User’s Guide
© 2007 Ricoh Americas Corporation
5 Dedrick Place
West Caldwell, NJ 07006
August 2007
338550-003C
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Our company, as a partner in the Energy Star Program, considers that this product
satisfies the appropriate standard covered in this program.
NOTE:
The 70 and 92 PPM printers come with the power management mode enabled and
will go into a “Sleep” mode after 7 minutes (70 PPM) or 15 minutes (92 PPM) if there
is no printing or communications with the printer.
These are default settings and should remain in these conditions to get the energy
saving benefits of Energy Star.
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Revisions
Revision
Page No. (Contents)
Date
A
B
Original Release - ECO-1772
February 2006
Page B-2: Corrected Controller processor speed to 800
MHz (Egret 3R);
February 2007
March 2007
Add rev history page, copyright page;
Page 5-1, add "Network Problems" to bulleted list
C
Page i, Updated Energy Star page to add Power
Management feature.
Pages 4-9 and 4-31, added RC number to developer p/n
Page 6-2, updated Web Site layout sheet to include IPDS
i
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Table of Contents
About This Manual. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vi
Audience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vi
Manual Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .vii
For More Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vii
I/O Configurations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3
Main Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-10
Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-11
Printer Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-12
Setup Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-15
Reports Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-17
Finisher Menu for the Container Stacker . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-18
Jobs Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-19
Passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-20
Paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2
Paper Weights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2
Paper Color . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2
Unacceptable Paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2
Storing Paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3
Loading Paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-5
Loading Paper in Tray 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-5
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Loading Paper into the HCF . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-11
Loading Special Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-12
Pre-punched Paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-12
Loading Pre-printed Paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-14
Loading Tab Stock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-15
Setting the Default Paper Source . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-17
Setting the Paper Type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-17
Replacing the Toner Collector Bottle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-6
Replacing the Developer Mix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-7
Exhausting the Developer Mix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-7
Replacing the Fuser Cleaning Web . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-15
Replacing Staples . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-17
Vertical Path (IS) Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-18
Switch Back Area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-19
Paper Feed Block Area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-21
Trays 1, 2, and 3 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-23
Tray 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-23
Multi-bypass Tray . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-24
High Capacity Feeder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-24
Tab Stock Jam Recovery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-25
Cleaning the Inside of the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-27
Cleaning the Conveyance Belt Area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-28
Handling and Storing Supplies and Consumables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-30
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Paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-30
When Storing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-30
Toner and Developer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-31
When Purchasing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-31
Guidelines Flowchart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-2
Basic Troubleshooting Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-3
Duplex Printing Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-6
OCP Display Messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-8
Printer Limitations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-16
Web Utilities Access. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-1
Using the Web Utilities. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-3
General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .A-1
Certifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .A-3
FCC Notice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .A-3
VCCI Notice (Japan) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .A-3
Declaration of Conformity for Safety/EMI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .A-4
70/92 ppm . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .A-4
Declaration of Conformity for RoHS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .A-5
70/92 ppm . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .A-5
When Installing and Relocating the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .A-6
Power Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .A-6
Power Cords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .A-6
Environmental Limits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .A-8
Safety Precautions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .A-9
Care of Printer Supplies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .A-10
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What This Appendix Contains . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .B-1
Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .B-2
Base Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .B-2
I/O Configurations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .B-3
Consumables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .B-3
Media Guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .C-1
General Media Recommendations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .C-1
Paper Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .C-2
Paper Weight . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .C-3
Paper Color . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .C-3
Paper Composition . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .C-4
Paper Cut . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .C-4
Paper Friction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .C-4
Paper Smoothness . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .C-5
Paper Fusing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .C-5
Moisture . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .C-5
Paper Curl . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .C-6
How to Avoid Paper Curl . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .C-6
Recycled Paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .C-7
Grain Direction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .C-7
Paper Smoothness . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .C-7
Special Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .C-8
Preprinted Paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .C-8
Ink Recommendations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .C-9
Paper Curl in Preprinted Paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .C-9
Prepunched Paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .C-10
Adhesive Labels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .C-11
Adhesive Label Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .C-12
Storing Labels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .C-12
Adhesive Label Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .C-13
Perforated Paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .C-14
Tab Stock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .C-15
Transparencies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .C-15
Printing Guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .C-16
Printable Area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .C-16
Preprinted Lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .C-16
Proper Paper Handling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .C-17
Check Paper Quality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .C-18
Loading Paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .C-19
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Introduction
About This Manual
This manual provides easy access to the information you need to operate the 70 PPM or
92 PPM (Pages Per Minute) laser printer.
NOTE:
This User’s Guide is intended to be viewed online. When viewing it online,
use the bookmarks and page reference links for easy navigation
throughout the document.
To find out about a specific topic, refer to:
„
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Chapter 1: Printer Overview – For printer components and features.
Chapter 2: Operator Control Panel – To access and use the liquid crystal display
(LCD) window and the menus screens.
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Chapter 3: Paper Handling – For media recommendations and paper handling
procedures.
Chapter 4: Care and Maintenance – For detailed instructions on replacing
consumables, clearing paper jams, and cleaning and maintaining the printer.
Chapter 5: Troubleshooting – For information on printing problems and printer
error and warning messages.
Chapter 6: Web Utilities – For information on accessing the printer via the
Internet or your company’s Intranet.
Appendix A: Safety Information – For safety information and printer
characteristics, including environmental and electrical requirements.
„
„
Appendix B: Printer Specifications – For printer specifications.
Appendix C: Paper Specifications – For media specifications and printing
guidelines.
„
Glossary – For definitions of terms and acronyms.
Audience
This manual is written for those persons responsible for operating the printer. A basic
understanding of computer equipment and its operations is required.
Introduction
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Manual Conventions
The following conventions are used in this manual:
„
„
„
„
„
Bold and Italics are used sparingly for emphasis.
Information you enter: Looks Like This.
Key Names (or Labels): Look Like This.
System messages: Look Like This.
Variable user information: Looks Like This.
Pay particular attention to Notes, Cautions, and Warnings. These alert you to critical
information, as follows:
NOTE:
Provides important additional information.
CAUTION!
Alerts you to an operating procedure, practice, or condition that, if not
strictly observed, might result in damage to the equipment.
WARNING!
Alerts you to an operating procedure, practice, or condition that, if not
strictly observed, can result in safety hazards to personnel, severe injury,
or loss of life.
For More Information
Refer to the following related documents for more details about your printer.
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Read Me First
Unpacking and Setup Instructions
Engine Maintenance Manual
Controller Maintenance Manual
Illustrated Parts List (IPL)
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Printer Features
The printers are high-speed, shared-use laser printers for a production printing
environment. They incorporate a wide variety of features:
„
High-Speed and High-Quality Printing.
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Print speed is up to 70 or 92 pages per minute (ppm), A4/Letter (Simplex)
depending on the printer model.
The printing output is at a resolution of 600 dots per inch (dpi), assuring
razor-sharp graphic and text output, even at very small point sizes.
„
Flexible Paper Source and Delivery.
Paper Source:
ˆ
Standard – Two 500-sheet universal paper trays and one 2000-sheet universal
paper cassette.
ˆ
Standard – 150-sheet capacity Multi-bypass Tray (MBT) for automatically
printing small jobs, or manually feeding single sheets (including
transparencies, labels, and odd-sized print media).
ˆ
Option – High Capacity Feeder with 3000-sheet capacity.
Paper Delivery:
ˆ
Standard - 2,500-sheet (Elevator Tray), 200-sheet (Upper Tray) capacity
Finisher.
ˆ
Option – Container Stacker with 1,500 to 6,000-sheet capacity and stacking
capability.
„
Multiple Original Printing (MOP) – for printing of multiple collated document
sets without multiple file transfers. Processes PCL and PostScript jobs once,
stores the images on disk, and prints each set from disk (after the first set).
„
„
„
Virtual Printer Technology (VPT®) – allows a single printer to offer print services,
or virtual printers, each of which is configured by the Network Administrator.
Web Utilities – for remote access to the printer through the Internet or your
company’s Intranet.
Ergonomic operation.
ˆ
The easy-to-read display clearly shows the operational status of the printer.
Component-based consumables.
User replaceable toner and staples.
High-volume printing.
„
„
ˆ
ˆ
Three standard paper cassettes with approximately 3000-sheet capacity total
and the Multi-bypass Tray (MBT) with a 150-sheet capacity.
ˆ
ˆ
Optional High Capacity Feeder (HCF) adds up to 3000 additional sheets.
Together they allow continuous printing of up to 6150 sheets.
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„
„
Supports a wide-range of media types (copier, bond, letterhead, special
application, recycled, overhead transparencies, labels) and sizes. See “Paper” on
page 2-2 for more information.
Printer Language Support.
ˆ
ˆ
ˆ
ˆ
Optional PostScript Level III (Adobe) printer language.
Optional IPDS printer language
PCL5e and PCL XL printer language.
TIFF and PDF printer language
„
„
Network.
ˆ
Ethernet 10/100/1000 Base-T.
Network Protocol.
ˆ
ˆ
TCP/IP and LPR/LPD with onboard network.
IPP
„
Easy installation of additional fonts and macros using the PCL Startup File.
I/O Configurations
„
Bi-directional 1284C Parallel interface with Compatibility, Nibble, Byte, and
ECP Mode support.
„
Ethernet 10/100/1000 Base-T.
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Operator Control Panel
The Operator Control Panel (OCP) is your physical interface to the printer's features
and functions. From the control panel, you can monitor the printer's operating status
and configure the specific printer functions.
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External View of the Printer
6. Operator Control
5. Toner Supply Cover
Panel
16. Upper Tray
14. Toner Collector
Bottle Cover
4. Multi-bypass Tray
11. Elevator Tray
1. Power Switch
3. Vertical Path Cover
10. Switch Back Cover
(Not Shown)
2. Front Cover
15. Finisher
13. HCF Top
Cover
9. Tray 3
7. Tray 1
8. Tray 2
12. High Capacity Feeder
Key
Component
Power Switch
Description
1
Press to turn the printer on and off.
Open to replace units, clear paper jams, or clean the inside of
the printer.
2
Front Cover
3
4
5
6
7
8
9
Vertical Path Cover
Multi-bypass Tray (MBT)
Toner Supply Cover
Open to clear paper jams.
Holds up to 150 sheets of paper.
Open to replenish the toner supply.
Operator Control Panel (OCP) Displays printer status and menu information.
Tray 1
Tray 2
Tray 3
Holds up to 2,000 sheets of paper.
Holds up to 500 sheets of paper.
Holds up to 500 sheets of paper.
Open to clear paper jams.
10 Switch Back Cover
11 Elevator Tray
Output tray.
12 High Capacity Feeder (HCF)
13 HCF Top Cover
Holds up to 3,000 sheets of paper.
Open to clear paper jams.
14 Toner Collector Bottle Cover
15 Finisher
Open to replace the toner collector bottle.
For stacking, job offset, and stapling.
Output tray.
16 Upper Tray
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Internal View of the Printer
3. Drum Unit
1. Toner Hopper Unit
2. Drum Center Lock
4. Fuser Latch
6. Developer Duct
5. Fuser Unit
7. TH Handle
Key
Component
Toner Hopper Unit
Description
Install the toner bottle here.
1
2
3
4
5
Drum Center Lock
Drum Unit
Holds the drum in place.
OPC drum.
Fuser Latch
Fuser Unit
Provides access to the fuser unit.
Fuses the toner on the paper.
Mount the developer bottle onto the developer duct to replace
consumed developer.
6
7
Developer Duct
TH Handle
Handle of the toner transfer unit.
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OCP Description
The Operator Control Panel (OCP) is a touch panel display that you use to set up print
options and monitor job and printer status. It is also used by the Network Administrator
to configure the printer and by the Service Technician to perform maintenance on the
printer.
Operator Control Panel
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Menu Structure
The OCP menu is structured as shown in the following flowcharts. Each box in the
chart represents an OCP display screen. Use this flowchart to assist you in setting print
job options.
Main Menu
Finisher Menu1
Jobs Menu
Reports Menu
Printer Menu
Setup Menu
Continued on
Continued on
Continued on
Cancel Printing
Status
Demo
Summary
Disk Directory
Fonts
• PCL Fonts
• PostScript Fonts
2
1
2
The Finisher Menu is only displayed when a Container Stacker is installed.
Available when PostScript is installed.
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Printer Menu
Paper
Source
Default
Output
PostScript1
ꢀ
Options
Test Print
(More Options)
• Wait Timeout
• Duplex-Always
• LPD Queuing
• Auto Proof
Sample
• Upper Tray
• Elevator Tray
• Print Errors
• Best Fit
• Job Timeout
Continued on
• Halftone Density
2
• Stacker 5
2
• Stacker 6
2
• Stacker 7
2
• Stacker 8
Print Quality
Finishing Test
• Solid Black
• SquareBlk/Skew
• Half Tone
• Staple:Front
• Staple:Rear
• Staple:Booklet
• Jogging
• GhostG
• Jitter
• Large Letters
• Diagonal Lines
• Density Scale
• Small to Large
• Text File 4%
• Cross Pattern
2
•
Jogging
Select Paper
Source
Select Paper
Source
3
Select Paper
Output
Select Paper
Output
PCL
• Wide A4
• Requested Tray
1
Available when PostScript is installed.
Available when the Container Stacker is installed.
2
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Paper
Source
ꢀ
Default
Paper Size
Paper Color
Paper Type
(More Options)
Select Paper
Source
Select Paper
Source
• AutoSelect
• MBT
• HCF
• 1
• 2
• 3
Paper Color
Settings
• Plain
• Bond
• Color
• Recycled
• Label1
• Special
• Transparency1
• Transparency-pp1
• Other
• Letterhead
• Preprinted
• Prepunched
Tray 1 2
Trays 2, 3 2
MBT
• Letter LEF
• Folio SEF
• Folio SEF
• A4 LEF
• A4 SEF
• A3 SEF
• A5 SEF
• B5 LEF
• B4 SEF
• Super B SEF
• Letter Tab LEF
• A4 Tab LEF
• Letter SEF
• Ledger SEF
• Executive LEF
• Folio SEF
• Legal SEF
• Statement SEF
• Super B SEF
• Statement SEF
• Custom Size
• LetterTab LEF
• A4 Tab LEF
• Executive LEF
• Super B SEF
• Letter Tab LEF
• A4 Tab LEF
• Custom Size
• Custom Size
• Letter SEF
• A4 SEF
Tray Adjust
Paper Weight
Ordered Sets
Select Paper
Source
Select Paper
Source
• 1
• 2
• 3
• MBT
• HCF
Paper Weight
Settings
Tray Adjust
Settings
3
1
2
3
Available when MBT is selected.
Available when the sensor plate in the tray is set to the first position.
Available when the HCF is installed.
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Setup Menu
1
OCP
Service
System
Consumables
Language
• Contrast
• Volume
Password
Password
• English
• Deutsch
• Français
• Español
Continued on
page 2-7
Developer Mix
Drum Unit
Fuser Web
• Exhaust
• Supply
1
Service menu items are for Service Technicians only and are not discussed in this manual.
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System
Password
Software
Log
Exit Jam
Recovery
ꢀ
Network
Reset
Parallel
(More Options)
Ack Pulse
Width
Capture to
File
Mode
• Compatible
• Bi-Directional
Gateway
Address
Boot Method
IP Address
Subnet Mask
HTTP Port
• DHCP
• STATIC
1
public
R/W
ꢀ
Country
Code
Energy
Energy
Save Mode
Calendar
Password
Emulation
(More Options)
Save Time
3
3
• AutoSelec
• PostScript
• PCL
• Time Zone
• Date
• Time
Auto
Online
3
• PostScript
• Options
• Auto Backup
• Output Cascade
• Best Fit Mode
• Time Zone
Options
2
3
1
Available when Energy Save Mode is enabled.
Available when the Container Stacker is installed
Available when PostScript is installed.
2
3
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Using the Menu Screens
The menus are accessed via the touch panel. Each OCP screen consists of icons that
you use to make selections. The icons that are used through the OCP screens are shown
below. Examples of the OCP screens are shown on the following pages..
Icon or
Button
Name
Function
Help
Touch to display Help on the current screen.
?
Information From the Main Menu, displays information about the printer and con-
sumables.
i
From relevant screens, displays an illustration of the paper trays or fin-
isher trays.
