
Installation …………………………………………………… 8
Network Connection and Settings…………………………… 11
The product partially contains component which might cause respiration difficulty.
Accessories and small parts of the product should be stored keeping out of children’s
reach.
•
•
The product is not designed to replace responsibility of human supervision on children.
MONITORING
The product is not equipped with device of immediate notification to adult with
accidental/sudden children‘s move; it requires periodic checks and human
supervision.
Settings ……………………………………………………… 13
Live Video Setting …………………………………………… 23
APPENDIx
Specifications ………………………………………………… 27
Troubleshooting ……………………………………………… 30
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Key Features
•
Easy to install
- With the help of WPS (Wi-Fi Protected Setup), wireless sharing and easy
connection are enabled.
and install the program without a separate installer program.
•
Remote monitoring
- Whenever and wherever if you are in the Internet enabled environment,
remote monitoring is ready for you.
GettinG Started
01
- PC, laptop or smart phone can be used for monitoring.
•
•
Real-time alarm
- Detect motion and sound before outputting the alarm in real time via
Google Talk Messenger or with smart phone.
Cloud Storage
key Features
4
- Upload the event video and images to the user’s YouTube (video) or Picasa
(images) account automatically.
Product and Accessories
5
- Anytime anywhere you can enjoy the video and images stored in the cloud
storage.
Basic Information
6
•
Two-way Audio
Product At a Glance
Power Supply
6
7
- With the built-in speakers and microphone, you can make Two-way
communications.
However, it is available only with the smart phone. (Not applicable to the
PC or laptop computer.)
•
•
SNS (Social Networking Service) Alarm supported
-
Provide the event alarm (message, video, image) via YouTube, Picasa or Twitter.
- Share special video footage and images with your friends.
IR Flash
- In a low contrast scene, you can use IR Flash for the monitoring purpose.
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Product and Accessories
System Components
01
Camera
Power Adaptor
Quick Start Guide
License Information
Warranty Card
Bracket
Double-sided Tape
Network Cable
Check for above components when opening the product package.
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Basic Information
Product At a Glance
Front View
High quality camera lens
Built-in IR lEDs for night vision
Power status lED
Red: Power On, Boot-up in process
White: Camera ready
Yellow: Privacy mode enabled
Magenta: Updating firmware
Wi-Fi status lED
Flashing White: Searching for wireless network
Steady White: Wireless network connected
Off: Connected via network cable
Built-in Mic
Bottom View
Holes for wall mount bracket
Built-in speaker
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Power Supply
Side View
Plug-in the camera power adapter to the wall outlet and connect the camera as
shown.
01
WPS Button
Used to connect to the Wireless
Access Point
Privacy button
Press once to stop transmitting
`
Make sure to use the provided power adaptor. Otherwise, the product may not
operate properly.
n
video/audio
Press and hold for 5sec to reset
the camera to default settings
`
`
It will take about 1min for the camera to boot-up completely.
When the boot-up is complete, the power LED color will change from red to
white.
Rear View
DC 5V Power Input
Network port
Used if WPS is not supported on
the Wireless Access Point or if
you do not have a Wireless
Access Point
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Installation
Precautions
1. Install the camera in a place where it can receive the video signal with no
interference.
inStallation & network
2. Keep it away from humidity such as around the humidifier.
3. Keep it away from the direct sunlight, strong light or dust; install it in a place of
clear view.
ConneCtion
02
4. Do not install it in a place interrupted by an obstacle.
5. Keep the lens clean at all times.
Wipe it off of dust with a soft cloth.
Installation
8
Precautions
Stand mounting
Wall mounting
8
9
9
Network Connection and Settings 11
Precautions
If using a cable router
11
11
If using a Wireless Access Point not equipping WPS 12
To connect to a wireless network with WPS 12
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Wall mounting
Stand mounting
1. Use a double-sided tape to secure the bracket to
a desired position.
1. Place the camera in a desired position
on the surface.
`
`
`
You can use the screws to tighten the camera. (not
included)
n
The double-sided tape cannot be reused after being
used once.
02
2. Adjust the camera’s shooting angle as appropriate.
Keep the installation surface clean before attaching
the double-sided tape to the bracket.
