Operating Instructions
Troubleshooting
1
2
3
4
5
6
7
8
Adding Paper and Replacing Toner
Clearing Misfeeds
Remarks
Read this manual carefully before you use this machine and keep it handy for future reference. For safe and correct use, be sure to read the
Safety Information in "About This Machine" before using the machine.
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Manuals for This Machine
Refer to the manuals that are relevant to what you want to do with the machine.
Important
❒ Media differ according to manual.
❒ The printed and electronic versions of a manual have the same contents.
❒ Adobe Acrobat Reader/Adobe Reader must be installed in order to view the
manuals as PDF files.
❒ Depending on which country you are in, there may also be html manuals. To
view these manuals, a Web browser must be installed.
❖ About This Machine
Be sure to read the Safety Information in this manual before using the machine.
This manual provides an introduction to the functions of the machine. It also
explains the control panel, preparation procedures for using the machine,
how to enter text, and how to install the CD-ROMs provided.
❖ General Settings Guide
Explains User Tools settings, and Address Book procedures such as register-
ing fax numbers, e-mail addresses, and user codes. Also refer to this manual
for explanations on how to connect the machine.
❖ Troubleshooting
Provides a guide to solving common problems, and explains how to replace
paper, toner, and other consumables.
❖ Security Reference
This manual is for administrators of the machine. It explains security func-
tions that the administrators can use to protect data from being tampered
with, or prevent the machine from unauthorized use.
Also refer to this manual for the procedures for registering administrators, as
well as setting user and administrator authentication.
❖ Copy Reference
Explains Copier functions and operations. Also refer to this manual for expla-
nations on how to place originals.
❖ Facsimile Reference
Explains Facsimile functions and operations.
❖ Printer Reference
Explains Printer functions and operations.
❖ Scanner Reference
Explains Scanner functions and operations.
i
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❖ Network Guide
Explains how to configure and operate the machine in a network environ-
ment, and use the software provided.
This manual covers all models, and includes descriptions of functions and
settings that might not be available on this machine. Images, illustrations, and
information about operating systems that are supported might also differ
slightly from those of this machine.
❖ Other manuals
• PostScript3 Supplement
• UNIX Supplement
• Manuals for DeskTopBinder Lite
• DeskTopBinder Lite Setup Guide
• DeskTopBinder Introduction Guide
• Auto Document Link Guide
Note
❒ Manuals provided are specific to machine types.
❒ For “UNIX Supplement”, please visit our Web site or consult an authorized
dealer.
❒ “PostScript3 Supplement” and “UNIX Supplement” include descriptions of
functions and settings that might not be available on this machine.
ii
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Manuals for This Machine......................................................................................i
How to Read This Manual .....................................................................................1
Symbols .....................................................................................................................1
Names of Major Options ............................................................................................1
Indicators................................................................................................................3
Panel Tone..............................................................................................................4
When a Job Is Not Performed...............................................................................9
When a Message Is Displayed............................................................................11
When Memory Is Full ...............................................................................................17
Adjusting the Volume..........................................................................................19
When a Message Is Displayed............................................................................22
When Memory Is Full ...............................................................................................33
When an Error Report Is Printed ........................................................................34
Error Mail Notification...............................................................................................36
Error Report (E-Mail)................................................................................................36
Server-Generated Error E-mail ................................................................................36
Windows XP Home Edition ......................................................................................38
When a Message Is Displayed............................................................................39
Status Messages......................................................................................................39
Alert Messages ........................................................................................................39
Printing the Error Log...............................................................................................41
When You Cannot Print.......................................................................................42
Other Printing Problems .....................................................................................45
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When the TWAIN Driver Cannot Be Started............................................................54
Operations Are Not Possible When Messages Appear ...........................................55
When a Message Is Displayed............................................................................56
Loading Paper......................................................................................................65
Loading Paper into the Paper Trays ........................................................................65
Loading Paper into the Optional Paper Tray Unit ....................................................67
Orientation-Fixed Paper or Two-Sided Paper..........................................................68
Changing the Paper Size.....................................................................................71
Changing the Paper Size in the Paper Tray.............................................................71
Adding Toner........................................................................................................84
Replacing Toner.......................................................................................................85
Waste Toner.............................................................................................................86
Replacing the Transmission Stamp Cartridge..................................................87
7. Clearing Misfeeds
Removing Jammed Paper...................................................................................89
8. Remarks
Where to Put Your Machine ................................................................................93
Machine Environment ..............................................................................................93
Moving......................................................................................................................94
Power Connection....................................................................................................95
Access to the Machine.............................................................................................96
When Not Used for a Long Time..............................................................................96
Maintaining Your Machine ..................................................................................97
Cleaning the Exposure Glass...................................................................................97
Cleaning the Exposure Glass Cover........................................................................98
Cleaning the ADF/ARDF..........................................................................................98
INDEX......................................................................................................... 99
iv
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How to Read This Manual
Symbols
This manual uses the following symbols:
Indicates important safety notes.
Ignoring these notes could result in serious injury or death. Be sure to read these
notes. They can be found in the “Safety Information” section of About This Machine.
Indicates important safety notes.
Ignoring these notes could result in moderate or minor injury, or damage to the
machine or to property. Be sure to read these notes. They can be found in the
“Safety Information” section of About This Machine.
Indicates points to pay attention to when using the machine, and explanations
of likely causes of paper misfeeds, damage to originals, or loss of data. Be sure
to read these explanations.
Indicates supplementary explanations of the machine's functions, and instruc-
tions on resolving user errors.
This symbol is located at the end of sections. It indicates where you can find fur-
ther relevant information.
[ ]
Indicates the names of keys that appear on the machine's display panel.
{ }
Indicates the names of keys on the machine's control panel.
Names of Major Options
Major options of this machine are referred to as follows in this manual:
• Auto Document Feeder → ADF
• Auto Document Feeder capable of scanning both sides of a sheet → ARDF
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2
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1. When the Machine Does
Not Operate As Wanted
This section describes basic troubleshooting procedures that are applicable to all
functions of this machine.
Indicators
This section explains the indicators that light up when the machine requires the
h: Error indicator
Appears when there is a misfeed, a cover is left open, or
another problem occurs. See p.89 “Clearing Misfeeds”.
B: Load Paper indicator
D: Add Toner indicator
Appears when paper-out condition occurs. See p.65
“Loading Paper”.
Appears when toner runs out. See p.84 “Adding Toner”.
3
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When the Machine Does Not Operate As Wanted
Panel Tone
The following table explains the various beep patterns that the machine produces
to alert users about machine conditions.
1
Beep pattern
Meaning
Cause
Two long beeps.
Machine has warmed
up.
After cooling or being switched on, the
machine has fully warmed up and is
ready for use.
Single short beep.
A valid operation is
accepted.
A control panel key was pressed, the
machine was switched on, or a docu-
ment was placed on the ADF or ARDF.
Fiveshortbeepsrepeated Strong alert.
five times.
Machine requires user attention. Paper
might have jammed or toner might need
replenishing.
Note
❒ Users cannot mute the machine's beep alerts. When the machine beeps to alert
users of a paper jam or toner request, if the machine's covers are opened and
closed repeatedly within a short space of time, the beep alert might continue,
even after normal status has resumed.
Reference
For details about enabling or disabling beep alerts, see “General Features”,
General Settings Guide.
4
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When the Function Status Indicator Lights Up in Red
When the Function Status Indicator Lights
Up in Red
sponding function, and then follow the message that appears.
Problem
Cause
Solution
Documents and reports There is no copy paper left.
are not printed out.
Add more paper. See p.65 “Load-
ing Paper”.
An error has occurred. The function whose indicator is lit Record the code number shown
is defective.
in the display and contact your
service representative. See
“When a Message Is Displayed”
of each chapter. You can use other
functions normally.
The machine is unable to A network error has occurred.
connect to the network.
•
Check the displayed message
and take an appropriate ac-
tion. See “When a Message Is
Displayed” of each chapter.
•
Check that the machine is cor-
rectly connected to the net-
work, and that the machine is
correctly set. See “Network
Settings”, General Settings
Guide.
•
•
Contact the administrator.
When the function key is still
lit in red, even if you take the
measures above, contact your
service representative.
Note
❒ If an error occurs in the function you are using, check the message that ap-
for the relevant function.
p.19 “Troubleshooting When Using the Facsimile Function”
p.37 “Troubleshooting When Using the Printer Function”
p.53 “Troubleshooting When Using the Scanner Function”
5
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When the Machine Does Not Operate As Wanted
When You Have Problems Operating the
Machine
1
The following chart gives explanations of common problems and messages.
If other messages appear, follow the instructions displayed.
Problem
Cause
Solution
This message appears when you If the machine does not get start-
“Please wait.”
turn on the operation switch or
change the toner bottle.
ed within 2 minutes, contact your
service representative.
appears.
If the machine has not been in use Wait for the machine to get ready.
for a long time, it may take longer
than normal to print or start up
“Please wait.”
appears.
when switched on.
Although the copier
screen appears when
the machine is turned
on using the main
power switch, it cannot
be switched to another
screen by pressing the
{Facsimile} or {Scan-
ner} key.
Functions other than the copier
function are not yet ready.
Wait a little longer.
The machine has just
Functions other than the copier
Wait a little longer.
been turned on and the function are not yet ready. Time
User Tools screen is required varies by function.
displayed, but the User Functions appear in the User
Tools menu has items
Tools menu when they become
missing.
ready for use.
The display is difficult Screen contrast is not adjusted.
to see.
Adjust the screen's contrast so
that you can see the display panel
properly. See “General Features”,
General Settings Guide.
The display is off.
The display is off.
The machine is in Energy Saver
mode.
Turn on the operation switch.
The operation switch is turned
off.
Turn on the operation switch.
Nothing happens
when the operation
switch is turned on.
The main power switch is turned Turn on the main power switch.
off.
The operation switch
indicator continues
The machine is communicating
with external equipment.
Check if the machine is communi-
cating with a computer.
blinking and does not
turn off when pressed.
6
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When You Have Problems Operating the Machine
Problem
Cause
You may have loaded the paper
Solution
Original images are
printed on the reverse incorrectly.
side of the paper.
into Tray 1-4 with the print side
up, and into the bypass tray with
the print side down. See p.68
Two-Sided Paper”.
locked.
See p.71 “Changing the Paper
Size”.
Misfeeds occur frequently. The tray's end fence may not be
set properly.
Check the end fence is set proper-
ly. See p.71 “Changing the Paper
Size”.
Misfeeds occur frequently. You may have loaded paper of a Use Tray Paper Settings to set the
size not shown on the paper size paper size. See p.78 “Changing to
selector.
a Size Other Than Indicated on
the Paper Size Selector”.
An error message re-
mains, even if misfed
paper is removed.
When a misfeed message ap-
pears, it remains until you open
and close the cover as required.
Clear misfed paper, and then
open and close the cover. See p.89
“Removing Jammed Paper”.
Paper is still jammed in the tray.
Cannot print in duplex You cannot use paper in the by-
mode. pass tray for duplex printing.
For duplex printing, select Tray 1-
4 in the copier mode or with the
printer driver.
Cannot print in duplex You have selected a tray that is set Select a paper tray in [Tray Paper
mode.
to [Off] for duplex printing in [Tray Settings] under [System Settings],
Paper Settings] under [System Set- and then press [OK]. Then, select
tings].
[No Display (Plain Paper)] or [Recy-
cled Paper] for Paper Type, press
[Duplex], and then select [On]. See
“Tray Paper Settings”, General
Settings Guide.
The user code entry
screen is displayed.
Users are restricted by user man- Enter the user code (up to eight
agement.
digits), and then press the {OK} or
{q} key.
The Authentication
screen appears.
Basic Authentication, Windows
Authentication, LDAP Authenti- user password. See “When the
Enter your login user name and
cation or Integration Server Au-
thentication is set.
Authentication Screen is Dis-
The temperature inside the ma-
chine is too high or too low.
Locate the machine in an environ-
ment where the temperature re-
mains between 10 and 32°C. See
p.93 “Where to Put Your Ma-
chine”.
“Temperature
Alert. Turn
main power off,
adjust room
temp. and wait a
while before
restarting.” ap-
pears, and printing is
disabled.
7
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When the Machine Does Not Operate As Wanted
Problem
Cause
Solution
The use of the function is restrict- Contact the administrator.
ed to authenticated users only.
“You do not have
privileges to
use this func-
tion.” appears.
1
Authentication failed. The entered login user name or
password is not correct.
Ask the administrator for the correct
login user name and password.
Authentication failed. Cannot access the authentication Contact the administrator.
server when using Basic Authenti-
cation, Windows Authentication,
LDAP Authentication, or Integra-
tion Server Authentication.
Note
❒ If you cannot make copies as you want because of paper type, paper size, or
paper capacity problems, use recommended paper. See “Copy Paper”, About
This Machine.
8
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When a Job Is Not Performed
When a Job Is Not Performed
If you cannot execute a function, it may be that the machine is being held up by
another function.
1
If you cannot execute a function, terminate any other functions currently active, and
then try executing the function again. In some cases, you can carry out another job (copi-
er, facsimile, printer, or scanner) without canceling the current job being performed.
Performing multiple functions simultaneously like this is called “Multi-accessing”.
❖ Combination Chart
Mode after you select Copy
Facsimile
Transmission
Printer
Print
Scanner
Reception
Mode before you
select
Using the control panel
×
×
×
×
×
×
×
*1
*1
*1
Copying
Transmission Operation
×
×
×
×
×
×
Scanning an Original for
Memory Transmission
Memory Transmission
Immediate Transmission
Memory Reception
×
×
×
×
×
×
×
×
×
×
×
×
×
×
×
×
×
×
×
×
×
×
×
Printing Received
Data
*2
*2
*2
×
×
Receive Data
Printing
Using the control
panel
Scanning
×
×
×
×
×
×
*1
*1
*1
Scanning
×
×
×
×
×
×
×
×
×
×
×
…means that these functions can be used together.
…means that you can interrupt the current job with the function keys to pro-
ceed to a subsequent job.
…means that another job will automatically start after the current job is finished.
×…means that you must manually start another job after the current job is fin-
ished (i.e., these functions cannot be used together).
*1
You can scan a document once the preceding job documents are all scanned.
During parallel reception, any subsequent job is suspended until reception is completed.
*2
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When the Machine Does Not Operate As Wanted
Note
❒ If the machine is capable of executing multiple functions simultaneously,
specify which function should have priority in “Print Priority”. This setting is
factory-preset to “Display mode”. For setting of Printing Priority Function,
see “General Features”, General Settings Guide.
