LM Basic (408e/412e)
OPERATOR’S MANUAL
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SATO ASIA PACIFIC PTE. LTD.
438A ALEXANDRA ROAD
#05-01/04 ALEXANDRA TECHNOPARK
SINGAPORE 119967
Tel: (65) 6271 5300
Fax: (65) 6273 6011
Sales Hotline: (65) 6276 2722
Service Hotline: (65) 6273 6455
Email: [email protected]
Website: www.satoworldwide.com
Be sure to ask your dealer about our maintenance contracts
to ensure peace of mind during your usage of SATO products
© Copyright 1994 – 2006
SATO International
Warning: This equipment complies with the requirements in Part 15 of FCC rules for
a Class A computing device. Operation of this equipment in a residential area may
cause
unacceptable interference to radio and TV reception requiring the operator to take
whatever steps are necessary to correct the interference.
All rights reserved. No part of this document may be reproduced or issued to third
parties in any form whatsoever without the express permission of SATO. The
materials in this document are provided for general information and are subject to
change without notice. SATO assumes no responsibilities for any errors that may
appear.
Version: SI-LM4xxe-01rA-16-01-OM
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3.6.7 Euro Code .......................................................................................................3-13
3.6.8 Select Language .............................................................................................. 3-13
3.6.9 Command or LCD Priority ................................................................................ 3-13
3.6.10 Ignore CAN/DLE ............................................................................................3-13
3.6.11 Ribbon Near End On/Off ................................................................................3-14
3.6.12 IEEE1284 ACK Signal ................................................................................... 3-14
3.6.13 Backfeed Speed ............................................................................................3-14
3.7 COUNTERS Mode ................................................................................................ 3-15
3.7.1 Counters ........................................................................................................3-15
3.7.2 Counter Select ................................................................................................ 3-15
3.7.3 Show Head Counter ........................................................................................3-15
3.7.4 Clear Head Counter .........................................................................................3-15
3.7.5 Show Life Counter ........................................................................................... 3-15
3.8 MOVE Mode..........................................................................................................3-16
3.8.1 Movements of Labels .......................................................................................3-16
3.8.2 Move Mode ..................................................................................................... 3-16
3.8.3 Pitch Sensor .................................................................................................... 3-16
3.9 TEST PRINT Mode................................................................................................ 3-17
3.9.1 Select Test Print .............................................................................................. 3-17
3.9.2 Test Print Size ................................................................................................ 3-17
3.9.3 Print Size ......................................................................................................... 3-17
3.9.3 Start/Stop Test Print ........................................................................................ 3-17
3.10 DEFAULT SETTING Mode .................................................................................3-18
3.10.1 Resetting the Printer ...................................................................................... 3-18
3.10.2 Reset Completed ......................................................................................... 3-18
3.11 Protocol Storing.................................................................................................3-19
3.11.1 Protocol Download ......................................................................................... 3-19
3.11.2 Loading Completed .......................................................................................3-19
3.11.3 Initialization of Protocol Code ........................................................................3-19
3.12 MAINTENANCE Mode........................................................................................3-20
3.12.1 Factory or All Clear Mode ............................................................................3-20
3.12.2 Factory Mode ................................................................................................ 3-20
3.12.3 Test-Print Width ............................................................................................ 3-20
3.12.4 Start/Stop Test Print ...................................................................................... 3-20
3.12.5 All Clear Mode ............................................................................................. 3-21
3.12.6 Counter/EEPROM clear .................................................................................3-21
3.12.7 Clear Confirmation ......................................................................................... 3-21
3.13 HEX DUMP Mode................................................................................................ 3-22
3.13.1 LCD Status .................................................................................................. 3-22
3.13.2 Hex Dump Mode in buffer ..............................................................................3-22
3.14 DOWNLOAD Mode .............................................................................................3-23
3.14.1 LCD Status .................................................................................................. 3-23
3.15 BOOT DOWNLOAD Mode..................................................................................3-24
3.15.1 LCD Status .................................................................................................. 3-24
2
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TABLE OF CONTENTS (CON’TD)
4. CLEANING AND MAINTENANCE
4.1 Introduction..........................................................................................................4-1
4.2 Cleaning The Print Head, Platen and Rollers.................................................... 4-1
4.3 How To Clean The Printer (With A Cleaning Set)..............................................4-2
4.4 How To Clean The Printer (Cleaning Sheet)...................................................... 4-3
4.5 Adjusting Print Quality........................................................................................4-4
4.5.1 Adjusting Print Darkness ................................................................................. 4-4
4.5.2 Adjusting Print Speed ......................................................................................4-5
4.6 Replacing A Blown Fuse..................................................................................... 4-5
5. INTERFACE SPECIFICATIONS
5.1 Interface types......................................................................................................5-1
5.2 Interface Card DIP SWITCH Settings (RS-232C) ...............................................5-2
5.3 Interface Card DIP SWITCH Settings (LAN).......................................................5-3
5.4 Interface Card DIP SWITCH Settings (Wireless LAN).......................................5-3
5.5 External Signal Interface..................................................................................... 5-4
5.6 Serial Interface Specifications (RS-232C)..........................................................5-4
5.7 READY/BUSY .......................................................................................................5-5
5.8 Single Job Buffer .................................................................................................5-6
5.9 Multi Job Buffer....................................................................................................5-7
5.10 X-ON/X-OFF ........................................................................................................5-7
5.11 Single Job Buffer ...............................................................................................5-9
5.12 Multi Job Buffer..................................................................................................5-10
5.13 IEEE 1284 Interface............................................................................................5-11
5.13 Interface Signals ................................................................................................5-13
5.14 Single Job Buffer ...............................................................................................5-14
5.15 Multi Job Buffer..................................................................................................5-16
6. TROUBLESHOOTING
6.1 Initial Checklist.....................................................................................................6-1
6.2 Using the RS232C (SERIAL) Interface ...............................................................6-2
6.3 Understanding the LCD Error Messages...........................................................6-3
6.4 Troubleshooting Guide .......................................................................................6-4
3
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TABLE OF CONTENTS (CON’TD)
7. OPTIONAL ACCESSORIES
7.1 Introduction..........................................................................................................7-1
7.2 Available Interface Boards..................................................................................7-1
7.3 Optional Accessories: Interface boards ............................................................7-2
7.4 Optional Accessories: Others ............................................................................7-4
4
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Section 1: Introduction
1
OVERVIEW
Thank you for your investment in this SATO printer product.
This Operator’s Manual contains basic information about the installation, setup,
configuration, operation and maintenance of the printer.
A total of seven topics are covered herein, and they are organized as follows:
Section 1: Overview
Section 2: Installation
Section 3: Configuration and Operation
Section 4: Cleaning and Maintenance
Section 5: Interface Specifications
Section 6: Troubleshooting
Section 7: Optional Accessories
It is recommended that you become familiar with each section before installing and main-
taining the printer. Refer to the Table Of Contents at the front of this manual to search
for the relevant information needed. All page numbers in this manual consist of a section
number followed by the page number within the stated section.
For specialized programming, refer to the separate Programming Manual available from
your authorized SATO dealer.
LM Basic 408e/412e Operator’s Manual
Page 1-1
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Section 1: Introduction
1.1 GENERAL SPECIFICATIONS
The SATO LM 408e and 412e are dual-use (Thermal Transfer and Direct Thermal) high
performance labeling solutions designed for logistics and manufacturing sectors. Based
mechanically on the field-proven CL ‘enhance’ series, the LM408e and LM412e promise
reliable operation and consistent performance at a reasonable cost.
Key features of the two models in the LM Basic series are:
• Low cost 4-inch printer for Logistics and Warehousing
• Backlit two-line 16-character alphanumeric LCD panel
• Clear printing at a fixed resolution of 203dpi/305dpi
• Support for a wide range of I/O interfaces
• Supports SATO Barcode Programming Language for enhanced customizability
• Field-proven label and ribbon path from the acclaimed CL ‘enhance’ series
The two models support all popular barcodes, including 2-D codes. Seven human-read-
able fonts and two fast and efficient vector fonts, are resident in memory, providing liter-
ally thousands of combinations of type styles and sizes.
Key Feature
LM408e and LM412e
Print resolution
Print method
203dpi/305dpi
Thermal Transfer and Direct Thermal
Label sizes supported
(using default internal
memory)
LM408e: 4 inches (W) by 7 inches
LM412e: 4 inches (W) by 7 inches
Label sizes supported
LM408e: 4 inches (W) by 49.2 inches at 203 dpi
LM412e: 4 inches (W) by 32.7 inches at 305 dpi
Interfaces available
One of the following interfaces installable upon purchase:
High speed RS-232C (25-pin), LAN, USB, IEEE 1284/parallel
Page 1-2
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Section 1: Introduction
1.1 GENERAL SPECIFICATIONS (CONT’D)
Specification
Model LM408e
Model LM412e
Electrical Characteristics
Print method
Thermal transfer or direct thermal
Head density
8 dots/ mm (203 dpi)
12 dots/ mm (305 dpi)
Printable Area
W104 mm x pitch 1249 mm (203dpi)
(No printing within 3 mm from the inner edge)
Print speed
2 to 6 inches/sec @203dpi (adjustable in 1-inch/sec increments)
Note:
Maximum speed depends on print resolution, and may be further dependent on the type of
print layout, paper, or carbon ribbon in use.
CPU
32-bit RISC
Onboard Memory
Main Memory: 2MB FLASH ROM
Expandable Memory: 2x4MB Expandable memory
Interface Buffer: 2.95MB for Receive Buffer, “Near Full” warning at 2MB mark.
Acceptable Print Area
Standard width: 104mm
Standard pitch:178mm
(Expandable Pitch (using AX command): 356mm
(Expandable Pitch
(Expandable Pitch
(using EX command): 1249mm
(using EX command): 833mm
Not accepted
Memory cartridge
Print Characteristics
Print Format
Transmitted from host (computer)
0.08 mm to 0.26 mm supported.
Paper Thickness
Note: Be sure to use only printer supplies manufactured or certified by SATO.
Paper Size
*in continuous mode
Width: 10mm to 112mm (13 mm to 115 mm including liner)
Pitch 15mm to 1252mm (18 mm to 1255 mm including liner)
Label Pitch Sensor
Reflective type (I-mark) and Transmissive type (Gap)
Carbon ribbon
Dimensions
Thickness of base material
Color
Be sure to use the specified carbon ribbons manufactured or specified by SATO
W25mm to 111m by 450 m/roll
4.5 µm
Black (standard), also red, blue, purple, and green
Face-In winding
Winding direction
LM Basic 408e/412e Operator’s Manual
Page 1-3
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Section 1: Introduction
Specification
Model LM408e
Model LM412e
Media Characteristics
Media Types supported
Thermal transfer or direct thermal: 0.08 to 0.26mm
Scantro label, Standard Thermal, Super HIgh Sensitivity Thermal,
Logistic Thermal, Synthetic Thermal
Media Size
Continuous
Width: 22 - 128mm (25 - 131mm)
Pitch: 6 - 178mm (9 - 181mm)
Tear Off
Width: 22 - 128mm (25 - 131mm)
Pitch: 20 - 178mm (9 - 181mm)
Media Supply Profile
Roll
Max Outer Diameter
Inner Diameter of Roll
Wind orientation
8.6 in (210.85mm)
3 in (70.62mm)
Face-in
Fan-fold
Maximum folding height
External Supply
100mm
Supported
Carbon ribbon
Be sure to use the specified carbon ribbons manufactured or specified by SATO
Material
Polyester film
Dimensions
Max width 111mm by 450m length
25.6 mm +/- 0.3mm
4.5 to 5.7µm +/-0.5µm (film), 5.8 to 8.3 µm +/- 0.6µm
Black (standard), also red, blue, purple, and green
Face-In
Core Inner Diameter
Thickness of base material
Color
Winding direction
Labels and Ribbons available
Ribbons
Type
Type
Wax
T102C, T101A, T104C
Wax/Resin
Resin
T110A, T112D, T123A, T112B, T123B
T222A, R335A, R236A, R333A
Labels
Paper
Film
Vellum, Semi-gloss Coat, Matt Coat, Gloss Coat
Polyester (PET), Polyethylene (PE, white), Polyethylene (PE, transparent)
Page 1-4
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Section 1: Introduction
1.1 GENERAL SPECIFICATIONS (CONT’D)
Specification/
Model Name
LM408e and LM412e
Interface Characteristics
Interface board
¤ Parallel (IEEE1284)
¤ RS-232C
External connectivity
(Slot 1)
• READY/BUSY
• XON/XOFF
• Status 2/3
• Driver specific protocol
• Status 5
¤ USB (Ver. 1.1)
¤ LAN (10BASE-T/ 100BASE-TX automatic changeover)
¤ Wireless LAN (IEEE802.11b)
Configuration and Functions
User settings (via LCD)
1. Settings indications
2. Print speed
3. Print darkness
4. Print position adjustments
5. Zero slash changeover
6. Proportional pitch adjustments
Buttons
LINE, FEED
Operation
Switch
LCD
POWER ON/OFF
Panel
Backlit green LCD, two-line 16-character alphanumeric display
STATUS
LED(s)
Adjustment
Potentiometers
PITCH:
OFFSET: dispense adjustment
PRINT: print darkness adjustment
print position adjustment
Other
Status Monitor function
Functions
Commands for drawing of graphics
Sequential numbering
Outline and Outline variations
Label Skip
Line Print
Form Overlay
Storage of Formats
Storage of Customized Font Characters in memory
Reverse printing function (White text on a black background)
Function for printing of lines and boxes
Label format storage function
Zero-slash character switching, HEX Dump Print function, Calendar option.
