SATO Label Maker label dispenser User Guide

CT400 / CT410  
Plu g & Pla y  
Pri n ter  
(Japan – HQ)  
SATO Corporation  
(Singapore)  
Bar Code SATO Electronics(S) Pte Ltd  
SATO Bar Code & Labelling Sdn Bhd  
Barcode SATO (Thailand) Co., Ltd  
SATO Shanghai Co., Ltd  
SATO America, Inc.  
(Malaysia)  
(Thailand)  
(China)  
(USA)  
(Belgium)  
(UK)  
(Germany)  
(Poland)  
(Holland)  
SATO Europe N.V.  
SATO UK Ltd  
SATO Deutschland GmbH  
SATO Polska SP ZO.O  
SATO Rotterdam Logistic Centre  
Factory :  
(Malaysia)  
(Malaysia)  
Bar Code SATO Electronics(M) Sdn Bhd  
SATO Electronics(M) Sdn Bhd  
WARNING  
THESE PRINTERS ARE SHIPPED WITH EITHER A  
110 VOLT OR 220 VOLT POWER SUPPLY AS A  
CUSTOMER SPECIFIED OPTION.  
BEFORE CONNECTING A PRINTER TO ANY POWER  
SOURCE, ENSURE IT WAS FACTORY CONFIGURED  
FOR THE APPROPRIATE VOLTAGE.  
THE VOLTAGE FOR THE PRINTER DELIVERED MAY BE  
FOUND ON THE SHIPPING CONTAINER.  
Qu i ck Gu i d e  
9001141B  
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CT4xx Series Quick Guide  
Pg 12  
CT4xx Series Quick Guide  
Pg 1  
Printer Specifications  
Table of Contents  
What You Get …………………………………………………………………... 2  
Connecting The Printer ………………………………………………………... 3  
Ribbon Loading (CT4xxTT only)……………………………………………… 5  
SPECIFICATION  
PRINT  
Method  
CT400  
CT410  
Thermal Transfer or Direct Thermal  
2 – 6 ips  
50 – 150 mm/s  
2 – 4 ips  
50 – 100 mm/s  
Speed (User Selectable)  
Processor  
Resolution  
32-Bit RISC, 80MHz  
203dpi (8 dpmm)  
305 dpi (12 dpmm)  
Maximum Print Length  
Maximum Print Width  
MEDIA  
Width  
Minimum Length  
Roll OD (Maximum)  
15.6” (400mm)  
4.1” (104mm)  
Media Loading  
Roll Media ……………………………………………………………………...5  
Fanfold Media …………………………………………………………………. 7  
0.9” – 4.6” (23mm – 118mm)  
0.6” (15mm)  
4.3” (110mm), Wound Face-Out  
See-Thru for Labels & Tags, Reflective I-Mark,  
Continuous Forms  
Operator Panel ………………………………………………………………….7  
Rear Connector Panel ………………………………………………………….. 8  
Label Sensing  
RIBBON  
Length  
Maximum Width  
PRINT-OUTS  
325 ft (100M)  
4.4” (111mm)  
Troubleshooting  
12 Proportional & Mono-Spaced OCR-A & OCR-B  
10 Scaleable Vector Fonts  
Text Fonts  
Initial Checklist ………………………………………………………………... 9  
Using the IEEE 1284 Parallel Interface ………………………………………...9  
Using the RS232C Serial Interface ……………………………………………10  
Error Signals ………………………………………………………………….. 11  
Graphics  
Bar Codes  
Rotation  
Sato Hex/Binary, .BMP or .PCX  
19 including Four (4) 2-D Bar Codes  
Text & Bar Codes can be rotated 90o, 180o & 270o  
PHYSICAL  
W7.8” x D9.1” x H6.5”  
198mm x 230mm x 181mm  
6.6 lbs (3 Kg)  
Dimension  
Printer Specifications …………………………………………………………. 12  
Options…………………………………………………………………………..13  
Weight  
POWER REQUIREMENTS  
Voltage  
Power Consumption  
ENVIRONMENTAL  
Operating  
110V (± 10%); 220V (± 10%); 50/60Hz (±1%)  
150W Operating at 30% Density  
This Quick Guide was prepared to get you up and running quickly. It will enable you  
to get your new SATO CT4xx Series installed and printing with minimum effort.  
