Welcome to
SBC Unified Communications Lite
This guide will help you understand how the
different features of your service work so you can
get the most out of your service.
© 2003 SBC Knowledge Ventures, L.P. All rights reserved. SBC, the SBC logo and other
product names are trademarks of SBC Knowledge Ventures, L.P. and/or its affiliates.
SGC00116-1 (11/03)
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SBC Unified Communications Lite – System Requirements
Setting Up Your SBC Unified Communications Lite Mailbox
You can either start on the computer or the telephone to set up your SBC Unified Communications Lite
mailbox, but there are more options available to you by using your computer first.
Before setting up your SBC Unified Communications (UC) Lite service, your computer needs to meet certain
“system requirements.”
System Requirements
Computer Type
MAC’s are not currently supported.
Using the Computer to Access Your Mailbox
1. From your web browser, type in the URL address for SBC Unified Communications, http://www.sbcuc.net.
Bookmark this address for your future use.
To use UC you'll need a Pentium or Pentium-like PC. Computers before Pentiums (such as "486") will not
fully work with UC.
2. Enter your User ID and Password1 in the appropriate fields. The first time you log in you will use a
temporary User ID and Password1. Your temporary User ID and Password1 were provided to you when
you ordered your new service. The information is also located on the Welcome Letter you received upon
ordering your new service. Call SBC Messaging Customer Care at 1-888-300-6500 if you are unsure of your
User ID and Password1.
Computer Speed
To fully use SBC Unified Communications (UC) Lite, your computer must have a minimum processor speed
of 133 MHz.
Operating System
3. After you enter a valid User ID and Password1, you will be taken through a three-step setup process.
The Set-Up Wizard will walk you through:
UC requires the following operating systems: Microsoft Windows 98 (Second Edition), Millennium, XP, 2000,
or NT 4.0 (service pack 6.0). If you are unsure of which operating system your computer uses, don't worry.
While going through the setup process on your computer, a check will be made automatically for you.
1) Viewing System Requirements
2) Running Compatibility Tests
3) Creating New User Information
Hard Drive Space
You will have the option to install two software plugins. These plugins are used to listen to voice mails
and view faxes in your mailbox over the computer. In order to successfully install the software, you'll
need about 10 Megabytes (MB) of space on your computer's hard drive.
The third step allows you to enter the user name you want for your account, your Password1 for accessing
UC over the web, and your personal identification number (PIN1) for accessing your UC mailbox over the
telephone. The third step also allows you to set your time zone so messages you send and receive will have
the proper date and time on them. (Unless specified, the time zone will adjust automatically for Daylight
Savings Time once you have identified your correct time zone.)
Web Browser
The Web Browser is the program you're using right now to view these pages. Because of some advanced
features used by UC, older Web browsers will not work. If you're using Microsoft Internet Explorer, you'll
need version 5.5 (service pack 2) or later. If you're using Netscape, you'll need version 6.2 or later. If you're
unsure of which browser version you're using, don't worry. A later step of the setup process will check it
for you automatically.
If you have an existing email message that you want to integrate to your SBC Unified Communications
mailbox, you will need the following information:
Screen Resolution
1) The web IP address for your ISP’s POP3* email server
2) The valid user name
Your computer monitor has a "resolution" that defines how much information can be shown on the screen
in a single view. To put more on the screen, the computer makes everything smaller. For UC, you'll need a
resolution of at least "800x600" pixels, but a resolution of "1024x768" pixels may be better. To check or
change your monitor's resolution:
3) The password for that account
*SBC Unified Communications Lite service integrates only with POP3 email servers. Not all ISP’s allow
integration. Once SBC Unified Communications Lite retrieves messages from your POP3 account, they
will be deleted from that mailbox. You will only be able to open those messages from the SBC Unified
Communications Lite mailbox.
Right click on your Desktop and choose “Properties.”
Choose the “Settings” tab.
Under “Screen/Desktop Area” there's a slider bar that adjusts the resolution.
If you want to change the resolution, choose a different setting with the slider bar.
Click “OK” and choose the options you want in the next two dialog boxes.
Using the Telephone to Access Your Mailbox
Important telephone numbers for your SBC Unified Communications Lite Mailbox are your Phone Number
Audio Output (Optional)
If you want to listen to your voice mail messages over the computer, you'll need something to hear them
with. If your computer already has speakers used to play music and sounds, you're set. If not, you can
check the back of your computer for a headphone jack and plug a headset into it.
and your Access Number.
Your Phone Number refers to the telephone number that your SBC Unified Communications Lite service is
connected to. It is the number that when called will accept voice mail and fax messages. You may also
hear this number referred to as your Mailbox Number.
Audio Input (Optional)
If you want to be able to record voice mail messages over the computer, you'll need a microphone hooked
up. Check the back or the side of your computer for a microphone jack (probably the same size as the
headphone jack) and plug a microphone into it.
Your Access Number is the telephone number you were given to access your messages over the telephone.
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Accessing Your Mailbox From Your Phone Number
When you want to check your voice mail, email, or fax messages from the telephone, simply call your access
number and follow the prompts.
Quick Start Guide
To get acquainted with your SBC Unified Communications (UC) Lite mailbox, here are some steps that will
walk you through using your mailbox.
If you are calling from your own phone number, the first time you call in:
1
1. If you’ve already changed your PIN on the web site: Enter the PIN you created and then
Once you have set up your service…
press # (pound).
and do the following:
1. To demonstrate your mailbox, let's send an email. On the left-hand side of the page, click the “Email”
link (under Compose). In the "To:" field type your own UC email address. Type “First email” in the Subject
field and then type "This is the first email for my new mailbox" in the big box. Check the box next to
"Save a Copy on Send" and then click the Send button.
2. If this is the first time you’ve entered your mailbox from either the phone or web: Enter your temporary
1
1
1
PIN and press # (pound). The first time you log in you will use a temporary PIN. Your temporary PIN was
provided to you when you ordered your new service. The information is also located on the Welcome
Letter you received upon ordering your new service. Call SBC Messaging Customer Care at 1-888-300-6500
1
if you are unsure of your telephone PIN.
2. You'll be returned to your Inbox. If you don't see the email you just sent, wait ten seconds and then click
the “Check for New Messages” button.