Otherwise, the adhesive force may be deteriorated,
causing a fall of the camera.
`
`
Do not put excessive force.
Otherwise, it may cause damage
to the camera.
n
If you use the camera in contact
with the base unit, this may
cause noise on the video. It is
advisable to use the camera in a
5º to 10º tilt.
2. Fit the protruding points (x2) of the bracket into the corresponding holes
of the camera before turning clockwise to fix the camera.
3. Connect the power
cable.
`
When done, remove the protective film from the lens.
n
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3. Adjust the camera’s shooting angle as appropriate (left and right) and
tighten the screws on the bottom of the bracket.
5. Plug in the power cable and arrange the cables through the bracket
holes.
`
You can also use a coin or flat-head screwdriver to tighten them.
n
`
When done, remove the protective film from the lens.
n
4. Adjust the camera’s shooting angle (top
and bottom).
`
`
Do not put excessive force. Otherwise, it
may cause damage to the camera.
n
If you use the camera in contact with the
base unit, this may cause noise on the
video. It is advisable to use the camera in a
5º to 10º tilt.
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Network Connection and Settings
Precautions
If using a cable router
•
•
The wireless network access may fail, depending on the communications environment.
If you do not have a Wireless Access Point, you must connect the camera using LAN
cable directly to your home router.
For details about the network settings and password, contact your network
administrator or service provider.
02
•
For a specific Internet service requiring user authentication, you may not access the
service. If this is the case, contact the service provider.
1. Connect the network cable to the camera and to the home router as shown
below . Please refer to <Wired Network> on page 24.
•
•
Do not access the unauthorized network.
The farther the distance from the Wireless Access Point, the longer time the network
connection may take.
<Hub>
•
•
•
•
•
•
If you fail to access the selected wireless network, try a different Wireless Access
Point to make access.
<Modem>
Internet Service
For more information about the router or the wireless connection, refer to the
documentation of the router or contact the router manufacturer.
OR
If the camera is connected to a multiple-Wireless Access Point network environment,
some video packets may be lost, depending on the network traffic load.
According to the network policy (blocking UDP) of the service provider, the video
transmission can be limited to one minute.
In addition to the above two situations, you may encounter a network delay or
interruption due to the network conditions.
This product has gone through the compatibility test with worldwide top ranking
routers in the market but you may still have a problem in compatibility with some
conventional routers or other routers manufactured by other than the industry leading
companies.
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If using a Wireless Access Point not equipping WPS
To connect to a wireless network with WPS
What is WPS?
If you want to connect the camera using a non-WPS Wireless Access Point, change
the network setting to Wire and try the wireless network.
WPS enables to make connection between the camera and the Wireless Access
Point with a simple click of the button.
1. When you apply the power, the power status LED is lit red, and it will change
to white when the booting is completed.
1. Use the network cable (LAN cable) to connect the LAN port of the unit to the
LAN port of the Wireless Access Point.
2. Press the WPS button on the camera and the WiFi status LED will flash rapidly.
Press the WPS button on the Wireless Access Point within 2min.
WPS Button
WPS Button
<Wireless Access Point>
Internet Service
<Wireless Access Point>
<Modem>
Wi-Fi
Indicator LED
<Modem>
2. Register and select the camera according to guide of 03. Monitoring.
Internet Service
3. Set your wireless network environment using the guideline <Wireless
Network> on page 24.
3. The WiFi status LED will become steady white once the camera is connected
to the Wireless Access Point. (may take up to 30sec).
4. If the Wi-Fi status LED (white) is not lit, repeat steps 2 through the end and
check it again.
`
`
When the wireless network settings are completed, remove the LAN cable.
n
If you fail to connect to the Internet service, contact the service provider for
details.
`
`
If the Wireless Access Point do not support WPS or you do not have wirelss
router, please go to Wired Connection.
If no WPS button is displayed or visible on the display, see the Wireless Access
Point’s manual or contact the manufacturer of your Wireless Access Point for
technical assistance.
n
`
`
On some routers, you may need to log in to the web interface and click on an
on-screen button to activate the WPS feature.
If you fail to connect to the Internet service, contact the service provider for details.
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Settings
Account Setup and Registering the Camera
Once you register the product with the site, you can monitor the camera video on the
PC or laptop computer.
