SBC 4000 phone
4 Line Intercom Speakerphone
with Caller ID
User’s Guide
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Getting Started
Before you begin . . .
The SBC 4000 Intercom Speakerphone is designed for easy installation in your home or office.
However, it is important that you follow these few simple guidelines:
-
Take a few minutes to read this manual so that you thoroughly understand the instructions to
be followed for proper installation of your telephones.
-
This User’s Guide provides easy to understand directions for operation of your system. Please
retain these instructions for future reference when adding stations or making changes to your
system.
Packing List
Remove the unit from the package and check this list to be certain all parts are included:
User’s Guide
Handset
Coiled Handset Cord
This User’s Guide
Telephone Base Unit
Two Desk Pedestal
Feet
Telephone Line Cords
(2 long and 1 short)
AC Adapter
Wall Mount
Bracket/Desk Pedestal
ii
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Table of Contents
Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .i
Location of Controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .vii
Installing Your System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-9
Step 1: Identify Your Existing Wiring System . . . . . . . . . . . . . . . . .1
Step 2: Plan Your Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2
Step 3: Install Desk/Table Top Phones . . . . . . . . . . . . . . . . . . . . . .4
Step 4: Install Wall Mounted Phones . . . . . . . . . . . . . . . . . . . . . . .6
Assigning Station Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8
Verifying Proper Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
Setting Up Your System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10-19
Setting Up Your System at a Glance . . . . . . . . . . . . . . . . . . . . . . .10
Setting Automatic Line Selection . . . . . . . . . . . . . . . . . . . . . . . . . .12
Setting Distinctive Ringing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13
Setting Up Toll Restriction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14
Setting System Call Privacy On/Off . . . . . . . . . . . . . . . . . . . . . . . .18
Setting Up Private, Auxiliary and Unconnected Lines . . . . . . . . . . .19
Operating Your System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20-43
Using the Desk Pedestal/Wall Mount Bracket . . . . . . . . . . . . . . . . .20
Indicator Light Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21
Setting Ringers On/Delayed/Off . . . . . . . . . . . . . . . . . . . . . . . . . . .22
Adjusting Volume Levels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23
Making a Tone/Pulse Selection . . . . . . . . . . . . . . . . . . . . . . . . . . .24
Making and Answering a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25
Using Redial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26
Using Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27
Using Another Line During a Conversation . . . . . . . . . . . . . . . . . . .28
iv
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Table of Contents
Operating Your System (Continued)
Conferencing Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29
Transferring Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30
Using Caller ID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32
Using Telephone Company Voice Mail . . . . . . . . . . . . . . . . . . . . . .34
Using Flash . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35
Using Mute . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36
Using Do Not Disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37
Using Line Reserve . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38
Releasing Call Privacy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39
Using Toll Restriction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .40
Using the Call Timer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41
Using a Headset with Your Telephone . . . . . . . . . . . . . . . . . . . . . .42
Adjusting Your Telephone’s Time and Date . . . . . . . . . . . . . . . . . .43
Memory Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44-49
Memory Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44
Using Memory Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45
Using Personal Directory Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . .46
Using Shared Directory Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47
Special Memory Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48
Intercom Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50-57
Making Intercom Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50
Answering Intercom Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51
Making Pages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52
Answering Pages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53
Selecting Intercom Ring, Intercom Voice, or Handsfree . . . . . . . . .54
Using Off Hook Voice Announce . . . . . . . . . . . . . . . . . . . . . . . . . .55
Monitoring a Room Using the Intercom . . . . . . . . . . . . . . . . . . . . .56
Naming Stations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57
v
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Table of Contents
Expanding the System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58-59
Standard Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58
Private Lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58
Auxiliary Lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59
Centrex Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .60-63
Using Centrex with your Telephone . . . . . . . . . . . . . . . . . . . . . . . .60
Storing the Centrex Prefix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .61
Setting up a Telephone as a Centrex Console . . . . . . . . . . . . . . . .62
Setting a Telephone to Ring a Centrex Console . . . . . . . . . . . . . . .63
Additional Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .64-78
Using Other Telephones with your Telephone . . . . . . . . . . . . . . . . .64
Using the Data/Fax Jack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .65
Using Optional External Feature Module . . . . . . . . . . . . . . . . . . . .66
Replacing Your Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .68
Adjusting Held Call Reminder . . . . . . . . . . . . . . . . . . . . . . . . . . . .69
Adjusting Auto Hold Drop Time . . . . . . . . . . . . . . . . . . . . . . . . . . .70
Adjusting Flash Length . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71
Erasing All Feature Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .72
Setting the Loop Voltage Detector . . . . . . . . . . . . . . . . . . . . . . . . .73
Troubleshooting Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .74
FCC Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .76
Warranty Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .78
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .80-81
vi
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Location of Controls
LOW BATTERY
Indicator (p. 68)
Station In-Use Indicators (p. 21)
PROGRAM Button (pp. 10-19, 44-57)
NEW CALL Lamp (pp. 32, 34)
TRANSFER Button
(pp. 30-31)
PAGE Button (pp. 52-53)
REDIAL Button (p. 26)
HOLD Button (p. 27)
VOLUME Control
Buttons (p. 23)
Microphone (pp. 25, 50-56)
HEADSET Button and
Indicator (p. 42)
MUTE Button and
Indicator (p. 36)
SPEAKER Button and
Indicator (pp. 25, 50-56)
vii
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Location of Controls
CALLER ID Button (pp. 32-33)
LINE Buttons and
Indicators (pp. 21, 25, 38)
LEFT ARROW Button (pp. 32-33, 46-47)
DELETE Button (pp. 25, 32-33)
INTERCOM Button and
Indicator (pp. 21, 50-53)
RIGHT ARROW Button (pp. 32-33, 46-47)
DIAL Button (pp. 32-33, 46-47)
CONFERENCE Button (p. 29)
FLASH Button
(pp. 35, 48)
MEMORY Buttons (p. 45)
LOWER Button (p. 45)
Battery Compartment (p. 68)
Line Jacks (pp. 4, 6)
AC Adapter Jack (pp. 5-6)
viii
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Installing Your System
Step 1: Identify Your Existing Wiring System
In order for you to properly connect your SBC 4000 to an existing wiring system,
it is important that you understand its configuration. The following are the most
common multiple line situations. They consist of either one or both types of stan-
dard telephone jacks: The RJ11 Single Line Jack and the RJ14 Double Line Jack.
Your system should match one of them.
2 incoming lines with
1 wall jack
Line 1-2
2 incoming lines with
2 wall jacks
Line 1
Line 1-2
Line 1
Line 2
Line 3
3 incoming lines with
2 wall jacks
3 incoming lines with
3 wall jacks
Line 2
Line 3
4 incoming lines with
2 wall jacks
Line 1-2
Line 3-4
ix
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Installing Your System
Step 1: Identify Your Existing Wiring System (Continued)
4 incoming lines with
3 wall jacks
Line 1-2
Line 3
Line 4
4 incoming lines with
4 wall jacks
Line 1
Line 2
Line 3
Line 4
Label the jacks at each location.
Identify and label the jacks at each location to avoid the possibility of improperly connecting any
of the lines to the telephones. To do so, write the line number(s) directly on each jack plate with
a felt-tip pen.
For example:
If you have difficulty in identifying wall jacks.
Call the vendor who installed the inside wiring and ask for assistance in identifying your existing
wiring system and jacks.
If you are installing new wiring and jacks.
If any new telephone wiring and modular jacks need to be installed, and four lines are to be used,
install two-line RJ14 jacks at each telephone location. Each RJ14 jack accommodates two tele-
phone lines.
1
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Installing Your System
Step 2: Plan Your Installation
Up to 16 SBC 4000 telephones may be connected to form your office/home con-
figuration. Each phone must be assigned a different station number, from 11 to
26.
IMPORTANT: Each SBC 4000 telephone must be connected to the same Line 1
telephone number for proper operation. The remaining lines may or not be con-
nected to each station as you desire.
Standard Installation:
Your telephones come factory-set for a standard “Shared” installation, which is
also called “square” in telephone terminology. This means that Line 1 is to be
connected to the same Line 1 telephone number at all the stations, Line 2 is to be
connected to the same Line 2 telephone number at all the stations, and so on for
Lines 3 and 4.
This is the desired setup for most installations, and if this is how you will be con-
necting your SBC 4000 system, you do not need to change any of the line con-
nection settings in the telephones. You need only connect the phones to the tele-
phone lines, and then follow the instructions on page 9 to be sure that you have
connected the telephone numbers in the same order to each station.
Installations with Private Lines, Auxiliary Lines, and Unconnected Lines:
You may wish to connect private lines to Lines 2, 3 or 4 at some or all of your tele-
phones. A private line is a telephone number that is connected to only one of the
telephones, and is not shared with any other station. You may also wish to con-
nect auxiliary lines to Lines 2, 3 or 4 at some of your telephones. An auxiliary line
is a telephone number that is shared by two or more stations, but which is a dif-
ferent telephone number than the corresponding line at the other stations. These
sort of installation requirements are common in Centrex environments, or in com-
panies where clusters of telephones share common lines. In addition you may
wish to leave some lines unconnected at some stations.
If your installation has any of these requirements, carefully fill out the worksheet
on the following page and use it as a guide as you connect the telephone lines
to your telephones, then follow the instructions on page 19 to properly set each
line at each station.
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Mark each line at each station as either Shared, Private, Aux, or
Unconnected. Refer to page 19 if you are not sure of the meaning of
these terms. Note that Line 1 must be “Shared” at all the stations,
meaning that Line 1 must be connected to the same telephone num-
ber at all the stations.
IMPORTANT: If you have circled anything other than “Shared” on this
worksheet, then after installing your phones according to this work-
sheet you must follow the instructions on page 19 to set each phone
as you have marked on this worksheet.
Installation
Worksheet
User’s Name
or Telephone
Location
Line 4
Line 2
Line 3
Line 1
Station
Number
Tel #___________
Tel #___________
Tel #___________
Tel #____
Shared Private
L2Aux1
Unconnected
Shared Private
L3Aux1
Unconnected
Shared Private
L4Aux1 L4Aux2
Unconnected
Shared
Stn. 11
Stn. 12
Stn. 13
Stn. 14
Stn. 15
Stn. 16
Stn. 17
Stn. 18
Stn. 19
Stn. 20
Stn. 21
Stn. 22
Stn. 23
Stn. 24
Stn. 25
Stn. 26
Shared Private
L2Aux1
Unconnected
Shared Private
L3Aux1
Unconnected
Shared Private
L4Aux1 L4Aux2
Unconnected
Shared
Shared
Shared
Shared
Shared
Shared
Shared
Shared
Shared
Shared
Shared
Shared
Shared
Shared
Shared
Shared Private
L2Aux1
Unconnected
Shared Private
L3Aux1
Unconnected
Shared Private
L4Aux1 L4Aux2
Unconnected
Shared Private
L2Aux1
Unconnected
Shared Private
L3Aux1
Unconnected
Shared Private
L4Aux1 L4Aux2
Unconnected
Shared Private
L2Aux1
Unconnected
Shared Private
L3Aux1
Unconnected
Shared Private
L4Aux1 L4Aux2
Unconnected
Shared Private
L2Aux1
Unconnected
Shared Private
L3Aux1
Unconnected
Shared Private
L4Aux1 L4Aux2
Unconnected
Shared Private
L2Aux1
Unconnected
Shared Private
L3Aux1
Unconnected
Shared Private
L4Aux1 L4Aux2
Unconnected
Shared Private
L2Aux1
Unconnected
Shared Private
L3Aux1
Unconnected
Shared Private
L4Aux1 L4Aux2
Unconnected
Shared Private
L2Aux1
Unconnected
Shared Private
L3Aux1
Unconnected
Shared Private
L4Aux1 L4Aux2
Unconnected
Shared Private
L2Aux1
Unconnected
Shared Private
L3Aux1
Unconnected
Shared Private
L4Aux1 L4Aux2
Unconnected
Shared Private
L2Aux1
Unconnected
Shared Private
L3Aux1
Unconnected
Shared Private
L4Aux1 L4Aux2
Unconnected
Shared Private
L2Aux1
Unconnected
Shared Private
L3Aux1
Unconnected
Shared Private
L4Aux1 L4Aux2
Unconnected
Shared Private
L2Aux1
Unconnected
Shared Private
L3Aux1
Unconnected
Shared Private
L4Aux1 L4Aux2
Unconnected
Shared Private
L2Aux1
Unconnected
Shared Private
L3Aux1
Unconnected
Shared Private
L4Aux1 L4Aux2
Unconnected
Shared Private
L2Aux1
Unconnected
Shared Private
L3Aux1
Unconnected
Shared Private
L4Aux1 L4Aux2
Unconnected
Shared Private
L2Aux1
Unconnected
Shared Private
L3Aux1
Unconnected
Shared Private
L4Aux1 L4Aux2
Unconnected
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Installing Your System
Step 3: Install Desk/Table Top Phones
Lines
1&2
L1/L2
1 Connect First Line Cord
Connect one end of a long telephone line cord
to the jack on the bottom of the telephone
labeled L1/L2. Connect the other end to the
jack(s) labeled Lines 1 & 2 either:
directly to the wall jack if it is a two-line RJ14
jack
OR
to a two-line coupler (not provided) if you have
two single-line RJ11 jacks for lines 1 and 2.
Then connect the two cords of the coupler to
the corresponding wall jacks. Two-line cou-
plers are available many places, for example
Radio Shack (part #279-401).
L1/L2
Line 1
Line 2
2 Connect Second Line Cord
Connect one end of a long telephone line cord
to the jack on the back of the telephone labeled
L3/L4. Connect the other end to the wall
jack(s) labeled Lines 3 & 4 in the same manner
as described in the previous step.
L3/L4
4
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Installing Your System
Step 3: Install Desk/Table Top Phones (Continued)
3 Connect Handset
Plug either end of the coiled handset cord into
the handset and the other end into the jack on
the side of the telephone. Place the handset in
the cradle.
4 Connect Power Cord
Plug the AC power cord into the adapter jack
on the bottom of the telephone. Thread the
power cord into the recessed groove. Plug the
AC adapter into an electrical outlet not con-
trolled by a wall switch.