3. If you have call blocking on your line, you will first be asked to enter the telephone number you are
1
trying to access before being asked for your PIN. Enter your ten-digit phone number, and press #. (To
3. When you see the email, click on the message's date/time, size, or subject to open it.
temporarily unblock your line for just one call, press *82 before calling your access number or your own
telephone number.) By pressing *82, UC will recognize you as a subscriber and not ask you for your
telephone number, thus eliminating key presses.
Switch to the phone and do the following:
If you are unsure of your telephone PIN1, but know your website password, then you can first log in to your
service over the computer and set your new PIN from there. You can also call SBC Unified Communications
Customer Care at 1-888-300-6500 for assistance.
4. Call from the phone whose number is associated with your mailbox - home or business number.
Dial your access number or your own number.* Remember to unblock your line for just the one call,
if you have blocking on your line, by pressing *82 before dialing your access number or own number.
5. Enter the PIN1 you just created during setup. You may also be prompted to enter your mailbox number
if you have call blocking on your line and did not unblock your line by pressing *82.
Note: If you changed your temporary PIN1 for the telephone over the computer, your temporary PIN1 will no
longer work. You will need to use your newly created one.
6. Follow the steps to record your name and record your personal greeting, if you haven’t already done so.
7. You'll hear some “helpful hints” on how to use your mailbox.
Accessing Your Mailbox From Another Telephone
If you are calling from a telephone number other than your telephone number to check for messages, the
first time you call in:
8. After the hints, you'll be taken to the Main Menu. This is the "home" for your mailbox when using
the phone.
9. From the Main Menu, press 1 to hear your messages then press 3 to listen to your email. You should
hear the email you sent to yourself.
1) Enter your phone number (mailbox number) and then press # (pound)
2) Enter your PIN1 and press #.
10. Hang-up to leave your mailbox. It’s as simple as that!
Once you enter your PIN1, follow the voice prompts to record your mailbox name and personal greeting and
begin enjoying your new service.
This was just a couple of examples of what you can do with your new SBC Unified Communications Lite
mailbox. The next pages in this Guide will explain the different features of your service and what you
can do with it and the other options available to you.
* Depending on your Local Exchange Carrier/Competitive Local Exchange Carrier (LEC/CLEC), local and toll usage charges may apply
when retrieving mailbox messages and each time a call is forwarded to your mailbox if you subscribe to a usage sensitive (e.g.
measured service) service plan.
1 For security reasons, we ask that you change your temporary Website User ID, Website Password and PIN immediately, even if you
are not yet using your mailbox. When choosing your password and PIN, do not use your telephone or mailbox number (or any part
of the telephone or mailbox number) as part of the password or PIN. Do not repeat digits (e.g. 444444), do not use sequential
digits (e.g. 123456) and do not use easily identifiable numbers (e.g. zip code, street address, etc.). Treat your password and PIN as
you would your ATM PIN. We recommend that you select a password/PIN of at least six digits. For added security, you should change
your password and PIN periodically and check your greetings to make sure they have not been changed.
1 For security reasons, we ask that you change your temporary Website User ID, Website Password and PIN immediately, even if you
are not yet using your mailbox. When choosing your password and PIN, do not use your telephone or mailbox number (or any part
of the telephone or mailbox number) as part of the password or PIN. Do not repeat digits (e.g. 444444), do not use sequential
digits (e.g. 123456) and do not use easily identifiable numbers (e.g. zip code, street address, etc.). Treat your password and PIN as
you would your ATM PIN. We recommend that you select a password/PIN of at least six digits. For added security, you should change
your password and PIN periodically and check your greetings to make sure they have not been changed.
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Using the Computer to Check for Messages
Using SBC Unified Communications (UC) Lite
Log in to your mailbox from your computer by entering your User ID and Web password1. You will be taken
to your Inbox. All your messages are in your Inbox. Click on any underlined field of the message you want to
review.
Upon accessing your UC Lite mailbox, you will be presented with several options of what to do. One option
you have is to check for messages.
**Fast Login, PIN1 Skip, and Autoplay.
Once you’ve logged into your mailbox, UC Lite has ways to make getting to and reviewing your messages easier.
Using the Phone to Check for Messages
To use the phone to review your messages easier:
Log in to your mailbox. You will be advised of how many urgent new messages you have received and then
you will be taken to the main menu. (If Autoplay is on, your messages will automatically begin playing and
the Main Menu will be skipped). At any time you can access the main menu by pressing *1 (STAR ONE).
Normally when you log into your mailbox from your own phone, you just need to enter your PIN1. Sometimes
you may also need to enter your phone number before you enter your PIN. These steps can be bypassed by
turning on the Fast Login (to bypass entering your phone number) and the PIN Skip (to bypass entering your
PIN) features. PIN Skip can only be turned on when Fast Login is turned on.
Reviewing Messages
If you have messages you will hear, “To get your messages, Press 1.”
With both of these turned on, and when you're calling from your own phone, you'll go directly to the
Main Menu (or directly to your messages if Autoplay is turned on), by only calling your access number.
Depending on what type of messages you have, you will be prompted:
To get your voice messages, press 1
(Note: Fast Login is set to On when you first order your mailbox, but you can turn it Off.)
To get your faxes, press 2
If you have call blocking on your telephone line, you will always be asked to enter the telephone number of
the mailbox you wish to access when calling in to retrieve your messages. This also means your Fast Login
and PIN Skip features, even if turned on, will not work as outlined above and throughout this User Guide.
To get your email, press 3
After pressing 1, 2, or 3, you will hear new urgent messages first, new messages second, and then saved
messages. Your messages will be played one at a time, noting the date and time the message was sent
as well as the recorded name of other SBC Unified Communications users, if available.
You can always press *82 before dialing your UC Lite access number or landline phone number, and then
these two features will work as described in this guide. *82 unblocks your line temporarily for just the one
call if you have call blocking.
After each message, do one of the following:
• To listen again, press 1
Another feature that ensures a “hands-free experience” is Autoplay. When "Autoplay" is On, the Main Menu
is skipped and your messages begin playing automatically. In addition, after each message you'll be given a
few seconds of silence to decide what you want to do with the message. If you don't do anything, UC Lite
will automatically save the message and move on to the next message. This feature is great when using a
speakerphone or mobile phone to check your messages and you want to get through all your messages
with minimal key presses. After all of your new messages are played you will be directed to press 1 to enter
the Main Menu.
