Ricoh All in One Printer 2590 User Guide

Operating Instructions  
Troubleshooting  
1
2
3
4
5
6
7
8
Adding Paper, Toner and Staples  
Clearing Misfeeds  
Remarks  
Read this manual carefully before you use this machine and keep it handy for future reference. For safe and correct use, be sure to read the  
Safety Information in "About This Machine" before using the machine.  
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Manuals for This Machine  
Refer to the manuals that are relevant to what you want to do with the machine.  
Important  
Media differ according to manual.  
The printed and electronic versions of a manual have the same contents.  
Adobe Acrobat Reader/Adobe Reader must be installed in order to view the  
manuals as PDF files.  
Depending on which country you are in, there may also be html manuals. To  
view these manuals, a Web browser must be installed.  
About This Machine  
Be sure to read the Safety Information in this manual before using the machine.  
This manual provides an introduction to the functions of the machine. It also  
explains the control panel, preparation procedures for using the machine,  
how to enter text, and how to install the CD-ROMs provided.  
General Settings Guide  
Explains User Tools settings, and Address Book procedures such as register-  
ing fax numbers, e-mail addresses, and user codes. Also refer to this manual  
for explanations on how to connect the machine.  
Troubleshooting  
Provides a guide to solving common problems, and explains how to replace  
paper, toner, and other consumables.  
Security Reference  
This manual is for administrators of the machine. It explains security func-  
tions that the administrators can use to protect data from being tampered  
with, or prevent the machine from unauthorized use.  
Also refer to this manual for the procedures for registering administrators, as  
well as setting user and administrator authentication.  
Copy/Document Server Reference  
Explains Copier and Document Server functions and operations. Also refer to  
this manual for explanations on how to place originals.  
Facsimile Reference  
Explains Facsimile functions and operations.  
Printer Reference  
Explains Printer functions and operations.  
Scanner Reference  
Explains Scanner functions and operations.  
i
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Network Guide  
Explains how to configure and operate the machine in a network environ-  
ment, and use the software provided.  
This manual covers all models, and includes descriptions of functions and  
settings that might not be available on this machine. Images, illustrations, and  
information about operating systems that are supported might also differ  
slightly from those of this machine.  
Other manuals  
• Quick Reference Copy Guide  
• Quick Reference Fax Guide  
• Quick Reference Printer Guide  
• Quick Reference Scanner Guide  
• PostScript3 Supplement  
• UNIX Supplement  
• Manuals for DeskTopBinder Lite  
• DeskTopBinder Lite Setup Guide  
• DeskTopBinder Introduction Guide  
• Auto Document Link Guide  
Note  
Manuals provided are specific to machine types.  
For “UNIX Supplement”, please visit our Web site or consult an authorized  
dealer.  
“PostScript3 Supplement” and “UNIX Supplement” include descriptions of  
functions and settings that might not be available on this machine.  
ii  
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Indicators................................................................................................................3  
When a Message Is Displayed............................................................................15  
Error Mail Notification...............................................................................................41  
Checking the Error Log ............................................................................................49  
When You Cannot Print.......................................................................................50  
When the Data In Indicator Does Not Light Up or Flash..........................................52  
Other Printing Problems .....................................................................................53  
iii  
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When You Cannot Browse the Network to Send a Scan File ..................................60  
Operation Is Not Possible When Messages Appear................................................61  
When a Message Is Displayed............................................................................62  
Adding Staples.....................................................................................................84  
When Z Is Lit............................................................................................................94  
Removing Jammed Staples ................................................................................95  
500-Sheet Finisher...................................................................................................95  
1000-Sheet Finisher.................................................................................................96  
iv  
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Cleaning the Exposure Glass.................................................................................101  
Cleaning the Exposure Glass Cover......................................................................102  
Cleaning the Auto Document Feeder.....................................................................102  
INDEX....................................................................................................... 103  
v
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vi  
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How to Read This Manual  
Symbols  
This manual uses the following symbols:  
Indicates important safety notes.  
Ignoring these notes could result in serious injury or death. Be sure to read these  
notes. They can be found in the “Safety Information” section of About This Machine.  
Indicates important safety notes.  
Ignoring these notes could result in moderate or minor injury, or damage to the  
machine or to property. Be sure to read these notes. They can be found in the  
“Safety Information” section of About This Machine.  
Indicates points to pay attention to when using the machine, and explanations  
of likely causes of paper misfeeds, damage to originals, or loss of data. Be sure  
to read these explanations.  
Indicates supplementary explanations of the machine’s functions, and instruc-  
tions on resolving user errors.  
This symbol is located at the end of sections. It indicates where you can find fur-  
ther relevant information.  
[ ]  
Indicates the names of keys that appear on the machine’s display panel.  
{ }  
Indicates the names of keys on the machine’s control panel.  
1
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2
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1. When the Machine Does  
Not Operate As Wanted  
This chapter describes basic troubleshooting procedures.  
Indicators  
This section describes the indicators that light when the machine requires the  
user to remove misfed paper, or add paper, toner, or staples.  
d: Add Staple indicator  
Appears when staples run out. See p.84 “Adding Sta-  
ples”.  
D: Add Toner indicator  
Appears when toner runs out. See p.81 “Adding Toner”.  
B: Load Paper indicator  
Appears when paper runs out. See p.73 “Loading Pa-  
per”.  
x: Misfeed indicator  
Appears when a misfeed occurs. See p.89 “Removing  
Jammed Paper”.  
3
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When the Machine Does Not Operate As Wanted  
When the Function Status Indicator Lights  
Up in Red  
1
When the function status indicator lights up in red, press the corresponding  
function key, and then refer to the following table.  
Problem  
Cause  
Solution  
Documents and reports  
do not print out.  
The paper output tray is Remove the prints from the tray.  
full.  
Documents and reports  
do not print out.  
There is no paper left.  
Add more paper. See p.73 “Loading Pa-  
per”.  
An error has occurred.  
The function whose indi- Record the code number shown in the  
cator is lit in red is defec- display and contact your service repre-  
tive.  
sentative. See “When a Message is Dis-  
played” of each chapter.  
You can use other functions normally.  
The machine is unable to A network error has oc-  
Check the displayed message and  
take an appropriate action. See  
“When a Message is Displayed” of  
each chapter.  
connect to the network.  
curred.  
Check that the machine is correctly  
connected to the network, and that  
the machine is correctly set. See  
“Network Settings”, General Set-  
tings Guide.  
Contact the administrator.  
If the function status indicator is still  
lit in red even after trying to solve  
tact your service representative.  
p.46 “When a Message Is Displayed”  
p.59 “Troubleshooting When Using the Scanner Function”  
p.62 “When a Message Is Displayed”  
“Network Settings”, General Settings Guide  
4
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When You Have Problems Operating the Machine  
When You Have Problems Operating the  
Machine  
1
This section describes common problems and messages.  
If other messages appear, follow the instructions displayed.  
Important  
If you cannot make copies as you want because of paper type, paper size, or  
paper capacity problems, use recommended paper. See “Copy Paper”, About  
This Machine.  
Problem  
Cause  
Solution  
This message appears  
when you turn on the op-  
eration switch or change  
the toner bottle.  
Wait for the machine to get ready.  
Please wait.” ap-  
pears.  
Although the copier  
Functions other than the Wait a little longer.  
screen appears when the copier function are not  
machine is turned on us- yet ready.  
ing the main power  
switch, it cannot be  
switched to another  
screen by pressing the  
{Facsimile} or {Scanner}  
key.  
The machine has just  
been turned on and the  
Functions other than the Wait a little longer.  
copier function are not  
User Tools screen is dis- yet ready. Time required  
played, but the User  
Tools menu has items  
missing.  
varies by function. Func-  
tions appear in the User  
Tools menu when they  
become ready for use.  
The display is off.  
The screen contrast knob is Set the screen contrast knob to the light  
turned to the dark position. position to see the display panel properly.  
See “Control Panel”, About This Machine.  
The display is off.  
The display is off.  
The machine is in Energy Press the {Energy Saver} key to cancel  
Saver mode.  
Energy Saver mode.  
The operation switch is  
turned off.  
Turn on the operation switch.  
Nothing happens when  
the operation switch is  
turned on.  
The main power switch Turn on the main power switch.  
is turned off.  
Memory is full.  
There are too many  
Press [Delete File] to delete unnecessary  
scanned pages or stored documents.  
files: hard disk capacity  
is exceeded.  
5
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When the Machine Does Not Operate As Wanted  
Problem  
Cause  
Solution  
The main power indica- This occurs in the follow- Close the exposure glass cover or ADF,  
tor continues blinking  
and does not turn off  
when pressed.  
ing cases:  
and check if the machine is communicat-  
ing with a computer.  
The exposure glass  
cover or ADF is open.  
1
The machine is com-  
municating with ex-  
ternal equipment.  
The hard disk is active.  
Original images are  
printed on the reverse  
side of the paper.  
You have loaded the pa- Load paper correctly. Load paper into  
per incorrectly.  
Tray 1-4 with the print side up, and into  
side down. See p.76 “Orientation-fixed  
Misfeeds occur frequently. The tray's side guides are  
not locked.  
Remove the paper. See p.89 “Remov-  
ing Jammed Paper”.  
locked. See p.77 “Changing the Pa-  
per Size”.  
Misfeeds occur frequently. The tray's end guide is  
not set properly.  
Remove the paper. See p.89 “Remov-  
ing Jammed Paper”.  
erly. See p.77 “Changing the Paper  
Size”.  
Misfeeds occur frequently. You may have loaded pa-  
per of a size not shown  
Remove the paper. See p.89 “Remov-  
ing Jammed Paper”.  
on the paper size selector.  
When using paper of a size that can-  
not be detected automatically, use  
Tray Paper Settings to set the paper  
Paper”, About This Machine.  
An error message re-  
When a misfeed message Clear misfed paper, and then open and  
mains, even if misfed pa- appears, it remains until close the front cover. see p.89 “Remov-  
per is removed.  
you open and close the  
cover as required.  
ing Jammed Paper”.  
An error message re-  
mains, even if consuma- HDD is not installed.  
This may occur if the  
Press the {Start} key.  
bles are replaced and/or  
misfed paper is removed.  
Cannot print in duplex  
mode.  
You cannot use paper in For duplex printing, select Tray 1-4 in  
the bypass tray for du-  
plex printing.  
copier mode or with the printer driver.  
Cannot print in duplex  
mode.  
[1 Sided Copy] is selected Select [2 Sided Copy] for Paper Type: Tray  
for Paper Type: Tray 1-4. 1-4. See “Paper Type: Tray 1-4”, General  
Settings Guide.  
6
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When You Have Problems Operating the Machine  
Problem  
Cause  
Solution  
Cannot print in duplex  
mode.  
Duplex printing cannot  
be done with thick pa-  
Select a paper type that allows duplex  
printing. See “Paper Type: Tray 1-4”,  
per, OHPtransparencies, General Settings Guide.  
or labels selected as the  
paper type.  
1
The user code entry dis- Users are restricted by  
Enter the user code (up to eight digits),  
play appears.  
user management.  
and then press [q].  
The Authentication dis-  
play appears.  
Basic Authentication,  
Windows Authentica-  
Enter your login user name and user  
password. See “When the Authentica-  
tion, LDAP Authentica- tion Screen is Displayed”, About This  
tion orIntegration Server Machine.  
Authentication is set.  
The use of the function is Contact the administrator.  
restricted to authenticat-  
ed users only.  
You do not have  
the privileges to  
use this func-  
tion.” appears.  
This user code is not al- Press the  
lowed to use the function that the display goes off, and then press  
{
Energy Saver  
}
key. Confirm  
You do not have  
the privileges to  
use this func-  
tion.” continues to be  
displayed even though  
you have entered a valid  
user code.  
selected.  
the  
{
Energy Saver key again. The display  
}
will return to the user code entry dis-  
play. When printing under the copier or  
printer function, press the  
key only after printing has finished.  
{
Energy Saver  
}
Authentication failed.  
The entered login user  
name or login password rect login user name and login password.  
Inquire the user administrator for the cor-  
is not correct.  
Authentication failed.  
The machine cannot per- Contact the administrator.  
form authentication.  
You have tried to delete Files can be deleted by the person who  
files without the authori- created the file. To delete a file which  
The selected  
file(s) which you  
do not have ac-  
cess privileges  
to could not be  
deleted.” appears.  
ty to do so.  
you are not authorized to delete, contact  
the person who created the file.  
7
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When the Machine Does Not Operate As Wanted  
Document Server  
Problem  
Cause  
Solution  
The number of scanned  
pages exceeds the capac- [Store File]. Scanned data is stored as a  
ity per file of the Docu-  
ment Server.  
To store scanned pages as a file, press  
Scanned pages  
exceeded max.  
number. Do you  
want to store the  
scanned pages as  
a file?” appears.  
1
file in the Document Server. If you do  
not want to store scanned pages, press  
[No]. Scanned data is deleted.  
You forgot your pass-  
word.  
You cannot access a pro- Contact the administrator.  
tected file without enter-  
To delete the files stored in the docu-  
ing the password.  
ment server, select [Delete All Files in Doc-  
ument Server]. As this will permanently  
delete every single file, make sure the  
document server does not contain any  
files you want to keep. See “Delete All  
Files in Document Server”, General Set-  
tings Guide.  
You cannot find out what You may not be able to  
Check the date or time column in the  
is stored in a file.  
ascertain the contents of Document Server: Select Files to Print  
a file simply from the file display.  
name.  
You cannot find out what You may not be able to  
Check document content by printing its  
is stored in a file.  
ascertain the contents of first page. Press the line of the document  
a file simply from the file in the Document Server: Select Files to  
name.  
Print display, and then press [Print 1st  
Page] followed by the {Start} key.  
Memory frequently be-  
comes full.  
The document server  
memory is full.  
Delete unnecessary files. On the file se-  
lection display, select unnecessary files,  
and then press [Delete File]. If this does  
not increase available memory, do the  
following.  
Switch to the scanner display, and  
then delete unnecessary files stored  
under the scanner function.  
Switch to the printer display, and  
then delete unnecessary files stored  
under Sample Print, Locked Print,  
Hold Print, or Stored Print.  
You want to check print You can print a single  
Check print quality by printing out only  
quality before making a  
large print run.  
copy without specifying the first set using the {Sample Copy} key.  
the setting again.  
The Copy or Scanner  
function is in use.  
To cancel a job in progress, first press  
[Exit], and then press the {Copy} key or  
{Scanner} key. Next, press the  
Original is be-  
ing scanned by  
another func-  
tion.” appears.  
{Clear/Stop} key. When the message  
[Stop] key was pressed.” ap-  
pears, press [Stop].  
8
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When You Have Problems Operating the Machine  
Note  
Using curled paper often causes misfeeds, soiled paper edges, or slipped po-  
sitions while performing staple or stack printing. When using curled paper,  
take the stiffness out of the paper with your hands to straighten out the curl,  
or load the paper up side down. Also, to prevent paper from curling, lay pa-  
per on a flat surface, and do not lean it against the wall.  
1
Reference  
“Control Panel”, About This Machine  
“When the Authentication Screen is Displayed”, About This Machine  
“Copy Paper”, About This Machine  
“Tray Paper Size: Tray 1-4”, General Settings Guide  
“Paper Type: Tray 1-4”, General Settings Guide  
“Delete All Files in Document Server”, General Settings Guide  
9
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When the Machine Does Not Operate As Wanted  
When a Job Is Not Performed  
If you are not able to carry out your job, it may be that the machine is being used  
by another function.  
1
Wait until the current job is completed before trying again. In certain cases, you  
can carry out another job using a different function while the current job is being  
performed. Performing multiple functions simultaneously like this is called  
“Multi-accessing”.  
Combination Chart  
Function Compatibility  
The chart shows Function Compatibility when print priority is set to “Inter-  
leave”. See “Print Priority”, General Settings Guide.  
: Simultaneous operations are possible.  
: Operation is enabled when the relevant function key is pressed and remote  
switching (of the scanner) is done.  
: Operation is enabled when the {Interrupt} key is pressed to interrupt the  
preceding operation.  
: Operation is performed automatically once the preceding operation ends.  
×: The operation must be started once the preceding operation ends. (Simul-  
taneous operations are not possible.)  