Web browser requirements
Windows
Mac
MonitorinG
03
- Windows 7, XP supported
03
- Internet Explorer 7 or 8
(The 64-bit Internet Explorer 8 is not
supported.)
- Safari
- Firefox
- Chrome
- Firefox
Settings
13
- Chrome
Account Setup and Registering the Camera
Live Video
Alarm Settings
13
19
20
`
If you fail to make network connection with MAC Safari, follow the instructions
below:
n
live Video Setting
23
1) Click to run the Finder.
2) Click the application, and double-click the Utilities icon.
3) Double-click on the Java Preferences icon.
4) When the Java installer screen appears, click Install.
Setup
23
24
25
25
Network Setup
Time Setting
Administrator
5) When the installation is completed, check the option of “Enable Web Start
and applet plug-in applications” from the Java preference window.
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Java-uninstalled PC
1. Verify the Java version
•
In the SmartCam Web service access page, make search for JAVA Runtime
Environment (hereinafter “JRE”) and check if your PC has installed the
recommended version of JRE 1.6.10 or later. If not, install the latest version of
JRE as recommended by the Company.
2. Move to the Verify Java page
•
•
If you agree to upgrade the current Java version for a PC installing JRE version
1.6.10 or earlier or a PC not installing JRE yet, you will move to the Java Verify page.
If you have not installed Java yet, you will be prompted to install JRE with a
message.
`
If you do not have Java installed on your computer, you will be asked to click on
the link to download the Java plug-in and install. This process may take up to 10
minutes depending on your internet connection speed.
n
3. Start installing Java
`
This product is designed to automatically install JAVA but, in many situations, if
instructions to install the product.
n
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5. Start the SmartCam Web service
03
PC having JRE 1.6 or earlier installed
1. Verify the Java version
•
•
In the SmartCam Web service access page, make search for JAVA Runtime
Environment (hereinafter “JRE”) and check if your PC has installed the
recommended version of JRE 1.6.10 or later. If not, install the latest version of
JRE as recommended by the Company.
•
If you accept the installation of JRE, the installation process will start.
From the Verify Java page, click on the given button to check the Java version.
4. Verify Certificate
2. Verifying the Java version
Search for the current version of JRE on the PC
•
When JRE is installed completely, you will move to the SmartCam Web page.
And, you will be prompted to agree to run the application published by
Samsung Techwin Co., Ltd.
•
3. Check the JRE version of the current PC
•
Check the current JRE version and download the latest version if necessary
( version 6 Update 31 as of 2012/04)
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4. Agree to install JRE
6. Start installing Java
•
Agree to install the latest version of JRE
5. Move to the Verify Java page
•
If you agree to upgrade the current Java version for a PC installing JRE version
1.6.10 or earlier or a PC not installing JRE, you will move to the Java Verify
page.
•
If you have not installed Java yet, you will be prompted to install JRE with a
message.
•
If you accept the installation of JRE, the installation process will start.
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7. Verify Certificate
1. Select <Sign Up> to register.
After reading the terms of use, check on “Agree”, and click <Next>.
•
will be prompted to agree to run the application published by Samsung
Techwin Co., Ltd.
8. Start the SmartCam Web service
03
2. Provide the requested information, and click <Sign Up>.
•
ID: Enter the user ID and perform the duplicate check.
Fill in the user ID in 8 ~ 12 alphanumeric characters.
•
•
•
•
Password: For security reason, provide the user ID in 8 ~ 12 alphanumeric characters.
Confirm Password: Please enter the password again for confirmation.
Name: Enter the user name.
E-mail: Enter the correct email address as it is used for reference in case you
forgot the user ID or password.
•
Country: Please select your country.
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3. Enter the <Serial no.> and click the check.
6. When done, click <Registration>.
<Bottom Label of the Product>
4. Create a <Private key>.
`
If you want to change the private
key, move to <Admin>
<Private Key> and make a
change.
n
`
`
The private key can be
changed only in admin mode.
Keep the private key in a safe place as it is used for viewing the live screen of
the camera or for changing the display settings.
n
`
`
Private key is required to prevent unauthorized access to the camera.
If you lose the private key, you are not able to access the camera.
7. Once the camera is successfully registered, you can check the camera in the
<Camera List>.