DIP Switches
One 8-bit DIP switch
Programming Language
Automatic diagnostics
SATO Barcode Printer Language Ver 4.1
Head check function (for detection of failed heating elements in the print head)
”Paper-End” detection
“Head Open” detection
Test Print
Ribbon End detection
Ribbon Near End detection
Calendar Check (if optional Calendar chip is installed)
LM Basic 408e/412e Operator’s Manual
Page 1-5
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Section 1: Introduction
1.1 GENERAL SPECIFICATIONS (CONT’D)
Specification/
Model Name
LM408e and LM412e
Barcoding Functions
One-
dimensional
code
Barcodes
Supported
• UPC-A/E, EAN8/13, JAN8/13
• NW-7
• INTERLEAVED 2 of 5 (ITF)
• INDUSTRIAL 2 of 5
• MATRIX 2 of 5
• CODE39, CODE93, CODE128
• UCC/EAN128
• RSS-14
• MSI
• POSTNET
• BOOKLAND
• Customer barcode
Two-
dimensional
code
• QR code model 2, Micro QR (Ver 8.1)
• PDF417 (Ver. 2.4, including micro PDF)
• MAXI code (Ver. 3.0)
• Data matrix code ECC200 (Ver. 2.0)
• Composite Symbols Ver 1.0 (UPC-A/E, EAN8/13, JAN8/13, CODE39, CODE128 CC-A/
B/C supported with RSS-14)
Stored
Font Types
Standard
XU 5 x 9 dots (alphanumeric, symbol, and kana)
XS 17 x 17 dots (alphanumeric, symbol, and kana)
XM 24 x 24 dots (alphanumeric, symbol, and kana)
XB 48 x 48 dots (alphanumeric, symbol, and kana)
XL 48 x 48 dots (alphanumeric, symbol, and kana)
Outline font (alphanumeric, symbol, and kana):
LM408e: OCR-A 15 x 22 dots (alphanumeric and symbol)
OCR-B 20 x 24 dots (alphanumeric and symbol)
LM412e: OCR-A 22 x 33 dots (alphanumeric and symbol)
OCR-B 30 x 36 dots (alphanumeric and symbol)
Optional
Kanji ROM fonts:
Kanji 16 x 16 (JIS 1st and 2nd standard. Selectable between square Gothic/Mincho)
Kanji 24 x 24 (JIS 1st and 2nd standard. Selectable between square Gothic/Mincho)
Outline (vector)
Alphanumeric, symbol
Print Magnification
Vertical 1 to 12 times, Horizontal 1 to 12 times (characters)
L1 to L12 for barcodes
Print Rotation
Characters: 0°, 90°, 180°, and 270°
Barcode: Parallel 1 (0°), Serial 1 (90°), Parallel 2 (180°), Serial 2 (270°)
Barcode Ratio
Accessories
Options
1:2, 1:3, 2:5; Arbitrary user settings allowed
• Calendar IC (installed at the factory upon order)
• 2MB x 2 Expansion ROM (installed at the factory upon order)
•
Interface cards including Ethernet, Wireless LAN, High speed RS-232C (25-pin),
IEEE1284 and USB (full speed)
• Separate 203dpi or 305dpi print head for changing of print resolution
Page 1-6
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Section 1: Introduction
Specification/
Model Name
LM408e and LM412e
Physical Characteristics
Dimensions
W 430 mm x D 271 mm x H 321 mm (Standard)
Weight
13 Kg (for a standard configuration)
Input voltage: AC100V - 120V or AC200V to 240V ±10%
180 W (peak)
Power Supply
Power Consumption
Standards Compliance
CE(NEMCO-GS), UL/c-UL(MET), FCC (Class B), EN55022 (Class B), En61000, CCC,
MIC
Energy Saving: International Energy Star Program
Environmental Conservation: Manufactured according to environment friendly processes
In-house equipment level: Class B conformance
Package Fall: ISTA-2A
Operating Environment
Operational ambient temperature: 5 to 40 degrees Celsius
Operational ambient humidity: 30 to 80% (no condensation)
Ambient Storage temperature: -5 to 60 degrees Celsius
Ambient Storage humidity: 30 to 90% (no condensation)
(Paper, and carbon ribbon excluded)
LM Basic 408e/412e Operator’s Manual
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Section 1: Introduction
This page is intentionally left blank
Page 1-8
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Section 2: Installation
2
INSTALLATION
This section assists you in unpacking and installing the printer from the shipping container.
You will also be guided through a familiarization tour of the main parts and controls.
The following information is provided:
• Safety Precautions
• Unpacking and Parts Identification
• Loading the Carbon Ribbon
• Loading Labels and Tags
• Adjusting the Sensors
• Replacing the Print Head
LM Basic 408e/412e Operator’s Manual
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SECTION 2: INSTALLATION
SAFETY PRECAUTIONS
Please read the following information carefully before
installing and using the printer
SAFETY PRECAUTIONS
THE CAUTION SYMBOL
Whenever the triangular Caution logo appears in this manual, pay special attention to the warning(s) cited
below it. Failure to abide by the warnings may result in injury or damage to property.
PRINTER PLACEMENT TIPS
• Place the printer on a solid, stable,
horizontal surface that is not sub-
ject to strong vibrations from adja-
cent mechanical devices.
• Do not leave containers of
water or chemicals around the
printer. If any liquid is spilled
onto the printer, immediately
turn off the power, pull out the
• Avoid shaky or slanting tables, or
power cable from the AC outlet, and contact a
sales outlet, dealer, or service center. In this
case, continued use of the printer may cause
fires or electric shocks.
platforms that are liable to collapse under a heavy
weight. If the printer is dropped or damaged, immedi-
ately turn off the power, pull out the power plug and
contact a service center. In this case, continued use
of the printer may cause a fire or electric shocks.
• Do not move the printer with any paper loaded.
The stack of paper may fall off, causing trips
and accidents.
• Avoid installing the printer in direct sunlight, or in
dusty, very hot or slippery areas. Also avoid place-
ment in damp, unventilated or humid areas. If con-
densation forms, immediately turn off the power, and
do not use the printer until the condensation disap-
pears. Otherwise the moisture may cause electric
shocks.
• When laying the printer down, be careful not to
catch your foot or fingers under it.
• When moving the printer, be sure to pull out the
power cable from the AC outlet, and check that
any other external interface cables have been
disconnected. Otherwise, the connected cables
may be damaged, or may cause trips and falls,
in addition to or a fire or electric shocks.
• Avoid placing the printer near large high-current
equipment, as such equipment can cause spikes or
undervoltages in the power supply.
ELECTRICAL PRECAUTIONS
• Do not damage, break, or process the power cable.
Hanging heavy objects on it, heating or pulling it may
damage the power cable and cause fires or electric
shocks.
• Do not operate the power switch or handle the
power cable with a wet hand.
• Do not insert or drop anything metallic or flam-
mable into the openings of the printer (the cable
outlet or mounting hole of the memory car-
tridge). Otherwise, immediately turn off the
power, pull out the power cable, and contact a
sales outlet, dealer, or service center. In this
case, continued use of the printer may cause
fires or electric shocks.
• When the power cable is damaged (cable conductors
are exposed or cut, etc.), contact a sales outlet,
dealer, or service center. In this case, continued use
of the printer may cause fires or electric shocks.
• Do not process, forcibly bend, twist, or pull the power
cable. Continued use of such a cable may cause
fires or electric shocks.
• To reduce electrical risks, be
sure to connect the printer to
ground before use. Also, try
not to share the printer’s AC
outlet with other electrical
• If the printer emits any smoke or peculiar odors at
any time, turn it OFF and prevent further usage until
you have contacted a qualified service personnel.
• Do not use any other voltage except the specified
power voltage for the printer that matches your
domestic power supply. Otherwise, it may cause fires
or electric shocks.
equipment, especially those that draw high
amounts of current or cause electrical interfer-
ence.
Page 2-2
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Section 2: Installation
GENERAL PRECAUTIONS
• Head cleaning liquid (if supplied) is flammable. Never • Do not disassemble or perform modifications to
heat it or throw it into a fire. Keep it out of children’s
reach to avoid accidental consumption. Should this
occur, consult a doctor immediately.
the printer, as this renders the product unsafe.
For maintenance, troubleshooting and repairs,
consult a sales outlet, dealer, or service center
for help, instead of attempting to perform this
yourself. Renewable annual service contracts
are available.
• When opening/closing the cover, beware of getting
your fingers caught. Also, hold the opening/closing
cover well so that it will not slip and fall on your hand.
• When maintaining or cleaning the printer,
always disconnect the power cable for safety.
• After printing, the print head remains hot. When
replacing paper or cleaning the printer immediately
after printing, be careful not to burn yourself.
• Do not insert your hand or other objects into the
cutter.
• Touching even the edge of the printer head may
cause injuries. When replacing paper or cleaning the • When loading roll paper, be careful not to catch
printer, be careful not to hurt yourself.
your fingers between the paper and the feeder.
• If the printer will not be used for extended periods of
time, disconnect the power cable for safety.
• Be careful not to hurt yourself when detaching
the back cover of the fanfold through the hole
and attaching it.
• When releasing and locking down the printer head,
be careful not to catch any other foreign matter in it
except label paper.
• The simplified cutter (where installed) is struc-
tured as a blade. Be careful not to cut yourself.
This equipment is a piece of Class B information technology equipment based on the standards of the
Voluntary Control Council for Interference by Information Technology Equipment (VCCI). Although this
equipment is for use in home environment, if it is used close to a radio or television set, it may cause poor
reception. Handle it properly in accordance with the content from the instruction manual.
LM Basic 408e/412e Operator’s Manual
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SECTION 2: INSTALLATION
2.1 UNPACKING
When unpacking the printer, take note of the following:
The box should stay right-side up.
Lift the printer out of the box carefully.
If the printer was been stored in the
cold, allow it to reach room
temperature before turning it on.
1
2
3
4
5
Remove the plastic covering from the
printer.
Set the printer on a solid, flat surface.
Inspect the shipping container and
printer for any sign of damage that
may have occurred during shipping.
Remove the accessory items from their
protective containers.
Note
The following illustrations are representative only. Your printer may not be packed exactly as shown, but
the unpacking steps are similar.
Page 2-4
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Section 2: Installation
2.1.1 INCLUDED ACCESSORIES
After unpacking the printer, verify that the following materials are in the accessories or packaging:
Global Warranty
document
Additional information
leaflets
Power cable*
Accessory CD-ROM*
Operator’s Manual
Two-pole adaptor*
* Items marked with an asterisk may be different from what you see here, or may be excluded.
Important!
Please fill out the Global Warranty card and submit it
to us in order that we can provide fast and efficient
after-sales service. For malfunctions under normal
use, this product will be repaired free of charge
according to the warranty terms applicable for the
country of use.
Please do not discard the original packaging box and
cushioning material after installing the printer. They
may be needed in future, if the printer needs to be
shipped for repairs.
LM Basic 408e/412e Operator’s Manual
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SECTION 2: INSTALLATION
2.1.2 PARTS IDENTIFICATION
IDENTIFYING THE MAIN PRINTER PARTS
Front and Rear View
Main Cover
Interface
Card Slot
LCD screen
Operation Panel
Fanfold paper slot
Power switch
Fuse holder
Front Cover
AC power socket
Angled Front View (Main Cover removed)
Ribbon Take-Up Shaft
Ribbon Feeder Shaft
Front Cover
Operation panel
Label holder
and LCD
DIP Switches
Ribbon Roller
Print Head
Fanfold paper slot
Ribbon Roller
Label Guide
Platen Roller
Head Lock Lever
Screw for
front cover
Page 2-6
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Section 2: Installation
2.1.2 PARTS IDENTIFICATION (CONT’D)
IDENTIFYING THE MAIN PRINTER PARTS
View of Front Panel
8888888888888888
8888888888888888
LINE
STATUS
FEED
PRINT
OFFSET
PITCH
DSW
LCD screen
FEED button
Icons, prompts and system messages
are displayed here.