Mode after you select Copy  
Facsimile  
Printer  
Mode before you select  
Copy  
Operations  
for Copying  
Stapling  
×
×
×
→ →  
*1 *1 *1  
*5  
*2  
*2  
*2  
*2  
*2  
*2  
*2  
*2  
*4  
*4  
Sort  
→ →  
*1 *1 *1  
10  
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When a Job Is Not Performed  
Mode after you select Copy  
Facsimile  
Printer  
1
Mode before you select  
Interrupt  
Copying  
Operations  
for Copying  
Copying  
×
×
×
×
×
×
×
×
×
×
×
×
×
×
×
×
×
×
×
×
×
→ → ×  
× →  
Facsimile Transmission  
Operation/  
Manual Recep-  
tion Operation  
Scanning an  
original for  
Memory  
Transmission  
Memory  
×
×
×
×
×
×
×
×
×
×
×
×
×
×
×
×
×
×
×
×
×
×
×
×
Transmission  
*3 *3 *3 *7  
*3  
Immediate  
Transmission  
×
×
*3  
*3  
*3  
Memory Re-  
ception  
*3 *3 *3 *7  
*3  
Printing Re-  
ceived Data  
×
*7  
*7  
*3  
Printer  
Data Reception  
Sort Print  
Stapling  
→ → →  
→ →  
→ →  
×
*5  
*4 *4  
*4  
Scanner  
Operations  
for scanning  
Scanning  
×
×
×
×
×
×
×
×
×
×
×
×
×
×
11  
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When the Machine Does Not Operate As Wanted  
Mode after you select Copy  
Facsimile  
Printer  
1
Mode before you select  
Document  
Server  
Operations  
for Docu-  
×
×
×
×
×
×
ment Server  
Scanning a  
Document to  
Store in Doc-  
ument Server  
Printing  
from Docu-  
ment Server  
Printing  
×
×
×
×
×
→ →  
*6 *6 *6  
DeskTop-  
Binder Pro- from Docu-  
*4  
fessional/  
Lite  
ment Server  
Sending a  
Facsimile  
*3 *3 *3 *3  
from Docu-  
ment Server  
Web Docu- Printing  
ment Server  
*4  
*1  
Simultaneous operations are only possible after the preceding job documents are all  
scanned and [NextJob] appears.  
You can scan a document after the preceding job documents are all scanned.  
When multiple lines are available, select a line which is currently not in use. Other-  
wise, operation will not be possible.  
During stapling, printing automatically starts after the current job.  
Stapling is not available.  
Simultaneous operations become possible after you press [NextJob].  
During parallel receptions, any subsequent job is suspended until the receptions are  
completed.  
*2  
*3  
*4  
*5  
*6  
*7  
12  
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When a Job Is Not Performed  
Note  
Stapling cannot be used at the same time for multiple functions.  
A machine with the 500–sheet finisher installed cannot accept other jobs  
while printing with the stapling operation.  
1
A machine with the 1000–sheet finisher installed, that is printing with the sta-  
pling operation on paper larger than A4 size, starts the subsequent job (for  
which Shift Sort Tray is specified as the output tray) only after the current  
print job finishes.  
While printing is in progress, scanning using another function may take more  
time.  
Reference  
“Print Priority”, General Settings Guide  
13  
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When the Machine Does Not Operate As Wanted  
1
14  
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2. Troubleshooting When  
Using the Copy Function  
This chapter describes likely causes of and possible solutions for copier function  
problems.  
When a Message Is Displayed  
This section describes the machine's main messages. If other messages appear,  
Important  
For messages that are not listed here, see p.5 “When You Have Problems Op-  
erating the Machine”.  
Message  
Cause  
Solution  
An irregular original is  
placed.  
Select paper manually, not in Auto Pa-  
per Select mode, and do not use Auto  
Reduce/Enlarge function. See “Sizes dif-  
ficult to detect”, Copy/Document Serv-  
er Reference.  
Cannot detect  
original size.  
An irregular original is  
placed.  
Place the original on the exposure glass.  
See “Placing Originals on the Exposure  
Glass” and “Sizes difficult to detect”,  
Copy/Document Server Reference.  
Cannot detect  
original size.  
Original is not placed.  
Place your originals.  
Cannot detect  
original size.  
Original is not placed in a Change the orientation of the original.  
proper orientation.  
Check original  
orientation.  
An irregular paper size is If you press the {Start} key, copy will  
Check paper  
size.  
set.  
start onto the selected paper.  
A size of paper for which Select a proper paper size. See “Supple-  
Rotate Sort is not availa- mentary Information”, Copy/Docu-  
Rotate Sort is  
not available  
with this paper  
size.  
ble is selected.  
ment Server Reference.  
The Staple function can- Select a paper size that can be used with  
not be used with the pa- the Staple function. See “Supplementary  
Cannot staple  
paper of this  
size.  
per size selected.  
Information”, Copy/Document Server  
Reference.  
The Duplex function can- Select a proper paper size. See “Supple-  
not be used with the pa- mentary Information”, Copy/Docu-  
Duplex is not  
available with  
this paper size.  
per size selected.  
ment Server Reference.  
The number of copies ex- You can change the maximum copy  
ceeds the maximum copy quantity. See “Max. Copy Quantity”,  
Maximum number  
of sets is nn.  
quantity.  
General Settings Guide.  
(“nn” indicates the max-  
imum number of sets.)  
15  
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Troubleshooting When Using the Copy Function  
Message  
Cause  
The number of scanned  
pages exceeds the capaci- a file, press [Store File]. The originals are  
ty per file of the Docu-  
ment Server.  
Solution  
If you want to store scanned originals as  
Scanned pages  
exceeded max.  
number. Do you  
want to store the  
scanned pages as  
a file?  
stored as a file in the Document Server. If  
you do not want to store any scanned  
originals, press [No]. Scanned data will  
be cleared.  
You selected the Maga-  
Make sure originals for the Magazine or  
Magazine or  
2
zine or Booklet function Booklet function are scanned using the  
for originals scanned us- same function.  
ing different functions,  
Booklet mode is  
not available  
due to mixed im-  
age mode.  
such as copy and printer.  
The Document Server  
function is in use.  
To cancel a job being processed, press  
[Exit], and then press the {Document Serv-  
er} key. Next, press the {Clear/Stop} key.  
When the message “[Stop] key  
was pressed. Stop storing?”  
appears, press [Stop].  
Cannot copy.  
Original is be-  
ing scanned by  
another func-  
tion.  
This user code is not al-  
lowed to use the function  
selected.  
Contact the administrator.  
You do not have  
the privileges  
to use this func-  
tion.  
This user code is not al-  
lowed to use the function and you cannot switch the screen, press  
selected.  
If the message continues to be displayed  
You do not have  
the privileges  
to use this func-  
tion.  
the {Energy Saver} key. Confirm that the  
display goes off, and then press the {En-  
ergy Saver} key again. The display will  
return to the user code entry display.  
When printing under the copier or print-  
er function, press the {Energy Saver} key  
only after printing has finished.  
The entered login user  
name or login password rect login user name and login password.  
is not correct.  
Inquire the user administrator for the cor-  
Authentication  
has failed.  
The machine cannot per- Contact the administrator.  
form authentication.  
Authentication  
has failed.  
You have tried to delete Files can be deleted by the person who  
files without the authori- created the file. To delete a file which  
The selected  
file(s) which  
you do not have  
access privileg-  
es to could not  
be deleted.  
ty to do so.  
you are not authorized to delete, contact  
the person who created the file.  
16  
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When a Message Is Displayed  
Message  
Cause  
Solution  
The destination list is be- Wait until the message disappears. Do  
ing updated from the not switch off the power while this mes-  
Updating the  
destination  
network using SmartDe- sage is displayed.  
viceMonitor for Admin.  
Depending on the  
number of destinations  
to be updated, there may  
be some delay before you  
can resume operation.  
Operations are not possi-  
displayed.  
list... Please  
wait. Specified  
destination(s)  
or sender's name  
has been  
2
cleared.  
Reference  
p.5 “When You Have Problems Operating the Machine”  
“Max. Copy Quantity”, General Settings Guide  
“Sizes difficult to detect”, Copy/Document Server Reference  
“Placing Originals on the Exposure Glass”, Copy/Document Server Reference  
“Supplementary Information”, Copy/Document Server Reference  
17  
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Troubleshooting When Using the Copy Function  
When You Cannot Make Clear Copies  
This section describes likely causes of and possible solutions for unclear copies.  
Problem  
Cause  
Solution  
Copies appear dirty.  
Image density is too  
high.  
Adjust the image density. See “Adjust-  
ing Copy Image Density”, Copy/Docu-  
ment Server Reference.  
2
Copies appear dirty.  
The reverse side of an  
Auto Image Density is  
not selected.  
Select Auto Image Density. See “Adjust-  
ing Copy Image Density”, Copy/Docu-  
ment Server Reference.  
Image density is too  
Adjust the image density. See “Adjust-  
ing Copy Image Density”, Copy/Docu-  
ment Server Reference.  
original image is copied. high.  
The reverse side of an  
original image is copied. not selected.  
Auto Image Density is  
Select Auto Image Density. See “Adjust-  
ing Copy Image Density”, Copy/Docu-  
ment Server Reference.  
A shadow appears on  
copies if you use pasted high.  
originals.  
Image density is too  
Adjust the image density. See “Adjust-  
Change the orientation of the original.  
Put mending tape on the pasted part.  
The same copy area is  
dirty whenever making  
copies.  
The exposure glass or  
ADF is dirty.  
Clean them. See p.101 “Maintaining  
Your Machine”.  
The same copy area is  
dirty whenever making  
copies.  
[Original Type] is set to  
Select [Generation], and then begin copy-  
[Text / Photo], and an orig- ing. See “Selecting the Original Type Set-  
inal with text and photo- ting”, Copy/Document Server Reference.  
graphs that can hardly  
be distinguished from  
each other is loaded.  
Copies are too light.  
Copies are too light.  
Image density is too  
light.  
Adjust the image density. See “Adjust-  
ing Copy Image Density”, Copy/Docu-  
ment Server Reference.  
A light copy may result Use the recommended paper. See “Copy  
when you use damp or  
rough grain paper.  
Paper”, About This Machine.  
Contact your service representative.  
Copies are too light.  
Copies are too light.  
The toner bottle is almost Add toner. See p.81 “Adding Toner”.  
empty.  
The paper is damp.  
Use paper that has been stored in the  
recommended temperature and humid-  
ity condition. See “Copy Paper”, About  
This Machine.  
Parts of images are not  
copied.  
The original is not set  
correctly.  
Set originals correctly. See “Placing  
Originals”, Copy/Document Server  
Reference.  
18  
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When You Cannot Make Clear Copies  
Problem  
Cause  
Solution  
Parts of images are not  
copied.  
The correct paper size is Select the proper paper size.  
not selected.  
Images appear only par- The paper is damp.  
tially.  
Use paper that has been stored in the  
recommended temperature and humid-  
ity condition. See “Copy Paper”, About  
This Machine.  
Black lines appear.  
White lines appear.  
White lines appear.  
The exposure glass or  
scanning glass is dirty.  
Clean them. See p.101 “Maintaining  
Your Machine”.  
2
The exposure glass or  
scanning glass is dirty.  
Clean them. See p.101 “Maintaining  
Your Machine”.  
When D is blinking, ton- Add toner. See p.81 “Adding Toner”.  
er is beginning to run  
out.  
Copies are blank.  
The original is not set  
correctly.  
When using the exposure glass, face the  
originals down. When using the ADF,  
face them up.  
A moiré pattern is pro-  
duced on copies.  
Your original has a dot  
pattern image or many  
lines.  
Place the original on the exposure glass  
at a slight angle.  
Black spots appear on the Because of high humidi- Place the print on the exposure glass in  
copy of a photographic  
print.  
ty, the photographic  
print has stuck to the ex-  
posure glass.  
either of the following ways:  
Place an OHP transparency on the ex-  
posure glass, and then place the print  
on top of the OHP transparency.  
Place the print on the exposure glass,  
and then place two or three sheets of  
white paper on top of it. Leave the ex-  
posure glass cover or auto-document  
feeder (ADF) open when copying.  
Reference  
“Copy Paper”, About This Machine  
“Placing Originals”, Copy/Document Server Reference  
“Adjusting Copy Image Density”, Copy/Document Server Reference  
“Selecting the Original Type Setting”, Copy/Document Server Reference  
19  
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Troubleshooting When Using the Copy Function  
When You Cannot Make Copies As  
Wanted  
This section describes likely causes of and possible solutions for unclear copies.  
Basic  
2
Problem  
Cause  
Solution  
Misfeeds occur frequently. The number of sheets  
loaded exceeds the ca-  
Load paper only as high as the upper  
limit mark on the paper tray or bypass  
tray. See p.73 “Loading Paper” and  
“Copying from the Bypass Tray”,  
Copy/Document Server Reference.  
pacity of the machine.  
Misfeeds occur frequently. The paper is damp.  
Use paper that has been stored in the  
recommended temperature and humid-  
ity condition. See “Copy Paper”, About  
This Machine.  
Misfeeds occur frequently. The paper is too thick or Use recommended paper. See “Copy  
too thin. Paper”, About This Machine.  
Misfeeds occur frequently. The copy paper is wrin- Use recommended paper. Use paper  
kled or has been fold-  
ed/creased.  
that has been stored in the recommend-  
ed temperature and humidity condi-  
tion. See “Copy Paper”, About This  
Machine.  
Misfeeds occur frequently. Printed paper is being  
used.  
Use recommended paper. Do not use  
paper that has been already copied or  
printed onto. See “Copy Paper”, About  
This Machine.  
Copy paper becomes  
creased.  
The paper is damp.  
Use paper that has been stored in the  
recommended temperature and humid-  
Copy paper becomes  
creased.  
The paper is too thin.  
Use recommended paper. See “Copy  
Paper”, About This Machine.  
Copies are not stapled.  
There are jammed sta-  
ples in the stapler.  
Remove jammed staples. See p.95 “Re-  
moving Jammed Staples”.  
Copies are not stapled.  
The number of copies ex- Check the stapler capacity. See “Supple-  
ceeds the capacity of the mentary Information”, Copy/Docu-  
stapler.  
ment Server Reference.  
Copies are not stapled.  
Copy paper is curled.  
Turn the copy paper over in the tray.  
Staples are wrongly posi- Originals are not set cor- Check the correct position to place the  
tioned.  
rectly.  
originals. See “Staple”, Copy/Docu-  
ment Server Reference.  
You cannot combine sev- Selected functions can-  
eral functions. not be used together.  
Check the combination of functions and  
make the settings again. See “Function  
Compatibility”, Copy/Document Serv-  
er Reference.  
20  
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When You Cannot Make Copies As Wanted  
Problem  
Cause  
Solution  
When sorting, the pages The memory became full You can interrupt copying when the  
are divided into two  
blocks.  
in the middle of sorting  
and the pages were de-  
livered in two blocks.  
memory becomes full. See “Memory  
Full Auto Scan Restart”, General Set-  
tings Guide.  
Paper does not output dur- When you stop printing Press the {Clear Modes} key and cancel  
ing printing with stapling. while using the staple  
function, paper not sta-  
pled during printing  
copy settings, including stapling.  
2
may be left in the staple  
unit.  
The copy is grayed out or You have copied a copy- Check the document. See “Unauthor-  
a text pattern appears in guarded document pro- ized Copy Control”, Printer Reference.  
the background of the  
copy.  
tected from unauthor-  
ized copying.  
Images are skewed.  
The side guides in the pa- Check that the side guides are locked.  
per feed tray are not  
locked.  
See p.77 “Changing the Paper Size”.  
Images are skewed.  
The paper is feeding in at Load the paper correctly. See p.73  
a slant. “Loading Paper”.  
Edit  
Problem  
Cause  
Solution  
When using the Double  
Combination of original Select A3L for A4K originals and A4  
Copies function, parts of and copy paper is not  
the original image are not correct.  
copied.  
for A5 originals.  
When using the Border,  
Centre, or Centre/ Bor-  
der function, parts of the  
original image are not  
copied.  
You set a wide erased  
margin.  
Make the margin width narrower. You  
can adjust it between 2 - 99 mm (0.1" -  
3.9"). See “Erase Border Width” and  
“Erase Centre Width”, General Settings  
Guide.  
When using the Border,  
Centre, or Centre/ Bor-  
der function, parts of the  
original image are not  
copied.  
Originals are not  
scanned correctly.  
Place the originals correctly.  
When using the Margin  
Adjustment function,  
parts of the original im-  
age are not copied.  
You set a wide erased  
margin.  
Set a narrower margin with User Tools.  
You can set the width between 0 - 30  
mm (0" - 1.2").  
See “Front Margin: Left / Right”, “Back  
Margin: Left / Right”, “Front Margin:  
Top / Bottom”, and “Back Margin: Top  
/ Bottom”, General Settings Guide.  
21  
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Troubleshooting When Using the Copy Function  
Problem  
Cause  
Solution  
When using the Margin  
Adjustment function,  
parts of the original im-  
age are not copied.  
There is a lack of margin Set a narrower margin with User Tools.  
space on the opposite side You can set the width between 0 - 30 mm  
of the binding position.  
(0" - 1.2").  
See “Front Margin: Left / Right”, “Back  
Margin: Left / Right”, “Front Margin:  
Top / Bottom”, and “Back Margin: Top  
/ Bottom”, General Settings Guide.  
2
When using the Image  
You selected copy paper Select copy paper larger than the origi-  
Repeat function, the orig- the same size as the orig- nals or select the proper reproduction  
inal image is not copied  
repeatedly.  
inals, or you did not se- ratio.  
lect the proper  
reproduction ratio.  
