CT400 / CT410
Plug & Play
(HQ)
(Japan)
(Singapore)
(Malaysia)
(Thailand)
(China)
SATO International Pte. Ltd.
SATO Corporation
Retail Printer
SATO Asia Pacific Pte. Ltd.
SATO Auto-ID Malaysia Sdn. Bhd.
SATO Auto-ID (Thailand) Co., Ltd
SATO Shanghai Co., Ltd
SATO America, Inc.
(USA)
(Belgium)
(Germany)
(Poland)
(UK)
SATO Europe NV
SATO Deutchland GmbH
SATO Polska SP Z O.O.
SATO UK Ltd
(Holland)
SATO Rotterdam Logistics Center
Factory :
(Malaysia)
(Malaysia)
SATO Malaysia Electronics Manufacturing Sdn. Bhd.
SATO Labelling Malaysia Electronics Sdn.Bhd.
Quick Guide
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CT4xx Series Quick Guide
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CT4xx Series Quick Guide
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Printer Specifications
Table of Contents
The following is a general list of the CT400 / CT410 series specifications. For a
complete listing, please refer to the Operator & Technical Reference, Section 1.
What You Get …………………………………………………………………... 2
Connecting The Printer ………………………………………………………... 3
Ribbon Loading (CT4xxTT only)……………………………………………… 5
SPECIFICATION
PRINT
CT400
CT410
Method
Thermal Transfer or Direct Thermal
2 – 6 ips
50 – 150 mm/s
2 – 4 ips
50 – 100 mm/s
Speed (User Selectable)
Processor
Resolution
32-Bit RISC, 80MHz
Media Loading
203dpi (8 dpmm)
305 dpi (12 dpmm)
Roll Media ……………………………………………………………………...5
Fanfold Media …………………………………………………………………. 7
Maximum Print Length
Maximum Print Width
MEDIA
15.6” (400mm)
4.1” (104mm)
Width
Minimum Length
Roll OD (Maximum)
0.9” – 4.6” (23mm – 118mm)
0.6” (15mm)
4.3” (110mm), Wound Face-Out
See-Thru for Labels & Tags, Reflective I-Mark,
Continuous Forms
Operator Panel ………………………………………………………………….7
Rear Connector Panel ………………………………………………………….. 8
Label Sensing
RIBBON
Length
Maximum Width
PRINT-OUTS
325 ft (100M)
4.4” (111mm)
Troubleshooting
Initial Checklist ………………………………………………………………... 9
Using the IEEE 1284 Parallel Interface ………………………………………...9
Using the RS232C Serial Interface ……………………………………………10
Error Signals ………………………………………………………………….. 11
12 Proportional & Mono-Spaced OCR-A & OCR-B
10 Scaleable Vector Fonts
Text Fonts
Graphics
Sato Hex/Binary, .BMP or .PCX
Bar Codes
Rotation
PHYSICAL
19 including Four (4) 2-D Bar Codes
Text & Bar Codes can be rotated 90o, 180o & 270o
Printer Specifications …………………………………………………………. 12
Options…………………………………………………………………………..13
W7.8” x D9.1” x H6.5”
198mm x 230mm x 181mm
6.6 lbs (3 Kg)
Dimension
Weight
POWER REQUIREMENTS
Voltage
Power Consumption
ENVIRONMENTAL
Operating
This Quick Guide was prepared to get you up and running quickly. It will enable you
to get your new SATO CT4xx Series installed and printing with minimum effort.
However, it is recommended that you familiarise yourself with the contents of the
Printer’s Operator & Technical Reference Manual for detailed descriptions so you
will be able to properly use the printer to its full potential.
110V (± 10%); 220V (± 10%); 50/60Hz (±1%)
150W Operating at 30% Density
5 – 40oC; 30 – 80% RH, Non Condensing
-20 – 40oC; 20 – 90% RH, Non Condensing
Storage
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CT4xx Series Quick Guide
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6. If you are still unable to get printer output, try the Hex Dump as described in
Step 5 under the Parallel Interface troubleshooting. In this case, the printer
monitors its RS232C interface for incoming data.
What You Get
The CT Series Thermal Transfer printer comes packed in a protective carton.
Included in the carton are the following items :
7. From the Hex Dump, if you are seeing no extra 0D 0A (CR & LF)
characters, and are using BASIC, refer to the beginning of the Command
Code section. It provides hints for writing a SATO program in BASIC.