Pause/Offline
Touch to pause the printer.
ꢁ
ꢂ
Resume/Online When the printer is offline, touch to return to Ready status.
Menu/Cancel
Previous Menu Touch to cancel the current selection and return to the previous screen or
menu.
ꢃ
ꢀ
More Options
Touch to display additional options for the current selection.
Enter or Accept Confirm or Done. Touch to confirm your selection and return to the previous
screen or menu.
Sample
Touch to duplicate a currently printing page and output to the sample tray.
Touch to erase entire entry.
Clear Button
Delete Button
Ten Key
Touch to erase last character entered.
Use to enter numeric values.
–
Volume
Contrast
Status Bar
Use to adjust volume of the OCP touch pad.
Use to adjust the contrast level of the OCPdisplay.
Displays the current screen name and/or any system messages.
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Main Menu
1.The Main Menu screen is shown below. A description of the elements that make up
the screen follows.
Status Bar
Ready
Help
Current Screen
Information
Printer Menu
Setup Menu
Reports Menu
Finisher Menu
Sample
Jobs Menu
Pause/Offline
Icon
?
Function
Touch to open Main Menu Help.
Touch to display information about the printer and consumables.
Touch to pause the printer.
i
ꢁ
Touch to duplicate a current printing page and output to the
•Standard Finisher: Upper tray
•Container Stacker: Sample tray
Consists of one or two lines of text for displaying messages and instruc-
tions.
Status Bar
Printer Menu
Setup Menu
Reports Menu
Jobs Menu
Stacker is installed.
Finisher Menu
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Information
When you select Information from Main Menu, this screen is displayed. You use it to
confirm about printer settings and consumables described as below.
„
„
„
Printer
Displays information about the engine and controller software revision, error
counts, and the current paper type and source settings.
Consumables
Displays the status of the consumables: Toner, Developer Mix., Drum, and Fuser
Web.
Usage
Displays current information regarding print density, preventative maintenance,
and page counts.
„
„
Finisher
Displays information regarding the status of the Finisher.
Network
Displays information such as MAC and IP Address, Gateway Address, Subnet
Mask and HTTP Port.
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Printer Menu
When you select Printer from the Main Menu, this screen is displayed. You use the
Printer Menu to gain access to the printing options described in the table below.
PCL
„
Paper Source
ˆ
Default
Defines the default paper tray. Use this when the paper source is not
designated by a host command. If a command from the host defines the paper
source, the OCP setting is ignored. When “AutoSelect” is selected, tray is
automatically selected according to paper size and/or paper type defined by
host.
ˆ
Paper Size
When Paper Size is selected the paper size of the currently selected paper
source is displayed. When the “Custom Size Switch” in the tray is set to
“Standard”, paper size is automatically detected. See “Setting the Custom
ˆ
ˆ
Paper Type
Defines the paper type to desired input tray. The paper type screen displays
currently selected paper type, and the option buttons to select another paper
Paper Color
Sets the paper color for the selected input tray. The paper color screen displays
the currently selected paper color, and the option buttons to select another
paper color. There are 7 pre-defined colors and up to 80 custom colors to
choose from. Custom colors are defined using the Web Utilities. See “Setting
the Paper Color” on page 3-17 for more information.
ˆ
Paper Weight
Defines the paper weight for the input tray. The paper weight screen displays
the currently defined paper weight, and the options to redefine the paper
Weight” on page 3-17 for detailed information and instructions.
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ˆ
ˆ
Tray Adjust
The print position can be adjusted vertically and horizontally using the Tray
Adjust option. When printing in duplex mode, you can set different tray adjust
values for the front side and back side of the paper. See “Setting the Tray
Ordered Sets
You can define an ordered set by specifying the number of pages in the set and
the paper source tray(s) that contain the ordered set pages. The printer will
support input tray cascading for ordered sets based on paper size and media
instructions.
„
„
Default Output
Use this option when the output tray is not designated by a host command.
Options include Upper Tray, Elevator Tray and Stacker 5, 6, 7 and 8, (if installed).
If a command from the host defines the output tray, the OCP setting is ignored.
Options
ˆ
Wait Timeout
Defines the time period (in seconds) from reception of last data to the
reception of next data. If data is not received within the defined period, the job
is terminated. A command from the host will override the OCP setting.
ˆ
LPD Queuing
Can be set to enable or disable. The factory default is disabled. When enabled
the printer will accept and queue additional print jobs while a data transfer is
in process for another job.
ˆ
ˆ
Duplex Always
Can be set to enable or disable. When set to enable, the printer will always
print in duplex mode.
Auto Proof Sample
This function provides automatic proof sample printing instead of manually
pressing the Sample button on the OCP. The auto proof sample interval is
0 - 5,000 pages in 500 sheet increments (0, 500, 1,000, 1,500, ... 5,000). For
example, if the interval is set to “500”, the printer will automatically output a
proof sample to the sample tray every 500 sheets. If the interval is set to “0”,
the function is disabled.
„
PostScript
Print Errors
ˆ
Can be set to enable or disable. When set to enable, the printer will print an
error page when a PostScript error occurs.
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ˆ
Best Fit
Can be set to enable or disable. When enabled, if the requested paper size is
not present in any tray, the printer will select the closest available paper size
and scale the image to fit. Best Fit works in conjunction with the Best Fit
Mode option in the System Menu.
ˆ
ˆ
Job Timeout
Defines the time limit for processing of the PostScript job. The valid range is
0 or 15 - 999.
Halftone Density
Halftone Density can be adjusted to Light, Medium, Dark or Custom.
NOTE:
The Halftone Density menu is only displayed when the Halftone Selection
in the Service menu is enabled.
„
„
Test Print
Use this button to print a test pattern for checking the print quality or the print
PCL
ˆ
Wide A4
Can be set to enable or disable. When set to enable, the printer changes the
margin/printable area of A4 paper so that 80 10-pitch characters may be
printed on a line.
ˆ
Requested Tray
Exclusively - Printer should print from the requested tray only.
First - Printer should print from the requested tray first.
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Setup Menu
When you select Setup from the Main Menu, this screen is displayed. Use it to gain
access to the Setup option screens that are described in the table below.
„
OCP
ˆ
Volume
The volume of the OCP touch pad can be adjusted within a range of 0 to 5.
The factory default is 3.
ˆ
Contrast
The contrast of the OCP can be adjusted within a range of 1 to 16. The factory
default is 10.
„
„
Service
The Service option is used by an Authorized Service Technician and is password
protected.
System
The System option is password protected. Contact your System Administrator for
access to these options.
ˆ
Reset
Press to reboot the printer.
ˆ
Software Log
Press to create a software log. A power cycle is required after creating the log.
ˆ
ˆ
Parallel
Network
Defines the parameters of the network. The network is displayed as
10/100/1000 (AUX). Other Network parameters include: IP Address, Subnet
Mask, Gateway Address, Boot Method, HTTP Port
ˆ
Calendar
Time Zone - GMT -12:00 to GMT +12:00.
Date - 0000/00/00 (Year/Month/Day)
Time - Set printer clock
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ˆ
Country Code
Select the appropriate country code used in international phone numbers. A
complete list is available in your telephone book or on the Internet. Country
Code is not necessarily related to language. The default setting is 1.
ˆ
ˆ
Energy Save Mode
Can be set to enable or disable.
Energy Save Time
When Energy Save Mode is enabled use this option to set the wait time (in
minutes) before the printer enters Energy Save Mode.
ˆ
Password
Use to change the System password. The system password is used by your
System Administrator and provides access to the system parameters.
ˆ
ˆ
Emulation
Options are AutoSelect, PostScript and PCL.
Public R/W
Can be set to enable or disable. Enable allows read/write when SNMP
community name is Public.
ˆ
Auto Online
Can be set to enable or disable. When disabled, if the offline button is pressed
the printer will remain in an offline status until the button is pressed again.
When enabled, the printer will automatically return to an online status within
3-5 minutes without pressing the button.
ˆ
ˆ
Auto Backup Time
Valid range is 0 - 23 (corresponding to the hour of the day). A system data
backup will be performed if the printer is on at the set time.
Best Fit Mode
Can be set to Standard or Compatible. Best Fit Mode works in conjunction
with the Best Fit setting.
Standard: Mode for PostScript Version 3015 command sets.
Compatible: Mode for PostScript Version 3011 command sets.
ˆ
Output Cascade
Lower to Upper - The lower trays are given priority within each stacker.
Upper to Lower- The upper trays are given priority within each stacker.
Available only when the optional Container Stacker is attached. When two
Container Stackers are attached the setting applies to both. The priority
between Container Stackers is Container Stacker 1 first, then Container
Stacker 2.
„
„
Consumables
Use to replace the Developer Mix, Drum Unit, and Fuser Web
Language
Use to set the OCP language to English, Deutsch, Français, or Español.
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Reports Menu
When you select Reports from the Main Menu, this screen is displayed. You use it to
print the reports described below.
„
„
„
Status
Touch to print a status report and return to the Main Menu. The status report
shows the current configuration of the printer and printer usage information.
Demo
Touch to print a demo report and return to the Main Menu. The demo report
shows the printer specifications such as speed, paper handling, resolution, etc.
Summary
Touch to print a summary report and return to the Main Menu. The summary
report shows processor, connectivity, RAM and other miscellaneous information.
„
„
Disk Directory
Touch to print a disk directory report and return to the Main Menu.
Fonts
Touch to print the fonts summary options (PCL fonts and Postscript fonts).
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Finisher Menu for the Container Stacker
When you have the optional Container Stacker installed and you select the Finisher
icon from the Main Menu, this screen is displayed. You use it to gain access to the
Container Stacker options.
For additional information on the Container Stacker, refer to the Container Stacker
User’s Guide.
„
„
Short Stacking
Can be set to enable or disable. When enabled, the paper stack is limited to 75%
of the stacker capacity.
Decurler
The options for the Decurler are AutoSelect, enable, or disable. Activating the
decurler may cause paper jams when printing with 28 lb. bond or heavier paper.
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Jobs Menu
When you select Jobs icon from the Main Menu, this screen is displayed. You use the
Jobs Menu to cancel print jobs in the printer.
Job-01
Job-02
Text-fil
1/3-12
0/1-1
0/1-1
““ 16:02 P
““ 16:03 P
““ 16:08 P
List of Jobs
Scroll Bar
““ 16:02 P
1/3-12
Job-01
Job Name
Job Status
P: Pause A: Active
C: Cancel
Current Copy
Total Copy
Page Count
Time
User Name
„
„
„
„
Scroll Bar
Touch to scroll the list of jobs.
Select All
To cancel all print jobs, press Select All, then press Delete.
Clear All
Press Clear All to deselect all print jobs.
Delete
To cancel a single job, touch the job name, then press Delete.
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Passwords
Passwords provide security to restrict access to system parameters and certain printer
maintenance functions. Two types of passwords are available with your printer: a
system password and a service password.
The system password is used by your System Administrator and provides access to the
system parameters. The service password is used by your Service Technician and
provides access to service and maintenance functions as well as the system parameters.
For additional information, contact your System Administrator.
NOTE:
If the system password is lost it must be set up again. Contact your
authorized Service Technician.
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Paper
To obtain good print quality, use the recommended paper and properly position it in the
correct trays. For the desired paper orientation, see the labels on the trays. Refer to
Appendix C for detailed information about paper specifications and printing on special
print media.
Paper Weights
The printer accepts the following paper weights in all paper trays, including the MBT
and HCF:
„
„
Bond paper: 16-53 lb (60-199 g/m2)
Index paper: 90-110 lb (163-199 g/m2)
Paper Color
The printer accepts color paper in all paper trays, including the HCF. The seven pre-
defined colors are listed below. Additionally, you can define up to 80 custom colors
using the Web Utilities.
„
„
„
„
„
„
„
White
Pink
Yellow
Buff
Goldenrod
Blue
Green
Unacceptable Paper
Avoid using the following media as they cause paper jams and print quality problems.
„
„
„
„
„
„
„
„
„
„
„
Excessively thick or thin paper
Paper that has already been printed (preprinted letterhead is allowed)
Wrinkled, torn, or bent paper
Moist or wet paper
Curled paper
Paper with an electrostatic charge
Glued paper
Paper with special coating
Colored paper with surface treatment
Paper unable to withstand temperature of 302°F (150° C)
Thermal paper
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„
„
„
„
Carbon paper
Paper with paper fasteners, ribbons, tape, etc., attached
Heavily textured paper
Label stock with exposed backing sheets
Storing Paper
Store the paper properly to avoid print quality problems and paper jams.
„
Store paper horizontally, in a flat, dry location to avoid wrinkling, bending,
curling, etc.
„
„
Store paper away from direct sunlight.
Store any unused paper in its original packing.
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Paper Sizes, Paper Types, and Printer Input Trays
The following tables show which paper sizes and types can be used with the printer's
input trays. The paper size is shown in both millimeters and inches. The term SEF
indicates the paper is being fed into the printer short edge first and the term LEF
indicates the paper is being fed into the printer long edge first.
Leading Edge
mm/inch
Side Edge
mm/inch
Tray
1, 2, 3
Paper Size
A5 (SEF)
HCF
MBT
149.0/5.83
257.0/10.13
210.0/8.3
297.0/11.7
257.0/10.1
297.0/11.7
279.0/11.0
216.0/8.5
374.0/11.0
297.0/11.7
216.0/8.5
216.0/8.5
279.0/11.0
305.0/12.0
216.0/8.5
267.0/10.5
210.0/8.26
182.0/7.17
297.0/11.7
210.0/8.3
364.0/14.3
420.0/16.5
216.0/8.5
279.0/11.0
279.0/9.0
225/8.85
2, 3 only
9
9
9
9
9
9
9
9
9
B5 (LEF)
9
A4 (SEF)
9
A4 (LEF)
9
9
9
B4 (SEF)
9
A3 (SEF)
9
Letter (LEF)
Letter (SEF)
Tabstock (Letter LEF)
Tabstock (A4 LEF)
Folio (SEF)
9
9
9
9
9
330.0/13.0
356.0/14.0
432.0/17.0
457.0/18.0
140.0/5.5
184.0/7.255
9
9
9
9
9
9
Legal (SEF)
Ledger (SEF)
Super B (SEF)
Statement (SEF)
Executive (LEF)
Custom
9
9
9
2, 3 only
2, 3 only
139.7 to 304.8/ 182.0 to 457.2/
7.2 to 18.0
9*
9
(0.1 mm/0.1 in. increments) 5.5 to 12.0
* Tray 1 can be adjusted; however, the physical settings are limited to standard paper sizes. Use
of custom size paper may result in skewing.
Paper Type
Label
Tray 1, 2, 3
HCF
MBT
9
9
9
9
9
9
9
9
9
9
Letterhead
Pre-printed
Pre-punched
Plain
9
9
9
9
9
9
9
9
9
9
9
9
9
9
9
9
Bond
Color
Special
Other
Transparencies
3-4
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Loading Paper
Load paper into the trays according to the instructions that follow. See “Loading
Special Media” on page 3-12 for directions on loading prepunched and preprinted
paper, as well as tab stock. Paper can be loaded while a print job is running, except into
the tray that is currently in use.
Loading Paper in Tray 1
WARNING!
Do not open Tray 1 if the Fuser Unit is pulled out. The printer may tip over
causing personal injury or damage to the printer.
1. Open the tray by pulling it by the handle.
2. Adjust the size guide to the proper size. The available sizes are marked on the tray.
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3. Adjust the sensor plate to the proper size. Size markers are located on the sensor
plate in the following order: triangle (special), B5, A5, LGR, LGL, LTR, B4, A3,
and A4.
If the paper size you need is not listed, set the sensor plate to triangle (the first
4. Place the paper into the tray.
NOTE:
The paper should be loaded no higher than the Max. level indicator. The
Max. level indicator is located inside the tray.
5. Close the tray.
by making the following selections:
Printer / Paper Source / Paper Size / tray #/ paper size
7. Adjust the paper weight. The default paper weight is 20 lb. bond. If necessary,
change the paper weight by making the following selections:
Printer / Paper Source / ꢀ / Paper Weight / tray #
8. Select Index, Bond, or g/m2, then use the keypad to input the weight and press ꢄ.
3-6
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Loading Paper in Tray 2 or 3
1. Open the tray.
2. Adjust the size guide to the proper size. The available sizes are marked on the
bottom of the tray.