Stamp  
Problem  
Cause  
Solution  
The stamp position is  
wrong.  
The paper orientation is  
wrong.  
Check the paper orientation and stamp  
position.  
Combine  
Problem  
Cause  
Solution  
Copies made with the  
Booklet or Magazine  
function cannot be folded to Right”) that does not  
You selected a setting  
(“Open to Left” or “Open Booklet, Magazine”, General Settings  
Change the setting. See “Orientation:  
Guide.  
into a book correctly.  
match the orientation of  
originals.  
When using the Combine You specified a repro-  
function, parts of the im- duction ratio that does  
When you specify a reproduction ratio  
using the Manual Paper Select function,  
check that the ratio matches your origi-  
age are not copied.  
not match the sizes of  
your originals and copy nals and the copy paper. Select the cor-  
paper.  
rect reproduction ratio before using the  
Combine function.  
Copies are not in correct You placed the originals When placing a stack of originals in the  
order.  
in the incorrect order.  
ADF, the last page should be on the bottom.  
If you place an original on the exposure  
glass, start with the first page to be copied.  
Duplex  
Problem  
Cause  
Solution  
Cannot print in duplex  
mode.  
You have loaded paper  
on the bypass tray.  
Remove paper loaded on the bypass  
tray. Load paper in another tray.  
Cannot print in duplex  
mode.  
You have loaded paper  
exceeding 90 g/m2.  
Change the paper.  
Cannot print in duplex  
mode.  
You have selected a tray Set the tray to [2 Sided Copy] in [Tray Pa-  
which is set to [1 Sided  
per Settings] in [System Settings]. See “Pa-  
Copy] in [Tray Paper Set-  
per Type: Tray 1-4”, General Settings  
tings] in [System Settings]. Guide.  
22  
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When You Cannot Make Copies As Wanted  
Problem  
Cause  
Solution  
Copies are not in correct You placed the originals When placing a stack of originals in the  
order.  
in the incorrect order.  
ADF, the last page should be on the bottom.  
If you place an original on the exposure  
glass, start with the first page to be copied.  
When using Duplex,  
You placed the originals Place the original in the correct orienta-  
copy is made Top to Bot- in the wrong orientation. tion. See “Originals and copy orienta-  
tom even though [Top to  
Top] is selected.  
tion”, Copy/Document Server  
Reference.  
2
Reference  
“Copy Paper”, About This Machine  
“Paper Type: Tray 1-4”, General Settings Guide  
“Front Margin: Left / Right”, General Settings Guide  
“Back Margin: Left / Right”, General Settings Guide  
“Front Margin: Top / Bottom”, General Settings Guide  
“Back Margin: Top / Bottom”, General Settings Guide  
“Erase Border Width”, General Settings Guide  
“Erase Centre Width”, General Settings Guide  
“Orientation: Booklet, Magazine”, General Settings Guide  
“Memory Full Auto Scan Restart”, General Settings Guide  
“Copying from the Bypass Tray”, Copy/Document Server Reference  
“Staple”, Copy/Document Server Reference  
“Originals and copy orientation”, Copy/Document Server Reference  
“Function Compatibility”, Copy/Document Server Reference  
“Supplementary Information”, Copy/Document Server Reference  
“Unauthorized Copy Control”, Printer Reference  
23  
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Troubleshooting When Using the Copy Function  
When Memory Is Full  
This section describes likely causes of and possible solutions for problems relat-  
ed to full memory.  
Message  
Cause  
Solution  
The scanned originals ex- Press [Print] to copy scanned originals  
Memory is full.  
ceeds the number of pag- and cancel the scanning data. Press  
2
nn originals have  
been scanned.  
es that can be stored in  
memory.  
[Clear] to cancel the scanning data and  
not copy.  
Press [Print] to  
copy scanned  
originals. Do not  
remove remaining  
originals.  
“n” in the message repre-  
sents a changeable  
number.  
The machine checks if the To continue copying, remove all copies,  
Press [Resume] to  
scan and copy re-  
maining origi-  
remaining originals  
should be copied, after  
the scanned original is  
printed.  
and then press [Resume]. To stop copy-  
ing, press [Stop].  
nals.[Stop] [Resume]  
Note  
If you set [Memory Full Auto Scan Restart] in User Tools to [Yes], even if the mem-  
ory becomes full, the memory overflow message will not be displayed. The  
machine will make copies of the scanned originals first, then automatically  
proceed scanning and copying the remaining originals. In this case, the result-  
ing sorted pages will not be sequential. See “Input/Output”, General Settings  
Guide.  
Reference  
“Input/Output”, General Settings Guide  
24  
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3. Troubleshooting When  
Using the Facsimile Function  
This chapter describes likely causes of and possible solutions for facsimile func-  
tion problems.  
Adjusting the Volume  
This section describes how to adjust the volume.  
You can change the volume of the following sounds that the machine makes.  
On Hook Mode  
Heard when the {On Hook Dial} key is pressed.  
At Transmission  
Heard when the machine sends a document.  
At Reception  
Heard when the machine receives a document.  
At Dialing  
Heard after pressing the {Start} key, until the line connects to the destination.  
At Printing  
Heard when a received document is printed. See “Print Completion Beep”,  
Facsimile Reference.  
A Press the {User Tools/Counter} key.  
B Press [Facsimile Features].  
C Check that the [Gen. Settings/ Adjust] display appears.  
25  
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Troubleshooting When Using the Facsimile Function  
D Press [Adjust Sound Volume].  
E Press [Lower] or [Louder] to adjust the volume, and then press [OK].  
3
You can hear the actual volume by pressing [Check].  
If you press [Cancel], the volume setting is canceled. The display returns to  
that of step .  
D
You can set the volume level to between 0 and 7.  
F Press the {User Tools/Counter} key.  
The standby display appears.  
Note  
You can adjust the On Hook volume when you press the {On Hook Dial}  
key. See “On Hook Dial”, Facsimile Reference.  
Reference  
“On Hook Dial”, Facsimile Reference  
“Print Completion Beep”, Facsimile Reference  
26  
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When a Message Is Displayed  
When a Message Is Displayed  
This section describes the machine's main messages. If other messages appear,  
follow their instructions.  
Message  
Cause  
Solution  
Original jammed during Memo- Place originals that have not been  
Put original  
back, check it  
and press  
ry Transmission.  
scanned on the exposure glass or  
ADF again.  
[Start].  
3
A document jam or an error oc- Press [OK], and then resend the  
Error occurred,  
and transmis-  
sion was can-  
celled.  
curred during Immediate  
Transmission. There may be a  
problem with the machine or  
the telephone line (for example  
noise or cross talk).  
pages that have not been sent. If the  
error reoccurs frequently, contact  
your service representative.  
The machine failed to detect the Place original again, and then press  
size of the original. the {Start} key.  
Cannot detect  
original size.  
Place original  
again, then  
press [Start].  
There is a problem with the fax. Record the code number shown in  
the display and contact your serv-  
ice representative. Other functions  
can be used.  
L Call Service  
Functional  
problems with  
facsimile.  
Please call  
service.  
The memory is full.  
If you press [Exit], the machine re-  
turns to standby mode and starts  
transmitting the stored pages.  
Memory is full.  
Cannot scan  
more. Transmit-  
ting only  
Check the pages that have not been  
sent using the Communication Re-  
sult Report, and then resend those  
pages.  
scanned pages.  
The Internal Tray 1 is full.  
Remove the paper. If the other tray  
is also full, the tray name shown in  
the display changes. Remove pa-  
per from the tray indicated in the  
display.  
Removethepaper  
from Internal  
Tray 1.  
27  
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Troubleshooting When Using the Facsimile Function  
Message  
Cause  
Solution  
The Copy or Document Server  
function is in use.  
To cancel the job in process, do the  
following, and then try faxing  
again.  
Cannot scan to  
sendfaxmessage  
as scanner is in  
use for other  
function.  
Press [Exit], and then press the  
{Copy} or {Document Server} key.  
Next press the {Clear/Stop} key.  
Whenthemessage[Stop]key  
was pressed. Stop copy-  
ing?” or “[Stop] key was  
pressed. Stop storing?”  
appears, press [Stop].  
3
This user code is not allowed to Contact the administrator.  
use the function selected.  
You do not have  
the privileges  
to use this  
function.  
This user code is not allowed to If the message continues to be dis-  
You do not have  
the privileges  
to use this  
use the function selected.  
played and you cannot switch the  
screen, press the {Energy Saver}  
key. Confirm that the display goes  
off, and then press the {Energy Sav-  
er} key again. The display will re-  
turn to the user code entry display.  
When printing under the copier or  
printer function, press the {Energy  
Saver} key only after printing has  
finished.  
function.  
The entered login user name or Inquire the user administrator for  
Authentication  
has failed.  
login password is not correct.  
the correct login user name and  
login password.  
The machine cannot perform  
authentication.  
Contact the administrator.  
Authentication  
has failed.  
You have tried to delete files  
Files can be deleted by the person  
The selected  
without the authority to do so. who created the file. To delete a file  
which you are not authorized to  
file(s) which  
you do not have  
access privi-  
leges to could  
not be deleted.  
delete, contact the person who cre-  
ated the file.  
The destination list is being up- Wait until the message disappears.  
Updating the  
destination  
dated from the network using  
SmartDeviceMonitor for Ad-  
min. Depending on the number  
of destinations to be updated,  
there may be some delay before  
you can resume operation. Op-  
erations are not possible while  
this message is displayed.  
Do not switch off the power while  
this message is displayed.  
list... Please  
wait. Specified  
destination(s)  
orsender'sname  
has been  
cleared.  
28  
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When a Message Is Displayed  
Message  
Cause  
Solution  
The alias telephone number you  
entered is already registered on  
the gatekeeper by another device.  
Check that the alias telephone  
number is correctly pro-  
Check whether  
there are any  
network prob-  
lems.  
grammed in IP-Fax Settings un-  
der Facsimile Features. See “IP-  
Fax Settings”, General Settings  
Guide. You can also use the  
Web Image Monitor for confir-  
mation. See the Web Image  
Monitor's Help.  
[13-10]  
Consult your network adminis-  
trator.  
3
Cannot access gatekeeper.  
Check that the gatekeeper ad-  
dress is correctly programmed  
in IP-Fax Settings under Fac-  
simile Features. See “IP-Fax  
Settings”, General Settings  
Guide. You can also use the  
Web Image Monitor for confir-  
mation. See the Web Image  
Monitor's Help.  
Check whether  
there are any  
network prob-  
lems.  
[13-11]  
Consult your network adminis-  
trator.  
Registering of user name is re-  
jected by SIP server.  
Check that the SIP server ad-  
dress and user name are cor-  
rectly programmed in IP-Fax  
Settings under Facsimile Fea-  
tures. See “IP-Fax Settings”,  
General Settings Guide. You  
can also use the Web Image  
Monitor for confirmation. See  
the Web Image Monitor's Help.  
Check whether  
there are any  
network prob-  
lems.  
[13-17]  
Consult your network adminis-  
trator.  
Cannot access SIP server.  
Check that the SIP server ad-  
dress is correctly programmed  
in IP-Fax Settings under Fac-  
simile Features. See “IP-Fax  
Settings”, General Settings  
Guide. You can also use the  
Web Image Monitor for confir-  
mation. See the Web Image  
Monitor's Help.  
Check whether  
there are any  
network prob-  
lems.  
[13-18]  
Consult your network adminis-  
trator.  
29  
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Troubleshooting When Using the Facsimile Function  
Message  
Cause  
Solution  
Cannot find the DNS server, SMTP  
Server or folder for forwarding.  
Check that the DNS server IPv4  
address is correctly pro-  
grammed using Web Image  
Monitor. See the Web Image  
Monitor's Help.  
Check whether  
there are any  
network prob-  
lems.  
[14-01]  
Check that the DNS server is  
correctly programmed using  
Web Image Monitor. See the  
Web Image Monitor's Help.  
Check that the host name or  
IPv4 address of the SMTP serv-  
er is correctly programmed us-  
ing Web Image Monitor. See the  
Web Image Monitor's Help.  
3
Check that the SMTP server is  
correctly programmed using  
Web Image Monitor. See the  
Web Image Monitor's Help.  
Check that the folder for trans-  
fer is correctly specified.  
Check that the computer in  
which the folder for transfer is  
specified is operating correctly.  
Check that the LAN cable is  
correctly connected to the ma-  
chine. See “Connecting to the  
Ethernet Interface”, General  
Settings Guide.  
Consult your network adminis-  
trator.  
30  
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When a Message Is Displayed  
Message  
Cause  
Solution  
E-mail transmission was re-  
fused by SMTP authentication,  
POP before SMTP authentica-  
tion or login authentication of  
the computer in which the fold-  
er for transfer is specified.  
Check that the user name and  
password for SMTP authentica-  
tion or POP before SMTP au-  
thentication are correctly  
programmedfromFileTransfer  
under System Settings. See  
“File Transfer”, General Set-  
tings Guide. You can also use  
the Web Image Monitor for  
confirmation. See the Web Im-  
age Monitor's Help.  
Check whether  
there are any  
network prob-  
lems.  
[14-09]  
3
Check that the user name and  
password of the Fax E-mail Ac-  
count are correctly pro-  
grammed from File Transfer  
under System Settings. See  
“File Transfer”, General Set-  
tings Guide. You can also use  
the Web Image Monitor for  
confirmation. See the Web Im-  
age Monitor's Help.  
Check that the login user ID  
and password for the computer  
in which the folder for forward-  
ing is specified are correctly  
programmed.  
Check that the folder for for-  
warding is correctly specified.  
Check that the computer in  
which the folder for forwarding  
is specified is correctly operated.  
Consult your network adminis-  
trator.  
No machine e-mail address is  
programmed.  
Check that the machine e-mail  
address is correctly pro-  
Check whether  
there are any  
network prob-  
lems.  
grammed from File Transfer  
under System Settings. See  
“File Transfer”, General Set-  
tings Guide. You can also use  
the Web Image Monitor for  
confirmation. See the Web Im-  
age Monitor's Help.  
[14-33]  
Consult your network adminis-  
trator.  
31  
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Troubleshooting When Using the Facsimile Function  
Message  
Cause  
Solution  
No POP3/IMAP4 server ad-  
dress is programmed.  
Check that the host name or  
IPv4 address of the  
POP3/IMAP4 server is correct-  
ly programmed using the Web  
Image Monitor. See the Web  
Image Monitor's Help.  
Check whether  
there are any  
network prob-  
lems.  
[15-01]  
Consult your network adminis-  
trator.  
Cannot log on to the  
POP3/IMAP4 server.  
Check that the user name and  
password of the Fax E-mail Ac-  
count are correctly pro-  
grammed using File Transfer  
under System Settings. See  
“File Transfer”, General Set-  
tings Guide. You can also use  
the Web Image Monitor for  
confirmation. See the Web Im-  
age Monitor's Help.  
Check whether  
there are any  
network prob-  
lems.  
3
[15-02]  
Consult your network adminis-  
trator.  
No machine e-mail address is  
programmed.  
Check that the machine e-mail  
address is correctly pro-  
Check whether  
there are any  
network prob-  
lems.  
grammed using File Transfer  
under System Settings. See  
“File Transfer”, General Set-  
tings Guide. You can also use  
the Web Image Monitor for  
confirmation. See the Web Im-  
age Monitor's Help.  
[15-03]  
32  
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When a Message Is Displayed  
Message  
Cause  
Solution  
Cannot find the DNS server or  
POP3/IMAP4 server.  
Check that the DNS server IPv4  
address is correctly pro-  
grammed using Web Image  
Monitor. See the Web Image  
Monitor's Help.  
Check whether  
there are any  
network prob-  
lems.  
[15-11]  
Check that the DNS server is  
correctly programmed using  
Web Image Monitor. See the  
Web Image Monitor's Help.  
Check that the host name or  
IPv4 address of the  
3
POP3/IMAP4 server is correct-  
ly programmed using Web Im-  
age Monitor. See the Web  
Image Monitor's Help.  
Check that the POP3/IMAP4  
server is correctly programmed  
using Web Image Monitor. See  
the Web Image Monitor's Help.  
Check that the LAN cable is cor-  
rectly connected to the machine.  
Consult your network adminis-  
trator.  
Cannot log on to the  
POP3/IMAP4 server.  
Check that the user name and  
password of the E-mail Ac-  
count are correctly pro-  
grammed from File Transfer  
under System Settings. See  
“File Transfer”, General Set-  
tings Guide. You can also use  
the Web Image Monitor for  
confirmation. See the Web Im-  
age Monitor's Help.  
Check whether  
there are any  
network prob-  
lems.  
[15-12]  
Check that the user name and  
password for POP before SMTP  
authentication are correctly  
programmedfromFileTransfer  
under System Settings. See  
“File Transfer”, General Set-  
tings Guide. You can also use  
the Web Image Monitor for  
confirmation. See the Web Im-  
age Monitor's Help.  