•
•
•
•
•
CT400 / CT410 Printer
Quick Guide
Error Signals
Driver / Manual CD ROM
The 7-segment LED, Front Panel LED Indicators and Buzzer provide a
visual/audio indication of the type of error encountered.
Power Module AC Power Cord
Cleaning Solution & Cloth (Not for Export out of Singapore)
Dis-
play
LED Indicators
LINE ERROR
Error
Condition
Flash Memory
error
Corrective
Action
Buzzer
1 Beep
0
ON
Replace Flash ROM
1
2
3
4
5
Not Assigned
1 Beep Motherboard error Replace PCB
ON
ON
ON
1Beep
1 Beep
3 Beeps
EEPROM error
Electrical Head
Head not latched Latch Print Head
Replace EEPROM
Replace Print Head
Blink
1) Replenish paper
2) Route Paper thru sensor
6
Blink
3 Beeps
Out of Paper
1) Select correct sensor
2) Adjust sensor level
Connect cutter
7
8
Blink
Blink
3 Beeps
3 Beeps
Sensor error
Cutter error
Program
download error
Ribbon End (TT
mode only)
Receive buffer
overflow
Parity error
(Serial I/F only)
Framing error
(Serial I/F only)
Overrun error
(Serial I/F only)
LAN Time Out
Error
8.
ON
ON
Retry download
Replace ribbon
9
A
b
Blink
3 Beeps
1 Beep
1 Beep
1 Beep
1 Beep
1 Beep
3 Beeps
1) Modify host SW
2) Select correct protocol
ON
ON
ON
ON
ON
Correct Parity Settings
Correct data bit setting
c
Correct flow control
settings
d
E
F
Replace LAN I/F
Download Font /
Graphic Error
Correct data stream
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CT4xx Series Quick Guide
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CT4xx Series Quick Guide
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6.
When you send the print job to the printer and it does not respond, and
there is no error message on the PC :
Connecting The Printer
a. Check your data stream for some of the basics. Is your job framed
as follows :
<ESC>A--DATA--<ESC>Z
b. Verify that you have included all required parameters in the data
stream.
1. Locate a solid flat surface with adequate room to set the printer. Make sure
the Power Module can be located so that the power connecting the cable can
be attached to the printer and the AC Power Cable can be connected to an
AC power outlet.
c. Verify the following :
2. The location should be near the host or computer terminal. The maximum
distance is :
i.
ii.
You have not typed a ‘0’ (zero) for an ‘O’ (letter) or vice-versa.
You have not missed any <ESC> characters where they are
needed.
-
10 feet for the Parallel interface. To fully utilise the capabilities of
the printer, a cable meeting IEEE 1284 specifications must be used.
18 feet for the optional Serial RS232 interface.
iii.
Make sure all printer command codes are in Capital Letters.
-
-
-
10 feet for the optional USB interface without hub.
The optional 10baseT Ethernet Interface depends upon the LAN
cabling.
7.
If you have checked all of the above and the printer is still not printing,
you may want to try a Buffer Hex Dump to determine what (if anything)
the printer is receiving from your computer.
3. Make sure the power switch on the
Operator Panel is in the OFF (0) position
and place the Power Module in a safe and
secure location, taking into consideration
the location of the AC outlet and the host
in relation to the printer.
Using the RS232C Serial Interface
1.
Is the RS232C Serial Cable connected securely to your serial port on the
PC (DB-25S or DB-9S Male) and to the RS232C connector on the
printer?
2.
Is the cable defective? At the very least, you should be using a “Null
Modem Cable” which crosses pins in a specific manner. This should
enable your printer to print. But we recommend that you eventually use
a cable built to specifications as described in Section 5 of the Operator
& Technical Reference Manual : Interface Specifications.
4. Connect the Input Power connector to the
printer. This connector is keyed and must
be turned approximately ¾ turn clockwise
to secure it to the printer.
Input Power
Connector
5. Connect the AC Power Cable to the proper AC Outlet supply.
6. Connect the interface cable to the host system.
3.
4.
Is the RS232 Interface option installed in the printer? DSW-8 must be in
the OFF Position to enable the Optional Interface.
A parallel IEEE1284 interface cable must be
used to realise the high data transfer rate of the
printer’s parallel port. If an optional interface
is installed, the appropriate cable should be
used.
Host IF
Connector
Check for obvious errors in the data stream. Is the data properly framed
with the <ESC>A and <ESC>Z commands?
5.