However, it is recommended that you familiarise yourself with the contents of the  
Printer’s Operator & Technical Reference Manual for detailed descriptions so you  
will be able to properly use the printer to its full potential.  
5 – 40oC; 30 – 80% RH, Non Condensing  
-20 – 40oC; 20 – 90% RH, Non Condensing  
Storage  
The following is a general list of the CT400 / CT410 series specifications. For a  
complete listing, please refer to the Operator & Technical Reference, Section 1.  
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CT4xx Series Quick Guide  
Pg 2  
CT4xx Series Quick Guide  
Pg 11  
6. If you are still unable to get printer output, try the Hex Dump as described in  
Step 5 under the Parallel Interface troubleshooting. In this case, the printer  
monitors its RS232C interface for incoming data.  
What You Get  
The CT Series Thermal Transfer printer comes packed in a protective carton.  
Included in the carton are the following items :  
7. From the Hex Dump, if you are seeing no extra 0D 0A (CR & LF)  
characters, and are using BASIC, refer to the beginning of the Command  
Code section. It provides hints for writing a SATO program in BASIC.  
CT400 / CT410 Printer  
Quick Guide  
Error Signals  
Driver / Manual CD ROM  
The 7-segment LED, Front Panel LED Indicators and Buzzer provide a  
visual/audio indication of the type of error encountered.  
Power Module AC Power Cord  
Cleaning Solution & Cloth (Not for Export out of Singapore)  
Dis-  
play  
LED Indicators  
LINE ERROR  
Error  
Condition  
Flash Memory  
error  
Corrective  
Action  
Buzzer  
1 Beep  
0
ON  
Replace Flash ROM  
1
2
3
4
5
Not Assigned  
1 Beep Motherboard error Replace PCB  
ON  
ON  
ON  
1Beep  
1 Beep  
3 Beeps  
EEPROM error  
Electrical Head  
Head not latched Latch Print Head  
Replace EEPROM  
Replace Print Head  
Blink  
1) Replenish paper  
2) Route Paper thru sensor  
6
Blink  
3 Beeps  
Out of Paper  
1) Select correct sensor  
2) Adjust sensor level  
Connect cutter  
7
8
Blink  
Blink  
3 Beeps  
3 Beeps  
Sensor error  
Cutter error  
Program  
download error  
Ribbon End (TT  
mode only)  
Receive buffer  
overflow  
Parity error  
(Serial I/F only)  
Framing error  
(Serial I/F only)  
Overrun error  
(Serial I/F only)  
LAN Time Out  
Error  
8.  
ON  
ON  
Retry download  
Replace ribbon  
9
A
b
Blink  
3 Beeps  
1 Beep  
1 Beep  
1 Beep  
1 Beep  
1 Beep  
3 Beeps  
1) Modify host SW  
2) Select correct protocol  
ON  
ON  
ON  
ON  
ON  
Correct Parity Settings  
Correct data bit setting  
c
Correct flow control  
settings  
d
E
F
Replace LAN I/F  
Download Font /  
Graphic Error  
Correct data stream  
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CT4xx Series Quick Guide  
Pg 10  
CT4xx Series Quick Guide  
Pg 3  
6.  
When you send the print job to the printer and it does not respond, and  
there is no error message on the PC :  
Connecting The Printer  
a. Check your data stream for some of the basics. Is your job framed  
as follows :  
<ESC>A--DATA--<ESC>Z  
b. Verify that you have included all required parameters in the data  
stream.  
1. Locate a solid flat surface with adequate room to set the printer. Make sure  
the Power Module can be located so that the power connecting the cable can  
be attached to the printer and the AC Power Cable can be connected to an  
AC power outlet.  
c. Verify the following :  
2. The location should be near the host or computer terminal. The maximum  
distance is :  
i.  
ii.  