1
❒ While printing is in progress, scanning a document using another function
may take more time.
10
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2. Troubleshooting When
Using the Copy Function
This chapter describes likely causes of and possible solutions for copier function
problems.
When a Message Is Displayed
This section describes the machine's main messages. If other messages appear,
follow the instructions they contain.
Important
❒ For messages that are not listed here, see “When You Have Problems Operat-
ing the Machine”.
Message
Cause
Solution
Improper original is placed.
Select paper manually, not with
the Auto Paper Select function,
and do not use the Auto Re-
duce/Enlarge function. See
“Originals”, Copy Reference.
Cannot detect
original size
Improper original is placed.
Improper original is placed.
Input the both horizontal and
vertical sizes of the non-standard
original.
Cannot detect
original size
Place the original on the exposure
glass. See “Originals”, Copy Reference.
Cannot detect
original size
The specified paper size is not
available with the Sort function.
This message appears when the by-
pass tray is selected. Use copy pa-
per that is not longer than 433 mm.
Cannotsortthis
size.
The specified function is not
available with the bypass tray.
Select a paper tray other than the
bypass tray.
Cannot select
Bypass Tray in
current set-
ting.
The specified custom length is not Do not place originals that are
Original with
this length can-
not be duplex
scanned.
available for duplex printing
from the ARDF (eg. 2 Sided → 2
Sided, 2 Sided → 1 Sided, 2 Sided
→ Combine).
longer than 433 mm.
Original is not placed in a proper Change the orientation of the
Check original
orientation.
orientation.
original.
Improper paper size is set.
If you press the {Start} key, copy
Check paper
size.
will start onto the selected paper.
A size of paper for which Rotate Select the proper paper size. See
Sort is not available is selected. “Sort”, Copy Reference.
Rotate Sort is
unavailable
with this paper
size.
11
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Troubleshooting When Using the Copy Function
Message
Cause
Solution
Duplex mode does not support
the selected paper size.
Duplex mode supports the fol-
Cannotdup.copy
this size.
lowing paper sizes: A3L
B4 JISL, A4KL, B5 JISKL,
A5KL, 11" 14"L
17"L, 81/2"
14"L, 81/2"
11"KL,
101/2"KL, 8"
13"L
13"L, 81/4"
13"L, 8KL
,
×
×
,
81/4"
71/4"
81/2"
×
×
×
×
×
,
×
,
2
16KKL. Select one of these sizes.
The number of copies exceeds the You can change the maximum
Max. number of
sets is nn.
maximum copy quantity.
copy quantity. See “Copier Fea-
tures”, General Settings Guide.
The scanner function is in use.
Cancel the current scan job. To do
this, press the {Clear/ Stop} key on
the scanner screen to display the
message “Clear/Stop key
was pressed. Stop scan-
ning?”, and then press [Stop].
Cannot copy.
Original is be-
ing scanned by
another func-
tion.
The use of this function is restrict- Contact the administrator.
ed to authentified users only.
You do not have
privileges to
use this func-
tion.
The entered login user name or
password is not correct.
Ask the administrator for the correct
login user n.ame and password.
Authentication
failed.
Cannot access the authentication Contact the administrator.
server when using Basic Authenti-
cation, Windows Authentication ,
Authentication
failed.
tion Server Authentication.
Reference
p.6 “When You Have Problems Operating the Machine”
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When You Cannot Make Clear Copies
When You Cannot Make Clear Copies
This section describes likely causes of and possible solutions for unclear copies.
Problem
Cause
Solution
Copies appear dirty.
Image density is too dark.
Adjust the image density. See
“Adjusting Image Density”,
Copy Reference.
2
are patchy.
level surface.
Make sure the machine's environ-
ment meets requirements. See
p.93 “Where to Put Your Ma-
chine”.
Copies contain blots or The paper is creased, curled, or
Smooth out the wrinkles from the
paper, or replace it. See “Copy Pa-
per”, About This Machine.
are patchy.
has blemishes.
If paper comes out curled, adjust
the Output Tray. See “Originals”,
Copy Reference.
Copies contain blots or Image density is too light.
are patchy.
Adjust the image density. See
“Adjusting Image Density”,
Copy Reference.
Copies contain blots or The paper is damp.
are patchy.
Use paper that has been stored in
the recommended temperature and
humidity condition. See “Copy Pa-
per”, About This Machine.
Copies are too dark or The correct paper type settings
Check the paper loaded on the
paper tray or bypass tray matches
the paper type set on the display
panel. See “Copy Paper”, About
This Machine.
too light.
are not made.
Copies are too dark or The image was not printed on a
Before printing on special paper,
check its surface carefully. Print-
ing on non-print surfaces reduces
print quality and can damage the
machine's internal components.
See “Copy Paper”, About This
Machine.
too light.
suitable surface.
Copies are dirty.
Use of non-recommended toner
can result in loss of print quality Contact your service representative.
Use manufacturer-genuine toner.
and other problems.
The reverse side of an
original image is copied.
Image density is too dark.
Adjust the image density. See
“Adjusting Image Density”,
Copy Reference.
13
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Troubleshooting When Using the Copy Function
Problem
Cause
Solution
A shadow appears on Image density is too dark.
copies if you use past-
ed originals.
Adjust the image density. See
“Adjusting Image Density”,
Copy Reference.
Change the orientation of the original.
Put mending tape on the pasted area.
The same copy area is The exposure glass, ADF or
Clean them. See p.97 “Maintain-
ing Your Machine”.
dirty whenever mak-
ing copies.
ARDF is dirty.
2
Copies are too light.
Copies are too light.
Image density is too light.
Adjust the image density. See
“Adjusting Image Density”,
Copy Reference.
The paper is damp or rough.
Use the recommended paper. Also,
use paper that has been stored in
the recommended temperature and
humidity conditions. See “Copy
Paper”, About This Machine.
Contact your service representative.
Copies are too light.
The toner bottle is almost empty. Add toner. See p.84 “Adding
Toner”.
Parts of images are not The correct paper size is not selected. Select the proper paper size.
copied.
White lines appear.
The exposure glass or scanning
glass is dirty.
Clean them. See p.97 “Maintain-
ing Your Machine”.
Copies are blank.
The original is not placed correctly. When using the exposure glass,
place originals face down. When
using the ADF or ARDF, place
them face up.
A moiré pattern is pro- Your original has a dot pattern
duced on copies. image or many lines.
Place the original on the exposure
glass at a slight angle.
Black spots appear on Because of high humidity, the
Place the print on the exposure glass
in either of the following ways:
the copy of a photo-
graphic print.
photographic print has stuck to
the exposure glass.
•
Place an OHP transparency on
the exposure glass, and then
place the print on top of the
OHP transparency.
•
Place the print on the expo-
sure glass, and then place two
or three sheets of white paper
on top of it. Leave the expo-
sure glass cover, ADF or
ARDF open when copying.
14
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When You Cannot Make Copies As Wanted
When You Cannot Make Copies As
Wanted
This section describes causes and remedies when copy results are not as expected.
❖ Basic
2
Problem
Cause
Solution
Misfeeds occur frequently. The number of sheets loaded ex- Load paper only as high as the
ceeds the capacity of the machine. upper limit markings on the side
fences of the paper tray or bypass
tray. See “Copy Paper”, About
This Machine.
Misfeeds occur frequently. The paper is damp.
Use paper that has been stored in
the recommended temperature and
humidity condition. See “Copy Pa-
per”, About This Machine.
Misfeeds occur frequently. The paper is too thick or too thin. Use recommended paper. See “Copy
Paper”, About This Machine.
Misfeeds occur frequently. The copy paper is wrinkled or has Use recommended paper. Use pa-
been folded/creased.
per that has been stored in the
recommended temperature and
humidity condition. See “Copy
Paper”, About This Machine.
Misfeeds occur frequently. Printed paper is used.
Use recommended paper. Do not re-
use copy paper that has been already
copied or printed onto. See “Copy
Paper”, About This Machine.
Copy paper becomes
creased.
The paper is damp.
The paper is too thin.
Use paper that has been stored in
the recommended temperature and
humidity condition. See “Copy Pa-
per”, About This Machine.
Copy paper becomes
creased.
Use recommended paper. See “Copy
Paper”, About This Machine.
You cannot combine
several functions.
Selected functions cannot be used Check the combination of func-
together.
tions and make the settings again.
Reference.
Print is slanted.
is not locked.
locked. See p.71 “Changing the
Paper Size”.
Print is slanted.
Print is slanted.
The paper is feeding in at a slant. Load the paper correctly. See p.65
“Loading Paper”.
The machine's cover is open.
Make sure the right and lower
right covers are properly closed.
15
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Troubleshooting When Using the Copy Function
❖ Edit
Problem
Cause
Solution
WhenusingtheDuplex You set a wide erased margin.
Margin function, parts
of the original image
Set a narrower margin with User
Tools. You can set the width be-
tween 0 - 50 mm (0" - 2").
are not copied.
See “Copier Features”, General
Settings Guide.
2
WhenusingtheDuplex There is a lack of margin space on Set a narrower margin with User
Margin function, parts the opposite side of the binding
Tools. You can set the width be-
of the original image
are not copied.
position.
tween 0 - 50 mm (0" - 2").
See “Copier Features”, General
Settings Guide.
❖ Combine
Problem
Cause
Solution
When using Combine, You specified a reproduction ra- When you specify a reproduction
parts of the image are
not copied.
tio that does not match the sizes ratio using the Manual Paper Se-
of your originals and copy paper. lect function, make sure that the
ratio matches your originals and
the copy paper.
(Select the correct reproduction
ratio before using the Combine
function.)
When using Combine, Your originals are not identical in Use originals that are identical in
parts of the image are
not copied.
size and direction.
size and direction.
Copies are not in cor-
rect order.
You placed the originals in the in- When placing a stack of originals
correct order.
in the ADF or ARDF, the last page
should be on the bottom.
If you place an original on the ex-
posure glass, start with the first
page to be copied.
16
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When You Cannot Make Copies As Wanted
❖ Duplex (Type 2 only)
Problem
Cause
Solution
Cannot print in duplex You may have loaded paper on
mode. the bypass tray.
Remove paper loaded on the by-
pass tray. Load paper in Tray 1 - 4.
Cannot print in duplex You have loaded paper exceeding Change the paper.
mode.
90 g/m2.
Cannot print in duplex You have selected a tray that is set Select a paper tray in [Tray Paper
2
mode.
to [Off] for duplex printing in
[Tray Paper Settings] under [System and then press [OK]. Then, select
Settings] under [System Settings],
Settings].
[No Display (Plain Paper)] or [Recy-
cled Paper] for Paper Type, press
[Duplex], and then select [On]. See
“Tray Paper Settings”, General
Settings Guide.
Copies are not in du-
plex order.
You placed the originals in the in- When placing a stack of originals
correct order.
in the ADF or ARDF, the last page
should be on the bottom.
If you place an original on the ex-
posure glass, start with the first
page to be copied.
When using Duplex,
copy is made Top to
Bottom even though
[Top to Top] is selected.
You placed the originals in the
wrong orientation.
Place the original in the correct
orientation. See “Original Orien-
tation”, Copy Reference.
Parts of the original im- The margin is too wide.
age are not copied.
Set a narrower margin with User
Tools. See “User Tools Menu (Copi-
er Features)”, Copy Reference.
When Memory Is Full
This section describes likely causes of and possible solutions for problems relat-
ed to full memory.
Message
Cause
Solution
The machine checks if the remain- To continue copying, remove all
ing originals should be copied, af- copies, and then press [Resume].
ter the scanned original has been To stop copying, press [Stop].
printed.
Press [Resume]
to scan and copy
remaining orig-
inals.
17
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Troubleshooting When Using the Copy Function
2
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3. Troubleshooting When
Using the Facsimile Function
This chapter describes likely causes of and possible solutions for facsimile func-
tion problems.
Adjusting the Volume
The following describes how to adjust the volume.
You can change the volume of the following sounds that the machine makes.
❖ On Hook Mode
Heard when the {On Hook Dial} key is pressed.
❖ At Transmission
Heard when immediate transmission is performed.
❖ At Reception
Heard when the machine receives a document.
❖ At Dialing
Heard after pressing the {Start} key, until the line connects to the destination.
❖ At Printing
Heard when a received document is printed.
A Press the {User Tools/Counter} key.
ASB027S
B Select [Fax Features] using {U} or {T}, and then press the {OK} key.
19
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Troubleshooting When Using the Facsimile Function
C Select [General Settings/Adjust] using {U} or {T}, and then press the {OK} key.
D Select [Adjust Sound Volume] using {U} or {T}, and then press the {OK} key.
3
E Select the item you want to adjust using {U} or {T}, and then press the
{OK} key.
F Select the volume using {W} or {V}, and then press the {OK} key.
Press the {Escape} key to cancel the setting and the display returns to that of
step .
E
G Press the {User Tools/Counter} key.
ASB027S
The standby display appears.
20
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Adjusting the Volume
Note
❒ You can also adjust the On Hook volume when you press the {On Hook Di-
al} key. See “On Hook Dial”, Facsimile Reference.
❒ If the extended security function prevents you from changing this setting,
contact the administrator.
❒ You can set the volume level to between 0 and 7.
3
21
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Troubleshooting When Using the Facsimile Function
When a Message Is Displayed
This section describes the machine's main messages. If other messages appear,
follow their instructions.
Message
Cause
Solution
A document jam occurred during Press [Exit], and then resend the
Error occurred,
and trans. was
cancelled.
Immediate Transmission. There
may be a problem with the ma-
chine or the telephone line (for ex-
ample, noise or cross talk).
pages that have not been sent.
If the error reoccurs frequently,
contact your service representative.
3
Original jammed during Memory Place originals that have not been
Put original
back, check it
and press Start
key.
Transmission.
scanned on the exposure glass,
ADF or ARDF again.
The machine failed to detect the
size of the original.
Place original again, and then
press the {Start} key.
Cannot detect
original size.
Place original
again, then
press Start key.
There is a problem with the fax.
The memory is full.
Record the code number shown
in the display and contact your
service representative.
LFunc. Problems
Data will be
initialized.
Other functions can be used.
If you press [Exit], the machine re-
turns to standby mode and starts
transmitting the pages that have
been stored.
Memory is full.
Scanningwillbe
stoppedandonly
scanned page(s)
will be stored.
The machine is scanning an origi- Before sending the fax, cancel the
Cannot send fax
as scanner is in
use by another
function.
nal under another function.
current scan job under the other
function. To do this, press the
{Clear/Stop} key on the control
panel to display the message
“Clear/Stop key was
pressed. Stop scan-
ning?”, and then press [Stop].