• To save, press 2
• To erase, press 3
• To reply to the message if another UC user sent it, press 4
• To forward a copy of the message to another UC user, press 5
To use the phone to speed up the login process and turn Fast Login and PIN Skip on:
1. Access your mailbox using the phone number for which you want to speed up login.
• To skip to the next message, simply press # and the message you were reviewing will
be left as new.
2. Press 4 at the Main Menu for Mailbox Settings.
3. Press 3 for PIN and Login Options.
4. Press 2 for Fast Login setup
• If you do not take any action, the message will be saved and you will move on to the
next message.
5. Press 1 to turn Fast Login on.
6. Press 1 for PIN Skip.
7. Press 1 to turn PIN Skip on.
To use the phone to turn on Autoplay for messages:
1. Access your mailbox using the phone number for which you want to Autoplay your messages.
2. Press 4 at the Main Menu for Mailbox Settings.
3. Press 5 for handling your messages.
4. Press 2 for Autoplay.
5. Press 1 to turn on/off Autoplay.
If Auto Play is on and you do not want to listen to your messages when you access your service, press *1 to
access the Main Menu.
1 For security reasons, we ask that you change your temporary Website User ID, Website Password and PIN immediately, even if you
are not yet using your mailbox. When choosing your password and PIN, do not use your telephone or mailbox number (or any part
of the telephone or mailbox number) as part of the password or PIN. Do not repeat digits (e.g. 444444), do not use sequential
digits (e.g. 123456) and do not use easily identifiable numbers (e.g. zip code, street address, etc.). Treat your password and PIN as
you would your ATM PIN. We recommend that you select a password/PIN of at least six digits. For added security, you should change
your password and PIN periodically and check your greetings to make sure they have not been changed.
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To use the computer to change your Fast Login and PIN Skip options :
1. Log in to your UC Lite mailbox.
Distribution Lists
2. Click the "Telephone" link on the left-hand side of the page.
3. Click "My Phone Numbers and Greetings.”
A distribution list is a group of telephone numbers of UC subscribers, and email addresses of UC subscribers
and non-UC subscribers, to which you can send (or forward) messages. Your distribution list can be used
to reach several people with one message. For example, you can create List 1, which contains the phone
numbers for people on your soccer team. Then you can record one message (for example, “Hi, everyone—
today’s practice has been rescheduled to this Saturday at 9:00 a.m.”) and send it to everyone on the list
with a single call. You can also use the same distribution list to send an e-mail message from your computer.
4. Click on the phone number for which you want to speed up telephone login.
5. Click on the "View/Edit Voice Mail Settings" link near the bottom of the page.
6. Click the "On" radio buttons for Fast Login and PIN Skip.
7. Click "Save & Close".
Before creating distribution lists, decide what name to give to each list and who should be on each list. You
might want to write down the list names and the subscriber names, numbers, and email addresses for each
list before starting.
Sending a Voice Message
“To send a voice message, press 2.”
If you would like to leave a voice message for another UC subscriber or to a distribution list without calling
them, you can compose a voice mail message over the phone or the computer.
Address Book
Your mailbox's Address Book is a place to store the contact information for people you know. You can save
their names, email addresses, various phone numbers, street addresses, and other information about them.
Also, in the Address Book, you can create distribution lists (sometimes called "group lists").
To use the phone to compose a new voice mail message:
1. Access your UC Lite mailbox over the telephone.
To enter a person into your Address Book:
2. From the Main Menu, press 2. (If Autoplay is turned on, press *1 to access the Main Menu.)
1. Click on the "Address Book" link on the left-hand side of the page.
2. Click the "Add Individual Entry" button.
3. Enter the 10-digit telephone number of the person or the distribution list number to whom you want to
send the voice mail message. If you get an error when entering the phone number, remember you must
include the area code. (See next section for more information on distribution lists.)
3. Fill out the information you want.
4. You should hear the person's recorded name or the telephone number if it is a valid user.
5. Press # to confirm you have finished addressing the message.
6. Record your message after the tone.
4. Click "Save & Close" to save this person to your Address Book.
Note: When you create a list with the telephone, you can only add members using phone numbers of other
UC subscribers. When using a computer, you can do the same, but also add members using email addresses
of both subscribers and non-subscribers.
7. Press # to stop recording.
8. Press 1 to send the message.
9. If you don't want to mark the message as Urgent or Private, press 1 again to send it. If you'd like to make
the message Urgent and/or Private, press the appropriate key and then press 1 to send it.
Creating a Distribution List
To use the phone to create a distribution list:
1. From the Main Menu, press 4 for Mailbox Settings.
2. Press 1 for Distribution Lists.
To use the computer to compose a new voice mail message:
1. Log in to your UC Lite mailbox.
3. Press 2 to create a new list.
2. Choose "Voice mail" under "Compose" on the left hand side of the page.
4. Enter a one or two-digit number for this list. (This number will be what you use when addressing voice
messages over the phone or from the computer.)
3. Type (or use the included Address Book) the email address(es) of the UC subscribers who you want to
receive the voice mail message, or enter the email address associated with the distribution list from the
Address Book. If you enter an email address of someone who isn't a UC subscriber, they'll receive an
email with a .wav (sound file) attachment.
5. Record a name for the list, such as "Soccer Team".
6. Enter phone numbers of other UC subscribers who you want to be on the list. (Note: if you want someone
to be on the list who is not a UC subscriber, use the computer to add their email address to the list.)
4. Enter a Subject as you would for an email.
5. Check the check boxes if you'd like to make the message Urgent and/or Private.
7. When you've added all of the phone numbers you want, press #.
6. Click the Record button in the audio player and speak your message into your microphone. When you're
finished, click Stop.
7. Click Play to hear the message you just recorded. If you'd like to re-record the message, click Delete and
then record the message again.
8. When you're ready, click Send.
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To use the computer to create a distribution list:
Your personal greeting (“Hi, we’re not home or we’re on another call, please leave a message.”) is the
main greeting your callers will hear when they call your home and you do not answer the telephone.
1. Click on the "Address Book" link on the left-hand side of the page.
2. Click the "Add Distribution List" button.
On special occasions you may want to use an Extended Absence Greeting, to give your callers specific
information. For example: “I will be out of the office today, returning tomorrow. Please call back tomorrow.”
3. Type a name for your list, such as "Soccer Team".
4. Follow the instructions on the page to select the email addresses you want to be in your distribution list.
You can also use the SBC Unified Communications (UC) Lite system greeting, which says, “<Your recorded
name announcement> can’t take your call now. You can leave a message after the beep. When you have
finished, press the # key or just hang up.”