5 Assign a Station Number
Refer to page 8 for detailed instructions on
assigning a station number.
6 Install a 9-Volt Battery (Optional)
It is not necessary for you to install a battery in
your telephone for it to function normally. In
fact, a battery is not even needed to preserve
your memory dial numbers in the event of a
power failure. This is because all memory dial
numbers are stored in a static memory which
retains its contents even with no electrical
power. The only purpose of having a battery
installed is so that the telephone itself can func-
tion for up to two hours in the event of a power
failure. You may wish to install a battery in at
least one phone for emergency operation, or
have another standard phone available. If you
wish to install a battery, refer to page 68 for
detailed instructions.
7 Verify Proper Installation
IMPORTANT: Please remember to perform the
procedure on page 9, after you assign each
station number, to verify that each telephone is
properly installed.
5
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Installing Your System
Step 4: Install Wall Mounted Phones
1 Connect Cords to Telephone
If the wall jack is labeled Lines 1 & 2, connect
the short telephone line cord to the jack on the
telephone labeled L1/L2. If the wall jack is
labeled Lines 3 & 4, connect the short cord to
the jack on the telephone labeled L3/L4.
L1/L2
L3/L4
AC power cord
Connect the long telephone line cord to the
other line jack on the telephone and thread it
through its long groove on the bottom of the
phone, then plug the AC power cord into the
adapter jack on the bottom of the telephone,
threading the power cord through its long
groove on the bottom of the phone.
Thread the short telephone cord through the
square hole in the center of the wall mount
bracket, and then attach the wall mount brack-
et to the base of the telephone.
2 Connect Cords to Wall
Connect the long telephone line cord to the
jack by the baseboard, and plug the AC
adapter into the nearest electrical outlet not
controlled by a wall switch.
3 Reverse Handset Hook
Slide the telephone hook out of the cradle,
rotate it 180 degrees so that its tab faces
upward, and then slide it back into the cradle.
4 Connect Handset
Plug either end of the coiled handset cord into
the handset and the other end into the jack on
the side of the telephone. Place the handset in
the cradle.
6
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Installing Your System
Step 4: Install Wall Mounted Phones (Continued)
5 Assign a Station Number
Refer to page 8 for detailed instructions on
assigning a station number.
6 Install a 9-Volt Battery (Optional)
It is not necessary for you to install a battery in
your telephone for it to function normally. In
fact, a battery is not even needed to preserve
your memory dial numbers in the event of a
power failure. This is because all memory dial
numbers are stored in a static memory which
retains its contents even with no electrical
power. The only purpose of having a battery
installed is so that the telephone itself can func-
tion for up to two hours in the event of a power
failure. You may wish to install a battery in at
least one phone for emergency operation, or
have another standard phone available. If you
wish to install a battery, refer to page 68 for
detailed instructions.
7 Attach Telephone to Wall
Hold the telephone close to the wall and con-
nect the short telephone line cord to the jack.
Then mount the telephone to the wall plate,
sliding it down firmly so that it locks securely in
place.
8 Verify Proper Installation
IMPORTANT: Please remember to perform the
procedure on page 9, after you assign each
station number, to verify that each telephone is
properly installed.
7
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Installing Your System
Assigning Station Numbers
Each station must be assigned a different station number.
To assign a station a number:
1 Press PROGRAM.
- The display will read “Program...”
2 Press the soft key under NEXT.
- The display will show the currently
assigned station number.
3 Press the soft key under CHANGE
repeatedly, until the desired station
number is displayed.
Until a telephone is assigned a station number,
the telephone will not operate, and the display
will read “Station #??”. To assign this telephone
a station number, simply press the soft key under
CHANGE repeatedly until the desired station
number is displayed.
The choices are Station #11 through
Station #26.
4 Press PROGRAM to exit.
It is important to connect the telephone to the
telephone lines before pressing CHANGE, so
that the phone can check other existing sta-
tions in the system, and avoid offering you a
duplicate station assignment.
You may follow the above steps at any
time if you wish to change a telephone’s
station number.
Note: If you are connecting your tele-
phone for the first time, the telephone
automatically starts at the station
assignment screen, so you begin with
step #3.
Note: One phone in the system must be set as
Station #11 in order for all the system features,
such as shared directory dial, to function.
Using Station Names
If you wish, you may also assign your station a
name (See page 57). Then, people will see your
station’s name when you call them on the inter-
com.
8
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Installing Your System
Verifying Proper Installation
The following procedure should be used at each telephone to verify proper instal-
lation. Also use this procedure any time you are experiencing difficulty, to test
system configuration and identify possible system connection errors. The phone
must be connected to the AC power supply, line 1 must be connected to the line
1 jack, and the phone must have been assigned an intercom station number.
IMPORTANT: If you ever have a problem with the installation or use of your sys-
tem, please check the following procedure before calling customer support for
assistance.
First, verify that line 1 is connected to the same telephone number at all the tele-
phones. Do do this, press the line 1 button at one of the telephones. The line 1
LED should be green, the speakerphone LED should be red, and dial tone should
be heard from the speaker. Now go to each of the other stations and make sure
that each line 1 LED is red.
Next, make sure that lines 2, 3 and 4 are connected the same at all the phones
by following the following steps at each telephone:
1. Press the line 1 button. The line 1 LED should be green, the speakerphone
LED should be red, and dial tone should be heard from the speaker.
2. Dial the telephone number for line 2. The line 2 LED should flash slowly. If
the line 2 LED does not flash, then line 2 is improperly connected to this tele-
phone.
3. If this telephone utilizes line 3 and/or line 4, repeat steps 1 and 2, substituting
the respective phone number(s) in step 2.
9
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Setting Up Your System
Setting Up Your System At A Glance
The following must be done at each station:
Program
Factory Setting
Page
Station Number
Assignment
Not assigned
8
Automatic Line Selection
Set Distinctive Ringing
Toll Restriction
Line 1
None Set
12
13
No Restrictions
None Set
14-17
19
Set up and Private,
Auxiliary, and
Unconnected Lines
Set Ringers
On/Delayed/Off
All Ringers On
Handsfree
22
54
Select Intercom Ring,
Voice or Handsfree
Note: You must program a feature only if you wish to change its setting from the
Factory Setting.
10
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Setting Up Your System
Setting Up Your System At A Glance (Continued)
The following must be done at Station #11:
Program
Factory Setting
Page
Set Toll Restriction
Access Code
“1234”
14
Set System Call Privacy
On/Off
On
18
Tone or Pulse Dialing
Tone
24
47
Store Shared Directory
Dial Numbers
None Stored
Name Stations
None Named
57
Note: You must program a feature only if you wish to change its setting from the
Factory Setting.
11
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Setting Up Your System
Setting Automatic Line Selection
To choose which line will be
automatically selected:
You may choose
any of the outside
lines or the Intercom
line to be selected
automatically when
you lift the handset
or press the SPEAK-
ER button
1 Press PROGRAM.
- The display will read “Program...”
2 Press the soft key under NEXT
repeatedly, until ”Auto Seize”
appears in the display.
The display will show the current
auto seize setting.
3 Press the soft key under CHANGE
repeatedly, until the desired auto
seize setting is displayed.
This feature allows you to choose which line will
be selected automatically when you lift the hand-
set or press the SPEAKER button.
The choices are:
Auto Seize:L1 (factory setting)
Auto Seize:L2
Auto Seize:L3
Auto Seize:L4
You may choose any of the outside lines or the
Intercom line. If your chosen line is in-use, the
telephone will automatically select the next avail-
able line.
Auto Seize:INTCM
Note: An incoming call that is ringing at your
telephone will be selected automatically when
you lift the handset or press the SPEAKER or
HEADSET button, regardless of the choices you
have made for automatic line selection.
4 Press PROGRAM to exit.
If you wish to select a different line while your
phone is ringing, you must press the desired
LINE button before lifting the handset.
12
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Setting Up Your System
Setting Distinctive Ringing
To assign distinctive rings to
one or more lines:
All lines are initially set to ring with Ring Sound
#1. If you prefer, you may assign each outside
line one of seven other distinctive ringer tones.
1 Press PROGRAM.
- The display will read “Program...”
This feature is usually used in one of four ways:
1 You may want to assign one of your lines its
own ring tone and leave the other lines set at the
default ring. For example, if line 3 were a private
line at your telephone, you may assign it a dis-
tinctive ring so you could easily recognize calls
ringing on your private line.
2 Press the soft key under NEXT
repeatedly, until ”Distinctive Ring”
appears in the display, and then
press ENTER
The display will show the distinctive
ring setting for Line 1.
2 Or, you may want to assign a particular line
the same distinctive ring at all of the stations.
For example, if line 3 were the customer service
line, you may assign line 3 the same distinctive
tone at all the telephones so everybody could
easily tell when this line was ringing.
3 Press the soft key under CHANGE
repeatedly, until the desired distinc-
tive ring setting for Line 1is dis-
played.
The choices are:
L1:RING SOUND #1 (factory set-
ting) through RING SOUND #8
3 Another use of this feature would be to give all
of the lines at your telephone the same distinc-
tive ring so that you could easily tell when your
particular phone was ringing and differentiate it
from the ringing of other nearby telephones.
4 Press the soft key under NEXT to
see the current setting for Line 2,
and repeat steps 3 and 4 to change
the settings for Lines 2-4.
4 Or, you might give all of your lines the same
distinctive ring simply because you prefer that
particular ringing tone.
5 Press PROGRAM to exit.
Note: At any time when you have a
particular distinctive ring setting dis-
played, you may press the soft key
under HEAR to hear an example of
that distinctive ring.
13
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Setting Up Your System
Setting Up Toll Restriction
To set the system’s toll restric-
tion access code:
The Toll Restriction feature enables you to con-
trol outgoing calls and helps you prevent unau-
thorized long distance calls.
At Station #11:
The toll restriction access code is set at station
#11. This code is needed when you wish to
change any toll restriction settings or when you
wish to turn toll restriction on or off at a particu-
lar phone. (See page 40).
1 Press PROGRAM.
- The display will read “Program...”
2 Press the soft key under NEXT
repeatedly, until “Toll Restriction”
appears in the display, and then
press ENTER.
If you ever forget the access code, simply set a
new code at Station #11. Until you set the
access code, the code will be the one set at the
factory, which is “1234”.
- The display will read “Access
Code:
.”
****
3 Press the soft key under CHANGE if
you wish to store a new access
code.
Setting the restricted numbers and
the allowed exceptions at a particu-
lar telephone:
Follow the instructions on the following three
pages for setting toll restrictions at particular
phones. After you set a phone’s toll restrictions,
the settings will not be erased, even in the event
of a power failure. So you do not need to worry
about ever having to re-enter the toll restriction
settings at any of the stations. If you ever do
wish to erase all the toll restriction settings
stored at a particular phone, follow the instruc-
tions on page 49.
4 Enter a 4 digit number.
5 Press PROGRAM to exit.
Turning toll restriction on/off at a
particular telephone:
Follow the instructions on page 40 for turning
toll restriction on and off at a particular phone.
Note: After setting a station’s restrictions, its toll
restriction is automatically ON. In the future, you
may temporarily override its toll restriction or turn
its toll restriction off for a longer period without
affecting the settings stored in the telephone.
14
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Setting Up Your System
Setting Up Toll Restriction (Continued)
To set the restricted numbers
at a particular telephone:
Toll restriction numbers are set individually at
each station, so the restrictions can vary from
phone to phone.
1 Press PROGRAM.
- The display will read “Program...”
Some examples of popular restrictions:
“1” ... to restrict all numbers starting with “1”.
“01” ... to restrict all international calls.
“0” ... to restrict all operator-assisted calls.
“#976” ... to restrict all “0976” and “1976” calls.
(When you enter restricted numbers, “#” is a
wildcard that stands for the number “0” or “1”.)
Note: Restrictions are usually just a few digits,
since they prevent the dialing of all numbers
starting with those digits.
2 Press the soft key under NEXT
repeatedly, until “Toll Restriction”
appears in the display, and then
press ENTER.
- The display will read “Enter Code:”
3 Enter the 4 digit toll restriction
access code which was set at
Station #11 (See preceding page).
- You will hear a confirmation beep
and the display will read “Set
Restricted #”
Use the Worksheet below to plan your choice of
restricted numbers. If you plan to set any sta-
tions with a different set of restrictions, then use
additional copies of this worksheet.
4 Press ENTER
Worksheet
- The display will show the currently
stored Restriction #1, or indicate
“1:!!!!!!” if there is no
Restriction #1 yet stored.
You can set as
many as five
restricted numbers out. Each restriction can be up
at each telephone. to 6 digits long.
Enter the restricted numbers
exactly as you would dial them
5 Press the soft key under CHANGE if
you wish to store a new Restriction
#1, then dial desired restricted num-
ber, up to 6 digits.
1st Restriction
2nd Restriction
3rd Restriction
4th Restriction
5th Restriction
6 Press the soft key under SAVE.
7 Press the soft key under NEXT and
repeat steps 5-6 if you wish to store
any additional restrictions at this
phone.
15
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Setting Up Your System
Setting Up Toll Restriction (Continued)
To completely restrict specific
lines at a telephone:
In addition to setting specific restrictions at a par-
ticular phone (See preceding page), you may
completely restrict any or all of the lines at a par-
ticular station.
1 Press PROGRAM.
- The display will read “Program...”
People will not be able to make any outgoing
calls on any lines that are completely restricted
at a station, with the exception of the allowed
numbers at that station and calls to “911”.
However, they will still be able to receive incom-
ing calls on these lines, take calls off hold, and
have full use of the intercom.
2 Press the soft key under NEXT
repeatedly, until “Toll Restriction”
appears in the display, and then
press ENTER.
- The display will read “Enter Code:”
3 Enter the 4 digit toll restriction access
code which was set at Station #11
(See page 14).
The ability to completely restrict lines is useful in
an office where you only want people to make
calls on certain lines at particular stations. You
may also wish to put one station in a public area,
such as a lobby, and completely restrict all or
most of its lines.
- You will hear a confirmation beep
and the display will read “Set
Restricted #”
4 Press the soft key under NEXT
repeatedly, until “Line Restriction”
appears in the display, and then
press ENTER.