Refer to the <Trouble shooting> section of the manual and make the settings again.
`
You can use one to eight length strings of letters, numbers, and characters except ‘-’ and ‘,’.
5. Create a <Camera Name>.
cam-room1
cam-room2
xxxxxxxxx
xxxxxxxxx
Camera Name : You can provide the camera name to your preference for identification
in the multi-camera network. (ex: Living room, Kitchen...)
n
`
You can use one to fifteen length string of letters, numbers, and characters
‘~`!@#$%^&*()_-|{}[];’,./?’.
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3. When done, click <OK>.
4. Select <Video> <Live> to display the live feed from the selected camera.
live Video
1. From the <Camera List>, select the camera to monitor and click < >.
cam-room1
cam-room2
xxxxxxxxx
xxxxxxxxx
03
`
The < > icon indicates the camera is inactive so you cannot monitor it right
now.
n
Mid speed network
•
<
> : Select frame rate based on your network speed.
Recommended
bandwidth
2. Enter the Private Key and select preferred language.
Profile Name
Resolution Frame rate
Low Speed Network VGA
Mid Speed Network VGA
High Speed Network VGA
5 fps
768Kbps
10 fps
20 fps
1Mbps
1.5Mbps
`
If the bandwidth provided by the cable service provider is lower than recommended,
you may encounter a blurry image or a temporary loss of video signal.
n
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Alarm Settings
Camera has ability to send event notifications when motion or audio is detected.
See the notification bar below the live view.
•
•
<
<
> : Takes a picture of current live image you are viewing.
> : When enabled, you can hear what’s happening around the camera.
`
Depending on the policy of the Internet service provider, the sound output may not be
supported. (in either 3G UDP or Relay mode)
n
•
<
> : Enable and disable night vision.
•
•
IR Flash will run for 2 minutes after accessing the live screen.
Even if you click the IR Flash icon while it is working, it will still run
for just two minutes.
•
Even if the surrounding brightness increases enough to switch to
the color mode while in IR-Flash mode, the IR-Flash icon will be
active after 2 minutes.
•
If there exists an object near the camera, IR Flash can be activated.
1. From the bottom menu bar of the live screen, select to click one of SNS,
Messenger, and Email. The context menu should appear.
`
`
Depending on your internet provider, When the camera can’t connect your phone or
PC directly, Relay mode show on display screen and the live video viewing may
time-out after 1 minute.
n
`
`
`
Provide the user ID and password that you have created and set in the previous site.
If you fail to synchronize time, no event alarm will occur.
n
The Night Vision video produces a different visibility according to the distance
between camera and subject. (See the picture below)
In order to synchronize time, the device should be connected to the Internet.
1m distant (1.0 field)
2m distant (0.65 field)
3m distant (0.5 field)
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3. Click Apply.
<YouTube> Notification
When enabled, you can record up to 30 seconds of video to your private YouTube
account.
1. Select Enable.
2. Enter your YouTube user ID and password.
3. Select public or private folder to save. By default, it’s set to private folder.
4. Click Apply.
`
`
If you have set the private setting of the video image, no image will be found in portal sites.
Refer to the policy of Picasa for the maximum number of uploaded images.
YouTube and Picasa must be enabled to receive notifications.
n
`
03
<My Friends> Notification
When enabled, camera will send event notifications to listed user IDs.
Notifications can be viewed in Smartcam App or Google Talk.
- If this is set to <Enabled>, the video and image link recorded in YouTube and Picasa
will be transferred to the listed friends in real time in the event of an alarm.
- The video/image alarm will be transferred only if you have set the YouTube and
Picasa enabled. Otherwise, no alarm will be triggered.
`
You can check the recorded video at the YouTube homepage “Video Manager”
“Uploaded”.
n
`
`
`
`
Note that depending on the policies of YouTube, the video may not be uploaded.
If setting to “public”, the video may be exposed to the public.
-
You will have no video displayed if you don’t have any YouTube ID and access a private content.
It is advisable to create and use one YouTube account for each camera.
- Even when you access the YouTube site, no video will be played automatically.
Be sure to click the Play icon to play a video.
Even when you have set the YouTube alarm, the video will not be transferred if
the event alarm is not set to Enabled (see page 23).