Consult your network adminis-  
trator.  
Memory became full during  
Parallel Memory Transmission. sent using the Communication Re-  
Check the pages that have not been  
Memory is full.  
Cannot scan  
more. Transmis-  
sion will be  
stopped.  
sult Report, and then resend those  
pages.  
33  
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Troubleshooting When Using the Facsimile Function  
Note  
If the “Check whether there are any network problems.” message ap-  
pears, the machine is not correctly connected to the network or the settings of  
the machine are not correct. If you do not need to connect to a network, you  
can specify the setting so this message is not displayed, and then the {Facsim-  
ile} key no longer lights. See “Parameter Settings”, General Settings Guide. If  
you reconnect the machine to the network, be sure to set “Display” with User  
Parameters.  
If the paper tray runs out of paper, “No paper. Load it. then press [Ex-  
it].” appears on the display, asking you to add more paper. If there is paper  
left in the other trays, you can receive documents as usual, even if the mes-  
sage appears on the display. You can turn this function on or off with “Param-  
eter Setting”. See “Parameter Settings”, General Settings Guide.  
3
Reference  
“Connecting to the Ethernet Interface”, General Settings Guide  
“File Transfer”, General Settings Guide  
“IP-Fax Settings”, General Settings Guide  
“Parameter Settings”, General Settings Guide  
34  
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When You Cannot Send or Receive Fax Messages As Wanted  
When You Cannot Send or Receive Fax  
Messages As Wanted  
This section describes likely causes of and possible solutions for transmission  
and reception-related problems.  
Transmission/Reception  
Problem  
Cause  
Solution  
Both transmission and  
reception are impossible.  
The modular cord is disconnected. Make sure that the modular cord  
is correctly connected. See “Con-  
3
necting the Telephone Line”,  
General Settings Guide.  
Both transmission and  
The setting of the terminal adap- Check the setting.  
reception are impossible. tor used for ISDN connection is  
incorrect.  
Transmission  
Problem  
Cause  
Solution  
Document appears  
blank at the other end. down.  
The original was placed upside  
Originals”, Copy/Document  
Server Reference.  
Printed or sent images The ADF or exposure glass is  
Clean them. See p.101 “Maintain-  
ing Your Machine”.  
are spotty.  
dirty.  
Make sure that ink or correction  
fluid is dry before placing originals.  
Transmission failed  
If the e-mail size specified on the Set Max. E-mail Size to [Off], or set  
due to “Exceeded max. machine is too large, the Internet the maximum e-mail size to a  
E-mail size.” error.  
Fax document cannot be sent.  
larger value. Then, re-send the  
document. See “E-mail Settings”,  
General Settings Guide.  
When using On Hook If the machine fails to detect the  
Press [Scan Area], select the scan  
Dial or Manual Dial,  
Receiving...”  
appears and transmis-  
sion is not allowed.  
size of the original when the  
area, and then resend the docu-  
{Start} key is pressed, it performs ment. If you use On Hook Dial or  
a receiving operation.  
Manual Dial frequently, it is rec-  
ommended that you set “Receive  
documents by pressing the  
{Start} key when originals are not  
set.” to “Off” in User Parameters.  
If this is set to “Off”, when using  
Manual Dial you cannot receive  
by pressing the {Start} key. See  
“Parameter Settings”, General  
Settings Guide.  
LAN-Fax Driver does  
not work.  
The entered login user name,  
login password, or driver encryp- login password, or driver encryp-  
tion key is incorrect.  
Check your login user name,  
tion key, and enter them correct-  
ly. Contact the administrator.  
35  
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Troubleshooting When Using the Facsimile Function  
Problem  
Cause  
Solution  
LAN-Fax Driver does  
not work.  
A high security level is set by the Contact the administrator.  
extended security function.  
Transmission is impos- The setting of the terminal adap- Check the setting.  
sible, but reception is  
possible.  
tor used for ISDN connection is  
incorrect.  
Transmission is impos- There are regions and telephone  
Turn the dial tone detection off in  
sible, but reception is  
possible.  
exchanges where a dial tone can User Parameters. See “Parameter  
not be detected.  
Settings”, General Settings  
Guide.  
Although a group spec- The number of specified destina- A maximum of 500 parties can be  
ification was set for the tions exceeds the maximum specified for a group. Check if  
number that can be specified as a there are over the specified num-  
3
following, reception  
was not possible.  
group.  
bers registered in the address  
book. If a group was registered in  
another group or designated in 1-  
5 of Transfer Box, transmission is  
canceled but an error message  
does not appear. See “Registering  
Names to a Group”, General Set-  
tings Guide.  
Receiving Station for  
Transfer Request, End  
Receiver for Transfer  
Box, Forwarding, For-  
warding of Special  
Sender, Reception Re-  
port e-mail, E-mail TX  
Results, routing e-mail  
received via SMTP.  
Reception  
Problem  
Cause  
Solution  
The machine failed to print If this happened when the Re-  
Load paper into the tray.  
Add toner.  
received fax documents.  
ceive File indicator was lit, low  
paper may have caused printing  
to stop.  
See “Substitute Reception”, Fac-  
simile Reference.  
The machine failed to  
Store has been selected for Recep- Print the fax documents using a  
print received fax doc- tion File Setting.  
uments.  
Web browser or the Print Stored  
RX File function. See “Printing  
Received and Stored Documents”  
ing a Web browser”, Facsimile  
Reference.  
The machine failed to print B Load Paper indicator is lit.  
received fax documents.  
Load paper into the tray. See p.73  
“Loading Paper”.  
Reception is impossi-  
The setting of the terminal adap- Check the setting.  
ble, but transmission is tor used for ISDN connection is  
possible.  
incorrect.  
While pressing [Manual The machine is receiving an on-  
After the e-mail is received, press  
demand e-mail message (e-mail  
inquiry from the administrator). again.  
[Manual E-mail RX], and then try  
E-mail RX], “Cannot  
receive E-mails  
currently.” ap-  
pears and e-mail can-  
not be received.  
36  
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When You Cannot Send or Receive Fax Messages As Wanted  
Printing  
Problem  
Cause  
Solution  
Backgroundofreceived Image density is too high.  
images appears dirty.  
Images from the back of  
Adjust scan density. See “Image  
Density (Contrast)”, Facsimile  
Reference.  
the page appear.  
Received image is too  
light.  
When using moist, rough, or  
processed paper, areas of print  
may not be fully reproduced.  
Only use recommended paper.  
See “Copy Paper”, About This  
Machine.  
Received image is too  
light.  
When D is blinking, toner is be- Add toner. See p.81 “Adding  
ginning to run out. Toner”.  
3
Received image is too  
light.  
The image density has been  
set too low.  
Request the sender to increase  
image density.  
The original of the transmit-  
ted fax was printed on paper  
that is too thin.  
Request the sender to reprint  
the original on thicker paper  
and fax it again.  
Others  
Problem  
Cause  
Solution  
All fax documents  
stored in memory have ter power to the machine is  
been lost. Those docu- turned off, all fax documents  
ments include ones  
stored through Memo-  
ry Transmission/Re-  
ception, Confidential  
Reception, Substitute  
Reception, or Auto  
Document.  
When about one hour passes af- If any documents have been lost  
for this reason, a Power Failure  
Report is automatically printed  
when the machine is turned on. If  
fax documents stored for Memo-  
ry Transmission have been lost,  
check the destinations and resend  
the documents. If fax documents  
received through Memory, Con-  
resend the documents. If Auto  
Documents have been lost, repro-  
gram them. See p.40 “Turning Off  
the Main Power / In the Event of  
Power Failure”.  
stored in memory are lost.  
When a correct pass-  
word is entered, you  
Documents are locked by a secu- Contact the administrator.  
rity function if incorrect pass-  
cannotprintdocuments words are entered a certain  
that appear in the confi- number of times.  
dential box or bulletin  
board box, or transmit  
/ print out stored docu-  
ments.  
[ProgDest] or [Manual In- This function is made unavaila-  
Contact the administrator.  
put] does not appear.  
ble by the enhanced security  
function.  
37  
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Troubleshooting When Using the Facsimile Function  
Problem  
Cause  
Solution  
The following functions This function is made unavaila-  
are not available: Trans- ble by the enhanced security  
Contact the administrator.  
fer Box, Forwarding,  
function.  
Store File in the Informa-  
tion Box, routing e-mail  
received via SMTP, and  
Polling Transmission.  
Reference  
“Copy Paper”, About This Machine  
3
“Connecting the Telephone Line”, General Settings Guide  
“E-mail Settings”, General Settings Guide  
“Parameter Settings”, General Settings Guide  
“Registering Names to a Group”, General Settings Guide  
“Placing Originals”, Copy/Document Server Reference  
“Image Density (Contrast)”, Facsimile Reference  
“Substitute Reception”, Facsimile Reference  
“Printing Received and Stored Documents”, Facsimile Reference  
“Printing fax information using a Web browser”, Facsimile Reference  
When You Need to Cancel a Transmission  
This section describes how to cancel a transmission.  
What you need to do  
Operation  
You need to cancel a Memory Transmission.  
Press [Stop Scanning] or the {Clear/Stop} key to  
cancel the job during scanning. See “Canceling  
a Transmission”, Facsimile Reference.  
You need to cancel a Memory Transmission.  
If the original is being sent or if it is in standby,  
press [Change / Stop TX File] or the {Clear/Stop}  
key. See “Canceling a Transmission”, Facsimi-  
le Reference.  
You need to cancel an Immediate Transmission. Press [Stop Transmission] or the {Clear/Stop}  
key. See “Canceling a Transmission”, Facsimi-  
le Reference.  
Reference  
“Canceling a Transmission”, Facsimile Reference  
38  
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When an Error Report Is Printed  
When an Error Report Is Printed  
An Error Report is printed if a document cannot be successfully sent or received.  
Possible causes include a problem with the machine or noise on the telephone  
line. If an error occurs during transmission, resend the original. If an error occurs  
during reception, ask the sender to resend the document.  
Note  
If an error happens frequently, contact your service representative.  
The “Page” column gives the total number of pages. The “Page not sent” or  
“Page not received” column gives the number of pages not sent or received  
successfully.  
3
You can display a destination with the User Parameters. See “Parameter Set-  
tings”, General Settings Guide.  
You can display a sender name with the User Parameters. See “Parameter Set-  
tings”, General Settings Guide.  
Reference  
“Parameter Settings”, General Settings Guide  
39  
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Troubleshooting When Using the Facsimile Function  
Turning Off the Main Power / In the Event of  
Power Failure  
The following notes concern power failure and turning off the machine.  
R CAUTION:  
When you disconnect the power plug from the wall outlet, always pull the  
plug (not the cable).  
Important  
3
Do not turn off the main power switch while the power indicator is lit or  
blinking. If you do, the hard disk and memory may be damaged and failure  
could result.  
Turn off the main power switch before pulling out the plug. If you pull out  
the plug with the switch on, the hard disk and memory may be damaged and  
failure could result.  
Make sure that 100% is shown on the display before you unplug the machine.  
If a lower value is shown, some data is currently present in memory.  
Right after a power failure, the internal battery needs to be sufficiently re-  
charged to guard against future data loss. Keep the machine plugged in and  
the main power switch on for about 24 hours after the power loss.  
Even if the main power switch is turned off, the contents of the machine memory  
(for example, programmed numbers) will not be lost. However, if power is lost  
for about one hour because the main power switch is turned off, there is a power  
cut, or the power cable is removed, contents of the Fax memory are lost. Lost  
items will include any fax documents stored in memory using Memory Trans-  
mission/Reception, Auto Document, Confidential Reception, Memory Lock, or  
Substitute Reception.  
If a file was deleted from memory, a Power Failure Report is automatically print-  
ed as soon as the power is restored.  
This report can be used to identify lost files. If a memory stored for Memory  
Transmission was lost, resend it. If a document received by Memory Reception  
or Substitute Reception was lost, ask the sender to resend it.  
RDS (Remote Diagnostic System)  
If the machine has a problem, a service representative can perform various  
settings over the telephone line from the service station. If you want to use  
this function, change the User Parameter. See “Parameter Settings”, General  
Settings Guide.  
40  
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When an Error Occurs Using Internet Fax  
When an Error Occurs Using Internet Fax  
This section describes reports that the machine sends if an Internet Fax error occurs.  
Error Mail Notification  
The machine sends the Error Mail Notification to the sender when it is unable to  
successfully receive a particular e-mail message. A “cc” of this notification is also  
sent to the administrator's e-mail address when one is specified.  
3
Important  
If an incoming Internet Fax from another party bypasses the SMTP server,  
even if reception is not successful, an Error Mail Notification is not sent to the  
sender.  
Note  
You can select to send Error Mail Notification with User Parameters. See “Pa-  
rameter Settings”, General Settings Guide.  
If Error Mail Notification cannot be sent, the Error Report (E-Mail) is printed  
by the machine.  
If an error occurs when an e-mail is received via SMTP, the SMTP server  
sends an error e-mail to the originator of the document.  
Reference  
“Parameter Settings”, General Settings Guide  
Error Report (E-Mail)  
The Error Report (E-Mail) is printed by the machine when it is unable to send an  
Error Mail Notification.  
Server-Generated Error E-mail  
The transmitting server sends this error e-mail to the originator of e-mail that  
cannot be transmitted successfully (due to reasons such as specifying an incor-  
rect e-mail address).  
Important  
If an Internet Fax transmission bypasses the SMTP server, even if transmis-  
sion is not successful, an error e-mail is not sent from the server.  
Note  
After a server-generated error e-mail is printed, the first page of the sent doc-  
ument is printed.  
41  
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Troubleshooting When Using the Facsimile Function  
3
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4. Troubleshooting When  
Using the Printer Function  
This chapter describes likely causes of and possible solutions for printer function  
problems.  
When You Cannot Connect to the USB  
Interface  
This section describes how to troubleshoot a problem related to USB connections.  
Problem  
Cause  
Solution  
The machine is not auto- The USB cable is not con- Turn off the power of the machine, re-  
matically recognized.  
nected properly.  
connect the USB cable, and then turn it  
on again.  
Windows has already con- Check whether the com- Open Windows' Device Manager, and  
figured the USB settings. puter has identified the  
machine as an unsup-  
then, under [Universal Serial Bus control-  
lers], remove any conflicting devices.  
Conflicting devices have a [!] or [?] icon  
by them. Take care not to accidentally  
remove required devices. For details,  
see Windows Help.  
ported device.  
When using Windows 2000 / XP or  
Windows Server 2003, an erroneous de-  
vice is displayed under [USB Controller]  
in the [Device Manager] dialog box.  
Windows Me and the ma- You need to download  
Download USB Printing Support from  
chine cannot be connected. USB Printing Support for the supplier's website.  
Windows Me.  
Search the model name you use on the  
supplier's website, and download USB  
Printing Support.  
43  
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Troubleshooting When Using the Printer Function  
When a Message Is Displayed during  
Installation  
This section describes what to do when a message appears during installation of  
the printer driver. Message number 58 or 34 indicates that the printer driver can-  
not be installed using Auto Run. Install the printer driver using [Add Printer] or  
[Install Printer].  
For Windows 95 / 98 / Me, Windows 2000 and Windows NT 4.0  
This section describes the procedure under Windows 95/98/Me, Windows 2000  
or Windows NT 4.0.  
4
A On the [Start] menu, point to [Settings], and then click [Printers].  
B Double-click the Add Printer icon.  
C Follow the instructions in Add Printer Wizard.  
If the printer driver is on a CD-ROM, the location of the RPCS printer driver  
is either \DRIVERS\RPCS\WIN9X_ME, or \DRIVERS\RPCS\WIN2K_XP.  
If the installer starts, click [Cancel] to quit.  
For Windows XP Professional and Windows Server 2003  
This section describes the procedure under Windows XP Professional or Win-  
dows Server 2003.  
A On the [Start] menu, click [Printers and Faxes].  
B Click [Add a printer].  
C Follow the instructions in Add Printer Wizard.  
If the printer driver is on a CD-ROM, the location of the RPCS printer driver  
is \DRIVERS\RPCS\WIN2K_XP.  
If the installer starts, click [Cancel] to quit.  
44  
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When a Message Is Displayed during Installation  
For Windows XP Home Edition  
This section describes the procedure under Windows XP Home Edition.  
A On the [Start] menu, click [Control Panel].  
B Click [Printers and Other Hardware].  
C Click [Printers and Faxes].  
D Click [Add a Printer].  
E Follow the instructions in Add Printer Wizard.  
If the printer driver is on a CD-ROM, the location of the RPCS printer driver  
is \DRIVERS\RPCS\WIN2K_XP.  
4
If the installer starts, click [Cancel] to quit.  
45  
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Troubleshooting When Using the Printer Function  
When a Message Is Displayed  
This section describes the principal messages that appear on the panel display.  