.
Feeds the label forward. When it is pressed once,
the equivalent of a sheet of paper or label is ejected.
*There are times when the paper is not aligned prop-
erly when power is turned on or when the paper was
set. In this case, always press the FEED button to
align the paper properly.
LINE button
Takes the printer ONLINE (to proceed with printing) or
OFFLINE (to perform configuration or other settings)
Status LED
Adjustment Potentiometers
Lights up and flashes to indicate exchange of data.
PRINT: Adjusts the print darkness (print den-
sity).
OFFSET: Adjusts the stop position offset values
for the cutter, peeler and tear off modes (cutter,
peeler must be installed).
DIP switch panel
PITCH: Adjusts the vertical print position with
reference to the top edge of a label.
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SECTION 2: INSTALLATION
2.2 LOADING THE CARBON RIBBON
1. Lift up the main cover. Make sure that the cover is
pushed upwards until it rests firmly on top of the
printer, in case it falls downwards and injures you.
Main Cover
Head Lock
lever (purple)
2. Pull the purple Head Lock lever upwards in a
counterclockwise direction. The print head
assembly will be lifted up to allow ribbon loading.
The rightmost white plastic shaft is the Ribbon
Feeder Shaft. The left-most shaft is the Ribbon
Take-Up Shaft.
Ribbon Feeder
Shaft
Ribbon
Take-Up Shaft
Print head
assembly
3. Insert the carbon ribbon in the Ribbon Feeder
shaft. Push the ribbon roll inwards all the way, with
the ribbon winding in a counterclockwise direction,
as shown. Pull the ribbon around the print head
assembly so it reaches the Ribbon Take-up Shaft.
The dull side of the ribbon should be facing down.
Ribbon Feeder
Shaft
Carbon
ribbon
4. Insert an empty ribbon core into the Ribbon Take-
Up Shaft. If necessary, use secure the ribbon with
adhesive tape, and wind the ribbon around the
core a few times.
Ribbon Take-
Up Shaft
Note:
If in doubt about the ribbon path, refer to the useful
diagram pasted inside the Main Cover.
5. Press the purple Head Lock lever clockwise and
downwards to lock the print head assembly into
place. The ribbon is now loaded.
Note:
Head Lock
Lever
(purple)
To remove the ribbon, reverse the steps described
here. For maximum print quality and printer
durability use genuine SATO carbon ribbons.
Caution
• When replacing the carbon ribbon, bear in mind that the print head and its surrounding area remain hot. Keep your fingers
away from these areas to prevent injury.
• Avoid touching even the edge of the print head with your bare hands.
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Section 2: Installation
2.3 LOADING LABELS
This printer is designed to print on roll paper supplied via a separate label supply stand.
The printing mechanism can be set to detect the I-mark on the paper to feed each label correctly.
Note:
For optimal print performance and durability, please use SATO-certified label and ribbon
supplies on this printer. Using supplies not tested and approved for use by SATO can result in
unnecessary wear and damage to vital parts of the printer, and may void the warranty.
Roll Paper Characteristics
Labels
CAUTION
If your labels are less than the full width of the print head, the outside edge will eventually wear out
a small portion of the print head, resulting in an area that will not print. Special care must be taken if
you plan to use multiple widths of labels, since the damaged portion of the print head caused from
edge wear on a more narrow label may affect the printing on a wider label. We suggest you plan your
print formats carefully to avoid using the area of possible damage on the print head when using a
wider label. The small area of damage will have no effect on printing with the undamaged part of the
print head.
Damage from a label edge is physical damage and is unavoidable. It is not covered by warranty. It is
possible to delay such damage by always ensuring that the ribbon used is wider than the label stock.
This will help to protect the print head from label edge damage.
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SECTION 2: INSTALLATION
2.3 LOADING LABELS (CONT’D)
2.3.1 Loading Roll Paper
Main Cover
1. Lift up the main cover. Make sure that the cover is
pushed upwards until it locks firmly in place so that
it will not fall downwards and injure your hands.
Release the purple Head Lock lever by pushing it
upwards. The print head assembly will be lifted up
to allow ribbon and label loading.
Label Holder
Label
Guide Plate
2. Load the ribbon rolls as described earlier. Pull
down the Label Guide Plate. Then insert a label roll
onto the Label Holder. Push the purple Label
Stopper against the label roll to prevent it from
slipping sideways.
Label
Stopper
3. Guide the label under the ribbon, making sure it
goes under the paper sensors. The label should
emerge at a perpendicular angle from the print
head.
Head
Lock lever
latched in
place
4. Fasten the Head Lock Lever by pushing it
clockwise until the print head locks into place. Pull up the Label Guide Plate to and push it
against the outside edge of the label to restrict and straighten the label path. Now turn the
purple Head Lock Lever clockwise to latch the print head assembly back in place.
5. The illustration below summarizes the ribbon and label loading paths for your reference.
To check whether your ribbon and label are loading correctly, perform a test print.
Caution
• When replacing paper, bear in mind that the print head and its surrounding area remain hot. Keep your fingers away from
these areas to prevent injury.
• Avoid touching even the edge of the print head with your bare hands.
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Section 2: Installation
2.3 LOADING LABELS (CONT’D)
2.3.2 Loading Fanfold Paper
Main
Cover
1. Lift up the main cover. Make sure that the cover is
pushed upwards until it locks firmly in place. Remove
the fanfold slot cover by removing two screws. Pull
the Head Lock Lever upward to release the print head
assembly.
Head Lock
Lever
Fanfold
slot cover
2. Stack the fanfold paper behind the printer and pull it
through the fanfold slot and over the Label Holder.
Push the purple Label Stopper so that it presses the
label lightly against the side of the printer.
Fanfold
paper
Label
Stopper
3. Guide the label under the label sensor and print head,
and out through the front of the printer. Make sure the
label goes under the black plastic guide bar adjacent
to the Label Guide.
Paper Sensor
Label Guide
Guide Bar
4. Use the metal plate of the Label Guide to press
against the paper so that the paper runs at a
perpendicular angle from the print head.
Label Guide
5. Load ribbon media and labels, then turn the purple
Head Lock Lever clockwise to latch the print head
assembly back in place. and perform a test print to
check whether your ribbon and label are loaded
correctly.
Head
Lock lever
latched in
place
Caution
• When replacing paper, bear in mind that the print head and its surrounding area remain hot. Keep your fingers away from these
areas to prevent injury.
• Avoid touching even the edge of the print head with your bare hands.
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SECTION 2: INSTALLATION
2.3 LOADING LABELS AND TAGS (CONT’D)
2.3.3 Adjusting the Paper Sensor
Adjustment of the paper sensors (I-mark and Gap sensors) is usually not necessary, but the
procedure is described here when you need to make adjustments.
1. Lift up the main cover. Make sure that the cover is pushed upwards until it locks firmly in place
so that it will not fall downwards and injure your hands.
2. The sensor assembly is located just under the
Label Guide Shaft. Turn the purple Sensor
Adjustment knob to adjust the sensors’ position.
3. After adjustment, feed a few labels and do a test
print to see if the sensor is working properly.
Adjust the label pitch if necessary.
Caution
Label Guide Plate Sensor Adjustment knob
•
When closing the front cover, be careful not to injure your fingers
due to a sudden release of the heavy cover.
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Section 2: Installation
2.4 REPLACING THE PRINT HEAD
Before attempting to replace the print head, it is advisable to contact your local dealer or service
center so that they can assist you in case of problems.
1. Make sure the printer has been turned off for at least 30 minutes so that the print head is not hot.
Lift up the front cover.
2. Locate the center screw that secures the print head, as shown in
the picture. Unscrew it so that the print head comes loose.
3. Push the Head Lock Lever (the purple slide lever) upwards. in the
direction shown here.
4. Pull the print head outwards and disconnect the two connectors
attached to it.
Caution
• Do not touch the print head’s heating elements. If you do so inadvertently, use the
cleaning pen (supplied) to clean the area thoroughly. For more details, see Section 4,
Cleaning and Maintenance.
5. Insert the replacement print head and connect the two connectors
to it.
C
6. Mount the print head back into the original location and remount
the center screw that secures it.
7. Turn the Head Lock Lever clockwise and lock the print head
assembly in place.
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SECTION 2: INSTALLATION
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Section 3: Configuration and Operation
3
CONFIGURATION AND OPERATION
Before using the printer, it is best to read this manual thoroughly first. Otherwise, you may disturb
default settings around which the instructional procedures in this manual are based on.
3.1 OPERATING MODES
The operating status of this printer can be set to one of nine modes:
1) Normal (Online and Offline) Modes
2) Advanced Mode
3) Service Mode
4) Counters Mode
5) Move Mode
6) Test Print Mode
7) Maintenance (Factory/All Clear) Mode
8) Boot Download Mode
9) Hex Dump Mode
The different modes are accessed through a combination of setting DIP switches and holding
down certain buttons on the Operation Panel when you turn the printer ON. These are explained
in the following sections.
Note
Due to SATO’s continual efforts to improve the printer firmware and hardware, the sequence and
availability of LCD menus described here may not be similar to what is available on your version
supplementary and updated documentation.
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Section 3: Configuration and Operation
3.2 THE OPERATION PANEL
8888888888888888
8888888888888888
LINE
STATUS
FEED
PRINT
OFFSET
PITCH
DSW
LCD screen
FEED button
Icons, prompts and system messages
are displayed here.
Feeds the label forward. When it is pressed once,
the equivalent of a sheet of paper or label is ejected.
*There are times when the paper is not aligned prop-
erly when power is turned on or when the paper was
set. In this case, always press the FEED button to
align the paper properly.
LINE button
Takes the printer ONLINE (to proceed with printing) or
OFFLINE (to perform configuration or other settings)
Status LED
Adjustment Potentiometers
Lights up and flashes to indicate exchange of data.
PRINT: Adjusts the print darkness (print den-
sity).
OFFSET: Adjusts the stop position offset values
for the cutter, peeler and tear off modes (cutter,
peeler must be installed).
DIP switch panel
PITCH: Adjusts the vertical print position with
reference to the top edge of a label.
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Section 3: Configuration and Operation
3.3 ACCESSING THE VARIOUS PRINTER MODES
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Section 3: Configuration and Operation
3.3 ACCESSING THE VARIOUS PRINTER MODES (CONT’D)
3.3.1 How to access special Modes and Menus after turning the power ON
Mode/Menu DSW
Button(s) to press
Comments
Normal
NA
NA
Press LINE to toggle ONLINE/OFFLINE
ONLINE/OFFLINE STATUS
Advanced
Hold down the LINE button
when turning printer ON
Each time you pressing the LINE button,
you will rotate through Service Mode,
Counter Mode and Motion Mode
Service
Counter
Motion
NA
NA
NA
Press the LINE button in Advanced Mode
Press the LINE button in Service Mode
Press the LINE button in Counters Mode
Press LINE again to go to Counters Mode
Press LINE again to go to Motion Mode
Press LINE again to return to Advanced
Mode
Test Print
NA
NA
Press the FEED button when turning the
Create test prints in this mode
printer ON
Default
Settings
Press the LINE and FEED buttons when
Resets various user settings to factory
default values
turning the printer ON
Maintenance
DSW2-4
If DIPSW2-4 is ON, printer goes into
Maintenance Mode. Set DSW2-4 off to
access Factory Mode
Press the LINE button to reach the ALL
CLEAR menu to restore all settings to fac-
tory default values
Flash
Download
Ready
DSW2-6
DSW2-6
Set DSW2-6 ON when turning the printer
ON
Readies the printer to receive replacement
firmware code without boot codes
Boot
Downloader
Set DSW2-6 ON and hold down the
FEED and LINE buttons when turning the
printer ON
Readies the printer to receive replacement
firmware code with boot codes
User
DSW2-7 Set DSW2-7 ON and hold down the LINE
Readies the printer to receive user graphics
and fonts, etc
button when turning the printer ON
Download
Protocol Code
Select
DSW2-7
Set DSW2-7 ON and hold down the
FEED and LINE buttons when turning the
printer ON
This method initializes the protocol code to
the default value
Hex Dump
DSW2-4
NA
Set DSW2-4 ON when turning the printer
ON
Generates a hex dump of memory
Hex Dump
(buffer dump)
Turn the printer ON. Send data to it,
press the LINE button to go offline, then
DSW2-4 On. Press Line again.
