Raritan Computer Switch TR361 User Guide
User Manual  
IPR-TR361  
IPR-TR362  
IPR-TR364  
ver 3.2  
IPR-M1  
IPR-M2  
U
LI ST ED  
1F61  
U S  
I.T.E.  
C
L
Copyright ©2004 Raritan Computer, Inc.  
IPR-0I-E  
June 2004  
255-80-3100  
e-mail: [email protected]  
tel: 08-52 400 700 fax: 08-520 18121  
Download from Www.Somanuals.com. All Manuals Search And Download.  
FCC Information  
This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant  
to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful  
interference in a commercial installation. This equipment generates, uses, and can radiate radio frequency  
energy and if not installed and used in accordance with the instructions, may cause harmful interference to  
radio communications. Operation of this equipment in a residential environment may cause harmful  
interference.  
Trademark Information  
Product names mentioned in this document are trademarks or registered trademarks of their respective  
companies. IP-Reach, Paragon, MasterConsole MX4, MasterConsole II, MasterConsole, and their  
respective logos are trademarks or registered trademarks of Raritan Computer, Inc. PS/2, RS/6000, and  
PC/AT are registered trademarks of International Business Machines Corporation. Sun is a registered  
trademark of Sun Microsystems. Microsoft and Windows are registered trademarks of Microsoft  
Corporation. All other marks are the property of their respective owners.  
Japanese Approvals  
For assistance in the U.S., please contact the Raritan Technical Support Team  
at (732) 764-8886 or e-mail us at [email protected]  
Ask for Technical Support – Monday through Friday, 8:00am to 8:00pm, EST.  
For assistance outside the U.S., please contact your regional Raritan office.  
Download from Www.Somanuals.com. All Manuals Search And Download.  
This page intentionally left blank.  
Download from Www.Somanuals.com. All Manuals Search And Download.  
TABLE OF CONTENTS  
i
Contents  
Chapter 1: Introduction .................................................................. 1  
IP-Reach Overview ....................................................................................................................1  
Access via Internet, LAN/WAN, or dial-up Modem..............................................................1  
Product Photos...........................................................................................................................2  
Package Contents......................................................................................................................2  
Product Features........................................................................................................................3  
Terminology ...............................................................................................................................4  
Model Differentiation ..................................................................................................................4  
Chapter 2: Installation.................................................................... 5  
Configuring Target Servers........................................................................................................5  
Server Video Resolution......................................................................................................5  
Windows XP Settings ..........................................................................................................5  
Windows 2000 / ME Settings...............................................................................................5  
Windows 95 / 98 / NT Settings............................................................................................5  
Linux Settings ......................................................................................................................6  
Sun Solaris Settings ............................................................................................................6  
Apple Macintosh Settings....................................................................................................6  
Apple Macintosh Settings....................................................................................................7  
Configuring Network Firewall Settings.......................................................................................7  
Configuring Paragon KVM Switches..........................................................................................7  
TR Series Physical Connections................................................................................................8  
AC Power Line.....................................................................................................................8  
Local Admin Console...........................................................................................................8  
Primary Network Port ..........................................................................................................8  
Secondary Network Port (optional) .....................................................................................8  
KVM Input Ports ..................................................................................................................8  
KVM Output / Local Access Console Ports (optional).........................................................8  
Telephone Line Port (optional) ............................................................................................8  
Serial Input Port (optional)...................................................................................................9  
M Series Physical Connections .................................................................................................9  
AC Power Line.....................................................................................................................9  
Local Admin Console...........................................................................................................9  
Network Port........................................................................................................................9  
KVM Input Ports ..................................................................................................................9  
KVM Output / Local Access Console Ports (optional).......................................................10  
Dedicated Modem Port (optional)......................................................................................10  
Serial Input Port (optional).................................................................................................10  
Initial Configuration ..................................................................................................................11  
Connect to IP-Reach Remotely ...............................................................................................13  
Launch Raritan Remote Client (RRC)...............................................................................13  
Establish a Connection......................................................................................................14  
Note to CommandCenter Users...............................................................................................14  
Chapter 3: Raritan Remote Client................................................ 15  
Invoking Raritan Remote Client (RRC) via Web Browser........................................................15  
Security Settings................................................................................................................15  
Launching Raritan Remote Client .....................................................................................15  
Removing RRC from Browser Cache................................................................................16  
Optional: Installing Raritan Remote Client Software................................................................17  
RRC Window Layout................................................................................................................18  
RRC Navigator.........................................................................................................................19  
Navigator Options..............................................................................................................20  
Creating New Profiles........................................................................................................20  
Establishing a New Connection.........................................................................................22  
Closing a Remote Connection...........................................................................................22  
RRC Toolbar and Shortcuts.....................................................................................................23  
RRC Status Bar........................................................................................................................24  
Remote KVM Console Control.................................................................................................25  
Single Mouse Mode / Dual Mouse Mode ..........................................................................26  
Full Screen Mode ..............................................................................................................26  
Selecting Servers with a KVM Switch ...............................................................................27  
Keyboard Macros ..............................................................................................................28  
Connection and Video Properties......................................................................................31  
Color Calibration................................................................................................................34  
Download from Www.Somanuals.com. All Manuals Search And Download.  
ii  
TABLE OF CONTENTS  
Remote Serial Control..............................................................................................................35  
Physical Connection..........................................................................................................35  
Remote Connection...........................................................................................................35  
Changing Serial Settings...................................................................................................36  
Remote Device Administration.................................................................................................36  
Configuration Menus .........................................................................................................36  
Firmware Upgrade.............................................................................................................36  
Device Restart...................................................................................................................36  
Device Configuration Backup and Restore .......................................................................36  
Log Files ............................................................................................................................37  
Chapter 4: Administrative Functions ........................................... 39  
Accessing the Administrative Functions ..................................................................................39  
Local Admin Console.........................................................................................................39  
Remote Admin Console.....................................................................................................40  
Navigating the Administrative Menus.......................................................................................40  
Network Configuration..............................................................................................................41  
Path Configuration ...................................................................................................................42  
Security Configuration..............................................................................................................45  
Performance Settings...............................................................................................................47  
Remote Authentication: Users, Groups, and Access Permissions..........................................48  
Overview............................................................................................................................48  
Relationship between Users and Group Entries ...............................................................48  
Create or Change Group Accounts...................................................................................49  
Assign Port Access Permissions.......................................................................................50  
Delete Group Accounts .....................................................................................................51  
Create or Change User Accounts .....................................................................................52  
Delete User Accounts........................................................................................................53  
Remote Authentication Implementation...................................................................................54  
Introduction........................................................................................................................54  
Remote Authentication Implementation ............................................................................54  
General Settings for Remote Authentication.....................................................................56  
Time and Date..........................................................................................................................60  
Log Off Users.....................................................................................................................60  
View IP-Reach Status ..............................................................................................................61  
Restart or Shutdown the IP-Reach ..........................................................................................61  
Diagnostics...............................................................................................................................62  
Appendix A: Specifications .......................................................... 63  
Remote Connection .................................................................................................................63  
Raritan Remote Client (RRC) Software ...................................................................................63  
KVM Input ................................................................................................................................63  
Cable Specifications.................................................................................................................64  
KVM Switch Specifications ......................................................................................................64  
Output Specifications ...............................................................................................................64  
Appendix B: SNMP Features......................................................... 65  
Appendix C: Frequently Asked Questions.................................... 67  
Appendix D: Troubleshooting....................................................... 69  
Problems and Suggested Solutions.........................................................................................69  
Event Log File and On-Screen Error Codes............................................................................74  
Download from Www.Somanuals.com. All Manuals Search And Download.  
Important Information  
Login  
•
The default IP-Reach login user name is <admin>, with the password <raritan>. This user has  
administrative privileges.  
•
Passwords are case sensitive and must be entered in the exact case combination in which they  
were created.  
•
•
The default password <raritan> must be entered entirely in lowercase letters.  
To ensure security, change the default password as soon as possible.  
Default IP Address  
IP-Reach ships with the default IP address of 192.168.0.192.  
•
Firmware  
•
This manual applies to IP-Reach Firmware v3.2 and above.  
TeleReach  
•
Prior to 31 January 2003, the IP-Reach product line was formerly known as “TeleReach”.  
Download from Www.Somanuals.com. All Manuals Search And Download.  
This page intentionally left blank.  
Download from Www.Somanuals.com. All Manuals Search And Download.  
CHAPTER 1: INTRODUCTION  
1
Chapter 1: Introduction  
IP-Reach Overview  
Congratulations on your purchase of IP-Reach, the industry-leading solution for multi-platform, high-  
performance, network-based, remote KVM console access. IP-Reach enables highly-secure, multi-user,  
bandwidth-efficient, and software-independent access to your servers’ KVM consoles via a web browser.  
IP-Reach connects to the keyboard, video, and mouse ports of up to four servers or KVM switches. Using  
Raritan's powerful frame-grabber and Video Compression Algorithm, it captures, digitizes, and compresses  
the video signal before transmitting to a remote PC. The remote user has direct access and total control of  
target servers for maintenance, administration, and trouble-shooting, from running GUI applications to  
BIOS-level troubleshooting, and even rebooting.  
Use IP-Reach for convenient access to servers anytime, from anywhere:  
•
•
•
•
•
Control servers from within the building or across a campus  
Manage servers at branch offices from a central site  
Provide remote support for worldwide data centers  
Troubleshoot, reconfigure, and reboot servers from home  
Provide convenient and secure lights-out server management  
Access via Internet, LAN/WAN, or dial-up Modem  
IP-Reach provides a broad array of remote access methods to control any server connected to a Raritan  
KVM Switch. Since servers can also be accessed out-of-band with IP-Reach, remote access to mission-  
critical target servers is always available - even if the network is down.  
Download from Www.Somanuals.com. All Manuals Search And Download.  
2
IP-REACH USER MANUAL  
Product Photos  
IP-Reach M Series  
IP-Reach TR Series  
Package Contents  
IP-Reach ships as a fully configured stand-alone product in a standard 2U 19” rackmount chassis, along  
with the following contents:  
TR Series  
M Series  
(1) IP-Reach unit  
(1) IP-Reach unit  
(1) IP-Reach TR Series Quick Installation  
and Setup Guide  
(1) IP-Reach TR Series Quick Installation  
and Setup Guide  
(1) IP-Reach User Manual  
(1) IP-Reach User Manual  
(1) Raritan Remote Client software  
CD-ROM  
(1) Raritan Remote Client software  
CD-ROM  
(1) Rackmount Kit  
(1) Rackmount Kit  
(1) Power Cord  
(1) Power Cord  
(1) RJ11 telephone cord  
(N) CCP20 coaxial cables  
(N) CCP20F coaxial cables  
(N) CCP20 coaxial cables  
(N = number of ports)  
Download from Www.Somanuals.com. All Manuals Search And Download.  
CHAPTER 1: INTRODUCTION  
3
Product Features  
Access  
•
•
•
•
•
Remote KVM access via the Internet, LAN/WAN, or dial-up modem  
Up to four simultaneous user throughput to switch(es) or server(s)  
Up to 16 simultaneous users (using PC-share mode)  
Web browser accessible  
Remote access to serial devices (VT100) connected to IP-Reach serial port  
Performance  
•
•
•
•
Superior compression algorithm for exceptional performance  
No impact on target server performance  
Automatic sensing of video resolution for optimum display  
High-performance mouse tracking and synchronization  
Reliability  
•
•
•
Dual failover power supplies*  
Dual failover Ethernet*  
Integrated modem* / Dedicated Modem Port** allows servers to be accessible even if network is  
unavailable  
Security  
•
•
•
SSL 128-bit RSA public key, 128-bit RC4 private key encryption  
Single, configurable TCP port for firewall protection  
Supports RADIUS and LDAP authentication protocols  
Administration  
•
•
•
•
•
•
•
•
Remote Administration via Web Browser interface  
Tight integration with CommandCenter management appliance  
SNMP Support  
Firmware upgradeable over Ethernet  
Simplified installation and user interface  
User console for direct analog access to KVM switch  
Extensive downloadable user event log  
DHCP or fixed IP addressing  
* IP-Reach TR Series only  
** IP-Reach M Series only  
Download from Www.Somanuals.com. All Manuals Search And Download.  
4
IP-REACH USER MANUAL  
Terminology  
This manual makes use of the following terms to indicate components of a typical IP-Reach configuration.  
While reading the manual, please refer to the diagram below for clarification when necessary.  
LAN/WAN  
Target Server(s)  
Remote PC  
Servers to be accessed remotely via IP-Reach and its connected KVM  
configuration.  
A Windows-based computer used to access and control target servers connected  
to IP-Reach.  
Local Access  
Console  
An optional user console, consisting of a PS/2 keyboard, PS/2 mouse, and VGA  
monitor, directly attached to IP-Reach to control target servers locally (not  
through the network).  
Single-port IP-Reach models (IPR-TR361 and IPR-M1) allow connection of one  
local access console. Dual-port IP-Reach models (IPR-TR362 and IPR-M2)  
allow connection of two local access consoles, three-port IP-Reach models allow  
connection on three consoles, and so on.  
Local Admin  
Console  
A PS/2 keyboard and VGA monitor directly attached to IP-Reach, used for  
administration and setup. From this console, you can access IP-Reach  
administration menus directly. You cannot view Target Servers of the connected  
KVM configuration using this screen.  
Although IP-Reach also allows remote administration via the network, the local  
admin console provides the most convenient means to perform initial setup.  
Model Differentiation  
Raritan offers two IP-Reach model lines: the TR Series and the M Series. Both model lines offer the same  
feature set and high performance. However, the TR Series offers the following hardware benefits  
demanded by carrier-grade class applications:  
•
•
•
•
•
Dual Redundant Power Supply  
Dual Failover Ethernet Controllers  
Upgradeable Port Density (up to four ports)  
Integrated Modem  
2U Rack Height  
Download from Www.Somanuals.com. All Manuals Search And Download.  
CHAPTER 2: INSTALLATION  
5
Chapter 2: Installation  
Configuring Target Servers  
Before installing IP-Reach, first configure any target servers that you wish to access via IP-Reach, in order  
to ensure optimum performance, as outlined below. Note that the following configuration requirements  
apply only to target servers, not to the computers that you will be using to access IP-Reach remotely (see  
Chapter 1: Introduction, Terminology).  
Server Video Resolution  
For optimal bandwidth efficiency and video performance, target servers running graphical user interfaces  
such as Windows, X-Windows, Solaris, and KDE should be configured with desktop backgrounds set to a  
predominantly solid, light-colored graphic. Backgrounds featuring photos or complex gradients should be  
avoided.  
Ensure that the server’s video resolution and refresh rate are supported by IP-Reach, and that the signal is  
non-interlaced. IP-Reach supports the following video resolutions:  
Text Modes  
640x480 @ 60Hz  
640x480 @ 72Hz  
640x480 @ 75Hz  
640x480 @ 85Hz  
800x600 @ 56Hz  
800x600 @ 60Hz  
800x600 @ 72Hz  
800x600 @ 75Hz  
800x600 @ 85Hz  
1024x768 @ 60Hz  
1024x768 @ 70Hz  
1024x768 @ 75Hz  
1024x768 @ 85Hz  
1152x864 @ 60Hz  
1152x864 @ 75Hz  
1280x1024 @ 60Hz  
Windows XP Settings  
On target servers running Microsoft Windows XP, disable the “Enhanced Pointer Precision” option, and set  
the mouse motion speed exactly to the middle speed setting. These parameters are found in Control Panel  
→ Mouse → Mouse Pointers.  
Note: For Target Servers running Windows NT, 2000, or XP, you may wish to create a username to be  
used only for remote connections through IP-Reach. This allows you to keep the Target Server’s slow  
mouse pointer motion/acceleration settings exclusive to the IP-Reach connection only, as other users may  
desire faster mouse speeds.  
Note: Windows XP and 2000 login screens revert to pre-set mouse parameters that differ from those  
suggested for optimal IP-Reach performance; therefore, mouse sync will not be optimal at these screens. If  
you are comfortable adjusting the registry on Windows target servers, you can obtain better IP-Reach  
mouse synchronization at login screens by using the Windows registry editor to change the following  
settings: Default user mouse motion speed = 0; mouse threshold 1= 0; mouse threshold 2 = 0.  
Windows 2000 / ME Settings  
On target servers running Microsoft Windows 2000 / ME, set the mouse pointer acceleration to “none” and  
the mouse motion speed exactly to the middle speed setting. These parameters are found in Control Panel  
→ Mouse.  
Windows 95 / 98 / NT Settings  
On target servers running Microsoft Windows 95 / 98 / NT, set the mouse motion speed to the slowest  
setting in Control Panel → Mouse → Motion.  
Download from Www.Somanuals.com. All Manuals Search And Download.  
6
IP-REACH USER MANUAL  
Linux Settings  
On target servers running Linux graphical interfaces, set the mouse acceleration to exactly 1 and set  
threshold to exactly 1.  
As mentioned above, please ensure that each target server running Linux is using a resolution supported by  
IP-Reach at a standard VESA resolution and refresh rate. Each Linux target server should also be set so the  
blanking times are within +/- 40% of VESA standard values.  