5 Press the soft key under CHANGE
repeatedly, until the desired Line 1
Restriction setting is displayed.
The choices are:
L1: NORMAL (factory setting)
L1: RESTRICTED
6 Press the soft key under NEXT to
see the current setting for Line 2,
and repeat steps 5 and 6 to change
the settings for Lines 2-4.
7 Press PROGRAM to exit.
16
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Setting Up Your System
Setting Up Toll Restriction (Continued)
If you set restrictions at a particular phone, you
will most likely also want to store some allowed
exceptions at that telephone.
To set the allowed numbers
at a particular telephone:
1 Press PROGRAM.
For example, if you restrict long-distance calls,
you will probably want to store some allowed
area codes, such as “1301”. Or, for example,
you may wish to store “1800”, to allow all “1800”
- The display will read “Program...”
2 Press the soft key under NEXT
repeatedly, until “Toll Restriction”
appears in the display, and then press
ENTER.
calls. Or “1
calls.
” to allow all “1+7 digit”
*******
(When you enter allowed numbers, “ ” is a
wildcard that stands for any number from 0-9.)
You may also want to store some specific
allowed numbers, for example other company
offices.
*
- The display will read “Enter Code:”
3 Enter the 4 digit toll restriction access
code which was set at Station #11
(See page 14).
Use the Worksheet below to plan your choice of
allowed numbers. If you plan to set any stations
with a different set of allowed numbers, then use
additional copies of this worksheet.
- You will hear a confirmation beep
and the display will read “Set
Restricted #”
Worksheet
4 Press the soft key under NEXT.
- The display will read “Set Allowed #”
You can set as
many as five
allowed numbers
Enter the allowed numbers
exactly as you would dial them
out. Each allowed number can
5 Press ENTER
- The display will show the currently
stored Allowed #1, or indicate
“1:!!!!!!!!!!” if there is no
Allowed #1 yet stored.
at each telephone. be up to 10 digits long.
1st Allowed
2nd Allowed
3rd Allowed
4th Allowed
5th Allowed
6 Press the soft key under CHANGE if
you wish to store a new Allowed #1,
then dial desired allowed number, up
to 10 digits.
7 Press the soft key under SAVE.
8 Press the soft key under NEXT and
repeat steps 6-7 if you wish to store
any additional allowed numbers at this
phone.
17
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Setting Up Your System
Setting System Call Privacy On/Off
To set system call privacy
on/off:
If you set your system call privacy ON,
you may still press the CONFERENCE
button at any time during a call to
release Call Privacy
At Station #11:
1 Press PROGRAM.
- The display will read “Program...”
2 Press the soft key under NEXT
repeatedly, until “Advanced Setting”
appears in the display, and then
press ENTER.
3 Press the soft key under NEXT until
“Call Privacy” appears in the display,
and then press ENTER.
The Call Privacy feature is set at Station #11,
and this setting governs the entire system.
There are two possible settings:
The display will show the current
Call Privacy setting
CALL PRIVACY ON: This is the initial factory
setting and when this is set nobody can pick up
their station and join or listen to your conversa-
tion unless you first release the call privacy by
pressing the CONFERENCE button. This fea-
ture helps prevent eavesdropping and the distur-
bance of people accidentally interrupting your
telephone conversations.
4 Press the soft key under CHANGE
repeatedly, until the desired call pri-
vacy setting is displayed.
The choices are:
Call Privacy:ON (factory setting)
Call Privacy:OFF
CALL PRIVACY OFF: This setting is useful for
people who find the call privacy feature unnec-
essary or inconvenient. In some businesses,
people prefer to be able to pick up other stations
without the privacy having to be released first or
having to be conferenced to the line.
5 Press PROGRAM to exit.
Note: Even if you set Call Privacy on,
people will still be able to turn Call
Privacy off during a call if they wish by
pressing the CONFERENCE button.
(See page 39)
Note: There is always call privacy on intercom
calls regardless of your system call privacy
selection. People at other stations cannot listen
in to your intercom conversations.
18
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Setting Up Your System
Setting Up Private, Auxiliary and Unconnected Lines
While you must share the same Line 1 telephone
To program:
number at all the stations, you may choose to
leave some lines unconnected at particular sta-
tions or to connect private or auxiliary lines to
Lines 2, 3 or 4 at particular stations.
1 Press PROGRAM.
- The display will read “Program...”
2 Press the soft key under NEXT
repeatedly, until ”Line Connections”
appears in the display, and then
press ENTER.
SHARED: This is the factory setting for all lines,
and is the setting you use if the particular line is
connected at this station to the same telephone
number as the corresponding line at the other
stations.
The display will show the current
line connection setting for Line 2.
PRIVATE: Use this setting at any telephone that
is connected to a different telephone number
than the corresponding line at the other stations.
For example, you may connect your private tele-
phone number to Line 3 at your station instead of
connecting your station to the shared Line 3. In
this example, you would set Line 3 at your sta-
tion as PRIVATE.
3 Press the soft key under CHANGE
repeatedly, until the desired line
connection setting for Line 2 is dis-
played.
The choices are:
L2: SHARED (factory setting)
L2: PRIVATE
L2: L2 AUX1
AUX: Use this setting if two or more stations are
connected to a different telephone number than
the corresponding line at the other stations, but
they share the same number among them-
selves. For example, you may connect a group
of stations to a separate Line 3 telephone num-
ber than the rest of the system, yet they share
that same Line 3 telephone number among
themselves. In this example, you would set Line
3 at these stations to “L3 AUX1.”
L2: UNCONNECTED
4 Press the soft key under NEXT to
see the current setting for Line 3,
and repeat steps 3 and 4 to change
the settings for Lines 3-4.
5 Press PROGRAM to exit.
Note that you can have up to one auxiliary Line
2, one auxiliary Line 3, and up to two auxiliary
Line 4’s.
UNCONNECTED: Use this feature at any tele-
phone that is not physically connected to all of its
lines. For example, you may install an 4-line
telephone in a room that is currently wired for
only lines 1, 2 and 3. In this example, you would
set Line 4 at this station as UNCONNECTED.
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Operating Your System
Using the Desk Pedestal/Wall Mount Bracket
Your telephone can be placed
on a desk or mounted on a
wall.
If you would like to wall mount your tele-
phone, please refer to the instructions
on page 6.
The wall mount bracket can also be
used as a desk pedestal. Simply attach
the bracket in the opposite direction that
you would for wall mounting, pressing
firmly upward to snap it in place, and
clip in the two supplied desk pedestal
feet.
Many people prefer the extra tilt provid-
ed by the pedestal, especially when the
phone is placed on a large desk.
You may choose to place your telephone
on a desk without the desk pedestal. If
you do so, set the desk pedestal/wall
mount bracket aside in case you want to
use it in the future.
20
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Operating Your System
Indicator Light Description
Line indicators
Off
Line is free
On steady (red)
On steady (green)
On steady (orange)
Line is in use at another station
Line is in use at your station
Line is reserved at your station
Flashing slowly (orange)
Flashing slowly (red)
An outside call is ringing at your telephone
An outside call is ringing, but your ringer is Off,
Delayed, DND, or another call is already ringing
On (red) plus wink
On (green) plus wink
Call is on hold at another station
Call is on hold at your station
On (red) plus orange wink
On (green) plus orange wink
Call is on hold past reminder time at another ext.
Call is on hold past reminder time at your station
Note that the orange wink alerts everybody to a call that is still on hold past the reminder time.
Flashing quickly (red)
Flashing quickly (green)
Call is being transferred to all stations
Call is being transferred to your station
Intercom Indicator
Off
Intercom is free
On steady (red)
On steady (green)
Intercom is in use at another station
Intercom is in use at your station
Flashing quickly (red)
Someone is paging all stations
Flashing quickly (green)
Someone is intercoming or paging your station
LCD Station In-Use Indicators
Off
That station is free
On
That station is in-use
21
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Operating Your System
Setting Ringers On/Delayed/Off
To choose how each line will ring:
Each line ringer can be set individually.
1 Press PROGRAM.
- The display will read “Program...”
An incoming call will flash
ORANGE at your tele-
phone...
2 Press the soft key under NEXT repeat-
edly, until “Ringer Settings” appears in
the display, and then press ENTER.
...or RED if that line ringer
is off, delayed, your Do
Not Disturb is activated, or
another call has already
started ringing
3 The display will show the current ringer
setting for Line 1.
4 Press the soft key under CHANGE
repeatedly, until the desired ringer set-
ting for Line 1 is displayed.
The ringers for each outside line are controlled
individually at each telephone. There are three
possible settings for each line ringer:
The choices are:
L1 Ringer: ON (factory setting)
L1 Ringer: DELAY
RINGER ON: The line will ring normally.
L1 Ringer: OFF
DELAYED RING: The line will start ringing after
the first 20 seconds. This is useful for an office
where a secretary usually answers the phone.
5 Press the soft key under NEXT to see
the current ringer setting for Line 2, and
repeat steps 4 and 5 to change the
ringer settings for Lines 2-4.
RINGER OFF: The line will not ring.
6 Press PROGRAM to exit.
In all these cases, the line indicators will flash
normally to signal an incoming call, and you can
always answer that line, whether or not it is ring-
ing at your telephone, by pressing the corre-
sponding flashing line button.
Note: If you set a ringer ON or DELAYED, and a call comes in on that line while you are having
a conversation on another line, a double ring will sound every 15 seconds to alert you of the
incoming call. This feature, called “off-hook ringing”, can be turned off if you prefer. To do this,
press PROGRAM, then press the soft key under NEXT repeatedly until “Off Hook Ring” appears
in the display, along with the current setting. Press the soft key under CHANGE if you wish to
change the setting, and press PROGRAM to exit.
22
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Operating Your System
Adjusting Volume Levels
To adjust the ringer volume:
While the phone is on-hook and idle:
1 Press the up and down VOLUME
buttons to set desired ringer volume.
With each press, the phone will ring
once at the new volume.
Press to raise volume
Press to lower volume
To adjust the handset volume:
The Ringer, Handset, Speakerphone, Intercom
Speaker and Discrete Alert Volumes can all be
set independently by using the VOLUME but-
tons. To increase the volume, press the UP but-
ton. To decrease the volume, press the DOWN
button. Eight ringer, four handset, eight speak-
erphone, eight intercom speaker, and eight dis-
crete alert volumes are available.
While using the handset:
1 Listen to dial tone or voice.
2 Press the up and down VOLUME
buttons to set desired handset
volume.
To adjust the speakerphone
volume:
The speaker volume levels for the intercom and
for outside calls are separate and independent of
one another. You may, for example, set your
speakerphone so that a caller’s voice will be at a
normal level, yet intercom pages will come
through at a louder volume.
While the speakerphone is activated:
1 Listen to dial tone or voice.
2 Press the up and down VOLUME
buttons to set desired speakerphone
volume.
To adjust the discrete alert volume:
To adjust the intercom speaker
volume:
While the phone is on-hook and idle:
1 Press HOLD.
While using the intercom or receiving a
page:
1 Listen to the voice coming through
your speaker.
2 Press the up and down arrows of the VOL-
UME button to set desired discrete alert vol-
ume. With each press, the phone will ring
once at the new discrete alert volume.
2 Press the up and down VOLUME
buttons to set desired intercom
speaker volume.
The discrete alert volume setting governs the
volume of off-hook ringing, off-hook intercom
ringing, the held call reminder, and the line
reserve alert.
23
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Operating Your System
Making a Tone/Pulse Selection
To set your system to Tone
or Pulse Dialing:
Press the
tone signals if your system is
set to Pulse Dialing
button to send
*
At Station #11:
1 Press PROGRAM.
- The display will read “Program...”
2 Press the soft key under NEXT
repeatedly, until “Advanced Setting”
appears in the display, and then
press ENTER.
The Tone or Pulse dialing selection is made at
Station #11, and this setting governs the entire
system.
3 Press the soft key under NEXT until
“Tone/Pulse” appears in the display,
and then press ENTER.
If any of your telephone lines have Pulse serv-
ice, you must select Pulse Dialing.
The display will show the current
tone/pulse setting
If all your lines have Tone Service, leave the set-
ting at Tone Dialing.
4 Press the soft key under CHANGE
repeatedly, until the desired
If your system is set to Pulse Dialing, you may
tone/pulse setting is displayed.
press the
temporarily to tone during a call.
button to change the dialing mode
*
The choices are:
Dial: TONE (factory setting)
Dial: PULSE
This feature is useful if you have to send tone
signals for access to telephone banking, long
distance or other special services. Dialing mode
will revert to pulse when you hang up.
5 Press PROGRAM to exit.
24
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Operating Your System
Making and Answering a Call
To make and answer calls
using the handset:
When you lift the handset to make a call, the
phone selects a line according to its automatic
line selection setting. (See page 12.) If you lift
the handset while your phone is ringing, your
phone will automatically select the ringing line. If
you wish to override automatic line selection,
press the desired LINE button before lifting the
handset.
1 Lift the handset.
If you wish to override automatic line
selection, press desired LINE button
before lifting the handset.
2 Replace the handset in the cradle to
hang up.
You can use the speakerphone to make or
answer an outside call, an intercom call or a
page. Simply press the SPEAKER button
instead of lifting the handset.
To make and answer calls
using the speakerphone:
1 Press the SPEAKER button to acti-
When you press the SPEAKER button to make a
call, the phone selects a line according to its
automatic line selection setting. (See page 12.)
If you press the SPEAKER button while your
phone is ringing, you will automatically answer
the ringing line. If you wish to override automat-
ic line selection, press the desired LINE button
instead of pressing the SPEAKER button, and
you will be connected to that line on the speak-
erphone.
vate the speakerphone.
If you wish to override automatic line
selection, press the desired LINE
button instead of pressing the
SPEAKER button, and you will be
connected to that line on speaker-
phone.
2 Press SPEAKER again to hang up.
During a call, you may switch back and forth
between handset and speakerphone as much as
you like. Simply press the SPEAKER button
while using the handset to activate the speaker-
phone and then hang up your handset. To
switch back to a handset call, lift the handset.
Note: You may make calls on either
handset or speakerphone using the
“predialing” feature. Many people find
this a convenient and relaxing method
of placing calls. See page 49 for details
on using the predialing feature.