If after sending your job to the printer, it only “beeps’ and displays an
error message of the 7-segment display, you may have a configuration
problem. There may be some inconsistencies with the Baud Rate,
Parity, Data Bits, or Stop Bits in relation to your host computer. If you
are confused as to what the printer’s current RS232 settings are, print a
self test label (refer to Section 2 of the Operator & Technical Reference
Manual). It contains a list of all the current printer configuration
settings.
7. Load the ribbon and media following the
instructions in the next section
8. Configure the printer for label width and operating mode by referring to the
Operator & Technical Reference Manual – Section 2.
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Troubleshooting
9. Apply power to the printer by placing the AC Power switch in the ON (1)
position.
Initial Checklist
10. Print a test label to verify the printer is set up and operating correctly.
1.
2.
Is the Printer powered up and ONLINE?
Ribbon Loading (CT4xxTT only)
Do any of the Front Panel LEDs indicate an error condition? If the Error
LED is lighted, it may mean the print head assembly is open.
The SATO CT Series ribbons come shrink-wrapped with a
12” (305mm) leader pre-attached to a take-up core. There
are 3 widths of ribbon available for the CT Series printers :
4.3” (110mm), 3” (76mm) & 1.75” (45mm).
3.
Is the Print Head in the down and latched position?
Using the IEEE 1284 Parallel Interface
1. Power off the printer.
Head Latch
1.
Is the IEEE 1284 printer cable connected securely to your parallel port
(DB-25S Female) on the PC and to the Parallel Interface connector on
the printer?
Ribbon
Ass’y Latch
2. Open the Top Cover by pressing the release
Ribbon Position
Button
points located on each side of the printer. This
releases the cover latch and allows it to swing upward
on the rear mounted hinge points.
Warning : Never connect or disconnect interface cables (or use a switch
box) with power applied to either the printer or the host. This may
cause damage to the interface circuitry and is not covered by warranty.
3. Release the Print Head Assembly by pressing the
Head Latch to the rear. This allows the assembly to
rotate upwards to the left allowing easy access for
ribbon routing. Rotate the assembly until it is vertical.
2.
3.
Does the Parallel interface cable used meet IEEE 1284 specifications?
Is there more than 1 parallel interface port on your PC (LPT1, LPT2,
etc.)? If so, make sure you are sending data out of the correct port.
4. Press down on the Ribbon Assembly Latch. This
allows the Paper Roller to swing downwards for
ribbon routing.
4.
5.
Is the IEEE 1284 interface selected? DSW-8 must be in the ON position
to enable the Parallel interface.
When you send the print job to the printer and it does not respond, do
you get an error message on your PC that says “Device Fault” or
something similar? This may mean that the computer does not know the
printer is there. Verify that :
a. Both ends of the cable are securely inserted into their respective
connectors.
5. Press down on the Ribbon Positioning button while
simultaneously pulling upwards on the Ribbon
Spindle Unit, which should slide off.
Paper Roller
Ribbon Supply
Spindle
6. Remove the shrink-wrap from the ribbon and
unwind approximately 6” off the leader. Press
the Ribbon Supply core all the way onto the
rear spindle of Ribbon Spindle Unit. Press
the attached take-up core on the front spindle.
Make sure each core is fully seated on the
spindles and there is enough ribbon leaders to
go down around the print head
b. The printer is ONLINE
c. The cable is not defective. There are other things that can cause this
error message on your computer, but at this stage, a defective cable
may be one of the reasons.
Ribbon Take-Up
Spindle
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Note: CT Series ribbons are wound face (ink side) out. Make sure the dull (ink)
side of the ribbon will be in contact with the paper and the supply core is on
the rear spindle.
ON LINE KEY If the ONLINE LED is illuminated, pressing this switch will place
the printer in the OFFLINE mode. If this switch is pressed during
printing, the printing process is suspended. To resume printing,
press this switch again.
Ribbon Drive
Spindles
7. Slide the Ribbon Spindle Unit over the Ribbon
Drive Spindles until the Head Positioning Latch
snaps into position. The first position
FEED Key
Feeds one label when pressed in the OFFLINE mode. If this switch
is held in the depressed position while power is applied, a printer
status label will be printed.
corresponds to a 4.3” ribbon width. If you are
using a narrower ribbon, press the Head
Position Latch while sliding the Ribbon
Spindle Unit to the correct position.
POWER
A two-position switch that applies power to the printer. When the
“0” position is pressed, power is removed from the printer. When
the “1” position is pressed, power is applied to the printer.