To check for these parameters:  
•
•
•
•
•
Go to the Xfree86 Configuration file XF86Config  
Using a text editor, disable all non-IP-Reach supported resolutions  
Disable the virtual desktop feature, which is not supported by IP-Reach  
Check blanking times (+/- 40% of VESA standard).  
Restart computer  
Note: In many Linux graphical environments, the command <Ctrl+Alt+Plus> will change the video  
resolution, scrolling through all available resolutions that remain enabled in the XF86Config file.  
Sun Solaris Settings  
All target servers must be configured to one of the display resolutions supported by IP-Reach. The most  
popular supported resolutions for Sun machines are:  
•
•
•
•
•
•
•
1024x768@60Hz  
1024x768@70Hz  
1024x768@75Hz  
1024x768@85Hz  
1152x900@66Hz  
1152x900@76Hz  
1280x1024@60Hz  
Target servers running the Solaris operating system must output VGA video (H-and-V sync, not composite  
sync). To change your Sun video card output from composite sync to the non-default VGA output, first  
issue the Stop+A command to drop to bootprom mode. Then, issue the command:  
setenv output-device screen:r1024x768x70  
to change the output resolution. Issue the “boot” command to reboot the server.  
Alternatively, you may contact your Raritan representative to purchase a video output adapter. 13W3 Suns  
with composite sync output require APSSUN II Raritan guardian for use with IP-Reach. HD15 Suns with  
composite sync output require 1396C Raritan converter to convert from HD15 to 13W3 and an APSSUN II  
Raritan guardian converter to support composite sync. HD15 Suns with separate sync output require an  
APKMSUN Raritan guardian for use with IP-Reach.  
Note that KVM switch brands other than Raritan’s may or may not properly handle PS/2-to-Sun signals.  
On target servers running the Solaris operating system, set the mouse acceleration value to exactly 1 and  
threshold to exactly 1. Set this at the graphical user interface (shown below), or with the command line  
“xset mouse a t” where “a” is the acceleration and “t” is the threshold.  
Download from Www.Somanuals.com. All Manuals Search And Download.  
CHAPTER 2: INSTALLATION  
7
Apple Macintosh Settings  
For target servers running an Apple Macintosh operating system, while using IP-Reach to access and  
control your target server, you must set the IP-Reach client (Raritan Remote Client) to “single cursor”  
mode. Dual cursor mode is not supported, and the two mouse pointers will not appear in sync if you  
attempt to control a Macintosh server via IP-Reach in dual cursor mode.  
Configuring Network Firewall Settings  
If you wish to access IP-Reach through a network firewall, your firewall must allow communication on  
TCP Port 5000. Alternatively, IP-Reach can be configured to use a different TCP port of your own  
designation (see Chapter 4: Administrative Functions, Network Configuration).  
In order to take advantage of IP-Reach's web-access capabilities, the firewall must allow inbound  
communication on TCP Port 443 – the standard TCP port for HTTPS communication. In order to take  
advantage of IP-Reach's redirection of HTTP requests to HTTPS (so that users may type the more common,  
"http://xxx.xx.xxxx", instead of "https://xxx.xx.xxxx"), then the firewall must allow inbound  
communication on TCP Port 80 – the standard TCP port for HTTP communication.  
Configuring Paragon KVM Switches  
If you will be using IP-Reach to access Raritan’s Paragon enterprise-class KVM switch, first perform the  
following optimization before connecting IP-Reach:  
One by one, view each target server accessible from the Paragon user station and adjust the “video gain  
setting” to –15 (negative 15). Adjust Paragon video gain by pressing the + or – keys on your the numerical  
keypad while viewing the On-Screen User Interface (OSUI).  
During adjustment, the bottom line of the OSUI menu will show the gain setting parameter changing as the  
+ or – keys are pressed. Gain settings of negative 15 result in the clearest image when each Target Server is  
viewed through IP-Reach from a Remote PC. Perform this setting for each target server and each user  
station that will be connected to IP-Reach.  
Download from Www.Somanuals.com. All Manuals Search And Download.  
8
IP-REACH USER MANUAL  
TR Series Physical Connections  
Back Panel of IP-Reach TR Series  
AC Power Line  
Attach the included AC power cord to IP-Reach and into an AC Power Outlet.  
Local Admin Console  
Attach a PS/2 keyboard and multisync monitor to the indicated ports (see diagram above) in the back of IP-  
Reach.  
Primary Network Port  
Connect a standard Ethernet cable from the network port to an Ethernet switch, hub, or router.  
Secondary Network Port (optional)  
Connect a standard Ethernet cable from the network port to an Ethernet switch, hub, or router. IP-Reach  
automatically fails over to the secondary Network Port when the Primary Network Port is unavailable. See  
Chapter 4: Administrative Functions, Network Configuration for instructions on enabling failover  
Ethernet support.  
KVM Input Ports  
Connect the included CCP20 cable(s) from “KVM In” port to the KVM console of server or KVM switch  
to be accessed remotely.  
KVM Output / Local Access Console Ports (optional)  
User ports “KVM Out” allow direct analog access to the server or KVM switch attached to corresponding  
“KVM Input” ports. Connect the included CCP20F cable(s) from the ports labeled “User Port” to a PS/2  
keyboard, PS/2 mouse, and multisync VGA monitor.  
Note: Local Access Consoles can be attached to User Ports 1 through 4. Each Local Access Console will  
view the KVM switch or server attached to the corresponding KVM Port. For example, the User Console  
attached to User Port 1 will view the KVM switch or server attached to KVM Port 1. The User Console  
attached to User Port 2 will view the KVM switch or server attached to KVM Port 2, and so on.  
Telephone Line Port (optional)  
IP-Reach TR Series models feature an integrated modem for remote access when the LAN/WAN is  
unavailable. Use the included telephone cable to connect the port labeled “Tel Line” to an analog telephone  
jack.  
Download from Www.Somanuals.com. All Manuals Search And Download.  
CHAPTER 2: INSTALLATION  
9
Serial Input Port (optional)  
Serially-controlled devices (VT100 terminal emulation) may be accessed remotely via IP-Reach by  
attaching them to the Serial IN port found on the back of IP-Reach.  
The serial port on IP-Reach is of type DTE; when connecting another DTE serial device to  
IP-Reach, use a null modem serial cable. When connecting a DCE serial device to IP-Reach, use a straight-  
through serial cable.  
M Series Physical Connections  
Local Access  
Console Ports 1-2  
Network Port  
Power Switch  
Serial Input  
AC Power Line  
Local Admin  
Console  
Dedicated  
Modem  
KVM Input  
Ports 1-2  
Back Panel of IP-Reach M Series  
AC Power Line  
Attach the included AC power cord to IP-Reach, and into an AC power outlet.  
Local Admin Console  
Attach a PS/2 keyboard and multisync monitor to the corresponding ports in the back of IP-Reach marked  
“Admin Console.”  
Network Port  
Connect a standard Ethernet cable from the network port to an Ethernet switch, hub, or router.  
KVM Input Ports  
Connect the DB25 end of an included CCP20 cable(s) to the “KVM” ports and connect the other end of the  
CCP cable to corresponding PS/2 keyboard, mouse, and VGA video ports of the KVM switches or servers  
to which you wish to provide remote network access.  
Download from Www.Somanuals.com. All Manuals Search And Download.  
10  
IP-REACH USER MANUAL  
KVM Output / Local Access Console Ports (optional)  
Connect a PS/2 keyboard, mouse, and multisync monitor to these ports if you want local direct analog  
access to the servers or KVM switches connected to the corresponding “KVM In” ports.  
Note: For IP-Reach Model M2, the Local Access Console attached to a KVM Out Port will view the KVM  
switch or server attached to the corresponding KVM In Port number. For example, the User Console  
attached to KVM Out Port 1 will view the KVM switch or server attached to KVM In Port 1.  
Dedicated Modem Port (optional)  
IP-Reach M Series models feature a dedicated modem port. By attaching a standard external serial modem  
to this port, users may retain remote access to IP-Reach when the LAN/WAN is unavailable.  
Use a standard, straight-thru serial cable to connect IP-Reach to your external serial modem. Then connect  
the “Tel Line” port of your modem to an analog phone line (see your external serial modem’s  
documentation for more details).  
Serial Input Port (optional)  
Serially-controlled devices (VT100 terminal emulation) may be accessed remotely via IP-Reach by  
attaching them to the Serial IN port found on the back of IP-Reach.  
The serial port on IP-Reach is of type DTE, when connecting another DTE serial device to IP-Reach, use a  
null modem serial cable. When connecting a DCE serial device to IP-Reach, use a straight-through serial  
cable.  
Download from Www.Somanuals.com. All Manuals Search And Download.  
CHAPTER 2: INSTALLATION  
11  
Initial Configuration  
During initial configuration, the IP-Reach Setup Wizard helps you quickly set up IP-Reach for the first  
time. The IP-Reach Setup Wizard appears only when accessing the Administrative Menus on an  
unconfigured IP-Reach, and guides you through initial configuration parameters. The easiest way to  
perform this initial configuration is by using the Local Admin Console (see ‘Physical Connection’  
instructions in the previous sections).  
1. Power ON IP-Reach via the power switch on the back of the IP-Reach unit.  
2. The Welcome to IP-Reach Setup Wizard Screen will appear on the Local Admin Console.  
3. Press the letter <B> on the Local Admin Console keyboard to begin the IP-Reach Setup Wizard.  
4. The Network Configuration Screen appears.  
5. Use the <Tab>, <↑> or <↓> keys to select each line on the Network Configuration screen and the  
<space bar>, or the <←> or <→> keys to toggle between available entries. Press the <Enter>, <Tab>  
or <↓> keys when your entry on each line is complete. Below are descriptions of each field, and the  
appropriate values to assign.  
•
Name: Designate a unique name for this IP-Reach unit, for example, “Miami Data Center.” The  
default name is IP-Reach.  
•
Enable Ethernet Interface: Designates whether IP-Reach should enable its Ethernet adapter as active  
(default: YES).  
Note: Network connections must be 10BASE-T or 100BASE-TX Ethernet  
Download from Www.Somanuals.com. All Manuals Search And Download.  
12  
IP-REACH USER MANUAL  
-
-
Line Speed & Duplex: Enter the visual efficiency for the monitor: Auto detect 10 Mbps/Full  
Duplex, 10 Mbps/Half Duplex, 100 Mbps/Full Duplex, or 100 Mbps/Half Duplex  
Obtain IP address automatically (DHCP):  
♦
YES: Enables dynamic IP addressing for IP-Reach. Each time IP-Reach boots, it requests  
an IP address from the local DHCP server. Note that this setting can make remote access  
to IP-Reach from outside the LAN difficult, since the dynamically assigned IP address  
must be known in order to initiate a connection.  
♦
NO (default): Assigns a fixed IP address to the IP-Reach unit (recommended).  
ƒ
ƒ
ƒ
IP Address: Enter the IP address for IP-Reach given by your Network  
Administrator.  
Subnet Mask: Enter a Subnet Mask provided by your Network  
Administrator.  
Default Gateway: Enter the Default Gateway if your Network Administrator  
specifies one.  
•
Enable Modem Interface: Enables Dial-up Modem access (default: YES). For IP-Reach M Series, an  
external serial modem must be connected in order for this function to work properly (see Chapter 2:  
Installation, M Series Physical Connections, Dedicated Modem Port.  
•
•
Enable Web Browser Interface: Enables web browser access to IP-Reach (default: YES).  
Use Default TCP Port 5000:  
-
-
YES (default): Utilizes the default port 5000.  
NO: Enter an alternate port number.  
Note: In order to access IP-Reach from beyond a firewall, your firewall settings must enable two-way  
communication through the default port 5000 or the non-default port configured above.  
•
Enable IP Failover (TR Series only): This setting (appears only for TR Series models), enables  
activation of the secondary Ethernet port in case of failover.  
-
-
When enabled, IP-Reach will verify the availability of its primary Ethernet port at a constant  
interval indicated by the Ping Interval in seconds setting.  
At each regular ping verification, if the primary Ethernet port is unavailable for an interval  
longer than that designated by the Failover Timeout in seconds, IP-Reach automatically  
disables its primary Ethernet Port and enables its secondary Ethernet Port.  
6. Press <Ctrl+S> to save entries. The Main Menu will appear.  
7. On the Main Menu, select [R] Restart or shutdown the IP-Reach, and press the <Enter> key.  
8. When prompted, press the letter <R> on your keyboard to restart IP-Reach.  
9. IP-Reach will restart and the IP-Reach Initialization screen appears upon boot up.  
10. Congratulations! IP-Reach is now ready for initial connection.  
Proceed to the next section to initiate your first remote connection to IP-Reach. After you have become  
familiar with the remote operation of IP-Reach, consult Chapter 4: Administrative Menus to review the  
complete administrative functions provided by IP-Reach.  
Download from Www.Somanuals.com. All Manuals Search And Download.  
CHAPTER 2: INSTALLATION  
13  
Connect to IP-Reach Remotely  
Having completed the physical installation of IP-Reach, you are now ready to establish an initial network  
connection. Below are basic instructions for doing so. Please see Chapter 3: Raritan Remote Client for  
detailed instructions, being sure to review the “KVM Session Properties” and “Color Calibration” sections  
to optimize your IP-Reach performance.  
Launch Raritan Remote Client (RRC)  
1. Log into any Windows-based computer with network access to IP-Reach.  
2. If you are using Windows NT, 2000, or XP, ensure that you are not a “restricted” user.  
3. Launch Microsoft Internet Explorer. Ensure that your Internet Explorer security settings allow the  
download and execution of ActiveX controls.  
Note: The Windows default security setting of “Medium” is sufficient.  
4. In the URL Address field, type the IP address you assigned to IP-Reach in Step II-6. Press [ENTER]  
to load and launch the web access client.  
Download from Www.Somanuals.com. All Manuals Search And Download.  
14  
IP-REACH USER MANUAL  
Establish a Connection  
Upon launching the Raritan Remote Client (RRC), IP-Reach will request your user credentials. Log on  
with the default username and password (<admin> and <raritan>). You will connect to your IP-Reach unit.  
Use the RRC Navigator, found on the left-hand side of the RRC window, to select and connect to a port.  
Click on “Synchronize  
Mouse” to converge  
the mouse pointers  
displayed.  
The RRC Toolbar provides  
single-click access to RRC’s  
most frequently-used  
features.  
The RRC Navigator  
displays any known  
Raritan networked  
appliances.  
Double-click on a port  
to establish control  
over the server or  
KVM switch attached  
to that port.  
Users with  
Administrator  
privileges may modify  
IP-Reach  
configuration settings  
Once connected to a port,  
Remotely access VT100  
serial consoles connected  
to the “Serial IN” port of  
IP-Reach.  
The RRC Status Bar  
provides real-time  
information on  
keystrokes and video signals  
are transmitted in real-time, as  
if you were situated locally.  
connection parameters.  
Note to CommandCenter Users  
If you are using IP-Reach in a CommandCenter configuration, perform the installation steps as outlined  
above. After completing the steps in this chapter, please consult the CommandCenter user guide to proceed  
with your installation. The rest of this user guide applies primarily to users deploying  
IP-Reach unit(s) without the integration functionality of CommandCenter.  
Download from Www.Somanuals.com. All Manuals Search And Download.  
CHAPTER 3: RARITAN REMOTE CLIENT (RRC)  
15  
Chapter 3: Raritan Remote Client  
Invoking Raritan Remote Client (RRC) via Web Browser  
IP-Reach features Web Browser access, providing a connection from any Windows-based Remote PC  
running Microsoft Internet Explorer 4.0+, Mozilla 1.1+, and Netscape 7+.  
Security Settings  
Accessing IP-Reach via web browser requires appropriate settings in the Internet Explorer security settings  
tab:  
•
•
“Download Signed ActiveX controls” should be set to either “Enable” or “Prompt”  
“Run ActiveX controls and plug-ins” should be set to either “Enable” or “Prompt”  
Please consult your Microsoft Internet Explorer documentation for details regarding these settings.  
Note: Microsoft Windows 2000 and Microsoft Windows XP restricts certain types of users from  
downloading and running ActiveX controls and plug-ins, regardless of the above settings in Internet  
Explorer. Please consult your Microsoft Windows documentation for more information.  
Launching Raritan Remote Client  
1. After confirming that your browser security settings are configured appropriately, type the IP address  
assigned to your IP-Reach unit (see Chapter 2: Installation, Initial Configuration) in the URL  
Address field of your web browser.  
Note: IP-Reach ships with the default IP address of 192.168.0.192  
2. IP-Reach redirects you to an HTTPS (128-bit) secure web page for launching RRC.  
Download from Www.Somanuals.com. All Manuals Search And Download.  
16  
IP-REACH USER MANUAL  
3. Depending on your browser’s security configuration, you may see any or all of the following dialog  
boxes, confirming the access and launch of an externally-provided program. Click [Yes] to advance  
through any of these prompts.  
Note: Microsoft Windows 2000 and Microsoft Windows XP restrict certain types of users from  
downloading and running ActiveX controls and plug-ins, regardless of the settings in Internet Explorer  
and regardless of your approval of the above warnings. Please review the previous section, "Security  
Settings" and consult your Microsoft Windows documentation for more information.  