The destination list is being up-
dated from the network using
SmartDeviceMonitor for Admin er while this message is
or Web Image Monitor. displayed.
Wait until the message disap-
pears. Do not switch off the pow-
Updating the
settings... Re-
select
dest./func-
tions after up-
date finishes.
22
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When a Message Is Displayed
Message
Cause
Solution
The destination list is being up-
dated from the network using
SmartDeviceMonitor for Admin er while this message is
Wait until the message disap-
pears. Do not switch off the pow-
Updating desti-
nation list. Re-
select
destination(s)
orsender'sname
later.
or Web Image Monitor.
displayed. Depending on the
number of destinations to be up-
dated, there may be some delay
before you can resume operation.
Operations are not possible while
this message is displayed.
Use of this function is restricted. Contact the administrator.
You do not have
privileges to
use this func-
tion.
3
Wrong login user name or password. Confirm correct login user name
or password.
Authentication
failed.
Authentication is not possible
from this machine.
Contact the administrator.
Authentication
failed.
A network error has occurred and Try the operation once more. If
Connection with
LDAP server has
failed. Check
the server sta-
tus.
connection has failed.
the message is still shown, the
network may be crowded. Check
the information of [System Set-
tings]. See “Administrator Tools”,
General Settings Guide.
The entered user name or pass-
word does not match that speci- user name and the password for
fied for LDAP server
authentication.
Make settings correctly for the
LDAP server au-
th. has failed.
Check the set-
tings.
LDAP server authentication.
The number of search results has Search again after changing the
exceeded the maximum number search conditions.
of items that can be displayed.
Exceeded max.
numberofsearch
results which
can be dis-
played. Max.:
nnn
(A figure is placed at
n.)
A network error has occurred and Try the operation once more. If
LDAP server
connection has failed.
the message is still shown, the
network may be crowded. Check
the information of [System Set-
tings]. See “Administrator Tools”,
General Settings Guide.
search timed
out. Check the
server status.
The specified group contains
some destinations for sending by by e-mail, press [Select] for the
e-mail and some destinations for message displayed on the e-mail
sending by Scan to Folder.
To select destinations for sending
Specified group
contains some
invaliddest.Do
you want to se-
lect only valid
dest.?
screen. To select destination for
sending by Scan to Folder, press
[Select] for the message displayed
on the Scan to Folder screen.
23
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Troubleshooting When Using the Facsimile Function
Message
Cause
Solution
The sender has not been specified. A sender's name should be speci-
fied before sending e-mail. Send
Sender'snameis
not selected.
Specify send-
er's name.
e-mail after specifying the send-
er's name.
The alias telephone number you
entered is already registered on
the gatekeeper by another device.
•
Check the alias telephone
number is correctly pro-
grammed using the Web Im-
age Monitor. See the Web
Image Monitor's Help.
Check whether
there are any
network prob-
lems.
{13-10}
•
•
Contact your network admin-
istrator.
3
Cannot access gatekeeper.
Use your Web Image Monitor
to check the gatekeeper ad-
dress is correctly pro-
grammed. See the Web Image
Monitor's Help.
Check whether
there are any
network prob-
lems.
{13-11}
•
•
Contact your network admin-
istrator.
Registering of user name is reject-
ed by the SIP server.
Use your Web Image Monitor
to check the SIP server ad-
dress and user name are cor-
rectly programmed. See the
Web Image Monitor's Help.
Check whether
there are any
network prob-
lems.
{13-17}
•
•
Contact your network admin-
istrator.
Cannot access the SIP server.
Use your Web Image Monitor
to check the SIP server ad-
dress is correctly pro-
grammed. See the Web Image
Monitor's Help.
Check whether
there are any
network prob-
lems.
{13-18}
•
Contact your network admin-
istrator.
24
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When a Message Is Displayed
Message
Cause
Solution
Cannot find the DNS server, SMTP
server or folder for forwarding.
•
•
Check that the DNS server
IPv4 address is correctly pro-
grammed using Web Image
Monitor. See the Web Image
Monitor's Help.
Check whether
there are any
network prob-
lems.
{14-01}
Check that the host name or
IPv4 address of the SMTP
server is correctly pro-
grammed using Web Image
Monitor. See the Web Image
Monitor's Help.
3
•
Check that the SMTP server is
correctly programmed using
Web Image Monitor. See the
Web Image Monitor's Help.
•
•
Check that the folder for
transfer is correctly specified.
Check that the computer in
which the folder for transfer is
specified is operating correctly.
•
•
•
Check that the LAN cable is cor-
rectly connected to the machine.
Check thenetworkconnection
and radio wave status.
Contact your network admin-
istrator.
25
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Troubleshooting When Using the Facsimile Function
Message
Cause
Solution
E-mail transmission was refused
by SMTP authentication, POP be-
fore SMTP authentication or login
authentication of the computer in
which the folder for forwarding is
specified.
•
Check that the user name and
password for SMTP authenti-
cation or POP before SMTP
authentication are correctly
programmed from [File Trans-
fer] under [System Settings].
See “File Transfer”, General
Settings Guide. You can also
use the Web Image Monitor
for confirmation. See the Web
Image Monitor's Help.
Check whether
there are any
network prob-
lems.
{14-09}
3
•
Check that the user name and
password of the E-mail Ac-
count are correctly pro-
grammed from [File Transfer]
under [System Settings]. See
“File Transfer”, General Set-
tings Guide. You can also use
the Web Image Monitor for
confirmation. See the Web Im-
age Monitor's Help.
•
Check that the user ID and
password for the computer in
which the folder for forward-
ing is specified are correctly
programmed.
•
•
Check that the folder for for-
warding is correctly specified.
Check that the computer in
which the folder for forwarding
is specified is correctly operated.
•
•
Contact the administrator.
No machine e-mail address is
programmed.
Check that the machine's e-
mail address is correctly pro-
grammed from [File Transfer]
under [System Settings]. See
“File Transfer”, General Set-
tings Guide. You can also use
the Web Image Monitor for
confirmation. See the Web Im-
age Monitor's Help.
Check whether
there are any
network prob-
lems.
{14-33}
•
•
Contact the administrator.
No POP3/IMAP4 server address
is programmed.
Check that the host name or
IPv4 address of the
POP3/IMAP4 server is cor-
rectly programmed using the
Web Image Monitor. See the
Web Image Monitor's Help.
Check whether
there are any
network prob-
lems.
{15-01}
•
Contact the administrator.
26
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When a Message Is Displayed
Message
Cause
Solution
Cannot log on to the
POP3/IMAP4 server.
•
Check that the user name and
password of the E-mail Ac-
count are correctly pro-
grammed using [File Transfer]
under [System Settings]. See
“File Transfer”, General Set-
tings Guide. You can also use
the Web Image Monitor for
confirmation. See the Web Im-
age Monitor's Help.
Check whether
there are any
network prob-
lems.
{15-02}
•
•
Contact your network admin-
istrator.
3
No machine e-mail address is
programmed.
Check that the machine's e-
mail address is correctly pro-
grammed using [File Transfer]
under [System Settings]. See
“File Transfer”, General Set-
tings Guide. You can also use
the Web Image Monitor for
confirmation. See the Web Im-
age Monitor's Help.
Check whether
there are any
network prob-
lems.
{15-03}
•
•
Contact your network admin-
istrator.
Cannot find the DNS server or
POP3/IMAP4 server.
Check that the DNS server
IPv4 address is correctly pro-
grammed using Web Image
Monitor. See the Web Image
Monitor's Help.
Check whether
there are any
network prob-
lems.
{15-11}
•
Check that the POP3/IMAP4
server is correctly pro-
grammed using Web Image
Monitor. See the Web Image
Monitor's Help.
•
•
•
Check thenetworkconnection
and radio wave status.
Check that the LAN cable is cor-
rectly connected to the machine.
Contact your network admin-
istrator.
27
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Troubleshooting When Using the Facsimile Function
Message
Cause
Solution
Cannot log on to the
POP3/IMAP4 server.
•
Check that the user name and
password of the E-mail Ac-
count are correctly pro-
grammed from [File Transfer]
under [System Settings]. See
“File Transfer”, General Set-
tings Guide. You can also use
the Web Image Monitor for
confirmation. See the Web Im-
age Monitor's Help.
Check whether
there are any
network prob-
lems.
{15-12}
•
Check that the user name and
password for POP before
SMTP authentication are cor-
rectly programmed from [File
Transfer] under [System Set-
tings]. See “File Transfer”,
General Settings Guide. You
can also use the Web Image
Monitor for confirmation. See
the Web Image Monitor's
Help.
3
•
Contact your network admin-
istrator.
Note
❒ If “Check whether there are any network problems.” appears, the ma-
chine is not correctly connected to the network or the settings of the machine
are not correct. If you do not need to connect the machine to the network, you
can specify the setting so this message is not displayed, and then the {Facsim-
ile} key no longer lights. See “Parameter Setting”, General Settings Guide. If
you reconnect the machine to the network, be sure to set “Display” with User
Parameters. Otherwise, you cannot check the status of the network connection.
❒ If the paper tray runs out of paper, “Out of paper. Load it, then press
[Exit].” appears on the display, add more paper. If there is paper left in the
other trays, you can receive documents as usual, even if the message appears
on the display. You can turn this function on or off with “Parameter Setting”.
See “Parameter Setting”, General Settings Guide.
28
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When You Cannot Send or Receive Fax Messages As Wanted
When You Cannot Send or Receive Fax
Messages As Wanted
This section describes likely causes of and possible solutions for transmission
and reception-related problems.
❖ Transmission/Reception
Problem
Cause
Solution
Both transmission and
reception are impossible. connected.
The modular cable may be dis-
Make sure that the modular cable
is correctly connected. See “Con-
necting the Machine to a Tele-
phone Line and Telephone”,
General Settings Guide.
3
Both transmission and
The terminal adaptor setting is in- Check the setting.
reception are impossible. correct.
❖ Transmission
Problem
Cause
The original was placed upside
Solution
Document appears
blank at the other end. down.
Place it correctly. See “Placing
Originals”, Facsimile Reference.
Transmission failed
The size of the Internet fax docu- Set [Maximum E-mail Size] under [E-
due to a “maximum e- ment exceeds the maximum e- mail Settings] to [Off], or set the
mail size” error.
mail size specified on the machine. maximum e-mail size to a larger
value. Then, re-send the docu-
ment. See “E-mail Settings”, Gen-
eral Settings Guide.
When using On Hook If the machine fails to detect the
Press [Original Size:], select the
scanning area, and then resend
Dial or Manual Dial,
”Receiving...”
appears and transmis-
sion is not allowed.
size of the original when the
{Start} key is pressed, it performs the document. If you use On
a receiving operation.
Hook Dial or Manual Dial fre-
quently, it is recommended that
you set “Receive documents by
pressing the {Start} key when
originals are not set.” to “Off” in
User Parameters. If this is set to
“Off”, when using Manual Dial,
you cannot receive by pressing
the {Start} key. See “Parameter
Setting”, General Settings Guide.
LAN-Fax Driver does
not work.
The entered login user name,
password, or driver encryption
key is incorrect.
Check your login user name,
password, or driver encryption
key, and enter them correctly.
Contact the administrator.
LAN-Fax Driver does
not work.
A high security level is set by the Contact the administrator.
extended security function.
29
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Troubleshooting When Using the Facsimile Function
Problem
Cause
Solution
Cannot cancel a Memo- The document is being scanned. Press the {Clear/Stop} key. See
ry Transmission.
“Canceling a Transmission”, Fac-
simile Reference.
Cannot cancel a Memo- The document is being sent or it is Press the {Clear/Stop} key. See
ry Transmission.
in standby.
“Canceling a Transmission”, Fac-
simile Reference.
Cannot cancel an Im-
mediate Transmission.
-
Press the {Clear/Stop} key. See
“Canceling a Transmission”, Fac-
simile Reference.
Cannot cancel Internet
Fax transmission.
-
Press the {Clear/Stop} key. See
“Canceling a Transmission”, Fac-
simile Reference.
3
Canceling Internet Fax transmis-
sion is possible only during scan-
ning. It is impossible during
communication.
Although a group spec- The number of specified destina- A maximum of 100 parties can be
ification was set for the tions exceeds the maximum num- specified for a group. Check if
following, reception
was not possible.
ber that can be specified as a
group.
there are over the specified num-
bers registered in the address
book. If a group was registered in
another group, transmission is
canceled but an error message
does not appear. See “Registering
Names to a Group”, General Set-
tings Guide.
Forwarding, Forward-
ing of Special Sender,
Email TX Result, rout-
ing email received via
SMTP.
❖ Reception
Problem
Cause
Solution
The machine failed to
print received fax doc- ceive File indicator was lit, the pa-
uments.
If this happened when the Re-
•
•
Load paper into the paper
tray.
per or toner might have run out,
making printing impossible.
Add toner.
See “Substitute Reception”, Fac-
simile Reference.
The machine failed to
print received fax doc- tor is lit.
See p.65 “Loading Paper”.
uments.
Reception is impossi-
ble, but transmission is
possible.
The toner has run out.
Replace the toner bottle. See p.85
“Replacing Toner”.
Reception is possible, but The terminal adaptor setting is in- Check the setting.
transmission is impossible. correct.
Transmission is possible,
The terminal adaptor setting is in- Check the setting.
but reception is impossible. correct.
30
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When You Cannot Send or Receive Fax Messages As Wanted
❖ Printing
Problem
Cause
Solution
Print is slanted.
locked.
See p.71 “Changing the Paper
Size”.
Print is slanted.
Print is slanted.
The paper is fed in at a slant.
The machine's cover is open.
Load the paper correctly. See p.65
“Loading Paper”.
Make sure the right and lower
right covers are properly closed.
Misfeeds occur frequently. The number of sheets loaded ex- Load paper only as high as the
ceeds the capacity of the machine. upper limit markings on the side
fences of the paper tray or bypass
3
tray. See “Copy Paper”, About
This Machine.
Misfeeds occur frequently. The paper is damp.
Use paper that has been stored in
the recommended temperature and
humidity condition. See “Copy Pa-
per”, About This Machine.
Misfeeds occur frequently. The paper is too thick or too thin. Use recommended paper. See “Copy
Paper”, About This Machine.
Misfeeds occur frequently. The copy paper is wrinkled or has Use recommended paper. Use pa-
been folded/creased.
Printed paper is used.
The paper is damp.
The paper is too thin.
per that has been stored in the
recommended temperature and
humidity condition. See “Copy
Paper”, About This Machine.
Copy paper becomes
creased.
Use recommended paper. Do not
reuse copy paper that has been al-
ready printed onto. See “Copy
Paper”, About This Machine.