3. Adjust the sensor plate to the proper size. Size markers are located on the sensor
plate in the following order: triangle (special), B5, A5, LGR, LGL, LTR, B4, A3,
and A4.
If the paper size you need is not listed, set the sensor plate to triangle (the first
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4. Place the paper into the tray.
NOTE:
The paper should be loaded no higher than the Max. level indicator. The
Max. level indicator is located inside the tray.
5. Close the tray.
by making the following selections:
Printer / Paper Source / Paper Size / tray # / paper size
7. Adjust the paper weight. The default paper weight is 20 lb. bond. If necessary,
change the paper weight by making the following selections:
Printer / Paper Source / ꢀ/ Paper Weight / tray #
8. Select Index, Bond, or g/m2, then use the keypad to input the weight and press ꢄ.
3-8
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3. Push down the paper tray.
4. Set the paper onto the tray.
3-10
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Loading Paper into the HCF
WARNING!
The table inside the HCF automatically descends when you open the door
of the HCF. Do not allow anything to be caught between the table and the
bottom of the HCF.
1. Open the door of the HCF by pulling it by the handle. The table inside the HCF
automatically moves to its lowermost position and stops.
2. Set the paper into the HCF. (The HCF is set to handle Letter LEF or A4 LEF size
only. A service call is required to change from one size to the other.)
NOTE:
The paper should be loaded no higher than the Max. level indicator. The
Max. level indicator is located inside the HCF.
3. Close the door.
ni c ihparg ot refeR
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Loading Special Media
Pre-punched Paper
Load pre-punched paper as indicated in the following diagrams. Refer to Appendix C
for more information about using pre-punched paper.
Table 0-1. Simplex Printing (Single-sided)
Loading into
Paper Size
Orientation
Tray 1 - 3
MBT or HCF
Portrait and
Landscape
Letter/A4
Ledger/A3
Ledger/A3
Letter/A4
Letter/A4
Ledger/A3
Portrait
Landscape
Portrait
Landscape
Portrait and
Landscape
Arrows indicate paper feed direction.
3-12
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Table 0-2. Duplex Printing (Double-sided)
Loading into
Paper Size
Orientation
Tray 1 - 3
MBT or HCF
Portrait and
Landscape
Letter/A4
(Long Edge Bind)
Portrait
Ledger/A3
Ledger/A3
Ledger/A3
Letter/A4
Letter/A4
(Short Edge Bind)
Landscape
(Short Edge Bind)
Portrait and
Landscape
(Long Edge Bind)
Portrait
(Short Edge Bind)
Landscape
(Short Edge Bind)
Arrows indicate paper feed direction.
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Loading Pre-printed Paper
more details about using pre-printed paper.
Loading Into
Print
Paper Type
Mode
Tray 1 - 3
MBT/HCF
Front side up
Simplex
Duplex
Simplex
Front side down
Paper up to 9 in. (feed direction),
front side down
Front/Back Side
Predetermined
Front side up
Paper longer than 9 in. (feed
direction), front side up
First sheet on top, face down
First sheet on top, face up
Paper up to 9 in. (feed direction),
first sheet on top, face down
Page Number
Predetermined
Duplex
First sheet on top, face up
Paper longer than 9 in. (feed
direction), first sheet on top, face
up
3-14
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Loading Tab Stock
1. Load tab stock as shown in the illustration below.
Top
Bottom
NOTE:
Avoid bending the tabs or the corners of the tab dividers as this will
increase the likelihood of a jam occurring during the printing process. If a
In the main paper trays, place the straight edge of the tab stock against the straight
right leading edge of the paper tray. The tabs should be on the left, also known as
the trailing edge. In the MBT, place the straight edge into the machine. Tab stock
cannot be used in the HCF.
Load only complete tab sets. The first tab in the set should be on top of the stack
and the last tab on the bottom. Adjust the paper guides so that they hold the tab
stock securely in position in the tray.
NOTE:
You must set the sensor plate in the tray to the first position (denoted by a
triangle).
2. Select the paper size from the OCP by making the following selections. (If the tab
stock is not 9 in. by 11 in., select Custom Size.)
Printer / Paper Source / Paper Size / tray number / LetterTab or Custom Size
on page 3-16 for instructions on entering the custom paper size.
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Setting the Custom Paper Size Values
If the paper size you have selected is a custom size you must set the paper size using
the OCP. First, follow the steps for loading paper into the desired tray, then perform
these steps.
1. On the Custom Paper Size screen, touch the value box for the leading edge (the
arrow in the illustration points to the leading edge). The Custom Paper Size Input
screen is displayed.
2. Using the number pad, enter the value for the leading edge of the paper.
3. Press theꢄkey. The display returns to Custom Paper Size and the value you have
entered is shown.
4. Touch the value box for the side edge. The display returns to Custom Paper Size
Input.
5. Using the number pad, enter the value for the side edge of the paper.
6. Press theꢄkey. The display returns to Custom Paper Size and now both values
you have entered are displayed.
7. Press theꢄkey. Your custom paper size settings are now saved.
Setting the Tray Adjust Values
The tray adjust feature is used when it is necessary to shift the image on the printed
page. You can shift the image feed direction +1.0 in (25.4 mm) or -0.5 in (12.6 mm)
and you can shift the image ±0.5 in. (12.6 mm) in the scan direction. When printing in
duplex mode, you can set different tray adjust values for the front side and back side of
the paper.
1. To display the Tray Adjust screen, make the following selections from the OCP:
Printer / Paper Source/ ꢀ / Tray Adjust / tray number
2. On the Tray Adjust screen, touch the left-most value box. The Tray Adjust Input
screen is displayed.
3. Using the number pad, enter the value for the feed direction of the paper. For
example, entering +1.0 moves the image 1.0 in. to the right on the printed page.
4. Press theꢄkey. The display returns to the Tray Adjust screen and the value you
have entered is shown.
5. Touch the bottom-most value box. The display returns to Tray Adjust Input.
6. Using the number pad, enter the value for the scan direction of the paper. For
example, entering +0.5 moves the image 0.5 in. to the top of the printed page.
7. Press theꢄkey. The display returns to the Tray Adjust screen and now both
values you have entered are displayed.
8. Press theꢄkey. Your tray adjust settings are now saved.
3-16
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Setting the Default Paper Source
The Default Paper Source feature is used when the paper source is not specified in the
job.
1. To set the Default Paper Source make the following selections from the OCP:
Printer / Paper Source / Default / Tray # or AutoSelect / ꢄ
Setting the Paper Type
The Paper Type feature is used when the type of paper being used is anything other than
Plain.
1. To set the paper type for each tray make the following selections from the OCP:
Printer / Paper Source / Paper Type / Tray # / desired paper type / ꢄ
Setting the Paper Weight
The Paper Weight feature is used when the paper weight being used is anything other
than 20 lb..
1. To set the paper weight for each tray make the following selections from the OCP:
Printer / Paper Source / >> / Paper Weight / Tray #
Using the number pad, enter the value for paper weight and press the ꢄkey.
Setting the Paper Color
The Paper Color feature is used when the paper color being used is anything other than
white.
1. To set the paper color for each tray make the following selections from the OCP:
Printer / Paper Source / Paper Color / >> / Tray #
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Ordered Sets
Using the OCP or the WEB you can define an ordered set by specifying the number of
pages (12 max.) in the set and the paper source tray(s) that contain the ordered set
pages. The printer will support input tray cascading for ordered sets based on paper size
and media type
NOTE:
The printer can support only one ordered set size at a time; therefore, make
sure the paper size and media type for each tray in the cascade are the same.
PCL tray grouping is also supported for ordered sets. All trays in a group must have the
same configuration to allow cascading. Trays not included in the group must have a
different configuration.
NOTE:
For more information on PCL Tray Grouping refer to the Web Utilities
Guide and/or the PCL Programming Guide.
In the event that a paper jam, job cancellation, or other recoverable printer error occurs
while printing ordered sets, the printer will prompt you to clear the paper path. When
the paper path is clear, press Continue on the OCP. The printer will automatically
remove the remaining sheets of the ordered set to the sample tray, reprint the set(s) that
were in the paper path, and complete the job.
Some examples of ordered sets are:
„
„
„
„
Tabs
NCR
Prenumbered pages
Special forms
3-18
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Define the Ordered Sets
1. From the OCP make the following selections:
Printer / Paper Source / ꢀ / Ordered Sets
The Ordered Sets and Size screen will be displayed.
2. Select the tray(s) and the number of pages in the set.
3. Press theꢄkey. Your settings are now saved.
4. Load the ordered set pages into the tray(s).
NOTE:
When loading ordered media to a tray you must load the paper in complete sets
If you print a subset of the complete set the unused pages will be delivered to the
sample tray.
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3-20
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Replacing Consumables
When a consumable needs to be replaced, the printer stops printing and displays an
error message indicating which consumable should be replaced. The following table
shows the life expectancy of each consumable.
Consumable
Toner
Average Life Expectancy
1
36,000 images (5% coverage )
Developer Mix
Drum Unit
480,000 images (600,000 drum rotations)
400,000 images (500,000 drum rotations)
• 1,600,000 images, or
• 4,000 hours (time that heater of fuser unit has
been turned on) (70ppm)
Fuser
• 3,000 hours (time that heater of fuser unit has
been turned on) (92ppm)
Fuser Cleaning Web
Toner Collector Bottle
320,000 images
Every other refill of the toner
NOTE:
“Image” means paper size of Letter/A4 LEF. Other page sizes will have
“images” based on Length of Form/8.5”.
Standard toner collector bottle replacement is every other toner supply.
However, depending on print density requirements, the replace toner
collector bottle message may be displayed at varying frequencies.
External factors can affect the average yield of consumables. Some of these factors are:
„
„
„
„
„
„
„
„
Humidity
Temperature
Type of paper
Run length of jobs
Adequate ventilation around equipment
Image coverage on page
Print Utilization - if less than 80%, projected consumable life may become shorter
Print density
1
Coverage is calculated per printed sheet and is defined as the ratio of area with toner to the total area of the sheet.
Toner usage is based on 5% coverage when the toner density level is set to the default value. The following items
affect toner coverage: the printed image content, the paper used, and the condition and calibration of the printer.
Actual toner usage may vary due to these factors.
4-2
Care and Maintenance
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Adding Toner
1. Open the Toner Supply Cover.
Toner Supply Cover
Toner Hopper Unit
2. Make sure that the mouth of the toner bottle is closed. Shake the toner bottle up
and down about six times, then turn the toner bottle upside down and shake it
again.
5 - 6 times
5 - 6 times
CAUTION!
Toner is not harmful to the human body, but if some toner has come in
contact with your skin or clothes, you should wash it immediately with
cold water.
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3. Peel the toner seal film.
NOTE:
Before peeling the toner seal film, make sure that the projection of the
toner bottle cap is located at the click point. If it is not, turn the bottle cap
counterclockwise to move the projection to the click point as shown in the
figure below, and then peel the seal film.
4. Install the toner bottle into the Toner Hopper Unit so that the triangle marks on the
bottle mouth and the Toner Hopper Unit line up. Turn the bottle in a half circle
until the triangle mark on the bottle comes to fit the circle mark on the Toner
Hopper Unit.
Toner Bottle
Circle Mark
4-4
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5. Hold the top of the bottle and tap the side to transfer the toner into the Toner
Hopper Unit.
6. When the toner bottle is empty, turn it back in a half circle and take it out.
Empty Toner Bottle
180°
7. Close the Toner Supply Cover and discard the empty toner bottle.
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Replacing the Toner Collector Bottle
When the OCP displays the message Toner Bottle Full, replace the Toner
Collector Bottle with a new empty bottle.
1. Open the Toner Collector Bottle Cover and the Inner Cover. (The Toner Cover
Door is located at the right side of the printer next to the MBT.)
2. Remove the old Toner Collector Bottle.
Toner Collector
Bottle Cover
Empty Toner Bottle
Inner Cover
Install
Remove
3. Remove the cap from the side of the Toner Collection Bottle and place it on top of
the bottle to seal it.
Cap
4. Install a new Toner Collector Bottle. (See illustration for Step 2.)
5. Close the Inner Cover and the Toner Collector Bottle Cover.
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6. Dispose of the full toner bottle properly.
WARNING!
Waste materials should be disposed of or incinerated under conditions
which meet all federal, state and local environmental regulations. Since
regulations may vary from one region to another, check with the agency
that governs waste disposal in your area for proper procedures.
Replacing the Developer Mix
Replacing the developer mix is a two-phase process. First you exhaust the Developer
Mix, and then you supply it.
Exhausting the Developer Mix
1. Take the empty developer bottle out of the box.
2. Open the Front Cover of the printer.
3. Attach the empty developer bottle to the Developer Unit Duct so that the slot on
the bottle fits the projection on the duct.
Projection
Slot
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4. Lock the empty developer bottle by turning the developer bottle cap about 160
degrees in the direction shown below.
160°
CAUTION!
Hold the developer bottle when you turn the cap so that the bottle is not
turned together with the cap.
5. To start the exhaust process, make the following selections from the OCP:
Setup / Consumable / Developer Mix / Exhaust
The exhaust process takes approximately 2 minutes.
6. Remove the developer bottle by turning the bottle cap back about 160 degrees in
the direction shown below.
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Supplying the Developer Mix
Be sure to use only the developer mix that is specified for the printer. Using developer
that is not specified for the printer may degrade print quality or cause damage to the
printer. Refer to the table below to determine the correct developer mix for your printer.
Developer Mix
Printer Model
Part Number
Label Color
DDP70
(399071-900)
White
DDP70k, DDP70e,
and DDP92
404030
(337600-003)
Green*
* Use developer mix Type-K (with a green
label) when the seal shown at right is
pasted on the duct of the developer unit.
1. Take the new developer bottle out of the box and shake it.
2. Remove the duct cap from the developer duct.
3. Place the new developer bottle onto the developer unit duct.
Cap
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4. Lock the bottle in place by turning the developer bottle cap about 160 degrees in
the direction shown below.
160°
CAUTION!
Hold the developer bottle when you turn the cap so that the bottle is not
turned together with the cap.
5. To start the replacement process, make the following selections from the OCP:
Setup / Consumable / Developer Mix / Supply
The replacement process takes approximately 2 minutes. (Maximum replacement
time is 4½ minutes.)
6. Turn the cap back about 160 degrees in the direction shown and remove the
developer bottle.
160
°
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7. Place the duct cap back on the developer duct.
8. Clean any spilled developer from the printer.
9. Close the Front Cover.
NOTE:
Save the empty developer bottle for use during the next developer exhaust
process.
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Replacing the Drum Unit
To remove the Drum Unit:
CAUTION!
When handling the drum unit do not touch the green surface of the drum
and do not set the unit down with the green surface touching anything.
1. Open the Front Cover of the printer.
2. Turn the handle clockwise to release the Drum Unit.
TH Handle
3. Turn the Drum Center Lock until the tab on the side of the lock appears. Push the
tab to release the Lock. Pull the drum center lock out of the center shaft.
Drum Center Lock
Tab
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4. Using the grip of the front side of the drum unit, pull it out until the stopper behind
the unit catches, then hold the handle and lift the drum unit to remove it.
Drum Unit
:
CAUTION!
When handling the drum unit do not touch the green surface of the drum
and do not set the unit down with the green surface in contact with the
table.
Handle
Drum Unit
Front Guide
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To install the new Drum Unit:
1. Align the groove on both sides of the Drum Unit to the Drum Unit Front Guides
that are located on the front side of the Console Frame. Push the front grip of the
Drum Unit until the Drum Unit is set in the proper position.
Groove
Drum Unit Front Guide
Center Shaft
Front Grip
2. Replace the Drum Center Lock on the Center Shaft. Push the lock until it latches.
Make sure the lock is latched by pulling. It should not come back out.
3. Turn the handle counterclockwise to close the TH unit.
4. Close the Front Cover of the printer.
5. To clear the usage counter for the Drum Unit, make the following selections from
the OCP:
Setup / Consumable / Drum Unit /
4-14
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Replacing the Fuser Cleaning Web
To remove the Fuser Unit:
1. Open the Front Cover of the printer.
WARNING!
The Fuser Unit is very hot. Do not touch any parts of the Fuser Unit
except those parts which are used to replace the Fuser Cleaning Web.
Do Not open the Fuser Unit and Tray 1 at the same time. The printer may
tip over causing personal injury or damage to the printer.