Removing RRC from Browser Cache  
To RRC from your browser cache, whether to perform an upgrade, save disk space, or remove evidence of  
RRC being executed on a PC, follow the standard procedure according to your web browser software.  
Directions for Internet Explorer v6.0:  
1. If you have used RRC recently, exit and restart Internet Explorer.  
2. On the Internet Explorer menu bar, select Tools → Internet Options.  
3. When the "Internet Options" dialog box appears, click on "Settings."  
4. When the "Settings" dialog box appears, click on "View Objects."  
5. Internet Explorer will display a list of cached program objects. Select any entries named "TeleControl  
Class" and delete them.  
Download from Www.Somanuals.com. All Manuals Search And Download.  
CHAPTER 3: RARITAN REMOTE CLIENT (RRC)  
17  
Optional: Installing Raritan Remote Client Software  
Note: This step is optional. IP-Reach can be accessed from a Remote PC either by installing RRC software,  
or by launching RRC via web browser (see previous section). Accessing IP-Reach via web browser does  
not require any software installation on the Remote PC.  
1. Insert the provided RRC CD-ROM into the CD-ROM drive of your PC.  
2. The RRC setup program will run automatically. If it does not, right-click on your PC’s CD-ROM drive  
in Windows Explorer and choose Auto Play.  
3. Follow the on-screen instructions in the InstallShield Wizard to complete RRC installation on your  
Remote PC. Under “Select Components,” you must select either the US version for a US Remote PC  
keyboard, or the Japanese version for a Japanese Remote PC keyboard.  
Note: The Japanese version of RRC enables a Japanese keyboard at the Remote PC and also requires a  
Japanese keyboard to be set at the Target Server. The interface information remains in English.  
4. Depending on the configuration of your PC, the RRC installation program may automatically install  
Direct X and Microsoft Foundation Class libraries if required. If this occurs, you will be directed to  
restart your PC upon completing installation.  
5. A Raritan Remote Client icon will be added to your desktop. Click on this icon to launch RRC.  
Download from Www.Somanuals.com. All Manuals Search And Download.  
18  
IP-REACH USER MANUAL  
RRC Window Layout  
Raritan Remote Client functions are grouped into five general sections on the screen. Each section will be  
discussed in detail further in this chapter.  
Menu Bar  
Toolbar  
Navigator  
Remote Desktop  
Status Bar  
Download from Www.Somanuals.com. All Manuals Search And Download.  
CHAPTER 3: RARITAN REMOTE CLIENT (RRC)  
19  
RRC Navigator  
The RRC Navigator provides a single view to every known Raritan device, allowing convenient access to  
multiple Raritan networked appliances.  
The RRC Navigator displays:  
•
•
All Raritan devices for which a connection profile exists  
All Raritan devices that are automatically identified on the network  
Note: Automatic Raritan device identification uses UDP protocol, and will usually identify all Raritan  
devices on your subnet. Network administrators rarely allow UDP to function outside of a subnet.  
Note: Automatic Raritan device identification will find only Raritan devices configured to use the default  
TCP Port (5000).  
Each device entry in the RRC Navigator provides two icons to communicate network status and connection  
profile information.  
Left Icon (Connection Profile)  
Profiled – A network connection profile exists for this device.  
Modem Profile – A modem connection profile exists for this device.  
Not Profiled – RRC found this device on the network, but a connection profile does not exist  
for it.  
Right Icon (Network Status)  
Connected (green) – You are currently authenticated and connected to this device.  
Available (black) – This device is currently available on the network, but you are not  
currently connected to it.  
Unavailable – A profile exists for this device, but it is not currently available on the  
network. (Note that all devices with modem profiles to which you are not currently  
connected will display this icon.)  
For each Raritan device to which you are connected, the RRC Navigator expands its display tree to show  
each port for which you have access.  
•
•
Ports displayed with a green icon indicate that you are connected to that port.  
Bold type indicates which port is currently displayed (active) in the remote desktop area of the client.  
Download from Www.Somanuals.com. All Manuals Search And Download.  
20  
IP-REACH USER MANUAL  
Navigator Options  
Certain RRC Navigator attributes may be customized to your preferences.  
Display / Hide Navigator – Toggle whether the RRC Navigator is shown. This option can also  
be toggled by choosing View → Navigator from the Menu Bar.  
Refresh Navigator – Update the device status information shown in the RRC Navigator.  
Show Browsed Devices – Toggle whether RRC Navigator should display "Not Profiled"  
devices automatically found on the network or show only devices for which profiles exist.  
This option can also be toggled by choosing View → All Devices from the Menu Bar.  
Note: The Browse connection method is the only method of connecting to a Raritan Device configured to  
use DHCP IP addressing.  
Creating New Profiles  
Connection profiles store important information about your Raritan device such as IP Address, custom TCP  
ports, preferred compression settings, and custom security keys.  
Note: If your Raritan device is configured to use a custom TCP port (see Chapter 4: Administrative  
Functions, Network Configuration), or a group security key (see Chapter 4: Administrative Functions,  
Security Settings), you must first create a connection profile in order to access the device.  
To Create a Connection Profile:  
1. Select Connection → New Profile from the Menu Bar, or click on the leftmost icon in the Toolbar.  
The Connection Profile dialog box appears, displaying all connection profiles which currently exist.  
2. Click [Add].  
3. The Add Connection dialog appears. Options are grouped into three tabs: Connect, Compression, and  
Security.  
Connect Tab  
•
•
Description: Enter a text name to easily identify the Raritan device that you are configuring, such as  
"Atlanta_Datacenter."  
Connection Type: Select TCP/IP Connection for a LAN/WAN connection; select Dial-Up  
Connection for a direct analog modem connection to the Raritan device.  
Download from Www.Somanuals.com. All Manuals Search And Download.  
CHAPTER 3: RARITAN REMOTE CLIENT (RRC)  
21  
For a TCP/IP Connection, select how RRC should locate your Raritan device:  
•
IP Address: The IP address assigned to your Raritan device (see Chapter 4: Administrative  
Functions, Network Configuration).  
•
Name: The name assigned to your Raritan device during initial setup (see Chapter 4: Administrative  
Functions, Network Configuration).  
Note: If dynamic DHCP addressing is used for IP-Reach, use “Find IP-Reach by Name.”  
Note: The factory default unit name for each IP-Reach is <IP-Reach>. To change the default name on an  
IP-Reach unit and institute a unique name, see Chapter 4.  
•
DNS Name: If you have configured your DNS server to resolve a DNS name to the IP address that you  
have assigned to your Raritan device, use this DNS name to access your Raritan device.  
For a Dial-Up Connection, enter the dialing parameters that RRC should use to establish a connection:  
•
Phone Number: Be sure to include any additional codes that RRC should dial to establish a  
connection (country codes, area codes, outside line access codes, etc.)  
•
Modem: Select the modem, as configured in Windows, which RRC should use to dial and connect to  
your Raritan device.  
Select a TCP Port to use:  
•
Use Default Port Number: IP-Reach is configured by default to use TCP Port 5000 for  
communicating with RRC. IP-Reach can be configured to use a different TCP Port (see Chapter 4:  
Administrative Functions, Network Configuration); if so, uncheck the Use Default Port Number  
option, and enter the configured TCP Port to be used.  
Compression Tab  
Settings in the Compression Tab are adjustable via the RRC client, and therefore are not necessary for pre-  
configuration in the Connection Profile. Should you wish to pre-configure these settings, however, refer to  
the section in this chapter labeled, Connection and Video Properties.  
Security Tab  
If you have configured your IP-Reach unit to use a private group key, you must enter it here in order to be  
authorized to initiate a connection with that IP-Reach unit. Click [OK] when you have completed the fields.  
When you have completed the Connect and Security screens, click [OK] to finish creating the connection.  
Download from Www.Somanuals.com. All Manuals Search And Download.  
22  
IP-REACH USER MANUAL  
Establishing a New Connection  
To connect to a Raritan networked device, simply double-click on its entry in the RRC Navigator. You will  
be asked to authenticate the device.  
Note: The default IP-Reach login user name is <admin>, with the password <raritan>. This user has  
administrative privileges. Passwords are case sensitive and must be entered in the exact case combination  
in which they were created. The default password <raritan> must be entered entirely in lowercase letters.  
To ensure security, change the default username password as soon as possible.  
If you do not see an entry for your IP-Reach in the RRC Navigator, follow the instructions in the Creating  
New Profiles section in this chapter to create a new connection profile for your IP-Reach.  
If you are having problems connecting to a Raritan device, be sure to check the following:  
•
•
Username / Password: Raritan usernames and passwords are case-sensitive.  
TCP Port: If you have configured your Raritan Device to use a non-default TCP Port, this information  
must be entered into its connection profile.  
•
•
Firewall Settings: If you are accessing a Raritan Device through a firewall, that firewall must be  
configured to allow two-way communication on TCP Port 5000 (or the custom TCP Port to which your  
Raritan Device has been configured).  
Security Key: If you have configured your Raritan Device to require a group security key, that key  
must be entered into the device's connection profile.  
Closing a Remote Connection  
When you would like to terminate your connection to an IP-Reach unit, simply right-click on the device  
entry in the RRC Navigator, and select Disconnect.  
Download from Www.Somanuals.com. All Manuals Search And Download.  
CHAPTER 3: RARITAN REMOTE CLIENT (RRC)  
23  
RRC Toolbar and Shortcuts  
Raritan Remote Client Toolbar  
The RRC Toolbar provides convenient, one-click access to the most commonly used features and  
parameters of Raritan Remote Client:  
BUTTON BUTTON NAME  
HOTKEY  
FUNCTION  
Disconnects the Remote PC from IP-Reach, ending a remote  
communication session.  
New Profile  
<Ctrl+Alt+C>  
Opens Modify Connection Properties dialog box to manually  
adjust bandwidth-correlated options (Connection Speed, Color  
Depth, etc.).  
Connection  
Properties  
<Ctrl+Alt+P>  
Opens the Video Settings dialog box to manually adjust video  
conversion parameters.  
Video Settings  
N/A  
Synchronize  
Mouse  
In dual-mouse mode, forces realignment of Target Server mouse  
pointer with Raritan Remote Client mouse pointer.  
<Ctrl+Alt+S>  
<Ctrl+Alt+R>  
<Ctrl+Alt+A>  
Refresh Screen  
Forces refresh of video screen.  
Auto-sense  
Video Settings  
Forces refresh of video settings (resolution, refresh rate).  
Enter On-Screen  
Menu  
N/A  
Accesses On-Screen User Interface of connected KVM switch.  
Exit On-Screen  
Menu  
ESC  
Deactivates On-Screen User Interface of connected KVM switch.  
Sends a Ctrl+Alt+Delete macro to the Target Server.  
Send  
Ctrl+Alt+Del  
<Ctrl+Alt+D>  
Enters Single Cursor Mode, in which the local PC's mouse pointer  
no longer appears on-screen. Press <Ctrl+Alt+X> to exit this  
mode.  
Single Cursor  
Mode  
<Ctrl+Alt+X>  
Full Screen  
Mode  
<Ctrl+Alt+F>  
N/A  
Maximizes the screen real estate to view the Target Server desktop.  
Toggles whether or not the RRC Navigator is displayed.  
Show / Hide  
Navigator  
Refresh  
Navigator  
N/A  
N/A  
N/A  
Forces a refresh of the data displayed by the RRC Navigator.  
Show / Hide  
"Browsed"  
Devices  
Toggles whether or not the RRC Navigator displays Raritan  
Devices automatically identified on the network (that do not have  
pre-configured profiles associated with them).  
About  
Displays version information about Raritan Remote Client.  
Download from Www.Somanuals.com. All Manuals Search And Download.  
24  
IP-REACH USER MANUAL  
RRC Status Bar  
The Status Bar at the bottom of the Raritan Remote Client window conveys information about the status of  
your remote connection session to IP-Reach.  
Video Sensing Status / Path Indicator  
Indicates the occurrence of video sensing.  
Bandwidth Usage Indicator  
Indicates how much of your total available bandwidth is currently being used. The Connection Speed  
setting, found under the Compression tab of the Connection Properties screen, determines total available  
bandwidth.  
Security Indicator  
Indicates whether the current remote connection is protected by encryption. Encryption requirements are  
set during IP-Reach configuration (see Chapter 4). When an IP-Reach device is configured for No  
encryption or SSL Authentication, NO data encryption, the Security Indicator is represented on the  
Status Bar as an open lock. When SSL authentication, data encryption or SSL authentication, SSL  
encryption is selected, the Security Indicator is represented on the Status Bar as a closed lock.  
Concurrent Connections Indicator  
Indicates if multiple remote users are currently connected to the same IP-Reach path, showing one icon for  
a single connected user, and two icons if two or more users are connected.  
Concurrent connection ability can be set globally under PC Share Mode on the Security Configuration  
screen (see Chapter 4), or set per individual user in the Concurrent Access Mode setting on the User  
Account Settings screen (see Chapter 4).  
Lock Key Indicators  
Indicates the status of the current Target Server, with respect to the activation of the Caps-Lock, Num-Lock,  
and Scroll-Lock keys. If these keys are enabled on the Target Server being viewed, this affirmative status  
will be reflected on the Status Bar as indicated.  
Download from Www.Somanuals.com. All Manuals Search And Download.  
CHAPTER 3: RARITAN REMOTE CLIENT (RRC)  
25  
Remote KVM Console Control  
After using the RRC Navigator to establish a connection with an IP-Reach unit (see the previous section:  
Establishing a Connection), the Navigator entry corresponding to the IP-Reach unit will expand to show  
all ports on the IP-Reach enabled for remote access.  
To establish a remote KVM console connection, simply double-click on the KVM path that you would like  
to control.  
Upon connection, IP-Reach displays the real-time video output by the KVM switch or server that is  
connected to your IP-Reach KVM port. This video is compressed and encrypted according to the  
configuration settings specified by the administrator (see Chapter 4).  
Once connected to a KVM switch or a server, you obtain complete, low-level control of the KVM console  
as if you were physically located next to the KVM switch or server.  
When your mouse pointer lies within the Remote Desktop area of RRC, mouse movements and clicks are  
transmitted to the KVM switch or remote server connected.  
Remote Desktop Area  
Download from Www.Somanuals.com. All Manuals Search And Download.  
26  
IP-REACH USER MANUAL  
Single Mouse Mode / Dual Mouse Mode  
When remotely viewing a Target Server that uses a pointing device, by default you will see two mouse  
pointers within the Remote Desktop area of the Raritan Remote Client window. The Raritan Remote Client  
mouse pointer, generated by the operating system on which RRC is running, slightly leads the Target  
Server's mouse pointer during movement, a necessary result of digital delay.  
On fast LAN connections, however, some users prefer to disable the Raritan Remote Client mouse pointer,  
opting to view only the Target Server's mouse pointer during operation. To toggle between these two  
modes, use the <Ctrl+Alt+X> hotkey, or press the Single Mouse Pointer mode icon in the RRC Toolbar.  
Note: For better alignment between the two mouse pointers in dual-mouse mode, click on the  
[Synchronize Mouse] button on the RRC Toolbar, or simultaneously press the keys <Ctrl+Alt+S>. This  
will force a realignment of the two mouse pointers. If you have carefully followed the "Configuring Target  
Servers" directions found in Chapter 2, and the mouse pointers still remain out of sync, click on the [Auto-  
Sense Video] button on the RRC Toolbar.  
Full Screen Mode  
Raritan Remote Client's full screen mode maximizes the screen real estate available to RRC for displaying  
the remote desktop by removing window borders, toolbars, status bars, and the RRC Navigator.  
This option is particularly useful for viewing a Target Server whose video resolution is equal to or greater  
than the video resolution setting of the PC on which RRC is running, for example, viewing a 1024x768  
server on a 1024x768 PC.  
Standard View  
Full Screen Mode View  
To toggle full screen mode, click on the full screen mode icon in the RRC Toolbar (or press the hotkey  
combination Ctrl+Alt+F). To exit full screen mode, press the hotkey combination Ctrl+Alt+F.  
Download from Www.Somanuals.com. All Manuals Search And Download.  
CHAPTER 3: RARITAN REMOTE CLIENT (RRC)  
27  
Selecting Servers with a KVM Switch  
Two buttons allow users single-click access to the On Screen User Interface (OSUI) provided by your  
KVM Switch. The [Enter OSUI] and [Exit OSUI] buttons on the RRC toolbar have been provided to  
simplify the use of IP-Reach in conjunction with KVM Switches.  
Enter OSUI  
Exit OSUI  
The steps below configure RRC to properly interoperate with your KVM switches to enter and exit their  
user interfaces. Once IP-Reach has been configured to match the hotkey of your KVM switch, selecting  
between Target Servers can be performed with the two RRC Toolbar buttons aforementioned.  
Note: To access the KVM OSUI, remote users can also simply enter the KVM switch hotkey at the Remote  
PC keyboard. This is true of both Raritan and non-Raritan KVM products.  
To utilize the RRC's switching icons, IP-Reach must be set to trigger the On-Screen User Interface (OSUI)  
Hotkey of the connected KVM switch. This is a one-time installation procedure that does not need to be  
repeated, unless the KVM switch’s hotkey designation is changed sometime in the future.  