If a message not described here appears, act according to the message.  
Reference  
Before turning the main power off, see “Turning Off the Main Power”, About  
This Machine.  
Status Messages  
This section describes the machine status messages.  
Message  
Problem  
4
This is the default ready message. The machine is ready  
for use. No action is required.  
Ready  
The machine is printing. Wait a while.  
Printing...  
Waiting...  
The machine is waiting for the next data to print. Wait a  
while.  
The machine is offline. To start printing, switch the ma-  
Offline  
chine online by pressing [fOnline] on the display panel.  
The machine is preparing the development unit. Wait a  
while.  
Please wait.  
Resetting job...  
The machine is resetting the print job. Wait until  
Ready” appears on the display panel.  
The machine is setting changing. Wait a while.  
Setting change...  
Hex Dump Mode  
In the Hex Dump mode, the machine receives data in  
hexadecimal format. Turn off the machine after printing,  
and then turn back on.  
46  
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When a Message Is Displayed  
Alert Messages  
This section describes the machine Alert messages.  
Message  
Cause  
Solution  
IEEE 802.11b inter-  
Turn off the machine and check that the  
IEEE 802.11b  
face unit was not in- IEEE 802.11b interface unit is inserted  
serted when the correctly. Then, turn the machine on  
machine was turned again. If the message appears again,  
(Wireless LAN)  
has a problem.  
on, or it was pulled  
out after the machine  
turned on.  
contact your service representative.  
The settings are not  
updated although the  
unit is detected, or er-  
rors are found while  
accessing the unit.  
4
An error has occurred in Turn off the main power switch, and back  
HDD has a prob-  
lem.  
the hard disk drive.  
on again. If the message appears again,  
contact your service representative.  
An error has occurred in Turn off the main power switch, and back  
USB has a prob-  
lem.  
the USB interface.  
on again. If the message appears again,  
contact your service representative.  
An error has occurred in Turn off the main power switch, and back  
Ethernet board  
has a problem.  
the Ethernet board.  
on again. If the message appears again,  
contact your service representative.  
This user code is not al- Contact the administrator.  
lowed to use the function  
selected.  
You do not have  
the privileges to  
use this func-  
tion.  
This user code is not al- If the message continues to be displayed  
lowed to use the function and you cannot switch the screen, press  
You do not have  
the privileges to  
use this func-  
tion.  
selected.  
the {Energy Saver} key. Confirm that the  
display goes off, and then press the {En-  
ergy Saver} key again. The display will  
return to the user code entry display.  
When printing under the copier or  
printer function, press the {Energy Sav-  
er} key only after printing has finished.  
The entered login user  
name or login password rect login user name and login password.  
is not correct.  
Inquire the user administrator for the cor-  
Authentication  
has failed.  
The machine cannot per- Contact the administrator.  
form authentication.  
Authentication  
has failed.  
47  
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Troubleshooting When Using the Printer Function  
Message  
Cause  
Solution  
You have tried to delete Files can be deleted by the person who  
files without the authori- created the file. To delete a file which  
The selected  
file(s) which you  
do not have ac-  
cess privileges  
to could not be  
deleted.  
ty to do so.  
you are not authorized to delete, contact  
the person who created the file.  
The destination list is be- Wait until the message disappears. Do  
Updating the des-  
tination list...  
Please wait.  
Specified desti-  
nation(s) or  
ing updated from the  
not switch off the power while this mes-  
network using SmartDe- sage is displayed.  
viceMonitor for Admin.  
Depending on the  
number of destinations  
to be updated, there may  
be some delay before you  
can resume operation.  
Operations are not possi-  
ble while this message is  
displayed.  
sender's name has  
been cleared.  
4
An error has occurred in Turn off the main power switch, and  
Parallel I/F  
board has a prob-  
lem.  
the parallel interface  
board.  
back on again. If the message appears  
again, contact your service representa-  
tive.  
An error has occurred in Check the font settings.  
the font settings.  
Printer font er-  
ror.  
Maximum capacity of PCL Reduce the value of [Resolution] in the  
Memory Overflow  
or PostScript 3 list display printer driver, or select [Frame Priority]  
has been exceeded.  
from [Memory Usage] in [System] (see  
“Printer Features”, General Settings  
Guide). If this message continues to ap-  
pear after taking these steps, decrease  
the number of files sent to the machine.  
Reference  
“Printer Features”, General Settings Guide  
48  
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When a Message Is Displayed  
Checking the Error Log  
If files could not be stored due to printing errors, identify the cause of the errors  
by checking the error log on the control panel.  
Important  
The most recent 30 errors are stored in the error log. If a new error is added  
when there are 30 errors already stored, the oldest error is deleted. However,  
if the earliest error is a Sample Print, Locked Print, Hold Print, or Stored print  
error, it is not deleted. The error is stored separately until the number of er-  
rors reaches 30.  
If the main power switch is turned off, the log is deleted.  
A Press the {Printer} key to display the printer screen.  
4
AJO030S  
B Press [Error Log].  
An error log list appears.  
C Press the desired job list.  
49  
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Troubleshooting When Using the Printer Function  
When You Cannot Print  
This section describes what to do if printing does not start even after performing  
[Print].  
Problem  
Cause  
Solution  
Printing does not start.  
The power is off.  
Check that the cable is securely plugged  
into the power outlet and the machine.  
Turn on the main power switch.  
Printing does not start.  
Printing does not start.  
The machine is set to  
“Offline”.  
Press [fOnline] on the display panel.  
The cause is displayed  
on the display of the con- tus on the display panel and take the re-  
Check the error message or warning sta-  
trol panel. quired action.  
4
Printing does not start.  
Printing does not start.  
The interface cable is not Connect the interface cable securely. If it  
connected correctly.  
has a fastener, fasten that securely as  
well. See “Connecting the Machine”,  
General Settings Guide.  
The correct interface ca- The type of interface cable you should  
ble is not being used.  
use depends on the computer. Be sure to  
use the correct one. If the cable is dam-  
aged or worn, replace it. See “Connect-  
ing the Machine”, General Settings  
Guide.  
Printing does not start.  
Printing does not start.  
The interface cable was  
connected after the ma-  
chine was switched on.  
Connect the interface cable before turn-  
ing on the machine.  
If the machine is using  
wireless LAN, a weak  
wireless signal might be tem Settings] on the display panel. On the  
To check signal status, press the {User  
Tools/Counter} key, and then press [Sys-  
causing print to fail.  
[Interface Settings] tab, select [IEEE  
802.11b], and then press [Wireless LAN Sig-  
nal]. If signal quality is poor, move the  
machine to a location where radio  
waves can pass or remove objects that  
might cause interference.  
(You can check signal status only when  
using wireless LAN in the infrastructure  
mode.)  
Printing does not start.  
If the machine is using  
wireless LAN, SSID set- el that the SSID is correctly set. See “In-  
Check using the machine's display pan-  
tings are incorrect.  
terface Settings”, General Settings  
Guide.  
50  
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When You Cannot Print  
Problem  
Cause  
Solution  
Check access point settings when in the  
Printing does not start.  
If the machine is using  
wireless LAN, the receiv- infrastructure mode. Depending on the  
er's MAC address may access point, client access may be limit-  
be preventing communi- ed by MAC address. Also, check there  
cation with the access  
point.  
are no transmission problems between  
the access point and wired clients, and  
between the access point and wireless  
clients.  
Printing does not start.  
Printing does not start.  
The wireless LAN inter- Confirm the orange LED is lit, and the green  
face is not working.  
LED is lit or blinks during transmission.  
The login user name,  
Check the login user name, login pass-  
login password, or driv- word, or driver encryption key.  
er encryption key is  
invalid.  
4
Printing does not start.  
Advanced encryption  
Check the settings of the Extended Secu-  
has been set using the Ex- rity function with the administrator.  
tended Security function.  
Data In indicator does  
not light up or flash.  
If the Data In indicator  
does not light up or flash  
even after the print job  
starts, the machine has  
not received the data.  
When the machine is connected to a  
computer via a cable, check that the  
computer print port settings are cor-  
rect. See p.52 “When the Data In In-  
dicator Does Not Light Up or Flash”.  
ter, contact the administrator.  
The printer function sta- The cause is displayed  
Check the error message on the display  
tus indicator is lit in red. on the display of the con- panel and take required action. See p.46  
trol panel.  
“When a Message Is Displayed”.  
Configuration page can- A mechanical error  
Contact your service representative. See  
“Printing the Configuration Page”, Gen-  
eral Settings Guide.  
not be printed.  
might have occurred.  
Printing does not start  
The correct Communica- Turn the main power off and back on.  
when using the extended tion mode is not set.  
wireless LAN in Ad-hoc  
mode.  
See “Turning On the Power”, About  
This Machine.  
Or, change the settings for [System Set-  
tings], [Interface Settings], and [Network].  
See “Interface Settings”, General Set-  
tings Guide.  
Reference  
“Turning On the Power”, About This Machine  
“Connecting the Machine”, General Settings Guide  
“Interface Settings”, General Settings Guide  
“Printing the Configuration Page”, General Settings Guide  
51  
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Troubleshooting When Using the Printer Function  
When the Data In Indicator Does Not Light Up or Flash  
When the Data In indicator does not light up or flash after starting a print job,  
data is not being sent to the machine.  
When the machine is connected to the computer using the interface cable  
This section describes how to check the print port when the Data In indicator  
does not light up or blink. Check if the print port setting is correct. When it is  
connected using a parallel interface, connect it to LPT1 or LPT2.  
For Windows 95/98/Me  
A Click the [Start] button, point to [Settings], and then click [Printers].  
B Click the icon of the machine. On the [File] menu, click [Properties].  
C Click the [Details] tab.  
4
D In the [Print to the following port:] list, confirm the correct port is selected.  
For Windows 2000 or Windows NT 4.0  
A Click the [Start] button, point to [Settings], and then click [Printers].  
B Click the icon of the machine. On the [File] menu, click [Properties].  
C Click the [Ports] tab.  
D In the [Print to the following port(s)] list, confirm the correct port is selected.  
For Windows XP Professional or Windows Server 2003  
A Click the [Start] button, and then click [Printers and Faxes].  
B Click the icon of the machine. On the [File] menu, click [Properties].  
C Click the [Ports] tab.  
D In the [Print to the following port(s)] list, confirm the correct port is selected.  
For Windows XP Home Edition  
A Click the [Start] button, and then click [Control Panel].  
B Click [Printers and Other Hardware].  
C Click [Printers and Faxes].  
D Click the icon of the machine. On the [File] menu, click [Properties].  
E Click the [Ports] tab.  
F In the [Print to the following port(s)] list, confirm the correct port is selected.  
Network Connection  
Contact the network administrator.  
52  
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Other Printing Problems  
Other Printing Problems  
This section describes likely causes of and possible solutions for problems that  
can occur when printing from a computer.  
Problem  
Cause  
Solution  
The printed image is Settings for thick pa-  
PCL 6/5e and PostScript 3  
Select [Thick] in the [Type:] list on the [Paper]  
tab.  
smudged.  
per have not been  
made when printing  
on thick paper in the  
bypass tray.  
RPCS  
Select [Thick] in the [Paper type:] list on the  
[Print Settings] tab.  
The printed image is If the [Toner saving]  
For the RPCS printer driver, [Toner saving] is lo-  
faded over the entire check box is selected cated on the [Print Quality] tab. For the PostScript  
4
page.  
in the printer driver  
settings, the entire  
page will be faded  
when printed.  
3 printer driver, see PostScript 3 Supplement.  
See the printer driver Help.  
Paper is not fed from When you are using a Set the desired input tray using the printer  
the selected tray.  
Windows operating  
system,printerdriver  
settings override  
those set using the  
display panel.  
driver. See the printer driver Help.  
The printed image is With certain func-  
different from the im- tions, such as en-  
ageonthecomputer's largement and  
In the application, change the layout, character  
size, and character settings.  
display.  
reduction, image lay-  
outmightbedifferent  
to that on the compu-  
ter display.  
The printed image is You might have se-  
To print an image similar to that of the compu-  
different from the im- lected to replace Tru- ter display, make settings to print TrueType  
ageonthecomputer's eType fonts with fonts as an image. See the printer driver Help.  
display.  
machine fonts in the  
printing process.  
When printing  
If the printer driver is If you want to print accurately, set the printer  
graphics, the output configured to use the driver to print without using the graphics com-  
and the screen are  
different.  
graphics command,  
the graphics com-  
mand from the ma-  
chine is used to print.  
mand. See the printer driver Help.  
Images are printed in The feed orientation Set the machine's feed orientation and the  
the wrong orienta-  
you selected and the printer driver's feed orientation accordingly.  
tion.  
feed orientation se-  
lected in the printer  
driver's option setup  
might not be the  
same.  
See the printer driver Help.  
53  
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Troubleshooting When Using the Printer Function  
Problem  
Cause  
Solution  
It takes a long time to The data is so large or Wait for a while.  
complete a print job. complex that it takes  
time to process. If the  
Data In indicator is  
blinking, data is be-  
ing processed.  
It takes a long time to If “Warming Up...”  
complete a print job. appears on the dis-  
play panel, the ma-  
Wait for a while.  
chine is warming up.  
It takes too much time The data is so large or Wait until printing resumes.  
to resume printing.  
complex that it takes  
time to process. If the  
Data In indicator is  
blinking, data is be-  
ing processed.  
4
It takes too much time The machine was in  
Wait until printing resumes. See “Timer Set-  
tings”, General Settings Guide.  
to resume printing.  
the Energy Saver  
mode. To resume  
from the Energy Sav-  
er mode, it has to  
warm up, and this  
takes time.  
54  
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Other Printing Problems  
Problem  
Cause  
Solution  
It takes a long time to Photographs and oth- If the Data In indicator is blinking, data has been  
complete a print job. er data intensive pag- received by the printer. Wait for a moment.  
es take a long time for  
the machine to proc-  
ess, so simply wait  
Changing the following settings with the print-  
er driver may help speed up printing:  
when printing such  
data.  
PCL 5e  
Select the lower value for [Resolution] on the  
[Print Quality] tab in the printer properties di-  
alog box.  
PostScript 3  
Select the lower value in [Resolution]. The lo-  
cation of this setting is given below. If your  
operating system is Windows, select [Post-  
Script (optimize for speed)] in [PostScript Output  
Option]. [PostScript Output Option] is located as  
follows:  
4
Windows 95 / 98 / Me  
[Print Quality] tab in the printer properties  
dialog box.  
Windows 2000 / XP, Windows 2003  
Server  
[PostScript Output Option] in [PostScript Op-  
tions] on [Advanced...] on [Layout] tab in  
the printing preferences dialog box.  
Windows NT 4.0  
[File] on [Advanced...] on [Document De-  
faults] tab in the printing preferences di-  
alog box.  
Mac OS 9.x  
[Printer Specifications] in the print dialog  
box.  
Mac OS X  
[Set 3] tab in [Printer Features] in the print  
dialog box.  
If you use Windows, select [PostScript (opti-  
mize for speed)].  
Windows 95 / 98 / Me  
[PostScript output format:] on the [Post-  
Script] tab in the printer properties dia-  
log box.  
Windows 2000 / XP, Windows Server  
2003  
[PostScript Output Option] in [PostScript Op-  
tions] on [Advanced...] on [Layout] tab in  
the printing preferences dialog box.  
Windows NT 4.0  
[File] on [Document Defaults] on [Ad-  
vanced...] tab in the printing preferences  
dialog box.  
55  
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Troubleshooting When Using the Printer Function  
Problem  
Cause  
Solution  
It takes a long time to Photographs and oth-  
complete a print job. er data intensive pag-  
es take a long time for  
RPCS  
Select the lower value for [Resolution:] on the  
[Print Quality] tab in the printer driver's dia-  
log box.  
Select [Fast] for the [Document type] list on the  
[Print Quality] tab in the printer driver's dia-  
log box.  
the machine to proc-  
ess, so simply wait  
when printing such  
data.  
To enable [Change User Settings...], select the  
[User settings] check box.  
See the printer driver Help.  
Images are cut off, or You are using paper Use the same size paper as that selected in the  
excess is printed.  
smaller than the size application. If you cannot load paper of the cor-  
selected in the appli- rect size, use the reduction function to reduce  
cation.  
the image, and then print. See the printer driver  
Help.  
4
Page layout is not as Print areas differ de- Adjust the [Printable area:] setting in the [Printer  
expected.  
pending on machine Configuration] dialog box on the [Print Settings]  
used. Information  
that fits on a single  
page on one machine  
may not fit on a single  
page of another ma-  
chine.  
tab in the RPCS printer driver. See the printer  
driver Help.  
Photo images are  
coarse.  
Some applications print Use the application's settings to specify a higher  
at lower resolution.  
resolution.  