2. Hold up the Fuser Latch and pull out the Fuser Unit.
Fuser Latch
Fuser Unit
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3. Open the Web Holder Plate as shown below.
Web Holder Plate
4. Pull the handle up and use it to lift the Fuser Cleaning Web out of the Fuser Unit.
Handle
Fuser
Cleaning Web
Fuser Unit
4-16
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To install the new Fuser Cleaning Web:
1. Slide the Fuser Cleaning Web into the slots of the Fuser Unit and lock it into place
by pushing down the handle.
Handle
Slot
Slot
2. Close the Web Holder Plate and push the Fuser Unit back in.
3. Close the Front Cover.
4. To clear the usage counter for the Fuser Web, make the following selections from
the OCP:
Setup / Consumable / Fuser Web /
Replacing Staples
For staple replacement instructions refer to the finisher user’s guide.
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Clearing Paper Jams
This section addresses printer paper jams only. If a paper jam occurs in the finisher,
refer to your option-specific finisher user’s guide.
The location of a paper jam is displayed on the OCP.
When clearing a paper jam, remove paper that is located in the Vertical Path Cover area
first, then clear the remaining paper as indicated on the OCP display..
NOTE:
The Vertical Path Cover is also referred to as the “Input Station Cover”
(IS Cover).
Vertical Path (IS) Cover
Follow the steps below to clear paper from the Vertical Path Cover
1. Open the Vertical Path Cover and remove the jammed paper. Paper along the
paper path is automatically ejected from the Vertical Path Cover.
2. Close the Vertical Path Cover.
3. Touchꢂon the OCP to clear any error messages.
4-18
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Switch Back Area
Follow the steps below to clear paper from the Switch Back Area.
1. Open the Finisher Cover and the Tab.
Finisher
Cover
Tab
2. Open the Switch Back Cover.
NOTE:
The Switch Back Cover is located on the left side of the printer, but is
accessed from inside of the Finisher.
Switch Back Cover
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3. Turn the Fuser Unit Handle to the RELEASE position and rotate the purple knob
in the direction shown below to remove the jammed paper.
NOTE:
The jammed paper may come out of the slot below the cover.
Fuser Unit
Handle
Knob
Slot
4. Close the Switch Back Cover. Then close the Tab and the Finisher Cover.
5. Touchꢂon the OCP to clear any error messages.
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3. Rotate the purple knobs as shown below to remove any jammed paper.
Knobs
Paper Guide
Tabs
4. Turn the TH handle to the LOCK position.
5. In duplex printing, remove any jammed paper from the Paper Guide Tab. While
holding the Paper Guide Tab up, rotate each purple knob as shown below to
remove any jammed paper.
TH Handle
Paper Guide Tabs
6. Turn the TH Handle and the Fuser handle to the LOCK position.
7. Close the Front Cover.
8. Touchꢂon the OCP to clear any error messages.
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Trays 1, 2, and 3
Follow the steps below to clear paper from Trays 1, 2, and 3.
Tray 1
WARNING!
Do not open Tray 1 if the Fuser Unit is pulled out. The printer may tip over
causing personal injury or damage to the printer.
1. Open the tray and remove the jammed paper.
2. Close the tray.
3. Touchꢂon the OCP to clear any error messages.
Tray 2 or 3
1. Open the tray and remove the jammed paper.
2. Close the tray.
3. Touchꢂon the OCP to clear any error messages.
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Multi-bypass Tray
Follow the steps below to clear paper from the MBT.
1. Remove the jammed paper by pulling it out in the direction shown below.
2. Touchꢂon the OCP to clear any error messages.
High Capacity Feeder
Follow the steps below to clear paper from the optional HCF.
WARNING!
The table inside the HCF automatically descends when you open the door
of the HCF. Do not allow anything to be caught between the table and the
bottom of the HCF.
1. Open the door of the HCF and remove any jammed paper.
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2. Take out the Top Cover and remove any jammed paper.
3. Return the Top Cover to its original position and close the door of the HCF.
4. Touchꢂon the OCP to clear any error messages.
Tab Stock Jam Recovery
If a jam occurs when the tab stock is in the paper path, follow the steps below to clear
the printer and resume your print job. If there is no tab stock in the paper path, proceed
as you would for any paper jam.
1. Clear the jammed paper and tab stock from the paper path.
2. Determine which tab in the set was affected by the jam.
3. Open the paper tray that contains the tab stock. Remove tab stock from the stack
until the tab position that jammed is on top. Close the paper tray.
4. Return the printer to the on-line position and your print job will resume
automatically.
NOTE:
To avoid issues that may result from a paper jam, It is recommended that
you use the Ordered Set feature when printing on Tab Stock. See “Ordered
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Cleaning the Printer
In order to maintain print quality, thoroughly clean the printer following the
instructions below. When cleaning the printer, pay particular attention to the notes and
cautions for safe maintenance.
CAUTION!
Power OFF the printer prior to cleaning.
Do not use solvent on the printer. Using solvent may dissolve the plastic
and paint of the printer.
Do not use cleaning solutions to clean inside and around the printer. Use
only a water-moistened cloth.
NOTE:
If the toner gets on your clothes, wipe it off with a dry cloth first and wash
the clothes in COLD water. Be careful not to use hot water as it permits the
toner to permeate into the fabric. Although the toner is nontoxic, avoid
breathing toner particles.
Cleaning the Printer Covers
1. Wipe with a water-moistened, lint-free, soft cloth.
2. Dry with a clean, lint-free soft cloth.
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Cleaning the Inside of the Printer
1. Open the Front Cover.
2. Using a dry, lint-free cloth, clean inside the Front Cover by wiping any visible
toner away.
3. Close the Front Cover.
Cleaning Trays 1, 2 and 3, the MBT, and HCF
1. Open the tray and remove the paper.
2. Clean inside the tray, especially the corners, by wiping any visible toner away
with a dry lint-free cloth.
3. Load the paper back into the tray and close the tray.
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Cleaning the Toner Bottle Joint
1. Open the Toner Supply Cover.
2. Clean inside the Toner Supply Cover by wiping any visible toner away with a dry,
lint-free cloth.
Toner Supply Cover
Toner Hopper Unit
3. Close the Toner Supply Cover.
Cleaning the Conveyance Belt Area
NOTE:
When cleaning in the area surrounding the Drum Wrap Sensor, do not
touch the Drum Wrap Sensor or the hook of the Drum Wrap Sensor
Holder.
1. Open the Front Cover.
2. Turn the TH Handle to the RELEASE position.
4. Using a dry, lint-free cloth, gently wipe the visible dust from the Paper Guide, TR
Guide, Drum Wrap Sensor, and the Lower Stay (C). .
Drum Wrap Sensor
Lower Stay (C)
TH Handle
Paper Guide
TR Guide
CAUTION!
Use care to avoid damaging the Plastic Grid.
4-28
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5. Replace the Drum Unit.
6. Turn the TH Handle to the LOCK position.
7. Clean up any spilled Developer using a dry, lint-free cloth or a vacuum.
8. Close the Front Cover.
Cleaning the Toner Collector Bottle Area
1. Turn off the power.
NOTE:
If the power is not turned off prior to removing the Toner Collector Bottle,
the counter will be reset.
2. Open the Toner Collector Bottle Cover and the Inner Cover.
3. Remove the Toner Collector Bottle.
4. Clean the Toner Collector Bottle Cover, Toner Collector Bottle Box, the surface of
the Bottle Shutter, and the Inner Cover by wiping any visible toner away with a
dry, lint-free cloth.
Toner Sensor
Bottle Shutter
Toner Collector
Bottle Cover
Toner Collector
Bottle Box
Toner Bottle
Inner Cover
5. Replace the Toner Collector Bottle.
6. Close the Inner Cover and the Toner Collector Bottle Cover.
CAUTION!
Do not clean the Toner Sensor located on the underside of the Bottle
Shutter.
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Handling and Storing Supplies and Consumables
Paper
Proper handling and storing of paper are important to optimize the performance of the
printer. For best results, follow the instructions below.
When Loading
„
„
„
„
Be careful not to damage, crease, or fold paper when handling.
Eliminate any damaged paper before loading paper into the tray.
Do not load different types of paper into the same tray.
Remove any paper previously loaded in the tray when loading new paper. Do not
put new paper on the paper formerly loaded in the tray.
When Storing
„
„
Wrap the remaining paper to keep the proper moisture content.
Store the wrapped paper in an air-conditioned room. There should not be a
significant temperature difference between a paper storage environment and a
printer operating environment. It may cause paper jams.
When Paper Jams Frequently Occur
„
Replace the paper. Even if paper brands are same, characteristics may be slightly
different due to different environmental storage conditions.
„
Turn over the paper in the tray. This should not be applied when using paper
whose front side or back side is prearranged such as letterhead forms.
4-30
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Toner and Developer
Proper handling and storage of the toner bottle and developer bottle are important to
optimize printer performance. For best results, follow the instructions below.
When Purchasing
„
Use only toner and developer which are specified for the printer. Print quality may
be degraded and troubles may occur if using toner and developer that does not
meet the specification.
Developer Mix
Printer Model
Part Number
Label Color
DDP70
(399071-900)
White
DDP70k, DDP70e,
and DDP92
404030
(337600-003)
Green*
* Use developer mix Type-K (with a green
label) when the seal shown at right is
pasted on the duct of the developer unit.
„
„
Store the toner bottle and developer bottle in a well air-conditioned place. If the
temperature is over 104°F (40°C), the toner and developer may solidify. The
recommended storing temperature is 14°F - 104°F (-10°C~40°C). The
recommended relative humidity is 5% to 80%. Do not store for longer than 3
years after the date of manufacture.
Do not expose developer to the air. If exposed, developer may rust and degrade
printing quality.
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Chapter 5
Troubleshooting
What This Chapter Provides
This contains the following information.
„
„
„
„
„
„
„
„
„
NOTE:
The following sections provide troubleshooting guidelines. If you are still
unable to resolve a problem, contact your authorized service center.
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Guidelines Flowchart
Determine the type of problem.
Cannot perform
print jobs because
of a printer error.
The printer cannot
be connected to
the host system.
The printer cannot
be powered on.
Problem with print
quality.
Check the device
address definition
at the host
system. Correct if
incorrect.
Check the OCP
error message
and take the
Check if the main
power distributor
switch is on.
Check paper,
toner, or
developer for its
quality, storing,
and handling
conditions.
appropriate
corrective action.
Eliminate any
possible causes.
(See Chapter 3.)
Check if the
printer’s power
switch is on.
Check the cable
connections to the
printer.
Check if the
internal parts of
the printer are
contaminated.
Clean if
contaminated.
(See Chapter 4.)
Contact service personnel if the trouble is not corrected with these guidelines.
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Basic Troubleshooting Tips
The following are some common situations that can cause a variety of problems. Before
you look for a specific problem use the tips in this list.
„
„
„
Check the power and all cables to the printer.
Check the printer OCP for information.
If possible, print the Status Page from the Reports menu and verify that the
settings match your configuration.
„
Check the current status of the printer.
ˆ
The current status appears on the OCP.
If the printer is processing your job, the status message reflects this.
If your print job does not appear in the status message, another user’s job may
be printing before yours or the printer may already have finished printing your
job.
If your job is waiting to print, it appears in the list for the print queue.
ˆ
If used with a MicroPress Server, check the Status field in the DDP-MP main
window.
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General Printing Problems
If this happens
Try this
• Check pick rollers and clean area of problem paper source.
• Straighten paper stack of problem paper source.
Paper handling problems
(jams)
• Confirm paper size in printer driver, paper tray, and OCP.
• Try printing a Status Page from the Reports menu.
If you are able to print the Status Page but still cannot print a file from
your computer, contact your system administrator or your authorized
service/support center.
Printer does not respond to
a Print command
• Verify that you printed to the correct queue.
• If you are still unable to print, contact your system administrator.
• Cancel the job.
Message requests a paper
size that you do not have
• Change the page size in the Print option of your application.
• Resubmit the job.
• If the OCP shows a diagnostic or error message, take the appropriate
corrective action.
• If the OCP is completely blank, shut down and restart the printer. When
the printer reaches Ready status, try printing a Status Page from the
Reports menu. If the Status Page still fails to print, contact your
authorized service/support center.
Status Page does not print
Print settings for your job
output do not match the
settings you gave
• Verify that you did not override the setting for job in another place.
Stops printing
• Verify that you did not make any OCP selections during the print job.
• Try printing any Test Print from the OCP.
Paper does not pick
IP address is changed
automatically
• Verify that you did not use DHCP mode for IP Address.
Change to STATIC mode from the Web Interface.
PostScript error page is
printed
• Verify the Postscript data format.
Drum Wrap
• Too much paper on the Finisher.
- Remove the stacked paper from the Finisher.
Stacked Paper Sticks
• Print density is too high.
Staple function is not
working
• Perform a stapling test using the Test Print.
• Perform a job offset test using the Test Print.
Job offset is not working
• Print a font list report to confirm the font is available.
• Confirm the printer driver setting.
Incorrect font is printed.
• Refer to the README file in the printer driver CD-ROM.
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Print Quality Problems
If this happens
Try this
Pages have toner streaks
Clean the printer as described in Chapter 4.
• Paper does not meet specification.
• Moisture content is too high.
- Replace with newly unwrapped paper.
Page is wrinkled or printed
characters are blurred
• The side guide is not adjusted properly.
- Adjust to proper size.
• OCP setting does not match loaded paper.
- Load the correct size paper
• Print density is too high.
- Contact your authorized Service Technician (Note 1)
• The inside of the printer is dirty.
- Clean the inside of the Printer
• Print density is too high.
- Contact your authorized Service Technician (Note 1)
Paper is streaked, spotted,
or smudged (Note 2)
• Change of paper settings.
- Print a Cross Pattern test print to remove dirt.
• The Drum may be damaged.
- Replace the drum. (Note 2)
• Moisture content is too high.
- Replace with newly unwrapped paper.
• Paper does not meet specification.
• Creased or wrinkled paper is loaded in the tray.
- Removed damaged paper or replace with newly unwrapped paper.
• Print density is too high.
Voids or vertical voids
- Contact your authorized Service Technician (Note 1)
• There may be condensation inside the printer.
- Turn on the printer power and leave it for 30-60 minutes, then start
printing.
• The drum unit may be damaged.
- Replace the drum unit.
The tip or back end of paper
is dirty
• Clean the Finisher Exit Roller.
Part of solid printing is
scraped or scratched
• Print Density is too high
- Contact your authorized Service Technician (Note 1)
• Print Density is too high
- Contact your authorized Service Technician (Note 1)
Printing is too dark
• Print Density is too high after initial power up.
- Contact your authorized Service Technician (Note 1)
Note 1: Print Density Adjustment is a Service Menu item and requires an Authorized Service Technician.
Note 2: A paper jam may cause staining of the fuser unit. Print several pages to remove the stain.
Cleaning or replacement of the fuser unit is required in some cases.
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Duplex Printing Problems
If this happens
Try this
Duplex pages print upside Change the Duplex print option (Short Edge or Long Edge Binding) that
down
specifies how the second image is placed relative to the first image.
• Confirm paper weight setting in the OCP.
• Use paper (grain long) with fibers that run in parallel with the paper feed
direction.
Paper Jam
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Printing Notes
„
„
„
„
„
Paper jams (e.g. E134) may occur at the Switch Back Station, when using thick
(stiff) paper.
Banding may occur when printing half tones. This happens when paper enters the
fuser unit or exits the regist rollers.
Print position may gradually shift backward on the page when printing on thick
paper.
Multiple paper feed may occur if you are using paper that does not meet
specifications.
Paper jams (E118, E119, E128, E134, etc.), stacker jams, poor stacking accuracy
and poor staple accuracy may occur on paper with too much curl.
„
„
„
„
Print start position may change based on paper size and weight.
Print density may degrade when printing more than 30% print coverage.
Stacking accuracy may degrade when printing thin long paper.
The paper exit rollers on the Finisher may quickly become contaminated when
printing outside of the printable area.
„
„
„
„
Print density may darken after replacing the developer mix.
Scratches may occur if the OPC Drum is touched.
To avoid paper jams, print speed is reduced when printing with tray combinations.
Perform a test print to check print quality prior to starting daily print jobs and prior
to starting jobs requiring high print quality.
„
„
Continuous half-tone or solid black printing may cause print quality degradation.