You have not typed a ‘0’ (zero) for an ‘O’ (letter) or vice-versa.  
You have not missed any <ESC> characters where they are  
needed.  
-
10 feet for the Parallel interface. To fully utilise the capabilities of  
the printer, a cable meeting IEEE 1284 specifications must be used.  
18 feet for the optional Serial RS232 interface.  
iii.  
Make sure all printer command codes are in Capital Letters.  
-
-
-
10 feet for the optional USB interface without hub.  
The optional 10baseT Ethernet Interface depends upon the LAN  
cabling.  
7.  
If you have checked all of the above and the printer is still not printing,  
you may want to try a Buffer Hex Dump to determine what (if anything)  
the printer is receiving from your computer.  
3. Make sure the power switch on the  
Operator Panel is in the OFF (0) position  
and place the Power Module in a safe and  
secure location, taking into consideration  
the location of the AC outlet and the host  
in relation to the printer.  
Using the RS232C Serial Interface  
1.  
Is the RS232C Serial Cable connected securely to your serial port on the  
PC (DB-25S or DB-9S Male) and to the RS232C connector on the  
printer?  
2.  
Is the cable defective? At the very least, you should be using a “Null  
Modem Cable” which crosses pins in a specific manner. This should  
enable your printer to print. But we recommend that you eventually use  
a cable built to specifications as described in Section 5 of the Operator  
& Technical Reference Manual : Interface Specifications.  
4. Connect the Input Power connector to the  
printer. This connector is keyed and must  
be turned approximately ¾ turn clockwise  
to secure it to the printer.  
Input Power  
Connector  
5. Connect the AC Power Cable to the proper AC Outlet supply.  
3.  
4.  
Is the RS232 Interface option installed in the printer? DSW-8 must be in  
the OFF Position to enable the Optional Interface.  
6. Connect the interface cable to the host system.  
A parallel IEEE1284 interface cable must be  
used to realise the high data transfer rate of the  
printer’s parallel port. If an optional interface  
is installed, the appropriate cable should be  
used.  
Host IF  
Connector  
Check for obvious errors in the data stream. Is the data properly framed  
with the <ESC>A and <ESC>Z commands?  
5.  
If after sending your job to the printer, it only “beeps’ and displays an  
error message of the 7-segment display, you may have a configuration  
problem. There may be some inconsistencies with the Baud Rate,  
Parity, Data Bits, or Stop Bits in relation to your host computer. If you  
are confused as to what the printer’s current RS232 settings are, print a  
self test label (refer to Section 2 of the Operator & Technical Reference  
Manual). It contains a list of all the current printer configuration  
settings.  
7. Load the ribbon and media following the  
instructions in the next section  
8. Configure the printer for label width and operating mode by referring to the  
Operator & Technical Reference Manual – Section 2.  
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CT4xx Series Quick Guide  
Pg 4  
CT4xx Series Quick Guide  
Pg 9  
Troubleshooting  
9. Apply power to the printer by placing the AC Power switch in the ON (1)  
position.  
Initial Checklist  
10. Print a test label to verify the printer is set up and operating correctly.  
1.  
2.  
Is the Printer powered up and ONLINE?  
Ribbon Loading (CT4xxTT only)  
Do any of the Front Panel LEDs indicate an error condition? If the Error  
LED is lighted, it may mean the print head assembly is open.  
The SATO CT Series ribbons come shrink-wrapped with a  
12” (305mm) leader pre-attached to a take-up core. There  
are 3 widths of ribbon available for the CT Series printers :  
4.3” (110mm), 3” (76mm) & 1.75” (45mm).  
3.  
Is the Print Head in the down and latched position?  
Using the IEEE 1284 Parallel Interface  
1. Power off the printer.  
Head Latch  
1.  
Is the IEEE 1284 printer cable connected securely to your parallel port  
(DB-25S Female) on the PC and to the Parallel Interface connector on  
the printer?  