1. You can configure the OSUI hotkey to be the <Scroll Lock>, <Num Lock>, or <Caps Lock> key.  
Determine which of these hotkeys activates your KVM switch’s OSUI. If none, you may also create a  
keyboard macro (see next section) to accomplish the same purpose  
2. In the RRC Menu Bar, select Tools → Options.  
3. Select the appropriate Hotkey that activates the connected KVM switch’s OSUI.  
4. Click [OK] to continue.  
Download from Www.Somanuals.com. All Manuals Search And Download.  
28  
IP-REACH USER MANUAL  
Keyboard Macros  
RRC allows users to create custom keyboard macros in order to send given key sequences to the remote  
server or KVM switch connected to IP-Reach. This feature allows customers to send keystrokes to remote  
servers that may be otherwise unintentionally interpreted by the computer on which RRC is running.  
IP-Reach’s Keyboard Macro feature can be used to ensure that keystroke combinations intended for the  
Target Server are sent to, and interpreted only by, the Target Server.  
Ctrl+Alt+Delete Macro  
Due to its frequent use, a Ctrl+Alt+Delete macro has been pre-programmed into Raritan Remote Client,  
and is useful in illustrating the power of keyboard macros.  
Send  
Ctrl+Alt+Del  
<Ctrl+Alt+D>  
Sends a Ctrl+Alt+Delete macro to the Target Server.  
Clicking on the Ctrl+Alt+Delete icon in the RRC Toolbar sends this key sequence to the server or KVM  
switch to which you are currently connected. In contrast, if you were to physically press the  
Ctrl+Alt+Delete keys while using RRC, the command would first be intercepted by your own PC due to the  
structure of the Windows operating system, instead of sending the key sequence to the target server as  
intended.  
Building a Keyboard Macro  
To illustrate the creation of a keyboard macro, the following directions detail the steps necessary to create a  
keyboard macro for the Windows command, "Minimize All Windows / Show Desktop".  
In Windows, pressing the <Windows+D> key combination minimizes all program windows. However,  
when connected to a target server with RRC, a keyboard macro is the only means to accomplish this task  
on the target server – because, again, pressing the key combination <Windows+D> would result in your  
own client PC intercepting the command and performing it – instead of sending the command to the target  
server as intended.  
1. On the RRC Menu Bar, select Keyboard → Keyboard Macros.  
2. When the Keyboard Macros dialog box opens, click [Add].  
Download from Www.Somanuals.com. All Manuals Search And Download.  
CHAPTER 3: RARITAN REMOTE CLIENT (RRC)  
29  
3. The Add Keyboard Macro dialog box opens.  
4. Build the Keyboard Macro by editing all the fields in the Add Keyboard Macro window, in the order  
described below. Click [OK] when finished.  
a. Enter a name into the Keyboard Macro Name field, which will appear on the RRC Menu Bar,  
after successful creation of the keyboard macro. For our example, "Minimize All Windows".  
b. Optional: Designate a keystroke combination in the Hot-Key Combination field, which allows  
easy macro execution from your keyboard when RRC is running. For our example "Minimize All  
Windows," we selected <Ctrl+Alt+1>.  
c. In the Keys to Press selection box, select each key for which you would like to emulate key  
presses – in the order by which they are to be pressed – clicking [Press Key] after each selection.  
As each key is selected, it will appear in the Keys to Release selection box in the middle of the  
dialog box.  
-
In our "Minimize All Windows" example, we require the transmission of two keys: the  
<Windows> key and the letter <D> key.  
d. In the Keys to Release selection box, select each key for which you would like to emulate key  
releases – in the order by which they are to be released – clicking [Release Key] after each  
selection.  
-
In our "Minimize All Windows" example, we require both keys pressed to also be released.  
e. Review the Macro Sequence text box, whose contents are automatically generated, to ensure that  
the contents accurately reflect the exact key sequence you desire. Use the [Remove] and the arrow  
buttons to adjust the contents and order of your macro if necessary.  
Download from Www.Somanuals.com. All Manuals Search And Download.  
30  
IP-REACH USER MANUAL  
5. After clicking [OK], the Keyboard Macros dialog box will appear, listing your new keyboard macro.  
6. Click [Close] to complete the keyboard macro editing procedure.  
Running a Keyboard Macro  
Once a macro is created, it can be run via the RRC Menu Bar or with the hotkey combination if one had  
been designated during the macro creation.  
Menu Bar Activation  
After a macro has been created, it appears in the Keyboard menu on the RRC Menu Bar. You can simply  
click on the entry to execute your new keyboard macro.  
Hot-Key Activation  
Alternatively, once a macro has been created, it can be executed while using RRC by pressing the hotkey  
you (optionally) assigned to the macro. In the “Minimize All Windows” example described above, a user  
can press the keys <Ctrl+Alt+1> simultaneously while using RRC to send the <Windows+D> key  
combination to the target server.  
Download from Www.Somanuals.com. All Manuals Search And Download.  
CHAPTER 3: RARITAN REMOTE CLIENT (RRC)  
31  
Connection and Video Properties  
IP-Reach's dynamic video compression algorithms maintain KVM console usability under varying  
bandwidth constraints. Unlike competitive solutions, IP-Reach optimizes its KVM output for not only LAN  
utilization, but also via the WAN and dial-up. By dynamically adjusting color depth and limiting video  
output, IP-Reach offers the optimal balance between video quality and system responsiveness in any  
bandwidth constraint.  
Power users of RRC should understand the following adjustable parameters in the Connection Properties  
and Video Settings dialog boxes, and familiarize themselves with the effects of each setting – in different  
operating environments, they can be optimized to your requirements.  
Connection Properties  
Opens Modify Connection Properties dialog box to manually  
Connection  
<Ctrl+Alt+P>  
adjust bandwidth-correlated options (Connection Speed,  
Color Depth, etc.).  
Properties  
To access the Connection Properties dialog box, either select Connection → Connection Properties from  
the RRC Menu Bar, or click [Connection Properties] in the RRC Toolbar.  
Connection Speed  
The Connection Speed selection box allows users to manually constrain IP-Reach from using more than a  
designated amount of network bandwidth. While IP-Reach normally automatically detects available  
bandwidth, users can use the Connection Speed setting to manually inform IP-Reach of a bandwidth  
constraint – whereby IP-Reach adapts its behavior and simply refrains from even attempting to consume  
more than the available bandwidth.  
Color Depth  
For most administrative tasks (server monitoring, reconfiguring, etc.), server administrators do not require  
the full 24-bit or 32-bit color spectrum made available by most modern video graphics cards. Attempting  
to transmit such high color depths, then, would waste an enormous amount of precious network bandwidth.  
Instead, IP-Reach can dynamically adapt the color depth transmitted to remote users, in order to maximize  
usability in all bandwidth constraints.  
•
Progressive Update option: The extremely innovative IP-Reach feature of Progressive Update can  
enormously increase usability in constrained bandwidth environments. When Progressive Update is  
enabled, IP-Reach first sends an image of the remote desktop at lower color depths, and then provides  
higher color depth images as bandwidth allows.  
This option is very similar in philosophy as the common World Wide Web notion of "interlaced  
GIF" files.  
Note: When Color Depth is set to Auto Select Color (default), Progressive Update is automated. IP-Reach  
will enable/disable Progressive Update as needed, disabling it for fast connections and enabling it for slow  
connections.  
Download from Www.Somanuals.com. All Manuals Search And Download.  
32  
IP-REACH USER MANUAL  
Internet Flow Control  
Many public WAN links are by their very nature unpredictable. Packets sent over the public Internet do not  
necessarily arrive at their destination in the order they were sent. When using IP-Reach over an  
unpredictable public WAN (particularly in international scenarios), the Internet Flow Control toggle  
ensures that packets transmitted by IP-Reach are received and reconstructed by RRC in the correct order.  
Smoothing  
The video smoothing level instructs IP-Reach to what degree color gradation shifts are relevant for  
transmission. Video pixels that stray from the majority color are assigned approximated color values to  
reduce bandwidth used and video noise transmitted. Overly high smoothing levels can result in color  
inaccuracies; whereas lower smoothing levels require greater bandwidth and processing power.  
Video Settings  
Opens the Video Settings dialog box to manually adjust video  
conversion parameters.  
Video Settings N/A  
To access the Video Settings dialog box, either select Video → Video Settings from the RRC Menu Bar,  
or click on the [Connection Properties] button in the RRC Toolbar.  
Most of the settings in this dialog box can be refreshed by performing Color Calibration, as described in the  
next section, or by manually forcing IP-Reach to auto-detect the video settings (on the RRC Menu Bar,  
select Video → Auto-sense Video Settings). However, it is useful for power users to understand the  
meanings and ramifications of each setting.  
Noise Filter  
The video output of graphics cards are transmitted in analog form, and are susceptible to electrical and  
interference noise. IP-Reach's advanced circuitry can filter out these small, false, and unintended signal  
variations, thereby optimizing picture quality and bandwidth consumed.  
Higher: Noise Filter settings instruct IP-Reach to transmit a variant pixel of video only if a large color  
variation exists in comparison to its neighbors. However, setting the threshold too high can result in the  
unintentional filtering of desired screen changes.  
Lower: Noise Filter settings instruct IP-Reach to transmit most pixel changes. Setting this threshold too low  
results in higher bandwidth utilization.  
Note: Lower Noise Filter settings (approximately 1 to 4) are recommended. Although higher settings will  
stop the needless transmission of false color variations, true and intentional small changes to a video  
image may not be transmitted.  
Download from Www.Somanuals.com. All Manuals Search And Download.  
CHAPTER 3: RARITAN REMOTE CLIENT (RRC)  
33  
Analog-to-Digital Settings  
The following parameters are best left to IP-Reach to automatically detect (on the RRC Menu Bar, select  
Video > Auto-sense Video Settings), but a brief description of each is included here.  
•
PLL Settings: If the video image looks extremely blurry or unfocused, the PLL Settings for clock and  
phase can be adjusted until a better image appears on the active Target Server.  
-
Clock: Horizontal sync divider to produce pixel clock. Controls how quickly video pixels are  
displayed across the video screen. Changes made to clock settings cause the video image to  
stretch or shrink horizontally. Odd number settings are recommended.  
-
Phase: Phase values range from 0 to 31 and will wrap around. Stop at the phase value that  
results in the best video image for the active Target Server.  
•
Color Settings: Gain control can be thought of as contrast adjustment. Offset control can be thought of  
as brightness adjustment.  
-
-
-
-
-
-
-
Red Gain: Controls the amplification of the red signal.  
Red Offset: Controls the bias of the red signal.  
Green Gain: Controls the amplification of the green signal.  
Green Offset: Controls the bias of the green signal.  
Blue Gain: Controls the amplification of the blue signal.  
Blue Offset: Controls the bias of the blue signal.  
Link Color Controls: Makes all gain slide adjusters move in unison when any one color’s  
gain slide is moved and all the offset slide adjusters move in unison when any one color’s  
offset slide is moved.  
•
Sense video mode changes automatically: Determines whether IP-Reach will automatically  
update the video image being sent RRC each time it detects a change in video resolution or refresh  
rates at the Target Server.  
Download from Www.Somanuals.com. All Manuals Search And Download.  
34  
IP-REACH USER MANUAL  
Color Calibration  
Automatic Color Calibration adjusts the color settings on IP-Reach to reduce excess color noise and data  
during digitization of video images. This data streamlining will increase the operational performance of IP-  
Reach, particular color accuracy.  
A very simple procedure to execute, Color Calibration should be performed if the color levels (hue,  
brightness, saturation) of transmitted video images do not seem accurate. Because IP-Reach color settings  
remain static and do not change when switching from one Target Computer to another, performing this  
Color Calibration routine once on a single representational Target Server will benefit all connected Target  
Servers.  
To Perform Color Calibration:  
1. Open a remote KVM connection to any server running a graphical user interface.  
2. Ensure that a solid white color covers approximately 15% or more of the target server's desktop. One  
simple way to accomplish this is to open the Notepad application and maximize its window size.  
3. On the RRC Menu Bar, select Video → Calibrate Color to perform the color calibration.  
Download from Www.Somanuals.com. All Manuals Search And Download.  
CHAPTER 3: RARITAN REMOTE CLIENT (RRC)  
35  
Remote Serial Control  
In addition to remote KVM console access, IP-Reach also offers users the convenience of accessing a serial  
console via web browser as well. Any serial console supporting VT100 emulation may be connected to the  
SERIAL IN port found on the back panel of IP-Reach, and accessed using the Raritan Remote Client.  
Physical Connection  
The SERIAL IN port found on the back panel of IP-Reach is a DB9 Male connector, with a standard RS-  
232 DTE pin-out.  
M Series SERIAL IN Port  
TR Series SERIAL IN Port  
In order to connect your serial device to the IP-Reach SERIAL IN port, be sure to use:  
•
•
A straight-through serial cable for connecting DCE consoles  
A null modem serial cable for connecting DTE consoles  
Remote Connection  
To open a remote connection to the serial console connected to your IP-Reach SERIAL IN port, double-  
click on the serial path entry displayed on the RRC Navigator. Privileges to allow or disallow access to the  
serial port can be set in the Administrative Menus (see Chapter 4).  
Serial Port Entry  
A terminal window displaying the console output of the serial device connected to IP-Reach will appear,  
and the icon found next to the serial port entry on the RRC Navigator will turn green.  
Note: IP-Reach Serial Console access supports only VT100 terminal emulation; be sure your serial device  
is appropriately configured before connecting to IP-Reach.  
Download from Www.Somanuals.com. All Manuals Search And Download.  
36  
IP-REACH USER MANUAL  
Changing Serial Settings  
You may change the serial terminal settings such as baud rate, parity, and stop bits used by  
IP-Reach to communicate with your serial device, by right-clicking on the serial port entry in the RRC  
Navigator, and selecting Serial Parameters in the menu. Click [OK] when finished.  
Remote Device Administration  
When logged into an IP-Reach unit as a user with administrative privileges, IP-Reach allows you to  
perform many powerful device administration tasks remotely.  
Configuration Menus  
An Administrative user can access IP-Reach's lowest level configuration menus (explained in detail in  
Chapter 4), but double-clicking the "Admin" port entry of an IP-Reach device shown in the RRC  
Navigator.  
Firmware Upgrade  
Remote firmware upgrades may be performed by selecting Tools → Update Device on the RRC Menu Bar.  
RRC will prompt you to locate a Raritan firmware distribution file (*.RFP format), which can be found on  
the Raritan web site (www.raritan.com) when available. Be sure to read all instructions included in  
firmware distributions before performing an upgrade.  
Device Restart  
Administrative users may restart IP-Reach units by selecting Tools → Restart Device on the RRC Menu  
Bar.  
Device Configuration Backup and Restore  
By selecting Tools → Save Device Configuration and Tools → Restore Device Configuration on the  
RRC Menu Bar, Administrative users may download and upload complete IP-Reach configurations to their  
local computers for archiving.  
Download from Www.Somanuals.com. All Manuals Search And Download.  
CHAPTER 3: RARITAN REMOTE CLIENT (RRC)  
37  
Log Files  
IP-Reach provides detailed activity logs for troubleshooting purposes, which may be downloaded to your  
local computer for viewing, reporting, and analysis. On the RRC Menu Bar, select Tools → Save Activity  
Log, or Tools → Save Diagnostic Log.  
Download from Www.Somanuals.com. All Manuals Search And Download.  
38  
IP-REACH USER MANUAL  
Download from Www.Somanuals.com. All Manuals Search And Download.  
CHAPTER 4: ADMINISTRATIVE FUNCTIONS  
39  
Chapter 4: Administrative Functions  
Accessing the Administrative Functions  
Access and execute Administrative functions via local admin console, or via remote administration. Only  
administrators (users with administrative privileges) can access the IP-Reach Administrative Menus.  
Local Admin Console  
Power ON the IP-Reach unit via the power switch on the back of the unit.  
Note: The default IP-Reach login user name is <admin>, with the password <raritan>. This user has  
administrative privileges.  
Passwords are case sensitive and must be entered in the exact case combination in which they were  
created. The default password <raritan> must be entered entirely in lowercase letters.  
To ensure security, change the default username password as soon as possible.  
Download from Www.Somanuals.com. All Manuals Search And Download.  
40  
IP-REACH USER MANUAL  
Remote Admin Console  
An alternative way to access IP-Reach’s administrative functions is to do so remotely, using the Raritan  
Remote Client.  
Any administrative user logged on to IP-Reach at a Remote PC can perform administrative functions  
remotely to make changes to the system, as long as IP-Reach is set to allow remote administration  
privileges – see Allow Remote Administration on the Security Configuration screen.  
Note: Only users with administrator privileges can access the Remote Admin feature.  
To access the Administrative menus from Raritan Remote Client, double click on the Admin path entry  
displayed on the RRC Navigator for the IP-Reach unit you wish to configure.  
Admin Path entry  
Navigating the Administrative Menus  
•
Use the <Tab>, <↑>, <↓>, or <C> keys to highlight the Configure IP-Reach selection, then press the  
<Enter> key. You may need to reboot.  
•
•
Press <Ctrl+S> to save changes.  
