GT408/410/424e
Printer
OPERATOR MANUAL
PN 9001138A
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TABLE OF CONTENTS
INTRODUCTION
About This Manual
General Description
Control Features
1-2
1-3
1-4
TECHNICAL DATA
Physical Characteristics
Power
2-2
2-2
2-2
2-2
2-2
2-2
2-3
2-3
2-3
2-4
2-5
2-5
Enviromental
Processing
Print
Media
Ribbon
Sensing
Processing
Character Font Capabilities
Barcode Capabilities
Regulatory Approvals
INSTALLATION
Unpacking & Parts Identification
Printer Installation
Site Location
3-2
3-2
3-3
Cable Connection
3-3
Media Selection
3-4
Media & Ribbon Loading
Interface Selection
RS232C Serial Interface
IEEE1284 Parallel Interface
Universal Serial BUS (USB) Adapter
Local Area Network (LAN) Ethernet
802.11B Wireless
3-4
3-6
3-6
3-8
3-9
3-9
3-9
Receive Buffer
ACK/NAK Protocol
Accessories Installation
External Signal Connector
Memory Expansion
3-10
3-10
3-11
3-11
3-12
3-13
3-14
3-14
Interface Upgrade
Label Cutter
Label Peeler
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PRINTER CONFIGURATION
Configuration Modes
Normal Mode
4-2
4-2
User Mode
4-3
Advanced Mode
4-4
IEEE1284 Interface Setup Mode
RS232C Interface Setup Mode
Centronics Interface Setup Mode
LAN Interface Setup Mode
USB Interface Setup Mode
Cartidge Mode
SEMBL Mode
Test Print Mode
Download Mode
Hex Dump Mode
Boot Download Mode
Data Save Mode
Default Settings Mode
Print Cancel Mode
Print Darkness Default Mode
Service Mode
4-5
4-6
4-7
4-8
4-9
4-10
4-11
4-12
4-13
4-14
4-15
4-16
4-17
4-18
4-19
4-20
4-21
4-22
Factory Mode
Screen Identification
TROUBLESHOOTING
Error Signals
5-2
5-7
5-9
Troubleshooting Table
Interface Troubleshooting
Parallel Interface
5-9
RS232 Serial Interface
LAN Ethernet Interface
Universal Serial Bus (USB) Interface
Test Print Troubleshooting
Hex Dump Mode
5-9
5-10
5-10
5-11
5-11
5-12
5-14
Test Label Printing
Sensor Locations
MAINTENANCE
Cleaning Procedures
Replacement Procedures
Print Head
6-2
6-3
6-3
6-4
6-6
6-6
6-7
6-8
6-9
6-10
6-11
Platen Roller
Adjustment Procedures
Print Head Alignment
Print Head Pressure
Print Head Balance
Ribbon Guide
Label Sensor Positioning
Potentiometer Adjustments
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INTRODUCTION
• About This Manual
• General Description
• Control Features
SATO GT4xxe Series Operator Manual
PN 9001138A
Page 1-1
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Unit 1: Introduction
ABOUT THIS MANUAL
This manual is laid out consistent with the product discussed and provides all of the information
required for printer maintenance and repair by SATO approved personnel. For the repair
technician, this manual is intended to compliment, and to be used as an extension of, owner/
operator literature.
This manual also incorporates the use of special information boxes. Examples of these boxes
and the type of information provided in each, are below.
WARNING: PROVIDES INFORMATION THAT, IF UNHEEDED, MAY
RESULT IN PRESONAL INJURY.
CAUTION: PROVIDES INFORMATION THAT, IF UNHEEDED, MAY
RESULT IN EQUIPMENT DAMAGE.
NOTE: Provides helpful hints to assist in performing the tasks at hand.
LCD DISPLAY: Provides the specific display that should be visible on
the LCD at that point.
A comprehensive Table Of Contents provided at the front of this manual facilitates rapid
movement within. The contents identify the different Units, Chapters, and Sections. Each
references the page number of their commencement.
The pages of this manual have embedded headers and footers to assist the user in identifying
his or her exact position within the manual. The header provides the section number followed by
its name. The footer identifies the product on the left, the manual’s part number in the center, and
the page number to the right side of the page.
Page enumeration is two-part with each separated by a hyphen. The first character set
references the Unit and the second identifies the page number. Page numbers begin with the
numeral (1) one at the commencement of a new unit and ascends sequentially.
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Unit 1: Introduction
GENERAL DESCRIPTION
The GT4xxe series printer is a high-performance printer capable of printing all popular bar codes
and twelve human-readable fonts; providing an inventory of thouasnds of styles and sizes. Its
heavy metal construction is designed to deliver optimum performance in demanding
environments.
Top Housing Cover
Rear Housing Cover
Left Housing Cover
Memory Card Access
Ribbon Supply Spindle
Ribbon Rewind Spindle
Media Holder
Operator Panel
Power Switch
Media Guide
Side Cover
Platen Roller Assembly
Front Housing Cover
Print Head Assembly
Figure 1-1a, Primary Components
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Unit 1: Introduction
CONTROL FEATURES
This chapter identifies the interactive control features of the printer. These functions are
generally defined here. More specific explainations will be found throughout this manual on how
to use them.
LCD Display
LED Indicators
Communicates operational conditions via the use
of icons and text.
POWER
Illuminates when the power on.
ONLINE
Illuminates when communication is available .
Flashes when fails.
STATUS
Flashes when an error occurs. Flashes when
sending/receiving data.
LABEL
Flashes when paper error occurs.
RIBBON
Flashes when ribbon error occurs.
Operator Buttons
POWER ON LINE STATUS
LABEL
RIBBON
FEED
Feeds the equivalent of a sheet of paper when
pressed once. Positions paper if misaligned .
LINE
FEED
LINE
Starts and stops printing and transmission of
data.
Maintenance Panel
FUNCTION
CANCEL
ENTER
FUNCTION
Allows movement through the various menus
and modes.
VOLUME
PITCH OFFSET DARKNESS
Permits the movement of the cursor for input.
ENTER
Allows the selection of an option.
CANCEL
Cancels a print job. Allows return to the previous
screen when moving through the menus.
VOLUME
For buzzer volume adjustment.
PITCH
For adjusting print position.
OFFSET
Adjusts cut, peel, and tear-off stop positions.
DARKNESS
Adjusts print density .
Power Switch
Breaks the circuit providing power to the printer.
Figure 1-2, Operator Panel
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TECHNICAL DATA
• Physical Characteristics
• Power
• Enviromental
• Processing
• Print
• Media
• Ribbon
• Sensing
• Interface Modules
• Character Font Capabilities
• Barcode Capabilities
• Regulatory Approvals
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Unit 2: Technical Data
PHYSICAL CHARACTERISTICS
Width
10.67 Inches (271 mm)
12.00 Inches (305 mm)
Height
Depth
Weight
17.90 Inches (455 mm)
33.07 Pounds (15.0 Kg) standard
POWER
Input Voltage
100-240 Volts AC +/- 10%, 50/60 Hertz +/-5%
Power Consumption
200 Volts/200 Watts Operating, 62 Volts/89 Watts Idle
ENVIRONMENTAL
Operating Temperature
Storage Temperature
Storage Humidity
32° to 104°F (0° to 40°C)
23° to 140°F (-5° to 60°C)
30 to 90% RH Non-Condensing
30 to 80% RH Non-Condensing
Operating Humidity
PROCESSING
CPU
32 Bit RISC
2 Megabytes
FLash ROM
SDRAM
16 Megabytes
Receive Buffer
Memory Expansion
2.95 Megabytes
Flash Memeory Board (8 Megabytes)
PRINT
Method
Direct Thermal / Thermal Transfer
Thermal Transfer: 2, 3, 4, 5, 6, 7, 8, 9, 10, 11 Inches/Second
Direct Thermal: 2, 3, 4, 5, 6 Inches/Second
Speed (user selectable)
Print Module (dot size)
Resolution
.0049 Inches (.125 mm)
203 Dots Per Inch (8 dpmm)
4.10 Inches (104 mm)
Maximum Print Width
GT408 Printer: 98.43 Inches (2500 mm)
GT412 Printer: 59.06 Inches (1500 mm)
GT424 Printer: 15.75 Inches (400 mm)
Maximum Print Pitch
MEDIA
Roll Paper: 10.43 Inch (265 mm) maximum diameter.
Core Size: 1.5, 3, 4 Inch (.06, .12, .16 mm) internal diameter.
Wound: Face In / Face Out. Face In is for linerless only.
Roll Media:
Fan-Fold Media:
Maximum folded height varies depending on installation location.
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Unit 2: Technical Data
MEDIA
Media Width: 0.87 to 5.04 Inches (22-128 mm)
Media Pitch: 0.20 to 5.04 Inches (5-397 mm)
Standard Mode
Backing Paper Width: 0.98 to 5.16 Inches (25-131 mm)
Backing Paper Pitch: 0.35 to 15.75 Inches (9-400 mm)
Media Width: 0.98 to 5.16 Inches (25-131 mm)
Media Pitch: 0.20 to 5.04 Inches (5-397 mm)
Cutter w/ backfeed
Cutter w/o backfeed
Dispenser
Backing Paper Width: 0.98 to 5.16 Inches (25-131 mm)
Backing Paper Pitch: 0.79 to 15.75 Inches (20-400 mm)
Media Width: 0.87 to 5.04 Inches (22-128 mm)
Media Pitch: 0.20 to 5.04 Inches (5-397 mm)
Backing Paper Width: 0.98 to 5.16 Inches (25-131 mm)
Backing Paper Pitch: 0.35 to 15.75 Inches (9-400 mm)
Media Width: 0.87 to 5.04 Inches (22-128 mm)
Media Pitch: 0.67 to 5.04 Inches (17-397 mm)
Backing Paper Width: 0.98 to 5.16 Inches (25-131 mm)
Backing Paper Pitch: 0.79 to 15.75 Inches (20-400 mm)
Media Width: 0.87 to 5.04 Inches (22-128 mm)
Media Pitch: 0.20 to 5.04 Inches (5-397 mm)
Tear-Off
Backing Paper Width: 0.98 to 5.16 Inches (25-131 mm)
Backing Paper Pitch: 0.79 to 15.75 Inches (20-400 mm)
RIBBON
Minimum: 1.56 Inches (39.5 mm)
Width
Maximum: 1.77, 2.32, 2.99, 3.31, 3.62, 4.02, 4.37, 5.04
(45, 59, 76, 84, 92, 102, 111, 128 mm)
Length
Wound
492 yards (450 m) roll.
Face In / Face Out. Compatible with coreless paper.
SENSING
Gap
Fixed
Fixed
Reflective Eye-Mark
Label
Fixed
Continuous Form
Sensor not used.
INTERFACE MODULES
Parallel Port
IEEE 1284 (Communication Mode: ECP/Compatible)
RS232C (9600 to 57,6000 dps) Standard
RS422/485 (9600 to 57600 bps) Optional
Ready/Busy or X-On/X-Off Flow Control
Bi-Directional Status
Serial Port
Universal Serial Bus
LAN
USB Adapter
10BASE-T/100BASE-TX Automatic Switching
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Unit 2: Technical Data
INTERFACE MODULES
Ethernet
10/100 Base T, 802.11B Wireless Wi-Fi
Mini LAN
Centronics
10BASE-T/100BASE-TX Automatic Switching
CHARACTER FONT CAPABILITIES
MATRIX FONTS
U Font
5 dots W x 9 dots H
8 dots W x 15 dots H
S Font
M Font
13 dots W x 20 dots H
XU Font
XS Font
XM Font
X20
5 dots W x 9 dots H (Helvetica)
17 dots W x 17 dots H (Univers Condensed Bold)
24 dots W x 24 dots H (Univers Condensed Bold)
X21
X22
X23
X24
OA Font (OCR-A)
OB Font (OCR-B)
AUTO SMOOTHING FONTS
WB
WL
XB
XL
18 dots W x 30 dots H
28 dots W x 52 dots H
48 dots W x 48 dots H (Univers Condensed Bold)
48 dots W x 48 dots H (Sans Serif)
VECTOR FONT
Proportional or Fixed Spacing
Font Size 50 x 50 dots to 999 x 999 dots
Helvetica, 10 Font Variations
AGFA RASTER FONTS
A Font
B Font
CG Times, 8 to 72 pt.
CG Triumvirate, 8 to 72 pt.
DOWNLOADABLE FONTS
Bit Mapped True Type Fonts with Utility Program
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Unit 2: Technical Data
CHARACTER CONTROL
Expansion up to 12 x in either the X or Y coordinates.
Charcter Pitch Control
Line Space Control
Journal Print facility
0, 90, 180, and 270 Degree Rotation
BAR CODE CAPABILTIES
UPC-A/E
EAN-13/8
CODABAR
Code 39
Code 93
Code 128
Interleaved 2 of 5
Matrix 2 of 5
Bookland
Linear Bar Codes
RSS-14
JAN/EAN
MSI
POSTNET
UCC/EAN-128
QR Code
Vari Code
Data Matrix
Maxicode
PDF417
Micro PDF
Two Dimemsional
Truncated PDF
QR Code
NW-7 (Codabar)
Composite Symbology
Ratios
1:2, 1:3, 2:5, User definable bar widths
4 to 999 dots, User progammable
Bar Height
Rotation
0, 90, 180, and 270 Degrees
Sequential Numbering
Custom Characters
Expansion Ratio of Character
Sequential numbering of both numerics and bar codes
RAM storage for special characters
Height: 1-12 times, Width: 1-12 times
Full dot addressable graphics, SATO Hex/Binary, .BMP or
.PCX formats
Graphics
Form Overlay
Form overlay for high-speed editing of complex formats
REGULATORY APPROVALS
Safety
VCCI (Class B), EN 55022 (Class B), UL (CUL), TUV
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Unit 2: Technical Data
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INSTALLATION
• Unpacking
• Parts Identification
• Printer Installation
• Interface Selection
• Accessories Installation
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Unit 3: Installation
UNPACKING & PARTS IDENTIFICATION
Unpack the printer as directed in the following procedure.
1
2
3
4
5
6
Place the shipping container (box) upright on a soid, flat surface.
Open the box, remove any loose items and the first layer of packing material.