Frequent high black-to-white ratio and high-density printing can cause print quality
to degrade. Check the print quality periodically and clean the inside of the printer.
„
„
A high black-to-white ratio on duplex print jobs can cause paper to stick to the
finisher. To avoid this problem, remove paper from the finisher stack frequently or
lower the print density.
Print density may be high for several thousand pages after powering on the printer.
If this is the case, set the print density to “Light” for several thousand pages, then
return the print density to “Medium”.
„
„
„
Print density may be gradually decreased by continuous low-density printing. Print
several hundred pages of a half-tone pattern to increase print density.
After continuous printing of thick paper, the first sheet of a new print job may pick
up dirt from the fuser unit. Run a cross-pattern test print to remove dirt.
Print speed is decreased when paper thickness continuously alternates.
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OCP Display Messages
The OCP displays the printer status with 1- to 2-line messages. There are three types of
messages: status, warning, and error messages. The following table lists the messages
in alphabetical order. Each message is explained and a corrective action is given when
applicable.
For information on messages not explained here, please refer to your option-specific
user’s guide.
Message
Description
Corrective Action
Any “Call for Service” message requires Contact your authorized Service
Call for Service
Exxx or other text
a service call for problem resolution.
Line 2 is the error code.
Technician and provide the error code
displayed on the OCP.
Container x Top Cover
Open
Close Cover
The top cover of the container is open.
x is the container number.
Close the cover.
Close the cover.
Container x V Path Cover
Open
Close Cover
The v path cover of the container is
open. x is the container number.
Status message. The selected jobs are Wait for the printer to return to a Ready
Deleting Jobs
being deleted from the print queue.
state.
Developer Bottle Not Set
Set Developer Bottle E01E properly.
The developer bottle is not seated
Reseat the bottle.
Developer Error
Retry Exhausting
An error occurred when operating the Retry. If the error occurs again, contact
E048 developer.
an authorized Service Technician.
Developer Error
Retry Operation
An error occurred when replacing the Retry. If the error occurs again, contact
E047 developer mix.
an authorized Service Technician.
Replace developer. Printing will
resume when the developer is
replaced.
Developer Mix End of Life The developer mixture needs to be
Replace Developer E012 exchanged.
Replace the Drum Unit. Printing will
resume when the Drum Unit is
replaced.
Drum Unit End of Life
Replace Drum Unit E016 be replaced.
The photoconductive drum needs to
Drum Wrap Sensor Error
Clean Wrap Sensor E018 abnormal.
The drum wrap sensor level is
Contact your authorized Service
Technician.
Drum Wrap
Remove Paper
Simplex paper is wrapped around the
E118 drum.
Remove the jammed paper.
Remove the jammed paper.
Drum Wrap
Remove Paper
Duplex paper is wrapped around the
E119 drum.
Contact your System Administrator for
additional information.
Duplex-Always
Duplex-Always mode is enabled.
Elevator Tray Paper Full
The output tray of the finisher is full.
Paper did not stack properly in the
Remove paper from the elevator tray.
Remove paper from the elevator tray.
Remove Paper
E009
Elevator Tray Paper Full
Remove Paper
E00A output tray of the finisher.
Passwords are for use by System
Administrators and Service
Technicians only.
Contact your System Administrator for
additional information.
Enter new password
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Message
Description
Corrective Action
Passwords are for use by System
Enter new password again Administrators and Service
Technicians only.
Contact your System Administrator for
additional information.
You must provide the service
password to gain access to the
selected menu item.
Contact your System Administrator if
you need access to menu items that
are password protected.
Enter service password
You must supply the system password Contact your System Administrator if
Enter system password
to gain access to the selected menu
item.
you need access to menu items that
are password protected.
Finisher Front Cover Open
The front cover of the finisher is open. Close the cover.
Close Cover
E03F
Front Cover Open
Close Cover
Self-explanatory.
Close the cover.
E043
Fuser Unit End of Life
Replace Fuser Unit E015
Contact your authorized Service
Technician.
The fuser unit needs to be replaced.
Replace the Fuser Cleaning Web.
Printing will resume when the Fuser
Cleaning Web is replaced.
Fuser Web End of Life
Replace Fuser Web E014 replaced.
The fuser cleaning web needs to be
HCF Open
Close Tray
The door of the high capacity feeder is
E023 open.
Close the door.
HCF Top Cover Open
Close Cover
Self-explanatory.
Close the cover.
None
E046
Heater Off Mode
Status message
A valid keycode is required to activate Contact your System Administrator or
Input Keycode
this feature.
authorized Service Technician.
Input Station Cover Open
The IS cover is also referred to as the
Close the cover.
Close Cover
E044 vertical path cover.
There is not enough space for the
requested operation. Only one copy is
printed.
Insufficient Disk Space
One Copy Job
Increase disk space or send job
multiple times.
A valid password is required to access Retry password. If incorrect, contact
Invalid Password
this area of the OCP.
your System Administrator.
Invalid Time Server
Address
Incorrect value in time server IP
address field.
Check the time server IP address via
the Web Utilities.
Invalid Value
Incorrect value entered.
Re-enter value.
LED Eraser Not Set
Set Erase Lamp
Contact your authorized Service
Technician.
The LED eraser is not set.
E080
The specified tray is moving into the
feed position.
Status message. Wait for the printer to
return to a Ready state.
Lifting Tray Name
Wait for the printer to return to a Ready
state.
Loading Fail Network
Loading Network
Status message.
Status message.
Wait for the printer to return to a Ready
state.
Low on Front Staples
Low on Rear Staples
Low Toner - Recovery
Status message.
Status message.
Have replacement staples available.
Have replacement staples available.
Wait for the printer to return to a Ready
state.
In process of supplying the toner.
E09A
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Message
Description
Corrective Action
MBT
The wrong paper size is loaded in the Load the MBT with the requested
Load xx
E090 multi-bypass tray.
paper size.
Network Load Failed
Open Stacker Full
Network connection error.
The output tray is full.
Check the Ethernet cable of the NIC.
Remove the paper from the tray.
Out of Front Staples
Load Staples
The front stapler unit of the finisher is
out of staples.
Replace the front staple cartridge.
Replace the rear staple cartridge.
Remove the jammed paper.
Remove the jammed paper.
Remove the jammed paper.
Remove the jammed paper.
Out of Rear Staples
Load Staples
The rear stapler unit of the finisher is
out of staples.
Paper in Duplex Path
Remove Paper
Paper jam on return path 1.
Paper jam in holding path.
E05C
Paper in Fin Holding Path
Remove Paper
Paper in Fin Sheet Path
Remove Paper
Paper jam in sheet path.
Paper in Finisher
Remove Paper
Paper jam in entrance path of the
E064 finisher.
Paper in Finisher
Remove Paper
Paper jam in exit path of the finisher. Remove the jammed paper.
E065
E066
E067
Paper in Finisher
Remove Paper
Paper jam in bypass of the finisher.
Remove the jammed paper.
Paper in Finisher
Remove Paper
Paper jam in staple tray of the finisher. Remove the jammed paper.
Paper in Finisher
Remove Paper
Paper jam in exit path of the finisher
Remove the jammed paper.
E068 sub tray.
Paper in Fuser
Remove Paper
Paper jam in fuser unit.
Remove the jammed paper.
Remove the jammed paper.
Remove the jammed paper.
Remove the jammed paper.
E070
E050
E051
E052
E072
E056
Paper in Input Station
Remove Paper
Paper jam on IS path 1.
Paper jam on IS path 2.
Paper jam on IS path 3.
Paper in Input Station
Remove Paper
Paper in Input Station
Remove Paper
Paper in Input Station
Remove Paper
Paper jam on feed path of tray table 5. Remove the jammed paper.
Paper in Input Station
Remove Paper
Paper jam on IS timing path.
Remove the jammed paper.
Remove the paper from the tray.
Remove the jammed paper.
Remove the jammed paper.
Remove the jammed paper.
Remove the jammed paper.
Output from a previous print job is on
the tray.
Paper in Open Stacker
Paper in Paper Exit
Paper jam on IS path 12.
Paper jam on skew path.
Paper jam on return path 1.
Paper jam on return path 3.
Remove Paper
E05E
Paper in Regist. Station
Remove Paper
E057
Paper in Return Path
Remove Paper
E05C
E05D
Paper in Return Path
Remove Paper
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Message
Description
Corrective Action
Paper in Stacker x
Remove Paper
Paper jam in stacker. x is the stacker
number.
Remove the jammed paper.
Paper in Stacker x Top
Remove Paper
Paper jam in stacker. x is the stacker
number.
Remove the jammed paper.
Remove the jammed paper.
Remove the jammed paper.
Remove the jammed paper.
Remove the jammed paper.
Paper in Stacker x V Path Paper jam in stacker. x is the stacker
Remove Paper
number.
Paper in Switch Back
Remove Paper
Paper jam on switch back path.
E05B
E05F
Paper in Switch Back
Remove Paper
Paper jam on flip path.
Paper jam on drum.
Paper in Transfer Station
Remove Paper
E05A
Paper Jam Container x
Path y
Remove Paper
Paper jam in container stacker. x is the
container number, y is the path
number.
Remove the jammed paper.
Paper Jam Duplex Path
Paper jam on return path 3.
Paper jam in finisher bypass.
Paper jam in finisher exit.
Remove the jammed paper.
Remove the jammed paper.
Remove the jammed paper.
Remove the jammed paper.
Remove the jammed paper.
Remove the jammed paper.
Remove the jammed paper.
Remove the jammed paper.
Remove the jammed paper.
Remove the jammed paper.
Remove Paper
E194
Paper Jam Fin Bypass
Remove Paper
Paper Jam Fin Exit
Remove Paper
Paper Jam Fin Sheet Path
Remove Paper
Paper jam in finisher sheet path.
Paper jam in finisher path.
Paper jam in finisher path.
Paper jam in finisher path.
Paper jam in finisher path.
Paper jam in stapler tray of finisher.
Paper jam in the finisher exit.
Paper Jam Finisher
Remove Paper
E1D0
E1D1
E1D2
E1D3
E1D4
E1D5
E1D6
E1D7
E1D8
Paper Jam Finisher
Remove Paper
Paper Jam Finisher
Remove Paper
Paper Jam Finisher
Remove Paper
Paper Jam Finisher
Remove Paper
Paper Jam Finisher
Remove Paper
Paper Jam Finisher
Remove Paper
Paper jam in the bypass of the finisher. Remove the jammed paper.
Paper Jam Finisher
Remove Paper
Paper jam in finisher exit.
Remove the jammed paper.
Remove the jammed paper.
Remove the jammed paper.
Remove the jammed paper.
Remove the jammed paper.
Paper Jam Finisher
Remove Paper
Paper jam in finisher path.
Paper Jam Finisher
Remove Paper
Paper jam in the exit sub tray of the
E1D9 finisher.
Paper Jam Fuser
Remove Paper
Paper jam before flip path.
E128
E129
Paper Jam Fuser
Remove Paper
Paper jam on flip path.
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Message
Paper Jam HCF
Description
Corrective Action
Paper jam before IS path 5.
Remove the jammed paper.
Remove Paper
E190
E192
Paper Jam HCF
Remove Paper
Paper jam on IS path 5.
Remove the jammed paper.
Remove the jammed paper.
Remove the jammed paper.
Remove the jammed paper.
Remove the jammed paper.
Remove the jammed paper.
Remove the jammed paper.
Remove the jammed paper.
Remove the jammed paper.
Remove the jammed paper.
Remove the jammed paper.
Remove the jammed paper.
Remove the jammed paper.
Paper Jam Input Station
Paper jam on IS path 1.
Remove Paper
E181
Paper Jam Input Station
Paper jam before IS path 2.
Paper jam on IS path 2.
Remove Paper
E182
Paper Jam Input Station
Remove Paper
E185
Paper Jam Input Station
Paper jam before IS path 3.
Paper jam on IS path 3.
Remove Paper
E186
Paper Jam Input Station
Remove Paper
E189
Paper Jam Input Station
Paper jam on IS path 5.
Remove Paper
E191
Paper Jam Input Station
Paper jam before IS path 5.
Paper jam before IS timing path.
Paper jam on IS timing path.
Paper jam before MBT timing path.
Paper jam before paper out path.
Paper jam on paper out path.
Remove Paper
E193
Paper Jam Input Station
Remove Paper
E18A
Paper Jam Input Station
Remove Paper
E18B
Paper Jam MBT
Remove Paper
E18C
Paper Jam Paper Exit
Remove Paper
E134
E135
Paper Jam Paper Exit
Remove Paper
Paper Jam Regist. Station
Remove Paper E110
Paper jam before skew path (simplex). Remove the jammed paper.
Paper Jam Regist. Station
Remove Paper E111
Paper jam on skew path (simplex).
Remove the jammed paper.
Paper Jam Regist. Station
Remove Paper E112
Paper jam before skew path (duplex). Remove the jammed paper.
Paper Jam Regist. Station
Remove Paper E113
Paper jam on skew path (duplex).
Paper jam before return 1 path.
Paper jam on return 1 path.
Paper jam before return 2 path.
Paper jam on return 3 path.
Paper jam in stacker input.
Remove the jammed paper.
Remove the jammed paper.
Remove the jammed paper.
Remove the jammed paper.
Remove the jammed paper.
Remove the jammed paper.
Paper Jam Return Path
Remove Paper
E138
Paper Jam Return Path
Remove Paper
E139
Paper Jam Return Path
Remove Paper
E13A
Paper Jam Return Path
Remove Paper
E13B
Paper Jam Stacker Input
Remove Paper
5-12
Troubleshooting
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Message
Description
Corrective Action
Paper Jam Stacker x
Remove Paper
Paper jam in stacker. x is the stacker
number.
Remove the jammed paper.
Paper Jam Stacker x Top
Remove Paper
Paper jam in stacker. x is the stacker
number.
Remove the jammed paper.
Remove the jammed paper.
Remove the jammed paper.
Remove the jammed paper.
Remove the jammed paper.
Remove the jammed paper.
Remove the jammed paper.
Remove the jammed paper.
Remove the jammed paper.
Remove the jammed paper.
Load the requested paper in the HCF.
Load the requested paper in the MBT.
Load the requested paper in tray 1.
Load the requested paper in tray 2.
Load the requested paper in tray 3.
Load paper into the tray.
Paper Jam Stacker x V Path Paper jam in stacker. x is the stacker
Remove Paper
number.
Paper Jam Switch Back
Paper jam before switch back path.
Remove Paper
E130
Paper Jam Switch Back
Paper jam on switch back path.
Paper jam before IS 1 path.
Paper jam on IS 1 path.
Remove Paper
E131
Paper Jam Tray 1
Remove Paper
E180
E183
E184
E187
E188
E18D
Paper Jam Tray 1
Remove Paper
Paper Jam Tray 2
Remove Paper
Paper jam before IS 2 path.
Paper jam on IS 2 path.
Paper Jam Tray 2
Remove Paper
Paper Jam Tray 3
Remove Paper
Paper jam before IS 3 path.
Paper Jam Tray 3
Remove Paper
Paper jam on IS 3 path.
Paper Out HCF
The high capacity feeder is out of
Load xxx
E005 paper. xxx is the paper size.
Paper Out MBT
The multi-bypass tray is out of paper.
Load xxx
E004 xxx is the paper size.
Paper Out Tray 1
Tray 1 is out of paper. xxx is the paper
Load xxx
E001 size.
Paper Out Tray 2
Tray 2 is out of paper. xxx is the paper
Load xxx
E002 size.
Paper Out Tray 3
Tray 3 is out of paper. xxx is the paper
Load xxx
E003 size.
The specified paper tray is out of
paper.
Paper Out Tray Name
Paper Skew Duplex Path
Skewed paper in duplex path.
Skewed paper in HCF tray.
Skewed paper in MBT tray.
Skewed paper in tray 1.
Remove the jammed paper.
Remove the jammed paper.
Remove the jammed paper.
Remove the jammed paper.
Remove the jammed paper.
Remove Paper
E154
Paper Skew HCF
Remove Paper
E155
E153
E150
E151
E152
Paper Skew MBT
Remove Paper
Paper Skew Tray 1
Remove Paper
Paper Skew Tray 2
Remove Paper
Skewed paper in tray 2.
Paper Skew Tray 3
Remove Paper
Skewed paper in tray 3.
Remove the jammed paper.
Pause/Offline
The printer was taken offline.
Touchꢂto return to Ready status.