Use the <Tab>, <↑>, <↓> or <N> keys to highlight the Network Configuration selection, then press  
the <Enter> key.  
Download from Www.Somanuals.com. All Manuals Search And Download.  
CHAPTER 4: ADMINISTRATIVE FUNCTIONS  
41  
Network Configuration  
After making changes to the Network Configuration, press <Ctrl+S> to save. You must reboot when all  
changes are complete in order to apply them.  
•
•
Name: Designate a unique name for this IP-Reach unit, for example, “Miami Data Center.” The  
default name is IP-Reach.  
Enable Ethernet Interface: Designates whether IP-Reach should enable its Ethernet adapter as active  
(default: YES).  
Note: Network connections must be 10BASE-T or 100BASE-TX Ethernet  
-
-
Line Speed & Duplex: Auto detect 10 Mbps/Full Duplex, 10 Mbps/Half Duplex, 100  
Mbps/Full Duplex, or 100 Mbps/Half Duplex  
Obtain IP address automatically (DHCP):  
♦
YES: Enables dynamic IP addressing for IP-Reach. Each time IP-Reach boots, it will  
request an IP address from the local DHCP server. Note that this setting can make remote  
access to IP-Reach from outside the LAN difficult, since the dynamically assigned IP  
address must be known in order to initiate a connection.  
♦
NO (default): Assigns a fixed IP address to the IP-Reach unit (recommended).  
ƒ
ƒ
ƒ
IP Address: Enter the IP address for IP-Reach given by your Network  
Administrator.  
Subnet Mask: Enter  
a
Subnet Mask provided by your Network  
Administrator.  
Default Gateway: Enter the Default Gateway if your Network Administrator  
specifies one.  
•
Enable Modem Interface: Enables Dial-up Modem access (default: YES). For IP-Reach M Series, an  
external serial modem must be connected in order for this function to work properly (see Chapter 2:  
Installation, M Series Physical Connections, Dedicated Modem Port).  
•
•
Enable Web Browser Interface: Enables web browser access to IP-Reach (default: YES).  
Use Default TCP Port 5000:  
-
-
YES (default): Utilizes the default port 5000.  
NO Enter an alternate port number.  
Note: In order to access IP-Reach from beyond a firewall, your firewall settings must enable two-way  
communication through the default port 5000, or the non-default port configured above.  
Download from Www.Somanuals.com. All Manuals Search And Download.  
42  
IP-REACH USER MANUAL  
•
Enable IP Failover (TR Series only): This setting, which appears only for TR Series models, enables  
the secondary Ethernet port to be active for failover utilization.  
-
-
When enabled, IP-Reach will verify the availability of its primary Ethernet port at a constant  
interval indicated by the Ping Interval in seconds setting.  
At each regular ping verification, should the primary Ethernet port be deemed unavailable for  
an interval longer than that designated by the Failover Timeout in seconds, IP-Reach  
automatically disables its primary Ethernet Port and enables its secondary Ethernet Port.  
Path Configuration  
On the Main Menu, select Configuration → Path Configuration to name each KVM Input port and to  
instruct IP-Reach models of multiple ports to intelligently redirect new sessions based on your  
configuration. For instance, if all KVM Input ports on a multi-port IP-Reach model are connected to the  
same multi-user KVM switch, IP-Reach can automatically redirect incoming sessions to any of its  
unoccupied KVM ports because ultimately they all connect to the same KVM switch.  
Consult the following diagrams to determine the appropriate Path Configuration value for your setup.  
One Path to All Ports:  
Used when ALL IP-Reach KVM Ports are connected to one KVM switch configuration. There is one main  
path to one KVM configuration and up to four users can connect to the KVM configuration. IP-Reach will  
automatically assign the next open channel on the path to each user.  
One Path to All Ports  
Download from Www.Somanuals.com. All Manuals Search And Download.  
CHAPTER 4: ADMINISTRATIVE FUNCTIONS  
43  
Two Paths – Two Ports Each:  
Used when IP-Reach is connected to two KVM switch configurations. There are two main paths, one to  
each KVM configuration. Users must select the Path (or KVM configuration) they wish to access upon IP-  
Reach login. Up to two users can connected to each KVM configuration. IP-Reach will automatically  
assign the next open channel on the selected path to each user.  
Two Paths, Two Ports Each  
Two Paths – Three Ports, One Port (3,1):  
Users must select the Path (or KVM configuration) they wish to access upon IP-Reach login. Up to three  
users can connect to the first Path (KVM configuration) and IP-Reach will automatically assign the next  
open channel on the selected path to each user. Only one user can connect to the second Path (KVM  
configuration).  
Two Paths, Three Ports and One Port  
Download from Www.Somanuals.com. All Manuals Search And Download.  
44  
IP-REACH USER MANUAL  
Three Paths – Two Ports, One Port, One Port (2, 1, 1) :  
Used when IP-Reach is connected to three KVM switch configurations. There are three main paths, one to  
each KVM configuration. Users must select the Path (or KVM configuration) they wish to access upon IP-  
Reach login. Up to two users can connect to the first Path (KVM configuration) and IP-Reach will  
automatically assign the next open channel on the selected path to each user. Only one user can connect to  
each of the remaining Paths (KVM configurations).  
Three Paths, Two Ports, One Port, and One Port  
Four Paths:  
Used when IP-Reach is connected to four KVM configurations or four individual servers. There are four  
main paths, one to each KVM configuration or server. Users must select the Path (or KVM configuration)  
they wish to access upon IP-Reach login. Only one user can connect to each Path (KVM configuration).  
Four Paths – One Port for Each Path  
Download from Www.Somanuals.com. All Manuals Search And Download.  
CHAPTER 4: ADMINISTRATIVE FUNCTIONS  
45  
Security Configuration  
•
Encryption mode: Toggle through the choices and select the desired level of encryption for initial  
connection authentication and remote session video data transfer.  
-
No encryption: No encryption or security. Neither the initial connection authentication nor  
remote video data transfer is encrypted.  
-
SSL authentication, NO data encryption: This mode secures user names and passwords,  
but not KVM data. 128-bit Secure Socket Layer (SSL) protocol provides a private  
communications channel between IP-Reach and the Remote PC during initial connection  
authentication. No encryption security in place during remote KVM data transfer.  
-
-
SSL authentication, data encryption (default): This mode secures user names, passwords,  
and KVM data. 128-bit Secure Sockets Layer (SSL) protocol provides a private  
communications channel between IP-Reach and the Remote PC during initial connection  
authentication. After authentication, KVM data is also transferred with 128-bit encryption, but  
using a proprietary protocol more efficient than SSL.  
SSL authentication, SSL data encryption: This mode secures user names and passwords,  
and provides high-level security for KVM data. 128-bit Secure Sockets Layer (SSL) protocol  
provides a private communications channel between IP-Reach and the Remote PC during  
initial connection authentication. 128-bit SSL encryption is also in place during remote KVM  
data transfer.  
Note: SSL data encryption increases the amount of data that must be sent over the remote connection, and  
is, therefore, not recommended for modem or very slow Internet connections. The default setting “SSL  
authentication, data encryption” offers exactly the same level of security with a higher level of efficiency.  
•
Remote link blanks user port: Determines whether Direct Analog User port will be blanked out  
locally when a remote user is accessing the corresponding KVM port. This keeps a local user from  
seeing what the remote user is doing.  
-
-
NO (default): User port can be viewed locally during remote user access.  
YES: User port cannot be viewed locally during remote user access. The local or Direct  
Analog user console will stop displaying video.  
Note: User Consoles can be attached to User Ports 1 through 4. Each User Console will view the path of  
the matching KVM Port. For example, the User Console attached to User Port 1 will view the KVM path  
attached to KVM Port 1. Similarly, the User Console attached to User Port 2 will view the KVM path  
attached to KVM Port 2, and so on.  
•
Allow remote administration:  
-
NO: To keep access to all Administrative Functions available only from the IP-Reach Admin  
Console, and not from a Remote PC.  
-
YES (default): Allows remote access to all Administrative IP-Reach Functions by  
administrators logged on at a Remote PC. See 9. Remote Administration.  
Download from Www.Somanuals.com. All Manuals Search And Download.  
46  
IP-REACH USER MANUAL  
•
PC Share Mode: Determines global concurrent remote access. Enables up to eight remote users to  
simultaneously log on to one IP-Reach unit and concurrently view and control a Target Server through  
IP-Reach. Control is based on first active/keyboard mouse input, so multiple remote users attempting  
keyboard input or mouse movement at exactly the same moment may experience uneven control.  
-
Private Mode (default): No PC Share. Each IP-Reach path can be accessed exclusively by  
only one user at a time.  
-
PC Share Mode: IP-Reach can be accessed by more than one user (administrator or non-  
administrator) at a time. Control is based on first active keyboard/mouse input, so multiple  
remote users attempting keyboard input or mouse movement at exactly the same moment may  
experience uneven control.  
-
PC Share Admins Only: IP-Reach can be accessed by more than one user (administrative  
users only) at a time. Control is based on first active keyboard/mouse input, so multiple  
remote users attempting keyboard input or mouse movement at exactly the same moment may  
experience uneven control.  
Note: PC Share Mode is a global setting. For individual user access settings see Keyboard and Mouse  
Control and Concurrent Access Mode on the User Account Settings screen. Each user profile can be set  
individually to enable/disable keyboard and mouse control, and concurrent access.  
•
Logout idle users: Offers an option for IP-Reach to automatically disconnect remote users after  
certain selected time intervals of inactivity have passed.  
-
-
Never (default): Idle remote users will never be disconnected.  
After 5, 15, 30, 60, or 120 minutes: Idle remote users will be automatically disconnected  
from IP-Reach after the selected time period has passed with no active input from the Remote  
PC.  
•
Log out of KVM on disconnect: Sets automatic log out from the connected KVM’s OSD.  
-
NO (default): No special commands will be given to effect to the OSD of the connected  
KVM switch upon user remote disconnection from IP-Reach. When a remote user disconnects  
from IP-Reach the OSD of the connected KVM switch will remain in the state last seen by the  
user.  
-
YES: When a remote user disconnects from IP-Reach, then IP-Reach will automatically send  
a log out command (<F9>) to the connected KVM switch.  
Note: For concurrent connections, the Log out command, if set, will be sent when the last connected user  
logs off from IP-Reach.  
Note: For the “ log out of KVM” option to function properly, IP-Reach must be configured to match the  
base KVM switch’s hot key (see Chapter 3: Raritan Remote Client, Remote Device Administration).  
•
Restrict remote IP address: Determines which remote IP address locations will be granted access to  
IP-Reach.  
-
-
NO (default): Remote access to IP-Reach is unrestricted.  
YES: IP-Reach will grant remote access to up to four designated IP addresses or address  
levels. Administrators can set IP-Reach to accept requests only from the company’s intranet  
and/or from just a few outside IP addresses. The IP Mask fields determine what remote IP  
addresses IP-Reach will grant remote access to.  
♦
A specific IP Mask instructs IP-Reach to grant remote access only to this specific remote  
IP address. For example, a mask of 10.0.0.1 instructs IP-Reach to grant remote access  
from the remote IP address location 10.0.0.1 only.  
♦
The value 255 acts as a wildcard in any location of the IP mask address. For example, a  
mask of 10.0.0.255 instructs IP-Reach to grant remote access from any remote IP address  
location within the range 10.0.0.0 to 10.0.0.255. Similarly, a mask of 192.255.255.255  
instructs IP-Reach to grant remote access from any remote IP address location beginning  
with 192.  
Note: Once Restrict remote IP address has been enabled, an entry must be made in at least one of the IP  
Mask fields, since 0.0.0.0 is an invalid IP address.  
Download from Www.Somanuals.com. All Manuals Search And Download.  
CHAPTER 4: ADMINISTRATIVE FUNCTIONS  
47  
•
Private key: Enter a private key password. This private key acts as a second level of password  
protection. Only remote users who know the private key password, in addition to their user name and  
password, can log in and connect to IP-Reach.  
-
Confirm private key: Enter private key password again for re-confirmation.  
Note: Private key passwords are case sensitive. For remote user login, they must be entered by the user in  
the exact case combination in which they were created here.  
Note: Private key passwords must be alphanumeric. Special characters cannot be used.  
•
•
Enable SNMP: Toggles whether IP-Reach responds to SNMP GET REQUESTS  
Require strong password: Requires user passwords to have a minimum of 6 characters with at least  
one alphabetical character and one non-alphabetical character (punctuation or number). The first four  
characters of the password and the username cannot match.  
•
•
Password validity period: Type a number of days in this field to force users to change their  
passwords after a set duration.  
Enable multiple user login: When this rule is selected, a given username/password combination can  
be connected into IP-Reach from multiple client workstations at a time.  
Performance Settings  
The Performance Settings screen is used to set up IP-Reach’s video data transfer and bandwidth parameters.  
•
•
•
Pause video stream for idle users: Pausing the flow of video data during periods of prolonged  
inactivity will prevent an inactive user from needlessly consuming bandwidth.  
-
-
Never (default): Video data will continually be sent to Remote PC, constantly updating the  
screen, even if the remote user is Idle, sending no active input to IP-Reach.  
After 5, 15, 30, 60, or 120 minutes: Video data flow to the Remote PC will pause after the  
selected time period has passed with no active input from the Remote PC.  
Maximum total Bandwidth usage: Sets an upper limit to the amount of bandwidth that can be  
consumed by this one IP-Reach unit.  
-
-
No Limit (default): IP-Reach can consume as much bandwidth as needed.  
10, 5, 2, or 1 megabit or 512, 256, 128 kilobit: Total bandwidth available to be consumed by  
this IP-Reach unit is limited to the selected quantity. The lower the bandwidth allowed, the  
slower the performance that may result.  
Maximum Bandwidth per user: Sets an upper limit to the amount of bandwidth that can be  
consumed by each user logged onto this one IP-Reach unit.  
Note: The availability of concurrent remote access is determined by the global setting PC Share Mode on  
the Security Configuration screen, or individually by user profile through the Keyboard and Mouse  
Control and Concurrent Access Mode settings on the User Account Settings screen. Control of IP-Reach  
and a connected Target Server is based on first active keyboard/mouse input, so multiple remote users  
attempting keyboard input or mouse movement at exactly the same moment may experience uneven control.  
Download from Www.Somanuals.com. All Manuals Search And Download.  
48  
IP-REACH USER MANUAL  
-
-
No Limit (default): Each active user can consume as much bandwidth as needed.  
10, 5, 2, or 1 megabit or 512, 256, 128 kilobit: Bandwidth consumed by each active user  
during the operation of this IP-Reach unit is limited to the selected quantity. The lower the  
bandwidth allowed, the slower the performance that may result.  
Press <Ctrl+S> to save changes or <Esc> to cancel changes, and return to Configuration Menu. Saved  
Performance Settings changes will not take effect until IP-Reach is restarted.  
Important: The details of the next two sections: Remote Authentication: Users, Groups, and  
Access Permissions and Remote Authentication Implementation have changed drastically from  
version 3.1. Please read these sections carefully.  
Remote Authentication: Users, Groups, and Access  
Permissions  
Overview  
IP-Reach keeps an internal list of user and group names to determine access authorization and permissions.  
This information is stored internally in a hashed / encrypted format.  
Note to CommandCenter Users  
If you plan to configure IP-Reach to be integrated with and controlled by Raritan’s CommandCenter  
management appliance, this section of the User Manual does not apply to you. When an IP-Reach unit is  
controlled by CommandCenter, CommandCenter determines the allowed users and groups. Please refer to  
your CommandCenter User Guide.  
Note to Raritan Customers Upgrading from Previous Firmware Versions  
If you previously configured Raritan products such as Dominion KSX and IP-Reach running legacy  
firmware versions earlier than v3.2, read this entire section carefully. Beginning with firmware version v3.2  
and above, the implementation of users and groups has changed significantly to provide more flexible and  
powerful configurations.  
Relationship between Users and Group Entries  
IP-Reach organizes all users into groups. Assigning users to groups allows you to manage permissions for  
all users in a given group at once, instead of managing permissions on a user-by-user basis.  
•
User information is used to determine user authentication (i.e., is a given user allowed to access IP-  
Reach at all?)  
•
Group information is used to determine authorization for all users in a given group (i.e., to which  
ports on IP-Reach do the users in a group have access rights?)  
You may choose not to associate specific users with groups. In this case, IP-Reach classifies the user as  
“Individual.”  
Mandatory User Groups  
Every IP-Reach has three default user groups. These groups cannot be deleted:  
ADMIN  
NONE  
User group for original, factory-default administrative user.  
Permissions defined for this group are employed for a user when your IP-Reach is  
configured for remote authentication via LDAP or RADIUS (see next section), and a  
login attempt is successful but no user group is returned by the remote authentication  
server.  
UNKNOWN  
Permissions defined for this group are employed for a user when your IP-Reach is  
configured for remote authentication via LDAP or RADIUS (see next section), and a  
login attempt is successful but the user group returned by the remote authentication  
server is not found in IP-Reach.  
Download from Www.Somanuals.com. All Manuals Search And Download.  