Copy paper becomes
creased.
Use paper that has been stored in
the recommended temperature and
humidity condition. See “Copy Pa-
per”, About This Machine.
Copy paper becomes
creased.
Use recommended paper. See “Copy
Paper”, About This Machine.
blots or are patchy.
stable and level surface.
Check the environment of loca-
tion to select an appropriate loca-
tion. See p.93 “Where to Put Your
Machine”.
Printed images contain The paper is creased, curled, or
Straighten the paper if curled. Re-
place it if wrinkled or damaged.
See “Copy Paper”, About This
Machine.
blots or are patchy.
has blemishes.
31
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Troubleshooting When Using the Facsimile Function
Problem
Cause
Solution
The image is too dark
or too light.
The correct paper type settings
are not made.
Check the paper loaded on the
paper tray or bypass tray matches
the paper type set on the display
panel. See “Copy Paper”, About
This Machine.
The image is too dark
or too light.
Using toner bottles not recom-
Use only toner bottles recom-
mended by the supplier or refill- mended by the supplier.
ing the toner bottle may degrade
the print quality or cause a mal-
function.
3
Backgroundofreceived Image density is too dark.
images appears dirty.
Images from the back of
Adjust scan density. See “Image
Reference.
the page appear.
Printed or sent images The exposure glass, ADF or
Clean them. See p.97 “Maintain-
ing Your Machine”.
are spotty.
ARDF is dirty.
Received image is too
light.
When using moist, rough, or pro- Only use recommended paper.
cessed paper, areas of print may See “Copy Paper”, About This
not be fully reproduced.
Machine.
Received image is too
light.
The paper is damp.
Use paper that has been stored in
the recommended temperature and
humidity condition. See “Copy Pa-
per”, About This Machine.
Received image is too
light.
•
•
The image density has been
set too low.
•
Increase the scanning density.
See “Image Density (Con-
trast)”, Facsimile Reference.
The original of the transmitted
fax was printed on paper that
is too thin.
•
original on thicker paper and
fax it again.
Received image is too
light.
When the
D
Add Toner indicator Replace the toner bottle soon. See
is lit, toner is beginning to run out. p.85 “Replacing Toner”.
Other fax machine's
name is not correctly
printed or displayed.
When a destination is pro-
Use ASCII characters (for exam-
ple: a-z, 0- 9).
grammed in the Address Book
using SmartDeviceMonitor for
Admin or Web Image Monitor, in
some languages, the pro-
grammed destination may not be
printed or displayed correctly.
32
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When You Cannot Send or Receive Fax Messages As Wanted
❖ Others
Problem
All fax documents
Cause
All fax documents are lost from
Solution
If any documents have been lost
for this reason, a Power Failure
stored in memory have memory if the machine remains
been lost. Those docu-
ments include ones
storedthroughMemory
Transmission/Recep-
tion, Memory Lock, and
Substitute Reception.
unpowered for approximately 12 Report is automatically printed
hours or longer.
when the machine is turned on. If
fax documents stored for Memo-
ry Transmission have been lost,
check the destinations and resend
received through Memory, Mem-
ory Lock or Substitute Reception
have been lost, ask the senders to
resend the documents. See p.35
“Turning Off the Main Power /
In the Event of Power Failure”.
3
The following func-
This function is made unavailable Contact the administrator.
tions are not available: by the enhanced security function.
Forwarding, routing
email received via
SMTP.
When Memory Is Full
This section describes likely causes of and possible solutions for problems relat-
ed to full memory.
Message
Cause
Solution
The memory is full.
If you press [Exit], the machine re-
turns to standby mode and starts
transmitting the stored pages.
Exceeded max.
memorycapacity.
Do you want to
sendthescanned
data?
33
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Troubleshooting When Using the Facsimile Function
When an Error Report Is Printed
An Error Report is printed if a document cannot be successfully sent or received.
Possible causes include a problem with the machine or noise on the telephone
line. If an error occurs during transmission, resend the original.
If an error occurs during reception, ask the sender to resend the document.
Note
❒ If an error happens frequently, contact your service representative.
❒ The “Page” column gives the total number of pages. The “Page not sent” or
“Page not received” column gives the number of pages not sent or received
successfully.
3
❒ You can display a destination with the User Parameters. See “Parameter Set-
ting”, General Settings Guide.
❒ You can display a sender name with the User Parameters. See “Parameter Set-
ting”, General Settings Guide.
34
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Turning Off the Main Power / In the Event of Power Failure
Turning Off the Main Power / In the Event of
Power Failure
This section describes the machine status when the power is turned off or if the
power fails.
R CAUTION:
• When you disconnect the power plug from the wall outlet, always pull the
plug (not the cable).
3
Important
❒ Do not turn off the main power switch while the power indicator is lit or
blinking. If you do, the memory may be damaged and failure could result.
❒ Turn off the main power switch before pulling out the plug. If you pull out
the plug with the switch on, the memory may be damaged and failure could
result.
❒ Make sure that 100% is shown on the display before you unplug the machine.
If a lower value is shown, some data is currently present in memory.
❒ Right after a power failure, the internal battery needs to be sufficiently re-
charged to guard against future data loss. Keep the machine plugged in and
the main power switch on for about 5 days after the power loss.
Even if the main power switch is turned off, the contents of the machine memory
(for example, programmed numbers) will not be lost. However, if power is lost
for about 12 hours because the main power switch is turned off, there is a power
cut, or the power cord is removed, contents of the Fax memory are lost. Lost
items will include any fax documents stored in memory using Memory Trans-
mission/Reception, Memory Lock, or Substitute Reception.
If a file was deleted from memory, a Power Failure Report is automatically print-
ed as soon as the power is restored.
This report can be used to identify lost files. If a document stored for Memory
Transmission was lost, resend it. If a document received by Memory Reception
or Substitute Reception was lost, ask the sender to resend it.
❖ RDS (Remote Diagnostic System)
If the machine has a problem, a service representative can perform various
settings over the telephone line from the service station. If you want to use
this function, change the User Parameter. See “Parameter Setting”, General
Settings Guide.
35
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Troubleshooting When Using the Facsimile Function
When an Error Occurs Using Internet Fax
This section describes reports that the machine sends if an Internet Fax error occurs.
Error Mail Notification
The machine sends the Error Mail Notification to the sender when it is unable to
successfully receive a particular e-mail message. A “cc” of this notification is also
sent to the administrator's e-mail address when one is specified.
3
Note
❒ You can select to send Error Mail Notification with User Parameters. See “Pa-
rameter Setting”, General Settings Guide.
❒ If Error Mail Notification cannot be sent, the Error Report (E-Mail) is printed
by the machine.
❒ If an error occurs when e-mail is received via SMTP, the SMTP server sends
error e-mail to the originator of the document.
Error Report (E-Mail)
The Error Report (E-Mail) is printed by the machine when it is unable to send an
Error Mail Notification.
Server-Generated Error E-mail
The transmitting server sends this error e-mail to the originator of e-mail that
cannot be transmitted successfully (due to reasons such as specifying an incor-
rect e-mail address).
Note
❒ After server-generated error e-mail is printed, the first page of the sent docu-
ment is printed.
36
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4. Troubleshooting When
Using the Printer Function
This chapter describes likely causes of and possible solutions for printer function
problems.
When a Message Is Displayed during
Installation of the Printer Driver
This section describes what to do if a message appears when installing the print-
er driver.
The message number 58 or 34 indicates that the printer driver cannot be installed
using Auto Run. Install the printer driver using [Add Printer] or [Install Printer].
Windows 95/98/Me, Windows 2000 or Windows NT 4.0
This section describes the procedure under Windows 95/98/Me, Windows 2000
or Windows NT 4.0.
A On the [Start] menu, point to [Settings], and then click [Printers].
B Double-click the Add Printer icon.
C Follow the instructions in Add Printer Wizard.
If the printer driver is on a CD-ROM, the location of the RPCS printer driver
is either\DRIVERS\RPCS\WIN9X_ME, or \DRIVERS\RPCS\WIN2K_XP.
If the installer starts, click [Cancel] to quit.
Windows XP Professional or Windows Server 2003
This section describes the procedure under Windows XP Professional or Win-
dows Server 2003.
A On the [Start] menu, click [Printers and Faxes].
B Click [Add a printer].
C Follow the instructions in Add Printer Wizard.
If the printer driver is on a CD-ROM, the location of the RPCS printer driver
is \DRIVERS\RPCS\WIN2K_XP. If the installer starts, click [Cancel] to quit.
37
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Troubleshooting When Using the Printer Function
Windows XP Home Edition
This section describes the procedure under Windows XP Home Edition.
A On the [Start] menu, click [Printers and Faxes].
B Click [Add a Printer].
C Follow the instructions in Add Printer Wizard.
If the printer driver is on a CD-ROM, the location of the RPCS printer driver
is \DRIVERS\RPCS\WIN2K_XP. If the installer starts, click [Cancel] to quit.
4
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When a Message Is Displayed
When a Message Is Displayed
This section describes the principal messages that appear on the display panel.
If a message not described here appears, act according to the message.
Reference
Before turning the main power off, see “Turning On the Power”, About This
Machine.
Status Messages
This section describes the machine status messages.
Message
Status
4
This is the default ready message. The machine is ready
for use. No action is required.
Ready
The machine is printing. Wait a while.
Printing...
Waiting...
The machine is waiting for the next data to print. Wait a
while.
The machine is offline. To start printing, switch the ma-
Offline
chine online by pressing the {Online} Key.
This message may appear for a few seconds. It means the
machine is initializing or executing maintenance opera-
tions. Wait a while.
Please wait.
The machine is resetting the print job. Wait until
Resetting Job...
“Ready” appears on the display panel.
The machine settings are being changed. Wait a while.
Setting change...
Hex Dump Mode
In Hex Dump mode, the machine prints received data in
hexadecimal format. Turn off the machine after printing,
and then turn back on. Hex Dump mode is used for ad-
vanced troubleshooting.
Alert Messages
This section describes the machine alert messages.
Message
Cause
Solution
An error may have occurred in
the IEEE 802.11b card.
Turn off the main power switch,
and back on again. If the message
appears again, contact your sales
or service representative.
Problem:Wire-
less card
An error may have occurred in
the IEEE 802.11b board.
Turn off the main power switch,
and back on again. If the message
appears again, contact your sales
or service representative.
Problem:Wire-
less board
39
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Troubleshooting When Using the Printer Function
Message
Cause
Solution
The specified paper tray is in use Wait until the other function has
Paper Tray is in
use.
by another function, such as the
finished using the specified paper
copier function.
tray.
An error has occurred with the
paper tray.
Press [JobReset] to change the pa-
per tray settings, or press [Form-
Feed] to select another paper tray
and print using that.
Tray # Error
# indicates the tray number.
An error has occurred in the USB Turn off the main power switch,
USB Error
interface.
and back on again. If the message
appears again, contact your sales
or service representative.
The selected paper tray has not been Press [JobReset] to change the pa-
Duplex mode is
in off position
for Tray #
configured for duplex printing.
per tray settings or do single-sid-
ed printing.
4
# indicates the tray number.
For details about the tray settings,
see General Settings Guide.
An error has occurred in the
Ethernet board.
Turn off the main power switch,
and back on again. If the message
appears again, contact your sales
or service representative.
Ethernet Board
Error
An error has occurred in the machine. Turn off the main power switch,
and back on again. If the message
NV-RAM Error
appears again, call your sales or
service representative.
•
•
The login user name or pass-
word entered is incorrect.
•
Check your login user name
and password.
Authentication
failed.
The machine currently cannot
perform authentication.
•
Contact the administrator.
An error has occurred in the par- Contact your service representative.
allel interface board.
Parallel I/F Er-
ror
An error has occurred in the font Turn off the main power switch,
Printer Font Er-
ror.
settings.
and back on again. If the message
appears again, contact your sales
or service representative.
Maximum capacity of PCL or
Reduce the value of
[
Resolution
Font Pri-
under Sys-
(see “Printer Features”,
]
in
Memory Overflow
PostScript 3 list display has been the printer driver, or select
exceeded. ority in Memory Usage
tem
[
]
[
]
[
]
General Settings Guide). If this
message continues to appear after
taking these steps, decrease the
number of files sent to the machine.
40
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When a Message Is Displayed
Printing the Error Log
If files could not be printed due to printing errors, print the error log to identify
the problem.
A Press the {User Tools/Counter} key.
4
ASB027S
B Select [Printer Features] using {U} or {T}, and then press the {OK} key.
C Select [List/Test Print] using {U} or {T}, and then press the {OK} key.
D Select [Error Log] using {U} or {T}, and then press the {OK} key.
An error log is printed.
Note
❒ The most recent 30 errors are stored in the error log. If a new error is added
when there are 30 errors already stored, the earliest error is deleted. You
can check any of these print jobs for error log information.
❒ If the main power switch is turned off, the log is deleted.
41
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Troubleshooting When Using the Printer Function
When You Cannot Print
Use the following procedures if printing does not start even after performing
[Print].
Problem
Cause
Solution
Printing does not start. The power is off.
Check the cable is securely
plugged into the power outlet
and the machine. Turn on the
main power switch.
Printing does not start. The machine is set to “Offline”.
Printing does not start. The cause is displayed on the dis- Check the error message or warn-
play panel.
ing status on the display panel
and take the required action. See
p.39 “When a Message Is Dis-
played”.
4
Printing does not start. The interface cable was connected Connect the interface cable before
after the machine was turned on. turning on the machine.
Printing does not start. The interface cable is not connect- Connect the interface cable se-
ed correctly.
curely. If it has a fastener, fasten
that securely as well. See “Con-
necting to the Interfaces”, Gener-
al Settings Guide.
Printing does not start. The appropriate interface cable is The type of interface cable you
not used.
should use depends on the com-
puter. Be sure to use the correct
one. If the cable is damaged or
worn, replace it. See “Connecting
to the Interfaces”, General Set-
tings Guide.
Printing does not start. If an extended wireless LAN is
To check signal status, press the
used, failure to print might result {User Tools/Counter} key, and then
from a weak wireless signal.
select [System Settings] using {U}
or {T}. On [Interface Settings], se-
lect [IEEE 802.11b], and then press
[Wireless LAN Signal] using {U} or
{T}. If signal quality is poor,
move the machine to a location
where radio waves can pass or re-
move objects that might cause in-
terference. (You can check signal
status only when using wireless
LAN in infrastructure mode.)
Printing does not start. If the machine is operating in an Check using the machine's dis-
extended wireless LAN, the SSID play panel that the SSID is cor-
settings are incorrect.
rectly set. See “Network
Settings”, General Settings
Guide.