If you fail to play the video, log into the YouTube site and install Flash Player and try again.
- The Friend list will have user IDs registered at the Web site (www.
samsungsmartcam.com). When an alarm occurs, the PUSH alarm will be notified to
the respective smart phones via the Web site.
- If you want to receive the notification with Google Talk, follow the instructions below
to configure the Google Talk settings.
`
If a continuous motion is detected or the audio alarm occurs, the camera can
recognize the next event only after the uploading to YouTube is completed.
(In other words, it does not recognize any event until the YouTube upload is
finished.)
<Picasa> Notification
When enabled, camera will send a picture of the event to your Picasa account.
1. xxxxxxxx@xmpp.samsungsmartcam
2. xxxxxxxx@xmpp.samsungsmartcam
1. Enter your Picasa user ID and password.
2. Select either public or private folder to save. By default, it’s set to private folder.
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<Google Talk> Notification
<E-mail> Notification
1. In the friend’s list, it shows the IDs that camera is registered to and Google Talk
friends that receives real-time notification from the camera.
<Receiver email address>
2. When enabled, you can receive real-time event notification through Google Talk
messenger and Smartphone push service.
3. To receive instant event notification, add the camera as a friend to your Google Talk
messenger account. You have to add the following user ID. (camera serial number@
xmpp.samsungsmartcam.com) (i.e., [email protected])
4. Once camera is invited, you will receive an instant message to enter the private key
for authentication. Enter the private key of the camera you are adding.
1. Please see the below table for the popular email server information.
Gmail
Yahoo
Yahoo Plus
5. Once completed, you can see the Google Talk messenger ID in the camera My
Friends list.
smtp.mail.yahoo.
com
plus.smtp.mail.
yahoo.com
465
Use
Server Address
smtp.gmail.com
6. Click Apply.
Port
Use SSL.
465
Use
25
Don’t Use
<Twitter> Notification
When enabled, camera will send a notification as a message to your Twitter account.
User Authentication
ID
on
on
on
1. Click on “Request URL”.
2. Click on Get Token.
3. Twitter web page will pop-up for authorization.
4. Enter your Twitter user ID and password and click on “Authorize app” to get the
Access Token.
Only ID without
“@yahoo.com”
Email password
Only ID without
“@yahoo.com”
Email password
Full email address
Email password
Password
Sender
Full email address Full email address Full email address
5. You will see the pin number generated. Copy the pin numbers and go back to the
camera page and paste the pin number in the Access Token section.
2. If your email provider is not listed, you need to get the email server information
from your email provider.
6. Click Apply.
3. Add above information and receiver full email address and then click Add
buttion.
`
The alarm notification will be sent to the specified user account via Twitter.
n
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Live Video Setting
No.
Description
Setup
Adjust the volume of the built-in microphone and speaker of the
camera as appropriate.
Note that the Two-way audio transfer function is available only
with the smart phone application.
Audio
4
You can configure the camera-related settings.
1
•
Flip: You can flip over the video image.
: Disable the screen rotation.
2
3
:
:
Horizontally mirrors the video image against the vertical axis.
Vertically flips over the video image against the horizontal axis.
Camera
5
6
03
5
6
: Rotate the screen by 180°
4
•
Brightness: You can adjust the brightness of the screen image.
You can activate the motion and audio detection at a desired time.
Activation
Time
•
•
Always: It will work at all times.
Scheduled: You can select the time of activation.
`
If you display more than one live video with the Web browser, they can be
overlapped in some portion. It is recommended to use one browser at one time.
If camera is capturing a close object, the video analysis capability may degrade.
In the following cases, the video analysis function may not produce a proper
result on the default event and motion detections.
No.
Description
n
Specify whether to trigger the alarm or not, and specify the sensitivity.
The higher the sensitivity is, the subtler motion/sound events will be
detected.
`
Event Alarm
1
2
- The object color or brightness is similar to the background.
This will prevent possible screen distortion due to a mismatch between
the vertical sync frequency and the blinking frequency of the lighting.
Flickerless
-
Multiple movements continue occurring at random due to a scene change or other reasons.
- A fixed object continues moving in the same position.
- An object hides other objects behind.