CHAPTER 4: ADMINISTRATIVE FUNCTIONS  
49  
Create or Change Group Accounts  
1. At the Main Menu, type <G> to add or change a Group Account.  
2. The Group Account screen appears.  
a. To add a new group account, type the letter <A>.  
b. To change group account properties, use the <TAB> key to move through the list and press  
<ENTER> to select a group to change.  
Download from Www.Somanuals.com. All Manuals Search And Download.  
50  
IP-REACH USER MANUAL  
3. The Group Account Settings screen appears.  
a. Type the Group Account name in the Group Name field. The name can consist of alpha-numeric  
characters, up to 23 characters long, and the first character cannot be a number.  
b. Use the <Ç> and <È> arrow keys or the <TAB> key to move through the line items, and press  
the <SPACE BAR> to toggle choices from YES to NO. When finished, press <CTRL> + <S> to  
save your data, press <ESC> to exit the screen without saving.  
4. Press <CTRL> + <S> to save changes.  
Assign Port Access Permissions  
By default, all new User Groups have no access rights to any of IP-Reach’s KVM and serial ports. Access  
permissions must be assigned for each user group.  
1. While in the Group Account Settings screen for a user group – whether creating a new group, or  
editing an existing group – press <CTRL>+<T> to select Node Settings.  
2. The Node Settings Menu appears, listing each KVM and Serial Port configured on your IP-Reach.  
3. Use the <Ç> and <È> arrow keys to scroll through each KVM and Serial Port configured on your IP-  
Reach, and press the <SPACE> key to toggle between:  
a. NONE – Users in this group do not have permissions to access this KVM or Serial Port at all. The port will  
not even be displayed as an option for users in this group.  
b. READ ONLY – Users in this group have permission to view this KVM or Serial console port, but do not  
have the ability to control it (type, move the mouse, etc.).  
c. READ WRITE – Users in this group have permission to view this KVM or Serial console port, and have the  
ability to control it.  
4. Press <CTRL>+<S> to Save.  
Download from Www.Somanuals.com. All Manuals Search And Download.  
CHAPTER 4: ADMINISTRATIVE FUNCTIONS  
51  
5. Your changes are not yet saved. You will be returned to the Group Account Settings screen for the  
user group you are editing or creating.  
6. You must press <CTRL>+<S> once more while in this screen to save the permissions settings to your  
given user group.  
Delete Group Accounts  
To delete an existing group account, type <G> at the Main Menu, and when the Group Account screen  
appears, press <TAB> to select the group account to delete, and then press <D>. Before deleting a group,  
ensure that there are no users assigned to it, or those users will also be deleted.  
Please note that you cannot delete the default group, ADMIN.  
Download from Www.Somanuals.com. All Manuals Search And Download.  
52  
IP-REACH USER MANUAL  
Create or Change User Accounts  
1. At the Main Menu, type <U> to add or change a user account.  
2. The User Account window appears.  
a. To add a new user account, type the letter <A>.  
b. To change a user account properties, use the <TAB> key to move through the list and press  
<ENTER> to select a user to change.  
3. The User Account Settings screen appears.  
a. Type the user’s name in the User Name field. The name can consist of alpha-numeric characters,  
up to 23 characters long, and the first character cannot be a number.  
b. Type the user’s password in the Password field. The password can consist of alpha-numeric  
characters, up to 23 characters long.  
c. Retype the password to confirm it in the Confirm password field.  
d. In the Account Enabled field, press the <SPACE BAR> to toggle from YES to NO to enable this  
user’s account (default: NO)  
e. Type the group name this user will belong to in the Group Name field.  
f. When finished, press <CTRL> + <S> to save your data, press <ESC> to exit the screen without  
saving.  
Download from Www.Somanuals.com. All Manuals Search And Download.  
CHAPTER 4: ADMINISTRATIVE FUNCTIONS  
53  
4. Press <CTRL> + <M> to return to the Main Menu.  
Delete User Accounts  
To delete an existing user account, type <U> at the Main Menu, and when the User Account screen appears,  
press <TAB> to select the user account to delete, and then press <D>.  
Please note that you cannot delete the default user, ADMIN.  
Download from Www.Somanuals.com. All Manuals Search And Download.  
54  
IP-REACH USER MANUAL  
Remote Authentication Implementation  
Introduction  
Note to CommandCenter Users  
If you plan to configure IP-Reach to be integrated with and controlled by Raritan’s CommandCenter  
management appliance, this section of the User Manual does not apply to you. When an IP-Reach unit is  
controlled by CommandCenter, CommandCenter determines the allowed users and groups. Please refer to  
your CommandCenter User Guide.  
Note to Raritan Customers Upgrading from Previous Firmware Versions  
If you have previously implemented RADIUS authentication on Raritan products such as Dominion KSX  
and IP-Reach running legacy firmware versions earlier than v3.2, read this entire section carefully.  
Beginning with firmware version v3.2 and above, the implementation of external authentication has  
changed significantly to provide more flexible and powerful configurations.  
Supported Protocols  
To simplify management of usernames and passwords, IP-Reach is able to forward authentication requests  
to an external authentication server. IP-Reach supports two external authentication protocols: LDAP and  
RADIUS.  
Note on Microsoft Active Directory  
Microsoft Active Directory uses the LDAP protocol natively, and can function as an LDAP server and  
authentication source for IP-Reach. If it has the IAS (Internet Authorization Server) component, a  
Microsoft Active Directory server can also serve as a RADIUS authentication source.  
Remote Authentication Implementation  
Priority  
When a user tries to authenticate to an IP-Reach unit that is configured for external authentication, IP-  
Reach first checks its own internal user database for that username. If the username is not found in the IP-  
Reach internal database, the request is forwarded to the external authentication server.  
•
If Username is not found in IP-Reach internal database: Request is forwarded to external  
authentication server to determine whether the login is allowed or denied.  
•
•
If Username is found in IP-Reach internal database and Password is correct: Login is allowed.  
If Username is not found in IP-Reach internal database and Password is incorrect: Login is  
denied; the request does NOT get forwarded to the external authentication server.  
Download from Www.Somanuals.com. All Manuals Search And Download.  
CHAPTER 4: ADMINISTRATIVE FUNCTIONS  
55  
Authentication vs. Authorization  
When your IP-Reach unit is configured for remote authentication, the external authentication server is used  
primarily for the purposes of authentication, not authorization.  
Authorization is determined by IP-Reach on the basis of user groups. That is, once a given user is allowed  
to access the IP-Reach system in general (authenticated), that user’s specific permission (authorization) is  
determined by IP-Reach based upon the user’s group.  
The external authentication server can assist in authorization by informing IP-Reach about the user group to  
which a user belongs whenever the authentication server approves a given user’s login request. The  
sections Implementing LDAP Remote Authentication and Implementing RADIUS Remote  
Authentication that follow explain this in more detail.  
The flow diagram below illustrates the steps taken:  
User login with  
username /  
password  
username in  
internal  
database?  
External  
authentication server  
configured?  
Login  
denied  
password  
correct?  
Login  
denied  
NO  
YES  
NO  
NO  
YES  
YES  
External  
authentication  
query  
Login  
allowed  
Permissions  
determined by  
internal user group  
Internal  
lookup of  
user group  
Valid  
username /  
password?  
Login  
denied  
NO  
YES  
Login  
allowed  
User group  
name provided  
by authentication  
server?  
Permissions  
determined by  
internal user group  
User group  
found in internal  
database?  
External  
authentication  
reply  
YES  
YES  
NO  
NO  
Permissions  
determined by  
internal user group,  
“UNKNOWN”  
Permissions  
determined by  
internal user group,  
“NONE”  
Note the importance of the group to which a given user belongs, as well as the need to configure the groups  
named, “UNKNOWN” and “NONE.” If the external authentication server returns a group name that is not  
recognized by IP-Reach, that user’s permissions are determined by the permanent group named  
“UNKNOWN.” If the external authentication server does not return a group name, that user’s permissions  
are determined by the permanent group named “NONE.”  
Please see the sections involving LDAP or RADIUS in this chapter to determine how to configure your  
authentication server to return user group information to IP-Reach as part of its reply to an authentication  
query.  
Download from Www.Somanuals.com. All Manuals Search And Download.  
56  
IP-REACH USER MANUAL  
General Settings for Remote Authentication  
You must log on to IP-Reach as default Administrator (user name <admin>, password <raritan>) to set  
Remote Authentication properties.  
1. At the Main Menu, press the letter <C> to Configure IP-Reach.  
2. When the Configuration Menu appears, press <R> to configure Remote Authentication. The  
Authentication and Accounting screen appears.  
3. Press the <SPACE BAR> to toggle the options of the remote authentication protocol you wish to use,  
and select RADIUS, LDAP, or LDAPS.  
4. The Authentication and Accounting screen for the protocol you select appears. Use the <TAB> key to  
move through the fields.  
a. Press the <SPACE BAR> to toggle the Authentication Type field.  
Download from Www.Somanuals.com. All Manuals Search And Download.  
CHAPTER 4: ADMINISTRATIVE FUNCTIONS  
57  
b. Type the server secret needed to authenticate against your remote authentication servers in the  
Server Secret field. Re-type the server secret in the Confirm Secret field.  
c. Type the time of inactivity (in seconds) that should pass before the server times out in the Server  
Timeout (seconds) field.  
d. Type the IP addresses of your primary and secondary remote authentication servers in the  
Primary Server IP and Secondary Server IP fields.  
5. If you selected LDAP as your remote authentication protocol, please read the next section  
Implementing LDAP Remote Authentication to complete the fields in the LDAP panel of the  
Remote Authentication window. If you selected RADIUS, please skip to Implementing RADIUS  
Remote Authentication to complete the fields in the RADIUS panel of the window.  
Download from Www.Somanuals.com. All Manuals Search And Download.  
58  
IP-REACH USER MANUAL  
6. If you are appointing Remote Accounting, in the Authentication and Accounting screen, <TAB> to  
the Enable Remote Accounting field, and press <SPACE BAR> to toggle to RADIUS.  
7. When finished, press <ENTER> to save your changes, or press <ESC> to exit without saving Remote  
Authentication configurations.  
Implementing LDAP Remote Authentication  
Reminder: Microsoft Active Directory functions natively as an LDAP authentication server.  
If you choose LDAP authentication protocol, complete the LDAP fields as follows:  
−
−
−
Use Secure LDAP: Apply this rule to enables LDAP-S, which ensures that all authentication  
requests and replies transmitted over the network are encrypted.  
Default Port / User Defined Port: Select an option button to choose whether you would like to  
use the standard LDAP TCP ports, or specify your own user defined port.  
Base DN, Base Search, and Certificate File: Consult your authentication server administrator for  
the appropriate values to type into these fields in order to process LDAP authentication queries  
from IP-Reach.  
Returning User Group Information via LDAP  
When an LDAP authentication attempt succeeds, IP-Reach determines the permissions for a given user  
based on the permissions of the user’s group. Your remote LDAP server can provide these user group  
names by returning an attribute named as follows:  
rciusergroup  
attribute type: string  
This may require a schema extension on your LDAP server. Please consult your authentication server  
administrator to enable this attribute.  
Implementing RADIUS Remote Authentication  
Microsoft Active Directory can be used as source information for RADIUS authentication by installing the  
Windows server component Internet Authentication Server.  
If you choose RADIUS authentication protocol, complete the RADIS fields as follows:  
−
−
Authentication Type: Click on the drop-down arrow to select either CHAP or PAP protocol.  
Server UDP Port / Custom UDP Port: Click on the drop-down arrow to select whether you  
would prefer using standard RADIUS TCP port 1812, the legacy RADIUS TCP port 1645, or type  
in your own user defined port in the Custom UDP Port field.  
−
Remote Accounting / Custom Accounting Port: Click on the check box to send authentication  
events to a RADIUS accounting server; if so, type the TCP port should be used for transmitting  
events in the Custom Accounting Port.  
Download from Www.Somanuals.com. All Manuals Search And Download.  
CHAPTER 4: ADMINISTRATIVE FUNCTIONS  
59  
Returning User Group Information via RADIUS  
When a RADIUS authentication attempt succeeds, IP-Reach determines the permissions for a given user  
based on the permissions of the user’s group.  
Your remote RADIUS server can provide these user group names by returning an attribute, implemented as  
a RADIUS FILTER-ID. The FILTER-ID should be formatted as follows:  
Raritan:G{GROUP_NAME}  
where GROUP_NAMEis a string, denoting the name of the group to which the user belongs.  
RADIUS Communication Exchange Specifications  
IP-Reach sends the following information to RADIUS server in an authentication query:  
ATTRIBUTE  
USER-NAME  
DATA  
The user name entered at the login screen.  
USER-PASSWORD  
CHAP-PASSWORD  
In PAP mode, the encrypted password entered at the login screen.  
In CHAP mode, the CHAP protocol response computed from the password and  
the CHAP challenge data.  
NAS-IP-ADDRESS  
NAS-IDENTIFIER  
IP-Reach’s IP Address  
The IP-Reach unit name as configured in “Network Configuration” (see previous  
section).  
NAS-PORT-TYPE  
The value ASYNC (0) for modem connections and ETHERNET (15) for network  
connections.  
NAS-PORT  
STATE  
Always 0.  
If this request is in response to an ACCESS-CHALLENGE, the state data from the  
ACCESS-CHALLENGE packet will be returned.  
PROXY-STATE  
If this request is in response to an ACCESS-CHALLENGE, the proxy state data  
from the ACCESS-CHALLENGE packet will be returned.  
IP-Reach sends the following RADIUS attributes to the RADIUS server with each accounting request:  
ATTRIBUTE  
SESSION-TYPE  
SESSION-ID  
DATA  
Either START (1) for log in or STOP (2) for log out.  
A string containing a unique session name. The name is in the format of “<NAS-  
IDENTIFIER>:<user IP address>:<unique session number>”  
Example: “IP-Reach:192.168.1.100:122”  
As above.  
USER-NAME  
NAS-IP-ADDRESS As above.  
NAS-IDENTIFIER  
NAS-PORT-TYPE  
NAS-PORT  
As above.  
As above.  
As above.  
FILTER-ID  
Any FILTER-ID attributes returned by the RADIUS server during authentication  
will be sent in each accounting request.  
CLASS  
Any CLASS attributes returned by the RADIUS server during authentication will be  
sent in each accounting request.  
ACCT-  
AUTHENTIC  
How the user was authenticated. Either RADIUS (1) if the user was authenticated by  
the RADIUS server or LOCAL (2) if the user was authenticated by IP-Reach’s built-  
in user name database.  
TERMINATE-  
CAUSE  
If this is a STOP request, the reason the user was terminated. Either  
USER_REQUEST (1), LOST_SERVICE (3), SESSION_TIMEOUT (5), or  
ADMIN_RESET (6).  
Download from Www.Somanuals.com. All Manuals Search And Download.  
60  
IP-REACH USER MANUAL  
Time and Date  
Current Date and Time on the IP-Reach unit are listed on this screen. Once saved, Time and Date changes  
will not take effect until IP-Reach is restarted.  
•
•
New Date / New Time: To manually input changes to current date and time values.  
Adjust for daylight savings time: Toggle between YES and NO to reflect whether your country or  
state follows the daylight savings time procedure.  
•
Get Time From SNTP Server: Indicates whether IP-Reach time/date should be automatically  
synchronized with the time/date of an external SNTP server.  
-
-
-
Primary Server IP Address: IP address of first SNTP server to attempt time  
synchronization.  
Secondary Server IP Address: IP address of second SNTP server to query, if primary server  
is unavailable.  
User standard UDP port 123: Allows user to modify UDP port used for SNTP time  
synchronization. Consult your SNTP server administrator to determine if this value should be  
adjusted.  
•
Time Zone: Select the time zone in which your IP-Reach unit is physically located.  
Press <Ctrl+S> to save changes or <Esc> to cancel changes, and return to the Configuration Menu. Saved  
Radius Configuration changes will not take effect until IP-Reach is restarted.  
Log Off Users  
Use the <Tab>, <↑>, or <↓> keys to select a user from the Add, Change, or Delete User Accounts screen  
who is currently remotely logged in to IP-Reach (Logged in – YES) and press the letter <L> to log off the  
selected user. IP-Reach will ask you if you are sure that you want to log off this user.  
•
Y: Yes. The selected user will be logged off of IP-Reach and the remote session will end. IP-Reach  
will return you to the Add, Change, or Delete User Accounts screen, showing all user profiles, with the  
selected user no longer listed as logged in.  
•
N: No. IP-Reach will return you to the Add, Change, or Delete User Accounts screen, showing all user  
profiles, with the selected user still listed as being logged in.  
Download from Www.Somanuals.com. All Manuals Search And Download.  
CHAPTER 4: ADMINISTRATIVE FUNCTIONS  
61  
View IP-Reach Status  
The IP-Reach Event Log screen shows a log file containing information about IP-Reach log in and  
connection activities. This Event Log stores IP-Reach events, such as user login or logout, bad login  
attempts, Admin login, and logout at the IP-Reach Admin console, Admin changes to the system  
configuration, Admin user profile additions, changes, or deletions, modem activity, system startup and  
shutdown, and all errors that occur, with the date and time of each event. Please see Appendix D:  
Troubleshooting for a listing of error codes with their meaning and suggested solution. Up to 2,048 events  
can be stored in one log file.  