5. If you want someone in your distribution list that's not already in your Address Book, enter their email
address in the box labeled "Email Address" and then click the "Add" button.
6. Enter a one or two-digit number into the box at the bottom of the page. This is the number you'll be
able to use for this distribution list when you're logged into your mailbox over the phone.
Should your caller need to mark their message to you as “Urgent”, you will need to leave further
instructions that your callers hear on your SBC Unified Communications Lite mailbox call answer
as follows:
7. Click the "Save & Close" button to save this list to your Address Book.
Email Signature
1. Caller records their message, then presses the # sign.
2. “To simply leave your message, press 1.”
3. Press 1 will prompt:
Relating to email, your "Signature" is a blurb of text that can be saved by UC Lite and added to the bottom
of the emails you send. Some examples of when an Email Signature is used are: At home, people like to
use Signatures to attach a funny or meaningful quote at the end of their correspondence. At work, use
Signatures to attach your title, office address, and phone number.
“To send the message with the delivery option currently selected, press 1”
“To change the priority setting, press 2”
To create your email signature:
“To change the privacy setting, press 3”
1. Log in to your UC Lite mailbox.
2. Click "Web" on the left hand side of the page.
3. Click "Email Signature".
“To hear the current settings for the message, press 9”
Changing Your Greetings or Name Announcement
It’s easy to change the greeting for the phone whose greeting needs to be changed. This can be done
from almost any touchtone phone or on the computer. You can record new greetings, or switch back and
forth between your personal greeting, the extended absence greeting and the system greeting, as well
as choose which greeting to play for your other phone numbers associated with your UC Lite mailbox.
You can also record a new mailbox name announcement. Your name announcement is what other Unified
Communications subscribers will hear when they send you a message from their mailbox or when you
send them a voice message.
4. Check the box for "Put signature on all outgoing email messages" if you want to do this. You'll
still be able to add your signature to emails on a case-by-case basis if you don't check this box.
5. Type the signature you want in the big text box.
6. When you're happy with the signature, click "Save Signature".
To use the phone to choose which greeting is played to callers or to make the greeting active or not:
1. Log in to your mailbox using the phone whose greeting you want to change. If you want to use a different
Telephone Greetings
phone, log in to your mailbox as normal and then press 5, enter the phone number whose greeting you
*
“To change your greetings, press 3.”
want to change, and then your PIN.
2. Press 3 at the Main Menu for Greetings.
One of the many things that makes Unified Communications Lite exceptional is that multiple phone numbers
can be tied to one mailbox.
3. Choose the greeting you want to change.
4. Press 3 to re-record the greeting. (If the greeting doesn't exist, press 1 to record it.)
5. Record the greeting after the beep. Press # when you're finished.
You have several greeting options tied to your main landline telephone number:
1. Personal greeting for everyday use
To use the computer to choose which greeting to play to callers or to make a greeting active or not:
1. Log in to your UC Lite mailbox.
2. Extended absence greeting that gives callers a specific message and does not allow for voice mail
messages to be left in your mailbox
2. Click the "Telephone" link on the left-hand side of the page.
3. Click "My Phone Numbers and Greetings”.
3. System greeting
4. Next to the phone number whose greeting you want to change, choose the greeting you want from the
dropdown box.
5. Click "Save & Close".
You can also click on the phone number link to work with the greetings for that number.
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Message Notification Settings
SBC Unified Communications Lite has several ways of keeping you informed of new messages that have been
left in your mailbox. This means you are able to respond to your family and friends as quickly as possible.
Mailbox Settings
“To change your mailbox settings, press 4.”
By accessing your UC Lite mailbox over the web, you can first set up at which numbers or at which addresses
you should be notified. You can have UC Lite notify you on your pager, on your own telephone number, or
via an external email address. Once these are set up, you then have the option to turn the landline and
paging notification features on or turn it off over the telephone as well as by computer. Email notification
can only be set up over the computer at this time.
When calling in from the telephone to access your SBC Unified Communications Lite mailbox, you will have
access to the following settings: Distribution Lists, PIN/Login Options, Message Notification settings, and
Message Playback Options.
In addition, while on the computer, you can select the type of messages you want to be notified for by
clicking on the appropriate button next to each type of message; email, voice mail, and faxes. You can
also indicate whether you want to be notified for all messages, urgent messages only, or not at all.
Distribution Lists – See Distribution Lists section for more information.
PIN1/LOGIN Options –
Landline Notification
You have two choices under this option. The first choice is to change your telephone PIN1. The second choice
is for your Fast Login and PIN Skip features. See **Fast Login, PIN Skip, and Autoplay for more information on
these features.
As with other voice mail services, SBC Unified Communications Lite notifies you with a Message Waiting
Indicator (MWI) on the telephone number associated with your service. This indicator can either be a
special “beeping” dial tone on your line, and/or a light on specially equipped phones. If you have a
secondary phone line (Alternate ID) associated with your service, you can also set this line up for landline
notification (MWI). For example: You can set up MWI for your primary landline if you have voice messages
and set to turn on MWI for the secondary phone line for fax messages. In this example, as soon as the
last voice message is read or erased and you log out, the primary MWI will be turned off. The secondary
MWI remains on if you still have new fax messages.
To use the phone to change your telephone PIN1:
1. Access your UC Lite mailbox
2. From the Main Menu, press 4 for Mailbox Settings.
3. Press 3 for PIN/LOGIN Options.
Pager Notification
With pager notification, the system will notify you through your existing pager of new messages that arrive
in your UC Lite mailbox. The pager must have an email address associated with it in order to receive the
page. If you are unsure, contact your pager service provider.
4. Press 1 to change your PIN.
5. Enter your new PIN. Your PIN must be from 4 to 8 digits in length.
Both numeric and alpha-numeric pagers work with SBC Unified Communications (UC) Lite.
One of the many benefits of having two ways to access your mailbox is that if you forget your PIN for logging
in over the phone, you can reset it using your computer.
Numeric Pagers: With numeric pagers, a specific code in the pager display will indicate the type of message
and whether it is urgent or not. Your mailbox number will show up next to the code also.