Fine dot patterns are Dither patterns do  
Make the following settings with the printer  
driver: Change the [Dithering:] setting on the [Im-  
age Adjustments] tab in the [Change User Settings]  
dialog box, on the [Print Quality] tab in the RPCS  
printer driver. To enable [Change User Set-  
tings...], select the [User settings] check box. See  
the printer driver Help.  
not printed, or solid  
lines are printed as  
broken lines.  
not match.  
Optionalcomponents Bidirectional commu-  
Set up optional devices on the Properties of the  
connected to the ma- nication is not working. printer.  
chine are not recog-  
See the printer driver Help.  
nized when using  
Windows 95 / 98 /  
Me, Windows 2000 /  
XP, Windows Server  
2003, or Windows NT  
4.0.  
Duplex printing is  
malfunctioning.  
Duplex printing can- When using duplex printing, make settings to  
not be done with pa- use paper from a tray other than the bypass  
per set in the bypass tray.  
tray.  
56  
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Other Printing Problems  
Problem  
Cause  
Solution  
Duplex printing is  
malfunctioning.  
Duplex printing can- Specify another paper type.  
not be done with  
thick paper, OHP  
transparencies, or la-  
bels selected as the  
paper type.  
Duplex printing is  
malfunctioning.  
Duplex printing can- Change the Paper Type setting for the tray to [2  
not be done with a Sided Copy] on the System Settings menu. See  
tray for which [1 Sided “Paper Type: Tray 1-4”, General Settings  
Copy] has been speci- Guide.  
fied as Paper Type on  
the System Settings  
menu.  
When using Win-  
The correct applica-  
Make sure the application's paper size and ori-  
4
dows 95 / 98 / Me / tion or printer driver entation settings match those of the printer  
2000 / XP, Windows settings are not made. driver. If a different paper size and orientation  
Server 2003, or Win-  
dows NT 4.0, com-  
bined printing or  
are set, select the same size and orientation.  
AutoReduce/Enlarge  
printing does not  
come out as expected.  
A print instruction  
was issued from the  
computer, but print-  
ing did not start.  
User Authentication Contact the administrator.  
may have been set.  
The print job is not  
Even when the ma-  
Change the setting of Signal Control to Printer  
canceled even when chine is offline, print- priority. See “Interface Settings”, General Set-  
the machine is  
switched to offline  
status.  
ing is performed  
when [Job Acceptance  
Priority] has been set  
in [Parallel Interface] in  
the [Interface Settings]  
intheSystemSettings  
menu.  
tings Guide.  
When connecting the USBPrintingSupport Check that USB Printing Support is installed on  
machine using USB may not be installed your computer. See “Installing the Printer Driv-  
2.0, the first page of a on your computer.  
printjobthat contains  
a large volume of  
er Using USB”, Printer Reference.  
data is printed, but  
the remaining pages  
are not.  
Reference  
“Paper Type: Tray 1-4”, General Settings Guide  
“Timer Settings”, General Settings Guide  
“Interface Settings”, General Settings Guide  
“Installing the Printer Driver Using USB”, Printer Reference  
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Troubleshooting When Using the Printer Function  
4
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5. Troubleshooting When  
Using the Scanner Function  
This chapter describes likely causes of and possible solutions for scanner func-  
tion problems.  
When Scan Results Are Not As Expected  
This section describes causes and remedies when scan results are not as expected.  
Problem  
Cause  
Solution  
The scanned image is  
dirty.  
The exposure glass or the expo-  
sure glass cover is dirty.  
Clean these parts. See p.101  
“Maintaining Your Machine”.  
The image is distorted The original was moved during  
or out of position. scanning.  
Do not move the original during  
scanning.  
The image is distorted The original was not pressed flat Check that the original is pressed  
or out of position.  
against the exposure glass.  
flat against the exposure glass.  
The scanned image is  
upside down.  
The original was placed upside  
down.  
Place the original in the correct  
orientation. See “Placing Origi-  
nals”, Copy/Document Server  
Reference.  
No image results from The original was placed with the When the original is placed di-  
scanning.  
front and back reversed.  
rectly on the exposure glass, the  
side to be scanned must face  
down. When the original is fed  
via the ADF, the side to be  
scanned must face up. See “Plac-  
ing Originals”, Copy/Document  
Server Reference.  
The scanned image  
contains white spaces.  
If you scan originals using  
functions other than the net-  
work TWAIN scanner func-  
tion, certain paper size and  
resolution settings may pro-  
duce scanned images that are  
larger than the specified size  
because of margins being add-  
ed to the sides.  
Scanning at a higher resolution  
may reduce the margins.  
If the File Format Converter  
(optional ) is installed, the  
margins may become wider.  
Reference  
“Placing Originals”, Copy/Document Server Reference  
59  
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Troubleshooting When Using the Scanner Function  
When You Cannot Send Scanned Files  
This section describes likely causes of and solutions for problems related to net-  
work delivery and sending e-mail.  
When Stored Files Cannot Be Accessed  
This section describes likely causes of and possible solutions for job access-relat-  
ed problems.  
Problem  
Cause  
Solution  
The stored file is locked The file, which is password pro- Contact the administrator.  
and is not accessible.  
tected, is locked because the pass-  
word was incorrectly entered ten  
times.  
5
When You Cannot Browse the Network to Send a Scan File  
This section describes likely causes of and possible solutions for the network  
browsing failing to operate when files are sent.  
Problem  
Cause  
Solution  
The network cannot be  
browsedwhenspecifying may not be correct:  
the destination folder.  
The following machine settings  
Check the settings. See “Network  
Settings”, General Settings  
Guide.  
IPv4 address  
Subnet Mask  
Reference  
“Network Settings”, General Settings Guide  
When the TWAIN Driver Cannot Be Started  
This section describes likely causes of and possible solutions for the TWAIN  
driver failing to operate.  
Problem  
Cause  
Solution  
The Scanner Properties Advanced encryption has been  
For details about the extended securi-  
dialog box cannot be  
displayed.  
specified in the extended security ty setting, contact the administrator.  
setting.  
60  
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When You Cannot Send Scanned Files  
When Stored Files Cannot Be Edited  
This section describes likely causes of and possible solutions for stored files be-  
ing unable to be edited.  
Problem  
Cause  
Solution  
Stored files cannot be  
Limits have been imposed using Contact the administrator.  
deleted. File names and the available extended security  
passwords cannot be  
changed. Files cannot  
be redelivered.  
function.  
When the Network Delivery Function Cannot Be Used  
This section describes likely causes of and possible solutions for the network de-  
livery function failing to operate.  
Problem  
Cause  
Solution  
5
The network delivery  
function cannot be  
used.  
The delivery software may be an Contact the administrator.  
old version or a security setting  
may be specified.  
The network delivery  
function cannot be  
used.  
The network delivery function  
setting is not correct.  
Specify it correctly. See “Network  
Settings”, General Settings  
Guide.  
Reference  
“Network Settings”, General Settings Guide  
Operation Is Not Possible When Messages Appear  
This section describes likely causes of and possible solutions for messages that  
appear and when the machine fails to operate.  
Message  
Cause  
Solution  
The destination list is being up-  
dated from the network using  
Wait until the message disap-  
pears. Do not switch off the pow-  
Updating the  
destination  
SmartDeviceMonitor for Admin. er while this message is  
Depending on the number of des- displayed.  
tinations to be updated, there  
may be some delay before you  
can resume operation. Opera-  
list... Please  
wait. Specified  
destination(s)  
orsender'sname  
has been  
tions are not possible while this  
message is displayed.  
cleared.  
61  
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Troubleshooting When Using the Scanner Function  
When a Message Is Displayed  
This section describes likely causes of and possible solutions for error messages  
that might appear on the machine's control panel.  
When a Message Is Displayed on the Control Panel  
This section describes causes and remedies if an error message appears on the  
display of the control panel.  
Important  
If a message not described here appears, act according to the message. For in-  
formation about how to turn off the main power switch, see “Turning Off the  
Main Power”, About This Machine.  
Message  
Cause  
Solution  
A network error has oc- Try the operation once more. If the mes-  
Connection with  
LDAP server has  
failed. Check the  
server status.  
5
curred and connection  
has failed.  
sage is still shown, the network may be  
crowded. Check the information of Sys-  
tem Settings. See “System Settings”,  
General Settings Guide.  
The user name and pass- Make settings correctly for the user  
word differ from those set name and the password for LDAP serv-  
for LDAP Authentication. er authentication.  
LDAP server au-  
thentication has  
failed. Check the  
settings.  
A specified destination  
or sender's name was  
cleared when the desti-  
nation list in the delivery  
server was updated.  
Specify the destination or sender's name  
again.  
The destination  
list has been up-  
dated. Specified  
destination(s)or  
sender's name has  
been cleared.  
A network error has oc- Check whether the server is connected.  
curred.  
Updating the des-  
tination list has  
failed. Try  
again?  
The destination list is be- If a destination or sender's name was al-  
Updating the des-  
tination list...  
Please wait.  
ing updated.  
ready selected, re-select it after this mes-  
sage disappears.  
Specified desti-  
nation(s) or  
sender's name has  
been cleared.  
62  
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When a Message Is Displayed  
Message  
Cause  
Solution  
The number of files ex-  
ceeded the maximum  
number possible.  
Reduce the number of files and send  
them again.  
Exceeded max.  
number of files  
which can be sent  
at the same time.  
Reduce the number  
of the selected  
files.  
An irregular original is  
placed.  
Place the original correctly.  
Specify the scan size.  
Cannot detect  
original size.  
Select scan size.  
When placing an original directly on  
the exposure glass, the lifting/ low-  
ering action of the ADF triggers the  
automatic original size detection  
process. Lift the ADF by more than  
30 degrees.  
See “Placing Originals”, Copy/Docu-  
ment Server Reference.  
5
Search results have ex-  
ceeded the max. display- conditions.  
able number.  
Search again after changing the search  
Exceeded max. No.  
of search results  
which can be dis-  
played. Max.:  
The use of the function is Contact the administrator.  
restricted to authenticat-  
ed users only.  
You do not have  
the privileges to  
use this func-  
tion.  
The maximum number  
There are 100 files waiting in the send-  
Exceeded max.  
of standby files has been ing queue for e-mail, Scan to Folder, or  
number of standby  
files. Try again  
after the current  
file is sent.  
exceeded.  
delivery functions. Wait until files have  
been sent.  
A network error has oc- Try the operation once more. If the mes-  
Exceeded time  
limit for LDAP  
server search.  
Check the server  
status.  
curred and connection  
has failed.  
sage is still shown, the network may be  
crowded. Check the information of Sys-  
tem Settings. See “System Settings”,  
General Settings Guide.  
The specified group con- To select destinations for sending by e-  
The specified  
tains some destinations  
for sending by e-mail  
and some destinations  
for sending by Scan to  
Folder.  
mail, press [Select] for the message dis-  
played on the e-mail screen. To select  
destination for sending by Scan to Fold-  
er, press [Select] for the message dis-  
played on the Scan to Folder screen.  
group contains  
some invalid des-  
tination(s). Do  
you want to se-  
lect only valid  
destination(s)?  
The destination compu- Check whether the computer name and  
ter name or folder name the folder name for the destination are  
Cannot find the  
specified path.  
Please check the  
settings.  
is invalid.  
correct.  
63  
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Troubleshooting When Using the Scanner Function  
Message  
Cause  
Solution  
The maximum number  
of specifiable alphanu-  
meric characters in a  
The maximum number of characters  
which can be entered for the path is 128.  
Check the number of characters you en-  
Exceeded max.  
number of alpha-  
numeric charac-  
ters for the  
path.  
path has been exceeded. tered, and then enter the path again. See  
“Folder transmission”, Scanner Refer-  
ence.  
You have tried to delete The files can be deleted by the person  
files without the authori- who created the file. To delete a file  
The selected  
file(s) which you  
do not have ac-  
cess privileges  
to could not be  
deleted.  
ty to do so.  
which you are not authorized to delete,  
contact the person who created the file.  
You cannot delete a file  
which is waiting to be  
transmitted(“Waiting...” and then delete the file.  
status displayed) or  
Cancel transmission (“Waiting...”status  
cleared) or the DeskTopBinder setting,  
Selected file is  
currently in use.  
Cannot delete it.  
whose information is be-  
ing changed with Desk-  
TopBinder.  
5
You cannot cancel a file You can only cancel files waiting to be  
Cannot cancel  
currently being sent.  
sent. You cannot cancel files already  
sent or currently being sent, files that  
were sent but did not reach the destina-  
tion, or files that have been cancelled.  
sending certain  
file(s). To con-  
firm the result,  
check [Scanned  
Files Status].  
You cannot change the  
name of a file which is  
waiting to be transmitted and then change the file name.  
(“Waiting...” status dis-  
Cancel transmission (“Waiting...”status  
cleared) or the DeskTopBinder setting,  
Selected file is  
currently in use.  
Cannot change  
file name.  
played) or whose infor-  
mation is being changed  
with DeskTopBinder.  
You cannot delete the  
Cancel transmission (“Waiting...”status  
Selected file is  
currently in use.  
Cannot change  
password.  
password of a file which is cleared) or the DeskTopBinder setting,  
waiting to be transmitted and then delete the password.  
(“Waiting...” status dis-  
played) or whose infor-  
mation is being changed  
with DeskTopBinder.  
You cannot change the  
Cancel transmission (“Waiting...”status  
Selected file is  
currently in use.  
Cannot change  
user name.  
user name for a file which cleared) or the DeskTopBinder setting,  
is waiting to be transmit- and then change the user name.  
ted (“Waiting...” status  
displayed) or whose infor-  
mation is being changed  
with DeskTopBinder.  
64  
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When a Message Is Displayed  
Message  
Cause  
Solution  
The correct Network set-  
tings are not made.  
Check the network settings of the cli-  
ent computer.  
Connection with  
the destination  
has failed. Check  
the status and  
connection. To  
check the current  
status, press  
[Scanned Files  
Status].  
Check that components such as the  
LAN cable are connected properly.  
Check that the server settings are  
correct and the server is working  
properly.  
The entered user name  
or password was invalid.  
Check that the user name and pass-  
word are correct.  
Authentication  
with the destina-  
tion has failed.  
Check settings.  
To check the cur-  
rent status,  
Check that the ID and password for  
the destination folder are correct.  
A password of 64 or more characters  
may not be recognized.  
press [Scanned  
Files Status].  
5
The sender's name was  
not specified.  
A sender's name should be specified be-  
fore sending e-mail. Send e-mail after  
specifying the sender's name.  
Sender's name is  
not selected.  
Please specify  
sender's name.  
The maximum e-mail  
size has been exceeded.  
Increase the size of [Max. E-mail Size].  
Exceeded max. E-  
mail size. Send-  
ing E-mail has  
been cancelled.  
Check [Max. E-  
mail Size] in  
Set [Divide & Send E-mail] to [Yes (per  
page)] or [Yes (per max. size)].  
See “Send Settings”, General Settings  
Guide.  
Scanner Features.  
A network error has oc- Wait until sending is retried automati-  
curred and a file was not cally after the preset interval. If sending  
Sending the data  
has failed. The  
data will be re-  
sent later.  
sent correctly.  
fails again, contact the administrator.  
While a file was being  
sent, a network error oc- sage is still shown, the network may be  
curred and the file could crowded. Contact the administrator. If  
not be sent correctly.  
Try the operation once more. If the mes-  
Sending the data  
has failed. To  
confirm the re-  
sult, check  
[Scanned Files  
Status].  
multiple files were sent, use the Scanned  
Files Status screen to check for which file  
the problem occurred.  
65  
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Troubleshooting When Using the Scanner Function  
Message  
Cause  
Solution  
Transmission has failed. Allocate sufficient space.  
There was not enough  
free space on the hard  
disk of the SMTP server,  
FTP server, or client com-  
Transmission has  
failed. Insuffi-  
cient memory in  
the destination  
hard disk. To  
check the current  
status, press  
[Scanned Files  
Status].  
puter at the destination.  
Too many jobs are in  
standby state, and send- standby state completes.  
ing was cancelled.  
Retry sending after sending jobs in  
Output buffer is  
full. Sending the  
data has been  
cancelled.Please  
try again later.  
The file being stored has Specify whether to use the data or not.  
Exceeded max.  
number of pages  
per file. Do you  
want to store the  
scanned pages as  
1 file?  
exceeded the max.  
Scan the pages that were not scanned  
number of pages for one and store them as a new file. See “Stor-  
5
file.  
ing Files Using the Scanner Function”,  
Scanner Reference.  
The maximum number  
of files that can be stored  
has been exceeded.  
Try one of the following measures:  
Exceeded max.  
file capacity.  
Delete the unnec-  
essary stored  
files.  
Wait for a while, and then retry the  
scan operation.  
Reduce the scan area or scanning res-  
olution. See “Items for Specifying  
Scan Settings”, Scanner Reference.  
Delete unneeded stored files. See  
“Deleting a Stored File”, Scanner  
Reference.  
The maximum number  
of files that can be stored  
has been exceeded.  