IP-Reach also auto-recovers from fatal errors. If a fatal error occurs, it is recorded and IP-Reach  
automatically reboots. If a non-fatal error occurs, it is recorded and IP-Reach waits until all users are  
logged off the system, and then it reboots to make sure the previous non-fatal error does not escalate to a  
fatal error.  
Restart or Shutdown the IP-Reach  
Offers options to Restart <R>, Shutdown <S>, or Cancel <Esc> the restart or shutdown command. <R>  
Restarts the IP-Reach unit and brings the IP-Reach Admin Console back to the IP-Reach Initialization  
screen.  
Download from Www.Somanuals.com. All Manuals Search And Download.  
62  
IP-REACH USER MANUAL  
Diagnostics  
While navigating the Main Menu of the Administrative Console, pressing <D> and <Enter> will invoke  
the IP-Reach Diagnostic functions.  
These functions are meant to enable Raritan Technical Support to assist you in the case of a problem with  
your IP-Reach unit. Do not invoke these functions unless you are fully aware of their meanings and  
intended use. Please contact Raritan Technical Support should you require more information.  
Download from Www.Somanuals.com. All Manuals Search And Download.  
APPENDIX A: SPECIFICATIONS  
63  
Appendix A: Specifications  
ITEM  
DIMENSIONS  
(WXDXH)  
WEIGHT  
POWER  
IPR-TR361  
2U 19” Rackmount Case:  
19” (W) x 21.25” (D) x 3.5” (H)  
482 mm (W) x 540 mm (D) x 89 mm (H)  
28.2lbs.  
(12.79kg.)  
110/220V auto-switching  
(50/60 Hz European)  
IPR-TR362  
IPR-TR364  
IPR-M1  
2U 19” Rackmount Case:  
28.6lbs.  
(12.97kg.)  
110/220V auto-switching  
(50/60 Hz European)  
19” (W) x 21.25” (D) x 3.5” (H)  
482 mm (W) x 540 mm (D) x 89 mm (H)  
2U 19” Rackmount Case:  
29.4lbs.  
(13.34kg.)  
110/220V auto-switching  
(50/60 Hz European)  
19” (W) x 21.25” (D) x 3.5” (H)  
482 mm (W) x 540 mm (D) x 89 mm (H)  
1U 19” Rackmount Case:  
8.4lbs.  
(3.8kg)  
110/220V auto-switching  
(50/60 Hz European)  
17” (W) x 10.4” (D) x 1.75” (H)  
431 mm (W) x 264 mm (D) x 44 mm (H)  
IPR-M2  
1U 19” Rackmount Case:  
8.6lbs.  
(3.9kg)  
110/220V auto-switching  
(50/60 Hz European)  
17” (W) x 10.4” (D) x 1.75” (H)  
431 mm (W) x 264 mm (D) x 44 mm (H)  
Remote Connection  
Network:  
Modem: 56K modem included (TR Series); Dedicated Modem Port (M Series)  
Protocols: TCP/IP, UDP, SNMP  
10BASE-T, 100BASE-TX Ethernet  
Raritan Remote Client (RRC) Software  
Operating System Requirements: Windows XP / NT / ME / 2000  
KVM Input  
Keyboard: PS/2  
Mouse: PS/2  
Video: VGA  
Supported Resolutions:  
Text Modes  
1024x768 @ 60Hz  
640x480 @ 60Hz1024x768 @ 70Hz  
640x480 @ 72Hz1024x768 @ 75Hz  
640x480 @ 75Hz1024x768 @ 85Hz  
640x480 @ 85Hz1152x864 @ 60Hz  
800x600 @ 56Hz1152x864 @ 75Hz  
800x600 @ 60Hz1280x1024 @ 60Hz  
800x600 @ 72Hz  
800x600 @ 75Hz  
800x600 @ 85Hz  
Download from Www.Somanuals.com. All Manuals Search And Download.  
64  
IP-REACH USER MANUAL  
Cable Specifications  
Standard RJ11 based phone cord to connect modem to a phone line (provided)**  
Category 5e UTP cable to connect to network  
**TR Series only  
KVM Switch Specifications  
Supports KVM switches utilizing an On-Screen User Interface, including Raritan’s Paragon, Z-Series,  
MasterConsole MX4, and MasterConsole II product lines.  
Output Specifications  
Local Access Console:  
PS/2 Keyboard, PS/2 Mouse, HD15 Video  
Local Admin Console:  
PS/2 Keyboard, HD15 Video  
Download from Www.Somanuals.com. All Manuals Search And Download.  
APPENDIX B: SNMP FEATURES  
65  
Appendix B: SNMP Features  
For convenient monitoring with standard network management systems such as HP OpenView or IBM  
Tivoli software solutions, IP-Reach features an SNMP agent with standard MIB2 support.  
IP-Reach responds to SNMP GET requests with standard MIB2 variables, although for security reasons  
only a subset of the variables are provided.  
Download from Www.Somanuals.com. All Manuals Search And Download.  
66  
IP-REACH USER MANUAL  
Download from Www.Somanuals.com. All Manuals Search And Download.  
APPENDIX C: FREQUENTLY ASKED QUESTIONS  
67  
Appendix C: Frequently Asked Questions  
QUESTION:  
ANSWER:  
What is IP-Reach?  
IP-Reach is the easiest, fastest, most reliable way to remotely access and  
manage multiple servers connected to a Raritan KVM Switch - no matter  
where you are or where your servers are located.  
How does IP-Reach  
work?  
IP-Reach connects to the keyboard, video, and mouse ports of a server or  
KVM switch. Using Raritan’s powerful frame-grabber and compression  
technology, it captures, digitizes, and compresses the video signal before  
transmitting to a remote PC.  
What level of control does The remote user has direct access and total control of target servers for  
a IP-Reach remote user maintenance, administration, and troubleshooting, from running GUI  
have over attached Target applications to BIOS-level troubleshooting, and even rebooting.  
Servers?  
Remote Access Software  
has been available for a  
long time. What makes  
IP-Reach different?  
With IP-Reach, the IP-Reach software runs only on the IP-Reach unit itself,  
not on each individual Target Server. Traditional Remote Access Software  
solutions require software to be loaded and running on each Target Server,  
which must offer a supporting Operating System. This can create  
compatibility, performance, and reliability issues on mission critical Target  
Servers.  
What remote access  
connection methods can  
IP-Reach accommodate?  
IP-Reach provides network administrators with a choice of remote access  
via Internet, LAN/WAN, or dial-up modem. That means servers can be  
accessed both in and out of band, so remote access to mission-critical target  
servers is always available - even if the network is down.  
What types of computers  
can IP-Reach remotely  
control?  
IP-Reach works independently of a Target Server’s hardware, operating  
system, or application software, accessing a Target Server’s main  
input/output devices - keyboard, video, and mouse. Consequently, any  
hardware that supports standard PC keyboard interfaces, standard PC  
mouse interfaces, and standard PC video (VGA) can be used with IP-  
Reach.  
Is special software  
required for the Remote  
PC?  
Each IP-Reach ships with one copy of IP-Reach Control software (TRC).  
This remote access software runs on any Remote PC with a Windows 98+  
operating systems and communicates over Internet, LAN/WAN, or dial-up  
modem with IP-Reach software on the IP-Reach unit. With TRC installed,  
the Remote PC is like any other user console in your KVM configuration,  
but it can be located anywhere - around the corner, or around the world.  
Which Raritan KVM  
Switches will work with  
IP-Reach?  
Currently Raritan supports the use of IP-Reach with all Raritan KVM  
Switches that feature an On-Screen Display: Paragon, MasterConsole MX4,  
and MasterConsole II.  
Will other KVM switch  
brands work with IP-  
Reach?  
Nothing complements IP-Reach better than a Raritan KVM Switch -  
especially Paragon. In theory, however, IP-Reach can be used with any  
KVM switch that features an On-Screen User Interface menu for access to  
switching functions.  
Can I continue to access  
my KVM configuration  
locally?  
Yes. IP-Reach features a special Direct Analog User port for direct access  
to the KVM configuration. This pass through port provides an additional  
local access point, which is especially important for single user switches or  
for providing critical access to servers if the network is down.  
Can IP-Reach be used  
without a KVM switch?  
Yes. IP-Reach can be used to directly access individual Computers,  
connecting to the keyboard, video, and mouse ports of an independent  
Computer. However, its convenience and value are leveraged through the  
use of a KVM switch.  
Is IP-Reach easy to  
install?  
IP-Reach is very easy to install. Just connect it to a user port on an existing  
KVM configuration and assign an IP address and/or telephone number for  
modem access.  
Download from Www.Somanuals.com. All Manuals Search And Download.  
68  
IP-REACH USER MANUAL  
QUESTION:  
ANSWER:  
How Is IP-Reach  
administration carried  
out?  
Administrators access IP-Reach through a connected IP-Reach Admin  
Console. simple keyboard driven interface of menus offers  
A
straightforward access to IP-Reach setup and control. User profiles,  
security settings, configuration and diagnostics are just a few of the options  
available. The IP-Reach Admin Console can be removed from the server  
room once initial IP-Reach setup is complete, after which all configuration  
may be performed remotely via web browser.  
Are there security features Yes. IP-Reach provides many layers of security. IP-Reach can be  
to protect my Target  
Servers from an  
unauthorized remote  
connection?  
configured to provide high-level connection authentication and video data  
transfer security during a remote session. User names, passwords, private-  
keys, and Secure Socket Layer (SSL) 128-bit encryption are all available.  
IP-Reach can also function as a RADIUS client. In addition, all Raritan  
KVM Switches that feature an On-Screen User Interface (OSUI) come with  
a complete security scheme, requiring user name and password access to  
Servers as designated by the network administrator.  
Can I customize IP-Reach Yes. A variety of fine-tuning procedures are available. Automatic Color  
to enhance performance  
relative to my specific  
KVM configuration?  
calibration, KVM On-Screen Display tuning, and Target Mouse Pointer  
adjustments all serve to enhance IP-Reach performance.  
Can I customize IP-Reach Yes. IP-Reach offers a variety of performance enhancements to optimize a  
to enhance performance  
with regard to different  
remote access methods  
and situations?  
chosen connection method. Color Depth, Progressive Update, and Internet  
Flow Control are just a few of the adjustment options available to speed  
response time. Color Depth, for example, can be adjusted all the way down  
to black and white to decrease the data load during an emergency midnight  
modem connection to mission-critical servers over low-bandwidth.  
Can I use IP-Reach in a  
VPN?  
Yes. IP-Reach fits into most any network configuration utilizing standard  
TCP/IP. The network administrator simply adds IP-Reach as a node on the  
network via the IP-Reach Admin Console.  
What is the slowest  
connection IP-Reach can  
handle?  
IP-Reach offers scalable performance based on bandwidth available, down  
to 20kbps.  
Can I perform a Dial-up  
modem connection to IP-  
Reach over a PBX line?  
No. Modems require an analog telephone line.  
Can I use IP-Reach within IP-Reach can be used in any computer network that supports TCP/IP.  
my local network?  
When does IP-Reach use  
TCP? UDP?  
Both TCP and UDP are used by IP-Reach. However, TCP is essential,  
whereas UDP is optional.  
UDP is used only for one IP-Reach feature, automatic detection (“browse”)  
of IP-Reach units in a subnet (see Chapter 3: Raritan Remote Client,  
RRC Navigator).  
If you do not employ the browse feature (and by extension, are not using  
DHCP), then IP-Reach will only communicate using TCP.  
Download from Www.Somanuals.com. All Manuals Search And Download.  
APPENDIX D: TROUBLESHOOTING  
69  
Appendix D: Troubleshooting  
Problems and Suggested Solutions  
REMOTE CONNECTION  
PROBLEMS  
SOLUTION  
I cannot connect to IP-Reach Ensure that you have specified the modem device for your Remote PC in  
via dial up modem.  
the Add Connection Window (Dial-up type connection) modem field.  
Although concurrent connections may be enabled (either globally or  
individually), the modem in IP-Reach will only accommodate one remote  
connection at a time – ensure that someone else is not already connected  
via modem.  
Ensure that your user profile has modem access enabled and that IP-  
Reach is configured to enable a modem interface on the Network  
Configuration Screen.  
Ensure that the communication port chosen by the network administrator  
on the Network Configuration screen matches the port set in your  
connection profile.  
I cannot connect to IP-Reach Re-check the IP settings for IP-Reach from the IP-Reach Admin Console  
via LAN/WAN or Internet. or remote Admin Console window. Accessing the Network  
Configuration screen, ensure that the IP addresses set for “IP Address,  
Subnet Mask, and Default Gateway” are still set correctly, per your  
Network Administrator’s instructions.  
Ensure that your user profile has network access enabled and that IP-  
Reach is configured to enable a network interface.  
Ensure that the communication port chosen by the network administrator  
on the Network Configuration screen matches the port set in your  
connection profile.  
Ensure that the network configuration is correct by sending a PING from  
the Remote PC to IP-Reach.  
I cannot connect to IP-Reach Re-check the IP settings for IP-Reach from the IP-Reach Admin Console  
via Web Browser. or remote Admin Console window. Accessing the Network  
Configuration screen, ensure that the IP addresses set for “IP Address,  
Subnet Mask, and Default Gateway” are still set correctly, per your  
Network Administrator’s instructions.  
Ensure that your user profile has Web Browser access enabled and that  
IP-Reach is configured to enable Web Browser.  
I cannot connect to IP-Reach Ensure that you are using a valid and correct user name and password.  
and seem to be stuck at the  
Login window.  
Ensure that you are typing user name and password in the exact upper  
and lowercase combinations in which they were created. Drag the Login  
window to the side and view Connection Status window behind it. The  
Connection Status window will show details on your connection  
attempts, and may offer specifics on the problem.  
DIRECT ANALOG USER  
CONSOLE PROBLEMS  
SOLUTION  
The Direct Analog User Make sure the KVM switch is functioning properly. Make sure that IP-  
Console does not function.  
Reach is turned on. IP-Reach must be powered on for the Direct Analog  
User Console to function. The cable located inside IP-Reach that connect  
the Direct Analog User Console port(s) may have disconnected – Contact  
Raritan Technical Support for assistance.  
I cannot seem to gain steady Keyboard/mouse control of a Target Server from a Direct Analog User  
keyboard/mouse control of Console is shared on a first active keyboard/mouse input basis with any  
the active Target Server remote users who may be currently connected. Ensure that no remote  
Download from Www.Somanuals.com. All Manuals Search And Download.  
70  
IP-REACH USER MANUAL  
DIRECT ANALOG USER  
CONSOLE PROBLEMS  
SOLUTION  
from a Direct Analog User users are currently attempting to control the active Target Server.  
Console.  
I cannot view the Target Ensure that you are looking at the Direct Analog User Console connected  
Server that I am looking for to the correct User Port. Remember, Direct Analog User Consoles can be  
from a Direct Analog User attached to User Ports 1 through 4. Each User Console will view the path  
Console.  
of the matching KVM Port. For example, the User Console attached to  
User Port 1 will view the KVM path attached to KVM Port 1. Similarly,  
the User Console attached to User Port 2 will view the KVM path  
attached to KVM Port 2, and so on.  
KEYBOARD PROBLEMS  
SOLUTION  
IP-Reach is not accepting The IP-Reach window of TRC must be the active window for proper  
keyboard commands from keyboard control. Ensure the window in which you are typing is active.  
the Remote PC.  
Try clearing the keyboard signals to ensure that the release or breakcode  
signal has been received − alternately press the <Ctrl>, <Shift> and  
<Tab> keys rapidly a few times on your keyboard. Ensure the remote  
user  
has  
keyboard  
and  
mouse  
privileges.  
Exit the IP-Reach software and then restart it again.  
I pressed the Caps Lock key This is normal. Use the indicators on the Status Bar to determine CAPS  
on my Remote PC. The key status for the Target Server. If a local user at the Direct Analog User  
CAPS indicator on the IP- Console’s keyboard has changed a Lock key status (Caps-Lock, Num-  
Reach Status Bar appeared, Lock, or Scroll-Lock) on the Target Server, then server status may not  
but the Caps Lock indicator match the state of the Remote PC’s keyboard.  
light is not lit on my  
Remote PC keyboard.  
The Keyboard is not Reset the keyboard chips within IP-Reach by recycling power to it. Make  
functioning and the green sure you power down both IP-Reach and all attached KVM switches at  
LED on the back of IP- the same time. Otherwise the KVM chips in IP-Reach will draw power  
Reach for at least one of the from the KVM switches and fail to reset.  
KVM ports is not blinking,  
but rather constantly lit.  
I am accessing IP-Reach via Click the window title bar under the IP-Reach toolbar to activate the  
the Web Browser and the viewing window. If the viewing window is not the active window, the  
keyboard does not function. keyboard will not function.  
I type, but nothing happens.  
Download from Www.Somanuals.com. All Manuals Search And Download.  
APPENDIX D: TROUBLESHOOTING  
71  
KVM ON-SCREEN USER INTERFACE  
(OSUI) PROBLEMS  
SOLUTION  
Clicking on the Enter On-Screen IP-Reach may not be set to the correct KVM switch Hotkey  
Menu button does not bring up the activator. The default Hotkey setting is <Scroll Lock> or  
connected KVM switch’s On-Screen Scroll Lock+Scroll Lock in the IP-Reach Options window.  