Carefully lift the printer and accessories from the box and place them on a solid flat surface.
Remove the plastic covers from the packed items and visually inspect for physical damage.
Ensure all components are present as dictated on the Packing List.
Report damaged property.
Accessory Box
Printer
Cushion
Shipping Container
Figure 3-1, Unpacking
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Unit 3: Installation
PRINTER INSTALLATION
This chapter provides guidance on how to station, connect, and load the printer once unpacked.
Following printer setup, procede to the next chapter for information on interface selection.
SITE LOCATION
•
•
•
Stationed on a solid flat surface.
Stationed away from hazardous materials.
Stationed within operational distance of the host based on interface specifications.
CABLE CONNECTION
The procedure below provides instruction on typical cable connection. The same procedure will
apply to others that are not mentioned, but their connectors are also located behind the rear
housing cover.
1
2
3
4
Press the rear housing ocver catch and remove laterally (Figure 3-2a).
Locate and identify the required connectors (Figure 3-2b).
Connect the power supply and interface cables to their respective connectors (Figure 3-2c).
Replace rear housing cover (Figure 3-2d).
Rear Housing Cover
Interface Connectors
Housing Cover Catch
Power Supply Connector
Figure 3-2b
Figure 3-2a
Rear Housing Cover
Pull Prevention Slot
Figure 3-2d
Figure 3-2c
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Unit 3: Installation
MEDIA SELECTION
The size and type of the labels or tags to be printed should have been taken into consideration
before printer purchase. Ideally, the media width will be equal to, or just narrower than, the print
head. Using media that does not cover the print head will allow the platen roller to tread on it and
wear it out. The media edge will also wear a groove in the platen roller affecting print quality.
MEDIA & RIBBON LOADING
There are two general media types that may be loaded and used; rolled and fan-folded. Each of
those types may again be defined by whether their print application is direct thermal or thermal
transfer. Those factors determine how the media is loaded and if ribbon stock is loaded at all.
Thermal transfer media requires the use of ribbon stock for print application. In such a scenario,
it is the ribbon stock (carbon paper) that contains the ink that will be transfered to the media.
Direct thermal media has the ink embedded within and is brought to the surface through heat
penetration by print head contact.
Rolled media of standard diameter is loaded within the printer and suspended by the media
holder. Larger, non-standard rolled media would be suspended outside the printer at its rear and
fed inward. Fan-folded media would also be fed inward from the rear but is stacked as opposed
to suspended.
Refer to Figures 3-3a and 3-3b for proper media routing relative to the type to be used. If that to
be used is direct thermal, ignore the ribbon stock in the figures and do not load that.
Ribbon Roll
Media Holder
Media
Media Guide
Print Assembly
Media Ramp
Label Damper
Figure 3-3a, Rolled Media & Ribbon Loading
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Unit 3: Installation
Ribbon Roll
Media Holder
Media
Media Guide
Print Assembly
Media Ramp
Label Damper
Figure 3-3b, Fan-fold Media & Ribbon Loading
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Unit 3: Installation
INTERFACE SELECTION
This chapter presents the printer interface types and their specifications. These specifications
include detailed information to assist in the selection of the most appropriate method for the
printer to interface with the host. The four acceptable interface methods are:
•
•
•
•
•
RS232C Asynchronous Serial
IEEE1284 Parallel
Universal Serial Bus (USB) Adapter
Local Area network (LAN) Ethernet
802.11B Wireless
Following the selection of the desired interface, proceed to the following unit for instructions on
how to Configure the printer for that interface type.
WARNING: NEVER CONNECT OR DISCONNECT INTERFACE CABLES
(OR USE A SWITCH BOX) WITH POWER APPLIED TO EITHER THE
HOST OR THE PRINTER. THIS MAY CAUSE DAMAGE TO THE
INTERFACE CIRCUITRY IN THE PRINTER/HOST AND IS NOT COVERED
BY WARRANTY.
NOTE: Some hosts monitor the Request-To-Send (RTS) signal (pin 4 of 25)
to determine if the printer is ready to receive data. Since the printer does not
generate this signal, the RTS line must be held true (high) in order to allow
communication. This can be performed by connecting the RTS pin to the
Clear-To-Send (CTS) signal (pin 5 of 25).
RS232C SERIAL INTERFACE
This High Speed Serial Interface is a Plug-In Interface Module that can be installed in the printer
by the user. The only difference between this interface and the TTL is their signal levels and
cable pinouts.
RS232C SPECIFICATIONS
Asynchronous ASCII
Half-duplex communication
Bi-Directional Communication
Data Transmission Rate
Data Length
Stop Bit
9600, 19200, 38400, 57600 bps
8 bit (selectable)
1 bit (fixed)
Parity Bit
ODD, EVEN, NONE (selectable)
ASC II Character Codes, JIS Kanji Codes
STX (02H), ETX (03H), ACK (06H), NAK (15H)
Special
Codes Used
Control Codes
Connector
Cable
Special
Signal Levels
High = +5V to +12V, Low = -5V to -12V
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Unit 3: Installation
RS232C SERIAL INTERFACE SIGNALS
PIN
DIRECTION
SIGNAL DEFINITION
1
2
Reference
To Host
FG (Frame Ground)
TD (Transmit Data) - Data from the printer to the host computer. Sends X-On/
X-Off characters or status data (bi-directional protocols).
3
4
To Printer
To Host
RD (Receive Data) - Data to the printer from the host computer.
RTS (Request to Send) - Used with Ready/Busy flow control to indicate an
error condition. RTS is high and remains high unless the print head is open (in
this case, RTS would return to the high state after the print head is closed and
the printer is placed back on-line) or an error condition occurs during printing
(e.g., ribbon out, label out).
5
6
7
To Printer
To Printer
Reference
CTS (Clear to Send) - When this line is high, the printer assumes that data is
ready to be transmitted. The printer will not receive data when this line is low. If
this line is not being used, it should be tied high (to pin 4).
DSR (Data Set Ready) - When this line is high, the printer will be ready to
receive data. This line must be high before data is transmitted. If this line is not
being used, it should be tied high (to pin 20).
SG (Signal Ground)
20 To Host
DTR (Data Terminally Ready) - This signal applies to Ready/Busy flow control.
The printer is ready to receive data when this pin is high. It goes low when the
printer is off-line, either manually or due to an error condition, and while
printing in the single job buffer mode. It will also go low when the data in the
buffer reaches the buffer near full level.
13
1
25
14
Figure 3-4, Serial Interface Pin Assignments
CABLE REQUIREMENTS
DB9 DB25
HOST
CONNECTION DB9
PRINTER
1
2
3
8
4
6
5
1
3
FG (Frame Ground)
RD (Receive Data)
TD Transmit Data)
CTS (Clear To Send)
Bi-Directional
To Host
1
2
3
4
6
9
7
FG (Frame Ground)
TD (Transmit Data)
2
To Printer
RD (Receive Data)
5
To Printer DB9-6
RTS (Request to Send)
DSR (Data Set Ready)
DTR (Data Terminal Ready)
SG (Signal Ground)
20
6
DTR (Data Temrinal Ready) To Printer DB9-4
DSR* (Data Set Ready)
SG (Signal Ground)
To Host
7
Bi-Directional
* This connection at the host side of the interface would depend upon the pin that is being used as the
Ready/Busy signal by the driving software. Typically, on a PC, it would be either CTS (pin5) or DSR (pin
6) on a DB-25 connector.
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Unit 3: Installation
IEEE1284 PARALLEL INTERFACE
The parallel interface is a plug-in module that can be installed by the user and conforms to
IEEE1284 specifications. It automatically detects the IEEE1284 signals and operates in the high
speed mode. If the IEEE1284 signals are not detected, it will operate in the slower standard
Centronics mode. For this reason, an interface cable and host interface conforming to the
IEEE1284 specification must be present to fully utilize the speed capabilities. This interface also
operates bi-directionally and can report the status of the printer back to the host.
SPECIFICATIONS
Printer Connector
Cable Connector
Cable
AMP 57-40360 DDK (or equivalent)
AMP 57-30360 DDK (or equivalent)
IEEE1284 Parallel, 10 ft. (3 m) or less
Signal Level
Data Stream
High = +2.4V to +5.0V, Low = 0V to -0.4V
<ESC>A . . Job#1 . . <ESC>Z<ESC>A . . Job#n . . <ESC>Z
18
1
36
19
Figure 3-5, Parallel Interface Pin Assignments
IEEE 1284 PARALLEL INTERFACE PIN ASSIGNMENTS
PIN
SIGNAL
DIRECTION
PIN
SIGNAL
DIRECTION
1
2
3
4
5
6
7
8
9
Strobe
Data 1
Data 2
Data 3
Data 4
Data 5
Data 6
Data 7
Data 8
To Printer
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
Strobe Return
Data 1 Return
Data 2 Return
Data 3 Return
Data 4 Return
Data 5 Return
Data 6 Return
Data 7 Return
Data 8 Return
ACK Return
Busy Return
PE Return
Reference
To Printer
To Printer
To Printer
To Printer
To Printer
To Printer
To Printer
To Printer
To Host
Reference
Reference
Reference
Reference
Reference
Reference
Reference
Reference
Reference
Reference
Reference
From Host
To Host
10 ACK
11 Busy
To Host
12 Ptr Error
13 Select
14 AutoFD1
15 Not Used
16 Logic Gnd
17 FG
To Host
To Host
INIT
To Host
Fault
Not Used
Not Used
Frame Gnd
Not Used
18 +5V (z=24k ohm) To Host
SelectIn1
From Host
1 Signals required for ieee 1284 mode.
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Unit 3: Installation
UNIVERSAL SERIAL BUS (USB) ADAPTER
The Universal Serial Bus (USB) interface is a Plug-In Interface Module that can be installed by
the user. It requires a driver (shipped with each printer that has the interface installed) that must
be loaded on your PC and the PC must be configured to support USB peripherals using Windows
98 or above. Details for loading the USB driver are contained in the USB Interface Manual that is
shipped with each printer with a USB Optional interface installed. Up to 127 devices may be
connected to a USB port using powered hubs.
SPECIFICATIONS
Printer Connector
Cable
USB Type B Plug
10 feet (3 m) maximum
Windows 98 or above with USB Port
BUS Power through cable
+5 V at 80 ma
Host
Power Supply
Power Consumption
LOCAL AREA NETWORK (LAN) ETHERNET
A Local Area Network (LAN) interface is an optional Plug-In Interface Module that can be
installed by the user. It requires a driver shipped with each printer that has the interface installed.
The driver that must be loaded on your PC and the PC must be configured to run one of the
supported network protocols using a 10/100BaseT LAN connection. Details for loading the LAN
driver are contained in the LAN Interface Manual that is shipped with each printer with a LAN
Optional interface installed.
SPECIFICATIONS
Connector
Cable
RJ-45 Receptacle
10/100BaseT Category 5
Powered from printer
Power Supply
802.11B WIRELESS
The wireless print server provides easy printer interface with 802.11b Wi-Fi compliant networks
free of wired connections. Each printer is shipped with an integrated driver and interface
installed. The driver must be loaded on your PC and the PC must be configured to run one of the
supported protocols.
802.11B WIRELESS SPECIFICATIONS
Variable Data Rates
Frequency Band
Wired Equivalent Privacy
Sensitivity
11, 5.5, 2 and 1 Mbps
2.4 GHz ISM Band
128 bit, 64 bit (compatible with 40bit), none
(typ, AAWGN, 8E-2 PER): -91dBm at 1Mbps, -88dBm at 2 Mdps,
-87dBm at 5.5Mbps, -84dBm at 11Mbps.
Range
100m indoors, 300m outdoors
Protocols
TCP/IP, IPX/SPX, Direct Mode IPX/IP, DLC/LLC, NetBEUI,
NetBIOS/IP
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Unit 3: Installation
RECEIVE BUFFER
The data stream is received from the host to the printer one job at a time. This allows the
software program to maintain control of the job print queue so that it can move a high priority job
in front of ones of lesser importance.
A multiple job buffer allows the printer to continuously receive print jobs while compiling and
printing other jobs at the same time. It acts much like a Print buffer to maximize the performance
of the host and the printer.
The printer receives and prints one job at a time. If a print job exceeds the buffer size,
transmission will be rejected by the printer. Flow control protocols to throttle transmission are not
used. Error conditions that occur during the Print Data transmission will cause the printer to
return a NAK.
ACK/NAK PROTOCOL
Bi-Directional ACK/NAK protocol is used for error control. In a normal transmission sequence
when the transmission is received, the printer will return an ACK (06H) signifying that it was
received without a transmission error. After the transmission command structure has been
analyzed, a status byte is returned to the host. This status byte informs the host of the validity of
the command structure.
If the command structure is error free, the printer proceeds with the print operation. When the
print operation is completed, a Printer Status message is returned to the host. If an error was
detected during the initial transmission sequence, a NAK (15H) will be returned signalling to the
host that the received transmission contained errors and must be resent. If the returned Status
byte indicates a command structure error, the error must then be corrected before the print data
is resent to the printer.
A valid transmission to the printer must be bounded by an STX/ETX pair, with the STX (02H)
signifying the start of the Print Data and ending with an ETX (03H) signifying the end.
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Unit 3: Installation
ACCESSORIES INSTALLATION
EXTERNAL SIGNAL CONNECTOR
This connector permits the interface of an external source with the printer for the purpose of
regulating print actiivity to coincide with those external requirements (i.e.: production flow, etc.).
1 Disconnect power supply cord and remove the rear housing cover (1, Figure 3-6).
2
3
Remove screw (2) and plate (3) as required to expose the EXT port.
Remove two screws (4) and withdraw existing board (5) from frame (6) as required.
NOTE: The above step only applies if replacing an exisiting board.
4
5
Insert external signal board (5) into slot in frame (6) and secure using two screws (4).
Connect the interface cord, power cord, and reinstall rear housing covers.
3
6
5
1
4
2
Figure 3-6, External Signal Connector
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Unit 3: Installation
MEMORY EXPANSION
The memory cartridge provides additional storage of user data and graphics. Access to the
memory cartridge port, and its installation, is very simple. The instructions below provide
guidance.