42
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When You Cannot Print
Problem
Cause
Solution
Printing does not start. If the machine is operating in an Check access point settings when
extended wireless LAN, the re-
in infrastructuremode. Depending
ceiver's MAC address may be
on the access point, client access
preventing communication with may be limited by MAC address.
the access point.
Also, check there are no problems in
transmission between access point
and wired clients, and between ac-
cess point and wireless clients.
Printing does not start. The extended wireless LAN has
Confirm the orange LED is lit,
and the green LED is lit or blinks
during transmission.
not started.
Printing does not start. Advanced encryption has been set
Check the settings of the Extended Se-
using the Extended Security function. curity function with the administrator.
4
Printing does not start. The login user name, password, or Check the login user name, password,
driver encryption key is invalid.
or driver encryption key is correct.
The Data In indicator
does not blink or light not flashing even after perform-
up.
If the Data In indicator is unlit or
•
When the machine is connect-
ed to a computer via a cable,
check the computer print port
settings are correct. For how
to check the print port, see
“Confirming the Connection
Method”, Printer Reference.
ing [Print], the machine has not re-
ceived the data.
•
When it is networked with a com-
The status indicator of The cause is displayed on the dis- Check the error message on the
the machine is red.
play of the control panel.
display panel and take required
action. See p.39 “When a Message
Is Displayed”.
Updating the destina- The destination list is being up-
tion list. Reselect desti- dated from the network using
Wait until the message disap-
pears. Do not switch off the pow-
nation(s) or sender's
name later.
SmartDeviceMonitor for Admin er while this message is
or Web Image Monitor.
displayed. Depending on the
number of destinations to be up-
dated, there may be some delay
before you can resume operation.
Operations are not possible while
this message is displayed.
[List/Test Print] is dis-
abled.
A mechanical error might have
occurred.
Contact your service representa-
tive. See “List/Test Print”, Gener-
al Settings Guide.
Printing does not start Correct communication mode is Turn the main power off and back
when using extended
wireless LAN in Ad-
hoc mode.
not set.
on. See “Turning On the Power”,
About This Machine.
Or, change the settings in [Net-
work] under [Interface Settings] of
[System Settings]. See “Network
Settings”, General Settings Guide.
If the printing does not start, contact your service representative.
43
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Troubleshooting When Using the Printer Function
❖ When the machine is connected to the computer using the interface cable
The following shows how to check the print port when the Data In indicator
does not light up or blink.
Check if the print port setting is correct. When it is connected using a parallel
interface, connect it to LPT1 or LPT2.
For Windows 95/98/Me
A Click the [Start] button, point to [Settings], and then click [Printers].
B Click the icon of the machine. On the [File] menu, click [Properties].
C Click the [Details] tab.
D In the [Print to the following port:] list, confirm the correct port is selected.
For Windows 2000 or Windows NT 4.0
A Click the [Start] button, point to [Settings], and then click [Printers].
B Click the icon of the machine. On the [File] menu, click [Properties].
C Click the [Ports] tab.
4
D In the [Print to the following port(s)] list, confirm the correct port is selected.
For Windows XP Professional or Windows Server 2003
A Click the [Start] button, and then click [Printers and Faxes].
B Click the icon of the machine. On the [File] menu, click [Properties].
C Click the [Ports] tab.
D In the [Print to the following port(s)] list, confirm the correct port is selected.
For Windows XP Home Edition
A Click the [Start] button, and then click [Control Panel].
B Click [Printers and Other Hardware].
C Click [Printers and Faxes].
D Click the icon of the machine. On the [File] menu, click [Properties].
E Click the [Ports] tab.
F In the [Print to the following port(s)] list, confirm the correct port is selected.
44
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Other Printing Problems
Other Printing Problems
This section describes likely causes of and possible solutions for problems that
can occur when printing from a computer.
Problem
Cause
Solution
The print on the The paper is
Use paper that has been stored in the recommended tem-
perature and humidity condition. See “Copy Paper”,
About This Machine.
entire page is
faded.
damp.
The print on the The paper is un- Use recommended paper. (Printing on coarse or treated
entire page is
faded.
suitable.
paper might result in faint print image.) See “Copy Pa-
per”, About This Machine.
The print on the On the printer
See the printer driver Help.
entire page is
faded.
driver, under
[Print Quality],
[Level Color] is
checked.
4
Printed images Settings for
contain blots or thick paper
•
•
PCL 6/5e and PostScript 3
Select [Thick] in the [Type:] list on the [Paper] tab.
are patchy.
have not been
made when
printing on
thick paper.
RPCS
Select [Thick] in the [Paper type:] list on the [Print Set-
tings] tab.
Printed images Printing on
contain blots or coarse paper or
Use supplier-recommended paper. See “Copy Paper”,
About This Machine.
are patchy.
treated paper
canresultinfaint
print image.
Printed images The paper is
contain blots or damp.
are patchy.
Use paper that has been stored in the recommended tem-
perature and humidity condition. See “Copy Paper”,
About This Machine.
Printed images Check the ma-
Check the environment of location to select an appropriate
contain blots or chine is set on a location. See p.93 “Where to Put Your Machine”.
are patchy.
level surface.
The machine
must be placed
on a stable and
level surface.
Printed images The paper is
contain blots or creased, curled, “Copy Paper”, About This Machine.
are patchy. or has blemishes.
Smooth out the wrinkles from the paper, or replace it. See
The image is too The correct pa- Check the paper loaded on the paper tray or bypass tray
dark or too light. per type set-
tings are not
matches the paper type set on the display panel. See
“Copy Paper”, About This Machine.
made.
The image is too The paper is
Before printing on special paper, check its surface careful-
dark or too light. loaded reverse ly. Printing on non-print surfaces reduces print quality
side up.
and can damage the machine's internal components. See
“Copy Paper”, About This Machine.
45
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Troubleshooting When Using the Printer Function
Problem
Cause
Solution
Image is dirty.
Use of non-rec- Use manufacturer-genuine toner. Contact your service
ommended ton- representative.
er can result in
loss of print
quality and oth-
er problems.
Print result dif- A non-Win-
Check the application supports the printer driver.
fers from the
dows OS is be-
display.
ing used.
Print result dif- The machine is Use the machine's printer driver and check the machine is
fers from the
not selected for the designated printer. See “Setting Up the Printer Driv-
display.
printing. er”, Printer Reference.
Print result dif- Data transmis- Check whether there is failed or cancelled data remaining.
fers from the
display.
sion failed or
was cancelled
during printing.
See “Checking the Error Log”, Printer Reference.
4
Characters differ The print densi- Adjust the image density. See the printer driver Help.
from the display. ty is too dark.
Characters differ The loaded pa-
Printing on recommended paper produces better resolu-
from the display. per is unsuitable. tion. See “Copy Paper”, About This Machine.
It takes too
much time to re- large or com-
The data is so
If the Data In indicator is blinking, data is being processed.
Simply wait until printing resumes.
sume printing.
It takes too
much time to re- was in Energy
sume printing.
plex that it takes
time to process.
The machine
To resume from Energy Saver mode, it has to warm up,
and this takes time. See “ENERGY STAR Program”,
About This Machine.
Saver mode.
Optional com-
ponents con-
nected to the
The option set- See the printer driver Help.
up in printer
properties is not
machine are not configured
recognized
when using
Windows
when bidirec-
tional transmis-
sion is not
95/98/Me, Win- enabled.
dows 2000/XP,
and Windows
NT 4.0.
Paper is not fed When you are
from the select- using a Win-
Set the desired input tray using the printer driver. See the
printer driver Help.
ed tray.
dows operating
system, printer
driver settings
override those
set using the
display panel.
46
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Other Printing Problems
Problem
Cause
Solution
Some types of
data, such as
The correct
printer driver
•
On the [Details...] tab, for the [Print priority according to se-
lected paper] group, select [Quality], and then print.
graphics data or settings are not
•
•
On the [Misc.] tab, select [Spool data in EMF format].
data from cer-
tain applica-
tions, do not
print.
made.
In the [Change User Settings] dialog box, on the [Misc.]
tab, select [Print as bitmap].
See the printer driver Help.
Some charac-
ters are not
printed or ap-
pear strange.
The correct
printer driver
settings are not
made.
•
In the [Change User Settings] dialog box, on the [Misc.]
tab, select [Change methods to extract TrueType fonts].
•
•
On the [Misc.] tab, select [Spool data in EMF format].
In the [Change User Settings] dialog box, on the [Misc.]
tab, select [Print as bitmap].
See the printer driver Help.
4
Some charac-
ters are not
printed or ap-
pear faint.
The correct
printer driver
settings are not
made.
•
On the [Print Quality] tab, for the [Print priority according
to selected paper] group, select [Quality], and then print.
See the printer driver Help.
Print speed or
application re-
linquishing
The correct
printer driver
settings are not
made.
•
On the [Print Quality] tab, for the [Print priority according
to selected paper] group, select [Fast].
•
On the [Misc.] tab, select [Spool data in EMF format].
speed is slow.
See the printer driver Help.
Quit any other applications.
Print ends mid-job. An error might Check the machine's display panel to see if an error has occurred.
have occurred.
Image position
The correct
Check the page layout settings made using the applica-
differs from the page layout set- tion. See the application's Help.
display.
tings are not
made.
Image position
The correct
Check that the size of the loaded paper matches that spec-
differs from the page layout set- ified in the printer driver's [Printout paper size:] dialog box.
display.
tings are not
made.
See the printer driver Help.
The printed im- With certain
In the application, change the layout, character size, and
age is different
functions, such character settings.
from the image as enlargement
on the computer and reduction,
display.
image layout
might be differ-
ent to that on
the computer
display.
The printed im- You might have To print an image similar to that of the computer display,
age is different selected to re- make settings to print TrueType fonts as an image. See the
from the image place TrueType printer driver Help.
on the computer fonts with ma-
display.
chine fonts in
the printing
process.
47
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Troubleshooting When Using the Printer Function
Problem
Cause
Solution
Print is slanted. The tray's side
fences might
Check the side fences are locked. See p.71 “Changing the
Paper Size”.
not be locked.
Print is slanted. The paper is
feeding in at a
Load the paper correctly. See p.65 “Loading Paper”.
slant.
Print is slanted. The machine's
cover is open.
Make sure the right and lower right covers are properly
closed.
Misfeeds occur The number of Load paper only as high as the upper limit markings on
frequently. sheets loaded the side fences of the paper tray or bypass tray. See “Copy
exceeds the ca- Paper”, About This Machine.
pacity of the
machine.
4
Misfeeds occur The paper is
frequently. damp.
Use paper that has been stored in the recommended tem-
perature and humidity condition. See “Copy Paper”,
About This Machine.
Misfeeds occur The paper is too Use recommended paper. See “Copy Paper”, About This
frequently. thick or too thin. Machine.
Misfeeds occur The copy paper Use recommended paper. Use paper that has been stored
frequently.
is wrinkled or
has been fold-
ed/creased.
in the recommended temperature and humidity condi-
tion. See “Copy Paper”, About This Machine.
Misfeeds occur Printed paper is Use recommended paper. See “Copy Paper”, About This
frequently.
being used.
Machine.
Copy paper be- The paper is
comes creased. damp.
Use paper that has been stored in the recommended tem-
perature and humidity condition. See “Copy Paper”,
About This Machine.
Copy paper be- The paper is too Use recommended paper. See “Copy Paper”, About This
comes creased.
thin.
Machine.
Garbled charac- The correct
ters are printed. printer lan-
guage might
Set the correct printer language.
have not been
selected.
Images are
printed in the
wrong orienta-
tion.
The feed orien- Set the machine's feed orientation and the printer driver's
tation you se-
lected and the
feed orientation
selected in the
printer driver's
option setup
might not be the
same.
feed orientation accordingly. See the printer driver Help.
48
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Other Printing Problems
Problem
Cause
Solution
There is consider- “Sleep mode”
abledelaybetween might be set.
the print start in-
The machine requires time to warm up if it has been in
“Sleep mode”. See “Timer Settings”, General Settings
Guide and “ENERGY STAR Program”, About This Ma-
chine.
struction and actu-
al printing.
There is consider- Processing time If the Data In indicator is blinking, data has been received
abledelaybetween depends on
the print start in- data volume.
struction and actu- High volume
by the machine. Wait for a while.
Making the following setting on the printer driver may re-
duce the computer's workload.
al printing.
data, such as
graphics-heavy
documents,
takes longer to
process.
For how to open the printing preferences dialog box, see
“Setting Up the Printer Driver”, Printer Reference.
❖ PCL 6/5e
Select the lower value for the [Resolution] list on the
[Print Quality] tab in the printing preferences dialog box.
4
❖ PostScript3
If your operating system is Windows, select [PostScript
(optimize for speed)] in the [PostScript Output Option] list.
[PostScript Output Option] is located as follows:
•
Windows 95 / 98 / Me
[PostScript output format:] on the [PostScript] tab in
the printing preferences dialog box.
•
Windows 2000 / XP, Windows Server 2003
[PostScript Output Option] in [PostScript Options] on
[Advanced...] on the [Layout] tab in the printing pref-
erences dialog box.
•
Windows NT 4.0
[PostScript Output Option] in [PostScript Options] on
[Document Options] on the [Advanced] tab in the
printing preferences (document defaults) dialog
box.
❖ RPCS
Select the lower value for [Resolution:] on the [Print Qual-
ity] tab in the printer driver's dialog box.
Select [Fast] for the [Document type] list on the [Print Qual-
ity] tab in the printer driver's dialog box.
To enable [Change User Settings...], select the [User settings]
check box.
See the printer driver Help.
Graphics print
out differently
If the printer
If you want to print accurately, set the printer driver to
driver is config- print without using the graphics command. See the print-
to how they ap- ured to use the er driver Help.
pear on screen. graphics com-
mand, the
graphics com-
mand from the
machine is used
to print.
49
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Troubleshooting When Using the Printer Function
Problem
Cause
Solution
Page layout is
Print areas differ Adjust the [Printable area:] setting in the [Printer Configura-
not as expected. depending on the tion...] dialog box on the [Print Settings] tab in the RPCS
machine used. In- printer driver. See the printer driver Help.
formationthat fits
on a single page
on one machine
may not fit on a
single page of an-
other machine.
Photo images
are coarse.
Some applica-
tions print at
Use the application's settings to specify a higher resolution.
lower resolution.
Solid lines are
printed as bro-
ken lines.
Dither patterns Make the following settings with the printer driver:
do not match.
•
Change the [Dithering:] setting on the [Image Adjust-
ments] tab in the [Change User Settings] dialog box, on
the [Print Quality] tab in the RPCS printer driver. See the
printer driver Help.