Try one of the following measures:  
Cannot send  
scanned data. Ex-  
ceeded max.  
Wait for a while, and then retry the  
scan operation.  
number of files.  
Unable to capture  
files.  
Reduce the scan area or scanning res-  
olution. See “Items for Specifying  
Scan Settings”, Scanner Reference.  
Delete unneeded stored files. See  
“Deleting a Stored File”, Scanner  
Reference.  
The maximum number  
of files that can be stored tions, and then delete unneeded files.  
in the document server  
has been exceeded.  
Check the files stored by the other func-  
Exceeded max.  
number of files  
which can be used  
in Document Serv-  
er at the same  
time.  
See “Using the Document Server”,  
Copy/Document Server Reference.  
66  
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When a Message Is Displayed  
Message  
Cause  
Solution  
The correct protect destina- Check that the protection code is correct,  
tion code was not entered. and then enter it again. See “Registering  
a Protection Code”, General Settings  
Entered protec-  
tion code for  
destination is  
incorrect.Please  
re-enter.  
Guide.  
The maximum enterable  
number of alphanumeric  
characters has been exceeded. ter it again. See “Values of Various Set  
Items for Transmission/Storage/Deliv-  
Check the maximum number of charac-  
ters which can be entered, and then en-  
Exceeded max.  
number of alpha-  
numeric charac-  
ters.  
ery Function”, Scanner Reference.  
The entered login user  
name or login password correct login user name and login pass-  
is not correct.  
Inquire the user administrator for the  
Cannot log in  
with the entered  
user name or  
password.  
word.  
The entered login user  
name or login password rect login user name and login password.  
is not correct.  
Inquire the user administrator for the cor-  
Authentication  
has failed.  
5
The machine cannot per- Contact the administrator.  
form authentication.  
Authentication  
has failed.  
The entered path format Confirm the destination computer and  
The entered path  
is not correct.  
Please re-enter.  
is incorrect.  
the path, and then enter it again.  
The maximum number  
of pages per file has been transmitted file, and then resend the file.  
exceeded.  
Reduce the number of pages in the  
Captured file ex-  
ceeded max.  
number of pages  
per file. Cannot  
send the scanned  
data.  
See “Values of Various Set Items for  
Transmission/Storage/Delivery Func-  
tion”, Scanner Reference.  
The machine is using an- Retry scanning after the operation with  
Original is being  
scanned by anoth-  
er function.  
other function such as  
copying.  
the other function is completed.  
The entered e-mail ad-  
dress is incorrect.  
Check that the e-mail address is correct,  
and then enter it again.  
The E-mail ad-  
dress entered is  
not correct.  
Please re-enter.  
Because there is not  
Specify whether to use the data or not.  
Memory is full.  
Press [Send] to  
send the current  
scanned data, or  
press [Cancel] to  
delete.  
enough free hard disk  
space in the machine for  
delivering or sending by  
e-mail while storing in  
the Document Server,  
only some of the pages  
could be scanned.  
67  
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Troubleshooting When Using the Scanner Function  
Message  
Cause  
Solution  
Because of insufficient  
hard disk space, the first  
page could not be  
scanned.  
Try one of the following measures:  
Memory is full.  
Cannot scan. The  
scanned data will  
be deleted.  
Wait for a while, and then retry the  
scan operation.  
Reduce the scan area or scanning res-  
olution. See “Items for Specifying  
Scan Settings”, Scanner Reference.  
Delete unneeded stored files. See  
“Deleting a Stored File”, Scanner  
Reference.  
Because there is not  
Specify whether to use the data or not.  
Memory is full.  
Do you want to  
store scanned  
file?  
enough free hard disk  
space in the machine for  
storing in the Document  
Server, only some of the  
pages could be scanned.  
The scanned original ex- Specify the scan size and resolution  
Exceeded max.  
data capacity.  
Check the scan-  
ning resolution,  
then reset origi-  
nal(s).  
ceeded maximum data  
capacity.  
again. Note that it may not be possible to  
scan very large originals at a high reso-  
lution. See “Items for Specifying Scan  
Settings”, Scanner Reference.  
5
The scanned data ex-  
ceeded maximum data  
capacity.  
Specify the scan size and resolution  
again. Note that it may not be possible to  
scan very large originals at a high reso-  
lution. See “Items for Specifying Scan  
Settings”, Scanner Reference.  
Exceeded max.  
data capacity.  
Check the scan-  
ning resolution,  
then press Start  
again.  
The number of scanned Select whether to send the data so far.  
pages exceeded maxi-  
mum page capacity.  
Exceeded max.  
page capacity per  
file. Press  
[Send] to send  
the scanned data,  
or press [Cancel]  
to delete.  
68  
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When a Message Is Displayed  
Reference  
“Turning Off the Main Power”, About This Machine  
“System Settings”, General Settings Guide  
“Send Settings”, General Settings Guide  
“Registering a Protection Code”, General Settings Guide  
“Placing Originals”, Copy/Document Server Reference  
“Using the Document Server”, Copy/Document Server Reference  
“Storing Files Using the Scanner Function”, Scanner Reference  
“Deleting a Stored File”, Scanner Reference  
“Items for Specifying Scan Settings”, Scanner Reference  
“Values of Various Set Items for Transmission/Storage/Delivery Function”,  
Scanner Reference  
“Folder transmission”, Scanner Reference  
5
When a Message Is Displayed on the Client Computer  
This section describes likely causes of and possible solutions for the main error  
messages displayed on the client computer when using the TWAIN driver.  
Important  
If a message not described here appears, act according to the message. For in-  
formation about how to turn off the main power switch, see “Turning Off the  
Main Power”, About This Machine.  
Message  
Cause  
Solution  
A paper misfeed has oc- Remove jammed originals, and place  
Clear Misfeed(s)  
in ADF.  
curred inside the ADF.  
them again.  
Check whether the originals are suitable  
to be scanned by the machine.  
You are using an invalid Install the operating system of the com-  
Invalid Winsock  
version. Please  
use version 1.1  
or higher.  
version of Winsock.  
puter or copy Winsock from the operat-  
ing system CD-ROM.  
You tried to register a  
name that is already in  
use.  
Use another name.  
The name is al-  
ready in use.  
Check the regis-  
tered names.  
The set original was mis-  
aligned.  
Place the original correctly.  
Specify the scan size.  
Cannot detect the  
paper size of the  
original.Specify  
the scanning  
size.  
When placing an original directly on  
the exposure glass, the lifting/lower-  
ing action of the ADF triggers the au-  
tomatic original size detection  
process. Lift the ADF by more than  
30 degrees.  
69  
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Troubleshooting When Using the Scanner Function  
Message  
Cause  
Solution  
Themaximumnumberof The maximum number of modes that  
registerable scan modes can be stored is 99. Delete unneeded  
Cannot add any  
more scanning  
mode.  
has been exceeded.  
modes.  
The maximum number  
of registerable scan areas as that can be stored is 99. Delete un-  
has been exceeded. needed scanning area.  
The maximum number of scanning are-  
Cannot specify  
any more scanning  
area.  
An unrecoverable error has Contact your service representative.  
occurred in the machine.  
Call Service  
Please call your  
service repre-  
sentative.  
The TWAIN scanner  
function cannot be used  
on this machine.  
Contact your service representative.  
Scanner is not  
available on the  
specified device.  
The machine's main  
power switch is off.  
Set the main power switch to “On”.  
Scanner is not  
available. Check  
the scanner con-  
nection status.  
Check whether the machine is con-  
nected to the network correctly.  
5
The machine is not  
connected to the net-  
work correctly.  
Deactivate the personal firewall of  
the client computer.  
Use an application such as telnet to  
make sure SNMPv1 or SNMPv2 is  
set as the machine’s protocol. See  
“Network Settings”, General Set-  
tings Guide and “Using telnet”, Net-  
work Guide.  
The machine's main  
power switch is off.  
Set the main power switch to “On”.  
Cannot find the  
scanner. Check if  
the scanner main  
power is on.  
Check whether the machine is con-  
nected to the network correctly.  
The machine is not  
connected to the net-  
work correctly.  
Deactivate the personal firewall of  
the client computer.  
Use an application such as telnet to  
make sure SNMPv1 or SNMPv2 is  
set as the machine’s protocol. See  
“Network Settings”, General Set-  
tings Guide and “Using telnet”, Net-  
work Guide.  
The machine is not con- Check whether the machine is connect-  
No response from  
the scanner.  
nected to the network  
correctly.  
ed to the network correctly.  
The network is crowded. Wait for a while, and then try to reconnect.  
No response from  
the scanner.  
The application-speci-  
fied scan conditions have made with the application exceed the  
exceeded the setting  
range of the machine.  
Check whether the scanning settings  
Error has oc-  
curred in the  
scanner.  
setting range of the machine.  
70  
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When a Message Is Displayed  
Message  
Cause  
Solution  
An unrecoverable error  
has occurred on the ma-  
chine.  
Contact your service representative.  
Fatal error has  
occurred in the  
scanner.  
An access mask is set.  
Contact the network or scanner administrator.  
Check whether the ADF cover is closed.  
Cannot connect to  
the scanner.  
Check the network  
Access Mask set-  
tings in User  
Tools.  
The ADF cover is open.  
Scanner is not  
ready. Check the  
scanner and the  
options.  
Scanner memory is in-  
sufficient.  
Reset the scan size.  
Insufficient mem-  
ory. Reduce the  
scanning area.  
Lower the resolution.  
Set with no compression. See the  
TWAIN Driver Help.  
5
The problem may be due to the follow-  
ing cause:  
“The Relationship between the Reso-  
lution and the Scanning Area” chart  
in Help for halftone scanning might  
not always apply. Scanning cannot  
be performed if large values are set  
for brightness when using halftone  
or high resolution.  
When a paper misfeed  
occurs in the machine  
duringprinting,scanning  
cannot be performed.  
After the misfed paper has been re-  
moved, proceed with scanning.  
Insufficient mem-  
ory. Reduce the  
scanning area.  
The main power  
Check whether the main power  
switch of the scanner used for the  
previous scan is turned off.  
Cannot find "XXX"  
scanner used for  
the previous  
scan. "YYY" will  
be used instead.  
switch of the previ-  
ously used scanner is  
not set to “On”.  
Check whether the scanner used for  
the previous scan is connected to the  
network correctly.  
The machine is not  
connected to the net-  
work correctly.  
(“XXX” and “YYY” indi-  
cate scanner names.)  
Deactivate the personal firewall of  
the client computer.  
Use an application such as telnet to  
make sure SNMPv1 or SNMPv2 is  
set as the machine’s protocol. See  
“Network Settings”, General Set-  
tings Guide and “Using telnet”, Net-  
work Guide.  
Select the scanner used for the previ-  
ous scan.  
71  
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Troubleshooting When Using the Scanner Function  
Message  
Cause  
Solution  
An error has occurred in  
the driver.  
Check whether the network cable is  
connected correctly to the client  
computer.  
Error has oc-  
curred in the  
scanner driver.  
Check whether the Ethernet board of  
the client computer is recognized  
correctly by Windows.  
Check whether the client computer  
can use the TCP/IP protocol.  
A communicationerror has Check whether the client computer can  
Communication er-  
ror has occurred  
on the network.  
occurred on the network.  
use the TCP/IP protocol.  
A function of the ma-  
chine other than the  
scanner function is being  
used such as the copier  
function.  
Wait for a while and reconnect.  
Scanner is in use  
for other func-  
tion. Please  
wait.  
5
Memory is insufficient.  
Close all the unnecessary applica-  
tions running on the client computer.  
Insufficient mem-  
ory. Close all  
other applica-  
tions, then re-  
start scanning.  
Uninstall the TWAIN Driver, and  
then reinstall it after restarting the  
computer.  
Access is restricted with Contact the administrator.  
user codes.  
No User Code is  
registered. Con-  
sult your system  
administrator.  
The entered login user  
name, password, or driv-  
er encryption key was  
invalid.  
Check the login user name, login  
password, and driver encryption  
key.  
Any of Login User  
Name, Login Pass-  
word or Driver  
Encryption Key is  
incorrect.  
Permission to use this function has not  
been granted. Contact the administrator.  
Reference  
“Turning Off the Main Power”, About This Machine  
“Network Settings”, General Settings Guide  
“Using telnet”, Network Guide  
72  
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6. Adding Paper, Toner and  
Staples  
This chapter describes troubleshooting procedures that are applicable to all the  
machine's functions.  
Loading Paper  
This section describes what to do when paper runs out and needs reloading.  
Note  
Fan the paper before loading.  
Straighten curled or warped paper before loading.  
For paper types and sizes, see “Copy Paper”, About This Machine.  
Reference  
“Copy Paper”, About This Machine  
Loading Paper into Paper Trays  
This section describes how to load paper into the paper trays.  
Important  
If you add paper to a paper tray with paper left inside, a misfeed might occur.  
Do not stack paper over the limit mark.  
When loading small quantities of paper, be careful not to squeeze the side  
guide in too tightly, as the paper will not feed properly.  
A Pull out the paper tray until it stops.  
B Square the paper and load it in the tray with the copying face up.  
ZEWY100E  
Reference  
p.77 “Changing the Paper Size”  
p.80 “Changing to a size that is not indicated on the paper size selector”  
73  
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Adding Paper, Toner and Staples  
Setting special paper in paper tray 2  
This section describes how to load special paper into paper tray 2.  
A Pull out the paper tray until it stops.  
B Load the special paper below the limit mark of the tray.  
ZEWY110E  
C Push the paper tray in until it stops.  
6
74  
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Loading Paper  
Loading Paper into the Large Capacity Tray (Optional)  
This section describes how to load paper into the large capacity tray (LCT).  
Important  
Load copy paper of the same size and orientation in both left and right side  
trays.  
The tray can hold up to 2,000 sheets.  
Align the right edge of the right copy paper stack with the right edge of the  
tray.  
Align the left edge of the left copy paper stack with the left edge of the tray.  
Do not stack paper over the limit mark.  
A Pull out the LCT.  
6
ZEWY010E  
B Square the paper, and then load it in the tray with the copying face up.  
ZEWY020E  
C Push the paper tray in until it stops.  
75  
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Adding Paper, Toner and Staples  
Orientation-fixed paper or two-sided paper  
This section describes loading paper that has a specified orientation and printing  
side (such as letterhead paper).  
Orientation-fixed (top to bottom) or two-sided paper (for example, letterhead  
paper, punched paper, or copied paper) might not print correctly, depending on  
how the originals and paper are placed. Select [Yes] in [Letterhead Setting] under  
[Copier / Document Server Features], and then place the original and paper as  
shown below. See “Letterhead Setting”, General Settings Guide. When printing  
with the printer function, placement orientation is the same.  
6
GEWH100E  
Reference  
“Letterhead Setting”, General Settings Guide  
76  
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Changing the Paper Size  
Changing the Paper Size  
This section describes how to change the paper size.  
Important  
If you want to change the paper size set in the LCT, contact your service representative.  
Note  
Be sure to select the paper size with User Tools and the paper size selector. If  
you do not, misfeeds might occur.  
Fan the paper before loading.  
Straighten curled or warped paper before loading.  
For details about paper sizes and types, see “Copy Paper”, About This Machine.  
Reference  
“Copy Paper”, About This Machine  
Changing the Paper Size in the Paper Trays  
6
This section describes how to change the paper size in the paper trays.  
Important  
Make sure the paper stack is flush against the right side guide.  
Do not stack paper over the limit mark.  
When loading small quantities of paper, be careful not to squeeze the side  
guide in too tightly, as the paper will not feed properly.  
To adjust the paper size to a size not indicated on the paper size selector, see  
“Changing to a size that is not indicated on the paper size selector”.  
A Make sure the paper tray is not in use. Then, pull the paper tray out slowly.  
B If paper is loaded in the tray, remove it.  
C While pressing the release lever, adjust the back guide.  
ZEWY150E  
77  
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Adding Paper, Toner and Staples  
D Release the side lever.  
ZEWY160E  
E While pressing the release lever, adjust the side guides.  
6
ZEWY170E  
F Square the paper, and then load it in the tray with the copying face up.  
ZEWY180E  
G While pressing the release lever, adjust the side guides to the new paper  
size.  
ZEWY190E  
78  
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Changing the Paper Size  
H Lock the side lever.  
ZEWY200E  
I While pressing the release lever, adjust the back guide to the new paper  
size.  
6
ZEWY210E  
J Adjust the paper size selector to the new paper size.  
ZEWY220E  
L Check the paper size shown on the display panel.  
Reference  
p.80 “Changing to a size that is not indicated on the paper size selector”  
79  
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Adding Paper, Toner and Staples  
Changing to a size that is not indicated on the paper size selector  
If you load a paper size that is not indicated on the paper size selector, you need  
to specify the paper size with the control panel. This section describes how to  
load such paper.  
A Set the paper size selector to the p mark.  
B Press the {User Tools/Counter} key.  
C Press [System Settings].  