CAUTION: INSTALL THE MEMORY CARTRIDGE PRIOR TO SENDING
RELATIVE COMMANDS OR AN ERROR WILL OCCUR. REMOVE POWER
TO THE PRINTER PRIOR TO INSTALLING THE CARTRIDGE.
1 Disconnect power supply cord.
2
3
4
Detach memory cartridge cover (1, Figure 3-7) from center frame (2).
Fully insert memory cartridge (3) into its respective port and replace cover (1).
Restore power to the printer and send commands.
3
1
2
Figure 3-7, PCMCIA Memory Expansion
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Unit 3: Installation
INTERFACE UPGRADE
The printer is typically ordered with a high-speed parallel interface board installed. However,
interface requirements sometimes change and an upgrade is desired. All of the interface boards
are installed within the same slot (middle) located in the rear of the printer with little or no
difference in installation methodology with the exception of the mini-LAN interface (top slot).
Parallel Interface (IEEE1284)
Serial Interface (RS232C)
(Optional or Bundled)
(Optional)
USB Interface
(Optional)
10BaseT/100Base-TX Lan Interface
Wireless LAn 802.11b Interface
10BaseT/100Base-TX mini LAN
EXT Connector (External Signal Interface)
(Optional)
(Optioanl)
(Optional(
(Optional)
1
2
3
4
5
Remove the rear housing cover (1, Figure 3-8). Disconnect the power and interface cords.
Remove screw (2) and plate (3) as required to expose the interface port.
Remove two screws (4) and withdraw existing board (5) from frame (6) as required.
Insert replacement board (5) into slot in frame (6) and secure using two screws (4).
Connect the interface cord, power cord, and reinstall rear housing covers.
5
3
6
4
2
1
Figure 3-8, Interface Upgrade
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Unit 3: Installation
LABEL CUTTER INSTALLATION
The label cutter, when installed, replaces the printer’s lower front housing cover. Its internal
sensor monitors media feed and activates the cut sequence based on user established values.
The cutter assembly is powered through relayed current from the printer’s power supply and
derives its primary intelligence from the main circuit board. The activated cut sequence severs
the printed media from the unprinted media allowing the operator to retrieve and apply at will.
Installation instructions are provided with the purchased product.
LABEL PEELER INSTALLATION
The label peeler, when installed, replaces the printer’s lower front housing cover. As the label is
printed and fed forward, the peel bar separates the printed label from its paper backing and
presents it for application. When the printed label is retrieved by the operator, the printer feeds
the unprinted media back into position for another print sequence. The cycle is again repeated.
Installation instructions are provided with the purchased product.
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PRINTER
OPERATION
• Configuration Modes
• Operational Adjustments
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Unit 4: Operation
CONFIGURATION MODES
This chapter provides an overview of the various configuration modes of the operation menu. All
of the following configuration activities are performed via the use of the operator panel located on
the printer front. However, many settings may also be controlled via software commands. In the
case of conflict between the software and control panel settings, the printer will always use the last
entered valid setting.
NORMAL MODE
When a print job is received, the LCD will display the number of labels to be printed and will
numerically descend as each label is printed.
CANCEL or
Printing
POWER
software issued
starts
print stop request
ONLINE
PAUSE
QTY: 000000
QTY: 000000
LINE
LINE
ENTER +
OFFLINE
000000
ENTER + for 5 seconds
CANCEL
Refer
to User
Mode flow
chart.
DATA SAVE START
CANCEL PRINT JOB
YES
NO
YES
NO
Refer
to Interface
Mode flow
chart.
Yes / No
Yes / No
COPYING
0
Refer
to Cartridge
Mode flow
chart.
CANCEL PRINT JOB
COMPLETED
100
DATA SAVE
COMPLETED
Refer
to SEMBL
Mode flow
chart.
ENTER
Refer
to Advanced
Mode flow
chart.
Refer
to Hex Dump
flow chart.
Figure 4-1, Normal Mode
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Unit 4: Operation
USER MODE
This mode allows cofiguration of printing features that are prone to change from job to job. These
are some of the most basic and common adjustments of all of the configuration modes.
POWER
ENTER
ONLINE
QTY: 000000
ENTER
LINE
OFFLINE
000000
PASSWORD
Displays
ENTER
when valid.
0000
Scroll to enter.
Press ENTER.
OFFSET VOLUME
PITCH
OFFSET
+0.00
+0.00
00
DARKNESS
Press FUNCTION
anytime to return to
User Mode.
CANCEL
ENTER
PRINT SPEED
06 IPS
ENTER
CANCEL
Kanji Font Card
Installed?
PRINT DARKNESS
Yes / No
1
2
3
4
5
CANCEL
ENTER
JIS CODE
PITCH OFFSET
JIS
SJIS
+00mm
KANJI FONT
ENTER
CANCEL
MINCHO GOTHIC
PRINT OFFSET
V:+0000 H:+0000
CHARACTER PITCH
CANCEL
ENTER
PROPORTIONAL
FIXED
ZERO SLASH
YES
NO
ENTER
CANCEL
Figure 4-2, User Mode
SATO GT4xxe Series Operator Manual
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Unit 4: Operation
ADVANCED MODE
The Advanced Mode is provided to make basic printer operational adjustments. Typically, once
these adjustments or settings have been made, they will not require additional address unless a
new job is downloaded. The following table identifies the menus of the Advanced Mode and their
purpose.
CANCEL+ POWER
HEAD CHECK
Printer
beeps
ENABLE DISABLE
HEAD CHECK
ENTER
NORMAL BARCODE
Disable +
Enable +
ENTER
ENTER
DARKNESS RANGE
Press FUNCTION
anytime to return to
Advanced Mode.
A
B
C
D
E
F
EXTERNAL SIGNAL
ENABLE DISABLE
CANCEL
ENTER
EXTERNAL SIGNAL
TYPE1 TYPE2
TYPE3 TYPE4
CANCEL
PRINTER TYPE
AUTO SETTING
Disable +
ENTER
Enable +
ENTER
YES
NO
CANCEL
EXTERNAL REPRINT
ENABLE DISABLE
ENTER
PRINTER TYPE
Only
visible when hardware
ENTER
CANCEL
CONTINUOUS
TEAR OFF
DISPENSER
CUTTER
is installed and
detected by the
printer.
AUTO ONLINE
YES
LINERLESS
NO
CANCEL
ENTER
CANCEL
ENTER
Only
BACKFEED MOTION
visible if the Cutter,
Dispenser and or
Linerless features are
selected. Only BEFOR or
NONE can be selected
for Linerless
AUTO ONLINE FEED
YES NO
AFTER
BEFOR
NONE
ENTER
CANCEL
ENTER
CANCEL
feature.
REWINDER
ON
FEED ON ERROR
YES NO
OFF
Only
visible if the
Dispenser feature has
been selected and the
Continuous print
operation mode
is active.
CANCEL
ENTER
CANCEL
ENTER
PRINT METHOD
TRANSFER DIRECT
PROTOCOL CODE
STANDARD
NON-STANDARD
ENTER
CANCEL
ENTER
CANCEL
ENTER
SEMBL MODE
AUTO START
PITCH SENSOR
SENSOR TYPE
START PROGRAM
ENABLE DISABLE
I-MARK1
GAP
I-MARK2
OWN_PROG.BAS
SAMPLE_1.BAS
YES
NO
Enable/Disable
ENTER
No / Yes
ENTER
ENTER
Figure 4-3, Advanced Mode
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Unit 4: Operation
IEEE1284 INTERFACE SETUP MODE
This chapter provides the programming sequences required for IEEE1284 interface setup. Use
the keys of the printer’s operator panel to select and enter the required options.
POWER
Type password if
prompted, then press
ENTER.
ONLINE
QTY: 000000
ENTER
LINE
OFFLINE
Returns
to previous
Interface
Mode
000000
INTERFACE CARD
SETTING
YES
NO
ENTER
Press FUNCTIONanytime
during configuration.
ENTER
Yes / No
ENTER
CANCEL
ENTER
INTERFACE CARD
SETTING
RECEIVE BUFFER
MULTI 1ITEM
CARD1
ENTER
CARD2
CANCEL
CANCEL
PROTOCOL
ENTER
CANCEL
STATUS4
STATUS5
Multiple / Single
item?
ITEM NO CHECK
ENTER
ENTER
ENABLE DISABLE
Status 4 / Status 5
IEEE1284
ACK SIGNAL
CANCEL
ENTER
00.5 µs
BCC CHECK
ENABLE DISABLE
CANCEL
+ ENTER
DATA PORT
CARD1 CARD2
ENTER
CANCEL
IGNORE CR/LF
YES NO
CANCEL
ENTER
CANCEL
ENTER
STATUS PORT
IGNORE CAN/DLE
YES NO
ENABLE DISABLE
ENTER
CANCEL
ENTER
CANCEL
Figure 4-4, IEEE1284 Interface Setup Mode
SATO GT4xxe Series Operator Manual
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Unit 4: Operation
RS232C INTERFACE SETUP MODE
This chapter provides the programming sequences required for RS232C interface setup. Use the
keys of the printer’s operator panel to select and enter the required options.
POWER
INTERFACE CARD
SETTING
No + ENTER
ONLINE
QTY: 000000
YES
NO
Select Yes.
Press ENTER
LINE
ENTER
OFFLINE
000000
INTERFACE CARD
SETTING
CARD1
CARD2
CANCEL
ENTER
Press FUNCTION
anytime during
ENTER
sequence returns
to Normal Mode.
RS-232C/422/485
CONFIGURATION
CANCEL
PROTOCOL
DIPSW LCD
READY/BUSY
XON/OFF
BAUDRATE
2400
STATUS2
STATUS3
STATUS4
STATUS5
Select DIPSW to bypass
baudrate and bit configuration.
Select LCD to configure those.
4800
9600 19200
MULTIDROP
ENTER
CANCEL
Ready / Busy,
X-On / Off selected?
Yes / No
PARITY BIT
NONE ODD EVEN
STATUS5 Selected?
Yes / No
ENTER
RECEIVE BUFFER
MULTI 1ITEM
CANCEL
ENTER
ITEM NO CHECK
ENABLE DISABLE
STOP BIT
1BIT
ENTER
CANCEL
2BIT
CANCEL
ENTER
DATA PORT
CARD1 CARD2
ENTER
CANCEL
BCC CHECK
CANCEL
ENTER
ENABLE DISABLE
CHARACTER BIT
7BIT
8BIT
STATUS PORT
CANCEL
ENTER
ENABLE DISABLE
CANCEL
ENTER
ENTER
CANCEL
IGNORE CAN/DLE
YES NO
IGNORE CR/LF
YES NO
ENTER
CANCEL
CANCEL
ENTER
Figure 4-5, RS232C Interface Setup Mode
SATO GT4xxe Series Operator Manual
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Unit 4: Operation
CENTRONICS INTERFACE SETUP MODE
This chapter provides the programming sequences required for Centronics interface setup. Use
the keys of the printer’s operator panel to select and enter the required options.
POWER
Type password if
prompted, then press
ENTER.
ONLINE
QTY: 000000
ENTER
LINE
OFFLINE
000000
Press FUNCTION
anytime during
configuration.
ENTER
INTERFACE CARD
SETTING
DATA PORT
CARD1 CARD2
YES
NO
ENTER
CANCEL
ENTER
Yes / No
ENTER
STATUS PORT
ENABLE DISABLE
INTERFACE CARD
SETTING
CANCEL
ENTER
CARD1
CARD2
ENTER
IGNORE CR/LF
YES NO
CANCEL
RECEIVE BUFFER
MULTI 1 ITEM
ENTER
CANCEL
IGNORE CAN/DLE
YES NO
ENTER
CANCEL
CENTRONICS
ACK SIGNAL
CANCEL
ENTER
ON
OFF
ENTER
CANCEL
CENTRONICS
FAULT SIGNAL
ON OFF
Figure 4-6, Centronics Interface Mode
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Unit 4: Operation
LAN INTERFACE SETUP MODE
This chapter provides the programming sequences required for LAN and mini-LAN interface
setup. Use the keys of the printer’s operator panel to select and enter the required options.
POWER
INTERFACE CARD
SETTING
OFFLINE
000000
YES
NO
ONLINE
QTY: 000000
INTERFACE CARD
SETTING
Select Yes.
Press ENTER
No + ENTER
LINE
ENTER
CARD1
CARD2
ENTER
CANCEL
STATUS5 Selected?
Yes / No
LAN
CONFIGURATION
ENTER
ENTER
CANCEL
CARD LCD
ITEM NO CHECK
Press FUNCTIONanytime
during sequence returns to
Normal Mode.
ENABLE DISABLE
Card Selected?
Yes / No
CANCEL
ENTER
IP ADDRESS
LAN card detected?
BCC CHECK
Yes / No
0. 0. 0.
0
ENABLE DISABLE
ENTER
CANCEL
ENTER
CANCEL
WIRELESS MODE
SUBNET MASK
802.11 Ad Hoc
Ad Hoc
Infrastructure
0. 0. 0.
0
CANCEL
ENTER
STATUS4 Selected?
Yes / No
CANCEL
ENTER
SSID
GATEWAY ADDRESS
1234567890ABCDEF
STATUS
REPLY TIMING
0. 0. 0.
0
ENTER
CANCEL
ENG
ENTER
CYCLE
CANCEL
ENTER
CANCEL
CHANNEL
PORT NUMBER 1
01
DATA PORT
CARD1 CARD2
01024
CANCEL
ENTER
CANCEL
ENTER
CANCEL
ENTER
PORT NUMBER 2
PROTOCOL
STATUS PORT
01024
STATUS3
STATUS4
STATUS5
ENABLE DISABLE
ENTER
CANCEL
ENTER
CANCEL
PORT NUMBER 3
IGNORE CAN/DLE
YES NO
IGNORE CR/LF
YES NO
01024
CANCEL
ENTER
CANCEL
ENTER
CANCEL
ENTER
Figure 4-7, LAN Interface Setup Mode
SATO GT4xxe Series Operator Manual
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Unit 4: Operation
USB INTERFACE SETUP MODE
This chapter provides the programming sequences required for USB interface setup. Use the
keys of the printer’s operator panel to select and enter the required options.
POWER
Type password if
prompted, then press
ENTER.
ONLINE
QTY: 000000
ENTER
LINE
OFFLINE
000000
Press FUNCTION
anytime during
configuration.