Troubleshooting 5-13
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Message
Description
Corrective Action
The printer has printed more than
400,000 pages. Service maintenance
is required.
Contact your authorized Service
Technician.
PM Counter Exceeded
Be aware that preventative service
maintenance is required at 400K
pages.
The printer has printed more than
390,000 pages.
PM Counter Warning
Preserving Parameters
Printing xxx / yyy
The printer is saving user setting.
-
Status message. Displays the number
of copies printed / the number of
copies requested.
Wait for the printer to return to a Ready
state.
Status message. The printer is
processing print job data.
Wait for the printer to return to a Ready
state.
Processing
Ready
The printer has warmed up and
initialized and is idle while waiting for None.
data.
Status message. The printer is
resetting the configuration.
Wait for the printer to return to Ready
state.
Resetting
Sleep Mode
The Energy Save time has been
reached and the printer is in energy
saving mode.
Touch the OCP to initialize the printer.
Stacker x Basket Not Set
Check Basket
The stacker basket is not seated
properly. x is the stacker number.
Reseat the basket.
The stacker basket is the wrong size
for the requested paper type. x is the Change the basket.
stacker number.
Stacker x Basket Size
Change Basket
Stacker x Front Cover Open
Close Cover
Self-explanatory.
Close the cover.
Remove the paper.
Remove the paper.
Close the cover.
Stacker x Mixed Paper
Empty Basket
The stacker contains paper from a
previous job.
Stacker x Paper Full
Remove Paper
The stacker is full. x is the stacker
number.
Stacker x Top Cover Open The top cover of the indicated stacker
Close Cover
is open. x is the stacker number.
The V path cover of the indicated
stacker is open. x is the stacker
number.
Stacker xVPath Cover Open
Close Cover
Close the cover.
Sub Tray Cover Open
Close Cover
Self-explanatory.
Self-explanatory.
Self-explanatory.
Close the cover.
Sub Tray Paper Full
Remove Paper
Remove the paper.
Switch Back Cover Open
Close the switch back cover (on the
left side of the printer).
Close Cover
Toner Collector Bottle Full
Replace Bottle E010
Toner Collector Not Set
E045
Self-explanatory.
Replace the toner collector bottle.
Reseat the bottle.
The toner collector bottle is not seated
Check Toner Bottle E01D properly.
Toner Low
Add Toner
Print quality will diminish until toner is
replenished.
Supply toner.
5-14
Troubleshooting
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Message
Toner Out
Description
Corrective Action
Supply toner.
The toner supply is empty
Supply Toner
E011
E020
Tray 1 Open
Close Tray
Self-explanatory.
Self-explanatory.
Close the tray.
Close the tray.
Tray 1, 2, or 3 Open
Tray 1, 2, or 3
The wrong paper size is loaded in the Load the specified tray with the
Load xxx
E090 tray.
requested paper size.
Tray 1, 2, or 3
Load xxx
Load the specified tray with the
requested paper size.
The specified tray needs paper.
Tray 2 Open
Close Tray
Self-explanatory.
Self-explanatory.
Close the tray.
Close the tray.
E021
E022
Tray 3 Open
Close Tray
Status message. May appear if: 1) a
large file is being processed, 2) the
network connection is slow, or 3) a print state.
job was not terminated correctly.
Wait for the printer to return to Ready
Waiting for data
Warming up
Status message. Displayed during the Wait for the printer to reach a Ready
power up cycle.
state.
Troubleshooting 5-15
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Printer Limitations
„
The following types of paper are printed from the MBT only with PCL.
ˆ
ˆ
ˆ
Transparency
Pre-punched Transparency
Label
„
The following paper types will print simplex even if duplex is specified.
ˆ
ˆ
ˆ
ˆ
Transparency
Pre-punched Transparency
Label
Tab Stock
„
„
„
Duplex printing cannot occur when the paper source is the MBT.
The printer does not staple a single page job.
The following paper types are jogged even if staple is specified.
ˆ
ˆ
ˆ
Transparency
Pre-punched Transparency
Label
„
„
When errors such paper jams or paper empty occur during printing, print
performance may be reduced after the errors are cleared.
The MBT cannot be included in PCL Tray Auto Select. If the MBT is included,
printing will stop and the OCP will prompt you to load the correct paper size to
the MBT (even when paper is already loaded in the MBT).
„
„
When the Finisher runs out of staples the action will reflect the setup defined in
the Web Utilities (System/Finisher)
ˆ
ˆ
Stop: Error message will appear on the OCP.
Continue: Printing will occur with job offset.
If stapling is requested, the job will be delivered offset with no stapling under the
following circumstances: If the staple job contains more than 50 sheets, if the
thickness of the paper is more than 5.0 mm, or if the paper weight is over 34 lbs.
„
„
If stapling is specified but not collating, the job will not be stapled.
When stapling and face-up delivery are both specified, the job will be delivered
face up and offset with no stapling.
5-16
Troubleshooting
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„
„
„
When stapling and upper tray are both specified, the job will be delivered stapled
in the elevator tray.
When offset printing and upper tray are both specified, the job is delivered to the
Upper Tray with no offset.
When stapling and offset are both specified, the job is delivered stapled with no
offset.
„
„
For collated output disable the application software and enable the printer driver.
When report and test printing are chosen from the OCP while a job is printing, the
report and test are printed after the current job is complete.
Troubleshooting 5-17
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Network Problems
The following lists some common causes and solutions for network problems. If you
suspect printing problems are network related, contact your System Administrator.
1. Is the Ethernet cable broken or otherwise abnormal?
Change the Ethernet cable.
2. Is the host interface running normally?
Test printing using a different host.
3. Is there a printer problem?
Execute a print test to confirm the printer is operating properly.
4. Is the network cable connected to the printer?
Were both ends of the network cable connected prior to powering on the printer?
5-18
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Chapter 6
Web Utilities
Features
The Web Utilities give you the power to access the printer through the Internet or your
company’s Intranet. You can use the Web Utilities to perform many functions,
including the following:
„
Check the status of:
ˆ
ˆ
ˆ
Trays
Finisher
Consumables
„
Print:
ˆ
ˆ
ˆ
ˆ
Error logs
Statistical reports
Accounting reports
Early warning reports
„
View:
ˆ
ˆ
ˆ
Network settings
Usage information
Revision information
„
„
„
„
„
Delete active print jobs or pending print jobs
Download/view all printer user’s documentation
Update printer configuration settings
Modify System and Service passwords
Access related sites
Web Utilities Access
The Web Utilities are designed to assist three different types of user:
The Operator (you)
The System Administrator
The Service Technician
„
„
„
Not all Web Utilities are available to each type of user. Access to certain utilities is
limited by a password. The Web Site Layout identifies the utilities that are available and
specifies when a password is required.
Web Utilities 6-1
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Web Site Layout
The general layout of each Web Page (except the Home Page) is the same. There is a
menu bar on the left side of the page, and another one at the top of the page. Use the
menu bars to select the desired utility. The chart below shows you where to find a
specific utility.
Home
Vendor
Links
Drivers
Documentation
Site Map
All User
Documentation
Vendor Infor-
mation
Website
Layout
Related
Home Page
Driver
• General
• Tray
• Finisher
• Consumables
• Errors
Status
• Usage
• Network
• Reports
• Revisions
• General
• Tray
• Finisher
System
Password
Manage
System
• Virtual Printer
• Accounting
• Jobs
• Test Print
• Serial Number
• IPDS (option)
• General
• Events
System
Password
Configuration
• Configuration
• Communication
• IPDS Map (opton)
• Consumables
• Page Counter
• Documentation
• Engine Configuration
• Finisher
Service
Configuration
• Reset
• Log
Service
Password
Service
• Password
• License Keycode
• Events
Configuration
• Address Book
• Dealer
6-2
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Using the Web Utilities
1. Start your Internet browser application.
2. To display the Home Page, enter the IP address or DNS name of the printer. (See
your System Administrator for this information, or print a Configuration Report
using the printer Operator Control Panel.)
You can make a selection from the Home Page or wait 15 seconds for the Printer
Status page to be automatically displayed.
Web Utilities 6-3
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3. The Printer Status page displays the status of the print engine, paper trays,
finisher, and consumables.
The following Printer Status page illustrates a 70 ppm printer with the Container
Stacker and High Capacity Feeder installed. Note that only options that are
installed on your system will be displayed on this page.
The status of each item is indicated with a colored button.
ˆ
ˆ
Green indicates a normal condition.
Yellow indicates a warning condition (e.g., low paper, low toner, consumable
near end of life).
ˆ
Red indicates an obstacle to printing, such as an empty condition, consumable
at end of life, paper jam, or door open.
The Printer Status page refreshes automatically every 30 seconds. Optionally, you can
click the Update button to refresh the printer status display on demand.
From the Printer Status page, click the Web Utility that you want to use. The Web
Utilities are located on the Upper Menu (Documentation, Vendor, Links, Drivers, and
Site Map) and Left Menu (Manage and Service).
For additional information, refer to the Web Utilities document provided with your
printer.
6-4
Web Utilities
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Appendix A
Safety Information
General
„
For the safety of the personnel and the product, operate the equipment according
to the instructions in this user’s guide. The manufacturer will not be responsible
for any problems or damage that arise from improper use.
„
Electrical specifications and safety regulations differ from country to country.
Only purchase products and consumables designed to be used in your country. Do
not take the product or consumables to other countries.
Laser Safety
This printer is certified as a Class 1 laser product under the U.S. Department of Health
and Human Services (DHHS) Radiation Performance Standard according to the Radi-
ation Control for Health and Safety Act of 1968. This means that the printer does not
emit hazardous laser radiation.
Since radiation emitted inside the printer is completely confined within the protective
housings and external covers, the laser beam cannot escape from the machine during
any phase of user operation.
The Center for Devices and Radiological Health (CDRH) of the U.S. Food and Drug
Administration implemented regulations for laser products on August 1976. These reg-
ulations apply to laser products marketed in the United States. The label on the printer
indicates compliance with the CDRH regulations and must be attached to laser prod-
ucts marketed in the United States.
This printer is classified as a Class 1 laser product both under EN60825 and the
Code of Federal Regulations, 1040.10 of Title 21.
LOUKAN 1 LASERLAITE
CLASS 1 LASER APPARAT
Internal Laser Radiation
Maximum Radiation Power: 5mW x 2 diodes
Wave Length:
675nm
WARNING!
Use of controls, adjustments or performance of procedures other than
those specified in this manual may result in hazardous laser radiation
exposure.
Safety Information A-1
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A-2
Safety Information
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Certifications
FCC Notice
This equipment has been tested and found to comply with the limits for a Class A
digital device pursuant to Part 15 of FCC Rules. These limits are designed to provide
reasonable protection against harmful interference when the equipment is operated in
a commercial environment. This equipment generates, uses, and can radiate radio
frequency energy and, if not installed and used in accordance with this user’s guide,
may cause harmful interference to radio communications. Operation of this equipment
in a residential area is likely to cause harmful interference. If this occurs, users are
required to correct the interference at their own expense.
Use of shielded cables is required to comply with Class A limits in Subpart B of
Part 15 of FCC Rules.
Do not make any changes or modifications to the equipment other than those specified
in this user’s guide.
You may find the following booklet prepared by the Federal Communications
Commission helpful: How to Identify and Resolve Radio - TV Interference Problems.
This booklet is available from the U.S. Government Printing Office, Washington, D.C.
20402, Stock No. 004-000-00345-4.
Canadian Certification
This Class A digital apparatus complies with Canadian ICES-003.
Cet appareil numérique de la classe A est conforme à la norme NMB-003 du Canada.
VCCI Notice (Japan)
This is a class 1 product based on the standard of the Voluntary Control Council for
Interference by Information Technology Equipment (VCCI). If this equipment is used
in a domestic environment, radio disturbance may arise. When such trouble occurs, you
may be required to take corrective actions.
Safety Information A-3
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Declaration of Conformity for Safety/EMI
The Printer, Finisher, High Capacity Feeder, and Container Stacker conform to the
directives and standards shown below. For further information or to request a copy of
the Declaration of Conformity, contact your Distributor.
70/92 ppm
1. EMC directive 89/336/EEC, 92/32/EEC
Emission:EN 55022 (Class A) / 1998
EN61000-3-2 (Class A) / 1995 / A1: 1998 / A2 : 1998
EN61000-3-3 / 1995
Immunity:EN55024 / 1998
IEC1000-4-2 / 1995/A1:1998
IEC1000-4-3 / 1995
IEC1000-4-4 / 1995
IEC1000-4-5 / 1995
IEC1000-4-6 / 1996
IEC1000-4-11 / 1994
2. Low Voltage Directive 73/23/EEC incl. Amendments:
EN60950:1992+A1:1993+A2:1993+A3:1995+A4:1997+A11:1997
EN60825-1:1994+A11:1996
3. CE Marking Directive 93/68/EEC
This equipment has been tested and found to comply with the limits for a class A
Information Technology Equipment in accordance with the European Standard
EN55022.
These limits are designed to provide reasonable protection against unacceptable
interference in either commercial or industrial environments. This equipment
generates, uses, and can radiate radio signals and if it is not installed and used in
accordance with the instructions detailed in this user’s guide, it may cause unacceptable
interference to radio communication installations and equipment. The operation of this
equipment in a residential area is likely to cause unacceptable interference in which
case you may be required to correct the source of the interference at your own expense.
In order to maintain compliance to the class A regulations, shielded cables must be used
with this equipment. Operation of this equipment without shielded cables is likely to
cause interference to radio and television receivers thereby degrading their reception.
Please be aware that changes and modifications made to the equipment without prior
approval of the manufacturer could negate your permission to operate the equipment.
A-4
Safety Information
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Declaration of Conformity for RoHS
The Printer, Finisher, High Capacity Feeder, and Container Stacker conform to the
directives and standards shown below. For further information or to request a copy of
the Declaration of Conformity, contact your Distributor.
70/92 ppm
1. Restriction of Hazardous Substances (RoHS) Directive 2002/95/EC
Safety Information A-5
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When Installing and Relocating the Printer
Power Specifications
Printer
Model
Rated
Voltage
Rated
Frequency
Rated Current
70 ppm
92 ppm
200-240V 50/60 Hz
200-240 50/60
10A
12A
Power Cords
WARNING!
Connect the power plug only to a properly rated power outlet. Otherwise,
a fire or shock hazard may result.
Never use multi-plug adaptors to plug multiple power plugs into the same
power source. Be sure to operate the printer on a sole-use receptacle.
Multiple connectors can cause overheating and a fire could result.
Ensure that the plug connection is free of dust. In a damp environment, a contaminated
connector can draw a non-negligible amount of current that can generate heat and
eventually cause a fire over an extended period of time.
To prevent the risk of electric shocks and personal injury, fire, and printer damage:
„
Always use the power cord provided with your printer. When an extension power
cord is required, always use a properly rated cord.
If the power cord is not provided, use the following types of power cords:
ˆ
For North America:
3 wires, Type SJT 3x16 AWG (3x1.33 mm2) or thicker
Rated min. 250V/10A (with grounding plug, NEMA 6-15P).
ˆ
For Europe
3 wires, min. 3x1.5 mm2
Harmonized (<HAR>), Rated min. 250V/10A (with grounding plug).
WARNING!
The printer must be connected to the grounding power outlet for safe and
proper operation.
Apparatet må kun tilkoples jordet stikkontakt.
Apparaten skall ansulatas till jordat uttag när den ansluts till ett nätverk.
Für einen sicheren und ordnungsgemäßen Betrieb muß der Drucker an
eine geerdete Steckdose angeschlossen werden.
„
„
Do not attempt to rework, pull, bend, chafe, or otherwise damage the power cord.
Do not place a heavy object on the cord.
Never touch a power cord with wet hands.
A-6
Safety Information
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„
„
If your printer produces smoke, excessive heat, unusual noises or odors, or if any
liquid is spilled into the printer, immediately switch off and unplug the printer.
If the power cord is broken or insulated wires are exposed, be sure to get them
replaced. (Do not use the damaged cord.)
CAUTION!
Never unplug or replug the printer while it is on.
„
„
When unplugging the printer, grasp the plug instead of the cord.
Be sure to switch off and unplug the printer before accessing its interior for
cleaning or maintenance.
„
„
When the printer is not used over an extended period of time, switch it off and
unplug it.