Generates successive hex dumps of incom-
ing data
History Control
DSW2-4 Set DSW2-4 ON and hold down the LINE
Turns the Hysteresis (or History) Control
feature of the print head On/Off
button when turning the printer ON
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Section 3: Configuration and Operation
3.3.2 OVERVIEW OF LCD MENU OPTIONS IN VARIOUS MODES
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Section 3: Configuration and Operation
3.3.2 OVERVIEW OF LCD MENU OPTIONS IN VARIOUS MODES (CONT’D)
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Section 3: Configuration and Operation
3.3.2 OVERVIEW OF LCD MENU OPTIONS IN VARIOUS MODES (CONT’D)
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Section 3: Configuration and Operation
3.4 NORMAL MODES
3.4.1 Online
ONLINE
Pressing the LINE button causes the printer to go ONLINE or
OFFLINE alternately.
QTY:000000
When the printer is ONLINE, the following activities will be possible:
• The printer is ready to receive print data from the computer or other connected devices
• The printer is ready to start printing
• The QTY counter is reduced in value with every printed label
• Pressing the FEED button normally has no effect in ONLINE Mode. However, if the REPRINT
W/FEED option is selected in Service Mode, then this button causes the printer to reprint the
most recent printed label
Pause screen
If a Print Stop Request command DLE (10H) is received in ONLINE
mode, the printer LCD shows the PAUSE screen and the QTY
PAUSE
QTY:000000
value. The screen changes to ONLINE once printing resumes.
3.4.2 Offline
When the printer is ONLINE, pressing the LINE button once will
cause the printer to go OFFLINE.
OFFLINE
000000
When the printer is OFFLINE, the activities for ONLINE mode are
no longer possible, but the following activities will be possible:
• The printer can eject labels when you press the FEED button.
• Any printing job can be stopped once the printer is brought OFFLINE
• The Print Darkness screen if you press LINE and FEED together in this mode.
3.4.3 Print Darkness
Pressing LINE and FEED together in OFFLINE mode calls up this
setting for controlling the density of print.
PRINT DARKNESS
1
2
3
4
5
Press the LINE button repeatedly to select 1 to 5, where 1 is the
lightest setting and 5 is the darkest setting. Press the FEED button to confirm the setting and
proceed to the Print Speed screen.
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Section 3: Configuration and Operation
3.4 NORMAL MODES (CONT’D)
3.4.4 Print Speed
Pressing LINE repeated cycles through the various available
speeds. The slowest speed is 2ips, while the highest speed is 6ips.
The default speed for the LM Basic 408e is 4ips.
PRINT SPEED
2
3
4
5
6
Press the FEED button to select a print speed. The screen for Pitch Offset appears.
3.4.4 Pitch Offset
This screen lets you adjust the pitch offset by up to +/- 49mm.
The default value is 0.
PITCH OFFSET
+ 00mm
Press the LINE button to shift the cursor from left to right.
When the cursor is over the “+” or “-” symbol, press the FEED button to cycle it between “+” and
“-”. The cursor then moves one step to the right.
When the cursor is over one of the numeric digits, press the FEED button to cycle it between “0”
and “9” to form the first or second digit of the desired pitch offset value.
Finally, press the FEED button to proceed to the screen for Cancel Print Job.
3.4.5 Cancel Print Job
This screen lets you cancel the current print job and all received
data for the label.
CANCEL PRINT JOB
YES
NO
Press the LINE button to switch the cursor between YES and NO.
When the cursor is over the desired option, press the FEED button to confirm the setting.
If you selected YES, the print job is cancelled, and the following
screen appears for about three seconds:
CANCEL PRINT JOB
COMPLETED
The screen then goes back to ONLINE status.
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Section 3: Configuration and Operation
3.5 ADVANCED MODE
3.5.1 Advanced
Holding down the LINE button when turning the printer ON causes
the printer to go into the Advanced Mode.
ADVANCED MODE
In the following screens of Advanced Mode, you can control the Darkness Range, Zero Slash
symbol, Auto Online option, Print Offset, Calendar settings, Ignore CR/LF function, Character
Pitch and Head Check feature. Press the FEED button to begin.
3.5.2 Darkness Range
Use this setting to choose between two sets of minimum and
DARKNESS RANGE
A
B
maximum achievable darkness levels for printing. Darkness range
A is suitable for most types of labels. Darkness range B is higher in
darkness, and can sometimes be use to compensate for light prints. The default setting is A.
Press the LINE button to select A or B, then press the FEED button for the next screen.
3.5.3 Zero Slash
This function works with XU, XS, XM, XB, XL and outline fonts.
Select YES to print the digit Zero with a diagonal slash across it.
Select NO to use a standard Zero. The default is YES.
ZERO SLASH
YES
NO
Press the LINE button to select YES or NO, then press the FEED button for the next screen.
3.5.4 Auto Online
AUTO ONLINE
YES NO
Selecting YES causes the printer to go into ONLINE Mode when it
is turned ON. Selecting NO leaves the printer in OFFLINE Mode
when it is turned ON. The default setting is YES.
Press the LINE button to select YES or NO, then press the FEED button for the next screen.
PRINT OFFSET
V: +0000 H: +000
3.5.5 Print Offset
This setting defines how many dots vertically and horizontally away
from the origin (0,0) to begin printing at. The default value is 0 for
both offsets. The valid offset range is:
Vertical:
+0 to +1424 (LM408e)
or
or
+0 to +2136 (LM412e).
+0 to +/-1248 (LM412e).
Horizontal: +0 to +/- 832 (LM408e)
Press the FEED button move the cursor over each adjustable value, and the LINE button to
change it. After setting the offsets, press the FEED button until the following screen appears.
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Section 3: Configuration and Operation
3.5 ADVANCED MODE (CONT’D)
3.5.6 Set Calendar
If a Calendar chip has been installed, this screen allows you to set
the time and date. The default is NO.
SET CALENDAR
YES
NO
Selecting YES calls up a screen for setting the Year, Month, Day,
Hour and Minute respectively.
CALENDAR
00/00/00 00:00
Press the LINE button to select YES or NO, and the FEED button to
proceed. If YES is selected, press the FEED button to move the cursor over each value of the
date and time. Use the LINE button to change each set of values. When done, press the FEED
button until the next screen appears.
3.5.7 Ignore CR/LF
Selecting YES causes all CR/LF codes to be ignored in the
incoming print data. The default is NO.
IGNORE CR/LF
YES
NO
Press the LINE button to switch the cursor between YES and NO.
When the cursor is over the desired option, press the FEED button to confirm the setting and
proceed to the next screen.
3.5.8 Character Pitch
For the XU, XS, XM, XB, XL, outline and CG fonts, this setting
determines whether each character is placed at a FIXED or
PROPORTIONAL distance away from the next character.
CHARACTER PITCH
PROP FIXED
The default is PROPORTIONAL pitch, meaning that the distance between characters is not
fixed, but adjusted automatically for neater printing.
Press the LINE button to switch the cursor between PROP or FIXED. Press the FEED button to
confirm the setting and proceed to the next screen.
3.5.8 Head Check
When DSW2-3 is ON, the head check function can apply to all
NORMAL printed data, or to BARCODE only.
HEAD CHECK
NORMAL BARCODE
The default is NORMAL, where the head checking applies for
barcodes as well as graphics and text.
Press the LINE button to switch the cursor between NORMAL or BARCODE. Press the FEED
button to confirm the setting and return to the first ADVANCED Mode next screen.
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Section 3: Configuration and Operation
3.6 SERVICE MODE
3.6.1 Service
SERVICE MODE
In this mode, pressing the LINE button brings you to the
COUNTERS mode screen. Otherwise, press FEED to proceed to
adjust service mode settings.
In the following screens of Service Mode, you can control the Slice Level, Auto Line Feed, Feed
On Error, Reprint W/Feed, Forward/Backfeed Amount, Forward/Backfeed Distance, Euro Code
symbol, Menu Language, Command/LCD Priority. Ignore CAN/DLE, Ribbon Near End detection,
IEEE1284 ACK width, and Backfeed Speed.
3.6.2 Slice Level
GAP
[X. XV]
[X. XV]
For the Gap and I-Mark sensors, this setting lets you set the slice
level to control the gap detection for label stopping. The upper
value shows the current sensor detection level, and the lower value
INPUT
is for adjustment. If the value is set at 0.0V, the printer will automatically set the slice level.
Use the LINE button to set the slice level from 0.0 to 3.2V. Use the
FEED button to select the input value and proceed to the next
setting screen.
EYE
[X. XV]
[X. XV]
INPUT
3.6.3 Auto Line Feed
Use this function to determine whether the printer automatically
feeds a label upon being turned ON/going online. Select YES for an
auto line feed; otherwise select NO. The default setting is NO.
AUTO ONLINE FEED
YES NO
Press the LINE button to select YES or NO, then press the FEED button for the next screen.
3.6.4 Feed On Error
Use this function to determine whether the printer automatically
feeds a label upon resuming from an error condition. Select YES for
an auto line feed; otherwise select NO. The default setting is NO.
FEED ON ERROR
YES
NO
Press the LINE button to select YES or NO, then press the FEED button for the next screen.
3.6.5 Reprint W/Feed
Determines if the FEED button generates a reprint of the most
recently printed label during ONLINE mode. Default is NO.
REPRINT W/FEED
YES
NO
Press the LINE button to select YES or NO, then press the FEED
button for the next screen.
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Section 3: Configuration and Operation
3.6 SERVICE MODE (CONT’D)
3.6.6 Forward/Backfeed Amount
This setting allows customization of the label feed/backfeed
distance instead of the default setting.
FORWARD/BACKFEED
DISTANCE DEFAULT
If DISTANCE is selected, the next menu appears, for setting of the
amount of label feed/backfeed. Use the LINE button to select
DISTANCE or DEFAULT, and if applicable, to set the amount of
label feed/backfeed.
FORWARD/BACKFEED
DISTANCE
001MM
Press the FEED button for the next screen.
3.6.7 Euro Code
This setting defines the code to represent the Euro mark. The
default is D5H.
EURO CODE
D5
Use the FEED button to move the cursor to the set the value of the
code. Use the LINE button to set the value under the cursor. When the value has been set, the
following screen appears.
3.6.8 Select Language
This screen lets you choose the language used for all commands
and messages on the LCD. Use the LINE button from ENGLISH
(default), FRENCH, GERMAN, SPANISH, ITALIAN,
SELECT LANGUAGE
ENGLISH
PORTUGUESE and two repeated options for ENGLISH. Press the
FEED button to confirm the setting and proceed to the next screen.
3.6.9 Command or LCD Priority
Use this setting to determine whether SBPL commands are
accepted and allowed priority over settings of Print Darkness, Print
Speed, Print Offset via LCD. The default setting is COMMAND,
PRIORITY SETTING
COMMAND LCD
where SBPL commands take precedence over settings made via
the LCD menus.
Press the LINE button to select Command or LCD. Press the FEED button for the next screen.
3.6.10 Ignore CAN/DLE
Determines whether the CANCEL and DATA LINK ESCAPE codes
are processed or ignored. Select YES to ignore, and NO to process
IGNORE CAN/DLE
YES
NO
the codes. The default is NO.
Press the LINE button to select YES or NO, then press the FEED button for the next screen.
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Section 3: Configuration and Operation
3.6 SERVICE MODE (CONT’D)
3.6.11 Ribbon Near End On/Off
RIBBON NEAR END
ENABLE DISABLE
This screen lets you enable or disable the early detection and
warning of the ribbon supply reaching an end. The default value is
ENABLE
Use the LINE button to select ENABLE or DISABLE, then press the FEED button for the next
screen.
3.6.12 IEEE1284 ACK Signal
If the printer is connected using an IEEE1284 cable, this setting
appears. It lets you define the ACK width of the interface from 0.5 to
IEEE1284
ACK SIGNAL 00.5
10.0 microseconds. The default is 0.5 microseconds.
Press the LINE button to rotate the value from 0.5 to 10.0 and back to 0.5 microseconds in steps
of 0.1 microsecond. When you are done, press the FEED button to confirm the value and
proceed to the final setting of Service Mode.
3.6.13 Backfeed Speed
The backfeed speed can be left at NORMAL rates or SLOWed
down to reduce stress on the media. The default is NORMAL.