Note that whenever the SPEAKER indicator is
on, you may hang up the handset without dis-
connecting your call.
25
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Operating Your System
Using Redial
To redial the last phone num-
ber you dialed:
Press REDIAL to
redial the last num-
ber you called
1 Go off-hook, either by lifting the
handset, pressing SPEAKER, press-
ing HEADSET, or by pressing the
desired LINE button.
Press REDIAL and then
the right arrow button to
redial any of the last five
numbers you dialed
2 Press REDIAL.
To redial any of the last five
phone numbers you dialed:
The Redial feature enables you to redial or sim-
ply view any of the last five telephone numbers
you dialed, along with the time, date and dura-
tion of each call.
1 While the phone is on-hook and idle,
press REDIAL.
- The display will show the last num-
ber dialed, along with the time and
date of the call, and its duration.
Note that the redial feature is useful if you sim-
ply wish to review your recent calls, or if you
wish to know the duration of a particular call.
There is no need to actually dial the number.
2 Press the right arrow button under
the display to scroll through a list of
the last five numbers dialed, along
with the date, time and duration of
each call.
3 Go off-hook at any time to dial the
displayed number.
26
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Operating Your System
Using Hold
To put an outside call on hold:
1 Press HOLD.
Press HOLD to place an outside
call on hold
2 To take the call off hold, press the
line button of the line on hold.
Note: Once a call is on hold,
it can be taken off hold by
any SBC 4000 telephone.
While a caller is on hold, you can replace the
handset without disconnecting the call. Press
the LINE button at any time to return to your call.
Note: You cannot put an intercom call on hold.
If the call is still on hold at your telephone after
one minute, a triple ring will sound, and will
sound every minute thereafter to alert you that
the caller is still on hold.
Note: If you wish, you may change the first held
call reminder from two minutes to a different
time. (See Page 69.)
You can also take a call off from hold at a non-
SBC 4000 telephone, by simply seizing the line
at that telephone.
27
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Operating Your System
Using Another Line During a Conversation
To make a call on another line:
Remember to put your current call
on hold before seizing another line
1 Press HOLD to place the first call on
hold.
2 Press another LINE button to make
a call on that line.
3 Press the LINE button of the first
call at any time to return to the first
call.
While having a conversation on one line, you
may make a call on another line. Press HOLD to
place your first call on hold and then press
another LINE button to make a second call.
Press the first LINE button at any time to return
to your original call and disconnect the second
call. If you wish to keep the second call, you
must remember to place it on hold before return-
ing to the original call.
To answer a call ringing on
another line:
While having a conversation on one line, if a call
comes in on another line, its line lamp will begin
flashing and a double ring will sound every 15
seconds to alert you of that incoming call. If an
incoming call is ringing on a line that is set to
“ringer off” at your telephone, the alerting ring will
not sound.
1 Press HOLD to place the first call on
hold.
2 Press the flashing LINE button to
answer the incoming call.
You may answer the call by pressing the flashing
LINE button. Remember to put the first call on
hold before answering the incoming call, or the
first call will be disconnected.
To switch between lines:
1 Press HOLD to place your current
call on hold.
You can switch between lines as much as you
want during the course of a call. Always remem-
ber to place your current call on hold before seiz-
ing another line, or you will disconnect your cur-
rent call.
2 Press another LINE button to make
or answer another call.
28
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Operating Your System
Conferencing Calls
To conference two outside
calls:
The Conference button
allows you to join two
outside calls, or another
station to an outside call
1 Make or answer a call.
2 Press HOLD.
3 Make or answer a call on another
line.
4 When the second call is connected,
press the CONFERENCE button.
The lines are immediately confer-
enced.
While having a conversation on one line, you
can make or answer a second call on another
line, then connect both lines together to create a
conference call.
If you wish to talk privately with one party during
a conference call, press HOLD to place both
lines on hold, and then press a LINE button to
talk privately with the person on that line. Press
CONFERENCE to resume the conference call.
5 To end a conference call, hang up.
Both parties will be disconnected.
OR You may press a LINE button if
you wish to continue with the call on
that line. The party on the other line
will be disconnected.
You may also use the conference feature to join
another station to a call on an outside line. The
person at either SBC 4000 telephone can leave
the conference call by hanging up, and the
remaining station will stay connected to the out-
side call.
To conference another station
while on an outside call:
1 Place an intercom call to the desired
station. The outside call is automati-
cally placed on hold.
Another way to conference another station to an
outside call is to tell the person at the other sta-
tion to press the appropriate LINE button at their
telephone. Note that if System Call Privacy is
ON, you must first turn Call Privacy OFF by
pressing the CONFERENCE button, or the per-
son at the other station will not be able join the
call by pressing their LINE button.
2 After the person at the other station
answers, press the CONFERENCE
button to create a conference call.
3 To end the conference call, hang up.
The person at the other station may
remain connected to the outside
call.
29
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Operating Your System
Transferring an Outside Call to Another Station
To transfer a call after first
announcing it to the other sta-
tion:
Press TRANSFER
to send a call to
another station
1 Place an intercom call to the desired
station. The outside call is automat-
ically placed on hold.
2 Wait for an answer. Announce that
You may transfer a call to another station after
first placing an intercom call to the desired sta-
tion to announce the call. If the person at the
other station wishes to talk to the caller, simply
press the TRANSFER button and hang up your
telephone. This feature is especially useful for
screening calls.
you are transferring the call.
3 Press the TRANSFER button.
Note: If the other station does not wish to be
transferred the call, press the LINE button to
return to the outside call.
To transfer a call directly,
without first announcing it to
the other station:
You may also transfer a call directly, without
announcing it to the other station. While the
desired station is ringing, the call will stay on
hold at all the other stations, including yours. If
the person at the desired station does not
answer, you can re-engage the call by pressing
the flashing LINE button. Likewise, if you hear
your telephone ringing the transfer ring and you
are nearer to another telephone, you can take
the call at this telephone simply by pressing the
flashing LINE button.
1 Press the TRANSFER button.
2 Dial the desired two-digit station
number to transfer the call to that
station.
Note: If the desired station does not answer, it
will stop ringing after one minute.
30
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Operating Your System
Transferring an Outside Call to All Stations
To use the transfer ring:
Press TRANSFER twice
to transfer a call to all stations
1 Press TRANSFER twice.
Or use the dialpad num-
bers 31-38 to transfer a
call to all stations with a
personal ring
All the other phones will now ring
with the transfer ring.
To use one of eight personal
rings:
1 Press TRANSFER and then the
desired dial pad number buttons
(from 31-38).
You may transfer an outside call to all stations by
using the transfer ring or one of eight personal
rings. If you answer a call that is not for you, and
you do not know where to direct it, just press
TRANSFER twice. All of the other phones will
ring in the transfer ring and the call will be trans-
ferred to whoever answers next. The call will
remain on hold at your station until another sta-
tion picks up the call.
All the other phones will now ring
with the personal ring represented
by that number.
Your telephone also features eight unique per-
sonal transfer rings which you may use to trans-
fer a call to all of the other stations. This feature
is helpful if you wish to transfer a call to a partic-
ular person who may not always be by a partic-
ular phone. Many people find this method of
transferring a call more professional and unob-
trusive than the traditional method of using voice
pages to call people to the phone. You may
assign each person their own personal ring, and
each time a call comes in for them, you can
transfer the call to all stations with their personal
ring.
31
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Operating Your System
Using Caller ID
To see the caller ID informa-
tion of an incoming call:
Press CALLER ID and the arrow buttons
to view the caller list
The caller ID information will be dis-
played automatically, with no need to
press the CALLER ID button.
To use call waiting caller ID:
When you are on the line and another
call comes in, the display will automati-
cally display the caller ID information.
If you wish to answer that call, use the
FLASH button to toggle between the
calls.
The Caller ID feature works in conjunction with
Caller ID service, which may be offered by your
local telephone company, is name and number
and call waiting caller ID compatible, and can
store up to 50 of your most recent calls.
In order for this feature to work, you must sub-
scribe to the Caller ID service from your local
telephone company. Name and number caller
ID and call waiting caller ID may not be available
in all areas that offer caller ID service, and may
cost more than basic number caller ID service.
To use the NEW CALL Lamp:
When the NEW CALL lamp is lit solid,
this means that at least one new call
has been added to the caller list since
the Caller ID button was last pressed.
Note that the NEW CALL lamp will
turn off as soon as you press the
Caller ID button, regardless of
whether you view the new calls or
not. Note also that if you answer a call
at your phone, it will not light the NEW
CALL lamp.
Note that you must order Caller ID service sepa-
rately for each line on which you want the serv-
ice.
If you subscribe to Call Waiting Caller ID com-
bined service, your telephone will let you see
who is calling while you are on another call.
Note that your telephone company must provide
this service in order for this feature to work.
To view numbers in the caller
list:
When you press the CALLER ID button to view
the caller list, the display will indicate the number
of new calls in the caller list, as well as the total
number of calls in the caller list. A “new” call is
one that has not yet been viewed. You can then
use the right arrow button to view the list from
most recent to oldest, or the left arrow button to
go from the oldest to the most recent calls.
1 Press the CALLER ID button.
2 Use the right and left arrow buttons
under the display to view the caller
list.
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Operating Your System
Using Caller ID (Continued)
When you dial a number from the caller list, the
telephone will dial it as it is shown in the display,
with a “1” and the area code. If you need to dial
it in a different way, press the “#” button to scroll
through different choices for dialing the number
before going off-hook or pressing DIAL.
To dial a number in the caller list:
1 Follow the instructions on the previous
page for viewing the caller list.
2 Lift your handset, or press DIAL, or
SPEAKER, or HEADSET, or a LINE but-
ton when the desired number is dis-
played.
Entering Area Codes into your tele-
phone
You may also enter area codes into your tele-
phone so that telephone numbers are displayed
properly, enabling you to dial numbers in the
caller list without having to press the “#” button
first.
Note that before performing step 2, you
may press the “#” button repeatedly to
scroll through different choices for dialing
that number, either with our without the
area code or a “1” in front.
You may enter one HOME area code. Use this
feature if you only need to dial the seven digits of
the telephone numbers for calls in your own area
code. After you program your home area code,
when you receive a call from within this area
code, the screen will display only the seven dig-
its, and only those seven digits will be dialed out.
To delete numbers from the caller
list:
1 While viewing the caller list, press the
DELETE button twice when the desired
number is displayed,
You may also enter up to six LOCAL area codes.
Use this feature if there are certain area codes
that require you to dial the area code plus the
seven digits, but without the “1” in front.
OR
press the DELETE button and keep it
depressed for 5 seconds to delete all
the numbers in the caller list.
In addition, you may enter up to six “1 PLUS 7”
area codes. Use this feature if there are certain
area codes that require you to dial a “1” plus the
seven digits, but without the area code.
Note: In addition to being able to delete
any and all records from your caller list, you
can decide whether calls are stored in the
first place. You may choose separately for
each line at your phone. To do this, press
PROGRAM, then NEXT until you see
“Caller ID Store”, then press ENTER. Press
CHANGE if you wish to change the setting
for Line 1, and then press NEXT and
CHANGE to view and change the settings
for Lines 2-4.
To enter your HOME, LOCAL, and “1 PLUS 7”
area codes, press PROGRAM, then press NEXT
until you see “Area Codes” in the display, then
press ENTER. You will see the HOME area code
setting. Press CHANGE if you wish to change
this setting, or press NEXT to view the LOCAL
and “1 PLUS 7” area code settings. Press
CHANGE whenever you wish to enter a new
code or change a currently stored code.
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Operating Your System
Using Telephone Company Voice Mail
If you subscribe to Telephone Company voice
mail, the NEW CALL lamp will flash when you
have unretrieved messages.
To use your NEW CALL lamp to
indicate voice mail messages:
1 Subscribe to voice mail service from
Your telephone comes factory-set to detect mes-
sages on Line 1. If your voice mail service is on
one of the other lines, you may change this set-
ting to the proper line. You may also turn the
feature off if you prefer.
your local Telephone Company.
2 Follow the instructions at right to set
your voice mail detector to the proper
line.
To do this, press PROGRAM, then NEXT repeat-
edly until you see “Phone Co VMWI” in the dis-
play, then press ENTER. The display will read
“VMWI: LINE 1.” Press CHANGE if you wish to
select LINE 2, LINE 3, LINE 4, or OFF.
- The NEW CALL lamp will now flash
whenever you have new messages.
To access your voice mail mes-
sages:
Message signals are sent by the Telephone
Company in one of two ways: FSK or stutter dial
tone. Your telephone comes factory-set to FSK,
which means that only its FSK detector is active.
1 Dial the number for your Telephone
Company voice mail service. You
may wish to store this number in one
of your phone’s memory locations for
easy access (see page 45).
If your NEW CALL lamp functions properly, then
do not change this setting. However, if your NEW
CALL lamp does not flash when you have unre-
trieved messages, and yet you hear the stutter
dial tone when you pick up your handset, first
make sure you have followed the above steps to
make sure you have set the detector to the line
that your voice mail service is on.
To turn off the NEW CALL lamp:
If your NEW CALL lamp ever remains
flashing even after you have retrieved
your messages, you may turn it off manu-
ally by following the following instructions:
If your NEW CALL lamp still does not function
properly, then set your detector to STUTTER.
1 Press PROGRAM.
To do this, follow the above steps to set the prop-
er line, then press NEXT. The display will read
“VMWI: FSK.” Press CHANGE if you wish to
select STUTTER. This will activate the stutter
dial tone detector.
- The display will read “Program...”
2 Press the soft key under NEXT until
“New Call Lamp and VMWI Message”
appears in the display.
3 Press the soft key under RESET.
34
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Operating Your System
Using Flash
1 Press FLASH instead of the switch-
hook when using custom calling
services or when activating certain
Centrex or PBX features.
Press FLASH to access
custom calling services
such as Call Waiting
Press the FLASH button instead of pressing the
switchhook to activate services such as Call
Waiting or 3-Way Calling, or to activate certain
PBX or Centrex features. You may be required
to press other buttons before or after you press
FLASH. Refer to the custom calling instructions
provided by your local telephone company or to
the operating instructions provided with your
PBX.