4
Optional com-
ponents con-
nected to the
machine are not
recognized
Bidirectional
communication
is not working.
Set up optional devices on the Properties of the machine.
See the printer driver Help.
when using
Windows 95 /
98 / Me, Win-
dows 2000 / XP,
Windows Serv-
er 2003, or Win-
dows NT 4.0.
When using Win-
dows 95/98/Me,
Windows
2000/XP, or Win-
dows NT 4.0,
-
Make sure the application's paper size and orientation set-
tings match those of the printer driver.
If a different paper size and orientation are set, select the
same size and orientation.
Auto Reduce/En-
large print does
not come out as
expected.
The print job is
not canceled
even when the
machine is
-
Even when the machine is offline, printing is performed
when [Job Acceptance Priority] is selected for [Signal Control]
in [Parallel Interface] in [Interface Settings] under [System Set-
tings]. Select [Printer Priority] for [Signal Control].
switched to of-
fline status.
See “Interface Settings”, General Settings Guide.
Images are in-
You may be us- Use the same size paper as that selected in the application.
complete, or ex- ing paper small- If you cannot load paper of the correct size, use the reduc-
cess pages are
printed.
er than the size tion function to reduce the image, and then print.
selected in the
See the printer driver Help.
application.
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Other Printing Problems
Problem
Cause
Solution
Duplexprintingis Duplexprinting When using duplex printing, make settings to use paper
malfunctioning.
cannot be done from a tray other than the bypass tray.
with paper set
in the bypass
tray.
Duplexprintingis You have load- Specify another paper type.
malfunctioning.
ed thick paper ,
OHP transpar-
encies, or labels
specified as the
paper type.
Duplexprintingis Duplexprinting Change the Paper Type setting for the tray to [On] on the
malfunctioning. cannot be done System Settings menu. See “System Settings”, General Set-
with a tray for
which [Off] has
been specified
as Paper Type
on the System
Settings menu.
tings Guide.
4
When using Win- The correct ap- Make sure the application's paper size and orientation set-
dows 95 / 98 /
plication or
tings match those of the printer driver. If a different paper size
Me / 2000 / XP,
printer driver
and orientation are set, select the same size and orientation.
Windows Server settings are not
2003, orWindows made.
NT 4.0, combined
printing or book-
let printing does
not come out as
expected.
A print instruc- User Authenti- User code management may have been set. Ask the ad-
tion was issued cationmayhave ministrator about valid user codes. To print, the user code
from the com-
been set.
must be entered from the printer driver.
puter, but print-
ing did not start.
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Troubleshooting When Using the Printer Function
Problem
Cause
Solution
Reduce the number of jobs.
Printing by
Bluetooth is
slow.
•
The number
of jobs ex-
ceeds the ca-
pacity of the
machine.
•
•
Remove the machine from close proximity with
IEEE802.11b wireless LAN devices.
•
If there are active IEEE802.11b wireless LAN devices
or other Bluetooth devices nearby, relocate the ma-
chine or deactivate those devices.
•
•
A communi-
cation error
might have
occurred.
Interference
from
IEEE802.11b
(wireless
LAN) devic-
es affects
communica-
tion speed.
4
•
Bluetooth
transmis-
sion speeds
are not high.
If the problem cannot be solved, contact your sales or service representative.
52
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5. Troubleshooting When
Using the Scanner Function
This chapter describes likely causes of and possible solutions for scanner func-
tion problems.
When Scanning Is Not Done As Expected
This section describes causes and remedies when scan results are not as expected.
Problem
Cause
Solution
The scanned image is
dirty.
The exposure glass, scanning
glass, exposure glass cover, ADF taining Your Machine”.
or ARDF is dirty.
Clean these parts. See p.97 “Main-
The image is distorted The original was moved during
or out of position. scanning.
Do not move the original during
scanning.
The image is distorted The original was not pressed flat Make sure that the original is
or out of position.
against the exposure glass.
pressed flat against the exposure
glass.
The scanned image is
upside down.
The original was placed upside
down.
Place the original in the correct
orientation. See “Placing Origi-
nals”, Copy Reference.
No image results from The original was placed with the When the original is placed direct-
scanning.
front and back reversed.
ly on the exposure glass, the side
to be scanned must face down.
When the original is fed via the
ADF or ARDF, the side to be
scanned must face up. See “Plac-
ing Originals”, Copy Reference.
The scanned image
If you scan originals using func- Scanning at a higher resolution
contains white spaces. tions other than the network
TWAIN scanner function, certain
paper size and resolution settings
may produce scanned images
may reduce the margins.
that are larger than the specified
size because of margins being
added to the sides.
53
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Troubleshooting When Using the Scanner Function
When You Cannot Send Scanned Files
The following sections describe likely causes of and solutions for network deliv-
ery and e-mail sending-related problems.
When You Cannot Browse the Network to Send a Scanned File
This section describes likely causes of and possible solutions for the browser net-
work failing to operate when files are sent.
Problem
Cause
Solution
The network cannot be The following machine settings
browsed when specify- may not be correct:
ing the destination
Check the settings. See “Network
Settings”, General Settings
Guide.
•
•
IPv4 address
Subnet Mask
folder.
5
When the TWAIN Driver Cannot Be Started
This section describes likely causes of and possible solutions for the TWAIN
driver failing to operate.
Problem
Cause
Solution
The Scanner Properties Advanced encryption has been
For details about the extended securi-
dialog box cannot be
displayed.
specified in the extended security ty setting, contact the administrator.
setting.
The Network Delivery Function Cannot Be Used
This section describes likely causes of and possible solutions for the Network
Delivery function failing to operate.
Problem
Cause
Solution
The network delivery
function cannot be
used.
The delivery software may be an Contact the administrator.
old version or a security setting
may be specified.
The network delivery
function cannot be
used.
The network delivery function
setting is not correct.
Specify it correctly. See “Settings
Required to Use the Network De-
livery Scanner”, General Settings
Guide.
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When You Cannot Send Scanned Files
Operations Are Not Possible When Messages Appear
This section describes likely causes of and possible solutions for messages that
appear when the machine fails to operate.
Message
Cause
Solution
The destination list is being up-
dated from the network using
SmartDeviceMonitor for Admin er while this message is
Wait until the message disap-
pears. Do not switch off the pow-
Updating desti-
nation list. Re-
select
destination(s)
orsender'sname
later.
or Web Image Monitor.
displayed. Depending on the
number of destinations to be up-
dated, there may be some delay
before you can resume operation.
Operations are not possible while
this message is displayed.
5
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Troubleshooting When Using the Scanner Function
When a Message Is Displayed
This section describes likely causes of and possible solutions for error messages
that may appear on the machine's display panel.
When a Message Is Displayed on the Display Panel
This section describes causes and remedies if an error message appears on the
display of the control panel.
Important
❒ For messages that are not listed here, see “When You Have Problems Operat-
ing the Machine”.
Message
Cause
Solution
A network error has occurred and Try the operation once more. If
Connection with
LDAP server has
failed. Check
the server sta-
tus.
connection has failed.
the message is still shown, the
network may be crowded. Check
the information of System Set-
tings. See “Administrator Tools”,
General Settings Guide.
5
The user name and password dif- Make settings correctly for the
fer from those set for LDAP serv- user name and the password for
LDAP server au-
th. has failed.
Check the set-
tings.
er authentication.
LDAP server authentication.
A specified destination or send-
er's name was cleared when the
destination list in the delivery
server was updated.
Specify the destination or send-
er's name again.
Destination
list has been
updated. Se-
lected destina-
tions/sender
will be cleared.
A network error has occurred.
Check whether the server is connected.
Updating desti-
nation list has
failed. Try
again?
The destination list is being updated. If a destination or sender's name
was already selected, re-select it
Updating desti-
nation list. Re-
select
after this message disappears.
destination(s)
orsender'sname
later.
56
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When a Message Is Displayed
Message
Cause
Solution
You have loaded paper of a size not
shown on the paper size selector.
•
•
•
Place the original correctly.
Specify the scan size.
Cannot detect
original size
Select scan
size.
When placing an original di-
rectly on the exposure glass,
the lifting/ lowering action of
the ADF or ARDF triggers the
automatic original size detec-
tion process. Lift the ADF or
ARDF by more than 30 de-
grees. See“PlacingOriginals”,
Copy Reference.
Search results have exceeded the Search again after changing the
Exceeded max.
numberofsearch
results which
can be dis-
played. Max.:
nnn
max. displayable number.
search conditions.
5
(A figure is placed at
n.)
Privileges to use this function.
Contact the administrator.
You do not have
privileges to
use this func-
tion.
A network error has occurred and Try the operation once more. If
LDAP server
connection has failed.
the message is still shown, the
network may be crowded. Check
the information of System Set-
tings. See “Administrator Tools”,
General Settings Guide.
search timed
out. Check the
server status.
The specified group contains
some destinations for sending by by e-mail, press [Select] for the
e-mail and some destinations for message displayed on the e-mail
sending by Scan to Folder.
To select destinations for sending
Specified group
contains some
invaliddest.Do
you want to se-
lect only valid
dest.?
screen. To select destination for
sending by Scan to Folder, press
[Select] for the message displayed
on the Scan to Folder screen.
The correct network settings are
not made.
•
Check the network settings of
the client computer.
Connection has
failed. Check
settings and
check Scanned
File Status.
•
Check that components such
as the LAN cable are connect-
ed properly.
•
Check that the server settings
are correct and the server is
working properly.
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Troubleshooting When Using the Scanner Function
Message
Cause
Solution
The entered user name or pass-
word was invalid.
•
•
Check that the user name and
password are correct.
Dest. authenti-
cation failed.
Check settings
and check
Scanned File
Status.
Check that the ID and pass-
word for the destination fold-
er are correct.
•
A password of 128 or more char-
acters may not be recognized.
The sender's name was not specified. A sender's name should be speci-
fied before sending e-mail. Send
Sender'snameis
not selected.
Specify send-
er's name.
e-mail after specifying the send-
er's name.
The e-mail has too many (nnn or Split the destinations into two or
Cannot enter
manually more
than nnn desti-
nations.
more) destinations.
more groups.
(A figure is placed at
n.)
5
The e-mail has too many (100 or Split the destinations into two or
Cannot specify
more than 100
destinations.
more) destinations.
more groups.
The maximum number of desti-
nation folders that can be selected folders.
at one time has been exceeded.
Select 32 or fewer destination
The number of
destination
folders select-
able in one time
is limited to
32.
The maximum e-mail size has
been exceeded.
•
•
Increase the size of [Max. E-mail
Size].
Exceeded max. E-
mail size. Send-
ing E-mail has
been cancelled.
Set [Divide & Send E-mail] to [On
(per page)] or [On (per max.
size)].
See “Send Settings”, General Set-
tings Guide.
While a file was being sent, a net- Try the operation once more. If
work error occurred and the file the message is still shown, the
Sending failed.
Check settings
and check
Scanned File
Status.
could not be sent correctly.
network may be crowded. Con-
tact the administrator.
Press the {Job Information} key to
display the transmission results,
and then check which job has not
been sent. See “Confirmation Dis-
plays”, Scanner Reference.
The correct protection code was
not entered.
Make sure the protection code is
correct, and then enter it again.
See “Registering a Protection
Code”, General Settings Guide.
Entered protec-
tion code for
dest. is incor-
rect. Please re-
enter.
58
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When a Message Is Displayed
Message
Cause
Solution
The maximum enterable number Make sure the maximum number
Exceeded max.
number of alpha-
numeric charac-
ters.
of alphanumeric characters has
of characters which can be en-
tered, and then enter it again. See
“Values of Various Set Items for
Transmission/Delivery Func-
tion”, Scanner Reference.
been exceeded.
The entered login user name or
password is incorrect.
Check the login user name and pass-
word. The machine is unable to au-
thenticate. Contact the
Authentication
failed.
administrator.
The number of files exceeded the Reduce the number of files and
Exceeded max.
data size per
file.Cannot
maximum number possible.
send them again.
scan. The
scanned data
will be deleted.
The machine is using another
function such as copying.
Retry scanning after the opera-
tion with the other function is
completed.
Original is be-
ing scanned by
another func-
tion.
5
The memory is full.
Try one of the following measures:
Exceeded max.
memory capa.
Scanningwillbe
cancelled.
Scanned data
will be cleared.
•
•
•
Wait for a while, and then re-
try the scan operation.
Reduce the scan area or scan-
ning resolution.
Delete unneeded stored files.
The memory is full.
Specify whether to use the data or
not.
Exceeded max.
memory capaci-
ty.
Do you want to
sendthescanned
data?
The authentic settings for the de- Check that the delivery server is
No valid dest.
lists.Checkthe
settings or the
server status.
livery server are incorrect.
on and the authentic settings for
the delivery server are correct.
Sending has failed. Press the
{
Job Try the operation once more.
Sending has
Information key to check the status.
}
failed. Press
Job Information
key to check the
status.
If the message is still shown, the
network may be crowded. Con-
tact your network administrator.
Use the Job Information screen to
check for the file where the prob-
lem occurred. See “Confirmation
Displays”, Scanner Reference.
59
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Troubleshooting When Using the Scanner Function
Message
Cause
Solution
No paper is loaded in the speci-
fied paper tray.
Load paper of a size that is listed
in the message.
Out of paper.
Set paper on the
tray.
The scanned original exceeded
maximum data capacity.
Specify the scan size and resolu-
tion again. Note that it may not be
possible to scan very large origi-
nals at a high resolution. See “Re-
lationship between Resolution
and Scan Size”, Scanner Refer-
ence.
Check the reso-
lutionandreset
nnn origi-
nal(s).
(A figure is placed at
nnn.)
The scanned data exceeded maxi- Specify the scan size and resolu-
Exceeded max.
data capacity
Check resolu-
tion and Start.
mum data capacity.
tion again. Note that it may not be
possible to scan very large origi-
nals at a high resolution. See “Re-
lationship between Resolution
and Scan Size”, Scanner Refer-
ence.
5
The number of scanned pages ex- Select whether to send the data so
ceeded maximum page capacity. far.
Exceeded max.
page capacity.
Do you want to
sendthescanned
data?
When a Message Is Displayed on the Client Computer
This section describes likely causes of and possible solutions for the main error
messages displayed on the client computer when using the TWAIN driver.
Important
❒ If an error message that is not included in this section appears, turn off the
main power switch of the machine, and then turn it on again. For information
about how to turn off the main power switch, see “Turning Off the Main Pow-
er”, About This Machine.