BACKFEED SPEED
NORMAL SLOW
Use the LINE button to select either NORMAL or SLOW and then
press the FEED button to confirm the setting and return to the main Service Mode screen.
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Section 3: Configuration and Operation
3.7 COUNTERS MODE
3.7.1 Counters
COUNTERS MODE
In this mode, pressing the LINE button brings you to the Motion
Mode settings. Otherwise, press FEED to proceed to adjust the
behavior of the built-in counters.
In the following screens of Counters Mode, you can choose between the Head Counter or Life
Counter, see the Head Counter value, clear the Head Counter, and see the Life Counter value.
3.7.2 Counter Select
In this screen you can select between the Head counter (HD) or Life
COUNTERS
HD LIFE
counter (LIFE).
Use the LINE button to select either counter, then press the FEED
button to confirm the setting and proceed to the next setting screen.
3.7.3 Show Head Counter
This screen shows the distance of label printed by the print head.
HEAD COUNTER
X. XM
Press the FEED button for the next screen.
3.7.4 Clear Head Counter
In this screen, you can reset the Head Counter value to 0 by
selecting YES. Otherwise, select NO. The default setting is NO.
HEAD COUNT CLEAR
YES NO
Press the FEED button for the next screen.
3.7.5 Show Life Counter
This screen shows the distance of label generated by the printer in
total.
LIFE COUNTER
X. XM
Press the FEED button for the next screen.
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Section 3: Configuration and Operation
3.8 MOVE MODE
3.8.1 Movements of Labels
MOVE MODE
In this mode, pressing the LINE button returns you to the main
Advance Mode screen. Otherwise, press FEED to proceed to
adjust the behavior of the built-in counters.
In the following screens of Move Mode, you can control the following label motion options:
Continuous or Tear Off, Pitch Sensor ON/OFF.
3.8.2 Move Mode
In this screen you can select between Continuous feeding of labels
MOVE MODE
CONT TEAR
(where labels are not detached from each other), or Tear Off
operation (where each label must be torn off before printing
resumes). The default is CONT.
Use the LINE button to select either CONT or TEAR. If CONT is selected, the next screen (Pitch
Sensor ON/OFF) appears. Otherwise, the printer returns to the main Move Mode menu. After
selecting the Move Mode, press the FEED button to confirm the setting and proceed to the next
screen.
3.8.3 Pitch Sensor
This screen lets you enable or disable the pitch sensor.
PITCH SENSOR
ON
OFF
Use the LINE button to select either ON or OFF. The default setting
is ON. Then press the FEED button to return to the main Advance
Mode screen.
.
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Section 3: Configuration and Operation
3.9 TEST PRINT MODE
3.9.1 Select Test Print
In this mode, you can choose from five types of test prints.
The five settings in this mode are as follows:
TEST PRINT MODE
CONFIGURATION
Use the LINE button to select the test print pattern to generate, the press the FEED button to
confirm the setting and proceed to the next screen.
3.9.2 Test Print Size
In this screen you can specify the print width for all the test print
TEST PRINT SIZE
XXCM
patterns except MEMORY. The default setting is the maximum
horizontal size of the loaded paper.
For the LM408e/412e, the test print paper width can be set from 4 to 10.
Use the LINE button to select modify the value of the print size, then press the FEED button to
confirm the setting and proceed to the next screen.
3.9.3 Print Size
For the Factory Test Print pattern, this screen lets you define the
test print paper width. The default value for the LM408e/412e is
LARGE (104mm). The preset value for SMALL is 30mm.
PRINT SIZE
SMALL LARGE
Use the LINE button to select either SMALL or LARGE. Then press the FEED button to confirm
the setting and proceed to the final screen.
3.9.3 Start/Stop Test Print
At this screen the test printing will have commenced. Press FEED
to stop or restart the printing.
PRESS FEED KEY
TO STOP PRINTING
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Section 3: Configuration and Operation
3.10 DEFAULT SETTING MODE
3.10.1 Resetting the Printer
In this mode, selecting YES will reset the settings in the printer to
factory defaults. The default value for this screen is NO.
DEFAULT SETTING
YES NO
Use the LINE button to select YES or NO. If YES is selected, the next screen appears.
3.10.2 Reset Completed
The various settings listed below have been reset to factory
defaults. Turn the printer OFF now.
DEFAULT SETTING
COMPLETED
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Section 3: Configuration and Operation
3.11 PROTOCOL STORING
3.11.1 Protocol Download
USER DOWNLOAD
In this mode, DSW2-7=OFF for standard code, and DSW2-7=ON
for non-standard code. Press the LINE to set the printer ready to
receive protocol data. The following screen appears:
PRESS LINE KEY
USER DOWNLOAD
WAITING
3.11.2 Loading Completed
Proceed to send protocol data from the host PC. When the protocol code is received, the
content being stored will be printed out.
Press the FEED button to store the protocol code. When the
protocol code has been stored, the following screen appears.
USER DOWNLOAD
COMPLETED
3.11.3 Initialization of Protocol Code
In this screen, you can reset any non-standard protocol code to the
default value.
ALT. PROTOCOL
DEFAULT COMPLETE
The default values are STX (7BH) • ETX (7DH) • ESC (5EH) • ENQ
(40H) • NULL (7EH) • CAN (21H) • Offline (5DH) • Euro code (D5H).
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Section 3: Configuration and Operation
3.12 MAINTENANCE MODE
3.12.1 Factory or All Clear Mode
COUNTERS MODE
In this mode, the status of DSW2-4 determines whether you can
access the Factory mode or the All Clear Mode. Set DSW2-4=ON
first. Then the printer will remain Maintenance Mode until the
DSW2-4 is set to OFF.
In the Factory Mode settings, you can change the following: Counter Clear, Print Size for test
print width, and Start/Stop test print. In All Clear settings, you can clear the Counter/EEPROM.
3.12.2 Factory Mode
In this screen you can choose to perform an All Clear for all the
COUNTER CLEAR
NONE
counters, or clear on the Head Counter.
The default value is NONE. Use the LINE button to select NONE,
ALL or HEAD as required.
COUNTER CLEAR
ALL
Press the FEED button to confirm the reset and proceed to the next
screen.
COUNTER CLEAR
HEAD
3.12.3 Test-Print Width
In this screen you can choose either a SMALL or LARGE test print.
The default value is LARGE.
COUNTER CLEAR
NONE
On the LM408e/412e, the value for SMALL is 40mm, and for LARGE, the value is 104mm.
Use the LINE button to select SMALL or LARGE, then press the FEED button to confirm the
setting and proceed to the test print.
3.12.4 Start/Stop Test Print
This screen appears during the actual test printing.
TEST PRINT
PRESS FEED KEY
Press the FEED button to stop or resume the test printing.
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Section 3: Configuration and Operation
3.12 MAINTENANCE MODE (CONT’D)
3.12.5 All Clear Mode
ALL CLEAR MODE
In All Clear settings, you can clear the Counter/EEPROM. Press the
FEED button to proceed.
3.12.6 Counter/EEPROM clear
In this screen you can choose to clear either the Head Counter or
the EEPROM. The default value is COUNTER.
ALL CLEAR
COUNTER EEPROM
Use the LINE button to select COUNTER or EEPROM as required.
COUNTER CLEAR
ALL
Press the FEED button to confirm the reset and proceed to the next
screen.
3.12.7 Clear Confirmation
In this screen you have to confirm whether to proceed with the
clearing of the counter or EEPROM. The default value is NO.
XXXXXXX ALL CLEAR
YES
NO
Use the LINE button to select YES or NO as required.
XXXXXXXALLCLEAR
COMPLETED
Press the FEED button to confirm the reset and the last screen
appears to confirm the clearance.
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Section 3: Configuration and Operation
3.13 HEX DUMP MODE
3.13.1 LCD Status
ONLINE
QTY: 000000
In the Hex Dump Mode, when data is received, a hex dump is
printed. The LCD screen then shows the quantity of labels printed,
and the printer status.
3.13.2 Hex Dump Mode in buffer
In this mode, only the buffer data is dumped. The quantity of labels
printed is updated on the LCD screen.
ONLINE
QTY: 000000
The procedure for such a buffer dump is as follows:
1. Make sure the printer is turned OFF.
2. Set DSW2-4 to ON, then press the LINE button to take the printer ONLINE.
4. Send data to the printer.
5. To return to normal mode, turn the printer OFF and set DSW2-4 to OFF.
6. Finally, turn the printer ON again to let the new mode take effect.
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Section 3: Configuration and Operation
3.14 DOWNLOAD MODE
3.14.1 LCD Status
FLASH DOWNLOAD
In the mode, the LCD shows whether the printer is ready to receive
the Flash Download. At the screen shown here, proceed to send
the program/font/command data from the host PC.
READY
The following screen then appears.
The “>” sign is used to show the progress of the data transfer.
XXXXXXX DOWNLOAD
START>>>>>>>END
1. “>” means downloading has started.
2. “>>” means 1Mb of data has been received and processed.
3. “>>>” means 3Mb of data has been received and processed.
4. “>>>>” means the data transfer has completed.
5. “>>>>>” means that some data is being checked.
6. “>>>>>>” means the all data is being verified.
7. “>>>>>>>” means that the data has been verified and written to memory.
Do NOT turn the printer OFF when the printer is downloading data to Flash memory.
When the entire process is complete, the following screen appears:
DOWNLOADCOMPLETE
PRESS FEED KEY
Press the FEED button to return to the main Download Mode
screen.
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Section 3: Configuration and Operation
3.15 BOOT DOWNLOAD MODE
3.15.1 LCD Status
In the mode, the LCD shows the Boot Downloader prompt. Press
the FEED button to prepare the printer for the data.
BOOT DOWNLOADER
PRESS FEED KEY
The following screen then appears. Start sending the data from the
host PC.
PROGRAM DOWNLOAD
READY
The next screen then appears:
The “>” sign is used to show the progress of the data transfer.
PROGRAM DOWNLOAD
START>>>>>>>END
1. “>” means downloading has started.
2. “>>” means 1Mb of data has been received and processed.
3. “>>>” means 3Mb of data has been received and processed.
4. “>>>>” means the data transfer has completed.
5. “>>>>>” means that some data is being checked.
6. “>>>>>>” means the all data is being verified.
7. “>>>>>>>” means that the data has been verified and written to memory.
Do NOT turn the printer OFF when the printer is downloading data to memory.
When the entire process is complete, the following screen appears:
DOWNLOADCOMPLETE
PRESS FEED KEY
Press the FEED button to return to the main Download Mode
screen.
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Section 4: Cleaning and Maintenance
4
CLEANING AND MAINTENANCE
4.1 INTRODUCTION
This section provides information on user maintenance for the LM Basic printer. The
following information is covered here:
• Cleaning the Print Head, Platen and Rollers
• Adjusting print quality
• Replacing the protective fuse
• Replacing the protective Print Head
4.2 CLEANING THE PRINT HEAD, PLATEN AND ROLLERS
The print head not only generates printouts of barcodes, but also graphics and text. To produce
optimal printing, it must be kept clean in spite of the dirt and adhesive that constantly
accumulates on its print surface. Furthermore, dirt can accumulated along the label path,
affecting parts like sensors and guides, and reducing their performance.
Therefore, it is important to clean these important components periodically. This is done with a
printer cleaning kit or cleaning sheets (for print head cleaning only), available separately from
your authorized SATO dealer. When the cleaning materials run out, be sure to obtain only
certified replacements from your dealer.
When to clean with a cleaning kit
♦ For the print head, platen roller, paper sensor, and label guide: clean after using up every other
roll of paper, or each time after printing 150 m.
♦ For other parts: clean after finishing every six rolls of paper, or every time after printing 900 m.
When to clean with the cleaning sheet
♦ For the print head, clean after using every six rolls of paper, or every time after printing 900 m.
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Section 4: Cleaning and Maintenance
4.3 HOW TO CLEAN THE PRINTER (WITH A CLEANING SET)
If a carbon ribbon has been loaded into the printer, be sure to remove it before cleaning.
Follow the instructions supplied with the cleaning set. Use the items to clean the following parts.
Paper Sensor and Label Guide
Print head and Rollers
Head Lock
Lever
Roller
Print
Head
Paper
Sensor
Label Guide
Platen Roller
Feed Roller
1. Lift up the main cover.
2. Unlatch the print head unit using the Head Lock Lever.
The print head is now accessible.
3. Wipe off the dirt on the print head with a cleaning cloth or lint free cotton swab dabbed in an
approved cleaning solution.