Ribbon  
Ass’y Latch  
2. Open the Top Cover by pressing the release  
Ribbon Position  
Button  
points located on each side of the printer. This  
releases the cover latch and allows it to swing upward  
on the rear mounted hinge points.  
Warning : Never connect or disconnect interface cables (or use a switch  
box) with power applied to either the printer or the host. This may  
cause damage to the interface circuitry and is not covered by warranty.  
3. Release the Print Head Assembly by pressing the  
Head Latch to the rear. This allows the assembly to  
rotate upwards to the left allowing easy access for  
ribbon routing. Rotate the assembly until it is vertical.  
2.  
3.  
Does the Parallel interface cable used meet IEEE 1284 specifications?  
Is there more than 1 parallel interface port on your PC (LPT1, LPT2,  
etc.)? If so, make sure you are sending data out of the correct port.  
4. Press down on the Ribbon Assembly Latch. This  
allows the Paper Roller to swing downwards for  
ribbon routing.  
4.  
5.  
Is the IEEE 1284 interface selected? DSW-8 must be in the ON position  
to enable the Parallel interface.  
When you send the print job to the printer and it does not respond, do  
you get an error message on your PC that says “Device Fault” or  
something similar? This may mean that the computer does not know the  
printer is there. Verify that :  
a. Both ends of the cable are securely inserted into their respective  
connectors.  
5. Press down on the Ribbon Positioning button while  
simultaneously pulling upwards on the Ribbon  
Spindle Unit, which should slide off.  
Paper Roller  
Ribbon Supply  
Spindle  
6. Remove the shrink-wrap from the ribbon and  
unwind approximately 6” off the leader. Press  
the Ribbon Supply core all the way onto the  
rear spindle of Ribbon Spindle Unit. Press  
the attached take-up core on the front spindle.  
Make sure each core is fully seated on the  
spindles and there is enough ribbon leaders to  
go down around the print head  
b. The printer is ONLINE  
c. The cable is not defective. There are other things that can cause this  
error message on your computer, but at this stage, a defective cable  
may be one of the reasons.  
Ribbon Take-Up  
Spindle  
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CT4xx Series Quick Guide  
Pg 8  
CT4xx Series Quick Guide  
Pg 5  
Note: CT Series ribbons are wound face (ink side) out. Make sure the dull (ink)  
side of the ribbon will be in contact with the paper and the supply core is on  
the rear spindle.  
ON LINE KEY If the ONLINE LED is illuminated, pressing this switch will place  
the printer in the OFFLINE mode. If this switch is pressed during  
printing, the printing process is suspended. To resume printing,  
press this switch again.  
Ribbon Drive  
Spindles  
7. Slide the Ribbon Spindle Unit over the Ribbon  
Drive Spindles until the Head Positioning Latch  
snaps into position. The first position  
FEED Key  
Feeds one label when pressed in the OFFLINE mode. If this switch  
is held in the depressed position while power is applied, a printer  
status label will be printed.  
corresponds to a 4.3” ribbon width. If you are  
using a narrower ribbon, press the Head  
Position Latch while sliding the Ribbon  
Spindle Unit to the correct position.  
POWER  
A two-position switch that applies power to the printer. When the  
“0” position is pressed, power is removed from the printer. When  
the “1” position is pressed, power is applied to the printer.  
8. The ribbon should be centre justified (i.e. the centre of the ribbon roll should  
be aligned with the centre of the print head).  
POWER  
LED  
9. Route the ribbon leader under the print head and  
between the Ribbon Assembly and the Paper  
Roller. Rotate the take-up spindle until the leader is  
completely wound onto the take-up core.  
ERROR  
LED  
ON LINE  
LED  
10. Push the Ribbon Assembly Latch to the up or  
ON LINE  
Key  
Label Ass’y Latch  
locked position. Rotate the Paper Roller upward  
and latch it by pushing the Ribbon Assembly  
Latch into the upward position.  
FEED Key  
Ribbon Path  
11. Latch the Print Head Assembly in the closed  
position by pushing downward on the “PUSH”  
tabs on both sides of the assembly until it latches  
in position.  