To use the computer to change your telephone PIN1:
1. Log in to your UC Lite mailbox.
The following codes represent the type of message that was left:
• 10 = Voice message
• 11 = Urgent voice message
• 20 = Fax message
2. Click "Telephone" from the left-hand side of the page.
3. Click "Change Telephone PIN".
• 21 = Urgent fax message
• 30 = E-mail message
4. Enter the new PIN into both text boxes.
5. Click the Change button.
• 31 = Urgent e-mail message
Alphanumeric Pagers: For an alphanumeric pager, the system notifies you with the message type, message
header, date, and time stamp.
Here are some examples of alphanumeric text messages, by message type:
• Voice message—An urgent voice mail message from a UC subscriber named Dennis:
“Urgent Voice message from Dennis’ Mailbox received on 05/24/2003, 05:09PM. Caller: (925) 555-5525”
• Fax message—A regular fax is displayed as:
“Fax received on 31/03/00, 07:35PM”
• E-mail message—A regular e-mail is displayed from a UC subscriber named John Brown as:
“Email from John Brown regarding <subject line of email up to 20 characters> received on 05/24/2003, 05:07PM.
Text: Unknown”
1 For security reasons, we ask that you change your temporary Website User ID, Website Password and PIN immediately, even if you
are not yet using your mailbox. When choosing your password and PIN, do not use your telephone or mailbox number (or any part
of the telephone or mailbox number) as part of the password or PIN. Do not repeat digits (e.g. 444444), do not use sequential
digits (e.g. 123456) and do not use easily identifiable numbers (e.g. zip code, street address, etc.). Treat your password and PIN as
you would your ATM PIN. We recommend that you select a password/PIN of at least six digits. For added security, you should change
your password and PIN periodically and check your greetings to make sure they have not been changed.
Note that neither the actual text of the email nor any attachments are included in the pager display. Also,
pager service providers may format their notifications differently. Therefore, the message you receive in your
display may not look exactly like the ones shown above.
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Email Notification
Key Contact List
Email notification works similar to the alphanumeric pager notification. For email notification you can enter an email
address other than your SBC Unified Communications email address to receive notification of new messages in your mailbox.
This comes in handy if you want to be notified at your work email address of messages left at home in your UC mailbox.
Your Key Contacts are the addresses of the people who are most important to you. UC Lite can save a list of these addresses
and then you can use this list in setting up your Notification options.
For Email notification, the system sends an email to the designated email address with the message type, message header,
date, and time stamp similar to how alphanumeric pagers work.
To create or edit your Key Contacts List:
1. Log in to your UC Lite mailbox.
See Alphanumeric Pager section for examples of text messages.
2. Click "Notification" on the left-hand side of the page.
3. Click "View/Edit My Key Contacts List".
Note: If a UC Lite subscriber would like to be notified on their wireless phone of new messages, they can enter their SMS
email address on their “Email Notification Page”.
4. Select addresses with the cursor on the left and then use the "Add" button to move them to your Key Contacts List.
To select multiple addresses at once, hold down the Ctrl key.
Setting Up Your Notification Options
5. If you don't see an address in your Address Book that you want to add to your Key Contacts List, you may add it here.
From the dropdown box below the addresses, select whether the address you want to add is an email address or voice
mail (phone number). Then type the email address or phone number into the adjacent text box and click "Add".
Once you have designated which types of messages you want to be notified of from your computer and set up your actual
pager, email, and telephone numbers for landline notification, you will need to turn the options on. Your notification
options can be turned on or off over the computer or from the phone (for landline and pager notification only).
6. When you're finished, click "Save & Close".
Using the phone to turn Landline/Pager notification on or off:
1. Access your mailbox and press 4 from the Main menu.
2. Press 4 for the Message Notification Settings menu.
3. Press 1 for Message Notification Preferences.
Additional Features of SBC Unified Communications Lite
External Email
Unified Communications Lite is probably not your first or only email account. If you maintain other email addresses and
would like to combine those emails with your UC Lite mailbox, you can use the External Email function. This will let you
retrieve emails from another email service and put them into your UC Lite Inbox.
• Press 1 to change your landline (MWI) notification setting.
• Press 2 to change your pager notification setting.
To set up UC to retrieve email from other accounts:
1. Click "Accounts" on the left hand side of the page.
2. Click "My External Email Accounts".
Once you’ve pressed which setting, if the notification is turned off, press 1 to turn notification on. If notification is on,
pressing 1 will turn it off.
Using the computer to turn Landline Notification on or off:
1. Log in to your UC Lite mailbox.
3. Click the "Add New Email Account" button.
4. Enter an "Account Name". This is the name that you'll use to identify which email account you want to retrieve messages
from. Make sure the name is distinctive from other email accounts you might want to add.
2. Click "Notification" on the left hand side of the page.
3. Click "Landline Telephone Notification Settings".
5. Enter the "User ID" of the other email account. This is the username of your other email account - the word before the
"@" in the email address or the whole email address, not your UC User ID. Depending on your provider you may or may
not have to enter the entire email address. Contact your ISP if you are not sure.
4. If you have more than one landline phone number, select which one you want to work with from the dropdown box.
5. Use the radio buttons to turn notification on or 0ff, as you want. (Note: this setting will take effect on all your
landline numbers.)
6. Enter the password for your other email account - not your UC password.
6. If you turned notification on, select the type and urgency of the messages you want to be notified of. You can choose
one option for email, one for voice mail, and one for fax. (If you turned notification off, note that you can't change
the message types.)
7. Enter the "Mail Server" of the other email account. Sometimes this is also called a "POP" server. This is the remote
computer that you currently use to download your email. You may need to contact your ISP to find out what this is.
7. Click "Save & Close".
8. If you want to make sure the information you entered works, click the "Test These Settings" button.
9. If you're finished, click "Save & Close".
Using your computer to turn Pager Notification on or off:
1. Log in to your UC Lite mailbox.
2. Click "Notification" on the left-hand side of the page.
3. Click "Pager Notification Settings".
Mailbox Display Settings
UC Lite lets you control to some extent how your mailbox works. This includes how many messages shown per page in
4. Use the radio buttons to turn notification on or off, as you want.
5. Choose whether your pager is alphanumeric or numeric.
your mailbox when you’re working on the computer, whether you keep copies of the messages you send, and so forth.
To show fewer messages at one time in your mailbox (to speed up page load time) or to show a greater number of messages
in your mailbox, change the message display setting:
6. Enter your pager's email address in the text box for it. (Note: At this time, UC can only send pager notification via an
email, not by dialing a phone number. If your pager does not have an email address, you won't be able to use UC's
Pager Notification for the near future.)