4. Moisten a cotton cleaning cloth with cleaning liquid, and use the cloth to wipe any dirt or
accumulated adhesive off the platen roller. (See picture above).
5. Clean all the metal feed rollers that are in contact with the ribbon.
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Section 4: Cleaning and Maintenance
4.4 HOW TO CLEAN THE PRINTER (CLEANING SHEET)
The cleaning sheet is used for cleaning stubborn stains on the print head.
1. Lift up the front cover.
2. Unlatch the print head unit using the purple Head Lock lever. The print head is now accessi-
ble.
3. Remove the label and ribbon.
4. Put the head cleaning sheet between the print head and the platen roller. The coarse side of
the cleaning sheet should face the surface of the print head elements.
5. Fasten the Head Lock lever to mount the print head.
6. Using both hands, pull the cleaning sheet outwards, toward your body. This will remove any
dirt stuck to the print head. (See picture on the right)
7. When the cleaning sheet has been removed, perform steps 2 to 6 to repeat the cleaning pro-
cedure one or two more times.
8. When no more additional dirt appears on the cleaning sheet after it has been pulled out, you
can stop cleaning with the sheet.
9. Unlatch the print head and use the cleaning cloth from the cleaning kit to gently remove any
remaining dirt from the print head.
Caution
• Be sure to turn off the power before cleaning.
• The suggested cleaning schedule here are just guidelines. If necessary, clean as appropriate depending
on the degree of contamination.
• Use a cleaning pen (for the print head only) or cotton cloth to clean the printer units.
• Use only soft, lint-free materials for cleaning. Avoid using hard objects for the cleaning process, as they
will damage the components.
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Section 4: Cleaning and Maintenance
4.5 ADJUSTING PRINT QUALITY
Print quality can be optimized with regular cleaning and maintenance of the print head and
components along the label path. Additionally, you can fine-tune print quality by adjusting print
darkness and print speed settings via the front panel PRINT potentiometer and via the control
panel LCD menu.
4.5.1 Adjusting Print Darkness
This adjustment allows the user to control (within a specified range)
the amount of power applied to the individual print head heat
elements. It is important to find a proper print darkness level based
on your particular label and ribbon combination. The printed images
should not be too light nor should the ink from the ribbon “bleed.”
The edges of each image should be crisp and well defined.
There are two levels of print darkness setting:
1. the hardware setting via the PRINT potentiometer (see picture above)
2. the software setting (via the PRINT DARKNESS menu when you turn the printer ON while press-
ing the LINE and FEED buttons). The same setting can be achieved via the ESC+#E command
(SBPL).
The hardware setting is the master setting, and affects all the software settings for print
darkness. For example, the PRINT potentiometer adjustment will affect the darkness in all of
the command code speed ranges, i.e. if the PRINT potentiometer is adjusted for lighter
print, the darkness will be lighter in all speed ranges selected by the command code.
PRINT Potentiometer — To perform fine adjustment for print
darkness, use the potentiometer labelled PRINT on the
configuration panel. It provides a continuous range of adjustment,
lighter
darker
allowing you to make precise changes. Use a small cross-head
screwdriver with a plastic head (not provided), turning clockwise for
darker print and counterclockwise for lighter print. See Section 3:
Configuration for instructions on performing potentiometer
adjustments.
Screwdriver with
plastic head
LCD Panel — The Print Darkness can also be set from the configuration panel or by sending the
Print Darkness software command from a computer. The setting range is not as fine as the
potentiometer adjustment: there are only five settings, from 1 (lightest) to 5 (darkest). The default
setting is 3. Once the range has been selected, the Darkness Potentiometer on the front panel
can be used to make finer adjustments. For instructions on setting Print Darkness, refer to
Section 3: Configuration.
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Section 4: Cleaning and Maintenance
4.5 ADJUSTING PRINT QUALITY (CONT’D)
4.5.2 Adjusting Print Speed
Besides varying the print darkness level to control print quality, you can also change the rate at
which labels are printed. The Print Speed adjustment affects how much time is allowed for the
print head elements to produce a printout. The more time given (i.e., lower print speed) the better
the print quality.
LCD Panel — Print Speed can only be set using software, via the
the configuration panel LCD or by sending the Print Speed software
command (ESC +CS) from a computer. There are five settings, from
02 ips (slowest) to 6 ips (fastest). The default setting is 4.
PR INT SPEED
2
3
4
5
6
For instructions on setting Print Speed, refer to page 3-9, Operation
and Configuration.
4.6 REPLACING A BLOWN FUSE
The T3 3A fuse protects the LM printer from damage. If it ever
needs replacement, obtain a correct replacement fuse from your
SATO dealer and follow the procedure below:
1. Turn the printer power off and remove the power cable.
2. On the back of the printer, locate the Fuse Cap directly above the
AC connector.
3. Unscrew the cap and remove the defective fuse.
4. Replace with a new 250V 3A fuse.
5. Screw the cap back onto the printer and replace the power cord.
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Section 4: Cleaning and Maintenance
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Section 5: Interface Specifications
5
INTERFACE SPECIFICATIONS
5.1 INTERFACE TYPES
The LM printer is supplied with a single interface of the user’s choice: typically a parallel interface
is used for transmitting data to and from the host. However, note that no external signal interface
is available as an option for connecting the printer to other peripherals.
The following are the different types of interface boards available:
1) RS232C Interface Board
2) IEEE 1284 Interface Board
3) USB Interface Board (Ver. 1.1)
4) LAN Interface Board (10Base-T/100Base-T)
5) IEEE 802.11b Wireless LAN Interface Board
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Section 5: Interface Specifications
5.2 INTERFACE CARD DIP SWITCH SETTINGS (RS-232C)
The LM Basic super-speed serial interface card (optional) contains DIP switches for controlling
communication conditions. The DIP switch functions are:
Switch No.
Function
Description
1
Data length
setting
ON: 7 Data Bits
OFF: 8 Data Bits
2
3
OFF — OFF: None
OFF — ON: Even number
ON — OFF: Odd number
ON — ON: Not used
Parity bit set-
ting
4
Stop bit setting
ON: 2 Stop Bits
OFF: 1 Stop Bit
5
6
OFF — OFF: 9600 bps
OFF — ON: 19200 bps
ON — OFF: 38400 bps
ON — ON: 57600 bps
Baud rate set-
ting
7
8
1-7 1-8 Compatibility mode OFF
Compatibility mode ON
Communica-
tion Protocol
setting
OFF OFF: READY/BUSY
OFF ON : XON/XOFF
ON OFF : Driver specific protocol
ON ON : Not used
READY/BUSY
XON/XOFF
Status 3
Status 2
Caution
Always turn the printer OFF before attaching or detaching an interface card. Otherwise, severe electrical damage may be
incurred, or bodily injury may be sustained.
Note:
Check the setting seal of the serial interface card.
The correct settings may vary depending on the type and revision of the board.
Any communication settings not controlled by the DIP switches can be set in the printer’s
Interface Mode using the operation panel.
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Section 5: Interface Specifications
5.3 INTERFACE CARD DIP SWITCH SETTINGS (LAN)
The LM Series Local Area Network interface card (optional) contains DIP switches for initializing
LAN configuration, LAN printing configuration, and LAN card self-diagnosis. The DIP switch
functions are:
Switch No.
LM408e/412e LAN Interface Card function
Reserved
1
2
3
Initializes LAN card configuration information
Prints LAN card configuration information (configura-
tion information such as the IP address will be printed)
4
Prints LAN card self-examination (results of LAN card
examination will be printed)
5.4 INTERFACE CARD DIP SWITCH SETTINGS (WIRELESS LAN)
The LM Series Wireless Local Area Network interface card (optional) contains DIP switches for
initializing LAN configuration, LAN printing configuration, LAN card self-diagnosis and wireless
mode settings. The DIP switch settings must be made before installing the card into the printer.
The DIP switch functions are:
Switch No.
LM408e/412e Wireless LAN Interface Card function
1
2
3
Reserved
Initializes LAN card configuration information
Prints LAN card configuration information (configuration information such as the
IP address will be printed)
4
Prints LAN card self-examination (results of LAN card examination will be
printed)
5
6
Wireless Communication mode
OFF—OFF : 802.11 Ad hoc
OFF—ON : Infrastructure
ON—OFF : Ad hoc
ON—ON : Unused
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Section 5: Interface Specifications
5.5 EXTERNAL SIGNAL INTERFACE
Unlike the more advanced SATO printers such as the CL4XXe series, the LM printer cannot be
fitted with an EXT Signal Interface card for sending printer information status to any device or
LAN. If you need this functionality in future, please consider purchasing a SATO printer featuring
the EXT signal interface as an option.
5.6 SERIAL INTERFACE SPECIFICATIONS (RS-232C)
The serial interface of this printer conforms to the RS-232C standard.
There are two types of receive modes: 1. Single Job Buffer 2. Multi Job Buffer
These can be set using the dip switches.
Basic Specifications
Standard
Interface
On the interface board
Dip Switch
OFF
ON
8 bits
7 bits
1-
1
Data bit
length
1) Character
configuration
2) Transmission
speed
DSW 1-
2
OFF
OFF
ON
DSW 1-3
1-
2
OFF
ON
OFF
ON
NONE
EVEN
ODD
Not used
1 bit
Parity bit
(2-3)
1-
3
3) Protocol
ON
OFF
ON
1-
4
Stop bit
2 bits
DSW 1-
5
OFF
OFF
ON
DSW 1-6
DIPSW 2-8
OFF*
9600bps
19200bps
38400bps
57600bps
DIPSW 2-8
ON
9600bps
19200bps
4800bps
2400 bps
1-
5
OFF
ON
Baud rate
(5-6)
1-
6
OFF
ON
ON
DSW 1-
7
OFF
OFF
ON
DSW 1-8
DIPSW 2-8
OFF*
Ready/Busy
X-on-Xoff
Status 3 echo
Driver
protocol
DIPSW 2-8
ON
Ready/Busy
X-on-Xoff
Status 3 echo
Status2 echo
1-
7
OFF
ON
OFF
ON
Protocol
(7-8)
1-
8
ON
Note: The switch between Single Job Buffer and Multi Job
Buffer can be specified by software. *Valid if Compatible Mode
is disabled in the printer via the Service Mode menu.
Synchronization
mode
Asynchronous
Maximum
2.95Mbyte
Receivable Buffer
capacity
0Mbyte
2.95Mbyte
Near full
0.95Mbyte remaining
1.95Mbyte remaining
Release Near Full
Status
Code used
Connectors
ASCII(7 bit) Graphics(8 bit)
Printer side DB-25S (Female)
Cable side DB-25P (Male)
Cable length 5 meters or less
Transmission
format
Start
b1
b2
b3
b4
b5
b6
b7
b8
Stop
Note b8 is not applicable when using 7 bits.
Signal level
High level: +5 ~ +12V
Low level: -5 ~ -12V
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Section 5: Interface Specifications
5.7 READY/BUSY
Ready / Busy is the hardware flow control method for the serial interface on the printer. Data
received cannot be guaranteed, when print data (ESC+"A"~ESC+"Z") is sent from the host,
under the following conditions:
1) When the printer is Offline
2) When an error has occurred in the printer
Pin Assignments
1) DB-25 P
Printer
DB-25 P
Host
2) DB-25P
Printer
DB-9P
Host
FG
SD
RD
RS
CS
DR
SG
ER
1
2
3
4
5
6
7
20
1
3
2
5
4
20
7
6
FG
FG
SD
RD
RS
CS
DR
SG
ER
1
2
3
4
5
6
7
20
RD
SD
CS
RS
ER
SG
DR
2
3
8
7
4
5
6
RD
SD
CS
RS
ER
SG
DR
When using Windows Hardware Control:
3) DB-25 P
Printer
DB-25 P
Host
4) DB-25P
Printer
DB-9P
Host
FG
SD
RD
CS
RS
DR
SG
ER
1
2
3
5
4
6
7
20
1
3
2
20
6
4
FG
FG
SD
RD
CS
RS
DR
SG
ER
1
2
3
4
5
6
7
20
RD
SD
ER
DR
RS
SG
CG
2
3
4
6
7
5
6
RD
SD
ER
DR
RS
SG
CS
7
5
Interface Signals
Pin no.