ENTER
INTERFACE CARD
SETTING
DATA PORT
CARD1 CARD2
YES
NO
ENTER
CANCEL
ENTER
Yes / No
ENTER
STATUS PORT
ENABLE DISABLE
INTERFACE CARD
SETTING
CANCEL
ENTER
CARD1
CARD2
ENTER
IGNORE CR/LF
YES NO
CANCEL
PROTOCOL
ENTER
CANCEL
STATUS4
STATUS5
IGNORE CAN/DLE
YES NO
Select STATUS4
for USB Interface.
ENTER
CANCEL
CANCEL
ENTER
ITEM NO CHECK
ENABLE DISABLE
CANCEL
ENTER
BCC CHECK
ENABLE DISABLE
Figure 4-8, USB Interface Setup Mode
SATO GT4xxe Series Operator Manual
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Unit 4: Operation
CARTRIDGE MODE
This mode permits the configuration of an optional memory cartridge. This cartridge, when
loaded, provides increased storage capacity for text and graphics. Use the keys of the printer’s
operator panel to select and enter the required options.
POWER
ONLINE
QTY: 000000
ENTER
LINE
OFFLINE
000000
Press FUNCTION
anytime during
configuration to return
to Normal Mode.
ENTER
CARTRIDGE FORMAT
YES NO
NO + ENTER
No / Yes
YES + ENTER
FORMAT START
YES NO
YES + ENTER
CANCEL
Yes / No
NO + ENTER
CARTRIDGE FORMAT
COMPLETED
PRESS ENTER KEY
ENTER
Figure 4-9, Cartridge Mode
SATO GT4xxe Series Operator Manual
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Unit 4: Operation
SEMBL MODE
SEMBL (SATO Embedded Basic Language) allows software programs written in standard Basic
language to be loaded into the printer and executed without additional computer connections.
Use the keys of the printer’s operator panel to select and enter the required options.
POWER
SEMBL MODE
AUTO START
YES
NO
ONLINE
QTY:000000
LINE
OFFLINE
QTY:000000
ENTER
ENTER
START PROGRAM
FIRST.BAS
SECOND.BAS
Scroll options to select
the desired program.
Press FUNCTIONanytime
during sequence returns to
SEMBL MODE.
ENTER
CANCEL
ONLINE
QTY:000000
OFFLINE
QTY:000000
LINE
SEMBL
Program
SEMBL
is executed.
Program
is halted.
LINE
SEMBL
Program
terminates.
Figure 4-10, SEMBL Mode
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Unit 4: Operation
TEST PRINT MODE
Figure 4-11 provides the specific sequence of events required by the operator, the printer, and
the printer’s software for a test label to be printed. Test labels are designed to identify failures in
configuration, adjustment problems, and mechanical defects.
Use the keys of the printer’s operator panel to select and enter the required options.
FEED + POWER
Printer
beeps
TEST PRINT MODE
TEST PRINT MODE
CONFIGURATION
CONFIGURATION
BARCODE
TEST PRINT MODE
BARCODE
TEST PRINT SIZE
10 mm
Press
or
+
ENTER
Scrolls
options
TEST PRINT MODE
HEAD CHECK
TEST PRINT MODE
MEMORY
TEST PRINT
PRESS ENTER KEY
TEST PRINT MODE
FONT
TEST PRINT MODE
FACTORY
TEST PRINT SIZE
LARGE SMALL
ENTER
Test Prints
Power off to
cease printing.
Figure 4-11, Test Print Mode
SATO GT4xxe Series Operator Manual
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Unit 4: Operation
DOWNLOAD MODE
This download feature allows the operator to download print jobs to the printer. When
downloading is complete, the LCD screen will return to the original display. If an error occurs, a
DOWNLOAD ERROR will display.
Use the keys of the printer’s operator panel to select and enter the required options.
+ POWER
Printer
beeps
DOWNLOAD
WAITING
User prepares and
sends data.
DOWNLOADING
DOWNLOAD COMPLETE
PRESS ENTER KEY
ENTER
Figure 4-12, Download Mode
SATO GT4xxe Series Operator Manual
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Unit 4: Operation
HEX DUMP MODE
The contents of the print buffer and the data received before it is placed into the print buffer may
be examined through the use of the Hex Dump Mode. Each line of the printed data is inumerated
in the first column, the second column contains the data in hexadeicimal format, and the right
column contains the same data in ASCII format.
Only one type of data may be printed on a single label. Repeat the dump process to print the
other data type.
Use the keys of the printer’s operator panel to select and enter the required options.
POWER
ENTER
ONLINE
QTY: 000000
ENTER
LINE
OFFLINE
000000
CANCEL
ENTER
SELECT DUMP DATA
RECEIVE DATA
RECEIVE BUFFER
CANCEL
Receive Data
ENTER
RECEIVE DATA/
RECEIVE BUFFER
Receive Buffer
ENTER
ONLINE
OFFLINE
000000
000000
LINE
LINE
Hex
Dump is
printed
Figure 4-13, Hex Dump Mode
SATO GT4xxe Series Operator Manual
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Unit 4: Operation
BOOT DOWNLOAD MODE
Figure 4-14 provides the specific sequence of events required by the operator, the printer, and
the printer’s software Use the keys of the printer’s operator panel to select and enter the
required options.
FUNCTION+ + ENTER + POWER
BOOT
DOWNLOADER
INTERFACE
CARTRIDGE
Press FUNCTION
anytime returns to
Download Mode
Interface / Cartridge
ENTER
ENTER
SELECT
INTERFACE
CARD1
PROGRAM
DOWNLOAD
CARD2
YES
NO
CANCEL
ENTER
ENTER
CANCEL
PROGRAM
DOWNLOAD
READY
Data
received
PROGRAM
DOWNLOADING
0
100
Download
complete
PROGRAM
DOWNLOAD
COMPLETED
PRESS ENTER
ENTER
Figure 4-14, Boot Download Mode
SATO GT4xxe Series Operator Manual
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Unit 4: Operation
DATA SAVE MODE
Figure 4-15 provides the specific sequence of events required by the operator, the printer, and
the printer’s software to store the printer’s history.
Use the keys of the printer’s operator panel to select and enter the required options.
LINE
OFFLINE
000000
Press FUNCTION
anytime returns to
Download Mode
Press and hold
more than 5 seconds.
SAVING PRINT
LOG
History
data save
completed.
DATA SAVE
START
YES
NO
Yes / No
ENTER
ENTER
COPYING
0
100
Received
data save
completed.
DATA SAVE
COMPLETED
ENTER
Figure 4-15, Data Save Mode
SATO GT4xxe Series Operator Manual
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Page 4-16
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Unit 4: Operation
DEFAULT SETTINGS MODE
Figure 4-16 provides the specific sequence of events required by the operator, the printer, and
the printer’s software to return the printer to the configuration state as recieved from the factory.
Use the keys of the printer’s operator panel to select and enter the required options.
CANCEL + POWER
Printer
beeps
DEFAULT MODE
PRINTER SETTING
ALT. PROTOCOL
PRINTER SETTING/
ALT PROTOCOL
Press
or
+
ENTER
DEFAULT MODE
DEFAULT
PRINTER SETTING
ALT. PROTOCOL
YES
NO
YES
NO
ENTER
Yes / No
ENTER
Printer
beeps
3 times
DEFAULT SETTING
COMPLETED
PLEASE POWER OFF
Figure 4-16, Default Settings Mode
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Unit 4: Operation
PRINT CANCEL MODE
Figure 4-17 provides the specific sequence of events required by the operator, the printer, and
the printer’s software to cancel a print job once initiated. Use the keys of the printer’s operator
panel to select and enter the required options.
LINE
OFFLINE
000000
Press FUNCTION
anytime returns to
Download Mode
CANCEL
CANCEL PRINT
JOB
YES
NO
Yes / No
ENTER
ENTER
CANCEL PRINT
JOB
COMPLETED
Allow 3
seconds
Figure 4-17, Print Cancel Mode
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Unit 4: Operation
PRINT DARKNESS DEFAULT MODE
Figure 4-18 provides the specific sequence of events required by the operator, the printer, and
the printer’s software to return to the print darkness (density) setting as received from the factory.
Use the keys of the printer’s operator panel to select and enter the required options.
Change Print Head
POWER
Printer
beeps
HEAD CHANGE
08->12 [dot / mm]
YES
NO
Select Yes then
press ENTER
PASSWORD
0000
Type 0003 then
press ENTER
DEFAULT
SETTING
COMPLETED
PLEASE POWER OFF
POWER OFF
Figure 4-18, Print Density Default Mode
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Unit 4: Operation
SERVICE MODE
Allows the programming of various dimensional settings, sensor thresholds, and language
options. Use the keys of the printer’s operator panel to select and enter the required options.
HEAD OPEN + ENTER +
Advances
to Factory
+
+ POWER
Mode.
Service / Factory
MAINTENANCE MODE
ENTER
SERVICE MODE
FACTORY MODE
Asks for
media length
if On
CANCEL
COMPATIBLE MODE
ON OFF
ENTER
selected.
SENSOR LEVEL
I-MARK
X.XV
50
Asks for
password if
On
LEVEL OFFSET
selected.
CANCEL
ENTER
ENTER
SET PASSWORD
ON OFF
CANCEL
PROGRAM COPY
YES NO
SENSOR LEVEL
I-MARK
X.XV
1.0V
SLICE LEVEL
CANCEL
ENTER
Yes
ENTER
CANCEL
CANCEL
ENTER
TRACE MODE
ON
PRIORITY SETTING
SENSOR LEVEL
GAP
X.XV
50
OFF
COMMAND INTERNAL
LEVEL OFFSET
ENTER
CANCEL
CANCEL
ENTER
ENTER
CANCEL
SAVE PRINT LOG
EXT 9PIN SELECT
MODE1 MODE2
SENSOR LEVEL
GAP
ENABLE DISABLE
X.XV
SLICE LEVEL
50
CANCEL
ENTER
ENTER
CANCEL
CANCEL
ENTER
FORWARD/BACKFEED
DISTANCE
LABEL NEAR END
ENABLE DISABLE
PROGRAM COPY
CLEAR PRINT LOG
YES NO
CARTRIDGE>ROM
ROM>CARTRIDGE
DEFAULT
000mm
ENTER
CANCEL
CARTRIDGE->ROM
COPY START
CANCEL
ENTER
ENTER
CANCEL
OUTPUT PRINT LOG
ENABLE DISABLE
YES
NO
FUNCTION KEY
RIBBON TENSION
ADJUSTMENT
NONE
REPRINT
SBI MODE
ROM->CARTRIDGE
COPY START
ENABLE DISABLE
YES
NO
ENTER
CANCEL
CANCEL
ENTER
PROGRAM COPY
COMPLETED
PRESS ENTER KEY
RIBBON TENSION
ADJUSTMENT
RIBBON NEAR END
ENABLE DISABLE
COPYING
ENABLE DISABLE
CANCEL
ENTER
Figure 4-19, Service Mode
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Page 4-20
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Unit 4: Operation
FACTORY MODE
The Factory Mode permits counter reset of various printer components. Use the keys of the
printer’s operator panel to select and reset those features.
HEAD OPEN + ENTER +
+
+ POWER
MAINTENANCE MODE
SERVICE MODE
FACTORY MODE
Factory / Service
ENTER
COUNTER CLEAR
NONE
ALL
HEAD
CUT
HEAD + ENTER
DISPENSE + ENTER
DISPENSE
HEAD COUNTER
[1]
[2]
[3]
0. 0 M
0. 0 M
0. 0 M
DISPENSE COUNTER
0. 0 M
CANCEL
ENTER
COUNTER
INDICATION
NONE
LIFE+ ENTER
HEAD + ENTER
LIFE
HEAD
CUT
DISPENSE
LIFE COUNTER
CUT COUNTER
CANCEL
0. 0 M
0
NONE + ENTER
SERIAL NO
S/N 00000000
CANCEL
YES + ENTER
ENTER
PRINT SIZE
SMALL
LARGE
MAIN PCB
REVISION
REV 0. 0
CANCEL
ENTER
ENTER
CANCEL
INTERFACE CARD
REVISION
TEST PRINT
PRESS ENTER KEY
REV 0. 0
ENTER
CANCEL
CANCEL
ENTER
Test
printing
begins.
TEST PRINT
YES
NO
CANCEL
Figure 4-20, Factory Mode
SATO GT4xxe Series Operator Manual
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Page 4-21
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Unit 4: Operation
NORMAL MODE (4-1)
DESCRIPTION
MENU
Displays the operational status of the printer. The ONLINE
status is displayed on the top line and the label quantity status
on the bottom. The message will be changed to OFFLINE
whenever the printer is switched offline by pressing the LINE
key. When a print job is received, the quantity line will indicate
the number of labels to be printed. As the label job prints, the
display indicates the number of labels remaining to be printed.
ONLINE
QTY: 000000
Displays the operational status of the printer. The OFFLINE
status is displayed on the top line and the label quantity status
on the bottom. The message will be changed to ONLINE
whenever the printer is switched online by pressing the LINE
key.
OFFLINE
000000
Is the first screen of the Normal Mode. Allows indepth analysis
of the printer’s status.
Is the premiere screen of the User Mode. The User Mode
allows various print parameters to be set.
Is the premiere screen of the Interface Mode. Interface Mode
allows the parameters to be set for the printer to communicate
with a host and vise-versa.
Is the premiere screen of the Cartridge Mode. Permits setup
and use of the memory cartridge.
Is the premiere screen of the SEMBL Mode. SEMBL (SATO
Embedded Basic Language) allows software programs written
in standard Basic language to be loaded into the printer and
executed without additional computer connections.
Use the keys of the printer’s operator panel to select and enter
the required options.
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Page 4-22
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Unit 4: Operation
NORMAL MODE (4-1)
DESCRIPTION
MENU
Is the premiere screen of the Advanced Mode. The Advanced
Mode is provided to make basic printer operational
adjustments. Typically, once these adjustments or settings have
been made, they will not require additional address unless a
new job is downloaded. The following table identifies the menus
of the Advanced Mode and their purpose.