Once a month, unplug the printer and check that:
ˆ
ˆ
ˆ
ˆ
the power cord is plugged firmly into a receptacle.
the power cord is not cracked or frayed.
the plug is not excessively heated, rusted, or bent.
the plug and receptacle are free of dust.
NOTE:
If you notice any unusual conditions, contact your service representative.
Safety Information A-7
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Positioning the Printer Safely
To prevent the risk of electric shocks and personal injury, fire, and printer damage:
„
Switch off the printer before connecting the interface cable or optional accessory.
CAUTION!
Do not place the printer near heaters or volatile, flammable, or
combustible materials.
„
Place the printer on a level and sturdy surface that can withstand the printer’s
weight. If tilted, the printer may fall over and cause injuries.
„
„
Do not place the printer in a hot, humid, dusty, or poorly ventilated environment.
When moving the printer, be sure to unplug the power cord from the outlet. If the
printer is moved with the power cord connected, it can cause damage to the cord.
„
„
When moving the printer, do not tilt it more than 10 degrees. If tilted excessively,
the printer may fall over and cause injuries.
If you need to move the printer over a long distance, consult your Technical
Representative.
Environmental Limits
„
The printer is capable of operating normally within the following recommended
environmental limits:
ˆ
ˆ
Temperature range: 50°-89°F (10°-32°C).
Humidity range: 20-80% RH (no condensation).
NOTE:
Sudden temperature fluctuations can affect print quality. Rapid heating of
a cold room can cause condensation inside the printer, directly interfering
with image transfer.
„
Do not expose the printer to direct sunlight, or the printer's performance may
decline.
A-8
Safety Information
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Operating Precautions
„
Take care not to allow ties, sleeves, shirts and long hair to be caught in the printer
while operating.
„
„
Be careful not to touch the hazardous parts near the caution labels.
Be sure to avoid accidentally powering on the printer or pressing switches on the
operator’s panel while operating the printer.
„
„
Never touch the high voltage portions of the printer, where caution labels are
attached, when the printer is on. It may cause personal injuries if accidentally
touched.
Make sure that the printer paper complies with the supplies specifications.
Printing on paper which does not comply with the specifications may result in
paper jams and print quality degradation.
„
„
Properly load the paper into the hopper to prevent paper skew and paper jams.
It is absolutely necessary to follow the procedures and instructions described in
this manual in order to optimize the printer’s performance and to assure its safe.
Safety Precautions
„
Always keep the area around the printer tidy. Use the printer under the proper
lighting (500-1,000 lux.). Keep sufficient space around the printer so the hoppers
can be pulled forward. Space required in the vicinity of the printer is as follows:
Front side: 1.2 meters
Left, right and rear side: 1 meter
Do not place anything on the printer.
„
„
Do not open any covers during printing operation. It may cause personal injuries
if moving elements or electrical parts are accidentally touched.
„
„
Be particularly careful when working in the fuser unit area. Do not touch the
inside of the fuser unit. The fuser unit becomes very hot (approx. 190°C) and it
may cause personal injuries if accidentally touched.
Toner and developer are comprised of powdery particles. Avoid inhaling toner or
developer when it accidentally spills and circulates. If it spills on the floor,
immediately clean it with water-damped cloth. Do not leave it on the floor. It may
cause accidents if stepped on as they are slippery beads of metal.
„
„
Limit your operations to those described in this manual. Contact the field engineer
or service technician for further operations which are not explained in this
manual.
This equipment generates ozone. Long-term exposure should be limited to 0.1
ppm calculated as an 8 hr. time weighted average concentration. Provide proper
ventilation. Avoid installing the unit in a small room (≤ 1000 cubic feet). If
installing in a space smaller than 1000 cubic feet, frequent ventilation is necessary
Safety Information A-9
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Care of Printer Supplies
„
„
„
Store the paper, toner, and other supplies in a place free from direct sunlight and
away from any heating apparatus. Keep them in a dry, cool, clean environment.
Store paper that has been removed from its wrapper, but not loaded into the
drawer, in a sealed, plastic bag in a cool, dark place.
If your hands become soiled with toner, wash them with soap and water
immediately.
A-10 Safety Information
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Specifications
Base Printer
Design and specifications are subject to change without notice.
Item
Specification
Electro-Photography
Imaging Method
Exposure System
Image Resolution
Semiconductor 2 laser beam (laser diode) scanning
600 x 600 dots per inch (dpi)
Less than 240 seconds after deep sleep mode at
room ambient 68 F (20 C)
Warm-up Time
o
o
Up to 70 pages per minute (ppm) A4/Letter (LEF)
from Trays 1, 2, or 3. (70 ppm printer)
Continuous Print Speed in
Simplex mode from Tray 1
Up to 92 pages per minute (ppm) A4/Letter (LEF)
from Trays 1, 2, or 3. (92 ppm printer)
Printable Area
Controller
Full size of the paper
Egret 3R controller with PowerPC 750FX 800 MHz
Maximum Monthly Duty
Cycle
70 ppm: Up to 600K
92 ppm: Up to 800K
Nominal Voltage
200 to 240V
Nominal Frequency
50 Hz or 60 Hz
70 ppm: 10A
92 ppm: 12A
Power Consumption
Noise Level
65 dBA in operation
54 dBA in standby
70 ppm: 6654 BTU/Hr.
92 ppm: 9444 BTU/Hr.
Heat Output (BTU)
Operating Temperature and Temperature range: 50° to 90°F (10° to 32°C)
Humidity
Humidity range: 20-80% RH (no condensation)
1000 x 650 x 665 mm (H x W x D)
374.7 lbs. (170 kg)
Dimensions
Weight
Memory Capacity
256 MB
B-2
Printer Specifications
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I/O Configurations
Options are end-user installable with a screwdriver. Only one daughter card can be
installed in each slot at the same time.
Port
Type
IEEE 1284C parallel port
Standard
Ethernet
---10/100/1000 Base T
n/a
Consumables
The expected life of consumables follows.
Consumable
Life Expectancy
1
Toner (900 g bottle)
36,000 (5% coverage )
Developer Mix (1.5 Kg bottle) 480,000 images (600,000 drum rotations)
Drum Unit
400,000 images (500,000 drum rotations)
1,600,000
Fuser Unit
Fuser Cleaning Web
Toner Collector Bottle
320,000
Every other refill of the toner
1
Coverage is calculated per printed sheet and is defined as the ratio of area with toner to the total area of the sheet.
Toner usage is based on 5% coverage when the toner density level is set to the default value (1.3 optical density for
solid black areas printed on Xerox 4200 paper). The following items affect toner coverage: the printed image content,
the paper used, and the condition and calibration of the printer. Actual toner usage may vary due to these factors.
Printer Specifications B-3
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B-4
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Appendix C
Paper Specifications
Media Guidelines
Several types of media can be used in the printer, provided they meet certain guidelines.
This appendix provides criteria for purchasing print media. You will also find
guidelines for printing on special print media.
General Media Recommendations
Use high-quality xerographic paper for printing applications. The paper should be of
good quality, free of cuts, nicks, tears, spots, loose particles, dust, wrinkles, voids, and
curled or bent edges.
There are many brands of high quality xerographic paper available to choose from.
Refer to “Paper Specifications” on page C-2 when purchasing paper.
PaperSpecifications C-1
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Paper Specifications
Characteristics
Recommendation
No. 1 or No. 4 Xerographic (Note 1)
Paper Grade
Fiber Composition
Color
100% chemical wood pulp
White or pastel color
Ash Content
18% maximum (Notes 2 and 4)
Kaolin or china clay (aluminosilicate) or calcium carbonate. Tita-
nium dioxide or magnesium silicate may be added to improve
brightness.
Filler
Grain Direction
CaCO3 Content
Cutting Method
Parallel to the long dimension (grain long)
0% (Paper that contains CaCO3 can drastically reduce fuser life.)
Rotary precision cut (Lennox, Will, or equivalent)
Length and width: ± 0.787 mm (± 0.031 in.)
Squareness: all corners 90° ± 0° 6′
Cutting Tolerance
Basis Weight
Caliper
2
16 to 110 lb. (60 to 199 g/m ) (See Notes 3 and 4)
2
16 to 19 lb. (60 to 72 g/m ): 3.5 to 5.0 mils (90 to 127 µm)
2
20 to 24 lb. (75 to 90 g/m ): 3.2 to 4.0 mils (81 to 102 µm)
2
16 to 19 lb. (60 to 72 g/m ): 70 to 170 Sheffield units
Smoothness (Sheffield)
2
20 to 24 lb. (75 to 90 g/m ): 100 to 200 Sheffield units
Porosity (Gurley)
10 sec./100 ml minimum
Coefficient of Static Friction
Surface Sizing
0.35 to 0.62 (Notes 3 and 5)
Starch - Do not use synthetic surface sizing
Acid Rosin or synthetic
(alkylketene dimer or alkyl-succinic anhydride)
Internal Sizing
2
16 to 19 lb. (60 to 72 g/m ): MD 1.4 min./CD: 0.5 min.
2
Stiffness (Taber)
20 to 24 lb. (75 to 90 g/m ): MD 1.7 to 4.5 min./CD: 0.8 to 2.4
min.
Moisture Content
Surface Resistivity
3.7% to 5.5% by weight (Notes 3 and 4)
9
12
5 x 10 to 1 x 10 ohms (Notes 3 and 6)
NOTES:
1. The No. 1 or No. 4 designation applies only in the U.S.
2. Testing method - Technical Association of the Pulp and Paper Industry (TAPPI).
3. Testing method - American Society for Testing and Materials (ASTM).
4. Testing method - International Organization for Standardization (ISO).
5. Use 127 mm/min (5.0 in./min.) pull rate.
6. Isolate the test specimen from the metal backing plate with a piece of smooth,
nonconductive polyester film, at least 0.254 mm (0.010 in.) thick; use 100 volts.
C-2
Paper Specifications
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Paper Weight
Paper weight (also referred to as basis weight) for the U.S. market is measured as the
weight in pounds of a ream of paper in the basic size for that grade of paper. The basic
size differs between the various grades of paper. For cross reference information of
basis weight for different paper types, see the table below.
Using the metric system, basis weight is measured as the weight of one square meter of
paper and is expressed in grams per square meter or g/m2.
General media weight guidelines for the printer are:
PAPER TYPE (GRADE) U.S. MARKET
METRIC
BOND*
LEDGER*
XEROGRAPHIC
LASER
OFFSET*
INDEX*
BASIC 17 in. x 22 in.
25 in. x 38 in.
635 x 965 mm
25.5 in. x 30.5 in.
648 x 775 mm
2
g/m
SIZE
432 x 599 mm
16
20
24
28
32
36
40
50
60
70
80
90
100
105
110
135
33
42
50
58
67
75
83
90
92
110
60
75
90
105
120
135
150
163
175
199
BASIS 40
WEIGHT 42
44
53
NOTES:
1. Commercially available paper is in bold.
2. Paper denoted with (*) should not be used unless specifically formulated
3. All weights are for 500 sheets.
Paper Color
Colored paper refers to pastel-colored paper only. Dark colors may affect printer
operation. Colored paper should meet the same specifications as white. It is also
recommended that colored paper be tested for potential problems before ordering large
quantities.
Paper Specifications C-3
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Paper Composition
Use paper made from 100% chemical wood pulp. Paper that contains mechanically-
pulped wood or cotton is not recommended due to natural impurities, such as CaCO3,
that can contaminate the surface of the photoconductor, thereby decreasing the life of
the photoconductor and/or the fuser.
Do not use coated paper containing material that will melt, vaporize, offset, discolor,
or release hazardous emissions when exposed to high temperatures.
CAUTION!
Do not use paper that contains CaCO3 as it can drastically reduce fuser life.
Paper Cut
Paper cut is another significant factor affecting printer performance. The cut sheet is
produced by cutting a larger stack of paper. If a dull cutter is used, the paper will have
ragged edges, or what is called a “burr.” This burr can cause such problems as paper
jam, multiple feed, and large amounts of paper dust. Refer to “Paper Specifications” on
page C-2 for additional information.
Paper
Dull Cut
Paper
Sharp Cut
Paper Friction
The frictional properties of paper are very important for reliable paper picking.
Improper friction properties can cause poor pick up and multi-sheet feeding. High
quality xerographic paper has uniform friction. Refer to “Paper Specifications” on
page C-2 for additional information.
C-4
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Paper Smoothness
Paper smoothness affects print quality and paper handling. Paper should not have a
rough texture. A rough texture provides poor toner adhesion, particularly in “black fill”
areas. Neither should the paper be too smooth, as this can also affect toner adhesion.
Paper that is too smooth has inadequate friction and can cause paper handling
difficulties. Do not use paper with embossed or raised surfaces. Spotty printing and
information.
Paper Fusing
Paper used in the printer must withstand the effects of the fusing process. It should not
melt, discolor, vaporize, offset, or delaminate at the following temperature for 1/2
second: 205oC (401oF).
Moisture
Moisture affects both paper curl and print quality. Excessive moisture can cause the
following things:
„
„
„
„
Wavy edges
Tight edges
Paper curl
Faded printing
An increase in humidity can cause paper to develop wavy edges. This occurs because
the edges absorb moisture while the rest of the ream remains unaffected. This can cause
paper skewing and inability to pick paper. Wave is measured as shown below. Do not
use paper with a wave of more than 2 mm.
Less than 2 mm
If there is a decrease in humidity the edges can lose moisture. This causes them to
contract resulting in tight edges. Tight edges are measured as shown below. Do not use
paper with tight edges of more than 6 mm.
Less than 6 mm
Paper Specifications C-5
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Paper Curl
Paper curl is a very significant factor in printer performance. It can affect the printer in
the following ways:
„
„
„
Paper jam, paper skew and ability to be picked up
Paper stacking uniformly in the output stacker
Paper wrinkles through the heat roller (fuser).
Nearly all paper has curl or a tendency to curl. Curl can occur after the paper passes
through the printer’s fuser where it is exposed to high temperatures. In most paper, curl
results from unusually large, sudden, or uneven changes in the moisture content.
Acceptable Paper Curl
Less than 10 mm
How to Avoid Paper Curl
„
Use high-quality xerographic paper.
„
„
„
Store the paper in a moderate environment (40% to 60% relative humidity).
Minimize humidity changes throughout the day in the printer room.
Minimize the humidity difference between the paper storage area and the printer
room. If the humidity difference is considerable, move the paper into the printer
room a few days before to allow the paper to adjust to the printer room
environment.
„
Wrap the unused paper properly in moisture-resistant wrappers to protect the
paper from moisture absorption or loss.
C-6
Paper Specifications
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Recycled Paper
Recycled paper is made from used paper. The used paper is dissolved into fibers and
then mixed with new paper fibers. However, various kinds of low-grade used paper
(such as newspapers and magazines) are added to high-grade old paper. The paper
manufacturer must have a high level of expertise and exercise strict controls regarding
the use of used paper in recycled paper production. Therefore, it is recommended that
paper sold as xerographic recycled paper also be sufficiently tested before using. The
most important factor is the length of time the paper can keep its stabilized quality. It
is recommended that a small sample (about 2,000 sheets) of recycled paper be tested in
the printer and the reliability in paper feed and print quality is confirmed continuously
over several months.
Grain Direction
The direction of paper fibers greatly affects paper curl and deformation. High quality
xerographic paper is manufactured with the fibers oriented evenly in the same direction
(grain long). The direction of the grain can be determined by tearing the paper. A clean
tear indicates the grain direction as shown below.
Grain
Direction
Grain
Direction
Paper Smoothness
Paper smoothness affects print quality and paper handling. Paper should not have a
rough texture. A rough texture provides poor toner adhesion, particularly in “black fill”
areas. Neither should the paper be too smooth, as this can also affect toner adhesion.
Paper that is too smooth has inadequate friction and can cause paper handling
difficulties. Do not use paper with embossed or raised surfaces. Spotty printing and
misfeeding may occur.
Paper Specifications C-7
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Special Media
The printer can use special media that has been designed and treated for xerographic
use.
„
„
„
„
„
„
„
Preprinted paper
Prepunched paper
Index paper
Adhesive labels
Perforated paper
Tab paper
Transparencies
It is recommended that a small sample (500 to 1000 sheets) of the special paper be
tested before production quantities are purchased. Testing small samples can give a
fairly good indication of what to expect in terms of print quality and toner adhesion;
however, only long term tests involving several thousand sheets can begin to provide
reliable data about characteristics like environmental changes, paper path reliability,
paper dust contamination, loose filler, etc. It is recommended that initial orders of
special supplies be limited to a 30-60 day supply until it has have proven to perform
well over a long period of time.