Signal Type
Direction
-
Contents
Frame Ground
Send Data
Receive Data
Request to Send
Clear to Send
Data Set Ready
Signal Ground
Eqpt Ready (also used for
handling error status)
1
2
3
4
5
6
7
20
FG
SD
RD
RS
CS
DR
SG
ER
Output
Input
Output
Input
Input
-
Output
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Section 5: Interface Specifications
5.8 SINGLE JOB BUFFER
Timing Chart — Normal Processing
Power ON
Pressing Start / Stop Key
Pressing Start / Stop Key
Printer side
Initial
td
td
ER
STX · · ETX (1)
STX ·
·
·
·
·
·
·
·
·
·
·
·
·
·
·
·
·
·
·
· ETX (2)
RD
RS
Offline
Online
Online
Printer status
Receive, analyze, edit (1)
Receive, analyze, edit (2)
Print (1)
Print (2)
td: delay from when the printer recognizes the completion of an item until control of the ER. (about 10µs)
Timing Chart — Error Processing
Power ON
Head Open
Head Closed
Pressing Start / Stop Key
STX · · ETX (1)
Paper End
Pressing Start / Stop Key
Printer side
ER
td
RD
RS
Offline
Online
Receive, analyze, edit (1)
Printer status
Print (1)
Print (1)
Note: Paper End will be cleared when the Head has been closed.
Page 5-6
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Section 5: Interface Specifications
5.9 MULTI JOB BUFFER
Timing Chart — Normal Processing
Power ON
Receiving Buffer Near Full
Receiving Buffer Near Full cleared
Pressing Start / Stop Ke
Printer side
Initial
ER
RD
STX · · ETX (1)
STX · · ETX (2)
STX
·
·
·
·
·
·
·
·
·
·
·
·
·
· ETX (3)
STX ·
·
·
·
·
·
·
·
·
·
·
RS
Online
Offline
Printer status
Receive, analyze, edit (1)
Receive, analyze, edit (2)
Receive, analyze, edit (3)
Receive, analyz
Print (1)
Print (2)
Note: Data will be norm ally be received O nline, during M ulti-reception.
Timing Chart — Error Processing
Power ON
Receiving Buffer Near Full
Receiving Buffer Near Full cleared
Pressing Start / Stop Ke
Printer side
Initial
ER
RD
STX · · ETX (1)
STX · · ETX (2)
STX
·
·
·
·
·
·
·
·
·
·
·
·
·
· ETX (3)
STX ·
·
·
·
·
·
·
·
·
·
·
RS
Online
Offline
Printer status
Receive, analyze, edit (1)
Receive, analyze, edit (2)
Receive, analyze, edit (3)
Receive, analyz
Print (1)
Print (2)
Note: Data will be norm ally be received O nline, during M ulti-reception.
LM Basic 408e/412e Operator’s Manual
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Section 5: Interface Specifications
5.10 X-ON/X-OFF
This transmission protocol informs the host if the printer can receive data or not, by sending the
"XON" (Hex 11H) or "XOFF" (Hex 13H) code.
Data received cannot be guaranteed, when print data (ESC+"A"~ESC+"Z") is sent from the host,
under the following conditions:
1) When the printer is Offline
2) When an error has occurred in the printer
Pin Assignments
1) DB-25 P
Printer
DB-25 P
Host
2) DB-9P
Printer
DB-9P
Host
FG
SD
RD
RS
CS
DR
SG
ER
1
2
3
4
5
6
7
20
1
3
2
5
4
20
7
8
FG
RD
SD
CS
RS
ER
SG
DR
FG
SD
RD
RS
CS
DR
SG
ER
1
2
3
4
5
6
7
20
2
3
8
7
4
5
6
RD
SD
CS
RS
ER
SG
AR
Caution!
In the connections, it may be necessary to loop (usually kept "High”) CS and RS on the host side
depending on the type of host. Therefore, make sure to re-check the host before use.
Input/Output Signals
Pin no.
Signal Type
Direction
Contents
1
2
3
7
FG
SD
RD
SG
-
Output
Input
-
Frame Ground
Send Data
Receive Data
Signal Ground
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Section 5: Interface Specifications
5.11 SINGLE JOB BUFFER
Timing Chart — Normal Processing
Power ON
Pressing Start / Stop Key
XON XOFF
Pressing Start / Stop Key
XON
Printer side
XON
XON
XOFF
Initial
SD
RD
500ms
STX · · ETX (2
STX · · ETX (1)
Online
Offline
Printer status
Receive, analyze, edit (1)
Receive, analyze
Print (1)
Note: This protocol will execute an “XON” polling at an interval of 500ms, from the moment the power is turned on until the recept
Timing Chart — Error Processing
Power ON
Head Open
XOFF
Head Closed
Paper End
Pressing Start / Stop key
XON
Pressing Start / Stop key
Printer side
SD
XOFF
STX · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · ETX (1)
RD
Offline
Online
Printer status
Receive, analyze, edit (1)
Receive, analyze
Print (1)
Print (1)
Note: Paper End will be cleared when the Head has been closed.
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Section 5: Interface Specifications
5.12 MULTI JOB BUFFER
Timing Chart — Normal Processing
Power ON
Receiving buffer near full
XOFF
Pressing Start / Stop Ke
XOFF
Receiving buffer near full cleared
XON
Printer side
XON
XON
Initial
SD
RD
500ms
STX · · ETX (1)
STX · · ETX (2)
STX ·
·
·
·
·
·
· ETX (3)
STX ·
·
·
·
Offlin
Online
Printer status
Receive, analyze, edit (1)
Receive, analyze, edit (2)
Receive, analyze, edit (3)
Receive, an
Print (1)
Print (2)
Note: This protocol will execute an “XON” polling at an interval of 500ms, from the m oment the power is turned on until the recept
Timing Chart — Error Processing
Power ON
Head Open
XOFF
Head Closed
Paper End
XOFF
Pressing Start / Stop key
XON
Pressi
XO
(Caution 2)
XOFF
Printer side
SD
STX · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · ETX (1)
STX · · · · · · · · · · · · · ETX (2)
RD
Offline
Online
Printer status
Receive, analyze, edit (1)
Receive, analyze, edit (2)
Print (1)
Note: Paper End will be cleared when the Head has been closed.
Note 2: An “XOFF” transmission will be executed when receiving data during the occurrence of an erro
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Section 5: Interface Specifications
5.13 IEEE 1284 INTERFACE
The IEEE 1284 Interface on the printer complies with IEEE1284 standards.
The ECP mode is recommended for LPT1 port settings.
Make sure to change the LPT1 port settings through the BIOS settings.
Basic Specifications
Interface board
Connector
Printer
Cable
Cable length
High level
Low level
Amphenol (DDK) 57 to 40360 (Equivalent)
Amphenol (DDK) 57 to 30360 (Equivalent)
Under 3 meters
Signal level
: + 2.4 to + 5.0 V
: - 0.0 to – 0.4 V
Communication settings
One item or Multi communication can be selected using DSW2-5.
DIPSW2-5
ON
Set Range
Multi-reception
One Item
OFF
Maximum Receive buffer
capacity
2.95Mbyte
2.95Mbyte
0Mbyte
Near full
Remain. 0.95Mbyte
Remain. 1.95Mbyte
Near full clear
Timing chart
ECP mode
T1 T2
Centronics compatible mode
T1 T2 T3
DATA
STROBE
ACK
BUSY
* 1µs < T1, T2
0.6µs < T3 < 1.2µs
* It is possible to set the ACK width settings (0.5 – 10 µs) in the Advanced
mode, in the case of One Item reception.
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Section 5: Interface Specifications
5.13 IEEE 1284 INTERFACE (CONT’D)
Pin Assignment
Make sure to use a IEEE1284 compliant cable
.
D-SUB 25P
Micro-ribbon 36 P
GND
GND
1
1
2
2
19
20
3
3
21
4
4
22
5
5
20
23
6
6
21
24
7
7
8
8
22
26
9
9
10
24
11
12
10
11
12
24
13
13
24
14
25
28
14
30
15
16
32
31
17
25
36
30
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Section 5: Interface Specifications
5.13 IEEE 1284 INTERFACE (CONT’D)
Pin Assignment
With Centronics standards, each signal pin placement is as follows:
However, the IEEE 1284-B type connector is compliant when connecting the IEEE1284
standard.
Pin no.
1
Signal Type
HOST CLK
DATA 1
DATA 2
DATA 3
DATA 4
DATA 5
DATA 6
DATA 7
Content
Input
Input
Input
Input
Input
Input
Input
Input
Pin no.
19
Signal Type
SIGNAL GROUND
SIGNAL GROUND
SIGNAL GROUND
SIGNAL GROUND
SIGNAL GROUND
SIGNAL GROUND
SIGNAL GROUND
SIGNAL GROUND
SIGNAL GROUND
SIGNAL GROUND
SIGNAL GROUND
SIGNAL GROUND
NREVERSE REQUEST
nPERIPH REQUEST
Content
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
DATA 8
Input
PERIPH CLK
PERIPH ACK
nACK REVERSE
XFLAG
Output
Output
Output
Output
Input
Input
Output
HOST ACK
LOGIC GND
CHASSIS GND
PERIPHERAL LOGIC HIGH
Input
36
1284ACTIVE
Input
5.13 INTERFACE SIGNALS
With Centronics standards, the content of each signal type is as follows. However, each signal
line used with IEEE1284 standards is compliant with IEEE1284 standards.
Pin no.
Signal Type
HOST CLK
Direction
Contents
1
Input
A low active pulse is necessary in synchronized
signals for scanning Data 1 to Data 8.
2 to 9
DATA 1 to DATA 8
Input
When entering 8 bit parallel Data, Data 1 is the LSB
(least significant bit) and Data 8 is the MSB (most
significant bit)
10
11
12
13
PERIPH CLK
PERIPH ACK
nACK REVERSE
XFLAG
Output
Output
Output
Output
Input
This is the LOW active pulse signal that indicates the
completion of received data scanning.
HIGH active signal which indicates that the printer
cannot receive data.
HIGH active signal which indicates that the media has
run out.
HIGH active signal which indicates that data can be
received.
14
17
18
HOST ACK
CHASSIS GND
PERIPHERAL
LOGIC HIGH
Signal for when using the IEEE1284 standard.
Connects to the Frame Ground
The +5V voltage on the printer side.
Output
19 to 30 SIGNAL GROUND
Connects to the ground for each signal
31
32
36
nREVERSE
REQUEST
nPERIPH
REQUEST
1284ACTIVE
Input
Output
Input
LOW active signal that requests printer initialization.
LOW active pulse signal that indicates a printer error.
Signal for when using the IEEE1284 standard.
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Section 5: Interface Specifications
5.14 SINGLE JOB BUFFER
Timing Chart — Normal Processing
Pressing the Start / Stop key
ESC A · · · · · · · · · · · ESC Z (2)
Power ON
Pressing the Start / Stop key
Initial
ESC A · · · · ESC Z (1)
DATA
STROBE
ACK
BUSY
SELECT
PE
FAULT
Printer Status
Offline
Online
Receive, analyze, edit (1)
Receive, analyze, edit (2)
Print (1)
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Section 5: Interface Specifications
5.14 SINGLE JOB BUFFER (CONT’D)
Timing Chart — Procedure during Paper End
Power ON
Paper End
Pressing the Start / Stop
Head open
Head closed
Printer side
DATA
ESC A · · · · ·
·
·
·
·
·
ESC Z (1)
STROBE
ACK
BUSY
SELECT
PE
FAULT
Printer status
Online
Receive, analyze, edit (1)
Offline
Print (1)
Note: Paper End is cleared by closing the Head.
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Section 5: Interface Specifications
5.15 MULTI JOB BUFFER
Timing Chart — Normal Process
Power ON
Paper End
Pressing the Start / Stop
Head open
Head closed
Printer side
ESC A · · · · ·
·
·
·
·
·
ESC Z (1)
DATA
STROBE
ACK
BUSY
SELECT
PE
FAULT
Printer status
Online
Receive, analyze, edit (1)
Offline
Print (1)
Note: Paper End is cleared by closing the Head.
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Section 5: Interface Specifications
5.15 MULTI JOB BUFFER (CONT’D)
Timing Chart — Procedure during Paper End
Power ON
Paper End
Head open
Head closed
Pressing the Start / Stop
Printer side
DATA
ESC A · · · · · · · · · · · · · ESC Z (1)
ESC A · · · · · · · · · · ESC Z (2)
STROBE
ACK
BUSY
SELECT
PE
FAULT
Printer Status
Online
Receive, analyze, edit (1)
Offline
Receive, analyze, edit (2)
Print (1)
Note: Paper End is cleared by closing the Head
LM Basic 408e/412e Operator’s Manual
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Section 5: Interface Specifications
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Section 6: Troubleshooting
6
TROUBLESHOOTING
Observations
If you are unable to produce printouts on the LM Series printer,
use this section to make sure the basics have been checked, before
deciding you are unable to proceed any further. The section is divided
into seven parts:
•
•
•
•
•
•
Initial Checklist
Checklist for the RS232C Serial Interface
Understanding ON LINE, RIBBON, LABEL indicators
Understanding the LCD error messages
Understanding the LCD warning messages
General Troubleshooting Guide
6.1 INITIAL CHECKLIST
1. Is the printer powered up and ON LINE?
2. Is the ERROR light on the front panel OFF? If this light
is ON, it may mean the print head assembly is open or
another error condition is present.