Is the premiere screen to the Hex Dump Mode. The contents of
the print buffer and the data received before it is placed into the
print buffer may be examined through the use of the Hex Dump
Mode. Each line of the printed data is inumerated in the first
column, the second column contains the data in hexadeicimal
format, and the right column contains the same data in ASCII
format.
Allows the status of the receive buffer to be saved to the
memory cartridge. If the YES option is chosen, a cofiguration
screen will then be displayed. If the NO option is selected, the
printer goes offline without saving.
DATA SAVE START
YES
NO
This screen shows the status of saving the receive buffer to the
memory cartridge. Data entry is not required.
COPYING
0
100
This screen confirms the receive data was saved. Press
ENTER key to go offline.
DATA SAVE
COMPLETED
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Unit 4: Operation
USER MODE (4-2)
MENU
DESCRIPTION
Displays the operational status of the printer. The ONLINE
status is displayed on the top line and the label quantity status
on the bottom. The message will be changed to OFFLINE
whenever the printer is switched offline by pressing the LINE
key. When a print job is received, the quantity line will indicate
the number of labels to be printed. As the label job prints, the
display indicates the number of labels remaining to be printed.
ONLINE
QTY: 000000
Displays the operational status of the printer. The OFFLINE
status is displayed on the top line and the label quantity status
on the bottom. The message will be changed to ONLINE
whenever the printer is switched online by pressing the LINE
key.
OFFLINE
000000
Is the premiere screen of the User Mode. The User Mode
allows various print parameters to be set.
This screenshows the adjusted value for volume on the
Operator Panel.
OFFSET VOLUME
PITCH
OFFSET
+0.00
+0.00
00
DARKNESS
Permits the printer’s print speed to be established based on
inches per second (IPS). The speed options available are
dependent on the print head’s resolution.
PRINT SPEED
06 IPS
Permits the adjustment of the print density. Higher print density
equates to darker print images.
PRINT DARKNESS
1
2
3
4
5
The label pitch is the distance from the leading edge (the edge
that comes out of the printer first) of a label and the leading
edge of the next label. Once the position has been set, it can be
fine adjusted using the PITCH potentiometer.
PITCH OFFSET
Positive (+) digit selection on the display moves the leading
edge forward and away from the print head while a negative (-)
selection moves the label’s leading edge incrementally back
into the mechanism.
+00mm
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Unit 4: Operation
USER MODE (4-2)
MENU
DESCRIPTION
Print offset refers to the vertical and horizontal shifting of the
entire print area relative to the label and the print start position.
The movement is incremented by dots in the positive (+) or
negative (-) direction. Positive and negative vertical adjustment
is toward and away from the print head respectively. Positive
and negative horizontal adjustment is to the left or right of the
reference point respectively.
PRINT OFFSET
V:+0000 H:+0000
This menu allows for the printer to be configured to print zeros
with or without a diagonal slash through them. This will apply to
all font types with the exception of Kanji font.
ZERO SLASH
YES
NO
This menu allows printer configuration of Kanji files for either
Japanese code (JIS) or Microsoft code (SJIS). If a Microsoft
operating system is being used, SJIS is to be selected.
JIS CODE
JIS
SJIS
Kanji font may be set to either Mincho or Gothic style. If unsure
of their differences, refer to the Programming Reference for this
printer.
KANJI FONT
MINCHO GOTHIC
This setting determines whether each character occupies a
designated space (fixed) regardless of the characters width or if
the character’s space is representative of the character’s width
(proportional). Proportional is contemporarily preferred.
CHARACTER PITCH
PROPORTIONAL
FIXED
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Unit 4: Operation
ADVANCED MODE (4-3)
DESCRIPTION
MENU
Is the premiere screen of the Advanced Mode. The Advanced
Mode is provided to make basic printer operational
adjustments. Typically, once these adjustments or settings have
been made, they will not require additional address unless a
new job is downloaded. The following table identifies the menus
of the Advanced Mode and their purpose.
Allows the darkness (density) selection of the printed image.
Has six selection options.
DARKNESS RANGE
A
B
C
D
E
F
Determines whether the printer automatically detects the
installation of optional peripherals such as a peeler or cutter. If
detected, the optional peripherial will be used without further
configuration.
PRINTER TYPE
AUTO SETTING
YES
NO
Allows the choice of continuous feed or tear-off operation. If the
relative accessories have been correctly installed, their
respective options will be displayed.
PRINTER TYPE
CONTINUOUS
TEAR OFF
DISPENSER
CUTTER
LINERLESS
Allows the determination of wheather a backfeed motion will be
applied. If so, the selection of before or after the printing of each
label.
BACKFEED MOTION
AFTER
BEFOR
NONE
Allows the internal rewinder option to be turned activated or
deactivated as applicable.
REWINDER
ON
OFF
Allows the printer to be switched to operate in the thermal
transfer or direct thermal mode as desired.
PRINT METHOD
TRANSFER DIRECT
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Unit 4: Operation
ADVANCED MODE (4-3)
DESCRIPTION
MENU
Allows the pitch sensor to be activated or deactivated as
circumstances dictate.
PITCH SENSOR
ENABLE DISABLE
Allows the reference sensor to be selected relative to the media
type to be used.
SENSOR TYPE
I-MARK1
GAP
I-MARK2
This feature determines the integrity of the print head elements
when enabled. A few labels will be printed before a print head
error is displayed.
HEAD CHECK
ENABLE DISABLE
This screen will appear if the head check feature has been
selected. Choose for the head check to be performed
unconditionally or only when barcodes are being printed.
HEAD CHECK
NORMAL BARCODE
Previously printed barcodes should be scanned following an
error to determine their functionality.
Set this feature to enable or disable the printer’s external signal
communication port. If the port is enabled, data can be sent and
received using an appropriate device plugged into the EXT port.
EXTERNAL SIGNAL
ENABLE DISABLE
Appears only if the printer’s external signal feature has been
enabled to allow selection of the output signal. For information
on which type to choose, refer to the Programming Reference
for guidance.
EXTERNAL SIGNAL
TYPE1 TYPE2
TYPE3 TYPE4
Allows configuration as to whether the reprint function may be
activated via the external signal port.
EXTERNAL REPRINT
ENABLE DISABLE
The printer can be set to automatically go into the online mode
when powered on. Otherwise, the printer starts in the offline
state and must be manually placed online before it is ready to
print.
AUTO ONLINE
YES
NO
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Unit 4: Operation
ADVANCED MODE (4-3)
DESCRIPTION
MENU
This feature allows one label to be fed upon the printer being
powered on. Enable or disable as desired.
AUTO ONLINE FEED
YES NO
This feature allows one label to be fed following an error being
corrected and the printer going online.
FEED ON ERROR
YES
NO
The ESC sequence in SBPL commands may be defined as
standard (using non-printable code 1BH) or non-standard
(some other user code).
PROTOCOL CODE
STANDARD
NON-STANDARD
The printer may be set to go to SEMBL Mode automatically (to
execute a preloaded Basic program) upon being powered on.
SEMBL MODE
AUTO START
YES
NO
If the SEMBL Mode auto-start feature is enabled, this screen
will appear to permit specification of the program to be
executed.
START PROGRAM
OWN_PROG.BAS
SAMPLE_1.BAS
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Unit 4: Operation
INTERFACE MODES (4-4 THROUGH 4-8)
DESCRIPTION
MENU
Displays the operational status of the printer. The ONLINE
status is displayed on the top line and the label quantity status
on the bottom. The message will be changed to OFFLINE
whenever the printer is switched offline by pressing the LINE
key. When a print job is received, the quantity line will indicate
the number of labels to be printed. As the label job prints, the
display indicates the number of labels remaining to be printed.
ONLINE
QTY: 000000
Displays the operational status of the printer. The OFFLINE
status is displayed on the top line and the label quantity status
on the bottom. The message will be changed to ONLINE
whenever the printer is switched online by pressing the LINE
key.
OFFLINE
000000
Is the premiere screen of the Interface Mode. Interface Mode
allows the parameters to be set for the printer to communicate
with a host and vise-versa.
Select yes if an interface card for bi-directional communication
will be configured.
INTERFACE CARD
SETTING
YES
NO
This menu allows the identification of which installed interface
card is used for bi-directional communication/printing. The
remaining card, by default, is assigned to the mini-LAN card for
transmitting printer status information to a LAN.
INTERFACE CARD
SETTING
CARD1
CARD2
•
•
CARD 1: Normal interface card.
CARD 2: Mini-LAN
PROTOCOL
STATUS4
STATUS5
Allows item number check to be enabled or disabled. Will only
appear when Status5 is set for protocol.
ITEM NO CHECK
ENABLE DISABLE
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Unit 4: Operation
INTERFACE MODES (4-4 THROUGH 4-8)
DESCRIPTION
MENU
Allows BCC check to be enabled or disabled. Will only appear
when Status5 is set for protocol.
BCC CHECK
ENABLE DISABLE
Allows selection of the receive buffer type. Select MULTI for
multiple buffer and 1ITEM for a single item buffer. Will only
appear if RS232C, RS422/485, IEEE1284, or Centronics
interface is installed unless the card is set for RS232C, RS422/
485, or Centronics is set for protocol.
RECEIVE BUFFER
MULTI
1ITEM
Allows setting for ACK width of IEEE1284 interface. Display will
appear when the IEEE1284 interface is present and one item is
selected as a receive buffer.
IEEE1284
ACK SIGNAL
00.5 µs
Determines whether the print data code requires deletion.
Hexadecimal graphic data will not be deleted. Select YES to
delete all carriage return (CR) and line feed (LF) commands in
the data stream including graphics and 2D bar codes.
IGNORE CR/LF
YES NO
This feature is used primarily to maintain compatibility with
earlier models of SATO printers.
Allows 1 byte command such as CAN and DLE code to be
deleted. Will only appear when the communication protocol is
STATUS4 (for overseas precifications).
IGNORE CAN/DLE
YES NO
Allows select of the port to receive print data. CARD1 will
receive data sent from the exsting interface and CARD2 will
receive print data from the Mini LAN. When print data is
received from a port different from the specified setting, the data
will be dleted.
DATA PORT
CARD1 CARD2
Use this setting to enable or disable the status return port. The
interface card which is not being used as the data input port is
the status return port. This selection should be relative to the
setting of the prior menu.
STATUS PORT
ENABLE DISABLE
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Unit 4: Operation
INTERFACE MODES (4-4 THROUGH 4-8)
DESCRIPTION
MENU
Allows determination of which method of configuration has
priority; the relative dip switch or the LCD menu. This screen is
displayed only when the applicable interface card is installed.
RS-232C/422/485
CONFIGURATION
DIPSW LCD
Allows selection of the baud rate. Will only appear when the
RS232C interface is installed and the LCD option is chosen
from the prior menu.
BAUDRATE
2400
4800
9600 19200
Allows setting of the Parity Bit for the RS232C interface. Will not
display if the dip switch priority option is chosen. The interface
card must be installed.
PARITY BIT
NONE ODD EVEN
Allows Stop Bit selection for the RS232C interface. Will not
display if the dip switch priority option is chosen.
STOP BIT
1BIT
2BIT
Allows selection of the data length for the RS232C interface.
Will not display if the dip switch priority option is chosen.
CHARACTER BIT
7BIT
8BIT
Allows setting of communication protocol. Will only appear if
RS232C or RS422/485 interface is installed (except if the
relative dip switch is set with either as the priority).
PROTOCOL
READY/BUSY
XON/OFF
STATUS2
STATUS3
STATUS4
STATUS5
MULTIDROP
Allows setting for output timing of ACK signal for Centronics
interface. Select ON for output outside the busy signal and OFF
for inside the busy signal. Will only display if the Centronics
interface is installed.
CENTRONICS
ACK SIGNAL
ON
OFF
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Unit 4: Operation
INTERFACE MODES (4-4 THROUGH 4-8)
DESCRIPTION
MENU
Allows setting for output timing of fault signal for Centronics
interface. Select ON for synchronous output with Select signal
and OFF with asychronous outputs with Select signal. Will only
display if the Centronics interface is installed.
CENTRONICS
FAULT SIGNAL
ON
OFF
Allows the selection of the desired communication mode. Will
only appear if mini-LAN interface is present. Will not appear if
Card is selected as the priority. Will become active upon power
reboot.
WIRELESS MODE
802.11 Ad Hoc
Ad Hoc
Infrastructure
This display allows setting for SSID of wireless LAN. English
(uppercase/lowercase) and number can be entered up to 32
digits. This display will only appear if wireless LAN is installed.
Will not appear if Card is selected as the priority. Will become
active upon power reboot.
SSID
1234567890ABCDEF
This menu allows channel selection for wireless LAN. This
display will only appear if wireless LAN is installed. Will not
appear if Card is selected as the priority. Will become active
upon power reboot.
CHANNEL
01
Allows selection of the timing of returning status data to the
host. ENQ will return the data on status after receiving a status
request (ENQ) from the host. CYCLE will return a status from
the printer to the host at intervals of 500ms. Will only appear
when LAN or wireless LAN is present and if selecting Status 4
for communication protocol.
STATUS
REPLY TIMING
ENG
CYCLE
Allows determination of whether the interface card or the LCD
will take priority presidence. Will become active upon power
reboot.
LAN
CONFIGURATION
CARD LCD
Allows setting of the IP address. This display will not appear if
any LAN interface is present or Card is not selected in the prior
menu. Will become active upon power reboot.
IP ADDRESS
0. 0. 0.
0
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Unit 4: Operation
INTERFACE MODES (4-4 THROUGH 4-8)
DESCRIPTION
MENU
Allows setting of the subnet mask. This display will only appear
if any LAN interface is present and the Card option is not
selected in the prior menu. Will become active upon power
reboot.
SUBNET MASK
0. 0. 0.
0
Allows setting of the gateway address. Will only appear if any
LAN interface is present. Will not appear if Card is selected as
the priority. Will become active upon power reboot.
GATEWAY ADDRESS
0. 0. 0.
0
Allows configuration of port number 1 for LAN. Will only appear
if mini-LAN interface is present. Will not appear if Card is
selected as the priority. Will become active upon power reboot.
Values already in use for ports 2 and 3 cannot be reassigned.
PORT NUMBER 1
01024
Allows configuration of port number 1 for LAN. Will only appear
if mini-LAN interface is present. Will not appear if Card is
selected as the priority. Will become active upon power reboot.