1. Log in to your UC Lite mailbox.
2. Click the "Web" link on the left-hand side of the page.
3. Click "Mailbox Display Settings".
7. If you turned notification on, select the type and urgency of the messages you want to be notified of. You can choose
one option for email, one for voice mail, and one for fax. (If you turned notification off, note that you can't change the
message types.)
4. In the dropdown box to the right of "Number of messages to display in the Message Center at one time" choose the
number of messages you want to show in your mailbox.
8. If you've set up your Key Contacts List and want to be notified of any message received from a key contact, check the box
for this option.
9. Click “Save & Close”.
For reference, about ten messages will show on a screen (without scrolling) at a resolution of 1024x768.
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Save to My Computer
Message Forwarding and Out of Office Reply
When viewing any of your messages, there is a "Save to My Computer" button near the bottom of the page. Clicking on this
button lets you permanently save a copy of the message to your own computer.
Message Forwarding allows you to forward your SBC Unified Communications (UC) Lite inbox messages to
another email account. That means your voice mail, email and fax messages will be forwarded to another
email account.
To permanently save a copy of a message to your computer:
1. Open the message you want to save from the Inbox or other folder.
2. Click the "Save to My Computer" button.
You can only set up this feature from the computer.
To enable Message Forwarding:
1. Log in to your UC Lite mailbox.
3. A dialog box will appear. Choose "Save".
2. Click the "Web" link on the left-hand side of the page.
3. Click "Message Forwarding and Out of Office Reply".
4. Click on the dropdown box and select a forwarding option.
4. Choose the location on your computer where you want to save the file.
5. Choose the name of the file you want to save as on your computer.
6. Click "Save".
You may choose to not forward your messages, to have a copy of the original message kept in your UC
mailbox, or to have the original message deleted.
Save a Copy on Send
5. Then click in (or tab to) the "Email address to forward to" field and enter the address of the email
account that you would like to receive your messages in.
To keep a copy of messages you send from the computer (emails and voice mails):
6. Click on “Save and Close” to save your changes.
1. Click the "Web" link on the left-hand side of the page.
2. Click "Mailbox Display Settings".
3. Check the box next to "Save a copy of all outgoing messages".
4. Uncheck the box if you don't want to keep a copy of messages you send.
Out of Office Reply allows you to set up an automatic response to everyone who sends an email message
to your UC Lite mailbox. This feature can come in handy when you are away for a while and need to leave
specific information or to just advise anyone that sends you an email of a different means to contact you.
To keep your Inbox from becoming full too quickly, you should consider the following:
• Empty your Trash Folder
• Download messages to your computer
You can only set up this feature from the computer.
To enable Out of Office Reply:
• Do not keep a copy of messages you send from the computer
1. Log in to your UC Lite mailbox.
Save to Drafts Folder
2. Click on the dropdown menu and select the option to send an out-of-office reply.
3. Type the message you would like your senders to receive in the text box.
4. Click on "Save and Close" to save your changes.
When you are composing an email or voice message over the computer and are not quite ready to send the message, you can
choose to save it in the Draft folder until you want to send it.
The Drafts folder, just like the Sent Items and Trash folders, will only appear after the first instance of you placing items in
one of those folders.
Extra Storage
When you are ready to send the message, you can always go to the Drafts Folder and retrieve the unsent item and then
select to send it.
If you find you require more space for messages, you can purchase extra storage space at a 50 MB level, a
100 MB level, or a 150 MB level. SBC Unified Communications Lite storage limit is 200 MB. Please contact
SBC Unified Communications Customer Care to discuss your options. 1-888-300-6500 or email us at
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If you turn on this feature, when someone calls your Secondary Phone Line number, they hear the greeting
that you have recorded for the primary mailbox number.
Alternate ID (Secondary Phone Line)
This feature allows a single mailbox to answer calls for different telephone numbers. If you have two phone
numbers in your home or two in your office, you can direct all your messages to a single mailbox to make
retrieving messages easier.
Note: Changing the telephone numbers in your Alternate ID fields does not change the attributes (line
feature) of that telephone number. You will still need to contact SBC and add Call Forwarding to change
the number the line forwards to.
You have the option of purchasing separately one (1) Alternate Identification number.
Messages left through any of the phone numbers are placed in the same mailbox.
To use the phone to manage your greeting options for your Alternate ID’s (Secondary Phone Lines)
1. Access your mailbox and press 6 from the main menu.
With Alternate ID’s/Secondary (Land)Lines associated with your main mailbox, you can set features the
same for all the telephone numbers and you can also set some features different for each phone number.
2. Press 4 to work with your secondary mailbox greeting options.
For example, since you have only one mailbox, you need only one personal identification number (PIN)
to access messages left through all of your phone lines.
To use your computer to work with your greeting options for your Alternate ID’s (Secondary Phone Lines)
1. Log in to your UC Lite mailbox.
However, each phone line can have its own:
• Fast Login and PIN Skip settings
• Greetings (personal, extended absence, system and recorded name announcement)
• Message notification settings
2. Click the "Telephone" link on the left-hand side of the page.
3. Click "My Phone Numbers and Greetings"
Therefore, if you have secondary phone lines, you can set these options for your main primary mailbox
and each secondary number.
4. Next to the phone number whose greeting you want to change, choose the greeting you want from the
dropdown box.
For your callers, your different phone numbers can seem quite different depending on how you have
recorded your greetings.
5. Click "Save & Close".
You also have the option of using the greeting that you recorded for your primary telephone number for
your secondary phone lines so that no matter which phone number someone trying to reach you dials,
they receive the same message.
If you have a Secondary Phone Line/Alternate ID, press 5 when you log into your mailbox to work with
*
greetings for another telephone number. This way, you won’t have to hang up and log in again.
• When prompted, enter the mailbox number (Alternate ID number) for the mailbox you want to work
with, and your PIN.
Note: Remember there is only one PIN used for all mailboxes. You can use the primary mailbox greeting
options with your secondary telephone numbers instead of recording separate greetings.
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Telephone Navigation Map
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Q: Why is the message waiting indicator light on my phone lit even though I do not have any new messages?