Preprinted Paper
It is very important to work closely with the paper supplier when designing and
ordering preprinted paper. To avoid problems with preprinted forms, observe the
following guidelines:
„
„
Forms must be printed with heat-resistant ink that will not melt, vaporize,
delaminate, or release hazardous emissions when subject to heat. Refer to “Paper
Fusing” on page C-5 for additional information.
Minimize the amount of ink used in printing. Avoid print designs that use large
quantities of ink. Perform screen printing if a large area needs to be printed.
C-8
Paper Specifications
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Ink Recommendations
Ink used in preprinting should be non-volatile and oily. Ink suitable for pre-printing is
cured by:
„
„
„
Ultraviolet or heat (cured for 1 day)
Oxidative polymerization (cured for 7 days)
Ink cured by heat (Tinplate Ink)
Before using preprinted forms, make sure the ink is completely cured to prevent it from
transferring to the printer’s rollers and contaminating the internal printer mechanism.
The following inks are not suitable for preprinting:
„
„
„
„
„
Quick set ink
Ink dried by evaporation
Cold set ink
Ink dried by sedimentation or deposition
Ink dried by penetration
NOTE:
Preprinted paper should still meet the paper specifications after the
preprinting process is complete.
Paper Curl in Preprinted Paper
Preprinting can result in paper curl. Generally, the amount of paper curl depends on
information.
Paper Specifications C-9
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Prepunched Paper
Prepunched paper should be flat and without deformation. Do not use paper with
ragged or damaged hole edges. Any paper pieces resulting from the punching operation
and paper dust should be removed before using.
Use prepunched paper with holes that conform to the following specifications:
„
„
„
Maximum of four holes.
Maximum hole diameter of 8.0 mm (0.315 in.).
Holes must not be located in or protrude into the shaded area shown below.
5 mm
(0.2 in)
5 mm
(0.2 in)
5 mm
(0.2 in)
5 mm
(0.2 in)
C-10 Paper Specifications
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Adhesive Labels
An adhesive label is paper with a pressure-sensitive adhesive backing. Label stock
consists of three components: the top or face sheet, the adhesive, and the liner or carrier
sheet, sometimes referred to as the backing. Note the following points about label
stock:
„
When exposed to the heat of the fuser, the label stock should not curl
significantly, and the adhesive should remain stable so that it does not release any
„
No adhesive should be exposed between the labels or along the edge of the label
backing.
CAUTION!
Adhesive that comes in contact with the printer may contaminate the
photoconductor and the internal printer mechanism. To test label stock for
adhesive exposure, press a sheet of plain paper against a sheet of label
stock. The plain paper should not adhere to the label stock at all.
„
„
„
„
„
Do not use labels with wrinkles, bubbles or any indication of delamination.
Fan the label stock before loading it into the tray.
Do not use label stock when printing in duplex mode.
Do not use label stock that has some of the labels removed.
Purchase minimum quantities of label stock to avoid the need to store it for longer
than 6 months from the date of manufacture.
„
Test any label stock you are considering to verify its performance in your printer.
Paper Specifications C-11
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Adhesive Label Configuration
The illustration on the left shows label stock with space between the individual labels.
This can cause paper jams and/or labels to peel off during the printing process. The
illustration on the right shows the recommended label stock without spaces between the
purchasing label stock.
Backing Sheet
Label Sheet
Backing Sheet
Label Sheet
Not Recommended
Recommended
Storing Labels
„
Store the labels in a clean, dry location where the temperature can be maintained
at 18° to 24°C (64° to 70°F) and the relative humidity does not exceed 55%.
„
Allow the labels to adjust to the printer room environment before opening the
label carton or package. Move the labels into the printer room at least 24 hours
prior to opening the carton or package.
„
Leave the labels in the original package until printing is ready to begin. Replace
the unused labels in the original package and then reseal the package with tape or
store the unused labels in a plastic bag.
„
„
Do not leave labels in the hopper of an inactive printer overnight or for long
periods of time.
Use the labels on a first-in, first-out basis.
C-12 Paper Specifications
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Adhesive Label Specifications
Use the following specifications when purchasing label stock.
Characteristics
Total Basis Weight
Recommendation
2
32 lb. (160 g/m ) (includes face sheet,
Notes 2 and 4
adhesive, and carrier)
Caliper
5.7 mils (145 µm) maximum (includes face
Notes 1, 2, and 4
sheet, adhesive, and carrier)
Face Stock Smoothness (Sheffield)
Notes 1, 2, and 3
100-200 Sheffield units
Coefficient of Static Friction
Surface Sizing
0.35 to 0.62
Starch - Do not use synthetic surface sizing
Acid rosin or synthetic (alkylketene dimer or
alky-succinic anhydride)
Internal Sizing
NOTES:
1. Testing method - Technical Association of the Pulp and Paper Industry (TAPPI).
2. Testing method - International Organization for Standardization (ISO).
3. The test must be conducted on a large, unscored section of face stock to prevent
interference by the score lines.
4. Refers to the adhesive label, including the face stock, adhesive, and the carrier
sheet.
Paper Specifications C-13
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Perforated Paper
A perforation is a series of holes punched through the paper to aid in the separation of
one piece from another. Perforated paper can cause jams, misfeeds, and even printer
damage. The following guidelines should be used when ordering perforated paper:
„
Perforations should be free from any burrs and paper dust to avoid multiple feed,
contamination, or paper jam problems.
„
Avoid use of perforations that are not flat.
Not Recommended
„
The ratio of cut to uncut in a perforated line should be 1:1.
Cut
Uncut
„
„
Perforations must not extend to the edge of the page. The minimum distance from
perforation to edge of the pages is 50 mm.
The maximum number of perforated lines per page is 3 horizontal and 2 vertical.
Vertical Perforation
Max 2
Feed Direction
Perforation does
not extend to
edge of paper
Horizontal Perforation
Max 3
C-14 Paper Specifications
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„
Do not print within a 5 mm area around the perforations.
5 mm
(0.2 in)
5 mm
(0.2 in)
Tab Stock
The following sizes and weights of tab stock are supported.
Tab Cut
Paper Size
Paper Weight
3-cut
5-cut
8-cut
A4/Letter
A4/Letter
A4/Letter
90 lb./110 lb.
90 lb./110 lb.
90 lb./110 lb.
Transparencies
Transparency stock is used primarily to create images that can be used with projection
equipment. Transparencies are made from polyester film that has been specially coated
to allow toner to stick to it. Transparencies cannot be printed in duplex mode.
When using transparencies, the following suggestions may improve performance.
„
To reduce sticking, fan the transparencies before loading.
„
If excessive paper jams should occur in the paper path after the fusing process,
load transparencies in the MBT and print them in face-up mode.
Paper Specifications C-15
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Printing Guidelines
Printable Area
Printable area means the area of the page on which you can print. Print quality can
degrade when printing outside the following print area:
„
„
„
The printable area is 6 mm (0.24 in) from the top, 8 mm (0.31 in) from the
bottom, and 5 mm (0.2 in) from the left and right sides of the paper.
The printable area is 3 mm (0.12 in) from the edge of any punched holes to
minimize printer contamination.
The printable area is marked with diagonal lines.
5 mm
5 mm
(0.2 in)
(0.2 in)
3 mm
(0.12 in)
6 mm
(0.24 in)
Hole
8 mm
(0.31 in)
Preprinted Lines
When using a form with preprinted lines the text must be placed a minimum of
2.5 mm (0.10 in) away from the lines.
2.5 mm
(0.1 in)
2.5 mm
(0.1 in)
Line
2.5 mm
(0.1 in)
A B C D E F .................... W X Y Z
Line
Line
C-16 Paper Specifications
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Proper Paper Handling
Paper is easily affected by storage conditions such as temperature and humidity. If the
proper moisture content of the paper is not maintained, the paper may become
deformed and cause paper jams.
Take the following precautions to avoid paper problems:
1. Unwrap paper just before printing. The packaging is made of moisture-proof
materials to protect the paper from humidity.
2. If the paper is curled or warped, load the paper as shown below.
3. Check for paper curl that may have occurred during the night or when air
conditioners or ventilators have been turned off for an extended period of time. If
the paper has curled, approximately 200-300 sheets from the top of the pile should
be turned over, as shown above, or removed.
Paper Specifications C-17
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Check Paper Quality
Carefully examine the paper when unwrapping or before loading into the tray. Discard
paper with creases, tears, dog-eared corners, curled edges, wavy edges, or tight edges
as it may cause paper jams or paper skewing.
C-18 Paper Specifications
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Loading Paper
1. Do not pick up or hold too much paper at one time. For example, when loading
1000 sheets of paper, load them 200-250 sheets at a time.
2. Gently place the paper vertically in the tray. Do not slide the paper into the tray.
Check to see that paper is correctly loaded. Look for tears, disarranged sheets, folded
edges or dog-eared corners that may have occurred during loading.
Paper Specifications C-19
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C-20 Paper Specifications
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Glossary
Numbers
10/100/1000 BaseT. IEEE 802.3 specification, using unshielded twisted pair wiring
and running at 10/100/1000 Mbps.
A
ANSI. American National Standards Institute. The coordinating body for voluntary
standards groups within the United States. ANSI is a member of the International
Organization for Standardization (ISO).
ASCII. American Standard Code for Information Interchange. A standardized coding
system for assigning numerical codes to letters and symbols.
Auto Cascade. Automatically chooses the next paper tray when the first tray is empty.
B
Baud. A unit of speed in data transmission equal to one bit per second.
Bi-directional. Bi-directional parallel signals allow printer status messages to appear
on the computer screen.
Bit. A binary digit (0 or 1), which is the smallest unit of information used by a printer
or computer.
Bits per second (bps). Not same as baud.
Byte. A unit of information consisting of 8 bits.
C
Cache memory. Dynamic memory used for short term. Allows rapid access to
frequently used data.
Cancel. A button on which the user clicks to end a specific process or action.
CD-ROM. Compact Disc Read-only Memory.
Centronics Parallel. An IBM-PC communications standard. An interface for
connecting printers and other peripheral devices to a computer. Also see Parallel
Interface.
Consumables. Items such as toner and/or developer (EP Cartridge) that the printer
consumes.
Glossary-1
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Control Code. A type of PCL language command. An ASCII character that initiates a
printer function.
Controller. The board that controls the engine. Contains firmware, I/O connectors,
RAM, and the main CPU.
CPI. Characters Per Inch.
CPU. Central Processing Unit.
D
Data. Factual information, commonly organized for analysis.
Database. Body of data manipulated by a database program.
Density. The degree of darkness of a printed image.
Desktop. Refers to the working area on the screen where the cursor is active on your
computer.
Dialog box. A box that appears on the screen to request information.
DOS. Disk Operating System.
DOT. Use dot, not bit to describe an individual screen pixel.
Dots per inch (dpi). A measure of the resolution of a printed page.
Download. The process of transferring data from a host to a printer's or print server's
internal memory or hard drive.
E
EMI. Electro-Magnetic Interface.
Emulations. Printer's ability to imitate another printer by accepting and acting on the
same commands as the emulated printer (e.g., LJ III emulation).
Escape Sequence. PCL escape sequences consist of two or more characters. The first
character is always the escape character, identified by the EC symbol and is a control
code the printer uses to identify a string of characters as a printer command. As the
printer monitors incoming data from a computer, it looks for the character. When it
appears, the printer reads it and its associated characters as a command to be performed,
and not as data to be printed.
ESD. Electro-static Discharge.
Ethernet. A baseband LAN specification invented by Xerox Corporation and
developed jointly by Xerox, Intel, and Digital Equipment Corporation. Ethernet
networks operate at 10 Mbps using CSMA/CD to run over coaxial cable.
Exit. To leave or quit a program.
Glossary-2
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F
Face down. Printed pages that exit the printer printed side down.
Face up. Printed pages that exit the printer printed side up.
Factory Defaults. Printer settings applied when the printer is manufactured.
H
HCF. High Capacity Feeder.
HDD. Hard Disk Drive.
I
IEEE. Institute of Electrical and Electronic Engineers.
Image Area. Refers to the printable area of a page.
Initialize. To establish the initial default status of the printer by turning on the printer.
I/O Connector. Input/output connector that attaches the computer to the printer is
connected here (e.g., parallel, serial, LocalTalk, Ethernet).
IP. Internet Protocol. This is layer 3 (network layer) protocol that contains addressing
information and some control information that allows packets to be routed.
ITU-TSS. An international organization that develops communications standards.
Formerly, CCITT.
L
LAN. Local Area Network.
LCD. Liquid Crystal Display.
LED. Light Emitting Diode. A semiconductor light source that emits visible light or
infrared radiation.
M
MAC. Media Access Control.
MBT. Multi-bypass Tray. For automatic printing of small jobs or manual feeding of
single sheets (including bond, postcard, overheads, labels, and odd-sized print media).
N
NIC. Network Interface Card.
Glossary-3
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O
OCP. Operator Control Panel.
Operating System. Software that controls the execution of programs.
Orientation. Position of the print on the page. In Portrait orientation, the print runs
from the top to bottom margins across the narrow width of a sheet of paper. In Land-
scape orientation, the print runs from the left to right margins along the length of a sheet
of paper.
OSI. Open Systems Interconnection. A logical structure for network operations (ISO),
to enable multi-vendor equipment interoperability. A seven-layer network protocol
standard.
P
Paper Size. Physical dimensions of the paper.
Parallel Interface. An interface that sends data 8 bits at a time. The printer's parallel
interface may be configured for bidirectional (two-way) communications between a
user system and the printer.
Parity check. The process of checking the integrity of a character.
PCL. Hewlett-Packard Printer Control Language.
PDF. Portable Document Format.
PDL. Page Description Language.
Pixel. In electronic publishing, a basic unit of digital imaging.
Porosity. The ratio of the volume of pores in a material to the volume of the whole, as
in a percentage of the volume of pores through which light may pass through paper.
Port. Designates a pathway for the flow of data in or out of a device.
PostScript. A registered trademark of Adobe Systems, Inc.
PPD. PostScript Printer Description file.
Printable area. Area of the physical page in which the printer is able to place a dot.
PROM. Programmable Read-Only Memory.
PWB. Printed Wiring Board.
Q
Queue. A destination for a sequence of stored data or programs awaiting processing,
as in files waiting in line to be sent to the printer.
Glossary-4
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R
RAM. Random Access Memory. A type of internal memory that stores data
temporarily.
ROM. Read-only Memory. A type of internal memory that is used to store programs
and data vital to the printer's basic operation permanently.
S
SCSI. Small Computer System Interface.
Serial interface. An interface that sends data one bit at a time over a single line.
SIMM. Single In-line Memory Module.
SNMP. Simple Network Management Protocol. Printer Monitor uses SNMP to retrieve
printer status and to intercept traps generated by the printer whenever its status changes.
The information is displayed through a graphical interface
Startup. The act or process of setting into operation or motion, as in starting up your
system with a startup disk.
Symbol set. A predefined set of characters (glyphs) and the numeric codes that the
computer sends to the printer to represent the characters.
System. A broad term to include a computer and any peripheral devices, accessories,
and software.
T
TCP/IP. Transmission Control Protocol/Internet Protocol. The two best known
protocols often thought of as one protocol. TCP corresponds to layer 4 (transport layer)
of the OSI reference model, and provides reliable data transmission. IP corresponds to
layer 3 (network layer) and provides connectionless datagram service. U.S. Department
of Defense developed TCP/IP in the 1970s to support the construction of worldwide
internetworks.
Telnet. Standard Internet terminal emulation protocol.
Token Ring. A token passing LAN developed and supported by IBM.
Toner. Imaging material used in electrophotography and some off-press proofing
systems. The material that is used to create the physical image on the page.
Glossary-5
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V
Virtual printer. A logical printer definition within the physical printer. To the network
server and workstations, each virtual printer appears as a single physical printer.
VMS. Digital Equipment Corporation (DEC) operating system.
VPT. Virtual Printer Technology. The virtual printer feature of a printer that allows it
to appear as multiple printers to other network workstations.
W
WAN. Wide Area Network.
Z
Zone. A logical group of nodes within a network separated by routers, bridges, or
gateways.
Glossary-6
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