Values already in use for ports 1 and 3 cannot be reassigned.
PORT NUMBER 2
01024
Allows configuration of port number 1 for LAN. Will only appear
if mini-LAN interface is present. Will not appear if Card is
selected as the priority. Will become active upon power reboot.
Values already in use for ports 1 and 2 cannot be reassigned.
PORT NUMBER 3
01024
Allows setting of communication protocol.
STATUS 3: Will only appear if RS232C, RS422/485, LAN, or
Wireless LAN interface is installed (except if the relative dip
switch is set with the RS interfaces as the priority).
PROTOCOL
STATUS 4: Will only appear if RS232C, RS422/485, LAN/
Wireless LAN, IEEE1284, or USB interface is installed (except if
the relative dip switch is set with the RS interfaces as the
priority).
STATUS3
STATUS4
STATUS5
STATUS 5: Will only appear if RS232C, LAN/Wireless LAN,
IEEE1284, or USB interface is installed (except if the relative
dip switch is set with the RS interfaces as the priority).
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Unit 4: Operation
CARTRIDGE MODE (4-9)
DESCRIPTION
MENU
Displays the operational status of the printer. The ONLINE
status is displayed on the top line and the label quantity status
on the bottom. The message will be changed to OFFLINE
whenever the printer is switched offline by pressing the LINE
key. When a print job is received, the quantity line will indicate
the number of labels to be printed. As the label job prints, the
display indicates the number of labels remaining to be printed.
ONLINE
QTY: 000000
Displays the operational status of the printer. The OFFLINE
status is displayed on the top line and the label quantity status
on the bottom. The message will be changed to ONLINE
whenever the printer is switched online by pressing the LINE
key.
OFFLINE
000000
Is the premiere screen of the Cartridge Mode. SEMBL (SATO
Embedded Basic Language) allows software programs written
in standard Basic language to be loaded into the printer and
executed without additional computer connections.
Use the keys of the printer’s operator panel to select and enter
the required options.
Clears the memory cartridge of all of its contents.
CARTRIDGE FORMAT
YES NO
If yes was selected at the CARTRIDGE FORMAT screen, this
display allows the initialization process to start or be cancelled.
FORMAT START
YES
NO
If YES was selected on the FORMAT START screen, formatting
progress may be monitored here. No entry is required at this
screen.
Press CANCEL to abort formatting.
Appears when formatting is complete.
Press ENTER to return to the Normal Mode.
CARTRIDGE FORMAT
COMPLETED
PRESS ENTER KEY
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Unit 4: Operation
SEMBL MODE (4-10)
DESCRIPTION
MENU
Displays the operational status of the printer. Also displays the
remaining quantity to be printed.
SEMBL MODE
AUTO START
YES
NO
Displays the operational status of the printer. The ONLINE
status is displayed on the top line and the label quantity status
on the bottom. The message will be changed to OFFLINE
whenever the printer is switched offline by pressing the LINE
key. When a print job is received, the quantity line will indicate
the number of labels to be printed. As the label job prints, the
display indicates the number of labels remaining to be printed.
ONLINE
QTY:000000
Displays the operational status of the printer. The OFFLINE
status is displayed on the top line and the label quantity status
on the bottom. The message will be changed to ONLINE
whenever the printer is switched online by pressing the LINE
key.
OFFLINE
QTY:000000
Is the premiere screen of the SEMBL Mode. SEMBL (SATO
Embedded Basic Language) allows software programs written
in standard Basic language to be loaded into the printer and
executed without additional computer connections.
Use the keys of the printer’s operator panel to select and enter
the required options.
Permits the selection of the software program stored in the
printer’s memory that will be executed and used when the
SEMBL Mode is started.
START PROGRAM
FIRST.BAS
SECOND.BAS
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Unit 4: Operation
TEST PRINT MODE (4-11)
DESCRIPTION
MENU
Is the premiere screen of the test print mode. To view this
screen and access this mode, press and hold the FEED key
while powering on the printer.
TEST PRINT MODE
• Configuration: The printer’s configuration setting.
• Barcode: The printer’s installed barcodes.
• Head Check: A pattern to check print head elements.
• Memory: The contents of the memory cartridge.
• Font: The contents of the installed fonts.
CONFIGURATION
BARCODE
HEAD CHECK
MEMORY
FONT
FACTORY
• Factory: A factory test label will be printed.
This screen only appears if Configuration, Barcode, or Head
Check was chosen in the previous menu. The increments of
measurement are 1cm.
TEST PRINT SIZE
10 mm
For factory test prints, this screen appears instead of the
previous screen for setting print size.
TEST PRINT SIZE
LARGE SMALL
Large (10cm) and small (4cm) print sizes are the only two
options.
Pressing ENTER will initiate continuous test printing. Pressing
ENTER again will suspend printing.
TEST PRINT
PRESS ENTER KEY
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Unit 4: Operation
DOWNLOAD MODE (4-12)
DESCRIPTION
MENU
Displays Confirms the printer is on stand-by for receiving
download data. The doewnloaded data received from the host
shall be written in the memory cartridge or the main ROM. No
entry is required.
DOWNLOAD
WAITING
Downloading progress may be monitored here. No entry is
required at this screen.
Press CANCEL to abort downloading.
DOWNLOADING
Displays when the download process is complete. Press
ENTER to exit.
DOWNLOAD COMPLETE
PRESS ENTER KEY
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Unit 4: Operation
HEX DUMP MODE (4-13)
DESCRIPTION
MENU
Displays the operational status of the printer. The ONLINE
status is displayed on the top line and the label quantity status
on the bottom. The message will be changed to OFFLINE
whenever the printer is switched offline by pressing the LINE
key. When a print job is received, the quantity line will indicate
the number of labels to be printed. As the label job prints, the
display indicates the number of labels remaining to be printed.
ONLINE
QTY: 000000
Displays the operational status of the printer. The OFFLINE
status is displayed on the top line and the label quantity status
on the bottom. The message will be changed to ONLINE
whenever the printer is switched online by pressing the LINE
key.
OFFLINE
000000
Is the premiere screen to the Hex Dump Mode. The contents of
the print buffer and the data received before it is placed into the
print buffer may be examined through the use of the Hex Dump
Mode. Each line of the printed data is inumerated in the first
column, the second column contains the data in hexadeicimal
format, and the right column contains the same data in ASCII
format.
Only one type of data will be printed at a time. This screen
allows the seletion of the data to be printed. Repeat the hex
dump process to print the other type of data if required.
SELECT DUMP DATA
RECEIVE DATA
RECEIVE BUFFER
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Unit 4: Operation
BOOT DOWNLOAD MODE (4-14)
DESCRIPTION
MENU
Allows selection of the download method.
BOOT
DOWNLOADER
INTERFACE
CARTRIDGE
Displays the port that receives the download data.
•
•
Interface: Receiving data from extended interface.
Cartridge: Receiving data from Mini-LAN.
SELECT
INTERFACE
CARD1
CARD2
Allows confirmation of download.
PROGRAM
DOWNLOAD
YES
NO
Displays the printer is stand-by waiting for download.
PROGRAM
DOWNLOAD
READY
Displays download progress. Data entry is not required.
PROGRAM
DOWNLOADING
0
100
Confirms successful execution.
PROGRAM
DOWNLOAD
COMPLETED
PRESS ENTER
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Unit 4: Operation
DATA SAVE MODE (4-15)
DESCRIPTION
MENU
Displays the operational status of the printer. The OFFLINE
status is displayed on the top line and the label quantity status
on the bottom. The message will be changed to ONLINE
whenever the printer is switched online by pressing the LINE
key.
OFFLINE
000000
SAVING PRINT
LOG
Initiates receive data save activity to the memory card.
DATA SAVE
START
YES
NO
Displays status of receive buffer being saved to memory
cartridge.
COPYING
0
100
Confirms completion of receive data save.
DATA SAVE
COMPLETED
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Unit 4: Operation
DEFAULT SETTINGS MODE (4-16)
DESCRIPTION
MENU
Allows selection of data to be initialized.
DEFAULT MODE
PRINTER SETTING
ALT. PROTOCOL
Confirms selection.
DEFAULT MODE
PRINTER SETTING
YES
NO
Confrims the initialization of protocol code.
DEFAULT
ALT. PROTOCOL
YES
NO
Confirms the completion of printer setup and protocol codes.
DEFAULT SETTING
COMPLETED
PLEASE POWER OFF
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Unit 4: Operation
PRINT CANCEL MODE (4-17)
DESCRIPTION
MENU
Displays the operational status of the printer. The OFFLINE
status is displayed on the top line and the label quantity status
on the bottom. The message will be changed to ONLINE
whenever the printer is switched online by pressing the LINE
key.
OFFLINE
000000
Print data that has previously been received, can be cleared. If
YES is selected, the print data will be deleted and then the
printer will go offline. If the NO option is selected, the printer will
go offline without deleting data.
CANCEL PRINT
JOB
YES
NO
This screen indicates that the received data has been deleted.
Will display for 3 seconds and then the printer will go offline.
CANCEL PRINT
JOB
COMPLETED
PRINT DENSITY DEFAULT MODE (4-18)
DESCRIPTION
MENU
Confirms the print head density or appears when switching from
a print head witrh one density to another.
HEAD CHANGE
08->12 [dot / mm]
YES
NO
Allows the entry of a password to gain access. Will only display
if the SET PASSWORD display of the SErvice Mode is turned
on.
PASSWORD
0000
Confirms completion.
DEFAULT
SETTING
COMPLETED
PLEASE POWER OFF
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Unit 4: Operation
SERVICE MODE (4-19)
DESCRIPTION
MENU
The Maintenance Mode is divided into two sections; the Service
Mode and the Factory Mode.
MAINTENANCE MODE
The Service Mode allows the programming of various
dimensional settings, sensor thresholds, and language options.
SERVICE MODE
FACTORY MODE
The Factory Mode permits counter reset of various printer
components. Use the keys of the printer’s operator panel to
select and reset those features.
Allows sensitivity adjustment of the eye-mark sensor.
SENSOR LEVEL
I-MARK
X.XV
50
LEVEL OFFSET
Allows slice level adjustment of the eye-mark sensor.
SENSOR LEVEL
I-MARK
X.XV
1.0V
SLICE LEVEL
Allows penetrating sensor adjustment of the gap sensor.
Allows slice level adjustment of the gap sensor.
SENSOR LEVEL
GAP
X.XV
50
LEVEL OFFSET
SENSOR LEVEL
GAP
X.XV
50
SLICE LEVEL
Select the ENABLE option to set the printer to automatically
notify when media is nearly exhausted.
LABEL NEAR END
ENABLE DISABLE
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Unit 4: Operation
SERVICE MODE (4-19)
DESCRIPTION
MENU
T o enable or disable the control of ribbon rewind speed.
RIBBON TENSION
ADJUSTMENT
ENABLE DISABLE
When enabled, the printer will monitor ribbon usage and notify
when the loaded ribbon is low.
FUNCTION KEY
NONE
REPRINT
SBI MODE
Allows the setting of a function key.
FUNCTION KEY
NONE
REPRINT
SBI MODE
Allows the backfeed distance to be set. If using thermal transfer
for printing, set the feed distance less than 30mm to avoid
detection of ribbon end by accident.
FORWARD/BACKFEED
DISTANCE
DEFAULT
000mm
Allows selection output mode options. Mode 1 outputs signal in
the status of existance/non-existance for the number of
remaining labels to be printed. Mode 2 outputs signal in the
status of online/offline.
EXT 9PIN SELECT
MODE1 MODE2
Displays the validity/invalidity of command data for print
darkness, print speed, start point correction, operation mode,
print method, and sensor types.
PRIORITY SETTING
COMMAND INTERNAL
Allows the password function to be enabled and disabled.
SET PASSWORD
ON
OFF
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Unit 4: Operation
SERVICE MODE (4-19)
DESCRIPTION
MENU
Determines whether or not the printer will be compatible with a
previous printer.
COMPATIBLE MODE
ON OFF
Allows copying of firmware data.
PROGRAM COPY
YES
NO
Enables the display of an operating log as an icon in Normal
Mode. The three types are DataReceived, DataEdit, and Print.
Each icon will be over-written and cleared when going to Online
Mode.
TRACE MODE
ON
OFF
Allows the print log to be saved in the memory cartridge. The
cartridge must be installed to function.
SAVE PRINT LOG
ENABLE DISABLE
Allows select of where firmware data will be copied.
PROGRAM COPY
CARTRIDGE>ROM
ROM>CARTRIDGE
Initiates the copying process.
CARTRIDGE->ROM
COPY START
YES
NO
Initiates the copying process.
ROM->CARTRIDGE
COPY START
YES
NO
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Unit 4: Operation
SERVICE MODE (4-19)
DESCRIPTION
MENU
Confirms copying is in progress. Data entry not required.
COPYING
Enables the print log to be dleted from the memory cartridge.
CLEAR PRINT LOG
YES
NO
Enables the print log to be sent to the status port in real-time.
OUTPUT PRINT LOG
ENABLE DISABLE
Confirms the program has been copied.
PROGRAM COPY
COMPLETED
PRESS ENTER KEY
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Unit 4: Operation
FACTORY MODE (4-20)
DESCRIPTION
MENU
The Maintenance Mode is divided into two sections; the Service
Mode and the Factory Mode.
MAINTENANCE MODE
The Service Mode allows the programming of various
dimensional settings, sensor thresholds, and language options.
SERVICE MODE
FACTORY MODE
The Factory Mode permits counter reset of various printer
components. Use the keys of the printer’s operator panel to
select and reset those features.
Enables the printer’s internal counter to be initiated and reset .
The counter options are : None, All, Head, Cut, and Dispense.
COUNTER CLEAR
NONE
ALL
HEAD
CUT
DISPENSE
Allows view of cycles recorded by the printer’s internal counter.
COUNTER
INDICATION
NONE
LIFE
HEAD
CUT
DISPENSE
Enables view of the printer’s internal life counter.
LIFE COUNTER
0. 0 M
Displays values for the head counter.
HEAD COUNTER
[1]
[2]
[3]
0. 0 M
0. 0 M
0. 0 M
Displays values for the cutter counter.