- Two or more objects overlap or one object divides in multiple portions.
- Too fast object (for a proper detection, one object should be found overlapping
between contiguous frames).
Set the IR lighting.
If you set it to <Auto>, the IR flash will stay active for 2 minutes before
turning off in a low contrast scene.
In order to reactivate the IR flash, access Video Live, or press the
IR-Flash button at the bottom of the live screen. The IR flash will be
active for 2 more minutes.
If you set it to <Color>, the camera will not switch to the Day/Night
mode.
Day/Night
3
-
Reflection / blur / shadow due to a strong light such as direct sunlight, illumination, or headlamp.
- In severe snow, rain, wind or in dawn / dusk.
- A moving object comes close to the camera.
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Network Setup
<Wired Network>
<Wireless Network>
1
1
2
2
3
No.
Description
If you select “Dynamic IP Address”, the IP address will be
obtained automatically.
Dynamic IP Address
Static IP Address
1
2
No.
Description
Wireless On/
Wireless Off
You can select to activate or deactivate the wireless network
connection.
You must manually provide the information of: IP address,
subnet mask, gateway, DNS server address.
1
AP (Access Point)
list
You will see a list of APs (Access Point) available. Select a
desired one from the list of APs (Access Point).
2
3
`
`
If any of the manual settings is wrong, the network settings will not be applied.
If you select a secured AP (Access Point), you must enter the
password before you can access the network.
For the password, contact your network administrator.
n
AP (Access Point)
password
If you have both cable and wireless network connections simultaneously, the
cable network connection is prioritized.
`
Press WPS to set the network connection to Wireless regardless of the current
network settings. When the system reboots, it will switch to Cable if the cable
network connection is already established.
`
If you select a non-secured AP (Access Point), you just can access the network
without providing a specific password.
n
`
`
If you entered a wrong password, you cannot access the network whatsoever.
`
`
If you switch from the current wireless connection to the cable connection, the
network will switch to cable connection accordingly.
When the wireless network settings are completed, remove the LAN cable. If
you do not remove the LAN cable, the wireless network will not be available.
For more information about the router or the wireless connection, refer to the
documentation of the router or contact the router manufacturer.
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Time Setting
Administrator
<Private Key>
1
2
1
03
No.
Description
You can change the private Key.
Enter the current private Key, and type a new private Key.
No.
Description
Change the private
1
key
Time Zone
Select your region.
1
2
Check this option if you live in a country or region where
DST(Daylight Saving Time) is applied.
Summer Time
`
If you change the private key, you will be logged out and return to the private
key input page.
n
`
`
The private key can be changed only in admin mode.
`
The time will synchronize with the NTP(Network Time Protocol) server
automatically.
n
Keep the private key in a safe place as it is used for viewing the live screen of
the camera or for changing the display settings.
`
`
`
For this, Internet connection is required.
You need to set the timezone correctly to obtain the exact time setting.
The time displayed without Internet connection may not be accurate.
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<Update Firmware>
<My Account>
cam-room1
cam-room2
xxxxxxxxx
xxxxxxxxx
1
No.
Description
Please update your current software version if it is lower
than the final version.
If the final version is the same as or lower than the current
version, the “Update Firmware” button will not be active. No
update will proceed.
Update Firmware
1
`
`
Use the cable network if possible to update the firmware.
n
If the power is off during the update, it will cause a fatal damage to the
product.
`
If you want to change your information, move to My account” page and select
an item (password and/or email address) and make changes as necessary.
n
`
The duration of the firmware update depends on the size of the firmware file
and the network connection speed.