You can store a switchhook flash into a memory
location. When you store a flash, it is represent-
ed in the display by a small “f”. (See page 48.)
Note: The initial factory-set flash length is 700
milliseconds, which is appropriate for most
installations. However, you can adjust the flash
length to make it longer or shorter. (See page
71.)
35
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Operating Your System
Using Mute
To turn mute on/off during a
call:
Press MUTE to turn off your microphone
so you cannot be heard
1 Press MUTE.
- The MUTE indicator turns ON.
2 Press MUTE again to cancel MUTE.
- The MUTE indicator turns OFF.
The Mute feature allows you to turn off your tele-
phone’s microphone so that the other party can-
not hear you.
The Mute feature works whether you are using
the handset or the speakerphone. It silences
only your voice; you will still be able to hear the
other party.
The Mute feature automatically cancels when
you hang up, switch between lines or switch from
speakerphone to handset during a call.
36
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Operating Your System
Using Do Not Disturb (DND)
To activate Do Not Disturb:
Activate Do Not Disturb to silence your
1 Press PROGRAM.
ringer and prevent intercom calls and pages
- The display will read “Program...”
2 Press the soft key under NEXT
repeatedly, until “Don’t Dsturb:OFF”
appears in the display.
3 Press the soft key under CHANGE.
The display will now read “Don’t
Dsturb:ON”.
The Do Not Disturb feature is useful to prevent
interruptions during meetings or whenever you
do not want to be disturbed.
4 Press PROGRAM to exit.
You will notice that your phone’s DND
indicator in the display is now on, and
your telephone’s display will read “Do
Not Disturb.”
While the Do Not Disturb feature is activated,
your telephone will not ring. Incoming calls will
be signaled only by the LINE indicators flashing.
Pages will not be heard through your telephone,
and other stations will be unable to make inter-
com calls to you or transfer calls to your tele-
phone.
To cancel Do Not Disturb:
You may still answer any outside call by pressing
the desired flashing LINE button. You may also
place outside calls and intercom calls while your
Do Not Disturb is activated.
Press the soft key under RESET at any
time to cancel Do Not Disturb.
37
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Operating Your System
Using Line Reserve
To reserve a line that is cur-
rently being used:
Press HOLD then...
While the phone is on-hook and idle:
1 Press HOLD.
press the desired
LINE button to
reserve a line
2 Press the desired LINE button.
- The line indicator will turn from red
to orange.
currently in use
To cancel Line Reserve:
The Line Reserve feature enables you to reserve
a line that is currently in use. This feature is
especially useful in offices where the phones are
in heavy use. You are spared the trouble of con-
stantly monitoring your telephone while waiting
for a free line.
1 Press the LINE button again.
- The line indicator will turn from
orange back to red.
To reserve a line that someone is using, press
HOLD then the desired LINE button. As soon as
that line becomes free, your phone will alert you
with a triple ring and that line will be reserved for
your station.
If you do not go off-hook within 15 seconds after
you are alerted, the line will become free again
for others to use, and your Line Reserve will also
cancel automatically if you make or answer a call
on another line.
38
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Operating Your System
Releasing Call Privacy
To release call privacy during
a call:
The CONFERENCE button is also used
to release Call Privacy off during a call
If your system is set to have call priva-
cy normally ON, it will automatically be
on during each call.
1 Press the CONFERENCE button
any time you wish to turn the call
privacy OFF during a particular call.
“Privacy Released” will appear in
the display to indicate that call priva-
cy is temporarily off.
The Call Privacy feature prevents people at
other stations from joining or listening to your
conversation unless you conference them to the
line or release the call privacy during the call.
When you use a telephone line, Call Privacy will
automatically be on or off, depending on the sys-
tem setting which was set at Station #11. (See
page 18.)
If you release Call Privacy during a call, this new
setting will remain for the length of the call, and
the setting will automatically return to the system
setting when you hang up.
Note: Call Privacy is always on for intercom
calls.
39
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Operating Your System
Using Toll Restriction
To temporarily turn off toll
restriction at a restricted
telephone:
Press HOLD then the four-digit
access code to temporarily turn
off Toll Restriction at a telephone
1 Press HOLD.
Use the
and # buttons if you wish to turn
*
Toll Restriction on or off at a telephone for
a longer period
2 Enter the 4 digit toll restriction access
code which was set at Station #11. If
no code was set, the access code is
the initial number set at the factory,
which is “1234”.
The SPEAKER light will flash indicat-
ing that toll restriction is temporarily
off, and you may make your call.
You may sometimes wish to make an unrestrict-
ed call from a restricted telephone. When you
use this feature, Toll Restriction will turn back on
automatically 10 seconds after you hang up and
will be signaled by a flash of the SPEAKER light.
You may continue making unrestricted calls with-
out the need of re-entering the access code, as
long as you go off-hook again within 10 seconds
of hanging up your previous call.
To turn toll restriction on/off at
a particular telephone for a
longer period:
1 Press HOLD.
You may turn Toll Restriction ON and OFF at a
telephone without affecting the Toll Restriction
settings stored in that telephone. For instance,
you may wish to turn Toll Restriction off for some
guests, or you may want Toll Restriction to be on
only during certain periods. When you turn off
Toll Restriction at a telephone using this feature,
it will stay off until you turn it back on.
2 Enter “ ” or “#”.
*
... to turn Toll Restriction ON.
# ... to turn Toll Restriction OFF (fac-
tory setting).
*
3 Enter the 4 digit toll restriction access
code which was set at Station #11. If
no code was set, the access code is
the initial number set at the factory,
which is “1234”.
Note: Turning Toll Restriction ON at a telephone
will have no effect unless restrictions have been
stored at that telephone. (See pages 14-17.)
40
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Operating Your System
Using the Call Timer
To view the elapsed time dur-
ing your call:
The call timer automatically displays
the elapsed time during your call
Simply view the display, which will auto-
matically display the elapsed time dur-
ing a call.
To restart the timer from zero:
Press the left arrow (<)button, which is
found directly below the display.
Press the left arrow button at any time
to restart the timer from zero
To view the length of your pre-
vious five calls:
Every call is automatically timed in minutes and
seconds. This feature is great for account billing
and controlling long distance usage.
While the phone is on-hook and idle,
press REDIAL. The display will show
the elapsed time of the previous call,
along with its time and date.
The minutes and seconds display appears auto-
matically, showing the elapsed time of the call. If
you wish to begin counting the time from that
instant, press the left arrow button to restart the
timer from zero.
Note that you can use the right arrow
button under the display to view the
lengths of the previous five calls, along
with their times and dates.
41
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Operating Your System
Using a Headset With Your Telephone
To make and answer a call
using the headset:
Use the HEADSET button to toggle
the headset on and off.
1 Press the HEADSET button to acti-
vate the headset.
If you wish to override automatic line
selection, press the desired LINE
button instead of pressing the
HEADSET button, and you will be
connected to that line on the speak-
erphone. Then press the HEADSET
button to toggle to the headset.
Your SBC-4000 telephone is headset-ready. It
comes equipped with a 2.5mm headset jack, and
a built-in headset amplifier, along with a dedicat-
ed HEADSET button
2 Press HEADSET again to hang up.
Simply plug a telephone headset with a 2.5 mil-
limeter plug into the headset jack, and you are all
set. There is no need to buy a headset with a
separate amplifier.
You can use your headset to make or answer an
outside call, an intercom call or a page. Simply
press the HEADSET button instead of lifting the
handset.
During a call, you may switch back and forth
between handset and headset and speaker-
phone as much as you like.
Note that whenever the HEADSET indicator is
on, you may hang up the handset without dis-
connecting your call.
42
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Operating Your System
Adjusting Your Telephone's Time and Date
1 Press PROGRAM.
If you subscribe to Caller ID service, then
- The display will read “Program...”
the Date and Time is set automatically
2 Press the soft key under NEXT
repeatedly, until “Time/Date Set”
appears in the display, and then
press ENTER.
The display will show the currently
set time.
3 Press the soft key under CHANGE,
then enter the time as instructed in
the display.
4 Press the soft key under NEXT, then
press CHANGE to choose between
AM or PM, then press NEXT again.
Follow these same steps whenever you wish to
adjust your system’s clock.
The display will show the currently
set date.
Note: If you subscribe to caller ID service
from your local telephone company, then
there is no need to set the time and date for
your telephone. This will be set automatical-
ly by the caller ID information, and will be
updated as new calls come in.
5 Press the soft key under CHANGE,
then enter the date as instructed in
the display.
6 Press PROGRAM to exit.
43
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Memory Dialing
Memory Features
Your telephone can store up to 78 of your most often dialed numbers in its mem-
ory.
- 14 numbers into Upper Memory locations, which you can dial at the touch of a
memory button;
- 14 numbers into Lower Memory locations, which you can dial by pressing
LOWER plus the desired memory button;
- 10 numbers into Personal Directory locations, which you can dial by press-
ing”#” followed by the arrow buttons and the DIAL button;
- 40 numbers into Shared Directory locations, which you store at Station #11 and
which you can dial from any phone in the system by pressing “ ” followed by
*
the arrow buttons and the DIAL button.
Directory Card
Remove the directory card and write down the names or telephone numbers
associated with the memory locations where you are storing numbers.
To remove the directory card, press inward with both thumbs and lift the bowed
plastic as shown below, or simply touch the directory card with a piece of scotch
tape and lift upward, as illustrated below right.
PROGRAM
NEW CALL
CALLER ID
DIAL
<
>
DELETE
PROGRAM
CALLER ID
<
DELE
LINE 4
L
INE 4
LINE 3
LINE 2
LINE 1
LINE 1
INTERCOM
LOWER
INTERCOM
LOWER
44
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Memory Dialing
Using Memory Dial
To store a memory dial num-
ber:
Press Memory
Press LOWER,
then Memory button
to dial numbers in
gray spaces
button to dial
numbers in white
spaces
1 Press PROGRAM.
- The display will read “Program...”
2 Press the soft key under MEM.
- The display will read “Select
Location”
3 Press the Memory button where you
wish to store the number, or press
LOWER followed by the desired
memory button if you wish to store
the number in a lower memory loca-
tion.
You may store up to 28 telephone numbers at
your telephone which you can dial automatically
with the press of a memory button.
- The display will show the currently
stored number, or indicate “Empty
Location.”
Note that you can enter hyphens in your num-
bers for easy reading, as well as flashes and
pauses (see page 48).
4 Press the soft key under CHANGE if
you wish to store a new number.
5 Dial desired telephone number, up
To dial a memory dial number:
to 32 digits.
1 Press the memory button where the desired
6 Press the soft key under SAVE.
telephone number is stored.
OR
Note: If you ever wish to erase the
memory dial numbers stored in your
phone, please follow the instructions
found on page 49.
Press LOWER followed by the desired
memory button if you wish to dial a number
stored in a lower memory location.
When you press a memory button, the speaker-
phone turns on automatically, and the number is
dialed out. You may lift the handset or press
HEADSET to switch to a handset or headset call
at any time.
45
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Memory Dialing
Using Personal Directory Dial
You may store up to 10 personal directory dial
telephone numbers at your telephone.
To store a personal directory
dial number:
Note that you can enter hyphens in your num-
bers for easy reading, as well as flashes and
pauses (see page 48).
1 Press PROGRAM.
- The display will read “Program...”
2 Press the soft key under MEM.
- The display will read “Select
Location”
For a guide on using the dialpad to enter names,
please see page 57.
If you would like to erase the personal directory
numbers stored in your phone, please follow the
instructions found on page 49.
3 Press the “#” button.
- The display will read “ Empty
Location,” or indicate that your
personal directory is full.
To dial a personal directory number:
4 Press the soft key under CHANGE if
you wish to store a new number, or
press NEXT repeatedly until you
see the previously stored entry you
would like to change, and then
press CHANGE.
1 While the phone is on-hook and idle, press
the “#” button.
- The display will read “Personal Dir.”
2 Use the right and left arrow buttons below
the display to view the personal directory
entries.
5 Dial desired telephone number, and
then press NEXT.
- The display will show the currently
stored name, or indicate “No
Name.”
Note: The directory is organized alphabeti-
cally, and you may jump to your desired
entry, or one close to it, by pressing the cor-
responding dialpad number. For example,
press the “5” dialpad button three times to
jump to the first entry starting with “L”. You
can then use the right and left arrow buttons
if needed to view the entries starting at that
point.
6 Press the soft key under CHANGE if
you wish to store a new name, and
then use the dialpad numbers and
the soft keys to enter the name to
go along with the telephone number.
7 Press the soft key under SAVE.
3 When the desired entry is displayed, you
may dial it simply by lifting your handset, or
by pressing DIAL, or SPEAKER, or HEAD-
SET, or by pressing a desired LINE button.
46
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Memory Dialing
Using Shared Directory Dial
The Shared Directory Dial feature allows you to
store an additional 40 telephone numbers into
memory at Station #11 and dial them from any
phone in the system.
To store a shared directory
dial number:
At Station #11:
Note that you can enter hyphens in your num-
bers for easy reading, as well as flashes and
pauses (see page 48).
1 Press PROGRAM.
- The display will read “Program...”
2 Press the soft key under MEM.
- The display will read “Select
Location”
For a guide on using the dialpad to enter names,
please see page 57.
If you would like to erase the shared directory
numbers, please follow the instructions found on
page 49.
3 Press the “ ” button.
*
- The display will read “ Empty
Location,” or indicate that the
shared directory is full.
To dial a shared directory number:
4 Press the soft key under CHANGE if
you wish to store a new number, or
press NEXT repeatedly until you
see the previously stored entry you
would like to edit, and then press
CHANGE.
1 While the phone is on-hook and idle, press
the “ ” button.
*
- The display will read “Shared Directory”
2 Use the right and left arrow buttons below
the display to view the shared directory
entries.
5 Dial desired telephone number, and
then press NEXT.
- The display will show the currently
stored name, or indicate “No
Name.”
Note: The directory is organized alphabeti-
cally, and you may jump to your desired
entry, or one close to it, by pressing the cor-
responding dialpad number. You can then
use the right and left arrow buttons if need-
ed to view the entries starting at that point.