POWER  
Switch  
Rear Connector Panel  
Power  
DC Power input to the printer. From Power Module  
Media Loading  
Fanfold  
Parallel Interface  
Interface Connector  
IEEE 1284 Parallel  
Paper Slot  
The CT Series Printers can use die-cut labels, tag stock or continuous media. The  
media supply can be either roll or fanfold.  
Optional Interface  
Fanfold Paper Slot  
Connector for any installed  
Roll Media  
Slot for fanfold paper.  
Panel must be removed to  
route fanfold paper into the  
printer  
Roll media should be between 0.90” (23mm) and 4.5” (115mm) in width and wound  
face-out on a core with a minimum ID of 1.6” (40mm).  
Power  
Connector  
IEEE1284  
Parallel I/F  
Connector  
Optional I/F  
Connector  
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CT4xx Series Quick Guide  
Pg 6  
CT4xx Series Quick Guide  
Pg 7  
Fanfold Media  
1. Remove power from the printer by placing the Power  
Switch in the OFF (0) position.  
1. Place the fanfold media behind the printer with the printing surface up.  
2. Open the Top Cover by pressing on cover  
2. Open the Top Cover by pressing on cover release points located on each  
side of the printer. This releases the cover latch and allows it to swing  
upwards on the rear mounted hinge points.  
Paper Sensor  
Head Latch  
release points located on each side of the  
printer.  
3. Release the Print Head Assembly by pressing the Head  
3. Carefully break out the Fanfold Access Panel from the back of the Top  
Roll Holder  
Latch to the rear. This allows the assembly to rotate  
Cover.  
upwards to the left allowing easy access for media  
routing. Rotate the assembly until it is vertical.  
4. Release the Print Head Assembly by pressing the Head Latch to the rear.  
This allows the assembly to rotate upwards to the left allowing easy access  
for ribbon routing. Rotate the assembly until it is vertical.  
4. With the Print Head Assembly in the up position,  
press the Paper Guide Release while adjusting the  
Paper Guides until they allow a media roll to fit  
between them. A millimetre scale is moulded into  
the case to provide a guide when making the  
5. With the Print Head Assembly in the up position, press the Paper Guide  
Release while adjusting the Paper Guides until they allow a media to fit  
between them. A millimetre scale is moulded into the case to provide a  
guide when making the adjustment. The Paper Guides are centre justified  
and interact with each other so that each moves an equal distance.  
Millimetre  
Scale  
Paper Guide  
Release  
adjustment. The Paper Guides are centre justified and interact with each  
other so that each moves an equal distance.  
6. Route the label material through the Sensor Assembly and over the Platten.  
5. Make sure the Roll Holders are in the released  
position. If they are not, lift up on each one and they  
will snap to the open position.  
7. Close and latch Print Head Assembly.  
8. After loading the ribbon and media, it is  
recommended that you run a Test Print to  
make sure the labels and ribbon (for  
6. Unwind approximately 12” of label material from the  
roll. The labels should be wound face-out (printing  
side to the outside of the roll). Drop the roll in  
CT4xxTT only) are correctly loaded.  
between the Paper Guides so that the labels come off  
the top of the roll. The Paper Guides will automatically position the Roll  
Holders to suspend the roll.  
Route Paper under the Sensor  
Operator Panel  
7. Route the label material through the Paper Sensor  
Assembly and over the Platen. Note that the Sensor is  
part of the left Label Roll Guide so that the Paper  
Sensor is always positioned in the same location relative  
to the left edge of the label.  
POWER  
ERROR  
Green LED, illuminated when power is applied.  
Red LED, illuminated when there is a system fault such as an open  
print head.  
8. Close and latch the Print Head Assembly.  
Platten  
Paper Sensor  
ON LINE  
Green LED, illuminated when the printer is ON LINE and ready to  
receive data. The printer is placed ON LINE and OFF LINE by  
toggling the ON LINE key.  
9. Press the LINE key so that the printer is in the OFF LINE mode and then  
press the FEED key. The label should advance to the next index (label gap  
or eye-mark) position.  
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