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Specifications
Specifications
Item
SNH-1010N
Sensor
Imaging Device
Lens
VGA 1/6 inch CMOS
Appendix
04
Focal Length (Zoom Ratio)
Angular Field of View (D/V/H)
Focus Control
2.17mm
64.5°/ 41.0°/ 50.0°
Fixed
04
Lens Type
3 Plastic lens
Pan / Tilt / Rotate
Pan Range
-35°~35° (Manual)
0°~150° (Manual)
Specifications
27
Tilt Range
Specifications
Product Appearance
27
29
Operational
On Screen Display (Web
Browser, Local page)
English, French, Germany, Spanish, Italian, Korean
Troubleshooting
30
Day & Night
OS
Support (IR LED 940nm 8EA, 3m distance)
Linux
Audio Detection
Motion Detection
White Balance
Support
Video Motion Detection
Auto
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Item
SNH-1010N
Item
SNH-1010N
Network
Ethernet
Wireless
Environmental
Operating Temperature /
Humidity
RJ-45 (10/100BASE-T)
0°C ~ +40°C (+32°F ~ +104°F)/ 20% ~ 80% RH
Wi-Fi 802.11 b/g/n
Support WPS Button
H.264, MJPEG
Electrical
WPS (Wi-Fi Protected Setup)
Video Compression Format
Input Voltage / Current
Power Consumption
CPU & Memory
Mechanical
5V DC / 2.2A
Max. 6W
Resolution
640x480, 320x240
20fps (640x480)
TI DM365 (216Mhz), SDRAM:256MB, NAND : 128MB
Max. Framerate
H.264: Compression Level
MJPEG : Quality Level Control
Video Quality Adjustment
Color
Body : White and Gray
Ø80mm, Height : 29.46mm
80g
Audio Compression Format
Audio Communication
G.711
Dimension
Two-way Audio (Built-in Microphone, Speaker)
Weight
TCP/IP, DHCP, SMTP, DNS, RTSP, RTCP, RTP,
HTTP, TCP, UDP, STUN, XMPP, SIP, uPNP, ICE,
SNTP, IPv4/v6, ICMP
Protocol
Max. User Access
Web Viewer
5 users (Unicast)
Supported Browser :
Windows : Internet Explore 7,8 / Firefox / Chrome
Mac : Safari / Firefox / Chrome
iPhone 3Gs, 4
Galaxy S, S2 (Recommended Smartphone)
Mobile application support
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Product Appearance
04
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Troubleshooting
If you encounter a problem with your system, see the table below to solve the problem
as quickly and easily as possible. Please follow the instruction below:
Problem
Action
Problem
Action
Move to “Log-in page -> Find ID/PW”, and enter the registered
e-mail address to which we will send you the user ID and/or a
new password.
It can be spammed out depending on the policy of the email server.
After logged in, it is advisable to change the temporary password
provided.
-
Move to Setup Video Motion/Audio and adjust the sensitivity
-
-
as necessary.
I forgot my user
ID/password.
From the Notification settings page on the bottom of the live
screen, configure the YouTube notification settings. (See page 21
of the manual)
The camera video
is not uploaded to
Youtube.
Youtube has different service policies according to the country.
The policy for your country may prohibit uploading to Youtube.
Please first check the Youtube policy for your country.
-
-
If you encounter a frequent turnoff of the wireless Internet LED,
this may be caused by an improper place for the wireless Internet
network. Come closer to the AP and try again.
If the wireless network is unstable, you can still make connection
via the cable network.
-
-
I failed to connect
wirelessly with
the camera.
According to the Youtube policy, it may limit the uploading size.
Check the allowable free space of your Youtube account, and if
insufficient, delete the exiting video clips or increase the upper limit.
- Check if the entered serial number matches with the label on the
bottom of the camera.
- Please re-enter the valid private key and try again.
- If the problem persists, reset the camera to the factory default and
start all over again.
(To reset the camera to the factory default, press and hold the
Privacy button on the side of the camera. The camera will reboot
when the factory reset is completed.)
Move to Setup Video Motion/Audio and adjust the sensitivity
-
-
as necessary.
After logged in, I
failed to register
the camera.
From the Notification settings page on the bottom of the live
screen, configure the Picasa notification settings. (See page 21
of the manual)
The capture
images in the
camera will not
be uploaded to
Picasa.
Picasa has different service policies according to the country. The
policy for your country may prohibit uploading to Picasa. Please
first check the Picasa policy for your country.
-
-
Check if the front LED on the camera turns on.
If the wireless LAN LED turns off, follow the applicable instructions
to make the wireless LAN connection using WPS.
-
According to the Picasa policy, it may limit the uploading size.
Check the allowable free space of your Picasa account, and if
insufficient, delete the exiting images or increase the upper limit.
-
The camera is
registered, but
is not ready
for network
If the problem persists even if the wireless LAN LED turns off,
move the camera near the wireless AP and try again.