CUT COUNTER
0
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Unit 4: Operation
FACTORY MODE (4-20)
DESCRIPTION
MENU
Displays values for the dispenser counter.
DISPENSE COUNTER
0. 0 M
Enables the printer’s serial number to be recorded within the
printer.
SERIAL NO
S/N 00000000
Enables the revision number of the main circuit board to be
recorded.
MAIN PCB
REVISION
REV 0. 0
Enables the revision number of the interface card to be
recorded.
INTERFACE CARD
REVISION
REV 0. 0
Initiates test printing.
TEST PRINT
YES
NO
Enables the print size to be selected.
PRINT SIZE
SMALL
LARGE
Confirms factory test printing is underway.
TEST PRINT
PRESS ENTER KEY
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Unit 4: Operation
OPERATIONAL ADJUSTMENTS
These operational adjustments are for fine tuning the printer as necessary following the
configuration process and are largely confined to the four potentiometers located on the operator
panel. Refer to the table below for their function.
POTENTIOMETER
DESCRIPTION/PROCEDURE
VOLUME
Adjusts the audible decimal level for error indication. Power on
the printer, place on-line, and open the print head. When the
beep is emitted, adjust the volume level accordingly.
PITCH
Is to be used in conjunction with the configuration adjustments.
Make course adjustments there and then fine tune here. If
unable to achieve the desired setting here, the course
adjustment must be reset. Adjust this potentiometer as labels
are being printed. Allow two labels to be printed for each
adjustment to ensure a desired setting.
Adjustment of the PITCH potentiometer will affect the print
offset postion. Thusly, if using a dispenser or cutter, adjust the
Offset first and then the Pitch.
OFFSET
The offset adjustment is used to reposition the media for
printing following advancement for dispensing or cutting. A label
is printed, it is fed forward for dispense, the printer retracts the
remaining media (offset) to print the next label. To preform this
adjustment:
1. Power On the printer.
2. Press the LINE key to place printer offline.
3. Advance to the User Mode and press ENTER.
4. Adjust the OFFSET potentiometer.
5. Press the FEED key to feed another label.
6. Repeat steps 3 and 4 until properly adjusted.
7. Press the LINE key to bring the printer back online.
DARKNESS
Is used to adjust the darkness or lightness of the printed image
and should be used in conjunction with the configuration
adjustments. Make course adjustments there and then fine tune
here. If unable to achieve the desired setting here, the course
adjustment must be reset.
Adjust this potentiometer as labels are being printed. Allow two
labels to be printed for each adjustment to ensure a desired
setting.
NOTE: The two Figures that follow are provided to identify
reference positions to assist in the operational adjustment
process.
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Unit 4: Operation
0.69"
0.25"
Eye-Mark Sensor
Transmittor/ Paper End
Sensor
Invalid Area for Print
Print Width: 4.09"/4.20"
Print Head
Dispenser
Tear-Off
Cutter
Figure 4-21, Sensor & Accessory Positioning
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Unit 4: Operation
CONTINUOUS MODE
TRANSMISSION SENSOR
TRANSMISSION SENSOR
TRANSMISSION SENSOR
REFLECTIVE SENSOR
Base Print Position
TEAR-OFF MODE
REFLECTIVE SENSOR
Base Print & Tear-
Off Position
CUTTER MODE
REFLECTIVE SENSOR
Base Print Position
Base Print Position
Base Print & Cut
Position
DISPENSE MODE
REFLECTIVE SENSOR
TRANSMISSION SENSOR
Base Print Position
Base Dispense Position
Base Print &
Dispense Position
LINERLESS MODE
REFLECTIVE SENSOR
Base Print Position
Base Cut Position
Figure 4-22, Print Base Reference Position
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Unit 4: Operation
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TROUBLESHOOTING
• Error Signals
• Troubleshooting Table
• Interface Troubleshooting
• Test Print Troubleshooting
• Sensor Locations
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Unit 5: Troubleshooting
ERROR SIGNALS
Error No.
LCD Display
Description
Machine Error
Cause:
Circuit board problem.
01
Remedy:
Contact a sales outlet, dealer, or service center.
One long beep.
Alarm sound:
External signal:
Machine error.
Flash ROM Error
Cause(s):
1. Flash ROM cannot be accessed.
2. Illegal firmware operation requested by software.
Contact a sales outlet, dealer, or service center.
One long beep.
02
03
04
05
06
Remedy:
Alarm sound:
External signal:
Machine error.
Parity Error
Cause(s):
1. RS-232C communication settings fail parity check.
2. Error in cable connection.
Ensure correct communication cables and settings.
Three short beeps.
Remedy:
Alarm sound:
External signal:
Machine error.
Overrun Error
Cause(s):
1. RS-232C communication settings exceed legal values.
2. Error in cable connection.
Check and correct communication cables and settings.
Three short beeps.
Remedy:
Alarm sound:
External signal:
Machine error.
Framing Error
Cause(s):
1. Incorrect frame size for the RS-232C settings.
2. Cable connection trouble.
Check and correct communication cables and settings.
Three short beeps.
Remedy:
Alarm sound:
External signal:
Machine error.
Buffer Overflow error
Cause(s):
1. Size of received data exceeds size of receiving buffer.
2. Mismatched send/receive communication protocols.
Establish the correct communication protocol.
Three short beeps
Remedy:
Alarm sound:
External signal:
Machine error
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Unit 5: Troubleshooting
ERROR SIGNALS
Error No.
LCD Display
Description
Head Open error
Cause(s):
1. The head unit is not properly latched.
2. Malfunctioning head-open switch.
Properly latch the print head and/or replace the switch.
Three short beeps.
07
Remedy:
Alarm sound:
External signal:
Machine error.
Paper End error
Cause(s):
1. The media supply has run out.
2. The media is not set correctly.
Set the media correctly.
Three short beeps.
08
Remedy:
Alarm sound:
External signal:
Paper end.
Ribbon End error
Cause(s):
1. The ribbon supply has run out.
2. The ribbon has been damaged.
1. Set the ribbon correctly.
2. Clean the ribbon path.
Three short beeps.
09
Remedy:
Alarm sound:
External signal:
Ribbon end.
Sensor error
Cause(s):
1. Incorrectly adjusted paper sensor.
2. Incorrectly selected media sensor.
3. Erratic paper flow.
10
Remedy:
1. Adjust sensitivity of paper sensor.
2. Select correct sensor type for media being used.
3. Clean the paper path to establish a smooth paper flow.
Three short beeps
Alarm sound:
External signal:
Machine error
Head related error
Cause:
There is a problem with the print head.
Clean and/or replace print head.
One long beep.
11
Remedy:
Alarm sound:
External signal:
Machine error.
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Unit 5: Troubleshooting
ERROR SIGNALS
Error No.
LCD Display
Description
Memory Writing error
Cause(s):
1. Memory cartridge is not inserted.
2. Memory space is exhausted.
3. Read/Write operation has failed.
4. Memory is not properly formatted.
1. Ensure memory cartridge is installed.
2. Ensure sufficient memory space is available.
3. Replace the memory cartridge.
4. Format or reformat the memory cartridge.
One long beep.
12
Remedy:
Alarm sound:
External signal:
Machine error.
Memory Reading error
Cause:
Memory space is exhausted.
13
Remedy:
Delete unnecessary data to free up memory space.
One long beep.
Alarm sound:
External signal:
Machine error.
Download Data Error
Cause(s):
Remedy:
1. Received invalid download.
2. There is no download area.
1. Ensure the download data is correct.
2. Ensure the download data size is correct.
One long beep.
14
Alarm sound:
Machine error.
External signal:
Cutter error
Cause(s):
Remedy:
The cutter unit is jammed or clogged.
1. Cutter blade did not returned to the home position.
Clean the cutter unit and clear any paper jams.
15
2. Press FEED to reinstate proper cutter blade position.
Three short beeps.
Alarm sound:
External signal:
Machine error.
Cutter Open error
Cause(s):
1. The upper bracket of the cutter unit is open
2. The sensor is malfunctioning
Close the upper bracket of the cutter unit.
Three short beeps
16
Remedy:
Alarm sound:
External signal:
Machine error
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Unit 5: Troubleshooting
ERROR SIGNALS
Error No.
LCD Display
Description
BCC Check error
Cause:
BCC attached to sending data (for an item) is different.
Ensure the data communication settings are correct.
Three short beeps.
17
Remedy:
Alarm sound:
External signal:
Machine error.
Item Number error
Cause:
The sequence number of present and past print data (for
an item) does not match.
18
Remedy:
Ensure data communication settings are correct.
Three short beeps.
Alarm sound:
External signal:
Machine error.
Winding Full error
Cause(s):
1. The label rewinder needs to be emptied
2. The sensor is malfunctioning
Remove the wound label.
Three short beeps
19
Remedy:
Alarm sound:
External signal:
Machine error
Head Density error
Cause(s):
1. The print head is not correctly installed.
2. An unsupported print head is installed.
20
Ensure the print head is suitable for use with this printer
and that it is properly installed.
Remedy:
Alarm sound:
Three short beeps.
No output.
External signal:
Kanji ROM error
Cause:
Invalid Kanji data has been read from the Kanji ROM
Ensure the Kanji ROM has been properly installed.
Three short beeps
21
Remedy:
Alarm sound:
External signal:
Machine error
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Unit 5: Troubleshooting
ERROR SIGNALS
Error No.
LCD Display
Description
RFID Tag error
Cause:
Difficulties writing into RFID tag.
Write information in another RFID tag.
Three short beeps.
Remedy:
Alarm sound:
External signal:
Machine error.
RFID Tag error
Cause:
Difficulties writing into the RFID tag.
Replace the RFID tag. Press the Line key to retry.
Three short beeps.
23
Remedy:
Alarm sound:
External signal:
Machine error.
RFID Protect error
Cause:
The RFID tag is write-protected.
Replace the tag with one that is not write-protected.
Three short beeps.
Remedy:
Alarm sound:
External signal:
Machine error.
Non-Lock Error
Cause:
The knob of the ribbon-winding unit is not locked.
Lock the knob of the ribbon-winding unit.
Three short beeps.
24
Remedy:
Alarm sound:
External signal:
Machine error.
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Unit 5: Troubleshooting
TROUBLESHOOTING TABLE
IMAGE VOIDS
Damaged print head.
Replace print head.
Damaged electronics.
Replace circuit board.
Replace platen roller.
Dirty or defective print head.
Damaged or worn platen roller.
Vertical line in printed image.
LIGHT PRINT IMAGES
Low print head energy/darkness.
Low print head pressure.
Foreign material on print head.
Poor head alignment.
Adjust darkness control.
Adjust head balance.
Clean print head and platen roller.
Align print head as required.
Reduce print speed setting.
Excessive print speed.
UNEVEN PRINT DARKNESS
Unbalanced print head.
Worn platen roller.
Dirty print head.
Ensure correct balance.
Replace platen roller as required.
Clean as necessary.
SMEARED PRINT IMAGES
Poor label quality.
Use high quality label stock.
Foreign material on print head and platen Clean print head and platen roller.
roller.
Foreign material on labels.
Excessive print head energy.
Excessive print speed.
Use high quality label stock.
Adjust darkness control.
Adjust as speed as required.
Adjust head balance.
Excessive head pressure.
NO LABEL MOVEMENT
Loose timing belt.
Ensure motor mount screws are tight, belt properly tensioned.
Select the correct label sensor type.
Incorrect label pitch sensor selected.
No voltage output.
Replace fuse on main circuit board. Test power supply and
replace as required.
Drive motor not operating.
Defective main board.
Ensure wiring harness connection. Replace as necessary.
Troubleshoot board and replacee as nwecessary.
NO PRINTED IMAGE
Print head is disconnected.
Ensure print head wiring harness is connected on each end.
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Unit 5: Troubleshooting
NO PRINTED IMAGE
No voltage output.
Damaged print head.
Damaged electronics.
Interface problems.
Data input error.
Test power supply and replace as necessary.
Replace print head.
Replace circuit board.
Check. Refer to relative instructions below.
Ensure correct data stream.
LCD FIELD ILLUMINATED BUT WITHOUT WORDS OR NO DISPLAY AT ALL
Power cable issues.
Ensure properly connected. Ensure not defective.
Incorrectly positioned display potentiom- Adjust as required.
eter.
Defective power supply.
Troubleshoot and replace components as necessary.
MEANDERING MEDIA
Incorrectly loaded media.
Improperly adjusted media guides.
Unbalanced print head.
Ensure correct loading.
Adjust as required.
Adjust as required.
Worn or improperly adjusted platen roller. Adjust. Replace as required.
PRINTER CREATES A BLANK LABEL
Data input error.
Ensure correct data stream.
Improper media selected.
Disconnected print head.
Defective print head.
Defective main board.
Ensure correct media is in use.
Cycle off power and ensure proper connection.
Replace print head as required.
Replace main board as required.
INCORRECT LABEL POSITIONING
Incorrect sensor selection.
Improper sensor adjustment.
Incorrect media in use.
Data input error.
Ensure the correct sensor is selected.
Adjust as required.
Ensure the correct media is being used.
Ensure correct data stream.
SATO GTxxe Series Operator Manual
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Unit 5: Troubleshooting
INTERFACE TROUBLESHOOTING
This unit provides a checklist for the various interface types. Locate the checklist relative to the
interface used and perform each of the troubleshooting tasks until the problem has been isolated.
PARALLEL INTERFACE
CHK
TROUBLESHOOTING STEP
Ensure the interface module is correctly installed. Run self-test to verify.
Ensure the printer cable is connected to the appropriate LPT port on the host computer. If using a
Windows printer driver, ensure the correct port is selected.
Ensure a IEEE1284 printer cable is being used.
Ensure the host’s peripherial settings are set to ECP for faster throughput. Refer to the computer
manufacturer’s documentation for details.
Ensure the printer is receiving information from the computer using the Receive Buffer Hex Dump
mode. Refer to that procedure within this manual for instructions. The command stream should be
continuous and possess 0Dhex and/or 0Ahex (carriage return and line feed) characters
throughout. However, there should not be either locate between the start (<ESC>A and the stop
(<ESC>Z) commands.
Replace the interface board with another to isolate the problem.
Replace the interface baord permanently if determined to be the problem.
RS232 SERIAL INTERFACE
CHK
TROUBLESHOOTING STEP
Ensure the correct interface module is correctly installed. Run self-test to verify.