6 Press the soft key under CHANGE if
you wish to store a new name, and
then use the dialpad numbers and
the soft keys to enter the name to
go along with the telephone number.
3 When the desired entry is displayed, you
may dial it simply by lifting your handset, or
by pressing DIAL, or SPEAKER, or HEAD-
SET, or by pressing a desired LINE button.
7 Press the soft key under SAVE.
Note: After you store a shared directory dial number at station #11, please
allow 24 hours for it to be shared with the other stations in the system.
47
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Memory Dialing
Special Memory Features
Storing a hyphen into memory:
You can store hyphens in your memory dial numbers for easy reading. To insert a hyphen into a
number you are storing, press PAGE. Each press of PAGE will insert a hyphen.
Storing a dialing pause into memory:
You can store a pause in a memory location for use with certain banking and long distance serv-
ices. You may also need to insert a pause between the access number and the telephone num-
ber if your telephone is connected to a PBX or Centrex system. To insert a dialing pause into a
number you are storing, press HOLD. Each press of HOLD will insert a 1.5 second pause, rep-
resented by a “p” in the display.
Storing a switchhook flash into memory:
You can store a switchhook flash into a memory location for use with certain custom calling serv-
ices, such as Call Waiting. You may also need to insert a switchhook flash as part of a feature
activation code if your telephone is connected to a PBX or Centrex system. To insert a switch-
hook flash into a number you are storing, press FLASH. Each press of FLASH will insert a 700
millisecond switchhook flash, represented by an “f” in the display. Note: if 700 ms is not an appro-
priate length for your installation, you may set a different value. (See page 71.)
Storing temporary tone dialing into memory:
If your system is set to pulse dialing mode, you can store a temporary switch to tone dialing as
part of a number you are storing in a memory location. You may, for example, wish to dial a num-
ber in pulse followed by an access code in tone dialing. To insert a “switch to tone” into a
sequence you are storing, press the (TONE) button. All the following numbers in the sequence
*
will automatically be dialed in tone mode.
48
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Memory Dialing
Special Memory Features (Continued)
Storing one of the last five numbers dialed into memory:
To store a redial number into memory, follow the instructions for entering a number into memory,
except simply press REDIAL instead of manually dialing a number. You may then press the soft
key under SCROLL to scroll through the last five numbers dialed. Press SAVE when the desired
number is displayed.
Storing a Caller ID number into memory:
To store a caller ID number into memory, follow the instructions for entering a number into mem-
ory, except simply press CALLER ID instead of manually dialing a number. You may then press
the soft key under SCROLL to scroll through the caller ID list. Press SAVE when the desired num-
ber is displayed. Note that you can store caller ID names and numbers into private and shared
directories as well into memory button locations.
Predialing:
You may predial a call, which allows you to casually enter a telephone number and check it in the
display before it is dialed out. To make a predialed call, enter the number using the dialpad while
the telephone is on-hook, then lift the handset or press the SPEAKER or HEADSET button or
press the desired LINE button. If you make a mistake while dialing the number, you can use the
DELETE button to erase digits one at a time.
Erasing numbers stored in memory:
To erase all memory dial numbers and personal directory numbers stored in your tele-
phone, press PROGRAM, then press the soft key under NEXT repeatedly, until “Advanced
Setting” appears in the display, and then press ENTER. “Erase Memory” will appear in the dis-
play. Press ENTER. “Memory Dials” will appear in the display. Press the soft key under ERASE.
After a brief pause, the display will read “Erasing Done!” To erase the shared directory num-
bers, at station #11 follow the above steps until you see “Memory Dials” in the display. Press
NEXT, and you will see “Shared Directory” in the display. Press the soft key under ERASE. After
a brief pause, the display will read “Erasing Done!” To erase the toll restrictions stored in your
telephone follow the above steps until you see “Erase Memory” in the display. Press NEXT
repeatedly, until you see “Erase Toll Restr” in the display, and then press ENTER. If you are not
at station #11, you will be prompted to enter the toll restriction access code. Do this, then press
the soft key under ERASE. After a brief pause, the display will read “Erasing Done!”
49
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Intercom Operation
Making Intercom Calls
To intercom another station:
Use the INTERCOM button and
the dialpad to make intercom
calls to other stations
1 Press the INTERCOM button, then
dial the two-digit station number of
the station you wish to intercom.
2 To end the conversation, hang up or
press the SPEAKER button.
To intercom another station while
you are on an outside call:
1 Press the INTERCOM button. The
outside call is automatically placed
on hold.
You may place an intercom call by dialing the
two-digit station number of the desired station.
When you place an intercom call, your speaker-
phone turns on automatically.
2 Place your intercom call the same
way as described above.
If the called station is set to INTERCOM RING,
you may speak to the station as soon as they
answer.
3 Press the LINE button of your out-
side call at any time to return to that
call.
If the called station is set to INTERCOM VOICE
or INTERCOM HANDSFREE, you may speak to
the station after you hear the confirming tone.
Note: If the intercom line is busy or the called
station is set to DO NOT DISTURB, you will hear
a no action tone.
50
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Intercom Operation
Answering Intercom Calls
To answer an intercom call:
A If your phone is set to INTERCOM
RING:
When you hear the intercom ring or the alert
tone followed by the caller’s voice, you may lift
the handset or press the SPEAKER button to
answer the call.
Press the SPEAKER button or lift
the handset and begin talking.
If you set your telephone to INTERCOM
HANDSFREE, your telephone automatically
answers the call on speakerphone and you may
respond to the call by speaking towards your
telephone. (See page 54 for instructions on
Selecting INTERCOM RING, VOICE or HANDS-
FREE.)
B If your phone is set to INTERCOM
VOICE:
You will hear one ring, then an alert
tone followed by the caller’s voice.
To answer the voice call at any time,
press the SPEAKER button or lift
the handset and begin talking.
C If your phone is set to INTERCOM
HANDSFREE:
You will hear one ring, then a triple
alert tone to let you know that your
phone has automatically answered
an intercom call on speakerphone.
At any time you may respond to the
call by speaking towards your tele-
phone.
To answer an intercom call if you
are currently on an outside call:
1 Press the flashing INTERCOM but-
ton. The outside call is automatical-
ly placed on hold.
2 Press the LINE button of your out-
side call at any time to return to that
call.
51
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Intercom Operation
Making Pages
To page another station:
Press PAGE followed
1 Press PAGE.
by a station button to
make a page to that
station
2 Dial the two-digit station number of
the station you wish to page.
3 After you hear the paging tone,
speak towards the telephone or lift
the handset and make your
announcement.
Press PAGE twice
to make an
All Page
The Paging feature allows you to make
announcements to other stations in the system.
When you make a Page, your speakerphone is
automatically activated; you can talk immediate-
ly using the speakerphone, or lift the handset
and talk.
To make an All Page:
1 Press the PAGE button twice.
2 After you hear the paging tone,
speak towards the telephone or lift
the handset and make your
announcement.
Note: You may Page another station only if it is
not in use, does not have DO NOT DISTURB
activated, and is not set to Block Pages. If the
station is in any of these conditions, you will hear
a no action tone.
3 Replace the handset in the cradle or
press the SPEAKER button to hang
up.
The All Page feature enables you to make
announcements through all of the other stations.
When you make an All Page, your announce-
ment, preceded by a double paging alert tone,
will be heard at all the phones that are not in use
and do not have their DO NOT DISTURB or
Page Block activated.
52
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Intercom Operation
Answering Pages
To answer a page directed to
your station or an All Page:
Once you hear the announcement, you may
answer a page directed to your station by lifting
the handset, pressing the SPEAKER button or
pressing the flashing INTERCOM button. You
may answer an All Page by pressing the flashing
INTERCOM button. In either case you will then
be connected to the caller in a private intercom
conversation.
1 Lift the handset or press the
SPEAKER or HEADSET button, or
press the flashing INTERCOM but-
ton.
2 Replace the handset in the cradle or
press the SPEAKER or HEADSET
button to hang up.
A page directed to a particular station may be
answered only at that station. However, you
may answer an All Page from any phone in the
system, even one that is busy on an outside line,
has DO NOT DISTURB set or has blocked
pages.
Blocking Pages at your telephone:
If you wish, you may block pages at your telephone. If you do so, when a person at another sta-
tion makes an All Page, it will not be heard through your telephone. Also, when anyone tries to
page your station, they will hear a no action tone and will not be able to make their announcement
through your speaker.
To block pages at your telephone, press PROGRAM, then press the soft key under NEXT repeat-
edly until “Intercom Prefs” appears int he display, and then press ENTER. Press the soft key
under NEXT until “Pages” appears in the display, along with the current setting. Press the soft key
under CHANGE if you wish to change the setting. The choices are Pages: ALLOWED (factory
setting), and Pages: BLOCKED. Press PROGRAM to exit.
53
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Intercom Operation
Selecting Intercom Ring, Intercom Voice, or Handsfree
To choose how your phone
will respond to intercom calls:
You may set your telephone to respond to inter-
com calls in one of three ways:
1 Press PROGRAM.
- The display will read “Program...”
INTERCOM HANDSFREE: When someone
makes an intercom call to you, your telephone
will ring once, then give you a triple alert tone
which lets you know that your phone has auto-
matically answered the intercom call on speak-
erphone. You may respond to the call simply by
speaking towards your telephone.
2 Press the soft key under NEXT
repeatedly, until “Intercom Prefs”
appears in the display, and then
press ENTER.
The display will show the current
intercom setting.
INTERCOM RING: When someone makes an
intercom call to you, your telephone will ring
repeatedly with the intercom ring. You may
respond to the call by lifting the handset or
pressing the SPEAKER button.
3 Press the soft key under CHANGE
repeatedly, until the desired inter-
com setting is displayed.
The choices are:
Intcm:HANDSFREE (factory setting)
Intcm:RING
INTERCOM VOICE: When someone makes an
intercom call to you, your telephone will ring
once, then give you an alert tone, followed by the
caller’s voice. You may respond to the call by
lifting the handset or pressing the SPEAKER
button.
Intcm:VOICE
4 Press PROGRAM to exit.
Note: When someone makes an intercom call to
you while you are on an outside line, you will
hear a single intercom ring regardless of your
intercom ringer setting. (See Using Off Hook
Voice Announce, page 55.)
54
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Intercom Operation
Using Off Hook Voice Announce
Your telephone will allow you to make an inter-
com call to another station, even if that station is
busy on an outside call. Your voice will be heard
through the speaker of the called station without
interrupting their call in progress.
To make an off hook voice
announcement:
1 Make an intercom call to another
ext. that is busy on an outside call.
Note: If the station you are calling is busy on the
speakerphone or has blocked Off Hook Voice
Announcements, you will still be able to alert the
station with a single ring, but you will not be able
to make your voice announcement.
2 After you hear the confirming tone,
you may make your announcement
and your voice will be heard through
the speaker at the called station.
To respond to an off hook
voice announcement:
You may respond to an Off Hook Voice
Announcement by pressing the flashing INTER-
COM button. You will be connected to the other
station on the intercom, and the outside call will
automatically be placed on hold. When you wish
to return to the outside call, press its LINE but-
ton, and the intercom call will be disconnected.
1 Press the flashing INTERCOM but-
ton. The outside call is automatical-
ly placed on hold.
2 Press the LINE button of your out-
side call at any time to return to that
call.
Blocking off hook voice announcements at your telephone:
If you wish, you may block Off Hook Voice Announcements at your telephone.
To do so, press PROGRAM, then press the soft key under NEXT repeatedly until “Intercom Prefs”
appears in the display, and then press ENTER. Press the soft key under NEXT until “OHVA”
appears in the display, along with the current setting. Press the soft key under CHANGE if you
wish to change the setting. The choices are OHVA: ALLOWED (factory setting), and OHVA:
BLOCKED. Press PROGRAM to exit.
55
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Intercom Operation
Monitoring a Room Using the Intercom
To monitor a room through the
speakerphone of another sta-
tion:
To monitor sounds in another room,
place an intercom call to a station that
has been set to HANDSFREE
1 Place an intercom call to telephone
Press MUTE at your telephone to prevent
sounds in your room from being transmitted
to the room you are monitoring
you wish to monitor.
2 Press MUTE if you want to prevent
sounds in your room from being
heard at the monitored phone.
3 To end monitoring, hang up the
handset or press SPEAKER. The
remote station will disconnect imme-
diately.
The Room Monitoring feature allows you to acti-
vate the speakerphone of another station to
monitor sounds in that room. This feature is
especially useful in a nursery room or home
office where there are children present.
Note: The remote phone must be
set to Intercom HANDSFREE. (See
page 54.)
The remote station must be set to INTERCOM
HANDSFREE. When you call this phone on the
intercom, its speakerphone activates and
remains on, allowing you to hear sounds in that
room until you hang up.
To prevent sounds in your room from being
transmitted to the room you are monitoring, you
must press MUTE on your phone.
56
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Intercom Operation
Naming Stations
To Name a Station in Your
System:
At Station #11:
1 Press PROGRAM.
- The display will read “Program...”
If you wish, you may give a name to each of your
telephones, so that people can see the names
along with the station numbers when they place
intercom calls. For example, you might name
station #12 “Mary” and station #15 “Conference
Room.”
2 Press the soft key under NEXT
repeatedly, until “Station Naming”
appears in the display, and then
press ENTER.
- The display will show the currently
stored name for station #11, or
indicate “No Name” if no name has
yet been given to station #11.
3 Press the soft key under CHANGE if
you wish to store a new name for
station #11, or press NEXT repeat-
edly until you see the station num-
ber that you want to name, and then
press CHANGE.
The table below shows which dialpad numbers
to press for all the different letters and special
characters. Note that you can press the 0, *, and
# buttons if you want those characters, and you
can press the right arrow button below the dis-
play to leave an empty space, and the DELETE
button any time to make corrections.
4 Use the dialpad numbers to enter
the name for the desired station.
5 Press the soft key under SAVE.
Guide for Entering Names
Repeat steps 1-5 for any additional sta-
tions you wish to name.
1
2
3
4
5
6
7
8
9
,
-
‘
&
a
d
g
j
.