6
D Press [Tray Paper Settings].  
E Press [Tray Paper Size: Tray 1], [Tray Paper Size: Tray 2], [Tray Paper Size: Tray 3] or  
[Tray Paper Size: Tray 4].  
F Select the required size, and then press [OK].  
G Press [Exit] or the {User Tools/Counter} key to exit User Tools.  
80  
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Adding Toner  
Adding Toner  
This section describes how to add and store toner.  
R WARNING:  
Do not incinerate used toner or toner containers. Toner dust might ig-  
nite when exposed to an open flame. Dispose of used toner containers  
in accordance with local regulations.  
R CAUTION:  
Keep toner (used or unused) and toner containers out of reach of children.  
R CAUTION:  
If toner or used toner is inhaled, gargle with plenty of water and move into a  
fresh air environment. Consult a doctor if necessary.  
R CAUTION:  
If toner or used toner gets into your eyes, flush immediately with large  
amounts of water. Consult a doctor if necessary.  
R CAUTION:  
6
If toner or used toner is swallowed, dilute by drinking a large amount of wa-  
ter. Consult a doctor if necessary.  
R CAUTION:  
Avoid getting toner on your clothes or skin when removing a paper jam or  
replacing toner. If your skin comes into contact with toner, wash the affected  
area thoroughly with soap and water.  
If toner gets on your clothing, wash with cold water. Hot water will set the  
toner into the fabric and may make removing the stain impossible.  
Important  
Fault may occur if you use toner other than the recommended type.  
When adding toner, do not turn off the operation switch. If you do, settings  
will be lost.  
Always add toner when the machine instructs you.  
Do not repeatedly install and remove toner bottles. This will result in toner  
leakage.  
Do not shake the removed toner bottle. Remaining toner might scatter.  
Note  
You can still make about 50 copies after the messages “D Toner is almost  
empty.” and “Replace Toner Bottle.” appear cyclically, but replace toner  
early to prevent poor copy quality.  
81  
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Adding Paper, Toner and Staples  
Removing Toner  
This section describes how to remove toner.  
ARU001S  
Inserting Toner  
This section describes how to insert toner.  
6
ARU002S  
82  
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Adding Toner  
Sending Fax Messages When Toner Has Run Out  
When the machine has run out of toner, the indicator on the display lights. Note  
that even if there is no toner left, you can still send fax documents.  
Important  
If number of communications executed after the toner has run out and not  
listed in the automatically output Journal exceeds 200, communication is not  
possible.  
A Make sure that the machine is in facsimile mode.  
B Press [Exit], and then perform transmission operation.  
The error message disappears.  
Note  
The Memory Storage Report, Polling RX Reserve Report, and Confidential  
File Report are not printed.  
If the fax screen does not appear in step , press the {Facsimile} key.  
A
6
83  
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Adding Paper, Toner and Staples  
Adding Staples  
This section describes what to do when staples need replacing.  
Important  
Stapling failures or jams may occur if you use a staple cartridge other than  
that recommended.  
500-Sheet Finisher  
This section describes how to add staples to the 500-Sheet Finisher.  
6
ARU003S  
84  
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Adding Staples  
1000-Sheet Finisher  
This section describes how to add staples to the 1000-Sheet Finisher.  
6
ARU004S  
85  
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Adding Paper, Toner and Staples  
Replacing the Stamp Cartridge  
When the stamp becomes faint, replace the cartridge.  
Important  
This stamp cartridge is used for facsimile and scanner functions.  
Do not attempt to put ink into the cartridge. Doing so will result in leakage.  
Be sure not to dirty your fingers with ink from the cartridge.  
Use the cartridge specified for this machine.  
A Open the ADF unit.  
6
ZEXH070J  
B Open the stamp cover.  
ZGNH011J  
86  
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Replacing the Stamp Cartridge  
C Pull out the old stamp cartridge.  
Tap the cartridge lock lever several times. The cartridge will eject. Then re-  
move the cartridge, while pushing the lock lever.  
ZEXH080J  
D Insert the new stamp cartridge.  
Insert the cartridge until the metal parts are no longer visible.  
6
ARU016S  
E Press the stamp cover back in until it clicks.  
ZEXH100J  
F Close the ADF unit.  
87  
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Adding Paper, Toner and Staples  
6
88  
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7. Clearing Misfeeds  
This chapter describes what to do when paper or originals misfeed (become  
jammed inside the machine).  
Removing Jammed Paper  
This section describes how to locate and remove jammed paper.  
R CAUTION:  
The inside of the machine could be very hot. Do not touch any parts other  
than specified in this document when removing misfed paper. Otherwise, it  
may cause burn injury.  
R CAUTION:  
The fusing section of this machine might be very hot. Caution should be tak-  
en when removing misfed paper.  
Important  
When clearing misfeeds, do not turn off the operation switch. If you do, your  
copy settings will be lost.  
To prevent misfeeds, do not leave any torn scraps of paper inside the machine.  
Contact your service representative if misfeeds occur frequently.  
Reference  
p.90 “Locating Jammed Paper”  
89  
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Clearing Misfeeds  
Locating Jammed Paper  
If a misfeed happens, remove the misfed paper or original following the proce-  
dures shown on the sticker inside the finisher or front cover.  
Lit indicators show you the location of the misfeed.  
7
ARU005S  
Note  
More than one misfed area may be indicated. When this happens, check all  
p.93 “When R Is Lit”  
p.93 “When Y Is Lit”  
p.94 “When Z Is Lit”  
90  
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Removing Jammed Paper  
When A Is Lit  
This section describes how to remove jammed paper when A is lit.  
ARU006S  
When B Is Lit  
This section describes how to remove jammed paper when B is lit.  
7
ARU007S  
When C Is Lit  
This section describes how to remove jammed paper when C is lit.  
ARU008S  
91  
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Clearing Misfeeds  
When D Is Lit  
This section describes how to remove jammed paper when D is lit.  
ARU009S  
When P Is Lit  
7
This section describes how to remove jammed paper when P is lit.  
ARU010S  
92  
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Removing Jammed Paper  
When R Is Lit  
This section describes how to remove jammed paper when R is lit.  
7
ARU011S  
When Y Is Lit  
This section describes how to remove jammed paper when Y is lit.  
ARU012S  
93  
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Clearing Misfeeds  
When Z Is Lit  
This section describes how to remove jammed paper when Z is lit.  
ARU013S  
7
94  
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Removing Jammed Staples  
Removing Jammed Staples  
This section describes how to remove jammed staples.  
Important  
Curled paper may cause staples to jam. To avoid this, turn copy paper over  
in the tray.  
When the finisher is installed, after removing jammed staples, staples will not  
be ejected the first few times you try to use the stapler.  
500-Sheet Finisher  
This section describes how to remove jammed staples from the 500-Sheet Finisher.  
7
ARU014S  
95  
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Clearing Misfeeds  
1000-Sheet Finisher  
This section describes how to remove jammed staples from the 1000-Sheet Finisher.  
7
ARU015S  
96  
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8. Remarks  
This chapter describes how to maintain and operate the machine.  
Where to Put Your Machine  
This section describes precautions for installation, relocation, and disposal.  
Machine Environment  
Choose your machine's location carefully.  
Environmental conditions greatly affect its performance.  
Optimum environmental conditions  
This section describes precautions when locating the machine.  
R CAUTION:  
Keep the machine away from humidity and dust. Otherwise a fire or an elec-  
tric shock might occur.  
Do not place the machine on an unstable or tilted surface. If it topples over,  
an injury might occur.  
R CAUTION:  
Make sure the room where you are using the machine is well ventilated and  
spacious. Good ventilation is especially important when the machine is used  
heavily.  
• Temperature: 10-32 °C (50-89.6 °F) (humidity to be 54% at 32 °C, 89.6 °F)  
• Humidity: 15-80% (temperature to be 27 °C, 80.6 °F at 80%)  
• A strong and level base.  
• The machine must be level within 5 mm, 0.2 inches: both front to rear and left  
to right.  
• To avoid possible buildup of ozone, make sure to locate this machine in a  
large well ventilated room that has an air turnover of more than 30 m3/hr/person.  
97  
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Remarks  
Environments to avoid  
• Locations exposed to direct sunlight or other sources of strong light (more  
than 1,500 lux).  
• Locations directly exposed to cool air from an air conditioner or heated air  
from a heater. (Sudden temperature changes can cause condensation to form  
inside the machine.)  
• Locations close to machines generating ammonia, such as a diazo copy machine.  
• Places where the machine will be subject to frequent strong vibration.  
• Dusty areas.  
• Areas with corrosive gases.  
Moving  
This section describes precautions to take when moving the machine.  
R CAUTION:  
Unplug the power cord from the wall outlet before you move the machine.  
While moving the machine, you should take care that the power cord will not  
be damaged under the machine.  
Important  
Be careful when moving the machine. Take the following precautions:  
• Turn off the main power.  
• Unplug the power cord from the wall outlet. When you pull out the plug  
from the socket, grip the plug to avoid damaging the cord, thereby reduc-  
ing the risk of fire or electric shock.  
8
• Close all covers and trays, including the front cover and bypass tray.  
Do not carry the machine, by holding the scanner assembly. Keep the ma-  
chine level and carry it carefully, taking care not to jolt or tip it. Rough han-  
dling may cause a malfunction or damage the hard disk or memory, resulting  
in loss of stored files.  
Do not take off the holding stand.  
Protect the machine from strong shocks. Impact can damage the hard disk  
and cause stored files to be lost. As a precautionary measure, files should be  
copied to another computer.  
98  
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Where to Put Your Machine  
Power Connection  
This section describes the power supply.  
R WARNING:  
Connect the machine only to the power source described on the inside  
front cover of this manual. Connect the power cord directly into a wall  
outlet and do not use an extension cord.  
Do not damage, break or make any modifications to the power cord.  
Do not place heavy objects on it. Do not pull it hard nor bend it more  
than necessary. These actions could cause an electric shock or fire.  
R WARNING:  
If the power cord is damaged (exposure of the core, disconnection,  
etc.), contact your service representative to change a new one. Oper-  
ating the machine with a damaged power cord may cause an electric  
shock or fire.  
R CAUTION:  
When you disconnect the power plug from the wall outlet, always pull the  
plug (not the cable).  
R CAUTION:  
To disconnect the power cord, pull it out by plug. Do not drag the cord itself.  
Doing so may result in damage to the cord, leading to fire or electric shock.  
• When the main power switch is in the stand-by position, the optional anti-  
condensation heaters are on. In an emergency, unplug the machine's power  
cord.  
8
• When you unplug the power cord, the anti-condensation heaters turn off.  
• Make sure the plug is inserted firmly in the wall outlet.  
• Voltage must not fluctuate by more than 10%.  
• The wall outlet shall be installed near the machine and shall be easily accessible.  
99  
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Remarks  
Access to the Machine  
Place the machine near the power source, providing the clearance areas shown.  
CP999EE  
1. Rear: more than 1 cm (0.4")  
3. Front: more than 75 cm (29.6")  
2. Right: more than 1 cm (0.4")  
4. Left: more than 1 cm (0.4")  
Note  
For the required space when options are installed, contact your service representative.  
8
100  
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Maintaining Your Machine  
Maintaining Your Machine  
If the exposure glass, exposure glass cover, or ADF belt is dirty, copy clarity may  
be reduced. Clean these parts if they are dirty.  
Important  
Do not use chemical cleaners or organic solvents, such as thinner or benzene.  
If such substances get inside the machine or melt plastic parts, a failure might  
occur.  
Do not clean parts other than those explicitly specified in this manual. Other  
parts should only be cleaned by your service representative.  
How to maintain  
Wipe the machine with a soft, damp cloth, and then wipe it with a dry cloth  
to remove the water.  
Cleaning the Exposure Glass  
This section describes how to clean the exposure glass and the scanning glass.  
8
Clean 1 and 2.  
101  
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Remarks  
Cleaning the Exposure Glass Cover  
This section describes how to clean the exposure glass cover.  
ZGJS826E  
Cleaning the Auto Document Feeder  
This section describes how to clean the ADF.  
8
GDSH130J  
Clean 1 and 2.  
102  
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INDEX  
A
Add Staple indicator, 3  
Add Toner indicator, 3  
ADF belt is dirty, 101  
Authentication failure, 5  
Main power indicator, 5  
Main power switch, 40  
Memory is full, 24  
Misfeed indicator, 3  
Misfeeds occur frequently, 5  
C
Changing the paper size, 77  
Combine, 20  
Copies appear dirty, 18  
Copies are too light, 18  
N
Network cannot be browsed, 60  
Network delivery function cannot be used, 61  
No scan image, 59  
D
O
Data In indicator does not light up, 52  
Display is off, 5  
Orientation-fixed paper, 76  
Duplex, 20  
E
Paper, 73  
Edit, 20  
Environments to avoid, 98  
Error log, 49  
Paper is not fed from selected tray, 53  
Paper jam, 89  
Paper size, 77  
Error Mail Notification, 41  
Error Report (E-Mail), 41  
Exposure glass cover is dirty, 101  
Exposure glass is dirty, 101  
Paper size selector, 80  
Parts of image not copied, 18  
Password not correct, 5  
Power Failure Report, 40  
Power indicator, 40  
F
Power supply, 99  
Precautions when locating the machine, 97  
Precautions when moving the machine, 98  
Printed image is different from  
computer's display, 53  
Printed image is in wrong orientation, 53  
Printed image is smudged, 53  
Printer driver installation, 44  
Printing does not start, 50  
Printing takes a long time, 53  
Fax error report, 39  
Fax reception is impossible, 35  
Fax transmission is impossible, 35  
Function Compatibility, 10  
Function status indicator, 4  
J
Jammed paper, 89  
Jammed staples, 95  
L
RDS (Remote Diagnostic System), 40  
Reverse side of original is copied, 18  
Letterhead paper, 76  
Loading paper into paper trays, 73  
Loading paper into the  
large capacity tray (LCT), 75  
Load Paper indicator, 3  
103  
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S
Scanned image contains white spaces, 59  
Scanned image is dirty, 59  
Toner, 81, 82, 83  
Two-sided paper, 76  
Scanned image is distorted, 59  
Scanned image is out of position, 59  
Scanned image is upside down, 59  
Scanner Properties dialog box not displayed, 60  
Server-generated error e-mail, 41  
Shadow appears on copies, 18  
Stamp, 20  
User code entry, 5  
Stamp cartridge replacement, 86  
Staple, 84  
Volume adjustment, 25  
Staple jam, 95  
Staple replacement for 1000-Sheet Finisher, 85  
Staple replacement for 500-Sheet Finisher, 84  
Staples jammed in 1000-Sheet Finisher, 96  
Staples jammed in 500-Sheet Finisher, 95  
Stored file is locked, 60  
Stored files, 5  
Stored files cannot be deleted, 61  
When A is lit, 91  
When B is lit, 91  
When C is lit, 91  
When D is lit, 92  
When P is lit, 92  
When R is lit, 93  
When Y is lit, 93  
When Z is lit, 94  
104  
AE  
AE  
D008-6804  
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In accordance with IEC 60417, this machine uses the following symbols for the main power switch:  
a means POWER ON.  
c means STAND BY.  
Trademarks  
Microsoft®, Windows® and Windows NT® are registered trademarks of Microsoft Corporation in the  
United States and/or other countries.  
TrueType is registered trademarks of Apple Computer, Inc.  
PostScript® and Acrobat® are registered trademarks of Adobe Systems, Incorporated.  
PCL is a registered trademark of Hewlett-Packard Company.  
Bluetooth is a Trademark of the Bluetooth SIG, Inc. (Special Interest Group) and licensed to Ricoh  
Company Limited.  
Other product names used herein are for identification purposes only and might be trademarks of their  
respective companies. We disclaim any and all rights to those marks.  
The proper names of the Windows operating systems are as follows:  
The product name of Windows® 95 is Microsoft® Windows® 95  
The product name of Windows® 98 is Microsoft® Windows® 98  
The product name of Windows® Me is Microsoft® Windows® Millennium Edition (Windows Me)  
The product names of Windows® 2000 are as follows:  
Microsoft® Windows® 2000 Advanced Server  
Microsoft® Windows® 2000 Server  
Microsoft® Windows® 2000 Professional  
The product names of Windows® XP are as follows:  
Microsoft® Windows® XP Professional  
Microsoft® Windows® XP Home Edition  
The product names of Windows ServerTM 2003 are as follows:  
Microsoft® Windows ServerTM 2003 Standard Edition  
Microsoft® Windows ServerTM 2003 Enterprise Edition  
Microsoft® Windows ServerTM 2003 Web Edition  
The product names of Windows NT® are as follows:  
Microsoft® Windows NT® Server 4.0  
Microsoft® Windows NT® Workstation 4.0  
Copyright © 2006  
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Type for MP 2510/Aficio MP 2510/IS 2425  
Type for MP 3010/Aficio MP 3010/IS 2430  
AE AE D008-6804  
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