Ensure the serial cable (Null Modem) meets specifications and is correctly connected at each end.
Ensure the serial cable is not defective.
Ensure the communication parameters for the baud rate, parity, data bits and stop bits are consis-
tent with those being sent from the host computer.
Ensure the printer is receiving information from the computer using the Receive Buffer Hex Dump
mode. Refer to that procedure within this manual for instructions. The command stream should be
continuous and possess 0Dhex and/or 0Ahex (carriage return and line feed) characters through-
out. However, there should not be either locate between the start (<ESC>A and the stop
(<ESC>Z) commands.
Replace the interface board with another to isolate the problem.
Replace the interface baord permanently if determined to be the problem.
SATO GT4xxe Series Operator Manual
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Unit 5: Troubleshooting
LAN EHTERNET INTERFACE
CHK
TROUBLESHOOTING STEP
Ensure the interface has been correctly configured. Wait two minutes and run self-test to verify. If a
test label does not print, there ma y be a hardware problem.
Ensure the serial cable meets specifications and is correctly connected at each end.
Ensure the cable and its ports are not defective.
Ensure that a faulty print server or other protocol related senarios are not creating a queue setup
issue. Systematically perform checks and tests to isolate the cause.
If using TCP/IP, ensure a valid IP address is specified and that all parameters are correct (subnet
mask, gateway, etc.). Attempt to PING the IP address assigned to the network interface.
Install the IPX/SPX protocol on a workstation to determine if the network device can be discovered
via the MAC address. If able, configure the appropriate protocols and retest connectivity.
Use a crossover cable to isolate the printer from the network by connecting from the interface and
workstation. Verify that the parameters match on each. Test connectivity.
UNIVERSAL SERIAL BUS (USB) INTERFACE
If nothing prints during a test print, verify the device drivers have been successively
installed by performing the following:
Click on Start, Settings, and then Control Panel.
Click on System within the new window.
Click on the Device Manager tab.
Ensure that the View Device By Type is checked.
Scroll to SATO-USB Device and ensure that errors do not exist. Reinstall as required.
Reboot the PC and the printer.
Contact Microsoft technical support for further assistance as required.
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Unit 5: Troubleshooting
TEST PRINT TROUBLESHOOTING
Chapter provides instruction on special printing to identify and resolve specific print problems.
HEX DUMP
Allows the operator to determine if there were
problems in the downloading of data.
TEST LABEL
Allows the operator to identify specific problems
regarding mechanical performance and setup.
HEX DUMP MODE
The contents of the print buffer can be examined using the Hex Dump Mode. In the left column,
each line of data received is numbered. The center column provides the data in hexadecimal
format. And in the right column, same data is provided in the ASC ll format. Follow the flow chart
provided below to perform this activity.
POWER
ENTER
ONLINE
QTY: 000000
ENTER
LINE
OFFLINE
000000
CANCEL
ENTER
SELECT DUMP DATA
RECEIVE DATA
RECEIVE BUFFER
CANCEL
Receive Data
ENTER
RECEIVE DATA/
RECEIVE BUFFER
Receive Buffer
ENTER
ONLINE
OFFLINE
000000
000000
LINE
LINE
Hex
Dump is
printed
Figure 5-1, Hex Dump Mode
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Unit 5: Troubleshooting
TEST LABEL PRINTING
The test label is designed to assist in the identification of print problems. Follow the flow chart
provided below to perform this activity.
FEED + POWER
Printer
beeps
TEST PRINT MODE
TEST PRINT MODE
CONFIGURATION
CONFIGURATION
BARCODE
TEST PRINT MODE
BARCODE
TEST PRINT SIZE
10 mm
Press
or
+
ENTER
Scrolls
options
TEST PRINT MODE
HEAD CHECK
TEST PRINT MODE
MEMORY
TEST PRINT
PRESS ENTER KEY
TEST PRINT MODE
FONT
TEST PRINT MODE
FACTORY
TEST PRINT SIZE
LARGE SMALL
ENTER
Test Prints
Power off to
cease printing.
Figure 5-2, Test Print Mode
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Unit 5: Troubleshooting
NOTE: The only print problem that the following sample test label does not
display is fading of print image from one side of the label to the other. This is
the result of improper print head balance.
Compare this scale on each
side to ensure the print is
evenly spaced horizontally.
Visually inspect
these rows for voids
indicating defective
head elements.
SAMPLE TEST LABEL
Label Contents Will Vary Depending on Test Label Type .
Displays the dip
switch settings at
the time of print.
D S W 1
N O N E
D S W 2
D S W 3
Line sharpness is
determined by print
speed and darkness.
Clear line in print
Compare this scale on each
side to ensure the print is
evenly spaced vertically .
indicates the ribbon
was wrinkled during
printing.
Figure 5-3, Sample Test Label
SATO GT4xxe Series Operator Manual
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Unit 5: Troubleshooting
SENSOR LOCATIONS
This chapter provides a diagram identifying the locations of the printer’s various sensors. Refer to
the diagram provided below.
0.69"
0.25"
Eye-Mark Sensor
Transmittor/ Paper End
Sensor
Invalid Area for Print
Print Width: 4.09"/4.20"
Print Head
Dispenser
Tear-Off
Cutter
Figure 5-4, Sensor Locations
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MAINTENANCE
• Cleaning Procedures
• Replacement Procedures
• Adjustment Procedures
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Unit 6: Maintenance
CLEANING PROCEDURES
Cleaning of the printer is a necessary maintenance activity to ensure print quality and long printer
life. There are two basic types of cleaning involved; the removal of loose debris and the removal
of residue.
Use a soft cloth and/or a pneumatic blower to remove debris from the printer. This process
should be performed prior to the removal of residue. To remove residue, apply SATO Solvent or
isopropyl alcohol to a clean cotton swab and gently wipe the entire surface of the print head and
platen roller until clean.
It is recommended that the printer be cleaned after the printing of every two rolls of labels.
WARNING: DISCONNECT POWER SUPPLY TO THE PRINTER AND
ALLOW TO COOL TO ROOM TEMPERATURE PRIOR TO CLEANING.
WARNING: EXERSIZE CARE WHEN CLEANING TO PREVENT
PERSONAL INJURY. THE TEAR BAR HAS A VERY SHARP EDGE.
CAUTION: IF USING A PNEUMATIC BLOWER TO REMOVE DEBRIS
FROM THE PRINTER, EXERSIZE CARE TO PREVENT PRINT HEAD
DAMAGE.
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Unit 6: Maintenance
REPLACEMENT PROCEDURES
This unit contains step-by-step instructions for the removal and replacement of all primary
components and sub-assemblies.
PRINT HEAD REPLACEMENT
If the print head becomes damaged or worn, it can be easily removed and replaced without
having to make critical adjustments.
1
2
3
4
5
6
7
Switch off the printer and disconnect the power supply cord.
Open the top housing cover.
Press print head release lever (1, Figure 6-1) to the right.
Carefully lower and withdraw defective print head (2) from print assembly (3).
Disconnect the two wiring harnesses from defective print head (2).
Connect the two wiring harnesses to replacement print head (2, Figure 7-1b).
Insert replacement print head (2) into print assembly (3) and lift into position.
1
3
2
Figure 6-1a, Print Head Replacement
NOTE: Lift the left end of head bracket (4) onto shaft (5) first. Then lift the
right end of head bracket (4) until it snaps into position.
8
9
Reset the head counter in accordance with the procedures enclosed.
Restore power and test print.
SATO GT4xxe Series Operator Manual
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Page 6-3
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Unit 6: Maintenance
5
4
3
2
Figure 6-1b, Print Head Replacement
PLATEN ROLLER REPLACEMENT
The platen roller is considered to be a high wear component due to its treading against the print
media. This treading contact will eventually wear grooves into the rubber material and negatively
effect print output.
1
2
3
4
5
6
Switch off the printer, disconnect the power supply cord.
Remove the side cover and lower front housing cover.
Remove one screw (1, Figure 6-2) securing platen roller assembly (2) to printer frame (3).
Withdraw worn platen roller assembly (2) from within the printer and insert its replacement.
Secure replacement platen roller assembly (2) to printer frame (3) using one screw (1).
Reconnect power supply cord, test cycle, and reattach/close all covers.
SATO GT4xxe Series Operator Manual
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Unit 6: Maintenance
3
1
2
Figure 6-2, Platen Roller Replacement
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Unit 6: Maintenance
ADJUSTMENT PROCEDURES
This unit covers all of the printer and printer accessory adjustments. These adjustments include
mechanical adjustments required following the replacement of components and assemblies, in
addition to, the operational adjustments required following a job change.
PRINT HEAD ALIGNMENT
Print head position has a direct impact on print quality. The print head must be parallel with the
platen roller for the printed image to be consistent across the label.
To adjust the alignment, open the print head, turn the alignment dial, and print a test label.
Repeat that process until remedy is achieved.
Alignment Dial
Figure 6-3, Print Head Alignment
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Unit 6: Maintenance
PRINT HEAD PRESSURE ADJUSTMENT
Print head pressure adjustment allows for the print head to be adjusted to accommidate different
media types (thicknesses). The pressure setting switch is two position (normal, high). The table
that follows coorelates the media used with a pressure setting.
PRESSURE ADJUSTMENT
MEDIA
SCALE
THICKNESS (MM)
Thin paper, normal label, etc.
Thick paper, tag stock, etc.
Normal
High
0.080.0.200
0.200.0.268
Head Pressure Switch
Figure 6-4, Print Head Pressure Adjustment
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Unit 6: Maintenance
PRINT HEAD BALANCE ADJUSTMENT
Print head balance is the equalization of pressure against the platen roller from one end to the
opposite. If the print head balance is out of adjustment, the printed image will be darker on side of
the label than the other and the media will be proned to want to travel in the direction of least
resistance.
The adjustment of print head balance on the label can be subjective. One will know when
balance is achieved by the disappearance of prevailing negative characteristics. To adjust
balance, a scaled dial allows adjustment based on the width of the media used. The table that
follows coorelates paper width with a dial setting.
BALANCE ADJUSTMENT
Paper Width (inches)
Dial Setting
1.00
1
1.68
2
2.35
3
3.11
4
3.75
5
Adjustment Dial
Adjustment Dial
Figure 6-5, Print Head Balance Adjustment
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Unit 6: Maintenance
RIBBON GUIDE ADJUSTMENT
If the print ribbon is not spread smoothly over the print head when it makes contact with the
media, print voids will occur at the point of the ribbon fold. Typically, this is the result of the axis of
one of the following not being perfectly parallel: ribbon spindle, ribbon roller, print head, or ribbon
guide.
The purpose of the adjustable ribbon guide is to compensate for the axis deviations of the other
three. By adjusting the ribbon guide proportionally to the degree of deviation, the ribbon spreads
smoothly as it travels from the ribbon supply spindle, to the guide, and beyond.
Ribbon guide adjustment is a trial and error activity that requires the pause of printing, unlatching
of the print head, adjusting the guide, relatching the print head, and printing once again. Several
labels or tags must be printed following each adjustment to determine if the adjustment was
effective.
The ribbon guide is secured to the face of the print assembly by a screw on each end. Before
adjusting the guide, visually inspect that its axis is parallel with that of the print assembly. If not,
adjust accordingly, ensure the set screws are secure, and once again commence printing.
By starting in a neutral position, either end may be adjusted vertically as necessary to remedy the
wrinkling problem.
Alignment Lines
Set Screw
Guide Plate
Set Screw
Guide Plate
Figure 6-6, Ribbon Guide Adjustment
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Unit 6: Maintenance
LABEL SENSOR POSITIONING
The label sensor assembly provides a mounting apparatus for the eye-mark, gap, and paper-end
sensors. Position adjustment of the label sensor is not required when using standard label
media.
When non-standard media is used, place a section of the media on the media ramp oriented as if
loaded for printing. Manually grasp the sensor assembly and move it laterally so that the sensor
indicators embossed in its side are aligned with the reference marks on the media.
Sensor positioning may also be achieved by measuring from the printer’s center frame outward
to a specified distance for sensor/reference mark alignment.
Label Sensor Assembly
Gap Sensor Indicator
Eye-Mark Sensor Indicator
Center Frame
Media Ramp
Figure 6-7, Label Sensor Positioning
SATO GT4xxe Series Operator Manual
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Unit 6: Maintenance
POTENTIOMETER ADJUSTMENTS
These operational adjustments are for fine tuning the printer as necessary following the
configuration process and are largely confined to the four potentiometers located on the operator
panel. Refer to the table below for their function.
POTENTIOMETER
DESCRIPTION/PROCEDURE
VOLUME
Adjusts the audible decimal level for error indication. Power on
the printer, place on-line, and open the print head. When the
beep is emitted, adjust the volume level accordingly.
PITCH
Is to be used in conjunction with the configuration adjustments.
Make course adjustments there and then fine tune here. If
unable to achieve the desired setting here, the course
adjustment must be reset. Adjust this potentiometer as labels
are being printed. Allow two labels to be printed for each
adjustment to ensure a desired setting.
Adjustment of the PITCH potentiometer will affect the print
offset postion. Thusly, if using a dispenser or cutter, adjust the
Offset first and then the Pitch.
OFFSET
The offset adjustment is used to reposition the media for
printing following advancement for dispensing or cutting. A label
is printed, it is fed forward for dispense, the printer retracts the
remaining media (offset) to print the next label. To preform this
adjustment:
1. Power On the printer.
2. Press the LINE key to place printer offline.
3. Advance to the User Mode and press ENTER.
4. Adjust the OFFSET potentiometer.
5. Press the FEED key to feed another label.
6. Repeat steps 3 and 4 until properly adjusted.
7. Press the LINE key to bring the printer back online.
DARKNESS
Is used to adjust the darkness or lightness of the printed image
and should be used in conjunction with the configuration
adjustments. Make course adjustments there and then fine tune
here. If unable to achieve the desired setting here, the course
adjustment must be reset.
Adjust this potentiometer as labels are being printed. Allow two
labels to be printed for each adjustment to ensure a desired
setting.
SATO GT4xxe Series Operator Manual
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Unit 6: Maintenance
SATO GT4xxe Series Operator Manual
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Page 6-12
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