Message
Cause
Solution
A paper misfeed has occurred in- Remove jammed originals, and
Clear Mis-
side the ADF or ARDF.
place them again.
feed(s) in ADF.
Check whether the originals are suit-
able to be scanned by the machine.
You are using an invalid version Install the operating system of the
Invalid Winsock
version. Please
use version 1.1
or higher.
of Winsock.
computer or copy Winsock from
the operating system CD-ROM.
You tried to register a name that Use another name.
is already in use.
The name is al-
ready in use.
Check the regis-
tered names.
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When a Message Is Displayed
Message
Cause
Solution
The set original was misaligned.
•
•
•
Place the original correctly.
Specify the scan size.
Cannot detect
the paper size
oftheoriginal.
Specify the
When placing an original di-
rectly on the exposure glass, the
lifting/lowering action of the
ADF or ARDF triggers the au-
tomatic original size detection
process. Lift the ADF or ARDF
by more than 30 degrees.
scanning size.
The maximum number of regis-
terable scanning modes has been that can be stored is 99. Delete un-
exceeded.
The maximum number of modes
Cannot add any
more scanning
mode.
needed modes.
The maximum number of regis-
terable scanning areas has been
exceeded.
The maximum number of scan-
ning areas that can be stored is 99.
Delete unneeded scanning area.
Cannot specify
any more scan-
ning area.
The TWAIN scanner function
cannot be used on this machine.
Contact your service representative.
Scanner is not
availableonthe
specified de-
vice.
5
•
•
The machine's main power
switch is off.
•
•
Set the main power switch to
“On”.
Scanner is not
available.
Check the scan-
ner connection
status.
The machine is not connected
to the network correctly.
Check whether the machine is con-
nected to the network correctly.
•
•
Deselect the personal firewall
function of the client computer.
Use an application such as tel-
net to make sure SNMPv1 or
SNMPv2 is set as the ma-
chine's protocol. See “Net-
work Settings”, General
Settings Guide and “Remote
Maintenance by telnet”, Net-
work Guide.
The machine is not connected to Check whether the machine is con-
Noresponsefrom
the scanner.
the network correctly.
nected to the network correctly.
The network is crowded.
Wait for a while, and then try to
reconnect.
Noresponsefrom
the scanner.
The application-specified scan
conditions have exceeded the set- tings made with the application
ting range of the machine.
Check whether the scanning set-
Error has oc-
curred in the
scanner.
exceed the setting range of the
machine.
An unrecoverable error has oc-
curred on the machine.
Call your service representative.
Fatal error has
occurred in the
scanner.
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Troubleshooting When Using the Scanner Function
Message
Cause
An access mask is set.
Solution
Contact the administrator.
Cannot connect
to the scanner.
Check the net-
workAccessMask
settingsinUser
Tools.
The ADF or ARDF cover is open. Check whether the ADF or ARDF
cover is closed.
Scanner is not
ready.Checkthe
scanner and the
options.
Scanner memory is insufficient.
•
•
•
Reset the scan size.
Insufficient
memory. Reduce
the scanning ar-
ea.
Lower the resolution.
Set with no compression. See
TWAIN Driver help.
The problem may be due to the
following cause:
5
•
“The Relationship between
the Resolution and the Scan-
ning Area” chart in Help for
halftone scanning might not
always apply. Scanning can-
not be performed if large val-
ues are set for brightness
when using halftone or high
resolution.
When a paper misfeed occurs in After the misfed paper has been
Insufficient
memory. Reduce
the scanning ar-
ea.
the machine during printing,
scanning cannot be performed.
removed, proceed with scanning.
•
•
The main power switch of the
previously used scanner is not
set to “On”.
•
•
Check whether the main pow-
er switch of the scanner used
for the previous scan is turned
off.
Cannot find
“XXX” scanner
used for the
previous scan.
“YYY” will be
used instead.
The machine is not connected
to the network correctly.
Check the previously used
scanner is connected to the
network correctly.
(XXX and YYY indicate
a scanner name.)
•
•
Deactivate the personal fire-
wall of the client computer.
Use an application such as tel-
net to make sure SNMPv1 or
SNMPv2 is set as the ma-
chine's protocol. See “Net-
work Settings”, General
Settings Guide and “Remote
Maintenance by telnet”, Net-
work Guide.
•
Select the scanner used for the
previous scan.
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When a Message Is Displayed
Message
Cause
Solution
An error has occurred in the driver.
•
•
•
Check whether the network
cable is connected correctly to
the client computer.
Error has oc-
curred in the
scanner driver.
Check whether the Ethernet board
of the client computer is recog-
nized correctly by Windows.
Check whether the client comput-
er can use the TCP/IP protocol.
A communication error has oc-
curred on the network.
Check whether the client comput-
er can use the TCP/IP protocol.
Communication
error has oc-
curred on the
network.
Memory is insufficient.
•
•
Close all the unnecessary ap-
plications running on the cli-
ent computer.
Insufficient
memory. Close
all other appli-
cations, then
restart scan-
ning.
Uninstall the TWAIN Driver,
restart the computer, and then
reinstall the TWAIN Driver.
5
The entered login user name,
password, or driver encryption
key was invalid.
•
•
Check the login user name,
password, and driver encryp-
tion key.
Any of Login
UserName,Login
Password or
Driver Encryp-
tion Key is in-
correct.
Permission to use this func-
tion has not been granted.
Contact the administrator.
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Troubleshooting When Using the Scanner Function
5
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6. Adding Paper and
Replacing Toner
This chapter describes troubleshooting procedures that are applicable to all the
machine's functions.
Loading Paper
This section describes what to do when paper runs out and needs reloading.
R CAUTION:
• When loading paper, take care not to trap or injure your fingers.
Note
❒ Be sure to select the paper size with User Tools and the paper size selector. If
you do not, misfeeds might occur.
❒ Straighten curled or warped paper before loading.
❒ For paper types and sizes, see “Recommended Paper Sizes and Types”,
About This Machine.
❒ To load paper in the bypass tray, see “Copying from the Bypass Tray”, Copy
Reference.
Loading Paper into the Paper Trays
This procedure explains how to load paper into the paper trays.
A Pull the paper tray out slowly until it stops.
B While pinching the release lever, slide the end fence outward.
ZENY380E
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Adding Paper and Replacing Toner
C Press the metal plate down until it clicks.
ZENY300E
D Make sure the edges of the deck of paper are flush, and load the paper.
Check that the top of the stack is not higher than the limit mark inside the
tray.
6
ASB003S
E Position the end fence flush against the paper.
F Push the paper tray in until it stops.
Note
❒ Fan the paper before loading.
selectors in Paper Trays, see “Changing the Paper Size”.
Reference
p.71 “Changing the Paper Size”
66
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Loading Paper
Loading Paper into the Optional Paper Tray Unit
This procedure explains how to load paper in the optional paper tray unit.
A Pull the paper tray out slowly until it stops.
B While pinching the release lever, slide the end fence outward.
ASB012S
C Make sure the edges of the deck of paper are flush, and load the paper.
Check that the top of the stack is not higher than the limit mark inside the
tray.
6
ASB013S
D Position the end fence flush against the paper.
E Push the paper tray in until it stops.
67
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Adding Paper and Replacing Toner
Orientation-Fixed Paper or Two-Sided Paper
The following describes paper with its orientation and printing surface specified
(letterhead paper).
Orientation-fixed (top to bottom) or two-sided paper (for example, letterhead
paper, prepunched paper, or copied paper) might not print correctly, depending
on how the originals and paper are placed. Select [On] in Letterhead Setting un-
der Copier Features, and then place the original and paper as shown below. See
“Copier Features”, General Settings Guide.
When printing with the printer function, placing orientation is the same.
❖ Original Orientation
Exposure glass
ADF or ARDF
*1 *2
*1
*1
*2
When copying in this orientation using the duplex function, select [Always Specify]
in [Orientation] under [Copier Features] (User Tools). Place originals, and then select
as the original orientation.
When copying in this orientation using the duplex function, and loaded paper ori-
entation is L, place originals as shown below:
6
68
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Loading Paper
❖ Loaded paper orientation
• For machine with copier function only
6
ASB001S
69
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Adding Paper and Replacing Toner
• For MFP
6
ASB002S
Note
❒ In [Tray Paper Settings] under [System Settings], specify [Letterhead] for “Paper
Type” of the paper tray you want to use. This setting is only available when
the printer/scanner and fax units are installed. See “Tray Paper Settings”,
General Settings Guide.
70
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Changing the Paper Size
Changing the Paper Size
This section describes how to change paper sizes.
Procedures for changing the paper size differ depending on the paper tray (Tray
1 or 2, or the optional paper tray unit). Make sure you are following the appro-
priate procedure before you begin.
Note
❒ Be sure to select the paper size with User Tools and the paper size selector. If
you do not, misfeeds might occur.
❒ Fan the paper before loading.
❒ Straighten curled or warped paper before loading.
Reference
For details about paper sizes and types, see “Tray Paper Settings”, General
Settings Guide.
Changing the Paper Size in the Paper Tray
Use the following procedure when changing a paper size in the paper tray.
A Make sure the paper tray is not in use.
6
B Pull the paper tray out slowly until it stops.
C Remove any remaining copy paper.
D While pinching the release lever, slide the end fence outward.
ZENY380E
71
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Adding Paper and Replacing Toner
E Press down the release button.
F While pressing the release lever, slide the side fences outward.
6
ZENY390E
G Push the metal plate down until it clicks.
ZENY300E
72
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Changing the Paper Size
H Square the paper and place it in the tray.
Be sure to set the paper under the roller.
Do not stack paper over the limit mark.
ASB003S
I While pressing the release levers, push in the side and end fences until they
are flush against the paper's edges.
6
ZENY320E
J Press down the lock button.
ASB019S
73
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Adding Paper and Replacing Toner
K Adjust the tray size to the new paper size using the paper size selector.
L Push the paper tray in until it stops.
Note
❒ When setting small quantities of copy paper, be careful not to squeeze in
the side fence too much. Paper might not feed in properly if the side fences
are too tight against the paper's edges.
❒ Be sure to set the correct size, otherwise a paper jam might occur.
6
When Using 11"×17" Size Paper
This procedure explains how to change the paper size to 11"×17".
A Set the paper size selector to “p”.
B Press the {User Tools/Counter} key.
ASB027S
C Select [System Settings] using {U} or {T}, and then press the {OK} key.
74
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Changing the Paper Size
D Select [Tray Paper Settings] using {U} or {T}, and then press the {OK} key.
E Select “Paper Size” for the paper tray of which paper size will be changed
using {U} or {T}, and then press the {OK} key.
F Select the paper size using the scroll keys, and then press the {OK} key.
6
G Press the {User Tools/Counter} key.
ASB027S
H Pull the paper tray out slowly until it stops.
I Pull the end fence off from the tray.
75
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Adding Paper and Replacing Toner
J Place it in the corner pocket on the left.
K Remove any remaining copy paper.
L Press down the release button.
6
ASB020S
M While pressing the release lever, slide the side fences outward.
ASB021S
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Changing the Paper Size
N Push the metal plate down until it clicks.
ASB022S
O Square the paper and place it in the tray.
Be sure to set the paper under the roller.
Do not stack paper over the limit mark.
6
ASB026S
P While pressing the release lever, push in the side and end fences until they
are flush against the paper's edges.
Q Press down the lock button.
ASB023S
R Push the paper tray in until it stops.
S Check the paper size on the display panel.
77
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Adding Paper and Replacing Toner
Changing to a Size Other Than Indicated on the Paper Size Selector
This procedure explains how to change to a paper size not indicated on the pa-
per size selector.
A Set the paper size selector to “p”.
B Press the {User Tools/Counter} key.
ASB027S
C Select [System Settings] using {U} or {T}, and then press the {OK} key.
6
D Select [Tray Paper Settings] using {U} or {T}, and then press the {OK} key.
E Select “Paper Size” for the paper tray of which paper size will be changed
using {U} or {T}, and then press the {OK} key.
F Select the paper size using the scroll keys, and then press the {OK} key.
78
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Changing the Paper Size
G Press the {User Tools/Counter} key.
ASB027S
H Load the paper, and then gently push the paper tray in until it stops.
I Check the paper size on the display panel.
Note
❒ For details about the type of paper that can be loaded in Paper Tray 1, see
“Tray Paper Settings”, General Settings Guide.
Changing a Paper Size in the Optional Paper Tray Unit
6
This section describes how to change the size of paper loaded in the optional pa-
per tray unit.
A Make sure the paper tray is not in use.
B Pull the paper tray out slowly until it stops.
C Remove any remaining copy paper.
D While pinching the release lever, slide the end fence outward.
ASB012S
79
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Adding Paper and Replacing Toner
E Press down the release button.
ASB014S
F While pressing the release lever, slide the side fences outward.
6
ASB015S
G Square the paper and place it in the tray.
Do not stack paper over the limit mark.
ASB013S
80
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Changing the Paper Size
H While pinching the release lever, push in the side and end fences until they
are flush against the paper's edges.
ASB016S
I Press down the lock button.
6
ASB024S
J Adjust the paper size selector in the paper tray according to the paper size.
ASB017S
K Push the paper tray in until it stops.
L Check the paper size on the display panel.
Note
❒ When setting small quantities of copy paper, be careful not to squeeze in
the side fence too much. Paper might not feed in properly if the side fences
are too tight against the paper's edges.
❒ Be sure to set the correct size, otherwise a paper jam might occur.
81
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Adding Paper and Replacing Toner
Changing to a Size Other Than Indicated on the Paper Size Selector
This procedure explains how to change to a paper size not indicated on the pa-
per size selector.
A Set the paper size selector in the paper tray to “p”.
B Press the {User Tools/Counter} key.
ASB027S
C Select [System Settings] using {U} or {T}, and then press the {OK} key.
6
D Select [Tray Paper Settings] using {U} or {T}, and then press the {OK} key.
E Select “Paper Size” for the paper tray of which paper size will be changed
using {U} or {T}, and then press the {OK} key.
F Select the paper size using the scroll keys, and then press the {OK} key.
82
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Changing the Paper Size
G Press the {User Tools/Counter} key.
ASB027S
H Load the paper, and then gently push the paper tray until it stops.
I Check the paper size on the display panel.
Note
❒ For details about the type of paper that can be loaded in the paper tray, see
“Tray Paper Settings”, General Settings Guide.
6
83
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Adding Paper and Replacing Toner
Adding Toner
This section describes adding and storing toner.
R WARNING:
• Do not incinerate used toner or toner containers. Toner dust might ig-
nite when exposed to an open flame. Dispose of used toner containers
in accordance with local regulations.
R CAUTION:
• Keep toner (used or unused) and toner containers out of reach of children.