3. Is the Print Head Assembly (as well as other related
assembly that needs to be secured), in the latched
position?
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Section 6: Troubleshooting
6.2 USING THE RS232C (SERIAL) INTERFACE
Observations
1. Is the RS232C Serial cable connected securely to
your serial port on the PC and to the RS232C con-
nector on the printer? (The standard SATO cable for
RS-232 uses a 9 pin-female to a 25-pin male con-
nector)
2. Is the cable defective? At the very least, you should
be using a “Null Modem Cable,” which crosses pins
in a specific manner. This should enable your printer
to print. But we recommend that you eventually use
a cable built to specifications as described in Sec-
tion 5: Interface Specifications
3. Check for obvious errors in the data stream.
Remember that all print jobs for serial data must be
framed by an STX and ETX. Again, see the Section
5: Interface Specifications if necessary.
4. If after sending your job to the printer, the LCD indi-
cates a “framing error” message, you may have a
configuration problem. There may be some incon-
sistencies with the Baud Rate, Parity, Data Bits, or
Stop Bits in relation to your host computer. If you are
confused as to what the printer’s current RS232 set-
tings are, you may choose the SATO defaults (all
DIP switches in the OFF position) to achieve 9600
baud, no parity, 8 data bits, and 1 stop bit.
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Section 6: Troubleshooting
6.3 UNDERSTANDING THE LCD ERROR MESSAGES
When an error occurs, or when the printer needs to alert the user of something important, the
message on the LCD screen will contain the necessary information. Additionally, the Status LED
may light up or blink in combination with the LCD message. There is no built-in buzzer in the LM
408e/412e to provide audible warnings On error, turn the printer OFF and ON again to verify the
error..
Status
LED
Message on
LCD
Error
Cause
Solution
On
MACHINE ERROR
Machine Error
Defective main board
Contact qualified Ser-
vice Technician
On
EEPROM ERROR
EEPROM Read/
Write operation
failure
EEPROM is faulty,
improperly installed
Contact qualified Ser-
vice Technician
On
On
PARITY ERROR
RS232 Parity
Error
Problem with cable or
interface configuration
• Correct the interface
settings
• Adjust the I/F cable
OVERRUN ERROR
RS232 Overrun
Error
Problem with cable or
interface configuration
• Correct the interface
settings
• Adjust the I/F cable
On
On
FRAMING ERROR
BUFFER OVER
HEAD OPEN
RS232 Framing
Error
Problem with cable or
interface configuration
Correct the interface
settings or adjust the
cable
Buffer Overflow
Head Open
Buffer capacity
exceeded, or wrong
interface configuration
Correct the host pro-
gram and interface pro-
tocol
Blinks
Blinks
Head Lock Lever not
latched, or micro-switch
faulty
Latch the print head
with Head Lock Lever
PAPER END
Label End
Paper end or improper
installation. Print head
open or micro switch
faulty
Latch and unlatch the
Head Lock Lever to
secure print head
Blinks
On
RIBBON END
Ribbon End
Sensor
Ribbon end or improper
installation. Sensors
need adjustment
• Correct the ribbon
loading.
• Clean and adjust the
sensors.
SENSOR ERROR
Wrong sensor selected.
Or misaligned sensor.
Paper meandering
• Choose correct sen-
sor and adjust posi-
tion.
• Clean ribbon path
On
Off
HEAD ERROR
Head
Head
Replace print head
Faulty print head
HEAD MISMATCH
Incompatible or faulty
print head
Reinstall compatible
print head
On
DOWNLOAD
ERROR
• Error in memory R/W
or download
• Check program.
(off for I/F
card error)
• Adjust interface board
and cable.
I/F NOT SUPPORT
DATA ERROR
• Or interface/cable
error.
Data
• Check onboard mem-
ory.
• Faulty memory area or
incorrect program
parameters.
WRITE ERROR
XXXXX ERROR
LM Basic 408e/412e Operator’s Manual
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Section 6: Troubleshooting
6.4 TROUBLESHOOTING GUIDE
Symptom: The display remains blank when the power switch is pressed.
No.
What to check
Remedy
1
Has the power cable been inserted
into the power outlet securely?
Insert the power cable securely into the outlet.
2
Is the power cable damaged?
Inspect the power cable for signs of damage.
If possible, try using another printer power cable.
Purchase a new power cable specifically
designed for this printer, from the sales outlet or
dealer where you bought the printer from. Never use
any other power cable but the power cable specifically
designed for this printer.
3
4
Is electricity coming to the power outlet
feeding the printer?
Connect another electrical appliance to the power outlet
to check for power. If there is a problem with the main
power, check if electricity is coming to the building. Also
check if power failure has occurred.
Has the power fuse of the building
blown, or has the circuit breaker been
tripped?
Replace the power fuse and reset the circuit breaker.
Caution
Do not operate the power switch or handle the power cable with a wet hand. You may suffer electric shocks as a result.
Symptom: Paper is fed but not printed
No.
What to check
Remedy
1
Is the printer head dirty, or is there any
label stuck to the print head?
If the print head is dirty, wipe off the
dirt with the supplied cleaning set. If
a label is stuck to the print head, take
it away. * Do not use metallic object
to remove it (the print head may be
damaged). If glue of the label is stuck
to the print head, wipe it off with the
supplied cleaning set.
2
3
Are you using genuine SATO paper
and carbon ribbons for the LM Basic?
Be sure to use genuine paper and carbon ribbon
specifically designed for the printer.
Is the paper sensor dirty?
If the paper sensor is dirty, wipe off the dirt with
the supplied cleaning set. See Section 4: Cleaning
and Maintenance.
4
5
Is the carbon ribbon wound correctly?
If the knob of the ribbon-winding unit is not set to
its original position, remove the carbon ribbon
already wound, and return the knob to its original
position.
Is the data/signal sent from the
computer correct?
Turn on the power switch again.
If the message still appears, check the software
on the computer or the configuration for
connections.
Caution
Disconnect the power cable before cleaning the printer.
Page 6-4
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Section 6: Troubleshooting
6.4 TROUBLESHOOTING GUIDE (CONT’D)
Symptom: Low quality print
No.
What to check
Remedy
1
Are the paper and carbon ribbon set
correctly?
Check if the paper and
carbon ribbon are securely
fixed. Also, lower the head-
open lever of the print head
unit, and check if the paper
and carbon ribbon are in the
normal position.
2
Are the paper and carbon ribbon set
correctly?
Check the paper and carbon ribbon. Set the print
density again.
3
4
Is the platen roller dirty?
If the platen roller is dirty, wipe off the dirt with the
supplied cleaning set.
Is the print head dirty, or is a label on
the head?
If the print head is dirty, wipe off the
dirt with the attached cleaning set. If
a label is on the head, take it away.
* Do not use a metallic object to
remove it (the print head may be
damaged). If glue of the label is
stuck to the print head, wipe it off
with the supplied cleaning set.
See Section 4: Cleaning and Maintenance.
5
6
Are you using stained paper?
Use clean paper.
Be sure to use genuine paper and
carbon ribbon specifically
designed for the printer.
Are you using
genuine paper
and carbon
ribbon
specifically
designed for the
printer?
Caution
Pull out the power cable before cleaning the printer.
LM Basic 408e/412e Operator’s Manual
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Section 6: Troubleshooting
6.4 TROUBLESHOOTING GUIDE (CONT’D)
Symptom: Print position is misaligned
No.
What to check
Remedy
1
Fix the paper and carbon ribbon securely. Also,
release the print head unit, then set the paper and
carbon ribbon to the normal position again. Finally, latch
Are the paper and carbon ribbon
set correctly?
the print head back in place.
2
3
Is the platen roller dirty?
If the platen roller is dirty, wipe off the dirt with the
supplied cleaning set.
Is the paper/carbon ribbon you are
using deformed?
If the edges of the paper/carbon ribbon are deformed,
the paper cannot be fed normally. Use new paper/
carbon ribbon which are not deformed.
Are you using
genuine SATO
paper and
Be sure to use genuine paper
and carbon ribbon specifically
designedfor theprinter. Generic
supplies may cost less, but can
result in poor printing quality or
shortened equipment life, lead-
ing to voiding of warranty and/or
higher operating costs in the
long run.
4
carbon ribbons
specifically
designed for the
printer?
Is the paper sensor dirty?
If the paper sensor is dirty, wipe off the dirt with
the supplied cleaning set. See Section 4: Cleaning
and Maintenance.
5
6
Turn on the power switch again.
If the error message still appears, check the software
on the computer or the configuration of the
connections.
Is the data/signal sent from the
computer correct?
Set the pitch correction (variable potentiometer) or base
point correction (User Mode setting) again.
Are the pitch correction (variable
potentiometer) or base point
correction (User Mode setting) set-
tings correct?
7
Caution
Pull out the power cable before cleaning the printer.
Page 6-6
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Section 7: Optional Accessories
7
OPTIONAL ACCESSORIES
7.1 INTRODUCTION
This section contains details of the optional accessories available for the LM printer:
•
•
Interface boards
Calendar IC
7.2 AVAILABLE INTERFACE BOARDS
Interface boards enable the printer to exchange data with computers, computer networks and
related input/output devices. By installing a different interface board, you can adapt the LM
printer to fit in a wide range of related equipment and usage scenarios.
At the time of purchase, the LM printer includes ONE interface board of your choice, from the fol-
lowing interface boards available:
¤ Serial interface board (RS-232C)
¤ IEEE 1284 Parallel interface board
¤ High Speed RS-232C
¤ USB 1.1 interface board
¤ 10BaseT/100Base-TX LAN interface board
¤ Wireless LAN IEEE802.11b interface board
Caution
Before installing or removing interface boards, be sure to turn off the printer first. Discharge static
electricity from your body before touching any of the electronic parts. Failure to observe these
precautions can result in severe damage to the components.
LM Basic 408e/412e Operator’s Manual
Page 7-1
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Section 7: Optional Accessories
7.3 OPTIONAL ACCESSORIES: INTERFACE BOARDS
7.3.1 RS-232C board
Interface board
ＤＳＷ１
Connector
Signal level
Printer DB-25S (equivalent) (male)
Cable DB-25P (equivalent) (female)
Cable length shorter than 5m
High level ＋5 ～＋12V
Low level －5 ～－12V
7.3.2 High speed RS-232C board
Interface board
DSW1
Connector
Signal level
Printer DB-25S (equivalent) (male)
Cable DB-25P (equivalent) (female)
Cable length shorter than 5m
High level ＋5 ～＋12Ｖ
Low leve －5 ～－12Ｖ
Page 7-2
LM Basic 408e/412e Operator’s Manual
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Section 7: Optional Accessories
7.3 OPTIONAL ACCESSORIES
7.3.3 IEEE-1284 board
Interface board
Connector
Signal level
Printer Anphenol (DDK) 57~40360 (equivalent)
Cable Anphenol (DDK) 57~30360 (equivalent)
Cable length: shorter than 1.5m
High level ＋2.v ～＋5Ｖ
Low leve ＋0.0 ～－0.4Ｖ
7.3.4 USB board
Interface board
Connector
Connector TYPE"B"
Cable length shorter than 5m
Transmission Speed
Full Speed 12Mbps, USB 1.1
LM Basic 408e/412e Operator’s Manual
Page 7-3
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Section 7: Optional Accessories
7.3 OPTIONAL ACCESSORIES
7.3.5 LAN board
Interface board
Connector
Cable type for 10BASE-T, 100BASE-TX
Cable length shorter than 100m
7.4 OPTIONAL ACCESSORIES: OTHERS
7.4.1 Calendar IC
MainPCB of
printer
Interface board
Calendar IC
Connector
NA
Technical details
Incorporates a real-time clock for providing time and date information for label printing
and other timing-related functions.Made by Dallas semi-conductor
Warranty: 10 years (no power supply)
Year calculation: Auto calculation of Leap years
Lunar equation: 25 degrees Celsius, ±1 minute
For more information on any of the accessories available for the LM Basic printer, please contact
an authorized SATO dealer near you.
Page 7-4
LM Basic 408e/412e Operator’s Manual
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