User Interface (OSUI). Nothing Make sure that the Hotkey set in the Options window is the  
happens.  
same Hotkey that commands the OSUI of the base KVM  
switch attached to IP-Reach. On the IP-Reach window’s  
menu, select Tools > Options. The Options window will  
appear. Select the appropriate Hotkey, which activates the  
connected KVM switch’s OSUI. Scroll Lock+Scroll Lock =  
<Scroll Lock>, Num Lock+Num Lock = <Num Lock>, and  
Caps Lock+Caps Lock = <Caps Lock>. Click [OK] to  
continue.  
A KVM switch is connected to my At the Remote PC user console, exit the OSUI for the Remote  
Remote PC. Entering <ScrollLock> PC’s KVM switch by pressing the <Esc> key once. Wait a few  
<ScrollLock> (or any other designated seconds and the OSUI for the Remote PC’s KVM switch will  
KVM switch OSUI Hotkey) from the disappear. To avoid this problem either reset the Remote PC’s  
Remote PC’s keyboard activates two attached KVM switch to a Hotkey that differs from the Hotkey  
OSUIs – one for the KVM switch for the base KVM switch attached to IP-Reach. Or use only IP-  
attached to my Remote PC and one for Reach commands to activate the OSUI for the base KVM  
the base KVM switch attached to IP- switch attached to IP-Reach – press the Enter On-Screen  
Reach.  
Menu button.  
Log out of KVM on disconnect is set Make sure that the Hotkey set in the Options window is the  
to YES in the Security Configuration same Hotkey that commands the OSUI of the base KVM  
screen, but IP-Reach is not logging out switch attached to IP-Reach.  
of the KVM upon remote user  
disconnection.  
SOLUTIONS  
MOUSE PROBLEMS  
Target Server Mouse Pointer tracks When working from a Remote PC, a slight delay between the  
too slowly after IP-Reach Mouse larger IP-Reach Mouse Pointer and the smaller Target  
Pointer.  
Server Mouse Pointer is normal due to uncontrollable lags in  
the speed of the remote connection – Internet, direct dial  
modem, or network. With each new video image viewed, IP-  
Reach automatically re-syncs and aligns the mouse pointers.  
Wait a few seconds after switching to each new video image  
for automatic re-calibration to take place and the two mouse  
pointers will line up with each other. If you do not wish to wait  
for this auto calibration, or you find the two mouse pointers out  
of sync at any time; click Synchronize Mouse, or  
simultaneously press the keys <Ctrl-Alt-S>. This will  
manually re-align the two pointers.  
Immediately after switching to a new  
Target Server channel the mouse stops  
and/or is out of sync.  
Adjust the motion of the Target Server Mouse Pointer. For  
Windows 2000 based Target Servers, set the mouse motion  
speed on each Target Server to the middle speed setting  
between slow and fast and the mouse motion acceleration  
speed on each Target Server to <off> or <none>. For  
Windows ’95, ’98, and NT based Target Servers, set the mouse  
motion speed on each Target Server to the slowest setting.  
Color Settings are not optimally calibrated. Run the Automatic  
Color Calibration Routine in Chapter 3: Raritan Remote  
Client, Color Calibration.  
Download from Www.Somanuals.com. All Manuals Search And Download.  
72  
IP-REACH USER MANUAL  
SOLUTIONS  
MOUSE PROBLEMS  
Click Synchronize Mouse, or press <Ctrl-Alt-S>.  
The larger IP-Reach Mouse Pointer  
does not track or is not in sync (not  
aligned) with the smaller Target  
Server Mouse Pointer.  
Ensure each Target Server uses a standard Windows mouse  
driver.  
For Windows 2000 based Target Servers, set the mouse motion  
speed on each Target Server to the middle speed setting  
between Slow and Fast and the mouse motion acceleration  
speed on each Target Server to  
<None>. For  
Windows ’95, ’98, and NT based Target Servers, set mouse  
motion speed on each Target Server to slowest setting possible.  
Click Auto-sense Video or simultaneously press <Ctrl-Alt-A>.  
IP-Reach is not accepting my mouse.  
IP-Reach will not support a serial type mouse or non-standard  
mouse drivers. It does support a PS/2 style mouse and standard  
Windows mouse drivers. Other mouse drivers may function  
with IP-Reach, but will require extensive changes to the mouse  
settings until a functioning mix of motion settings is found. If  
you must use a mouse driver on a Target Server that is not  
currently supported by IP-Reach, try setting the mouse  
acceleration to <none> and the mouse speed to <slow>.  
IP-Reach Mouse Pointer and the Windows NT Administration or Log On screens may revert to  
Target Server Mouse Pointer do not default mouse pointer motion/acceleration speeds. As a result,  
sync up in certain Windows NT mouse sync may not be optimal at these screens. If you are  
Administration screens, like the NT comfortable adjusting the registry on the Windows NT Target  
log on screen.  
Server, you can obtain better IP-Reach mouse sync at NT  
Administration screens by entering the Target Server’s registry  
editor and changing the following settings: default user mouse  
motion speed = 0; mouse threshold 1 = 0; mouse threshold 2 =  
0.  
TARGET SERVER PROBLEMS  
SOLUTION  
When I reboot a Target Server through To access a Target Server’s BIOS first temporarily de-select  
IP-Reach, from a Remote PC, I cannot the Sense video mode changes automatically checkbox in the  
access the Target Server’s BIOS. It Video Settings window, accessed with Video Settings on the  
seems IP-Reach is not accepting the IP-Reach toolbar. Video auto-sensing slows remote viewing of  
BIOS entry command keystroke.  
the reboot process and makes it difficult to send BIOS access  
keystrokes to the Target Server from a Remote PC, because  
auto-sensing tells IP-Reach to work constantly to keep up with  
the Target Server’s feverishly changing video screens during  
reboot. De-selecting the auto-sense checkbox frees IP-Reach to  
accept and convey BIOS access keystrokes. It also aides in the  
quick interpretation of rapidly changing video screens. Be sure  
to re-select the checkbox when finished with BIOS access.  
Download from Www.Somanuals.com. All Manuals Search And Download.  
APPENDIX D: TROUBLESHOOTING  
73  
IP-REACH PROBLEMS  
SOLUTION  
There is no control and no frame An internal serial data cable, which connects the frame grabber  
grabbing activity occurring. IP-Reach card to the motherboard of IP-Reach, may have become  
seems to have locked-up.  
disconnected. Contact Raritan Technical Support for  
assistance.  
I cannot power down IP-Reach.  
The main power switch for IP-Reach is on the back of the unit.  
To turn off IP-Reach hold the power key down for a few  
seconds. To turn IP-Reach back on, press the power button  
again.  
After loss of power IP-Reach does not Enter the BIOS of IP-Reach and ensure that the “Power Lost  
automatically power-ON again when Resume State” is set to “Last State.” IP-Reach will then turn  
power is regained.  
ON when power is applied only if it was already ON when  
power was lost.  
VIDEO PROBLEMS  
SOLUTION  
After switching to  
a
different Click Auto-sense Video or simultaneously press the keys <Ctrl-  
Target Server channel the video is Alt-A>. IP-Reach will adjust the video settings. If the video does  
not clear. Sometimes there is a not become clear, additional manual video setting adjustments  
black edge at the boundary of the may be necessary. Contact Raritan Technical Support to discuss  
Target Server’s screen.  
changes to the Video Settings window.  
Ensure all Target Servers have standard blanking times.  
Horizontal and vertical blanking times should closely approximate  
VESA standard values.  
When viewing a Target Server The Color Settings on the Video Settings tab in the Video window  
remotely, the video image is filled are not set correctly. Attempt manual adjustment until the color  
with moving block of incorrect blocking ceases or run the Automatic Color Calibration Routine  
color that seem to track next to the (see Chapter 3: Raritan Remote Client, Color Calibration).  
movement of the mouse pointer.  
The screen is filled with small Click Refresh Screen on the IP-Reach toolbar or simultaneously  
visual errors, or grains of missing press the keys <Ctrl-Alt-R>.  
color, which need to be cleaned up.  
The video seems to be stuck in Pressing Auto-sense Video while auto sensing is occurring will  
Auto Sense mode and the auto stop the auto sense process. Check your Target Server resolution  
sensing message in the middle of to ensure IP-Reach supports it.  
the screen keeps counting higher  
and higher.  
WEB BROWSER PROBLEMS  
SOLUTION  
I cannot connect to IP-Reach via Re-check the IP settings for IP-Reach from the IP-Reach Admin  
Web Browser.  
Console or remote Admin Console window. Accessing the  
Network Configuration screen, ensure that the IP addresses set  
for “IP Address, Subnet Mask, and Default Gateway” are still set  
correctly, per your Network Administrator’s instructions.  
Ensure that your user profile has Web Browser access enabled and  
that IP-Reach is configured to enable Web Browser.  
255-80-3100  
Download from Www.Somanuals.com. All Manuals Search And Download.  
74  
IP-REACH USER MANUAL  
Event Log File and On-Screen Error Codes  
IP-Reach will display or log an error code in the IP-Reach Event Log Screen in the event of a problem  
occurring. Error codes are eight-digit hexadecimal numbers, containing two parts: the first four denote error  
type; and the second four digits denote a location code.  
These last four digits of the IP-Reach error code are the most useful in determining what has caused a  
system failure. Below is a list of location codes (the last four digits of an error code), and their meanings.  
ERROR CODE  
MEANING  
RECOMMENDATION  
(LAST 4 DIGITS)  
0001 – 0003  
Memory allocation error  
Reboot IP-Reach. Make sure the BIOS memory test  
recognizes at least 64MB of RAM. If the problem  
persists, restore the software and file system from the  
Recovery CD-ROM.  
0004  
Could  
not  
read  
the Reenter the configuration information and reboot. If  
configuration file on startup. the problem continues, restore the software and file  
The file may be corrupt, the system from the Recovery CD-ROM.  
file  
system  
may  
be  
damaged, or the config file  
might be from an older  
version of IP-Reach.  
0005  
The config file was missing. Reenter the configuration information and reboot. If  
This may be the first time the problem continues, restore the software and file  
you have started IP-Reach system from the Recovery CD-ROM.  
or the file system has  
become corrupt.  
0006  
The config file could not be Retry, but if the problem persists, restore the  
saved. The file system may software and file system from the Recovery CD-  
be corrupt or the hard drive ROM.  
may not be responding.  
0007 – 0008  
Delete  
Memory allocation error.  
Reboot IP-Reach. Make sure the BIOS memory test  
recognizes at least 64MB of RAM. If the problem  
persists, restore the software and file system from the  
Recovery CD-ROM.  
Memory allocation error.  
Reboot IP-Reach. Make sure the BIOS memory test  
recognizes at least 64MB of RAM. If the problem  
persists, restore the software and file system from the  
recovery CD-ROM.  
0009  
Could not find the frame Power off the system and make sure the frame  
grabber card.  
grabber card is inserted firmly. If the problem  
persists, there may be a problem with your IP-Reach  
hardware.  
000A  
Frame grabber card is not Power off the system and make sure the frame  
responding correctly.  
grabber card is inserted firmly. If the problem  
persists, there may be a problem with your IP-Reach  
hardware.  
000B  
Memory allocation error.  
Reboot IP-Reach. Make sure the BIOS memory test  
recognizes at least 64MB of RAM. If the problem  
persists, restore the software and file system from the  
Recovery CD-ROM.  
000C – 000F  
Memory allocation error.  
Reboot IP-Reach. Make sure the BIOS memory test  
recognizes at least 64MB of RAM. If the problem  
persists, restore the software and file system from the  
Recovery CD-ROM.  
Download from Www.Somanuals.com. All Manuals Search And Download.  
APPENDIX D: TROUBLESHOOTING  
75  
ERROR CODE  
MEANING  
RECOMMENDATION  
(LAST 4 DIGITS)  
0011  
The Ethernet controller There is a problem with the IP-Reach hardware.  
could not be found.  
0012  
The modem could not be Power off the system and make sure the frame  
found.  
grabber card is inserted firmly. If the problem  
persists, there may be a problem with your IP-Reach  
hardware.  
0013  
Memory allocation error.  
Reboot IP-Reach. Make sure the BIOS memory test  
recognizes at least 64MB of RAM. If the problem  
persists, restore the software and file system from the  
Recovery CD-ROM.  
0014  
0015  
There is a problem with the Check the IP address configuration and reboot.  
IP address.  
The DHCP server did not Make sure your DHCP server is operating correctly  
respond. IP-Reach could not and then reboot IP-Reach.  
acquire an IP address.  
0016 – 0019  
001A  
There is a problem with one Restore the software and file system from the  
of the IP-Reach startup files. Recovery CD-ROM.  
Error  
occurred  
while Reboot IP-Reach. Make sure the BIOS memory test  
initializing the UDP socket. recognizes at least 64MB of RAM. If the problem  
persists, restore the software and file system from the  
Recovery CD-ROM.  
001B  
Error  
occurred  
while Reboot IP-Reach. Make sure the BIOS memory test  
initializing the TCP write recognizes at least 64MB of RAM. If the problem  
socket.  
Error  
persists, restore the software and file system from the  
Recovery CD-ROM.  
001C  
occurred  
while Reboot IP-Reach. Make sure the BIOS memory test  
initializing the TCP read recognizes at least 64MB of RAM. If the problem  
socket.  
persists, restore the software and file system from the  
Recovery CD-ROM.  
001D – 001E  
001F  
Resource allocation error.  
Reboot IP-Reach. Make sure the BIOS memory test  
recognizes at least 64MB of RAM. If the problem  
persists, restore the software and file system from the  
Recovery CD-ROM.  
Could not listen to the TCP Reboot IP-Reach. Make sure the BIOS memory test  
write socket.  
recognizes at least 64MB of RAM. If the problem  
persists, restore the software and file system from the  
Recovery CD-ROM.  
0020  
Could not listen to the TCP Reboot IP-Reach. Make sure the BIOS memory test  
read socket.  
recognizes at least 64MB of RAM. If the problem  
persists, restore the software and file system from the  
Recovery CD-ROM.  
0021  
TCP listen process failed.  
Reboot IP-Reach. Make sure the BIOS memory test  
recognizes at least 64MB of RAM. If the problem  
persists, restore the software and file system from the  
Recovery CD-ROM.  
0022  
UDP listen process failed.  
SSL write failed.  
Reboot IP-Reach. Make sure the BIOS memory test  
recognizes at least 64MB of RAM. If the problem  
persists, restore the software and file system from the  
Recovery CD-ROM.  
0023  
Reboot IP-Reach. Make sure the BIOS memory test  
recognizes at least 64MB of RAM. If the problem  
persists, restore the software and file system from the  
255-80-3100  
Download from Www.Somanuals.com. All Manuals Search And Download.  
76  
IP-REACH USER MANUAL  
RECOMMENDATION  
ERROR CODE  
MEANING  
(LAST 4 DIGITS)  
Recovery CD-ROM.  
0024  
SSL read failed.  
Reboot IP-Reach. Make sure the BIOS memory test  
recognizes at least 64MB of RAM. If the problem  
persists, restore the software and file system from the  
Recovery CD-ROM.  
0025  
Memory allocation error.  
Resource allocation error.  
Resource allocation error.  
Resource allocation error.  
Resource allocation error.  
Resource allocation error.  
Reboot IP-Reach. Make sure the BIOS memory test  
recognizes at least 64MB of RAM. If the problem  
persists, restore the software and file system from the  
Recovery CD-ROM.  
0026 – 0029  
002A – 002F  
0030-0039  
003A – 003F  
0040  
Reboot IP-Reach. Make sure the BIOS memory test  
recognizes at least 64MB of RAM. If the problem  
persists, restore the software and file system from the  
Recovery CD-ROM.  
Reboot IP-Reach. Make sure the BIOS memory test  
recognizes at least 64MB of RAM. If the problem  
persists, restore the software and file system from the  
Recovery CD-ROM.  
Reboot IP-Reach. Make sure the BIOS memory test  
recognizes at least 64MB of RAM. If the problem  
persists, restore the software and file system from the  
Recovery CD-ROM.  
Reboot IP-Reach. Make sure the BIOS memory test  
recognizes at least 64MB of RAM. If the problem  
persists, restore the software and file system from the  
Recovery CD-ROM.  
Reboot IP-Reach. Make sure the BIOS memory test  
recognizes at least 64MB of RAM. If the problem  
persists, restore the software and file system from the  
Recovery CD-ROM.  
255-80-3100  
Download from Www.Somanuals.com. All Manuals Search And Download.  

Radica Games Games 75036 User Guide
Radio Shack Video Gaming Accessories 26 445 User Guide
RCA CRT Television F36668 User Guide
Rosewill Computer Drive RUC 6181 User Guide
Samson Music Mixer S Gate 4 User Guide
Samsung Computer Monitor 172x User Guide
Samsung Graphics Tablet SAMSUNG SM T337A User Guide
Samsung Range FE R500WW User Guide
Seagate Computer Drive ST98823A User Guide
Sennheiser Car Satellite Radio System EK 2000 IEM AW User Guide