R CAUTION:
• If toner or used toner is inhaled, gargle with plenty of water and move into a
fresh air environment. Consult a doctor if necessary.
R CAUTION:
• If toner or used toner gets into your eyes, flush immediately with large
amounts of water. Consult a doctor if necessary.
R CAUTION:
6
• If toner or used toner is swallowed, dilute by drinking a large amount of wa-
ter. Consult a doctor if necessary.
R CAUTION:
• Avoid getting toner on your clothes or skin when removing a paper jam or
replacing toner. If your skin comes into contact with toner, wash the affected
area thoroughly with soap and water.
• If toner gets on your clothing, wash with cold water. Hot water will set the
toner into the fabric and may make removing the stain impossible.
Important
❒ Fault may occur if you use toner other than the recommended type.
❒ When adding toner, do not turn off the operation switch. If you do, settings
will be lost.
❒ Always add toner when the machine instructs you.
❒ When a message “Add toner.” is shown on the display panel, replace the
toner.
❒ Store the toner bottles in a cool, dry place free from direct sunlight.
❒ Store on a flat surface.
❒ Do not repeatedly install and remove toner bottles. This will result in toner leakage.
❒ Do not shake the removed toner bottle. Remaining toner might scatter.
Note
❒ You can make about 50 copies even after the D Add Toner indicator begins
flashing, but replace toner early to prevent poor copy quality.
84
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Adding Toner
Replacing Toner
This section describes how to replace the toner bottle.
Removing Toner
ASB025S
Inserting Toner
6
Important
❒ Do not shake the removed toner bottle. The remaining toner might scatter.
ASB004S
Note
❒ Do not remove the black cap before shaking.
❒ Do not remove the inner cap.
85
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Adding Paper and Replacing Toner
Sending Fax Messages When Toner Has Run Out
When the machine has run out of toner, the indicator on the display lights. Note
that even if there is no toner left, you can still send fax documents.
Important
❒ Communication is not possible if the number of communications executed af-
ter the toner has run out plus the number of communications not listed in the
journal exceeds 200.
A Make sure that the machine is in facsimile mode.
B Press [Exit], and then perform transmission operation.
The error message disappears.
Note
❒ The communication results report cannot be printed.
❒ If the fax screen does not appear in step , press the {Facsimile} key.
A
Waste Toner
6
Waste toner cannot be re-used.
Take the bottle of waste toner to your sales representative or service representa-
tive for recycling. If you dispose of it on your own, treat it as general plastic
waste.
86
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Replacing the Transmission Stamp Cartridge
Replacing the Transmission Stamp
Cartridge
If the transmission stamp becomes faint, replace the cartridge.
Important
❒ This stamp cartridge is used for facsimile and scanner functions.
❒ Use the cartridge specified for this machine.
❒ Do not add ink to the cartridge by yourself. Neglecting this can cause ink
leakage.
❒ Be sure not to dirty your fingers with ink from the cartridge.
A Open the ADF or ARDF unit.
6
AMH006S
B Opens the stamp cover.
AMH010S
C Pull out the old stamp cartridge.
ZEXH080J
87
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Adding Paper and Replacing Toner
D Insert the new stamp cartridge.
Insert the cartridge until the metal parts are no longer visible.
AMI002S
E Close the stamp cover.
Hold down the center part of the cover to make sure that it is closed completely.
6
ZEXH100J
F Lower the ADF or ARDF unit.
88
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7. Clearing Misfeeds
This chapter describes what to do when paper or originals misfeed (become
jammed inside the machine).
Removing Jammed Paper
R WARNING:
• Connect the machine only to the power source described on the inside
front cover of this manual. Connect the power cord directly into a wall
outlet and do not use an extension cord.
• Do not damage, break or make any modifications to the power cord.
Do not place heavy objects on it. Do not pull it hard nor bend it more
than necessary. These actions could cause an electric shock or fire.
R CAUTION:
• The fusing section of this machine might be very hot. Caution should be tak-
en when removing misfed paper.
Important
❒ When clearing misfeeds, do not turn off the operation switch. If you do, your
copy settings are cleared.
❒ To prevent misfeeds, do not leave any torn scraps of paper inside the ma-
chine.
❒ If paper misfeeds occur frequently, contact your service representative.
Note
❒ More than one misfeed area may be indicated. If this is the case, check every
indicated area. Refer to the following charts: A, B, P, R, Y, and Z.
❒ You can find stickers explaining how to remove misfed paper inside the right
cover and on the top of the ADF or ARDF cover.
❒ When the machine instructs you to reset originals, reset them in the feeding
position. The display will show you the number of originals to return.
AAI030S
89
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Clearing Misfeeds
• When A is displayed
ASB005S
• When B is displayed
ASB006S
7
• When P is displayed (ADF)
ASB007S
90
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Removing Jammed Paper
• When P is displayed (ARDF)
ASB008S
• When R is displayed
7
ASB009S
• When Y is displayed
ASB010S
91
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Clearing Misfeeds
• When Z is displayed
ASB011S
7
92
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8. Remarks
This chapter describes how to maintain and operate the machine.
Where to Put Your Machine
This section provides precautions for installation, movement and disposal.
Machine Environment
Choose your machine's location carefully.
Environmental conditions greatly affect its performance.
Optimum Environmental Conditions
The following describes precautions when locating the machine.
R CAUTION:
• Keep the machine away from humidity and dust. Otherwise a fire or an elec-
tric shock might occur.
• Do not place the machine on an unstable or tilted surface. If it topples over,
an injury might occur.
R CAUTION:
• After you move the machine, use the caster fixture to fix it in place. Other-
wise the machine might move or come down to cause an injury.
R CAUTION:
• Make sure the room where you are using the machine is well ventilated and
spacious. Good ventilation is especially important when the machine is used
heavily.
• Temperature: 10-32 °C (50-89.6 °F) (humidity to be 54% at 32 °C, 89.6 °F)
• Humidity: 15-80% (temperature to be 27 °C, 80.6 °F at 80%)
• Ventilation: 3 times/hr/person or more
• A strong and level base.
• The machine must be level within 5 mm, 0.2 inches: both front to rear and left
to right.
93
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Remarks
Environments to Avoid
• Locations exposed to direct sunlight or other sources of strong light (more
than 1,500 lux).
• Locations directly exposed to cool air from an air conditioner or heated air from a heat-
er. (Sudden temperature changes can cause condensation to form inside the machine.)
• Locations close to machines generating ammonia, such as a diazo copy machine.
• Places where the machine will be subject to frequent strong vibration.
• Dusty areas.
• Areas with corrosive gases.
Moving
The following describes precautions when moving the machine.
R CAUTION:
• Before moving the machine, be sure to pull all four handles fully out. If not,
an injury might occur. After moving the machine, return the four handles to
their original positions.
R CAUTION:
• Before moving the machine, be sure to disconnect all external connections,
especially the power cord from the wall outlet. Damaged power cords are a
fire and electric shock hazard.
R CAUTION:
8
• If you have to move the machine when the optional paper tray unit is at-
tached, do not push on the main unit's top section. Doing so can cause the
optional paper tray unit to detach, possibly resulting in injury.
R CAUTION:
• Unplug the power cord from the wall outlet before you move the machine.
While moving the machine, you should take care that the power cord will not
be damaged under the machine.
Important
❒ Be careful when moving the machine. Take the following precautions:
• Turn off the main power. See p.35 “Turning Off the Main Power / In the
Event of Power Failure”.
• Unplug the power cord from the wall outlet. When you pull out the plug
from the socket, grip the plug to avoid damaging the cord, thereby reduc-
ing the risk of fire or electric shock.
• Close all covers and trays, including the front cover and bypass tray.
❒ Do not take off the holding stand.
❒ Protect the machine from strong shocks. Impact can damage the memory.
94
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Where to Put Your Machine
Power Connection
The following describes power supply.
R WARNING:
• Connect the machine only to the power source described on the inside
front cover of this manual. Connect the power cord directly into a wall
outlet and do not use an extension cord.
• Do not damage, break or make any modifications to the power cord.
Do not place heavy objects on it. Do not pull it hard nor bend it more
than necessary. These actions could cause an electric shock or fire.
R CAUTION:
• Unplug the power cord from the wall outlet before you move the machine.
While moving the machine, you should take care that the power cord will not
be damaged under the machine.
R CAUTION:
• If the power cord is damaged (exposure of the core, disconnection, etc.),
contact your service representative to change a new one. Operating the ma-
chine with a damaged power cord may cause an electric shock or fire.
R CAUTION:
• When you disconnect the power plug from the wall outlet, always pull the
plug (not the cable).
R CAUTION:
8
• To disconnect the power cord, pull it out by plug. Do not drag the cord itself.
Doing so may result in damage to the cord, leading to fire or electric shock.
• When the main power switch is in the stand-by position, the optional anti-
condensation heaters are on. In an emergency, unplug the machine's power
cord.
• When you unplug the power cord, the optional anti-condensation heaters
turn off.
• Make sure the plug is inserted firmly in the wall outlet.
• Voltage must not fluctuate by more than 10%.
• The wall outlet shall be installed near the machine and shall be easily accessible.
95
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Remarks
Access to the Machine
Place the machine near the power source, providing the clearance areas shown.
1. Rear: 5 cm (2") or more
3. Front: 75 cm (29.6") or more
2. Right: 25 cm (10") or more
4. Left: 15 cm (6") or more
Note
❒ For the required space when options are installed, contact your service repre-
sentative.
When Not Used for a Long Time
R CAUTION:
8
• For safety reason, unplug the power cord from the wall outlet if the machine
will not be used for an extended period of time such as holidays.
Note the following:
• If the machine has not been used recently, it requires time to initialize so can-
not start printing immediately. Leave the machine switched on and wait
about ten minutes.
96
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Maintaining Your Machine
Maintaining Your Machine
If the exposure glass, exposure glass cover, ADF or ARDF belt is dirty, copy clar-
ity may be reduced. Clean these parts if they are dirty.
R CAUTION:
• Fire and breakdown can result from heavy accumulation of dust inside this
machine. Consult your service representative for details about and charges
for cleaning the machine's interior.
Important
❒ Do not use chemical cleaners or organic solvents, such as thinner or benzene.
If such substances get inside the machine or melt plastic parts, a failure might
occur.
❒ Do not clean parts other than those explicitly specified in this manual. Other
parts should only be cleaned by your service representative.
❖ Cleaning the machine
Wipe the machine with a soft, damp cloth, and then wipe it with a dry cloth
to remove the water.
Cleaning the Exposure Glass
This section describes how to clean the exposure glass and scanning glass.
8
Clean 1 and 2.
97
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INDEX
A
ADF, 1, 98
ADF/ARDF belt is dirty, 97
Adjusting the screen's contrast, 6
ARDF, 1, 98
Image is dirty, 45
Indicators, 3
Inserting Toner, 85
Authentication failure, 6
Letterhead paper, 68
Limit mark, 65, 71
B
Loading Paper into the
Basic, 15
Loading Paper into the Paper Trays, 65
Lock button, 71, 79
C
Changing a Paper Size in the
Optional Paper Tray Unit, 79
Changing the Paper Size, 71
Changing the Paper Size in the
Paper Tray, 71
Changing to a Size Other Than Indicated
Cleaning the machine, 97
Combination Chart, 9
Multi-accessing, 9
N
Combine, 15
Copies appear dirty, 13
Network Delivery, 54
No scan image, 53
D
Duplex, 15
E
Edit, 15
End fence, 65, 67, 71, 74, 79
Environments to Avoid, 94
Error indicator, 3
Error log, 41
Error Mail Notification, 36
Error Report (E-Mail), 36
Exposure glass is dirty, 97
F
Fax error report, 34
Function status indicator, 5
99
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P
Panel Tone, 4
Paper orientation, 68
Toner, 84, 85, 86
Transmission, 29
Transmission/Reception, 29
TWAIN, 60
Paper Size Selector, 78
Password not correct, 6
Power Connection, 95
Two-Sided Paper, 68
Power Failure Report, 35
Power indicator, 35
User code entry, 6
Power supply, 95
Precautions when locating the machine, 93
Printed image is different from
Printed image is faded, 45
Printed image is in wrong orientation, 45
Printer driver installation, 37
Printing, 29
Waste Toner, 86
When A is displayed, 89
When Z is displayed, 89
R
Reception, 29
Release button, 71
Removing Jammed Paper, 89
Replacing Toner, 85
S
Scanned image contains white spaces, 53
Scanned image is dirty, 53
Scanned image is distorted, 53
Scanned image is out of position, 53
Scanner Properties dialog box not displayed, 54
Shadow appears on copies, 13
Side fences, 71, 74, 79
Stamp cartridge replacement, 87
Status Messages, 39
100
EN
USA
B843-7651
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In accordance with IEC 60417, this machine uses the following symbols for the main power switch:
a means POWER ON.
c means STAND BY.
Trademarks
Microsoft®, Windows® and Windows NT® are registered trademarks of Microsoft Corporation in the
United States and/or other countries.
TrueType is registered trademarks of Apple Computer, Inc.
PostScript® and Acrobat® are registered trademarks of Adobe Systems, Incorporated.
PCL is a registered trademark of Hewlett-Packard Company.
Bluetooth is a Trademark of the Bluetooth SIG, Inc. (Special Interest Group) and licensed to Ricoh
Company Limited.
Other product names used herein are for identification purposes only and might be trademarks of their
respective companies. We disclaim any and all rights to those marks.
The proper names of the Windows operating systems are as follows:
•
•
•
•
The product name of Windows® 95 is Microsoft® Windows® 95
The product name of Windows® 98 is Microsoft® Windows® 98
The product name of Windows® Me is Microsoft® Windows® Millennium Edition (Windows Me)
The product names of Windows® 2000 are as follows:
Microsoft® Windows® 2000 Advanced Server
Microsoft® Windows® 2000 Server
Microsoft® Windows® 2000 Professional
•
•
The product names of Windows® XP are as follows:
Microsoft® Windows® XP Professional
Microsoft® Windows® XP Home Edition
The product names of Windows ServerTM 2003 are as follows:
Microsoft® Windows ServerTM 2003 Standard Edition
Microsoft® Windows ServerTM 2003 Enterprise Edition
Microsoft® Windows ServerTM 2003 Web Edition
The product names of Windows NT® are as follows:
Microsoft® Windows NT® Server 4.0
•
Microsoft® Windows NT® Workstation 4.0
Copyright © 2006
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Type for 9016/DSm716/LD316/Aficio MP 1600
Type for 9021d/DSm721d/LD320d/Aficio MP 2000
EN USA B843-7651
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