(
)
1
A
D
G
J
B
E
H
K
N
Q
U
X
C
F
I
b
e
h
k
n
p
u
w
c
f
2
3
4
5
6
r
i
L
O
R
V
Y
l
M
P
T
W
m
S
t
o
q
v
x
s
z
7
9
8
y
Z
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Expanding the System
Your system can accomodate up to 16 stations. The maximum number of lines will depend on how
you choose to install the system.
Standard Configuration
This is the most common setup, and is the desired setup for most installations. This installation
is also called “square” in telephone terminology. This means that each telephone in the system is
connected to the same Line 1 telephone number, the same Line 2 telephone number, and so on
for Lines 3 and 4.
The chart below shows a simple square configuration. Note that since all lines are shared by all
the telephones, calls on any line can be transferred to any station. Also, calls put on hold at one
station can be taken off of hold at any other station.
Station
Number
User’s
Name
Line 1
Line 2
Line 3
Line 4
Tel #555-1883 Tel #555-2870 Tel #555-3847 Tel #555-8698
Stn. 11
Stn. 12
Stn. 13
Stn. 14
Michael
Helen
Sarah
Adam
Shared
Shared
Shared
Shared
Shared
Shared
Shared
Shared
Shared
Shared
Shared
Shared
Shared
Shared
Shared
Shared
Private Lines
You may connect private lines to Lines 2, 3 or 4 at each station. A private line is a telephone num-
ber that is connected to just one station. You can have up to three private lines at each telephone.
The Chart below shows a few phones, with each one having its own private Line 4. This is a com-
mon configuration in Centrex environments.
Station
Number
User’s
Name
Line 1
Line 2
Line 3
Line 4
Tel #555-1883 Tel #555-2870 Tel #555-3847 Tel #555-8698
Private
Stn. 11
Stn. 12
Stn. 13
Michael
Helen
Shared
Shared
Shared
Shared
Shared
Shared
Shared
Shared
Shared
(555-2380)
Private
(555-7516)
Private
(555-7783)
Sarah
58
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Expanding the System
Auxiliary Lines
You may connect auxiliary lines to Lines 2, 3 or 4 at each station. An auxiliary line is a telephone
number that is shared by two or more stations, but which is a different telephone number than the
corresponding line at the other stations. You can have up to one auxiliary Line 2, one auxiliary Line
3, and up to two auxiliary Line 4’s.
The Chart below shows an installation where a group of stations shares an auxiliary Line 3. This
configuration is useful for workgroups within a company, such as a sales department. Note that in
this example, calls coming in on Lines 1, 2, and 4 could be transferred to any station, but calls
coming in on Line 3 could only be transferred or taken off of hold by stations within their own
group. If this company would like to be able to transfer calls on the L3 AUX telephone number to
a station with the Shared Line 3 telephone number, they would need to subscribe to a service such
as Centrex from their local telephone company.
Station
Number
User’s
Name
Line 1
Line 2
Line 3
Line 4
Tel #555-1883 Tel #555-2870 Tel #555-3847 Tel #555-8698
L3 AUX 1
Stn. 11
Stn. 12
Stn. 13
Stn. 14
Stn. 15
Stn. 16
Michael
Helen
Shared
Shared
Shared
Shared
Shared
Shared
Shared
Shared
Shared
Shared
Shared
Shared
Shared
Shared
Shared
Shared
Shared
Shared
(555-6381)
L3 AUX 1
(555-6381)
L3 AUX 1
(555-6381)
Sarah
Adam
Shared
Shared
Shared
Kate
Lunch Room
IMPORTANT NOTE
If you plan to connect any private or auxiliary lines to your system, please refer to the worksheet
on page 3, and use it as a guide as you connect the telephone lines to your telephones.
Then you must set each line at each station, so the system can know how the lines are con-
nected, and function properly. To do this, go to each station, and follow the instructions found
on page 19.
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Centrex Operation
Using Centrex With Your Telephone
To set up a private Centrex line
at your telephone:
Your telephone is ideal for use in a Centrex envi-
ronment.
1 Connect the desired private Centrex
You can easily connect a private Centrex tele-
phone number to Line 2, 3 or 4 at your phone.
The only telephone line that must be connected
to the same telephone number on all phones in
the system is Line 1.
line to your telephone.
2 Follow the instructions on page 19
for setting up private lines.
To assign a distinctive ring to
your Centrex line:
If you wish, you may assign your Centrex line its
own distinctive ringing tone, so that you can eas-
ily differentiate calls ringing on your Centrex line
from calls ringing on the other lines, or on other
nearby phones.
1 Follow the instructions for assigning
distinctive rings, which are found on
page 13.
To store a Centrex code into a
memory location:
You may store your Centrex codes into memory
locations and access them at the touch of a but-
ton. This is much more convenient than dialing
the appropriate Centrex feature code every time
you wish to use a Centrex feature.
1 Follow the instructions starting on
page 45 for storing numbers into
memory dial locations.
To pick up another station’s
ringing line:
You can pick up another station’s ringing line
from any other telephone.
1 Dial the Centrex pickup code, or
press the memory button where you
have stored the Centrex pickup code.
If you have set your phone as a Centrex console,
and you are being alerted by another station that
its Centrex line is ringing, you may pick up that
line by dialing the Centrex pickup code, followed
by the Centrex telephone number of the station
sending the ring.
2 Dial the Centrex phone number of
the ringing station.
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Centrex Operation
Storing the Centrex Prefix
To store the Centrex prefix:
If you wish, you may store the Centrex prefix at
your telephone.
1 Press PROGRAM.
- The display will read “Program...”
The Centrex prefix is the part of the telephone
that you DO NOT dial when you wish to reach
another Centrex number in your system. For
example, if your Centrex telephone number is
609-555-1380, and people in your office can
reach you by dialing “1380”, then your Centrex
prefix is “609555.”
2 Press the soft key under NEXT
repeatedly, until “Centrex Prefix”
appears in the display, then press
ENTER.
The display will show the currently
stored Centrex prefix, or indicate
“XXXXXXX” if none has been
stored.
Entering your Centrex prefix is useful if you sub-
scribe to Caller ID service, and would like the
convenience of dialing other Centrex stations
from your caller list. When you dial a number
from the caller list, the telephone will dial it as it
is shown in the display. If you have entered the
Centrex prefix, the number will be displayed
properly, so that you can dial it simply by press-
ing DIAL or going off-hook.
3 Press the soft key under CHANGE,
then enter the desired Centrex pre-
fix, up to seven digits.
4 Press the soft key under SAVE.
5 Press PROGRAM to exit.
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Centrex Operation
Setting up a Telephone as a Centrex Console
You may choose to set one or more of your tele-
To set up a telephone as a
Centrex console:
phones as a Centrex console. Any phone that
you set as a Centrex console will be alerted by a
short ring when another station’s Centrex line is
ringing, and the display will indicate which phone
is ringing by flashing the corresponding station
indicator.
1 Press PROGRAM.
- The display will read “Program...”
2 Press the soft key under NEXT
repeatedly, until “Centrex Console”
appears in the display, and then
press ENTER.
When you set up a Centrex console, you can
decide which stations you wish to act as a con-
sole for. A secretary, for instance, may only wish
to act as a Centrex console for the phone of his
or her boss.
The display will show the current
console setting.
The Centrex console will be alerted that the
other phone is ringing after a certain delay, which
is set at that other phone. Once you get this
alert, you may answer that other station’s ringing
line by dialing the Centrex pickup code, followed
by the Centrex telephone number of the line you
want to pick up.
3 Press the soft key under CHANGE
until the desired console setting is
displayed.
The choices are:
Centrex CSL: OFF (factory setting)
Centrex CSL: ON
Note that if the other station’s ring console set-
ting is set to “NO,” the Centrex console will get
no alert.
4 If you have chosen to set the con-
sole ON, then press the soft key
under NEXT repeatedly and the
softkey under CHANGE whenever
you wish, to choose which of the
stations you wish this telephone to
act as a console for.
Note that you may set up multiple
Centrex consoles, and have each of
them be alerted only when the
Centrex lines of particular stations
are ringing
5 Press PROGRAM to exit.
62
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Centrex Operation
Setting a Telephone to Ring a Centrex Console
If you wish your telephone to notify any Centrex
To set up a telephone to ring a
Centrex console:
consoles that may have been set up that your
Centrex line is ringing, you must choose how
long you want your phone to delay before alert-
ing the Centrex console.
1 Press PROGRAM.
- The display will read “Program...”
Note that if you wish your telephone to alert a
Centrex Console, you must set your ring con-
sole setting to “YES.”
2 Press the soft key under NEXT
repeatedly, until “Ring Console”
appears in the display, and then
press ENTER.
Then you must decide how many seconds you
want your station to delay before alerting the
Centrex Console. You may choose a delay
between 2 and 30 seconds.
The display will show the current
ring console setting.
3 Press the softkey under CHANGE
until the desired ring console setting
is displayed.
In addition, you must specify which one of your
lines is your private Centrex line. This is impor-
tant, because only when this line rings will the
Centrex console be alerted. Calls ringing on the
other lines will have no effect on the console.
The choices are:
Ring Console: NO (factory setting)
Ring Console: YES
Note that once you set up your telephone to
ring a Centrex console, you are simply broad-
casting an alert whenever your Centrex line is
ringing. The alerts that you broadcast will be
received by any other station that has been set
up as a Centrex console for your station.
4 If you have chosen “YES,” then you
must decide how many seconds you
want this station to delay before
ringing the Centrex console. Press
CHANGE repeatedly to choose a
delay of between 2 and 30 seconds.
Note that one ring cycle is approxi-
mately 6 seconds.
Then you must press the soft key
under CHANGE until the desired
Centrex Line is displayed.
The choices are:
Centrex Line: L2
Centrex Line: L3
Centrex Line: L4 (factory setting)
63
5 Press PROGRAM to exit.
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Additional Information
Using Other Telephones With Your Telephone
Using standard telephones
You may use standard (non-SBC 4000) telephones in conjunction with your SBC 4000 tele-
phones. All features of the non-SBC 4000 telephones will operate normally. However, they will
not be able to share the features of the SBC 4000 telephones.
Line Status and Calls on Hold
The line status indicators of the SBC 4000 phones will recognize the standard telephones, and
when you place a call on hold at an SBC 4000 telephone, you will be able to take the call off hold
at a standard telephone.
Note: If the line status indicators of your SBC 4000 telephones do not function properly, either fail-
ing to light up when a standard telephone uses a line, or staying lit even though no telephone is
using a line, then please see page 73 and follow the instructions for setting the loop voltage detec-
tor.
Call Privacy
Call privacy is not observed by non-SBC 4000 telephones. A non-SBC 4000 telephone on any
line has access to that line at any time, whether or not it is being used by an SBC 4000 telephone.
Intercom
Non-SBC 4000 telephones cannot use the intercom feature to communicate with SBC 4000 tele-
phones.
Using fax machines and computer modems
You may connect computer modems or fax machines to any of your lines, and the line indicators
of the SBC 4000 telephones will light when these devices are using a line.
You may also connect fax machines and computer modems to Line 2 by connecting them to the
data/fax jacks. Use of the data/fax jack is discussed on the following page.
64
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Additional Information
Using the Data/Fax Jack
To connect a modem or a fax
machine to your phone:
The data/fax jack is found on the
right side of your phone
1 Simply plug your modem or fax
machine into the data/fax jack on
the side of the telephone.
For added convenience, you may connect
modems or fax machines to the telephone line
by plugging them into the data/fax jacks, which
are found on the right side of the telephones.
Note that the data/fax jack is connected to
Line 2.
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Additional Information
Replacing Your Battery
1 Make sure the AC cord remains
attached to the telephone and to an
electrical outlet.
2 Turn the telephone over.
3 Remove desk pedestal/wall mount
bracket if attached.
4 Remove battery door cover by using
the tip of a ball-point pen, or paper
clip, or similar object to release the
battery door tab.
5 Remove the old battery.
6 Insert a new 9-volt battery.
7 Close the battery cover.
Please note that it is not necessary for you to
install a battery in your telephone for it to func-
tion normally. In fact, a battery is not even need-
ed to preserve your memory dial numbers in the
event of a power failure. This is because all
memory dial numbers are stored in a static mem-
ory which retains its contents even with no elec-
trical power. The only purpose of having a bat-
tery installed is so that the telephone itself can
function for up to two hours in the event of a
power failure. You may wish to install a battery
in at least one phone for emergency operation,
or have another standard phone available.
Operation During a Power Failure
Your telephone uses AC power from a stan-
dard wall outlet. As long as the telephone is
connected to a wall outlet, it will operate using
the AC power. Please remember to plug
your telephone into a wall outlet that is not
controlled by a wall switch. If AC power is
disconnected or there is a power failure, the
telephone automatically switches to battery
operation for approximately two hours. When
the power is restored, the telephone automat-
ically switches back to AC power and
resumes normal operation. If the battery is
missing or low on power when AC power is
lost, the telephone will not function. However,
all feature settings and memory numbers will
be maintained, since they are stored in a stat-
ic memory that retains its contents without
electricity.
If you do choose to install a battery in your tele-
phone, we recommend only the use of an alka-
line battery. Also, please make sure to install
the battery after the telephone has already been
plugged into the AC electrical outlet.
Note: It is recommended that you have at
least one standard telephone connected, that
does not require battery power, so that you
are always sure to have use of a telephone
during a power failure.
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Additional Information
Adjusting Held Call Reminder
1 Press PROGRAM.
- The display will read “Program...”
Your telephone is factory-set to automatically
alert you at 2 minutes, and then every 2 minutes
thereafter, if a caller is still on hold. This feature
is designed to prevent calls from accidentally
being left on hold for long periods. If you would
prefer a different first reminder time, you may
change the setting to 30 seconds or 1 minute, or
you may set the Held Call Reminder OFF if you
prefer.
2 Press the soft key under NEXT
repeatedly, until “Hold Remind”
appears in the display. The display
will show the currently set held call
reminder time.
3 Press the soft key under CHANGE
repeatedly, until the desired held call
reminder time is displayed.