Frequently Asked Questions
A: Your phone’s message waiting indicator light (and/or special “beeping” dial tone) may remain active if you have accessed
and read new messages from your personal computer or the telephone and you have not yet logged out of your session. The
light will turn off within seconds of you logging out of your mailbox or hanging up the phone as long as no new messages
have arrived that would activate the light.
Q: Can I access my mailbox from any phone, or do I have to use my own phone?
A: You can access your SBC Unified Communications Lite mailbox from any touch-tone phone, no matter where you are,
at any time of day. You can use your wireless phone, your home phone, your office phone, or any pay phone to access
the system. Depending on where you are calling from, local, toll or usage charges may apply.
Q: Can I change the number of times my phone rings before my UC Lite mailbox picks up my line and answers the call?
A: Yes, you can change the number of times your phone rings before UC picks up and answers your calls.
Q: One of my callers could not leave me a message because my mailbox was full. How can I prevent that?
A: After retrieving a message, you should always either delete/erase it or save it to your personal computer. You can also
purchase additional storage by contacting SBC Customer Care at 1-888-300-6500.
For ring cycle changes, please call:
•Illinois, Wisconsin, Michigan, Indiana, and Ohio:
When your mailbox is full, callers are not able to leave you a message until you delete messages from your mailbox.
1-800-233-7719 (Consumer) and 1-888-555-2222 (Business)
•California:
Note: You can determine how much storage is being used by clicking on the “Calculate Folder Sizes” button on the Folder
Lists screen from the computer.
1-800-310-2355 (Consumer) and 1-800-750-2355 (Business)
•Nevada:
When you click on the “Folders” link using your computer, you see several folders (Inbox, Trash, etc.) that reside on the
UC server, not your computer. When you delete a message using the computer, the deleted message is moved to the Trash
folder--this does not free up space in your mailbox! To free up space, you must empty your Trash folder periodically, delete
messages from the other folders on a regular basis, or download messages to your computer. It is important to remember
that once you move messages to your personal computer, they cannot be accessed through your SBC Unified Communications
Lite mailbox any more. Messages that you delete using the telephone are not moved to the Trash folder.
1-877-469-2355 (Consumer) and 1-877-469-2355 (Business)
•Texas, Missouri, Kansas, Oklahoma, and Arkansas:
1-800-464-7928 (Consumer) and 1-800-499-7928 (Business)
•Connecticut:
1-800-453-7638 (Consumer) and 1-800-448-1008 (Business)
Q: Do I have to listen to all the options before I make my selection from a menu?
You can also contact SBCUC Customer Care at 1-888-300-6500 or send us an email at [email protected].
A: No. You can press a key at any time; you do not have to wait for the system to list each menu option. The navigation map
in this User Guide will assist you in becoming familiar with your menu options.
Q: Why am I being asked to enter my phone number when I’m calling from my own phone to check for messages
over the telephone?
Q: Some of my callers want to skip listening to my greeting, and record their messages immediately. How can
they do this?
A: If you have Selective Call Blocking on your telephone line, you will always be asked to enter your mailbox/telephone
number when retrieving messages over the telephone. You can always press *82 before calling your own phone number
or your access number. By pressing *82, this will temporarily unblock your Caller ID for just the one call.
A: Tell your callers to press any key when they hear your greeting. The greeting will stop playing, and they will hear the
record tone.
Q: How can someone leave me a fax message?
Q. If I delete a voice message over the telephone, why can I not access it from the Trash folder from the computer?
A: Anyone can send you a fax by calling your phone number associated with your UC Lite mailbox. The mailbox will detect
A: If you erase a message from the telephone, it does NOT go to the Trash folder. The message is no longer available UNLESS,
the fax tones and accept the fax.
after you erase the message, you re-listen to the message and then save it or make it new before hanging up the phone.
Note: If someone is calling to send you a fax, you cannot answer the phone. You have to let it ring and be answered by your
UC Lite mailbox.
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SBC Unified Communications Lite Definition of Terms (Glossary)
Terms and Conditions
BEFORE USING YOUR NEW SBC UNIFIED COMMUNICATIONS LITE SERVICE, PLEASE READ THE FOLLOWING. Your use of the SBC Unified Communications Lite service
represents your agreement to these Terms and Conditions. If you are unwilling to abide by these Terms and Conditions, please contact us immediately.
Access Number –
The telephone number you were given to access your messages over the telephone.
Description of Service
SBC Unified Communications Lite service is provided by Southwestern Bell Messaging Services, Inc. in Connecticut, Michigan, Indiana, Wisconsin, Ohio, Illinois, Texas, Oklahoma,
Missouri, Kansas and Arkansas, and Pacific Bell Information Services in California and Nevada, under a business name of SBC Messaging. Please see the User Guide for more
information on your SBC Unified Communications service.
Alternate ID –
Also referred to as a Secondary Phone Line. An Alternate ID shares the same mailbox as the primary phone line your UC Lite
mailbox is associated with. Each number has access to the same mailbox and messages. Each phone number can have a
separate set of greetings and notification settings, as well as other features.
These Terms and Conditions apply to your mailbox only. The voice mail service described herein requires some regulated services such as:
Touch-tone telephone service; call forwarding features for Call Forward/Busy Line-Don’t Answer (CF/BLDA), Customer Alerting Enablement (CAE) or Message Waiting Indicator
(MWI); and, * code access to voice mail if available. In some cases, the call forwarding and message waiting features may be included as part of your voice mail service. If not,
when you order voice mail, unless otherwise informed, an order is placed on your behalf with SBC for these services. You can check with our office to verify if the services are
included and for any applicable charges. The Busy/Don’t Answer call forwarding feature may prevent reception of operator interrupt calls.
“Beeping” Dial Tone –
A special sounding dial tone that plays intermittently. It is one of the forms of MWI (Message Waiting Indicator). This special
“beeping” dial tone alerts you to new messages when you pick up your phone.
Prices
A monthly recurring charge and a one-time non-recurring charge apply. Monthly recurring charges are subject to change. Rates and requirements are based upon
Customer’s local service provisioning arrangement (e.g., call forwarding). Detailed rates and charges appear on your SBC local telephone bill. Depending on your Local Exchange
Carrier/Competitive Local Exchange Carrier (LEC/CLEC), local and toll usage charges may apply when retrieving mailbox messages and each time a call is forwarded to your mailbox
if you subscribe to a usage sensitive (e.g. measured service) service plan. If you access your mailbox from outside your local calling area, applicable local toll or long distance
charges apply. SBC Messaging reserves the right to modify these Terms and Conditions, including changing charges or discontinuing the provision of SBC Unified Communications
Lite at any time. SBC Messaging will notify you of any price change or discontinuance before its effective date. No sales representative, independent or other, has the authority
to change these Terms and Conditions.