-
Move to Setup Video Motion/Audio and adjust the sensitivity
as necessary.
-
-
Notification from
the camera is not
transferred to
Twitter.
If you use the cable LAN network, the wireless LAN LED should
turn off. If the cable LAN is connected, the product will be
connected to the server automatically by the AP.
-
connection.
From the Notification settings page on the bottom of the live
screen, configure the Twitter notification settings. (See page 22
of the manual)
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Problem
Action
The Company supports the privacy policy or mode for protecting
your privacy. The Privacy mode can be set using the button on
the side of the product. (See page 7 of the manual)
-
-
The message of
Privacy mode
appears and
no video is
In Privacy mode, neither camera video will be displayed nor is it
transferred outside.
displayed.
To release the Privacy mode, press the same button again.
-
-
The video from the camera will be affected by the illumination of
the installation site of the camera. This is why the video from the
camera looks lost if the camera is installed in a low illumination
environment.
The video from
the camera is
temporarily lost.
The video from the camera can be delayed according to a
network delay. Please check if the camera is installed in a place of
proper wireless Internet communications.
-
Adjust the volume of the microphone or audio sound in the Setup
page of the camera.
-
-
-
04
No sound is
output from the
video.
Click the Voice icon in the video playback page, or check if the
voice is turned On in your smart phone app.
Depending on the policy of the Internet service provider, the
sound output may not be supported. (in either 3G UDP or Relay
mode)
You must create a new private key.
-
-
I forgot my
Private key.
Press and hold the Privacy button in the rear of the product for at least 5
seconds to reset to the factory default.
-
-
After the factory reset, access the camera and set the Private key again.
I want to change
my password
and/or email
address.
After logging in, move to the “My account” page, select an
item (password and/or email address) and make changes as
necessary.
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Samsung Techwin cares for the environment at all product manufacturing stages,
and is taking measures to provide customers with more environmentally friendly
products.
The Eco mark represents Samsung Techwin’s devotion to creating environmentally
friendly products, and indicates that the product satisfies the EU RoHS Directive.
Correct Disposal of This Product (Waste Electrical & Electronic Equipment)
(Applicable in the European Union and other European countries with separate collection systems)
This marking on the product, accessories or literature indicates that the product and its electronic accessories (e.g. charger, headset, USB cable) should not be disposed of with
other household waste at the end of their working life. To prevent possible harm to the environment or human health from uncontrolled waste disposal, please separate these items
from other types of waste and recycle them responsibly to promote the sustainable reuse of material resources.
Household users should contact either the retailer where they purchased this product, or their local government office, for details of where and how they can take these items for
environmentally safe recycling.
Business users should contact their supplier and check the terms and conditions of the purchase contract.
This product and its electronic accessories should not be mixed with other commercial wastes for disposal.
Correct disposal of batteries in this product
(Applicable in the European Union and other European countries with separate battery return systems.)
This marking on the battery, manual or packaging indicates that the batteries in this product should not be disposed of with other household waste at the end of their working life.
Where marked, the chemical symbols Hg, Cd or Pb indicate that the battery contains mercury, cadmium or lead above the reference levels in EC Directive 2006/66. If batteries are
not properly disposed of, these substances can cause harm to human health or the environment.
To protect natural resources and to promote material reuse, please separate batteries from other types of waste and recycle them through your local, free battery return system.
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SALES NETWORK
• SAMSUNG TECHWIN CO., LTD.
Samsungtechwin R&D Center, 701, Sampyeong-dong, Bundang-gu, Seongnam-si, Gyeonggi-do, Korea, 463-400
TEL: +82-70-7147-8740~60, FAX: +82-31-8018-3745
•
SAMSUNG TECHWIN AMERICA Inc.
•
SAMSUNG TECHWIN EUROPE LTD.
Samsung House, 1000 Hillswood Drive, Hillswood Business Park
Chertsey, Surrey, UNITED KINGDOM KT16 OPS
100 Challenger Rd. Suite 700 Ridgefield Park, NJ 07660
Toll Free : +1-877-213-1222 Direct : +1-201-325-6920
Fax : +1-201-373-0124
TEL : +44-1932-45-5300 FAX : +44-1932-45-5325
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