8. The ribbon should be centre justified (i.e. the centre of the ribbon roll should
be aligned with the centre of the print head).
POWER
LED
9. Route the ribbon leader under the print head and
between the Ribbon Assembly and the Paper
Roller. Rotate the take-up spindle until the leader is
completely wound onto the take-up core.
ERROR
LED
ON LINE
LED
10. Push the Ribbon Assembly Latch to the up or
ON LINE
Key
Label Ass’y Latch
locked position. Rotate the Paper Roller upward
and latch it by pushing the Ribbon Assembly
Latch into the upward position.
FEED Key
Ribbon Path
11. Latch the Print Head Assembly in the closed
position by pushing downward on the “PUSH”
tabs on both sides of the assembly until it latches
in position.
POWER
Switch
Rear Connector Panel
Power
DC Power input to the printer. From Power Module
Media Loading
Fanfold
Parallel Interface
Interface Connector
IEEE 1284 Parallel
Paper Slot
The CT Series Printers can use die-cut labels, tag stock or continuous media. The
media supply can be either roll or fanfold.
Optional Interface
Fanfold Paper Slot
Connector for any installed
Roll Media
Slot for fanfold paper.
Panel must be removed to
route fanfold paper into the
printer
Roll media should be between 0.90” (23mm) and 4.5” (115mm) in width and wound
face-out on a core with a minimum ID of 1.6” (40mm).
Power
Connector
IEEE1284
Parallel I/F
Connector
Optional I/F
Connector
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Fanfold Media
1. Remove power from the printer by placing the Power
Switch in the OFF (0) position.
1. Place the fanfold media behind the printer with the printing surface up.
2. Open the Top Cover by pressing on cover
2. Open the Top Cover by pressing on cover release points located on each
side of the printer. This releases the cover latch and allows it to swing
upwards on the rear mounted hinge points.
Paper Sensor
Head Latch
release points located on each side of the
printer.
3. Release the Print Head Assembly by pressing the Head
3. Carefully break out the Fanfold Access Panel from the back of the Top
Roll Holder
Latch to the rear. This allows the assembly to rotate
Cover.
upwards to the left allowing easy access for media
routing. Rotate the assembly until it is vertical.
4. Release the Print Head Assembly by pressing the Head Latch to the rear.
This allows the assembly to rotate upwards to the left allowing easy access
for ribbon routing. Rotate the assembly until it is vertical.
4. With the Print Head Assembly in the up position,
press the Paper Guide Release while adjusting the
Paper Guides until they allow a media roll to fit
between them. A millimetre scale is moulded into
the case to provide a guide when making the
5. With the Print Head Assembly in the up position, press the Paper Guide
Release while adjusting the Paper Guides until they allow a media to fit
between them. A millimetre scale is moulded into the case to provide a
guide when making the adjustment. The Paper Guides are centre justified
and interact with each other so that each moves an equal distance.
Millimetre
Scale
Paper Guide
Release
adjustment. The Paper Guides are centre justified and interact with each
other so that each moves an equal distance.
6. Route the label material through the Sensor Assembly and over the Platten.
5. Make sure the Roll Holders are in the released
position. If they are not, lift up on each one and they
will snap to the open position.
7. Close and latch Print Head Assembly.
8. After loading the ribbon and media, it is
recommended that you run a Test Print to
make sure the labels and ribbon (for
6. Unwind approximately 12” of label material from the
roll. The labels should be wound face-out (printing
side to the outside of the roll). Drop the roll in
CT4xxTT only) are correctly loaded.
between the Paper Guides so that the labels come off
the top of the roll. The Paper Guides will automatically position the Roll
Holders to suspend the roll.
Route Paper under the Sensor
Operator Panel
7. Route the label material through the Paper Sensor
Assembly and over the Platen. Note that the Sensor is
part of the left Label Roll Guide so that the Paper
Sensor is always positioned in the same location relative
to the left edge of the label.
POWER
ERROR
Green LED, illuminated when power is applied.
Red LED, illuminated when there is a system fault such as an open
print head.
8. Close and latch the Print Head Assembly.
Platten
Paper Sensor
ON LINE
Green LED, illuminated when the printer is ON LINE and ready to
receive data. The printer is placed ON LINE and OFF LINE by
toggling the ON LINE key.
9. Press the LINE key so that the printer is in the OFF LINE mode and then
press the FEED key. The label should advance to the next index (label gap
or eye-mark) position.
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