Distribution List –
A list of subscriber phone numbers, subscriber email addresses, and non-subscriber email addresses that you can send
messages to. You can use a distribution list to send the same message to a group of people with one phone call or one
email from your UC Lite mailbox.
Availability
SBC Unified Communications Lite services not available on all residential and business classes of services. Residential services are not available on non-residential lines and are
not available under a term plan. SBC Unified Communications voice mail may be periodically unavailable for general maintenance.
Fast Login –
The feature that enables your system to recognize if you are calling from the phone associated with your UC Lite mailbox.
When this feature is turned on, you do not have to press # when logging in to your mailbox. When on, the system recognizes
your phone number (mailbox number). This feature can also be used in combination with the PIN Skip feature so that neither
a phone number or PIN are required for you to log in to your mailbox over the phone.
Service Policy
Customer understands that SBC Messaging may change or modify the SBC Unified Communications technology architecture that may result in Customer (1) experiencing lost
messages or service disruptions and (2) changing its telephone number to continue receiving SBC Unified Communications Lite service.
Terms of Payment
If your local service is provided by one of the SBC local telephone companies, SBC Arkansas, SBC Kansas, SBC Missouri, SBC Oklahoma, SBC Texas, SBC California, SBC Nevada, SBC
Illinois, SBC Indiana, SBC Michigan, SBC Ohio, SBC Wisconsin, and SBC Southern New England Telephone Company in Connecticut, your SBC Unified Communications charges will
appear on your SBC local telephone bill. In all other cases or if requested, you will receive a bill from SBC Messaging for your SBC Unified Communications charges. Payment
is due on the date specified on the bill. If any portion of payment is received after the payment due date, a monthly late charge may apply. The monthly late charge will be
administered according to applicable state tariffs and/or SBC standard billing procedures and will not exceed the highest amount allowed by law. Telecommunication services
cannot be disconnected solely for non-payment of your SBC Unified Communication Lite charges.
Email Server –
if you have POP3 on an External Email Account, you must provide your ISP's email server name, your user name and
password. Key the appropriate information into the spaces provided. Be advised that SBC Unified Communications Lite
cannot access email servers behind corporate firewalls. Click the Test Email button after your information has been saved.
It will inform you of whether SBC Unified Communications Lite can access your email.
Cancellation of Services
You may cancel your service at any time. If you have purchased a package or grouping of services from your SBC local service provider, cancellation of your SBC Unified
Communications Lite service may impact your package/grouping. If you cancel your SBC Unified Communications service, you agree to pay a pro-rated amount for the unused
portion of the final month of your service. SBC Messaging may cancel your mailbox service for non-payment of applicable charges. SBC Unified Communications Lite is designed
as a voice mail service – not an announcement service. Use of this service as an announcement service, and/or other improper or excessive use, may impair SBC Messaging’s
ability to provide reasonable service to other customers. SBC Messaging reserves the right to cancel your service at any time, with or without notice, if as determined solely by
SBC Messaging based on its network/service design and usage experience your SBC Unified Communications Lite service is (1) being used in an improper manner including, but
not limited to, using it as an announcement service or for unlawful purposes, (2) generating excessive usage, (3) affecting SBC Messaging’s ability to provide reasonable service
to other customers, or (4) being used to interfere with another’s use of the telephone/voice mail system.
Mailbox Number –
This is your phone number associated with your SBC Unified Communications Lite service.
MWI –
Message Waiting Indicator.
Pager Notification
Pager Notification allows your pager to notify you when a message is received in your mailbox. Paging service and equipment must be purchased separately. Pager number
must be in the same Service Area as your mailbox. Other restrictions may apply.
Landline Phone–
Limitation of Liability
This term refers to a phone that attaches to a physical phone jack in your home or business.
SBC MESSAGING SHALL MAKE REASONABLE EFFORTS TO PROVIDE CONTINUOUS, UNINTERRUPTED, AND ERROR-FREE SERVICES TO SBC UNIFIED COMMUNICATIONS LITE CUSTOMERS, BUT THE
LIABILITY OF SBC MESSAGING, ITS PARENT AND AFFILIATES FOR FAILURE TO DO SO SHALL BE LIMITED TO A REFUND OF THE FEES PAID BY THE CUSTOMER FOR THE SERVICE FOR THE PERIOD
OF INTERRUPTED OR ERRONEOUS SERVICE (THE PRORATED AMOUNT). NEITHER SBC MESSAGING NOR ANY OF ITS AFFILIATES SHALL BE LIABLE TO THE CUSTOMER OR ANY THIRD PARTY FOR
ANY SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY KIND INCLUDING, BUT NOT LIMITED TO, THE LOSS OF INFORMATION, PROFITS OR BUSINESS OPPORTUNITY ARISING FROM
THE PERFORMANCE OR FAILURE TO PERFORM SBC UNIFIED COMMUNICATIONS LITE SERVICE REGARDLESS OF THE CAUSE OF SUCH FAILURE TO PERFORM, INCLUDING BUT NOT LIMITED TO THE
NEGLIGENCE. WHILE SBC MESSAGING ATTEMPTS TO MONITOR AND MAINTAIN COMMERCIALLY REASONABLE SERVICE LEVELS BETWEEN ITS SBC UNIFIED COMMUNICATIONS LITE SERVICE AND
AN INVOLVED PAGER COMPANY, WE CANNOT ENSURE ACCEPTABLE SERVICE LEVELS FROM THE PAGER SERVICE PROVIDER. ANY CONCERNS OR QUESTIONS ABOUT YOUR PAGING SERVICE MUST
BE ADDRESSED TO YOUR PAGER SERVICE PROVIDER. THE PURPOSE OF THIS PROVISION IS TO LIMIT SBC MESSAGING’S, ITS PARENT, AND ITS AFFILIATES’ LIABILITY ARISING OUT OF THIS
AGREEMENT AND/OR THE PROVISION OF SERVICES.
PIN Skip –
The feature that works with Fast Login and allows you to access your mailbox without entering your PIN if you are calling
from your own phone.
Subscriber –
This term refers to an SBC Unified Communications Lite customer.
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