The choices are:
Hold Remind:2min (factory setting)
Hold Remind:1min
Hold Remind:30s
Hold Remind:OFF
4 Press PROGRAM to exit.
69
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Additional Information
Adjusting Auto Hold Drop Time
1 Press PROGRAM.
- The display will read “Program...”
Your telephone is factory-set to automatically
drop a call if it is on hold for more than 30 min-
utes. This feature is designed to prevent calls
from accidentally being placed on hold indefi-
nitely. If you would prefer a different length of
time, you may change the setting 5 minutes or
15 minutes instead.
2 Press the soft key under NEXT
repeatedly, until ”Advanced Setting”
appears in the display, and then
press ENTER.
3 Press the soft key under NEXT
repeatedly, until “Hold Drop Time”
appears in the display, and then
press ENTER.
The display will show the currently
set hold drop time.
4 Press the soft key under CHANGE
repeatedly, until the desired hold
drop time is displayed.
The choices are:
Hold Drop: 5 MIN (5 Minutes)
Hold Drop:15 MIN
Hold Drop:30 MIN (factory setting)
5 Press PROGRAM to exit.
70
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Additional Information
Adjusting Flash Length
1 Press PROGRAM.
- The display will read “Program...”
Your telephone is factory-set to have a flash
length of 700 milliseconds, which is appropriate
for most environments. However, if your instal-
lation requires a longer or shorter flash length,
you may change the length to 100 milliseconds,
300 milliseconds, or 1 second.
2 Press the soft key under NEXT
repeatedly, until “Advanced Setting”
appears in the display, and then press
ENTER.
3 Press the soft key under NEXT
repeatedly, until “Flash Length”
appears in the display, and then press
ENTER.
The display will show the currently set
flash length.
4 Press the soft key under CHANGE
repeatedly, until the desired flash
length is displayed.
The choices are:
Length:100ms (100 milliseconds)
Length:300ms
Length:700ms (factory setting)
Length:1 second
5 Press PROGRAM to exit.
71
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Additional Information
Erasing All Feature Settings
To erase all feature settings at
a particular telephone:
To erase all the feature settings stored at a par-
ticular station and return that telephone to its
original factory settings, follow these steps.
1 Press PROGRAM.
- The display will read “Program...”
Note that when you erase all feature settings at
a particular station, you do not erase the memo-
ry dial or the shared directory dial numbers that
may be stored in this station. If you ever wish to
erase stored memory numbers, follow the
instructions on page 49.
2 Press the soft key under NEXT
repeatedly, until “Advanced Setting”
appears in the display, and then
press ENTER.
3 Press the soft key under NEXT until
“Erase Settings” appears in the dis-
play, and then press ENTER.
- The display will read “Feature
Settings.”
4 Press the soft key under ERASE.
- The display will read “Erasing
Done!”
72
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Additional Information
Setting the Loop Voltage Detector
Your telephone will light up its line status indica-
tors when a non-SBC 4000 telephone such as a
fax machine, modem, or standard telephone is
using a line.
To set your telephone’s loop
voltage detector:
1 Press PROGRAM.
- The display will read “Program...”
Note: If the line status indicators of your tele-
phones do not function properly, either failing to
light up when a standard telephone uses a line,
or staying lit even though no telephone is using
a line, then the loop voltage detector setting
needs to be adjusted.
2 Press the soft key under NEXT
repeatedly, until “Advanced Setting”
appears in the display, and then
press ENTER.
3 Press the soft key under NEXT
repeatedly, until “Loop Detect”
appears in the display, along with
the current setting.
The factory setting of 48 volts is appropriate for
most installations. If this is not suitable, try set-
ting your phone to 24 volts, and if that does not
work, then set it to 12 volts. You can also turn
this feature OFF if you prefer.
4 Press the soft key under CHANGE
repeatedly, until the desired loop
detect setting is displayed.
If a line indicator at your telephone stays lit
because there is no telephone line connected,
and you wish to turn it off, do not use this feature.
Instead refer to page 19 and set this unconnect-
ed line at this station to UNCONNECTED.
The choices are:
Loop Detect: 48V (factory setting)
Loop Detect: 24V (24 volts)
Loop Detect: 12V
Loop Detect: OFF
5 Press PROGRAM to exit.
73
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Additional Information
Troubleshooting Guide
If you are having difficulty with your telephone, DO NOT RETURN IT!
You may find your problem and solution listed below. If not, please contact SBC Communications
for technical support.
The telephone does not work,
and you do not get dial tone.
Check all connections and make sure that they are secure-
ly in place (See pages 4-7).
Make sure that the AC adapter is plugged into a jack not
controlled by a wall switch.
If possible, check your jack wiring by testing a non-system
phone at the jack in question. If this standard telephone
does not work, then local telephone company lines or your
own wiring may be causing the problem.
The display reads “Station
#??”
Press the soft key under CHANGE to assign this telephone
a station number (See page 8).
The intercom does not work
OR
The telephone does not indi-
The problem may be with your installation:
Make sure that the telephone lines are properly installed
(See page 9).
cate the status of the other
SBC 4000 phones in the sys-
tem
OR
The problem may be with one telephone:
Disconnect one telephone at a time to determine if a partic-
ular phone is causing the problem.
There is a delay in getting dial
tone.
The problem may be caused by interference:
Disconnect all possible sources of interference one at a time
to determine if one of these is causing the problem.
Possible sources are such things as other phones, fax
machines, modems, or such things as radios or computers
in extremely close proximity.
The problem could be caused by outside interference:
Disconnect Line 1 from dial tone at the network interface. If
this solves the problem, then the interference is coming from
outside over Line 1. If this is the case, call SBC to request
an RF line filter, which will be sent to you free of charge.
74
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Additional Information
Troubleshooting Guide (Continued)
Problem
Solution
The line LED flashes when a
call comes in, but the tele-
phone does not ring.
Make sure that the ringer is on (See page 22).
Adjust the ringer volume control (See page 23).
Make sure that Do Not Disturb is not on (See page 37).
Some telephones do not ring.
If there are several non-system telephones on the line that
does not ring disconnect some of them.
The telephone does not oper-
ate during a power outage.
Make sure that a fresh 9-volt battery is installed in the tele-
phone (See page 68).
The battery icon stays lit in the
display.
Make sure that a fresh 9-volt battery is installed in the tele-
phone (See page 68).
You cannot hear the other
party.
Adjust the volume control (See page 23).
You cannot join a telephone
call in progress.
The Call Privacy feature prevents another SBC 4000 tele-
phone from interrupting a call in progress. The person
already on the call may release the call privacy or confer-
ence you into the call (See pages 29 and 39).
If you don’t want Call Privacy in your system, you can turn it
off (See page 18).
The telephone line status indi-
cators stay lit, even though the
line is not in use.
If this line is not connected to a telephone line, you must set
it as UNCONNECTED (See page 19).
If this line is connected to a telephone line, yet still stays lit,
then adjust the loop voltage detector setting (See page 73).
Other problems.
Make sure that you have followed all of the instructions in
this User’s Guide. If you continue to have problems, call
SBC’s customer support line. If you cannot correct the prob-
lem, disconnect the telephone and refer to the SBC limited
warranty information on page 78.
75
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Additional Information
FCC Information
This equipment complies with Part 68 of the FCC rules. On the base of this equipment is a label
that contains, among other information, the FCC registration number and ringer equivalence num-
ber (REN) for this equipment. If requested, this information must be provided to the telephone
company.
The FCC requires that you connect your telephone to the telephone network through a modular
telephone outlet or jack, which must comply with FCC part 68 rules.The modular telephone outlet
or jack to which your telephone must be connected is a USOC RJ11C or RJ14C.
The Facility Interface Codes (FIC) for your telephone is 02LS2 which is a 2-wire, Local Switched
Access, Loop-start.
The REN is used to determine the quantity of devices which may be connected to the telephone
line. The REN for your telephone is 0.2. Excessive RENs on the telephone line may result in the
devices not ringing in response to an incoming call. In most, but not all areas, the sum of the
RENs should not exceed five (5). To be certain of the number of devices that may be connected
to the line, as determined by the total RENs, contact the telephone company to determine the
maximum REN for the calling area.
If the terminal equipment causes harm to the telephone network, the telephone company will noti-
fy you in advance that temporary discontinuance of service may be required. But if advance notice
isn’t practical, the telephone company will notify you as soon as possible. Also, you will be
advised of your right to file a complaint with the FCC if you believe it is necessary.
The telephone company may make changes in its facilities, equipment, operations or procedures
that could affect the operation of the equipment. If this happens, the telephone company will pro-
vide advance notice in order for you to make the necessary modifications in order to maintain unin-
terrupted service.
If trouble is experienced with your telephone, please contact SBC Communications for repair
and/or warranty information. If the trouble is causing harm to the telephone network, the tele-
phone company may request you remove the equipment from the network until the problem is
resolved. Do not attempt to repair or modify this equipment. Please contact SBC
Communications for information on obtaining service for this product.
This equipment cannot be used on public coin service provided by the telephone company.
Connection to Party Line Service is subject to state tariffs. (Contact the state public utility com-
mission, public service commission or corporation commission for information.)
This equipment is hearing-aid compatible.
76
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Additional Information
FCC Information (Continued)
This equipment is capable of providing users access to interstate providers of operator services
through the use of access codes. Modification of this equipment by call aggregators to block
access dialing codes is a violation of the Telephone Operator Consumers Act of 1990.
Warning: Changes or modifications to this unit not expressly approved by the party responsible
for compliance could void the user’s authority to operate the equipment.
NOTE: This equipment has been tested and found to comply with the limits for a Class B digital
device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable
protection against harmful interference in a residential installation. This equipment generates,
uses, and can radiate radio frequency energy and, if not installed and used in accordance with the
instructions, may cause harmful interference to radio communications. However, there is no guar-
antee that interference will not occur in a particular installation. If this equipment does cause
harmful interference to radio or television reception which can be determined by turning the equip-
ment off and on, the user is encouraged to try to correct the interference by one or more of the fol-
lowing measures:
-
-
-
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that to
which the receiver is connected.
-
Consult the dealer or an experienced radio TV technician for help.
This Class B digital apparatus complies with Canadian ICES-003.
Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada.
Automatic Dialers
When programming emergency numbers and/or making test calls to emergency numbers:
- Remain on the line and briefly explain to the dispatcher the reason for the
call before hanging up.
- Perform such activities in the off-peak hours, such as early morning hours
or late evenings.
77
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Additional Information
Warranty Information
STATEMENT OF LIMITED WARRANTY
SBC Warrants, to the original purchaser only, the material and workmanship of
this product for ONE YEAR from the date of purchase. SBC will repair or
replace, at our option, this product without charge should it fail due to a defect in
material or workmanship within that time period.
This warranty does not apply to loss or damage that is the result of accident,
misuse or negligence. All other warranties, expressed, implied, or statutory,
including warranties of fitness for a particular purpose, are limited to the time
period listed and are otherwise excluded from this warranty. SBC may, at its
option, void the warranty if unauthorized repairs are attempted. Additionally,
SBC shall not be liable for any incidental or consequential damage or commer-
cial loss, nor for any other loss or damages.
SBC assumes no responsibility for products sent without prior Return
Authorization.
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79
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Index
Access Code, 14
Indicator Light Description, 21
Intercom
Accessories, iii, 66-67
Automatic Line Selection, 12
Auxiliary Lines, 2-3, 19, 59
- answering intercom calls, 51
- making pages, 52
- making All Pages, 52
- answering pages, 53
Call Privacy, 18, 39
Call Timer, 41
- monitoring a room, 56
Centrex Console, 62-63
Centrex Operation, 60-63
Clock & Calendar Setting, 43
Conference Calling, 29
- intercom ring selection, 54
Installation
- identifying existing wiring, 1
- planning your installation, 2-3
- installing desk/table phones, 4-5
- installing wall mounted phones, 6-7
- verifying proper installation, 9
Data/Fax Jack, 65
Delete, 25, 32-33
Desk/Table Installation, 4-5
Dial, 32-33, 46-47
Line Preference, 12
Distinctive Ringing, 13
Do Not Disturb, 37
Line Reserve, 38
Line Selection, 12
Location of Controls, vii-viii
Erasing Numbers
- erasing all memory dial numbers, 49
- erasing all shared directory numbers, 49
- erasing toll restrictions, 49
Erasing Settings
- using speakerphone, 25
- erasing all feature settings, 72
Memory Dialing
- features, 44
- storing numbers & dialing, 45
- personal directory dials, 46
- special memory features, 48-49
Mute, 36
FCC Information, 76-77
Flash, 35, 48
- adjusting flash length, 71
Handsfree Answer on Intercom, 51, 54
Headset Operation, 42
Hold Feature, 27
- adjusting held call reminder, 69
- adjusting auto hold drop time, 70
80
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Index
Naming Stations, 57
New Call Lamp, 34
Non-System Phones, 64
Station Programming
- at each station, 10
- at station #11, 11
Switching Between Lines, 28
Off Hook Ringing, 22, 28
Off Hook Voice Announce
- responding to an off hook voice
announcement, 55
Telephone Company Voice Mail, 34
Toll Restriction
- turning on and off, 40
- blocking off hook voice announcements at
your telephone, 55
Optional Accessories
- setting up, 14-17
Toll Restriction Access Code, 14
Tone/Pulse Selection, 24
- temporary tone dialing, 24, 48
Transferring Calls, 30-31
Troubleshooting Guide, 74-75
- 25 foot line cord, iii
- 25 foot handset cord, iii
Packing List, ii
Paging
- paging another station, 52
- paging all phones, 52
- blocking pages, 53
Pause, 48
Voice Mail, 34
Volume Level Adjustments, 23
Wall Mounting Bracket, 20
Wall Mounting Instructions, 6-7
Warranty Information, 78
Power Failure Operation, 68
Predialing, 25, 49
Private Lines, 2-3, 19, 58
Problems and Solutions, 74-75
Redial, 26, 49
Resetting Your Phone, 72
Ring Centrex Console, 63
Ringer Control, 22
Room Monitoring, 56
Safety Information, i
Setting Up Your System, 10-19
Shared Directory Dials, 44, 47
Speed Dials, 45
Standard Configuration, 2, 58
Station Number Assignment, 8
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Printed in China
LIB703YY
Rev 1.0
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